Ashley Store Silverdale, WA

I came into the Silverdale Ashley store wanting to check out couches. I also had 3 other stores I was planning on visiting over the weekend. I was greeted by Jacie and she was very easy to work with. Jacie and I had nice conversation about what I was interested in and she was ready with all information seamlessly. I appreciate Jacies sales manor, no pressure and very informative and helpful. I did find a couch and an ottoman and two end tables and four counter height chairs, so seven more furniture pieces I didn’t even need but fell in love with. Thank you Jacie

Rude salesperson! I believe her name was jc or something like that. Didn’t listen and loved to hear herself talk over the customer trying to explain the issue. Really might have made a decent sale if she had just listened. Luckily the gentleman who assisted us was great! Otherwise this would have been the last time visiting the place.

Knowledgeable staff and we got a fantastic price on a bed and mattress. Thanks!!

Gr8 service from Becca at the Silverdale store. I plan to head back tomo to finish my purchases.

I live in Port Orchard and I drove all the way to Silverdale just to find a good bedroom set which is I found it. I wish it was a little bit cheaper, but I am happy customer service and I can’t wait to see my new bedroom set. Thank you.

The in store service was very good, helpful people and not pushy at all. The only issue i have is with the delivery scheduling, there is some allusion that you can adjust delivery times. That is not the case, they tell you when it will be dropped off or you are SOL. Only an issue if you have something else going on during that day and time frame. Overall decent quality products at reasonable prices with good service.

Great experience with Michael, Reed, and Tiffany. Delivered on time. No issues

very professional and knowledgeable very helpful

We don't have the product yet to review, but I can say the purchase process went smoothly and we were very pleased with our salesman, he was friendly and knowledgeable and there was no pressure involved in the process.

Isaac was very helpful in locating the several recliners I had seen online that I wanted to check out in person before purchasing. Very friendly, helpful staff. I was in and out in about 20 minutes. They had a great selection and fair prices. I will be back again!

I'm very patient, very knowledgeable I came in with my service dog Rhonda Davise, the sales person, was very helpful

We had a great shopping experience at the Ashley store in Silverdale. The sales person was helpful and patient as we purchased a couple of rooms of furniture.

Becca was very informative and took the time to show us different mattresses so that we could make a decision on a bed that would work for us. We even added a dining room set with our purchase. Looking forward to the delivery day.

Our sales associate was great, extremely knowledgeable and patient.

Dave is a pleasure to work with. He made finding and purchasing a set a simple and relaxing experience.

Very nice salesman, who allowed me to try out about a dozen chairs. I think prices are lower than other stores. I look forward to receiving my new rocker/recliner in 10 days.

Tiffany was professional, knowledgeable and so pleasant to work with. I would give her a 10 star rating if I could🌺. Thank you Tiffany

Dave did an amazing job, he was a joy to work with. Dave was very helpful and available to ask questions without hovering. If you are in the need for new home items, please go see Dave.

Dave our sales man made it so easy for us he listened and we found what we were looking for a big beautiful couch plus he was fun we really enjoyed him we will return thank you ashley

Very helpful sales person, even helping me make a change to my order the following day.

I called with help for an out of state order and Linda was absolutely amazing. I had a ton of questions and if she wasn't aware of an answer she found out and called me right back. I was able to complete the transaction seamlessly. She was such a kind individual and it's people like her that make a difference in companies. Thanks Linda!

The customer service there is very good. Mike helped us with measurements and prices. He was very helpful.

Outstanding service and great choice

We had a great experience and found exactly what we were looking for

Isaac was awesome. Great sense of humor & a great salesman.

Was very happy with the customer service kind and on point. Wasn't pushed into something I did not want everyone was very helpful you will definitely will be doing the rest of my home furniture with you !! And also a big thanks to Isaac at the silverdale location for answering all questions and fantastic attitude . We will be recommending to friends and family

Dave was so polite and very helpful. His patience is something I love to see in sales associates. I give him 110% for the service he presented.

At first I was a little frustrated when speaking to an associate. Later a very patient, helpful associate approached me and gave me her undivided attention. I commandeered her for a good couple hours and not once did she complain about my indecisiveness. It was a big purchase and I wanted to make sure I was making the correct choice. Thank you, Becca!

This time at Ashley was quick. I already knew what I wanted.

Worst service ever. Paid $500 for delivery and didn’t get my items. Not only is a breach of contract, but it’s also theft. Do better Ashley furniture!

DO NOT BUY FROM ASHLEY! They have the absolute worst customer service. I paid $500 for delivery, they didn’t bring all of my items, rescheduled & they didn’t show. Now the rest of my items won’t be here for another two weeks. They will be lucky if I don’t contact my lawyer and sue them for breach of contract. They said it wasn’t all delivered because I wasn’t a VIP. How does spending $7000 at their store and not make me a VIP? Either way it doesn’t matter I paid them for delivery. It should’ve been done. You don’t tell someone you’re going to do something and then not do it

Good customer service and no pressure sales

They were nice in the store but when they made a mistake and ordered us half our couch black and the other half brown they wouldn’t listen to us. We drove all the way out to Spanaway to pick it up and Silverdale ordered us two wrong colors. We called them to let them know and they were rude and talking over us they wouldn’t listen to what color we needed. Customer service is so bad. If I’m gonna buy an expensive couch again I’m not gonna order it here!

The discounts make the overall costs great, but most importantly, is the service. Mike, the man we worked with was awesome. Haven’t out of his way to make sure we understood all the recliner sofa functions and described different materials (we have a Golden retriever). He was a strong reason for us making the purchase.

Jamie was so helpful and made it easy for me to see the different options and features. I'll be back for more purchases in the future

Super quick check out and very friendly people!

Knowledgeable caring and customer oriented sales staff!

In store experience was great … problem came when corporate website sold items we were interested in for less ….undercutting their stores!

Excellent customer service from the minute we walk through the door to making our purchase. The representative Mike worked very hard to make sure we had everything we needed and wanted at the best cost.

I was greeted when I entered the store by a very nice sales associate. I was looking for a wall hugger recliner and she steered me in the right direction. I bought a nice chair and am very happy with my purchase.

Mike our salesman did a fantastic job of listening to what our needs were, colors that we liked and explaining about the sale discounts. We will recommend Mike and Ashley's to our friends and family.

Very impressed with Mike, who made the whole process very smooth. Extremely knowledgeable about the products. Super pleasant and helpful. This review is really for him. I will have more to say about Ashley-at-large once my orders have been delivered and set up, but so far so good!

Mr. Lahn was very friendly and helpful. The sofa we were there to see was not on the floor. So he took us to one just like it. We bought the sofa and recliner to match. He also helped us with delivery problems. It was a pleasure to deal with him. GG

Probably should not leave a review until the Furniture has arrived. But up to that point, The service was great.

Becca is AMAZING!! We went to several stores and not a single person took the time and had the awesome personality Becca did. Of course we loved what we purchased but truly couldn’t have paired things together like she helped us do. And BTW, ASHLEY has THE BEST prices and furniture it Kitsap!

I bought a table and had them ship it. It arrived severely damaged, I'm talking fully-cracked-in-half damaged. They've been giving me the runaround ever since, sending out agents, replacing parts 1 at a time, refusing to look at the overall big picture damage. It's nearly a month later, I'm still out $600+ and have absolutely nothing to show for it. I asked for a refund and they started processing it, then I called back 2 days later to check on the status and they never actually started processing it; they just wrote a note on my account that I wanted a refund. I'm not even sure what to do anymore besides a charge back. I would accept a functioning table but it doesn't seem they're capable of making that happen. Edit: I emailed that response in less than an hour of it being posted. Lets see what happens.

Very nice employees!! The best customer service I have experienced in a while!! They don’t follow you around and try to push you to buy stuff they greet you give you information and let you browse around on your own!! Definitely will be coming back!!

Mark W. Was absolutely brilliant. He was very helpful in assisting us in finding the perfect couch and loveseat set for our living room. Very polite, knowledgeable, and listens to what we wanted. And found exactly that for us. The whole experience was fantastic and he even set up delivery for our items. Will definitely go back for furniture when needed because of him.

Joe was great! It was really nice to not have a salesman constantly on us as we looked over the selections. Setting up a time for delivery of our new dresser was simple and the prices were surprisingly reasonable.

The sales person was awesome and knowledgeable and knew what he was talking about

Do not buy their protection plans they will not honor them and you will be throwing your money out. Also, they glued our dining room table to the floor, and we can’t move the table without ruining our floor.

Had a great crew for the delivery of our 2 sofas. They took great care of the furniture and were very nice and polite. Will gladly recommend Ashley store to friends and family.

Jacie is an exceptional salesperson at the Silverdale location! She helped us with color, style, measurements, and availability for all of our furniture choices. We bought almost a house full of furniture and she was engaged, knowledgable, and friendly every step of the way. She gave us the best deals available and ensured we knew the details about protection plans, deliveries, everything. The furniture choices are excellent - beautiful, quality furniture at a reasonable price. I would highly recommend Jacie and the entire Ashley team. You guys are superstars!

Salesman was awesome, super kind and not pressure to buy something

Store sales person was knowledgeable and very helpful

Becca 🤗 I Love Her ! She. Listened, lead us to some ‘Great Combo’s. Decided what we wanted. I asked Becca if she had small round stool type. And she found some 🤗🤗 And on Sale Too. Excited about our Delivery. 🚚 Mae & Dan Waggoner.

I purchased 3 reclining chairs from this store 1 came broken. They would not take the product back with them I was told I needed to call customer support (this is in the Philippines) I did I sent them pictures of the chair that would not go back to the upright position. I was told they would have a technician out to fix it that Wednesday. No one should up, no one called, no one emailed, no one sent a text. I called customer support again and was told the house was out of the Zone. WHAT ZONE? So now they will call me in 48 hours to set up a new time for repair. They also said that if i went to the store or called them directly that they could not and would not help me. That as soon as i made the purchase they are no longer involved.

We had Dave help us throughout our shopping experience here and I have to say that he was exceptional! We were looking to replace our entire house's furniture. Dave and everyone there were very patient and kind. They really took into consideration our needs and budget. We were very happy with the selection of pieces. Even after we made our purchases, Dave made sure we were taken care of from delivery to any exchanges or returns. 10/10 for Dave alone!

Joe was very helpful in getting us the product we needed.

Sales Staff good, ordered 2 night stands, shelf and desk. order was shipped and 1 night stand was damaged. they rescheduled my delivery a whole week further out to today and had a whole slew of confirmation texts confirming the delivery time and that i would be there for it. got called 2 hours before expected arrival time saying it was now on back order and i would not be receiving it for another week and a half. wasted good portion of day off making sure i would be available for delivery. shit communication and execution on fulfillment side of things. try and find somewhere you can get the furniture in person to save the hassle of juggling your time because of their mistakes. spent the extra 200 for the better shipping as a cherry on top.

I’m purchasing my first home, so my cousin and I went shopping for furniture, we drove to Silverdale and our first stop was Ashley’s, Mark greeted us right away, he was friendly, patient and NOT pushy I had changed my mind a few times, but he stuck by us or within reach, but not stocking us, anyway, almost 2 hours later, my whole living room was purchased, so we immediately cancelled our order from another furniture company Thank you Mark

Dave was great to work with. Very helpful with a great, low key sales manner, very much appreciated as my wife and I spent time deciding on exactly what we wanted.

Dave was very helpful in selecting the perfect couch for my sister-in-law.

Great looking showroom. Dustin was very helpful with options to complete our dining room.

Beware of nonexistent, terrible customer service. First, if you try to call into the store you encounter a “virtual assistant” that provided no assistance. It’s quite difficult to get through their automated system to speak with an actual person. Should you be so fortunate to get through to a human for help with on of your purchases, there’s little chance any customer service will actually be provided. We purchased 4 items of furniture and had an issue with one (a recliner chair). The footrest mechanism was extremely stiff and almost impossible for my mother to close. The response from the person I spoke with; “once you accept delivery of your furniture it’s between you and the manufacturer, we don’t offer any help or options to replace furniture that doesn’t work for you”. Ive spent a few thousand dollars at the Silverdale Ashley Furniture store and expected more. A replacement option, in-store credit, maybe even some advice on how to fix / improve the chair mechanism? I will never shop there again. Terrible customer experience and zero empathy for a me having a brand new chair that I guess I’ll have to set next to the curb now. Shop at this location with caution.

Really nice people and helped us find what we wanted really quickly

Isac was very understanding of our needs and helpful

Beautiful store. Personable, helpful staff. Would definitely recommend.

Sales team make it easy to buy, higher price than other stores and sites

Great customer service. Jaycee made our experience stress free. She was knowledgeable and helpful. (Ashley was our last stop of the day, we had gone to furniture world, Arnold's, and browsed Ikea online). Overall, very impressed with the wide selection and friendly staff at Ashley furniture in Silverdale.

We had a great time working with Mark who led us directly to what we were looking for and helped us through the process! (Talk to me in a few years about the furniture but we're excited for it now!l

Was perusing reclining furniture. Dave listened to our needs and measurements and style preferences. He gave us plenty of space and time which was preferred. Answered all questions. (Even about where to take our dog for a walk in Silverdale.) Enjoyed our experience and bought the perfect item.

Just want to say Ashley Store in Silverdale and sales staff went above and beyond to help us get a recliner for our friend who was in the hospital with a broken shoulder and would need help getting up out of a chair. Thank you all who made it possible!! For Joann Hansen

Sales gal was friendly and very helpful and gave us space to shop. She was knowledgeable!

Mike Martin was excellent and not pushy. Highly recommend

Everyone was very nice and helpful. It was our first time buying furniture so we were a little hesitant but this was a great experience! We will definitely be back.

Edited review. Rating goes from a 5 to a 3, it may go lower. This is an overall rating across 3 different purchases Purchase #1 at Silverdale, WA (1 star). This was my sister's. Clear bait & switch. Called 4 days before the loveseat was to arrive and was told it was no longer in stock. Tried to upsell us for one on the floor (that we would have to pick up), for an additional $200. Left with the clear impression we didn't spend enough. Other than refunding the payment, they made no attempt to make good on this. Purchase #2 at Silverdale, WA (3 star, so far). My own, made before Purchase #1 fiasco. Sofa, loveseat, power lift chair. Spent about ten times as much as Purchase #1. I called twice to express concern about delivery (Feb 5) due to snow. They almost got here before they said they couldn't (USPS could, so?...). Now I'm waiting 24-48 hours to reschedule delivery which will likely be another two weeks. In the meantime, I have no furniture as I got rid of the old on Feb 3 in preparation for this new furniture. They offered to have me pick it up on the side of the road (again, literally), but after paying $300 for delivery, which wouldn't be refunded, I said screw that. Plus, I'm on my own, 1 person with a 4x4 pickup. Seriously? Purchase #3 at Webster, TX (5 star). A lift chair for my mother. The only purchase that went perfectly. They communicated with me and were able to get my mother the chair she wanted (delivered yesterday, Feb 4), they kept within the budget I provided, and they were able to let me pay for it. I need more furniture, but I seriously doubt I'm going to go back to Ashley. My sister and I will go elsewhere. This has literally been a sh*tshow, at least here in Washington.

It was wonderful! The store is clean & we had the nicest & most knowledgeable sales clerk, Joe. He was so helpful & I ended up buying a few things, that I most likely wouldn't have if it wasn't for him.

I was very happy with my experience and my purchase at Ashley store.

Great service and really friendly.

Dave was very knowledgeable and friendly. Thank you for your help!

Jacie was super helpful and have me time to decide without pressure. She answered all my questions.

My salesperson was great! She’s new but she’s rocking it!

Mike was Wonderful! Thank you for being so helpful and having our buying experience easy and smooth.

Post as of 1/4/2025, when we switched it from 5 stars to 3 stars: "Joe was a great help." That was the original post. He and the ordering process on the day after Thanksgiving still deserves 5 stars and that comment. We were disappointed though that our December 24th delivery was rescheduled twice on us. The first time it was changed to the 27th, then it was rescheduled to January 3rd. My mom had ordered the chair to help with lifting my grandma because of how hard it is on my mom's body and to make it more comfortable for my grandma. We had originally seen the chair in the showroom on October 9th and had taken a picture of both color options, we used the pictures the day after Thanksgiving to order the darker color option (steel) since they no longer had it on the showroom floor. But they must have different lighting at Ashley's since the color is even darker than the picture we took. So a person should be aware that the color it actually appears when you get it may be different depending on what lighting you have at home. The other disappointing thing was that when I checked the website on Jan 2nd and looked up the item that we were still waiting for, we saw that it had dropped to $699.99 dollars and not the $999.99 original price that it was the day after Thanksgiving when we ordered it. When we purchased it, they did give $100 off the chair (making it 899.99) because of the sale that was going on and they had a deal that with the $99.99 warranty she purchased that the delivery would be free. So it came up to 1,091.98 after tax. My mom thinks it would be nice if they would offer a price adjustment since now not only is the base price lower but the warranty is now only $79.99 and the price change happened before it was even delivered, though I don't think the delivery would be free with that warranty. I agree it would be nice if they would price adjust." Update, 1/8/2025. We went to Ashley's in Silverdale today and the nice lady at the desk looked into it and did the paperwork for doing a price adjustment for my Mom. She sent in the request for us and she is going to contact us when it goes through and said we'd be reimbursed the price adjustment. We're just waiting now. Not sure how long it will take. But my mom and I were thankful for her help. Update 3/5/2025. It went past the time the check was supposed to come so on 2/14/2025 we went to Ashley's to ask about it, but the lady who handled it was out but they took a message for her from us. On 2/17/2025, the lady called us and let us know that the people handling the check hadn't even processed it when they said they had but it was processed that day and it would be mailed the next day and to give it 10 days in the mail. We thanked her for her help and on 2/21/2025 the check arrived. We are happy it is finally taken care of. The kind lady earned the five stars back for her help.

amazing customer service!!! dave was really friendly and helpful!

I have had an amazing experience with the staff at Ashley Furniture in Silverdale on every visit. They were patient with my visits and questions. Knowledgeable, available and supportive without hovering. Mike helped me realize all the savings I could get with the black Friday specials going on. I am extremely happy with my living room set and the amazing service I received, making buying my set fun and not stressful!

Great experience and Mike was awesome!

Great service, friendly staff. Furniture delivery scheduled is a short wait.

Overall pretty good Experience.There was not much of a sale for “Black Friday “ which was very disappointing!! Waited 6 months for sale & was almost nonexistent!! Our Salesman Joe from Texas was very knowledgeable person regarding furniture features & good person to “Boot “ !!

Mike was very helpful without any sales pressure.

My husband and I would like to thank Dave for his personal customer service. We had been in the store previously to look at a dining set, and Dave ensured that we knew all the options and deals that were available. Normally customers like to be left to their own devices to look around, but that also means you will miss important information. We came back and finally got a whole dining set, chose a couple of carpets and walked away satisfied with our purchase. We wanna thank Dave and his wonderful support.

Dustin was great to work with! He was easy-going, very friendly and knowledgeable.

The best quality furniture and friendly sales and delivery folks.

Dustin was so helpful in helping me choose furniture for my new house. Outstanding customer service and saved me a lot of money. He was very patient over 3 visits to the store.

Love to buy with this store. Customer friendly

I was very pleased and your personnel was very informative. And very pleasant to deal with. I would recommend your store to and my friends. Or acquaintances. Thank you so much for your service to me

Joe was great! Super helpful and friendly.

Everyone was Awesome!...I will be back for more!

I went back several times to sit in the chair. I’m older and comfort was very important to me. Joe was so friendly and patient with me. So far I’m very happy with my choice.

Dave provided attentive service and support with the perfect mix of hovering/lingering. He let me look around and gave me plenty of room to mull over my choices before engaging me again.

The Silverdale store always seem to have what we need at a decent price. Great customer service as well!

Not happy. Ashley lost a customer for life. That’s all I’m going to say.

Quick fast friendly experience

Purchased a new mattress, reasonable price and fast delivery. Pick up of old mattress for an additional charge.

I wanted to purchase a sectional for my nephews family without being present. I thought this would be difficult but the salesmen found me in the system although i love in Sacramento and i was able to make the sale and have it delivered there in Silverdale WA. I also was kept in the loop regarding delivery and time. It was handled with ease.

UPDATE…Such a great experience buying living room furniture! The salesman Mike that helped me, was so helpful, knowledgeable, kind and funny! Unfortunate but necessary edit, within 4 months I started having issues with the fabric of my sofa and chair. Not only has the fabric deteriorated considerably but the stitching is coming apart. It’s just me and my small dog. I paid for the warranty which the salesman told me would cover everything. Had them come look and they said it’s normal wear and tear. So disappointing.

Found what I wanted at store and staff was helpful. Long wait to have the product I ordered delivered from manufacturer, still waiting.

Dustin was incredible from the moment I said to him, "I'm not looking to walk out of here today with a purchase." He was respectful and attentive. I knew when my fiance landed in Washington to choose furniture with me, Dustin was the only one we wanted to sell it to us. We had so much fun in the store with him and Linda! Best furniture buying experience I have ever had! Ashley in Silverdale will be our first stop the next time we want to make another purchase.

Very nice to do business there. We were welcomed and left to try out livingroom sets. No pressure, but salesman checked in with us to see if we had any questions.

Great service and product. Four awesome solid wood bar stools. Great customer service - flawless timely delivery!

Very helpful sales staff.

Excellent service, starting with salesman, our purchase, then great delivery with updates as needed for delivery service. Ashley is our #1 furniture store

I found exactly the counter stools I needed at a fair price. Had them delivered fully put together and ready to use. Good service And value all around.

Helpful and the prices were good

Ashley’s was very helpful from start to finish. They laid out the entire plan and how my furniture would be delivered. On the date of arrival the workers came in installed it very quickly with no damage to anything else in the apartment. Very kind and respectful. I guess the only complaint is that I had to wait two weeks for my couch because of the high frequency of other orders in Bremerton. But over all the experience was good.

The manager of the store was great, but the store policies themselves are questionable. We ordered a dinette set and coffee table and end tables and then found the same thing on Amazon cheaper with no delivery fee. I called to cancel the order within 24 hours of placing it. It wasn’t supposed to be delivered for approximately 4 to 6 weeks, I was told I could not cancel the order as it had already been “pulled“. If you don’t pay for their extra set up fee, you cannot have Ashley‘s return the items and you have to take them to the store which is an hour away. These were large items and I could not fit them in my car. After talking to the manager , several days of waiting anxiously she was able to cancel the order for us. I will not order from Ashley’s again.

Ashley Furniture in Silverdale has a great crew and wonderful selection. Keston was incredibly helpful to us finding the right couch for our small living room. He brought points of view we hadn’t thought of and we found the perfect couch!

Why did it take so long to get my opinion? My sales clerk was very kind. But do I remember his name No.

The salespeople are nice and helpful. I’ve bought a lot of furniture here. The quality has gone downhill though. Sofas I purchased 10 years ago are in better condition than one I purchased 3 years ago. All are used daily by kids, pets, etc. I bought the added insurance for a power recliner and when I called it in for damage repair, the recliner had been discontinued so instead, I received a credit toward the purchase of a new recliner or other living room furniture. I had just made a large purchase of living room furniture a week or so prior to the decision to give me a credit and was told by the manager that they would apply the credit to that purchase and to give it a few weeks to see the credit on my statement. After a month of not seeing the credit, I spoke with an Ashley employee in person and was again asked to give it some time to see the credit. Wash, rinse, repeat for another 3 months with no credit. I called a final time and was told they decided not to honor the credit unless I made another living room furniture purchase. No thanks - not spending any more money at a business that gives me the runaround like that. Happy to make a sale but not stand behind your product is bad business. Still salty :(

Horrible quality furniture! What you see in the showroom is not what gets delivered. BEWARE on their nonexistent return policy. The only reason I was able to return my bed (which was a long tedious process) was because the bed was defective and the assembly guys weren’t able to put it together, though they tried to skip some of the defective screws/misaligned holes… but I NOTICED! Will never buy from there again.

Experience was great. The ordering took less than an hour in and out. Delivery was as expected and on time. Love our new furniture!

The Altari Sleeper is very uncomfortable. Bed is awful couch is ok for sitting. Would not recommend

Great Service and went the extra mile with delivery. Went so far as to even deliver my box spring with an employees truck when my delivery was wrong.

Had a great experience shopping here with my grandmother for some new furniture for her. The staff was very kind, helpful, and knowledgeable. We came in with specific requests (a fold out couch, recliner and TV stand) and were led to the right things right away. The furniture quality has been great for her and was all at a good price. Delivery was scheduled and prompt. 5 star experience and a special thanks to "Mike".

Worst customer service experience ever. Just bought a new house, went in to look for and buy furniture and not a single employee said a word to us. There was one other customer in the store and maybe 4-5 employees in the store. We walked the entire store, walked by each employee at least once - not even a “hello, let me know if i can help you.” One employee was on her phone watching videos, didn’t even look up when we walked by. Two employees were talking with each other. One guy, who looked to maybe be a manager, was helping the other customer in the store, walked by and made eye contact with us twice. He likely even heard us saying how bad the service was.

Big warehouse with quality furniture.

Do not do business with these people. They will delay a bed you spent thousands on for a month without telling you, with no recourse and no one you can talk to. Awful. To your response, customer service most definitely did not address this issue with me. They told us too bad, that's when it's in the warehouse. Someone at the store said they'd talk to the manager and call us back but they never did.

Spent my entire afternoon in the store and placed a large order only to get home and realize that the sales agent put in almost my entire order incorrect. 4/5 items were incorrect, thankfully I caught it. I called the store and their solution was to have me come all the way back into the store and place another order which would require more of a down payment and separate financing plan. So I cancelled the order. A heads up that if you do any financing even if you have plenty of credit, they require a down payment, which basically defeats the purpose of financing. The sales agent seemed annoyed the entire time so I guess I shouldn’t be surprised she messed up our entire order. Really glad we wasted our entire afternoon dealing with an incompetent staff.

Would love to shop here but the automated answering service makes it impossible.. wanted to know if they could deliver to my area and couldn’t get through to a living person in 4 attempts.

Phenomenal salesmen, awesome deals. 10/10 would shop again

I would give them zero stars if I could. Had a scheduled delivery, confirmation of delivery, never called, they never showed. I had to call them and when confronted with their failure to deliver customer service said they would get back to me, never got back to me. Called again today and asked for a refund and this almost a month after our initial order. Do NOT purchase through Ashley

Came inside not planing to buy anything. Came out buying furniture because of the excellent customer service. Our sales rep Isaac was very knowledgeable and very friendly with our kid. Will update review after receiving our furniture.

We bought a sofa after several trips to Silverdale Ashley. Each time Mike Martin was gracious and helpful, kept an eye on us as we tried to make decisions, never pressed us and graciously agreed with our final decision, although it was to go cheap for now.

Courteous and provided excellent service.

Professional and friendly.

Sales people ignored me. Had to walk up front to get help

Very beautiful furniture and helpful staff. It’s super clean and the staff are amazing as well!!!

Very nice selection. Need an end table for a tight spot. Didn't have to spend a lot of time searching. They are shipping it to us so I hope that goes smoothly

Mike was super knowledgable snd the store was clean and organized. The prices are reasonable. Im very pleased with my experience. Have been shopping Ashley for a long time with most of my furniture being from there. Always a good experience.

My wife and I went in to buy 2 couches. A sectional and a pullout sleeper. We spent probably 2 hours looking through out the whole store. The store was great, and the selection was great. We wanted to get our couches as quickly as possible. We opted to go pick up our couches. When purchasing our couches, the sales guy said they were available, except...1 piece. We would have to pick that up a week later. We told him not a problem... Fast forward to Monday, we get a call. None of our furniture is available, and we will have to wait until July. I told the lady that wouldn't work and we needed to cancel our order. We will buy a set elsewhere. Then I called and spoke to the store, they take my number and the General Manager calls me back. She was sorry about the confusion. We were all set to pick up our items. She even set a time for us to pick it up from the warehouse. Tuesday rolls around, the office manager calls me. Our items aren't available. It will be July. I told her about her GM, and she set us all up, and we were sat to pick up our items on Wednesday. She said nope, not happening. Inventory is off. It will be July. We ended up canceling our order and went to JR furniture in tacoma and picked up our items from their warehouse, same day. If you have the ability to travel a little further. Stay away from these guys. We also saved 300 dollars with JR Furniture. Ashley doesn't know what the hell is going on half the time. Save yourself time and money and look elsewhere.

The environment was well managed and clean. The salesman was an excellent guide without being pushy or smothering. I did not feel pressured. In fact I needed to go for an appointment that was scheduled close by and said I would return to pay for my items I had picked out. They were easy going and trusting that I would return. When I did, they were welcoming and fun! Thank you! I look forward to receiving my purchases. Thank you for being patient and kind!

Joe was very helpful, answered all our questions, and was very cordial. Thank you!

I went into Ashley looking for specific design. Joe the salesman was very knowledgeable and helpful. In about an hour, I had looked at and purchased furniture for four rooms and was very satisfied with the whole process.

had a great experience. Isaac was super helpful in helping me find what I wanted or just letting me browse! Memorial Day weekend sale so I was very pleased with the prices!

I Don't feel like I saved money with purchase but employee Mike was also frustrated with false advertising and tactics displayed by Ashley's. I guess the experience is about two stars worth. I have furnished two entire houses with Ashley's furniture because I love how the product looks compared to its competitors. I haven't had any issues at other stores although certain people within the store at this specific location make you feel like you're challenging them with questions and can be a little combative when everything doesn't align ie: shipping delays, back orders, and advertising and when you ask for savings for inconvenience you are made to feel lesser then and ultimately leave with a large purchase and about a 2 star experience. This is my second 2 star experience at this location one almost leading us to over spending on a couch becuse the employee insisted the couch we were look at was 5 pieces and after being condescending and rude he was corrected by another rep and apologized but it was the people you buy from that are combative or condescending.

Always a pleasure to purchase through the Silverdale Ashley Team. They’re all knowledgeable of their products and courteous to their customers.

Purchased a set of mattresses. At the time of purchase we inquired about the return policy. Salesman stated they do not accept returns. When I pointed out the manufacturers return policy, he discussed with his manager and they agreed they would honor the manufacturers policy. Fast forward two months, and the manager on shift stated they would not accept returns. When I pointed out what the salesman/manager previously stated, she said she didn't know what was discussed that long ago (two months). She said they follow the manufacturer's policy. I pointed out the manufacturer offers returns, but she repeated they don't accept returns. Which is it? Do they follow the manufacturer policy, or do they not accept returns? Dishonest sales staff saying whatever it takes to get you to buy something.

I was there to order a replacement cushion for my 3 year old sofa from Ashley’s. Sounds simple but required a lot of research so was there a half hour. In the end she found the cushion and ordered it for me. The experience was very good, employee was very helpful and personable, and I will be getting a new cushion.

We were helped by Dustin. He was wonderful and helped us get our new couch set purchased and delivery date set up. Everything was quick and easy, I would definitely recommend his assistance!

Leon was helpful and personable. He gave us time to explore on our own, and checked back after a bit to see if we had any questions. He made our shopping experience very nice.

First off the person who sold us the couch was amazing, think his name was Devin or Dustin? Now, we were scheduled to have our couch delivered April 16th after waiting almost two full months to receive our almost $4,000 couch. We received MULTIPLE emails, texts and I called (the store and call center) several time to confirm the date and time especially with us living on base I wanted to just make sure everything was in order considering I was having to get off of work that day just to be available. Come April 16th after waiting ALL DAY I decided to call Ashley’s to see when my couch would arrive (it was already passed 4pm and couch was said to be here before 6pm) the woman at Ashley’s said it will no longer be coming today and instead come on Friday because they cannot deliver on base except for on Fridays. What’s most upsetting is I called SEVERAL times asking specifically that and I was told they will have NO ISSUES delivering on base on a Tuesday. Not to mention the multiple emails and texts I received confirming this date! When I spoke with the manager she tried telling me I didn’t speak to the store I spoke to an Ashley’s call center and I told her absolutely not because I called asking if Devin or Dustin was available for me to speak to and they said he wasn’t in which shows I spoke to the store directly! She also said the emails and texts i received were only an “ESTIMATED DELIVERY DATE” when in the texts and emails say nothing about it being an estimate plus the texts asked me to confirm the date and “no delivery date changes can be made” which she then said “it’s all done on a computer that’s not our fault” and when I said no one called me to tell me the delivery date changed she said they didn’t know it changed until I called and asked to see how much longer until they deliver it. So had I not called I would’ve been waiting all day just for it not to show up…. I expressed I was really unhappy and wanted free delivery, they said they could only give me 5%off my purchase which doesn’t even cover the delivery fee. After spending almost 4000 dollars plus a 200+ shipping delivery fee I expect better service. Instead I was given excuse after excuse and zero accountability or sympathy. I DO NOT recommend purchasing from Ashley’s. I’ve had better service with Amazon

Awesome experience great product

Leon was the homie for sure !!!

Leon was amazing and got us everything we needed! Goes above and beyond. also has cool shirts

Dustin H. was an excellent salesmen. He helped us get the perfect couch and even got a super sale dining table. We got some great discounts! Would definitely shop here again. Ask for Dustin!

Leon was my sales associate and great customer service and knowledgeable!

The experience was great no hard pressure sales. Dustin was a great help and very personable. I recommend asking for Dustin for anyones next purchase

I do want to start by saying that the store employees are amazing especially my salesman Mike he was amazing!! I’ve had good experience over the years with Ashley since buying furniture from them over the last 15 years. All my friends and coworkers have told me all of their bad experience with Ashley mainly when it comes to the differences in their purchase and actually receiving product, everybody has told me that, the warehouse and delivery is trash. I have had good experiences until now… I Purchased, a bedroom set and a sofa and loveseat recently. The delivery was set for tomorrow. I took tomorrow off of work put a day of vacation to receive items I had not received any calls or emails besides the email two days ago where I confirmed the delivery so I called. To verify the delivery time tomorrow and I was told oh I’m sorry your delivery isn’t going to get to you for another three weeks. I went into the local Ashley store in Silverdale Washington and the best they could do was give me a partial delivery 11 days from now am livid because I took a day of vacation tomorrow. Had I known about the cancellation even yesterday I could’ve gone to work tomorrow I was told a Manager would call me and I’ve yet to hear anything. I’ve always pumped up Ashley furniture to everyone but this is just disgraceful. I ran into one of my coworkers at dinner time, and she said see I told you. I guess they aren’t the same as they used to be. I realize it is out of peoples hands, I know stuff happens i’m not asking for perfection, but what really irritates me is again I took tomorrow off of work. I used a day of vacation to receive these items, and I have heard nothing and I was the one who had to call to find out that I wasn’t going to receive anything. When I went into the store today employee looked at the records and said that someone called And left a voicemail. I showed to her there was no voicemails or calls on Wednesday on my phone She said that that happens quite frequently where warehouse worker say they do something and it doesn’t happen according to customers. I want some action taken I received a voicemail today from that lovely lady at the store saying that I’m going to get a partial shipment 11 days from now but that doesn’t help me with a lost day of vacation tomorrow

Leon has been a pleasure to work with. I appreciate his professionalism and expertise with helping me select new furniture for our home!

I am so very pleased with Ashleys furniture Silverdale. I would say I'm a frequent online shopper and this last purchase just hit it out of the ball park. Its been a while since I've been in store, I walk in and I'm immediately greeted by sales associate Keona. I'm looking for a new coffee table, I describe my needs and dislikes. She walked me around the store explaining the detailing of each, and wasn't pushing furniture that was outside of my budget. She let me come to her when I needed help and didn't over suffocate me. We had a great laugh and conversation, I feel like I left Ashley's with a friend and beautiful furniture. I will definitely be coming back!!

Leon was amazing he went above and beyond to help us great customer service

Leon was very helpful!

Our bedroom suit is as expected. Not incredibly fancy, probably not worth the money but unless you want to spend 5-6k we don’t have many choices. The salesman asked if I was military in an effort to offer a military discount. I confirmed my service however surprisingly he said he wasn’t going to ask for proof. I do think this is disrespectful and causes the store to lose money. The wrong boxspring was ordered and delivered. The delivery folks kindly returned it to the warehouse. It sat in some sort of queue for a few days before the order could be corrected. Upon calling a couple times purportedly the store doesn’t have the ability to call the warehouse…seems weird.

Friendly store service and quick delivery!

Same problem! Bed still here finished all the steps with costumers care ! Store and manager refused to deal with it , been over a month . I followed all the instructions and the “ store owner “ previous comments. But nothing happened. SO SOON !!! Am dropping this bed at Ashly furniture store parking lot . #ashley DOSE NOT CARE #GO SOMEWHERE ELS #lies

Leon was fantastic. Very helpful and knowledgeable and made sure we were getting what we wanted but with absolutely no pressure

Leon was awesome and was pleasant to work with, no pressure sales and knowledgeable, happy with my purchase!

Leon was amazing! We will definitely be back!

Chris knew EXACTLY what we were looking for a in a smaller sectional to fit our apartment and provided us some great feedback and what would look good with the theme we are going for. Thank you so much for the help, Chris!

I've shopped at Ashley’s for years and bought multiple pieces of furniture over the years. I’ve had no problems with any of the furniture in this time. During the process of buying my most recent table purchase and my girlfriend’s bed, Leon helped me and my girlfriend find exactly what we wanted and worked with us right until the very end to make sure we got what we wanted. He presented us every option available to us without any pressure and exceptional levels of patience and friendliness.

I've used Ashley's to purchase furniture for many years. Leon was my sales guy today though and he has been one of my favorites to work with. Very friendly and easy to relate to. He's not pushy and is there to actually find you what you want over the sale. He sat with me for hours while I debated between sofas and was so patient and helpful while I made my decision. Thank you Leon and Ashley's!

Great help, answered all questions to the best of his abilities. Amazing customer service.

Leon was very patient and calm during our experience and we ended up getting the bed we wanted in the end.

Keston, Leon and the whole team here is awesome!! Thank you so much for all of your help!

Make sure you understand the fine print. When I purchased the recliner in store, I asked the sales rep what happens if the chair just isn’t right once it’s set up in my home. He said to call back the day after delivery if it’s not working . Recliner wasn't quite right for me, so I called to ask about a return. Turns out, they don’t allow returns for undamaged goods. The store manager would not work with me or do anything to help. I told him he had a unsatisfied customer who wouldn’t shop there again, and his response was, “I understand.” I would have been better off kicking in the side of the recliner and returning it “damaged”, but that’s not my style!

Mike made the shopping and buying process very easy. No pressure or trying to upsell. It was refreshing. Prices looked reasonable, overall very satisfied

I call to get an estimated time of delivery as I'm set up to have a delivery 2/21, then to be told it won't come till 28th without notice without a phone call. I got rid of all my bedroom set to prepare for the delivery that's supposed to be in 2 days!!!

Always a great shopping experience. Found the perfect accent chair.

We were greeted when we walked through the door and allowed to take our time exploring different lift chairs. The salesman, Mike, wasn’t in our faces but stayed close enough to answer any questions we had. He was kind, funny, and allowed the experience to be a good one! We will go to Ashley again for our furniture needs.

Excellent, Mike was wonderful

Very helpful and friendly

Needed 2 lift chairs. Bought the ones "guaranteed" to be in stock at the warehouse. Needed before a specific date. Was promised the date. Get a call a few days before. It will be a month for one and 20 days late for the other. I go back to the store. Re-explain my needs. Re-explain that a person will need this lift chair by a specific date. Cancel order. Order a different more expensive model because it is "in the warehouse" and can be delivered well before the needed date. Get a text trying to set up deliver after the drop dead date. Call the warehouse....they never had the chair. It was at the manufacturer. The store has no idea when or if you can get furniture even if it is needed. The store has no "inventory". Do not recommend this place. I feel embarrassed I was taken in a 2nd time with they false delivery projections/promises.

Mike was a knowledge, helpful, and patient salesperson. So much so that we decided to wait to come back to work directly with him when he was back at work for his days off. Updated Review: I still stand by the review of salesperson Mike. However, I am thoroughly disappointed in the now-fourth rescheduled delivery of our item. The company should understand that this jeopardizes the credibility of the salesperson, eliminates the possibility that I’ll ever buy from this company again, and I’m still concerned that when the item does come whether or not it will be in good condition for delivery. (The delivery scheduler said that this is the only thing that might delay the delivery further.)

Salesperson was patient, informative, respectful and non-pressuring. We were impressed with the quality of the furniture. We will do business with them again.

Great. Don't try to order online

I walked around alone and found a chair I wanted. I was told I had to order it and when it would be delivered. This was by the lady boss. I came back later to find out there is a pretty steep delivery charge which she never mentioned. You post one price but that is not the price I can buy it for. Very misleading. And the store needs to get WiFi that works

The salesperson was very friendly and helpful. I found exactly what I wanted, but shopped the other furniture stores in Silverdale to compare prices etc. Ashley had by far the best price and, as I said, it was exactly what I was looking for.

Horrible customer service

The only good thing was you were on time for delivery. The Bad thing is the two guys in the truck couldn’t speak any English at all. I’m handicapped and asked them to just set it inside the door and they had no idea what I was asking. You guys should at the very least have one person that speaks English this is America! They had a really hard time driving the truck up to my house. You know if you can’t treat your customers better then you shouldn’t be in business. That is where you get the money that keeps you guys in business. I’m not going to do any more business with you guys anymore. Mike

The folks at this location were so great to work with in getting the extra cushions ordered that we needed for the couch we bought from them!

We had a great experience shopping for a recliner. Lots of good options. Shout out to Mike for all the help choosing!

Keston was so helpful

Nice staff helpful staff prices are nice. Furniture selection is great. That's all I can really sad and delivery. It's on. The open up.

Ashley has a vast selection ,reasonable prices and a very helpful staff.

Sales person was great. Took alot of sitting looking at colors, etc. Kind of too bad though because some colors not available or some styles not available had to settle for something else to get the colors I wanted.

Mike was great, got us going with great recommendations and a good deal.

Nathaniel, was very helpful not over bearing and was an expert in his knowledge of the products in the store. Would definitely recommend to friends and family members.

Kacie was very helpful, thank you.

Quick and easy buisness. The sells representative Veronika was very helpful in finding out when and if items were available for delivery. I will be doing my buisness here in the future.

Mike made buying our couch easy. We love the quality and the price. I can’t wait to get it in my house.

Found the couch we wanted- flagged salesmen who helped us. We arranged delivery and we were out the door in 20 minutes 👍🏼

Was greated when we first walked and the sales person remembered usfrom our last visit weeks ago. Very friendly and helpful. Made it easier to be satisfied with our purchase.

Hey could I get a uhhh... Ashley? (Actual review: you have to give out way too much personal info in order to even buy a simple rug or small item. Not a comfortable shopping experience)

After going to macys and Arnold’s we stopped here thank goodness… best selection and prices! Nice customer service..😊🌻

Very courteous and helpful

Very nice and helpful staff!

HORRIBLE! I had the worst experience with this Store specifically. They ordered my items in the wrong color and I waited months just to recieve it. I Received every excuses as to why they were not delivered when they were supposed to be, and the delivery was delayed numerous times. I will never shop With Ashley ‘s again and this store specifically, and I do not recommend anyone to as well. I heard horrible things about Ashley in general, but never thought that it would be this bad, so please go elsewhere if you do not want The frustration. It’s truly not worth it.

It was a great experience. The salesperson, I believe her name was Veronica. She was really pleasant to work with very knowledgeable and professional. She let us look around answered all of our questions. She wasn’t pushy at all and we liked that a lot. All in all it was a great experience and we got what we wanted. Tell Veronica thank you. People like her are hard to come by so keep her around. Thank you Michael and Debbie Williams

As return customers, we were lucky enough to have Jacie as our sale representative again. She was professional, knowledgeable on products and helpful. Thank you so very much.

Mke provided great customer service. Very helpful.

Very helpful and friendly staff. I’ve been delighted with every piece of furniture I’ve gotten at Ashley!

I would give zero stars if I could. In a nut shell, I was lied to about a $500.00 discount, a $1000.00 gift card, and most importantly, fraud was committed on my account by Andrew. He charged my account and then said my husband okayed it. My husband is not on the account to ok anything and he did not. Then the blame game began. Ashley blamed Synchrony and said they mischarged me. Synchrony did not. No one will take the items back, though they are unopened. The district manager refuses to call me as he is too busy with important decisions. This is something I was told by the Silverdale store. I've been fighting this for months. Horrendous customer service. I will never shop there again and warn as many people as possible. It would have been solved immediately if they'd apologized for the fraud and ignoring their promises, but it didn't happen. I asked to return the unopened furniture because of the fraud. Never a single apology and I have been made fun of by some associates. Terrible experience that is still happening.

We purchased furniture couch & love seat that recline. On last Sunday 10/22 2023 they delivered it on Wednesday 10/25/2023 so we had a few days to try it out. I have a bad back . Just does not work for me. Call to see if I could exchange & upgrade. They said no. So they don't Guarantee there furniture!! So we will sell on are own. Then go to a better furniture company!! I heard Arnold's is great..I don't recommend ASHLEY

Very helpful and not pushy! I enjoyed my visit and purchased several items! Thanks!!

Salesperson, Isaac, was very helpful and personable! We were between 2 different furniture sets, one would be delayed delivery by a month and the other was available in a week or so, but more expensive. Isaac helped us to get a great deal on the more expensive set, allowing us to get our furniture sooner before my parents’ visit! Thank you so much, Isaac!

Excellent

It was pretty sexy, but at the end of the day, the salesperson didn't properly put our order in correct. If my significant other didn't review our order we would have missed out on key pieces of an order.

I had an exceptional shopping experience at Ashley’s Furniture Store, thanks to Julisha. From the moment I walked in, she was attentive, knowledgeable, and genuinely committed to ensuring I found exactly what I was looking for. Her professionalism and dedication truly stood out. I wholeheartedly recommend this furniture store and especially Julisha for anyone seeking top-notch assistance and great furniture!

Very helpful and nice

Went above and beyond to meet our needs...well done..

Your store associate did an absolute wonderful job. She answered all of our questions.

We had a very positive experience with our salesman Mike. Mike wasn't pushy he was respectful, made meaningful suggestions and answered all our questions. Our experience was positive and our purchase was made with ease.

10/10 recommend, experience was bussin bussin. Great clearance deals. Kerstin is such an amazing office associate, pointed me towards the bamboo trees. Now I got 5 of them. Recommend everyone to shop here😮‍💨🤭😮

I WAS PLEASED HOW EASY YOU MADE MY SHOPPING A PLEASURE, YOU WERE WELL INFORMED OF YOUR PRODUCTS THANK,S

Dont even try to call customer service... it just sends you to multiple location. They put you through circles to even get any assistance. Plenty of other places that are significantly cheaper and Free delivery!!!! They charge 400 dollars to deliver... They ONLY pricr march stone and mortar companies. If you find it online 9/10 times they dont match. So you can go to other places and get it significantly cheaper and free delivery. Edit: Now they had to cancel my delivery because they overbooked the date. To owner. I cant reply but I've tried to deal with your customer service I'm not going to email a email that goes to them and complain. We know that goes in round file. Stop trying to have me delete my bad review.

Love Ashley Furniture! I always look for GREAT DEALS on clearance decor to freshen up my homes interior 💖

David was my sales associate and did a great job by giving me his undivided attention and worked hard to get me the best price possible. Definitely unique in todays world. Totally satisfied of my experience in the store.

I worked with David, he was so amazing with pairing a whole look together for my living room, he was knowledgeable and kind, and took care of every detail, I can’t wait to come back to see him for my bedroom suite! I highly recommend him to anyone who loves style and a fun shopping experience to go with it!!

They are helpful.

Great service! Found our first piece of furniture for our home here! Thanks again!

Needed a specific recliner and was extremely happy with the advice and the deal I received!

Great products and great service. Easy to get new quality furniture at great prices.

Keona Batucan was terrific and very professional and nice.

isacc was extremely professional, knowledgeable and gentle in his approach to assisting me in purchasing a bed. He was not pushy, and was very kind and polite in his approach.

She was very helpful!

Shopping was quick and easy. My sales person Jacie was awesome. Highly recommended asking for her when shopping.

Easy selection of several furnishings. I was able to quickly complete my purchase with kind and professional employees

Edith was SO helpful! She really took the time to walk me through everything and find something that would work for me and my family. Buying furniture can be really daunting and she made it a breeze!

Professional staff, great prices. Wonderful experience.

Customer service was excellent.

The sales staff were very helpful. However, the $500 table has been consistently chipping and had to be "repainted" but it isn't staying. We love the table otherwise. It's very functional. The beyond expensive leather sectional couch is very comfortable and we are happy with it for the most part. However, it does not stay together and it has ruined my hard floors under it. I would NOT recommend a sectional if you don't have a rug under it or carpet. One of the bolts to keep it together is straight up broke and the couch slides all over the place.

Mike was great! He was very nice and informative. He wasn't pushy or overbearing and helped us find the right couch for us even after having to cancel the original order because that couch would have been way too big in our living room. Can't wait to get our new couch next week!

Service is great at the store. A lot of selection of things. I am just having a problem with the delivery of the furniture not being complete when it’s delivered and having to wait a long time for a redelivery.

Great store. Well informed and helpful staff. Thank you for great service

My fiancée and I went in to buy a couch and loveseat, found a set we really liked, and we’re told we could pick it up at the warehouse the next day. We were excited because the timing was perfect. We paid good money for that set, Ashley isn’t cheap, not in the slightest. We called the warehouse to set up the appointment to pick it up and they said it wouldn’t be ready until the next week. I called them a week later, they said the loveseat was in a truck but they wouldn’t unload it till the following week, and the couch was on backorder for two weeks. We called the next week, when they said we could pick it up, and they said it would be another 4 weeks for the loveseat, and no word on the couch. We got the loveseat six and a half weeks after they said it would be ready, and the couch is on back order for another two months. I understand there are supply chain issues, but this is absolutely no way to run a business, you cannot promise someone something and have them pay you thousands of dollars just to have them wait over 3 months for their product. Ashley has definitely lost a customer, their customer service is superficial at best, they have mid tier quality and overinflated prices. They are not a company with any integrity, and do not know how to interact with customers. And once again, I will be doing my shopping on Facebook Marketplace.

Mike was great!!

We thank you Jacie Dillingham from Silverdale, you are an excellent sales representative. We appreciate you helping us fi d what we wanted. You get 5 stars 🌟

Greeted by Mike, he informed me where the items I was looking I asked about, and if I needed anything to let him know. I was left alone to walk around, make some choices and then I was able to ask questions about the furniture I had picked out, I made my selection, paid for and delivery date set up. I had a great, no stress visit. I appreciate the way I was cared for.

Found the perfect sectional that my wife just loved

Mike was most helpful answering all our questions. Love this store.

We would like to thank Linda Laude of Ashley Store Furniture in Silverdale, WA for her prompt action that allowed us to use the chairs we ordered on our celebration party because the date set for delivery was rescheduled after our party. We truly appreciate you Linda Laude!

Saw the item I wanted online but delivery would be 2-3 weeks so I stopped in to the store to see if they had it. The representative placed my order and scheduled delivery within just a few days. Very easy process, thank you!

Edith was super helpful and cool! It was an easy and fast transaction and I will definitely shop there again! Delivery was also great and on time. Thanks!

Helpful friendly staff, and they were able to deliver on time in just a few days.

First off, the sales rep at the Silverdale store who greeted us, Jacie, was lovely. Very kind and very informative, however, she gave us the appropriate space to walk around and make our own decisions. The selections were wonderful and we were able to find our forever-furniture! We are so happy with what we selected and are looking forward to delivery this coming week! Highly recommend!

The staff were very efficient and helpful. Not quite as friendly on my second visit when I actually ordered my items, as they were on the first visit when they encouraged me to contact them. Don't know if it was because I was accompanied by a man on the first visit, whereas on the return visit I was alone...

We spent 5k on new furniture and were told it would be delivered today. Received no communication...no text, email, or phone call. I called the customer service and spent several minutes going through the automated phone system before being told that our furniture won't arrive until the end of August. That puts us sleeping on a mattress on the floor of our new home for over a month. Poor customer service. It was my first and LAST time buying furniture from this terrible business.

We went to look for Recliners, and Elizabeth was amazing. She had recently moved from NC as well. She gave us no pressure and told us to sit in as many as needed to find the one that fits right with us. She understood our use of the recliners and wanted us to find one that had a long life and fit our lifestyle. We then looked at chairs for our countertop, and she made a recommendation for ones that were some of the least expensive but most comfortable. She wasn't looking for an expensive sale, she was looking for a repeat customer that had a great experience. Elizabeth didn't just focus on the sale of furniture, but got to know us, our lifestyle, work, hobbies, etc. She got another associate to recommend some hikes and waterfalls as well. A+ Customer Service!

At Ashley furniture salesman Isaac sold us a couch and we are are looking to replace a bed in the guest room. As I take a lot more time the average person. His patience and caring way helped me make my final decision. If you need to buy anything at Ashley furniture I give Isaac a A plus so ask for him. I

showed up to find it closed with no warning. trip wasted with my freetime. ill buy elsewhere.

I recently bought a couch here and it was a great experience! I worked with Gabe who was so wonderful! Gabe listened to what we were looking for and helped us find the perfect couch! Gabe was also very friendly and knowledgeable!

Salesperson flat out lied to me. I placed a $10k order with delivery to my home. Delivery cost $600. I asked if they would move my old furniture to another spot in the house, and he said it was included in the price. Delivery people showed up, and said they weren't allowed to move old furniture, and the store confirmed. No place to put the new furniture, so I cancelled the whole thing.

I appreciate being met at the door by a sales person, knowing they are going to assist me.

Great selection and very friendly staff. Edith was wonderful and helped us track down the nightstands we were looking for and get everything arranged for a prompt delivery. Very pleased with our experience at Ashley's.

wish i can not rate a star. horrible customer service, lack of communication, unsatisfactory, no accommodations for their customers, not holding accountable for their false actions and no empathy. been waiting for a dresser mirror for a month. when my bed set was delivered, the dresser mirror was cracked. it was then reordered for a replacement. since the incident, they have been playing this back and forth game with me. continuously canceling and rescheduling my delivery date without contacting me ahead of time. i have to find out my delivery has been canceled by contacting them myself. which you are supposed to contact your customers of anything regarding their order. not just have them wondering, waiting or wasting their day. as i was saying, whenever i do call customer service, they give me delivery date options and after i confirm what day works for me, either they don’t save the information, their system or software is not reliable or the delivery people are the ones canceling my order. but it’s pretty funny to me i always get emails and automated texts confirming the delivery dates i chose just for it to be canceled without me being notified first. i was informed today that they only deliver to military bases on a specific day. mind you i just started a new job recently and have been requesting days off from work to be able to be home for my delivery. my time is literally being wasted. i then call the store and request for an accommodation; refund on half of my purchase or store credit towards a future purchase. can’t get neither because “my mirror is only $90”. this proves how much they don’t care about their customers feelings. all they care about is making sales but they will not be making any if this how they treat their customers. screw this company and the manager! can’t even at least remove $5-20 off for my mirror. or provide a store credit for a future purchase of my choice. or at least have it delivered to the store so i can pick it up when it’s convenient for me. DO NOT recommend.

Great experience with Keona!

Great location and great service. Friendly and helpful staff. Easy ordering process and delivery.

Salesperson was very courteous and knowledgeable while explaining all the details about chair I bought.

I had a bathroom emergency and your wonderful sales rep Gabe allowed me to use the bathroom with no hassle or judgement! He was so kind. I’m poor right now, but I was curious about the costs for various things and he answered my questions with interest and delight as if I didn’t look like a total scrub walking into the store. If I could afford to buy furniture without dogs or kids in the home, Ashley’s is the first place I’d go, and I’d make sure to buy it from Gabe, so see ya in 15 years lmao

My husband and I went into this Ashley store just to shop around for some nightstands. To our delight we had the absolute pleasure in meeting Gabe the sales guy of the year. Gabe was an absolute pleasure to talk to and made sure to help us every step of the way! If we had any questions he was more than happy to help. Not to mention such a funny and laidback person. He was not your typical sales person but felt like an old friend for my husband and I! 10/10 would recommend Gabe to anyone who goes in to Ashley. I’m not sure about the Marsha sales rep. But no one compares to Gabe! :)

I just moved across the water from Seattle. I got rid of all my old furniture and wanted to start fresh, so I stopped by the Ashley furniture in Silverdale. Jacie was engaging the minute I walked in, but not overly aggressive. I wanted something similar to a set on the floor. Jacie searches through her online inventory to find me an exact match. I was so excited, I upgraded my purchase. We had a lovely conversation while I was paying and I felt welcomed by her. This felt especially good as I know very few people out here. Keep Jacie around, she is an asset to your store, the community and your company.

Great no pressure experience! We found bar stools for a reasonable price. Bought on Monday and will be delivered on Wednesday. Couldn’t ask for better service

Keona was not only a wonderful, low pressure sales person but also a absolute joyful person to spend a couple hours with. She made a dreadful furnature shopping chore into a memorable social event. Thank you Keona. Jon Dufresne

Great service and selection

Nice clean store with friendly knowledge ppl.

They gave us space to look but were close enough to answer any questions we had. The selection we were looking for (love seat with twin power recliners) was more than we expected. We found exactly what my wife wanted and the color we wanted. We purchased the extra warranty and it was that expensive for the piece of mind! Mike was our salesperson and he was great.

The sale staff was very knowledgeable of the product line, very good service

Mike was friendly, knowledgable and helpful. We will shop here again in the future.

Great customer service

On the hunt for a new recliner for my Soul Sister. I went window shopping there and pictures are of the things I liked for myself.

Ashley’s had a wide selection. And they left us alone until it was time for us to call a sales person over. And when we got down to business, they were there to answer all are questions. We went out of Ashley’s with a new living room, dinning room, and other items. Good job.

Danielle the Manager was fantastic. Helped me pick up a set of chairs. Danielle answered all of my questions. The protection is also worth it! Only grip is the selection of office desks. They are all below 60" long. I need a bigger desk for my office and was really hoping to find something here. Still 5* as that's not Danielle's fault. Website doesn't have the best selection of office desks either. Thank you Danielle!

Went in yesterday and contemplated my purchase. Went in today and made my purchase. Sales was quick and to the point. Entire visit was maybe 10 minutes. Staff are real go getters!

Bought a couch from these guys and I have been waiting ten days for it to show up I would suggest going to ikea before buying anything from this store they will jack you around waste your time and lie to your face that it will be there by the day they said it would be..........I drove 200 miles from Spokane back to kingston just to have them yell me the delivery was re scedualed and I can't even drive to pick it up it has to be delivered. I WILL NEVER BUY ANYTHING FROM THESE GUYS AGAIN.

Was really looking forward to buying a couch today. We got inside the store where we were greeted at the door by Camron at first the guy was nice but then he wouldn't leave us alone when we said we were just browsing. We walk to a table where he proceeded to tell us that we would need this with a couch. I understand he was just trying to do his job. but he wouldn't leave us alone at all . when we even walked to the other side of the store. He was always about 5 ft away and anything we seen he was trying to get us to buy. Was in the store for about 45 min and it got to the point where we felt highly unconfutable. We left the moment he turned around, but in the end he did help us out because we went to Eclectic Home Furnishings and found the most beautiful couch ever

Very professional and helpful

If you are looking for furniture in Kitsap County, go to Ashley Furniture in Silverdale and ask for David!!! He is very knowledgeable and will get you exactly what you are looking for in your price range!!! Thank you David for always making it an easy process!!!

David Prychodzko is the best customer service person EVER. He knows the product and how to get the best deals!!!

David Prychodzko is amazing!!! He is knowledgeable of the product and know how to get the best deals

Happy with the ease buying. It was a closeout. Large seat. Would have been happier if they could deliver it, even with a fee.

Very friendly and helpful!

Our salesperson, David, was outstanding! He worked behind the scenes to get our add on furniture to come with the original delivery date. With that said, I gave Ashley a two star review because there were several missteps with the delivery of our furniture and communication. One delivery company was so rude, and informed us they “didn’t work for Ashley” and had to go. They left while we had Ashley on the phone to confirm that they were suppose to assemble furniture. After two failed attempts at assembling that furniture, we did it ourselves. The furniture we received was as expected. It was disappointing that the execution on delivery and set up didn’t match our in person sales experience.

Helpful staff. They didn’t hover and weren’t pushy, but were available as soon as we were ready to make a purchase.

Store had great selection of specific furniture we were looking for. Sales rep David was helpful and gave us additional ideas as we had to stick to a budget.

I am recently widowed and needed to change my furniture but I’ve been married for a long time and am very indecisive. David was absolutely amazing! He understood was intuitive, did a fantastic job of helping ME figure out what I wanted. I really can’t thank him enough!!!! So happy. I was really worried this would be difficult. I think you have a special employee there.

Great selection and great service.

I was welcomed to the store and asked what I was looking for. Once I told her what I wanted, she lead me to the items, then left to let me decide. I really appreciated the fact she didn't hover while I made my decision.

Edith (our sales rep) was amazing! She was extremely knowledgeable about all products we were interested in and went above and beyond our expectations for our purchases. Edith was able to get our order shipment staggered to accommodate our needs and time frame.

I've always got very good service there. Keona was the sales rep that helped me choose the right item I needed. Very nice and professional!

Everything is gray or beige. If you want your place to look like everything else, this is the store for you.

Though the prices are slightly expensive, the customer service with Mark was great! Very friendly and answered all of our questions happily and was just a pleasant experience overall!

The sales person was very helpful. I was looking for something specific and they found just the right thing. Sales people were friendly, personable, and took the time to understand me and my needs.

David was awesome. He greeted me immediately upon my entrance to store and when I explained I needed masked space initially as I served as a chemo (therapy) buddy he generously offered to let me contact him when I was ready. I looked around and found sofas with a lot of features I wanted but none with all of them. One by one David came closer and closer till we got jack pot He was professional personable well knowledges about his products Made the purchase very enjoyable

Friendly service very helpful without being pushy or hovering. Very happy with how fast everything went through

Was a great experience. Sales person was very easy to work with. Got some beautiful furniture.

Our salesman David Prychodzko was awesome. He showed us exactly what we asked for, helped us with options, even helped us determine an estimate before we decided to do it. Very friendly! Will definately return! Ask for David!!!

Jacie greeted us as soon as we entered the store and patiently waited for us as we slowly walked around the store. She constantly checked on us and didn’t make us feel rushed in our decision. She was very polite and answered all of our questions. She even looked back at the previous purchases we had to help us figure out the dimensions of our old couches so we wouldn’t have to leave the store to come back.

Jacie and Keston were amazing and very accommodating to what we needed and the baggage we carried with us (10 year old and a 1.5 year old)! We had to come almost an hour before closing time but they didn’t bat an eye at the clock when it struck 9:00pm or even when it hit 9:30pm!!!We got everything we needed thanks to their their knowledge of products as well as the options for close alternatives! To say they were incredibly nice or amazingly wonderful would all be understatements. It felt as though we were talking to family and/or friends while shopping for furniture, not a persistent incentive stalking salesman. At one point our 1.5 year old started to get fussy and antsy which led to my husband and I running around like chickens with our heads cut off. Linda who worked behind the customer service desk came out and gave our beautifully rambunctious little girl a toy to play with. All and all I have to say I’m so excited for my beautiful BEIGE comfy couch to show up at my door🥰😜 and I am super thankful for the wonderful experience we had today!

If you’re looking for a friendly, low pressure shopping experience, I highly recommend working with Edith. She understood the aesthetic I was going for, took my comfort into full consideration, and made shopping for my living room a breeze. She even remembered the accent chair that I immediately fell in love with, and offered to bring it over by the couch I picked out so I could see it all together. Just the offer alone was above and beyond what I expected when I walked in, and I really appreciated it. I absolutely loved her and will absolutely be going back when it’s time to upgrade my dining room. I can’t wait to get my new furniture! The only feedback I have is for the company. I think financing over $2000 should qualify for more then 12 months. Offering longer terms probably would’ve incentivized me to upgrade more at once, but oh well. I’ll still be returning, just not at all for the financing option.

Stephanie was amazing! Greeted at the front door, very Knowledgeable... non-pushy... store has amazing prices, beautiful furniture, will definitely be back again!!! We highly recommend this place

Helpful staff, beautiful store, but did not floor display my preferred brand.

Purchased a dining table from here. Less than 6 months later, the finish started wearing off. Ashley refuses to honor their warranty. I'd buy anywhere else!

As a Ashley customer, I will not purchase nor recommend their services to any other person who may be need of procuring furniture. The bed frame was finally delivered after 10 months. We asked the delivery to come after 3 PM, 3 different occasions. The delivery came at 1:20 (at least they called ahead of time- even though that was not the desired time agreed upon by both delivery service and the customer) and that was after being 1/2 an hour late. As far as customer communications - We had to physically go in to check the status of our order over the duration of the past 10 months (we went in about 4 times with receipt in hand). Only once, have we received a call about our order status- and that was a result of my own efforts because I previously contacted them to tell them that they need better communication with their customers- instead of having their customers physically reach out to them on numerous occasions to determine order status. Luckily, they reached out to us telling us our order was ready. On one occasion, while I was in their store, asking for them to send me an order update in the future, there was another customer expressing the exact same concern. It is not the product that warrants a one star review, nor is it the long lead time. I understand inventory and the supply chain are a concern for a lot of companies in the industry. That's not what warrants a review. It is simply for the lack of transparency and accessibility for your customers. Is it really that hard to call up your customer on a once a month basis to describe the order status? After you had failed to deliver months past the quoted date, which mind you was THREE WEEKS after purchase? *new appended review* Lo and behold we deconstructed our bed frame to move and were disappointed in what we found. They used a torque bit for installation which stripped most of the bolts, in addition to not having 6 bolts (missing entirely from the frame). We went into the silverdale location where we had bought the frame. They wrote down that we needed them to order new bolts after they denied refunding our delivery fee of 200 dollars for complete garbage of installation. Hopeful, we waited to hear back from them. No response. Three weeks later I called the office and they said they had our note but it was never processed and that this issue was out of their control. They gave me a corporate number to call- which I have given up on after such horrific service. Now we are left with a bed frame and stripped/missing bolts that Ashley will not compensate us for. Mind you, bolts are inexpensive but it just shows how devalued the customer is and a great lack of accountability on their part to fulfill basic customer needs. *new appended review* We went to the Ashley furniture in Bozeman, MT and described to them our situation. They gladly ordered the bolts on the house to redeem such a horrible experience. They were kind and considerate- something entirely lacking of the Silverdale staff. I guess not all Ashley furniture stores are bad- but will never recommend this location to anyone.

Great customer service , always patient and helpful. One bad thing is the check out process takes way to long . Have been 3 times takes 15 minutes to check out without any other customers.

David the sales clerk in Silverdale is absolutely wonderful! We needed a new sleeper sofa and he went above and beyond to find us what we were looking for and for the best price. He gave us exemplary customer service and we love our new sleeper sofa.

The gentlemen that worked there made the experience fun and he was really nice ! We found what we wanted in a matter of minutes and where in and out . Great place to go !!

The quality of furniture is nothing like it used to be. Today's furniture is overpriced pieces of laminated pressed wood.

1) I made a $4500 purchase 4 Dec, I was told if I wanted to add a kitchen set to the order that I would not be charged an additional shipping fee. Guess what happened when I ordered the additional $2100 kitchen set? I had the pay the shipping fee. You can waive a $300 surcharge when people spend over $6000, that’s bs. 2) I purchased a mattress as is. I asked then to wrap the mattress in plastic I was told that was not going to happen because it is “as is” that is totally unacceptable. You still have an obligation to your customers to assist them in protecting the goods they are purchasing. If you don’t carry plastic in the back of the store to do that then you need to start.

Great layout here. Stephanie was nice and really helped us with our mattress purchase.

Keona did a fantastic job helping us pick the right sectional sofa for our house!

Good place to find for something that we might need for our home.

Dennis is the guy I talk to. Great service and good deal.

My husband and I had a wonderful experience purchasing furniture from here. Jacie was our associate. She made the experience very pleasant. She was courteous, respectful, knowledgeable, and efficient. She worked very hard to meet our furniture needs by showing us all the options and what fit our budget. She let us browse without feeling pressured yet she was available to answer questions. We felt we purchased exactly what we were looking for at a reasonable price. We would 100% shop here again!

Stephanie was exceptional in showing me all the options and answering my questions. Amazing experience and am looking forward to my new furniture!

Your employees were terrific. They helped us identify what we wanted and we’re extremely professional. They even helped us load it in our car afterwards. Thank you for having such terrific employees.

Online said the store in Silverdale WA is open, but outgoing message said they're closed. And that went on for several weeks. Finally talked to a manager who explained that Corporate has CONTROL over their outgoing messages nationwide and has been told numerous times for weeks to change it to their new hours. Aside from that, the store hardly ever answer their phones, so it took countless calls to ask questions about a couch seen online. We almost bought it from another online company - and MUCH less expensive too! But we wanted that couch badly enough to put up with all the nonsense, and realize that buying from a brick and mortar store has benefits that online stores only do NOT offer. Those significantly lower prices will eventually mushroom out of proportion, and getting anything solved is far too aggravating. The trick at the store number is to chose prompt #2 to want to BUY something, even if calling about an order, or the call goes to a NATIONWIDE CORPORATE call center. But every time we had to talk to them, their phone system was very garbled and echoing so we didn't understand half of what anyone said. Worst time was when they left a message to call back and confirm delivery. Literally had no idea if they understood what WE said and feared they won't show up!!! Bottom line - we are NOT impressed with Ashley's phone system and related policies, causing their stores and potential customers (NOT GUESTS - what is that nonsense all about calling paying customers GUESTS???!!!) to lose business. On a positive note, our sales person Mike Martin was very helpful and knowledgable.

Jacie helped my wife and I out with getting a new living room set and she made sure we were taken care of. She worked diligently and presented herself professionally while building a great repoire. She was able to get us a huge discount and never once pushed us into making a decision. Amazing service and I highly recommend Ashley's for top quality products and service for a reasonable price!!

Great customer service from Dennis Keich! We got a great deal! I'll be returning to purchase my kitchen & living room furniture as well!

David was great. Delivery took a year and only because my husband came up with the solution. Delivery kept giving our furniture away to other people because it "wasn't all together" when the delivery date came. So my husband said to them, just separate the orders and delivery when the piece arrives... one year later we have the furniture. My husband took time off work because they "promised" it was the date to get it. We even drove to the warehouse a few times to get the furniture, but it wasn't available. They never had an answer for us which was the most frustrating. David was great when we were in the Silverdale store, cooperative, helpful, creative, honest, but delivery was the main problem...so frustrating that we had to wait an entire year for our furniture to arrive in our home!

Horrible customer service experience. Ordered in store and sales rep Jacie stated she could price match their online price for a set of table and 8 chairs. She did price match but only 4 chairs arrived, and the store and warehouse are both adamant that it was the only thing we ordered which is simply not true. My receipt states 4 boxes of 2 chairs each but the warehouse and store say that isn't true even when I have the invoice in my hand. They also charged us the protection plan price even though repeatedly we stated we did not want it. She lied and cost us the same amount of money for four chairs as online charges for 8. Their customer service solution is for me to spend more money and order 4 more chairs, that I already ordered. Will never buy from Ashley again because they are dishonest and deceptive. Edited to add that I cancelled the other part of my order and was told on multiple occasions that the refund would show in 7 days. It has been 2 months with no refund for $715. I filed a dispute with my card company instead.

3 months and counting, I still don't have what I ordered from this store. I went back to the store after 2 months to check what happened to the order, the guy at the service desk said he'd call back. The guy called back when I was busy and didn't even leave a voicemail and that was the last time they called. I think they don't care if they deliver the product or not... Buy online instead since they're 2 different entities and online store orders arrive within a couple weeks or a month depending on your item.

They sing a different tune when your there to buy an entire sectional or bedroom set. But they seemed extremely put out with my request for additional single pieces (they didn’t have a problem selling me before) super unaccommodating- over all yucky vibe.

Terrible and stressful experience, terrible customer service, no one to speak with and when I finally got a call back after 4th attempt there going lady hung up on me while I was still talking to her and she said"ok I'm going to stop taking now, goodbye" and hung up.

We have been a long time Ashely customer, our house could be used as a showroom we have so much, but after this last experience I think we will look elsewhere. We walked in and was met by a sales person, we told her we were looking for a smaller round dinning room table. She took us over to some tables that were rectangler. When my wife said no, we need round, she said this is all we have and walked off. We walked around the store for a while and found a few that would work and found David. David is awesome, he helped us after finishing up with the previous customer and help us find a table that matched the colors we wanted and size. Delivery was set for yesterday. I stayed home to receive it and even trimmed a few branches overhanging the road so the delivery truck would not have a problem. The delivery was suppose to be between 11 and 3. Around noon I got an automated call saying they were 27 minutes away. 30 minutes pass, 1 hour pass, at 1.5 hours no one showed. I called the number that had called me and was connected to someone in deliveries. She put me on hold for a bit and came back and said the table had not been loaded that day and will not be delivered and that the next delivery date would me sometime next week. After explaining how my day was wasted and that I expect Ashely to step up and right a wrong they said this is all they can do. So I cancelled the order and we went and purchased a table in Sumner that was cheaper, solid wood and let us take it home and not require to be delivered.

David P made this the easiest and most enjoyable furniture shopping experience ever. He asked questions, listened and was able to help us find pieces that fit our style and comfort needs. He helped us choose items that will pull in and compliment our existing accent and artwork. Hopefully we won’t need furniture again anytime soon, if we do we will definitely go bask to Ashley and work with David P.

I had very good service and my service Ladies name was Nyla at the Ashley Store in Silverdale, Wa. On 7/14/22.

Mike was great, he let us browse the floor and was there for us when we had questions and were ready to order. Great guy, easy transaction, and we found the sofa we were looking for. This was also the third store we went in and it had the best selection in the area. Very nice!

Super nice staff, really helpful 🫶🏻

To pricey for me beautiful furniture

Ordered furniture in January. Still haven’t received it. Edit: I cancelled my order and drove half an hour away from the store before they called me to tell me that they need a written statement from my bank to credit the 3.5k back on to my account simply because I have a new debit card for the same account. With the price of gas and the hours of time wasted on hold with this company, I beg you, do not ever buy furniture from Ashly Home. They are shady as hell.

Great furniture, but DO NOT BE FOOLED INTO PAYING FOR THE EXTENDED WARRANTY "REPLACEMENT" PLAN. The company they've partnered with will make you jump through a million hurdles to get anything fixed or repaired to the point where you're so exhausted from trying that you just stop caring. I have two sofas rear have stains on them, a dresser with a scratch and tables with a scratch. All under the warranty option that Ashley sold me. So far, after countless phone calls, unanswered emails, etc. nothing has been done to remedy it. NEVER BUT THE WARRANTY. it's a waste of your money and just gives Ashley free money.

Pricey but wonderful selections. You get what you pay for. 👍

Had a great experience dealing with Mike Martin!

Graydon had so much patience working with my mom. He was knowledgeable and personable. Would highly recommend him and this store to family and friends. The prices were good and the selection was excellent.

Very helpful sales person - not pushy and gave us plenty of time to decide.

I made a purchase in 3/19/22 in the Silverdale location. Then I realized, I should have gotten 1 more. I called and then went into the store. Andrew was so helpful and adding another 1 to my order. He was calm, friendly and very helpful. Thanks Andrew, I will be a repeat customer. Terri

The staff were very pleasant. Our saleswoman was amazing!

Nice place by all means. For those that can afford it.. Had a nice time sitting in those lovely chairs.And my friend bought one of those nice chairs. Service was great.

I have been waiting for my bed foundation to be delivered for over a month and they keep rescheduling over and over I wasn't supposed to be charged until everything was delivered but have been charged anyway. I have been trying to call they customer service desk and was put on hold for over an hour before giving up I want to speak to a manager for some sort of compensation because this is unacceptable.

Cheap products

Our sales man Rick did not try to pressure us into any purchase, he gave us lots of time to wander the store.

Excellent customer service. Thank you to the employees here for making my move to Silverdale smooth and convenient!

I was only customer in the store. Three sales people standing behind counter talking, never stopped to ask if I needed help. After looking for 10 minutes I left. From what I saw, prices were a lot higher for same brands. Bought elsewhere.

We had made a purchase from Ashley's before and need to pull outlet order history for reordering a couple of items. We ended up interacting with Mike Martin who not only retrieved the information quickly but had actually remembered us from previous visits. Mike helped us not only find the items that we were looking for but also gave us a pretty good deal on another item that caught our interest. My wife even commented to Mike that she hopes he sticks around for awhile as he is her favorite associate in the store. We are looking forward to our next purchase from Ashley's.

David is our go-to guy at Ashley! He is always very helpful, knowledgeable, and personable!

I purchased a leather couch and loveseat with the protection plan. Owning them less than 3 year and the couch has begun to crack and peel. The Ashley furniture sales man lied to me and my husband as we were told that if either starts to crack or peel it would be covered.

We had a great experience at this store. Justin Coker is an employee with great customer service skills, very professional and helpful to assist us finding exactly what we need.

Never believe what they tell you we bought furniture in August and we are still waiting for are furniture we are receiving peace by peace it's been 11 weeks now

Don't buy here! They only take your money, but never deliver what you payed for. You will just keep on waiting for months and your delivery kept getting rescheduled into forever. Shop elsewhere!

So far we have loved the furniture we have gotten here, it just takes forever to get here. Also not sure why the prices in the store and on line are so different. I understand that with our first order it was being delivered in two shipments. The first was estimated 1-4 weeks and the second 6-8 weeks. We received a notification that the first part could be delivered around the 6 week mark but we were lucky enough to get it at wk 5. The second part we haven't received to date and it has been 8 weeks. We recently went in and bought a couch and left knowing it could be 4 months but since we can't find anything else we are waiting. UPDATE: We love our couch, coffee table, dresser, and bed. Now the office chair, the only reason we don't fully love it is because of the hardware used to assemble it. One bolt wasn't installed, one bolt was stripped, one bolt broke as soon as my 11 year old sat in the chair and the last was the only one that lasted. Unfortunately this wasn't seen until after the delivery crew left.

Great service by Mike Martin. He was super friendly and helpful. Made sure we were all set up for our little girls new bedroom set! Thank you Mike!

My husband and I are thinking about cancelling our $5,000 order with Ashley's that we have yet to receive. We ordered a bedroom set, sectional couch and a medium sized rug on 8/21/2021. Jake helped us out but only in the means of ringing up the sale. His lack of experience or of personal interest made the whole experience unimpressive. The sale is what made us stay. Ultimately the manager came by to speak with us when he heard we may be interested in a specific mattress. We didn't end up buying it, but the 3 minutes we spoke with him he showed more interest in us as people than Jake did the 2 hours we were there. Maybe I'm wrong but when I was in sales, I was taught to treat people as people, not a sale. Either way, Jake promised us we would receive our bedroom set on 9/6, the couch and rug would be delivered on 10/5. On 9/6 we had our bedroom all ready for delivery, however nothing came. We tried calling Ashley's furniture in Silverdale, there's no direct line to the store. So I sent him into the store. Our delivery date got moved to late November without us being informed. Now it's 10/5, our delivery was confirmed on 10/4 via email and text. On 10/5 we received notice our order will be delivered on 10/7. Nothing told why our original date was cancelled or what is being delivered. Come to find out, we're not getting the couch until late November as well. The only thing we may get on 10/7 is the rug, if that doesn't get pushed back. Our couch delivery date was moved without us being informed. AGAIN! the lack of personable interactions and professional demeanor of the store is utterly disappointing. This why we very well might return everything before it even gets here. If I could give them negative stars, I would.

HUGE shout out to their employee Rachel Flowers. She was amazing. Not pushy, relaxed, listened to what I had to say. Helped me find the exact couch I wanted, answered all my questions, and had more suggestions. She was fantastic and made the experience so wonderful. DON'T LET RACHEL LEAVE!

If I could give this store 0 stars I would. I purchased a couch in store here and I was told it would be delivered in 6 weeks...it has been rescheduled over 8 times. It is now 5 months later and still no couch. No discount. Nothing. I gave them almost $3,000 and have nothing in my living room. I would have cancelled had I known it really wasn't going to be delivered. My husband is 100% disabled veteran and cannot sleep. He sleeps on our couch most nights. We got rid of our couch the day before our delivery date because.... our new couch was supposed to come. They canceled less than 12 hours from delivery. Every time I call to ask where my couch is, I sit on hold for 30 minutes (minimum) and THEN 9 times out of 10, I get HUNG UP ON! This place is going to go out of business within the next year. A business cannot be ran this way. They're stealing money. SAVE YOUR MONEY, GO SOMEWHERE ELSE! You will lose time, money and not receive your purchased items EVER.

I ordered my furniture in August my delivery date was Supposed to be in early September then October now it’s November,

Salesperson was knowledgeable and pleasant. He made no promises about delivery but said he wou;d keep us in the loop with any delays. The store was busy but we were helped as soon as we entered. On the whole we are very satisfied.

We just bought a furniture set from Greydon at the Silverdale location and he definitely helped us figure out which couch set would be the best fit for our family with kids and dogs and answered all of my extensive questions! Can't wait to get our set. Thanks Greydon!

Greydon, the store salesman was wonderful to work with. He was patient and really tried to help me find a recliner I'd be comfortable in and fit my budget. I highly recommend Ashley Home Store and will shop there again.

I order a living room set the very beginning of may, i finally received part of the order after 4 mo and now they are way the rest wont be available now until Dec. This is REDICULOUS TO HAVE TO WAIT 7 MO TO COMPLETE MY ORDER.

Mike was great at helping us pick out the mattresses we needed for our family. He was quick to give us the info needed to make our decision, show us choices, schedule our delivery, and ring us up. He price matched the manufacturer's website sale and even made up for the promo deal they had going on for Labor day because we weren't buying a set. We've had Mike each time as our salesperson and we'll go to Ashley Furniture again in the future.

Rick was awesome! He let us look around the store without being sales-y. He followed distantly around the store in case we had questions (but was never invasive or pushy). There was one couch I really liked but couldn’t tell if the color was right so he suggested I take one of the matching pillows outside in the daylight to see…that was a big game changer for me because it showed me it was a good color for my house (grey, not brownish like it looked under the store lights) but I still had other stores I needed to go look at so he said he would be leaving at 7 but the store was open till 8. We went looking and nothing compared, so we made it back just before he was getting off work to buy the couch from him. He was quick, and helpful and really easy/nice to work with. Highly recommend tall Rick!!

Garrett was very helpful, professional, and honest. I bought a couch during the Labor Day sale and he was able to help navigate the best discount possible. Very willing to help find the best availability and option for my situation. If I buy more furniture soon, I will ask for Garrett.

My husband and I bought numerous pieces of furniture at Ashley's last weekend with the help of Greydon. He was fabulous! We not only enjoyed his company, but also his knowledge of the products and delivery times. He was more than accommodating as our list of needs grew and when we occasionally changed our mind on what furniture we wanted. Just moving from Bozeman a few weeks ago, it was nice to encounter such great customer service. Thanks Greydon. We'll be back!

Good salesman. 2 things I'm disappointed with is the 2 month delivery delay. My wife is not in good health, and I bought the furniture to make her happy. Hope she's around long enough to get the furniture. The other thing is no removal of old furniture. I'm an old guy, and don't own a truck, nor do I know anyone with a truck to take the old stuff away. If I'd bought a refrigerator at Lowes, they would've taken the old one away. UPDATE: cancelled my order. An October delivery date was made, but no one bothered to tell me. I only found this out by calling a number on the salesman's business card just to see how long it was going to be, and was given an automated response of the October date. Since I hate automated stuff in customer service, I called again, there's no option to talk to a person. I pushed 0 and it put me through to a human being, 0 was not an option, but it worked. That's when I found out that it would only be a partial delivery, and the piece that I went in to buy originally would not arrive for another month. All I got from the agent was gibberish. I went to the store where I purchased the stuff, and told them to cancel the order and return my money. That wasn't easy either. The furniture that couldn't be delivered until October 14th, could now magically be delivered right away. Nope, I had to be assertive to get the order cancelled, and won't really know it's been cancelled until I see the money back on my credit card. By the way, they didn't want to return the delivery fee, but I managed to get that back as well when I told them that nothing was delivered. I guess they thought I was some dumb hick or something.

Do your due diligence don't be overcharged some items are ridiculously overpriced just a little research and you can find the exact items for way less at other places, I will be posting pics to emphasize this point. Some "special"!

I got great service from the sales person. He was very knowledgeable and courteous. My interactions with him had a lot to do with me deciding to purchase from Ashley. I was made aware that two of the items I purchased were not in the local warehouse and would take two or three weeks for delivery. I followed up three weeks later and was told that my delivery would not be available until November or December. Had I known that, I probably would have chosen something else or gone to a different store. I haven’t heard anything since my follow up three days ago nor have I been given any update on my order since I made the purchase three weeks ago. I receive regular emails from Ashley, but none about my order. At this point, if my order cannot be expedited, I will probably cancel my order

Was luck to meet a nice lady named Stephanie. She was patient and fun. Truth be told, I walked in just wanting to use the bathroom. We have been looking for a new couch for over a year but really wasn't there for that. I told her the material we I loved and she found our family a great match. Price was amazing too.

Found a great deal on a dining room set and the purchase was fast and easy.

I found exactly what I was looking for with the assistance of very helpful employee. Rick and Rachel, you are appreciated!

Prompt and friendly service with no pressure, Our visit was a very enjoyable experience and they had exactly what we were looking for. I would highly recommend them for your furniture needs.

Dennis did a great job getting us squared away with a new couch.

David was very attentive and made the experience fun and painless. Thank you David!

I am so disappointed. I had great service from Rachel, she was great and helpful and sweet. But everything after that experience has been awful. I have been waiting since April for my purchase and have only gotten any information when I reach out to them. No email updates or anything. And the date keeps getting pushed back and pushed back. And then I call costumer service and I get hung up on before anyone even answers and then the automated message asks how my service was… WHAT SERVICE? I am extremely frustrated with this experience. Update: just spoke with a lovely woman at the silverdale location and she cleared things up for me and was very helpful. But the online costumer service is terrible

We purchased a couch and entertainment center months ago. Couch was delivered without issues. The entertainment center? Absolute circus show! Our delivery has been rescheduled 6 times now. All due to their inability to manage their stock and have clear communication. So many regrets going through this place 🤦‍♂️

Poor quality. We purchased two recliners three years ago, they started breaking down after one year..prices were outrageous. We waited six weeks to get our chairs when they had said two weeks, when they finally arrived, one was not what we ordered.

Great great service. Helped by Rick and they really took care of us and made it easy to get new furniture with a stressful move going on.

I purchased a reclining sofa in July 2021. The sales associate, Dennis, was friendly and provided direction and product information on the current selections. He was present but allowed enough space for my wife and I to explore and talk while checking in when we had questions or to provide demonstration of the products. Great sales experience. We found a sofa that fit our expectations and delivery was available within two weeks. Which impressed us as three other stores we went to were two to six months out for almost all their stock. I don't know if this is true for all the stock but indicates they have maintained a good supply chain management during the pandemic. The delivery process was great. We purchased and were able to establish a delivery date nine days out. The communications from the warehouse/shipping was consistent and convenient by text messaging and we were even offered to have the delivery early. The delivery team was friendly and polite. They unpacked and moved the furniture to our desired room and assembled the furniture. They tested the functions to ensure the electronics/motors worked and allowed me to look it over before even mentioning signature for receipt. I used to work in retail and this team did a great job. Truly an enjoyable experience.

Everyone one was kind and respectful and helped with every question and concern I had

Amy took great care in making sure our order was complete and arrived on time. Also appreciate the easy financing and 0 interest!

Great customer service! Great deals! Friendly staff. Only problem is the wait time for some items but that is to be expected after what all has been happing with our world. Over all best furniture place around and we have and always will return here.

Do not use this company. They will not provide you any update on delays unless you call them for an update. We ordered furniture in March. We were told it would be 4-6 weeks for delivery. 6 weeks past and we heard nothing. When we contacted the store we were told it was another 4 weeks. 4 more weeks rolls around and the day we were supposed to get the estimated delivery time we were told it was another 4 weeks, and that was only because we reached out to them.

Mike is the best and helped us out with all the furniture we needed for our new house. Thank you so much!

Dennis in the Silverdale store was very helpful in selection of the "right" recliner for us. No problems, early delivery and happy with the recliner and the price.

Great staff, great price!!!!!!!!!

Professional prompt and easy to fork with.

Mark was a new member of the Ashley team, but he took care of all of our needs with great customer service. Their Memorial Day sale prices were too good to pass up! We went to other furniture stores that day, but so happy we made a last stop at Ashley’s Furniture. Other competitors had a 4-6 month wait on inventory availability, and Ashley’s only had a couple weeks wait time for delivery with lots of in stock sofas.

We recently bought a double recliner loveseat from Ashley and worked with Rachael, at the Silverdale store, who was absolutely fantastic. We love the new recliners and Rachael was both personable and professional. We had great communication in person and by text and the order could not have gone more smoothly. Once ordered and a date was set for delivery, we were given the option to have the piece of furniture rescheduled for an earlier delivery which was perfect. Again, great communication with the delivery people, they arrived on time, set the love seat up and they were on their way. We could not have asked for a better experience!

Bonnie was an absolute pleasure to deal with and made my shopping experience so smooth and stress free. Will recommend!

Found what I wanted and was treated amazingly by Mike.

We went in today to buy a couch and everyone was extremely nice, Mike was our sales person and he was very helpful!

Needed furniture this weekend and everything we liked wasn't avaliable for delivery until 2 months from now, no problem. The problem was we wanted to buy a $20 blanket off the clearance shelf. Headed to the checkout and was told our salesmen had to do it, ok cool. 👌 Between the people ahead of me not being able to get their card to work, the guy helping me saying they have to do a work around to let me buy it today, the other salesman coming up while I'm trying to pay and literally STEPPING IN FRONT OF ME AND HITTING THE CANCEL PAYMENT BUTTON on the card reader and telling my salesman that his clients needed to pay first, my salesman needing 5 SIGNATURES FOR A $20 BLANKET all taking nearly an hour! and then he calls me in the evening and says I need to come back to sign more paperwork! Seriously never going back there, I ordered $2000 of new living room furniture from them and it hasn't yet shipped, seriously thinking of canceling it now because of how ridiculous this whole system is.

Nice furniture

amy at your Silverdale WA store and the delivrry were excellent. There was one hickup but that was because of our furniture choice. It was out of stock for a couple months but Amy did tell us.

Wonderful store! I go see Justin and he is wonderful! Have several other purchases to make for different househilds, and I will definitely be back to see Justin!

I guess the people were nice enough in person at this store but we will never be back due to customer service. One of the chairs we purchased did not last long at all and we purchased a warranty sold to us buy the store, but we can not use it, so somebody got our money for nothing. It only took 8 months to finally talk to the store and get the ball rolling after numerous times being hung up on, or just not calling us back, was told the company that handles the warranty changed hands and to call so and so only to find out after talking to more rude people and being hung up on that it was not the case, so back to the original warranty people for more of the same service. Now its been a year and a recliner we cannot/do not sit in. I would not recommend this place

All the employees at this location are phenomenal and helpful, but delivery options are a nightmare. I have previously bought all my furniture from Ashley and this last experience has left a sour taste. I rearranged my schedule multiple times for couches that never seem to come because of incomplete product. After 4th reschedule I was told I can accept a partial delivery, but if I refused the items will go back in rotation and my new delivery (over a month away) may not be ready since the prepared items would be given away.

Great service today. Sales person was no pressure and got to the point on what I needed.

Just bought a gorgeous sofa here. Had a great experience - Justin was the exact perfect amount of helpful without being pushy and got us a great deal on our sofa. 10/10 would shop here again.

I would give the store itself a 5/5. David was extremely helpful and helped us look at different options. David and the store associates were great. The delivery team was 100% our issue. We had purchased a sofa, told that there is no furniture take away service due to COVID. We totally understood. We took our old couch to the dump in anticipation of receiving our new sofa. Our delivery date arrives, we were here to receive our new sofa. The delivery team came into our apartment to see what it would be like and from the beginning said it was impossible. Asked my husband to sign paper work stating any damage to the walls, doors, or any other things in our apartment were on us. My husband signed the paper work and they gave us a half hearted try to bring the sofa inside. Still stating it was impossible, deciding after 3 minutes of trying to reload the sofa back into the truck and then call dispatch to let them know we refused delivery. Which at no point did that happen. The person that called to speak with us about options was kind, understood our frustration and was kind regardless of how frustrated we were. Before we received the phone call from the store we were done with the whole experience. We did receive a refund of our money. We appreciate the store immensely for their patience and understanding with some very irritated customers.

I just sent the following is part of an email to the leadership of Ashley HomeStore (including the CEO). I have REMOVED the personally identifying information of myself and the sales rep for safety and privacy reasons. --------------------------------- I purchased a reclining sofa with a drop-down table on Feb. 2, 2021. My customer ID is XXXXXXXXX, and the sales order number is XXXXXXXX. For the sofa and 5-year protection plan, I paid $1,275.28. I was told by XXXXXXXX, my sales rep, to expect the sofa by late March, but if I didn't receive a call from Ashley's by mid-March, to call the store. I called the online delivery number in mid-March by mistake, and the rep explained that I actually needed to contact the store, but the rep on the phone was kind enough to look up the delivery date for me. I was told delivery was scheduled for April 8th due to the Midwest blizzards slowing everything down, and I would receive a call on April 7th to confirm. I've been on the phone arranging aspects of my impending move all morning, so I decided to be a 'nice guy' and call Ashley's myself since today is April 7th. I called the store directly this time to confirm delivery for tomorrow an learned the delivery date was now suddenly May 1st!! I was told that the 'scheduled' date of April 8th was set by the computer and could be moved by the computer WITH NO COMMUNICATION TO ME--THE PAYING CUSTOMER. As I said, I called today and learned the sofa will be delivered May 1, but they did move that back to April 22...yet I have NO way of knowing if April 22 is an actual GOOD date because the computer can move it around again WITH NO COMMUNICATION TO ME--THE PAYING CUSTOMER. To make this more fun, I am MOVING OUT OF STATE on May 3. I went ahead and ordered a new sofa because my old one is, well, dead. Yes, I actually READ the fine print saying deliveries can be rescheduled. However!! YOUR fine print ACTUALLY reads as follows (transcribed DIRECTLY from the receipt): "If there are delays in our supply chain, you WILL [emphasis mine] be contacted by Customer Care to choose a new delivery date. Our trucks are routed by area and therefore, exact delivery TIMES [emphasis mine] cannot be provided." Please note the two points I emphasized. Your own terms said your company WILL CALL ME...and NEVER did. Your own terms say the TIME of delivery is not guaranteed (no problem), but that I--THE PAYING CUSTOMER WHO HANDED YOU $1,275.28 OF MY MONEY--would be contacted by Ashley's if there is ANY delay. YOUR COMPANY FAILED TO MEET YOUR OWN TERMS OF SERVICE BY NOT ONCE CONTACTING ME; I HAD TO CONTACT ASHELY'S MYSELF TWICE. So I ordered a sofa Feb. 2, 2021, and paid Ashley's $1,275.28 for a sofa that is NOW not even going to be here before April 22...but might get pushed into May anyway. This is HIGHLY not acceptable. I am packing, planning a move, planning an eight-week road trip to take care of business while moving, and won't be in Tennessee before July 31. So, here is the deal I, the PAYING CUSTOMER WHO HANDED YOUR COMPANY $1,275.28, am laying out to you. If your company CANNOT give me a GUARANTEED delivery date of April 22, I will simply cancel this order and never deal with your company again. I expect a hard-and-fast answer by noon PACIFIC TIME (my time) on Friday, April 9. If I do not receive a satisfactory reply, I'll cancel the sofa. Yes, yes, I know I'm just 'one' unhappy customer, and yes, I know we have a supply chain disruption problem right now. Had your company FOLLOWED YOUR OWN TERMS OF SERVICE AND CONTACTED ME AS IT SHOULD HAVE, this would NOT be an issue. However, it is an issue, and I will be posting this complaint on Google reviews, Facebook, and LinkedIn. I handed OVER a thousand dollars to your company. If your company won't even honor its own terms of service by making a PHONE CALL, then I will not hesitate to warn others their money is in jeopardy. I look forward to your reply by noon, Pacific Time, Friday, April 9.

Love the furniture and the employees even more! David is amazing at knowing the furniture we want. So happy to have this nearby

I took my husband and son to get a new couch and it was an adventure. I had a great time, the sales associate was super helpful, and the selection was abundant. I highly recommend this place.

Alicia and Andrew made our shopping experience amazing and took very good care of us. Would highly recommend this location !

Great furniture Nice people

Purchased two more bar stools to match the ones we got a couple weeks ago. Process was fast and pleasant. Bonnie was the woman that took care of me and I recommend you ask for her.

Got to store this morning before it opened, did some other shopping until 11am. Waited for store to open, nope, not a soul inside. We waited and finally left. Great, have a sale and then can’t be bothered to open on time. Won’t be shopping there.

Great stuff reasonable prices "goals" furniture

The store is packed to the gills with products... Seriously, over stuffed. The prices are high, so be sure to ask for discounts, but even more important, check their website. They will price match which will almost certainly save you hundreds of dollars.

Bonnie is 10stars

The prices in-store versus online shopping are crazy. The lady who helped me was amazing, but the markup is just insane. They should at least mark up the online shopping. Obfuscating the price behind "sales" that "end today" and 0% interest credit does not convert sales in people like me. Edit: Used car salesman experience by my spouse trying to buy the exact dresser shown online - online website allows you to put an out-of-stock dresser into your cart and attempt to checkout then give you a obfuscated error warning on what happened - had to spend 20 minutes contacting support to find out what the deal was after 20 minutes of trying and switching browsers.

Great experience. Friendly and helpful without being pushy!

They sold us a bed frame but when it finally arrived after two months it was incomplete!!! We call and they hung up Twice !!! After picking up the phone!!!

Having never bought furniture from Ashley Furniture before i had no idea it was going to be this infuriating.  I purchased 2 nightstands and 2 lamps in early September,  which I'm told I'll get by early October.  I think okay cool, sounds good. I go in about a month later and end up buying a full living room set. I get an email a few days later and all it said was "sorry for the inconvenience we are working on it" or something to that pathetic effect. It gave me NO details about anything and i have NO clue what it is in reference to. So i go into the local store and ask the service desk to which they tell me my nightstands are on delay and pushed back to November but it'll be a split order and they are set up for 2 different weekends. That is okay, just put them out at a later date so i can get them together. This is in mid October.  I check back up on it at the end of the month and as it turns out one of the nightstands isn't even in the warehouse yet and no more information about delivery for it until December 7th.... incredible.  I get called from someone in i can only imagine is a call center for Ashley furniture and they tell me I'm gettong BOTH nightstands and only 1 lamp from my first order delivered on the 21st. I have them repeat this about 3 times for clarification because it directly contradicts what ive been told up to that point.  I'm just happy at this point i get my things for the most part. Fast forward 2 weeks to yesterday, the 19th of November and i get another call from the call center, which i dont get to answer because I'm at work, to which a very poorly vocalized voicemail is left. For starters with this, i could barely understand whoever is on the other line to the point i couldnt even understand his name, but i managed to make out that they were trying to talk about my delivery on Saturday. They gave a number for me to call which i couldn't understand half of it after listening to this vm 3 times (i still have it btw and still cant understand it) and when i go to just call the store I've been going to, the number provided by Google is the same number for every Ashley Furniture store and it tells me they close at 7, which is wrong mine closes at 9, gives no options from this playback message, and the worst part about this call was that I CALLED AT 645 PM!!!! IT WASN'T EVEN 7. So now I'm annoyed i have to go into the store AGAIN due to what is now just seeming to be utter incompetence by multiple people on the management side of things only to be told by the nice ladies behind the desk my nightstands, that i ordered in September,  HAVE NOW BEEN PUSHED BACK TO JANUARY, and in the middle of trying to schedule a direct shipment of something in my order to be sent after the delivery, because this got backlogged too, their system crashes. I had a very hard time keeping my cool because these nice ladies have no control over what the warehouse is doing and it isnt right to blow up on them, BUT HOW IS THIS EVEN REMOTELY CONSIDERED ACCEPTABLE???!!!! THIS IS ABYSMAL, THIS IS OUTRAGEOUS, AND THIS IS TRULY TERRIBLE CUSTOMER SERVICE (again, not from the service desk at the store). This is by far the worst experience i have had with dealing with a piss poor excuse for a furniture company and if i could give them a rating score of less than 1 i would. This is highly unacceptable and embarrassing.

I would leave less stars than this if I could. My experience from the sales floor to the delivery process is night and day. Dennis K. did an great job at the Silverdale store with my sale and customer service, kudos to him. I was told my delivery would take 8-12 weeks which I wasn't exactly happy with, but as the 12th week came and they call to tell me my furniture would be delayed I was even more upset. They called again and said my furniture will be delayed, and when I ask why I get multiple excuses on why there is a delay. I ordered my furniture in the middle of Sep. 2020 and they are now saying I have to wait until December, and I am still not confident I will recieve it then. I would have never went through this company to purchase my furniture if I knew my experience would be so underwhelming. I bought my first house in Sep. 2020 and wanted to celebrate with new furnishings but I continue to wait and wait without satisfaction. They say they are deeply sorry but are not doing anything to rectify the situation. I have already told my peers and colleagues of this disastrous experience, and to think twice before buying from Ashley Furniture because I know I will never buy from them in the future.

Incredibly disappointing. We've doubled the delivery window and we're still waiting. I finally told them to deliver parts as they became available because while I'd wait for back ordered parts they ran out of the parts they originally had on hand - if you wait for everything to be at the warehouse at the same time you'll be waiting forever. They've obviously got no warehouse management or order management tools.

Bought a Bed from Ashley’s furniture they deliver the bed frame with no hardware. Been trying to get the hardware they keep telling me I have to call somebody different. So now we have furniture that is completely unusable and no way of getting it fixed. Ashley furniture basically stole $500 and delivered us wood that just taking up room in our living room, kitchen, and hallway!

David is THE best sales professional i have ever worked with!!! I look forward to working with him in the very near future!!!!

Horrible! Not only did i go in with my mother to get a couch but we bought 2. They delayed my delivery 1 time. But this is now 3 times and excuses every time! They also still have the couch on sale at the store. My mother even got insurance on the couch. Their sorry was a $100 in store voucher. My parents were screwed by lazy boy and stuck with a couch. Now this B.S from Ashley Furniture in Silverdale! My name is Stacy Eastman and this is wrong!!!

Horrible customer service and all they have done is lie to me regarding delivery of my furniture. Much more to the story but to keep it simple and short for a google review. Only delivered half a sectional after 35 days of waiting then I was told the other half wasn't check in the warehouse in time so it that is why it wasn't included in my delivery. Now after another 15 days they are saying the other half of my couch was never in the warehouse. My complaint of the multiple lies I have been told was forwarded to Llyod in the escalation department and I was told I would hear from him in 24-48 hrs with a resolution. It has been 4 days and I have not heard from him even though I have texted him with no response back. I will never buy furniture from Ashley furniture and as a housing marketer in the PNW I will now send all customers to the competition. I am angry with the company in general but the Silverdale store is where I purchased my furniture and originally told when my it would arrive. I was told/warned not to buy furniture from this company and didn't listen. I hope they go out of business.

Amy and Rodney were excellent!! They pointed me in the direction of the furniture I was looking for and let me decide. No pushy salesperson breathing down your neck. Very helpful with the questions. Ashley is the place for all furniture needs.

I ordered about $2000 worth of stuff from them, delivery came in a week and on time, I was satisfied with delivery, but the mattress that was delivered was NO WHERE NEAR what I had tried in store. I went in immediately to the store and of course they do NOT do returns or exchanges. And this was something they didn’t tell me beforehand. The mattress was hard as a rock. They suggested I jump on the bed, or buy a mattress topper. I spent that much freaking money for you to tell me to JUMP on the bed or purchase an additional mattress topper? Are you freaking kidding me? I wish I never went through Ashley.

I had a problem with an order and the staff was so helpful in finding a solution! I appreciate every staff member working at the Silverdale, WA branch! Thank you for a wonderful and positive experience! You've made me a lifelong customer!

Clean store. The floor salespeople aren’t pesky and pressuring you like another Ashley furniture I’ve been too. I went twice and both experiences were great. Good deals as well!

Rodney, Gino and Mike at the Silverdale store were great to work with. Friendly, knowledgeable and helpful. We received our furniture and it's comfortable and looks great in our house. They are a great team and will help you find what you need to make your house a home.

I received great service from Rob at the Silverdale store. I knew what bedroom set I wanted, and he walked me through the options and choices and we were done in no time. It was a very good experience (plus he took good care of my phone when I left it behind after the purchase.)

Great service

I had an amazing experience!! Mike Martin greeted us as we entered your site and he also remembered us instantly from 2wks ago when we were just looking around. Mike definitely made my husband and I experience smooth and we didn't feel rushed and we now everything we need for our New Home!!! We will definitely recommend your site. 👍👍👍👍👍

Great service, selection and style, I will be back ;)

Staff is always friendly and knowledgeable, products are great quality and the selection is unbeatable!

Rob was amazing. Offered assistance as we walked into the store and came to us when we were ready to buy the sectional we wanted. We mentioned coming in yesterday to get an entertainment center and was able to get our order another look and got it lowered. Total we were in and out in less than 30 minutes. We will be going back for Rob's assistance in the future!

In store customer service is always great.... but after we bought our couches a year and ahalf ago one is already breaking there stuff looks nice but it's made with really cheap materials... I spent almost 3000 on a couch and love set... do yourself a favor and spend another 1000 somewhere else trust me... you will thank me later

We purchased furniture about a month ago. The customer service provided was fine when we made our purchase. But boy, once they got our money it went down the toilet. They never return your calls. We can't even get our delivery scheduled because we can't get anyone to answer the phone, return our messages or our emails. I am so frustrated that I am ready to cancel the order but I can't even do that because they don't call you back. And I don't buy that they are super busy because both days we were in the store choosing our furniture we were the only ones in there. I would not recommend this store to anyone.

We won’t be shopping at Ashley Furniture again. They mailed our bed set to the wrong place and haven't yet refunded our money. No one contacted us when our delivery date for our mattress was rescheduled and we waited all day. Every transaction we made was painfully slow. It took 4 hours to buy our bedroom set and mattress and 2 hours to buy a cushion and comforter.

Do not trust this store with your business. They are shady and will say ANYTHING to get you to pad their numbers or get out of answering your questions after they already have your money. My parents bought us some furniture as a gift through them and they spoke to a lady named Linda who assured my mother that it was in her best interest to order over the phone through the store not online and it would be delivered to us quicker. I had a hard time believing this when she later told me but understood why the lady would say that because if we ordered online the store wouldn’t get the credit for the sale. Now here we almost 3 months after we made the purchase and since we ordered through the store the shipping situation was completely screwed up and they wont answer our questions. We were first told it would be 3 weeks till we got everything. Then we were told 5 weeks and since Linda forgot that she originally told my mother that it was quicker to order through the store, she used the excuse that “the online orders must have taken precedence over our order because it ships directly”. ARE YOU KIDDING ME? Then they said that it was a problem with Covid (but wait how did the online orders get delivered). Then when we called her out on it the next time we called in there was “people working on the roof so the internet is down”. This is why i usually refuse to talk to sales associates at stores like these. They will usually tell you anything to get the commission and then when things go wrong its no longer important to get your stuff handled because they already made the sale. Do not trust these people with your money. Ashleys in general hasn’t been too bad but their online customer service hasn’t been much help they keep saying we need to talk to the store to get it handled. After spending 4K on furniture no one should be treated like this. DO NOT GO TO THIS STORE TRUST ME

Sales guy greeted us at the door and seemed nice, then proceeded to creepily follow us around the store from an awkward distance. Felt completely uncomfortable and we rushed out of there.

We are thrilled to have stepped into Ashley Furniture in our search for a few items for the house. Mike M. immediately helped us locate specific areas of the store and answered all of our questions. We ended up coming back after getting some measurements and Mike was there to assist us. We borrowed his tape measure multiple times and he patiently waited for us to make our final decisions. Even while he was ringing up the initial purchase, we found another piece of furniture and bar stools to add on to our purchase. He made it all happen and if we go back, and I suspect we will for something else, Mike will be the guy. I can say that there were other sales people on the floor who offered to help too. Not in a pushy way but very friendly and helpful. We definitely had the freedom to roam around unbothered with help always a step away. Excellent customer service!! Thanks Mike M.!!!!!

The people at Ashley Furniture just made it a very fun experience to buy furniture! Great customer service. I can’t wait to get our new furniture.

Amy was professional and was a great help with me buying my couch! Very efficient!

Great experience, no pressure, bought 2 recliners

Rob was awesome he was very nice and super helpful and worked with me to get me the best price! Enjoyed my shopping experience here and will be back in the future! Kudos! 2 thumbs-up 👍👍

Best store for quality and pricing. Only furniture store I will shop at

Good furniture shop

Horrible. Payed for a $900 Mattress and it came up to $2800 in total after 90 days. Mind you, it's just a mattress. There's no bed frame, headboard, NOTHING. It was a complete mistake and I'll never visit again. Way to go on robbing someone for their hard-earned money. - Navy Wife

A great experience shopping with so much help from the sales associate named Amy...

Amy was very informative, funny and cordial.