Ashley | Tukwila, WA 98188

Ashley has a very good selection and I just took my time and browse the store. When I found what I wanted my sales rep was super helpful and we got the transaction completed very efficiently. My delivery won’t be for one month so I can’t speak about that yet. But my sales experience was very good.

I bought a sofa online and the whole process has been a nightmare. First they didn't show up the weekend they were supposed to and I had to wait an extra week for delivery. Then they spent the next 10 days repeatedly charging my credit for the sofa and delivery fees over and over again until I had to cancel my card today. No matter how many days I spent calling them during my lunch break it wouldn't stop. Good luck reaching the store itself and getting help and the online call center people are equally as useless to resolve issues. I will never buy from Ashley again, ever.

Excellent experience all around , thanks Navid and lanise!

Excellent selection of furniture and it can be gotten quickly. Extremely knowledgeable & friendly staff.

Great furniture and great white glove service.

I bought i mattress from there was not what i wanted not firm had holes they came took pictures and still no solution they said 72 hours will contact you to see what will happen and nothing I got my mattress since dicember and now they will not change it for another one, I have a 1 year warranty, they had me go back and forth im really disappointed. Never will buy from there again I was told it was a great place to buy i guess not !!

Updated* Recently purchased a bedroom set, dresser and two night stands. Delivery was scheduled for February 26, 2023 between 845am and 1245pm. It showed up at 8pm that night. We called 3 different times that day about when the delivery would arrive and spoke with call center staff that sounded like they were stoned out of their minds. Not one call from Ashley saying the delivery was delayed. The furniture arrived in undamaged boxes for a momentary sigh of relief. Once we unboxed the the furniture one of the night stands marble tops was unlevel and there was a tear in the felt lining the top drawer. We called the Tukeilla Ashley store where we purchased the furniture the next day and were informed that since we didn't pay for "premium delivery" we would have to return the piece to the warehouse over an hour away south of Tacoma. This is insanity. For clarity, they delivered an expensive piece of furniture that wasn't damaged from delivery but defective from the manufacturer. And now I have to take half a day out of my time to deliver the defective piece to your warehouse so you can have another one delivered to my house? Guys, this is 2023 we all have camera's phones and email. The office manager at Ashley Tukwilla says that "it's against Ashley's policy and there's no way to send pictures of the defective furniture". I tried to reason with her, look you're going to have to deliver a new piece anyway. Let me send you pictures of the piece, it's obvious it is defective. Then deliver the new one and pick up the trash you sent in the first place. This "policy" is a complete screw you from Ashley furniture to every customer. The lack of customer service is absolutely mind boggling. We are currently awaiting a call from the general manager whom I called two days ago without response. Called again today and have a second request to speak with the manager. Never received a call back. Update* Visited the store March 9th and again the office managers complete lack of interest in rectifying the situation was really crazy. Then, thankfully the sales manager came over and listened to me, looked at the pictures and said, "It's clearly not damage from shipping, I don't know why we couldn't equal exchange the bad piece for a new one." She then needed to talk with another manager to clear it. Thanked her and went on my way. Received a call the following day to schedule delivery. Bottom line, is it shouldn't be this hard to get somewhere when a company like Ashley delivers you a piece of trash furniture.