- < Home
- Back to Location Finder
- All Stores
- WI
- Appleton
Ashley Store Appleton, WI
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Appleton, WI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Appleton, WI is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
5
4
3
2
1
(670)
(81)
(30)
(23)
(82)
Patty was wonderful!
Tanner Demeuse at the Appleton, WI store was extremely helpful as we recently shopped for, and purchased, a new living room sofa and love seat set up. He was attentive and extremely knowledgeable without being pushy or overbearing in any way. Tough line to walk in sales and he navigated it very well. He asked questions, listened and then guided us appropriately and effectively to a good decision for our needs. Would highly recommend seeking out Tanner if you have needs in the Appleton area. Paul & Becky DeSpirito
We had a great experience with Tanner Demeuse. We came in for a couch, and left with that and a new Tempurpedic mattress. He was very knowledgeable and easy to work with!
Amy Degoey is beyond 10 stars she is Amazing Room Consultant. We have bought so much from Ashley Funiture Store and always are go to is Amy. Thank you Amy for you being the sweet person that your are!!! Girl you Rock!!
Great customer service! Thanks to Cody for helping me find a chair!
Derrick and Marcus were very polite and respectful. Did a great job setting up my new dining room set.
Patty helped us to find our mattress and she always given us a great Service we recommend her to a lot of people she is kind and generous to us and she has helped us for 10 years when we need help finding anything and when we have trouble finding something she’s there to help us.
Bought a couch and love seat, no complaints there as it was delivered on time. The set also came with 3 tables which would be need to be picked up at a later date. I went to pick up the tables and I was told I can't as they were held under my wife's name despite me paying for it and having all the paper trail such as my bank statement (receipt was left at home), the actual card I used to pay for it with my name on it etc. The salesperson can come identify me or whatever if needed. Nope not happening...I understand it's policy protocol but like are you serious? To this extent is ridiculous especially when I'm probably in the system as the one who actually bought and paid for it.
Amy was wonderful !! Very helpful with great customer service
Delivery guys were great. I know it wasn't their fault it took this long to get the final piece to our order. Sucks that the headrest isn't working on one side, but the delivery guy got it called into service right away. My only big issue is how expensive delivery is from Ashley furniture and how the furniture didn't come all at the same time. More than double of other places on delivery charge.
We received excellent service from Andrew Wareham in the Appleton store. He is knowledgable and very nice!
Sandi was wonderful with helping me find my new furniture! Amazing deals and super easy to work with! She gave me insight on all of the deals and ways to protect my new furniture! Thank you Sandi!
Andy helped me find the perfect mattress. Great management team and customer oriented.
Patty was fantastic. Overall great experience
(Translated by Google) Excellent seller. Thank you for everything. (Original) Excelente vendedora. Gracias por todo
Patty was absolutely great to work with. She is extremely helpful and very knowledgable. Highly recommend going to see her for all your furniture needs
Purchased living room set and dining room set with Tanner he was super helpful and set up a great combination of items that we wanted
Ashley is a great place to shop for affordable as well as high-end furniture. They offer some very unique pieces that I haven't been able to find anywhere else. Easy to shop in store or online. Service is great.
We helped a friend purchase living room furniture. Tanner was such a great help and was so friendly and “in tune” with the needs of the buyer! We appreciated his patience. Tanner was well educated on the furniture we were looking at. He answered all of our questions thoroughly! We chose beautiful pieces by ENGLAND! Bob can’t wait for the delivery!
Have always had a good experience visiting the store. Ashley's style is simple but sophisticated. Will be going to them for years to come.
Went shopping for some accent chairs and the service was good with our being pushy. We had two people pop in and check with us just asking a few questions to make sure we were seeing all the options available.
Amazing experience with Tanner. He thought of things we hadn't and we made better decisions. 10/10 would recommend
Tanner was so knowledgeable and helpful ! We will be back- thank you for a fantastic purchase !
Derek and David did a great job with my new dining table. Were in and out quickly, even though Derek had to fix some hardware on the table. Took away all packaging. Great experience.
Amazing customer service
Jack and Quincy delivered my furniture today and were very conscientious about the delivery. They were professional and took pride in the furniture they put together for me showing how the little balancers worked on the legs and helped put the little felt pieces on the counter stools so the floor doesn’t get scratched. I would give them a 10.
We ordered nightstands for our new house (that we don’t currently live in). Both were delivered there on different days, and we got out there as soon as we could to check them out, one was before 72hrs and one was over 72hrs after they were delivered. Discovered that both were damaged. We contacted Ashley within the timeframe for the one (waiting on a reply from them before contacting about the second) finally after not getting a response my husband contacted them. Since it was after the 72hrs they said too bad you are out of luck we can’t do anything. So he explained that he never heard back from them so how is this his fault. Went round and round with them and finally just said take them back and give us our money back to which they replied sorry we can’t do that either. After more going around and around they finally agreed to give us new tops but that wasn’t all that was damaged. We will never buy furniture from them again horrible service! So disappointed since we had gotten several things from them in the past that we still love. If I could have given a zero rating I would have!
Patty was amazing from the moment we walked in at 10am until the moment we left. Very knowledgeable and helpful. Not pushy as some places can be. We have always and always will shop Ashley.
Purchased a purple mattress from patty canacho at Appleton. She was awesome
Patty was amazing. She was so helpful and kind. She was great to work with.
Two delivery guys were very accommodating and polite. Thank you for the excellent service. Delivery ended up being almost 2 weeks ahead of time and was delivered before Christmas! Swivel rocker recliner and couch with reversible chaise is perfect for our small livingroom. Bonus was the extra couch cushion in case we wanted to change things up and use the couch without the chaise section and use as separate ottoman. It fits our house perfectly! Thank you!!!
Bought a couch from here this year and have no complaints about the couch itself. However, our salesperson bold-faced lied to us and told us that pet damage would be covered under their extended warranty and that it would include damage from it being chewed up. This extended warranty was the whole reason we purchased the couch; if we didn't have that coverage we wouldn't have risked it with our pets and would have purchased something second hand, not spend $1200+ on a couch that could possibly get chewed up. Now I'm sure some would say "just read the fine print", but we never got any documentation on the extended warranty with our paperwork. All we got was his word of mouth, which typically isn't worth much these days, but you wouldn't expect someone to completely lie to your face about such a thing trying to make a sale, especially because we did our research and this was one of the higher rater furniture stores in the area (for our price range at the time). The couch ended up getting chewed up, the claim we had on the extended warranty was denied (because it only covered pet stains), and this location would not compensate a penny on it. I talked with several managers, all of whom downplayed the issue by calling it a "miscommunication" on their part (they literally broke the law), but that there was nothing they could do. The only possible compensation they offered was to cancel my extended warranty pro-rata, which they can do for anyone and would only save me about 3 months of the warranty. I tried calling their corporate office, but they couldn't access my order information because this location was just a "partner of Ashley Furniture" and they couldn't do anything on the matter either. If you're looking to buy furniture from them, I'd say it's a good purchase, but try to buy it online if possible (after looking at it in-store) and then you can have full access to all of the information without the illegal false advertising or supporting their unethical/unregulated sales tactics.
Patty was funny and knowledgeable. Great to work with.
Patty was great to work with and very helpful.
Good they where really nice
Great staff and helpful to get the things we needed. Great prices and loved the delivery service with set up. So helpful!
This store is very nice and has a lot of nice furniture options. Our assistant, tanner, was very helpful. Unfortunately he was a lions fan but 10/10 service.
Tanner was a great salesman! Very knowledgeable and helpful
Was looking for a couch for my parents for Christmas, met Patty the first day we were looking. She was very attentive to what we were looking for and had tons of options available to us. The one we decided on was too large for the space. We went back in to find another option and she found us a couch that we love even more! She's so friendly and willing to help!
Meet with Patty a few times looking for a couch with my brother as a gift for our parents for Christmas. She went above and beyond showing us different options and was very accommodating with all of our different needs. After about 8 couches we found the one we love!! Thanks Patty! 😊
Purchased a new Nectar mattress and 2 kitchen stools. Brody was helpful.
Very positive and accommodating experience with Adam! Willing to put up with my indecisiveness and all the running I made him do :) Excited to receive the sofa at home!
Amazingly friendly associates and great quality furniture!
Tanner Demeuse was an amazing and knowledgeable sales associate. He talked us through all our questions and issues and we couldn’t have been more pleased
Excelente customer service! Andy Wareham is a great consultant! I got great price and products!
Mark Sams was amazing to work with!!
We worked with Tanner Demeuse today and he was fantastic! He was very informative in helping us choose a new bed and best of all- not high pressure. Would definitely recommend working with him!
Mark Sams did a great job helping us pick out our new Mattress! He was patient with us and extremely thorough during the entire process! Highly recommend working with him!
Cody was great and helped us choose our sons bedroom set.
Mark k was extremely helpful in helping us choose new furniture. We went to WGR and no one there was interested in helping us so we came to Ashley Furniture and were greeted immediately. We started at the Oshkosh store and had the same great experience with Caleb. We purchased our furniture today. Thank you Mark for your help. Janet and Mari.
Patty was a sweetheart. Very helpful and knowledgeable. I hate shopping for furniture she made it pain-free and easy. Took so much time to "handle" me and show me practically everything in the store. We found our dining room, master bedroom, and living room.
Great experience
We had Patty help us find the perfect couch for our new home! She was super helpful and made the experience fun! Recommend!
Patty was awesome! She was very helpful and considerate of our budget! She shared great details of the products we looked at and offered knowledgeable information on additional items and service plans. Would definitely recommend working with her again! Thank you Patty!!!
Salesman Cody was helpful in answering our many questions. Also putting up with our battering back and forth.
Mark Sams was incredible to work! Very professional, kind, and extremely helpful in our shopping process!! Thanks Mark!!
Taken care of as soon as we walked in the door. Compared prices of the recliner to others in the area and price was unbeatable.
Mark was great at helping us find the right couch and table for us in our price range and that would fit our small house! Prices were great and so was the customer service!
Patty Camacho gave us Excellent service, I will definitely come back with her to purchase more items.
Mark Sams was great! Super helpful! Very nice and prepared for all my questions!!
Andy at Appleton store is awesome to work with, very patient with a great sense of humor! Would definitely work with him again, highly recommend. Tha Manager is awesome to!
Very informative. Great salesperson. Many great options. Just too long of a wait for delivery. Pricing not the best.
Mark was awesome! Mmak was his business name. I'll request him every time.
Tanner Demuse in the Appleton store is amazing to work with! We'll be back to furnish the rest of new house.
Tanner was outstanding to work with.
Need new furniture in the Fox Valley? Then go to Ashley Furniture in Appleton and ask for Patty! She is not only very professional and patient, she knows her stuff. She worked with us for almost 3 hours, picking out our living room and dining room sets for our new house. We are so lucky she was the one that greeted us when we walked in. Thank you, Patty! You rock!
We had Tanner in the Appleton store. He was very patient and took his time to make sure we knew everything we wanted and needed. Overall, everything was a great experience and got what we were looking for.
Great service, shown alot of choices, Great customer service with Tanner
Tanner was informative and knowledgeable.
Andy is great to work with.
Great customer service. Went above and beyond to help us find what we needed and to get us a great price!
Very knowledgeable and helpful staff! Very friendly!
Mark S was very helpful and knowledgeable for our bedroom purchase and mattress! He allowed us space to shop but was close by when we had questions! So excited for our much needed upgrade!!!!
Mark S. Was extremely helpful and Knowledgeable on not only furniture but mattresses as well. We completed our purchase and definitely will be back. ASK FOR MARK S. When stopping by.
Mark S was very friendly and helpful! He made our new bed purchase easy!
Patty was very friendly, helpful and informative! We ended up finding a nice bedroom set that was on clearance.
I’ve never had such a great time trying out beds!
Todd was very helpful.
Todd was very thorough and went over many options with us until we got everything we wanted.
Service was amazing! Tanner answered all our questions and ultimately helped us decide what we actually wanted!
We had a wonderful experience shopping at Ashley in Appleton with Tanner. Tanner was extremely helpful, and very knowledgeable. He inquired what rooms we were interested in purchasing furniture. After finding out exactly what we desired, he knew exactly what we were talking about and showed us pieces that we fell in love with. Top notch service and an A+ gentleman.
Mark was very helpful with all the questions we have
Awesome staff very helpful . Very easy to work with.Great prices
Tanner was very knowledgeable and polite and knew which Furniture would go best in our house. Great service! We would recommend Ashley Furniture to our friends and family.
Very quick knew what I wanted! Andy was very helpful!
Mark was amazing and helped me with a bed frame, 3pc living room set, and a new couch!! ❤️
Tanner was great to work with! He had a wealth of knowledge about the fabrics. Very patient while we talk things over and changed our minds 100 times.
Mark K was wonderful to work with! Very friendly and knowledgeable! He took time to answer our questions and was very patient while we made our decision. We will definitely work with Mark again!
Tanner is awesome!! Give him a raise!! Greatly satisfied with his efforts!
Patty is AMAZING!!! 😊 I love doing business with her. She always goes above and beyond to make sure that she delivers exceptional customer service!!
Mark was incredibly helpful in assisting us in finding the right furniture! We’ve been to several furniture stores in the area over the last few days and his dedication to making sure we leave with the perfect furniture for our space was outstanding. We love the couch, too!
Sandi was fantastic to work with!
Mark S. was great to work with. No pressure and professional!
Was very displeased with the customer service. Went in with no real idea with what I was looking for just wanted to see what they had. Sales associate named Todd accused us of lying to him when we planned on walking around the whole store. Wanted to shop in peace without a sales associate breathing down our neck. Was very rude and stated shopping was complicated in their store and "it's not recommended to shop without a guide." Felt super uncomfortable and left immediately. Went to steinhafels across the instead and got help from Cody.
Everyone was very welcoming & went the extra mile to get me what I was looking for!
Mark was great. Easy and straight forward information.
Sales man very helpful enjoy your experience
Brody and the Ashley team were very patient as we shopped for the perfect set of dining furniture. Super friendly and helpful staff! And wide and accommodating selection with great prices and super clean store. Would recommend!
We really appreciate the service we received. Very knowledgeable and helpful. Sandi was great!!
Amy was a delight. She was quick and responsive to my needs. Highly recommend asking for her when you come in.
Sandi you were so helpful and made the furniture buying process a breeze!
Mark was super helpful and patient as we tried out so many different couches.
Good was so helpful with our mattress selection. The man knows his stuff!
Todd J worked very hard on our behalf! It is very appreciated!
Very friendly and knowledgeable staff. They have a good selection of furniture.
Tanner was an amazing sales rep. I may have kept looking elsewhere had he not been so over the top attentive.
Patty is awesome. Highly recommend!
Great prices. And Tanner was very helpful!
Tanner helped us at Ashley Furniture in Appleton and we were SO blown away by his customer service, knowledge, patience with our thousands of questions and helped us get the best deal! We purchased the point break reclining set and can’t wait to use it for our holiday events we host at our home. We have been window shopping and just didn’t feel educated enough in the other furniture stores/options that were out there. We will absolutely be coming back when we upgrade our kiddos bedroom furniture! As a small business owner myself I appreciated the extra effort and care Tanner took to make sure we were thrilled with our purchase. We saved money and got exactly what we wanted. Thank You Ashley Furniture for making this a fun and easy experience!
I wanted to write a review because Tanner, a sales person was awesome… From the beginning, he was very helpful, asking what we were here to buy and information in different pieces of furniture we would be interested in and the proper price… We remained in the store after finding our livingroom pieces and found other items as well… Tanner was the perfect balance of knowledgeable, helpful and charming!!! We have another piece I took a pic of and showcased below that will be waiting for us when we come back soon… then our livingroom and kitchen will look perfect… A very good experience!!!
Patty was a delight and helped us with picking colors for the custom sectional. We cant wait to get it!
Lovely lady to work with. So patient as I tried to decide the best mattress for me. Highly recommend!
Patty is fantastic! My husband purchased furniture from her when he first moved here ten years ago, and she still remembers him the few times we’ve come in to purchase new furniture since. She is so personable and easy to work with, and isn’t pushy like some. Ashley is also able to meet or beat any competitor price quote we’ve come in with, so there isn’t a reason to purchase anywhere else.
The best customer service people !
highly recommended thank you so much sandi she did great in helping us pick our furniture
Sandi was very accommodating and friendly. Helped us with our purchase of a new bed. I know we had a ton of questions and Sandi was always friendly and knowledgeable. Thank you for always giving us great service.
Tanner was an awesome sales rep to work with. Living room, dining room and 4 seasons room all in one visit.
Tanner was very informative, laid back, and a pleasure to work with. No comparison to other sales staff we encountered at other stores.
Love the laid back atmosphere. Came back after comp shopping and Tanner took care of us. Thank you and would highly recommend.
Andy was awesome, we got what we wanted with no pressure sales techniques. We will be back!
It was great. Todd was our sales representative and he did a great job. We purchased Amish bedroom furniture at the Appleton Ashley Home store.
Patti was the best!
Very friendly, very helpful, loved it
I had the help from Tanner Demeuse for over two weeks looking for a couch that was perfect for the size my home and brought comfort for my family and I. The couch purchased was Lyndenboro 5-piece sectional and it’s been a little over a month since delivery. We absolutely love it and appreciate the time and effort everyone put in to make sure measurements were correct and suitable for a dog owner. Thank you to everyone.
Great customer service. Tanner spent a ton of time with me and got set up with exactly what I needed. Would definitely shop herr agin. Great quality and love the protection plan
Our salesman Tanner made our whole experience amazing. So easy yo work with, and not pushy at all
The store manager was great!
Andy was tremendous, courteous and very welcoming. He explained everything thoroughly and was a joy to work with. We bought a couch and it was a smooth process. Thanks Andy!
Patty was incredible, knowledgible and funny, Thanks!!!!!
Stopped in to see if the bed frame I had been eyeing up for a while was on sale, to my suprise it was. Tanner made the sale quick and easy and answered all my questions with ease. Excited for it to finally arrive!
Amy was so helpful! She was able to find furniture for my dining room, living room, and bedroom! Thank you so much Amy!!!
We had a great experience at Ashley Furniture!! Tanner immediately greeted us, asked what our preferences were, and showed us numerous couches that fit our needs!! We found the perfect couch for our family and Tanner ordered the couch for delivery for us right away. We felt welcomed, heard, and provided with something we didn’t even know we were looking for! We are so glad we came here, especially after going to a furniture place where the staff was not very welcoming or friendly. Come here if you want a hospitable, educating experience!!!
Best experience buying furniture ever. Very attentive and patient. Thanks so much Tanner Demuse for such a wonderful experience!! We will be back for sure
Mark was a great help! Large selection
Great experience
Patty was very helpful and knowledgeable. As well as professional. I did not feel she was being pushy either which I appreciated.
Highly recommend working with Tanner. He was an excellent salesman.
Tanner was exceptionally helpful, from listening to what we were looking for to helping us pick out fabric colors that corrinated across all purchases
Patty was AMAZING! She made the purchasing process so easy and seamless. If you’re looking to buy furniture Patty in Appleton is your girl!
We worked with Amy Degoey to purchase 6 dining chairs. She was professional, personable, and helped us find just the right fit for our needs. All other team members engaged with us as well. It was a very pkeaaant experience!!!
Patty was so helpful! We were able to look around and she gave us time to look without pressuring us the moment we got there. She walked us through finding the right mattress and furniture for us. She was respectful and great to work with. We will do business here again! Thank you Patty
Repeat customers with Patty. She is always energetic and listens to customer needs
Very friendly, professional assistance from Sandi. Excellent selection of furniture and decor. I came in looking for one specific item and left with 3 amazing additions to my home! Would recommend anyone to come here to satisfy your furniture and decor needs.
Patty was very friendly and helpful!
Tanner was welcoming and helpful from the moment we walked into through the whole process. He was very knowledgeable and didn’t try to force a sale. All the staff were great to my 2 year old twins who were running out of patience by the end of the sale but one of the staff brought them toys to play with rather than being annoyed that they were starting to get antsy. This was our 3rd purchase from Ashley and we’ll be back when we need furniture again!
Patty was extremely helpful!
Patty was very helpful. She answered all of our questions and gave us time and space to discuss our options and make a decision.
Mark did absolutely amazing helping my family pick out a bed and a bed set! Definitely coming back next month to Mark for a sofa!! Great experience Came back again earlier than a month ( few days later) to get our sectional sleeper couch! So in love with our purchase! Thank you mark for education and great service !!
Tanner met us at the door. We explained what we were after and he showed us exactly what we were looking for. Answered all the questions exceptionally.
After shopping for a new Bedroom set and 5-6 other furniture stores we had 30 minutes to shop Ashley in Appleton. My daughter was not In Love with the set we were going to purchase at another location, so to Ashley we went. Greeted by Sandi - a true Gem! We mentioned we wanted to zip through first on our own and we would find her if we needed her. After all 30 minutes to shop before closing. The last turn in the store and around the bend there it was. The Perfect Bedroom Set. Heart emojis in my daughter eyes I can imagine. Sandi was amazing and helped with answering prices and shipping with no pressure. Take note - pressure is never the answer. If we as a guest love it and I mean love it we want it. Bought and now wait for the pieces to arrive - with White Glove delivery and set up. Yes Please!! Many many Thanks again Sandi. We will always return!!
Salesman Tanner at the Appleton,WI store was awsome.He answered all my questions and showed us multiple options for what we liked.He found comparable sofas in store so we could get a feel for what we wanted.Exceptional experience after having a not so good outcome from another company.
Tanner was very knowledgeable and his no pressure approach was greatly appreciated.
Todd greeted us. Welcomed us back again and showed us a few highlights of the store to get started. He then let us shop with no hassle which we appreciate the most in customer service people. Great work.
Tanner was awesome! In and out in under an hour with a couch being delivered in the same week!
Mark was a great salesman! He took the time to make sure we got the couch we were looking for at the price point we could afford. Very personable and efficient service. Highly recommend.
My first time coming into a Ashely Furniture Store was amazing! Our salesman Tanner was very proactive and detailed. He listened and provided excellent suggestions on what we were looking for. We didn’t just buy the dinning room set we fell in love with but he also helped bundle a sofa in with our purchase. I love Ashely’s prices and don’t forget to ask about their warranty’s!
Tanner was extremely knowledgeable and professional. He allowed us time to think and was not pushy. He gave us as many options as we wanted.
Tanner was great, very knowledgeable and professional
Patty was so great! She showed us many options for couches. She was so kind and personable and really wanted to help us find a good fit!
Nice
If I could give 0 stars I would. Worst customer service ever. DO NOT BUY. I purchased a sectional sofa with the insurance plan, and paid an extra 500$ for pet insurance. One of our cats peed on the couch and I filed a claim. It took them 5 days to send a cleaning tech out and when that didn’t work (obviously, it soaked in for a week) they said they wouldn’t replace it because they Don’t replace things for odors. Only stains. How stupid. The cushion real of urine and mildew. Probably because it took YOU GUYS so long to even do anything about it. So now I’m stuck without a cushion. Whats even the point of your insurance if you don’t follow through with claims? Why did I pay 500 extra dollars when the cushions arnt even that expensive. What a joke. I’ve never been more angry. I want my cushion.
Patty, very professional and caring.
Tanner was super helpful and knowledgeable. Not pushy at all. Excellent service!
Mark was very helpful and the process was very easy! We will definitely return!
Tanner at Ashley Furniture was a pleasure to work with! We had strict size requirements & budget for a sectional and he found us one with ease! Highly recommend working with Tanner!
Todd was helpful and courteous at the Appleton Ashley Store. He sold us a mattress that we are very happy with. We loved ringing the bell, knowing that our mattress purchase helped go towards donating a mattress to a child in need.
We are very happy when we first walked in we were greeted by Todd. He took us immediately where we needed to go and listened to what we had to say about online. We were able to get financial ast and he ordered what my mother was looking for. He was polite and exceeded our expectations. We will be returning to this store.
Patty showed me multiple sets of furniture with no pressure on the sale. She answered all my questions as well.
Patty was very informative and took time to explain products.
Customer: Josh & Justine B. Salesperson: Patty -She was amazing! -Super helpful -Paid attention to our needs and wants -She delivered on her promise of my price range -Give her a raise!! Thank you again for your help appreciate your help!
Todd was a great help to us! Got us what we wanted and made sure to check in with us frequently.
JJ was super helpful, knowledgeable, and personable while we worked with him for a mattress base.
Great experience with Tanner after moving to the area. Worked with our needs and made some much needed furniture a reality.
Patty was very helpful and very detailed, sold us on the sectional 😃
10/10 experience
Patty was extremely helpful with picking the right furniture pieces that would make the most sense of space and seating for our house.
Purchased new loveseat. Andy was very helpful with the process, even did price match with a online store.
Amy was very friendly and helpful in finding and buying our first couch! She explained delivery, insurance, and how to reach her if we had any additional questions.
Amy was exceptional! We came in looking for a couch for our new home. She helped us find the perfect couch and walked us through the process. Super easy.
Great! Patty was very helpful, knowledgeable and friendly. I got everything I needed in one trip!!
Great sale reps good experience
We had a great experience with Andy W. He was very informative and tolerable to our slow decision process.
JJ was a delight. Being new to the area, he welcomed us and showed us exactly what we requested. He was very patient and knowledgeable about the products. We left with what we needed for the moment and thanks to JJ, we’ll be back.
Great Customer service, Thanks to Patty for so much help.
Mark Sams was fantastic! We came in on a busy Memorial Day, and he exhibited patience and kindness with a caring demeanor. Thank you for looking out for our family! The Janota Family (and our Great Dane) 😃
Had a blast with my sales rep PATTY .. Thank you for helping me. You made it easy. 10 ⭐️…. Just moved to WI FROM TX..
Patty was fabulous!
Patty was great! She helped us pick out a sofa & showed us some mattresses. There was no pressure & she didn't push the most expensive product. Very personable & professional. We'll be back & would be happy to work with Patty again.
Patty is very friendly and knowledgeable and made our shopping experience stress free. We will be back!
Patty at Ashley furniture in Appleton is amazing! Super helpful through the process of buying our new mattress. She was very through and answered all our questions. She is very personable and transparent through the process. Thank you Patty!
We had help from Amy today while furniture shopping and she was GREAT! So sweet, kind, and patient with us despite us looking for matching pillows for over an hour. We will be back just because of her!
Patty did a great job of helping us find a new sofa
Patty was very helpful and knowledgeable. I would recommend her anytime!
We love this store. Our sales individual is so knowledgeable and helpful. The sale went smoothly and was so easy to apply for financing. Thank you Jay Pfeilsticker for helping us every time we come to the store.
(Translated by Google) Great service and more than that they speak Spanish! (Original) Gran servicio y más que hablan español!
Patty C is amazing! I have worked with Patty on multiple purchases including in stock and special order furniture. Ashley Furniture is a good company to deal with and it makes it so much better when you have a person like Patty to help you!
Our sales person was very helpful and helped us select the right coach for us.
First time at Ashley's. Great service and support. Great ideas. Mark was very helpful.
Spectacular service. Patty was so patience and great with my kids as my husband and I shopped looking forward to getting our furniture
Very helpful
Matt and Jay went above and beyond to help us with our bedroom and living room furniture purchases. They listened to what we were looking for and helped us reached our goals.
Very friendly service and super helpful with all questions!
Sandi at the Appleton store was very helpful and patient with us being indecisive, however she took her time and didn’t make us feel rushed like most stores.
Patty is the best!! She was very helpful, friendly and knowledgeable. It was such a pleasant experience with her!
Patty was amazing!
very helpful and friendly
We worked with Todd, he was awesome.
Patty, was knowledgeable, friendly, and very helpful!
Patty is the BEST!! Love her! She was so helpful, kind and funny.
Amy and the whole staff were very helpful. We will be back!!
I recently had the pleasure of working with Tim at Ashley Furniture, and I must say, he exceeded all expectations. Tim's knowledge of the products, coupled with his friendly and approachable demeanor, made the shopping experience enjoyable. He went above and beyond to ensure I found exactly what I was looking for, providing expert guidance and excellent customer service throughout the process. Tim truly embodies professionalism and dedication, and I highly recommend him to anyone in need of furniture assistance at Ashley Furniture.
Patty was awesome!
I have been in sales and management for over 30 years and I seriously have to give this store an award for the absolute WORST salesperson I think I have ever run across. We had made it perfectly clear we were looking for a certain material and color, I can’t even explain how poor our experience was. He argued with us and kept questioning why we wanted what we wanted. Not only will we NEVER shop this store in the future, we just spent $12,800 tonight at Steinhafel’s which had one of the best salespeople I have worked with. If anyone wants to question this review, go to Steinhafels and ask for Amanda, she will know exactly which customer we are, can provide proof of purchase and as soon as we told her about our experience, she asked if we had talked to a certain name at Ashley. She was correct. Apparently this person at Ashley has quite a reputation for poor service. At least he makes everyone else in town look amazing! Salesperson and his direct manager should be fired immediately, what a joke
We had a wonderful first time experience at Ashley furniture. Wonderful staff, great selections, and extremely satisfied with our purchase. Shout out to Tim who made the process of getting our bedroom set super welcoming, smooth, and convinient!
Really great experience😊
Great Experience. Patty is a joy! Very knowledgeable and fun. Great to work with, made the entire process very low stress.
JJ was great to work with. He was very personable and attentive to our wants and needs. He was very flexible and patient with us. Ask for JJ if you're looking for your furniture.
JJ Lilly did a great job explaining differences on the bedding subject, he was very helpful with the process and of course he’s a cool guy!! Thanks Ashley Appleton.
Absolutely wonderful. Our Rep Tim was so helpful and his knowledge impeccable. Would recommend to all
Worked with Patty, she was very friendly and helpful.
We were very happy with Sandy @ Ashley furniture very friendly and knowledgeable
Went in for a couch and was introduced to a Purple mattress by Patty Camacho. Bought it and absolutely loved it. You need to have her help you out!
We worked with Karlie for some new living room furniture and she was amazing!! She let us take our time and didn’t make us feel pressured in any way. We ended up buying a custom Anderson couch by England Furniture and Marvel recliner by Southern Motion.
Patty offered us amazing service! She knows her products and takes the time with you! Highly recommend
Great experience working with Karlie and Jay. They listened to my needs and didn't rush me along in the decision making process.
Friendly, helpful sales person, Patty, and store manager! Will shop at Ashley again!
Excellent customer service, great sales, & willing to work with you on your purchases! Go see Karlie!
We were greeted by Sandi who was the nicest most helpful person. No sales pushing, just super helpful. Process was quick and easy.
Excellent customer service! Informative saleswoman with a great personality!
Gloria was amazing to work with and didn’t follow us around like most sales people do. It was much appreciated. So glad we came back to Ashley for a full living room set.
Jacob Lilly did an amazing job Had my mind set on a certain bed but decided to keep an open mind. He sold us on a Purple retore premier soft. The bed is conforming to your body. I believe this bed will bring many good nights sleep.
Gloria was amazing to work with- very professional, helpful, informative & personal! Thank you for helping us purchase our new sectional!
Amy was super pleasant, not pushy, but helpful. We found what we were looking for at a reasonable price.
Sandi was fantastic from start to finish!
Worked with Todd to purchase a new sectional for our new home. He was very helpful and not pushy
Sandi at the Appleton store was SO helpful! We definitely recommend going to her!
Tim was great and not pushy at all when it came to us getting a new mattress. Ask for this guy!
Amy D. was outstanding from the moment she greeted us at check in, to the final sale arrangements. She was never pushy and treated us like we were guests in her home. She respected our budget and was super knowledgeable in guiding us to the perfect purchase for our family. We would definitely recommend her to our friends and family. Stay AWESOME, Amy!
(Translated by Google) Sandi was very friendly during our stay at Ashley Appleton. He helped us in a very patient and dedicated way, he gave us some guidelines in our search. Thank you very much Sandi (Original) Sandi fue muy amable durante nuestra estadía en Ashley Appleton. Nos ayudó de manera muy paciente y dedicada, nos dio algunas directrices en nuestra búsqueda. Muchas gracias Sandi
Sandi was a tremendous help and extremely helpful and friendly through the whole process
Well in October my wife and I bought matching end tables. Fast forward to the day we picked them up and 1 of the end tables had a major flaw so they ordered us a new one. They told us they would call us the day it was delivered to the store for pick up we never received a call so we called them they said it was delivered to the store 4 days prior. This end table was worse than the 1st one. Had to order another. Once again when it was shipped no call again by this time we are both frustrated and this one to had defects. Ordered another and still no phone call indicating that it was at the store. Now we are returning the one we have and going somewhere else ti buy or tables
Karlie did an excellent job in helping my daughter find a mattress that was right for her and comfortable in our budget. We went to others before and were dissatisfied with the help. At Ashley's with Karlie was great. She asked all the right questions to get the fit and wasn't one that's worried about getting the high dollar sale, but instead wanted us to be satisfied with our purchase. Thank you
Variety of furniture there and very good service
Karlie Walker was great
Todd was very helpful and courteous to my mom and I as I'm a heavy set individual with purchasing a new mattress, adjustable frame, and cooling pillow. I recommend the Appleton location to everyone!!
Everyone was very welcoming and informative! Karlie was amazing and took her time to really help us pick furniture that fits our family needs and make sure we were all comfortable
We have been to 5 different places & finally came here & Tim did a excellent job to help us find the right mattress for myself & my Husband We are excited to get our new mattress. Laurie
Pleasant shopping experience and very friendly and knowledgeable staff!
Good experience. Went in knowing what I wanted and they took my right to the Love Seat. I was in and out quickly.
Be very careful.... Ashley likes to deliver defective furniture and, once you point it out and ask that your order be refunded since you lost confidence in the brand (7 out of 10 barstools were defective, wobbling so badly you could have easily fallen off of the barstool) they will charge you a restocking fee of over $700 and you will have no furniture, and then when you try to resolve the issue with the store or corporate customer service, you are just ignored and end up having to pay anyway so your credit doesn't get destroyed. ASHLEY = RIPOFF
Patty was super helpful and easy to work with! Not too pushy when looking at options.
We were greeted at the door by Karlie. She was helpful but not overbearing. We were free to roam the store, and she was available for questions, but again, not overbearing. When we found something we really liked, she was great in helping us get the best price; she explained details well, and again was very good at answering questions! We didn’t know if we’d find what we wanted, but we did, and I’m happy Karlie was there! We also liked learning about the different mattresses on sale now, as that’s not always something we get to do! All in all, a very nice experience. Can’t wait to get our furniture!
Karlie's helpfulness was 2nd to none from the minute we walked in the store. She helped us pick out...not one...but TWO tables for our house With her design background, she was super helpful in getting us what we wanted and what would look good. Thank you!!
We had a good experience purchasing our sofa recliner. Todd, our sales associate, was excellent to work with as well!
Todd was fantastic and knowledgeable in helping us find the perfect recliner sofa!
Very professional. Jay and Jordan did a great job very informative
Great customer service and fast check out. Carly was respectful and helpful. Thanks again!
Jourdan G was a boss man hooked it up fat for the low low. Appreciate it boss man
Clean store, professional and courteous staff!
Karlie was our sales lady and she greeted us right away. She was very informative and knowledgeable on the items we were interested in. She helped our decisions become easy!
Jourdan G was extremally helpful. He was able to show us exactly what would work with our limited space. Highly recommend
Friendly, fast, no pressure, in and out service.
The cost of delivery is too high. If you are having a replacement item delivery should be free or half of what it is. Very disappointed.
Patty was amazing!!! Helped to finding some things to make home .
Fantastic customer service and support. We had to replace our dual reclining love seat as one side no longer worked and replacement parts weren’t manufactured anymore. We received an in-store credit and couldn’t be more satisfied with the staff that assisted us. We will definitely be back with any future furniture needs.
Great experience purchasing new furniture! We were able to work out a discount on the furniture we needed and Patty explained everything very well.
Came here recently to find a mattress and living room furniture. I had been to a few other stores in the area already with my 1 and 11 year old kids where I mostly got the feeling we were more trouble than it was worth with an energetic baby, running around climbing, pulling, and jumping on everything he went past. So those were fairly quick stops before we left. We walked into Ashley and were immediately greeted with smiles and what seemed like genuinely happy people. Ms. Karlie took care of us. I can’t say enough about how her attitude, patience, and playfulness with the kids made it an amazing experience. Not only was she great with the kids but she took the time to make sure I was getting what fit my needs. Even if the furniture was less than great,( it in fact has been great so far), I would still come back to this store for the stellar in store customer service. It makes for an enjoyable stress free shopping experience.I will definitely go back to Karlie with any future furnishing needs.
Tim V was just the sales person we needed on our stressful hunt for bedroom furniture. Helped us find the perfect bed and dresser without being pushy or hovering. Let us make our decision with the knowledge he gave. Friendly. Would definitely go back to buy more great deals thanks to him.
Patty did an outstanding job explaining everything and answered our questions.
I began mattress shopping and I did not think I would find anything affordable but here I was assisted by Jordan and found one that is insanely comfortable as well as affordable.
Patty is a fantastic person to help you out! 10/10 recommend asking for her when you get to the store. She goes through every detail with you and makes sure you’re happy with your selection. If I needed more furniture I’d go back to this location just because of her great customer service and knowledge on products.
Great customer service, good prices
Nice selection
I like mattress
Todd was fantastic! Listened to what we wanted and made a great suggestion for my tall husband to get the best fit for us. Great experience at Ashley with Todd!
Tim V. was wonderful to work with. Very helpful and informative on different mattresses and had great suggestions!
The salesman Tim V.A was AMAZING!!!!!!!!!?we felt no pressure and we went to other stores and came back to Ashley, and he made us feel a million times great, that's when we knew where we were getting our dining room set, I want to say thank you so much, we are so pleased with the AWESOME experience.
Knowledgeable and friendly staff.
Patty's nice and great !
Very knowledgeable salesman. Jourdan was SO patient with me. I did purchase a mattress!
Patti was very helpful, kind and enjoyable to work with! Salespeople with her energy, enthusiasm and genuine kindness are hard to find! -Kayla Hendricks
Very good experience Patty was very helpful.. Both in english and spanish
Stopped in with my daughter to buy a night stand and Sandi was so helpful and nice. She knew where everything was and went above and beyond for us. Overall a great experience!
Gloria worked with us for well over an hour helping us to be confident we purchased something we would be happy with for a long time. She was extremely patient the entire time.
Patty was very good. She allowed us to just browse on our own, but was available to answer our questions.
Jourdan was incredibly helpful in finding a futon substitute. We came in to find a futon for my friend to sleep on whenever she visits my apartment. We left the store with a comfortable, fully reclining sofa that’s small enough to fit in the apartment for the same price as a futon, and in better quality. He made the process very easy and relaxing!!
Jourdan knew exactly what we wanted, answered all of our questions, and we were in and out in less than an hour.
Todd was great to work with. Helped with designs, etc
Patty was excellent in helping me find what I wanted. VERY helpful! Thank you, Patty!
Great friendly service. Patti helped us and was very helpful, not pushy and spent time making sure we found something that worked for our family.
Gloria Merrill was great! Helped me find the perfect couch and pillows
Excellent service from Patty in the Appleton store. And love your products.
I had a wonderful experience with Tim, our room consultant today. He was helpful but not overbearing. He kept his distance so that we could shop, but kept himself available to answer any questions or offer advice. He had a great sense of humor as well. If every encounter would be like the one my wife and I had with Tim, then I would look forward to shopping. Any future furniture needs will be through Ashley Furniture here in Appleton.
Right away walking in we were delightfully greeted by Jourdan! He help guide us in the right direction to what we were looking for. He even invited us to the Labor Day VIP Party! After browsing the wide selection of sofas we found the one we were looking for! Jourdan helped us through the check out process and made it as smooth as possible!
Sandy from Ashley @ Appleton Wi Store great customer service!!
Jordan was such a great help, 100% recommend!
Jourdan Was great
Great experience buying a mattress!
Shopped around and found the BEST product at the right price at Ashley furniture. Patty was the only salesperson to follow up And inquire about how my search was going. She was knowledgeable and professional and knew her stuff. She earned my business and their selection is second to none. 5 stars highly, recommended!! Jeff H
Excellent service by Patty!
If you buy furniture from Ashley, you should expect for it to be damaged or defective and if you try and refund it, they will still charge you the 20% restocking fee, even though the merchandise is defective and damaged. I will never shop here again. The quality of the products is below poor!!……still waiting for an answer from 4 months ago …speaks volumes for their customer service!
Patty Camacho was awesome!!
Great products and great service! Love my new dining room set.
Very friendly greeting also accommodating
Patty is a pleasure. She helped us make sure we got the most bang for the buck
I love how quickly I am greated and welcomed in! Everyone smiles and is very friendly!!
I had the pleasure of doing business with Jay, Gloria and Matt. They are extremely knowledgeable, friendly and I highly recommend working with them.😊
Amazing service Jordan helped out so much got me down to the price that was reasonable he was so helpful never felt so comfortable buying a couch .
Always great service and quality merch!
Details on delivery could be more precise, and consider people who rent.
DO NOT SHOP AT ASHLEY FURNITURE. ***UPDATE TO YOUR RESPONSE. *** Claiming that we are at fault for stipping out the side panel is a great excuse for your garbage install crew. There are 4 other doors on the same entertainment stand, and the other 3 are in perfect condition with just a much usage. This is a clear issue with the install crew and you're trying to make me look like I'm at blame. Not saying they ruined every door on the stand, just the one. Yet, you can't do anything to help us out. Passing the blame is a great way to lose customers. Bought a 4 piece entertainment stand about a year ago. Added on for the white glove installation and while the guys were setting up everything, they damaged the TV stand while putting it together. I reached out to service given we were still within our one year warranty on everything we purchased, and was informed that because it wasn't a "defect" they would not be covering the damages, even though their install team were the ones who caused the damage. We are now stuck with a less than one year old item that is missing a door due to bad installers. Even Ashley knows the quality of their furniture is awful and won't stand behind issues they create. If I could rate someone 0 stars, I would. I would recommend going elsewhere for your furniture needs. Not worth wasting your money on cheap stuff that won't make it through a year of basic use.
Tim is an excellent floor associate and helped us find exactly what we needed. Would buy again from this location. Looking forward to our new piece.
I had an excellent experience at the store with Patty's help. She was great helping me find exactly what I was looking for! The quality and price beat out 3 other stores in the Appleton area. I truly enjoyed my experience!
Tim was very helpful and provided us with the options we needed to know about. The table and chairs we purchased will be perfect for the space we have. He was friendly and personable and we were pleased with the 4 year promise, the assembly and delivery options.
Excellent experience with Tim as the sales man @ Appleton store. Very supportive and helpful on clearing my doubts on the products.
Patty was the salesperson.. She has superior qualities.
Patty was absolutely fantastic to deal with. I am a customer for life because of her. Whatever she is being paid is not enough. Please consider giving her a significant raise
Love Ashley furniture yes they are pricey but they have very good quality furniture. Plus they are very helpful with customers.. would go again
Patty was absolutely wonderful to work with. Great customer service. Highly recommend Patty and the Ashley store in Appleton.
I never post a review, but honestly the experience we had with this store has been nothing short of a nightmare. We received our $6,000 sectional back in August, and I have been dealing with trying to get the correct parts ordered since. It's July 2023, and I still have no parts to attach our last recliner to the sectional. I even sent in an email to speak to a manager instead of dealing with the parts team as another attempt, and still nothing. I'm beyond upset and frustrated at this point, and will never return. UPDATE: It's been 16 months now. Another update: 22 months and still do not have parts.
Our salesperson was Patty. She did a great job helping us pick out our fabrics and options for our sectional and tables. We will definitely call her for our next home project.
Patty, you are amazing!! 😁😁😁
Great experience with Todd. Reasonably priced. Helped answer any questions we had
Amazing experience! Thank you patty!
I purchased an adjustable mattress and frame on June 1, 2023. I paid for "white glove" delivery service and, upon delivery, the footboard was missing its legs and the mattress protector was not included. Receiving a bed frame without legs is like buying a car without tires. Still waiting for customer satisfaction.
Jordan was very helpful in purchasing the ottoman which matches my other furniture. And finding the best price.
We found what we were looking for. Good financing options.
Gloria Merrill was the most helpful and was the greatest at finding all my wants and needs and now my son loves his new bedroom set thank you
Gloria was great!
The store is clean, and they have tons of options at great prices. Gloria was super helpful and friendly.
Great deal great service ,love this store!
my recommendation is get a sales person who knows their inventory. My sales lady has been there for years! omg! what a pleasant experience. I am sorry, I can not at this moment remember her name. Just ask for the sales lady who has been there the longest. you will be in good good hands.
Tim was great to work with! Wasn’t pushy with a sale and took our wants/needs for a sectional into consideration!
Patty Camacho in Appleton was amazing . Made the progress smooth, great open communication!
Jourdan helped us find the perfect sofa!! Great experience!!
We had a really nice time picking out livingroom furniture. Our salesperson, Tim, was so easy to work with and very helpful. I would definitely recommend Ashley in Appleton if you need furniture!
We had Patty C as our sales advisor and she was fantastic. Very personable and helpful, very patient as well. Ended up getting 4 gorgeous kitchen stools and fully financed, including with the 4 year protection plan and white glove delivery. Absolutely coming back and asking for her help in the future,!
Stay away from this store Purchased set of couches and recliner was not working I called and asked for service or replacement they told me would order the parts and send service to fix so first called 01/21/23 again called after 3 weeks still nothing and again and again and today 5/22/23 still nothing and recognizing my phone number and nobody answered my calls Very disappointed and frustrated and I just contacted my attorney to get involved Just wanted to say that spent a lot of money at this store the manager Jay knows well
Kubra is amazing! Love how detailed and patient she is. One reason I decided to go with ashley furn. was because of her!
Patty was very helpful
Very friendly staff. A lot of inventory to choose from.
Patty and Jay were excellent to work with!
Jourdan was a pleasure to work with.
Great store in Appleton, WI. Big thanks to Tim my sales associate. I love my Mothers Day CH table/chairs. Will definitely be back for future purchases.
Patty is fabulous to work with ~ found exactly what I was looking for ~ will definitely be back for further furniture
Very helpful and knowledgeable staff
Awesome customer service! We were greeted when we first walked in. When we saw a sofa we liked, a representative came and showed us other similar sofas and helped us make the decision. Great experience, and will definitely come back again for our next purchase!
Highly recommend!! Sandi is great salesperson very kind and always looking for better prices for you!
Patty was awesome she did a good job.
So far so good!
Great experience every time I visit, the staff members are great and they get the job done quick.
Great service! Had my daughter with me and they helped to keep her entertained while I shopped. Very informative!
Patty helped us pick out a beautiful chair for the nursery. Friendly and helpful, overall great service.
Todd was efficient and knowledgeable!
Amy was amazing! She is very knowledgeable and went above and beyond to get us the best possible deal. Great prices, great products and great staff. Thank you Amy!
I had the best experience at the Ashley store in Appleton. I bought a new mattress and adjustable base (Beautyrest Black) and could not be happier. My sales associate, Todd Jacobson was top notch in knowledge and service. Highly recommend!
Went in looking for a bed frame. We ended up discussing the issues we have with our current mattress and our long term goals to be able to swap it out and have an adjustable frame. The sales associate took a lot of time helping us out and listening to our concerns. We ended up purchasing a new mattress that my husband and I can both agree on. We also found an adjustable frame that is so amazing. I thought we’d have to wait at least 10 more years to afford. The prices were so much more reasonable than we expected and there were some great sales we took advantage of. The store manager was also really helpful in explaining adjustable bases. We never felt pressured at all and had such a positive and pleasant experience. 😊
Fantastic experience. The salespeople are great!!
Jourdan was amazing. This was my 2nd choice couch but be the other person at the other store was rude. So we came back and got this couch bc he was so amazing.
Jourdan Gregurich was our helper guy and he was amazing. He answered all our questions and was patient with us as we looked around. If I am looking for more furniture or anything like that I will be back
Beautiful store with awesome sales staff and a wide selection of furniture. Made my life easier to be able to one stop shop for furniture and mattresses!
Amazing service and selection! Their Mattress and Bedding knowledge is far more superior than any of the competitors!
Great experience, easy purchase and no sales pressure.
Beautiful store with very friendly and knowledgeable staff that made our furniture and mattress purchase easy and enjoyable!
Great selection of custom Canadel dining. Very knowledgeable and helpful sales staff.
Wonderful mattresses selection. Super knowledgeable and helpful!
Awesome store!
Great Mattress selection and the staff was extremely knowledgable!
Don’t shop here. Will not replace damaged item that was shipped. Was told to get a refund I need to bring to a local goodwill and have proof of exact item with name and address on a stub that I get from goodwill.
Jay was amazing in helping exchange mattress under different circumstances. Went above and beyond for us to make us happy!
Always great service. Never had a bad experience there!
Experience is always amazing! I have bought all my furniture from this store, including mattresses and always work with Jay. The customer service is unmatched as is their pricing and selection! I've been a repeat customer for 14 years for a reason!
We had a great experience at Ashley Furniture. Our sales associate did a great job answering all our questions. We are anxious to get our new bed ,exactly what we were looking ffor.We are happy with out experience!!!!!
Pamela Pommerening is an absolutely amazing consultant! She is extremely personable, down to Earth, and gives you all the best facts without being pushy to make a sale. She offers her own life experiences and gives the perfect amount of expertise about every item. She asks the right situational questions to get a strong understanding of your life situation and what items would work best for where you are at. If you are headed to Ashley, definitely ask for her, you will not regret it.
Horrible customer service! I walked past 8 employees of which 0 said hello or asked if I needed help. By far the worst experience I have ever had trying to purchase furniture.
Ordered a headboard, footboard and rails, when we got home it looked like the legs for the headboard were removed on purpose. Still waiting on new legs, it has been about 3 weeks and counting for replacement legs! I don't think I will purchase anything from Ashley Furniture again, it didn't seem like they were in that big of a hurry to fix the problem.
The sales person who is very nice and understood what I wanted
We worked with Jay who was absolutely amazing! We were in looking for a bed. We really didn’t know exactly what we wanted but he was so knowledgeable and was able to narrow it down for us. He worked to get the size, type, comfort, and budget to everything we needed! He was honest and made us feel very comfortable about our purchase. We couldn’t have had a better experience!!! We definitely will be back when we are ready to make our furniture purchase!
I never leave reviews on anything but I wanted to regarding our terrible service we had. It was the absolute worst customer service. They only offered a $50 dollar gift certificate to fix a problem they did (ordered us the wrong bedroom set after we told them which one we wanted). We didn’t accept that cause that’s ridiculous - ended up getting our delivery fee refunded so we were initially ok with that. Then when they messed up the second time on the same order they only offered us $50 cause it’s their ‘policy’. I would not recommend getting furniture from them. It took 3 deliveries to get all our correct furniture and we barley got reimbursed. Ridiculous.
This has been our second visit to this Ashley Store. Todd has been an amazing help and we highly recommend him! He’s helped us find our perfect ottoman, couch, and bed frame. Great honest customer service! Thanks Todd! -Brittany and Patrick
So many problems with our last several purchases & follow through. I could list several between the couches, and 2 bedroom sets. Gave benefit of the doubt after the couch nightmare and 1 bed delivered problemd. But THE worst was a custom made solid wood bed set purchased there. First there were several delays 6 mo worth which was beyond frustrating. They arranged a delivery without talking to us to be sure someone was home. The MOMENT it was delivered I immediately called then stating there was a chunk of wood not painted/small chunk missing & the mirror had a noticeable scratch on it. They sent someone who fixed the spot & said he would have the mirror replaced. Fast forward after several calls, texts not only not fixed but he didn't submit for the new mirror as promised or note the account. Throughout over a year I've continually requested they follow through with what that repair man said lost photos sent, resent photos upon request. I kept ALL emails, texts & when I attempted yet again recently to have it cared for they tried lying saying I just sent the request just now and it's been too long since delivery, not covered. Yet I have texts from them recently contacting me telling me i wasn't forgotten, thank you for my patience, still working on it. Non stop lies & dropping the ball. I told them I have all texts and emails & was sent a snarky response refusing to care for it. Should have looked at reviews & listened to family who had trouble there before spending all we did there.
We have had nothing but issues since we placed are order, I keep calling and all I get is we are sorry it will be another 5-7 business days. I'll be calling Monday and returning are more then 7,000.00 dollar order. They have no customer service at all. They don't care about your issues. EDIT: We finally got everything taken care of as of 1/15/2023. It took going to the store and talking with the General Manager Jay. He easily took care of every.
Mike in the Appleton WI store was super. He was so great to work with on the phone. Ordered an end and coffee table. I don’t have the items as yet but so looking forward to giving to our daughter and son in law for Christmas. Kuddos to him for his professionalism and kindness. Thank you!
Over the last few months we have been upgrading furniture and I have went here in search more than a few times. Almost everytime it's almost impossible to get someone to help. I bought a dresser for my son from here so kept trying to go back and getting more because that first experience went well. However since than it has been severely down hill. The time previous from today I was looking for furniture for my daughter and after trying to get someone to help for over an hour I left and went elsewhere and got here bedroom set. Today I was prepared to buy myself a new bedroom set and my mom and I kept trying to find someone to help us, after no luck we walked out and I guess I will go look somewhere else tomorrow. I understand being short staffed and that people are trying but at the very least some acknowledgement would be great. Let me know that someone will get to me when they can but being ignored and feeling like no one wants to bother to help is pretty unacceptable.
We were looking for 2 side chairs to replace the bench which came with our dinning room set. On line the chairs were $49 less than in store but Ashley gave us the on line cost and no shipping charges. They were so friendly. I love dealing with Ashley Furniture 💕
I ordered brand new furniture for $3000, on delivery day I was sent damaged and used furniture. I had the entire order returned. I was told I was given my full refund and the shipping would be a separate refund back to my credit card.....over a month later I am still waiting for the refund. I spoke to Stephanie multiple times regarding this and I was told it was refunded, I will look into this and so on. I placed a new order for the same furniture again, paid shipping again but this time I was given a discount for the issues with my first order and also for me not receiving the 100.00 gift voucher for the inconvenience. Still to this day I have not been refunded but I submitted a claim with the BBB and I was contacted by someone at corporate stated the reason why I was not refunded was because I was given a discount. which is a lie because the new order was placed approximately 2 weeks later and wasn't delivered for over a month later in which I wasn't charged for the order until delivery. They are just trying to cover up the fact that they are out here scamming people and taking peoples money. Not to add with the second delivery one of the legs on the couch was broken and also a hole on the bottom of the sofa in which a claim was put in and I was sent a new leg and the message from them states they will assume I will fix it myself. why would I fix it myself when I paid for the 4yr protection plan for your company to fix it. I'm to the point again to return the entire set again and go somewhere else to purchase and not Ashleys brand.
Completely satisfied with the transaction. Knowledgeable and efficient sales person.
Amy Degoey made purchasing a entertainment stand and coffee table quick, easy and painless. Will be back to buy a couch and more from her.
Todd was extremely helpful! I would definitely ask for him if you go! He helped me find exactly what I wanted was honest with me about pricing, and offered great suggestions without being pushy. He made it an easy and fun experience!
I was able to walk in, say about 3 sentences, and find exactly what I wanted within about 30 minutes. Sandi was excellent!
Tim did an outstanding job helping us buy our sectional. He showed us several options then let us privately discuss what we liked. No pressure, great quality and service! Thanks, Tim and Ashley furniture.
Loved how easy the transaction was! Also love how the company donates a bed to a child in need everytime they sell one!
Very low pressure to buy. Able to schedule delivery quickly.
Met an online price, gave me a $100 credit which I received from Ashley for signing up for emails. Stefan was friendly and helpful. What more do you want from a furniture store? Great experience.
Sandy is the best sales person!
the costumer service was great. We did have some issues but our sales person was on it right away and was taken care of within a week.
Excellent experience from Bethany's help on our 2 visits to the store, the great communication on delivery day, and friendly delivery guys who arrived just when the rain started.
EDIT: 2 MONTHS AFTER INITIAL REVIEW. I have called and emailed the Ashley care email that was left on my review multiple times and have not gotten ANY reaponses. My dresser has now been exchanged 4 times and each one damaged so I am waiting on #5's delivery. I received an email stating my sectional would be replaced a week ago and they did not show up with a sectional. I responded to that confirmation email twice and left a voicemail with no response. ORIGINAL REVIEW: I opened an Ashley card and have spent around $7000 to get my first bedroom and living room sets. Delivery kept getting extended until EIGHT months after purchase. I said this was unacceptable. They magically got some pieces delivered ASAP. A quarter of what was delivered was damaged and now I'm waiting on replacement and a tech to come to my home and that has been rescheduled for months as well. The quality of the sectional I purchased is complete garbage and that's clear after only having it a couple of months. Nothing lines up or pieces together properly, it already creaks and sounds like it's 100 years old. I will never, ever, shop there again as they haven't even given me a dime back or solved any of the problems to date. Save yourself the headaches and frustrations I've had and shop elsewhere.
Terrible customer service after incomplete delivery. Had my bedroom set delivered 4 weeks ago and they didn't have the fasteners to put the frame together. They said they would send them to me and never did. Had to get them myself. If they deliver something and don't have it complete, don't trust that they will make it good.
Their furniture is mostly garbage that breaks down very fast and their warranty is a scam, but you need the warranty because whatever you buy is probably going to break pretty quick. Lead time on service is several months and they make every effort to make it impossible for you to actually get the service you paid for. Update: To clarify based on the response below. So I have to wait several months for service then get 24 hours to respond to Ashley’s call, and then get to wait another several months for service. Fantastic.
Bought a rocker recliner at a very comfortable price. Tim was very helpful and friendly. Will shop there again.
Jeff the manager and Tim our salesman were very helpful. Will update when furniture is delivered in 6 weeks
Bri was our sales person and showed us what we were looking for without being pushy and was very knowledgeable and nice.
Bought a bedroom set in Nov. 2021 and it took 5 months to arrive. I realize that there are supply chain issues, so it wasn't unexpected. However, they didn't do anything to help push the delivery along until I requested that they contact the manufacturer to get a status of my order. It arrived in good shape and the two delivery guys were cool. The problem with the delivery was that there were no fasteners to assemble the bed frame. When asked how long to get the screws, they said 4-8 weeks without even contacting the manufacturer. These screws should be on hand at the manufacturer as they are used on all their bedroom sets and will likely have stock at all times. I don't like being blown off with my concerns. Contact the company and let me know the day they will arrive so I can have it put together! They definitely don't go the extra step to answer questions. Likely won't buy from Ashley in the future because of this. Poor first impression.
Amy was awesome! She was very patient, knowledgeable, and down to earth! This was our second purchase. Five years ago Patty helped us, and she was also great! Our go to furniture store!! 😀
Great service and price matched
Wonderful service. They had everything we were looking for
Very happy with our purchase. We were torn between furniture from Ashley's and furniture from La-Z-Boy. Our sales rep Tim Van Asten was the reason the scales tipped in favor of Ashley's Furniture. Great person to deal with, down to earth and personable.
We came into Ashley to look at a sectional and were greeted so warmly by Bri. She was incredible from beginning to end. She calmly answered all our questions and gave us great decorating tips for changing our living room!! And we left about an hour later owning our beautiful sectional!! Definitely request Bri if you want a great buying experience!! She's a real jewel 😊
Second delivery and they forgot my cleaning kit both times.
Nice place and many options, but wish I would have went to WG&R because they have a lifetime warranty where as Ashley's is only 4 years and that's with protection plan.
Very helpful picking the right piece of furniture. I appreciated her kindness and sensitivity.
The individual that assisted us in finding our couch was very professional, patient, helpful and did not give us the typical heavy sales pitch! We felt very comfortable and found a couch we just love and at a great price!! In just a few days they will deliver it! There won’t be a 2-3 week wait either! Thank You Steve!!!!!
Very helpful, pointed me where the things I wanted to look at were, than left me alone to look. Was available when I had questions.
Absolutely unacceptable workmanship and non-existent customer service. We ordered Amish furniture in August, waited 2 months for it to arrive. When it was delivered and set up, further inspection made evident significant quality issues. Pieces dropped and scratched. Score marks in the finished wood. Portions of unfinished/unstained wood. Sawdust in the clearcoat finish. Stain splatter and sloppy dark globs in various locations. Ashley throws a service technician at it to "FIX" the issues...how will a service technician "FIX" subpar workmanship in a 15 minute housecall? Then, we have been continually told that trying to resolve these issues mean having us pushed in multiple third party directions (including being told to contacting Amish directly)- all yielding uninterested attempts at resolutions. It is like trying to buy a Volvo at a Volvo dealership, but told we must contact Germany to solve any problems, all through a text message exchanges only. Unacceptable. It is now the end on January. The same run around and deception from Ashley ensues. Purchase from them at your own risk and full acknowledgement that customer service will be unavailable...perhaps one would have better luck dealing directly with China.
Wonderful sales team that work with you through every step of your furniture buying process.
Bethany was great! She wasn’t pushy and helped us find furniture for our needs. Delivery was quick and delivery team was professional.
Patty Camacho and Jay the store manager are amazing, had some of the most fun buying furniture today. The whole experience was a blast!
We recently bought a mattress from Ashley's in Appleton. We had a wonderful salesman named Tim. He along with manager Jay were very helpful and fun to work with. We would also like to thank Becky for all her help too! We highly recommend shopping at Ashley's.
We had a great experience with a great salesperson, so we keep coming back and referring others. Everything hasn't always been perfect, we ordered a table that took four weeks to arrive and it was missing parts, but Ashley made it right so we keep coming back. I'm also not a high maintenance customer who treats people like garbage, so maybe that's why I have pleasant experiences.
We recently purchased a new mattress for a young child. The staff was friendly and seemed willing to try to work with me where they could. I ended up purchasing a mattress and they ended up donating a mattress to a child in need through one of their programs. Pretty cool!
Stephan was amazing and super helpful! He made the whole process of shopping for a bed and chair super fun! He turned something stressful into a stress free process!
Patty and Steve were great they are very helpful and funny which made our purchase easy. You two keep up the great work.
Patty was the most helpful sales person we have ever worked with. We had been shopping for a while at several furniture stores for new living room furniture. When we arrived at Ashley Furniture, Patty greeted us warmly as we walked in. She asked if she could help and of course we told her we were just looking. She said "take a look around and I will check in later to see if you have found anything"..... What?! My husband and I sat on several sofas and as it seemed we had settled on this one Patty was right there to check in and help. She didn't just seel us this set though, she asked what we liked and if we had any dislikes. We had asked if it had an option to order stainless steel cup holders but ultimately placed the order. The very next day she emailed us to let us know she had looked at different options. It was so nice to have her follow up. Just wow! We have already had two other couples ask about our furniture. We definitely recommended Ashley Furniture and told them to ask for Patty. Thank you, Patty!!!!
I really enjoyed working with Amy for my purchase of a sofa and loveseat. She was friendly and very accommodating. I had a question about the type of materials that these were made out of and Jay was quite knowledgeable about this. The store has a great atmosphere . Great experience thus far!
Skyler and her manager Jeff took great care of us! My fiancé and I just moved to Appleton from California. We had gift cards from Cali that we didn't know where only good at the California Ashley Homestore. He was wasn't able to give us the full amount on the cards but did approve a substantial discount to make up the difference. Skyler took the time to help guide us to a sofa that we had completely overlooked in the several hours we had be in the store that was exactly what we were looking for and in the color we needed to match other items we were interested in. Overall we highly recommend the team here and encourage anyone reading this to come in and let them help you build a house you'll love.
Made an appointment with Pamela in sales and she found and had everything i was looking for!! Bought a reclining love seat,reclining couch,king sized bed and mattress,a coffee table,night stand,2 end tables,and a tv stand with fireplace insert!! Ordered these items and the only things i have not received was the 2 end tables and TV stand with fireplace insert.They will be delivered in November and not a problem as I received 95% of my order in the first delivery.Pamela,Mary and everyone else i mingled with there at the store that day were professional,friendly and knowledgeable!!! Keep up the great job guys!!!
Excellent service! Very helpful!
Great service Great prices on quality furniture.Friendly sales staff who are very helpful.
I like the furniture and the sales people especially patty at the appleton store just unfortunately the delivery service is horrible when it comes to not scratching things up so far 3 attempts to deliver a table and each time the funiture was either damaged or globs of stain left on the table by the manufacturer ***** Update***** Was scheduled for a delivery for 9/26 i confirmed the delivery date and no one showed up and no text or phone call telling me they needed to reschedule yet another wasted day waiting for nothing
Worst shopping experience ever. The person who helped us did not know what he was doing. We had to redo the order 5 times due to his errors. Then we found out delivery to Berlin would be over $200 even though it’s not that far. Once we left the store we got a call saying we needed to come back because he shredded the wrong paperwork. Definitely will be looking at different options to order furniture next time because this was ridiculous.
This was the best experience I’ve had purchasing furniture. Todd helped me out and was so kind and patient. He helped me find a couch that I love. He was so honest and knowledgeable that I didn’t feel pressured to buy something I didn’t love. I will definitely be back to see Todd for my future furniture needs.
I explained what I was looking for and what I wanted in a sofa sales woman knew exactly what to show me! I left there very excited for my new furniture! The price and quality at Ashley furniture is absolutely wonderful!!
Very high pressure sales person. She would NOT leave us alone to browse. Felt like being stalked. Is this the way furniture sales are these days? She was practically sitting on my lap at one point. Got home to a voice mail from her. Sheesh. No thank you. We are grown ups and know what we want and don't want. And we know we don't want this pressure. We'll be looking elsewhere.
If I could give the couch and ottoman we bought a negative star rating I would. The legs are cheap plastic. Don't try to put them on yourself. But wait, just save yourself and don't buy from Ashley. After a few weeks of light use, the material on the cushions of the couch started slipping. The cushions look all saggy and disheveled. The ottoman came with the cushion sewn on crookedly. If it hadn't been for covid, we would have hauled this furniture right back for a refund. Ashley furniture us cheap and does not wear well. DO NOT BUY!!!
The sales team was great!
Caily took such good care of my family at the store! She was patient and kind. Caily made sure to take her time to ensure that I found the perfect furniture for my needs and home!
We ordered a custom made Bed set in February, paid extra to have it delivered and set up, delivered early June, but didn't have the bolts to connect the footboard. We have called several times, and it is now August 9, and still no bolts. Called a few days ago, and they were going to get right back to us on it. No return call after several days. Last purchase we will make at Ashley.
They had just the perfect chair for my dad, and the lady we had took her time and explained everything very clearly to him. And as a bonus he for the chair within a week instead of the 2 weeks like they originally said.. Way to go Ashley's
Very helpful.
Went in to look for a couple mattresses. Waited in the mattress area for a better part of half an hour. No one even acknowledged us! Several employees saw us but, no greeting, no we'll be with you shortly, nothing! Many other stores offer mattresses. We found one elsewhere. Second time this has happened here. Last time it will happen here!
Pam was great to work with. Very fun and enjoyable experience. Will be back in the future for many more purchases!
Went to a few other stores looking for functionality and comfortable furniture and were ignored cause I’m tattooed and have a family that’s wild and fun! We went to Ashley homestore having doubts about making a purchase cause how we were treated at other stores. Then at Ashley‘s a amazing employee Caily Burdick greeted us with a excellent attitude and was willing to help us thru the purchase experience and helped us with all of are questions and had awesome options and ideas to inspire us thru are custom order! I would suggest this Caily Burdick and Ashley Home store staff in Appleton best experience ever and just cause you may look different or may be spoken in a weird way for what your looking for Caily made are day A excellent one! thank you so much Jesse Zeise
Stopped In today and Pam was very helpful.
Pleasant and knowledgeable salesperson. We were able to look at several options for furniture.
Very good experience Sandi took care of all needs. Been shopping there for many purchases
Very nice and the staff was great. Caily was awesome and very helpful
They were friendly and informative.
Aweful customer service. I ordered a couch set in the beginning of February that was supposed to be delivered on April 15th, they called and left a msg that it'd be delivered that day but then never called back, nor answered and never showed up. Then I finally got a hold of someone and they told me the end of April, that never happened, now they told me the beginning of May...and now it's mid May and I still haven't got a call or email. I tried to call and cancel some of my order, the women said she'd have a sales person call me back and no one ever returned my call. I'm going on 2 months now in my apartment without any furniture. I don't think I'll order from Ashley Home Store again.
Purchased an expensive bed from Ashley Homestore in Appleton. On the day of delivery we finally got rid of our old bed. My wife was so excited for our new bed she tracked the delivery all day long. Then finally 5pm rolled around and we got an update that our bed had been delivered!! Except it never got delivered, so I called the store to express my concern. They said not to worry we will reschedule a delivery!! I stated we no longer had our old bed and we could not reschedule. They assured us they were doing everything to fix the situation. We are on night 2 of sleeping on the floor. DO NOT BUY FROM THIS COMPANY! Google makes me give them one star to submit my response, otherwise they would have zero.
Bit of a mess because of the remodeling and a 5 month wait on England brand furniture seemed a bit much but I don't know.
I stopped at the Appleton location on Saturday to check out what they had for beds and mattresses. I returned on Sunday with my family to show them what I had found. Jay helped us make the best decisions. He was very helpful and informative. I will return to Ashley to make additional purchases in the future.
We were greeted within minutes of entering. The staff was super friendly & helpful. Our salesman, Ebisa Godana "E", was very knowledgeable on the items we were interested in. If I asked a question he was unsure of he knew exactly where to get the answer & didn't hesitate. He made our shopping experience easy & fun. I highly recommend this store & salesman to anyone looking for furniture.
Staff was super friendly. Ebisa Godana helped us pick out the perfect furniture for our living room & bedroom. He wasn't pushy & gave us options & plenty of time to think it through. He was very knowledgeable about the selections. If he didn't know the answer to our questions he knew right where to get it from. We will be repeat customers! Recommend for sure!
Patty Comacho at Ashley in Appleton was the nicest sales person we ever met at a furniture store. She wasn’t aggressive, pushy, smothering, or hovering. She came across as very trustworthy. She is a fine representative for the company. We highly recommend her. Jeremy and Jennifer. Mar. 21, 2021
Worked with Pamela – and she was excellent in helping me decide on an entryway table. She was helpful in offering choices which moved my decision quickly, yet with no pressure. I will be returning to purchase a new Mattress. Five Stars for Ashley of Appleton.
Ordered a chair September 2020 had to pay in advance chair was to be here January 2021 they never called and it never came. They do not contact me they keep changing the date now they say April but only after I called. Horrible customer service they don’t care. Do not buy from them!!!!!!
We had a great experience with Ashley Furniture. Caily Burdick was who we worked with. She listened to what we said and helped us put our livingroom together! We went back to her and she helped us order just the right Kitchen set!
Pamela provided a great experience for us! She was very friendly, had great ideas, and made the buying process fun for us! She knew her inventory very well and knew exactly what to show us when we told her what we were looking for; even if we were all over the place. Thanks for making the dreaded furniture shopping not so dreadful! We will be back for any of our home needs!
Great place to shop. Prices are great and customer service was awesome. Bought a couch and chair
Very professional and friendly service, I would definitely recommend this store to anyone looking for high quality furniture at a great value.
I had been looking @ this rocker recliner online. I was pleased that it came on sale& theAshley Homestore gave me the sale price& I was also able to use the online code to get another 10% off my purchase. Very friendly personal& explaining when & where my purchase would be shipped. I am a repeat buyer of Ashley furniture. My go to seller.
Outstanding service and great deals. Definitely one of the most pleasant experiences we've had. And we would definitely recommend Ashley Furniture Store.
Very knowledgeable and friendly. Pleasure to shop there!
Great experience at Ashley's Homestore. Amy was attentive and very helpful. I would recommend Ashley's Homestore to anyone looking for Great quality furniture at an amazing price.
First place we stopped to look at replacing living room furniture. We were specifically looking for a brand recommended to us by a friend. Caily led us to the brand before we even mentioned it. We ordered custom furniture that same day. She was a huge help and we would recommend her and Ashley to anyone. Thanks Caily for all your help.
We stopped at the store to look at mattresses. We were met by Amy who walked us through their huge selection and helped us determine which mattress would work best. She gave us sanitary pillows to use for safety. She was very helpful and answered all our questions without being pushy at all. We settled on a Beautyrest Black hybrid mattress and are looking forward to delivery in a few weeks. Very nice store with great selection and helpful staff. I highly recommend Ashley Home Store.
My mother had hip surgery and needed a new mattress. We placed an order and verified multiple times when it would be delivered with Nick from the Appleton store. The delivery day came and after not receiving a call I called up to check and was told it would not come until next week. I asked what could be done because that was not the agreement. The girl on the phone said (well it's just an estimate there's nothing we can do). We cancelled the order and will be ordering from matress firm who just finished a different delivery for us exactly on time. I made a mistake in choosing ashley because of a few dollars. Don't go with the cheap company, choose quality. You get what you pay for.
They didn’t want to make the price match for the dining room table. They have me excuses but didn’t give me back the money. I do not recommend you shop here for your furniture. Bad company.
Amazing place for go shopping. The personal is friendly I recomended 100,%.
Patty was extremely nice, helpful and knowledgeable about the products I was interested in. I had a great experience.
Worked with Caily and she was amazing. We had gone to 5 other furniture stores and it was not even a comparison. @ BostonFAM, I hope you take good care of her.
Friendly and helpful associates everytime we shop. We've shopped at Ashley's for over 10 years. Prices are fair and delivery service is always timely. During the Covid- 19 pandemic, we purchased a high profile box-spring that we ended up not liking. The associate was very polite and helpful about getting us what we need. We got the new lower profile ordered right away and delivered to us and exchanged easily all within three weeks. This is just one of our several great experiences.
Brandon was awesome to work with. Got exactly what we wanted, in and out quick and great customer service.
Sandi was very helpful, efficient, was able to answer all questions.
Very nice store; very friendly staff!
They were very good with working with a budget and willing to help with financial options
The Appleton location is sooooo nice!!! The staff are extremely help and listen to what you want. They are not pushy and they are honest.
Love shopping at Ashley. Been getting all my furniture needs from them for years. This last time got to work with Patty and she great at explaining everything from bedding to living room. Highly recommend her.
I was greeted right as I walked in by a very friendly gentleman. He gave me a quick rundown and let me look around with occasional checkups on what I was seeing. The choice there was fantastic and I had bought a sofa within 2 days of shopping. Overall great experience and selection.
We purchased a living room set from Ashley Furniture a few months ago. We went to the store expecting to be hounded by sales people, however, it was quite a pleasant experience. Our sale representative, Caily, was very attentive and did a terrific job of assisting us without being overbearing. She allowed us to browse and when we had questions she was easily located. Once we made our decision she was very open with the fact deliveries were taking longer than normal due to the current COVID situation. She was extremely knowledgeable on the products we looked at and made purchasing our new furniture a good experience. Caily is a great asset to your team.
I purchased a section in April of this year 2020. I bought the protection plan and the protection plan was never entered into the system. Now surprisingly GBS (The protection plan) company is saying that it'll be 15 days until my claim is even entered. Tried calling the store, tried calling customer service, left multiple voicemails and no response. I will never buy anything from here again. Terrible customer service and they don't stand behind their products. Save your time and money and go somewhere else. And to the store owner who replied, you just proved that you don’t stand behind your products. Your store manager was supposed to call me back or fix the issue and that was over a month ago. Learn customer service skills and teach them to your employees.
We were at another local furniture store 2 times before going to Ashley and we did not receive half of the customer service in both times combined as we did one time in Ashley! We really enjoyed working with Todd. He was very helpful in placing our custom order!! Highly recommend going here.
Went here in search of barstools. I was helped by Brandon he was very helpful and knowledgeable about the selection. They actually have good quality barstools and you can customize them to your personal preference. Brandon was a great help to me. 👍
We purchased a table and chairs from Ashley that started bubbling conveniently a year after we got it. There are strips of laminate on the top, so when one started bubbling it caused a chain reaction. No big deal, we had the insurance right? Wrong... they denied it saying it was a manufacturers defect. Well surely Ashley would stand behind their product right? Wrong again.... after 9 months of me always having to follow up, they finally called back to tell me there wasn’t anything they could do. They said it was due to water damage, so I guess you aren’t supposed to wipe down a table. I will never step foot in Ashley or Furniture and Appliance Mart ever again.
We got 3 stools for our counter bar. Very good quality, we love them. Salesman wasn't pushy, very nice working with him. I think we'll look for more from there. 😊
I purchased a mattress and boxspring at Ashley Home Store and was greeted immediately by Anthony. He was knowledgeable but didnt pressure me. I looked at several sets as he explained the differences in quality and price! Very friendly and knowledgeable! He is an asset to your Store! Thank you Ashley Home Store.
Good customer service, but they didn't have exactly what we we looking for. We are picky.
Ordered furniture and it took two months to receive. When it arrived a piece was broken and when I called to get it fixed the response I got was email a picture in, no apology and no offer to fix the issue immediately.
Bought wrong size furniture for my home furniture before virus. Still haven't received anything yet in my house.
This Ashley branch knows how to do customer service correctly. Not to pushy, very helpful and very friendly. It is a very welcoming experience that truly makes you feel like they are appreciative of your business. This was from the manager down to the sales staff. They seem to have a great work environment there!
Purchased love seat , sofa and two ottomans. Along with 2 additional pillows. Two of the pillows were extremely lumpy , sewed wrong. They were returned in January for replacement and now in June with several phone called that were never answered and messages not returned , we drove to store to be told they was no order ever placed. Can't imagine what would happen if I returned sofa. Never again
We started looking in all the wrong places! Thankfully we met Caily B. at Ashley furniture! A true furniture expert! And told us everything we needed to know about the different bedroom sets we were planning on buying, we decided in a gorgeous dark wood 5 piece bedroom set, and we could NOT be more excited! The prices are reasonable for the quality, and we cannot praise the amazing staff, and especially Caily B. enough for helping us with our new furniture, and our buying experience! We will be back for more! 🖤
I just wanted to share my experience with Ashley furniture since they seem not care about the quality of our furniture. It all started with some very expensive leather furniture that we bought from them. We bought the warranty that we have had to claim over 4 times for cracks, peels etc. They then refunded us the cost of furniture and told us we could pick out new furniture because they could no longer fix it. Once we picked out our new furniture we got a table that was delivered with a chip in it. We then had a new table that was delivered that AGAIN had another chip in it. Is it so much to ask to have a piece of furniture that is decent from this store? We then complained again.... just to receive a phone call from one of their employees saying that it was "over done" and they would give us $75 for the table and that we are stuck with the chip in at. I don't understand this?!?! Our table was over $1000. Why would we want something with a chip in it? Why would we want $75? Why can't we just have our furniture that we paid for without anything wrong with that? Why is it "over done?" Is it so much to ask to have a decent piece of furniture delivered to my house? I definitely will not be shopping here after the last phone call I have received from them and how rude the man was on the phone to me. I just felt like you all needed to know the customer service that Ashley furniture provides to their customers.
We bought our living room set, and love it! Great customer service too!
Very happy with all the help Caily did for us while my husband and I decided on order your new bedroom set. Very helpful and knowledgeable at explaining everything to us! 😊👍
🛋️🛋️🛋️🛋️
They are a little more expensive than I can afford
We spent Sunday afternoon at the store with Brandon shopping for a new mattress and a reclining sofa. This young man is so thoughtful, kind and extremely knowledgeable. He didn't rush us or try to pressure us to make a decision. Brandon made this a very pleasant experience. We will always shop here and wish Brandon nothing but the best. Brandon has obviously spent time doing his research and can answer any questions you have to make an informed choice.
I've had a difficult time finding furniture that I can afford and getting credit that wouldn't break the bank for me. Then I went to Ashley Furniture on my daughters recommendation. She loves her new furniture and her entire experience with Ashley Furniture. From the moment I walked through the door, I felt in good hands with Caily Burdick. She listened to me and went above and beyond to help me get what I wanted with financing that I can actually afford. Now I have furniture that I love at a price that I can afford and all of my furniture related stress is gone thanks to the whole team! I would like to thank Kimberley and Jay for their help with the process as well.
Yes purchase furniture from here and never well again they scratched my new florus the furniture was banged up dented scratched and now I have to deal with the insurance company and having people come to fix the furniture with a piece of wood they pop off in pop back on it is very cheap for what you pay for
We are very happy with our purchase. Brandon was very helpful with selection and Nick helped us work out details for our delivery and haul away. Store has beautiful furniture and accessories.
Friendly people and met us at the door.....but did not have what we were looking for.....they think bigger is better...but that is not always true!! We were looking for a fireplace tv console 55 inches long.....They only had 60 inches or longer because that is what sells the most....what about people with limited space ??
Salespeople are so pushy
Fast and convenient
Only go during the sales. You'll still be ripped off but less
The only reason they got one star is there was no option for 0. Will never go back. Worst customer service ever after purchase
Great store, went to 3 other stores as well and settled on Ashley. I purchased 2 chairs with better quality build than competition at same price.
bought A couch and sofa and chair from here. I believe we worked with Tim, he was awesome. My son played with every pillow and played with all the electric recliners and he didn’t care. He fixed the pillows and recliners and walked the store twice. Found what we wanted and he even stayed after hours so we could buy that day. He went above and beyond.
Very friendly. Very helpful. Prices are fair and quality is up to par. Great store. I will be shopping for all my furniture there from now on.
This place is awesome. Very nice people. They have very nice stuff.
Saw a better price in their ad and they price matched as promised. 3rd time working with Sandi. She's very nice.
(Translated by Google) The staff very attentive (Original) El personal muy atentos
I do not recommend. I called to set up a delivery date and was told it would be delayed. When I purchased the furniture I was very unsure about waiting 6-8 weeks but the sales person that helped me kept assuring me that it would be here in 6-8 weeks. I was NEVER notified that it was going to be delayed longer. If I knew it would take longer than 8 weeks I would have went with a different company. The lady said it was my fault because I customized the fabric never once apologized for not receiving a call back or anything.?I asked to speak to a manager who wasn’t available so I left a voicemail and NEVER got a call back. Then I called back spoke to a Manager but couldn’t do anything about it. So I asked to speak to his boss. His boss was not in so I left a voicemail. It has been 5 days and still have not received a called back. For someone that just spent about $3,000 from you and paid all in full you would think they would treat customers better so that they would come back. I would recommend going to another furniture store before going to Ashleys.
We ordered a couch over Labor Day weekend. A four piece Sectional to be exact. The end of the sectional was not the correct piece on the first delivery. It took them THREE different delivery times to finally send us the correct piece. For their many mistakes they told us that part of the sectional would be completely taken off our invoice. We thought that was pretty fair, so when the first bill came it was a lot cheaper than we expected which we were pretty impressed with. THE SECOND STATEMENT CAME IN THE MAIL AND WE WERE BEING CHARGED FOR SOMETHING WE TOLD WE WOULD BE REFUNDED FOR. On top of it. When the rest of the sectional arrived, the small metal clasps that holds it all together, don’t even line up so the addition piece doesn’t even latch to the rest of the couch. Any time I address an issue with the sales lady we purchased from she tells me to call other people that don’t respond or have no answers to the issue. it’s been a month a month since we purchased the couch and the quality is so bad it’s already ruining the material where did we sit the most. Lastly, the metal clasps I was talking about that needs to be repaired, well we were told a service tech would get ahold of us so come out and fix the issue so the pieces all fit together. Well guess what. WE HAVENT RECEIVED A CALL YET! The worst customer service. EVER
Do not purchase from this store! I bought a sectional patio set for a 3 seasons room. After 2 weeks the center cushion insert fatigued causing excess upholstery wrinkling. Numerous calls were made to the customer care dept. before a new cushion was set up for delivery more than 6 weeks after the first call. When notified of the delivery date I requested that a service rep accompany the delivery to evaluate additional cushion sagging as well as the upholstery material showing signs of matting. The time frame for Ashley’s arrival was anytime after noon. Unfortunately they came at 9:00 a.m. resulting in a “no one home” situation. Another service request was made with a noon or later time frame. Once again Ashley showed up at 9:00 a.m. when no one was home. Yet another call to customer care at which time I requested to speak with a supervisor. The supervisor I spoke with was unbelievably rude & argued with me regarding the appointment time. Given enough of this reps lack of customer care I requested to speak with the next level of supervision. All of this resulted in another mid morning appointment for a day when someone would be home. On the scheduled day the service rep greeted my wife with “you’re finally home”! After less than 5 minutes reviewing the issues his assessment was simply “that’s the type of foam Ashley uses. If firmer material is desired, go to a business that sells foam and have Ashley’s replaced”. As to the upholstery matting: “it’s no different than a sweater matting after time”! Wait! The furniture, which cost $1700, was delivered in mid July! I understand wear over years of use but 2 months is hardly reasonable for a product with this price point to show signs of wear. This experience is a warning sign for anyone considering Ashley HomeStore for their furniture. They do not stand behind their product and most importantly their Customer Care department is anything but “caring for the customer”.
The customer service was awesome, I didn't feel pressured to get in and out with all 5 of my lil ones, they have a play area to keep ur kids busy while u can shop with a peace of mind.
Better than I remembered.
Had wonderful customer service from sales and management.
We were looking for a new living room set. Our salesman was very kind and helpful. However, due to circumstances that are out of his control we ended up going to WG&R Furniture and getting a great deal on the exact same living room set.
Not bad over priced on alot of things
Brandon is the best sales associate I've dealt with!
I really purchased an end table at the Ashley HomeStore in Appleton, WI. The end table is very good quality at a reasonable price. Nick Elko, the assistant store manager, went the extra mile and put the end table together at no extra charge.
Delta with Nick Elko, he was very polite, and very knowledgable. Nice selection of end Tables, we purchased two tables with. His help.
Great place great service , sales person greeted us showed us and let us shop without following around.
Terrible quality. Terrible customer service. Unwilling to cover anything with an extended warranty purchased. No help at all from customer service representatives. Unable to stand behind products, workmanship, or customer. This is customer service at its absolute worst. I will never shop there again and warn all future customers if what waits for them after the sale is made. Unbelievablely shameful.
Only slight disappointment is furniture delivery is costly. Other furniture stores in the area deliver for free.
Worst customer service I have ever experienced! Don't buy into the protection plan. Took 2.5 months for them to tell me the damage wasn't covered. I was also told they couldn't order replacement parts so we feel like we got scammed into the protection plan. Now I'm trying to get a hold of a manager to get a refund for the protection plan. Called a few days ago asking for manager, I was told she was busy and has to call me back within 24hrs. Never called me back. Called again today and manager was busy again. Still no call back...non stop being told I would get a call back and never once got a call back.
They have quality products and extremely helpful people willing to work with you to find the perfect product.
Usually I like to look on my own but Nick Elko greeted me when I arrived and he was so helpful. He listened carefully to what I was looking for and directed me to some awesome choices. He then gave me other suggestions that were great, which told me that he really knows his stuff. I bought a dresser and am going back to buy a couch and wall hanging. I highly recommend this store for their selection and customer service.
The sales person was friendly and very eager to help even at the end of the day on a Friday. (plus two stars) We found some bar stools that would work for what we wanted even if the color was not the best. They took a month to arrive. (minus one star) Assembly was easy, the quality is average. About the same as you can get at Target or Walmart, or maybe a little better. (Plus three stars) Our metal bar stools lasted 15 years. I give these five years. Of the two stools, one of the swivel is very hard to turn and the foot rest on both is cut at such a harsh angle that it is painful to rest a foot on w/o a some kind of footwear to protect you. (minus one star) The overall concept engineering is good, (Plus one) but the quality is average (minus one). It is nice that they come in a 24" height option, (plus one) but they need better color options. (minus one) Most homes/apts. do not have dark wood or grey trim. Most homes/apts. have honey oak or white trim and cabinets. When the sales person called after the stools were delivered she spoke so fast that it was not until I heard the words bar stool that I was able to piece together she was calling from Ashley to find out if I liked the bar stools. I said they were O.K. just to get off the phone.(Plus one for the follow up/ minus one for quality of the call).
Over priced
(Translated by Google) It has very nice furniture per a bit expensive 😃 (Original) Tiene muebles muy bonitos per un poco caros 😃
We were thrilled with the entire process of our recent couch and loveseat purchase at Ashley. The selection was vast and diverse in styles and price range. The sales associate was informative, helpful, and knowledgeable. And the delivery professionals were respectful and incredibly helpful. On top of that, I received a phone call the day after the delivery and pick up of our old furniture that, in looking through the old couch that they took away, they found my Master's Degree ring that I had lost years before! The ring meant so much to me and it was always a mystery where it could be. Mystery solved! I was thrilled to pick up the ring and almost cried tears of joy. We now have new furniture that we love, and I have my ring back! Thank you, Ashley Furniture HomeStore!
Manager guaranteed print on chair would be centered, when it came it wasn't. She claimed never to have made that statement. (I was very clear about that) 2 years later lounge chair linkage fell apart. Poor service to get fixed. I would not recommend
Best experience ever. Bought a new piece of living room furniture. First new purchase in over 15 yrs. Salesman was awesome. Delivery men were fantastic. Great experience and. Would definitely shop there again.
Taylor was really helpful to us. We went in and bought 2 new pieces of furniture. She was knowledgeable and helpful without being overbearing. We would definitely go back and work with Taylor again.
Nice Furniture
Fabulous experience. Patty was knowledgeable - and fun! Highly recommend this store.
Very Friendly and Patient Staff. Great Prices for Exceptionally Great Quality Furniture.
HORRIBLE! ABSOLUTELY HORRIBLE customer service!!! I bought a king size bed and this bed was delivered with the wrong rails and sat with the mattress literally 5ft off the floor. The damage to the foot board was so bad that they took a Sharpie of all things and colored it in to try to hide the damaged spots! Not only that but when setting it up they banged the headboard into my dresser damaging both my dresser and the headboard!!! After a couple weeks of me having to deal with this ridiculous bed I finally got a new footboard and rails but once again upon delivery the headboard was broke. 5 times now they have attempted to order/deliver this headboard and every time I get a phone call an hour before hand cancelling delivery because it's "too damaged to deliver" . I have sent multiple emails and made multiple phone calls and get promised calls back by supervisors and NO ONE ever calls! It has been a month and a half and as of today... I am once again waiting for a supervisor to find time to call me back. Issue STILL not resolved!!!
Great service!
Good people to work with
Great place to buy furniture.....and they price matched a sectional we looked but found cheaper at another place. It was fantastic.
This place has spectacular deals. I've been searching for a leather reclining sectional sofa. I've looked locally and online. So far, no place can beat their deals. The sales associates are friendly and helpful. They give you a quick tour but then they don't hover around. I hate it when sales people follow you around, not allowing you to think for yourself.
1st time in Ashley's. Would definitely buy from them again.
Excellent selection. Prices are decent too. Staff is friendly and helpful, but not overly pushy.
love this Appleton store! beautiful styles and super staff, I've been going here for years
This place is a rip off and they will find every reason not to price match. They won't even price match their OWN online prices, which are cheaper than in-store. The furniture is sold at WALMART and the price difference is so significant you would still pay less by using a personal credit card and incurring the interest. Do your research before you buy from this place and read the fine print!!!
Patty was a friendly face who greeted us at the door! Knowledgeably assisted us with our purchase and made it a fun and easy experience.
Ashley HomeStore was Terrific... My salesperson was help and very knowledgeable in everything that was purchased.... I was very happy with the selection of furniture on the floor. I will be going back!!!!
Todd knows his stuff, our third transaction with him in the last year and a half
Ashley has proven to us they will go to great lengths to take care of their customers, Thanks Mike and Billie for the great customer service!!!
Overall great experience & excellent prices. Delivery crew was professional, extremely nice & efficient.
Wow! Sandi was terrific and so helpful! I found just what I was looking for and more!! Thank you very much!!
Nice selection of good quality furniture at fair prices. Worth looking at before you make your final decision.
Great selection, good prices, and the staff has always been very helpful. I have bought items from them several times, and will def go back
Don't bother wasting your time
Huge furniture store
Excellent service
We bought a mattress from this store and it has a manufacturer defect. One side of the mattress sinks and you almost tile out of bed. We contacted the manufacturer and they had us use strings and weights to take measurements??? We even insisted on having a rep come to our house to explain what was wrong. All the rep did was take the same measurements that didn’t even show the problem!!! After that we never heard from them again. No customer service, horrible experience overall. I will never shop there again and have told many people the same.
Friendly helpful service! Ask for tim!
Nice staff. Nice merchandise. Found better deals on mattresses.
3 star for discount section only
I purchased a sectional couch last November 2018 for my big family. I even stressed that my furniture will be well used. I was told about an extended warranty and purchased that as well. I called the store after one month of receiving my couch because it was starting to look like an old teddy bear. The fabric was and still is pilling. I was told to purchase a fabric lint shaver and it will stop. I have purchased 3 lint shavers and (this is a big sectional couch) spent hours and days on this and it still is pilling. In April 2018, I noticed a hole in one of the cushions and called the store. I emailed them pictures and they sent me the wrong cover. My mistake was I waited until November to open the package, (I was waiting for the hole to get worse) they sent me the wrong cover. They sent me the corner cover and not the one for the armless couch piece. I called the store and since it’s been over a year, just over a year by maybe a few days, there is nothing they can do for me. Then I noticed a spring starting to come though and a cushion zipper is falling apart. When I called the store about the wrong cushion, I also mentioned this and they had me call the warranty place. I made a claim with the warranty place and I was told there was nothing they could do because it was not a single situation or incident. Are you kidding me? I paid a lot of money for a sectional couch that is completely falling apart. Plus extended warranty. Now I am waiting for them to find out how much it is going to cost me to purchase two seat cushions. My couch that I purchased a year ago looks like I have had it 20 years. I highly recommend not to purchase anything from Ashley Furniture. I will never purchase anything from them again and I am still in the process of replacing all my furniture in my house. Now I might have to purchase another living room set due to the fact that I received poor quality for a lot of money from Ashley and even though I purchased the extended warranty....but doesn’t cover anything! It was all a waste of my hard earned money and totally taken advantage of! UPDATE!!! I did receive a call back from Ashley and it is going to cost me $35 for the cover and $30 for the cushion. Each
Great selection2
Sucks
Very pleased with my new furniture. My only negative was the pick up area at the back of the store. It was not marked well and I don't care to go to the rear of the store where no one else is around. Just a bit uneasy about that.
Lots of options. Definitely will be back!
Great employees
Boom
Nice selection of furniture.
(Translated by Google) They will never meet their deadlines they are scammers. They wrap you up so you can buy and after that things do not arrive in time, damaged things arrive and it takes centuries for them to be changed or repaired. Not even to refund the money if you cancel for what they are delayed are punctual. Good products it is true but the most dishonest sellers in the world and the most misleading managers and customer service in the world. It is the worst shopping experience with the greatest lack of customer protection that I have ever had. (Original) Nunca van a cumplir sus fechas de entrega son unos estafadores. Te envuelven para que compres y luego de eso no llegan las cosas en tiempo te llegan cosas dañadas y que te las cambien o reparen demora siglos . Ni para devolverte el dinero si cancelas por lo que se demoran son puntuales. Buenos productos es cierto pero los vendedores más deshonesto del mundo y los mánager y el servicio al cliente más engañoso del mundo. Es la peor experiencia de compra con la mayor desproteccion al cliente que he tenido.
Patty does an excellent job helping customers, have worked with her on two separate occassion and is a terrific experience. Found great furniture through her
Friendly people
We went shopping for a coffee table and end tables. Of course we couldn't make up our minds. We were there two days in a row and Tim VanAsten helped us both days. I couldn't believe how patient and helpful he was. There were just so many great choices to choose from and we couldn't decide. However we did finally make a decision and love the look of it in our house. The delivery was also a great experience. They were on time and very nice and friendly.
Been coming here for years. Patty is very professional and knowledgeable. Very nice to deal with. Got us the best price.
High prices
Very pleased with the store salesman and the delivery guys.
We purchased a new dining room set at the Ashley store in Appleton WI. We were told that we would receive our furniture within 8 to 12 weeks. We did receive a portion of the order close to that time frame but 2 of the chairs were not in. After waiting 2 more months without hearing anything from Ashley, I decided to call and check status and was told that they have had the chairs for several weeks but my sales person no longer works there which is why we weren't contacted to schedule delivery. Then proceeded to schedule delivery with will be another couple of weeks. I would say there is a significant opportunity for Ashley stores to evaluate their process for assuring satisfied customers even when one of their employees leaves. Employee departure is not an acceptable reason to not deliver on customer commitments especially those that have already been paid in full.
They were very kind of professional and they help me find a receipt for my grandma's hair in which I inherited and they were able to service a quick even though it was a simple issue where I did not have one simple button turned on hahaha laugh at myself
Staff was very helpful... as they should be, considering they work on commission. That's the only reason this isn't a one star review. Purchased 2 sofas and a reclining chair 2 years ago, totaling over 3k. All have fallen apart with flat, drooping cushions on every piece to the extent that we are already needing to buy a new living room set. For furniture that needs to be replaced after 2 years, I could have purchased >$300 pieces from Shopko and saved $2100. We went to Ashley to get quality. Will never make that mistake again, much too costly. Beware, furniture from this company belongs at Walmart, for pennies in the dollar.
A friendly place to get furniture
Really nice workers
I only been here the one time and it was a great experience. Bought my first wrap around couch pretty cheap. Can't wait to get it delivered!
It was wonderful. No pressure to buy. We found what we wanted and are very happy. Thank you!!!
Jon was easy to work with very knowledgeable but not pushy. We will definitely be back in the future.
I am not one to give low star ratings and am more generous in general, however I can't give more than one start on this one. The salesman was extremely overly aggressive and was clearly spread to thin among different people and was terrible at listening to needs. Every place will have an employee or two that are not great, but I also was not excited about their products and to get the higher end furniture was not only over priced, it also was going to take over a month to get the product which did not work for our needs. Overall poor experience shopping here. We went to many places in shopping for new furniture for a new home and had plenty of experiences to compare this one to and it just was not useful or relaxing.
Prices are average for the furniture. They seem to have good sales as well.
Good experience overall
Did not have a good experiance here.
Good deals thru the entire store
Good products and fair pricing but Very poor costumer service. We decided to buy a sectional from Ashley furniture. Went into the store to look, salesman was very pushy and walked around the store sitting on furniture with us. We thought it was weird but whatever... we were desperate for a couch. We found a design we liked and ordered it to fit in our living room. On delivery day the sectional came to our house but was completly backwards, did not even fit properly in our living room when all the pieces were put together. This is not how we ordered it either! I called the store 3 times so we could get our couch the correct way. First time i got hung up on, second time i was told the employee that helped us in store was no longer working there so " it's our word against his" as to whether or not we ordered the couch correctly the first time. I was told the manager would be in touch with me in a few minutes. 4 hours later I still hadn't received a call so I called back. Again I was told that the manager was not available to help me so I needed to wait longer. Eventually someone called me back. We were told that it was basically our fault that the employee ordered the wrong couch and it would be another 2 weeks before we could get the correct one and for them to pick up the wrong one. Also we needed to pay an extra $100 delivery fee even though it was not our fault! At this point we were just so irritated with the whole situation we just paid the fee so we could get it over with. Fast forward two weeks to the delivery of the new couch. I got an automated call with a delivery time and confirmation of our address. But the address is wrong! I call the store to tell them the address is wrong and it that the new couch is to be delivered to the same address that the one two weeks prior was delivered to. The lady on the phone had a very bad attitude with me and said that now the couch might not get delivered on the day they said it would. Well I already was off of work for that day so they needed to have it delivered the day they said it would be, it wasn't our fault they got the address wrong! In the end, we did get the correct sectional deliveries by very friendly and helpful people. But wow the customer service by people in the store was so poor it was unbelievable! Will not be shopping there again after this very bad experience.
Very Good & Taylor was very helpful.
Me and my wife bought a sectional with specific details. When we had it delivered it was wrong. We called and they told us it was are fault. $100 later we get are new couch in two weeks. That's the best they could do. I'm never shopping there again.
Seemed over priced when comparing to their website and stores that sell Ashley
I love the items but disappointed in the price.
My consultant Todd took his time with me explaining my different options of mattresses, pricing, and so in. He didn’t pressure me, and really helped me understand what I wanted.
Helpful, not pushy, staff. They answered all our questions and were interested in knowing what we were looking for instead of just selling us on something. The only thing I noticed was sales were light on savings but final price was comparable and ended up being less then other options at other stores... plus they actually had items in stock for delivery versus waiting weeks. If looking for great salesperson, ask for Pat, he was awesome.
If you advertise an item, you should have stock on hand. I shouldn't have to wait 4-6 weeks.
Friendly service and really good selection. We are very happy with the couch we purchased from here.
One of the best places to get furniture for any style
Pretty good values and quality stuff
We had a great experience with Ashley's ~ purchased a bedroom set from Janie Peterson who worked hard to get us a great deal and assisted with the delivery date changes we needed to make. Once delivered, the two fellows who came were very professional and did such a great job, we even commented that we could not have been more careful ourselves with unloading this heavy set, and getting it through our downstairs and then upstairs to the bedroom. They set it up very quickly and gave us the opportunity to inspect everything prior to leaving. They all were a pleasure to work with! We wanted to share our experience as it isn't often these days that you get such great customer service, we were very impressed and it was much appreciated! :)
Great Service, quality furniture, not pushy.
I bought the 5 year "covers anything" warranty for my coffee table. 1 year later leather top is ripped multiple seems are splitting so I submit the warranty... 6 months later and let's not forget how difficult it is to submit the claim it's set up to deter you from submitting the claim at all, it's denied. They said we don't cover "peeling leather or separating seems" I mean then what DO you cover??? Total lies. I went into the store and I was told, "Yeah your warranty isn't any good, but you can buy a NEW warranty for $91 and We'll get it replaced right away, but you'll have to buy a NEW warranty." I already have a warranty!!! So I need to buy 2 warranties because the first is a bad company!!! No they should convert my existing warranty to the new good one and jus fix the crappy table as was promised to me when I bought the first warranty. Not to mention I shouldn't be having these problems after just 1 year! The table shouldn't come apart like this!! I mean come on! Extremely Disappointed will not purchase any furniture here EVER again.
5 million stars for this place. Jon was warm and professional. We have been on the hunt for a year for a bed. Bought one from competition and never got delivered. I will be back. Also their prices are great.
I have changed my mind from my original star rating. We bought a sectional couch and 2 months after we get it there are problems with it. Cushions are going flat, the outside corners are fraying and when you put your arm on the arm rest it squeaks. I called and they sent a service guy out. He said the corners are from pets (We don’t have any pets because of allergies) the squeaking is from cardboard in the arms that is used to separate the wood from the cloth and the cushion issue is normal. I called the service center people back and was sent to a managers voice mail. I left a short message with my phone number and have not gotten a call back a week later. DON’T waste your money. I have a $3500 sectional if you want it.
Boght livingroom set in sept, looking for another room. Loved what they had but had to order it and thst didnt work this time.
Enjoyed working with Megan today, very pleasant and helpful.
Very friendly people and very knowledgeable people
We had an incredible experience shopping today at Ashley. My wife and I came in with our 2 boys (1yr & 2yrs old). It was near to impossible to focus on shopping for a new couch/sectional, as the children werent in the best mood... we were approached by Janie, who was very personable and easy to work with. She offered to watch the children while we looked around the store. She provided technical detail on our choices when we were ready to decide on a purchase. We would not have been able to make this happen today without her help. Her ability to assess the situation, provided Ashley a sale today that would have not happened otherwise. Great experience for us. We will be purchasing additional furniture in the very mear future and it is highly likely we will be asking to work with Janie again!
I've purchased the majority of my furniture from Ashley. Today I worked with Patty and purchased a sectional. I would highly recommend working with Patty.
Thanks to Megan at the Appleton location, we were able to find an amazing bedset and mattress! We love the look and quality. She was not pushy or in a rush to make us buy something. I am a very picky person when it comes to furniture, especially a bed. We spent a good 2 hours looking around and she was very patient with us.
The furniture is fine, you definitely get what you pay for. Staff is too pushy when you don't want them to be and non existent when you need them.
Jay was excellent. He made our selection process very easy and his knowledge really showed.
good people, ready to help
Very helpful
Love it
We found the sofa and love seat we thought we would like online and went in to Ashley HomeStore for a closer look. Janie, the associate who assisted us, was very knowledgeable and helpful and not pushy in the least. The price quoted online was less than in the store and the lower price was honored when it was mentioned. Our furniture was deliver as expected and right on time by a careful and considerate team of movers. We will return to Ashley HomeStore for future purchases.
I've purchased a couch and an ottoman (2 separate purchases) from Ashley. Love the quality for the price, but their delivery/pick-up system is extremely flawed. Both times, I was told the furniture would be available to pick up on x date. I called on said date to verify the furniture was ready to be picked up before we drove there and they told me it was ready. Both times we get there and our furniture is not there. That's really annoying when you are driving from out of town and have made special arrangements to pick it up. They ended up delivering our ottoman directly to our house free of charge, but it took yet another week for that to happen, and it turned out to be the wrong ottoman!
Sales person wouldnt leave us alone even after we said we were just looking. We couldnt even stop to look at something without him coming over and telling us something. Was so smothered we just left.
My experience was amazing. I seriously love coming here and getting attend by the same amazing employee Patty Camacho! She's bilingual and helpful ! She never makes a mistake and is a hard worker! Ask for her and your experience at Ashely Furniture will not be forgotten!!!
The sales associate that helped was the best part of my day, she really helped me feel confident about the items I purchased and made the process so much easier on me. Big shout out to her. Thank you so very much! This was the store over by the old Gordmans
If you ever need furniture this is the place to get it. Friendly knowledgeable staff that want to actually help the customer more than their own bottom line. I worked with a gentleman named Jay that was more than happy to work within my price range and find some options that not only look good but will last for years to come.
Staff was super friendly and helpful. Megan was great, helped me pick the perfect pieces! I couldn't be happier!
Excellent sales person and eager to to see to my needs.
Good selection and our salesperson was very helpful and low pressure. She greeted us at the door and told us to just let her know when we were ready to talk to her. Spent about an hour looking around with no harassment. Update: 7/14 - Well we were originally told our purchase would be delivered on 7/25. When we called to see if we could have it delivered sooner we were told it wouldn't be available until at least August 8th and that the original date was just an estimate. The salesperson KNEW we wanted everything as soon as possible so I don't know why she didn't tell us if it was only an estimate. I also don't know why we only found this out by calling in to them. If the order has been delayed by two weeks past our delivery date I expect a phone call. I've dropped my rating down to 2 stars. These people need to get their act together. We purposely didn't order custom made furniture because we would have to wait for it to come in. If I had known it would take a month+ I would have gone with custom or gone elsewhere. Update 7/25 - Well after a couple phone calls, last week they told us once again that 7/25 was our delivery date. But nothing showed up today. We called and found out that our order would not be ready until 8/3. And again WE had to call THEM to find that out. Down to one star. I will not do business with these people again.
I've purchased furniture two different times at Ashley. Very pleased with the help I received in finding what I was looking for, for the ease of financing, the professional delivery, and the quality of the furniture.
We waited for at least one half hour for Beth to write up a dining room table. Understand she was busy helping another couple but there were three other sales reps sitting behind the counter that wouldn't or couldn't help, one lady wouldn't even look at us, not sure how the commission thing works but if you're sitting there it would be nice to help others. At the very least apologize for the wait and offer to have another rep start the process. They lost a sale as we ended up walking out.
Patty was extremely helpful, professional, and fun to work with...she made the experience of selecting our furniture an enjoyable one! We love our purchase. Thanks Patty!
Very nice place, lots of smiles from the staff. Patty was a great person to work with she helped me and my wife find the couch that would best fit our living room. Thank you
A friend bought a couch here and despite quite a bit of conversation, it seems to have still been wrong. The store has a great amount of options though, so it's very acceptable if you're looking for things such as mattresses or recliners.
Ordered from Ashley two times in a month or two. Both delivery times and dates were screwed up by them. Had people over without furniture the first time because of them and had to burn a vacation day the second time because they backed out on an afternoon delivery date the second time. Definitely not going back again and wouldn't recommend it to anyone else.
I could not ask for a better experience. From the Sales staff knowledge and tasteful recommendations to the friendly, helpful and able delivery and set up crew....we were in excellent hands! We have shopped Ashley before and will again! Keep up the great work! The Appleton store is particularly customer friendly and can help in any situation. Many thanks!
Great sales people . Really bad quality, bought all my furniture from here, my sectional covers have all separated from the seams, staples are coming off, my bed frames paint is peeling. Terrible quality items.
Just bought three full bedroom sets so as anyone could imaine, not cheap. Took 3 weeks to deliever only for them to forget a bedset. Promised next day delivery, yep no one called. Items NOT DELIVERED. So now I get to call all over and figure out where my stuff is. What a joke.
Friendly team members, were not as pushy like some. Great recliner at an excellent price! Cool guy in pick up area showed us a quick easy way to take it apart amd getting it back together for hauling.
Recently purchased a section, tables, lamps, and a few other odds and ends from Ashley Homestore in Appleton. Made my purchase and was told part of my purchase would be delivered with my sectional and part would be shipped to me via UPS and arrive within the week. My sectional and tables arrived in a few days and everything was fine, but then I waited over 2 weeks for my items being shipped. I called to make sure they were still on their way, not lost or stolen, and no one could help me or answer any of my questions because "it's a new process, no one is really sure how it works." I kept getting told I'd get calls back and never did, and I kept getting the run around instead of answer. I was basically told the store manager was the only one that could help me but was constantly busy. The staff were not knowledgeable and very rude, constantly telling me they "had other customers on the line who needed help" when I was just trying to get answers. I highly doubt I'll purchase anything from this location again.
I had a very positive experience at Ashley HomeStore in Appleton, The sales rep from Simmons happened to be there the day of my purchase and between her and Michael, all my questions were answered. They spent the better part of 1.5 hrs with me and never made me feel rushed. I highly recommend Ashley's.
3/11/17 5:40pm, Just finished walking through the entire store with my two teenage children in tow, made eye contact with at least two separate sales associates and not one person said hello or offered assistance. Perhaps we werent dressed well enough? Had a sales associate taken the time they would have discovered that I had $15,000 cash budget from recent sale of a home.
I walked in and was immediately greeted by Corey. With a short description of what I was looking for, he brought me to a couch, which I purchased 20 seconds later. BEST SHOPPING EXPERIENCE EVER. Thank you so much Corey! Our new couch came yesterday already and we love it!!!!!
I had a very positive experience they were very helpful took time with me showed me everything they had that I was interested in I would definitely shop there
What an absolutely horrible delivery system! If you live in Appleton you might be ok. We live in Oshkosh and had a 2 hour window the day before delivery. Told them it had to be after 3:30 because nobody would be home (because we work) and they said it wouldn't work for them. My husband took a day off of work for them to come in and set it up which took a half an hour. One seat is messed up and it took another month to get an appointment which again would require someone to take off of work. After much resistance we got an appointment after 3:00 which apparently they don't do out of town, only to hear the guy say our seat might be slanted because of our floors (which a level quickly proved him wrong.) New seat ordered Nov. 18th just received it today and can't have it put in until January 18th. What a bunch of crap. We will NEVER buy from them and do not recommend them to anyone. This has been nothing but a headache and we didn't just order a chair we bought $3,000 in furniture.
Friendly and helpful sales people
We purchased a leather couch and love seat 6 years ago from Ashley Furniture. Both couches are falling apart. They are completely flaking off, despite the fact that we don't have any pets and have taken extremely good care of them. It's embarrassing when we have company over. I wish I could post pictures to prevent other people from wasting their money. I am so disappointed in the quality of the couches, as we paid enough money for them. After going to the store to talk to a manager two weeks ago and waiting an hour to talk to the manager, I was given a business card with an email address. I sent pictures to the address I was provided, and I still haven't heard back. I've bought several things from Ashley Furniture before, but I don't plan to return to the store. I am disappointed in the quality of the furniture and the lack of costumer service.
Lack of communication. Order was beyond expected timeframe by 2 weeks, which wasn't that huge of a deal as this was for our basement, but if it were for something we were trying to schedule for it would have been an issue. Getting phone calls or any information is useless, we had to specifically ask for our salesmen to get any real meaningful information. When order did arrive 2 pillows that were "free" on the deal were absent, again not a huge deal, but will take another 4 weeks to get (of course). And for our inconvenience you'd think they might just ship them to us at no cost (40 mile drive for us), nope! That's not right as it wasn't our issue but they made it ours in the end, that's not customer service and spoiled our taste of buying from them, all for about 30$ in shipping. Will look elsewhere for furniture. Just thankful there wasn't an issue with the order or we'd still be waiting for furniture im sure.
After spending thousands of dollars on bedroom sets and livingroom sets and being promised that everything would be in my house in 2 to 4 weeks it is now week 5 and being told earliest would be 3 more weeks for me to get the rest of my order is insane.
I had never been in a Ashley Furniture before and I was told by another Furniture store to go and look around seeing they did not have what I was looking for. So I went to Ashley in Appleton WI how wrong I was in doing that. Everything started out good picked out what I wanted and was waiting for my order to come in and I get a call saying my order is in then I get a call saying my order was damaged and they could bring half of my order at this time. I stated no we can wait for it all to come at the same time why waste gas. So three more weeks past and I get a call saying my order is now back in and we will call you three house before it will be at your home. Then the next day we get a call 10 mins before it will be at our home. ( Not three hours like we were told) So we at work had a friend come and let them in the house they took pix and sent them to us so we know everything was ok and it was the wrong chairs. Right a way we called the Store and told them we have the wrong chairs and we told we would have to wait until the next day to talk with the Manager. We went back into the store that night to see if we picked the wrong chairs and we did not. Talked with a new sales person about what happen.Then the next day talked with the Manager of the store and told him it was wrong and he stated you should of called right a way and we told him we did call and we told him who we talked with and then the Manager stated seeing we have pets he might not take them back but he will see what he can do. Then I get a call the next day saying yes we will take them back and re order you new ones and we will pick up the wrong ones but you have to pay to send them back. I stated to him I am not going to pay to send something back that I did not order and he stated yes and those our the chairs you order I told him no its not that it and he wanted to yell at me and over talk me. So I had to call CC and talk with them just like it tells you to do in any returns.So they fix everything for me and picking up the wrong chair set. I would not say I am going to be shopping with them any time soon.
I have been an Ashley customer for years. Whenever it's time to buy new furniture, after all the bargain hunting is over, I always end up at Ashley. The furniture is high quality and stands up to the wear and tear of my two small children. The customer service is also very good in my experience. I've been given the freedom to explore on my own if I want or have someone help me out if that's what I need. My most recent experience with Sue was phenomenal. She looked up one of my past purchases to ensure that my new purchase would be a good color match. She also fully informed me of all the specials that were going on so that I could stretch my dollar even further. I couldn't be happier with my shopping experience and I know that I'll have high quality furniture that will last for years.
Didn't know what to do with my sunroom. Received excellent help. Very professional. Pleasant staff.
Wonderful! Staff was pleasant to work with and didn't feel pressured or rushed. Great deals too!!
I was a first time buyer from Ashley Furniture and morethen likely be a last time buyer!! I have had nothing but problems from the start. The sales person I dealt with was extremly pushy and wouldn't listen to what exactly I wanted. She keep trying to get me to buy things I didn't need or want. After finally picking out the bedroom set I wanted it was delivered damaged from the warehouse. Pieces were actually falling off. When I brought this to the attention of the store manager he just said sorry and they will replace it..still waiting on that. I also had a problem with the hieght of my bed..IT WAS 3FT HIGH!! They agreed to replace the box spring but when they came to replace it they brought the rest of the bedroom set that was suppose to be placed on hold til I move. I don't think I will ever go back. The craftsmanship was poor, customer care was poor, and not worth the hassels anymore.
The furniture quality and selection is great. The sales staff does a nice job and is helpful and engaging (just try getting someone at WGR to make eye-contact with you). I spent about $5K with them furnishing three rooms in a new house. We were very happy, but it all went south when it came to the delivery and really went downhill with the customer service follow-up. I had to stay home from work on delivery day, no big deal. They delivered everything and were setting up our fancy new dining room table when they realized that they'd left all the hardware to put it together at the warehouse. The delivery guys leave and customer service is supposed to call me, they never do, so i have to hunt down the number and call them. Eventually I have to miss a second day of work for the guys to come put the table together. They do...but then we discover that the table has a big scratch on it. Now, i'm beginning to get frustrated. I call customer service and tell them right away, they say they can't replace the table yet, a tech has to come take a look at it. I miss a third day of work for this. The tech fills the scratch as best he can, but its a big scratch - now the table just looks like it has a big scratch with brown marker in it - not looking like a new table. I call again and tell them that the fix didn't work. They offer me either a $30 discount (on a $750 table) or they tell me that i'll have to wait 6 more weeks for a new table (i bought this thing in Sept 2013 - its now Nov). I want what i paid for so i say let's wait. It's worth noting at this point that not one person has apologized for the trouble. Table is finally ready 6 weeks later, i miss a fourth day of work. Table is supposed to come at 1PM, so at 4PM i get a call that the delivery truck has an issue and my table won't make it today. (again no apology) I miss a fifth day of work, get a call that day that the table has been damaged and won't be coming. They tell me I'll have to wait another 6 weeks...again with no apology...At this point, i basically lose it. I asked the customer service manager to write my table off completely for the trouble. They can't do that, yadayada - eventually they offer me $150 bucks and, even though it doesn't begin to compensate me for this, i take it - i just cant stand working with them anymore. Beyond all the missed time at work, the worst thing is that not a single person ever apologized to me for the trouble through the entire ordeal. Understand that if you buy from them and there is an issue, these guys absolutely aren't programmed to do the right thing. Good luck and happy furniture shopping!
I have purchased many items here. Usually pleased. But I got an ottoman with ink on top. They delivered it and put in an order for a new one to replace the ink stained one. With passing of a short time, I asked my salesgirl if I could keep it and get a discount. She asked her MANAGER. To my disappointment, he said he would GIVE me (OH so generous) a bottle of ink remover. I could keep the stained one and remove the ink myself and keep it at the regular price I already paid. What a tight wad! Great customer service manager! You have thrown cold water on my opinion of you now and won't be using this VIP ticket you sent!
My wife and I purchased a bed frame from the Grand Chute, WI store. It was a special order and we were made aware that a 20% restocking fee would be incurred if we wanted to return it. Unfortunately upon receiving the frame and assembling it, it became very clear that the build quality fell short of our expectations. The hardware for the cross members was poorly aligned and a few were impossible to thread. Some of the cross members themselves were bowed in a way that provided zero support. The build quality led us to a decision to return the frame. The salesmen whom we purchased the frame from, ended up also assisting us in the return process as well. He was apologetic and sympathetic to our concerns and needed the approval of the store manager to complete the return. The store manager was unpleasant and rude. He continually tried to convince us that he could fix the issues we were having and returning it wasn't necessary. Even though numerous times we made a very clear that returning was the fix and that the overall build quality wasn't acceptable. The manager finally heard our plea to return it and responded with what came across as a threat of 20% restocking fee, the $50 extended warranty was also non-refundable(which was never relayed during the purchase) and stomped off not to be seen again. Funds lost due to return $152. All in all this experience with the store manager and build quality has resulted in us probably never setting foot in Ashley Furniture again.
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. 60 equal monthly payments required. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchases with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
