Ashley Richland, WA 99352

Ashley Richland, WA


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
3.7 Star Star Star Star
(839 reviews)
Star
Curtis Jackson 5/28/22

Stores like this one are the reason Amazon will be around forever. We are in a small town and drove 3.5 hours as we've purchased furniture there for several years. Picked out two leather sofas and a recliner and were told they would deliver to us like they have in the past once they got a full truck. About three months later we get a call saying they don't deliver to us anymore. Irritating to say the least. We say ok we will come get it at the store. After 5 months of waiting for our order we get the call saying it's ready for pick up. My wife makes the 3.5 hour drive to Richland and arrive to only one sofa and the chair. Store cashier (not friendly) says the couch is on back order. They weren't willing to negotiate, not willing to even attempt to make it right. Ashley furniture has lost a customer of several years and I will never recommend them to anyone. Flat out awful.

Star Star Star Star Star
Tim San 5/18/22

Fantastic service. I needed help getting a delivery happening and April made it happen! I’d give 10 stars if I could.

Star
Jose Ruvalcaba 5/17/22

DO NOT GO HERE. NO COMPREN AQUI! GO TO WALKERS, MOR, AARON'S, AMAZON - ANYWHERE BUT HERE. HORRIBLE EXPERIENCE AND TERRIBLE CUSTOMER SERVICE. MANAGERS, BACK OFFICE UNABLE TO HELP ME. QUICK ON THE SALE, WORTHLESS FOR DELIVERY. 11/2021 - I purchase bunkbed. They say it might be a month. I say sure, due to covid or whatever supply chain issues. 12/2021 - NOBODY HAS CONTACTED ME. I call customer service. Long wait times. They say it will come anywhere betwee Jan-Apr 2022. I say whatever at this point. I'll wait. 3/2022 - NOBODY HAS CONTACTED ME. I call again. Long wait times. They say in April it will get here. 4/2022 - NOBODY HAS CONTACTED ME. I call again. It did not get here when they said. I GO IN PERSON. They try helping me and get a deliver date that week. 4/2022 (Delivery Date). Bunk bed gets there. MISSING HARDWARE. I have an unfinished bunkbed taking up space. They say hardware should be there in 2 weeks. 5/2022 - NOBODY HAS CONTACTED ME. I call and they say it won't get here until end of June. I GO IN PERSON AGAIN. They try to get me some hardware. I think, Yes, finally. They say it should be delivered this Friday. 5/2022 - My day off (not for the bed). NOBODY HAS CONTACTED ME. I wait all day at home for them to get there. I CONTACT THE STORE AT 6PM AS I WAIT TO GO ON MY B-DAY DINNER. Looks like they stopped the delivery and NOBODY TOLD ME. I speak to April, she's working in Tacoma. Said she will work on it and bring hardware from Tacoma personally. 5/2022 - It's that following Monday. NOBODY HAS CONTACTED ME. They say someone from the delivery team should have contacted me. I AM FED UP AND FURIOUS AT THIS POINT. I TELL THEM I WANT IT RETURNED AND MY MONEY BACK. 5/17 - THE INCOMPLETE BUNK BED IS STILL AT MY HOUSE. MANAGMENET, SALES, BACK OFFICE, WAREHOUSE, DELIVERY, ALL PROVIDE GARBAGE CUSTOMER SERVICE. PLEASE, DO NOT DO BUSINESS HERE!!!!!!!!!

Star Star Star
Jerry Boggs 5/3/22

It's too early in the process to give a review of the entire process. I am waiting for my furniture delivery and post delivery customer support before I will give a thorough review.

Star Star Star Star Star
Brian Schneider 5/1/22

Fine furniture and rare free delivery at an affordable price and a special thanks to Christopher and his manager for great help and assistance.

Star
Erin Fishburn 4/20/22

I went to the store to order a stool to match an ashley stool that I had that I bought online. The color was no longer available so I went ahead and ordered what I thought were 3 stools. That is when the chaos began. I was delivered 4 stools and told by the driver they are sold in sets of 2 but that one set was backordered. I immediately began contacting Ashley to cancel the remaining stools. Every phone call was answered by a pleasant person who assured me I would be reached out to within 72 hours. I called back every 3rd day for 3 weeks until I was finally reached out to by the office manager at the store that I purchased the stools. She explained that the stools were sold as one and I actually had one extra, but that she was working on crediting the account and not to worry about the stool since it was not my error. I was then called the next day to say she couldn't credit the account and that I would need to return a stool and that she would put in for the delivery people to pick it up. At this point, I am furious to have wasted hours on bar stools. I placed the stool on the step and told her to come get it. I am not responsible for whatever happens to it. I requested the corporate phone number and was just given the same customer care number that is on the website--the same number that the local store manager could do nothing from. It has been a fiasco and not a pleasant shopping experience. I will never shop at an ashley furniture store again.

Star
Melissa Jensen 4/9/22

If I could give a zero I would! My grandma bought several pieces and paid in FULL at the time of purchase. Everything was on back order for several months!! She understood (as a gracious woman would) Her house was taking a little longer (out of her control) She asked if they would hold it for her. They completely agreed to hold it longer. House is ready now, arranged for delivery and come to find out they SOLD all of them to someone else!! Told her they would re-order it but now it’s going to be several weeks and she’s not going to have a bed to sleep in!! Giving my grandmother a run around to try to get her money back. Total lack of communication! That is customer service 101!!! Only offered her a SMALL discount. I used to have a great experience with Ashley’s but whom ever is managing the store should CLEAN HOUSE!

Star Star Star Star Star
Tony Houck 4/5/22

Amazing experience super friendly staff always giving your space to look and willing to help when you want. Great finance options if needed.

Star
Roxanne Harrison 4/4/22

There has been more than one occasion where Ashley does not deliver purchased merchandise. Calling only complicates the problem & gift certificates only results in more delayed merchandise. Still waiting from November 2021 for a large mirror and a cabinet. 1 is for receiving the lamps, clock, vase, trays, & throw blanket.

Star
Sushant Shetgeri 3/17/22

This is the worst customer service and purchasing experience I’ve had in my life. They billed me in full for my purchase over 3 months ago (thousands of dollars) and have not yet completed my full delivery. I get a monthly call saying my delivery has been delayed with a variety of excuses such as supplier issues/delivery teams being booked on other days, etc. but I feel like as a business, their logistics/procurement team should know these dates and pushing them out on a monthly basis four times cannot be justified. If I were to make an educated guess, I’d say they sell you products that don’t exist and have no idea when they’re about to be produced, just to get your money. They’ll deliver it whenever the product comes into existence, no matter when that is. You’ll get a monthly call saying it’s delayed if it’s not ready at the time. They do not value customer satisfaction or a good business transaction at all. This way of operating is shady at the very least, if not illegal. I recommend you shop elsewhere. 4/4/2022 (update) - rescheduled delivery for the 5th time, again 2 days before delivery date. After running out of excuses like supplier issues, delivery company issues, etc. and putting the blame on other companies, this time Ashley furniture’s excuse is ‘switching warehouses’ (photo attached). What a disgrace!

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