Ashley Store | Silverdale, WA 98383

We were helped by Dustin. He was wonderful and helped us get our new couch set purchased and delivery date set up. Everything was quick and easy, I would definitely recommend his assistance!

First off the person who sold us the couch was amazing, think his name was Devin or Dustin? Now, we were scheduled to have our couch delivered April 16th after waiting almost two full months to receive our almost $4,000 couch. We received MULTIPLE emails, texts and I called (the store and call center) several time to confirm the date and time especially with us living on base I wanted to just make sure everything was in order considering I was having to get off of work that day just to be available. Come April 16th after waiting ALL DAY I decided to call Ashley’s to see when my couch would arrive (it was already passed 4pm and couch was said to be here before 6pm) the woman at Ashley’s said it will no longer be coming today and instead come on Friday because they cannot deliver on base except for on Fridays. What’s most upsetting is I called SEVERAL times asking specifically that and I was told they will have NO ISSUES delivering on base on a Tuesday. Not to mention the multiple emails and texts I received confirming this date! When I spoke with the manager she tried telling me I didn’t speak to the store I spoke to an Ashley’s call center and I told her absolutely not because I called asking if Devin or Dustin was available for me to speak to and they said he wasn’t in which shows I spoke to the store directly! She also said the emails and texts i received were only an “ESTIMATED DELIVERY DATE” when in the texts and emails say nothing about it being an estimate plus the texts asked me to confirm the date and “no delivery date changes can be made” which she then said “it’s all done on a computer that’s not our fault” and when I said no one called me to tell me the delivery date changed she said they didn’t know it changed until I called and asked to see how much longer until they deliver it. So had I not called I would’ve been waiting all day just for it not to show up…. I expressed I was really unhappy and wanted free delivery, they said they could only give me 5%off my purchase which doesn’t even cover the delivery fee. After spending almost 4000 dollars plus a 200+ shipping delivery fee I expect better service. Instead I was given excuse after excuse and zero sympathy. I DO NOT recommend purchasing from Ashley’s. I’ve had better service with Amazon

Leon was helpful and personable. He gave us time to explore on our own, and checked back after a bit to see if we had any questions. He made our shopping experience very nice.

First off the person who sold us the couch was amazing, think his name was Devin or Dustin? Now, we were scheduled to have our couch delivered April 16th after waiting almost two full months to receive our almost $4,000 couch. We received MULTIPLE emails, texts and I called (the store and call center) several time to confirm the date and time especially with us living on base I wanted to just make sure everything was in order considering I was having to get off of work that day just to be available. Come April 16th after waiting ALL DAY I decided to call Ashley’s to see when my couch would arrive (it was already passed 4pm and couch was said to be here before 6pm) the woman at Ashley’s said it will no longer be coming today and instead come on Friday because they cannot deliver on base except for on Fridays. What’s most upsetting is I called SEVERAL times asking specifically that and I was told they will have NO ISSUES delivering on base on a Tuesday. Not to mention the multiple emails and texts I received confirming this date! When I spoke with the manager she tried telling me I didn’t speak to the store I spoke to an Ashley’s call center and I told her absolutely not because I called asking if Devin or Dustin was available for me to speak to and they said he wasn’t in which shows I spoke to the store directly! She also said the emails and texts i received were only an “ESTIMATED DELIVERY DATE” when in the texts and emails say nothing about it being an estimate plus the texts asked me to confirm the date and “no delivery date changes can be made” which she then said “it’s all done on a computer that’s not our fault” and when I said no one called me to tell me the delivery date changed she said they didn’t know it changed until I called and asked to see how much longer until they deliver it. So had I not called I would’ve been waiting all day just for it not to show up…. I expressed I was really unhappy and wanted free delivery, they said they could only give me 5%off my purchase which doesn’t even cover the delivery fee. After spending almost 4000 dollars plus a 200+ shipping delivery fee I expect better service. Instead I was given excuse after excuse and zero accountability or sympathy. I DO NOT recommend purchasing from Ashley’s. I’ve had better service with Amazon

Awesome experience great product

Leon was the homie for sure !!!

Leon was amazing and got us everything we needed! Goes above and beyond. also has cool shirts

Dustin H. was an excellent salesmen. He helped us get the perfect couch and even got a super sale dining table. We got some great discounts! Would definitely shop here again. Ask for Dustin!