Ashley | Richland, WA 99352

Ashley Richland, WA


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
3.6 Star Star Star Star
(852 reviews)
Star Star Star Star Star
Hilary Hirz 9/3/22

Star
Pierre Bass 8/24/22

I hope corporate is watching. Cause the Kennewick store lost $5,000 today for poor communication on a sale that was already in the bag and 90% finalized. I’m pretty sure that someone also fraudulently signed or docusigned my woman’s signature during this process. Really hoping they close there doors as sketchy businesses like these should not be permitted to operate.

Star
Jena Bayley 8/24/22

Very let down by this company. Worked with a woman named Lei, won’t ever be back. Picked out a lovely set was told it was available and in stock. Week or two for delivery per norm. The system was down couldn’t finish paperwork. Never received a phone call to come back an sign after giving them 800 dollars down towards our new purchase. Can’t get ahold of anyone on the phone due to 25 min wait times. Managed to push my contract through involving my credit without a signature from me which is highly illegal. Most likely illegally did this through docusign. Was unable to show me said contract when I went in person to get my deposit back. ( they set a delivery date you can’t set a date til the document with the bank is pushed through insuring they are funded as a company.) Very misleading company. The office lady got loud and rude like she could bully us into not questing what was going on. (Super rude woman probably shouldn’t be in customer service because she’s absolutely bad at it). Blown away as someone who is a financial manager myself over how this was handled. Also anyone looking to shop here just no it’s a long wait time to get anything while your still having to make payments 10 out of 10 do not recommend to anyone. They were more then happy to lose 5100 dollars worth of business with an attitude from the over weight desk help.

Star Star Star Star Star
Anthony Mobley 8/22/22

Star
Sam 8/9/22

I DO NOT recommend to buy anything from Ashley. They are simply FRAUDS! I had purchased bed room furnitues in store in Washington. There are two major fraud cases with me from Ashley. First fraud: The sales person had given me words to deliver in time. However, none of the furnitures came on time. I called Ashley store, they told me that there is no meaning of giving words! Instead they delivered wrong items. I informed them about the wrong pieces, they took it back. I saved their money but they were not delivering my furnitures. I called them again, they apologized and credited $300 as a compensation of wrong delivery, delay, and lot of hassles. Second fraud: Even nearly after month of purchase, I didn't get my furnitures. I called them, they shipped some of my furnitures to a wrong address, my billing address. They asked me to take $37 as a compensation if I get my furniture from the wrongly delivered address. I agreed but was SHOCKED at the same time. The store manager told me that there is no refund of earlier $300, rather claimed that I was mistaken. I asked them to pull up the call history and check with the employee, but they denied. I wanted to return my furnitures, but they denied. This is only a half story. I am still waiting for some of my furnitures to get delivered. I am REALLY REALLY considering them as FRAUDS! PLEASE DO NOT TROUBLE YOURSELF, THERE ARE MANY DECENT STORES IN THE US. BUY FROM THEM!

Star
jenna henderson 8/5/22

Worst service that I have ever experienced. I was promised my furniture in 6-8 weeks. Eight months, and several phone calls later, I finally received my furniture. EVERY piece came in damaged. This has been a horrible shopping experience for sure!

Star
Andrew 7/19/22

Star Star Star Star Star
Teresa Madrigal 7/17/22

Star
Kris Jensen 7/12/22

We have been very disappointed in Ashley's. We ordered furniture in April. Recieved one piece in June after being told 5 days before delivery that both pieces would be delivered on that Friday. When I called today because I was told we would get our second piece this Friday, I was told that now we were looking at the 18th of August. Needless to say we canceled the order and we will be not go to Ashley's in the future.

Star Star
Drita D'Alessandro 1/10/22

The staff was very nice and polite, and they don't bother you. My biggest issue was the prices. We went there when they were having a 40% off everything sale, near Christmas time. They had a beautiful chair there that I actually bought a year ago at a different store. The price, even with the discount, was well over $300 what I paid for mine originally. Once I saw that mark up, it totally turned me off to shopping or wanting to buy from Ashley.

Not your nearest store? Try again

Find a store near you

current-locationUse current location

or

Please enter a location to search