Ashley Store Tacoma, WA

Very helpful.

The staff were friendly and helpful. They were true to their promise to match a deal.

Don’t buy from this location they don’t care about customer service . I spend over 6k here my order kept getting pushed back no one will help and they will just flat out lie to you.

We purchased our bed on 4/29 with a delivery date of 5/23. It was then postponed to 5/29, and again to 6/3. Now is 6/6 but we won't be available on that date so they bumped it out to the end of June. I've been offered a credit which has not been rreceived.The customer service has been horrible. I've not experienced such a terrible time trying to get help. This is unacceptable service and doubt I will every do business with Ashley again!!! Definitely will not recommend them.

We had a great experience here with our salesman Evan. (The one that wears his name tag upside down) He is very knowledgeable about their furniture and business practices. Come on over and give him a try. They have many great products to choose from. There are also many different types of discounts, including Veterans. Relax/sleep well.

Helpful and easy

Poorest service ever. Product Didn’t get delivered on time, and there was no update from the company about the delay. Really frustrating. Because when I was trying to call them, the customer service did not even reply after multiple calls and I did not even get a call back. Got my product, finally, after three attempts, and it was broken in all the attempts. Refund initiated wasn’t even bare minimum. Not gonna buy again.

Had very Good customer service.

Greeted by very friendly salesperson -Ronya was quick to help find the perfect recliner to suit my needs and price point.

When someone comes in and then they tell you multiple times that they are just browsing due to not going to purchase anything today you should just let them be. Not keep pressuring and then going upstairs getting pressured more even though I told him that I’m just looking. I know he wants to make a commission he could have went to someone else that was in there because I felt like I couldn’t browse in piece. Then trying to sell me on a bed even though I said I have a really nice bed that is worth it and I shouldn’t of have to explain why but then he was trying to say more about theirs and sell me on one and I had to tell them I invested in my bed from mattress firm before he was like oh okay but next time you should have came here like I’ll go where I want. Then going downstairs I felt like I couldn’t leave without him trying to show/sell me some more couches before I could left. I went down the street where I was about to look at couches In peace and the worker only coming up to me a couple times to make sure I was okay. As much I was looking to get a couch here I don’t think I’m going to come back or anything

Worst experience, WORSE CUSTOMER SERVICE, WORST REFUND POLICY. They need proper and well educated training about customer services. I placed order in March and didn’t received it yet. Called 20 times but no proper communication. Deliver four times broken furniture, few time delay in delivery but no on call or text me about this. Only one word they said “WE DO NOT KNOW ABOUT THIS, WE DO NOT HAVE ANY UPDATE”. Went to store , met manager 5 times . No update on his hands just wastage of time keep saying same thing I will do something. Lady called one day we will compensate 20% of total order and now they calling me we have no proof that we said that? SO MEANS NO COMPENSATION AND STILL WAITING FOR MY FURNITURE. CLEARLY INDICATES THAT WAS LIE to make customer fool. It’s been almost two months , still waiting for my furniture and they don’t compensate at all. Would not recommend anyone to go otherwise you would REGRET. WORST EXPERIENCE/SERVICE POOR COMMUNICATION

Everything was smooth and went fairly quickly. I had already been researching what I wanted. Aloe assisted us and wasn't pushy or annoying. He have us time to walk around the store and check out some other options. He took time to ask relevant questions so we could get the best price possible. He provided excellent customer service and made sure we felt like the most important people there. Overall, it was a great experience because for some reason that doesn't happen anymore when you physically go into showrooms. Thanks so much Aloe! 2 weeks later. Do not use their delivery service it's bullshit. I just got scammed out of my money. Also when the delivery drivers got here they attempted to scam me out of more money saying I need to pay them, cost of the dump and thru cashapp. Are you serious! I will never shop here again!!! 😒

Service was excellent! We were also able to find a king size bed frame and dresser for a reasonable price. Shipping and setup included!

Better selection of rugs than other stores in Tacoma, good customer service :)

Lacey was extremely helpful thank you!

I appreciate the excellent service and friendly staff. Eddie was very helpful in making our livingroom set purchase simple and fast. We will definitely shop there again.

My bed and mattress was delivered to wrong address.

DON'T BUY FROM ASHLEY. ESPECIALLY DONT BUY THEIR WARRANTY. I bought multiple items from ashley furniture about a year ago. Two bed sets, two identical mattresses, and a couch. One of the mattresses came much firmer than the other one. So noticeable that it became a fight between the kids on who got the comfortable bed. Reached out to Ashley warranty (had to call the store directly to get any help since the warranty line is abysmal. Just a robot that runs you in circles til you get tired of it and hang up.) Ashley finally set someone out about a month later. The guy pressed on it with his hands and came up with some bullcrap excuse why it's normal to have two identical mattresses with one being comfy and one being as hard as a rock. Refused to do anything about it. Ended up having to pay more money for a mattress topper to make the incredibly uncomfortable bed, at least a little manageable. Exactly what you want when buying new furniture. I started to reach out a few months later about my couch cushions constantly falling off, one of which obviously doesn't fit correctly, one cushion has velcro to keep it in place and none of the others do. The couch is constantly falling apart. It took calling the store to get someone out to take a look. Low and behold, it's the same guy. He took 15ish minutes to look at my couch, tell me that couches aren't made with a way to keep the couch cushions on the couch anymore. "Velcro damages the bottom of the fabric," "clips damage the corners," etc. I asked him why one cushion had velcro if couches are no longer made with velcro, since it damages the bottom of the fabric. He didn't have an answer. They won't be honoring their cushion warranty. (Surprise) They won't be doing anything to help or make it better. His only advice was to take the cushion covers off and rotate my cushions. Just what you wanna hear with your couch that's less than a year old and looks janky as hell. Overall, I'm incredibly unsatisfied. I'll be telling all my friends, family, and neighbors about the scam that is Ashley furnitures warranty. Ashley furniture steals your money while calling it a warranty that they never intend to uphold. 0/10 service 0/10 customer service 0/10 customer satisfaction 0/10 helpfulness 0/10 communication 0/10 warranty Not a good value for money. Not worth the headache. The products seem to be made and shipped out without a human ever checking them over. Oh and my favorite part is my experience with the delivery guys. When they arrived with my couch, the delivery guy tried to scam me too. He said, "Well there's an extra fee for going upstairs. But I'll keep it a secret if you tip me." I immediately called Ashley and double checked that when I bought the delivery option, that one stairway was included. (Which it was. Up to 3 flights of stairs included at no extra fee) It made me incredibly uncomfortable to be alone with the two men trying to scam me out of more money. OVERALL, BY YOUR COUCH ANYWHERE BUT HERE. DONT BUY THE WARRANTY. GO TO COSTCO INSTEAD.

We had the most wonderful sales person. I enjoyed the experience. Honesty never thought we would find great furniture and prices at Ashley but we did. Thank you for our wonderful sales rep

My sales representative was Stephanie. She was very informative and patient seeing i had special requirements for a recliner. Stephanie was very helpful. Thanks again. Kelly

Had An amazing experience and i love my new dish set !!!! $19.99 for a set on clearance is so awesome!!!!!!!!! Yall need to go there great Mother’s Day gift !

Maurice was great help and very comfortable to talk too. I would recommend anyone to go to him

The salesman promised free disposal of our old sofa without mentioning it's from various organizations and not guaranteed, he also got the address wrong address and when I went in to get it corrected it took the representatives 30+ minutes to change the address. And after getting home and comparing we realized the delivery fee was free if you bring it inside yourself, that wasn't explained that way. We canceled the order and are waiting for confirmation of the cancelation so we can order online.

Mr. Chidi was amazing and super helpful, I recommend him to anyone!

Loved chidi!!

When I went into the Ashley store Tacoma I already new exactly what I wanted. I was greated by Jacob G. I explained what I was looking for. He was very knowledgeable and detailed in product information and from that i made an adjustment to the product I was looking for. He graciously and patiently answered my questions. A good product sells itself but Jacob was there to explain the finer points. Thanks, Jacob

Ordering in store went pretty smoothly. I made two separate orders to be able to get my couch earlier by delivery than my ottoman, just for my couch to get delayed by a week and still will have to pick up my ottoman from the warehouse that same day. Customer service stated they can not change delivery methods. Who likes to be inconvenienced when spending thousands. Got rid of my old furniture since they don't do removal and now waiting to see when it actually arrives.

Great service! Sales manager was amazing and so was Alo.

Great customer service. I never feel forced to buy.

Good communication friendly great price very helpful

Staff was helpful.

When went in to Ashley Furniture looking for a couch and were immediately greeted by Jacob G who helped us find the perfect couch for our new apartment. He gave us helpful information for multiple couches and was exceptional when giving us the full breakdown of pricing and total cost. With an hour we had found a couch and Jacob made the billing and delivery process a breeze. We received the couch on time and in perfect condition. Thanks again!

Great couch, great delivery, and upside down Evan is the best! Ask for him if you shop in the Tacoma store.

Got the opportunity to work with Maurice, he was super friendly, helpful and answered all my questions keeping my best interest in mind throughout my time in the store. I appreciated his approach the most he wasn’t pushy or misleading on anything. Overall a great experience and happy with my purchases!

Jacob is a wonderful salesman to work with. We are moving across the country and he made it so non stressful when buying our couches. We will get more furniture there in the future.

You are the best, your customer service is very professional.

Had the best customer service rep of the year Lacey...she is perfect. We recommend her to everyone she works in tacoma.

This has been the worst customer service experience, i paid 1800 dollars for a new dining table and received the wrong bench. Ive gone in person now three times-which is a 45 minute drive to get this problem fixed where the sales agent admitted he had ordered the wrong bench. TWO MONTHS LATER we have not received anything, and getting communication out of them is an act of congress. I have been the only one jumping through hoops to get what I rightfully paid for. I will never shop with them again.

Service was great and customer service is very fulfilling. The only concern is the delivery fee it increases with the more you spend I didn’t expect that from my last purchase

Eddie took great care of us. We will definitely be back. Awesome sales team and products.

Friendly & helpful staff that gave us great options based on our needs. Delivery is awesome for my dad’s apartment since he is disabled. Can’t wait to cozy up on the new living room furniture with the fam! Thanks Tacoma Ashley Furniture Store, we appreciate you guys!

Outstanding assortment and customer service.

Evan was very personable. Answered all my questions. And said take your time, so I didn't feel rushed.

The lady that helped us was kind and informative. Also very patient, as we had our child with us.

i asked for a pick up but they still charged me with delivery fee

Evan was awesome, but very busy. He was bouncing between customers. So that slowed things a little. However, he was very knowledgeable and helped as much as he was able. The only problem I had was the delivery guys spoke very little English so I couldn't ask them questions about their assembly of my chair. I am pretty arthritic so I can't really get down on the floor and inspect much.

Lovely sales person, wished they had fabric samples though.

I love dealing with the Salesperson named Chidi when I visit this store. He is very knowledgable and helpful. He’s also very professional. He has been with them for many years and I think he might be a Manager or Supervisor there. He is a joy to talk with.

Excellent customer service and everyone had a great attitude

Non pushy very easy to work with great kid keep him around

Easy purchase. Knowledgeable staff. Good prices

Kind, friendly, and very approachable. They listened to our needs, wants and our concerns.

We bought a new couch. Our salesperson was awesome

Maurice was informative, extremely nice and PATIENT as I changed my mind numerous times .

Went to Ashley home store to look for a loveseat and rug in Tacoma WA. The sales Rep Lacie was very helpful in helping us do that so quickly too! She said our delivery was 1 March which was in 3 days and our rug would be shipped around the 5th. We received the rug the day before our delivery! The delivery went well this morning and we are very happy with our purchase. Highly recommend them!

I had a great experience with Jacob he was very helpful I got all my furniture for a great price. Highly recommend

Bed frame center support broke under warranty sent wrong parts first time. Went to store. Store manager sent request for emergency. Two weeks later still no contact, it’s been 6 weeks still no fix. even the store manager cannot help. Would never recommend this company ever again, they offer warranty But getting them to fix defective items…. GOOD LUCk

I appreciated being allowed to look on my own and when I was ready for assistance, the staff was available. Evan exhibited a lot of patience as I tried to find the "right" bed. He also gave me some great input in regards to a couch. I spent more than I had planned on the couch, but I feel confident that I made a sound choice and I'll love it for many years. Thank you Evan!

Great customer service. Found exactly what we needed.

Very polite and attentive sales representative.

We purchased a new sofa and loveseat over Presidents Day weekend. We had great service. The salesperson gave us plenty of time to browse and didn't hover, but he was always available to answer questions.

Enjoyed the tour at store and professionalism of Michael

Very efficient, and friendly staff

First time furniture shopping and Evan made it so smooth for us! He was very helpful and mindful of our budget. We appreciated all he did for us and that he didn’t try to swindle us. Highly recommend this place!

There were many young people working, sitting on their phones and letting us walk by with no one offering to assist. We knew exactly what we were looking for but walked all over looking for it. Decided to go elsewhere after this experience. I recommend going to Mor furniture across the street instead. They were quick to greet us and show us where to look for what we needed but were not clingy. Great experience there.

Very nice place, Evan (upside down nametag) was a great help, didn't crowd us when we wanted the space to browse and once we needed assistance was right there to answer our questions. Very nice experience.

Me and my wife went there for Valentine’s Day and left with an amazing deal on a new coffee table. Thanks to the salesman Evan W. we will definitely come back for more furniture in the future!

Excellent service! I was in need of something really fast and needed help finding what I needed and getting it loaded into my truck. I was very surprised with how well I was treated. I'll definitely be back!

Really took the time to work with us and gave us the best deal possible. They really support military families.

I have not experienced such a customer satisfaction in any other stores. Ashley's manager helped thank you so much. Can't wait for the units home. You guys are awesome 👌

I’d say don’t buy from Ashley furniture. I’ve had two issues now with them. One time I bought a whole entertainment system and they deliver with a big piece missing and say it’ll come tomorrow. These delivery drivers weren’t supposed to say that Ashley said I had to buy that piece when I already did, I had to jump through a lot of hoops to get what I ordered around the holiday season too. Also, your protection warranties doesn’t cover pets urinating on them apparently despite that being a big concern with having any furniture. And Ashley doesn’t help you you have to file a claim on a different website and that website told me to possibly call the manufacturer which I didn’t know was an option cause Ashley didn’t tell me that. They can be rude on the phone and just not helpful so safe to say I’m not buying more furniture from them and if anyone’s curious I’d be cautious.

Great experience! Cassandra was terrific to work with.

Great service

Ethan was awesome goes out of his way this is Rayshawn

We enjoyed Ashley’s Outstanding customer service from Edgar! He was very knowledgeable about all the products which made it easier for us to choose. He was also very patient with us while we figured out exactly what we wanted. We’re extremely happy with our choice of quality furniture. Can’t wait for delivery! Thank you Edgar!!!

I bought a king-size mattress with its bed frame and another mattress. I hadn’t planned on buying the second mattress, but when I asked if they could haul away my old one if I purchased a new one, the agent assured me, ‘Yes, Ashley can do that.’ However, when the items were delivered, the driver refused to take the old mattress and was even rude. I called the representative who assisted us with our order, and he confirmed that they were supposed to pick it up. Our order was delivered on December 27th, and that was when I spoke with them again. They promised to arrange the pickup, but the agent never called us back.

Picking the furniture out was fine. Getting it delivered is a nightmare. They say one thing but the delivery people are awful.

Great experience. Edgar was a huge help in getting us what we wanted in the timeframe we needed.

The Sales Staff was helpful. Thanks

It was very easy to decide what we needed. Everything was laid out in a manner that didn’t cause any confusing overlap. Evan was extremely friendly and helpful and helped us find what we were looking for quickly.

We thought that we had a great experience and then it all went down hill. Customer service in store was stellar. Ordering furniture was easy and efficient. Unfortunately, fees were added on without being discussed. Just assured we were getting a “good deal.” We tried to cancel 2 items on our order the same day that we ordered them and were told it was cancelled and we would get a refund within 5-7 days. Did not happen. Called again and they said they had no idea that we can cancelled anything. We still haven’t received any refunds and a table just arrived at our house that we cancelled twice. We have attempted to call the store 7 times and it’s always too busy or the call center can’t get through. The two times I did get through, the phone conveniently disconnected when we asked about our order. Will not be shopping there again and it’s unfortunate because I thought it was going to be a great purchase.

So many ideas! We were able to choose what we came for, but now we want to come back and browse to make our space better. Mo, our associate, was professional and yet personal in helping us with our styling choices, and even salespeople not involved in our choices were smiling and helpful. We now have a new store for home fashion ideas.

Super nice guy (Thai) helped us and we never felt pressured or rushed. The lady sweeping and cleaning didn't seem friendly. That probably explains why she wasn't helping customers

Rodney was by far, so kind and understanding with me! My daughter have been looking at a living room set but it just wasn't any luck. Then, we meet Rodney! He helped us get the exact set we were looking at online. Thank you so much for adding to our new home. I truly appreciate all the help and your kind words! I am looking forward to receiving my couches next weekend.

Outstanding service by the delivery team and staff at the Tacoma Mall location. Would have gotten five stars but I told them i had a Cali King Adjustable base they gave me a king size memory foam mattress and I didn’t want to wait the extra two weeks for another mattress so I just kept the mattress.

Great customer service!

Ashley had a good variety of barstools to choose from. Thai was very good at helping us out. Thank you!

Evan provided great fast service! I will definitely return.

AMAZING!!!! Eddie was amazing to work with. He made sure to listen to the consumers needs!

We were looking for something very specific and the salesman immediately directed us to the exact thing we described. He gave us freedom to walk the store and look at other things before making a final decision and was open and honest about pros/cons of each couch. Our couch was delivered in less than a week and the delivery drivers were friendly, professional, and efficient.

5 stars for the service alone. Eddie was awesome, upfront, and honest with us with every question we had. Greeted us as soon as we walked in, and left us alone until we asked for his help. 5 stars for the service alone.

Ashley furniture did a fantastic job of delivery and setup. On time, polite, and very nice to deal with. Well done Ashley delivery guys

Friendly staff and good furniture. We will continue to purchase from Ashley's

This is the worst store I have ever been to. I would never shop with this company ever again. We asked and asked about the extended warranty, and they assured us that no matter where we go in the USA we are covered. Well, 2 years down the road and we are no longer in WA State but a new state. I called to get my bed fixed, and they told me since I am no longer in WA State the warranty does not cover me. ¿Excuse me? I asked and even asked the manager and they both told me I was covered. This company is THE WORST in my eyes, overpriced crap that does not even last 2 years. I would NOT recommend Ashley's to any SOLDIER or even civilians for that matter. Keep your hard earn money and go with a company that can last and not rip you off. As a soldier I am highly disappointed in this nasty company and will NEVER shop here ever again. If I could I would give a -5 stars that's how terrible this company is. BUYER Beware!!!!!

Our sales lady was awesome and fun

We worked with Evan who was extremely patient and fun to work with! Amazing customer service and enthusiasm!

Clean store with lots of furniture options. Staff was attentive and available to help.

Eddie was a great sales person. Didn't feel pushed to get furniture. Got furniture thank you

I only see 1 person in there named Childi he is the best seek him he will go above and beyond for you been there 16 years came with the building I heard lol

This is our second experience at Ashley Furniture Store in Tacoma and we highly recommend this store. We were looking for a sectional sofa in other furniture stores, but here we found the most suitable one for our family. The customer service was excellent. Our salesman who extremely helped us was Maurice, he was very friendly, understanding and patient with all of our questions. Great experience again!

I enjoy my experience. Casandra was very helpful and patient with me.

I went to Ashley Tacoma store to buy a bed this afternoon. My sales rep Evan was very helpful. He was professional and very knowledgeable about the product and answered my questions accurately. I got the bed I liked. Thank you very much. Highly recommended.

If you plan to buy furniture, expect to get the runaround every time you call to get your furniture picked up. When you go to pick up your furniture they make it extremely difficult. They do not tell you that they close in the middle of the day for a full hour. I do not recommend buying from this company. It's not worth the time and hassle plus the ridiculously expensive cost to get it delivered.

The customer service was great. As soon as I walked in, I was greeted with a smile and was promptly assisted throughout the store in making my purchase. Overall, the experience was quick and easy.

Evan was nothing short of AMAZING!! Respectful, knowledgeable, friendly…. Great experience!! Thank you Evan!!

Great service!! We plan on doing more business with you!!

Excellent furniture, excellent price, excellent customer care. Thanks.

Love Ashley! They have such amazing deals on Clearance items. It seems like they had new pieces going on clearance every other day. Bedrooms, living rooms, plants Everything! I left today with a Nice Rug, a new fur blanket and a nice accent mirror all on clearance!! Spent less than 40 bucks on it all! Highly recommend checking them out for sweet deals

Friendly and helpful.

I bought a new couch there, nothing too fancy, but it's nice. The salesman was great and the price wasn't bad.

We came in to get a coffee table and left buying 3 more items. Prices were very reasonable. Lacie who helped us (in Tacoma) was very sweet and not at all pushy. We appreciated that!!

My husband and I went in to purchase an ottoman for the couch we have. We found it and purchased though it had to be shipped to our house. I saw a couch when we walked in and out of curiosity sat down on it. After talking with our salesman we decided to cancel the ottoman purchase and just get a new sectional that would better suit our family. We did all the paperwork and financing and I was assured more than once the ottoman purchase would be cancelled the next morning. Lo and behold we were charged and the ottoman was delivered. Now we are stuck with loading this up and driving 30 mins to return it which involves crossing a bridge for $7 plus gas and all because they did not cancel the order while we were in the store and requested. I am displeased by this and don’t know that I will buy from Ashely’s again. The customer service is lacking when they make mistakes.

Very friendly and helpful with my purchases

I think my cashier was wonderful and so nice. The big muscle man guys helped load the ottoman in my car hassle free. Really great clearance sales!

They help me out with a good tv stand it’s nice it comes with a fire place they help us out a lot

Thai and Evan did a great team effort to make sure I received what I wanted. I will let my friends and family know my experience with 38th street Ashley furniture. Thank you for a great experience

I really got fired cause I refused to drive a pallet jack still could’ve done my job but they let me Go so anyone thinking about getting a job just be ready to do that. They said nothing about operating equipment. Which is dumb at the Tacoma warehouse. They rush you as well my 4 day has to do a whole truck by myself still didn’t know the basics

I actually work at the Tacoma Ashley Homestore. I just received my own delivery, because I only buy Ashley. Just wanted to say the delivery team was prompt, nice, and professional. Two young men put my Sofa table right where I had cleared a space. Every delivery I've received over the years went smooth, so kudos to all that make it happen daily at Ashley Tacoma Homestore and their warehouse and delivery crews.

good selection, waiting for customer service results

Tried to just purchase 2 pillows that were on sale. Took about 30 min and 3 signatures not to mention I had to leave my address and phone number. If the pillows weren’t $9.99 each there is absolutely no way I’m wasting my time.

Ty was so friendly, patient, and professional!

We found a leather chair and ottoman for a suoer great deal, 75% off! We were taken care of and buying it was super easy!

We were looking for a pretty particular couch to fit our new home. Our great experience started off when Evan helped us in the store. He checked in with us and showed us what we wanted to see. He was there when we needed him and in the background when we were going back and forth to decide exactly what we wanted. It was the perfect balance. He was observant and noticed which couches we liked and showed us the differences. Once we decided which couch we wanted he gave us some input on which color would work best in our space. He was so helpful! Then the day the couch was delivered was so easy. Lots of confirmations through text and email so you wouldn't forget. I loved the call when they were 5 minutes away. The guys who brought in and set up the couch were quick and careful. Overall this was a fantastic experience and we will use Ashley again for our furniture needs!

Mr. Eddie's professionalism, expertise and knowledge of a salesman was outstanding. Kudos 👏 👏 👏

Really great customer service. The one who helped us was a man named Edgar and he was really polite, knowledgeable of what he was doing. And overall everyone there were a great staff to us. I definitely recommend Edgar to help you to get your couches.

Would be lovely if literally anyone would answer the phone. We’re having an issue with our GBS insurance claim and getting our replacement. We were told specially to contact the store and yet here we are, zero people capable of reaching a singular person within the building. How fortunate.

If I could leave less than 1 star I would. We've been trying to get ahold of someone at the store for over 2 hours with a warranty claim. Even Ashely customer service cant get ahold of this store. PS. If you buy from here and get the warranty, be prepared for a hard time, especially if you moved out of state.

Ok prices, so so quality

Help was wonderful and found what we were looking for almost immediately!

Jacob was great

Good shopping experience, decent choice of furniture

No pressure. Easy help with my rug purchase.

Very helpful and professional staff, we bought a sofa and three days later the delivery was timely and done to standard. Great experience.

I came in after weeks of looking for a couch and found the perfect one on sale. The charge amount was higher than what was advertised and they adjusted the amount to match the lower advertised amount no problem. Scheduled deliver for the following week and they showed up on the day at the scheduled time. It was tricky getting the couch in because of the patio angles (I’m on the 2nd floor of an apartment) and they got it in, unscathed, set it up and it’s perfect. It’s been a month and have had zero issues. Very happy with my purchase and service. The only negative is how many text message I got to leave a review. :)

Do not go here. The most incompetent and rude. Doesn't answer phone calls. I've been waiting on 2 nightstands for three months.

Good experience. We had visited this store before and felt like the person who helped us was pushy and very much like a car salesman. This time I believe his name was Thai.. helped us and he was great. He set everything up for us quickly because we knew what we wanted and it was an easy process!

Great layout, friendly staff, nice selection

Staff was great. Delivery went well.

Helpful sales staff! Our sales associates went over and beyond to find us the couches that would meet all of our needs. We’ve purchased two couches with Ashley over the last few months and both experiences were wonderful. The delivery team is also great!

We had some difficulties with our order/delivery due to an error entirely on our part, but the Ashley team was incredibly kind and helpful in resolving the issue. We LOVE our Midnight Madness couch and oversized chaise chair!

We got a great couch here, their delivery service was excellent. I highly recommend

Very easy to work with, I knew exactly what I wanted and helped coordinate pick up and payment. Very easy and helpful

TL:DR - under-informed customer service, services paid for but not rendered, delays in delivery. I purchased a bed and asked specifically if the delivery team would be able to assemble it for me. The salesperson assured me they would and that charge was added. The delivery was scheduled for a week later. I received a call two days before telling me it was going to be later, two weeks out. I got two more of these calls. The bed was not delivered until more than a month from when it was promised. A day before delivery, I got a voicemail from the store telling me the bed was not going to be assembled by the delivery persons, it was a customer assembly item. I called back and asked to speak with the person who'd called me. The customer service person didn't know the name and assured me it would be assembled for me. I called a second time because I was concerned about putting a whole bed together. This agent was quite short with me. The delivery next day confirmed that I was expected to put the bed together on my own. "Don't worry. Tools are included." I want to mention - there were two boxes, one about 4 ft long weighing 35 lbs, the other about 7 ft long weighing 85 lbs. Since the notice was so short, I didn't have the opportunity to call anyone to assist me. I spoke to a third customer service person who was quite kind and also concerned. She asked me to call the store directly. I spoke to the person who had left the voicemail and she assured me she had talked to the salesperson. After I mentioned the charge, she refunded it. It was a huge hassle, and their offshore customer service was mainly not helpful since they were reading scripts and not able to find the information I needed. Between the messed up delivery date, not getting service I needed and had paid for, surly custom service folks and spending 6 hours assembling a bed, I'm confident I won't be buying from Ashley again.

Quick, efficient delivery.

Ashley’s Furniture is top notch quality. My living room set looks so nice and it fit perfectly.

Store employee was great. Let me know everything, I needed to know. Delivery guys could've been a little more professional.

I had so much help choosing my living room set. They had a large selection and were very involved with my choices.

Disappointing Experience with Ashley Furniture Two failed deliveries, language barriers, and poor customer service. *Issues:* - First delivery refused to deliver to the 8th floor - Charged for both couches despite their refusal to deliver the first one - Second delivery included broken furniture & only unpacked 1 of three pieces and left packing debris behind - No follow-up or resolution

Didn't buy anything in store, but the set up gave good ideas to make online purchase.

“Upside down” Evan was great. Really some of the best customer service I’ve experienced in a long time. I stopped in essentially killing time and came back for a recliner I didn’t necessarily need but decided I couldn’t live without and that was largely because of the diligent and excellent customer service by Evan. UPDATE: as happy as I was with the customer service in the store and professional as the delivery team was, the communication with Ashley leading up to the delivery was beyond bad and created challenges with the delivery process that was no fault of the delivery team.

Buyer Beware! My dining room furniture came as a mismatched set…that is when I was first told that if purchase from the store ( not online) they don’t do exchanges or refunds. After sending them pictures corporate told them to make an allowance. I have a recorded message from Emily that on September 21 they credited my account however it is October 4th and no credit. When you call this (Tacoma) store you get a virtual assistant Every Time. I have called about 10 times and the Virtual Assistant says they never take calls, the Tacoma Store never answers her calls! Today we are going to the store, if we get no results we are going to the Better Business Bureau. Save yourself the stress and headache and shop elsewhere!

Dont listen to anything they say here I purchased almost a 3000 dining room table set with protection coverage. Explicitly asked if it covers normal wear and accidental damage. Sat there for about 5 min giving examples of possible damages. heard was yes it covers this and that and even the rep gave normal wear examples. Go to make a claim and they say no normal wear not covered. Save your money go somewhere else. I was a hood customer now they can go kick rocks

I went in pretty grumpy because I was not planning to get a new sofa, but Thai was so friendly and helpful, he made it feel less like this chore and expense I didn't want and more about an opportunity to look at my space differently. Changed my weekend around for sure!

I ordered a sofa more than a month ago. It was delivered the first time, and it was stained. I refused delivery, which was one of my options. I had to wait 27 days for a new delivery, with cancellations along the way. The sofa was delivered today completely wrapped, and it was in worse than used condition. Once they sell you an item, everything is handled by customer service in India. The store doesn't answer phone calls. I have to have to customer service in India send them an email at the store to return my call. This was my first purchase from Ashley and will be my last. You will absolutely get what you paid for, and even worse, in my case, you will get what I got.... twice. These were the only pictures that I got, as they very quickly wrapped it back up to take away. Edit #1 I emailed as instructed in the business response requesting a refund. They responded with “I want to assure you that we have processed a replacement for your sofa. A specialist will be in touch with you within this week or next week to provide further assistance and updates.” What?!?! First, I asked for a refund. Second, this week or next?!?!? These people are delusional. I responded again clarifying I wanted a refund and they are ghosting me. Last edit: no one contacted me again, but I did receive my refund. Thankfully I didn’t accept delivery despite them pressuring me to do so. They really wanted me to accept and they would get a technician to fix it. I wouldn’t have been in a position to get my money back had I done so.

I wanted to let every one to know Maurice hall is the guy to see

Evan, with the upside down name tag, listened to what I needed and helped find me the perfect set in my budget, excellent experience!

Evan (guy with upside down name tag) was an amazing sales person who did not pressure us and listened to what we wanted.

We had an excellent experience with Evan at Ashley furniture. We had been shopping and moving all day. It was so nice to walk in and have someone knowledgeable ready to help us and show us options. There was no pressure and we found the perfect piece in our price range.

Thai has excellent customer service!

My wife and I worked with Jacob at the Ashley in Tacoma. He was very helpful and knowledgeable about the products. We were able to find a leather sectional that would fit perfectly in our living room and smaller sectional that fit in our home office. Great experience.

Words cannot describe how much I appreciate my new Temper-Pedic Bed. It all started with a warm welcome from Adriana when I entered the store. My original plan was to get a stool for my bathroom. She got right on it and showed me all of the options available. After seeing most of the furniture In the downstairs level I stepped away from the stool idea and focused on the most important thing of all, sleep. Once I mentioned to Adriana about my aches and pains when I sleep, She immediately expressed to me that my sleeping situation is more common than not and showed sympathy to my comment. She told me about how her routine used to be and how her old mattress left her feeling the same. After my expression she didn’t just proceed to show me the stores wide variety of the different options and say get this like a salesperson would, no she really expressed true emotion to my situation that touched my heart and I’ll remember that. She’s someone you can really open up with and that energy I gotta say is not seen very much these days. After a couple minutes of chat she asked if I wanted to look at the selection upstairs and see if they had something I would like. After a scan of the bed’s visually it came to the part to try one out for myself. When I did and laid down on the first bed of choice I immediately fell in love with it. I could almost have fell asleep in that moment. She didn’t even have to ask how I sleep, from the way I laid down I think she knew I was a back sleeper. She asked about my pillow situation and I have to say I don’t have the best pillows for comfort. She let me try a few pillows out and unbelievably my neck felt supported the way it is supposed to feel. I thought things through a while and by golly after seeing the great deal on the bed and frame I had my mind made up. She made my financing a breeze and answered all my questions with inelegance and honesty. I made my final decision to pick up my bed by the am the next day for it was getting late. This idea could not have gone any better than it did. The next morning I was greeted by two new fellow's, Evan and Jacob. Both very friendly off the start and kind. Once mentioned why I was there they got right on to helping me with things. I made my way over to the front desk where I noticed a familiar face. Her name is Cathi. A very kind person who made the final steps of my purchase fly like the wind sends a kite spiraling upwards on a windy day at the beach. Knowing myself I couldn’t just stand and watch as these young gents moving my bed and I offered them a lending hand. As much as they made my experience easy I did my part to come prepared. I brought a mattress protector and straps so it wouldn’t get dirty or go flying out of my truck on the highway. Both Evan, Jacob Cathi and Adriana were patient and helpful when I asked question's. Never would I have thought moving a bed was that tedious and at times it was, especially a bed that requires some strength to move and thought. They assisted me in the right ways showing care to my vehicle and logic behind there actions when loading it. What more is there to say but thank these kind people for their actions and contribution to what matters most for us all, our comfort and health in our day to day life. Thank you Tacoma Team, yall Rock!

Thai was an absolute darling! He assisted me in figuring out the different bed sizes and helping me figure out which one suited me and my style best. If anyone needs any help I highly recommend him! I would give 10 stars if I could to this young man!

I came in only to look around, Thai was very helpful and patient as I asked like a million questions😂 will definitely be coming back!

I came in not really knowing what I wanted and this young man Thai helped me narrow down a table that would fit and match perfectly in my living room. He was very polite and knowledgeable!

Thai the man the myth the legend helped us update our living room and bedroom very attentive and considerate with our time. I couldn’t imagine the patience and commitment to helping us THANK YOU THANK YOU THANK YOU SO SO MUCH THAI!!!

Amazing experience, was just browsing around wasn’t looking for anything specific just some decor for my living room and a gentle man named Thai really helped me out in choosing a some lovely pieces. Very satisfied and will be looking for Thai again to help me out when I start decorating my guest room :)))

I could not have received better service, huge shoutout to Thai Vo for above and beyond assistance

I've been looking for a sofa for an odd-sized nook in my house and have been working with Thai to find just the right fit (we are still in the process). The thing I appreciate the most is that he's genuinely interested and excited to work with me. I don't feel like a burden with all of my crazy colors and fabric interests, not to mention the configuration! If you're in the market for something new for your home then I absolutely recommend Thai.

Thai Vo was 💯, highly recommend going to Ashley!

thai Vo is amazing and so nice

I just want to say I had a phone conversation with Thai discussing what furniture would best suit me from the Ashely store. He was kind, patient and extremely helpful . Great professionalism!!!!!,

Thai was amazing and extremely helpful. He did a great job at answering all my questions.

I had a really positive experience getting help from Thai! He helped me figure out what pieces would work best in my space.

Overall Was a pleasant experience, service was good, Thai was very friendly and made me feel welcome, was a big help. Would Recommend.

I had the best experience at this store, Thai listened to my needs and helped me with picking a dresser and next checking out a new table! When you go tell him that Myrah sent you!

Thai was super helpful with me and my mom’s needs for our new home. The first trip he had provided all the information we needed, coming up with alternatives, measurements, and explained everything very well. The second time we came we were eager to find him again, we did and he helped us purchase a couch and a table set that looks and feels great thanks to his feedback.

Tai was the best and helped me tremendously when it came to picking the furniture that best suited me

Amazing selection and prices, thanks to Thai we will return soon and buy a new bed.

DO NOT SHOP HERE! Very poor experience with Ashley. Unlike any other furniture store I've been to, they have a no return policy that is not disclosed or displayed in the store (I imagine this is to keep people from walking right out). Old Cannery and Buddy's Furniture both offer returns within a short period of time and a refund as long as your items are still in good condition. Heck, every online mattress provider has a 90 day satisfaction guarantee or money back policy. Ashley sold me a piece of furniture that does not properly function and won't even hear me out even though the customer service agent told me there was a 72 hour return window. If I had been told there was no returns, I would have just left. So I've now lost $1000 to Ashley Home Furniture and am stuck with this chair. I also need to say, this wasn't a clearance or liquidation item which would have been understandable. No, this was an item still currently offered in stores. I implore you, take your money elsewhere. Ashley is deceitful and you can find better quality at similar prices at a number of local competitors. Again, tremendously disappointed by the item and the service Ashley offered. I contacted them within 24 hours of taking it from the warehouse.

I worked with Thai! he was super amazing! very knowledgable and patient!

Thai Vo is the most kind and helpful employee at Ashley’s 10/10 recommendation

Thai Vo was so helpful shopping here! Answered all my questions and helped me out with everything I needed. Super patient and kind!

Thai was super helpful. He gave me great suggestions on the furniture and was knowledgeable about all the features. Would highly reccomend stopping by the store.

Thai is a wonderful sales consultant, he made buying my new couch effortless!

I just moved to the area and came in shopping for my new apartment. Thai was so helpful- he answered so many questions and helped every step of the way! thank you!

I was just window shopping for my apartment, trying to get an idea of what all would even fit in my small space when Thai came to help out. Even after I explained that I wasn't looking to buy that day he was super helpful without pressuring me for a sale like they do at some stores. Overall very comfortable and helpful environment thanks to Thai.

Thai I think his name was, helped me and family find what we needed.

Thai was so helpful. We live in Puyallup and he found exactly what we needed to complete our space. So friendly and great stuff!

I had the best experience with Thai at this store. He was so knowledgeable and helpful. I highly recommend if you go here, that you ask for him specifically. What a great experience.

I didn’t end up getting anything but Thai helped look at things I had in mind for my home. Good customer service

Great store, Thai is great asset to this store.

I needed an updated futon for my smaller space apartment. I was able to speak with Thai and he not only helped me find a futon that was perfect measurements for my tiny home, but also one that is so comfortable my children would rather sleep on the futon than their beds. I have never had such a pleasant and hassle free experience purchasing anything before. From a super busy mom who has minimal time on her plate- Thai and Ashley store made my purchase quick, easy, and provided exactly what I wanted and needed. Thank you Thai and Ashley Store for being the customer service that the world needs :) 11/10 stars ⭐️highly recommend.

Great customer care Thia is great

Thai is Absolutely Great!!!

Been to a few furniture stores and most of them were very dense and suffocating. This location is so much better. Also The staff was awesome and understood what I was aiming for. Thank you Thai!

Thai is the best! Recommend him if you need someone to understand your budgets wants/ needs. Genuine and super helpful. Never felt artificial or like he was just trying to make a “sale” thank you for being so friendly and informative!!!

Thai Vo is FABULOUS! Can’t wait to come in and complete purchase!

We are in process of updating our furniture. First of all THAI was extremely helpful and knowledgeable. He was patient with all of our questions. Can’t wait to return. Thanks

Thai Vo was unbelievable with his level of support in helping me find the right furniture for my new home. He gave me inspiration and guided me as we settled on the most cost effective options that still remained on trend and with my style.

I went into this location, looking to updated my couch. I was met by a young men name Thai. He was very helpful and polite. Would go back again for more furniture.

I stopped in to look at dining room tables, and Thai was super helpful! He laid out all the options based on my parameters of what I needed, and I was very happy to work with him!

Great selection! Thai was super helpful with options to replace the living room couch

Ashley Furniture store has really great deals on furniture . If you are looking for a dining table set , coffee table , sectional sofa, or bed - Ask for Thai! He always gives excellent customer service! Thai will help you find what you're looking for fast !

Thai at Ashley is awesome! He listens to the customers and works hard to ensure they are provided outstanding service. Ashley is a great store, with something for everyone. I just wish more items were in stock so you could get products more quickly, but well worth the wait.

Thai Vo was such a pleasure to work with. Ask for Thai, he will help you get the best deal!

Thi is the Best. Knows his store and Fantastic customer service. Due to him I'll be back.

Thai is a great support on navigating what is the best furniture for your home. I recommend contacting Thai for your next purchase. Highly recommend.

We worked with Thai when went to buy our couch and it was the pleasant experience. There was no pressure to buy he wanted to make sure we were satisfied with our purchase. He took us through all the steps and made sure we had one that matched it needs. Shopping for furniture can be so stressful but I would willingly go back for my next purchase to work with him again if we needed.

Amazing service and intentional support on any purchase decision Thai Vo helped me and was a joy to partner with!

Thai Vo is the sweetest and most patient . He gives time to look around . Before bugging u . He just knows when you are ready to buy. Ty

Thai was super helpful and very nice.

I’ve been looking for a couch and a few other things for my house for a while now. Thai has helped me on multiple occasions, not only showing me what’s available but also helping me choose the best look for my house. I would recommend this location and Thai for any of your needs!

Great staff! Got to work with Maurice and Thai while shopping. Unfortunately the wasn't able to find what I needed for the size and space I had but, once I move into a larger space I will for sure be back to work with both of them!

Thai was awesome!! Very friendly and had great customer service.

Thai was an extremely excellent employee he helped me very well and was over all extremely nice 10/10 recomend this store!

Thai was very kind and helpful

Thanks Thai for being so professional and understanding and understandingour price range.

I recently had the pleasure of working with Thai Vo as my salesman, and I couldn't be more impressed. From start to finish, Thai demonstrated exceptional professionalism, deep product knowledge, and a genuine commitment to finding the best solution for my needs. Their dedication to providing outstanding customer service was evident in every interaction. Not only did they go above and beyond to answer all my questions, but they also made the entire process smooth and enjoyable. If you're looking for a top-notch salesman who truly cares about their clients, Thai is the person to call. Highly recommended!

If you're looking for an exceptional sales experience, look no further than Thai. His attention to detail and dedication to customer satisfaction truly set him apart. Thai's knowledgeable and patient approach ensures that every aspect of the process is handled with care. He goes above and beyond to ensure that all your questions are answered and your needs are met. Whether you're making a major purchase or just browsing, Thai's commitment to providing a top-notch experience is evident. Highly recommended for anyone seeking a top-quality, personalized sales experience!

Lied to about the product they sold me and tried to over charge me after the lady said it would included in my bed frame. Worst furniture experience I had.

Great service! Evan was awesome

Do not waste your time or money on this store. They cannot fulfill orders on the models they sell in store. The office manager Emily has lied to us on multiple occasions and cannot figure out how to follow up with customers for the life of her. The Regional Director does not care about customers or he would have reached out to us after various escalation requests. We ordered a bedroom set on May 6 with expectations for delivery at the end of June. They reset the expectation 3 different times that they would deliver our stuff and they simply never showed up (after we missed work to be there for each delivery!!!!). Then, they said they would do a partial delivery, and after sleeping on our floor for months with clothes on the ground, we finally canceled the order. 4 months of our time wasted and over $3,000 held hostage to keep this terrible business afloat. It would go a long way if they had better and also accurate communications. But they do not actually care about their customers. Shop elsewhere!

Edgar was totally amazing. I have never had such a great salesperson. He was extremely helpful. If you go to to this store ask for him

I purchased an entire set of furniture for my apartment from this location. Jacob and Edgar were very helpful and pleasant to work with. I would not hesitate to come back and purchase more furniture from them in the future.

Buyer beware with any products purchased from Ashley. Customer service is horrible. No one will call to tell you some of your items will not be delivered, didn't find out until they were here to deliver. Set another delivery date that they provided and get a call 2 hours before delivery that it not on the truck to be delivered. I missed time for work! Only compensation was half of the delivery charge. I hate it here.

Ordered a corner sleeper sofa and 4 dining chairs. I kept getting back ordered and re scheduled deliveries and I have not received any of my items, Its been about a month a half I no sign of my sofa or dining chairs. Horrible delivery service. Do not let people order furnisher if you know you don’t have the items available.

In store experience was great. However my items will be delivered later than expected and I'm unable to call the store because the number takes you straight to the virtual assistant during regular hours. The Virtual assistant isn't helpful at all. At this point will just cancel everything and go elsewhere.

Adriana was incredibly helpful! She was extremely friendly and made the process of having to pick out all my furniture for my apartment FUN! She was super understanding, patient and gave sound advice. When I’m in here again, I’m DEFINITELY going to ask for her!

Adriana and Eddie at the Ashley furniture store in Tacoma provided phenomenal customer service. There was no pressure to purchase anything. I took my time and I left the store with my very first sofa!

I wish I was warned prior to purchasing our bedroom set from Ashley Furniture. I would NOT recommend it based on our experience. We bought furniture on May 6 with expectations for delivery at the end of June. They pushed it out, now a partial delivery, called us the day before, then they never showed up. Then they rescheduled for July 10... and never showed up. My husband has called multiple times and they now say it's delayed until August 20. Meanwhile, whoever sold us the couch is happily spending his commission without advocating for us in any way. The only options we're being given is to wait, or cancel. We are sleeping on the floor of our new house and will be doing so for 2 months due to the, dare I say, blatant lies around delivery expectations. Don't put yourself through this. Shop elsewhere.

Edgar and Eddie did a phenomenal job of making sure I got everything I needed at a cost I could afford. I felt very supported throughout the entire process. They were so patient and are just overall great people! Would gladly work with them again!

Purchased a sectional couch here with the warranty over a year ago. The pull handle and part that keeps section together broke and filed warranty claim over 8 months of and they still haven’t fixed it. They make it very difficult and time consuming to file any warranty claim and then “schedule” you but then never come. We paid over $400 for the warranty but they don’t even honor it.

They have a big variety of furniture, I got a recliner, I took my time choosing the right recliner, the salesman didn’t pressure me into buying it, he was very patient and polite, also answered all my questions, I would definitely go back to buy more furniture.

I ordered a bedroom set through Amazon before this one and most of it either was delivered by Fed Ex broken or it never arrived at all. So, I decided to go through Ashley’s and chose Starmore furniture brand and I LOVE IT!! It’s very sturdy, well made easier to assemble etc. I tried assembling the last broken bed frame from Amazon and it had like 31 pages of steps and Starmore had like 4 pages 🤣 crazy! Plus the material is very sturdy the last bed frame it was more expensive and made from cheap plywood type material I was shocked and disappointed! I don’t like the fact that Fed Ex is the ones delivering the furniture since all my last furniture was delivered by them broken, but since my furniture was sturdier it didn’t get damaged. Something for you to keep in mind is to make sure to read reviews, make sure there are lots of good written reviews on the products, and make sure what the furniture is made out of. I wish I would have read up more and not based my decision on my last furniture on 2 reviews. Take your time and find good quality furniture that will last a long time and not get damaged immediately.

Saw a swivel glider recliner chair we liked at Ashley but decided to shop around at other stores. Called Ashley and said we decided to get their chair. They told us one was coming into the store the next day. And it was the color we wanted. So they took our oder and payment over the phone. We felt lucky that the timing of our purchase coincided with the arrival of that particular chair. Ashley made it convenient so we didn't have to drive back to their store to make the purchase. Very happy customers here so far. Just have to wait 2 weeks for the delivery now.

Great customer service, great salesman, great pickup at warehouse, great experience! Thank you!

Purchased a couch from this location, had to go back and pay twice because their credit card machine had an issue. Within a week of delivery it was showing unatural wear and tear. Made a claim, the show room couches didnt look old and worn after a month and associates told us they havent switched them out (we talked to 2 locations) sales associates had us make a claim and after being rescheduled and having to call multiple times, they finally came out, told us to shave and cut our couch. Sent us covers that do not match. We went in again, associates again said do not shave or cut the couch as it voids our warranty and sent the representative out again. He said he is the only one for our area and again to shave the couch. Have gone in and requested to talk to the manager multiple times, with no response. Terrible communication, wont honor a defective item and poor quality.

Great store amazing sales people Overall great experience

I went to get a dinning table and the sales person name Edgar was so very helpful he is a very nice man he was helpful and professional and patient with us. This man deserves a raise.

Mike was very helpful and attentive. The management staff was quick, and helpful as well.

Jacob was extremely helpful and worked with us to find just what I was looking for and helped me fine the right price. First time shopper here and I had the best experience! Thank you!

Moe, was a great Sellsmen. Quick, fast and easy

The Sales man Eddie was very helpful despite being short staff at the store

Easy process in furniture buying! Fastest delivery also! Was at my house within 3 days! Go see Eddy!

Went to buy a couch Tuesday 6/4 around 6pm and the sales associate messed up every step of the process, kept forgetting to grab certain documents as my questions kept reminding him to, would sit us down then tell us we need to move to a different part of the store, and kept putting in my information wrong and claimed he would fix it “later” which he never did. I had to contact the carrier to ensure my address was fixed. Even while I was filling out information he decided to just lay flat on the furniture unengaged on his phone. And the worst part of all they had convinced me to go with the financing option when I wanted to pay in full and ended up signing me up for a credit card I didn’t need or want without informing me. Only after I received the printed document he handed to me last minute (because I reminded him again) did I realize what he had done.

My husband and I went in to Ashleys to look at couches to replace our current couch. We had already looked at other places and got a different pre-approval for 0% interest program. A salesman Chidi had a memorial day promotion and said we could do a PRE approval. My husband put in minimal information and was PRE approved for $1,000 for the no interest program, which was great and covered the couch. the computer screen said PRE. my husband never accepted the approval. Chidi took the computer and started clicking around and 30 seconds later Chidi came back with a piece of paper, it turns out he had gone in and accepted the offer without my husband knowing. We didn't know until later, we still thought we had a PRE approval. We wanted quotes on the sofa with tax and payment plans so Chidi brought us a quote and had added on a $200 delivery fee that we told him we didn't need and a $200 warranty. We asked him if he could work out any deal for a paired loveseat and he acted like he could do some great deal then came back with $10.00 off. We couldn't justify buying the loveseat which was already only $40 cheaper than the sofa so declined the second chair. I read over the warranty and it had too many loopholes that essentially said we would be responsible for maintance, damages and cleaning anyways and online there are bad reviews about the warranty process. When we told Chidi that we didn't want the warranty and delivery his attitude completely changed, he started making snide comments about us removing the warranty and becoming pushy and kept walking away. We told him we wanted to get the sofa and were ready to go over paper work. He asked for my husbands ID and a credit card which was odd and my husband said no. We still had nit received paperwork, Chidi said he needed expiration dates from the ID and my husbands credit card? We asked why and he seemed annoyed (we have gone through financing before so this became increasingly odd and my husband is a finance manager and has been for 8 years so red flags were going off) He then wrote on a paper and walked us over to a computer and said he was ready to take a payment of roughly $70. We were confused because the whole time Chidi said that we were doing a 0 down 0 interest program. On the screen he had the entire payment ready and was trying to process it, my husband had to make him stop and told him that he wasn't paying anything until we had the contract in front of us and the deal and payment amounts and Chidi became More irritated and got a manager. The manager came over and was condescending and rude and started explaining to us "how financing works" we told him we understand how financing works and that what chidi told us is completely different from what he was now trying to do and that we weren't given any paperwork aside from one sheet of paper that said we were approved for the $1000 0% interest program. The manager then said we weren't approved for that program but one that had 34.99%. We told him no that's not what Chidi told us so we're confused about what they were even talking about and why they were trying to take payment without us even KNOWING that. They continued to be rude and essentially ignored what we were saying. My husband told them to cancel everything in front of him and we left. We got home and received an email that said we had accepted and been approved for a different bank then they had told us at the store. We called them and found out Chidi had signed up my husband for a CREDIT CARD through a third party for Ashley. We called the credit card company and explained the situation and that my husband didn't know why this account was open when he did not open it. They filed a complaint against or to Ashley and cancelled the account. We will be reporting them to the Better Business Bureau. They were unprofessional and either had no idea what they were doing, or were intentionally shady to get a sale. They did not have us do a PRE approval but an actual approval and were dishonest and vague throughout the process.

We recently bought a reclining Love Seat from Ashley’s in Tacoma WA and we were helped by Jacob G. He was fantastic with selecting our Love Seat and purchase and delivery, we would work with Jacob and Ashley furniture again and highly recommended them.

No pressure after entering the store. Salesperson was knowledgeable and friendly once we had questions about a product.

We purchased an outdoor lounge set, the Silo point nuvella. To our dismay our puppy chewed up one of the cushions. Obviously this is no fault of ashley furniture, but what I don't understand is that ashley only sells replacement cushions for indoor furniture, not outdoor. I have been told their hands are tied and they can not help me at this point. I would encourage anyone buying outdoor furniture, to shop anywhere else but ashley.

Great experience at Ashley. Our salesman Chidi was very helpful, friendly and not at all pushy. Our couches were dilevery two days later, we were given a four hour window of 12-4, by 10 am it was narrowed to between 12-1, then we received a call 30 minutes before they arrived at 1215! Jose ( im pretty sure that was his name) and his team were great! Quick, careful and professional with the delivery. Very happy with the delivery and our experience! Oh and the furniture too!

Went to look for patio furniture. Stopped at Ashley home in Tacoma. Last time I purchased furniture at Thomasville...it was a very bad experience. This stop at Ashley went very well. Adriana was very helpful and convinced me to check Ashley for future furniture purchases.

This was my first visit to Ashley, and I was genuinely surprised about the great quality of options they have at low prices. The customer service was also good. The fella that helped us was knowledgeable and able to answer all of our questions. I will definitely be back again.

It was a great experience shopping at Ashley Furniture at Tacoma. And thank you Edgar for the great service!

Jacob was very helpful.

Edgar was so incredibly helpful and kind! Highly recommend!

I had a really great experience ordering from Ashley Furniture Store in Tacoma over the phone actually. It was very smooth and they were willing to apply my coupons. I am very appreciative of their time and help! Highly recommend!

The sales staff at the store were very helpful and knowledgeable and that was a good experience. Unfortunately the outdoor furniture I selected and paid for was not able to be collected due to the glass on the table having been broken whilst staff were getting it ready for collection. Instead of making this situation right, the management indicated that since the table was no longer in stock, I should replace the table at my own expense at a discounted rate they decided on. In effect I would have paid twice for the table. They did offer to refund me in full. In the interest of excellent customer service, the manager ideally should have replaced the set at their expense and not been aggressive and belligerent and not interested in the reputation of the brand.

Very easy process. We knew what we were looking for so it was a very transaction. I've made purchases at this location before and I have no complaints.

My experience was horrible! While I was trying to decide on a table the sales rep was inattentive and not knowledgeable. They told me my table will be here within a week and scheduled a delivery. When the delivery date came, and I got no notifications and called the sales rep told me the table is on back order and she has no idea when it will be here. Just overall horrible customer service!!!

I purchased a coffee table set and large rug from this location and I love them. The staff is very helpful and so down to earth. Jacob was the sales associate that helped me also the customer service representatives Emily and Ila were also awesome to work with. I met the store manager Tanner super nice guy he definitely knows what he’s doing. Five stars all day!

The team at Ashley Tacoma was great. Especially Eddie, Maurice, and Edgar! They took time to help find exactly what we were looking for. Eddie can answer any questions you have regarding mattresses and get you in the one that works best for your needs. They were very professional and I highly recommend to anyone!

good store

I recently purchased a very nice wooden bed frame from Ashley Furniture in Tacoma. The sales staff was extremely helpful, and knowledgeable. I worked with Mike throughout the process of this sale, and he was above and beyond helpful. I would definitely do business here again. Thank you for a pleasant and smooth sales process!!

Great store!!! ILA was great help in the Customer Service Department. Will go back for future projects!

The salespeople were helpful, patient, and accommodating. We enjoyed shopping at Ashley furniture and will continue to for future furniture needs!

The salesperson was very nice and professional. We had been searching for a couch for awhile, he made it easy and painless!

Just bought a couch today with the help of Adriana Aviles. She was very professional and answered all of our questions. Thanks again!

Welcoming , directed me to what I needed and made himself available when I had questions but not until I needed him but kept his eye on me. Thank you

Great guy, knowledgeable, patient, and friendly! Fred

Michael was great to work with and absolutely no pressure

Chidi helped me find the perfect couch. He was informative and patient which was ideal for me as a first time buyer!

Michael greeted me at the door and he was so nice and very knowledgeable about a piece of furniture that I was looking at and showed me all possible ways. It would fit in my home. He asked me questions about my home how it would look and if the chase lounge would be in the way of the kitchen, so he was really trying to be very Conscientious about however overlooking my house I really appreciate you, Michael, you are the best

Jacob has been a great with our purchase of a new sectional. Very informative and gave us our space. Thank You again Jacob

Jacob was a great sales rep and helped us negotiate a price. 5/5 star customer service.

Was a decent experience. Mike was an informative sales guy. However, I felt a little disappointed he didn’t want to shoe me upstairs himself when there’s also an elevator, and he was not willing to give me help when it came to negotiating the price a little bit. Like literally $100. I ended up finding a booth furniture sets for my kitchen and living room at Mor Furniture for less AND was able to pick out up the same day

The sale person was very friendly, knowledgeable, and made my purchase easy.

Jacob was excellent to work with. I was able to purchase furniture with no hassle and that made my day!

Our store helper Lacie was amazing! Knows exactly what she’s talking about and can help with any needs ideas and questions. Such a smooth and easy trip!

Jacob was a great salesman and had a lot of good information to give. We got a nice sofa sleeper for a good price.

Our sales rep, Chidi, was very enjoyable to work with in store & with the purchasing process. That’s where it ends. We picked out & purchased our items on Sat 03FEB2024. ASHLEY Furniture has our money, and we DO NOT HAVE our new furniture!!! We made the time in our personal schedules to pick up our items on Tuesday 06FEB, changing our work schedule even, only to receive a call the day before, notifying us our items were not available in the warehouse. A new availability date of the 17th was given. They called on the 15th to tell us items wouldn’t be available for p/u on the 20th ??? We were perplexed- the 20th??? We call them to ask when was the 20th decided? We’re not available, nor are we willing to miss anymore work. We ask for the “pick up” option to be changed to complimentary “delivery”. Customer Serv Rep, submits our requests & states Warehouse/delivery will give us a callback. Five days later, on the 20th, heading out for work, our phone rings. We are told our items are available for pick up. We do not accept this. We review all of our delays/frustrations up to this point with this delivery rep. Rep says it looks like complimentary delivery can happen if we are available on the 23rd. We told them we had a very small window of availability for Friday. A few hours later another Delivery Rep calls to confirm acceptance of a Friday pick up !?! We said No! It’s a Delivery! We go through the time constraint issue with this rep & it is decided the date will have to be changed AGAIN! No more days in February work for either party involved, so Saturday 02MAR2024 is set. We get the “day before confirmation” call with a delivery time announced. GUESS WHAT?!? The morning of the delivery a call comes from ASHLEY, either our items have been damaged, OR they’re not available in the warehouse, the message states! Here it is a month later, ASHLEY Furniture STILL has our money and we the customer have nothing! The message states we can call them back if we want…

Jacob was great. Quick and friendly

The delivery crew was the most offensive experience I've ever had. At one point I felt like the lead person was going to assault me!!!

Bad quality of a sofa-bed that we purchased recently. It only have been used 4 times and the screws are coming out. I had to use bigger ones because the originals hare little. Really sad and mad at the same time.

Wow what great customer service. I came in to look at sleeper sofas and sectionals and dinette sets. My advisor Adriana was so knowledgeable and helpful. Even though they work in commission, she stayed engaged and helpful after finding out I needed to buy in another state. If you’re in the market for competitively priced furniture, go to the Tacoma store and ask for Adriana!! Tell her Julie sent you.

Excellent and efficient!

Good selection of furntiture. I went in looking for bedroom sets but found a great cabinet! The sales rep was the only one there so it took him some time to get to me. He was very nice and helpful though and the checkout process went pretty quick once he was able to get to me.

My sales professional, Eddie, was a pleasure to work with. He was patient and made the whole experience a joy to complete.

WANNA GIVE AN UPDATED: emailed back to that comment on this and they mailed parts to my old address and I tried to tell them not there anymore so now the people live there has to send those parts back! Plus they still can’t do anything to help us with damage! This furniture isn’t worth its price if it broke before a year of even having it!!! Please if military it’s not a place to go to since we pcs without option and they can’t help us after we pcs and furniture broke so easy!! They were no help! If your military stay away from them!! We moved due to being military and they can’t fix my furniture cause we moved to a different duty station awhile back. It’s ridiculous. Go somewheres that works with military families with warranty for furniture cause they don’t!

A good shopping experience . Maurice answered our questions and was helpful in completing our purchase.

Quick and easy checkout, decent selection of furniture.

Michael Feather was so helpful and responsive to our needs. He made the process seamless and made sure all our items will get delivered on the same day. We really enjoyed our entire experience in this location. Thank you Mike!

Great experience at the Tacoma store. Very happy & helpful employee!

Started out great. Were more than happy taking my order. But now it's a hassle getting it actually delivered. Ordered over a month ago - expected it to take a while, not a big deal. Told me it would all arrive on Feb 1. Date approaching, get a delivery confirmation email or 02/07. Give them a call, apparently some of it is coming later and they will schedule half to come on the first and half to come on the 14. Also said I would get another confirmation email. Making plans with work to make sure I'm home when it's being delivered. Follow up call since I did not hear anything - apparently it's not coming that day at all now...no update on their end. The new day it all will arrive - already made plans and cannot specify what time NOT to come to make sure I'm there. Now have to schedule it even later. Very frustrating. We'll see if it actually comes that day or if I just make plans to be there and it does not show up...got a great deal though...

Just in case you buy something on sale in Washington state where it rains, Ashley will not use cheap seran wrap to protect your furniture from the elements. They literally thought I was going to pick up my furniture in the rain with nothing covering it! I returned the couch and went to Mor and they actually wrapped my couch! Never coming back to cheap Ashley furniture!

Lot of options available. A bit expensive.

I bought bedroom set 2yrs ago from this location and $200 paid extra for furniture protection. I bought center table set too . By the time when we were there to buy they promised something else about furniture insurance and insisted us to buy but now I see problem with night stands and dressing table top wood started peeling off itself and I noticed headboard and footboard wood also cracking itself then I approached to insurance send them pics and explained everything it’s first time I was calling for furniture insurance and then they replied me back that your claim not approved it’s just wear and tear . You can fix this out of your pocket . Why I paid $200 extra then ? Please guys don’t buy furniture from them specially furniture protection they lied to you when you buy furniture and once you bought they don’t care . I want my money back or fix the problem.

Professionally assisted by Adrianna Aviles with all my concerns and furnishing needs in the Tacoma Ashley store!

Great selection, more unique and contemporary pieces, great service!

My husband and I had a fantastic experience at Ashley Furniture Store in Tacoma! We were on the hunt for a high-quality sofa, and Lady who assisted us was incredibly friendly and patient. She took the time to understand our needs and showed us a wide variety of sofas, including some that were only available online. We ended up finding the perfect sofa and a beautiful table set, all at a great price. The store had an amazing selection, and the customer service, thanks to Lady, was absolutely top-notch. We highly recommend Ashley Furniture Store in Tacoma and will definitely be back for our future furniture needs. Thanks for making our shopping experience enjoyable!

The gentleman that helped us took his time was very nice. Definitely will be a return customer.

Eddie was great! Answered all our questions and got us what we needed.

Carinna was amazing!!!! I wish we could give a hundred stars! She was very patient with us and just plain amazing!

Good sales guy. Friggin horrible checkout process

Eddie was such a helpful person! I said what I wanted he showed me a variety and helped me pick the best choice!!

Sells people were helpful and friendly

Totally wasted our time. We bought a nice couch from the guy name Mike in December, he told us it was ready to ship and the delivery date was set on January 2nd. But it was delayed to the 9th without any proper explanation. The day before the 9th, we got the email to confirm the delivery & we even called them. But on the 9th, we called them to see what time they were coming, they told us it was delayed to the 23rd. We were frustrated. No phone calls or apologies about the delay. We had to call them. Every time. Also they didn’t sound like they cared, they seemed nice at the store, but now they got our money nothing else matters? We arranged the work schedule twice and got rid of the old couch in the living room. Now we have to wait 2 more weeks in the empty living room & rent a truck to pick it up by ourselves. Horrible experience. No communication skills. Very very disappointed.

Super helpful and friendly staff!

Had a very great informative and buying experience with Jacob we were in and out pretty quick too!!!

Wonderful experience. Eddie was extremely helpful and very low pressured

I came in today looking for a good place to read my books and Edgar was able to help me find something I love, this chair is so comfy and I fell in love with it the moment he had me try it out!!!! Ask for Edgar he’s hilarious

Edgar was super cool and helped us out with all the questions we had. Go see Edgar he’ll hook you up!

From the moment we walked in, we were greeted promptly and enthusiastically. We were in the market for a new living room and dining room set but knew we needed to shop around. Jacob took what we were looking for and was able to deliver on every aspect, color, material, price point - he was outstanding. Needless to say, we won’t be shopping around anymore. We’ll definitely go back to Ashley (Tacoma) for our furniture needs. Thanks again, Jacob!

Me and my wife came in looking for our dream couch and our sale associates Tony and Edgar were extremely friendly and helpful and got us exactly what we wanted. Very enjoyable experience and we got a very comfy couch

Chidi was very helpful and answered all of our questions in regards to our new furniture purchase. Great customer service and will visit again for future needs.

Found the recliner that was very comfortable to me. Price was decent! Sales Associate was friendly and helpful. Great place to shop!!!!!

Great customer service! Jacob greeted me at the door when I walked in. I was looking for a new bedroom set and a mattress for my daughter. He was very helpful and knowledgeable. He helped me find all the furniture I was looking for and at a good price.

Great service!

I came in today to buy some great quality furniture for my new apartment. Edgar, helped me get everything I needed at a good price. Edgar, is The Man! Ask for him and he will take great care of you.

Purchasing a new sofa with Chidi was straightforward and easy

We were pleasantly surprised by some affordable furniture that is modern and stylish. Edgar is especially helpful! Great customer service and they greet you at the door.

Jacob was an amazing help!

DO NOT SPEND MONEY HERE! they lie about delivery times, dimensions of products not in store, and their warranty does not cover ANYTHING other than frame damage. not worth the money, not worth the headache. these people are some of the worst on the planet. do not support unethical behavior.

Horrible experience from start to finish. When we walked into the showroom the sales reps kept walking away from us to help other people, we spent most of our time waiting for someone to come back with answers about product stock. Then we preped the space including moving furniture out of my kids rooms for their new beds and the delivery was cancelled an hour before due to part of a bed being out of stock. Called the store and the rep said she would look into it and call me back. She never did. So my kid slept on a mattress on the floor while we waited for the next delivery date which was 4 days out. This time they called to cancel an hour into the delivery window, for out of stock product even though I had called a few days before to confirm it was there. At this point I called the store and spoke with Tanner who was the only person that helped. He was able to reach out to the warehouse and get everything fixed. The "out of stock piece" was there the whole time. Should have gone with my gut and left the store when we were left standing there for 20 minutes.

(Translated by Google) Jacob only Spanish gree pardon (Original) Jacob solo español gree perdon

Jacob was very helpful and showed us all of our options. He really listened to our needs and wants. He was not the typical sales pitch type of guy. Thank you for being so respectful and educational. I would definitely shop with you again!

Went to the store not knowing what we wanted, we left with 4 chairs and a new couch all thanks to Jacobs help. Great customer service here.

Jacob was amazing he is a great salesman.At his age may he reach greater heights .He is a star

Bought 6-7k worth of furniture from them. Everything was great, friendly, good atmosphere, and accommodating during the purchase. I noticed items I didn’t purchase on the invoice. Mind you, I bought a whole house full of furniture and had to make some changes so it could properly fit - they did help there. The biggest issue and complaint was the delivery. They were supposed to assemble the furniture, but instead they dropped it off at the door. Fine. Try and see if it will get done the next day but let me know ahead of time the plan. Never got a phone call, text, voicemail, nothing. I get a call at 3pm stating they are there to assemble the furniture. I’m not there, no one is home. I could have planned accordingly if I knew ahead of time but nope, no communication. I, then are told I have 15 mins to have someone show up or they will leave. My friend showed up 2 mins after that statement and I pleaded for them to stay just a little bit longer and refused. It was supposed to be set up on Tuesday and now I have to figure out a scenario on Saturday where I also work to get this done. If not the problem is prolonged. The experience originally was good. The experience with the delivery process tainted this whole experience and I refuse to buy anything from Ashley’s ever again.

i love to give 5 🌟 to ashley furniture store , i think the salesman was very professional , and helpful, i will continue shopping there and i recommended to everyone , is the best,

Bad customer service and quality of products- missing parts. They also delivered at night time, so we did not have time to open the the furnitures and they said no returns. We will never buy from them again.

Eddie met us at the door, was so friendly & helpful & knowledgable without being the least bit pushy, that we were very happy to have him help us find the perfect sofa! A wonderful experience and we will be back again if we have more purchases. Eddie was an amazing & wonderful person-feel like he became our friend!

Antonio was a great help with picking the pefect option for my house. He kept fighting for that perfect price to get me where i was comfortable. Ask for him if you want a good deal!

Beautiful couch! Amazing service! Will definitely recommend 100%

Jacob was the best. Knowledgeable. attentive, all you would expect when shopping for furniture.

Overall experience in the store was good,but we were led to believe couches were in stock. As soon as I made the payment.i was told it wasn't in stock and that i had to wait 3 weeks for delivery, them a few days before delivery I get a call saying my couches are still not available for delivery and they added another week.i already got rid of my old couch so now I'm sitting on the floor. I ready to cancel my order and go somewhere else to get a new couch. Super disappointed.

Jacob provided great customer service! He greeted me when I walked through the door. That day I had visited 3 other furniture stores prior to going to Ashley and no one acknowledged me the entire time I was in there. Jacob was exceptional and the reason I made my purchase with Ashley

Attentive and efficient!

They were very helpful and kind. Helped us choose the right recliner for us. Delivery was great, assembled and set up.

Jacob was great!!! Took time to explain everything in detail which I greatly appreciated 👍👍👍👍👍 Jacob is a professional he's also kind caring and really listens to the needs of his customers!!! Would highly recommend Jacob to help find what you need your home furnishings!!!

Jacob hooked me up🫡

If you can choose anyone to help you out, choose Chidi. He made the process of buying a new bed frame and mattress so easy, and stress-free. He’s super friendly and wants what’s best for you.

Micheal was great he took his time to explain to me and my husband how everything worked even helped us pick out something’s was very patient very kind!!!!!

Antonio was great

Talk to Eddie! He was an absolute gem!

Hate these people. Their full mattresses are not full. They are 5"shy of full. They do not fit adults. They are no longer taking our calls either. Please do not do business here!

Chidi was very kind, friendly and took very good care of us.

Quick purchase. Great service.

Jacob was awesome. Very helpful.

Very helpful and great for the experience

Excellent attitude and service. Listens to customer and is not pushy.

Shop anywhere but here

Eddy was excellent

great customer service was very helpful resolved my online issue gave contact info for if future issues

Great help from Mr. Chidi and front desk clerk.

Jacob was great! He was very thorough and explained everything.

Sale person Michael helped me to find exactly what I needed. Thank you so much!!!. Really great store and great price and products!!!

Good furniture and professional staff. Fast delivery and on time.

0/5 stars. If I could give negative stars I would as well. Purchased a "hot deal" couch in September. Their employee told me it would arrive mid September. Delayed to October. Delayed to November. Now delayed to January because it has been backordered. Why is this store in the business of selling inventory that they do not have and then lying to their customers about delivery date, all in the guise of this being an "estimated" delivery date. I was new to the area and trusted Ashley as a brand but this store in particular was incredibly disappointing with a level of incompetence unheard of. Caution to ALL customers who shop here: Do NOT trust their employees in regards to their delivery dates, they will DELAY and DELAY further leaving you without your purchase. Look further for reviews that have shown the same issue with order delays, so CLEARLY this has been issue with this store that they are not interested in fixing. I should have read ahead before ordering myself. Never trusting this Ashley again. Neither should you. Go shop somewhere else that is more reliable and do NOT give your business to this store!

Antonio was an amazing representative.we will be a returning customer.

About a week and a half ago my husband and I walked into an Ashley furniture showroom. We were after a recliner for our game room. We found the perfect chair. Chidi helped us, was very personable and had great customer service. Well today, we came back to purchase that perfect chair. Chidi had just returned from lunch, mapped out our details, and Toni the manager finalized our purchase. Needless to say, we had a very pleasant experience at Ashley's home furnishings. Thank you for excellent customer service keep it up! Sincerely, Samantha and RJ DeWitt

Eddie was very helpful to me in selecting the best sofa and making all the arrangements. Easy and informative experience.

DO NOT shop here if you want to get furniture delivered months from now. I order a sofa in July and never received it. And apparently no one knows what's going on with my order. So I cancel my order last Friday. And went to another store in lakewood called discount direct furniture. And place an order on Sunday and receive it today. They have similar furniture as ashley but for a lower price. We got a better sofa for a better price. Don't waste your time here.

My boyfriend and I had a wonderful experience with Michael! He kept us up to date through email prior to purchasing so that we knew exactly what we were paying for and all of our available options. Once we arrived, Michael greeted us in a professional manner and already knew who we were and had all of our files pulled up ready to go. Very informational and great at his job, thanks Michael for being so helpful today, and thanks Ashley for the beautiful new bedroom set! Definitely recommend going here for all your furniture needs!

Very helpful, sales associate stayed with us the whole time had a cheerful disposition and answered all and any questions we had. Pricing was the best we had found in furniture stores of Tacoma.

We had a fantastic experience at this Ashley! We came in to browse for couches and were immediately greeted at the door yet, didn’t feel pressured to buy anything. We were given our space to shop around and to come find Mike (who was fantastic, and very knowledgeable) with any questions. Upon deciding to purchase we dealt with Jacob who was also great, very professional, yet personable. I would highly recommend this store, we will back to purchase more in the future!

Probably the absolute worst furniture experience I’ve ever received. We normally purchase from the old cannery because of their reliability and quality. This time around we decided to try something different. The biggest regret I’ll ever have. to put it as professional and nicely as I can I would absolutely stay away from Ashley furniture. We purchase multiple pieces from them totaling $9k and we would have spent more honestly but as I write this review we have canceled our order with them. We were told everything BUT a nightstand was available so we placed our order. We are currently in the processing of moving and got rid of our master bedroom set and our living room set so we were expecting to purchase it through Ashley. Placing the order is right where the good experience stopped. I called in Thursday October 12th to check on our order I was told by the warehouse that the order was good to go besides one Nightstand which we were expecting. Then my boyfriend who has the number on file received a text message from the company on Friday the 13th that our order was going to be delayed another month even though I had just Spoken with them and everything was good to go the day before. We had tried talking with the manager at store and were never able to do so. We were also told by the warehouse that the store does this type of thing all the time. They tell customers the pieces are in stock even though they aren’t to make the sell. Both myself and my boyfriend are in sales and have been for decades. We understand that sometimes things are out of your hands as a sell person and manager but we were constantly ignored and refused service. I would save your money and fund another company. Someone who is honeys and willing to help you out as a customer. With this review we did purchase from Sheldon and their sales people went above and beyond for us. STAY CLEAR OF ASHELY 🤢🤢🤢🤮

Great customer service from Maurice, he was helpful not pushy and easy to work with.

Fair prices, low pressure, Eddie was great. Furniture arrives in a few days.

First time shopping here, there wasn't any pressure at all, Antonio was super helpful, cant wait till my living room set gets here!

Michael was great to work with. Communicated well, and got me a great sectional with an even better price.

The sales are worth the money we spent.

I'm really happy I went to this particular Ashley store. I found the sofa I was looking for and I had wonderful help from Adriana the sales representative. She listened to my needs and showed me what I was looking for. This particular Ashley store was very clean and everyone there was very friendly and helpful. I would definitely recommend this store to people I know and will be back to buy more furniture at another time.

Jacob G. was an amazing salesman. Helpful, attentive, and not at all pushy. We will be back soon to request Jacob personally to buy more furniture. He knows what it is.

Antonio was a Great help to us! He spent so much time with us and guiding us to the right pieces for our needs!

Eddie was great! The whole Ashley Furniture team was helpful, great deals on the clearance section and super easy to place my order of furniture! Recommended for sure

If you’re going to purchase something from here, make sure the Sales associate checks the item number correctly before processing your order. There was no way they could cancel my order right after placing it in their system and then reordering the right item. They overcharged me, because they selected the wrong sized item. They weren’t even able to refund my money for the difference. The person who helped me did not double check the order, and she didn’t seem genuinely apologetic for her mistake. When she brought it up at the customer service counter, her mistake was an inconvenience for them to change it in the system. Somehow, the department where the order is processed was closed and their system was lagging.

Antonio was very helpful and welcoming as soon as we entered! We bought a 5 pc sectional and an oversized ottoman. We saw a bed frame we were interested in as well. Needless to say we will be back and ask for Antonio :)!

Maurice is an amazing sales representative! Thank you

Karina was awesome ! We love all our pieces

Eddie did a great job I'm very pleased with my purchases he was very helpful very courteous I will be recommending Ashley's to all my friends and family

Very helping and good attitudes

Super nice, knowledgeable. Went out of their way to help facilitate our questions and needs. Thank you, Antonio!

After visiting a few other furniture stores with no luck, I was grateful to have walked into this one. I was lucky enough to have the opportunity to work with the manager, Tanner, who was caring and thoughtful throughout the entire transaction. He ensured that all my needs were met and that I was able to find something to suit my taste in furniture. Hands down great experience, would highly recommend.

Hands down BEST FURNITURE STORE IN THE STATE OF WASHINGTON!!!!!!!

The sales associates in this store are so kind! I came in today and worked with the manager Tanner as I was having a hard time deciding on what would work best for my family! He helped me find exactly what I was looking for! I will send all my friend and family to this store!

I had another great experience at Ashley furniture today! I was greeted as soon as I walked in and they assisted me in finding the perfect dining room set! Which was all I came in for. I ended up leaving with a dining room set and a beautiful sectional my family will cherish forever! Thank you Ashleys Tacoma!

Lacey was so nice and helped me find the perfect couch!

Great service and beautiful new look to the store!

Always someone greeting you at the door and pointing you in the right direction. Found what we were looking for at a great price.

Jacob was extremely helpful when it came to the purchase of our living room set. Thank you so much.

Thank you Eddie,.for making all the stress go away with the excellent service you provided. Tacoma branch.

Good place to shop. Reps weren't pushy at all. They left us to look around on our own.

Fantastic sales staff, Excellent Service.

I recently bought my couch in this location. The manager Albert helped us out to get the perfect couch.

Amazing and friendly Staff! Made my furniture shopping experience flawless!

We received excellent service from this furniture store! Can't wait to have our furniture delivered to our home! <3

I went to the Ashley Store yesterday and had the best sales representative! Adriana was so patient with me and actually took her time to help me find the right furniture I was looking for. Unfortunately, it was discontinued but it is always nice to have such an amazing soul help you. Adriana should be the face of the store when it comes to customer service. I will recommend her 10 out of 10.

Devin was a great help and worked with us. She answered any and all questions we had. Great customer service

Devin was amazing! She was very warm and welcoming! She helped me from start to finish. She set up delivery! I am extremely happy with my choice! Thank you Devin for your dedication and kindness! I truly appreciate you!

Mike was great and super helpful. We got everything we needed within budget. Thanks again. 🙏🙏

I can’t even begin to describe the absolute horror that we have been subjected to by this company. They are incompetent, indifferent and downright evil. I have never seen such a corporate display of downright customer abuse. How they still exist is a mystery. My sales experience was only mildly annoying. Pushy sales, complete ignorance of products. Then it started. Delivery of our bed was delayed repeatedly. Weeks turned into months. Finally 2 men who spoke (0) zero English (I assume)showed up with our bed. We paid extra for set up and delivery. They slapped it together wrong. (We found out later) Not 1 word they just walked out the door. No instructions on the adjustable bed. Not one word. They just left. We soon realized was it built wrong. Legs thread shafts bent. Wrong lengths, bed crooked. Now we begin weeks and months of anguish trying to get someone to fix. Finally they fixed. Then we realized they had failed to install the massage motors Average person would suicide by now. Finally they came out and installed. Guess what, only 1 motor worked. They didn’t even test it! So start again with absolutely lovely customer service. In the meantime the entire adjustable bed stops working. We call and despite having paid extra for a warranty ASHLEY lies and tries to to tell us our warranty is expired. Them finally agreeing to the truth our warranty was in effect means nothing. This drama isn’t over and we are still waiting on repair parts. I will never shop here again. You shouldn’t either. They don’t care.

Devin was very helpful helping me find my mattress. She was very knowledgeable and spent a lot of time helping me find the right mattress.

Love the deals! Store manager Tanner made it all worth while!

I always find wonderful sales people especially Michael at Home Depot and they provide quick and supportive care in ordering products that I’m interested in. I will also use Ashley Homestore for all my home needs.

I would recommend Jacob to yall. He has great attitude and a lot of knowledge in his work.

Nice store, helpful people.

Nacob did a great job helping us get new lift chair!

Chidi did an excellent job assisting us in purchasing a new bedroom set.

Great 👍

Michael greeted us at the door and was professional throughout our process. We went through the whole store looking for a bed frame and dining table set. He directed us to what we were wanting. We purchased our bedframe and now have lots to think about for a dining set. We look forward to working with him again.

The moment me and my family walked into this location, Devin's hospitality was warm and welcoming. We came to compare pricing on their Altari series and discovered that it was more expensive however, Devin came back to check on us and informed us that they price match and even offered to try and get us a better deal if we bundled items. Not only did we save money, we also were told about their quick delivery services. Will be back for more furniture down the road!

Carinna did amazing very informative

Walk in and was greeted respectfully making me feel comfortable. Devin was very professional and respectful she handled my purchase and was also able to get pre approved for the 0% interest plan

My experience was great, will definitely come back to get more furniture!!!

Extremely pleased with the service I received when placing my order

The customer experience was amazing, the store is well stocked with a variety of furniture. Thanks to Chidi for the warm customer reception. I will surely recommend my friends to patronize this furniture store.

Albert and Devon were super sweet. They were very professional and knowledgeable of the products. They did not pressure me or rush my decisions. Thank you both for doing such an amazing job :-)

Carina was wonderful and very helpful!!!

Excellent customer service and very patient as I could not make up my mind!

Carinna was very helpful and presented a wide range of options for me to look at while shopping for a new living room set.

Devon was awesome! We had a budget to stick to and we got everything we needed and stayed on budget! Especially thanks to Devon’s support!

Carinna did a great job walking us thru the buying snd delivering process! 10/10 thank u so much!

Couldn’t rate higher than five stars and cannot stop praising the service we received from Chidi. My husband and I will definitely be repeat lifetime customers.

Chidi was amazing and very personable. He got us exactly what we wanted and triple checked everything for a guarantee!

Carinna did a great job helping us and was super patient and knowledgeable. We will definitely come back!

Service was excellent!

Love my Sofa & Love seat! good quality, comfortable. From the order to the delivery was very professional! Outstanding..

Carinna greeted us with a friendly smile and stayed a with us-finding just what we wanted. She explained all details of the sale in a professional manner. We would recommend her.

The General Manager Tanner was simply incredible. He set the proper expectations and made the purchase easy and seem less. I would highly recommend this store solely based on him as a leader.

Adrian was amazing help today july 18th! My parents and I went in to look for a sofa for my new college apartment and we not only found an amazing sofa that fit my price range, but ended up leaving with a coffee and end table set, bar stools, 2 lamps and a rug all for $1300 and not to mention she granted a 10% discount for being a college student! She was extremely helpful with all the decisions being made and offered her input and guidance through the whole process. Thanks Adrian for all your help! Can’t wait to enjoy my new purchases

Shout out to Adrienne. She was very patient and helped my daughter pick out some furniture for her first apartment. Adrienne showed us reasonably priced items including clearance. Thanks for showing us the $10 rug!

DO NOT buy the warranty! It's a total scam. They make it sound like it covers everything but it most definitely does not. Total rip off. Plus the furniture may as well be made of toothpicks and floss its so cheap. Go to Costco.

I will never make another purchase from Ashley again. They have horrible customer service. Delivery driver refused to deliver our furniture. Told his dispatcher that our stairs were to narrow. They are a normal width for a split level entry way. But the stair way was not mentioned to us when they were here. He just kept complaining that it was heavy. Think they just didn't want to work. Then he proceeded to take pictures inside our home without our permission. When I called to complain they didn't care about my personal private property. So my husband kicked them out of our house and all pieces were returned. We went to the OLD CANNERY and got a beautiful livingroom set. Excellent customer service.

After spending a ton of money on a mattress, we had a delivery date for about 2 weeks after purchasing the mattress. Got a phone call the week before delivery saying they can't deliver it until the week after. Now I get another phone call saying it's going to be delivered a week after that. In what world is this acceptable? Will I be getting yet another phone call saying it's pushed out again? Still have yet to receive the bed!

Excited for my table to be delivered, great store, very clean and friendly associates. Curtis was awesomely helpful and price-matched any savings I could find and made it very comfortable for me. Thank you!

I had a wonderful experience with the employees .They are very professional and attentive especially the store Manager Albert and Jacob .However when it comes to my delivery it was a nightmare and I had to cancel everything because the staffs that handle delivery were very unprofessional and rude . One was literally sleeping while telling me my delivery would be late . I had no issue until we agreed upon another delivery date and no ones showed up Or had the courtesy to call me and I had to call just so they could tell me they will push my delivery date to two weeks later . I will never buy from Ashley store or my family .I wish there was a Raymour and Flanigan near me because I would of gone to them instead of wasting my time . If you want a furniture store to have you purchase things and wait forever on the delivery date then go to Ashley store in Tacoma,Wa.

Antonio made the whole ordeal of buying furniture enjoyable. Highly recommend this store.

Adriana was so helpful. She helped me find furniture pieces that work for my budget and family lifestyle.

Albert is the best. He will go above and beyond to meet your needs. He’s also patient. I changed my order twice, and he help me with the same charisma. Thank you so much Albert for all your help and patience with me. You astonished me.

My sales associate, Mike, did a phenomenal job helping find exactly what I need! Also, I wanted to change something and their customer service was incredible. Definitely recommend buying through Ashley!

The only reason why I can’t give a 5 star rating is the checkout, just takes too long, not the associate’s fault, its just it has always taken too long. Everything else was great.

Wonderful experience. The girl that helped us was extremely nice and helpful to us.

Went through this location to get my Sofa and I couldn’t be happier with the customer service! Adriana was our agent and she was a big help! She was super friendly, gave us straightforward honest recommendations, and never was pushy! 10/10 customer service and for sure ask for her when you go there!

Nathan was a first rate sales associate that tuned into what I liked and what my space allowed and guided me to some spot on choices.

It’s poppin

Great furniture! Great customer service! Albert and Nathan are A+mazing! Very accommodating! They helped me and my mom with everything we needed. If your looking for furniture or buying furniture go to Ashley! Not 5 stars I'll give it 10 stars!

I advise everyone to never ever buy from Ashley ever again We bought one too many of chairs online and wanted to return one. There is a warehouse down the road which first Ashley said we can return to. After that they said that we have to Fedex it and can't return it to the warehouse. The return cost via Fedex is more than the cost of the item ( like $400)!!!. This is ridiculous. They know what they are doing - this isn't an accident. The customer service is horrendous. They sound really disinterested and the representative was also really rude and cold. Also look at the class action suits that are against Ashley. This is a company with questionable business practices.

Great selection, reasonable prices and most importantly excellent customer service. JACOB G. you for providing professional service.

Adriana was the most helpful and kind person who helped finding us our perfect mattress & pillows! thank u for your knowledge and time!!

I found a 5 metal lamp and I didn't like the price so I ask if they can bring the price down and they did! That was cool😎.

Made two orders for the same dinning set. One for two different addresses. Things got mixed up right away. Sales man did not fix the problem. Delivery system only had one address and could not find the second one. Call the delivery system and they said the store had to fix the problem. Called the number for the store and I got a call center in Arizona. They have to contact the store in Washington. The day of delivery I get a call from the delivery service to say one of the dining sets is on backorder. Not happy at this point,go back to the store for refund.

Your sales rep Michael Feather at the Tacoma Wa store was great, he helped us navigate through confusing boxspring questions that we listened to at a local mattress store. We'll shop you first next time.

JACOB exceeded all our expectations. So helpful in our months long search for an overstuffed love seat and chair. We have hit up so many stores! Jacob found ours online demonstrating through various similar items of what to expect when our furniture arrives. We are happy our search is finally over! Thanks to Jacobs determinations!

Had a great experience buying a platform and headboard for a guest bed. Jacob was super helpful and well informed on any questions we had. Overall great experience

Adriana was great. She didn't hover. I hate hovering. She was helpful and attentive and listened. I enjoyed the experience thanks to her. The staff at the desk was great too!

Really liked the store. They listen to me not trying to push something I didn't need. Just wish it was same day or next day delivery not next week plus.

Finding the lamp we wanted was easy because of all the choices. Buying it was hard as the Internet service left a lot to be desired. It took us longer to pay for it than it did to find it. You have to speed up the process.

The Sales Rep named Carinna has been AMAZING! I walked in for the first time and she made me feel welcomed and I already had a furniture I was looking for and she knew EXACTLY where it was so she was very knowledgeable about her job. The best customer service and smooth transaction process. Highly recommend her. Great first impression when walking in Ashleys!

Jacob

This was some of the best customer service I’ve ever experienced in my life! 10/10 would recommend, even if you just have questions, this staff will lead you in the right direction.

Amazing sales reps, exceptional customer service, and of course, the greatest products for home furniture you could think of, Ashley's Homestore Tacoma got it all!

Come by and get the 5 star sales experience from Jacob..

Friendly, knowledgeable, and professional.

I got some excellent tips and great customer service from Jacob. He was very helpful and professional and I highly recommend him if you need anything for the home. He was very knowledgeable and patient and he was not pushy. He had excellent communication skills and he helped us with our new furniture project that I am very grateful for. This young man was sincere and very nice. If you want excellent service ask for Jacob and you will not regret it.

Took my Husband into Ashley home store to buy a Recliner . We were greeted upon entry by (TC) Chidi Madujibeya . He then told us to feel free to browse around , and if we had any questions he would be available. My husband tried out a few recliners and then he found the perfect one . Mr Madujibeya wasn’t to far away when my husband summoned him over . He and my husband were joking among each other about the prices . My husband LOL was asking about a 100% military discount. Mr Madujibeya is such a pleasant and friendly man. Our purchase was really a fun time . Thank you Mr Madujibeya. I will recommend you to my many friends at JBLM .

Chidi and his manager were amazing! We just moved to WA, our moving truck is delayed 10 days, they were able to order me the exact same bed and have it delivered so we had a place to sleep. They were awesome!

Was treated with excelllent attention and worked towards the best deal for delivery options.

The sales associate was very helpful & explained all that was available for financing. We were very pleased with our purchase

Thank you Jacob! I’m so extremely happy with my new couch that’s the softest in the universe! Thanks for being so kind!

Jacob did an awesome job! Would highly recommend this store.

Staff is very friendly and they helped me find all the furniture i needed at a reasonable price.

I had an amazing experience at this Ashley. We were helped by Tony. He was extremely knowledgeable, attentive, helpful, & patient with my indecisiveness. Very easy going & charismatic. My overall experience was very enjoyable & I will be back & refer others. Thanks again Tony!

Jacob was fantastic. It was a little hectic in the store. But Jacob answered our questions and had a kind demeanor.

Jacob has great customer service skills. He answered all of our questions and made it the visit in transaction, easy and smooth..

Jacob was AMAZING he actually sold ice water to a polar Bear.. thank Jacob for being so professional and Kind.

(Translated by Google) A great service in this furniture store the seller is very attentive jacob thanks for you help (Original) Un gran servicio en esta muebleria el vendedor es muh attentions jacob thanks for you help

Jacob did a really good job . He knows what customer service is about.

Good quality and prices are competitive

Jacob was very easy to work with and helped a ton with finding exactly was i wanted.

Went in looking for a couch to replace what I currently have as it does not fit in my new space. Albert was super helpful and gave guidance and ultimately helped with the purchase of my new sectional. Decent selection and price points for the budget. But earned a five star for customer service. I was able to shop around and receive the help I needed without feeling pressure to purchase until I found something I wanted.

Came into the store looking for couches and coffee tables for my home. Jacob the salesman was sooo patient with me as I was very indecisive about what I wanted in the pieces of furniture. He listened to me about the styles I was looking for and gave me plenty of suggestions. I spent almost 2 hrs at the store but did end up buying a couple of pieces of furniture. Overall a great experience!

Everything was great. Customer service, selection, the rep I dealt with - all excellent! Would definitely recommend! They found exactly what I was looking for!

Very good service and friendly ,felt like a very good place to shop, great selections,will send visitors your way. Adriana Aviles did a great job!!! Thanks alot. Owen & DONGSIK

Nathan was very knowledgeable and patient. We haven’t bought furniture in awhile. Nathan made it our most enjoyable errand that day.

Jacob your the second best because i myself is the best

Jacob was amazing!! Highly recommend him to help you!

You exceeded all my expectations, delivering exceptional service and outstanding results.

Jacob was great! Excellent customer service, very knowledgeable and available for questions without being pushy👌

Jacob is great!!!

Anthonio(could be anthony) who waited on me was amazing..However his supervisor or the person who had the administrative key to approve the discount was in my opinion very irresponsible. The store wasn’t busy I witnessed Anthonio requesting him to approve the sale, he said he would get to him as he appeared to just talking to another employee. We returned downstairs to pick out some other furniture and Antonio on multiple time went upstairs to find him and texted him with no response it was a good 15 mins before it was approved so I could finished the sale. So frustrating to be in a virtually empty business and the person helping me couldn’t get help to complete the sale and did everything thing in his power. This time I could of utilized in my moving efforts..this leadership needs a wake up call on what customer service is about..if it wasn’t for the tiredless effort of the person helping me, I would of walked out. But, he was doing everything in his power to complete the sale. All of your employees need to have the ability to complete the sale and not just to one person who doesn’t seem to care about timely service.

Mike F. Was absolutely incredible to work with. Super patient and worked super hard to get me the recliner I needed in a very tight timeframe. Outstanding customer service and a great personality. Not pushy! Highly recommend him!

Jacob was extremely helpful and courteous. He was available to answer questions but not at all pushy. We were very happy with him and our recliner purchase. Thanks again Jacob!

Albert helped me out right away with ordering my sofa. He made the process very easy and quick. I can’t wait to receive my sofa.

My Sales agent she was the best!!

Adrianna was kind with very efficient service and help to me!!

Jacob was an absolute pleasure. He was helpful and made it easy to purchase what me and my roommate were looking for. Thanks king!

Jacob, was an excellent listener and found us exactly what we wanted. I highly recommend him to anyone looking for furniture.