Ashley Store Charleston, WV

Really good selection and nice store. Everyone we talked to was extremely helpful and friendly without being pushy. We will likely buy our furniture from here in the future.

Had a wonderful experience with Steven. Made purchasing a new bedroom suite and delivery easy!

Updated post 3-12-24. 👎 Ashley Distribution Center in Nitro is horrible to work with if you don’t get your furniture in a timely manner. Which we did not. They will tell you anything to either get you out of their face (if you go there directly) or tell you anything to get you off the phone. I called several weeks in a row about an end table and 1 dining room chair that I had not received. Advised to call by my sales rep. Was given the run around every time. My sales person drove to Bridgeport to pick up my end table just last week. I still have not received my dining room chair which the warehouse told me would be delivered today. They told me this last Thursday 3-6-24 when I visited the warehouse in person. Original order was placed 12-23-24. I will not be shopping at Ashley Furniture again. Sorry Steve Cross (Sales Rep). You were great. Not your fault.

The best fastest and easiest service with Mr Matt Thaxton. Nothing but professional and friendly and went out of his way to seal the deal

I worked with Matt. He helped me pick out furniture and a new mattress that fit my budget and my needs. He was friendly and very knowledgeable!

Matt was absolutely wonderful helping us with the process of choosing a couch for our new home.. He went above and beyond to guarantee we found a piece that we loved that would arrive in the time frame we needed, and we are so thankful for a smooth + quick transaction today. If you’re looking for a stress free experience, ask for Matt!

Thank you, Matt Thaxton for your great customer service.

Great value, knowledgeable people to help you, a great selection and service after the sale

Mary was wonderful to work with. She introduced herself when we initially walked in the door and came to check on us as we progressed through the store. She explained everything perfectly!

Jamie Shannon was a really big help in finding great deals for my mattress and living room furniture. Such a great person to have in the company. Always a huge help to customers.

Jennifer helped us out a lot with picking out a new mattress and topper for the mattress.

Highly recommend Jamie Shannon at Ashley in South Ridge! So kind and helpful, also patient! If you’re in need of new furniture go in and ask for him! :)

This was a top notch place as far as delivery and customer satisfaction fyi from the store manager to the delivery team. They r SUPER to work with.

Jennifer was great with helping us find a mattress! Highly recommend

Have been shopping at Ashley for years and have nothing but good things to say. Everyone is helpful and welcoming and you can’t beat the price. Had multiple things delivered and have never had any issues.

My sales person kept me informed about delivery and she was also wonderful when I came to the store. The two delivery guys were so courteous and did a great job handling the couch.

Jennifer was very helpful in our mission to find a dining room table. she was always available but wasn’t overbearing by any means. Would definitely recommend her and this store!

We got a great deal on a dresser- wonderful customer service here! Steven and Matt were great. We will definitely be back!

Jennifer was great with every step of the process!

Sales and price were good. They delivery however was not. Not the delivery personnel fault. It is the company's responsibility to provide reliable transportation for customer's to receive adequate service.

Excellent

Super fast before eight 8 AM

We have always had a wonderful experience with Mary H. We followed her from the Barboursville store to Charleston and will continue to follow her. Come see her, she will take excellent care of you!! Thank you Mary!!

Matt Thaxton was tremendous help today. He made buying a couch easy, and was big help on matching it up with a cute rug. With his help, you won’t be disappointed.

Matt was a huge help in helping me find furniture ! He was great to work with, as well as Kristen, a new hire to Ashley furniture !

Jennifer is amazing!

Jennifer was very helpful and made the purchase very easy

The salesman Matt was absolutely great at making us comfortable. You could tell he was real and wanted us to make the right selection based on our needs. I would suggest Ashley but also hope Matt was their salesman.

The delivery team was awesome!!

Worked with Matt Thaxton and he is absolutely wonderful. He is very knowledgeable and trustworthy. I highly recommend Matt!

Matt Thaxton was so much help! Recommend seeing him!

We purchased a new bedroom set in order to move to king size mattress. Love the furniture. It seems solid and well-made. The delivery team was great. They were fast and efficient. Both employees were very nice and professional. Have me notice shortly before arrival so I knew when to expect them.

Matt was very kind and most helpful when choosing a mattress and bed. He answered all of my questions thoughtfully. Matt has a polite and humorous quality about him that connected with us.

Steven Cross was awesome with helping us today, he helped us get the best deals with our purchase and was very nice to deal with! We will be back.

Steven was a great help with getting us everything we wanted today and we will definitely be coming back to see him.

Jennifer did a fantastic Job. She was very professional and friendly, I will tell all of my friends about her!

I will not return ever again to Ashley Furniture. Purchased a couch, loveseat, and ottoman in February. Couch was returned because it wouldn’t fit through my hall way into the living room. I then repurchased a reclining sofa that comes apart so that it would fit. Day of delivery the driver calls saying BOTH roads are blocked to our house can we meet them and do we have a truck they can strap it onto??? We met them and had them follow us to our house just to have them say they can’t get it in, and that it was NOT a sofa that could come apart. They then took this second couch back to the warehouse! I called and spoke to a manager who tried to track them down. Fast forward to today April 17 and I’m back to Ashley furniture to try to see where my couch is and when it’s going to be redelivered. The store manager didn’t seem to be to worried, referred me to the sales person who did call the delivery manager. We shall see if the couch finally gets here next week. Never again with this company.

Frank was great to work with!

Good service friendly and professional

Frank mazzei was helpful and knowledgeable.

I was looking for a lift chair/recliner for a tall person and I ran into Jennifer who was a tremendous help to me in more ways than one, Ashley Store hang onto her for a long time ,I was in your SouthRidge store, I ended up getting my lift/recliner chair ❤️❤️❤️

Excellent service! As soon as we walked in we were greeted by a salesman ...Lee....friendly...helpful....asked what we were looking to purchase.... Couldn't have had better service from him and Jessica! We will definitely shop there again.

Frank was very helpful

Frank was a lot of help !

Frank was very helpful

A very nice furniture store with beautiful selections of furniture! Shop for your bedroom-living room-dining room and kitchen! Tons of options in Purple Mattress sets and beyond. Bunk beds for the kids. TV’s and more. Close to eateries and other shopping. Interstate is less than 5 miles away. Nice staff. Eager to help. Frank I believe helped me try to find certain items. Plenty of parking.

Frank was a very helpful gentleman, would recommend him to everyone! Very knowledgeable in his area of expertise:!)

Frank is the best!

Frank was very helpful and nice today! Would highly recommend!

Jennifer was very helpful and awesome personality. Made us feel welcome .

Jennifer was wonderful to work with as I ask her to match different chairs with the dining room table I wanted. Also, had her take down many art pieces to look for prices. She was very patient.

Ashley furniture always does a great job!! Our sales experience and delivery and set up was all amazing 🤩

The moving guys were excellent and a dang good job! Kudos to the men you have delivering !

Purchased bedroom furniture and a kitchen table in early February and was told that I’d be contacted FEBRUARY 19th to schedule delivery. It’s March 4th and I haven’t heard a peep from Ashley. So, I called this morning to find out what’s going on, and was told I needed to speak to my sales rep? Not sure why as I’m sure it would’ve taken less time for them to look my purchase up and provide an updated than it took for Jordan to place me on hold, only to tell me I need to leave a message for my sales person. Terrible customer service and no furniture.

Jennifer was lovely and got us taken care of quickly and answered all of our questions

Frank gave great customer service on our new couch!

Frank was excellent. He helped us with everything we needed and was very nice. I highly recommend this Ashley store & frank.

Great experience, I spent about an hour just looking around unbothered. The process of financing was effortless, the salesmen worked to find me a good deal to fit what I was looking for.

Jennifer Matheny was great and very knowledgeable. Highly recommend her.

I have to admit, when I walked in and they immediately told me who my assigned salesman was going to be, I was a little nervous. I wanted to shop by myself and not be hounded by a salesman. To my surprise, my assigned salesman, Steve, introduced himself, and then told me to find him when I needed him. I loved that. I was able to shop by myself, but when I needed someone or had questions, I had a person to go to. Once I found a living room set that I liked, Steve help me measure it and went through all the pricing and financing options very well. He is very nice and knowledgeable. The store manager, Nate, was also very kind and willing to work with me on some financing. Overall, I had a wonderful experience at this store, and would recommend it to other people.

Jennifer was extremely helpful and guided us through our purchasing experience! We would encourage everyone to come and visit her!

Jennifer is wonderful to work with! Thank you!

Very helpful and took care of our needs

We were greeted at the door very professionally and Jennifer Matheny was extremely helpful to us. There was no pushing and prodding to make a sale annd our questions were annswered. We are extremely happy with her!! She is a definite asset to Ashley Furniture!!

Great customer service.

Jamie was so helpful and I was able to get everything I wanted at a great price!

Great service by Frank - down to earth and got us taken care of. Couldn’t recommend him enough for a great experience.

Good experience with Frank!

Jennifer was a great help in picking out a new mattress. Very knowledgeable and patient!

Exactly service from the South Charleston store. Will be going back

Frank was very helpful and was able to answer all questions. Very friendly and will definitely come back.

Conner did a fantastic job and he treated us with the up most respect and was very helpful. Definitely be back!!!!!

Frank Mazzi

Jamie was great to work with, very personable.

Frank showed me some amazing dressers for my son, I am 5 months pregnant and he made me feel so comfortable and welcomed when I visited!

Frank was very helpful!

Conner was very patient and polite. Great experience!

Conner was very patient and helpful. Great experience!

Conner helped us find exactly what we were looking for with extraordinary patience, will definitely be back!!

Matt Thaxton went out of his way to make our buying experience wonderful. He wasn't pushy at all . He took his time with us and answered every question we had he made the buying experience stress free.

Conner was great! He let me shop on my own - checking on me occasionally. Straight forward- super easy process! Thanks!

Conner was extremely helpful in my quest to purchase a new bedroom suite. He allowed me to look without hovering and gave me an excellent deal. I’ll be going back to Conner for any future furniture needs!

Great experience with Jennifer at Ashley in Charleston. Very helpful and prompt to answer all our questions, while giving us space to shop around the store on our own; even pulling out a tape measure to help us figure out what will work in our home!

Vickie was our sales lady and she has been very helpful and has communicated as sales came available, very helpful.

Frank is amazing! He was knowledgeable of furniture and provided space for us to be able to browse in private while staying close by to answer any questions.

My wife and I have dealt with frank for years. Great dude!!!!

Nice and very knowledgeable sales lady.

I would not have given one star but I had to in order to write a review. My dad bought a couch here and had it delivered. When it arrived, it was the wrong couch. My dad has a very small living room and a larger couch would be too big. My dad has the couch loaded up and returns it himself. When he got to the store he was told that his money couldn't be refunded automatically that they would have to mail him a check. I personally have never had a business to refund a payment by check. It's just a click away to return a payment back to the card the purchase was made on. Three months later my dad went to his mailbox to send out the form he had filled out to send to the BBB and his check from Ashley Furniture was in his mailbox. THREE months to refund his payment . Pathetic. My dad recently needed to purchase a dining room set and I suggested Ashley not knowing his prior experience. His response was "not even if they were giving them away" .

Matt was awesome. He was extremely helpful and very patient with us!

I was greeted by Conner H. as I walked through the door. I told him what I was looking for, he showed me all my options. He did a great job, he was very friendly and informative. Thanks Conner, I'm looking forward to my new couch.

I had an excellent experience. Conner seemed knowledgeable about the products and was very helpful. Will definitely be going back to him for my future furniture needs.

Frank is a super helpful guy.

We had a nice experience. Jenifer M was very accommodating yet gave us the necessary space to make our decision. Very knowledgeable and transparent. Highly recommend if you’re in the market for new furniture.

Jamie was a wonderful associate! Very helpful and personable! I highly recommend working with him!

Vickie was excellent and very helpful. A sweetheart that was patient and knew the stock in the store.

Frank Mazzei was a very helpful and friendly salesman. I would recommend him to anyone who is interested in buying furniture from Ashley's.

I just bought a new couch for my first home! Thank you Conner for all your help! You were great and very patient with us! Will definitely give your name to anyone looking for new furniture!

Frank is very polite an helpful.

Matt Thaxton was my sales person he was awesome! Thank you Matt!

Frank was amazing so helpful and had so much patience with me

Conor is awesome!

Jennifer greeted us then let us look around and didn’t hover, she would check in and was very professional. The store was laid out well, very clean, and check out was a breeze

Conner was amazing and helped us with everything we needed. Great service! We will definitely return.

Everyone was very helpful and nice! Extra shoutout to Conner, for dealing with my indecisiveness.

Frank was of great help.

Matt gave us excellent service. Great shopping experience. I give him 5 stars

Delivery Team was prompt, polite and professional. Thank you

We had a great experience purchasing a new sofa and loveseat. Our Salesman Frank Mazzei was very helpful while still giving us “space” to look around. He was professional and knowledgeable. We love our new furniture!

Conner Humphrey was phenomenal; great personality!! but he drives a mustang

Matt was awesome. Needed a last minute piece of furniture for Xmas but wasn’t sure what would fit the space and had been unable to find anything anywhere. Showed up at Ashley 30 minutes before close a day before Xmas and Matt identified a perfect piece of furniture in the store. He even provided a discount and helped load it into our vehicle. Thanks Matt!!

Vickie is very good at her job and made it easy to work with helped us find all the right pieces for our daughter bed room.

Very pleasant and helpful! Enjoyed our experience!

Jamie was great

Lee is very helpful

Lee was great thanks for the help

Joseph was awesome! He helped with the purchase of a new sectional. He was knowledgeable and patient. Cannot wait for the arrival of my new furniture!

I have bought numerous things from Ashley and I love their quality and service.

Jenny was amazing at helping us pick out and get a quote on a mattress. Quick, efficient, and to the point!

Frank was very helpful

Frank was very friendly and helpful. Thank you.

Salesman was great! Store Manager was knowledgeable. Delivery team did great! Only issue was the warehouse sent the wrong color chair than what was order and was told it would take 3-5 weeks for the correct one to be delivered so we just canceled the chair.

Frank Mazzei

Matt Thaxton was fantastic to work with. Answered all my questions quickly and was helpful throughout the entire process.

Jennifer was wonderful! Very patient has we had been going to other stores, came back to Ashley and was so wonderful to work with!

We had a great experience at our Ashley Furniture in Charleston, WV. Especially thankful to the salesman, Jamie Shannon. He was super helpful, knowledgeable and friendly.

The salesman was very personable and helped carry my stuff to my car. I had bought cool tech pillows and cool tech sheets. If you haven’t tried them you need to. The sheets are so soft and cool. It feels so good to crawl in bed at night. The pillows are so comfortable and cool to the touch too! I love them so much I was buying some for Christmas gifts for my grown children. They make wonderful gifts!!

Shopped at Ashley Furniture in Charleston today. Frank went above and beyond to help us. He is very patient and friendly!

Frank was absolutely amazing!! Went above & beyond! Customer service was incredible. Left the store with a new sofa & loveseat! 10/10 would recommend.

Connor was great, me and my fiancé came in we both have learning difficulties and he explained stuff the way we could understand! He's great

Vickie was great! We love Ashley Furniture

Frank was very helpful and kind to my family.

Frank Mazzei, is a pleasure to work it

Jenny Dascoli was very efficient and helpful.because my wife couldnt make her mind up.

Great help from Vickie!

Steve was very knowledgeable and helpful! He answered all of my questions and made the process enjoyable! Thank you Steve!

Frank assisted us very well on the purchase we made today.

Steve was amazing! He went above and beyond to make sure we were able to get what we were wanting. Great service all around from everyone at the store.

Jennifer was amazing!!!! When we walked in she greeted us and let us look around without hounding us. When we were ready we went to her and it was a great experience from there. All of the staff were friendly and professional. We will be back to get end tables and a coffee table. The delivery guys were professional and fast. Thank you for everything. We LOVE our new furniture. The Cherry’s

Jenny was very supportive and thorough. I appreciate her tact and efficiency.

We were looking for an entertainment center for our home. We went to the Ashley Home Store in Charleston WV and was greeted by a salesman Matt. Matt was very helpful and kind during our visit. We had a great experience with Matt and the store and will continue to buy from them. We would highly recommend asking for Matt for your needs!

They are not overly pushy and stear you in the right direction. Joseph A.K.A Conner was a great help!

We had a great experience at Ashley furniture. Matt helped us out and it was a quick and easy!

Frank has been awesome we have done business for years and he always delivers

First time purchasing here and Jennifer M was the first person I saw who greeted me as I walked in told her what I was looking for and she took care of me 🙂 great customer service

Steve was great. Funny and way to deal with.

Everything was done in excellence! She was so patient with us! And Help us tremendously! Will shop here again. With the same Sales Clerk.

Ordered a loveseat to match a sofa and chase I already have from Ashley. It was quick and easy. They honored the online price of the loveseat which was cheaper.

Our recent experience with Ashley Furniture was phenomenal thanks to Frank Mazzei !

I worked with Jennifer Matheny. She was great. She offered several options. But she was not pushy. She was friendly and helpful. I will come back to her for any furniture needs.

Great experience. Matt was excellent to work with. Highly recommend Ashley Furniture!

Everyone was very nice. Matt helped us with everything and made the process very smooth and easy!

Frank was a great sales rep! We had a complicated setup to fit our couch in and he helped us figure it out quickly! Thanks a ton

Frank was very helpful. Definitely recommend.

Conner was a huge help in selecting a couch that fit our needs within our budget. He explained all options, offered personal opinions, and was all around easy to work with.

Matt was extremely helpful and gave us a great discount.

We had a lot of fun shopping at Ashley Furniture. Our salesman, Steve, was very knowledgeable and we enjoyed working with him. Thank you Steve and Ashley Furniture! Have a great day!

Vicki did a great job, very informative. We'll recommend her to our friends and family members.

Vickie Webb is a excellent sales professional associate, when you go in the Ashley Homestore to shop ask for her, she is the best!

Jamie was very friendly and knowledgeable while helping us decide on a new mattress and bedroom furniture. Will definitely give him a shout for any future furniture purchases.

Frank was very helpful today!

Very easy process. Salesman Steve was excellent on every step of the way. Highly recommend

I’m extremely satisfied with the selection and appreciate the personable atmosphere. Frank did a great job answering my questions and he gave me the freedom to make a no-pressure decision. I highly recommend this store and Frank.

Jamie at Ashley Furniture did a great job helping us with the new table and chairs!

Vickie was incredibly knowledgeable and helpful to us in determining the configuration we needed - and in selecting the sectional couch.

Very helpful with all questions asked! Great experience

Frank was amazingly helpful and polite.

My boyfriend and I had a great experience at Ashley. Everyone was so helpful, but especially Lee. He helped us compare prices, fabrics, and answered every question we had. Would definitely recommend shopping here!

Frank was very helpful and nice. Definitely recommend!

Worked with Matt at the Charleston Ashley furniture. He was awesome and done great work. Made things easy when picking out a new bed!

Jaime was very helpful well I was making my purchase, he is very knowledgeable about the store and helped me get the best deal possible

Frank was the best salesman ever

Frank efficient and very helpful

Great experience with Ashley Furniture. Our Sales person Vickie was great on helping us pick out the best furniture all while staying with in our budget!!

Jennifer was very helpful at the Charleston store. Took her time to help me find the perfect furniture for my living room.

Frank helped us with all of our questions and purchases! Will be working with him again soon! Great experience!

Found want I needed, Frank was very helpful

Matt Thaxton was awesome! He will give you great discounts!

I was approached promptly when I entered the store. Conner showed me exactly the chair I was looking for after talking for a few minutes. He was very friendly, courteous, and efficient in doing his job.

I’ve already sent conner’s name and contact to two people. He did an excellent job was very kind, professional and knowledgeable.

We met Frank the first time we went to look for a mattress. He did not pressure us into buying anything. He was very friendly with us and got to know us well. Fast forward a few weeks later, Frank remembered us when we walked through the door. He remembered which mattress he had recommended for us. We ended up making that purchase this evening.

Frank, at the Charleston Ashley, is a great salesman and very easy to work with. We did not feel pressured, but he is very knowledgeable of the products they offer.

Frank was great very helpful!

Come see Frank

Frank at Ashley Furniture in Charleston was amazing!!! He helped us through every step of the process and we love our furniture!!!! Thank you Frank

Steven Cross excellent salesman at the Charleston WV store. Very helpful and our second purchase with him.

Thank you, Vickie for the great service and accommodating our needs.

Great people and great service! Jennifer Was very helpful with our purchase!

Frank was very helpful and pleasant. He helped us and gave us good options.

Very nice people to work with. Store was clean. And everyone was very helpful

Matt Thaxton was amazing,,, so much knowledge about everything I asked… we left with a receipt for exactly what we needed and can’t wait to get it delivered!!! Go to Ashley in Charleston and see what I mean!!

Jennifer was a great help in our selection of our new living room furniture thanks a bunch!

I had a wonderful experience shopping at Ashley Furniture. My sales associate Vickie Webb was a delight and most helpful

Vickie was great to work with and able to negotiate price to where it worked for us!

Matt was a big help. Very positive and polite. He was very knowledgeable about all the different items that we questioned. He was able to give us pricing and tell us about discounts. He wasn't pushy and he let us take our time. And gave us personal time to discuss our concerns and thoughts. He is a keeper! He turned a hard thing for me( buying furniture) into a pleasant experience! Thank you Matt. Sincerely Jinnie

Our salesman Mr Frank was a joy to deal with. Super nice and knowledgeable.

Frank was of great assistance

Very kind and prompt service. Quality furniture

Matt Thaxton provided exceptional service! I love my new kitchen table that came in a timely manner. Highly recommend asking for Matt and purchasing at Ashley!

Jennifer Matheny was very helpful and stayed later than her shift to provide us the best service. Thank you!

Jamie Shannon was our salesman. He showed us many options for our new bedroom till I was very satisfied. He was very helpful.

Very nice associates very nice furniture and best of all the prices for October 2023 o% financial nt for 5 years we bought almost an entire house full lol tysm Ashley

Matt was very patient with me. Answered all my questions and gave me the space and time I needed.

Jaimie was very helpful in helping me find the furniture that would the best fit for me. Very nice and engaging.

Matt was very helpful in finding the best couch for our needs. Even going as far as measuring to make sure we were able to fit the couch in our home. Matt will go above and beyond to find the couch for you at a great price.

Great furniture and very friendly and knowledgeable staff to work with. We enjoyed our shopping experience.

Jamie really asked me questions and really helped with what I was looking for. I’m not a person who likes to be met by high pressure salespeople. So if that’s you - Ask for Jamie. You’ll not be disappointed.

Jamie is very knowledgeable and great to work with to pick out items.

I knew what I wanted, so the sale was quick and professional.

Jennifer was very nice and polite and went out her way for us. Took her time to explain everything and let us look at furniture without rushing us.

I have shopped at this Southridge Ashley store a couple times now and everyone I’ve met is really nice and helpful. I recommend them for sure.

Frank was great! Thanks!

Went to the Ashley store in Charleston to look for a new dining room table and was greeted by Jennifer when we walked in. She showed us all the different tables in our price range and left us to look at them and decide on the one we wanted. Store had way more selection than the one we have in Beckley. Will definitely go back to this location when I go to buy more furniture for my house. A big thanks to Jennifer for being so kind and helpful on our purchase.👍

We have worked with Frank on two different purchases. He was extremely helpful, professional and efficient. The furniture that we purchased looks terrific and continues to serve us well. I highly recommend Ashley furniture.

I love to look around at all of the different furniture pieces at Ashley. Wonderful furniture but a little on the expensive side. Jamie was the awesome salesman who waited on me. He spent a lot of time helping me to make up my mind and was very patient with me. Although this was not his fault, it came as quite a shock to me when the paperwork was all done, and the total price was twice as much as what the couch cost. I got it on a 5-year no interest payment plan. I definitely love the couch but I don't feel it was worth the price that I'm going to end up paying. I only gave it four stars because of the price, but the service was worth five stars!

Extremely pleased with my purchase and the service in which I received! Frank was very kind, knowledgable and made sure the sale was completely effortless. Will purchase from Ashley again!☺️

Jamie Shannon is as friendly and helpful of a salesman as I’ve ever experienced. He’s honest and got us exactly what we need. When I come back I will ask for Jamie!

I would like to recommend Ashley Furniture as your go to stop for all of your home furnishings. They have a great selection and they have an awesome sales representative by the name of Jamie Shannon who is super knowledgeable and very helpful. I could tell he really cares about his customers. The next time you are in the store ask for him by name! You will be glad you did.

Love this place… nice furniture and customer service is top tier!!!!!

Jennifer did a great job today, got us exactly what we were needing. Thank you

Very helpful and friendly they went above and beyond to help us

I was needing help matching a new dresser with a bed frame that I had purchased previously. Jamie helped me with choosing the best match and took me through the whole purchasing process. I would definitely recommend Jamie as a salesman and will purchase from Ashley again.

Excellent!! If you need any assistance in the Charleston, WV store ask for Lee Miller!! He took care of us and answered any questions I had!

Excellent Ashley story

Fast set up super nice delivery guys!

The store is clean. Jamie was professional and knowledgeable. We will be back!

Great shopping experience! Had a mix up with the credit card and had to come in the next day to resolve it, but Jamie was an excellent no pressure salesman and I couldn't be happier with the couch purchase!

I had a fantastic experience at Ashley with Jamie Shannon. He was so helpful and very knowledgeable in everything we were looking for. He was approachable, not pushy, and genuine. If you need help with any furniture needs, go to Ashley and ask for Jamie!

Jamie was awesome to work with!! He was very knowledgeable and very nice.

Contact Lee for all your furniture needs!

Jennifer was a very friendly and helpful lady. She made the purchase and visit very easy.

Jennifer always gives us the best customer service experience! She always makes the buying process quick and easy.

Frank is a great saleman! Made me feel comfortable and knew what he was he doing.

Frank is awesome 10/10 would recommend to a friend

We worked with Frank he was amazing and so helpful! Ask for Frank he will take care of all your questions and needs!

The sales lady at the store was wonderful. The delivery men were great and very polite. The receiving of the bed was terrible! We were told it would be delivered Aug 10th then it changed to Aug 14th then it changed again to Aug 20th. It took over a month to get our $10,000 bed and two weeks of sleeping on the couch because we had our mattress removed.for delivery of our new one on the 10th. Not happy at all.

Matt Thaxton at the South ridge location is the best sales person I have ever worked with. He was accommodating, he knew his inventory, and he was very helpful in getting everything set up for me, even when there were delivery issues and other hiccups. Because of him, I would shop at Ashley again without question.

Purchased a sectional couch and there was a mess-up on one of the end pieces. Called management, they took care of it and got a replacement delivered. Management at the store and the delivery department was very professional and friendly. Roy Adams was top notch throughout the process!

I'm absolutely in love with my new furniture and all the help and understanding from Ashley's furniture. I'm a single mom and living on a single parents budget isn't always easy, but they were always understanding when it came to making my payments for my layaway. Not to mention the delivery team was so good. I have a three-year-old son, and one of the guys especially was extra sweet to him. It really made my sons day so much he didn't want the guy to leave. My all around experience was amazing and I highly suggest going to Ashley's for your furniture needs.

Great service from store to delivery!

I chose "Not Applicable" on delivery time because the truck broke down on the way, causing unavoidable delay. The young men who delivered the furniture were friendly, knowledgeable, efficient, and justifiably proud of their work when it was finished. From truck to setup, they were extremely careful not to leave a mark anywhere. It was a very satisfactory delivery and setup.

Conner Humphrey helped us with a big order and he was AMAZING! 10/10! Highly recommend going to him if you want someone not pushy and SUPER helpful!!

Matt was awesome! No pressure sales, very informative.

Excellent from start to finish! Vicky our salesperson was very helpful and informative. We will be seeking her out specifically for future purchases. She fully listened to and fulfilled our needs. Delivery crew were polite and efficient.

Jennifer was very knowledgable, courteous, and helpful. Also went to manager to obtain discount authority, and no interest financing, after promotion ended. Couldn't have been treated any better

We have bought so many pieces of furniture for our new house from Ashley. They have the best clearance section! We’ve bought all of our furniture from Matt and he has been so great to work with!

Our sales person, Jennifer was extremely kind and helpful. Got us set up with furnishings for our first house with 0 stress. Highly recommend Ashley Furniture in Southridge.

Ashley’s delivery guys were amazing ..Great fellas and so kind !!

Wonderful guys. Respectful, fast and efficient.

Great experience. Super friendly and easy to work with. Satisfied all my needs.

Overall, a great experience with the salesman, Lee Miller and the delivery team.

Beautiful furniture and the sales associates will go the extra mile to help you.

Friendly staff and they worked with us so we could get everything we wanted within our budget. Delivery team was fast, friendly and did a great job! Will definitely do business here again.

Huge selection and pleasant prices We are very pleased with our purchase, thank you very much

Justin Persinger was so nice and helpful during the process!

The delivery team were very nice, and professional.

Cole was very helpful and answered all questions, appreciate all the help. Very patient and courteous.

Got my sons bed and mattress a week early! He’s so excited and so are we! Professional delivery and service from the store made this even more amazing! Thank you guys!

Outstanding customer service in the store; staff are efficient, courteous and knowledgeable. They also have the technical expertise necessary to help steer customers toward the best options. The furniture appears to be high quality and attractive, and at affordable prices. We worked with a sales rep (Frank) who was outstanding in helping us find what we wanted.

The delivery guys were polite and very friendly. They did a great job not scratching anything as we live in a older house with smaller doorways and halls then newer houses. Will definitely buy from again!

Lee did a very good, very polite and respectful.. He did a fantastic job!!!

Wonderful delivery guys… very nice and very professional.

Great people, great values. Better selections.

Previously bought a couch from another company within two months it was falling apart went to Ashley found exactly what I wanted and was delivered within two weeks This is the third time I have purchased from Ashley with the help of sales associate Vicki Webb who always treats me like family

Great staff and wonderful service.

We had a very enjoyable experience at Ashley Furniture. Jennifer was very nice and extremely helpful with our purchase! We will definitely make purchases at Ashley Furniture with Jennifer in the future!

Mr. Mazzei was very courteous and a great help in the selection and purchase of a new couch and love-seat this past weekend. Would definitely recommend to friends and family.

Our sales rep Justin was awesome with every step and when we got our furniture on 1/4/2023 l, the delivery guys were awesome with everything and didn't scratch up the floor like Big Sandy Superstore did when they delivered our bedroom stuff. I recommend going to Ashley for everything furniture based

Went to Ashley furniture at Southridge mall looking for dining furniture and living room furniture. I was very impressed with the different selections and the salesman Frank was very helpful as well. We ended up getting what we were looking for and Frank couldn’t have been any nicer! I would definitely recommend this store and Frank to assist in your purchases!

Great experience both purchasing and delivery with setup

Frank took good care of us and made it a simple in and out process. Told him what we were looking for and walked us to our different options. Less than 20 minutes in the store. My kind of shopping.

Frank was very nice but not pushy. Large selection and we love the deal we got o. Our new tv stand with fireplace insert.

Frank was a gem!!! So if you need some furniture ask for Frank!!!!

Terrible company paid thousands of dollars for a piece of furniture and paid 100’s of dollars for a warranty that won’t repair my furniture. What’s the point of the warranty if it’s not going to cover anything

Paid $2,200 for a sectional plus an additional $400 for the warranty. The chaise part, which was poorly made had snapped on the back rest. This has been a problem for every sectional they have sold like this. They will not replace the chaise piece. They charged me $400 on a warranty that honors nothing. The best they can do it send a tech out to “repair” the piece by taking out a piece of wood & replacing it with a stronger piece. Is that a $400 dollar job? The sag on the cushion will not be corrected by doing this either. Ashley Furniture should be ashamed of themselves.

Everything came orderly, on time, and in perfect condition. The sales associates were very helpful.

Frank was awesome and very helpful. Definitely recommend.

Frank is awesome!!

Vickie Webb was great!

Jenny was awesome with helping me buy my first couch!! She was very kind and understanding of what I wanted! I definitely recommend coming here when buying furniture!

Nate was amazing!

Frank was very helpful in helping pick out a new loveseat for my mom. He gave her several options and she found the perfect item.

Frank is an outstanding salesman. He is very helpful and goes out of his way to help you find what you need.

Fair prices, good quality, great sales person! Thanks Frank for helping us with our mattress selection. Very knowledgeable, professional and no pressure to buy.

Great place to get your furniture Frank took good care of us Ashley Furniture is awesome!

Awesome customer service!! Matt Thaxton absolutely went above and beyond!! My best customer experience in a store ever!!

Vickie Webb has helped us several times, very professional and helpful

Jennifer was great! She was knowledgeable and so sweet helping me find the perfect livingroom sofa.

Jennifer was great to work with

Great svc. Quickly set up with delivery

Frank is a super nice guy. Very knowledgeable. He seems to want the best for his customers

Jennifer Matheny was amazing, very helpful, knowledgeable and very willing to help!!!

Frank is the best! He made my kids entire day by helping us find beds and the purple mattress fidget toys! So patient and kind!

Vickie Webb was awesome and help us get exactly what we were looking for!

Jennifer was great with helping my mom pick out a new mattress. She was very informative and helpful with the process. Would recommend :)

Frank was so helpful - a perfect salesman with a great friendly personality Great customer service!

Both Matt and Nate were a pleasure to work with. Go see them if you are looking to improve you life by getting fit for the perfect mattress for you.

Cole at the Southridge store was very professional and helpful.

Super friendly and very helpful. Frank did an excellent job.

Wonderful customer service.

Cole was an outstanding young man! Well dressed, good vocabulary and sweet as a kitten! He really is one of the best!!! Go see Cole for your new Tempur Pedic or reclining leather needs!

The service at Charleston is absolutely incredible.

They are wonderful with assisting customers and Ms. Dew makes the purchasing and/or financing an easy experience. Also the outlet in Saint Albans is wonderful we have worked with Jax there and he made the purchase of our new kitchen table a great easy process.

Nate is a wonderful representative for Ashley.

Jennifer was awesome to work with! Super informative and helped me pick out exactly what I was looking for 🙏🏼

I recently came in and was greeted by a very nice lady Jennifer Matheny. She was very nice and knowledgeable. She answered all my questions and she asked me a few questions as well to better assist me and my needs. I will definitely be back there to see Jennifer very soon!

Vickie the sales person was very helpful and friendly. My purchase was extremely pleasant.

Go see Frank at Ashley

Stop by your local Ashley Home Store and give Vickie Webb a shout to take care of any of your shopping needs. She’s very dedicated in helping you pick out what you’re looking for and very friendly. We have a great sales staff that’s very intuitive with concepts of what you’re looking for. Highly recommend stopping by for a visit to try it out for yourself! 😊

Ashley Homestore always provides a wonderful shopping experience with knowledgeable sales associate that go out of their way to make sure the guest always gets the best deal. I’ve never had a bad experience with this store and would highly recommend!

We recently purchased a Mattress from the Ashley home store in Charleston WV and we couldn’t be happier with our purchase!! Great Staff and Great Products! If your looking for the best Furniture in town I recommend going out to Ashley’s and seeing Nate, he can help you with whatever your looking for! Him and his team we’re awesome! Thank you Ashley’s of Charleston, we will be back for more!

our new Mattress is perfect. big thanks to Matt for all his help

I love my new mattress!

I don’t normally write these reviews but I had such a great experience at Ashley’s furniture that I felt compelled to share! Both the staff and the quality of craftsmanship went above and beyond my expectations and I will continue to shop here for many years to come!

The Service is UNMATCHED !! After getting ripped off and lied to by big sandy I went to Ashley home store in Charleston where Nate greeted me at the door and helped me find what I envisioned for my new home 😊 The wait for everything I got was only a month and a half too Vs the 6 months I was quoted before . STOP AT ASHLEY FIRST !!!!!

Friendly and helpful!

Great customer service. Was very attentive to all my needs and wants when it came to our furniture. Would highly recommend this store.

Nate was extremely helpful and knowledgeable and helped us decide on the perfect mattress. Wonderful experience and would definitely purchase from Charleston Ashleys again!

Great people & service to handle all my furniture and mattress needs!

Great delivery team and sales associate

Ask for Jenny at the Charleston, WV location! She is wonderful, and she helped me purchase the Maimz sofa and ottoman. The quality of the furniture is great. They had to make it after I ordered it, and the wait was more than worth it! Jenny contacted me throughout the whole process.

Had the perfect salesman. I came in looking for relatively inexpensive furniture that met particular personal requirements. He took my wife and I around to items meeting my desires and was very friendly. I chose to check out expensive items and my wife and I decided we wanted to spend more. He continued to give us the same level of great service. All to often it seems salespeople treat you differently based on what you want to spend or they try to upsell you, that was not my experience here. A great place to shop for what you want, rather than what the salesperson wants to push.

Great service!!!

My recent experience at Ashley Furniture Home Store was top notch. Our in store experience was great! Cole helped us pick the right furniture for our guest room. The delivery team was very nice and efficient. After delivery, Cole went above and beyond to make sure our experience was fantastic. We will definitely be shopping here again!

Great service. He really was very helpful and polite.

The delivery team were very professional and did a great job. Today was the best service I’ve received from Ashley furniture ever and really appreciate the guys who delivered. I can’t recall their names.

From the sales associate Vicky Webb to the delivery guys today they were all just great! Highly recommended! This wasn’t my first purchase from Ashley and definitely will not be my last!

I got a beautiful large sectional and the quality is amazing so far. The ladies jen and jennifer in store helped me so much and was extremely nice! I did have some mess ups but not on them. I picked up my couch and got it home to find a piece was broken so I exchanged them and then the pieces was ripped so they ordered more and let me keep the ripped ones until then. They gave me free delivery and it was just delivered and set up and the delivery men was AMAZING and so nice! Professional with a sense of humor. I couldn't be happier with the outcome! Thank you Jaxon (hope I spelled and got that right) and country boy! Sorry but I forgot your name, it was hard to hear it when told twice lol I know it starts with a D if I heard correctly but anyways! Would recommend 100/10 thank you ashely!

The delivery crew was courteous, prompt,pleasant they get 12 out of 10 stars

Jennifer was amazing! She really helped me get so much done in a short amount of time!

It has them the prettiest Furniture I've ever seen I mean I look so much you know kind of wanted but end up getting a cat somewhere else but they have beautiful Furniture to store and they be very friendly the baby show me around and tell me just let me breathe down my neck all the time I was there I got some good stuff

Received furniture as promised, everything delivered perfectly and the delivery team was friendly and professional. Very happy and satisfied with my experience.

We got exactly what we wanted and delivery team was professional, friendly and courteous.

If I could leave less than one star, I would. The salesperson I dealt with was fantastic, but the delivery was beyond terrible. I paid extra for assembly of a child’s loft bed, but when the delivery people arrived they initially told me their drill was “acting up” so they were sure they could do it. I gave them my drill to use, but they didn’t get that far. They unboxed the bed and had pieces spread all over my daughter’s room and then called me in to tell me there were no directions in the boxes, so they couldn’t assemble it. I was able to find the instructions online and print them out and I went downstairs, assuming they were working. An hour later, they call me back to the room and not ONE piece had been moved from where it was an hour before. They told me that the wrong parts were inside the boxes and they couldn’t assemble it. I quickly looked through the parts and was not convinced that pieces were missing. This all happened on a Saturday night and I was told there was nothing I could do but call customer service on Monday. The room was completely unable to be used because of all the pieces that were scattered around so I told them there was no way I could wait until Monday. In the two hours they were there, all they did was try to think of reasons not to put it together. I even overheard them complaining about how long it was going to take, how they should have gotten dinner first, etc. I was beyond disappointed and asked them to box everything back up and give me a refund.

Our recliner broke after only 9 months of normal use to rock the baby. Our other purchase, well, I've never owned a couch that wasn't sturdy enough to sit on the arms for a moment but now I have. It feels like it's going to break off. Cheapest furniture I have ever had. The stuffing is inconsistent. The first recliner was low on stuffing but the second recliner was over stuffed. I literally had to cut a hole in the back and pull out stuffing. In the couch there is a center console with cup holders but it is hard to open because it is overstuffed in a spot where nobody can sit. The console does not move to open up to a third seat but they stuffed the back directly behind it so full that it is very hard to open. I'm very surprised and disappointed in the quality of the couch set I purchased here. Also, my in-store experience was not great. Cliff was not honest about pricing and was controlling about keeping other salesman away from us when we wanted to talk to them.

10/10 best couch ever, and the delivery team was the bomb!! They were super quick, communicated well and worked as a great team! Those guys were the best!!

Guys did a great job delivering and assembling my dining table

Just looking

My first time writing a review. Just upset with Ashley since the day I walked in the store. Salesman assured me it'd be delivered in 2 weeks. Until they got my payment. Ended up being 8 weeks, if I hadn't been tricked I felt, id have been fine with it. I live alone, have had this sofa and chair a year in July. I kept it covered all winter because of the light color. And poor quality fabric, has pulled apart around edges, seems fabric is not one piece. Bought the warranty & Dont waste of your money. They aren't going to cover because of the quality of fabric. Had it been an accident or pet stain they would have. Really ?? So DONE with Ashley Furniture !!

We were treated professionally from start to finish. Salesman Morgan was very helpful and knowledgeable. Delivery team were on time and courteous set us furniture and cleaned up. Very pleased

We had purchased our dining room set from the online store and paid to have it delivered and set up. The 5 chairs were delivered by FedEx then had to wait 4-5 months for the table. When the table was delivered, we were told they could not put together the chairs even though we had paid the extra for set up. I called and was given a refund for the set up fee and they also replaced our table top that had been delivered with scratches on the sides. All in all, it was a good experience.

My sales lady, Jenn, she was fantastic wasn't pushy but still helped me walk out with my dream bed

Looking for stools to use at our island , Joshua was very helpful and friendly

Cole was courteous and took time to explain the differences in the recliner chairs we were looking at. He is a great sales person!!

Cole was very helpful and pleasant to work with. I will be going there again!

I went into the store and was met by the BEST SALES PERSON! HER NAME WAS Vicky Webb she was so knowledgeable and professional knew everything about the product I will recommend her all my family and friends!!!

Perfect got a great deal! People were nice and helpful

Jennifer was absolutely wonderful with helping us find exactly what we needed. It has been a long time since I’ve been treated so well as a customer and even though I didn’t full intend on purchasing a sofa when I walked in I definitely walked out with one! Wonderful experience.

We had an awesome experience at Ashley. Morgan was fantastic at showing us available options and our delivery got to us sooner than scheduled. They gentlemen who delivered were super fast! Very happy with the whole experience! Above and beyond on customer service!

Rude

Matt Thaxton was a delightful young man! Was very happy with his salesmanship

I am highly anticipating the delivery of our new living room furniture. Matt Thaxton was our sales rep. He was so patient with me! He answered all of my questions. Thank you!

This store, by far, has the worst customer service ever. Lee is very rude and does not communicate well with his customers. I have called and left several messages and not once has he returned my or my boyfriends call. I can understand a furniture shortage at this time during the pandemic, however Lee was neither honest or did he communicate with us on how long our delivery would take. My boyfriend went down to the location in south ridge where Lee works to sort out this issue and inquire about our refund that already supposed to have been given and Lee’s behavior towards him was completely unacceptable. I would not recommend this particular location to anyone or if you do go here, avoid working with Lee as his is unprofessional and quite rude. The worst customer service I have ever experienced at any Ashley location I’ve ever shopped from.

The prices are just ridiculous. All was good In store and plenty of help . Couldn't believe the prices. Easy parking, clean store and a variety that's way to much

Take your money anywhere else. These people will tell you whatever they can to get you to buy. Months of waiting for furniture, told it’d be a “few weeks”, no one will answer the phone, when they do answer they can only cancel the order but it’ll cost over a thousand dollars to do that. Absolute joke of a company. Please buy anywhere else.

We were greeted by a nice man. He ask us what we were looking for we told him a bed. I told him I wanted a Hybrid bed. He told us that he could show us some and then he could let me lay on the bed that show us my pressure points. My daughter said let's just go straight to that step. He was very informative and answered all our questions. His name is Mr. Lee Miller. Great place!! Great people!! Highly Recommended and Appreciated.

Matt and Caitlin at the Ashley Furniture store in Charleston are amazing. My daughter went in and told Matt what she needed. He immediately helped her. It was fast and easy. Great experience with two fantastic and sweet people.

I hate to do ANY shopping of any kind. I go online and look beforehand because I don’t want to be in a store forever. Matt showed us exactly what we found online - they had a display there - and had us out of there in no time 😀. He was very nice, friendly, and extremely easy to deal with.

We had a pleasant experience at this store , Matt was great!!

Go see Lois! She’s great!

Lois was very informative and helpful in my recent furniture purchase. I would recommend her to guide you through your next buying experience.

Matt from the Charleston location was such a big help at helping us find a mattress that suited the needs for both myself and my husband. He helped us get out of there quick and smoothly.

Matt helped me find everything I needed for my little kiddos to upgrade their nurseries to big kid rooms. Great guy! I will definitely be back to see him for a living room upgrade soon!

The power recliner loveseat that I ordered hade a bent bar causing the right chair to get "hung up" when operating. When I contacted Ashley explaining the situation they thought they could replace a part then realized they had to replace the loveseat. They were great. They contacted me several times letting me know what needed to be done and when I could expect the new loveseat. The team that delivered the replacement loveseat were very friendly and professional. The team was quick and efficient while making me feel like I was their only customer. I never felt like they were rushing the appointment even though they weren't here for a long time. The people at the Barboursville, WV Ashley HomeStore are great. Thanks y'all.

Went to Beckley location with a truck and a $4,000 line of credit. Needed a recliner now! Salesman gave me every reason in the world why he could not meet my needs. Left frustrated. Went to Charleston location. Within 20 minutes I was on my way to pick up my new recliner completely satisfied. Excellent excellent service

Pleasant salesman that was very informed on the product I was interested in and not too pushy. Beautiful display floor and extremely clean.

Friendly knowledgeable staff! Thanks Matt for a great shopping experience!!

Ashley's Charleston WV - Frank went above and beyond to address my needs. Was very helpful and patient. I will definitely ask for him when I go back.

The customer service was wonderful. Would highly recommend Frank.

Overall store had a really good selection. We had the best help. Matt Thaxton was very knowledable and super helpful! Was able to get some great finds and good deals!

Bethany Meadows was our consultant and we had a great experience. She wasn't pushy and had a great attitude. Very happy with our purchase and will definitely be purchasing with Bethany again.

Elliott was the nicest person and took his time to explain everything. He made it a great experience and made my decision to buy for me. Brought a leather couch and chair.

Bethany was professional, knowledgeable, and very helpful. I will visit her again when I need furniture. She was great! No complaints of any kind! 😻

I highly recommend asking for Elliott at the Charleston location. He was patient and thorough during my furniture search taking note of specific requests. He searched high and low and found exactly what I needed AND it was delivered within 10 days of purchase. Thanks Elliott.

Bethany Meadows helped me pick out an entire set of living room furniture with a end table and center table. She was extremely helpful through the entire process and helped me match it all up! Ask for her!

Very good customer service and great looking furniture. Bethany Meadows did a great job very helpful and professional.

I stopped by Saturday to purchase 2 loveseat was greeted at the door by Bethany very friendly very helpful easy transaction thank you

I had the best salesperson and her name is Bethany. She showed me multiple different sofas and recliners. She was very helpful and courteous. Best salesperson that I have had in a very long time. If you looking for a good sales experience contact Bethany!

Jennifer was very helpful with making my purchase and very thoughtful to ask one of her associates to get my vehicle during a thunder storm so I wouldn't get wet. Thanks so much Jennifer!

Bethany was fantastic. She showed us several options and was very knowledgeable about all the products! Thank you so much for your help!

Good service. Elliot is very patient and helpful in assisting me choosing my furniture.

Louis is great because Louis is good 😎👍

Lois was wonderful and very helpful, would recommend

Easy to deal with. Doesn't hover while shopping. Nice experience.

I had a great experience. Bethany helped me at the Corridor G location. She had answers to all my questions and was knowledge about the furniture I purchased. Thank you!

When I came in I had help finding the bedroom set we wanted. Frank did an excellent job answering all our questions and took all the time we needed to figure out what we wanted.

We just had an outstanding experience with Lois! She was very helpful, polite, and treated us like family! We will be back to see her for sure!

Delivered to my neighbors, drove through my yard (repeatedly)and across my newly poured driveway and cracked it. I called the store repeatedly requesting to speak to someone in upper management and never received a return call.

Bethany was very knowledgeable regarding what I was looking for, and pointed me to the perfect sofa. She was professional and coordinated the purchase with their staff, resulting in a seamless experience. If you’re looking for any type of furniture, ask for Bethany! Will return to her for future purchases.

Very helpful and friendly. Bethany was great. Would definitely recommend them.

So many options for furniture and the employees are great

Bethany from Charleston, WV Ashley’s was very friendly and she went out of her way to help me find what I was looking for.

Matt Thaxton was very helpful! He took great care of us and gave us the BEST prices! We will definitely be coming back for his help as we continue to furnish our new home!

Bethany was super patient and took the time out of her day to walk my mother and I around the store, taking notes along the way, and providing a 5-star experience to the both of us. She asked us questions, got to know the both of us, and was very personable! If I would recommend anyone, it would certainly be Bethany!

My fiance and I have been here a couple times in the past 2 weeks trying to find living room furniture we'd be interested in purchasing. The store is very clean and well-organized and a staff member is always ready to help. Bethany helped us and she was extremely insightful when letting us know about store policies, how the online price match really works, and genuinely seemed to care about getting us the best deal that she could offer. Customer service was excellent. The only reason I'm leaving a 4* review is because of the website's lack of transparency regarding the price matching procedure; everything about our treatment and experience at the store was great.

Frank was a very attentive salesman, if I went back there to buy furniture I would ask for him by name

Stopped in Ashley furniture today to look around and they have some great deals and beautiful decor. I would recommend asking for saws associate Bethany Meadows she is very helpful

We are fine about it a delivery That was supposed to be made and they said it was available to be delivered cuz it was at the store but they could not deliver it until the 6th of July and the lady I was with she wanted it delivered as soon as possible and paid to be delivered but they said they were backed up and had to wait until July 6th

Yesterday I visited Ashley HomeStore and had a great experience. Bethany helped me find exactly what I was looking for and I will be coming back!

I had no problem with the service I received, it was the delivery. I paid extra for delivery and set up. As they were bringing my furniture in they knocked a hanging off my door, hit pictures on the wall and hit other pieces of furniture too. They put the mirror on the dresser but didn’t tighten the screws. When I moved the dresser the mirror pulled back almost coming loose. They had one bolt to hook the rails to the headboard. Informed me I would have to get bolts and do that myself. So, I not only had to buy bolts, I had to pay someone else to finish my set up. When I contacted my salesperson all I got was I’m so sorry. Not very happy with the outcome.

By far one of the worst furniture stores I have ever been to. Terrible customer service. No one use Lee Miller in the store he is rude he will get in your face terrible terrible customer service.

Bethany was so helpful from the moment we walked in! Definitely will be requesting her assistance every time I shop!

I just brought my furniture at Ashly Homestore and the Customer Serivce was great from Bethany Meadows. She is really nice and really helped out picking out furniture

Bethany was a wonderful sales associate!!! She was very sincere about meeting our needs!!!

Frank was awesome in assisting us. We didn’t feel rushed. He gave us space and let us look and checked in on us often. Will definitely be back and ask for Frank for assistance! He helped us our first time there and we had him help us this time.

Frank was very friendly and knowledgeable about the products!!!!

My overall experience was definitely a pleasant one. I worked with Morgan Conley , and he was very patient and very helpful. I came back a few time within a couple weeks and changed my order, with no problems at all. I appreciate the courtesy and understanding that was giving to me.

Great Service Lois was very helpful

Bethany Meadows has been a pleasure to work with. Due to no fault of her own our furniture has been delayed. Bethany has went the extra mile to keep us informed and do what she can to speed the process. If you need furniture Bethany is the person to see.

Bethany helped me find everything I needed. I am a very indecisive person when I am furniture shopping. I knew that I needed a new dining room table and she showed me multiple. I am moving soon so I wanted to get something Larger to fit my new home. She was very personable and honestly took her time with me. She was not at all I pushy salesman and was very knowledgeable of her products

Bethany was such an awesome help to me. I explained what I was looking for and she made sure to provide me with every option included as well as pricing and payment methods. Very pleasant and upbeat personality!

Bought our home and we bought all of our furniture from Ashley great service and beautiful furniture

We have been shopping at Ashley Furniture for the last few years and have had great experiences. Matt has always been our salesman and has sold us our bedroom suite and mattress among other items. This most recent purchase was a sofa and a chair and once again Matt was able to help us with everything we needed. Matt is an exceptional salesperson and is definitely a reason we keep shopping Ashley. Thanks again! -Ryan and Danielle

We had a wonderful experience at Ashley's because of Bethany Meadows . She was extremely helpful and patient. Went beyond just selling us some furniture was concerned about what we would be happy with. Sarah

We went to Ashley furniture and was greeted at the door by Bethany Meadows she went beyond to help my elderly friend who is 76 years old and set in her ways and some times hard to deal with Bethany was able to help her choose a sofa and was very knowledgeable on the products she selling. She is very nice not to mention easy on the eyes that's a plus. Would recommend any one looking for furniture to go in and ask for her she will take very good care of you again ask for Bethany Meadows

Bethany our sales rep was awesome. Willing to answer and look up and questions we had durring the process. We will be back for all our future needs.

Service was great and Frank our salesman was knowledgeable and professional. The experience was a good one that was also fast and easy.

My family just recently had a great experience when buying a new sectional, chair, and ottoman, at Ashley Furniture. Lois made the process even easier with her knowledge of the products and their inventory status. We will definitely be back!

Lois was a tremendous help. She gave my wife and I very detailed information on furniture and was very honest with us! Highly recommend Lois' guidance and her visualization for your household layout to choose the best furniture!

Was greeted by Lee upon my arrival. He introduced himself and directed me to the area I needed to browse. After I had some time to look around he found me and asked if I had any questions. I told him the parameters for the couch I needed. He then walked with me to several options to consider. He was very knowledgeable, professional, and attentive without being intrusive. He made the whole experience less painful and more successful than I had imagined it would be.

I appreciated the services provided to me by Bethany Meadows! She kept in touch with me and was helpful

Frank was nice & helpful & took initiative in helping me find similar items.

I had a wonderful experience at Ashley. They have a wide selection and I won’t have to wait months for my purchase, as other stores told me. Of course a furniture store is just a furniture store. What set Ashley apart for me is the service. Ryan Anderson was very helpful and polite. He took me right to what I was looking for, answered all my questions, and, knowing my use for the sectional, pointed out it’s pros and cons. He suggested a warranty, but was not a hard sell. (I bought it anyways - kids.) He gave us plenty of time alone to wander and consider our choices, but in the end we went with his suggestion. A few weeks later, I went back for a king size mattress, chairs and tables. Again, Ryan’s experience paid off in helping me choose my items. He didn’t mention at first the adjustable base for the bed, because it significantly adds to the cost. He also helped with that as well. He is very polite and conscious of the value of my time, listening and not wasting it by selling items I didn’t want or need. His suggestion to wait for tables until I saw the filled space was a great idea. All and all he made the process enjoyable and efficient. I’ll definitely go back and recommend Ashley to anyone who asks, and I bet they will once they see the furniture in my home. And yes, this is a real review. Thank goodness for autocorrect and spell check. :)

We worked bethany and she went above and beyond to make sure we had everything we would possibly need for our new home. I hope in the future we will be able to work with her. I highly recommend working with bethany for your furniture needs.

I was pleased with the prompt response that Lois Cadle provided whenever I needed information or assistance.

My son and I recieved excellent service from Frank, who was very knowledgeable, helpful,and represented the company very well. I will indeed come back to the store. Thank You Frank!

Bethany Meadows is amazing! ask for bethany!

Bethany was great. She knows how to deal with undecided customers!

Very friendly and helpful

Bethany Meadows in the store at Charleston, WV was my associate and went above and beyond to assist me. She took much time to make sure I found the exact piece I was looking for. I couldn’t have ask for a better experience.

Very pleased with them very helpful very friendly people and I will definitely go back they gave me great deal on what I went after Thank you

Frank went above and beyond to provide us with exceptional service. He was so kind, helpful and professional.

We went in Saturday just to look but we ended up buying a new set. It was the best experience we’ve had searching for furniture and we have been a everywhere! Frank did an exceptional job assisting us! Thank you Frank

Frank is the best!!! Amazing service.

Frank greeted us and checked on us through out the store while we were there. He was extremely helpful and a down to earth kind of guy. He made shopping much more easier.

Great person Frank! Very helpful and knew what was going with what he was saling us

Buying our new couch was quick and easy with Frank at the Ashley Home Store in Charleston, WV. Most pleasant experience! Highly recommended!

Frank was awesome! Did not pressure to much like at other furniture stores but was right there when we needed him! Answered all our questions and gave us a great deal! Great man to work with

Ryan was super helpful and such a pleasure to work with. Would definitely come back and ask for him!

Frank did a great job listening to what I wanted in my new furniture and made sure we had everything taken care of.

Friendly courteous service. Our salesman Frank was not pushy. Great experience. Would highly recommend.

I was shopping for a sofa with limited time to shop and I had something very specific in mind. Steve was professional, personable and respected my request to shop uninterrupted. Once I found what I wanted he worked with me to answer my questions, was knowledgeable about the product and went the extra mile to have everything finalized and delivery scheduled within minutes. I was so very impressed with this experience, and so pleased with my experience with Steve, he will be my first contact for my next furniture purchase and Ashley Home Furnishing will be my first shopping destination. Thank you Steve!

I had a great experience when I went to Ashley Furniture a few nights ago. I had my 2 kids with me and was looking for a specific sofa. Ryan Anderson at the South Chas./Corridor G store helped me out immediately. He was so friendly, quick, and efficient. He didn’t pressure me a bit { unlike my experiences I’ve had with others at other furniture stores in the area } He was sweet with my kids too. I will most def. be requesting him again when I go back for more furnishings soon && I would highly recommend him to anyone! Thanks so much Ryan, you are a wonderful representative for your store. ❤️

Very informative and friendly service. Salesperson Lois was knowledgeable but not pushy, helped to find our mattress that best met our needs. Great prices as well.

We went in to buy a couch and a chair and a half and Ryan showed and answered everything. We even ending up coming back in and adding a sectional and kitchen table. Would definitely recommend to anyone looking for a experienced and nice salesman to visit Ryan at Ashley's in Southridge

Charlie & Elliot were very informative and helpful! Charlie made our furniture buying experience easy and expeditious.

Absolutely hands down the best bunch to deal with. And trust me when I say I dealt with several employees at Ashley Home Store. Always gave me an honest opinion, and most was from what they already owned so they knew the furniture was great. We just got a new home, and had to get everything new and they helped us the best way they could with price, and product. I would for sure recommend anyone to go see them. Please give Frank a holler if you need good quality stuff. He, and his staff was wonderful

Greg was a Great salesman and the experience was very professional. Thank you so much

Gregg was extremely helpful and showed attentiveness and hospitality above and beyond expectation. No pushy sales tactics either.

Ryan Anderson was very helpful in helping us find what we needed for my daughter’s bedroom furniture.

I received an email from Ashley, so therefore I knew what I wanted. Frank was good to me, not much talking, or selling me the loveseat.This was the easiest sale of the day. I was there maybe 25-30 min. Average.

Frank was a great sales person. We enjoyed working with him. After spending over $2000, we didn’t expect to be hit with an additional delivery fee. Especially since we live so close to the warehouse. This was no reflection on Frank but the corporation itself.

I had excellent service from Frank at Ashley in South Charleston WV. He was very helpful and worked with me to get what I wanted.

The quantity and quality of the sectionals were better than anywhere else we had looked. The salesman, Greg, was patient, helpful and very knowledgeable. Overall a great experience.

We had a great experience at Ashley HomeStore in Charleston, WV! From the greeting at the door to the final decision and paperwork, we had excellent service. We had special requests, and Gregory Perry went above and beyond to make sure we found just what we needed by tracking down info and answering our absurdly long list of questions. All of the staff was helpful and friendly as well. We will absolutely return if we find ourselves in need anything else. One of the best parts was that we never felt pressured, either.

Ryan at Ashley Furniture was very helpful and informative and made our experience wonderful!

Ryan was helpful but not pushy. I like that in a salesman. He is the one that I will deal with when I go back.

Matt Thaxton is a great salesman who has helped us several times to make sure we get what we need even during the craziness of the pandemic. We really appreciate all his help.

Elliott was very helpful and made sure I got the best deal. If they are having another one day sale I suggest you go! Great experience.

Ashley had exactly what my wife and I were looking for at a very affordable price! Our sales associate Lee was also amazingly helpful and friendly!

Steve was very helpful when I came in looking for a new mattress and bedroom suite. Very helpful, very kind, and VERY knowledgeable at such a young age. Definitely give Steve a visit next time you’re looking.