Ashley Store Morgantown, WV

Adam was very professional and great to deal with!

Lauren did a good job helping me find my new couch. Thanks for the hard work!

Lauren did a very amazing job. This store location has a great staff that are very friendly and good. The staff’s knowledge and great service left me with a great understanding of what I purchase.

Adam Demopoulos was great and very informative

Had a great, relaxed experience at Ashley Furniture. We purchased a sectional couch for our living area. Lauren made the process easy, fast and super chill! We were in and out in less than 40 minutes! Thank you!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Lauren Demus! I can’t say enough good things about my experience with Lauren. She went above and beyond to help me purchase furniture I really wanted… even starting the process after closing time because I had shown up just before closing. She was incredibly kind, patient, and dedicated to making sure I got exactly what I was looking for. It’s rare to find that level of customer care and commitment these days. Thank you, Lauren, for turning what could have been a stressful situation into a wonderful experience!

Great experience! Lauren Demus was super helpful and was able to help me get everything I needed for our new vacation/rental home.

Adam was super helpful!

Adam sold me a great dresser!

Meredith was wonderful to work with at the Morgantown WV store!

Great experience. Very helpful! Even though he is a Baltimore Ravens fan 😆

Adam was kind, informative, and attentive. Would definitely come back!!

Adam was great and his service was exceptional! Wonderful guy, go check him out.

Oh what a fabulous experience at the Ashley store Town Center Morgantown We are from Knoxville TN and are in town for a month visiting family and we’re stressed about having enough time to order furniture for our home in TN and have in time for thanksgiving. We decided to “look” and met Adam Demopoulos who was the best salesman. Knowledgeable patient no pressure and best of all arranged to have everything ordered and arranged to have delivered from the TN warehouse in time for the holidays! Thank you thank you thank you; my stress is relieved !!!!So happy to have met Adam. If you need furniture go in and talk to Adam!

Adam Demopoulos was great, personal and knowledgeable. Appreciate it very much. Will come back.

Adam was great! He helped us pick our new couches and end tables. Very happy and great prices!

Great customer service, nice inventory and amazing deals

Lauren was terrific ! And everyone in the store was so nice and treated me like I was family and so helpful with so much information !! Can’t wait until I’m sitting on my new couch!!

Had a great experience with Meredith. She was fun to work with. You could tell she enjoy her job and working with people. Thank you so much!

Adam is the best! He helped me tremendously and got me everything I needed. Very helpful I’d recommend him if you go to Ashley.

Shannon and Meredith were super helpful when going to look at a new bed and frame. Thank you for the great customer service!

Lauren took care of my family and I when we bought our new bed and dining room set. She was spot on with her knowledge and got us the best deal possible. We were super pleased with service, product and quality.

Adam made it a great experience!

Lauren Demus was wonderful! She let me shop and was super helpful in designing just what we needed! Thank you Lauren!!

Lauren was absolutely amazing! I purchased a couch, ottoman, and new bedroom set. I am so pleased and excited about my purchase - Lauren made it so easy and was very knowledgeable. Delightful experience!

Just ask for Guy Fragmin, great sales associate who helped us with everything we needed!

Michael was a complete jerk. Walked away from my sale because of his nasty attitude.

Lauren helped us find a dresser super easily! She was super kind and got us in and out!

Adam Demopoulos was a great salesperson, and if I owned a store I would want to hire him if possible. He was very knowledgeable and answered my questions well. He was obviously wanting to make a sale BUT was not high pressure and was also a cool guy to talk with. I had a post-sale concern and he handled it perfectly.

Adam was great in helping us pick a mattress. Awesome experience!

Shannon Milik: She was very helpful without being too overbearing and giving us our space to discuss. She was knowledgeable about the products we were looking at and answered all of our questions we had with detail. She always had a smile and was very friendly. When we came back to order the couch, she was unfortunately gone for the day but Guy Fragmin stepped in and was a great help to finish the deal. He got us through all of our paperwork and was very friendly. Great experience!

We were looking for the extra pieces that our living room needed. I’m not good at interior decorating and Lauren Demus helped me so much. She brought end tables over to the chairs we were looking at to help me visualize. She talked through options and how different colors and items would fit in my space. I’m so happy with our experience and purchase because of Lauren.

Sales staff was knowledgable and very helpful.

This was a great experience. The sales person was very helpful to answer all of my questions.

We had a great experience at Ashley Furniture thanks to Shannon! She was super helpful, friendly, and most importantly — not pushy. She gave us space to look around but was there when we had questions. That kind of respectful approach really goes a long way, and because of that, we ended up buying a couch with her. Excellent service that more salespeople should follow. The only downside to the visit was at checkout — we had already said no to the warranty, but someone else at the front still gave us the whole sales pitch anyway. It felt unnecessary and honestly a bit condescending, especially when he tried to tell us our manual couch was belt-driven — which anyone familiar with recliners knows isn’t true (they’re spring-loaded). That part rubbed us the wrong way. Overall, Shannon made the visit worth it and we’re happy with our purchase. Just wish the checkout process had matched the same respectful tone.

Shannon was amazing! She explained everything very thorough and was so patient with us!

We loved Shannon! She was not pushy and let us look around for 2 hours. She hopped in when she needed to and she was open to giving us opinions. She was great!

Adam was an amazing help. Understood exactly what I wanted and was quick to answer any questions I had. Highly recommend

Adam was the best!! Super friendly and gave us the best assistance!

Adam was very helpful. Not pushy but calm and a good listener.

Adam was excellent Product knowledge was excellent. Bought 2 recliners.

Adam had me really happy. He really helped me and I'm grateful for all of his hard work.

The store was super clean and well organized. Adam helped us pick the perfect couch and loveseat set that works for our family. He wasn’t pushy about the whole thing like some people can be. Would recommend friends to come see him

Adam was great and really helpful

Guy Fragmin did an amazing job helping me purchase a couch! He was friendly and went above and beyond to ensure I had the best deal.

Never walked into an Ashley before. Adam was Knowledgeable and I will definitely be buying my next couch from him

This team at this location is amazing!!!! I met many people during my visit and all stood out! Thank you Michael and Mike for all you do!

Adam was professional and very kind.

Lauren was super helpful and very knowledgeable. She made buying a new couch easy. Everyone I encountered at this store was very friendly. I highly recommend visiting this store if you need new furniture.

Alyssa was awesome to work with and very knowledgeable!!

Adam was knowledgeable on the product and got us everything we needed.

Mike White helped me find exactly what I needed and got me through the purchasing process. Very helpful!

Everyone at Ashley was friendly and kind. Lauren was our salesperson and she was great!!!

Adam was awesome! He was so easy to talk with, homing in on my ever question and need. I probably wouldn't have settled on the couch/love seat we were looking at, had he not stopped by and talked up how durable that line of upholstery is. (Open woven fabric usually isn't my thing.) And then how thorough he was about the mattress technology while talking us through the whole experience... Had I not just shlept my mattress across town, he would have made a mattress sale too!

Adam was very helpful and easy to work with.

Adam helped us find our couch upgrade. He was attentive while also allowing us to shop independently and went above and beyond to help us get the best deal we could!

Guy Fragmin was amazing. He was very friendly and knowledgeable. He made the whole process stress free. 10/10 would recommend

My family and I were looking for a living room suit and some other miscellaneous furniture pieces. Adam D. guided us through the entire store and thoroughly explained different kinds of furniture while also helping us find the pieces we thought would fit us best! He was very helpful, friendly, relatable, and funny! He made our experience a breeze and has officially become our “furniture guy”. Definitely will be shopping with Ashley and Adam again in the future!

Adam was helpful, attentive, and friendly from the time we came into the store until we made our purchase. Highly recommend!!

Adam D was PHENOMENAL! MAGIC SALESMAN On the floor ! Not only did he find us the perfect furniture for our family room but also 2 rocking , swivel recliners for my daughters nursery. Also while we were there we ask to test a temperpedic mattress! He explained in detail and sold us on a king size one which we will buy on our next visit ! Ashley furniture store and Adam D is where it's at! Thank you for a fun , easy, furniture buying experience !

Adam DemopaPopalicious took excellent care of us

Could not have had a better, more personalized experience at the Morgantown Ashley Furniture store. Adam, our sales rep, was incredibly knowledgeable and insightful. He helped to find exactly what we needed for our new home. 5/5 ⭐️

Adam F was super helpful and personable. Best and easiest furniture shopping experience I have ever had

Alyssa was great and excellent service

Adam D was a great salesman!

Adam , Go see him. Great salesman.

Adam D best salesman ever!!!!!!!!!

Adam helped me right away as I walked right in the door! Ordered what I wanted!

Lauren and Michael were very helpful!

Allyssa was fantastic with helping us purchase a new couch.

I came in to window shop mattresses and get an idea on prices/what I like. I wanted to avoid the "car salesman" feeling and was planning on just looking by myself. I was greeted by Adam D. who was immediately kind and very genuine. I didn't feel like a paycheck that he was trying to get, he sincerely wanted to make sure I got a mattress that would give me good quality sleep and not break the bank. Adam D. Was very knowledgeable and took the time to answer all of my questions. I never felt pressured to buy or to make a decision quicker than I was ready to. He is the reason I left with a mattress that I am confident and excited about! I will definitely return and will definitely ask for his help in the future!

Adam D was amazing and very informative in the Morgantown branch. He explained a lot of the science behind the support in different mattresses. Pretty sure he's our guy when it's time for a couch in a few months!!! :)

Everyone was amazing and helped us find the perfect couch!

Adam D did a wonderful job. Great experience!

Lauren was a perfect sales associate to deal with! Highly recommend.

Adam D.

Great experience, Adam D. was super great and easy to work with!

Lauren was very knowledgeable and very helpful in helping us pick out a couple new recliners and stand for in-between!

Best furniture sale experience I've had. Adam D. took special care to make sure our purchase worked for our budget. He also went the extra mile and made the experience enjoyable. Thanks!

Adam D was so helpful and remembered my husband when we returned and needed to finish our order.

The in-store experience was great. Everyone was very nice to us, which is to be minimally expected when giving someone money. I'm confident the couch will be great, too. The delivery will be 11 days late according to their current promise. It will be missing a portion of the order, and there is no ETA on when that portion will finally be delivered. Sales and management were responsive in my request to compensate for this failure with what ultimately amounted to a 3.7% discount on the total order. The salesman has gone to bat for us, and he is the only reason for the second star.

Adam D. Was very knowledgeable about the furniture and could answer every question we had. He made sure to include our 9 year-old daughter in the conversation. It was a great experience and we would go back to Ashley Furniture!

Having recently moved to the area, I was in need of several pieces of furniture for my new home. I had an idea of what I wanted and a budget to stick to. Lauren greeted me when I walked in and was beyond helpful in making suggestions based on what I told her I was looking for and the price range I wanted to stay in. It was like she knew exactly what I wanted. With her help, I found beautiful pieces within my price range. She made what could have been a stressful shopping experience pleasant and enjoyable. I also found some other pieces that I can’t wait to go back to get. I will definitely be a return customer!

Adam D really went out of his way to help us find an amazing living room set. Great service, great price, great furniture.

Lauren

Great service.

Adam D was very helpful in finding us new furniture that works for us and fit our needs.

Michael White was very helpful. Great deals, lots of options. Excited to receive the couch I bought today! 😁

Mike White sold my bestie a couch and he was amazing!!! 10/10

The delivery is way longer than two weeks. Delivery date was suppose to be first week of March and just called the delivery dept, furniture will not be delivered until the 18th of march

Went in with my family to look at beds and a dresser for my kids, 3 salespeople(2 women, 1 man) were just sitting on the couches/chairs in the middle of the store and didn't bother to get out of their seat, nor greet us. The man working got up to move out of view as we approached. Walked out not purchasing anything and never will from Ashley Furniture, take your money elsewhere, where they will actually appreciate your business.

Guy Fragmin provided great customer service! Fast, efficient and customer focused!

Adam D went above and beyond helping us select a couch. Very knowledgeable and patient with us, he made our shopping experience very enjoyable.

Adam D

Adam D was awesome

Adam D was absolutely wonderful salesperson, helpful, understanding, very straight forward!

Great Service - Adam was the best!

Adam D. Helped my son and his girlfriend find the perfect bedroom set!! He was very cheerful. And helpful!!

Adam was very helpful!

Adam D. was very helpful helping me find the perfect sectional for my house. He spent a lot of time with me going over my different options and I got a great deal. Everyone was very friendly, love this Ashley store!

Jenny Conn was very helpful and knowledgeable in helping us find what we were looking for. We will be back soon !

I would recommend working with Jenny!

Jenny was great!

Just worked with Jenny, she was awesome. So helpful, I'll definitely be back

Let me start by saying I understand bad weather. It happens. I was scheduled for a delivery that was delayed due to a snow storm. Sure, that happens. After waiting 7 days for the rescheduled delivery date, they brought the truck within 100 feet of my house before they called and canceled the delivery. "Due to road conditions". However, they didn't have any trouble pulling a three point turn in their truck to leave the development... strange right? Another 7 days go by, another cancelation. This time with a gang of excuses the day prior even attempting the delivery....Josh, the delivery manager, may be the least helpful employee that has ever drawn a paycheck. He wants to shove reason after reason down your throat about why they can't help you. Michael likes to appear to help, but a mere 8% isn't really much of a compensation whenever you have been sleeping without a bed for 3 weeks with no end in sight. Now, they are threatening to "return my money" effectively leaving me to start the whole bed purchase/delivery situation from the beginning. I wish I could give this place 0 stars. DO NOT BUY HERE

Adam was great to work with and answered my many questions.

Guy was amazing. very knowledgeable and helpful

Mike was wonderful to work with when finding our new living room set. He was friendly and knowledgeable. We will definitely come back for any future furniture needs.

Our assistant Mr. Fragmin was extremely pleasant and attentive! Walked us through all the options and helped us go home with a brand new dining table- definitely recommend stopping in next time yall need furniture

Adam D. was great!!

Adam D made our shopping experience fantastic. Told him what we were looking for and he made great suggestions and knew what to point out in the store to meet our needs! Ashley furniture is quality products at affordable prices!

Adam D was the bomb!! Very friendly and helpful!! We can’t wait for our furniture.

Adam Demopoulos was outstanding

Mike was the best sales person to help me. Thanks mike

Brice was fantastic to work with. Efficient and friendly, especially during the Holiday madness! Great customer service!

Helped with deciding the right mattresses.

Adam D. was very helpful, knowledgeable and a delight to work with!

Great service from Adam.

Kevin was patient and kind throughout my visit to the store. Thank you for your help!

Fantastic experience. Thank you Mr. Philips

Adam D. was very helpful and knowledgeable. His approach to sales was straight forward and we couldn't be happier.

Adam D. was very personable in addition to being helpful and knowledgeable. I highly recommend purchasing your furniture from the Morgantown, WV location. I also appreciated the kindness of Michael S. I can’t wait to be able to fit our entire large family on one couch!

Adam was awesome and super helpful!! We were able to get a great price for our furniture and mattress.

Adam made us feel at home and took his time to personally get to know us and talk in depth about the choices and deals available. Highly recommend, can take your time and not feel rushed to make decisions!

Lauren D. And Michael S we're amazing !! They made my experience great they took time and answered all of my questions and as a result I purchased a new couch today .

I had a wonderful experience at Ashley, our sales representative Lauren Demus was very kind and cooperative, not pushy but had enough sales experience and knowledge of their products to know exactly how to treat us and show us exactly what we wanted. Ashley went out of her way to bring our two chairs that we picked, across the store to a couch we wanted so I could choose the right shades. OMG I was so happy she did that! We’ve bought from here before and still have set of furniture, it holds up so well. We will definitely choose Ashley again.

Tony was great to work with, very helpful.

Kevin Phillips was great to work with. He got us the couch we wanted for a great price!

Adam was kind and helpful. I look forward to making purchases when I'm ready

Adam D was very helpful finding a nice couch

We just bought a small sofa here, and our associate Guy was incredibly kind, personable, and helpful. We would not only recommend Ashley Furniture, but definitely seek out Guy!!

We had great time exploring our options with Adam at Ashley. He was wonderful and helpful !

Brice did a great job!

Adam made our purchase so quick and easy. He found the perfect storage piece for us and the best price! I will definitely buy my furniture from Ashley in Morgantown again!

Our experience with Brice was fantastic! He listened to all of our needs and wants and provided excellent customer service. I highly recommend Ashley Furniture and definitely working with Brice. We couldn't be more pleased.

Bought my first a couch with an ottoman. Salesman Kevin Phillips was very friendly, helpful, and laid back. $20 off just for mapping play pressure points on a mattress, and 15% off my total purchase.

Kevin was great!

Adam D. Was a huge help today when getting my sectional couch picked out, and Very friendly as well, definitely would have to come here again in the future!

Help was perfect. Kinda and sold me what I needed and more! Thanks Tony Shade

Great experience at the store. Our sales person Mike was amazing! He let us shop around. Answered all our questions, without pressuring us into a sale. After we found what we wanted. It was a smooth transaction. A few days later I had a couple of questions about my purchase. I called the store and got all my questions answered. I will absolutely do business here again. If you’re shopping for furniture. Go in and check them out. Ask for Mike!

Adam was great

Adam D is an amazing salesperson

Adam D was great! Thanks for the help

Lauren and Kevin were a great help to us!

Adam was great, super helpful

Excellent experience at Ashley Homestore in Morgantown, WV (Granville). Very Clean, Friendly, Non-pushy (let you look, shop around, so you could talk things over) before making a large purchase. Sales Representative Brice was excellent to work with! Kind, Caring, Compassionate & Very Professional. We will definitely be recommending this furniture store to family & friends. And we will definitely be back for future purchases. (Loved the KLove Christian Music as well)! <3

Kevin was very helpful with our purchase. His friendly demeanor and ability to provide details about products planned for future purchases has ensured we become repeat customers.

Kevin was a great salesperson, he is very knowledgeable and indulged me when I wanted to test out the mattresses. This is a great location and the employees are very friendly.

Adam was amazing!!! Such a wonderful experience! We will be back. I highly recommend the Morgantown WV store. The manager, Michael Susa will work with you to give you the best possible deal.

Kevin Phillips was great!

Brice was extremely helpful!

Adam was awesome.

My boyfriend and I had a wonderful experience at Ashley Furniture store with Guy Fragmin showing us around. We found a really great mattress and he made it very enjoyable looking for one. Will definitely be back for more great furniture. Highly recommend him for your purchasing needs!

Adam D. was awesome! He is extremely knowledgeable and took the time to explain the various mattresses to me. I also appreciated that he was patient and not pushy.

Lovely store! Everyone was very helpful and friendly. I love my new sofa! The quality is amazing and I couldn’t be happier.

I had the pleasure of purchasing a beautiful couch from Mike White! Mike was such a dream to work with. His knowledge and experience far exceeded my expectations and I look forward to working with him again in the near future. 10/10 recommend!!

I recently went shopping for new furniture and my first stop was Morgantown Ashley Furniture, Mike White was so nice and knew exactly what I wanted when it came to design for my living space, highly recommend shopping with Mike White!

Mike White was very kind and easy to work with, he’s very knowledgeable when it comes to what I need and what I want, 100% would recommend shopping there again!

Mike White at Ashley furniture was very kind, knowledgeable, and helpful with our purchase of living room furniture! I highly recommend!

Mike white was amazing helping me and my boyfriend

We worked with Guy in store. He took everything we said we liked and didn’t like and gave us exactly what we wanted! Great and easy experience!

Adam was extremely helpful and made sure to take the time to get the items we wanted as quickly as possible at a great price. Highly recommend.

Adam was great, super helpful.

Adam was great!

Excellent service. Very professional, thorough, and helpful.

My husband, Mark Talbott and I purchased a BEAUTIFUL leather sofa and loveseat and also end tables and a sofa table from Brice Cupp at Ashley Home Store in Morgantown! Our experience was absolutely amazing!!! Brice was so knowledgeable and such a delight to work with! We will DEFINITELY be back!!! Would highly recommend Brice and Ashley Home Store, Morgantown, WV!!!

Such good service here & Brice Cupp went above & beyond! Can’t thank him enough!!

This place is awesome! Highly recommend! Brice is the best!

Came in to pick up a piece of furniture I bought was not greeted at the front desk by anyone my wife called no one picked up the phone. There was a lady on the floor she looked at me and did nothing and continue to walk away. Customer services subpar.

Great experience at Ashley in Morgantown! Aimee was friendly and helpful, and there were plenty of options to choose from. I found just what I needed, and the delivery was on time. Very happy with my purchase!

Really impressed with this store! Very professional but personal which is amazing these days! Aimee was the one taking care of my family and I. We loved her so much! I’ll definitely be back!!

Stopped in the other day and worked with Aimee Cupp and she is one of the best! She’s so knowledgeable, kind, and helpful and the one you want to go see for all of your home furnishings!

Aimee is the best!!! She’s so patient and helped us find exactly what we were looking for!

Aimee is such a doll! She made my whole furniture shopping process so much easier. Highly recommend and will totally come back!! TEAM AIMEE!! ❤❤🛋🛋🛏🪑🪑🪑🎉🎉🎉💰💰🛌👍👍

I had an overall great experience working with this location. The cost-value comparison, as I typically find with Ashley, is a winner. The location has a great selection, and helpful staff. Kevin, in particular, was super helpful with my wife and I. Gave us breathing room when we wanted it and attention when we needed it, even managed to sell me an add on piece that my wife is now in love with. The entire interaction and process was a pleasure, and I look forward to shopping here again soon in the future.

Had the pleasure of working with Mrs. Aimee recently. She was an absolute pleasure! Even my kids like to stop by and share our crumble cookies with her! We will continue to buy Ashley Furniture in the future, from Aimee!

Came to Ashely looking for a new bed frame because turns out ours was a California king and our mattress is a king! Aimee helped us find exactly what we wanted in our budget!! Was a fast seamless experience!

Aimee is incredible! The only reason we’d ever come back is because of how outstanding a salesperson she is. Cherish her!

Sale man Guy was great! Patience, polite and down to earth!!! Will come back for furniture needs

Adam was very helpful!

i give adam cool sock guy 5 stars

Adam was my sales guy today and he helped me get the best deal and not try to get me to over spend which was great and refreshing to see when talking to a sales person

I would like to comment on your salesperson Mike White, he was very helpful and knowledgeable when he sold us our mattress and we ended up purchasing a chair and bed pillows and throw pillows and I even bought home decor that he recommended. I definitely will keep coming back when I need something and will go to Mike White! He has a fantastic personality and he cares for his customers! Ashleys is very fortunate to have an employee of this caliber. Thank you again for letting me share this with you.

Michael White great salesperson he was sure a lot of help! Will be back for future purchases with Michael White

I recently had the pleasure of working with Mike White while shopping for furniture, and I couldn't be happier with the experience. He took the time to understand exactly what I was looking for and provided expert advice on the best pieces.

I was so unsure what type of look/style to get for my house. Mike White was my sales associate for the day. He helped me with my indecisive thoughts and decisions LOL. So at the end of the day he helped me picked the style that I love! We decided on the realyn collection. If you are looking for a farm house look that would be my first pick!

I was helped by a gentleman named Mike White and he was made for customer service! Very friendly and polite the entire time. He knew exactly what he was talking about and what I was looking for. Will definitely be doing future shopping here again😁😁

Guy was fabulous. Very knowledgeable and easy to work with. Quick and easy service.

Lauren was absolutely amazing. She took care of all of my furniture needs and answered all of my questions. She showed me comparable items to what I asked for to make a perfect decision. I am very pleased with the service and the quality of furniture.

Guy helped us found our perfect mattress and he is very knowledgeable and patience with the whole purchasing process.

Lauren went above and beyond for us. We will certainly shop here in the future.

Charlotte hemming Amie cup was fantastic!!! Excellent salesperson and so helpful!!

I’ve always had positive experiences here.

Amiee gave excellent service

Kevin was awesome! Everyone was very helpful and informative. Their showroom and furniture was well thought out and easy to look at. We would buy from them again.

I had a flood in my House-in April..& had already ordered A Beautiful Bedroom Suite from Lauren @ Ashley’s prior to flood. Had to put delivery on hold for 3 mo. Lauren Demus took Great Care of me & so Caring! I found out that most of flooring in house needed replaced .. so I gave The Ranch my 40 yr. Furniture & Ordered All new through Lauren @ Ashley’s. Ashley’s Furniture is Beautiful.. Very Well Made & Great Prices!.. Thank You! Lauren Demus for being So Caring & Kind & Ashley’s for Making My House Beautiful !!🙏😁. “ BJ”

I just wanted to say Kevin has been a great help to me with giving advice about furniture!

My husband and I have purchased numerous furniture pieces from Ashley Home Store in Morgantown, WV. Brice Cupp has been our salesperson each and every time. He is very knowledgeable and each and every experience has been AMAZING! We will definitely be back in the near future!!!

I don't often write reviews but the manager Mike was just outstanding. I'm on a tight budget and was looking for something functional but he hooked me up with the kind of luxury i never thought I'd be able to afford. My wife and kids absolutely love it and it makes my home look high end. I can't remember ever being treated so well by a furniture store and i'll never shop anywhere else again. Recommend all day long 👍 ask for Mike!

Great Service!! Mike White was great at assisting us with all the furniture. Checking in periodically and making sure that we have all our questions answered! I recommend going here and speaking with Mike specifically!!

Lauren was very friendly and great at her job.

Went there Monday to find a mattress and couldn’t be happier with the way everything went. We went in there looking for a specific mattress but didn’t know the style of it. Serena took the time to help us find it. She didn't have to keep looking for us but she did. We didn’t end up getting that one because they didn't make the size we needed but got a purple instead. A lot of people will just try to get the sale but she didn’t. She was friendly, patient, and helped in any way she can. I can say they care about their customers. Couldn’t be happier with our purchase!

Serena is the best! So knowledgeable, very patient and so helpful.

Mike was great! He helped me quickly and answered all of my questions. They even honored price differences!

Good furniture store lots of easy payment options. However a bit overpriced.

Kevin was awesome and very helpful!! I walked in and was assisted very quickly and found just what I needed!

If you need furniture, go see Andrew at Ashley’s Furniture. He is outstanding! He listens to your needs and helps find what you want. He goes above and beyond!!!! Thanks Andrew I’ll be seeing you again real soon!

We just purchased our living room set, could not be happier! Really appreciate working with Andrew he was great working with us getting financed.

Bought a couch its infested with bedbugs

I love this store everything was great and the sales person was so amazing her name is Aimei

Michael the Manager and Lauren are amazing!!! If you are in need of furniture I highly recommend stopping here and talking to either one of them! They both were extremely helpful in trying to find us what we wanted for our new home.

Aimee was so wonderful and made the process so easy! Thank you so much!!

Aimee was and is awesome!

Andrew was very helpful and kind. Great overall experience.

Brice Cupp is exceptional. He helped us find everything we were looking for. Excellent customer service and definitely an asset to Ashley Homestore. The VanDruffs.

Amazing prices and amazing services

Great group of people here at the ready!

Lauren was very helpful and knowledgeable about current deals and what would give us the best bang for our buck! I would highly recommend her

Aimee Cupp is great!!

Aimee Cupp - great help

If your not sure on what type of furniture/mattress to buy, get in contact with Lauren Demus. She thoroughly knows every detail of the products they sell. She helped us from start to finish and made the process very easy!

Went out to explore some options on a couch and found a couch and loveseat set we liked. Our sales person Bryce was above EVERY expectation I have for customer service and that should not possible because I have trained with no less than 617 Karen’s. From the moment he introduced himself and asked to help, to when he showed up Delivery day and saved my cat from the bears and my dog from the fire he has been an asset I never imagined I’d have in my life. We love the couch loveseat AND coffee table. (He worked with us a bit on the numbers and yes he’s good, I’ve said that.) The delivery team was amazing as well. Never seen a man eat 6lbs of cardboard before that day, but as promised they cleaned up after themselves and left no mess, no damage, and very little fear of follow up dinosaur. There was a slight mix up and they delivered the wrong coffee table the first day but Bryce managed to throw one (undamaged!) from the store to my house in one try a few days later so I have zero complaint and a lot of awe. 10/10 would eat here again.

We worked with Andrew and ended up purchasing two sets of furniture. He was very helpful and patient through the process, as we were in the store multiple times. Highly recommend!

The staff at Ashley Furniture in Morgantown have all been so great to us. We have been working with Aimee and she's just wonderful. She helped me find the perfect couch and accent furniture. We'll definitely be shopping with her again when we do our bedroom set upgrade.

Thanks to Amy for getting us sorted super quick!

Amy Cupp was amazing! Quality service, professional, and easy to work with. She became our interior designer within minutes. No judgment and a creative mindset for those with a budget. We will definitely be seeing Amy for our future purchases. If you are indecisive and need an expert opinion, she's your girl!

Aimee Cupp has been wonderful thru out my buying experience for purchasing my new living room furniture and just recently made it effortless to purchase another matching chair to go with it. I love the store and this employee is wonderful and her furniture knowledge is impeccable!

Brice Cupp is nothing short of amazing. From his kind demeanor to his prompt work if you need a good sale person, he is your guy! He has helped me and my husband furnish our entire home. There have been no errors made even when we have made such big orders. Brice is always available even if he's not present in the store. I know I can always call or email him and he will get the job done! We were in the process of renovating our home and he was kind enough to hold our ordered furniture for us while we finished. He never bothered us to get it delivered at a certain time, always just waited patiently. Brice is a valuable member of the Ashley Furniture team. Please value him as an employee because workers like him are hard to come by! And while you are at it, maybe throw him a raise :) Thanks so much Brice!! We are clients for life.

Lauren was awesome! She helped us pick out the perfect dining room table and chairs. Delivery and setup was perfect and on time!

Grant was awesome! I would 10/10 recommend him to anyone looking to purchase some furniture from the University Town center Ashley store!

I bought my furniture from aimee and she is amazing. Friendly polite and overall a great experience. Would recommend buying off of her.

Aimee Cupp has helped me with multiple purchases from Ashley! She is very helpful and so friendly. I will continue to go back to Ashley for all my furnishing needs based on her hospitality!! Great employee!

I visited Ashley’s furniture earlier this year and had an excellent experience. Being new to the area I had quite the list of things I needed. We were greeted at the door by Aimee, after greeting us she was right to work. She was very listening and attentive to what we were looking for and as we described them she knew exactly what to recommend to meet both our wants and our price ranges. This trip lasted several hours and Aimee never became impatient. After deciding what we wanted she worked hard to ensure the financing needs were met. Further she ensured delivery was flawless as it arrived almost immediately after we were given the ok to move into our new home. I would not only recommend both Ashley’s Home Store, I would absolutely recommend Aimee.

Lauren was an absolute godsend and a blessing in furnishing my new home. Can and will recommend her and the Ashley's experience to whomever will listen.

Lauren at the Morgantown store was great to work with! She is very knowledgeable and helpful with any furniture questions you might have!

Lauren Demus helped us find a set of counter height bar stools that works perfectly in our space and fits our style. She kept us updated on the delivery time frame and checked to make sure everything exceeded our expectations. I’ve recommended her to friends And will continue to do so.

Aimee was super helpful in helping us choose our furniture! Great experience!

My wife and I had such a great experience during our shopping trip to Ashley. Had been looking for a certain dining room set, and was unable to find the exact one we wanted. Aimee was such a great help in finding what we wanted and even made the process of picking it up a breeze. Literally it was cold that day. We would definitely do business again with Ashley, If they’re smart they will do whatever is necessary to keep Aimee on staff she’s amazing.

Purchased a living room set from Aimee over at Ashley, 100% would recommend working with her. Very pleased!

I love my sectional I got from Ashley’s Furniture! The quality is exceptional, as well as the service Ashley upholds. Specifically, Aimee was a wonderful salesperson and I felt completely confident working with her. She continually had great communication with me throughout the process and the knowledge to answer all my questions I had. Thank you Aimee for all your help in helping me select the perfect sectional for my home!

My husband and I were in desperate need of a new mattress, and Aimee made our entire experience easy and seamless! Not only did she help us choose the perfect mattress, but she had it delivered in just a few short days! She is incredibly friendly, personable, and has a niche of finding what perfectly fits your needs! Thank you for everything, Aimee!

Lauren was so helpful and not pushy. Appreciated her patience also.

I highly recommend Lauren Demus at the Morgantown, WV store. She was great to deal with and very knowledgeable.

Great Experience! If you want a 10/10 service shop with MIKE WHITE as Morgantown Ashley Homestore

After shopping at Ashley’s Home Furniture store located in Morgantown, West Virginia, I left there very pleased with the service I got working with Mike White. After moving into a new house and needing all new furniture, Mike White helped us find new furniture within a reasonable price and went above and beyond to make sure all our needs were exceeded. 10/10 recommend working with him.

Aimee is amazing! She is so kind and helpful! We've bought a few pieces from her and she makes sure we get exactly what we want without feeling pushy to purchase something we aren't absolutely in love with! She is always watching for things to come in that we would want and that is beyond amazing customer service!

Aimee went above and beyond to help me find the perfect sectional for my home. She is amazing and I will be shopping with her again! Thank you so much Aimee!!

Had the smoothest experience buying for my new apartment thanks to your wonderful salesperson, Aimee! She took hospitality and kindness to the next level and truly knew how to help guide me through my options.

I had a wonderful experience with Aimee while buying furniture for a new home we bought the Carynhurst cocktail table and entertainment center,as well as outdoor furniture that we absolutely love!!

Aimee was phenomenal in helping us pick out our new couch and end tables for our new home. I highly recommend working with her for all your furniture needs

We found our perfect sectional thanks to Aimee's help at Ashley! We went to many different stores, but nothing compared to the service from Aimee and the sectional options at Ashley!

Aimee Cupp was so helpful and very knowledgeable about all of the products. I highly recommend buying from her!

I had an extremely pleasant experience with Ashley's furniture. Aimee (the salesperson) was extremely professional throughout the process and gave me super competitive prices. She kept in constant contact throughout the week until the stuff was ready to deliver and then connected me to the delivery people. I hope the management recognizes the hardworking and honest salesperson who takes care of her customers. Excellent service

Aimee is a great young lady that knows her business. I will purchase from her again.

Highly recommend Ashley Furniture in Morgantown! Working with Aimee was seamless! She had amazing knowledge of the products, and helped us find exactly what we needed! Will definitely be back in the future for additional furniture!

We were remodeling our house and looking for a new sectional! Ashley was the first place we went! We were greeted with a warm welcome from and upbeat sales rep named Amiee! We told her what we were looking for and she showed us exactly what we were thinking! She didn’t try to push us into something different!! It’s safe to say we love our new couch and will have a long time sales consultant at Ashley!! If you are looking for anything for your home see Ashley and ask for Aimee!!

Really appreciated Mike White listening to what we were looking for. This location has good deals, arrangements for helping donate old furniture to those in need, you can tell staff and owner Michael take a lot of pride in their work. Will be stopping back again

Awesome place to buy my furniture..the man there was so helpful ..thank you so much Michael

Purchased a couch 8 months ago, barely even used for 2 months. One of the seats is sagging. I was told it's normal wear, not covered under warranty. DO NO BUY FROM HERE. FURNITURE WILL NOT LAST!!! Update: Mike Susa the manager reached out and made everything right.

I had a great experience with Ashley's furniture. Nathan (the salesperson) was very professional throughout the process and gave me competitive prices. He kept in touch many times a week until the stuff was ready to deliver and then connected me to the delivery people. I hope the management recognizes the hardworking and honest salesperson who takes care of his customers.

Aimee is phenomenal and I highly recommend working with her for all your furniture needs! Quick, easy, and painless...doesn't get any better when you're furniture shopping!!!!

Is definitely a 5 star experianswer

Cody was great. Price matching was nice and easy. In and out of the store in 15 minutes

Absolutely no sales pressure but high interest on their end to make the customer happy

Cody was amazing and so incredibly helpful!

Cody was knowledgeable, efficient and very polite.

Wonderful customer service! Cody was super helpful and we were very pleased with our experience!

My first experience buying furniture that had everything I want and wasn't a hand me down or bought used. Everyone was friendly. Our Salesman, Cody was very nice and easy to talk to. He gave us space to debate but also helped answer our questions because boy we had them. We got a great price on a couch that had all the extra bells and whistles we wanted while still being super comfy and in a color we liked. Id found my way to the set but honorable mention to Nathan (who was also very helpful even though he wasnt getting the sale) because he pointed us right to that couch. I can't wait to get it in. Thanks to everyone!

The sales team was awesome! I needed a lift chair on short notice, and they were able to give me a great deal with prompt delivery.

I waited almost a month for my new matress an frame to come in an when it got here i didn’t realize i paid $400 for a very very. Very cheap bed not to mention they new it was cheap when they sent. Only 3 little very thin pieces of board for under the bed an sent cheap plastic legs to support the cheap wood by day to the cheap plastic leg broke . So now i have to go buy new stuff to fix my bed bc i have only have had this bed for 4 days an day 2 it was broke an im not gonna send it back an not have a bed at all to get it fixed . So i have to say im very unsatisfied withe the bed frame an i reccomend saving your $400 instead of a couple pieces of twig frame . Not a happy customer an will no longer buy from ashleys

We purchased furniture from Ashley Homestore in Morgantown, WV. We visited the store twice and dealt with Cody both times. He was extremely knowledgeable, helpful, friendly, and professional. We will definitely be back the next time we need furniture. We can’t say enough great things about Cody! Thank you!

Excellent service from Cody! Would recommend this store to everyone.

My salesperson Cody was awesome, kind, patient and very knowledgeable. He made the buying process very seamless. If I need anything else I’ll be back to see him.

Great quality furniture, excellent customer service. I got all of my furniture here when I purchased my home. I could not have had a better experience here.

The customer service at this store is OUTSTANDING! My first time ever walking in the store, there was so much to see and I had so many questions. Aimee Lingerfelt was particularly amazing. She answered all my questions I had about buying and financing options. Then, she walked around the store with me and gained an understanding of the things I liked. She then quickly took a look in the computer system to see what options they had that would be delivered sooner, as we are moving very soon and didn’t want to wait the normal quoted amount of time. She was so pleasant the entire time and genuinely happy to help. I will definitely be going back in the near future for more pieces—and asking for Aimee! The quality and pricing of furniture was also great! Must shop furniture destination!

The team here was very helpful and patient with our needs. We got what we wanted for a good price, and I did some research online to compare with other stores. They got good deals on certain products in store, so it’s better to stop by to see what’s available.

Purchased around 30k in furniture from this store, staff is great and very knowledgeable.

Nice store, it has a good selection of the things you are looking for. Brice was a great sales representative. No pressure, but attentive and informative. I made a large purchase and he did me right.

Nice store .sales clerk not the greatest can't remember his name but store did not have what we were looking for .

The customer service after purchase was simply outstanding! I measured incorrectly and they were so helpful in making my mistake right . Highly recommend and will get all my future furniture from Lauren at the Morgantown location !

Too much help

We were welcomed as soon as we walked in. The staff was friendly, helpful, and knowledgeable. We didn't buy anything today but I believe we'll be back soon.

Amazing people at the Morgantown location. Love these guys!

Horrible customer service.... “Supply Chain issues”. ....What a joke. Customer service is another issue. 0 follow up. Expect to wait 6 months or more for furniture. 12-16 .... 16-20..... oh you should definitely have your furniture before Christmas to it’s going to be after Christmas. Will never order anything from Ashley Furniture Store or the owners of the Ashley stores (Star Furniture).

Ask for Aimee. She helped us by truthfully educating and explaining the products. She never tried to sell us on anything, but she tailored everything to what we actually needed. After the sale her communication was 5 Star. She updated us all the time about our delivery dates without even being asked. She is the best!

If you are looking for honesty, reliability and great communication, Aimee at Ashley HomeStore in Morgantown is who you want to speak with. I have been working with Aimee since May and I am always updated on the status of the furniture that I have ordered. It has been nothing but a pleasure to work with her, she is one of the first people that has not jumped on me when I walked into a store or pressured me into buying something I didn't want or need. It has been a very pressure free experience and I appreciate her honesty and kindness throughout my ordering process. I know that things are delayed due to Covid, but I receive updates from Aimee frequently letting me know the status of my order. Her professionalism and honesty is what has made me an Ashely HomeStore customer for life.

If you're looking for a customer service backed experience, this is not the store. Michael the manager leads a merry band of zero follow-up staff. I have worked harder than my salesperson in following up month after month. I should have paid myself the commission. If you think it can't be that bad, run If Lauren tries to "help" you. I understand the shortage caused by the pandemic. There is no excuse for poor customer service and follow up.

Great store salesperson was very helpful

Lauren was so awesome!!! She helped me design practically my entire house!!! After hours of going back and forth. Spectacular service! I would definitely recommend her to any in the Morgantown area looking for new furniture!!!

Great experience! Lauren is an amazing sales person. She showed us variety of options and compared the online pricing as well. Prices are very good too. Highly recommended.

Ashley furniture will sell you products as in stock that they haven't even received from the manufacturer. The products are typically decent, if you ever receive them. Short version: If you want a piece of furniture, order it at least a month in advance, even if it's in stock, and expect to get it even later than that.

Lots of great furnishings but a bit on the pricey side

Beautiful store. Very nice, young lady that assisted us.

Clean attractive store

Awesome customer service, worked great!!!

Friendly and helpful staff. Had some good deals.

Quick service

I found exactly what I wanted and the rest was easy! Aimee was awesome!!

Decent selection, good (not great) quality stuff. Sales personnel weren't too pushy.

Bryce has been so helpful and informative. Great selection and customer service. We felt very comfortable and didn’t feel pressured at all.

Earlier today I did not think I would be writing a good review, I had not heard any communication about a couch I purchased a little over a month ago and was told it would be in within 6 weeks. I called customer service to check on the status and they said it was on back order and would not be delivered until August 5th. Needless to say I was a little frustrated with the lack of communication since I had scheduled a pick up for my old couch for tomorrow and realized I would not have anything in my living room for over a month. Note: had I known it was going to take that long I wouldn’t had ordered that specific couch. But I called this location directly and the manager, Lauren, was incredible. Initially I wanted a refund and to take my business elsewhere. But Lauren listened to my story and instead of basically saying “tough luck” she asked my preferences for size, color, chaise location, etc. and said she would call back with some different options. She called back within 30 minutes and sent me a few different options. She ended up finding a couch that was slightly bigger and exactly the color I was looking for without any extra charge, and one that was in stock and could be here ASAP. That couch is now shipping out next week! Lauren was extremely kind, helpful, understanding and efficient. Within 2 hours the problem was solved, with no work on my end. I would definitely recommend this location being ran under her management! Great problem solving skills.

Great prices and service; would recommend 😁

The customer service was on another level. My attendant was very attentive and helped me find the right thing for me.

Went out of their way to get a proper mattress for a bad back.

Adam was very helpful

Adam was a Great and very informative Salesman. Will be back for future purchases

Friendly, simple experience and got exactly what we were looking for.

Great experience buying at Ashley Home store.

Good deals nice stuff

Love Ashley's Furniture place designers I love the decor

Good sales staff and payment options.

The delivery guys were awesome and very helpful, I would recommend to everyone the staff at the store and delivery guys were great people , I will definitely buy again.

Very nice furniture store. Great selection, and best of all after purchasing a recliner, the delivery was as expected and the young men couldn't have been nicer or more professional.

Adam was great and really helped us get the piece we wanted!!

I am not normally someone to write poor reviews but the customer service as this location is just sad. I called yesterday to see if they had an item in stock at this location. The sales rep, did walk to the floor to confirm they had it was available. I was told they would price match because I found the item online for a better price, including whatever shipping was. I told them the price I found it for online and that shipping was free, I was told this was not a problem and they would be able to match. I was also told that the floor model was available for purchase if we would want to consider that. This location is an hour drive from where I live so carved out time just to drive there and get this coffee table today. We found the coffee table quickly and asked for the sales associate that I spoke with on the phone. We waited so long for him I asked someone else to help us, she spoke with us for a minute then left, the manager came over and said he would assist, but that ended quickly as well. The the sales associate we asked for finally came over but he kept saying "I'll be right back". The things that were said on the phone did not match what we were being told in the store, but again this was very little as everyone kept walking away from us with unanswered questions. We ended up being at the store for 45 minutes, just to be told that they couldnt sell us the floor model, they couldn't price match that they could only give us 10% off (which was no where near the price I found the item for online) and was told that if they shipped it it would be $159 because of how far we live, BUT in reality they CAN'T have it shipped to us because of how far we live. So the only thing they could do was have it shipped to the store and we would have to make another trip back to pick it up. Oh and when I spoke to the sales rep on the phone I made it clear that I was making a long drive, and in store we were asked by 3 different employees what our zip code was for shipping purposes, I including the manager, so they were aware of how far we drive our of our way. I was lied to about price matching and the floor model being available just to get me in the store. Once in the store I was given the run around just to be given disappointing news, and information that did not match what was said the day before on the phone. I wasted 3 hours of my day for this... and they let us walk out of the store annoyed and with nothing because they would rather be dishonest and waste people's time. Do not waste your time, they are only out to help themselves, and do not care about customer satisfaction. WOULD NOT RECOMMEND THIS LOCATION TO ANYONE!!

Went into the store looking for a recliner, ended up buying two. Adam was such a great person to work with he showed me what might be the most comfortable, sat down with me, listened to the specifications I was looking for. He then helped me get the best deal and explained everything that was asked. I felt very comfortable working with him and no pressure which was nice. Ask for Adam!

Adam was great! Very helpful and found the best deals for our budget! 10/10 experience.

Adam from Ashley Furniture in Morgantown WV was very kind. Not pushy and very helpful. Our transaction was speedy and I love my purchase

Sales team is not pushy like some other stores, yet still are very friendly and helpful. Quality furniture at a decent price.

Ordered a dining room table for our new house we were quoted 2 weeks. Called after 2 weeks was told 3 weeks. Called after 3 weeks was told 4 weeks. Currently waiting.

We needed furniture for several rooms in our new house in Morgantown. Adam provided exceptional service during two lengthy visits to the Ashley store at University Town Center. Nice guy, smart, energetic, quick to understand our needs and preferences, good character, highly knowledgeable about all the relevant products. Thanks to Adam we got furniture we really like at very good prices. After this experience with Adam we feel confident about returning to Morgantown Ashley as we continue to furnish our home.

Worked with Adam and he was very knowledgeable about the products and took great care of me! I am super pleased with my chair!

Bought a new power sectional from Ashley home store, Adam was very patient through our decision making process also bet helpful with the purchase.

Amazing customer service! Adam Green was outstanding! I highly recommend. We recently moved and have been doing business with several furniture stores in order to furnish our new home. I contacted Ashley Furniture here in Morgantown WV and was blown away with the professionalism, patience, and kindness of their sales rep Adam. Overall great experience! Ashley Furniture will be our #1 choice for future furniture.

Adam was helpful, friendly. Very satisfied.

Adam was great!! He had a great recommendations and helped me find exactly what I wanted in a sectional!

Customer service from sales person Lauren was fabulous!!! No hassles, explained everything in detail and assisted with great pricing. Ask for Lauren if you ever visit the Morgantown store!!

Had a great experience with Lauren!! She was so helpful and walked me through everything!!! Definitely recommend you go and see her for any furniture purchases!!!

Gina was very helpful, willing to work with my budget and friendly. Thank you!

Friendly and helpful staff

Jessica at the Morgantown WV Ashely Furniture store is awesome! Definitely go in and see her if you get a chance. Took care of me for all my purchases and couldnt ask for anyone better!!! I will continue to shop there because of people like her! Thanks!

We were welcomed but not overwhelmed. If we needed help we got it. Gina helped us find everything we needed and made sure we got the best deals. Great place to shop with better pricing than we found anywhere else.

Mike was very knowledgeable and helpful!

Lauren is an amazing sales person! She took extra time to answer all of my questions, and made certain I was satisfied. The entire experience was great!

We found a lot of furniture that we really liked and the staff was super helpful and got us the best possible deal they could.

You will find some nice furniture. If you talk with someone they can help you. I personally enjoy the location. It is convenient for me. Accross the street is where I sometimes shop too.

Caleb was very knowledgeable and he had a great attitude. He was focused on descibing every detail and answered every question with honesty. Will definitely purchase more at this location.

I went in late in the evening and was not rushed out the door, at all. Service was wonderful and very attentive, kind staff. Will definitely return for future business.

My husband and I were looking for furniture on a Saturday we went to Ashley home store in Morgantown West Virginia we were greeted by Christen she showed us around, and showed us some different furniture that we would like and helped us pick out very nice set that was on sale, we were very pleased with the customer service and the store was very clean and well-set-up, we were very impressed.

My visit was beyond my expectations. Christen took the time to help us find each piece of furniture and had patience with us even though we were so indecisive and made sure we were offered the best price possible. I will definitely be going back for all of my future furniture needs!

Expensive. Quit asking.

Love the store. Our sales associate was great. She gave us some options and was really great with giving us time to look around some as well. I liked the Bedroom suit I ended up selecting. Six piece which included the headboard, footboard, rails, dresser, mirror and night stand. Three colors to choose from gray, cherry and light brown and they all were beautiful. They had a lot nice selections and lots of good deals. Would recommend the Ashley Furniture Store in Morgantown to anyone looking to buy any types of furniture.

The service was fantastic and showroom was set up perfectly

Gina Gearde did an exceptional job in helping me order a power sectional sofa via telephone. I found it online and knew sale ends Monday and with the snow storm coming I could not travel from PA to WV today. Since your store did not have one on the floor. Gina made the ordering go so smoothly and stress free. She texted me a photo of the sectional with details so everything is correct. We are extremely satisfied with the smooth transaction and the knowledge of the product and ordering Gina has. It made everything so easy for us! I am so happy I called back on Friday 1/18 ,because my husband called there and the previous saleswomen wasn't as helpful.She hung up on him while he was getting paper to write the phone number down on, so he could send a photo of what he wanted. I was glad Gina answered my call. Gina explained everything and we were happy we could use our credit card to purchase the sofa before sale ends. She saved us a drive from Mt.Pleasant PA to WV in a snow storm . I am so pleased that our sofa is ordered now and that Gina was able to make that happen for us, and so stress free!

Wonderful customer service thanks to Caleb who helped us get the perfect couch for our new apartment!

What a great experience with Christen S. at the Morgantown, WV store!! She was so nice, friendly, and helpful. I feel like I left the store with great furniture and a new friend!

Christine went above and beyond and was amazing and very helpful! Highly recommend!

We had a great experience at Ashley HomeStore.

Our salesman Caleb went above and beyond for us. He measured and remeasured and took endless phone calls from us while we were trying to see if the pieces would fit our room.

Very pleased with the furniture we selected and Lauren was extremely helpful

This was a wonderful experience of purchasing furniture. The displays are beautiful, the employees are helpful and patient. Mike is an excellent salesman. He explained the features of the pieces we were interested in, he guided us throughout the store, he aided us in purchasing the exact furniture we wanted and needed, all within the budget specified. Mike made the whole shopping experience worthwhile and successful. I highly recommend this store, employees, and especially the service of our salesman, Mike Susa.

We have had such a fantastic experience with Ashley Homestore! We have ordered a sectional couch and now our bed frame. Their employees are so helpful! Christen helped me so much with deciding what was best for us and helped us find the best deal. She was so patient with me as I took quite a bit of time to make decisions! Great people to work with!

Christen Stemple helped me today during my visit. Best customer service I have received anywhere in a long time. Highly recommend the store and 110% recommend Christen. Thank you so much!

Excellent Service! Sales associate Caleb made are experience smooth and easy!

Great service friendly salesperson

Did not purchase anything...was looking for a lift chair! They were awesome and sent me to the right store to find what I wanted!!!! Thank you Ashley furniture!!!!❤

Purchased our first bed and mattress for our home. Pleased with the sales rep as well as the items on display. Sales rep seemed to be very knowledgable about products.

Caleb was great! Very professional and enthusiastic. Helped us find a set that met our needs and even rearranged some things to help us visualize our space. Very knowledgeable and kind. Very pleased with our buy and our experience.

Great service! Mike S is the best. He went above and beyond to ensure my satisfaction.

Great selection! The sales rep, Lauren, was on point with answers to my questions and she had great suggestions that helped make the purchase much easier.

Some items are ridiculously priced

This store has better priced options than the Charleston one. After moving to Morgantown from Charleston we weren’t sure about Ashley but decided to get a couch there after visiting this location. Much better priced options and they work with you to give you the best price possible! They will even match online prices which is what we did. Nice and patient staff too. Overall a good experience for first time couch buyers.

We had a wonderful experience Michael; we got exactly what we wanted at an even greater price than expected. As well as some great laughs! Highly recommend!

We were helped immediately and everyone was extremely kind and helpful. We would recommend them for anyone looking for super cute furniture at a reasonable rate.

Awesome friendly staff

Our salesperson Nathan was excellent! Whole process took less than 25 minutes.

Lauren was very accommodating in helping us with both new living room and dining room furniture.

It's fine if you know exactly what your looking for. Sales people aren't very helpful.

We received exceptional customer service from Ashley HomeStore. Mike was our sales associate, who we knowledgeable and great to work with. The store manager, John is wonderful as well. We had a pleasant experience.

Had a great buying experience. Micheal helped me to find the best match for what I was looking for in a couch and also got me a great deal. Very friendly and upfront.

My sales associate was knowledgable helpful and made the whole process easy and fun.

Michael was very helpful! He went out of his way to meet our needs. Particularly he made great effort to get our furniture to us in time for a family event. We love the table & chairs!!Thank you!!

My husband and I have a small rental home. We move around with his job and wanted a new couch and loveseat. We didn’t want to spend a high amount of money because we do have children, and I babysit in home full-time. So we went with a love seat and couch combo. The prices were amazing and the model we saw in store was great. We’re waiting on our delivery now. Can’t wait to have it home and broken in! The service was also fast and easy!

Extremely kind and helpful service from Jessica on my first visit. Upon following-up about a sectional couch, Mike played a crucial role in helping me find and purchase a discontinued model that I was looking for.

I recently purchased a chaise lounge from this store for Christmas and have thus far loved it. As anyone reading this knows, trying to get a new home furniture set can be wuite pricey and I was operating on a limited budget, but the salesman, Nathan, was incredibly helpful and presented numerous options within my price range. I never felt rushed or as if I had to make a new purchase that day at the peril of losing a great bargain. The item was ready for pickup a few days later and assembly in my home by myself took no time at all.

Very non-intrusive, but super helpful when needed. Knowledgeable of products.

Positive experience. Purchased a couch and we found out it wouldnt fit an had no trouble at all changed to a different couch.

Michael did any amazing job helping ua today. He was supportive but not intrusive. It made furinture buying a pleasure.

Jessica was very friendly and knowledgeable while helping us choose furniture for our new house! We appreciate her hospitality very much! There was a great variety of furniture to choose from. Love that there was a good selection of furniture in "todays" farmhouse/rustic trend. Can't wait to get all of our new furniture in!

Nice furniture. More industrial things than I expected. Friendly service but not at all intrusive. Will definitely go back!

We were very crunched for time to move and furnish our new home, literally having no furniture. Gina made our experience great. She was very helpful through the whole process. We were able to find an entire bedroom set, a dining set, and an accent table with her help. The staff was super friendly and accommodating when helping us load everything in our uhaul. After visiting 12 or so furniture stores, I’d definitely recommend this store to anyone looking for affordable prices on quality furniture and friendly staff. You don’t feel pressured while you’re in the store to purchase anything, but the staff is readily available for any questions or assistance you may need. Thanks Gina!!

Fantastic customer service! Thanks to Mike and John for being so easy to work with! We got everything we wanted... UNDER BUDGET!

Excellent service and great deal on our furniture. Very pleased with our experience! We shopped around and found that this was easily our best option for affordability and customization for the sectional we wanted. Would highly recommend!

I recently made a purchase at Ashley HomeStore. I am very pleased with my selections. The quality of your merchandise is exceptional. Let me also add that your salesperson (Nathan Bolton) did an excellent job assisting me. He was very professional, well-mannered, and very knowledgeable. I will definitely be back. Great job Ashley HomeStore and Nathan! ⭐️⭐️⭐️⭐️⭐️

Great customer service! My salesperson, Nathan, was personable and very well educated on the furniture he sells. The entire process was extremely quick, easy, and painless and i love my new furniture, would recommend to anyone in the market for furniture or bedding!

My wife and I really enjoyed working with Michael! He was very patient as we tried to decide on furniture for our future home. He was very knowledgeable about the furniture, and he checked on us frequently without being pushy. We were pleased with our experience, and would definitely recommend Ashley’s to our friends! Ask for Michael, you won’t regret it!

The sectional I bought from Mike was the perfect addition to my living room and fits all of my family members at once! It's so soft and comfortable. Once you sit on it, you'll fall in love!!! Thank you!

Great warranty's for their products.

Our salesman was very professional, helpful and made our experience a very pleasant one😁

Michael was super helpful! I called in ahead of time to make sure they had the furniture I was seeing online and it was price matched at the store! The staff was very friendly and attentive.

Pleasant staff and good selection!

Great experience at Ashley Furniture in Morgantown! I recently bought a couch in November the sales associate was awesome! I came back and asked for the same associate because she wasn’t pushy and knew what she was talking about! Her name is Gina Gearde go see her!

Helpful staff. Got a good deal dinning room chairs.

Michael was outstanding to work with and very easy to work with. He is the beat sales person we have found in the tri state area. Go to Ashley and ask for Michael!!!!

Gina helped us today. She was well informed and extremely helpful! She even moved furniture for us so we could see our pieces together.

Nice selection...

Great place and welcoming sales people. Helps with all your needs.

Gina was really fun to work with!! Had a great experience! And the manager was very nice and had fun talking to him.

Mr. Burns was excellent! He helped us find everything we wanted, order it, and check out within a half hour! Great experience!

If I want to describe my experience with Ashley, I would simply say that it was fantastic. I was looking for a bedroom furniture. Jacob my amazing salesman helped me to get the one that I was looking for with a reasonable price. He is so smart and cooperative. He went beyond my expectations and gave me suggestions on how to arrange each piece in my room. I felt like family by the end of the whole process! I would recommend Jacob to anyone who is looking for buying furniture. Keep up the good work and I’m sure I’ll be back again.

Overall great experience! We worked with Mike Susa... Got a great deal and were treated fairly and professionally. No high pressure stuff....and our furniture arrived two weeks earlier than expected!

Wow!!! What a great experience!!! Mike Susa was amazing! We new a little about what we wanted and left with so much more! From color to style choice to quality, our experience was top notch!!! Great deal and knowledgeable staff....highly recommend!!

Our new recliner was an excellent addition to our family room. My son and I both enjoy relaxing in it every night! Mike was excellent to work with! He made sure that we found exactly what we wanted!

Mike Susa was a great, friendly, helpful, and awesome sales person. Got my family and I a deal on 2 separate trips to this store. Very nice and hardworking. Would ALWAYS recommend him and will always come back to him when in Morgantown!!

Mike Susa did a great job of showing us a variety of living room sets in our budget. We bought a couch and love seat that look great in our home. We liked them so much that we later went back and purchased the matching recliner.

Excellent service and prices. Don’t waste your time shopping around; just go to Ashley HomeStore. Ask for John.

Assistant at the store was helpful and knowledgeable and delivery was complete undamaged and items were placed where requested.

Would never buy furniture there again. They tell you about the 10 year warranty but couch cushions broke down with in a year but they say that’s normal ware not under warranty

Typical mid range furniture store with very confusing style of service

Thought I finally found what I was looking for. Was quickly delivered & as soon as the first piece was brought into my house I know it wasn’t going to fit. Called the store & the piece was put back on the truck & returned with no questions. Then the manager had the furniture taken off the bill & it was like I never purchased it. NO Hassles, NO Problem. Ashley’s wanted me to be happy & satisfied. I will continue looking at Ashley’s until I find something that will work for me.

We had a great experience today!! Lauren was so kind and helpful!!

My family and I came into the store looking to buy a new couch for our home. We were immediately greeted by Emily as soon as we walked in the store. She was very friendly and eager to help us find exactly what we were looking for that night. One of the first questions she asked our price range which we thought was awesome!! We are the type of family that will take the time to look around, but not for something over our budget. Emily walked us around the store throughout our visit. She was very patient and was able to answer every question we had. I am in customer service as well for over a decade now, and Emily was truly wonderful to work with. We really enjoyed our time in your store and was able to find a BEAUTIFUL new couch to add to our home. We definitely went home happy!! Our new wrap around will be in our home next week. Thank you so much Emily for being so sweet and keeping a smile on your face the entire time. Keep up the great work!!

We had a brief issue with customer service, but all was resolved.

Our visit was pleasant,professional,no pressured sales,very helpful thanks

Very friendly staff

Gina was plesant and very helpful. Good customer service.

My husband and I have shopped at Ashley furniture, for about 8 years, almost every piece of furniture we own is from Ashley furniture. I don’t think we would have purchased some of the things we have if it wasn’t for Lauren Demus she was so helpful with product and financing . Was an awesome experience with a very professional sales person. I recommend Ashley furniture very highly, and if you want quality and great service go see Lauren

Our salesperson Lauren was great!!! Very professional and knowledgeable on all furniture. She was very patient in our selection process, took time to help us find the best pieces for our home!!! One of the best experiences we had in shopping for items for our new home!!! We went in for a living room suit (couch, chairs, loveseat) and because of her we ended up purchasing coffee and end tables, the dining room table and chairs as well as the complete bedroom suit. We love the furniture that completed our home!!! We'll be back soon once the Mrs. can make up her mind on rugs lol. Great experience from a wonderful salesperson!!!

Clean, friendly salespeople.

Good employees

Beautiful furniture, over zealous associates!

Helpful sales associates were attentive to the deals offered and helped with finding the best prices on a bedroom suite. I will definitely be buying from the store again in the future.

We had tto cancel an order due to several factors including a family medical situation. The manager and sales associate were kind enough to refund the deposit.

Nice selection willing to work on price

From the moment we entered the store it was a pleasant experience. The customer service was spectacular. I traveled from PA to this particular store because I wanted to see a piece of furniture in person. I had a closer store to me but this store was knowledgeable and helpful. I visited and the team specifically Lauren was so helpful. I didn't make the purchase because I needed to gather measurements and she worked through the process with me over the phone! I purchased and communication continued keeping me abreast of delivery time frame. The furniture arrived and fit perfect. I will visit again if furniture is ever needed. Could not say more about the product(amandine sectional) or the wonderful wonderful customer service! I can also speak to the price and quality I purchased furniture from Ashley's 10 years ago and have four kids and a dog and it has stood the text of time. And I believe my new piece will as well. Against other stores the prices are comparable

Products are overpriced...You have to put together yourself, just like Walmart. Manufactured in Vietnam.

Awesome CS. Beautiful furniture.

The furniture is not exactly unique and it's overpriced.

We couldn't be happier with our recent sectional purchase from this Ashley HomeStore. Most of this credit goes to our salesperson, Lauren; she was absolutely amazing and I only have great things to say about her. I originally called this store looking for a different sectional which had been back ordered everywhere and Lauren recommended a very similar sectional for us to look at. I was dead set on the original one we wanted but didn't want to wait months for it so I figured we'd at least give her recommendation a shot. I'd also like to point out that this whole transaction was done over the phone and through texting due to our busy schedule and strong desire to find a sectional very quickly (Lauren even texted me pictures of the display sectional in the store to give me a better feel for the color). We ended up loving her recommendation of the Amandine and ordered it over the phone with her on a Tuesday and set up for delivery on Saturday (only 3 days after ordering!). Unfortunately, our location was outside of their delivery area but Lauren worked her magic and found a way for us to get the sectional delivered to our home since we were in such a hurry to get it. The delivery guys were AMAZING as well! They were prompt and extremely helpful in helping my boyfriend get everything set up also. The couch itself is wonderful; it's extremely comfortable but still a bit firm so as not to sink. which is exactly what we were looking for. The color is perfect and seems that it won't show dirt which is great considering we have 3 dogs. It seems very sturdy and built well (which is the biggest issue we've had in the past with our couches; being built very lousy). It's very scary to make such a big purchase sight and comfort unseen but Lauren made the whole process very easy and put my mind at ease. Please do not hesitate to visit this store and make sure you ask for Lauren, I promise you won't be disappointed!

Not our thing. When we learned that you had to wait almost a month to get anything... Maybe good for some, just not us.

From start to finish my husband and I had the best experience with this location and the sales representative. We felt intimidated in other furniture stores, as we were often bombarded by a sales person and didn't really know where to start in achieving our desired look. The sales representative went above and beyond helping us - even taking a tape measure to help us visualize how the furniture would size up in the room. We were made to feel like a priority and less like "just another sale". If you are looking for a simple and easy furniture experience, I highly recommend this location.

Shopped around here a few times without making a purchase. Price and selection are okay.

Terrible customer service., The girl who showed up furniture had a bad attitude and acted like we were a bother to her. After agreeing upon a stand, she told us it was not available for pick up and had to be ordered. She promised it would be in, in 2 weeks. Well 4 weeks later we are still waiting for it. Delivery is outrageous at 150.00, after just paying a grand for something you would think it would be free. They lie flat out.

Absolutely atrocious store. DO NOT bother purchasing furniture from this business!!! Here's their story. My father ordered a $1400 dinning table 3 weeks ago for our family and after not receiving it the fourth week he went into the store to figure out why they haven't delivered it to our home. The customer service representative told him there was no way that she could look up the problem because the computer system was down. After my father asked to speak to the manager the same exact computer the customer service representative was standing at and stated wasn't working somehow, magically worked. Then the manager told him that it wasn't even shipped from the warehouse. She didn't apologize, and said she could somehow try to get the the table shipped within 2 days but there we no guarantee. My dad refused the offer and wanted his money refunded. Apparently Morgantown's Ashley furniture store has bouncers because some guy was threatening to throw my father out of the store after he demanded a refund. After my father threatened to report them to the business bureau they agreed to give him his refund. Since he paid with card the manager said she needed his card to refund the amount back to his account. After several minutes and several swipes later they said they couldn't refund him his money. After the eighth swipe it finally worked. Needless to say the employees have no idea what they're doing and they have poor customer service.

Do NOT buy anything from them!! They claim to be a christian store but if you're unhappy with ANYTHING from your purchase, they act like anything BUT christian!! Cheaply made items that don't last and HORRIBLE HORRIBLE customer service after the sale, trust me, look elsewhere!!!

Great deals! Helpful staff...

The ONLY positive thing I can say is my sales person was AWESOME!! We bought a very nice table and chair set for our kitchen. It was around $1700. Within 2 days of receiving this set 1 chair had a leg fall off. I looked and noticed the mounting holes for the screws were stripped. Then I check the 3 other chairs and 2 more have the exact same leg horribly loose. If I would have looked closer at the build style I would never have bought these chairs. I was told but the sales lady that this was one of their top and best built sets. We called them and informed them we wanted replacements, but we had to wait multiple days until their warranty guy could come look at the chairs to say "yep they are broken" and order replacements. Well ordering the replacements took a good bit of time. Then when calling to follow up on the chairs I was told twice they were not in even though we were told they should be in by a certain day. When the chairs did come in we were told they could not be delivered the next day....in fact not till the following week. We have family coming in this weekend and no where to sit and eat. It took multiple calls to the store...speaking to an assistant manager and the main manager to even be told that I could get my chairs delivered before this weekend. By that time I was DONE....TOO MANY CALLS to get these chairs resolved. This leaves me with ZERO confidence in their warranty and if we have more issues with the set. We have had this set for 2 months and not used it ONCE! To top it all off they left the broken chairs at our house and I was told they would not take them until the new set comes....What the heck!!! The one chair only has 3 legs and will not stand without leaning against the table. If you brush it when walking past it falls HARD on the floor. I also have a 5 year old and it has been a nightmare trying to keep him off the 3 broken chairs so he doesn't get hurt. I am DONE with Ashley and will take my money elsewhere!