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Ashley Store Richland, WA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Richland, WA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Richland, WA!
How to Find Us & When to Visit
Furniture Shopping Tips
The Ashley Store Difference: Top Quality and Diverse Selection
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Salesman was well informed on what was on the store’s floor. Answered all of our questions. Walked us thru the purchase.
I spoke with the manager over the phone to ensure I could get the couches earlier if I went in to order them. She was very helpful and arranged for a sales associate to meet me in the store when I said I would be there. Mohammad was very polite and worked with me to get white glove delivery and protection on 2 love seats and an ottoman close to my budget.
Awesome quick service.
Thank you Christopher for the friendly, respectful, and efficient help with our purchase! Bought a new living room set and couldn't be happier with the experience we had here. Great staff and quick shipping!
Salesman was friendly and spent a lot of time with us. Excellent service.
Sales lady was great. She found exactly what we were looking for for. She explained everything about the delivery and setup for us.
Our salesman Leonel Chacon was excellent! Took very good care of us, made sure we had the best deal, and was very straightforward and knowledgeable about the product! I will be coming back to him for our future furniture purchases.
Great people to work with!
We had a great experience with Anmar and he was quick. Thank you!
Christine H. was a great help in figuring out what would really suit our purposes. My wife and I hadn’t agreed on the color and in the mix up, we ended up writing the order up for the color I wanted, which as most know was the wrong color. Luckily, it was an easy fix and Nikki and Christine got our order corrected to the color we ;) (my wife) really wanted. They were extremely helpful and both very engaging people. We will definitely be back.
Lino was great
Amazing service❤️ our carpet got delivered 2 weeks earlier then anticipated ❤️☺️
Chris Rodriguez was amazing and very helpful and kind thank you
Very disappointing experience. Delivery date was pushed out four times. Did not receive any paperwork for the lift chair. Will not be recommending Ashley to anyone.
Super helpful and friendly staff. I got answers to all of my questions. I came back to buy a second chair and received good advice and help on shipping my item.
Took advantage of a special I saw on an ad on instagram. Visited our Ashley store and bought two couches. In and out very quickly, salesman was knowledgeable and our couches were delivered in less than a week. Delivery was quick and efficient. Happy with our purchase.
Showroom is large with excellent selection.
Very poor. Was told that they only deliver to my area every other Thursday. I said that’s great because I have a delivery this Thursday. Only to be called and told the bed is on back order. Then called and told to come pick a different bed because it’s not available. Will never buy from Ashley again. Poor poor experience after sale.
We had a great buying experience. They helped answer all our questions and let us shop in peace. We love our couch. It’s so beautiful!
Ask to have terms and conditions printed prior to purchase. High pressure sales don’t tell you that they have basically a zero return policy. Salesmen will lead you to believe that if you don’t like it just bring it back. Won’t honor their own 72hr return on anything tempurpedic. And all promotional financing signs you up for a credit card. All of this is probably in the terms you sign on a tablet. Again ask for a print out of what you are signing. I will never shop there again. Adding to the review— while not lying the terms for financing are very misleading-sales person stated pay whenever and how ever much as long as it is done before the 5 yrs. actually miss a payment 40% interest and a fee. There is also a promotional fee of 2 % that is on an Ipad in fine print. In the end all my fault for assuming the salesmen was completely honest. Not only will we never shop there again I will make a point to let everyone I know to ask for everything to be printed out prior to signing.
April was so incredibly helpful. I greatly appreciated everything she did. She is a wonderful manager with a great personality
We walked in to Ashley’s furniture and Leonel was immediately helping us find what we needed! He made couch shopping a fun experience!
I like my furniture but the experience since my purchase has been less than ideal. Delivery was tricky as what was promised by the sales rep wasn’t accurate. My reason however for a low score is the experience with their in-store financing through Concora Credit. They offer interest free financing and the only way to pay is with either their online portal or through telephone but their payment system doesn’t accept payments although it tells you the payment was made. I had to make multiple attempts to pay my bill and each time the payments were reversed. I pay my bills early but if this had happened closer to the payment due date then I would’ve been late payment and lost my interest free financing, paid a late fee, and have negative impact on credit reports. I caution anybody who decides to use the credit financing offered by this company as they are shady with your payments and it seems to be a real problem for consumers! Buyer beware!
I came in after doing some research online and ran into Victor who was a great help to me. He helped me choose a great product that wasn’t in store and set everything up smoothly. He’s very friendly and professional and would love his help again in the future
Leonel was great very helpful and friendly.
Professional service by Christopher!
April's customer service is over the top!
Outstanding service great man very helpful highly recommend him leonel was very on top of making things work appreciate him Got to Ashley’s furniture for all your needs.
Leonel was super helpful and got us a great deal on my dream couches I’ve wanted for a while!
Leonel did awesome and helped me find what I needed
Nikki was very friendly and professional in the back office. She provided excellent customer service. She should get a raise for going above and beyond 10 ⭐️
Christine was awesome with helping us get set up with our new house, having our furniture delivered on closing date!
Tammy was super friendly patient and helpful. She answered all the questions and made the buying process extremely easy.
Had what we were looking for, Luis got it rang up quickly and scheduled for delivery. Repeat customer
Thank you to Mark for help us out. He did an amazing job. We were wanting sooner delivery so Mark took us to back office where Nikki was able to get us what we were looking for. We will be shopping at Ashley’s again
I went in just to look around and came out with a lot of information. Zaine was very professional and knowledgeable. The wonderful ladies in the office April and Nikki were fantastic. Victor sold me on new livingroom and bedroom set. Everyone at the store was very friendly and professional!!!
VERY fast and efficient! Victor is very helpful and quick he knew his stuff give that man a raise!
I had an amazing time choosing my new sectional I got the EVEY I have a small home but wanted a larger deep seat . This fits perfect 5 stars all day. My sofa is doing amazing bought 9 months ago.
Zane was amazing!! Thank you!!!
I ordered my bedframe three months ago and still haven't received it. I've had to change my delivery day three times now and again still have not received it. Why put it on the floor for display if you don't have it in stock.
Leonel was amazing! He helped us find the PERFECT mattress… I cannot wait to get better sleep 😴! We also scored a really good deal on a new dining set with discount led delivery. An AWESOME EXPERIENCE! My family and I will definitely be buying from Ashley’s Furniture from now on 🤗
Leonel is an amazing salesman.
Lionel was exceptional and very professional n did a great job!! Thank you
Leonel was the man! He got me the Hookup!! So thankful for how helpful he was!
Leonel did an amazing job and was very helpful!
Armando is very knowledgeable and personable in our experience ..thank you!!
Leonel was the best. Will come back to him
I bought all my furniture here and I have no problem or issue. Great customer service. They also have great sales. Y’all got to check them out.
Best customer service ever
Leonel Cacon. Friendly. Knowledgeable. Great to work with.
Customer, be aware!! After almost 3 months, we still haven’t received what we paid for. I bought a table from Ashley Richland store and never got it. They send it to a wrong address even after I asked them to update the address before I signed the receipt at the store. Over a month later, we still haven’t received the table that we ordered & couldn’t get our money back. They wanted us to ask the refund to FedEx who delivered it to the address that Ashley got it wrong. What a nightmare!
Great customer service! Will definitely come again.
Excellent service!
Thank you to Victor for helping us out. He did a great job helping us find what we were looking for and helping us schedule fast delivery. We will definitely shop at Ashley's again!
LEONAL, was super kind and knowledgeable. He was attentive and awesome!!
Leonel was awesome! Great service!
Jamison was a lot of help!! He answered all our questions and we found what we wanted right away.
This is the first time I’ve been to an Ashley’s furniture store and they have my business forever because of Leonel. He was the first person I seen and approached me with a big smile on his face and even though he’s an Eagles fan he made this Cowboy fan feel like family. Thank you Leonel once again and Ashley furniture!
Leonel was great he helped us get a great deal and it was exactly what we were looking for! Will definitely be coming back and asking for him again!
(Translated by Google) Excellent attention (Original) Excelente atención
Leonel was great and patient. Was very indecisive and he helped every step of the way. Thabk you. Will be back
Leonel was fantastic and very helpful with our son.
Leonel Chacon he did awesome. Was helpful throughout looking for couches.
Victor was super friendly and helpful!
Great service.
Chris Rodriguez: Helped me out on getting a couch today for my new apartment!! Very great and nice guy aswell.
Chris Rodriguez made my experience at Ashley’s welcoming. Exceptional customer service! He listened, asked questioned, and went above and beyond to make sure I left with not only exactly what I was looking for but also staying within my budget.
We were helped by Victor when we went in looking for some couches. He was super helpful and got us a really good deal. I highly recommend working with him if you go in!
Very satisfied with the customer service
Lionel, is a good person the best seller we found in this store, and the Asian girl also gave us both of them a good deal, we were looking for all furniture stores in Tri-Cities the best deal is here at AshleyFurniture. Happy Customers
Chris Rodriguez was super helpful and made my experience purchasing my couch. Literally didn’t take longer than 10 mins!
Leonel Chacon was amazing. Great and quick customer service and friendly!
Great experience with Chris. He was very honey and informative on the couch I was interested in.
Chris did a great job answering all questions. Appreciate all his help.
I really like my choices of furniture. Unfortunately it has been a bit of a nightmare for me. I wasn’t informed about Amica charging 10%, I wasn’t informed of delivery charges. The lamps I ordered were discontinued but wasn’t notified. They tried getting me lamp replacements but it wasn’t allowed due to refund already being sent. Then I ordered a carpet and was told it would be here in 5 days. I get a call later saying it’s back ordered and won’t be here for few weeks. I surprised by all the issues I’ve had. I won’t be shopping with Ashley’s again
Chris Rodriquez was very helpful and knowledgeable of the products. He was able to get me the price point I needed. He was AWESOME!! I will see him for any future purchases
He got me good
Chris was extremely helpful! This is my second time buying furniture from him and I really appreciate how helpful and kind he is!
Chris helped us out with getting our first bed set and he was such a great help!
Highly recommend Chris, we went in knowing what we wanted and he didn't try to persuade us elsewhere. Just what we needed!
Chris was a lot of help was very satisfied with my purchase also got me a good discount
Great experience! Chris is super friendly, attentive, and helpful
Chris was super helpful, thinking outside of the box with trying to get an odd shaped couch that would work on my space. Excellent customer service.
Chis was very helpful! Very patient & great customer service!
Chris was such a good help. He was so patient and allowed myself and husband the time and space to make logical decisions on what we wanted without feeling rushed. Thanks to Chris we were able to find 2 separate furniture sets for our new home. Forever customers now!!! Thanks!!
Chris was very patient with us being indecisive. Definitely recommend Chris if you go to Ashley's Home furniture store
Chris did excellent; he was friendly and did not press on things I was not interested in. He’s your guy
Fast,easy and sweet !! Great customer service Christopher was amazing !!
Average
Victor did a fantastic job, was very thorough, and took his time explaining the delivery process.
Beautiful customer service. They have gone above and beyond every time we buy from there.
Le was so helpful for our experience today and is such a wonderful saleswoman!
Christopher Rodriguez was really helpful answering all the questions and giving different options really appreciate him he deserves employee of the month 👍👍
We had a great experience shopping for a new sleeper sofa. Chris Rodriguez was extremely helpful and thoughtful when presenting all options. He was very considerate of what we were looking for. We left happy purchasing our future furniture!
Chris Rodriguez made our purchasing experience easy peasy.
Salesman was very helpful!
Chris was kind, helpful and informative without me feeling pressured or watched while I made my decision.
Armando was fantastic at helping us find the perfect furniture for our living room! Thank you for all of your support!
Chris has been awesome to work with! We love Ashley’s service, not too pushy but workable
christopher was very helpful, explained what the 5 year warranty was and how to go about it. he was the only one who asked if we needed help or assistance with anything, very polite young man.
Chris did excellent, got me approved and in and out the door, def recommend coming and talking to him for your needs.
Christopher at Richland was an amazing help for my many needs today.
Victor was FANTASTIC in helping me with my purchase of my new living room set! Had the best experience ever with a furniture store. Would suggest going into Ashley Home in Richland anytime. Helpful, friendly, knowledgeable and just the best customer service ever!
Had a great experience, Leonel was helpful and very knowledgeable!
Alex from the Richland wa was a great help with our furniture purchase today thank you again Alex
Salesperson was very knowledgable and helpful.
This place reminds me of a car dealership. They seem to have an 'up' system salesmen take turns greeting customers and the others sit around on furniture playing on their phones. We asked about a 4 poster bed and the salesman looked at us like we spoke Martian and said to look around. We did see a nice looking patio set but the gang was busy watching funny video on one of their phones so we just left.
Went into Ashley furniture, Chris greeted us and helped us the entire time. We ended up buying a bed set. I would highly recommend this furniture store and have Chris help you.
victor was great!
Austin was great!
Christopher was very friendly and helpful!! I couldn’t purchase the sofa I wanted online due to address issues and walked in store and was very straight forward to help me with my purchase thank you Christoper!!
Chris was a huge help! Very thankful for his assistance through the process of buying a new couch. What is typically a stressful process was easy due to his knowledge.
Leonel was amazing! Helped us find the perfect furniture for our home :) Definitely recommend working with him!
Looking forward to my new furniture!! Alejandro was very attentive and friendly
Alejandro was very patient with us and was willing to help us in any way to satisfy our needs!!
I had an amazing experience .Their customer service was outstanding, and they helped me find the product i was exactly looking for. Thanks to Victor and the Manager for their professional service.
Leonel Chacon did an excellent job
Walked in with a very small budget, met Christopher & He was able to exceed our expectations within less than 30 minutes and made the process very easy! Highly recommend him! And will be a repeat customer for sure!
It was my 1st experience at that store on Tapteal in Richland,Wa. Chris helped me make my decision a good one.. He’s very knowledgeable & friendly too.. I felt no pressure.. Thanks to everyone involved!
Victor and Mike were so friendly, professional and easy to work with! They helped me pick out a LOVELY outdoor set and explained everything I needed to know about delivery and what not! Great quality furniture too! Check out their show room!
It's frustrating that I have to wait so long to get the furniture I purchased. I bought them on April 21st but will not get them until June 14th. I did not find this out until the next day when I had to call to schedule the delivery and then was told it'll take 7 weeks to get it. Had I known this, I would never have purchased the furniture in the first place.
(Translated by Google) Very good treatment and helped me with the things I needed (Original) Muy buen trato y me ayudo con las cosas que necesitaba
Leonel was very helpful in our experience. He helped as soon as we walked in. Gave us our space with shopping and constantly made sure we were doing well. Good service. Will be back again to shop in the future.
Alejandro helped work with us and was great help!
We worked with Chris. He was very knowledgeable and was able to show us all the options in our price range
Great experience with victor. They explained everything and made sure we left happy with our purchase.
Victor and Mike were awesome and able to make my purchase go smoothly
Chris R. was great! With some quick legwork he was able to find exactly what I wanted.
Christopher was great. I would definitely recommend him to anyone looking to buy furniture. I would not hesitate to go see him at Ashley’s furniture.
Zaine was awesome
Second time buying through this store and it was just as great as the first time. I was able to get everything I needed for a reasonable price. Highly recommend!
Great team. Wouldn’t go anywhere else!!!
Mike was amazing in helping me find exactly what I was looking for. Personable and patient. Never pushy!! Definitely recommend visiting him the next time you’re shopping for furniture.
Chris helped us find the proper dresser, I recommend him.
I chose a sofa for myself and everyone loved it😄❤️
I came in looking for a certain item and Zaine helped me find it . He helped figure out what I needed to make the King bed frame work , box springs or bunkie board . Thanks Zaine for helping get what I needed . He also gave me info on beds that I might purchase later .
Thank you so much to Susana for helping us out with our daughters first bedroom set today! She was very nice and helpful with what we were looking for. We shopped around and got the best deal possible here!
Dalene - Was absolutely outstanding, she picked up on my vibe right away and found me the perfect dinning room set. She was polite, funny, kind and made it an easy and fabulous experience! 2 thumbs up!!
Leonel did so great helping. Easy and fast transaction!
Leonel was a great salesman! Not pushy and very helpful.
Great experience great customer service and amazing furniture with a great selection
Exelent service and very kind Susana was pur helper.
I went it after being let down completely from furniture row, my guy Chris and his team pulled through and got us hooked up with great amazing, quality, furniture. Please don’t make the mistake of looking anywhere else.
I recomend coming very good customer service. Chris helped us a lot recomend it 100%
Lee was very helpful and it was a great experience
Lovely saleswoman, had a great time, understood my space and style!!
We had a great experience in Ashley Furniture. Susana had amazing customer service and guided us throughout the whole process. She was transparent when it came to prices and quality.
Eva was a great help! Mike was also very helpful when answering our questions. Great experience overall!
The sales person Eva was very nice and helpful. Ask for her when shopping!
We were very pleased with Chris, as he was very helpful. We found exactly what we were looking for in a new mattress and adjustable frame.
Was in the store today and bought a chair. Alex helped me. He was very professional and caring. He took a lot of time with me till I found the chair I wanted. He is a very big asset to the company.
Ashley Home furniture, particularly Chris who was our sales associate, was fabulous! Every step of the process was easy, friendly and fabulous!
(Translated by Google) I received excellent service from Susana (Original) Recibí un excelente servicio de Susana
Eva was amazing. Thanks for all the help.
Thank for Chris rodriguez. He is so nice. We have very good experience.
Great service! Thank you!
Mike made furniture searching a great experience and is very helpful. He listened to what I wanted and had options ready to choose from.
(Translated by Google) Excellent service from the seller Chris Rodriguez from Ashley Furniture, a super kind person and gave us the best options and promotions for me, thank you and we will see you again! (Original) Excelente servicio por parte de el vendedor Chris Rodriguez de Ashley Furniture, una persona super amable y nos dio las mejores opciones y promociones para mi, gracias y nos veremos de nuevo !
Excellent, superb no words to explain how well we were taken care of. Excellent customer service Chris Rodríguez
Susana helped me with multiple pieces of furniture. She is very personable and an excellent sales person.
Nice furniture
Highly Recommend Susan , she’s the best at what she does
Chris was awesome, we left with a new couch!
Christopher was great!!! Helped us out so much and left with a great couch purchase!
Alejandro was amazing. Very knowledgeable, personable, and gave us lots of options.
Chris was super helpful. He showed us several loveseat options and made everything super easy and fun. We are very happy with Ashley furniture and would definitely recommend them to anyone with furniture needs
Susan she outstanding she know what she’s doing came in looking for a sectional she showed me a few options and found the perfect sectional! Come in ask for Susan she’s amazing highly recommend her ! 🙂
Great customer service all around. Appreciate all the help from Susana helping us make decisions without pressure of sales.
Super easy and friendly
Chris from Ashley gave me a great experience i was a little lost but Chris gave me easy directions and his attitude made the experience alot more comforting. Great store and Even better service from Chris. Thank you
I won’t be shopping at Ashley’s again. I will even pay more money to shop somewhere else. I set up a delivery date which was a month away, and the day of delivery i double checked and it was changed for ten days later. So without contacting me at all to even see if my household is available that day, they chose a random day. That is poor business and I will be taking my money elsewhere in the future. Also, when I called they said that the delivery department in charge of date changes frequently doesn’t contact the customer. What type of business does this to their customers EDIT: this business YET AGAIN rescheduled the delivery without informing me. Immediately called for a refund. DO NOT SHOP AT ASHLEY FURNITURE!!
The Ashley Store in Kennewick had a great selection of furniture that enabled us to make a decision to purchase exactly what we were looking. Our salesman was Victor and the sales manager was Mike; both individuals were very professional and easy to work with. This is a 5 Star business. Thank you.
1 star is too generous, but Google will not allow me to give 0 stars. I will and would NEVER shop here again, even if this was the last place to buy furniture on earth. I hesitate to call them a “business” because they are irresponsible with consumer money and no one cares about the situation THEY put me in. I purchased over $2700 worth of mattress (which I did receive) and a mattress cover that I never received in June 2023. I have called the store twice as of July and November, and then visited in person in December and I finally found out the pad was discontinued prior to being sold to me. Each time I called in and visited, I was LIED TO. They would say, “you need to contact USPS,” not even checking the order the first time I called. They realized it was discontinued the second time I called in. From then on, they would say “we’re working on it”, or “we will order you a new model and ship it to you asap”, then in December they said they would ship it to the store and call me to come pick it up. Well, it has been over 8 months that this MOCKERY of customer service has been going on and I am FED UP. I have not heard a peep from the store and I spoke face to face with the store Manager for the first time in December after calling in multiple times over 6 month months. I’m disputing the charge with my financial institution and never EVER shopping at Ashley Furniture again.
I had great service from Susanna and her manager, Mike and the ladies at the finance desk were awesome. Enjoyed my outing and love my furniture.!
Alejandro was very helpful 🙂
Went to purchase chair and tables for my family mo took me to the perfect table and was fast and efficient with great customer service
Susana was patient and kind with me and made sure I got the best deal.
Susana is amazing and deserves 60 stars. Helped match the online price and got us the table we wanted.
Susana was terrific and I appreciate her personality and willingness to help
Susana was so wonderful to work with. She was patient and fun while I picked out my furniture 🤩. I highly recommend her!
Great experience. The staff was well trained and very helpful.
Eva helped us out and got us exactly what we wanted! No hassle, all the info we needed! Made this big purchase easy and painless!! Thanks so much!!
Mo was amazing! Mike was pretty good too. :-)
We stopped by here for our first time and as soon as we stepped foot in Victor kindly greeted us at the entrance. If you want great customer service and a hassle free experience I recommend you come here! We made a purchase and will even be back tomorrow for more.
Susana was extremely helpful. She was professional and courteous. Her customer service was exceptional.
Susana, help my wife and I, and she was very helpful. Outstanding service, very special Lady, kind and joyful... glad making business with people like this...we're glad we found what we were looking for...The Castillo's
Stop by and see Victor. This was the best service, no pressure. Victor did a awesome job
Victor was very polite and knowledgeable
Alejandro was great. We enjoyed his service.
Great service wouldn't of bought with out Chris
Chris Rodriguez was really patient and answered all questions. Very knowledgeable about many products.
Excellent service. Friendly and very attentive to what I was looking for. Had a pleasant shopping experience with Susana
Amazing service. Great pricing and many affordable payment options. We were helped by Chris and he was very informative and insightful when we had questions. One thing I really enjoyed about working with Chris was that it was a conversational interaction, it felt like we were purchasing from a friend. Chris was present when we had questions or my husband just wanted to talk Seahawks but he didn’t follow us around like you would think intense commission sales people would be.
Mike ans MO made our experience with Ashley - Richland, a good one. All the way from selection to checkout we felt well treated. Now, let's see how the delivery process goes!
Susan did a wonderful job today, we were not sure what we wanted exactly and she got us pointed in the right direction and we left very happy and with exactly what we wanted.
Susana was very helpful! Will definitely be back for her services!
Christopher went above and beyond my expectations.
Victor was such an amazing help! He wasn't pushy or overstepping. He was able to answer all of our questions and explain everything clearly for us first time couch buyers! Would definitely recommend!
Our entire home is furnished with Ashley furniture and last night we added a couch, loveseat, coffee table and end tables. We love their furniture and service!
Leonel was great to work with, thanks again
Susana was very helpful and friendly, it was a pleasure to have her show us different options. Thank you!
Eva was a great help today. We walked in looking for a tv stand, found a design we liked but didn’t care for the color. She helped us find the right color that would match our other living room furniture and ordered it for us. She made it very easy
Eva helped me today it was great
Susana was amazing! Great service. Stayed after her shift and continued to work with us and guide us! Not pushing but very attentive
Leonel and Le really helped me get the couch 🛋️ of my dreams the Linden! I’m so grateful they let listened to me and helped me get exactly what I was looking for I’m so grateful I had a really excellent time shopping at Ashley’s highly recommend had a great experience! Thanks so much great customer service! 🛋️☀️🙌🤩
I had a great and quick experience today with Alejandro. He took me to exactly what I was looking for and was very polite. I will definitely be back!
Leonel was awesome!!!
Susana was great and very helpful in helping us find a couch that was a perfect fit for us! She listened to our likes and dislikes and showed us a couch that we didn’t even notice originally. She was very informative and knowledgeable! Ask for Susana!
Thank you Evelyn!
Eva helped us find the perfect recliner for my husband and I to share, we are very excited and our experience was quick, easy, and flawless.
Someone was ready to help me right away. I ordered two chairs and they will be delivered to my home. My only complaint would be is that they did not have swatches of the different fabrics that the chair came in. This store did not have the chair I wanted in stock but I had seen it in a Seattle store. I might have chosen a different fabric if they would have had samples.
Victor was a great help. Super helpful and communicated everything. Spoke Spanish and very friendly. Had a great experience!
Victor was very helpful and patient in helping us with our purchase. He was very welcoming. We will come back soon!
Great customer service by susana
Leonel is one of the best salesperson even if he’s a eagles fan would definitely recommend coming to see him
Susana was great and very helpful! Made the process quick and easy!
1st off it is Kim's account not Richard's. The follow thru AFTER the signing of the sale paper has been terrible. They kept changing delivery date and times only after I would call to see where my furniture was several times.We were told it was in the ware house and it would be delivered on 1/5 never received until 1/22/24 The office employee called me a liar and the manager acted as if she didn't hear it They love you until they make the sale then you no longer care if the rest is completed and delivered .Spoke to many employees even at corporate level and nothing was ever done about
Excellent service. Super helpful. Susana was amazing
Amazing service!! Just bought my bed set and mattress! Susana helped me out and recommend her for anything and everything! She was the best help!
Wonderful to deal with zero pressure and great attitude. Would recommend any day
The sales people were great and helped us find the right things when we didn’t even know what we wanted. Very appreciated!!!!
Leonel did an excellent job!!
Mark and Mo were very helpful with the purchase of our new dining table set! Very friendly and helpful associates!
Chris Rodriguez was the best salesmen ever!!
Mike is the greatest!!
Leonel did great at finding exactly what I was looking for. I highly recommend him
Great experience! Victor was a great help! 😊
Bought a gorgeous sectional today, Came in yesterday the financing wasn't quite what I wanted, but I want to give a big thanks to Chris for taking time to figure it out & making it happen!
April was very knowledgeable and extremely helpful with the info on adjustable beds...
This store was so clean and April was so knowledgeable and nice, I can't Believe how much I never knew about rugs! TY !
Leonel was so nice and helped us get what we wanted. He answered all our questions.
Very good costumer service
Dalene is amazing, very helpful and informative. She walked us through the entire process.
Dalene was helpful when we purchased our sectional. She made sure to give us all the incorrect information. The transaction and delivery set up date was a breeze.
Le was awesome!!! She was very kind, provided us the info we needed and simply let us be. Would seek her out to buy from her again. Thanks Ashley Furniture for having her on your staff!
Victor was fantastic and so helpful! Definitely ask for Victor when you go in!
Susana, assistance and expertise was exceptional, and helped meet our needs, and was able to assist in our new addition to our home. Thank you again
What a crock. I bought a dresser a year ago that continues to have mechanical problems with the drawers. The first year of the warranty Ashley sent folks out to fix the drawers, but now that we’re into the second year, the warranty will only cover the dresser if I spill something on it or set it on fire. Lesson learned, and I’m out 800 bucks.
We had such an amazing experience working with Susana who helped us make a comfortable living room for us. The attention to detail up to the pillows and the wall art, we highly recommend coming to see her she will treat you well and courteous. We will be coming back to her in the future.
Susana is a wonderful sales associate she took so much time to help me choose the right bedroom set.. I recommend if you go to Ashley’s ask for her she’s lovely and knows her stuff..
Great experience at Ashley’s today, Alejandro did a great job I couldn’t make up my mind between furniture, I spent an hour and a half looking at furniture never did I feel rushed or pressured. Alejandro pointed out different build features and availability, but never pressured one or the other. Solid experience 10/10
Very polite and helpful and delightful 👍🤗
I recently needed to purchase a new coffee table and some other items for my house. I was very happy with the service at the store Dalene was the person who helped me. She was quite willing to show me all of the tables in the store. I will be shopping there again.
Lie about things that are in stock just so u can buy them then when it comes to delivering it they keep pushing the date further. They gave us a date and a confirmation for or delivery date 2 times and never got it and then they call and say it isn’t in stock when the items we specifically picked we made sure to ask if it’s in stock and they said yes!!! Now they want to say it’s not . It’s been 3 weeks. Terrible
We have had the worst experience ever with this store. We ordered furniture from them the beginning of November and we were told it would it would be here 2 weeks ago. Our stuff is still not here and we were told it could be up to another 4 weeks. No one has a clear answer for me on why it’s taking so long and why we’re being told something different every time. I’m beyond frustrated. Adding to this: I received a call from an Ashley number telling me my order was in and ready to be picked up in store. We set up a date and I drove TWO hours to pick up my furniture only to get to the store and them tell me my furniture was not in and they’re not sure why I got a call saying it was. Worst experience I have ever had and we cancelled our order. Still haven’t heard anything regarding why I received a call when my order wasn’t actually in.
Well not sure where to start customer service is terrible was in store discussing what me and the woman wanted to do while the guy helping us sat there in store stairing at us not giving us any space then during the delivery of the king bed set the bed set was broken guys doing it didnt speak english and the women they called understood less and tried to blame me for it on every turn so when the new part arived today i decided i wont be dealing with them again and installing it on my own much to my suprise as i was taking it apart i started to realize screws are missing everywhere.... so at the very least if you decide to buy from here go into it knowing you should install it yourself and everythings terribly cheaply made thanks
Didn't buy anything, they were ready to help and very helpful
Susana was a great helper and very encouraging!! Welcomed us from the moment we came in. Love it!
Susana was very encouraging! Good service!
Good service. I was disappointed that on Black Friday they didn't have any of the door busters or sales that the national chain advertised but that is their right. Most of the furniture arrived on time, one piece was back ordered and I wasn't notified until the day before it was suppose to arrive. When I received the pieces only one stool sat evenly with all four legs on the floor correctly which was disappointing for it being an $80 stool.
My husband and I went into Ashley furniture store on 11/25/23 to purchase a fireplace and a couch set. We ended up finding what we needed and purchased both items. We paid 1,285.77 debit card and the rest on an Ashley furniture card. Originally I tried to pay cash and the rest on store credit card but the store manager Mike who helped my husband and I asked us to drive to the bank and deposit the cash we tried to use and pay with my debit card in case we had to return the purchase that it would take less days to process the return. We got our couches delivered and the fire place insert our stand was to be delivered on a later date. It never arrived and it got rescheduled two more times. I called Ashley furniture store and ask for a refund so I can go buy a fire place at a different store that could have one in stock because I had originally planned to buy a fireplace for my husband who is going thru chemotherapy and he is always cold and I figured this would help him stay warm. But Ashley refused to give me my money back.Now I’m left without a fireplace, no money to purchase a new one. I called the store multiple times I spoke to Mike (he never returned my call) I spoke to Lei another store manager and she also could not help me all she could do is refund the fireplace on my synchrony card but not debit. All they could say was sorry that they made a mistake but they could not help me.
We purchased approximately $12,000 worth of furniture from Ashley furniture. We purchased all of the extended warranties and were assured if there were any issues with our purchases we would even quality for full replacements. The furniture was very overpriced - but we wanted security that someone would take care of future issues vs. saving money. Initially they ordered the wrong furniture, so there were delays in re-ordering the correct furniture. No big deal, mistakes happen. Leter on, eventually one of the power recliners broke down (after about 2 years). When we contacted the warranty company, they didn't have any warranty information for over half of the furniture we purchased. The Ashley Furniture sales associates mis-entered the warranty information for floor rugs (we didn't purchase any rugs). When we went down to Ashley furniture to ask for their help in sorting the issue out, they said we would have to call the 1-800 warranty center and work it out on our own. They said yes it was Ashley furniture's fault, but that the sales associate that mis-entered everything doesn't work there any more. Also, the furniture leather is extremely poor quality. All of the coloring is coming off of the leather (again after 2-3 years of use). Not something to be expected from two recliners and a couch and a few other pieces of furniture costing $10,000's of dollars. Long story short, do not take your business to Ashley furniture. Their high prices do not come with any customer service. Their quality is the same import garbage as any other volume furniture store. Go to a cheaper store - you won't be missing out on anything, and maybe you can avoid the hassle of non-existent pre-sales and after-sales customer service.
Susana is amazing! She was very patient with me and very knowledgeable about materials and designs. She helped me visualize my items in my home and made me feel so good about my purchase. Thank you so much!!
Chris and Mike were great—asked us what we were looking for and answered any questions we had while giving us space and time to look and research. We went back into the store later on and asked more questions before finalizing what we wanted. Great experience, great checkout, lovely selections of furniture and very competitive pricing as far as the other stores around go.
Wow. W-O-W! I do not recommend doing business with Ashley Home Furniture. I ordered a bed, nightstand, dresser, dining room table and two dining room chairs from their Kennewick store on Nov. 11. Almost $1500. I confirmed with them, at the time, that they would deliver and assemble the furniture on Black Friday, Nov. 24. I was assured that it would be delivered on that day, since they only deliver to Walla Walla on Fridays. On Tuesday of that week, I receive a text asking me to reply "YES" to lock in the delivery. I did so immediately. Response indicated that delivery was locked in and it was too late to change. On Friday morning, at 7 a.m. … nothing. 8 a.m. … nothing. Finally, at 9 a.m., I called its delivery service and was told that delivery had been rescheduled for the following Friday, Dec. 1. The table was holding things up. I asked to speak to a supervisor and, after being placed on hold for less than a minute, was disconnected. Tried calling the store. Not open yet. Called the CSR line back, went through the spiel again and asked to speak to a supervisor. 23 minutes of being on hold later, a supervisor answered. All she would basically say to me was that the fine print of my receipt indicated that delivery could be rescheduled for any reason by the company. I indicated that I had Nov. 24 off, but did not have Dec. 1 off and that this would cost me vacation time. Not her problem. I mentioned that Ashley had, in no way, attempted to contact me to let me know that the delivery had been rescheduled. Nothing. I mentioned that I had a business meeting on Dec. 1 and asked if the delivery could be scheduled for the afternoon. No. She had no control over the delivery time and I would not find out the four hour window until a text the day before. And then she said, "Well, if you must attend this meeting and cannot accommodate the delivery, you will have to reschedule." And that's when I came unglued. I literally said, "Ohhhhh, you did not just say that to me." And then I went off. And hung up. Got an email the Monday before Dec. 1 confirming delivery. OK, took the day off. On Tuesday before Dec. 1, I got a short call to tell me that the delivery was rescheduled to Dec. 8. Rails for the bed wouldn't be delivered in time. No appeal, no one to speak to. Done deal. Day off repealed. Today, Dec. 4, I received a voice mail telling me that my delivery has now been rescheduled to Dec. 15 "due to inclement weather and a couple of back-orders on a couple of your items." I've been sleeping on a camping cot since Nov. 22. I've been eating over the sink or at my coffee table. I am so done with this company. I don't know whether it is fraudulent, incompetent or both. So, again, I would strongly recommend doing business with some — ANY — other company than Ashley Furniture.
Wow. W-O-W!I do not recommend doing business with Ashley Home Furniture.I ordered a bed, nightstand, dresser, dining room table and two dining room chairs from their Kennewick store on Nov. 11. Almost $1500. I confirmed with them, at the time, that they would deliver and assemble the furniture on Black Friday, Nov. 24. I was assured that it would be delivered on that day, since they only deliver to Walla Walla on Fridays.On Tuesday of that week, I receive a text asking me to reply "YES" to lock in the delivery. I did so immediately. Response indicated that delivery was locked in and it was too late to change.On Friday morning, at 7 a.m. ... nothing. 8 a.m. ... nothing. Finally, at 9 a.m., I called its delivery service and was told that delivery had been rescheduled for the following Friday, Dec. 1. The table was holding things up. I asked to speak to a supervisor and, after being placed on hold for less than a minute, was disconnected.Tried calling the store. Not open yet. Called the CSR line back, went through the spiel again and asked to speak to a supervisor. 23 minutes of being on hold later, a supervisor answered. All she would basically say to me was that the fine print of my receipt indicated that delivery could be rescheduled for any reason by the company.I indicated that I had Nov. 24 off, but did not have Dec. 1 off and that this would cost me vacation time. Not her problem. I mentioned that Ashley had, in no way, attempted to contact me to let me know that the delivery had been rescheduled. Nothing. I mentioned that I had a business meeting on Dec. 1 and asked if the delivery could be scheduled for the afternoon. No. She had no control over the delivery time and I would not find out the four hour window until a text the day before.And then she said, "Well, if you must attend this meeting and cannot accommodate the delivery, you will have to reschedule."And that's when I came unglued. I literally said, "Ohhhhh, you did not just say that to me." And then I went off. And hung up.Got an email the Monday before Dec. 1 confirming delivery. OK, took the day off. On Tuesday before Dec. 1, I got a short call to tell me that the delivery was rescheduled to Dec. 8. Rails for the bed wouldn't be delivered in time. No appeal, no one to speak to. Done deal. Day off repealed.Today, Dec. 4, I received a voice mail telling me that my delivery has now been rescheduled to Dec. 15 "due to inclement weather and a couple of back-orders on a couple of your items."I've been sleeping on a camping cot since Nov. 22. I've been eating over the sink or at my coffee table. I am so done with this company.So, again, I would strongly recommend doing business with some -- ANY -- other company than Ashley Furniture.
Susana Arguello was very helpful and made sure we had the best experience and consultant we could ever hope for.
Thanks to Susana because of her I had a great experience at Ashley’s and bought myself a whole new set! Great experience and great service!
Wanted to come on and say how impressed my husband and I were with our experience with Mo. Right away he was so helpful and eager to help. We went to other furniture stores in the area and were barely acknowledged by the staff. Mo made our experience so easy and smooth! Would definitely recommend him to anyone looking to buy!
The local Ashley Furniture store has amazing people who work really hard to help you! They are polite, responsive, and try to find solutions for you. However, I am not impressed by Corporate Ashley or the delivery company they contract out to in Washington. Over the course of a few months we struggled with delivery teams cussing and avoiding speaking to us, and even rating themselves and forging our signatures in front of us(it didn't seem safe to disagree with them when they were already upset). Our local store immediately contacted the delivery company and reported the incident. Yet the next time they came, it was the same delivery personnel and we received the same treatment, but this time they broke the furniture(they checked it, watched the recliner tip sideways and quickly put it down telling us it all looked good to go). Corporate wasn't much better than the delivery service. When there was a misunderstanding (between corporate and local team) about what the original couch was capable of doing, we were called by corporate instead of them allowing our local store to handle it. It took long conversations for them to believe what was going on. Their solution didn't fit our needs but our concerns weren't heard by corporate. Only when we spoke to our wonderful local store, was the solution resolved to meet our personal needs. It was frustrating 3 months but when all was said and done, our local store was so kind and understanding, and processed a full refund. I had to call corporate twice to get the down payment refunded after the store had already put through the approval. It was a frustrating experience for us as well as the local team. Local store 5 stars! Corporate and Delivery Company 1 Star.
Mo was super helpful on our purchase. He went up and beyond to get as the best deal. If you are looking for a good experience and good deals on furniture don't hesitate to come to Ashley Furniture in West Richland.
Zaine was wonderfully helpful.
Very friendly and helpful staff. Delivery and set up seems a bit excessive.
Excellent service by MO. .
It's a nice place but my experience at the entrance was unwelcomed. I was stared at while entering the front door, like I was going to Robbe the store. Both time I entered the door I was greeted with a frown . I felt unwelcomed by the front door representatives but didn't stop me from purchasing some furnitures worth over a few thousand dollars.
Very helpful. Reasonable prices and good selection!
Susana was great! Very helpful in assisting us with our new living room set!
Mark was amazing and so great to work with. He made furniture shopping easy and fun. He went above and beyond to make sure my husband and I got exactly what we wanted for our new place!
Great experience and super helpful. Susana was absolutely great!
Mo was very professional and enjoyable to work with. The store was clean and had plenty of stock to choose from.
Christopher was great. Low pressure and helpful. Second time we have purchased file him!
Great service!!!!&
I’m very impressed with Ashlie’s Furniture! Susana Arguello was very patient and very knowledgeable. She helped us to make the right choice in the furniture we bought.
Ashley Furniture continues to be our Go-To place for quality furniture at a great price. Susana and Mike both know their products and they represent the company and customers well!
Christopher was great!
I came in today and bought a matress box spring and a new bed frame. Manager is wonderful. She's friendly and makes you feel like she's been your friend forever. There was so many friendly workers today it was a fun environment.
Had a great buying experience with Alejandro, very professional, knowledgeable,and helpful.
Very friendly and professional staff, thanks Mark and Mike for helping us to get the furniture we wanted. Keep up the good work.
I came in looking for furniture and Mo got me set up with a good deal I'd recommend talking to Mo he'd definitely help you out
Mo was super helpful in our search for a dining room table. He had a lot of insight, humor, and was able to work with our vision!
Excellent service in-store, delivering, and setting up the furniture. Special thanks to Mike and Lionel at the store for all the help!!! Furniture quality and collection was great. Highly recommended!!!
Awesome help by victor!!
I had an amazing experience here! I’ve been to quite a few furniture stores but none of them can amount to ur great customer service I was helped by zane and he was awesome new exactly what I needed!
Zaine called and made sure our delivery was smooth! Top notch customer service!!!
Bought a bed frame here a few weeks ago, Zaine had excellent customer service and called me and my husband to see how delivery went, he was very nice and professional! Will definitely be shopping here again!
I have an absolutely wonderful experience with Zane even though you didn't carry what I was looking for Zane was able to help me select a few pieces that would go excellent in my new apartment. I look forward to shopping more with Ashley furniture with Zane as the salesman by my side. He not only has an expansive knowledge of furniture but also pieces and colors that would match well with my aesthetic.
I came in to look at some furniture for my new home and Zane was able to help me find items that fit my decor! Great service will be coming back!
I've been looking for furniture as I'm wanting to move into an apartment but l've been having a really hard time finding what I want within my price range, when I went to Ashley, Zaine was super helpful and I was able to find what I was looking for.
i came in to look at furniture and Zaine helped me out he was very helpful! and professional. definitely will be coming in more often!
i came in to look for some new furniture for my new apartment and zane was very helpful and knowledgeable in helping me look for the designs i was interested in, i will most definitely be coming back again soon!
We have visited Ashley Furniture many times and Alejandro Valle has been an amazing help to us with our purchases. He’s also a very kind person with a great attitude and always has a smile on his face. In our opinion he’s the best worker.
Alex Valle is awesome! Anyone intrested in purchasing furniture, ask for him he will help you with great customer service. Highly recommend him!
Great place to buy furniture my salesman was Alejandro he did a great job helping me what I needed I highly recommend him .
Alejandro was super helpful! We relocated from another state, so we needed lots of furniture for our new house. Alejandro was super knowledgeable and took the time to make sure we were completely satisfied with our purchases. Will definitely be returning in the future!
Alejandro was great
Very professional friendly staff, thank you Mark for your help. Also Mike the floor manager was so welcoming and super friendly.
Leonel did a excellent job not pushy at all would definitely recommend coming to see him for your furniture needs..Go Eagles!
Great customer service. Thank you Rayden.
It was amazing awesome help
Christopher was very helpful and perfect to work with. Will definitely do business with him again.
This was probably the worst furniture experience we’ve had. We bought an L shaped desk, expecting it to be shipped. They decided to give us the floor model, which is all fine, however they required us to move the desk to the car. When we got to the car, it was too big and didn’t fit. We then had to take the desk apart (in which it was mildly damaged by the worker). We like the desk, but the transfer was very poor, we were definitely expecting better customer service.
Susanna is amazing, she dud a great job. Very knowledgeable
Zaine was great and easy to work with.
I've bought several pieces of furniture from this store although this time they didn't have exactly what I was looking for. However, the salesman was extremely helpful in answering all my questions.
The manager, I think her name was April. Was extreme scatterbrained and ignored customers to openly flirt with males sales staff. She actively ignored her trainees when they had questions and was unable to help or even, for that matter, seem competent to run any store, much less one of that size. I will consider changing this review to a positive one if that lazy manager is fired. Please feel free to reach out if you have any questions.
My sales agent agent Mo is Very professional and helpful.
Wonderful experience!! We drove over an hour to purchase new living room furniture. Zaine met us at the door and never left our side. He was very knowledgeable and extremely helpful. He had the upmost patience with my family while walking us through and showing us every available sectional that came in gray. Mind you this was at least an hour of his time... Zaine and his boss, Mike, helped us seal the deal and purchase a beautiful new sectional. Thank you so so much Zaine for putting up with my never ending questions and our shenanigans. Oh and Happy Birthday to Mike (9/13)! Our new furniture will be delivered on my birthday and I’m so excited! Zaine is great addition to your Ashley Furniture Team! Thanks again to you both!!!!!!!
Horrible customer service by phone. They change my delivery date without consent, wasted my time.
Cool!!
Mo was extremely patient, and helpful.
Very good experience, our salesman was very helpful and knowledgeable. Helped find what we were looking for.
The team at Ashley’s furniture is amazing! Took care of us and answered all our questions! Thank you!!
Mo. Was wonderful!! Awesome sales person
Mo did was awesome helping my girlfriend and I out. We were looking for a bed frame and a dresser and walked out with great products. Mo is knowledgeable on many of the products in the store. If he did not know the answer, he would find out for us. Thank you again, Mo!
Excellent service, really enjoyed working with Suzanne. Helpful and knowledgeable, thank you.
Quick and easy to find a couch with Mo
Zaine was knowledgeable, helpful, and polite. Ashley Store had many options to choose from that I liked. Overall, a great buying experience! We definitely will beback for the ultimate gaming chair!
Mike and Mo are the bomb dot com! All that and a bag of chips! Seriously though so helpful and very kind, was a pleasure working with them. ♥️♥️♥️
Victor helped me out. Super cool dude. Helped me get my first couch
DO NOT PURCHASE FROM THIS COMPANY Purchased a sectional from this store with extended warranty. Our frame broke on the sectional so we called the store to figure out how to file a claim. The company that manages the warranty sucks, and treated my wife like crap hung up on her, she wasn’t rude, when she tried to follow up on a claim, after being told they would call us. After the delay due to the warranty company they told us we didn’t report it soon enough. We did they just wanted a way out. The store went to upper management but nobody was willing to do anything about it. Don’t waste you money on warranties it’s crap. Also main reason we went with this store was the warranty and was given to us in a smooth sales pitch… it’s a lie.
Customer Service by Victor was excellent!
DO NOT PURCHASE FROM THIS COMPANYPurchased a sectional from this store with extended warranty. Our frame broke on the sectional so we called the store to figure out how to file a claim. The company that manages the warranty sucks, and treated my wife like crap hung up on her, she wasn't rude, when she tried to follow up on a claim, after being told they would call us. After the delay due to the warranty company they told us we didn't report it soon enough. We did they just wanted a way out. The store went to upper management but nobody was willing to do anything about it. Don't waste you money on warranties it's crap. Also main reason we went with this store was the warranty and was given to us in a smooth sales pitch... it's a lie.
This is a place to avoid at all costs. The amount of frustration, delays, excuses and inconvenience is not worth whatever you’re looking for. Three different delivery date changes after speaking with managers, customer service agents and the salesman that sold the items they still would not tell me my delivery date Or provide me with a tracking number. They’ve given me multiple dates the items we’re supposed to arrive only for nothing to arrive, wasting my time and interfering with more important things to do. No one that works there can provide you with an adequate answer and you basically get passed along from person to person ending with no more information than you started with. MOR furniture for less right next door provided a much better shopping experience, they were professional, knowledgeable, polite and the order actually came earlier than expected. I had absolutely Zero issues receiving the merchandise I paid for and left feeling like I scored a good purchase. Do yourself a favor and go somewhere that values your time, money and won’t put you through unnecessary hoops and headaches in exchange for your hard earned money. I would give them a negative 5 stars if it were possible. Avoid this place and don’t make the same mistake I did by shopping there.
Zaine was very helpful and easy going. Very knowledgeable and friendly!
The staff was great to work with, they were very helpful and took the time to answer all our questions. We are very pleased with our purchases, the sales lady and manager went above and beyond to make sure we were well taking care of. We will definitely return.
Zaine is better then mike
We went and Susana was the best helping us to find the right sofa 💕 Thanks Susana for your service!
Susana was an excellent sales woman and helped me very much finding what I needed. Thank you and I will be back!
Susana was a great help showing me mattresses and bed frame and explained to me the importance of a good mattress
Mo was quick and efficient made furniture shopping less stressful.
Christopher was so helpful and the best sales person I have ever had the pleasure of working with. I definitely recommend that you go to Ashley Furniture and ask for Christopher!
Great service, Alejandro is the best! He helps you get what you need and asks the questions you need.
Store is nice and has friendly staff. We got the best deal for our sofa.
Awesome
Christopher helped us so much! He tried really hard to make us happy and was very friendly. We probably wouldn’t have bought the bedroom set we bought and the mattress without him.
We went to Ashley to purchase a mattress and Tim Ketzenberg was a huge help, he made the buying process a breeze and answered all our questions, would definitely purchase again.
Nice greeting as we entered. One gentleman tried to push a sale. That's his job, I guess. I nearly walked out. But just walked away from him. Then the greeting guy just checked on us occasionally. Worth shopping there to see what things are available these days.
Zane showed integrity and was very helpful. Bought a purple mattress, base, and mattress protector.
Susana was the best! Amazing service and wonderfully kind. We came in for a king size bed & had one scheduled for delivery the following Saturday. Will definitely be coming back to Ashley for our next furniture item & seeing Susana again!
wonderful experience! Victor was very helpful, very attentive, super kind, very good guy. definitely recommend coming to ashley’s and asking for víctor!
Leonel from Kennewick did great!
Zane is da coolest.
Updated review: Ashley Store corrected the charge as originally agreed. Problem was a human error on their part due to the way their software works. Would have been 5 stars if I hadn't had to drive back there to get it fixed. Store is clean and personnel are friendly. The floor staff are good to give options when you explain what you are looking for and they aren't pushy at all - pleasant to work with.
Good service here with leonel ! Helped us with our furniture and bed stuff, very honest and upfront.
Christopher did an amazing job helping my family with our furniture needs. Bedroom sets and couches I highly recommend Christopher if you are in need of furnishing your home. Thankyou Chris for making our experience here at Ashley's store wonderful.
Zaine was very helpful & very respectful of what we wanted. He wasn’t pressuring at all & let us take our time. Thank you zaine!
Shout out Zaine for the help
Came just to do some window shopping but with the help of Mo I got the BEST deal and a super comfy sectional. He is super nice and very helpful! Loved my experience here. ( thanks to Nikki for the help too!)
Zane was great, was very patient as we took our time looking around decided what to get. Made sure he showed us all the best deals!
Christopher was very efficient at his job and was able to help us find couches and get us out the door quick(important when you have a fussy toddler). Thanks Christopher!
Tim was very helpful, the manager and him came up with a solution that fit our need perfectly and I got a stool.
Zane was very helpful knowledgeable when helping me pick out a couch.
Leonel was the best sales person I’ve ever had!! Love his energetic vibe most welcoming staff. Helped me find the perfect pieces to my new home. Definitely will come here for more furniture.
Although he’s an eagles fan 👎🏼 he was very informative and helpful and gave us a mean breakdance show.
Leonel was great! He was very helpful and personable.
Store employees were helpful and took their time answering our questions. We will definitely be back.
Very helpful, left with more than expected. They exceeded my expectations. Will dedicatedly come back again.
Tim was fantastic make the experience very smooth and easy.
Christopher is certainly the man you want to see at this location, he makes the experience nice,simple and fast, wich coming from someone who does not like to shop,it was perfect, as long as Christopher is still there I will continue to refurbish my home through him
Everyone here was very helpful and patient with me when I was selecting my new couch. I wasn't sure what I wanted but Timothy made great suggestions and I am very happy with the couch we selected.
Leonel was extremely helpful with everything!
Leonel is the Superman if salesman come get your furniture from him
Christopher and Le gave excellent customer service right before close and now I'm walking out with a beautiful new recliner. Thank you Christopher and Le!
We had a wonderful experience at Ashley. The manager exceeded our expectations and was able to offer a good price and a time frame that was reasonable. The competition couldn't compete on this deal. Thanks!
Professional and courteous service by Alejandro Valle. He was knowledgeable about the furniture and listened to what we wanted in our dining room.
Le and Susana were awesome! Very pleasant experience shopping and purchasing new furniture, thanks again you two!
Leonel did a great job helping us today!
Tim was wonderful in helping us decide on our next piece of furniture. Low pressure, ease of transaction, informative and supportive service will bring us back again in the future.
This is our second time with Christopher, and he was amazing. We were looking for a new bedroom set, and when we describe what we wanted - dark cherry wood sleigh, he knew instantly which set fit all those qualities, and he helped us to see parts and size fit which would work best for the room restrictions too. He was kind and helpful
Christopher took care of us really well. Got us a nice deal with a bed set and sofa set. Give this guy a raise!
This store was great to us, Tim was our salesman. He was very educated on the products he was selling to us. We bought a new bedroom set and mattress. Tim was very personable and easy to work with, highly recommend!
The deal we got was very cost effective. Miss Le helped us a lot. She made a good deal for sofa, beds and tables.
April, Nikki and Le are the dream team. They are the Ashley’s Angels! I am so impressed. Great service and very professional.🌺🌺🌺
Great experience Chris was patient and friendly would recommend
Leonel Chacon was amazing and very helpful!
Very good service and deal! Great experience with Christopher, highly recommend
Great experience!
Victor and Mike were amazing to work with! They helped us get the best deal and made us feel comfortable and confident about our overall purchase.Will definitely be coming here again !
I went into the store to find a couch and Susana was extremely helpful in showing me around and helping me pick out a couch!
Hey Mikeyboi: the only thing I can say to you is is when somebody says they'll let you know if they have questions and or to leave them alone you should probably listen. The only thing I needed from you today was to sit down shut up and not talk to me while I was looking over things. Found something I liked in the first thing you did the moment I touched anything about it was jump on me and try and shove all your information down my throat. I can read. I can also read the room, can you? Good luck getting that commission tonight with your condescending attitude.... Good news is furniture Row knows how to sit down shut up and wait for questions appropriately.
Good experience. Allowed us to consider several different love seats and chair combinations. No pressure to buy. Provided veteran discount.
Me and my family just Purchased a couch set we had very kind sell associates mike and Lionel will definitely come back for future purchases.
Customer service was amazing!
Don’t buy from Ashley’s furniture if you do it’s a big mistake even when you purchase the extended warranty good luck on receiving your money back!! They are the worst company to deal with!
Le helped us find the living room set that worked the best for us. She was so patient and helpful! Mike did a great job partnering with us and finding us the best price. We are very happy customers and will shop here again!
Great customer service. Haven’t gotten the furniture yet but in the past I’ve been happy with my purchases from them
The quality of the furniture has sharply decreased while the price has risen just as sharply. The biggest problem with this is that they sell a 3rd party warranty that you will very likely need and will not be of any value. We have been trying for almost a year to use the warranty that cost nearly an extra 1000 dollars with no success. Once we finally were able to convince them that we purchased furniture, which took considerable effort, the company then began canceling claims unilaterally and promising contacts with repair companies that have yet to happen. Steer clear of this place if overspending on furniture that doesn't last a year doesn't sound like fun.
Salesman was friendly and able to show us just what we were interested in.
This is my go to furniture store! I tend to always find what I’m looking for here. Great variety of quality items! The staff is also very friendly, personable, knowledgeable, and professional. The most recent time I purchased an item, the sales rep that helped me (Trevor) was exceptional.
Chacon was great and helped us with are selection.
We were looking for 3 bedframes as we had sold our other ones to upgrade. The staff was super friendly and responsive to all our questions. We seen 3 we really like and we're able to get it within our budget. Thank you
Fantastic customer service!! They will take care of you! 10/10 recommend stopping in and working with the people that work here!
Awesome customer service!!
I have purchased two different items from here. The staff who helped me during both experiences were fantastic and easy to work with. The store manager is very friendly and a pleasure to do business with. My only gripe is that the way that the company processes orders can lead to significant delivery delays. Though that is a problem with the company and not at all the staff of this Ashley furniture store. I will likely be purchasing more furniture here in the future.
Friendly and knowledgeable staff that had great, no-pressure customer service (thanks for the help, Raiden!). The store had a wide selection of furniture, and we found a well priced 3-piece couch set that we're excited to get into our home. Hoping now that the delivery process goes as smoothly as the purchasing experience. Update: Our couch set was delivered on-time (within a week) and assembled quickly. There was plenty of prior coordination to ensure we were home and ready for the delivery. Great overall experience with Ashley Furniture in Richland, WA!
The service there was great. Christopher went out of his way to help locate any pieces needed and try and help match colors.
So pleased with overall customer service. As soon as we walked in Victor welcomed us, he was very helpful answering our million questions. Thank you Víctor! We had a chance to close deal along with Lea-the manager she went the extra mile to work with us, gave us the best deal and was very supportive. Loved how they had the Hawaiian theme that day we went so the ambiance was relaxing (just needed my coconut drink). My husband and I left super happy with our purchase. Looking forward on coming back! Thank you Ashley Team
When you come to Ashley furniture ask for Valary she is the most down to earth incredible person to work with. I got exactly what I needed and left there happy. What I appreciated the most is I didn’t feel pressured to buy anything. She listened to what my budget was, what I wanted and found me the perfect thing! The deals they currently have are incredible and the quality of products they have are worth every penny.
Chris did an awesome job helping me find the exact product I was looking for
Really good customer service. Tim was very helpful and friendly.
Chris was helpful and straight to the point. Great first time visit.
Chris was very helpful, professional and proficient. We had a great experience
Leonel did a excellent job best sales person in Tri cities come see him for your furniture needs
Valary was friendly and helpful! Fun to chat and deal with!
Associate was professional and over all knowledge on products made my experience effective and easy.
Mike and Giovanni were great to work with. I found furniture I didn't even know I wanted.
Chris did an outstanding job in assisting me today for my new apartment. I walked out with a bed frame, mattress, dresser, couch, and kitchen dining table. He was very helpful and has great customer service!!! 10/10!!!
Love shopping here, amazing customer service, super star RSA, Valary and high-quality furniture. This is my favorite place to shop, keeps me coming back!!
Very pleasant experience when purchasing my loveseat recliner. I would recommend them completely.
Was there for some bunk beds. They only had two sets. Very disappointing...
We had look up on line what we wanted. Sales men was very helpful on getting are order put together. And explained the warranty .Thanks
Amazing customer service! I came in with inspiration photos and the sales associate was able to help me choose items that were beautiful and within my budget!
Beautiful furniture and showroom. Nice and helpful staff that wasn't pushy.
Very expensive, and when did they start selling tables and chairs separately? Yikes
Great place to hunt for treasures and home decor in the clearance section. The staff is super friendly and makes you feel welcome every-time. Highly recommended.
Great customer service!
Manager and asst manager were very knowledgeable and friendly
At first Leonel was very knowledgeable and I felt secure when it came to my purchase. And then everything changed, Store Manager Lei advised I would receive discounts on mattresses (because they were on sale) The discounts were not applied. I asked Leonel several times and he stated everything was applied. After looking over the invoice, I was not receiving discounts, and I was being charged $229 for delivery, when I was advised $129. He continued to be pushy and wanted me to sign the lease to purchase, I didn’t feel comfortable and advised I was going to think about it. As I was leaving, Lei approached me and asked how it went I advised her of everything. She went and corrected the amounts. And then when she went to process my order she couldn’t because my application was already process for credit, so denied the second time around. She advised she would follow up with me since I was already there for 2 hours and it was getting late. It’s been 2 days and still no response. I just moved back here and my children need a bed , very frustrating!!!
Went o local ashley website and ordered Theo table set. SET WAS DELIVERED AND DAMAGED. Was told by local store they can not help with online purchases. Called and chatted with online rep and they told me I have to donate the item send them slip and only then would they send replacement. I was told I could return to local store and they refused to accept it. They would not give me refund period. After going back and forth with these people I asked if I keep it and fix it will they give me a discount. They offered 10% discount for broken coffee table that can not be used! Horrible customer service and ability to make things right. I was patient and tried several avenues to return, refund, or replace the item with no avail. I will never do business with this company again, period!
Quick friendly service with quick delivery time!
Le was super helpful
Le was the best! I was probably in and out in less than 30 minutes. I told her what I was thinking, and she took me to a beautiful modern couch set that was perfect for me.
Excellent service. Chris was very helpful. And we picked out the absolute perfect mattress in only a short period of time .
Jovanny R. Did a great job! Easiest couch shopping experience. Low pressure and friendly environment, we’ll be back!
we got our sofa set and 1 recliner broke within 30 days. Horrible customer service for repair. Got the run around for 7 months they claimed waiting on part then they don't cover it. That we broke it.
Leonel was great super friendly! Go Eagles!!
Great staff, service, and prices
Jovanny was an absolute great help! He was very knowledgeable and super friendly. Thank you so much for helping us pick a great sofa set! I will be back!
Lionel & Mike were amazing! They helped me find a whole living room set at an amazing price. These guys deserve a raise!!
Great service!
Ask for Lei, she was awesome and very helpful.
We ordered a couch with an autumn and a recliner rocker, the couch showed up with no autumn and we still can't get it and it's been over a month. The glider rocker delivery is still unknownwhen so we had to cancel it and their customer service is ridiculous. I would not recommend going to them if you would like your furniture in a timely manner.
The level of incompetency across all levels of this company is truly astounding. Ordered a sectional sofa in the store mid-November, which we thought would be plenty of time to have a new sofa before Christmas. The saleslady said the parts were in stock for the configuration we wanted, so we went ahead and ordered it and set a delivery date. Easy peasey. Oh, but wait! The week before the delivery date, we were contacted multiple times to see if we wanted an earlier delivery date since the parts were supposedly in. We couldn't make that work, so we went ahead with the original delivery date. No big deal. On the day of the delivery, the local company shows up with the furniture and I tell them where the best place to park for access to load in (which is a whole other story in and of itself). They get parked, open the truck, and start going over what they're supposed to deliver. Only then did they inform us that it was only a PARTIAL delivery and that we were missing a piece. I immediately called customer service and tried to figure out what was going on. We refused delivery and started what would turn out to be a deep dive of the absolute lack of common sense and communication within this company. After getting transferred a few times (which we expected), we were told that all 3 pieces of the sectional should have been on the local delivery truck, but no one could confirm until the truck arrived back at the warehouse. We were told to call back the next day since the truck should be checked back in by then. So we did, and were told the same exact thing; the truck hasn't been checked in and no one knows where the sofa is. At this point we're a little frustrated and start to call everyone we can. FOR 5 DAYS, we were met with the same answer: "we won't know anything until the truck checks back in, I have an email out to the warehouse. I will personally follow up with you" (which they won't). When we asked why they couldn't just call the warehouse, it turns out absolutely NOBODY (even at the corporate level) has the phone number to this magical warehouse. Now, we're downright pissed. We get on the phone and start calling the numbers again and demanding supervisors. After several hours of hold music, it turns out that the missing piece is out of stock and won't be available for another month, but that they will continue to try to figure out what happened. About an hour later, they magically find the "backordered" piece, but they can't deliver it for another week. Shortly after all this, we go to the store and try to figure out a solution with their alleged "sales manager". This guy was extremely difficult to reason with and barely attempted to come up with a solution; the most he did was spend 5 minutes on the phone and say there's nothing he can do. We demanded a refund and cancelled the sale. Save yourself the time, stress, and false hope. Shop somewhere local that still believes in customer service.
The level of incompetency across all levels of this company is truly astounding.Ordered a sectional sofa in the store mid-November, which we thought would be plenty of time to have a new sofa before Christmas. The saleslady said the parts were in stock for the configuration we wanted, so we went ahead and ordered it and set a delivery date. Easy peasey. Oh, but wait!The week before the delivery date, we were contacted multiple times to see if we wanted an earlier delivery date since the parts were supposedly in. We couldn't make that work, so we went ahead with the original delivery date. No big deal.On the day of the delivery, the local company shows up with the furniture and I tell them where the best place to park for access to load in (which is a whole other story in and of itself). They get parked, open the truck, and start going over what they're supposed to deliver. Only then did they inform us that it was only a PARTIAL delivery and that we were missing a piece. I immediately called customer service and tried to figure out what was going on. We refused delivery and started what would turn out to be a deep dive of the absolute lack of common sense and communication within this company.After getting transferred a few times (which we expected), we were told that all 3 pieces of the sectional should have been on the local delivery truck, but no one could confirm until the truck arrived back at the warehouse. We were told to call back the next day since the truck should be checked back in by then. So we did, and were told the same exact thing; the truck hasn't been checked in and no one knows where the sofa is.At this point we're a little frustrated and start to call everyone we can. FOR 5 DAYS, we were met with the same answer: "we won't know anything until the truck checks back in, I have an email out to the warehouse. I will personally follow up with you" (which they won't). When we asked why they couldn't just call the warehouse, it turns out absolutely NOBODY (even at the corporate level) has the phone number to this magical warehouse.Now, we're downright pissed. We get on the phone and start calling the numbers again and demanding supervisors. After several hours of hold music, it turns out that the missing piece is out of stock and won't be available for another month, but that they will continue to try to figure out what happened. About an hour later, they magically find the "backordered" piece, but they can't deliver it for another week.Shortly after all this, we go to the store and try to figure out a solution with their alleged "sales manager". This guy was extremely difficult to reason with and barely attempted to come up with a solution; the most he did was spend 5 minutes on the phone and say there's nothing he can do. We demanded a refund and cancelled the sale.Save yourself the time, stress, and false hope. Shop somewhere local that still believes in customer service.
Leonel did a great job!!!
The young man who helped me today was amazing! He walked the entire store with me and even moved furniture next to the pieces I was looking at to see how they would look. He was friendly and tentative to my needs.
Christopher was amazing. Would come again!
Valerie was amazing!! 🤩 Highly recommended!!
Valerie was very friendly and helpful, she answered all my questions and was able to find me the couches i been lookin for thank you guys so much
Lionel did an awesome job with my grandmother and I when we were shopping for a mattress. Thank you!
Patience and excelente service
Such an amazing experience! Tim and Lei were incredibly helpful and very kind! Mom will love her new recliner!!
Trevor was great!
The staff was very friendly. Thank you Tim for helping us with our purchase 👍🏼
Valarie was a fantastic person very helpful with all our questions. Her customer service is literally a 10 star. My family thanks you for being so helpful and understanding.
Lousy customer service. They make it so hard to just simply buy clearance items.
Chris was very informative and helpful. Bonus points for being friendly as well! He made the process of buying our new sofa quick and simple.
Jovanny was extremely helpful! Great salesman
Excellent we went in window shopping and their services was so great we ended up becoming a costume thanks to Christopher and his sales manager.
I had the best experience shopping for a living room set. Young gal Charly helped us, she was so helpful & knowledgeable of the products & a lot of fun to work with, we’ll definitely be back & hope to work with her again! Thanks Charly!!
Leonel did a great job!
It is really nice store with good sofas. We were nicely served and patiently answered. Great experience
Everyone at Ashley’s Richland was very professional and friendly. I work with Zaine and the gals in the office which were both amazing. Will shop there again soon
Valerie helped us and she was really nice and helpful!! We got everything we needed for a great price.
Great customer service!Christopher was great. He listened and answered my million questions I had.
I went in on 10-26-2022 to buy a mattress. I got a mattress, box spring, protector. I was told that I had 72 hours to return anything. Delivered on 10-29 I decided realized I didnt need the box spring. So I told the truck driver i didnt want it and to take it back so I could be refunded. He told me he cant take it back and to take it to the store. I went to store 10-30 and was told that it was considered "bedding" and I could not take it back. I told them I was told i had 72 hours and they opened a case and said that they would call a district manager to approve. 10-31-2022 I received a call that on wednesday 11-2-2022 between 3-7pm it would be picked up, and my card credited. Now I also called today (which is wednesday 11-2 and confirmed that they would show between 3-7pm. The agent said yes. But then came back on after a 5 min hold and said "Oh wait - from 6-7pm they wll be there." Well it is now 8:30 PM. They never called me. They never text me, they never showed up. So now this box spring which I never opened from the box, lays on the living room floor, and I have been lied to again. Lied to at time of sale, lied to by the truck driver, I would say the customer service person showed some hint of honesty and at least tried, but then lied to by the caller on Monday who assured me this would be picked up and i would get my money back Well they LIED and after this mattress is all paid off i will cancel this ashley card and never do business with them again. they are LIARS! Horrible business!
Great service ! Ask for Rayden! Was looking for something in particular and they didn't have it but he went out of his way to find us one that looks like it! Above and beyond service. Thank you !
Great overall experience! Leonel was feiendly and professional and led us directly to the couch of our dreams! Thank you, Ashley furniture and Leonel! :)
Leonel was very helpful and pleasant to speak with. No high pressure sales, just good information and knowledgeable. Can't even believe we will get our new sofa in 2 days!!! So comfy, i may never get up from it 😊
Really helpful and polite, nice visit!
Tim did a wonderful job helping us find a table, very friendly and patient!!
If you want great customer service, Alejandro is your salesman. He was very professional and actually cared about finding what the customer wants, not just selling them.
I’m a repeat client of this fabulous store. As soon as you walk in you are greeted and not hassled for a sale by all the staff. I especially appreciate Alejandro who has been a great help when I need to make a purchase. I just moved and replaced all my furniture. Alejandro made it a pleasant experience and my family was happy with the new items I purchased.
Alex V helped my furnish my daughter’s bedroom. He was helpful in getting me set up with an Ashley acct
Thanks for all of your help!
Awesome customer service, great selection, Rayden was patient and plenty knowledgeable of the product and the available purchase programs, we will be back
I recently called Rayden, my grandson, regarding small end tables for my den. He had a picture to me within minutes of samples from your floor. I will be in soon. Thank you, Rayden. The picture really helped.
Alejandro was amazing to work with and listened to what we were looking for and knew exactly where things were to show us. He was quick about looking things up online when I described the table and chairs I needed for a room with specific detail to color and size. We look forward to our furniture arriving very soon. In the meantime, if you need a very polite and respectful employee to help you out, Alejandro is your man.
Tim's service was very good and the manager was also very helpfull
Valerie did a great job and she fast and efficient.
I had a great experience and will always come back for all of my furniture needs. Alex and Mike were awesome and helped me find what I needed. 10/10 would recommend.
Great customer service! The back office was polite and Nicole helped me and answered ALL my questions which I really did appreciated
It was a fast and friendly experience. Thanks Valerie Hills for your service.
Do not order furniture from this place. They screw you around after you paid for it. I asked for a Saturday delivery was told ok then 30 mins later got 10 phone calls in a row because I didn’t answer the first 9 since i was on a conference call and they frantically told oh sorry I know you already bought and paid for this and we said one thing but yeah we can’t do it we don’t deliver on Saturday’s. I was so mad they wanted to give me a 10 hour delivery window on a Tuesday I said fine whatever but I need a call 30 mins before arrival so I can come home. Then yesterday they called and gave me a 4 hour delivery window 130-530 showed up at 9am and the delivery guy told me on the phone not his problem and wouldn’t give me his boss number. I called the 1-833 number got told we are going to transfer you to the right place and they hung up 4 times. Do you know how long you have to wait to even get through to someone I was so mad. Messaged them and they moved the delivery time to 3 today and said I would get a call 30 mins before so I could get home. At 3:04 got a call that they were 14 mins away I rushed home and guess what it’s 5:45 and still nothing. I called at 430 and they said they are on thier way right now. Whatever. Ashley has the worst customer service I ever experienced in my entire life I will never shop there again and I will tell ever my single person I know this story over and over again. Do NOT buy from this place they suck!!!!!!
We purchased our living room set from Ashley about 3 months ago. We love it, Chris provided great service- very patient, knowledgeable, and helpful, and so we went back! Just purchased a sofa sleeper today. Chris helped us again, and I couldn't have asked for a smoother experience. The price initially came up wrong, but then they made it right. Delivery times are accurate now (estimated 1- 2 weeks!!!) and they have a great selection, as well as some of the best prices around (at least for the items we were looking for). They've made a repeat customer out of us, that's for sure.
WORST CUSTOMER SERVICE I HAVE EVER HAD
I went in there today and Christofer was the one that showed me and my wife around he was very professional and listen to what we were looking for and help us and guided us in the right direccion and we didn't feel pressured wich was nice! I 100% recommend him and it was a pleasure going in today. God bless you Christopher!
Good service.
Tim did an amazing job of getting us the perfect bedroom and living room sets!
Friendly service positive attitude and very helpful.
Trevor was amazing and super patient with us and our family.
Came in to look at their purple beds because I heard they had some there. I was immediately greeted by Rayden who was very knowledgeable, helpful and patient with me. When I decide to make that purchase I'll be going there.
I had a wonderful experience with Valerie Hillis. She was very understand and put no pressure on me. She was also extremely helpful and helped me found the perfect piece of furniture.
Le was fantastic, she help me with my furniture, she showed me the options I would like and I loved that. She was patient.
What started as a real disappointment turned around very quickly once we talked to the store manager. She really took the time to hear us out and then went out of her way to exceed our expectations.
STRONGLY DO NOT RECOMMEND. I have currently been waiting 16 MONTHS for my order that still has not arrived. I was told all items were in stock when I ordered in store. The company also will change anticipated delivery dates without any notification.
Valerie is amazing for dealing with me two days in a row. Patient and very informative. Amazing service
If you value customer service GO ELSEWHERE. Ashley customer service is all automated, run around, rigamaru file not found BS. They pretend to care and say things like, oh sorry to hear that we would like to help you. But it's all for show. Take my word for it and spend your hard earned money FAR from Ashley's. Terrible.
If I could give less than one I would. This is been a disaster that's been going on for over eight months! Sofa that was ordered in February was finally delivered in May only to have the delivery guys misassemble it making it impossible to use. After another three months waiting for a replacement I went to the store to find out that the replacement had not been ordered. The second sofa was to be delivered today between 130 and 530. Here it is at 6 o'clock and still no delivery! Never again!
We purchased a couch from Ashley home store in Richland Wa in September 2021, the couch was delivered and we went about our lives on October 6th me and my partner fell asleep on the couch overnight and woke up with BUG BITES everywhere! I subsequently reached out to an attorney (who insisted we go to the dr) didn’t think it merited medical help, we just wanted the couch replaced, I also reached out to the store that sold us the couch, they said they would call and send out a technician, month goes by and nothing, I called again spoke to a gal she assured me the technician would call us! She gave me a ticket number, I reached out again a month later, still no call, I just gave up on the store and reached out to customer service they said there was no record of a bed bug complaint! and the stance they have is bedbugs couldn’t possibly survive in the warehouse! A study I found said they can live dormant 18mo in freezing temperatures! I asked her to expand on that she couldn’t! She said we waited too long to reach out! This is ridiculous! The worst part is they tried to lie and act like we never reported Bed bugs!! They said it was all about a cushion! (The smallest issue we reported) Not too mention the color was off we are pretty non confrontational and laid back so we said the colors not bad we will be fine! Wish we would have stuck to our guns! Terrible customer service! We even bought a warranty!
I recognize the many poor experiences discussed here. Since my purchases in 2019, I have heard of decline from workers who quit. But my solid wood dining set I purchased is still like new. A good experience deserves a good review.Sales on floor was excellent. Delivery and set up perfect. I did not purchase any warranty but as a couple of seat back slats loosened, Ashley replaced the entire chair a year later. I felt that was superior service and plan to return for the next bedroom upgrade. Compared with other furniture stores I've shopped, Ashley seems to maintain a fair price with a quality product.
I hope corporate is watching. Cause the Kennewick store lost $5,000 today for poor communication on a sale that was already in the bag and 90% finalized. I’m pretty sure that someone also fraudulently signed or docusigned my woman’s signature during this process. Really hoping they close there doors as sketchy businesses like these should not be permitted to operate.
Very let down by this company. Worked with a woman named Lei, won’t ever be back. Picked out a lovely set was told it was available and in stock. Week or two for delivery per norm. The system was down couldn’t finish paperwork. Never received a phone call to come back an sign after giving them 800 dollars down towards our new purchase. Can’t get ahold of anyone on the phone due to 25 min wait times. Managed to push my contract through involving my credit without a signature from me which is highly illegal. Most likely illegally did this through docusign. Was unable to show me said contract when I went in person to get my deposit back. ( they set a delivery date you can’t set a date til the document with the bank is pushed through insuring they are funded as a company.) Very misleading company. The office lady got loud and rude like she could bully us into not questing what was going on. (Super rude woman probably shouldn’t be in customer service because she’s absolutely bad at it). Blown away as someone who is a financial manager myself over how this was handled. Also anyone looking to shop here just no it’s a long wait time to get anything while your still having to make payments 10 out of 10 do not recommend to anyone. They were more then happy to lose 5100 dollars worth of business with an attitude from the over weight desk help. This is such a poor poor conduct of business
Very let down by this company. Worked with a woman named Lei, won’t ever be back. Picked out a lovely set was told it was available and in stock. Week or two for delivery per norm. The system was down couldn’t finish paperwork. Never received a phone call to come back an sign after giving them 800 dollars down towards our new purchase. Can’t get ahold of anyone on the phone due to 25 min wait times. Managed to push my contract through involving my credit without a signature from me which is highly illegal. Most likely illegally did this through docusign. Was unable to show me said contract when I went in person to get my deposit back. ( they set a delivery date you can’t set a date til the document with the bank is pushed through insuring they are funded as a company.) Very misleading company. The office lady got loud and rude like she could bully us into not questing what was going on. (Super rude woman probably shouldn’t be in customer service because she’s absolutely bad at it). Blown away as someone who is a financial manager myself over how this was handled. Also anyone looking to shop here just no it’s a long wait time to get anything while your still having to make payments 10 out of 10 do not recommend to anyone. They were more then happy to lose 5100 dollars worth of business with an attitude from the over weight desk help.
I DO NOT recommend to buy anything from Ashley. They are simply FRAUDS! I had purchased bed room furnitues in store in Washington. There are two major fraud cases with me from Ashley. First fraud: The sales person had given me words to deliver in time. However, none of the furnitures came on time. I called Ashley store, they told me that there is no meaning of giving words! Instead they delivered wrong items. I informed them about the wrong pieces, they took it back. I saved their money but they were not delivering my furnitures. I called them again, they apologized and credited $300 as a compensation of wrong delivery, delay, and lot of hassles. Second fraud: Even nearly after month of purchase, I didn't get my furnitures. I called them, they shipped some of my furnitures to a wrong address, my billing address. They asked me to take $37 as a compensation if I get my furniture from the wrongly delivered address. I agreed but was SHOCKED at the same time. The store manager told me that there is no refund of earlier $300, rather claimed that I was mistaken. I asked them to pull up the call history and check with the employee, but they denied. I wanted to return my furnitures, but they denied. This is only a half story. I am still waiting for some of my furnitures to get delivered. I am REALLY REALLY considering them as FRAUDS! PLEASE DO NOT TROUBLE YOURSELF, THERE ARE MANY DECENT STORES IN THE US. BUY FROM THEM!
Worst service that I have ever experienced. I was promised my furniture in 6-8 weeks. Eight months, and several phone calls later, I finally received my furniture. EVERY piece came in damaged. This has been a horrible shopping experience for sure!
We have been very disappointed in Ashley's. We ordered furniture in April. Recieved one piece in June after being told 5 days before delivery that both pieces would be delivered on that Friday. When I called today because I was told we would get our second piece this Friday, I was told that now we were looking at the 18th of August. Needless to say we canceled the order and we will be not go to Ashley's in the future.
Awful. Waited 7 months to get 1 item of 8 delivered, and then the very next day our financing expired and the rest of our furniture got canceled. we had to go back to the store to reinstate the order. And there were no mangers working on a Friday morning. If you want to be stressed and inconvenienced for 7 months this is the place for you!
- Horrible service. They NEVER pick up the phone, so don't waste your time unless you'd like to wait for the whole day when someone decides to do their job. - I got my furniture delivered and it came broken, scratched, and ripped. Don't recommend.- One of my furniture pieces got pushed back til july (ordered in December) It's finally july, now it's pushed back AGAIN. I would give zero stars if i could.
Horrible shopping and customer service experience. Found what we wanted to buy quickly then waited 15 minutes for a sales person to help us and then even longer for him to complete the sale. We were over charged and the sales person and finance person said there was no way to refund the money right then, but that they’d process a refund which I should see in 7-10 business days. I called customer service after not seeing the refund and learned no refund had even been started. When I was transferred to the store they said they could see they owed me a refund and would process it. I should see it next week. Still waiting to see if that is the truth. Other than the general customer service agent, I found all the store people to be rude, unhelpful, and not to have done what they said. New to town and my business will go elsewhere.
Worst customer service I've experienced from a store. I reported an issue with my couch a year ago and it's still not taken care of. I've tried calling THREE times today. First time the lady couldn't find my account for some reason after being on the phone for 30 minutes. Called back later and after an hour and being put on hold, they dropped My call. This last time, I got a call back and wasn't even in a minute on the phone before her line went quiet... so fed up with Ashley Furniture!!
Dishonest in delivery with no follow-up on delays. Purchased an INSTOCK item as advertised with sign, said initially would be delivered in 2 weeks, got pushed out to a month, waited a month and got pushed out to 2 month and said item got discontinued. Mostly disappointed that nobody followed up with status. Got a refund.
AVOID ASHLEY FURNITURE AT ALL COSTS. Ashley Home Furniture is the worst company I have ever done business with. I ordered a dining table set on November 5th, 2021, and I have had nothing but issues for 8 months. To begin, I ordered this table set in store, the delivery date was delayed twice. When it was finally delivered there were multiple parts damaged. The tabletop was broken, all 4 chairs were poorly assembled, and the bench was broken. I filed a report letting Ashley know there were many issues with the set they delivered, and customer service reps were incredibly rude. They did not deliver the replacement parts until January 7th after the holiday season. In January when they were replacing the broken tabletop, they broke the base of the table which would not be replaced until JUNE 24th, 2022. Aside from the issues we had with the furniture itself, we had issues with the Ashley customer service representatives, the staff in the local store, and the delivery team members. We reached out to customer service for help multiple times and they were nothing short of unhelpful and rude. The staff in the local store gave us misinformation regarding upgrading part of our orders and did not fulfill the promises they made. The delivery team missed delivery dates multiple times, would not call to give us a delivery window or notice, and damaged the furniture further every single time they delivered replacement parts. I missed work over 10 times waiting for the replacement parts, they came 3 times to just take photos and inspect the furniture, they would call me when they were at my house with no warning making me rush home and often leaving before I could arrive. I have never experienced such carelessness from a company. This company would not take responsibility for their faulty furniture and went as far as saying my floor was uneven and not the chairs. Between the time I had to take from work to wait for deliveries that never happened and the times I had to leave work to rush home for appointments that were useless, or the delivery team would leave before I could arrive; I lost more money that this set cost. Ashley has made no efforts to remedy the issues we have raised, the furniture is not high quality, and the hassle of this entire process was not worth it. I will never be doing business with this company again and I advise others to never do business with this company either.
(Translated by Google) When they had to deliver a dining room, they fell silent and a piece broke and they took it back from the 6 chairs, 3 were scratched and they took them And now we have 3 chairs without a table and there is no delivery date for the table, when you speak to customer service they only say that it has not arrived at the werehouse And until it arrives they will see what happens.. When you go to buy they tell you that 2 weeks they deliver to you 👁 don't believe it. (Original) Cuando tenían que entregar un comedor se les callo y se partió una pieza y se lo llevaron de vuelta de las 6 sillas 3 estaban ralladas y se las llevaron Y ahora tenemos 3 sillas sin mesa y no hay una fecha de entrega de la mesa, cuando hablas al servicio al cliente solo dicen que no ah llegado a la werehouse Y hasta que llegue verán que pasa.. Cuando vas a comprar te dicen que 2 semanas te entregan👁 no creas.
Do not buy anything from here. Not unless you're absolutely okay with waiting 4 - 8 months for delivery. Their shipping times and communication on your purchases are horrific. We bought a couch at the beginning of March and we were promised a delivery window of 8-12 weeks. We have talked with 4 customer service reps who could do nothing but "reassure us" that our furniture will be on the way soon. As of now our delivery has been pushed back 4 times and "IF" we receive it this time around it will have been 15 weeks. The customer service woman told me my wait wasn't as bad as some people are waiting until November for their orders... So frustrating when you're spending such a large amount of money and you are receiving BELOW par service.
Its a great place to give a greasy salesman your time and money and get no furniture in return! If you want to get ripped off, HIGHLY RECOMMEND lol
Stores like this one are the reason Amazon will be around forever. We are in a small town and drove 3.5 hours as we've purchased furniture there for several years. Picked out two leather sofas and a recliner and were told they would deliver to us like they have in the past once they got a full truck. About three months later we get a call saying they don't deliver to us anymore. Irritating to say the least. We say ok we will come get it at the store. After 5 months of waiting for our order we get the call saying it's ready for pick up. My wife makes the 3.5 hour drive to Richland and arrive to only one sofa and the chair. Store cashier (not friendly) says the couch is on back order. They weren't willing to negotiate, not willing to even attempt to make it right. Ashley furniture has lost a customer of several years and I will never recommend them to anyone. Flat out awful.
Fantastic service. I needed help getting a delivery happening and April made it happen! I’d give 10 stars if I could.
DO NOT GO HERE. NO COMPREN AQUI! GO TO WALKERS, MOR, AARON'S, AMAZON - ANYWHERE BUT HERE. HORRIBLE EXPERIENCE AND TERRIBLE CUSTOMER SERVICE. MANAGERS, BACK OFFICE UNABLE TO HELP ME. QUICK ON THE SALE, WORTHLESS FOR DELIVERY. 11/2021 - I purchase bunkbed. They say it might be a month. I say sure, due to covid or whatever supply chain issues. 12/2021 - NOBODY HAS CONTACTED ME. I call customer service. Long wait times. They say it will come anywhere betwee Jan-Apr 2022. I say whatever at this point. I'll wait. 3/2022 - NOBODY HAS CONTACTED ME. I call again. Long wait times. They say in April it will get here. 4/2022 - NOBODY HAS CONTACTED ME. I call again. It did not get here when they said. I GO IN PERSON. They try helping me and get a deliver date that week. 4/2022 (Delivery Date). Bunk bed gets there. MISSING HARDWARE. I have an unfinished bunkbed taking up space. They say hardware should be there in 2 weeks. 5/2022 - NOBODY HAS CONTACTED ME. I call and they say it won't get here until end of June. I GO IN PERSON AGAIN. They try to get me some hardware. I think, Yes, finally. They say it should be delivered this Friday. 5/2022 - My day off (not for the bed). NOBODY HAS CONTACTED ME. I wait all day at home for them to get there. I CONTACT THE STORE AT 6PM AS I WAIT TO GO ON MY B-DAY DINNER. Looks like they stopped the delivery and NOBODY TOLD ME. I speak to April, she's working in Tacoma. Said she will work on it and bring hardware from Tacoma personally. 5/2022 - It's that following Monday. NOBODY HAS CONTACTED ME. They say someone from the delivery team should have contacted me. I AM FED UP AND FURIOUS AT THIS POINT. I TELL THEM I WANT IT RETURNED AND MY MONEY BACK. 5/17 - THE INCOMPLETE BUNK BED IS STILL AT MY HOUSE. MANAGMENET, SALES, BACK OFFICE, WAREHOUSE, DELIVERY, ALL PROVIDE GARBAGE CUSTOMER SERVICE. PLEASE, DO NOT DO BUSINESS HERE!!!!!!!!!
It's too early in the process to give a review of the entire process. I am waiting for my furniture delivery and post delivery customer support before I will give a thorough review.
Fine furniture and rare free delivery at an affordable price and a special thanks to Christopher and his manager for great help and assistance.
I ordered 3 stools, upon delivery was told that I actually ordered 6 stools (3 sets), but only delivered 4. After 3 weeks of calling customer service to cancel the 3rd set, was told that I actually only paid for 3 stools (not three sets). Initially told that they would credit me for the stool and keep it, then called back to tell me I would need to return it. I put it on the steps and said to pick it up, I will never go to an Ashley furniture store again. They also will not provide me with contact information of anyone who can actually do anything to help.
I went to the store to order a stool to match an ashley stool that I had that I bought online. The color was no longer available so I went ahead and ordered what I thought were 3 stools. That is when the chaos began. I was delivered 4 stools and told by the driver they are sold in sets of 2 but that one set was backordered. I immediately began contacting Ashley to cancel the remaining stools. Every phone call was answered by a pleasant person who assured me I would be reached out to within 72 hours. I called back every 3rd day for 3 weeks until I was finally reached out to by the office manager at the store that I purchased the stools. She explained that the stools were sold as one and I actually had one extra, but that she was working on crediting the account and not to worry about the stool since it was not my error. I was then called the next day to say she couldn't credit the account and that I would need to return a stool and that she would put in for the delivery people to pick it up. At this point, I am furious to have wasted hours on bar stools. I placed the stool on the step and told her to come get it. I am not responsible for whatever happens to it. I requested the corporate phone number and was just given the same customer care number that is on the website--the same number that the local store manager could do nothing from. It has been a fiasco and not a pleasant shopping experience. I will never shop at an ashley furniture store again.
If I could give a zero I would! My grandma bought several pieces and paid in FULL at the time of purchase. Everything was on back order for several months!! She understood (as a gracious woman would) Her house was taking a little longer (out of her control) She asked if they would hold it for her. They completely agreed to hold it longer. House is ready now, arranged for delivery and come to find out they SOLD all of them to someone else!! Told her they would re-order it but now it’s going to be several weeks and she’s not going to have a bed to sleep in!! Giving my grandmother a run around to try to get her money back. Total lack of communication! That is customer service 101!!! Only offered her a SMALL discount. I used to have a great experience with Ashley’s but whom ever is managing the store should CLEAN HOUSE!
Gave my friends furniture to another person. She paid for it and they gave it to some one else!
Buyer beware! Ashley Furniture in tri-Cities My 90 year old sister-in-law bought and paid for SEVERAL pieces of furniture from this store. As it turns out, when the delivery was supposed to be made THEY RESOLD ALL OF HER FURNITURE to other people!!! Now, she's moving into her new house with almost nothing !!! Their response ... sorry, we'll reorder it and it will be weeks!! They could give two do about the fact it was paid for!
There has been more than one occasion where Ashley does not deliver purchased merchandise. Calling only complicates the problem & gift certificates only results in more delayed merchandise. Still waiting from November 2021 for a large mirror and a cabinet. 1 is for receiving the lamps, clock, vase, trays, & throw blanket.
Wish I would have read the reviews before purchasing a couch on November 15th. I have been promised my couch about every 6 weeks since November. I took the day off after getting 3 conformation calls/emails, but yet again right before delivery, it got rescheduled. This place is a joke. Go to walkers in Kennewick. I got the same couch and it was almost $300 cheaper, already delivered.
Purchased my wife furniture in Dec 2021. Still has not arrived. Every time we call our delivery date gets pushed back further and further. It is now March 2022. Last time I had called the recording told us the elivery date was pushed further back being April 2022. Today I called to see if it had changed and now my delivery date says May 2022. Starting to feel like the closer I get to the date, it will change again. Spoke to Customer Service told us dates wouldn’t change anymore and they have. Customer service stated our furniture was coming from Afghanistan. I just want our furniture. Don’t want a refund want what I purchased being that’s what my wife wanted. Getting a refund would mean they bar-owed my $3000+ for these many months. They tell you what you want to hear and don’t fallow through.
Trevor was great! So helpful to have someone in the store knowing the questions I asked. I had a phone order and he helped me immensely. Thank You, Sheri Jacobsen
Durning the Sale everything was great but after! It will be over 10 weeks before I MAYBE get my couches after being told it would only be 3 weeks, and getting a conformation email for 3 days before delivery just for a call the next day to day it will be another 3 weeks. A week later getting another email saying it will be another 4 weeks after the 3. After numerous calls to talk to a manager, no one ever called back! This place is the worst and the customer service is horrible!
This is the worst customer service and purchasing experience I’ve had in my life. They billed me in full for my purchase over 3 months ago (thousands of dollars) and have not yet completed my full delivery. I get a monthly call saying my delivery has been delayed with a variety of excuses such as supplier issues/delivery teams being booked on other days, etc. but I feel like as a business, their logistics/procurement team should know these dates and pushing them out on a monthly basis four times cannot be justified. If I were to make an educated guess, I’d say they sell you products that don’t exist and have no idea when they’re about to be produced, just to get your money. They’ll deliver it whenever the product comes into existence, no matter when that is. You’ll get a monthly call saying it’s delayed if it’s not ready at the time. They do not value customer satisfaction or a good business transaction at all. This way of operating is shady at the very least, if not illegal. I recommend you shop elsewhere. 4/4/2022 (update) - rescheduled delivery for the 5th time, again 2 days before delivery date. After running out of excuses like supplier issues, delivery company issues, etc. and putting the blame on other companies, this time Ashley furniture’s excuse is ‘switching warehouses’ (photo attached). What a disgrace!
I am very disappointed in the process of getting my bed frame put together. The Terrible communication within the store company. It’s been a week since the delivery team came to put the bedframe together but stop due to a lack of Materials needed. I’ve communicated with the local store In Kennewick Washington four times on how I can get someone to come and complete the task of putting my bedframe together now it’s going to take three weeks to get that done. Never again will I shop at Ashley‘s furniture.
The salesman, Trevor, was great. Extremely helpful, straightforward. Appreciated all his help and would HIGHLY recommend him! OH...and we love the recliner!!!
Do not buy anything from this store, you’ll never get it delivered, or if they do they won’t put it together. I took a day off for a delivery and they didn’t show the first day. I left my 20yo daughter in charge of the second attempt since I wasn’t going to burn more vacation on another missed delivery. They showed the second time, but did not put anything together, just left it in boxes. They made 3 different excuses why they couldn’t put it together, including “I forgot my tools”. We paid for delivery AND setup because it was required for the extended warranty we bought. I waited on hold for 3 hours on one day, 2 the next day, but still have not gotten anyone to answer. Buyer beware….
Ashley customer service was the greatest, forgot the guys name the help us out, he went out his way to make the sale easy.
They are helpful when they want to make a sale and have you purchase furniture, however their team quickly becomes unhelpful when their products are delivered damaged. We ordered an expensive white rug and when it was delivered part of the plastic was ripped and exposed the rug which was delivered extremely dirty and basically black. We tried to clean it as best we could but was clearly stained pretty deep. We kindly asked to return it but no one was helpful, giving us the run around only to basically say they can’t do anything about it. This is the photo after cleaning it as best we could ourselves. Poor customer service with damaged products.
Do Not Order from here! Save your time and money. You will be promised to deliver your furniture in two months while ordering but you will be just waiting. For us its 7 months we have ordered our furniture, every time delivery date will be rescheduled and at the end your order will be cancelled for some or other reason. Very frustrating. Vague emails, No response from representative , no communication between corporates and staff etc. long queue of problems with this place. So save yourself!
I ordered a dining room set back in mid November. I was told it would be delivered in December 15, then January. Then February. Today, the delivery showed up with only half the items, and what pieces did come were defective. Can’t get anyone from the store on the phone. I’ve been on hold for over 30 + minutes.
I have 3 Ashley sofas/ love seat I love! However Don't buy them at an Ashley store! Service is terrible! Sad.... as what ive purchsed( elsewhere) the pieces aware great, well made!
Good Prices!!!
Lots and lots of furniture. Be prepared for some sticker shock lol. We r most likely gonna spend 4 grand there on a sofa and loveseat.
We recieved great service and great quality furniture. Thank you Leonel.
We bought a sofa and love seat 2 1/2 years ago from them at over $4,000 per item. The sofa is almost unused so it’s in good shape. The loveseat is so broken down it is almost unusable. And we’re not “big people”. We don’t have children jumping on the cushions either. Before the holiday season last year I finally had enough so I attempted to open a claim with the VERY expensive insurance we bought with the furniture. NOPE!! Not covered. We were told it was a “bumper to bumper” policy when we bought it so we naturally assumed it was going to cover fixing our love seat. NOT A CHANCE. So I called and talked to April at the Richland store. She said she’d get this resolved. I stopped in the store a few days later and she assured me Ashley would repair the love seat cushion. At that time i said if she’d do that I wouldn’t “social media” the store. I did, however, say I would speak badly of the insurance. She asked me not to do that since it’s a “bread and butter” item for the sales crew and it wasn’t “fair to them” so I stood down on that. Well here we are MONTHS after I contacted her with NO resolution. The love seat is still almost unusable and I’ve had no less than 4 different promises (on a handshake) that they’d repair the cushion. SO the point to my thesis is if you want quality furniture that will last more than 3 years this isn’t the place for you. If you DO decide to make the purchase do yourself a favor and DO NOT buy their “extended warranty”. The only thing it extends is their profit. And lastly if it ain’t in writing you ain’t getting it. Their word and reputation are worthless. At this point the only real recourse I have is buying a new love seat somewhere else and hoping it lasts better.
The sales process was smooth, fast, and easy. The salesperson was friendly, helpful, and knowledgeable. The prices were reasonable and the salesperson was willing to reduce the price. I would highly recommend Ashley HomeStore to a person looking for quality furniture for their home.
The staff was very nice and polite, and they don't bother you. My biggest issue was the prices. We went there when they were having a 40% off everything sale, near Christmas time. They had a beautiful chair there that I actually bought a year ago at a different store. The price, even with the discount, was well over $300 what I paid for mine originally. Once I saw that mark up, it totally turned me off to shopping or wanting to buy from Ashley.
Great experience! Lots of different options to play with the price!
Don't buy from them if you actually want the furniture you order. Update: Apparently the delivery dates they give you don't matter. It will take 12-16 weeks to get your purchase and if you want a refund it takes 7-10 days minimum. This place is an absolute joke with snotty customer service and no empathy for customers that don't enjoy being lied to.
Very helpful and personable staff. Found what i wanted.
Nothing arrived on schedule, chairs for a dining set purchased were confirmed in a warehouse nearby so we were asked to wait a little longer on delivery so it could all arrive together. Chairs were then sold and vanished before our date and back ordered 6 months. Coffee table and side table set came damaged and the shipping company communicated with Ashley to order a replacement part. Then two days later when we opt to return it due to not fitting our space, customer support argued that we only called regarding the damaged part. Then the support person told us we were out of time to return as their policy states only 72 hours to return. We are at 48 hours right now. After all was said and done they said they’d file a return request and we’d hear back from someone in 3-4 days. I asked for a confirmation number and was ignored. My husband called to file a complaint and was initially hung up on for asking for a supervisor to file said complaint. When he did reach someone he was told no return request was filed. Now he is number 108 in queue to speak with someone about that, AGAIN. Don’t shop here
Nice store. Wonderful showroom with many lovely choices. Friendly, helpful sales representatives. Pretty good store policies. (During COVID pandemic) Inventory can take a while to receive and repair service as well. Only real negative is that our representative has been inconsistent with follow through. Often no return calls for weeks. I have had to reach out with reminders several times.
We were working with Cristopher. He was courteous young man , understood our needs, did research to find the right color, style and found him very reasonable in making the deal. After he explained the benefits of 5 year protection plan, we also included in the package. I called on 12/26/21, order was places on 11/29/21with delivery in three weeks. Now the delivery is projected over 6 months. No one called me either. When you call, their system was supposed to automatically track your order- totally untrue! It takes for ever for someone to answer your call. I won't go there anymore . Very unsat follow up on the order!
Update: despite assurances the address was only used for internal record keeping, Ashley home furniture fliers have now begun appearing in my mail box. More junk mail. Reduced to one star. There has been 20 min of paperwork and loitering to buy a $50 clearance rug. I’m surprised the kid didn’t want a blood sample.
It was fine-nothing spectacular. The sales people were sort of pushy. I know they work on commission but it was a little much. My order is supposed to be delayed until February (it’s currently Thanksgiving). I think that’s the new norm in Covid but it’s still sort of frustrating.
Very nice store! Quality furniture at a great price, picked out some very nice furniture to match our new carpeting, And will deliver it directly to our home on way from warehouse! And will set it up! Salesperson that helped us very nice, friendly made buying a good experience! Will definitely go back for future purchases!
I recently was in at Ashley Home Store where Le helped me. She was so helpful and answered all of my questions, and helped me navigate through the store! What a great experience.. I for sure will go back!!
Never Again. “Delivery in two weeks” when we ordered it in the store. Call from Arizona after 2 weeks and told another week. Another call… another week. Another call… another 2 weeks. Finally, we clear out the TV room because it was for sure coming tomorrow. Tomorrow comes and “the truck broke down” will have to reschedule for 4 days from now. Why is there only one truck? Why will it take 4 days to finish this delivery? Well… I guess I’ll wait and see if it’s coming on Tuesday.
Not only they change my bed delivery 2 times, they also forgot to send me parts, costumer serve are rude, I really regret going to Ashley
If I could give less than 1 star review I would! I’ve received 4 replacements for a cabinet and have been waiting 2 months now for a refund/discount. I’ve been into the store where I ordered itin July, on two occasions now and am at a loss for how to even move forward. First they offered me $175 credit/discount then they lost that quote and requoted me $146 credit and then offered a $25 gift card to their store. Promised me the refund would credit two weeks ago and now I still have nothing but a 25 dollar gift card.
Cheap and low quality. Chair on table cracked not even a year in. The bs insurance company they offer called GBS is garbage. They don’t cover anything or attempt to help you when you submit a claim. Save your money and don’t get the “warranty” or “insurance.”
Got there knowing exactly what I wanted because of a previous call I had made to the store. They told me I had to come into the store to order the furniture. Waited around for 30 minutes before I had to go and ask someone who clearly looked like they didn’t want to be there for help. They proceeded to tell me the couch I had called about previously somehow is going to take 3-5 weeks to ship instead of the 1 week they said over the phone. He then told me he would get the guy I talked to over the phone. He did not and I waited for another 30 minutes until I asked another worker if they could get who I talked to on the phone. They finally got the guy who I talked to on the Phone and he proceeded to do and tell me the same exact thing the first guy attempting to help me did. I proceeded to walk out. If you want horrible service, absurdity long wait times, and straight lies about shipping times, come to this store!
Bought a desk and book shelf. The desk was damaged by the delivery team that put it together and the bookshelf has a 10” crack in it. We Called, emailed, and went into the store seeking help, and have received none. Customer service by phone is a joke. Foreign call center with long wait times, and nobody who can actually help with anything. Wish I would have actually read some of the other negative reviews before shopping, sounds like others have similar experiences. The only way I can imagine they currently have a 3.9 star average is they use the same foreign customer service call center to pad their reviews.
My boyfriend and I bought a couch full price in April being told there was an 8 week back order, so we'll have it by June. In June I heard nothing from them so I called and they said it wasn't ready so it would be July, in July I called and it wasn't ready so it would be August. In August I called and IT STILL WASN'T READY, was told it would be September, well now it's September and it's still not here. Had I known it would have been a 7+ Month backorder I would not have purchased. Absolutely ridiculous.
Ashley has been kind enough to delay our furniture arrival 5 times. We placed an order mid May and delivery date is constantly changing. The lies and the promises not kept make this one of the worst major purchases we have made....
Always a good experience here. Great staff, great location, high quality furniture.
Went into the Richland store over two months ago and ordered a couch set. We were told we would have the couches in early August. I called the store about three weeks ago to check on the status of my order and was told they were scheduled to arrive in the warehouse this past week and would be delivered today. please note, each time you call the store expect about a 30 minute wait until someone alive picks up the phone. Today is Sept 2 our scheduled delivery date. I called the store and we now have a Sept 17 delivery date! no one bothered to let us know. The guy implied the woman who gave us the Sept 2 date actually just gave us a place holder date which is not what she said during our conversation. we gave away our current couch set yesterday in anticipation of today’s arrival. guess we will be sitting on the floor for 15 days. We are not pleased with customer service and will not be buying from this store again. Also ordered a lamp when we ordered the couches. Was told two week wait and they would arrive in mail. That took a phone call too to get the lamps
I ordered a couch from Ashley. They put it on me to call them the day before the delivery and confirm they are still coming. I was on hold 4 separate times for over 30 mins. Then they confirmed for the next day just for me to find out, the couch in fact is not coming when it was promised but 1 week later. They made no effort to inform me of the change I only found out because the tracking wasn’t working and I called. Very bad communication. A lot of head ache
The young lady that helped us went the full measure to assist us with getting just what we needed for my disabled brother in a timely manner and at a reasonable cost. Even got an opportunity to get delivery sooner than anticipated.
Ordered a couch for the first time from them and paid for the delivery service. They have reschedule twice now in which ive had to center my entire day around their delivery time frame. On the second time they rescheduled, they didnt call me until 8pm to reschedule for an order that was scheduled to be delivered from 12-4pm. Absolutely unacceptable.
Very satisfied with my visit Dustin did a great job!
Browsing, staff wasn't all that interested in us.
Our sales associate, Alejandro, was very helpful and incredibly patient as we made our decision. Ashley’s had the best price and selection of any store we looked at.
Worst experience ever. Sales persons are very pushing. The prices were raised so that they could do big discounts. Don't trust their annual 50% off sale lies. They do that very often. Just check their online store. Most things are cheaper if you buy online.
I am not sure if I should be mad at the store or the warehouse. Either way they go hand in hand. My sales rep has since left working for Ashley furniture due to the way they conduct business. His own morals and values are higher standard. He was fantastic. However the company is crap. March 2021 I purchased over $20k to furnish my new home. I have only received 1 bedroom furniture set. Mattresses. Two dining room chairs and a bench stool for another bedroom. Everything was suppose to be here on June 17th. To be then told that July would be my dates, then into August, then into September. I canceled almost everything that was remaining with exception of dining table and sofa. Since then the dining table and chairs had attempted deliveries with parts broken, scratched, torn, and they took them all back to attempt new delivery. I am now trying to cancel the table and chairs to get the run around. They are suppose to be sending me a refund check for the 3 bedroom sets and night stands. Now I am getting the run around for the table and chairs and cannot get anyone to refund this. The management at this store, try to be nice about it, but they also seem defeated which comes out on the customers. So if this is a management problem, store problem, warehouse problem... who knows... I will not recommend them. No one should ever have to go through what we have gone through. Covid or not. If you as a management team know this is going on within your company, you as management team should be honest and tell your customers, this is not coming in vs making them feel like their money spent is being trashed on.
Friendly knowledgeable service and fabulous selection of furniture.
Worst retail experience I have ever had. Went in to window shop for a couch and saw they had a deal and financing with 0 interest for 6 months. The salesman was very deceiving not telling us that only a small portion of what we paid would actually go to what we owed on the couch. To make matters worse the salesman put insurance on my couch because " I looked like a young guy that would have lots of parties and might have people spill drinks on it " after I had told him twice I didn't want insurance. All in all I had to pay the remaining amount all at once and paid 1400 for a couch that was on "sale" for 800 dollars. Do not shop here unless you hate money.
Absolutely delighted with the experience at Ashley in Richland. Our sales rep, Alejandro, was extremely knowledgeable and very patient and courteous. When we couldn’t find what we “thought “ we wanted, he was able to show us other possibilities, which, as it turned out, were better for us. No pressure - a real pleasure. We usually dread shopping for furniture, but it was worth going the extra distance to shop in this store. Wonderful selection, great options. Wound up purchasing an entire set instead of just recliners……and happy to do it.
Christopher was a very polite salesman. He explained delivery & cost I can’t wait to receive my table
I feel they lied about delivery time to get my business. Multiple people in sales and even the automated phone message claimed delivery times of a month & a half. Some furniture did arrive after several "delays" (3 months later) which was mostly in as promised condition, 1 piece had a factory defect that was quickly replaced. After too many delays on the rest of the order, I cancelled the remaining items. I hate being lied to & strung along; if it's going to be 6 months, tell me 6 months.
Went into Ashley’s at the end of March looking for a couch and had a wonderful saleswoman help us buy one. We were told it would be delivered on May 20. Not getting any details on a delivery time on May 19, I called to find out about what time the delivery would be and was told that there was no delivery time set because our couch wouldn’t be in the warehouse until after July 2. I understand a delay from COVID, 8 weeks already, but no notice about another 10 weeks. Communication after the purchase absolutely horrible!!!! Taking time off for delivery I lose money from not working and now no couch!!!!! Never shopping there again!!
This was such a bad experience. Husband and I went on Saturday to buy a new couch/chaise (Mother's Day gift) and picked one out. Prior to paying we asked Rose, who was a very nice salesperson, do you deliver to La Grande, Oregon? We said we did NOT want to purchase unless this was guaranteed. She said it was, checked the zip code, we paid our $1,400 dollars.... Sunday morning (Mother's Day) I get the phone call that they cannot deliver to our area. And, they are willing to refund only some of the delivery fee (for it not to be delivered!?). I have called multiple times about getting my account refunded the money and getting a confirmation email stating it will be done and it has been the run around. I was told today 7 -10 business days... we will see if that happens. Such a terrible experience. I just felt like it was the bait and switch. Nice salespeople, but they aren't very honest. Sorry to give such a bad review, but I have never experienced such poor service.
It's a very long story that has yet to finish. Went into Ashley looking for a bedframe early February found one we liked ordered it and was told we would receive it end of February early March. About 10 days into March we still haven't received anything and haven't been contacted about the delivery we call customer service and are told we are scheduled for March 19th and that we would receive a text/call to confirm the delivery. We receive a text and confirm. My husband takes the day off to be there for the delivery, by 4pm we have not received anything so we call customer service and are told we aren't scheduled for a delivery that day but if we would like to schedule the delivery, we schedule the delivery for the 25th of March. March 25th we receive the bedframe. The delivery guys are about to assemble it when they realize that there is no hardware, they call customer service and we are told we can send the bedframe back and wait for it to be delivered again God knows when or they could order the hardware and we would receive it in 7-10 days. We decide to order the hardware. We receive what we thought was the hardware in about 10 days we contact customer service to make sure our warranty isn't voided if we assemble it ourselves they say it won't so we decide to assemble it, my husband goes to check and turns out we are missing more hardware. We call customer service and are told that's the first shipment and we are waiting for another 2 shipments, 1 that will be delivered in a month and another in 2 months! So a month goes by and nothing yet I call customer service again to return the bedframe because I have been charged for a bedframe that I can't use. She says I can only make a return within 72 hours of delivery but she opens a case anyways gives me a case number and tells me I'll be contacted in 3 to 5 days about the return. 2 weeks pass and I call again to be told that I can only make a return 48hours after delivery but since it was an in store purchase that I couldn't return it! So I'm being forced to keep this pile of boards that I can't use until I receive the rest of the hardware. Going on 2 months already and have yet to receive anything. Do your self a favor and look for a better furniture store. Does anyone know where I can report them to if I don't receive anything by the end of this month??
Bought a bed and mattress set, was promised a gift card, NEVER HAPPENED. At the same time we bought a dining room set and it was delivered with scratches. NO REPAIRS MADE. They promise the world but nothing after the sale. BIG SCAM
Sales person was A one!!! Stefn was super helpful and made everything very easy. I would ask for him again.
Misty, our salesperson, was the best. I will come back just for her services.
We purchased a living room set on December 6th and were given a January 6th dilevery date. I tried to call to check on the delivery date and couldn’t get through on the phone. After numerous tries I finally went down to the store in person. When I got there I saw 4 people setting in the break room. I finally was able to get someone to help me. I was told it would be another 2 weeks before delivery. The set was not delivered until 5 weeks past the delivery date. I was told that the coffee table was discontinued and I would need to order a different one. This was 9 weeks after the sale. If you want service after the sale go somewhere else. This store still never answers the phone.
Awful experience. Buyers beware, your furniture might take a quarter of a year to arrive! We were not allowed to pickup our furniture and were told it HAD to be delivered ... for a price. That delivery date was confirmed in store and was set to be 6 weeks out. When the day finally arrived ... nothing. We never got a phone call, before or after, telling us something was wrong. So I had to contact Ashley Furniture myself to inquiry what was going on, after I took the day off to be home for the movers. Turns out a piece of our sectional was out of stock and it would be another month! No phone calls, no apologies, not even a $20 gift card to make things right. The old couch is gone, the carpets are cleaned and I'm stuck without furniture hoping they stick by their word this time.
We spent over 5k in furniture that we ordered back in November. They kept lying to us month by month that we were getting our couches delivered. We call and they seem to leave us on hold. Not even the manager call us back... it’s April 20th and we have YET to receive our furniture. HORRIBLE CUSTOMER SERVICE.
Was lied to buy sales representative bought a new couch set in October 2020 was told my furniture would arrive by Thanksgiving he promised a discount none was given canceled my order by Christmas nothing ever arrived purchased my furniture else were and it is now it is April 18th 2021 and I still haven't been able to get my money back from them do I have to sue to get reimbursed?
It took 3 months for our order to be delivered. Then it was wrong. Today is the 8th day and I’m still waiting for a call back after 3 different people told me that they’d contact me within 48 hours. I waited on hold for over 35 minutes to speak to a manager, but none could be reached. No one answers the phone at the store when you call. I’ve called, emailed, and messaged. We spent almost $5000, and have been given the run around. DO NOT BUY FROM THESE PEOPLE unless you want to lose your money and your mind!!!
It took 3 months for our order to be delivered. Then it was wrong. Today is the 8th day and I’m still waiting for a call back after 3 different people told me that they’d contact me within 48 hours. I waited on hold for over 35 minutes to speak to a manager, but none could be reached. No one answers the phone at the store when you call. I’ve called, emailed, and messaged. We spent almost $5000, and have been given the run around. DO NOT BUY FROM THESE PEOPLE unless you want to lose your money and your mind!!!
Fantastic Service from Le. She was very knowledgeable and helped me put together a great new look in my Dining and Livingroom area.
While it is difficult to find any furniture sets right now, Ashley did all they could to help me get a couch set that we desperately needed as we just moved to the area and disposed of our old furniture sets.
They promise quicker service than other furniture in the area, then delay to the same time frame as the other stores promised for products. They don't explain their services until after you signed and make payments. Therefore, paying for basically a penalty fee for payments on time or ahead of schedule. They claim it's taxes.... really taxes on each payment after already doing down payment to cover taxes. Only recommend if paying all up front and can pick up yourself, otherwise you'll end up paying more than the actual price of the product.
It was such a pleasure working with Le at Ashley Furniture in Richland. She is so knowledgeable about the products and inventory. She could even help me narrow down choices I had from online inventory by showing me comprable cushions, designs, or fabrics in store. The furniture itself is a great quality. They offer very affordable warranties which cover repair as well as delivery and set up. Le even helped me pick out new furniture that would fit better after I coudn't get my original through some tight corners in my house. I will definitely be back for future big purchases!
Alejandro Valle, sales associate took the time to show us the different options and the differences in materials, etc. Love the furniture it really helps my home function and feel warm and welcoming. I have bought my sofá, end tables and my bedroom dresser at this store.
Seems like the prices were raised to offer a generous special event sales price. Lay away offered but it is actually 90 days same as cash. Sales staff working with others, moved us out of the way several times to make room for their clients. When asked if I need help and I say I will let you know when I do, that does not mean follow me around and keep checking in with me every 5 minutes. You lost a significant purchase to Macy's furniture next door.
Attentive, courteous, no pressure, informative.
Nicest dude on the planet helped us and made sure we walked out happy, satisfied, and without breaking the bank! Totally going back again!
Disappointed with the service. I've purchased furniture at the kennewick location several times, this most recent experience, purchasing a mattress, was disappointing. A no return policy? I've returned furniture before. Then I was told the policy was because of the pandemic. Next it was due to new ownership. Then it was Sealy's fault . Excuses were sale scams. What was worse, when the sales staff including the general manager new I was wanting to make a return, they ALL scurried away. They had no problem taking my money, but didn't have the decency to deal straight with me. Lost my business.
In purchase a new bed here and was told it would be here a specific day, when that day came and when I was told they didn’t have it till another day. That second day comes and now I got told a third day. Why lie to your customers, I’m going now 3 weeks without a bed. This is ridiculous!
Ridiculous. We ordered a dresser in November and were told 2 weeks delivery. After 2 weeks it was “one more week,” which lasted into February. In February I called to find out when it was going to be delivered, they said oh we changed moving companies and you’re now out of range, we have to cancel this order. I asked when they changed moving companies, they said early January. It’s now February and you never called us! The person then says “it’s good you called because we never would have known about this.” When we cancelled the order, because we found the dresser elsewhere, they told us 3-5 days to get your refund. After 2 weeks when I called about customer service I was told it was a 20 day process. After 30 days it should 72 hours. After 10 days, it should be 24-48 hours. Still nothing. Now I have to file a credit card dispute. And don’t get me started on how hard it is to get through. They’re automated line sends you to corporate every time!
We ordered our furniture a lot of it, way back in March. It finally came and was all broken. All that wait for nothing. We bought almost 8 thousand worth of furniture and waited almost 4 months just to receive it damaged. Will never go through Ashley's again.
If I was able to give zero stars I would. We initially ordered a sectional back in November of 2020. We were first told it would be there by Christmas, then January 13th, then end of January, then February 12th, then end of February, then finally our “final” date was the first weekend of March. It was than pushed back to the 13th of March. On the 12th we were told it wasn’t going to be delivered and it could now be expected some time in April. We went to the local Ashley’s store in Kennewick and were met with incompetent employees and managers. All of which couldn’t explain why the deliveries were so messed up and only attempted to make excuses as to why their store is so unhinged. We received a refund for our couch rather than dealing with this pathetic establishment any further. I wouldn’t go as far as to attempt to buy a placeholder from this store. Absolutely incompetent from the top down. 10/10 do NOT recommend.
Outstanding General Manager (Dustin) and a great staff. I only go to Kennewick Ashley Furniture. I highly recommend!
My family has always shopped at Ashley’s furniture store however the last couple times the owner was very rude. No manners whatsoever considering we’ve spent quite a lot throughout the years at his store. He scuffed at us because we wanted some credit due to them scratching, and peeling our furniture when they took it apart and tried to load it. A lady at the front desk also appeared to be pretty rude when asked to send a tech to fix our furniture. She said she’d put a pick ticket in but she “ doubts anyone will fix it because it’s not a priority” I also asked for a print out and an expected date they can go and fix it and she didn’t denied me a printed sheet with the information and didn’t have an answer as to when a tech would go out.
Great service
Right now, they got the best prices when financing. 50% off.. the selection is better than MOR and Walker furniture... i like it
Super rude! Every time I come in no one helps! I love the furniture items! Yes I see workers sitting down and talking in groups ! No one comes and ask to help . Very disappointed..
Pricye but most of the stuff is really nice Always really clean and everyone is very helpful...
Worst furniture buying experience I’ve ever experienced. Buying the item was easy enough. I was told it was stocked in the local warehouse, so the item should arrive within a week. So far so good. But it got nothing but worse from there. 1. I confirmed delivery within the week. 2. I received a call on the same day of confirmation letting me know it was a week late. Again, after confirmation of delivery. 3. On the delivery date, the delivery personnel could not get the shelves to fit, saying the shelves were wrong. Ashley apparently sublets delivery to a third party, this dropping the quality control significantly. 4. The drivers packed the item up and took it. But not without leaving a nice parting gift. THEY MANAGED TO RUN OVER MY MAILBOX. 5. After discussing issues with Ashley, I received a call and reimbursement from Ryder Moving Company (huh?) for the mailbox. Still pending. 6. A new date scheduled for a new item showed up. However, when it did, it had numerous scratches and dents all over the piece. Ashley stated they could send a technician out to fix it as long as I take the item. Ha! No. If I buy something new, I expect it to be new. 7. Rescheduled the next delivery date after talking in much frustration with customer service. 8. Again, after confirming the new date, I receive a call saying that the item is delayed and won’t be delivered on the confirmed date. 9. I call. Customer service says the call was wrong and the item was to be delivered. 10. Item never showed. 11. New date scheduled. 12. Item shows up. Again, the item is damaged. Customer service asks for me to scooter the item and they can send a technician to fix it. 13. I ask for a refund. Customer service states that I have to go back to the store for the refund and they can’t initiate a refund. Ashley cares about the selling of furniture, but not the delivery of their product. Makes zero business sense. They have lost my business.
I ordered a bedroom set 2 months ago. They said it would only take a couple weeks. After calling them I got them to ship half the set so I can have end tables and a dresser. One of the end tables has both doors broken and the bottom piece is falling off. I honestly don’t even have the time or energy to keep dealing with their custom service. Junk products and service. Don’t waste your time or money. I’d give zero stars if that was an option. Absolute robbery
HORRIBLE EXPERIENCE..!!! my wife my 3 kids and I went to this store to try and find a dinning table for our home, and we find one also bought some plates and table mats, but they say that because of covid 19 it was going to take about 1 month and 1 week for the delivery day, so we said alright its not an emergency, but then 3 days before the delivery we got a call saying that it would take 2 more weeks and that we were going to receibe part of the dinning table and chairs and the rest in 2 more week, so we decided to cancel the order.. but then we start receiving letters saying that we needed to pay for the plates and mats.. an amount of 320.dlls wich we never even received. My wife call customer service like 6 times, every time they would take about 40mins to 1hr to answer and some time maybe 2 or 3 times they said they were going to fix it.. wich they never did, so we keep receiving the letters saying the same thing, so we decided to go directly to the store and talk to the manager a lady around 35 to 40 years old who said that she was going to take care of it. And she even apologize. We left the store that day thinking it was going to be taken care of. But today i received a new letter saying that i did took the plates that day and that i was going to have to pay that amount. So at this point i dont even know what to do i already told them to check the cameras to check the inventory or whatever they need to do to realize that i never took anything or received anything. Because it seems they trying to make it look like i stole from them and just dont want to pay for ir.. SO FRUSTRATED.. 😡😡😡😤😤😤👎
We purchased our furniture in December of 2020, it was supposed to be delivered in January. Then February. Now March. If you try to contact the store, they always have ‘longer than normal’ call waits. If you contact the company directly, they can’t tell you anything about your delivery outside of 24 hours. It’s like they are intentionally setup to be the least helpful to customers who have spent thousands on furniture from them. Their furniture is amazing, their prizes are way too high and the customer service is a dumpster fire.
Has taken 6 months to recieve a little over half the order my mother in law ordered. Everytime she has tried to get information or someone to do something it has had to be escalated to the manager for anything to happen. It is insanely ridiculous for such an expensive purchase to take 10+ tries to get right. Wont ever reccomend to anyone to go here.
Becareful, once you sign for delivery there is no satisfation guarentee! No matter what buyer beware!!!!!!!!! It has been over two months since we filed our complaint about our dissatisfaction with our purchase and we have heard nothing from them. Each time we have tried calling, many, many times, we either get transfered to anothe line, are told that someone will contact use about our problems within 24 to 48 hours, placed on hold or completely disconnected. Usually we can't even get passed the computer selections. Within a month our reclining sofa developed a squeak, and the center cushion is much higher and harder than the side cushions and the problem became worse. We had to go to the local store, talk to the manager who told us that there was nothing we could do after the furniture was delivered and signed for. He said he would start a customer complain. However we have not received any response by phone, text or email. This will be our last purchase from Ashley, even though all of our home is furnished from Ashlee.
Very Rude and unprofessional Staff when i got there i got these ugly look from the staff which you should never greet someone like that also when i was paying the agent refused to apply the discount to my purchase! I've been trying to contact manger but been unsuccessful. And got a broken dresser.
Paid $150 delivery fee to wait two months, then to have it delayed an third month. Who knows if it will be delayed again! My lease might be up before the furniture I paid for even arrives.
Worst customer service and they are keeping delay the order . Never buy anything from them
Great place to sit in the parking lot and smoke weed, had no interruption and nice view of the highway😄
Nice furniture, but don't come here if you want your furniture in a hurry. Been waiting 4 months for a TV stand with a fireplace insert, still won't have it by Christmas. Very disappointed 😞
Ordered couches (love seat,couch, and ottoman) paid in full (part cash/part debit card) during Early October of 2020, was told my order would be ready in 6-8 weeks. In November 19th 2020 was told it was on back order new date would be December 19th, 2020. Just got a notice that there’s another delay until January 19th 2021 & there’s no guarantee. I will be having a baby in February 2021 & am just disappointed that it’s taking this long. Really was excited to buy here for our new home. But fed up with all the delays so I canceled my order and requested a refund, now they’re telling me I won’t receive my cash refund until 6-8 weeks as well. My debit refund can’t get refunded to my new debit card (since I lost my old one) although it is the same account. So now I have to wait even more for my money back. Worst experience ever. Employees whether in store or over the phone, and via chat couldn’t seem to care whatsoever. I will not be back or even recommend. I regret my decision to even purchase. Was told I would get a call today 12/18/2020 & have not received any news about my debit refund or cash refund
Two different salesmen lied to us to make their sales. October 28, 2020 we purchased bedroom furniture and a couple of small tables and stools for the dining area and were promised delivery by mid-December. We went back on November 16 and purchased a loveseat and couch at which the second salesman quoted delivery of all pieces purchased for December 16. I call today to find out the timeframe they will be delivering on Wednesday, December 16 and was told that 1.) They stopped delivering to Pendleton 7 months ago, 2.) Part of my bedroom set will be “picked up” for delivery on the 19th after I’ve already taken the 16th off and rearranged my schedule to be home, 3.) Due to being outside their “delivery bubble” all of my items will be picked up by a third party carrier, taken to Portland, then to La Grande, and then to Pendleton, all by different trucks and crews so it’s a 21 day delivery time from the day what’s available is “picked up” on December 19, and 4.) The couch and loveseat are out of production until late March 2021 and there are orders ahead of mine so chances are with the 21 day delivery schedule from the time mine is actually “picked up” I’m looking at April-June. I asked if we could go pick the items up to which the manager cheerfully said yes, but we would have to go get the items from Tacoma. Unbelievable! She told me all of this information was readily available to both salesmen and she couldn’t tell me why this information was omitted. I asked to speak to her boss by the end of the day to which I have not received any communication back from him. In the meantime we missed the Black Friday sales where we would have gotten better discounts at other places and already had our furniture (we know this because we shopped around before buying and had already checked on availability of other stuff we liked and looked at the Black Friday sales at a few places but didn’t feel right about cancelling our orders just to save a little money. We committed to the purchases and when I used to work commissions I hated it when I was banking on a certain amount and then someone would cancel an order and ruin my expectations). Even if we would have had to pay a little more we would have been glad to do that we would have our furniture. I will NEVER, NEVER purchase from Ashley again. It is it reprehensible for not just one, but two different salesmen to lie and make false promises to get the sale. The manager I did talk to didn’t even make any efforts on her end to make it right. She just told me not to kill the messenger and it is what it is. In that is also like a $500 delivery fee.
Very helpful salesmen here. Especially Le, she did great on trying to get me exactly what I wanted and showed me everything she had to offer on the showroom under my specifications. I didn’t buy anything this time, but any time I intend on getting furniture I’ll be headed here first.
We shopped for new furniture back in September paid ahead to get it ordered, we were told they would be delivered on nov 5th no call at all we had to call them so they could tell use they are on backorder till December 2nd. We purposely bought them ahead of time to have in time for the holidays. Once we called the store they stated to call them back in a week and they would look into it for us.. we called another week later and the person wasnt even in that told us to call her back. They finally were going be in stock the weekend before thanksgiving so we asked if they can be delivered that week before thanksgiving and they said no that trucks were already full.. and they didn’t deliver on Wednesdays.. they have horrible customer service they wont communicate with the customers and the warehouse doesnt have phone numbers to call only emails?? So then they said we could get a refund it would take 5-7 days... well guess what is been over a week not counting the holiday and still have not received our refund.. we again had to reach out as we were told 5-7 business days.. they said the system didnt let our refund go through so they will have to do it manually in the store.. so now im thinking if we wouldnt of called they just will scam you into keeping your money.. this is the worst furniture shopping experience ever.. if they just communicated with us this would have been a different story but they are not helpful at all and there customer service is the worst.. hopefully we will get our refund back, otherwise i guess we can just go pick out whatever I want in the store and borrow it until we get our money back.
I bought new furniture at Ashley home store. They dropped off a floor model/ damaged couch beat up and clearly damaged and was bandaged back together with glue and a furniture marker. I was informed that everything else I received was new in the box except the damaged couch. The delivery drivers gratuitously called customer service for me and sent pictures of the damages. We explained the circumstances to the customer care individual and were told that they were going to get manager approval for us to keep the couch until they could replace it. We never received a call from the manager and hesitantly let the delivery guys go with them assuring us it was a none issue.I went in to the store to complain and asked if this is how they do business. I got a no, with no apology. They said I had the option to refuse the delivery and I responded that it would be unnecessary to refuse the delivery if they would delivery new furniture. I’m officially confused with how people stay In Business.
If I could give negative stars I would, but I will have to settle for one star. We bought two bookshelves from Ashley&'s and were told that it will take 5-10 business days to deliver. My husband and I were given an option of a white glove delivery where someone would put the pieces together for us. Since I managed furniture stores in the past, I didn&'t need any help with assembling pieces and quite enjoy doing it myself. Therefore, I opted to get the furniture delivered to the house and I can assemble it myself. My first bookshelf arrived yesterday. My husband and I opened it and noticed scratches on the metal as if this piece might have been returned previously and then shipped to us. It wasn&'t enough to get us discouraged so we started to work on assembly. As we worked on pulling rest of the pieces out of the box, we noticed that there is a piece missing. I called the store and explained the situation. Lady I spoke to was confused about what I was telling her and thought I was inquiring about when my second bookshelf will arrive. She said that my second bookshelf is scheduled to arrive December 22nd!!! I decided not to go down that rabbit hole for a moment and repeated to her that I was inquiring about how to get the missing piece for the bookshelf I DID receive. After many minutes of complaining about her computer being slow, she finally gives me a case number and tells me that she will send a technician to my home to help with assembly and part missing. Scheduling a technician seemed to not be in the cards since her computer froze. She then advised me to call back in 5 minutes and, hopefully, computer will be working then. Since we live fairly close, my husband decided to just go over to a store and see if he can get a piece from them since they have 3 identical bookshelves in the store. When he arrived there, not only did they not give him the piece, but they couldn&'t even expedite shipping for a new one. It will take 4-6 weeks for it to arrive! When he asked about second bookshelf, they confirmed that it is scheduled to be delivered on December 22nd!! At this point, he just wanted to return everything and look elsewhere. But guess what?... since we opted out of in home delivery and decided to assemble ourselves, there is no returns! We were never told anything about this. Mind you, we never return things! The only reason we wanted our money back is because we don&'t want to be assembling furniture Christmas week ! Now we are stuck with pieces that cannot be put together for a month and will be assembling furniture on Christmas. How underwhelming and disappointing! Ashley, you can do better. You MUST do better! If you want to say in business and compete in a very saturated market, find a way to make things right for people, especially when the fault is on you. Save your money people or go somewhere else where you will be treated like you actually matter and your business is appreciated. lol
Great service, quality of product is great, have inventory on certain item. Timely delivery.
We purchased a sectional and were given a delivery date that we were okay with. The sectional arrived on the delivery date as scheduled. The delivery process was seamless. We received a text to confirm our delivery day, one to inform us of our delivery time and the morning of a link that allowed us to follow the delivery schedule. Super nice. We received a text when the delivery was 10 minutes away. They arrived 10 minutes later. The delivery driver and helper were very professional and careful they took safety protocols as well. Our sectional was perfect just like the sale, communication and delivery. Thank you Ashley Home Furniture.
Plenty of sales personnel but no one bothered to help us. As we walked around the store twice, noticed nice furniture but again, no one greets you or offers to help
I order A bedroom set from ashleys furniture on 8-3.And my delivery has been posted several times. I was Guaranteed delivery on the 12th of November and once again no bedroom said so if you want furniture in a hurry do not go to Ashley's
Echoing the same reviews that this store seems to get. I purchased a living room set on 7/16/2020, the order was promised 9/20. The order was delayed to 11/22. On 11/22 I only received a partial delivery. After waiting another few weeks I called to see where the rest of the order was. After extended hold times and fruitless conversations, I opted to go into the store. The office staff was incredibly rude. They informed me that my order had been cancelled and refunded to my &'Synchrony financing account&", the problem was I paid cash. Following a frustrating conversation, the staff member gave me a refund for the rest of the order that I had not received. The entire experience with Ashley Homestore, from start to finish, has been terrible.
I highly do NOT recommend purchasing any furniture at this time. They use COVID-19 as a reason for everything. We have been waiting for our furniture for 3 months, we purchased in July. And we got part of it in October, now they are telling us it will be Jan now. RIDICULOUS! We purchased a power operated recliner sectional. The only part we are waiting for is the part that does not recline and has no power or arms. We spoke to multiple customers rep which told us that the part was ready and will be shipping out in Nov. So why are we being told now that the part is NOT ready, because is it still needs to be made at the factory. This is no Joke. Just do not purchase at this time.
We were supposed to get our new furniture in September. We ordered the beginning of August. It is now November!!! It was supposed to be delivered October 29th and then it got changed to November 3rd. And again it’s not coming!!! It is supposed to be here next week because they are booked tomorrow. Not like I have been waiting 3 months or anything!!!! Ashley Furniture’s customer service sucks!!! If it doesn’t come next week, I’m getting a refund.This is beyond ridiculous. When I called, the lady couldn’t care less. She was really unprofessional. Not ever going to get my business again.
DO. NOT. BUY. FROM. THIS. STORE. Not if you actually want your order or any help from customer service anyway... I placed a nearly 13k order on a full living room and bedroom set back in AUGUST. With covid going on they advised itd be a bit before we got out order (thats fine I understood) but if we waited until mid October they could guarantee we'd have everything all on one delivery. Perfect! Right? WRONG. Ashley called my s/o instead of me (the account holder) to say our delivery was scheduled for a day different than what we confirmed in store, and we would on receive about half of the order. When my s/o told me this I tried calling myself to verify the details and guess what, no one answered. For 5 days I called and only got to leave a VM saying someone would call me back in 24-48hrs. In a last ditch effort i reached out to their online chat via their website. The gal I spoked with on there confirmed my order was good to go and I'd be getting my entire order on the correct date. Ok, weird they said otherwise before but cool! Good to go. I even double checked 1wk before our delivery date via website chat again and again they said my order was complete. Day before delivery s/o gets another call saying they dont have everything... I'm now upset because I don't know whats going on and I cant get a hold of anyone at the store. Dudes come to deliver and say they dont have x y z AND they left our box springs (required for the bed frame) in Tacoma... but I could go pick them up (4hrs away) if I wanted to... so now I have half an order and I cant even sleep in my own bed. Now here's the kicker. These delivery folks banged up my freshly painted walls. And they hid the fact they damaged my brand new dresser and improperly put my bed frame together so the screws are stripped out and it wobbles and squeaks! They pushed the damaged dresser side against the wall where I couldnt see it. And obviously since I couldnt use the bed yet I didnt know they screwed that up until later in the evening after we had to find somewhere local who had two cal king box springs. So now, its been 4 going on 5 weeks I STILL HAVEN'T GOT A CALL BACK TO FIX MY ORDER. Thats all I've asked for, is to talk to someone at the store or a manager. I've even reached out to their fb messenger and I got the runaround saying theyve escalated my claim again, then get ignored on there as well. Absolutely awful customer service. I thought I was investing in quality furniture with a good warranty, turns out they just like taking my money without delivering and then ghosting me. I'd give 0 stars if I could... I would have been more than understanding and willing for them to make things right if they offered. But at this point Im canceling everything else and telling everyone I know to spend their money elsewhere after such a frustrating and deceitful experience.
Service was amazing! I was definitely very indecisive, the Alex was extremely patient and very helpful! My furniture should be here within 2 weeks, so hopefully the quality of my furniture is as great as the service! I will definitely go back! Update: when I received my couch, the bottom part was ripped. I called and they sent someone out right away to get it fixed. I was also promised pillows as part of the sale of my couch. They were not the pillows that came with the couch, they were in another set. But Alex promised me the pillows, and now 3 years later.. I still never got the pillows. I even called a few weeks later to check the status and Alex told me he was ordering them. I never heard from him again.
I sent my wife in and let me tell you these guys went way out of there way to be helpful and make sure she got everything that she needed. If you’re looking to upgrade your furniture head in to Ashley’s and ask for Mike M. Great guy, great service and awesome store!!!
Absolutely recommend this place! Stellar customer service and Wow, what a great store!
Great Customer Service!
Ordered a sectional on 7/25 and it’s still not here. Ashley Furniture told me the delivery date would be 9/24 and it’s been pushed back every week for the past 4 weeks (new delivery date is now 11/01) which is a 15 week wait compared to the 6 weeks they first told me. Customer service is just bad you will get redirected to the 800 number and get placed on hold for almost an hour. They don’t update you at all, you have to call them asking if it’s coming or not.
Go somewhere else! I ordered a sectional in July and knew the store/company was on backorder due to Covid so was given 6-8 weeks as delivery date which I was fine with. I got a call saying it would be delivered 9/24 which was a wait. I got no notice of it being delayed. It had been pushed back 4 times from 10/08, 10/16, and 10/22 with all of those times being me having to contact Ashley not Ashley Furniture contacting me to let me know it’s delayed. I just called to ask if it was getting here on the date they told me so I can plan to be home and now they told me it’s estimated November 1st for delivery. Again, it is me having to contact them and the date now getting pushed 14 weeks and counting since purchase date.
Unfortunately, they lie about their delivery dates. We ordered lots of furniture back in July and we were told we would receive it all early September. We just learned we will not be getting any of it until end of October and beginning of November. We also just bought a new home with no furniture.... so currently have nothing in our living room and bedroom. We have ordered a dinning table and an office desk from other furniture stores in the beginning of September and already received that furniture this week. I wouldn’t recommend shopping here if you want to wait MONTHS to receive anything.
The salesman was very nice, not pushy at all. He was very helpful and made the purchase go very smoothly.
If you have any problems customer service is the worst I have ever encountered. When putting the desk together they drilled through the wood. Been almost 2 weeks now trying to get this issue taken care of. Every time we call over 5 times we get a different story on how to take care of it. Try to schedule a technician today was cut off and nobody called back to following up. Before they leave make sure everything is good or you will spend more time trying to get things fixed then it is worth. Just spent another 47 minutes on the phone trying to get a tech out to my house and was disconnected. Just shop somewhere else. Just shop somewhere else.
Great experience! The gentleman we worked with did not pressure us, gave us help, and also gave us time to discuss things among ourselves. Very appreciated.
Always professional and never trying to sale you on extra stuff you don't need.
A good friend of mine bought a desk from Ashley HomeStore Richland yesterday so he could work from home. He paid $500 for it on a clearance sale. When he got home and opened the sealed box to assemble it, he realized there were no legs in the box. There is no way he could have known that the legs were missing. When he went back to the store to return the desk they told him that all clearance sales are final and they would not refund his money or exchange it. He just couldn't believe it. They told him to make his own legs or have them made by a carpenter. Unbelievable.... Please beware of shopping at this store. They appear to be fine with taking advantage of people. I know I won't ever be shopping there.
Warning! A good friend of mine bought a desk from Ashley HomeStore Richland yesterday. He paid $500 for it on a clearance sale. When he got home and opened the sealed box to assemble it, he realized there were no legs in the box. There is no way he could have known that the legs were missing. When he went back to the store to return the desk they told him that all clearance sales are final and they would not refund his money. He just couldn't believe it. They told him to make his own legs or have them made by a carpenter. Unbelievable.... Please beware of shopping at this store. They appear to be fine with taking advantage of people. I know I won't ever be shopping there.
Customer service was TERRIBLE, employees were snarky and rude and obviously had no patience nor any interest in trying to make the customers experience enjoyable enough to make them want to come back. Would recommend Mor Furniture or Furniture Row
A lot of quality furniture
Order $1,900 in furniture every single furniture was damage!! And it took 6 months to deliver one tv center!! Not recommend at all ..
We needed furniture! Drove to BBC them because our kids had just purchased from them. The staff said the furniture was in stock and would be delivered in 2 weeks. 2 days before delivery we get a phone call saying not this week. They did the same to our kids. When she called to verify THAT person told her it would be SEPTEMBER (hers was supposed to be in JUNE). I looked up reviews and this has been a trend with them for years! NOT just during the Covid19 crisis. We bought with our credit card so we were able to dispute. It was credited back. We just got a call from them asking why the furniture we are receiving in AUGUST had not been paid for!!!! Shame on them!!! If I could give 0bstars I would have.
Bought a nightstand and bed frame just before Covid happened and then quickly realized it was a terrible idea with the covid getting worse so we cancelled our order for the bed frame but kept the nightstand since we already had it. Then they closed their store during the pandemic and told us to make payments online or call. Every time we went to make a payment online it wouldn’t go past the log in screen and every time we called there was no answer because they were closed. Finally got someone on their customer service 1-800 number but they would transfer us to the local store for a payment because they couldn’t take it. Kept getting emails about how we need to pay but every time we tried there was no one available. Now that their store is somewhat open they sent our nightstand to collections! They stated we owed over 3000 for a bunch of other things we never ordered. This place is a joke and I will continue to tell everyone not to shop here. Ridiculous!
Great deals ! Sales guy accommodated my need.
Nice selection. Everything needs to be ordered because they wont sell any of their displays. Custom order is 3 months out. Sorry but i cant wait 3 months for a sofa.
My husband and I just left the store. Very disappointed with their service, we’re remodeling our house and decided to come in to pick up some furniture thinking about 10k to spend. Not one person said hi or approached to greet us. POOR SERVICE.
Dustin and and the crew are excellent they basically all know me by name I’ve been going in last couple years since I bought my new home and I furnished it with all but Ashley Furniture Everything looks excellent and also excellent quality thanks to them!!!! Let’s see what is next for me to furnish I will be there to shop
I've been dealing with this for over 3 months. I ordered a bed frame from Ashley. The headboard finally arrived after 2 months. It was damaged. It took me over a week to get ahold of them to get a replacement. When the replacement arrived I was charged again and got an overdraft fee. It took me another week to get a hold of them and they said they won't refund me for the headboard but will refund the overdraft fee. I've been waiting 2 weeks now and still don't have my money and I can't get a hold of them. I will never do business with Ashley again and I will do what ever I can to make sure no one else will either. Ashley home store is nothing but liars snakes and thieves.
I&'ve been dealing with this for over 3 months. I ordered a bed frame from Ashley. The headboard finally arrived after 2 months. It was damaged. It took me over a week to get ahold of them to get a replacement. When the replacement arrived I was charged again and got an overdraft fee. It took me another week to get a hold of them and they said they won&'t refund me for the headboard but will refund the overdraft fee. I&'ve been waiting 2 weeks now and still don&'t have my money and I can&'t get a hold of them. I will never do business with Ashley again and I will do what ever I can to make sure no one else will either. Ashley home store is nothing but liars snakes and thieves.
My sales Rep Le Reynolds was Amazing! Her associates were extremely helpful, moving pieces together numerous times to assure the perfect combinations. The entire experience from check in to purchase was enjoyable and stress free.
Leo was amazing and patient. Thank you
Do not shop here for furniture, worst customer service ever! Make sure you double check the price that they are giving you because I made a $3000 purchase only to find out online the couch with $1000 cheaper. Three times into the store and now they’re telling me I owe an additional $30 and they’re going to send me to collections over this, do not shop at Ashley furniture
Went looking for a bedroom set and let me just say they are not very customer service oriented. Was looking around and everyone seemed to care more about there phone and texting than any question I had. The guy "helping" me, Josh, didnt seem to care about anything but texting away. Yeah no thanks. I'll go buy somewhere else, where they'll care to help me buy. On top of that, he seemed to be bothered by trying to help me out. Yeah, it's OK. I rather shop elsewhere.
The staff at the store are okay. The customer service after the sale is the problem! Every single transaction my family and I have had with Ashley has had delivery issues, billing issues, or return issues. Customer service is non-existent. They overcharge for delivery, then change delivery dates or show up at different times. They bill you way before they provide you with the product. We were billed for one of our orders, then the delivery kept getting pushed out. When I called (on hold for over an hour), I found out that the item purchases was no longer available. That was almost two months ago and I still have not been credited for the item. Currently when you call, you sit on hold for 15 minutes, then they either hang up or ask you to leave a message, with a call back within 48 to 96 hours. The call back never happens. I would suggest going somewhere with better (any place would be better) customer service.
Not happy with my purchase at all. Shipping will take forever, handling is not good I got a broken bed. Two ladies helped us at customer service and they both lied about that shipping dates. They always call me and delay The shipping. I will never buy anything else from Ashley Furniture.
I bought a recliner at Ashley's furniture in Kennewick WA. they said it would be delivered that Friday they never told me I was suppose to get an email and a text the day before to confirm my delivery...I got nothing and no recliner. I thought it was already set up when they said Friday. I looked at my paper work I saw my phone number was wrong right numbers wrong order email address was incorrect instead of an m they wrote two nn's. I called customer service to see what was going on they said that they fixed all was ok and I'd get an email me and text me the day before (this took hrs within 3 days) I called the next day to verify no answer just a "please hold one of our representatives will be right with you" 2 more days of calling I finally connected with woman that never said her name I asked her what her name was she changed the subject I thought maybe she didn't hear me I explained everything to her and asked to speak with a manager she straight up hung up on me. Grrrr I called again no answer just hold for the next person to help finally I spoke to another woman told her the same thing she said it was fixed with an attitude cut me short and said good bye. I still did not trust that my information was correct so I tried calling the store of corse no answer just another hold on someone will be right with you. While still on hold I drove over to the store to make sure I wouldn't miss the next delivery date. I went straight to the front desk and explained to the woman what was going on she looked at her computer my information was still incorrect she supposedly fixed it because we were face to face. I hope it will be delivered soon. This process took a week an a half to fix. I'm so upset with their service I'll never ever shop there again. I gave it 1 star because I had to, no other choice. I'd give them a ZERO
Walked in and the employees were on their phones and not caring about the customers. We had to say hi to one of them and even then he looked away and barely noticed us. Do not recommend this place.
Walked in and the employees were on their phones and not caring about the customers. We had to say hi to one of them and even then he looked away and barely noticed us. Do not recommend this place.
Had a great experience, I got help from Lupita and I loved the way she helped us she helped us find exactly what we were looking for, we even got a great deal.
We went into Ashley just to look and met Mike ah the front of the store. He was exceptionally friendly and helpful, and we found exactly what we were looking for, for our bedroom. Not only was the price already a lot lower that advertised, they lowered it even more for us, without any negotiating, we were completely shocked. We also purchased (3) table and end table set for $499, regularly $1499, and Mike also took more off of that price as well. We will definitely continue to purchase items from Mike at Ashley HomeStore in Richland, Wa. We appreciate all of your help, thanks again!
We had ordered a dresser the first of the month. Since no one their would answer the phone, we had to go there. Not by choice. My mom needed to make them Ware that she could not answer theirwpredelivery call and had been told they would not deliver otherwise. She is in an exact radiation schedule. Our paperwork in the managers hand which we brought in from the sales person the call would be 2/27 and delivery 6/3 . When the manager looked it up, she said w÷ receive your order 3/6, the truck is full on Friday, we we don't deliver sunday or Mondays. Our paperwork had completely different confirmation and we never received any call changing it. This order is now coming a month and one day later. The manager sis offer something different, but my mother knew what she wanted.
Great service... great price... they have an awesome clearance room! I will b back. Thanks Justin
OMG, after reading these reviews I am even madder. First we purchased a couch and loveseat and had great service in the store and it was delivered on time (fantastic, if that was the end of story they would get at least 4 stars) during the purchase process the (new) salesman listed my husband by his middle name and even after asking several times they still call him by that name. Since we had great service and they remember us when we walk in we decided to change out our coffee, end and sofa tables....this is where the problems started. We were given a delivery date a month out because the coffee table wouldn't be available for that long. 2 days before that date my husband received a message stating that we needed to reschedule, I called and rescheduled. When I asked why I had to reschedule I was told that it was because they hadn't received a confirmation on the deliver which they had noted they had tried 4 times (the message stating the need to reschedule was the only notice we received) so now 2 days before new date husband received message to confirm delivery and since he is at work and busy he had me call. I called and spoke to Brian to confirm, he asked if I still wanted the delivery since the coffee table was back ordered. Not happy since the date given to me is now 2 months from the date I ordered and paid for all tables, but yes deliver the others. I also gave them my phone number since I am home. My husband received message a few hours later stating that we needed to reschedule since they had not received a confirmation on delivery (?????? I had just done this). My husband went to the store (I was shopping close by) and I met him there. He told the salesman that he wanted to get there before me so that I didn't bite their heads off because I was sooooooooo mad. They were finally able to keep the delivery date. So far the delivery is scheduled for tomorrow, they can't deliver the coffee table for over another month. They still call my husband by his middle name and all calls and messages are still going to husbands phone, lets hope they can still get my tables to me in good condition on time. I DO NOT plan to make any further purchases from them
I love lamp!
Came in store not expecting to leave with everything I needed. Not only did I find the perfect set for my living room but I also left with home decor and a patio set! Have to give it to the best salesman Zaine! Went above and beyond to assist, not only with furniture but getting the best deal. Definitely recommend Zaine!
Great customer service and the best quality furniture I’ve ever bought!
I had read quite a few negative reviews online specific to Ashley‘s. I cannot speak to them I can only tell you what our experience was. We started at Ashley‘s and went to four other furniture stores eventually returning to Ashley‘s because they had the furniture that we wanted after we looked around. Leonel (pronounced Lionel) was the individual we worked with he was very good knowledgeable and friendly. They were having a great sale on furniture and we received what we thought was a very good deal. The furniture was delivered in one week it came in boxes and the delivery crew took it out of the boxes put it together and placed it in our living room where we wanted it. They were professional friendly and fast. We are very pleased with it it looks great! We had a positive experience at Ashley’s and with the sales person we worked with. We will go back in the future to purchase from them. From our experience from start to finish we would recommend Ashley‘s!
The wonderful service from Chris Misec He made us feel important and that we could trust him. Also very knowledgeable about mattresses.
(Translated by Google) Excellent place where I like to buy my quality furniture and also receive them in my house and assemble them and install them where I want thanks for your kindness and professionalism to the manager and the excellent sellers (Original) Exelente lugar donde me gusta comprar mis muebles de calidad y ademas los recivo en mi casa y me los arman e instalan donde yo quiero gracias por su amabilidad y profesionalismo al manager y los vendedores excelente
Great place
Le is one of the best sales people I’ve ever dealt with kind courteous and knows her product she needs a raise I’ll be back to buy furniture from her only. Thanks Karl Fritz
(Translated by Google) We receive excellent service from Lupita. (Original) Recibimos excelente servicio de Lupita.
Ordered 2 barstools about 2 and a half weeks ago, and have not received any information on our delivery date as we were told it was to be delivered to our home. I have called the store 3 times and each time have been on hold for over 20 minutes without anyone ever answering. Wished I would&'ve read these terrible reviews before we ordered. I&'m afraid we are like so many others and are in a revolving loop with no answers or help! Buyer beware on the worst customer service!!!!
Le is an amazing sales person! She really took care of us and assisted in helping find the perfect couch!!
I've shopped here more than once. I have received good service as well as products.
I purchased a leather couch, and a chair and a half w/ ottoman from the Richland location. I was told that my couch would be delivered Nov 14 (11 days after I bought it) and the chair and ottoman 4 weeks later in December. No one showed up or called on the first delivery date. Long story short, I have had to call customer service 5 times (usually on hold for at least 30 minutes) and have been told a variety of stories and new delivery dates. The bottomline is I still don't have a delivery date. They are now telling me that I am "out of the delivery bubble" and I have to wait until they have a full truck to deliver near me before I can get my furniture! The individuals I have talked to every time have been pleasant, but the logistic and customer service protocols have ensured I will never buy anything from this company again. If you are planning to have furniture delivered, I would go somewhere else! *I just went to look at what other reviewers said and the horrible delivery complaints are repeated over and over. Wish I would have checked this website before I purchased! I ordered a table and chairs from Walkers and it was delivered in 5 days. I also ordered a bed frame from Pottery Barn and it came in 6 days.
I never thought customer service could be this bad. Looks like they have friends and family write google reviews. Look on Yelp and they have 1 to 2 star average. Something smells fishy. Anyways I will never step foot in this place again. Also shame on me for giving them a 2nd chance. What a nightmare. You have been warned.
Le was very helpful from the beginning. She was able to answer all of our questions but gave us enough space to make decisions as well. She was even able to negotiate on our behalf for needed changes to our purchase. It was great to work with her!
Poor service and wouldn’t come fix the problem
i was there yesterday to buy my sofas and dining room theres this sales representative lupita excellent customer service i would go purchase again and definetly looking for the same sales representative thank you so much for taking care of your customers that way she does!!!
If I could give -10 I would. Delivery service is a nightmare! They sent me a msg saying my bar stools would be delivered on a Tuesday afternoon. So I arranged to take the afternoon off at a time when I was very busy. I also scheduled some home warranty work for that afternoon since I would be home. At 5pm the night before, I get a mug saying my delivery was changed to the morning and could not be changed. I immediately called the customer service number to try to make different arrangements as it was too late to arrange for someone to cover for me at work. Was on hold for 56 mintues!!!! And they basically said other deliveries had dropped off their schedule so I was moved up and there was. Nothing they could do about it. I had to take the whole day off, losing a day's pay. Totally unacceptable!! So the bar stools arrive and they are like rocking chairs. The legs are totally uneven. The delivery guy says he can take them back, a tech will fix them and they will bring them back, could take a couple weeks, or he could call a technician to come to my home and fix them. I decided on the second option and he called in the repair. They were suposed to call me last night to let me know what time the technician would be here. I never recieved a call and it is fix it day at 10:00am and I've been on hold for 17 minutes so far. My purchase was made at the Kennewick, Washington store and shipped out of Olympia. I WILL NEVER BUY FROM THEM AGAIN!!
(Translated by Google) Very poor service very poor quality furniture do not buy (Original) Muy mal servicio los muebles de muy mala calidad no compren
DO NOT BUY FROM THIS COMPANY. I wish i had listened to the other reviews. They are crooks. When you go to buy furniture they make all kinds of promises to get your business. I bought three bar stool/chairs and a year down there was a problem with their mechanics and one of the screws came off making the handles lose. I called them because I had signed up for the 5 year warranty on their products. Well when I called to have themrepaired the warranty company denied saying they won&'t cover this claim. More than that I called the store to see if they could do anything and the customer service rep (who seemed to have a god complex) said they can&'t do anything either as they now contract with a different warranty company. Total crooks. Thank goodness I am paying off this set and will NEVER give them my business again! Please BEWARE... spend more money elsewhere, MOR, MACYS even ENNIS they all are bit pricey but they stand by their service and care about their customers.
Horrible experience with getting my furniture deliver. Paid over $100 and had to drive to meet the delivery guy and get my entertainment center. Not professional at all! Said they would call me before getting to my home to deliver the item and they did not. Plus, when I picked up my piece of furniture it was not even set up. Will not shop here again.
Le did a great job getting me exactly what I wanted! Nice young lady.
This is a great place to do business. Josh was very kind and professional. My wife and I will definitely be coming back!!
Le was very helpful and polite great with customer service she was wonderful person to work with and very patiently with us totally recommend them to buy furniture thank you to Le now our home is complete the gentleman with financials was very helpful with details
Just making a payment on a matterest
Super nice and friendly, fantastic customer service, willing to help. Le Reynolds was extremely caring, assisted me with finding the absolute best couch and love seat for my budget. Highly reccomended.
My parents spent over 400 for a new chair on 9/28 and asked that the old recliner would be taken down stairs. They did but dropped it right in the walking path. When asked to move it they ignored them and ran out the door without helping. My dad is 89 and could not move it.
Just wanted to take a second to send a shout out to the salesman Josh Rodriguez. I had bought a couch from this store in April of 17’ and just two days ago I was doing some deep cleaning while prepping to move and one of the zippers to the arms of the couch broke. Tried calling for a warranty and was told it wasn’t covered even though I financed an extra 500$ with my purchase for said warranty. Came in a little upset asked for a manager and Josh was more than willing to lend an ear and help me out! Highly recommend this store and Josh himself. Went in upset and walked out a happy camper as well as purchasing a new dining room table! Great job guys, keep up the good work!
I went in expecting to walk away unhappy. However, we were helped by Le Reynolds and that woman has super powers! Her customer service is on point and she went above and beyond to make sure we not only had what we needed but what we wanted as well. She also has the patience of a saint, as my very rambunctious 8 yr old son was bouncing around, and she genuinely cares about her customers. Not only do I highly recommend her and the Ashley store/brand, but we will be back to do business with her specifically.
Terrible store, broken furniture delivered, no customer support
Delivery is absolutely terrible. Waited two months to receive my furniture. Delivery department blames store and store blames delivery department. This company needs better communication within each other and to the customer. Never recommending to family or friends.
Awesome people who work here. Shout out to Le, and the store manager Dustin for helping me find some amazing deals!! My furniture is beyond cozy and beautiful So happy with the whole experience, start to finish
‼️ Poor customer service. ‼️ I placed a order on a living room set about 3 months ago. I moved in to my new home about two weeks ago and still haven’t gotten my love seat delivered. They just keep rescheduling me for delivery And don’t end up showing on my door way!! I’ve been trying to call into the store and apparently none there can take my call. Very disappointed wouldn’t recommend this store to anyone.
While looking for a new leather sofa, we checked many local stores and finally found a sofa we liked at Ashley HomeStore. We spent quite a bit of time with the salesperson asking questions and looking at several pieces. The salesperson was helpful and patient with our questions and the time we spent looking around. After finding the sofa we lilked, we went home to verify that it would fit in the space, but found that it would not and had to return on the following day to find something that would fit. Once again the salesperson was friendly and courteous. We purchased the sofa and selected a delivery date for about three weeks later. A few days before the scheduled delivery date a text was sent requesting confirmation of the date. The day before the scheduled delivery date a text was sent providing the estimated time of delivery. On the scheduled date of delivery a text was sent informing us that the delivery crew should be there within the next half hour, which was actually slightly earlier than the estimated delivery time. The delivery crew were also courteous and confirmed where we wanted it placed before bringing it up to the door. We were not rushed to sign for the delivery and were allowed time to inspect for damage. All trash from packaging was taken by the delivery crew, so there was no cleanup needed. Later that day, a call was made by Ashley to confirm that everything went well and that we were satisfied. I can't think of anything that I could possibly have to complain about. Everybody I dealt with was polite and up front with everything concerning delivery process, shipping times, shipping costs, actions to take if something were to be damaged upon delivery.
Steven White was such a help! Helped without being overbearing! Ordered our couches and delivered right when they said they would with no issues! The movers were very Fast and efficient!
Le was a wonderful salesperson!!! I would use her again for sure!
No customer service! I don't recommend this place! The sales associates are busying texting on the phone instead of making a sale or asking you if you need help. You pretty much need to wander the whole store to find anything of interest.
The store layout seems to focus on room settings versus individual furniture piece assortments. Not wrong orbad but inconvenient when you are looking for one furniture item such as a sofa or side table.
Well they never answer the phone when we call so we have not had a good experience. We called 3 times in one day. No answer. So we purchase our furniture somewhere else.
My husband and I went out to look for a TV stand and we ended up finding one here that we liked, the associate was kind to us but didn&'t mention that it would take over a month for us to get our furniture. We had the date set up and a day or two before they called and told us that they could not deliver that day and that it would be delivered 4 days later. The guys get here this morning and carry it through the door and set it down and I notice that theres pieces missing. The shelf in the middle is missing and that&'s the whole reason we got this one so now we have to wait who knows how long for them to ship us the pieces that are missing.
Le was a tremendous help. She was very knowledgeable of the furniture in the store. Very friendly no pressure. She really took the time to pay attention to my personal needs. I’m very satisfied with the bedroom set, the living room set, and the dining room set. I highly recommend Ashley’s furniture and to get a hold of Lee personally.
Once they’ve sold you your furniture the customer service disappears. I should have read the Yelps before shopping here - lots of similar complaints. I just got off the phone with their corporate office who said they have been having issues with this store for delivery mix-ups, being unresponsive and not answering their phones. We were promised one delivery date, planned to be home, but never received a confirmation. So when I finally made contact we’re told we got “kicked off the system” and it’ll be another week. Three weeks after purchase.
Just lost us customer, and I am pretty bummed because I liked the local store. Ordered furniture for our office in early August and was supposed to be delivered by August 21. Now, cannot deliver until September 25...which is out of a new budget year, so had to cancel. To say the least, not thrilled with their customer survice.
Absolutely no communication regarding delivery. Purchased in-store and was told a truck delivered to the area once a week. Never received a call regarding delivery; when I followed up I was told trucks were booked out for four months. Each time I called to get help/answers, I was on hold for 15-20 minutes before anyone answered. Corporate is not able to assist on local store purchases.
Le Reynolds was amazing to work with! She was kind and respectful and not pushy at all. She new my style and was such a great help in finding my new dining table and entry table. I highly recommend working with her!
Really great furniture and customer service.
We has bought from Ashley furniture in the past. We recently bought a bedroom set for my daughter when we got it delivered it was in really bad condition it looked like it was a return and it had been sitting in the warehouse for a while and to top it off the mattress was not the correct one. We went to the store the older lady in the customer service desk is not helpful AT ALL the guy that sold us the set stepped in and said that he would look into it. He later called us to let us know that our correct mattress was in the warehouse that we could go for it to just take the one that was delivered which we did when my husband got home with the "new" mattress it was stained and ripped the mattress is the bed in a box mattress it wasn't even in a box the mattress was all ripped. When we got our new set delivered the painting quality was bad the delivery guys told us someone would be calling us to set up a service appt to get it fixed, till this day we have not received a call and I didn't even bother on calling them I will just NEVER purchase anything from them again.
I would never use this store. They don't deliver on time or follow through with what they say. When I cancelled my order after it not being delivered twice when they said it would be. They wouldn't refund my sales tax I had to pay up front unless I came into the store. I live over an hour away. The Office Manager was rude. I went through the same situation with this company 3 years ago. I thought I would give them a second chance. Big mistake.
Hope you never have to deal with their delivery service. Just bought our second couch here and I never get any communication when my delivery falls through. Just had to call again after not having my things delivered when I was told. Never a call or email. This happened with both purchases now. Definitely taking my business elsewhere.
I would never use this store. They don&'t deliver on time or follow through with what they say. When I cancelled my order after it not being delivered twice when they said it would be. They wouldn&'t refund my sales tax I had to pay up front unless I came into the store. I live over an hour away. The Office Manager was rude. I went through the same situation with this company 3 years ago. I thought I would give them a second chance. Big mistake.
Little to no communication. Unable to communicate with anyone other than the store and a regional manager. Employees are caught between a corporation that doesn't care about a customer and an angry customer. As of August 1, still waiting on a complete furniture delivery place in May. I stupidly chose to give this business a 2nd try after my first botched order. There won't be a 3rd.
I can't leave less stars than 1. . . Little to no communication. You can only speak to the store, if you complain enough the regional manager. The employees are caught between angry customers and a corporation that doesn't care about customer service. As of August 1 I'm still waiting for a complete furniture delivery placed in May.
This place is the worst to get furniture or anything like it. When they came to deliver my living room set , the love seat and the main couch were ripped. & They took 3 months to bring me a new one. Absolutely hate it!
Le helped us a lot, look her up when you get to the store, she’s great.
Worst experience ever!! I’ve waiting almost 3 months for my furniture and when they finally came “ALL of the pieces broken!! Never purchase again Shop here if you have a lot of patience!! They change me the delivery date 5 times!!
Customer service was amazing. We had an exchange and they happily fixed everything for us. April was super helpful. Would shop here again for sure!
Okay, so Mike really helped us out. He knew his product and was prompt to answer all our questions. (We has alot). He helped us take advantage of the promotions that were going on in the store during the 4th of July week and we were really satisfied. If you go, check him out. He will most definitely get you a deal and make you aware of the little things we may not know.
Bought dinning set
Awful customer service and delivery!
Spent thousands, waited six weeks, then received same-day confirmation for a delivery that never arrived. When we called to ask what was up, they couldn't tell us where our order was or when it would be delivered. Turns out parts of it were delayed several weeks, but no one told us. Bottom line: Shop here if you have a lot of patience, and aren't particular about companies delivering as promised.
We came in to the store not knowing exactly what we wanted. Le Reynolds introduced herself, showed us a few things about the current sale and left us to browse. (Exactly what we wanted) After a while she stopped by to check in on us and answer any questions. She was Amazing to work with! No pressure, very patient, and found us the best deal possible! I would recommend her and her store to anyone looking for some new furniture or Decor!
Bought furniture 3 weeks ago. Have had 2 different delivery dates with no call, no show both times. Now have another delivery date set 3 more weeks out. The Kennewick, Wa store DOES NOT have a direct phone line to reach ANYONE. Last time I went in, the sales rep flat out lied to me about my furniture being in the warehouse. Overall, absolutely awful customer care after they had my money. The worst I’ve ever seen. I’ve even had car salesman take better care of me than this. I wouldn’t recommend this company to anyone. This company is the epitome of why sales folks get a bad name.
Very friendly! Le was amazing and so was junior!! Bothvworked very hard to get me what I wanted and needed!!
I will say this. The managers April and Dustin did treat me with respect and handled what happened professionally. They made it right which I respect.
I'm so disappointed with my experience. My husband and I decided to replace some old inherited furniture with a brand new sofa and loveseat. We shopped around town and found a set that we loved at Ashley furniture around April 20th! We paid cash and were told to expect delivery May 3rd. Excitedly we posted our old stuff online and had people ready to pick it up. The 3rd was right around the corner, so I pulled out the invoice to check for a delivery time, it showed a delivery date of 5/24. I was bummed because that would leave us without furniture for three weeks! We stuffed our disappointment and waited. the 24th came and they only brought the loveseat. When we called we were told that the sofa wasn't loaded on the truck. Then we were told that we had to wait another three weeks! Today was supposed to be the delivery date and guess what wasn't loaded on the truck?? I'm really upset by this and will be taking the loveseat back. This is 7 weeks that my family hasn't been able to sit together in the FAMILY room.
Nice furniture store and they usually do sales
The sales rep. Was trying to sell me something i was not interested in buying
If I could give negative amount of stars I would. I went to Ashley months ago. Ordered sofas from their online kiosk and waited a long time before I received couches that were not what I was told they’d be like. While at Ashley’s they told me I had 14 days if I wasn’t satisfied with my purchase. Turns out they switched companies and I had to go through a ridiculous amount of hoops to get them to exchange the sofas although I was promised good service and an easy exchange when I first purchased them. Had to keep the sofas I didn’t want wrapped up in my living room for many weeks, meanwhile I have no sofas of my own to sit on. It’s been months since I’ve had sofas due to their ridiculously long shipping period. I finally got the ones I actually wanted today. Funny thing is they scheduled for my new sofas to be delivered two weeks ago, and had to reschedule due to being back ordered. Adding even more time to the months of waiting I already had to do. For what? For them to be damaged upon arrival. OF COURSE the sofas are DAMAGED. Now I will have to wait YET AGAIN to get them repaired or exchanged if they don’t make it impossible for me to do once again. I’m already sensing that this process is going to be difficult AGAIN and it is at no fault of my own! Service is terrible, only a few reasonable employees. They take forever to answer the phone, that’s if they answer it at all. Shipping is ridiculous, never waited so long for furniture anywhere else. They have many employees at the store, hardly any customers, and yet they cannot answer a simple phone call. I wouldn’t even recommend this store to my worst enemy. This store is the biggest waste of time and money. Terrible customer service and I will make sure to spread the word. Do not waste your time or money at Ashley’s, do not make the same mistake I made.
New furniture! Yay
If I could give negative amount of starts I would. I went to Ashley months ago. Ordered sofas from their online kiosk and waited a long time before I received couches that were not what I was told they'd be like. While at Ashley's they told me I had 14 days if I wasn't satisfied with my purchase. Turns out they switched companies and I had to go through a ridiculous amount of hoops to get them to exchange the sofas although I was promised good service and an easy exchange when I first purchased them. Had to keep the sofas I didn't want wrapped up in my living room for many weeks, meanwhile I have no sofas of my own to sit on. It's been months since I've had sofas due to their ridiculously long shipping period. I finally got the ones I actually wanted today. Funny thing is they scheduled for my new sofas to be delivered two weeks ago, and had to reschedule due to being back ordered. Adding even more time to the months of waiting I already had to do. For what? For them to be damaged upon arrival. OF COURSE the sofas are DAMAGED. Now I will have to wait YET AGAIN to get them repaired or exchanged if they don't make it impossible for me to do once again. I'm already sensing that this process is going to be difficult AGAIN and it is at no fault of my own! Service is terrible, only a few reasonable employees. They take forever to answer the phone, that's if they answer it at all. Shipping is ridiculous, never waited so long for furniture anywhere else. They have many employees at the store, hardly any customers, and yet they cannot answer a simple phone call. I wouldn't even recommend this store to my worst enemy. This store is the biggest waste of time and money. Terrible customer service and I will make sure to spread the word. Do not waste your time or money at Ashley's, do not make the same mistake I made.
If I could give it a minus I would! We’ve been dealing with them since October and management along with service is very unorganized. First off took us until March to “receive” a bed we ordered in October. That bed never actually got here and they had us back and forth with the order... we ordered and exchanged new couches just to find out that one of the pieces arrived ripped from the AND to top it off service keeps getting scheduled on days that the tech either is not working or on vacation and now they have us calling again back and forth. Oh and not to mention that our refund from the bed took forever to get to us even when the store manager promised it.... store manager will absolutely do nothing for you to help at all!! Very frustrating and on top of that They still haven’t adjusted the difference of the previous couches we exchanged.... we are fed up and very frustrated we can’t actually talk to anybody else higher up than the store manager to help resolve this issue.... stay away from this store if you can! Wayfair overstock hayneedle is the way to go customer service is great! And fast shipping very responsive!
This place is by far the biggest f;:#ing scam ever.... I didnt really have the money at the time so they said we have layaway i know ghetto but hey better then paying with interest anyways get a call like 2-3 months ago saying they dont do that no more and was going to cut me a check for over 600 bucks havent seen it havent seen my money i put towards this dump of a furniture i was trying to buy and now they cant even find my account because its been erased wtfff
Had the day off today to enjoy a long Memorial Day weekend, so delivery was perfect. Then I get a random phone call saying my delivery would have to be rescheduled and somehow it “didn’t make it onto the truck”. Now I’m going to have to wait until, at minimum, Wednesday, and have to take MORE time off work with their god awful four hour delivery window. I’ll look elsewhere from now on.
Horrible experience. Picked out our furniture as was told it would be delivered in 2 weeks. 5 months later we finally received it. Dealing with customer service was a joke. Wish I would have just canceled our order.
Horrible experience. Picked out our furniture as was told it would be delivered in 2 weeks. 5 months later we finally received it. Dealing with customer service was a joke. Wish I would have just canceled our order.
Wish I could give them no stars. Got a bed set from Ashely furniture waited a month and a half for my bed frame, then when it finally came in they brought the wrong size bed slats called and complained said that the right size bed slats will be UPS to my house so I had to wait another week and half. Once I got My bed slats in I didn’t get all the screws so I had to go buy some from Home Depot because I was not about to wait another week for the screws. Definitely will not be buying from Ashley furniture again !!!!!!
Horrible customer service!! We had furniture on layaway and went in to make a payment and no one would assist us. Waiting about 15 minutes and ended up leaving. Tried calling the store and that was a mistake and we could reach no one. I had to call corporate just to talk to someone so I could at least make a payment over the phone. What a hassle!! THEN I get a call from Ashley a few weeks later stating that they will no longer be doing layaway as they were bought by a corporation and wanted me to finance what we still owed on the furniture. We are Dave Ramsey followers so of course I declined and asked for a refund check of what we've already paid for the bedroom set. She said that was fine but it could take UP TO 6 weeks. It's now been 6 week (actually more) and I recieved nothing. Tried calling the store (again BIG mistake). Waited on hold 20 minutes for customer service to tell me that I would have to call the local store to inquire about the check. I told her yeah that was the number I called. She said oh well you probably got transferred because no one answered at the store (no surprise.) She transferred me back to the same wait line that I waited 20 minutes on already!! I had enough so tried calling corporate and waiting again another 10 minutes just to have them give me another number to call!! Holy moly!! So called this other number and of course was on hold for 25 minutes!! When I FINALLY got through to the store (over an hour later-wish I was joking) the lady says I'll have to call another number to find out where my check is!! I'm not going to just eat over $600!! I will never do business with this company or recommend to anyone!!! ***edit to add that I had to call another number and was on hold 40 minutes for them to tell me call the store because they dont have access to where my refund check is 🤦♀️ what a nighmare!! Tomorrow I call consumer affairs because after being on the phone (95% on hold) their office is now closed.
I don&'t even know where to begin. I&'d give zero stars if I could. After reading a lot of reviews, it sounds like this is just their basic bad business. We ordered a couch and loveseat a few weeks ago. Told us we could pick it up for free, then told us we had to pay the $100 delivery fee. First, delivery was scheduled for the following Wednesday. They changed it to Friday without telling us. Then we heard nothing from them and finally called them. After being on hold for over 30min, they told us the truck broke down. Sounds like it&'s just something they tell people since that response is in other reviews as well. So they came Saturday...with the wrong color loveseat. Told us we would get it on Monday. We heard nothing and called them today (Friday) and we weren&'t even on their list. After 20 min on hold, they transferred us back to the main menu to start over, then to the wrong Ashley store, then finally to the one in Richland, after my husband asked them to check, they didn&'t have us scheduled at all and the loveseat was STILL the wrong color in their paperwork that the manager personally promised he would handle. ALL LIES! Now in theory we have to wait another 8 days to hopefully get our loveseat. Worst customer service ever. Ignore the on hold speech about them caring or being voted best furniture company. It&'s total garbage. Try ANYWHERE else!! Happy shopping! Good luck!
I only put one star because it would not let me put 0! NEVER shop at the Kennewick store. We went in to purchase a power lift recliner and the sales gal had no idea what she was doing apparently. We picked a $1200 recliner and were told we could get it in the color that would match our current furniture (that we bought from them). They delivered a recliner in the color we wanted but it was not the $1200 chair, it was a $599. 99 chair AND it was broken!!!! My husband went in the next day and was told more or less too bad. I went in 2 days later and took an hour arguing. We wanted a full refund and they said they would not do that. They would give us the difference in the cost. That is unacceptable! We are currently still pursuing this issue. AGAIN, be careful when shopping at this store. They lost our business!
Horrible customer service!! We had furniture on layaway and went in to make a payment and no one would assist us. Waiting about 15 minutes and ended up leaving. Tried calling the store and that was a mistake and we could reach no one. I had to call corporate just to talk to someone so I could at least make a payment over the phone. What a hassle!! THEN I get a call from Ashley a few weeks later stating that they will no longer be doing layaway as they were bought by a corporation and wanted me to finance what we still owed on the furniture. We are Dave Ramsey followers so of course I declined and asked for a refund check of what we&'ve already paid for the bedroom set. She said that was fine but it could take UP TO 6 weeks. It&'s now been 6 week (actually more) and I recieved nothing. Tried calling the store (again BIG mistake). Waited on hold 20 minutes for customer service to tell me that I would have to call the local store to inquire about the check. I told her yeah that was the number I called. She said oh well you probably got transferred because no one answered at the store (no surprise.) She transferred me back to the same wait line that I waited 20 minutes on already!! I had enough so tried calling corporate and waiting again another 10 minutes just to have them give me another number to call!! Holy moly!! So called this other number and of course was on hold for 25 minutes!! When I FINALLY got through to the store (over an hour later-wish I was joking) the lady says I&'ll have to call another number to find out where my check is!! I&'m not going to just eat over $600!! I will never do business with this company or recommend to anyone!!!***edit to add that I had to call another number and was on hold 40 minutes for them to tell me call the store because they dont have access to where my refund check is what a nighmare!! Tomorrow I call consumer affairs because after being on the phone (95% on hold) their office is now closed.
Terrible customer service. You purchase furniture in Febuary and dont get it till the end of May. If you call their phone service is horrible, you have to wait 32 to 45 minutes to speak with an agent. Sometimes the agent presses the wrong button and disconnects you and you cant call back without waitin a solid 45 minutes. Worst Customer Service Ever!!!
Poor customer service. I was supposed to get my furniture 4/23/19 then I was told the 25th. When I called to see what time delivery would be they don’t know where the furniture is. When asked to speak with a supervisor I was ignored. When u call the Richland office an operator comes on and u have to be on hold for 20-30 min before u can speak to someone and it’s not even the Richland office. No one seems to know what they are doing and everyone has a different story. Still on hold with them as I type.
If I can give this store zero stars I would. I’ve been trying to cancel an order with these folks all day. They keep hanging up the phone as soon as they are aware of us trying to cancel due to them changing their delivery dates on us several times. Save yourself time and stress. Don’t shop here. I will never shop here again nor will my family.
Pathetic customer service!!! I’d stay away from this store if I was looking for reliability and dependable staff to help when looking for furniture... NEVER again. Seriously worst experience ever. Staff failed to tell us they were getting new owners so now nobody knows what happened with a 4,000 + refund ??? How convenient!!! I smell fraudulent activity!!!
The worst customer service ever. It took three months to get my recliners and now one is defective for the last four months and all I get are excues! Stiil waiting.
I love the selection and the staff is incredibly helpful.
I went into Ashley to purchase a coffee table set and when the salesman found out that I didn't want got buy new sofas to go with them he became very rude and short with me. I guess if you're not spending more than $500, they aren't interested in providing customer service. Won't be going back.
We went here tonight and Josh was our salesman, he was very kind and understanding and helped us pick out a new couch, bedside tables and a dresser. He was very patient with us and our kids that were throwing a fit. This place has a great atmosphere and I will definitely recommend them to friends and family!
We dealt with a salesman full of white lies. It absolutely ruined the experience. Instead of admitting he didnt know something or just getting someone to help him answer questions, he would tell us what we wanted to hear. So we ended up with a bed that wasnt going to work for us. When we wanted to exchange it, he claimed the other bed we liked was cheaper. When we asked for the price he started trying to push us through paperwork to make a sale. Seeing the new frame was another $300 more was it for me. I dont know why he would claim the bed was cheaper when it was significantly more. Looking forward to just returning the thing and being done with the whole mess. We'll be out about $100 with the restocking fee but I frankly dont have time to keep dealing with them. I'll be looking forward to buying a bed from someone a tad more honest.
Thank you Lupita for all of your help!
On January 2nd they delivered my furniture and while doing it they broke my staircase. The same day I contacted them and sent pictures, even the delivery guy did it too. I have gone twice to the store too. I complained that no one had come to fix it and today I still don’t have it fix! I spent $9,000. I will never buy furniture there again since they do not take any responsibility for the deliveries and shield behind that they contract this service out.
Staff was eager to help, but not in a pushy manner.
liars said my items would be ready to pick up a certain date and when that date came it was nothing but beating around the bush i asked for my refund they said they will send me a check and itll take 3weeks now im couchless and moneyless wow
This place was amazing. Josh is wonderful, didn’t push anything and was able to help me find what I wanted at such a good price ! I recommend this place to anyone who wants a great deal 😉
Not quite the real wood furniture I was hoping to buy, but it's out of my price range. That being said, my wife and I found two bedroom sets that we both liked and were in our price range. We worked with Dale, whom was courteous and very patient. He gave us space to talk, but was always somehow available if we had questions or queries. He is definitely the reason we stuck around and ended up buying a complete set from Ashley's instead of somewhere else.
Worst purchasing experience I’ve ever had. Spend $120 delivery fee for them to deliver half my bed two weeks after purchase, and then make me wait another month to deliver the other half. Why would you stock beds in halves? Parts were missing upon delivery as well. Expensive bed winds up being cheap particle board that splinters the moment I put screws into it. I wish I bought a bed on craigslist.
Great variety of products, Josh was a great help in explaining current promotions and showing me around the store. Will definitely be back!
Lupita was wonderful! She made our buying expierience quick and easy and cimfortable! We purchase all of our furniture from Ashley, and this just added to the ongoing great experiences from the past. Thank you Lupita! - Saul and Nate Payne
Great manager
Great customer service.
Lupita was awsome!!! she was really patient, knowledgeable and answer all the questions I had. I will definitely be back thanks to her great customer service.
My 82 year old mother bought a bed in Oct and scheduled delivery Thanksgiving weekend. Mom was moving and needed a bed to sleep. The delivery driver showed up with the headboard only. When we contacted the store they said it was on back order. They would not provide a loaner bed. They were OK with having an 82 year women sleep on the floor. We had to rent a bed. Three more times the delivery was scheduled only to be rescheduled. The bed was finally delivered on Jan 27th, over 2 months late. I tried to contact customer care and the local store manager. I never received a return call or message. Definitely VERY POOR customer service. We will never buy from Ashley again.
First time purchasing furniture. Great experience!
Thank you for greeting us, providing tape measure and not pressuring us while we shopped.
It’s a good experience of getting my bedset from here with a good deal with Lupita Carretero she’s has helped me with answering my questions so I recommend her.
When you go to buy something at this location double check all paper work, google search all items added to the list... The sales man tossed a Ver-Tex Twin item in the middle of my order for 279.99 with out me noticing. I recall he claimed he was getting me a bed protector for "Free" So keep your guard up with these used car sales men....
We had great customer service. Lupita was a great help in exceeding our needs! She helped us get a great deal on what we were looking for. We strongly recommend her for any help at Ashley's Furniture. We will surely be looking for her for any other future purchases!
Lupita helped us with our purchase today. Excellent person. Nice and gave us great information. Pacient
This place was the worst place to deal with. We ordered furniture from them on a sale, they delivered half of our order and after waiting four weeks with them telling us each week they would be delivering, we never did get the other half of our order so we took back the first half. We will NEVER go there again
Lupita was amazing!!! She spent so much time helping us find exactly what we wanted!! Thank you so much!!!
Seemed to have a decent selection, but felt uncomfortable with the salesperson trying to shove down each and every inventory down or throats while ignoring what kind of table we were looking for. They eventually just dropped us in front of a screen of their inventory for us to peruse
I will never purchase furniture from the Richland Ashley Store. Completely dishonest and very disappointing. Back in Mid November my sisters and I went with our mother to help her find a new sectional. We should have purchased from Walkers!! The salesman gave her a detailed speech about how Ashley Home was the ONLY store that could deliver her order by the time she wanted it in The second week of December. He even “looked up” her items to double check. After luring her in and telling her plenty of lies she placed her order and paid for her furniture. She then called Saturday of Thanksgiving weekend and they couldn’t tell her when her order would come. The next week they told her that only part of her order could be there in 2 weeks. 2 weeks later, no furniture. Still no furniture! Every time they call she is given a different story and a new time frame. “Some of the order will be there.....none of the order will be there....every thing is on back order....Dec 20th........Jan 10th.......Jan 15......Jan 25. This is ridiculous! I completely understand that items go on back order. Things happen. I believe they totally bait and switched my mother!! Never again.
Worst experience ever!! Ordered our bedroom set to go in our new house. They didn't show up for our delivery date so we spent the first night sleeping on the floor. They showed up the next day. They dented our headboard upon delivery. Fast forward 1 year and the mattress sunk and had to be warenteed. Warentee process started on oct 20th. It took them a month and a half to exchange the mattress with no showing or delivering on the wrong day 4 times. Only to deliver the wrong mattress (extra firm not a plush pillow top).... it is now December 27th and still have not recieved the correct mattress. They have no showed 2 more times without calling. When you call the store you get an answering service somewhere else after you wait on the phone for over an hour..... they will offer you 10% off your next purchase but no options for your actual delivery.
Lupita was amazing she helped us from financing my bedroom set as well as helping us with our choices
Leonel the sales guy was awesome to work with- he made shopping for furniture a breeze. I would recommend them to anyone.
Zaine was a great help an highly recommend. Every question I had he had an answer and if he didn't know he would find out right away. Something you don't see anymore in the retail world. I went in for just a mattress ended up buying 3 and a 2 couches. Amazing customer service
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
