Ashley Store | Richland, WA 99352

Susana Arguello was very helpful and made sure we had the best experience and consultant we could ever hope for.

Thanks to Susana because of her I had a great experience at Ashley’s and bought myself a whole new set! Great experience and great service!

Went in tonight and was not even greeted. Employees walked passed us and not even said hello. We had some questions about a recliner, but ended up leaving do to poor customer service.

Wanted to come on and say how impressed my husband and I were with our experience with Mo. Right away he was so helpful and eager to help. We went to other furniture stores in the area and were barely acknowledged by the staff. Mo made our experience so easy and smooth! Would definitely recommend him to anyone looking to buy!

The local Ashley Furniture store has amazing people who work really hard to help you! They are polite, responsive, and try to find solutions for you. However, I am not impressed by Corporate Ashley or the delivery company they contract out to in Washington. Over the course of a few months we struggled with delivery teams cussing and avoiding speaking to us, and even rating themselves and forging our signatures in front of us(it didn't seem safe to disagree with them when they were already upset). Our local store immediately contacted the delivery company and reported the incident. Yet the next time they came, it was the same delivery personnel and we received the same treatment, but this time they broke the furniture(they checked it, watched the recliner tip sideways and quickly put it down telling us it all looked good to go). Corporate wasn't much better than the delivery service. When there was a misunderstanding (between corporate and local team) about what the original couch was capable of doing, we were called by corporate instead of them allowing our local store to handle it. It took long conversations for them to believe what was going on. Their solution didn't fit our needs but our concerns weren't heard by corporate. Only when we spoke to our wonderful local store, was the solution resolved to meet our personal needs. It was frustrating 3 months but when all was said and done, our local store was so kind and understanding, and processed a full refund. I had to call corporate twice to get the down payment refunded after the store had already put through the approval. It was a frustrating experience for us as well as the local team. Local store 5 stars! Corporate and Delivery Company 1 Star.

Mo was super helpful on our purchase. He went up and beyond to get as the best deal. If you are looking for a good experience and good deals on furniture don't hesitate to come to Ashley Furniture in West Richland.

Zaine was wonderfully helpful.

Very friendly and helpful staff. Delivery and set up seems a bit excessive.

Excellent service by MO. .