Ashley Tacoma, WA 98409

I deleted a previously one star review because customer service finally was able to assist me. But they shipped me the wrong product and now I’m in the endless hold loop again. Stay away do not shop at this place.

If they offer a warranty to you DO NOT PURCHASE. I have had them try to come fix this couch I have with a hide away sleeper, they said it was too broken to fix. I have had a full sized bed in my living room for about 7 months now because they haven’t replaced my couch. I was getting home late when they finally did bring my replacement couch a couple days ago and I called them back and they told me they were going to put it back in the warehouse and reschedule the delivery. Called back today and they told me the couch isn’t there anymore and I have to wait another month for the next one. Do yourself a favor and just go get a couch elsewhere and definitely do not buy Ashley’s warranty if they offer it to you unless you like having busted furniture in your living room for months on end.

I ordered furniture on 11/27/21. Today is 05/18/2022 and it is not all here yet nor is there a delivery date available. I try to cal the store and am told I am number 150 in line. This is the worst customer service I have ever run into. I would never purchase anything from this company again.

Areta and Jannia were incredibly professional and helpful with everything! Jannia was knowledgeable and informative in helping us select our bed and Areta was very helpful in helping us with the financials and delivery information. We feel we were treated respectfully and left confident in our purchases and experience.

Great service. They made it painless and were very helpful. Special shout out to Robert the manager for a great deal!

Do not buy from Ashley Furniture if you want your furniture any time soon! Very unimpressed with Ashley Furniture. I ordered a couch and was told it will be delivered in 8 to 12 weeks. Was delayed 3 times and every very time was called a few days before delivery to say it is delayed and will be 2 more weeks. Ended up not getting my couch for about 5 months. My father ordered a couch the same day from them and was told the same timeline. He is currently still waiting for his couch to be delivered and its 10 months later. Also any time you try and call to check on your order even if its as soon as they open you are in the hundreds in the phone queue. DO NOT BUY FROM THEM!

This location does not allow Preferred Customers with Ashley Advantage credit cards to finance taxes and delivery, citing it’s a new policy.