Ashley Store Silverdale, WA

I have had an amazing experience with the staff at Ashley Furniture in Silverdale on every visit. They were patient with my visits and questions. Knowledgeable, available and supportive without hovering. Mike helped me realize all the savings I could get with the black Friday specials going on. I am extremely happy with my living room set and the amazing service I received, making buying my set fun and not stressful!

Great experience and Mike was awesome!

Great service, friendly staff. Furniture delivery scheduled is a short wait.

Overall pretty good Experience.There was not much of a sale for “Black Friday “ which was very disappointing!! Waited 6 months for sale & was almost nonexistent!! Our Salesman Joe from Texas was very knowledgeable person regarding furniture features & good person to “Boot “ !!

Mike was very helpful without any sales pressure.

My husband and I would like to thank Dave for his personal customer service. We had been in the store previously to look at a dining set, and Dave ensured that we knew all the options and deals that were available. Normally customers like to be left to their own devices to look around, but that also means you will miss important information. We came back and finally got a whole dining set, chose a couple of carpets and walked away satisfied with our purchase. We wanna thank Dave and his wonderful support.

Dustin was great to work with! He was easy-going, very friendly and knowledgeable.

The best quality furniture and friendly sales and delivery folks.

Dustin was so helpful in helping me choose furniture for my new house. Outstanding customer service and saved me a lot of money. He was very patient over 3 visits to the store.

Love to buy with this store. Customer friendly

I was very pleased and your personnel was very informative. And very pleasant to deal with. I would recommend your store to and my friends. Or acquaintances. Thank you so much for your service to me

Joe was great! Super helpful and friendly.

Everyone was Awesome!...I will be back for more!

I went back several times to sit in the chair. I’m older and comfort was very important to me. Joe was so friendly and patient with me. So far I’m very happy with my choice.

Dave provided attentive service and support with the perfect mix of hovering/lingering. He let me look around and gave me plenty of room to mull over my choices before engaging me again.

The Silverdale store always seem to have what we need at a decent price. Great customer service as well!

Not happy. Ashley lost a customer for life. That’s all I’m going to say.

A very good experience! Both sales and delivery and setup were handled with courtesy and attention to the details. Will be back!

Quick fast friendly experience

Purchased a new mattress, reasonable price and fast delivery. Pick up of old mattress for an additional charge.

I wanted to purchase a sectional for my nephews family without being present. I thought this would be difficult but the salesmen found me in the system although i love in Sacramento and i was able to make the sale and have it delivered there in Silverdale WA. I also was kept in the loop regarding delivery and time. It was handled with ease.

Such a great experience buying living room furniture! The salesman Mike that helped me, was so helpful, knowledgeable, kind and funny!

Found what I wanted at store and staff was helpful. Long wait to have the product I ordered delivered from manufacturer, still waiting.

Dustin was incredible from the moment I said to him, "I'm not looking to walk out of here today with a purchase." He was respectful and attentive. I knew when my fiance landed in Washington to choose furniture with me, Dustin was the only one we wanted to sell it to us. We had so much fun in the store with him and Linda! Best furniture buying experience I have ever had! Ashley in Silverdale will be our first stop the next time we want to make another purchase.

Very nice to do business there. We were welcomed and left to try out livingroom sets. No pressure, but salesman checked in with us to see if we had any questions.

Great service and product. Four awesome solid wood bar stools. Great customer service - flawless timely delivery!

Very helpful sales staff.

Excellent service, starting with salesman, our purchase, then great delivery with updates as needed for delivery service. Ashley is our #1 furniture store

I found exactly the counter stools I needed at a fair price. Had them delivered fully put together and ready to use. Good service And value all around.

Helpful and the prices were good

Ashley’s was very helpful from start to finish. They laid out the entire plan and how my furniture would be delivered. On the date of arrival the workers came in installed it very quickly with no damage to anything else in the apartment. Very kind and respectful. I guess the only complaint is that I had to wait two weeks for my couch because of the high frequency of other orders in Bremerton. But over all the experience was good.

The manager of the store was great, but the store policies themselves are questionable. We ordered a dinette set and coffee table and end tables and then found the same thing on Amazon cheaper with no delivery fee. I called to cancel the order within 24 hours of placing it. It wasn’t supposed to be delivered for approximately 4 to 6 weeks, I was told I could not cancel the order as it had already been “pulled“. If you don’t pay for their extra set up fee, you cannot have Ashley‘s return the items and you have to take them to the store which is an hour away. These were large items and I could not fit them in my car. After talking to the manager , several days of waiting anxiously she was able to cancel the order for us. I will not order from Ashley’s again.

Ashley Furniture in Silverdale has a great crew and wonderful selection. Keston was incredibly helpful to us finding the right couch for our small living room. He brought points of view we hadn’t thought of and we found the perfect couch!

Why did it take so long to get my opinion? My sales clerk was very kind. But do I remember his name No.

The salespeople are nice and helpful. I’ve bought a lot of furniture here. The quality has gone downhill though. Sofas I purchased 10 years ago are in better condition than one I purchased 3 years ago. All are used daily by kids, pets, etc. I bought the added insurance for a power recliner and when I called it in for damage repair, the recliner had been discontinued so instead, I received a credit toward the purchase of a new recliner or other living room furniture. I had just made a large purchase of living room furniture a week or so prior to the decision to give me a credit and was told by the manager that they would apply the credit to that purchase and to give it a few weeks to see the credit on my statement. After a month of not seeing the credit, I spoke with an Ashley employee in person and was again asked to give it some time to see the credit. Wash, rinse, repeat for another 3 months with no credit. I called a final time and was told they decided not to honor the credit unless I made another living room furniture purchase. No thanks - not spending any more money at a business that gives me the runaround like that. Happy to make a sale but not stand behind your product is bad business. Still salty :(

Horrible quality furniture! What you see in the showroom is not what gets delivered. BEWARE on their nonexistent return policy. The only reason I was able to return my bed (which was a long tedious process) was because the bed was defective and the assembly guys weren’t able to put it together, though they tried to skip some of the defective screws/misaligned holes… but I NOTICED! Will never buy from there again.

Experience was great. The ordering took less than an hour in and out. Delivery was as expected and on time. Love our new furniture!

The Altari Sleeper is very uncomfortable. Bed is awful couch is ok for sitting. Would not recommend

Great Service and went the extra mile with delivery. Went so far as to even deliver my box spring with an employees truck when my delivery was wrong.

Had a great experience shopping here with my grandmother for some new furniture for her. The staff was very kind, helpful, and knowledgeable. We came in with specific requests (a fold out couch, recliner and TV stand) and were led to the right things right away. The furniture quality has been great for her and was all at a good price. Delivery was scheduled and prompt. 5 star experience and a special thanks to "Mike".

Worst customer service experience ever. Just bought a new house, went in to look for and buy furniture and not a single employee said a word to us. There was one other customer in the store and maybe 4-5 employees in the store. We walked the entire store, walked by each employee at least once - not even a “hello, let me know if i can help you.” One employee was on her phone watching videos, didn’t even look up when we walked by. Two employees were talking with each other. One guy, who looked to maybe be a manager, was helping the other customer in the store, walked by and made eye contact with us twice. He likely even heard us saying how bad the service was.

Big warehouse with quality furniture.

Do not do business with these people. They will delay a bed you spent thousands on for a month without telling you, with no recourse and no one you can talk to. Awful. To your response, customer service most definitely did not address this issue with me. They told us too bad, that's when it's in the warehouse. Someone at the store said they'd talk to the manager and call us back but they never did.

Spent my entire afternoon in the store and placed a large order only to get home and realize that the sales agent put in almost my entire order incorrect. 4/5 items were incorrect, thankfully I caught it. I called the store and their solution was to have me come all the way back into the store and place another order which would require more of a down payment and separate financing plan. So I cancelled the order. A heads up that if you do any financing even if you have plenty of credit, they require a down payment, which basically defeats the purpose of financing. The sales agent seemed annoyed the entire time so I guess I shouldn’t be surprised she messed up our entire order. Really glad we wasted our entire afternoon dealing with an incompetent staff.

Would love to shop here but the automated answering service makes it impossible.. wanted to know if they could deliver to my area and couldn’t get through to a living person in 4 attempts.

Phenomenal salesmen, awesome deals. 10/10 would shop again

I would give them zero stars if I could. Had a scheduled delivery, confirmation of delivery, never called, they never showed. I had to call them and when confronted with their failure to deliver customer service said they would get back to me, never got back to me. Called again today and asked for a refund and this almost a month after our initial order. Do NOT purchase through Ashley

Came inside not planing to buy anything. Came out buying furniture because of the excellent customer service. Our sales rep Isaac was very knowledgeable and very friendly with our kid. Will update review after receiving our furniture.

We bought a sofa after several trips to Silverdale Ashley. Each time Mike Martin was gracious and helpful, kept an eye on us as we tried to make decisions, never pressed us and graciously agreed with our final decision, although it was to go cheap for now.

Courteous and provided excellent service.

Professional and friendly.

Sales people ignored me. Had to walk up front to get help

Very beautiful furniture and helpful staff. It’s super clean and the staff are amazing as well!!!

Very nice selection. Need an end table for a tight spot. Didn't have to spend a lot of time searching. They are shipping it to us so I hope that goes smoothly

Mike was super knowledgable snd the store was clean and organized. The prices are reasonable. Im very pleased with my experience. Have been shopping Ashley for a long time with most of my furniture being from there. Always a good experience.

My wife and I went in to buy 2 couches. A sectional and a pullout sleeper. We spent probably 2 hours looking through out the whole store. The store was great, and the selection was great. We wanted to get our couches as quickly as possible. We opted to go pick up our couches. When purchasing our couches, the sales guy said they were available, except...1 piece. We would have to pick that up a week later. We told him not a problem... Fast forward to Monday, we get a call. None of our furniture is available, and we will have to wait until July. I told the lady that wouldn't work and we needed to cancel our order. We will buy a set elsewhere. Then I called and spoke to the store, they take my number and the General Manager calls me back. She was sorry about the confusion. We were all set to pick up our items. She even set a time for us to pick it up from the warehouse. Tuesday rolls around, the office manager calls me. Our items aren't available. It will be July. I told her about her GM, and she set us all up, and we were sat to pick up our items on Wednesday. She said nope, not happening. Inventory is off. It will be July. We ended up canceling our order and went to JR furniture in tacoma and picked up our items from their warehouse, same day. If you have the ability to travel a little further. Stay away from these guys. We also saved 300 dollars with JR Furniture. Ashley doesn't know what the hell is going on half the time. Save yourself time and money and look elsewhere.

The environment was well managed and clean. The salesman was an excellent guide without being pushy or smothering. I did not feel pressured. In fact I needed to go for an appointment that was scheduled close by and said I would return to pay for my items I had picked out. They were easy going and trusting that I would return. When I did, they were welcoming and fun! Thank you! I look forward to receiving my purchases. Thank you for being patient and kind!

Joe was very helpful, answered all our questions, and was very cordial. Thank you!

I went into Ashley looking for specific design. Joe the salesman was very knowledgeable and helpful. In about an hour, I had looked at and purchased furniture for four rooms and was very satisfied with the whole process.

had a great experience. Isaac was super helpful in helping me find what I wanted or just letting me browse! Memorial Day weekend sale so I was very pleased with the prices!

I Don't feel like I saved money with purchase but employee Mike was also frustrated with false advertising and tactics displayed by Ashley's. I guess the experience is about two stars worth. I have furnished two entire houses with Ashley's furniture because I love how the product looks compared to its competitors. I haven't had any issues at other stores although certain people within the store at this specific location make you feel like you're challenging them with questions and can be a little combative when everything doesn't align ie: shipping delays, back orders, and advertising and when you ask for savings for inconvenience you are made to feel lesser then and ultimately leave with a large purchase and about a 2 star experience. This is my second 2 star experience at this location one almost leading us to over spending on a couch becuse the employee insisted the couch we were look at was 5 pieces and after being condescending and rude he was corrected by another rep and apologized but it was the people you buy from that are combative or condescending.

Always a pleasure to purchase through the Silverdale Ashley Team. They’re all knowledgeable of their products and courteous to their customers.

Purchased a set of mattresses. At the time of purchase we inquired about the return policy. Salesman stated they do not accept returns. When I pointed out the manufacturers return policy, he discussed with his manager and they agreed they would honor the manufacturers policy. Fast forward two months, and the manager on shift stated they would not accept returns. When I pointed out what the salesman/manager previously stated, she said she didn't know what was discussed that long ago (two months). She said they follow the manufacturer's policy. I pointed out the manufacturer offers returns, but she repeated they don't accept returns. Which is it? Do they follow the manufacturer policy, or do they not accept returns? Dishonest sales staff saying whatever it takes to get you to buy something.

I was there to order a replacement cushion for my 3 year old sofa from Ashley’s. Sounds simple but required a lot of research so was there a half hour. In the end she found the cushion and ordered it for me. The experience was very good, employee was very helpful and personable, and I will be getting a new cushion.

We were helped by Dustin. He was wonderful and helped us get our new couch set purchased and delivery date set up. Everything was quick and easy, I would definitely recommend his assistance!

Leon was helpful and personable. He gave us time to explore on our own, and checked back after a bit to see if we had any questions. He made our shopping experience very nice.

First off the person who sold us the couch was amazing, think his name was Devin or Dustin? Now, we were scheduled to have our couch delivered April 16th after waiting almost two full months to receive our almost $4,000 couch. We received MULTIPLE emails, texts and I called (the store and call center) several time to confirm the date and time especially with us living on base I wanted to just make sure everything was in order considering I was having to get off of work that day just to be available. Come April 16th after waiting ALL DAY I decided to call Ashley’s to see when my couch would arrive (it was already passed 4pm and couch was said to be here before 6pm) the woman at Ashley’s said it will no longer be coming today and instead come on Friday because they cannot deliver on base except for on Fridays. What’s most upsetting is I called SEVERAL times asking specifically that and I was told they will have NO ISSUES delivering on base on a Tuesday. Not to mention the multiple emails and texts I received confirming this date! When I spoke with the manager she tried telling me I didn’t speak to the store I spoke to an Ashley’s call center and I told her absolutely not because I called asking if Devin or Dustin was available for me to speak to and they said he wasn’t in which shows I spoke to the store directly! She also said the emails and texts i received were only an “ESTIMATED DELIVERY DATE” when in the texts and emails say nothing about it being an estimate plus the texts asked me to confirm the date and “no delivery date changes can be made” which she then said “it’s all done on a computer that’s not our fault” and when I said no one called me to tell me the delivery date changed she said they didn’t know it changed until I called and asked to see how much longer until they deliver it. So had I not called I would’ve been waiting all day just for it not to show up…. I expressed I was really unhappy and wanted free delivery, they said they could only give me 5%off my purchase which doesn’t even cover the delivery fee. After spending almost 4000 dollars plus a 200+ shipping delivery fee I expect better service. Instead I was given excuse after excuse and zero accountability or sympathy. I DO NOT recommend purchasing from Ashley’s. I’ve had better service with Amazon

Awesome experience great product

Leon was the homie for sure !!!

Leon was amazing and got us everything we needed! Goes above and beyond. also has cool shirts

Dustin H. was an excellent salesmen. He helped us get the perfect couch and even got a super sale dining table. We got some great discounts! Would definitely shop here again. Ask for Dustin!

Leon was my sales associate and great customer service and knowledgeable!

The experience was great no hard pressure sales. Dustin was a great help and very personable. I recommend asking for Dustin for anyones next purchase

I do want to start by saying that the store employees are amazing especially my salesman Mike he was amazing!! I’ve had good experience over the years with Ashley since buying furniture from them over the last 15 years. All my friends and coworkers have told me all of their bad experience with Ashley mainly when it comes to the differences in their purchase and actually receiving product, everybody has told me that, the warehouse and delivery is trash. I have had good experiences until now… I Purchased, a bedroom set and a sofa and loveseat recently. The delivery was set for tomorrow. I took tomorrow off of work put a day of vacation to receive items I had not received any calls or emails besides the email two days ago where I confirmed the delivery so I called. To verify the delivery time tomorrow and I was told oh I’m sorry your delivery isn’t going to get to you for another three weeks. I went into the local Ashley store in Silverdale Washington and the best they could do was give me a partial delivery 11 days from now am livid because I took a day of vacation tomorrow. Had I known about the cancellation even yesterday I could’ve gone to work tomorrow I was told a Manager would call me and I’ve yet to hear anything. I’ve always pumped up Ashley furniture to everyone but this is just disgraceful. I ran into one of my coworkers at dinner time, and she said see I told you. I guess they aren’t the same as they used to be. I realize it is out of peoples hands, I know stuff happens i’m not asking for perfection, but what really irritates me is again I took tomorrow off of work. I used a day of vacation to receive these items, and I have heard nothing and I was the one who had to call to find out that I wasn’t going to receive anything. When I went into the store today employee looked at the records and said that someone called And left a voicemail. I showed to her there was no voicemails or calls on Wednesday on my phone She said that that happens quite frequently where warehouse worker say they do something and it doesn’t happen according to customers. I want some action taken I received a voicemail today from that lovely lady at the store saying that I’m going to get a partial shipment 11 days from now but that doesn’t help me with a lost day of vacation tomorrow

Leon has been a pleasure to work with. I appreciate his professionalism and expertise with helping me select new furniture for our home!

I am so very pleased with Ashleys furniture Silverdale. I would say I'm a frequent online shopper and this last purchase just hit it out of the ball park. Its been a while since I've been in store, I walk in and I'm immediately greeted by sales associate Keona. I'm looking for a new coffee table, I describe my needs and dislikes. She walked me around the store explaining the detailing of each, and wasn't pushing furniture that was outside of my budget. She let me come to her when I needed help and didn't over suffocate me. We had a great laugh and conversation, I feel like I left Ashley's with a friend and beautiful furniture. I will definitely be coming back!!

Leon was amazing he went above and beyond to help us great customer service

Leon was very helpful!

Our bedroom suit is as expected. Not incredibly fancy, probably not worth the money but unless you want to spend 5-6k we don’t have many choices. The salesman asked if I was military in an effort to offer a military discount. I confirmed my service however surprisingly he said he wasn’t going to ask for proof. I do think this is disrespectful and causes the store to lose money. The wrong boxspring was ordered and delivered. The delivery folks kindly returned it to the warehouse. It sat in some sort of queue for a few days before the order could be corrected. Upon calling a couple times purportedly the store doesn’t have the ability to call the warehouse…seems weird.

Friendly store service and quick delivery!

Same problem! Bed still here finished all the steps with costumers care ! Store and manager refused to deal with it , been over a month . I followed all the instructions and the “ store owner “ previous comments. But nothing happened. SO SOON !!! Am dropping this bed at Ashly furniture store parking lot . #ashley DOSE NOT CARE #GO SOMEWHERE ELS #lies

Leon was fantastic. Very helpful and knowledgeable and made sure we were getting what we wanted but with absolutely no pressure

I bought a couch set & the first month it started falling apart. Stitching came undone, springs busted, The fabric was so cheap it got holes in it just from sitting. Don't bother with getting the insurance because they don't honor it. This store is overpriced, and sells bad quality furniture. Never again will I buy from here....

Leon was awesome and was pleasant to work with, no pressure sales and knowledgeable, happy with my purchase!

Leon was amazing! We will definitely be back!

Chris knew EXACTLY what we were looking for a in a smaller sectional to fit our apartment and provided us some great feedback and what would look good with the theme we are going for. Thank you so much for the help, Chris!

I've shopped at Ashley’s for years and bought multiple pieces of furniture over the years. I’ve had no problems with any of the furniture in this time. During the process of buying my most recent table purchase and my girlfriend’s bed, Leon helped me and my girlfriend find exactly what we wanted and worked with us right until the very end to make sure we got what we wanted. He presented us every option available to us without any pressure and exceptional levels of patience and friendliness.

I've used Ashley's to purchase furniture for many years. Leon was my sales guy today though and he has been one of my favorites to work with. Very friendly and easy to relate to. He's not pushy and is there to actually find you what you want over the sale. He sat with me for hours while I debated between sofas and was so patient and helpful while I made my decision. Thank you Leon and Ashley's!

Great help, answered all questions to the best of his abilities. Amazing customer service.

Thank you Dustin for a wonderful experience at Ashley's! We love our couch and we will be back!!

Leon was very patient and calm during our experience and we ended up getting the bed we wanted in the end.

Keston, Leon and the whole team here is awesome!! Thank you so much for all of your help!

Make sure you understand the fine print. When I purchased the recliner in store, I asked the sales rep what happens if the chair just isn’t right once it’s set up in my home. He said to call back the day after delivery if it’s not working . Recliner wasn't quite right for me, so I called to ask about a return. Turns out, they don’t allow returns for undamaged goods. The store manager would not work with me or do anything to help. I told him he had a unsatisfied customer who wouldn’t shop there again, and his response was, “I understand.” I would have been better off kicking in the side of the recliner and returning it “damaged”, but that’s not my style!

Mike made the shopping and buying process very easy. No pressure or trying to upsell. It was refreshing. Prices looked reasonable, overall very satisfied

I call to get an estimated time of delivery as I'm set up to have a delivery 2/21, then to be told it won't come till 28th without notice without a phone call. I got rid of all my bedroom set to prepare for the delivery that's supposed to be in 2 days!!!

Always a great shopping experience. Found the perfect accent chair.

We were greeted when we walked through the door and allowed to take our time exploring different lift chairs. The salesman, Mike, wasn’t in our faces but stayed close enough to answer any questions we had. He was kind, funny, and allowed the experience to be a good one! We will go to Ashley again for our furniture needs.

Excellent, Mike was wonderful

Very helpful and friendly

Needed 2 lift chairs. Bought the ones "guaranteed" to be in stock at the warehouse. Needed before a specific date. Was promised the date. Get a call a few days before. It will be a month for one and 20 days late for the other. I go back to the store. Re-explain my needs. Re-explain that a person will need this lift chair by a specific date. Cancel order. Order a different more expensive model because it is "in the warehouse" and can be delivered well before the needed date. Get a text trying to set up deliver after the drop dead date. Call the warehouse....they never had the chair. It was at the manufacturer. The store has no idea when or if you can get furniture even if it is needed. The store has no "inventory". Do not recommend this place. I feel embarrassed I was taken in a 2nd time with they false delivery projections/promises.

Mike was a knowledge, helpful, and patient salesperson. So much so that we decided to wait to come back to work directly with him when he was back at work for his days off. Updated Review: I still stand by the review of salesperson Mike. However, I am thoroughly disappointed in the now-fourth rescheduled delivery of our item. The company should understand that this jeopardizes the credibility of the salesperson, eliminates the possibility that I’ll ever buy from this company again, and I’m still concerned that when the item does come whether or not it will be in good condition for delivery. (The delivery scheduler said that this is the only thing that might delay the delivery further.)

Salesperson was patient, informative, respectful and non-pressuring. We were impressed with the quality of the furniture. We will do business with them again.

Great. Don't try to order online

We have bought a lot of things for our home at this location! The employees are always kind and willing to help.

I walked around alone and found a chair I wanted. I was told I had to order it and when it would be delivered. This was by the lady boss. I came back later to find out there is a pretty steep delivery charge which she never mentioned. You post one price but that is not the price I can buy it for. Very misleading. And the store needs to get WiFi that works

The salesperson was very friendly and helpful. I found exactly what I wanted, but shopped the other furniture stores in Silverdale to compare prices etc. Ashley had by far the best price and, as I said, it was exactly what I was looking for.

Horrible customer service

The only good thing was you were on time for delivery. The Bad thing is the two guys in the truck couldn’t speak any English at all. I’m handicapped and asked them to just set it inside the door and they had no idea what I was asking. You guys should at the very least have one person that speaks English this is America! They had a really hard time driving the truck up to my house. You know if you can’t treat your customers better then you shouldn’t be in business. That is where you get the money that keeps you guys in business. I’m not going to do any more business with you guys anymore. Mike

The folks at this location were so great to work with in getting the extra cushions ordered that we needed for the couch we bought from them!

We had a great experience shopping for a recliner. Lots of good options. Shout out to Mike for all the help choosing!

Keston was so helpful

This establishment is pretty awful. I ordered a sectional online and they charged my card. I received a text on when it would arrive. So I took the day off, took the ferry to Bainbridge, and drove to Poulsbo (where my second home is) to wait for it. No one showed. Then I called Ashley and they told me they cancelled it. Seriously? So I drove to to Silverdale, WA Ashley and it was the same disorganized, shady atmosphere. The used car style salesman was pushy, rude, impatient, and sarcastic. I came in to purchase a sectional with cash and left to purchase something with LazyBoy. Stay away from this company. It's gone down hill fast.

Nice staff helpful staff prices are nice. Furniture selection is great. That's all I can really sad and delivery. It's on. The open up.

Ashley has a vast selection ,reasonable prices and a very helpful staff.

Sales person was great. Took alot of sitting looking at colors, etc. Kind of too bad though because some colors not available or some styles not available had to settle for something else to get the colors I wanted.

Mike was great, got us going with great recommendations and a good deal.

Isaac was very helpful in our selection of a new couch today. We will look him up when we buy more furniture.

Nathaniel, was very helpful not over bearing and was an expert in his knowledge of the products in the store. Would definitely recommend to friends and family members.

Kacie was very helpful, thank you.

Quick and easy buisness. The sells representative Veronika was very helpful in finding out when and if items were available for delivery. I will be doing my buisness here in the future.

Mike made buying our couch easy. We love the quality and the price. I can’t wait to get it in my house.

Found the couch we wanted- flagged salesmen who helped us. We arranged delivery and we were out the door in 20 minutes 👍🏼

Was greated when we first walked and the sales person remembered usfrom our last visit weeks ago. Very friendly and helpful. Made it easier to be satisfied with our purchase.

Hey could I get a uhhh... Ashley? (Actual review: you have to give out way too much personal info in order to even buy a simple rug or small item. Not a comfortable shopping experience)

After going to macys and Arnold’s we stopped here thank goodness… best selection and prices! Nice customer service..😊🌻

Very courteous and helpful

Very nice and helpful staff!

HORRIBLE! I had the worst experience with this Store specifically. They ordered my items in the wrong color and I waited months just to recieve it. I Received every excuses as to why they were not delivered when they were supposed to be, and the delivery was delayed numerous times. I will never shop With Ashley ‘s again and this store specifically, and I do not recommend anyone to as well. I heard horrible things about Ashley in general, but never thought that it would be this bad, so please go elsewhere if you do not want The frustration. It’s truly not worth it.

It was a great experience. The salesperson, I believe her name was Veronica. She was really pleasant to work with very knowledgeable and professional. She let us look around answered all of our questions. She wasn’t pushy at all and we liked that a lot. All in all it was a great experience and we got what we wanted. Tell Veronica thank you. People like her are hard to come by so keep her around. Thank you Michael and Debbie Williams

As return customers, we were lucky enough to have Jacie as our sale representative again. She was professional, knowledgeable on products and helpful. Thank you so very much.

Mke provided great customer service. Very helpful.

Very helpful and friendly staff. I’ve been delighted with every piece of furniture I’ve gotten at Ashley!

I would give zero stars if I could. In a nut shell, I was lied to about a $500.00 discount, a $1000.00 gift card, and most importantly, fraud was committed on my account by Andrew. He charged my account and then said my husband okayed it. My husband is not on the account to ok anything and he did not. Then the blame game began. Ashley blamed Synchrony and said they mischarged me. Synchrony did not. No one will take the items back, though they are unopened. The district manager refuses to call me as he is too busy with important decisions. This is something I was told by the Silverdale store. I've been fighting this for months. Horrendous customer service. I will never shop there again and warn as many people as possible. It would have been solved immediately if they'd apologized for the fraud and ignoring their promises, but it didn't happen. I asked to return the unopened furniture because of the fraud. Never a single apology and I have been made fun of by some associates. Terrible experience that is still happening.

We purchased furniture couch & love seat that recline. On last Sunday 10/22 2023 they delivered it on Wednesday 10/25/2023 so we had a few days to try it out. I have a bad back . Just does not work for me. Call to see if I could exchange & upgrade. They said no. So they don't Guarantee there furniture!! So we will sell on are own. Then go to a better furniture company!! I heard Arnold's is great..I don't recommend ASHLEY

Very helpful and not pushy! I enjoyed my visit and purchased several items! Thanks!!

Salesperson, Isaac, was very helpful and personable! We were between 2 different furniture sets, one would be delayed delivery by a month and the other was available in a week or so, but more expensive. Isaac helped us to get a great deal on the more expensive set, allowing us to get our furniture sooner before my parents’ visit! Thank you so much, Isaac!

Excellent

It was pretty sexy, but at the end of the day, the salesperson didn't properly put our order in correct. If my significant other didn't review our order we would have missed out on key pieces of an order.

I had an exceptional shopping experience at Ashley’s Furniture Store, thanks to Julisha. From the moment I walked in, she was attentive, knowledgeable, and genuinely committed to ensuring I found exactly what I was looking for. Her professionalism and dedication truly stood out. I wholeheartedly recommend this furniture store and especially Julisha for anyone seeking top-notch assistance and great furniture!

Very helpful and nice

Went above and beyond to meet our needs...well done..

Your store associate did an absolute wonderful job. She answered all of our questions.

We had a very positive experience with our salesman Mike. Mike wasn't pushy he was respectful, made meaningful suggestions and answered all our questions. Our experience was positive and our purchase was made with ease.

10/10 recommend, experience was bussin bussin. Great clearance deals. Kerstin is such an amazing office associate, pointed me towards the bamboo trees. Now I got 5 of them. Recommend everyone to shop here😮‍💨🤭😮

I WAS PLEASED HOW EASY YOU MADE MY SHOPPING A PLEASURE, YOU WERE WELL INFORMED OF YOUR PRODUCTS THANK,S

Dont even try to call customer service... it just sends you to multiple location. They put you through circles to even get any assistance. Plenty of other places that are significantly cheaper and Free delivery!!!! They charge 400 dollars to deliver... They ONLY pricr march stone and mortar companies. If you find it online 9/10 times they dont match. So you can go to other places and get it significantly cheaper and free delivery. Edit: Now they had to cancel my delivery because they overbooked the date. To owner. I cant reply but I've tried to deal with your customer service I'm not going to email a email that goes to them and complain. We know that goes in round file. Stop trying to have me delete my bad review.

Love Ashley Furniture! I always look for GREAT DEALS on clearance decor to freshen up my homes interior 💖

The many stools available and the help

David was my sales associate and did a great job by giving me his undivided attention and worked hard to get me the best price possible. Definitely unique in todays world. Totally satisfied of my experience in the store.

I worked with David, he was so amazing with pairing a whole look together for my living room, he was knowledgeable and kind, and took care of every detail, I can’t wait to come back to see him for my bedroom suite! I highly recommend him to anyone who loves style and a fun shopping experience to go with it!!

They are helpful.

Great service! Found our first piece of furniture for our home here! Thanks again!

Needed a specific recliner and was extremely happy with the advice and the deal I received!

Great products and great service. Easy to get new quality furniture at great prices.

Keona Batucan was terrific and very professional and nice.

isacc was extremely professional, knowledgeable and gentle in his approach to assisting me in purchasing a bed. He was not pushy, and was very kind and polite in his approach.

She was very helpful!

Shopping was quick and easy. My sales person Jacie was awesome. Highly recommended asking for her when shopping.

Easy selection of several furnishings. I was able to quickly complete my purchase with kind and professional employees

I took a nice tour of the couches and recliners and found a set that will be perfect in my family room. Nice help on finding the right couch and specs. The gentleman that helped me was so knowledgeable about the furniture. I will definitely buy from Ashley’s in the future. Thank you so much.

Edith was SO helpful! She really took the time to walk me through everything and find something that would work for me and my family. Buying furniture can be really daunting and she made it a breeze!

Professional staff, great prices. Wonderful experience.

Customer service was excellent.

The sales staff were very helpful. However, the $500 table has been consistently chipping and had to be "repainted" but it isn't staying. We love the table otherwise. It's very functional. The beyond expensive leather sectional couch is very comfortable and we are happy with it for the most part. However, it does not stay together and it has ruined my hard floors under it. I would NOT recommend a sectional if you don't have a rug under it or carpet. One of the bolts to keep it together is straight up broke and the couch slides all over the place.

Mike was great! He was very nice and informative. He wasn't pushy or overbearing and helped us find the right couch for us even after having to cancel the original order because that couch would have been way too big in our living room. Can't wait to get our new couch next week!

Service is great at the store. A lot of selection of things. I am just having a problem with the delivery of the furniture not being complete when it’s delivered and having to wait a long time for a redelivery.

Great store. Well informed and helpful staff. Thank you for great service

My fiancée and I went in to buy a couch and loveseat, found a set we really liked, and we’re told we could pick it up at the warehouse the next day. We were excited because the timing was perfect. We paid good money for that set, Ashley isn’t cheap, not in the slightest. We called the warehouse to set up the appointment to pick it up and they said it wouldn’t be ready until the next week. I called them a week later, they said the loveseat was in a truck but they wouldn’t unload it till the following week, and the couch was on backorder for two weeks. We called the next week, when they said we could pick it up, and they said it would be another 4 weeks for the loveseat, and no word on the couch. We got the loveseat six and a half weeks after they said it would be ready, and the couch is on back order for another two months. I understand there are supply chain issues, but this is absolutely no way to run a business, you cannot promise someone something and have them pay you thousands of dollars just to have them wait over 3 months for their product. Ashley has definitely lost a customer, their customer service is superficial at best, they have mid tier quality and overinflated prices. They are not a company with any integrity, and do not know how to interact with customers. And once again, I will be doing my shopping on Facebook Marketplace.

Mike was great!!

We thank you Jacie Dillingham from Silverdale, you are an excellent sales representative. We appreciate you helping us fi d what we wanted. You get 5 stars 🌟

Greeted by Mike, he informed me where the items I was looking I asked about, and if I needed anything to let him know. I was left alone to walk around, make some choices and then I was able to ask questions about the furniture I had picked out, I made my selection, paid for and delivery date set up. I had a great, no stress visit. I appreciate the way I was cared for.

Found the perfect sectional that my wife just loved

Mike was most helpful answering all our questions. Love this store.

We would like to thank Linda Laude of Ashley Store Furniture in Silverdale, WA for her prompt action that allowed us to use the chairs we ordered on our celebration party because the date set for delivery was rescheduled after our party. We truly appreciate you Linda Laude!

Saw the item I wanted online but delivery would be 2-3 weeks so I stopped in to the store to see if they had it. The representative placed my order and scheduled delivery within just a few days. Very easy process, thank you!

Edith was super helpful and cool! It was an easy and fast transaction and I will definitely shop there again! Delivery was also great and on time. Thanks!

Helpful friendly staff, and they were able to deliver on time in just a few days.

First off, the sales rep at the Silverdale store who greeted us, Jacie, was lovely. Very kind and very informative, however, she gave us the appropriate space to walk around and make our own decisions. The selections were wonderful and we were able to find our forever-furniture! We are so happy with what we selected and are looking forward to delivery this coming week! Highly recommend!

The staff were very efficient and helpful. Not quite as friendly on my second visit when I actually ordered my items, as they were on the first visit when they encouraged me to contact them. Don't know if it was because I was accompanied by a man on the first visit, whereas on the return visit I was alone...

We spent 5k on new furniture and were told it would be delivered today. Received no communication...no text, email, or phone call. I called the customer service and spent several minutes going through the automated phone system before being told that our furniture won't arrive until the end of August. That puts us sleeping on a mattress on the floor of our new home for over a month. Poor customer service. It was my first and LAST time buying furniture from this terrible business.

We went to look for Recliners, and Elizabeth was amazing. She had recently moved from NC as well. She gave us no pressure and told us to sit in as many as needed to find the one that fits right with us. She understood our use of the recliners and wanted us to find one that had a long life and fit our lifestyle. We then looked at chairs for our countertop, and she made a recommendation for ones that were some of the least expensive but most comfortable. She wasn't looking for an expensive sale, she was looking for a repeat customer that had a great experience. Elizabeth didn't just focus on the sale of furniture, but got to know us, our lifestyle, work, hobbies, etc. She got another associate to recommend some hikes and waterfalls as well. A+ Customer Service!

At Ashley furniture salesman Isaac sold us a couch and we are are looking to replace a bed in the guest room. As I take a lot more time the average person. His patience and caring way helped me make my final decision. If you need to buy anything at Ashley furniture I give Isaac a A plus so ask for him. I

showed up to find it closed with no warning. trip wasted with my freetime. ill buy elsewhere.

I recently bought a couch here and it was a great experience! I worked with Gabe who was so wonderful! Gabe listened to what we were looking for and helped us find the perfect couch! Gabe was also very friendly and knowledgeable!

Salesperson flat out lied to me. I placed a $10k order with delivery to my home. Delivery cost $600. I asked if they would move my old furniture to another spot in the house, and he said it was included in the price. Delivery people showed up, and said they weren't allowed to move old furniture, and the store confirmed. No place to put the new furniture, so I cancelled the whole thing.

PUBLIC NOTICE! Worning! You as the consumer should know that if you buy the extended warranty from Ashley furniture, the company that underwrites that warranty will void your warranty if you do not notify them within 30 days of discovering the problem what's the furniture. Please don't take my word for it ask your salesperson, and if they do not know the answer ask the manager, and if they don't know the answer call the company directly that underwrites the insurance. You have been warned.

I appreciate being met at the door by a sales person, knowing they are going to assist me.

Great selection and very friendly staff. Edith was wonderful and helped us track down the nightstands we were looking for and get everything arranged for a prompt delivery. Very pleased with our experience at Ashley's.

wish i can not rate a star. horrible customer service, lack of communication, unsatisfactory, no accommodations for their customers, not holding accountable for their false actions and no empathy. been waiting for a dresser mirror for a month. when my bed set was delivered, the dresser mirror was cracked. it was then reordered for a replacement. since the incident, they have been playing this back and forth game with me. continuously canceling and rescheduling my delivery date without contacting me ahead of time. i have to find out my delivery has been canceled by contacting them myself. which you are supposed to contact your customers of anything regarding their order. not just have them wondering, waiting or wasting their day. as i was saying, whenever i do call customer service, they give me delivery date options and after i confirm what day works for me, either they don’t save the information, their system or software is not reliable or the delivery people are the ones canceling my order. but it’s pretty funny to me i always get emails and automated texts confirming the delivery dates i chose just for it to be canceled without me being notified first. i was informed today that they only deliver to military bases on a specific day. mind you i just started a new job recently and have been requesting days off from work to be able to be home for my delivery. my time is literally being wasted. i then call the store and request for an accommodation; refund on half of my purchase or store credit towards a future purchase. can’t get neither because “my mirror is only $90”. this proves how much they don’t care about their customers feelings. all they care about is making sales but they will not be making any if this how they treat their customers. screw this company and the manager! can’t even at least remove $5-20 off for my mirror. or provide a store credit for a future purchase of my choice. or at least have it delivered to the store so i can pick it up when it’s convenient for me. DO NOT recommend.

Great experience with Keona!

Great location and great service. Friendly and helpful staff. Easy ordering process and delivery.

Salesperson was very courteous and knowledgeable while explaining all the details about chair I bought.

I had a bathroom emergency and your wonderful sales rep Gabe allowed me to use the bathroom with no hassle or judgement! He was so kind. I’m poor right now, but I was curious about the costs for various things and he answered my questions with interest and delight as if I didn’t look like a total scrub walking into the store. If I could afford to buy furniture without dogs or kids in the home, Ashley’s is the first place I’d go, and I’d make sure to buy it from Gabe, so see ya in 15 years lmao

My husband and I went into this Ashley store just to shop around for some nightstands. To our delight we had the absolute pleasure in meeting Gabe the sales guy of the year. Gabe was an absolute pleasure to talk to and made sure to help us every step of the way! If we had any questions he was more than happy to help. Not to mention such a funny and laidback person. He was not your typical sales person but felt like an old friend for my husband and I! 10/10 would recommend Gabe to anyone who goes in to Ashley. I’m not sure about the Marsha sales rep. But no one compares to Gabe! :)

I just moved across the water from Seattle. I got rid of all my old furniture and wanted to start fresh, so I stopped by the Ashley furniture in Silverdale. Jacie was engaging the minute I walked in, but not overly aggressive. I wanted something similar to a set on the floor. Jacie searches through her online inventory to find me an exact match. I was so excited, I upgraded my purchase. We had a lovely conversation while I was paying and I felt welcomed by her. This felt especially good as I know very few people out here. Keep Jacie around, she is an asset to your store, the community and your company.

Great no pressure experience! We found bar stools for a reasonable price. Bought on Monday and will be delivered on Wednesday. Couldn’t ask for better service

Keona was not only a wonderful, low pressure sales person but also a absolute joyful person to spend a couple hours with. She made a dreadful furnature shopping chore into a memorable social event. Thank you Keona. Jon Dufresne

Great service and selection

Nice clean store with friendly knowledge ppl.

They gave us space to look but were close enough to answer any questions we had. The selection we were looking for (love seat with twin power recliners) was more than we expected. We found exactly what my wife wanted and the color we wanted. We purchased the extra warranty and it was that expensive for the piece of mind! Mike was our salesperson and he was great.

The sale staff was very knowledgeable of the product line, very good service

Mike was friendly, knowledgable and helpful. We will shop here again in the future.

For the first time in my life, I bought a brand new couch from this store. 1 year later, the seams are splitting everywhere. I would rather have spent less money at IKEA and probably would have last longer. Poor craftsmanship and made with cheap materials.

Great customer service

On the hunt for a new recliner for my Soul Sister. I went window shopping there and pictures are of the things I liked for myself.

Ashley’s had a wide selection. And they left us alone until it was time for us to call a sales person over. And when we got down to business, they were there to answer all are questions. We went out of Ashley’s with a new living room, dinning room, and other items. Good job.

Danielle the Manager was fantastic. Helped me pick up a set of chairs. Danielle answered all of my questions. The protection is also worth it! Only grip is the selection of office desks. They are all below 60" long. I need a bigger desk for my office and was really hoping to find something here. Still 5* as that's not Danielle's fault. Website doesn't have the best selection of office desks either. Thank you Danielle!

Went in yesterday and contemplated my purchase. Went in today and made my purchase. Sales was quick and to the point. Entire visit was maybe 10 minutes. Staff are real go getters!

Bought a couch from these guys and I have been waiting ten days for it to show up I would suggest going to ikea before buying anything from this store they will jack you around waste your time and lie to your face that it will be there by the day they said it would be..........I drove 200 miles from Spokane back to kingston just to have them yell me the delivery was re scedualed and I can't even drive to pick it up it has to be delivered. I WILL NEVER BUY ANYTHING FROM THESE GUYS AGAIN.

Was really looking forward to buying a couch today. We got inside the store where we were greeted at the door by Camron at first the guy was nice but then he wouldn't leave us alone when we said we were just browsing. We walk to a table where he proceeded to tell us that we would need this with a couch. I understand he was just trying to do his job. but he wouldn't leave us alone at all . when we even walked to the other side of the store. He was always about 5 ft away and anything we seen he was trying to get us to buy. Was in the store for about 45 min and it got to the point where we felt highly unconfutable. We left the moment he turned around, but in the end he did help us out because we went to Eclectic Home Furnishings and found the most beautiful couch ever

Very professional and helpful

If you are looking for furniture in Kitsap County, go to Ashley Furniture in Silverdale and ask for David!!! He is very knowledgeable and will get you exactly what you are looking for in your price range!!! Thank you David for always making it an easy process!!!

They think they have the right to drop off large pieces of furniture by your front door without notifying you. I had a piece of furniture sit there in the elements for several weeks before a friend of mine noticed it when he stopped by. When I finally found out it was there and that it sat outside in the sun, wind, & rain for weeks, I called and asked them to pick it up and refund me. Knowing that I bought an entire house of furniture from them, and that they delivered all of it when scheduled (except the large piece they had delivered separately which sat on my porch without notification), made me think it should not be an issue to return the 1 piece. They surprised me when they said they won’t take it back because it had been in my possession for over a month. The truth is that I saw it for the first time just a couple days ago, and I never signed for it. I would not recommend buying anything from this company.

David Prychodzko is the best customer service person EVER. He knows the product and how to get the best deals!!!

David Prychodzko is amazing!!! He is knowledgeable of the product and know how to get the best deals

Happy with the ease buying. It was a closeout. Large seat. Would have been happier if they could deliver it, even with a fee.

Very friendly and helpful!

Our salesperson, David, was outstanding! He worked behind the scenes to get our add on furniture to come with the original delivery date. With that said, I gave Ashley a two star review because there were several missteps with the delivery of our furniture and communication. One delivery company was so rude, and informed us they “didn’t work for Ashley” and had to go. They left while we had Ashley on the phone to confirm that they were suppose to assemble furniture. After two failed attempts at assembling that furniture, we did it ourselves. The furniture we received was as expected. It was disappointing that the execution on delivery and set up didn’t match our in person sales experience.

Helpful staff. They didn’t hover and weren’t pushy, but were available as soon as we were ready to make a purchase.

Store had great selection of specific furniture we were looking for. Sales rep David was helpful and gave us additional ideas as we had to stick to a budget.

I am recently widowed and needed to change my furniture but I’ve been married for a long time and am very indecisive. David was absolutely amazing! He understood was intuitive, did a fantastic job of helping ME figure out what I wanted. I really can’t thank him enough!!!! So happy. I was really worried this would be difficult. I think you have a special employee there.

Great selection and great service.

Fiona at Ashley in Silverdale Washington was very helpful and resourceful for all the questions we had specifically on the delivery options and directions to the Ashley wear house. Thank you.

I was welcomed to the store and asked what I was looking for. Once I told her what I wanted, she lead me to the items, then left to let me decide. I really appreciated the fact she didn't hover while I made my decision.

Edith (our sales rep) was amazing! She was extremely knowledgeable about all products we were interested in and went above and beyond our expectations for our purchases. Edith was able to get our order shipment staggered to accommodate our needs and time frame.

I've always got very good service there. Keona was the sales rep that helped me choose the right item I needed. Very nice and professional!

Very Good customer service

Everything is gray or beige. If you want your place to look like everything else, this is the store for you.

Though the prices are slightly expensive, the customer service with Mark was great! Very friendly and answered all of our questions happily and was just a pleasant experience overall!

The sales person was very helpful. I was looking for something specific and they found just the right thing. Sales people were friendly, personable, and took the time to understand me and my needs.

David was awesome. He greeted me immediately upon my entrance to store and when I explained I needed masked space initially as I served as a chemo (therapy) buddy he generously offered to let me contact him when I was ready. I looked around and found sofas with a lot of features I wanted but none with all of them. One by one David came closer and closer till we got jack pot He was professional personable well knowledges about his products Made the purchase very enjoyable

Friendly service very helpful without being pushy or hovering. Very happy with how fast everything went through

Was a great experience. Sales person was very easy to work with. Got some beautiful furniture.

Our salesman David Prychodzko was awesome. He showed us exactly what we asked for, helped us with options, even helped us determine an estimate before we decided to do it. Very friendly! Will definately return! Ask for David!!!

Jacie greeted us as soon as we entered the store and patiently waited for us as we slowly walked around the store. She constantly checked on us and didn’t make us feel rushed in our decision. She was very polite and answered all of our questions. She even looked back at the previous purchases we had to help us figure out the dimensions of our old couches so we wouldn’t have to leave the store to come back.

Jacie and Keston were amazing and very accommodating to what we needed and the baggage we carried with us (10 year old and a 1.5 year old)! We had to come almost an hour before closing time but they didn’t bat an eye at the clock when it struck 9:00pm or even when it hit 9:30pm!!!We got everything we needed thanks to their their knowledge of products as well as the options for close alternatives! To say they were incredibly nice or amazingly wonderful would all be understatements. It felt as though we were talking to family and/or friends while shopping for furniture, not a persistent incentive stalking salesman. At one point our 1.5 year old started to get fussy and antsy which led to my husband and I running around like chickens with our heads cut off. Linda who worked behind the customer service desk came out and gave our beautifully rambunctious little girl a toy to play with. All and all I have to say I’m so excited for my beautiful BEIGE comfy couch to show up at my door🥰😜 and I am super thankful for the wonderful experience we had today!

If you’re looking for a friendly, low pressure shopping experience, I highly recommend working with Edith. She understood the aesthetic I was going for, took my comfort into full consideration, and made shopping for my living room a breeze. She even remembered the accent chair that I immediately fell in love with, and offered to bring it over by the couch I picked out so I could see it all together. Just the offer alone was above and beyond what I expected when I walked in, and I really appreciated it. I absolutely loved her and will absolutely be going back when it’s time to upgrade my dining room. I can’t wait to get my new furniture! The only feedback I have is for the company. I think financing over $2000 should qualify for more then 12 months. Offering longer terms probably would’ve incentivized me to upgrade more at once, but oh well. I’ll still be returning, just not at all for the financing option.

Stephanie was amazing! Greeted at the front door, very Knowledgeable... non-pushy... store has amazing prices, beautiful furniture, will definitely be back again!!! We highly recommend this place

We bought a living room set there, couch, 2 end tables, and a coffee table. One of the end tables was never delivered and after 6 months of trying - we were informed that it was discontinued. . . . even though it was still on the sales floor.My better half decided to surprise me with a new dining room table and chairs. They delivered them and we paid to have it set up, but there was no screws or bolts to put it together. We have been informed that we have to wait 6 to 9 months to get them! They are also refusing to take the table back. I asked for the number to the corporate office, because this is no way to do business. The number I was given by the office manager sent me straight back to the store - she was the one to answer.Bottom Line - do not shop here. Thanks for reading this,David

Awful quality. We ordered an entire living room set and the sofa cushions are coming undone at the seams. They have sent out technician who hand sewn to fix them. They are unraveling again and Ashley refuses to help rectify this problem. Save your money and don't shop here

Helpful staff, beautiful store, but did not floor display my preferred brand.

Everyone told me not to buy here because their customer service is the worst in the world! But, It was the only place I could buy two specific piece I wanted to make my life easier because I was going to have surgery.Well, all my friends were right. I am kicking myself of course. I ordered two pieces that took me about 4 hours of searching on. That was supposed to be in stock and could be delivered before my surgery which would be in 3 wks. My wonderful sales person (David) worked very hard as we went through the whole store looking for pieces that would work for me and would be delivered on time.I schedule my day off for delivery date. They were good about notifying me about delivery and time. Delivery comes and they only have 1 of my 2 pieces, ask them where the other is... they don't know they are just delivery people. I call Ashley's which in itself is a hassle as you have to go through customer service for all of Ashley's. No one speaks proper English, she was Hispanic with a heavy accent. (sorry if that offends but I could not understand 1 word from the first person I talked too, had to call again to get someone I could understand). You have to answer all kinds of questions about why you want to talk to that Ashley's store. What the hell? Why can not just call the store I want to and talk to someone, without going through 40 questions?Anyway, I talk to another sales person finally (Andrew) because my sales person was off today. Andrew is very nice and tries to help me but says what he found out is my 2nd piece is now delayed a month because they over booked the truck and the only other piece they have in warehouse is scratched. (well glad they didn't send me that one.) But how the heck do you over book a truck? You don't know how much your trucks can carry? And I bought something that you said you had in warehouse and you didn't know that one was scratched before you sold it to me?Why didn't I listen to my friends? They said I would have nothing but headaches! Someone get me some Advil please!

Purchased a dining table from here. Less than 6 months later, the finish started wearing off. Ashley refuses to honor their warranty. I'd buy anywhere else!

As a Ashley customer, I will not purchase nor recommend their services to any other person who may be need of procuring furniture. The bed frame was finally delivered after 10 months. We asked the delivery to come after 3 PM, 3 different occasions. The delivery came at 1:20 (at least they called ahead of time- even though that was not the desired time agreed upon by both delivery service and the customer) and that was after being 1/2 an hour late. As far as customer communications - We had to physically go in to check the status of our order over the duration of the past 10 months (we went in about 4 times with receipt in hand). Only once, have we received a call about our order status- and that was a result of my own efforts because I previously contacted them to tell them that they need better communication with their customers- instead of having their customers physically reach out to them on numerous occasions to determine order status. Luckily, they reached out to us telling us our order was ready. On one occasion, while I was in their store, asking for them to send me an order update in the future, there was another customer expressing the exact same concern. It is not the product that warrants a one star review, nor is it the long lead time. I understand inventory and the supply chain are a concern for a lot of companies in the industry. That's not what warrants a review. It is simply for the lack of transparency and accessibility for your customers. Is it really that hard to call up your customer on a once a month basis to describe the order status? After you had failed to deliver months past the quoted date, which mind you was THREE WEEKS after purchase? *new appended review* Lo and behold we deconstructed our bed frame to move and were disappointed in what we found. They used a torque bit for installation which stripped most of the bolts, in addition to not having 6 bolts (missing entirely from the frame). We went into the silverdale location where we had bought the frame. They wrote down that we needed them to order new bolts after they denied refunding our delivery fee of 200 dollars for complete garbage of installation. Hopeful, we waited to hear back from them. No response. Three weeks later I called the office and they said they had our note but it was never processed and that this issue was out of their control. They gave me a corporate number to call- which I have given up on after such horrific service. Now we are left with a bed frame and stripped/missing bolts that Ashley will not compensate us for. Mind you, bolts are inexpensive but it just shows how devalued the customer is and a great lack of accountability on their part to fulfill basic customer needs. *new appended review* We went to the Ashley furniture in Bozeman, MT and described to them our situation. They gladly ordered the bolts on the house to redeem such a horrible experience. They were kind and considerate- something entirely lacking of the Silverdale staff. I guess not all Ashley furniture stores are bad- but will never recommend this location to anyone.

Great customer service , always patient and helpful. One bad thing is the check out process takes way to long . Have been 3 times takes 15 minutes to check out without any other customers.

Stephanie was great. She was easy to talk to, she was a great listener, and she helped us find exactly what we were looking for. She was very knowledgable and she explained everything we needed to know in detail. Thanks for the great shopping experience Stephanie.

David the sales clerk in Silverdale is absolutely wonderful! We needed a new sleeper sofa and he went above and beyond to find us what we were looking for and for the best price. He gave us exemplary customer service and we love our new sleeper sofa.

Mike, our sales guy was amazing…. He left us alone to shop… which is rare. Lol then he was right on top of any question we may have had…. Kinda outa nowhere… but perfect!!! He even chatted about OG navy stuff with me while we were checking out!! Ashley is rad, Mike is rad…. Great experience

The gentlemen that worked there made the experience fun and he was really nice ! We found what we wanted in a matter of minutes and where in and out . Great place to go !!

The quality of furniture is nothing like it used to be. Today's furniture is overpriced pieces of laminated pressed wood.

1) I made a $4500 purchase 4 Dec, I was told if I wanted to add a kitchen set to the order that I would not be charged an additional shipping fee. Guess what happened when I ordered the additional $2100 kitchen set? I had the pay the shipping fee. You can waive a $300 surcharge when people spend over $6000, that’s bs. 2) I purchased a mattress as is. I asked then to wrap the mattress in plastic I was told that was not going to happen because it is “as is” that is totally unacceptable. You still have an obligation to your customers to assist them in protecting the goods they are purchasing. If you don’t carry plastic in the back of the store to do that then you need to start.

Great layout here. Stephanie was nice and really helped us with our mattress purchase.

Keona did a fantastic job helping us pick the right sectional sofa for our house!

Good place to find for something that we might need for our home.

Dennis is the guy I talk to. Great service and good deal.

My husband and I had a wonderful experience purchasing furniture from here. Jacie was our associate. She made the experience very pleasant. She was courteous, respectful, knowledgeable, and efficient. She worked very hard to meet our furniture needs by showing us all the options and what fit our budget. She let us browse without feeling pressured yet she was available to answer questions. We felt we purchased exactly what we were looking for at a reasonable price. We would 100% shop here again!

Stephanie was exceptional in showing me all the options and answering my questions. Amazing experience and am looking forward to my new furniture!

Your employees were terrific. They helped us identify what we wanted and we’re extremely professional. They even helped us load it in our car afterwards. Thank you for having such terrific employees.

Online said the store in Silverdale WA is open, but outgoing message said they're closed. And that went on for several weeks. Finally talked to a manager who explained that Corporate has CONTROL over their outgoing messages nationwide and has been told numerous times for weeks to change it to their new hours. Aside from that, the store hardly ever answer their phones, so it took countless calls to ask questions about a couch seen online. We almost bought it from another online company - and MUCH less expensive too! But we wanted that couch badly enough to put up with all the nonsense, and realize that buying from a brick and mortar store has benefits that online stores only do NOT offer. Those significantly lower prices will eventually mushroom out of proportion, and getting anything solved is far too aggravating. The trick at the store number is to chose prompt #2 to want to BUY something, even if calling about an order, or the call goes to a NATIONWIDE CORPORATE call center. But every time we had to talk to them, their phone system was very garbled and echoing so we didn't understand half of what anyone said. Worst time was when they left a message to call back and confirm delivery. Literally had no idea if they understood what WE said and feared they won't show up!!! Bottom line - we are NOT impressed with Ashley's phone system and related policies, causing their stores and potential customers (NOT GUESTS - what is that nonsense all about calling paying customers GUESTS???!!!) to lose business. On a positive note, our sales person Mike Martin was very helpful and knowledgable.

Jacie helped my wife and I out with getting a new living room set and she made sure we were taken care of. She worked diligently and presented herself professionally while building a great repoire. She was able to get us a huge discount and never once pushed us into making a decision. Amazing service and I highly recommend Ashley's for top quality products and service for a reasonable price!!

Great customer service from Dennis Keich! We got a great deal! I'll be returning to purchase my kitchen & living room furniture as well!

My husband and I went in the Silverdale, Washington store on 10/13/22 and asked the guy sitting at the front desk as soon as you walk in the store, if they had a baby section. Literally the first words out of his mouth were "It irritates the hell out of me when I am asked that. We have been advertising for 2 years that we do not have one and people need to stop asking." That was my first time shopping with Ashley and definitely my last. He literally could/ should of said, Sorry that is something we only offer online not in our store, is there something else I can help you with. We instantly walked out of the store and now will buy somewhere else.

I am done with this Ashley furniture, my in-laws came to visit and stayed with us for 2 weeks and they notice my recliner was not work properly and felt bad for me. So they wanted to surprise me with a new updated recliner. We waited for a week for it to come in. We got the phone call and confirm with us that it will be delivered in a week. I was excited and hope they could follow through. Hoping to see if they got there sh!T together and got better with there warehouse items, orders and delivery. IT GOT WORST not better. They called back say it supposed to be in the warehouse and ready for delivery but it didn't even reach the warehouse yet. They rescheduled it for another week. I told my family to cancel it , they failed once again. My wife said let just see how it goes and that she will be checking in with them everyday. 3 day in a roll they confirm and promise that it in the warehouse and being ready to be delivered. On the 4th day they said it didn't come in and need to reschedule the delivery. She canceled the order and ask for the refund the lady on the phone that she be talking to for 3 weeks since we bought the recliner now saying that they can't cancel the order and wait til the end of the week. How the hell you can't cancel a order when we never even got the item delivered and not even at the warehouse to get delivered. My advise to everyone in kitsap area. Don't go to them. Find a local own business furniture store or one that have item in stock like Costco.

David was great. Delivery took a year and only because my husband came up with the solution. Delivery kept giving our furniture away to other people because it "wasn't all together" when the delivery date came. So my husband said to them, just separate the orders and delivery when the piece arrives... one year later we have the furniture. My husband took time off work because they "promised" it was the date to get it. We even drove to the warehouse a few times to get the furniture, but it wasn't available. They never had an answer for us which was the most frustrating. David was great when we were in the Silverdale store, cooperative, helpful, creative, honest, but delivery was the main problem...so frustrating that we had to wait an entire year for our furniture to arrive in our home!

Horrible customer service experience. Ordered in store and sales rep Jacie stated she could price match their online price for a set of table and 8 chairs. She did price match but only 4 chairs arrived, and the store and warehouse are both adamant that it was the only thing we ordered which is simply not true. My receipt states 4 boxes of 2 chairs each but the warehouse and store say that isn't true even when I have the invoice in my hand. They also charged us the protection plan price even though repeatedly we stated we did not want it. She lied and cost us the same amount of money for four chairs as online charges for 8. Their customer service solution is for me to spend more money and order 4 more chairs, that I already ordered. Will never buy from Ashley again because they are dishonest and deceptive. Edited to add that I cancelled the other part of my order and was told on multiple occasions that the refund would show in 7 days. It has been 2 months with no refund for $715. I filed a dispute with my card company instead.

We purchased a Leather Recliner Couch & Recliner Chair which delivered on May 5th. The salesperson told us it was leather, we have since discovered it was "bonded". As she was in her first month there, we assume she was not well educated on the products. Within @6 weeks, the "leather" started sagging and piling. There were also several threads coming apart in the seams. I contacted the Salesperson on June 29th, explained the concerns and submitted pictures. She started a Claim advising that they would send an Inspector to our Home. She stated that she personally was so sorry this happened and she agreed it was unreasonable. We waited a month for the Inspector who inspected our furniture on July 29th. We were fairly confident this issue would be taken care of, we had purchased their 5 year additional extended Warranty. He was very nice and had been in the furniture Business for 40+ years, extremely knowledgeable in construction, etc. He advised us that unfortunately, Ashley doesn't normally do any returns and they consider this "normal wear and tear ", unbelievable!! He stated if they were to replace it, we'd have exactly the same issues due to the "leather " they use and the way the furniture is constructed. We were initially willing to exchange these pieces for Dura-Pella, which our Salesperson guaranteed they would not have the same issues. We were in constant contact with the Salesperson via text (saved them all) keeping her informed of status. She advised we contact the Manager, Rodney. To our pleasant surprise, Rodney called on August 8th, said not to worry and that he was going to take care of our situation. He said he was going to contact the Regional Manager the next day and send pictures that we had submitted. He said to expect a call from him within a few days. After a week of no call, I again contacted the Salesperson on August 10th, who advised that the Regional Manager was in Meetings in Wisconsin, Rodney told her they'd discuss our situation when he returned over the weekend. Once again, we did not hear from Rodney. I called the Store and left a message for him to call me and asked the Receptionist to let him know I'd been waiting to hear back from him for weeks. This was on 8/20, he did not return the call. At this point, we will not accept an exchange, we will accept a full credit to our CC Account. We feel like this was very deceptive, misleading, misrepresentation of the products (not leather!!). The furniture in the Showroom looks NOTHING like the furniture we received. Attached are Showroom pictures as well as our furniture less than 60' days old!! There is no Customer Service and lack of response from the Store Manager shows a total lack of taking care of Customers or caring for needs. Do what you say you're going to do when you say you're going to do it!!! We will never shop at Ashley Furniture again and will tell everyone we know to beware!! Shame on Ashley Furniture in Silverdale, WA. On to our next steps, we are not going to sit still and accept this situation.

3 months and counting, I still don't have what I ordered from this store. I went back to the store after 2 months to check what happened to the order, the guy at the service desk said he'd call back. The guy called back when I was busy and didn't even leave a voicemail and that was the last time they called. I think they don't care if they deliver the product or not... Buy online instead since they're 2 different entities and online store orders arrive within a couple weeks or a month depending on your item.

They sing a different tune when your there to buy an entire sectional or bedroom set. But they seemed extremely put out with my request for additional single pieces (they didn’t have a problem selling me before) super unaccommodating- over all yucky vibe.

Terrible and stressful experience, terrible customer service, no one to speak with and when I finally got a call back after 4th attempt there going lady hung up on me while I was still talking to her and she said"ok I'm going to stop taking now, goodbye" and hung up.

We have been a long time Ashely customer, our house could be used as a showroom we have so much, but after this last experience I think we will look elsewhere. We walked in and was met by a sales person, we told her we were looking for a smaller round dinning room table. She took us over to some tables that were rectangler. When my wife said no, we need round, she said this is all we have and walked off. We walked around the store for a while and found a few that would work and found David. David is awesome, he helped us after finishing up with the previous customer and help us find a table that matched the colors we wanted and size. Delivery was set for yesterday. I stayed home to receive it and even trimmed a few branches overhanging the road so the delivery truck would not have a problem. The delivery was suppose to be between 11 and 3. Around noon I got an automated call saying they were 27 minutes away. 30 minutes pass, 1 hour pass, at 1.5 hours no one showed. I called the number that had called me and was connected to someone in deliveries. She put me on hold for a bit and came back and said the table had not been loaded that day and will not be delivered and that the next delivery date would me sometime next week. After explaining how my day was wasted and that I expect Ashely to step up and right a wrong they said this is all they can do. So I cancelled the order and we went and purchased a table in Sumner that was cheaper, solid wood and let us take it home and not require to be delivered.

David P made this the easiest and most enjoyable furniture shopping experience ever. He asked questions, listened and was able to help us find pieces that fit our style and comfort needs. He helped us choose items that will pull in and compliment our existing accent and artwork. Hopefully we won’t need furniture again anytime soon, if we do we will definitely go bask to Ashley and work with David P.

I had very good service and my service Ladies name was Nyla at the Ashley Store in Silverdale, Wa. On 7/14/22.

Absolutely do not recommend this place!!! waited months for my bed frame that never came in. Customer service is a joke good luck getting ahold of someone took me 2 weeks just to cancel and now I have to wait 10 days to be refunded. My family has been sleeping on a mattress on the floor for a month because we got the call that our beds would arrive and that their truck was heading our way so we gave away our old frames well they were a no show. Purchased in May and now it’s July 😡😡😡

Mike was great, he let us browse the floor and was there for us when we had questions and were ready to order. Great guy, easy transaction, and we found the sofa we were looking for. This was also the third store we went in and it had the best selection in the area. Very nice!

Super nice staff, really helpful 🫶🏻

To pricey for me beautiful furniture

Ordered furniture in January. Still haven’t received it. Edit: I cancelled my order and drove half an hour away from the store before they called me to tell me that they need a written statement from my bank to credit the 3.5k back on to my account simply because I have a new debit card for the same account. With the price of gas and the hours of time wasted on hold with this company, I beg you, do not ever buy furniture from Ashly Home. They are shady as hell.

Great furniture, but DO NOT BE FOOLED INTO PAYING FOR THE EXTENDED WARRANTY "REPLACEMENT" PLAN. The company they've partnered with will make you jump through a million hurdles to get anything fixed or repaired to the point where you're so exhausted from trying that you just stop caring. I have two sofas rear have stains on them, a dresser with a scratch and tables with a scratch. All under the warranty option that Ashley sold me. So far, after countless phone calls, unanswered emails, etc. nothing has been done to remedy it. NEVER BUT THE WARRANTY. it's a waste of your money and just gives Ashley free money.

Not giving any stars to this company! How is their online purchasing and in store purchasing have nothing to do with each other??!! I made an online purchase after seeing it in store in DECEMBER 2021. My family was in a middle of a big move and decided it would be easier to make the transaction online since we had already seen the bed in person. Sounds simple right?! WRONG! We're sitting in MAY 2022 AND STILL NO BED!! WTF!!First, when making the purchase online, the money transaction, instead of deducting the money from my card, it's a PENDING transaction for weeks and then put back into my account and then pulled back out and then back in again...this seesaw transaction is going to happen until they actually deliver! An inconvenience and really a bad way to handle a big money transaction.Second, because online and in-store are treated separately, walking into a store to get actual help with my online order is NON-Existent! Third, their inconsistent ETA on delivery is unacceptable! I work in Supply Chain and their processes and standards IS A BIG FAIL! We have a whole house to furnish and I don't plan on going back to Ashley's. It's taken so far 5 months to get 1 bed frame...

Pricey but wonderful selections. You get what you pay for. 👍

Had a great experience dealing with Mike Martin!

Graydon had so much patience working with my mom. He was knowledgeable and personable. Would highly recommend him and this store to family and friends. The prices were good and the selection was excellent.

We purchased a living room set at the beginning of January for around $5,000 paid cash and was told 6-8 weeks.. after 7 weeks I inquired about a delivery date because we were coming up on the 8th week.. I was then told it would be May before I got my couch! Obviously I was mad so the refunded my delivery charge and moved my date up to April 7th (today). Yesterday they called me to tell me to make sure the delivery area was clear from any old furniture. Because the delivery was ready for the following day. So I gave my couch away and got it ready for the new one. This morning I get an email saying now they won’t have my couch until June! How is that possible when you had my couch yesterday?!?! The absolute worst company to buy anything from!!! They talked me out of getting my refund when I went in the first time. I should have just gotten my refund then. Now it’s almost 4 months later and they have me stuck between waiting longer for their couch or waiting a month for them to cut me a check for the refund. They basically held my money for 5 months for nothing

My wife and I purchased a set of couches from the silverdale store. We chose not to pay from the white glove delivery and instead selected the doorstep delivery. Upon delivery the crew proceeded to leave the unopened boxes about 20 feet from our front door, and 10 feet from our 10-deep covered porch. It was starting to rain, on my head, their head, as well as the boxes. They refused to take them further toward the house. Horrible and disrespectful service from Ashley Furniture. Never will I buy there again

Very helpful sales person - not pushy and gave us plenty of time to decide.

I made a purchase in 3/19/22 in the Silverdale location. Then I realized, I should have gotten 1 more. I called and then went into the store. Andrew was so helpful and adding another 1 to my order. He was calm, friendly and very helpful. Thanks Andrew, I will be a repeat customer. Terri

The staff were very pleasant. Our saleswoman was amazing!

I just purchased bunk beds and my experience was great. I got a good deal on clearance and the salesman was super nice and personable.

Nice place by all means. For those that can afford it.. Had a nice time sitting in those lovely chairs.And my friend bought one of those nice chairs. Service was great.

I have been waiting for my bed foundation to be delivered for over a month and they keep rescheduling over and over I wasn't supposed to be charged until everything was delivered but have been charged anyway. I have been trying to call they customer service desk and was put on hold for over an hour before giving up I want to speak to a manager for some sort of compensation because this is unacceptable.

Cheap products

Our sales man Rick did not try to pressure us into any purchase, he gave us lots of time to wander the store.

We bought a dining table and chairs, a couch, and dishes. We were told table and dishes in stock would be at the house in a week. Delivery day came and went no word from Ashley. We call them and are given another delivery data that day comes and goes no word. We call and are given another date that date comes and goes no word. We stop in the store in silverdale and we’re given the worst customer service. Security guy is a incompetent idiot and so is the blond with glasses both rude and unhelpful. Bottoms line we found our furniture at other stores and will receive what we ordered. Quote from Customer service at Ashley “refund their money and I hope they never come back” nice you all should go to a place where they value their customers. Side note: we have purchased three bedrooms sets, family room sofa and recliner, actually thousands of dollars of furniture and the security guy and customer service said hope you never come back. I would think long and hard to buy their furniture Worst furniture store ever

Excellent customer service. Thank you to the employees here for making my move to Silverdale smooth and convenient!

I was only customer in the store. Three sales people standing behind counter talking, never stopped to ask if I needed help. After looking for 10 minutes I left. From what I saw, prices were a lot higher for same brands. Bought elsewhere.

We had made a purchase from Ashley's before and need to pull outlet order history for reordering a couple of items. We ended up interacting with Mike Martin who not only retrieved the information quickly but had actually remembered us from previous visits. Mike helped us not only find the items that we were looking for but also gave us a pretty good deal on another item that caught our interest. My wife even commented to Mike that she hopes he sticks around for awhile as he is her favorite associate in the store. We are looking forward to our next purchase from Ashley's.

David is our go-to guy at Ashley! He is always very helpful, knowledgeable, and personable!

I purchased a leather couch and loveseat with the protection plan. Owning them less than 3 year and the couch has begun to crack and peel. The Ashley furniture sales man lied to me and my husband as we were told that if either starts to crack or peel it would be covered.

Ok, I'd like to drop the one star and make it 0.Yesterday we stopped by, hoping that SOMEONE would be able to make things better and give us some hope. Our salesman WAS in the store, but he was with someone -- probably selling them something that's out of stock, too.The greeter at the door KNEW we were unhappy and he KNEW we wanted to chat with Greydon. NOONE, as far as I know, told him we were there, and even while we were sitting waiting, he walked by us twice, didn't look at us, no eye contact, nuthin. Guess he'd "made the sale" and was no longer our best friend.When we finally walked up to the counter, we had decided we'd just cancel the order. The gal at the counter said, "Ok, do you have your paperwork and the original credit card you paid with?" We did...but that was it...not a "gee, I'm sorry," or "can we do anything to make things better?" It's like fine...customer wants to cancel, we'll just do the paperwork and get them out here.At the same time they are PREACHING excellent customer service, the customer only seems to be important before/during the sale. Most disappointing, and I'm only sorry that I can't do more to let others know what sort of rabbit hole they may be getting themselves into.I certainly empathize with the supply chain issue, and our "gal" did say that the warehouse doesn't update their inventory as quick as they wished they did. Ok, get that too, but then don't allow your salespeople to make promises they KNOW aren't realistic, or at least DO something to act like you care when your organization, once again, lets a customer down.

We had a great experience at this store. Justin Coker is an employee with great customer service skills, very professional and helpful to assist us finding exactly what we need.

Never believe what they tell you we bought furniture in August and we are still waiting for are furniture we are receiving peace by peace it's been 11 weeks now

Don't buy here! They only take your money, but never deliver what you payed for. You will just keep on waiting for months and your delivery kept getting rescheduled into forever. Shop elsewhere!

So far we have loved the furniture we have gotten here, it just takes forever to get here. Also not sure why the prices in the store and on line are so different. I understand that with our first order it was being delivered in two shipments. The first was estimated 1-4 weeks and the second 6-8 weeks. We received a notification that the first part could be delivered around the 6 week mark but we were lucky enough to get it at wk 5. The second part we haven't received to date and it has been 8 weeks. We recently went in and bought a couch and left knowing it could be 4 months but since we can't find anything else we are waiting. UPDATE: We love our couch, coffee table, dresser, and bed. Now the office chair, the only reason we don't fully love it is because of the hardware used to assemble it. One bolt wasn't installed, one bolt was stripped, one bolt broke as soon as my 11 year old sat in the chair and the last was the only one that lasted. Unfortunately this wasn't seen until after the delivery crew left.

Great service by Mike Martin. He was super friendly and helpful. Made sure we were all set up for our little girls new bedroom set! Thank you Mike!

We will never purchase anything from Ashley Furniture ever again after this last experience. We ordered a sectional back in June and we finally received word it was ready for delivery September 24th. We sold and had our previous couch removed from our home the day before to have space for our new sectional. We received a call early on delivery day telling us that they damaged one of the two pieces of the sectional and that they’d deliver the piece that wasn’t damaged for now. They told us we’d have to wait until the other piece was delivered to their store to have it delivered to our home… in another 2-3 months. So we have half a couch in our living room, with family coming for the holidays and no where for everyone to sit. We were also told that because of the inconvenience, we would receive a “$50 inconvenience refund”… on a $1,400 purchase made almost 5 months ago. We still haven’t received any refund, nor have we gotten any updates on the other half of our couch that we have already been charged for. We will ensure that any friend, acquaintance, and family member knows how terrible of an experience we’ve had so they too purchase their home furniture from someone else other than Ashley Furniture from here on out.

My husband and I are thinking about cancelling our $5,000 order with Ashley's that we have yet to receive. We ordered a bedroom set, sectional couch and a medium sized rug on 8/21/2021. Jake helped us out but only in the means of ringing up the sale. His lack of experience or of personal interest made the whole experience unimpressive. The sale is what made us stay. Ultimately the manager came by to speak with us when he heard we may be interested in a specific mattress. We didn't end up buying it, but the 3 minutes we spoke with him he showed more interest in us as people than Jake did the 2 hours we were there. Maybe I'm wrong but when I was in sales, I was taught to treat people as people, not a sale. Either way, Jake promised us we would receive our bedroom set on 9/6, the couch and rug would be delivered on 10/5. On 9/6 we had our bedroom all ready for delivery, however nothing came. We tried calling Ashley's furniture in Silverdale, there's no direct line to the store. So I sent him into the store. Our delivery date got moved to late November without us being informed. Now it's 10/5, our delivery was confirmed on 10/4 via email and text. On 10/5 we received notice our order will be delivered on 10/7. Nothing told why our original date was cancelled or what is being delivered. Come to find out, we're not getting the couch until late November as well. The only thing we may get on 10/7 is the rug, if that doesn't get pushed back. Our couch delivery date was moved without us being informed. AGAIN! the lack of personable interactions and professional demeanor of the store is utterly disappointing. This why we very well might return everything before it even gets here. If I could give them negative stars, I would.

HUGE shout out to their employee Rachel Flowers. She was amazing. Not pushy, relaxed, listened to what I had to say. Helped me find the exact couch I wanted, answered all my questions, and had more suggestions. She was fantastic and made the experience so wonderful. DON'T LET RACHEL LEAVE!

If I could give this store 0 stars I would. I purchased a couch in store here and I was told it would be delivered in 6 weeks...it has been rescheduled over 8 times. It is now 5 months later and still no couch. No discount. Nothing. I gave them almost $3,000 and have nothing in my living room. I would have cancelled had I known it really wasn't going to be delivered. My husband is 100% disabled veteran and cannot sleep. He sleeps on our couch most nights. We got rid of our couch the day before our delivery date because.... our new couch was supposed to come. They canceled less than 12 hours from delivery. Every time I call to ask where my couch is, I sit on hold for 30 minutes (minimum) and THEN 9 times out of 10, I get HUNG UP ON! This place is going to go out of business within the next year. A business cannot be ran this way. They're stealing money. SAVE YOUR MONEY, GO SOMEWHERE ELSE! You will lose time, money and not receive your purchased items EVER.

I ordered my furniture in August my delivery date was Supposed to be in early September then October now it’s November,

Salesperson was knowledgeable and pleasant. He made no promises about delivery but said he wou;d keep us in the loop with any delays. The store was busy but we were helped as soon as we entered. On the whole we are very satisfied.

We just bought a furniture set from Greydon at the Silverdale location and he definitely helped us figure out which couch set would be the best fit for our family with kids and dogs and answered all of my extensive questions! Can't wait to get our set. Thanks Greydon!

Greydon, the store salesman was wonderful to work with. He was patient and really tried to help me find a recliner I'd be comfortable in and fit my budget. I highly recommend Ashley Home Store and will shop there again.

I order a living room set the very beginning of may, i finally received part of the order after 4 mo and now they are way the rest wont be available now until Dec. This is REDICULOUS TO HAVE TO WAIT 7 MO TO COMPLETE MY ORDER.

Mike was great at helping us pick out the mattresses we needed for our family. He was quick to give us the info needed to make our decision, show us choices, schedule our delivery, and ring us up. He price matched the manufacturer's website sale and even made up for the promo deal they had going on for Labor day because we weren't buying a set. We've had Mike each time as our salesperson and we'll go to Ashley Furniture again in the future.

Rick was awesome! He let us look around the store without being sales-y. He followed distantly around the store in case we had questions (but was never invasive or pushy). There was one couch I really liked but couldn’t tell if the color was right so he suggested I take one of the matching pillows outside in the daylight to see…that was a big game changer for me because it showed me it was a good color for my house (grey, not brownish like it looked under the store lights) but I still had other stores I needed to go look at so he said he would be leaving at 7 but the store was open till 8. We went looking and nothing compared, so we made it back just before he was getting off work to buy the couch from him. He was quick, and helpful and really easy/nice to work with. Highly recommend tall Rick!!

Garrett was very helpful, professional, and honest. I bought a couch during the Labor Day sale and he was able to help navigate the best discount possible. Very willing to help find the best availability and option for my situation. If I buy more furniture soon, I will ask for Garrett.

My husband and I bought numerous pieces of furniture at Ashley's last weekend with the help of Greydon. He was fabulous! We not only enjoyed his company, but also his knowledge of the products and delivery times. He was more than accommodating as our list of needs grew and when we occasionally changed our mind on what furniture we wanted. Just moving from Bozeman a few weeks ago, it was nice to encounter such great customer service. Thanks Greydon. We'll be back!

Good salesman. 2 things I'm disappointed with is the 2 month delivery delay. My wife is not in good health, and I bought the furniture to make her happy. Hope she's around long enough to get the furniture. The other thing is no removal of old furniture. I'm an old guy, and don't own a truck, nor do I know anyone with a truck to take the old stuff away. If I'd bought a refrigerator at Lowes, they would've taken the old one away. UPDATE: cancelled my order. An October delivery date was made, but no one bothered to tell me. I only found this out by calling a number on the salesman's business card just to see how long it was going to be, and was given an automated response of the October date. Since I hate automated stuff in customer service, I called again, there's no option to talk to a person. I pushed 0 and it put me through to a human being, 0 was not an option, but it worked. That's when I found out that it would only be a partial delivery, and the piece that I went in to buy originally would not arrive for another month. All I got from the agent was gibberish. I went to the store where I purchased the stuff, and told them to cancel the order and return my money. That wasn't easy either. The furniture that couldn't be delivered until October 14th, could now magically be delivered right away. Nope, I had to be assertive to get the order cancelled, and won't really know it's been cancelled until I see the money back on my credit card. By the way, they didn't want to return the delivery fee, but I managed to get that back as well when I told them that nothing was delivered. I guess they thought I was some dumb hick or something.

Do your due diligence don't be overcharged some items are ridiculously overpriced just a little research and you can find the exact items for way less at other places, I will be posting pics to emphasize this point. Some "special"!

I got great service from the sales person. He was very knowledgeable and courteous. My interactions with him had a lot to do with me deciding to purchase from Ashley. I was made aware that two of the items I purchased were not in the local warehouse and would take two or three weeks for delivery. I followed up three weeks later and was told that my delivery would not be available until November or December. Had I known that, I probably would have chosen something else or gone to a different store. I haven’t heard anything since my follow up three days ago nor have I been given any update on my order since I made the purchase three weeks ago. I receive regular emails from Ashley, but none about my order. At this point, if my order cannot be expedited, I will probably cancel my order

Was luck to meet a nice lady named Stephanie. She was patient and fun. Truth be told, I walked in just wanting to use the bathroom. We have been looking for a new couch for over a year but really wasn't there for that. I told her the material we I loved and she found our family a great match. Price was amazing too.

Found a great deal on a dining room set and the purchase was fast and easy.

I found exactly what I was looking for with the assistance of very helpful employee. Rick and Rachel, you are appreciated!

Prompt and friendly service with no pressure, Our visit was a very enjoyable experience and they had exactly what we were looking for. I would highly recommend them for your furniture needs.

Dennis did a great job getting us squared away with a new couch.

David was very attentive and made the experience fun and painless. Thank you David!

The absolute worst. If you are fine with multiple moved delivery dates that are accompanied by the utmost unprofessional customer service, then this is your place. If you enjoy clueless representatives whose incompetency is second to none, than look no further. You have hit the jackpot.

I am so disappointed. I had great service from Rachel, she was great and helpful and sweet. But everything after that experience has been awful. I have been waiting since April for my purchase and have only gotten any information when I reach out to them. No email updates or anything. And the date keeps getting pushed back and pushed back. And then I call costumer service and I get hung up on before anyone even answers and then the automated message asks how my service was… WHAT SERVICE? I am extremely frustrated with this experience. Update: just spoke with a lovely woman at the silverdale location and she cleared things up for me and was very helpful. But the online costumer service is terrible

We purchased a couch and entertainment center months ago. Couch was delivered without issues. The entertainment center? Absolute circus show! Our delivery has been rescheduled 6 times now. All due to their inability to manage their stock and have clear communication. So many regrets going through this place 🤦‍♂️

Poor quality. We purchased two recliners three years ago, they started breaking down after one year..prices were outrageous. We waited six weeks to get our chairs when they had said two weeks, when they finally arrived, one was not what we ordered.

Great great service. Helped by Rick and they really took care of us and made it easy to get new furniture with a stressful move going on.

I purchased a reclining sofa in July 2021. The sales associate, Dennis, was friendly and provided direction and product information on the current selections. He was present but allowed enough space for my wife and I to explore and talk while checking in when we had questions or to provide demonstration of the products. Great sales experience. We found a sofa that fit our expectations and delivery was available within two weeks. Which impressed us as three other stores we went to were two to six months out for almost all their stock. I don't know if this is true for all the stock but indicates they have maintained a good supply chain management during the pandemic. The delivery process was great. We purchased and were able to establish a delivery date nine days out. The communications from the warehouse/shipping was consistent and convenient by text messaging and we were even offered to have the delivery early. The delivery team was friendly and polite. They unpacked and moved the furniture to our desired room and assembled the furniture. They tested the functions to ensure the electronics/motors worked and allowed me to look it over before even mentioning signature for receipt. I used to work in retail and this team did a great job. Truly an enjoyable experience.

Everyone one was kind and respectful and helped with every question and concern I had

Amy took great care in making sure our order was complete and arrived on time. Also appreciate the easy financing and 0 interest!

Great customer service! Great deals! Friendly staff. Only problem is the wait time for some items but that is to be expected after what all has been happing with our world. Over all best furniture place around and we have and always will return here.

Do not use this company. They will not provide you any update on delays unless you call them for an update. We ordered furniture in March. We were told it would be 4-6 weeks for delivery. 6 weeks past and we heard nothing. When we contacted the store we were told it was another 4 weeks. 4 more weeks rolls around and the day we were supposed to get the estimated delivery time we were told it was another 4 weeks, and that was only because we reached out to them.

Mike is the best and helped us out with all the furniture we needed for our new house. Thank you so much!

Dennis in the Silverdale store was very helpful in selection of the "right" recliner for us. No problems, early delivery and happy with the recliner and the price.

Great staff, great price!!!!!!!!!

Bought a new couch 2 months ago. Delivery date is 6/12. Only call we ever received was a voicemail on 6/9 saying we needed to re schedule delivery. After speaking to someone we were told they called us(they didn’t) and it was our fault we had to re schedule. Asked to speak to a supervisor and there wasn’t one available, and they would call us back in 24-48 hours. The in store staff we dealt with have been helpful, but the company as a whole is trash.

Professional prompt and easy to fork with.

Mark was a new member of the Ashley team, but he took care of all of our needs with great customer service. Their Memorial Day sale prices were too good to pass up! We went to other furniture stores that day, but so happy we made a last stop at Ashley’s Furniture. Other competitors had a 4-6 month wait on inventory availability, and Ashley’s only had a couple weeks wait time for delivery with lots of in stock sofas.

We recently bought a double recliner loveseat from Ashley and worked with Rachael, at the Silverdale store, who was absolutely fantastic. We love the new recliners and Rachael was both personable and professional. We had great communication in person and by text and the order could not have gone more smoothly. Once ordered and a date was set for delivery, we were given the option to have the piece of furniture rescheduled for an earlier delivery which was perfect. Again, great communication with the delivery people, they arrived on time, set the love seat up and they were on their way. We could not have asked for a better experience!

Bonnie was an absolute pleasure to deal with and made my shopping experience so smooth and stress free. Will recommend!

Found what I wanted and was treated amazingly by Mike.

We went in today to buy a couch and everyone was extremely nice, Mike was our sales person and he was very helpful!

Needed furniture this weekend and everything we liked wasn't avaliable for delivery until 2 months from now, no problem. The problem was we wanted to buy a $20 blanket off the clearance shelf. Headed to the checkout and was told our salesmen had to do it, ok cool. 👌 Between the people ahead of me not being able to get their card to work, the guy helping me saying they have to do a work around to let me buy it today, the other salesman coming up while I'm trying to pay and literally STEPPING IN FRONT OF ME AND HITTING THE CANCEL PAYMENT BUTTON on the card reader and telling my salesman that his clients needed to pay first, my salesman needing 5 SIGNATURES FOR A $20 BLANKET all taking nearly an hour! and then he calls me in the evening and says I need to come back to sign more paperwork! Seriously never going back there, I ordered $2000 of new living room furniture from them and it hasn't yet shipped, seriously thinking of canceling it now because of how ridiculous this whole system is.

Nice furniture

amy at your Silverdale WA store and the delivrry were excellent. There was one hickup but that was because of our furniture choice. It was out of stock for a couple months but Amy did tell us.

Rick was a great salesman at the silverdale location, he gave me time to browse the store and when I chose the sectional I wanted, he took the time to help me decide which pieces I would like and the ones that I would prefer to skip out on, and priced for two different set ups that I liked, friendly and patient salesman!!! Still waiting on my selection of the couch but, that is just because, of supply vs demand!!!

Wonderful store! I go see Justin and he is wonderful! Have several other purchases to make for different househilds, and I will definitely be back to see Justin!

I guess the people were nice enough in person at this store but we will never be back due to customer service. One of the chairs we purchased did not last long at all and we purchased a warranty sold to us buy the store, but we can not use it, so somebody got our money for nothing. It only took 8 months to finally talk to the store and get the ball rolling after numerous times being hung up on, or just not calling us back, was told the company that handles the warranty changed hands and to call so and so only to find out after talking to more rude people and being hung up on that it was not the case, so back to the original warranty people for more of the same service. Now its been a year and a recliner we cannot/do not sit in. I would not recommend this place

All the employees at this location are phenomenal and helpful, but delivery options are a nightmare. I have previously bought all my furniture from Ashley and this last experience has left a sour taste. I rearranged my schedule multiple times for couches that never seem to come because of incomplete product. After 4th reschedule I was told I can accept a partial delivery, but if I refused the items will go back in rotation and my new delivery (over a month away) may not be ready since the prepared items would be given away.

Great service today. Sales person was no pressure and got to the point on what I needed.

Just bought a gorgeous sofa here. Had a great experience - Justin was the exact perfect amount of helpful without being pushy and got us a great deal on our sofa. 10/10 would shop here again.

I would give the store itself a 5/5. David was extremely helpful and helped us look at different options. David and the store associates were great. The delivery team was 100% our issue. We had purchased a sofa, told that there is no furniture take away service due to COVID. We totally understood. We took our old couch to the dump in anticipation of receiving our new sofa. Our delivery date arrives, we were here to receive our new sofa. The delivery team came into our apartment to see what it would be like and from the beginning said it was impossible. Asked my husband to sign paper work stating any damage to the walls, doors, or any other things in our apartment were on us. My husband signed the paper work and they gave us a half hearted try to bring the sofa inside. Still stating it was impossible, deciding after 3 minutes of trying to reload the sofa back into the truck and then call dispatch to let them know we refused delivery. Which at no point did that happen. The person that called to speak with us about options was kind, understood our frustration and was kind regardless of how frustrated we were. Before we received the phone call from the store we were done with the whole experience. We did receive a refund of our money. We appreciate the store immensely for their patience and understanding with some very irritated customers.

I just sent the following is part of an email to the leadership of Ashley HomeStore (including the CEO). I have REMOVED the personally identifying information of myself and the sales rep for safety and privacy reasons. --------------------------------- I purchased a reclining sofa with a drop-down table on Feb. 2, 2021. My customer ID is XXXXXXXXX, and the sales order number is XXXXXXXX. For the sofa and 5-year protection plan, I paid $1,275.28. I was told by XXXXXXXX, my sales rep, to expect the sofa by late March, but if I didn't receive a call from Ashley's by mid-March, to call the store. I called the online delivery number in mid-March by mistake, and the rep explained that I actually needed to contact the store, but the rep on the phone was kind enough to look up the delivery date for me. I was told delivery was scheduled for April 8th due to the Midwest blizzards slowing everything down, and I would receive a call on April 7th to confirm. I've been on the phone arranging aspects of my impending move all morning, so I decided to be a 'nice guy' and call Ashley's myself since today is April 7th. I called the store directly this time to confirm delivery for tomorrow an learned the delivery date was now suddenly May 1st!! I was told that the 'scheduled' date of April 8th was set by the computer and could be moved by the computer WITH NO COMMUNICATION TO ME--THE PAYING CUSTOMER. As I said, I called today and learned the sofa will be delivered May 1, but they did move that back to April 22...yet I have NO way of knowing if April 22 is an actual GOOD date because the computer can move it around again WITH NO COMMUNICATION TO ME--THE PAYING CUSTOMER. To make this more fun, I am MOVING OUT OF STATE on May 3. I went ahead and ordered a new sofa because my old one is, well, dead. Yes, I actually READ the fine print saying deliveries can be rescheduled. However!! YOUR fine print ACTUALLY reads as follows (transcribed DIRECTLY from the receipt): "If there are delays in our supply chain, you WILL [emphasis mine] be contacted by Customer Care to choose a new delivery date. Our trucks are routed by area and therefore, exact delivery TIMES [emphasis mine] cannot be provided." Please note the two points I emphasized. Your own terms said your company WILL CALL ME...and NEVER did. Your own terms say the TIME of delivery is not guaranteed (no problem), but that I--THE PAYING CUSTOMER WHO HANDED YOU $1,275.28 OF MY MONEY--would be contacted by Ashley's if there is ANY delay. YOUR COMPANY FAILED TO MEET YOUR OWN TERMS OF SERVICE BY NOT ONCE CONTACTING ME; I HAD TO CONTACT ASHELY'S MYSELF TWICE. So I ordered a sofa Feb. 2, 2021, and paid Ashley's $1,275.28 for a sofa that is NOW not even going to be here before April 22...but might get pushed into May anyway. This is HIGHLY not acceptable. I am packing, planning a move, planning an eight-week road trip to take care of business while moving, and won't be in Tennessee before July 31. So, here is the deal I, the PAYING CUSTOMER WHO HANDED YOUR COMPANY $1,275.28, am laying out to you. If your company CANNOT give me a GUARANTEED delivery date of April 22, I will simply cancel this order and never deal with your company again. I expect a hard-and-fast answer by noon PACIFIC TIME (my time) on Friday, April 9. If I do not receive a satisfactory reply, I'll cancel the sofa. Yes, yes, I know I'm just 'one' unhappy customer, and yes, I know we have a supply chain disruption problem right now. Had your company FOLLOWED YOUR OWN TERMS OF SERVICE AND CONTACTED ME AS IT SHOULD HAVE, this would NOT be an issue. However, it is an issue, and I will be posting this complaint on Google reviews, Facebook, and LinkedIn. I handed OVER a thousand dollars to your company. If your company won't even honor its own terms of service by making a PHONE CALL, then I will not hesitate to warn others their money is in jeopardy. I look forward to your reply by noon, Pacific Time, Friday, April 9.

Love the furniture and the employees even more! David is amazing at knowing the furniture we want. So happy to have this nearby

I took my husband and son to get a new couch and it was an adventure. I had a great time, the sales associate was super helpful, and the selection was abundant. I highly recommend this place.

Alicia and Andrew made our shopping experience amazing and took very good care of us. Would highly recommend this location !

Great furniture Nice people

Purchased two more bar stools to match the ones we got a couple weeks ago. Process was fast and pleasant. Bonnie was the woman that took care of me and I recommend you ask for her.

Got to store this morning before it opened, did some other shopping until 11am. Waited for store to open, nope, not a soul inside. We waited and finally left. Great, have a sale and then can’t be bothered to open on time. Won’t be shopping there.

Great stuff reasonable prices "goals" furniture

The store is packed to the gills with products... Seriously, over stuffed. The prices are high, so be sure to ask for discounts, but even more important, check their website. They will price match which will almost certainly save you hundreds of dollars.

Bonnie is 10stars

The prices in-store versus online shopping are crazy. The lady who helped me was amazing, but the markup is just insane. They should at least mark up the online shopping. Obfuscating the price behind "sales" that "end today" and 0% interest credit does not convert sales in people like me. Edit: Used car salesman experience by my spouse trying to buy the exact dresser shown online - online website allows you to put an out-of-stock dresser into your cart and attempt to checkout then give you a obfuscated error warning on what happened - had to spend 20 minutes contacting support to find out what the deal was after 20 minutes of trying and switching browsers.

Great experience. Friendly and helpful without being pushy!

They sold us a bed frame but when it finally arrived after two months it was incomplete!!! We call and they hung up Twice !!! After picking up the phone!!!

We were so excited to get these items for our house. We explained that we were needing these items in stock so we can physically pick them up ourselves(not be delivered). Our rep says it will be faster if you do that. So I call to get a date for pickup....it's been delayed for another 2 weeks. So no furniture even though we explained that to out sales rep. We call the Silverdale location where we bought it from to see if they could do some customer service for us by calling other locations and she tells us that it's just as easy for us to call then for her to call. What a slap in the face for us spending money with this company. Going there to get a full refund on all furniture we purchased. What a shame that customer service isn't like it used to be. We knew this was going to happen but we fell in love with pieces for our home.

Poor customer service every time I go in there. I&'m done doing business with them. There stuff is very cheaply made and over priced.

Having never bought furniture from Ashley Furniture before i had no idea it was going to be this infuriating.  I purchased 2 nightstands and 2 lamps in early September,  which I'm told I'll get by early October.  I think okay cool, sounds good. I go in about a month later and end up buying a full living room set. I get an email a few days later and all it said was "sorry for the inconvenience we are working on it" or something to that pathetic effect. It gave me NO details about anything and i have NO clue what it is in reference to. So i go into the local store and ask the service desk to which they tell me my nightstands are on delay and pushed back to November but it'll be a split order and they are set up for 2 different weekends. That is okay, just put them out at a later date so i can get them together. This is in mid October.  I check back up on it at the end of the month and as it turns out one of the nightstands isn't even in the warehouse yet and no more information about delivery for it until December 7th.... incredible.  I get called from someone in i can only imagine is a call center for Ashley furniture and they tell me I'm gettong BOTH nightstands and only 1 lamp from my first order delivered on the 21st. I have them repeat this about 3 times for clarification because it directly contradicts what ive been told up to that point.  I'm just happy at this point i get my things for the most part. Fast forward 2 weeks to yesterday, the 19th of November and i get another call from the call center, which i dont get to answer because I'm at work, to which a very poorly vocalized voicemail is left. For starters with this, i could barely understand whoever is on the other line to the point i couldnt even understand his name, but i managed to make out that they were trying to talk about my delivery on Saturday. They gave a number for me to call which i couldn't understand half of it after listening to this vm 3 times (i still have it btw and still cant understand it) and when i go to just call the store I've been going to, the number provided by Google is the same number for every Ashley Furniture store and it tells me they close at 7, which is wrong mine closes at 9, gives no options from this playback message, and the worst part about this call was that I CALLED AT 645 PM!!!! IT WASN'T EVEN 7. So now I'm annoyed i have to go into the store AGAIN due to what is now just seeming to be utter incompetence by multiple people on the management side of things only to be told by the nice ladies behind the desk my nightstands, that i ordered in September,  HAVE NOW BEEN PUSHED BACK TO JANUARY, and in the middle of trying to schedule a direct shipment of something in my order to be sent after the delivery, because this got backlogged too, their system crashes. I had a very hard time keeping my cool because these nice ladies have no control over what the warehouse is doing and it isnt right to blow up on them, BUT HOW IS THIS EVEN REMOTELY CONSIDERED ACCEPTABLE???!!!! THIS IS ABYSMAL, THIS IS OUTRAGEOUS, AND THIS IS TRULY TERRIBLE CUSTOMER SERVICE (again, not from the service desk at the store). This is by far the worst experience i have had with dealing with a piss poor excuse for a furniture company and if i could give them a rating score of less than 1 i would. This is highly unacceptable and embarrassing.

I would leave less stars than this if I could. My experience from the sales floor to the delivery process is night and day. Dennis K. did an great job at the Silverdale store with my sale and customer service, kudos to him. I was told my delivery would take 8-12 weeks which I wasn't exactly happy with, but as the 12th week came and they call to tell me my furniture would be delayed I was even more upset. They called again and said my furniture will be delayed, and when I ask why I get multiple excuses on why there is a delay. I ordered my furniture in the middle of Sep. 2020 and they are now saying I have to wait until December, and I am still not confident I will recieve it then. I would have never went through this company to purchase my furniture if I knew my experience would be so underwhelming. I bought my first house in Sep. 2020 and wanted to celebrate with new furnishings but I continue to wait and wait without satisfaction. They say they are deeply sorry but are not doing anything to rectify the situation. I have already told my peers and colleagues of this disastrous experience, and to think twice before buying from Ashley Furniture because I know I will never buy from them in the future.

Incredibly disappointing. We've doubled the delivery window and we're still waiting. I finally told them to deliver parts as they became available because while I'd wait for back ordered parts they ran out of the parts they originally had on hand - if you wait for everything to be at the warehouse at the same time you'll be waiting forever. They've obviously got no warehouse management or order management tools.

Bought a Bed from Ashley’s furniture they deliver the bed frame with no hardware. Been trying to get the hardware they keep telling me I have to call somebody different. So now we have furniture that is completely unusable and no way of getting it fixed. Ashley furniture basically stole $500 and delivered us wood that just taking up room in our living room, kitchen, and hallway!

David is THE best sales professional i have ever worked with!!! I look forward to working with him in the very near future!!!!

Horrible! Not only did i go in with my mother to get a couch but we bought 2. They delayed my delivery 1 time. But this is now 3 times and excuses every time! They also still have the couch on sale at the store. My mother even got insurance on the couch. Their sorry was a $100 in store voucher. My parents were screwed by lazy boy and stuck with a couch. Now this B.S from Ashley Furniture in Silverdale! My name is Stacy Eastman and this is wrong!!!

Horrible customer service and all they have done is lie to me regarding delivery of my furniture. Much more to the story but to keep it simple and short for a google review. Only delivered half a sectional after 35 days of waiting then I was told the other half wasn't check in the warehouse in time so it that is why it wasn't included in my delivery. Now after another 15 days they are saying the other half of my couch was never in the warehouse. My complaint of the multiple lies I have been told was forwarded to Llyod in the escalation department and I was told I would hear from him in 24-48 hrs with a resolution. It has been 4 days and I have not heard from him even though I have texted him with no response back. I will never buy furniture from Ashley furniture and as a housing marketer in the PNW I will now send all customers to the competition. I am angry with the company in general but the Silverdale store is where I purchased my furniture and originally told when my it would arrive. I was told/warned not to buy furniture from this company and didn't listen. I hope they go out of business.

Amy and Rodney were excellent!! They pointed me in the direction of the furniture I was looking for and let me decide. No pushy salesperson breathing down your neck. Very helpful with the questions. Ashley is the place for all furniture needs.

Great furniture store with lots of options! The sales team and the manager Rodney really worked their magic for a great deal! I will be back for a Temperpedic for sure!! Thank you Ashley furniture in Silverdale, Wa.

I ordered about $2000 worth of stuff from them, delivery came in a week and on time, I was satisfied with delivery, but the mattress that was delivered was NO WHERE NEAR what I had tried in store. I went in immediately to the store and of course they do NOT do returns or exchanges. And this was something they didn’t tell me beforehand. The mattress was hard as a rock. They suggested I jump on the bed, or buy a mattress topper. I spent that much freaking money for you to tell me to JUMP on the bed or purchase an additional mattress topper? Are you freaking kidding me? I wish I never went through Ashley.

I had a problem with an order and the staff was so helpful in finding a solution! I appreciate every staff member working at the Silverdale, WA branch! Thank you for a wonderful and positive experience! You've made me a lifelong customer!

I ordered about $2000 worth of stuff from them, delivery came in a week and on time, I was satisfied with delivery, but the mattress that was delivered was NO WHERE NEAR what I had tried in store. I went in immediately to the store and of course they do NOT do returns or exchanges. And this was something they didn&'t tell me beforehand. The mattress was hard as a rock. They suggested I jump on the bed, or buy a mattress topper. I spent that much freaking money for you to tell me to JUMP on the bed or purchase an additional mattress topper? Are you freaking kidding me? I wish I never went through Ashley.

Clean store. The floor salespeople aren’t pesky and pressuring you like another Ashley furniture I’ve been too. I went twice and both experiences were great. Good deals as well!

Rodney, Gino and Mike at the Silverdale store were great to work with. Friendly, knowledgeable and helpful. We received our furniture and it's comfortable and looks great in our house. They are a great team and will help you find what you need to make your house a home.

I received great service from Rob at the Silverdale store. I knew what bedroom set I wanted, and he walked me through the options and choices and we were done in no time. It was a very good experience (plus he took good care of my phone when I left it behind after the purchase.)

Great service

I had an amazing experience!! Mike Martin greeted us as we entered your site and he also remembered us instantly from 2wks ago when we were just looking around. Mike definitely made my husband and I experience smooth and we didn't feel rushed and we now everything we need for our New Home!!! We will definitely recommend your site. 👍👍👍👍👍

Great service, selection and style, I will be back ;)

This store has always done right by me. We paid for an order pre-Covid crisis and Ashley and their new manager rolled with it and got us our two sleeper sofas exactly when we needed them. This wasn&'t as easy as it sounds. We were amid construction that kept getting delayed due to the pandemic and they were always polite, professional, understanding and good natured about our changes.Furthermore, we had a very tricky install and their furniture delivery guys didn&'t give up on us. Any other furniture company would have thrown their hands up, quit and returned to the store. Not Ashley. Their guys looked at our layout, came up with a creative solution and managed to safely get our heavy, cumbersome sleeper sofa to a top level loft that posed some major challenges. In a cancel culture world where people are quick to complain and raise cain about things not going exactly as planned I wanted to make sure everyone knew that Ashley and their staff went so far above and beyond what we would have thought of as normal service that we were simply blown away.We can&'t thank them enough. They saved a family get together and our new loft furnishings. A GIANT thank you to the entire Silverdale team. We feel like we never would have received this level of care were it not on the peninsulas!!

This store has always done right by me. We paid for an order pre-Covid crisis and Ashley and their new manager rolled with it and got us our two sleeper sofas exactly when we needed them. This wasn't as easy as it sounds. We were amid construction that kept getting delayed due to the pandemic and they were always polite, professional, understanding and good natured about our changes.Furthermore, we had a very tricky install and their furniture delivery guys didn't give up on us. Any other furniture company would have thrown their hands up, quit and returned to the store. Not Ashley. Their guys looked at our layout, came up with a creative solution and managed to safely get our heavy, cumbersome sleeper sofa to a top level loft that posed some major challenges. In a cancel culture world where people are quick to complain and raise cain about things not going exactly as planned I wanted to make sure everyone knew that Ashley and their staff went so far above and beyond what we would have thought of as normal service that we were simply blown away.We can't thank them enough. They saved a family get together and our new loft furnishings. A GIANT thank you to the entire Silverdale team. We feel like we never would have received this level of care were it not on the peninsulas!!

Staff is always friendly and knowledgeable, products are great quality and the selection is unbeatable!

Lots of choices in furniture and helpful salespeople.

Rob was amazing. Offered assistance as we walked into the store and came to us when we were ready to buy the sectional we wanted. We mentioned coming in yesterday to get an entertainment center and was able to get our order another look and got it lowered. Total we were in and out in less than 30 minutes. We will be going back for Rob's assistance in the future!

In store customer service is always great.... but after we bought our couches a year and ahalf ago one is already breaking there stuff looks nice but it's made with really cheap materials... I spent almost 3000 on a couch and love set... do yourself a favor and spend another 1000 somewhere else trust me... you will thank me later

We purchased furniture about a month ago. The customer service provided was fine when we made our purchase. But boy, once they got our money it went down the toilet. They never return your calls. We can't even get our delivery scheduled because we can't get anyone to answer the phone, return our messages or our emails. I am so frustrated that I am ready to cancel the order but I can't even do that because they don't call you back. And I don't buy that they are super busy because both days we were in the store choosing our furniture we were the only ones in there. I would not recommend this store to anyone.

We won’t be shopping at Ashley Furniture again. They mailed our bed set to the wrong place and haven't yet refunded our money. No one contacted us when our delivery date for our mattress was rescheduled and we waited all day. Every transaction we made was painfully slow. It took 4 hours to buy our bedroom set and mattress and 2 hours to buy a cushion and comforter.

Do not trust this store with your business. They are shady and will say ANYTHING to get you to pad their numbers or get out of answering your questions after they already have your money. My parents bought us some furniture as a gift through them and they spoke to a lady named Linda who assured my mother that it was in her best interest to order over the phone through the store not online and it would be delivered to us quicker. I had a hard time believing this when she later told me but understood why the lady would say that because if we ordered online the store wouldn’t get the credit for the sale. Now here we almost 3 months after we made the purchase and since we ordered through the store the shipping situation was completely screwed up and they wont answer our questions. We were first told it would be 3 weeks till we got everything. Then we were told 5 weeks and since Linda forgot that she originally told my mother that it was quicker to order through the store, she used the excuse that “the online orders must have taken precedence over our order because it ships directly”. ARE YOU KIDDING ME? Then they said that it was a problem with Covid (but wait how did the online orders get delivered). Then when we called her out on it the next time we called in there was “people working on the roof so the internet is down”. This is why i usually refuse to talk to sales associates at stores like these. They will usually tell you anything to get the commission and then when things go wrong its no longer important to get your stuff handled because they already made the sale. Do not trust these people with your money. Ashleys in general hasn’t been too bad but their online customer service hasn’t been much help they keep saying we need to talk to the store to get it handled. After spending 4K on furniture no one should be treated like this. DO NOT GO TO THIS STORE TRUST ME

Sales guy greeted us at the door and seemed nice, then proceeded to creepily follow us around the store from an awkward distance. Felt completely uncomfortable and we rushed out of there.

They bent over backwards to help me!

We are thrilled to have stepped into Ashley Furniture in our search for a few items for the house. Mike M. immediately helped us locate specific areas of the store and answered all of our questions. We ended up coming back after getting some measurements and Mike was there to assist us. We borrowed his tape measure multiple times and he patiently waited for us to make our final decisions. Even while he was ringing up the initial purchase, we found another piece of furniture and bar stools to add on to our purchase. He made it all happen and if we go back, and I suspect we will for something else, Mike will be the guy. I can say that there were other sales people on the floor who offered to help too. Not in a pushy way but very friendly and helpful. We definitely had the freedom to roam around unbothered with help always a step away. Excellent customer service!! Thanks Mike M.!!!!!

The people at Ashley Furniture just made it a very fun experience to buy furniture! Great customer service. I can’t wait to get our new furniture.

Rodney and Rick were beyond helpful today! They price matched online and took care of making sure we got what we came in for and payed the price we were expecting.

Amy was professional and was a great help with me buying my couch! Very efficient!

Wonderful experience with tip top customer service. Definitely will be return customers. Thanks for a great experience.

Great experience, no pressure, bought 2 recliners

Rob was awesome he was very nice and super helpful and worked with me to get me the best price! Enjoyed my shopping experience here and will be back in the future! Kudos! 2 thumbs-up 👍👍

Do not purchase on-line right now. If you need customer service after your order, good luck. i tried chat with no answer and waited for 36 minutes on the phone before giving up.

Best store for quality and pricing. Only furniture store I will shop at

i was nice when they forgot the legs to my sofa and had to deliver days later I was nice when they forgot the support board for my oldest sons bed and again had to deliver days later I was nice when they forgot the bed slats to my youngest sons bed and said they would bring it today (10 days after the original delivery) Now here we are on delivery day and....nothing Can someone please explain to me how a furniture delivery person comes to deliver and install but doesn't bring the item? I am livid!

Good furniture shop

After two months of delays, double billing of the entire order, issues resolving refunds, three confirmed delivers dates where nothing showed up, calls to the call center where people are clueless and forward you to the personal cell phones of people working at the local store, multiple trips to the store to talk with staff, promises for calls back from staff, promises from the assistant manager for calls back since he was going to take ownership of this horrible experience and then he then delegates to someone else because he was ‘to busy on the sales floor to take care of the issue’, and a store manager that is unable to take responsibility for anything that happens directly in his store while he continues to blame their corporate ordering and delivery system.... let me think for a moment... This entire experience was BEYOND frustrating and I cancelled my order only after I was told I would need to have a fourth deliver date to receive my order of a simple kid’s bed. So frustrating!

Horrible. Payed for a $900 Mattress and it came up to $2800 in total after 90 days. Mind you, it's just a mattress. There's no bed frame, headboard, NOTHING. It was a complete mistake and I'll never visit again. Way to go on robbing someone for their hard-earned money. - Navy Wife

They were very helpful resolving a problem with damage to my furniture.

A great experience shopping with so much help from the sales associate named Amy...

Amy was very informative, funny and cordial.

Great service. Very helpful staff. We worked with David who went above and beyond to make sure we got the best deal. Would definitely shop again!

Josh was great! He was very patient while my grandkids and I shopped for the perfect recliner. Thank you Josh!

Beautiful furniture very pushy salesman.

I purchased a couch, love seat, chair and ottoman from Ashley in December and to this day I still haven’t received the items other than the ottoman that was direct shipped to my house. This has been the absolute worst experience I have ever had on a significant purchase. We have called, called and called Ashely customer support and the store directly but they keep changing the delivery date with not so much as a call to warn us. It has been 2 months since the purchase and we still don’t have our items and the store has done nothing to address the issue. I can’t tell you how disappointed we are in this store and the service we have been provided. I called today to try and seek a refund and cancel my order but they still didn’t make time to address our concerns. I am not one to write a review or complain but the service is so bad I had to log on and warn everyone to stay away from purchasing items here!

Enjoyed his sense of humor. And no high pressure sales

We had a wonderful experience with Maria. She answered all our questions. I was pleased with the couch she pointed out to me and I bought it. The store had a wide selection of furniture!

Staff was overly friendly and not pushy, showed us everything we wanted then gave us plenty of space! Some amazing deals if you know where to look.

We recently purchased a tempurpedic mattress and bed set from Ashley in Silverdale, WA. Ryan was our sales rep., he was very knowledgeable and concerned that we were getting the best deal and product for the price. We would definitely use his services again in the future!

Mike was great to work with and very helpful.

Extremely helpful and knowledgeable, Amy at the store in Silverdale was/ is a jewel! Very impressed .

We came in to look for some end tables and left with a set of end tables and an entire room set. Ryan was very helpful and directed us to the best sets for our needs. We expected to search for some time, but got everything done in one afternoon. We’re very pleased with the items and service. Thanks so much!

We came in to look for some end tables and left with a set of end tables and an entire room set. Ryan was very helpful and directed us to the best sets for our needs. We expected to search for some time, but got everything done in one afternoon. We're very pleased with the items and service. Thanks so much!

Alicia was very professional and was able to help me fix the issue I was having with my purchase.

This was the second time I have bought furniture at Ashley’s. I would recommend them to all. Rob was the salesman this time and was wonderful and able to get me all the living room furniture I needed as well as the electronic bed I so desperately needed. I’m over 70 years old and he was so patient and not rushing me and bending over backwards to get me every piece I needed at a price I could afford. I will keep going back to Ashley’s Homestore for all my furniture needs.

We bought a Signature Design lamp on 28 Dec 2019. We got the sale price of $200. We received it from UPS approx the 2nd week of Jan. After about a week of use, the lights starting blinking after 2 hours of use. The store in Silverdale, asked us to bring it back. We live approx 25 mins away, but brought it back on 22 Jan, and the store ordered us a new one. Today, (Feb 3rd) we received our new lamp via UPS. Immediately upon plugging it in the wires started smoking. Again the store says we need to bring it back to them. It is totally unacceptable to get 2 defective lamps, and now both times we need to bring them back. We will not shop there every again!

Lacey at the silverdale Ashley furniture is super easy to work with! I came in months ago for a dresser and she was so great I came back last weekend to buy the matching bed and mattress. I appreciate Lacey and Ashley furniture for making my buying process quick and efficient. Definitely recommend

I just moved into my new apartment and had zero furniture and no idea where to start. I went with my mom to look at Ashley’s and we had the pleasure of working with Rob. Since I had never shopped for furniture before I expected to go in and deal with pushy sales person who would frown upon a strict budget and small space requirements. Rob wasn’t anything like that. He was professional while still being a lot do fun to work with. He put up with my endless questions and lack of knowledge of spacial awareness. He spent a lot of time making sure I was getting the best possible setup for where I’m at. I never thought I would be excited for furniture, but I couldn’t be happier with the pieces we picked out. And the couch....I wouldn’t have found my dream couch if Rob hadn’t picked it out. I have worked in client services for years and I know when someone actually cares about helping their clients instead of pushing sales. Rob impressed me with his customer service and knowledge of how to find exactly what I wanted. The rest of the staff at Ashley is very pleasant as well and it’s a nice layout. Definitely will be coming back here whenever I need to purchase furniture and asking for Rob!

We bought a Signature Design lamp on 28 Dec 2019. We got the sale price of $200. We received it from UPS approx the 2nd week of Jan. After about a week of use, the lights starting blinking after 2 hours of use. The store in Silverdale, asked us to bring it back. We live approx 25 mins away, but brought it back on 22 Jan, and the store ordered us a new one. Today, (Feb 3rd) we received our new lamp via UPS. Immediately upon plugging it in the wires started smoking. Again the store says we need to bring it back to them. It is totally unacceptable to get 2 defective lamps, and now both times we need to bring them back. We will not shop there every again!

I had a great experience from beginning to end buying from the store. I had Amy helping me to select furniture and make up my mind as to what would be the best fit for my living room and living situation. She listened to all my needs and wants, Drew diagrams for me, measure things out for me. The delivery went quickly and smoothly and on time. If you are going to the store ask for Amy.

Ryan Horn was so great to us today! He didn’t pressure us on our purchase nor did he try to add to what exactly what I came in. He ensured he gave us the best deal. Great employee for Ashley Furniture!

Found a great sofa, loveseat, and recliner for our TV room at the Silverdale location. Our salesperson, Amy, was really helpful. Besides providing us useful information, she also let us look around without feeling hounded.

My husband and I went in to see about a couch we saw online. The lady was nice and helpful

Amy V. was great and helped us get a wonderful sectional! We got a great deal and couldn’t be happier. Thanks Amy!

Ryan service was excellent. He helped me turn my house into a home!

Ryan’s service was excellent. He was helpful and knowledgeable.

I posted a review 3 wks ago per my salespersons request. Since they offer no way to either purge or edit reviews I am writing another. At this point if I could give minus stars I would. Turns out either my salesperson knew absolutely nothing about all the things he touted, or he flatly lied. I would have chosen the former except that the delivery people told me that all sales personnel know that they can not promise time of delivery, and that the store manager says that they simply don't have, and can not make, what the salesperson told us we were getting. The mgr says he will make this right, but I certainly don't see how as even with a return and reimbursement I will be out the time and expense of the other items our salesperson said we needed, and literally sitting on the floor til replacements can be found as we had gotten rid of our couch to make room for the two recliners.

Wide variety of furniture for everybody beautiful huge store

Ryan was awesome he helped up find everything we needed quickly and at a great price and all with amazing customer service

Ryan was an amazing help with finding our new bedroom set!

Lacey was amazing! She noticed me looking kinda (very) lost lol and took the initiative to ask me if I needed help. She was able to give me the best service and helped me find exactly what I was looking for to go with my current set up. I’d definitely recommend asking for her help if you visit this store 👍

Ryan was extremely helpful and friendly he made the experience as easy and quick as possible.

Great furniture, but the customer service isn't very good.

Lacey was amazing! She noticed me looking kinda (very) lost lol and took the I initiative to ask me if I needed help. She was able to give me the best service and helped me find exactly what I was looking for to go with my current set up. I'd definitely ask for her help if you visit this store

I took my dad to look for a new living room set because the one he has now is worn out. He's usually grumpy but the person helPing us, Lacey, must have put a spell on him because I've never seen him in such a good mood shopping. The customer service was great and made the overall experience very welcoming.

I have been in 3 times and every time I&'ve been in I got the best price from Lacey! She got me fitted for a mattress and now I&'m sleeping on the best mattress I&'ve ever had.

Last time here wasn’t the best experience. However, Amy was outstanding. She made this experience great. She knew when to let us talk, and when to stay close to answer questions.

Prompt, courteous, and professional assistance was provided. Amy was knowledgeable and helped us get what we wanted.

Amy was amazing she knew exactly what I wanted even though I wasnt entirely sold. Hands down beat shopping experience ever. I will be back to see her for all my furniture and decorative needs.

My experience at the Ashley home furniture was amazing , Joshua M at the Silverdale location is very helpful he got me in and out in a flash which is always nice . He also help load my rugs into my car which is AMAZING !!!! Thank you josh I will be definitely coming back to you!

Ryan was extremely helpful in making the furniture buying experience easy and exciting. Very personable and professional!

This place while having seemingly prompt and accurate service ends up letting you down hard. Especially if the furniture salesman is David Prychodzko. Apparently it&'s really hard to make sure the delivery gets put on the schedule for the warehouse to deliver after you make the sale. To make matters worse the customer service will treat you/the situation caused by their ineptitude nonchalantly. If I knew how garbage these people were I would have bought from someone else. Don&'t waste your money here!

We had a great experience picking out furniture at this location. What a nice change from buying furniture elsewhere that doesn’t offer delivery and set up. Shout out to Ryan for helping us out and making the whole process easy. Will definitely be going back for future furniture needs

Ryan did a great job helping me find a recliner. It was a very nice, low pressure experience.

We went to Ashley's in silverdale today to purchase our next piece of furniture from there, Ryan helped us find the perfect piece for our home. He was very nice, professional and easy to converse with. He truly took care of us. Best customer service ever! Thank you!

We dealt with Amy when we were purchasing a bedroom set, mattresses and decor. She was very quick, completely knowledgeable polite and was probably one of the fastest wrap ups on the sale I have had.

Very attentive staff. Josh was able to help answers all questions and we found a couple of pieces I’m sure we’ll love

Ryan Horn was the best salesman I have ever had the pleasure to work with. I have never had someone not try to push anything on me but just guide me to things that I may or may not like. He was very knowledgeable with everything we wanted or needed with our furniture. Because of him I did not buy online instead I went into the store again and purchased only from Ryan. Thank you again for our new bedroom set.

Amy was very professional, friendly and made us feel like we were valuable to not only her but also Ashley furniture. I will definitely refer my friends ro her. This was one of the best shopping experiences we have ever had.

Such a beautiful store I love coming into this store with family and friends the sales person was so nice and did not crowded my space they have a set I love the pitkens it a beautiful gray the ottoman is so loved in my house I have to say I cannot wait for my kitchen table but the best thing for such a upscale furniture store the prices were awesome go see for your self thanks Julie for all your help Collettee

Rob and Josh sold me my sofa sleeper and I love it and I can get it in two days Love that

This was our first experience in Kitsap County buying furniture, we had lived in Seattle for over 18 years. What a difference from the high pressure cut throat sales tactics we experienced in King county furniture stores. Rodney greeted us with a very welcoming attitude and helmade us keep track of the many sectional & couch sets we immediately began to admire. He pointed out some hidden facts that made our choice even easier and made sure we completely understood the pieces we were purchasing and how they would sit in our floorplan. Rodney made sure we received the fairest price he could offer and insisted on our complete satisfaction. Delivery and set up was a complete breeze. The fellows were quite professional and made sure our house & belongings were always protected. After a week of enjoying our new living room I know we made the right choice in putting our trust in Rodney & Ashley Homestore Silverdale.

I recommend asking for josh as he can be very helpful in selecting the best choice for the price range

Great experience is finding a recliner. Quick checkout and courteous associate.

We purchased an as is item off the show floor and asked that it be held. Amy agreed to watch over it and waiter several hours longer that we had initially stated as we were held up. She had everything ready when we arrived and even personally helped load it into our vehicle. Another purchase not with Amy was equally as great as the individual helped us pick dining chairs that we never would have chosen on our own. We are very happy with our Ashley purchases and service!

Amy was very nice and attentive, with many suggestions as to what I needed to suit my particular situation. She worked to get me the best deal on my purchase, and had good answers to all my questions. I look forward to delivery and many years of enjoyable use!

Delivery is totally unorganized and customer service is awful. The sale reps are really good but everything else make them look bad..

Ryan was awesome salesman, he wasn’t pushy and made us feel rushed. He ask the right question for what we where looking for. Gave us a lot of option that would fit our style. He explained the quality. So would say our Experience with Ryan was top notch. Thank you Ryan for all your help. We will definitely come back to shop and ask for you.😁 (0 Stars) 🤬on customer call center, Warehouse and delivery.. First delivery they brought the wrong foot board. Second delivery forgot the legs for the whole bed set. Hoping Third time a charm. Customer service called and was totally quick to agree with me to cancel the whole sale. $4k worth of items. Ashley Furniture lucky to have great sale reps but the biggest down fall is the Delivery Dept. Whoever managing the delivery or warehouse needs to get organized. I read a lot of reviews (yelp) and they say the same thing about you all. Great sale team but WORST delivery experience ever. I like the guys that delivered my furniture but the organization on delivering is sooooooo Messed up. 🤦🏻‍♂️

Amy asked us what we needed, was honest with her recommendations and gave us space to shop and make decisions. The experience with her and Lynn is one we would recommend for families needing financing options.

Very pleasant staff, very smooth transaction. got what we asked for with no muss or fuss

They don't call when they say. And they fordge your signature on delivery that never took place. Do yourself a favor and buy from Macys!

The sales associate Ryan was Awesome. (5 star) patient, knowledgeable and professional. We will go back to Ashley furniture only because of him. WAREHOUSE- Very very unorganized.! Bought a bedroom set and a T.V stand. Over $4k spent on this. Whoever managing this warehouse should be fired &"just saying&".. The first delivery got the T.V stand, Dresser, stand up Dresser and 2 night stand. The forgot to bring the right foot board for the bed set they brought the wrong one. So now we are sleeping on the floor. Second Delivery- they forgot the legs for the footboard. Cant complete the installation without it. Customer service calls to tell me what I already know. I told them I will go and get and finish it myself. She said can&'t do that. I told maybe we should cancel this whole thing and have you guys take it back. She was quick to agree. That person should be fired too. &"Just saying&"imagine the cancellation and removal of the furniture that was bought. That&'s a lot of $$.. Now I need to take another day off for they to deliver the leg and switch out the scratched footboard. Ugh!! (0 star)Words of advice- demand all items deliver in there original boxes and have them call you to make sure everything is loaded on the truck before coming.

Worked with Maria at the Silverdale, WA location. Great experience throughout the whole process.

The great Customer Service

Mike helped us out..great personality, we got exactly what we needed for our grandson. Great experience.

Mike was great and helped us find the perfect stuff for our house.

good service great value easy shopping

I made the mistake of going in to look at Mattersses. The lady at the front door asked how she could help. (I already knew I wasnt buying anything, just gathering pricing info and brands carried) I told her no I dont need help and I was just looking. I made a beeline straight to be back of the store. I laid on one mattress and when I sat up. There she was. The lady from the front welcome desk. She followed me to the back of the store and said I see your looking at mattresses. That is when I got upset. 1. She already greeted me. 2. I acknowledged if I needed any help I could come find her. 3. She followed me to be back of the store. I clearly did bot need or want to talk to a salesman/ sales women. I have done a ton of research on what exactly I'm looking for. So I entertained her and asked her if they had latex mattresses. She looked very puzzled. And she said no. All if their supply was memory foam. So i said ok thanks that's all I need. She asked why I wanted latex. I said for the longitivity of the latex. Which she replied the memory lasts just as long. Clearly thinking I'm a dumbass. I know the difference and the foam breaks down way faster than the foam. Which I kindly explained and I was just looking. I thanked her and she left the area. (Only about 20 ft) I felt like I was being guarded.. that's when I made a beeline for the door.. peace out Ashley!!! You lost my business!!

Ryan Horn was our salesperson. He was friendly, knowledgeable, and professionable. We frankly wouldn't have bought anything had he not known, not only the right recliners to show but, also the right solutions to our homes logistical problems. He took the time to explain all aspects needed to make the decision and feel confident about purchasing. I had searched for almost 3 mo for these chairs as a christmas present. Had gone thru Macys,and worse yet Lazy Boy and had all but given up when as a last option we stopped at this store. I didn't come here first as your website makes the furniture look less than. Would suggest that you bring that up to the level of this persons knowledge. If the product lives up to the expertise of your salesperson you have a winner. Morrpat9LYS6

David was amazing at showing, demonstrating and listening to what my needs are. He was so patient and helpful! Tank you

I fell in love with a Sleigh bed and had a strict budget. Josh was very patient and helpful and worked it out so I did not have to compromise on my purchase. Go visit Josh in Silverdale!

Ryan helped me and wife make the right choice of furniture. He took his time and was very knowledgeable with the products they had in the store. Ryan was nice and very accommodating. I highly recommend him if you’re ever in need to shop for furniture at the Ashley Silverdale store. Ask for Ryan. He is the man! Thank you for your assistance. Ross & Lanie

Ashley's has such a variety of quality furniture at a more than reasonable price, we always find what we're looking for! Their sales staff (Lacey) was extremely friendly and very helpful! We've been Ashley customers for more than 10 years!

Was surprised to find out we had extra company coming for the holidays. Purchased a large table set and some and access furniture, however could not get it delivered in time. Chose to pick it up at the warehouse in Tacoma, the staff was wonderful and fairly quick. We were dreading putting the furniture together ourselves; it only took five hours for eight pieces of furniture. That was ever so amazing. Easy instructions, all parts were in the boxes and put together nicely.

DJ helped us so much! we had a mixup on our sectional but he helped us get it all sorted out and are very satisfied with the level of customer service he provided!!

Ryan in silverdale made christmas happen.

Lacey was very helpful and knowledgeable and I left feeling comfortable and satisfied with my new living room furniture purchase! Thanks for making a stressful decision a piece of cake, Lacey!

Ryan at the Silverdale store has gone above and beyond for my husband Gary and I!! We purchased about 53 items for our new home in Lake Las Vegas and a new sectional for our home here on Bainbridge. Throughout all the administrative, delivery logistics between the 2 homes he has been professional and has shown great initiative and follow through, following up on back orders and delivery challenges. Would recommend working with him to anyone! Kerry

Excellent selection with awesome deals. Service was great.

We just finished getting our couch delivered and we couldn't be happier with our salesman, Ryan. He gave us space while we were shopping and offered to help only after we'd toured the store, tested sofas, and had questions for him. He reached out to us regularly through the whole process (purchase -> delivery) and even helped us iron out some delivery hiccups. We are very happy to have bought our sofa from Ryan, and Ashley Silverdale.

Ryan was terrific today!

We purchased a recliner sofa set today. A young man named Ryan was our salesman. He was great to work with. Knowledgeable and not overly pushy. He made the experience pleasurable. The furniture selection was big. And good prices. Thank you

Thanks for the amazing service. In and out thanks Josh.

Great in-store experience, and the furniture delivery was fantastic! Will buy from again.

Great experience in store and delivery! I do recommend Ashley and will buy from the company again.

Mike was so personable, he gave us time to look throughout the showroom. He offered up a tape measure to help us and explained what sofa had the ability to become a sleeper. When we finally decided on the one we wanted he told us the delivery date and it turned out we needed one sooner. So back to the drawing board we went, he was patient with us throughout the process. Great guy will buy all my furniture through him. Excellent job Mike.

They didn't have what I needed, but they were wonderfully helpful trying to get it for me. When I need something else, I'll be back.

The young gentleman that assisted us was very attentive, courteous, patient and helpful. He went through the showroom, the computer inventory, and ultimately brought down prices to match online cyber week sales on the sofa and rocker recliner we ultimately chose to buy.

The business' employees and management were friendly and attentive to us as soon as we entered the store. I told them that we wanted to look at recliners, and we were left alone to check things out on our own - which helped us to concentrate on the pieces we were looking at. When we were finally ready to ask questions, they were right there to assist us in our decision. The prices and quality are exceptional, and with help from Lacey, we also chose a bed for my daughter. I would recommend shopping at Ashley first, and if you shop around, you will probably find that Ashley is going to be where you will make your furniture purchases.

The employees were not pushy. They allowed us to look around at our own pace, and when we had questions they got us answers quickly.

The customer service at Ashley furniture was awful. I purchased a couch at the Silverdale branch. Told the sales man what time frame we needed for the delivery (anytime after four). He set us up for the $200 delivery. We got the confirmation that it would be delivered between 12-4pm. Tried calling after waiting on hold for 20 minutes the customer service line disconnected. This happened twice. The next day it happened again. Finally got through after hours of frustration. If you&'re looking for convenient furniture delivery. IKEA is way better and cheaper fees. I had no trouble with their services for my other couch.

Josh the sales person was wonderful. I look forward to using josh again. He is a wonderful person and will do his best to make you happy.

Excellent customer service! Found exactly what I wanted and had it purchased, and scheduled for delivery quickly and hassle free!

This is just a showroom and it absolutely has everything and more anyone could possibly want minus a tufted bed and a bunk bed with the desk under it. It only really lacked in the child area for me. Selection was great, things are overpriced but they do have a great financing plan if your ready to commit to the 12-36 month financing @ 0%. The sales guy that helped us named Mike was friendly and informative. He wasn't your typical talk and schmooze salesguy. He told us about all the specials in the store that day and then would leave us while we talked amongst ourselves to figure out what we wanted to do. He also was readily available whenever we had questions. It was Black Friday too and he still seemed to make it back to us. We ended up leaving and checking out J.C.Penney, Macy's gallery, and Lazy Boy. Those were short lived in and outs in the furniture area and quick back to Ashley Homestore. Glad we took advantage of the great sales they had! Good quality products, great sales people who dont pressure you, and ample parking lot.

Amy did a great job helping us out ❤

We are happily sitting on our brand new couch that we purchased. Ryan helped us find the perfect couch. He was a very nice & showed me everything in the entire store in order to make the right decision. The couch arrived on time & it is awesome! Ryan gave us great service & was very knowledgeable about what the store had to fit the room we needed it to go into. He knew we wanted to get the couch in time for Thanksgiving & it came exactly when the promised. This is our first experience shopping at Ashley’s & it was a great one!

My wife and I were helped greatly by Ryan as we selected a reclining sofa with specific requirements. He demonstrated several models, explained the features of each, and also helped arrange the delivery. Superb service period.

We spent a few days making a decision on a new reclining sofa with Ryan's guidance. He did an awesome job answering questions and also made sure we ended up with the right unit (the Austere) to fit our needs. Ryan made shopping a very pleasant experience!!

Nice store and nice staff

As expected the prices in store don't match the online prices. Make sure to look at their website to see if it is offered on there for less money (saved us a few hundred). Just know that if they are currently out of stock online they won't honor the price even if it shows it before the item is in your cart. Seems more and more retail stores are using this tactic, then offering things "on sale" that are actually just reductions on their marked up prices.

We received excellent service. The person helping us truly listened to our needs and wants. She worked to find options but was never pushy. We found a couch we love and the price point was in our budget too. I will consider going there again when I am in the need for furniture in the future.

Salesperson Lacey was great. But we have had the worst time trying to get a hold of someone for delivery. First they had us scheduled for the 13th between 10:15-2:15, as of 3:30 that day hadn't heard from anyone. Finally after a hour got a hold of someone and was told the furniture wasn't even in the warehouse yet so we weren't getting it on the 13th. Hmmmm and no phone call from them before hand to let us know that. So got it rescheduled for the 16th and have been trying for over a hour to get a hold of someone with no luck. This getting put on hold for several minutes to an hour is ridiculous. This furniture is for my Mom who has no living room furniture which we told them that and it was very important to get the new set as soon as possible but they don't seem to care about that only that they got her money ($1200). I was planning on buying some furniture myself but it won't be from there.

Horrible! They lie about when your furniture will be delivered!!! Just awful! Zero accountability!!

Fantastic service! We worked with David who helped us find the perfect set of dining room chairs! I would definitely recommend visiting their store if you're looking to make your house a home!

I went to Ashley Furniture in Silverdale looking for a new mattress for my guest bedroom. I was greeted promptly by Ryan. He was very knowledgeable and pointed me to exactly what I wanted. The mattress was delivered to my house quickly and is very comfortable. Thank you!

Ryan was fantastic and lots of help. Thank you for moving everything around and showing us all different combinations.

My experience with this place has been absolutely horrible. I ordered a bed set in early September and had it scheduled to deliver on Oct 4th. When it arrived it was broken. They took the piece back and sent another one two weeks later AGAIN it came back broken. I am now a month without a bed set, sleeping on a mattress on the floor. The people have NO regard for their customers. SO this week we have AGAIN scheduled to receive this bed set on Monday only to have them not call and for us to find out they won’t have it until Friday. This place has been the worst experience ever. We’ve asked to refund the bed frame but they refuse.

Lacey J good

I have purchased most of my furniture from Ashley HomeStore over the last 4 years. Every time I have been in the store I have been immediately greeted with kind employees. Today, Rodney was so kind and knowledgeable. I always appreciate the quality of their furniture and their fantastic customer service!

I wish I could give this company negative stars. We have had the absolute worst experience with Ashley's, and their customer service is atrocious. We purchased a 14-piece furniture set and had to wait over a month for it to be delivered. When we finally had it delivered, it was missing 3 tables, the pillows, and our accessories were not what we had ordered. We had to wait 2 more weeks to get the tables and pillows delivered, and yet again something was missing--a part for one of the tables. This part is not being delivered for 2 more weeks now. After each failed delivery, we had to wait over an hour for someone with customer service to answer. We have not been offered any compensation for our trouble, and when I asked for some sort of compensation from the store location, I was told to tell customer service, yet customer service had already told me I needed to contact the store. Obviously, we are not going to wait another hour on hold only to be offered absolutely nothing.

How do I post a zero or negative number!! Well we gave them a second chance after getting a phone call from the manager. Went in, bought what we wanted, he made it real simple....and all was good....until! The 2 year old couch is in our den and the only time we use it (2 adults) is watching a movie or football - we have a separate living room. So put the recliner up and a board literally fell off the couch. No big deal, the manager told us the warranty had changed over the years and covered everything....lie! Spoke to Montage and they don&'t cover it. Now if my dog chewed it up, the fabric is stained or was torn, we are good - but the actual furniture isn&'t covered. Went back to Ashley and they said sorry, but we don&'t use Montage anymore and you need to go through them. Obviously I already tried!!! The lady at Ashley was the only shining star - she took my info and said she would figure it out and call me on Monday. I might get a percentage of my money back. DON&'T BUY ANYTHING FROM ASHLEY FURNITURE!!! The sales people (including management) are deceitful and the furniture should be labeled disposal! First time thought it was fluke...2nd time was because I am stupid and went back. Took the time to post the pictures as well - even the couch itself is starting to drop.... furniture is complete garbage!!!

Friendly staff!!! Easy financing! Lynn, Tony, and Linda were the best!

The sales lady we had was kinda rushing use through the store

Lovely furniture

Fair prices ... nice service ... Danielle was lovely and professional. Will be 5 stars after delivery.

The staff were extremely friendly and the presentation was clean and easy to navigate. We didn't purchase anything so I cannot speak to that part of the experience.

We recently purchased a living room set at the Ashley store in silver dale. The sales representative was very helpful and courteous and helped us find just the right sofa set. It was delivered the next day in perfect condition. And we were quite satisfied with the excellent quality at a very reasonable price

I was with my parents when they purchased this "package" deal. I felt that the prices were very inflated to try and show saved value, and also did not appreciate the salesmanship. But regardless, my parents were excited about their package deal. They host childrens' groups at the house and also watch grandchildren, including my daughter, and needed to have everything put into place on the delivery day after making arrangements to move out the old furniture. The delivery came--no rug, no accessories. The delivery man even said we should make a claim. Total pain and a problem for hosting. I called on their behalf and customer service couldn't even connect me to a store manager in Silverdale, who was too busy to take the call. I would recommend against dealing with this store. No follow-through.

Lot of furniture, really helpful people and good service all around

Update: We originally had worked with a guy named Thorpe at this location who was friendly and promised us all sorts of satisfaction guarantee for anything we purchase. He no longer works there. In August, we purchased brand new furniture plus a insurance plan in the event we need anything repaired. A chaise and sofa, ottoman, side table, dining room set (table, chairs, bench, rug). Our total was expensive so we expected it to be the best. Furniture was delivered in August and we were disappointed. Dining room bench came with a pre-owned wrap. Unclear if it’s a used product but the quality of all the items makes it appear it’s used. When we asked staff at this location about it, they were just confused and unhelpful. Dining chairs came with pen and smudge marks and all the chairs have missing screws but still was set up (set up was by Ashley reps). Dining table has a massive imbedded smudge which looks like a reflection or grease stain, and a large crack. Also bows easily. Tech came and said chairs and table will be fully replaced. Update: It’s now near the end of Sept. Ashley has attempted multiple deliveries of the wrong items and keep not bringing the table. We are told the same thing “call Ashley” and we do, and go through the cycle on repeat. Ashley furniture has been a complete nightmare in dealing with and they can’t get anything right. We do like the sofa, so it’s unfortunate that because of our negative experience with post purchase we will not buy from them in the future.

Disappoint this is my third time buying from Ashley furniture all 3 time has issue like missing parts or incomplete shipment.

Mike was great!! Buying a mattress can be very complicated and he made it so easy. Great job!!

The store had all the latest styles and trends in what I was looking for. The latest The salesperson was helpful and positive. She offered ideas, but didn’t force anything on me. Once I made up my mind, she was quick and efficient with the paperwork. It was a joy working with her and Ashley furniture.

Great furniture, great staff, great store.

Furniture hasn't even been delivered yet and I'm not happy. We were sold a piece of furniture without knowing it was back ordered, then was scheduled a delivery for a portion of what was purchased. We received two phone calls stating that our table would be delivered on a certain date. The delivery never showed up and Ashley never had the courtesy to call and tell us it wasn't coming. We took time off from work to be home for delivery. We have purchased from Ashley before without issues, however this will probably be our last. Also, if you try calling the phone number provided, be prepared for a 20 minute wait until someone will talk to you. I wouldn't recommend going here.

I purchased a bed set In July with a delivery date three weeks later in the beginning of August. . upon delivery hardware was missing and the frame could not be assembled. After calling customer service I was told replacement parts would be expedited and a refund of delivery and assembly fees (no refund was offered) . . parts were promised to be sent out to assemble within 24 hours I instead was sent an email with a delivery date in September another 3 week wait time . . . I called customer service back and was told I could wait or return it I chose to return. The return pick up date was set for September 7th. I waited at home all day with no pick up when I called customer service I was told there was no number on file and the delivery people couldn't find my building so it was my fault the delivery was missed. After requesting a manager I was promised pick up on my choice and nothing else could be done as refunds are done through different department I chose my next off day Wednesday 9/11 and I received an email today with a pick up for next Tuesday 9/17. I have spent countless hours on the phone on hold with customer service, lied to over and over on resolutions. I ordered a complete bed frame and was only delivered head and foot boards so the set has now been in my house in pieces for over a month. This is the worst company I have ever done business with. Just like all the other post I have no clue how your still in business with horrible business practices . . . I want a refund and frame picked up as promised

Honestly, I dont know how this place is still in business. Theres a surplus of employees ready to sell you something when you walk in but if you have any issues afterwards, delivery, service, etc there&'s no one available or they dont know. If you have the option to purchase from anywhere else, please save yourself the trouble and go with them. Just the process of getting my delivery, missing items, replaced broken item, and getting to speak to someone that can help has taken up way too much time and energy. The manager stated he would credit my account due to all the issues. That was 2 months ago, now can you guess who&'s never available or with a customer whenever I call?

Ashley Homestore needs to have better coordination and communication with their warehouse. After making my purchase I tried repeatedly to call and make an appointment for pick up, no answer. The phone would just ring until it dropped the call. I called Silverdale was told "Good luck getting ahold of them, that's the same number I would use." Really?? Are you kidding me? You dont have ANY other way to contact your warehouse? As a business selling quality furniture you need to follow the process through until the end! So congratulations this is the first and only time I will be buying here, Macy's Furniture can have my business in the future.

Love the new pricing system! Three 14pc bundles make furnishing a room with a complete look easy as pie! Staff was super friendly too! Thank you Maria, Ray, Rob, Mike, and Micah for a very enjoyable experience!! You all rock!

If you're thinking about saving some money, think about how much the lawyer you WILL need is going to cost you. This has been the worst experience with any company I have ever dealt with and I am 39 years old. We have been trying to get a couch and dining table for over a month and everytime they come to deliver the furniture, there is something wrong. It's also never their fault!! We now have everything but 1 dining room chair and the store manager along with the main office said they are tire of dealing with it. Nobody will help and they always transfer you to someone else.

Easy and great experience at Ashley furniture! Very helpful staff and quick checkout!

Ashley furniture shame on you of having business company like this !!! I'm going to give another review about this store in Silverdale and their employees especially their manger name DJ who is rude and not helpful to the issue . This mattress defected and it looks like not even the same mattress we chose in there store . Pick up this mattress was a nightmare of waiting half of our day to pick up and leave . Then we couldn't sleep on it sagging and too soft and they said " we signed and can't return or exchange . " We paid a good amount of money to get a new mattress so we can sleep in and now we can't even sleep on it it feels like we are going down on the middle worth quality mattress I ever bought . They don't disclosed what your signing in their little card reader they don't print the contract for you to see what's on their contract so you can't see your not allow to return or exchange their mattress . Don't trust them don't sign contract until you read word by word don't trust them they will not let you know what your signing never going to buy anything form Ashley furniture they are the worth company to deal with !!!

My fiancé and I came in looking for a bedroom set for our new home and Lacey helped us pick out the most gorgeous set. She gave us the best experience we’ve had with customer service for a while so it was very refreshing to have worked with this wonderful young woman. So personable, she made us feel like it was so important to her that we were pleased with not only our amazing new bedroom set but with our experience as well. Thank you so much Lacey! If you go to this location in Silverdale work with Lacey !!

I don&'t recommend going here. Here is my story or should I say nightmare dealing with this store and company:I bought 4K worth of furniture from this store. I received a text on Tuesday that my furniture would be delivered between 8am-noon (please see photo). After wasting my entire morning and afternoon waiting for them, I decided to call when 1230 came and went. They said &"oh no your delivery is from 3p to 7p&". I explained I got a text and they said &"that&'s weird I don&'t know how that happened someone must have made a mistake&". Ok no big deal, I&'ll wait. 3pm shows up and I get a knock on my door. No introduction telling me who he is there, there is no truck in my driveway. I ask can I help you? And he says &"delivery&". He then proceeds to tell me his truck can&'t get up my driveway. They never even attempted to get up my driveway. I said ok then drive up as far as you can and I&'ll load it in my pick up. He says no. I tell him it&'s not an option I paid for this and a delivery. The driver goes half way up my driveway then stops even though there is no reason to stop and they refuse to to further. I&'m already tired of the rude and unprofessional behavior and don&'t feel like arguing so I get my truck and one guy helps load it in my truck then helps me move it into my house. The other guy just stayed in truck texting on phone. They tell me &"no install&" even though I paid for it. I said whatever that&'s fine I&'ll do it myself. Well they forgot to deliver the feet on back of headboard so now I can&'t even put the bed together. I call and am told &"oh it will be about 3 weeks to get these parts&". I then call the store and talk to a manger who apologizes and says he will waive the delivery fee. He says it&'s Friday so he can&'t do much but he will be in on Monday and call me. Monday comes by, no call. At 1pm I call and am told &"oh he&'s not in yet, I&'ll have him call you&" an hour later same guy calls back and says he won&'t be in today but he will look into and call me before close. No phone call. This place is a nightmare , do not give them your money they truly don&'t care.

Don't sign any contract without reading. I purchased this mattress from this place their store manager DJ has zero customer service and the employees welcome you at first but as soon you have issue they will shove you on the side , and give you cold shoulder . They didn't disclosed to me about this matters if I buy I can't RETURN or EXCHANGE which I asked the salesperson if I don't like can I return or exchange and she said "YES. " !!! This mattress it's a defective product . it is a junk quality, plus they make you sign their contract without disclosing their policy and as soon as you get the product that product it's yours for ever. Their solution for me was to buy another mattress with their cost . I said I just paid $1,100 , and your telling me to buy another product from you !!! Don't trust Ashley furniture they are liars , bad customer service , and they shouldn't be in business ! Don't trust their paperwork read word by word , so they don't do what they did to me . Made me trust them and now they don't help me to exchange this mattress!!! NEVER BUY ANYTHING FROM THEM AGAIN. They lost my business and families business for ever !!!

Don't even think about buying a mattress here. We spent $1000 for a mattress and there is NO RETURNS and NO EXCHANGES. The mattress that we received was not the mattress like we laid down on in the store. They did not disclose that we could not return or exchange the mattress. You're better off going to sleep train because they have a 90 day return policy or exchange. My mom even purchased a dining room set and the base didn't come for three months. The wait at the warehouse in Tacoma was two hours and 45 minutes as well as the other four people that are waiting for their stuff for much longer. AND JT THE MANAGER IS NOT HELPFUL. If I could give them a zero rating I would.

We found the perfect living room furniture for our home. Rebecca at Silverdale Ashley HomeStore is wonderful. She was helping another couple while we were looking around. When the other couple was deciding on what they wanted Rebecca answered all of our questions and then checked us out. I'm giving a 3 star review because I'm writing this review without having my furniture. They give you 2 options to get your furniture. You can drive to Tacoma and pick it up at the warehouse or they will deliver. Luckily they deliver to our address but it going to take 8 days. It's a 3rd party delivery company. You pick your day from their available dates and they will call you with a time window. If the furniture comes damaged you have to spend it back. The survey should be sent out after they know you have received our furniture so you can give an honest review.

The only positive experiences I had with this company was my sales man, Mike, and my delivery team. That's the only reason I'm giving two stars. This store deserves 1 star but Mike & the delivery team deserves 5. Excluding mike and my delivery team, the customer service has been awful. I'd try to call the store several times about a question I had, and every time I was on hold until I hung up. No one ever picked up the phone, no matter what extension I chose. The automatic message just said, "all of our representatives are busy right now. " This happened every time i called, on different days and at different times. So since i couldn't get them to answer, i went into the store for my question. I went in to ask a simple question about delivery options and the woman who talked to me at the front desk was incredibly rude. Extremely short with me, acted like I was wasting her time. She wasn't being completely clear with me, so when i would ask questions to clarify, she'd get even more rude. When i was asking about delivery options, a simple "I'm sorry, but unfortunately we can't do that at this store for these reason. " would have been great. My delivery team was on time and great to work with, but they weren't given all of their parts (which i understand isn't their fault). whoever loaded the order forgot to put all the legs for my sectional in their truck. So now I'm waiting 7-10 business days for them to come out again, and put the other set of legs on my couch. Mike and my delivery team were amazing, but i hate to say that I'm giving money to a company who clearly doesn't care about customer service.

I went into this store in July and looked at dinning tables. I ended up purchasing a table that I liked, but got told when I was there that the benches for the table I wanted wouldn’t be available and that I could direct ship them to my house and they would arrive before the other pieces that I ordered came. Fast forward a month and my husband and I are wondering where our direct ship benches are. So call customer service find out they are back ordered and won’t be delivered till 2 weeks from delivery date. Talked to the manager and he was going to give us the benches off the floor till our benches came in because after him doing research our benches wouldn’t be in till sometime in September. 3 days before delivery get a call about the time frame for our delivery, call back and get told our table is now back ordered and won’t be delivered till a week and a half later. Speak to store manager and get told he will give us the table off the floor till all our stuff is delivered. 2 days before delivery get a call that we aren’t getting the rest of our order till the table and benches are ready to be delivered. Finally just canceled the whole thing. Ray and DJ both wend above and beyond to do what they could do to help is out but their staff and the lack of communication from Ashley ended up being the downfall and over shadowing the good will they tried to do. Ended up getting the same table from a different furniture store. I WILL NEVER PURCHASE ANYTHING FROM ASHLEY AGAIN

They never seem to get the delivery right - its always someone else's fault .

I ordered a table set . It took a month to get and it came damaged. Possibly a floor model. We have been trying to get a replacement no calls no emails! Had to go to store to get answers. Now we will be almost 2 months to get our table set! Horrible customer service!!

Our family has made two rather large purchases at Ashley. The first was when my mother practically furnished her entire home. They have a great selection and the sales associates are top notch, friendly and knowledgeable. The delivery of your order is what is causing them to lose so many stars. They completely fail in that regard. The first order we purchased we only received a portion of our order with no explanation as to why and just that they would call us to schedule the remainder of the order. It was more than a month later btw... and pretty close to the holidays which was a huge bummer.The second order also went well up to the delivery part of our experience. We purchased a brand new bedroom set for my son. I made it very clear to the sales associate how unhappy with how our last order went and that we were in no way willing to go through that again. Well, here we go again!Delivery was originally scheduled for August 6th. Rescheduled to the 16th. My mother just received a text rescheduling it to the 21st. This is inexcusable and they have lost our business entirely. Its sad that the delivery system is killing it for them. Its highly coincidental if its just me having this happen twice.

I wish I would have read the reviews before going in store. THIS PLACE HAS BEEN A NIGHTMARE. The service we have received has not been "terrible" the issue with this store is the miscommunication and "run-around" responses they give us. My boyfriend and I purchased furniture from this store in June and here we are almost August and still have not received our complete order. My first delivery date was scheduled for July 17th, I got a call on the 14th asking if I was willing to reschedule for the 19th considering other deliveries would be made around the area. Being considerate and understanding customers aren't always the easiest I agreed. At this point I had to request another day off from work to ensure I was home for the delivery. I asked the woman who called what time on the 19th this would happen and she stated "someone will be calling to let you know" I trusted this was true considering it was coming from one of their employees. Friday the 19th arrived and at 10 AM I called to check if I had missed something I was on hold for about 53 minutes before someone answered. I explained the situation to them and they said the next delivery date they had was not until the end of the month and that they only did base deliveries twice a week. I told them this was the second time they had rescheduled my delivery and that this was extremely frustrating because I couldn't keep requesting days off, at this point I couldn't trust what they said but I had no choice but to accept it. I was informed that not all items of our second order had arrived and that we had to come in store to resubmit the order because "the warehouse" was giving issues. All I want is my furniture and to be done dealing with this place. I hate being the "complaining" customer but I don't get any solid responses. After working with store management and resubmitting our order we finally had a date for delivery ( yes mentioned to waive delivery fee ) July 26th was set we got a text message stating our order would be here between 9-1 at 9AM I got a text that they would be arriving within 30 minutes, I didn't hear anything and at this point it is noon. I called the Silverdale store wondering what was going on and they stated they would call around to figure it out. I got a call at 2:30 asking if I had received my product, I explained the situation to them and they said they would figure it out. I was able to receive my table, couches and tv stand but still no bedroom set for my daughter. We called and they scheduled us for the 30th, once again took another day off work. NO DELIVERY WAS MADE ON TUESDAY THE 30th OF JULY. I called the store and they stated the warehouse had a power outage and that there was going to be a delay. I was told I would receive a call to reschedule the time. NO CALL. My boyfriend called today 7/31/19 and now was told August 6th is what they could do. My boyfriend reached out to Tacoma and they were willing to compensate for the inconvenience BUT. . once they found out we had made our purchase from Silverdale they had to transfer us, once again on hold for over 40 min I told him to hang up. This situation is so unfortunate and frustrating. I feel this matter should be taken to base legal to notify service members this is not a reliable business for furniture purchases and deliveries -prepare to request lots of time off, only to be dissatisfied.

Mike was a pleasure to deal with. I loved all the choices of mattresses.

Great people and experience!! The employees here helped us amazingly and quickly. The couch and bed we bought were extremely comfortable and perfect, now we are waiting for delivery. My review is based off the in store experience as I haven’t experienced the delivery yet, but I believe, if they are anything like the I store crew members I spoke with, I will be extremely happy and satisfied.

If I could give this store 0 stars I would. We went in under the impression (according to their website they had it in store) hoping to leave with a dining room set. We walked in and looked around nobody asked if we needed help, we finally found the table we were looking for and one of the store workers came by and walked right passed us and to a family of 5 and decided to ask them if they needed help at all. We went in knowing exactly what we wanted and over hearing this family's conversation they weren't even sure if they were going to buy anything today. We sat at the dining room set we wanted for a good 35 minutes, and then decided to get up and walk around hoping someone else would see us. We were extremely mistaken. Another 15 minutes went by and finally the manager asked if we had been helped, we told him know that everyone had avoided helping us and gone to other families after making eye contact with us. He called on his radio for help, the same girl who walked right by us the first time came to answer the radio call, and walked up to us, manager walks away, and then she did too without asking us if we needed any help. By this time we were extremely ticked off. We had been in the store for an hour at this point. There was a worker who walked up to us once he finished with another family, kudos to him he turned around and saw us sitting there, walked up with a big smile and asked if we needed help. We said yes and explained we'd been there an hour and we asked to get the dining room set today and were informed we'd have to pick it up from the warehouse in Tacoma. Of course we walked out because we just wasted an hour and a half at this point for them to tell us that their website was incorrect.

PLEASE READ BEFORE SHOPPING HERE. If I could give a zero I would. We finally got to replace our poor quality ashley mattress!! ($1500 + down the tubes). We purchased jan of 2019 and it&'s already shot. Speaking of shot, I am getting pain shots in my back I am sure this mattress has a great deal to do with my back pain. It started hurting in Jan!! Has a huge hill in the middle, BOTH SIDES!! We were so desperate that we tried turning the mattress over on the WRONG side. Formed another mountain!! BELOW are the previous comments: Are you kidding ASHLEY?!! ReRead my initial comment. WE ALREADY DID THAT. We contacted YOUR SILVERDALE store, we CONTACTED YOU REGIONAL OFFICE TEXAS. Should we do that again??! ARE YOU KIDDING?!!

My wife and I came in just looking for a dresser and left with a whole bedroom set with a huge thanks to Mike! He was awesome!

Vultures. They are worse than 1990's used car salesmen. Also, everything is more expensive in store than online. If you do end up buying something from the store they will price match what is shown online.

Vultures. They are worse than 1990&'s used car salesmen. Also, everything is more expensive in store than online. If you do end up buying something from the store they will price match what is shown online.

Maria in the Silverdale store did a super job helping us with our purchases. This is our second time we've shopped at Ashley's for our home and both times felt we got a good price and great customer service.

Robert Wymer was super helpful and helped us get exactly what we wanted. When we walked in to the Silverdale store he told us about the great deal you were having. He was attentive but also knew when to give us our space and look around to figure out what we wanted. Rob checked up us often but wasn't puhy and he ultimately helped us come to our decision on getting the perfect coffee table and some other decorations as well :) Great customer service! I will come back to your Silverdale store as long as Rob is helping us with our next purchase :)

ASHLEY FURNITURE SUCKS!!!! We bought and paid for our livingroom set and barstools on May 30th. 4 deliveries scheduled, 2 incomplete deliveries and days wasted and we still don't have all our GODDAMN FURNITURE!!! This after being put on hold for over half an hour on multiple occasions. Being patient and polite is DONE!!!

Mike was awesome! Helped me find the T.V. console I came in looking for and some good conversation. Linda was most helpful when it came to an issue with my Synchrony card... cool as a cucumber! Mahalo for the great service all around!

Went in with the intention of buying a children's bed set. Super cute! Also, a entertainment center for our living room and a king bed frame. Walked in and not ONE person said a word to me. I even walked up to the counter myself to grab the 4th of July deal paper. . . NOTHING. I did 3 laps and there was 1 other person in there looking. Nothing. Sorry, I don't care how cute your stuff is. If you cant say even hello to your customer...I will make sure I let the other people I sell homes to that Ashleys in silverdale is not the place to go.

This has been the worst company to get anything from. I recently moved to the area. I bought all brand new furniture they delivered all my furniture weeks later than we had scheduled for. Later I bought a sofa from them and they were supposed to deliver it on a scheduled day. They changed the delivery time twice so I waited up until 11pm at night as they had rescheduled for. Nobody showed. They rescheduled for another day. They still did not show. They say they will return my call and do not. I went into the store twice and they couldn't give me answers because they have terrible communication with who delivers their furniture. I asked for my money back and spoke with a manager who said they would send my check in the mail in 4 weeks. I called 4 weeks later and she said it was sent in the mail and it should be any day now. 7 weeks now have past by and I called the store for an update she said the check was never sent to me and she will try to resubmit and it'll be another 4 weeks. This is the most unprofessional company I have ever dealt with. Unacceptable way to run a business.

Love my fruniture set.

Absolutely take warning when shopping here. The negative reviews are right on point with what we dealt with. We first stopped in and looked around to see what, if anything, we liked. We ended up finding what we wanted and proceeded to make the deal. When I was given an insane delivery price I said "were good, we are leaving thanks". . Enter salesman tactics. Said they would wave the fee or take discount off the couch so we agreed. Then it came time to talk about delivery. I was told it would be over a month, so again I said no we don't want this, let's cancel this and tried to leave again. Enter salesman tactics. I was then told I could get even more off the couch price and they would get me a delivery date within a couple weeks. Awesome, okay I'm in!! I paid for the couch in full, about 3100$ and was told I would get an email the next day about delivery date. Cool, awesome. The next day comes and no email. Didn't think too much of it and went on with my day. Three days go by so we call and ask what the story with the couch is. We were then told by Linda "delivery date is not set in stone" and that a delivery date for August would be when we would get it. It's June mind you. So again, I said no, cancel my order and refund my money this is not what you told me. Enter salesman tactics. I was then offered even more off the price again and a promise to work on getting a better delivery date. I declined and asked for my refund. I was then told I would have to go all the way to their store to process the return otherwise they could not cancel it. . so we had to go all the way to their store only to get asked AGAIN what the issue we and if we could fix it. NO YOU CANNOT FIX IT. I then had to wait awkwardly for 10 minutes while they figured out the return. Finally got it handled though. I will never shop there and I suggest you don't either to save the hassle. But if you must shop there, take this as a lesson. Keep telling them no and walk out as many times as possible. You'll get a couch for half the price and save that money for the alcohol needed to deal with their antics on delivery dates. Also, to be fair to the sales team, they did their job and were courteous and friendly. This is more of a corporate issue so I do not blame any one employee. It is not their fault they are putting items in their show room and not being able to have a reasonable delivery time due to shipping, manufacturing or whatever warehouse delays that are happening. Step it up for your employees because they lost out on sales because of the mismanagement. We had intended to fill our new home starting with the couches. That is a huge loss.

Mike was awesome. Helped me with my guest bedroom. He sure does know what he is doing.

DO NOT GIVE THIS STORE TOUR MONEY!!! UPDATED: 14 June 2019, Still absolutely garbage. So it's now been 3 months waiting for a bed set. Was told delivery of the 25 of may.The day Comes and passes no delivery, no phonecall. Call to see why, im told that I never confirmed the phone call or text ( that I never received). Rescheduled for delivery on the 19th. Was told today that all of my items are on back order now and won't be available until the 24th of July. Nothing but horrible things with this store. Ashley furniture will never see another cent from me or anyone I know. Absolutely garbage service...iv been rescheduled 5 times for delivery on 2 items. Been told it's at warehouse 3 times and "they don't know why it hasn't been delivered". You have to physically go to the store because no one will answer you call. And a soon as I asked for a refund calls start going out to management "to get things done". One of the worst experiences I've ever had.

Linda at Silverdale Store &"The delivery date is not set in stone.&"That&'s all you have to know about this business. Failed to deliver on the agreed upon date, and the above was their response. There was no weather preventing delivery, no accidents, the product was in the warehouse.Other classic lines from my call with Linda:&"You are now dealing with a corporation&"&"We cannot do anything about the delivery date&"&"We can only deliver on Wednesdays, and we do not have in-store pick up, you can only pick up in Tacoma. Corporate changed the rules&"Tons of pointing the finger and never wanting to fix the issue.To cancel the order/refund, I have to physically go into the store.I look forward to walking into the store as an unhappy customer and taking the time to quietly warn others who are shopping.What an odd policy, make unhappy customer show up to get a refund.

READ THIS!!! My fianceé and I went in looking for a couch for our new home. The salesman in Ashley was great and things were going very well until we went to finance the couch. The only reason we financed was to help my fianceé build her credit up. That's where this goes bad. We got approved through their in house financing AcceptanceNow. The process seemed to go smoothly and we got told our monthly payments. Well not even a month after we bought the couch our first payment somehow became due and was almost $40 more than what we were told it would be. We got charged a fee we were never told about and doesn't help pay down the balance whatsoever. Lesson learned and we will never finance through them again. Now we are just going to pay it off faster to be done with the whole situation. I'm sorry to have to give Ashley the 2 stars but their financing just screwed us. Great service until that point though.

Terrible customer service. Sold me defective furniture and have been trying to get it fixed for months. They make promises to me and dont keep them.

Good selection, great people, plenty of free parking. Delivery is available. Prices were slightly higher than competitors.

My husband and I walked in there yesterday and were looking for something particular. When we first walked in a saleswoman was talking to someone in a major pathway to the back of the store. Neither one of them acknowledged us and would not move to the side. We had to walk between the furniture to get around them. We saw no other sales people on the floor as we made our way to the back of the store. Once we made it back there, we noticed the manager of the store was struggling to get a dresser on a rolling cart and was having quite a bit of trouble doing it by himself. My husband and I both helped him put the dresser on the cart and then he walked away after saying a short thanks. He did not ask if we needed any help finding something. We decided to take a walk around the whole store looking at the wall art they had on sale. We walked past the customer service counter where two sales people we leaning on the counter and two people sitting behind the counter, none of them said a word to us. We decided to leave the store very disappointed. We will certainly have to think twice about going there again. And for some background...we have purchased ALL our furniture besides a sleep number bed from Ashley over the past 15 years in 2 states to the tune of about 15K....might be rethinking furniture buying.

if i could give negative stars i would. I ordered my couch, loveseat, and chair 2 weeks ago. 3 different times it never showed up no call, nothing. i would show up at the store after waiting and was told they emailed the warehouse and would call me back the following night. which no one called me back at all. after waiting monday all day, i called and was on hold for hours. i finally went to the store today to see why it wasn’t delivered, after confirming the order for monday with 3 different people, they made up the excuse that it wasn’t confirmed today. Instead of trying to deliver to us sooner, or taking money off for making this our 4th delivery date that it was suppose to come, the store manager Ray, pretty much told me that they won’t make a profit and i would again have to wait 3 more days until the living room set would come in. When i told him to just cancel the order, he told asked me if i knew what the furniture leeway was in washington (?) to which i replied with, no but why give a delivery date 3 separate times and not show up?? and then to make up why it wasn’t coming. i would highly recommend going somewhere else.

I canceled my order after waiting a month for couches they where super rude on the phone and didn't even attempt to locate my house. When I finally reached someone( mind you I was hung up on 7 times) after 3 hours on the phone, they told me the drivers went home and they could schedule me out for 2 or 3 weeks. My delivery time was 3pm to 7 pm ( They called at 220 and said they would be there in 20 mins) and it was 5:25 when she told me the drivers went back to auburn and were done for the day. We gave our old couch set to our parents already and now we have no couches. Off to go spend our money elsewhere. I do not recommend doing business here!

Had a bed schedule for delivery today. Called to see why it wasn’t here yet and the lady says it was canceled! If we wouldn’t have called we would have never known! Now I have to wait god knows how long to get my bed. It’s already. Been a week. The sales guy was awesome but very disappointed in how long it takes to get something. You would think they would offer free delivery after this especially when spending over 5000 on a bed.

So ANGRY!!!! The sales person and manager at the Silverdale Ashley store set up our delivery for late in the day on May 2, we actually took time off work early to be there, confident that we would get our delivery late in the afternoon/evening, which is most convenient for us. "They deliver until 7PM, so it won't be a problem", the exact words were told!!!! To make the sale???? Is that the purpose of lying to customers???? Now...I am told they can come ONLY in the morning tomorrow to deliver our furniture!!! I spoke with someone named Stephanie at the delivery number provided...she lectured me about how unrealistic my request is....REALLY!!! Lecturing a customer on how busy you are??? I made a purchase from you...I was likely to make another...not now!! I do not like being lied to, I do not like being lectured like a naughty/stupid girl!!!!! So Angry!!!!

VERY UPSET with Customer Service!!!! We shopped at Ashley Furniture in Silverdale on Saturday and purchased a living room set from Tiffany and her manager Ray. They were extremely friendly and professional. They told us that the next available delivery date was May 2nd (Tomorrow), they also told us that deliveries were possible until 7PM. We requested that our delivery be later in the day, but I could come home from work early, providing that it was after 4PM...we were assured that this would be no problem. We happily paid for our furniture, anticipating a Tuesday delivery and being able to enjoy our furniture. I received a text message this morning stating that our deliver was scheduled in the morning of May 2nd, I assumed there had been some mistake, as we were promised a no hassle afternoon/evening delivery. I phoned the number provided, 360-329-4026, I was connected to a woman who said that the information I was providing about time was impossible!! I asked to speak with her supervisor and was connected to Stephanie, who said that she was a manager for Ashley. I have NEVER been spoken to in such a RUDE and UNPROFESSIONAL manner. I merely told her what my issue was, she responded as if I am the dumbest person on the planet, she said that Ashley Furniture does not provide personalized customer service, What??? I am asking for an Afternoon delivery like I was promised, I am not asking for anything more than what I was promised!!!! Is it Ashley&'s policy to tell the customer whatever they want to hear to make a sale, then treat them like they are NOT important after you have their money???? That&'s how I feel. I am VERY UPSET, VERY Disappointed!!! Stephanie should be fired, she is a detriment to your company!!! I will be telling my 300 Facebook friends about this rude treatment and I will ask them to spread the word to their friends...this is a TRAVESTY and you should be ashamed. Loralee Davis

I am now a former Ashley customer. Totally unacceptable service from this company. Two months ago, in store, ordered an item of furniture. Was told I'd have to wait until it arrived in the Silverdale store on 4/11, that I'd be called. Was never called. Went into store in person on 4/23, told it was in. Wrong item, sales guy tried to give me the floor model which was the wrong color. Apologized, said he'd give me free delivery and get back to me that afternoon with detail. Two days later, no call, I contacted CS (not even in the store), no notes on my order. Am cancelling the order. NO communication, no information, not keeping their word. Done with Ashley. Good bye.

You get what you pay for. As much as we wanted our experience here to go well, it simply did not. Salesperson was completely clueless, desk person Ana couldn't even fake a smile or a pleasant tone of voice with coworkers or us as customers, and dealing with corporate about our delivery was a headache. Overall, just a very poor experience. If you do have to buy something here, we suggest just skipping the salespeople and ordering directly online.

If there was a negative 5 star I would select it! Since Ashley would NOT REFUND out money, TWO WEEKS AFTER WE PURCHASE IT, with the anemic solution to trade it in FOR A MATTRESS FROM THE SAME FAMILY (seriously), we are now (3-1/2 months later) TURNING THE MATTRESS OVER (see pic) and buying a Costco cushion to put on it. CRAZY HUH?! True account!

I am now a former Ashley customer. Totally unacceptable service from this company. Two months ago, in store, ordered an item of furniture. Was told I'd have to wait until it arrived in the Silverdale store on 4/11, that I'd be called. Was never called. Went into store in person on 4/23, told it was in. Wrong item, sales guy tried to give me the floor model which was the wrong color. Apologized, said he'd give me free delivery and get back to me that afternoon with detail. Two days later, no call, I contacted CS (not even in the store), no notes on my order. Am cancelling the order. NO communication, no information, not keeping their word. Done with Ashley. Good bye. ]

We are at wits end and unable to get our mattress and have no phone or address or email for the "new" corporate office to get this resolved. The first one we ordered and PAID for (at the Silverdale, WA store) was due to arrive 4/10/2019. We got a call from the warehouse the day before it was due to arrive saying that bed was discontinued. I spent MANY HOURS trying to reach the store and was either disconnected or the customer service person said the store was not answering phone or it was busy. When finally reach I spoke to our sales person, Paul, he offered us a different bed and assured us it would be delivered right away. We got another call from warehouse saying that mattress was also discontinued !!!! Again, after hours of trying to reach the store by phone I was able to talk with Linda, a day manager? who said she regretted the issue and gave us a choice of three other mattresses. She promised she would call us between 1pm and 3 pm on Saturday 4/20 with approval from the store manager ( Ronnie?). When she did not call us I again attempted for over an hour to reach her. The customer service phone person was finally able to get me transferred to her at 4:35 p. m that afternoon. With the manager's approval he agreed to sell me a Sealy Blue Mesa King mattress with no additional cost and Linda wrote it up and said it was available and would be delivered on Tuesday 4/23/2019. Yesterday afternoon,Sunday 4/21/2019 the sales person, Paul, called to assured us it was all "a go" that we would have our Sealy Blue Mesa King mattress tomorrow 4/23/19 and that the warehouse or delivery person would call and tell us what time it would be delivered to us. Today, Monday 4/22/2019, at 4:35p. m. I received a call from "Tracy" who sets up deliveries and she informed us that that mattress was not available we might be able to get it by May 4th !!!! She tried to reach the Silverdale, WA store and said no one answered and she tried several times until she finally said we would have to go into the store and get a different one or talk to manager.

Terrible no one to help

Wonderful place with an insane amount of choices! We got our couch from there!

1 star is too gracious..... absolutely terrible. I have called multiple times to get no answer during daytime hours, left messages, called corporate offices and the "corporate office" answer to them not answering phones to help a customer was" why don't you just go into the store???? (with an attitude I must say) " are you freaking kidding me? What is the point of having a phone number if that is going to be your answer to horrible customer service. I mentioned i have a baby and i just cant go in right this minute, she said there was nothing else they could help me with other than leaving another voicemail and hope i get a call back and haven for bid i dont miss the call because the cycle starts ALL OVER!!!!!!!They are the worst. I have spent thousands with them, and they have lost me forever. I gave them way too much of my energy I feel bad for the actually good people who probably work in the sore but they need to get their act together and the corporate office needs to be fired.

Recently had scheduled a delivery with them. Called the day of my scheduled delivery because I didn’t hear anything. The lady on the phone goes “oh yeah you were scheduled for today. How about Friday the 29th?” And I was confused and asked “so it’s not coming today?” And she said no and did not give an explanation or apologize for it either. So I had to request 2 days off from work for something that was supposed to be simple and convenient. She was very rude and I will be going elsewhere from now on.

A little to pricey

They have very poor customer service, they don t notify you when there is a delay in picking up your items. If I had been told that my furniture wouldn't be available for almost 2 months I would have gone else where, they have changed the pickup date 3 times now

spent almost $10.000 on Ashley furniture 🤔I understand that when I came in I had no credit.....so I bought furniture thru acceptance now the company they have to cheat you😤I was willing to pay cash for my purchases advised not to so I could establish credit,after the first 5 grand that I did pay with cash I was still denied 🙊credit WHY? instead of going thru acceptance now which is a hassel👌been paying alomst 2 years and I can't still get credit

After several phone calls we got our delivery fee refunded. This helps but still doesn't change the fact that we were lied to to earn our business

where do I start . . . Justin the salesperson was really nice. . but didn't tell us once you sign for the item purchased , IT"S YOURS damaged or not. . several issues with the item, I've have spent at least two hours, trying to get some customer service. Now days, not sure if that is even a thing ??? Definitely not, ever going back. I build my own furniture.

We just bought a couch and loveseat here and one of the reasons we got them here is the sales lady told us they would pick up our old couches. We paid $150 for delivery and when the delivery people got here they said all they can do is bring the new stuff in. So now we are stuck with the old couch that we will have to rent a uhaul for and take it to the dump. The sales person was dishonest to make the sale. We will never shop here again!

This place is horrible. The only reason we decided to go with ashley furniture is because our sales lady told us they would haul away our old couch. When the delivery drivers got here they said they couldn't touch anything in the house. We called the store and we were told it has always been a policy that they don't take old furniture. So our sales person lied to us, not once but twice. Now we have to rent a uhaul and take our old stuff to the dump. STAY AWAY FROM THIS DISHONEST STORE!

Large selection. Sales guy was nice, but not pushy or hovering. We checked out a couple other furniture stores, but this place had a better sofas and beds with reasonable prices. Highly recommend.

Ashley's is the place we always end up at when we go to buy furniture. We have shopped on line and with other retailers but as we commented to ourselves the other day.....for the past 15 years, 3 houses and a few remodels we end up at Ashley for all our household furniture purchases. They have the most current styles and you're sure to find your style no matter the room whether it's your most intimate room, living and dining or the kids rooms they have it.

Took me forever to get 2 great bar stools, and no discount.

BREE WAS FANTASTIC!!!!!!!!!!

Spent good money in this store! However The lack of customer service blew my mind. When calling someone picks up and puts you on hold automatically. Corporate can't even get a hold of them PATHETIC!!!

are you kidding ashley?!! reread my initial comment. we already did that. we contacted your silverdale store, we contacted you regional office texas. should we do that again??! are you kidding?!!

DO NOT BUY A MATTRESS AT THIS STORE. We bought a mattress recently, plus mucho furniture, had it for two weeks and it developed valleys and hills. We are normal size people. Contacted the salesman and got the "I don't know anything. . . " line. Talked to the boss. She said we had to get it inspected. This was AFTER we sent a load of pictures. NOPE, have to get it inspected. We are up there in years and told them to forget it. BOTTOM LINE: if you get a particular "family" of mattress, YOU HAVE TO STICK WITH THAT FAMILY. We were actually going to PAY MORE for a different mattress, CANT DO THAT!! If I had a doover, I'd go to COSTCO. We still are going too, but you know how we feel. . . . . never again. SO. . . I get this note from Ashley to contact them to fix this!!! Are you kidding ASHLEY?!! ReRead my comment above. I ALREADY CONTACTED YOU!! I CONTACTED YOUR TEXAS REGIONAL OFFICE!! Heard this many times before.

My husband and I knew what we wanted, you sale team( I’m sorry I’m bad at names) just helped us find it faster. He Showed us a few options and took care of us right down to the last detal... thanks

The staff was very professional and courteous. The sales manager Ray was especially helpful and he listened. The furniture is solidly put together. I would highly recommend this store.

Great, personable staff. Huge warehouse selection of everything! Super fast help with credit options.

Visited the store in Silverdale, WA and had a great experience with Bree! She was so helpful and the wide range of furniture was awesome! Lovely showroom showing different furniture groupings! They offer a variety of financing options, too.

We have purchased from the Silverdale store many times and have always enjoyed our sales people and the cleanliness and design of the store as well. We love the quality of the furniture, art and decorations at an affordable price!

My experience at the Silverdale store with my Sales Associate and Sales Mangers went well....... Unfortunately, when it came time to getting a delivery time from Ashley’s “Customer Care Representatives” for my furniture, the experience went downhill immediately. On 1/15, since I hadn’t received a call the day before from Ashley, I called the number for Delivery Confirmations and was told it wasn’t scheduled to be delivered on 1/16 as promised. When I asked why, the answer I received was “I don’t know”, when I asked when it will be delivered, I was once again told “I don’t know”. It was obvious I wasn’t going to get any acceptable answer. I then called the Ashley Customer Care for assistance and was told they would look into this and send an email to the 3rd party Delivery Service for an update and I would get a call back before the end of day so I can schedule my day for the delivery. I waited until 4:00 that day, but had not received a call back, so I called the Customer Care Group again, and was told the person I previously talked to had left for the day. I then talked to another service rep who called the 3rd Party Delivery Company and she was told the delivery would not be made as promised. The Customer Care Rep asked if I would be available for delivery a day later on 1/17 and I agreed. During my conversation with the Customer Service Rep, it was indicated that this was just one of many complaints the Ashley Corporate Office have received about the Washington State Ashley stores which use this 3rd Party Delivery Service. I checked the “Yelp” website for reviews and the reviews confirmed that there are major issues with the delivery service out of the Silverdale Store. UPDATE…it’s now 1/16, and I called the Delivery Confirmation number again to confirm the delivery for tomorrow and was once again told my order does not show being scheduled for 1/17. The “Customer Care” Representative called the Delivery Service only to be told that the best they could now schedule is for 1/22. The Cust Service Rep then called the Delivery Service back again and told them that 1/22 is not acceptable. They then said they could schedule it for 1/18. I was told I would receive a call from the Delivery Service after 2:00 today with a time…..which I did not receive. UPDATE….Now 1/17 and I called the Customer Care Center and was told ….once again…they don’t see my order being scheduled for 1/18. I could not get a straight answer from the Customer Service Rep as to why and gave up trying to talk her anymore. So completely fed up, I decided to drive to the Ashley Store and discuss this directly with a Manager. I talked to a Sales Manager and he checked their system and found that the Recliner was indeed scheduled for delivery on 1/18. He said he would call the Delivery Dispatch and confirm, and also suggested I call back when the General Manager was in in a few hours. I gave the Sales Manager my Cell Phone and asked him to call me with an update. I did receive a call from the Sales Manager about an hour later and he told me that he has confirmed the delivery is set for late afternoon on 1/18. The Sales Manager has been the only Ashley Employee that has followed up when promised. I also received an Automated call from the Delivery Service confirming the same delivery information. UPDATE…. It’s 1/18 at 3:30 p.m. and the Recliner has just finally been delivered. I spoke to one of the managers at the Silverdale Store and was told they are aware of the problems with the Delivery Service and are working on a solution, but won’t have one until April, which doesn’t help me or other customers. Just seems if a company is aware of such a major issue, they would find a solution quicker than waiting several months, or at least make customers aware of a potential issue if they opt for a delivery vs. customer pick up. Speaking for myself…they have lost any future business from me.

Ordered a new matress set with a bedroom set. On delivery day, the footboard did not line up with the headboard, so the bed looked slanted, had to call and request a correct or new one be sent out. 2nd delivery, same looking footboard, same problem. Called and told them this is not correct, please fix. Third delivery (its been over a month and a half now) they beought the matching footboard to the headboard, however, this is not what we were under the impression that we were purchasing. Very disappointed. We dont have the energy to call a 3rd time to get satisfaction, will never buy from here again. There were two styles I guess for the bed set, we were under impression that we qere getting the posts, i guess they ordered the panel style for us. WHAT A BUMMER. Ugh!

Very nice

When Ashley's says they have attempted to reach out and fix the situation, it is not true! I have called twice a week since this transaction began. They can not help and barely answer the phones in the store, at corporate, or at the warehouse. I ordered and paid for a couch in November. It was supposed to arrive in 2 weeks. 1)They called and cancelled and told us it would arrive a week later. 2)They called and cancelled again, giving us a date in January. 3) They arrived on January 5 with less than half of our couch. I called and they said they would bring the other piece on the 12th. 4) I called on the 8th to double check. They now tell me that no, my larger portion of the couch won't arrive until Feb. 1. 5) We have half a couch with only one arm rest in our living room. Now we have to go through the hassle of scheduling a pick-up, asking for a refund that will take 10-14 days, and then shop for a new couch, hoping that we can find a different business that will actually give us what we paid for. This is extremely frustrating. We just moved into our home in November and haven't had our living room couch to enjoy. I'd like to have somewhere for people to sit!

Today I received a message that I needed to call and confirm that I wanted my couch delivered on Saturday, or they would reschedule. What the heck?! Of course I want the couch that I ordered 2 months ago. When I called the provided number, I was on hold for 30 minutes before giving up. I then called the local store and was on hold again until I was finally told to leave a message. I've yet to speak to an actual person today. Why in the world would we have to call to confirm we want our delivery when we've been begging for it for 2 months? And then threaten that you won't bring it if we don't get ahold of you when you surely know that no one answers the phone in your warehouse? Is this a nice loophole so that you can have an excuse to fail to deliver once again?

Today I received a message that I needed to call and confirm that I wanted my couch delivered on Saturday, or they would reschedule. What the heck?! Of course I want the couch that I ordered 2 months ago. When I called the provided number, I was on hold for 30 minutes before giving up. I then called the local store and was on hold again until I was finally told to leave a message. I've yet to speak to an actual person today. Why in the world would we have to call to confirm we want our delivery when we've been begging for it for 2 months? And then threaten that you won't bring it if we don't get ahold of you when you surely know that no one answers the phone in your warehouse? Is this a nice loophole so that you can have an excuse to fail to deliver once again?

Bought a clearance desk; sale process was quick and easy; Keston did an amazing job helping load our trailer.