Ashley Store | Silverdale, WA 98383

First off the person who sold us the couch was amazing, think his name was Devin or Dustin? Now, we were scheduled to have our couch delivered April 16th after waiting almost two full months to receive our almost $4,000 couch. We received MULTIPLE emails, texts and I called (the store and call center) several time to confirm the date and time especially with us living on base I wanted to just make sure everything was in order considering I was having to get off of work that day just to be available. Come April 16th after waiting ALL DAY I decided to call Ashley’s to see when my couch would arrive (it was already passed 4pm and couch was said to be here before 6pm) the woman at Ashley’s said it will no longer be coming today and instead come on Friday because they cannot deliver on base except for on Fridays. What’s most upsetting is I called SEVERAL times asking specifically that and I was told they will have NO ISSUES delivering on base on a Tuesday. Not to mention the multiple emails and texts I received confirming this date! When I spoke with the manager she tried telling me I didn’t speak to the store I spoke to an Ashley’s call center and I told her absolutely not because I called asking if Devin or Dustin was available for me to speak to and they said he wasn’t in which shows I spoke to the store directly! She also said the emails and texts i received were only an “ESTIMATED DELIVERY DATE” when in the texts and emails say nothing about it being an estimate plus the texts asked me to confirm the date and “no delivery date changes can be made” which she then said “it’s all done on a computer that’s not our fault” and when I said no one called me to tell me the delivery date changed she said they didn’t know it changed until I called and asked to see how much longer until they deliver it. So had I not called I would’ve been waiting all day just for it not to show up…. I expressed I was really unhappy and wanted free delivery, they said they could only give me 5%off my purchase which doesn’t even cover the delivery fee. After spending almost 4000 dollars plus a 200+ shipping delivery fee I expect better service. Instead I was given excuse after excuse and zero accountability or sympathy. I DO NOT recommend purchasing from Ashley’s. I’ve had better service with Amazon

Awesome experience great product

Leon was the homie for sure !!!

Leon was amazing and got us everything we needed! Goes above and beyond. also has cool shirts

Dustin H. was an excellent salesmen. He helped us get the perfect couch and even got a super sale dining table. We got some great discounts! Would definitely shop here again. Ask for Dustin!

Leon was my sales associate and great customer service and knowledgeable!

The experience was great no hard pressure sales. Dustin was a great help and very personable. I recommend asking for Dustin for anyones next purchase

Great experience. No pressure and our sales person, Jacie was very knowledgeable and friendly. We purchased a wonderful power lift recliner. After searching online and going to 4 furniture stores we finally found exactly what we wanted. Good price. However, be prepared to wait several days for delivery unless you want to pick your item up in tacoma.

I do want to start by saying that the store employees are amazing especially my salesman Mike he was amazing!! I’ve had good experience over the years with Ashley since buying furniture from them over the last 15 years. All my friends and coworkers have told me all of their bad experience with Ashley mainly when it comes to the differences in their purchase and actually receiving product, everybody has told me that, the warehouse and delivery is trash. I have had good experiences until now… I Purchased, a bedroom set and a sofa and loveseat recently. The delivery was set for tomorrow. I took tomorrow off of work put a day of vacation to receive items I had not received any calls or emails besides the email two days ago where I confirmed the delivery so I called. To verify the delivery time tomorrow and I was told oh I’m sorry your delivery isn’t going to get to you for another three weeks. I went into the local Ashley store in Silverdale Washington and the best they could do was give me a partial delivery 11 days from now am livid because I took a day of vacation tomorrow. Had I known about the cancellation even yesterday I could’ve gone to work tomorrow I was told a Manager would call me and I’ve yet to hear anything. I’ve always pumped up Ashley furniture to everyone but this is just disgraceful. I ran into one of my coworkers at dinner time, and she said see I told you. I guess they aren’t the same as they used to be. I realize it is out of peoples hands, I know stuff happens i’m not asking for perfection, but what really irritates me is again I took tomorrow off of work. I used a day of vacation to receive these items, and I have heard nothing and I was the one who had to call to find out that I wasn’t going to receive anything. When I went into the store today employee looked at the records and said that someone called And left a voicemail. I showed to her there was no voicemails or calls on Wednesday on my phone She said that that happens quite frequently where warehouse worker say they do something and it doesn’t happen according to customers. I want some action taken I received a voicemail today from that lovely lady at the store saying that I’m going to get a partial shipment 11 days from now but that doesn’t help me with a lost day of vacation tomorrow