Ashley | Appleton, WI 54914

Ashley Appleton, WI


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
3.8 Star Star Star Star
(504 reviews)
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Carrie S 1/30/23

We worked with who was absolutely amazing! We were in looking for a bed. We really didn’t know exactly what we wanted but he was so knowledgeable and was able to narrow it down for us. He worked to get the size, type, comfort, and budget to everything we needed! He was honest and made us feel very comfortable about our purchase. We couldn’t have had a better experience!!! We definitely will be back when we are ready to make our furniture purchase!

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Tina Van De Hey 1/22/23

Star
Kimberly Clish 1/16/23

I never leave reviews on anything but I wanted to regarding our terrible service we had. It was the absolute worst customer service. They only offered a $50 dollar gift certificate to fix a problem they did (ordered us the wrong bedroom set after we told them which one we wanted). We didn’t accept that cause that’s ridiculous - ended up getting our delivery fee refunded so we were initially ok with that. Then when they messed up the second time on the same order they only offered us $50 cause it’s their ‘policy’. I would not recommend getting furniture from them. It took 3 deliveries to get all our correct furniture and we barley got reimbursed. Ridiculous.

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Brittany Bixman 1/15/23

This has been our second visit to this Ashley Store. Todd has been an amazing help and we highly recommend him! He’s helped us find our perfect ottoman, couch, and bed frame. Great honest customer service! Thanks Todd! -Brittany and Patrick

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Pamela Pommerening 1/1/23

I'm an employee at Ashley Furniture but still wanted to leave a note. Our company honestly cares about their customers. They thrive on customer relationships and go above and beyond to earn trust and create beautiful spaces. I recently had a delivery of my own. New house new carpet and the delivery crew was so careful and respectful. 😊

Star
Stacey 12/27/22

So many problems with our last several purchases & follow through. I could list several between the couches, and 2 bedroom sets. Gave benefit of the doubt after the couch nightmare and 1 bed delivered problemd. But THE worst was a custom made solid wood bed set purchased there. First there were several delays 6 mo worth which was beyond frustrating. They arranged a delivery without talking to us to be sure someone was home. The MOMENT it was delivered I immediately called then stating there was a chunk of wood not painted/small chunk missing & the mirror had a noticeable scratch on it. They sent someone who fixed the spot & said he would have the mirror replaced. Fast forward after several calls, texts not only not fixed but he didn't submit for the new mirror as promised or note the account. Throughout over a year I've continually requested they follow through with what that repair man said lost photos sent, resent photos upon request. I kept ALL emails, texts & when I attempted yet again recently to have it cared for they tried lying saying I just sent the request just now and it's been too long since delivery, not covered. Yet I have texts from them recently contacting me telling me i wasn't forgotten, thank you for my patience, still working on it. Non stop lies & dropping the ball. I told them I have all texts and emails & was sent a snarky response refusing to care for it. Should have looked at reviews & listened to family who had trouble there before spending all we did there.

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Eric Reese 12/23/22

We have had nothing but issues since we placed are order, I keep calling and all I get is we are sorry it will be another 5-7 business days. I'll be calling Monday and returning are more then 7,000.00 dollar order. They have no customer service at all. They don't care about your issues. EDIT: We finally got everything taken care of as of 1/15/2023. It took going to the store and talking with the General Manager Jay. He easily took care of every.

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John Wimberger 12/16/22

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Sarah Stephani 12/4/22

Mike in the Appleton WI store was super. He was so great to work with on the phone. Ordered an end and coffee table. I don’t have the items as yet but so looking forward to giving to our daughter and son in law for Christmas. Kuddos to him for his professionalism and kindness. Thank you!

Star
Tasha Huempfner 11/26/22

Over the last few months we have been upgrading furniture and I have went here in search more than a few times. Almost everytime it's almost impossible to get someone to help. I bought a dresser for my son from here so kept trying to go back and getting more because that first experience went well. However since than it has been severely down hill. The time previous from today I was looking for furniture for my daughter and after trying to get someone to help for over an hour I left and went elsewhere and got here bedroom set. Today I was prepared to buy myself a new bedroom set and my mom and I kept trying to find someone to help us, after no luck we walked out and I guess I will go look somewhere else tomorrow. I understand being short staffed and that people are trying but at the very least some acknowledgement would be great. Let me know that someone will get to me when they can but being ignored and feeling like no one wants to bother to help is pretty unacceptable.

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