Ashley Store Triadelphia, WV (Wheeling)

We loved the store and was so excited! We loved working with Carole. The delivery men were very professional. The furniture is beautiful BUT the chest has a mark on it. A dent. The delivery people tried to fix it but told us about it. We say thank you. We were offered the floor model in exchange 😞. We saw the floor model, the drawers didn’t open easily. This is the first that we’ve heard from the store and I am sure this is sent out to everyone. I hope that we would hear from Carole, or one of the Wilsons. Maybe a store credit. We would still go back there accident happen but should also be acknowledged Just as a follow up!! Jason Wilson did call and addressed the issue!! He was wonderful and came up with a solution that was good and fair for both of us Thank you Jason and Ashley Furniture!!

Dave was great. Recliner exactly what we wanted (looks great in our living room) and a great value. Delivery was spot on.

Great service, our sales rep was very kind. The gentlemen that delivered the furniture called ahead and arrived when they said they would. They gave us a deal on a matching chest of drawers to complete our set.

This store has a good selection. The delivery guys are friendly and we got our furniture on schedule. I only had one issue the day of the sale. The salesperson came off as unfriendly and didn't seem to really care about the sale. I give this person the benefit of doubt. They could have just have been having a bad day or such. I will continue to shop there but this was the reason they only got 4 stars on this review .

Great service, great attention to detail and overall knowledge of their product line. The delivery crew was amazing also! Would highly recommend to anyone.

Very helpful

I had a good experience in the store. Carol is good at describing and recommending furniture. I just told her what I was looking for and we found it. I bought a guest room Queen bed with a night stand. Also a reclining couch and love seat. I'll be going back soon because I decided to get a new coffee table and end tables.

Sonja was very helpful she kept showing us different items til we found the one we wanted. She wasn’t pushy she gave us time to talk it over I recommend her The furniture seemed well built and just what we wanted.

We were very pleased with the service we received. Our sales person went above our expectations to help us.

I needed to buy a recliner and take it home right away for my wife after her knee replacement surgery. Debbie went above and beyond to find a recliner that I could buy off the floor. First class service and price. I highly recommend this store.

Sales associates were not knowledgeable of mattress types and options available aside from what is in store.

Everything was great with our experience at Ashley furniture. We love our couch. They were very helpful very quick and very quick delivery.

Very friendly staff and service. Highly recommend ⭐️⭐️⭐️⭐️⭐️

I knew what I wanted and found it within minutes of entering the store. The salesperson told me the items I chose would be delivered in 2 - 4 weeks. I was pleased to have them delivered within the first 2 weeks. The delivery people were friendly and took the time to introduce themselves. Overall I had a very positive experience.

Customer service was A*...And the chair was a great hit by all, including the cat!

Long wait but, she was very busy but we are very satisfied.

The salesperson was great and very helpful. There were not pressure to make a sale.

Sonya is fantastic! The delivery men were awesome!

Lamar was an excellent delivery man. He made sure everything stayed clean despite poor weather. There was an issue with the reclining mechanism, and despite him getting little help from the numerous phone calls he made, he was able to fix the issue rather than a new loveseat needing delivered.

Carol was very nice and welcoming when I walked in the store. She helped me find exactly what I needed and was very kind and sweet and a great person to talk to. Only down side was there was a chip of wood missing from the bed frame I bought.

The sales person was really nice. I was told it would be 2 to 4 weeks Four weeks came up. I called and I was told that is 2 to 4 working weeks. I was told it was going to be another week in on a Friday Friday game we called back. I was told it was going to be on Tuesday. Didn’t show up till a Thursday 45 days late. The sad part is I sold my furniture and the people that bought it. I told him it would be 2 to 4 weeks. They was getting impatient because I didn’t have my furniture yet.

Everything was just easy!! Love our purchase.

Although store staff and especially Sonya, were very competent, my delivery didn’t go well. It was very rainy. Delivery men had no shoe covers, which could have made a mess on my cleaned carpets. As they carried furniture in, they damaged both pieces with dirt and mud. I was told to report it to service at store, which I did, but I’ve yet to hear back. It’s been almost a week.

Very grateful for the free mattress. Thanks for caring about the local community in this time of need.

I was very pleased with furniture I have received. Carol was very good and explained all the questions I had. I would definitely ask for her again. Delivery to warehouse was easy to pick up and the help was great.

Carol was great, helped us with exactly what we needed. We love our bed!

The people at the store r very helpful. And the men who brought my furniture was excellent. Love my furniture

Very nice guys set my bed up great experience

Carol was helpful and friendly

Very helpful answering all my questions and delivering was great. Would order from there again. Thanks so much.

I had a wonderful experience at Ashley. Sonja was super helpful showing me all the different items I was looking for without pressure. When I came back to order Jason was also super friendly and helpful. I got exactly what I needed, the service was amazing and I would highly recommend!!

Very nice store with a large selection. Sonia Silver was my sales person. She’s very patient, helpful, and answered all of my questions and addressed any concerns that I may have had. I would also add that the delivery service was excellent as well.

I definitely recommend. Very stylish pieces I can honestly say there was not a single thing I seen in this store that I didn't like in some way which of course made our decision much harder but worth it. Very fair pricing very fair. Friendly and helpful staff that will go above and beyond to help you with any of your needs and concerns. I would definitely go to this store in the future over any other local furniture stores.

The staff was very nice and helped me with finding the right mattress that would suit my needs. The thing I liked the most was they didn't try to up sale me. They knew my price point and stayed within that range. Which was very refreshing. Thanks again Jason and carol.

Very helpful, I wanted a couch that I could wash the couch cushions because I have kids and dogs and they had just that! They also gave us free delivery!

Salesperson Carol was great to work with when we were looking for our couch. The day we ordered the couch she was in no hurry. She took her time with us. The day the guys delivered the couch, they were so respectful of our house. They were so careful moving the couch in.

Wonderful service, friendly staff, great prices, beautiful furniture

First time buying at Ashley, was pleased with the service & my items were delivered on time! Carole was my salesperson!

THE SALES LADY was knowledgeable very nice and answered all my questions. She showed me exactly what I wanted. I received the sofa and bed with free shipping and am very happy with the products and the price .

The wife and Iwas buying 2 recliners 2pillows and 2 end tables. Shauna who waited on us was very very helpfull

Great overall experience and love the furniture

Sales lady was great Debbie Lombardo every thing arrived in good condition will definitely be back

Our salesperson Carol was extremely helpful and knowledgeable. We were 50-50 on a decision and she pushed us over the top. Very much appreciated. Looks great in our house!

The product and the customer service were second to none!

I gave them one star simply because the lady that helped my husband and I upon our first visit to the store was very helpful and attentive to our needs in what we were looking for in furniture for our new house. The whole process after that was a nightmare. We spent around $7000 on furniture which included a dinning table and chairs, custom couch, and a large loveseat which was set for delivery from their warehouse. The furniture was set to be delivered within 2-3 weeks of our purchase which it did but upon delivery day we were told that one part of the couch hadn’t arrived to the warehouse yet and would have to be delivered at a later date, then when they went to put our table together the pieces would not fit together and they ended up telling us they would have to bring a new part out at a later date as well, if that wasn’t bad enough the large loveseat seat has a usb hookup and upon arrival to our home the delivery guys realized the power cord was broke as well and let us know that they would have to bring a new one of those as well. Long story short Ashley ended up coming out to our home twice with 2 different tables because each one had an issue and we had to go to the store in between those times to try and resolve the issues with the table. It is 2 months later and we still have not gotten our cord for the love seat and the last table they brought still did not fit together properly but at this point we are DONE with this store and their warehouse🤬. I DO NOT recommend this store nor will we EVER purchase Ashley furniture again.

Carol was very rude and not helpful. Will never spend money here again.

I would give them no stars if I could. Absolutely terrible. Carol was very rude, not helpful, and disrespectful.

Loren the salesperson was great. She let us take our time and she answered questions. The selection was huge. Price was right! Received the chair and ottoman very quickly and the delivery people were very good and professional. Highly recommend!

Very easy and pleasant service

Shopping here was a pleasure. Carol greeted me quickly and took me right where I needed to go, showed me the product I was looking for and answered all my questions. The store is beautiful, and Carol made shopping so easy. Would certainly recommend this store I anyone who is looking for some quality furniture.

Our experience has not been good at all. We are still waiting on our furniture. Every time we call to check on our order, we are sent to several different representatives (none of which seem to know anything about the order). The store has poor communication and I’m continuously transferred back and forth between the online store and the local store. Associate Mona is extremely unprofessional. I’m glad that others appear to have had a positive experience, but sadly we have not. Hoping that we (eventually) get our furniture. It feels as if we are dealing with scammers. Just looking for answers and our furniture. **Update** We received our sofa and the delivery crew was wonderful. The owner did address this matter. We will revisit the actual Ashley store. However, we will not order from Ashley online in the future. The owner was eager to assist and he resolved the issue. We are happy with our furniture

We Love our New coffee table and couch from Ashley’s❤️ sales associate Loren was super nice and wasn’t pushy to make sale! We really loved the laid back and relaxing atmosphere while looking at furniture! Great experience, good quality furniture and very fair pricing! We will definitely be back! Our only downfall was we had a hard time with the warehouse and getting them to answer our phone calls to get updates on delivery. But on a good note, we were able to get update by stopping in store. Our furniture was thankfully delivered the next week❤️

Helpful, friendly and knowledgeable staff. I dealt with Carol and she was excellent. She showed me every option of what I envisioned and then placed my order and I could not have been more pleased with the furniture. The delivery staff were courteous and very capable. Just terrific from beginning to end.

Great experience and would highly recommend

Courteous and helpful. Sales associate was knowledgeable also.

I bought the Ashley brand hybrid mattress. I love it. The store was also great to deal with. Very happy with my purchase. Thank you.

Very nice sales woman she helped me find exactly what I was looking for …furniture came on time …and the delivery workers did an excellent job

My delivery men were great. When they got to my house and started to put my table together they realized they had the wrong part. They drove all the way back to their store which was a hour and a half away and drove back to my house which was a 3 hour trip. They put my table together and it looks great. Love it!!

The experience is what you expect at a furniture store. The Ashley team is nice and courteous. They assist you when needed but allow you to browse without pressure.

Great selection , great staff!

We bought the next-gen Nuvella loveseat and console in the ink color. It is beautiful. We have not attached the console to our phones or the tv yet but it sounded great at the store. Everything went perfectly from the sales associate in the Ashley store, Sonia, ( who is amazing) to the two delivery guys. Sorry, I did not get their names. Also, we bought a large Jossich rug. It is wonderful. The color is cream and tan . It is comfortable to walk on and I love it. Would recommend Ashley to everyone.

Very friendly and quick service. Delivery guys were great also

Great employees, love my furniture and delivery and set was nice too

My new furniture looks amazing. The delivery guys did a great job at placing everything and they even put my lamps together. I will be back in the near future again. Thank you again

My experience was beyond description! I was helped by an associate who was very knowledgeable and understood my needs. I'm definitely going back!

Spent thousands and they delivered broken furniture and promised to replace. Now 2 months later nothing. They keep promising they will handle it but it seems like they just want us to give up and forget about it. Non existent customer service.

They had a nice selection of items that we were interested it. Prices seem to be fair.

The only reason it is 1 star is that the delivery drivers were awesome! It took over 6 weeks to get my furniture. I was going to cancel my order but the manager at the Ashley store was going to send me a $100 gift card which i never received! Go to value city!

Absolutely awesome and so very helpful. They all went above and beyond, especially Carol. They offered an emergency delivery after I explained what was going on! Will shop here again for sure!

Fantastic Furniture very pleased

I stopped by to purchase a bed for my grandson. . The sale was very quick .the sales rep was good to work with

Our sales lady Debbie was very helpful and knowledgeable for our needs feel like we got a good bang for our buck! Thanks again Debbie an great job!

Great sales lady. Awesome delivery men..great price..

Great service and love the quality. It's exactly what I wanted!

Ok

Great sales representative and good quality furniture.

Great service and very helpful

Sales person and delivery people were very polite and pleasant.

Super friendly associates! Nice clean store

Delivery men were professional and courteous and timely. Great experience from Ashley store, Triadelphia.

Employees were very pleasant to deal with and they were very helpful

Purchased sofa (#u2800415) & loveseat (u2800418) from Ashley furniture in Triadelphia on 11/1/2024. Purchase was a floor model with buttons on one section that did not work. Was told someone would be contacting us over next few business days to schedule service (under warranty). Over a week went by & sales person called us, she gave the number of the owner and said to contact him for service. Husband contacted owner, he came out to service 11/22/24. He said he needed to order a replacement part. Husband has been texting him, 12/6/24 he said will update next week.12/18/24 no response to inquiry. 12/31/24 responded to inquiry with he was out of town and would check upon returning. 1/2/25 said part would be available within 10-14 days. 1/22/25 husband inquired and was told still waiting for part to show. 2/17/25 & 2/25/25 no response to inquiry. Husband called Raffel Systems, and ended up being able to fix the broken section himself. Spent $4,769.98. Horrible customer service to say the least. Buyer beware.

The couch works great and is in new condition. Ours did not come with the cord to be able to use the USB ports. When picking it up the store in Bridgeport the employee was incredibly rude not just to use but other customers.

Bought a loveseat for my father. Overall, great customer service and staff. Picked up at the store. Store is beautifully laid out and easy to navigate.

The sales associate was very helpful and very friendly

Great store with wonderful people working there. Got the sofa of my dreams which is gorgeous. Good quality furniture and prices not to bad. Thank you Ashley team, and I need to mention the delivery guys, which were very polite, professional, they did a great job. Again thanks to all of you.

Awesome store

My sister and I had a wonderful experience looking at Ashley's furniture displays. Robbie answered questions, gave suggestions, and completed our purchase of a mattress and box springs. Mona and others at the front desk were friendly and fun. I had started shopping online, yet I was very pleased to have a Home Store nearby - Triadelphia, WV - to finalize my purchase in person. We are looking forward to paid delivery, which includes removal of our old set. Great place, people, and products - highly recommended.

I had exceptional service at the Ashley furniture store at the highlands. My order came in very quickly. I am very happy with my purchase of my couches and area rug.

Really nice furniture and staff

Very accommodating!

Helpful staff. Found what we needed and the purchasing process was easy.

Everyone was very polite and helpful!!!

Great customer service, no problems with delivery. The sales staff is very helpful and professional. The prices were reasonable too. Recommended.

They were all super friendly. I didn't feel pressured or anything and they helped me find the furniture

Quick and easy to work with!

We had a great experience with Ashley Furniture. We love our new lindyn couch. We did have to return our ottoman because it was too big for our space & that was so easy to do.

I recently needed furniture on short notice, and my experience began positively. The salesperson quickly assisted me, identifying models that were available right away. After completing the purchase, she followed up with a delivery date for when the items would arrive at their warehouse. A few days later, I received a call from the dispatch center to schedule delivery. Upon delivery, however, the headboard was found to be damaged. I tried reaching out to my sales agent, but she was off that day. I spoke with a manager, who instructed me to file a claim. After a week without hearing back, I contacted the salesperson again, and she informed me that someone from the service department would reach out. Two weeks went by without any follow-up, so I reached out once more. This time, the salesperson offered to place a new order for the damaged item. Despite her efforts, another two weeks passed with no further contact. When I tried reaching her again, she was off, but the manager confirmed that the order had been processed and assured me someone would follow up the next day. Unfortunately, it has now been nearly six weeks since the initial delivery, and my damaged furniture has still not been resolved. Based on this experience, I will not be purchasing from this Ashley Furniture location again.

Very friendly and helpful

We have had the pleasure of working with Carol Saffield on a few occasions. Carol was extremely helpful in getting the furniture we needed and that was comfortable for us. She is very knowledgeable, answers all our questions and offers sound advice. Carol met with us several times, even on her day off, to ensure we made a good decision on our purchases. She never pressured or insisted, but permitted us to make our own decisions that was best for our situation.

Please help me access your website. I was on there a couple days ago and had a chat and now I cannot access your website.

I had recently had a small house fire and I needed furniture Debbie was quick to ask the gentleman if there was anyway to get my furniture sooner and they had it deliverd the next day

Sonia was lovely to deal with. The furniture arrived in good time and the delivery was great. What we bought is what was delivered. We are very satisfied

Took a bit of time getting to the house, but staff and everyone was helpful!

We had a great experience at this store. Very helpful employees. Our couch is great quality. The gentleman that delivered the couch were very kind and helpful.

I am loving all the furniture I purchased. It is well made and looks great. Debbie helped me and she was fantastic. Very helpful, not pushy. I even went back and bought another chair from her for my sons room.

Fast delivery. They hauled away my old couch. Beautiful furniture. Reasonable prices

What a great experience! I have to say - I hate recliners! BUT! My hubby is sick and we were looking for a comfy recliner that he could fall in love with. I did some pre-shopping online and quickly determined that we needed to get his butt in several chairs before we could make a decision. Much to my surprise, that cute chicken butt of his sat in only a couple chairs before he decided which one he wanted to bring home. Even more surprising is that my rather fluffy butt only sat in one before deciding that we needed two recliners. The very best part of the purchase was the kindness we were shown by the whole team. Jason worked with us to make sure that we could get these chairs as quickly as possible and made delivery a breeze!! Thank you for being part of our community!

I had a great experience for start at the sales floor to the delivery team, the delivery team gets my ten thumbs up if I had ten thumbs. The hold experience was smooth and wonderful. Thank you Ashley for the great people.

Robbie helped us with designing our couch to fit our space perfectly. The couch came in such great timing only about 2 weeks. The delivery men set it up in about 10 minutes. So comfortable and nice! 10/10

The selection was great and able to match a 2 seater with existing leather sofa and chair. Our salesperson Carol was awesome giving us guidance but not aggressive making it a pleasant experience. Delivery was within timeframe as stated and delivery personal were professional and courteous.

Excellent

Good service 👍

Super happy with my purchase! Everything from the decision to buy down to the delivery and set up went so smooth! The delivery guys deserve an honorable mention. Not only did they make sure I was happy with the set up but he took the extra precaution to ask if I had any felt pads to put on the feet of the couch so it wouldn’t scratch my floors! I really appreciate it!

They told us it would take 2-4 weeks for our couch to arrive. It took less than a week. We were so happy! We love it!

Great team of salespeople, merchandise delivered earlier than expected, new styles and colors...won't be disappointed!

Thanks so much to Carol! She gave us a very pleasant experience and she was very attentive to all of our needs! We couldn’t have had a better associate! 🧡

so please with our new couch from Ashley! Robbie Yoho was such a big help. Cant reccomend him enough if you’re looking for something new for your home!

A wonderful experience from start to finish. The salesperson greeted us right away and was very knowledgeable. He recommended a certain sectional designed to go into most basements. We received our furniture in an expected time frame and the delivery men were professional and polite. They took every precaution not to damage anything and left every piece where we wanted it. We will definitely head back Ashley again.

Have to give credit where credit is due. First off, the showroom is massive and has a lot to see. We love the new couch we purchased, super high quality and fits perfectly in our space. Our salesman was extremely helpful and friendly -great customer service. We purchased a couch on New Year's Eve, 12/31/23 and we were told 2-3 weeks delivery time. So, we're assuming the week of Jan 21st. My wife called to get an update that week and was told it may be a few more weeks. That's certainly a bummer, but stuff happens. We ultimately needed the furniture for our son's birthday party on February 10th. That entire week came and went with no update, so my wife called back, and they quoted her a delivery date of 2/14 - mind you that would be 6 1/2 weeks from the quoted delivery time - but again - we get it, stuff is/can be out of a business's control. Finally, I called and spoke to Jason who was able to find out where the furniture was and promised our delivery 2 days before the party - which did happen! It may have taken a few phone calls and sure the delivery was later than expected but Jason and Ashley Furniture made it right and worked with us to deliver the furniture prior to us really needing it. With all of that being said, I would absolutely do business with them again.