Ashley Charleston, WV 25309

I went into the store and was met by the BEST SALES PERSON! HER NAME WAS Vicky Webb she was so knowledgeable and professional knew everything about the product I will recommend her all my family and friends!!!

Perfect got a great deal! People were nice and helpful

Jennifer was absolutely wonderful with helping us find exactly what we needed. It has been a long time since I’ve been treated so well as a customer and even though I didn’t full intend on purchasing a sofa when I walked in I definitely walked out with one! Wonderful experience.

We had an awesome experience at Ashley. Morgan was fantastic at showing us available options and our delivery got to us sooner than scheduled. They gentlemen who delivered were super fast! Very happy with the whole experience! Above and beyond on customer service!

Rude

Matt Thaxton was a delightful young man! Was very happy with his salesmanship

I am highly anticipating the delivery of our new living room furniture. Matt Thaxton was our sales rep. He was so patient with me! He answered all of my questions. Thank you!

This store, by far, has the worst customer service ever. Lee is very rude and does not communicate well with his customers. I have called and left several messages and not once has he returned my or my boyfriends call. I can understand a furniture shortage at this time during the pandemic, however Lee was neither honest or did he communicate with us on how long our delivery would take. My boyfriend went down to the location in south ridge where Lee works to sort out this issue and inquire about our refund that already supposed to have been given and Lee’s behavior towards him was completely unacceptable. I would not recommend this particular location to anyone or if you do go here, avoid working with Lee as his is unprofessional and quite rude. The worst customer service I have ever experienced at any Ashley location I’ve ever shopped from.