Ashley | Silverdale, WA 98383

Ashley Silverdale, WA


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
3.8 Star Star Star Star
(1117 reviews)
Star Star Star Star Star
Violet Marquardt 9/22/22

Star Star
Lena Reth 9/22/22

David was great. Delivery took a year and only because my husband came up with the solution. Delivery kept giving our furniture away to other people because it "wasn't all together" when the delivery date came. So my husband said to them, just separate the orders and delivery when the piece arrives... one year later we have the furniture. My husband took time off work because they "promised" it was the date to get it. We even drove to the warehouse a few times to get the furniture, but it wasn't available. They never had an answer for us which was the most frustrating. David was great when we were in the Silverdale store, cooperative, helpful, creative, honest, but delivery was the main problem...so frustrating that we had to wait an entire year for our furniture to arrive in our home!

Star Star Star Star
Sassygirl86 1983 9/18/22

Star
Paige Richter 9/1/22

Horrible customer service experience. Ordered in store and sales rep Jacie stated she could price match their online price for a set of table and 8 chairs. She did price match but only 4 chairs arrived, and the store and warehouse are both adamant that it was the only thing we ordered which is simply not true. My receipt states 4 boxes of 2 chairs each but the warehouse and store say that isn't true even when I have the invoice in my hand. They also charged us the protection plan price even though repeatedly we stated we did not want it. She lied and cost us the same amount of money for four chairs as online charges for 8. Their customer service solution is for me to spend more money and order 4 more chairs, that I already ordered. Will never buy from Ashley again because they are dishonest and deceptive.

Star
BRENDAN PRASNIKAR 8/20/22

If I could give these guys a 0 start rating I would. They are the worst when it comes to dealing with scheduling and delivery. The supervisors yelled at me on the phone and cursed at me. These people are VERY unprofessional. I have lost wages from my job to take time off to schedule for a delivery that never showed up. The absolute worst. Go buy your furniture at another establishment

Star Star Star Star Star
Praveena Nanduri 8/10/22

Star
Tai Nguyen 7/30/22

3 months and counting, I still don't have what I ordered from this store. I went back to the store after 2 months to check what happened to the order, the guy at the service desk said he'd call back. The guy called back when I was busy and didn't even leave a voicemail and that was the last time they called. I think they don't care if they deliver the product or not... Buy online instead since they're 2 different entities and online store orders arrive within a couple weeks or a month depending on your item.

Star Star
Mercedes Rencher 7/28/22

They sing a different tune when your there to buy an entire sectional or bedroom set. But they seemed extremely put out with my request for additional single pieces (they didn’t have a problem selling me before) super unaccommodating- over all yucky vibe.

Star
Myrna Ovando 7/27/22

Terrible and stressful experience, terrible customer service, no one to speak with and when I finally got a call back after 4th attempt there going lady hung up on me while I was still talking to her and she said"ok I'm going to stop taking now, goodbye" and hung up.

Star Star
NWTP Inc 7/22/22

We have been a long time Ashely customer, our house could be used as a showroom we have so much, but after this last experience I think we will look elsewhere. We walked in and was met by a sales person, we told her we were looking for a smaller round dinning room table. She took us over to some tables that were rectangler. When my wife said no, we need round, she said this is all we have and walked off. We walked around the store for a while and found a few that would work and found David. David is awesome, he helped us after finishing up with the previous customer and help us find a table that matched the colors we wanted and size. Delivery was set for yesterday. I stayed home to receive it and even trimmed a few branches overhanging the road so the delivery truck would not have a problem. The delivery was suppose to be between 11 and 3. Around noon I got an automated call saying they were 27 minutes away. 30 minutes pass, 1 hour pass, at 1.5 hours no one showed. I called the number that had called me and was connected to someone in deliveries. She put me on hold for a bit and came back and said the table had not been loaded that day and will not be delivered and that the next delivery date would me sometime next week. After explaining how my day was wasted and that I expect Ashely to step up and right a wrong they said this is all they can do. So I cancelled the order and we went and purchased a table in Sumner that was cheaper, solid wood and let us take it home and not require to be delivered.

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