Great seevice and quality products

Seen product online then went to the local Ashley store to check for comfort and fabric feel. Salesman matched prices and placed order. Easy purchase and short delivery time for this furniture.

Victor was very helpful and informed.

Ashley's motto should be. "Over promise, under deliver." We bought our sofa and love seat at the end of February. And was given the delivery date of around March 10th. Well, that day came and went with no call explaining what had happened. I called "customer service" and was halfa$$ed apologized to. And when I asked how they were going to make it right. They said they would put it in the notes. That I was upset with it and to see if a discount would be issued. That was two weeks ago. We've bought other furniture there. And they sent the wrong color of dresser. Unless Ashley makes this right. This will be the last time I shop here. Zach was the only positive in this experience. He was pleasant and easy to work with.

Very happy, great customer service. Lionel was awesome very helpful. Got me what I needed. Thanks again.

A little on the higher end but still great looking furniture. Picked up a swivel recliner for a discounted price, they even helped me load it into the truck. Overall easy and fast experience.

The associate who help me give me a deal

Terrible customer service. I purchased a brand new sectional with ottoman from here, it was delivered yesterday and the ottoman had a stain on it out of the box. Their idea of fixing it was telling me to drive the ottoman 4.5 hours to a warehouse and drop It off to be cleaned. No apologies, no actual attempt to make it right. Just told me to waste my time and money (9 hours of driving) to fix a factory issue. Don’t buy from this store, wish I hadn’t.

Christopher was very helpful and straightforward with our first purchase of sofas

Chris was a killer

Jovanny is an amazing salesman. He ensures that you find exactly what you’re looking for! I had an enjoyable time. Thank you, Jovanny!

Very nice and helpful young man, Christopher, helped us select an occasional chair

The salesman was great. He was efficient and friendly. It was a painless process and we received our couch exactly when he/they said we would. I would buy here again.

I will save you some time. Customer service is nonexistent. Do not purchase insurance it is useless, Customer service representatives are overseas very hard to understand and poorly trained. The furniture we purchased turned out to be poor quality. When I contacted store directly they refused to help, stating its up to the secondary insurance company. We had the furniture for 3 days and still under 1 year store warranty. This is an ongoing unresolved issue for a few months now. Take your business elsewhere!

Decent furnitures.

The only issue that I had was, we ended up working with two different sales people. And it appeared that the information between the two was not consistent. So in other words, I pricing of a mattress with one sales person was different, too include the bed frame that we purchased. Overall, the experience is good, and the price was more than acceptable. Only issue was it seemed like inconsistency with the two sales people so it appeared to me that you didn’t have consistent pricing.

Victor was very helpful and professional I had a very pleasant experience at our Ashley furniture store

Clean store, beautiful showroom, decent prices, amazing salesmen. Definitely would go back.

Adrian and Zane at The Richland Ashley furniture store were amazing! They helped me get the perfect chair for my dad before he came home from double bypass surgery. So friendly and helpful and awesome customer service!!

Le Reynolds and Christina were very helpful and easy to work with. We are still waiting for a confirmation and tracking number but expect it soon!

Victor )salesman) and Zane (sales manager) were absolutely awesome. Worked hard to get us taken care of. Thank you so much!!!

Mo was helpful and quick to find what we were looking for, gave us solid information and process was smooth for purchasing.

My sakes person was kind 😇, very efficient, and easy going. I was one of those last minute shoppers - eh gads

My husband and I purchased a rocking recliner for our nursery on the 1/12/25, we were not told about the $99 delivery fee. We set a delivery date for today 1/16/25 and I told the sales person that I wouldn’t be home until 12pm because of an OB appointment and she said that’s fine it would be between 12-5pm. I get a call at 11:15am that they are waiting outside and I would have to reschedule in 24-48 hours. I canceled my order and will be purchasing a chair from a chair from a company that is more forthcoming about their fees/deliveries.

Chris was very helpful. He was attentive and gave us a variety of options to choose from. He understood what I was looking for and directed me to comfortable and affordable options. I also got a great frame with plenty of storage. Super glad I found what I was looking for. Thank you Chris for helping me out. :^)

Friendly staff that lets you shop without breathing down your back. Great selections and great prices. I can’t wait for my new tv stand to deliver.

Super easy and fast. Great experience. Found the exact couch for our space and needs.

Mark was very good. We had a great experience. Very pleased.

Salesman was very courteous, helpful and knowledgeable.

They definitely helped us out, and I did buy a couch... but frankly they forgot to put my 150$ discount for buying over 1000$ and it was a hassle. They said they'd get the manager's permission to drop delivery to 50$ from 100$, as a another discount... but after they forgot to do the main 150$ discount, they went back on that and said it was apart of the 150$ and not an extra "deal". Anyway, I think next time I'll do an online purchase

Delayed my delivery and not even send me a message to let me know. Bought the dinner set on November I was clear that it was a Christmas present. Remarked to the manager that I needed to be delivered on December 20 2024. They insured me that it will be delivered on time. Well, they delivered it January 3 2025.

After-sales service is very poor, no refund for returns, and forced to continue shopping in the store

We went in for some help on a warranty plan with a previous purchase after having trouble contacting customer service. Lei (manager) was more than helpful!! She was very kind and went above and beyond to help us. She had Leonel assist us with picking out new items to replace our previous item that was no longer available. He was extremely helpful and made the whole process very easy. April worked with us on finalizing the order and picking a delivery date. She was very thorough and made sure everything was taken care of. We are so happy with this Ashley furniture store and how they took care of us! They truly are awesome to work with! We will be back for future purchases! Thank you Lei, Leonel and April!!

Christopher is a great associate, he helped me with the purchase of a dining room table.

What a wonderful experience! Had a vision of what I needed and wanted and Chris made it happen 🤩🎉 He answered all my questions and made sure I didn't feel under pressure. Looking forward to my house being furnished by Ashley's store 🥹🤍🎉

Salesman was well informed on what was on the store’s floor. Answered all of our questions. Walked us thru the purchase.

I spoke with the manager over the phone to ensure I could get the couches earlier if I went in to order them. She was very helpful and arranged for a sales associate to meet me in the store when I said I would be there. Mohammad was very polite and worked with me to get white glove delivery and protection on 2 love seats and an ottoman close to my budget.

Awesome quick service.

Thank you Christopher for the friendly, respectful, and efficient help with our purchase! Bought a new living room set and couldn't be happier with the experience we had here. Great staff and quick shipping!

Salesman was friendly and spent a lot of time with us. Excellent service.

Sales lady was great. She found exactly what we were looking for for. She explained everything about the delivery and setup for us.

Our salesman Leonel Chacon was excellent! Took very good care of us, made sure we had the best deal, and was very straightforward and knowledgeable about the product! I will be coming back to him for our future furniture purchases.

Great people to work with!

We had a great experience with Anmar and he was quick. Thank you!

Christine H. was a great help in figuring out what would really suit our purposes. My wife and I hadn’t agreed on the color and in the mix up, we ended up writing the order up for the color I wanted, which as most know was the wrong color. Luckily, it was an easy fix and Nikki and Christine got our order corrected to the color we ;) (my wife) really wanted. They were extremely helpful and both very engaging people. We will definitely be back.

Lino was great

Amazing service❤️ our carpet got delivered 2 weeks earlier then anticipated ❤️☺️

Chris Rodriguez was amazing and very helpful and kind thank you

Very disappointing experience. Delivery date was pushed out four times. Did not receive any paperwork for the lift chair. Will not be recommending Ashley to anyone.

Super helpful and friendly staff. I got answers to all of my questions. I came back to buy a second chair and received good advice and help on shipping my item.

Took advantage of a special I saw on an ad on instagram. Visited our Ashley store and bought two couches. In and out very quickly, salesman was knowledgeable and our couches were delivered in less than a week. Delivery was quick and efficient. Happy with our purchase.

Showroom is large with excellent selection.

Very poor. Was told that they only deliver to my area every other Thursday. I said that’s great because I have a delivery this Thursday. Only to be called and told the bed is on back order. Then called and told to come pick a different bed because it’s not available. Will never buy from Ashley again. Poor poor experience after sale.

We had a great buying experience. They helped answer all our questions and let us shop in peace. We love our couch. It’s so beautiful!

Ask to have terms and conditions printed prior to purchase. High pressure sales don’t tell you that they have basically a zero return policy. Salesmen will lead you to believe that if you don’t like it just bring it back. Won’t honor their own 72hr return on anything tempurpedic. And all promotional financing signs you up for a credit card. All of this is probably in the terms you sign on a tablet. Again ask for a print out of what you are signing. I will never shop there again. Adding to the review— while not lying the terms for financing are very misleading-sales person stated pay whenever and how ever much as long as it is done before the 5 yrs. actually miss a payment 40% interest and a fee. There is also a promotional fee of 2 % that is on an Ipad in fine print. In the end all my fault for assuming the salesmen was completely honest. Not only will we never shop there again I will make a point to let everyone I know to ask for everything to be printed out prior to signing.

April was so incredibly helpful. I greatly appreciated everything she did. She is a wonderful manager with a great personality

We walked in to Ashley’s furniture and Leonel was immediately helping us find what we needed! He made couch shopping a fun experience!

I like my furniture but the experience since my purchase has been less than ideal. Delivery was tricky as what was promised by the sales rep wasn’t accurate. My reason however for a low score is the experience with their in-store financing through Concora Credit. They offer interest free financing and the only way to pay is with either their online portal or through telephone but their payment system doesn’t accept payments although it tells you the payment was made. I had to make multiple attempts to pay my bill and each time the payments were reversed. I pay my bills early but if this had happened closer to the payment due date then I would’ve been late payment and lost my interest free financing, paid a late fee, and have negative impact on credit reports. I caution anybody who decides to use the credit financing offered by this company as they are shady with your payments and it seems to be a real problem for consumers! Buyer beware!

I came in after doing some research online and ran into Victor who was a great help to me. He helped me choose a great product that wasn’t in store and set everything up smoothly. He’s very friendly and professional and would love his help again in the future

Leonel was great very helpful and friendly.

Professional service by Christopher!

April's customer service is over the top!

Outstanding service great man very helpful highly recommend him leonel was very on top of making things work appreciate him Got to Ashley’s furniture for all your needs.

Leonel was super helpful and got us a great deal on my dream couches I’ve wanted for a while!

Leonel did awesome and helped me find what I needed

Nikki was very friendly and professional in the back office. She provided excellent customer service. She should get a raise for going above and beyond 10 ⭐️

Christine was awesome with helping us get set up with our new house, having our furniture delivered on closing date!

Tammy was super friendly patient and helpful. She answered all the questions and made the buying process extremely easy.

Had what we were looking for, Luis got it rang up quickly and scheduled for delivery. Repeat customer

Thank you to Mark for help us out. He did an amazing job. We were wanting sooner delivery so Mark took us to back office where Nikki was able to get us what we were looking for. We will be shopping at Ashley’s again

I went in just to look around and came out with a lot of information. Zaine was very professional and knowledgeable. The wonderful ladies in the office April and Nikki were fantastic. Victor sold me on new livingroom and bedroom set. Everyone at the store was very friendly and professional!!!

VERY fast and efficient! Victor is very helpful and quick he knew his stuff give that man a raise!

I had an amazing time choosing my new sectional I got the EVEY I have a small home but wanted a larger deep seat . This fits perfect 5 stars all day. My sofa is doing amazing bought 9 months ago.

Zane was amazing!! Thank you!!!

I ordered my bedframe three months ago and still haven't received it. I've had to change my delivery day three times now and again still have not received it. Why put it on the floor for display if you don't have it in stock.

Leonel was amazing! He helped us find the PERFECT mattress… I cannot wait to get better sleep 😴! We also scored a really good deal on a new dining set with discount led delivery. An AWESOME EXPERIENCE! My family and I will definitely be buying from Ashley’s Furniture from now on 🤗

Leonel is an amazing salesman.

Lionel was exceptional and very professional n did a great job!! Thank you

Leonel was the man! He got me the Hookup!! So thankful for how helpful he was!

Leonel did an amazing job and was very helpful!

Armando is very knowledgeable and personable in our experience ..thank you!!

Leonel was the best. Will come back to him

I bought all my furniture here and I have no problem or issue. Great customer service. They also have great sales. Y’all got to check them out.

Best customer service ever

Leonel Cacon. Friendly. Knowledgeable. Great to work with.

Customer, be aware!! After almost 3 months, we still haven’t received what we paid for. I bought a table from Ashley Richland store and never got it. They send it to a wrong address even after I asked them to update the address before I signed the receipt at the store. Over a month later, we still haven’t received the table that we ordered & couldn’t get our money back. They wanted us to ask the refund to FedEx who delivered it to the address that Ashley got it wrong. What a nightmare!

Great customer service! Will definitely come again.

Excellent service!

Thank you to Victor for helping us out. He did a great job helping us find what we were looking for and helping us schedule fast delivery. We will definitely shop at Ashley's again!

LEONAL, was super kind and knowledgeable. He was attentive and awesome!!

Leonel was awesome! Great service!

Jamison was a lot of help!! He answered all our questions and we found what we wanted right away.

This is the first time I’ve been to an Ashley’s furniture store and they have my business forever because of Leonel. He was the first person I seen and approached me with a big smile on his face and even though he’s an Eagles fan he made this Cowboy fan feel like family. Thank you Leonel once again and Ashley furniture!

Leonel was great he helped us get a great deal and it was exactly what we were looking for! Will definitely be coming back and asking for him again!

(Translated by Google) Excellent attention (Original) Excelente atención

Leonel was great and patient. Was very indecisive and he helped every step of the way. Thabk you. Will be back

Leonel was fantastic and very helpful with our son.

Leonel Chacon he did awesome. Was helpful throughout looking for couches.

Victor was super friendly and helpful!

Great service.

Chris Rodriguez: Helped me out on getting a couch today for my new apartment!! Very great and nice guy aswell.

Chris Rodriguez made my experience at Ashley’s welcoming. Exceptional customer service! He listened, asked questioned, and went above and beyond to make sure I left with not only exactly what I was looking for but also staying within my budget.

We were helped by Victor when we went in looking for some couches. He was super helpful and got us a really good deal. I highly recommend working with him if you go in!

Very satisfied with the customer service

Lionel, is a good person the best seller we found in this store, and the Asian girl also gave us both of them a good deal, we were looking for all furniture stores in Tri-Cities the best deal is here at AshleyFurniture. Happy Customers

Chris Rodriguez was super helpful and made my experience purchasing my couch. Literally didn’t take longer than 10 mins!

Leonel Chacon was amazing. Great and quick customer service and friendly!

Great experience with Chris. He was very honey and informative on the couch I was interested in.

Chris did a great job answering all questions. Appreciate all his help.

I really like my choices of furniture. Unfortunately it has been a bit of a nightmare for me. I wasn’t informed about Amica charging 10%, I wasn’t informed of delivery charges. The lamps I ordered were discontinued but wasn’t notified. They tried getting me lamp replacements but it wasn’t allowed due to refund already being sent. Then I ordered a carpet and was told it would be here in 5 days. I get a call later saying it’s back ordered and won’t be here for few weeks. I surprised by all the issues I’ve had. I won’t be shopping with Ashley’s again

Chris Rodriquez was very helpful and knowledgeable of the products. He was able to get me the price point I needed. He was AWESOME!! I will see him for any future purchases

He got me good

Chris was extremely helpful! This is my second time buying furniture from him and I really appreciate how helpful and kind he is!

Chris helped us out with getting our first bed set and he was such a great help!

Highly recommend Chris, we went in knowing what we wanted and he didn't try to persuade us elsewhere. Just what we needed!

Chris was a lot of help was very satisfied with my purchase also got me a good discount

Great experience! Chris is super friendly, attentive, and helpful

Chris was super helpful, thinking outside of the box with trying to get an odd shaped couch that would work on my space. Excellent customer service.

Chis was very helpful! Very patient & great customer service!

Chris was such a good help. He was so patient and allowed myself and husband the time and space to make logical decisions on what we wanted without feeling rushed. Thanks to Chris we were able to find 2 separate furniture sets for our new home. Forever customers now!!! Thanks!!

Chris was very patient with us being indecisive. Definitely recommend Chris if you go to Ashley's Home furniture store

Chris did excellent; he was friendly and did not press on things I was not interested in. He’s your guy

Fast,easy and sweet !! Great customer service Christopher was amazing !!

Average

Victor did a fantastic job, was very thorough, and took his time explaining the delivery process.

Beautiful customer service. They have gone above and beyond every time we buy from there.

Le was so helpful for our experience today and is such a wonderful saleswoman!

Christopher Rodriguez was really helpful answering all the questions and giving different options really appreciate him he deserves employee of the month 👍👍

We had a great experience shopping for a new sleeper sofa. Chris Rodriguez was extremely helpful and thoughtful when presenting all options. He was very considerate of what we were looking for. We left happy purchasing our future furniture!

Chris Rodriguez made our purchasing experience easy peasy.

Salesman was very helpful!

Chris was kind, helpful and informative without me feeling pressured or watched while I made my decision.

Armando was fantastic at helping us find the perfect furniture for our living room! Thank you for all of your support!

Chris has been awesome to work with! We love Ashley’s service, not too pushy but workable

christopher was very helpful, explained what the 5 year warranty was and how to go about it. he was the only one who asked if we needed help or assistance with anything, very polite young man.

Chris did excellent, got me approved and in and out the door, def recommend coming and talking to him for your needs.

Christopher at Richland was an amazing help for my many needs today.

Victor was FANTASTIC in helping me with my purchase of my new living room set! Had the best experience ever with a furniture store. Would suggest going into Ashley Home in Richland anytime. Helpful, friendly, knowledgeable and just the best customer service ever!

Had a great experience, Leonel was helpful and very knowledgeable!

Alex from the Richland wa was a great help with our furniture purchase today thank you again Alex

Salesperson was very knowledgable and helpful.

This place reminds me of a car dealership. They seem to have an 'up' system salesmen take turns greeting customers and the others sit around on furniture playing on their phones. We asked about a 4 poster bed and the salesman looked at us like we spoke Martian and said to look around. We did see a nice looking patio set but the gang was busy watching funny video on one of their phones so we just left.

Went into Ashley furniture, Chris greeted us and helped us the entire time. We ended up buying a bed set. I would highly recommend this furniture store and have Chris help you.

victor was great!

Austin was great!

Christopher was very friendly and helpful!! I couldn’t purchase the sofa I wanted online due to address issues and walked in store and was very straight forward to help me with my purchase thank you Christoper!!

Chris was a huge help! Very thankful for his assistance through the process of buying a new couch. What is typically a stressful process was easy due to his knowledge.

Leonel was amazing! Helped us find the perfect furniture for our home :) Definitely recommend working with him!

Looking forward to my new furniture!! Alejandro was very attentive and friendly

Alejandro was very patient with us and was willing to help us in any way to satisfy our needs!!

I had an amazing experience .Their customer service was outstanding, and they helped me find the product i was exactly looking for. Thanks to Victor and the Manager for their professional service.

Leonel Chacon did an excellent job

Walked in with a very small budget, met Christopher & He was able to exceed our expectations within less than 30 minutes and made the process very easy! Highly recommend him! And will be a repeat customer for sure!

It was my 1st experience at that store on Tapteal in Richland,Wa. Chris helped me make my decision a good one.. He’s very knowledgeable & friendly too.. I felt no pressure.. Thanks to everyone involved!

Victor and Mike were so friendly, professional and easy to work with! They helped me pick out a LOVELY outdoor set and explained everything I needed to know about delivery and what not! Great quality furniture too! Check out their show room!

It's frustrating that I have to wait so long to get the furniture I purchased. I bought them on April 21st but will not get them until June 14th. I did not find this out until the next day when I had to call to schedule the delivery and then was told it'll take 7 weeks to get it. Had I known this, I would never have purchased the furniture in the first place.

(Translated by Google) Very good treatment and helped me with the things I needed (Original) Muy buen trato y me ayudo con las cosas que necesitaba

Leonel was very helpful in our experience. He helped as soon as we walked in. Gave us our space with shopping and constantly made sure we were doing well. Good service. Will be back again to shop in the future.

Alejandro helped work with us and was great help!

We worked with Chris. He was very knowledgeable and was able to show us all the options in our price range

Great experience with victor. They explained everything and made sure we left happy with our purchase.

Victor and Mike were awesome and able to make my purchase go smoothly

Chris R. was great! With some quick legwork he was able to find exactly what I wanted.

Christopher was great. I would definitely recommend him to anyone looking to buy furniture. I would not hesitate to go see him at Ashley’s furniture.

Zaine was awesome

Second time buying through this store and it was just as great as the first time. I was able to get everything I needed for a reasonable price. Highly recommend!

Great team. Wouldn’t go anywhere else!!!

Mike was amazing in helping me find exactly what I was looking for. Personable and patient. Never pushy!! Definitely recommend visiting him the next time you’re shopping for furniture.

Chris helped us find the proper dresser, I recommend him.

I chose a sofa for myself and everyone loved it😄❤️

I came in looking for a certain item and Zaine helped me find it . He helped figure out what I needed to make the King bed frame work , box springs or bunkie board . Thanks Zaine for helping get what I needed . He also gave me info on beds that I might purchase later .

Thank you so much to Susana for helping us out with our daughters first bedroom set today! She was very nice and helpful with what we were looking for. We shopped around and got the best deal possible here!

Dalene - Was absolutely outstanding, she picked up on my vibe right away and found me the perfect dinning room set. She was polite, funny, kind and made it an easy and fabulous experience! 2 thumbs up!!

Leonel did so great helping. Easy and fast transaction!

Leonel was a great salesman! Not pushy and very helpful.

Great experience great customer service and amazing furniture with a great selection

Exelent service and very kind Susana was pur helper.

I went it after being let down completely from furniture row, my guy Chris and his team pulled through and got us hooked up with great amazing, quality, furniture. Please don’t make the mistake of looking anywhere else.

I recomend coming very good customer service. Chris helped us a lot recomend it 100%

Lee was very helpful and it was a great experience

Lovely saleswoman, had a great time, understood my space and style!!

We had a great experience in Ashley Furniture. Susana had amazing customer service and guided us throughout the whole process. She was transparent when it came to prices and quality.

Eva was a great help! Mike was also very helpful when answering our questions. Great experience overall!

The sales person Eva was very nice and helpful. Ask for her when shopping!

We were very pleased with Chris, as he was very helpful. We found exactly what we were looking for in a new mattress and adjustable frame.

Was in the store today and bought a chair. Alex helped me. He was very professional and caring. He took a lot of time with me till I found the chair I wanted. He is a very big asset to the company.

(Translated by Google) I received excellent service from Susana (Original) Recibí un excelente servicio de Susana

Eva was amazing. Thanks for all the help.

Thank for Chris rodriguez. He is so nice. We have very good experience.

Great service! Thank you!

Mike made furniture searching a great experience and is very helpful. He listened to what I wanted and had options ready to choose from.

(Translated by Google) Excellent service from the seller Chris Rodriguez from Ashley Furniture, a super kind person and gave us the best options and promotions for me, thank you and we will see you again! (Original) Excelente servicio por parte de el vendedor Chris Rodriguez de Ashley Furniture, una persona super amable y nos dio las mejores opciones y promociones para mi, gracias y nos veremos de nuevo !

Excellent, superb no words to explain how well we were taken care of. Excellent customer service Chris Rodríguez

Susana helped me with multiple pieces of furniture. She is very personable and an excellent sales person.

Nice furniture

Highly Recommend Susan , she’s the best at what she does

Chris was awesome, we left with a new couch!

Christopher was great!!! Helped us out so much and left with a great couch purchase!

Alejandro was amazing. Very knowledgeable, personable, and gave us lots of options.

Chris was super helpful. He showed us several loveseat options and made everything super easy and fun. We are very happy with Ashley furniture and would definitely recommend them to anyone with furniture needs

Susan she outstanding she know what she’s doing came in looking for a sectional she showed me a few options and found the perfect sectional! Come in ask for Susan she’s amazing highly recommend her ! 🙂

Great customer service all around. Appreciate all the help from Susana helping us make decisions without pressure of sales.

Super easy and friendly

Chris from Ashley gave me a great experience i was a little lost but Chris gave me easy directions and his attitude made the experience alot more comforting. Great store and Even better service from Chris. Thank you

I won’t be shopping at Ashley’s again. I will even pay more money to shop somewhere else. I set up a delivery date which was a month away, and the day of delivery i double checked and it was changed for ten days later. So without contacting me at all to even see if my household is available that day, they chose a random day. That is poor business and I will be taking my money elsewhere in the future. Also, when I called they said that the delivery department in charge of date changes frequently doesn’t contact the customer. What type of business does this to their customers EDIT: this business YET AGAIN rescheduled the delivery without informing me. Immediately called for a refund. DO NOT SHOP AT ASHLEY FURNITURE!!

The Ashley Store in Kennewick had a great selection of furniture that enabled us to make a decision to purchase exactly what we were looking. Our salesman was Victor and the sales manager was Mike; both individuals were very professional and easy to work with. This is a 5 Star business. Thank you.

1 star is too generous, but Google will not allow me to give 0 stars. I will and would NEVER shop here again, even if this was the last place to buy furniture on earth. I hesitate to call them a “business” because they are irresponsible with consumer money and no one cares about the situation THEY put me in. I purchased over $2700 worth of mattress (which I did receive) and a mattress cover that I never received in June 2023. I have called the store twice as of July and November, and then visited in person in December and I finally found out the pad was discontinued prior to being sold to me. Each time I called in and visited, I was LIED TO. They would say, “you need to contact USPS,” not even checking the order the first time I called. They realized it was discontinued the second time I called in. From then on, they would say “we’re working on it”, or “we will order you a new model and ship it to you asap”, then in December they said they would ship it to the store and call me to come pick it up. Well, it has been over 8 months that this MOCKERY of customer service has been going on and I am FED UP. I have not heard a peep from the store and I spoke face to face with the store Manager for the first time in December after calling in multiple times over 6 month months. I’m disputing the charge with my financial institution and never EVER shopping at Ashley Furniture again.

I had great service from Susanna and her manager, Mike and the ladies at the finance desk were awesome. Enjoyed my outing and love my furniture.!

Alejandro was very helpful 🙂

Went to purchase chair and tables for my family mo took me to the perfect table and was fast and efficient with great customer service

Susana was patient and kind with me and made sure I got the best deal.

Susana is amazing and deserves 60 stars. Helped match the online price and got us the table we wanted.

Susana was terrific and I appreciate her personality and willingness to help

Susana was so wonderful to work with. She was patient and fun while I picked out my furniture 🤩. I highly recommend her!

Great experience. The staff was well trained and very helpful.

Eva helped us out and got us exactly what we wanted! No hassle, all the info we needed! Made this big purchase easy and painless!! Thanks so much!!

Mo was amazing! Mike was pretty good too. :-)

We stopped by here for our first time and as soon as we stepped foot in Victor kindly greeted us at the entrance. If you want great customer service and a hassle free experience I recommend you come here! We made a purchase and will even be back tomorrow for more.

Susana was extremely helpful. She was professional and courteous. Her customer service was exceptional.

Susana, help my wife and I, and she was very helpful. Outstanding service, very special Lady, kind and joyful... glad making business with people like this...we're glad we found what we were looking for...The Castillo's

Stop by and see Victor. This was the best service, no pressure. Victor did a awesome job

Victor was very polite and knowledgeable

Alejandro was great. We enjoyed his service.

Great service wouldn't of bought with out Chris

Chris Rodriguez was really patient and answered all questions. Very knowledgeable about many products.

Excellent service. Friendly and very attentive to what I was looking for. Had a pleasant shopping experience with Susana

Amazing service. Great pricing and many affordable payment options. We were helped by Chris and he was very informative and insightful when we had questions. One thing I really enjoyed about working with Chris was that it was a conversational interaction, it felt like we were purchasing from a friend. Chris was present when we had questions or my husband just wanted to talk Seahawks but he didn’t follow us around like you would think intense commission sales people would be.

Mike ans MO made our experience with Ashley - Richland, a good one. All the way from selection to checkout we felt well treated. Now, let's see how the delivery process goes!

Susan did a wonderful job today, we were not sure what we wanted exactly and she got us pointed in the right direction and we left very happy and with exactly what we wanted.

Susana was very helpful! Will definitely be back for her services!

Christopher went above and beyond my expectations.

Our entire home is furnished with Ashley furniture and last night we added a couch, loveseat, coffee table and end tables. We love their furniture and service!

Leonel was great to work with, thanks again

Susana was very helpful and friendly, it was a pleasure to have her show us different options. Thank you!

Eva was a great help today. We walked in looking for a tv stand, found a design we liked but didn’t care for the color. She helped us find the right color that would match our other living room furniture and ordered it for us. She made it very easy

Eva helped me today it was great

Susana was amazing! Great service. Stayed after her shift and continued to work with us and guide us! Not pushing but very attentive

Leonel and Le really helped me get the couch 🛋️ of my dreams the Linden! I’m so grateful they let listened to me and helped me get exactly what I was looking for I’m so grateful I had a really excellent time shopping at Ashley’s highly recommend had a great experience! Thanks so much great customer service! 🛋️☀️🙌🤩

I had a great and quick experience today with Alejandro. He took me to exactly what I was looking for and was very polite. I will definitely be back!

Leonel was awesome!!!

Susana was great and very helpful in helping us find a couch that was a perfect fit for us! She listened to our likes and dislikes and showed us a couch that we didn’t even notice originally. She was very informative and knowledgeable! Ask for Susana!

Thank you Evelyn!

Eva helped us find the perfect recliner for my husband and I to share, we are very excited and our experience was quick, easy, and flawless.

Someone was ready to help me right away. I ordered two chairs and they will be delivered to my home. My only complaint would be is that they did not have swatches of the different fabrics that the chair came in. This store did not have the chair I wanted in stock but I had seen it in a Seattle store. I might have chosen a different fabric if they would have had samples.

Victor was a great help. Super helpful and communicated everything. Spoke Spanish and very friendly. Had a great experience!

Victor was very helpful and patient in helping us with our purchase. He was very welcoming. We will come back soon!

Great customer service by susana

Leonel is one of the best salesperson even if he’s a eagles fan would definitely recommend coming to see him

Susana was great and very helpful! Made the process quick and easy!

1st off it is Kim's account not Richard's. The follow thru AFTER the signing of the sale paper has been terrible. They kept changing delivery date and times only after I would call to see where my furniture was several times.We were told it was in the ware house and it would be delivered on 1/5 never received until 1/22/24 The office employee called me a liar and the manager acted as if she didn't hear it They love you until they make the sale then you no longer care if the rest is completed and delivered .Spoke to many employees even at corporate level and nothing was ever done about

Excellent service. Super helpful. Susana was amazing

Amazing service!! Just bought my bed set and mattress! Susana helped me out and recommend her for anything and everything! She was the best help!

Wonderful to deal with zero pressure and great attitude. Would recommend any day

The sales people were great and helped us find the right things when we didn’t even know what we wanted. Very appreciated!!!!

Leonel did an excellent job!!

Mark and Mo were very helpful with the purchase of our new dining table set! Very friendly and helpful associates!

Chris Rodriguez was the best salesmen ever!!

Mike is the greatest!!

Leonel did great at finding exactly what I was looking for. I highly recommend him

Great experience! Victor was a great help! 😊

Bought a gorgeous sectional today, Came in yesterday the financing wasn't quite what I wanted, but I want to give a big thanks to Chris for taking time to figure it out & making it happen!

April was very knowledgeable and extremely helpful with the info on adjustable beds...

This store was so clean and April was so knowledgeable and nice, I can't Believe how much I never knew about rugs! TY !

Leonel was so nice and helped us get what we wanted. He answered all our questions.

Very good costumer service

Dalene is amazing, very helpful and informative. She walked us through the entire process.

Dalene was helpful when we purchased our sectional. She made sure to give us all the incorrect information. The transaction and delivery set up date was a breeze.

Le was awesome!!! She was very kind, provided us the info we needed and simply let us be. Would seek her out to buy from her again. Thanks Ashley Furniture for having her on your staff!

Victor was fantastic and so helpful! Definitely ask for Victor when you go in!

Susana, assistance and expertise was exceptional, and helped meet our needs, and was able to assist in our new addition to our home. Thank you again

What a crock. I bought a dresser a year ago that continues to have mechanical problems with the drawers. The first year of the warranty Ashley sent folks out to fix the drawers, but now that we’re into the second year, the warranty will only cover the dresser if I spill something on it or set it on fire. Lesson learned, and I’m out 800 bucks.

We had such an amazing experience working with Susana who helped us make a comfortable living room for us. The attention to detail up to the pillows and the wall art, we highly recommend coming to see her she will treat you well and courteous. We will be coming back to her in the future.

Susana is a wonderful sales associate she took so much time to help me choose the right bedroom set.. I recommend if you go to Ashley’s ask for her she’s lovely and knows her stuff..

Great experience at Ashley’s today, Alejandro did a great job I couldn’t make up my mind between furniture, I spent an hour and a half looking at furniture never did I feel rushed or pressured. Alejandro pointed out different build features and availability, but never pressured one or the other. Solid experience 10/10

Very polite and helpful and delightful 👍🤗

I recently needed to purchase a new coffee table and some other items for my house. I was very happy with the service at the store Dalene was the person who helped me. She was quite willing to show me all of the tables in the store. I will be shopping there again.

Lie about things that are in stock just so u can buy them then when it comes to delivering it they keep pushing the date further. They gave us a date and a confirmation for or delivery date 2 times and never got it and then they call and say it isn’t in stock when the items we specifically picked we made sure to ask if it’s in stock and they said yes!!! Now they want to say it’s not . It’s been 3 weeks. Terrible

We have had the worst experience ever with this store. We ordered furniture from them the beginning of November and we were told it would it would be here 2 weeks ago. Our stuff is still not here and we were told it could be up to another 4 weeks. No one has a clear answer for me on why it’s taking so long and why we’re being told something different every time. I’m beyond frustrated. Adding to this: I received a call from an Ashley number telling me my order was in and ready to be picked up in store. We set up a date and I drove TWO hours to pick up my furniture only to get to the store and them tell me my furniture was not in and they’re not sure why I got a call saying it was. Worst experience I have ever had and we cancelled our order. Still haven’t heard anything regarding why I received a call when my order wasn’t actually in.

Well not sure where to start customer service is terrible was in store discussing what me and the woman wanted to do while the guy helping us sat there in store stairing at us not giving us any space then during the delivery of the king bed set the bed set was broken guys doing it didnt speak english and the women they called understood less and tried to blame me for it on every turn so when the new part arived today i decided i wont be dealing with them again and installing it on my own much to my suprise as i was taking it apart i started to realize screws are missing everywhere.... so at the very least if you decide to buy from here go into it knowing you should install it yourself and everythings terribly cheaply made thanks

Didn't buy anything, they were ready to help and very helpful

Susana was a great helper and very encouraging!! Welcomed us from the moment we came in. Love it!

Susana was very encouraging! Good service!

Good service. I was disappointed that on Black Friday they didn't have any of the door busters or sales that the national chain advertised but that is their right. Most of the furniture arrived on time, one piece was back ordered and I wasn't notified until the day before it was suppose to arrive. When I received the pieces only one stool sat evenly with all four legs on the floor correctly which was disappointing for it being an $80 stool.

My husband and I went into Ashley furniture store on 11/25/23 to purchase a fireplace and a couch set. We ended up finding what we needed and purchased both items. We paid 1,285.77 debit card and the rest on an Ashley furniture card. Originally I tried to pay cash and the rest on store credit card but the store manager Mike who helped my husband and I asked us to drive to the bank and deposit the cash we tried to use and pay with my debit card in case we had to return the purchase that it would take less days to process the return. We got our couches delivered and the fire place insert our stand was to be delivered on a later date. It never arrived and it got rescheduled two more times. I called Ashley furniture store and ask for a refund so I can go buy a fire place at a different store that could have one in stock because I had originally planned to buy a fireplace for my husband who is going thru chemotherapy and he is always cold and I figured this would help him stay warm. But Ashley refused to give me my money back.Now I’m left without a fireplace, no money to purchase a new one. I called the store multiple times I spoke to Mike (he never returned my call) I spoke to Lei another store manager and she also could not help me all she could do is refund the fireplace on my synchrony card but not debit. All they could say was sorry that they made a mistake but they could not help me.

We purchased approximately $12,000 worth of furniture from Ashley furniture. We purchased all of the extended warranties and were assured if there were any issues with our purchases we would even quality for full replacements. The furniture was very overpriced - but we wanted security that someone would take care of future issues vs. saving money. Initially they ordered the wrong furniture, so there were delays in re-ordering the correct furniture. No big deal, mistakes happen. Leter on, eventually one of the power recliners broke down (after about 2 years). When we contacted the warranty company, they didn't have any warranty information for over half of the furniture we purchased. The Ashley Furniture sales associates mis-entered the warranty information for floor rugs (we didn't purchase any rugs). When we went down to Ashley furniture to ask for their help in sorting the issue out, they said we would have to call the 1-800 warranty center and work it out on our own. They said yes it was Ashley furniture's fault, but that the sales associate that mis-entered everything doesn't work there any more. Also, the furniture leather is extremely poor quality. All of the coloring is coming off of the leather (again after 2-3 years of use). Not something to be expected from two recliners and a couch and a few other pieces of furniture costing $10,000's of dollars. Long story short, do not take your business to Ashley furniture. Their high prices do not come with any customer service. Their quality is the same import garbage as any other volume furniture store. Go to a cheaper store - you won't be missing out on anything, and maybe you can avoid the hassle of non-existent pre-sales and after-sales customer service.

Susana is amazing! She was very patient with me and very knowledgeable about materials and designs. She helped me visualize my items in my home and made me feel so good about my purchase. Thank you so much!!

Chris and Mike were great—asked us what we were looking for and answered any questions we had while giving us space and time to look and research. We went back into the store later on and asked more questions before finalizing what we wanted. Great experience, great checkout, lovely selections of furniture and very competitive pricing as far as the other stores around go.

Wow. W-O-W! I do not recommend doing business with Ashley Home Furniture. I ordered a bed, nightstand, dresser, dining room table and two dining room chairs from their Kennewick store on Nov. 11. Almost $1500. I confirmed with them, at the time, that they would deliver and assemble the furniture on Black Friday, Nov. 24. I was assured that it would be delivered on that day, since they only deliver to Walla Walla on Fridays. On Tuesday of that week, I receive a text asking me to reply "YES" to lock in the delivery. I did so immediately. Response indicated that delivery was locked in and it was too late to change. On Friday morning, at 7 a.m. … nothing. 8 a.m. … nothing. Finally, at 9 a.m., I called its delivery service and was told that delivery had been rescheduled for the following Friday, Dec. 1. The table was holding things up. I asked to speak to a supervisor and, after being placed on hold for less than a minute, was disconnected. Tried calling the store. Not open yet. Called the CSR line back, went through the spiel again and asked to speak to a supervisor. 23 minutes of being on hold later, a supervisor answered. All she would basically say to me was that the fine print of my receipt indicated that delivery could be rescheduled for any reason by the company. I indicated that I had Nov. 24 off, but did not have Dec. 1 off and that this would cost me vacation time. Not her problem. I mentioned that Ashley had, in no way, attempted to contact me to let me know that the delivery had been rescheduled. Nothing. I mentioned that I had a business meeting on Dec. 1 and asked if the delivery could be scheduled for the afternoon. No. She had no control over the delivery time and I would not find out the four hour window until a text the day before. And then she said, "Well, if you must attend this meeting and cannot accommodate the delivery, you will have to reschedule." And that's when I came unglued. I literally said, "Ohhhhh, you did not just say that to me." And then I went off. And hung up. Got an email the Monday before Dec. 1 confirming delivery. OK, took the day off. On Tuesday before Dec. 1, I got a short call to tell me that the delivery was rescheduled to Dec. 8. Rails for the bed wouldn't be delivered in time. No appeal, no one to speak to. Done deal. Day off repealed. Today, Dec. 4, I received a voice mail telling me that my delivery has now been rescheduled to Dec. 15 "due to inclement weather and a couple of back-orders on a couple of your items." I've been sleeping on a camping cot since Nov. 22. I've been eating over the sink or at my coffee table. I am so done with this company. I don't know whether it is fraudulent, incompetent or both. So, again, I would strongly recommend doing business with some — ANY — other company than Ashley Furniture.

Susana Arguello was very helpful and made sure we had the best experience and consultant we could ever hope for.

Thanks to Susana because of her I had a great experience at Ashley’s and bought myself a whole new set! Great experience and great service!

Wanted to come on and say how impressed my husband and I were with our experience with Mo. Right away he was so helpful and eager to help. We went to other furniture stores in the area and were barely acknowledged by the staff. Mo made our experience so easy and smooth! Would definitely recommend him to anyone looking to buy!

The local Ashley Furniture store has amazing people who work really hard to help you! They are polite, responsive, and try to find solutions for you. However, I am not impressed by Corporate Ashley or the delivery company they contract out to in Washington. Over the course of a few months we struggled with delivery teams cussing and avoiding speaking to us, and even rating themselves and forging our signatures in front of us(it didn't seem safe to disagree with them when they were already upset). Our local store immediately contacted the delivery company and reported the incident. Yet the next time they came, it was the same delivery personnel and we received the same treatment, but this time they broke the furniture(they checked it, watched the recliner tip sideways and quickly put it down telling us it all looked good to go). Corporate wasn't much better than the delivery service. When there was a misunderstanding (between corporate and local team) about what the original couch was capable of doing, we were called by corporate instead of them allowing our local store to handle it. It took long conversations for them to believe what was going on. Their solution didn't fit our needs but our concerns weren't heard by corporate. Only when we spoke to our wonderful local store, was the solution resolved to meet our personal needs. It was frustrating 3 months but when all was said and done, our local store was so kind and understanding, and processed a full refund. I had to call corporate twice to get the down payment refunded after the store had already put through the approval. It was a frustrating experience for us as well as the local team. Local store 5 stars! Corporate and Delivery Company 1 Star.

Mo was super helpful on our purchase. He went up and beyond to get as the best deal. If you are looking for a good experience and good deals on furniture don't hesitate to come to Ashley Furniture in West Richland.

Zaine was wonderfully helpful.

Very friendly and helpful staff. Delivery and set up seems a bit excessive.

Excellent service by MO. .

It's a nice place but my experience at the entrance was unwelcomed. I was stared at while entering the front door, like I was going to Robbe the store. Both time I entered the door I was greeted with a frown . I felt unwelcomed by the front door representatives but didn't stop me from purchasing some furnitures worth over a few thousand dollars.

Very helpful. Reasonable prices and good selection!

Susana was great! Very helpful in assisting us with our new living room set!

Mark was amazing and so great to work with. He made furniture shopping easy and fun. He went above and beyond to make sure my husband and I got exactly what we wanted for our new place!

Great experience and super helpful. Susana was absolutely great!

Mo was very professional and enjoyable to work with. The store was clean and had plenty of stock to choose from.

Christopher was great. Low pressure and helpful. Second time we have purchased file him!

Great service!!!!&

I’m very impressed with Ashlie’s Furniture! Susana Arguello was very patient and very knowledgeable. She helped us to make the right choice in the furniture we bought.

Ashley Furniture continues to be our Go-To place for quality furniture at a great price. Susana and Mike both know their products and they represent the company and customers well!

Christopher was great!

I came in today and bought a matress box spring and a new bed frame. Manager is wonderful. She's friendly and makes you feel like she's been your friend forever. There was so many friendly workers today it was a fun environment.

Had a great buying experience with Alejandro, very professional, knowledgeable,and helpful.

Very friendly and professional staff, thanks Mark and Mike for helping us to get the furniture we wanted. Keep up the good work.

I came in looking for furniture and Mo got me set up with a good deal I'd recommend talking to Mo he'd definitely help you out

Mo was super helpful in our search for a dining room table. He had a lot of insight, humor, and was able to work with our vision!

Excellent service in-store, delivering, and setting up the furniture. Special thanks to Mike and Lionel at the store for all the help!!! Furniture quality and collection was great. Highly recommended!!!

Awesome help by victor!!

I had an amazing experience here! I’ve been to quite a few furniture stores but none of them can amount to ur great customer service I was helped by zane and he was awesome new exactly what I needed!

Zaine called and made sure our delivery was smooth! Top notch customer service!!!

Bought a bed frame here a few weeks ago, Zaine had excellent customer service and called me and my husband to see how delivery went, he was very nice and professional! Will definitely be shopping here again!

I have an absolutely wonderful experience with Zane even though you didn't carry what I was looking for Zane was able to help me select a few pieces that would go excellent in my new apartment. I look forward to shopping more with Ashley furniture with Zane as the salesman by my side. He not only has an expansive knowledge of furniture but also pieces and colors that would match well with my aesthetic.

I came in to look at some furniture for my new home and Zane was able to help me find items that fit my decor! Great service will be coming back!

I've been looking for furniture as I'm wanting to move into an apartment but l've been having a really hard time finding what I want within my price range, when I went to Ashley, Zaine was super helpful and I was able to find what I was looking for.

i came in to look at furniture and Zaine helped me out he was very helpful! and professional. definitely will be coming in more often!

i came in to look for some new furniture for my new apartment and zane was very helpful and knowledgeable in helping me look for the designs i was interested in, i will most definitely be coming back again soon!

We have visited Ashley Furniture many times and Alejandro Valle has been an amazing help to us with our purchases. He’s also a very kind person with a great attitude and always has a smile on his face. In our opinion he’s the best worker.

Alex Valle is awesome! Anyone intrested in purchasing furniture, ask for him he will help you with great customer service. Highly recommend him!

Great place to buy furniture my salesman was Alejandro he did a great job helping me what I needed I highly recommend him .

Alejandro was super helpful! We relocated from another state, so we needed lots of furniture for our new house. Alejandro was super knowledgeable and took the time to make sure we were completely satisfied with our purchases. Will definitely be returning in the future!

Alejandro was great

Very professional friendly staff, thank you Mark for your help. Also Mike the floor manager was so welcoming and super friendly.

Leonel did a excellent job not pushy at all would definitely recommend coming to see him for your furniture needs..Go Eagles!

Great customer service. Thank you Rayden.

It was amazing awesome help

Christopher was very helpful and perfect to work with. Will definitely do business with him again.

This was probably the worst furniture experience we’ve had. We bought an L shaped desk, expecting it to be shipped. They decided to give us the floor model, which is all fine, however they required us to move the desk to the car. When we got to the car, it was too big and didn’t fit. We then had to take the desk apart (in which it was mildly damaged by the worker). We like the desk, but the transfer was very poor, we were definitely expecting better customer service.

Susanna is amazing, she dud a great job. Very knowledgeable

Zaine was great and easy to work with.

I've bought several pieces of furniture from this store although this time they didn't have exactly what I was looking for. However, the salesman was extremely helpful in answering all my questions.

My sales agent agent Mo is Very professional and helpful.

Wonderful experience!! We drove over an hour to purchase new living room furniture. Zaine met us at the door and never left our side. He was very knowledgeable and extremely helpful. He had the upmost patience with my family while walking us through and showing us every available sectional that came in gray. Mind you this was at least an hour of his time... Zaine and his boss, Mike, helped us seal the deal and purchase a beautiful new sectional. Thank you so so much Zaine for putting up with my never ending questions and our shenanigans. Oh and Happy Birthday to Mike (9/13)! Our new furniture will be delivered on my birthday and I’m so excited! Zaine is great addition to your Ashley Furniture Team! Thanks again to you both!!!!!!!

Horrible customer service by phone. They change my delivery date without consent, wasted my time.

Cool!!

Mo was extremely patient, and helpful.

Very good experience, our salesman was very helpful and knowledgeable. Helped find what we were looking for.

The team at Ashley’s furniture is amazing! Took care of us and answered all our questions! Thank you!!

Mo. Was wonderful!! Awesome sales person

Mo did was awesome helping my girlfriend and I out. We were looking for a bed frame and a dresser and walked out with great products. Mo is knowledgeable on many of the products in the store. If he did not know the answer, he would find out for us. Thank you again, Mo!

Excellent service, really enjoyed working with Suzanne. Helpful and knowledgeable, thank you.

Quick and easy to find a couch with Mo

Zaine was knowledgeable, helpful, and polite. Ashley Store had many options to choose from that I liked. Overall, a great buying experience! We definitely will beback for the ultimate gaming chair!

Mike and Mo are the bomb dot com! All that and a bag of chips! Seriously though so helpful and very kind, was a pleasure working with them. ♥️♥️♥️

Victor helped me out. Super cool dude. Helped me get my first couch

Customer Service by Victor was excellent!

This is a place to avoid at all costs. The amount of frustration, delays, excuses and inconvenience is not worth whatever you’re looking for. Three different delivery date changes after speaking with managers, customer service agents and the salesman that sold the items they still would not tell me my delivery date Or provide me with a tracking number. They’ve given me multiple dates the items we’re supposed to arrive only for nothing to arrive, wasting my time and interfering with more important things to do. No one that works there can provide you with an adequate answer and you basically get passed along from person to person ending with no more information than you started with. MOR furniture for less right next door provided a much better shopping experience, they were professional, knowledgeable, polite and the order actually came earlier than expected. I had absolutely Zero issues receiving the merchandise I paid for and left feeling like I scored a good purchase. Do yourself a favor and go somewhere that values your time, money and won’t put you through unnecessary hoops and headaches in exchange for your hard earned money. I would give them a negative 5 stars if it were possible. Avoid this place and don’t make the same mistake I did by shopping there.

Zaine was very helpful and easy going. Very knowledgeable and friendly!

The staff was great to work with, they were very helpful and took the time to answer all our questions. We are very pleased with our purchases, the sales lady and manager went above and beyond to make sure we were well taking care of. We will definitely return.

Zaine is better then mike

We went and Susana was the best helping us to find the right sofa 💕 Thanks Susana for your service!

Susana was an excellent sales woman and helped me very much finding what I needed. Thank you and I will be back!

Susana was a great help showing me mattresses and bed frame and explained to me the importance of a good mattress

Mo was quick and efficient made furniture shopping less stressful.

Christopher was so helpful and the best sales person I have ever had the pleasure of working with. I definitely recommend that you go to Ashley Furniture and ask for Christopher!

Great service, Alejandro is the best! He helps you get what you need and asks the questions you need.

Store is nice and has friendly staff. We got the best deal for our sofa.

Awesome

Christopher helped us so much! He tried really hard to make us happy and was very friendly. We probably wouldn’t have bought the bedroom set we bought and the mattress without him.

We went to Ashley to purchase a mattress and Tim Ketzenberg was a huge help, he made the buying process a breeze and answered all our questions, would definitely purchase again.

Nice greeting as we entered. One gentleman tried to push a sale. That's his job, I guess. I nearly walked out. But just walked away from him. Then the greeting guy just checked on us occasionally. Worth shopping there to see what things are available these days.

Zane showed integrity and was very helpful. Bought a purple mattress, base, and mattress protector.

Susana was the best! Amazing service and wonderfully kind. We came in for a king size bed & had one scheduled for delivery the following Saturday. Will definitely be coming back to Ashley for our next furniture item & seeing Susana again!

wonderful experience! Victor was very helpful, very attentive, super kind, very good guy. definitely recommend coming to ashley’s and asking for víctor!

Leonel from Kennewick did great!

Zane is da coolest.

Updated review: Ashley Store corrected the charge as originally agreed. Problem was a human error on their part due to the way their software works. Would have been 5 stars if I hadn't had to drive back there to get it fixed. Store is clean and personnel are friendly. The floor staff are good to give options when you explain what you are looking for and they aren't pushy at all - pleasant to work with.

Christopher did an amazing job helping my family with our furniture needs. Bedroom sets and couches I highly recommend Christopher if you are in need of furnishing your home. Thankyou Chris for making our experience here at Ashley's store wonderful.

Zaine was very helpful & very respectful of what we wanted. He wasn’t pressuring at all & let us take our time. Thank you zaine!

Shout out Zaine for the help

Came just to do some window shopping but with the help of Mo I got the BEST deal and a super comfy sectional. He is super nice and very helpful! Loved my experience here. ( thanks to Nikki for the help too!)

Zane was great, was very patient as we took our time looking around decided what to get. Made sure he showed us all the best deals!

Christopher was very efficient at his job and was able to help us find couches and get us out the door quick(important when you have a fussy toddler). Thanks Christopher!

Tim was very helpful, the manager and him came up with a solution that fit our need perfectly and I got a stool.

Zane was very helpful knowledgeable when helping me pick out a couch.

Leonel was the best sales person I’ve ever had!! Love his energetic vibe most welcoming staff. Helped me find the perfect pieces to my new home. Definitely will come here for more furniture.

Although he’s an eagles fan 👎🏼 he was very informative and helpful and gave us a mean breakdance show.

Leonel was great! He was very helpful and personable.

Store employees were helpful and took their time answering our questions. We will definitely be back.

Very helpful, left with more than expected. They exceeded my expectations. Will dedicatedly come back again.

Tim was fantastic make the experience very smooth and easy.

Christopher is certainly the man you want to see at this location, he makes the experience nice,simple and fast, wich coming from someone who does not like to shop,it was perfect, as long as Christopher is still there I will continue to refurbish my home through him

Everyone here was very helpful and patient with me when I was selecting my new couch. I wasn't sure what I wanted but Timothy made great suggestions and I am very happy with the couch we selected.

Leonel was extremely helpful with everything!

Leonel is the Superman if salesman come get your furniture from him

Christopher and Le gave excellent customer service right before close and now I'm walking out with a beautiful new recliner. Thank you Christopher and Le!

We had a wonderful experience at Ashley. The manager exceeded our expectations and was able to offer a good price and a time frame that was reasonable. The competition couldn't compete on this deal. Thanks!

Professional and courteous service by Alejandro Valle. He was knowledgeable about the furniture and listened to what we wanted in our dining room.

Le and Susana were awesome! Very pleasant experience shopping and purchasing new furniture, thanks again you two!

Leonel did a great job helping us today!

Tim was wonderful in helping us decide on our next piece of furniture. Low pressure, ease of transaction, informative and supportive service will bring us back again in the future.

This is our second time with Christopher, and he was amazing. We were looking for a new bedroom set, and when we describe what we wanted - dark cherry wood sleigh, he knew instantly which set fit all those qualities, and he helped us to see parts and size fit which would work best for the room restrictions too. He was kind and helpful

This store was great to us, Tim was our salesman. He was very educated on the products he was selling to us. We bought a new bedroom set and mattress. Tim was very personable and easy to work with, highly recommend!

The deal we got was very cost effective. Miss Le helped us a lot. She made a good deal for sofa, beds and tables.

April, Nikki and Le are the dream team. They are the Ashley’s Angels! I am so impressed. Great service and very professional.🌺🌺🌺

Great experience Chris was patient and friendly would recommend

Leonel Chacon was amazing and very helpful!

Very good service and deal! Great experience with Christopher, highly recommend

Great experience!

Victor and Mike were amazing to work with! They helped us get the best deal and made us feel comfortable and confident about our overall purchase.Will definitely be coming here again !

I went into the store to find a couch and Susana was extremely helpful in showing me around and helping me pick out a couch!

Good experience. Allowed us to consider several different love seats and chair combinations. No pressure to buy. Provided veteran discount.

Me and my family just Purchased a couch set we had very kind sell associates mike and Lionel will definitely come back for future purchases.

Customer service was amazing!

Le helped us find the living room set that worked the best for us. She was so patient and helpful! Mike did a great job partnering with us and finding us the best price. We are very happy customers and will shop here again!

Great customer service. Haven’t gotten the furniture yet but in the past I’ve been happy with my purchases from them

The quality of the furniture has sharply decreased while the price has risen just as sharply. The biggest problem with this is that they sell a 3rd party warranty that you will very likely need and will not be of any value. We have been trying for almost a year to use the warranty that cost nearly an extra 1000 dollars with no success. Once we finally were able to convince them that we purchased furniture, which took considerable effort, the company then began canceling claims unilaterally and promising contacts with repair companies that have yet to happen. Steer clear of this place if overspending on furniture that doesn't last a year doesn't sound like fun.

Salesman was friendly and able to show us just what we were interested in.

This is my go to furniture store! I tend to always find what I’m looking for here. Great variety of quality items! The staff is also very friendly, personable, knowledgeable, and professional. The most recent time I purchased an item, the sales rep that helped me (Trevor) was exceptional.

Chacon was great and helped us with are selection.

We were looking for 3 bedframes as we had sold our other ones to upgrade. The staff was super friendly and responsive to all our questions. We seen 3 we really like and we're able to get it within our budget. Thank you

Fantastic customer service!! They will take care of you! 10/10 recommend stopping in and working with the people that work here!

Awesome customer service!!

I have purchased two different items from here. The staff who helped me during both experiences were fantastic and easy to work with. The store manager is very friendly and a pleasure to do business with. My only gripe is that the way that the company processes orders can lead to significant delivery delays. Though that is a problem with the company and not at all the staff of this Ashley furniture store. I will likely be purchasing more furniture here in the future.

Friendly and knowledgeable staff that had great, no-pressure customer service (thanks for the help, Raiden!). The store had a wide selection of furniture, and we found a well priced 3-piece couch set that we're excited to get into our home. Hoping now that the delivery process goes as smoothly as the purchasing experience. Update: Our couch set was delivered on-time (within a week) and assembled quickly. There was plenty of prior coordination to ensure we were home and ready for the delivery. Great overall experience with Ashley Furniture in Richland, WA!

The service there was great. Christopher went out of his way to help locate any pieces needed and try and help match colors.

So pleased with overall customer service. As soon as we walked in Victor welcomed us, he was very helpful answering our million questions. Thank you Víctor! We had a chance to close deal along with Lea-the manager she went the extra mile to work with us, gave us the best deal and was very supportive. Loved how they had the Hawaiian theme that day we went so the ambiance was relaxing (just needed my coconut drink). My husband and I left super happy with our purchase. Looking forward on coming back! Thank you Ashley Team

When you come to Ashley furniture ask for Valary she is the most down to earth incredible person to work with. I got exactly what I needed and left there happy. What I appreciated the most is I didn’t feel pressured to buy anything. She listened to what my budget was, what I wanted and found me the perfect thing! The deals they currently have are incredible and the quality of products they have are worth every penny.

Chris did an awesome job helping me find the exact product I was looking for

Really good customer service. Tim was very helpful and friendly.

Chris was helpful and straight to the point. Great first time visit.

Chris was very helpful, professional and proficient. We had a great experience

Leonel did a excellent job best sales person in Tri cities come see him for your furniture needs

Valary was friendly and helpful! Fun to chat and deal with!

Associate was professional and over all knowledge on products made my experience effective and easy.

Mike and Giovanni were great to work with. I found furniture I didn't even know I wanted.

Chris did an outstanding job in assisting me today for my new apartment. I walked out with a bed frame, mattress, dresser, couch, and kitchen dining table. He was very helpful and has great customer service!!! 10/10!!!

Love shopping here, amazing customer service, super star RSA, Valary and high-quality furniture. This is my favorite place to shop, keeps me coming back!!

Very pleasant experience when purchasing my loveseat recliner. I would recommend them completely.

Was there for some bunk beds. They only had two sets. Very disappointing...

We had look up on line what we wanted. Sales men was very helpful on getting are order put together. And explained the warranty .Thanks

Amazing customer service! I came in with inspiration photos and the sales associate was able to help me choose items that were beautiful and within my budget!

Beautiful furniture and showroom. Nice and helpful staff that wasn't pushy.

Very expensive, and when did they start selling tables and chairs separately? Yikes

Great place to hunt for treasures and home decor in the clearance section. The staff is super friendly and makes you feel welcome every-time. Highly recommended.

Great customer service!

Manager and asst manager were very knowledgeable and friendly

At first Leonel was very knowledgeable and I felt secure when it came to my purchase. And then everything changed, Store Manager Lei advised I would receive discounts on mattresses (because they were on sale) The discounts were not applied. I asked Leonel several times and he stated everything was applied. After looking over the invoice, I was not receiving discounts, and I was being charged $229 for delivery, when I was advised $129. He continued to be pushy and wanted me to sign the lease to purchase, I didn’t feel comfortable and advised I was going to think about it. As I was leaving, Lei approached me and asked how it went I advised her of everything. She went and corrected the amounts. And then when she went to process my order she couldn’t because my application was already process for credit, so denied the second time around. She advised she would follow up with me since I was already there for 2 hours and it was getting late. It’s been 2 days and still no response. I just moved back here and my children need a bed , very frustrating!!!

Went o local ashley website and ordered Theo table set. SET WAS DELIVERED AND DAMAGED. Was told by local store they can not help with online purchases. Called and chatted with online rep and they told me I have to donate the item send them slip and only then would they send replacement. I was told I could return to local store and they refused to accept it. They would not give me refund period. After going back and forth with these people I asked if I keep it and fix it will they give me a discount. They offered 10% discount for broken coffee table that can not be used! Horrible customer service and ability to make things right. I was patient and tried several avenues to return, refund, or replace the item with no avail. I will never do business with this company again, period!

Quick friendly service with quick delivery time!

Le was super helpful

Le was the best! I was probably in and out in less than 30 minutes. I told her what I was thinking, and she took me to a beautiful modern couch set that was perfect for me.

Excellent service. Chris was very helpful. And we picked out the absolute perfect mattress in only a short period of time .

Jovanny R. Did a great job! Easiest couch shopping experience. Low pressure and friendly environment, we’ll be back!

we got our sofa set and 1 recliner broke within 30 days. Horrible customer service for repair. Got the run around for 7 months they claimed waiting on part then they don't cover it. That we broke it.

Leonel was great super friendly! Go Eagles!!

Great staff, service, and prices

Jovanny was an absolute great help! He was very knowledgeable and super friendly. Thank you so much for helping us pick a great sofa set! I will be back!

Lionel & Mike were amazing! They helped me find a whole living room set at an amazing price. These guys deserve a raise!!

Great service!

Ask for Lei, she was awesome and very helpful.

We ordered a couch with an autumn and a recliner rocker, the couch showed up with no autumn and we still can't get it and it's been over a month. The glider rocker delivery is still unknownwhen so we had to cancel it and their customer service is ridiculous. I would not recommend going to them if you would like your furniture in a timely manner.

Leonel did a great job!!!

The young man who helped me today was amazing! He walked the entire store with me and even moved furniture next to the pieces I was looking at to see how they would look. He was friendly and tentative to my needs.

Christopher was amazing. Would come again!

Valerie was amazing!! 🤩 Highly recommended!!

Valerie was very friendly and helpful, she answered all my questions and was able to find me the couches i been lookin for thank you guys so much

Lionel did an awesome job with my grandmother and I when we were shopping for a mattress. Thank you!

Patience and excelente service

Such an amazing experience! Tim and Lei were incredibly helpful and very kind! Mom will love her new recliner!!

Trevor was great!

The staff was very friendly. Thank you Tim for helping us with our purchase 👍🏼

Valarie was a fantastic person very helpful with all our questions. Her customer service is literally a 10 star. My family thanks you for being so helpful and understanding.

Lousy customer service. They make it so hard to just simply buy clearance items.

Chris was very informative and helpful. Bonus points for being friendly as well! He made the process of buying our new sofa quick and simple.

Excellent we went in window shopping and their services was so great we ended up becoming a costume thanks to Christopher and his sales manager.

I had the best experience shopping for a living room set. Young gal Charly helped us, she was so helpful & knowledgeable of the products & a lot of fun to work with, we’ll definitely be back & hope to work with her again! Thanks Charly!!

Leonel did a great job!

It is really nice store with good sofas. We were nicely served and patiently answered. Great experience

Everyone at Ashley’s Richland was very professional and friendly. I work with Zaine and the gals in the office which were both amazing. Will shop there again soon

Valerie helped us and she was really nice and helpful!! We got everything we needed for a great price.

Great customer service!Christopher was great. He listened and answered my million questions I had.

I went in on 10-26-2022 to buy a mattress. I got a mattress, box spring, protector. I was told that I had 72 hours to return anything. Delivered on 10-29 I decided realized I didnt need the box spring. So I told the truck driver i didnt want it and to take it back so I could be refunded. He told me he cant take it back and to take it to the store. I went to store 10-30 and was told that it was considered "bedding" and I could not take it back. I told them I was told i had 72 hours and they opened a case and said that they would call a district manager to approve. 10-31-2022 I received a call that on wednesday 11-2-2022 between 3-7pm it would be picked up, and my card credited. Now I also called today (which is wednesday 11-2 and confirmed that they would show between 3-7pm. The agent said yes. But then came back on after a 5 min hold and said "Oh wait - from 6-7pm they wll be there." Well it is now 8:30 PM. They never called me. They never text me, they never showed up. So now this box spring which I never opened from the box, lays on the living room floor, and I have been lied to again. Lied to at time of sale, lied to by the truck driver, I would say the customer service person showed some hint of honesty and at least tried, but then lied to by the caller on Monday who assured me this would be picked up and i would get my money back Well they LIED and after this mattress is all paid off i will cancel this ashley card and never do business with them again. they are LIARS! Horrible business!

Great service ! Ask for Rayden! Was looking for something in particular and they didn't have it but he went out of his way to find us one that looks like it! Above and beyond service. Thank you !

Great overall experience! Leonel was feiendly and professional and led us directly to the couch of our dreams! Thank you, Ashley furniture and Leonel! :)

Leonel was very helpful and pleasant to speak with. No high pressure sales, just good information and knowledgeable. Can't even believe we will get our new sofa in 2 days!!! So comfy, i may never get up from it 😊

Really helpful and polite, nice visit!

Tim did a wonderful job helping us find a table, very friendly and patient!!

If you want great customer service, Alejandro is your salesman. He was very professional and actually cared about finding what the customer wants, not just selling them.

I’m a repeat client of this fabulous store. As soon as you walk in you are greeted and not hassled for a sale by all the staff. I especially appreciate Alejandro who has been a great help when I need to make a purchase. I just moved and replaced all my furniture. Alejandro made it a pleasant experience and my family was happy with the new items I purchased.

Alex V helped my furnish my daughter’s bedroom. He was helpful in getting me set up with an Ashley acct

Thanks for all of your help!

Awesome customer service, great selection, Rayden was patient and plenty knowledgeable of the product and the available purchase programs, we will be back

I recently called Rayden, my grandson, regarding small end tables for my den. He had a picture to me within minutes of samples from your floor. I will be in soon. Thank you, Rayden. The picture really helped.

Alejandro was amazing to work with and listened to what we were looking for and knew exactly where things were to show us. He was quick about looking things up online when I described the table and chairs I needed for a room with specific detail to color and size. We look forward to our furniture arriving very soon. In the meantime, if you need a very polite and respectful employee to help you out, Alejandro is your man.

Tim's service was very good and the manager was also very helpfull

Valerie did a great job and she fast and efficient.

I had a great experience and will always come back for all of my furniture needs. Alex and Mike were awesome and helped me find what I needed. 10/10 would recommend.

Great customer service! The back office was polite and Nicole helped me and answered ALL my questions which I really did appreciated

It was a fast and friendly experience. Thanks Valerie Hills for your service.

We purchased our living room set from Ashley about 3 months ago. We love it, Chris provided great service- very patient, knowledgeable, and helpful, and so we went back! Just purchased a sofa sleeper today. Chris helped us again, and I couldn't have asked for a smoother experience. The price initially came up wrong, but then they made it right. Delivery times are accurate now (estimated 1- 2 weeks!!!) and they have a great selection, as well as some of the best prices around (at least for the items we were looking for). They've made a repeat customer out of us, that's for sure.

WORST CUSTOMER SERVICE I HAVE EVER HAD

I went in there today and Christofer was the one that showed me and my wife around he was very professional and listen to what we were looking for and help us and guided us in the right direccion and we didn't feel pressured wich was nice! I 100% recommend him and it was a pleasure going in today. God bless you Christopher!

Good service.

Tim did an amazing job of getting us the perfect bedroom and living room sets!

Friendly service positive attitude and very helpful.

Trevor was amazing and super patient with us and our family.

Came in to look at their purple beds because I heard they had some there. I was immediately greeted by Rayden who was very knowledgeable, helpful and patient with me. When I decide to make that purchase I'll be going there.

I had a wonderful experience with Valerie Hillis. She was very understand and put no pressure on me. She was also extremely helpful and helped me found the perfect piece of furniture.

Le was fantastic, she help me with my furniture, she showed me the options I would like and I loved that. She was patient.

What started as a real disappointment turned around very quickly once we talked to the store manager. She really took the time to hear us out and then went out of her way to exceed our expectations.

STRONGLY DO NOT RECOMMEND. I have currently been waiting 16 MONTHS for my order that still has not arrived. I was told all items were in stock when I ordered in store. The company also will change anticipated delivery dates without any notification.

Valerie is amazing for dealing with me two days in a row. Patient and very informative. Amazing service

If you value customer service GO ELSEWHERE. Ashley customer service is all automated, run around, rigamaru file not found BS. They pretend to care and say things like, oh sorry to hear that we would like to help you. But it's all for show. Take my word for it and spend your hard earned money FAR from Ashley's. Terrible.

We purchased a couch from Ashley home store in Richland Wa in September 2021, the couch was delivered and we went about our lives on October 6th me and my partner fell asleep on the couch overnight and woke up with BUG BITES everywhere! I subsequently reached out to an attorney (who insisted we go to the dr) didn’t think it merited medical help, we just wanted the couch replaced, I also reached out to the store that sold us the couch, they said they would call and send out a technician, month goes by and nothing, I called again spoke to a gal she assured me the technician would call us! She gave me a ticket number, I reached out again a month later, still no call, I just gave up on the store and reached out to customer service they said there was no record of a bed bug complaint! and the stance they have is bedbugs couldn’t possibly survive in the warehouse! A study I found said they can live dormant 18mo in freezing temperatures! I asked her to expand on that she couldn’t! She said we waited too long to reach out! This is ridiculous! The worst part is they tried to lie and act like we never reported Bed bugs!! They said it was all about a cushion! (The smallest issue we reported) Not too mention the color was off we are pretty non confrontational and laid back so we said the colors not bad we will be fine! Wish we would have stuck to our guns! Terrible customer service! We even bought a warranty!

I hope corporate is watching. Cause the Kennewick store lost $5,000 today for poor communication on a sale that was already in the bag and 90% finalized. I’m pretty sure that someone also fraudulently signed or docusigned my woman’s signature during this process. Really hoping they close there doors as sketchy businesses like these should not be permitted to operate.

Very let down by this company. Worked with a woman named Lei, won’t ever be back. Picked out a lovely set was told it was available and in stock. Week or two for delivery per norm. The system was down couldn’t finish paperwork. Never received a phone call to come back an sign after giving them 800 dollars down towards our new purchase. Can’t get ahold of anyone on the phone due to 25 min wait times. Managed to push my contract through involving my credit without a signature from me which is highly illegal. Most likely illegally did this through docusign. Was unable to show me said contract when I went in person to get my deposit back. ( they set a delivery date you can’t set a date til the document with the bank is pushed through insuring they are funded as a company.) Very misleading company. The office lady got loud and rude like she could bully us into not questing what was going on. (Super rude woman probably shouldn’t be in customer service because she’s absolutely bad at it). Blown away as someone who is a financial manager myself over how this was handled. Also anyone looking to shop here just no it’s a long wait time to get anything while your still having to make payments 10 out of 10 do not recommend to anyone. They were more then happy to lose 5100 dollars worth of business with an attitude from the over weight desk help.

I DO NOT recommend to buy anything from Ashley. They are simply FRAUDS! I had purchased bed room furnitues in store in Washington. There are two major fraud cases with me from Ashley. First fraud: The sales person had given me words to deliver in time. However, none of the furnitures came on time. I called Ashley store, they told me that there is no meaning of giving words! Instead they delivered wrong items. I informed them about the wrong pieces, they took it back. I saved their money but they were not delivering my furnitures. I called them again, they apologized and credited $300 as a compensation of wrong delivery, delay, and lot of hassles. Second fraud: Even nearly after month of purchase, I didn't get my furnitures. I called them, they shipped some of my furnitures to a wrong address, my billing address. They asked me to take $37 as a compensation if I get my furniture from the wrongly delivered address. I agreed but was SHOCKED at the same time. The store manager told me that there is no refund of earlier $300, rather claimed that I was mistaken. I asked them to pull up the call history and check with the employee, but they denied. I wanted to return my furnitures, but they denied. This is only a half story. I am still waiting for some of my furnitures to get delivered. I am REALLY REALLY considering them as FRAUDS! PLEASE DO NOT TROUBLE YOURSELF, THERE ARE MANY DECENT STORES IN THE US. BUY FROM THEM!

Worst service that I have ever experienced. I was promised my furniture in 6-8 weeks. Eight months, and several phone calls later, I finally received my furniture. EVERY piece came in damaged. This has been a horrible shopping experience for sure!

We have been very disappointed in Ashley's. We ordered furniture in April. Recieved one piece in June after being told 5 days before delivery that both pieces would be delivered on that Friday. When I called today because I was told we would get our second piece this Friday, I was told that now we were looking at the 18th of August. Needless to say we canceled the order and we will be not go to Ashley's in the future.

Horrible shopping and customer service experience. Found what we wanted to buy quickly then waited 15 minutes for a sales person to help us and then even longer for him to complete the sale. We were over charged and the sales person and finance person said there was no way to refund the money right then, but that they’d process a refund which I should see in 7-10 business days. I called customer service after not seeing the refund and learned no refund had even been started. When I was transferred to the store they said they could see they owed me a refund and would process it. I should see it next week. Still waiting to see if that is the truth. Other than the general customer service agent, I found all the store people to be rude, unhelpful, and not to have done what they said. New to town and my business will go elsewhere.

Worst customer service I've experienced from a store. I reported an issue with my couch a year ago and it's still not taken care of. I've tried calling THREE times today. First time the lady couldn't find my account for some reason after being on the phone for 30 minutes. Called back later and after an hour and being put on hold, they dropped My call. This last time, I got a call back and wasn't even in a minute on the phone before her line went quiet... so fed up with Ashley Furniture!!

Dishonest in delivery with no follow-up on delays. Purchased an INSTOCK item as advertised with sign, said initially would be delivered in 2 weeks, got pushed out to a month, waited a month and got pushed out to 2 month and said item got discontinued. Mostly disappointed that nobody followed up with status. Got a refund.

AVOID ASHLEY FURNITURE AT ALL COSTS. Ashley Home Furniture is the worst company I have ever done business with. I ordered a dining table set on November 5th, 2021, and I have had nothing but issues for 8 months. To begin, I ordered this table set in store, the delivery date was delayed twice. When it was finally delivered there were multiple parts damaged. The tabletop was broken, all 4 chairs were poorly assembled, and the bench was broken. I filed a report letting Ashley know there were many issues with the set they delivered, and customer service reps were incredibly rude. They did not deliver the replacement parts until January 7th after the holiday season. In January when they were replacing the broken tabletop, they broke the base of the table which would not be replaced until JUNE 24th, 2022. Aside from the issues we had with the furniture itself, we had issues with the Ashley customer service representatives, the staff in the local store, and the delivery team members. We reached out to customer service for help multiple times and they were nothing short of unhelpful and rude. The staff in the local store gave us misinformation regarding upgrading part of our orders and did not fulfill the promises they made. The delivery team missed delivery dates multiple times, would not call to give us a delivery window or notice, and damaged the furniture further every single time they delivered replacement parts. I missed work over 10 times waiting for the replacement parts, they came 3 times to just take photos and inspect the furniture, they would call me when they were at my house with no warning making me rush home and often leaving before I could arrive. I have never experienced such carelessness from a company. This company would not take responsibility for their faulty furniture and went as far as saying my floor was uneven and not the chairs. Between the time I had to take from work to wait for deliveries that never happened and the times I had to leave work to rush home for appointments that were useless, or the delivery team would leave before I could arrive; I lost more money that this set cost. Ashley has made no efforts to remedy the issues we have raised, the furniture is not high quality, and the hassle of this entire process was not worth it. I will never be doing business with this company again and I advise others to never do business with this company either.

(Translated by Google) When they had to deliver a dining room, they fell silent and a piece broke and they took it back from the 6 chairs, 3 were scratched and they took them And now we have 3 chairs without a table and there is no delivery date for the table, when you speak to customer service they only say that it has not arrived at the werehouse And until it arrives they will see what happens.. When you go to buy they tell you that 2 weeks they deliver to you 👁 don't believe it. (Original) Cuando tenían que entregar un comedor se les callo y se partió una pieza y se lo llevaron de vuelta de las 6 sillas 3 estaban ralladas y se las llevaron Y ahora tenemos 3 sillas sin mesa y no hay una fecha de entrega de la mesa, cuando hablas al servicio al cliente solo dicen que no ah llegado a la werehouse Y hasta que llegue verán que pasa.. Cuando vas a comprar te dicen que 2 semanas te entregan👁 no creas.

Do not buy anything from here. Not unless you're absolutely okay with waiting 4 - 8 months for delivery. Their shipping times and communication on your purchases are horrific. We bought a couch at the beginning of March and we were promised a delivery window of 8-12 weeks. We have talked with 4 customer service reps who could do nothing but "reassure us" that our furniture will be on the way soon. As of now our delivery has been pushed back 4 times and "IF" we receive it this time around it will have been 15 weeks. The customer service woman told me my wait wasn't as bad as some people are waiting until November for their orders... So frustrating when you're spending such a large amount of money and you are receiving BELOW par service.

Its a great place to give a greasy salesman your time and money and get no furniture in return! If you want to get ripped off, HIGHLY RECOMMEND lol

Stores like this one are the reason Amazon will be around forever. We are in a small town and drove 3.5 hours as we've purchased furniture there for several years. Picked out two leather sofas and a recliner and were told they would deliver to us like they have in the past once they got a full truck. About three months later we get a call saying they don't deliver to us anymore. Irritating to say the least. We say ok we will come get it at the store. After 5 months of waiting for our order we get the call saying it's ready for pick up. My wife makes the 3.5 hour drive to Richland and arrive to only one sofa and the chair. Store cashier (not friendly) says the couch is on back order. They weren't willing to negotiate, not willing to even attempt to make it right. Ashley furniture has lost a customer of several years and I will never recommend them to anyone. Flat out awful.

Fantastic service. I needed help getting a delivery happening and April made it happen! I’d give 10 stars if I could.