Ashley | Silverdale, WA 98383

Purchased a dining table from here. Less than 6 months later, the finish started wearing off. Ashley refuses to honor their warranty. I'd buy anywhere else!

As a Ashley customer, I will not purchase nor recommend their services to any other person who may be need of procuring furniture. The bed frame was finally delivered after 10 months. We asked the delivery to come after 3 PM, 3 different occasions. The delivery came at 1:20 (at least they called ahead of time- even though that was not the desired time agreed upon by both delivery service and the customer) and that was after being 1/2 an hour late. As far as customer communications - We had to physically go in to check the status of our order over the duration of the past 10 months (we went in about 4 times with receipt in hand). Only once, have we received a call about our order status- and that was a result of my own efforts because I previously contacted them to tell them that they need better communication with their customers- instead of having their customers physically reach out to them on numerous occasions to determine order status. Luckily, they reached out to us telling us our order was ready. On one occasion, while I was in their store, asking for them to send me an order update in the future, there was another customer expressing the exact same concern. It is not the product that warrants a one star review, nor is it the long lead time. I understand inventory and the supply chain are a concern for a lot of companies in the industry. That's not what warrants a review. It is simply for the lack of transparency and accessibility for your customers. Is it really that hard to call up your customer on a once a month basis to describe the order status? After you had failed to deliver months past the quoted date, which mind you was THREE WEEKS after purchase?

Great customer service , always patient and helpful. One bad thing is the check out process takes way to long . Have been 3 times takes 15 minutes to check out without any other customers.

Stephanie was great. She was easy to talk to, she was a great listener, and she helped us find exactly what we were looking for. She was very knowledgable and she explained everything we needed to know in detail. Thanks for the great shopping experience Stephanie.

David the sales clerk in Silverdale is absolutely wonderful! We needed a new sleeper sofa and he went above and beyond to find us what we were looking for and for the best price. He gave us exemplary customer service and we love our new sleeper sofa.

Mike, our sales guy was amazing…. He left us alone to shop… which is rare. Lol then he was right on top of any question we may have had…. Kinda outa nowhere… but perfect!!! He even chatted about OG navy stuff with me while we were checking out!! Ashley is rad, Mike is rad…. Great experience

The gentlemen that worked there made the experience fun and he was really nice ! We found what we wanted in a matter of minutes and where in and out . Great place to go !!

The quality of furniture is nothing like it used to be. Today's furniture is overpriced pieces of laminated pressed wood.

1) I made a $4500 purchase 4 Dec, I was told if I wanted to add a kitchen set to the order that I would not be charged an additional shipping fee. Guess what happened when I ordered the additional $2100 kitchen set? I had the pay the shipping fee. You can waive a $300 surcharge when people spend over $6000, that’s bs. 2) I purchased a mattress as is. I asked then to wrap the mattress in plastic I was told that was not going to happen because it is “as is” that is totally unacceptable. You still have an obligation to your customers to assist them in protecting the goods they are purchasing. If you don’t carry plastic in the back of the store to do that then you need to start.