Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Tukwila, WA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Rick was very helpful in deciding what we wanted. We ended up waiting to order online.
Not bad
Robin and Rick are so kind and helpful - thank you for helping us furnish our new home!
Rick S made my shopping experience a breeze! He’s incredibly personable, knowledgeable, and goes above and beyond to help. His positive attitude is contagious, and he genuinely cares about finding the right fit for customers. Highly recommend working with him!
Tyson gave great customer service and remained polite no matter how many times I changed my mind. I am excited about my purchase. I will come back in the future.
Matu was very patient and professional. He helped us with the purchase of our couch and dining set. We would differently recommend Ashley furniture.
Thanks for the help today Rick! Got what we needed and he was very helpful.
Matu was very helpful as always enjoy shopping at this store.
Great customer service!!!!!
Leah was very helpful & knowledgeable. I appreciated her kindness . She found the correct piece of furniture we wanted. We would have her help us again. 😁
My experience with the store was very positive and satisfactory. I worked with Pat from Ashley,Tukwila store. She is very helpful and informative. She understands the needs of customers and provides with variety of options to choose from. I would love going back to the store again for future purchases
The sales rep. was the absolute best! Very knowledgeable, did not apply any pressure, and a pleasant and respectful. Thank you Albert!
Great customer service got the furniture I wanted
Love the interaction with Ashley's staff. No pressure; had good conversations with several people, even those who were not primary to the sale. Really impressive experience
Sarah Thomas was amazing! I wouldn't shop any where else!
(Translated by Google) Good morning, what a terrible service you have, this is the second time they have done this to me, they send me to pick up the product at their warehouse, I drive two hours to get there and they tell you that the product is not available for a few more days and the worst thing is that when I tell the person at the reception of the warehouse that they told me the product was supposedly available, the person says that is what they do to all customers, I canceled my order and I rate their service as terrible garbage because this is the second time they have done this to me. (Original) Buenos diaz que pésimo servisio tienen es la segunda ves que me la acen me mandan a recoger el producto a su badega manejo dos horas pera llegar y le digan a uno que el producto no está disponible asta en unos días más y lo peor es que al desirle a la persona de la resepsion de la la bodega que me digeron el el producto supuestamente estaba disponible la persona dice que eso le diseño a todos los clientes ,yo cancelé mi orden y califico su servicio como pésimo basura porque ya es la segunda ves que me la acen.
We recently bought a sofa and recliner chair at Ashley in Tukwila. R.R was very helpful in pointing us to the sofas we might be interested in, and answering questions without a lot of high pressure. We appreciated his helpful, friendly manner and great customer service. (posted by Jeanette)
Be careful of this store and don't sign up for anything unless you're for sure ready to buy. Came in a week ago to look for a new sofa and somewhat settled on one but weren't sure yet since we had other places to checkout. The whole time their rep Tyson kept telling us to get pre-approved for their credit card to get an additional discount on top of their sale. We asked multiple times if this will be a hard credit pull or final approval and he assured us it wasn't. Well today an Ashley credit card came in the mail and it's getting shredded. We're not going back again.
The store associate was very kind, helpful, and knowledgeable in helping us buy a new couch! Would recommend!
Alberto was great very helpful and responsive, we will be back for sure!!
What an amazing experience! Only went in for living room furniture and ended up with more. Was thankful to have a great salesperson help me. She was so helpful and patient. Thank you Tina for making my experience great!!
Rick was fantastic with marketing. Nice experience. Price would have more competitive. They have different discount. Product looks good.
Everyone I met was welcoming and so kind but my salesperson, Alissa, was an Angel. She was calm and confident and made the transaction so comfortable. She gave plenty of space and was able to gracefully access assistance if necessary. A memorable experience I would gladly repeat!
Sydni was great and very knowledgeable!
Rick was fantastic! He guided us in selecting the perfect bed and made our purchase seamless.
Sydni did an amazing job helping us find four pieces that work together. Very nice and friendly.
Sydni Horne did a great job!!!!
My experience when communicating with the Ashley representatives while shopping in the store was very friendly and professional. Then, to the crew that brought my purchased item to my home completed a magical moment for me. Then to have a beautiful brand new reclining sofa in my living room was very rewarding, and the entire experience with Ashley was 1st rate! Thank You to all that made this happen.
Albert was great to deal with! Thank you for being so awesome
Rick was very attentive he was super patient and very knowledgeable. He answered all our questions, had great recommendations for us at the end we bought a bed frame two counter top stools a whole living room set with two chairs. Rick worked out a good price for us, if it wasn’t for his customer service we would have opted to go elsewhere to continue searching, he did an amazing job we left happy and satisfied.
Robin helped me picked out a few furnitures for my home. He was very knowledgeable and patient! I told him what I had in mind and he helped me picked out a few pieces which I loved. Would definitely recommend!!
My hubby and I needed new beds to replace the ones we lost in a house fire. RR was so helpful and we got new beds ordered for seven months from now, when our home will be ready. He and Lonnie made the whole process so easy for us. Thank you!!
The young man I worked with originally, was so polite and helpful. Unfortunately, he wasn't there when I came back, but the young lady who took over for him, was equally as pleasant and helpful.
Good customer service
Albert was fantastic! We were in and out in 15 minutes (including purchase). We were greeted immediately and checked in on. We didn’t need to shop anywhere else.
Syndi helped me find a great couch and provided valuable interior design advice using photos of my space!
The experience at the store was pleasant and the customer service reps were helpful during the transaction. Unfortunately, they promised to get back with me on Thursday, 1/23, to confirm a potential change in delivery date (regardless of whether it would be possible to not), which they never did. Add on (2 days later) : The customer rep did call me back 2 days later after I posted the above and apologized for not calling when he promised. He was apparently sick. He gave me an update and told me he was going to follow-up with the warehouse and call me back again this week.
This was our second visit buying furniture here and it's my absolute favorite place to go! We just bought a living room set for our lake property and Raquel was so much fun to work with! It was more like shopping with a good friend than a sales associate! I wish I had a couple more houses to decorate!
It was a nice greeting no pressure shopping experience.
Excellent service. We were approached, given info on items, left alone to figure it out, found sales person again when ready (Lucy), and taken care of quickly. Everything explained. Delivery coming in a few days.
We entered the store and were greeted by a very pleasant gentleman, Lonnie. He listened to our specific requests and our requirements and directed us to exactly what we asked. Lonnie helped compare the various pieces and explained the pros and cons. He was absolutely wonderful in every detail from showing, explaining and purchasing. Even when I went back with buyers remorse, Lonnie was great at claiming my anxiety assured me my choice in furniture would work and helped me feel 100 % better. Lonnie was perfect. We definitely will recommend Ashley Furniture and we will absolutely return. Thank you, Theresa
Great service - efficient, friendly and informative. Great experience here.
Robin was great, very helpful and pleasant, will definitely do more shopping there!
Rick was very nice
Raquel excelent!! Thanks for you help
Such a great experience! We bought three items and saved a ton of money. We loved our time with Tina, who treated us like family. Can’t wait until everything is delivered!
Walking into the Ashley store in Tukwila, I was not immediately bombarded by a salesperson which is great because I had a chance to just walked around. Then Rick approached me and we started talking about what I was looking for. Very casual conversation, no pressure. He gave a quote of what I wanted and after a few days of shopping around, I went back and purchased them. Rick made the process very easy from beginning to the end.
The customer service representative was truly exceptional! Not only did he address all of my concerns and accommodate my budget, but he also made the entire experience incredibly pleasant. His attention to detail and friendly demeanor made me feel valued as a customer. Additionally, there was a wide variety of alternative items to choose from, which made it easy to find exactly what I needed. I couldn’t be more satisfied with the service I received!
Matu was helpful, attentive and never pushy or overbearing. He answered all of our questions and if he couldn’t he checked with others to be sure he was giving me correct information. This store was also clean and inviting.
The sales rep was extremely helpful in finding the right furnitures to fit our needs. Would definitely recommend and returning for future purchase.
Experience was great. Really good customer service. Nice collections.
Friendly and no hassle.
Rick from Ashley’s Furniture store in tukwila was super helpful and kind!
Professional, friendly, and very efficient with my time.
Rick S. Did a great job assisting us with our purchase. Definitely went above and beyond to give us the help we needed. Did not rush us, was polite, extremely helpful, thanks again sir!
Horrible experience with the sales rep. He informed me that to get the credit line with that it would only take 5 credit score off mine. Turned out it took 20 points off. Would not trust things the rep here says, seems like very poorly trained and not willing to take any responsibility for giving me wrong info regarding the credit score
Rick was a pleasure helped us find what we wanted, got us all the discounts possible and saved us plenty. The Ashley store is nice allot of selection. We got a mattress a tv stand and a double reclining love seat. Very happy thanks you Rick
Trevon was an excellent salesman. Very knowledgeable polite respectfully direct and honest. I went shopping for furniture on 29 Dec and returned to purchase on 4 Jan. He had everything ready in the system for me to purchase. I was in and out of the store in no more than 15 min. Trevon is one of the main reasons I came back to Ashley to make my purchase. He’s an excellent human asset for your business.
Rick was awesome! Thanks again!
Raquel was great. Super helpful, helped us buy a bedroom set.
My experience at Ashley was great. Jose the sales associate was outstanding with his help,knowledge and recommendations. And went above and beyond to help get all the furniture I needed. Will definitely be back.
Great selection and great help from their agents and fast delivery.
I really liked the way they assist their customers. I appreciated!!!
Came here for a bed and was helped by a lovely lady named Raquel. She was super helpful and nice. I love how patient she was with my family and I. Also scored a king size bed and I couldn’t thank Raquel enough!
Excellent service from Tina
Sarah Thomas was my sales rep and she was awesome. Got an amazing deal on an amazing couch
Jose helped us get a couch that was right for us and at an extra discount. We also really liked the prices and quality of the furniture. Would recommend buying furniture here.
Sydni Horne was very helpful and informed on everything we needed to know on purchasing a mattress. We appreciate her help and are very grateful.
I walked in Raquel approached me I told her what I needed and she showed me to what I needed it was super helpful like a rockstar I really appreciate the knowledge she had and quick thinking made it easy
Really great store. Tina helped us without putting any pressure on us. She asked relevant questions to help us determine what is most important for our needs. We purchased a sofa and ottoman. We are so excited to add it to our new home!
Rick S from the Tukwila location was wonderful. He guided us to the perfect sectional for our home. He was professional, honest and fast. Thank you Rick we will be back when we need any other pieces for our home.
We had an exceptional experience with Rick S. He is professional, attentive, with a sense of humor and truly provides outstanding customer service. We purchased our first piece of furniture with Ashley, and we’re planing to come back to see Rick. If you’re looking for a great shopping experience, Rick is the person to see. You won’t be disappointed!
Smooth purchase experience. Rick is amazing. Thank you!!
Ebi .thank you so much for your help .
I had a great experience at Ashley’s buying my new sectional couch. Rick was very helpful and patient with me while choosing and I was able to get a great couch and a great price!
Very helpful and fast. Rick S
They were supposed to deliver and install a bed frame. But the delivery guy came and said I forgot a screw and it will take 10 days to come back to finish the installation. The store doesn’t pick up the phone. Not satisfied at all
Had a great experience with Rick from Ashley Tukwila!!
Very nice recliners. Excellent service all the way from order entry through delivery and set up. I will use Ashley for more home furnishings in the future.
Racquet was amazing. Great customer service
Rick was amazing best customer service ever. I was able to get my favorite couch with a deal I’m very excited!!!
The store has several pieces that worked for my place! Really appreciated Rick and Pat, who were ready to help me narrow down my choices! They were both so kind! I'll be coming back!
I recently purchased a bedroom set and other furniture items for my apartment from Ashley Furniture Home Store, and while the furniture itself is of good quality and will likely last a long time, the overall experience was far from acceptable. First, the positives: The furniture looks great and feels sturdy, which is important for a major purchase like this. The technician who came to fix some damaged pieces, Ken, was fantastic. He was kind, professional, and honest, sharing that many customers have had experiences similar to mine. His excellent work was, unfortunately, the only real highlight of my entire interaction with Ashley Furniture. Now, the negatives, which hilariously (or infuriatingly) outweighed the positives: Everything was fine until I received a phone call two days before delivery — and by extension, my move-in date — informing me that the rails for my bed frame were on back order and would be delayed by a week. This meant I would be sleeping on a mattress on the floor for at least that long. I immediately called customer service and the store to see if anything could be done, but I was told to “just deal with it.” They were unhelpful and dismissive, with no offer of a real solution. Hoping for better results, I went to the physical store, where I was credited $400 for the inconvenience. While I appreciated the gesture, they still couldn’t expedite the process. I thought the ordeal was over, but no! The delivery team arrived before I even had access to my apartment on move-in day, and because there was no way to modify the delivery window, they left without assembling or delivering my furniture. I had to move everything in myself, further complicating an already stressful day. To make matters worse, some of the furniture arrived damaged. And just when I thought things couldn’t get worse, I was notified the next day that the rails would be delayed another week. Calls to customer service went nowhere — boilerplate responses and a clear lack of empathy for the situation. I eventually got in touch with Tina McQueen, the saleswoman I worked with. While she seemed to try her best to help, her communication was lackluster. She told me she had reached out to the warehouse multiple times, but they were unresponsive, leaving me stuck with unassembled furniture and sleeping on a mattress on the floor for two weeks. I paid a significant amount of money for this furniture, expecting a smooth and professional experience. Instead, I was met with delays, poor communication, damaged products, and a complete lack of care from customer service. While Tina was amicable, and Ken provided excellent repair service, the rest of the process was a nightmare. UPDATE: After a week of frustrating emails with Ashley Furniture regarding the delays, damaged furniture, and poor service, the company offered a $30 “gesture of goodwill” as their final resolution. I was informed that this amount is a beyond standard policy (standard being $20), rather than a response to the significant challenges I faced. This approach felt impersonal and dismissive, especially given that my experience involved repeated delays, damaged items, poor communication, and unnecessary personal effort to move and assemble the furniture myself. I repeatedly requested to escalate my concerns to someone with the authority to provide a meaningful resolution, but these requests were not acknowledged. The lack of flexibility and empathy in addressing my situation has left me deeply disappointed, and I will never shop at Ashley Furniture again. Furnishing my home is a significant investment, and I expected a company of this size to prioritize its customers’ satisfaction. Unfortunately, Ashley Furniture’s policy-focused resolution process falls far short of this expectation. Don't shop here if you value your time, money and patience. It is not worth the terrible customer experience. Go to The Old Cannery instead, they have equally great furniture, and a significantly better customer experience. They even carry Ashley Furniture products!
After having almost 4 months of waiting for the correct Low Profile boxsprings after having the wrong ones delivered. Finally, a call to the store and speaking to Lonnie, The sales manager, He fixed our order and we now have the correct boxsprings and our super happy! Thank you, Lonnie for doing what every other person at Ashley could not!
Excellent collection and team!
The moment I walked into the Tukwila location… Sarah greeted me, I told her specifics of what I wanted. She took me to a sofa and I knew right away…That was the one I wanted! The last time I went sofa shopping it literally took me two days to decide! She was amazing! Explained the warranty and delivery! She told me still walk around and see if this was the one…I walked around and said yup the one you took me to is perfect! Easiest shopping day ever!!! Thank you Sarah!!!
Albert was incredibly helpful! He answered all my questions and I changed my purchase twice because of my own indecision. He was super flexible and helped us talk through everything.
Alec did a great job helping us find the perfect recliner.
Great customer service.
These items that I selected from Ashley Furniture will be perfect in my new condo when I move thank you very much their lovely pieces. I’m waiting for the delivery to the end of January and I know they’ll be great. Great service helping me look and find what I could find at Ashley, And fortunately, I found more in the furniture that I anticipated. Looking forward to my delivery thank you.
Pleasant to do business with Sydney, she very helpful assisting us find furniture.
Rick was great, took the time to help us and make sure we were taken care of. Thanks!
I had a good experience today, Rick was such a wonderful rep. Very helpful and respectful.
Best customer service . Rick was amazing very helpful .
Very good
Walked inti the Tukwila store. I had the best help and my sales rep did exactly what I asked, and stayed within the budget I had. Further more my delivery will be tomorrow. Only days after my order. So dar I am very pleased at this point.
Very helpful staff and good prices.
I had a really good experience buying furniture at Ashley’s in Tukwila. When I first came in R.R assisted me with my purchases. I told him that I would be back later in the week to pay for the furniture. He notified me of the times he would be in the store and the followed up with me. When I came in later that week, he had everything ready to go that I had previously picked out. I made some changes and he quickly added the changes. He went over my address, day of delivery and then went over my receipt to make sure everything was correct. R.R was very professional and detail oriented. Thank you Ashley Furniture for having what I needed and thank you RR for the great customer service.
See RR, he’s the best!
Ms Raquel was very polite and knew all about our choice of sofa and loveseat. Because she was sooo nice she was the best sales person I have ever had. I have looked at several furniture stores over this year and am glad I went to Ashley Home Store in Tukwila, Wa.
Tina was so patient with us. She took all the time we needed to decide on the sofa set we wanted. Thanks for the help with the oversize recliner for our dog and myself as well! 🙂
I had a very bad experience with a Sales Officer whose job is to make a good behavior and don’t laugh on customers who had experience of being customer for a long period of time with Ashley. His name was R R as the management desk on Ashley said, he is looking like Chinese or korean and he is short and shaved man (50-60 years old). When I asked about the mattress quality, he said: don’t buy it from us. When I asked about the final price he tried his best with not a nice behave to avoid removing the protection plan for furniture, that I did not like that amout to pay for protection. And at all the one who was working in management desk he also helped him and said the customer is wrong and a customer cannot come and complain about sales officer in Ashley, at all I said I know you guys are cheap and will try to decrease the customers amount.
Loved it here. They were very helpful. Found a new couch today.
John the sales person was ver knowledgeable friendly and professional.
Lynnese the store Mgr in Tukwilla made a bad situation PERFECT! She went above and beyond to help us fix a warranty situation that had gone on for a very long time! She also stepped in and insured we got a piece that we had been waiting for months on backorder! Truly appreciate her hard work and efforts to make it all right for us! We will continue to be loyal Ashley customers!
They are charged me delivery fee but on the web site there wasn’t delivery fee. I just payed 100 usd for nothing. I don’t advise that store for buying anything.
Had a great experience with Rick at the Southcenter location. He was friendly and was very patient with us! Would recommend to anyone buying any furniture.
Tina McQueen was very helpful to us to find a specific couch to fit our tiny home. She listened and was fun to chat and work with!
Awesome !!! Got helped right away from Rick S. He was great ! Asked a lot of questions to understand exactly what I wanted. Super friendly and easy to work with. Excited to get my new furniture!!!
Beautiful! Heated, massage, lights, cupholders. Raquel was awesome! Ty Ashley Furniture!
Rick at Ashley Tukwila is great!! Very informative and patient with walking us through all the options. I’d love to work with him again for any future purchases. Impressive!
Upd. Rick is funny and welcoming, but good attention to details was missing. I ordered a table of one color, but when after an hour and a half driving for pick up from warehousr and good that i opened it in there, it turned to be a different color. I had to cancel the order. I recommend sales people paying more attention.
Excellent service. Friendly people.
Our servicer expert and showroom agent were excellent. They were very patient with my elderly parents and helped us for over an hour.
Nice options and helpful staff
Very nice furniture for the price.
Horrible experience! Don't trust and a word they say and double check your receipts! They: 1. Overcharged us for the Protection Plan we never agreed to $499 2. On a day of delivery informed us that we aren't getting the full order 3. Scheduled additional deliveries on December 24(!?) - Christmas Eve, really?! 4. And were 3 hours late from the promised time of delivery We will never set our foot in the Ashley Store and like to discourage anyone from dealing with them! Horrible experience!!!!
The service was awesome and the staff was very helpful. Quality was very good very happy with the bar stools
From purchasing to delivering it was a great experience. Plan on doing second purchase tomorrow!!!
Nice and helpful Sydni Horni
No heavy sales tactics. Came several times looking, and sometimes my appearance a bit rough, but I was always treated with the same courtesy. I first purchased just a bar chair. Later, after searching online, I purchased a sectional with ottoman. Alec was helpful in ordering the right size and shape. The 2 men who delivered the sectional on a cold, rainy, and dreary day smiling and accommodating when setting it up. It barely fit in the elevator. I’m grateful for their professionalism and skill. Absolutely worth the delivery fee.
Sara at the Tukwilla location was amazing! Very professional and patient with my while I chose my new table. Thank you Sara!!
Sydni was awesome!
I had a great experience. The only thing I would say is the sales staff is really aggressive and that was a bit of a turn off. I felt a bit stalked by my sales person. But the purchasing process was smooth. My furniture showed up a couple weeks late, but I wasn’t in a rush so it wasn’t a big deal.
Great experience!
Sarah was very helpful. Great customer service!
Great staff spent a lot of time with on the options and helped us choose our sofas and dining table
Our salesperson, Bea was amazing. The manager earned this one star review. There were three posted prices for the recliner we purchased. The manager refused to honor the lowest price and charged us the highest price instead. She threw in a cheap pillow and a cheaper rug as the "deal." She wasted hours of our time and we will NOT be returning to this location.
I am happy with the salespersons who helped me with my furniture purchases.
Helpful and Friendly.
Took a few weeks to get the couch. When it arrived it was damaged in multiple places. It took another month for them to fix it. Overall I feel like it was overpriced and made of cheap materials. I paid for the delivery but it really wasn’t that convenient.
I had a very frustrating experience. My delivery date was changed several time because 2 pieces were not available even though I had placed order 3 weeks ago. The bed did not come with a box springs, which I asked the sales person, if one was needed and was told no. I had to sleep on the couch 2 nights until the box springs was delivered. I also kept getting auto calls from their system regarding delivery which was incorrect. Come to find out someone had entered my cell phone # for someone else’s order. Very unsatisfactory experience !!
The moment, you walk in the door, no matter how big or small your purchase may be. You feel welcome and important to them. Top notch customer service
Won’t shop there again. I bought a wall art from them. They promised to deliver it in three weeks. They will schedule a delivery but will not show up. After six weeks of waiting, I asked them to cancel the order since I was not able to ship it overseas when I had opportunity to ship it. They never cancelled it as requested, but brought it to my door on the eighth week. Now, I don’t know what to do with it. Will not shop there again
Good variety friendly staff was very helpful
Sarah was a wonderful person to work with! We will be back for our bedroom set!
Tina, helped us out so much! She was great. We needed some recliners for our home remodel. Tina showed us all the options in our price range, never pressured us to get anything we didn't need, or up sale. Super friendly and great experience. Will be coming back.
Rick and Lonnie were both great to work with amazing service! My husband and I are very happy with the service and our purchase! Highly recommend Ashley in South Center. WA
We had a great experience with Lenise, the store manager at Ashley Furniture in Tukwila, WA. When the motor on our recliner couch set unexpectedly stopped working, we were so disappointed and unsure of what to do. Lenise was not only responsive but genuinely empathetic about our situation. She took ownership of the issue right away, walking us through our options. Thanks to her customer-first attitude, our expectations were exceeded. Lenise truly went above and beyond, and we’re so grateful for her professionalism, kindness, and commitment to making things right. Highly recommend working with her and this store!
EB has great customer service skills and very personable!
Raquel was very great help
Bought a sleeper sofa, the furniture is fine (not nice, but fine). But DO NOT buy any warranty or insurance. They sold us on Protectall by GBS and it's an utter scam. We didn't get a chance to read the fine print until after it was purchased, which of course means we didn't bother until we made a claim. Turns out the list of exceptions covers so much that it's basically useless. For example, seam rips are not covered. Stains are covered but you have to report immediately and you can't use any cleaner on it unless provided by the manufacturer. Our daughter spilled orange juice on our couch, we made a claim, they sent someone out to inspect and then denied the claim saying it was an accumulation of stains. DO NOT buy the extended warranty or insurance.
EB is the best deserves worker of the year award
Big shout out and Thank you to Sydni H for great customer service. She helped us through and through also made the process of our purchase so easy. She was very patient and answer every questions we asked her.
Rick at Tukwila was great!
Sydni was great! Bought a bed frame and dresser.
Sydni was super kind and patient. She didn’t try to upsell us and actually helped us save money and make the right decisions for our needs.
Eb was very helpful loved him
Sydnie was great. There to ask questions. We didn’t have to hunt her down. Our purchase was smooth. I will seek her out again in the near future. Thanks Sydni!!
I had the pleasure of working with not one but TWO superstars at the Ashley Tukwila location. Sarah and Robin were both amazing!! Took thier time helping me find my perfect bedroom and living room sets. Professional, helpful and friendly. Both made shopping for my new home a fun experience!
Sydni was such a delight I am so excited for my sofa and loved working with her
Bea was awesome and helped us find exactly what we were looking for.
Rick was very helpful, he has great knowledge of the products they are selling and explained everything about the differences between them, also he explained the delivery process and the expectations.
Sydney H was really great and helpful.
Brace yourself for poor and frustrating customer support. After seven different calls with customer representatives and four delivery reschedules, I am still waiting for my product. The worst part is that they never say "no" but simply keep rescheduling the delivery, leaving you in limbo.
Bea was great! Very helpful and an informative sweet lady!
Was helped by a wonderful advisor named Bea who helped my father and I pick out a kitchen table. She was incredibly helpful and a great conversationalist.
Rick was great
Rick at Tukwila store was great. Thanks, Rick!
Rick @ Ashley Tukwila was very helpful!
Really quick and easy process.
She was quick and very friendly l! Will shop again
Rick Star was absolutely fantastic, super helpful, really looked after us during our visit and we left with 2 gorgeous dream pieces of furniture. If you ever visit this store in Tukwila ask for Rick Star!! You will be well taken care of!
Sydney was very attentive and sweet and knows the business. Will not deal with anyone else
Came into Ashley to look for the viral ribbed sectional couch & one of the associates, Sydni. H had helped us find the one for us ❤️ along with the sale they have going on she helped us save some coins. Thank you! We are so happy!
I had a great experience with Sydni as our first time customer. We do love to come back again.
We took my stepdaughter to an Ashley store in Tukwila, Washington to look for kitchen counter stools. The sales person was very polite, however our biggest complaint was that she never mentioned that the sale was final. There were no signs stating all products purchased are final or no exchanges or returns. When the stools were delivered to our daughter’s apartment, the stools were too high for the counter. I suggested she call the store, explain what happened and ask for an exchange. She was told, no exchange or returns. I personal called their Corp office and never received a call back. My wife called Corp., 3 times, and was finally told to call the store. Our daughter just graduated from college and moved to Seattle to start a new job, and was faced with purchasing 3 stools that she can not use.
Ask for Sydni, she's very helpful!
Thank you sydni.h thanks for your help she's so nice and explain everything so clearly thank you again 😊
Deliver termite infested dining table.
Lynnese and Laya are amazing! Made us feel very comfortable and welcomed. Will definitely be back to finish furnishing the house!
We would like to thank Robin at Ashley Furniture for providing excellent service and helping us choose the perfect furniture. He was very attentive, knowledgeable, and made the entire buying experience pleasant and easy for us. The quality of the furniture at Ashley is outstanding, and we are very satisfied with our purchase. Thank you so much for your help!
Really appreciated Rick S’s help, and gave us a great discount on a bed frame. Wonderful experience:) Thank you so much!
I just can’t say enough amazing comments about Pat M. It’s extremely hard to find good customer service these days and Pat is outstanding! Very patient and knowledgeable and extremely helpful! It’s our first Ashley purchase and certainly not our last! Thanks Pat!!!
Rick was helpful and nice. He helped my mother and I find the furniture that we are looking for.
The only good thing about ordering the furniture from here was the sales rep in the store. Our order was placed in the store in June with a July delivery date, then the issues started. July date got pushed to August, then September, then October. We had several instances where delivery day and time were confirmed , only for the delivery team to cancel on the day of delivery. The only explanation we got was item is not in stock. Why do you make people block time off, be at home multiple times only to cancel last minute? Horrible experience, we are not buying anything from Ashley ever again.
Sydni H. Did a great job helping us find all the right pieces for our newly remodeled home. Great customer services and listened to our wants and needs. Awesome person! Ask for her!
This has been a wonderful experience. People were happy and helpful! Plus I got a great deal.
Rick from Ashley Store - Tukwila offers excellent customer service. He had been so patient with us finding furnitures that meets our needs and expectations. Highly recommended.
Zerihun & Yeshiwork We believe Rick at the Tukwila Ashley Store is an excellent help to customers like us as well as a huge asset to the store. Rick's humor, knowledge and top of the line professionalism are second to none. My wife and I visited the store twice within the last 3 weeks to purchase a complete living room furniture set and the quality of service we got from Rick both times was amazing. The store products are great value and variety, but Rick knew how to answer every question we had. We surely recommend this store and Rick for any furniture needs people may have.
R.R at the Tukwila Store helped us out tremendously. Super easy and fast thanks to him
Walked in saw it bought it!! Great service and fun! I would recommend Ashley for anyone. AND GREAT PRICES 💥✌🏼
Nice store, staff are very helpful specially Sydni who helped us from selection all the way to the billing.
I came here to the Ashely Furniture in Tukwila Southcenter, with my sister and her girlfriend and came with an expectation of nothing much to be honest, but Ms. Layanna Gave nothing but the BEST customer service to us, she was sweet, kind, funny and helped us out whenever we needed!! and most of all she was very Patient with us and all of our questions lols, we ended up taking a very beautiful plush couch sectional set in the color black! To be honest it was our very first time attending that store and imma tell you right now I don’t think I have to go anywhere else in the future to find beautiful furniture for my home!
Leya was absolutely phenomenal!! Had to start fresh with my new place and she made sure I got everything. She listened to my style that I was going for and pointed me in the right direction of everything.
Laya was the best! She walked me through multiple options and price ranges while working to find deals to save me some money!
I love Ashley Furniture. They have quality products, tons of options, and their showroom looks fabulous. We were assisted by a lovely salesperson by the name of Bea, she helped us get exactly what we wanted.
Thank you Bea Goodwin! We appreciate your help a lot in assisting us in getting the stuff that we need in an affordable price. You are amazing Bea! You know your products really well. Ayzar, the manager was also amazing informing us of the information we need to know.
Sydni is an excellent salesperson with wonderful customer service skills. Very knowledgeable. An asset to Ashley Furniture. Would give her a 10 if I could
Sydni helped us purchase a bed set, she is so helpful! Definitely will be coming back very soon!
Rick is really helpful and patient!
Rick S is very helpful. He understand what I was looking for and help me find what I want. He is attentive and courteous. I will look for him the next time I shop at Ashley.
Came here to buy a dining table. Rick was very helpful and informative to help us make the best decision that works for us. Ended up buying a fine dining table. 5/5 stars
Great service and Rick was very friendly and professional
Rick helped us secure the best discounts at Ashley’s and was truly our advocate. We ended up buying a bed frame, mattress, and nightstands, and he was so patient with us as we spent roughly 3 hours in the store deliberating our options. If you’re considering purchasing furniture at Ashley’s, we highly recommend working with Valeriya.
Sabrina is amazing friendly knowledgeable. Thank you so much
Great experience and highly recommend you request Bea to assist!
Rick S is so amazing
Came to buy furniture for our new home as we came from Texas. And Rick S. Was the first guy who came and helped us with purchasing our couch. Clarify everything and made sure to explain everything in detail. He was great and customer service was phenomenal! Would recommend asking for him when coming to purchase.
Rick S from Ashley Tukwila is Great! Very professional and he answered all my questions.
Rick made the furniture buying process very easy, set clear expectations for the delivery process, and got us in and out quickly!
Worst experience ever! Delivery service is terrible, I got my delivery rescheduled 4 times! (and still have not received them) and customer service was very deficient. Designs are fine, but after selling the furniture sellers don't care anymore. So if you need the furniture in a specific time frame, think twice. It is very frustrating.
Rick S is the best! He is knowledgeable and patient. Great customer service!
Super awesome, Rick was super helpful.
Rick at Ashley furniture in Tukwila, was very informative and helpful. He made it a fun and relaxing experience to buy a recliner. I had spent a lot of time shopping and reviewing recliners and I feel very happy with my final decision. Thank you Rick!
Sydni H. was super helpful, patient, informative, and was great to work with. Overall had a great experience and would highly recommend her for anyone in the market for furniture!
Rick was the best. I came in for one thing and saw myself buying half the store geat service
Such an awesome experience! I had an idea of what I was looking for but my sales associate Sydni had such fun ideas for me! I couldn’t be happier with the options I chose for a sofa and recliner…so pretty and comfy! Thank you!
Rick S from Tukwila was pleasant to work with!
Rick S @ Ashley in tukwila
Rick was a great man! Loved his explanations and his services and his detailing great to co operate with.
First time that me and my wife shopping at Ashley , and we had help by Sydni H , she is wonderful and helpful .
Awful service. We purchased three nightstands from this store and they confirmed the delivery date and the purchase went through. Then on the delivery date, we received no calls, no emails, and no communication about the order and they never showed up. I called customer service that evening and they said that they had cancelled the order and put a financial hold on my account with no communication about it. They told me to contact the store to figure it out. I went to the store in person and they said that they had made a mistake and forgot to attach a sheet to the order for the warehouse so they weren’t able to process it. They claimed that they put in a request to expedite our order and that the warehouse would contact me the next day to schedule the delivery. Three days later, after receiving no calls, I called customer service and they told me that they went ahead and scheduled the delivery for a month from now. However, I received no contact or confirmation about this decision and I had to reschedule it over the phone. I am very disappointed with the service here as we have been customers with a different branch of Ashley’s for many years but after this we will definitely reconsider purchasing from them in the future.
Rick S did a great job ! He was able to clarify all doubts we had and put together a great deal! Fully recommended.
Amazing staff, thanks Leah(sp) and team. I will consider this store for my future furniture purchases. The manager (Lynnese), helped me pick out marching lamps for the bedroom set to accommodate my CPAPas well. Sonny gave to the perfect sales person Leah. Great job and wonderful experience.
Rick was very helpful and friendly through out. He suggested items that i needed.
Sydni is very patient and helpful!
Wonderful experience! Laya was very helpful with furnishing my space exactly the way I envisioned it. She was very patient, knowledgeable, and professional. Highly recommended!
⭐⭐⭐⭐⭐ I recently had the pleasure of working with Laya at Ashley Furniture, and I couldn't be more impressed with the outstanding service I received. From the moment I walked into the store, Laya was incredibly welcoming and attentive, making me feel like a valued customer. She took the time to understand my needs and preferences, offering expert advice and suggestions that helped me find the perfect pieces for my home. Laya's knowledge of the products and her keen eye for design made the entire shopping experience both enjoyable and stress-free. What truly set Laya apart was her genuine kindness and patience. She went above and beyond to ensure that I was satisfied with my choices and was always available to answer any questions I had. Her dedication to customer satisfaction is truly remarkable. Thanks to Laya's exceptional service, I left Ashley Furniture with beautiful furniture that I absolutely love. I highly recommend seeking her assistance for anyone in need of a seamless and pleasant shopping experience. Thank you, Laya, for your outstanding service!
Rick S was a very joyful, helpful and kind advisor! He made our experience very easy and pressure free. We came in for the first time and got what we were looking for that day because of his help. Thank you Rick for your help!
Laya at Ashely’s furniture was really nice and helpful. She helped me find everything I was looking for. Will definitely come back!
Rick was great!
Rick S - I would like to express my sincere gratitude for the exceptional customer service provided. His attentiveness and dedication to ensuring that we stayed within our budget were truly commendable. He went above and beyond by presenting us with a diverse range of options that perfectly aligned with our style preferences.
Just moved to seattle so 1st time shopping at Ashley’s Tukwila. My wife and I were welcomed by Jamal Mkuja and I must commend his friendliness, patience and zeal to help you around the store. We were indecisive so we left. Came back the next day and met Rick S, who was equally amazing! He helped us through the financing process, patiently explained insurance policies they have and generally was very friendly and super helpful. 5 stars , kudos 👏🏽
10/10 experience at the shop Great customer service from Jamal and Rick. Very knowledgeable and helpful. Totally recommend their service if you’re visiting the store!
Rick was extremely helpful, and made the buying experience easy and pressure-free.
My sales person Pat was amazing and so patient with me. I will be back and bringing friends and family. Go see Pat she will help you out. She is off Monday and Tuesday
Tukwila. Rr was geeat
The front office team is great! They provide good customer service. The whole staff is friendly.
Rick S was absolutely outstanding to work with. I enjoyed our visit and cannot wait to see our vision in the house.
Pat was amazing!!!!!!!! We will come back just to deal with her. Great customer service!!!!! 5 stars
My helper Rick S was great
We went to the store on July 6 to browse dining set and couches, met Jamal as our sales associate- he was polite, informative and pointed out features of our interested items. He and manager offered us good discounts- set up next delivery - the delivery and set up was flawless and on time. Very happy with the customer service we received- will definitely shop at Ashley again
Went in to Ashley's just to look around for some furniture, but left with many items! The worker who helped us, Jamal, was very kind, patient, and explained everything thoroughly. He made the experience comfortable and less stressful. He even let my family and I move items around the store to help us envision how our setup would look like. I'd recommend checking the store out during sale season! 🙂
Came in multiple times and Rick S was really patient with us! Great service, check out was super simple!
Rick was great! Made the process so easy and helped us pick out the best sofa for our family!
We bought furniture for our new place here and RR helped us and was very welcoming and helped us make the best decision in what furniture would fit best for our family! This is our favorite Ashley!
I thoroughly enjoyed my experience at Ashley Furniture in Tukwila, WA. I’m happy with my furniture. RR helped me out and answered all my questions.
I purchase a sectional sofa at the Tukwila location today. The price was great and the sofa very comfy. But the best part of the purchase was the salesman Jamal. He was informative, not pushy, found the product and scheduled delivery seamlessly. I’ve bought lots of furniture in my life and this was the best experience yet! Thank you Jamal!!!
Great experience purchasing a dresser and side stands. Easy check out and detailed explanation of delivery terms by Jamal. Happy to leave with furniture of our desire.
Jamal had exceptional service and really helped with making sure the couch would fit our living room space. He was honest about giving the opinion on how it would fit and just giving advice! Go and see Jamal!
I have never experienced customer service as bad as Ashely furniture. Their furnitures broke within a month of using it, mind you we barely even sat on the chairs. We have purchased insurance, which was a waste of money. Their customer care went back and forth with us repeating themselves for the past few months until they finally sent a delivery driver who literally came, looked at us and drove right off and when we called customer care they said contact the store we can’t help. The delivery drivers name was felipe. He literally pulled up, and left while we are WATCHING. we had to spend hours trying to get a hold of someone during our work hours for zero help and no answer and then drive an hour just to get a hold of a manager since no one will pick up the phone at the store. Absolute garbage, shame on your customer service Ashley furniture.
I had great experiences while shopping for some outdoor furniture Izar and Pat were particularly helpful and kind. The service was fast and efficient!
Sydni Horne was extremely helpful on the phone and then in person. I highly recommend her! Thank you, Judy and Dean Anderson
Jamal was excellent to work with. Ask for Jamal you won’t be disappointed!
Experience here was awesome. Outstanding customer service, Very flexible, answered all my questions, reasonable price. If anyone comes in see Rick he will help you with anything you need. If his manager is reading this “this man needs a raise” he will be a star in this company! MVP Rick! If I am in the area again, I will be a return customer.
Jamal was outstanding from the time we walked in the door to the time of our purchase.
Sydni Horne Was Great and Very helpful.
Rick was very helpful. He let me walk around and look before approaching me. Not pushy at all. Super helpful.
Sales rep sydni horne was super knowledgable and helped us find the best bed for us such a great experience as first time financer. She made it fun and was patient with all our questions
Bought a sofa and reclining chair here. Reasonable prices and lots of selection. I worked with Tom, who was knowledgeable and helpful. Thank you!
Askira and Rick were great sales associates! Dining room and bedroom furniture was a great value! The delivery team was efficient and polite with quick setup! I highly recommend the Ashley team!!
Rick from Ashley was great! He helped me purchase my couch and was very knowledgeable.
Rick did a great job helping us find the perfect furniture at the Tukwila store. Polite and very helpful!!
Jamal was thorough and very helpful! We got just what we needed
I had a very pleasant shopping experience at Ashley furniture store in Tukwila recently. The sales person that goes by RR was very helpful and answered all my questions. He took the time to help me get exactly what I need.
Jamal was really nice and helpful. He helped us find exactly what we were looking for. Thanks Jamal!
Ebrahim helped do very well.
Had the best experience today with Sydni. She was VERY patient, thorough, and very personable. Go visit her for your next furniture purchase.
(Translated by Google) Jmal Mkuja excellent service and very good attention 👌🏻 (Original) Jmal Mkuja excelente servicio y muy buena atención 👌🏻
Seamless experience purchasing a pull out couch with Jamal! Unbeatable cost and the couch AND pull out bed are both very comfortable.
It was great working with Jamal Mkuja. He was able to assist us ordering through the phone
Tukwila Ashley is amazing place to buy sofa. People were helpfula and made us comfortable.
couldn’t recommend Rick enough. Made our experience easy and enjoyable. Definitely ask for him :)
Jamal made the experience so enjoyable, excellent customer service
It was a great experience Sydni Horne was very knowledgeable and we got a great deal.
Rick S at Ashley sleep and home furniture stores was very helpful patients and was very professional. He is an asset to ASHLEY'S team. Will return just become his outstanding service. Promote him asap :)
Rick from Tukwila Ashley was very helpful, definitely recommended working with him.
Askari was helpful and we found great items for our home!!
Good service! Nice people
RR at Ashley in Tukwila was very helpful and friendly. He helped me pick out alot of furniture for our new home and made the process very easy! He even moved my coffee table over to the couch I wanted to buy to make sure it matched. I appreciated his input and knowledge. Thanks to him, I will be returning to Ashley for all my future furniture needs. Thank you RR for your excellent customer service!
Sydni DESERVES IT ALL ! GREAT CUSTOMER SERVICE ! Thank you for all your great help 🫶🏾 Everyone make sure you ask for Sydni at the Tukwila location!
Syndi worked with me on my new couch! She accompanied me when i came to the furniture store by myself. She even tested out the couches with me. She gave me plenty of options & provided just the information I needed to have the perfect couch for my place! Highly recommend working with her, she knows her stuff!!
Onkar Sohi was extremely helpful and We decided on a couch and an oversized swivel chair that we will be purchasing in Arizona.We felt bad that he wasn't able to get the credit.After showing us the products that we will purchase When we go to our second home in Az , he did an amazing job and was very kind and patient with us. We ended up purchasing discounted accessories.Vickie Hardtke
Rick. S was amazing ,helpful and easy to work with
Rick at Ashley’s is great! He help me find the perfect bedroom set. He is personable and respectful. I highly recommend Rick, to anyone who needs help looking for there next purchase of great quality furniture
Wonderful experience, employees and the manager were friendly and very helpful. Answered all the questions I had. Thank you for great experience.
Really enjoyed talking to Bea today! She helped me find a great piece of art and gave me ideas on dining sets.
Great day today not expecting to buy anything but the prices was too good to miss. And sydni really helped out with suggestions on my choices. I appreciate it.
Everyone was so friendly and helpful! I was able to get in and out with exactly what I needed
Knowledgeable and very friendly service from Rick S. Helped us to get the best deal for our budget. Thank you. It was a pleasure working with you today. Quick and simple.
Jamal was extremely helpful and got us exactly what we needed!
Had a great experience here. Rick helped us find the right furniture and answered all questions effectively! 10/10 recommend
*Disclaimer: Really long review due to the nonsense and unprofessional experiences I’ve had with this company/store. Really poor experience and customer service. I intentionally chose Ashley’s since it’s a well known furniture chain hoping they would have better operations, communication and customer service. Bought a sofa and booked delivery for a week out. The day of they called and informed me they were unable to delivery since the truck was too big and roads too narrow. Informed me they would call and reschedule. Did not call to reschedule. I called a few days later to find out what happened. They apologized and said they would connect with the warehouse for an availability. I told the person (I think it was a call center) what day and time and was informed they would call in few days to confirm the delivery. Again, did not receive a call. The day I was supposed to receive the sofa I called the store to find out what happened. The store associate apologized, he said he see’s the notes and that I called. He tried reaching the warehouse but was unable to since they were closed. He informed me someone would call me the following day. This is now going on 3 weeks. I received a call from the call center informing me of my delivery options. I told them I was on a tight schedule, had limited windows and would be out of town for 2 weeks the following weekend. She said she would see what she can do. I informed her of my experience thus far and let her know that it is their responsibility to make it right since they have not followed through on their obligations. She said I would receive a call within 24-48 hours and I informed her that 48 hours is Memorial Day so I would need a call by Sunday to make any adjustments to my schedule. I never received a call. I called the store asking to speak to a manager and the person that answered stated they were the office manager. I informed them of my experience and requested a refund since I no longer wanted their product. She apologized for my experience and stated that I would be receiving my refund within 24-48 hours. 4 days later, still have not received my refund which is why I’m writing this review. I called the store and asked to speak to the manager and the person that answered the phone stated they were the office manager. I informed them of what happened and they stated I did not receive my refund since the sofa was still on the truck and not in their inventory. WHAT?!!! I was/am livid. I paid $1400 for a sofa that I do not have, I’ve been misinformed about the process, I’ve had beyond poor communication and due to your lack of follow through I have not received my refund?! The person on the phone informed me I can come in store and get a refund. I told her I was out of town and told them that for the past 2 weeks so they need to figure out a way to make it right. She informed me that she’ll allegedly be able to refund me today and would call me back within a few hours. I told her my credit payment is due and need the refund so I don’t pay interest on it. They’ve had enough time to figure out a solution and I’ve been more than patient with them. So here I am at four weeks with no sofa and money still not refunded. I wish I could go to the store and tell the people looking to purchase from them to not and tell them of my experience. They need a retraining on effective customer service and possibly new management because this is beyond absurd. Do better!
We came in to order a coffee table and the African American lady that helped us barely cared to go over terms and conditions, any shipping or pick up information, wasn’t paying attention to see if she did in fact added the military discount, and overall body language was just off. I can tell she mainly cared to get rid of us and help the other family that was nearby. I don’t care if she’s helped them before, she needs to work on her customer service by a lot. I never got an emailed receipt. I regret having her help us tbh.
Sydni was great she helped us a lot and got wat we need thank you!
Love my New Love seat. At Ashley’s in Tukwila. Only work with Rick is you come. He will take good care of you. Excellent service !
My husband and I went to Ashley Store to look at beds for our guess bedrooms. The sales rep Jamal greeted us upon our arrival with a friendly smile. Jamal introduced himself and asked an important question “are you looking for something specific? We said yes and he said I can show you where are bedroom sets are! From that moment on Jamal was not pressuring us but standing by to just answer our questions. We decided to purchase a bed and mattress for both guests rooms. Jamal was professional, knowledgeable of Ashley’s products and had a genuine concern about our needs! We will be shopping at Ashley in the future and we will be asking got Jamal!!!
The Ashley’s employee Jamal he did a really nice job and the customer service was excellent. This person Jamal need a raise for doing excellent job today . Thankyou Jamal for the help today .
Great help! Happy with the service. Can’t wait to get my furniture.
Great transaction with Ricky
Bianca was awesome to work with! Will continue to shop at Ashley because of her service!
Rick from South Center store did great.
Amazing experience all around. Rick was super helpful, friendly, and talked through everything with us to get our new house almost completely furnished. Much better than any day scrolling in Wayfair. Would recommend to anyone looking for quality furniture.
Rick at the tukwila store was very helpful. He helped us find a great dining room table.
I had a fantastic experience at Ashley Store thanks to Rick. He was incredibly helpful in guiding us to the perfect dining table and even offered us a $25 discount!
I ordered a dining table and chairs, but what I got was completely wrong. The table was different from the one I saw in the store, and the chairs were the wrong color. I tried to fix the problem by calling customer service and visiting the store, but they still sent the same wrong chairs on the second delivery! I'm fed up with the store's poor communication and excuses. This is the worst customer service experience I've ever had. Every time I call, they make excuses and take forever to fix the issue. It's really frustrating and disappointing.
Just called and was on hold forever! So ridiculous to make people wait that long. I’ll take my money elsewhere
Rick from tukwila was great! Wonderful customer service.
Easy and great service! Rick was easy going, made the experience enjoyable. Felt comfortable shopping around and buying.
Ascari was very helpful and kind. Easy to talk to and found me a great sleeper sectional.
Rick was very help full in South Center Tukwila Ashleys.
Rick in tukwila location is wonderful!!
Sydni Horne was very friendly
Sydni Horne was such an amazing help in the tukwila store today. She helped us get a comfort test on a mattress and helped us buy couches and a dining table. She was so fun and such a great sales women!!
Sydni was so helpful and personable. I felt very taken care of.
Rick S. from Tukwila was amazing to work with. Very professional and friendly. Our experience with him didn't feel transactional but more personable. I would highly recommend working with him. The store vibe was also great. Clean and a lot of variety to choose from. All staff was friendly.
Rick helped us pick an amazing sofa for our living room! Awesome service!
Jamal was great super helpful!
Lonnie and Rick were Great! 👍 👍
The young man name Jamal did and excellent job give him a raise. I had a positive buying experience
Rick was a funny guy and was really nice
Very helpful and friendly staff, especially Sydni at the Tukwila Store! She had great personality and good product knowledge. Thank you!! ~ Shawn
Rick S is amazing not pushy but available to answer question. Great to work with and help me pick a couch I love!!
Rick S. was very helpful, considerate, and patient.
Rick S was great helping us find our couch!
Jamal is a great sales associate that I have never seen. He was very helpful, Explained everything perfectly to my understanding, and helped me with finding the perfect furniture for my home. I recommend to go see him if you have any troubles. 👍 Thank you Jamal!
Bought a sofa for my parents and really enjoyed the experience. RR was a great help in finding an affordable option. Really appreciated the teamwork. Everyone was friendly and helpful.
We had excellent service from Bea who greeted us at the door and showed us all we needed to see to Albert who helped us figure out all of the details to buy the perfect sectional for my new apartment!
We had a great experience. Albert Balatbat helped us and showed us all the options available. He was really patient and helpful during the process. He followed up with us and we were really happy with our selection.
Ruby and Mink were really helpful and super nice. Our shopping experience was delightful.
Rick S was so patient with us, as we took time to decide what we wanted in our home! Didn't feel pressured and he was easily accessible to answer any questions we had! Pleasant experience!
Pat made my experience shopping at Ashley such a breeze! She greeted me with warmth at the door, immediately identified my needs, and swiftly navigated me to products that meet my needs and were within my budget. She was not a pushy salesperson at any point, and she was able to offer me a discounted rate as well. She has 10 years of experience at Ashley and it shows in how effortlessly she zipped me around the building! Highly highly recommend shopping at Ashley Homestore and ask for Pat!
Rick helped me and my husband find our dream dining room chairs and provided us with excellent customer service
Tom was very helpful and professional in our furniture purchase. Thank you
Rick at the Tukwila south center Ashley furniture located was easy, understandable and very patient to work with. Thanks to him for out leather section. Very happy with his service. Ask for him he’s the coolest :)
(Translated by Google) Very friendly, good service and attentive to the customer, thanks to PAT,IZHAR and Rodrigo for the service (Original) Muy amables buen servicio y atentos con el cliente gracias a PAT,IZHAR y Rodrigo por el servicio
Great customer service and pricing
Rick was very kind and helpful. Not overly pushy. Would work with him again.
Rick at the Tukwila location was great! He was kind and attentive to my wants and needs for a new couch after moving to thenarea. A+
Sydni Horne did an awesome job helping us
Overall a very positive experience. Our salesperson Jamal was very helpful and responsive. We walked out with exactly the items we were looking for.
Sydni was super sweet, kind, and helpful. She'll be my go-to lady for furniture from now on!
Excellent Salesman Kumar knowledrable personable sales reprrsrntative We CANCELLED ORDER ON 4/8. Prior too delivery
Sydni was helpful from the moment we walked in to the moment we were purchasing our couch. Great customer service, very knowledgable with inventory. Thank you!
(Translated by Google) Terrible service I will never return to that store (Original) Pésimo servicio jamás volveré a esa tienda
Pat is the best. She stayed at me all through out my shopping. She waited on me anticipated my need provide me with options and most of all her Honesty during the educational process. Highlighted to me that I’m an actual customer and not a $ sign.
Jamal was very nice and helpful!
Askari was super helpful and gave us great tips!
Pat was AMAZING!!! We came in very lost and she helped us find the perfect couch that was the perfect size for us. If you want great service everyone seemed so friendly and helpful but definitely ask for Pat! She will take care of you!!
Albert was a great help while I was searching for a new sofa for our ministry. I appreciated that he was upfront, honest, and gave me the best service while shopping. I also appreciated that he even price-checked retailers within 50 miles to make sure I got the best price. Ask for him when you shop there! :)
Went for a new couch. Had a very friendly sales person Jamal. I had a pretty firm idea of what I was looking for and he showed me what I wanted within those bounds.
Jamal,the salesman was pretty nice.He was really helpul and he ensured we got what we were looking for🥰.
Amazing furniture and great staff. Ask for Ruby. Price and quality one stop shopping for everything .
We had a great experience! From the moment we walked in Jamal greeted us well, made sure that all of our questions and concerns were answered. Great customer service!
Rick from the Tukwila location was very helpful and friendly when he approached me and my wife as we got into the store. He showed me around the store for some options on the table I was looking for and also made me feel comfortable. Not once did I feel obligated to make a purchase and that’s exactly what I was hoping not to feel like. Thanks a lot Rick. I had to make sure I came back when he was there to get the table I really wanted. I will definitely come back for future furniture purchases!
Mink the sales associate at Ashley Furniture Store was very professional and patient with me when looking for the perfect recliner chair. He explained all of the features and benefits of the recliner. I would highly recommend Mink.
We went to the Tukwilla location looking for a dining table and Rick helped us immensely in choosing the right piece to fit our needs !!
Do not buy from Ashley’s they are trash it will be 2months and still haven’t received my couch
Rick was beyond helpful picking out my moms bedroom set, she changed her mind 5 times and he carried a nightstand around the store to make sure it went with the bed frame she wanted. Got his workout in, but helped her find her bedroom furniture!
Sydni helped us over a period of 2 days as we bought a lot of living and bedroom furniture. Her manager also stepped in to assist us, provide all the useful information and they helped us with getting good discounts. Overall extremely satisfied with their professionalism, cooperation and all the help. I tend to pay close attention to detail and understand I can get a little too detailed about little things. I’m happy both of them were extremely patient with me and cooperative.
Joshua was great, come see him NOW ,you won't be disappointed
We were greeted though mostly left alone, as I prefer. I hate it when people are 6 inches from you. Both Josh and Bo were very helpful and I made a good deal today with both a chair, ottoman and a Tempur-pedic mattress.
Easy and helpful!
Askari Lee was a great salesperson! He was very polite and helped us buy a lot of furniture. I will be back to buy more furniture and ask for Mr Lee again.
Jamal was amazing! Very patient and considerate of our needs. He showed us a lot of options after we explained what we were looking for. He suggested the best way to make the most of our space.
We purchased a sectional couch and a rug from Ashley and had it all delivered. The purchasing experience was good, fairly speedy and the sales person was very helpful. This is the only reason this review didn’t get 1 or 2 stars. We took the day off work to be home for the delivery which never came. Ashley had decided to reschedule our delivery for the following week with no communication to us. We now had to take an additional day off work. We asked for our $250 delivery charge to be refunded and Ashley declined, they eventually agreed to refund half the charge which does not make it good since I had to burn a day off to be home. The couch is great.
(Translated by Google) I am from Honduras and in my country there is a branch of Ashley homestore, I wanted to know if I make my purchase here, can they claim it there...???? (Original) Soy de Honduras y en mi país hay una sucursal de Ashley homestore quería saber si hago mi compra aquí lo pueden reclamar allá...????
We found Jamal quite knowledgeable about the products we were interested in and patient during our decision making. We were undecided on some things and he provided integral advice that positively impacted our choices. We plan to request Jamal when we visit the store to shop for our next living room furniture. Thanks Jamal!
If you need a sofa ask for Pat!! She is amazing!! This is the place to go!!
Russ was super helpful in finding a perfect sofa for my new apartment! He took us around the whole store and let us know about all the different options we had, and then once we decided on one, the delivery process was incredibly smooth. We had the couch delivered and assembled in my unit within 2 days of picking it out at the showroom! The prices are also very affordable here (in comparison to the Macy’s CLEARANCE store where prices do not even drop below $1000). Highly recommend this shop for buying a sofa!
Rick was very helpful!
DONT BUY the protection plan especially protectall. Even though you are still within the warranty, they will find the loop hole called "Gradual wear" to deny the claim. If you get a protection plan, use it within that 1st year of purchase.
Sydni did amazing and helped us greatly:)
Rick did a great job today of clearing up an issue with a recent purchase. Better yet, we found a better loveseat in the process and ordered it today, so give Rick a bonus! Great service!
Great help and has great taste
Rick’s the man to see, he was very helpful and made the experience quick and easy. Come see him for your furniture needs.
Clean place lots of great people
Rick is a good salesperson with knowledge and patients. Come to tukwila to use his experience and expertise! Thank you for all your help!!
Rick is best salesman! With good knowledge. First impression is great and he has welcoming face. Also, Very polite knowlegeable, knows his business. Very active, and fast when he was doing check out. In general, he is great person.
We had a fantastic experience at Ashley Furniture thanks to Rick! He was incredibly helpful and knowledgeable, going above and beyond to make sure we felt comfortable with our furniture purchase. I would highly recommend going to Rick for all your furniture buying needs.
Rick was very helpful and friendly with us. He helped us a lot and propose tons of ideas and options on how we should decorate our living room. He tried his best to give us the best deals possible and we’re so grateful for it. He even gave us an extra $25 off discount. Overall, it was a wonderful experience. We’ll be happy to come back if ever we need some more furniture.
It was a great experience in-store, Ariel did a fantastic job working with us and being patient as we discussed options. Ended up getting a couch and a rug. This was in January 2024, scheduled to deliver 3 months later in April. On the other hand, the delivery process has been a disaster. It was supposed to be delivered Monday 4/15, to our new place. I called the Saturday before to confirm the delivery date. Monday midday rolls around, and I haven't heard anything from Ashley's. I call in to track my delivery, and am told that the delivery was cancelled because the rug wasn't in stock. I don't care about the rug as much, it can just be put in after the couch is placed. They tell me they'll expedite the couch to me by Tuesday or Wednesday as a "partial delivery" then deliver the rug later. Wednesday morning rolls around, and I still have heard nothing. I called in and found out it was cancelled AGAIN. It's now set to arrive on Saturday, a day I won't be home for and have to send someone to sit at my place to sign for the pick-up. The cancellations and reschedules were frustrating, but things happen (though maybe they should have it more together for a delivery 3 months in advance 🤔). That part's moderately understandable, and forgivable. The unacceptable part of this was that I didn't receive ANY notifications/calls/emails about any of this. All communication happened because I called in. A ridiculous lack of customer care happens once the money is paid.
Rick at South center was very professional and knowledgeable. Very good experience buying with him!
they were really great with everything. good service!
Russ at Ashley's was super helpful and helped me get the best deal on some furniture. Definitely going back!
Everyone was very welcoming. Process was smooth & easy. Sydni was awesome with her customer service. Patient & with helpful ideas. A++++
Rick and Askavi helped us at the Southcenter location very friendly and helpful with purchase.
Great Experience. Ruby made the process easy from start to finish. Took them less than a week to deliver the couch and the whole family loves the furniture. Perfect price point and experience for a family with young children who are inevitably going to spill something. Solid transaction.
Great customer service. Was helped right away. Ask for Rick!
Great service in the show room
Rick and Russ are Rockstars! They helped us right from the time we walked in to the door (Southcenter Tukwila) and helped us choose the perfect dining table.
I had a great experience with Jamal helping me find a new dresser. He was attentive, gave great suggestions, and was really helpful from start to finish. I highly recommend asking for him specifically when you visit!
Askari and Lynnese was great and very helpful with my experience at Ashley's store. Would highly recommend.
Sydni had great service!
Jamal was great to work with.
Spent a few hours browsing with Tom, who was incredibly helpful! Everything arrived on time and in good condition.
Our representative Sydni was very friendly, efficient and informative! We appreciate her service and helping us buy our new sectional set. Thank you so much for making it easy for us!
Horrible customer service, they lie and will rip you off. DO NOT SHOP HERE. We bought an adjustable tempurpedic here in 2020. They charged us $10000 total. I thought that was high so I went to mattress depot and they quoted me THREE THOUSAND DOLLARS LESS for the same exact setup. Then when I tell Ashley, they say I can't refund the item but they'll give me gift cards to make up the difference. I have no choice but to take it. Turns out the several 50 or hundred dollar gift cards they gave me can only be used individually. This is probably the worst place you could go to buy furniture, not to mention none of their stuff is even comfortable. They've been scam artists since they were Levitz. Avoid this horrible business at all costs.
Russ patiently showed us arround all the sofas we had good shopping experience here
Jamal was so helpful and informative.
We walked in, found what we wanted. Our salesperson, Mink, took care of us just like that. Simple, and quick, with great customer service.
Rick was very helpful and knowledgeable in helping us find several furniture items
Sydney did such a good job helping us with finding the right furnitures & dining set for our place. Definitely recommend her.
Ashley Martinez and Izhar Vazquez are trustworthy, kind, patient, and absolutely wonderful to work with!! I brought kids with me and not only did I find the perfect furniture with help from Ashley and Izhar; but the whole team also took great care of my nephews!!! If I ever need more furniture, I am purchasing from THEM!! Wow!!! What a solid and commendable team!!! Go Tukwila!!!
I bought a couch from Ashly in 2020 with a protection plan. It broke and was repaired once before GSB refused to fix it and dragged its feet with the store credit for the replacement. GSB is no longer used for the protection plane with Ashly due to similar issues, and this is not a review for GSB, but I needed to provide the context for the following part of the review. Helyn from the Tukwila store assisted me in getting the store credit. After she got involved, the process flowed in a couple of days. They allowed me to go pick out a replacement with sales rep Albert who helped me pick a fantastic new couch and coffee table. They let me use the sales that weekend even though the store credit had not cleared. I returned once the credit was paid out and paid the difference with the sale. Both items shipped and were delivered within a few days without issue. Thank you again, Helyn and Albert, for all your help. You made a frustrating situation with GSB turn into a good experience once you got involved.
Love this location. They have great selection of furniture. Very friendly staff. Customer service is A+.
Jamal was great in walking us through the purchase and we are extremely satisfied
Ashley was great and my salesperson, Jamal was wonderful.
R.R. was very helpful, knowledgeable friendly and easy going.
Big thanks to Rick for helping us get in and out, with the exact rocker chair we needed, on the way! He was incredibly courteous, knowledgeable and quick! Southcenter Tukwila is decent furniture shopping 🙌
Great selection. Smells like sweat.
Jamal was amazing really helpful patient and walked us through everything prior to our purchase
Rick did an amazing job! He works at the Tukwila location. Highly recommended
Excellent and very knowledgeable
Great experience getting a couch. Jamal was great and incredibly helpful in buying my new couch! I had a great experience with him. If you’re buying from this store look for Jamal!
Ashley Furniture (Tukwila) was easy. I looked up online what I wanted and the sales rep - Ruby - helped me decide between the two pieces I researched. I didn't feel rushed or pressured. I cant wait for my couch to show up.
"I had a fantastic experience buying furniture for the first time at this store. Rick, our sales associate, was incredibly helpful and understanding throughout the entire process. He demonstrated exceptional patience and took the time to address all our questions and concerns. Mink and the manager Lynn Lynn were also instrumental in ensuring a smooth and enjoyable shopping experience. The whole team's professionalism and dedication to customer satisfaction were truly commendable. I highly appreciate their efforts and would like to thank them all for their excellent service.
We had some great help from RR, my wife and I were looking for furniture and were given great info and advice. The store has a great selection to see and experience in person.
RR will answer all questions what you want to ask. Thank you
Great experience! Great customer service
Found what we wanted and our sales person Bobo was a great help.
Very professional and helpful staff
My partner and I visited the store on 3/17/24 and worked with Rick. It was a welcoming and excellent buying experience. As a couch newbie and not much knowledge about fabric, size, and all the important components, Rick was very knowledgeable and personable. He gave us time and space to wonder and explore the couch options but also knew when to check on us, what questions to ask, and provide helpful perspective and best practices a new couch buyer. We ended up buying one that same day and felt very confident, informed, and excited about our decision. I'll be able to report on the white glove delivery service by the end of the month. I am incredibly impressed with the professionalism and environment at this location. Huge shout out to Rick for providing an outstanding experience!
I specifically came in today to see a particular couch that I've been eyeing online for quite some time. Unfortunately, this location didn't have it on the show floor. However, Lacey went above and beyond to assist me. She directed me to a couch with a similar material and comfort level, sparing me the hassle of driving to another city just to test it out. Before I left, she effortlessly answered every question I had about the couch, displaying an impressive depth of knowledge about the product. Lacey's professionalism, expertise, and vibrant personality have truly won me over. I can confidently say that I'll be returning to do business with her every time I shop here.
Lacey was great, she was very kind and helpful and did an outstanding job helping me decide what I want to put in my home office
Amazing people, amazing furniture, service is outstanding, honest and simple process
Immediate service when we arrived to the store. Askari was able to help us find what we needed and very friendly.
Sydni was so helpful and kind! She made the process of buying a new couch quick and easy.
Rick and Jamal helped us out get good deal on our sofas thanks you to both of them
Great place to shop home goods at, Rick S and Mink were the tow amazing gentlemen’s, they were helping us a lot to find our favourite staff and of course they were helping us to get the great deal too.
Thank you so much Rick for helping me find my new couch! You were so kind and helped me the literal second I walked in 10/10 service
My dinning table was supposed to arrive on march 13th when I bought it that’s what they told me they call me today telling me the chair was never in stock and that it won’t be in stock until apr and that on april 4th it can be delivered
Lots of selection
I have a very good experience with pat; she is great and helpful in many ways.
Very good
Bought new bedroom set Jamal was very detailed patient and helpful.
Pat was amazing. She help us pick a furniture and made the process very easy. Would recomment this ashley to everyone. Talk to pat and you will have a peace of mind
Very friendly and super helpful. They explain the process very well!!
Russ was amazing!
Went into today to buy a love seat, was instantly greeted and welcomed into the store. Very impressed with the overall professionalism amongst all the employees. Ended up working one on one with Russ who was the absolute best, super informative, very down to earth, and is truly trying to help you find the right couch for the right price. Highly recommend checking out this store if you are in the furniture market. Thank you again Russ!
Was very happy with our experience at this location today. Ashley M. was so very helpful, knowledgeable and patient with us as we made our decisions on our purchase. When we had questions, she had answers! Thank you Ashley M. for your assistance today, we appreciate it so much! Really looking forward to our new couch!
We worked with Rick Sohi, at the Southcenter location. He was wonderful! He was knowledgeable and very friendly! We will definitely ask for Rick next time we come in!
Cindy was very helpful with answering questions and being patient with us looking at different options while we searched for a recliner couch for our new home.
Russ, was AMAZING and walked me through the process of finding my perfect couch and table! I appreciate all of his help. Thank you and I’ll be back to Ashley’s.
Great service!
Working with Sydni H was the greatest furniture shopping experience I’ve ever had. Honestly she took her time she explained thoroughly and she allowed me to look around and touch every piece of furniture until we make decisions. Thank you.
Sydni was awesome! Super friendly and knowledgeable. I highly recommend working with her. Came in for barstools and left with barstools and an outdoor furniture set!
Great service, Ariel was so helpful and kind
Ashley is the best, I didn’t get to purchase anything because I’m broke. But she was very nice and understandable.
Very good service from Samantha
We bought a couch and had a great experience with RR!
Albert is great guy, which he helped with what we need.
My shopping experience at Ashley's was excellent, largely thanks to Ricky's knowledgeable assistance. His expertise and great sense of humor made the process smooth and enjoyable.
Ashley helped me pick out my living room. She is great. Ask for ashley
After months of looking for the perfect beds, sectionals, sofas, and loveseats, Samantha helped me browse the store, making a list of the items I loved. She and I continued to communicate about possibilities and sales, and when I was ready to make a purchase, she took me back around the store to look at both new and things on my list. I persisted, and I'm really pleased with Samantha's level of service.
I’ve been to Ashley in Tukwila a few times looking for new furniture items. Rick was very helpful. Great customer service. I will return in the future.
Went to Tukwila store & RR was so helpful and amazing!
cute!
Great store
Lonnie took time with me and helped me pick out a comfortable power recliner. Kumar was also awesome. Great place!!
Samantha was very helpful and answered all my questions! Thank you for your help in my purchase!
Rick, wonderful service.
Ashley Furniture’s handling of my dining table and chair order was a disaster. The salesperson messed up the order, resulting in split deliveries and delays. Customer support was unhelpful and unable to resolve issues effectively. Cancelling the order was a hassle, and I received no confirmation. Ultimately, I turned to Costco for a better experience. Avoid Ashley Furniture if you value efficiency and good service.
We had an amazing experience with Pat, we were looking for a mattress and after dealing with the pushy sales people at other stores Pat blew our expectations away and was kind, patient, and relatable. She is how every sales person should treat a customer, definitely go see her specifically and be prepared for an easy process and stress free shopping!
Ashley M provided such a great and easy experience. She is very knowledgeable and at no point did she push a sale. See Ashley M for your furniture needs!
Rick is the best ! Helped a lot !
Great store selection. My salesman, Albert, did a great job helping me find the best suitable furniture size for my living room.
Jamal was great thanks for your wonderful service
The Ashley employe created a welcoming environment . They listen to your need. advise you professionally.
Ashley was wonderfull and great to work with will come back soon.
Ashley did a great job finding the right furniture for me I know nothing about furniture but she made it easy! Ask for Ashley if you need any furniture
We went in today looking for a sectional couch for our new home. Rick helped us find the perfect couch for our new home and he was so helpful. He made our experience smooth and stress free. A lot of times it can feel like the workers are trying to sell you something and make money off of you, but Rick was very genuine and it did not feel that way at all. I’m definitely glad that he helped us today and will for sure be back when to buy more furniture. Thank you, Rick! :)
Just like any other Ashley home store I’ve ever visited. I did have a great salesperson, Rick Soti, assisting me very friendly, listened to everything I was looking for and did everything they could to help me. I would recommend requesting Rick at the front when you arrive.
Jemal was a great help!!
Really good customer service .Sohi was explaining everything to us.
Rick Sohi was very helpful.
I really do not like going to large furniture retailers as it reminds me of going to an auto dealer. And all the pain involved just to get a price b/c many times the online catalog doesn't give you the feel. I retired from 10+ years in tech business development. My last stint was in cybersecurity. "We" were dreading the journey. HOWEVER, @Ashley in Tukwila, we met a very good salesperson - Ricky. He is excellent and made the sales process a nice adventure. He's taking a break from tech startups. ;-) Friendly and took time to understand what our needs were. I was ready for the negotiation. The price was below what we anticipated so good on him and his manager for that. Based on our experience I recommend Ashley and look/ask for Ricky. You should be pleasantly surprised. Especially if you are a business dev/sales person and appreciate thoughtful, customer oriented selling.
Very helpful
We had a great experience buying what we exactly were looking for. Rick Sohi was very helpful in the whole process.
I have bad experience from the Ashley Store. I have bought couches in November, and that time they told me, we will deliver to this in six weeks. They called me twice, and gave me delivery date, but they didn’t yet, so I canceled my order today.
Russ was really great, made the furniture shopping experience real easy .
Askari was so helpful without being pushy. He made us laugh & showed us exactly what we were looking for. I'm excited to have our new bed & couch delivered!! Great showroom floor. Prices are high, but I'm hopeful the quality will be evident as this is our first purchase for a couch. Protection warranties are inexpensive so that was great.
Ariel was very helpful with my questions over the phone, she’s very knowledgeable about all of the furniture….
Askari was super helpful and attentive.
Very friendly Staff..
Worked with Ricky Sohi today. Fabulous salesman who was very friendly and knowledgeable on what we were needing. He met all of our needs and we were out the store in less than 60 minutes.
Had a great experience with sales person, Samantha!!
Great customer service and shopping experience!! 10 out of 10 recommend!!
Love the staff! Super nice and friendly. Definitely recommend coming here if you’re looking for good quality furniture.
Extremely grateful to Ashley associate team and especially Pam. Our online order item experienced extreme delays and we had to cancel the item. But needed the item ASAP. Called the store and they had in stock exactly what we needed, quickly sent us an invoice and set up a delivery in just a few days. We are very happy with the way they helped us!
Askari was so great today he helped me so good today ill definitely be back
The salesman was very professional and accommodating - very helpful. Thanks
Sam was the epitome of professional. Answered all questions and we felt very happy about all our purchases walking out the door. There needs to be more people like her
Amazing salesman, we found everything we wanted!
Kumar greeted us and was very helpful. We were able to purchase the tables we needed easily.
Samantha was wonderful! We always pay a visit to Kirk who usually takes care of us and is outstanding, but Samantha is giving him a run for his money!!
Samantha was great and made buying my new couch and side table so easy!!
Good material with good price and recommendations of sales person
Very helpful and knowledgeable of products
We had Great experience, thanks to RR he was so friendly, calm and polite very calm personality I rally appreciate his service and kindness. Thank u RR I don’t think
Thank u RR
Samantha did a great job helping me with a chair order. Very professional and courteous!
I purchased the sectional and sales associate Pat was very helpful. Thank
Was helped as soon as I walked through the door but once I made the sofa selection, the purchasing process took forever. It was also much more paperwork to use my Ashley credit card then it was to use my Discover, which I ended up opting for just to get out of there. Great selection of products though and get sales.
Nate is extremely polite and made sure that I was happy with my purchase! He went over the top with the price by giving me a 5% discount and triple checked that everything was correct before checking out 🙂 Thank you, Nate!
We had a great experience with Nathaniel Mendoza, from the moment we walked in the door. He is professional and very thorough.
Pat is so good and friendly too
I really really appreciate all the help today Thank you RR and the manager, you guys were amazing 🙏🙏🙏🙏 helping me with financing and showing me all what I want that was amazing!!!
We had an excellent experience at this furniture store, thanks to the outstanding service provided by Manager Lynnese and Representative Bobo. Their professionalism and helpfulness made our visit truly enjoyable. We highly appreciate their assistance.
The store was awesome with a great collection and decent prices. Make sure to ask for Pat; she is great!
We’ve driven by Ashley Furniture for many years and today was the day we went in. Omg! The moment we entered the store, we received the best customer service from RR! He explained it’s a showroom it would take 10-12 business days for delivery with assembly. I found a fabulous couch and dining table! RR was knowledgeable, professional, fun and, honest. Checking out was quick and easy. We picked the date that our furniture will be delivered as well. Consider stopping in Tukwila location Ashley Furniture and looking for RR! He’s the best.
Amazing place to shop, R&R was our sales man and he was super helpful friendly and was able to get us what we want. Higley recommend it
Just pursched dinning table and sales person name Bianca was really helpful and got us huge discount. Strongly recommand to everyone!
R r was a great guy
Nathaniel was awesome and very helpful!
Nate was so helpful! He never left our side and gave us his honest true opinion. We even got coverage for our new couch! Thanks Nate 🙏
Lonnie and Ruby did an awesome job of helping me find exactly the furniture I was searching for!
We had a great experience buying our dining room table here! Kumar was so helpful, he listened to our wants and needs and we found the perfect table! So happy!
If I could, I would rate them 0 stars!! I have never had so many issues with a furniture purchase. First, the salesman lied to us on the delivery date of our furniture, the delivery date arrives and they bring us the wrong sleeper sofa (the other sofa had to be delivered a different date), they come back to pick it up but can't deliver the correct one because it was damaged. We waited a two more weeks for it to get delivered only for it to break after 3 weeks!!!! File a claim, wait another week or two for a tech to tell us that it needs to be exchanged which we figured because the frame hold our sleeper mattress broke. Spend a week calling ashley to get an update and finally get it delivered today. Only to see that the couch is stained with blood and has an odor!! This is absolutely unacceptable. I paid for a new couch not used. If i wanted used, i could have found one on online. Customer service is hit or miss and now we have to wait for ANOTHER person to look at it before they can even do another exchange. The original rep said they could clean it 🤢🤢🤢. I'm sorry but I don't want furniture with someone else's blood.
I bought two pillows. The salesperson was knowledgeable and we got the right pillows at the right price.
So far, so good. We’ll see when it arrives as promised. Thanks to Jamal for the amazing service!
Askari lee was so good I loved his effort in making a sale I enjoyed his time he’s great keep him at Ashley’s
Very good experience. No pressure, just helpful customer service!
Good service ASKARI LEE WAS SO GREAT LOVE HIS WORKGOOD JOB AT EVERYTHINGHES REALLY A GOOD EMPLOYEE AND YOU GUYS DEFINITELYNEED TO KEEP HIM HES A GOOD VIBE AND GOOD CUSTOMERSERVICE LETS GO MR LEE
(Translated by Google) The attention was super good thanks to Mr. Russ for his attention and kindness (Original) La atención fuen super buena gracias al señor Russ por su atención y su amabilidad
Great store and collection! Russ helped us find the best piece and price :) wpuld def recommend
"Four stars" is my initial rating based on the ease of finding and purchasing what we were looking for. Russ, our sales person, did an excellent job of actually listening to what we wanted (so many sales people try to direct you to what they want to SELL rather than what you want to BUY), showing us the options and then completing the sale remotely, after we'd taken a few hours to consider our options. I say this is my "initial" rating because the item we ordered won't be delivered for several weeks, so I can't yet provide a rating for my total experience but so far, so good!
Great customer service and super easy to buy a couch! Lacey made our whole experience great as we searched for a sleeper sofa. She steered us towards one that we absolutely fell in love with and we can't wait for it to be delivered. My partner and I will definitely be coming back. Thanks Lacey (and Lacey's manager!)
Jamal was very knowledgeable about the products helped us get what we needed and wasn’t annoying
Service was excellent. In & out in 30 min with delivery set up in 2 days. Thank you for the great service and friendly staff.
Quick and easy process. Lacey is the best. She made the process simple and with understanding.
Love our recliner and Raquel was super helpful in helping us select just the right one for our needs.
I had a great experience with Ms Raquel and the finance team!! Thank you for your time !! Great service!!
Sales lady was excellent. Product arrived in nice condition. Overall a great experience
Back again customer service was on point excellent!
Our sales lady Ruby was great and very patient with us. She Was very helpful and gave many options and ideas. I will surely come here again and ask for her assistance. Thank you for the great service.
I was helped by Navid, who was very patient, listened well, and directed me to the product I would eventually purchase (after going to see what 4 other furniture stores had to offer). Yours was the first store on my list, and the last! I am looking forward to my delivery next week.
Made it easy to switch orders and adjust shipping dates.
Lacey made our experience at Ashely Furniture smooth and stress free.
Ruby was very pleasant and she listened to our needs and did not Presure us to it all. Lennis the Manager was also very effective and help us out to checked out. I was dissatisfied with the long wait to deliver our items.. the service was excellent.. keep up the good work..
The help was friendly and helpful we feel like we got the best deal.
Navid was great to work with. He quickly helped me order my dining chairs and helped with delivery and assembly. Highly recommend!
I always like this place. Well organized. Multiple staff to help. Their delivery and assembly options are easy
Good price and many style have.
Five stars for Ruby out of tukwila WA
We have had a wonderful experience when purchasing a couch here. The staff was very helpful and patient. And they really went above and beyond with our queries. I absolutely recommend this to everyone. P. S.: Look for Pat Manapat she is awesome.
Efficiently found what I was seeking. Salesman Albert very helpful.
Ms Raquel was fantastic. Helping me with my shopping. Very tentative and asked right questions to help me with my style
Great customer service with Mr.Russ
Russ and everyone was very helpful and friendly. Great prices and delivery made it easier.
Bad experience on the warranty I spend on buying bed, dresser and mattress They didn’t take care the way I was expecting
I live in Auburn and I just heard Rain (!haha!) transferred to Tukwila so we drove all the way out to this location to get that home feel she provides when you walk in the door. She pays attention to my wants in furniture and doesn’t try to push and prod like I am just a number. We love her energy and her smile. Great customer care from Rain …
friendly and quick!
Sales person was very helpfull
Raquel is amazing and knowledgeable. She offered great recommendations. She was patient as we were indecisive but she helped us walked out with everything we were looking for. Thanks Raquel.
Albert was very helpful and PROFESSIONAL. He is also a wonderful salesperson. Please keep him here to help more people. I really appreciate him. Thx. Aisha.
Romulo was very helpful
I worked with Russ and I found the perfect couch! Russ was great and their prices were amazing. I also don’t have to wait months to get a couch, only 4 days!!
Great service from Tom. Got discount for going in the store.
This Ashley Store was great and offered many quality products. Customer service rep was helpful and knowledgeable about the choices I made. The only disappointment I have is that after paying in full for my purchases, I now have to wait almost a month for my delivery. Had I known that, I might have chosen a different furniture store!!!
Isn’t it bad when you have to ask a sales associate to stop following you around the store ? As I walked in was asked if I needed help and replied “I’m just looking”, she then followed me around the whole store staring at me. I made sure she got her daily steps in though !!! As a side note their furniture is grossly over priced for the quality it is. The furniture is made of poorly covered MDF, pay a little more and get good quality classical furniture that will last. The trash they sell here won’t last a couple of years, Ikea is better quality.
Good service right away...customer service..my sales man is very good. I appreciate this service..thank you bro much respect
Would do business again, great customer service and selection. Go see Albert for all your needs!
Russ was helpful, not pushy, wanted us to shop around and come back if not found anything we liked. He was awesome!!!
Excellent quick service
I would rate 0 if i could. Super super bad quality and does not provide refund for mattress. Don’t trust sales there and don’t buy there!
We had an awesome experience at Ashley Furniture in Tukwila! Russ was absolutely wonderful and he was so patient with us as we went back and forth on deciding on the perfect sofa and loveseat for our new home. I’m so happy we decided to pass by Ashley. I truly recommend this store and Russ.
Had a great experience!! Russ helped us find the perfect furniture for our living room. He showed us similar models and explained all the features of each. I would absolutely recommend Ashley Furniture. Ask for Russ! You won’t regret it!
The product quality in Ashley is consistently outstanding, exceeding my expectations every time. I strongly recommend September who is the best sales Associate, helped us with patience and she makes sure that we are getting what we want.
Albert was very helpful on our sofa searching.
Albert him give me very good service, exelente, fabulous I recommend this store.
Albert was very helpful and professional.
This was such a positive experience. It is so difficult to find furniture and to have quality people helping you. I definitely rate this visit 5 stars!
Albert was amazing fast and friendly service. Would recommend coming to see him for a good shopping experience.
Great customer service! Awesome selection..
I had a good experience at Ashley store, because the associates explained everything well to me.
Shopping experience was good delivery service and communication was awful I will never shop there again. I have been a longtime customer. They lost my business forever
Albert and Mary was very helpful. We really appreciate that. We thank them so much. Their customer service were the best.
Pat M. and her manager are exceptional professionals! They are friendly, knowledgeable and most of all fun to shop with! Thank you ladies for all your help :)
We initially dealt with Harvey. On return Trinity and Mary gave us excellent and friendly customer service in organizing our couch. I would highly recommend going to Ashley furniture Tukwila.
Quick and easy trip to get my bed. Should be here next week, couldn’t have been easier.
Friendly and helpful folks, selection and purchase process was very straightforward! RR was great and helped us find furniture that fits our space!
O MY GOD RUN Sales people are nice but if you need anything they send you to customer care in India horrible cant understand them virtually impossible to call store directly get sent to India. 10 calls to cancel an order because we wanted another color. I wont risk doing any more business with them.
Russ was a great and understanding sales person!!
Walked around for 20-30mins and couldn't find someone to answer a few questions. Nobody at greeting desk at the front door, and literally all employees were on the phone or tablet watching videos. I like the selections that I could see in person. The product I was looking for was unfortunately online only.
Great selection, good prices
Thank you Russ Clapp. You have a wonderful attitude and very professional. Me and my Other half really enjoyed the conversations and information you gave us during our visit on Sunday October 8, 2023. Look forward to getting our new dining room set up next month in my new 1st purchase of a home.👍🤗👋
Abby is an amazing associate! She spent so much time with such patience and allowed us to see, sit, and experience to pick out the perfect recliner for our nursery! Mary the manager was also so helpful and we appreciated her allowing Abbi to spend so much time with us. We will be returning for other pieces for our family room! We look forward to Abbi and Mary helping us find the perfect things and pieces for our home! Highly recommend for clients/customers looking for large and small items for a beautiful home! Thanks to both of you for amazing service!
R.R gave me exceptional service and helped me choose wisely for my new dining room set for my new home!
Had an amazing experience with the customer service! Ruby, Mary, Dee and the entire staff was wonderful! I will definitely be back to purchase more items. Thank you for your help and wonder experience. Madeline - Ashley store Tukwila, WA
Great line of product and availability. Lacey was an excellent Customer Service rep. Didn't hassle us too much and let us decide and directed only as needed, not unsolicited. Great experience. I highly recommend this store.
Great Experience. Izhar was extremely helpful and very personable providing a very positive experience.
I was extremely impressed by the way Ms. Lynnese Prescott resolved an issue that I had and offered me her help, knowledge and made it possible for me to get the furniture I wanted with a delivery date to suit my schedule . The items in store are beautiful but the excellence in service by Ms. Prescott is priceless. I am truly a happy customer!
They were very helpful and able to price match which was a nice surprise! So excited for my new couch. Thank you Ashley!
Russ made the decision of buying a brand new sofa so easy! Many protection plans and benefits of buying at Ashley Furniture!
Wry helpful and professional! No surprises.. price as agreed
We ordered a lot of furniture from Ashley a few weeks ago and our barstools came to us as bar height instead of counter height. The sales associate incorrectly entered the item number in her POS system and my wife and I didn't notice. We asked the associate numerous times to make sure she ordered the correct item and she said she did. When the product was delivered, there were numerous deliveries arriving at the same time and we didn't check the shipping bill. I called customer service to simply ask for an exchange as these bar stools aren't even being used yet and in the same packaging that they arrived but was denied. I asked the customer service lady for a manager's phone number at the store and she was not allowed to give it out. LOL. What a terrible customer service organization......I guess I will cut them down myself and will never shop there again. This will be a great teaching moment for my 60 employees about how important it is to make it an easy enjoyable process for the customer rather than pointing at a bill that says they shipped the correct product. So frustrating.
We bought a sectional from Ashley Furniture and its arrived in a couple of days they delivered and arranged all the pieces. We are so in love with it.
Russ was great. Much fun & helpful
Russ was great, knowledgeable and friendly! He got us a great deal on our mattress and delivery. Only a two day wait. Thanks Ashley Home!
Excellent customer service, respectful and knowledgeable sales professional and one window shopping furniture store
I went in to look at furniture, ended up buying two pillows on clearance because we ran out of time. Well to buy these two pillows, we had to create an account, pay for the pillows, then wait for all the paperwork (again for the clearance pillows) to be collected from two places in the store. Since then I've received three emails and two texts from this store about my purchase of eleven dollars worth of pillows.
Jetta was amazing and helped us with our dinning room table. 5 star service
Trinity was awesome. Super low pressure sales person but also helpful and patient with us. Ask for Trinity if you go to the southcenter location!
Great service!! Great price!! Great couch!! Pat is wonderful to work with!!
We live in Issaquah, but make the trek to Tukwilla to go to Ashley anytime we need furniture. Recently we purchased a next generation couch, plus side tables and coffee table. Pat was amazing working with us! We were in and out within an hour. 12 month no interest financing is the way to go.
Furniture is really good quality, also considering they have a good warranty. Carlos helped me find a couch that fit my small apt perfectly, and taught me soo much about how they make their furniture, it was a pretty awesome experience 10/10.
Great customer service
Great shopping experience with Mr. RR
Carlos was very helpful and friendly. He helped me find the perfect set of chairs for our office lobby. The process was quick and efficient, highly recommend !
Annisa was amazing and helped made our purchases so easy and smooth!
Jetta was very kind helping us find a bed frame!!!
Five stars for how Annissa and Toni assisted us with our shopping.
September Jaylen and Toni assisted my husband and I on 9/19/23. They were all very personable attentive knowledgeable responsive and thorough. The information they relayed was precise and very helpful. We were shopping to replace a recliner for my son which made a lot more since than the previous high tech model and the purchase allowed for accessories. It was a great shopping experience!
Thank you Pat for your help!
Awesome experience. Russ was amazing and so helpful.
My husband and I had a great experience with this store! We really like our Sales Rep April, and her Manager Lynese. If you looking to get a furniture from Ashley in Tukwila, we recommend to look for them! They will really help you to get what you want.
We came looking for bar stools, we were attended by Netta. Such a welcoming place, Netta was kind and patient with us. Loved all the furniture will be coming back !
I love this place super friendly and love the staff definitely a store I’d recommend
It was a pleasant visit and the agent was very helpful and entertaining.
Russ was the BEST salesman!!! Get this guy recognized💓
Lacey was amazing with helping me get my new couch and mattress!!
Lacey was great
I had an in-store credit that I needed to use before it expired, I was helped by April and her manager Mary. They were very helpful.
Annissa and manager Lynnese did a great good helping us out.
We had an awesome experience working with Lacey! She was efficient, friendly, patient, and went above and beyond to help us with our couch experience. She definitely made our overall experience great!
great selection, but the staff are like poachers. you get different price’s depending on who you talk to. They say “free shipping” but charge $200 for them to bring it inside “assemble” . i’ve bought a couch here in the past and wasn’t happy with it. Only reason i came back to try again is because they messed up my order 2 years ago and i found out i had over $100 credit. 2 years after my purchase. i wouldn’t recommend to my family and friends better off buying at fred meyers or even costco!
Russ was wonderful! Best customer service!!
Low pressure today.
Thumbs up!!! She was very kindness. Mary, thank you so much.
Overpriced furniture with some difficult staff
Staff i interacted had knowledge of their product , was very professional and experienced
Went shopping during the Labor Day sale and bought a new couch that I am really excited about! Special thanks to Carlos O. for helping me find the right one. We looked at plenty of options and I really appreciated being able to take my time and not feel rushed. I recommend going to Ashley Furniture in Tukwila if you’re looking for reasonable prices and friendly and supportive staff, like Carlos.
Russ is absolutely fantastic. Great guy. Made for a wonderful shopping experience 😊
Lacey said hello to me and welcomed me into the store
Netta was amazing come to this Ashley’s u won’t be disappointed
He do good job
We were helped by Russ and it was a pleasure working with him. He helped us with what we were looking for and we found the perfect L couch for us. Thank you Russ!
Amazing customer service! Russ was so polite, informative and helpful. Never pressured us into buying anything (although we were adamant on purchasing a couch already). On top of that, Russ went above and beyond to matched deals from other stores to give us a better price for our sofa. Thank you Russ and Ashley's Furniture!
Russ was a great help with us purchasing our first sofa. He didn't pressure us into purchasing at all, but rather we felt more like he was a friend who wanted us to help us find the sofa for us. He even matched prices for us and made sure we were getting the best deal. Thank you Russ.
Easy. Good selection. Nice sales person Trinity. Great prices. In stock. No waiting for 10 weeks.
We had really great service and appreciated the care taken by the sales team.
Pat was an incredible saleswoman! We appreciated all her help. Very helpful and friendly.
Anissa
Harvey is great!
I have a hunch that I was supposed to meet RR today after my purchase online failed for whatever reason. I’ve been stressed out with my move process and frustrated with my online experience, but coming into the store and being immediately helped by him was a blessing. He was calm, patient, thorough in asking questions to order the right things and he made me feel very comfortable in the whole process. I left with a huge smile on my face and this is the reason why I continue to buy Ashley products, because of the ease of the in store process and commitment RR has to caring about others. Thank you again!
Look for Russ! He helped us get the best price and find something we absolutely love!!! Thank You ASHLEY
Donneta made the process so easy! first time shopper at Ashley furniture she made it feel comfortable shopping here:)
Excellent customer service at the Tukwila store.
September the sales rep wonderful and knowledgable
Great experience with Russ - 1 week delivery
Netta was amazing this is a good store
Mr. Russ was a good representative of the store. He understands when you suggest something. He knows how to guide you in what you choose
Mary is awesome
Prompt, friendly service!
Met with Carlos today, and he was very professional, knowledgeable, and really cared about the product I was looking for. He has clearly done his research on their products which was very helpful especially for someone like me who doesn’t know much about it. He was very patient with me in deciding which options to go with, making sure that I absolutely love what I buy. Very personable and friendly, I highly recommend seeing Carlos when deciding what furniture to buy!
We've purchased furniture from Ashley HomeStore on a few occasions now and each time has been a simple & pleasant experience. Their staff is super friendly and accommodating when it comes to answering our questions or helping with finalizing our purchase.
Furniture is great - decent price and quality. The delivery process, specifically confirming the delivery, SUUUUUCKS!!!!
Very helpful and kind service :) I felt very welcome and had my questions answered by Netta.
Jose at Ashley furniture gave us the best service, supervisor Josh was fantastic as well !! Thank you!
April was so helpful and made finding the right couch for my budget super easy!
My daughter and I stopped by Ashley today looking for some ideas for her room remodeling. Sales Associate September helped us today. She provided an excellent experience. No pressure sales, gave us enough space to look around, and when we had a questions she was right there to answer them. I recommend that you see September for your furniture/home needs the next time you stop by Ashley.
Trinity was very nice and helped us find exactly what we were looking for. Thank you!
September was fantastic! She was very helpful and kind!
(Translated by Google) Net (Original) Netta
April was great!
I had some uncertainty with a previous service representative at first but the next one I spoke with was professional and customer focused. She helped resolve some concerns and promptly called back at my convenience. Thank you!
This was great experience and Trinity was very helpful and knowledgeable about products
Carlos is awesome. Talk to him about your furniture needs for sure.
Thank you Netta ur amazing she paid attention to detail this store is nice
Chair was delivered and made awful creaking noises. I thought this was maybe because it is new. I gave it two weeks, then noticed broken wood coming out the bottom. Ashley's said they can only exchange furniture within 72 hours. I had no idea. This was not stated anywhere. So now, I paid almost $1000 for a broken chair. I hate the loud creaking sound so we don't use it. This company does not stand behind their furniture or its quality. Needless to say, I bought my bedroom set, couch, and entertainment set from a different company.
Came into Ashley today because I needed a new couch. September greeted me at the door and was nice enough to guide me to a couch within budget and that I liked . She had a great attitude with a willingness to help. I had been to a couple other stores before walking into Ashley and the employees were nothing like that. Needless to say I made the purchase with her. Go see September at Ashley she won’t let you down !
September was the most amazing person to help me out there with my new couch ! She was very helpful with assisting me on what I wanted which can be very picky at times but she walked me through it easy breezy and now me and my family are enjoying this beautiful couch!
Ross was amazing
Kumar was very helpful. Great experience!
Ashley did an amazing job. Thanks Netta/ Donneta
Navid, our sales associate, was very friendly and helped us find what we needed. Price and quality were great!
I first went to the Auburn store and was hounded by attendant’s after asking for time to browse through the store. When it came time to purchase I was told that my furniture could be “thrown” at the front door if I didn’t pay for the premium delivery. I visited the TUKWILA store and it was a completely different experience, Anissa and her manager Mary were very detailed oriented and explained everything about delivery and premium pricing.
Great service and sales support. She showed us everything we wanted to see and made our decision easy.
Tom was so helpful and patient with us as we were browsing the store. We are so excited for our new couch purchase. Thanks Tom and the Ashley team!
Really professional, explained a complex process in simple words! I really recommend them!!
Great place
Awesome class
Awesome information, very helpful explanations and good insight about the process and getting started
Jose and Trinity were very helpful and friendly. They helped me find the sofa sleeper I was looking for and made it a very easy process.
Had a great time with Netta today picking out some great pieces for our house remodel. She was very helpful and fun to work with.
My salesperson is Pat, she's very accommodating and she's knowledgeable. I bought my sofa and she is very helpful.
We bought a new couch and were promised a delivery date of Wednesday. In order to be there for the delivery, we took a vacation day. When the couch arrived, it was unpackaged and damaged. The delivery people advised us not to take it, because they said it appeared to be used. we were then forced to get a redelivery a week later, but a big part of our motivation in purchasing this particular couch from Ashley was the delivery date. Ashley declined to give us any compensation, or find a way to deliver the couch earlier. Disappointing to say the least.
Lacey was incredible at helping me purchase furniture for my new place. She was so helpful and genuinely wanted me to be happy and get the best deal possible! Her energy is so infectious and she really made the whole experience so smooth and easy going. Highly recommend visiting this store and asking for Lacey for a professional, personable, and overall great experience!! Thank you Lacey!
Great products but really really expensive, this is a store for RICH PEOPLE
The sales person was knowledgeable, helpful and pleasant.
Great staff to help you find what you need, clean store, good atmosphere!
Excellent customer service. Didn’t spend any money and they still treated me well throughout.
Kumar was very intelligent, knowledgeable, patient and just plain great. We for sure do more business at Ashley AND bring ALL the family 😊❤️. Thank you for your service.
Went in to find a sleeper sofa. Jose greeted us immediately and personally showed us our options. He moved items out of our way so we could test them open and closed. Jose was so accommodating and helpful and professional. I never felt any sales pressure just exceptional assistance throughout the entire transaction.
I came in looking for a couch for my parents who just moved to Seattle. I left with a renewed appreciation of family, diversity, and the journey of life. And I also found a great couch at a great price. Thanks Russ, enjoy retirement with your family!
Excellent experience!!! I spent less than an hour in the store from start to finish Tom provided amazing service!!! Thank Ashley Tukwila Team!!!
Beautiful store
We had a great experience buying furniture from Ashely. Russ was our seller and helped vert much. Hi is a great saleperson.
Russ is awesome, He kindly helped us.
Wow!! Remodeled and refreshed! Store looks amazing!
Dinners did amazing love this location
Don neta was so helpful love this location
I like that the sales people where not too pushy helped us to think our options and really decided on what we really end wanted for a couch.
Kumar provided great Customer service.
Thank you for making our home wonderful again
Lynnese is awsome great customer service wonderful shopping experience Thank you
Take your business elsewhere, they lied about their furniture protection, lied about stock. The sofa has a nail sticking out and insurance asked us to fix it after which they would patch the hole…2 years of use but the sales people have lied to us about the insurance . Will never be going to Ashley ever again.
trinity was sweet and helped me fine exactly what I was looking for
It was great. Very patient and great to work with.
She was very helpful in helping us find what we wanted! Explaining the process. Very patient and super sweet! Very great full she helped us out on getting exactly what we were looking for!
Went to the tukwila store, I was impressed with the quality of service provided. Highly recommend!!!
RR was such a gem to work with at TWkulia location. He helped me find my rug and sofa. I appreciate his patience and knowledge. I will def be back again!
I ordered my son a loft style bunk bed with computer. It came out to almost $400. I ordered it online. I got no email, follow-up no phone number to contact anyone. No order of confirmation so I couldn't find my order for them. Took 4 and a 1/2 months to deliver the bedset which I was unaware of what's coming and I was out of town so though the bedset was taken by a neighbor. I filed a claim with Ashley found out the delivery date. I then found my bed now Ashley will not assist with the return. Of the bedset. They're stating it took me too long. To reach out to them. I had filed a stop payment with my bank. Because I thought it was a scam since I had no contact information. Ashley has no help to me at all. And I'm out $400
Russ was very helpful and informative when assisting me in buying my couch. It was a very simply process and I had an awesome experience. Thanks!
Can't make a delivery on time to save their life
The store manager Lynnese was awesome! She was polite, professional and showed lots of patience!!! She helped turn my new house into a HOME!!! so cozy... Definitely recommend her expertise!!!!
This store is amazing thank you Donneta
Donneta did an amazing job helping us. I would definitely recommend this furniture store.
Staff was wonderful and really helpful! Great Experience.
Great, courteous staff@
We love Mary💕👌
We were treated like Rock Stars! Thank you for outstanding service.
Sales Associate worked diligently with me to find items that would blend with my existing furniture.
This place is shoulder to shoulder discount furniture. It was hard to imagine in your living space just because of the sheer volume of clutter that is in the store. Midas 3-stars for the same stuff you would see at other discount furniture stores..
I worked with Lacey and to be honest she was the nicest person in the store. She came right up to me as soon as I walked in. I was originally just window shopping looking at prices. Now I’m talking with my wife and we are thinking about buying two different couch sets for our home and cabin. If I do go back I will refuse to work with anybody else due to the wonderful professionalism and care she showed me. Greatly appreciated 100% satisfaction!!
russ and alex are awesome. they’re very informative and helpful. ask for them when you’re buying here!
We had a great experience with September. She is my go to sales person.
Has good furniture and we got tables from them and they were great
The employees in Tukwila were so nice and helpful. Trinity and the two employees at the desks helped alot for a very smooth purchase and answered all our questions. I went to lynnwood store and the manager were not helpful and did not care about our wishes and what we wanted. He was very unpolite with us and wasted our time. We ended up driving 1 hour to Tukwila because of the bad sales they had. Me and my husband are very happy we did that to purchase our house furniture and bedroom set from that store and was helped by a very nice and polite people.
Very helpful!
Great couch paired with wonderful customer service; easy to purchase with timely delivery and set-up. Will shop again!
Mary B did an excellent job finding me a great deal for my budget
The products here are top notch and priced fairly. The staff is friendly and professional and their manager, Mary is an all star! Her interior design skills are some of the best you’ll find. If you want a great experience, hurry in today!
I was a very nice service 5 stars
Lacey was great
Our salesman A. Rod was extremely helpful and friendly, made the process easy. Thank you for making easy for us
Not friendly or helpful.
DO NOT buy from Ashley. I purchased a loveseat on 6/3 with the expected delivery date on 6/6. A couple days later I was told it was out of stock and will be delivered on 6/13. The next day I was told it will be delivered on 7/1. So I called to canceled the order on 6/9. Now it's been two weeks and they still haven't given me the refund, and they told me to wait for another 3 days to get a response. Absolutely terrible service.
I'm certain that no buyer has received his item on time, or at least a week after the specified time. This store needs to be monitored by the owner and the concerned authorities. Look at all the reviews. Everyone complains about delivery and constant lying in set up the delivary time, not now but over the past 8 years. I bought some furniture almost 6 years ago, and I got a very funny story where I did not receive the furniture even after a month of purchase and communication with boring customer service, and I've already decided not to deal with this store again, until 10 days ago, I had to buy something new and my wife told me that she does not think that the problem of six years will be repeated, they must have improved and developed. Look what happened today 🤣 Within one hour I received two calls from Ashley's staff, the first told me that we have to delay your order by a week, and the second said we need to delay your order by two weeks behind the specified date and there is no guarantee of that. I'll leave the decision to y'all!
They will be nice to you until sale is complete and that's it. The dining table I bought was delivered to us a month later (this was agreed upon, so fine) and the guys that came to deliver were in a hurry to leave, and they didn't assemble my table well (for which we had paid $100+). On calling the customer service back, they promised that they'd send a technician 3 days later. I took off expecting the technician only to realize later after calling them that they rescheduled on their own without letting me know. The lady I originally spoke to said she will initiate an email for refund, however, the new lady who informed me of the reschedule said need to go to the store where I bought. Sneaky practices, subpar delivery and assembly experience. Never buy from them. Edit: after a year the dining table broke, however, Ashley actually gave me a replacement table for free. Upgrading from 1 to 3 stars just for this gesture.
Store Staff Tom was very helpful with my purchase and was able to get additional in store credits. Will come back if I need other furniture.
Affordable prices, great options
We really like the furniture and the employees are not pushy or aggressive and very helpful.
never been to this store but my name is ashley and my parents went here and got good furniture when i was an itty bitty baby so 5 stars please hire me when i’m older
I recently made a purchase from Ashley and was having some issues with a defective product. I reached out to the customer service line and was having trouble getting information about what I needed to do to file a warranty claim. I decided to reach out to the Tukwila store and ended up talking to Helyn, the office supervisor. Helyn was extraordinary, she immediately took charge of my issue and began working on getting me a solution. Getting everything resolved took a few days and Helyn stayed on top of it the entire time. She said she’d call or email me to keep me in the loop and, to my honest surprise, she did exactly that. I was able to be connected with the escalation team who set me up with a technician. After getting the appointment set up, Helyn called to make sure I had received a call from Ashley and had gotten my appointment scheduled. I am so impressed with this store’s commitment to customer service and specifically with how wonderful Helyn was throughout the process. I can tell you, as I continue shopping for furniture pieces, this is the store that will get my business every single time. Huge thanks to Helyn and the Tukwila Ashley team!
My ENTIRE FAMILY has shopped with your nany SAFEWAYS, THROUGHOUT USA. Our lives are WORKING PEOPLE. OUR hopes lean towards our younger generation. Which, we Thank our Safeways Resources to helping our kids in today's society... we also need seniors help to work, due to this inflation, as our seniors can't afford the inflation , as we have no children to help us financially,
Great customer service and great sofas in all price ranges!
We could not find in the display area but Russ helped us quickly and efficiently. We were in the store in less than 30 min.
Loved LaTisha's and Russ' customer service and support. I know where to buy my furniture moving forward... Ashley 's! :)
Russ was great! Such a nice helpful salesman. I really appreciated his help.
Lacey was an extremely helpful, friendly and fun salesperson! We had a great experience, and she was extremely helpful, but even more patient, because we decided to go with a couch and ottoman after initially looking for a smaller sectional. Thank you Lacey!
Super helpful & attentive, and got us a great deal!
Izhar Vasquez was very helpful! He found us the perfect double recliner! He was very professional, courteous and knowledgeable. His calm demeanor made us feel very confident that we chose the right piece!
Worked with Dani at the Tukwilla location the entire team took such good care of me! Definitely will be back when it’s time
Lacey was so helpful! She knew exactly what to show me when I said I wanted a new mattress. She was not pushy at all and was very knowledgeable. Thank you Lacey!
When I arrived at the store with my daughter, two sales representatives were having a conversation. One of them saw me looking around- Kumamoto Agnihotri. He interrupted his conversation with his colleague (who clearly saw me and didn’t pause one second). Mr. Agnihotri asked if he could help me. It was perfect because I knew exactly what I wanted (I had been on-line) and he assisted me in making a purchase for my deck. He was polite, knowledgeable, professional, and certainly reflected the motto, “customers come first.” I was happy to make the purchase and am thrilled to give this five-star rating to an awesome salesman and human being who saw me when his partner refused to.
Trinity was really patient and allowed me to ask question after question I not only ended up with a bed, but I also ended with a nice couch & dining table, with an plan to finance these items with a low interest credit card . No interest when I pay within months. She did this And I didn't feel any unwanted pressure. Thanks ASHLEY TEAM
Russ at Ashley in Tukwila helped me figure out just what I needed and what I wanted. Thank you, Russ.
Friendly staff that didn't push too hard
Easy and simple process. Found what we were looking for without the hassle.
Kumar was very helpful.
Lacey is a pro!
Russ was super helpful in finding exactly what we wanted and sharing all the thing we needed to consider in making our purchase. Ask for him by name and you won't be disappointed!
Great service. Extremely nice great prices.
Please do yourself a favor and DO NOT shop here. I got a defective couch that was exchanged. I had to purchase a new warranty and was told the warranty on the defective couch would be returned. I’ve been calling every single week for the last 2+ months and every time I get told “you will receive the refund today or tomorrow.” Still nothing. Very shady business practices. Also be warned that when you exchange a defective couch the refund you get will be much smaller than what you paid, since they won’t refund all the taxes and fees. The couches are also poorly built.
Delivery was great. Very pleased with the sofa and the price.
Trouble shooting is clutch. Not enough said in reviews when all the team works like a “TEAM” a win for both the customer first and the sales team. Will continue to shop this Ashley whenever able!
Loved working with Dee at the front desk! Very friendly environment! Recommend for anyone who is looking for some furniture.
Lynnese was awesome to work with. She is the store manager and extremely friendly and accommodating! No pressure to buy and great service! Highly recommend coming and asking for her. 🙌🏽
Had a great experience here. The sales associate Christian helped me find what I needed with no hassle, he even got me a warranty for a killer price! I will definitely buy more furniture from here in the future.
Very friendly and helpful
Thank you so much! Great service all around.
Christian was excellent at helping me choose a bed and sofa. He was very knowledgeable and patient while I roamed around the store testing things out multiple times!
Trinity was amazing. Our third visit. Our third time with her perfect custom service.
Trinity did an awesome job
Great customer service with efficient sales processing.
I was helped by Dee while I was at your Tukwilla store and she was very patient with me and quite pleasant to deal with. It was a good experience. I will definitely recommend Ashley to my friends and family.
A-Rod was very helpful
An awesome time picking out furniture for this new chapter of my life Cierra was beyond helpful! The team behind her was smart sweet and hilarious! Thank you for everything
Came in here to just browse and left with a desk, same day. Thanks to ARod for showing me what I could take home today. I really needed a nice desk. Super helpful and what a great store location!
Amazing experience, Naveed is amazing. He was so patient with us and help us a lot to find the best thing that we needed.
Mehari was very helpful, very outgoing and knowledgeable. Would recommended him, ask for Mehari!
Store is well stocked with furniture and the staff are friendly and helpful.
Alex hooked my boy Armen with a nice couch. 👍🏽👍🏽
Trinity was very helpful and love the store So many things!! Love my table!!
A-rod! So helpful. This team is great. I had such an amazing experience. I wasn’t sure what could fit in my space and they helped me make a vision come to life! Thank you.
Cierra is friendly and helpful and a good choice to help you find what you are looking for!
This store is killing it! Everyone’s friendly they made my furniture buying experience very fun and I’m excited for my furniture. Big shoutout to Pat my RSA, Mary Myers the sales manager and the Office Lead Helyn Williams! You ladies rock! I’m coming back for more!
A few weeks ago, we had the pleasure of working with Trinity at Ashley Furniture Home Store and couldn't be more pleased with my experience. From the moment we walked into the store, Trinity made us feel welcome and valued as customers. She took the time to really listen to our needs and preferences and then went above and beyond to help us find the perfect pieces for our home. Trinity's expertise and product knowledge were incredibly impressive, and she was able to answer all of my questions with ease. Thanks to Trinity's guidance and expertise, we were able to find exactly what we're looking for. We couldn't be happier with our new furniture and the exceptional service received from Trinity. I would highly recommend her to anyone in need of a knowledgeable, friendly, and dedicated sales associate. Thank you, Trinity!
Went in this store Because I need a new mattress so I wanted to decided which one was perfect for me and Christian was the one who helped me and he gave me all the info I needed and was extremely patient, helpful and most important really polite👍I will definitely be coming back
Helyn W. at the Ashley Furniture Tukwila, WA. Store did an fantastic job in helping us select new kitchen / breakfast nook seating. The supply-chain issues were a drawback — the pieces had shipping delays & got stuck in California longer than expected. Helyn did a good job of communicating what was happening with the order.
Good vibes all around! So many deals and great products 😁
Trinity did a great job helping me find a new couch. 10/10 would recommend. :)
I went to the Ashley Furniture store in Tukwila to search for a chair for my dressing area. Helyn was my salesperson and was very patient and helpful in my selection. Helyn said that I might need to assemble the chair, but not only did it get delivered perfectly, it was also assembled. I would definitely recommend and return because of Helyns customer service!
Sales rep Christian has exceptional customer service and is such a hard worker. He will go out of his way to help and always go above and beyond. He’s the best!
I had a amazing experience at Ashley home furniture I loved how everyone was very nice I forgot his name but a nice man helped me buy my couch and was very patient with my questions coming back for my recliner very soon
Huge thank you to Christian he was very helpful and answered all my questions and was overall great. I had a wonderful experience here
Russ and Jaz were really helpful!! They both went above and beyond in helping me with my purchase, along with excellent customer service, would definitely come again next time i need anymore furniture!!
Trinity was really nice helping us choose the best matress for us.
Alex, the salesperson at the store was terrific!
Trinity was very helpful and friendly! We ended up leaving with exactly what we were looking for in a couch.
Ana is the best customer service representative She is amazing on what she does!!
if you are looking for new furniture for your place just go somewhere else i have good service from the sales guy but he lie , after payment was done he told me i have to wait 1 month for delivery is ridiculous i have and other quote from other furniture they told me 3 days delivery after deal close anyways i trust on sales guy i told him its ok if delivery is made before april 19 because i have a trip out town after the 19 april and guess what i have delivery but incomplete they told me i have to wait another month for the rest of my order B S , I dont like to leave bad reviews but ashley furniture deserved it,im still waiting for the shipment from china or i don't know from where but 2 months is ridiculous so they can bring the rest of my order !!!!!!!!
We appreciated the gracious help from Lacey and Alex for guidance to complete our living room vision! Both so helpful and patient while we made our decisions. We will be back for finishing touches! Count on these folks!
Huge shout out to Christian, the Ashley Furniture Sales Associate, who assisted me this past weekend. He was very knowledgeable, courteous, and super helpful throughout the purchasing process! Many thanks for the superior customer service!
I brought a sofa from here. Sales man Dastan was awesome. He help me to figure out the quality of sofa. looking forward to do business with Dastan again.
I was helped by Jaylen in customer service, he was very helpful and great! He helped me and my mom find a great couch set in our budget. We are so satisfied :)
I worked with the sales rep, Mary, she made the whole process very easy and fast! I had other sales reps offer to answer any questions as well, as I walked throughout the showroom. Scott is the best!
Lacey was my sales associate and all I can say is thank you, she was very friendly at first site, I bought a sofa and she sold me a mattress and bedroom set. Delivery was amazing and everything I bought was great thanks lace K
Robert was great! Very helpful and got what I needed for my new families home!! Definitely the best customer service I have had. Thank you Robert for all your help!
Attentive service without being pushy
Great Customer Service. Good Work Environment. Everyone is nice and polite.
Customer service was very helpful and professional ❤️
Lacey was extraordinarily helpful and knowledgeable .
I work with Lacey and this lady is the best. Lacey is very professional, intelligent and have knowledge of Ashley Furniture products. Lacey handles transactions very smoothly. I would definitely give Lacey a Five Stars!
TRINITY WAS AWESOME. FEOM START TO FINISH 1 HR. VERY PROFESSIONAL AND HELPFUL.
I met a very patient sales associate name Lacey Johnson. Being sixty nine years old and being my first time shopping for new furniture was kinda of scary. But she has excellent customer service. I walk out with all the things I need. She made sure my things were delivered on time. She told me that she would make it hassle free and she did. I have told several friends to ask for her. I just want to say good job young lady.
Trinity helped us to find our new bedroom set, she is very nice and listened to our needs. She explained all the financial questions we had . Also Mary the sales manager was super nice, highly recommend Ashley home store Tukwila Employees are super friendly.
Trinity was fabulous in helping us find our new couch and coffee table. She gave us great recommendations and the process to get everything scheduled was quick and painless. Would definitely come back and see her again next time I need some furniture.
Alex was amazing! I was able to every piece of furniture I needed for my new home. I walked in the door with a budget and Alex helped me stay in budget. I am so happy with my experience and the items I purchased.
If you are looking for friendly and no pressure shopping I highly I recommend Pat! She’s awesome. We had a great experience, delivery was on time with first purchase it was reclining couch and we just bought another two more furnitures and it’s coming next week can’t wait!
Pat was amazing and she helped us buy a couch and two weeks after we bought bed frame and dining set! she definitely good at her job and very friendly!
Pat was such an amazing saleswoman she really helped me out. Great place!
This place is awesome for people moving into their first apartment or home (me). I went in and kinda walked around looking at sofas and an associate helped me out. He asked what I was looking for and I gave him a very general idea and so we started looking at different sofas and was able to give him and idea of what I wanted as far as color or style of sofa. After a few minutes, we were able to find a sofa in stock at their warehouse and was exactly what I was looking for. Don’t bother going to IKEA. Ashley’s has proper furniture that isn’t cheaply made college kid products. If anything, Ashley’s prices are lower and better quality. Out the door with taxes and delivery/assembly includes, the total was lower than even the cheaper sofas IKEA sells without tax and delivery. They were so helpful and were able to narrow down what I wanted and that’s exactly what I got for much cheaper than I predicted.
Kumar was very helpful
The store staff were great at time of purchase. After giving my NEW phone number 2x. It still was not in system I set up my delivery and setup for the 24th. Heard nothing. Went into the store to find out it was there error and then wouldn't refund my delivery fee. Could NOT guarantee next day delivery. Had to cancel my order. How unprofessional. My friends daughter brought a bedroom set and paid for delivery...that was left at the office for her to take to her apt. Horrible!
Ashley has a very good selection and I just took my time and browse the store. When I found what I wanted my sales rep was super helpful and we got the transaction completed very efficiently. My delivery won’t be for one month so I can’t speak about that yet. But my sales experience was very good. Update: delivery was excellent. It came when it was scheduled, I was kept informed by the driver of when they would arrive, and when they did get here, the delivery staff was so friendly. They check to make sure each piece is in good condition and made my delivery a really good experience.
Excellent experience all around , thanks Navid and lanise!
Excellent selection of furniture and it can be gotten quickly. Extremely knowledgeable & friendly staff.
Great furniture and great white glove service.
I bought i mattress from there was not what i wanted not firm had holes they came took pictures and still no solution they said 72 hours will contact you to see what will happen and nothing I got my mattress since dicember and now they will not change it for another one, I have a 1 year warranty, they had me go back and forth im really disappointed. Never will buy from there again I was told it was a great place to buy i guess not !!
Updated* Recently purchased a bedroom set, dresser and two night stands. Delivery was scheduled for February 26, 2023 between 845am and 1245pm. It showed up at 8pm that night. We called 3 different times that day about when the delivery would arrive and spoke with call center staff that sounded like they were stoned out of their minds. Not one call from Ashley saying the delivery was delayed. The furniture arrived in undamaged boxes for a momentary sigh of relief. Once we unboxed the the furniture one of the night stands marble tops was unlevel and there was a tear in the felt lining the top drawer. We called the Tukeilla Ashley store where we purchased the furniture the next day and were informed that since we didn't pay for "premium delivery" we would have to return the piece to the warehouse over an hour away south of Tacoma. This is insanity. For clarity, they delivered an expensive piece of furniture that wasn't damaged from delivery but defective from the manufacturer. And now I have to take half a day out of my time to deliver the defective piece to your warehouse so you can have another one delivered to my house? Guys, this is 2023 we all have camera's phones and email. The office manager at Ashley Tukwilla says that "it's against Ashley's policy and there's no way to send pictures of the defective furniture". I tried to reason with her, look you're going to have to deliver a new piece anyway. Let me send you pictures of the piece, it's obvious it is defective. Then deliver the new one and pick up the trash you sent in the first place. This "policy" is a complete screw you from Ashley furniture to every customer. The lack of customer service is absolutely mind boggling. We are currently awaiting a call from the general manager whom I called two days ago without response. Called again today and have a second request to speak with the manager. Never received a call back. Update* Visited the store March 9th and again the office managers complete lack of interest in rectifying the situation was really crazy. Then, thankfully the sales manager came over and listened to me, looked at the pictures and said, "It's clearly not damage from shipping, I don't know why we couldn't equal exchange the bad piece for a new one." She then needed to talk with another manager to clear it. Thanked her and went on my way. Received a call the following day to schedule delivery. Bottom line, is it shouldn't be this hard to get somewhere when a company like Ashley delivers you a piece of trash furniture.
The sales rep was great, Christian Rivas, very helpful
Pat was awesome and knowledgeable, she gave me honest and insightful advice which helped me to make good decisions on buying big purchases.
Russ was fantastic,he made our experience really fun.Would use your store again if Russ were there to have fun with.Terri Bowden
Nice costumer service. Very polite and helpfull
The delivery was on time, the service was professional...the guys were very kind..Thank you very much🙂
Super helpful staff! She was very patient with us while we figured out what we wanted which we appreciated.
The delivery and return process were abysmal. My situation: I had to exchange some furniture because it was too big for my space. During the exchange process, they didn’t delivery when they said they would. They did not coordinate to have the love seat I was returning to be picked up when they delivered my sofa. For weeks, I received messages twice a week with incorrect information. Then I had to spend time calling Ashley to correct the delivery and pickup. Overall, very frustrating experience.
I’ve been trying to get my elite award for months now. My order was complete in July and no one is helping me. I keep getting told my name is added to a list to be emailed but I haven’t received anything. Then when I call back, I’m told my name wasn’t on their list and they would expedite it. Now they aren’t answering at all.
So far so good. The furniture is beautiful great color. The seat cushions are a bit stiffer than what we sat on in the showroom but they may soften as we use them. Sales person was great not pushy and worked to get us a good deal
Stay far away! Price does not match the quality or service provided and there are so many other furniture options in the area. You will waste your time and money. I purchased a bed and dresser, the first noticeable issue is the off gassing . These pieces smell like they were just varnished morning of delivery and the smell doesn’t disappear. The main and major issue is they delivered broken pieces, i drove the broken pieces to their warehouse but they couldnt not be exchanged 1. Thats not their process (even though i was told by a sales rep to do that) 2. They didnt have the pieces in stock even if they could exchange it. The new pieces they scheduled for delivery and canceled/changed the delivery twice. Only to finally deliver more scuffed and broken pieces. Their solution? Send a technician out with a brown marker to paint the cracks. For the cost, it’s unacceptable.
Found exactly what we were looking for and worked with a pleasant, helpful associate.
My sales rep was so nice!
Very nice people always willing to work with you.
The worst customer service and store experience I have ever had.
Our first choice to buy furniture and beautiful store which makes u buy stuffs
Just purchased some stools and rugs from Mary. It was her first day on the floor, and she was awesome. Patient with my indecisiveness, not pushy, and provided her opinion when asked. She also wanted to make sure she did everything right and we understood the next steps for delivery, etc. She did a great job, and I will be returning when needing additional furniture!
Set provided an awesome service . Highly recommended
I left my first review 9 months ago and guess what?? I am STILL trying to get resolution from Ashley Furniture for a broken sofa sleeper! If you really want to experience the WORST customer service buy a piece of Ashley furniture, it will break and then you can spend the next 1 1/2 YEARS (yes years!!!) trying to get resolution. As it stand ZERO resolution, zero help, zero replacement...zero! I still own a sofa sleeper bed that has NEVER worked! Yea! 0 stars! Bought a sofa sleeper. Pulled bed out sat on it and the frame bent. Broken! They will not return this as I moved from the zip code I purchased it in. The "warranty" is there to cover THEM not you as a consumer. I would be so very carful buying furniture from here. Ask in detail what any warranty covers because it's there to protect them not you!
They ran two of our cards over and over again saying it was our cards declining when we knew it was your system. Once they figured it out and it finally approved, I asked for their names and business cards for the three people helping us in case all the times they ran our cards end up going through. They ignored me. I had to ask several times and finally the only response I got was to just call the store number and someone will help. One employee said to my wife "its not my problem, I don't know what to tell you". Needless to say there are a lot of furniture stores that will gladly take our money so we will never step foot in your stores again. I now see why you guys keep downsizing. Your customer service is a joke.
Russ is an amazing salesperson and I really enjoyed my experience at your store. Thanks for helping me load my table.
Jessica was an amazing help to us. Not only did they have supreme professionalism, but they also helped us find the perfect table for our home 😁
I walked into this store late evening after my days work. These ladies are in this store were welcoming and full of positivity. They guided me through after telling them what exactly I needed. It was closure but they stayed until I were satisfied with what I needed. I couldn’t get it all done in one night so I came back the following day to have my entire purchase complete. They were really helpful, knowledgeable and too welcoming which put a smile on face all through. I left the store with what I needed and fortunately my what I picked was all in stalk and going to be delivered on time as I requested.
Russ helped us out and he was very approachable and gave us space to make our decisions without the salesman push. Very good experience.
I had a wonderful experience today at Ashley Furniture Tukwila with Catalina. I had a horrible time making a decision on furniture and she walked up and made a decision for me within 30 minutes or so. I have beds, living room set and a now me and my son can move in our new place worry free. Thanks Catalina
I originally had an issue with my furniture but after working with Gaby and Lynnese they resolved my concern and helped me find the perfect furniture set I was looking for.
Very expensive
Overall had a great experience resolved my delivery issues quickly and came sooner than expected. Loved working with Lacey Johnson at this location! Would definitely recommend going back
(Translated by Google) The young lady who served us was more than kind and patient with us. Likewise, the lady who helped with the translation of the language. Really, thank you so much (Original) La Senorita que nos atendió fue más que amable y paciente con nosotros. Así mismo la señorita que ayudó a la traducción del idioma. En verdad muchas gracias
Jessica W was pretty helpful with the purchasing process. She showed me various options and we walked around a lot but I was able to get what I needed! Thank You!
I had a wonderful experience shopping at Ashley Furniture store in Tukwila today. All the staff is super helpful and they go out of their way to exceed the customer expectations. Kudos to the store manager for providing the best customer care that anyone could wish for. They offer a nice variety of products to furnish your home. The people working there make it an enjoyable and fun experience to shop. I highly recommend visiting Ashley Furniture store in Tukwila if you are looking to furnish your home.
love love love their furniture. The store is nice and clean and the staff is so friendly. Lacy is the one that helped me. I went there first to find a bed. She gave me all the info I needed and when I told her I need to think it through she did not pressure me at all. Went to two other stores and nothing even came close to what they had. So when I came back I made sure to find lacy again and she was just fantastic. Bought the bed and everything was quick and smooth. Thanks lacy for making it a great experience.
Great selection of furniture - particularly large dining tables and bed frames. Very reasonably priced in comparison to other big name furniture stores in downtown Bellevue/Seattle. Great customer service as well. Friendly well-informed people at the store.
Catalina was the most amazing help when I walked in! I normally don’t go into store to buy things and do it online but I decided to take a chance today and I was not dissatisfied. She went above and beyond for all my questions and showed me a bunch of different options based on what I wanted. I definitely recommend this store for any of your needs and definitely go see Catalina because she will go the extra mile for you and your family. Will come back in the future for sure!
Catalina was very helpful and knowledgeable. She helped me find the exact pieces I needed to finish my guest bedroom. I would definitely tell everyone I know to go see her if they need any furniture for sure. Definitely will be back if I need anything else.
Great place! Catalina was very helpful and friendly. She made this experience awesome I definitely recommend this place and will come back again!
Catalina was very helpful, very knowledgeable and all around amazing! If you need someone who knows their stuff ask for her! 🙂
recently bought a couch and accent chairs. Jessica W helped with our purchase and was super helpful during the whole process. Answered all our questions.
Worst experience ever. Staff has no responsibility and courtesy. They sent all the open box items and when we request for refund they don't respond to emails/calls.
Worked with lacey she has been very helpful with processing the sale and assisting me with understand my billing
The Manager, Sales person, and Delivery personel took care of my order. Blessings
Lacey was the best she accurate and patient. She made the purchase feel like I bought everything on sale. She was flexible and honest and I will definitely be back for my next decor purchase.
Had a great experience with Lacey very knowledgeable. and worked really hard to make the wife happy all I could ask for. I will be referring you to everyone I know thanks again.
Lacey’s customer service was superb!! She had a great attitude and awesome humor! I’d gladly come back and do business just with her! ☺️
Very friendly and purchase was quick. We found a great deal on our recliners
From the beginning to the end of our shopping experience at Ashley Home Store Tukwila, Helyn Williams presented what perfect customer service should be in all stores. She was patient, had a chill attitude, was engaging and allowed us to search through answers by offering the online options as well and had a general great demeanor throughout the process. Helyn helped us finalize our delivery options and purchase with great professionality. Thank you Helyn!
We had a huge purchase to do and Pat Manapat helped us from start to finish. She was very patient, communicative and willing to help us. She went out of her way just to make sure we are satisfied. I could remember she came into the store on her off day just to make sure we were taken care off. I’ve never experienced such excellence in customer service until I met Pat. Thanks
Bought a sectional from here 4.5 years ago and yesterday one of the seat covers ripped in the wash. Came into the store today to ask if I could buy a replacement cover (did not buy their protection plan originally) only to find out the model had been discontinued. A few different people on the floor told me buying just a seat cushion cover couldn't be done and I would have to buy an entire sectional piece, but the ladies at the front desk went out of their way to help and eventually reached someone at the parts department that could send me the replacement cover for free.
The best way to review this store is to look at the experience we had of buying a kitchen table from them. We bought a beautiful table from Ashley Furniture. We loved how it looked in the showroom, and were happy with it at first. Very sturdy and high-quality. Then over the course of just a couple of weeks through normal dinner time use, we noticed it started to show a lot of wear. The finish essentially comes off! After a bit over a year, it now looks absolutely awful and we're very disappointed with our purchase. I made the mistake of not acting on the table issue sooner, as now that I'm past the one year warranty, Ashley Furniture won't do anything to help. Their online support people say to contact the store because it's past 12 months, the number you get for the store says to call warranty support, and I can't even get the warranty support system to understand I'm pressing "1" on my phone for English. I won't purchase anything from Ashley Furniture again given the poor quality of what they sell and lack of customer support on the purchase.
Great staff who are knowledgeable, personable and very friendly. Great customer service and selection. Would definitely recommend to family and friends!
Avoid this place , in store, or online! Did not receive my order, even though ashley furniture website, fed ex website, and PayPal all had the correct delivery address!! Fed ex even sent picture of where my order was left! Guess what?!, not my home! Please!! I’ve ordered from wayfair and have had not a single issue.Heed this warning, do not recommend them at all!!
Alex was very pleasant to deal with. He was well knowledgeable and did not hover. Thank you Alex for your assistance.
Quick, good pricing and nice quality with friendly service.
Great personal service from Alex in the Tukwila store! Answered all my questions clear & concise and helped me to make the right decision. If you are looking for great personal service from a salesperson who listens, ask for Alex!
I thought we had a great experience in the store but when we verified the receipt after we left I saw that we were charged for delivery , which we do not need. My mom returned to the store 40 minutes later and was told they would cancel the delivery and fee, no receipt was given to her to confirm. A few weeks later we get an email that the items are in stock and to select a delivery date, again my mom talks to someone and tells them that the delivery charge was supposed to have been reversed and we want to pick up as previously discussed, they promised this will be done. A couple days later we call to confirm the warehouse location, so the person we have arranged to pick up the furniture can go. Now my mom spends an obscene amount of time being bounced around several people and told that we have to take the delivery option and pushed into several options for days and times, none of which work around her schedule. So she canceled the entire order, hopefully they actually canceled it instead of promising to and not ever canceling it like they did the delivery charge. She was told they could not produce a receipt for the cancelation, which I think is odd because isn't that needed for customers records?
We purchased a chair and couch that we were really excited about. After it was delivered we were getting settled into our new place and didn't get a chance to enjoy it. Once we started sitting on the furniture for an extended period of time we realized it is extremely hard on our backs and we wanted to exchange it for something else. After submitting a claim with Ashley customer service, we found out our exchange was denied because we hadn't contacted them within 72 hours since we had selected a special delivery. This return policy was not mentioned to us at the time of purchase or included on our receipt. Meanwhile, if you select standard delivery you have up to 30 days to return according to their website. Ultimately it feels like Ashley Furniture does not want their customers to be satisfied or love their purchase. Now I'm stuck with furniture I can't enjoy because I'm worried about getting back problems but don't know what else to do. It's also a shame because my husband and I were planning to purchase more furniture from them but they just seem unreasonable. Would love to see Ashley furniture have a human element to the way they handle their business.
Kumar has been nothing but wonderful! Awesome customer service!!
The worst experience in my life. Ordered furniture in April 2022. Informed due to COVID back orders are greater than normal. From July up to my scheduled delivery date of Sept. 27th I spoke to 4 people to confirm delivery my date. Day prior & day of my delivery I receive text confirmations. Not to mention the texts and emails received up to delivery date that there was availability to deliver my furniture earlier. Day of my delivery I received a phone call at 10:30AM stating that the drivers are a MINIMUM of 15 mins. out. 1 hour and 1/2 later no Ashely. I called the delivery dept. only to be told there was a Credit problem with my delivery. I was approved for 12 months No Interest and used that account card when making my purchase in the Store in April. Needless to say I was livid, I mean livid and was very rude to the young man taking my call. I have now been on hold with Ashley for about 1 hour to speak with someone regarding this issue, The store does not answer the phone, therefore my call was rerouted to Customer Service. Ashely has very serious and poor customer service issues. I will be cancelling this order and shopping elsewhere and will never, ever step foot in an ASHLEY STORE.
I love Ashley very much
We got a couch set and spent about $3,500 for our living room furniture. After struggling to fit everything in the right place for 5 days straight, we decided to just return the recliner. When we got our receipt out, we realized that they do not allow returns unless it is a damaged piece. I am not writing this review to complain. I just want to let people know that this store and maybe other furniture stores as well do not allow returns. We rearranged our furniture to a not very ideal way to fit in the recliner since we couldn't return it. We will not shop at Ashley's again knowing they have a No-Refund policy.
Not getting any update on delivery of my purchase. Trying to call them from last 1 week but always keep me on hold
The sales associate kept following me around the store commenting on the furniture that I was trying out, and it made me feel a bit uncomfortable. I know he was trying to be helpful, but it was entirely evident that he was following me the entire hour that I was there. lol It was just weird to me...especially when I said I wanted to browse and test things out myself. However, as soon as I purchased a couch that I liked, it was very clear that he was done helping me. He gave me very short responses and even said that he needed to go do some other work. I still had questions about the delivery of my furniture, but he was not interested in helping me out. I guess the sale is the only thing that mattered to him. I shop at Ashley because of the vast furniture selection, but each time, the customer service is the literal worst. I'm going to be rethinking where I shop for furniture in the future.
Sales reps were nice and helpful. But my sectional which was purchased in August, has had its delivery delayed 3 times, and will maybe show up October. If you want to buy furniture and never see it go to Ashley.
Ashley Furniture If you buy Ashley Furniture protection plan FORGET IT!!! ITS A SCAM!!! This is very frustrating to get an answer from anybody that works for this company. They transfer my calls 3 times to 3 different people to explain the wears and tears of mf sectional couch. I purchased the 5 protection plan and was promised with any damage for any reason they will Replace it! BS! This is really disappointing.
Pat saleswoman was excellent she understood our need and suggested excellent furniture
Went in to buy 3 sofas, got to the point where I was ready to order. Started giving my information, they were offering free delivery. Driving a sports car that was really important to me. Except, then they wanted me to pay an increased fee to bring it in my house and I inquired why it was more and not the free as advertised... they advised me if I did the free delivery that it would be placed in my driveway in the box it's shipped in and left; if there was any issues with the order, i.e. damdamages, I would be responsible for transporting the item(s) back to the warehouse to deal with on my own. The salesman advised me that they were not even allowed to open the packaging for inspection with the free delivery. At that point, I stopped the order. Told the salesman thank you for his time, but I felt that was very shady business practice and left. They lost over 6k pre-tax in sales over trying to charge extra for free delivery.
The costumer service is awesome. They helped us during the process but also gave us room to makes decisions as family without any pressure. Kumar Agnihotri you did an awesome job. It was a great experience having you helping us. Thank you very much!!!
LACEY IS AMAZING!!!! She helped me get an amazing bedroom set at an amazing price. She was beyond kind, knowledgeable about inventory and excelled at making the moment right for the customer. I will be returning! :)
Bought it new, but came with missing part as you see in the pictures…
Customer service was bad, not willing to refund shipping cost even you cancelled your order, waited for 2 months for a dining table set. Will not buy anything from Ashley!
Took 7 months to deliver the table that was on display , and was promised to be delivered in a month. When it came it came without an extension that it was supposed to come with. A lot of headaches and time spent trying to get the product we paid for.
Worst experience with delivery team
Absolutely horrible experience with Ashley. Waited 6 months for our bedroom furniture to get delivered and when it finally showed up it was damaged from the factory and the contractors that were hired to deliver and set up our furniture didn’t have all the hardware needed to set it up so I have a bed that isn’t set up and we are forced to sleep on our air mattress until they can get back to finish the installation. When I called Ashley the rep couldn’t care less about our issues and tried everything she could to sell me on insurance for a product they shipped damaged. This isn’t the first thing I purchased from Ashley either. We purchased a tv stand and it was damaged as well and covered up by packing foam. Unfortunately we bought this off the show room floor on clearance so we were kinda stuck with
Bought a powered couch, loveseat, and recliner from them a little over a year ago. Recliner stoped working within the first 6 months we owned it and the loveseat began having frame and upholstery issues 2 months ago. I paid a lot of money for the set and purchased the 5 year “warranty” they sold me only to be told they will not honor the warranty whatsoever. Absolutely a terrible daily experience for my family who has to live with this garbage in our living room.
I had some issues with an order and went into the store to discuss with the Manager and I was blown away by the level of customer service. Ashley furniture turned a bad situation around and made it right. I am so grateful to the manager and team at Ashley in tukwila. The manager listened, cared was sincere and helped resolve our issue. Thank you so much Ashley!
This company is so trash. I put my order last September. now it has been a year already and my order is still not delivered. Every month I got an email saying it’s rescheduled to the next month No matter how I call the store or customer service. Part of my order is already in warehouse, they promised to deliver those items in stock first. And after another month, I was noticed my order was rescheduled because there are miss items🙂. Avoid this place. Live a happy life.
The representative and Manager were really friendly and communicative. I received help when I first walked in the store and the representative was really knowledgeable about the mattress I bought.
I have been super unhappy after all of my interactions with the staff at this store and Ashely customer service in general. There is a huge miscommunication issue between the store, Ashley customer service, and the delivery company they used for my furniture. Every time I have called, I am told new information and promised that someone will follow up with me - though this has not happened in over a month. They delivered coffee tables to me over a month ago and had an issue setting them up, and I have yet to be able to talk to anyone about when I will be receiving all of the parts to my tables. I finally asked if I could just return them because they are half set up and of no use to me and they said no. It has just been odd and I would encourage you not to deal with any of the delivery services if you can work around it. I'm honestly hoping this review sparks some kind of response from Tukwila staff because as of now I have had no way of getting any staff (have probably talked to over 5) to show interest in helping me out, or take steps to getting my issues solved. Their furniture is overpriced anyways so probably better off paying less elsewhere since the service is so terrible.
Tony was great! Love my couch
Save your time and money and buy furniture elsewhere because they're not going to deliver what you see in the store for 6 months although they tell you you will get it in 6 weeks!! They also have the worst customer service with a lot of bureaucracy to issue a refund. So, they simply keep your money for like 6 months without giving you prior notice and then refrain from issuing a refund. That's just a scam business!
Took order and immediately charged $xxxx of dollars, and 5 months in nobody ever called or updated or followed up as promised either by chat agents or store associates, despite numerous calls/walkins/on-line-chats. This is a scam company to say the least, and customer service is non-existent. Even requesting cancellation takes forever. Do not ever buy from this store.
Wish I could give them a 0 for customer service and quality and only wish I had read all the negative reviews before my mom purchased a bedroom set there. We took the comforter home with us and washed it and it completely fell apart at the seams. Took it back to the store in Tukwila and the manager was rude and refused to replace it. Canceled the whole order. After reading the reviews about the nightmares with delivery and not being able to get damaged product replaced I feel lucky we didn't go through with the order. From now on we will stick with Costco and Amazon.as they back up their products and have great customer service
Horrible Experience, will never ever do business with Ashley again. If possible I would give negative star for the time I had to waste and the effort I put in to get the furniture and service I paid for. - Delayed Delivery: Promised to deliver in 2 months but had to wait for 6 months that too after making multiple calls. They always schedule the delivery and cancel it a day before giving same reasons. - After paying premium price for the delivery and assembly, and 6 months wait, the delivery team tried to rush through the delivery and assembly in 5 mins and leave. While doing so they damaged my property and the highlight of the process is that the team didn't know how to assemble and one of the team member didn't help to assemble, i had to help them put it together. They didn't even bother to check if the furniture is functioning properly until I asked them to. - To put in a complain for the damages to my property I had to literally make more than 50 calls over the period of 3 months and finally give up as there is no satisfactory responce nor reasonable resolution offered. The store I bought from says they aren't responsible after delivery, the customer service says the delivery was through third party so they will have them contact me, it went in circles for months. They make fake promises and none of your calls are recorded or noted to continue conversation from previous discussion and request for what they have promised for damages. All the new person on the call will say is 'I don't know whom you spoke to last time nor I have notes of what you are saying' and will ask you to start over the issue. Don't waste your time and money here. There are much better stores with quality products and good customer service.
VERY untrustworthy and extremely poor experience all around. We were promised delivery in April and still haven't received any furniture. We've been jerked around for 4 months with no updates and a lack of support each time we've called. Thanks for taking our money and going MIA. Congrats Ashley, you lost a repeat customer.
The current supply chain has made it difficult for large item stores like Ashley to promise customer delivery eta. We bought a bed for my son 8 weeks ago and we were told the new eta is an additional 4 weeks. Be prepared to wait 3-6 months for your item to arrive. Ashley will not communicate delays and leaves you on hold for hours as you must push to have your voice heard as a customer. I feel bad for the employees in the industry but it is best to steer clear of inaccurate Ashley and buy from Amazon instead.
Lots of furniture sharks!
Alaijha was super helpful when my boyfriend and I were picking out a new sofa and barstools for our studio apartment. She made sure we got the best price and matched the online prices which were less than in store. She was super patient and I couldn't recommend her enough!
Very very poor and frustrating experience. No one at store is reachable. Mandatory 150USD for delivery. Poor experience throughout. Do not purchase anything at the store. For returns they ask to visit the store in person. Very antiquated
Terrible first time experience. They lie to you in store about deliveries. I bought a couch in Mid April and it was supposedly in stock at the warehouse and should have been delivered within a few days. It is currently mid May and the entire month they have not contacted me to notify me about why my couch continues to be delayed. If you don’t call them, they won’t call you. I have gotten automated text messages asking me to confirm deliveries, and even with doing that, my delivery has still been delayed until the very May and that’s what they told me when I called and asked why my furniture is not here today. Terrible company.
(UPDATE) - Our couch never arrived and they kept postponing the date for 8 months. We finally ended up cancelling it and getting a refund after a long wait. (BEFORE UPDATE)- 5 Stars. Our shopping experience with Alaijha was delightful. She was very patient and kind and helped answer all our questions. She was wonderful in helping us bag the best discounts for our purchase by price matching online. The store had a great collection with some amazing promotional discounts going on during our visit.
Manager Tanner is a completely unprofessional. Worst customer service walked away as I was telling him I haven't received my dinning table. I been waiting since February that I places my order they just keep pushing my delivery date. First and last time I try purchasing from this place
Dee was very helpful correcting a big issue with the delivery of my purchase. Your people are terrific, your communication not so much.
Terrible experience. I wish I could give them a 0. They kept giving me false information regarding my delivery and by the time the delivery was close they kept saying the items are not in stock even when the last time they said the items are in stock. Never purchasing again from them.
Helyn at the Tukwila, WA store was so helpful and kind! I highly recommend asking for her!!
Tony is the man to see. He was very helpful, patient and had all the right answers to our questions.
Came into the store and was looking for a recliner as there was many to choose from Alaijha helped me find the perfect one. She is great and very friendly go see her when your shopping at Ashley.
Completely untrustworthy and extremely poor delivery experience. Ordered a couch and love seat during thanksgiving and we are yet to receive the furniture. We were promised delivery in February and still (Apr 30th) haven't received the furniture. So we have been waiting for 4 months now since we ordered. After numerous calls and filing multiple cases with them one week ago we got a call saying our furniture was at the warehouse and was ready for delivery today between 8AM and noon. I had been getting mails and text messages reminding me of delivery on Saturday. We cancelled all plans for the day and stayed back waited for the delivery. Got a call at 10.00AM in the morning saying the furniture was on its way and 15 minutes away from delivery. At 1PM I get a call saying the love seat and couch never arrived in the warehouse and I am supposed to receive a callback in 24 to 48 hours to reschedule the delivery. Now this whole processes is supposed to start again.This is the most horrible experience I have encountered anywhere. Completely untrustworthy from Ashley and a horrible experience. This happened to my friend as well, but I thought that it might have been a one time thing and decided to give Ashley a chance. Well it is not a one time thing.
3 times I try to buy furniture here all 3 times back ordered this place sells hopes and dreams straight bs. Yeah yeah I return get my money back but it's the principle don't sell me stuff you don't have.
They have a terrible customer service and delivery experience. I placed the order in November and my delivery was supposed to be in Jan. It got moved to March and I wasn’t even notified. When I called the store to check on the delivery their response was poor and did not make any adjustments to fix it. And in turn the delivery team that came to my home was supposed to wait for 15 minutes after they reach for the owner to be available. But they left in 5 mins and when I called their number there was no response and they said they may not deliver it that day and moved it to May first week. Now as I don’t trust them I called them a few weeks before my delivery and I see that my delivery was changed to 3rd week of May. Again no notification on that. I also reached out to the sales person (Apashra Pat) and she hasn’t responded to me after I made the purchase. I am very much disappointed and I will not recommend, I will even think multiple times before I make a purchase from Ashley. All they want to do in store is to sell their products until which they quickly respond to your questions and concern.
We were told (lied to) that they deliver our furniture right away if we buy from the store. It’s been three months and no delivery so far! ZERO STAR
My Girlfriend and I purchase a bed frame on November 26,2021 and we were told it will be delivered in February 2022. It is now April 23, 2022, and now I was told it mill be delivered in May. Look if you are looking for furniture DO NOT SHOP AT ASHLEY’s furniture! They will give you the run around and you will not get your furniture! I have been told 4 different dates of delivery and they keep moving the date because they are waiting on the footboard lol. Do not waste your time, shop somewhere else!
The gentleman at front desk was helpful and kind! I appreciate his sensitivity and concern with a lost dresser handle!
I had a very poor experience with Ashley furniture. I ordered furniture at the Ashley furniture in Tukwilla WA back in October 25, 2021 and I cannot get them to deliver it to me. First, they told me the mattress, night stand and dresser were available in the store but the bed frame wasn’t and would be delivered on December 15, 2021. I wanted them to deliver it at the same time with the bed frame. When it wasn’t delivered, I called the customer service to inquire the reason of the delay. The person over the phone told me there was back order because of Covid-19 which I understood. But he was very rude and told my next delivery date was February 11, 2022 and if I don’t want that I just can cancel my order. I said it was okay since it’s because of Covid, I understand. I even received a call from customer service to confirm my address so they could deliver it. Later their customer service left me a voicemail saying it was delayed again until April 15, 2022. So I went to the store to make sure they were going to bring it this time, but I was surprised again when I was told the delivery is scheduled again for May 22, 2022. But the sales person wasn’t even sure about it. I even told them i can switch the bed frame with a different bed frame if they don’t have my first option and take the mattress, dresser and nightstand with it. They finally told me none of them was available.I really like Ashley furniture but the customer service isn’t helpful. They are nice until you buy then they don’t care. I waited so long to get my furniture. It’s a waste of time.
I am updating on my last review.. Today ashley tried to deliver the replacement of my initial delivery of the queen bed headboard, footboard rails and box. The first thing i noticed was the items were already unpacked and was wrapped in a moving blanket. The delivery guys told me that it was to ensure there was no damage. I trusted them and while i was inspecting, i saw the damaged footboard again. It looked same as what they brought in last week. I could not accept the delivery.. And i never even thought ashley would do something like this. What should i do now.... horrible experience.. Attaching the photos... you can see it was bought wrapped in a blanket and the chipping.. very disappointing service UPDATE - I am not sure I am not able to add a new reivew or add a response to the store owner's response below. I have sent an email with the details of the purchase and the subject of the email is : Damaged goods multiple delivery review regarding. Attached the screenshot. Looking forward for responsible action from the Owner on the issue yet ! Update 2 - the 3rd attempt on april 9 was also bringing in damaged parts and i had to refuse.. Since then I have not heard back on the reschedule.I have sent emails to the id you have in your response below but did not hear from you yet. Can you help?
Went into the store to purchase a couch. Great selection, helpful salesperson, found a couch I really liked at a great price. I scheduled delivery for the following weekend, paying $300 for premium delivery. Less than 48 hours before delivery, I received a voicemail that there’s a delay and they’re pushing it out another week. I had already scheduled to have my old furniture hauled away so now I get to spend a week without any furniture. I called the store and they were rude and not helpful at all, not willing to reimburse for any portion of the premium delivery I paid for. I asked to speak with a manager and was smugly told they were busy. I was told they’d call me back “at my earliest convenience” and never did get a call back. I guess once they have your money, they’re not inclined to help anymore!
Never ever buy from Ashley furniture. Store manager helped me buy recliner for 3K and it has been 8months been pushed delivery multiple times . Now i got a call saying it was delayed delivery for another month. I drove 1 hr to the store to talk to the manager and he said he would speak and fix it with the manufacturer, but nothing. I did tell them its getting tough sitting on the floor . They haven’t offered any temporary solution also . Worst customer service faced by me . My suggestion is never ever buy at Ashley furniture.
Awful furniture and the worst ever customer service and support. Bought a couch 3 years ago and had a section defective and it’s been a struggle since then to be able to replace it with weekly attempts for 3 YEARs. SCAM
The experience was good but when the goods were delivered, one of the items was damaged while in the box. So I had to reschedule the delivery for that set of items. I have been rescheduled for a delivery date later this week. Hope the goods are not damaged and perfect this time UPDATE on April 9 - Today the delivery was done just few minutes back and it was again a broken damaged part of the bed. I had to again reschedule as I could nt accept the broken part. This is the 3rd redelivery attempt and it is extremely disappointing
I would give zero stars if I could. Stop lying to your customers. It is not the right way to do business. Do not believe anything they tell you in this store. We just recently moved to a larger house and we purchased a lot of furniture in store with a promise that they would be delivered within couple of weeks( a big lie). It has been 1.5 month now and each time I contact costumer service they give me a different date. I would never , ever buy from Ashley again.
BUYERS BEWARE. We bought a couch at the Tukwila location & we were told it could be delivered the following week. They made it seem like it was in stock at the warehouse. Then they called us & canceled it last minute. Then they sent us another msg rescheduling it for this Saturday 3/26 & it was confirmed by phone. Then shortly after they called us & canceled AGAIN!!! THIS IS A TERRIBLE BUSINESS PRACTICE. STOP lying to us & other people. I tried calling but no one answers. Why were we lied to in store saying the couch was in stock & now it has been canceled twice!! Stop lying and making false promises & be honest when we will be receiving our couch. That is not okay to have these automated messages saying it's going to be delivered, you get a confirmation, & then get canceled over and over again!! !!
I’ve called the past two days, asking to speak with the manager. Both times I was told he was busy in meetings. I called in regards to no follow up as promised as it relates to my order of several items. It is abundantly clear that the leadership at this location does not have customer focus. They do meetings well though!
Purchased some amazing furniture for a great price! The gentleman who helped us was very knowledgeable, and helpful.
They deliver a mismatch bed set to my home .full size headboard and queen size foot board .it now sits in the basement..my daughter first time buying lesson learned.
Many stores near SouthCenter sell their products at a lower price
Tony was absolutely amazing. He was very helpful, honest and down to earth. Helped me find a couch I LOVE that was in my price range. Everyone working was in a great mood and easy too talk to.
Do not buy from them if at all possible! It's a money making scheme not illegal but unethical. 1. Average purchase $3500 2. Lets say 4 people spend that much a day just in Tukwila 3500x4x181 (6 months) = $2,534,000 per 6 months 3. Put that in a high yield investment say of 11% = 300k per 6 months I am in the wrong business :) These are conservative numbers but they are investing our own money, fill your Inbox with offers you cant block cause you are paranoid they will send a delivery date. Quality: In store it looks great Service: Better than years past Delivery: Extremely poor. We received a max of 8 to 10 weeks. It has been almost 4 months. I understand supply chain issues but this is ridiculous and unprofessional? I cannot tell you how many times we have had to change our lives to accommodate emails and phone calls and text message services about phantom delivery dates. We even had to come back from a trip visiting parents because their website said Feb 18 delivery date. And finally when they came to deliver after almost 4 months wait, they came with only 1 item. This warehouse has serious issues holding us hostage with our own money Part 2 Sequel All items came and guess what??? One of the items has major damage it is torn in the back from what looks like a forklift. We send images, they say we will send replacement on such and such date, we cancel everything so we can be at home to receive our replacement. And now: cancelled. We will send you another delivery date. :)
So I went to order something online just to be told that finance has to email you to be approved before you can order online which I never heard of that at all and the person I talked to couldn't even answer any of my questions nor why that was like that never again.
Don’t buy. Bought accent cabinet here early Jan and delivered damaged and requested return immediately and refund but still not received refund, and also representatives said refund is only for cabinet not including delivery fee which is against contract doc. Just poor quality and worst service.
Terrible experience! If I could give negative billions of stars, I would. Ashley Furniture has abysmal service and consistently provides false information. The delivery service was unbelievably awful. If you want to waste your money, time, and deal with headaches, steer clear of Ashley Furniture. Always be prepared for headaches later on if you buy anything from them. We purchased a bed, and KUMA assisted us in the store. He assured us the headboard was available but the bed rails were not yet. He provided a delivery date for both items. However, after waiting for two weeks, only the headboard was delivered, contrary to what was promised. We never received updates on the missing bed rail. When we contacted them, they promised to provide a shipment date but failed to do so. After two more weeks of waiting, the delivery person was incredibly rude. He claimed to be outside but left before I could open the door. He refused to wait and instructed us to arrange another delivery date through Ashley Furniture. We were then informed the next available delivery day was in one week. Frustrated, we decided to pick up the bed rail ourselves from the distribution center. Upon bringing it home, we discovered it was the wrong color. We returned to the store, where they acknowledged the mistake and assured us the correct order was available for pickup in three days. However, upon arrival at the distribution center, they claimed they didn't have our order for the past week. We left the wrong order at the distribution center and attempted to cancel our order and receive a refund at the store. The manager, a rude blonde-haired woman, refused to issue a refund without proof of returning the wrong order, despite our insistence and possession of paperwork. She even threatened to ban us from the store. This level of disrespect and incompetence is unacceptable. After a week, we finally received our refund. My wife and I are beyond frustrated and vow never to buy anything from Ashley Furniture again. They are a disgraceful company, and I urge others to shop elsewhere. Thank you for the headache, Ashley.
Big store. Beautiful displays. Lots of friendly staff. Free parking. Convenient shopping hours.
The guy I worked with at the store was incredible - super friendly and helpful. I checked out couches, found a few I liked and picked one, and was told it'd be delivered the following Friday. Then I was notified it was delayed a week. Then I was notified it was delayed another two weeks. Then (I kid you not) I was notified it was delayed another two weeks. Not sure if I'll ever get my couch and the worst part is I went with my second choice because my first choice was going to take months to be delivered - turns out both options take months to be delivered. It's too much trouble to cancel the order at this point but I wouldn't buy anything from here again and recommend you find somewhere else.
*Late review alert, but wanted to post it than never posting it* I bought almost 5k worth of furniture from here. I wanted to see if they could bargain the price further down since I'm buying a lot.. it could have been turned down and I would have been cool with it. Instead the manager said she cannot offer discounts.. and looking at the sales rep she said "if theyd like ask them to proceed and buy, else they can leave the store". The sales rep was extremely kind but the manager was very rude and harsh. Definitely not the way to treat a customer! I ended up buying since I value the store and its products than the manager who spoke to us.
If I could give 0 stars I would. Do not purchase anything from this store or any other Ashley HomeStore. Back in January we had a couch delivered which turned into a nightmare my poor mother had to deal with on my behalf as I was at work. The delivery guy refused to put a mask on initially to come into our home during a Pandemic. My mother asked him several times. He told her "I'm not wearing a mask, we are all going to die someday". She asked him again since he needed to enter our home to bring in the couch. He told her "I dont have to put on a mask, if you dont want me to come in I can leave your couch outside here on the grass". Completely disrespectful, unprofessional and thought it was ok to endanger others inside their own home. I escalated this incident to Customer Support and then refused to reprimand him, nor did they remove the delivery charge. This furniture company is trash. Go to Dania Furniture where the quality, value and professionalism is always consistent. Their prices are just as competitive. I will be taking up my complaint with BBB as well.
Horrible Experience! Would never buy here again! Spent thousands of dollars in a couch, a recliner, a bed, a mattress, and foundation. The saleswoman convinced me that there was a new mattress that was really good. I bought, and when it got home, the foundation was really high. It covered half the bed headboard. The delivery guys told me to call that they could come back and replace it. I immediately called, and they told me to send pictures. I did, then two weeks went by and did not hear back. Called back, and a very rude woman told me that if I wanted a different foundation, I should have refused the delivery, but because I accepted it, there was nothing they could do. I swear, this is the last time I ever buy anything here. Don't let these charlatans steal from you too!!!
Love this place!!! We shopped this store for the 1st time 6 months ago for a Sofa set. Quality of it was very good. Got delivered on time & assembled professionally! Went back to them for a Dinning table set, and got a good deal as a returning customer! Overall great experience for me & my family here :) I got to mention Mr. Ronnie Newton’s Customer service was outstanding !!! He was one of the main reasons I went back to this store for the Dining table set! Overall great store with amazing Customer service… would highly recommend for others :)
Horrendous customer service. Part of order was delayed and and wouldn’t be delivered until 3 months after purchase and customer service refused to process a refund because I had received a new debit card one month after purchase and claimed refunds could only be processed with the card that was originally used.
Terrible customer service. Please train your customer agents well before they start helping customers on field. We made a decision to buy a bed and it took 1.5 hrs for us to get through billing and get out just because the customer service agent did not know how to use the internal systems. Very disappointing and a waste of my time. Not going back here
Horrible experience all the way around. Delayed deliveries and horrible customer service. Do yourself a favor and shop elsewhere. Customer service representative will literally talk down to you and not listen to anything you say.
Nice clean store, the sales staff are very friendly and very helpful
Terrible experience. I bought my furniture at the store on Dec 3rd. Today is February 9th. When I first complained they promised me the delivery on Jan 29th. They didn’t even called, they haven’t done anything. I’m trying to call again today, I’m number 100 in line to speak to someone. Customer service at the store is also terrible. They promised to call back, never did.
First time and last time ever purchasing furniture here. Horrible experience nobody nows anything made my order since December and nothing has come. I keep calling customers service and they keep changing our delivery dates it's so ridiculous or they will say half the stuff is in the wear house but give it to someone else.
Associates lie about shipping items which results in stolen products, then managers lie, horrible customer service. Stay away
Everyone has lied to me so far at this ashleys and the last. Auburn store did the same thing and i find out they were trained by this store. 🤦♂️
My husband and i shopped around for a bedroom set about two weeks ago. We specifically let the sales lady know we were looking for something IN STOCK as we did not want to wait weeks for our furniture. We had let her know we would pick up Jan 2nd after we got our keys. The bed set we agreed on was supposedly in stock. When we called this morning to set up a pick up time they let us know it was not and that we would only be picking up partial parts of the bedroom set. I wasted my time and money. Wasted time i could have been shopping around at other furniture store. Never considering ashelys in my future. Thanks for the headache.
Ordered a Leather Sectional and scheduled delivery for 12/11/21, I was called a couple of days before and they informed me that delivery was changed to 12/17/21, while waiting for my delivery on the 17th I decided to call for an ETA only to be told that it was not out for delivery because they didn't have it. The customer service is terrible and when I went back to the store to cancel my order there were other customers there complaining about the constant promises and let downs. I bought a beautiful leather sectional from a competitor instead. I have bought furniture from Ashley in the past but never again.
The worst experience I’ve ever had purchasing furniture.
Good collection but the delivery time is 12 weeks.
I had a nightmare experience with Ashely online so I was very hesitant to try going in person, but The manager Ray and my sales associate Navid truly restored my faith. I left the store happy. Navid was very patient and made sure I left with something that worked for me, and Ray was very accommodating in helping me get a good deal. I will be back!
In short just save your money & your precious time. if still you want to experience some thing, just go ahead.
On black Friday my girlfriend and I picked out a couch, love seat and an ottoman. When we got home we discovered we had been charged for 2 couches. They fixed it but I had to go to the store to get it done. Then they scheduled the delivery for today. December 2nd. I confirmed over the phone yesterday like they asked. Today there was no tracking info on my delivery so after almost an hour on hold I found out not only did they not confirm the delivery, but my couch and ottoman won't even be to the wearhouse until December 8th. I took a day off work to accept this delivery and now I'm going to have to take another. Terrible service and I can't believe this is even a possibility with technology now days. Oh and they don't know if I can go pick up the loveseat myself but we got rid of the old couch yesterday because of this delivery. Not happy at all.
Extremely frustrating experience. We bought 6 couches and the sales rep promised they were all in stock and could be delivered within a couple weeks. Three weeks later I call and they say one of the 6 is back ordered and it will be 2 more months. They said they can't split the order so ALL the couches need to wait. I asked them if I cancel the order and make 6 individual orders, would that get me around their dumb policy....she said yes so I canceled the order. I then spent 2.5 hours trying to place the orders online and their website keeps erroring. Customer service has no teeth or ability to help beyond saying "sometime it doesn't work if your delivery address is different than your billing address"....well, mine is different so I guess I'm unable to use their website, or place the order over the phone. It is worth every single penny to pay more and work with a company that has their act together.
I had an appointment for someone to show me color and texture but they didn't have swatches nor could he help me find what I was looking for. Was a waste of time. Of course they had a holiday sale but I was looking for color. There is plenty of parking. And many things to do around the area.
Bought a sofa from them and a week later the price dropped by $150. Ashley store website says they have price match gurantee. We went back to the store to tell them to match the price and the manager said - we cannot do anything. Online and in-store are different entities. We are really annoyed by this type of service and WILL NOT RECOMMEND BUYING INSTORE Order online or get it from somewhere else.
Don’t fall for their discounts. They blatantly bump the prices 200% and market 50% discount over that. Check the sku online and it would be the same price. The service over phone is even worse.
We ordered a couch from this store on labor day weekend. As soon as I ordered it, the delivery date was set up for mid December. I didn't know the delivery date would be soo far out, but we waited as patiently as we could with nowhere to sit after the fire in our last apt. They came out today to deliver and they rushed me to sign the paperwork even though they gave up before the couch even got in my apartment. They left me with the couch halfway through the door and no way for me to get it in or out. I had to take my door off the hinges (that was super heavy) and and then try to maneuver the couch the rest of the way through the door by myself. If you're going to send out delivery people, make sure they have a screwdriver and give them time to do the job right. I can't believe how terrible the delivery service was.
Very nice product very reasonable prices but very slow and delivery
The store associates were great and very helpful. Delivery is awful. We ordered a couch to be delivered today. They emailed us when they were here. Did not call our phones or on the intercom, we went downstairs well within the 15 minute window with no truck in sight. When we called to see what was going on we were told there was nothing they could do and it'll be delivered Monday now. I am very unhappy especially with the price of everything I'd expect better service.
We were provided an estimated delivery date of 4-6 weeks. I called to check on the status of our order and was provided an estimated delivery of up to 3 months from our date of purchase with some items being delivered end of December. I get the feeling that dishonest delivery estimates are being provided to make sales. Also, while the call center employees are professional, every time I call to check the status of my order, I get different information. This is making things very difficult in terms of scheduling when I will be able to be at my residence for delivery. I recommend shopping elsewhere for furniture needs. Update: Ended up cancelling my entire order and requesting a refund due to another change in delivery date and poor communication. Went to another business down the road and purchased a couch. Item was available for pickup in two weeks. Never shopping at Ashley again.
awful full customer service
Ricky was a great salesman! Showed us what we were looking for and helped us make a decision! Thank you Ricky!!!
Overpriced low quality furniture.
I had the wrong order delivered to me. I ordereded 2 of the same accent chairs and got one that was the correct style but someone else's name and address on it (not even nearby) and the other chair was totally different (again, my name nowhere on it). I tried to catch the delivery guys with no luck. Called to open a case within 10 mins and here I am weeks later still trying to get someone to resolve this for me. I've called, I've emailed, I've done the online chat bot multiple times. In fact I just did it again now and was transferred to 4 different departments and had to restate the issue every single time even though I gave them a case to reference. I declined the last transfer to a new team because I couldn't take it any longer. The screenshots I took of our conversations are ridiculous. Don't order from Ashley!! Customer service stinks and now I'm out several hundred dollars because they already charged me for these chairs that aren't even mine and I still need to go buy different matching chairs somewhere else. Good luck! I will never order here again.
Tiana was so helpful and all the staff was friendly, responsive and checked on us.
I had very worst experience with them . I spent me thousand of dollars which I wasted. When they sell the thing then they trying to be very nice And kind . But when people waste their money then if something wrong with their furniture , they ignore the people . When we bought the furniture they said delivery will be on the time . Delivery came but their driver he didn’t deliver that day . He made excuse that your doors are small . Furniture can’t go inside and said if u want delivery , take the responsibility and do the sign paperwork . We already had insurance when we bought the furniture. Even my husband told him he can help them if they need help . They didn’t agree . After 15 min they were calling again and again and saying we are ready to deliver then we refused that . After that the same day we went Ashley . We explained everything to manager Ronny and told them just Cancel the order we will buy from other store . He convinced us and he told us he will come at my home to delivery day . Within 2 days they came again . This time they had different driver coz I told him I donot want same driver . They bring my 1 king bed frame , 2 queen . In that delivery one queen they didnot assemble coz they bring wrong things . They bring king size parts . Again we went to store and told them . Again the manager said he already order the parts .within few days we can get that . But the front desk said nobody order anything may be they forget .I shocked to hear her , how anybody can this much careless . We didn’t get our credit card we were asking about that then one of their front desk said if u have problem go out from the store and discuss there . He was very rude . Now come on the second delivery . I called them to confirm the delivery they said it’s not under ur name then we cancel the order .and the most worst part is customer care . The call goes to any other state then they connect to this branch with one to two hours .and we bought their tempur mattress it was also very bad we asked for return then said call to them directly. If they are not responsible for any other product why they sell .am still waiting for my money . Didn’t get yet . If they do mistakes they should except that Than argue with the people . I wish I can give them big zeros .but unfortunately it doesn’t. Coz they didn’t deserve any star.
Hello Do not buy from Ashley HomeStore. There service is really bad. If you talk to the customer service, they gave you false information. I believe that company is totally fraud. If you want to waste your money, you are more than welcome to buy from them. I love to give them zero but we don't have zero star. Thanks
If I could give this joke of an establishment less than 1 star I would. They assured me that they had the item I wanted in stock and had me come in to purchase it. 20 mins after I walked out their warehouse called and informed me that it would be over a month before they had in stock. After having the phone rung for 40 mins I went online to cancel my order and they told me I have to come in for a refund, this place is a complete waste of time. Do yourself a favor and avoid it at all costs, literally it will cost you time and energy only to end up empty handed.
First time buying from Ashley and it was a terrible experiment. Delivery was on time and as expected, but the delivery team is terrible. First, throughout the whole process they try to rush it and get our of there as quickly as possible. When they arrive, didn't even bother to take their shoe off, my whole Condo is Carpet. One of them even gave me a glance when I ask them to do so. Didn't bother to check if my items is correct or inspect it for any damage before or after. Just want me to sign it quickly when they are done so they can quickly get out of there. After they left, few corners of my dining table have chip and cosmetic damaged on it. I try to call their Customer Services but it's useless. They never pickup their phone! waited an hour two until I just gave up. I paid a premium deliver price and a warranty for a sofa set and a dining table that cost me over $1,800. I will never do business with Ashley again. May as well not paid for the Warranty or the premium delivery services because it is useless.
This store has the worst service. Never buy from this store. They will offer you good to be true deals but will have headaches later on. We have purchased several items last March 2021 and got delivered late May 2021. One of the items purchased was damaged upon delivery. We had to call the damaged items for replacement and after sometime, my wife was told to bring the item back to their store where we purchased as there were stocks available to replace it. As soon as we got there, store staff told us that there was no available stock and that they need to order this and have it delivered to our addressed. After another series of follow ups, we were told the replacement was in transit. After receiving the delivery, we found out the item delivered was the wrong one. We were told to keep the wrong items without charge probably to keep us from doing follow ups and close the case. We did not accept this and pursued to get the correct item delivered. Again after a series of follow ups, we were told it will be delivered within August 2021. August 2021 past and we did another follow up and now they told us that the shipment will be delay and estimate delivery date will November 2021. This is the type of strategy this store is doing. They thought we would be good with the wrong items delivered which we didn't. Hey Ashley management, why don't you do something about this? This is very bad service!
We recently bought furniture from them and was assured delivery would be 6-8 weeks. Prior to coming to Ashley we had gone to a competitors store and found the same product but 3-4 months delivery. Ashley did price match but again 6-8 week delivery sealed the deal. 8/22 we check in on the order in the store and was assured 9/15 product would be delivered. 9/8 I call the customer service number waited 45 mins only to find out 1 of the few items we ordered was on time and the rest would be backordered to October and November. Went to the store that night and was told yea they should t ha e promised that…. Great service to get the order but terrible service after. If you use them know delivery expectations won’t be met
This has been without a doubt the worst purchase we have ever made! We understand that COVID has been causing all sorts of delays, but the lack of communication and professionalism has been staggering. We purchased a sectional around the beginning of July from a very nice salesperson, who then checked on delivery dates and set us up for a delivery on August 1st. As the date approached and we hadn’t heard anything, we contacted you and found out that our delivery date had been pushed back two weeks, then another two weeks. At no point did they contact us to tell us about these changes. The worst (so far…) came when we were on the phone with one of their representatives to check on what was to be the new delivery date. We asked them why they kept pushing the date back when our salesperson had checked availability and timing when we purchased the sectional. That representative told us directly that our salesperson lied to us to make a sale and that there was no way that they could have stuck to that schedule. What?!? We can understand problems with shipping happening during this time, but to not only not communicate those issues to us, but to tell us that we were swindled by a dishonest salesperson is pretty enraging (And it seems like we are not the only reviewer to have been told this). That was about a month ago. They still have our money, and we don’t have our sectional or any communication from anyone on when it might be coming. Now when we call the store , we just get a recording with a new delivery date. Is it too much to communicate with someone who has given you more than $1000 of our hard earned money? We want our couch!
This very bad experience with Tukwila branch. Very Bad customer service . No phone pick up- I received big scratch on the mildly of the tables sets. And delay the other orders as well I could not even contact to escalate my issue and frustration
Ordered our furniture and mattresses in May. Gave them two months to get things together, understanding that covid causes a delay on everything. We called and they said they wouldn't have our stuff ready til November. We just cancelled our order. Why have it on display, without an "out of stock" tag, or a warning that its a slow shipping piece?
Bad customer service. Due to covid continue to have shipping delays in a bed 6 months after ordering. Every week get a call to tell me the new delivery date will be two weeks again. 5th or 6th time this has happened. Definitely do not recommend Ashley
I purchase my furniture on June 15 and knowing that there would probably be a wait of a month because of Covid 19 but didn't except the non-communication from them. I try to use their delivery website and it tells me that I dont have an order. I try talking to a rep and you even wait 15 minutes or more or you get hung up on.
I purchased a sectional sleeper sofa and at first I loved it but we are only a family of two and it doesn’t hold up as well as I had hoped. I also purchased the warranty which was a huge waste of money. They will not come out for a stain removal unless it’s the only spot on the piece of furniture. I was also informed that it’s a one time spot removal. Over all regretting my purchase. It was not the quality I was looking for and the warranty service is garbage.
If I could give zero stars I would! Purchased a sectional on 5/1 and as of today I STILL have not received it. I was originally told it was delayed due to back order. I then continued to receive SEVERAL delivery confirmation texts, emails and LIVE PERSON phone calls confirming delivery and then another call 2 days before expected delivery that it's even further delayed. This has happened to me 4 separate times now. First scheduled me for 7/13 and then followed up saying it was early and would deliver 7/10. They cancelled and told me it was now going to be 7/29 and they JUST NOW cancelled me again saying it won't be delivered until 8/9. When I contacted customer service asking that it will for sure be here 8/9 they told me they didn't actually know when the order will be delivered and to not take any of the delivery confirmations serious. W...T...F...if you actually want to receive furniture you purchased DO NOT buy from here
Helen is a really good to work with if you're shopping for furniture.
Im 34 years old, THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE I EVER EXPERIENCED IN MY ENTIRE LIFE! Ive never written a review in my life, but this experience was so poor, I had to let the world know. When we visited the showroom, the person selling us the couch tried to sell couch for several hundred dollars more than what was listed. He argued with us about price until we threatened to leave store and then he noticed the “price mistake”. The sales person spoke such poor English, we had to ask for another sales person but he begged us to not do so so we didn’t. We purchased our couch on May 8th and they told us “6-8 weeks for delivery”. The date we were ultimately told was July 5th delivery date. On July 3rd we called them to see what time they were going to drop off couch, and they said “youre delivery has been moved to July 29th, and August 4th for all the pieces” They didnt warn us beforehand at all. We took July 5th off work to be there but they didnt care. While speaking to them on July 3rd they didnt help at all. They didnt care I missed work. They didnt care we had already waited 2 months. NOTHING. Fast forward to today, July 25th. We called to see when our couch and or chair will arrive on July 29thAugust 4th delivery date and ONCE AGAIN! THEY CHANGED DELIVERY DATE WITHOUT TELLING US. Now our delivery date is AUGUST 18TH! When speaking to customer service via chat, their own representative told me the showroom sales people lie to customers. Tell them it’ll be 6-8 weeks delivery time KNOWING FULL WELL IT WONT BE. I have screenshot of conversation for anyone who wants to see. Every interaction Ive had with customer services has BEEN DREADFUL! Theyve been rude and havent given a damn about how much we spent and how long we’ve waited. We called on a weekend. They said someone would get back to me Monday. Ofcourse no one called me. My wife has footage of me waiting on hold to speak to someone and then someone picking up, not saying anything, and hanging up. DONT SHOP HERE! it’d be better to build your own bamboo couch with leaves for padding than to support this crooked deceitful organization of thieves.
Waste of time, we were waiting for our furniture to be delivered for over 3 months, they have rescheduled our delivery date for 4 times, until we decided that it's enough for us and we cancelled our order. Would give it less than one star if I could. Tolal disappointed...
Really enjoyed my impromptu visit after a phone conversation with Helyn. She was absolutely fantastic. I had all kinds of questions and requests that she patiently answered. She showed me every line of furniture that I had found on line and gladly worked with me to see what lines worked together well. She could relate to the husband/wife dilemma of liking different styles: one contemporary and the other traditional. I shared her suggestions with the better half and he sent me back for more of Helyn's insight. Once again tonight I was not disappointed! Go see Helyn! She'll take great care of you! Thanks for everything!👍😁🥰😘
I can understand the pandemic causing delays. What I can’t understand is being told my product will be delivered July 3rd so I don’t book anything. Then I get the call oh it will be July 24 th. Again I don’t book anything on this summer weekend. Then I get the call it will be August 10th. A full 16 weeks since I paid cash for my furniture and I still have nothing to show for it but multiple blown summer weekends. Yes the phones are set up so you can’t call the store, you have to figure out what the magic number is.
If I could put a zero I would ! This store NEVER answers the phone for customer service. Every time I call, I wait on hold and nobody answers then it asked me to rate the quality of the call when nobody even answered the phone to begin with !
We ended up buying a couch here because we found one we liked. It was a decent price even after the sales person added a protection plan we didnt ask for. No one asked if we needed help and we had to ask for help twice to be able to buy what we wanted. All the other stores (macy, jr, etc) greeted and helped us right away. 2 stars lost on bad customer service. The additional compliant is the layout. Everything is super mixed up and makes you travel the whole store. I perfer having the one item I seek all in the same area?
Don't like the way their store is laid out and their prices are hi for what they're selling. Also their staff was not very friendly for communicative don't see myself ever buying anyting there
They charged me more than Ashley's online store. When i went for price match, the manager, bald white dude was so rude. He discarded the receipt they gave to me during order. Instead, for price match he pulled out a receipt with higher prices and didn't even consider my receipt which they gave me during placing the order. He didn't even listen to me and ask me to cancel the order. Such a BAD experience.
We went there last year November before Thanksgiving a sales person told us if we open an account Ashley/Synchrony credit card we will get $400 Visa card rebate after the last of my furniture delivered. It's been 8 months now we haven't receive that Visa card, I called the lady who help us that day she told me to call Synchrony credit card so I did but they told me they don't know what I'm talking about rebate. I call the salesperson and told me she ask her manager. Until now we haven't heard from her or the manager.
Sales agent are dishonest. I bought martress and a table. They said they will deliver my mattress after 2 weeks, and my table after a month. I understand its covid, but when i know that the mattress is at the warehouse and they just don’t want to deliver it because they want to wait for my table. Im looking for 2 months before we get our order delivered. This tukwila store does not have a direct line, only customer service that can’t really help you. Never going to buy at ashley again.
We went to try out some couches, we said as much to Russ but all he heard was we need a couch pretty quickly and he practically chased us around the store as we chased our toddler. He also kept pulling down his mask to talk to us. He didn't give us a second alone to try out couches and just kind of lingered around us the whole time. We ended up just leaving, I don't want to feel like I'm being hunted while I'm trying to shop. It was really obvious that he was looking at the price of each couch we sat on. The whole experience was annoying. We went to Mor furniture and had a much better experience with the sales reps.
Please do not ever go here. You will never see your order. They don't follow through. They don't care about the customer and it's just a terrible place all around.
ANSWER THE FLIPPING PHONE! Local store won't pick up, and call center I keep getting transferred back to ultimately cancelled my call after 45 minutes wait. 烦死了! Also, salesperson completely misrepresented the delivery charges by more than half what they came out to be until we all but completed the purchase. Not coming back here except to straighten out a double charge they put on my card.
I Love Ashley's furniture!! Great selection of everything,but i believe they should let someone know when their furniture will be delayed again and again! I went in on the 6th of February was hoping i would have furniture by mother's day atleast,but i am still waiting changed delivery 3 times well now 4 times now delivery is changed to the 20th,i understand it's the pandemic but this is the longest i have ever waited for furniture really!!!! And it's ridiculous!! Make you wanna say forget it,but i already waited this long!!
The most beautiful experience. The guy was respectful and really helpful
Worst delivery system.
Such nice associates....
customer service The worst
Do not buy from this company! They cannot fulfil their order and will hold your money for months promising it will be just another few weeks, but does not happen. We ordered a leather sofa set in August 2020 and was promised it would be delivered in 4-6 weeks. That date goes by and very little updates from the company. Mode over 8 calls to their "Customer Service" center and delivery keeps getting pushed back further and further. I met with the Manager at this store in February 2021 to get an update or refund, and they said for sure it would be delivered March 19th based on the code they saw in the system so we decided to stay the course. Here is is 3/18/21 so 7 months later and no sofa and still saying back ordered and now delivery date is pushed back to April 2021 for a sale in August 2020. That sofa set is still for sale in their sales floor even though they cannot fulfil the order. I guess I will get a refund and go to another company and will notify the WA State Attorney General. We have bought quite a bit of furniture from this store over the years, but never again.
We order a Sofa-loveseat and a table and 2 small tables in Dec 2020. Our delivery was delayed 4 time. We got sofas in January and we got tables yesterday in March, after 4 months. There is a manufacturing defect as the table's measurements were incorrect. It could have been easily fixed by handyman by they refused to provide that as the order was shipped directly to our home instead from the warehouse. We don't want to replace it, as it will take even more time. And we will surely not get the refund too. We have to fix it now, on our own maybe.
I order living room and bad rooms set in December 11 they say we will get it in January 2 and I am still waiting on it I go cancel my mattress because I buy another one so the store manger called us yelling and tell me why I cancel the mattress I told him it’s been four months I been sleeping on the floor so he goad and cancel my hole order can u guys tell me what the legal stuff I can do please call a Laywer and sued them it’s really bad store and the customer service it’s really bad it’s out of control and the front desk people they have bad irritated the hole store is bad I am so done I been waiting for all this months and they cancel my order with out telling me
Ordered a table in-store for delivery in the beginning of December 2020. Delayed delivery 4 times. Finally received my delivery today March 2, 2021, just to have been delivered a DEFECTIVE product. I have had it with Ashley Furniture. I call the Phoenix office and ask about options. They said I could visit the store I bought it at and receive a refund. I make the trip to the store and an employee there tells me I cannot get a refund. My only option, from the employees at the store, is to wait for the warehouse to call me to schedule a day for me to physically drive out there to get it looked at by a technician. In summary, Ashley Furniture has the worst delivery process and after waiting 4 months for this table, I get delivered a defective one that I’m stuck with and cannot get refunded. Even though I got it today. Absolutely frustrating.
Had amazing service! Even in the midst of all the covid precautions and having to clean /distance and all. I just had back surgery, can barely walk and needed a recliner. They took great care of my wife and I and we were able to find something that's not only in budget but also nicer then I thought we'd find!
Ordered a chair and ottoman around thanksgiving. Soonest delivery is march 1 They called today via auto robot to confirm delivery. They have the address wrong even though we have double checked and corrected the address when we have called to check on the order Additionally. We paid for the item in the store during a holiday blow out I think it was the Black Friday sale. They said it was half off but they charged us more then half off. I mentioned something was wrong at check out. The sales rep said I would have to take it up with the manager because he could not override the system. After waiting 20-40min and the rest of our friends already checking out with their orders we were told we could call the manager later on a less busy day to get the price adjusted. When I called back and checked the website the item was in fact less. The manager has yet to give me the refund after months of asking. Next, now time for delivery. I have called a couple times to explain our property is very large and not to rely on GPS we have tons of land and it will say the house is on the left side of the road not the right. Also we have 3-4 driveways so which driveway to take as the safest for service trucks with the least switch back curves for driveway safety to get to our mountain top. The operator said their is nothing they can do. That the driver is supposed to call before arrival. I asked she make delivery notes to give the driver warning. She said she can try but it won’t be attached to the shipping instructions. For Goodness sakes company get your customer service together better. She said the driver will attempt to call but the home is Zoned forestry on a mountain top so the cell signal cuts in and out. I asked for a specific delivery time so my husband can wait for the truck and have them follow him up the mountain. They can not secure a time. She said we were 5th delivery for the day. So irritated. Watch when the furniture comes it’s the wrong color or something.
My husband and I bought a couch tonight from Shwan Saber and had a great experience!! He was very patient and showed us lots of great options. My husband (who's not easily impressed) really enjoyed the experience, and we're so happy to have found the perfect couch- within our budget, and a sleeper. Also was cheaper then if we ordered everything online. Will definitely be back.
Items purchased were never delivered as agreed on. For 5 months we waited patiently. They cancelled without notifications. They even had the audacity to let us know that if rescheduling was going to be on our part that we will need to pay. So, yeah, I don’t recommend this furniture company at all.
The manager Pat was super friendly and helpful!
We were looking for a sectional and after looking at 8 different furniture stores we finally found the perfect one and the BEST salesperson to help us with our purchase. Albert was SUPERB from start to finish! Ashley HomeStore had such a great selection of furniture and availability that we decided to also get a new bedroom set! We can’t wait to get everything set up. Thank you!
This store need to close. I order in December they keep moving my delivery date. Its been 3 months till now my furniture has not arrived. Worst Customer service.
We bought $12000 worth of furniture here. We haggled to get online prices. They have jacked up the prices in the store. Doesn’t matter it is 50% or 60% the final price will be the same. We haven’t received all of our furniture yet, we ordered early November. We received our couch after months of waiting and that too was defective and they are going to send the technician after 2 months. They have changed the delivery millions of times without even letting us know. We have gone to the store multiple times to ask regarding the delivery and they give diff dates every time. They have wasted so much of our time and money. It is not worth it. I would not recommend buying anything from here. They have given us the worst experience shopping for furniture.
Sales staff are pleasant and aren't too pushy, but it's the customer support and furniture protection packages that have given us the most difficulty. If you pay for the extra 5-year plan on a couch, and need it replaced, they will deliver a new one but you will still be on the hook for getting rid of the old couch, which is not free in Washington to throw away. Moreover, we spent a total of 12+ hours on the phone with Ashley and the vendor company until they told us they weren't going to take away the old couch. The new couch still cost us less than if we had not paid for the extra protection, but the experience was poor.
Diondra was EXCELLENT. She was patience through the decision making process. I appreciate that! I would refer friends and family to Ashley and to Diondra.
I purchased a piece of wall art at the Ashley Home Store in Tukwila. The sales associate was inexperienced and it took him an hour to process the transaction. The store was going to ship the item to my address in Olympia. Later a manager called and said the item could not be shipped since it was from a third party vendor. I requested a refund to my credit card. I was then told that I would have to come back into the store to process a refund, that their policy was to not do credit refunds over the phone. It was a 60 mile each way drive to get my refund. This store has the worst customer service I have ever experienced.
Amber and her Sales Manager were great! Thanks Ladies! Hopefully the delivery comes when it's scheduled to show up. 😉 **7/17/21: Wasn't expecting the gift card, but thank you! Picked it up today! LUV my leather couch!**
Bought a $3000 bedroom set in October. Still haven’t received it. They call every couple weeks and change the delivery date. This last time they didn’t even call. Was suppose to get it on Jan 28 but when it no showed I had to call them and they informed me they changed the date to Feb 19 without informing me. At this point I’m pretty sure I just got robbed by a furniture store. I tried to ask for a refund and the lady refused to help me. I will never shop here again *also don’t get excited for their sales. There is no difference in final price between their 30% sale and their 50% sale. I was waiting for a big sale to buy the set I wanted and it turns out that once they did their big 50% off sale, they simply jacked the price of the set I wanted up to 6k (it was previously 4500) We have filed a complaint with the State AG regarding false advertising. DO NOT SHOP HERE, IT IS A SCAM!
I will give it 5 Star but there was little bit more stuff there then I tought
Expect delivery months after promised.
I've been trying to contact the store for four days now and no one will answer the phone the store is open but I can't get a hold of a single person about my delivery and when I call the company number they tell me they can't answer any questions that I have to talk to the local store so by far this is been my worst experience yet.
12/24 Still waiting on a couch set that was ordered in August. They have pushed out the delivery window three times now. You can’t get a hold of anyone because they never pick up their phone. I think all the other negative reviews on here do a good job summing up this store. The place is a scam. If for some reason you still end up going here, use a credit card so you can do a chargeback.
Management at this place will take your money and smile in your face then provide you no help this is for you Jabari..... Megan is shady as well I aaked he for the Corp# she gave me a # to the store. I called the store to ask questions regarding a refund every # option they gave me rang busy note I was just in the store maybe 3 customers inside the rest were employees the only # option that was not busy was when you called the store to make a payment and or buy new furniture guess who picks up Good ol Meghan paid 1600 dollars. Waited almost 3 months they didnt even deliver it the day they scheduled. And they just dont care after they get your cash out of site out of mind
As a whole this store is a pain in the a. No deliveries on time, unable to satisfy customers No one bothers and cares BUT Di is one Manager who has the perfect attitude and cares for her clients. She is a real asset to Ashley furniture store. I was surprised when I heard back from her where she went above and beyond to get to the details about my frustration on delivery and she assured me that she will handle it going forward and that I can be assured that she would be personally looking into the problems I was facing. Before this the sales person and some other male manager was only lip service. They were to call me but after I paid the money they don't have time to call back but Di took her time off to resolve my issues. If not for Di, I would not have taken a return step into this ugly and unfriendly store. Di you changed the tone of this store and I wish you stay there forever . I salute you Di and others should learn from you
Worst customer service I have ever received. Ordered furniture here four months ago. They delivered half of a matching set, and rescheduled the other half. Some of the product they DID deliver came damaged and they won't do anything about it. I still haven't received my furniture. They promise to call back, but never do, they have rescheduled my delivery at least six times already, about half of those, they don't call me to reschedule, they just don't show up and I have to call to find out why. The same is true for the "repair tech" they're sending to look at the product that was delivered damaged. The staff both here at this store and at their customer service headquarters DO NOT CARE ABOUT YOU ONCE THEY HAVE YOUR MONEY! And now I'm stuck with an expensive, mismatched set of furniture and they still won't help me get the other part of my order. The manager Jamari and his office manager Megan are not helpful, and just try to give small (5%) discounts to say "sorry" without actually trying to help. Useless.
Will never go to Ashley! I had very bad experience dealing with both on site agents as well as customer service. They never ever answer calls and are terrible at providing proper customer service. They delayed our furniture by 2 months and then did not remove the hold on my credit card even after delivery. I was literally getting charged twice the amount. When I called them to remove the hold, they kept on shuttling me between agents and one of the agents asked me to physically go to the store for just a credit card hold removal! ( I live an hour and a half away). This is unacceptable and very rude. Don’t get their credit cards, it’s a huge rip off and your credit score is going get a big hit.
GO ELSEWHERE!!! This is by far the worst furniture buying experience I’ve ever had and the customer service here is the worst I’ve ever experienced. You are on hold for upward of an hour only to be put on hold again for another 30+ minutes to speak to someone else. My delivery has been rescheduled THREE TIMES and I have been waiting for my furniture for two months, and looking at other comments regarding this store, I see I'm not alone. Covid is not an excuse to have furniture assembled in time when you've had over two months to get it completed. This is not only unprofessional, indicative of poor management, and bad for business but it is stressful. There seems to be no one willing to answer phones and no appropriate option to speak with a person. It’s a nightmare. DO NOT SHOP HERE. There is no reason furniture shopping or furniture delivery experiences should be so abysmal. Your customers deserve far better than this.
The worst furniture buying experience I’ve ever had. The only helpful person was Deirdre at the desk. Customer service is the worst I’ve ever experienced. You can’t get a hold of anybody. Between my 2 deliveries they have been scheduled and rescheduled like 8 times. This is so unprofessional. The furniture quality is the worst. I have had my couch for less than a month and it’s already sagging and pilling. I have called and called and called customer service. There is no one answering phones and no appropriate option to speak with a person. It’s a nightmare. Take your business elsewhere. There is no reason furniture shopping and delivery should be so stressful.
UPDATE: Save yourself the trouble and stress. They won't do anything once the purchase is made. GOOGLE SHOULD ALLOW ZERO STARS, EVEN NEGATIVE. Do not buy from here unless you have ample time to deal with the worst customer service. Terrible products and customer service. First time buying experience. I bought a whole living room set sofa, loveseat, chair and ottoman. The ottoman cushion is all compressed leaning to one side. I bought their 5 year insurance what a waste of money I have reached out to customer service 4 times with no decent response at all. They just want pictures of the products but never respond back. They originally sent a tech out on my initial complaint. Who did nothing but tell me how to properly use the ottoman. Cant beleive spent so much money and event bought insurance and still receive this terrible customer service.
Please save your money and time and don’t shop here I purchased something and was told & we checked it was in stock I tried calling for two weeks to pick it up and was told they didn’t have it in stock When they finally answered! I go back to the store and the only option was 1. Get a refund that can take up to 2 weeks 2. Wait another two weeks for product . Obviously I asked for a refund this was more than 2 weeks ago and I still haven’t received my money! I paid cash so I can’t do anything about it! Phone customer service sucks. Updated I just called spoke with Megan and she said the money can take up to 6 WEEKS! When I paid cash in store! I’m calling corporate this is ridiculous
The customer service is totally a disaster. We got the damaged sofa on delivery day. No one took care of our request. The office manager is really tough to state that she is 100% sure that the sofa could not be returned.
Although the sale didn’t work out this time, I know I’ll be back and look for Melissa. She was so kind and patient with me despite my indecisiveness and the fact my husband and I couldn’t agree on anything lol! Thank you Melissa! We’ll be back!
Terrible delivery attempt experience. If these are who Ashley HomeStore chooses to represent them then I’d stay far, far away. No need to deal with unprofessional, rude, incredibly frustrating jokers.
The worst company ever do deal with it. They tell you to buy their furniture once you buy from them they take forever to deliver. Stay away from this company
Far better and more inventory in this Ashely than and other nearest location, plenty of people to help you and guide you for properly select your furniture
Extremely inflated prices. Shady marketing gimmicks and very poor customer service.
Most disgusting company in history. The star is a waste. They stole our money and they keep taking. Who does that. 🤮
Bad furniture poor quality terrible customer service!
I regret going anywhere near this store! I ordered a desk for my daughter in August. I was quoted 4-6 weeks. A few days shy of the 6 week deadline I got a rushed voicemail after 9pm explaining that my order was delayed. I immediately called back but “customer service was closed” The next day I called back and was told I would get the desk mid to late November at the earliest. I asked to cancel and was told I would get a refund to the same card in 7-10 business days. The next day I get a voice mail from Megan who wanted to confirm that I am canceling. I call back but am routed to the customer service line. I am once again quoted 7-10 business days. That didn’t happen of course so I called back. Calling the store number routes you to the customer service line almost every time. This is where the worst customer service happens!! I was told the order was canceled and that I have to talk to the main store about my refund. Of course I can’t reach them and always get customer service. After several transfers “Jaz” says she will open a case for a manager to call me first thing in the morning. You know what happens next... Of course I receive no phone call from a supervisor. I give it a few days to calm myself down and call back. Two days straight I am hung up on promptly at closing time. I decide maybe email is the best way to go about this. I now have sent multiple emails to every Ashley email I can find without resolution. Now this has been weeks of not having being refunded. I live an hour away from the store so driving in is a hassle. After calling the store number 10 times in one day I get the local store and talk to Megan. I give her my information and she tells me she has no record of a cancellation. THE WOMAN WHO CALLED ME ABOUT CANCELLING MY ORDER HAS NO RECORD OF IT!! She tells me if I want a refund I have to come in the store. 2 hours of my day after already being inconvenienced! Megan then explains that she can reach out to operations and “get back with me” well guess what... I never heard from her of course. So today I harass the local store number again and get Megan. She said “oh yea, they haven’t gotten back with me” I’ll call you when they do.” I fully believe I have been scammed. Making my daughter a desk from scratch would have been less of a headache. Just avoid it at all costs. It’s not worth the headache.
I had a very bad experience at this location. My fiancé and I found a couch we liked and were told that it would be in the warehouse within a week or two and delivered in 4-6 weeks due to delivery issues during Covid. I asked if we could pick it up from their warehouse and I was told yes that is allowed. We thought everything sounded good, so ended up selecting a set of furniture and putting half down, financing the other half with their in house financing -Acceptance Now. Two weeks pass and I call up to see if my order is ready in the warehouse and I’m told that the couch we ordered isn’t even in production at the moment and would unlikely get it till sometime in 2021. (This was in September). I go to the store to get a refund and find the the policy is no returns once you sign... well after a bit of talking they agreed to cancel my agreement and issue my money back (minus the set up fee). They want to put it back on the same card I paid with, but I just lost my card a few days prior to this. I ended up agreeing to them issuing a check. They told me It will take two weeks to come in. Yesterday was the two week mark and so I go back to Ashley and am told that it could be another 30-45 days before I get my money back. I call the corporate line and end up having a district manager tell me there is nothing he can do.... anyways, i am at a loss for what to do except wait... I put $1500 down over a month ago and still I have no furniture. I highly recommend not going to Ashley, but if you do you need be aware that you will get the run around and your furniture will take forever to come.
They misdelivered the bedroom set twice and when they finally brought it, the “white glove” assembly service forgot the pieces to the bed, so they had to come back WEEKS later leaving us with an unssembled bed! No refund or apologies. Overpriced, cheap particle board that fell apart in a year. Absolute junk product and awful humans working here.
Worst customer service ever
The in-store experience was great because the sales associate Darnell at the Tukwila, WA location was exceptionally professional and helpful. He hovered with me and my friends but wasn't uncomfortably close to where you felt stalked. Me and my friends purchased a sleeper sofa, a love sofa, and a couple of bar stools which Darnell really helped us in getting the best price for all we needed. He guaranteed us that the love sofa would be delivered a couple of weeks after the date of purchase and the same with the bar stools. He also mentioned that the couch would be shipped from the warehouse, so we would get it on November 15. Everything went well until my friends and I got a notice saying that we would be getting the sleeper sofa delivered to us via UPS earlier than expected. Around a week later, got another notification telling us that the delivery has been delayed. The call center experience was excruciatingly horrible because not only had we have to call more than several times to get through customer service, but the wait time was long -- like 30 minutes or longer to get through a single agent. When we got in contact with them, explained our situation numerous times, got transferred to people in the Tukwila location, and kept getting different answers regarding shipment and shipment dates. With the first call, we were told that we would still be getting our sleeper sofa on November 15 but will be shipped with another carrier because UPS doesn't take large items from this company. On the other hand, on another call, we were told a different story where the transferring to another carrier has been set but our sofa would be delayed all the way to DECEMBER 28?! The next time(s) we called, it was to the Tukwila store and they don't have the tone where they want to help because we asked for a manager, the manager was not there, we asked for a DEFINITE answer, kept getting different answers every single time. Morale to the story, the only thing that was done right was the love sofa since we got it yesterday, October 14 but will return it, along with canceling our order because it's not worth mine and my friends time to be constantly trying to find out when we really would be getting our sleeper sofa. So I rather take my business somewhere else where the business is more professional, not lie to customers, have better customer service, and act more professional when helping a customer on the phone rather than making us feel like you don't want to help.
Sydni was EXCELLENT! The customer service is impeccable! I felt like I had a personal shopper who truly assisted me in searching for my items. Even the store manager, Heidi, was extremely helpful! There were so many BIPOC (Black, Indigenous, People of Color) employees, which also enhanced my shopping experience. Representation is so important and valuable in aiding the customer experience and increasing the rate of returning for additional purchases. The quality of the items is incredible by the nature of the brand and the employee team, especially Sydni, were incredible!
i ordered and fully paid our furniture in July. no date of delivery yet :(
Stay away! The worst online customer service in history of customer service. If you want to wait over 6 months for furniture to come in and keep getting the run around then this is your place! I'm still waiting for 2 chairs for over 7 months. They keep sending them to the wrong address over and over, and I've spent over 15 hours on the phone just to get lied to everytime. I will never buy from them and we spent over $4000 with this insult to a company. To top it off I still don't have my chairs. This is the worst furniture company on earth! STAY AWAY!!!!!!!!!!!!!
Beautiful store. Laid out really nice. Prices are awesome.
This location is now closed and will become hobby lobby. Ashley's moved next door to PetSmart
We have purchased furniture back in the beginning of August and the company hasn't sent our furniture to us until now and we are still missing most of our furniture. They are making us pay for basically nothing which I think is ridiculous. We have been trying to call about the shipments but keep giving us different dates not to mention they haven't even tried to call us about the status of our purchase. I am very disappointed with this store and the customer service they provided us which really was little to nothing. They have no problem taking our money though lol. I suggest to save your money and heartache and go to another furniture store.
Firstly the tukwilla location sells you furniture that they dont have in stock i ordered sept 2nd 2020 and was waiting and waiting for a delivery call which I was told I would get in about 2 to 3 days I ended up calling no email no text no call so on the 23rd Sept I wasnt able to get threw to the 1800 number so I via chat to only find my end of Sept delivery estimate was pushed all the way to November 10th hum that long to get furniture plus i paid 260 card other 500 in debit when I went in they accepted my cash but told me now I would have to wait to get my cash back in a check form hum wow after I had to investigate and call to only hear now there holding my money linger if I spent a check they would have checked it thermally now my lids and I been sitting on the floor waiting for furniture to come at a decent time for them to not even reach out plus they now even playing with the mo ey I spent how do a big furniture store sell furniture that they don't have spoke to a few even a guy behind the counter jumped in to say will get you your money i said how I can believe that when you couldn't get the furniture I paid for so I left with 260 debit credit no furniture and no cash that I spent bad business using customers money for you profit and not delivering i still havent heard anything about my supposively check that I need to wait for that i didn't even spend a check but I now have to be even longer with no money no furniture and havent still had no communication dont buy from ashley they take your money hold it then return it to you at there leisure just like how they sell the furniture that they don't even have smh never again i will attempt to but from them your better to go to a store that honors there receipt also i ask them where is it on the receipt that I have to wait to get a check they did not could not pin point it out they hurried me out and my issue was not resolved
I bought furnitures in the first week of july. we are now in the second week of September. Still we received no furnitures. I know that covid shook everything but it is unacceptable, especially when they expect you to make your payments on time. How could you sell furnitures that you dont have with such confidence. A big fat F for Ashley furnitures
Now I can understand why lawsuits are so common in US. I’d made purchase worth 9k from the store and one of our purchase item was getting picked by 3rd party. Store manager was intervening in my conversation with pick up person so I told him that I’m talking directly to pick up person and not you. And store manager (named Jemari I think) asked me and family to go out of the store and canceled our purchases 😀 if owner is reading the review then you don’t need my advice. If manager’s ego is resulting in losing sales (& it was a hard sale of $9000 which he refunded just to satisfy his ego) then trust me one way or another you will be out of business soon!! Sorry for the harsh review here. If we don’t get sincere apologies from the store management we will consider legal options so he doesn’t repeat this behavior ever again with any other customer in his life.
Staff was friendly & helpful when we purchased furniture. Then we've had nothing but issues with delivery. Every day for 5 days i get a call of a delivery change. Then i was told my items would be delivered but only one came, i wasnt told my other items that are high priority are going to be delayed for 2 more weeks! We placed a order mid July! What's sad is that i talked to a manager and asked her to give me a call back and she never did. Im not mad so much about delivery because i expected that but to not communicate is not ok! Plus i had to call and get told my order is delayed. Call your customers, otherwise you wont have any!
Do not purchase your furniture here right now! Extremely long delays due to Covid. We ordered tons of furniture for our new home on Memorial Day and have yet to see most of it. We've had 3 deliveries so far and are unimpressed with that service as well. Their delivery people tried to leave the furnite in boxes without setting it up! I had to run out to their truck and go tell them to set it up, then they left the garbage and Styrofoam sitting in our living room. I tried to cancel the remaining pieces of my order for a month, but they kept saying "let me see what I can do." I inquired about taking the floor model sectional and initially they offered it at a discount. When they confirmed I could take the floor model they then did not offer the discount. I then asked if we could just wait for our delivery but was told that they already put me down for the floor model and if I wanted a new one delivered it would be a whole extra month out. I again tried to cancel but we settled at about $300 off the floor model, which isn't that significant of savings if you consider having to rent a truck to pick it up ourselves and professional cleaning due to covid. To this day I'm still waiting on 3 pieces of furniture from my Memorial Day order.
They delivered the wrong couch and were absolutely terrible to deal with. Not even an apology for the mistake and now we have to wait 3 weeks without a couch. Do not trust that your order is accurate. They also made me confirm the order 4 times. Exact same confirmation. They still got it wrong. Update: This issue went on for months. With zero concern from their company. In Tukwila or corporate. Hands down the worst company I have ever purchased anything from. If it was possible to give a negative star, I would. I understand making a mistake, but they did it repeatedly. Wrong ottoman, no response, wouldn't return calls, absolutely the worst. Surprised they are still in business. Sounds like this happens more often than a good experience.
Where is my bed that was supposed to be delivered. Today
I’ll start with the one positive, the staff was super friendly and helpful in store when making a purchase. That’s where that ends. After making the purchase there was no care. I was told I’d get a follow up call with delivery date after a couple days after the purchase. Waited a week and then reached out to them. Their response was 4-6 weeks it should be delivered. But they said they’d follow up with a specific date. Still no call. I finally called customer support for a robot to tell me my date, only for them to call and say the order was delayed another 2 weeks. From what I have read in reviews, I’m not the only one who gets ignored after the store receives payment.
Regarding the "South Center, Tukwila, WA location: JEMARI is an absolutely FANTASTIC Representative - he was very kind with an easy-going, "no-pressure" disposition. I appreciated his wonderful courteous and attentive manner, along with his excellent "store knowledge" and ability to carefully listen and answer all of my questions. JEMARI IS A PHENOMINAL REPRESENTATIVE, and deserves to be acknowledged, given a "bonus", and used a model for EXEMPLARY "CUSTOMER SERVICE"! However, sadly, that's where the praise ends... because I ended up being EXTREMELY DISAPPOINTED!!! :( After my purchase, I had several difficulties with the delivery process, and was never able to reach Jemari ever again!?! I was UTTERLY FRUSTRATED with the very poor "After-Sell Customer Service" and the TERRIBLE communication from the phone reps.! I also experienced errors regarding the 'delivery date & time' - I had to call several times...but kept being put "on hold" and given the-run-around. Further, after being told that the Sofa that I ordered and pre-paid for was "in stock", when it finally arrived, it was the WRONG COLOR! I ordered Brown...but was delivered an UGLY BRIGHT BLUE!! ...and to make matter worse, I was advised to "keep the sofa for a few weeks until the color I ordered was back in stock"!!! GRRR... After many phone calls to both Ashley's & their storage warehouse, and after insistently speaking to several people to resolve the problem...I eventually got them to find & deliver The Correct Sofa that I purchased! End Result: I feel like after they made their sale...noone really cared about a 'smooth delivery', nor my "customer satisfaction" AFTER I made the purchase. And honestly: once the sofa arrived; and after a few months of use, I strongly dislike the couch - the back is too short, and the seat cushions are already starting to sink/sag! :( I am sooo glad that I did not go ahead and buy their Dinette Set & Mattress Set too....but ABSOLUTELY NOT! And, I cannot and will not ever recommend nor refer anyone to purchase anything from Ashley HomeStore in Tukwila, WA!!! :( :( :(
Very clean with lots of options. Of all the furniture stores I went to, they did the best at keeping things clean and creating a safe environment for workers and customers
I received a card in the mail for 20% off sale by July 5. I had to make a online appt to shop at my local store in Tukwila, Wa. So I did, I got a confirmation of appt time. When I arrived there was a lock on door and sign stating stating a rental agency to contact to lease the bldg, also the Ashley Furniture sign had been removed. Web shows it’s open for business. Do not trust this company.
Love the way they welcome people they help me a lot
I don’t understand why this company continues to be open for business if covid is causing them such extreme hold times and delivery cancellations. It’s ruining their credibility. I ordered my furniture April 16,2020, I received SEVERAL emails with delivery confirmation dates and today June 16,2020 my furniture isn’t available. I have taken days off from work and they never came to deliver. When I call customer service I’m on hold until they hang up on me. What kind of company would allow this to happen to paying customers? Yes I get it Covid is to blame but close your store if you can’t deliver on your promises. Why do they think it’s better to just have customers waiting and waiting? I get voicemails from blocked numbers from Ashley associates saying hey we can’t confirm your delivery And that’s it I’m stick in limbo until they decide to update me. Now they’re saying it’s July 7 th when the furniture could possibly be delivered. So from April - July 7th? 4 months you haven’t had this product available?? Why are you advertising it??? When you want to cancel the order you have to wait until they call you anywhere from 48-96 hours this is very ridiculous
TL;DR: we have gotten repeatedly screwed over by Ashley Furniture over a bed frame that was improperly put together. The refund process took over 2 months. My fiancée and I decided to buy four pieces of furniture at this location before the quarantine. The salesman that helped us at the store was very unprofessional and was taking forever with ringing up our items. We made it very clear that we just wanted our items, and we wanted them delivered at the same time. We should’ve seen this shady company from the beginning when: A. The salesman forgot to have us sign more papers on the way out. B. We NEVER got our receipt. I had to email them for it. This would only be the beginning of a long process. Our furniture arrived a week later. Our bed frame was put together very poorly. The team who assembled it carelessly threw our mattress and base onto the bed frame. It threw 2/3 pegs that were screwed improperly out of place, and after attempting to sleep on it the first night, the entire frame collapsed and fell apart. I filed a claim that same day. We slept on the floor for a MONTH since that's when the next available technician appointment was. However, the day they were supposed to arrive, THEY NEVER CAME. I called that same day, absolutely livid. After waiting for 30 minutes on the phone, the person who answered said to me, “They didn’t have your apartment number. I can see if they can turn around and come back.” Whose fault is that?! I gave the store our apartment number and the other delivery guys found it no problem! And why didn’t they call or text me then if they didn’t have our apartment number?? The person on the phone then said someone else would give me a call back that same day... they too, never got back to me. So, I called AGAIN a few days later. After hearing, “They said you cancelled the order,” I about had it. After explaining that I personally didn’t cancel the order, I scheduled yet another appointment for a technician to come out and fix the bed frame, and the earliest one they had wasn’t for another week. Finally, he shows up after a month and a half. At this point, we just wanted a refund. He tells me, “Sorry, only stores do refunds. You’ll have to wait another two weeks for a store to open [due to the virus].” He went ahead and ordered the part that was broken (without my consent, by the way). He should’ve ordered new beams, right? You know, since the beams were the ones that were broken and the pegs were fine? Wrong. A week later, we got new PEGS. What an absolute joke. We went back to the same store after it opened again. Finally, someone was coming to pick up the bed frame after 2 months. Just when I thought it was over and I had seen it all, I get a call a couple days before the pick up saying our appointment was RESCHEDULED. No explanation was given on why they moved our order. I messaged another agent, Destiney, online, explained what had happened, and she changed it back and even pre-approved it. Oh, but GET THIS. I get yet ANOTHER call that I missed due to being at work, and a lady named Diana called me with a voicemail saying that "Destiney" didn't pre-approve it, and blamed a computer glitch AND made up another excuse that no one over 18 would be home. ARE YOU KIDDING ME? I confirmed TWICE actually, and I STILL GET RESCHEDULED. No one has EVER asked us for a confirmation about our age on this!! Excuse after excuse of not showing up to our door! My future father-in-law felt so awful about our situation, that he offered to pay for a brand new bed and frame himself from another company. No issues whatsoever with the other company. Won’t be ordering anything else from Ashley ever again. What a f*cking joke. The most ridiculous and worst company I’ve ever dealt with.
They are always very nice ^.^
Worst experience ever!!! I purchased a couple of couches and a mattress for a total of $4K after I moved in a new apartment, they said it should arrive within a week and I got the delivery window set with the store. A week later at the specified time and after I got rid of my old furniture and mattress NO ONE SHOWED UP!!!! We called the store many times but no one answered. I had to drive all the way to the store which is about 40 minutes from where I live just to get an update. Upon arriving to the store I asked for a manager and they said all managers are busy and made me wait for almost 30 minutes. After reaching my snapping point an associate got me a manager to talk to, he said he doesn't know when the furniture will be delivered and didn't even offer anything to make up for what happened. My wife and I had to get a futon from walmart to sleep on for a few days! We ended up canceling the order which was a very long process and involved multiple phone calls and hours of waiting!!! WORST CUSTOMER SERVICE EVER!!!PLEASE AVOID THIS PLACE!! We ended up going to Mor furniture which was way better!!
Giant furniture store with a great selection in various price points. They even have a large selection of heavily discounted floor models for various items. I bought a floor model end table here last weekend and just took advantage of their Easter sale/moving sale and bought a couch today. Daniel helped me out and did a great job! Beautiful store and friendly staff.
Kaylee was awesome and helpful! She was patience through the decision making process. I appreciate that! I would refer friends and family to Ashley and to Kaylee most of all!
Kayleen took excellent care of me while I went thru and picked a lot of items from the showroom;she made sure I was getting what i needed and wanted while i added and deleted from the list continuously. she made special arrangements to have two delivery dates so that i could the bulk of my items on the date i needed them and I Greatly appreciated that !
Incompetent workers- they hire anyone regardless of sales experience(it shows). Delivery service is a joke- they are just as incompetent and lazy. I had to cancel my order all together because they would either deliver the incorrect pieces or didn’t feel safe enough to try to get the pieces in my door. I told them they would have to angle it in- they didn’t know what that meant they just tried to stand the sofa up and walk it in; every door doesn’t work like that. I was shocked how horrible the entire process turned out to be. Do not go to this particular location. Perhaps the surrounding locations are better.
We had the worst experience with this store and their furniture assemblers! We waited weeks for furniture to be delivered and assembled and once it was delivered it took weeks to get it assembled!! They had excuse after excuse as to why it could not be done! Finally just returned it all, but that was an argument and many calls later! Terrible establishment! I was warned, but gave it a try. Never again. Should be ashamed of of your management!!
I had THE worst experience here. Never going back here. Customer service isn’t even on the charts. If I was the owner I would be astounded to see how my employees treat their customers!!
Super friendly, and didn't make me feel rushed even though I had 5 kids with me. Russ is an amazing salesman, and helped us find the exact right couch for my family. Thanks for making an experience that I was dreading a really enjoyable one!
Purchased a couch here! Staff was very nice and not too pushy. The buying process was surprisingly streamlined and easy and they had updated technology to make things easier. The staff was also knowledgeable about the product and financing services they offered. They were also willing to give us all the details. Delivery was on the pricey side, but delivery guys came, unpacked, and put together our couch.
really bummed on the experience we had here. we bought a couch from Ashley furniture. We had it set to be picked up from the tacoma warehouse- my boyfriend called the day before to set the appointment to pick it up. When my boyfriend arrived for the appointment they reported that they had tried to contact him- our furniture was damaged and could not be picked up. We live a good 45 minute drive from Tacoma. Customer service had taken his number down wrong. It was reported when they first tried to contact him they left a voice mail, and the second time the line was disconnected. These calls were both placed on days before my boyfriend called in to make the pick up appointment... So who ever made that appointment disregarded any notes on customer interaction. This by itself is annoying, but could have been smoothed over with good customer service. Instead we were offered nothing to make up for the inconvenient mistake. We even requested free delivery of the couch when it was ready just to avoid a second trip to Tacoma, and they denied that. Coming from the service industry, I’m super unimpressed by their lack of desire to make up for their mistake. But maybe they just have no desire to have return customers? Either way. I don’t recommend the hassle of dealing with this company.
avoid at all costs! We scheduled a pick up of furniture with the warehouse (you actually have to drive to Tacoma to do this, btw!!) because our sales rep told us that we had to pick up one portion of the order in Tukwila, one in Tacoma. Even with the appt confirmed, upon arriving we were told that our order would not be ready for 3 more weeks; we had driven 70 miles for both stops in a rental truck that charged by the mile. We were told that only a manager could respond to our complaints, but that a manager was not available. When we insisted on speaking to one (as we can't go 3 weeks without couches!) we were placed on hold for 40 minutes (and only solved it by calling on our other phone and asking why we were still holding!) Wow. I am still shaking my head at it all.
Friendly, helpful sales woman
Had a bad experience with them.
Small selection on tv stands and no information on them. Disappointing!
I bought sofa sleeper 5 days ago and these happens... 1. Bad services! Beware of this store, you cannot change your furniture if something is wrong with it right away. They will try to fix it and if it doesn’t work then they will replace it but that will take another long years for the whole process...sorry, I am just venting as this just happened few minutes ago. 2. Horrible, horrible installation and delivery services! The time of delivery was at least two hours early and I had to rush to meet with them. When they installed it, the sleeper mattress didn’t open all the way. They tried fixing it but wasn’t successful. 3. The fixing time is way too long because you have to wait for schedule that fits the technician. So now I have to wait for another 11 days. It’s not my to go to furniture store anymore now or in the future.
For my order I received four separate phone calls about different items that would not be delivered on the promised day. One phone call was the morning of delivery that a critical piece of a bed was not available. Their answer was for me to take another day off work at their convenience to accept delivery. One item arrived damaged. They offered to mail a replacement - letting me know it would be 7-10 days until they even bothered to put it into the mail. The installers failed to install anti-tipping restraints on the dressers. Installers claimed that installing drawer handles was not part of installation. Installers wanted me to sign documents on a phone without being able to read what I was signing. For the missing bed piece I was promised that they would come Saturday morning with the piece and to assemble the bed. They no-showed. Apparently nobody bothered to turn their promise into a scheduled delivery. I regret every purchase I have ever made from Ashley.
Terrible customer service. They send defective items and dont care to repair it nor accept a return. Its a complete loss of money and need to live with what was sent. Very disappointing and frustrating. Will never recommend this store to anybody and these negative reviews are true. Do not fall for the offers they give in the store. After the purchase is made nobody even cares to respond to your issues .
I would much rather burn my money before ever stepping foot in this store again. 1) my $3,000 purchase wasn't fully delivered because it was lost. the store wouldn't deliver a second one because they had to run an "investigation" I had to go drive 30 miles each way to avoid sleeping on the floor anymore. I didn't get credit or refunded for the delivery. didn't get a call from the store, apology, credit, nothing, didn't even get help to load the mattress onto my car. 2) after making my payments for nearly a year, using auto-payments, i find out that i was lied to by TONY the salesperson that said to me i was getting 24 months financing. instead it was 12 months. I called the store to ask what is happening they said that I chose 12 not 24 "i even signed and circled 12 months". I said why would i sign and circle the number of months that doesn't make any sense she said idk you did. Honestly i would much rather pay a little extra and get treated like a human being. The whole experience i've had here was un-freaking-real.
Ashley Tukwilla is one of the worst stores I have come across. We bought dining room set from them. The first delivery we got came with broken and old server board and different chairs than what we asked. We sent back the entire order and went to store, the sales people were so cold. Only thing they said was it was mistake by warehouse. Next time, the delivery came with wrong chairs again, in the meantime we were talking to customer service, the delivery guy ran without installing the shelves in our server. He didnt even wait for us to sign. We gave the chairs a third try and guess what, one was broken (store said it was broken while deliverin, lol) and other one was in a bad shape (definitely a used one). We have had many calls with the store, but every time they have an excuse. I would NEVER recommend Ashley to anyone, worst customer service.
Great selection and prices. Delivery and set you was fantastic.
Ordered a couch they claimed wouldn’t fit into our room. They told us to put it in our garage and they would come back out later that week to install it. Now they are refusing to install it or take it back. Disappointed and frustrated. Would not recommend. Go to a place with better service and guarantees that what you order will be delivered and set up. I’ve had to keep calling the store and still don’t have a resolution.
I will say this from the bottom of my heart.... Donot do business with this furniture store.. The 90 day agreement is a big scam... if you donot pay off with In the 90 days your payment after the 90 days will only be 20 percent of each payment you make monthly.. This means if you make a payment to another company for example of $300.00 each month only $60.00 will be going to your remaining balance of $2000.00. The management of this business must stop this it's not right.. your putting potential future customers in debt.. And I have a AA DEGREE pursuing my business degree.... dont do it.. pay cash only... spread the word.. Ohhhh also they will add a larger amount to your current balance if you donot pay in full by 90 days.. facts..
Was looking to purchase a new dining table for my home and glad that I stopped here. It was difficult to choose a table being that there were so many options of beautiful tables. The young lady that helped me was very informative and help me narrow down my choice. I'll be back for a new bed soon.
Bad service on delivery
Received soft and love seat but they were missing cushions. I am working with the customer service to get the replacements.
Really good found a recliner
The customer service was Everything. I couldn’t decide and took a while, but I never felt rushed. Thank you Russ for your excellent customer service.
Horrible place They says 0 interest finance and after paid off they ask interest and sent collections and wasting money and time Horrible place stay away
Great experience working with Tony at the Ashley’s in Tukwila, WA. Tony was helpful finding pieces that matched our taste and did an outstanding job identifying the best price points available. Would recommend working with Tony to anyone!
In store everyone is great. After the sale, when you have scheduled a delivery prepare to be disappointed and frustrated. I ordered a bunch of furniture. Several pieces were delivered and assembled within a couple weeks. They provide 4 hours time frames but the sales associates warns me to be available all day. First delivery they are way early, and did not call ahead as promised. Fortunately I was able to scramble and have family meet them. The second part of the order was scheduled more than a month out on NYE. a few days prior I get notice its back ordered for another 3 weeks. Ok, fine. Due to my first experience I confirm the day ahead that they can call ahead, and will be there in time frame. Nope! Instead they text from a phone you can't reply to saying they are going to be 90 min early. So I scramble again, having my family go to receive. Did they show up early. Nope, they showed up later within the the original timeframe. To top it off the table and chairs are damaged and missing pieces so I had to refuse. Here we go again with scheduling. Although they have plenty of the items in warehouse they say it has to be at least 4 days to reschedule. At this point Im exhausted by it all and concede to a Saturday further out so I can be there. Clearly after the sale their customer care and logistics operation is terrible. Usually when you call to resolve something, as I had to many times, it takes 15-45 min to get a human on the line. While you are waiting on the line they tell you how great they are and how they invest in their logistics. This is laughable. For the sake of those that work there I really hope they do invest in providing a better experience for the customer after the sale. I happen to work in logistics and fleet management and the excuses don't fly with me, if you want to retain customers and a decent reputation. That said I'm never opposed to changing my review because I understand that reviews of one experience are not the full picture, and not really fair to a business that is truly invested in improving their customer experience. It's up to them how they want to make this right....if they want to make this right. If they don't there is always yelp and of course just sharing my experience with friends and family. UPDATE: At this point this nightmare is being recorded here for my own records. Saturday delivery came. They did NOT have the table put together as promised and guess what, it wasn't right, not the right legs, whatever. They packed it back up in the the truck. I said they need to take the 1 chair they brought plus the 3 additional already delivered. They acted like they were talking to their warehouse, got in their truck and drove off. I called Ashley furniture in Tukwila. They said I would have to spend my time waiting for another pick up to be scheduled next week or I could return to their warehouse in Tacoma and then drive to their to their store in Tukwilla for my refund, oh and that my account is locked and I can't do anything until Tuesday. Nope, I will take them to the store in Tukwilla and get my refund. They said this can't happen I would not get a refund. To be continued....
Just bought a bedroom set from Ashley, great quality, price and service. Highly recommended.
We recently bought a bedroom set from Ashley store in Renton and even though our shopping experience was good once we had paid for it the experience was totally different. On the day of delivery we were given a 3 hour window in the afternoon, but they turned up in the morning which affected our plans greatly. The storage portion on one side did not fit in properly and we asked for a replacement. The delivery person took a photo and said someone from the store would be contacting us and left as soon as everything was setup. We received no such call and we followed up again . We were again given a 3 hour window on a Saturday afternoon when somebody will be arriving to examine our claim. We waited till early evening and nobody turned up and nor were we given a reason for the delay. All through this any contact was always initiated by us and not the store. The salesperson who worked with us during the sale has been MIA and we were unable to reach him in the number he gave us. We still have the faulty piece and no follow through from the store. Very poor experience will not recommend.
Doug was a solid help. I just moved from California and I checked the place out. It was Friday and he introduced himself as soon as I entered and followed me at a distance as I perused through the showroom. He was able to answer all my questions and e-mailed me dimensions of a living room set that I was interested in. Never felt pressured, because I also wanted to check out other furniture places in the area. I went back the next day and told him the set was actually too big and told him what I was looking for. He took me to another set and i really liked his recommendations. I ended up buying a living room set and a bedroom set that day. He even helped me get all the stuff as soon as possible. They usually do not deliver until they Have everything in stock- but he knew My situation and so he helped with splitting the delivery AND the costs between the 2 orders because I wouldnt be getting some of the units in both sets at the same time. What a champ. Thanks Douglas Benson for your help- I hope to come back to finish furnishing my home!
GREAT👍🏽 I trusted Jensi. she knew i didnt process as fast as her. but I did process. She was good 4 me, a mature customer, that made her trustworthy to me. Good Girl.
(Translated by Google) A year ago, my daughter bought a set of serious chairs to pay in a few months without interest, and it would be just over a thousand dollars, when she called to know when it would be her last payment because she had already paid the amount owed, she was told that they were missing still 8 payments because that said the purchase contract, they never sent him the copy of that contract and the odd thing is that when they showed him the copy, IT WAS NOT HIS SIGNATURE, they falsified it !!!, unfortunately, in order not to ruin his credit he had to continue paying In total, he had to pay more than three thousand dollars, no one shows his face to clarify the situation! (Original) Hace un año , mi hija compró un juego de sillones seria para pagar en unos meses sin interés, y Serian poco más de mil dólares, cuando ella llamó para saber cuando sería su último pago porque ya habia pagado la cantidad adeudada , le dijeron que faltaban todavía 8 pagos porque eso decía el contrato de compra, nunca le enviaron la copia de ese contrato y lo raro es que cuando le mostraron la copia , NO ERA SU FIRMA LA FALSIFICARON!!!, desgraciadamente para no arruinar su crédito tuvo que seguir pagando, en total a tenido que pagar más de tres mil dólares, nadie da la cara para aclarar la situación!!
They have a really nice selection but the salesman don’t give you any space at all. We bought elsewhere.
Horrible, is the word that comes to my mind for Ashley Furniture Tukvilla. This store should be black listed for harassing it’s customers with their unprofessional and unapologetic attitude. Our bed was to be delivered on 4th January and till date it’s still in the process. One part or the other is missing I don’t know how they are in the business and how many customers have faced the harassment because of their reckless business practices. When you contact their customer care the standard answer is well it’s the delivery people mistake. They are so thick skinned that it doesn’t matter to them what awe full experience the customer is going through.
Will B. is amazing! He had amazing customer service and really took away any and all fears about buying furniture.
Bought a Sofa, Loveseat, Wedge combination and a Coffee Table. The loveseat didn't work at delivery and it was a hassle to get someone who cared on the phone to help. We had to call endless times to get helped. The Coffee Table took 4 months to be delivered. The same week we went to Mor Furniture in Kent and bought a dining room set. That was smooth and unlike Ashley, the customer service was great.
I was very excited to pick up a bedroom set that I loved. Online, it said stock was limited for the bed and that I would have to purchase in store. I called and spoke with a woman on the phone who said the bed was available for purchase and she could order that size for me once I come into the store, and she would honor the 50% weekend sale for me. The next day, I spoke with a man who told me the exact same thing. The next morning, I drove 2 hours to follow through with what I was told only to show up and be told it has been discontinued and is not available. I asked why I was told by two different people the same thing, and now a different from a 3rd. No apology, just “we have a lot of new people right now.” Not impressed by the customer service and I’m still unsure how something like this happens. Will not be returning.
Nice, friendly staff. Approached us from the get go with a run down of how the store worked, the current deal going on, and then let us explore without hovering. Appreciated being able to look around and find what we wanted without the pressure of "making the sale" that you get at some places.
Very rude customer service. The employees are not helpful at all
This store should really look up the term "customer service". After waiting at home for a delivery for my table and two chairs, the delivery drivers arrive and tell me they have ONE chair and that was the instructions they received from the store. After going back and forth with the driver and explaining that on their copy of the invoice it clearly says 1 SET of 2 COUNT chair, they called their warehouse and told me I'd need to call the store. I called the store and the very nice customer service rep helped after I was on hold for quite a bit. At first she said I wasn't charged for two chairs, but I explained the salesperson did a price match based on the price on the website. After putting me back on hold she came back and said that they could have the chair out to me in 5 days. Which meant I'd have to take off another half day of work. I told her that considering the customer (me!) is the only one being inconvenienced in this whole debacle, perhaps they could refund the $59 delivery charge. She came back and said her supervisor said they'd give me a $25 gift card for the store. I told her to keep it and to explain to her supervisor how insulting that offer was. Basically you were telling me I could have $25 back only to use it on your store's products -- which I'm definitely never planning to do again. I explained that the customer should NOT be the one who is inconvenienced in this whole situation considering this was clearly a mistake on their end. I've spent about a thousand dollars at this store over the last few months furnishing my new apartment, but I will not be going back. Their lack of customer service when THEY made a mistake leaves a bad taste in my mouth.
Wonderful customer service , helpful and In every way . A very nice salesperson that gave us a nice deal
We had a great buying experience at Ashley. Russ was a awesome.. helped us in picking and choosing the right furniture for our new home. I would highly recommend and when you walk in ask for Russ. He is one of the best in my opinion and I am sure he will do a great job.
Dont waist ur tim . Bought a couch from them it was delivered in the wrong color then they brought the right color but damaged, my English is not good I dont understand everything and now they are telling me that its against their policy to exchange or return the couch. I've been on the phone with them a few times and been on hold for an hour each time, they took advantage of the fact that I dont speak English good and made me sign something and now I'm stuck with a damaged couch and they are impossible to get through!
my fire place insert stopped work before the expiration date of warranty so I called and called again they sent email stating I was getting a replacement so I waited no response I called they said now it has expired so we will not help you even though I have a email dated before expiration date of warranty This is the second time Ashley has lied to me Don't shop there!!!!!!
We recently purchased a furniture there. The salesperson we dealt with was at least nice and accommodating but the people at the customer service counter were very rude especially the store manager. She was not very accommodating especially after we turned down their furniture protection plan. Seems like they hate to be there or hated their jobs or hate to be bothered by customers asking questions. As one customer review says, ones they are done with the sale they could care less about you or any issues that happens thereafter. I would never shop there again ever. I can't say much about their delivery service since we opted to pickup the furniture after they quoted us $175 delivery fee. I guess I'm glad I did opt to pick it up after seeing reviews from customers who had delivery issues. Thankfully the people at their Tacoma warehouse are very nice and decent people. They inspected the furniture to make sure all parts are there and if there are any damages. Then they loaded the furniture to my truck. Other than the store sales person and warehouse folks they have the worst customer service people I have ever dealt with. I don't know how they survived this business with that kind of poor service.
My experience inside the store was great. However, after we left, it seemed they did not care once they got the sale. We have had so many issues with the delivery and I am now on hold with them AGAIN (5th or 6th time I've had to call, each time waiting on hold for at least 20 minutes). The people in the call center are nice enough and helpful. I feel bad for them though because I imagine this is why there are always 20+ minute hold times. We ordered an entire living room set, which was to be delivered in 2 weeks. I got a call the night we made the order to verify my address (even though we had verified it in the store). If that was all, that would not have bothered me. But I want you to know we verified the address TWICE on the day we ordered it. They day before it is set to be delivered, I get a text with the WRONG address. I call (and wait on hold for over 20 minutes) to update it. We get the delivery the next day, but the only thing that was there was the couch and the delivery drivers said that's all they had. So I call again and am told that the coffee table was back ordered (I don't know why they did not tell me the day before when I talked to them) and the rest will come via UPS. I get the UPS tracking numbers to follow up in a few days when it's set to be delivered. I look up the tracking numbers when I get home from work that day, since it was not there yet. It says the address is incorrect or incomplete. So I call Ashley again and ask about it. They say it looks right on their end, but offered to call UPS for me. I get a call back a little while later and they leave me a voicemail that I have to call UPS because they can't update the address. Keep in mind this is their mistake. So I call UPS and find out that they did not put the apartment number on the UPS labels. We finally get the majority of our stuff about a week after we move in. We have the table set to be delivered 2 weeks later. I got a call yesterday morning (Thursday- coffee table was scheduled to come on Saturday) to verify someone will be home on Saturday for the delivery. Great. I get a text a few hours later to say the coffee table is back ordered AGAIN, so it will be coming the following week. They also changed the delivery day from Saturday to Friday. No one will be able to be at home during the day on a Friday. I called yesterday afternoon and waited on hold for 30 minutes before giving up because I had to go back to work. I am now on hold with them again, 15 minutes and counting.
I am really surprised how they are still surviving after having such horrible service .Looking at the other reviews here ,now i know that my experience is a standard at Ashley . I had lot of issues with delivery of the product. First of all it was 6 weeks delay in delivery date , they sends you a date and time ; but you can expect them to send to another message 5 mins before the arrival outside your delivery window. If you are not at home , that becomes your fault. You call up to raise a complaint, there is no one to listen in. I am now really frustrated and want to get rid of this though I liked the product; not sure if i will be successful with that ,knowing Ashley's customer service efficiency.
This store has great selections, lots of styles to choose from and good prices. Evelyn Palos was a very helpful associate
Very friendly staff; they give you your space to check stuff out. The quality of the furniture also seemed pretty good. Great customer service is a great differentiator. Darnell and Jesney were great.
Extremely poor quality, overpriced and the most horrible customer experience you can ever deal with. Would highly not recommend.
Russ was honestly amazing! I already could tell he was a great guy from the phone and the minute my family and i walked in, we felt his warm presences. He was very friendly and made us laugh the whole time. We came back a second time because of backend issues and it was sooo much fun again to see him! Thank you so much Russ, you made it such a great experience to go furniture shopping. The best customer service I ever experienced to be honest.
I just bought a sofa and chaise from Russ at Ashley Furniture. What a cool guy! We had a nice chat, and I appreciated his honesty during my sale. My husband and I cycle through new furniture often bc I like changing our decor often. Russ has earned himself a loyal customer. Thank you!
Called at 3:30 to check what time the store would be closing due to special hours... they tell me 5pm. Arrive at 4:10, and the doors are locked and it’s posted they will be closing at 4pm. Another person pulled up in the parking lot and asked what happened, and she just got off the phone with customer service who told her 9pm. Won’t be coming back
This is the second time we’ve shopped at Ashley Furniture, but this time we furnished an entire home. Peyton was so great to us! He moved multiple items so we could see things next to each other, he helped us get the best deal (online/store pricing) and best of all he sent our order to the store closest to our home so they could help. This process was super smooth and we can’t wait to see everything put in our home.
Doug, our sales rep was amazingly patient with us and helped us find the right furniture we were looking for.. we will go back to Ashley just because of Doug..
Evening is too expensive for a person who just got their first apartment
I went to Ashley’s two weeks ago to get my living room set and they told me it would take only two weeks to give it to me because of back order on orders from Black Friday so I would have to wait, but now they are telling me to wait one more week for my set, I’m disappointed. I will never go to them again. I wouldn’t recommend.
Very Nice furniture sets. 50% off now tll xmas. 2019. Saves u alot of money. 👌🤙
Awesome experience. Super knowledgeable of products. Low pressure. Very helpful and transparent. A pleasure to work with.
Darnell was professional and knew exactly what I wanted. He remembered when my wife and I had stopped in a month prior and even though the piece we wanted was no longer on the showroom floor he pulled it up and ordered it quickly from the warehouse. Thanks Darnell.
Bad service doesn’t really commit to bringing you the whole bed set and the delivery guys would bring pieces by pieces I’ve had trouble with that and nobody from the store would be available not even office manager or manager they guys would always keep changing delivery drop off date and I’ve had enough of this :( Hope u guys do better .
We recently moved to a new place, and with every new home comes the excitement of furnishing and staging the new place. We looked at a few options. Did some good amount of research. But we wanted to go to a place where we can get everything under one roof at a good price and I didn’t want to do any self-assembly. We went to the Ashleys HomeStore in Tukwila (WA). We got lucky because they had great deals and a majority of the inventory was on 35% off. It was great timing! We worked with Jenni who was with us for more than 5 hours in the store when we were picking things. Her patience is inexplicable. Her Manager - Heidi was equally amazing. They were super genuine. I read many reviews on other social platforms which truly surprised me because honest to God, my experience was blissful. Extremely content with the products and their service. Given it was a large order, I was very nervous with the shipping & delivery. But thankfully, the folks who came in very absolutely professional and thoroughly experienced. None of my fragile items were damaged. Everything came in spick and span. There was one nightstand that was damaged during shipping, but I got it replaced within 10 days, no questions asked. Ashley HomeStore Tukwila has the best team and everyone right from the sales rep helping you to the ones seated at the billing and welcome desk, everyone deserves this shout out. I want to give a special call out to Christin and Deidra who are two of the best people out there. They were so kind in helping me with my quick replacement of the damaged nightstand and were fantastic in coordinating with customer service to expedite my request at this busy time of the year. I bugged both of them with my calls and updates, but seriously, hats off to them for being so attentive, caring and supportive. Ashley HomeStore (Tukwila) - you have a happy customer and we will certainly return! Thank you again for such a wonderful experience. We are loving it and Christmas couldn’t have been better.
Good job by Tony
Good and friendly staff. I had the privilege of being attended to by the man with the shortest ponytail in America!, and my shopping was very fruitful. I ended up getting myself the best bedroom set at the best price! Thanks Russ for the shopping experience. Eunice and Sylvia
Russ was extremely helpful, friendly and kind. Made the process of buying furniture extremely easy and stress free! Thank you!!
Friendly and very patient while trying to decide. Helpful with directing us to chairs described that we were looking for.
Had a great customer experience working with Tony. Awesome store.
Generally frustrating experience dealing with delivery issues and ultimately unhelpful customer service. Over multiple deliveries, multiple delivery people refused to complete assembly of drawers/handles/other items, despite my insistence with them that I had double-checked with Ashley customer service that this was supposed to be included in the delivery service I paid for. My initial delivery guys did not treat things carefully, mostly seeming in a rush to get out and done ASAP. They dropped and broke furniture, which resulted in more headache for me due to their lack of care. I was also told conflicting stories from different reps at Ashely; some initially told me that bookcase shelves should be assembled by the delivery guys, while finally others told me that this particular assembly is left to the buyer. Not complicated to do, but frustrating to only later be told what you're paying for doesn't actually include what you were initially told (more than once!) would be included. While the customer service representatives tried to be helpful and polite, I had to repeat my story over multiple calls when I was not called back/given the details said to be coming shortly. Despite all the issues, management was completely unwilling to refund even a part of the premium delivery/assembly fee in exchange for my taking care of final assembly to save an extra technician trip.
I purchased a mattress from this store. I was told when purchasing the mattress that the delivery guys would haul my old mattress. The delivery guys refused to haul my mattress and after weeks on the phone with the delivery team and being told someone will come pick up my old mattress someone finally told me the store sale associate was supposed to put recycle on my order and they will not be coming to pick up my old mattress. Now I'm stuck trying to dispose of my old mattress.
My husband and I came in to look at specific couch that I saw on the website. As soon as I came in Tony was there to greet me and had the couch in stock to show me that I saw. It was an amazing experience to shop at Ashley furniture. It was very easy and quick and all my questions were answered. I will be shopping there again in the future. Thank you Tony, can't wait for our new couches. Marina
I do not recommend shopping at the store my first problem is they failed to tell me that I have to go pick up at a completely different location all the way in Tacoma my second problem is they failed to tell me my entire 14 piece living room set was on backorder until next month my third problem a couple days before my stuff was to be delivered they send me a text message asking to confirm with the completely wrong address. I gave them a call it took 30 minutes for somebody to pick up. the next day I receive another text message asking to confirm with the wrong address I called again another 30 minutes wait time, this is the day before my stuff is supposed to come and she even has issues trying to resolve the problem. she gives me a call back 2 hours later saying they were able to fix the address but because it was the day before my scheduled delivery it is now delayed. OH and they'll fight you on a refund. F these guys!!
We recently picked up a electric base for a bed, and when we got home we realized that the product wasn't the base that we ordered. We called to customer service and they refused to correct their mistake. This is not the american style of customer service. Don't go to this place.
Great Place! I’m very happy with the quality of the furniture and customer service. Thank you Russ, Heidi and Frederick for making the process of buying furniture for my new apartment easy as pie!! ❤️😸
Russ was excellent. Very friendly from the start. Walked in very indecisive of my decision, unsure of what color/type/style I wanted. Walked out very certain with the choice I made on my couch, all with Russ’ help. 10/10 recommend him to anyone looking for furniture. Thank you for making this process by far the easiest (And funnest) I’ve ever went though!
This was my first time going to an Ashley store... went to buy a couch.. had previously been to 5 other stores but hadn’t found the one my butt liked.. anyways, we were greeted by a cute salesman Russ... he gave us our space for us to check all the couches we could see( there were many of them) then he would casually waltz in every 10-15 mins to see if we needed him... Anyways long story short we ended up loving and buying one couch and a dining table set... Thank you for your great service.
We enjoyed our shopping experience. There was a large selection and the customer service from Russ went above and beyond. He was more than a salesperson. He truly wanted us to find the furniture that was best for us and our new home.
Quick and easy. Nice and friendly sales associate.
Doug was an amazing help, very informative, patient and not pushy at all (Which is what I experienced at other places) overall a great experience and I’ll be coming back in the future!
Our experience at Ashley Furniture when purchasing a sofa was an excellent one. Our salesman was Peter Altman and he made it such good one. He was So helpful. You are lucky to have him representing you. He is Very fun and easy to work with. . He explained things about the sofa we were interested in, gave us time to look around, kept checking on us to see if we needed anything, and then when we were ready to buy the sofa he was right there again to help. We are going to come back to look at other pieces of furniture and hope we get Peter again. Thanks, Pam and Harvey Bush
This place has horrible service they have a no return policy that they don’t share with you once your furniture is delivered there’s no returns bought a recliner and it wasn’t the one that we ordered in the store horrible I never shop there again
Russ helped us buy a bedroom set. He was knowledgeable and awesome. Thanks Russ.
18 minutes waiting for them to respond my call thats disrespectful, my furniture came incomplete and they dont want to answer the phone to fix it. These people are a scam!!!!! Called the number , ext #2 Updated!!!! I just received my coffe table and its rusty, bented , whats going on shley employees , donyou guys inspect the items before Delivery??? Its a lot of money involved and you guys keep playing with my order. Fix the problem and Ill delete this review. You guys lost my trust and respect. Worst service ever .!!! Very rude people. Wow! Im actually impressed. 22 minutes in the line with listening to recorded lies. They dont even see this reviews
We had a very pleasant shopping experience at Ashley Homestore with Jennifer. We purchased the furniture we wanted at the best available prices.
Russell Clapp is always 5🌟 customer service 🌧 or 🌞 when we come in he treats us like family. I love how when we come in and other sales people approach us and I'm like I'm here for Russ 😊😂😂😂 they know his customers are loyal! The look on their faces are always priceless. Good service gets repeat business.
My husband and I met Sydni as our sales rep and she made the experience very pleasant as we looked at sofas. She was very helpful and patient as we made our decision.
Went back three times and explored all my options. Enjoyed every moment. Helpful signage with dimensions and pricing. My sale assistant did everything possible to meet my needs and get the best pricing! He even suggested a few items that brought it all together. Look forward to my new living space. Thank you
Sydni has the best customer service and I would recommend her to anyone, she did an awesome job servicing me today.
A little pricey. Not quality. Nice staff
Darnell was very helpful. He answered all of our questions and let us browse for a long time without coming off as pushy or impatient but was still there when we had questions and were finally ready to check out.
Evelyn was great! She help us made a decision on which couch to get! Get customer service.
Russ is amazing he knows what’s in stock and how to make it look right in your home, no extra talk, straight to the point from pricing to delivery to any modifications needed, great experience will be returning soon.
Pat was very professional and helpful. She helped us measure and figure out the best sectional for our living room and helped with the perfect accessories. Thank you Pat we will see you again.
Ashley HomeStore has a good selection, average pricing helpful and amazing staff.
Someone give Evelyn a raise. She was helpful, not pushy, fun to work with. Thanks for helping me make such a big decision!
Worked with Sydni who was incredibly helpful. Also very efficient so there was no wasted time in the process. Ashley has a nice selection of fairly priced furniture. Very happy with the buying experience.
Syndi was extremely helpful. She did a lot of walking around with, and for me. Went out of her way to answer questions. And worked with me on financing. I have one more item that I will be buying in the near future and I will be making sure it's Syndi that I have working with me.
Great service. Nice relaxed shopping experience. Great selection.
Got a table from their website but it came damaged, we went to the store to get the situation straightened but it turns out the actual story and the website has 2 different owners. So I try to contact the website but they never replied. Dont purchase from their website!
Great experience couch shopping at Ashley Home store today in Tukwila! Briana was our sales associate and because of her we did purchase today. She is calm, efficient and friendly and not afraid to laugh. Thank you Briana!
Q was extremely helpful. She took care of us quickly and answered all of our questions. I would definitely buy from her again!
My family has looked here several times and purchased a couch here in the past. On this most recent trip we were looking at items in the clearance area when we were approached and told we shouldn't be in there. I looked at the person, perplexed as we were shopping in the clearance section of the store, where we have been many times before. He went on to say the clearance section isn't open on the 'weekends' and they aren't allowed to sell anything in the clearance area on the weekend. It was at this time I realized the main entrance to the clearance area was blocked off, but the entrance we came into through the children's area had no sign. I told him he should put up a sign, which he quickly dismissed, and we left that area of the store, our minds already made up to not buy anything at the store because of the rediculous way we were treated.
Tony P excellent personality. Great salesman to work with.
Thank you for all your help you are so great, Andre 👍👍👍
Great service, very helpful and knowledgeable
I always get excellent customer service here every time that I go. Super helpful and friendly crew of workers wether it’s from getting a just a rug to a whole living room set. Highly recommended by me to my family and friends.
Great experience with RR at the Ashely Furniture in Seattle/Tukwila. Friendly, knowledgeable and low pressure. Highly recommended if you’re looking for an easy process furniture shopping.
Great customer service 👍
I always have a great experience shopping at Ashley Furniture. The staff is always welcoming and willing to help. They are understanding if you are on a budget and will help you get the most for your money. I will always refer friends and family there when ever they are looking to update, remodel, or just looking for a new night stand.
Just moved down from ohio. Not used to the area but i came across an amazing furniture store great customer service greeted me at the door Ashley Furniture store has lots to offer highly recommend it!!!
Helpful salesperson- great selection- fun features to choose from! Our salesperson worked with us to find the right furniture and accessories that fit our need. She helped pull items together so that we could test pieces together and showed us several options based on what we described. The items seem well made and are exactly what we picked out.
I went into the Ashley location in Tacoma . And the manager Heather Woods was so amazing .Upon ordering it was some problem but Heather went far and beyond to help me and fix the problem and from that moment on everything went smoothly I found out she was at the Tukwila location so now I will be do my business with that location.
Evelyn was a great sales person she showed us several options for mattresses in our price range and worked hard to get us exactly what we needed, She definitely made me a promoter for Ashley’s!
I really appreciated the consideration for my needs. The sales representative was very attentive and courteous by listening to my needs and answering all my questions. I really appreciated the positive atmosphere along with a positive shopping experience. Return I Will!! (In my Yoda voice)
Sheather is amazing
This Store is the most awful of all the furniture stores by the mall in Tukwila. They didn't used to be this way. 3 years ago I bought a dinning room set and and bed frame, nightstand and desk. No problems. Now they lie and can't deliver what you buy. Do Not Go To This Store. The sales people do not know their stock. The managers lie. The delivery guys, a 3rd party, are way more professional. History - long: So in July I bought a new bed, mattress, adjustable base and two night stands. Andre there was our salesman and we wanted a new mattress with all the bells and whistles to last us the next 10 years. we had picked out a frame and specifically asked him if the base and the bed were compatible because the bed had storage. He went to go find out. he was gone for 15 minutes but assured us it would work. So we scheduled the delivery 2 months out because we were having work done. The delivery day came and we needed the bed because we were having house guests. We got plenty of automatic notifications indicating it was going to arrive. The delivery came and the bases were not included. the delivery guys made lots of calls to find out why it wasn't included no one at the store knew. We refused the order because it wasn't complete. I called the store immediately and I was on the phone with them FOR AN HOUR and had to ask 6 times for a supervisor. No one could would do anything for me. The supervisor couldn't do anything. they had lost the PO. they claimed they sold the bed bases but they are 3rd party items so they can't control when they show up. We spent the next week sleeping on blow up mattresses. When it finally came and was assembled the remote looked nothing like the one in the store and had none of the functions. So the base was not the one I paid for. This time we went back to the store and raised hell with the sales man and the managers. To make this work we had to now take a different bed frame and base and they couldn't give me a date when they could fulfill it. When we got home we looked at the receipt and realized they shorted me $1300 too. I went to the store a second time and made them adjust the price. three weeks later they finally got the order and i pestered the salesman and store they finally got me a date for delivery. It came today. No Base Again. refused the order. They can not seem to deliver anything they promise. Do not trust them.
I am very unhappy with your service. Bought a brand new king size bed, but it delivered with a hole on top of the headboard and scratches. Asking for a replacement, the earliest date is one month after. this is really bad.
We ordered a coffee table, but when we picked we found they prepared a back table. Then they replaced to another coffee table but in different style. Consider two months passed adn we do need a table, we decide to accept the wrong one. Then we ordered a nightstand later (We will never do it again), When we picked it, we found the third draw is broken, they confirmed they will deliver a draw within 3 weeks. Now three weeks passed, they said the order will be ready in Nov. 18th, just the order not the draw. Hope we could get the right draw. The most unreasonable part is when you try to cancel the transactions, you will find money could not go back to your account, but return to your pool, to buy another Ashley furniture...
If you ever wondered where the coked out car salesmen of the 1980's went, Well I found them and their offspring!! I have never been so effectively and blatantly lied to. These people act as if they cant be held accountable for the sale goods and service that just are not deliverable. I'll update this once I prove my complaint to the Better Business Bureau and a proper report is filed with the attorney general's office. Avoid this place and avoid our headaches.
My online experience had me disappointed, but I decided to go into a store and look for what I wanted without having to pay for delivery. Payton was very friendly, personable, professional and knowledgeable. He helped me find exactly what I was looking for and made the process of buying my new couch super easy and quick (even after I forgot my credit card at home). If you are in search of the perfect furniture for your home I highly suggest taking a look at the tukwila store for sheer customer service on it own!
I wish I could give 0 star. The worst furniture store I have ever been. I bought tv stand and accessors from that store. They asked me to chose delivery or pick up. I choose pick up then they change their mind they told me that only available for delivery. I agreed with what they said. They scheduled the delivery for a month. I waited for a month and they sent me a broken tv stand. I rejected it and they rescheduled a new one for about a month again. They sent me with a missing Item after waiting another month. I had to reject the second delivery attempt. Now I am waiting for another month for delivery.
Ashley Furniture HomeStore is way cool it's big and has plenty of parking . There lots of stuff to see there . It's easy to see from the road . It's at South Center .
They fake you out of your money. Over charged almost 1k cash THEIR mistake, to have them refund it via 12month interest free financing. Never going back. Beware.....
Formal complaints have been filed with: Better Business Bureau WA State AG Office AMEX Jesse Jones at Kiro7 Television (consumer affairs activist) as well as every social media and review site available regarding our experience Our purchase was scheduled for delivery 23-Sep and Ashley Furniture contacted us with a delivery window as promised. My husband stayed home from work to accommodate; as he's self employed that means no earnings that day. The delivery service employed by Ashley Furniture gouged 2 holes in our drywall and scraped the staircase banister. Then unpacked and discovered a broken footboard. They called in the damaged piece for reorder, said someone would contact us and left. All the other pieces (dresser and 2 nightstands) were left where they sat, not assembled, as well as the other pieces for the bed, all left piled up in our bedroom. I did get 1 phone call later that day saying Ashley Furniture was reordering the broken piece and would contact us w/in 24 hours. We've not heard one word since 23-Sep unless WE call THEM. My husband and I each call once a day every day, including today, 27-Sep, and the date we might expect the replacement piece is pushed out every day. What's disturbing is that the story changes every single day. We asked if, rather than wait almost another 3 weeks, they would come take everything back and refund us and Ashley Furniture flat refused. They have our money and zero incentive to help us in any way, by expediting delivery OR fixing our wall and banister. Apparently we are not the only people with major problems with Ashley Furniture and their customer service. There are entire FB groups dedicated to people's experience with this company, and a simple post to my NextDoor group turned up a number of people saying they had similar experiences. No response from customer service unless *we* call them, waiting months for replacement part(s) for items damaged in transit, damage to walls not repaired, items poorly assembled. I've taken the step of filing a formal complaint with the BBB with my "desired outcome" being a full refund, as well as opening a case with my credit card company and the WA State AG's office. At this point in time, the most recent answer I've gotten from them is Oct 11 - but as with all previous calls I expect that date to slip out. Truly - I would love for them to come take it all back, refund me and maybe I can use that money to fix my walls. At this point - they are losing money as we have no intention of buying the living room furniture we planned on in January, and if even 1 person goes elsewhere to make a purchase then they've lost far more than if they had tried to make this right from the get-go.
Employees were nice. We could not find what we were looking for in our price range though.
I wish I check on reviews before purchasing on this store, WORSE DELIVERY SERVICE
ASHLEY IN TUKWILA WA HAS THE WOREST DELIVERY SERVICE, I have purchased a bedroom set on August 25, The delivery was schedule August 27th - NEVER DELIVERED....After I made several phone calls finally on September 09th My bedroom set was delivered BUT with wrong foundation. Since then, the bed foundation never get delivered. I AM MAKING CALLS BETWEEN CUSTOMER SERVICE AND DELIVERY SERVICE FOR THE LAST 8 DAYS, please Wish me Luck!
Couch started falling apart after about 4 years. All of the leather started peeling, I suggest paying a little extra and going somewhere else. The stools I bout fell apart after maybe the first year.
I bought patio furniture and paid for delivery and assembly. When the guys delivered the furniture they explained to me that they couldn't assemble it and the warehouse was supposed to do it. An Ashley rep called me to see how my deliver went and after explaining the situation to her she put me on hold for 15 minutes and finally gave me a number to call later to arrange for a technician to come and build my furniture. Nobody answered that number when I called.
Absolutely horrible experience. Our representative ordered the wrong couch orientation. When trying to get this issue rectified, it took a whole week just to get in contact with the right people. When we finally did get around to scheduling delivery/pickup day on a Saturday, we get a call from Ashley asking if we "got our couch yet". Turns out they didn't even have our delivery in their system and we had to reschedule to a Monday. Well, come Saturday, we get a call from their delivery truck saying that they were at our house. WHAT?? It took nearly a month just to get the right couch!!! Absolutely incompetent location, incompetent company, and incompetent employees!
Worst customer service ever! We ordered a table with chairs. The table got delivered damaged and assembly was done terribly at extra cost to us. Tried to get through to talk to someone on the phone took days and hours on phone. We provided pictures they said they will consider it? People on the phone were super rude to. Never again!
The store is a mess; even the employees couldn't figure out where anything was. We came to see a specific product and had trouble finding it. When we finally were able to locate the product we put it on layaway, with repeated and explicit assurances from the salesperson that we could just call with a credit-card number and have it delivered in 3-5 days. When we called a couple of weeks later they had changed the policy, no more credit cards over the phone, we had to trek back to the store to consummate the transaction in person. And it would be 2+ weeks, not 3-5 days, for delivery. We hope the experience with the product itself will be better than that of shopping for it. (We're still waiting for delivery.)
The store is nice but style of furniture I’m not liking
Great furniture and prices.
Great place at southcenter. Andre the salesperson was great
Evelyn was fantastic. She didn’t push. Helped when I asked. Stopped at Ashley first then visited three other stores. Went back to Ashley and Evelyn sold me a recliner
I purchased 2 items from Ashley HomeStore in the past few weeks. One item was purchased online and the other one was in their store. I was told that both items would be delivered on 8/22. One item was delivered to me slightly damaged. This item was supposed to be delivered within the window of 3pm - 7pm, it arrived at 10am.They were good about scheduling a tech visit to come out in 3 weeks to look at the damage. The other item was not delivered on the 22nd and after calling them they stated that it wasn't scheduled for delivery, but they would get it out to me in the next 5 days. The second item arrived with a permanent black marker line about 4 inches long on the furniture. I will have to reach out to them to schedule another appointment to get that fixed now. Hopefully when the tech comes to fix the first issue they can fix the other issue too. Considering the price we paid at Ashley Home Store I expected a better experience. Both items had been damaged when delivered to us. Delivery windows had been missed and some items hadn't been delivered at all. I am really surprised that they failed at every single experience point with this purchase. We have more shopping to do but we will give that business to someone else.
After waiting for the sales person who told me she would be right back. (she did not return until). A very happy and helpful young woman and asked if she could help. She did and was very professional and polite. She assisted me until I finally finished my order. Her name is Evelyn Palos. Thank you for all that you did.
I went to Ashley furniture Tukwila for my refund since the product was being canceled. I had an awful moment there. The staff on customer service desk looks very enexperinced and taking boringly long time. The agent told me that I need to contact my credit card company and get verification letter for the credit card I used for payment!! I called the credit card company though and they said there’s no such a thing they do. I asked the agent if I can talk to the manager. I was explaining the situation but that manager seemed not so helpful either and keep arguing with me. Finally, she said to her staff very aggressively “GET HIS REFUND”. I asked her name she said “my name his Heather”. I told her that “ don’t waste out time unnecessarily” I won’t do any business with these guys.
Cheap furniture
VERY BAD CUSTOMER SERVICE!! Delivery not as promised ..we got our complete delivery after almost 2 months ..they deliver damaged goods.. PATHETIC RETURN/EXCHANGE POLICY .. you have to really follow up hard to return or exchange stuff..its been a month and we are still struggling.. VERY BAD SERVICE ..PLEASE THINK TWICE before ordering anything from this store
Couches look great and all but wont last long. We bought a set, love seat and couch and they only lasted about a year. The cusions suck, they flatten quickly, to the point you feel the woods/metals. Spend your money on something more quality that will de more durable. Never buying from ashley.
We purchased a bedroom set from this location. During our visit, the sales rep that was helping us told us we needed a mattress box and I had to confirm it with him three times because I was surprised the bed we were getting did not come with a foundation. But because he was insisting we hot it. When it was delivered, it was a purchase we did not need because the bed does indeed come with a foundation. Not only that but if we added this 10"box it will be impossible to get on the bed, we would need a ladder. When we told the delivery guys we dont need this please, they said they can not take it back and what we need to do is call the store and they will send out another car to pick up the box. So I did just that. During my conversation with the store rep, they told me they will not be able to return it. They have a no return policy. Which is not stated anywhere on the papers provided to us by them and this was also one thing the sales rep decided not to tell us when he sold this item, or I should say forced this sell down our throat. I asked to speak to the manager, I have been on hold for over 40 minutes to speak to the manager. Another rep answered and asked what I was calling about and expected me to explain the setuation again after 40 minutes of hold 😩. After 48 minutes of hold, the manager refused to talk to me. This is absolutely ridiculous. I do not advise anyone to go to this store.
Was told 3 different dates of arrival. Took close to a month. When I arrived for my SCHEDULED APPOINTMENT they ran hours behind schedule. Decent furniture, bad customer experience.
Absolutely the worst experience I have ever had buying anything. Ordered $25,000 worth of furniture two months ago and I’m still waiting for missing parts and furniture to show up. They are completely useless after you pay the bill. Even their warehouse people complain about the store. Buy elsewhere.
We order a dining set 2 weeks ago and delivery was moved twice, when the item came, it was missing a chair, so basically a dining table with 3 chairs, the manger was rude and can not give me any answer as to when the item will arrive, please don’t go to this store, poor customer service, poor item selection, online prices are different from store prices, be sure not to sign anything because one can not return the item once you sign something. I’m calling on the owner of this store TUKWILA Branch, you need to check your employees and your flow of business, every time that a bad experience happened to your store, you are losing your customers trust and business. Please retrain your staff to be more customer-oriented. No apologies from your store manager. I hope that Washington state trade and industry will look closely to the way this store operate. Sucks!!!
Friendly staff and nice showroom.
I'm updating my review now that I finally have the furniture I ordered. After THREE scheduled deliveries were a no-show I was forced to rent a truck and pick up the furniture myself. i would have cancelled the order and gone somewhere else but this was for a vacation rental. Ashley Stores promised repeatedly they would deliver. I traveled 180 miles round trip, three times, to accept the delivery and three times they failed to show. No supervisor either at their corporate offices or the pickup location were ever available to discuss the situation. On top of it all, they still had the nerve to charge me for the delivery.
Jensi was great, showed me everything I wanted to see.
My mom went in to buy a bed, once she did they had a miscommunication between this location and corporate: this happened three times after the first time (4 in total) . Because this happened it delayed the delivery of the base of the bed by a month. When we would call & or go into the store we would get the run around as if no one had a straight answer! I will never buy from AHS again!!!
I'm so done with this company. We started a warranty case in October 2018. 10 months and 8 service calls later, I give up. Every service call, I'm supposed to contact them to make an appointment when the parts arrive. When they don't arrive after 2-3 weeks, I call. After an hour or more with them on the phone, we find out the parts never got ordered and the order gets placed that day. Then the wrong parts arrive. SIX times this happened! SIX! - same part ordered, wrong part arrived. The last 2 times the correct part arrived damaged. Now the store manager is supposed to call me, within 24 hours. I'm on day 12. I've tried to call him 3 times but he is never available and no return phone call. I'm positive their goal is to frustrate me so much that I give up - they have accomplished their goal. Never again will I buy from Ashley Furniture. Customer service is worse than non-existent. This has been a total waste of time and money. Buyer beware!!
Ordered my dining set and couch a month ago, didn't arrive on time after confirming delivery date and time and delivery guy didn't bother calling for the delay or confirmation on the day of delivery. Ashley staff gave us the run arounds and wouldn't give us any answers. Terrible customer service all around. Save yourself time and headache and go somewhere else. Been over a month and we still don't have the items we already paid for. What a joke.
Went to Ashley's to look for a bedroom set. Was very pleased with the options. I found the set I loved the most and was able to find the best price for me and my needs. When going through the buying process, it was slower because the worker was slow at figuring out the tablet for recording the sales, but other than that, had a great experience.
They lie about their product, selling faux leather as genuine, then do not accept returns, though they had duped my neighbors into the purchase.
Great customer service at the store but once you paid, is horrible!! I bought couple sets of furnitures, and it delivered with missing sets, a bed rail broken, called for 2hours was promised everything will be delivered next day. When the day came, only mattress arrived, still have a broken bed, missing box springs, missing furnitures!!
If I could give them negative stars I would. Ordered a sectional and scheduled it to be delivered on the 6th of August 2019. This is the day my wife took off of work to make sure she was there for the Delivery. We were told that we would get a call to confirm delivery time. No one called us and the day of the Delivery arrived. I called the store and was told that there was no number put in. I told the customer service rep I gave the store associate my cell phone number. He even repeated it back to me. She then put me on hold for 30 minutes and a second customer service rep picked up. She then told me a lie that the wrong phone number was put in and they had called it. The person on the phone told them they live in Seattle and that they didn't order a couch. So at that point we were dropped from the Delivery schedule. I told them I needed the couches by the original date because I was going to have surgery and would not be able to sleep in my bed. We had gotten the area ready by getting rid of the old couches. I was then transferred to the store Manager, Heather, and she told us that she would contact their warehouse manager. She informed us that they do not do next day delivery. I informed them that the paperwork I signed in store for the purchase of the furniture was a contract between myself and the store. The contract between myself and the store stipulated someone would be available the date of the scheduled delivery and I promised to pay for the furniture. Their part of the contract was to provide me with the furniture I chose and deliver it on the specific delivery day. When they failed to deliver the furniture on the delivery date they breached the contract. My wife spoke to a lawyer friend of our and she stated we have a case if we choose to take it to court. The store manager Heather told.us she would call us today, August 8th, by 10 am. At 11 am I called the store and was notified by the front desk receptionist that Heather was off for the next 2 days. Why lie about calling us to fix the problem they caused? You are not saving face, you are just trying to pass the blame to someone else so youndontnget in trouble. They kept telling me their warehouse managers are quick to respond to emails but they still haven't responded to the emails that were sent on the 6thby the customer service rep or by the manager, if they even sent any emails out. I asked the nice front desk receptionist for the name of whomever was Heather, the store manager, and was told that Scott was the regional manager. I tried to get his contact info but they would not give it to me because it is a personal cell phone number. I understand they can't give me his cell phone number but he should work out of an office that has a business number associated with it or a business email, yet they still could not give me that info. I am sure they are trying to keep.it from involving anyone above the store manager but at this point is above her. In summary customer service is terrible, you are fed lies, some of the sales reps seem to be incompetent and just out for their commission, you get the run around from the store manager, warehouse manager, and at times from the customer service reps who put you on hold for over 30 minutes. Very terrible management, extremely poor delivery service, incompetent sales reps, and all to be told they can't do anything. Next step contact the Better Business Bureau and seek legal advise. I am sure they will read this review nor respond to it. Please save yourself a headache and go elsewhere.
Great store! I was looking for a sleeper sofa and I found out that you could upgrade almost any sofa yo see to a sleeper, so thar is great! Our sales representative was very kind and patient with us. Thanks Andrey. Definetely we will come back when were looking for new furniture.
I bought the sofa on 26th and I was told the delivery would be made on 29th, didn't get it on 29th was on hold on their customer care no. for an hour, tried again on 30th was on hold for 30 minutes and then the customer service executive tells me she doesn't know why but it will get delivered on 7th, when I asked why she connected me to the store, Christin from the store tells me she doesn't know why but it will get delivered on 7th, when I asked to speak to the manager I was told the manager is busy and cannot attend the call, and she has now put me on hold again for the past 30 minutes, I still don't know if the sofa will get delivered or why was there a delay, no way to track it online either, the worst customer service by any comy ever
Worst experience I ever had buying furniture. 1st we were told that our furniture will be delivered on a day but in the paper they selected another day. 2nd they chose 2 different delivery options for our furniture and its been 3 weeks and we still haven't received our other part of the furniture. Apparently they were missing our apartment number but no one called us to let us know or to ask us that. Now i had to call UPS and ask where my package is and they told me that they had to send back the package to the sender because they weren't picked up. No one communicated with us that we need to pick up our shipment. Also, customer service for this store sucks because no one ever answers the phone, so i have to drive 45 minutes to the store to speak with someone. Never again!
Everyone was so helpful and inviting.
Never pick up the damn phone still on hold people ! thirty minutes later and 10 pounds in this forsaken heat waiting outside could have been there by now Jesus
We ordered a sectional couch from this store. Our experience in-store was good. We found what we were looking for at a good price, the staff was friendly and helpful. We weren’t able to get the couch delivered as soon as we’d hoped, but that’s understandable. The trouble came during delivery. We threw out our old couch the day before our new one was to be delivered. When the new couch arrived, someone had loaded incompatible parts onto the delivery truck, and the sectional couldn’t be fully assembled. So we sent it back and were told a new one would be delivered in two weeks, no sooner... This was frustrating, but customer service waived the delivery charge for the inconvenience. Two weeks later, we received a confirmation that delivery was scheduled. I called and confirmed that delivery was scheduled for between 1 and 5 pm. On delivery day, 1 pm rolled around and I hadn’t heard from anyone so I tried to call and confirm. Long story short I spent about 40 minutes on hold before I gave up. My wife called the store and was able to determine that the couch wasn’t loaded on the truck for some reason, and that even though the couch was in the warehouse they wouldn’t be able to schedule delivery for another two weeks. No attempt was made to have it delivered that day or even to schedule a sooner delivery; no one even apologized. We cancelled our order and won’t be back.
WARNING: The store manager and sales representatives lie to you to get a sale. Once you find out about the lie the store manager will dodge your phone calls and will do their best to avoid you. Ashleys corporate office has heard multiple complaints from this store about this behaviour and is in the process of buying out this store. Until further notice DO NOT shop here!
don't purchase from this company if you ever want to get ahold of them for any reason. I have been trying for a week, spent over an hour on hold, been promised a copy of my purchase order and nothing. I have an order set to be delivered too and these people don't care about their current business. My sales person was wonderful so this isn't her fault, but these people are literally IMPOSSIBLE TO GET AHOLD OF, WILL NOT ANSWER THE PHONE. CUSTOMER SERVICE SAID THEY CAN'T HELP AND YOU NEED TO CALL TEH STORE. The worst experience and run around I have ever received!!!!!! go to Mor if you want good customer service and someone who will actually answer the phone.
Don’t buy from this store, worst customer service I’ve ever seen. Check out online stores like wayfair and colemans. At least you will get a cheaper couch this way. Store managers lie to you here and make false claims to sell a product. UPDATE: The store manager is known for dodging phone calls as quoted from the corporate support line.
What reviews do is to save you the trouble to have a Bad experience. If 1 person saids it’s bad second guess but when there’s multiple individuals saying the same-thing listen and get away from that particular store. And LET ME TELL YOU THIS STORE IS ONE YOU MUST!!! STAY AWAY FROM. REALLY BAD COSTUMER SERVICE!
(Translated by Google) Buy good quality furniture at a great price (Original) Compre muebles de buena calidad a muy buen precio
We loved the whole experience, from the way they decorate their different rooms, 🛋🛏🧧🖼their furniture styles, the storewide 50% off to our salesman 👨🏿💼 we are sure to be back for more of the same 👌🏻👍🏻🏡💟
Purchased a dining table & chair set complete with full assembly & installation service. They delivered the wrong chairs. I drove to their location not 2 hours after the delivery to ask to exchange them with the right set. Manager Kristina said it was "her mistake" and agreed—I have not heard from them since. It's been 3 months and I've called back multiple times. The help-line support staff seems sympathetic to the issue, but this specific chain absolutely refuses to return my calls. Additionally, the delivery men didn't know how to assemble the table. I had to re-assemble it after they left because it was so wobbly & rickety. The chairs that I did receive are poorly leveled and 3 out of the 4 wobble. Again it's been 3 months & I've called multiple times. I have not received a single return call despite them saying the chair delivery issue was "their mistake" and exchanging them was "no problem" when I visited them in person. Simply put, they lied & are hoping that I'll disappear if they drag it out long enough. Call me back, Kristina. Do not buy from here. Do not do business with these people.
Worst buying experience in recent memory. Purchased a couch, chair, rug, and tables. The chair and couch were not a set but we wanted the pillows that matched the chair. We were told at the time of purchase that the pillows were easily purchased directly from Ashley. We called Ashley and were told this was incorrect. They tried to connect us to the store but no one answered and were told we would receive a call. After many days we still had not received a call so we attempted to call the store. It turns out you cannot call the store directly, you are always sent to a customer service center. After a couple more calls with more promises of a returned call and more non-callbacks we finally gave up on the pillows. When it came time for the furniture to be delivered we received the couch, chair, and rug and were told that the tables would be a few days late. Fast forward a week with no word from Ashley I called them again. They said it was in transit to the warehouse and we would receive a call when it arrived to schedule delivery. Fast forward two more weeks with no calls and they had simply forgotten about our order. If I had never called back I'm quite sure they would have been happy to never deliver our tables. A month later and I still have no tables and have never once received a call from them. They now say it will be here in a week. I'm not optimistic.
THE WORST EXPERIENCE (TWO TIMES), THE WORST CUSTOMER SERVICE. PLEASE SAVE YOURSELF THE HEADACHE AND GO TO A DIFFERENT FURNITURE STORE. TWO SEPARATE TIMES AND I CANNOT BELIEVE HOW HORRIFIC MY EXPERIENCES WERE.
One of the worst customer customer service I've ever seen. Placed an order, scheduled for the next week, called like 10 times to find out about the item. They said it was 2 streets away in the truck but it was never delivered. Called another 5 times after that and everyone tells a different story, tries to connect to manager/delivery department but got hung up in the middle several times. Each call takes about 20-30 mins. 15 * 25mins * $1/min. I think I'm eligible for the ordered product for free.
HORRIBLE EXPERIENCE. DO NOT BUY HERE. Ordered a couch and rug and was promised a delivery date. 2 weeks later and they tell me the delivery date is pushed back another month. The customer service was incredibly rude and unprofessional. I even ordered a 3rd party moving service to come pick up my couch from their warehouse since they were apparently not going to do it. Ashley told me the couch was there. The 3rd party called to let me know they arrived at the warehouse and my goods actually were not there- Ashley had it wrong again. The store did not apologize again and told me to cancel my order I have to come into the store myself an hour away from my work. Horrible business and please save yourself the headache and shop anywhere else but here.
The furniture took soo long they re-scheduled me once which I didn’t like because miss work... but overall my furniture is good quality really like it
Worst service. Worst staff. Worst delivery. They simply keep on extending 7-10 business every time I call. It’s been 45 days still haven’t received complete items. Would give them negative ratings if I had the option.
I bought some stuff in Jun 21, the agent said there is no delivery available until Jun 28, I said (OK), at Jun 27 they called me to tell me sorry we have to reschedule your delivery on 7/8, then I said I can't because I have a job at this date, they said we will take care and call you, NO BODY CALL AFTER 5 DAYES, I called them to ask what's going on? the said we will call you and they did after 30 min and told me will deliver your stuff at July 6 (8AM-12PM) , alright that works for me, at that date I was waiting and nothing deliver, I called 5 times and no one knows why they not deliver my stuff? and asked me to reschedule? I swear that what happened with me .
Heather (Manager) and Frederick (Sale Agent) are so helpful and they are the best.
I bought all furniture for my new home in store, and I expected it would be more easy fo me. Because they got delivery together at the same time. Unfortunately the 1 first time delivery on 6/15there were 2 items are damaged. For those 2 items they take forever schedule delivery again to my house. It is make crazy and frustrated . Bad service and never recommend this store for my families and my friends
Bought a couch, they delivered the wrong set. Now they WON'T PICK UP THE PHONE! Now I have to drive an hour to actually speak to someone about the problem. Customer service said this store is horrible about answering there phone. Seems like they need new management bad!
I ordered a recliner sectional. The delivery people took a look at the elevator and said they can’t move it. They did not even try loading it onto the elevator (oh first of all they did not have any moving equipment like dolly etc. So they were dragging the couch on the street). I had to hire movers. Movers sent 1 person and he moved all these things in the same elevator at once. I had to pay $150 delivery for Ashley furnitures and had to pay extra $120 for movers as well. I am very disappointed with their service.
I would give negative stars if I could. We had the worst experience ever. They are absolutely inhumane and horrible customer service. The Tempur pedic we purchased for $5 K is already piece of S*** that just goes in when we sleep/sit on it. On top of that, the frame we purchased was supposed to have been delivered 5 days before my c-section surgery. We got rid of our existing bed so we can use the new one. On the day of delivery the bed was damaged by the delivery company. We called and called to get a replacement (anything at this point) so I can come home after surgery with a bed at home. But they were so unresponsive. NO ONE took responsibility and stepped up to help us in this crucial situation. Finally we borrowed a bed from a friend so I can come home from hospital. They were going to deliver our bed 2 weeks after that. This was the 4th attempt at delivery. This time we did not want to take chances and did not get rid of our borrowed bed until we got the new one. However, the delivery person refused to deliver the bed while there was another bed in the bedroom (they wouldnt help us move it, even thought the customer service rep told us they would). We cancelled the bed at this point and asked them to take that back. SAVE YOUR MONEY AND TIME, avoid this place!! I have had great experience with Ashley stores in CA. I believe the problem is with this particular store and the delivery company they are using. Run, Run for your life, save yourself!
Great store!!!
Worst experience ever. Delivery experience is horrible. Failed delivery twice because they didn't have the furniture in stock. They did not call until the day of the delivery one time, and another time, called and left a message to call back but never answered the phone and never delivered the furniture. Reasons were that the furniture were not in stock. This happened over a period of 45 days. And when we wanted to cancel the order because we were fed up, they said that their policy requires us to go back into the store to cancel the order. This entire experience is unacceptable.
The prices are a bit on the pricey side but the table I choose I love it seem like good quality for the price and plus I got a 5 year warranty so if anything happens within the 5 years they replace it for me
Do not buy from Ashley’s They will tell you your items will be delivered within a certain time but in reality it takes months to receive your items. I ordered a bed recently and when the bed was delivered it was supposed to be put together. However the people who were supposed to put it together did not do so. When I tried to put together the bed together I realize that there was a piece missing. I Immediately contacted them and they told me they will get a tech out within 4 to 6 weeks. When I asked for a refund they told me that they could not offer a refund because I had already signed for the bed. Go somewhere else!!
I order a bedroom set and matressand fireplace, three weeks ago. I put off the delivery date so that the bed set and fireplace came together. So I can see it all together. Todays delivery came with no fireplace and is still a week out. I spent over 10k and to have a piece missing is frustrating. If I bought a car for 10k I would have had it that day and it's insane to wait another week for this fireplace to see if itll match the bedset. At this point I want everything returned. I can go across the street and get the same thing in just three days.
Lots of service people, good selection.
Purchased furniture twice from Ashley, every time I received items with just defects (some are really hidden and hard to observe), it's wasting of time and energy to fix their quality problem.
TL;DR - Ashley Furniture failed on each of their promises. They took forever to resolve their mistakes, and only because I called them every day this week. They take forever to get on the phone (see screenshot), so I spent hours on this. Do yourself a favor and just go to IKEA or Amazon and you'll have a way better customer experience, and probably have your furniture in 1/4 the amount of time. My family's experience with Ashely has been terrible. We recently moved into the area and we're renting a small apartment and we have a new baby. We didn't have any furniture and figured we'd go to Ashely since it was one of the bigger chains and could probably be reliable. We were sold a couch and a kitchen table. Living in an apartment, we had to specify the particular layout for the couch otherwise it wouldn't fit properly. The sales associate diagrammed the couch to our specifications and also gave us a firm delivery date, which was further out than we'd hoped, but we desperately needed furniture and it seemed like a good deal at the time. We would be eating while sitting on the kitchen floor until then and similarly feeding a baby while waiting for the couch. Plus, the sales associate also promised us that if the furniture wasn't right or didn't fit well, we could tell the delivery crew to take it back at no charge and we would be refunded. Finally our delivery date came and we were so excited. Then it went... and we didn't hear anything from Ashley. So we called the next day and they said that the delivery was set for a whole month further away!! Then they said they could maybe push it up 3 weeks. We were floored but what could we do? We considered going and picking it up ourselves, just my wife and I. Then, after calling again to find out what happened they said they could deliver it just a little sooner (still a whole week after their original promised date). Well that date finally came and our couch and table were delivered. Finally, we could sit down to eat and to feed the baby. But wait... they got the couch configuration wrong. And the delivery crew denied the ability to fix it or take it back. So we called Ashley that day and I waited on hold for over 40 minutes before finally getting through (to a call center), only to be transferred to the store line, which then turned me away saying they would call me back when they had figured out. I was never called back and had to call them several times, and also email the sales rep personally in order to get a reply. Each time I spoke with them I also had to explain what had happened again, because apparently they don't keep track of these things? I did this a few times over the week! And finally they admitted fault and said they would schedule delivery of our replacement couch. All in all, it will take a whole month to get what we ordered, which doesn't cut it when you just moved in and have no furniture and a new baby. They act as if they don't care about a customer as soon as they've charged their credit card and they walk out the door. I don't know if other Ashley stores are better, but I feel like their Corporate HQ needs to take a good hard look at their system to find out what can be fixed. Even the manager of the store told me that they get configurations wrong all the time, which is not something you want to hear! You could easily find furniture elsewhere that will actually give you FREE delivery instead of charging you $150 for it and then doing it wrong and not even offering to refund it or anything. That's pretty sad. No wonder companies like Amazon have crushed their competition -- they put the customer first.
Good place for shopping.
Remember to check the price online before placing any order in store. Most of their item price is more expensive in store than online.
Fair prices nice friendly help.
Don’t waste your time or money! Ordered two couches and they tried to bring me one. Delivery people said it’s not there problem call Ashely. Smh bad business! Unprofessional and unreliable
Make them do price match from their online store I saved 50% using the online price.
The sales people were great! Really like my sectional so far but the delivery team was awful! There was damage to my first set and the delivery driver called customer service and I was told to refuse delivery. This made the driver furious and they rammed (not exaggerating) the couch through my doorway without removing the legs like a football player and chipped and scratched up my door frame tearing some of the seal that goes around the frame. I was furious at their actions and filed a complaint to fix my door frame. Never heard back from them so I called again. I received a email stating I signed a release with a picture of what I'm assuming was suppose to be my signature?? It isn't and looks like a total different name nothing close to mine. It's been 5 months now and still haven't answered my last email about the signature not being mine. I guess I should talk to a lawyer about all of this? Really wanted to continue purchasing more items from them but I don't think I will and would definitely never use their delivery service!
The worst experience I've ever had with them. Beautiful bedroom set. No mattress. Order placed March 21. Waiting since April 17. In store today only to find out order had been deleted by an employee for unknown reason. Their solution: We pick up mattress from their warehouse, pay for another delivery from an outside vendor, or wait again for another delivery from their warehouse.
Know what you want before you go! This place sells like a car lot and pay attention to the price of everything..they match online prices but some of the salesman try to not charge you the right price..they will also add unwanted warranty's on your furniture even when you have said no. The assistant manager I think is super nice I dealt with him before my last visit.. Just know what you want before you go.
In store experience was great. Delivery, not so much. Was not notified to schedule a delivery date & they showed up with my stuff while my boyfriend & I were both at work. When calling customer service, they said they had no proof of our purchase on record while simultaneously insisting they called to schedule a delivery date 2 days prior. Um, what? 45 minutes later we have a scheduled date but very disappointed in the service post- purchase so far.
The worst furniture store I ever seen.. I order dining table n chairs back in January about 5 months ago and, am still waiting for them to deliver for me...the funny thing is they tell a lame excuse everyday.. and they still send me a bill for something they never delivered to me... I wish I can give them less then 1 star.. I will never go back to this store ever again... stay away people if you need sincere advice... this store sucks big time.. I don’t know how they still in business...
I had been waiting for almost 2 months for my furniture to arrive, and never received nothing I went to get a refund instead.
It was good customer service.
We went in and looked at coffee tables and end tables, we found a pair of them in there clearance area and thought they would be great for our room, there was some very minor scratches on them and we received a discount on "their" original mfg price. Two days later I received and email from Ashley wanting me to review my purchase and rate it. In the email they told me the original MFG price was $299 and now was on sale for $239, at the store they told us the original mgf price was $549. We should of gotten a discount on $299 not their $549 made up price. What kind of business advertise a price then you go to the store and its almost doubled. When I went to the store to ask them why they gave me some inflated price, they told me they increase the price at the store by 175% and then sell it at that price to anyone the doesn't know that its way cheaper online then they put it on sale and still make 100% profit. Who does this but Ashley, any other major store Walmart, Target, Sears, Kohls, Mor, Ikea, etc, all honor their price online. I will never go back to this store again, I should of looked at the reviews on Yelp first. When people say buyer beware they really mean it at this store. Very bad business antics, screw the customers then screw them again when it on sale. Well if they were honest in the first place I probably would of bought a new one at the sale price and they would have made even more money, and I was going to buy over $4000 worth of other furniture but not from them. Way to go Ashley you have another 1 star review, Hope you go bankrupt.
Nice store to buy all kinds of furnitures.Decent and great collection.
Bad customer pick up policy.
Terrible customer service. I purchased a decor item along with furniture and asked if I can pick it up that day, sales rep said it can only be delivered along with furniture. On the delivery day the decor item was missing, so I called customer service and they’re saying their system shows that I already picked up the item. Asked them to connect me to store manager and they said they’re too busy and said will call back. Waited for 4 hours and no follow up. Called the customer service again and the store saying I will have to make another visit to the store to pick it up (without any confirmation of inventory secured) since they don’t deliver that item meaning I have to drive all the way at my cost without knowing whether I can have it for sure. Their mistake, they acknowledge it but no apology or remedy option available. Ruined overall customer experience for such a small decor item that they could’ve just apologized for mistake and had it delivered. Said I’ll post a review and the manager didn’t care.
A lot of cool stuff, but the hard sell was evident the moment I walked in the door. It's was like a car dealership with an employee ready to greet you. It was fast with someone knowing where everything your looking for is located, but it really put pressure on to buy. The lady told my about the sales, the financing special going on, the delivery and everything else going on. It was nice, but I don't do the hard sell. I really went to in to peruse, and I'm sure I could've told the employee that, but the pressure was there right away and I don't like that.
Horrible!!! We purchased a dining room set and a queen bed set from Ashley Tukwila, WA store on Apr,19th. They scheduled to delivery on 23rd. But on Apr,23rd, they only delivered the bed panel. They forgot the bed frame and the table set is not in store. No one give me a call to explain what has happened. We drove to the store , they said they forgot. Then we rescheduled the 2nd delivery on 29th. This time the table set is coming, but 3 chairs are not leveled. Can you imagine a 17 inches chair leg is half inch shorter than the others? I didn’t signed to accept it. The delivery man gave me a phone number to contact. But nobody answered the phone ever ever. However when I back to the store and asked to return it (two days after it was delivered) they refused. They said that as long as I did not sign the rejection, then means I accept. Whether it is furniture quality or service, it is the worst I have ever encountered. Will never buy from this company again.
Worst service employees were too busy laughing and joking about the previous customer to help me
Horrible!! We bought a couch here and when it came it felt like completely different fabric than the one we were told we were purchasing. It is also way too small (this part is on us!). However when I asked to return it (three days after it was delivered) in order to purchase a larger couch (from them) they refused. Their website states that we have 30 days to return ANY furniture, but they say since they are a store they don’t need to honor that. Take your business elsewhere or by online!!! Will never buy from this store again.
We ordered a bed set 4 delays later (within 2 months of wait) a man calls saying he’ll be with my delivery but without my bed frame but still never showed up. At first they said they need to get it to the ware house than they said that it wasn’t complete after that they said the truck broke down than the morning they said they would deliver I get a voicemail saying it had been rescheduled and now they call but no show so They love to take ur $$. Money but can’t deliver not a damn thing . And when I called for a refund they said I had to go back to the location and ask for it but it will take ten days to process since I payed cash and than a couple weeks for the check to arrive through mail so I HATE THIS Company lots of bad reviews I wish I checked bfr And this is probably how they make they’re money SCAMMERS Oh ps I’m still waiting on my delivery!!!!!!!!!!!!!!!!!!!
Furniture shopping, friendly sales staff
Worst customer services, i have bought furniture from this store a few times and this one was supposed to be delivered today now I have a message saying it’s delayed for another 2 weeks, I have asked to cancel the order and the lady I spoke with said it was done, 2days later I found out the order still on.I have been on the phone for about 45 minutes waiting to speak with someone and after the 45 minutes wait just got a beep asking to leave a message. Maybe this the last time I shop at this place
👍Good
My first review: If you want a nightmare to deal with, purchase a product from this store. In store, you will be treated like other places. After they take our money, the customers are treated like a trash. Customer promises are lie, my delivery is rescheduled 3 times already. Their customer support is the worst experience that I encountered through out my entire life. I am astonished with the experience. Hope someone will sue and shutdown this business to save others time and wellness.
We purchased a dining room set from Ashley Tukwila, WA store but the extension table that we liked was not in stock. Then, the manager John suggested us to take another extension table home and replace it once our extension table gets in stocks. However, not only we haven't received the table but also the people at the call center say that they don't have such a record to replace the extension table. The manager John signed a document indicating that the table will be replaced and promised us to send the replacement. I have contacted the store many times to talk to John but they never answered my calls or kept me in line for hours and the issue is still not resolved, I need a prompt response as soon as possible. Otherwise, I'll get in contact with my bank and claim the purchase as not received.
We purchased the bedroom set two months ago and delivery is a nightmare. Had to reschedule one already because they changed the date on us. And then when they finally delivered to our house last week our set was missing pieces. Now we try to call back and even went back in person and no one is dealing with this problem.
By far the worst experience I have ever had with any furniture store!! I had a bad experience with their delivery system back in Aug 2018 so we decided to go with pick up this time. The date given was the 17th of April for pick up so me and my husband cleared our living room and had our old furniture removed on Tuesday the 16th on top of it asked for the day off work today (17th). We have family coming over from out of state for easter weekend! I called the store to check on what time i could pick up. I was basically told they didnt know... well what do you mean you dont know? I was given a date!! Turns out they went corporate and moved their warehouse somewhere in Tacoma and they have no clue where or when our furniture will be available!! Did ANYONE care to let me know? NO!!! No one took 1 minute of their time to let me know there were changes!! We are changing our entire house’s furniture and i will not buy a single piece from them anymore!! Now i have an empty living room and family coming over for easter... this is BS!! All they said was “I dont know what else to tell you”.... seriously im beyond upset!!!
Good selection that fits well with my style preferences.
Took our money with a promised delivery date. Sold us furnutinture. Now they changed thendelivery date without informing us . The customer service is claiming that the items were backordered . Pathetic customer service. Sales folks are not traceable. Completely unreliable. Planning to file a complaint with the consumer court for malified business practices. This is unbelievable. Please stay away.
What you want hearing from me, about your corporat, about the seller and managers in store, I never had like this experience in U.S ٫ just awful compony and no body take responsibility, rude and.....! and also I know this feedback not gonna work for improvenet the awful compony, my purpose of this feedback is just for the people be aware where they want go to shop, I waste my time, about 2 months, for nothing. 1 star is too much for them.
Bought a nice set of sofa and recliners..Ok price
ONCE AGAIN IF I COULD GIVE THIS PLACE A ZERO I WOULD. MY HUSBAND AND I SPENT 3 HOURS IN THIS STORE LOOKING AT FURNITURE THEN FINANCING A SECTIONAL , COFFEE TABLE AND END TABLES , AND A BUFFET. WE WERE TOLD OUR ITEMS WERE TO BE DELIVERED ON THE 23RD OF MARCH. WE TOOK ALL OF OUR FURNITURE OUT OF OUR LIVINGROOM TO MAKE ROOM FOR THE NEW STUFF AND OUR FURNITURE NEVER ARRIVED . THEN WE WERE TOLD AFTER WAITING ALMOST A MONTH THAT THEY DIDNT EVEN PUT OUR ITEMS ON THE DELIVERY TRUCK . THEY DIDNT EVEN BOTHER CONTACTING US TO LET US KNOW THIS WAS HAPPENING . MY HUSBAND DECIDED TO CANCEL THE ORDER AND GET OUR MONEY BACK. A FEW DAYS LATER THEY TRIED TO WORK THINGS OUT AND STILL GET US OUR FURNITURE BUT THE DELIVERY DATE WOD HAVE TO BE PUSHED BACK AND WE HAD TO ORDER A DIFFERENT COFFEE TABLE . UMMMM WHY WOULD I GET A DIFFERENT COFFEE TABLE WHEN I WANTED A MATCHING SET ? WHY WOULD OUR DELIVERY DATE BE PUSHED BACK WHEN OUR FURNITURE IS SITTING IN THEIR WAREHOUSE ? THEN MY HUSBAND IS CALLING THESE FU**ERS AND THEY HUNG UP ON HIM. SO , WE DECIDED TO JUST CUT OUR LOSSES AND NEVER DEAL WITH THIS PLACE AGAIN SO MY HUSBAND CALLS THE STORE AND TOLD THEM HE WANTED OUR MONEY BACK AND THEY TOLD HIM THE FINANCE COMPANY HAD TO RETURN IT ........GUESS WHAT WE CALLED THE DAMN FINANCE COMPANY AND THEY SAID THE STORE HAD TO RETURN IT AND FOR WHATEVER INSANE REASON IT HAPPENS ALL THE TIME!!
We went to buy some furniture, on the same things online and in store are totally different prices ,if you are not checking this things they will over charge you hundreds more, i was really disappointed. And more than that i want to add on my review i am waiting for my furniture almost one month,first delivery was an absolutely disaster furniture was damaged,your delivery company have damaged my door and made my carpet dirty, and on the paper it says white gloves delivery, they didn’t even take out their shoes And unfortunately nobody can’t help us yet, Still waiting for my furniture, absolutely the worst experience with your company guys, thinking already to do a refund and go buy somewhere else. P.s and fix my door and do a carpet cleaning. Thank you so much Ashley Furniture for such an amazing experience👍
My husband and I bought a sofa and two recliners for our living room. We worked with Pat and she was wonderful. If that was where this ended this would be a 5 star review. Unfortunately it was not. We scheduled delivery for about 2-1/2 weeks after the purchase to give us time to get rid of our old furniture. Teo days before the delivery date we received a call advising that there was a delay and that it would be delivered the following week. Okay...it was an inconvenience...especially since we had arranged to get rid of the old stuff...but one week is livable. Two days before the rescheduled delivery date they called again. This time one of the customer service reps advised the recliner was on back order. They promised delivery after one more week despite that. Two weeks without real furniture was starting to get old. When I asked for compensation for the inconvenience they offered to just refund my delivery fee. I declined. Wanna guess what happened next??? You guessed it...to days before the next scheduled date I got another call telling me it would be another week. At this point in gave up calling their customer service and went back to the Tukwila Ashley store. I explained to Pat what was going on and she introduced me to James who refunded my delivery fee and told me he would look into it but that delivery for the sofa and one recliner would happen for sure next week...guaranteed. Not satisfied...I asked to speak with a manager. Laurel came up and we discussed the situation...she advised she would make a few calls to the local distributor and call me back the next day. Well...the day ended and I got a call...but it was not Laurel...it was customer service again...calling to tell me the date that was guaranteed a few days earlier was not going to happen. I still have not heard back from Laurel. Needless to say...I loved the pieces we picked out...but with the items on backorder and still no delivery in sight not to mention the lack of response from Laurel nor any offer of any serious compensation for the inconvenience...we cancelled the order. This is the sorriest experience buying furniture I have ever had. Ashley will not get any more of my business...period. ********** The day after I posted this Ashley contacted me. The same incompetent people called to try and make it right. I asked to speak with a manager but nine was available and was told that a manager would call me back shortly. The day is over...and guess what...no call back. ASHLEY CLEARLY DOES NOT CARE ABOUT THEIR CUSTOMERS OR SAVING A SALE.
The folks here are great. Heather and Peter made sure we were well taken care of. We'll be back again.
The furniture we bought here was fantastic. The sales staff know their stuff. The company they use for delivery has to go. Absolutely the worst experience ever! Over the top bad. They were rude, late, and can't keep a promised delivery date if they tried. I suggest buying furniture there, but make your own arrangements to get it home.
Good selection of furniture and great prices
Helpful, not pushy. Knowledgeable and trustworthy. Encouraged us to get the warranty since we bought couches with electronics and definitely do not regret it. Will be going back to get a table and lamp after the couches are delivered.
Very expensive with no extra value. I would not recommend anybody buying stuff from here before checking other stores.
DO NOT BUY HERE they are liars! Take you're money set up a delivery date don't show, reschedule for a month later, show up with part of you're stuff and the rest either don't have or sent wrong stuff. Wait another month to deliver don't show and when you go on tell you the furniture you paid for has been discontinued and they can not get it for you! They tell you to pick something else so you do and set a delivery date for another month out. That day they were suposed to pick up the partial couch that they couldn't get the rest of and deliver a new couch and love seat. They show up take the partial couch outside bring in a loveseat and say that's all that they have no couch .I told them take it all back we are done with Ashley. They loaded the new one that they brought and jumped in their truck and took off leaving the other one sitting outside blocking my driveway. About 30 min later the cops showed up saying they called and said we threatened them with a gun!!!!!
Sales experience was fine but delivery not so much. Im not sure about the quality of the furniture yet as I’m already having problems.
Online price matched at store. A clean, nice and kid friendly store. Financing was easy breezy.
My story is super long with this store but I’ll try to make it short. We bought a new house and started shopping for whole furniture set (sofa, bed set, mattress, dining table etc) and we decide to check out couple different places. Our main concern was that we needed everything delivered before New Years (we were shopping in October) since we already had planned new year party with family and when we can into the store, employee (sales) said it’s guaranteed that everything will be delivered right before the New Years, so they put us on the schedule for the delivery on the 20th of December. A day before the 20th I called to make sure we were still set for that day and they said we would have to push it till the 22nd which was just fine but the only down side that I had to take a day off on that day since my wife worked and there was no one home. They told me that time frame for the delivery is going to be 9-4pm which was fine too since I was taking whole day off. On 22nd when it was closer to 4pm I’ve decide to call them and see where they at and they told me it’s been rescheduled for January 7th and that’s when it all started. First I took the whole day off and no one from the store called and informed me about the delivery Reschedule. Secondary they guaranteed that I’ll get everything before New Years . So when I kept calling them they weren’t answering, they even hang up on me for couple of times. When I finally got hold of them they reach upped the 7th for 30th of December. When delivery came in they got everything but dining table (which I needed the most) they even brought the chairs for it but no table. So when I called them they said it was damaged but that was a lie since when I talked to another person from that store she said it wasn’t even delivered from manufacture to them. I even told them I can just pick it up myself and it still took them 2month to get that table to their Warehouse so I could get the table. SO IF YOU HAVE A CHANCE NOT TO BUY ANYTHING FROM THE STORE , TAKE THAT CHANCE. I TOTALLY DO NOT RECOMMEND THIS PLACE
Very nice furniture! Lots of staff to assist you.
NEVER BUY ANYTHING FROM ASHLEYSTOREFUTNITURE !!!!!!!!!!! THE WORST SERVICE !!!!!!!!!! I just red many reviews of costumer's bad experience . Mine bad one is, I think, the worst one . In July 2018 I bought leather sofa , they delivered damaged one , and after 6 times of trying to exchange it, never delivered the sofa in good conditions . They also set 3 Times Delivery Appointment and I confirmed that , and every time waiting for them 3-4 hours , and they DID NOT SHOW UP , OR NO PHONE CALL TO CENCELL IT .After 4 months of my purchase I set small claim in the Court to deliver sofa or give my money back . I reselected new Item ( new kind of sofa ) They tried to deliver one more time after that , but sofa was not in good condition and was dismissed . Due date for small claim is in 10 days in March 2019 , so it's already almost 8 months of my date purchase and 4 moths of setting small claim. Some one called me from Ashley and suggested to do a full refund and return sofa ,,but I will get my money after picking sofa and 2 - 3 weeks of money processing time . Than means , I have to cancel small claim and wait for money probably 1 month or more .According to this bad experience I WILL NOT DO IT and told them if I do not get money back before the date of small claim , I will not cancel it . I will update you what happen later . Don’t be fooled it won’t happen to you, don’t waste your time or money ... Thanks NEVER BUY ANYTHING FROM ASHLEYFURNITURE STORE !!!!!!!!!!!!! THE WORST SERVICE EVER !!!!!!!!!!!!
No furniture delivery No communication WORST EVER!!!
the absolute worst management and customer service I've ever encountered in my life have been lied to miss directed and been given every excuse in the book and still it's been almost a month since our purchase 1st payments almost due and all we have is a bed frame to sleep on and no mattress which has been delayed now 4 different times at first was the weather then it was because the mattress they sold us up and disappeared from the warehouse and they will do absolutely nothing to get us our mattress liars and cheats DO NOT BUY FROM ASHLEY HOMESTORE
Very nice people and love the furniture protection plan. If you don’t need to use it, you get the money back in store credit! If only my car insurance worked that way...
This is my 3rd time purchasing furniture and accessories from this location. I have an Ashley Furniture account as well as a third party account through Genesis. Each and every time I’ve come to make a purchase and used my genesis account i have THE WORST TIME EVER. Going into furniture shopping is already a pain and time consuming. The sales associate was amazing as per usual. However the check our process is beyond frustrating. We already know usually this is time consuming, but it doesn’t matter how times i try to use my Genesis account no one at this location knows how to use the account. I was sitting at this store for over and hour and half trying to get checked out. When my sales associate tried getting help from a gentleman who walked around the store on his cell phone who I’m assuming was a manager? He laughed and said “haaa genesis, good luck” right as I’m sitting there. This was one of the rudest experiences I’ve ever encountered in any shopping experience. If their store can’t train employees on how to use the account (mind you i have had it since 2017, come here 3 separate times, every time I’m told the person who knew how left and they haven’t been trained yet) after this long ordeal, they finally had to call over to the Tacoma location to be walked through how to do the paperwork and charge the account. I was told the issue was FINALLY resolved, signed my paperwork and left. I just received a call today telling me i have to go back in and sign paperwork from Tacoma..... this has happened all 3 times I’ve made a purchase. Also, i did the purchase in tukwila not Tacoma. This is in no way any of the customer service reps faults or the sales associates. They apologized and were very sorry, even for the manager who was so rude and didn’t help them at all. I never write complaints i work in customer service and i understand being on the other end. But I’m so very frustrated that they continue to not know how to use this account, and instead of having me do it all in one visit, i get to go back and sign paperwork before i can even pick up my purchases. Please train your staff so they can help guests out the first time. They don’t deserve to get the other end of it and again i apologize but this is ridiculous!
Very happy with our design team member Kimberly. She greeted us at the door and took the time to ask questions to know exactly what we were looking for. We trusted and valued her design opinion and thanks to her we have a fabulously designed home.
Kimberly was fantastic with me. First time investing in quality furniture and mattress and she was extremely helpful and didn’t pressure me at all. She made the experience very smooth and enjoyable.
They screwed up my order and when I tried to call the store, I got some call center in Texas and waited on hold for 15 minutes while they called the store in Washington that I was originally trying to reach. Needless to say, I cancelled the order. Heaps of incompetence in this place.
Sales folks are good customer service in the store is as bad as it can get. I made the mistake of buying a floor sample from this store and got a different item delivered. Interesting this item is a different color and in a really bad condition compared to the one I looked at. When I went to the store they told they sent me a better item as compared to the one I looked at and they can't do anything unless I bring the tables back. Also ordered a sofa table still trying to get it after deliveries both which both broken items inside the packaging. The rugs get delivered from a 3rd party good luck tracking that. To be safe always take pictures of floor samples and don't accept delivery.
New power chair is great for my mom
Great customer service 👍
Our in store buying experience was excellent, but everything else that followed was incredibly frustrating and I would not recommend that anyone purchase from Ashley. We purchased a dining room table and 6 chairs on 12/29 with delivery scheduled for 1/2, which was perfect, we were really in need of the table and chairs, not having any. A few days later we received a call that there was a manufacturing delay, and the earliest we could now get our delivery was 1/23, this was incredibly disappointing as had plans during January for use of the table, but things happen and we rescheduled for a 1/26 delivery. Delivery came and the table was damaged so we did not accept it, since it was a Saturday, the store told us they couldn't schedule a new delivery until Monday and they would call us. Monday comes, no call from the store, we call them around 3:30, customer rep says they can't schedule the delivery yet as the damaged one hasn't been resolved from Saturday, she will talk to someone and they'll call back. 6 pm rolls around, no call so we call again and ask what the status is, they proceed to tell us we need to wait another entire week for our table delivery. By this time it's been over a month since it was supposed to be initially delivered. We ask for an earlier delivery date, the person is incredibly rude in saying no so given the hassle we ask for a refund on the delivery fee after much back and forth they say they'll do half, $65 refund for a month late delivery, damaged table and us having to call them to find out what's going on. After an hour on the phone with a very rude and unhelpful customer service representative we cancel the whole thing. It has been one of the worst purchasing experiences I've ever had and will tell everyone I know never to buy from this company.
i bought a king size bed on Oct 27th 2018. Now is Jan 28th 2019. They delayed 3times, and the 4th they delivered a wrong item, and tells me that my bed is discontinued. :) omg, what a ridiculous experience from Ashely furniture.
I love being able to give great reviews but when it comes to Ashley furniture, I WISH Icould give a ZERO star rating!! Do not waste your time or money here! They don’t deliver when they say they will, they don’t all mattress exchanges like you’re lead to believe, and when you try to contact the managers to resolve issues the LIE and then avoid you altogether! We spent almost $11,000 on furniture with an expected delivery date of 12/23. Delivery person brings 1/2 the order. Not one of the three bedroom sets were complete and they’re still not now over a MONTH later. Managers are cowards, make their sale women handle customer complaints and all they say is we’re not authorized and sorry. This company is a giant thief!!! Please beware!!! I have spent over two hours on hold, have been lied to and told the manager will call me back about 7 times and manager told me to my face he’s follow up 12/30-1/2 - never heard from him. I think this is their normal business practice. Take your $$ then screw you when they don’t deliver.
Great place to buy furniture, but don't buy a mattress. The warranty is a joke on mattresses. Get the bed, but not the mattress. Go to a mattress dealer for that.
I was treated very well l recieved one on one help and was patient with me I will definitely be back
I went in under the impression that this was a furniture store. I was looking for a desk suitable for playing games but they literally only had the same exact table-like models of "desks." They looked like they belonged in a cottage lol. I looked at their catalog and there was 0 variety. I asked one of the assistants there for an "L-shaped" desk and he, no joke, looked at me with confusion. I'd understand if the quality made up for the horrible appearance and vice versa, but sadly neither of those were to be seen. I don't know if it's just their style to have minimalistic designs but in my opinion, a store that sells furniture should have a wide variety of designs.
On 11/3/18 I purchased a youth bed. I was immediately charged on my American Express card. 1st delivery attempt was on 11/26 when they tried to deliver the bed with missing side rails that are required to assemble the bed. On 11/29 a second delivery was scheduled but was cancelled by Ashley because side rails were still missing. I was not notified. On 12/12 a 3rd delivery attempt was scheduled but same scenario happened on 11/29 and I was not notified. On 12/27 a fourth delivery attempt was scheduled. The driver informed me that there was not a complete order as the side rails were still missing. I told them I would take the rest of the parts. I looked in the truck and saw one box was crushed on one side. This did not happen after it was loaded on the delivery truck but obviously was loaded this way by the warehouse. I had the driver open that box and the merchandise inside was damaged. I refused the delivery and told the driver to take it back to the warehouse. On 12/29 I went into the Tukwila store for a refund. I was told a refund would be issued within 3-5 business days. As of 1/9 I still have not received a refund and all attempts to email and call have gone unanswered. I have not issued a dispute inquiry with American Express to try to get my refund. It is important to note that I never write reviews but in this case I feel it is required. Customer service for Ashley is the worst I have ever experienced. I would urge anyone considering purchasing from Ashley to read the 1000 of comments and purchase elsewhere.
I looked most of home furniture stores, but couldn't find my favorite ones, Ashley was the only store, I could find it, when they delivered my 1st selection, it didn't fit well with our living room, then I visited the store yesterday, the staff very friendly helped me for re-selection. Thanks for your professional behavior and policies.
Nobody knows the right info and they tell you contradicting information. Go somewhere else for your own benefit.
I have been considering to order from Ashley furniture but after reading all of the reviews, I think I will pass. Hey Ashley furniture, perhaps when you will invest into a customer service rep who doesn't copy and paste the same worthless response onto every comment, you will have people who will start taking you seriously. How moronic are they at that store... i mean literally EVERY SINGLE response is the same idiotic garbage verbatim. On some replies they're even thanking customers for a 5 star review when they received only 1, along with a complaint... am I the only person seeing this?
Great selection, average pricing helpful (but not pushy) staff
Good collection
Payton was polite, helpful and offered additional discounts. We are very pleased.
I purchased bedroom furniture and a couch. After waiting two weeks for delivery, the day of I was told that part of the couch was on back order and someone was supposed to call me about it. After not hearing from anyone I called and was told by customer service the item was back ordered but they would have it out to me in 1 week. The day of delivery I got a confirmation call only to be called right back and told that the item was yet again on back order. So I called customer service again and was told that the item was broken and would be delivered in 1 week. Today comes and is supposed to be delivery day, I confirmed delivery and did everything on my end only to have no phone call and no delivery. I again called customer service who told me that the store cancelled the delivery, but when he called the store they're claiming they didn't. All this to be told it will be rescheduled and someone will call me tomorrow. At this point the item has been paid for well over a month ago and I still haven't received it. I will never recommend nor buy anything from this store or company again.
Tukwila WA store. Final Update. 12/30/2018. BUYER BEWARE...After the call making me aware that It was back ordered until 1/5/19 I received another call from a different rep. saying it was back ordered until 1/7/19 and a final call from another rep. saying they might be able to deliver on the 12/27/18. In the end the truck broke down on the 27th and they finally delivered on the 28th. Be aware that you have 48 hours after the purchase to cancel after which you can only reselect something of at least equal value. They do this to protect their investment. I will never spend money with Ashley again and will do my part to make sure other consumers have enough information to make an educated decision as there is a very high likelihood of multiple order and delivery fulfillment failures if a purchase it made at Ashley. Their Customer Care team are a bunch of great people at their jobs, but they have nobody to back up their attempts to resolve the issues. Ashley does not invest in making it right for the customer....get the sale and let Customer Care call the poor reviews back so they can appear to be responsive with a response to the review. Ultimately once you make a purchase and 48 hours go by you are at the mercy of a system that is destined to fail at some point. I use only my experience for this review and I get that things happen. Unfortunately I had so much contact with Customer Care that l strongly believe the process is broken and an investment will not be made to fix it. Tukwila , WA Update 12/18/2018 - BUYER BEWARE....Today received a call making me aware that the rest of my living room set is on back order until January 5th....You have to be kidding me.... I made her aware they they were 5 minutes out from delivering it to me on the 12th and did not show up...how did it all of a sudden become back ordered? I will say that all the people that I have spoke to in Customer Care and Corporate Customer Care over the last 3 weeks have tried to address the situation, but they have no support to allow them to come through on promises. They are overwhelmed by the sheer amount of customer service failures and have called in back up from other areas of the company to assist. I feel for them, but as a consumer am baffled at the amount of failures and broken promises. Update 12/12/18. Another service failure. Did not deliver within 48 hours. Moved it out until the 12th with an estimated 3 hour delivery window that ended at 630 pm. Got a call at 8 pm said they would be here in 5 minutes. They never showed up. Just when I think it’s about over something else drags this out. Someone at Ashley please fix this for us. Help!!!!! Purchased a living room set and was told and signed a paper stating that it would not be delivered unless all of it was coming for delivery. Received a call that the whole set was ready for delivery. We got rid of our prior furniture the day before delivery. The delivery driver showed up with only a love seat and stated the rest was on back order. Called customer care and they said that it did not get there in time to make the truck this morning and that it was available now and that the earliest they could delivery it was a week out and that could not be confirmed. Trying reach store management....nobody answers the phone. Hard to imagine going back to Ashley again after this experience unless I choose to cancel the whole order and go with a competitor. Update: Ashley has responded and is attempting to make it right by delivering the remainder of the product within 48 hours. So far a good response plan to address the service opportunity. Will update after resolution.
Literally the worst experience I’ve ever had with a company - have had delivery rescheduled 5 times now, the first time the delivery driver refused to deliver my order because he claimed it wouldn’t fit in the elevator - he didn’t even take it off the truck or out of the box and measure. I did my own measurements based on the dimensions online and it fits in both my elevator and stairwell with room to spare !! Then talking to customer service people was useless - was given false promises of when it would be redelivered only to have the date pushed out again and again, last straw today was an upper management person who promised it would come today and guess what ? It didn’t ! And she can’t give me a reason why. Refuses to provide us additional compensation. Most incompetent company I’ve ever dealt with - do yourself a favor and stay away Update - ended up cancelling the order because was fed up with the service. The best part is AFTER I cancelled I get a notice that they are going to attempt delivery on a day we had already told them we were not available ! Lol! Can’t believe how incompetent they are. We got a couch from Macy’s instead and had a quick delivery with amazing delivery drivers - go to Macy’s instead.
Customer care service is terrible. I've been trying to get a hold of them for days now and no answer. I am currently on the phone waiting for an answer and it's been 40 minutes and nothing yet.. you have the option to have your spot held and have them call you back when it's your turn, but they don't... I've also tried emailing them and no response.
Great customer services in the store, worst delivery service ever!!! I had to cancel our order after one and a half months of delivery nightmare. We ordered a bedroom set and ended up with a partial delivery on the original delivery day. I called every week and had five more deliveries schedule and none of them resulted in delivering the rest of items. We had two no-shows and heard excuses like: items did not arrive from manufacturer, item arrived damaged, truck broke, etc. The day following a broken truck all of my items went on a back order...Really??? I do not recommend buying from this store. If you don’t get all pieces delivered right away, good luck getting the rest.
the most unprofessional store and customer service bought couches over 2 months ago and still did not received them it is so hard to get a hold of anybody at customer service physically I been to the store 5 times to take care of the issue no one is following up on the issues and they promise to call back and no one does waited 3 months for couches to be delivered a day before delivery someone called me telling me that one of the couches is still not available that is crazy I asked for extra discount and all they they told me they can give me store credit (I WILL NOT BUY ANYHING FROM THEM EVER AGAIN IN MY LIFE) PLEASE DO NOT GO TO ASHELY FURNITURE SERVICE IS TERRIBLE Terrible !!!!!
Received torn couch upon delivery, and phone customer service has not been helpful. Updated 12/20/2018 Received my 2nd sofa today, and it was undamaged. Much better delivery experience this time.
I've had better customer service at Walmart! Lies, tricks and and rip off best describe my furniture buying experience with Shawn at Ashley Furniture. Buyer beware! Update: it's 8:20pm and my 1:30 to 4:30 delivery window seems to be forgotten about. On the last call to the THIRD PARTY DELIVERY driver they said they would be here in 15 minutes. It is our 1 year anniversary and this is how we are spending it. I'm about ready to cancel the order and go somewhere else . Ikea is looking pretty good at this point
I went to Ashley Homestore in the beginning of October this year and I bought a sofa, an armchair and a rug. The salesman was very good to us. He told me the rug would be at my place before the sofa and armchair. It already started there: the sofa and armchair arrived before and no notice on my rug. When the carpet arrived, one week late, the guy delivered it and left. When I opened the carpet, I realize it is not the carpet I had chosen at the store: it was a 7x10” carpet and it was beige and berry. Different. Not the same. The one I chose at the store was blue and beige and 8x10”. Since then, (today is December 20) I have been calling them basically every week. I talked to basically everybody at the store. Texted pictures showing the carpet I have at home and the one I wanted. They called me back on the first week saying “that was it. This is the carpet you have chosen”. Apparently I have a colorblind disease or I am crazy and I’m not aware of that. I called again and again, talked to several people, the last woman I talked to treated me in a way of “oh yeah everybody here is aware of your carpet problem”. - if so, why haven’t they taken care of that for me? The last time I was able to reach them - because you know, you stay in the phone line for 10 minutes listening to that annoying song and then they say: leave a message and someone will return (no they won’t and haven’t) - they said they were waiting for the carpet people to answer their email. You may be asking why I haven’t taken the carpet back: because I don’t have a car, I will have to rent one to leave downtown Seattle and go to tukwilla and spend my money and patience on that since the mistake was not even mine. Plus, I don’t think that is fair. What kind of costumer care is that that leaves you anware and blind about what is going on with the product you purchased? My husband checked all the documents we have (which I have already texted them with pictures because even there you can see the rugs are not the same) and he found the mistake that they made. It is a number mistake. Hey Ashely Homestore, maybe you should hire my husband because he was able to identify the mistake/problem in 5 minutes. What am I gonna do now? Continue waiting for you guys? I just called again, and again, no one answered the phone. Thank you and I do not appreciate your business.
I have had the worst experience with Ashley Furniture. I have been delivered the wrong items twice, even after calling the store to say it did look right on the confirmation. To even get a hold of the store I had to call non-stop for 2 day, and I have wasted countless less hours waiting for the wrong furniture to be delivered. I will never buy anything for Ashely ever again, it's just not worth the headache.
The worst company I have ever dealt with hands down. Have had our delivery rescheduled 5 times now by then, and this last time I was promised it was coming because they had talked with “upper management” and now today they can’t even give me a reason why it wasn’t able to come. Most incompetent place you’ll ever deal with - don’t be fooled it won’t happen to you, don’t waste your time or money
Ordered end tables on Nov. 7th and had a delivery date on the 26th. No call or anything. Now they say the 3rd with no reason why. Update... just got a call saying truck had a problem so they won't be delivered today. This is the second delivery appt. they have backed out on, I wonder what would happen if I did this to them. This will be our last time dealing with them. Update..11/4,. still a no show when they call you and make a delivery time. Now I'm told I will be contacted for another delivery date and time. What's really strange is no one knows where my stuff is or why this has even happened.. huh.. ok UPDATE...Finally was delivered 6pm on Dec. 11th. A month after we ordered it. I also got more info on some of the things that were going on, so now I know that I was getting flat lied to to begin with.
Our salesperson was great and very helpful.
[edit: 11/06] Updating my review from 5 Star to 1 based on my recent experience. We ordered a dinning table. While purchasing we had an awesome experience. Sales person attended us well, showed us bunch of options and helped us into finalizing the one that we finally bought. She also mentioned about 14 days replacement policy and bunch of things that store folks would usually say to win the customers. We got the table delivered and it does not go with our home lighting and setup and now we want to return. It seems the tables have turned (No pun intended). We have been calling for 3 days and they would always say we would callback. But neither the pick up has been scheduled nor they are calling back to talk about the options. So the way replacement or return works is, you can either chose a different furniture of same or higher price or get store credit. Either way Ashley does not care about you anymore because they have your money which you have to spend at their store. I don’t even mind that, but I expect good customer experience on my next visit to use my store credit to be delight rather than hateful. Hope this helps someone who is scouting for furniture. [Update: 12/06] We had to finally go to the store and select a different furniture. This time though the same sales girl helped us with the process and took over responsibility of getting our return pick up schedule and got us a date. We pad the difference, and came home happy after a customer obsessed sales person who also shared her number in case we had to go through it again, and asked us to call her directly instead of banging our head against the customer reps. (Irony that company does not share her values). You might be thinking, the date that they promised to deliver and pick up was the day everything settled. Well you guessed it! Delivery was scheduled on 19th Nov, I received a confirmation on 16th. But we did not get the furniture, so we called customer care to check. We were told that it has been re-scheduled to be delivered on 27th Nov. 27th being Tuesday, I asked them to schedule for next available Saturday, which they did. Although like last time we did not get confirmation so, we checked if the delivery is on-schedule. Nope! It was again re-scheduled to be delivered on 6th without notifying us. Customer Rep was unapologetic and her tone was more of a "FYI". So the conclusion is buying first time, maybe good idea. But I would not buy into return policy and even their protection plan. A company so irresponsible that it can keep promises, I would not be surprised if they eat up all my protection plan money, without providing the service when I intend. 6th being working day, I called to re-schedule it to 7th, which they did. However, on 4th Dec I received another confirmation email about delivery on 6th. What is up with Ashley? Really? (And this I did ask help from Ashley store sales representative, and she only set it up for 7th, but no She did not). So, I call again to cancel for 6th and set it for 7th, but there is no window open. Customer Care Rep, did find a slot on 14th Dec, and I asked to book that and send a confirmation letter. Which again did not arrive. So, now I am waiting until 12th Dec for them to send an delivery reminder. and fingers crossed for delivery on 14th. And this will be the last time I deal with Ashley, and not just me everyone in my circle has heard about it. Ashley's the best at *NOT* providing good customer service. Both store and online alike. [update 12/14] Finally they delivered. No email or message for confirmation though, just called 10 min before delivering. Based on my previous experience I wasn’t sure if they will deliver but I stayed home. Thankfully my work from home did not go waste.
Rus was our salesman. He went to great lengths to find the right sectional for us at the right price!
Horrible ! DO NOT SHOP HERE. I AM WARNING YOU. MANAGER IS TERRIBLE. He lies to you no follow up WONT DELIVER WHAT YOU ORDER AND IT TOOK ME 3 1/2 MONTHS TO GET MY MONEY BACK. COYCH I BOUGH HAD TEAR IN BOTTOM STILL WAITING TO GET IT FIXED! PURCHASED IN July!!!! Unbelievable experience!!! Worst shopping experience EVER!!
Good place to get home furnishings.
The actual furniture buying experience experience was fine- the staff was very helpful and friendly. The delivery experience was absolutely horrible- short notice of window of time before delivery, several reschedules, and customer service reps not communicating with drivers/warehouse about changes.
Good customer service, not pushy.
I 've been buying staff in different stores but never confront with such negligence like ashley furniture karla sold me a bed that they dont carrie anymore they gave me parts of the wrong bed I called them next day they didn't answered till 2 days after they blamed it on me that I didn't called so now to return the wrong bed Megan is putting so many excuses. I have been talking with my customers about it they say that's why we buy at amazon.. and man the worst customer service ever ..be careful when you buy at tukwila store.
I really love the way that they take care of you here compassionate with their sales and excellent what's helping you get into the right thing that you need and for me that's number one
Richard is the best, gets the job done! He especially went the extra mile for me
Hands down the most frustrating experience of any purchase to date for my wife and I. Worst customer service ont the planet. Missed and late deliveries, wrong orders, zero compensation. Rubin is utterly useless and the manager couldn’t manage a mcdonalds to save his life. At the very least, should you decide to go with ASHLEY, save yourself all the headache and deal with mickey in the tacoma location. Leages better store, as they are all individually owned. CAME BACK WITH AN EDIT: Nice lifeless automated response to everyones one star rating. A further slap in the face. ATN: If you see anything above a 2 star rating, its a fake rating:) save yourself the hassle.
What a great experience for my first time shopping at Ashley! Richard made it a great shopping trip!
Furnitures are of good price.
My experience today at Ashley was excellent! I highly recommend Russ for all your furniture needs.
Wonderful experience, great sales lady, very helpful.
Really good sofa models. Price is much lower compared to many other furniture show rooms. But still higher then Ikea. But has more variety.
Very helpful staff and I got a great deal.
KARLA WAS THE BEST, but the management and delivery sucked. The drivers who delivered brought only half the first day. Said they didn't have enough room on the truck. Second trip a piece was still missing. Wasn't told it was a separate purchase. Make sure if you buy something from the, Tukwila store you know you're buying.
Was not there.
Beautiful store and lots of choices. Great prices and they have their own store card for credit!!! The furniture is beautiful and a very friendly staff!!!!
It was a great experience, my sales associate was awesome! I was so indecisive and she was so patient. While she was finalizing my order I actually walked around and found a different table. She happily looked at it with me...even put different chairs with it to help me decide. I did go with the new one and she again finalized my order. She was very knowledgeable on the products and warranty information as well. I would definitely go back and hopefully to the same sales associate as well.
Hey Ashley HomeStore, you cancelled a delivery on us today and rescheduled it for a day we’re not available without ever calling us, then told us the next available delivery wasn’t until next week or later. This is absolutely ridiculous and I am so livid right now. Once we get our couch, you can expect us to never shop here again, and I suggest other people don’t as well.
Went by myself and waited for almost an hour for help...while the sales people helped several couples that came in after me. Single women aren't allowed to buy furniture?
Always helpful staff!
Shopping 4 furniture.. Not really my taste though
Diverse selection. Cool prices.
Had one of the worst experience with this store. We cancelled an item and we were told its cancelled and our refund is processed by their sales person. She basically lied as our item got delivered after cancellation and that too on a wrong date when we had not even moved to our new house. Their excuse was that the item was delivered from a third party merchant and they have no control over the delivery. She should have told this to us when we purchased the item. When we wanted to return this item, the store would ask us to call customer care and the customer care would ask us to talk to store. We never got it returned and have to live with it now. On top of it, one of our other item arrived damaged and the quality was extremely poor. We were told we cannot return it and the only option is to exchange. I will NEVER shop at this store again!!!
My sales experience was top notch, the person I worked with was spot in supporting what I needed. Now for the rest of the experience, delivery was not pleasant, after three attempts to get my sofa delivered I told them to refund my money. The first scheduled delivery was missed without a phone call. The second delivery was confirmed the night before at 7pm, on the morning of at 8am I was called and told my item was damaged and could not be delivered for an additional two weeks. The third attempt for delivery was going well, they were scheduled to deliver today between 3pm and 6pm; they called me at 3:20pm to tell me my couch was damaged and delivery could not be made. At this point I have had enough, I told them to refund my money. It is rare to be so shocked by service that I actually write about it. I hope you have a better experience. Thanks for reading
Great sales people and management. Wonderful selection and value. Very reasonable prices. I will be back!
To start out the salespeople were great and buying the furniture was hassle free. But from our perspective Ashley puts no effort into communicating and distribution of their products. We decided to pick up our furniture and called to pick up based off the date given by our salesman. That was wrong and we were told all of our furniture would arrive on October 10th. I called two days later to confirm the pickup, that it was there and rented a truck. Only to get there and find out we're missing 4 items! After numerous calls back and forth with unhelpful customer service we find out our salesperson got transferred and can't help us either. He explicitly tells us to talk to the manager at the store we bought from only to be told by the person taking calls "he can't help us". I'm just frustrated that I can't get a straight answer out of anyone or any kind of decent timetable on when our furniture will be ready. After reading other reviews I don't even know if requesting a delivery is a good idea and it might be better to waste another Saturday morning moving furniture.
Horrible experience. NIGHTMARE!!!
Such a bad service ! Dont recomend.we've cancelled a order and it takes forever to get the money back plus its prrety expensive and not worth it!
Love this store
Sales associate Kim was very helpful and the purchase was in general a positve experience. I was concerned about the clean ability of the light colored fabric and she said that Ashley Furniture had Warranty that they would make repairs, etc for 5 years. After I had comitted to buying the accent chair I was informed that the warranty did not cover accent chairs. Also, if I wanted to pay approx. $70 for delivery I could get the chair by 10/29/18 but if I wanted to pick the chair up mysef I had to wait untl11/11/18. I live 15 miles from warehouse snd have my own van. She confirmed they had the chair so why do I have to wait 2 extra weeks longer than delivery to pick the chair up? That does not seem like great customer service to me.
They have a bad customer service, I canceled my order and waited for my cash money back,they told me from one to two weeks you will receive the check until for a month. I did not get anything and the manager she said have to wait 6 weeks or more her name Megan.The reason why my order was canceled because they were late in sending the order also. I advise everyone not to pay cash because they do not take it back if the request is canceled.
This particular location had a really friendly staff with a wide selection of furniture to fit all price ranges
Our sales person was fantastic, She helped us find exactly what we wanted. Very happy overall and will be back.
Great service, good sale pricing, excellent service, good selection
Outstanding customer service. Can’t wait to get on my sofa and watch those Seahawks lose. No but for real my wife and I are very pleased with this store and it’s staff
Unfortunately we have had a terrible experience with the Ashley Homestore Tukwila location. We purchased a complete bedroom set, foundation & mattress in September 2018. Our salesman was great...did a wonderful job for us. But when our furniture was delivered the headboard & footboard were both knicked & scratched all over...they appeared to be used or perhaps floor models. They did not arrive in boxes. The king size mattress had black marks all over it. So the 3 damaged pieces of our order had to be rejected and delivery rescheduled. Where is the quality control in the warehouse? We had already given away our old bed frame to make room for the new one so we were forced to sleep on the floor which is not easy for seniors. We tried several times to call the Tukwila store at the tel # on our paperwork & was never able to reach a person...only recordings to either leave a message for sales which we did & never received a call back or customer service which went direct to a call center. So we waited patiently for the rescheduled delivery date. When the 2nd delivery came the bottom bed frame was brought into our home by one mover & he crashed into our entryway wall making a hole through the paint & into the drywall. Both movers should have carried this heavy piece into our home to prevent damage, not just one mover. We were quite upset. Then to make matters worse the second mattress being redelivered had black marks all over it also....just like the first defective one. Once again, where is the quality control? Then a large slit approximately 2 feet long was discovered on the bottom of one of the foundation pieces. We rejected the defective pieces & waited for a 3rd delivery to be scheduled. In the meantime we called the Ashley Corporate Customer Service Call Center & asked for a Manager who has been so helpful to us. The Manager set up a 3rd delivery date which hopefully will deliver non-defective merchandise this time to complete our order. She also emailed the Store Manager at the Tukwila location on September 28 & copied us asking him to contact us. To date the Store Manager has never contacted us. A Sales Mgr called us to let us know he would ask the Store Manager to call but we have never heard from this person. Needless to say, this has only made our feelings about Ashley Furniture even worse considering the nightmare we have been through. Does anyone at the Tukwila location care about customer service? Could the Store Manager please contact us as requested per Ashley Corporate Customer Service? Who is the owner of this location? Help please!!!
Order a recliner 2 weeks ago paid for it and they said today that it was just getting put on there truck coming from California but when I paid they said it would be here within 5 days... What happened?
My Dad has always lived in a studio apartment in downtown Seattle . He recently moved into a 1 bedroom and after convincing him to spend a little money and buy a real bed for his bedroom. We went to south center and started shopping around at the regular mattress places and after sticker shock at one and horrible customer service at another. We ended up at Ashley furniture and we were greeted by Kimberly hands down the best positive customer service we had all day we ultimately ended up ordering online for free delivery but added her as the one who helped us IN ending our search . Great customer service mattress search over YAY thank you Ashley furniture and most of all Kimberly. If you are searching for furniture go see her you will not regret it ☆☆☆☆☆☆☆☆☆
Very Dad Customer Service!!!!!! We purchased a bed a month ago at the delivery they messed up with one piece, it has been a month of calling to Customer Care and the Store and nobody has been able to resolve the problem. We have s nd pictures to the store they say they will call back and of course nobody calls I have to call again and again and again!!!! Apparently nobody in the Store or Customer Care does their Jobs, they don’t keep notes it has been the most stressful mont of my life 😡
Order here and get your stuff delivered to the wrong address because they refuse to change it over the phone. EDIT: So my wife and I both work really late but made it work by getting to the store Monday night. Confirmed that we needed the address changed because we ordered 2 pieces of furniture - one for my office and the other for our house. The salesman at the time said it was no problem but apparently their systems can’t think that hard. We left the store after confirming the address changed and thought all was good. Nope! The next day both pieces of furniture were listed as going to our house. We called and finally they allowed us to switch it over the phone after just seeing us the night before. You’d think at this point everything would be okay. Well that’s not the case. Delivery date comes and we get a call saying they’re going to the other address with everything. At this point I think they just have people at customer service who say they’re doing things but they don’t. I will never ever buy a piece of furniture from here. I spent over 5000 here and I am immediately closing my credit account as soon as this whole thing is over. They didn’t even want to refund the delivery charge for the inconvenience. They just said they’re too busy to deliver to the correct address and I’d have to make another day work to have it delivered. Hire new people or get new systems there. Literally the WORST experience from sales to delivery. EDIT: You haven’t reached me at all. I’ve been on the phone with customer service all week and explained the review. We got both items(late) and they forgot the leggings for the sectional so now we have a couch that isn’t functional. Shipping time for the legs? 2-4 weeks. Thanks for nothing. DO NOT BUY FROM HERE
Loved this place, great customer service! Found some really nice pieces.
From the minute we walked in there, we were pleasantly greeted by sales associates. We had our mind set on what we wanted there was t no pushy sales person trying to detour us from what we wanted. Made our purchase and the sales associate was really pleasant and funny.
If you’re going, ask for Anh! She took SUCH good care of us. We had measured the doors in our place in advance but we didn’t factor in the long, skinny hallway. So when our sofa and loveseat were delivered, they fit in the door but the sofa wouldn’t fit down the hall. I talked to Anh and she helped us fix it all! Including returning the sofa and getting a new piece delivered. And she had it all fixed within a week! AMAZING!
Very bad customer service! Would never go back to this store. We've spent ~$2000 at the store + $150? for the delivery fee. The sales staff told us that they will take our old furniture as they deliver. But it seemed like the delivery people were not informed about taking our old furniture and just left. (+The delivery people were very rude). We tried to call the customer service, which took ~30 minutes to get answered by the representative.. And they told us that they are not responsible for taking our old furniture...
Kimberly is AMAZING!! She spent hours upon hours helping us pick out the perfect couch with a matching coffee table and end table. She was so helpful and patient. I am forever grateful for her!! We will definitely be back to get our dining room table and hopefully she is there to help us!
Great price on sofas good location
Nice selection like the no pressure salesman
Best shopping experience. Excellent customer service. Had a design team member assisting me in choosing my living room and bedroom furniture. She was fantastic and greatly amazing. Her name is Qiara. Very professional, patient, customer focused and a wonderful person. Thanks Ashley Home store. Will definitely come back!
Great products but bad experience. They sold us beds with no foundations and then when the foundations arrived they are wrong. This is understandable as mistakes happen, but it is next to impossible to get through to someone to do the exchange. They keep transferring me to voicemails and I have spent nearly 2 hours ringing amd goinggto voicemail and ringing back over and over again and now they are ignoring my calls. I'm not looking for any discount or vouchers I just want the right foundation for my bed that I paid for.
Kim was amazing!! She was super informative and extremely helpful and patient. I’d totally recommend anyone to Kim and Ashley Furniture in Tukwila.
Easy shopping with great customer service!
Ashley had a great selection of furniture to choose from. Getting approved for financing was a breeze. The salesman was helpful but not too pushy. I love the new furniture I purchased and look forward to buying from Ashley again in the future.
Had a great experience at Ashleys. Found a couch a d love seat I love. Couch was delivered exactly when they said it would. Just waiting now for the love seat which was not in stock at the time.
Worst customer service I have ever received. I work retail so I understand what it’s like for a stranger to become upset over something I had nothing to do with. However every single interaction I had with this company was terrible. The delivery, the store, and associates. I ordered a couch in June to be delivered in August, only to have them reschedule the delivery three times. After a couple months I went into the store and I was informed that the couch was “discontinued” and I would have never received it. Somehow customer service forgot to mention that after I made several attempts to locate where my order was. After reselecting and ordering a new couch I was once again disappointed. The associate in the store informed me that I could choose the delivery time on my new couch but unfortunately that was not true. So when I received my delivery time and tried to change it customer service said no. After trying to reschedule it for another day they will haven’t contacted me back with an actual day and time for delivery. After months of going back and fourth I’m sad to say that I still dont have a couch and am completely dissatisfied with Ashley Furniture.
Walked in, walked out not long after. A lot of low quality stuff I just could not get myself to get attached to.
I've been trying to buy a particular set for almost a year. Everytime there is a sale on their site, I try to go into the store to get it because I was approved for financing, mind you I call first to make sure. They tell me come in you're all set. I do and then they tell they can't give me the deal. This happened at the Tacoma and Silverdale store last year and again a few days ago trying to get the labor day sale on their website. Silverlake told me to come in and nope...didn't get the sale price. Disappointed I left. But then I decided to call the South Center Tukwila store and ask for the sales manager. John came to phone, I explained the situation and without hesitation he said no problem I'll take of you and you absolutely can get the discount. I live an hour away and was very apprehensive to drive there but I really wanted that living room set. I drove up and thought I would get the same speech, but to my wonderful surprise John had everything ready to go. All I needed to do was sign the papers and I'm getting my couches soon. The girls at the counter were expecting me. I can't even begin to say how super impressed I am with that store. Thank you for making a simple wish come true for a new living room set. You guys super rock.
After spending some time picking out our furniture they told us it would be 6 weeks for delivery so we decided to cancel our order after putting 500 down 6 weeks later still haven't received our refund that was paid in cash and we called 3 times to make sure our order was canceled and they still showed up with the delivery.... HORRIBLE experience.
If you need furniture come to Ashley home furniture and ask for Richard. He was the most helpful, and so kind! I only came in for a dresser but ended up with getting a couch, dresser, and coffee table. It was an amazing experience thanks to working with such an honest great salesman!! I will be back to buy more things specifically from Richard!!
Marlon was a excellent product specialist. He met every need I had. From a recliner to a bed to a bedroom set. And made sure it was affordable.
My visit today at Ashley Tukwila,WA was amazing, Allysa was amazing, she showed me what I was looking for and gave me the details and of course she took her time too, I definitely coming back for shopping and recommending this place.
Had a great experience buying at this location with Russ. I had been to this location before and had a fairly good idea of what I wanted to purchase walking in the door. He did not try to upsell me or pull any punches when it came to price or availability. I’m only giving it 4 stars because I was unable to have the dining set I wanted delivered in what I believe to be a timely manner (4 weeks). I know, first world problems. Financing was easy and Russ worked it to give me a better price than what was listed on the showroom floor. Hint to all: check the website and ask for the cheaper of the two. Russ was a no pressure salesman who helped me furnish my new home for less than budget. Overall, a very positive purchasing experience.
Walk around the store with my daughter for 45 mins and not one person said hi or acknowledged my presents in there. I’m in need of an entire bedroom set and was ready to spend money but now it will be with another company.
Treated well by salesman, did not feel rushed or pressured at all. The store has a big inventory so you will likely find what you're looking for. Just wish they matched floor prices with their own online prices...
Absolutely horrible! Ordered a dresser, they never showed up at the delivery time agreed upon and tried to say they came earlier when we where still home waiting.. then the phone system kept ending the phone calls to complain. I finally speak to someone who wants to argue with me and say they came when they NEVER did. Only to be told I would get a call the next day about when it would be delivered, next day I get no phone call and the phone systems keep sending the call or people transfer me around till it ends the call. Worst customer service ever!! I will NEVER buy from here again. Also I live in a smaller apartment, I would hear a knock at the door, plus I have a dog who barks when someone knocks on the door. I still dont have my dresser..
Got a new recliner... Kimberly P. did a great job!
Payton is the nicest guy. He was knowledgeable, kind and trustworthy. He investigated any questions I had. He was beyond respectful and courteous. I bought a couch from him and wish I had more to purchase just because he was so kind.
Don't sit on the brown leather Devan.
I had an exceptional experience working with Kimberly when shopping for furniture for my entire new home. She truly went above & beyond to help me find the best pieces for what I needed, was patient with me, and followed up with me to answer all of my questions while I was taking time to decide. She was amazing through the entire process. The whole team at Ashley Southcenter was very knowledgable and helpful, and can't wait to have all my beautiful new furniture delivered. I will absolutely be returning to purchase additional pieces and decor for my home.
Great sales approach, let my husband and me look around without too much interference. Quickly assisted when we needed.
Great service.and customer care.
Can the owner please contact me ASAP.
Great experience. Sofas were top quality. Service was great!
I had a fantastic salesman, absolute pleasure to work with, the furniture has been nice thus far. Unfortunately the company is pathetic. I have never been so fed up with a business that I felt the need to write a review. I ordered a piece of furniture and when it arrived it was apparently broken and the delivery guy wouldn’t even take it off the truck. I called customer service over and over again in attempts to find out when I would be getting my furniture. I was told every time that I would get a call back and I never received a phone call. I tried calling the store to speak with the salesman, the phone just rang and rang, at one point someone picked the phone and hung up without ever saying anything. When I was finally able to get a hold of someone I decided to just go ahead and switch my order because I needed something to put my tv on and I wasn’t going to wait any longer. I ended up getting a set of night stands for my bed. I went to Costco for the tv stand and I was able to get a quality product, really well built, zero hassle, I received it the same day and it was $100 cheaper, zero issues. When I ordered the night stands there was something like a $50 difference. I suddenly received numerous calls from Ashley requesting payment. They would not receive payment over the phone and I had to drive out to their location to make a payment. I waited a few more weeks to receive my night stands. When the delivery arrived they only had one night stand in the truck. The delivery truck driver called customer service to inform them of the issue, he handed me the phone and I was told they have two in stock but for whatever reason it wasn’t loaded into the truck. I explained to them that I’m not very concerned about what or why but I just wanted my furniture ASAP! I am a night shift worker, this 330pm delivery is the same as having a 330am delivery for anyone else. I will never shop at Ashley or recommend them anyone. Not worth the price. I paid thousands of dollars and was treated extremely poorly. Never again!
The sales representative, Pat, was extremely helpful. She carefully listened to my requirements for a sofa and helped me locate several right away that matched. Working with her made it easy to narrow down the wide selection to exactly what I needed. The prices were reasonable.
Great customer service, huge selection
Shopping experience was good. However I call Customer Service and waited 15 minutes only to be disconnected. I called back and was promised a call back with the promise that I would not lose my place in line. That was yesterday morning (22 hours ago). I’m proud of them for working 24/7. I finally went to the store to get some service. The next hurdle was getting a delivery, I was told the Furniture would be delivered between 5:30 and 8:00 pm Tuesday. I was called and told they were running late so 9:00-9:30. NO ONE SHOWED UP OR CALLED. The next morning I called ( no one from Ashley bothered) and was told the next available day was Friday, I was expecting to be the first delivery on Wednesday, but apparently they unloaded my furniture and then put in Wednesday’s deliveries and never thought to inform me of this. I spent almost $3000 there, but I won’t spend a penny more. TERRIBLE CUSTOMER SERVICE.
Payton, helped me find what i needed right away. I started to descride the fabric and colors i wanted for my living room, it was as if he was ready for me before i arrived. He made the paper work go quick and smooth, which i really apreciated. He also brought me a drink while we had a quick moment we had to wait. I will be coming back thank you
"Payton Kennedy was an excellent sales person! He was knowledgeable on products and gave us a great discount! ask for Payton at the Tukwila location
Pat was awesome sales rep she listened and showed me what i asked to see. We left with furniture in less than 30 min.
Payton Kennedy was excellent in helping me look for what I wanted. Was very attentative while also being laid back and letting me dictate the conversation and not pressuring me to make a purchase
Very friendly salesperson, Patton, and after we decided what we wanted, very quick process
Great customer service
We went in looking for a sectional and ended up also purchasing a dinette set. Tanicia provided great customer and made sure we got the best deals overall. The furniture selection was great and we plan to return for additional purchases.
I had a very good shopping experience at Ashley Homestore in Tukwila. Ice was very patient in showing different models of various items that I was looking for. I came in to just look, but ended up buying over $5K worth of furniture as a result of Ice's great customer service and attention to detail.
Brian Kaner was super nice and didn’t pressure us to buy! We ended up getting a dining room set and he understood we were on a budget. I recommend!
Helpful sales staff, terrible management. Bought a bedroom set right weeks ago and the delivery staff damaged my walls and floors. Store management has passed the blame to contractors who do not answer the phone, and refuse to return phone calls Update: corporate support reached out after a bad Google review. They asked me to collect a number of estimates from painters. After having several painters come to estimate the work, Natalie at corporate care decided she didn't like the estimates, and offered me a check for $35
Very nice service helpful informative honest. I DID NOT SPEED MORE THAN I BUDGETED FOR AN GOT WHAT I WANTED!!
Better selection at MOR
The sales staff was great, very friendly and helpful. However when trying to reach any customer service representative we were placed on hold for hours! Or told that that we would have a callback that never happened or we were hung up on. We had to cancel a small part of the order last week and still haven't received the refund. Then was called 3 days prior to our expected delivery date and told only half of our order will arrive. This is after they assured us that everything would be delivered on time and not on back order. Customer service is not a priority after the sale is made. Its damn near impossible to speak with anyone and they don't call you back. This is our final attempt to reach out before we cancel the entire order.
We are first time home buyers and there is no better place than Ashley we found to make our home look beautiful. They have a great collection plus our design guide Tony was very knowledge, courteous and gave a great buying experience. Highly recommend the place.
Had good experience. Bought full set for my kids and they good best Thanks.
Great service and selection
Thank you to Russ and John! The service was outstanding!
Jemari was helpful in finding a bedroom set. He also worked diligently to get it to us in a timely manner at a great price. Will be returning for future furniture needs.
This is a wonderful and beautiful place to get your beautiful and affordable furniture. The staffs are super helpful and there are discounts to make it easy on your budget. We got our dining set, living room set and tables at a good price and good finance plan. I recommend this place.
Bought furniture here months ago. Still waiting for delivery. Been scheduled and canceled several times. Do yourself a favor and go sit on their furniture in the showroom then come home and buy it from an online retailer. It'll save you a lot of money and they'll deliver it more quickly!
Tony was the one who assisted us and he was friendly, helpful, and very knowledgeable. We appreciated his patience and help!
Beautiful store, friendly people, great selection
So searching for one rooms worth of furniture can not only be time consuming and overwhelming but 2+ complete rooms a little stressful. Id like to thank Richard for helping the wife and I, gathering both info (as we were apartment size restricted); and best prices during the 4th July weekend sales. It was pleasure and less stressful search at Ashley’s and their tenative Associate(s). We look forward to our new furniture! Thank you again!
Huge store with vast selection. Basically every current Ashley furniture design is here. Dozens of sofas, loveseat, chairs, both reclining and fixed and in a variety of materials. Check out the wide recliners, e.g. the Austere collection--wide enough for a couple to be comfortably cozy, or for an adult plus a child or two.
This review is for my salesperson Richard as much as for ashleys. I made an extensive search for month on bedroom sets and upholstered beds .I've never felt the need for a bed frame and headboard but thought nows the time .After looking at sets I decided to just keep my furniture bedside it's sturdy and I could just restrain it .I decided about purchasing online because of the return costs buyer has to pay and then on top of that a restocking fee .I went to Ashleys three times while deciding over the course of a few weeks .Richard had so much patience. I finally decided on the Kaisdon bed. I'm getting new flooring in and they are letting me push the delivery date extensively to accommodate that .Which is so amazing . I read every review good and bad. Lets hope the bed meets expectations and I'm sure it well .So far so good a really great experience .Which I feel says a lot these days.
I was surprised to find the prices a bit high when compared with similar products at Macy's and other stores. However, the staff are invitingly wonderful.
If you’re looking to make a large purchase and schedule delivery at a certain time from this store, I advice you not to. I purchased a bed set, mattress, sofa, love seat, two and a half chair and a lot more 2 months ago and asked them to deliver on 6/30. On 6/27 they called telling me how they can only deliver parts of the bed and a few items from my order. It is 7/01 and I still do not know when the rest of my items will get to me. All they do is lie to your face and mess up your entire order. Don’t trust this store!!!!
Great Sales services, Sales staff completed our transactions in minutes. Delivery is not so great, two months had passed, I have not received my beds. Began to have backpain sleeping on floor for the past 2 months. Update: 6/21 received the bed foundation.
They have nice furniture to choice
Horrible delivery. They messed up my delivery for the second time. The first time I took the day off so I can be home on the delivery and they did not show neither they called. The second time I scheduled and they gave me three hours time frame, the three hours are over and they expanded it to six hours. The six hours are over and my furniture still not here. The store is BAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAD Ashely Furniture is sooooooooooooo bad Please find a different store They will give you no refund even if you try to cancel the order.
I don't know why the review is one star. Ashley Furniture Home Store in Tukwila WA deserves no star. If I have -100 I would have given it to them for their horrible customer service and lousy product delivery. I bought two pieces of furniture from them, and they didn't deliver the product on time. When I called the store, the store manager was so mean, and she should not be the store manager. The store manager had a terrible attitude, and she did not know how to help me to solve the problem. Yes I called the customer care line, and they were useless, they told me to call the store because they could not help me. This store is BAD; I wish I never made a deal with them. If you need furniture, please look somewhere else. I bought items of furniture from Mor, Macys, and JCPenny and never had problems such as Ashley. I instead to give them -100% for overall review.
We got a couch here for cheaper than online.
Good choices for high end mattresses. Not so good short term use ones
Good selection of products, friendly and helpful staff.
5 star staff! Loved the Tukwila store service!!
I purchased table back in March 18, at that time they were out of stock. They told me table will be available on May 15th and upon an agreement to deliver it for free, I purchased the table. On May 15th, I called them to find out what time they would deliver the table, but they haven't set my order to delivery, but customer pick up. I'm already frustrated, for not get a table on set date, but they were little hesitant to change back to give me free delivery. We were selecting different date for delivery like they are doing me a favor, but only to find out table is not even available in the warehouse and have to wait till June 6. I wasn't able to deal with this issue with store manager at this time, because he was gone for a training. But they never called me back, so I went in for the refund for my purchase. Customer rep named Laura at the store was sincerely sorry for the whole incident went to store manager for refund approval (she was very professional dealing with customer). What frustrate me the most out of this experience is not that I waited two month; it's not that I was never notified for our of stock prior to May 15; it's not that manager never called me back for this incident; it's not that free delivery wasn't notated on my account. I'm fed up with store manager who never bother to show up on my face to explain the situation, not bother to offer any better resolution, no apologies ,but send back Laura with refund approval to ask me if I want anything out of store instead of refund. Yes, store manager was not occupy with customer, but never bother to show up. I am very unsatisfied with unprofessional attitude towards the customer. Not coming back here.
enjoyed my visit very helpfull with tanicia and the wheelchair for my mom great service and we will enjoy the chair we will see you again soon and recommend to all thank you very much
All the sales people were great, J assisted me and was very patient with me being indecisive..I was able to get the deal I needed and my furniture is being delivered in a couple of days! Super happy!
Anh was very helpful and caring of our situation that prompted our need for the bedroom set.
I had a really great experience shopping there. Richard was patient, kind And he went above and beyond to ensure i was satisfied.
I’ve ordered several items from Ashley over the past decade and had great experiences, which made this one especially sad. The sales person sold me a bed with the wrong support slats and a matthew box spring for a bed where the headboard would have been covered completely. The delivery guy came twice and ultimately this only got fixed because I drove into the store and parked myself there until someone would help fix this and not charge me extra. Wish that I didn’t gave to write this review.
So far replacement recliner love seat is not making noise. Would like to comment on the fact that the guys who delivered the recliner were really good but they spoke Spanish while here and since they are in my home it would be preferable if they would speak English. Just uncomfortable not understanding what they are saying.
Last week I went to the Ashley Furniture Homestore in Tukwila, WA. I needed a new mattress for my 2 year old son's first big boy bed. The staff was excellent and incredibly helpful. Since I had my son with me, I didn't have a ton of time to spend looking at everything available. Robert O'Neill was amazing! He showed me the options quickly, and efficiently helped me pick out a mattress in my budget that would be delivered a few days later. The manager helped me apply some gift cards to the transaction, and I was in and out in under 45 minutes! The entire team and purchasing process was stellar, and I highly recommend them. The delivery of the mattress was streamlined as well. Overall, it was a fabulous experience! My husband and I plan to shop there again for our future furniture needs.
The buying experience was great! The saleswoman I worked with was Amazing. I only gave 4 stars because i had to wait over a week for delivery.
Being a salesperson myself I am not a fan of other salespeople. We were approached by Danielle who was awesome. She didn't hover, she seemed to appear if we had a question, she was knowledgeable about all the products and I would shop with her anytime. The furniture we picked fit our lifestyle and was just what we needed. Thank you again Danielle for reading me and being the helpful gracious person you are.
This place rocks
Richard was a great help and made the process easy. Walked out with everything we needed and at a great price!
Love the people who helped me there!
Pretty selection, expensive but they deliver 6 to 8 weeks out.
Alyssa was amazing and never once made out or interaction feel like a car auction.
I want to thank Maria for all her positive assistance today. She has such a great natural way of providing amazing Customer Service. Never once did I feel pressured. Thank you so much Maria I will definitely contact you again.
Limited variety with medium to high cost.
Incredible experience at Ashley Furniture store tonight! My wife and I were shopping for a new mattress and found a secret entrance to an undisclosed area of the store. We not only found the bed we were looking for. We found two excellent go-getters, the dynamic duo Ronnie Newton, Store Manager and Randal Arp, 10-year Vet and Mattress Aficionado. Ronnie was very warm, inquisitive and just a great mannered individual. Randal was also warm, personally interested, caring and intellectual. Both these gentemen worked very well with each other and honestly, I don't know why they're not on the same team! (I'm rooting for you Randal!) We ended up staying a total 3 1/2 hours. They let us take our time, even thought they were closing at 9pm. Ronnie and Randal kept us in the loop every step of the way. From personalizing our experience, to financing and ultimately making a great deal overall. We bought a great mattress, a head and foot auto riser for the bed, a huge rug, a sweet leather couch and a fantastic deal on patío furniture set. Thank you, thank you!! You Gentlemen took a huge load off my back and turned it into a smooth, seamless transaction. Thank you again. These guys are incredible!! Best deal ever!! Mega-Epic!!
We got a bed and it looks great! (can be found on other websites) However when it comes to dealing the the customer service and management its a joke. I tried to get a hold of a manger 6 times after speaking with corporate care and them telling me they can't get a hold of the store I called and did it with in minutes. I was then advised to speak to manager by the receptionist. Ronnie (the mgr) was talking to his area manager at the time of the call and wouldn't talk to me so I was told he'd call me back after an hour. 4 Hours later I called again and requested to speak to him since I haven't heard back. I was told i'd get a call back with in 30 minutes. Didn't happen, so then I called again. This whole process lasted for about a day and a half for him to have a 5 minute conversation and tell me that the time I wasted trying to talk to him was useless even though corporate care told me to talk to him. Moral of the story AVOID THIS PLACE you can find the same products else where for the price that they consider "discount price" and dealing with their customer service or the lack their off is not worth your time and money. I do not recommend this place to anyone.
Selection is amazing at this huge store, and customer service is unparalleled. Special thank you to Danielle Blagdon, who is extremely knowledgeable, patiently answered all my many questions, and was able to quickly locate exactly what I was looking for - she is amazing and should be commended! Highly recommend this store and its staff.
salesman are like vultures circling the carcass!!!!
Tony P from the south end is the man!
Extremely happy with the service that I was provided from Richard. He gave excellent service without being pushy or a "typical sales person" he took the time to answer my questions to find me what I was looking for. U would definitely go back aND recommend
We ordered new beds for our daughters. The items were put onto the delivery truck damaged and yet they were still sent out for delivery. So we had to wait another 2 weeks for the furniture and we had to call several times to arrange the delivery. They also insisted that the mattresses needed "bunkie boards" (foundations) even thought there was a wooden frame. They cause a major SAFETY issue as the mattress, bunkie board and bed frame all shifted which could trap limbs of our children. We could not return these items. I would NEVER buy from Ashley again. Also has great issues calling into the store to get customer service. They just didn't seem to care about answering the phone.
My 94 Year Old Friend, Polly, & I spent over 7 hours purchasing a bedroom set, bedding, mattress & couch working with absolutely THE BEST Sales Person in the world, Quiara at the Southcenter Store‼️ THREE CHEERS for Qiara & ALL the staff at Ashley’s Furniture as they really rolled out the “red carpet” & made us feel warm, welcomed & provided AMAZING services to us throughout the entire day‼️ Qiana remained with us every step of the way helping us to find “JUST THE RIGHT” piece at the best price possible‼️ She truly gave 150% of herself to perfectly match each piece of furniture to the needs of my friend‼️ We concluded our day with so much appreciation for all of her help! She really made this experience fun & fulfilling‼️ ABIG THANKS to Qiara & the SouthCenter store staff for such a GREAT DAY! Sincerely, Dr. Donna Swagers Mrs. Polly Haley
I agree completely with Rebecca Carr's reviews and others about how terrible the customer service is. Long story short I went in to buy two bedside tables at the Tukwila store February 12th. They didn't have them in stock at the warehouse so they ordered them for me. I had considered just buying them online and having them delivered to my house but prefer to support local businesses whenever I can. The salesman said he couldn't have them until March 10th. Ok, no big deal I can be patient. Then I get a voicemail from the store saying they've been back ordered until March 31st. Ok, no big deal, I worked customer service for years, I get it. Then I get an email from the store on at the beginning of March saying they're ready for pickup. I respond saying I was told the 31st because of a back order. "Oh you're correct, we had the wrong information," is the response I get. Then on Saturday March 24th I get a call from the store saying they're in and ready for pickup at the warehouse. I call back to verify since I was told to wait until 3/31. "Yep they're here and ready for you," Mercedes says. "Cool! They came in early after all," I think to myself. I drive down all the way down to the warehouse to pick them up and they don't have them. Even though I just spoke to the store TWENTY MINUTES ago to confirm. Nope, don't have them. So I call the store back let them know that they have contradictory information than the warehouse and there is some serious miscommunication going on. Tracy, who I was speaking with said "I apologize for the inconvenience, is there anything else I can do?" She couldn't have given me a more scripted, insincere and careless response if she tried. I was hoping for some sort of explanation and hoping to draw their attention to the contradictory information between the store and the warehouse so they could investigate and maybe save some people the trouble in the future. She literally blew me off. Didn't care at all about me, the situation, or how terrible the communication and organization is between the store and the warehouse. Save yourself the time, headache and frustration and avoid this place. Seriously.
Qiara was SO knowledgeable and kind. Made the buying experience painless!
Exceptional customer service from Salesperson Ice and John the manager. Ice has the patience to work with your need and doesn’t push you to make a decision. She gave us the space, and spent the time necessary to help us answered questions. We highly recommend seeing Ice if you are looking to furnish your home. The prices are reasonable for VIP customer service. We bought our sectional, mattress and frame from her. We definitely would go back if we need additional furniture, and would recommend Ice to our friends and family without hesitation.
Amazing service. Had to visit couple of times before finalizing everything we wanted to order. Alyssa Spooner helped us patiently and answered all questions we had. Jon is great store manager, and their team was really helpful. Highly recommend purchasing the furniture from the Tukwilla Ashley store. The store has huge display of furniture on the floor.
I ended up getting a couch and loveseat after researching a sectional for a long time. Danielle was very helpful and patient with me. She deserves 6 stars!
I will never shop at this furniture place ever. They lied and told me I can return my recliner and get my money back or exchange the recliner within 14 days. Come to find out u can only exchange it within that time frame instead.
Amazing collection. Ask for Ronnie and he will get you the best deal!
Nice furniture and we had a good experience with our Sales Person, Eric but the problem comes with their "customer care" office. We spent almost $10k at Ashley on furniture and when it was delivered on 2/17 our living room rug wasn't there. We tried calling there customer care line 6 times (this is not an exaggeration) and each time we were told "we have to check with the merchandiser and we'll get back to you." NOT ONE SINGLE PERSON EVER GOT BACK TO ME! Not a single time. We tried getting a shipping date, nobody could help us, we tried getting a refund, nobody could help us. Each and every time we called we got the same response; "we've sent a follow up to our merchandiser and someone will call you back." I finally called the store and they gave me an answer right away. Now why didn't someone tell me to call the store in the first place? I have never received such poor customer service. I hate that I have to give the store a low rating because they were actually relatively good to work with, although this is why I rated 2 stars and not 0 stars. I do have to say though, because of this experience I would never, ever shop here again, nor would I recommend to anyone to do so. We have a final, back ordered deliver in April (At least I am hoping) and after that I hope to have no contact with this company ever again.
Great selection
Great customer service, right off the back. Shopping with you was a great experience.Thanks Qiara
We're really happy with everything in addition to the sales person he's really amazing thanks
They have lovely furniture here. We bought a sofa. Love it. Our saleswoman was really lovely and heloful. Not at all pushy. This place was not the cheapest place to buy furniture yet could have been higher, I guess. We did have to pay for shipping, I didn't like that but we got it within 2 weeks.
Affordable selection with even a clearance section. Salesman are tentative without being pushy. Was able to lock in the huge sale price on the couch we wanted with layaway. Only had to put 10% down and came back 3 days later when we got paid. Delivery was cheaper then most all others and the do full service. Bonus was they have a partner company that charges $30 to remove an donate our old couch.
We needed to furnish a 3 bedroom home from scratch and needed everything. Despite my Anxiety of researching for best quality and price, my first Stop was Ashley furniture. As I entered a friendly young lady name Quira helped us. Not pushy at all and very helpful, I was surprised to find so manager items I liked. I told her I was shopping around. After several stores, I realized they had exactly what I was looking for style, quality and price! Within the next several days, we worked with Quira to get everything ordered. She was amazing on how she pulled everything together, order changes, delivery dates etc. She even went out of her way to go in on her day off to complete a change in my order personally! Above and beyond expectations. Everything was delivered with also great delivery crew and looks great! Thank you Ashley furniture and espyQuira for everything. We had a great experience and will enjoy our new furniture for years to come
Staff is friendly but aside from mattresses the furniture does not last high price low quality
Excellent customer service and quality furniture. I will be going back & also referring them, too.
Russ did a great job, very welcoming and had a great sense of humor.
Meh. You've seen one couch, you seen what this place has to offer.
THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!! ***Update - Spoke with AHS customer service again. They wouldn't budge. Just offered an apology. So, thanks again for a wasted afternoon and costing us an additional $75 for the event we missed that was non-refundable. Here's a tip - don't give a 3 hour delivery window and show up 2 hours past that window without so much as a phone call. *** Although we like our new dining room set (which you can get at other furniture stores btw), the experience was tarnished due to their extremely poor customer service. After waiting 2 weeks for delivery, we finally received a call that it would arrive on Monday between 2pm and 5pm. 6pm arrived, no delivery, no call. Sat on hold for 30 minutes waiting to speak to customer service, no answer. They called back after 6:30p and said it was still out for delivery, but it was 30 - 45 min away. At this point we've already wasted an entire sunny afternoon waiting and my daughter was forced to miss a non-refundable class she was really looking forward to. I asked for a refund of the delivery fee, they offered to "put in a request" to refund half the delivery. (Yep, that totally makes up for several hours of waiting at home on a sunny day and a $75 non-refundable class that was missed.) I also asked if they could reschedule the delivery for the following day since at this point our kids bedtimes were approaching. They couldn't do that either. Next available delivery wasn't until the end of the week. (Maybe they can call my employer and explain why I have to miss yet another afternoon of work for their mistake?). I gave this company plenty of chances to make it right, but so far they haven't done anything. So here you go...I'm giving you another 1 star review and a social media crusade against your company. I've already stopped two people from buying from you, and that's only today. We were actually planning to go back and buy a living room set we saw in your showroom, but I think we'll find your biggest competitor and spend with them instead. Think about how much money you guys are missing out on when people read these reviews and decide to shop elsewhere! Or the repeat business you're missing out on! It might be more than enough to actually invest in good customer service, or maybe give your employees higher salaries and bonuses. AHS - Show me that you're willing to right your wrong and I will adjust this review, and my Yelp! review, and all my posts on your various social media accounts.
Great bargains good sales staff
Very friendly and helpful staff! Not pushy, very informative with great products to choose from.
Patient professional and polite we enjoyed our buying experience and the courtesy showed to us when we bought our furniture at Ashley.
Very helpful knowledgeable and friendly. Would do business again
I was very impressed with the service I received at Ashley Home Furniture. My sales person was knowledgeable and not pushy. He showed me all the couches within my parameters in an efficient use of time.
Gino, is very helpful
No rush furniture help and extremely helpful.
Expensive
Good collection and variety, friendly staff, affordable prices.
We visited Ashley Home Furniture/ Tukwila today. We were greeted immediately and felt welcome. Eric came over to us and answered all our questions then let us just browse until we were ready to talk about which pieces we were interested in. Everything was handled in a timely manner and we are glad we stopped in. We are expecting our delivery on February 6th. I'm sure we will be very pleased with our purchases. Sincerely, Diana Sonnenburg.
I do not recommend Ashley Furniture in general to anyone and I will never purchase from this company ever again. The actual location was nice, they had a good selection, and the sales rep I worked with was very nice. Unfortunately, Ashley HomeStore as a brand is TERRIBLE. I had so many issues with them after I bought my new couch. 1. One rep at the Tukwila store lied to me about how I could change my delivery date at a later time. 2. The people delivering my couch couldn't even lift it (good thing I have an elevator at my complex). 3. The delivery people ran my couch into a wall and damaged. 4. A different person came out to look at the damage and said he was ordering a new piece. Tells me it will be delivered. 5. A month later I call to check on the status and find out it was never ordered. 6. The customer service rep refused to have the new part expressed shipped and made excuses and basically told me how people didn't do their job. 7. Same customer rep put me on mute because I was upset and wouldn't respond to me, basically forcing me to hang up. Bonus she didn't order my part at all. 8. There Twitter customer reps are also terrible.
So many options!!! Lots of couches and different styles we went to 4 other furniture stores before here and found more that we liked here than all the other places combined and the prices were low! Love the 5 year protection plan and the low pressure. Sara helped us and was great!!! We love our new couch. Paying for deliver is worth it, so convenient!
BE AWAY FROM IT. Trickery. They put the store price 16.6% higher than the online website full price and then gave me a discount of 20%. Bought a clearance item and they told me that I can return it if I dont like it and later they refused to return because in fine print on paper, they wrote clearance sales are final.
VISITED ASHLEY FURNITURE, A LARGE WAREHOUSE SHOWROOM ON 1/5/2018. WE WERE LOOKING FOR NEW DINING ROOM CHAIRS. WE WERE HELPED SOON AFTER WALKING IN BY ALLYSA SPOONER. SHE WAS HELPFUL AND QUICKLY HELPED US FIND WHAT WE WERE LOOKING FOR. THE CHAIRS WERE GOOD QUALITY AND PRICED RIGHT WITH A 20% DISCOUNT. THE PRICE AND QUALITY WERE GOOD ENOUGH THAT WE ORDERED 8 AND THEY SHOULD ARRIVE BY THE 16TH. WE SAVED MORE MONEY BY PICKING THEM UP OURSELVES. ALL IN ALL, A PLEASANT EXPERIENCE.
Came to the store to find some poster frames and some crafts material. Found a good enough frame and some half-decent craft supplies. Don't expect to find exactly what you want here, shopping online is probably a better use of time.
Monotonus collection. No sales person help. Reasonable and spacy setup. Good children collection.
Great place to spend money
I was just shopping around different stores and did not intend to buy that day, but was impressed with the quality & price of the sectional I wanted. The lady that helped me, Chelse Hilario, was extremely knowledgeable, professional, helpful & friendly. Thank you!
I will never buy from Ashley again. I will say we are totally satisfied with our furniture, however our experience has been and still is terrible. We made a purchase of close to $6000 on 3 different orders, all scheduled to be picked up on the same day approx. 1 month from the purchase date. The part we have a problem with is the bed. We bought a $3,000 mattress/box spring on one order, and headboard for about $800 (the other order for approx. $2,000 came as expected). We scheduled to have the bed delivered to the Ashley in Tukwila, WA on the day of our move so we could pick it up with our rental moving truck and avoid delivery charge since we were moving anyway. We discarded our old bed to make way for the new one. When we showed up to pick it up, it had been shipped to a whole nother state. So we would have to either take a day off work to have someone home to receive the delivery or wait a week. I have major back problems and can't sleep on the floor so my boyfriend took the day off (had to be all day cause there was no way to schedule a time). They never showed up. So, we rescheduled for 2 days later. When it arrived it came just the mattress, no box spring or headboard. They scheduled to have them delivered a couple days later. We were told by a manager we would get a $100 store credit for all the trouble. When the headboard arrived it wouldn't fit down the stairwell. So we called Ashley to see if it could be taken apart to make it fit, we were told "my manager looked at it and it cannot be taken apart, but you can come in and choose another headboard or downsize your mattress." That wasn't an option so my boyfriend and I took a simple allen wrench and removed to side that needed to come off and put it together ourselves. It's now 2 months later and I called cause we never got our $100 in the mail. I spoke to Terri who told me she didn't see any notes on my file (surprise surprise). I asked the names of the male managers as I couldn't remember the names of the manager I spoke to but if she told me the names I would be able to remember. She said "John and Rico" - I think she said Rico. I asked what John's last name was, I was told they are not allowed to give me that. So basically if I still had the card the manager gave me at the time I would be able to know his name, or if I came in and asked for a manager's card... I could have it. However since I have a complaint and I'm just trying to get what was promised to me... I am not able to know his name?? The $100 is not the point, it's the fact that I spent $6,000 and we have had so many problems from day one. My boyfriend missed a whole day of work for no reason cause the never even showed up that day. The LEAST they can do is the little $100 credit. Since they can't tell me over the phone... I guess I'm headed in. This is ridiculous! Never again! Unfortunately for Ashley, we weren't done buying funiture. We just won't be buying it from them.
I walked around for about 30 minutes, did 2 laps of the store and not one employee asked if I needed help. And plenty we're not obviously helping customers.
I had a budget, chose a set that was going to be a couple hundred over before taxes, I chosen a clearance set with tables and they were able to get it where I needed it. Great customer service.
Our salesman, Randy was wonderful! He was super helpful and supportive the whole time in the store. We love their furniture, but... we purchased a lot furniture for our new house on 11/21 and set a 12/23 delivery date. We had to reschedule to 12/29, and when they showed up, they didn’t have our headboard!!! They said it was back ordered until 1/11/18! We purchased these over a month ago and they didn’t even bother calling us to tell us that our order is not complete... they had a month to fulfill our purchase and they failed to do so. The reviews about their poor customer service and inconsistent deliveries are true! Don’t purchase from here unless you’re okay with not seeing your furniture for over a month.
I bought a dining table and 4 chairs with its server on black Friday sale, I decided to pick it up myself at their warehouse in kent, the salesperson told us, the order will be ready to pick up on 12/15/2017. On 12/15/2017, went to the warehouse and was pretty excited to pick up the set, the warehouse guy was like “everything is here except the dining table- we don’t know what happened to it we don’t have it here.” I called the customer support, customer support said, sorry we were out of this table and we need to special order it and your order should be ready on 12/17/2017. On 12/17/2017 called the warehouse to check if they have received the dining table, the warehouse guy said, “I still don’t have your table.” I was pretty confused and frasutrated here so decided to call the customer support again، customer support said, “there was a delayed manufacturing to your table, so we will need another 2-3 days.” And your order should be ready to pick up on 12/22/2017. On 12/22/2017, called the customer support again, they said your order is in transit and should be here today around noon and You can pick it up after 6pm. Went to the warehouse, and was expecting to pick up the table, the table was not there still. So called the customer support again, they gave me %10 off only for the table and said the table will be at the warehouse on 12/23/2017. On 12/23/2017 called the warehouse in the morning to verify if they had the table there, no answer. So I called back around 6pm, they said sorry we are about to close soon for Christmas and you can pick your order after Christmas. So I basically ended up spending ThanksGiving and Christmas without a dining set due to Ashly’s bad customer service and support. I ended up canceling my whole order. Not happy and satisfied with thier service. Do not waste your time and money here!
Had a great experience at Ashleys with Richard Pliska. He was very knowledgeable of the products,and once I narrowed it down to what I was looking for, he took me directly to that area of the store and showed me every available model. As an outcome we found the perfect chair and the perfect fit for myself and ordered it and had a perfect experience. Couldn't thank him enough for all of his time that he took with me. Will recommend Ashley to anybody. Can't wait to get my new chair.
Bought some couches and tables here. Gino the salesmen was great, recommend to all those looking to get a couch. We had been to 7 other places before here and should have gone here first. Far and decent prides and sales staff, were helpful, not pushy or follower type like other places.
Terrible customer service. Once you buy something from them they dont care about you anymore. Also. Carefully read what you sign. They are known to tell you one thing and write up another. Would NOT recommend.
My experience at this location was amazing! My sales associate was Danielle Blagdon she was beyond amazing! She payed attention to every detail that I inquired about in furniture I invisioned in my home, and to say I am very picky but she was able to help me pick out the perfect furniture. Can’t wait to get it in my home! Thank you Danielle you Rock!! I highly recommend Danielle if you are in the market for new furniture.
Ordered 2 items on Black Friday, sectional sofa and dining set, which is set for delivery on the 9th. I got a call a week before my delivery. Told me that my sectional sofa only has the 2 side pieces in stock and the middle part is out of stock. How would you sell an item when you don't have it in stock and finds out a week later?! I spoke with the Store Manager, John, and said he will escalate it and call me on Monday (we spoke friday) I called the associate and the store almost everyday since that Monday since I haven't heard anything from John. They said he had a day off every time I called. He called me on Thursday and said that it will take months to get my middle sectional. At that point, I decided to cancel my order for the sectional. The 9th came and I was waiting for the dining set. The delivery guy said that they have my sofa. I said I already cancelled it bacause the middle part is out of stock and I'm waiting for the dining set. The delivery guys said I have your complete sectional and we have plenty of the middle section in the warehouse. Then we called around 11am to inquire about the dining set. It supposed to come between 9-12nn. They said it already came and we were not home. When I checked the shipping, it was sent to my old house. The dumb ass associate (Pat) never changed the shipping address on file (she couldn't change the shipping address on the computer so she hand wrote it and promised us that she will changed it later) So I called John to have it fix and deliver the set asap but then again no ownership. Getting run arounds again. It's already the 14th, thursday, and no call from him so i decided to give him a call, again. I made it clear from the beginning that I need my dining set by Sunday, 17th. If I don't get my set by the 17th, I told him that I'm taking legal action and take this matter to the media as well.
Terrible customer service. The worst. Do not go there. I ended up getting a refund it was so bad.
OVERALL BAD EXPERIENCE! I WILL NEVER RECOMMEND THIS PLACE TO ANYONE! •they will never deliver on time, they’ll keep pushing the dates and has no care if you ever have to take off from work. They don’t have good enough reason why they can’t keep the scheduled delivery time. •No one calls to update why the furnitures are either missing or why their delivery guys are didn’t come •rude and inconsiderate employees especially ADRINA, she laughed when I was on the phone so frustrated about more than 4 times that they got us waiting for furnitures but no one showed up. 4 days that I lost income from my own business waiting for them, dates they scheduled to deliver of furnitures. Instead of fixing she offered why I shouldn’t just cancel my order. We paid for service and furnitures, both we’re not getting. •John who’s supposed to be the manager, either has no authority or his people just don’t respect him bec none of them listen or learn from their mistakes. •John hesitated to give us compensation and was stingy about it even after all their mistakes. •My husband and I spent more than $5,000 and paid in cash for all these furniture, they didn’t deliver. We had to call to follow up. And some of the furnitures, my injured husband even had to pick it up from tukwila store and load it in his truck while John watched him... (I have pictures!) THIS IS BY FAR THE WORSE BUSINESS!!! THE WORSE STORE!!! THE WORSE EMPLOYEES!!! WORSE SYSTEM AND OPERATION!!! Do yourselves a favor!!! Read all other comments... I should have done it... there is no other word to describe how horrible they are!
Horrible service. General manager is incompetent. Dont know what's in their own inventory. Forget the "30-Day furniture price guarantee". Their prices were adjusted right before Black Friday sale. Can't get any part of my order correct. Said my two of my sectional pieces were arriving instead the full set! Also my dining set was sent to my billing address versus my new address, as noted by the incompetent sales associate. They're all about the sale, not true customer service. Incompetence!!!!
Great big store with great prices on mid range furniture. An overall crowd pleaser. Not crazy about the hovering salespeople, some are truly there to help, but I know how to shop and what I want and like and will ask for help when I need it.
My wife and I walked in with trepidation, we needed a new queen sized bed and we needed it to be delivered in two days... on a budget. We were fortunately blessed to have Sales Associate Danielle greet us to assist us in our hunt. Not only did she have the perfect questions to help us navigate through the numerous options, she took away the stress and helped us to have fun. Due to her exceptional expertise, we were able to stay on budget and ended up outfitting the entire bedroom on time.
Friendly and extremely helpful, pleasant and patient while we thought about our purchase. Savanna was awesome
UPDATE 12/10: After the encounter with the delivery scheduling folks who were so difficult on 12/5, I got a call on 12/6 saying that my chairs weren't in and they opened up a special window of delivery for people on Sunday. Delivery was rescheduled. The delivery crew showed up on time, were VERY fast and had everything in place in about 8 minutes. End of story... Chelsea 4 stars, the two delivery guys, 5 stars, experience over all, up to 1 1/2 stars. If I could cancel my order I would. Came into the store Sunday 11/26 looking for a dining set. We were barely acknowledged. Wandered around the store looking at pretty much everything for about 30 minutes. Chelsea(spelling?) saw us and came to talk to us to thank us for coming in and pointed out that the Black Friday pricing was good through the end of the day. Nobody else bothered to mention that. We did some price checking on the same item elsewhere and returned to order. Chelsea was VERY busy and handed us off to someone else to complete our order because she wanted to make sure we were taken care of quickly. We chose a target delivery date. Next day I got a random email showing me that the Cyber Monday price of my order was around $100 less. Tried phoning the store. Was forced to leave a message. Zero response. Went in Monday evening with a print of the pricing from the website. A very friendly individual at the counter worked some magic at the computer and he had the price corrected in minutes. fast forward to 12/5. one email, a phone call and a text message all telling me a delivery time and if it wasn't good, to respond. After responding 4 different times using the methods provided, I got another phone call from a rude woman who told me that was when it was scheduled. If I wouldn't take delivery then, it would be at best late the following week. Serious scheduling conflicts have now been created just to try and take delivery of furniture. Now I don't even trust the delivery to happen even though I have now clicked on the confirmation link provided. Once the store has your money, the service is complete garbage. I am unlikely to return and definitely don't recommend anybody else visit.
Great collection, big store , super helpful staff.
Fairly large store with helpful sales clerks.
Quality furniture, furnish your whole house, accessories. Has an in house cafe which is great as you'll be there for a while. Customer service is great and always a staff member ready to help.
Super helpful staff, no pressure to buy. We love our rug! We will be back!
Danielle did a fantastic job helping us out and making sire that we were buying exactly what we wanted. She was really patient with us and walked is through every step of the financing process. I was also super happy to learn that the black friday deals were extended and we recieved an amaxing deal on a couch and Ottoman.
Sara was extremely helpful and thorough with her knowledge base and presentation of options. We went in "just browsing" and left with multiple purchases and extremely pleased. Will definitively shop there again!
Danielle was very helpful and knowledgeable. She was patient and helped us to exchange the items that didn’t work out as planned. I would recommend her to anyone who needs new furniture.
Terrible customer service. I went in on a non-busy time. None of the sales people even bothered to see if I needed any help while I was looking at furniture. I ended up buying my furniture from another store.
I liked our salesman very much. However....... When I first entered the store a saleslady approached me almost immediately and I explained that I just wanted to look. As I wandered through the store she stayed relatively close by and followed me through the store. I was feeling uncomfortable and a bit peeved so I finally approached her and made a comment about her following me. She responded that they are trained to do that. I expect this is one of those no win situations with customers but I can only speak for myself. As a customer, I want to feel comfortable shopping in your store without knowing someone is always keeping their eye one me. I can only compare it to the feeling of being stalked. I don't need someone trailing me through the store. I'm very capable of seeking out a salesperson if and when I need assistance and that's exactly what I did today. Fortunately your store happened to have a bed that perfectly met my needs and I ended up purchasing a new mattress set as well. I'm pleased with my purchases, my salesman, pricing, etc. Please reconsider how you train your salespeople. When I come to visit Ashley Furniture I don't want to feel like I'm at an aggressive used car lot.
If i could leave negative stars I would. We went and ordered a bed in the beginning of November it was scheduled for pick up November 25th which was my daughters birthday and the bed was her gift since her old one had broke....anyways we went in to pick it up and the lady said they changed locations for pick up so we drove all the way to Kent and they didn't have it so we went all the way back to taquila and they said they never ordered the bed even thi we had a recept and everything and that they would have to order it and it would be here December 15th needles to say we canceled our order ..... I think that's just b.s and verry unprofessional I will never shop here again I'll be going down the street way better deals not only that the lady who took our order was verry moody and seemed like she was discriminatory and tried to make us seem stupid until we showed her what the recept said
Update: 2017-11-29 Got a reply from them. In my particular situation there isn't much that they can do to help. But at least they tried. bumping them up a star.
Danielle Blagdon was very patient and so helpful trying to help us find exactly what we wanted and for the best price! I recommend asking for her if you are looking for a couch.
Staff is extremely friendly. Would recommend all friends and family to go there. I dealt with Richard, John and Randy. There’s no pressure what’s so ever, to make a purchase. Once again. Give them a try, you won’t be sorry.
Man, the Sunday's staff in Tukwila suck! I would recommend going to Tacoma's instead.
Very high prices and tried to sale me things I did not even come in for
Alyssa at Ashley Furniture HomeStore was amazing today. She showed us so many different couches, sectionals, and sofas until we found the perfect one. Thank you for making our experience a good one Alyssa. We will be back.
My experience with this furniture store is horrible, to say the least. I went to the store in two different occasions but with the same results. One time with my sister and the other time with my elderly mom, wearing her traditional African outfit and older sister. Both days there was a white middle aged, slim build, around 5'8" woman who was very very very upset we dared to step into the store. She would ask us how she may help us while rushing from inside the store to reach us before we get further into the store, her facial expression says completely different thing. We would tell her what we type of furniture we were looking for and she would say "we don't have it but there are other store further south of us", her voice raised a little and struggling to hide her agitation. Her reaction was very similar when I went with my sister. We were dressed appropriately and nothing to suggest that we are thugs or anything beside we were black people. We were wearing appropriately in the second incident when I went with my sister and my mom as well. She is very racist and I would never never buy anything from this store ever. If there was 0 stars or less I would give them in this review. No to racism in all its forms.
Had a few problems with my purchase. Eventually they fixed the problem and gave me a discount. The second time I visited the store they were cleaning with something toxic. Gave me a headache.
Richard was great from beginning to end awesome customer service. Cared more about my needs than his commission.
My wife and I stopped in Ashley Furniture to look for a reclining sofa and we were greeted by Alyssa. She asked what brought us in and then proceeded to show us around. She was great! Not at all pushy. We couldn't decide between our two choices and for quite a while went back and forth yet we never felt rushed by Alyssa. When we finally made a choice we looked at the zero percent financing options that were great and we chose to do that. The process was quick and easy from that point on. She walked us thru the delivery process, warranty stuff etc. Now we're eagerly awaiting the sofa on the delivery day we chose. Our experience with Alyssa and Ashley furniture overall was fantastic and I'm hopeful the sofa will be the same for many years to come. I won't hesitate to return.
Very good experience at Ashley.
Went to the Tukwila store in Seattle area. Had Jaffar as my sales person and he was awesome! No pressure or hurry up and get the sale here, just professional thru out. I would request him again.
Customer Service Was Great I'm So Glad I Went To This Location! Thanks
this is a great store, well run with helpful sales associates and an amazing selction of furniture!
Good customer service. Got a sofa from there. Timely delivery. Happy with the prices
Amazing service
If I could give Ashley furniture in Tukwila, WA ZERO stars, I would! We'd only been in Washington a week when we decided to look at living room furniture for our new home. We were greeted by salespeople almost immediately, which gave me a good first impression. My husband and I found a living room set that we loved and went through the whole financing process to get things going. We were given a delivery date for Monday (3 days away) and we were later informed the date was moved to Tuesday. It seemed the delivery schedule was full for Monday, which was not a huge issue for us. Tuesday came around and no delivery. At this point, it was early afternoon so I suggested that my husband give Ashley furniture a call. After being connected to the appropriate person, my husband was told that our account had a credit hold and as a result, our couches could not be delivered until it was cleared. Sidenote: WE called Ashley Furniture. We purchased the sofas on Thursday and NO ONE from Ashley Furniture called us beforehand to confirm a date or to let us know there was a delay. So if we hadn't called to get an update, I can't help but wonder if anyone would've called to inform us of this issue. Back to the credit hold- my husband's California driver's license was expired but he had a paper from the DMV stating that since he was in the military, he did not have to renew it until he was no longer in the military. On the day of sale, my husband asked our salesperson if she needed to make a copy of both and he was told no, that it was fine. We also needed proof of residency, which we not asked of us on the day of sale. Easy enough, we were given an email address to send the required documents to and told to call back tomorrow (Wednesday) to see if everything was approved. The person we emailed (last name Carraway) was not in. When asked why no one bothered to call us, we were told they were short staffed. My husband called the next day and after being put on hold, was informed that everything was taken care of and the couches would be delivered on Friday 10/27/17. Well, here we are today and NO COUCHES........at about 12:00 pm, after putting our day on hold due to this delivery, my husband called Ashley Furniture once again. The person he spoke with told him that he would call him back because he could not get a hold of the delivery driver. After about an hour and a half with no call back, we called again and we were told that our account was still on hold!!! Now it had to do with their internal credit section clearing the hold but they were doing everything they could to clear it. Another sidenote: WE called them. At this point, we decided to cancel our entire purchase. My husband was put on hold and after 5 minutes, our account was cleared. We asked if our couches would be delivered today, as scheduled, and we were told no. So we went ahead with canceling our sale AND requesting a refund of the 200.00 deposit we made. Management or whoever is hired to respond to these reviews- there needs to be a better system of communication within your business as well as with your potential customers. Both times, we had to call you to find out why our couches were not delivered. As a business, your customers should not be calling you the day of. Your salespeople should be in constant communication to ensure a smooth process from time of sale to delivery. Anything less than that, is unsatisfactory. Don't bother copying and pasting your response template to me as I've read the responses to other reviews and they sound insincere and prewritten. Please refund our deposit in a timely manner. That is the least you could do for the inconvenience your staff has caused. This was our first experience with Ashley furniture and it will be our last.
Hard to just look because of Too many hungry, annoying sales people!
Absolutely love this store and especially my sales person Ice!
Ice was the best salesperson I have encountered. She was always attentive and really help me finalize what I needed for my home improvements. I had a great experience with her and got out of there faster than I thought and left happy. I will definitely recommend my friends and family go to Ashley Home Furniture and especially to see Ice.
When I went to pick up my furniture I found out it was back ordered and I would not receive it until a month. I was not called or notified of the issue until I was there to pick up my furniture. I canceled my order and got my money back.
This place has variety of furnitures.
Great store and awesome staff. Really took the time to get things right for purchase!
Lovely girl named Alissa helped me find a great sofa.
We just had the most noteworthy customer service experience at the Ashley Furniture store in Tukwilla, Wa. The customer service representative, Ice was very friendly and accommodating towards our needs, without being pushy or aggressive.
Jen Tibbet’s was very helpful, professional, and kind. She did not high pressure sales me. Such a great experience. I walked out with a couch, mattress, and adjustable base that we love and are in our price range. Thanks again Jen!!! P.S. Sarah Grapza was very helpful as well. Thanks, Sarah!
They are so nice when you're about to buy but as soon as you complete the sale, the staff cares about you as much as a fly on a wall. They won't help you deal with the issues you're having or return calls. So, buy at your own risk.
Great Experience. Large store and selection. Friendly, non-pushy salespeople. Open late. Good prices. We'll definitely be back when we need more furniture.
Same furniture as other stores for higher prices
Friendly, helpful, and great deals on furniture. Go see Randy....he's the man! The selection is increadable.
Good value and salesperson was helpful and not pushy. Furniture was not delivered on time as promised
Very helpful and no hard sell.
Jesse was amazing helped us get what was needed listened to my needs !!!
Randy in Tukwila was awesome! Gave us our space to find what we wanted and even got us an even better deal than the ticketed price. He really went above and beyond to give us more than we were hoping and to save us more money than we were expecting. Would recommend him to friends and family and even a stranger off the street.
Im satisied with the pirchase I made, althogh you need improvement on deliver times. I had to wait 2 weeks for Part of my bed and dresser, then another week for the headboard. You alsoneed more flexibility and more options for weekends. Most people wrk diring the week, i lst a day of work because I had to be home to receive the delivery.
Ice was extremely helpful in helping us find our new couch!
Great store and help.
Well lit, specious, enough sales team members with mixed knowledge about the available products.
Another great experience at Ashley Furniture. Our sales representative Ice was very helpful and helped find the perfect couch for us. We had specific dimensions that are a little different due to the setup in our home and Ice helped customize a sectional couch to meet our needs. Excellent customer service. Can't wait for our new couch to be delivered. Thanks again Ashley Furniture!
We went in last week to shop for couches, and Jesse was a huge help! He asked what we were looking for, gave suggestions, and didn't seem to mind at all when we kept changing our minds. He was wonderfully patient! The store looked nice, and the play area for kids was a lifesaver. My toddler actually enjoyed furniture shopping. We ended up with a sofa, loveseat, and rocker/recliner. Thanks Jesse!
I had a completely horrible experience at this store!!! I was stuck with a new sales person that continued to screw up information and details throughout the whole transaction then someone had to fix it twice and I was not given a credit for an overcharge and they applied as "Store Credit" instead of a refund. Would not recommend Ashley furniture at all. I was forced to select 1 star but this a "No Star" review.
This place was really awful. We overpaid for a couch, which is on us, but part of the reason we did that was the delivery date we were given. We took time off work, and went and got a separate vehicle capable of getting said couch. We called on the date of delivery and were told the couch was still more than a state away in a warehouse. I spoke to their manager Ashley, who was rude. Free delivery was the obvious offer, instead she offered me an in store gift card for $50. Go to Sansaco, it's a way better store and it's right down the street.
The whole experience was great. We got the couch we were looking for and the customer service to match it.
Ice was very helpful. She gave us all the information we needed without being pushy. I would come back for all my couching needs.
We came in to browse around hoping to find a bed & a couch. Just to do some redecorating so wasn’t a necessity but Chelsea was amazing ! Very attentive left us alone when needed because we were still unsure of what to do. Not only was she super patient but then took the extra time to walk around with us to find the perfect pieces and also help me decorate my room in my head. I’m at just not that girl. She really was great ! Thank you Chelsea
Our sales associate Chelsea was amazing. She took the time to listen to our needs and helped us figure out the perfect fit. Moved furniture around, offered us multiple options for our space and asked about different rooms too. She was awesome and our experience was fantastic. I just wanted to hug her. Left the store with a new living room and a great experience at Ashley furniture.
I bought a queen bed here on July 1st and was told it would be available on the 24th. That seemed like a long wait, but it fit our needs, so we went forward with the purchase. The availability date has been pushed out THREE different times since then. The latest voicemail from Ashley says it won't be ready until September 25th. Ashley Furniture....you will have had my money for almost three months by then. Where is my daughter's bed?!? And what's the new story going to be, come Sept. 25th?! UPDATE: GUESS WHAT?!?! Delayed again!!!! Pushed back to October 13th. We will NEVER shop here again. The rest of my furniture is from Macy's and I have never had a single problem with the purchase experience, delivery or service. Thanks, Ashley Furniture, for reminding me why it's better to pay a little more, buy a far better product, and receive exceptional service from your direct competitor.
My purchasing experience was absolutely great thanks to sales associate Apashra Correa. She is the reason I will return to make another purchase. I am an Ashley customer for life! Way to go Ashley Furniture and Apashra!
Horrible experience with the store associates, customer care and corporate. The warranty seemed like a good value but ended up being a mess. Will never shop with Ashley again.
If you are going to get furniture here expect to wait. Your stuff will get delayed. The pick up service is horrendous as well.
Good collection of company store
We recently purchased sleep sets at Ashley. We were pleasantly greeted by Randal Arp at the Tukwila store who listened to our needs and offered various choices that met those needs. We are happy with the choice we made and the service. The delivery was prompt and efficient.
Pricey
This is the WORST service ever. We have been waiting several weeks for our orders. Never purchase from Ashley again! You will regret this...
Dennis was awesome!
Sara Garza did an amazing job. Helping us pick out everything that we needed. She was very informative and were able to answer all of our questions. I highly recommend requesting her if you need anything from Ashley's furniture in Tukwila, WA
Sarah G is the best she has a great personality and knows what she's talking about. If you go here find her you won't regret it!!
They called saying that the delivery truck was leaving and will be at my house between 5-7. At 6:45 they still hadn't showed up so I called and they informed me that the truck will not, in fact, be delivering. They didn't bother informing me even though I spent three almost three hours waiting for the delivery.
I buy 7k home furniture delivered wrong size not willing to change it bad customer service don't recommend!!!
Sarah Garza did a fantastic job. Very patient and knowledgeable.
Sarah Garza is amazing!! And she was so patient with us.
Sarah Garza was super helpful and not pushy at all! She knew the product inside and out and was very pleasant!! I'm very excited for my new furniture!! Thanks Sarah!
Sarah Garza was absolutely the best. So very helpful and nice. She deserves 10 stars.
My Sales Support person, Jesse Morelend was very helpful and knowledgeable, not pushy or overbearing. I appreciated that the sales people were not positioned at the door ready to pounce. This was a very comfortable furniture buying experience. Thanks Jesse.
We ordered several beds and a mattress from this company and our one condition was that it had to be delivered by this weekend because we had to move out of our old rented home by then and the new place was unfurnished. Half of our order was missing from the delivery and we received no notice at all it would be delayed by over a week. Had we known we would have canceled that part of the order and bought it from another place because now half of the family has no beds to sleep on. I would not recommend purchasing any furniture from a place with such poor service. As an update: the other half of our order was rescheduled for delivery several days after the original date, but nothing arrived. I called customer care and went to the store, but no one was able to explain why the second delivery was canceled without any notice, just that it was an issue with the system. The items in the order were again rescheduled for delivery several days later and the remaining beds came--but with the wrong parts. The incredible thing is that the warehouse that arranged these items for delivery knew one of the parts was wrong and shipped them anyways. What this points to is a systematic issue with the corporation--any customer who orders from any of their stores should have close to no confidence that they will get the items they paid for.
Where dreams come true ..comfort is their magic
Great customer service, Jesse Moreland is so helpful and explain everything in detail. So patient, answered all our questions. We were so greatful to had him today. Great job Jesse
I had a chance to meet probably one of the best employees at Ashely. Zaid was pretty helpful and ensured that I was treated well in every perspective after I recently moved to Seattle. I highly recommend looking for Zaid as he will provide you with the best deal possible and make sure you end up as a happy customer.
Bulky traditional furniture
Nice furniture and when on sale, good prices
Overbearing sales people
The store manager and the staff are very friendly and welcoming. We had bad experience at the Burlington store, spent 8hrs there, they made us dislike Ashley. We took a second chance and visited the Southcenter store (Tukwila). What a big difference... loved shopping here. "Gino was our Sales Assistant, and the best assistant ever". He helped us throughout the process and within 1 hr we purchased and left. Gino is very helpful, smart and efficient. I very much recommend Gino and the Tukwila store to shop.
Amazing experience. Andre, who helped us out, was very kind and informative on all of our furniture questions. We came in looking for a couch and ended up leaving with a bedroom set and mattress. Andre helped us with getting the best deal and lowest monthly cost for our financial needs. Would highly recommend coming here and will do business here in the future.
Andre was awesome!
Andre was amazing
Nice stuff, but not reasonably priced.
Nice store, helpful knowledgeable employees, easy parking.
Just got back from a five furniture store tour. We ended up buying from Alyssa at Ashley's and had the most amazing experience. We had a range of complicated needs and she listened (no one else did) and gave lots of suggestions. She ended up solving our problems and it felt like we had a member of our family helping us rather than a pushy Sales person. Can't say enough. Go to Ashley. Ask for Alyssa. Get great furniture!!
Good furniture selection, but we had pretty bad experience with the actual delivery. We had to wait for 3 weeks for our items just to receive a phone call that it will be delayed by another 3 weeks. And then when the day came they could only deliver it during the week between 10:30 and 1pm, and on Saturday. So if you work during the day and can't meet them on Saturday you will have to wait till you have a free Saturday.. unacceptable!
Nice store, medium grade furniture.
good store. busy but the prices are a bit high
Cheap furniture but very salesy. Go in prepared.
Standard Ashley Furniture, they have a good selection of samples, and can order anything you want.
Our son moved to Seattle to take his 1st post for the Coast Guard. We shopped for bed, night stand, mattress and couch with him last Monday. The furniture was "scheduled" to be delivered "after 1pm" Friday (5 Days!) as our son was at his military post until 12:00. They arrived at 1130 and then left. He arrives at 12:15 as the paperwork clearly said "after 1pm". Now in followup phone calls, they won't redeliver furniture, are rude on phone and have communicated no other options. Our service member son has been sleeping on floor for a week. We are still waiting to resolve. Unbelievably poor followup and rude service especially to a US service member.
I have always had a wonderful experience dealing with Ashley Furniture store in Tukwila. They provide excellent customer service and a wonderful experience for customers. Marcus the general manager and Ronnie who's the manager are really great... they have a wonderful a sales staff that are quick and responsive. Dennis is a really good sales rep and I appreciate the service that they provided me. Both managers provided me with excellent service... I have stopped at Mor in the past and they do not cater to their customers. they treat customers like a number... Ashley Furniture they help customers find the right furniture that suits their needs and budget....
Andre Bostick was so very helpful...we came into the store a couple of today to get ideas on furnishing our new home...He was so great and having the knowledge about all the products in the store. We will definitely be back when we have decided on the theme for our home...Thank you Andre for doing a fabulous job!!!
Andre was very helpful.
Andre helped us buy an awesome queen bed set! Super nice guy! Funny and obviously really enjoys what he does.
Dropped to check prices, but after spending time with Andre, I decided to do the purchase instead of looking elsewhere. Great experience
Andre was very helpful to me and my family couch shopping, great service!
The staff is entertaining and very nice. Ben was helpful and informative.
Not the worst, but kind of the worst service
I worked with John and he was very helpful. I didn't buy anything today but he did make me feel welcomed and comfortable. My husband liked how knowledgeable John was on the items we looked at as well as how he wasn't one of those up-tight salesmen. John made us laugh and because of the experience we encountered we will definitely be coming back to purchase from here next week and hopefully we catch up with John again when we come!
Great staff great service ! Look for the guy that does magic tricks
23 March 2017. Ms. Apashra Correa greeted me as I started looking around the store. I went to Ashley in Tukwila with a list of items to look for - round table dining set, a dresser, a chest, and a side board. I had some models in mind but decided to expand my choices. I shared my preferences to Ms. Correa with regards to specifics in a particular piece of furniture, i.e., size, type of wood (no press wood), shade (light wood vice dark wood), size, measurement and weight. Armed with these information Ms. Correa showed me all the furniture pieces that met or exceeded my specs. She was thorough, articulate, very knowledgeable with types of wood, nuances, and answered all my questions. She is a true professional, knows her tradecraft, and is personable (always smiling, easy to talk to). Ashley Furniture is very fortunate to have Ms. Correa in its sales force - she represents your company at a very high level. Her sales acumen and personal demeanor are noteworthy. Ms. Correa is customer oriented and she has integrity. I would not hesitate to recommend her services to anyone I know looking to buy new furniture. Thank you for the opportunity to provide this review. Ms. Correa has not only earned but deserves 5 STARS.
It was a great shopping for the right sofa and chair for the first time ever the ladies miss D and miss M helped get what i needed for my first apartment went above and beyond for me thank you.
Andre was awesome. Very helpful and friendly. Extremely professional.
I had the best customer service while shopping for furniture today. My sales person was Danielle and she was extremely knowledgeable on everything I needed. She was extremely friendly and patient and I will definitely be referring everyone I know to her. This is clearly the place she belongs because any question I had she had an answer for and that's very hard to find. Overall best experience furniture shopping so far. I'm not sure if she's a manager but she definitely should be. Well done I hope they keep up the work.
Furniture is cheaply made. If your just starting out, they have good prices but quality is not there.
Bought a really good quality dresser and Night stand, negotiated and got a really good price, got it delivered in 1 week in perfect shape
Went in just thinking I was going to look but the staff was very friendly and let me look around and didn't feel like I I was being stalked. They did keep coming and giving me info whenever I needed it. Their managers are very knowledgeable as well too. Bought my furniture and was on my way. Thank you Ashley!
Working with Ice was the best experience I've ever had with furniture purchase. She knew her products aND where they were in the store. She looked up items on the Internet if they were not in the store. She gave us her full attention and fun not rush or push us at all. My wife and I trusted her fully by the end if the buying session We are also very pleased with our furniture.
I had such a positive shopping experience at Ashley Furniture in Southcenter today, March 6th, 2017, that I wanted to share it. I was approached by a gentleman named Andre Boswick. I was looking for 3 rooms of furniture and needed info, but I did not want to be "shadowed". Andre answered my questions, got additional info I requested all without making me feel like he was following me through the store. In fact, I was so happy with the selection, and very happy with the suggestions he made, that I bought every piece of furniture that was on my list. He and his Sales Manager, Danielle Blagden, put together a reasonable and fair deal for me. Yes, I spent quite a bit of money, but yes, they wanted my business and I got the 3 rooms of my dreams. They worked with me on pricing and I felt I made a very smart decision trusting them. I am so pleased that I gave them my business, and you will too. The atmosphere there is easy going and they have an incredible amount of inventory with some unique pieces. I wholeheartedly recommend this store. Linda Korsell Renton, WA
Friendly staff that are there to offer ideas and knowledge. A large variety of furniture on the sales floor.
Couldn't be happier with my experience with John, the man who helped me find the perfect couch in my price range. He was incredibly helpful and low pressure. I would encourage you to ask for him. The quality and price of the sofa is unmatch as well.
It has been absolutely horrid. The delivery people were not just late but had forgotten parts to put furniture together. The three lamps I ordered came broken and the delivery people were supposed to have put them together. They said it was not their job. When I unwrapped the first lamp it was shattered and i cut myself quite badly. The delivery people left screws on the drive and street which punctured my tire. When speaking to the corporate customer service they had said they would have the lamps picked up. Now they are saying I need to take them to a store if I want a refund. My vehicle won't hold the lamps. This has been the worse experience I have ever had and I would not ever buy from this furniture store again. I sp my a lot of money as I had moved from the UK back home to the US and ordered all my furniture from Ashley's. I would never make the same mistake again and I advise people to also not buy from them. Find a good company that is competent.
My boyfriend and I just bought a house and were in need of furniture. We looked at several places and were unsuccessful, so we tried Ashley. We found ALL the furniture we needed, and 100% within our budget. Everything was exactly what we had pictured and we couldn't be happier. Randall is the one who helped us. We told him exactly what we needed, and he took us there to show us all the different options. He was there the entire time but also gave us space so we didn't at all feel bombarded. There was no pressure to buy whatsoever, he was knowledgeable and friendly. Randall is such a great asset to Ashley. We just went in a couple days ago so we're excited to get the furniture next week! Thank you Ashley and Randall!!
I had the best experience with Randy Arp. He was attentive and informative, without being pushy. He was great at assisting me and my husband as we selected our furniture. Our new home is now completely furnished with the help of Randy at Ashley Furniture in Tukwila. Thank you for everything.....
Today I went into Ashley Furniture in Tukwila and was walking around for a little bit before someone one was able to come help me but that was ok I prefer it that way. Soon after Danielle came and just stared talking to me. She listened to what I liked and showed lots of options. I found a great set and everyone was so friendly I would recommend my friends. Cannot wait for delivery
Took forever to get some help here.
Absolutely awful and can get no response from the company. We ordered a chair in late December and arranged to have it delivered in February. The chair is for a second home and we aren't based in that location full time. After confirming via their automated text message system, we flew into town to receive the furniture delivery on Saturday 2/25. We waited all day at the apartment (despite having a delivery window of 11:30-2:30), never received a call or text that there was an issue, and when I tried to call the store # and the delivery #, both lines were out of service! I've sent several email messages and I've tried calling both numbers for the past week with no luck (how can legit business phones be out of service for more than a week with no communication to impacted customers?!) Not only did Ashley Furniture not come through, they are making no attempt to improve the situation! They have the chair (that we've paid for) AND the money we spent on the delivery fee, and I have no way of even speaking with someone at Ashley Furniture. Feels a lot like fraud to me. Super frustrating experience - I recommend avoiding them like the plague.
Awesome spot!!
Very bad, dishonest. We searched for furniture and found what we needed elsewhere but the date the other company could promise to deliver it by was too late for our needs. We then traveled to Ashley in Silverdale to purchase the same item because they said they would have it ready for us to pick-up at their store in Tukwilla on February 23. I received a call prior to February 23rd saying furniture would be not be in until March 9. He then told me there was a mistake and said it would be in by February 28 but that we may be able to pick it up by February 27th. We called today, February 27th and were told it wouldn't be in until the earliest March 3rd. We needed the furniture for an event on March 1st. The only reason we purchased the furniture from them was because they had promised it would be here before our event. We had to drive to the store to order it since they wouldn't take orders over the phone. I believe this was a deliberate deception to get us to purchase the furniture from their store. If we had known it wouldn't be here in time for our event we would have found something else suitable. Very disappointing and a monumental waste of time, energy, fuel and travel. As this was a very important part of our event on March 1 we have had to cancel our event at the last minute. This is the second time in less than a year that we have been through this. So I guess the moral of the story is "shame on me" for believing their lie about when the furniture would be here as we told our salesperson our need and why we didn't purchase it from another furniture dealer. I would NEVER recommend anyone shop at Ashley. They will tell you whatever they need to tell you to get the sale and then worry about it not being available later, claiming it was the supplier's fault. LIE LIE LIE. BAD BUSINESS. DON'T GO TO ASHLEY IF YOU NEED SOMETHING IN LESS THAN 8 TO 12 WEEKS!
We recently bought two lots of the Trishley 60' Home Office Set (table and bookcase) from the Ashley Store in Tukwila. Our Sales person/rep was Maricel and I have to say that she was just lovely. She was patient, helpful and very professional. To top it off when I went home after ordering the furniture I thought to read about Ashley furniture on YELP. There were so many negative reviews and to be honest I was a little apprehensive. we went to the store the next day and spoke to Marcus the store Manager who went above and beyond by assuring us that our furniture would de delivered on time and would be new and the same as we say them on the shop floor. In fact he wrote to us the next day and assurred us inw riting that if the good were delivered and we did not like them we could have our money back. So our furniture arrived last night and I have to say I am as pleased as punch. The bookcases and desks are just GORGEOUS and the delivery guys were very polite and took their shoes off before entering and assembling our pieces. FYI the bookcases are alread y built and assembled so you only need to put the legs on the desk. The furniture is one of the few I have seen since moving to the US that has real wood and thick too. I love my furniture and a big thank you to Maricel and Marcus and the Ashley Furniture store!!!
Great experience with Andre! Great price on a fantastic dining room set!
Just stopped by to look for a few things and met Andre, explained what we needed and he did the most amazing job finding us what we needed in the price range we wanted!!! We will definitely be back to visit him again!!!
Just purchased a dining and living room set from Anh and she did a great job. Very patient and helpful. Please come in and ask for Anh.
Very helpful staff, I just never find anything to my taste in this store.
I would give this place 0 stars if I could! Take the reviews serious and stay away from this horrible business. We were fooled by their charming sales representatives and spent over $3000+. Once they recieved our money it was a literal nightmare working with them. Never returned calls, horrible customer service, and they try and scam you for your money! We are still waiting for our refund from October and have called every department at least 100 times (literally). Extremely unprofessional company TAKE YOUR BUSINESS ELSE WHERE!
Dre (Andre) was AWESOME! We even changed our minds on what we wanted after he pulled up the paperwork, but he took us nuisances in stride with professionalism. :)
Dre is amazing. 10/10
Great store! I recently relocated to the Tacoma area and was referred to buy my new furniture at Ashley Furniture in Tukwila. I was extremely impressed with the store, selections, and employees! Everyone I spoke with was helpful and understanding that I was just doing some preliminary research on furnishing my home. They have a great variety so the decision won't be easy but I'll be very excited when everything is purchased, delivered, and set up.
We purchased our sectional and king size bed recently. We loved the experience during both of our trips. The manager and sales people were great and helped us find exactly what we were looking for.
My experience with Ashley Furniture was great. I have bought a couple pieces of furniture from them recently, they have a great selection and great staff. I will be buying more furniture from them when the time comes. Thank you for being such a great store and easy to work with
People will stalk you looking for a sale very annoying.
Exactly the same experience as the Tacoma store, but with a larger showroom floor. The sales staff makes you feel like you're being preyed upon. The furniture is better quality than you'll get in IKEA, sure, but they still sell their own share of junk. Plus, unless you're spending 30 large then you're a small potatoes customer. We'll continue to shop there because it's what fits our budget and lifestyle, but you have to know how to manage the sales staff to get what you really want.
I had an outstanding experience buying new furniture at this store. I was greeted warmly and given great customer service throughout the whole process. Seydi (ask for her, she is terrific!) was so easy to get along with and helped me find exactly what I was looking for. By the time I was leaving she felt like family. Best retail experience I've had in a long time and I credit Seydi with that. I'll be going back for the rest of the furniture I need for the house!
I went in looking for a recliner that would fit my small apartment. The salesperson, Laurel, was extremely helpful and explained everything nicely. Overall I was very satisfied with the experience.
Sarah was a life saver. Helped us find a sofa quickly with low pressure.
I been trying to get in contact with the store and I call during business hours but 2 things happen: 1) Phone lines are always busy 2) When phone lines aren't busy it states that its called and its business hours. I am still waiting for my pillows that didn't come with the couch.
Ask for Gino. Helpful and easy going. Bought an entire living room set and he made it fast, easy, and even offered my girls snacks while we finished up. Good experience!
Poor customer service. I waited a month for my sectional and when I went to pick it up the warehouse employees had poor customer service they told me the couch to my sectional wasn't the one I ordered. When I took it home to put it together it was the wrong couch I've been on the phone 5 times with Ashley to get my couch that I ordered and still no answer. I will never go back to this store ever. Spend a little more and go to mor furniture. Poor poor. So just got a call from a lady from Ashley from the post and she told me that the couch would be to me by Friday know I just got a call from someone else from the Ashley store saying march 1st lol which is it Friday or march 1st it better be Friday. Again poor customer support
Nice furniture but takes forever to get something on order, if damaged in shipping......more waiting. Not cheap!
To make a long story short - Literally had an invoice in my hands from this store saying the owed me a refund and they refused to pay it. I'm on the phone with their corporate office right now for the 5th time trying to get it paid. Just save yourself the pain and go else where. It's not worth it!!!
This has been the worst experience ever. First of all I purchased my furniture on Nov. 15th. I did not receive my bedroom furniture until Dec. 22nd. after my delivery date was changed twice. My mattress was delivered two weeks before my bedroom furniture, they delivered the wrong mattress and box spring I called corporate spoke with one of the managers who was rude as hell. She said we can not exchange mattress it's against OSHA. I kept telling her I was not asking to exchange the mattress I was only trying to get what I paid for. After going back and forward with her and getting no where. And several phone calls to the same manager.(Allison??) The last call I made to her I heard her tell the young lady that passed her the phone "It's that lady again" , this was after I told her my name. She tried to cover the phone but that did not work. After that call I decided to go back to the Store at South Center where I purchased the mattress and box spring with a photo copy of the set at my home and I also had a photo copy of the set I purchased, it was then they decided oh yea we did deliver the wrong mattress and box spring. The manager 'It's good you had pictures". So my advice to you take lots of pictures of the merchandise/furniture you purchase. After all of this it is now Jan.17th and I was told my mattress will be delivered tomorrow but not the box spring so now I have to go another round with the manager when he returns. This is awful. Never experienced nothing like this. The exact same thing happened to my friend. Please keep receipts, photo copies of your furniture. You need to prove them wrong if they make a mistake. Instead of saying we made a honest mistake it happens deliveries get mixed up, I'm sure I was not the first customer this happened to and will not be the last. But this was the worst customers service ever. One other thing the staff at South Center was nice and was trying to help but they could not make a decision even after seeing the pictures. I had to wait another week to get that issue resolved. All I can say it was AWFUL. Will never shop there again.
Horrible guarantee or product and satisfaction. Purchased a sectional 4 months ago, and still waiting to get the right pieces that we ordered. No one seems to want to make sure we are taken care off. Will never buy another piece of furniture from Ashley again!
I went to buy a furniture set for my parents. We went earlier last year just to look and the salesperson was great. No pressure to buy and he was extremely helpful. When it was time to buy we came back we made sure to see the same guy. Gino provided some of the best customer service I have experienced. Once again, there was no pressure to buy. He made sure we could look at the mix matched sets together before we bought them. He walked us through all our concerns and made sure we were happy with the set we got. He gave us a date that they were to be delivered. The delivery came at the date and time requested and the delivery men were nice as well. We did have to end up waiting for an end table that we bought, but they told us about that as soon as they called to confirm the date and time for delivery. I would highly recommend seeing Gino if you're planning to buy. He's phenomenal.
I found my product on-line, went into the store to order. Easy, straight forward & can't wait to get my new furniture.
Friendly staffs, loved the furniture store and good stuffs to buy!!
Not a trustful store. Very bad experience. Won't shop there again ;((
Ask for Gino. You'll get top quality service. 10/10 would return for my next purchase from Gino. Thanks again, Gino.
Horrible buying experience at Ashley in Southcenter Mall area. The people on the phone were rudes. The sale manager and sale staff were helpful BEFORE the sale and then walk away and let you deal on your own problems. DO NOT ACCEPT ANY OFFERS FROM THEM WITHOUT HAVING IT ON YOUR RECEIPT. If you are looking for trouble then go shop at Ashley. I did not took the reviews seriously enough that now im writing one. The truck driver came and broke our lamp and never accepted.
Beware! Read the reviews before buying furniture from here. I didn't and I am regretting it. I ordered my bedroom furniture from Ashley in Tukwila, and was given a delivery date (written on the receipt as "Save the Date"). Cleaned out the room, and got rid of the old furniture to make room for the new furniture the day before the said delivery date. I had my wife stay at home to take the delivery. Delivery day goes by, no delivery, and no call from Ashley (before, on or after the written delivery date). I had to call in to find out why the furniture wasn't delivered. Turns out the furniture is on back order with the manufacturer by 20 days (30+ for another piece). It also turns out that they don't do refunds even on the delivery fee much less the furniture. You can tell the quality of their customer service when you as a customer have to call in every time and your call gets repeatedly transferred to mailboxes which are full. No wonder that they do not have better business bureau accreditation. Now I am sleeping on the couch.
Went with a friend 11/26, she picked out $3k worth of furniture contingent on their ability to deliver by 12/10. Sales person promised the date, no problem. 2 days ago she gets a call saying all but one piece arrived, have to move to the 9th because one item was missing. Today, she gets call saying no delivery until the 15th. We ask if they can deliver what they have. Nope. Can you get furniture from another store? Nope. Can we get the floor model? Nope. What happened to the furniture you did get? No idea. Customer support and store manager were completely useless. The sales prior will tell you whatever you want to hear to make the sale; do not be fooled. Only good part about the process was the refund. This place is a joke, do not buy here!
Large selection but not quite what we were looking for. If I had a whole house to fill there are a number of pieces I would've picked up at a great price here.
I ended up buying a bunch of furniture here. I like what I bought. But it's worse than buy a car lol
First of all, let me say that I thoroughly read the reviews on this store and went into this whole experience, knowing that I could be in for a disaster like some of the others have testified. That said, let me tell you about my experience with this store and in particular, my salesperson, Gino. I had recently relocated from Atlanta to Seattle and made the decision beforehand to sell all of my furniture, so for me, this trip to Ashley furniture was to buy a whole house worth of furniture. I spent about ten minutes browsing the store before I came back up to the front looking for some assistance. I was assigned Gino as my salesman. Gino was awesome to work with. He knew just what I wanted and was very receptive of my preferences and made great recommendations. I ended up buying a full bedroom set, two couches, a living room set, and a full set of really beautiful office furniture. The discount I got for buying in bulk was great, and Gino made sure I got the best deal possible! As for the delivery process, this is where I was most worried I'd have a bad experience based on other's reviews. Despite having to wait two weeks for the first shipment of furniture, everything arrived on time and in perfect condition. Only a few pieces took longer to deliver and both the 2nd and 3rd deliveries were perfectly on time. Everything delivered exactly as they said it would when I purchased everything. I will definitely shop here again and a special thanks to Gino for being so honest and helpful!
Delivery takes forever. Spent more than 20 minutes on phone just waiting.
When my husband and I decided we needed a whole apartment worth of new furniture sense we were moving out of his parents house we decided to check out Ashley Furniture in Tukwila, I was impressed by the prices and really liked the selection. We had a really nice sales guy who was just really a genuine guy, I wish I remembered his name I want to say tom not sure he was brand new. He really was a lot of help. We purchased a brand new couch and table set. Was a little bummed we had to wait until November 5th, (ordered furniture on Columbus Day) but I understand it takes a while to make. We actually just recently got our table and yes it was on time and was in the time frame that we were given, delivery guys were very nice. I was so relived after hearing the stories I've read online here I was honestly a little nervous, I mean our family literally had been eating off the hardwood floor waiting for this new table I couldn't bear it another week. Thankfully it wasn't an issue and I'm really happy about that. Our furniture looks beautiful in our new home. Only one chair was damaged but other than that everything was in perfect condition. The day after Columbus Day I decided we needed to finish ordering the other pieces we needed. Our original sales guy wasn't there the next day which was a bummer because he was so nice and I tried to find him, and this extremely rude sales associate didn't seem to care anyone else she worked with existed she pushed herself and insisted she helped me, I at that point just wanted to order my furniture so I didn't care, she was very rude, didn't seem to care about what I was looking for, was not any help. I was frustrated and told her I'd come find her when I was done picking everything out. I don't remember her name, I'd have to look at my old receipts. She's just the type of sales person to really not care about what your looking for other than the fact that she's going to make a very large sale. Whoever this individual is I give her a 1 star. And it sounded like her co-workers don't care to work with her as well so at least I'm not the only one who thought she could care less, I've worked in sales most of my life so I know how it all works but in the end of the day customer service and truly caring about your customer and what they are looking for is always number one, not how big of a sale you are making. Anyways I spent quite a bit of money and just wish I could have given that sale to the nice man who helped us the day before. Our furniture isn't due to come until November 15th, again the delivery dates suck but I'm excited for when it arrives. I will point out that their online prices vs their in store prices are different, mainly because they make commission so they need to be competitive to their online prices. Something to keep in mind, but in the end of the day it's nice being able to in person see what you want. Overall happy with my purchases, haven't received my chair, coffee table, side table, or kids bed frame yet so I will update when that comes.
The employees helped guide our choices from our input and helped us find the perfect dining room set
The sales people were very helpful and knowledgeable. Our STORE experience gets 4 to 5 stars. Unfortunately for Ashley's, their delivery was a completely different experience. Our 2-3 week delivery time, (maximum 4 weeks) turned into just over 8 weeks with several scheduled but then rescheduled delivery times. We were the ones initiating the phone calls to check if the scheduled delivery was still going to happen...this time. The associates we spoke to were always kind and very willing to schedule the 'once again rescheduled' delivery date. We eventually received our complete bedroom set and we are very please with the furniture, craftsmanship and style. If you order furniture from Ashley's, our advise to you is to be patient.
Congratulations Ashley Furniture, You got a new disappointed and unhappy customer. On Mid August we purchased a sectional, cocktail table, Rug, Dining table, Bench, chairs and light (Good customer hah?). The saleswoman (Katrina) was the only positive point of this process (That's why while process deserves 1 and not zero). The delivery scheduled for September second. September 2nd: On delivery day, driver told me they don't have the cocktail table and dining table. They didn't know why. I called customer service. They said they have no idea. September 4th: we went to the store. They simply said the cocktail table has been discontinued and NO IDEA where is dining table. (Someone had to inform us after purchasing the piece. Right?). They said Rug has been discontinued also, so I asked them to cancel that. We purchased another table, new cocktail table and couple of accessories. (Very nice customer, but shame on me). They scheduled the delivery on September 16th. September 16th: I received delivery email. I confirmed that. Middle of the day and I my wife stayed home. Guess what: NO ONE SHOWED UP. I called customer service. The first person hung up the phone on me. After 45 minutes being on the line I talked to the second representative. She said they rescheduled the delivery already, and HAD NO IDEA how come I was not called, although I received the confirmation email already. She offered me October 8th for the new delivery date( Looking good dumb customer, I know). She said your Rug is coming separately, and I told her we cancelled that two weeks ago. She said I will cancel it again, since there was no action already in the system. October 8th: Again I received the confirmation email. Time window 12-3pm Saturday 8th. I stayed at home. At 1:00p I received a phone call that delivery truck would be there in 20 minutes. I waited until 2:20p, and nobody showed up. I called customer service. Guess what? They said my furniture is not in the truck. HAD NO IDEA how. They offered me another delivery day. I asked to talk to a manager. Erika said my furniture is still in Portland, and has no IDEA when can we have it. Again she brought up the Rug. For the third time I had to explain that I already canceled that order 40 days ago. Erika is supposed to call me and let me know when Ashley does me a favor and deliver our furniture. The most unpleasant feeling in my lifetime shopping experience. Wasted time, energy and excitement. I never ever come back to this retail store even if I had to file a lawsuit. I will tell my story to everyone who only says "Furniture". I am sure no one from management level care about this issues. I only share my experience to the people like me describing the phase after sliding your credit card, since before this phase you are the most respected person and after this phase you feel like the most ignored person ever.
My sister and her husband ordered a couch but the delivery window they were given fell during their work hours (2-4) so I offered to work from their home that afternoon to wait for the couch which did not come during that window. They then had to go to a birthing class so I agreed to continue to wait. The couch was finally delivered at 8:45. I waited almost 7 hours for the delivery. Unacceptable.
We were promised a set delivery date in order to close a sale. 14 hours before the sectional was scheduled for delivery we were told (unapologetically) the sofa would be delayed by at least a week. After calling the store to voice frustration they sent us half of our sectional the next day and scheduled delivery for the second half the following week. Once again, less than 24 hours before the scheduled delivery, we were told the second half would be delayed another 2 days. We were given a delivery window of 2-5 PM. The sofa arrived at close to 9PM.
I don't know where to begin. It continues to be a such a difficult experience for us. It took 1.5 hours to place an order for our furniture & then another 1.5 hours to order the furniture we wanted to exchange. The delivery of the first set of furniture was fast & easy. But, when we wanted to exchange a piece of furniture because it was not what the sales person promised, we had issues. They delivered the wrong furniture, even after we had shown them specifically which one we wanted. The salesperson wrote the wrong item numbers. It was a major waste of time. The next week, they delivered the correct furniture but the leg on the accent chair was broken. The deliveryman promised to come back the next day to fix. When we called back, the company told us we already signed for it and they wouldn't come fix it. That is not what they agreed to. It wasn't until i continued to call to ask for the regional manager's information did they agree to come out and fix the chair. The biggest issue we have is the lack of trust. We were specifically working with their asst manager, Ronnie, and left dozens of messages over the past few months but he has not called us back. It was not until we told them we were going to come back down to the store that he finally called us back. An update to our horrendous situation - It has been FIVE months and we are STILL waiting for our pillows. We call the store and are told that the manager is busy but will call us back end of day but it is five months of weekly calling him with no return call. We have asked for a regional manager and they said it is now open and "corporate" is handling this store. Corporate did call us after I posted this review but we waited on hold for over an hour and did't reach them. I'd be cautious when using Ashley furniture. The lower price is not worth the hassle. Completely dishonest and terrible service. There is a reason they are 2 stars on google and even worse on other review websites.
It was my first visit to Ashley's and was immediately greeted by Reyna Mehia. She was very knowledgeable, she helped me vision all sorts of possibilities and knew exactly where to guide to. I can't wait to come back and see her again! Everyone should go to her!!!!
Had a good experience in the store. Cheap furniture and pretty good customer service. We found a couch during the fall sale and couldn't believe the price. Hopefully the shipping and delivery will be smooth sailing but no complaints so far. The only reason I dropped a star is because it took about an hour to make our purchase after we had made the selection. I don't know why it took so long.
Bought more product from the Southcenter! Great service and knowledgeable staff!
My husband and I had the best buying experience ever when we purchase our new Furniture, Jessie was hands-down, one of the most knowledgeable, enthusiastic Sales Person we have ever had. Jessie she was very professional, not pushy, asked what we were looking for, was very patient with our questions, and let us take our time to look and showed us our options, along with pointing out comparisons. After our purchase, she made sure everything else is OK. Jessie spent well over an hour going over the details and making sure, we didn't have any questions before we left. Two days later, she gave us a call to check and see if we had any questions and expressed that we could stop by or call at any time and she would be happy to help with any questions or concerns regarding our purchase. Everyone that we can contact with at Ashley Furniture, South Center was very helpful and courteous. If you too want to have an awesome buying experience, then I recommend Jessie and her colleagues in South Center Tukwila!
Very disappointed. Fell in love with a table but unfortunately need it delivered ASAP since we just moved from out of state. There was a floor model available for the same price as a new set. Even the floor model would take two weeks for delivery......Staff was very helpful, But horrible delivery times. Most stores can do floor model delivery next day......
Terrible experience! I bought a table at the Tukwila, WA location on 7/08/16 to be delivered on 8/22/16. Last week, we got a phone call saying the table would be delivered in September 22nd, a month after the agreed date. As we had a business meeting scheduled, my wife and I stopped at the store and we got a note in our invoice that the floor model would be delivered on 8/22, given we are hosting a business dinner, until they could have available a new one to exchange with us. Yesterday, instead to delivering the table, they called cancelling and telling that only the delivery date had moved to 8/26. We cancelled our dinner and lost business. Unacceptable!! I just called the store and talked to Rob, a manager, and asked him to deliver the floor model table by tomorrow morning until they could exchange with the new one. He said that he couldn't do. In this case, where a costumer is not receiving the respect they should have as agreed and because the problem is no longer mine, but Ashley stores, I suggested him to find out any way of transportation to bring the floor model table to be used while the new one is available. I heard: "Nothing I can do, we can give your money back...." In conclusion, as the money is already in the Ashley Furniture's pocket and my table isn't in my living room. Bad service, bad service. If my table isn't delivered by tomorrow, I will need to check what I can do legally.
Do not expect your delivery when it's scheduled. It will not show up on time. Both deliveries we were expecting were delayed, have fun with customer service afterwards. They'll tell you how all they do all day is talk to disgruntled customers, and they'll laugh about it.
Poor delivery service and if you cannot be there within the three hour window for delivery that they will not tell you until the day before then you have to reschedule. They are very inflexible and give run arounds. I will never buy from them again as I am still trying to get 4 tables after having to reschedule three times. Just ridiculous. Getting a hold of anybody is extremely difficult. Not worth it!
Plenty of selection and items seem to be okay but the service is absolutely terrible. Both in the store and dealing with their corporate people. Would not recommend
Big varieties
Great experience at the store, but horrible information about delivering the product. Was told August 2nd on delivery date and now they pushed it to the 10th. Never got a call from anybody on changed delivery date, had to call the store to find out. I called customer service which helped a little but still frustrated that the date changed without informing us. Wife is really upset and now we are canceling our order to go to another store to find a couch. If anybody from the Tukwila Ashley Furniture store reads this please make sure in the future to inform the customer right away instead of them having to find out themselves. That should be the first priority when there is an issue with the delivery date. I really wanted the couch but the service was awful for me to have my business ever again. The only thing that was helpful for us is that they were willing to return the couch easily.
Really wish I could give it 0 stars but anyway.. NEVER EVER buy online at this store. I got a good bed yes but they run your card when you make the purchase, void it, then run it again when delivered. They made my account go negative because I had two pending sales of $830 and now I still have one pending when I made this purchase literally 3 weeks ago. I don't even know if I've paid for this bed yet. AWFUL WAY OF DOING BUSINESS YOU SHOULD BE SHUT DOWN.
Great selection, extremely helpful staff, excellent pricing! Made shopping for a new sofa quick and easy.
I have a very terrible experience at Ashly Furnitures store in Tukwila. I bought a defected dinning table and as they couldn't replaced it, I returned it to the store. It took them forever to get my money back. Very very bad.
We have been buying from Ashley for years on the East coast but this was our first experience in Washington. Had a great interaction with the sales associate at Tukwila (she was really great in terms of helping us find what we were looking for). Now I am trying to make a change to my order and have been trying to talk to them for the last 2 hours - the process of reaching someone at the store is such a huge time waster. I got connected to someone for a while but he took ages to even locate my order and the call got disconnected. Of course, expecting him to call me back would have been like expecting magic - I have been trying to reach him forever and so far haven't found a way unless I leave work and travel 30 miles to the store. Such a poor experience - now I really worry about this store's customer service attitude which almost all other reviewers have commented on.
Large selection, but relatively poor quality. If you're going to try to get furniture at a discount, you can get better stuff for less at Sansaco.
It's been 7 month they didn't fit my bed and the worst liars. I never recommend buying anything from Ashley !🖓🖓🖓
This review is based on current interaction which include shopping but not delivery which is scheduled later. They are having huge collection of furniture with mix of traditional and modern style. Their price is quite competitive.
Purchased a bed frame and couch set from the store. Have never shopped at Ashley before and WILL NEVER GO BACK AGAIN!! All other furniture shops in the area have much better customer and delivery service, some with same day or 1 day delivery. We purchased our items over 6 weeks ago and they continue to delay our products. Their delivery schedule caters to hours that do not work for people who are working, forcing you to take multiple days off for delivery of items in pieces. Excuses like "the manufacture has delayed it" despite them telling us 2 weeks prior all pieces will come together, or "another customer received the product since you postponed delivery," when postponing delivery was as result of their negligence. Additionally, they charge delivery in proportion to the amount of your purchase, so no point in bundling your deliveries. They have NO WAY to provide compensation for their mistakes, except to offer "Loyalty cards" which only means more money for them. Their sales associates are so aggressive to make the sale, but once they have our money, they do not care at all. Talked to 2 managers at the store, in addition to the manager at the corporate office for customer care whose only response to the above issues were "that is our policy" This place has the worse reviews online and their ONLY response is "that is our policy" obviously the company needs to re-look at those polices. I really wished I read the reviews before going into the store. Still don't have my furniture and I can only hope the pieces are not damaged or something else happens...
Husband ordered couch from Seattle store online, couch was too big to fit in freight elevator of his building so couch went back to warehouse. Called Ashley about possibly doing even exchange for loveseat exact same price. Ashley made him call get a credit first which was another run around store said call customer care then customer care says call store.. Then they say since online call another number online number! Decided will not get a couch from Ashley period ever again and still waiting for a refund 4 days later!!! Negative Zero Stars worst company ever!!Taking our business to IKEA!!!
In one word - painful. Dining set chairs were wobbly. Dealing with customer service was an exercise in futility. Even escalating to the manager took forever. We received message that replacement chairs would be delivered within a 3 hour window. After waiting 3 hours in a hot house no chairs arrived. If you value your time and appreciate quality avoid this store. Finally our set is fixed but not without a hassle.
First I will list pros and cons for short read. Then I will describe my experience. Pros: -my sales associate was fantastic. Even gave names of competitors so we could find our perfect couch and rug. -Had a great selection of furniture -Prices were reasonable Cons: -Not all sales associates are good. Our first one only cared about a sale. -customer service after buy is the worst I have seen. Good luck getting your product. -our couch has heaters and one doesnt work. -we bought a rug. Its been over a month and they dont know where it is and when we will get it. -On delivery date they forgot to put our couch on the truck. Events: My wife and I had been looking for a couch for a year. We had came to this store once ready to buy but we really want to make sure we got the right couch. Found someone to help but when they found out we were just looking they no longer cared to help us. A few months later we came back and found a sales associate who was much better and more helpful. We were on the fence on a couch and didnt know if it was right for us. So he gave us all near by competitor names and told us go look around. We did and because his service was so good we came back and bought the couch and a rug. He told us everything is in stock but a single section of our sectional. He asked us if we wanted to recieve two deliveries but we declined and said we would wait for all pieces to be in. So he scheduled the delivery a month out. 3 weeks later a week before our delivery I recieved a phone call saying they only have a wedge in stock and thats all that would be delivered. They told me I would have to wait an additional month and it would come in 3-4 deliveries. I got mad said fine and hung up. I called back because I wanted to know why was everything in stock 3 weeks ago but one piece and now its not. A new person I talked to said they didnt know what I was talking about. Only the one piece is moved back a month. I said fine deliver everything but the one piece. They said they already changed my delivery date but would move it back. A week goes by and I call around 10am to check on my delivery that was suppose to come that day. I already payed a guy to come out and help me dispose of my old couch. This new person on the phone told me I need to call after 2pm for same day deliveries. I told her it wasnt same day. She said thats fine but you need to call after 2pm. So I call at 4pm and they tell me the truck is gone and my stuff is not on it. They told me nothing was scheduled. I am then told they could deliver monday. I tell them I can only recieve it on friday or saturday. They said they cant do that and I said I wanted to cancel the whole thing. So then they say they will do it the next day which is saturday. I ask if they are bringing the rug too and they said some other company does that and they dont know when I will get it. Could be months away. I yell some and get mad and they give half of my delivery fee back. Saturday comes and they deliver the couch and it has heated seats and one of the two heated seats does not work. I call the store and they schedule for a repair a week later. This is where I am at. Wanting to rip my hair out. Dont buy here. Really bad business. Edited: Update: My couch has a touch screen that controls the functions of the couch (heated seats, reclining, message). The touch screen stopped working so I called to return the couch and get a refund. Surprisingly they made it pain free and said I will get a full refund. We will see if I still get charged anything. I have a feeling the pain isnt over but theres hope. Going to morfurniture to get a couch now, but they repaired a little damage with their reputation with me. Still 1 star though. Edited 2: got a bill they charged me 271 dollars. I called them and they said they had to charge me 149 dollars. I dont know where that difference came from, but they promised me I wouldnt pay anything for the couch. I am still waiting for the rug bill we will see how screwed up that is. Horrible company
My husband and I purchased a power sofa and recliner from Ashley Furniture a year ago in February. We have had nothing but problems getting them repaired to our satisfaction since that time. We have to call and set up appointments to have someone come out and look at them, then we have to wait for the part, then we have to call and make another appointment for someone to come out and do the repair. This last time it has taken three weeks just to get the part ordered and now its going to be another month before we receive them and then another two to three weeks to have someone come out and do the repair. This is totally absurd and rediculous. We will never purchase another piece of furniture from Ashley again. I am informing everyone I know what kind of service Ashley gives their customers.
I was pretty scared by so many terrible reviews but I found a couch I really liked so I decided to go ahead and make the purchase. Our salesperson Reyna was nice and helpful (although I was not at all a hard sell). It was a little annoying that they fail to mention that they'll only offer financing if you sign up for their credit card. Went home and realized the measurements were a little too long for my place and had to revise the order to remove a seat from the sectional, but the front desk person made it easy and painless. In the end, they did give me the wrong delivery date and I had to wait an additional week making it a 4 week delivery in total so really not too bad. Overall a generally fine experience but nothing spectacular
I completely fell in love with a sofa I found online and what even more ironic is as I was looking at the sofa online, I was sitting on the exact same sofa at a friends house without even knowing at first. I called to make sure they had it in stock, which they did and confirmed I would pick it up the following morning. The sales associate who helped me was nice and it seemed that everything went smoothly. I quickly received a call back that the sofa was 20% off today and if I wanted to pay for it over the phone she would hold it for me. So I had my boyfriend call over the phone to pay for the couch and the price she gave him was $100 more than what's listed online- so apparently the sale price didn't apply to us any longer. Which was fine, it was a great deal either way. She calls back once more and says "actually I entered the dates in wrong and the sofa isn't available for 2 more weeks". I was completely dumbfounded. You confirmed it was in stock, took our credit card information down and then call back 2-3 hours after confirmation to tell me that there was 1 left in the warehouse and in the last 2 hours it was sold?! If I had known there was 1 left in stock, I would have came down there same day to purchase it. Apparently confirming inventory and providing payment information isn't enough. I wish the sales manager would have contacted me personally to explain the mix-up, but instead I called him to see how this could of happened and he actually had been helping the associate on the order. A store that advertises purchasing furniture as "easy" made this whole experience WAY more complex than it needed to be and the lack of professionalism and customer service will prevent me from visiting their store again in the future or even think about waiting two weeks to get the sofa I really wanted.
I saw the many bad reviews and was concerned about ordering from Ashley. My experience with this store was excellent! Kevin H was wonderful to work with, the delivery was on time, everything looked great and the delivery crew also did a great job! I would not hesitate to do business with Ashley's in Tukwila again in the future.
Please DO NOT got to this store! WORST CUSTOMER SERVICE EVER!!! ESPECIALLY in the mattress department!! I wouldn't recommend this store to anyone just go to one in another city!! I wasn't warned when coming in and was quite irritated leaving.
Prior to visiting the store, my husband and I were extremely skeptical, due to all the negative reviews. Upon visiting, our intentions were only to browse through the showroom and we agreed not to purchase anything from the company. After a few minutes of browsing, we were warmly greeted by one of the sales associates. She was very friendly and offered a great deal of help. We found a lot of different beautiful pieces and eventually decided on a sectional couch and a fabulous dining room table. Upon paying for the items, we chose a delivery date. We had zero issues with the delivery (which was on time) and the gentlemen who delivered our furniture were very polite and professional. Overall, we had an excellent experience and will definitely consider purchasing more furniture from the company in the future.
Wanna wait 2 months for your furniture to be delivered? Then buy here! Nothing but excuses and they scoff at you if don't pay up front with cash. This company could not care less about serving customers because they've already established their name and reputation. Glad I cancelled my $3000 dollar order with them so they don't make any profit off me.
OMG this is the worst Furniture store ever!!!! We just bought some Furniture and our recliner is a defect and want us to wait a whole month to get a new furniture. So frustrating!
Phone Call Review: The automated system directs you to 3 options... all of which give you an "invalid extension" auto reply. When is the last time you guys received a phone call in-store?
Awful experience! Wish someone warned me before. Half of our order is super late and the furniture we received was half torn/ broken. They wouldn't even return anything once you've paid so Beware! Its a SCAM!!!
Bought furniture there and while we were in the lobby I sat on a bench near their display and so did my son only to find out that we were covered and fresh paint They lied and told us that it was water-soluble but I know in oil-based stain when I see it and filled out a incident report with them despite that we were customers and spend over $5000 that day they never called us. With us calling them three more times to follow up plus went back to pick up another item and spoke in person. They decided to fill out another form which we were promised they would contact us and never did. Now a month later were taking them to small claims court
Horrid experience with warranty. Salesperson flat out lied about what it covered and then when we tried to get help were told another company owns the warranty, Montage. That company claims they aren't responsible for what Ashley said and told us to refer to their contract with us. We never got a contract with them. Just Ashley. Ashley refuses to acknowledge because "all 5 year contract are through Montage, not us." So now we're stuck. Buyer beware.
While I had to deal with customer service (picked up our loft bed at their warehouse, got it home to discover it was cracked- big time), I am pleased that they delivered the new one today, a week later, assembled it, and took away the old one. They righted their wrong.
I will NEVER order from Ashley Furniture home sales again. The worst customer service when it comes to delivery and contacting the company. We ordered a couch, coffee table, and table from them in July. The first delivery was 6hrs late and they could not get it in our stairway. They were not going to do anything about the delivery - no apologies. We had to argue with many associates before getting a deliver refund. Now, we went back to the store and decided to just get a couch and table. The delivery was pushed to middle of August. Now the delivery time and date was finally set for 10-1. Perfect, I can have the rest of my day. They proceeded (with an automated system) to change the time to 1230-330. I have been on hold for a total of 30 minutes waiting to talk to a customer care associate to confirm my delivery. If I were you DO NOT get the delivery service. In my experience x 2, you will wait weeks or months for furniture and the delivery is not reliable.
MINUS 5 STARS - I HAD to put in 1 star or it wouldn't let me submit. WORSE PLACE EVER!!!!!!!! Stay away!!!! My coffee table came with a huge scratch on it and they said they were going to try and repair it!! After the horrible service I wanted to cancel and now they won't let me! No ONE ever answers the phone at the Burlington Store. I ordered my chair in MAY and Still don't have it........WORSE CUSTOMER SERVICE EVER. Don't shop here!!!!!!!!
Unscrupulous sales tactics! I feel cheated and conned by their salesman Ronnie in the tukwila store. Their customer support and followup is terrible! Stay away from Ashley - you'd be better off paying a few $$ more and buying your furniture elsewhere. We were looking at mattresses for a guest room. 'Ronnie' tells us they have a brand new mattress in clearance that's there simply because it was surplus. It looked fine so we decided to purchase it. And that's when our nightmares with Ashley started. The first delivery attempt was the weekend after our purchase. We stayed home and a big truck from Ashley pulls over and they deliver.... nope, not the mattress, just the mattress protector. Like that needed a truck for delivery!!!! No one has any clue when our mattress will be delivered. We call support and they say there's a manufacturing delay. What manufacturing delay for a mattress that's in the store!!! An hour of explaining and asking to speak to a delivery manager, they finally realize the goofup in their system and reschedule delivery for mid following week. Thursday rolls along - I stay home from work and the mattress they deliver has a big tear at the bottom. Obviously I refuse delivery. Someone was to call us on Friday, no one did. We call on Saturday, they tell us they have a new mattress for delivery the following Tuesday. My husband stays home from work and the delivery person calls us around 5pm saying we're next in line. We're waiting. No one shows up so we call customer support, we're again assured that our mattress is on the truck and it will be delivered in a bit. 7:45pm no mattress, we call .... Same story again from customer service. At about 10pm we realized the mattress wasn't coming. I called the next day and after nearly an hour of waiting and explaining, someone tells us we would not get a new mattress because we bought it on clearance. The only thing they can do is refund our money. This agent, seeing how angry I was, asks for one last chance to set things right and try to get us a mattress. She was going to call the next day and let me know what they could do. They still didn't have any answer to what happened to the mystery mattress on the mystery truck that was about 15 mins from our home for the entire evening! That was almost a week ago now, there was no followup . I called again two days ago and asked them to give me a refund. This agent tells me they'll call me when he can get the refund approved. No call yet. It's been 3 1/2 weeks since our purchase. We don't have a mattress nor do we have our refund. I'm going to give them a call one final time. If that doesn't work, I'll go through my credit card company and explore my options there. Sorry for the long winded review...I am just so annoyed and disappointed with Ashley. We're not going to anywhere near that store, I've told everyone at work our saga and they're staying away from Ashley!! I would give them zero stars if I could.
Search youtube, there's enough out there to understand why this company isn't worth your time and money.
First, we were very hesitant to even go due to reading reviews but we did it anyway. I would consider it first class service and Gino was great. He helped us find exactly what we were looking for and helped us through the entire process with patience and honesty. We haven't gotten our pieces yet (a sectional and dining table with chairs) but from a service aspect, we have to be honest, it was very good. My wife was very pleased. It is apparent that they are making service a priority, as Marcus the store manager checked in with us periodically as well.
Do not waste your time being lied to by this store in particular. Its more than six weeks since we purchased our furniture and every week we are told "your furniture is coming for sure" and then we get either nothing or just a couple of pieces. They acknowledge that we continue to be lied to and I was told by a manager of Ashley furniture customer service that "that's too bad, but there's nothing they can do about it". My compensation for constantly being lied to, and still not having our furniture six weeks after purchase is a $100 in store credit, which is peanuts to the $7k we spent in their store. Seriously disappointed with this company, spare yourself the massive headache of dealing with poorly trained, incompetent staff and purchase your furniture elsewhere.
Here's what I'm working against: Purchased a furniture group from Ashley in Tukwila. Scheduled delivery was 3/31. On 3/30 I contacted them for a price match that was about $1k less than the price I was invoiced. To be clear, this is Ashley-branded identical furniture sold on Coleman Furniture. 3/30 - I went into the store when I hadn't heard anything. I stated 2x that I didn't want to take delivery of the furniture if they weren't willing to do a price match. Their Asst. Manager Mellisa signed the top of my original purchase order stating that a price match would be processed on 4/1 after the warehouse released it. 3/31 - Furniture is delivered. 4/1 - I call to confirm the price match was processed. Confirmed by Nicki and updated purchase order emailed to me with updated pricing with the match confirmed. 4/2 - Asst. Manager Mellisa calls to inform me that they will not honor the price match and that I am welcome to return the furniture at my cost for a full refund.
We had a great time and our guy Ronie is the MAN!
BEWARE The worst customer service. Every time i call, they put me on hold for more than 25 minutes. I'll give them 1 out of 100.
Zero stars isn't an option. DO NOT SHOP WITH ASHLEY! Go to a different store. I PROMISE Ashley brand is sold by other dealers for better prices in Washington. If I would've done my research like I normally do, I could've saved myself a WHOLE bunch of hassle. SAVE YOURSELF! RUN!
Horrible customer service after the purchase. This is a management issue. They need to hire enough staff to handle the customers. Tried to call customer service for days. No one answers.
Just Awful, Purchased a new dining set in September to have for our upcoming family holiday dinners. I paid in full, plus delivery fees before I left the store. Here we are now in December and I still do not have a full dining set! They broke my order into 3 separate deliveries, first two were not on time or even the right day they said it would be, total nightmare to keep rescheduling my work to accommodate their less than poor delivery coordination and service. They subcontract out a 3rd party delivery company who does not communicate well with their own internal order/shipping dept. leaving orders full of mistakes. Do not expect an Ashley truck to roll up, it will be unmarked and difficult to understand the driver. They throw together the furniture in the back warehouse using the wrong tools and then strip out the screw heads so that you can't even tighten their rickety last minute botch job, so now I've got a permanently loose leg on a dining chair, I shouldn't complain because at least I got one....if the other 2 ever show up I'm sure the legs on those will be the same story. How can it even be legal for them to show and sell a product that they supposedly keep telling me now that they don't have in stock and can't get from the manufacturer? I think 3 months is a ridiculous amount of time to be without something I've already paid for. By the way, they have promised and then rescheduled the last portion of the delivery 4 times now! I hate everything about their customer service, expect to be on hold for 30 minutes listening to them tout how great they are and why they are number one...it is sooo ironic and they are just liars. When you do finally get someone to talk to, don't be surprised if they hang up on you...I think it's probably intentional, and they just don't care. I would never ever buy from them again. I am about to go into the store and just walk out with the 2 show room floor chairs missing from my order. . .why not? I've already paid for them, and then this 3 month nightmare can finally be over.
We bought a couch here despite the poor reviews; they had what we wanted for a decent price. We were hesitant due to what we read about the service and we questioned the staff there thoroughly about it. The salesman we dealt with, Philip, assured us that they had refined their delivery process and have a much better track record as of late. We took the risk and got what we ordered on time. I am not giving it a higher rating for two reasons: I received a ten minute notice when the couch was nearly to our place, I was supposed to get a call a few days before to confirm a good time. I work close to home, so it wasn't an issue for me but it could have been. While Philip and Brian were nice enough, the staff that deals with processing payments in the store were less than professional when we were dealing with them. I can't say that you won't run into problems trying to buy stuff here but we didn't in our one transaction. They are aware of their bad reviews and seem to be making an effort to improve as they asked us to leave a review if we had a satisfactory experience.
I am ABSOLUTELY COMPLETELY TICKED OFF BY MY EXPERIENCE WITH ASHLEY'S "WARRANTY". I purchased a full living room set w/recliners, ottoman, et center and table set and purchased the warranty for $350 that would cover ANY REASON WHAT_SO_EVER on my couch. RIght away the recliner lever broke so I called Ashley and was told I had to call the warranty company which I did. That was in AUG, then FINALLY in OCT a tech came out and took the part OUT OF OUR COUCH....I never heard ANYTHING about coming back to fix it. I called Ashley and the warranty company NUMEROUS times trying to get an answer when to fix it to no avail. Now it is DEC and I was just told the warranty company DENIED my claim that I was told would cover ANYTHING by Ashelys sales rep. Now they have my couch pulled apart AND will not fix it!!!!!! NO ONE CARES AND DID NOTHING!!!!!! I am STILL trying to get my couch fixed thats only a year old!!!!!!
There should be a zero star option. Yes all the reviews here are accurate, unfortunately I did not read them until after the fact. I think they hire monkeys to run their customer care and sales. They can't seem to get their left hand to talk to the right. Poor service, delivery is never when its supposed to be, etc. The delivery guy even brought a dining table to my house that was the height of a cocktail table with regular table height chairs. I looked at the table, looked at him and said does that look like what I ordered? He said, why whats wrong? Enough said....
The worst customer care my husband and I ever got. We were told to our face they had our couch in store and would be delivered 3 days from the day we put $1,000 down on it. The day passed and not even a phone call. I call and they say it would be 7 more days. Then they say 2 more weeks after that. Do they hand make the stuff after each order??? A bunch a pushy liars. Will never go to that particular store EVER AGAIN!!!
Honestly, I wish there was a "0" star option. My husband and I bought a coffee table. When we initially bought it, we were told that it was not in stock. But not to worry, because we could return it once it was delivered if we didn't like it or it didn't go with our room. So two weeks later, we get the table and it is too big for the space (naturally). Literally 48 hours later, we take it back to the store and explain that we would like to return it because it doesn't fit. We are told no. Apparently, our sales associate "must have accidently" explained the return policy to us backwards. Apparently, we had to return it within 48 hours of purchasing it, even though we did not have it and would not have it until two weeks after we paid for it. My psychic powers are clearly not up to Ashley's standards. We are told that we can do an exchange, so we roll our eyes and go find something else. We come back with a different table and say that we would like to do the exchange. As the sales woman starts doing the paperwork, she stops and says "well, no, I can't do the exchange." At this point, I am looking at her with big crazy eyes and ask her what she means by that. She explains that she cannot do the exchange because her computer is showing that the table is still on the deliver truck in route to our house and hasn't been delivered yet. Mind you, this entire time, the table IS IN THE BACK OF MY CAR. Her solution is for us to pay an additional $400 for a new table and then she will do the refund once the computer is "up to date". I smiled and must have looked like my head was going to explode, because she then (quickly) said "well, you've been really nice - we get so many unpleasant people. Since you have been so nice, maybe I can get this up to date" (is it really any wonder why there are so many "unpleasant" people?). She then proceeded to act like she had done us this BIG favor by getting her computer system up to date! Seriously?! After all of this, we get the new table home, only to find that it has a broken wheel. Moral of the story: if you are going to go here, be SURE you like what you buy. Also, if they tell you something is out of stock, be sure to get IN WRITTING that you can return it after you receive it. Despite what you may be told by the sales associate, that is NOT what the terms say.
Company fails to meet their agreements with the customer. We purchased a couch at Ashley because the Tukwila Store manager agreed to our request to move our old couch from upstairs down to the garage. When the delivery folks showed up, they would not move the old couch. We called the store and, of course, now said it was store policy to not move old furniture. While not opposed to the rule, its the outright lie to get the sale that bothered us. DO NOT TRUST ANY PROMISE GIVEN BY SALESPEOPLE OR STORE MANAGER.
I WILL NEVER BUY FROM THIS PLACE AGAIN! My mom wanted to surprise my husband and I with a new table for Christmas (we just bought our first home). In November we purchased the table and since then they have pushed back the arrival of our table THREE times. Everyone is customer service just says "there is nothing we can do". Apparently we will be without chairs until February 16th now, though I'm guessing they will push this day out again. If you can wait half a year for your furniture shop here, otherwise spare your sanity. THEY ARE AWFUL!!!!!!
The furniture is pretty good quality, however the sales people are really pushy and will pressure you into buying, so be prepared for that. However, if you are actually interested in something, say you'll come back later and they will most likely lower the price.
I really didn't like being in the store at all. It felt like you were being watched the whole time. I need time to sit and take in all of the features in a store like this and I did not get that. The couches and chairs weren't that comfortable and I found a better deal and comfort at Sam's club. I did however find a nice dining room table and chairs that I bought there. Unfortunately, it took about 2 weeks for it to arrive at the store, it was nice though and worth the wait. I do want another chair that was there, but I really don't want to go back into the store to be hounded and and followed around.
I found the sales people here just fine. Our sales rep. (Henry) was in fact excellent. He made sure we got what we were looking for. This is where the wonderful experience ended. Checking out (paying and scheduling delivery) took a very long time (at least 30 minutes and we were the only person the customer service rep was working with). They said it was because of a computer problem (fair enough). One of the selling points is a 14 day satisfaction guarantee. We discovered that the furniture wasn't the right fit for our home. I called Ashley to make arrangments to return it. I left a voice message and didn't get a call back. I then got a hold off someone the next day when I didn't get a call back and gave my number to a rep who was going to have someone call me. No phone call. I then called back the next day and finally spoke to someone who could help me. She told me that I would have to come into the store to make arrangements. I ended up doing this. The furniture was picked up. A few weeks later I received my credit card statement and found that the refund had not been posted. I called in and spoke to someone who was going to have a manager call me the next day and take care of the refund. This didn't happen. I called back again 2 days later and spoke to someone who finally processed the refund. Ashly has a nice showroom. I had a nice sales rep. Unfortunately their service after the sale is very poor.
For additional details on the offers on this page, click here to learn more.
0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.