Ashley Store Spokane, WA

Stephanie was an exceptional sales person. Stephanie was NOT pushy and very understanding. Lisa and myself WILL come back to do more business with Stephanie and the store. Thank you for your service Stephanie.

Stephanie was so helpful, polite and knowledgeable. Will be buying more from her.

Kevin was a great salesman, approached me when I entered the store and pointed me in the right direction, even though I did not end up buying today. I would still recommend looking around this store. Thanks Kevin.

Salina showed me around and made the experience wonderful, she made sure that my needs were met and made sure to show me all furniture in the store. She explained all of the mattress options to me, which really helped influence my descision making.

My guide, Salina, was very helpful & kind when showing me & my group of friends around the store. She helped us understand the layout of the place & was great at explaining how certain furniture, like the mattresses, works.

Salina was a great help in showing me around to all the beds and furniture she was relaxing to be around and nice to me whilst she was showing me around the store 😊

My guide Salina was very kind and helped me with what I was looking for, really sold the whole experience and made it a very nice and comfy. She was really good with explaining about the store and was very helpful when it came to me looking for a mattresses

I really appreciated the way Salina walked us through the tempur-pedic mattress bed frame functions and financing options.

Salina is literally the best person ever. Very knowledgeable about all of the mattresses and was able to answer all of our questions. Definitely went above and beyond showing us the tips and tricks and helping us pick out the perfect mattress. Cannot wait to work with her again on future home products!

Salina is so great! She helped me pick out a bed and she is so personable!!! I would totally recommend her 100%!

Stephanie was really helpful when showing me around, 5 stars

I had looked all over town without success for dining set to suit my purposes. Macie at Ashley listened to what I was looking for and found me the right table. She helped me choose different chairs than came with the set. She hauled the chair up from downstairs, measured, took the leaf down so I could see it smaller. She was great!

The staff at Ashley Furniture worked very hard to find me the right furniture I was looking for.. Stephanie and Desiree we're awesome. Thank you both for all your help.

Was a very enjoyable experience, Thanks to Stephanie. Very helpful and caring, paid alot of attention to my wants and needs. Will be working with Stephanie again for sure!

Stephanie was lovely and so helpful. She was kind and warm throughout our purchase of a new bed. She made our experience extremely easy.

Excellent customer service from Salina at the north town mall store. I would recommend this store to anyone.

Salina is such an amazing Sales Representative from Ashley! She walked my mom and I around looking for a mattress and bed for my grandparents. She talks you through different settings for the remote beds and in a way you can understand. Highly recommend this location and Salina as your Sales Representative.

Salina was amazing. She showed me everything I needed to know about a mattress and and now I’m actually thinking about going back in and getting one. She was so knowledgeable and I appreciate her.

Macie was amazing, patient and kind. She took time to answer all questions, and so supportive of the situation and excited to see the outcome. Will definitely keep coming back! Thanks Macie

Macie has been Amazing to work with. Very friendly and remembered us by name everytime. Was very indecisive but ended up at Ashley's because if Macie!

Mark Rogers gave me excellent service while looking for options with mid century modern living room decor. He showed patience while I debated between two complete set options and gave me the total pricing for each. I am happy with his service.

Salina was very helpful showing me and my wife the mattresses :)

Excellent

The associate that helped us at Ashley Furniture was Macie. Very helpful & listened to what we were looking for. When we are ready to purchase we will look here again. Thanks again, Paula Jones

Desiree was the best, she showed us all the options of furniture and we agreed on several items. The manager was so nice and gave us a great deal. Thank you both so much as we were previous customers in Phoenix and love Ashley stores.

This was a great experience. I usually don't like dealing with salespeople but this was a very nice experience.

Success! Found the perfect recliner at Ashley's! Met our sales person Indigo at our first visit, we closed the deal with him today.

Great service, great delivery time, knowledgeable sales person

Salina was absolutely amazing! She was super accommodating, super respectful, and gave us a very defined answers to all of our questions. 100% will only be going there for furniture in the future

Desiree was very helpful, and very knowledgeable great customer service really enjoyed our shopping for our recliners. Thank you

Kevin helped me and he made the experience a great one. Got the couch I wanted and was helpful the entire process.

We had an excellent experience working with Stephanie, our sales associate, at the Ashley Spokane furniture store. She was very knowledgeable and patient and helped us find a loveseat to go with the chairs we picked out. We haven’t actually made the purchase yet but definitely will be returning to make the purchase in the near future.

Excellent experience with extremely knowledgeable salesperson Desiree.

David was great. Not overbearing but always available for questions.

Desiree showed me every option they had. It made it hard to choose! You should be able to find anything you're looking for there. Can't wait to get my new couch!

Mark was an excellent sales associate. He was patient, knowledgeable and kind.

Today, (3-18-26), the sales associate,Stephaniehelped me buy my new couch. Was Very attentive & thorough about what I wanted/needed. VERY nice, friendly person. 😊

Great sales professional! Showed me a whole new world for mattresses. Won't go anywhere else, great financing options.

Went in to get a bed and it feels like your buying a car even if your buying with cash with all the questions and crap. I got a bed it was a month out wait time then the day came to have it delivered they still don't have it and no eta on delivery never again with this store

I had a really disappointing experience at Ashley Furniture recently. My girlfriend and I, both 19 and working full-time, came in ready to shop for a coffee table for our new home. We were genuinely interested in making a purchase, not just browsing. However, shortly after walking in, a salesman approached us and told us that unless we were planning to buy something, we needed to have a guardian over the age of 25 with us. That was honestly shocking and pretty insulting. I’ve never heard of anything like that, and it felt like we were being judged purely based on our age rather than how we presented ourselves or our intent as customers. I’m not trying to boast, but I work in property management and make decent money, so being treated like we couldn’t afford to shop there or didn’t belong was frustrating. We both work hard and are financially independent, and we came in ready to furnish our place just like any other customer. Even if there was some kind of store policy (which seems questionable), the way it was communicated lacked respect and basic customer service. We came in excited to furnish our home and left feeling unwelcome. So thanks to the gentleman in the green jacket named Alex, we won’t be returning and will be doing business elsewhere.

David we really great in helping me find the perfect chair..I went in to look and ended up buying my chair!

Stephanie was so fun to work with. She was knowledgeable, upbeat, and great to visit with. She made shopping for a new couch memorable.

It was ok

Charlie was very helpful, knowledgeable and made the whole experience enjoyable. Ashley has good quality products. I would recommend them to anyone looking to purchase furnishings for their home.

Great buying experience

Great salesman, Mark Rodgers, great service. He went above and beyond to help me. Bought a beautiful leather recliner. I'm very pleased!

Mark Rogers was so kind and helpful . Answered all of our questions and helped us find the perfect furniture. Friendly person . We were able to get what we needed and left very happy . I will be back for sure .

Great experience with Stephanie. She remembered our name, and was awesome with our kiddos, and was very patient in dealing with over three days. Gave us great deal on our big bundle we bought too.

I had a wonderful time looking around for a new mattress, the service was excellent I would recommend going here to get furniture!

Very welcoming and inviting atmosphere and easy to work with customer service

Kaleigh helped me out with buying the perfect sleeper sofa! Did not make me feel pressured to spend outside of my budget.

2nd purchase in a week! Amazing store! Salina and Melanie were very patient, and knowledgeable about what I was looking for. Thank you so much Salina, Melanie, and Ashley Furniture! Ashley @ Northtown Mall

Kayleigh did such an amazing job helping me find the perfect couch!! She gave all time I needed to find me the best deals. She was so kind and knowledgeable. She answered all my questions and made me feel like I was a friend not just another customer. I would tell anyone looking for furniture to go to the division store. Their selection is huge!

Great service. Answered all my questions.

Was our first time in their big new store last weekend and it was nice to check things out. I like how well lit the store is. We found a couch and loveseat that fit our needs and ordered with with Kevin's help without too much pressure. We'll make this part of our regular stops when furniture shopping in the future!

I had the most relaxed shopping experience with Mark. He's got all the characteristics of 5-star salesmanship: welcoming and patient with no pressure or pitch. If shopping stresses you out and you like to look around at your own pace and at ease, ask for Mark!

Avery was very helpful when I needed 3 new mattresses. Easy purchase, great savings.

Michael was great however not happy to see couch 100.00 cheaper on line.

Kevin was very nice and informative and helped us make our purchases an easy process

I had such a pleasant experience at this beautiful, new store! The sales associate, Stephanie, was absolutely wonderful, and had a wealth of product knowledge and excellent customer service skills. She was able to help me find the perfect chair right away! I will definitely be returning for any future furniture purchases.

Our sales person Kevin was super friendly and attentive. He didn’t make us tour the entire store but rather pointed us to what we were specifically looking for. Thanks Kevin!! GREAT JOB and an all around great shopping experience.

Cabby was a no pressure sales representative. We walked around the entire store to look at all the options for sale. I found what it was looking for.

Kevin was great, hope you ger your IT issues resolved

Working with David @ Ashley made my experience buying my Power chair very very easy and not stressful. There was no pressure & he allowed me to try out all the functions of the chair before making my decision to purchase the chair.

Mark was a great salesman and was super helpful! I recommend going to Mark for any furniture or mattress needs!

Mark was incredible very helpful when I was buying a new pull out couch. Very knowledgeable in all of the things!!

Great service!!!

Great experience. We walked in to a very clean, well organized and inviting showroom. As we started looking around David, a sales associate approached us. David was kind and helpful without being pushy. He answered all our questions, offered some great advice and then let us shop. The furniture is beautiful and well made.

Salina was a great sales person. She answered our questions and provided excellent service.

The salesman Mark was very helpful and informative in our search for new furniture. He listened to what we were looking for and helped show us different items that were in our budget. We will definitely be back and will ask for Mark.

Sabrina was great help and took the time to help me find the right fit

Got to see this place. Lots to choose from. Very friendly staff.

David treated my family well was courteous and we got the couch we wanted! Will be coming back!

The moment we walked in to Ashley Furniture we were greeted cheerfully and David helped us tremendously and was so kind with our whole family! We got the perfect couch and are looking forward to working with David in the future for more of our furniture needs!

Our experience at this Ashley Store was nothing short of spectacular. Thank you Brent Kent for your exceptional customer service, knowledge, expertise and showing us exactly what we were looking for. Thank you also to Melanie Pratt for your invaluable help in streamlining the financing and wonderful customer service too. We will definitely be repeat customers.

Stephanie was so friendly and helpful in finding answers to our questions and setting up our delivery! The only tiny drawback was it took longer than expected due to equipment issues.

After exploring the entire store Hayley helped us find the exact couch we were looking for. Very nice and friendly. Great prices too.

Had a great experience Salina was are sales girls and she did an amazing job helping find the perfect couch.

The furniture has not been peed on but after buying Bruce Springsteen tickets, it will be

Avery was attentive and very helpful, thank you!

Very pleased are salesman indigo amazing

We absolutely love the service we got from Kaleigh at Ashley Furniture. We originally went to Lazy Boy to look for a specific sofa and table set and their associate told us look around and ignored us the whole time we were looking around. When we walked into Ashley, Kaleigh welcomed us with open arms. She asked us what we were looking for and I had an idea of what I wanted, so she took me through the entire store looking at specific options for my odd shaped space. I gave her my thoughts and she showed me a new piece based on the ideas that I gave her. I have never felt so comfortable and so welcome in a furniture store and will definitely shop here again!

Very friendly, helpful and patient while we were having a tough time deciding which option was best. Can't wait for our beautiful new sofa!

Stephanie was a huge help and made the sale experience one that would make me make sure to ask for her for any future purchases. Thanks Stephanie.

Found a great deal on a dining room table and a bonus with a server and six chairs. Friendly service and good selection of Furniture as well

Looks great.

Macie was extremely helpful! Super knowledgeable and made this big purchase less stressful

⭐⭐⭐⭐⭐ I had a wonderful experience at the new Ashley Store in Spokane, thanks to Macie! She was incredibly friendly, knowledgeable, and patient while helping me find exactly what I was looking for. Macie took the time to explain different options, answer my questions, and made the whole process stress-free and enjoyable. It’s so refreshing to meet a sales associate who genuinely cares about customers and makes sure they’re happy with their purchase. Highly recommend asking for Macie – she’s a true asset to the team!

Went to look at furniture recently and couldn't believe the service! It was amazing! Macie was extremely helpful, and I will definitely be back and asking for her for any and all future purchases.

I want to thank Alex N. For all of his help with my purchase of a chair for my wife . He was very professional and was so knowledgeable about the furniture in his store. I also liked the fact that he spoke Spanish as a second it came in handy. I look forward to coming back to shop at Ashley and working with Alex Thank you

Salina was great to work with and made the buying experience quick and easy

Macie tha shiz niz..sold good stuff..buy from nobody else

The mattress selection is great and Sabrina was very helpful in finding just the perfect mattress!

Macie was amazing and knowledgeable!

Macie was a wonderful salesperson!! I would highly recommend her and plan on buying from her in the future!

The selection is great and so is the quality. Kayleigh was very helpful. She gave us time to discuss our decision privately. I never felt pressured.

Macie was great! She made our experience completely stress-free. We for sure go back for our next furniture purchase!

I had such a great experience at Ashley Furniture. I had Macie help me find what I needed. She helped me look for things I was interested in finding, even if it wasn’t in the store she showed me how to look on their website to find exactly what I needed. Would recommend going there for your home needs and seeing if Macie can help you!

If you ever need a new mattress, couch or any furniture at all go here and ask for indigo. They were incredibly helpful in helping my partner and I find a new bed that we fell in love with. Indigo had great recommendations and was super friendly and helped us with the financing process. Cannot recommend them enough

Sabrina is absolutely amazing. Not only is she extremely knowledgeable, she is truly talented when it comes to interior design. She goes above and beyond and not only makes you feel comfortable but she treats you like a friend. Her main priority is you and your happiness. She is definitely one of the best associates I’ve ever met.

5-star experience with Macie! From the moment I walked in, I was greeted with a friendly smile and expert advice. She led me straight to what I was looking for, gave solid guidance on care instructions, and made the whole experience 'picture perfect.' I’ll definitely be a customer for life!" Thank you Macie!

This was my first time shopping at Ashley’s and Sabrina was amazing and great to work with! She truly took the time to help me visualize the space and helped me pick out pieces that look great together. My living room looks better than I ever expected. If you want help deciding on textures, colors, and how it all comes together, ask for Sabrina! She also helped facilitate the delivery process when there was a hiccup. Would definitely recommend shopping here. :)

Thank you Mark Rogers for helping us out today! He helped us answer all the questions we had and helped us zone in on potential mattresses! 10/10 experience would shop with him again 😎✌️

Friendly and knowledgeable service. No pressure but available for questions Thanks Michael

Macie is so helpful and engaging! She was so awesome considering all of our needs and making sure we found something perfect for us!

Mark helped us at Ashley and appropriately supported our questions while providing us the opportunity to browse the store without high pressure. We had a delightful experience and will be back to purchase soon!

Never been to an Ashely store before. Had a piece of Ashley furniture before and it was great until its last breath but anyways, walked into the store to look for a mattress and Sabrina found us and totally helped us out. She was very patient as is require sometimes to work with me. My wife rolled her eyes a few times but hey what can you do. We walked out of the store one mattress richer but I don’t have to set it up. Sabrina totally helped us find exactly what we were looking for and even made good suggestions that we took . Thank you Sabrina and thank you Ashley for a wonderful experience!

Stephanie Hearn was amazing. Really helped a guy out. Helped me furnish a couple rental homes . And helped my kids with school and their own places. Ask for her

Great customer service, i couldn't figure out what couch i wanted for my living room and Sabrina came to the rescue, she showed me all they had to offer and helped me pick out the right one for me. If you ever go there in need of something but not quite sure what shes your woman

What a Fantastic Furniture store in Spokane, Check out our Beautiful store, Stop by and see Stephanie

Not pushy in sales at all and Alejandro helped me with the exact couch I wanted and was very helpful throughout the whole process.

Macie is an amazing Associate at Ashley Furniture at Northtown Mall. I highly recommend her! She's very kind and helpful! She's got a great attitude and professional and knows exactly what you need! Thank you so much!

I had a wonderful experience working with Macie. She was incredibly knowledgeable, patient, and genuinely interested in helping me find the perfect pieces for my home. Macie took the time to understand my style, budget, and needs without ever making me feel pressured. She answered all of my questions thoroughly and offered thoughtful suggestions that made the whole process easy and enjoyable.

Always such a friendly crew and welcoming place to come to! Sabrina is the very best!!

alejandro was amazing! such a kind young gentleman. ☺️ i will definitely be coming back and asking for him specifically!

Alejandro Novela is an asset to your establishment, very helpful, personable and professional. His smile was a refreshing approach to life.

Shoutout to Sabrina at the Division Store! She was patient, knowledgeable, and genuinely helpful. I went back and forth a lot and she never pressured me, just listened to what I needed and helped me compare options. Great experience!

Sabrina was so helpful. We were on the fence with a purchase and she helped see the best option.

Beautiful store with loads of options! I want to especially mention Sabrina who was the Sales Associate who assisted me. She was professional, friendly and extremely knowledgeable!

Thank you Alejandro Novela for helping us pick out the perfect furniture for our home!! You were so kind and patient with us especially considering the fact that our children were with us and they were not on their best behavior (it was nap time) You weren’t pushy at all and we had to make two different trips back to the store until we were 100% on our decision but the entire time you were very kind and had a smile on you’re face. I can tell you are a family guy and love kids. Thank you! We we be back for all of our other furnishings!

Wonderful experience! I felt very taken care of by both Macie and Sabrina. They were helpful without being pushy and explained everything clearly and nicely. I will definitely return here the next time I need furniture!

So glad this location opened up it's super close to my house. Alejandro was a big help and I will be coming back.

Came by the store just to look around. Indigo greeted me and treated me like family. Made looking for furniture one of the easiest processes I’ve experienced. Will absolutely be coming back after I sign my lease at my new apartment.

Came in a few weeks ago to see the new store was stopped by alex I think he goes by another name Alejandro he let me know about financing and how the program worked. Lovely store cool items.

Haley was able to find us the perfect dining room table. We have been looking for months and when we explain to her what we were looking for found the perfect one for us right away

I want to send a review about an exceptional employee and sales person: Sabrina McCullough. Not only was she professional, knowledgeable and so helpful, she was really fun to work with. Love the new store and loved working with Sabrina!

Super helpful and amazing furniture!

I was out in Spokane and looking for the perfect fit to add to my living room. Sabrina was super helpful and eager to assist me with what I needed. Her level of patience is unmatched and made sure that I left happy and satisfied with what I had bought. Huge shout out to Sabrina!!!

If I could give 1 million stars I would! Macie is the best sales person I’ve ever met. She answers every question in grave detail, & has gone above & beyond no matter the request. Ask for macie next time you plan on heading in store !!!

Sabrina was incredible! She was attentive and knew her stuff. She made me feel confident in what I was purchasing and loved her recommendations. You are lucky to have her!

Sabrina was so kind and helpful and very knowledgeable about furniture. She was a pleasure to work with and will definitely be going back in the future to work with her!!

Shopping at Ashley Furniture was a great experience! My sales associate, Macie Despino was very helpful without being to pushy. I will definitely recommend Ashley Furniture & Macie to all of my friends and family!

Macie is an amazing salesperson! Find Macie for all your furniture needs!

Avery did such a great job helping my husband and I find a couch. He made sure we were getting a couch that we really wanted. Avery is so friendly and down to earth.

Avery was born to work at Ashley. Super great and knowledgeable, had us out the door with our sectional in no time. Great experience, I’ll be sending my folks here too

Sabrina was wonderful, so helpful and easy to talk too!

I had an amazing experience at the new Ashley Furniture at Northtown Mall. I will start by saying it is a gorgeous store and it is HUGE. I was a little intimidated by how many options I had. I might be a be a little bias, because my sales associate is my daughter, but Macie was patient and knowledgeable and so helpful as we narrowed down our choices and found the perfect mattress. If you are in the market for furniture go see Macie at Ashley. I know, without a doubt, your buying experience is just as important to her as mine was.

Kaleigh was a great help! Will definitely be coming in again!

Huge selection of furniture! I was looking to purchase a new couch and while I didn’t find anything, Macie was a joy to work with! Most sales associates are pushy and follow you around leaving the overall experience uncomfortable but Macie gave me the space I needed and provided guidance and her expertise when I needed it. Will most definitely be returning to see Macie!

Indigo did a wonderful job helping me and my boyfriend with all of my questions and concerns to furnish our place!! I greatly appreciate the five star customer service that Indigo provided — Indigo was very helpful and streamlined the entire process which is normally very stressful. I’m looking forward to sending more family and friends to Ashley Store and Outlet to get the best assistance from Indigo. I highly recommend seeing Indigo for all of your needs at A.S.O. Top notch associate with top notch customer service!!!

Great selection. Would recommend as your first stop when furniture shopping

Staff super helpful and friendly. Answered all questions, speedy checkout

found what I wanted at a great price

We had a great experience at Ashley’s Furniture. Kaleigh Ard was our sales consultant. She was friendly, knowledgeable, and professional. We plan on going back.

Had a great experience at Ashley Furniture last night! Michael Hoxie is so friendly, knowledgeable, and attentive without hovering. We are so excited to finally have a matching bedroom set and will definitely be back the next time we need an upgrade. 😊

Ashley furniture store had a great selection. We found what we were looking for in a couch and ottoman. The sales people were nice and not pushy. They were available when we needed them and were very knowledgeable for our sale. We are excited to have our new couch delivered.

Avery was very patient, gave us space to talk in private, and answered all the questions we had.

I've been to every furniture store in Spokane! ASHLEY furniture is by far the best!

David was great as was the whole experience

We were out furniture shopping and went to Spokane, Wa. North Division store. We were looking for a new dining table. Haley our sales associated guided through the store letting us look then politely answering our questions. We chose a table and she help guide through the purchasing where she needed a little help. At that point and time we found out it was her first day. My wife and I enjoyed the experience and will seek out Haley's help again. Thank you Haley for making this great shopping experience.

My daughter purchased a couch from Ashley’s recently and Sabrina helped her. Sabrina was very knowledgeable and equally important, she was very talented in interior design and helped my daughter choose a couch that complemented her area rugs. The store ran into a hiccup with the delivery and had to change the date, which would not work for my daughter. Sabrina understood and literally worked magic to keep the original delivery date. This is customer service at its best. My daughter and I are so grateful to Sabrina! Her professional integrity coupled with her talent in interior design, well…that’s the perfect sales associate you want working for you. Thank you Ashley’s and thank you Sabrina! We appreciate you!

Super helpful staff. Not pushy. Clean showroom. Very informative!

We had delayed finding furniture for our new home for months, and David helped us find everything we needed with ease! He answered all our questions and even provided us with information we didn’t even know to ask!

Amazing store with cool furniture, BUT LET ME WALK AROUND AND EXPLORE! each time I’ve gone in their the employees follow me and bombarde me with signing up and deals none stop! Horrible service and not going back

Excellent customer service. Overall great experience. Thanks to Michael!

awesome place and our sales guy, Avery was very cool and fun to work with. so many choices for virtually everything you can think of. we'll definitely be back!

Macy was extremely helpful and I can’t wait to get my new couch.

I happened to drive by a brand new Ashley’s on N. Division in Spokane and decided to check it out.! Ashley’s has always had a reputation for quality furniture. A young woman slowly approached me and listened to what I was looking for., listened is the key word here. What I really appreciated was no hard sales approach. She was knowledgeable of the product and didn’t rush me. I ended up leaving with a table lamp and a multicolored pillow! A very pleasant shopping experience! Thank you Kendra!

Salina was awesome. She walked me through all the features of the mattresses and let me try all of them out. Highly recommend. If she doesn’t have an answer to a question, she’ll find someone that does.

kevin was rad

After going through five furniture stores, Ashley was the one. Sabrina was very patient and super knowledgeable while we were picking our perfect sectional. Sabrina is amazing, easy to work with, and goes above and beyond. I would recommend her to everyone! Thank you Sabrina!

I like the new location. Great selection. Avery was very helpful.

Here is the sequence of events: 1) My wife and I decided to walk into Ashley Furniture due to our couch being completely done (springs, worn frame, and 2 out of 3 of our dogs having issues with continence due to age). 2) Wonderful sales rep approached us, Michael, and we had the opportunity to work with him and a wonderful finance lady. Michael, along with the team, were very helpful in helping us choose the 5 piece sectional. 3) We received the delivery about a month after we purchased. The delivery gentlemen were quick and set the couch up. The battery pack that came with it did not have one of the wires it needed, so he did not set up the battery. I got ahold of Michael and he got the wire I needed. 4) My wife came home about 20 minutes after delivery and noticed there was a rub mark on the left upper corner of the corner piece down to the wood. I then noticed there was another on the other side. I sent pictures to Michael and he had an agent call us. Because I signed the iPad with delivery, it was not something they would replace. Instead, they will be shipping a new back panel via FedEx and then have someone come out to remove the back panel of the damaged piece and replace it and reupholster. Seems more expensive for them, but as long as the $5,000 couch is fixed, we are happy. 5) The next day, my wife and I got home from getting the other wire we needed, set it up, and everything worked great. 6) Two days later, the recliners stopped working. I checked the app and the battery said 75% still. I reset the battery, checked the motors for each recliner to make sure they were good by plugging each one into the wall, and checked the wires to ensure they were good. No idea why it stopped working, but it did. I reached out to Michael and he was off for the next few days. 7) A few days later, Michael gave me a call and I explained what happened. He then sent me a text a little while later letting me know they would contact me for further information. I haven't heard a word back yet. Here is our frustration, we just spent over $4,000 on a new sectional. We didn't have it for an hour and there was already wear on the corners down to the wood. We didn't have it for a week and the battery is broken. This is unacceptable for the price we paid.

Purchased an item today. Charles was very helpful. Very happy with my purchase. Definitely will be back.

Nice selection and flexibility in getting the exact pieces I wanted. Checking out process took a little longer than I wanted due to one piece of the set being entered incorrectly, but overall, pricing and financing were very reasonable.

What an upgrade for Spokane - quality furnishings and knowledgeable Sales Associates- just ask for David ;o)

Salesman was excellent.

Indigo Howard was very courteous and gracious.

Wonderful customer service.

Lots of great info from David and prompt help. Thanks

Sabrina was great, so helpful when she walked us through the credit process. My first visit to Ashley and I will be a repeat customer. Thank you Sabrina.

My wife and I were greeted by a young lady who showed us around the store! We found the furniture that we wanted! The sales personnel were informative and helpful! The only thing was the price of the delivery!

Went in to explore some options, I had a wonderful experience. I was talking with Hope and she was wonderful, she was really easy to talk to and informative!

I worked with David to purchase a new couch. It was the fastest and easiest furniture purchase I’ve ever made. David was able to show me multiple options that worked for my space and budget, and he was able to get me approved for 6 months same as cash financing. I would absolutely recommend this store and staff.

Excellent customer service by Sabrina at the new Northtown store in Spokane. She went to bat for me with her manager so that I could get a good deal in the purchase of eight dining room chairs. I only wish that the manager had chosen to honor the $50 coupon that I had downloaded on my phone. If I go back to this store for another purchase, I will definitely look for Sabrina to assist me.

There are plenty of models on display. The staff is friendly and helpful. They told me it's Ashley's largest outlet in North America 😳

Sales persons are not pushy, came in a few weeks ago and walked out due to not being ready yet. Came back today and the salesmen were again not pushy, it made our large purchase a little easier!

It was our first time in an Ashley store. We had a good experience which was mostly due to our wonderful salesperson Brent. He was patient, professional, helpful and went above and beyond to complete our purchase.

Sabrina the sales floor rep, literally helped us test drive every bed until we found the right fit. My wife and I are super excited about our new temperpedic with adjustable smart base. Sabrina took the time necessary to make sure we got what we wanted/need. Super happy, recommend highly. Small investment in our health and future.

The pushiest sales experience of my life. He tracked us up and down the escalator. I was scared to sit on or touch anything of the sales guy was going to come talk at us. He lingered a few feet away from us until we escaped. We went to 3 other similar furniture stores after and every single other one the sales people greeted us and told us their name and respected that we were just browsing. I recommend Mor. I wouldn’t go back to this place for any reason.

David is super

I went in Ashley to find a new dining set and my sales rep Indigo was so helpful. We found the perfect set for our home.

Indigo is the man!

Our experience at Ashley Furniture was excellent. Our sales associate, Macie, did a fantastic job of facilitating the sales process. We found her to be professional, friendly, and all around helpful. She helped us select a dining table, chairs, and matching bar stools for our new home. She advised us that she will be our contact representative throughout the delivery process and beyond. Our experience with Marcie and the Spokane Ashley Store exceeded our expectations.

Staff is very friendly showed me around not pushy at all.

Easy way to choose a mattress and service was pleasant. No pressure.

Avery was just the best!!!! If you go to this store, find him!!! He not only knows everything about the products, he is the nicest person!!!! They all are! Would recommend this place to everyone👍 We will be back to upgrade our bedroom🌺

Such a beautiful store and everyone was so helpful.

Avery was absolutely fantastic! From the moment I walked into the Ashley store in Spokane, they were friendly, knowledgeable, and genuinely helpful without being pushy. Avery took the time to understand what I was looking for, answered all my questions clearly, and made the whole process smooth and stress-free. Excellent customer service and a great shopping experience overall. Highly recommend asking for Avery!

My daughter and I went to the Ashley‘s furniture Store at Northtown Mall in Spokane. We were greeted by Avery Thompson sales manager. He was awesome from the get-go. I showed him a picture of what I was looking for and he knew right where it was and took us to it. He was very knowledgeable. Not high pressuring. Made me comfortable closing the deal with him. I’m very excited to get my new piece of furniture. I would recommend Avery if you’re looking for some new furniture.

Big shoutout to Hope at Ashley Furniture in North Town mall! They were super helpful and patient, answering all my questions and making the furniture shopping process a breeze. Her knowledge and friendly service really made a difference.

David was absolutely great! Made sure to show us every function of the bed and made sure we were comfortable, He also went over every step to make sure what we would be getting into and wouldn't have any shocking surprises, he also was very helpful about telling us about the discounts and ways we can save. All around an absolutely great experience.

We had an amazing experience with our salesperson Sabrina! We told her the rooms that needed furniture, colors and the theme of each room ( one is mid-century modern and the other is a sunroom). She was able to show us pieces that would work and suggested accent furniture and accessories that would pull the room together. Sabrina answered all our questions and was very patient with us. She was amazing! Ask for Sabrina you will not be disappointed!

Avery is loyal to his salesmanship. He went above and beyond to make sure I was happy with my 2nd purchase. Ill most Definitely be back in the future. Thanks Avery

The salesman was the best. He was patient, knowledgeable and most of all kind. Great experience.

Macie was a delight! She was super helpful but also gave us the space we needed to browse. She is a gem, thank you for everything Macie! We can’t wait for delivery of our new furniture!!

Good experience and good service

It's a huge massive store with over 100k square feet and I would be lost if the salesperson didn't give me a tour! 3 floors, wow! This is not your average furniture store! Happy to see someone take that huge part of the Northtown Mall and make this amazing journey with Spokane!

If you're feeling lonely, come here. The sales people are required to stay within 5 feet of you at all times. You can even ride the escalator back and forth and they will follow you for free!

Extremely pushy. We went to look at bed frames and mattresses. We told the salesman multiple times we were not going to be buying today and we're just looking at prices and seeing what they had available. The salesman kept pushing us to run numbers. He was sitting on a mattress not far from us constantly checking on us. When I finally agreed to let him pull up numbers he called his manager after computing things to make sure the numbers were accurate when he said $2,800 for a mattress protection plan and moving base we thought not bad at all. Then the female manager came up. She was pretty passive and you could tell she was annoyed he was calling her. Then when we repeated again to her that we weren't buying today she said "well can I ask why not ". Um maybe because it's almost a 3000 dollar purchase and we would like to discuss and figure out if we can financially make a decision like that. It was extremely rude to ask us in the way she did . Then she informed us his math was off by over $600.00 but not to worry you can do a payment plan which had already been mentioned numerous times at this point. The payment plan because he didn't calculate it right initially jumped from 54.00 a month or so to over 130 a month. I understand that you are newly opened and probably desperately trying to get as much money as possible to help recoup opening costs. And frankly I'm sure most of your people are not paid hourly. This was pretty apparent based on how aggressive they were. We had a horrible time the last time we purchased from Ashley they sent multiple of the same items that had pieces missing or duplicate of the wrong pieces. Hoping maybe it would be a better experience if we didn't have to order the stuff we came in to look at this new location. Honestly you have lost a customer permanently at this point due to your salespeople. Do better

I absolutely had one of the best experiences I've ever had with a salesman, Avery, the sales manager did an absolutely wonderful job. Very professional, wasn't overly pushy, and took no for an answer. Which is rare for commission salesman. And instead of trying to sell me the most expensive thing, he even told me that he'd be doing me an unkindness if he didn't show me everything. I found the perfect couch for me and my family and their financing is phenomenal. This won't be for everybody, but for me, I got 5 years zero interest. So, I'm paying $50 a month for a couch that cost $2500 and on top of that, he was able to work in the protection plan that covers them coming out to my house and removing any stain that's not pet related for the next five year. Which is really nice because I have three messy kids. I absolutely recommend if you're looking for furniture, and you're on a budget, go down to the Ashley store and see Avery. Tell him Blake, sent you, and I guarantee you're gonna walk out of there satisfied and happy just like me.