Ashley Store Tukwila, WA

Sydni Horne is AMAZING! She knew how to sell me! Lol

The Ashley furniture store is very expensive and not trustworthy. They asked us to pay$ 100 to assemble, but my son was able to do it. So we didn't pay 100$. When the items were sent to my house, parts were missing. They don't answer the phone properly and if they do they will make promises they don't keep. My experience shopping from the Ashley furniture store is trouble, stressful and annoying.

We have gone here through the years and have been very satisfied!

Rick was really helpful finding the product I wanted and then making the purchase a breeze. Thanks!

Appreciated Ashley’s large selection and prices. Customer service was great as well - Rick was professional, knowledgable, helpful and very friendly. It was a great experience.

Shopping at Ashley and making a purchase was a great experience! Special thanks to Tairi, who was extremely helpful and knowledgeable.

Thank you Rick for the great deal and customer support

Excellent service and knowledge from Rick. We enjoyed the service and knowledge as Rick showed us the chairs 💺 we were looking for. Great Rick.

Rick and Ashley in Tukwila are the most helpful, professional, and friendly place I have experienced today. Definitely, Im going home happy, all set, and my dream came through with a short time frame delivery and assembly. Thank you guys!

I had a great experience today shopping for a new sectional at Ashley Furniture in Tukwila! Sydni was incredibly helpful, knowledgeable, and made the entire process smooth and enjoyable. We’re so excited about our new sectional—thank you, Sydni, for your excellent service! Don't miss out on great sale prices 👍

Sydney was a spectacular sales woman. Helped us choose what was the best purchase for our home. I highly recommend this young woman tonhelpnyounqith your family's next purchase.

Great customer service

I purchased several pieces of furniture yesterday for a new home and I’m completely satisfied with the professional care of my sales associate Ryan! He went over and beyond to answer all my questions and explained all the details of the pieces I purchased. Please ask for him directly if you’re looking for furniture.

Sydni listened to all of our needs and found us exactly what we were looking for. She was patient, kind, and super helpful. Thank you!

The service from Ricky is good

Service was exceptional! It took us a long time to select our furniture. Sydney was helpful, patient and supportive. She quickly helped us wrap things up once we found our perfect selections.

Rick from Tikwalla so helpful and friendly and answered all the questions so patiently . He is very nice

Rick in south central was great at helping us pick out options and guided us well throughout the process.

Rick was amazing and made our buying experience seamless. We can’t wait to come back and have Rick help us with our next furniture purchase. Thank you again Rick!

Tairi is the absolute best there is!!! It felt like buying from family or a close friend. We will be back

I had a wonderful shopping experience at Ashley Store. From the moment I walked in, Pat was warm, welcoming, and highly professional. I had only intended to window shop, but I was so impressed by the quality and style of the furniture that I ended up making a purchase. The prices were very reasonable, and I was thrilled to upgrade my living room with a beautiful new sofa set. Thank you for the excellent service—I’ll definitely be returning in the future!

Rick S. in Tukwila Southcenter was amazing! Shopping with a 2 year old is never easy and Rick helped make it seamless. He was awesome with my kiddo and really listened to what I wanted and found me the perfect chair and ottoman set.

Rick was great! Helped us find exactly what suited our needs in a very timely fashion.

The Tukwila Ashley furniture was excellent. Rick helped me with everything I needed and spent a lot of time going over everything in depth. I highly recommend going here.

Rick at the S Southcenter location was great, helpful, answered all questions, A+++

Rick was awesome advisor to find what we're looking for at Ashley furniture Thank you!

Great experience! 5 stars, Rick was very helpful and helped us make the right choice on a big purchase

Rick was awesome! Friendly and personalable. He was helpful and honest. We will send others his way.

I went into this Ashley location looking to upgrade my bedroom set. Pat helped me find a style I liked at a good price; 5/5 experience!

Good

Rick was very friendly and approachable. There when we needed him, but gave us time to shop.

Saw some nice furniture, store is bright and clean… but not a 1 of the many employees even welcomed us into the store, all couches we sat on nobody came over and asked if we needed help. Looked at dining room tables. Several employees not helping anyone yet nobody spoke or lifted a finger to help. Then as we approached doors to leave store we got asked if we needed help with anything. Like yeah, help leaving faster. Bought a sectional elsewhere.

Very pleasant, helpful, & high energy staff! Tairi was very helpful and explained everything thoroughly. He took the time to listen to what we were looking for and directed us to exactly what we we wanted. Purchased a beautiful couch in less than 10 mins! Thank you Tairi!

Rick was great...

Our sales lady was absolutely wonderful!! She made it so easy and enjoyable. We were in and out within 30 minutes with beautiful furniture. Love Ashley Furniture!!

Everyone at Tukwila Ashley store is amazing. special thank you for RR, Albert and Matu.

Albert and RR are very helpful store associates. They helped us finding the right furniture's with best price.

Very helpful and easy to work with. I originally worked with Ryan and he was very pleasant to work with. Very satisfied with the customer service

Pat was very helpful.

Great experience and service

Raquel was awesome and informative as we looked to replace our old matress with a new one.

Knowledgeable and professional employees. Sales associates are helpful and happy to take as much time as necessary to get customers the best furniture for the best price.

Pat!..So kind and nice and helpful.. They also have so many great choices and prices!

Kay was very helpful and informative! He helped me make a great decision based on all the factors I shared with him! I look forward to receiving my bed frame and adjustable base this weekend.

Thanks so much for a seamless experience from beginning to end… My sales guy Rick was so awesome & helpful, totally took the stress out of sifting through a whole store of furniture. I initially came in “just to look” & get inspiration, and he made a wish list for me, so when I came back, he had everything we looked at all listed. He actually made furniture shopping FUN! Delivery was also great, in fact they arrived at the beginning of the 4 hour window that they gave me, were fast & efficient…and am in LOVE with my new furniture!

Had a fantastic experience with the team. My husband bought me two sofas!! The staff were amazing and willing to work with us!! Update: our sofas were delivered at the promised time and the workers were fast and efficient with the setup. Again, thank you

We had a wonderful shopping experience at Ashley's this weekend. We found good quality items at very affordable prices. Albert, the sales consultant was great! He made us feel at home and answered all our questions

Excellent work by the sales person..she was particularly helpful and very patient

Pat was great! Helped us with everything we were looking for.

Tyson and Albert are freakin amazing! Great people, and extremely helpful!

Kk was very nice to talk to and a pleasure to work with.

I didn’t plan on being in the store very long since I thought I had already made a decision about a sectional at another store. My plan was to walk through quickly then go make my purchase elsewhere. Hadeel was not pushy but was helpful! She listened to what my vision was for the Bonus room and patiently showed me different options and even went along with moving an ottoman from another sectional to the one I bought so see if the fabric matched! It did and I bought it! Hadeel’s a keeper and I’d go back just for her!

Update: if I can give 0 stars, I will! After almost a month, they said “While we do our best to assist with all concerns, we kindly want to note that all sales are final. That said, we genuinely value you as a customer and would like to offer a goodwill refund of $30 as a gesture of appreciation for your patience and understanding. This represents approximately a 34% discount on your purchase.” Why would I want a $30 refund for products that were ordered mistakenly by the store staff!! And we paid $50 for shipping, for what??? What kind of resolution is this?? We don’t want the wrong items sent to us, and please take them back and give us our money back!! We visited the store on March 29 and found exactly what we were looking for—counter-height bar stools. A staff member advised us to place the order in-store, saying it would ship faster that way. Since we needed the stools quickly, we followed his advice. He helped us place the order, and we paid $50 for shipping. The order arrived the following Tuesday, but to our surprise, it was two dining chairs, not the bar stools we had selected. This was very confusing—how could this happen when we were literally sitting on the bar stools by a counter-height table with the staff member when placing the order? I called the store on April 2. They acknowledged the mistake and said someone would contact me in 2–3 days to arrange pickup of the incorrect items and delivery of the correct ones. But now it’s April 15, and I still haven’t heard anything back. This has been really disappointing, especially considering the urgency and the extra shipping fee we paid. I hope the store resolves this soon.

RR our sales rep was wonderful and extremely helpful. We gave him the dimensions of thee room and he was able to give us options that worked within our parameters. Would recommend Ashley Homestore

I walked into this store with my wife ready to purchase a sofa today (4/13/25). We were not greeted when we walked in even though we saw at least 5 employees standing around seemingly just chit chatting. We walked around the whole store and sat on at least 9 different sofas, all while multiple employees walked passed us, not even acknowledging that we were there. We even walked within 10 feet of employees while leaving, and still, nothing. Will not be coming back or recommending Ashley to our friends or family, even though our current furniture came from this location.

I liked the initial greeting, but him following me around after I said I'd ask if I needed help? Seriously, after the third time I told him we were deciding and would ask if we needed him, he still shadowed me! It made me leave sooner than I planned. Edit 5/7/25: Lowering from 2 stars to 1 star, less if I could. I decided to ultimately order a couch from Ashley's website. I opted for the No Hassle Delivery and Assembly as I was moving into a new place. Well today, 5/7 I should have gotten my couch, from the email it had no time so I decided to call in. The automated "agent" said it would be there between 9a-1p. At 1:30p I called in, it took a little work but I was able to talk to a real human. They tried telling me that a delivery attempt was made at 10:23am, when I said I got no call he read back the number. The number was not mine at all, I looked at the email from Ashley that had my correct phone number in multiple places. They then couldn't confirm when I would get my delivery as it had to be rescheduled. Between sales people who can't understand we are looking and would let them know if we need anything to a full on hassle for delivery I can't in good faith recommend Ashley to anyone until they learn customer service.

We have been very dissatisfied with our experience at Ashley and will never buy anything here again. We purchased the extra service that if it was screwed up, they would fix it. I’m not sure what we paid for that but it felt like it $500? The two couches were $3700. The extra service lasted 5 years. So right away we noticed the left arm had no padding and we notified them of that. They sent out a tech who said he could fix it by taking the entire couch apart in our living room, adding the padding to the left arm. Wow- I mean, that feels like the entire couch will be worse off afterwards to me. I would much rather have had the choice to just replace the couch. As you look at the couch, you have to basically take all the staples and attachments off, take the back off, dismantle and strip the couch, put the padding in, which was foam and not sure that’s even the same material as the other ones, and then re-attach it. Part of the reason we choice Ashley was that they are a massive furniture conglomerate. So we figured that standing behind their product would be easy for them. They are a complete scam and joke. Avoid them at all cost. Don’t bother buying anything from them. Go to Costco. Ashley makes it an absolute hassle and unpleasant experience to help anyone that bought something. Avoid Ashley. They aren’t going to help you. Definitely don’t buy the extended warranty. Oh- the arm rest has no padding in it? Let’s just swap that one chair out for you. No problem. Oh- let our tech completely dismantle the couch, stick some padding in the arm rest and leave you with that. That seems absurd.

Worked with an associate named Ashley and was really impressed. She listened to our needs and pointed out which options would best suit us. Great experience, will definitely be back.

Ryan, Lonnie and Helen provided exceptional help. We visited the store looking for a repair on a piece of furniture we purchased. Ryan looked for multiple options to assist us. The team including Lonnie and Helen worked together to identify the piece and ensure we’d get the piece delivered in a short time. This saved me hundreds of dollars in repair cost. Thank you for raising the bar!

Nice place to shop

Very helpful. No pressure. Delivery was quuck.

Robin was really helpful. He tried his best to give us what he wanted, I would recommend him.

Robin was really patient and he gave us exactly what we were looking for. i highly recommend you guys purchasing from him.

Perfect store and lovely service. We brought dining table and chairs which great experience

Quick and easy. Free delivery is a + and the price for the counter height swivel chair’s surprisingly were fantastic. Comfortable for my bad back.

Good customer service

Staff were very helpful finding our perfect furniture

Service was great. I’d like to be presented with the option for delivery or pick up at the warehouse rather than assuming delivery. We’ll be back for our next purchase.

Rick is amazing. Made the experience so easy.

It was a great experience

Had a great experience with Rick, and his expertise really helped me pick furniture for my new apartment.

Our experience shopping at Ashley was fantastic! We found some perfect furniture for our new house. Sarah was the best! Very knowledgeable, friendly, helpful, and attentive while giving us space to explore their great selection.

Rick was great! He made sure we were taken care of and left us feeling satisfied with our purchases

I can’t say enough good things about Raquel! If you’re in the market for furniture, she’s the person to see. From the moment we entered the store, she welcomed us with a smile and was eager to assist with our furniture needs. As first time home buyers looking to refresh our space, we found her to be incredibly knowledgeable and helpful. She guided us through a variety of options, from couches to bedroom and dinning sets. We ended up purchasing furniture for our bedroom and are excited to return for that Beautyrest Black mattress she let us try out. A huge thank you to Raquel for showing us the benefits of that mattress- it’s definitely a worthwhile upgrade for our sleep and overall well- being. Make sure to visit Raquel today!

Great experience buying a new sofa and love seat. Rick was very helpful and answered all our questions and offered insightful suggestions.

Tyson was extremely helpful with my sale. Thank you!

Rick was very helpful in deciding what we wanted. We ended up waiting to order online.

Not bad

Robin and Rick are so kind and helpful - thank you for helping us furnish our new home!

Rick S made my shopping experience a breeze! He’s incredibly personable, knowledgeable, and goes above and beyond to help. His positive attitude is contagious, and he genuinely cares about finding the right fit for customers. Highly recommend working with him!

Tyson gave great customer service and remained polite no matter how many times I changed my mind. I am excited about my purchase. I will come back in the future.

Matu was very patient and professional. He helped us with the purchase of our couch and dining set. We would differently recommend Ashley furniture.

Thanks for the help today Rick! Got what we needed and he was very helpful.

Matu was very helpful as always enjoy shopping at this store.

Great customer service!!!!!

Leah was very helpful & knowledgeable. I appreciated her kindness . She found the correct piece of furniture we wanted. We would have her help us again. 😁

My experience with the store was very positive and satisfactory. I worked with Pat from Ashley,Tukwila store. She is very helpful and informative. She understands the needs of customers and provides with variety of options to choose from. I would love going back to the store again for future purchases

The sales rep. was the absolute best! Very knowledgeable, did not apply any pressure, and a pleasant and respectful. Thank you Albert!

Great customer service got the furniture I wanted

Love the interaction with Ashley's staff. No pressure; had good conversations with several people, even those who were not primary to the sale. Really impressive experience

Sarah Thomas was amazing! I wouldn't shop any where else!

(Translated by Google) Good morning, what a terrible service you have, this is the second time they have done this to me, they send me to pick up the product at their warehouse, I drive two hours to get there and they tell you that the product is not available for a few more days and the worst thing is that when I tell the person at the reception of the warehouse that they told me the product was supposedly available, the person says that is what they do to all customers, I canceled my order and I rate their service as terrible garbage because this is the second time they have done this to me. (Original) Buenos diaz que pésimo servisio tienen es la segunda ves que me la acen me mandan a recoger el producto a su badega manejo dos horas pera llegar y le digan a uno que el producto no está disponible asta en unos días más y lo peor es que al desirle a la persona de la resepsion de la la bodega que me digeron el el producto supuestamente estaba disponible la persona dice que eso le diseño a todos los clientes ,yo cancelé mi orden y califico su servicio como pésimo basura porque ya es la segunda ves que me la acen.

We recently bought a sofa and recliner chair at Ashley in Tukwila. R.R was very helpful in pointing us to the sofas we might be interested in, and answering questions without a lot of high pressure. We appreciated his helpful, friendly manner and great customer service. (posted by Jeanette)

Be careful of this store and don't sign up for anything unless you're for sure ready to buy. Came in a week ago to look for a new sofa and somewhat settled on one but weren't sure yet since we had other places to checkout. The whole time their rep Tyson kept telling us to get pre-approved for their credit card to get an additional discount on top of their sale. We asked multiple times if this will be a hard credit pull or final approval and he assured us it wasn't. Well today an Ashley credit card came in the mail and it's getting shredded. We're not going back again.

The store associate was very kind, helpful, and knowledgeable in helping us buy a new couch! Would recommend!

Alberto was great very helpful and responsive, we will be back for sure!!

What an amazing experience! Only went in for living room furniture and ended up with more. Was thankful to have a great salesperson help me. She was so helpful and patient. Thank you Tina for making my experience great!!

Rick was fantastic with marketing. Nice experience. Price would have more competitive. They have different discount. Product looks good.

Everyone I met was welcoming and so kind but my salesperson, Alissa, was an Angel. She was calm and confident and made the transaction so comfortable. She gave plenty of space and was able to gracefully access assistance if necessary. A memorable experience I would gladly repeat!

Sydni was great and very knowledgeable!

Rick was fantastic! He guided us in selecting the perfect bed and made our purchase seamless.

Sydni did an amazing job helping us find four pieces that work together. Very nice and friendly.

Sydni Horne did a great job!!!!

My experience when communicating with the Ashley representatives while shopping in the store was very friendly and professional. Then, to the crew that brought my purchased item to my home completed a magical moment for me. Then to have a beautiful brand new reclining sofa in my living room was very rewarding, and the entire experience with Ashley was 1st rate! Thank You to all that made this happen.

Albert was great to deal with! Thank you for being so awesome

Rick was very attentive he was super patient and very knowledgeable. He answered all our questions, had great recommendations for us at the end we bought a bed frame two counter top stools a whole living room set with two chairs. Rick worked out a good price for us, if it wasn’t for his customer service we would have opted to go elsewhere to continue searching, he did an amazing job we left happy and satisfied.

Robin helped me picked out a few furnitures for my home. He was very knowledgeable and patient! I told him what I had in mind and he helped me picked out a few pieces which I loved. Would definitely recommend!!

My hubby and I needed new beds to replace the ones we lost in a house fire. RR was so helpful and we got new beds ordered for seven months from now, when our home will be ready. He and Lonnie made the whole process so easy for us. Thank you!!

The young man I worked with originally, was so polite and helpful. Unfortunately, he wasn't there when I came back, but the young lady who took over for him, was equally as pleasant and helpful.

Good customer service

Albert was fantastic! We were in and out in 15 minutes (including purchase). We were greeted immediately and checked in on. We didn’t need to shop anywhere else.

Syndi helped me find a great couch and provided valuable interior design advice using photos of my space!

The experience at the store was pleasant and the customer service reps were helpful during the transaction. Unfortunately, they promised to get back with me on Thursday, 1/23, to confirm a potential change in delivery date (regardless of whether it would be possible to not), which they never did. Add on (2 days later) : The customer rep did call me back 2 days later after I posted the above and apologized for not calling when he promised. He was apparently sick. He gave me an update and told me he was going to follow-up with the warehouse and call me back again this week.

This was our second visit buying furniture here and it's my absolute favorite place to go! We just bought a living room set for our lake property and Raquel was so much fun to work with! It was more like shopping with a good friend than a sales associate! I wish I had a couple more houses to decorate!

It was a nice greeting no pressure shopping experience.

Excellent service. We were approached, given info on items, left alone to figure it out, found sales person again when ready (Lucy), and taken care of quickly. Everything explained. Delivery coming in a few days.

We entered the store and were greeted by a very pleasant gentleman, Lonnie. He listened to our specific requests and our requirements and directed us to exactly what we asked. Lonnie helped compare the various pieces and explained the pros and cons. He was absolutely wonderful in every detail from showing, explaining and purchasing. Even when I went back with buyers remorse, Lonnie was great at claiming my anxiety assured me my choice in furniture would work and helped me feel 100 % better. Lonnie was perfect. We definitely will recommend Ashley Furniture and we will absolutely return. Thank you, Theresa

Great service - efficient, friendly and informative. Great experience here.

Robin was great, very helpful and pleasant, will definitely do more shopping there!

Rick was very nice

Raquel excelent!! Thanks for you help

Such a great experience! We bought three items and saved a ton of money. We loved our time with Tina, who treated us like family. Can’t wait until everything is delivered!

Walking into the Ashley store in Tukwila, I was not immediately bombarded by a salesperson which is great because I had a chance to just walked around. Then Rick approached me and we started talking about what I was looking for. Very casual conversation, no pressure. He gave a quote of what I wanted and after a few days of shopping around, I went back and purchased them. Rick made the process very easy from beginning to the end.

The customer service representative was truly exceptional! Not only did he address all of my concerns and accommodate my budget, but he also made the entire experience incredibly pleasant. His attention to detail and friendly demeanor made me feel valued as a customer. Additionally, there was a wide variety of alternative items to choose from, which made it easy to find exactly what I needed. I couldn’t be more satisfied with the service I received!

Matu was helpful, attentive and never pushy or overbearing. He answered all of our questions and if he couldn’t he checked with others to be sure he was giving me correct information. This store was also clean and inviting.

The sales rep was extremely helpful in finding the right furnitures to fit our needs. Would definitely recommend and returning for future purchase.

Experience was great. Really good customer service. Nice collections.

Friendly and no hassle.

Rick from Ashley’s Furniture store in tukwila was super helpful and kind!

Professional, friendly, and very efficient with my time.

Rick S. Did a great job assisting us with our purchase. Definitely went above and beyond to give us the help we needed. Did not rush us, was polite, extremely helpful, thanks again sir!

Horrible experience with the sales rep. He informed me that to get the credit line with that it would only take 5 credit score off mine. Turned out it took 20 points off. Would not trust things the rep here says, seems like very poorly trained and not willing to take any responsibility for giving me wrong info regarding the credit score

Rick was a pleasure helped us find what we wanted, got us all the discounts possible and saved us plenty. The Ashley store is nice allot of selection. We got a mattress a tv stand and a double reclining love seat. Very happy thanks you Rick

Trevon was an excellent salesman. Very knowledgeable polite respectfully direct and honest. I went shopping for furniture on 29 Dec and returned to purchase on 4 Jan. He had everything ready in the system for me to purchase. I was in and out of the store in no more than 15 min. Trevon is one of the main reasons I came back to Ashley to make my purchase. He’s an excellent human asset for your business.

Rick was awesome! Thanks again!

Raquel was great. Super helpful, helped us buy a bedroom set.

My experience at Ashley was great. Jose the sales associate was outstanding with his help,knowledge and recommendations. And went above and beyond to help get all the furniture I needed. Will definitely be back.

Great selection and great help from their agents and fast delivery.

I really liked the way they assist their customers. I appreciated!!!

Came here for a bed and was helped by a lovely lady named Raquel. She was super helpful and nice. I love how patient she was with my family and I. Also scored a king size bed and I couldn’t thank Raquel enough!

Excellent service from Tina

Sarah Thomas was my sales rep and she was awesome. Got an amazing deal on an amazing couch

Jose helped us get a couch that was right for us and at an extra discount. We also really liked the prices and quality of the furniture. Would recommend buying furniture here.

Sydni Horne was very helpful and informed on everything we needed to know on purchasing a mattress. We appreciate her help and are very grateful.

I walked in Raquel approached me I told her what I needed and she showed me to what I needed it was super helpful like a rockstar I really appreciate the knowledge she had and quick thinking made it easy

Really great store. Tina helped us without putting any pressure on us. She asked relevant questions to help us determine what is most important for our needs. We purchased a sofa and ottoman. We are so excited to add it to our new home!

Rick S from the Tukwila location was wonderful. He guided us to the perfect sectional for our home. He was professional, honest and fast. Thank you Rick we will be back when we need any other pieces for our home.

We had an exceptional experience with Rick S. He is professional, attentive, with a sense of humor and truly provides outstanding customer service. We purchased our first piece of furniture with Ashley, and we’re planing to come back to see Rick. If you’re looking for a great shopping experience, Rick is the person to see. You won’t be disappointed!

Smooth purchase experience. Rick is amazing. Thank you!!

Ebi .thank you so much for your help .

I had a great experience at Ashley’s buying my new sectional couch. Rick was very helpful and patient with me while choosing and I was able to get a great couch and a great price!

Very helpful and fast. Rick S

They were supposed to deliver and install a bed frame. But the delivery guy came and said I forgot a screw and it will take 10 days to come back to finish the installation. The store doesn’t pick up the phone. Not satisfied at all

Had a great experience with Rick from Ashley Tukwila!!

Very nice recliners. Excellent service all the way from order entry through delivery and set up. I will use Ashley for more home furnishings in the future.

Racquet was amazing. Great customer service

Rick was amazing best customer service ever. I was able to get my favorite couch with a deal I’m very excited!!!

The store has several pieces that worked for my place! Really appreciated Rick and Pat, who were ready to help me narrow down my choices! They were both so kind! I'll be coming back!

I recently purchased a bedroom set and other furniture items for my apartment from Ashley Furniture Home Store, and while the furniture itself is of good quality and will likely last a long time, the overall experience was far from acceptable. First, the positives: The furniture looks great and feels sturdy, which is important for a major purchase like this. The technician who came to fix some damaged pieces, Ken, was fantastic. He was kind, professional, and honest, sharing that many customers have had experiences similar to mine. His excellent work was, unfortunately, the only real highlight of my entire interaction with Ashley Furniture. Now, the negatives, which hilariously (or infuriatingly) outweighed the positives: Everything was fine until I received a phone call two days before delivery — and by extension, my move-in date — informing me that the rails for my bed frame were on back order and would be delayed by a week. This meant I would be sleeping on a mattress on the floor for at least that long. I immediately called customer service and the store to see if anything could be done, but I was told to “just deal with it.” They were unhelpful and dismissive, with no offer of a real solution. Hoping for better results, I went to the physical store, where I was credited $400 for the inconvenience. While I appreciated the gesture, they still couldn’t expedite the process. I thought the ordeal was over, but no! The delivery team arrived before I even had access to my apartment on move-in day, and because there was no way to modify the delivery window, they left without assembling or delivering my furniture. I had to move everything in myself, further complicating an already stressful day. To make matters worse, some of the furniture arrived damaged. And just when I thought things couldn’t get worse, I was notified the next day that the rails would be delayed another week. Calls to customer service went nowhere — boilerplate responses and a clear lack of empathy for the situation. I eventually got in touch with Tina McQueen, the saleswoman I worked with. While she seemed to try her best to help, her communication was lackluster. She told me she had reached out to the warehouse multiple times, but they were unresponsive, leaving me stuck with unassembled furniture and sleeping on a mattress on the floor for two weeks. I paid a significant amount of money for this furniture, expecting a smooth and professional experience. Instead, I was met with delays, poor communication, damaged products, and a complete lack of care from customer service. While Tina was amicable, and Ken provided excellent repair service, the rest of the process was a nightmare. UPDATE: After a week of frustrating emails with Ashley Furniture regarding the delays, damaged furniture, and poor service, the company offered a $30 “gesture of goodwill” as their final resolution. I was informed that this amount is a beyond standard policy (standard being $20), rather than a response to the significant challenges I faced. This approach felt impersonal and dismissive, especially given that my experience involved repeated delays, damaged items, poor communication, and unnecessary personal effort to move and assemble the furniture myself. I repeatedly requested to escalate my concerns to someone with the authority to provide a meaningful resolution, but these requests were not acknowledged. The lack of flexibility and empathy in addressing my situation has left me deeply disappointed, and I will never shop at Ashley Furniture again. Furnishing my home is a significant investment, and I expected a company of this size to prioritize its customers’ satisfaction. Unfortunately, Ashley Furniture’s policy-focused resolution process falls far short of this expectation. Don't shop here if you value your time, money and patience. It is not worth the terrible customer experience. Go to The Old Cannery instead, they have equally great furniture, and a significantly better customer experience. They even carry Ashley Furniture products!

After having almost 4 months of waiting for the correct Low Profile boxsprings after having the wrong ones delivered. Finally, a call to the store and speaking to Lonnie, The sales manager, He fixed our order and we now have the correct boxsprings and our super happy! Thank you, Lonnie for doing what every other person at Ashley could not!

Excellent collection and team!

The moment I walked into the Tukwila location… Sarah greeted me, I told her specifics of what I wanted. She took me to a sofa and I knew right away…That was the one I wanted! The last time I went sofa shopping it literally took me two days to decide! She was amazing! Explained the warranty and delivery! She told me still walk around and see if this was the one…I walked around and said yup the one you took me to is perfect! Easiest shopping day ever!!! Thank you Sarah!!!

Albert was incredibly helpful! He answered all my questions and I changed my purchase twice because of my own indecision. He was super flexible and helped us talk through everything.

Alec did a great job helping us find the perfect recliner.

Great customer service.

These items that I selected from Ashley Furniture will be perfect in my new condo when I move thank you very much their lovely pieces. I’m waiting for the delivery to the end of January and I know they’ll be great. Great service helping me look and find what I could find at Ashley, And fortunately, I found more in the furniture that I anticipated. Looking forward to my delivery thank you.

Pleasant to do business with Sydney, she very helpful assisting us find furniture.

Rick was great, took the time to help us and make sure we were taken care of. Thanks!

I had a good experience today, Rick was such a wonderful rep. Very helpful and respectful.

Best customer service . Rick was amazing very helpful .

Very good

Walked inti the Tukwila store. I had the best help and my sales rep did exactly what I asked, and stayed within the budget I had. Further more my delivery will be tomorrow. Only days after my order. So dar I am very pleased at this point.

Very helpful staff and good prices.

I had a really good experience buying furniture at Ashley’s in Tukwila. When I first came in R.R assisted me with my purchases. I told him that I would be back later in the week to pay for the furniture. He notified me of the times he would be in the store and the followed up with me. When I came in later that week, he had everything ready to go that I had previously picked out. I made some changes and he quickly added the changes. He went over my address, day of delivery and then went over my receipt to make sure everything was correct. R.R was very professional and detail oriented. Thank you Ashley Furniture for having what I needed and thank you RR for the great customer service.

See RR, he’s the best!

Ms Raquel was very polite and knew all about our choice of sofa and loveseat. Because she was sooo nice she was the best sales person I have ever had. I have looked at several furniture stores over this year and am glad I went to Ashley Home Store in Tukwila, Wa.

Tina was so patient with us. She took all the time we needed to decide on the sofa set we wanted. Thanks for the help with the oversize recliner for our dog and myself as well! 🙂

I had a very bad experience with a Sales Officer whose job is to make a good behavior and don’t laugh on customers who had experience of being customer for a long period of time with Ashley. His name was R R as the management desk on Ashley said, he is looking like Chinese or korean and he is short and shaved man (50-60 years old). When I asked about the mattress quality, he said: don’t buy it from us. When I asked about the final price he tried his best with not a nice behave to avoid removing the protection plan for furniture, that I did not like that amout to pay for protection. And at all the one who was working in management desk he also helped him and said the customer is wrong and a customer cannot come and complain about sales officer in Ashley, at all I said I know you guys are cheap and will try to decrease the customers amount.

Loved it here. They were very helpful. Found a new couch today.

John the sales person was ver knowledgeable friendly and professional.

Lynnese the store Mgr in Tukwilla made a bad situation PERFECT! She went above and beyond to help us fix a warranty situation that had gone on for a very long time! She also stepped in and insured we got a piece that we had been waiting for months on backorder! Truly appreciate her hard work and efforts to make it all right for us! We will continue to be loyal Ashley customers!

They are charged me delivery fee but on the web site there wasn’t delivery fee. I just payed 100 usd for nothing. I don’t advise that store for buying anything.

Had a great experience with Rick at the Southcenter location. He was friendly and was very patient with us! Would recommend to anyone buying any furniture.

Tina McQueen was very helpful to us to find a specific couch to fit our tiny home. She listened and was fun to chat and work with!

Awesome !!! Got helped right away from Rick S. He was great ! Asked a lot of questions to understand exactly what I wanted. Super friendly and easy to work with. Excited to get my new furniture!!!

Beautiful! Heated, massage, lights, cupholders. Raquel was awesome! Ty Ashley Furniture!

Rick at Ashley Tukwila is great!! Very informative and patient with walking us through all the options. I’d love to work with him again for any future purchases. Impressive!

Upd. Rick is funny and welcoming, but good attention to details was missing. I ordered a table of one color, but when after an hour and a half driving for pick up from warehousr and good that i opened it in there, it turned to be a different color. I had to cancel the order. I recommend sales people paying more attention.

Excellent service. Friendly people.

Our servicer expert and showroom agent were excellent. They were very patient with my elderly parents and helped us for over an hour.

Nice options and helpful staff

Very nice furniture for the price.

Horrible experience! Don't trust and a word they say and double check your receipts! They: 1. Overcharged us for the Protection Plan we never agreed to $499 2. On a day of delivery informed us that we aren't getting the full order 3. Scheduled additional deliveries on December 24(!?) - Christmas Eve, really?! 4. And were 3 hours late from the promised time of delivery We will never set our foot in the Ashley Store and like to discourage anyone from dealing with them! Horrible experience!!!!

The service was awesome and the staff was very helpful. Quality was very good very happy with the bar stools

From purchasing to delivering it was a great experience. Plan on doing second purchase tomorrow!!!

Nice and helpful Sydni Horni

No heavy sales tactics. Came several times looking, and sometimes my appearance a bit rough, but I was always treated with the same courtesy. I first purchased just a bar chair. Later, after searching online, I purchased a sectional with ottoman. Alec was helpful in ordering the right size and shape. The 2 men who delivered the sectional on a cold, rainy, and dreary day smiling and accommodating when setting it up. It barely fit in the elevator. I’m grateful for their professionalism and skill. Absolutely worth the delivery fee.

Sara at the Tukwilla location was amazing! Very professional and patient with my while I chose my new table. Thank you Sara!!

Sydni was awesome!

I had a great experience. The only thing I would say is the sales staff is really aggressive and that was a bit of a turn off. I felt a bit stalked by my sales person. But the purchasing process was smooth. My furniture showed up a couple weeks late, but I wasn’t in a rush so it wasn’t a big deal.

Great experience!

Sarah was very helpful. Great customer service!

Great staff spent a lot of time with on the options and helped us choose our sofas and dining table

Our salesperson, Bea was amazing. The manager earned this one star review. There were three posted prices for the recliner we purchased. The manager refused to honor the lowest price and charged us the highest price instead. She threw in a cheap pillow and a cheaper rug as the "deal." She wasted hours of our time and we will NOT be returning to this location.

I am happy with the salespersons who helped me with my furniture purchases.

Helpful and Friendly.

Took a few weeks to get the couch. When it arrived it was damaged in multiple places. It took another month for them to fix it. Overall I feel like it was overpriced and made of cheap materials. I paid for the delivery but it really wasn’t that convenient.

I had a very frustrating experience. My delivery date was changed several time because 2 pieces were not available even though I had placed order 3 weeks ago. The bed did not come with a box springs, which I asked the sales person, if one was needed and was told no. I had to sleep on the couch 2 nights until the box springs was delivered. I also kept getting auto calls from their system regarding delivery which was incorrect. Come to find out someone had entered my cell phone # for someone else’s order. Very unsatisfactory experience !!

The moment, you walk in the door, no matter how big or small your purchase may be. You feel welcome and important to them. Top notch customer service

Won’t shop there again. I bought a wall art from them. They promised to deliver it in three weeks. They will schedule a delivery but will not show up. After six weeks of waiting, I asked them to cancel the order since I was not able to ship it overseas when I had opportunity to ship it. They never cancelled it as requested, but brought it to my door on the eighth week. Now, I don’t know what to do with it. Will not shop there again

Good variety friendly staff was very helpful

Sarah was a wonderful person to work with! We will be back for our bedroom set!

Tina, helped us out so much! She was great. We needed some recliners for our home remodel. Tina showed us all the options in our price range, never pressured us to get anything we didn't need, or up sale. Super friendly and great experience. Will be coming back.

Rick and Lonnie were both great to work with amazing service! My husband and I are very happy with the service and our purchase! Highly recommend Ashley in South Center. WA

We had a great experience with Lenise, the store manager at Ashley Furniture in Tukwila, WA. When the motor on our recliner couch set unexpectedly stopped working, we were so disappointed and unsure of what to do. Lenise was not only responsive but genuinely empathetic about our situation. She took ownership of the issue right away, walking us through our options. Thanks to her customer-first attitude, our expectations were exceeded. Lenise truly went above and beyond, and we’re so grateful for her professionalism, kindness, and commitment to making things right. Highly recommend working with her and this store!

EB has great customer service skills and very personable!

Raquel was very great help

Bought a sleeper sofa, the furniture is fine (not nice, but fine). But DO NOT buy any warranty or insurance. They sold us on Protectall by GBS and it's an utter scam. We didn't get a chance to read the fine print until after it was purchased, which of course means we didn't bother until we made a claim. Turns out the list of exceptions covers so much that it's basically useless. For example, seam rips are not covered. Stains are covered but you have to report immediately and you can't use any cleaner on it unless provided by the manufacturer. Our daughter spilled orange juice on our couch, we made a claim, they sent someone out to inspect and then denied the claim saying it was an accumulation of stains. DO NOT buy the extended warranty or insurance.

EB is the best deserves worker of the year award

Big shout out and Thank you to Sydni H for great customer service. She helped us through and through also made the process of our purchase so easy. She was very patient and answer every questions we asked her.

Rick at Tukwila was great!

Sydni was great! Bought a bed frame and dresser.

Sydni was super kind and patient. She didn’t try to upsell us and actually helped us save money and make the right decisions for our needs.

Eb was very helpful loved him

Sydnie was great. There to ask questions. We didn’t have to hunt her down. Our purchase was smooth. I will seek her out again in the near future. Thanks Sydni!!

I had the pleasure of working with not one but TWO superstars at the Ashley Tukwila location. Sarah and Robin were both amazing!! Took thier time helping me find my perfect bedroom and living room sets. Professional, helpful and friendly. Both made shopping for my new home a fun experience!

Sydni was such a delight I am so excited for my sofa and loved working with her

Bea was awesome and helped us find exactly what we were looking for.

Rick was very helpful, he has great knowledge of the products they are selling and explained everything about the differences between them, also he explained the delivery process and the expectations.

Sydney H was really great and helpful.

Brace yourself for poor and frustrating customer support. After seven different calls with customer representatives and four delivery reschedules, I am still waiting for my product. The worst part is that they never say "no" but simply keep rescheduling the delivery, leaving you in limbo.

Bea was great! Very helpful and an informative sweet lady!

Was helped by a wonderful advisor named Bea who helped my father and I pick out a kitchen table. She was incredibly helpful and a great conversationalist.

Rick was great

Rick at Tukwila store was great. Thanks, Rick!

Rick @ Ashley Tukwila was very helpful!

Really quick and easy process.

She was quick and very friendly l! Will shop again

Rick Star was absolutely fantastic, super helpful, really looked after us during our visit and we left with 2 gorgeous dream pieces of furniture. If you ever visit this store in Tukwila ask for Rick Star!! You will be well taken care of!

Sydney was very attentive and sweet and knows the business. Will not deal with anyone else

Came into Ashley to look for the viral ribbed sectional couch & one of the associates, Sydni. H had helped us find the one for us ❤️ along with the sale they have going on she helped us save some coins. Thank you! We are so happy!

I had a great experience with Sydni as our first time customer. We do love to come back again.

We took my stepdaughter to an Ashley store in Tukwila, Washington to look for kitchen counter stools. The sales person was very polite, however our biggest complaint was that she never mentioned that the sale was final. There were no signs stating all products purchased are final or no exchanges or returns. When the stools were delivered to our daughter’s apartment, the stools were too high for the counter. I suggested she call the store, explain what happened and ask for an exchange. She was told, no exchange or returns. I personal called their Corp office and never received a call back. My wife called Corp., 3 times, and was finally told to call the store. Our daughter just graduated from college and moved to Seattle to start a new job, and was faced with purchasing 3 stools that she can not use.

Ask for Sydni, she's very helpful!

Thank you sydni.h thanks for your help she's so nice and explain everything so clearly thank you again 😊

Deliver termite infested dining table.

Lynnese and Laya are amazing! Made us feel very comfortable and welcomed. Will definitely be back to finish furnishing the house!

We would like to thank Robin at Ashley Furniture for providing excellent service and helping us choose the perfect furniture. He was very attentive, knowledgeable, and made the entire buying experience pleasant and easy for us. The quality of the furniture at Ashley is outstanding, and we are very satisfied with our purchase. Thank you so much for your help!

Really appreciated Rick S’s help, and gave us a great discount on a bed frame. Wonderful experience:) Thank you so much!

I just can’t say enough amazing comments about Pat M. It’s extremely hard to find good customer service these days and Pat is outstanding! Very patient and knowledgeable and extremely helpful! It’s our first Ashley purchase and certainly not our last! Thanks Pat!!!

Rick was helpful and nice. He helped my mother and I find the furniture that we are looking for.

The only good thing about ordering the furniture from here was the sales rep in the store. Our order was placed in the store in June with a July delivery date, then the issues started. July date got pushed to August, then September, then October. We had several instances where delivery day and time were confirmed , only for the delivery team to cancel on the day of delivery. The only explanation we got was item is not in stock. Why do you make people block time off, be at home multiple times only to cancel last minute? Horrible experience, we are not buying anything from Ashley ever again.

Sydni H. Did a great job helping us find all the right pieces for our newly remodeled home. Great customer services and listened to our wants and needs. Awesome person! Ask for her!

This has been a wonderful experience. People were happy and helpful! Plus I got a great deal.

Rick from Ashley Store - Tukwila offers excellent customer service. He had been so patient with us finding furnitures that meets our needs and expectations. Highly recommended.

Zerihun & Yeshiwork We believe Rick at the Tukwila Ashley Store is an excellent help to customers like us as well as a huge asset to the store. Rick's humor, knowledge and top of the line professionalism are second to none. My wife and I visited the store twice within the last 3 weeks to purchase a complete living room furniture set and the quality of service we got from Rick both times was amazing. The store products are great value and variety, but Rick knew how to answer every question we had. We surely recommend this store and Rick for any furniture needs people may have.

R.R at the Tukwila Store helped us out tremendously. Super easy and fast thanks to him

Walked in saw it bought it!! Great service and fun! I would recommend Ashley for anyone. AND GREAT PRICES 💥✌🏼

Nice store, staff are very helpful specially Sydni who helped us from selection all the way to the billing.

I came here to the Ashely Furniture in Tukwila Southcenter, with my sister and her girlfriend and came with an expectation of nothing much to be honest, but Ms. Layanna Gave nothing but the BEST customer service to us, she was sweet, kind, funny and helped us out whenever we needed!! and most of all she was very Patient with us and all of our questions lols, we ended up taking a very beautiful plush couch sectional set in the color black! To be honest it was our very first time attending that store and imma tell you right now I don’t think I have to go anywhere else in the future to find beautiful furniture for my home!

Leya was absolutely phenomenal!! Had to start fresh with my new place and she made sure I got everything. She listened to my style that I was going for and pointed me in the right direction of everything.

Laya was the best! She walked me through multiple options and price ranges while working to find deals to save me some money!

I love Ashley Furniture. They have quality products, tons of options, and their showroom looks fabulous. We were assisted by a lovely salesperson by the name of Bea, she helped us get exactly what we wanted.

Thank you Bea Goodwin! We appreciate your help a lot in assisting us in getting the stuff that we need in an affordable price. You are amazing Bea! You know your products really well. Ayzar, the manager was also amazing informing us of the information we need to know.

Sydni is an excellent salesperson with wonderful customer service skills. Very knowledgeable. An asset to Ashley Furniture. Would give her a 10 if I could

Sydni helped us purchase a bed set, she is so helpful! Definitely will be coming back very soon!

Rick is really helpful and patient!

Rick S is very helpful. He understand what I was looking for and help me find what I want. He is attentive and courteous. I will look for him the next time I shop at Ashley.

Came here to buy a dining table. Rick was very helpful and informative to help us make the best decision that works for us. Ended up buying a fine dining table. 5/5 stars

Great service and Rick was very friendly and professional

Rick helped us secure the best discounts at Ashley’s and was truly our advocate. We ended up buying a bed frame, mattress, and nightstands, and he was so patient with us as we spent roughly 3 hours in the store deliberating our options. If you’re considering purchasing furniture at Ashley’s, we highly recommend working with Valeriya.

Sabrina is amazing friendly knowledgeable. Thank you so much

Great experience and highly recommend you request Bea to assist!

Rick S is so amazing

Came to buy furniture for our new home as we came from Texas. And Rick S. Was the first guy who came and helped us with purchasing our couch. Clarify everything and made sure to explain everything in detail. He was great and customer service was phenomenal! Would recommend asking for him when coming to purchase.

Rick S from Ashley Tukwila is Great! Very professional and he answered all my questions.

Rick made the furniture buying process very easy, set clear expectations for the delivery process, and got us in and out quickly!

Worst experience ever! Delivery service is terrible, I got my delivery rescheduled 4 times! (and still have not received them) and customer service was very deficient. Designs are fine, but after selling the furniture sellers don't care anymore. So if you need the furniture in a specific time frame, think twice. It is very frustrating.

Rick S is the best! He is knowledgeable and patient. Great customer service!

Super awesome, Rick was super helpful.

Rick at Ashley furniture in Tukwila, was very informative and helpful. He made it a fun and relaxing experience to buy a recliner. I had spent a lot of time shopping and reviewing recliners and I feel very happy with my final decision. Thank you Rick!

Sydni H. was super helpful, patient, informative, and was great to work with. Overall had a great experience and would highly recommend her for anyone in the market for furniture!

Rick was the best. I came in for one thing and saw myself buying half the store geat service

Such an awesome experience! I had an idea of what I was looking for but my sales associate Sydni had such fun ideas for me! I couldn’t be happier with the options I chose for a sofa and recliner…so pretty and comfy! Thank you!

Rick S from Tukwila was pleasant to work with!

Rick S @ Ashley in tukwila

Rick was a great man! Loved his explanations and his services and his detailing great to co operate with.

First time that me and my wife shopping at Ashley , and we had help by Sydni H , she is wonderful and helpful .

Awful service. We purchased three nightstands from this store and they confirmed the delivery date and the purchase went through. Then on the delivery date, we received no calls, no emails, and no communication about the order and they never showed up. I called customer service that evening and they said that they had cancelled the order and put a financial hold on my account with no communication about it. They told me to contact the store to figure it out. I went to the store in person and they said that they had made a mistake and forgot to attach a sheet to the order for the warehouse so they weren’t able to process it. They claimed that they put in a request to expedite our order and that the warehouse would contact me the next day to schedule the delivery. Three days later, after receiving no calls, I called customer service and they told me that they went ahead and scheduled the delivery for a month from now. However, I received no contact or confirmation about this decision and I had to reschedule it over the phone. I am very disappointed with the service here as we have been customers with a different branch of Ashley’s for many years but after this we will definitely reconsider purchasing from them in the future.

Rick S did a great job ! He was able to clarify all doubts we had and put together a great deal! Fully recommended.

Amazing staff, thanks Leah(sp) and team. I will consider this store for my future furniture purchases. The manager (Lynnese), helped me pick out marching lamps for the bedroom set to accommodate my CPAPas well. Sonny gave to the perfect sales person Leah. Great job and wonderful experience.

Rick was very helpful and friendly through out. He suggested items that i needed.

Sydni is very patient and helpful!

Wonderful experience! Laya was very helpful with furnishing my space exactly the way I envisioned it. She was very patient, knowledgeable, and professional. Highly recommended!

⭐⭐⭐⭐⭐ I recently had the pleasure of working with Laya at Ashley Furniture, and I couldn't be more impressed with the outstanding service I received. From the moment I walked into the store, Laya was incredibly welcoming and attentive, making me feel like a valued customer. She took the time to understand my needs and preferences, offering expert advice and suggestions that helped me find the perfect pieces for my home. Laya's knowledge of the products and her keen eye for design made the entire shopping experience both enjoyable and stress-free. What truly set Laya apart was her genuine kindness and patience. She went above and beyond to ensure that I was satisfied with my choices and was always available to answer any questions I had. Her dedication to customer satisfaction is truly remarkable. Thanks to Laya's exceptional service, I left Ashley Furniture with beautiful furniture that I absolutely love. I highly recommend seeking her assistance for anyone in need of a seamless and pleasant shopping experience. Thank you, Laya, for your outstanding service!

Rick S was a very joyful, helpful and kind advisor! He made our experience very easy and pressure free. We came in for the first time and got what we were looking for that day because of his help. Thank you Rick for your help!

Laya at Ashely’s furniture was really nice and helpful. She helped me find everything I was looking for. Will definitely come back!

Rick was great!

Rick S - I would like to express my sincere gratitude for the exceptional customer service provided. His attentiveness and dedication to ensuring that we stayed within our budget were truly commendable. He went above and beyond by presenting us with a diverse range of options that perfectly aligned with our style preferences.

Just moved to seattle so 1st time shopping at Ashley’s Tukwila. My wife and I were welcomed by Jamal Mkuja and I must commend his friendliness, patience and zeal to help you around the store. We were indecisive so we left. Came back the next day and met Rick S, who was equally amazing! He helped us through the financing process, patiently explained insurance policies they have and generally was very friendly and super helpful. 5 stars , kudos 👏🏽

10/10 experience at the shop Great customer service from Jamal and Rick. Very knowledgeable and helpful. Totally recommend their service if you’re visiting the store!

Rick was extremely helpful, and made the buying experience easy and pressure-free.

My sales person Pat was amazing and so patient with me. I will be back and bringing friends and family. Go see Pat she will help you out. She is off Monday and Tuesday

The front office team is great! They provide good customer service. The whole staff is friendly.

Rick S was absolutely outstanding to work with. I enjoyed our visit and cannot wait to see our vision in the house.

Pat was amazing!!!!!!!! We will come back just to deal with her. Great customer service!!!!! 5 stars

My helper Rick S was great

We went to the store on July 6 to browse dining set and couches, met Jamal as our sales associate- he was polite, informative and pointed out features of our interested items. He and manager offered us good discounts- set up next delivery - the delivery and set up was flawless and on time. Very happy with the customer service we received- will definitely shop at Ashley again

Went in to Ashley's just to look around for some furniture, but left with many items! The worker who helped us, Jamal, was very kind, patient, and explained everything thoroughly. He made the experience comfortable and less stressful. He even let my family and I move items around the store to help us envision how our setup would look like. I'd recommend checking the store out during sale season! 🙂

Came in multiple times and Rick S was really patient with us! Great service, check out was super simple!

Rick was great! Made the process so easy and helped us pick out the best sofa for our family!

We bought furniture for our new place here and RR helped us and was very welcoming and helped us make the best decision in what furniture would fit best for our family! This is our favorite Ashley!

I thoroughly enjoyed my experience at Ashley Furniture in Tukwila, WA. I’m happy with my furniture. RR helped me out and answered all my questions.

I purchase a sectional sofa at the Tukwila location today. The price was great and the sofa very comfy. But the best part of the purchase was the salesman Jamal. He was informative, not pushy, found the product and scheduled delivery seamlessly. I’ve bought lots of furniture in my life and this was the best experience yet! Thank you Jamal!!!

Great experience purchasing a dresser and side stands. Easy check out and detailed explanation of delivery terms by Jamal. Happy to leave with furniture of our desire.

Jamal had exceptional service and really helped with making sure the couch would fit our living room space. He was honest about giving the opinion on how it would fit and just giving advice! Go and see Jamal!

I have never experienced customer service as bad as Ashely furniture. Their furnitures broke within a month of using it, mind you we barely even sat on the chairs. We have purchased insurance, which was a waste of money. Their customer care went back and forth with us repeating themselves for the past few months until they finally sent a delivery driver who literally came, looked at us and drove right off and when we called customer care they said contact the store we can’t help. The delivery drivers name was felipe. He literally pulled up, and left while we are WATCHING. we had to spend hours trying to get a hold of someone during our work hours for zero help and no answer and then drive an hour just to get a hold of a manager since no one will pick up the phone at the store. Absolute garbage, shame on your customer service Ashley furniture.

I had great experiences while shopping for some outdoor furniture Izar and Pat were particularly helpful and kind. The service was fast and efficient!

Sydni Horne was extremely helpful on the phone and then in person. I highly recommend her! Thank you, Judy and Dean Anderson

Jamal was excellent to work with. Ask for Jamal you won’t be disappointed!

Experience here was awesome. Outstanding customer service, Very flexible, answered all my questions, reasonable price. If anyone comes in see Rick he will help you with anything you need. If his manager is reading this “this man needs a raise” he will be a star in this company! MVP Rick! If I am in the area again, I will be a return customer.

Jamal was outstanding from the time we walked in the door to the time of our purchase.

Sydni Horne Was Great and Very helpful.

Rick was very helpful. He let me walk around and look before approaching me. Not pushy at all. Super helpful.

Sales rep sydni horne was super knowledgable and helped us find the best bed for us such a great experience as first time financer. She made it fun and was patient with all our questions

Bought a sofa and reclining chair here. Reasonable prices and lots of selection. I worked with Tom, who was knowledgeable and helpful. Thank you!

Askira and Rick were great sales associates! Dining room and bedroom furniture was a great value! The delivery team was efficient and polite with quick setup! I highly recommend the Ashley team!!

Rick from Ashley was great! He helped me purchase my couch and was very knowledgeable.

Rick did a great job helping us find the perfect furniture at the Tukwila store. Polite and very helpful!!

Jamal was thorough and very helpful! We got just what we needed

I had a very pleasant shopping experience at Ashley furniture store in Tukwila recently. The sales person that goes by RR was very helpful and answered all my questions. He took the time to help me get exactly what I need.

Jamal was really nice and helpful. He helped us find exactly what we were looking for. Thanks Jamal!

Ebrahim helped do very well.

Had the best experience today with Sydni. She was VERY patient, thorough, and very personable. Go visit her for your next furniture purchase.

(Translated by Google) Jmal Mkuja excellent service and very good attention 👌🏻 (Original) Jmal Mkuja excelente servicio y muy buena atención 👌🏻

Seamless experience purchasing a pull out couch with Jamal! Unbeatable cost and the couch AND pull out bed are both very comfortable.

It was great working with Jamal Mkuja. He was able to assist us ordering through the phone

Tukwila Ashley is amazing place to buy sofa. People were helpfula and made us comfortable.

couldn’t recommend Rick enough. Made our experience easy and enjoyable. Definitely ask for him :)

Jamal made the experience so enjoyable, excellent customer service

It was a great experience Sydni Horne was very knowledgeable and we got a great deal.

Rick S at Ashley sleep and home furniture stores was very helpful patients and was very professional. He is an asset to ASHLEY'S team. Will return just become his outstanding service. Promote him asap :)

Rick from Tukwila Ashley was very helpful, definitely recommended working with him.

Askari was helpful and we found great items for our home!!

Good service! Nice people

RR at Ashley in Tukwila was very helpful and friendly. He helped me pick out alot of furniture for our new home and made the process very easy! He even moved my coffee table over to the couch I wanted to buy to make sure it matched. I appreciated his input and knowledge. Thanks to him, I will be returning to Ashley for all my future furniture needs. Thank you RR for your excellent customer service!

Sydni DESERVES IT ALL ! GREAT CUSTOMER SERVICE ! Thank you for all your great help 🫶🏾 Everyone make sure you ask for Sydni at the Tukwila location!

Syndi worked with me on my new couch! She accompanied me when i came to the furniture store by myself. She even tested out the couches with me. She gave me plenty of options & provided just the information I needed to have the perfect couch for my place! Highly recommend working with her, she knows her stuff!!

Onkar Sohi was extremely helpful and We decided on a couch and an oversized swivel chair that we will be purchasing in Arizona.We felt bad that he wasn't able to get the credit.After showing us the products that we will purchase When we go to our second home in Az , he did an amazing job and was very kind and patient with us. We ended up purchasing discounted accessories.Vickie Hardtke

Rick. S was amazing ,helpful and easy to work with

Rick at Ashley’s is great! He help me find the perfect bedroom set. He is personable and respectful. I highly recommend Rick, to anyone who needs help looking for there next purchase of great quality furniture

Wonderful experience, employees and the manager were friendly and very helpful. Answered all the questions I had. Thank you for great experience.

Really enjoyed talking to Bea today! She helped me find a great piece of art and gave me ideas on dining sets.

Great day today not expecting to buy anything but the prices was too good to miss. And sydni really helped out with suggestions on my choices. I appreciate it.

Everyone was so friendly and helpful! I was able to get in and out with exactly what I needed

Knowledgeable and very friendly service from Rick S. Helped us to get the best deal for our budget. Thank you. It was a pleasure working with you today. Quick and simple.

Jamal was extremely helpful and got us exactly what we needed!

Had a great experience here. Rick helped us find the right furniture and answered all questions effectively! 10/10 recommend

*Disclaimer: Really long review due to the nonsense and unprofessional experiences I’ve had with this company/store. Really poor experience and customer service. I intentionally chose Ashley’s since it’s a well known furniture chain hoping they would have better operations, communication and customer service. Bought a sofa and booked delivery for a week out. The day of they called and informed me they were unable to delivery since the truck was too big and roads too narrow. Informed me they would call and reschedule. Did not call to reschedule. I called a few days later to find out what happened. They apologized and said they would connect with the warehouse for an availability. I told the person (I think it was a call center) what day and time and was informed they would call in few days to confirm the delivery. Again, did not receive a call. The day I was supposed to receive the sofa I called the store to find out what happened. The store associate apologized, he said he see’s the notes and that I called. He tried reaching the warehouse but was unable to since they were closed. He informed me someone would call me the following day. This is now going on 3 weeks. I received a call from the call center informing me of my delivery options. I told them I was on a tight schedule, had limited windows and would be out of town for 2 weeks the following weekend. She said she would see what she can do. I informed her of my experience thus far and let her know that it is their responsibility to make it right since they have not followed through on their obligations. She said I would receive a call within 24-48 hours and I informed her that 48 hours is Memorial Day so I would need a call by Sunday to make any adjustments to my schedule. I never received a call. I called the store asking to speak to a manager and the person that answered stated they were the office manager. I informed them of my experience and requested a refund since I no longer wanted their product. She apologized for my experience and stated that I would be receiving my refund within 24-48 hours. 4 days later, still have not received my refund which is why I’m writing this review. I called the store and asked to speak to the manager and the person that answered the phone stated they were the office manager. I informed them of what happened and they stated I did not receive my refund since the sofa was still on the truck and not in their inventory. WHAT?!!! I was/am livid. I paid $1400 for a sofa that I do not have, I’ve been misinformed about the process, I’ve had beyond poor communication and due to your lack of follow through I have not received my refund?! The person on the phone informed me I can come in store and get a refund. I told her I was out of town and told them that for the past 2 weeks so they need to figure out a way to make it right. She informed me that she’ll allegedly be able to refund me today and would call me back within a few hours. I told her my credit payment is due and need the refund so I don’t pay interest on it. They’ve had enough time to figure out a solution and I’ve been more than patient with them. So here I am at four weeks with no sofa and money still not refunded. I wish I could go to the store and tell the people looking to purchase from them to not and tell them of my experience. They need a retraining on effective customer service and possibly new management because this is beyond absurd. Do better!

We came in to order a coffee table and the African American lady that helped us barely cared to go over terms and conditions, any shipping or pick up information, wasn’t paying attention to see if she did in fact added the military discount, and overall body language was just off. I can tell she mainly cared to get rid of us and help the other family that was nearby. I don’t care if she’s helped them before, she needs to work on her customer service by a lot. I never got an emailed receipt. I regret having her help us tbh.

Sydni was great she helped us a lot and got wat we need thank you!

Love my New Love seat. At Ashley’s in Tukwila. Only work with Rick is you come. He will take good care of you. Excellent service !

My husband and I went to Ashley Store to look at beds for our guess bedrooms. The sales rep Jamal greeted us upon our arrival with a friendly smile. Jamal introduced himself and asked an important question “are you looking for something specific? We said yes and he said I can show you where are bedroom sets are! From that moment on Jamal was not pressuring us but standing by to just answer our questions. We decided to purchase a bed and mattress for both guests rooms. Jamal was professional, knowledgeable of Ashley’s products and had a genuine concern about our needs! We will be shopping at Ashley in the future and we will be asking got Jamal!!!

The Ashley’s employee Jamal he did a really nice job and the customer service was excellent. This person Jamal need a raise for doing excellent job today . Thankyou Jamal for the help today .

Great help! Happy with the service. Can’t wait to get my furniture.

Great transaction with Ricky

Bianca was awesome to work with! Will continue to shop at Ashley because of her service!

Rick from South Center store did great.

Amazing experience all around. Rick was super helpful, friendly, and talked through everything with us to get our new house almost completely furnished. Much better than any day scrolling in Wayfair. Would recommend to anyone looking for quality furniture.

Rick at the tukwila store was very helpful. He helped us find a great dining room table.

I had a fantastic experience at Ashley Store thanks to Rick. He was incredibly helpful in guiding us to the perfect dining table and even offered us a $25 discount!

I ordered a dining table and chairs, but what I got was completely wrong. The table was different from the one I saw in the store, and the chairs were the wrong color. I tried to fix the problem by calling customer service and visiting the store, but they still sent the same wrong chairs on the second delivery! I'm fed up with the store's poor communication and excuses. This is the worst customer service experience I've ever had. Every time I call, they make excuses and take forever to fix the issue. It's really frustrating and disappointing.

Just called and was on hold forever! So ridiculous to make people wait that long. I’ll take my money elsewhere

Rick from tukwila was great! Wonderful customer service.

Easy and great service! Rick was easy going, made the experience enjoyable. Felt comfortable shopping around and buying.

Ascari was very helpful and kind. Easy to talk to and found me a great sleeper sectional.

Rick was very help full in South Center Tukwila Ashleys.

Rick in tukwila location is wonderful!!

Sydni Horne was very friendly

Sydni Horne was such an amazing help in the tukwila store today. She helped us get a comfort test on a mattress and helped us buy couches and a dining table. She was so fun and such a great sales women!!

Sydni was so helpful and personable. I felt very taken care of.

Rick S. from Tukwila was amazing to work with. Very professional and friendly. Our experience with him didn't feel transactional but more personable. I would highly recommend working with him. The store vibe was also great. Clean and a lot of variety to choose from. All staff was friendly.

Rick helped us pick an amazing sofa for our living room! Awesome service!

Jamal was great super helpful!

Lonnie and Rick were Great! 👍 👍

The young man name Jamal did and excellent job give him a raise. I had a positive buying experience

Rick was a funny guy and was really nice

Very helpful and friendly staff, especially Sydni at the Tukwila Store! She had great personality and good product knowledge. Thank you!! ~ Shawn

Rick S is amazing not pushy but available to answer question. Great to work with and help me pick a couch I love!!

Rick S. was very helpful, considerate, and patient.

Rick S was great helping us find our couch!

Jamal is a great sales associate that I have never seen. He was very helpful, Explained everything perfectly to my understanding, and helped me with finding the perfect furniture for my home. I recommend to go see him if you have any troubles. 👍 Thank you Jamal!

Bought a sofa for my parents and really enjoyed the experience. RR was a great help in finding an affordable option. Really appreciated the teamwork. Everyone was friendly and helpful.

We had excellent service from Bea who greeted us at the door and showed us all we needed to see to Albert who helped us figure out all of the details to buy the perfect sectional for my new apartment!

We had a great experience. Albert Balatbat helped us and showed us all the options available. He was really patient and helpful during the process. He followed up with us and we were really happy with our selection.

Ruby and Mink were really helpful and super nice. Our shopping experience was delightful.

Rick S was so patient with us, as we took time to decide what we wanted in our home! Didn't feel pressured and he was easily accessible to answer any questions we had! Pleasant experience!

Pat made my experience shopping at Ashley such a breeze! She greeted me with warmth at the door, immediately identified my needs, and swiftly navigated me to products that meet my needs and were within my budget. She was not a pushy salesperson at any point, and she was able to offer me a discounted rate as well. She has 10 years of experience at Ashley and it shows in how effortlessly she zipped me around the building! Highly highly recommend shopping at Ashley Homestore and ask for Pat!

Rick helped me and my husband find our dream dining room chairs and provided us with excellent customer service

Tom was very helpful and professional in our furniture purchase. Thank you

Rick at the Tukwila south center Ashley furniture located was easy, understandable and very patient to work with. Thanks to him for out leather section. Very happy with his service. Ask for him he’s the coolest :)

(Translated by Google) Very friendly, good service and attentive to the customer, thanks to PAT,IZHAR and Rodrigo for the service (Original) Muy amables buen servicio y atentos con el cliente gracias a PAT,IZHAR y Rodrigo por el servicio

Great customer service and pricing

Rick was very kind and helpful. Not overly pushy. Would work with him again.

Rick at the Tukwila location was great! He was kind and attentive to my wants and needs for a new couch after moving to thenarea. A+

Sydni Horne did an awesome job helping us

Overall a very positive experience. Our salesperson Jamal was very helpful and responsive. We walked out with exactly the items we were looking for.

Sydni was super sweet, kind, and helpful. She'll be my go-to lady for furniture from now on!

Excellent Salesman Kumar knowledrable personable sales reprrsrntative We CANCELLED ORDER ON 4/8. Prior too delivery

Sydni was helpful from the moment we walked in to the moment we were purchasing our couch. Great customer service, very knowledgable with inventory. Thank you!

(Translated by Google) Terrible service I will never return to that store (Original) Pésimo servicio jamás volveré a esa tienda

Pat is the best. She stayed at me all through out my shopping. She waited on me anticipated my need provide me with options and most of all her Honesty during the educational process. Highlighted to me that I’m an actual customer and not a $ sign.

Jamal was very nice and helpful!

Askari was super helpful and gave us great tips!

Pat was AMAZING!!! We came in very lost and she helped us find the perfect couch that was the perfect size for us. If you want great service everyone seemed so friendly and helpful but definitely ask for Pat! She will take care of you!!

Albert was a great help while I was searching for a new sofa for our ministry. I appreciated that he was upfront, honest, and gave me the best service while shopping. I also appreciated that he even price-checked retailers within 50 miles to make sure I got the best price. Ask for him when you shop there! :)

Went for a new couch. Had a very friendly sales person Jamal. I had a pretty firm idea of what I was looking for and he showed me what I wanted within those bounds.

Jamal,the salesman was pretty nice.He was really helpul and he ensured we got what we were looking for🥰.

Amazing furniture and great staff. Ask for Ruby. Price and quality one stop shopping for everything .

We had a great experience! From the moment we walked in Jamal greeted us well, made sure that all of our questions and concerns were answered. Great customer service!

Rick from the Tukwila location was very helpful and friendly when he approached me and my wife as we got into the store. He showed me around the store for some options on the table I was looking for and also made me feel comfortable. Not once did I feel obligated to make a purchase and that’s exactly what I was hoping not to feel like. Thanks a lot Rick. I had to make sure I came back when he was there to get the table I really wanted. I will definitely come back for future furniture purchases!

Mink the sales associate at Ashley Furniture Store was very professional and patient with me when looking for the perfect recliner chair. He explained all of the features and benefits of the recliner. I would highly recommend Mink.

We went to the Tukwilla location looking for a dining table and Rick helped us immensely in choosing the right piece to fit our needs !!

Do not buy from Ashley’s they are trash it will be 2months and still haven’t received my couch

Rick was beyond helpful picking out my moms bedroom set, she changed her mind 5 times and he carried a nightstand around the store to make sure it went with the bed frame she wanted. Got his workout in, but helped her find her bedroom furniture!

Sydni helped us over a period of 2 days as we bought a lot of living and bedroom furniture. Her manager also stepped in to assist us, provide all the useful information and they helped us with getting good discounts. Overall extremely satisfied with their professionalism, cooperation and all the help. I tend to pay close attention to detail and understand I can get a little too detailed about little things. I’m happy both of them were extremely patient with me and cooperative.

Joshua was great, come see him NOW ,you won't be disappointed

We were greeted though mostly left alone, as I prefer. I hate it when people are 6 inches from you. Both Josh and Bo were very helpful and I made a good deal today with both a chair, ottoman and a Tempur-pedic mattress.

Easy and helpful!

Askari Lee was a great salesperson! He was very polite and helped us buy a lot of furniture. I will be back to buy more furniture and ask for Mr Lee again.

Jamal was amazing! Very patient and considerate of our needs. He showed us a lot of options after we explained what we were looking for. He suggested the best way to make the most of our space.

We purchased a sectional couch and a rug from Ashley and had it all delivered. The purchasing experience was good, fairly speedy and the sales person was very helpful. This is the only reason this review didn’t get 1 or 2 stars. We took the day off work to be home for the delivery which never came. Ashley had decided to reschedule our delivery for the following week with no communication to us. We now had to take an additional day off work. We asked for our $250 delivery charge to be refunded and Ashley declined, they eventually agreed to refund half the charge which does not make it good since I had to burn a day off to be home. The couch is great.

(Translated by Google) I am from Honduras and in my country there is a branch of Ashley homestore, I wanted to know if I make my purchase here, can they claim it there...???? (Original) Soy de Honduras y en mi país hay una sucursal de Ashley homestore quería saber si hago mi compra aquí lo pueden reclamar allá...????

We found Jamal quite knowledgeable about the products we were interested in and patient during our decision making. We were undecided on some things and he provided integral advice that positively impacted our choices. We plan to request Jamal when we visit the store to shop for our next living room furniture. Thanks Jamal!

If you need a sofa ask for Pat!! She is amazing!! This is the place to go!!

Russ was super helpful in finding a perfect sofa for my new apartment! He took us around the whole store and let us know about all the different options we had, and then once we decided on one, the delivery process was incredibly smooth. We had the couch delivered and assembled in my unit within 2 days of picking it out at the showroom! The prices are also very affordable here (in comparison to the Macy’s CLEARANCE store where prices do not even drop below $1000). Highly recommend this shop for buying a sofa!

Rick was very helpful!

DONT BUY the protection plan especially protectall. Even though you are still within the warranty, they will find the loop hole called "Gradual wear" to deny the claim. If you get a protection plan, use it within that 1st year of purchase.

Sydni did amazing and helped us greatly:)

Rick did a great job today of clearing up an issue with a recent purchase. Better yet, we found a better loveseat in the process and ordered it today, so give Rick a bonus! Great service!

Great help and has great taste

Rick’s the man to see, he was very helpful and made the experience quick and easy. Come see him for your furniture needs.

Clean place lots of great people

Rick is a good salesperson with knowledge and patients. Come to tukwila to use his experience and expertise! Thank you for all your help!!

Rick is best salesman! With good knowledge. First impression is great and he has welcoming face. Also, Very polite knowlegeable, knows his business. Very active, and fast when he was doing check out. In general, he is great person.

We had a fantastic experience at Ashley Furniture thanks to Rick! He was incredibly helpful and knowledgeable, going above and beyond to make sure we felt comfortable with our furniture purchase. I would highly recommend going to Rick for all your furniture buying needs.

Rick was very helpful and friendly with us. He helped us a lot and propose tons of ideas and options on how we should decorate our living room. He tried his best to give us the best deals possible and we’re so grateful for it. He even gave us an extra $25 off discount. Overall, it was a wonderful experience. We’ll be happy to come back if ever we need some more furniture.

It was a great experience in-store, Ariel did a fantastic job working with us and being patient as we discussed options. Ended up getting a couch and a rug. This was in January 2024, scheduled to deliver 3 months later in April. On the other hand, the delivery process has been a disaster. It was supposed to be delivered Monday 4/15, to our new place. I called the Saturday before to confirm the delivery date. Monday midday rolls around, and I haven't heard anything from Ashley's. I call in to track my delivery, and am told that the delivery was cancelled because the rug wasn't in stock. I don't care about the rug as much, it can just be put in after the couch is placed. They tell me they'll expedite the couch to me by Tuesday or Wednesday as a "partial delivery" then deliver the rug later. Wednesday morning rolls around, and I still have heard nothing. I called in and found out it was cancelled AGAIN. It's now set to arrive on Saturday, a day I won't be home for and have to send someone to sit at my place to sign for the pick-up. The cancellations and reschedules were frustrating, but things happen (though maybe they should have it more together for a delivery 3 months in advance 🤔). That part's moderately understandable, and forgivable. The unacceptable part of this was that I didn't receive ANY notifications/calls/emails about any of this. All communication happened because I called in. A ridiculous lack of customer care happens once the money is paid.

Rick at South center was very professional and knowledgeable. Very good experience buying with him!

they were really great with everything. good service!

Russ at Ashley's was super helpful and helped me get the best deal on some furniture. Definitely going back!

Everyone was very welcoming. Process was smooth & easy. Sydni was awesome with her customer service. Patient & with helpful ideas. A++++

Rick and Askavi helped us at the Southcenter location very friendly and helpful with purchase.

Great Experience. Ruby made the process easy from start to finish. Took them less than a week to deliver the couch and the whole family loves the furniture. Perfect price point and experience for a family with young children who are inevitably going to spill something. Solid transaction.

Great customer service. Was helped right away. Ask for Rick!

Great service in the show room

Rick and Russ are Rockstars! They helped us right from the time we walked in to the door (Southcenter Tukwila) and helped us choose the perfect dining table.

I had a great experience with Jamal helping me find a new dresser. He was attentive, gave great suggestions, and was really helpful from start to finish. I highly recommend asking for him specifically when you visit!

Askari and Lynnese was great and very helpful with my experience at Ashley's store. Would highly recommend.

Sydni had great service!

Jamal was great to work with.

Spent a few hours browsing with Tom, who was incredibly helpful! Everything arrived on time and in good condition.

Our representative Sydni was very friendly, efficient and informative! We appreciate her service and helping us buy our new sectional set. Thank you so much for making it easy for us!

Horrible customer service, they lie and will rip you off. DO NOT SHOP HERE. We bought an adjustable tempurpedic here in 2020. They charged us $10000 total. I thought that was high so I went to mattress depot and they quoted me THREE THOUSAND DOLLARS LESS for the same exact setup. Then when I tell Ashley, they say I can't refund the item but they'll give me gift cards to make up the difference. I have no choice but to take it. Turns out the several 50 or hundred dollar gift cards they gave me can only be used individually. This is probably the worst place you could go to buy furniture, not to mention none of their stuff is even comfortable. They've been scam artists since they were Levitz. Avoid this horrible business at all costs.

Russ patiently showed us arround all the sofas we had good shopping experience here

Jamal was so helpful and informative.

We walked in, found what we wanted. Our salesperson, Mink, took care of us just like that. Simple, and quick, with great customer service.

Rick was very helpful and knowledgeable in helping us find several furniture items

Sydney did such a good job helping us with finding the right furnitures & dining set for our place. Definitely recommend her.

Ashley Martinez and Izhar Vazquez are trustworthy, kind, patient, and absolutely wonderful to work with!! I brought kids with me and not only did I find the perfect furniture with help from Ashley and Izhar; but the whole team also took great care of my nephews!!! If I ever need more furniture, I am purchasing from THEM!! Wow!!! What a solid and commendable team!!! Go Tukwila!!!

I bought a couch from Ashly in 2020 with a protection plan. It broke and was repaired once before GSB refused to fix it and dragged its feet with the store credit for the replacement. GSB is no longer used for the protection plane with Ashly due to similar issues, and this is not a review for GSB, but I needed to provide the context for the following part of the review. Helyn from the Tukwila store assisted me in getting the store credit. After she got involved, the process flowed in a couple of days. They allowed me to go pick out a replacement with sales rep Albert who helped me pick a fantastic new couch and coffee table. They let me use the sales that weekend even though the store credit had not cleared. I returned once the credit was paid out and paid the difference with the sale. Both items shipped and were delivered within a few days without issue. Thank you again, Helyn and Albert, for all your help. You made a frustrating situation with GSB turn into a good experience once you got involved.

Love this location. They have great selection of furniture. Very friendly staff. Customer service is A+.

Jamal was great in walking us through the purchase and we are extremely satisfied

Ashley was great and my salesperson, Jamal was wonderful.

R.R. was very helpful, knowledgeable friendly and easy going.

Big thanks to Rick for helping us get in and out, with the exact rocker chair we needed, on the way! He was incredibly courteous, knowledgeable and quick! Southcenter Tukwila is decent furniture shopping 🙌

Great selection. Smells like sweat.

Jamal was amazing really helpful patient and walked us through everything prior to our purchase

Rick did an amazing job! He works at the Tukwila location. Highly recommended

Excellent and very knowledgeable

Great experience getting a couch. Jamal was great and incredibly helpful in buying my new couch! I had a great experience with him. If you’re buying from this store look for Jamal!

Ashley Furniture (Tukwila) was easy. I looked up online what I wanted and the sales rep - Ruby - helped me decide between the two pieces I researched. I didn't feel rushed or pressured. I cant wait for my couch to show up.

"I had a fantastic experience buying furniture for the first time at this store. Rick, our sales associate, was incredibly helpful and understanding throughout the entire process. He demonstrated exceptional patience and took the time to address all our questions and concerns. Mink and the manager Lynn Lynn were also instrumental in ensuring a smooth and enjoyable shopping experience. The whole team's professionalism and dedication to customer satisfaction were truly commendable. I highly appreciate their efforts and would like to thank them all for their excellent service.

We had some great help from RR, my wife and I were looking for furniture and were given great info and advice. The store has a great selection to see and experience in person.

RR will answer all questions what you want to ask. Thank you

Great experience! Great customer service

Found what we wanted and our sales person Bobo was a great help.

Very professional and helpful staff

My partner and I visited the store on 3/17/24 and worked with Rick. It was a welcoming and excellent buying experience. As a couch newbie and not much knowledge about fabric, size, and all the important components, Rick was very knowledgeable and personable. He gave us time and space to wonder and explore the couch options but also knew when to check on us, what questions to ask, and provide helpful perspective and best practices a new couch buyer. We ended up buying one that same day and felt very confident, informed, and excited about our decision. I'll be able to report on the white glove delivery service by the end of the month. I am incredibly impressed with the professionalism and environment at this location. Huge shout out to Rick for providing an outstanding experience!

I specifically came in today to see a particular couch that I've been eyeing online for quite some time. Unfortunately, this location didn't have it on the show floor. However, Lacey went above and beyond to assist me. She directed me to a couch with a similar material and comfort level, sparing me the hassle of driving to another city just to test it out. Before I left, she effortlessly answered every question I had about the couch, displaying an impressive depth of knowledge about the product. Lacey's professionalism, expertise, and vibrant personality have truly won me over. I can confidently say that I'll be returning to do business with her every time I shop here.

Lacey was great, she was very kind and helpful and did an outstanding job helping me decide what I want to put in my home office

Amazing people, amazing furniture, service is outstanding, honest and simple process

Immediate service when we arrived to the store. Askari was able to help us find what we needed and very friendly.

Sydni was so helpful and kind! She made the process of buying a new couch quick and easy.

Rick and Jamal helped us out get good deal on our sofas thanks you to both of them

Great place to shop home goods at, Rick S and Mink were the tow amazing gentlemen’s, they were helping us a lot to find our favourite staff and of course they were helping us to get the great deal too.

Thank you so much Rick for helping me find my new couch! You were so kind and helped me the literal second I walked in 10/10 service

My dinning table was supposed to arrive on march 13th when I bought it that’s what they told me they call me today telling me the chair was never in stock and that it won’t be in stock until apr and that on april 4th it can be delivered

Lots of selection

I have a very good experience with pat; she is great and helpful in many ways.

Very good

Bought new bedroom set Jamal was very detailed patient and helpful.

Pat was amazing. She help us pick a furniture and made the process very easy. Would recomment this ashley to everyone. Talk to pat and you will have a peace of mind

Very friendly and super helpful. They explain the process very well!!

Russ was amazing!