Ashley Store | Appleton, WI 54914

Tanner was outstanding to work with.

Need new furniture in the Fox Valley? Then go to Ashley Furniture in Appleton and ask for Patty's! She is not only very professional and patient, she knows her stuff. She worked with us for almost 3 hours, picking out our living room and dining rooms sets for our new house. We are so lucky she was the one that greeted us when we walked in. Thank you, Patty! You rock!

We had Tanner in the Appleton store. He was very patient and took his time to make sure we knew everything we wanted and needed. Overall, everything was a great experience and got what we were looking for.

Great service, shown alot of choices, Great customer service with Tanner

Tanner was informative and knowledgeable.

Andy is great to work with.

Great customer service. Went above and beyond to help us find what we needed and to get us a great price!

Very knowledgeable and helpful staff! Very friendly!

Mark S was very helpful and knowledgeable for our bedroom purchase and mattress! He allowed us space to shop but was close by when we had questions! So excited for our much needed upgrade!!!!

Mark S. Was extremely helpful and Knowledgeable on not only furniture but mattresses as well. We completed our purchase and definitely will be back. ASK FOR MARK S. When stopping by.

Mark S was very friendly and helpful! He made our new bed purchase easy!

Patty was very friendly, helpful and informative! We ended up finding a nice bedroom set that was on clearance.

I’ve never had such a great time trying out beds!

Todd was very helpful.

Todd was very thorough and went over many options with us until we got everything we wanted.

Service was amazing! Tanner answered all our questions and ultimately helped us decide what we actually wanted!

We had a wonderful experience shopping at Ashley in Appleton with Tanner. Tanner was extremely helpful, and very knowledgeable. He inquired what rooms we were interested in purchasing furniture. After finding out exactly what we desired, he knew exactly what we were talking about and showed us pieces that we fell in love with. Top notch service and an A+ gentleman.

Mark was very helpful with all the questions we have

Awesome staff very helpful . Very easy to work with.Great prices

Tanner was very knowledgeable and polite and knew which Furniture would go best in our house. Great service! We would recommend Ashley Furniture to our friends and family.

Very quick knew what I wanted! Andy was very helpful!

Mark was amazing and helped me with a bed frame, 3pc living room set, and a new couch!! ❤️

Tanner was great to work with! He had a wealth of knowledge about the fabrics. Very patient while we talk things over and changed our minds 100 times.

Mark K was wonderful to work with! Very friendly and knowledgeable! He took time to answer our questions and was very patient while we made our decision. We will definitely work with Mark again!

Tanner is awesome!! Give him a raise!! Greatly satisfied with his efforts!

Patty is AMAZING!!! 😊 I love doing business with her. She always goes above and beyond to make sure that she delivers exceptional customer service!!

Mark was incredibly helpful in assisting us in finding the right furniture! We’ve been to several furniture stores in the area over the last few days and his dedication to making sure we leave with the perfect furniture for our space was outstanding. We love the couch, too!

Sandi was fantastic to work with!

Mark S. was great to work with. No pressure and professional!

Was very displeased with the customer service. Went in with no real idea with what I was looking for just wanted to see what they had. Sales associate named Todd accused us of lying to him when we planned on walking around the whole store. Wanted to shop in peace without a sales associate breathing down our neck. Was very rude and stated shopping was complicated in their store and "it's not recommended to shop without a guide." Felt super uncomfortable and left immediately. Went to steinhafels across the instead and got help from Cody.

Everyone was very welcoming & went the extra mile to get me what I was looking for!

Mark was great. Easy and straight forward information.

Sales man very helpful enjoy your experience

Brody and the Ashley team were very patient as we shopped for the perfect set of dining furniture. Super friendly and helpful staff! And wide and accommodating selection with great prices and super clean store. Would recommend!

We really appreciate the service we received. Very knowledgeable and helpful. Sandi was great!!

Amy was a delight. She was quick and responsive to my needs. Highly recommend asking for her when you come in.

Sandi you were so helpful and made the furniture buying process a breeze!

Mark was super helpful and patient as we tried out so many different couches.

Good was so helpful with our mattress selection. The man knows his stuff!

Todd J worked very hard on our behalf! It is very appreciated!

Very friendly and knowledgeable staff. They have a good selection of furniture.

Tanner was an amazing sales rep. I may have kept looking elsewhere had he not been so over the top attentive.

Patty is awesome. Highly recommend!

Great prices. And Tanner was very helpful!

Tanner helped us at Ashley Furniture in Appleton and we were SO blown away by his customer service, knowledge, patience with our thousands of questions and helped us get the best deal! We purchased the point break reclining set and can’t wait to use it for our holiday events we host at our home. We have been window shopping and just didn’t feel educated enough in the other furniture stores/options that were out there. We will absolutely be coming back when we upgrade our kiddos bedroom furniture! As a small business owner myself I appreciated the extra effort and care Tanner took to make sure we were thrilled with our purchase. We saved money and got exactly what we wanted. Thank You Ashley Furniture for making this a fun and easy experience!

I wanted to write a review because Tanner, a sales person was awesome… From the beginning, he was very helpful, asking what we were here to buy and information in different pieces of furniture we would be interested in and the proper price… We remained in the store after finding our livingroom pieces and found other items as well… Tanner was the perfect balance of knowledgeable, helpful and charming!!! We have another piece I took a pic of and showcased below that will be waiting for us when we come back soon… then our livingroom and kitchen will look perfect… A very good experience!!!

Patty was a delight and helped us with picking colors for the custom sectional. We cant wait to get it!

Lovely lady to work with. So patient as I tried to decide the best mattress for me. Highly recommend!

Patty is fantastic! My husband purchased furniture from her when he first moved here ten years ago, and she still remembers him the few times we’ve come in to purchase new furniture since. She is so personable and easy to work with, and isn’t pushy like some. Ashley is also able to meet or beat any competitor price quote we’ve come in with, so there isn’t a reason to purchase anywhere else.

The best customer service people !

highly recommended thank you so much sandi she did great in helping us pick our furniture

Sandi was very accommodating and friendly. Helped us with our purchase of a new bed. I know we had a ton of questions and Sandi was always friendly and knowledgeable. Thank you for always giving us great service.

Tanner was an awesome sales rep to work with. Living room, dining room and 4 seasons room all in one visit.

Tanner was very informative, laid back, and a pleasure to work with. No comparison to other sales staff we encountered at other stores.

Love the laid back atmosphere. Came back after comp shopping and Tanner took care of us. Thank you and would highly recommend.

Andy was awesome, we got what we wanted with no pressure sales techniques. We will be back!

It was great. Todd was our sales representative and he did a great job. We purchased Amish bedroom furniture at the Appleton Ashley Home store.

Patti was the best!

Very friendly, very helpful, loved it

I had the help from Tanner Demeuse for over two weeks looking for a couch that was perfect for the size my home and brought comfort for my family and I. The couch purchased was Lyndenboro 5-piece sectional and it’s been a little over a month since delivery. We absolutely love it and appreciate the time and effort everyone put in to make sure measurements were correct and suitable for a dog owner. Thank you to everyone.

Great customer service. Tanner spent a ton of time with me and got set up with exactly what I needed. Would definitely shop herr agin. Great quality and love the protection plan

Our salesman Tanner made our whole experience amazing. So easy yo work with, and not pushy at all

The store manager was great!

Andy was tremendous, courteous and very welcoming. He explained everything thoroughly and was a joy to work with. We bought a couch and it was a smooth process. Thanks Andy!

Patty was incredible, knowledgible and funny, Thanks!!!!!

Stopped in to see if the bed frame I had been eyeing up for a while was on sale, to my suprise it was. Tanner made the sale quick and easy and answered all my questions with ease. Excited for it to finally arrive!

Amy was so helpful! She was able to find furniture for my dining room, living room, and bedroom! Thank you so much Amy!!!

We had a great experience at Ashley Furniture!! Tanner immediately greeted us, asked what our preferences were, and showed us numerous couches that fit our needs!! We found the perfect couch for our family and Tanner ordered the couch for delivery for us right away. We felt welcomed, heard, and provided with something we didn’t even know we were looking for! We are so glad we came here, especially after going to a furniture place where the staff was not very welcoming or friendly. Come here if you want a hospitable, educating experience!!!

Best experience buying furniture ever. Very attentive and patient. Thanks so much Tanner Demuse for such a wonderful experience!! We will be back for sure

Mark was a great help! Large selection

Great experience

Patty was very helpful and knowledgeable. As well as professional. I did not feel she was being pushy either which I appreciated.

Highly recommend working with Tanner. He was an excellent salesman.

Tanner was exceptionally helpful, from listening to what we were looking for to helping us pick out fabric colors that corrinated across all purchases

Patty was AMAZING! She made the purchasing process so easy and seamless. If you’re looking to buy furniture Patty in Appleton is your girl!

We worked with Amy Degoey to purchase 6 dining chairs. She was professional, personable, and helped us find just the right fit for our needs. All other team members engaged with us as well. It was a very pkeaaant experience!!!

Patty was so helpful! We were able to look around and she gave us time to look without pressuring us the moment we got there. She walked us through finding the right mattress and furniture for us. She was respectful and great to work with. We will do business here again! Thank you Patty

Repeat customers with Patty. She is always energetic and listens to customer needs

Very friendly, professional assistance from Sandi. Excellent selection of furniture and decor. I came in looking for one specific item and left with 3 amazing additions to my home! Would recommend anyone to come here to satisfy your furniture and decor needs.

Patty was very friendly and helpful!

Tanner was welcoming and helpful from the moment we walked into through the whole process. He was very knowledgeable and didn’t try to force a sale. All the staff were great to my 2 year old twins who were running out of patience by the end of the sale but one of the staff brought them toys to play with rather than being annoyed that they were starting to get antsy. This was our 3rd purchase from Ashley and we’ll be back when we need furniture again!

Patty was extremely helpful!

Patty was very helpful. She answered all of our questions and gave us time and space to discuss our options and make a decision.

Mark did absolutely amazing helping my family pick out a bed and a bed set! Definitely coming back next month to Mark for a sofa!! Great experience Came back again earlier than a month ( few days later) to get our sectional sleeper couch! So in love with our purchase! Thank you mark for education and great service !!

Tanner met us at the door. We explained what we were after and he showed us exactly what we were looking for. Answered all the questions exceptionally.

After shopping for a new Bedroom set and 5-6 other furniture stores we had 30 minutes to shop Ashley in Appleton. My daughter was not In Love with the set we were going to purchase at another location, so to Ashley we went. Greeted by Sandi - a true Gem! We mentioned we wanted to zip through first on our own and we would find her if we needed her. After all 30 minutes to shop before closing. The last turn in the store and around the bend there it was. The Perfect Bedroom Set. Heart emojis in my daughter eyes I can imagine. Sandi was amazing and helped with answering prices and shipping with no pressure. Take note - pressure is never the answer. If we as a guest love it and I mean love it we want it. Bought and now wait for the pieces to arrive - with White Glove delivery and set up. Yes Please!! Many many Thanks again Sandi. We will always return!!

Salesman Tanner at the Appleton,WI store was awsome.He answered all my questions and showed us multiple options for what we liked.He found comparable sofas in store so we could get a feel for what we wanted.Exceptional experience after having a not so good outcome from another company.

Tanner was very knowledgeable and his no pressure approach was greatly appreciated.

Todd greeted us. Welcomed us back again and showed us a few highlights of the store to get started. He then let us shop with no hassle which we appreciate the most in customer service people. Great work.

Tanner was awesome! In and out in under an hour with a couch being delivered in the same week!

Mark was a great salesman! He took the time to make sure we got the couch we were looking for at the price point we could afford. Very personable and efficient service. Highly recommend.

My first time coming into a Ashely Furniture Store was amazing! Our salesman Tanner was very proactive and detailed. He listened and provided excellent suggestions on what we were looking for. We didn’t just buy the dinning room set we fell in love with but he also helped bundle a sofa in with our purchase. I love Ashely’s prices and don’t forget to ask about their warranty’s!

Tanner was extremely knowledgeable and professional. He allowed us time to think and was not pushy. He gave us as many options as we wanted.

Tanner was great, very knowledgeable and professional

Patty was so great! She showed us many options for couches. She was so kind and personable and really wanted to help us find a good fit!

Nice

If I could give 0 stars I would. Worst customer service ever. DO NOT BUY. I purchased a sectional sofa with the insurance plan, and paid an extra 500$ for pet insurance. One of our cats peed on the couch and I filed a claim. It took them 5 days to send a cleaning tech out and when that didn’t work (obviously, it soaked in for a week) they said they wouldn’t replace it because they Don’t replace things for odors. Only stains. How stupid. The cushion real of urine and mildew. Probably because it took YOU GUYS so long to even do anything about it. So now I’m stuck without a cushion. Whats even the point of your insurance if you don’t follow through with claims? Why did I pay 500 extra dollars when the cushions arnt even that expensive. What a joke. I’ve never been more angry. I want my cushion.

Patty, very professional and caring.

Tanner was super helpful and knowledgeable. Not pushy at all. Excellent service!

Mark was very helpful and the process was very easy! We will definitely return!

Tanner at Ashley Furniture was a pleasure to work with! We had strict size requirements & budget for a sectional and he found us one with ease! Highly recommend working with Tanner!

Todd was helpful and courteous at the Appleton Ashley Store. He sold us a mattress that we are very happy with. We loved ringing the bell, knowing that our mattress purchase helped go towards donating a mattress to a child in need.

We are very happy when we first walked in we were greeted by Todd. He took us immediately where we needed to go and listened to what we had to say about online. We were able to get financial ast and he ordered what my mother was looking for. He was polite and exceeded our expectations. We will be returning to this store.

Patty showed me multiple sets of furniture with no pressure on the sale. She answered all my questions as well.

Patty was very informative and took time to explain products.

Customer: Josh & Justine B. Salesperson: Patty -She was amazing! -Super helpful -Paid attention to our needs and wants -She delivered on her promise of my price range -Give her a raise!! Thank you again for your help appreciate your help!

Todd was a great help to us! Got us what we wanted and made sure to check in with us frequently.

JJ was super helpful, knowledgeable, and personable while we worked with him for a mattress base.

Great experience with Tanner after moving to the area. Worked with our needs and made some much needed furniture a reality.

Patty was very helpful and very detailed, sold us on the sectional 😃

10/10 experience

Patty was extremely helpful with picking the right furniture pieces that would make the most sense of space and seating for our house.

Purchased new loveseat. Andy was very helpful with the process, even did price match with a online store.

Amy was very friendly and helpful in finding and buying our first couch! She explained delivery, insurance, and how to reach her if we had any additional questions.

Amy was exceptional! We came in looking for a couch for our new home. She helped us find the perfect couch and walked us through the process. Super easy.

Great! Patty was very helpful, knowledgeable and friendly. I got everything I needed in one trip!!

Great sale reps good experience

We had a great experience with Andy W. He was very informative and tolerable to our slow decision process.

JJ was a delight. Being new to the area, he welcomed us and showed us exactly what we requested. He was very patient and knowledgeable about the products. We left with what we needed for the moment and thanks to JJ, we’ll be back.

Great Customer service, Thanks to Patty for so much help.

Mark Sams was fantastic! We came in on a busy Memorial Day, and he exhibited patience and kindness with a caring demeanor. Thank you for looking out for our family! The Janota Family (and our Great Dane) 😃

Had a blast with my sales rep PATTY .. Thank you for helping me. You made it easy. 10 ⭐️…. Just moved to WI FROM TX..

Patty was fabulous!

Patty was great! She helped us pick out a sofa & showed us some mattresses. There was no pressure & she didn't push the most expensive product. Very personable & professional. We'll be back & would be happy to work with Patty again.

Patty is very friendly and knowledgeable and made our shopping experience stress free. We will be back!

Patty at Ashley furniture in Appleton is amazing! Super helpful through the process of buying our new mattress. She was very through and answered all our questions. She is very personable and transparent through the process. Thank you Patty!

We had help from Amy today while furniture shopping and she was GREAT! So sweet, kind, and patient with us despite us looking for matching pillows for over an hour. We will be back just because of her!

Patty did a great job of helping us find a new sofa

Patty was very helpful and knowledgeable. I would recommend her anytime!

We love this store. Our sales individual is so knowledgeable and helpful. The sale went smoothly and was so easy to apply for financing. Thank you Jay Pfeilsticker for helping us every time we come to the store.

(Translated by Google) Great service and more than that they speak Spanish! (Original) Gran servicio y más que hablan español!

Patty C is amazing! I have worked with Patty on multiple purchases including in stock and special order furniture. Ashley Furniture is a good company to deal with and it makes it so much better when you have a person like Patty to help you!

Our sales person was very helpful and helped us select the right coach for us.

First time at Ashley's. Great service and support. Great ideas. Mark was very helpful.

Spectacular service. Patty was so patience and great with my kids as my husband and I shopped looking forward to getting our furniture

Very helpful

Matt and Jay went above and beyond to help us with our bedroom and living room furniture purchases. They listened to what we were looking for and helped us reached our goals.

Very friendly service and super helpful with all questions!

Sandi at the Appleton store was very helpful and patient with us being indecisive, however she took her time and didn’t make us feel rushed like most stores.

Patty is the best!! She was very helpful, friendly and knowledgeable. It was such a pleasant experience with her!

Patty was amazing!

very helpful and friendly

We worked with Todd, he was awesome.

Patty, was knowledgeable, friendly, and very helpful!

Patty is the BEST!! Love her! She was so helpful, kind and funny.

Amy and the whole staff were very helpful. We will be back!!

I recently had the pleasure of working with Tim at Ashley Furniture, and I must say, he exceeded all expectations. Tim's knowledge of the products, coupled with his friendly and approachable demeanor, made the shopping experience enjoyable. He went above and beyond to ensure I found exactly what I was looking for, providing expert guidance and excellent customer service throughout the process. Tim truly embodies professionalism and dedication, and I highly recommend him to anyone in need of furniture assistance at Ashley Furniture.

Patty was awesome!

I have been in sales and management for over 30 years and I seriously have to give this store an award for the absolute WORST salesperson I think I have ever run across. We had made it perfectly clear we were looking for a certain material and color, I can’t even explain how poor our experience was. He argued with us and kept questioning why we wanted what we wanted. Not only will we NEVER shop this store in the future, we just spent $12,800 tonight at Steinhafel’s which had one of the best salespeople I have worked with. If anyone wants to question this review, go to Steinhafels and ask for Amanda, she will know exactly which customer we are, can provide proof of purchase and as soon as we told her about our experience, she asked if we had talked to a certain name at Ashley. She was correct. Apparently this person at Ashley has quite a reputation for poor service. At least he makes everyone else in town look amazing! Salesperson and his direct manager should be fired immediately, what a joke

We had a wonderful first time experience at Ashley furniture. Wonderful staff, great selections, and extremely satisfied with our purchase. Shout out to Tim who made the process of getting our bedroom set super welcoming, smooth, and convinient!

Really great experience😊

Great Experience. Patty is a joy! Very knowledgeable and fun. Great to work with, made the entire process very low stress.

JJ was great to work with. He was very personable and attentive to our wants and needs. He was very flexible and patient with us. Ask for JJ if you're looking for your furniture.

JJ Lilly did a great job explaining differences on the bedding subject, he was very helpful with the process and of course he’s a cool guy!! Thanks Ashley Appleton.

Absolutely wonderful. Our Rep Tim was so helpful and his knowledge impeccable. Would recommend to all

Worked with Patty, she was very friendly and helpful.

We were very happy with Sandy @ Ashley furniture very friendly and knowledgeable

Went in for a couch and was introduced to a Purple mattress by Patty Camacho. Bought it and absolutely loved it. You need to have her help you out!

We worked with Karlie for some new living room furniture and she was amazing!! She let us take our time and didn’t make us feel pressured in any way. We ended up buying a custom Anderson couch by England Furniture and Marvel recliner by Southern Motion.

Patty offered us amazing service! She knows her products and takes the time with you! Highly recommend

Great experience working with Karlie and Jay. They listened to my needs and didn't rush me along in the decision making process.

Friendly, helpful sales person, Patty, and store manager! Will shop at Ashley again!

Excellent customer service, great sales, & willing to work with you on your purchases! Go see Karlie!

We were greeted by Sandi who was the nicest most helpful person. No sales pushing, just super helpful. Process was quick and easy.

Excellent customer service! Informative saleswoman with a great personality!

Gloria was amazing to work with and didn’t follow us around like most sales people do. It was much appreciated. So glad we came back to Ashley for a full living room set.

Jacob Lilly did an amazing job Had my mind set on a certain bed but decided to keep an open mind. He sold us on a Purple retore premier soft. The bed is conforming to your body. I believe this bed will bring many good nights sleep.

Gloria was amazing to work with- very professional, helpful, informative & personal! Thank you for helping us purchase our new sectional!

Amy was super pleasant, not pushy, but helpful. We found what we were looking for at a reasonable price.

Sandi was fantastic from start to finish!

Worked with Todd to purchase a new sectional for our new home. He was very helpful and not pushy

Sandi at the Appleton store was SO helpful! We definitely recommend going to her!

Tim was great and not pushy at all when it came to us getting a new mattress. Ask for this guy!

Amy D. was outstanding from the moment she greeted us at check in, to the final sale arrangements. She was never pushy and treated us like we were guests in her home. She respected our budget and was super knowledgeable in guiding us to the perfect purchase for our family. We would definitely recommend her to our friends and family. Stay AWESOME, Amy!

(Translated by Google) Sandi was very friendly during our stay at Ashley Appleton. He helped us in a very patient and dedicated way, he gave us some guidelines in our search. Thank you very much Sandi (Original) Sandi fue muy amable durante nuestra estadía en Ashley Appleton. Nos ayudó de manera muy paciente y dedicada, nos dio algunas directrices en nuestra búsqueda. Muchas gracias Sandi

Sandi was a tremendous help and extremely helpful and friendly through the whole process

Well in October my wife and I bought matching end tables. Fast forward to the day we picked them up and 1 of the end tables had a major flaw so they ordered us a new one. They told us they would call us the day it was delivered to the store for pick up we never received a call so we called them they said it was delivered to the store 4 days prior. This end table was worse than the 1st one. Had to order another. Once again when it was shipped no call again by this time we are both frustrated and this one to had defects. Ordered another and still no phone call indicating that it was at the store. Now we are returning the one we have and going somewhere else ti buy or tables

Karlie did an excellent job in helping my daughter find a mattress that was right for her and comfortable in our budget. We went to others before and were dissatisfied with the help. At Ashley's with Karlie was great. She asked all the right questions to get the fit and wasn't one that's worried about getting the high dollar sale, but instead wanted us to be satisfied with our purchase. Thank you

Variety of furniture there and very good service

Karlie Walker was great

Todd was very helpful and courteous to my mom and I as I'm a heavy set individual with purchasing a new mattress, adjustable frame, and cooling pillow. I recommend the Appleton location to everyone!!

Everyone was very welcoming and informative! Karlie was amazing and took her time to really help us pick furniture that fits our family needs and make sure we were all comfortable

We have been to 5 different places & finally came here & Tim did a excellent job to help us find the right mattress for myself & my Husband We are excited to get our new mattress. Laurie

Pleasant shopping experience and very friendly and knowledgeable staff!

Good experience. Went in knowing what I wanted and they took my right to the Love Seat. I was in and out quickly.

Be very careful.... Ashley likes to deliver defective furniture and, once you point it out and ask that your order be refunded since you lost confidence in the brand (7 out of 10 barstools were defective, wobbling so badly you could have easily fallen off of the barstool) they will charge you a restocking fee of over $700 and you will have no furniture, and then when you try to resolve the issue with the store or corporate customer service, you are just ignored and end up having to pay anyway so your credit doesn't get destroyed. ASHLEY = RIPOFF

Patty was super helpful and easy to work with! Not too pushy when looking at options.

We were greeted at the door by Karlie. She was helpful but not overbearing. We were free to roam the store, and she was available for questions, but again, not overbearing. When we found something we really liked, she was great in helping us get the best price; she explained details well, and again was very good at answering questions! We didn’t know if we’d find what we wanted, but we did, and I’m happy Karlie was there! We also liked learning about the different mattresses on sale now, as that’s not always something we get to do! All in all, a very nice experience. Can’t wait to get our furniture!

Karlie's helpfulness was 2nd to none from the minute we walked in the store. She helped us pick out...not one...but TWO tables for our house With her design background, she was super helpful in getting us what we wanted and what would look good. Thank you!!

We had a good experience purchasing our sofa recliner. Todd, our sales associate, was excellent to work with as well!

Todd was fantastic and knowledgeable in helping us find the perfect recliner sofa!

Very professional. Jay and Jordan did a great job very informative

Great customer service and fast check out. Carly was respectful and helpful. Thanks again!

Jourdan G was a boss man hooked it up fat for the low low. Appreciate it boss man

Clean store, professional and courteous staff!

Karlie was our sales lady and she greeted us right away. She was very informative and knowledgeable on the items we were interested in. She helped our decisions become easy!

Jourdan G was extremally helpful. He was able to show us exactly what would work with our limited space. Highly recommend

Friendly, fast, no pressure, in and out service.

The cost of delivery is too high. If you are having a replacement item delivery should be free or half of what it is. Very disappointed.

Patty was amazing!!! Helped to finding some things to make home .

Fantastic customer service and support. We had to replace our dual reclining love seat as one side no longer worked and replacement parts weren’t manufactured anymore. We received an in-store credit and couldn’t be more satisfied with the staff that assisted us. We will definitely be back with any future furniture needs.

Great experience purchasing new furniture! We were able to work out a discount on the furniture we needed and Patty explained everything very well.

Came here recently to find a mattress and living room furniture. I had been to a few other stores in the area already with my 1 and 11 year old kids where I mostly got the feeling we were more trouble than it was worth with an energetic baby, running around climbing, pulling, and jumping on everything he went past. So those were fairly quick stops before we left. We walked into Ashley and were immediately greeted with smiles and what seemed like genuinely happy people. Ms. Karlie took care of us. I can’t say enough about how her attitude, patience, and playfulness with the kids made it an amazing experience. Not only was she great with the kids but she took the time to make sure I was getting what fit my needs. Even if the furniture was less than great,( it in fact has been great so far), I would still come back to this store for the stellar in store customer service. It makes for an enjoyable stress free shopping experience.I will definitely go back to Karlie with any future furnishing needs.

Tim V was just the sales person we needed on our stressful hunt for bedroom furniture. Helped us find the perfect bed and dresser without being pushy or hovering. Let us make our decision with the knowledge he gave. Friendly. Would definitely go back to buy more great deals thanks to him.

Patty did an outstanding job explaining everything and answered our questions.

I began mattress shopping and I did not think I would find anything affordable but here I was assisted by Jordan and found one that is insanely comfortable as well as affordable.

Patty is a fantastic person to help you out! 10/10 recommend asking for her when you get to the store. She goes through every detail with you and makes sure you’re happy with your selection. If I needed more furniture I’d go back to this location just because of her great customer service and knowledge on products.

Great customer service, good prices

Nice selection

I like mattress

Todd was fantastic! Listened to what we wanted and made a great suggestion for my tall husband to get the best fit for us. Great experience at Ashley with Todd!

Tim V. was wonderful to work with. Very helpful and informative on different mattresses and had great suggestions!

The salesman Tim V.A was AMAZING!!!!!!!!!?we felt no pressure and we went to other stores and came back to Ashley, and he made us feel a million times great, that's when we knew where we were getting our dining room set, I want to say thank you so much, we are so pleased with the AWESOME experience.

Knowledgeable and friendly staff.

Patty's nice and great !

Very knowledgeable salesman. Jourdan was SO patient with me. I did purchase a mattress!

Patti was very helpful, kind and enjoyable to work with! Salespeople with her energy, enthusiasm and genuine kindness are hard to find! -Kayla Hendricks

Very good experience Patty was very helpful.. Both in english and spanish

Stopped in with my daughter to buy a night stand and Sandi was so helpful and nice. She knew where everything was and went above and beyond for us. Overall a great experience!

Gloria worked with us for well over an hour helping us to be confident we purchased something we would be happy with for a long time. She was extremely patient the entire time.

Patty was very good. She allowed us to just browse on our own, but was available to answer our questions.

Jourdan was incredibly helpful in finding a futon substitute. We came in to find a futon for my friend to sleep on whenever she visits my apartment. We left the store with a comfortable, fully reclining sofa that’s small enough to fit in the apartment for the same price as a futon, and in better quality. He made the process very easy and relaxing!!

Jourdan knew exactly what we wanted, answered all of our questions, and we were in and out in less than an hour.

Todd was great to work with. Helped with designs, etc

Patty was excellent in helping me find what I wanted. VERY helpful! Thank you, Patty!

Great friendly service. Patti helped us and was very helpful, not pushy and spent time making sure we found something that worked for our family.

Gloria Merrill was great! Helped me find the perfect couch and pillows

Excellent service from Patty in the Appleton store. And love your products.

I had a wonderful experience with Tim, our room consultant today. He was helpful but not overbearing. He kept his distance so that we could shop, but kept himself available to answer any questions or offer advice. He had a great sense of humor as well. If every encounter would be like the one my wife and I had with Tim, then I would look forward to shopping. Any future furniture needs will be through Ashley Furniture here in Appleton.

Right away walking in we were delightfully greeted by Jourdan! He help guide us in the right direction to what we were looking for. He even invited us to the Labor Day VIP Party! After browsing the wide selection of sofas we found the one we were looking for! Jourdan helped us through the check out process and made it as smooth as possible!

Sandy from Ashley @ Appleton Wi Store great customer service!!

Jordan was such a great help, 100% recommend!

Jourdan Was great

Great experience buying a mattress!

Shopped around and found the BEST product at the right price at Ashley furniture. Patty was the only salesperson to follow up And inquire about how my search was going. She was knowledgeable and professional and knew her stuff. She earned my business and their selection is second to none. 5 stars highly, recommended!! Jeff H

Excellent service by Patty!

If you buy furniture from Ashley, you should expect for it to be damaged or defective and if you try and refund it, they will still charge you the 20% restocking fee, even though the merchandise is defective and damaged. I will never shop here again. The quality of the products is below poor!!……still waiting for an answer from 4 months ago …speaks volumes for their customer service!

Patty Camacho was awesome!!

Great products and great service! Love my new dining room set.

Very friendly greeting also accommodating

Patty is a pleasure. She helped us make sure we got the most bang for the buck

I love how quickly I am greated and welcomed in! Everyone smiles and is very friendly!!

I had the pleasure of doing business with Jay, Gloria and Matt. They are extremely knowledgeable, friendly and I highly recommend working with them.😊

Amazing service Jordan helped out so much got me down to the price that was reasonable he was so helpful never felt so comfortable buying a couch .

Always great service and quality merch!

Details on delivery could be more precise, and consider people who rent.

DO NOT SHOP AT ASHLEY FURNITURE. ***UPDATE TO YOUR RESPONSE. *** Claiming that we are at fault for stipping out the side panel is a great excuse for your garbage install crew. There are 4 other doors on the same entertainment stand, and the other 3 are in perfect condition with just a much usage. This is a clear issue with the install crew and you're trying to make me look like I'm at blame. Not saying they ruined every door on the stand, just the one. Yet, you can't do anything to help us out. Passing the blame is a great way to lose customers. Bought a 4 piece entertainment stand about a year ago. Added on for the white glove installation and while the guys were setting up everything, they damaged the TV stand while putting it together. I reached out to service given we were still within our one year warranty on everything we purchased, and was informed that because it wasn't a "defect" they would not be covering the damages, even though their install team were the ones who caused the damage. We are now stuck with a less than one year old item that is missing a door due to bad installers. Even Ashley knows the quality of their furniture is awful and won't stand behind issues they create. If I could rate someone 0 stars, I would. I would recommend going elsewhere for your furniture needs. Not worth wasting your money on cheap stuff that won't make it through a year of basic use.

Tim is an excellent floor associate and helped us find exactly what we needed. Would buy again from this location. Looking forward to our new piece.

I had an excellent experience at the store with Patty's help. She was great helping me find exactly what I was looking for! The quality and price beat out 3 other stores in the Appleton area. I truly enjoyed my experience!

Tim was very helpful and provided us with the options we needed to know about. The table and chairs we purchased will be perfect for the space we have. He was friendly and personable and we were pleased with the 4 year promise, the assembly and delivery options.

Excellent experience with Tim as the sales man @ Appleton store. Very supportive and helpful on clearing my doubts on the products.

Patty was the salesperson.. She has superior qualities.

Patty was absolutely fantastic to deal with. I am a customer for life because of her. Whatever she is being paid is not enough. Please consider giving her a significant raise

Love Ashley furniture yes they are pricey but they have very good quality furniture. Plus they are very helpful with customers.. would go again

Patty was absolutely wonderful to work with. Great customer service. Highly recommend Patty and the Ashley store in Appleton.

I never post a review, but honestly the experience we had with this store has been nothing short of a nightmare. We received our $6,000 sectional back in August, and I have been dealing with trying to get the correct parts ordered since. It's July 2023, and I still have no parts to attach our last recliner to the sectional. I even sent in an email to speak to a manager instead of dealing with the parts team as another attempt, and still nothing. I'm beyond upset and frustrated at this point, and will never return. UPDATE: It's been 16 months now. Another update: 22 months and still do not have parts.

Our salesperson was Patty. She did a great job helping us pick out our fabrics and options for our sectional and tables. We will definitely call her for our next home project.

Patty, you are amazing!! 😁😁😁

We spoke with a sales associate named Aspen on the telephone trying to determine when my mothers furniture would be available. Aspen was amazingly helpful. She went item by item on when furniture would be available for delivery. I would highly recommend working with Aspen.

Great experience with Todd. Reasonably priced. Helped answer any questions we had

Amazing experience! Thank you patty!

I purchased an adjustable mattress and frame on June 1, 2023. I paid for "white glove" delivery service and, upon delivery, the footboard was missing its legs and the mattress protector was not included. Receiving a bed frame without legs is like buying a car without tires. Still waiting for customer satisfaction.

Jordan was very helpful in purchasing the ottoman which matches my other furniture. And finding the best price.

We found what we were looking for. Good financing options.

Gloria Merrill was the most helpful and was the greatest at finding all my wants and needs and now my son loves his new bedroom set thank you

Gloria was great!

The store is clean, and they have tons of options at great prices. Gloria was super helpful and friendly.

Great deal great service ,love this store!

my recommendation is get a sales person who knows their inventory. My sales lady has been there for years! omg! what a pleasant experience. I am sorry, I can not at this moment remember her name. Just ask for the sales lady who has been there the longest. you will be in good good hands.

Tim was great to work with! Wasn’t pushy with a sale and took our wants/needs for a sectional into consideration!

Patty Camacho in Appleton was amazing . Made the progress smooth, great open communication!

Jourdan helped us find the perfect sofa!! Great experience!!

We had a really nice time picking out livingroom furniture. Our salesperson, Tim, was so easy to work with and very helpful. I would definitely recommend Ashley in Appleton if you need furniture!

We had Patty C as our sales advisor and she was fantastic. Very personable and helpful, very patient as well. Ended up getting 4 gorgeous kitchen stools and fully financed, including with the 4 year protection plan and white glove delivery. Absolutely coming back and asking for her help in the future,!

Stay away from this store Purchased set of couches and recliner was not working I called and asked for service or replacement they told me would order the parts and send service to fix so first called 01/21/23 again called after 3 weeks still nothing and again and again and today 5/22/23 still nothing and recognizing my phone number and nobody answered my calls Very disappointed and frustrated and I just contacted my attorney to get involved Just wanted to say that spent a lot of money at this store the manager Jay knows well

Kubra is amazing! Love how detailed and patient she is. One reason I decided to go with ashley furn. was because of her!

Patty was very helpful

Very friendly staff. A lot of inventory to choose from.

Patty and Jay were excellent to work with!

Jourdan was a pleasure to work with.

Great store in Appleton, WI. Big thanks to Tim my sales associate. I love my Mothers Day CH table/chairs. Will definitely be back for future purchases.

Patty is fabulous to work with ~ found exactly what I was looking for ~ will definitely be back for further furniture

Very helpful and knowledgeable staff

Awesome customer service! We were greeted when we first walked in. When we saw a sofa we liked, a representative came and showed us other similar sofas and helped us make the decision. Great experience, and will definitely come back again for our next purchase!

Highly recommend!! Sandi is great salesperson very kind and always looking for better prices for you!

Patty was awesome she did a good job.

So far so good!

Great experience every time I visit, the staff members are great and they get the job done quick.

Great service! Had my daughter with me and they helped to keep her entertained while I shopped. Very informative!

Patty helped us pick out a beautiful chair for the nursery. Friendly and helpful, overall great service.

Todd was efficient and knowledgeable!

Amy was amazing! She is very knowledgeable and went above and beyond to get us the best possible deal. Great prices, great products and great staff. Thank you Amy!

I had the best experience at the Ashley store in Appleton. I bought a new mattress and adjustable base (Beautyrest Black) and could not be happier. My sales associate, Todd Jacobson was top notch in knowledge and service. Highly recommend!

Went in looking for a bed frame. We ended up discussing the issues we have with our current mattress and our long term goals to be able to swap it out and have an adjustable frame. The sales associate took a lot of time helping us out and listening to our concerns. We ended up purchasing a new mattress that my husband and I can both agree on. We also found an adjustable frame that is so amazing. I thought we’d have to wait at least 10 more years to afford. The prices were so much more reasonable than we expected and there were some great sales we took advantage of. The store manager was also really helpful in explaining adjustable bases. We never felt pressured at all and had such a positive and pleasant experience. 😊

Fantastic experience. The salespeople are great!!

Jourdan was amazing. This was my 2nd choice couch but be the other person at the other store was rude. So we came back and got this couch bc he was so amazing.

Jourdan Gregurich was our helper guy and he was amazing. He answered all our questions and was patient with us as we looked around. If I am looking for more furniture or anything like that I will be back

Beautiful store with awesome sales staff and a wide selection of furniture. Made my life easier to be able to one stop shop for furniture and mattresses!

Amazing service and selection! Their Mattress and Bedding knowledge is far more superior than any of the competitors!

Great experience, easy purchase and no sales pressure.

Beautiful store with very friendly and knowledgeable staff that made our furniture and mattress purchase easy and enjoyable!

Great selection of custom Canadel dining. Very knowledgeable and helpful sales staff.

Wonderful mattresses selection. Super knowledgeable and helpful!

Awesome store!

Great Mattress selection and the staff was extremely knowledgable!

Don’t shop here. Will not replace damaged item that was shipped. Was told to get a refund I need to bring to a local goodwill and have proof of exact item with name and address on a stub that I get from goodwill.

Jay was amazing in helping exchange mattress under different circumstances. Went above and beyond for us to make us happy!

Always great service. Never had a bad experience there!

Experience is always amazing! I have bought all my furniture from this store, including mattresses and always work with Jay. The customer service is unmatched as is their pricing and selection! I've been a repeat customer for 14 years for a reason!

We had a great experience at Ashley Furniture. Our sales associate did a great job answering all our questions. We are anxious to get our new bed ,exactly what we were looking ffor.We are happy with out experience!!!!!

Pamela Pommerening is an absolutely amazing consultant! She is extremely personable, down to Earth, and gives you all the best facts without being pushy to make a sale. She offers her own life experiences and gives the perfect amount of expertise about every item. She asks the right situational questions to get a strong understanding of your life situation and what items would work best for where you are at. If you are headed to Ashley, definitely ask for her, you will not regret it.

Horrible customer service! I walked past 8 employees of which 0 said hello or asked if I needed help. By far the worst experience I have ever had trying to purchase furniture.

Ordered a headboard, footboard and rails, when we got home it looked like the legs for the headboard were removed on purpose. Still waiting on new legs, it has been about 3 weeks and counting for replacement legs! I don't think I will purchase anything from Ashley Furniture again, it didn't seem like they were in that big of a hurry to fix the problem.

The sales person who is very nice and understood what I wanted

We worked with Jay who was absolutely amazing! We were in looking for a bed. We really didn’t know exactly what we wanted but he was so knowledgeable and was able to narrow it down for us. He worked to get the size, type, comfort, and budget to everything we needed! He was honest and made us feel very comfortable about our purchase. We couldn’t have had a better experience!!! We definitely will be back when we are ready to make our furniture purchase!

I never leave reviews on anything but I wanted to regarding our terrible service we had. It was the absolute worst customer service. They only offered a $50 dollar gift certificate to fix a problem they did (ordered us the wrong bedroom set after we told them which one we wanted). We didn’t accept that cause that’s ridiculous - ended up getting our delivery fee refunded so we were initially ok with that. Then when they messed up the second time on the same order they only offered us $50 cause it’s their ‘policy’. I would not recommend getting furniture from them. It took 3 deliveries to get all our correct furniture and we barley got reimbursed. Ridiculous.

This has been our second visit to this Ashley Store. Todd has been an amazing help and we highly recommend him! He’s helped us find our perfect ottoman, couch, and bed frame. Great honest customer service! Thanks Todd! -Brittany and Patrick

Wish there was a less than one rating. Bought a bedroom set in September.Issues were: adjustable base pulled up bed frame: contacted store immediately they had ME call the manufacturer: had to call store sales & general manager to get any action. After 4wks n many visits from service it was decided that the base would never work with the frame and to pick out a new set. 3000.00 more we r still dealing with lost or damaged furniture. called to speak to managers but they NEVER call u back. They have their money but we have no bed frame or side table. We have dealt with multiple levels at Ashley, delivery, sales staff, general managers from 2stores and they all are sorry but we still have this issue Since SEPTEMBER. This has been the most mismanaged sale. I have bought furniture before from here but can't say I would even consider walking in any of their stores again.

So many problems with our last several purchases & follow through. I could list several between the couches, and 2 bedroom sets. Gave benefit of the doubt after the couch nightmare and 1 bed delivered problemd. But THE worst was a custom made solid wood bed set purchased there. First there were several delays 6 mo worth which was beyond frustrating. They arranged a delivery without talking to us to be sure someone was home. The MOMENT it was delivered I immediately called then stating there was a chunk of wood not painted/small chunk missing & the mirror had a noticeable scratch on it. They sent someone who fixed the spot & said he would have the mirror replaced. Fast forward after several calls, texts not only not fixed but he didn't submit for the new mirror as promised or note the account. Throughout over a year I've continually requested they follow through with what that repair man said lost photos sent, resent photos upon request. I kept ALL emails, texts & when I attempted yet again recently to have it cared for they tried lying saying I just sent the request just now and it's been too long since delivery, not covered. Yet I have texts from them recently contacting me telling me i wasn't forgotten, thank you for my patience, still working on it. Non stop lies & dropping the ball. I told them I have all texts and emails & was sent a snarky response refusing to care for it. Should have looked at reviews & listened to family who had trouble there before spending all we did there.

We have had nothing but issues since we placed are order, I keep calling and all I get is we are sorry it will be another 5-7 business days. I'll be calling Monday and returning are more then 7,000.00 dollar order. They have no customer service at all. They don't care about your issues. EDIT: We finally got everything taken care of as of 1/15/2023. It took going to the store and talking with the General Manager Jay. He easily took care of every.

Mike in the Appleton WI store was super. He was so great to work with on the phone. Ordered an end and coffee table. I don’t have the items as yet but so looking forward to giving to our daughter and son in law for Christmas. Kuddos to him for his professionalism and kindness. Thank you!

Over the last few months we have been upgrading furniture and I have went here in search more than a few times. Almost everytime it's almost impossible to get someone to help. I bought a dresser for my son from here so kept trying to go back and getting more because that first experience went well. However since than it has been severely down hill. The time previous from today I was looking for furniture for my daughter and after trying to get someone to help for over an hour I left and went elsewhere and got here bedroom set. Today I was prepared to buy myself a new bedroom set and my mom and I kept trying to find someone to help us, after no luck we walked out and I guess I will go look somewhere else tomorrow. I understand being short staffed and that people are trying but at the very least some acknowledgement would be great. Let me know that someone will get to me when they can but being ignored and feeling like no one wants to bother to help is pretty unacceptable.

We were looking for 2 side chairs to replace the bench which came with our dinning room set. On line the chairs were $49 less than in store but Ashley gave us the on line cost and no shipping charges. They were so friendly. I love dealing with Ashley Furniture 💕

I ordered brand new furniture for $3000, on delivery day I was sent damaged and used furniture. I had the entire order returned. I was told I was given my full refund and the shipping would be a separate refund back to my credit card.....over a month later I am still waiting for the refund. I spoke to Stephanie multiple times regarding this and I was told it was refunded, I will look into this and so on. I placed a new order for the same furniture again, paid shipping again but this time I was given a discount for the issues with my first order and also for me not receiving the 100.00 gift voucher for the inconvenience. Still to this day I have not been refunded but I submitted a claim with the BBB and I was contacted by someone at corporate stated the reason why I was not refunded was because I was given a discount. which is a lie because the new order was placed approximately 2 weeks later and wasn't delivered for over a month later in which I wasn't charged for the order until delivery. They are just trying to cover up the fact that they are out here scamming people and taking peoples money. Not to add with the second delivery one of the legs on the couch was broken and also a hole on the bottom of the sofa in which a claim was put in and I was sent a new leg and the message from them states they will assume I will fix it myself. why would I fix it myself when I paid for the 4yr protection plan for your company to fix it. I'm to the point again to return the entire set again and go somewhere else to purchase and not Ashleys brand.

Completely satisfied with the transaction. Knowledgeable and efficient sales person.

Amy Degoey made purchasing a entertainment stand and coffee table quick, easy and painless. Will be back to buy a couch and more from her.

Todd was extremely helpful! I would definitely ask for him if you go! He helped me find exactly what I wanted was honest with me about pricing, and offered great suggestions without being pushy. He made it an easy and fun experience!

I was able to walk in, say about 3 sentences, and find exactly what I wanted within about 30 minutes. Sandi was excellent!

Tim did an outstanding job helping us buy our sectional. He showed us several options then let us privately discuss what we liked. No pressure, great quality and service! Thanks, Tim and Ashley furniture.

Loved how easy the transaction was! Also love how the company donates a bed to a child in need everytime they sell one!

Very low pressure to buy. Able to schedule delivery quickly.

We bought 2 recliners a sofa and a love seat. After the lying sales person filled out the paperwork and set up delivery we got our furniture, unfortunately it rained that day so we got wet furniture. It was documented and they said sorry. 2 weeks later the foot rest broke on the sofa so we called and they said they would come fix it, scheduled a serviceman to come out in a month and when he got here he looked at it and said they had to get parts. The idiots where told exact what was broken when we called. Now 2 months later I called to find out when it was getting fixed and I was told they had to order parts yet. I will never go in that store again and I will fix my sofa by myself. At least it will be done right then.

Met an online price, gave me a $100 credit which I received from Ashley for signing up for emails. Stefan was friendly and helpful. What more do you want from a furniture store? Great experience.

Sandy is the best sales person!

the costumer service was great. We did have some issues but our sales person was on it right away and was taken care of within a week.

Excellent experience from Bethany's help on our 2 visits to the store, the great communication on delivery day, and friendly delivery guys who arrived just when the rain started.

EDIT: 2 MONTHS AFTER INITIAL REVIEW. I have called and emailed the Ashley care email that was left on my review multiple times and have not gotten ANY reaponses. My dresser has now been exchanged 4 times and each one damaged so I am waiting on #5's delivery. I received an email stating my sectional would be replaced a week ago and they did not show up with a sectional. I responded to that confirmation email twice and left a voicemail with no response. ORIGINAL REVIEW: I opened an Ashley card and have spent around $7000 to get my first bedroom and living room sets. Delivery kept getting extended until EIGHT months after purchase. I said this was unacceptable. They magically got some pieces delivered ASAP. A quarter of what was delivered was damaged and now I'm waiting on replacement and a tech to come to my home and that has been rescheduled for months as well. The quality of the sectional I purchased is complete garbage and that's clear after only having it a couple of months. Nothing lines up or pieces together properly, it already creaks and sounds like it's 100 years old. I will never, ever, shop there again as they haven't even given me a dime back or solved any of the problems to date. Save yourself the headaches and frustrations I've had and shop elsewhere.

Terrible customer service after incomplete delivery. Had my bedroom set delivered 4 weeks ago and they didn't have the fasteners to put the frame together. They said they would send them to me and never did. Had to get them myself. If they deliver something and don't have it complete, don't trust that they will make it good.

Their furniture is mostly garbage that breaks down very fast and their warranty is a scam, but you need the warranty because whatever you buy is probably going to break pretty quick. Lead time on service is several months and they make every effort to make it impossible for you to actually get the service you paid for. Update: To clarify based on the response below. So I have to wait several months for service then get 24 hours to respond to Ashley’s call, and then get to wait another several months for service. Fantastic.

Bought a rocker recliner at a very comfortable price. Tim was very helpful and friendly. Will shop there again.

Jeff the manager and Tim our salesman were very helpful. Will update when furniture is delivered in 6 weeks

Bri was our sales person and showed us what we were looking for without being pushy and was very knowledgeable and nice.

Bought a bedroom set in Nov. 2021 and it took 5 months to arrive. I realize that there are supply chain issues, so it wasn't unexpected. However, they didn't do anything to help push the delivery along until I requested that they contact the manufacturer to get a status of my order. It arrived in good shape and the two delivery guys were cool. The problem with the delivery was that there were no fasteners to assemble the bed frame. When asked how long to get the screws, they said 4-8 weeks without even contacting the manufacturer. These screws should be on hand at the manufacturer as they are used on all their bedroom sets and will likely have stock at all times. I don't like being blown off with my concerns. Contact the company and let me know the day they will arrive so I can have it put together! They definitely don't go the extra step to answer questions. Likely won't buy from Ashley in the future because of this. Poor first impression.

Amy was awesome! She was very patient, knowledgeable, and down to earth! This was our second purchase. Five years ago Patty helped us, and she was also great! Our go to furniture store!! 😀

Great service and price matched

Wonderful service. They had everything we were looking for

Very happy with our purchase. We were torn between furniture from Ashley's and furniture from La-Z-Boy. Our sales rep Tim Van Asten was the reason the scales tipped in favor of Ashley's Furniture. Great person to deal with, down to earth and personable.

We came into Ashley to look at a sectional and were greeted so warmly by Bri. She was incredible from beginning to end. She calmly answered all our questions and gave us great decorating tips for changing our living room!! And we left about an hour later owning our beautiful sectional!! Definitely request Bri if you want a great buying experience!! She's a real jewel 😊

Second delivery and they forgot my cleaning kit both times.

Nice place and many options, but wish I would have went to WG&R because they have a lifetime warranty where as Ashley's is only 4 years and that's with protection plan.

Very helpful picking the right piece of furniture. I appreciated her kindness and sensitivity.

The individual that assisted us in finding our couch was very professional, patient, helpful and did not give us the typical heavy sales pitch! We felt very comfortable and found a couch we just love and at a great price!! In just a few days they will deliver it! There won’t be a 2-3 week wait either! Thank You Steve!!!!!

Very helpful, pointed me where the things I wanted to look at were, than left me alone to look. Was available when I had questions.

Absolutely unacceptable workmanship and non-existent customer service. We ordered Amish furniture in August, waited 2 months for it to arrive. When it was delivered and set up, further inspection made evident significant quality issues. Pieces dropped and scratched. Score marks in the finished wood. Portions of unfinished/unstained wood. Sawdust in the clearcoat finish. Stain splatter and sloppy dark globs in various locations. Ashley throws a service technician at it to "FIX" the issues...how will a service technician "FIX" subpar workmanship in a 15 minute housecall? Then, we have been continually told that trying to resolve these issues mean having us pushed in multiple third party directions (including being told to contacting Amish directly)- all yielding uninterested attempts at resolutions. It is like trying to buy a Volvo at a Volvo dealership, but told we must contact Germany to solve any problems, all through a text message exchanges only. Unacceptable. It is now the end on January. The same run around and deception from Ashley ensues. Purchase from them at your own risk and full acknowledgement that customer service will be unavailable...perhaps one would have better luck dealing directly with China.

Wonderful sales team that work with you through every step of your furniture buying process.

Bethany was great! She wasn’t pushy and helped us find furniture for our needs. Delivery was quick and delivery team was professional.

Patty Camacho and Jay the store manager are amazing, had some of the most fun buying furniture today. The whole experience was a blast!

We recently bought a mattress from Ashley's in Appleton. We had a wonderful salesman named Tim. He along with manager Jay were very helpful and fun to work with. We would also like to thank Becky for all her help too! We highly recommend shopping at Ashley's.

We had a great experience with a great salesperson, so we keep coming back and referring others. Everything hasn't always been perfect, we ordered a table that took four weeks to arrive and it was missing parts, but Ashley made it right so we keep coming back. I'm also not a high maintenance customer who treats people like garbage, so maybe that's why I have pleasant experiences.

We recently purchased a new mattress for a young child. The staff was friendly and seemed willing to try to work with me where they could. I ended up purchasing a mattress and they ended up donating a mattress to a child in need through one of their programs. Pretty cool!

Stephan was amazing and super helpful! He made the whole process of shopping for a bed and chair super fun! He turned something stressful into a stress free process!

Patty and Steve were great they are very helpful and funny which made our purchase easy. You two keep up the great work.

Patty was the most helpful sales person we have ever worked with. We had been shopping for a while at several furniture stores for new living room furniture. When we arrived at Ashley Furniture, Patty greeted us warmly as we walked in. She asked if she could help and of course we told her we were just looking. She said "take a look around and I will check in later to see if you have found anything"..... What?! My husband and I sat on several sofas and as it seemed we had settled on this one Patty was right there to check in and help. She didn't just seel us this set though, she asked what we liked and if we had any dislikes. We had asked if it had an option to order stainless steel cup holders but ultimately placed the order. The very next day she emailed us to let us know she had looked at different options. It was so nice to have her follow up. Just wow! We have already had two other couples ask about our furniture. We definitely recommended Ashley Furniture and told them to ask for Patty. Thank you, Patty!!!!

I really enjoyed working with Amy for my purchase of a sofa and loveseat. She was friendly and very accommodating. I had a question about the type of materials that these were made out of and Jay was quite knowledgeable about this. The store has a great atmosphere . Great experience thus far!

Skyler and her manager Jeff took great care of us! My fiancé and I just moved to Appleton from California. We had gift cards from Cali that we didn't know where only good at the California Ashley Homestore. He was wasn't able to give us the full amount on the cards but did approve a substantial discount to make up the difference. Skyler took the time to help guide us to a sofa that we had completely overlooked in the several hours we had be in the store that was exactly what we were looking for and in the color we needed to match other items we were interested in. Overall we highly recommend the team here and encourage anyone reading this to come in and let them help you build a house you'll love.

Made an appointment with Pamela in sales and she found and had everything i was looking for!! Bought a reclining love seat,reclining couch,king sized bed and mattress,a coffee table,night stand,2 end tables,and a tv stand with fireplace insert!! Ordered these items and the only things i have not received was the 2 end tables and TV stand with fireplace insert.They will be delivered in November and not a problem as I received 95% of my order in the first delivery.Pamela,Mary and everyone else i mingled with there at the store that day were professional,friendly and knowledgeable!!! Keep up the great job guys!!!

Excellent service! Very helpful!

Great service Great prices on quality furniture.Friendly sales staff who are very helpful.

I like the furniture and the sales people especially patty at the appleton store just unfortunately the delivery service is horrible when it comes to not scratching things up so far 3 attempts to deliver a table and each time the funiture was either damaged or globs of stain left on the table by the manufacturer ***** Update***** Was scheduled for a delivery for 9/26 i confirmed the delivery date and no one showed up and no text or phone call telling me they needed to reschedule yet another wasted day waiting for nothing

Worst shopping experience ever. The person who helped us did not know what he was doing. We had to redo the order 5 times due to his errors. Then we found out delivery to Berlin would be over $200 even though it’s not that far. Once we left the store we got a call saying we needed to come back because he shredded the wrong paperwork. Definitely will be looking at different options to order furniture next time because this was ridiculous.

This was the best experience I’ve had purchasing furniture. Todd helped me out and was so kind and patient. He helped me find a couch that I love. He was so honest and knowledgeable that I didn’t feel pressured to buy something I didn’t love. I will definitely be back to see Todd for my future furniture needs.

I explained what I was looking for and what I wanted in a sofa sales woman knew exactly what to show me! I left there very excited for my new furniture! The price and quality at Ashley furniture is absolutely wonderful!!

Very high pressure sales person. She would NOT leave us alone to browse. Felt like being stalked. Is this the way furniture sales are these days? She was practically sitting on my lap at one point. Got home to a voice mail from her. Sheesh. No thank you. We are grown ups and know what we want and don't want. And we know we don't want this pressure. We'll be looking elsewhere.

If I could give the couch and ottoman we bought a negative star rating I would. The legs are cheap plastic. Don't try to put them on yourself. But wait, just save yourself and don't buy from Ashley. After a few weeks of light use, the material on the cushions of the couch started slipping. The cushions look all saggy and disheveled. The ottoman came with the cushion sewn on crookedly. If it hadn't been for covid, we would have hauled this furniture right back for a refund. Ashley furniture us cheap and does not wear well. DO NOT BUY!!!

The sales team was great!

Caily took such good care of my family at the store! She was patient and kind. Caily made sure to take her time to ensure that I found the perfect furniture for my needs and home!

We ordered a custom made Bed set in February, paid extra to have it delivered and set up, delivered early June, but didn't have the bolts to connect the footboard. We have called several times, and it is now August 9, and still no bolts. Called a few days ago, and they were going to get right back to us on it. No return call after several days. Last purchase we will make at Ashley.

They had just the perfect chair for my dad, and the lady we had took her time and explained everything very clearly to him. And as a bonus he for the chair within a week instead of the 2 weeks like they originally said.. Way to go Ashley's

Very helpful.

Went in to look for a couple mattresses. Waited in the mattress area for a better part of half an hour. No one even acknowledged us! Several employees saw us but, no greeting, no we'll be with you shortly, nothing! Many other stores offer mattresses. We found one elsewhere. Second time this has happened here. Last time it will happen here!

Pam was great to work with. Very fun and enjoyable experience. Will be back in the future for many more purchases!

Went to a few other stores looking for functionality and comfortable furniture and were ignored cause I’m tattooed and have a family that’s wild and fun! We went to Ashley homestore having doubts about making a purchase cause how we were treated at other stores. Then at Ashley‘s a amazing employee Caily Burdick greeted us with a excellent attitude and was willing to help us thru the purchase experience and helped us with all of are questions and had awesome options and ideas to inspire us thru are custom order! I would suggest this Caily Burdick and Ashley Home store staff in Appleton best experience ever and just cause you may look different or may be spoken in a weird way for what your looking for Caily made are day A excellent one! thank you so much Jesse Zeise

Stopped In today and Pam was very helpful.

Pleasant and knowledgeable salesperson. We were able to look at several options for furniture.

Very good experience Sandi took care of all needs. Been shopping there for many purchases

Very nice and the staff was great. Caily was awesome and very helpful

They were friendly and informative.

Aweful customer service. I ordered a couch set in the beginning of February that was supposed to be delivered on April 15th, they called and left a msg that it'd be delivered that day but then never called back, nor answered and never showed up. Then I finally got a hold of someone and they told me the end of April, that never happened, now they told me the beginning of May...and now it's mid May and I still haven't got a call or email. I tried to call and cancel some of my order, the women said she'd have a sales person call me back and no one ever returned my call. I'm going on 2 months now in my apartment without any furniture. I don't think I'll order from Ashley Home Store again.

Purchased an expensive bed from Ashley Homestore in Appleton. On the day of delivery we finally got rid of our old bed. My wife was so excited for our new bed she tracked the delivery all day long. Then finally 5pm rolled around and we got an update that our bed had been delivered!! Except it never got delivered, so I called the store to express my concern. They said not to worry we will reschedule a delivery!! I stated we no longer had our old bed and we could not reschedule. They assured us they were doing everything to fix the situation. We are on night 2 of sleeping on the floor. DO NOT BUY FROM THIS COMPANY! Google makes me give them one star to submit my response, otherwise they would have zero.

Bit of a mess because of the remodeling and a 5 month wait on England brand furniture seemed a bit much but I don't know.

I stopped at the Appleton location on Saturday to check out what they had for beds and mattresses. I returned on Sunday with my family to show them what I had found. Jay helped us make the best decisions. He was very helpful and informative. I will return to Ashley to make additional purchases in the future.

We were greeted within minutes of entering. The staff was super friendly & helpful. Our salesman, Ebisa Godana "E", was very knowledgeable on the items we were interested in. If I asked a question he was unsure of he knew exactly where to get the answer & didn't hesitate. He made our shopping experience easy & fun. I highly recommend this store & salesman to anyone looking for furniture.

Staff was super friendly. Ebisa Godana helped us pick out the perfect furniture for our living room & bedroom. He wasn't pushy & gave us options & plenty of time to think it through. He was very knowledgeable about the selections. If he didn't know the answer to our questions he knew right where to get it from. We will be repeat customers! Recommend for sure!

Patty Comacho at Ashley in Appleton was the nicest sales person we ever met at a furniture store. She wasn’t aggressive, pushy, smothering, or hovering. She came across as very trustworthy. She is a fine representative for the company. We highly recommend her. Jeremy and Jennifer. Mar. 21, 2021

Worked with Pamela – and she was excellent in helping me decide on an entryway table. She was helpful in offering choices which moved my decision quickly, yet with no pressure. I will be returning to purchase a new Mattress. Five Stars for Ashley of Appleton.

Ordered a chair September 2020 had to pay in advance chair was to be here January 2021 they never called and it never came. They do not contact me they keep changing the date now they say April but only after I called. Horrible customer service they don’t care. Do not buy from them!!!!!!

We had a great experience with Ashley Furniture. Caily Burdick was who we worked with. She listened to what we said and helped us put our livingroom together! We went back to her and she helped us order just the right Kitchen set!

Pamela provided a great experience for us! She was very friendly, had great ideas, and made the buying process fun for us! She knew her inventory very well and knew exactly what to show us when we told her what we were looking for; even if we were all over the place. Thanks for making the dreaded furniture shopping not so dreadful! We will be back for any of our home needs!

Great place to shop. Prices are great and customer service was awesome. Bought a couch and chair

Very professional and friendly service, I would definitely recommend this store to anyone looking for high quality furniture at a great value.

I had been looking @ this rocker recliner online. I was pleased that it came on sale& theAshley Homestore gave me the sale price& I was also able to use the online code to get another 10% off my purchase. Very friendly personal& explaining when & where my purchase would be shipped. I am a repeat buyer of Ashley furniture. My go to seller.

Outstanding service and great deals. Definitely one of the most pleasant experiences we've had. And we would definitely recommend Ashley Furniture Store.

Very knowledgeable and friendly. Pleasure to shop there!

Great experience at Ashley's Homestore. Amy was attentive and very helpful. I would recommend Ashley's Homestore to anyone looking for Great quality furniture at an amazing price.

First place we stopped to look at replacing living room furniture. We were specifically looking for a brand recommended to us by a friend. Caily led us to the brand before we even mentioned it. We ordered custom furniture that same day. She was a huge help and we would recommend her and Ashley to anyone. Thanks Caily for all your help.

We stopped at the store to look at mattresses. We were met by Amy who walked us through their huge selection and helped us determine which mattress would work best. She gave us sanitary pillows to use for safety. She was very helpful and answered all our questions without being pushy at all. We settled on a Beautyrest Black hybrid mattress and are looking forward to delivery in a few weeks. Very nice store with great selection and helpful staff. I highly recommend Ashley Home Store.

My mother had hip surgery and needed a new mattress. We placed an order and verified multiple times when it would be delivered with Nick from the Appleton store. The delivery day came and after not receiving a call I called up to check and was told it would not come until next week. I asked what could be done because that was not the agreement. The girl on the phone said (well it's just an estimate there's nothing we can do). We cancelled the order and will be ordering from matress firm who just finished a different delivery for us exactly on time. I made a mistake in choosing ashley because of a few dollars. Don't go with the cheap company, choose quality. You get what you pay for.

They didn’t want to make the price match for the dining room table. They have me excuses but didn’t give me back the money. I do not recommend you shop here for your furniture. Bad company.

Amazing place for go shopping. The personal is friendly I recomended 100,%.

Patty was extremely nice, helpful and knowledgeable about the products I was interested in. I had a great experience.

Worked with Caily and she was amazing. We had gone to 5 other furniture stores and it was not even a comparison. @ BostonFAM, I hope you take good care of her.

Friendly and helpful associates everytime we shop. We've shopped at Ashley's for over 10 years. Prices are fair and delivery service is always timely. During the Covid- 19 pandemic, we purchased a high profile box-spring that we ended up not liking. The associate was very polite and helpful about getting us what we need. We got the new lower profile ordered right away and delivered to us and exchanged easily all within three weeks. This is just one of our several great experiences.

Brandon was awesome to work with. Got exactly what we wanted, in and out quick and great customer service.

Sandi was very helpful, efficient, was able to answer all questions.

Very nice store; very friendly staff!

They were very good with working with a budget and willing to help with financial options

The Appleton location is sooooo nice!!! The staff are extremely help and listen to what you want. They are not pushy and they are honest.

Love shopping at Ashley. Been getting all my furniture needs from them for years. This last time got to work with Patty and she great at explaining everything from bedding to living room. Highly recommend her.

I was greeted right as I walked in by a very friendly gentleman. He gave me a quick rundown and let me look around with occasional checkups on what I was seeing. The choice there was fantastic and I had bought a sofa within 2 days of shopping. Overall great experience and selection.

We purchased a living room set from Ashley Furniture a few months ago. We went to the store expecting to be hounded by sales people, however, it was quite a pleasant experience. Our sale representative, Caily, was very attentive and did a terrific job of assisting us without being overbearing. She allowed us to browse and when we had questions she was easily located. Once we made our decision she was very open with the fact deliveries were taking longer than normal due to the current COVID situation. She was extremely knowledgeable on the products we looked at and made purchasing our new furniture a good experience. Caily is a great asset to your team.

I purchased a section in April of this year 2020. I bought the protection plan and the protection plan was never entered into the system. Now surprisingly GBS (The protection plan) company is saying that it'll be 15 days until my claim is even entered. Tried calling the store, tried calling customer service, left multiple voicemails and no response. I will never buy anything from here again. Terrible customer service and they don't stand behind their products. Save your time and money and go somewhere else. And to the store owner who replied, you just proved that you don’t stand behind your products. Your store manager was supposed to call me back or fix the issue and that was over a month ago. Learn customer service skills and teach them to your employees.

We were at another local furniture store 2 times before going to Ashley and we did not receive half of the customer service in both times combined as we did one time in Ashley! We really enjoyed working with Todd. He was very helpful in placing our custom order!! Highly recommend going here.

Went here in search of barstools. I was helped by Brandon he was very helpful and knowledgeable about the selection. They actually have good quality barstools and you can customize them to your personal preference. Brandon was a great help to me. 👍

We purchased a table and chairs from Ashley that started bubbling conveniently a year after we got it. There are strips of laminate on the top, so when one started bubbling it caused a chain reaction. No big deal, we had the insurance right? Wrong... they denied it saying it was a manufacturers defect. Well surely Ashley would stand behind their product right? Wrong again.... after 9 months of me always having to follow up, they finally called back to tell me there wasn’t anything they could do. They said it was due to water damage, so I guess you aren’t supposed to wipe down a table. I will never step foot in Ashley or Furniture and Appliance Mart ever again.

We purchased a table and chairs from Ashley that started bubbling conveniently a year after we got it. There are strips of laminate on the top, so when one started bubbling it caused a chain reaction. No big deal, we had the insurance right? Wrong... they denied it saying it was a manufacturers defect. Well surely Ashley would stand behind their product right? Wrong again.... after 9 months of me always having to follow up, they finally called back to tell me there wasn’t anything they could do. They said it was due to water damage, so I guess you aren’t supposed to wipe down a table. I will never step foot in Ashley or Furniture and Appliance Mart ever again.

We got 3 stools for our counter bar. Very good quality, we love them. Salesman wasn't pushy, very nice working with him. I think we'll look for more from there. 😊

I purchased a mattress and boxspring at Ashley Home Store and was greeted immediately by Anthony. He was knowledgeable but didnt pressure me. I looked at several sets as he explained the differences in quality and price! Very friendly and knowledgeable! He is an asset to your Store! Thank you Ashley Home Store.

Good customer service, but they didn't have exactly what we we looking for. We are picky.

Ordered furniture and it took two months to receive. When it arrived a piece was broken and when I called to get it fixed the response I got was email a picture in, no apology and no offer to fix the issue immediately.

Bought wrong size furniture for my home furniture before virus. Still haven't received anything yet in my house.

I have never been more disappointed with an online purchase in my life. I have been attempting to get my order resolved for two weeks now. It is extremely frustrating to have to go through this process. Send me direct messages and I will tell you every detail of why I will tell every person I know to RUN, NOT WALK away from Ashley.

This Ashley branch knows how to do customer service correctly. Not to pushy, very helpful and very friendly. It is a very welcoming experience that truly makes you feel like they are appreciative of your business. This was from the manager down to the sales staff. They seem to have a great work environment there!

Purchased love seat , sofa and two ottomans. Along with 2 additional pillows. Two of the pillows were extremely lumpy , sewed wrong. They were returned in January for replacement and now in June with several phone called that were never answered and messages not returned , we drove to store to be told they was no order ever placed. Can't imagine what would happen if I returned sofa. Never again

We started looking in all the wrong places! Thankfully we met Caily B. at Ashley furniture! A true furniture expert! And told us everything we needed to know about the different bedroom sets we were planning on buying, we decided in a gorgeous dark wood 5 piece bedroom set, and we could NOT be more excited! The prices are reasonable for the quality, and we cannot praise the amazing staff, and especially Caily B. enough for helping us with our new furniture, and our buying experience! We will be back for more! 🖤

We started looking in all the wrong places! Thankfully we met Caily B. at Ashley furniture! A true furniture expert! And told us everything we needed to know about the different bedroom sets we were planning on buying, we decided in a gorgeous dark wood 5 piece bedroom set, and we could NOT be more excited! The prices are reasonable for the quality, and we cannot praise the amazing staff, and especially Caily B. enough for helping us with our new furniture, and our buying experience! We will be back for more! 🖤

I just wanted to share my experience with Ashley furniture since they seem not care about the quality of our furniture. It all started with some very expensive leather furniture that we bought from them. We bought the warranty that we have had to claim over 4 times for cracks, peels etc. They then refunded us the cost of furniture and told us we could pick out new furniture because they could no longer fix it. Once we picked out our new furniture we got a table that was delivered with a chip in it. We then had a new table that was delivered that AGAIN had another chip in it. Is it so much to ask to have a piece of furniture that is decent from this store? We then complained again.... just to receive a phone call from one of their employees saying that it was "over done" and they would give us $75 for the table and that we are stuck with the chip in at. I don't understand this?!?! Our table was over $1000. Why would we want something with a chip in it? Why would we want $75? Why can't we just have our furniture that we paid for without anything wrong with that? Why is it "over done?" Is it so much to ask to have a decent piece of furniture delivered to my house? I definitely will not be shopping here after the last phone call I have received from them and how rude the man was on the phone to me. I just felt like you all needed to know the customer service that Ashley furniture provides to their customers.

just wanted to share my experience with Ashley furniture since they seem not care about the quality of our furniture. It all started with some very expensive leather furniture that we bought from them. We bought the warranty that we have had to claim over 4 times for cracks, peels etc. They then refunded us the cost of furniture and told us we could pick out new furniture because they could no longer fix it. Once we picked out our new furniture we got a table that was delivered with a chip in it. We then had a new table that was delivered that AGAIN had another chip in it. Is it so much to ask to have a piece of furniture that is decent from this store? We then complained again.... just to receive a phone call from one of their employees saying that it was &"over done&" and they would give us $75 for the table and that we are stuck with the chip in at. I don&'t understand this?!?! Our table was over $1000. Why would we want something with a chip in it? Why would we want $75? Why can&'t we just have our furniture that we paid for without anything wrong with that? Why is it &"over done?&" Is it so much to ask to have a decent piece of furniture delivered to my house? I definitely will not be shopping here after the last phone call I have received from them and how rude the man was on the phone to me. I just felt like you all needed to know the customer service that Ashley furniture provides to their customers.

just wanted to share my experience with Ashley furniture since they seem not care about the quality of our furniture. It all started with some very expensive leather furniture that we bought from them. We bought the warranty that we have had to claim over 4 times for cracks, peels etc. They then refunded us the cost of furniture and told us we could pick out new furniture because they could no longer fix it. Once we picked out our new furniture we got a table that was delivered with a chip in it. We then had a new table that was delivered that AGAIN had another chip in it. Is it so much to ask to have a piece of furniture that is decent from this store? We then complained again.... just to receive a phone call from one of their employees saying that it was "over done" and they would give us $75 for the table and that we are stuck with the chip in at. I don't understand this?!?! Our table was over $1000. Why would we want something with a chip in it? Why would we want $75? Why can't we just have our furniture that we paid for without anything wrong with that? Why is it "over done?" Is it so much to ask to have a decent piece of furniture delivered to my house? I definitely will not be shopping here after the last phone call I have received from them and how rude the man was on the phone to me. I just felt like you all needed to know the customer service that Ashley furniture provides to their customers.

We bought our living room set, and love it! Great customer service too!

Very happy with all the help Caily did for us while my husband and I decided on order your new bedroom set. Very helpful and knowledgeable at explaining everything to us! 😊👍

🛋️🛋️🛋️🛋️

05/28/20: I wanted to provide an update. About a month or so ago when the replacement table came, the serviceman said I would be getting a new chair due to the damage on the existing chair. That has yet to happen. It also looks like Ashley overcharged me for my total order back on 03/27. I called and asked to talk to someone about the overcharge several weeks back and was told I would get a call back. As of now, I have not received a cal back. I called again today and after being on hold for a while I left a voicemail. Let’s see if I get a call back this time. Overall- the entire experience has been awful. 04/14/2020: I purchased a dining room table and a rug on 03/27/20. I received the rug in about a week. I love the rug but it smelled musty so I had to air it out. I would expect a $100 rug to not smell musty, so slightly disappointing but I can live with it. My table came in just over a week. As my husband started to unwrap one corner he noticed the wood was split and a part of the wood was broken off. After spending a good 3 hours on and off on hold waiting to talk to somebody, I was directed to the company in which I purchased the table. Turns out when you order online through Ashely Furntirw your not necessarily buying from Ashley. So this company had me send pictures of the damage. STIILL no word if this company is sending me a replacement or if I have to wait for some type of approval. This is as of 04/14/20. I will never purchase from Ashley again. I should be sitting at my new table by now giving glowing reviews, but sadly I am not. At this point I’m just hoping to get a replacement table that is not broken for my money.

They are a little more expensive than I can afford

We spent Sunday afternoon at the store with Brandon shopping for a new mattress and a reclining sofa. This young man is so thoughtful, kind and extremely knowledgeable. He didn't rush us or try to pressure us to make a decision. Brandon made this a very pleasant experience. We will always shop here and wish Brandon nothing but the best. Brandon has obviously spent time doing his research and can answer any questions you have to make an informed choice.

I've had a difficult time finding furniture that I can afford and getting credit that wouldn't break the bank for me. Then I went to Ashley Furniture on my daughters recommendation. She loves her new furniture and her entire experience with Ashley Furniture. From the moment I walked through the door, I felt in good hands with Caily Burdick. She listened to me and went above and beyond to help me get what I wanted with financing that I can actually afford. Now I have furniture that I love at a price that I can afford and all of my furniture related stress is gone thanks to the whole team! I would like to thank Kimberley and Jay for their help with the process as well.

They are not fully disclosing of return policies.

I absolutely love the service and selection this store has. Tim was wonderful to work with and if we can find a way to make our favorite choice work in our space, we will definitely be back! We will also definitely be back for any other furniture needs.

Yes purchase furniture from here and never well again they scratched my new florus the furniture was banged up dented scratched and now I have to deal with the insurance company and having people come to fix the furniture with a piece of wood they pop off in pop back on it is very cheap for what you pay for

We are very happy with our purchase. Brandon was very helpful with selection and Nick helped us work out details for our delivery and haul away. Store has beautiful furniture and accessories.

Friendly people and met us at the door.....but did not have what we were looking for.....they think bigger is better...but that is not always true!! We were looking for a fireplace tv console 55 inches long.....They only had 60 inches or longer because that is what sells the most....what about people with limited space ??

Salespeople are so pushy

Fast and convenient

Only go during the sales. You'll still be ripped off but less

The only reason they got one star is there was no option for 0. Will never go back. Worst customer service ever after purchase

Great store, went to 3 other stores as well and settled on Ashley. I purchased 2 chairs with better quality build than competition at same price.

bought A couch and sofa and chair from here. I believe we worked with Tim, he was awesome. My son played with every pillow and played with all the electric recliners and he didn’t care. He fixed the pillows and recliners and walked the store twice. Found what we wanted and he even stayed after hours so we could buy that day. He went above and beyond.

This review is long overdue since we've been in our new house, but hopefully it will be helpful. We built a new house and ordered ALL of our furniture from Ashley. We ordered AND paid for it up front more than a month and a half ahead to guarantee that it would be delivered the day we moved in. Low and behold move-in day came and my daughter's bed wasn't on the truck. . . . backordered. How did it get backordered if everything we bought was in-stock and paid for???? That was several phone calls and a reimbursement as the sales lady with whom we dealt with was all of the sudden hard to get a hold of. She got her commission, not her problem. We took our business elsewhere for the bed. I wish we had went somewhere else to begin with because the furniture quality is HORRIBLE!! The finish on our dining room table started peeling off only after a month. The coffee and end tables are doing the same thing. The chairs are wobbly and our bed fram is cracking. This was all within a month of purchase. I would not recommend this store to anyone. You would have better luck with lawn furniture!!

Very friendly. Very helpful. Prices are fair and quality is up to par. Great store. I will be shopping for all my furniture there from now on.

This place is awesome. Very nice people. They have very nice stuff.

Saw a better price in their ad and they price matched as promised. 3rd time working with Sandi. She's very nice.

(Translated by Google) The staff very attentive (Original) El personal muy atentos

I do not recommend. I called to set up a delivery date and was told it would be delayed. When I purchased the furniture I was very unsure about waiting 6-8 weeks but the sales person that helped me kept assuring me that it would be here in 6-8 weeks. I was NEVER notified that it was going to be delayed longer. If I knew it would take longer than 8 weeks I would have went with a different company. The lady said it was my fault because I customized the fabric never once apologized for not receiving a call back or anything.?I asked to speak to a manager who wasn’t available so I left a voicemail and NEVER got a call back. Then I called back spoke to a Manager but couldn’t do anything about it. So I asked to speak to his boss. His boss was not in so I left a voicemail. It has been 5 days and still have not received a called back. For someone that just spent about $3,000 from you and paid all in full you would think they would treat customers better so that they would come back. I would recommend going to another furniture store before going to Ashleys.

We ordered a couch over Labor Day weekend. A four piece Sectional to be exact. The end of the sectional was not the correct piece on the first delivery. It took them THREE different delivery times to finally send us the correct piece. For their many mistakes they told us that part of the sectional would be completely taken off our invoice. We thought that was pretty fair, so when the first bill came it was a lot cheaper than we expected which we were pretty impressed with. THE SECOND STATEMENT CAME IN THE MAIL AND WE WERE BEING CHARGED FOR SOMETHING WE TOLD WE WOULD BE REFUNDED FOR. On top of it. When the rest of the sectional arrived, the small metal clasps that holds it all together, don’t even line up so the addition piece doesn’t even latch to the rest of the couch. Any time I address an issue with the sales lady we purchased from she tells me to call other people that don’t respond or have no answers to the issue. it’s been a month a month since we purchased the couch and the quality is so bad it’s already ruining the material where did we sit the most. Lastly, the metal clasps I was talking about that needs to be repaired, well we were told a service tech would get ahold of us so come out and fix the issue so the pieces all fit together. Well guess what. WE HAVENT RECEIVED A CALL YET! The worst customer service. EVER

NOW! I can finally write my review about my experience because today 10/30/2019 my couches were finally fixed! I purchased my couches, table, rug, and tables back in May.The deliver guys were GREAT set everything up really fast and was really polite. I was was only able to get my couches that day I had to pick up my table, rug, and lamps at the store.When they were done setting up my couches I noticed two tears in both of my couches they said the one tear was probably from them when they took it out and slid it on the ground. The guy said, "no problem we'll get you NEW couches" Long story short I wasn't able to get NEW couches after I was promised. The company wanted to send repair guy to come look at them. I live in Oshkosh and the repair man only comes to Oshkosh on Wednesday and Thursdays.. DURING WORKING HOURS.It was nearly impossible for me to take off work so my boyfriend had to stay behind and wait for him got show up. I was under the impression my couches would be fixed THAT DAY since they've had pictures of my couches. NOPE. More pictures were taken and the fabric was just ordered that day and then we had to make ANOTHER appointment for him to come back again and actually fix it. Which again is during working hours and I'm not taking off for something that isn't my fault.During all of this the customer service team was terrible keept promising me the repair man would be there after a certain time because that's when I could get off work.On top of my couches being torn and taking almost 5 months for them to just fix it.. my tables I got were in bad shape as well when I picked them up at the store. when I put them together the table screws weren't tapped in correctly. If you get something from Ashley you better hope nothing is wrong with your furniture because it takes forever from them to fix it and it's on THEIR TIME. Even though it was their mistake they make you work around their schedule.This was my first purchase ever buying new furniture and I was beyond excited to just be let down. I'll never but anything from here again.

Do not purchase from this store! I bought a sectional patio set for a 3 seasons room. After 2 weeks the center cushion insert fatigued causing excess upholstery wrinkling. Numerous calls were made to the customer care dept. before a new cushion was set up for delivery more than 6 weeks after the first call. When notified of the delivery date I requested that a service rep accompany the delivery to evaluate additional cushion sagging as well as the upholstery material showing signs of matting. The time frame for Ashley’s arrival was anytime after noon. Unfortunately they came at 9:00 a.m. resulting in a “no one home” situation. Another service request was made with a noon or later time frame. Once again Ashley showed up at 9:00 a.m. when no one was home. Yet another call to customer care at which time I requested to speak with a supervisor. The supervisor I spoke with was unbelievably rude & argued with me regarding the appointment time. Given enough of this reps lack of customer care I requested to speak with the next level of supervision. All of this resulted in another mid morning appointment for a day when someone would be home. On the scheduled day the service rep greeted my wife with “you’re finally home”! After less than 5 minutes reviewing the issues his assessment was simply “that’s the type of foam Ashley uses. If firmer material is desired, go to a business that sells foam and have Ashley’s replaced”. As to the upholstery matting: “it’s no different than a sweater matting after time”! Wait! The furniture, which cost $1700, was delivered in mid July! I understand wear over years of use but 2 months is hardly reasonable for a product with this price point to show signs of wear. This experience is a warning sign for anyone considering Ashley HomeStore for their furniture. They do not stand behind their product and most importantly their Customer Care department is anything but “caring for the customer”.

The customer service was awesome, I didn't feel pressured to get in and out with all 5 of my lil ones, they have a play area to keep ur kids busy while u can shop with a peace of mind.

After a 5K purchase, I’d expect high quality customer service. We ordered a bedroom set in June and paid for delivery and set up only to have said bedroom set delivered just this past week. 4 months later! The first delivery was incomplete which meant the bed still could not be set up. Instead of Ashely solving the problem and letting me know about when their error would be corrected, I sat on the phone a number of times waiting to connect with someone who could resolve this issue. This was then corrected over 2 weeks later. 0 accommodations or credits were given to me. I have had incomplete messages out to the store and customer service with no follow up. The local store refers me to customer service and customer service tells me they will get back to me. Still waiting. A bed set that was supposed to be delivered in 8 weeks “almost always sooner” took 4 months. Terrible communication and customer service and no credit to us for the extra time, inconvenience and incomplete delivery the first time. We will not be back and would not recommend Ashley.

We had a wonderful experience with Ashley furniture! From the second we walked in and Nick kindly greeted us to the excellent customer service the entire time. Our table had a delay and Nick went above and beyond to help us and did an amazing job! He is very knowledgeable and helpful. The delivery guys were also great and had our furniture set up in no time. All around a great place and we would highly recommend. Jim & Stacey O

Better than I remembered.

Had wonderful customer service from sales and management.

We were looking for a new living room set. Our salesman was very kind and helpful. However, due to circumstances that are out of his control we ended up going to WG&R Furniture and getting a great deal on the exact same living room set.

Not bad over priced on alot of things

Brandon is the best sales associate I've dealt with!

I really purchased an end table at the Ashley HomeStore in Appleton, WI. The end table is very good quality at a reasonable price. Nick Elko, the assistant store manager, went the extra mile and put the end table together at no extra charge.

Delta with Nick Elko, he was very polite, and very knowledgable. Nice selection of end Tables, we purchased two tables with. His help.

Great place great service , sales person greeted us showed us and let us shop without following around.

I purchased furniture from them last year. Had nothing but problems with the miss communication amongst staff members, Delivery was a mess. I was told that my coffee tables would arrive at a certain time, recieved the call that they were at the store be picked up. drove 20 miles 1 way, and they were not there. Was told to come back a different day, the main coffee table does not look good. I purchased 2 lamps, 1 dosent work properly, store said they would replace it. They never called that it was in. The overall experience was horrible. Not happy with Ashleys.

Terrible quality. Terrible customer service. Unwilling to cover anything with an extended warranty purchased. No help at all from customer service representatives. Unable to stand behind products, workmanship, or customer. This is customer service at its absolute worst. I will never shop there again and warn all future customers if what waits for them after the sale is made. Unbelievablely shameful.

Terrible customer service terrible quality. Ashley refuses to stand behind an extended warranty which we purchased but was able to able find loopholes for every single piece of damage and why it isn't covered under the extended warranty. I filed the complaint with the Better Business Bureau and recommend that everyone else who has this experience file one also. I will never go back to this store ever again.

Only slight disappointment is furniture delivery is costly. Other furniture stores in the area deliver for free.

Worst customer service I have ever experienced! Don't buy into the protection plan. Took 2.5 months for them to tell me the damage wasn't covered. I was also told they couldn't order replacement parts so we feel like we got scammed into the protection plan. Now I'm trying to get a hold of a manager to get a refund for the protection plan. Called a few days ago asking for manager, I was told she was busy and has to call me back within 24hrs. Never called me back. Called again today and manager was busy again. Still no call back...non stop being told I would get a call back and never once got a call back.

I purchased a beautiful tv stand with an electric fireplace in it that I love, but the customer service I received was horrible. During the tv stand being put into my vehicle the worker dropped one of the drawers that broke. To fix the problem, he went and took the drawer off the floor model and gave it to me. When I got it home it was not the same drawer, so the next day I called the store and they apologized and said they would order me a new drawer and the worker told me it would be one week to get the drawer in. Since I heard nothing in a week and a half, I called and no one knew anything about the drawer. I proceeded to call each week asking about the drawer and was told it was ordered then the next worker told me there were no notes discussing a drawer being ordered. I waited a month to get one single drawer ordered with no reimbursement from the company or apology. Instead workers tended to be rude and unhelpful to me after making a large purchase at their store. Additionally, when the drawer was finally delivered there was no hardware in the box such as the handles and screws to use in the drawer. It was evident these employees do not care about the customers, and I will not be purchasing more furniture from such an awful company.

I purchased a beautiful tv stand with an electric fireplace in it that I love, but the customer service I received was horrible. During the tv stand being put into my vehicle the worker dropped one of the drawers that broke. To fix the problem, he went and took the drawer off the floor model and gave it to me. When I got it home it was not the same drawer, so the next day I called the store and they apologized and said they would order me a new drawer and the worker told me it would be one week to get the drawer in. Since I heard nothing in a week and a half, I called and no one knew anything about the drawer. I proceeded to call each week asking about the drawer and was told it was ordered then the next worker told me there were no notes discussing a drawer being ordered. I waited a month to get one single drawer ordered with no reimbursement from the company or apology. Instead workers tended to be rude and unhelpful to me after making a large purchase at their store. Additionally, when the drawer was finally delivered there was no hardware in the box such as the handles and screws to use in the drawer. It was evident these employees do not care about the customers, and I will not be purchasing more furniture from such an awful company.

They have quality products and extremely helpful people willing to work with you to find the perfect product.

Usually I like to look on my own but Nick Elko greeted me when I arrived and he was so helpful. He listened carefully to what I was looking for and directed me to some awesome choices. He then gave me other suggestions that were great, which told me that he really knows his stuff. I bought a dresser and am going back to buy a couch and wall hanging. I highly recommend this store for their selection and customer service.

The sales person was friendly and very eager to help even at the end of the day on a Friday. (plus two stars) We found some bar stools that would work for what we wanted even if the color was not the best. They took a month to arrive. (minus one star) Assembly was easy, the quality is average. About the same as you can get at Target or Walmart, or maybe a little better. (Plus three stars) Our metal bar stools lasted 15 years. I give these five years. Of the two stools, one of the swivel is very hard to turn and the foot rest on both is cut at such a harsh angle that it is painful to rest a foot on w/o a some kind of footwear to protect you. (minus one star) The overall concept engineering is good, (Plus one) but the quality is average (minus one). It is nice that they come in a 24" height option, (plus one) but they need better color options. (minus one) Most homes/apts. do not have dark wood or grey trim. Most homes/apts. have honey oak or white trim and cabinets. When the sales person called after the stools were delivered she spoke so fast that it was not until I heard the words bar stool that I was able to piece together she was calling from Ashley to find out if I liked the bar stools. I said they were O.K. just to get off the phone.(Plus one for the follow up/ minus one for quality of the call).

Over priced

We can not express how pleased we are with the service, products and delivery service. Our salesman (Brandon Perrin) listened to what we needed and steered us in a direction that we would never have thought of. We would highly recommend Brandon to everyone. Our delivery team truck T 8, Lucas and Justin were very professional. They did an excellent job. As for our furniture we love it. We bought a power lift recliner and a power recliner sofa. We are both heavy set people and they work great.

(Translated by Google) It has very nice furniture per a bit expensive 😃 (Original) Tiene muebles muy bonitos per un poco caros 😃

Awesome customer service. We have a power recliner that the foam was worn down. The serviceman did a great job replacing the fam. Checking The mechanisms, and making sure we were completely satisfied. Thank you for great care!

We were thrilled with the entire process of our recent couch and loveseat purchase at Ashley. The selection was vast and diverse in styles and price range. The sales associate was informative, helpful, and knowledgeable. And the delivery professionals were respectful and incredibly helpful. On top of that, I received a phone call the day after the delivery and pick up of our old furniture that, in looking through the old couch that they took away, they found my Master's Degree ring that I had lost years before! The ring meant so much to me and it was always a mystery where it could be. Mystery solved! I was thrilled to pick up the ring and almost cried tears of joy. We now have new furniture that we love, and I have my ring back! Thank you, Ashley Furniture HomeStore!

My wife and I recently purchased a new couch and loveseat. We absolutely loved the entire process, but it was the delivery and take away of our old furniture that makes me want to write this review. The delivery men were professional, helpful, and knowledgeable. They took away our old, and brought in the new and it looks great. The day after the delivery of the furniture I received a phone call from one of the delivery men that said that, in the process of looking through the couch they found my Master's class ring that I had lost years prior! The ring had always meant so much to me, and I wondered where I could have lost it. Turns out I lost it in the couch! I picked up the ring the following day. I am thrilled to say that we love the furniture, and I love having my ring back!

Manager guaranteed print on chair would be centered, when it came it wasn't. She claimed never to have made that statement. (I was very clear about that) 2 years later lounge chair linkage fell apart. Poor service to get fixed. I would not recommend

Best experience ever. Bought a new piece of living room furniture. First new purchase in over 15 yrs. Salesman was awesome. Delivery men were fantastic. Great experience and. Would definitely shop there again.

Taylor was really helpful to us. We went in and bought 2 new pieces of furniture. She was knowledgeable and helpful without being overbearing. We would definitely go back and work with Taylor again.

Nice Furniture

Fabulous experience. Patty was knowledgeable - and fun! Highly recommend this store.

Very Friendly and Patient Staff. Great Prices for Exceptionally Great Quality Furniture.

HORRIBLE! ABSOLUTELY HORRIBLE customer service!!! I bought a king size bed and this bed was delivered with the wrong rails and sat with the mattress literally 5ft off the floor. The damage to the foot board was so bad that they took a Sharpie of all things and colored it in to try to hide the damaged spots! Not only that but when setting it up they banged the headboard into my dresser damaging both my dresser and the headboard!!! After a couple weeks of me having to deal with this ridiculous bed I finally got a new footboard and rails but once again upon delivery the headboard was broke. 5 times now they have attempted to order/deliver this headboard and every time I get a phone call an hour before hand cancelling delivery because it's "too damaged to deliver" . I have sent multiple emails and made multiple phone calls and get promised calls back by supervisors and NO ONE ever calls! It has been a month and a half and as of today... I am once again waiting for a supervisor to find time to call me back. Issue STILL not resolved!!!

Great service!

Good people to work with

Great place to buy furniture.....and they price matched a sectional we looked but found cheaper at another place. It was fantastic.

This place has spectacular deals. I've been searching for a leather reclining sectional sofa. I've looked locally and online. So far, no place can beat their deals. The sales associates are friendly and helpful. They give you a quick tour but then they don't hover around. I hate it when sales people follow you around, not allowing you to think for yourself.

I went in to the store so get a new sectional and worked with an extremely irritating man. He didn&'t seem to know how to place the order and then promised that we would have it in less than a week. The first sectional we looked at we wouldn&'t have for about 5 weeks so we passed on it and picked out a different one that we also really liked and he told us we would have it in about 2 weeks. Well we get to the computer to set it up for delivery and while he was doing that pushed so hard for us to get the protection plan and all these cleaning things we kept saying we didn&'t want. After another hour of waiting we where told now that we wouldn&'t get it for about 4 weeks March 28th this time we caved frustrated and said fine. I got a call a few days later saying it wouldn&'t be able to be delivered until April 6th again now pissed said fine. I then get a call on March 29th telling me Now April 14th!!!! Nope done I told him if we didn&'t get it by April 6th or sooner I would cancel my order and demand a refund. They then called me back saying they could now deliver April 2nd or 3rd so why did they try to change my date all the way to the 14th.Unless you want to get the run around just stay away not worth it they lie and can&'t keep anything straight.

I went in to the store so get a new sectional and worked with an extremely irritating man. He didn't seem to know how to place the order and then promised that we would have it in less than a week. The first sectional we looked at we wouldn't have for about 5 weeks so we passed on it and picked out a different one that we also really liked and he told us we would have it in about 2 weeks. Well we get to the computer to set it up for delivery and while he was doing that pushed so hard for us to get the protection plan and all these cleaning things we kept saying we didn't want. After another hour of waiting we where told now that we wouldn't get it for about 4 weeks March 28th this time we caved frustrated and said fine. I got a call a few days later saying it wouldn't be able to be delivered until April 6th again now pissed said fine. I then get a call on March 29th telling me Now April 14th!!!! Nope done I told him if we didn't get it by April 6th or sooner I would cancel my order and demand a refund. They then called me back saying they could now deliver April 2nd or 3rd so why did they try to change my date all the way to the 14th.Unless you want to get the run around just stay away not worth it they lie and can't keep anything straight.

1st time in Ashley's. Would definitely buy from them again.

Excellent selection. Prices are decent too. Staff is friendly and helpful, but not overly pushy.

love this Appleton store! beautiful styles and super staff, I've been going here for years

This place is a rip off and they will find every reason not to price match. They won't even price match their OWN online prices, which are cheaper than in-store. The furniture is sold at WALMART and the price difference is so significant you would still pay less by using a personal credit card and incurring the interest. Do your research before you buy from this place and read the fine print!!!

Patty was a friendly face who greeted us at the door! Knowledgeably assisted us with our purchase and made it a fun and easy experience.

Ashley HomeStore was Terrific... My salesperson was help and very knowledgeable in everything that was purchased.... I was very happy with the selection of furniture on the floor. I will be going back!!!!

Todd knows his stuff, our third transaction with him in the last year and a half

Ashley has proven to us they will go to great lengths to take care of their customers, Thanks Mike and Billie for the great customer service!!!

Overall great experience & excellent prices. Delivery crew was professional, extremely nice & efficient.

Wow! Sandi was terrific and so helpful! I found just what I was looking for and more!! Thank you very much!!

Nice selection of good quality furniture at fair prices. Worth looking at before you make your final decision.

Great selection, good prices, and the staff has always been very helpful. I have bought items from them several times, and will def go back

Don't bother wasting your time