Ashley Store Tukwila, WA

I would entrust Pat with my sons and daughters. Greatest woman I have met in a long time.

Purchase went well but customer service absent. completely unable to call the store after with questions. Said no direct line, eg Number listed in receipt was to corporate office and they would not give me any number, left digital message they promised someone would get back ti me in 2 days/ now a week-, drove 30 minutes to store, , no manager there and salespeople couldn’t answer my question. Left my name and phone for manager to call and 2 days later, no response. I will never purchase from Ashley again and may cancel my new couch due ti this poor service !

Pat and RR are amazing! They helped me with two different purchases. I will definitely come back for other future purchases. I highly recommend them. 😊

Mell helped us find a new bedroom set within our budget. He is very friendly , helpful and professional. I will definitely be coming back for more furniture.

Great service from Antanese. Very knowledgeable and eager to help.

I knew what I wanted and they had it and it was quick and easy!

We have been Ashley customers in different locations for many years. During our most recent experience we were greeted immediately by a sales person who worked with us patiently from start to finish to ensure we were satisfied with our selection. We are very satisfied with our purchase, as always.

Best deals and amazing products! Pat and the store manager were very friendly. Pat helped us pick out all the furnitures that we needed for our new home. I hope the delivery will go well. So excited!

Excellent service. Very helping Staff. Good deals.

Great experience. Pat was super helpful and knowledgable. Was able to find everything I was looking for and made furnishing our home pain free

Excellent professionalism and customer service skills Alissa and Saron were great!

Saron helped me find the sofa I wanted it. It was my first time at the store and I left very satisfied!

Simone was great! Showed us what we asked for and had patience for us and our buying time and needs. Highly recommend!

Saron was super helpful and kind while we shopped for couches. She was patient and allowed us to browse without any pressure. Would definitely shop with her again.

Saron is awesome ! She was able to close on what we were looking for in 10 minutes.. 😁👍

Saron

Ronika and Heather gave us wonderful customer service. We have purchased quite a bit of furniture here and always receive great service.

We knew what we were looking for and Trevan directed us to the selection we were interested in. No pressure and plenty of time to decide. Looking forward to our delivery next week. The price ,size and quality was what we were going fir and love the color we chose for the rocker recliner we purchased to replace our old one.

We walked into Ashley knowing exactly what we wanted and Mell assisted us in getting it. He was so helpful, informative, and got us the best deal for our budget. We will definitely be returning for all our furniture needs in the future.

RR and Heather were great to work with

Saron was very patient and courteous in showing us the sofa sets and closing the deal, amicably! Give her a raise!

Enjoyed the whole experience. Mel and Ronica are the best team by far. I even had the opportunity to shake the GM’s hand, Heather. I have NEVER had such fun in buying a bed! You all rock and thank you so much for a fun filled experience. I love my mattress and adjustable frame. Thank you all so much!

It’s my first time at this store. I’m very happy with their customers service. I got what I wanted and the gentleman helped us very kind and polite. I’m sorry forgot his name.

Had a great experience at Ashley HomeStore buying my first couch for my apartment! Antanese helped us out and she was super nice, knowledgeable, and not pushy at all, which I really appreciated. She took the time to answer our questions and even helped us get a discount. The whole process was smooth and stress-free. Highly recommend asking for Antanese if you’re shopping here!

Saron at the Southcenter Store in Tukwila WA was very helpful and accommodating. Great attitude and customer service. We bought the recliner we came looking for.

Great cruising through an amazing combination of all sort of products

The single chair in the order has a lard ding in it. I haven’t heard back from anyone on how to replace it. Photo already sent in.

One sectional couch was delivered and one recliner already does not work. Horrible products.

Professionalism throughout the process and willing to accommodate the delivery I needed with short notice. I wouldn’t go anywhere else but here.

Antanese was very helpful today came in and help me right away with a Vanity I wanted order and it was fast service thank you again I will come again to shop with Antanese soon!

Saron, is awesome You rock!!!!

Antanese was great to work with. Very patient showed us a lot of options to choose from. Definitely recommend working with her.

Fun, smart, , knowledgeable & flexible. I’ll look for Mell next time I’m shopping for furniture

Personable, professional and a knowledgeable sales person. He's the go to guy for furniture. Great experience!

RR was super helpful! Great experience here.

Best seller. Clear communication and very supportive.

Nice and friendly staff. Good deals and quality furniture

The store manager is incredible. She showed a high level of professionalism and advocacy while helping me work through an order issue I was experiencing with another department.

Was a great experience was treated with respect, the gentleman was very helpful Thank you.

It was great, our home store Associate Pat always so nice and helpful to us for choosing furnitures.

Pat and Simone went way above and way beyond what our hopes and expectations were. I’ve been in sales and customer service for a long time and they were both great ambassadors for your company.

RR did excellent and had honest responses 10/10!!!

The best place ever they really went above and beyond to make sure we were really happy with everything Ronica was just the best and extreme knowledgeable about the mattresses the manager was also just super awesome

They never called us back to fix the Bedframed that. Was delivered that is missing a piece . I will not purchased again .

Very helpful and easy purchase! Thank you RR!

Very dissatisfied with sales experience. Simone was not very knowledgeable about product. For example, did not know what some assembly required meant. (it means installing feet on couch). Rang up sale with wrong price (sleeper vs regular couch). Manager (who did not introduce himself) advised could not fix immediately. They had to wait for another employee to come in to do it. Chased after us to sign “”wrong” receipt after walking away saying they couldn’t immediately fix. Received receipt via email. Tried to reach store to clarify price 5x over days but always got customer service center. Customer service could not transfer call to store, did not know manager’s name and could only open a ticket to answer questions. 5 days later (after a successful delivery of correct product) received call from April (who was great) who clarified our questions on the correct price ( again sleeper vs couch). Very frustrating experience but couch is great. White glove service for us was a good experience.

Came to look at recliners, was greeted and we politely declined any help and we told them we were just looking and Simone followed us the entire time. Even commenting on furniture we looked at. We left after 5 minutes. Very uncomfortable and will never return.

Mell Thomas’s customer service is best in class. Authentic, genuine, and knows how to connect with customers on a personal level. I hope the rest of the sales team learns from his leadership.

Excellent customer service. Huge selection however the prices are pretty high compared to other stores.

I had a wonderful experience here! The Sales Manager, Alissa, is awesome—very personable and zero pressure. She helped me with my credit application and delivery schedule, making the whole process quick and easy. I was out the door in no time!

Hate coming to look here for furniture even tho is nice and good product, the sales people hunt you like vultures and stare at you at all times uncomfortably, the worse part was coming for a "New year sale" and find they rack up the prices only to "discount" them for what was the original price. We saw a dinning set back in November for $699 original price with jo sale or anything, now it was on "sale" for $699 and the "original" price being $999, they can keep their overpriced furniture, just go to Mor

am extremely dissatisfied with my experience. Although the bed set I purchased was discontinued, I relied on the information and guidance provided by your store associate. I was referred to a delivery person by your seller and was told that delivery and installation would be handled. At the time of delivery, I was informed that installation was not included, which was never disclosed to me prior to purchase. This is unacceptable. Additionally, no assembly manual was provided for the bedding. Knowing that installation would not be done, it was your responsibility to ensure I received proper instructions, especially for a discontinued item. Because the delivery service was referred by your store, this situation still falls back on your responsibility. I am unable to assemble the bed without a manual, and this has left me frustrated and inconvenienced after completing my purchase. I feel misled and unsupported. I expect this issue to be resolved promptly—either by providing installation, supplying the correct manual immediately, or offering an appropriate resolution. Please advise how this will be corrected.

They helped me a lot thank you to sales manager

I strongly advise everyone to avoid this bed company! On December 28th, I bought three beds from them, but one only came with the headboard cabinet (nothing else )The King size bed was completely different from what the staff described, and the actual order wasn’t what they promised verbally—they basically tricked me when I wasn’t paying attention. The orders were extremely disappointing. If possible, please steer clear of this store! The quality is poor, they won’t handle follow-ups, and their attitude is terrible__ In the process of purchasing the bed frame, I placed full trust in your staff and repeatedly explained my requirements in detail, which they acknowledged each time. However, when it came to finalizing the order, they exploited my momentary inattention and entered an order that was entirely different from what we had discussed. This has left me with an overwhelmingly negative feeling of having been deceived and scammed

Mel Ashley did a phenomenal job!! Very detailed when outlining each piece of furniture I purchased while confirming colors and qty. product for accuracy. Definitely my go to person at Ashley’s Furniture going forward. Mel made the experience pleasant while not being pushy in any capacity. Being a business owner I would hire Mel in a heartbeat!! He’s a Gem! Ashley’s furniture is blessed to have such a wonderful man with loads of integrity working for them. Not sure what title Mel carries at Ashley’s but definitely Management or Corporate level standards Mel carries and more. Hands up the best customer experience I’ve had at any furniture store to date! Thanks Mel, appreciate you!

Excellent service

Awesome location!! We’ve bought all our big furniture from Ashley’s this time we came in to look around and Sydney did an amazing job showing us their mattress collection and informed us very well of each one and its benefits! She was super kind and open to working with us & understanding our budget! She’s got personal experience with some of the mattress which made it easier to connect! She gave us an awesome deal and so excited for our set up to come in and be set up this upcoming week! Thank you so much !!

5 star all day everyday for this store my husband and I came into this store like 15-30 minutes ago and the sales person name is RR he was super helpful and helped us what we need for our apartment and we go the couch that we needed will definitely come back here again in the near future or in a couple weeks

We ordered a king bed online from Ashley HomeStore and were disappointed with the quality once it was delivered, something you can only assess after seeing it in person. Despite notifying Ashley within 2 business days, we were told the item cannot be returned unless it’s damaged. The website wording that orders “may not” be returnable is misleading and gives customers a false sense of flexibility for a high-value purchase. This is an unreasonably strict policy for furniture and the customer service response was dismissive and unhelpful. No attempt was made to resolve the issue. Buyers beware: ordering online from Ashley means no real return option, even if you act immediately and the quality doesn’t meet expectations.

Very welcome staff and their shop is well arranged with high quality merchandise I enjoyed doing shopping there . Coming back for more household furniture.

Great person to work with no hassles no problem Great service.

I am having a nightmarish experience with damaged items from this company. 3 or 4 times i have been delivered damaged products and each time it was a headache to get it replaced. Recently I was delivered a damaged coffee table and I paid full price for it. But when I report the product damaged the same day it was delivered, they was to fill the damaged wood dent with some paint and expect me to go on with it. They are absolutely refusing to refund the amount. I am done with them. Its a shame, the staffs in the store are very friendly. And thats where all the niceties end. The delivery and customer care handling issues are horrible. Atleast the policies are to not help customers. Looks like their motto is to scam customers by delivering damaged products and make customers live with the damaged goods. Slowclaps.

Hey don't honer the delivery dates, they give you early delivery dates during booking and after the booking they will delay very conveniently. Therz nothing you can do after that, they don't care if you are not satisfied. You have to cancel it or live with it. Not at all a good customer service.

Everything went smooth from start to finish. The salesman was very helpful and courteous. My husband Sanders was well pleased.

TRAYVION is an AWESOME Salesman!!!!! THANK YOU TRAYVION😊

Some turnover in sales staff - after several visits I met and purchased from a very knowledgeable sales person who was an extremely good resource about fabrics, features, pricing, AND delivery schedules. AND, Yipee!! Even had valid experience in design!! The manager worked to get me the best pricing that occurred during my selection visits. Yes, I’ll shop here again.

The delivery men were efficient and respectful, this has always been my experience with Ashley.

Very poor costumer service. They actually don't care about costumers at all. This is my last time purchasing from them. I went to their store on 11/16 and purchased a sectional that was promised to be delivered on 11/26. Then I went to store on 11/22 and purchased 6 dining chairs that were supposed to be delivered on 12/3. On 11/26 they sent only 3 chairs!!! Costumer service lady said they didn't have all the parts of sectional in warehouse so it will be delivered on 12/3. I was disappointed by this unprofessional behavior but agreed thinking I will get it with rest of my chairs. Then I notice in my email that I will only get sectional, no chairs. So called costumer service again. I was told that I they (store) ordered only 3 chairs for me, and no matter how much I was insisting that I have a receipt they didn't offer help. So I called store directly and spoke to a person who made order (she remembered everything) and she promised she will fix it. Next day she called and said you will have your order deliverd on Friday 12/5. They would send it with sectional but recieved their email late and truck left. (I recorded conversations). As I didn't recieve any notification on delivery I called again just to be told that it should be delivered on 12/30. Is this normal and professional behavior? How can you do business like this?

I had a terrible experience with Ashley. The furniture I bought last month was delayed with no apology, and the store told me they “would not charge me a delay fee” like it was a favor. For the dining set I ordered, only one chair arrived, and we didn’t open the box until today. When we finally checked it, the chair had four legs with different lengths. This is unacceptable for new furniture. When I reached out for help, the store told me to contact customer service, and customer service told me to contact the store. They kept pushing responsibility back and forth with no solution. Poor quality, poor service, and zero accountability. I definitely do not recommend buying from Ashley.

Amazing experience start to finish! My sales person was super friendly and knowledgeable.

Great experience overall - Good quality furniture, friendly staff, and helpful support.

I had the pleasure of being helped by Antanese McZeal, and let me tell you — she’s one of the best customer service reps I’ve encountered in years. As a business owner and long-time manager, I know outstanding service when I see it, and Antanese absolutely delivered. Her professionalism, patience, and genuine kindness made my couch purchase not just easy, but enjoyable. She deserves major recognition for going above and beyond.

Ask for Jay! He was so knowledgeable and knew when we needed space to discuss decisions and details and when to check in with us! We went to many furniture locations around Kent/tukwilla and ultimately decided on Ashley’s for value and convenience and overall service!

Easy pickup process. I really appreciate the user friendly bot used to schedule. Warehouse location has easy access.

I would be very cautious about buying anything from Ashley. Despite spending $1800 with them, we have had an ongoing issue for TWO Months because they couldn't deliver a rug as promised. 1. The store in Tukwila, Washington switched my invoice with another customer and compromised both sets of information 2. Because they switched the invoice, they canceled my order and had to delay my delivery 3. Despite numerous calls and emails to Ashley customer service, over two months (entering the 3rd month) they have not been able to resolve this 4. All of this over a $100 rug, I canceled the order but had paid in full at the store. It is mind boggling how they are unable to tell this and have pushed back SO much to burn a customer over something so simple, that was their mistake from the get go 5. I will say the retail experience in the store was great and the furniture I did receive is great. This entire experience has been beyond frustrating. Update, yes, you did finally do the right thing after HOURS of calls and emails and TWO Months later. Thanks.

Delivery guys would not complete the delivery

Do not go to this store! The salesperson tried to add a protection plan and lied that he was giving me a deal on it, he ordered the wrong color couch and charged me $500 more for a couch in store than it was on their website for cheaper. The financing they offer is a credit card and they are not transparent about that or anything. Trying to get the exchange and credits for the price difference from the same exact couch on their own website is a nightmare. One of the credits just disappeared and a month later I’m still having to contact them about it. When the couch was delivered they give a delivery window. They were 45 min early before the delivery window started and I was still asleep. Very unprofessional and only care about swindling you. When I try to get it resolved they act like it’s no big deal. I will never buy anything from there again.

This was my first time buying new furniture and I was pleased to not be bothered while looking around the store. Everyone was polite and the experience overall was pleasant. I feel there is room for improvement in providing more education to the sales people about financing and inventory. I got the general feeling the sales associate I worked with didn't know much and perhaps couldn't make decisions without asking his manager (like honoring the online price for delivery - for some reason they were going to try to charge me $150 more than is stated if I ordered online, which was $99). The manager was very helpful and explained to me a bit about inventory. Delivery went well, two men came and promptly brought in and set up for me and I'm very happy with my purchase!

Was told item was in stock and would be delivered. Receved call 2 days before delivery saying item is not in stock and delivery will be delayed becuase item is not in stock. Employees will lie to you just to get you to buy something so they can get their commission

Please cancel this order due to my niece who lives in Calif.who was giving Recliner to me as a gift couldn't find a way to pa for it,sorry for the inconvenience.

Furniture is great. Customer service is not. Sales rep rung up the wrong item. Wrong item was delivered. We came back to the store to get it resolved. They could only give us a phone number. The rep on the phone said we can exchange it but we would have to come back to the store a third time to process the exchange once they have a new sales order. Wasted 2 Saturdays.

Call center appears to be in another country, they try their best but sure wish it was American. In store help was ok but definitely didn't get a lot of clarity on delivery process. One item was not listed in delivery so I had to phone multiple times to get an understanding of what was happening. They said it was back ordered with no delivery date and I would have to phone back everyday to get a delivery date. I phoned back the next day to cancel the order, they said cancellation department would get in touch in 4-5 days... hun? Cancellation department said it can't be cancelled for some weird reason I don't understand. Wake up a day later to find carpet delivered but left outside in the rain, no messaging or ringing the door bell to let us know it was there so no way to sign for it or refuse it. Definitely would look elsewhere first in the future. Doesn't feel great to drop a few thousand dollars and get such low customer support after the fact.

The furniture we bought seems to be fine so far but the so called white glove delivery was absolutely terrible. I had the option to buy this same couch on Amazon and that’s what I’ll do from now on because the delivery would have been $20 vs $100. They didn’t show up the first two times nor did they call to let us know they weren’t coming and then on the third time when they did finally show up, they came almost 90 minutes earlier than the window they gave. They arrived before 8am when nobody was even home yet. The next problem was trying to get in touch with customer service. They said they would call back in 24-48 hours and nobody ever called. I had to reach out again and still nobody with any authority was ever available to speak too. Basically once they found out I was calling with a complaint they did everything they could to avoid me. Don’t waste your time or money here. Might as well just purchase online as you’ll almost guaranteed have a better outcome for less money. This is my first and last purchase I will ever make from Ashley. Lots of options in the area, no reason to go here.

Kelly is super friendly, nice and professional. I told her the measurements and she showed me a lot of options within my budget and limitations. I bought a couch there with her assistance. Please go to Kelly if you have any questions about what is perfect for you Thank you so much Kelly!

We bought side lamps yesterday at this store and were told they would do ground shipping but later got the call saying we need to pick them from store as they don’t have Inventory. We drove for 40 mins and when we went to the store, the items were not ready and they took more that 30 mins to figure out in the system.we were asked to takeout the lamps ourself which were plugged in deep behind the bed and no one was there to help and we were treated like workers than customers and the customer service desk people were behaving like owners.We had terrible experience this is the third time we are buying in 2 months and each time we had some or the other issue.This experience was final nail in the coffin.GOODBYE ASHLEY

(Translated by Google) I bought a mattress there. We asked Kumar, the person who sold it to us, if we could return or exchange it if we didn't like it, and she said yes. When we went back to exchange it, they told me we should have bought insurance. Then they sent us an email saying they didn't even have that program. So... they don't even know what they have or don't have. Be careful when buying from that place. Please get everything they tell you in writing. (Original) Compré un colchón en ese lugar le preguntamos a(Kummar)la persona que nos lo vendió; que si no me gustaba lo pondríamos regresar o cambiarlo nos dijo que si. Cuando regresamos a hacer el cambio me dijeron que teníamos que haber comprado una aseguranza después nos mandaron un correo electrónico que ni siquiera tenían ese programa, entonces…..ellos ni siquiera saben qué tienen o no. Tengan cuidado cuando compren en ese lugar todo lo que les digan que sea por ESCRITO por favor.

I placed my order at this Ashley store, I was clearly assured by both the customer representative and the store manager that I would receive White Glove Delivery service. I also paid an additional $229 specifically for this level of service. However, when my order was delivered yesterday, it was only a doorstep delivery, not the White Glove service that was promised and paid for. I immediately contacted Ashley Customer Service in the morning to report the issue, but the representative was unhelpful and appeared untrained to handle such matters. I then called the store where I made the purchase, but was told that their systems were down and that someone would return my call later. Unfortunately, no one ever called me back. This entire experience has been extremely frustrating and disappointing, especially after being assured of premium service at the time of purchase.

One of the best experiences we have ever had!! My wife and I couldn’t be happier with the outcome! Mell and his Manager Heather were fantastic to work with. Thank you for taking great care of us.

Horrible customer service, Ordered 9k worth of furniture and they refuse to replace the furniture they delivered incorrectly. Will never buy from any of their stores again

My sectional was supposed to come with throw pillows .. which was missing and now I have to wait 7-10 days for them to be delivered.. I have a dinner party planned and my furniture is missing the pillows

Great service from the store to my home! I received my 4 bar stools today. They are beautiful and very well built. They came fully constructed which surprised me as I thought we had to put them together. Thank you Ashley Furniture!

The collection at the Tukwila outlet is outstanding. Each piece was too good to be not bought. Mr. Jay was very gracious and courteous. He patiently answered all our queries and also explained, guided us and also understood what we wanted and gave us exactly that. I am not going anywhere else for my furniture needs in future as well. Highly recommended.

👍

We purchased the Wildenauer dining table, 2 chairs and one bench. I absolutely love the set! Zana was our sales lady and she has been pleasant and helpful to work with, even through a slight mistake in our order. The mistake was fixed promptly and fairly. The delivery men were friendly, thorough and very professional. We will shop at Ashley again!

Friendly and knowledgeable sales people. Very helpful and patient. It was a good experience buying new furniture from Ashley’s

Excellent customer service!

Heather, the manager was very helpful. She introduced us to Sydni, and we were in good hands. We were treated very well and we loved the customer service we recieved from both ladies. Than you both, we'll definitely be back!

My husband and I recently had an exceptional experience shopping at the Ashley Furniture store in Tukwila, and I can't recommend it highly enough, especially thanks to Pat and the helpful floor manager who introduced us to her. Right from the start, we felt welcomed and valued as customers. Pat stood out with her friendly demeanor and extensive knowledge about the furniture. She took the time to understand our needs and preferences, which made the process of selecting furniture enjoyable and stress-free. One of the highlights of our first visit was when Pat offered us cooling pillows for free with our purchase of two beds. This thoughtful gesture added an extra layer of value to our shopping experience. Later we returned to purchase a large sectional couch and oversized ottoman which has become the centerpiece of our living room, and it’s amazing how it has drawn our gamer kids out of their bedrooms and into this inviting space. After loving our initial purchases, we returned to Pat for a smaller sectional, which fit perfectly in another area of our home. We just received the matching ottoman today, and it looks fantastic! The quality of all the items we've purchased has truly impressed us. What’s even more surprising is that the quality of Ashley's furniture rivals that of much higher-end stores I had considered before shopping here. Pat's ability to negotiate discounts on our additional purchases further enhanced our experience, ensuring we got the best deals possible. Overall, we love all the items we've bought and are thrilled with how they fit into our home. If you’re looking for quality furniture and exceptional service, make sure to visit Pat at the Ashley Furniture store in Tukwila.

Gross store rude workers horrible service

The salesperson was great. That was the only decent part of my experience with this store. After waiting a month, the day before my order was supposed to deliver, I get a notice that they actually can’t deliver for another 15 days. In the time leading up to this delay, I had gone into the store twice to inquire about earlier delivery and indicated that I could pick up the back ordered pieces. I was told that they would email the warehouse and get back in touch with me. No response. I called and spoke to someone and they said the same thing. And I got the same result. No response. When the order was delayed another 15 days, I told them I wanted to cancel the order. The store where I bought the items apparently is not capable of processing a cancellation. I was given the number to a call center. The person I spoke to said there was a problem with the account and she couldn’t process the refund and would need to speak to another department. After nearly an hour on the phone, she assured me the issue had been resolved and that she had been able to cancel the order. I wait a week and the refund never hits my card. So I call back and the guy tells me that the order still shows active in the system and he will need to submit a ticket to get the order cancelled. Someone from the cancellation team will contact me within four business days. I asked for the ticket to be escalated because I requested the cancellation a week ago and it was never processed. He said there wasn’t an escalation process so I ask to speak to his supervisor. After a 10 wait, he comes back and said the supervisor confirmed that there’s nothing they can do.

Updating my review 10/23/25 The store responded to email them but it’s been a working week and they have yet to respond or come to a solution. Over a thousand dollars out the window. My partner bought a couch on the floor that was marked down and paid over 1k just for chaise to be broken .. these people are really unprofessional and unorganized. Almost let us waalk out signing the paperwork without paying after running his credit and it was just so weird all of it. Don’t buy a couch here there’s better options. I feel like this couch came off of fb marketplace that’s how used it feels. Adding the the review, it was also ripped under the cushion when we picked it up but we signed for it so too bad I guess! These guys are just employees clocking in to get a paycheck, but the managers there … do better

Stay away from PROTECT ALL FRAUDS!!! DO NOT BUY THEIR USELESS WARRANTY!!! Their protection plan is really a scam. If buying anything from Ashley it’s really buy at your own risk and forget as their protection plan is just a scam to fool customers and protect all warranty is the worst of all . It is an absolute nightmare which is exactly opposite of what a warranty/protection al plan should be. When buying furniture they almost force you to buy the warranty saying it will cover any stains or damages that incur during your 5 year warranty. But as soon as you try to use it they will deny it for any reason. I purchased a couch and had a few stains, so naturally tried to reach out to the Protect all company and they had a long claim process just to send the complaint. After 1 month they sent someone to assess it and they guy barely spent 30 seconds on inspection and the very next day I get an email from the company saying the claim was denied.

I purchased a living room and dining room set a few weeks ago, along with two table lamps. Unfortunately, this turned out to be the worst shopping experience I can remember. I wish there were an option to select zero stars. I paid $400 for premium shipping, but the delivery crew simply left the lamp parts on my kitchen counter without assembling them. About ten minutes after they left, I realized some parts were missing—most likely left behind in the packaging boxes. I immediately called Ashley customer service and asked them to contact the shipping crew, but I was told they didn’t have the crew’s phone number. Over the next two weeks, I continued to call Ashley customer service, only to be put on hold repeatedly. I was told multiple times that someone would call me back the same day, but I never received a return call. While I like Ashley’s furniture styles, based on my experience, I can only hope for the best for anyone considering shopping there.

Antanese was a fantastic salesperson who listened intently on what we were looking for in a sofa. Not only was she respectful of our budget, she took all our preferences into account and we are so happy with our purchase. In a world where furniture stores can be daunting and overwhelming, Antanese is a shining light. If I could buy 3 sofas from her, I would.

Awesome customer service Rick really helped my grandma find a chair that fit her needs and was super nice

Ed & Junie & Albert was helpful 🩷 3300$ To 2576$ 1 chaise and 2 seater

Rick S., was Sensational!! My wife fell in love a furniture set and Rick made it happen! Rick knocked it out of the park! Thank you so much Rick and Ashley Furniture!

If you can, speak with Rick—he’s an outstanding salesperson who really takes the time to walk you through the technical details of their collections. Helped me to make an informed choice!

Everyone was friendly and knowledgeable!

Im sure the In-Person store is wonderful, but I’m giving the company and online ordering 0 stars. I placed my order on 9/02/2025 and after purchasing I selected a delivery date of 9/20/2025. I never received a phone call from Ashleys, but instead an email telling me my order will be delivered 10/11/2025, an entire 5.5 weeks after placing the order. The website states the product delivers within 7 days and my order confirmation states They should deliver within 2-3 weeks. It’s incredibly frustrating that I was given false information and when I selected a certain date for delivery, this wasn’t honored. In 2023, I ordered a large sectional from Ashleys which was delivered within 3 days, but a couch and love seat from the SAME collection takes 5.5 weeks. Customer service offered little help by rescheduling the delivery a week early when I will be at work and won’t let me pick up my order from a store or warehouse. Ashleys is an absolute scam and once I receive this order, I will never buy anything from this company again. Wayfair likely delivers faster. Don’t provide your customers with false delivery dates then offer them to select a delivery date if you are just going to deliver whenever you like.

My wife and I had an outstanding experience last night thanks to Rick, who went above and beyond to provide us with exceptional customer service. Rick is truly the go-to guy—knowledgeable, efficient, and incredibly patient. He answered all our questions without wasting a moment and made sure we felt confident every step of the way. What impressed us most was Rick’s dedication to getting us the best deal possible, including extra discounts we hadn’t expected. He genuinely worked for us, not just with us, and that made all the difference. We also want to give kudos to Jay and RR, who initially assisted us before our final purchase. Though they weren’t present during the transaction, Rick graciously shared credit with them, recognizing their role in helping us get started. Thank you to the entire team for making our furniture-buying experience smooth, enjoyable, and rewarding. We highly recommend Rick—and the rest of the crew—for anyone looking for top-tier service and unbeatable value.

Great store with great displays, great selection and good lighting. Wil was a friendly, knowledgeable and efficient salesman. In and out of the store after an easy purchase in 30 minutes.

The experience was great, customer service excellent.

Excellent service! Rick was professional, friendly, and knowledgeable. He answered all my questions and made the whole process smooth and stress-free. Highly recommend!”

They price matched an online order and offered a discount if I went thru them! With the same delivery date, it was a win-win!

Great selection and pricing. Our sales guy was very helpful.

My sales rep Jay was fantastic! However, my delivery is now going to be delayed for over a month. When I called trying to get more information the local and national customer service representatives were rude, snappy and talked over me without answering my questions. Additionally, if you decide you don’t like the furniture for whatever reason or it doesn’t fit- there are no refunds or exchanges! This is quite scary all things considered. I would never purchase anything from them again.

We loved Mike! His 25 years of selling furniture is evident in that he let us look around, but was always near enough to answer questions. We appreciated his kindness, as well. Great process at Ashley, also!

Rick was helpful and friendly, and there’s a great selection of recliners

Amazing customer service at the Tukwila store! Rick was very helpful without being too overwhelming, he was very knowledgeable and shared several options with us!

I had the pleasure of being assisted by Ms Sydni, she was so patient, professional and very kind. Normally when shopping for furniture the salesperson wants to get their commission and on to the next customer not Ms. Sydni, she took her time with explaining each item to detail making sure I understood what all my options where, she would also inform me of similar options also giving me a opportunity to test the product she was just a wonderful sales person. Sydni customer service is impeccable. Ashley Furniture Stores is extremely is very fortunate to have Sydni as an employee. I will always look for Ms. Sydni when shopping for furniture because I know I will have the most enjoyable experience at Ashley’s. If you are shopping for furniture at Ashley’s ak for Sydni she is awesome.

I ordered a sofa bed from Ashley Furniture and the whole delivery experience has been extremely frustrating. First, the delivery was delayed by a full week beyond the promised date. When it finally arrived, it was handled by DHL instead of Ashley, and the driver was very rude. He was pretending not to speak English (only Spanish), which made communication nearly impossible, and he insisted I sign a damage waiver before even attempting to bring the sofa inside completely unreasonable and not what was agreed. The website clearly states that the measurements fit standard doorways, yet he refused to even try. When I contacted Ashley’s customer service, the representative tried to talk to him, but the driver hung up and left with the sofa. Ashley promised to reschedule delivery within 48 hours with a polite, English-speaking driver but it’s now been 5 days with no call, no update, and no delivery. Meanwhile, the payment has already been charged, but I still don’t have the sofa. This is unacceptable, especially from a company as large as Ashley. I had guests who were supposed to use the sofa bed, and this has caused huge inconvenience. Based on this experience, I cannot recommend Ashley Furniture to anyone.

Hey friends and family I like to stop by and share my experiences purchasing a table set from Ashley furniture at tukwila washington.I like to thanks the sale Man that help my wife and I make this purchase nice and simple.our purchase was so nice fast going like we we're ordering foods at a fast food restaurant.also big shout out to Chris if I say is name right for helping my wife and i unbox the table set to load it onto our vehicle.we are happy with all your guys help making this fast and easy we look forward to come back again God Bless and wish you all the best.

Very nice 😊 Rick was very helpful

Shaylee was awesome, sold us what we wanted and wasn't pushy. I wouldn't consider this to be a store where you're always going to find a bargain, but she did help us find a floor model on clearance so consider me a happy customer!

Visiting the Ashley store was a great experience for me. The sales staff were wonderful as they helped me locate the product I wanted to purchase, with ease. This will be the 2nd sofa I purchased from Ashley. You had exactly what I desired and the sales staff were - delightful! Thank you Ashley!

I had a fantastic experience thanks to Ed and Heather. Ed is an outstanding salesperson—knowledgeable, patient, and truly focused on understanding what I needed. He went out of his way to make the process smooth and stress-free, always willing to answer questions and provide clear, helpful guidance. Heather, as a manager, was equally impressive. She made sure everything was handled efficiently. It’s clear she leads by example—her responsiveness, and supportive approach really stood out. Together, Ed and Heather made the entire experience seamless and positive.

Jay was great. We enjoyed the way he helped us shop for a loveseat couch. Now we wait to see if it works out for our changing circumstances.

Very friendly atmosphere and there's a good furniture selection. The staff is friendly without being pushy. We appreciated our salesman RR for his attentiveness.

Good help and got some good buys.

Great service

I was immediately greeted by a salesperson, Pat Manapat, who was very helpful. I showed her the picture of the dining chair I had seen on line and she took me right to it. She was very efficient, knowledgeable and was able to accommodate my assembly and delivery date. The transaction was pleasant and smooth.

Thank you SOOO much to this Ashley Homestore. The staff were so courteous and helpful for my first big move, post - grad. They helped my find furniture that met my stylistic + functional need. They also clearly outlined every step of the process. Big shoutout to Jay and the store manager for their excellent customer service.

Emma was very nice and very very helpful.

Good attention

Great experience at Ashley Store! Anatanese was super helpful and friendly. She made the whole process easy and enjoyabl

Just moved to Seattle and met Rick at at the Tukwila location. Had a very professional experience and got to ask my questions. Would recommend !

Low pressure sales environment. Salesperson ask questions for what we were looking for and then left us alone to explore the store.

They sent a technician out to check my mattress, but the technician never set on the mattress to feel what I feel. He took pictures and measurements. How can pictures show the company what I feel. My complaints are about what I feel and how the mattress hurts my back. The damn mattress isn't firm!! He finally had me lie down and sit on the mattress. He admitted to me how he could see the mattress sink down while I'm lying down or sitting on the side of the bed. I'm a 63 years old with a terrible mattress I paid cash for at Ashley's Home Furniture Store in Tukwilla Wa. My back hurts every night. I slide off if I sit on the side of the mattress because the side isn't firm either. A Sealy Princtn firm queen mattress is what I purchased and this is everything but firm. I have submitted videos and pictures of me pushing on the mattress, showing them how soft it is. I have a wobbly coffee table as well that's garbage. I stay alone. No one has touched the furniture but me. I sure did nothing to the mattress nor anything else I've purchased from their store. I should have gone to a second hand store. I spent several thousands of dollars on this furniture from Ashley's that is a huge disappointment. It's like I threw money out the window. They take your money and run. These technicians come out for Ashley's benefit and not the customers. The mattress is like a bed of cotton when you lie on it. There's is nothing firm about it this mattress. I only put 1 star because I had to pick one to be able to post. I would pick below zero to be honest. Something is wrong with their products. It's ashamed how they talk good in the store about their products then when you receive them they aren't good. I thought I was going to decorate my new place up nicely with Ashley's Furniture. I got started but had to stop. Check out furniture stores like you check out buying a new car. You can end up with more than a lemon. Y'all better read these reviews and take heed.

Sydni was absolutely amazing!!! Great knowledge, super sweet, and fun to talk to. I'm so happy with my couch purchase because she listened to my needs and found exactly what I needed. The couch I ended up getting is gorgeous and I feel will be very helpful for my back issues. This is one extremely happy customer!

Ed was a very informed salesman that was not in our face and showed us what we were interested in then just checked in to see if we had questions. Very easy transaction.

Ashley made my purchase a breeze. Jay assisted me above and beyond in finding exactly what I was looking for. I was hesitant on him ordering my beds on line due how quickly I needed them, however, everything was delivered on time and assembled for us. Shout out to the delivery guys! They were on time, assembled quickly and cleaned up. I will definitely give my business to Ashley again.

The salesman was very helpful & answered all of my questions & was very patient.

We came in to buy a bed set and Rick came in to help us and did an amazing job! He was fun to talk too and obviously helped us get what we wanted! He even helped us when we had card problems. I had an amazing time. Thanks Rick! -Angie and Kathy

Hi after looking at 2-3 stores when we entered Ashley and were greeted by Rick and seeing all FABOULAS FURNITURE WITH him we suddenly got connected with his professionalism of sales and his good behavior to wards my family and we ended up buying alot of products from there. IT WAS FABOULAS VISITING ASHLEY AND OF COURSE RICK U MADE OUR DAY !!!!!!

Great experience purchasing an outdoor patio sectional last night in the store. Wonderful saleperson, Shaylee Day! She was very helpful and made rhe process both quick and easy! The set is being delivered tomorrow.

Rick did a very wonderful job today, He is very helpful and kind.He really needs a raise.we will come next time,only because of him.

Sydni was amazing and so helpful!

Romulo (“RR”) was my salesman and he was outstanding. Very knowledgeable and helpful. I found exactly what I was looking for, and he also helped me set up a “pick up” call to get my old sofa taken away. Highly recommended!

RICK was amazing to work with. We purchased this beautiful new sectional with his help. He was helpful, friendly, professional and knew a lot about the furniture quality, delivery time, and best ways to clean. Will definitely be back to purchase more from him and we highly recommend his help!

Mr. RR was very helpful and made our purchase very easy. Thank u to him

Got in here and we were met by the most amazing advisor Rick. He introduced himself, asked our names which is rare to get. ( That really stood out to me) He was so patient and professional with my cousin and I as we tried to figure out what bed and couch we wanted. He’s fantastic! I would go back everyday to have a chat with him! Ashley stores please give him a raise. He deserves it! God bless you Rick! Thank you! Best shop to buy at.

The EASIEST furniture buying experience I have ever had!! No pressure at all! We explained what we wanted, Rick took us to exactly what we described, and we were walking out the door with a new electric couch and table in less than an hour. I highly recommend Ashley Furniture and ask for Rick S. !!

Visited for the first time at the Ashley furniture in Tukwila WA. As we entered someone already came to greet us, introduced himself and asked if he can help us find something. When I said we are just looking around, specifically for accent chair, he assigned Jay to show us where all the accent chairs are located in the store. Jay was very helpful and friendly. He took his time to show us many options based on what specs I had told him. The store is nicely organized, furnitures were displayed like a show room… beautiful space and gave us inspiration on how to create our own space. They have some unique items and quality materials . I did find items for my reading/ hang out nook that I’m trying to create. The items were shipped and I can’t wait to receive them . Will review those items then. Pictures attached were some items that got my attention and bought the 2 nesting table ( great quality solid wood) and the other seating cushions ( not pictured). I was glad we visited Ashley Furniture, a must visit when u are trying to create your space and need ideas, reasonably priced quality items .

Wonderful selection of furniture and the staff was incredibly friendly and helpful

Rick was wonderful. He patiently helped us find what we were looking for. His wealth of knowledge about the products and sence of humor were greatly appreciated.

Went there with a slight idea of what we were looking for. The sales associate (I can’t remember her name) was incredibly helpful. The GM introduced herself to us and was so friendly. They gave us the best price possible and made the process super quick and smooth!

Such an easy experience! Everyone was so helpful and really listened to what I wanted.

Had a nice experience. Helpful, not pushy, very competitive prices and helped us narrow down the best options for our space. We looked at Ashley, Kasala & Lay Z Boy. Ashley seemed to have the best price for quality ratio and Jay & Heather were very helpful, and respectful. That customer experience resulted in our purchase and we will be back for more.

I have recently being to Ashley's Tukwila and they have a very good range of furniture and most of it is surprisingly affordable. The store manager was really helpful. She helped us out a lot and gave us a 30% discount which goes a long way. Ameen was also really helpful. He helped us understand the different pieces of furniture, the difference between them that justifies the price and overall was a very cheerful person to interact with. Really loved the place.

I’ve worked with Pat at Ashley since 2023. She is very knowledgeable and personable. Very easy to work with. Whenever I’m looking to upgrade any furniture, I contact her. I am never disappointed with their service. Any time any family or friends tell they are looking for furniture, I always tell them to check out Ashley Furniture. Thanks Pat!

Ryan was an exceptional salesman. My family and I were looking for a small sectional and Ryan knew exactly the ones we shoud be looking for and explaining why. Calm, relaxed, helpful demeanor. Wasn't pushy and knew when to check in and help. Was good at explaining and made every effort to make the transaction as easy as possible. This is my first review EVER. Shout out to Ryan.

Great service and no hype. Nick was top notch and Heather was a jewel. We will be back.

Great experience

Ed at Ashley store is a great guy to work with. He helped us picking the right dining chairs as per our requirements.

Friendly and helpful staff

Just wanted to say thanks to Rick!! He helped me figure out what plans would work for me. I was able to pick out a few things without added stresses. Thank you for helping me feel welcome! Definitely will be back soon!! 🤗

My wife and I were visiting from Alaska and we decided to do some furniture shopping. We stopped at Ashley in Tuckwilla and ended up buying all new living room furniture. We received excellent customer service and great pricing on quality furniture. We highly recommend Ashley.

RR helped us find what we were looking for right away. He suggested other things but we need to wait on those. We purchased the end table we wanted and are very happy with the experience.

Ryan was most helpful and together we found the perfect chair at a great savings

A sales associate answered our questions, then gave up plenty of time alone to look around before approaching to see if we had more questions. We appreciated both his attention and the space he gave us.

A sealy princtn firm queen size mattress was delivered to me earlier this year from Ashley's Furniture Store warehouse. A few months later I am sinking within the mattress. How does a firm mattress become soft in a matter of months. I paid over 2,000 cash for a mattress that's worth less than a hundred dollars. The sides of the mattress has no firmness to them. It's like I purchased a mattress material stuffed with cotton. I'm in my 60ties. I look forward to a great rest at night. I have not had one since I begin sleeping on Ashley's sagging mattress. The other issue is customer service will ignore your complaints. They will pass you from person to person without anything being resolved. I wish I had read reviews pertaining to Ashley's Furniture. It has been a nightmare from one item to the next. I thought this company stood by their name and made sure their customers were satisfied. Once they get your money they play you off. This is my experience.

1. They delivered a damaged bed to my home twice. 2. I spoke to customer service reps via text three times, each time with a different person — still no resolution. 3. I made eight phone calls and even dropped by the store in person to speak with the manager — still no resolution. 4. I was in tears on the phone with manager Emma at the Tukwila store. She finally refunded my money after I refused a third delivery attempt for the same bed. 5. I have never experienced this much stress with any other store. From the delivery drivers to customer service to management — Ashley has been a nightmare. I could write a five-page essay detailing the horror I went through, but honestly, I don’t want to waste another second on them. Please, please do yourself a favor and stay far away from this place!!!

I visited this store for the first time this past week and bought a sofa — and while there were a few bumps along the way(mainly my fault..bcuz I didn’t measure my space, hence I ended up with a very big sofa), the team here turned what could’ve been a stressful experience into an absolutely amazing one. 🙌 HUGE shoutout to Tyree, Pat, the store manager, and one other incredible store leader (I wish I remembered her name!) — you were ALL phenomenal. Tyree was incredibly patient and gave us thoughtful advice on things way outside of his role. He went above and beyond to make sure we felt supported and informed. 🙏 And Pat… oh my goodness, Pat! She truly exceeded every expectation. She took the time to measure everything, patiently walked me through the process, and resolved all the issues with such care and kindness. Her customer service was next-level — she’s truly the heart and soul of the store! I honestly can’t put into words how thankful I am to the team here. If you’re planning to visit — ask for Pat/Tyree Trust me, you’ll be in very good hands.

Raquel was incredibly helpful picking out my sofa and table!

Don’t bother going to the store. Buy from somewhere a lot cheaper who values their customers. After a 4th visit having to actually assist the sales rep I still received incorrect items. Once a store manager tells you to your face “we don’t care, we will not be resolving your issue, you might as well leave” you know you should have spent $5,000 elsewhere. Should have checked the reviews. Per Google : Ashley HomeStore has an average rating of 2.2 from 3143 reviews. The rating indicates that most customers are generally dissatisfied.

Raquel was so kind and helpful. She was very knowledgeable about the products and the buying process. Her authentic kindness is the reason I will be back

From the moment I sat in my sister’s recliner, I knew that I had to have one. I embarked on a journey going from store to store trying to navigate through the various kinds of recliners out there. I actually needed expertise to help guide me so my last stop (which should have been my first stop) was Ashley and they did not disappoint. From the moment I walked in, Ed greeted me and, like old friends reunited, we eased into conversations about everything under the sun. All the while Ed was educating me about all things "recliner" as I experienced the various kinds first hand. Not only did I find the perfect one for me (Riptyme), they even price matched from their online store! And the delivery was amazing as well. Everyone in the store from Ed to his manager to the delivery guys (who I tipped and sent out with cold drinks) made the experience so delightful! As for the chair, it SWIVELS too. Get on over to Ashley and pick one up and ask for Ed. Tell him Lynda sent you. You'll be glad you did!

Went to the store maybe a week ago, Amin was the sales Rep that helped us. Enjoyed his style of Sales, not pushy or actively trying to sell us stuff; he allowed us to browse and checked up periodically. Would do business with him again.

I came into Ashley with my mom today just shopping around for a small dining table for my studio apartment. We were immediately greeted at the door by Rick, who helped us during our experience. He knew exactly what we were looking for before I even did! He showed us a few options and we found the perfect table. He is extremely knowledgeable and expertly explained the delivery white glove service and the protection plan options. He was patient with us as we shopped around for other smaller items. He took his time explaining everything as we checked out so we knew exactly what to expect! Thanks Rick! I highly recommend him!

Jay was a great help. Excited to get my new chair.

Ryan was absolutely FANTASTIC! Knowledgeable, helpful, relaxed & no high pressure tactics. Made the buying experience so nice & enjoyable. Thank you Ryan! Mother & daughter both appreciated you today:)

My husband and I had a great experience with Sydni at the Tukwila location. She stayed with us the entire tim with patience to ensure we made the best decision for us and our home, especially when my husband was constantly bargaining the price.

Very bad experience - the sales person gave us the wrong information about the sofa assembly instructions. They are misguiding us just to sell the furniture. The delivery person didn't even try to fit the sofa. We wasted 2.5 weeks waiting for this.

I have a wonderful experience!! Rick was a great consultant. He was very helpful! This is the set I bought in black

I purchased a queen-size mattress from Ashley Furniture, and to my shock, it doesn’t even fit my standard queen bed frame. It’s either undersized or oddly shaped, but it clearly doesn’t match standard queen dimensions. I double-checked everything — my bed frame is a true queen size, and the mattress is labeled queen, but it leaves noticeable gaps and slides around. It’s both uncomfortable and unsafe. When I reached out to Ashley Furniture, customer service was completely unhelpful. They told me that mattresses are non-returnable, even though this one clearly doesn’t fit properly. I’m now stuck with a mattress that I can’t use, and no resolution from the company. This has been an incredibly frustrating experience. Ashley Furniture needs to stand behind their products and fix sizing issues — or at least allow returns when the product doesn’t meet basic expectations. I won’t be buying anything from them again.

Rick in Tukwila, WA was amazing. He greeted us nicely and showed us everything and wasn’t too pushy about anything. We loved him.

Great service!! Quality furniture

Very nice customer service in Tukwila, they are very considerate about the requirements and provide all the details correctly. Manager Albert and staff RR are extremly helpful. Showed us all the options patiently and give us all the details. They don't mind us distributing them any number of times. Very great staff and very nice products

The customer service was great! Pleased with the service Pleased with my purchase Please with the delivery service

We had a great experience at Ashley Furniture in Tukwila! Rick was outstanding—friendly, knowledgeable, and genuinely helpful. He made the whole process easy and stress-free. We purchased the Isanti bedroom set, and it’s absolutely beautiful—solid mango wood and excellent quality. Highly recommend this location, and definitely ask for Rick!

Rick S and the rest of the staff were extremely helpful! The store was comfy and it was overall easy to navigate.

Ed was amazing. He was so helpful and made for an easy sales experience. Would come back just to shop from him.

Jenni and Ryan were the best!!! Super helpful and honestly the staff , the products and service are all the reasons why I keep choosing Ashley’s as my go to for furniture 🪑

Rick is very approachable and knowledgeable about the furnitures. I will give him 2 thumbs up

The manager Jenni is a great effective leader, she’s nice and kind , knowledgeable about everything and care about the customers. I had a great experience with her. My delivery date was a month away when she leaned I was new in the area and need the furniture sooner; she did everything possible to solve delivery problem. I am grateful and will shopping Ashley again.

I told what I need. They showed furniture that I lik Bought.

Rick was a great salesman. Helped me find exactly what I was looking for, and went through many options.

My recliner couch mechanism broke, and even though the warranty expired, they sent me 2 parts, 1 to fix it and a spare for free. My son was able to fix it fairly easily, and I was so happy!

R R best salesman he told us everything about this section that we are buying explain everything to us thank you good salesman

The staff was quick to help us and they were very helpful to find what we needed.

Amazing sale associate. Very efficient, very flexible, and got the paperwork done in a few minutes.

Raquel was awesome. As our needs changed and expanded etc she was patient and led us o. The correct decisions. Financing was easy Thank you!

Pat was very knowledgeable and showed me great available options for which couch I want to get. It’s an easy way to buy a couch

Rick, what can I say... He introduced himself as soon as I walked into Ashley Furniture. He was very polite, inviting & very knowledgeable of the inventory in store & online. Rick was very patient, as I was very indecisive. He walked me throughout the whole store & showed me great picks for my living room. I eventually decided on a modular piece. If it wasn't for his patience & willingness to help me find something, I probably would have walked in & walked back out. Thank you Rick for your time & helping me find a great piece for my living room! Hope to see you again on my next bigger purchase 😉.

Romelio or I’m not sure what his name was extremely rude towards customers, incompetent, and seems to be in a rush. He never introduced himself, and argued about what previous employees have told us. When we asked about the delivery date, since there’re so many bad reviews regarding the deliveries, he said that that’s not true and there is only one negative review about the store and all others are positive. He told us we can either buy it or go somewhere else.

Ryan from the tukwila store is amazing. He helped my son and I get the best deal and showed us some amazing options. Thank you Ryan for all your help 🙏

Ryan was very knowledgeable and helpful with my selection of 2 recliners. Much appreciated!!

They have some gorgeous couches and the salesman was very nice. Very quick and easy.

Great mattress selection, excellent customer service and very knowledgeable staff. We have been customers before and have always been happy with Ashley.

Albert was helpful in finding the replacement wood slats that we needed for our bed set. I was disappointed that replacement was missing several parts (i.e., center leg supports and the bolts that hold them in place) that were critical to it functioning correctly.

Ryan greeted us we arrived and took us to the media room couches we were there for. He showed us numerous options of features and colors, answered all our questions and helped us reach our final decision, in a very logical, relaxed manner. We are very pleased with the service we received.

Pat was amazing. She was informative and knowledgeable without being pushy. She made my furniture shopping so much easier! I would recommend her to anyone going to Ashley! Overall a great experience finding the perfect, comfortable sleeper sofa!

It was awesome ,I got the furniture I wanted and dreamed about ,very beautiful, I love the unique design of decor of the living room and bedroom. The service was amazing,I love the design of the sofa set and beds.I will come back again for sure.

If I could give this company a 0 I would. I just moved into my home and planned a party. Invited all my family and friends. I ordered my couch set over two weeks ago. They first gave me a delivery date on June 2nd. I would be working that day so I asked them to come June 7th. The day before delivery, the call me up at work saying only the loveseat would be available for delivery. I explained to them I planned a party for June 8th, and planned to have my couches here by then especially since I pushed the date further out. Ok so then I asked if they have another couch set available or if they can issue me a refund so that I can have furniture because I am expecting guests. They proceed to tell me not only that no they have no other couches but it would take 7-10 business days just to get my money back. So now i am screwed and they couldn’t care less.

Worst experience ever. Rookie salesman kept promising delivery details from free drop off to the $99 drop off, which I agreed to but had to be on a certain date 13 days from now. He agreed again. Then your Manager Trainee Jennifer Matson got involved and in no certain terms told me the delivery window needed could no way be agreed upon. Her bitchy comment was you will just have to stay home all day and wait for the call. I then told her to cancel the order, after spending 1.5 hours in the store choosing the furniture. Even threatened me to stay away from her as if I wanted to be anywhere near this woman. I have spent thousands with your company over the past 5 years, including a $1200 order online that was in my doorstep when I got home. She should be fired for lack of any customer awareness and not knowing what kind of customer I have been. No more….

The quality of the table is terrible . I received the table today and find there is a huge crack on it. I want to file the replacement and hope you will pickup the stuff and replace a new one.

Most accommodating staff and management. The delivery team was incredible.

Sydney knows her stuff. Just go to her and tell her what you’re looking for. After 6 other furniture stores. I’m glad Sydney was the last stop and helped us pick out the perfect Sofa!

Sydni Horne is AMAZING! She knew how to sell me! Lol

The Ashley furniture store is very expensive and not trustworthy. They asked us to pay$ 100 to assemble, but my son was able to do it. So we didn't pay 100$. When the items were sent to my house, parts were missing. They don't answer the phone properly and if they do they will make promises they don't keep. My experience shopping from the Ashley furniture store is trouble, stressful and annoying.

We have gone here through the years and have been very satisfied!

Rick was really helpful finding the product I wanted and then making the purchase a breeze. Thanks!

Appreciated Ashley’s large selection and prices. Customer service was great as well - Rick was professional, knowledgable, helpful and very friendly. It was a great experience.

Shopping at Ashley and making a purchase was a great experience! Special thanks to Tairi, who was extremely helpful and knowledgeable.

Thank you Rick for the great deal and customer support

Excellent service and knowledge from Rick. We enjoyed the service and knowledge as Rick showed us the chairs 💺 we were looking for. Great Rick.

Rick and Ashley in Tukwila are the most helpful, professional, and friendly place I have experienced today. Definitely, Im going home happy, all set, and my dream came through with a short time frame delivery and assembly. Thank you guys!

I had a great experience today shopping for a new sectional at Ashley Furniture in Tukwila! Sydni was incredibly helpful, knowledgeable, and made the entire process smooth and enjoyable. We’re so excited about our new sectional—thank you, Sydni, for your excellent service! Don't miss out on great sale prices 👍

Sydney was a spectacular sales woman. Helped us choose what was the best purchase for our home. I highly recommend this young woman tonhelpnyounqith your family's next purchase.

Great customer service

I purchased several pieces of furniture yesterday for a new home and I’m completely satisfied with the professional care of my sales associate Ryan! He went over and beyond to answer all my questions and explained all the details of the pieces I purchased. Please ask for him directly if you’re looking for furniture.

Sydni listened to all of our needs and found us exactly what we were looking for. She was patient, kind, and super helpful. Thank you!

Service was exceptional! It took us a long time to select our furniture. Sydney was helpful, patient and supportive. She quickly helped us wrap things up once we found our perfect selections.

Rick from Tikwalla so helpful and friendly and answered all the questions so patiently . He is very nice

Rick in south central was great at helping us pick out options and guided us well throughout the process.

Rick was amazing and made our buying experience seamless. We can’t wait to come back and have Rick help us with our next furniture purchase. Thank you again Rick!

Tairi is the absolute best there is!!! It felt like buying from family or a close friend. We will be back

I had a wonderful shopping experience at Ashley Store. From the moment I walked in, Pat was warm, welcoming, and highly professional. I had only intended to window shop, but I was so impressed by the quality and style of the furniture that I ended up making a purchase. The prices were very reasonable, and I was thrilled to upgrade my living room with a beautiful new sofa set. Thank you for the excellent service—I’ll definitely be returning in the future!

Rick S. in Tukwila Southcenter was amazing! Shopping with a 2 year old is never easy and Rick helped make it seamless. He was awesome with my kiddo and really listened to what I wanted and found me the perfect chair and ottoman set.

Rick was great! Helped us find exactly what suited our needs in a very timely fashion.

The Tukwila Ashley furniture was excellent. Rick helped me with everything I needed and spent a lot of time going over everything in depth. I highly recommend going here.

Rick at the S Southcenter location was great, helpful, answered all questions, A+++

Rick was awesome advisor to find what we're looking for at Ashley furniture Thank you!

Great experience! 5 stars, Rick was very helpful and helped us make the right choice on a big purchase

Rick was awesome! Friendly and personalable. He was helpful and honest. We will send others his way.

I went into this Ashley location looking to upgrade my bedroom set. Pat helped me find a style I liked at a good price; 5/5 experience!

Good

Rick was very friendly and approachable. There when we needed him, but gave us time to shop.

Saw some nice furniture, store is bright and clean… but not a 1 of the many employees even welcomed us into the store, all couches we sat on nobody came over and asked if we needed help. Looked at dining room tables. Several employees not helping anyone yet nobody spoke or lifted a finger to help. Then as we approached doors to leave store we got asked if we needed help with anything. Like yeah, help leaving faster. Bought a sectional elsewhere.

Very pleasant, helpful, & high energy staff! Tairi was very helpful and explained everything thoroughly. He took the time to listen to what we were looking for and directed us to exactly what we we wanted. Purchased a beautiful couch in less than 10 mins! Thank you Tairi!

Rick was great...

Our sales lady was absolutely wonderful!! She made it so easy and enjoyable. We were in and out within 30 minutes with beautiful furniture. Love Ashley Furniture!!

Everyone at Tukwila Ashley store is amazing. special thank you for RR, Albert and Matu.

Albert and RR are very helpful store associates. They helped us finding the right furniture's with best price.

Very helpful and easy to work with. I originally worked with Ryan and he was very pleasant to work with. Very satisfied with the customer service

Pat was very helpful.

Great experience and service

Knowledgeable and professional employees. Sales associates are helpful and happy to take as much time as necessary to get customers the best furniture for the best price.

Pat!..So kind and nice and helpful.. They also have so many great choices and prices!

Kay was very helpful and informative! He helped me make a great decision based on all the factors I shared with him! I look forward to receiving my bed frame and adjustable base this weekend.

Thanks so much for a seamless experience from beginning to end… My sales guy Rick was so awesome & helpful, totally took the stress out of sifting through a whole store of furniture. I initially came in “just to look” & get inspiration, and he made a wish list for me, so when I came back, he had everything we looked at all listed. He actually made furniture shopping FUN! Delivery was also great, in fact they arrived at the beginning of the 4 hour window that they gave me, were fast & efficient…and am in LOVE with my new furniture!

Had a fantastic experience with the team. My husband bought me two sofas!! The staff were amazing and willing to work with us!! Update: our sofas were delivered at the promised time and the workers were fast and efficient with the setup. Again, thank you

We had a wonderful shopping experience at Ashley's this weekend. We found good quality items at very affordable prices. Albert, the sales consultant was great! He made us feel at home and answered all our questions

Excellent work by the sales person..she was particularly helpful and very patient

Pat was great! Helped us with everything we were looking for.

Tyson and Albert are freakin amazing! Great people, and extremely helpful!

Kk was very nice to talk to and a pleasure to work with.

I didn’t plan on being in the store very long since I thought I had already made a decision about a sectional at another store. My plan was to walk through quickly then go make my purchase elsewhere. Hadeel was not pushy but was helpful! She listened to what my vision was for the Bonus room and patiently showed me different options and even went along with moving an ottoman from another sectional to the one I bought so see if the fabric matched! It did and I bought it! Hadeel’s a keeper and I’d go back just for her!

Update: if I can give 0 stars, I will! After almost a month, they said “While we do our best to assist with all concerns, we kindly want to note that all sales are final. That said, we genuinely value you as a customer and would like to offer a goodwill refund of $30 as a gesture of appreciation for your patience and understanding. This represents approximately a 34% discount on your purchase.” Why would I want a $30 refund for products that were ordered mistakenly by the store staff!! And we paid $50 for shipping, for what??? What kind of resolution is this?? We don’t want the wrong items sent to us, and please take them back and give us our money back!! We visited the store on March 29 and found exactly what we were looking for—counter-height bar stools. A staff member advised us to place the order in-store, saying it would ship faster that way. Since we needed the stools quickly, we followed his advice. He helped us place the order, and we paid $50 for shipping. The order arrived the following Tuesday, but to our surprise, it was two dining chairs, not the bar stools we had selected. This was very confusing—how could this happen when we were literally sitting on the bar stools by a counter-height table with the staff member when placing the order? I called the store on April 2. They acknowledged the mistake and said someone would contact me in 2–3 days to arrange pickup of the incorrect items and delivery of the correct ones. But now it’s April 15, and I still haven’t heard anything back. This has been really disappointing, especially considering the urgency and the extra shipping fee we paid. I hope the store resolves this soon.

RR our sales rep was wonderful and extremely helpful. We gave him the dimensions of thee room and he was able to give us options that worked within our parameters. Would recommend Ashley Homestore

I walked into this store with my wife ready to purchase a sofa today (4/13/25). We were not greeted when we walked in even though we saw at least 5 employees standing around seemingly just chit chatting. We walked around the whole store and sat on at least 9 different sofas, all while multiple employees walked passed us, not even acknowledging that we were there. We even walked within 10 feet of employees while leaving, and still, nothing. Will not be coming back or recommending Ashley to our friends or family, even though our current furniture came from this location.

I liked the initial greeting, but him following me around after I said I'd ask if I needed help? Seriously, after the third time I told him we were deciding and would ask if we needed him, he still shadowed me! It made me leave sooner than I planned. Edit 5/7/25: Lowering from 2 stars to 1 star, less if I could. I decided to ultimately order a couch from Ashley's website. I opted for the No Hassle Delivery and Assembly as I was moving into a new place. Well today, 5/7 I should have gotten my couch, from the email it had no time so I decided to call in. The automated "agent" said it would be there between 9a-1p. At 1:30p I called in, it took a little work but I was able to talk to a real human. They tried telling me that a delivery attempt was made at 10:23am, when I said I got no call he read back the number. The number was not mine at all, I looked at the email from Ashley that had my correct phone number in multiple places. They then couldn't confirm when I would get my delivery as it had to be rescheduled. Between sales people who can't understand we are looking and would let them know if we need anything to a full on hassle for delivery I can't in good faith recommend Ashley to anyone until they learn customer service.

We have been very dissatisfied with our experience at Ashley and will never buy anything here again. We purchased the extra service that if it was screwed up, they would fix it. I’m not sure what we paid for that but it felt like it $500? The two couches were $3700. The extra service lasted 5 years. So right away we noticed the left arm had no padding and we notified them of that. They sent out a tech who said he could fix it by taking the entire couch apart in our living room, adding the padding to the left arm. Wow- I mean, that feels like the entire couch will be worse off afterwards to me. I would much rather have had the choice to just replace the couch. As you look at the couch, you have to basically take all the staples and attachments off, take the back off, dismantle and strip the couch, put the padding in, which was foam and not sure that’s even the same material as the other ones, and then re-attach it. Part of the reason we choice Ashley was that they are a massive furniture conglomerate. So we figured that standing behind their product would be easy for them. They are a complete scam and joke. Avoid them at all cost. Don’t bother buying anything from them. Go to Costco. Ashley makes it an absolute hassle and unpleasant experience to help anyone that bought something. Avoid Ashley. They aren’t going to help you. Definitely don’t buy the extended warranty. Oh- the arm rest has no padding in it? Let’s just swap that one chair out for you. No problem. Oh- let our tech completely dismantle the couch, stick some padding in the arm rest and leave you with that. That seems absurd.

Worked with an associate named Ashley and was really impressed. She listened to our needs and pointed out which options would best suit us. Great experience, will definitely be back.

Ryan, Lonnie and Helen provided exceptional help. We visited the store looking for a repair on a piece of furniture we purchased. Ryan looked for multiple options to assist us. The team including Lonnie and Helen worked together to identify the piece and ensure we’d get the piece delivered in a short time. This saved me hundreds of dollars in repair cost. Thank you for raising the bar!

Nice place to shop

Very helpful. No pressure. Delivery was quuck.

Robin was really patient and he gave us exactly what we were looking for. i highly recommend you guys purchasing from him.

Perfect store and lovely service. We brought dining table and chairs which great experience

Quick and easy. Free delivery is a + and the price for the counter height swivel chair’s surprisingly were fantastic. Comfortable for my bad back.

Good customer service

Staff were very helpful finding our perfect furniture

Service was great. I’d like to be presented with the option for delivery or pick up at the warehouse rather than assuming delivery. We’ll be back for our next purchase.

Rick is amazing. Made the experience so easy.

It was a great experience

Had a great experience with Rick, and his expertise really helped me pick furniture for my new apartment.

Our experience shopping at Ashley was fantastic! We found some perfect furniture for our new house. Sarah was the best! Very knowledgeable, friendly, helpful, and attentive while giving us space to explore their great selection.

Rick was great! He made sure we were taken care of and left us feeling satisfied with our purchases

I can’t say enough good things about Raquel! If you’re in the market for furniture, she’s the person to see. From the moment we entered the store, she welcomed us with a smile and was eager to assist with our furniture needs. As first time home buyers looking to refresh our space, we found her to be incredibly knowledgeable and helpful. She guided us through a variety of options, from couches to bedroom and dinning sets. We ended up purchasing furniture for our bedroom and are excited to return for that Beautyrest Black mattress she let us try out. A huge thank you to Raquel for showing us the benefits of that mattress- it’s definitely a worthwhile upgrade for our sleep and overall well- being. Make sure to visit Raquel today!

Great experience buying a new sofa and love seat. Rick was very helpful and answered all our questions and offered insightful suggestions.

Tyson was extremely helpful with my sale. Thank you!

Rick was very helpful in deciding what we wanted. We ended up waiting to order online.

Not bad

Robin and Rick are so kind and helpful - thank you for helping us furnish our new home!

Rick S made my shopping experience a breeze! He’s incredibly personable, knowledgeable, and goes above and beyond to help. His positive attitude is contagious, and he genuinely cares about finding the right fit for customers. Highly recommend working with him!

Tyson gave great customer service and remained polite no matter how many times I changed my mind. I am excited about my purchase. I will come back in the future.

Matu was very patient and professional. He helped us with the purchase of our couch and dining set. We would differently recommend Ashley furniture.

Thanks for the help today Rick! Got what we needed and he was very helpful.

Matu was very helpful as always enjoy shopping at this store.

Great customer service!!!!!

Leah was very helpful & knowledgeable. I appreciated her kindness . She found the correct piece of furniture we wanted. We would have her help us again. 😁

My experience with the store was very positive and satisfactory. I worked with Pat from Ashley,Tukwila store. She is very helpful and informative. She understands the needs of customers and provides with variety of options to choose from. I would love going back to the store again for future purchases

The sales rep. was the absolute best! Very knowledgeable, did not apply any pressure, and a pleasant and respectful. Thank you Albert!

Great customer service got the furniture I wanted

Love the interaction with Ashley's staff. No pressure; had good conversations with several people, even those who were not primary to the sale. Really impressive experience

Sarah Thomas was amazing! I wouldn't shop any where else!

(Translated by Google) Good morning, what a terrible service you have, this is the second time they have done this to me, they send me to pick up the product at their warehouse, I drive two hours to get there and they tell you that the product is not available for a few more days and the worst thing is that when I tell the person at the reception of the warehouse that they told me the product was supposedly available, the person says that is what they do to all customers, I canceled my order and I rate their service as terrible garbage because this is the second time they have done this to me. (Original) Buenos diaz que pésimo servisio tienen es la segunda ves que me la acen me mandan a recoger el producto a su badega manejo dos horas pera llegar y le digan a uno que el producto no está disponible asta en unos días más y lo peor es que al desirle a la persona de la resepsion de la la bodega que me digeron el el producto supuestamente estaba disponible la persona dice que eso le diseño a todos los clientes ,yo cancelé mi orden y califico su servicio como pésimo basura porque ya es la segunda ves que me la acen.

We recently bought a sofa and recliner chair at Ashley in Tukwila. R.R was very helpful in pointing us to the sofas we might be interested in, and answering questions without a lot of high pressure. We appreciated his helpful, friendly manner and great customer service. (posted by Jeanette)

Be careful of this store and don't sign up for anything unless you're for sure ready to buy. Came in a week ago to look for a new sofa and somewhat settled on one but weren't sure yet since we had other places to checkout. The whole time their rep Tyson kept telling us to get pre-approved for their credit card to get an additional discount on top of their sale. We asked multiple times if this will be a hard credit pull or final approval and he assured us it wasn't. Well today an Ashley credit card came in the mail and it's getting shredded. We're not going back again.

The store associate was very kind, helpful, and knowledgeable in helping us buy a new couch! Would recommend!

Alberto was great very helpful and responsive, we will be back for sure!!

What an amazing experience! Only went in for living room furniture and ended up with more. Was thankful to have a great salesperson help me. She was so helpful and patient. Thank you Tina for making my experience great!!

Rick was fantastic with marketing. Nice experience. Price would have more competitive. They have different discount. Product looks good.

Everyone I met was welcoming and so kind but my salesperson, Alissa, was an Angel. She was calm and confident and made the transaction so comfortable. She gave plenty of space and was able to gracefully access assistance if necessary. A memorable experience I would gladly repeat!

Sydni was great and very knowledgeable!

Rick was fantastic! He guided us in selecting the perfect bed and made our purchase seamless.

Sydni did an amazing job helping us find four pieces that work together. Very nice and friendly.

Sydni Horne did a great job!!!!

My experience when communicating with the Ashley representatives while shopping in the store was very friendly and professional. Then, to the crew that brought my purchased item to my home completed a magical moment for me. Then to have a beautiful brand new reclining sofa in my living room was very rewarding, and the entire experience with Ashley was 1st rate! Thank You to all that made this happen.

Swapped the chair i spent 2700 dollars on, for a 900 dollar chair that is 1000% better. Thanks for being an honest company. It speaks volumes. Thanks again!

Rick was very attentive he was super patient and very knowledgeable. He answered all our questions, had great recommendations for us at the end we bought a bed frame two counter top stools a whole living room set with two chairs. Rick worked out a good price for us, if it wasn’t for his customer service we would have opted to go elsewhere to continue searching, he did an amazing job we left happy and satisfied.

Robin helped me picked out a few furnitures for my home. He was very knowledgeable and patient! I told him what I had in mind and he helped me picked out a few pieces which I loved. Would definitely recommend!!

My hubby and I needed new beds to replace the ones we lost in a house fire. RR was so helpful and we got new beds ordered for seven months from now, when our home will be ready. He and Lonnie made the whole process so easy for us. Thank you!!

The young man I worked with originally, was so polite and helpful. Unfortunately, he wasn't there when I came back, but the young lady who took over for him, was equally as pleasant and helpful.

Good customer service

Albert was fantastic! We were in and out in 15 minutes (including purchase). We were greeted immediately and checked in on. We didn’t need to shop anywhere else.

Syndi helped me find a great couch and provided valuable interior design advice using photos of my space!

The experience at the store was pleasant and the customer service reps were helpful during the transaction. Unfortunately, they promised to get back with me on Thursday, 1/23, to confirm a potential change in delivery date (regardless of whether it would be possible to not), which they never did. Add on (2 days later) : The customer rep did call me back 2 days later after I posted the above and apologized for not calling when he promised. He was apparently sick. He gave me an update and told me he was going to follow-up with the warehouse and call me back again this week.

This was our second visit buying furniture here and it's my absolute favorite place to go! We just bought a living room set for our lake property and Raquel was so much fun to work with! It was more like shopping with a good friend than a sales associate! I wish I had a couple more houses to decorate!

It was a nice greeting no pressure shopping experience.

Excellent service. We were approached, given info on items, left alone to figure it out, found sales person again when ready (Lucy), and taken care of quickly. Everything explained. Delivery coming in a few days.

We entered the store and were greeted by a very pleasant gentleman, Lonnie. He listened to our specific requests and our requirements and directed us to exactly what we asked. Lonnie helped compare the various pieces and explained the pros and cons. He was absolutely wonderful in every detail from showing, explaining and purchasing. Even when I went back with buyers remorse, Lonnie was great at claiming my anxiety assured me my choice in furniture would work and helped me feel 100 % better. Lonnie was perfect. We definitely will recommend Ashley Furniture and we will absolutely return. Thank you, Theresa

Great service - efficient, friendly and informative. Great experience here.

Robin was great, very helpful and pleasant, will definitely do more shopping there!

Rick was very nice

Raquel excelent!! Thanks for you help

Such a great experience! We bought three items and saved a ton of money. We loved our time with Tina, who treated us like family. Can’t wait until everything is delivered!

Walking into the Ashley store in Tukwila, I was not immediately bombarded by a salesperson which is great because I had a chance to just walked around. Then Rick approached me and we started talking about what I was looking for. Very casual conversation, no pressure. He gave a quote of what I wanted and after a few days of shopping around, I went back and purchased them. Rick made the process very easy from beginning to the end.

The customer service representative was truly exceptional! Not only did he address all of my concerns and accommodate my budget, but he also made the entire experience incredibly pleasant. His attention to detail and friendly demeanor made me feel valued as a customer. Additionally, there was a wide variety of alternative items to choose from, which made it easy to find exactly what I needed. I couldn’t be more satisfied with the service I received!

Matu was helpful, attentive and never pushy or overbearing. He answered all of our questions and if he couldn’t he checked with others to be sure he was giving me correct information. This store was also clean and inviting.

The sales rep was extremely helpful in finding the right furnitures to fit our needs. Would definitely recommend and returning for future purchase.

Experience was great. Really good customer service. Nice collections.

Friendly and no hassle.

Rick from Ashley’s Furniture store in tukwila was super helpful and kind!

Professional, friendly, and very efficient with my time.

Rick S. Did a great job assisting us with our purchase. Definitely went above and beyond to give us the help we needed. Did not rush us, was polite, extremely helpful, thanks again sir!

Rick was a pleasure helped us find what we wanted, got us all the discounts possible and saved us plenty. The Ashley store is nice allot of selection. We got a mattress a tv stand and a double reclining love seat. Very happy thanks you Rick

Trevon was an excellent salesman. Very knowledgeable polite respectfully direct and honest. I went shopping for furniture on 29 Dec and returned to purchase on 4 Jan. He had everything ready in the system for me to purchase. I was in and out of the store in no more than 15 min. Trevon is one of the main reasons I came back to Ashley to make my purchase. He’s an excellent human asset for your business.

Rick was awesome! Thanks again!

Raquel was great. Super helpful, helped us buy a bedroom set.

My experience at Ashley was great. Jose the sales associate was outstanding with his help,knowledge and recommendations. And went above and beyond to help get all the furniture I needed. Will definitely be back.

Great selection and great help from their agents and fast delivery.

I really liked the way they assist their customers. I appreciated!!!

Came here for a bed and was helped by a lovely lady named Raquel. She was super helpful and nice. I love how patient she was with my family and I. Also scored a king size bed and I couldn’t thank Raquel enough!

Excellent service from Tina

Sarah Thomas was my sales rep and she was awesome. Got an amazing deal on an amazing couch

Jose helped us get a couch that was right for us and at an extra discount. We also really liked the prices and quality of the furniture. Would recommend buying furniture here.

Sydni Horne was very helpful and informed on everything we needed to know on purchasing a mattress. We appreciate her help and are very grateful.

I walked in Raquel approached me I told her what I needed and she showed me to what I needed it was super helpful like a rockstar I really appreciate the knowledge she had and quick thinking made it easy

Really great store. Tina helped us without putting any pressure on us. She asked relevant questions to help us determine what is most important for our needs. We purchased a sofa and ottoman. We are so excited to add it to our new home!

Rick S from the Tukwila location was wonderful. He guided us to the perfect sectional for our home. He was professional, honest and fast. Thank you Rick we will be back when we need any other pieces for our home.

We had an exceptional experience with Rick S. He is professional, attentive, with a sense of humor and truly provides outstanding customer service. We purchased our first piece of furniture with Ashley, and we’re planing to come back to see Rick. If you’re looking for a great shopping experience, Rick is the person to see. You won’t be disappointed!

Smooth purchase experience. Rick is amazing. Thank you!!

Ebi .thank you so much for your help .

I had a great experience at Ashley’s buying my new sectional couch. Rick was very helpful and patient with me while choosing and I was able to get a great couch and a great price!

Very helpful and fast. Rick S

They were supposed to deliver and install a bed frame. But the delivery guy came and said I forgot a screw and it will take 10 days to come back to finish the installation. The store doesn’t pick up the phone. Not satisfied at all

Had a great experience with Rick from Ashley Tukwila!!

Very nice recliners. Excellent service all the way from order entry through delivery and set up. I will use Ashley for more home furnishings in the future.

Racquet was amazing. Great customer service

Rick was amazing best customer service ever. I was able to get my favorite couch with a deal I’m very excited!!!

The store has several pieces that worked for my place! Really appreciated Rick and Pat, who were ready to help me narrow down my choices! They were both so kind! I'll be coming back!

I recently purchased a bedroom set and other furniture items for my apartment from Ashley Furniture Home Store, and while the furniture itself is of good quality and will likely last a long time, the overall experience was far from acceptable. First, the positives: The furniture looks great and feels sturdy, which is important for a major purchase like this. The technician who came to fix some damaged pieces, Ken, was fantastic. He was kind, professional, and honest, sharing that many customers have had experiences similar to mine. His excellent work was, unfortunately, the only real highlight of my entire interaction with Ashley Furniture. Now, the negatives, which hilariously (or infuriatingly) outweighed the positives: Everything was fine until I received a phone call two days before delivery — and by extension, my move-in date — informing me that the rails for my bed frame were on back order and would be delayed by a week. This meant I would be sleeping on a mattress on the floor for at least that long. I immediately called customer service and the store to see if anything could be done, but I was told to “just deal with it.” They were unhelpful and dismissive, with no offer of a real solution. Hoping for better results, I went to the physical store, where I was credited $400 for the inconvenience. While I appreciated the gesture, they still couldn’t expedite the process. I thought the ordeal was over, but no! The delivery team arrived before I even had access to my apartment on move-in day, and because there was no way to modify the delivery window, they left without assembling or delivering my furniture. I had to move everything in myself, further complicating an already stressful day. To make matters worse, some of the furniture arrived damaged. And just when I thought things couldn’t get worse, I was notified the next day that the rails would be delayed another week. Calls to customer service went nowhere — boilerplate responses and a clear lack of empathy for the situation. I eventually got in touch with Tina McQueen, the saleswoman I worked with. While she seemed to try her best to help, her communication was lackluster. She told me she had reached out to the warehouse multiple times, but they were unresponsive, leaving me stuck with unassembled furniture and sleeping on a mattress on the floor for two weeks. I paid a significant amount of money for this furniture, expecting a smooth and professional experience. Instead, I was met with delays, poor communication, damaged products, and a complete lack of care from customer service. While Tina was amicable, and Ken provided excellent repair service, the rest of the process was a nightmare. UPDATE: After a week of frustrating emails with Ashley Furniture regarding the delays, damaged furniture, and poor service, the company offered a $30 “gesture of goodwill” as their final resolution. I was informed that this amount is a beyond standard policy (standard being $20), rather than a response to the significant challenges I faced. This approach felt impersonal and dismissive, especially given that my experience involved repeated delays, damaged items, poor communication, and unnecessary personal effort to move and assemble the furniture myself. I repeatedly requested to escalate my concerns to someone with the authority to provide a meaningful resolution, but these requests were not acknowledged. The lack of flexibility and empathy in addressing my situation has left me deeply disappointed, and I will never shop at Ashley Furniture again. Furnishing my home is a significant investment, and I expected a company of this size to prioritize its customers’ satisfaction. Unfortunately, Ashley Furniture’s policy-focused resolution process falls far short of this expectation. Don't shop here if you value your time, money and patience. It is not worth the terrible customer experience. Go to The Old Cannery instead, they have equally great furniture, and a significantly better customer experience. They even carry Ashley Furniture products!

After having almost 4 months of waiting for the correct Low Profile boxsprings after having the wrong ones delivered. Finally, a call to the store and speaking to Lonnie, The sales manager, He fixed our order and we now have the correct boxsprings and our super happy! Thank you, Lonnie for doing what every other person at Ashley could not!

Excellent collection and team!

The moment I walked into the Tukwila location… Sarah greeted me, I told her specifics of what I wanted. She took me to a sofa and I knew right away…That was the one I wanted! The last time I went sofa shopping it literally took me two days to decide! She was amazing! Explained the warranty and delivery! She told me still walk around and see if this was the one…I walked around and said yup the one you took me to is perfect! Easiest shopping day ever!!! Thank you Sarah!!!

Albert was incredibly helpful! He answered all my questions and I changed my purchase twice because of my own indecision. He was super flexible and helped us talk through everything.

Alec did a great job helping us find the perfect recliner.

Great customer service.

These items that I selected from Ashley Furniture will be perfect in my new condo when I move thank you very much their lovely pieces. I’m waiting for the delivery to the end of January and I know they’ll be great. Great service helping me look and find what I could find at Ashley, And fortunately, I found more in the furniture that I anticipated. Looking forward to my delivery thank you.

Pleasant to do business with Sydney, she very helpful assisting us find furniture.

Rick was great, took the time to help us and make sure we were taken care of. Thanks!

I had a good experience today, Rick was such a wonderful rep. Very helpful and respectful.

Best customer service . Rick was amazing very helpful .

Very good

Walked inti the Tukwila store. I had the best help and my sales rep did exactly what I asked, and stayed within the budget I had. Further more my delivery will be tomorrow. Only days after my order. So dar I am very pleased at this point.

Very helpful staff and good prices.

I had a really good experience buying furniture at Ashley’s in Tukwila. When I first came in R.R assisted me with my purchases. I told him that I would be back later in the week to pay for the furniture. He notified me of the times he would be in the store and the followed up with me. When I came in later that week, he had everything ready to go that I had previously picked out. I made some changes and he quickly added the changes. He went over my address, day of delivery and then went over my receipt to make sure everything was correct. R.R was very professional and detail oriented. Thank you Ashley Furniture for having what I needed and thank you RR for the great customer service.

See RR, he’s the best!

Ms Raquel was very polite and knew all about our choice of sofa and loveseat. Because she was sooo nice she was the best sales person I have ever had. I have looked at several furniture stores over this year and am glad I went to Ashley Home Store in Tukwila, Wa.

Tina was so patient with us. She took all the time we needed to decide on the sofa set we wanted. Thanks for the help with the oversize recliner for our dog and myself as well! 🙂

I had a very bad experience with a Sales Officer whose job is to make a good behavior and don’t laugh on customers who had experience of being customer for a long period of time with Ashley. His name was R R as the management desk on Ashley said, he is looking like Chinese or korean and he is short and shaved man (50-60 years old). When I asked about the mattress quality, he said: don’t buy it from us. When I asked about the final price he tried his best with not a nice behave to avoid removing the protection plan for furniture, that I did not like that amout to pay for protection. And at all the one who was working in management desk he also helped him and said the customer is wrong and a customer cannot come and complain about sales officer in Ashley, at all I said I know you guys are cheap and will try to decrease the customers amount.

Loved it here. They were very helpful. Found a new couch today.

John the sales person was ver knowledgeable friendly and professional.

Lynnese the store Mgr in Tukwilla made a bad situation PERFECT! She went above and beyond to help us fix a warranty situation that had gone on for a very long time! She also stepped in and insured we got a piece that we had been waiting for months on backorder! Truly appreciate her hard work and efforts to make it all right for us! We will continue to be loyal Ashley customers!

They are charged me delivery fee but on the web site there wasn’t delivery fee. I just payed 100 usd for nothing. I don’t advise that store for buying anything.

Had a great experience with Rick at the Southcenter location. He was friendly and was very patient with us! Would recommend to anyone buying any furniture.

Tina McQueen was very helpful to us to find a specific couch to fit our tiny home. She listened and was fun to chat and work with!

Awesome !!! Got helped right away from Rick S. He was great ! Asked a lot of questions to understand exactly what I wanted. Super friendly and easy to work with. Excited to get my new furniture!!!

Beautiful! Heated, massage, lights, cupholders. Raquel was awesome! Ty Ashley Furniture!

Rick at Ashley Tukwila is great!! Very informative and patient with walking us through all the options. I’d love to work with him again for any future purchases. Impressive!

Upd. Rick is funny and welcoming, but good attention to details was missing. I ordered a table of one color, but when after an hour and a half driving for pick up from warehousr and good that i opened it in there, it turned to be a different color. I had to cancel the order. I recommend sales people paying more attention.

Excellent service. Friendly people.

Our servicer expert and showroom agent were excellent. They were very patient with my elderly parents and helped us for over an hour.

Nice options and helpful staff

Very nice furniture for the price.

Horrible experience! Don't trust and a word they say and double check your receipts! They: 1. Overcharged us for the Protection Plan we never agreed to $499 2. On a day of delivery informed us that we aren't getting the full order 3. Scheduled additional deliveries on December 24(!?) - Christmas Eve, really?! 4. And were 3 hours late from the promised time of delivery We will never set our foot in the Ashley Store and like to discourage anyone from dealing with them! Horrible experience!!!!

The service was awesome and the staff was very helpful. Quality was very good very happy with the bar stools

From purchasing to delivering it was a great experience. Plan on doing second purchase tomorrow!!!

No heavy sales tactics. Came several times looking, and sometimes my appearance a bit rough, but I was always treated with the same courtesy. I first purchased just a bar chair. Later, after searching online, I purchased a sectional with ottoman. Alec was helpful in ordering the right size and shape. The 2 men who delivered the sectional on a cold, rainy, and dreary day smiling and accommodating when setting it up. It barely fit in the elevator. I’m grateful for their professionalism and skill. Absolutely worth the delivery fee.

Sara at the Tukwilla location was amazing! Very professional and patient with my while I chose my new table. Thank you Sara!!

Sydni was awesome!

I had a great experience. The only thing I would say is the sales staff is really aggressive and that was a bit of a turn off. I felt a bit stalked by my sales person. But the purchasing process was smooth. My furniture showed up a couple weeks late, but I wasn’t in a rush so it wasn’t a big deal.

Great experience!

Sarah was very helpful. Great customer service!

Great staff spent a lot of time with on the options and helped us choose our sofas and dining table

Our salesperson, Bea was amazing. The manager earned this one star review. There were three posted prices for the recliner we purchased. The manager refused to honor the lowest price and charged us the highest price instead. She threw in a cheap pillow and a cheaper rug as the "deal." She wasted hours of our time and we will NOT be returning to this location.

Helpful and Friendly.

Took a few weeks to get the couch. When it arrived it was damaged in multiple places. It took another month for them to fix it. Overall I feel like it was overpriced and made of cheap materials. I paid for the delivery but it really wasn’t that convenient.

I had a very frustrating experience. My delivery date was changed several time because 2 pieces were not available even though I had placed order 3 weeks ago. The bed did not come with a box springs, which I asked the sales person, if one was needed and was told no. I had to sleep on the couch 2 nights until the box springs was delivered. I also kept getting auto calls from their system regarding delivery which was incorrect. Come to find out someone had entered my cell phone # for someone else’s order. Very unsatisfactory experience !!

The moment, you walk in the door, no matter how big or small your purchase may be. You feel welcome and important to them. Top notch customer service

Won’t shop there again. I bought a wall art from them. They promised to deliver it in three weeks. They will schedule a delivery but will not show up. After six weeks of waiting, I asked them to cancel the order since I was not able to ship it overseas when I had opportunity to ship it. They never cancelled it as requested, but brought it to my door on the eighth week. Now, I don’t know what to do with it. Will not shop there again

Good variety friendly staff was very helpful

Sarah was a wonderful person to work with! We will be back for our bedroom set!

Tina, helped us out so much! She was great. We needed some recliners for our home remodel. Tina showed us all the options in our price range, never pressured us to get anything we didn't need, or up sale. Super friendly and great experience. Will be coming back.

Rick and Lonnie were both great to work with amazing service! My husband and I are very happy with the service and our purchase! Highly recommend Ashley in South Center. WA

We had a great experience with Lenise, the store manager at Ashley Furniture in Tukwila, WA. When the motor on our recliner couch set unexpectedly stopped working, we were so disappointed and unsure of what to do. Lenise was not only responsive but genuinely empathetic about our situation. She took ownership of the issue right away, walking us through our options. Thanks to her customer-first attitude, our expectations were exceeded. Lenise truly went above and beyond, and we’re so grateful for her professionalism, kindness, and commitment to making things right. Highly recommend working with her and this store!

EB has great customer service skills and very personable!

Raquel was very great help

Bought a sleeper sofa, the furniture is fine (not nice, but fine). But DO NOT buy any warranty or insurance. They sold us on Protectall by GBS and it's an utter scam. We didn't get a chance to read the fine print until after it was purchased, which of course means we didn't bother until we made a claim. Turns out the list of exceptions covers so much that it's basically useless. For example, seam rips are not covered. Stains are covered but you have to report immediately and you can't use any cleaner on it unless provided by the manufacturer. Our daughter spilled orange juice on our couch, we made a claim, they sent someone out to inspect and then denied the claim saying it was an accumulation of stains. DO NOT buy the extended warranty or insurance.

EB is the best deserves worker of the year award

Big shout out and Thank you to Sydni H for great customer service. She helped us through and through also made the process of our purchase so easy. She was very patient and answer every questions we asked her.

Rick at Tukwila was great!

Sydni was great! Bought a bed frame and dresser.

Sydni was super kind and patient. She didn’t try to upsell us and actually helped us save money and make the right decisions for our needs.

Eb was very helpful loved him

Sydnie was great. There to ask questions. We didn’t have to hunt her down. Our purchase was smooth. I will seek her out again in the near future. Thanks Sydni!!

I had the pleasure of working with not one but TWO superstars at the Ashley Tukwila location. Sarah and Robin were both amazing!! Took thier time helping me find my perfect bedroom and living room sets. Professional, helpful and friendly. Both made shopping for my new home a fun experience!

Sydni was such a delight I am so excited for my sofa and loved working with her

Bea was awesome and helped us find exactly what we were looking for.

Rick was very helpful, he has great knowledge of the products they are selling and explained everything about the differences between them, also he explained the delivery process and the expectations.

Sydney H was really great and helpful.

Brace yourself for poor and frustrating customer support. After seven different calls with customer representatives and four delivery reschedules, I am still waiting for my product. The worst part is that they never say "no" but simply keep rescheduling the delivery, leaving you in limbo.

Was helped by a wonderful advisor named Bea who helped my father and I pick out a kitchen table. She was incredibly helpful and a great conversationalist.

Rick was great

Rick at Tukwila store was great. Thanks, Rick!

Rick @ Ashley Tukwila was very helpful!

Really quick and easy process.

She was quick and very friendly l! Will shop again

Rick Star was absolutely fantastic, super helpful, really looked after us during our visit and we left with 2 gorgeous dream pieces of furniture. If you ever visit this store in Tukwila ask for Rick Star!! You will be well taken care of!

Sydney was very attentive and sweet and knows the business. Will not deal with anyone else

Came into Ashley to look for the viral ribbed sectional couch & one of the associates, Sydni. H had helped us find the one for us ❤️ along with the sale they have going on she helped us save some coins. Thank you! We are so happy!

I had a great experience with Sydni as our first time customer. We do love to come back again.

We took my stepdaughter to an Ashley store in Tukwila, Washington to look for kitchen counter stools. The sales person was very polite, however our biggest complaint was that she never mentioned that the sale was final. There were no signs stating all products purchased are final or no exchanges or returns. When the stools were delivered to our daughter’s apartment, the stools were too high for the counter. I suggested she call the store, explain what happened and ask for an exchange. She was told, no exchange or returns. I personal called their Corp office and never received a call back. My wife called Corp., 3 times, and was finally told to call the store. Our daughter just graduated from college and moved to Seattle to start a new job, and was faced with purchasing 3 stools that she can not use.

Ask for Sydni, she's very helpful!

Thank you sydni.h thanks for your help she's so nice and explain everything so clearly thank you again 😊

Deliver termite infested dining table.

Lynnese and Laya are amazing! Made us feel very comfortable and welcomed. Will definitely be back to finish furnishing the house!

We would like to thank Robin at Ashley Furniture for providing excellent service and helping us choose the perfect furniture. He was very attentive, knowledgeable, and made the entire buying experience pleasant and easy for us. The quality of the furniture at Ashley is outstanding, and we are very satisfied with our purchase. Thank you so much for your help!

Really appreciated Rick S’s help, and gave us a great discount on a bed frame. Wonderful experience:) Thank you so much!

I just can’t say enough amazing comments about Pat M. It’s extremely hard to find good customer service these days and Pat is outstanding! Very patient and knowledgeable and extremely helpful! It’s our first Ashley purchase and certainly not our last! Thanks Pat!!!

Rick was helpful and nice. He helped my mother and I find the furniture that we are looking for.

The only good thing about ordering the furniture from here was the sales rep in the store. Our order was placed in the store in June with a July delivery date, then the issues started. July date got pushed to August, then September, then October. We had several instances where delivery day and time were confirmed , only for the delivery team to cancel on the day of delivery. The only explanation we got was item is not in stock. Why do you make people block time off, be at home multiple times only to cancel last minute? Horrible experience, we are not buying anything from Ashley ever again.

Sydni H. Did a great job helping us find all the right pieces for our newly remodeled home. Great customer services and listened to our wants and needs. Awesome person! Ask for her!

This has been a wonderful experience. People were happy and helpful! Plus I got a great deal.

Rick from Ashley Store - Tukwila offers excellent customer service. He had been so patient with us finding furnitures that meets our needs and expectations. Highly recommended.

Zerihun & Yeshiwork We believe Rick at the Tukwila Ashley Store is an excellent help to customers like us as well as a huge asset to the store. Rick's humor, knowledge and top of the line professionalism are second to none. My wife and I visited the store twice within the last 3 weeks to purchase a complete living room furniture set and the quality of service we got from Rick both times was amazing. The store products are great value and variety, but Rick knew how to answer every question we had. We surely recommend this store and Rick for any furniture needs people may have.

Walked in saw it bought it!! Great service and fun! I would recommend Ashley for anyone. AND GREAT PRICES 💥✌🏼

Nice store, staff are very helpful specially Sydni who helped us from selection all the way to the billing.

I came here to the Ashely Furniture in Tukwila Southcenter, with my sister and her girlfriend and came with an expectation of nothing much to be honest, but Ms. Layanna Gave nothing but the BEST customer service to us, she was sweet, kind, funny and helped us out whenever we needed!! and most of all she was very Patient with us and all of our questions lols, we ended up taking a very beautiful plush couch sectional set in the color black! To be honest it was our very first time attending that store and imma tell you right now I don’t think I have to go anywhere else in the future to find beautiful furniture for my home!

Leya was absolutely phenomenal!! Had to start fresh with my new place and she made sure I got everything. She listened to my style that I was going for and pointed me in the right direction of everything.

Laya was the best! She walked me through multiple options and price ranges while working to find deals to save me some money!

I love Ashley Furniture. They have quality products, tons of options, and their showroom looks fabulous. We were assisted by a lovely salesperson by the name of Bea, she helped us get exactly what we wanted.

Thank you Bea Goodwin! We appreciate your help a lot in assisting us in getting the stuff that we need in an affordable price. You are amazing Bea! You know your products really well. Ayzar, the manager was also amazing informing us of the information we need to know.

Sydni is an excellent salesperson with wonderful customer service skills. Very knowledgeable. An asset to Ashley Furniture. Would give her a 10 if I could

Sydni helped us purchase a bed set, she is so helpful! Definitely will be coming back very soon!

Rick is really helpful and patient!

Rick S is very helpful. He understand what I was looking for and help me find what I want. He is attentive and courteous. I will look for him the next time I shop at Ashley.

Came here to buy a dining table. Rick was very helpful and informative to help us make the best decision that works for us. Ended up buying a fine dining table. 5/5 stars