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Ashley Store | Beckley, WV 25801
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Beckley, WV represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Beckley, WV
At Ashley Beckley, we respect the love and pride that our neighbors put into decorating their homes. That’s why we’re honored to help customers in Beckley, Raleigh County, and Southern West Virginia find the decor and home furnishings they need to refresh their space or create a special spot to unwind with family and friends. Whether you’re shopping for a large single-family home or a small apartment, stop by our showroom today to check out our extensive selection, all at affordable prices.
How To Find Us & When To Visit
You’ll find our Ashley Beckley showroom at 1412 N. Eisenhower Drive, at the intersection of U.S. 19 and Ragland Road (near Raleigh County Animal Hospital). Shop from 10 a.m. to 7 p.m. Monday through Thursday, from 10 a.m. to 8 p.m. on Friday and Saturday, and from 1 p.m. to 6 p.m. on Sunday. For more information about our store or other Ashley locations in West Virginia, please visit our website or call us at (681) 207-7458.
Shop Style and Quality in Beckley
Ashley Beckley offers a range of styles that don’t scrimp on quality, whether you’re searching for mid-century modern to modern farmhouse and beyond. Our Lindyn Collection, for instance, offers customizable and standard sectionals in warm neutral hues that complement several color palettes. The smooth platform foundation system of these pieces resists sagging three times better than a traditional spring system, looking lush and inviting with no dips or sags.
Our other living room furniture lines include power sectionals and reclining sofas with durable performance fabrics, hidden storage, and smooth lines. Ready to ramp up your entertainment options? Check out our selection of home theater seating, lighting, gaming desks, and dining sets, along with our array of outdoor furniture to kick back and relax on warm nights.
Speaking of nights, our mattresses are bound to grant you a great night’s sleep. Our customers rave about the complete sleep systems from Tempur-Pedic, Beautyrest Black, and Purple. We also carry leading brands such as Simmons, Sealy, Serta, Sterns & Foster, and our own rigorously tested Ashley Sleep line. Each brand features the latest in comfort technology that also keeps sleepers cool.
Need help putting it all together? Ashley Beckley offers in-home and appointment design services, but our knowledgeable, friendly staff is also here to answer questions as you explore the store.
Ashley Beckley Gives Back
We’re delighted to give back to our community as well as help our neighbors create lasting home memories. At Ashley Beckley, our social responsibility initiatives include Ashley’s charitable Hope to Dream program, which has helped more than 125,000 children in North America since 2010 have sweet dreams. We believe that a good night’s sleep helps children lead healthier, more productive lives, so we donate a portion of our mattress sales to enable deserving children to receive their own beds, complete with a mattress, bedding, bed frame, and pillows.
What our customers say
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Tracy was beyond helpful and made everything go smoothly.
Tracy Vass did a great job!! Super helpful, made the process great and we love our new sectional! Thank you so much!
Wonderful service. So grateful for a positive shopping experience and creative attention to detail.
I had a very good experience with Hannah from beckley location. She was very kind and helped us find the perfect couch, ask for Hannah!
Tracy was very helpful! We love our new couch!
Excellent
We love Ashley Homestore! We bought our Tempurpedic mattress and our living room suit there. Avery, our salesman, is awesome at his job! Highly recommend him and Ashley Homestore!!
Tracey
We had an excellent experience with Hannah, who was very nice and helpful in assisting us to get the patio set we wanted. We are satisfied customers.
Tracy was super helpful and very pleasant. Would definitely be a return customer because of her.
Shane was amazing and very professional. He was extremely helpful during our furniture and mattress decisions, and gave helpful insight to help our selections. If you go to Ashley’s in Beckley, request Shane!
Hannah was very nice and extremely thorough when we were at the store thank you
Hannah was so helpful and friendly!!
Shane was awesome. Very helpful and knowledgeable. Very personable and easy to converse with. Will purchase from him again.
We came into Ashley furniture today and was kindly greeted by Benjamin Wheeler. He was super nice and helpful.
Avery and Cierra made my shopping experience very smooth and easy! Thank you all for the excellent service.
Great experience . Avery went out his way to help answer any questions we had.
Aeriana Wheeler was friendly and amazing. As soon as we walked in we were immediately greeted with a friendly smile. She gave us amazing help with finding what we were looking for and covered any concerns. 10/10 :)
Adriana Wheeler greeted me as soon as I entered the store and helped me pick out a living set in my price range. She was excellent I will be shopping here again!!!!
Tracy at Ashley in Beckley WV was wonderful to work with & was very helpful with our purchase
Hannah was just awesome we just felt in love with her! We would recommend her to anyone that wants a very personal sales person! Thanks Hannah!
Bought a set of couches here the salesman was excellent. He knew his products well and made sure they fit our needs. He was former military and his personality made couch shopping a little more pleasant. The delivery guys were great too getting us set up professionally and were also kind
Avery is great! Very helpful and made our purchase easy!
Terrible experience. When I went into the store, a gentleman helped me pick a couch out and got on the computer and quoted me $1100. Great! Decided to finance it for 6 months. The guy helping me got pulled away and swapped out with a lady. Got applied and approved for the financing. Then she tries to rush the order without saying anything else. I have to ask what the final price is, and she quotes me $2700??? Didn’t say anything. Long story short, we end up ordering it for a little over 1400. Supposed to be here in 6 week. Great! Whatever. That’s fine. This was the first week in April. Fast forward to today, I still do not have my couch. The keep pushing ETA back every time I call. Now it’s supposed to be here next week, but we all know that’s not happening. My order will be cancelled if it’s not here and they don’t offer an incentive to wait longer. No integrity on the sales team and can’t trust the companies ETAs. Update 7/2024: They have recently brought in a new terrific manager, Mark Davis, since purchasing the furniture. Mark did an excellent job at trying to make things right. If I could give mark alone a 5 star I would. When in doubt, ask for him!
The salesperson told me a footboard would not work with the bed I purchased. The headboard isn’t attached to anything! The delivery people told be I needed a bed frame to attach it! Kinda disappointed!
Avery was knowledgeable and helpful while buying out furniture
This was the best furniture shopping experience we’ve had yet! Shane and Ben both, we’re so helpful and intuitive about when we needed them and when we needed space to discuss just all around anything we needed. I highly recommend paying them a visit for your furniture needs!
Shane and Ben were very helpful! They made furniture shopping easy and painless. The next time we need any kind of furniture, we will be back to see them!
Avery was very helpful
Hannah is a great sales lady the best actually thanks Hannah
Hannah was very helpful
Ben is Awesome!!
Ben was amazing! Got us an amazing deal!
Ben Wheeler was very cordial and very knowledgeable. He was also very patient as we tried out various mattresses. Working with Ben was a pleasant experience, more than with most salespeople.
Hannah was FANTASTIC. From the second we walked in, she was very helpful, kind, and knowledgeable. We would 100% return to this center to purchase furniture and would recommend it to anyone shopping in the area.
Great Super helpful
I had a wonderful experience with Avery. He was very helpful and knowledgeable of their different recliner chairs. We went to multiple places, and Ashley furniture was by far the best as far as product and customer service!!
When I entered the store, everyone was very pleasant and greeted me. Tracy waited on me and she was very patient and helpful. I really appreciate sales persons like this. Keep up the good work👍
Avery was very helpful and polite and extremely knowledgeable about their merchandise. We plan to go back again soon!
Tracy was very enthusiastic, informative, and very sweet and helpful. Me &my mother was very impressed with her service. I'm glad she assisted us with getting the perfect sofa and loveseat I've been looking for and she gave us a great deal!
Benjamin wheeler
Ben was great to work with. He helped us find 2 bedroom suites, a sectional, and mattress set. We will back to furnish the rest of our new home.
Ben was excellent. Very helpful.
Tracy did an outstanding job assisting my wife and I. We recommend Tracy for any and all furniture needs!
My husband & I had the BEST experience on Monday with Tracy. She was so patient with us & so kind throughout the entire experience. We now have a beautiful new bedroom suite, the comfiest mattress, & cutest sectional to show for it! Thank you, Tracy!
Hannah W is honestly the best. She is so patient and knowledgeable. I couldn’t ask for a better rep! Ashley really got lucky snagging her!
I absolutely recommend Hannah! She is great!
Got a great mattress from Avery Swearengin, he gave me the hook up and took care of all my needs.
Hannah was very helpful and friendly. Will come back again and ask for her
Tracy Vass was very helpful and Knowledgeable in helping us with our selection.
Arianna was the best sales person and very personable. She spent alot of time helping us, and was very patient. Very pleased.
Tracy was absolutely wonderful! We came in for a mattress and we left with not only the mattress, but also a whole bedroom set for an amazing deal. She made the entire process easy & stress free! I would highly recommend shopping with Tracy!
Tracy provided premium customer service with me discussing the different sales that were taking place. She did online research to see which furniture was readily available and which would needed to be manufactured. The price on the particular piece of furniture had increased from the time I first grew interest to the time I was ready to make the purchase. She was able check her resources and online pricing and secure the best pricing available for me. I’m very pleased with Tracy and my experience with Ashley furniture.
Avery was very knowledgable about the bed & dresser we were inquiring about & actually bought due to his helpfulness! Our experience at Ashley’s was very pleasant today & we will definitely be back!!
We ordered a bedroom set and Avery was very courteous and knowledgeable of the furniture you sell. Avery made the process very easy and a breeze, we also checked with him on a tv stand and will be back to see him about that. Thanks so much Avery.
Beckley store was amazing and delivery guys were OUTSTANDING so worth it.
Hannah Wilson has always been super friendly anytime I come in and does great at finding what I’m looking for.
Hannah was a great salesperson. She goes above and beyond for this company. She doesn’t just care about making a sale she cares that you’ll be happy, she cares about the company. I’ve recommended all of my friends and family to go to Ashley home furniture and ask for Hannah. She makes you feel like family, she should be running that place. Give that girl a raise!!! I was a grumpy old lady when I came in and a happy one when I left
Hannah was very friendly & did everything she could to help us! She was very attentive to all the customers in the store!
Tracy Vass took great care of Kelly and me at the Ashley Store in Beckley. Wre highly recommend this salesperson and this store!
Hannah Wilson is so good at what she does she had lots of information about financing and even had suggestions on furniture I highly recommend Hannah
Ask for Avery, he’s awesome!
Avery did an amazing job helping us get our new sectional couch .
Avery was fantastic in presentation and sales presence.
Tracy was so patient and kind. She stayed with us through the whole experience answering all of our questions and showing us all of the options that were available. What I really appreciate is that when we talked about getting the furniture delivered, she gave us a realistic expectation that helped us to plan. Wonderful experience!
Great store!! Ask for tracy, she’s the best!
Nice lady name Hannah helped me, very knowledgeable and friendly. I would recommend her every time.
My representative, Hannah was the absolute best! She was informative, patient, and kind. Give that girl a raise!!
extremely happy with the services they provided and one of the employees named Hannah did everything she could to help me get what I wanted highly recommend her if you’re looking for furniture!
I have never been more excited to shop for my home thanks to Hannah Wilson at the beckley location! I showed her my vision and she was full of positivity joy and ideas for me! BY FAR THE BEST customer service I have EVER experienced I will be sending everyone I know that is wanting to upgrade their home straight to Hannah !
All of the workers are kind especially Hannah! She’s hard working and knows how to sell to someone. She’s amazing!!
Hannah Wilson was very friendly and helpful
Hannah Wilson was very helpful and a lovely person
Tracy was super helpful and polite. We had a great experience!
Second time making a purchase here at Ashley’s furniture in Beckley! Hannah listened to how we have pets and toddlers and showed us what material on couches would be best suited for us! She was awesome!
Tracy has helped us find furniture for our home since we first got married! She has provided the best customer service for years and has been extremely helpful. We plan to always stick with her in the future!
Tracy was very helpful and knowledgeable. We were looking for something without a console and she knew exactly what sets those were!
Tracy was very knowledgebale and helpful when choosing furniture that fit our specific needs.
Tracy was wonderful! Found me exactly what I needed and at a great price too. I recommend seeing her anytime you are in need of new furniture!
Tracy always leads us in the right direction. Thanks for another good experience.
Ben and Tracy were very helpful with my purchase! Much appreciated
Friendly, knowledgeable, and helpful. Only negative was having to wait about 20 minutes or more to pay for my purchase because either only one person at the store is allowed to handle all purchases, even if you are paying cash, and that person was not in the store at the time I needed to complete my purchase. So, if you are in a rush, this may not be the store for you if that person is not available for you to complete your purchase. This store needs to look at training one or two more people to be able to complete purchases. If I hadn't needed the product that day, I would have gone to a different store.
Hannah was amazing! couldn’t have picked our mattress without her!
Hannah was so helpful! She was very knowledgeable about the couches and beds I was interested in and helped us find the perfect one for us! She is also very kind and personable, made us feel super welcome as soon as we walked in the door!
Avery & Mark were both very helpful! I had to get furnishings for our new home all while my husband was in the hospital and they were both helpful making sure I would get something comfortable for both of us and that would work for us. Triple thumbs up!!!
Great experience at Ashley Furniture in Beckley! Thank you Tracy for helping me find the perfect fit for my little guys bedroom!!
Hannah was very polite and very knowledgeable about the products. She made our purchase easy and very painless!!! She was amazing!
We had a very pleasant experience with Avery! He is very kind and knowledgeable. He is so friendly. We will do buisness here again.( the Beckley store)
Avery was great to work with! He gave suggestions that were helpful and he was knowledgeable about the furniture.
We enjoyed working with Avery. Very knowledgeable, helpful and fun to work with. We will definitely be repeat customers.
Avery was one of the best salesman that I’ve ever met and he knew all about the product I was looking for!!!
Avery was one of the best salesman I’ve ever done business with and had complete knowledge over the product (beds) that he was showing us.
Avery was extremely helpful with picking out a mattress. We will definitely be asking for him again when we shop at Ashley Store.
Avery was very helpful with our mattress selection.
Great place friendly staff
Avery was so personable and helpful when it came time for me to buy a couch! He had extensive knowledge on every piece I looked at, making me feel confident in my pick!
Avery was great to help us with finding the perfect recliner and love seat. He took time to explain each piece of furniture he showed us and allowed us time to make the decision that was best for us. If I ever am shopping for furniture in the future I will come here again.
Avery took his time to assist me and find exactly what I was needing to fulfill my needs. He was polite and made the chore of choosing and purchasing furniture a delightful experience.
Tracy Vass was so knowledgeable and helped us purchase a mattress and base today. Would highly recommend.
Tracy was a great representative of Ashley furniture!! She was very knowledgeable and helped guide us in our matress selection. She is a great employee.
Tracy was wonderful to work with! She was knowledgable and so helpful. We will definitely be purchasing more from her in the future. I highly recommend visiting Ashley in Beckley and asking for Tracy!!
Great selection and wonderful help from Aeriana!!
Great buying experience with Avery.
Had a wonderful experience at the Ashley store shopping Tracy was very helpful and very easy to talk to.
No pressure; great inventory; very professional sales associate and great delivery team
The Ashley Store in Beckley has a great welcoming environment. The employees there are all very friendly and knowledgeable, especially Tracy! I will definitely be recommending this business and Tracy to friends and family when they are looking to buy furniture. I also spoke with Mark, who was very friendly and professional. I was impressed with my experience and will definitely return!
Ashley was fantastic in helping find me right furniture for my home. Mark the manager was great, awesome place to do business.
Avery was Very informative about your products & added some great suggestions along the way! Very Friendly & Polite!!!
My husband and I have been looking for the right mattress for awile. Tracy's knowledge really helped us choose a great mattress. We will be back for sure and will definitely ask for Tracy! Thank you!!
Tracy was very nice and explained our options
Avery shared exceptional knowledge of troublesome sleep practices and the available products to correct them. As someone who has had lots of recent problems with getting a good night's sleep without waking up in pain I appreciate the effort he spent toward finding a solution that I am very much looking forward to.
Second time buying with Ashley and pleased with the service. Avery was great to work with and a big help.
Avery was super nice and very knowledgeable about the mattresses. I really feel my husband and I will finally start sleeping well finally! We haven't done that in many months!
Avery was great in assisting us with getting both a couch and a mattress
Avery was very helpful in helping us find a couch to fit our needs
I had a wonderful experience at the Beckley location. Everyone was friendly and helpful. Avery and Mark are both a delight to talk to. They listened to me and helped me find exactly what I was looking for. Avery made the purchase easy and enjoyable. I’ll be going here for my furniture from now on!
Ben was awesome! He helped me pick new end tables and lamp and I love them!!
Avery was awesome helping us update some of our outdated furniture! We will definitely be shopping with him again!
My wife and I were looking for a new couch for our home. Avery did a fantastic job assisting us. He was very knowledgeable about the different furniture manufacturers and helped us find what we needed and wanted. We will definitely be back to work with Avery in the future.
Thank you Avery! Once again you’ve given us excellent customer service at Ashley Furniture! :)
Avery was great
Tracy Vass help me and my husband pick out the perfect dressers for our bedroom!
Tracy Vass helped us out tremendously. Will be coming back to see her for future purchases.
Avery was very knowledgeable and made our shopping experience super easy, barely an inconvenience! He answered every question and was courteous and helpful with our needs/wants!
Avery was very friendly, helpful and relatable
Tracy's vibe was awesome and made my shopping experience enjoyable. Will return in the future.
I'm so excited! I found exactly what I was looking for and it was extremely affordable! Thanks so much!
Avery was absolutely great!
Avery was very polite and knowledgeable
Good experience at this store. Avery did an awesome job with our purchase. Very friendly and helpful!
I Had a great experience buying my furniture. Avery was the best sales Person I've dealt with anywhere for a long time.
Tracy at Ashley helped us find the best mattress!
Avery was very easy to work with. He was very knowledgable about all products.
Ashley furniture employees in Beckley, WV were incredibly professional and well educated with their products. Tracy Vass the saleswoman we had the pleasure to work with today was amazing! We walked in to look around and she talked us into a new living room suit within 20 minutes! Give that lady a head position cause Im a hard sale and a penny pincher but she had the sale before I even realized it was going to be ours! Incredible Talent!!!
Tracy Vass was extremely helpful and knowledgeable. I had a great experience and very happy with my purchase!
Tracy Vass in Beckley was super nice and helpful. Made for an easy process.
Tracy was very helpful in finding our needle in a haystack sectional. Our living room space is an odd size and she helped us get it configured and ordered. Her price on the store even beat the online price! I highly recommend Tracy at Ashley Homestore in Beckley WV.
Avery was great to work with and made the buying process simple!
Avery was great to deal with. Very knowledgeable and got us a great price.
Ben was great to work with and helped immensely with our large purchase. Could not recommend him more!
Very helpful and very respectful
Greeted by everyone as I went in , all seemed to grasp what item I was looking for
Avery Swearengin was super helpful and guided us to the best couch for us. I highly recommend Avery and Ashley home store.
Avery was wonderful! Definitely recommend!!
I was searching for furniture for my new home I looked at 4 different furniture stores.The reason I chose ashley was because of the most excellent salesmanship of Tracy vass she was very energitc,personable and made my shopping experience very easy to get the deal done.
Avery thank you so much for the help we had an amazing experience with you
Ben was hospitable and knowledgeable of the products. Will be returning for any future furniture needs!
Tracy Vass was very nice and was honest about everything. Good salesman.
Loved this store. Everone was polite. Benjamin was very kind and helpful .
Staff was very professional and helpful while in store and ordering. Shipping did take a while. Would shop here and order again.
They were all nice from the time we walked in until we left. Answered any question we had Aeriana was took time to explain all options to us and was very understanding with all our concerns. Customer service was great. Leaving 3 stars because I feel like Ashley throws in a lot of charges that are unnecessary. They charge $99 for delivery and $49 for a bag for them to take your old mattress so I told them I will just pick it up. Just to pick it up they charge $49. Feel like that is a rip off. Also not happy that you kind of don’t have an option but to spend even more $ on mattress protectors or you won’t get a warranty. Also have to wait 2-4 weeks for it to come in because they can’t keep anything in stock at the store. Hopefully it will be worth the wait once we get the new mattress.
Great service from Avery!
Avery was very informative and friendly. He was awesome at helping my husband and I pick out a bed that fit both of our preferences. Overall, everyone was very kind.
Avery was awesome! He answered our questions & was very knowledgeable. We will definitely seek his help when need more furniture.
Benjamin was very helpful when we were looking for a power reclining furniture set.
I am so excited about my new purchase! Tracy V. went above and beyond to help me find exactly what I wanted. Absolutely recommend Ashley Furniture and be sure to ask for Tracy!
Tracy was amazing. She was very personal and walked me around the store matching pillows until I found the right couch and chair for me. I had a wonderful time picking out my couch with her. She is an amazing asset to your location. Thank you, Tracy!
My sales associate Tracy was extremely helpful. She was able to answer any questions and provide information that I needed.
Great experience. Sale and delivery crew were the best!
Aerianna was wonderful. Answered all our questions and helped us figure out the best fit for us!
I just purchased a new bedroom suite for my daughter from your sales associate Avery. He was extremely helpful and very knowledgeable about your products. Avery went above and beyond to make our experience great!
Recently purchased a new sofa and loveseat as well as a dining room set from Ashley in Beckley. Tracy Vass was a wonderful sales person. She made herself available to answer any and all questions we had. Definitely recommend working with her for your next furniture purchase.
Avery is the real deal!
Avery was amazing and so helpful! So happy with our purchase!
I love Ashley Furniture. Tracy Vass is an exceptional sales lady! She definitely exceeded my expectations. I highly recommend!
Aeriana Wheeler, is absolutely amazing so much help and amazing to work with!
Aeriana Wheeler was wonderful!
Avery was great to work with, I will definitely ask for him in the future.
Every one in the store is very helpful. Always friendly and fun to do business with
Great service
Thank you Tracy Vass!
Great experience very customer service focused. Aeriana did a great job of listening to our needs and helping us pick out the correct items. We’ll definitely come back for the rest of our home furniture needs!
We delt with Ariana Wheeler she did a great job at answering all of me and my wife questions I would 100% do business with her again great employee
Ariana Wheeler made my experience shopping for a recliner very enjoyable. She was pleasant, kind and extremely knowledgeable.
Tracy helped us out, and did a wonderful job. She was very friendly and not pushy at all. I would recommend her to anyone! She was also very patient with me even though I’m very indecisive.
Tracy helped us get everything we needed and more! Would buy from her and the Beckley store again!
Friendly staff, Avery was amazing. He helped us look for the perfect pieces for our needs over several months, always with a kind word and a smile on his face. We will definitely be back when we need something else.
They are friendly and helpful in store. Our set came in the time frame we were told! Avery assisted in showing multiple pieces to our family within the parameters we told him. Delivery was smooth and the guys were very helpful with setup. Check them out!
Avery was very professional. He helped us find the perfect sofa and recliner also showing us the beds. We will definitely be back to see Avery when we get our bed. Thank you for the wonderful experience Avery!
Avery was a very wonderful, thorough sales guy. Wonderful to work with and very friendly!
Thanks Tracy for all your help
Loved being assisted by Avery..He was very knowledgeable and informative about the items we was looking at/for..Very polite and well mannered..Will defo come back and ask for Avery to assist in future purchases..
Very knowledge and understanding of my needs.
Tracy Vass was incredibly knowledgeable and helpful in ordering our new living room furniture. She was attentive and efficient and made the process easy for us as individuals with little to no knowledge of the process. Exceptional customer service that we’ll be sure to keep in mind next time we’re in the market for furniture!
Thank you Avery. I would definitely recommend him. He was very helpful. Patient and kind. I love my new bedroom suit! It was very helpful that you were able to help me stay within my budget.
Avery was awesome. Very professional and knowledgeable. Made our shopping experience so much easier.
Everything worked as planned, great delivery experience
Avery at Ashley furniture store was very helpful and covered all bases, very polite and well spoken.
Avery was very helpful
Avery at Ashley in Beckley was awesome! He was very knowledgeable and helpful in helping us find the pieces we needed!
Hannah was lovely and very easy to work with. In and out in less than 30 minutes with a new living room suite.
Avery did a great job! Was very pleasant
I just bought a dinning room set and cough from Ashley Furniture. Tracy Vass was very nice and very helpful.
Tracy is great! She helped me a few months ago with a mattress, and today she helped me with a desk/stool set for my daughter. She's just helpful and friendly and makes shopping for furniture easy and fun.
It was fast service and staff was very friendly but I was disappointed in haveing to wait so long for the delivery of my furniture and I also feel like the delivery fee was to pricey and it should of been lower or free especially when haveing to wait 3 to 8 weeks on my furniture.
Tracy was a huge help!
Great customer service. Fast and friendly. They did not have the exact furniture we wanted in stock, but we had it ordered in less than 10 minutes. Awesome people. Tracy was wonderful to work with.
Tracy was so helpful and made our purchase easy. Definitely will go back and ask for Tracy.
Fantastic customer service from Avery S! He was extremely kind, helpful and happy to answer any questions that we had. :-) Also very knowledgeable about Purple which was our reason for going. Looking forward to our new mattress!
Great buying experience thanks to sales professional Avery
Avery was great and helped me find what I was looking for
Avery was very informative and helpful. Very happy with my purchase
Great service without being followed around the store! She gave us time to walk around and look at things without asking us a million questions!!
To be honest, we were only going in the store to look. We were not planning to buy anything today. However, Avery was an amazing sales consultant because before I knew it we were talked into a new mattress. Usually, I don't like being hounded when I walk into a store, but he was helpful and we felt like he had good intentions with finding what we wanted at the price we could afford.
Avery was great to work with, and understood our needs perfectly.
Avery was extremely helpful. He made the process quick and painless!
Awesome experience!!
Great verity
My sales person was Hannah. She was very helpful , genuinely sincere about price and delivery time frames. She was very knowledgeable about the product and payment plans and options. I hate that is takes so long to get my new furniture. 5 weeks is ridiculous. Especially for the outrageous delivery price.
Benjamin was polite, informative and helpful. The policy that required us to pay to move item from Nitro to Beckley was disappointing.
Avery was very professional and showed us many choices that helped make our decision easier. He was very knowledgeable and pleasant to work with.
The movers were on time and very nice and put furniture together quickly
Avery does an amazing job. He's extremely helpful, competent and friendly. He worked with us for quite a while (longer than most salespeople would) before we finally landed on a purchase. Genuinely one of the best product specialists I’ve dealt with in any industry. If you’re not sure what you’re in the market for, Avery will! Just tell him what you’re thinking, and he’ll find the option for you. We had a great experience with the store in general. Each of the folks on the sales floor were quick to help out and make sure we had what we needed. Genuinely low-pressure experience with a lot of value added. Of our furniture store experiences in the area, this was the absolute best.
Hannah W helped us with our purchase.
Tracy was great help in helping me decide on a new living suit. This is only a start as we will be purchasing more pieces as we continue our remodel journey. Thank you again.
Super nice and efficient.
Wonderful sales and service! Thank you Aeriana!!
I visited the Ashley store in Beckley this weekend and received excellent service both from Benjamin and Reneria. They gave me such good service I decided to buy there and not even look anywhere else! They know the value of great customer service which will bring me back the next time I need something!
Ben was great and very helpful
I love, love, Ashley furniture. Very pleased thank you !!!
Very happy with the service!
Great service.
Avery was very helpful and interesting nicest guy. He knows all about the furniture! Every piece! He was genuinely excited to help us. We will be back to buy more furniture we don't need!
Ben is great!
Ben did fantastic! Answered all of our questions and took his time!
Ben was great to work with, very helpful and informed. He helped us decide on a bedroom set we can love for years!
My husband and I ordered a bed. We where told 3-5 weeks for delivery. The salesman didn't bother to contact us once. On week 4 my husband called and was told they had the mattress and the base was on its way. On week 5 he called them again. They had both peices and now wanted to schedule a delivery a couple more weeks out. After expressing our frustration they told us our bed would be delivered this weekend. The delivery guys show up.. 1st off they where rude. Secondly they banged up my walls and trim, broke a pet gate, broke a clock and scratched up my wooden bed frame. When I point out all the things they done the delivery guy said we should have made you sign a waiver and walked out. In the process of them leaving a couple who I was selling my old natress to showed up. I didn't even know they where here. The delivery guy gave them permission to get in my building then left.
Benjamin was very helpful and polite. Very good experience. Thanks
Great experience good people and actually offered me cheaper options instead of trying to get me to buy the most expensive thing like typical salesmen do. We have made several purchases from them!
Benjamin was knowledgeable about all of the furniture in the store and wasn't pushy with his sales tactics. He checked on us often, but didn't hover, which is great.
The sales team here is very nice and worked well with my grandparents that needed a lift chair. The delivery drivers went above and beyond helping them get it in even though it was a difficult delivery. They couldn't get the truck up the small one-lane road to the house, and carried it from the corner all the way up to the driveway, and up lots of stairs into the house.
Avery was a great salesman for your company…he was very helpful and he knew your furniture line. It was a wonderful experience to have a young person professional and personable to deal with “senior” buyers.
Hannah was extremely helpful with choosing a table and extra stools to go with it
Everything went so smooth thanks to Benjamin!
Very good place to shop, Tracy was very knowledgeable!
Hannah was very helpful with our purchase as well as the rest of the staff .
Hannah at the Ashley store was very helpful and knowledgeable when helping us pick out a bed.
From the beginning to the end of my experience at Ashleys was phenomenal! All thanks to Benjamin, he has wonderful customer service. He is not pushy nor forceful. He gives you time to decide before making any moves. He answer any questions you have to the best of his knowledge (truthfully)! He definitely makes you want to come back! You should ask specifically for Benjamin, he will not steer you wrong! Thanks so so much Benjamin for the great customer service you provided. You deserve recognition!
Great service and prices! Ask for Ben!
Hanna was very informative about what we were looking for. She listened well and took us to what was the best fit from our discussion.
Hannah provided excellent customer service.
The staff was helpful and paid attention to my needs and questions. However I was puzzled with the lack of knowledge with their new computer system. The prices are too high.
Avery was very knowledgeable and helpful. He was personable and helped us find exactly what we were looking for!
Ben did absolutely amazing and extremely helpful finding the best options for us and our needs! He hooked us up with some amazing deals!
We went in looking for something totally different from what we intended to buy and are well satisfied. Benjamin was helpful, courteous, and professional.
Benjamin was the salesperson that helped us with our purchases and he was very helpful. I love my living room suite. Thanks Benjamin!
Tracey was a great help.
One of the best places I have dealt with and Avery was very helpful.
Avery was a big help.
Salesman, Avery, was very helpful and efficient. He helped us find what we wanted and we were in and out quickly. Will definitely work with him again.
I recently purchased a new mattress from Ashley , Beckley WV store. The salesman (Avery) was very pleasant and very knowledgable and helpful in getting us the deal we needed to make our purchase! A good experience and i would recommend the store and Avery if you stop in!!!
Avery made our shopping experience so easy. We will definitely be back.
Had the best experience today buying our new couch. Avery is really kind and helpful. He’s super knowledgeable about every piece of furniture he showed us. Thanks again!
Tracy was very helpful in helping me choose the perfect sectional! She wasn’t pushy like most salespeople and let me take my time in choosing. She answered all my questions and even told me if I wanted to look somewhere else and come back, I could. I will definitely buy from her again.
Benjamin was awesome
Hannah was very helpful during my visit to your store this afternoon. She was very knowledgeable of your inventory and answered all my questions about delivery.
I had a great experience at Ashley. Benjamin was super helpful, knowledgeable, and answered all my questions. Very quick and simple procession.
Avery is the best salesman ever. We will definitely be back ❤️❤️
Benjamin was delightful to work with. He was friendly and engaging, knowledgeable and not at all “pushy”. He helped me find exactly what I was looking for. Definitely will go back again when I’m looking for more furniture.
Had a pretty good experience at Ashley furniture in Beckley, worked with a young man named Avery. He was knowledgeable and pleasant, at least it felt good getting fleeced
Great shopping experience.
I purchased a bed and nightstand from the Beckley, WV, store. The sales rep was so polite, courteous and professional. The delivery today was prompt and the workers worked very efficiently and were very polite and professional.
It was a very nice experience, I was able to find what I needed with the help of Avery. He was able to help me get what I needed to purchase in a very fast manner.
Tracy sales management was wonderful
Hannah greeted me and my husband when we walked in, She explained to us about the furniture's tagged with marked down prices and the color code so we could spot them out, We were there to just brows for a recliner. Hannah graciously showed us several and then she allowed us to just walk around an check things out. She was quickly available when we had questions and even went into more detail of things we would not have known about to ask. Needless to say we did end up choosing one and She was ready available to help us close the deal.
Tracy was very helpful and took time to find what we were looking for
tracy was very helpful and helped us pick out the perfect couch!
Avery at Ashley's Beckley location was awesome to work with. He is very knowledgeable about the furniture and was always there to answer any of my questions. I will always go through Avery when buying furniture in the future! Jamie
Benjamin was amazing! I've had back pain when lying down for years and he helped me find a mattress that didn't hurt my back. Highly recommend!
Great service from Avery!
Very attentive respectful helpful and full of knowledge
Aeriana was a great helping me pick out a new recliner. Taking the time to look at my previous purchases to pick the right one. I usually deal with Roger he’s great also.
I got my furniture sets here, great deals for nice things.
Vety nice and helpful to find what I was looking for.Aeriana was so helpful .nice to talk to .and helped all my questions. Super service
Just purchased A Purple Mattress from Tracy @Ashley Furniture and it was very quick and painless purchase. Tracy was very knowledgeable in this brand of mattress!! Thank you!!
Aeriana was great. Friendly and very informative. Very helpful and we were able to find what we were looking for.
Tracy was a great help! Good experience.
Avery was helpful with us picking out a bed set!! I would recommend him to anyone that needs anything!!
Avery has been amazing. Really went above and beyond to get us what we wanted and very informative.
Tracy Vass was amazing to work with.
Avery was outstanding and very helpful! Awesome employee!
Amazing staff, excellent service, the staff provided excellent help, and made our business at Ashley’s excellent
Benjamin was fantastic to work with. He was patient with us and he really cared about our decisions. We would highly recommend working with him specifically! We looked all over in town out of town and online for a mattress and we ended up with one out the door that very night! The service cannot be beat! We can’t wait to go back and purchase our bedroom suit!
Overall, it was a great experience from the minute we walked into the store to the minute the delivery guys left. Avery was very helpful and patient as we decided on what we wanted. Our furniture was scheduled to be here between 10:45-1:45. The gentlemen arrived at 10:40. They were friendly, and efficient. They had the new furniture set up within just a few minutes. They didn’t let our dogs, who were constantly in their way bother them. If I had any complaints it would that we were told if we were paying cash there would be a discount. When I went online after we made the purchase, I found that we had paid the full price. No discount.
Soon as I walked into the Beckley wv location I was greeted by all the employees and was asked what i was looking for. Immediately after stating that salesman Benjamin had me follow him to show me the sofa he thought best fit my needs. He couldn’t have got anymore spot on for what I was looking for. He didn’t try to sell me the cheapest or the most expensive sofa ,it was strictly based off my needs. The whole experience was very laid back and I didn’t feel pushed just to make a sell!
Benjamin and the staff in Beckley fixed my online order and worked with me beyond satisfaction to get issues resolved from the online department
Friendly associates and great experience
We shopped around town and didn't find anything we liked, including Ashley's. Avery struck up conversation as we were leaving and we told him we didn't have any luck. He said he loves a challenge and in under 20 minutes we found some recliners that should be here within the time frame we gave him. You have a great employee in Avery Swearingin and he should be compensated accordingly.
Avery was such a big help for my husband and I , got us the best deals he could on the things we were looking for. Definitely an outstanding employee. They delivered and set up everything nicely. They drivers were very polite and helpful. Great experience!
It was wonderful and the girl that helped us was great! She deserves a raise. All the people there were very nice. Thank you
So far everyone I have spoken to about getting a Loveseat Recliner has been very helpful .I can't remember the name of the first gentleman that sold me the Recliner but he was very helpful and answered all my questions and Reneira help me with signing the paperwork. Long story short sofare my wife and I are happy.
My sales person was very pleasant, helpful, professional, and she knew her business. I thank her very much. But everything I’ve ever bought at Ashley’s in Beckley. Everybody has been pleasant, kind, professional, and helpful. And that’s why I keep on going back. Thank you for your service. Dino.
Benjamin was helpful with selecting a mattress best for us. Good experience overall
Avery was extremely helpful and knowledgeable!
I already had an idea of what I wanted. Tracy was very helpful in getting me in and out with exactly what I wanted.
Tracy was very helpful with the purchase of my new bed. She helped me find the right bed for me and answered any questions that I had. Thank you Tracy!!
We found the sales representative to be top notch and so helpful. We love our dining room set and recliner. The men who delivered were great.
My experience here was excellent! Tracey Vass took care of me the whole time and really made me feel at home here! Would recommend!
Tracy Vass is the best! She was very attentive to our needs and honest. We really appreciate her assistance in helping us make our purchases!
Benjamin is an amazing salesperson and was very helpful. My mom needed a wheelchair and he went above and beyond to see that everything went smoothly. This is my new furniture store to shop at and he will be our salesperson. I will be recommending him to family and friends.
I went in looking to purchase a sleeper sofa because Ashley’s had the best Price/product description/affordable quality. After struggling online with the corporate app where I was unable to place an order on online, I had decided to head in to the store front & try there. Once there, I was then directed to Aeriana Wheeler to help with placing my order. During the process, Aeriana was patient with my many questions & listened intently to my needs regarding my situation. After it was all said & done, I got my sleeper sofa purchased that I originally came in for. Including a mattress due to their finance option. In the end, the only complaints I had were the lack of stock they had for mattresses & the Ashley mattresse brand not having a full size option.
Avery was an absolute delight to speak with, both on a professional level and as a friend! He was knowledgeable in his field and made the experience very easy and fun for us! Thank you so, so much Avery!
Avery offered above and beyond assistance with our mattress purchase! Will shop again!
Avery was great help! thanks again excited for our new mattress
Tracy was very helpful and super nice .
Adriana was Very helpful to find what we needed! She did a great job!
Our sales associate, Avery, was such an incredible salesman! He was very helpful, knowledgeable, and personable and made our experience feel easy and effortless. The entire staff was so friendly and gracious and we will definitely be back!
Love their furniture and staff. Everyone is so helpful and knowledgeable. Great buying experience.
Wonderful, Denita our sales lady. Did a great job. Very friendly and helpful
Tracy was just the best! Not pushy at all, allowed us to browse without interrupting. Was extremely honest and knowledgeable about inventory. Tracy will be our furniture girl from here out! Pay this woman Ashley furniture company!
Tracy was very knowledgeable and willing to go the extra mile to help us
Denita was so patient and personable. I LOVED her! She interacted with my little girl so sweetly. And was very good at her job
I appreciate the personal attention, help, and care Benjamin from the Ashley Store gave me as I was trying to pick out a mattress that would best suit my needs. I highly recommend them! If I need furniture in the future, I am checking the Ashley Store first!
Knowledgeable sales lady and courteous delivery associates
Great service!! Fast and friendly customer support and helpful suggestions by Tracy Vass. Go see her!!
Benjiman and his wife were remarkable in helping us find the perfect sofa. The help and friendless of the entire staff was outstanding.
Benjamin was friendly and easy to deal with.Greeted us at the door and directed us to exactly what we were looking for..Great Job!!!
Benjamin, our sales associate was very helpful in our quest for a recliner. He showed us the chairs we were looking for. We purchased our chair were very satisfied with sales associate Benjamin. Our next purchase will be a new sofa.
Avery was so much help. He helped my fiancé and I find the perfect couch and got us the best deal. He is extremely professional and polite and I would recommend him to anyone looking for a couch!
Benjamin was very attentive to our needs. He was very knowledgeable about the items that we were interested in and helped us to make a final on our purchases. I will definitely ask for him the next time we are looking to make a new furniture purchase. Thank you for your patience.
The staff were friendly and helpful. The store was well laid out and they had a large selection. Only thing I disliked was being forced to buy a protection plan because I financed half of my purchase. The added protection plan completely erased any savings from the "20% off sale".
Avery went out of his way to check on things I wanted to see if they had them in stock. Got exactly what I wanted at an ok price.
Benjamin was so kind and helpful. He made my purchase a smooth one. I would highly recommend him. He's a wonderful salesman!
This was actually my first trip to Ashley's Furniture store, i was looking to purchase a loveseat.., Ben was the salesman that helped me with my purchase..He was absolutely great,so helpful and was very patient, and knowledgeable and professional...also very funny too . I truly enjoyed shopping at Ashely an having Ben as as my salesman... Thank to everyone .
Tracey was amazing from the time we walked through the door she really helped me and my wife with all the questions we have gave different options for the amazing look we wanted for our dinning room can't thank her enough all and all it was a great experience all thanks to Tracey!!!!
Tracey was amazing, and helped us get exactly what we have been looking for.
We had a great experience. Found what we needed quickly. Great service from Tracy! Recommend.
The delivery service is appalling still waiting for delivery and need to talk to someone about it cant get through to delivery department been waiting a couple of months now but at the store in beckley it was different Friendly helpful staff we found just what we were looking for lmpressed will shop there again thank you 😊not so sure about delivery
Benjamin dealt with us in a professional, friendly manner. We have done business here before and will again.
Beautiful store. Sales associate Tracy Vass was very helpful & knowledgeable about the furniture I was looking for.
Avery was great to deal with! Helped me find exactly what I needed!
The salesman was very helpful, super nice
Avery was great to do business with! We will definitely be back again!
I wanted to buy my parents a new kitchen table and chairs. I sent to Ashley Furniture in Beckley where they met Avery. He was very helpful showing them several options. My mother is very picky so I went to my local Ashley Furniture in Delaware and found something I knew she would love. I called Avery with the item number, he looked it up and placed the order for me. I would definitely recommend Avery and Ashley Furniture in Beckley. My mother loves her table and chairs.
Traci Vass was professional, helpful, and kind. We found the perfect piece of furniture.
Tracy was very helpful and considerate of my father's handicap while we were there.
Ben and his wife make a great team ! Ty for your patience and understanding! 💕
Avery was very knowledgeable and polite. He knew exactly what I was looking for.
Our salesperson Tracy was great!
Benjamin was an outstanding salesman, I would recommend shopping at Ashley and getting in touch with him about his experience and knowledge of furniture and bedding products.
Tracy Vass was so helpful in helping me decide on a couch and ottoman. She was very knowledgeable about the fabric, the warranty and the delivery options. I couldn't be happier!
Avery is great salesman, very friendly and helpful, I got exactly what I wanted
Avery was great! Very thorough and helped get the best deal. He didn't pressure us or bother us while we looked around..
They arrived on time , set up was quick , they were friendly with my kids & dogs , and they done an excellent job ! I absolutely love my couch and (kids) beds ! Avery is so friendly & helpful :) we ask for him every time !
Brady, Was very helpful and got us through the process quick and easy we will definitely be coming back for future purchases.
Brady Pittman is the best ! Very pleased with his service and the Ashley store !
We love the crew at our Ashley home store. Thank You guys so much for helping us pick out our new furnishings. Thank You Benjamin
Avery was very helpful and a pleasure to work with. He made the buying process very easy and enjoyable.
Was waited on immediately upon entering the store. The salesman was very helpful and the process was handled efficiently and professionally.
It was a real pleasure to work with Avery on our furniture purchase! He is friendly and knowledgeable about the products he sells. We will be repeat customers and highly recommend Avery and Ashley Furniture Homestore.
Avery did a great job showing me around and took care of everything, giving me a great deal!
Tracy was super helpful and made our experience wonderful
Great customer service thank you Tracy for the help
Tracy helped us find an amazing sectional for our home. We are very grateful.
Tracy helped us find the perfect sectional! Our experience went incredibly smoothly.
Enjoyed the experience tracy vass was wonderful to work with very knowledgeable about the products had me in and iut the whole staff was very friendly would recommend the store for all your furniture needs
Avery was an amazing help and i would go back
If you are ever in the Beckley, WV store ask for my man Avery. He has been the best. Always helps us find exactly what we need for the right price. Love the great customer service here at Ashley’s
Tracey was very helpful and everything went quick and easy, thanks!
My family had a great experience at the store.Benjamin helped up find a great bed frame and mattress for our son. He was very helpful and professional. We definitely recommend him! We hope to purchase more things at Ashley’s with Benjamin’s help, in the future.
Excellent sales representative. Thank you Avery!! Great delivery team I am very pleased.
Great experience. Both the salesman, Avery and the delivery men, Jackson with his partner were very very knowledgeable and professional. I was concerned about how they would get the furniture into my house but they made it look like the easiest thing in the world. Great people....all 3 of them that I dealt with. Will definitely return to buy furniture anytime I need it.
Avery was awesome and so very helpful! He made the whole process a breeze.
Ben was absolutely amazing he made this a very pleasant experience! We will be back and hopefully Ben can assist us.
Tracy vass helped us out a ton
We had a great experience with Ashley Home Furniture! Tracy was extremely knowledgeable and eager to help use find exactly what we were looking for!
Thank you to Tracy Vass for help purchasing our new sectional! :)
I came in just to look because I’ve been wanting to buy a lift coffee table. Ben, from Beckley Ashley Store greeted me at the door. He couldn’t have been more helpful. He gave me every discount that Ashley offered & I was pleased with the price. He also told me about the warranty I could buy, and I did. I hope he stays with Ashley because I will calling him for all my furniture purchases. Thanks Ben!!
They were very friendly and helpful and had exactly what what we needed
Tracy was friendly and very helpful.
Tracy was very friendly and personable. She allowed me to look at the furniture I was interested in without pressuring me or rushing me to make a decision.
Great experience - our sales person Tracy was super helpful; answered all our questions and really tried to help us get the best deal for our living room furniture.
Very pleasant experience. Salesman was awesome and very informative answered every question! Would definitely recommend to family and friends
Avery S was very helpful and extremely informative for all the questions that I had. I had a very pleasant buying experience at the Beckley store.
Tracy was extremely helpful. She guided us through our choices and explained everything in detail. Excellent service and experience.
Tracy was very helpful, and nice. My son really enjoyed following her around
Ben was a huge help! Saved us some $$ too. Will definitely be going back.
Our experience with Ashley’s furniture in Beckley was fantastic. Our sales girl Tracy was very helpful. She was patient with our undecided furniture situation. Our furniture was expected to arrive in 2 to 6 weeks and amazingly enough it’s already to be delivered. We will definitely use this location again for our future purchases. Thank you so much.
Tracy was wonderful to work. She answered all of our questions, and very friendly. If you are looking to get new furniture I would recommend you ask for Tracy
Tacy was very helpfull. Had to be the friendliest visit to a furniture store that the wife and I’ve had. We were just “window shopping” to see what was out there. Had 0 intentions on buying anything. Ended up purchasing couch and love seat set. Very thankful for her. Cutesy and professionalism speaks volumes. Thank you Tracy for the wonderful experience.
Avery was so nice from the start and very helpful. 10/10 would recommend.
Avery was so very helpful when looking for dining chairs.
I had an excellent experience purchasing a new recliner today from the Beckley store. Avery was very knowledgeable and helpful with my purchase.
We were looking for a comfortable, and stylish recliner for a gift. We found one here that matched our decor and I was somewhat affordable.
Brady was very helpful if helping us choose the mattress that was very much needed. Thanks Brady
Friendly staff, good selection
I purchased a kitchen island and paid for shipping to the store when we put it together we noticed it was damaged I called the store they ordered another one it took over 6 months to get it then they wanted me to rent a truck or get a person with a truck to get it back to the store at my cost . This is not good business . I will not buy from this store again. The manager wasn’t helpful at all . It’s a thousand dollar purchase
Very Friendly and understanding staff! Tracy there was great and very kind and patient and was not pushy at all while I tried out couches she even helped me pick out a rug to go with my couch and recliner both of which was my first time buying and I enjoyed the great experience!
Brady was great! A super quick trip for a matching side table and he directed us to exactly what we wanted!
Avery was very efficient, polite, and well informed of the product.
Bought a few items from here. It takes a bit to get here but most furniture places do. But have not had any issues so far with anything being damaged or messed up that I purchase. The sells staff is friendly and helpful. The business is pretty clean and the set up of the store in Beckley is easy to navigate through and is set up nice. So you can get an idea of what you want in your home. A pretty good place to buy and check out in person home needs.
Avery was very helpful! Would def recommend to family/friends!
Tracy was nice
Tracy was a wonderful sales person and was so sweet! Very happy with my experience.
Tracy at Ashley’s in Beckley is wonderful! We have bought furniture from her many times and it always goes perfectly! She is our go to furniture girl! I recommend delivery and set up also!
Tracy was very helpful with the entire process! I would highly recommend Ashley’s and don’t forget to ask for Tracy!
Denita was a great help when trying to find a mattress for our needs. She was knowledgeable and willing to help us do the research for a latex free mattress!
Avery was phenomenal to us as soon as we walked through the door from the time we left. He sold us a sectional in less than 20 minutes. Wonderful customer service and we will be doing our business with Avery from now on.
Tracy was so nice very helpful with finding us a new bed!
Avery helped not only my husband and I, but my entire family. He was very informative and helpful when it came to finding us the perfect couch. He spent countless hours with us trying to make sure we were happy with our decision. Highly recommend Ashley’s and most definitely recommend Avery.
Avery was a great help! I walked in having an idea of what I wanted and he helped me find the perfect pieces. Very patient and knowledgeable. Great experience!
Definitely recommend going here Avery help us a-lot and had a a-ton of knowledge of different type of fabric that would be best for us having dogs would recommend him 100%
Prompt delivering wonderful job would highly recommend very satisfied with my purchase
FUTURE SHOPPERS BE WARNED: Where do i start with this one. Should it be from Sales agents will give false information about the warranty just to sell it, then will find any reason to deny a warranty claim or how about how it takes months from the date of expected delivery to actually get all your furniture. Not to mention their furniture is has no quality to it and is overpriced. DEFINATELY NOT WHAT THEY USED TO BE!
Avery was very professional and polite. He was very informative and helpful in assisting my wife and I. It was a pleasure and I was pleased with his service. Thanks!
We had a fantastic experience at Ashley today! Chris Francisco was a great salesman and made the process simple and easy!
Avery was very friendly and good at what he does, Definitely recommend!
I had a great experience that was quick and easy! Lots of good deals and lots of choices!! Delivery was on time - early even! They got the couch in and put out for me in no time. Would recommend Ashley and delivery of your item to anyone!
Service from the sales associate and the delivery associates have both been a very satisfying experience and I would recommend this furniture store to anyone. Definitely deserving of a five star rating!
Chris was a big help.
Brady was a wonderful salesman! Great customer service!
Outstanding service at the store from Brady to ensure we got the best furniture for our home. The delivery team was on time, efficient and very pleasant to interact with. I would highly recommend the Ashley team.
Beautiful furniture Benjamin was very nice and knowledgeable
Aeriana Wheeler is a very knowledgeable writer and I would deal with her again
Adriana wheeler was great she helped me alot I would definitely send people and ask for her thank u for the great service..
Aeriana was able to find exactly exactly what I needed, and gave me the best price. We'll always ask for her, and you should too!
Tracy was great
Had a wonderful experience! Tracy Vass was amazing to work with and she very helpful!
Thank you Aeriana Wheeler for answering all of our questions and for having great knowledge of products you sell.
Adriana Wheeler , great person and very helpful. Thanks for everything
Aerianna was very professional and was extremely helpful!
Avery Swearengin at the Beckley Ashley Furniture store is the best salesperson you can ask for. He greets you with a smile and thanks you with a smile. Beckley WV 25801
Disappointed! We were so excited to get our new coffee table. After we got our coffee table together we started noticing little scratches everywhere. $725 later, you don't expect to see this! Not only are there obvious flaws, they said it would be in in about 2 weeks. After almost 3 weeks, I called to find out the status only to be told it was ready for pick-up. When my husband got there to pick it up he was told to drive around back to get it so he did. They had it on a dolly but still wanted him to get closer to their doors. I would not recommend this place to anyone! They are way over priced and they aren't that customer oriented!
My sales person Avery was very helpful answered all of my questions and made my decision easy. Highly recommend him
Avery was fantastic and continuously gave great service throughout our whole time in his presence. He was also very knowledgeable about the products. 100% will be going back in the future.
Aeriana helped us tremendously and will definitely purchase from her again. 5 star experience. She was very helpful and we love our new mattress
Quick and pleasant
We have bought a few items from this store, and have been happy with the service Denita was super sweet and took care of our needs quickly
Very friendly and helpful staff. Would definitely buy from them again.
Tracy was amazing! She was so kind and helpful, thanks to her we found the perfect bed. Definitely will be coming back to see her!!
Went in “just looking” but ran into Aeriana Wheeler. She walked us around and was very patient with all our questions. She was very knowledgeable about the products on the floor and very professional. We never felt pressured or rushed and ended up buying a new Tempur-Pedic bed! When you leave feeling good about your purchase, someone did a good job. Aeriana is that person! This store does it right!! Thanks!
Adriana wheeler was excellent! Very helpful and friendly! Thank you!
Tracy did an amazing job helping me find the perfect sectional for my home. Highly recommended her.
Chris was very friendly, knowledgeable and overall great to work with.
Chris was awesome and helped us make a decision while showing us every option available.
Tracy was so good to us & helped us find a new living room suite in less than 30 minutes. She knew exactly what I was looking for!
Very nice high-end furniture with prices to match. Not too much casual, den type furniture.
Avery was awesome. Super understanding of my situation and not overly pushy. Set me up with the perfect piece.
Avery was very nice and helpful!
Great experience. Tracy made us feel like we were at home. Really good saleswoman and helped us pick out what we absolutely loved.
The sales person Brady Pittman was very Nice and courteous. And also very helpful.
Great customer service, had just what I wanted! I will shop here again.
Great experience!
Absolutely the best experience. My salesman Chris listened to my needs and helped me find what I needed. His knowledge of prices and products was very helpful. Would recommend to everyone.
Avery was very friendly without the typical sales person pressure. He was very knowledgeable and answered any questions we had.
Avery at the Beckley location was great. He was very knowledgeable about the product in the store and the deals that were going on. On top of that, he is very personable and doesn’t seem like he is trying to sell you anything except a quality product that fits your needs.
Tracy always offered helped to us no matter how indecisive I was. She was so patient and worked well with us. Thank you!
Tracy was so helpful to my wife and I both times we purchased furniture. Thanks Tracy!
Tracy Vass was very helpful. She helped us find just the right couch in our budget.
Chris was vey helpful.
The WORST experience ever. We waited 2 months for our furniture to arrive, only for them to not show up during the delivery window. I took the day off work and everything to wait. No calls, no texts, no notice that they weren't coming. Clerk at the store was clueless and couldn't get the drivers to answer. Said the vehicle could not fit on our road when other, larger trucks have made it, and we checked several times during the process if they could make it on that road, letting them know all the details of the road and everyone said no problem. When we FINALLY got ahold of the storefront, they said it'll be another month now. And only if we have the city fix our road. So now we're deciding if we want to cancel our order or wait for them to get their act together. Definitely NEVER using Ashley again.
It was a great experience thanks to Aeriana! Her and Reneira were very helpful and made our purchase a breeze.
Tracy was amazing!! She helped us with every need!! She was so understanding to our situation and helped us do what what was best for us!!
Tracy was very helpful and and answered all questions we had.
Tracy Vass provided us with wonder customer service. She was very patient and answered all of our questions.
Awesome experience. Aeriana was super helpful!!
Tracy wasn’t extremely helpful and very polite. She went above and beyond!
Tracy Vaas was excellent, we will be back and recommend friends and family to come here!
Avery was the absolute BEST from the first time we walked through the door we felt like we were all that mattered and he did everything possible to find what we were looking for!!! We are so excited to get our new furniture. It was only a 2 week wait for 7 pieces of furniture!!!
Tracey was very nice and helpful with any questions we had during our purchase.
Avery was great help during the purchase of our new couch! Highly recommend!
The store had a large selection of living room furniture. Avery, our salesman, was very helpful and professional.
Avery took care of us. Very professional and helpful. Love our new living room suite.
Brady was helpful in finding the furniture I was looking for
Wondering service from Brady!! He was super helpful and so was everyone else
Avery was very knowledgeable, friendly and was extremely helpful.
Great couch with great delivery people!
Nice place to shop! Everyone was very friendly and helpful...Chris is especially one name that I remembered,but everyone there was nice!
Avery was really awesome to work with, extremely helpful, nice and professional. Would recommend working with him for your purchase.
We went in looking for a living room set that we’ve had our eye on. Denita helped set us up and was incredibly friendly and helpful the whole time.
Working with Tracy was great. She.was knowledgeable and helpful. Great selection of furniture. Would definitely shop here again.
Chris was very helpful in our search for a dining room set
Tracy was absolutely wonderful!! She answered all questions my husband and I had and helped us find furniture for our living room. Would definitely recommend her!! Update: finally got our furniture in and it’s beautiful! My doggy approves too!
I was impressed with Avery’s knowledge of mattresses. If you’re looking for someone who puts your comfort and rest ahead of a sale, I’d recommend asking for Avery at Ashley Furniture in Beckley.
Avery was very knowledgeable and incredibly helpful. 10/10. Definitely recommend chatting with him for all your mattress needs
Really enjoyed my experience at Ashley! Absolutely beautiful selections, and great customer service. Our salesman was very knowledgeable, and super helpful in making sure we knew about their current sales and all possible savings available for us. Can't wait for our new furniture to arrive 😁 If you go to Ashley, make sure you ask for Avery!
Traci was knowledgeable and very helpful
Ashley was very good at helping me find what I wanted. He was very knowledgeable and very helpful. I would definitely recommend this store and Ashley to others.
Brady Pittman is an excellent associate. He made choosing and purchasing our new furniture and easy task. I would definitely recommend Beckley Ashley.
Tracey was very helpful, professional & informative with helping us pick the best product.
The pricing lacked clarity. Unless you pay to have the furniture delivered, Ashley charges the customer to have the piece transferred from their off-site warehouse to the store. If I am buying furniture that is in the store showroom, I should not have to pay this "transfer fee". When asked for clarification of the charges, they made it seem as if I was unreasonable to ask such a thing.
Avery, my sales associate was excellent! He was super friendly, professional and helpful. Had a great experience.
It was a pleasure doing business at Ashley Furniture today. Avery Swearengin was a pleasure to work with. He was very pleasant and very knowledgeable about the furniture!
Aviery was very welcoming, helpful, kind and patient with us. I would highly recommend him to anyone!
We had an awesome experience shopping for some bedroom furniture. Tracy made our experience so much easier by helping us find some items that weren’t on display in store but were available online!
Tracy Vass was great in helping us, wonderful experience!
Avery was such a helpful salesman today. We came into the store with a few furniture options in mind and he helped us find the perfect piece for our home. He explained every detail about the purchase thoroughly and was so kind while assisting us. Ashley’s furniture is lucky to have an employee like him!
Love your store here in Beckley WV. We have bought a lot of your products in the last few years but the biggest reason we always deal with Ashley’s is your salesman Avery. He is outstanding and so down to earth and willing to help in anyway. He’s a real gentleman and asset to your store!
We just bought a sectional couch from Ashley’s in Beckley & Chris (guy with the beard) Lol was our salesman. He was very thorough with the options we were looking for and we were very pleased with his service. Would go there again & repurchase!!!
We purchased a couple sofas from Chris. We were very pleased with his help.
Chris helped us get a couple sofas for our home and did a great job making it an enjoyable experience.
Purchase and delivery experience were great! However, the nitro warehouse customer service, was terrible.
Absolutely loved our experience! Chris was the best salesman very friendly and helpful. Highly recommend them.
We had a great experience at Ashley Furniture in Beckley today. Tracy was super helpful and patient with us while we looked around for the items we wanted to buy. She gave us space to look but was always nearby when needed to answer any questions. I’ve been to multiple furniture stores recently and nobody has beat the service at Ashley.
Brady Pittman was very easy to speak to and extremely helpful. He was knowledgeable about the furniture we were looking to purchase. My husband and I will be referring this store!
Tracy V. was great and very helpful with assisting my husband and I in finding a couch today! Very friendly and great customer service!
Tracy took very good care of my wife and I today. She helped us pick out a beautiful couch that was in our budget!
Avery was fantastic. He was knowledgeable and helpful, but not pushy. We will be back to Ashley to let him help us again!
Chris was very helpful with help in making the purchase of our Living Room furniture. We went to several stores in our area and our experience at Ashley was by far the best.
Chris was very helpful!!! Large selection and great prices! Chris also has the best beard you will ever see in your life!!
Thank you to Tracy for helping us! Excellent customer service!
Avery did a great job at helping us find our dream sectional and more!
Enjoying the beautiful beach photo from Ashley HOMESTORE. ( Especially during these winter months! 🥶 ❄️🥶❄️ Nice selection of items to choose from, knowledgeable and friendly staff, and a relaxed shopping experience! 👍👍
Aeriana is very knowledgeable and honest. Ask for Aeriana when you shop here, and you won’t leave dissatisfied.
Avery was very educated about what we wanted. He was very friendly and eager to help. If I ever need to purchase more furniture I hope Avery is still working at the Ashley Store in Beckley, WV.
Tracy was remarkable to work with! We would highly recommend her to our friends and family for all of their furniture needs. She is kind, knowledgeable, and very efficient. She made this process so easy. We love our new couch
Very pleased. Brady Pittman helped me picked out the perfect furniture for our new home.
Five stars for Ashley and the contractors that delivered the furniture! They were careful with setup and placement of the furniture, best contractors we've seen, I hope to get them when we have our next delivery, very professional.
Chris was amazing and very knowledgeable. He made this experience very fun and easy. First class for sure. I’d recommend him and Ashley Furniture in Beckley to anyone!
Thank you Chris for providing us with great service.
Great customer service from Brady. He was helpful, kind, honest and not at all pushy. The other associates were kind and helpful also.
Stacy was very helpful, efficient and nice to work with. I’m very pleased with my table and chairs that I bought and will definitely come back when I’m in the market for furniture again.
Avery helped with our new mattress and was fantastic. We tried several kinds and he didn't try to sell out of our budget!
Brady was AMAZING! Highly recommend to ask his advice and expertise. Very friendly and willing to help all while being very honest about the money you’ll be spending! Will be back to purchase more!
Tracy Vass was very helpful today, I would recommend talking to her for your inquiries
Very easy to deal with and a beautiful selection of furniture in the store. Brady Pittman was excellent! Go see him if you need anything.
Love this store. Have purchased here several times. Avery is wonderful! Highly recommend!
I had visited several places looking for the furniture we wanted. We found exactly what we wanted at Ashley’s in Beckley. Our sales person, Chris was very helpful in our purchases. We had even decided on a different grouping and had it written up when we changed our minds on another unit and he cordially redid everything to please us. We certainly appreciate all of his help. We will definitely shop there again and we hope that Chris is there to wait on us.
We went in to buy a mattress. We looked online found 2 mattresses we liked. Got to the store. Was greeted immediately. Told them I was interested in 2 different stearns & foster mattresses. Salesperson says they don’t sell any. Went to website, showed them. Don’t know how long it would take to get one. So we looked at what they did have. Hubby found one he liked and we purchased it. Tracy Bass handled all the paperwork easily. Thanks Tracy!
I am a first time furniture buyer with no design knowledge whatsoever 😅. Avery was super patient and competent. He answered all my stupid questions and expertly assisted me when I was indecisive. I was amazed by how knowledgeable he is. I can’t express how much I appreciate his help. Would recommend 10/10
Great experience shopping at Ashley Furniture. I found exactly what I was looking for with help from Denita Barr. She was knowledgeable, friendly and efficient. I never felt pressed to buy and she made sure the whole transaction was pleasant and seamless.
Got a bedroom set and it is beautiful besides a little nip in mirror wood but delivered fast and set up was great
This is the second time these gentlemen have helped me. They asked how my family was since we last spoke and remembered us well It was truly nice
Friendly , clean facility. Pleasant experience.
Their staff is very nice and professional. I have a slice in the bottom of the footrest on my sofa and was assured by their staff that it would be replaced promptly.
Very accommodating eager to please the customer!
Tracy was a great help! She wasn’t pushy, she was very informative and knowledgeable about the products, the staff was welcoming! First couch purchase and it was simplistic! Would highly recommend!
Tracey Vass was wonderful to work with, she has a great personality, this is why we love shopping at Ashley Furniture!
Tracy was great to work with, gave my wife and I space to look around and make a decision. Would definitely work with Tracy again on our next purchase!
Avery went out of his way to make sure we found what we needed for our home!
Denita was a great help.
We have looked for months for a living room set and finally found it everyone was so nice and helpful !
Robert was awesome! Definitely recommend him!
Ashley furniture store was a great experience, very friendly, very helpful. The delivery guy’s was amazing
Great place. Didn’t care for the delivery, but that happens when you live in the country
Chris was very helpful and knowledgeable. He was patient and professional. Chris made a stressful decision easy and hassle free.
My visit to the Ashley store was very nice the store is well stocked and clean as well as organized. The staff is awesome especially the help I got from Tracy Vass.
Have known Tracy for awhile and can say she is an honest person who will treat you great! Not pushy and will work hard to get you what you want! Would definitely recommend her!
Tracey was very kind and made the decision so much easier. The store was very clean.
Our experience at Ashley was 10/10! Tracy worked with us and made sure we had everything we wanted. We will never shop anywhere else!
Tracy was very nice and helpful!
Avery helped us find the right table for our house. He also is very knowledgeable on the beds and adjustable bed frames. I recommend you let him show you them. I look forward to asking him more about them on my next visit.
Coming from a return customer, Chris has always gone above and beyond to help us with our purchases. Everyone at the Beckley store has been great.
I had not shopped Ashley furniture in years due to bad experience with a sales associate that is no longer employed there.I’m so thankful that my husband & I decided to shop at Ashley furniture in beckley.the main reason to stay to shop around was a very polite sells asscciate named Avery he was very polite & very informative on the information on the bedroom furniture,so informative that my husband was very impressed with his knowledge not only with the furniture but also the finance details.seems to be an honest person my husband said.so I got exactly what I wanted thanks to a young man named Avery sorry I don’t know his last name or if I spelled his name correctly but I do know im a happy lady. Sincerely Elizabeth Fowler
Good friendly service at this location, unfortunately this location is not the one that delivers. The nitro store does this so even when you are given a delivery date do not think it will be delivered that day. There is another step involved that you are not told, you will get an automated call two days before the delivery date, if for some reason you don't get that call well it's your fault for not calling nitro to tell them you didn't get an automated call. Even though you as the costumer paid for it, got a delivery date, you are also responsible for making sure that Ashley delivery actually follows up on their "computer glitches" As much as this cost me you would think staying home and waiting for people to do their jobs would be enough..
I ordered a queen size sleeper sofa Christopher Francisco was very helpful he let me know up front the price and estimated delivery time. Very professional and knowledgeable
Tracy was great! We had lots of questions and she was very patient with everything we needed know! Great customer service!
We were met as we came in by a very nice sales lady (Tracy). She was very nice , knew her job. waited on us to make up our mind . I wish all sales people was as nice.
Great staff and lots of options so many my wife still hasn't made her mind up 🤣 pricing is a little high but hey that's the world we live in everything is high right now ( they do have great sales to off set the prices), definitely recommend.
Looked at sofas little high on prices
Tracy at Ashley's is the saleswoman everyone needs. She will give you the space you need to find what you are looking for and then help with any questions you may have. Completely satisfied with my visit for new a living room set.
We have been on the search for a new living room suit for a good 4 mos. As soon as we walked into the store there was no pressure, Tracy greeted us and then came back to check on us a little later. We finally found what we wanted and she helped us every step of the way. She went above and beyond to help us. Thank you all so much.
Went to Ashley Home store, Avery was a great salesman. He was very thorough and helped us find the right living room set to fit our family and our needs
Benjamin was our salesman, 10 out of 10 recommend him. He is straight forward on what you want to purchase and is willing to help you out anyway possible. Also super funny. Made the experience wonderful!
Avery was great! He helped us through every step!
My husband and I went in to check out the mattress sale and tried several out. Avery was very helpful and knowledgeable. We decided to go with the Ashley Hybrid Plush mattress. It’s by far the best mattress we’ve had.
Very knowledgeable. Great Energy
Avery help us find everything we needed. If you need anything I would find him to help you!
Avery was great. He bent over backwards to help us with anything we needed, and we aren't exactly easy customers. Thanks for everything!!
Just purchased a living room set and a mattress from Avery at your Beckley, WV location. He is extremely knowledgeable about the products that you sell. Very friendly and helpful. Will definitely ask for him when we make our next purchase.
We just bought a mattress and a living room set from your Beckley, WV store. Avery was our salesman, and he did an outstanding job. Very, very helpful.
We bought a lot of furniture here we received very good furniture and a sales person that was great and very big discounts no complaints at all.
Avery was very helpful! He took his time to help us find a mattress, couch, and chair. He gave excellent customer service, and was very nice. Great experience!
Sales Associate was more than helpful. And went out of her way to help me and order what I was looking for .
Avery was very knowledgeable, patient, and helpful to find the best deal! Will definitely come see him again Brady was also very helpful and knowledgeable when helping me purchase more items!
Denita was right there for us, as we were looking for a dining table set , and at the very end we were happy to add a kitchen island!! Beautiful set Thank you Denita from Ashley’s furniture!
I went to Ashley furniture with the hope of getting a recliner for my dad for Father’s Day I was greeted by Avery who I of course told I was wanting it by Father’s Day. I knew that was a crazy thought but hey a girl can try. Avery did not disappoint he guided me to a sweet leather recliner with a sweeter clearance price loaded it up and my dad is enjoying it now as well as a 4 year warranty! Thanks Avery for your help
Avery Swearengin at the Beckley store was a great help in picking out our furniture, and didn't try to sell us on something we didn't want. A REAL PEOPLE PERSON!
We enjoyed coming into Ashley’s home furniture in beckley today. It was very nice and clean and they had many different pieces of furniture that we were able to look at. We went wanting a bed frame and ended up getting a matching dresser and mirror to go with it. Tracy vass was wonderful in showing us what we wanted and making sure we got taken care of through the process! Will definitely be going back for matching side tables!
Did not buy nothing there !
Avery was wonderful! Everything we looked at was absolutely spectacular, and great quality!
Denita was very helpful and took care of everything I needed.
Denita was great to work with. I would recommend her to anyone looking to shop for furniture. Very personable and helpful with all questions I had. Thank you, Denita!
Denita was very helpful when looking for a new bedroom suit for me.
Chris was very helpful and answered all my questions. He was great!!..I will definitely be back.
Chris was amazing to work with! Best beard in the business!
Very polite and helpful. Helped us to get what we were looking for. Outstanding customer service. Best furniture store we have ever been to.
Avery provided an excellent customer experience! Very helpful and patient.
I just shopped at Ashley's in Beckley. An employee there named Tracy helped me get the color I wanted, the price I'd seen earlier online and the financing for the double recliner I needed for my living room! Tracy was so kind and professional, I highly recommend shopping for all your furniture needs at Ashley's in Beckley!
Great, friendly service! Shopping there was easy and my wife and I enjoyed the experience. Tried multiple mattresses and the sales associate was friendly and didn't give you that feeling that you were "taking too long" or try to pressure you into making a purchase you didn't want to make. Will definitely go back for more furniture in the future!
The sales associate Robert was a tremendous help to me and my family, 10/10 would recommend
Purchased a beautiful sectional and recliner from Beckley Ashlyn Furniture a few months ago and Denita is the one who helped us. She is so professional and friendly. I’ve never had such a good experience at a furniture store she definitely out did herself.
Ordered a bedroom set from Ashley. My salesperson was Denita. She was so nice and so patient with me especially when I had her make changes after the order was already completed. Definitely recommend Ashley Furniture in Beckley and Denita. Also recommend the manager Roger who was very friendly and helpful each time I visited the store.
Great Experience once again thank you to Avery for his knowledge and help while shopping at Ashley.
Robert was a great help in finding us a new couch. Very calm and relaxed atmosphere, not pushy or overbearing, but right there when we had questions. Would recommend
Great shopping experience! Laid back atmosphere but very professional. No high pressure salesman. Tracy was so helpful, will definitely be back
Robert made the transaction quick and efficient.
Robert was our sales guy, he was knowledgeable and helped us get exactly what we were wanting
Excellent service at Ashley Furniture. We were able to get our furniture quickly & feel we were treated well on the price. Our salesman Chris Francisco was great. He spent a very long time with us & was patient in helping us locate what we were after so that we did not feel rushed. He followed up & kept us in the loop when our furniture arrived. He went above & beyond to make sure we got all the available discounts they could offer. Will purchase more from this location in the future.
Chris was a huge help in getting me the furniture I was looking for.
Denita was friendly courteous and professional. I told her what I needed and my price range. The new mattress is perfect!
Robert was a huge help. Answered everything I asked and even moved furniture around just to help me out. I will shop there again. If you need anything furniture wise go here and ask for Robert he will go above and beyond to help you out.
Robert Petrella was absolutely fantastic. He listened to what we had to say and I mean really listened. Not like other people where they ask you what you are looking for and then show you a bunch of other stuff in the " it's kinda of " same thing. He answered all of our questions and gave more details then what we thought to ask about. The store was very clean and clear of anything that would keep up from trying the furniture and if something was in the way they just move it out of the way. It felt more like being at a family or friends home then a store. Next time we need any furniture we will be going back here.
Top Notch customer service ! Definitely will be purchasing more here in the future ! Keep up the awesome work !
Robert was great to work with.
Chris did an awesome job. Very knowledgeable and personable. Was the best experience my wife and I have had while furniture shopping. 10/10 would recommend.
I must say this was actually an enjoyable experience. Tracy has such a pleasant personality. She was very helpful and knowledgeable about styles and manufacturers. Yet, she was not pushy nor an "in your face" sales person. My daughter came with me and didn't have plans to buy anything. Yet she ended up buying almost double the dollar amount that I spent. She really liked Tracy too. My husband I were in business for 20 yrs. We found a good employee to be invaluable. Tracy is priceless.
I went there looking for a couch. Even though I didn’t get one due to circumstances beyond our control, I want to thank Avery for being so helpful and understanding. It was a no-hassle experience in a furniture store with a nice salesperson. Thank you Avery!
Robert was great and very professional
Ashley in Beckley is amazing and we had a 10/10 experience. Denita helped us find everything we needed and was so friendly. If you are in the market for market for furniture, I highly recommend going to Ashley and seeing Denita!
Thank you Robert Petrella for the help and expertise on helping my wife and I buy our new mattress.
Bought a mattress with Robert Petrella's help! Very happy with our experience and the customer service!! Will definitely return!
Wonderful Service by Arianna. Friendly, knew her furniture and extremely intelligent!!
Went in one other couch place before Ashley’s. Left feeling confused and not sure about much. A month later decided to try again, went in Ashley’s found a couch in less than 15 to 20 min. Never felt pushed into anything. Avery was the best and honestly after we get a house we want he’s made a life long customer and I’ll refuse to have any other rep than him. Stand up guy with a great store and plenty of selection.
Robert was great, from the time we walked through the door he was being how a salesman should be! He didn't even know we were looking for a mattress but as soon as we walked through the door he had it hooked to sale one. He helped us a lot and we'll be back there for more furniture when the time comes hoping he'll still be there to help us again. Thank you guys for being so helpful today!
Very friendly and helpful, took care of us very well!
Ashley was very helpful & friendly. Walked all the way around the living room furniture to show me what she had in the color I wanted.
Denita was an absolute pleasure to work with she provided amazing customer service and was extremely helpful and professional while also making us very comfortable while shopping. We are very happy with our purchase and will be back!
Today My family and I went to Ashley to check out the Purple mattresses after hearing rave reviews. I have to say, this was the best sales experience I’ve ever had at a furniture store. Thanks to salesperson Chris Francisco, who spent time explaining the differences, showing us the differences and letting us make the best decision for us. We walked out spending all of our money and we were MORE than pleased! Thanks for your undecided attention!!!
Chris at the Beckley store was great! Thank you so much
I was browsing at a coffee table, I knew there was a sale on mattresses, but had my attention on looking at a coffee table. Avery, asked if I was interested in looking at mattresses, I told him, yes, I almost forgot about them being on sale. He showed me what I was looking for regarding coffee tables. Avery, was so very informative and knowledgeable about mattresses, sleep and how important it is to have good rest. I was overly impressed with his knowledge. I ended up purchasing a purple mattress with the works. I did not intend on purchasing a mattress at this time, but due to his knowledge and patience with me as I looked at several options. I decided to make the purchase. This is my second big purchase from Ashley Furniture in Beckley, I have been very pleased with the staff and quality products.
Had a wonderful time picking me furniture out ,the people , Chris. Francisco was very helpful. Thanks
Denita was very professional and friendly! She definitely recommend the perfect couch for our needs. Definitely recommend.
Highly recommend Chris Francisco at the beckley location! Super friendly and very helpful! He helped us find exactly what we wanted and made the process really easy!
Avery was very helpful today. He never tried to pressure us into a sale and gave us the time and information we needed to make a final decision. It was a great experience!
Avery was very helpful, polite, and nice in helping me today.
Bought from Robert Petrella. Super knowledgeable about products and helpful. 10/10 will buy again.
Went in looking for some furniture and was helped tremendously by Chris. Wasn't sure what would look good in the space I have but he was very knowledgeable and helped out a lot in the decision making.
Chris Francisco helped us with our furniture purchase today. He was accommodating, professional, respectful, and knowledgeable. A real pleasure to deal with. Smooth transaction.
Chris was very kind, knowledgeable, and very attentive. 10/10 would recommend.
Good service and knowledgeable sales person.
Chris was fantastic and made the experience fun.
Avery was super nice and helpful !!!
We went in to buy beds for our girls and was greeted by friendly staff. Tracy Vass was the associate that helped us find the perfect beds. While we were there we decided to get a new mattress for ourselves as well. Tracy was very informative and up front on cost, shipping, etc. We will definitely make our next furniture purchase at Ashley Homestore in Beckley.
Robert Petrella was amazing! I was referred to him by a family member and I couldn't be happier with my experience! I would recommend him to anyone! I will be coming back for my next furniture purchase!
Avery was so nice and knowledgeable about the products he was selling. He took the time to show me all the furniture available that I may be interested in. He was patient when I was shopping with my grandchildren. Thanks Avery!
Avery was the best he helped me with everything I needed … Stephanie
Chris was quick to help, insightful and knew exactly what we wanted to see. Got us hooked up with a good deal. Excellent customer service.
Great service at the Beckley Ashley furniture store. Denita was my salesperson. Very helpful and knowledgeable! Will definitely come back
Denita is the absolute best. She helped me find exactly what I was looking for!
I would like to recognize Robert Petrellio for his help and professionalism with my purchase. He is very friendly and treated me with respect and dignity. An asset to the store and the company.
Hannah was honest and very easy to work with
Bought a $400.00 love seat 3 months later seams are coming apart. Customer service past me of to three different people never received an answer on how to file a claim. They just disconnected. How RUDE!
Loved the people the salesman was awesome and done everything he could to help us and he done great Chris is the salesman name
Avery S was a pleasure to work with.
Avery Swearengin answered all our questions and helped us get the right pieces at great prices. He has really done his research and has a vast knoweldge of the inventory. If you are looking for a great salesman, he’s your guy!
Love this location! The employees are helpful and make sure you leave with something you love and doesn't break the bank. Tracy helped me get the perfect purchase!!
Tracy was very helpful at the Beckley location in helping me get some ideals for future purchases I am planning on and answered all the questions in needed She was very knowledgeable and Courteous felt at home there Hope to make some purchases when I get situated Really enjoyed my visit top notch! Will always come back ashea is always very helpful
Denita was absolutely awesome! Very professional and informative. Shop with her and you won’t be disappointed!!
Thank you Robert Petrella for all of your help with my purchase! Friendly and knowledgeable staff! Will be back to check out that amazing purple mattress!!!! Above and beyond!
Robert Patrilla was a pleasure to work with and very attentive to our needs.
Jason was super nice to work with!
Jason at the Beckley location was awesome an helped me find exactly everything I was looking for!
Great service, helpful staff. Our salesman Avery helped tremendously with picking out the right mattress.
Avery was very helpful!! He was very nice and knowledgeable about the furniture that was in stock. He helped us figure out exactly what we wanted!! He was great!
Very knowledgeable and courteous
Denita provided great customer service. I guess the only negative is that it just takes so long to get the merchandise.
The salesman, Chris explained everything we needed. He was a big help. The experience was a nice one with the everyone in the store. Thank you all.
Very helpful and informative! Thanks for all your help!
We love this place! Ask for Avery Swearengin! He provides great customer service!
Thanks Avery Swearengin for all you do!
Bought a couch from Avery, super satisfied with the experience. Great customer relations and very knowledgeable about the products he was showing.
we were assisted by Avery and he did a great job at helping us find the perfect sectional!
We went into Ashley Home store in Beckley recliner shopping and after checking a few other locations called and spoke with Avery. He knew exactly which recliner we were talking about and worked with me over the phone to get it ordered.
I don't like to shop much. I have to say that my experience at Ashley was a fresh experience made very satisfying by a young lady named Danita.
The buying process was smooth and the staff was very professional. Good prices for the quality. Can wait till it is delivered.
Denita was very knowledgeable about the mattress we bought. Very pleasant to talk to.
The sales representatives we worked with were knowledgeable and helpful but not pushy. They helped us find what we were looking for, gave us time to explore and worked to give us a great deal. We will definitely shop there again for our future needs.
Wonderful experience. Avery was very helpful and made sure we found what we were satisfied with.
it was a fast and good experience with Avery! Ashley Furniture had a lot of choices. if you need anything ask for Avery!!
Robert was very professional, knowledgeable, courteous, friendly and patient with us. We would not hesitate to use him for further business and happy to recommend him to our family and friends to take care of their furniture needs.
Very pleased with our experience at Ashley! Tracy was very helpful and professional. She went above and beyond to help us and answer all questions we had. The store setup was great as well. Highly recommend and will work with Tracy from here on out!
Quick and easy. Plus they honored the online prices.
Denita B gave me the best customer service from the Beckley store she was knowledgeable of all products and helped meet my needs Thanks again Denita
Jason is an outstanding salesman! Ask for him; you won’t be sorry.
Andy Bragg very friendly salesman and very helpful. Would recommend any one going to him.
The shopping experience was great. Not pressured. No nagging. Easy to deal with!
Tracy was awesome. helped us from the time we walked in until the time we left. made process super fast and easy. will defiantly be back!
I have had the absolute worst customer service experience at the Beckley location of Ashley. I had ordered furniture back in August from a sales associate with a contract stating that I would be contacted about every 2 weeks with furniture arriving between 10-12 weeks. After not hearing anything from anyone, I called 4 weeks after purchase to check on the status of my order and was informed that my sales associate had been fired. I was then told that someone else should be calling me to update me in the future. The sales associate said my furniture should arrive by the beginning of October. Again, I received NO calls and assumed my furniture would be in by the beginning of October and called to schedule delivery. Again, I was told the furniture was back ordered. This continued with NO communication up until November 17th. By this point, I was so frustrated with the lack of communication and the fact that I was told my furniture would be guaranteed to be in by 12 weeks (and it was well past 12 weeks) I decided to go speak to the manager about the issue. When I arrived, I spoke to the manager, Roger, and asked for my delivery fee to be refunded and a return on the item that was still showing back ordered as of that morning. He was not very friendly and said that my previous sales associate would just lie to people and that he could not refund my delivery fee but if I chose to select a new couch then he could have that delivered for free. So, apparently, I would be paying for the lies of the sales associate and could only get free delivery on a new purchase. Even though I called that morning about my order being out of stock somehow he called and it was in stock and offered nothing for my terrible experience. I do not want to patronize a business that does not empower their employees to make the moment right for the customer. The fact that I had received NO communication whatsoever and was met with an unfriendly attitude by the manager has made this whole experience a nightmare. Thanks for the poor service.
Avery was very helpful and was eager to earn my business. I’m very satisfied!
Tracy was great. Made the process easy.
Friendly staff very knowledgeable very helpful and fast!!! AVERY us the best very knowledgeable and wonderful personality!!!
Would like to say thanks to Denita at Ashley's home store, Beckley wv. Very professional.
Had a great experience this evening at Ashley. Went in looking for a living room set and found the perfect one. Avery helped us with everything. He was patient to answer our questions and was just the nicest young man to work with. Next time I need furniture, I will go to Ashley and definitely ask for Avery.
Avery did a great job and helped us out tremendously!
Tracy was very informative, and extremely helpful.
I loved Denita, she was great and provided excellent service!
Tracy at Ashley Homestore was wonderful to work with! She was very knowledgeable and helped us get the most perfect living room furniture. My husband and I are loving it!
Everyone was so nice at the store in Beckley WV. When explaining to Tracy what I was looking for, she knew that exactly where to look for those items. Really appreciated all her help. She took time to explain about the details. Answered all my questions and was very caring. A+
Avery Swearengin helped me. He is a great sales person! He helped me get a great recliner. He helped me also get a great bed frame for my parents. Ashley Furniture has a great employee. Avery sold me a mattress on March 09, 2023 also. He made sure that I was satisfied with what I purchased. He was very helpful and kind. Please if you go into Ashley Furniture to buy anything ask for Avery Swearengin. He is a great salesman.
Tracy vass at the Beckley location was very thorough and helpful on every product in the store The overall atmosphere was great in general and every question answered Tracy's energy and knowledge made me feel welcome as a customer and confident in my purchases and future purchases thank you all so much
Avery Swearingin is a very good saleman. He is friendly, knowledgeable and not pushy!!
Went in looking for a mattress and Denita helped me find the perfect one. Thank you! Would definitely recommend
Denita was such a great help! Loved all she recommended to me that I bought for my home.
Avery was very helpful he was very knowledgeable.
Avery was very helpful, informative and friendly. He answered all of our questions and helped us choose the right furniture for us.
Tracy was sweet, helpful and I didn’t feel smothered. Great experience and in and out quickly.
Andy really took care of us! Couldn’t be happier!!
Andy was amazing. He greeted me as soon as I walked into the store. He walked me around showing me exactly what I was interested in.
Avery is an awesome salesman! Very knowledgeable and energetic.
Avery was Professional sales Man
Denita was very kind and informative. She met every need that I had.
Jason was such a great help! I wasn’t sure exactly what I was looking for when I first walked in the store but he helped me pick out amazing furniture! I definitely recommend him!
They were respectful, helpful, and cheerful. Avery was also fast at getting the paperwork done too.
We were looking for replacement dining room chairs. Our local Ashley store had a great selection, and had the exact chairs we saw online. Tracy, our salesperson was great! She had great product knowledge, was super friendly, and was even able to match the online price (which was cheaper than the in-store price)! We will definitely buy from Ashley in the future and from Tracy. Thanks for a great shopping experience!
Jason provided my husband and me excellent customer service when we were buying our new couch! We had such a great experience that we would recommend shopping at the Beckley Ashley furniture store to all of our friends. Thanks again!
Denita at Ashley HomeStore was wonderful to work with! In and out no hassle. Will buy here again!
A great shopping experience with great help. The only downfall is that they don't sell Display models. Ask for Jason
Andy Bragg was a great salesman and really worked hard to meet my family’s needs. Will definitely shop at Ashley homes store in Beckley again.
Everything was good
Professional and helpful!
Hannah was and is very helpful and stayed consistent with helping us find the purple pillows we wanted. Very knowledgeable about what she does by her professional job experience and how she was trained to do her job. Would recommend to anyone looking for the right furniture for them.
Denita is amazing!! She has always been very knowledgeable, professional and honest! I purchased the Marsolina kitchen table from her in the spring. I am in love with it and had amazing customer service provided by Denita and Ashley Home Store! I recently just went back and just purchased a sectional from her. I always recieve amazing customer service from Denita and the Ashley Furniture team! I highly recommend requesting Denita to help you! ♡
Tracy was wonderful and helped us in every way she could. We cannot wait to get our dining room table!
We had a great experience with Tracy today. She was extremely helpful and knowledgeable while we searched for a living room set. She went above and beyond to make sure we were happy with what we chose. Thanks so much!
Very nice store with a large selection. Tracy Vass was our salesperson and she made the whole experience even better. She went above and beyond to get us the best deal possible. I will definitely be coming back here the next time that I'm in the market for furniture.
Avery did an amazing job with me and answered all the questions I had for him 10/10 would recommend him.
I was In the store today, and Tracy helped me I definitely recommend her she’s great!! Ashley Homestore is fantastic everyone ask for Tracy when you go!!
Jason luckton at the Beckley store was a wonderful help and very kind he gave me good suggestion on the furniture I was looking for and really felt like he was trying to get the best for me the store was clean and the welcome was nice I will definitely be recommending this store and sell person to all of my friends
Avery provided excellent service. When purchasing furniture I will always ask for Avery at Ashley Furniture
Great transaction! One of the easiest purchases I’ve made! Thank you to Denita; you were Awesome!
Avery was great help. Got the information I needed very quickly
Avery is great salesman for Ashley .He is very polite and helpful .
I have had several experiences at Ashley HomeStore in Beckley Wv and all were great. This one in particular Tracy was so helpful and knew there was a couch we had been eyeing for awhile..when it went on clearance she immediately let me know. The purchase process was fast, easy and they were all friendly.. I will definitely purchase again.
They are very eager to assist you in what your looking for and showing you what they have. They explained everything about the products and we're very polite and respectful. We were assisted by Megan and she was fantastic and will definitely go back to this store and Megan for any other furniture needs, she was fantastic. Thank you again for everything.
Exceptional Service. Highly recommend. Roger is great and informative and even stayed late to wait on us.
Jason was very helpful as well as the manager.
Service is terrible and they do not deliver on what they tell customers. Not recommend.
Megan was awesome to work with, and went above and beyond to assist me. She was very pleasant, upbeat, and very knowledgeable about the products I was interested in.
Excellent customer service! Staff go out of their way to make your buying experience a pleasant one. Avery is an amazing salesman, always going above and beyond to make our buying experience great!
The sales agent was very helpful, and nice! She was able to price match the online price and was patient with me even with difficult kids!
I was most pleased with the service and assistance provided by both Ashley and Andy when my wife and I inquired about and then purchased some furniture recently at the Ashly Home Store in Beckley, WV. I give them 5 stars.
My sales professional wasJason Luckton at the Beckley WV location. He was very pr professional and answered all our questions. I would recommend Ashley Furniture for your furniture needs.
Great service! Very knowledgeable, would recommend to anyone looking for a mattress.
Meghan was very helpful and answered all of our questions thoroughly. She even found a way to help us save money. Great place. I will definitely be back.
Megan was excellent in making sure my purchase was exactly what I was looking for. So friendly and knowledgeable , I will definitely be a return customer!
Avery was great to work with!
Megan Guire was very professional and helpful. Highly recommend. Megan showed me various choices and made my decision very easy. She met me as soon as I came in the door and answered all our questions and then some. Megan was always very courteous.
Megan is an awesome salesperson and made our buying experience stress free and enjoyable. She took the time we needed to help us find exactly what we wanted. I was impressed with her knowledge and with what she shared with us about Ashley Furniture. I am really looking forward to getting our furniture and I feel confident in the manufacturing!
I went into the store to look not intending to purchase. I met Jason and his coworkers and found exactly what I was looking for. There was a team effort to assist Jason as he is new. I was impressed with the atmosphere and the team work. It was a seamless process and the item I purchased will serve me well for many years. Cheers to the entire staff at the Beckley store. Best wishes for a successful career Jason!
Tracy Vass treated us very well. She was knowledgeable and friendly. I would call on her again!
My husband and I had been shopping for a few months for furniture. We had been to several furniture stores in our area. We found it difficult to find quality furniture at a reasonable price. That is until we noticed the Ashley store and decided to stop in. We were greeted by a lady named Tracey. She was very friendly, knowledgeable, considerate of our space to was not pushy. She would assist us with all questions we had but let us walk through the store without being a pushy salesperson. We found Ashley to have very reasonable prices and the quality of the furniture for the price was the best we found. Tracy made notes while we walked around so we could take home and make sure the pieces we picked were exactly what we wanted for our house being built before we decided. We came back a few weeks later and purchased all of our furniture from Ashley and Tracey was with us from start to finish. We ordered our furniture that day and are awaiting delivery which they will do for us when our house is complete. One time delivery fee and all of our furniture will be delivered in one day and set up. We ordered months ahead knowing that there are delays with everything right now. Thank you Tracey for a wonderful furniture buying experience. We highly recommend stopping by Ashley’s Beckley, WV location and seeing Tracey.
Megan was absolutely awesome! She answered every question I had with no hesitation. Very professional and friendly!
A wonderful and pleasant shopping experience. Andy, our rep was fabulous. Will definitely shop there in the future. Thanks Andy for all of your help!!!!!
We had a great experience doing business on the floor with Tracy, having purchased close to $4,000 worth of bedroom furniture for our daughters at this store. But the pick up experience was less than acceptable. Because we were in the midst of a house move, I brought a 20 ft. U-Haul to retrieve our delivered items. I had no more than gotten out of the truck when this bald-headed male employee shouted not to bother dropping the ramp in a hateful tone. The command caught me off guard, as I hadn't even gotten close to the back of the truck and wasn't planning on dropping the ramp anyhow. I simply rolled up the door and watched as a couple employees brought boxes and set them at the very rear of the truck. When this same bald-headed male brought his box, he again snapped at me, saying "You better push those boxes to the front. There's a lot more coming." That is when it dawned on me that he didn't want the ramp dropped because he wasn't willing to walk the boxes to the front of the truck's bed. I guess he was mad about having to return to the workforce after having milked the extra unemployment benefits he received during the COVID quarantine or something. I had an hour-long drive ahead of me, so I jumped into the truck and moved/stacked the boxes myself, despite my inner desire to give this lazy, walking-talking stereotype of southern West Virginia a lesson on how customer service works, or SHOULD work. Had I known that the furniture we ordered would only be the same kind of cheap, assemble-yourself stuff found online then I would have spent my money at Wayfair and had the stuff delivered to my front door---minus the smart-mouth side show. This will be my last transaction with this store. But hey, at least the dude saved his legs a few extra steps. I bet he even bragged about how tough he sounded to his buddies when he met them at the bar directly after his shift. Way to get one over on the customer, bud. Glad to know I was able to make you feel so manly. I didn't have any problem lifting the boxes myself. So...
Avery at Ashley Furniture in Beckley did a remarkable job explaining the pieces we were looking for and helped us to pick out what best suited our needs. He went above and beyond and even tolerated our shenanigans. I will definitely see them again for future furniture needs. If you are in the market for some new furniture check out Ashley and ask for Avery.
Wonderful experience working with Megan Guire. She is an EXCELLENT SALESPERSON. She went out of her to help us pick out the furniture we wanted.
Awesome experience at the Ashley HomeStore in Beckley. Ashley and Denita were both great to work with. Warm, friendly atmosphere!
Tracy was a very good sales person She showed me a lot of stuff and I was very pleased with her friendliness and I will come back and shop with her
Went in for a sectional, left with a sectional, coffee table, and an end table! Great selection, and Avery was very helpful. I will certainly be back!
Avery was very good with helping us. Anything we asked, he was looking it up or running to figure out an answer for us. He was never pushing us to buy, and I would highly recommend him for your next buy at ashley furniture.
Denita was so nice and helpful. We will be back.
Denita at the Beckley store is very friendly and quite knowledgeable about the products. She was super helpful!
One of our night stand drawers was broken when we received the furniture. Then a few months later we moved and had to buy a kitchenette table and chairs for the new house.When we moved in, the chairs just would not work with the space. The chairs were never taken out of the box and we tried to return them to the store 3 days later. The manager was going to charge $127 restock fee.
Wonderful service from Denita. Super helpful. We are waiting for delivery and so excited to get my new dining set!
Megan G. was a great saleswoman. She was helpful and very informative answered all questions. You have a wonderful employee.
Going to Ashley Furniture was a first for my husband & I. They were a little short staffed but once we got with Denita, she handled our every need in a quick & sufficient manner. We will definitely be buying from here again.
Another positive experience at Ashley in Beckley. Hannah was helpful and took good care of us!
Amazing hospitality not rushed in any way. Megan and her team were the best to assist me while I was unsure of what I wanted. I will be back !
Avery is a very nice gentleman, and easy to talk to. It did not feel like he was trying to sell me something. He was just helpful and fun to work with. He got on the computer figured out what was available and when. I went in for an entertainment consol and came out with that, an ottoman, and a new dining set. Thanks Avery and Ashley!
Avery was great! Recommend to everyone
Megan Guire was patient and very helpful figuring out the best solution for our needs. Thank you Megan!
Megan was awesome she was very helpful and outgoing she made the buying experience great was the first time shopping in this store and will definitely be back
I been there multiple times it always been a great place for me. The last time I went I had Tracey and she helped me pick out a bed that they had in store so I didn't have to wait. Very patient with me since the first day we couldn't do anything and I held my promise and came back. She was a good definition of great customer service especially since I had my 4 month old son with me.
Trish was wonderful and a huge help recommend to anyone
Megan was extremely helpful and gave us some really good info regarding buying furniture and shipping wait times. Megan was knowledgeable about the store and what they had to offer. My husband and I had a great experience.
Very friendly and willing to help.
My husband and I where renovating our livingroom and needed a new livingroom set. We went to a few places and every single one of then had high prices for thing that didn't look to be of good quality. Then I remember Ashley furniture, which I had used in Florida about 10 years ago and my son is still using it. Their service and prices are great. Megan Guire is our sales person to go to!! She took the time to help us find what we needed! After being there we realized we can afford to get new furniture for the rest of our home. We love our Ashley furniture in Beckley and our Megan!!!
I visited Ashley HomeStore in Beckley WV on 6/19/21. My initial in store experience was really great. My sales associate, Avery, was extremely helpful and easy to work with. Over $5000 later I found the perfect furniture for my family’s new living room. When the order was placed Avery set my expectation for a 6-8 week delivery because of demand but assured me that he would keep me updated on the status of my order. Today I received a voicemail saying that my order was still “on track” for an October delivery, however October was never in the conversation at the time of my order. I can’t even describe the amount of disappointment I am feeling knowing it will take three times longer for my family’s furniture to arrive. I am just thankful we didn’t order more furniture from Ashley HomeStore.
Great experience shopping at Ashley Homestore. Megan was super helpful and everything was available so we didn't have to order.
Avery was really helpful and did a great job processing our purchase!!! Thank You Avery!!! It’s been a long time since I had the pleasure of working with such a nice young man. He was respectful, courteous, and displayed really great manners!
Looking for accent chairs. Did not have any.
An excellent furniture shopping experience. She was very knowledgeable and very friendly. I would highly reccomend that anyone looking for new furniture to go to Ashley s furniture and let her show you what they have.
Visited the store multiple times and changed my mind many times but the salesperson was extremely patient and helpful.
I was extremely pleased with the customer service Megan Guire showed myself and my mother. Excellent sales rep.
I will definitely be coming back! And let me just say if you’re going ask for trisha? Trish? I believe was her name who helped me? I’m terrible with names lol. But Let me just say I off record here I love people who talk to you like they’ve known you their whole life. We joked and had such a good time picking out furniture it just felt like I was there with a friend. I was able to get a lovely new look and a new friend! She’s awesome. Very helpful and has wonderful taste. I’m picky and showed her pictures of my home and my taste and let her know my needs and she helped me out better than anyone. I’ve bought MANY pieces of furniture it can honestly say it has never been this fun or pleasant. She’s helpful. Kind. And has wonderful taste. She was able to help me fix my living room around. I suffer with depression and sometimes new furniture or just rearranging stuff helps and I’m terrible at choosing stuff but she’s super talented like I said I showed her photos and she helped me make my home beautiful on the inside which also helped my mental health. A fresh new look with color. A change of scene. I would’ve never been able to make such pretty ideas come to life like she did. She was telling me she is an artist on the side and I can definitely tell with how she helped me put together such a cute room for me and my family. She even recommended colors for paint and where to place what! I’m so thankful I chose to randomly come in one day. 10/10 recommend! I’ll most definitely be back and asking for Trisha. Sorry for the long post thanks for reading however I just had such a blast when typically it’s so stressful I just had to let someone know if you’re in the market for a change to your home this is the store and Trisha is your girl !
I recently made a pretty big purchase at Ashley Home Funishing and over all had a great experience! Tracy Vass is great very professional answered all of my questions, was very patient while I was deciding what to buy. I would definitely recommend great prices and ask for Tracy!
Tracy Vass was amazing to work with. We ordered furniture for our new house & I couldn’t be happier with the out come of the price & the customer service we received. I would recommend her to anyone & will be coming back in the future to purchase more from her.
Trish Morgan at Ashley Homestore in Beckley, is the best to work with if your looking for great deals. Friendly and wonderful to work with. Go see her!
Denita Barr was an exceptional sales person and very knowledgeable. She helped me make decisions based on my area and what exactly I needed. It was a very enjoyable experience and I would definitely recommend shopping this store. Ask for Denita! You won’t be sorry...
Good customer service, Megan helped me with any questions I had.
Megan was excellent in helping me to get the sofa I wanted. She gave exceptional customer service.
I was assisted by sales associate Trish Morgan of the Beckley, WV store. She was very helpful on both of my trips to the store.
Staff was super friendly and helpful!!! Trish got us everything we needed! Highly recommend! And we will definitely be back, felt right at home. Thanks again ❤️
Sam was such an amazing salesman. Very patient and had great hospitality. I’ll be back for sure. And I’ll most definitely request for him. I had purchased a 9 piece dining room table set but could only afford 7 piece but he reassured me that I could come back and purchase the other two chairs. Ashleys furniture store is such a great environment and I recommend anyone to come.
Trish showed me exactly what I was looking for. Thanks Trish
Megan was amazing. We had been to several other stores that day and she was by far the most friendly, diligent and responsive. She able to answer all my questions quickly and completely. I would highly recommend customers to work with her to buy their furniture.
Trish of Beckley HomeStore provided excellent service in helping me purchase a living room set.
Trish from the Beckley store was absolutely amazing. She was so easy to talk to, willing to help out with all my questions. Her patience was phenomenal since I had to sit on multiple couches pondering for forever on which one I wanted to commit to. In the end she helped us find the perfect one!
Large selection of nice stuff but when they tell you 2-3 weeks they actually mean months then when you try to cancel they want to charge you a huge restocking fee for the stuff they don't even have in stock to give you.
Tracy Vass was awesome!!
Tracy was very helpful and detailed on what we needed to do. Very friendly as well.
Tracy was very knowledgeable about products that were inquired about. She answered questions posed and was very professional, actually being interested in what I had to say.
Great experience and friendly service!
Samuel was an excellent, efficient salesman. We had our 2 young children with us. Samuel was quick to help us find exactly what we were looking for and had us out to door fast.
Samuel was a great help during my shopping experience at the Beckley store.
Megan has always been the best sales person I had known. She is kind and caring. She works hard to provide any and all information in any product or merchandise she sales. Megan is seriously A+ at her job, and has a serious gift. Trust me she will work tirelessly for you too. Please next trip to Ashley Home store, ask for he. Promise you won't be dissatisfied!
I had a WONDERFUL EXPERIENCE with Ashley Furniture. The sales lady Trish was AWESOME AS WELL! She was very helpful and very professional from start to finish. I would highly recommend this store to everyone!
Tracy was great to work with!
Purchased a bed for my daughter. Trish was very helpful and made the purchase smooth and easy!
We had a much better experience at the Beckley Ashley store with Megan. Yesterday my husband and I were in Charleston an stopped at the Ashley store their. The man was very rude I told him I like this one bedroom suit. He said you just can’t go in a furniture store and pick like that so we left. They lost a sale. We went to Beckley and purchased our bed.
Tracy Vass was great to work with! Very patient and very helpful!
Tracy was very courteous and helpful. We especially appreciate the fact that she allowed us to browse privately and was not aggressive. It is our philosophy that the product sells itself. When that happens , all are happy! Thanks for your service to the community.
Trish was very friendly and helpful.
I have had a great experience at Ashley’s in Beckley so far! Tracy is always so welcoming and nice to work with at the store! Very helpful and listens to exactly what you’re wanting for your home! This is my second time shopping here with her because I loved my first order! I’m excited to receive the second order once it comes in! ☺️ Thanks a bunch to the Ashley’s in Beckley!
Excellent service and friendly staff! Our sales associate, Trish, was very helpful. Overall pleasant experience. Highly recommend.
Nice store, very professional associates but pricey!!!
Samuel was awesome! Gave us our space to look around without pushy sales tactics, but answered all of our questions and made the purchase process very quick and painless. Delivery team was equally as wonderful, polite, and took great care with the furniture being delivered. Totally in love w our new couch.
We visited Ashley Home store on 4/7/21. Megan helped us find a new couch and bedroom suite. Megan was friendly and knowledgeable. Our experience here at Ashley Homestore was excellent, we are excited about our new furniture and would like to thank Megan for her help.
Walked in was told furniture would be here first week of April...now its being pushed back a month! Possibly could be longer could do a split delivery on my couch and loveseat....I have 5 people in my home and already had promised my other sectional to someone how would a loveseat work for over a month? Plus after reading reviews now I feel they tell you whatever you want to hear to get you to sign! I see nightmares about this delivery being MONTHS...when I asked about full refund IF it will be more than another month they said we will cross that path when it gets here...they should do something free delivery or something...I by that time am paying for something I don't have, plus I had other options in town with free delivery and can keep promises NOT HAPPY at all.....upon delivery my couch had a cut in the bottom where it was unpacked and one of the recliners was leaning to the side called the next day...waited almost 7 weeks for those parts and another few weeks for a man to come that Sept... the parts was also leaning when put in and he opted to get us a brand new set! Well here it is JANUARY and we still don't have a functional living room!!!! Went to store and they said end of February or trade in for another set and every set they had we liked or would fit in our home was also back ordered so what's the point!!!!! We are waiting to see now what can be done I want full refund and go elsewhere at this point
Megan G was so awesome! She was very patient with us and very helpful! I would highly recommend anyone that needs any furniture to go see Megan!
My husband James and I were shopping for a sofa today and stopped at the Ashley furniture store in Beckley, wv. We have bought furniture from them before. Our salesperson's name was Megan Guire and she immediately greeted us at the door. She directed us to the sofas and allowed us time to look around on our own and checked on us often. She was so helpful with info on the deals and products. We took her card and told her we were going to check out some other stores too. The other stores didnt have the variety as Ashley did and the salespeople were not Megan! We did not receive the attention or care as she gave us. Needless to say we came back to Ashley and bought a sofa and 2 recliners. She took great care of us and is a great representative of your store.
Amazing customer service. Very friendly and helpful, Avery was a great help to me and my fiancé! Thank you!
Shopped At the Ashley Beckley WV store. We met a man named Samuel he was very knowledgeable about different brands of furniture. Helped my wife and myself find the perfect living room suite and helped us get the best deal. Would highly recommend going out and ask for Samuel for the best deals.
Trish was really great to work with assisting me with purchasing a sectional today at the Beckley store. Highly recommend going to see her for your furniture needs!
Hi! I had an amazing experience at our local store. Was immediately presented with someone who could help me. Megan was super helpful and didn’t try to overwhelm with things I couldn’t afford. She showed me exactly what I was looking for on the 2nd attempt. Not a lot of ease with customer care these days but she handled it efficiently and with such good charisma. Will definitely be shopping with her again. Thank you Leigh Ann P.
Sales person very nice during sales process. Item did not arrive as promised and there was not one person with an explanation that made sense. Stories changed as if I was at fault. Customer service is awful.
Denita was very helpful and very friendly during my purchase.
Megan was informative and friendly. Service was fast and efficient and questions answered immediately.
Tracy was very helpful
Very professional friendly
Easy online transaction. Megan was a huge help in finding what I needed.
We went in today to buy a love seat. Megan provided us with excellant service on our purchase and gave us a great deal. If you want good furniture at a great price, go see Megan at Ashelys.
We went in at closing time and didn’t feel rushed. Samuel was great to answer all questions and explain everything. The process was quick and easy.
Had a great experience furniture shopping with Trish Morgan and Roger. Very helpful and once I made a decision they got me out in record time. Thanks guys.
It was a great experience coming here. This is the second time we've bought something from here and gotten a great deal! Head on over to ashley home store and ask for megan she'll point you in the right direction. Very personable!!
Very nice environment! Tracey was a huge help! Will definitely be a repeat customer.
Great service by Sam!! Was knowledgeable on bedding and mattresses and helped in making the right choice.
Really appreciated having an informative and attentive salesperson at Ashley HomeStore while not feeling pressured into anything. Everyone was extremely welcoming, and Trish was great to work with. Found exactly what we were looking for! Excited to do future business her.
Very pleasant experience dealing with Samuel!! He was very helpful & knowledgeable!! Will definitely deal with him again!
Megan was a big big help today. She knew all about what products may best suit our needs and answered all of our questions. Great customer service!! Looking forward to buying more from Ashley Furniture with Megan’s help in the future.
Megan Guire was awesome. She was very knowledgeable regarding everything that we looked at and able to answer all of our questions.
Denita Barr was super helpful and knowledgeable! Will definitely be back to visit her!
I’m very pleased with their service. My mom and I have been in and out figuring out what would be best for my living room with my kids. We worked with Samuel and he was so patient with us, coming in and out until we could pick our item. Not trying to force a sell and let us decide and explained our warranty and everything we paid for by piece.
Megan was super helpful in helping me find the best furniture. She helped me find the best deal possible! Will return in the future for all of my furniture needs!
Great experience. Friendly staff!
Sam Sheppard was great. Got exactly what I wanted at the lowest price around!
Sam Shepard was very friendly and helpful in helping me select bedroom furniture.
Tracy was very professional!
Tracy provided fantastic customer service and was so kind to our family. She made the process of purchasing our sofa so easy! This was our first time shopping at Ashley HomeStore and we will definitely be back!
Megan at the Beckley Store was so helpful and found the absolute best deal for us. We were so happy. Definitely shopping there in the future. Thank you!! 😁
Purchased a kitchen table and chairs . Trish Morgan helped over the course of two days and was very informative and courteous! Great service !
I was greeted as soon as I walked thru the door both days that I was there. Dallas introduced herself then helped me find what I wanted - all the options in gray leather furniture that they carried. I took pics of the ones that I wanted to show my husband. We both went back the next day & tried each set then decided which one we wanted. Dallas went over all the details & financing & when my credit was declined - she financed it in my husband's name. She got us a discount on the piece that was not on sale & a discount on the protection plan. 5-star service!
Just purchased a sofa and recliner from Ashley Home store in Beckley WV. Our salesman Sam Sheppard was great to deal with. Not pushy and very personable. I would definitely recommend Sam if shopping at Ashley in Beckley.
I enjoyed shopping today. I actually purchased 2 furniture items at the Beckley store. Tracy Vass,the salesperson was very nice and super easy to talk to about what I wanted to purchase. I will definitely return the next time I need furniture. I will also ask for Tracy's assistance! Thank you.
sam shepard profited is with great service
Sam is a great sales person. He seems to never feel rushed and takes his time with customers. He’s very knowledgeable about products. Outstanding job!
Sam was very helpful, as he spent more time than most would have assuring that my son found the best possible mattress. We visited every other furniture store in Beckley area and not only the customer service lacked, but the info provided was less than should be expected. I highly recommend Ashley in Beckley, and also Sam for his knowledge and patience in helping us find the right item.
Megan greeted us at the door, found out what my mother was looking for and directed us to where we could browse without any pushy sales talk. She came to check on us and answered any questions we had & helped Mom understand the financing. We really appreciated her attention and help. I highly recommend asking for Megan if you visit Ashley Furniture if you want excellent customer service.
Had a very good experience first visit ever to Ashley Furniture the sales per was very helpful gave me undivided attention Sam Shepard good personality, friendly
Great service good quality furniture salespeople are excellent and knowledgeable about financing
Great customer service provided by Samuel will definitely use Samuel for an additional purchase Thanks Sam 😊
Trish was wonderful, very friendly and with all the right answers! She was very helpful in helping us find what we were looking for.
Samuel was so patient with me!! (I'm a little picky and have a hard time making up my mind) He allowed me to look, shop, change my mind and didn't hover while I discussed my options with my mom. I would definitely recommend Samuel for your next Ashley furniture buying experience!
Thank you Megan for all the help!
Tracy was great at helping us find the perfect couch for are house! she was super friendly 💜 thank you!
Great experience and great prices. Trish was awesome!
I have purchased from Ashley home store multiple times and service is always excellent. Reasonable prices compared to competitors.Chris at the beckley Location provided us with great costumer service!
A wonderful experience. Meagan the associate was very helpful and professional.
Megan was a huge help at the Beckley WV Location. No pressure sales but answered any questions we had, we would recommend her very highly.
Just purchased a new mattress! A big thank you to Megan for making the process quick and easy!
The service was excellent.Tracy the sales agent was very knowledgeable and helpful. She took time to show me everything I wanted to see without being pushing or over aggressive. The checkout lady was very nice and did a great job verifying my ID and processing my payment. I was very pleased with the entire process.
Thanks, Caleb, for an enjoyable experience shopping for a new bed!
Great furniture buying experience
Thank You Trish at the Beckley Store for your prompt service of ordering our barstool.
I bought a couch from Ashley Home Store in Beckley, WV. Tracy was so friendly, helpful, and professional the entire time! We really appreciated everything she did for us. I would gladly return there for more purchases and recommend others to do the same.
Danita was very helpful and friendly. We enjoyed our shopping experience and will return.
We were very pleased with our experience at Ashley Home Store in Beckley, WV. Caleb, our Sales Rep., was extremely professional; yet, very personable. He was available to answer all of our questions and very knowledgeable while not being overbearing. One area to consider improving would be the timeliness with which your customers receive the product. We were hopeful to have our new furniture for Christmas but apparently, we will be waiting 5-6 weeks. Overall, the store was clean, well laid out, and all employees seemed very friendly.
Caleb was very friendly and helpful
Ashley HomeStore in Beckley was extremely helpful in our furniture shopping and purchase. Megan, our Sales Professional, researched various color options, similar items and delivery availability for a number of items as we determined the ideal selections for our home.
I began my shopping yesterday. Tracy Vass answered all my questions. I didn’t not feel like she was trying to make a sales pitch or pressure me into buying when I wasn’t ready. I returned today and brought my daughter to help me with my decision. I am excited and can’t wait for my living room furniture to arrive.
So after viewing furniture from Beckley to Charlesto, my husband and I found ourselves back in Beckley at Ashley Furniture. The time constraints on all stores seemed to be exactly the same 8 to 12 weeks before receiving any items purchased this is completely out of Ashley Furniture's hands due to all the craziness in the world right now. We chose Ashley's because of the variety, structure of their furniture, the exact fabric we were looking for. Tracy Vass, M.I.T., she was very nice, well spoken, and knowledgeable on any concerns we had about any items in the store and she gave us plenty of time to make our decision on exactly what we wanted. We ended up buying our sofa, oversized chair, ottoman and our new TV stand yesterday from Ahley's. We couldn't be happier with our purchase. Thank You Tracy for all your help and being so dedicated, considerate, and making us feel as valued customers. Thank you also to Roger Vandall for all your kindness and help and those kind words about my Dad. Thank You Daryl Ann Skaggs Stefan Wayne Skaggs
Great experience at Ashley Homestore! Avery was very informative, professional and answered all my questions.
Great service. They greet you at the door and if you just want to look no problem.
Megan was so wonderful to work with she went far and beyond to help me and my Mom. she is such a wonderful person and very knowledgeable. and very helpful just because of her is why we decided to buy from Ashley. Well definitely do business again and recommend Megan. THANKS YOU SO MUCH MEGAN VERY VERY HAPPY
Tracy was very attentive to my needs. Friendly and helpful
Ashley Homestore in Beckley WV is an excellent place to buy furniture. Megan was very helpful and a delight to know! She deserves a raise! She answered all my questions and went above and beyond to help me in deciding the right colors and style! I had a wonderful experience shopping for my new living room suite!!!! Thanks Megan!!!!!
My saleswoman was very helpful with myself and my daughter. Found everything I needed and in a very timely manner.
We purchased a dining room table that was high quality at a better price than other furniture stores we had visited that day and the sales lady Mr Morgan was very knowledgeable and eager to help we had a good experience!
We had a great sales rep. Very infotmative and helpful with our choices. Thanks Trish Morgan!!!
Tracy was amazing. Great customer service and a wonderful experience.
Both Sam and the store manager greeted us respectfully and casually. Sam was great to deal with and we will definitely ask for him again!
Excellent service! Both Samuel Shepard and Roger were extremely helpful!
Caleb was very helpful.
I had a great experience at Ashley Home Store. Samuel was a great help in picking out my bedroom suite and mattress set and I am sure to let all my friends know to look him up for all their home needs.
I called regarding a lift chair for my father. Ashley Homestore was the only store in Beckley with a chair in stock. I could tell the chair was great quality. It was perfect for my dad. Tracy helped me quickly and kindly because I was pressed for time and stressed. I appreciated her prompt attention.
Caleb was very helpful.
Today, my wife and I went into Ashley Furniture to look at recliners. We were greeted by Megan. She was friendly and very polite. She pointed us to where we needed to go. Unfortunately what I wanted was not there. Anyways after talking for a few moments, she made a suggestion that proved to be a much better choice. We also needed a new mattress and she was very knowledgeable in finding the best for us. In about 2 weeks I should find sleeping more restful. Thanks Megan for all your help.
Good selection , fair prices for nice stuff, definitely recommend
I went looking for two new electric recliners. I looked at three different furniture stores. I found exactly what I needed at Ashley Home Store. The service was great and way better than the two other furniture stores. Trish Morgan was the best. She was polite and patient with me. She also was very knowledgeable and friendly. She didn't rush me and was very helpful. I definitely will come back to this furniture store again. Thanks Ashley Furniture Store for hiring Trish Morgan.
We have been to the Bluefield Store twice and this particular store 4 times in the last couple months. Megan was the first person to actively reach out and try to help us with what we were looking for. Her furniture knowledge was excellent. She knew what items were in the sales floor and could point me to an example of anything I was looking for. She was kind and patient with our restless children and her personality is among the best of any sales person we’ve ever dealt with. She is an asset to Ashley!
Very impressed with service and prices!! Megan was very helpful and professional and may I add that she’s only been there for a short month. I’m very pleased with service and the purchase I made!! Thank you Megan for your help today and I’ll be back for sure when I’m in need of more furniture.
Caleb was very friendly, easy to work with and very accommodating to our needs. The rest of the staff was very friendly and accommodating as well. I highly recommend Ashley Furniture in Beckley WV.
Good people.
Very clean nice store with a great selection and helpful staff. Tracy Vass was a great help
Tracy is always very helpful when I am purchasing furniture. I have been buying furniture from Ashley for over 20 years and I have always been pleased with my purchases. All the employees are friendly and eager to help. They work as a team, which is nice because some furniture stores don’t.
Caught Caleb trying to add $100 to my bill and when my fiance went to pick the bed up, the two women behind the counter were very rude to her, saying she was told not to come after 6. I was sitting beside her when they had the conversation the night before. They did not. And even if they had, don't be rude about it and don't gaslight your customers. I got a reasonable deal on the temperpedic. Same price as their website plus 2 pillows, sheets, and a mattress protector. Not sure if that stuff would've come with it from temperpedic or not so I either saved a few hundred or came out even. Deal aside, this entire transaction felt like doing business with people on work release from hell. I feel bad for all of the mothers buying furniture with their children who have fallen prey to Caleb's poor math skills.
Had a great experience at Ashley in Beckley WV today. Went in to buy a couch and Caleb was both helpful and stepped away when we wanted to talk about it. Friendly and attentive but no pressure!
Sam was my sales associate when I stopped by Ashley to check on some new bedroom furniture. He was super friendly & eager to help!! Highly recommend him if you're looking for someone to help with your wants / needs!
Sam was very helpful polite and patient while helping us pull together a new TV room look. Nice selection to choose from. Would recommend Sam and Ashley Furniture store.
Tracy Vass was very helpful and we are very satisfied with our purchase.
We visited Ashley HomeStore while searching for the perfect chairs to compliment our off white sofa. Caleb greeted us at the door and directed us to the place where I had the most options. I love that they showcase actual rooms so you can see what your furniture will look like. After looking at a number of great choices, I chose the off white and gray striped swivel chairs. I can’t wait to see them in my home! Great customer service!!
Real good nice people
Megan was great to work with, attentive, honest, and understanding. I'd recommend dealing with her
Tracy was amazing!!! She was so helpful throughout the whole process! We were able to get the bed and bedroom set we wanted!!!! She made it such a smooth process!! I highly recommend!!!!
Sam was great to purchase furniture from. He patiently checked configuration on every couch in the store to get us the exact sectional we wanted.
Super friendly and helpful to find exactly what we wanted!!
We have purchased many pieces of furniture here and have never been disappointed. Whenever we go here we always ask for Trish, who is wonderful and has always gone out of her way to be helpful.
Trish @ Beckley, WV Ashley HomeStore was amazing! Extremely knowledgeable and proactive about finding us the best product for our familys needs. Highly recommend her!
Trish really cared and was very helpful, the only sad thing is I have to wait for my new bed . Excited to get it !!
Nicely decked out clean and the staff were helpful
Very nice and pleasant experience.
Sam Sheppard helped us so much and made sure we got exactly what we wanted. Thank You. We will return in the future.
Super friendly and very helpful
Fast, friendly service. My salesperson Samuel was fantastic. He went out of his way to get us taken care of.
I had an amazing experience with Trish at the Beckley store. She was very patient and helped with everything i needed. I ended up buying an entire living room set and she helped get the perfect one!
Our salesperson, Trish, was very kind and helpful. She helped us find the perfect sectional! I would definitely recommend this store.
Everything I needed was in stock and on hand. Got in and out. And the customer service was excellent as well thanks to Sam. Definitely recommend
Tracy is awesome! She helped me pick out the perfect mattress that I will finally be able to get an amazing night’s sleep on! The furniture is beautiful and the prices are reasonable. I will definitely be shopping at Ashley from this point on!
Ashley has a great selection and a helpful staff.
Great service. Samuel was very helpful we gave him an idea of what we wanted and he took care of us.
Great experience!
I bought a leather sofa with chaise that was on clearance. Trish Morgan gave me plenty of space to browse and was super helpful when I had questions. I'm not a fan of a salesperson following me around watching me test out furniture (no couch is going to feel all that comfortable while a stranger is staring at me), so I very much appreciated her checking in here and there without hovering. The clearance purchase meant I had to arrange to pick up the item from the store, but didn't have to wait for delivery, which was perfect for me.
The salesman that helped me was great at his job patient understanding and didn’t push stuff on me that I wasn’t interested in my experience was great until I received a call a couple of weeks later telling me my order had been pushed back almost 3 months and I have yet to receive that merchandise
They have an amazing selection of furniture and mattresses and beds and the greeters are amazing, especially Trish Morgan, she was very sweet and very helpful!! I would highly recommend going here for any home purchases.
Very nicely laid out and displayed. Ask for Trish she was AMAZING!!!! She got my mom brain/ farmers wife needs and wants. She was funny and caring. Prices are better then most places and the quality is better!
Avery was extremely helpful in making sure I found exactly what I needed
Sorry place to go for any type deals
Delivery is the issue. We purchased a new sectional for our sun room over 4 weeks ago. The people in the store was very helpful but when it came to delivery problems just got worse and worse. We now know Ashley doesn't deliver the items you purchase themselves. They subcontract this out two someone else. The day of delivery two guys show up to our home in a enterprise truck and most of the time during the delivery did not even speak English. During the delivery our door frame and wall was damaged by this delivery crew. This was reported to the local store , and forwarded to another third party company Ashley uses and assigned to a claim specialist. Long story short they offered me 80 dollars for my trouble and that was after 4 phone calls and several emails. If anyone has had damages to their home you know how far 80 dollars goes. We will not make any more major purchases from Ashley again.
Greeted as soon as we walked in. Very helpful and attentive staff.
Different choices
Great customer service and selections of any thing you may want to buy!
Quite honestly I hadn't been treated so poorly by a store. My sister spent about $15000 on your store, paid for assembly and delivery. One of the items she ordered wasn't ready on time for you're once-every-3-month delivery to Summersville, which is why I had to rent a truck and schedule a pick up with your store, so you knew when we were coming. Not only was the item not assembled but I received no apology and I was dismissively told we should come back some other time, BY THE MANAGER OF YOUR STORE. Today at that time was the only time we could come, which is why we made the appointment. The manager in the Beckley store is incompetent and rude and completley underqualified, my sister had to ask if we could take the floor model since we were tight in time -- which got us right on track...but only after getting in a verbal altercation with the inept individual Ashley Home Furnitings has chosen to represent them in Beckley. Never coming back and I'm warning every one of my friends and customers. Already started.
Excellent customer service. Excellent choice of furniture
I bought a livingroom suit and the salesperson Tashawn was very nice and professional. Thanks for being so nice and patient with me.
Wasn't willing to help
We bought a bedroom suit here. The pieces were delivered in about 5 weeks and set up in about 30 minutes. From our salesperson Samathana to both the delivery guys we had a great experience! I actually bought a different set to start with then changed my mind after we paid and Samantha got me fixed up no problem! We also bought a new mattress which I LOVE. Overall, I couldn't be happier!
Great deal, 20% off for paying cash
Found a dining room table that is just right ans sales staff was very friendly and at a great price
Samantha was very friendly and helpful . She was very knowledgeable and answered all of my questions
My experience was great!!! Samantha helped me from the minute I walked through the door. She went above and beyond to help me in any way needed. She returned all my calls and kept me informed about all that was going on with my order. I had no worries at all because I felt Samantha cared about not only my order but me as a person and I felt her concern was that I got what I really wanted for the rooms that I needed things for. I can’t wait to get my furniture delivered.
Has an awesome experience shopping there. Friendly staff, informational . All around great place to buy furniture.
So let’s see here........ first off I order a sectional from them and it takes 6 weeks to come in. After getting the couch to my home I unwrap it and find out they have mixed up the pieces. They swapped the ends of the couch so there for the chase on the sectional was on the wrong end so it covers my entire hallway up so you can’t walk down the hallway without going over it. So I called my salesman and informed him, no problem he says we will order the correct pieces. Well the couch has been discontinued and the correct pieces aren’t anywhere to be found so I’m told to come up and look at different couches they’ll swap if I find one. So I waste my time, gas and energy to drive 30 mins to look and find nothing I’m interested in. So the salesman then says I have to talk to a manager about this. Well where I financed it through a 3rd party instead of Ashley’s credit because of god awful interest rates it’s NOT ASHLEYS PROBLEM ANYMORE their words not mine. So I’ve called and called with the run around from everyone. So I call the distric manager and he says that I the customer order the couch wrong so it’s my fault!!!!! I ordered the one on the floor and it was the correct one and this after the salesman confessed and wrote it on the work order that he messed up the order!!!!!! So with this being said I wouldn’t go to Ashley again if this was the last place standing! Such horrible customer service and the worst experience ever. So the company who I financed it through did the correct things and took the couch back and refunded my money. Off to grands furniture atleast they’ll treat their customers like customers. BUYERS BEWARE ONCE YOU LEAVE ASHLEY IT ISNT THEIR PROBLEM ANYMORE..... AGAIN THEIR WORDS NOT MINE!!!!!
Service was great ,, Tracy Vass was a great sales lady .. and give her a raise lol...
Tracy Vass was very helpful!!
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
