Ashley Morgantown, WV 26501

The customer service after purchase was simply outstanding! I measured incorrectly and they were so helpful in making my mistake right . Highly recommend and will get all my future furniture from Lauren at the Morgantown location !

Too much help

We were welcomed as soon as we walked in. The staff was friendly, helpful, and knowledgeable. We didn't buy anything today but I believe we'll be back soon.

Amazing people at the Morgantown location. Love these guys!

If you don’t mind never being updated and waiting way longer than told and paying higher prices than furniture is worth…. I mean at least it’s ummm well it’s uh…. The pros are ummm…idk but I’m sure there is something. TL;DR nothing in stock; overpriced; delivery times 3 to 6times longer than expected; no follow ups or information.

Horrible customer service.... “Supply Chain issues”. ....What a joke. Customer service is another issue. 0 follow up. Expect to wait 6 months or more for furniture. 12-16 .... 16-20..... oh you should definitely have your furniture before Christmas to it’s going to be after Christmas. Will never order anything from Ashley Furniture Store or the owners of the Ashley stores (Star Furniture).

Ask for Aimee. She helped us by truthfully educating and explaining the products. She never tried to sell us on anything, but she tailored everything to what we actually needed. After the sale her communication was 5 Star. She updated us all the time about our delivery dates without even being asked. She is the best!

If you are looking for honesty, reliability and great communication, Aimee at Ashley HomeStore in Morgantown is who you want to speak with. I have been working with Aimee since May and I am always updated on the status of the furniture that I have ordered. It has been nothing but a pleasure to work with her, she is one of the first people that has not jumped on me when I walked into a store or pressured me into buying something I didn't want or need. It has been a very pressure free experience and I appreciate her honesty and kindness throughout my ordering process. I know that things are delayed due to Covid, but I receive updates from Aimee frequently letting me know the status of my order. Her professionalism and honesty is what has made me an Ashely HomeStore customer for life.

Terrible. Mike the manager sold me a leather couch made from fake leather and passed it off as real leather. I paid 1900 dollars for it. Naturally told me I was getting a good deal . I probably spent 7000 in that store and this is how they treated me. Sold me a leather couch that they doctored up and just recently the terrible condition this couch is in . They are terrible . The owner should be ashamed taking advantage of a single woman . Talking me into buying this couch. They also sold me the filthy rug for my living room right off their floor. I would never recommend this store. My sisters who are both very well known have been told and are spreading my experience This chain has pending lawsuits . You can google it. The manager you know who you are because your still there . You can’t treat people /customers like s——t and live a happy life. Karma will find you.