Ashley Store Richland, WA

We just wanted to say Victor (sorry if thats wrong) was really great. We came in late to look at some furniture for our new place. He was super nice, gave us a run down of information, and checked to see if we had any question throught the night. We did decide to go with a peice of furniture elsewhere but I just wanted to say his customer service was great! Thank you!

I purchased a couch and a table from here. I called this store to ask about returning the table because Ashley informed me I had three days to change my mind. The woman who answered told me that my sale was final because I purchased it in person. I said understood, especially since it was only a preference thing. I did now however, appreciate her disgusting, rude tone. She cut me off mid-sentence to talk down to me and acted as though this two minute conversation was the absolute bane of her day. People have bad days, but that does not justify ruining mine.

Friendly staff and not intrusive but they did not have what we were looking for.

Worst customer service ever Absolutely unhappy with this furniture company Do not buy any furniture from this place

Cool place! Lots of furniture selection! We were looking at couches/sectionals, and had a lot of choices!

Don’t buy a warranty. They push you off to a number that doesn’t help. The sales person was goooooood, because we don’t usually buy warranties…..and this is why!!! They don’t honor them.

Super helpful from start to beginning

Joey was so helpful, she made our experience less stressful and efficient!

Your staff is awesome. Give them a raise they deserve it

Very friendly and helpful

The service was great and the staff were helpful overall. However, the billing process seriously lacks transparency. I’ve purchased furniture from other retailers before and have never encountered an issue like this. At no point was I informed that I was being signed up for a “credit card” to finance the purchase. There was also no mention verbally or in the paperwork that I was pre-approved for a certain limit and that the full purchase would be charged against that limit, essentially maxing it out. Leonel verbally explained that I was getting a “loan” completely different than a credit card. Had this been clearly explained, I would have taken a different approach purchasing items gradually and paying them off before continuing because why would I wanna max out a credit card? I value transparency and clear communication when making financial commitments, and unfortunately, that was missing here. It felt more like the priority was making the sale and getting me out the door rather than ensuring I understood the terms. Because of this experience, I won’t be returning. Trust and clarity should come first in any customer relationship.

We needed some very specific pieces for our home. Walked in to very friendly and knowledgeable help. She gave us time to look and answered our questions. We were very impressed and will be returning. Thank you!

Our sale rep was outstanding!

I had excellent customer service from Mo at the Kennewick, WA.

Was pleased with the service by Christine H

Although the furniture is beautiful the customer service is awful … we purchased a living room set with a rug, was told our delivery date would be on a certain date. I waited patiently on that date for a call and time , I ended up calling the store only to be informed that not all my pieces weren’t in stock and had to wait longer … the carpet I ordered wasn’t put in the cue and was told that would come later on which was supposed to be today !!! Again I waited all day and ended up calling store again to be informed there was a stain on the carpet and they had to reorder it . Although I appreciate them not sending me a stained carpet my complaint is that they don’t EVEN CALL YOU to let you know about delays . So frustrating sitting all day waiting for a delivery and have to find out myself what’s going on Won’t be buying anything from you again !

Excellent service. Knowledgeable people and friendly and helpful

April was very helpful

Everything started out great, we found a couch that we liked and Mark was not pushy at all. He got us a great deal and we were excited and happy. Couch gets delivered and we have a piece that we no longer want and has a large snag, we aren’t able to return it. We were hoping to return this and swap it out for another piece and pay the difference. We did not know that you can’t return anything, so now we have a defective piece that also doesn’t fit. We were told we can take it to the Spanaway warehouse 3 hours away to get it repaired…We are frustrated that we can’t return this piece and Mark did not go over that with us. We aren’t trying to make things difficult and understand that there are policies that Ashley has to follow but I truly wish we were at least told we couldn’t return anything in the beginning. We are both in sales and know how important it is to reiterate certain policies and rules and this did not happen with Mark.

Outstanding customer service!

The employees were very helpful but gave us space to look which made the expierance easier than other furniture stores. Found a nice couch for a bargain and the delivery went smoothly. I will be shopping there again for more furniture.

It was good except the salesman didn’t know what he was talking about. He sold my wife who asked for something that would fit a 75” TV, one that the overall length was only 103” including 2 book shelves. Your web site says it only fits a 63” TV. His solution was to leave the top piece off and slide the sides out further leaving a gap and using the top board to set the TV on.

Everyone was free, helpful and they accommodated me with the online sale was different from the in-store price.

Friendly and knowledgeable about the furniture.

Staff was very friendly and personable. They were very thorough in finding the best deal for us and they go above and beyond for their customers. Joey helped my partner and I and she was great! So was the Manager who together with Joey made sure we were taken care of!

Shout out to Victor the goat 🐐

My wife and I had a great furniture buying experience with Zane. Great guy and sales man. I would come to Ashley’s again in the future.

We came in and Mark was very helpful and informative. We were happy to find out that the online prices were matched in store! Very pleased with customer service and furniture selection. Definitely plan on coming back in the future!

I experienced a high level of professional customer service with a satisfied process that resulted in a wonderful purchase.☺️ Thank you, Mo!🤗

Had such a wonderful experience David was awesome and worked with us so well! Got several pieces of furniture that we needed and he was able to bundle everything for us and give us a great deal! Thank you David and I’ll be sure to send all my friends looking forward to furniture your way!

I was amazed at the service. It was fantastic! It was quick and thorough and we ended up going back the next day and making another purchase.

Chris, the sales representative, was very attentive and helpful. He answered all of our questions. If he didn't know right away, he looked it up for us. He was not pushy or aggressive. We went to other stores to compare products and prices. We came back to Ashley because of Chris. Thank you!

Great customer service

The associate, Michael, was extremely helpful on the initial phone call and when we arrived at the store! He knew the inventory and was able to aid us quickly on the sale! We WILL be back!

I ordered a couch in cocoa color and received a mid-gray couch... Customer support eventually responded but only with me making the calls. Their so called specialist insisted the couch color is cocoa, eg mid brown. I would not recommend ordering anything online at Ashley furniture. it's easy for them to say that it was my phone or computer screen but the discrepancy between mid to lightish Gray and cocoa color is obvious. Beware... there are three days to inform them that you wish to return an item. After that their policy is you keep it. I notified them of the return on the day I received the couch and was assured I was within their 3-day policy. It is now day 8 and their so-called specialist has again told me by email that the couch only came into colors, a white and the cocoa so I must have the right couch. They appear to be doing nothing after numerous phone calls and emails and the couch sits unused, the wrong color for my decor and as an elderly person cannot move it or dispose of it. I've requested a refund and so far nothing. Would not recommend .... If you are going to purchase a couch I suggest you go into a store and see and feel items in person.

The service was awesome, I found my perfect office desk. Thank you!

Great customer service! Le and Joey were very helpful in finding the perfect piece for my home! Ashley's is my place for furniture!

Fantastic shopping experience! Mo, our salesman, was friendly and so helpful!

Luis was exceptional, great customer service. The staff are very friendly and made the shopping experience phenomenal. I highly recommend Ashley Furniture Store.....ask for Luis!!

Great service. No pressure. We dealt with Christopher Rodrigez. I recommend him highly. He is very knowledgable about the furniture and extremely easy and friendly to deal with.

Great to do business with in every way. I purchased all you see here in the last two months. Reclining sofa and love seat, three round tables, pillows and rug it all sits on plus a counter top height "BISTRO" style table with four bar style chairs. I made another purchase later delivered today, a dining table, four chairs & a bench. Same salesman (Jovanny Rodriguez) took great care of us so we asked for him on 2nd purchase. We had a quick delivery both times and were updated throughout the process. Delivery guys were great, too. I'll be going back in September for some additional furniture I'm thinking about........

The sales associate(Anmar) that helped me was extremely kind and eager to help out. He made me feel welcome and offered me the best option to optimize my purchase. Would definitely recommend!!

Stay away!! Used to be a good store but it’s gone down the drain. They do not care about the customer and don’t care about doing basic good business practices.

Its funny how they swarm you to get a sell out of you but wont take the time to actually explain how to product is in detail so long as they stuff down the bill in throat. Wasn’t explained that one of the pieces was unfinished and charged me 32 hundred dollars. I went down to talk to the manager and she promised to fix it with no delivery fee and then went around and billed me shipping even though she promised that they will own up for the mistake. An top of that they ordered the wrong pieces , and i want to assume the pieces they ordered was on purpose so the bill can be high so the sells person can get a bigger cut out of the bonus. Take a look at what you get you're self into . Just make sure you are not late on you're first payment .

Victor was quick and super thorough. He went through all finance options and found the best fit for my needs. He was kind and knowledgeable about the item I was interested in.

My salesman was very nice and professional!

Ashley just what I needed. I received a nice sale price. Which just about paid for the shipping. Haven't received the item yet. The sales person was knowledgeable and very friendly.

Easy quick and found what I was looking for!

Sales people were cordial and tried to help (guess they know where their next paycheck comes from). That aside, ever been someplace where an employee makes you feel like you need to write a negative review? First, after the sales agent who sold us the fifteen hundred dollar bed told us we had 72 hours to pick it up, we drove the hour there and did. Today (6/23/2025), a snotty female agent at the check-out center informed us PICKUPS WERE NOT DONE ON MONDAYS AND. . . . Again, we were told we had to pick up the bed within a 72 hour time period. THEN there was that the paperwork says "48 hours." Both of us noted a snide attitude from that same help desk agent the day of the sale. I assume her apparent disdain was for peons who bought a display model they were moving to make room for a new line of inventory. Next there was the issue of the remote. There wasn't one. Not a big problem, since the sales agent said he would get one from another display. Obviously, paying the extra several hundred dollars for a bed requiring one would be nothing short of stupid. When we loaded the bed, the remote we were given had no battery cover. The snotty sales desk agent claim the "as is" crap, but which does not mean ASHLEY could give us a remote we'd have to jury-rig, to keep the batteries in, to allow the remote to function. That this bed was a display model does not mean the store could, after holding the bed out as being a fully functioning bed (adjustable base) give us a bed missing parts that rendered the bed base inoperable. We were told the bed was a working bed, that all we need was a remote and the sales agent would get us a nice one from another display. We, reasionably, relied on the assertions the bed was fully operational and bought it in good faith. That's called a contract (even something as simple as buying a candybar involves a contract). THEN there is the frosting on this cake - setting the bed up, we discovered there was no power supply. Trying to get the battery cover, or a new remote, a power supply and the 120 volt power cable has resulted in run arounds and demands we buy those things. In short, ASHLEY violated the terms of the contract and is attempting to use its superior might to avoid performing on the contract it entered into. Per contract law, we have the legal right to expect what we paid for - a working bed, AS IT WAS HELD OUT TO BE. CORPORATE NEEDS TO RECOGNIZE the several factual reviews I write are going to negate several thousands of dollars of advertising. SIDE NOTE: As they say, do me good, I'll tell a few. Do me bad, like ASHLEY agents are trying to do, and I'll tell as many as I can.

Great sales staff!!!

April in customer service was very helpful.

I just loved my salesman Leo. He was so helpful and accommodating and found me the best price he possibly could. . I usually buy my furniture at complete suites or furniture row but I’m now definitely considering a change.

Great customer service and very informative on giving details for each furniture set. Great value and pricing and I would definitely recommend it to others

I got my son a bed set in march and it was supposed to be delivered in April. They keep pushing my delivery date We are now in June.. they keep giving me the run around… Please make this right Ashley’s furniture

Very professional and quick attending service

My sales person Joey was very knowledgeable and professional. For being a young lady, her knowledge base was well beyond her years. She was package a great deal for me, that other stores were not able to match. She also made sure to price match store prices with online prices to make sure I was getting the best deal. My goal was to visit other stores to shop around, however after an hour or two with Joey. It was clear where I wanted to spend my money, and who I wanted receiving any commission. Joey is an asset to the Ashley team in Richland and should be up for consideration for a management or leadership position. She did so many things right, that it would only seem natural to have her share her knowledge, and customer service skills with others!

Had a great experience in the store. The man who helped me was able to get me a great bundled deal for the pieces I needed and made the whole experience quick and easy!

Sales person and behind the desk manager were knowledgeable. Good product and service

If I could leave 0 stars I would. I don’t usually leave reviews, but this experience was so disappointing I feel compelled to warn others. I ordered furniture from this store with the promise of contact and delivery within a certain time period. Didn’t get a call, so I called and was greeted with vague answers. When I decided to cancel my order, not only did they refuse to take me seriously, but the person on the phone actually laughed when I expressed my frustration. Absolutely ridiculous. Not only did they fail to deliver what they promised, but the complete lack of professionalism and customer care was shocking. Avoid this place unless you enjoy being disrespected and left in the dark. I will never shop here again, and I strongly suggest others to think twice before doing business with them. Best, Lost customer, gained a lesson.

I took my mother to Ashley's Furniture so she could buy a mattress. She also wanted a regular bed frame, not a powered one. She paid for everything thing, but we did not see on the receipt that a powered bed frame was ordered instead. It was delivered to her, and we called Ashley's to tell them we did not want a powered frame. They said "all bedding sales are final, and there are no returns"! We put her old frame back together and put the new mattress on it. The powered frame is in my garage. I do not recommend this store, but if you do buy something from there, double check your receipt before walking out!

I would give it 0 stars if I could, worst experience ever. I bought two bedroom sets almost 2 months ago now and on top of the fact that my delivery was rescheduled extremely last minute, one of the beds came broken, now 2 weeks later the replacement comes and it’s missing something so they are not able to put it together again. Very very disappointing.

I have always had excellent service from Ashley Furniture. This particular visit was no exception. Thank you.

Good furniture with lots of options and the best discounted prices

Great knowledgeable and friendly service

I'm a previous customer. When I went in to purchase a new couch. The sales guy made me a new ashley account. Why who knows. When I noticed that I had 2 different accounts coming from Ashley's. I called the store and asked why. Of course, nobody could really give me an answer, but my new purchase was not popping up. I didn't get a thank you for purchasing anything. I didn't get an acknowledgment that I purchased anything and I keep running getting emails from my old account stating that I have stuff sitting in my car. And it is the culture that I already purchased. That was very frustrating, then the second thing they called me the day before. Delivery told me in between 1245 and 4:30 PM. OK, and then they call me the next morning. I'm at work everybody I know. Works just like they do and told me that they were 4 minutes out at 10 o'clock in the morning. Thank goodness that I just so happened to have a neighbor that just so happened to be home and she was able to let them in otherwise.I wait ahead to tell them to wait for me.Clock out from work, run across town.Let them in to deliver a couch That was a few hours early. Or otherwise my delivery would have been canceled and it would have been my fault.I don't know what's going on with Ashley furniture.I have always bought my furniture from them but after this little move.Im gonna think twice.

First time shopping at Ashley’s &’ received Great customer service Came in looking for a couch for myself and got another for my mother ! Mark was an excellent employer who helped us throughout the shopping !! Mark was great at helping us find exactly what we needed !

Sales associate was very informative and great with answering questions.

From the purchase to the delivery it was nothing but a nightmare

Great customer service!!

Mo was professional and very helpful in my transaction. Great store!

Worst furniture shopping experience ever. Bought my furniture in February and one of my night stands came cracked, they took it back and told me a replacement was coming in a week, well 4 months later and 3 delivery attempts that randomly get cancelled the day of (Which I took time off of work each time for). I call this Richland store where I bought the set from and they tell me they have a display model on hand but the store manager is too worried about their upcoming corporate walkthrough and need all of the store items on display instead of giving it to a customer whos been waiting 4 months. What's more important the corporate walkthrough or the customers? yeah... never buying here again, 10 outta 10 don't recommend. Please don't reply store owner, your team had their chance to make this right multiple times.

We started looking for a couch and I was not thrilled with a lot of the local options. I had previously ordered a couch online and found it to be less firm than desired. My last stop was Ashley, not only was I met with exceptional service but Ashley worked with me to get the best option for our family needs. I cannot recommend Ashley Furniture enough. Thank you so much, We are loving our new couch.

Thank you Christopher for the great service and awesome person. Thanks for the hook ups on are furniture .

Staff was very helpful and kind without being pushy. Highly recommend. Update: I ordered a coffee table and asked to have the delivery people set it up as I can’t due to the heavy weight of the table and as I just had surgery, however the associate forgot to mark this option and the table was delivered without set up. I then called to ask if they could set it up still and they said they were unable to. I still give them 5 stars since they tried everything they could within company policy, however just make sure your receipt has all the options you selected when buying.

Great staff, very helpful and no pressure.

Very helpful and pleasant to work with.

Pricey store, but the quality seems to match the prices. I was in need of a living room and after much searching (by my wife), we (by that I mean my wife) found what we (she) was looking for. The first time we went, the salesman that greeted us tried a little too hard to sell is what we were going to test out first, to the point of being misleading a couple of times in regard to the near-term available of the couches in question. He claimed that the sofsd would be gone if we didn't buy it because it's a popular model. However, the couch has been on sale for months, which he was told, and for which he had no comeback. We left that time without buying anything. The second time we went, the salesman that attended to us was more honest, and even gave us a better deal than the first person. We bought it, and the experience was passable. The quality of the merchandise is definitely there, the staff? I feel like they can do better.

We had a great experience shopping at Ashley HomeStore. We felt very welcomed during our time there. All our questions were answered, and we were well guided through our process of purchasing our furnitures.

(Translated by Google) Excellent service. Giovanni, the salesperson, was very kind and explained everything we needed to know about the purchase, so we had everything very clear. Thank you. (Original) Excelente servicio, el vendedor Giovanni fue muy amablee y nos explico todo lo que teniamos que saber referente a la compra y asi tener todo muy claro Gracias

Great seevice and quality products

Seen product online then went to the local Ashley store to check for comfort and fabric feel. Salesman matched prices and placed order. Easy purchase and short delivery time for this furniture.

Victor was very helpful and informed.

Ashley's motto should be. "Over promise, under deliver." We bought our sofa and love seat at the end of February. And was given the delivery date of around March 10th. Well, that day came and went with no call explaining what had happened. I called "customer service" and was halfa$$ed apologized to. And when I asked how they were going to make it right. They said they would put it in the notes. That I was upset with it and to see if a discount would be issued. That was two weeks ago. We've bought other furniture there. And they sent the wrong color of dresser. Unless Ashley makes this right. This will be the last time I shop here. Zach was the only positive in this experience. He was pleasant and easy to work with.

Very happy, great customer service. Lionel was awesome very helpful. Got me what I needed. Thanks again.

A little on the higher end but still great looking furniture. Picked up a swivel recliner for a discounted price, they even helped me load it into the truck. Overall easy and fast experience.

The associate who help me give me a deal

Terrible customer service. I purchased a brand new sectional with ottoman from here, it was delivered yesterday and the ottoman had a stain on it out of the box. Their idea of fixing it was telling me to drive the ottoman 4.5 hours to a warehouse and drop It off to be cleaned. No apologies, no actual attempt to make it right. Just told me to waste my time and money (9 hours of driving) to fix a factory issue. Don’t buy from this store, wish I hadn’t.

Christopher was very helpful and straightforward with our first purchase of sofas

Chris was a killer

Jovanny is an amazing salesman. He ensures that you find exactly what you’re looking for! I had an enjoyable time. Thank you, Jovanny!

Very nice and helpful young man, Christopher, helped us select an occasional chair

The salesman was great. He was efficient and friendly. It was a painless process and we received our couch exactly when he/they said we would. I would buy here again.

I will save you some time. Customer service is nonexistent. Do not purchase insurance it is useless, Customer service representatives are overseas very hard to understand and poorly trained. The furniture we purchased turned out to be poor quality. When I contacted store directly they refused to help, stating its up to the secondary insurance company. We had the furniture for 3 days and still under 1 year store warranty. This is an ongoing unresolved issue for a few months now. Take your business elsewhere!

Decent furnitures.

The only issue that I had was, we ended up working with two different sales people. And it appeared that the information between the two was not consistent. So in other words, I pricing of a mattress with one sales person was different, too include the bed frame that we purchased. Overall, the experience is good, and the price was more than acceptable. Only issue was it seemed like inconsistency with the two sales people so it appeared to me that you didn’t have consistent pricing.

Victor was very helpful and professional I had a very pleasant experience at our Ashley furniture store

Clean store, beautiful showroom, decent prices, amazing salesmen. Definitely would go back.

Adrian and Zane at The Richland Ashley furniture store were amazing! They helped me get the perfect chair for my dad before he came home from double bypass surgery. So friendly and helpful and awesome customer service!!

Le Reynolds and Christina were very helpful and easy to work with. We are still waiting for a confirmation and tracking number but expect it soon!

Victor )salesman) and Zane (sales manager) were absolutely awesome. Worked hard to get us taken care of. Thank you so much!!!

Mo was helpful and quick to find what we were looking for, gave us solid information and process was smooth for purchasing.

My sakes person was kind 😇, very efficient, and easy going. I was one of those last minute shoppers - eh gads

My husband and I purchased a rocking recliner for our nursery on the 1/12/25, we were not told about the $99 delivery fee. We set a delivery date for today 1/16/25 and I told the sales person that I wouldn’t be home until 12pm because of an OB appointment and she said that’s fine it would be between 12-5pm. I get a call at 11:15am that they are waiting outside and I would have to reschedule in 24-48 hours. I canceled my order and will be purchasing a chair from a chair from a company that is more forthcoming about their fees/deliveries.

Chris was very helpful. He was attentive and gave us a variety of options to choose from. He understood what I was looking for and directed me to comfortable and affordable options. I also got a great frame with plenty of storage. Super glad I found what I was looking for. Thank you Chris for helping me out. :^)

Friendly staff that lets you shop without breathing down your back. Great selections and great prices. I can’t wait for my new tv stand to deliver.

Super easy and fast. Great experience. Found the exact couch for our space and needs.

Mark was very good. We had a great experience. Very pleased.

Salesman was very courteous, helpful and knowledgeable.

They definitely helped us out, and I did buy a couch... but frankly they forgot to put my 150$ discount for buying over 1000$ and it was a hassle. They said they'd get the manager's permission to drop delivery to 50$ from 100$, as a another discount... but after they forgot to do the main 150$ discount, they went back on that and said it was apart of the 150$ and not an extra "deal". Anyway, I think next time I'll do an online purchase

Delayed my delivery and not even send me a message to let me know. Bought the dinner set on November I was clear that it was a Christmas present. Remarked to the manager that I needed to be delivered on December 20 2024. They insured me that it will be delivered on time. Well, they delivered it January 3 2025.

After-sales service is very poor, no refund for returns, and forced to continue shopping in the store

We went in for some help on a warranty plan with a previous purchase after having trouble contacting customer service. Lei (manager) was more than helpful!! She was very kind and went above and beyond to help us. She had Leonel assist us with picking out new items to replace our previous item that was no longer available. He was extremely helpful and made the whole process very easy. April worked with us on finalizing the order and picking a delivery date. She was very thorough and made sure everything was taken care of. We are so happy with this Ashley furniture store and how they took care of us! They truly are awesome to work with! We will be back for future purchases! Thank you Lei, Leonel and April!!

Christopher is a great associate, he helped me with the purchase of a dining room table.

What a wonderful experience! Had a vision of what I needed and wanted and Chris made it happen 🤩🎉 He answered all my questions and made sure I didn't feel under pressure. Looking forward to my house being furnished by Ashley's store 🥹🤍🎉

Salesman was well informed on what was on the store’s floor. Answered all of our questions. Walked us thru the purchase.

I spoke with the manager over the phone to ensure I could get the couches earlier if I went in to order them. She was very helpful and arranged for a sales associate to meet me in the store when I said I would be there. Mohammad was very polite and worked with me to get white glove delivery and protection on 2 love seats and an ottoman close to my budget.

Awesome quick service.

Thank you Christopher for the friendly, respectful, and efficient help with our purchase! Bought a new living room set and couldn't be happier with the experience we had here. Great staff and quick shipping!

Salesman was friendly and spent a lot of time with us. Excellent service.

Sales lady was great. She found exactly what we were looking for for. She explained everything about the delivery and setup for us.

Our salesman Leonel Chacon was excellent! Took very good care of us, made sure we had the best deal, and was very straightforward and knowledgeable about the product! I will be coming back to him for our future furniture purchases.

Great people to work with!

We had a great experience with Anmar and he was quick. Thank you!

Christine H. was a great help in figuring out what would really suit our purposes. My wife and I hadn’t agreed on the color and in the mix up, we ended up writing the order up for the color I wanted, which as most know was the wrong color. Luckily, it was an easy fix and Nikki and Christine got our order corrected to the color we ;) (my wife) really wanted. They were extremely helpful and both very engaging people. We will definitely be back.

Lino was great

Amazing service❤️ our carpet got delivered 2 weeks earlier then anticipated ❤️☺️

Chris Rodriguez was amazing and very helpful and kind thank you

Very disappointing experience. Delivery date was pushed out four times. Did not receive any paperwork for the lift chair. Will not be recommending Ashley to anyone.

Super helpful and friendly staff. I got answers to all of my questions. I came back to buy a second chair and received good advice and help on shipping my item.

Took advantage of a special I saw on an ad on instagram. Visited our Ashley store and bought two couches. In and out very quickly, salesman was knowledgeable and our couches were delivered in less than a week. Delivery was quick and efficient. Happy with our purchase.

Showroom is large with excellent selection.

Very poor. Was told that they only deliver to my area every other Thursday. I said that’s great because I have a delivery this Thursday. Only to be called and told the bed is on back order. Then called and told to come pick a different bed because it’s not available. Will never buy from Ashley again. Poor poor experience after sale.

We had a great buying experience. They helped answer all our questions and let us shop in peace. We love our couch. It’s so beautiful!

Ask to have terms and conditions printed prior to purchase. High pressure sales don’t tell you that they have basically a zero return policy. Salesmen will lead you to believe that if you don’t like it just bring it back. Won’t honor their own 72hr return on anything tempurpedic. And all promotional financing signs you up for a credit card. All of this is probably in the terms you sign on a tablet. Again ask for a print out of what you are signing. I will never shop there again. Adding to the review— while not lying the terms for financing are very misleading-sales person stated pay whenever and how ever much as long as it is done before the 5 yrs. actually miss a payment 40% interest and a fee. There is also a promotional fee of 2 % that is on an Ipad in fine print. In the end all my fault for assuming the salesmen was completely honest. Not only will we never shop there again I will make a point to let everyone I know to ask for everything to be printed out prior to signing.

April was so incredibly helpful. I greatly appreciated everything she did. She is a wonderful manager with a great personality

We walked in to Ashley’s furniture and Leonel was immediately helping us find what we needed! He made couch shopping a fun experience!

I like my furniture but the experience since my purchase has been less than ideal. Delivery was tricky as what was promised by the sales rep wasn’t accurate. My reason however for a low score is the experience with their in-store financing through Concora Credit. They offer interest free financing and the only way to pay is with either their online portal or through telephone but their payment system doesn’t accept payments although it tells you the payment was made. I had to make multiple attempts to pay my bill and each time the payments were reversed. I pay my bills early but if this had happened closer to the payment due date then I would’ve been late payment and lost my interest free financing, paid a late fee, and have negative impact on credit reports. I caution anybody who decides to use the credit financing offered by this company as they are shady with your payments and it seems to be a real problem for consumers! Buyer beware!

I came in after doing some research online and ran into Victor who was a great help to me. He helped me choose a great product that wasn’t in store and set everything up smoothly. He’s very friendly and professional and would love his help again in the future

Leonel was great very helpful and friendly.

Professional service by Christopher!

April's customer service is over the top!

Outstanding service great man very helpful highly recommend him leonel was very on top of making things work appreciate him Got to Ashley’s furniture for all your needs.

Leonel was super helpful and got us a great deal on my dream couches I’ve wanted for a while!

Leonel did awesome and helped me find what I needed

Nikki was very friendly and professional in the back office. She provided excellent customer service. She should get a raise for going above and beyond 10 ⭐️

Christine was awesome with helping us get set up with our new house, having our furniture delivered on closing date!

Tammy was super friendly patient and helpful. She answered all the questions and made the buying process extremely easy.

Had what we were looking for, Luis got it rang up quickly and scheduled for delivery. Repeat customer

Thank you to Mark for help us out. He did an amazing job. We were wanting sooner delivery so Mark took us to back office where Nikki was able to get us what we were looking for. We will be shopping at Ashley’s again

I went in just to look around and came out with a lot of information. Zaine was very professional and knowledgeable. The wonderful ladies in the office April and Nikki were fantastic. Victor sold me on new livingroom and bedroom set. Everyone at the store was very friendly and professional!!!

VERY fast and efficient! Victor is very helpful and quick he knew his stuff give that man a raise!

I had an amazing time choosing my new sectional I got the EVEY I have a small home but wanted a larger deep seat . This fits perfect 5 stars all day. My sofa is doing amazing bought 9 months ago.

Zane was amazing!! Thank you!!!

I ordered my bedframe three months ago and still haven't received it. I've had to change my delivery day three times now and again still have not received it. Why put it on the floor for display if you don't have it in stock.

Leonel was amazing! He helped us find the PERFECT mattress… I cannot wait to get better sleep 😴! We also scored a really good deal on a new dining set with discount led delivery. An AWESOME EXPERIENCE! My family and I will definitely be buying from Ashley’s Furniture from now on 🤗

Leonel is an amazing salesman.

Lionel was exceptional and very professional n did a great job!! Thank you

Leonel was the man! He got me the Hookup!! So thankful for how helpful he was!

Leonel did an amazing job and was very helpful!

Armando is very knowledgeable and personable in our experience ..thank you!!

Leonel was the best. Will come back to him

I bought all my furniture here and I have no problem or issue. Great customer service. They also have great sales. Y’all got to check them out.

Best customer service ever

Leonel Cacon. Friendly. Knowledgeable. Great to work with.

Customer, be aware!! After almost 3 months, we still haven’t received what we paid for. I bought a table from Ashley Richland store and never got it. They send it to a wrong address even after I asked them to update the address before I signed the receipt at the store. Over a month later, we still haven’t received the table that we ordered & couldn’t get our money back. They wanted us to ask the refund to FedEx who delivered it to the address that Ashley got it wrong. What a nightmare!

Great customer service! Will definitely come again.

Excellent service!

Thank you to Victor for helping us out. He did a great job helping us find what we were looking for and helping us schedule fast delivery. We will definitely shop at Ashley's again!

LEONAL, was super kind and knowledgeable. He was attentive and awesome!!

Leonel was awesome! Great service!

Jamison was a lot of help!! He answered all our questions and we found what we wanted right away.

This is the first time I’ve been to an Ashley’s furniture store and they have my business forever because of Leonel. He was the first person I seen and approached me with a big smile on his face and even though he’s an Eagles fan he made this Cowboy fan feel like family. Thank you Leonel once again and Ashley furniture!

Leonel was great he helped us get a great deal and it was exactly what we were looking for! Will definitely be coming back and asking for him again!

(Translated by Google) Excellent attention (Original) Excelente atención

Leonel was great and patient. Was very indecisive and he helped every step of the way. Thabk you. Will be back

Leonel was fantastic and very helpful with our son.

Leonel Chacon he did awesome. Was helpful throughout looking for couches.

Victor was super friendly and helpful!

Great service.

Chris Rodriguez: Helped me out on getting a couch today for my new apartment!! Very great and nice guy aswell.

Chris Rodriguez made my experience at Ashley’s welcoming. Exceptional customer service! He listened, asked questioned, and went above and beyond to make sure I left with not only exactly what I was looking for but also staying within my budget.

We were helped by Victor when we went in looking for some couches. He was super helpful and got us a really good deal. I highly recommend working with him if you go in!

Very satisfied with the customer service

Lionel, is a good person the best seller we found in this store, and the Asian girl also gave us both of them a good deal, we were looking for all furniture stores in Tri-Cities the best deal is here at AshleyFurniture. Happy Customers

Chris Rodriguez was super helpful and made my experience purchasing my couch. Literally didn’t take longer than 10 mins!

Leonel Chacon was amazing. Great and quick customer service and friendly!

Great experience with Chris. He was very honey and informative on the couch I was interested in.

Chris did a great job answering all questions. Appreciate all his help.

I really like my choices of furniture. Unfortunately it has been a bit of a nightmare for me. I wasn’t informed about Amica charging 10%, I wasn’t informed of delivery charges. The lamps I ordered were discontinued but wasn’t notified. They tried getting me lamp replacements but it wasn’t allowed due to refund already being sent. Then I ordered a carpet and was told it would be here in 5 days. I get a call later saying it’s back ordered and won’t be here for few weeks. I surprised by all the issues I’ve had. I won’t be shopping with Ashley’s again

Chris Rodriquez was very helpful and knowledgeable of the products. He was able to get me the price point I needed. He was AWESOME!! I will see him for any future purchases

He got me good

Chris was extremely helpful! This is my second time buying furniture from him and I really appreciate how helpful and kind he is!

Chris helped us out with getting our first bed set and he was such a great help!

Highly recommend Chris, we went in knowing what we wanted and he didn't try to persuade us elsewhere. Just what we needed!

Chris was a lot of help was very satisfied with my purchase also got me a good discount

Great experience! Chris is super friendly, attentive, and helpful

Chris was super helpful, thinking outside of the box with trying to get an odd shaped couch that would work on my space. Excellent customer service.

Chis was very helpful! Very patient & great customer service!

Chris was such a good help. He was so patient and allowed myself and husband the time and space to make logical decisions on what we wanted without feeling rushed. Thanks to Chris we were able to find 2 separate furniture sets for our new home. Forever customers now!!! Thanks!!

Chris was very patient with us being indecisive. Definitely recommend Chris if you go to Ashley's Home furniture store

Chris did excellent; he was friendly and did not press on things I was not interested in. He’s your guy

Fast,easy and sweet !! Great customer service Christopher was amazing !!

Average

Victor did a fantastic job, was very thorough, and took his time explaining the delivery process.

Beautiful customer service. They have gone above and beyond every time we buy from there.

Le was so helpful for our experience today and is such a wonderful saleswoman!

Christopher Rodriguez was really helpful answering all the questions and giving different options really appreciate him he deserves employee of the month 👍👍

We had a great experience shopping for a new sleeper sofa. Chris Rodriguez was extremely helpful and thoughtful when presenting all options. He was very considerate of what we were looking for. We left happy purchasing our future furniture!

Chris Rodriguez made our purchasing experience easy peasy.

Salesman was very helpful!

Chris was kind, helpful and informative without me feeling pressured or watched while I made my decision.

Armando was fantastic at helping us find the perfect furniture for our living room! Thank you for all of your support!

Chris has been awesome to work with! We love Ashley’s service, not too pushy but workable

christopher was very helpful, explained what the 5 year warranty was and how to go about it. he was the only one who asked if we needed help or assistance with anything, very polite young man.

Chris did excellent, got me approved and in and out the door, def recommend coming and talking to him for your needs.

Christopher at Richland was an amazing help for my many needs today.

Victor was FANTASTIC in helping me with my purchase of my new living room set! Had the best experience ever with a furniture store. Would suggest going into Ashley Home in Richland anytime. Helpful, friendly, knowledgeable and just the best customer service ever!

Had a great experience, Leonel was helpful and very knowledgeable!

Alex from the Richland wa was a great help with our furniture purchase today thank you again Alex

Salesperson was very knowledgable and helpful.

This place reminds me of a car dealership. They seem to have an 'up' system salesmen take turns greeting customers and the others sit around on furniture playing on their phones. We asked about a 4 poster bed and the salesman looked at us like we spoke Martian and said to look around. We did see a nice looking patio set but the gang was busy watching funny video on one of their phones so we just left.

Went into Ashley furniture, Chris greeted us and helped us the entire time. We ended up buying a bed set. I would highly recommend this furniture store and have Chris help you.

victor was great!

Austin was great!

Christopher was very friendly and helpful!! I couldn’t purchase the sofa I wanted online due to address issues and walked in store and was very straight forward to help me with my purchase thank you Christoper!!

Chris was a huge help! Very thankful for his assistance through the process of buying a new couch. What is typically a stressful process was easy due to his knowledge.

Leonel was amazing! Helped us find the perfect furniture for our home :) Definitely recommend working with him!

Looking forward to my new furniture!! Alejandro was very attentive and friendly

Alejandro was very patient with us and was willing to help us in any way to satisfy our needs!!

I had an amazing experience .Their customer service was outstanding, and they helped me find the product i was exactly looking for. Thanks to Victor and the Manager for their professional service.

Leonel Chacon did an excellent job

Walked in with a very small budget, met Christopher & He was able to exceed our expectations within less than 30 minutes and made the process very easy! Highly recommend him! And will be a repeat customer for sure!

It was my 1st experience at that store on Tapteal in Richland,Wa. Chris helped me make my decision a good one.. He’s very knowledgeable & friendly too.. I felt no pressure.. Thanks to everyone involved!

Victor and Mike were so friendly, professional and easy to work with! They helped me pick out a LOVELY outdoor set and explained everything I needed to know about delivery and what not! Great quality furniture too! Check out their show room!

It's frustrating that I have to wait so long to get the furniture I purchased. I bought them on April 21st but will not get them until June 14th. I did not find this out until the next day when I had to call to schedule the delivery and then was told it'll take 7 weeks to get it. Had I known this, I would never have purchased the furniture in the first place.

(Translated by Google) Very good treatment and helped me with the things I needed (Original) Muy buen trato y me ayudo con las cosas que necesitaba

Leonel was very helpful in our experience. He helped as soon as we walked in. Gave us our space with shopping and constantly made sure we were doing well. Good service. Will be back again to shop in the future.

Alejandro helped work with us and was great help!

We worked with Chris. He was very knowledgeable and was able to show us all the options in our price range

Great experience with victor. They explained everything and made sure we left happy with our purchase.

Victor and Mike were awesome and able to make my purchase go smoothly

Chris R. was great! With some quick legwork he was able to find exactly what I wanted.

Christopher was great. I would definitely recommend him to anyone looking to buy furniture. I would not hesitate to go see him at Ashley’s furniture.

Zaine was awesome

Second time buying through this store and it was just as great as the first time. I was able to get everything I needed for a reasonable price. Highly recommend!

Great team. Wouldn’t go anywhere else!!!

Mike was amazing in helping me find exactly what I was looking for. Personable and patient. Never pushy!! Definitely recommend visiting him the next time you’re shopping for furniture.

Chris helped us find the proper dresser, I recommend him.

I chose a sofa for myself and everyone loved it😄❤️

I came in looking for a certain item and Zaine helped me find it . He helped figure out what I needed to make the King bed frame work , box springs or bunkie board . Thanks Zaine for helping get what I needed . He also gave me info on beds that I might purchase later .

Thank you so much to Susana for helping us out with our daughters first bedroom set today! She was very nice and helpful with what we were looking for. We shopped around and got the best deal possible here!

Dalene - Was absolutely outstanding, she picked up on my vibe right away and found me the perfect dinning room set. She was polite, funny, kind and made it an easy and fabulous experience! 2 thumbs up!!

Leonel did so great helping. Easy and fast transaction!

Leonel was a great salesman! Not pushy and very helpful.

Great experience great customer service and amazing furniture with a great selection

Exelent service and very kind Susana was pur helper.

I went it after being let down completely from furniture row, my guy Chris and his team pulled through and got us hooked up with great amazing, quality, furniture. Please don’t make the mistake of looking anywhere else.

I recomend coming very good customer service. Chris helped us a lot recomend it 100%

Lee was very helpful and it was a great experience

Lovely saleswoman, had a great time, understood my space and style!!

We had a great experience in Ashley Furniture. Susana had amazing customer service and guided us throughout the whole process. She was transparent when it came to prices and quality.

Eva was a great help! Mike was also very helpful when answering our questions. Great experience overall!

The sales person Eva was very nice and helpful. Ask for her when shopping!

We were very pleased with Chris, as he was very helpful. We found exactly what we were looking for in a new mattress and adjustable frame.

Was in the store today and bought a chair. Alex helped me. He was very professional and caring. He took a lot of time with me till I found the chair I wanted. He is a very big asset to the company.

(Translated by Google) I received excellent service from Susana (Original) Recibí un excelente servicio de Susana

Eva was amazing. Thanks for all the help.

Thank for Chris rodriguez. He is so nice. We have very good experience.

Great service! Thank you!

Mike made furniture searching a great experience and is very helpful. He listened to what I wanted and had options ready to choose from.

(Translated by Google) Excellent service from the seller Chris Rodriguez from Ashley Furniture, a super kind person and gave us the best options and promotions for me, thank you and we will see you again! (Original) Excelente servicio por parte de el vendedor Chris Rodriguez de Ashley Furniture, una persona super amable y nos dio las mejores opciones y promociones para mi, gracias y nos veremos de nuevo !

Excellent, superb no words to explain how well we were taken care of. Excellent customer service Chris Rodríguez

Susana helped me with multiple pieces of furniture. She is very personable and an excellent sales person.

Nice furniture

Highly Recommend Susan , she’s the best at what she does

Chris was awesome, we left with a new couch!

Christopher was great!!! Helped us out so much and left with a great couch purchase!

Alejandro was amazing. Very knowledgeable, personable, and gave us lots of options.

Chris was super helpful. He showed us several loveseat options and made everything super easy and fun. We are very happy with Ashley furniture and would definitely recommend them to anyone with furniture needs

Susan she outstanding she know what she’s doing came in looking for a sectional she showed me a few options and found the perfect sectional! Come in ask for Susan she’s amazing highly recommend her ! 🙂

Great customer service all around. Appreciate all the help from Susana helping us make decisions without pressure of sales.

Super easy and friendly

Chris from Ashley gave me a great experience i was a little lost but Chris gave me easy directions and his attitude made the experience alot more comforting. Great store and Even better service from Chris. Thank you

I won’t be shopping at Ashley’s again. I will even pay more money to shop somewhere else. I set up a delivery date which was a month away, and the day of delivery i double checked and it was changed for ten days later. So without contacting me at all to even see if my household is available that day, they chose a random day. That is poor business and I will be taking my money elsewhere in the future. Also, when I called they said that the delivery department in charge of date changes frequently doesn’t contact the customer. What type of business does this to their customers EDIT: this business YET AGAIN rescheduled the delivery without informing me. Immediately called for a refund. DO NOT SHOP AT ASHLEY FURNITURE!!

The Ashley Store in Kennewick had a great selection of furniture that enabled us to make a decision to purchase exactly what we were looking. Our salesman was Victor and the sales manager was Mike; both individuals were very professional and easy to work with. This is a 5 Star business. Thank you.

1 star is too generous, but Google will not allow me to give 0 stars. I will and would NEVER shop here again, even if this was the last place to buy furniture on earth. I hesitate to call them a “business” because they are irresponsible with consumer money and no one cares about the situation THEY put me in. I purchased over $2700 worth of mattress (which I did receive) and a mattress cover that I never received in June 2023. I have called the store twice as of July and November, and then visited in person in December and I finally found out the pad was discontinued prior to being sold to me. Each time I called in and visited, I was LIED TO. They would say, “you need to contact USPS,” not even checking the order the first time I called. They realized it was discontinued the second time I called in. From then on, they would say “we’re working on it”, or “we will order you a new model and ship it to you asap”, then in December they said they would ship it to the store and call me to come pick it up. Well, it has been over 8 months that this MOCKERY of customer service has been going on and I am FED UP. I have not heard a peep from the store and I spoke face to face with the store Manager for the first time in December after calling in multiple times over 6 month months. I’m disputing the charge with my financial institution and never EVER shopping at Ashley Furniture again.

I had great service from Susanna and her manager, Mike and the ladies at the finance desk were awesome. Enjoyed my outing and love my furniture.!

Alejandro was very helpful 🙂

Went to purchase chair and tables for my family mo took me to the perfect table and was fast and efficient with great customer service

Susana was patient and kind with me and made sure I got the best deal.

Susana is amazing and deserves 60 stars. Helped match the online price and got us the table we wanted.

Susana was terrific and I appreciate her personality and willingness to help

Susana was so wonderful to work with. She was patient and fun while I picked out my furniture 🤩. I highly recommend her!

Great experience. The staff was well trained and very helpful.

Eva helped us out and got us exactly what we wanted! No hassle, all the info we needed! Made this big purchase easy and painless!! Thanks so much!!

Mo was amazing! Mike was pretty good too. :-)

We stopped by here for our first time and as soon as we stepped foot in Victor kindly greeted us at the entrance. If you want great customer service and a hassle free experience I recommend you come here! We made a purchase and will even be back tomorrow for more.

Susana was extremely helpful. She was professional and courteous. Her customer service was exceptional.

Susana, help my wife and I, and she was very helpful. Outstanding service, very special Lady, kind and joyful... glad making business with people like this...we're glad we found what we were looking for...The Castillo's

Stop by and see Victor. This was the best service, no pressure. Victor did a awesome job

Victor was very polite and knowledgeable

Alejandro was great. We enjoyed his service.

Great service wouldn't of bought with out Chris

Chris Rodriguez was really patient and answered all questions. Very knowledgeable about many products.

Excellent service. Friendly and very attentive to what I was looking for. Had a pleasant shopping experience with Susana

Amazing service. Great pricing and many affordable payment options. We were helped by Chris and he was very informative and insightful when we had questions. One thing I really enjoyed about working with Chris was that it was a conversational interaction, it felt like we were purchasing from a friend. Chris was present when we had questions or my husband just wanted to talk Seahawks but he didn’t follow us around like you would think intense commission sales people would be.

Mike ans MO made our experience with Ashley - Richland, a good one. All the way from selection to checkout we felt well treated. Now, let's see how the delivery process goes!

Susan did a wonderful job today, we were not sure what we wanted exactly and she got us pointed in the right direction and we left very happy and with exactly what we wanted.

Susana was very helpful! Will definitely be back for her services!

Christopher went above and beyond my expectations.

Our entire home is furnished with Ashley furniture and last night we added a couch, loveseat, coffee table and end tables. We love their furniture and service!

Leonel was great to work with, thanks again

Susana was very helpful and friendly, it was a pleasure to have her show us different options. Thank you!

Eva was a great help today. We walked in looking for a tv stand, found a design we liked but didn’t care for the color. She helped us find the right color that would match our other living room furniture and ordered it for us. She made it very easy

Poor customer service, false guarantees, no follow up to issues.

Eva helped me today it was great

Susana was amazing! Great service. Stayed after her shift and continued to work with us and guide us! Not pushing but very attentive

Leonel and Le really helped me get the couch 🛋️ of my dreams the Linden! I’m so grateful they let listened to me and helped me get exactly what I was looking for I’m so grateful I had a really excellent time shopping at Ashley’s highly recommend had a great experience! Thanks so much great customer service! 🛋️☀️🙌🤩

I had a great and quick experience today with Alejandro. He took me to exactly what I was looking for and was very polite. I will definitely be back!

Leonel was awesome!!!

Susana was great and very helpful in helping us find a couch that was a perfect fit for us! She listened to our likes and dislikes and showed us a couch that we didn’t even notice originally. She was very informative and knowledgeable! Ask for Susana!

Thank you Evelyn!

Eva helped us find the perfect recliner for my husband and I to share, we are very excited and our experience was quick, easy, and flawless.

Someone was ready to help me right away. I ordered two chairs and they will be delivered to my home. My only complaint would be is that they did not have swatches of the different fabrics that the chair came in. This store did not have the chair I wanted in stock but I had seen it in a Seattle store. I might have chosen a different fabric if they would have had samples.

Victor was a great help. Super helpful and communicated everything. Spoke Spanish and very friendly. Had a great experience!

Victor was very helpful and patient in helping us with our purchase. He was very welcoming. We will come back soon!

Great customer service by susana

Leonel is one of the best salesperson even if he’s a eagles fan would definitely recommend coming to see him

Susana was great and very helpful! Made the process quick and easy!

1st off it is Kim's account not Richard's. The follow thru AFTER the signing of the sale paper has been terrible. They kept changing delivery date and times only after I would call to see where my furniture was several times.We were told it was in the ware house and it would be delivered on 1/5 never received until 1/22/24 The office employee called me a liar and the manager acted as if she didn't hear it They love you until they make the sale then you no longer care if the rest is completed and delivered .Spoke to many employees even at corporate level and nothing was ever done about

Excellent service. Super helpful. Susana was amazing

Amazing service!! Just bought my bed set and mattress! Susana helped me out and recommend her for anything and everything! She was the best help!

Wonderful to deal with zero pressure and great attitude. Would recommend any day

The sales people were great and helped us find the right things when we didn’t even know what we wanted. Very appreciated!!!!

Leonel did an excellent job!!

Mark and Mo were very helpful with the purchase of our new dining table set! Very friendly and helpful associates!

Chris Rodriguez was the best salesmen ever!!

Mike is the greatest!!

Leonel did great at finding exactly what I was looking for. I highly recommend him

Great experience! Victor was a great help! 😊

Bought a gorgeous sectional today, Came in yesterday the financing wasn't quite what I wanted, but I want to give a big thanks to Chris for taking time to figure it out & making it happen!

April was very knowledgeable and extremely helpful with the info on adjustable beds...

This store was so clean and April was so knowledgeable and nice, I can't Believe how much I never knew about rugs! TY !

Leonel was so nice and helped us get what we wanted. He answered all our questions.

Very good costumer service

Dalene is amazing, very helpful and informative. She walked us through the entire process.

Dalene was helpful when we purchased our sectional. She made sure to give us all the incorrect information. The transaction and delivery set up date was a breeze.

Le was awesome!!! She was very kind, provided us the info we needed and simply let us be. Would seek her out to buy from her again. Thanks Ashley Furniture for having her on your staff!

Victor was fantastic and so helpful! Definitely ask for Victor when you go in!

Susana, assistance and expertise was exceptional, and helped meet our needs, and was able to assist in our new addition to our home. Thank you again

What a crock. I bought a dresser a year ago that continues to have mechanical problems with the drawers. The first year of the warranty Ashley sent folks out to fix the drawers, but now that we’re into the second year, the warranty will only cover the dresser if I spill something on it or set it on fire. Lesson learned, and I’m out 800 bucks.

We had such an amazing experience working with Susana who helped us make a comfortable living room for us. The attention to detail up to the pillows and the wall art, we highly recommend coming to see her she will treat you well and courteous. We will be coming back to her in the future.

Susana is a wonderful sales associate she took so much time to help me choose the right bedroom set.. I recommend if you go to Ashley’s ask for her she’s lovely and knows her stuff..

Great experience at Ashley’s today, Alejandro did a great job I couldn’t make up my mind between furniture, I spent an hour and a half looking at furniture never did I feel rushed or pressured. Alejandro pointed out different build features and availability, but never pressured one or the other. Solid experience 10/10

Very polite and helpful and delightful 👍🤗

I recently needed to purchase a new coffee table and some other items for my house. I was very happy with the service at the store Dalene was the person who helped me. She was quite willing to show me all of the tables in the store. I will be shopping there again.

Lie about things that are in stock just so u can buy them then when it comes to delivering it they keep pushing the date further. They gave us a date and a confirmation for or delivery date 2 times and never got it and then they call and say it isn’t in stock when the items we specifically picked we made sure to ask if it’s in stock and they said yes!!! Now they want to say it’s not . It’s been 3 weeks. Terrible

We have had the worst experience ever with this store. We ordered furniture from them the beginning of November and we were told it would it would be here 2 weeks ago. Our stuff is still not here and we were told it could be up to another 4 weeks. No one has a clear answer for me on why it’s taking so long and why we’re being told something different every time. I’m beyond frustrated. Adding to this: I received a call from an Ashley number telling me my order was in and ready to be picked up in store. We set up a date and I drove TWO hours to pick up my furniture only to get to the store and them tell me my furniture was not in and they’re not sure why I got a call saying it was. Worst experience I have ever had and we cancelled our order. Still haven’t heard anything regarding why I received a call when my order wasn’t actually in.

Well not sure where to start customer service is terrible was in store discussing what me and the woman wanted to do while the guy helping us sat there in store stairing at us not giving us any space then during the delivery of the king bed set the bed set was broken guys doing it didnt speak english and the women they called understood less and tried to blame me for it on every turn so when the new part arived today i decided i wont be dealing with them again and installing it on my own much to my suprise as i was taking it apart i started to realize screws are missing everywhere.... so at the very least if you decide to buy from here go into it knowing you should install it yourself and everythings terribly cheaply made thanks

Didn't buy anything, they were ready to help and very helpful

Susana was a great helper and very encouraging!! Welcomed us from the moment we came in. Love it!

Susana was very encouraging! Good service!

Good service. I was disappointed that on Black Friday they didn't have any of the door busters or sales that the national chain advertised but that is their right. Most of the furniture arrived on time, one piece was back ordered and I wasn't notified until the day before it was suppose to arrive. When I received the pieces only one stool sat evenly with all four legs on the floor correctly which was disappointing for it being an $80 stool.

My husband and I went into Ashley furniture store on 11/25/23 to purchase a fireplace and a couch set. We ended up finding what we needed and purchased both items. We paid 1,285.77 debit card and the rest on an Ashley furniture card. Originally I tried to pay cash and the rest on store credit card but the store manager Mike who helped my husband and I asked us to drive to the bank and deposit the cash we tried to use and pay with my debit card in case we had to return the purchase that it would take less days to process the return. We got our couches delivered and the fire place insert our stand was to be delivered on a later date. It never arrived and it got rescheduled two more times. I called Ashley furniture store and ask for a refund so I can go buy a fire place at a different store that could have one in stock because I had originally planned to buy a fireplace for my husband who is going thru chemotherapy and he is always cold and I figured this would help him stay warm. But Ashley refused to give me my money back.Now I’m left without a fireplace, no money to purchase a new one. I called the store multiple times I spoke to Mike (he never returned my call) I spoke to Lei another store manager and she also could not help me all she could do is refund the fireplace on my synchrony card but not debit. All they could say was sorry that they made a mistake but they could not help me.

We purchased approximately $12,000 worth of furniture from Ashley furniture. We purchased all of the extended warranties and were assured if there were any issues with our purchases we would even quality for full replacements. The furniture was very overpriced - but we wanted security that someone would take care of future issues vs. saving money. Initially they ordered the wrong furniture, so there were delays in re-ordering the correct furniture. No big deal, mistakes happen. Leter on, eventually one of the power recliners broke down (after about 2 years). When we contacted the warranty company, they didn't have any warranty information for over half of the furniture we purchased. The Ashley Furniture sales associates mis-entered the warranty information for floor rugs (we didn't purchase any rugs). When we went down to Ashley furniture to ask for their help in sorting the issue out, they said we would have to call the 1-800 warranty center and work it out on our own. They said yes it was Ashley furniture's fault, but that the sales associate that mis-entered everything doesn't work there any more. Also, the furniture leather is extremely poor quality. All of the coloring is coming off of the leather (again after 2-3 years of use). Not something to be expected from two recliners and a couch and a few other pieces of furniture costing $10,000's of dollars. Long story short, do not take your business to Ashley furniture. Their high prices do not come with any customer service. Their quality is the same import garbage as any other volume furniture store. Go to a cheaper store - you won't be missing out on anything, and maybe you can avoid the hassle of non-existent pre-sales and after-sales customer service.

Susana is amazing! She was very patient with me and very knowledgeable about materials and designs. She helped me visualize my items in my home and made me feel so good about my purchase. Thank you so much!!

Chris and Mike were great—asked us what we were looking for and answered any questions we had while giving us space and time to look and research. We went back into the store later on and asked more questions before finalizing what we wanted. Great experience, great checkout, lovely selections of furniture and very competitive pricing as far as the other stores around go.

Wow. W-O-W! I do not recommend doing business with Ashley Home Furniture. I ordered a bed, nightstand, dresser, dining room table and two dining room chairs from their Kennewick store on Nov. 11. Almost $1500. I confirmed with them, at the time, that they would deliver and assemble the furniture on Black Friday, Nov. 24. I was assured that it would be delivered on that day, since they only deliver to Walla Walla on Fridays. On Tuesday of that week, I receive a text asking me to reply "YES" to lock in the delivery. I did so immediately. Response indicated that delivery was locked in and it was too late to change. On Friday morning, at 7 a.m. … nothing. 8 a.m. … nothing. Finally, at 9 a.m., I called its delivery service and was told that delivery had been rescheduled for the following Friday, Dec. 1. The table was holding things up. I asked to speak to a supervisor and, after being placed on hold for less than a minute, was disconnected. Tried calling the store. Not open yet. Called the CSR line back, went through the spiel again and asked to speak to a supervisor. 23 minutes of being on hold later, a supervisor answered. All she would basically say to me was that the fine print of my receipt indicated that delivery could be rescheduled for any reason by the company. I indicated that I had Nov. 24 off, but did not have Dec. 1 off and that this would cost me vacation time. Not her problem. I mentioned that Ashley had, in no way, attempted to contact me to let me know that the delivery had been rescheduled. Nothing. I mentioned that I had a business meeting on Dec. 1 and asked if the delivery could be scheduled for the afternoon. No. She had no control over the delivery time and I would not find out the four hour window until a text the day before. And then she said, "Well, if you must attend this meeting and cannot accommodate the delivery, you will have to reschedule." And that's when I came unglued. I literally said, "Ohhhhh, you did not just say that to me." And then I went off. And hung up. Got an email the Monday before Dec. 1 confirming delivery. OK, took the day off. On Tuesday before Dec. 1, I got a short call to tell me that the delivery was rescheduled to Dec. 8. Rails for the bed wouldn't be delivered in time. No appeal, no one to speak to. Done deal. Day off repealed. Today, Dec. 4, I received a voice mail telling me that my delivery has now been rescheduled to Dec. 15 "due to inclement weather and a couple of back-orders on a couple of your items." I've been sleeping on a camping cot since Nov. 22. I've been eating over the sink or at my coffee table. I am so done with this company. I don't know whether it is fraudulent, incompetent or both. So, again, I would strongly recommend doing business with some — ANY — other company than Ashley Furniture.

Susana Arguello was very helpful and made sure we had the best experience and consultant we could ever hope for.

Thanks to Susana because of her I had a great experience at Ashley’s and bought myself a whole new set! Great experience and great service!

Wanted to come on and say how impressed my husband and I were with our experience with Mo. Right away he was so helpful and eager to help. We went to other furniture stores in the area and were barely acknowledged by the staff. Mo made our experience so easy and smooth! Would definitely recommend him to anyone looking to buy!

The local Ashley Furniture store has amazing people who work really hard to help you! They are polite, responsive, and try to find solutions for you. However, I am not impressed by Corporate Ashley or the delivery company they contract out to in Washington. Over the course of a few months we struggled with delivery teams cussing and avoiding speaking to us, and even rating themselves and forging our signatures in front of us(it didn't seem safe to disagree with them when they were already upset). Our local store immediately contacted the delivery company and reported the incident. Yet the next time they came, it was the same delivery personnel and we received the same treatment, but this time they broke the furniture(they checked it, watched the recliner tip sideways and quickly put it down telling us it all looked good to go). Corporate wasn't much better than the delivery service. When there was a misunderstanding (between corporate and local team) about what the original couch was capable of doing, we were called by corporate instead of them allowing our local store to handle it. It took long conversations for them to believe what was going on. Their solution didn't fit our needs but our concerns weren't heard by corporate. Only when we spoke to our wonderful local store, was the solution resolved to meet our personal needs. It was frustrating 3 months but when all was said and done, our local store was so kind and understanding, and processed a full refund. I had to call corporate twice to get the down payment refunded after the store had already put through the approval. It was a frustrating experience for us as well as the local team. Local store 5 stars! Corporate and Delivery Company 1 Star.

Mo was super helpful on our purchase. He went up and beyond to get as the best deal. If you are looking for a good experience and good deals on furniture don't hesitate to come to Ashley Furniture in West Richland.

Zaine was wonderfully helpful.

Very friendly and helpful staff. Delivery and set up seems a bit excessive.

Excellent service by MO. .

It's a nice place but my experience at the entrance was unwelcomed. I was stared at while entering the front door, like I was going to Robbe the store. Both time I entered the door I was greeted with a frown . I felt unwelcomed by the front door representatives but didn't stop me from purchasing some furnitures worth over a few thousand dollars.

Very helpful. Reasonable prices and good selection!

Susana was great! Very helpful in assisting us with our new living room set!

Mark was amazing and so great to work with. He made furniture shopping easy and fun. He went above and beyond to make sure my husband and I got exactly what we wanted for our new place!

Great experience and super helpful. Susana was absolutely great!

Mo was very professional and enjoyable to work with. The store was clean and had plenty of stock to choose from.

Christopher was great. Low pressure and helpful. Second time we have purchased file him!

Great service!!!!&

I’m very impressed with Ashlie’s Furniture! Susana Arguello was very patient and very knowledgeable. She helped us to make the right choice in the furniture we bought.

Ashley Furniture continues to be our Go-To place for quality furniture at a great price. Susana and Mike both know their products and they represent the company and customers well!

Christopher was great!

I came in today and bought a matress box spring and a new bed frame. Manager is wonderful. She's friendly and makes you feel like she's been your friend forever. There was so many friendly workers today it was a fun environment.

Had a great buying experience with Alejandro, very professional, knowledgeable,and helpful.

Very friendly and professional staff, thanks Mark and Mike for helping us to get the furniture we wanted. Keep up the good work.

I came in looking for furniture and Mo got me set up with a good deal I'd recommend talking to Mo he'd definitely help you out

Mo was super helpful in our search for a dining room table. He had a lot of insight, humor, and was able to work with our vision!

Excellent service in-store, delivering, and setting up the furniture. Special thanks to Mike and Lionel at the store for all the help!!! Furniture quality and collection was great. Highly recommended!!!

Awesome help by victor!!

I had an amazing experience here! I’ve been to quite a few furniture stores but none of them can amount to ur great customer service I was helped by zane and he was awesome new exactly what I needed!

Zaine called and made sure our delivery was smooth! Top notch customer service!!!

Bought a bed frame here a few weeks ago, Zaine had excellent customer service and called me and my husband to see how delivery went, he was very nice and professional! Will definitely be shopping here again!

I have an absolutely wonderful experience with Zane even though you didn't carry what I was looking for Zane was able to help me select a few pieces that would go excellent in my new apartment. I look forward to shopping more with Ashley furniture with Zane as the salesman by my side. He not only has an expansive knowledge of furniture but also pieces and colors that would match well with my aesthetic.

I came in to look at some furniture for my new home and Zane was able to help me find items that fit my decor! Great service will be coming back!

I've been looking for furniture as I'm wanting to move into an apartment but l've been having a really hard time finding what I want within my price range, when I went to Ashley, Zaine was super helpful and I was able to find what I was looking for.

i came in to look at furniture and Zaine helped me out he was very helpful! and professional. definitely will be coming in more often!

i came in to look for some new furniture for my new apartment and zane was very helpful and knowledgeable in helping me look for the designs i was interested in, i will most definitely be coming back again soon!

We have visited Ashley Furniture many times and Alejandro Valle has been an amazing help to us with our purchases. He’s also a very kind person with a great attitude and always has a smile on his face. In our opinion he’s the best worker.

Alex Valle is awesome! Anyone intrested in purchasing furniture, ask for him he will help you with great customer service. Highly recommend him!

Great place to buy furniture my salesman was Alejandro he did a great job helping me what I needed I highly recommend him .

Alejandro was great

Very professional friendly staff, thank you Mark for your help. Also Mike the floor manager was so welcoming and super friendly.

Leonel did a excellent job not pushy at all would definitely recommend coming to see him for your furniture needs..Go Eagles!

Great customer service. Thank you Rayden.

It was amazing awesome help

Christopher was very helpful and perfect to work with. Will definitely do business with him again.

This was probably the worst furniture experience we’ve had. We bought an L shaped desk, expecting it to be shipped. They decided to give us the floor model, which is all fine, however they required us to move the desk to the car. When we got to the car, it was too big and didn’t fit. We then had to take the desk apart (in which it was mildly damaged by the worker). We like the desk, but the transfer was very poor, we were definitely expecting better customer service.

Susanna is amazing, she dud a great job. Very knowledgeable

Zaine was great and easy to work with.

I've bought several pieces of furniture from this store although this time they didn't have exactly what I was looking for. However, the salesman was extremely helpful in answering all my questions.

My sales agent agent Mo is Very professional and helpful.

Wonderful experience!! We drove over an hour to purchase new living room furniture. Zaine met us at the door and never left our side. He was very knowledgeable and extremely helpful. He had the upmost patience with my family while walking us through and showing us every available sectional that came in gray. Mind you this was at least an hour of his time... Zaine and his boss, Mike, helped us seal the deal and purchase a beautiful new sectional. Thank you so so much Zaine for putting up with my never ending questions and our shenanigans. Oh and Happy Birthday to Mike (9/13)! Our new furniture will be delivered on my birthday and I’m so excited! Zaine is great addition to your Ashley Furniture Team! Thanks again to you both!!!!!!!

Horrible customer service by phone. They change my delivery date without consent, wasted my time.

Cool!!

Mo was extremely patient, and helpful.

Very good experience, our salesman was very helpful and knowledgeable. Helped find what we were looking for.

The team at Ashley’s furniture is amazing! Took care of us and answered all our questions! Thank you!!

Mo. Was wonderful!! Awesome sales person

Mo did was awesome helping my girlfriend and I out. We were looking for a bed frame and a dresser and walked out with great products. Mo is knowledgeable on many of the products in the store. If he did not know the answer, he would find out for us. Thank you again, Mo!

Excellent service, really enjoyed working with Suzanne. Helpful and knowledgeable, thank you.

Quick and easy to find a couch with Mo

Zaine was knowledgeable, helpful, and polite. Ashley Store had many options to choose from that I liked. Overall, a great buying experience! We definitely will beback for the ultimate gaming chair!

Mike and Mo are the bomb dot com! All that and a bag of chips! Seriously though so helpful and very kind, was a pleasure working with them. ♥️♥️♥️

Victor helped me out. Super cool dude. Helped me get my first couch

Customer Service by Victor was excellent!

This is a place to avoid at all costs. The amount of frustration, delays, excuses and inconvenience is not worth whatever you’re looking for. Three different delivery date changes after speaking with managers, customer service agents and the salesman that sold the items they still would not tell me my delivery date Or provide me with a tracking number. They’ve given me multiple dates the items we’re supposed to arrive only for nothing to arrive, wasting my time and interfering with more important things to do. No one that works there can provide you with an adequate answer and you basically get passed along from person to person ending with no more information than you started with. MOR furniture for less right next door provided a much better shopping experience, they were professional, knowledgeable, polite and the order actually came earlier than expected. I had absolutely Zero issues receiving the merchandise I paid for and left feeling like I scored a good purchase. Do yourself a favor and go somewhere that values your time, money and won’t put you through unnecessary hoops and headaches in exchange for your hard earned money. I would give them a negative 5 stars if it were possible. Avoid this place and don’t make the same mistake I did by shopping there.

Zaine was very helpful and easy going. Very knowledgeable and friendly!

The staff was great to work with, they were very helpful and took the time to answer all our questions. We are very pleased with our purchases, the sales lady and manager went above and beyond to make sure we were well taking care of. We will definitely return.

Zaine is better then mike

We went and Susana was the best helping us to find the right sofa 💕 Thanks Susana for your service!

Susana was an excellent sales woman and helped me very much finding what I needed. Thank you and I will be back!

Susana was a great help showing me mattresses and bed frame and explained to me the importance of a good mattress

Mo was quick and efficient made furniture shopping less stressful.

Christopher was so helpful and the best sales person I have ever had the pleasure of working with. I definitely recommend that you go to Ashley Furniture and ask for Christopher!

Great service, Alejandro is the best! He helps you get what you need and asks the questions you need.

Store is nice and has friendly staff. We got the best deal for our sofa.

Awesome

Christopher helped us so much! He tried really hard to make us happy and was very friendly. We probably wouldn’t have bought the bedroom set we bought and the mattress without him.

We went to Ashley to purchase a mattress and Tim Ketzenberg was a huge help, he made the buying process a breeze and answered all our questions, would definitely purchase again.

Nice greeting as we entered. One gentleman tried to push a sale. That's his job, I guess. I nearly walked out. But just walked away from him. Then the greeting guy just checked on us occasionally. Worth shopping there to see what things are available these days.

Zane showed integrity and was very helpful. Bought a purple mattress, base, and mattress protector.

Susana was the best! Amazing service and wonderfully kind. We came in for a king size bed & had one scheduled for delivery the following Saturday. Will definitely be coming back to Ashley for our next furniture item & seeing Susana again!

wonderful experience! Victor was very helpful, very attentive, super kind, very good guy. definitely recommend coming to ashley’s and asking for víctor!

Leonel from Kennewick did great!

Zane is da coolest.

Updated review: Ashley Store corrected the charge as originally agreed. Problem was a human error on their part due to the way their software works. Would have been 5 stars if I hadn't had to drive back there to get it fixed. Store is clean and personnel are friendly. The floor staff are good to give options when you explain what you are looking for and they aren't pushy at all - pleasant to work with.

Christopher did an amazing job helping my family with our furniture needs. Bedroom sets and couches I highly recommend Christopher if you are in need of furnishing your home. Thankyou Chris for making our experience here at Ashley's store wonderful.

Zaine was very helpful & very respectful of what we wanted. He wasn’t pressuring at all & let us take our time. Thank you zaine!

Shout out Zaine for the help

Came just to do some window shopping but with the help of Mo I got the BEST deal and a super comfy sectional. He is super nice and very helpful! Loved my experience here. ( thanks to Nikki for the help too!)

Zane was great, was very patient as we took our time looking around decided what to get. Made sure he showed us all the best deals!

Christopher was very efficient at his job and was able to help us find couches and get us out the door quick(important when you have a fussy toddler). Thanks Christopher!

Tim was very helpful, the manager and him came up with a solution that fit our need perfectly and I got a stool.

Zane was very helpful knowledgeable when helping me pick out a couch.

Leonel was the best sales person I’ve ever had!! Love his energetic vibe most welcoming staff. Helped me find the perfect pieces to my new home. Definitely will come here for more furniture.

Although he’s an eagles fan 👎🏼 he was very informative and helpful and gave us a mean breakdance show.

Leonel was great! He was very helpful and personable.

Very helpful, left with more than expected. They exceeded my expectations. Will dedicatedly come back again.

Tim was fantastic make the experience very smooth and easy.

Christopher is certainly the man you want to see at this location, he makes the experience nice,simple and fast, wich coming from someone who does not like to shop,it was perfect, as long as Christopher is still there I will continue to refurbish my home through him

Everyone here was very helpful and patient with me when I was selecting my new couch. I wasn't sure what I wanted but Timothy made great suggestions and I am very happy with the couch we selected.

Leonel is the Superman if salesman come get your furniture from him

Christopher and Le gave excellent customer service right before close and now I'm walking out with a beautiful new recliner. Thank you Christopher and Le!

We had a wonderful experience at Ashley. The manager exceeded our expectations and was able to offer a good price and a time frame that was reasonable. The competition couldn't compete on this deal. Thanks!

Professional and courteous service by Alejandro Valle. He was knowledgeable about the furniture and listened to what we wanted in our dining room.

Le and Susana were awesome! Very pleasant experience shopping and purchasing new furniture, thanks again you two!

Leonel did a great job helping us today!

Tim was wonderful in helping us decide on our next piece of furniture. Low pressure, ease of transaction, informative and supportive service will bring us back again in the future.

This is our second time with Christopher, and he was amazing. We were looking for a new bedroom set, and when we describe what we wanted - dark cherry wood sleigh, he knew instantly which set fit all those qualities, and he helped us to see parts and size fit which would work best for the room restrictions too. He was kind and helpful

This store was great to us, Tim was our salesman. He was very educated on the products he was selling to us. We bought a new bedroom set and mattress. Tim was very personable and easy to work with, highly recommend!

The deal we got was very cost effective. Miss Le helped us a lot. She made a good deal for sofa, beds and tables.

April, Nikki and Le are the dream team. They are the Ashley’s Angels! I am so impressed. Great service and very professional.🌺🌺🌺

Great experience Chris was patient and friendly would recommend

Leonel Chacon was amazing and very helpful!

Very good service and deal! Great experience with Christopher, highly recommend

Great experience!

Victor and Mike were amazing to work with! They helped us get the best deal and made us feel comfortable and confident about our overall purchase.Will definitely be coming here again !

I went into the store to find a couch and Susana was extremely helpful in showing me around and helping me pick out a couch!

Good experience. Allowed us to consider several different love seats and chair combinations. No pressure to buy. Provided veteran discount.

Me and my family just Purchased a couch set we had very kind sell associates mike and Lionel will definitely come back for future purchases.

Customer service was amazing!

Le helped us find the living room set that worked the best for us. She was so patient and helpful! Mike did a great job partnering with us and finding us the best price. We are very happy customers and will shop here again!

Great customer service. Haven’t gotten the furniture yet but in the past I’ve been happy with my purchases from them

The quality of the furniture has sharply decreased while the price has risen just as sharply. The biggest problem with this is that they sell a 3rd party warranty that you will very likely need and will not be of any value. We have been trying for almost a year to use the warranty that cost nearly an extra 1000 dollars with no success. Once we finally were able to convince them that we purchased furniture, which took considerable effort, the company then began canceling claims unilaterally and promising contacts with repair companies that have yet to happen. Steer clear of this place if overspending on furniture that doesn't last a year doesn't sound like fun.

Salesman was friendly and able to show us just what we were interested in.

This is my go to furniture store! I tend to always find what I’m looking for here. Great variety of quality items! The staff is also very friendly, personable, knowledgeable, and professional. The most recent time I purchased an item, the sales rep that helped me (Trevor) was exceptional.

Chacon was great and helped us with are selection.

We were looking for 3 bedframes as we had sold our other ones to upgrade. The staff was super friendly and responsive to all our questions. We seen 3 we really like and we're able to get it within our budget. Thank you

Fantastic customer service!! They will take care of you! 10/10 recommend stopping in and working with the people that work here!

Awesome customer service!!

I have purchased two different items from here. The staff who helped me during both experiences were fantastic and easy to work with. The store manager is very friendly and a pleasure to do business with. My only gripe is that the way that the company processes orders can lead to significant delivery delays. Though that is a problem with the company and not at all the staff of this Ashley furniture store. I will likely be purchasing more furniture here in the future.

Friendly and knowledgeable staff that had great, no-pressure customer service (thanks for the help, Raiden!). The store had a wide selection of furniture, and we found a well priced 3-piece couch set that we're excited to get into our home. Hoping now that the delivery process goes as smoothly as the purchasing experience. Update: Our couch set was delivered on-time (within a week) and assembled quickly. There was plenty of prior coordination to ensure we were home and ready for the delivery. Great overall experience with Ashley Furniture in Richland, WA!

The service there was great. Christopher went out of his way to help locate any pieces needed and try and help match colors.

So pleased with overall customer service. As soon as we walked in Victor welcomed us, he was very helpful answering our million questions. Thank you Víctor! We had a chance to close deal along with Lea-the manager she went the extra mile to work with us, gave us the best deal and was very supportive. Loved how they had the Hawaiian theme that day we went so the ambiance was relaxing (just needed my coconut drink). My husband and I left super happy with our purchase. Looking forward on coming back! Thank you Ashley Team

When you come to Ashley furniture ask for Valary she is the most down to earth incredible person to work with. I got exactly what I needed and left there happy. What I appreciated the most is I didn’t feel pressured to buy anything. She listened to what my budget was, what I wanted and found me the perfect thing! The deals they currently have are incredible and the quality of products they have are worth every penny.

Chris did an awesome job helping me find the exact product I was looking for

Really good customer service. Tim was very helpful and friendly.

Chris was helpful and straight to the point. Great first time visit.

Chris was very helpful, professional and proficient. We had a great experience

Leonel did a excellent job best sales person in Tri cities come see him for your furniture needs

Valary was friendly and helpful! Fun to chat and deal with!

Associate was professional and over all knowledge on products made my experience effective and easy.

Mike and Giovanni were great to work with. I found furniture I didn't even know I wanted.

Chris did an outstanding job in assisting me today for my new apartment. I walked out with a bed frame, mattress, dresser, couch, and kitchen dining table. He was very helpful and has great customer service!!! 10/10!!!

Love shopping here, amazing customer service, super star RSA, Valary and high-quality furniture. This is my favorite place to shop, keeps me coming back!!

Very pleasant experience when purchasing my loveseat recliner. I would recommend them completely.

Was there for some bunk beds. They only had two sets. Very disappointing...

We had look up on line what we wanted. Sales men was very helpful on getting are order put together. And explained the warranty .Thanks

Amazing customer service! I came in with inspiration photos and the sales associate was able to help me choose items that were beautiful and within my budget!

Beautiful furniture and showroom. Nice and helpful staff that wasn't pushy.

Very expensive, and when did they start selling tables and chairs separately? Yikes

Great place to hunt for treasures and home decor in the clearance section. The staff is super friendly and makes you feel welcome every-time. Highly recommended.

Great customer service!

Manager and asst manager were very knowledgeable and friendly

At first Leonel was very knowledgeable and I felt secure when it came to my purchase. And then everything changed, Store Manager Lei advised I would receive discounts on mattresses (because they were on sale) The discounts were not applied. I asked Leonel several times and he stated everything was applied. After looking over the invoice, I was not receiving discounts, and I was being charged $229 for delivery, when I was advised $129. He continued to be pushy and wanted me to sign the lease to purchase, I didn’t feel comfortable and advised I was going to think about it. As I was leaving, Lei approached me and asked how it went I advised her of everything. She went and corrected the amounts. And then when she went to process my order she couldn’t because my application was already process for credit, so denied the second time around. She advised she would follow up with me since I was already there for 2 hours and it was getting late. It’s been 2 days and still no response. I just moved back here and my children need a bed , very frustrating!!!

Went o local ashley website and ordered Theo table set. SET WAS DELIVERED AND DAMAGED. Was told by local store they can not help with online purchases. Called and chatted with online rep and they told me I have to donate the item send them slip and only then would they send replacement. I was told I could return to local store and they refused to accept it. They would not give me refund period. After going back and forth with these people I asked if I keep it and fix it will they give me a discount. They offered 10% discount for broken coffee table that can not be used! Horrible customer service and ability to make things right. I was patient and tried several avenues to return, refund, or replace the item with no avail. I will never do business with this company again, period!

Quick friendly service with quick delivery time!

Le was super helpful

Le was the best! I was probably in and out in less than 30 minutes. I told her what I was thinking, and she took me to a beautiful modern couch set that was perfect for me.