Ashley Appleton, WI
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
My husband and I went to Ashley's Furniture years after they had remodeled. Prior to their renovations, I always had excellent customer service experience there. Their furniture pieces are amazing. Recently, there was a sales associate name, Patty who greeted us. Throughout the time my husband and I were browsing around the furniture store, countless times she kept interrupting. She repeatedly asked us for our personal information and questions. It made us both really uncomfortable. Her behavior was poor and very unprofessional. If you shop at Ashley's, I would not recommend going to her. Thank God we did not provide her with the facts or address to our new home.
the costumer service was great. We did have some issues but our sales person was on it right away and was taken care of within a week.
Excellent experience from Bethany's help on our 2 visits to the store, the great communication on delivery day, and friendly delivery guys who arrived just when the rain started.
I opened an Ashley card and have spent around $7000 to get my first bedroom and living room sets. Delivery kept getting extended until EIGHT months after purchase. I said this was unacceptable. They magically got some pieces delivered ASAP. A quarter of what was delivered was damaged and now I'm waiting on replacement and a tech to come to my home and that has been rescheduled for months as well. The quality of the sectional I purchased is complete garbage and that's clear after only having it a couple of months. Nothing lines up or pieces together properly, it already creaks and sounds like it's 100 years old. I will never, ever, shop there again as they haven't even given me a dime back or solved any of the problems to date. Save yourself the headaches and frustrations I've had and shop elsewhere.
Terrible customer service after incomplete delivery. Had my bedroom set delivered 4 weeks ago and they didn't have the fasteners to put the frame together. They said they would send them to me and never did. Had to get them myself. If they deliver something and don't have it complete, don't trust that they will make it good.
Their furniture is mostly garbage that breaks down very fast and their warranty is a scam, but you need the warranty because whatever you buy is probably going to break pretty quick. Lead time on service is several months and they make every effort to make it impossible for you to actually get the service you paid for. Update: To clarify based on the response below. So I have to wait several months for service then get 24 hours to respond to Ashley’s call, and then get to wait another several months for service. Fantastic.
Bought a rocker recliner at a very comfortable price. Tim was very helpful and friendly. Will shop there again.
Jeff the manager and Tim our salesman were very helpful. Will update when furniture is delivered in 6 weeks
Bri was our sales person and showed us what we were looking for without being pushy and was very knowledgeable and nice.