Ashley Store | Tukwila, WA 98188

Amazing staff, thanks Leah(sp) and team. I will consider this store for my future furniture purchases. The manager (Lynnese), helped me pick out marching lamps for the bedroom set to accommodate my CPAPas well. Sonny gave to the perfect sales person Leah. Great job and wonderful experience.

Rick was very helpful and friendly through out. He suggested items that i needed.

Sydni is very patient and helpful!

Wonderful experience! Laya was very helpful with furnishing my space exactly the way I envisioned it. She was very patient, knowledgeable, and professional. Highly recommended!

⭐⭐⭐⭐⭐ I recently had the pleasure of working with Laya at Ashley Furniture, and I couldn't be more impressed with the outstanding service I received. From the moment I walked into the store, Laya was incredibly welcoming and attentive, making me feel like a valued customer. She took the time to understand my needs and preferences, offering expert advice and suggestions that helped me find the perfect pieces for my home. Laya's knowledge of the products and her keen eye for design made the entire shopping experience both enjoyable and stress-free. What truly set Laya apart was her genuine kindness and patience. She went above and beyond to ensure that I was satisfied with my choices and was always available to answer any questions I had. Her dedication to customer satisfaction is truly remarkable. Thanks to Laya's exceptional service, I left Ashley Furniture with beautiful furniture that I absolutely love. I highly recommend seeking her assistance for anyone in need of a seamless and pleasant shopping experience. Thank you, Laya, for your outstanding service!

Rick S was a very joyful, helpful and kind advisor! He made our experience very easy and pressure free. We came in for the first time and got what we were looking for that day because of his help. Thank you Rick for your help!

Laya at Ashely’s furniture was really nice and helpful. She helped me find everything I was looking for. Will definitely come back!

Rick was great!

Rick S - I would like to express my sincere gratitude for the exceptional customer service provided. His attentiveness and dedication to ensuring that we stayed within our budget were truly commendable. He went above and beyond by presenting us with a diverse range of options that perfectly aligned with our style preferences.

Just moved to seattle so 1st time shopping at Ashley’s Tukwila. My wife and I were welcomed by Jamal Mkuja and I must commend his friendliness, patience and zeal to help you around the store. We were indecisive so we left. Came back the next day and met Rick S, who was equally amazing! He helped us through the financing process, patiently explained insurance policies they have and generally was very friendly and super helpful. 5 stars , kudos 👏🏽

10/10 experience at the shop Great customer service from Jamal and Rick. Very knowledgeable and helpful. Totally recommend their service if you’re visiting the store!

Rick was extremely helpful, and made the buying experience easy and pressure-free.

My sales person Pat was amazing and so patient with me. I will be back and bringing friends and family. Go see Pat she will help you out. She is off Monday and Tuesday

Tukwila. Rr was geeat

The front office team is great! They provide good customer service. The whole staff is friendly.

Rick S was absolutely outstanding to work with. I enjoyed our visit and cannot wait to see our vision in the house.

Pat was amazing!!!!!!!! We will come back just to deal with her. Great customer service!!!!! 5 stars

My helper Rick S was great

We went to the store on July 6 to browse dining set and couches, met Jamal as our sales associate- he was polite, informative and pointed out features of our interested items. He and manager offered us good discounts- set up next delivery - the delivery and set up was flawless and on time. Very happy with the customer service we received- will definitely shop at Ashley again

Went in to Ashley's just to look around for some furniture, but left with many items! The worker who helped us, Jamal, was very kind, patient, and explained everything thoroughly. He made the experience comfortable and less stressful. He even let my family and I move items around the store to help us envision how our setup would look like. I'd recommend checking the store out during sale season! 🙂

Came in multiple times and Rick S was really patient with us! Great service, check out was super simple!

Rick was great! Made the process so easy and helped us pick out the best sofa for our family!

We bought furniture for our new place here and RR helped us and was very welcoming and helped us make the best decision in what furniture would fit best for our family! This is our favorite Ashley!

I thoroughly enjoyed my experience at Ashley Furniture in Tukwila, WA. I’m happy with my furniture. RR helped me out and answered all my questions.

I purchase a sectional sofa at the Tukwila location today. The price was great and the sofa very comfy. But the best part of the purchase was the salesman Jamal. He was informative, not pushy, found the product and scheduled delivery seamlessly. I’ve bought lots of furniture in my life and this was the best experience yet! Thank you Jamal!!!

Great experience purchasing a dresser and side stands. Easy check out and detailed explanation of delivery terms by Jamal. Happy to leave with furniture of our desire.

Jamal had exceptional service and really helped with making sure the couch would fit our living room space. He was honest about giving the opinion on how it would fit and just giving advice! Go and see Jamal!

I have never experienced customer service as bad as Ashely furniture. Their furnitures broke within a month of using it, mind you we barely even sat on the chairs. We have purchased insurance, which was a waste of money. Their customer care went back and forth with us repeating themselves for the past few months until they finally sent a delivery driver who literally came, looked at us and drove right off and when we called customer care they said contact the store we can’t help. The delivery drivers name was felipe. He literally pulled up, and left while we are WATCHING. we had to spend hours trying to get a hold of someone during our work hours for zero help and no answer and then drive an hour just to get a hold of a manager since no one will pick up the phone at the store. Absolute garbage, shame on your customer service Ashley furniture.

I had great experiences while shopping for some outdoor furniture Izar and Pat were particularly helpful and kind. The service was fast and efficient!

Sydni Horne was extremely helpful on the phone and then in person. I highly recommend her! Thank you, Judy and Dean Anderson

Jamal was excellent to work with. Ask for Jamal you won’t be disappointed!

Experience here was awesome. Outstanding customer service, Very flexible, answered all my questions, reasonable price. If anyone comes in see Rick he will help you with anything you need. If his manager is reading this “this man needs a raise” he will be a star in this company! MVP Rick! If I am in the area again, I will be a return customer.

Jamal was outstanding from the time we walked in the door to the time of our purchase.

Sydni Horne Was Great and Very helpful.

Rick was very helpful. He let me walk around and look before approaching me. Not pushy at all. Super helpful.

Sales rep sydni horne was super knowledgable and helped us find the best bed for us such a great experience as first time financer. She made it fun and was patient with all our questions

Bought a sofa and reclining chair here. Reasonable prices and lots of selection. I worked with Tom, who was knowledgeable and helpful. Thank you!

Askira and Rick were great sales associates! Dining room and bedroom furniture was a great value! The delivery team was efficient and polite with quick setup! I highly recommend the Ashley team!!

Rick from Ashley was great! He helped me purchase my couch and was very knowledgeable.

Rick did a great job helping us find the perfect furniture at the Tukwila store. Polite and very helpful!!

Jamal was thorough and very helpful! We got just what we needed

I had a very pleasant shopping experience at Ashley furniture store in Tukwila recently. The sales person that goes by RR was very helpful and answered all my questions. He took the time to help me get exactly what I need.

Jamal was really nice and helpful. He helped us find exactly what we were looking for. Thanks Jamal!

Ebrahim helped do very well.

Had the best experience today with Sydni. She was VERY patient, thorough, and very personable. Go visit her for your next furniture purchase.

(Translated by Google) Jmal Mkuja excellent service and very good attention 👌🏻 (Original) Jmal Mkuja excelente servicio y muy buena atención 👌🏻

Seamless experience purchasing a pull out couch with Jamal! Unbeatable cost and the couch AND pull out bed are both very comfortable.

It was great working with Jamal Mkuja. He was able to assist us ordering through the phone

Tukwila Ashley is amazing place to buy sofa. People were helpfula and made us comfortable.

couldn’t recommend Rick enough. Made our experience easy and enjoyable. Definitely ask for him :)

Jamal made the experience so enjoyable, excellent customer service

It was a great experience Sydni Horne was very knowledgeable and we got a great deal.

Rick S at Ashley sleep and home furniture stores was very helpful patients and was very professional. He is an asset to ASHLEY'S team. Will return just become his outstanding service. Promote him asap :)

Rick from Tukwila Ashley was very helpful, definitely recommended working with him.

Askari was helpful and we found great items for our home!!

Good service! Nice people

RR at Ashley in Tukwila was very helpful and friendly. He helped me pick out alot of furniture for our new home and made the process very easy! He even moved my coffee table over to the couch I wanted to buy to make sure it matched. I appreciated his input and knowledge. Thanks to him, I will be returning to Ashley for all my future furniture needs. Thank you RR for your excellent customer service!

Sydni DESERVES IT ALL ! GREAT CUSTOMER SERVICE ! Thank you for all your great help 🫶🏾 Everyone make sure you ask for Sydni at the Tukwila location!

Syndi worked with me on my new couch! She accompanied me when i came to the furniture store by myself. She even tested out the couches with me. She gave me plenty of options & provided just the information I needed to have the perfect couch for my place! Highly recommend working with her, she knows her stuff!!

Onkar Sohi was extremely helpful and We decided on a couch and an oversized swivel chair that we will be purchasing in Arizona.We felt bad that he wasn't able to get the credit.After showing us the products that we will purchase When we go to our second home in Az , he did an amazing job and was very kind and patient with us. We ended up purchasing discounted accessories.Vickie Hardtke

Rick. S was amazing ,helpful and easy to work with

Rick at Ashley’s is great! He help me find the perfect bedroom set. He is personable and respectful. I highly recommend Rick, to anyone who needs help looking for there next purchase of great quality furniture

Wonderful experience, employees and the manager were friendly and very helpful. Answered all the questions I had. Thank you for great experience.

Really enjoyed talking to Bea today! She helped me find a great piece of art and gave me ideas on dining sets.

Great day today not expecting to buy anything but the prices was too good to miss. And sydni really helped out with suggestions on my choices. I appreciate it.

Everyone was so friendly and helpful! I was able to get in and out with exactly what I needed

Knowledgeable and very friendly service from Rick S. Helped us to get the best deal for our budget. Thank you. It was a pleasure working with you today. Quick and simple.

Jamal was extremely helpful and got us exactly what we needed!

Had a great experience here. Rick helped us find the right furniture and answered all questions effectively! 10/10 recommend

*Disclaimer: Really long review due to the nonsense and unprofessional experiences I’ve had with this company/store. Really poor experience and customer service. I intentionally chose Ashley’s since it’s a well known furniture chain hoping they would have better operations, communication and customer service. Bought a sofa and booked delivery for a week out. The day of they called and informed me they were unable to delivery since the truck was too big and roads too narrow. Informed me they would call and reschedule. Did not call to reschedule. I called a few days later to find out what happened. They apologized and said they would connect with the warehouse for an availability. I told the person (I think it was a call center) what day and time and was informed they would call in few days to confirm the delivery. Again, did not receive a call. The day I was supposed to receive the sofa I called the store to find out what happened. The store associate apologized, he said he see’s the notes and that I called. He tried reaching the warehouse but was unable to since they were closed. He informed me someone would call me the following day. This is now going on 3 weeks. I received a call from the call center informing me of my delivery options. I told them I was on a tight schedule, had limited windows and would be out of town for 2 weeks the following weekend. She said she would see what she can do. I informed her of my experience thus far and let her know that it is their responsibility to make it right since they have not followed through on their obligations. She said I would receive a call within 24-48 hours and I informed her that 48 hours is Memorial Day so I would need a call by Sunday to make any adjustments to my schedule. I never received a call. I called the store asking to speak to a manager and the person that answered stated they were the office manager. I informed them of my experience and requested a refund since I no longer wanted their product. She apologized for my experience and stated that I would be receiving my refund within 24-48 hours. 4 days later, still have not received my refund which is why I’m writing this review. I called the store and asked to speak to the manager and the person that answered the phone stated they were the office manager. I informed them of what happened and they stated I did not receive my refund since the sofa was still on the truck and not in their inventory. WHAT?!!! I was/am livid. I paid $1400 for a sofa that I do not have, I’ve been misinformed about the process, I’ve had beyond poor communication and due to your lack of follow through I have not received my refund?! The person on the phone informed me I can come in store and get a refund. I told her I was out of town and told them that for the past 2 weeks so they need to figure out a way to make it right. She informed me that she’ll allegedly be able to refund me today and would call me back within a few hours. I told her my credit payment is due and need the refund so I don’t pay interest on it. They’ve had enough time to figure out a solution and I’ve been more than patient with them. So here I am at four weeks with no sofa and money still not refunded. I wish I could go to the store and tell the people looking to purchase from them to not and tell them of my experience. They need a retraining on effective customer service and possibly new management because this is beyond absurd. Do better!

We came in to order a coffee table and the African American lady that helped us barely cared to go over terms and conditions, any shipping or pick up information, wasn’t paying attention to see if she did in fact added the military discount, and overall body language was just off. I can tell she mainly cared to get rid of us and help the other family that was nearby. I don’t care if she’s helped them before, she needs to work on her customer service by a lot. I never got an emailed receipt. I regret having her help us tbh.

Sydni was great she helped us a lot and got wat we need thank you!

Love my New Love seat. At Ashley’s in Tukwila. Only work with Rick is you come. He will take good care of you. Excellent service !

My husband and I went to Ashley Store to look at beds for our guess bedrooms. The sales rep Jamal greeted us upon our arrival with a friendly smile. Jamal introduced himself and asked an important question “are you looking for something specific? We said yes and he said I can show you where are bedroom sets are! From that moment on Jamal was not pressuring us but standing by to just answer our questions. We decided to purchase a bed and mattress for both guests rooms. Jamal was professional, knowledgeable of Ashley’s products and had a genuine concern about our needs! We will be shopping at Ashley in the future and we will be asking got Jamal!!!

The Ashley’s employee Jamal he did a really nice job and the customer service was excellent. This person Jamal need a raise for doing excellent job today . Thankyou Jamal for the help today .

Great help! Happy with the service. Can’t wait to get my furniture.

Great transaction with Ricky

Bianca was awesome to work with! Will continue to shop at Ashley because of her service!

Rick from South Center store did great.

Amazing experience all around. Rick was super helpful, friendly, and talked through everything with us to get our new house almost completely furnished. Much better than any day scrolling in Wayfair. Would recommend to anyone looking for quality furniture.

Rick at the tukwila store was very helpful. He helped us find a great dining room table.

I had a fantastic experience at Ashley Store thanks to Rick. He was incredibly helpful in guiding us to the perfect dining table and even offered us a $25 discount!

I ordered a dining table and chairs, but what I got was completely wrong. The table was different from the one I saw in the store, and the chairs were the wrong color. I tried to fix the problem by calling customer service and visiting the store, but they still sent the same wrong chairs on the second delivery! I'm fed up with the store's poor communication and excuses. This is the worst customer service experience I've ever had. Every time I call, they make excuses and take forever to fix the issue. It's really frustrating and disappointing.

Just called and was on hold forever! So ridiculous to make people wait that long. I’ll take my money elsewhere

Rick from tukwila was great! Wonderful customer service.

Easy and great service! Rick was easy going, made the experience enjoyable. Felt comfortable shopping around and buying.

Ascari was very helpful and kind. Easy to talk to and found me a great sleeper sectional.

Rick was very help full in South Center Tukwila Ashleys.

Rick in tukwila location is wonderful!!

Sydni Horne was very friendly

Sydni Horne was such an amazing help in the tukwila store today. She helped us get a comfort test on a mattress and helped us buy couches and a dining table. She was so fun and such a great sales women!!

Sydni was so helpful and personable. I felt very taken care of.

Rick S. from Tukwila was amazing to work with. Very professional and friendly. Our experience with him didn't feel transactional but more personable. I would highly recommend working with him. The store vibe was also great. Clean and a lot of variety to choose from. All staff was friendly.

Rick helped us pick an amazing sofa for our living room! Awesome service!

Jamal was great super helpful!

Lonnie and Rick were Great! 👍 👍

The young man name Jamal did and excellent job give him a raise. I had a positive buying experience

Rick was a funny guy and was really nice

Very helpful and friendly staff, especially Sydni at the Tukwila Store! She had great personality and good product knowledge. Thank you!! ~ Shawn

Rick S is amazing not pushy but available to answer question. Great to work with and help me pick a couch I love!!

Rick S. was very helpful, considerate, and patient.

Rick S was great helping us find our couch!

Jamal is a great sales associate that I have never seen. He was very helpful, Explained everything perfectly to my understanding, and helped me with finding the perfect furniture for my home. I recommend to go see him if you have any troubles. 👍 Thank you Jamal!

Bought a sofa for my parents and really enjoyed the experience. RR was a great help in finding an affordable option. Really appreciated the teamwork. Everyone was friendly and helpful.

We had excellent service from Bea who greeted us at the door and showed us all we needed to see to Albert who helped us figure out all of the details to buy the perfect sectional for my new apartment!

We had a great experience. Albert Balatbat helped us and showed us all the options available. He was really patient and helpful during the process. He followed up with us and we were really happy with our selection.

Ruby and Mink were really helpful and super nice. Our shopping experience was delightful.

Rick S was so patient with us, as we took time to decide what we wanted in our home! Didn't feel pressured and he was easily accessible to answer any questions we had! Pleasant experience!

Pat made my experience shopping at Ashley such a breeze! She greeted me with warmth at the door, immediately identified my needs, and swiftly navigated me to products that meet my needs and were within my budget. She was not a pushy salesperson at any point, and she was able to offer me a discounted rate as well. She has 10 years of experience at Ashley and it shows in how effortlessly she zipped me around the building! Highly highly recommend shopping at Ashley Homestore and ask for Pat!

Rick helped me and my husband find our dream dining room chairs and provided us with excellent customer service

Tom was very helpful and professional in our furniture purchase. Thank you

Rick at the Tukwila south center Ashley furniture located was easy, understandable and very patient to work with. Thanks to him for out leather section. Very happy with his service. Ask for him he’s the coolest :)

(Translated by Google) Very friendly, good service and attentive to the customer, thanks to PAT,IZHAR and Rodrigo for the service (Original) Muy amables buen servicio y atentos con el cliente gracias a PAT,IZHAR y Rodrigo por el servicio

Great customer service and pricing

Rick was very kind and helpful. Not overly pushy. Would work with him again.

Rick at the Tukwila location was great! He was kind and attentive to my wants and needs for a new couch after moving to thenarea. A+

Sydni Horne did an awesome job helping us

Overall a very positive experience. Our salesperson Jamal was very helpful and responsive. We walked out with exactly the items we were looking for.

Sydni was super sweet, kind, and helpful. She'll be my go-to lady for furniture from now on!

Excellent Salesman Kumar knowledrable personable sales reprrsrntative We CANCELLED ORDER ON 4/8. Prior too delivery

Sydni was helpful from the moment we walked in to the moment we were purchasing our couch. Great customer service, very knowledgable with inventory. Thank you!

(Translated by Google) Terrible service I will never return to that store (Original) Pésimo servicio jamás volveré a esa tienda

Pat is the best. She stayed at me all through out my shopping. She waited on me anticipated my need provide me with options and most of all her Honesty during the educational process. Highlighted to me that I’m an actual customer and not a $ sign.

Jamal was very nice and helpful!

Askari was super helpful and gave us great tips!

Pat was AMAZING!!! We came in very lost and she helped us find the perfect couch that was the perfect size for us. If you want great service everyone seemed so friendly and helpful but definitely ask for Pat! She will take care of you!!

Albert was a great help while I was searching for a new sofa for our ministry. I appreciated that he was upfront, honest, and gave me the best service while shopping. I also appreciated that he even price-checked retailers within 50 miles to make sure I got the best price. Ask for him when you shop there! :)

Went for a new couch. Had a very friendly sales person Jamal. I had a pretty firm idea of what I was looking for and he showed me what I wanted within those bounds.

Jamal,the salesman was pretty nice.He was really helpul and he ensured we got what we were looking for🥰.

Amazing furniture and great staff. Ask for Ruby. Price and quality one stop shopping for everything .

We had a great experience! From the moment we walked in Jamal greeted us well, made sure that all of our questions and concerns were answered. Great customer service!

Rick from the Tukwila location was very helpful and friendly when he approached me and my wife as we got into the store. He showed me around the store for some options on the table I was looking for and also made me feel comfortable. Not once did I feel obligated to make a purchase and that’s exactly what I was hoping not to feel like. Thanks a lot Rick. I had to make sure I came back when he was there to get the table I really wanted. I will definitely come back for future furniture purchases!

Mink the sales associate at Ashley Furniture Store was very professional and patient with me when looking for the perfect recliner chair. He explained all of the features and benefits of the recliner. I would highly recommend Mink.

We went to the Tukwilla location looking for a dining table and Rick helped us immensely in choosing the right piece to fit our needs !!

Do not buy from Ashley’s they are trash it will be 2months and still haven’t received my couch

Rick was beyond helpful picking out my moms bedroom set, she changed her mind 5 times and he carried a nightstand around the store to make sure it went with the bed frame she wanted. Got his workout in, but helped her find her bedroom furniture!

Sydni helped us over a period of 2 days as we bought a lot of living and bedroom furniture. Her manager also stepped in to assist us, provide all the useful information and they helped us with getting good discounts. Overall extremely satisfied with their professionalism, cooperation and all the help. I tend to pay close attention to detail and understand I can get a little too detailed about little things. I’m happy both of them were extremely patient with me and cooperative.

Joshua was great, come see him NOW ,you won't be disappointed

We were greeted though mostly left alone, as I prefer. I hate it when people are 6 inches from you. Both Josh and Bo were very helpful and I made a good deal today with both a chair, ottoman and a Tempur-pedic mattress.

Easy and helpful!

Askari Lee was a great salesperson! He was very polite and helped us buy a lot of furniture. I will be back to buy more furniture and ask for Mr Lee again.

Jamal was amazing! Very patient and considerate of our needs. He showed us a lot of options after we explained what we were looking for. He suggested the best way to make the most of our space.

We purchased a sectional couch and a rug from Ashley and had it all delivered. The purchasing experience was good, fairly speedy and the sales person was very helpful. This is the only reason this review didn’t get 1 or 2 stars. We took the day off work to be home for the delivery which never came. Ashley had decided to reschedule our delivery for the following week with no communication to us. We now had to take an additional day off work. We asked for our $250 delivery charge to be refunded and Ashley declined, they eventually agreed to refund half the charge which does not make it good since I had to burn a day off to be home. The couch is great.

(Translated by Google) I am from Honduras and in my country there is a branch of Ashley homestore, I wanted to know if I make my purchase here, can they claim it there...???? (Original) Soy de Honduras y en mi país hay una sucursal de Ashley homestore quería saber si hago mi compra aquí lo pueden reclamar allá...????

We found Jamal quite knowledgeable about the products we were interested in and patient during our decision making. We were undecided on some things and he provided integral advice that positively impacted our choices. We plan to request Jamal when we visit the store to shop for our next living room furniture. Thanks Jamal!

If you need a sofa ask for Pat!! She is amazing!! This is the place to go!!

Russ was super helpful in finding a perfect sofa for my new apartment! He took us around the whole store and let us know about all the different options we had, and then once we decided on one, the delivery process was incredibly smooth. We had the couch delivered and assembled in my unit within 2 days of picking it out at the showroom! The prices are also very affordable here (in comparison to the Macy’s CLEARANCE store where prices do not even drop below $1000). Highly recommend this shop for buying a sofa!

Rick was very helpful!

DONT BUY the protection plan especially protectall. Even though you are still within the warranty, they will find the loop hole called "Gradual wear" to deny the claim. If you get a protection plan, use it within that 1st year of purchase.

Sydni did amazing and helped us greatly:)

Rick did a great job today of clearing up an issue with a recent purchase. Better yet, we found a better loveseat in the process and ordered it today, so give Rick a bonus! Great service!

Great help and has great taste

Rick’s the man to see, he was very helpful and made the experience quick and easy. Come see him for your furniture needs.

Clean place lots of great people

Rick is a good salesperson with knowledge and patients. Come to tukwila to use his experience and expertise! Thank you for all your help!!

Rick is best salesman! With good knowledge. First impression is great and he has welcoming face. Also, Very polite knowlegeable, knows his business. Very active, and fast when he was doing check out. In general, he is great person.

We had a fantastic experience at Ashley Furniture thanks to Rick! He was incredibly helpful and knowledgeable, going above and beyond to make sure we felt comfortable with our furniture purchase. I would highly recommend going to Rick for all your furniture buying needs.

Rick was very helpful and friendly with us. He helped us a lot and propose tons of ideas and options on how we should decorate our living room. He tried his best to give us the best deals possible and we’re so grateful for it. He even gave us an extra $25 off discount. Overall, it was a wonderful experience. We’ll be happy to come back if ever we need some more furniture.

It was a great experience in-store, Ariel did a fantastic job working with us and being patient as we discussed options. Ended up getting a couch and a rug. This was in January 2024, scheduled to deliver 3 months later in April. On the other hand, the delivery process has been a disaster. It was supposed to be delivered Monday 4/15, to our new place. I called the Saturday before to confirm the delivery date. Monday midday rolls around, and I haven't heard anything from Ashley's. I call in to track my delivery, and am told that the delivery was cancelled because the rug wasn't in stock. I don't care about the rug as much, it can just be put in after the couch is placed. They tell me they'll expedite the couch to me by Tuesday or Wednesday as a "partial delivery" then deliver the rug later. Wednesday morning rolls around, and I still have heard nothing. I called in and found out it was cancelled AGAIN. It's now set to arrive on Saturday, a day I won't be home for and have to send someone to sit at my place to sign for the pick-up. The cancellations and reschedules were frustrating, but things happen (though maybe they should have it more together for a delivery 3 months in advance 🤔). That part's moderately understandable, and forgivable. The unacceptable part of this was that I didn't receive ANY notifications/calls/emails about any of this. All communication happened because I called in. A ridiculous lack of customer care happens once the money is paid.

Rick at South center was very professional and knowledgeable. Very good experience buying with him!

they were really great with everything. good service!

Russ at Ashley's was super helpful and helped me get the best deal on some furniture. Definitely going back!

Everyone was very welcoming. Process was smooth & easy. Sydni was awesome with her customer service. Patient & with helpful ideas. A++++

Rick and Askavi helped us at the Southcenter location very friendly and helpful with purchase.

Great Experience. Ruby made the process easy from start to finish. Took them less than a week to deliver the couch and the whole family loves the furniture. Perfect price point and experience for a family with young children who are inevitably going to spill something. Solid transaction.

Great customer service. Was helped right away. Ask for Rick!

Great service in the show room

Rick and Russ are Rockstars! They helped us right from the time we walked in to the door (Southcenter Tukwila) and helped us choose the perfect dining table.

I had a great experience with Jamal helping me find a new dresser. He was attentive, gave great suggestions, and was really helpful from start to finish. I highly recommend asking for him specifically when you visit!

Askari and Lynnese was great and very helpful with my experience at Ashley's store. Would highly recommend.

Sydni had great service!

Jamal was great to work with.

Spent a few hours browsing with Tom, who was incredibly helpful! Everything arrived on time and in good condition.

Our representative Sydni was very friendly, efficient and informative! We appreciate her service and helping us buy our new sectional set. Thank you so much for making it easy for us!

Horrible customer service, they lie and will rip you off. DO NOT SHOP HERE. We bought an adjustable tempurpedic here in 2020. They charged us $10000 total. I thought that was high so I went to mattress depot and they quoted me THREE THOUSAND DOLLARS LESS for the same exact setup. Then when I tell Ashley, they say I can't refund the item but they'll give me gift cards to make up the difference. I have no choice but to take it. Turns out the several 50 or hundred dollar gift cards they gave me can only be used individually. This is probably the worst place you could go to buy furniture, not to mention none of their stuff is even comfortable. They've been scam artists since they were Levitz. Avoid this horrible business at all costs.

Russ patiently showed us arround all the sofas we had good shopping experience here

Jamal was so helpful and informative.

We walked in, found what we wanted. Our salesperson, Mink, took care of us just like that. Simple, and quick, with great customer service.

Rick was very helpful and knowledgeable in helping us find several furniture items

Sydney did such a good job helping us with finding the right furnitures & dining set for our place. Definitely recommend her.

Ashley Martinez and Izhar Vazquez are trustworthy, kind, patient, and absolutely wonderful to work with!! I brought kids with me and not only did I find the perfect furniture with help from Ashley and Izhar; but the whole team also took great care of my nephews!!! If I ever need more furniture, I am purchasing from THEM!! Wow!!! What a solid and commendable team!!! Go Tukwila!!!

I bought a couch from Ashly in 2020 with a protection plan. It broke and was repaired once before GSB refused to fix it and dragged its feet with the store credit for the replacement. GSB is no longer used for the protection plane with Ashly due to similar issues, and this is not a review for GSB, but I needed to provide the context for the following part of the review. Helyn from the Tukwila store assisted me in getting the store credit. After she got involved, the process flowed in a couple of days. They allowed me to go pick out a replacement with sales rep Albert who helped me pick a fantastic new couch and coffee table. They let me use the sales that weekend even though the store credit had not cleared. I returned once the credit was paid out and paid the difference with the sale. Both items shipped and were delivered within a few days without issue. Thank you again, Helyn and Albert, for all your help. You made a frustrating situation with GSB turn into a good experience once you got involved.

Love this location. They have great selection of furniture. Very friendly staff. Customer service is A+.

Jamal was great in walking us through the purchase and we are extremely satisfied

Ashley was great and my salesperson, Jamal was wonderful.

R.R. was very helpful, knowledgeable friendly and easy going.

Big thanks to Rick for helping us get in and out, with the exact rocker chair we needed, on the way! He was incredibly courteous, knowledgeable and quick! Southcenter Tukwila is decent furniture shopping 🙌

Great selection. Smells like sweat.

Jamal was amazing really helpful patient and walked us through everything prior to our purchase

Rick did an amazing job! He works at the Tukwila location. Highly recommended

Excellent and very knowledgeable

Great experience getting a couch. Jamal was great and incredibly helpful in buying my new couch! I had a great experience with him. If you’re buying from this store look for Jamal!

Ashley Furniture (Tukwila) was easy. I looked up online what I wanted and the sales rep - Ruby - helped me decide between the two pieces I researched. I didn't feel rushed or pressured. I cant wait for my couch to show up.

"I had a fantastic experience buying furniture for the first time at this store. Rick, our sales associate, was incredibly helpful and understanding throughout the entire process. He demonstrated exceptional patience and took the time to address all our questions and concerns. Mink and the manager Lynn Lynn were also instrumental in ensuring a smooth and enjoyable shopping experience. The whole team's professionalism and dedication to customer satisfaction were truly commendable. I highly appreciate their efforts and would like to thank them all for their excellent service.

We had some great help from RR, my wife and I were looking for furniture and were given great info and advice. The store has a great selection to see and experience in person.

RR will answer all questions what you want to ask. Thank you

Great experience! Great customer service

Found what we wanted and our sales person Bobo was a great help.

Very professional and helpful staff

My partner and I visited the store on 3/17/24 and worked with Rick. It was a welcoming and excellent buying experience. As a couch newbie and not much knowledge about fabric, size, and all the important components, Rick was very knowledgeable and personable. He gave us time and space to wonder and explore the couch options but also knew when to check on us, what questions to ask, and provide helpful perspective and best practices a new couch buyer. We ended up buying one that same day and felt very confident, informed, and excited about our decision. I'll be able to report on the white glove delivery service by the end of the month. I am incredibly impressed with the professionalism and environment at this location. Huge shout out to Rick for providing an outstanding experience!

I specifically came in today to see a particular couch that I've been eyeing online for quite some time. Unfortunately, this location didn't have it on the show floor. However, Lacey went above and beyond to assist me. She directed me to a couch with a similar material and comfort level, sparing me the hassle of driving to another city just to test it out. Before I left, she effortlessly answered every question I had about the couch, displaying an impressive depth of knowledge about the product. Lacey's professionalism, expertise, and vibrant personality have truly won me over. I can confidently say that I'll be returning to do business with her every time I shop here.

Lacey was great, she was very kind and helpful and did an outstanding job helping me decide what I want to put in my home office

Amazing people, amazing furniture, service is outstanding, honest and simple process

Immediate service when we arrived to the store. Askari was able to help us find what we needed and very friendly.

Sydni was so helpful and kind! She made the process of buying a new couch quick and easy.

Rick and Jamal helped us out get good deal on our sofas thanks you to both of them

Great place to shop home goods at, Rick S and Mink were the tow amazing gentlemen’s, they were helping us a lot to find our favourite staff and of course they were helping us to get the great deal too.

Thank you so much Rick for helping me find my new couch! You were so kind and helped me the literal second I walked in 10/10 service

My dinning table was supposed to arrive on march 13th when I bought it that’s what they told me they call me today telling me the chair was never in stock and that it won’t be in stock until apr and that on april 4th it can be delivered

Lots of selection

I have a very good experience with pat; she is great and helpful in many ways.

Very good

Bought new bedroom set Jamal was very detailed patient and helpful.

Pat was amazing. She help us pick a furniture and made the process very easy. Would recomment this ashley to everyone. Talk to pat and you will have a peace of mind

Very friendly and super helpful. They explain the process very well!!

Russ was amazing!

Went into today to buy a love seat, was instantly greeted and welcomed into the store. Very impressed with the overall professionalism amongst all the employees. Ended up working one on one with Russ who was the absolute best, super informative, very down to earth, and is truly trying to help you find the right couch for the right price. Highly recommend checking out this store if you are in the furniture market. Thank you again Russ!

Was very happy with our experience at this location today. Ashley M. was so very helpful, knowledgeable and patient with us as we made our decisions on our purchase. When we had questions, she had answers! Thank you Ashley M. for your assistance today, we appreciate it so much! Really looking forward to our new couch!

We worked with Rick Sohi, at the Southcenter location. He was wonderful! He was knowledgeable and very friendly! We will definitely ask for Rick next time we come in!

Cindy was very helpful with answering questions and being patient with us looking at different options while we searched for a recliner couch for our new home.

Russ, was AMAZING and walked me through the process of finding my perfect couch and table! I appreciate all of his help. Thank you and I’ll be back to Ashley’s.

Great service!

Working with Sydni H was the greatest furniture shopping experience I’ve ever had. Honestly she took her time she explained thoroughly and she allowed me to look around and touch every piece of furniture until we make decisions. Thank you.

Sydni was awesome! Super friendly and knowledgeable. I highly recommend working with her. Came in for barstools and left with barstools and an outdoor furniture set!

Great service, Ariel was so helpful and kind

Ashley is the best, I didn’t get to purchase anything because I’m broke. But she was very nice and understandable.

Very good service from Samantha

We bought a couch and had a great experience with RR!

Albert is great guy, which he helped with what we need.

My shopping experience at Ashley's was excellent, largely thanks to Ricky's knowledgeable assistance. His expertise and great sense of humor made the process smooth and enjoyable.

Ashley helped me pick out my living room. She is great. Ask for ashley

After months of looking for the perfect beds, sectionals, sofas, and loveseats, Samantha helped me browse the store, making a list of the items I loved. She and I continued to communicate about possibilities and sales, and when I was ready to make a purchase, she took me back around the store to look at both new and things on my list. I persisted, and I'm really pleased with Samantha's level of service.

I’ve been to Ashley in Tukwila a few times looking for new furniture items. Rick was very helpful. Great customer service. I will return in the future.

Went to Tukwila store & RR was so helpful and amazing!

cute!

Great store

Lonnie took time with me and helped me pick out a comfortable power recliner. Kumar was also awesome. Great place!!

Samantha was very helpful and answered all my questions! Thank you for your help in my purchase!

Rick, wonderful service.

Ashley Furniture’s handling of my dining table and chair order was a disaster. The salesperson messed up the order, resulting in split deliveries and delays. Customer support was unhelpful and unable to resolve issues effectively. Cancelling the order was a hassle, and I received no confirmation. Ultimately, I turned to Costco for a better experience. Avoid Ashley Furniture if you value efficiency and good service.

We had an amazing experience with Pat, we were looking for a mattress and after dealing with the pushy sales people at other stores Pat blew our expectations away and was kind, patient, and relatable. She is how every sales person should treat a customer, definitely go see her specifically and be prepared for an easy process and stress free shopping!

Ashley M provided such a great and easy experience. She is very knowledgeable and at no point did she push a sale. See Ashley M for your furniture needs!

Rick is the best ! Helped a lot !

Great store selection. My salesman, Albert, did a great job helping me find the best suitable furniture size for my living room.

Jamal was great thanks for your wonderful service

The Ashley employe created a welcoming environment . They listen to your need. advise you professionally.

Ashley was wonderfull and great to work with will come back soon.

Ashley did a great job finding the right furniture for me I know nothing about furniture but she made it easy! Ask for Ashley if you need any furniture

We went in today looking for a sectional couch for our new home. Rick helped us find the perfect couch for our new home and he was so helpful. He made our experience smooth and stress free. A lot of times it can feel like the workers are trying to sell you something and make money off of you, but Rick was very genuine and it did not feel that way at all. I’m definitely glad that he helped us today and will for sure be back when to buy more furniture. Thank you, Rick! :)

Just like any other Ashley home store I’ve ever visited. I did have a great salesperson, Rick Soti, assisting me very friendly, listened to everything I was looking for and did everything they could to help me. I would recommend requesting Rick at the front when you arrive.

Jemal was a great help!!

Really good customer service .Sohi was explaining everything to us.

Rick Sohi was very helpful.

I really do not like going to large furniture retailers as it reminds me of going to an auto dealer. And all the pain involved just to get a price b/c many times the online catalog doesn't give you the feel. I retired from 10+ years in tech business development. My last stint was in cybersecurity. "We" were dreading the journey. HOWEVER, @Ashley in Tukwila, we met a very good salesperson - Ricky. He is excellent and made the sales process a nice adventure. He's taking a break from tech startups. ;-) Friendly and took time to understand what our needs were. I was ready for the negotiation. The price was below what we anticipated so good on him and his manager for that. Based on our experience I recommend Ashley and look/ask for Ricky. You should be pleasantly surprised. Especially if you are a business dev/sales person and appreciate thoughtful, customer oriented selling.

Very helpful

We had a great experience buying what we exactly were looking for. Rick Sohi was very helpful in the whole process.

I have bad experience from the Ashley Store. I have bought couches in November, and that time they told me, we will deliver to this in six weeks. They called me twice, and gave me delivery date, but they didn’t yet, so I canceled my order today.

Russ was really great, made the furniture shopping experience real easy .

Askari was so helpful without being pushy. He made us laugh & showed us exactly what we were looking for. I'm excited to have our new bed & couch delivered!! Great showroom floor. Prices are high, but I'm hopeful the quality will be evident as this is our first purchase for a couch. Protection warranties are inexpensive so that was great.

Ariel was very helpful with my questions over the phone, she’s very knowledgeable about all of the furniture….

Askari was super helpful and attentive.

Very friendly Staff..

Worked with Ricky Sohi today. Fabulous salesman who was very friendly and knowledgeable on what we were needing. He met all of our needs and we were out the store in less than 60 minutes.

Had a great experience with sales person, Samantha!!

Great customer service and shopping experience!! 10 out of 10 recommend!!

Love the staff! Super nice and friendly. Definitely recommend coming here if you’re looking for good quality furniture.

Extremely grateful to Ashley associate team and especially Pam. Our online order item experienced extreme delays and we had to cancel the item. But needed the item ASAP. Called the store and they had in stock exactly what we needed, quickly sent us an invoice and set up a delivery in just a few days. We are very happy with the way they helped us!

Askari was so great today he helped me so good today ill definitely be back

The salesman was very professional and accommodating - very helpful. Thanks

Sam was the epitome of professional. Answered all questions and we felt very happy about all our purchases walking out the door. There needs to be more people like her

Amazing salesman, we found everything we wanted!

Kumar greeted us and was very helpful. We were able to purchase the tables we needed easily.

Samantha was wonderful! We always pay a visit to Kirk who usually takes care of us and is outstanding, but Samantha is giving him a run for his money!!

Samantha was great and made buying my new couch and side table so easy!!

Good material with good price and recommendations of sales person

Very helpful and knowledgeable of products

We had Great experience, thanks to RR he was so friendly, calm and polite very calm personality I rally appreciate his service and kindness. Thank u RR I don’t think

Thank u RR

Samantha did a great job helping me with a chair order. Very professional and courteous!

I purchased the sectional and sales associate Pat was very helpful. Thank

Was helped as soon as I walked through the door but once I made the sofa selection, the purchasing process took forever. It was also much more paperwork to use my Ashley credit card then it was to use my Discover, which I ended up opting for just to get out of there. Great selection of products though and get sales.

Nate is extremely polite and made sure that I was happy with my purchase! He went over the top with the price by giving me a 5% discount and triple checked that everything was correct before checking out 🙂 Thank you, Nate!

We had a great experience with Nathaniel Mendoza, from the moment we walked in the door. He is professional and very thorough.

Pat is so good and friendly too

I really really appreciate all the help today Thank you RR and the manager, you guys were amazing 🙏🙏🙏🙏 helping me with financing and showing me all what I want that was amazing!!!

We had an excellent experience at this furniture store, thanks to the outstanding service provided by Manager Lynnese and Representative Bobo. Their professionalism and helpfulness made our visit truly enjoyable. We highly appreciate their assistance.

The store was awesome with a great collection and decent prices. Make sure to ask for Pat; she is great!

We’ve driven by Ashley Furniture for many years and today was the day we went in. Omg! The moment we entered the store, we received the best customer service from RR! He explained it’s a showroom it would take 10-12 business days for delivery with assembly. I found a fabulous couch and dining table! RR was knowledgeable, professional, fun and, honest. Checking out was quick and easy. We picked the date that our furniture will be delivered as well. Consider stopping in Tukwila location Ashley Furniture and looking for RR! He’s the best.

Amazing place to shop, R&R was our sales man and he was super helpful friendly and was able to get us what we want. Higley recommend it

Just pursched dinning table and sales person name Bianca was really helpful and got us huge discount. Strongly recommand to everyone!

R r was a great guy

Nathaniel was awesome and very helpful!

Nate was so helpful! He never left our side and gave us his honest true opinion. We even got coverage for our new couch! Thanks Nate 🙏

Lonnie and Ruby did an awesome job of helping me find exactly the furniture I was searching for!

We had a great experience buying our dining room table here! Kumar was so helpful, he listened to our wants and needs and we found the perfect table! So happy!

If I could, I would rate them 0 stars!! I have never had so many issues with a furniture purchase. First, the salesman lied to us on the delivery date of our furniture, the delivery date arrives and they bring us the wrong sleeper sofa (the other sofa had to be delivered a different date), they come back to pick it up but can't deliver the correct one because it was damaged. We waited a two more weeks for it to get delivered only for it to break after 3 weeks!!!! File a claim, wait another week or two for a tech to tell us that it needs to be exchanged which we figured because the frame hold our sleeper mattress broke. Spend a week calling ashley to get an update and finally get it delivered today. Only to see that the couch is stained with blood and has an odor!! This is absolutely unacceptable. I paid for a new couch not used. If i wanted used, i could have found one on online. Customer service is hit or miss and now we have to wait for ANOTHER person to look at it before they can even do another exchange. The original rep said they could clean it 🤢🤢🤢. I'm sorry but I don't want furniture with someone else's blood.

I bought two pillows. The salesperson was knowledgeable and we got the right pillows at the right price.

So far, so good. We’ll see when it arrives as promised. Thanks to Jamal for the amazing service!

Askari lee was so good I loved his effort in making a sale I enjoyed his time he’s great keep him at Ashley’s

Very good experience. No pressure, just helpful customer service!

Good service ASKARI LEE WAS SO GREAT LOVE HIS WORKGOOD JOB AT EVERYTHINGHES REALLY A GOOD EMPLOYEE AND YOU GUYS DEFINITELYNEED TO KEEP HIM HES A GOOD VIBE AND GOOD CUSTOMERSERVICE LETS GO MR LEE

(Translated by Google) The attention was super good thanks to Mr. Russ for his attention and kindness (Original) La atención fuen super buena gracias al señor Russ por su atención y su amabilidad

Great store and collection! Russ helped us find the best piece and price :) wpuld def recommend

"Four stars" is my initial rating based on the ease of finding and purchasing what we were looking for. Russ, our sales person, did an excellent job of actually listening to what we wanted (so many sales people try to direct you to what they want to SELL rather than what you want to BUY), showing us the options and then completing the sale remotely, after we'd taken a few hours to consider our options. I say this is my "initial" rating because the item we ordered won't be delivered for several weeks, so I can't yet provide a rating for my total experience but so far, so good!

Great customer service and super easy to buy a couch! Lacey made our whole experience great as we searched for a sleeper sofa. She steered us towards one that we absolutely fell in love with and we can't wait for it to be delivered. My partner and I will definitely be coming back. Thanks Lacey (and Lacey's manager!)

Jamal was very knowledgeable about the products helped us get what we needed and wasn’t annoying

Service was excellent. In & out in 30 min with delivery set up in 2 days. Thank you for the great service and friendly staff.

Quick and easy process. Lacey is the best. She made the process simple and with understanding.

Love our recliner and Raquel was super helpful in helping us select just the right one for our needs.

I had a great experience with Ms Raquel and the finance team!! Thank you for your time !! Great service!!

Sales lady was excellent. Product arrived in nice condition. Overall a great experience

Great customer service end to end.

Our sales lady Ruby was great and very patient with us. She Was very helpful and gave many options and ideas. I will surely come here again and ask for her assistance. Thank you for the great service.

I was helped by Navid, who was very patient, listened well, and directed me to the product I would eventually purchase (after going to see what 4 other furniture stores had to offer). Yours was the first store on my list, and the last! I am looking forward to my delivery next week.

Made it easy to switch orders and adjust shipping dates.

Lacey made our experience at Ashely Furniture smooth and stress free.

Ruby was very pleasant and she listened to our needs and did not Presure us to it all. Lennis the Manager was also very effective and help us out to checked out. I was dissatisfied with the long wait to deliver our items.. the service was excellent.. keep up the good work..

The help was friendly and helpful we feel like we got the best deal.

Navid was great to work with. He quickly helped me order my dining chairs and helped with delivery and assembly. Highly recommend!

I always like this place. Well organized. Multiple staff to help. Their delivery and assembly options are easy

Good price and many style have.

Five stars for Ruby out of tukwila WA

We have had a wonderful experience when purchasing a couch here. The staff was very helpful and patient. And they really went above and beyond with our queries. I absolutely recommend this to everyone. P. S.: Look for Pat Manapat she is awesome.

Efficiently found what I was seeking. Salesman Albert very helpful.

Ms Raquel was fantastic. Helping me with my shopping. Very tentative and asked right questions to help me with my style

Great customer service with Mr.Russ

Russ and everyone was very helpful and friendly. Great prices and delivery made it easier.

Bad experience on the warranty I spend on buying bed, dresser and mattress They didn’t take care the way I was expecting

I live in Auburn and I just heard Rain (!haha!) transferred to Tukwila so we drove all the way out to this location to get that home feel she provides when you walk in the door. She pays attention to my wants in furniture and doesn’t try to push and prod like I am just a number. We love her energy and her smile. Great customer care from Rain …

friendly and quick!

Sales person was very helpfull

Raquel is amazing and knowledgeable. She offered great recommendations. She was patient as we were indecisive but she helped us walked out with everything we were looking for. Thanks Raquel.

Albert was very helpful and PROFESSIONAL. He is also a wonderful salesperson. Please keep him here to help more people. I really appreciate him. Thx. Aisha.

Romulo was very helpful

I worked with Russ and I found the perfect couch! Russ was great and their prices were amazing. I also don’t have to wait months to get a couch, only 4 days!!

Great service from Tom. Got discount for going in the store.

This Ashley Store was great and offered many quality products. Customer service rep was helpful and knowledgeable about the choices I made. The only disappointment I have is that after paying in full for my purchases, I now have to wait almost a month for my delivery. Had I known that, I might have chosen a different furniture store!!!

Isn’t it bad when you have to ask a sales associate to stop following you around the store ? As I walked in was asked if I needed help and replied “I’m just looking”, she then followed me around the whole store staring at me. I made sure she got her daily steps in though !!! As a side note their furniture is grossly over priced for the quality it is. The furniture is made of poorly covered MDF, pay a little more and get good quality classical furniture that will last. The trash they sell here won’t last a couple of years, Ikea is better quality.

Good service right away...customer service..my sales man is very good. I appreciate this service..thank you bro much respect

Would do business again, great customer service and selection. Go see Albert for all your needs!

Russ was helpful, not pushy, wanted us to shop around and come back if not found anything we liked. He was awesome!!!

Excellent quick service

I would rate 0 if i could. Super super bad quality and does not provide refund for mattress. Don’t trust sales there and don’t buy there!

We had an awesome experience at Ashley Furniture in Tukwila! Russ was absolutely wonderful and he was so patient with us as we went back and forth on deciding on the perfect sofa and loveseat for our new home. I’m so happy we decided to pass by Ashley. I truly recommend this store and Russ.

Had a great experience!! Russ helped us find the perfect furniture for our living room. He showed us similar models and explained all the features of each. I would absolutely recommend Ashley Furniture. Ask for Russ! You won’t regret it!

The product quality in Ashley is consistently outstanding, exceeding my expectations every time. I strongly recommend September who is the best sales Associate, helped us with patience and she makes sure that we are getting what we want.

Albert was very helpful on our sofa searching.

Albert him give me very good service, exelente, fabulous I recommend this store.

Albert was very helpful and professional.

This was such a positive experience. It is so difficult to find furniture and to have quality people helping you. I definitely rate this visit 5 stars!

Albert was amazing fast and friendly service. Would recommend coming to see him for a good shopping experience.

Great customer service! Awesome selection..

I had a good experience at Ashley store, because the associates explained everything well to me.

Lacey was very nice and helpful made my shopping experience easy and enjoyable

Albert and Mary was very helpful. We really appreciate that. We thank them so much. Their customer service were the best.

Pat M. and her manager are exceptional professionals! They are friendly, knowledgeable and most of all fun to shop with! Thank you ladies for all your help :)

We initially dealt with Harvey. On return Trinity and Mary gave us excellent and friendly customer service in organizing our couch. I would highly recommend going to Ashley furniture Tukwila.

Quick and easy trip to get my bed. Should be here next week, couldn’t have been easier.

Friendly and helpful folks, selection and purchase process was very straightforward! RR was great and helped us find furniture that fits our space!

O MY GOD RUN Sales people are nice but if you need anything they send you to customer care in India horrible cant understand them virtually impossible to call store directly get sent to India. 10 calls to cancel an order because we wanted another color. I wont risk doing any more business with them.

Russ was a great and understanding sales person!!

Walked around for 20-30mins and couldn't find someone to answer a few questions. Nobody at greeting desk at the front door, and literally all employees were on the phone or tablet watching videos. I like the selections that I could see in person. The product I was looking for was unfortunately online only.

Great selection, good prices

Thank you Russ Clapp. You have a wonderful attitude and very professional. Me and my Other half really enjoyed the conversations and information you gave us during our visit on Sunday October 8, 2023. Look forward to getting our new dining room set up next month in my new 1st purchase of a home.👍🤗👋

Abby is an amazing associate! She spent so much time with such patience and allowed us to see, sit, and experience to pick out the perfect recliner for our nursery! Mary the manager was also so helpful and we appreciated her allowing Abbi to spend so much time with us. We will be returning for other pieces for our family room! We look forward to Abbi and Mary helping us find the perfect things and pieces for our home! Highly recommend for clients/customers looking for large and small items for a beautiful home! Thanks to both of you for amazing service!

R.R gave me exceptional service and helped me choose wisely for my new dining room set for my new home!

Had an amazing experience with the customer service! Ruby, Mary, Dee and the entire staff was wonderful! I will definitely be back to purchase more items. Thank you for your help and wonder experience. Madeline - Ashley store Tukwila, WA

Great line of product and availability. Lacey was an excellent Customer Service rep. Didn't hassle us too much and let us decide and directed only as needed, not unsolicited. Great experience. I highly recommend this store.

Great Experience. Izhar was extremely helpful and very personable providing a very positive experience.

I was extremely impressed by the way Ms. Lynnese Prescott resolved an issue that I had and offered me her help, knowledge and made it possible for me to get the furniture I wanted with a delivery date to suit my schedule . The items in store are beautiful but the excellence in service by Ms. Prescott is priceless. I am truly a happy customer!

They were very helpful and able to price match which was a nice surprise! So excited for my new couch. Thank you Ashley!

Russ made the decision of buying a brand new sofa so easy! Many protection plans and benefits of buying at Ashley Furniture!

Wry helpful and professional! No surprises.. price as agreed

We ordered a lot of furniture from Ashley a few weeks ago and our barstools came to us as bar height instead of counter height. The sales associate incorrectly entered the item number in her POS system and my wife and I didn't notice. We asked the associate numerous times to make sure she ordered the correct item and she said she did. When the product was delivered, there were numerous deliveries arriving at the same time and we didn't check the shipping bill. I called customer service to simply ask for an exchange as these bar stools aren't even being used yet and in the same packaging that they arrived but was denied. I asked the customer service lady for a manager's phone number at the store and she was not allowed to give it out. LOL. What a terrible customer service organization......I guess I will cut them down myself and will never shop there again. This will be a great teaching moment for my 60 employees about how important it is to make it an easy enjoyable process for the customer rather than pointing at a bill that says they shipped the correct product. So frustrating.

We bought a sectional from Ashley Furniture and its arrived in a couple of days they delivered and arranged all the pieces. We are so in love with it.

Russ was great. Much fun & helpful

Russ was great, knowledgeable and friendly! He got us a great deal on our mattress and delivery. Only a two day wait. Thanks Ashley Home!

Excellent customer service, respectful and knowledgeable sales professional and one window shopping furniture store

I went in to look at furniture, ended up buying two pillows on clearance because we ran out of time. Well to buy these two pillows, we had to create an account, pay for the pillows, then wait for all the paperwork (again for the clearance pillows) to be collected from two places in the store. Since then I've received three emails and two texts from this store about my purchase of eleven dollars worth of pillows.

Jetta was amazing and helped us with our dinning room table. 5 star service

Trinity was awesome. Super low pressure sales person but also helpful and patient with us. Ask for Trinity if you go to the southcenter location!

Great service!! Great price!! Great couch!! Pat is wonderful to work with!!

We live in Issaquah, but make the trek to Tukwilla to go to Ashley anytime we need furniture. Recently we purchased a next generation couch, plus side tables and coffee table. Pat was amazing working with us! We were in and out within an hour. 12 month no interest financing is the way to go.

Furniture is really good quality, also considering they have a good warranty. Carlos helped me find a couch that fit my small apt perfectly, and taught me soo much about how they make their furniture, it was a pretty awesome experience 10/10.

Great customer service

Great shopping experience with Mr. RR

Carlos was very helpful and friendly. He helped me find the perfect set of chairs for our office lobby. The process was quick and efficient, highly recommend !

Annisa was amazing and helped made our purchases so easy and smooth!

Jetta was very kind helping us find a bed frame!!!

Five stars for how Annissa and Toni assisted us with our shopping.

September Jaylen and Toni assisted my husband and I on 9/19/23. They were all very personable attentive knowledgeable responsive and thorough. The information they relayed was precise and very helpful. We were shopping to replace a recliner for my son which made a lot more since than the previous high tech model and the purchase allowed for accessories. It was a great shopping experience!

Thank you Pat for your help!

Awesome experience. Russ was amazing and so helpful.

My husband and I had a great experience with this store! We really like our Sales Rep April, and her Manager Lynese. If you looking to get a furniture from Ashley in Tukwila, we recommend to look for them! They will really help you to get what you want.

We came looking for bar stools, we were attended by Netta. Such a welcoming place, Netta was kind and patient with us. Loved all the furniture will be coming back !

I love this place super friendly and love the staff definitely a store I’d recommend

It was a pleasant visit and the agent was very helpful and entertaining.

Russ was the BEST salesman!!! Get this guy recognized💓

Lacey was amazing with helping me get my new couch and mattress!!

Lacey was great

I had an in-store credit that I needed to use before it expired, I was helped by April and her manager Mary. They were very helpful.

Annissa and manager Lynnese did a great good helping us out.

We had an awesome experience working with Lacey! She was efficient, friendly, patient, and went above and beyond to help us with our couch experience. She definitely made our overall experience great!

great selection, but the staff are like poachers. you get different price’s depending on who you talk to. They say “free shipping” but charge $200 for them to bring it inside “assemble” . i’ve bought a couch here in the past and wasn’t happy with it. Only reason i came back to try again is because they messed up my order 2 years ago and i found out i had over $100 credit. 2 years after my purchase. i wouldn’t recommend to my family and friends better off buying at fred meyers or even costco!

Russ was wonderful! Best customer service!!

Low pressure today.

Thumbs up!!! She was very kindness. Mary, thank you so much.

Overpriced furniture with some difficult staff

Staff i interacted had knowledge of their product , was very professional and experienced

Went shopping during the Labor Day sale and bought a new couch that I am really excited about! Special thanks to Carlos O. for helping me find the right one. We looked at plenty of options and I really appreciated being able to take my time and not feel rushed. I recommend going to Ashley Furniture in Tukwila if you’re looking for reasonable prices and friendly and supportive staff, like Carlos.

Russ is absolutely fantastic. Great guy. Made for a wonderful shopping experience 😊

Lacey said hello to me and welcomed me into the store

Netta was amazing come to this Ashley’s u won’t be disappointed

He do good job

We were helped by Russ and it was a pleasure working with him. He helped us with what we were looking for and we found the perfect L couch for us. Thank you Russ!

Amazing customer service! Russ was so polite, informative and helpful. Never pressured us into buying anything (although we were adamant on purchasing a couch already). On top of that, Russ went above and beyond to matched deals from other stores to give us a better price for our sofa. Thank you Russ and Ashley's Furniture!

Russ was a great help with us purchasing our first sofa. He didn't pressure us into purchasing at all, but rather we felt more like he was a friend who wanted us to help us find the sofa for us. He even matched prices for us and made sure we were getting the best deal. Thank you Russ.

Easy. Good selection. Nice sales person Trinity. Great prices. In stock. No waiting for 10 weeks.

We had really great service and appreciated the care taken by the sales team.

Pat was an incredible saleswoman! We appreciated all her help. Very helpful and friendly.

Anissa

Harvey is great!

I have a hunch that I was supposed to meet RR today after my purchase online failed for whatever reason. I’ve been stressed out with my move process and frustrated with my online experience, but coming into the store and being immediately helped by him was a blessing. He was calm, patient, thorough in asking questions to order the right things and he made me feel very comfortable in the whole process. I left with a huge smile on my face and this is the reason why I continue to buy Ashley products, because of the ease of the in store process and commitment RR has to caring about others. Thank you again!

Look for Russ! He helped us get the best price and find something we absolutely love!!! Thank You ASHLEY

Donneta made the process so easy! first time shopper at Ashley furniture she made it feel comfortable shopping here:)

Excellent customer service at the Tukwila store.

September the sales rep wonderful and knowledgable

Great experience with Russ - 1 week delivery

Netta was amazing this is a good store

Mr. Russ was a good representative of the store. He understands when you suggest something. He knows how to guide you in what you choose

Mary is awesome

Prompt, friendly service!

Met with Carlos today, and he was very professional, knowledgeable, and really cared about the product I was looking for. He has clearly done his research on their products which was very helpful especially for someone like me who doesn’t know much about it. He was very patient with me in deciding which options to go with, making sure that I absolutely love what I buy. Very personable and friendly, I highly recommend seeing Carlos when deciding what furniture to buy!

We've purchased furniture from Ashley HomeStore on a few occasions now and each time has been a simple & pleasant experience. Their staff is super friendly and accommodating when it comes to answering our questions or helping with finalizing our purchase.

Furniture is great - decent price and quality. The delivery process, specifically confirming the delivery, SUUUUUCKS!!!!

Very helpful and kind service :) I felt very welcome and had my questions answered by Netta.

Jose at Ashley furniture gave us the best service, supervisor Josh was fantastic as well !! Thank you!

April was so helpful and made finding the right couch for my budget super easy!

My daughter and I stopped by Ashley today looking for some ideas for her room remodeling. Sales Associate September helped us today. She provided an excellent experience. No pressure sales, gave us enough space to look around, and when we had a questions she was right there to answer them. I recommend that you see September for your furniture/home needs the next time you stop by Ashley.

Trinity was very nice and helped us find exactly what we were looking for. Thank you!

September was fantastic! She was very helpful and kind!

(Translated by Google) Net (Original) Netta

April was great!

I had some uncertainty with a previous service representative at first but the next one I spoke with was professional and customer focused. She helped resolve some concerns and promptly called back at my convenience. Thank you!

This was great experience and Trinity was very helpful and knowledgeable about products

Carlos is awesome. Talk to him about your furniture needs for sure.

Thank you Netta ur amazing she paid attention to detail this store is nice

Chair was delivered and made awful creaking noises. I thought this was maybe because it is new. I gave it two weeks, then noticed broken wood coming out the bottom. Ashley's said they can only exchange furniture within 72 hours. I had no idea. This was not stated anywhere. So now, I paid almost $1000 for a broken chair. I hate the loud creaking sound so we don't use it. This company does not stand behind their furniture or its quality. Needless to say, I bought my bedroom set, couch, and entertainment set from a different company.

Came into Ashley today because I needed a new couch. September greeted me at the door and was nice enough to guide me to a couch within budget and that I liked . She had a great attitude with a willingness to help. I had been to a couple other stores before walking into Ashley and the employees were nothing like that. Needless to say I made the purchase with her. Go see September at Ashley she won’t let you down !

September was the most amazing person to help me out there with my new couch ! She was very helpful with assisting me on what I wanted which can be very picky at times but she walked me through it easy breezy and now me and my family are enjoying this beautiful couch!

Ross was amazing

Kumar was very helpful. Great experience!

Ashley did an amazing job. Thanks Netta/ Donneta

Navid, our sales associate, was very friendly and helped us find what we needed. Price and quality were great!

I first went to the Auburn store and was hounded by attendant’s after asking for time to browse through the store. When it came time to purchase I was told that my furniture could be “thrown” at the front door if I didn’t pay for the premium delivery. I visited the TUKWILA store and it was a completely different experience, Anissa and her manager Mary were very detailed oriented and explained everything about delivery and premium pricing.

Great service and sales support. She showed us everything we wanted to see and made our decision easy.

Tom was so helpful and patient with us as we were browsing the store. We are so excited for our new couch purchase. Thanks Tom and the Ashley team!

Really professional, explained a complex process in simple words! I really recommend them!!

Great place

Awesome class

Awesome information, very helpful explanations and good insight about the process and getting started

Jose and Trinity were very helpful and friendly. They helped me find the sofa sleeper I was looking for and made it a very easy process.

Had a great time with Netta today picking out some great pieces for our house remodel. She was very helpful and fun to work with.

My salesperson is Pat, she's very accommodating and she's knowledgeable. I bought my sofa and she is very helpful.

We bought a new couch and were promised a delivery date of Wednesday. In order to be there for the delivery, we took a vacation day. When the couch arrived, it was unpackaged and damaged. The delivery people advised us not to take it, because they said it appeared to be used. we were then forced to get a redelivery a week later, but a big part of our motivation in purchasing this particular couch from Ashley was the delivery date. Ashley declined to give us any compensation, or find a way to deliver the couch earlier. Disappointing to say the least.

Mary, Jose, and the whole team were incredibly helpful and knowledgeable. They went above and beyond in answering any questions and concerns I had and were all around so wonderful.

Lacey was incredible at helping me purchase furniture for my new place. She was so helpful and genuinely wanted me to be happy and get the best deal possible! Her energy is so infectious and she really made the whole experience so smooth and easy going. Highly recommend visiting this store and asking for Lacey for a professional, personable, and overall great experience!! Thank you Lacey!

Great products but really really expensive, this is a store for RICH PEOPLE

The sales person was knowledgeable, helpful and pleasant.

Great staff to help you find what you need, clean store, good atmosphere!

Excellent customer service. Didn’t spend any money and they still treated me well throughout.

Kumar was very intelligent, knowledgeable, patient and just plain great. We for sure do more business at Ashley AND bring ALL the family 😊❤️. Thank you for your service.

Went in to find a sleeper sofa. Jose greeted us immediately and personally showed us our options. He moved items out of our way so we could test them open and closed. Jose was so accommodating and helpful and professional. I never felt any sales pressure just exceptional assistance throughout the entire transaction.

I came in looking for a couch for my parents who just moved to Seattle. I left with a renewed appreciation of family, diversity, and the journey of life. And I also found a great couch at a great price. Thanks Russ, enjoy retirement with your family!

Excellent experience!!! I spent less than an hour in the store from start to finish Tom provided amazing service!!! Thank Ashley Tukwila Team!!!

Beautiful store

We had a great experience buying furniture from Ashely. Russ was our seller and helped vert much. Hi is a great saleperson.

Russ is awesome, He kindly helped us.

Wow!! Remodeled and refreshed! Store looks amazing!

Dinners did amazing love this location

Don neta was so helpful love this location

I like that the sales people where not too pushy helped us to think our options and really decided on what we really end wanted for a couch.

Kumar provided great Customer service.

Thank you for making our home wonderful again

Lynnese is awsome great customer service wonderful shopping experience Thank you

Take your business elsewhere, they lied about their furniture protection, lied about stock. The sofa has a nail sticking out and insurance asked us to fix it after which they would patch the hole…2 years of use but the sales people have lied to us about the insurance . Will never be going to Ashley ever again.

trinity was sweet and helped me fine exactly what I was looking for

It was great. Very patient and great to work with.

She was very helpful in helping us find what we wanted! Explaining the process. Very patient and super sweet! Very great full she helped us out on getting exactly what we were looking for!

Went to the tukwila store, I was impressed with the quality of service provided. Highly recommend!!!

RR was such a gem to work with at TWkulia location. He helped me find my rug and sofa. I appreciate his patience and knowledge. I will def be back again!

I ordered my son a loft style bunk bed with computer. It came out to almost $400. I ordered it online. I got no email, follow-up no phone number to contact anyone. No order of confirmation so I couldn't find my order for them. Took 4 and a 1/2 months to deliver the bedset which I was unaware of what's coming and I was out of town so though the bedset was taken by a neighbor. I filed a claim with Ashley found out the delivery date. I then found my bed now Ashley will not assist with the return. Of the bedset. They're stating it took me too long. To reach out to them. I had filed a stop payment with my bank. Because I thought it was a scam since I had no contact information. Ashley has no help to me at all. And I'm out $400

Russ was very helpful and informative when assisting me in buying my couch. It was a very simply process and I had an awesome experience. Thanks!

Can't make a delivery on time to save their life

The store manager Lynnese was awesome! She was polite, professional and showed lots of patience!!! She helped turn my new house into a HOME!!! so cozy... Definitely recommend her expertise!!!!

This store is amazing thank you Donneta

Donneta did an amazing job helping us. I would definitely recommend this furniture store.

Staff was wonderful and really helpful! Great Experience.

Great, courteous staff@

We love Mary💕👌

We were treated like Rock Stars! Thank you for outstanding service.

Sales Associate worked diligently with me to find items that would blend with my existing furniture.

This place is shoulder to shoulder discount furniture. It was hard to imagine in your living space just because of the sheer volume of clutter that is in the store. Midas 3-stars for the same stuff you would see at other discount furniture stores..

I worked with Lacey and to be honest she was the nicest person in the store. She came right up to me as soon as I walked in. I was originally just window shopping looking at prices. Now I’m talking with my wife and we are thinking about buying two different couch sets for our home and cabin. If I do go back I will refuse to work with anybody else due to the wonderful professionalism and care she showed me. Greatly appreciated 100% satisfaction!!

russ and alex are awesome. they’re very informative and helpful. ask for them when you’re buying here!

We had a great experience with September. She is my go to sales person.

Has good furniture and we got tables from them and they were great

Lacey was great, employee of the year

The employees in Tukwila were so nice and helpful. Trinity and the two employees at the desks helped alot for a very smooth purchase and answered all our questions. I went to lynnwood store and the manager were not helpful and did not care about our wishes and what we wanted. He was very unpolite with us and wasted our time. We ended up driving 1 hour to Tukwila because of the bad sales they had. Me and my husband are very happy we did that to purchase our house furniture and bedroom set from that store and was helped by a very nice and polite people.

Very helpful!

Great couch paired with wonderful customer service; easy to purchase with timely delivery and set-up. Will shop again!

Mary B did an excellent job finding me a great deal for my budget

The products here are top notch and priced fairly. The staff is friendly and professional and their manager, Mary is an all star! Her interior design skills are some of the best you’ll find. If you want a great experience, hurry in today!

I was a very nice service 5 stars

Lacey was great

Our salesman A. Rod was extremely helpful and friendly, made the process easy. Thank you for making easy for us

Not friendly or helpful.

DO NOT buy from Ashley. I purchased a loveseat on 6/3 with the expected delivery date on 6/6. A couple days later I was told it was out of stock and will be delivered on 6/13. The next day I was told it will be delivered on 7/1. So I called to canceled the order on 6/9. Now it's been two weeks and they still haven't given me the refund, and they told me to wait for another 3 days to get a response. Absolutely terrible service.

I'm certain that no buyer has received his item on time, or at least a week after the specified time. This store needs to be monitored by the owner and the concerned authorities. Look at all the reviews. Everyone complains about delivery and constant lying in set up the delivary time, not now but over the past 8 years. I bought some furniture almost 6 years ago, and I got a very funny story where I did not receive the furniture even after a month of purchase and communication with boring customer service, and I've already decided not to deal with this store again, until 10 days ago, I had to buy something new and my wife told me that she does not think that the problem of six years will be repeated, they must have improved and developed. Look what happened today 🤣 Within one hour I received two calls from Ashley's staff, the first told me that we have to delay your order by a week, and the second said we need to delay your order by two weeks behind the specified date and there is no guarantee of that. I'll leave the decision to y'all!

They will be nice to you until sale is complete and that's it. The dining table I bought was delivered to us a month later (this was agreed upon, so fine) and the guys that came to deliver were in a hurry to leave, and they didn't assemble my table well (for which we had paid $100+). On calling the customer service back, they promised that they'd send a technician 3 days later. I took off expecting the technician only to realize later after calling them that they rescheduled on their own without letting me know. The lady I originally spoke to said she will initiate an email for refund, however, the new lady who informed me of the reschedule said need to go to the store where I bought. Sneaky practices, subpar delivery and assembly experience. Never buy from them. Edit: after a year the dining table broke, however, Ashley actually gave me a replacement table for free. Upgrading from 1 to 3 stars just for this gesture.

Store Staff Tom was very helpful with my purchase and was able to get additional in store credits. Will come back if I need other furniture.

Affordable prices, great options

We really like the furniture and the employees are not pushy or aggressive and very helpful.

never been to this store but my name is ashley and my parents went here and got good furniture when i was an itty bitty baby so 5 stars please hire me when i’m older

I recently made a purchase from Ashley and was having some issues with a defective product. I reached out to the customer service line and was having trouble getting information about what I needed to do to file a warranty claim. I decided to reach out to the Tukwila store and ended up talking to Helyn, the office supervisor. Helyn was extraordinary, she immediately took charge of my issue and began working on getting me a solution. Getting everything resolved took a few days and Helyn stayed on top of it the entire time. She said she’d call or email me to keep me in the loop and, to my honest surprise, she did exactly that. I was able to be connected with the escalation team who set me up with a technician. After getting the appointment set up, Helyn called to make sure I had received a call from Ashley and had gotten my appointment scheduled. I am so impressed with this store’s commitment to customer service and specifically with how wonderful Helyn was throughout the process. I can tell you, as I continue shopping for furniture pieces, this is the store that will get my business every single time. Huge thanks to Helyn and the Tukwila Ashley team!

My ENTIRE FAMILY has shopped with your nany SAFEWAYS, THROUGHOUT USA. Our lives are WORKING PEOPLE. OUR hopes lean towards our younger generation. Which, we Thank our Safeways Resources to helping our kids in today's society... we also need seniors help to work, due to this inflation, as our seniors can't afford the inflation , as we have no children to help us financially,

Great customer service and great sofas in all price ranges!

We could not find in the display area but Russ helped us quickly and efficiently. We were in the store in less than 30 min.

Loved LaTisha's and Russ' customer service and support. I know where to buy my furniture moving forward... Ashley 's! :)

Russ was great! Such a nice helpful salesman. I really appreciated his help.

Lacey was an extremely helpful, friendly and fun salesperson! We had a great experience, and she was extremely helpful, but even more patient, because we decided to go with a couch and ottoman after initially looking for a smaller sectional. Thank you Lacey!

Super helpful & attentive, and got us a great deal!

Izhar Vasquez was very helpful! He found us the perfect double recliner! He was very professional, courteous and knowledgeable. His calm demeanor made us feel very confident that we chose the right piece!

Worked with Dani at the Tukwilla location the entire team took such good care of me! Definitely will be back when it’s time

Lacey was so helpful! She knew exactly what to show me when I said I wanted a new mattress. She was not pushy at all and was very knowledgeable. Thank you Lacey!

When I arrived at the store with my daughter, two sales representatives were having a conversation. One of them saw me looking around- Kumamoto Agnihotri. He interrupted his conversation with his colleague (who clearly saw me and didn’t pause one second). Mr. Agnihotri asked if he could help me. It was perfect because I knew exactly what I wanted (I had been on-line) and he assisted me in making a purchase for my deck. He was polite, knowledgeable, professional, and certainly reflected the motto, “customers come first.” I was happy to make the purchase and am thrilled to give this five-star rating to an awesome salesman and human being who saw me when his partner refused to.

Trinity was really patient and allowed me to ask question after question I not only ended up with a bed, but I also ended with a nice couch & dining table, with an plan to finance these items with a low interest credit card . No interest when I pay within months. She did this And I didn't feel any unwanted pressure. Thanks ASHLEY TEAM

Russ at Ashley in Tukwila helped me figure out just what I needed and what I wanted. Thank you, Russ.

Friendly staff that didn't push too hard

Easy and simple process. Found what we were looking for without the hassle.

Kumar was very helpful.

Lacey is a pro!

Russ was super helpful in finding exactly what we wanted and sharing all the thing we needed to consider in making our purchase. Ask for him by name and you won't be disappointed!

Great service. Extremely nice great prices.

Please do yourself a favor and DO NOT shop here. I got a defective couch that was exchanged. I had to purchase a new warranty and was told the warranty on the defective couch would be returned. I’ve been calling every single week for the last 2+ months and every time I get told “you will receive the refund today or tomorrow.” Still nothing. Very shady business practices. Also be warned that when you exchange a defective couch the refund you get will be much smaller than what you paid, since they won’t refund all the taxes and fees. The couches are also poorly built.

Delivery was great. Very pleased with the sofa and the price.

Trouble shooting is clutch. Not enough said in reviews when all the team works like a “TEAM” a win for both the customer first and the sales team. Will continue to shop this Ashley whenever able!

Loved working with Dee at the front desk! Very friendly environment! Recommend for anyone who is looking for some furniture.

Lynnese was awesome to work with. She is the store manager and extremely friendly and accommodating! No pressure to buy and great service! Highly recommend coming and asking for her. 🙌🏽

Had a great experience here. The sales associate Christian helped me find what I needed with no hassle, he even got me a warranty for a killer price! I will definitely buy more furniture from here in the future.

Very friendly and helpful

Thank you so much! Great service all around.

Christian was excellent at helping me choose a bed and sofa. He was very knowledgeable and patient while I roamed around the store testing things out multiple times!

Trinity was amazing. Our third visit. Our third time with her perfect custom service.

Trinity did an awesome job

Great customer service with efficient sales processing.

I was helped by Dee while I was at your Tukwilla store and she was very patient with me and quite pleasant to deal with. It was a good experience. I will definitely recommend Ashley to my friends and family.

A-Rod was very helpful

An awesome time picking out furniture for this new chapter of my life Cierra was beyond helpful! The team behind her was smart sweet and hilarious! Thank you for everything

Came in here to just browse and left with a desk, same day. Thanks to ARod for showing me what I could take home today. I really needed a nice desk. Super helpful and what a great store location!

Amazing experience, Naveed is amazing. He was so patient with us and help us a lot to find the best thing that we needed.

Mehari was very helpful, very outgoing and knowledgeable. Would recommended him, ask for Mehari!

Store is well stocked with furniture and the staff are friendly and helpful.

Alex hooked my boy Armen with a nice couch. 👍🏽👍🏽

Trinity was very helpful and love the store So many things!! Love my table!!

A-rod! So helpful. This team is great. I had such an amazing experience. I wasn’t sure what could fit in my space and they helped me make a vision come to life! Thank you.

Cierra is friendly and helpful and a good choice to help you find what you are looking for!

This store is killing it! Everyone’s friendly they made my furniture buying experience very fun and I’m excited for my furniture. Big shoutout to Pat my RSA, Mary Myers the sales manager and the Office Lead Helyn Williams! You ladies rock! I’m coming back for more!

A few weeks ago, we had the pleasure of working with Trinity at Ashley Furniture Home Store and couldn't be more pleased with my experience. From the moment we walked into the store, Trinity made us feel welcome and valued as customers. She took the time to really listen to our needs and preferences and then went above and beyond to help us find the perfect pieces for our home. Trinity's expertise and product knowledge were incredibly impressive, and she was able to answer all of my questions with ease. Thanks to Trinity's guidance and expertise, we were able to find exactly what we're looking for. We couldn't be happier with our new furniture and the exceptional service received from Trinity. I would highly recommend her to anyone in need of a knowledgeable, friendly, and dedicated sales associate. Thank you, Trinity!

Went in this store Because I need a new mattress so I wanted to decided which one was perfect for me and Christian was the one who helped me and he gave me all the info I needed and was extremely patient, helpful and most important really polite👍I will definitely be coming back

Helyn W. at the Ashley Furniture Tukwila, WA. Store did an fantastic job in helping us select new kitchen / breakfast nook seating. The supply-chain issues were a drawback — the pieces had shipping delays & got stuck in California longer than expected. Helyn did a good job of communicating what was happening with the order.

Good vibes all around! So many deals and great products 😁

Trinity did a great job helping me find a new couch. 10/10 would recommend. :)

I went to the Ashley Furniture store in Tukwila to search for a chair for my dressing area. Helyn was my salesperson and was very patient and helpful in my selection. Helyn said that I might need to assemble the chair, but not only did it get delivered perfectly, it was also assembled. I would definitely recommend and return because of Helyns customer service!

Sales rep Christian has exceptional customer service and is such a hard worker. He will go out of his way to help and always go above and beyond. He’s the best!

I had a amazing experience at Ashley home furniture I loved how everyone was very nice I forgot his name but a nice man helped me buy my couch and was very patient with my questions coming back for my recliner very soon

Huge thank you to Christian he was very helpful and answered all my questions and was overall great. I had a wonderful experience here

Russ and Jaz were really helpful!! They both went above and beyond in helping me with my purchase, along with excellent customer service, would definitely come again next time i need anymore furniture!!

Trinity was really nice helping us choose the best matress for us.

Alex, the salesperson at the store was terrific!

Trinity was very helpful and friendly! We ended up leaving with exactly what we were looking for in a couch.

Ana is the best customer service representative She is amazing on what she does!!

if you are looking for new furniture for your place just go somewhere else i have good service from the sales guy but he lie , after payment was done he told me i have to wait 1 month for delivery is ridiculous i have and other quote from other furniture they told me 3 days delivery after deal close anyways i trust on sales guy i told him its ok if delivery is made before april 19 because i have a trip out town after the 19 april and guess what i have delivery but incomplete they told me i have to wait another month for the rest of my order B S , I dont like to leave bad reviews but ashley furniture deserved it,im still waiting for the shipment from china or i don't know from where but 2 months is ridiculous so they can bring the rest of my order !!!!!!!!

We appreciated the gracious help from Lacey and Alex for guidance to complete our living room vision! Both so helpful and patient while we made our decisions. We will be back for finishing touches! Count on these folks!

Huge shout out to Christian, the Ashley Furniture Sales Associate, who assisted me this past weekend. He was very knowledgeable, courteous, and super helpful throughout the purchasing process! Many thanks for the superior customer service!

I brought a sofa from here. Sales man Dastan was awesome. He help me to figure out the quality of sofa. looking forward to do business with Dastan again.

I was helped by Jaylen in customer service, he was very helpful and great! He helped me and my mom find a great couch set in our budget. We are so satisfied :)

I worked with the sales rep, Mary, she made the whole process very easy and fast! I had other sales reps offer to answer any questions as well, as I walked throughout the showroom. Scott is the best!

Lacey was my sales associate and all I can say is thank you, she was very friendly at first site, I bought a sofa and she sold me a mattress and bedroom set. Delivery was amazing and everything I bought was great thanks lace K

Robert was great! Very helpful and got what I needed for my new families home!! Definitely the best customer service I have had. Thank you Robert for all your help!

Attentive service without being pushy

Great Customer Service. Good Work Environment. Everyone is nice and polite.

Customer service was very helpful and professional ❤️

Lacey was extraordinarily helpful and knowledgeable .

I work with Lacey and this lady is the best. Lacey is very professional, intelligent and have knowledge of Ashley Furniture products. Lacey handles transactions very smoothly. I would definitely give Lacey a Five Stars!

TRINITY WAS AWESOME. FEOM START TO FINISH 1 HR. VERY PROFESSIONAL AND HELPFUL.

I met a very patient sales associate name Lacey Johnson. Being sixty nine years old and being my first time shopping for new furniture was kinda of scary. But she has excellent customer service. I walk out with all the things I need. She made sure my things were delivered on time. She told me that she would make it hassle free and she did. I have told several friends to ask for her. I just want to say good job young lady.

Trinity helped us to find our new bedroom set, she is very nice and listened to our needs. She explained all the financial questions we had . Also Mary the sales manager was super nice, highly recommend Ashley home store Tukwila Employees are super friendly.

Trinity was fabulous in helping us find our new couch and coffee table. She gave us great recommendations and the process to get everything scheduled was quick and painless. Would definitely come back and see her again next time I need some furniture.

Alex was amazing! I was able to every piece of furniture I needed for my new home. I walked in the door with a budget and Alex helped me stay in budget. I am so happy with my experience and the items I purchased.

If you are looking for friendly and no pressure shopping I highly I recommend Pat! She’s awesome. We had a great experience, delivery was on time with first purchase it was reclining couch and we just bought another two more furnitures and it’s coming next week can’t wait!

Pat was amazing and she helped us buy a couch and two weeks after we bought bed frame and dining set! she definitely good at her job and very friendly!

Pat was such an amazing saleswoman she really helped me out. Great place!

This place is awesome for people moving into their first apartment or home (me). I went in and kinda walked around looking at sofas and an associate helped me out. He asked what I was looking for and I gave him a very general idea and so we started looking at different sofas and was able to give him and idea of what I wanted as far as color or style of sofa. After a few minutes, we were able to find a sofa in stock at their warehouse and was exactly what I was looking for. Don’t bother going to IKEA. Ashley’s has proper furniture that isn’t cheaply made college kid products. If anything, Ashley’s prices are lower and better quality. Out the door with taxes and delivery/assembly includes, the total was lower than even the cheaper sofas IKEA sells without tax and delivery. They were so helpful and were able to narrow down what I wanted and that’s exactly what I got for much cheaper than I predicted.

Kumar was very helpful

The store staff were great at time of purchase. After giving my NEW phone number 2x. It still was not in system I set up my delivery and setup for the 24th. Heard nothing. Went into the store to find out it was there error and then wouldn't refund my delivery fee. Could NOT guarantee next day delivery. Had to cancel my order. How unprofessional. My friends daughter brought a bedroom set and paid for delivery...that was left at the office for her to take to her apt. Horrible!

Ashley has a very good selection and I just took my time and browse the store. When I found what I wanted my sales rep was super helpful and we got the transaction completed very efficiently. My delivery won’t be for one month so I can’t speak about that yet. But my sales experience was very good. Update: delivery was excellent. It came when it was scheduled, I was kept informed by the driver of when they would arrive, and when they did get here, the delivery staff was so friendly. They check to make sure each piece is in good condition and made my delivery a really good experience.

Excellent experience all around , thanks Navid and lanise!

Excellent selection of furniture and it can be gotten quickly. Extremely knowledgeable & friendly staff.

Great furniture and great white glove service.

I bought i mattress from there was not what i wanted not firm had holes they came took pictures and still no solution they said 72 hours will contact you to see what will happen and nothing I got my mattress since dicember and now they will not change it for another one, I have a 1 year warranty, they had me go back and forth im really disappointed. Never will buy from there again I was told it was a great place to buy i guess not !!

Updated* Recently purchased a bedroom set, dresser and two night stands. Delivery was scheduled for February 26, 2023 between 845am and 1245pm. It showed up at 8pm that night. We called 3 different times that day about when the delivery would arrive and spoke with call center staff that sounded like they were stoned out of their minds. Not one call from Ashley saying the delivery was delayed. The furniture arrived in undamaged boxes for a momentary sigh of relief. Once we unboxed the the furniture one of the night stands marble tops was unlevel and there was a tear in the felt lining the top drawer. We called the Tukeilla Ashley store where we purchased the furniture the next day and were informed that since we didn't pay for "premium delivery" we would have to return the piece to the warehouse over an hour away south of Tacoma. This is insanity. For clarity, they delivered an expensive piece of furniture that wasn't damaged from delivery but defective from the manufacturer. And now I have to take half a day out of my time to deliver the defective piece to your warehouse so you can have another one delivered to my house? Guys, this is 2023 we all have camera's phones and email. The office manager at Ashley Tukwilla says that "it's against Ashley's policy and there's no way to send pictures of the defective furniture". I tried to reason with her, look you're going to have to deliver a new piece anyway. Let me send you pictures of the piece, it's obvious it is defective. Then deliver the new one and pick up the trash you sent in the first place. This "policy" is a complete screw you from Ashley furniture to every customer. The lack of customer service is absolutely mind boggling. We are currently awaiting a call from the general manager whom I called two days ago without response. Called again today and have a second request to speak with the manager. Never received a call back. Update* Visited the store March 9th and again the office managers complete lack of interest in rectifying the situation was really crazy. Then, thankfully the sales manager came over and listened to me, looked at the pictures and said, "It's clearly not damage from shipping, I don't know why we couldn't equal exchange the bad piece for a new one." She then needed to talk with another manager to clear it. Thanked her and went on my way. Received a call the following day to schedule delivery. Bottom line, is it shouldn't be this hard to get somewhere when a company like Ashley delivers you a piece of trash furniture.

The sales rep was great, Christian Rivas, very helpful

Pat was awesome and knowledgeable, she gave me honest and insightful advice which helped me to make good decisions on buying big purchases.