Ashley Furniture Corporate Arcadia, WI

DO NOT SHOP HERE OR ANY ASHLEY LOCATION- if I could leave 0 stars I would. I purchased a couch from the Ashley Furniture store located in Oregon in June 2025. Since purchase, the couch has experienced significant quality issues well within the one-year warranty period, including flattened cushions, EXTREME fabric pilling, creaking noises, and overall discomfort that indicates premature wear. Even the warranty representative who came out said it was a subpar couch with cheap materials, but that Ashley will say it’s normal ware. Turns out, they did. I have contacted the store directly to request warranty service, but my concerns have not been adequately addressed, and was told the issues are due to “normal wear,” which is 100% not accurate given the short timeframe and severity of the defects. I have escalated to BBB, which the representative at BBB informed me Ashley has a D rating on, and she said they’ve sent 2 requests, they have ignored BBB AS WELL. I am seeking a exchange/refund under the terms of the warranty. I have attached photos, my receipt, and documentation of prior communication for reference on every single complaint to show how degraded this couch is. We even purchased the extended warranty. Nothing is being done. DO NOT SUPPORT ASHLEY.

Truly a wonderful company filled with wonderful people! The people here care and believe in the company, this is unmatched passion unfounded anywhere else.

I have been employed with Ashley for nearly 33 years and I have been blessed with a job that turned into a career and the support the company has provided me along the way. I have a home filled with Ashley Furniture items and have always been incredibly satisfied with my items, the time they have lasted and the purpose they have served. We’ve just done an interior refresh and Ashley for the win, again!

We purchased our loveseat and sofa set from a retailer, the furniture is covered under the one-year manufacturer warranty through Ashley Furniture. To say this warranty process has been a mess is an understatement. Every time we contact customer support, we speak with someone different. There is no direct person to communicate with, and it is extremely difficult to find reliable phone numbers or email contacts. The lack of communication has been frustrating from the beginning, and several of the phone interactions came across as slightly rude and dismissive. At times, it honestly feels like the system is designed to make the process as difficult as possible. Customers are responsible for all communication, follow-ups, and appointment scheduling. You are never able to speak with the same representative twice, no one is familiar with your case, and you have to re-explain everything each time. It feels like the goal is to make the process so frustrating and time-consuming that customers eventually give up. That is exactly where we have found ourselves. After just 10 months, our reclining loveseat and sofa are already falling apart. What started as one minor issue has turned into at least seven separate problems. For furniture that is not even a year old, that is unacceptable and reflects poor craftsmanship. When the service department came out, we were told that all of the issues fall under the manufacturer warranty. While we understand they are willing to repair the broken parts, we are concerned that the same components will simply fail again, likely after the warranty expires. Given the number of problems in such a short time, we had hoped the company would consider offering store credit or another meaningful resolution instead of repeatedly repairing what feels like defective furniture. To make matters worse, we were never informed that the furniture would need to be picked up and taken back to the service department for repairs. The technician came out, inspected everything, ordered parts which were shipped to our home, and we were told to call back to schedule the repair. Only then were we informed that the furniture would need to be taken to their service department, which is over an hour away from us, and that the process could take several weeks. Throughout this entire process, all we have received is the runaround. When you contact the retailer you purchased from, they say it is not their problem and direct you elsewhere. Then you are transferred again, only to have the responsibility passed along once more. It feels like no one wants to take ownership. Ashley Furniture simply refuses to take responsibility and accountability, and that is very disappointing. We have purchased multiple other pieces from Ashley in the past without issue, and the quality had been decent. Because of that history, we expected more. We expected better communication, better craftsmanship, and a company willing to stand behind its products in a meaningful way. Due to the overall treatment and how this situation has been handled from start to finish, we have decided to cancel everything. It is not worth the stress, frustration, and inconvenience to continue pursuing a resolution that feels intentionally difficult. It is safe to say that moving forward, we will not be purchasing any Ashley furniture again, not just because of the product issues, but because of how customer service and customer care are handled. This is a large, profitable company. You would think there would be more integrity and accountability when it comes to taking care of repeat customers who have invested their money into your brand. This entire experience has been frustrating, disorganized, and very sad.

If I could rate this company with a zero I would. They have done nothing, but give me the runaround since January 4, 2026, when I called to tell them that my brand new sectional recliner was broken. They still haven’t sent parts and continue to push delivery dates for them. Every time I call to complain they just repeat themselves, and restate that when parts are shipped I will receive an email. Their entire warranty is a SCAM!! All I want is the one piece of my sectional that is broken and replaced or fixed which is what I was promised when I bought it. I have held up my side of the contact, but they are not!!! DO NOT WASTE YOUR MONEY!!! Shop somewhere else!

My bias may be a bit swayed, but they’re a great company to work for and most of the products I see and own are good quality, not the best, but far from the worst.

Excellent service and quality. My entire house is furnished with Ashley.

I live in Centerville, OH and was recently acquiring about bedroom furniture. I came across a representative in Abilene, TX by the name of Shawn Davis. He was incredibly professional and very informative in helping me make an educated decision on my needs. I highly encourage you to bring more employees on board like him. Impeccable service from beginning to end

I bought Ashley furniture for the first time and I have massive regrets for doing this. My couches have been coming apart at the seams less than one year. I bought a couch that supposedly had some scratch resistant material on it and that was a load of crap. Trying to get a hold of someone and to get resolution has been one of the hardest things ever. I will never purchase anything from Ashley furniture again and I wish I would never have gotten these.

We have had great luck with the Ashley furniture, to the point where it is about all we buy

I have worked for Ashley Furniture for over 27 years. Just like life, some days are tougher than others. Overall the experience has been great and the company has been good to me. I have been rewarded for my hard work, quality of that work, and for my relentless effort of doing what is right for the company. I always recommend working for Ashley Furniture as the possibilities for advancement are significant.

I've had the privilege of working with Ashley Furniture for 8 years, and it's been an incredibly rewarding experience. This company truly values its people and maintains a culture of collaboration and excellence. What impresses me most is Ashley's commitment to quality – both in the products we offer and in how we serve our customers. Working here has given me insight into the care and attention that goes into every piece of furniture, from design to delivery. I'm proud to be part of an organization that prioritizes both customer satisfaction and employee well-being.

Exceptional Quality and Service for Our New Home My husband and I recently built a house and chose Ashley Furniture for all our finishing touches: a bedroom set, dining table, barstools, rugs, and living room furniture including a sofa, loveseat, and recliner. I am very pleased with everything we purchased and how beautifully it brings our whole home together. The service was wonderful from start to finish. From our initial visit to the showroom to select our living room set, to the seamless delivery and placement in our home, every step exceeded our expectations. The sales associate who helped us was extremely informative, taking the time to explain warranty coverage and delivery options in detail. I would definitely recommend Ashley to anyone looking for quality home furnishings and exceptional customer service.

Had great service from store rep

Ashley Furniture has been a fantastic company to be a part of. In addition to working for Ashley, I'm also a customer. The furniture I have purchased over the years is great and the store experience and delivery were easy to navigate and first class. I'm glad to be able to work for a company I am proud of and also be a happy customer.

I have been working for Ashley Furniture for almost 17+ years and it is a great company to work for.

Ashley has been a wonderful place to work that provides emplotees with alot of great opportunities to excel.

Ashley is a terrific family owned company. I have worked here for 27 years and have witness the relentless dedication to delivering high quality, safe products. Over the last 2 and a half decades the Ashley furniture I have owned has held up very well.

I purchased a nectar Hybrid King mattress from the Arcadia Home in September. Delivery was prompt on Sept 9th. Even though I don't like to be give block delivery times I do love the fact I I was able to track my delivery and how many stops were left before my delivery. Love the mattress. When the mattress was being unboxed and removed from the box. The delivery guys did cut into the mattress, which was not seen until the already left due to the fact that it was on the bottom of the mattress. Called the store immediately and filed a claim. Although it was somewhat tedious with the pics and description the claims department was really good with their follow up. and we got our replacement mattress delivered with in a week

My husband and I purchased 2 love seats and 1 sleeper sofa and had the best experience! The store sales associate was extremely helpful, PLUS the product was available for pick up a day earlier than promised. The quality of the furniture is excellent in regard to both style and comfort. The sleeper sofa has the easiest-functioning mechanism we've ever experienced as well.

Ashley Furniture is a great company to work for.

No complaints, good place to work for making quality furniture

Life-Long Customers for a Reason! We have been extremely happy with our purchases from Ashley Furniture! Over time, we've bought a bedroom set, a dining room table and chairs, and two side-by-side leather sofa recliner combos, and every piece has been a lovely addition to our home. Our adjustable remote-control mattress and our recliners are incredibly comfortable - we enjoy lounging in them daily! The quality and craftsmanship are exceptional, and everything has held up beautifully. Ashley Furniture has truly made life-long customers of us, as well as generational customers. My son will be furnishing his own home soon, and he wouldn't consider anything less than Ashley Furniture. That speaks volumes about the quality and value we've experienced. Highly recommend Ashley Furniture to anyone looking to furnish their home with beautiful, comfortable, and lasting pieces!

Great customer service. I purchased all my furnitures from Ashley and they were delivered on timely. They delivery staffs were respectful and they were in and out in less than 10 minutes. I would recommend Ashley for anyone who want to purchase their next furniture.

I have had nothing but great experiences buying furniture from Ashley. Thanks!

Being new to the area, I came to Ashley two decades ago looking for a short term job and found so much more. Friendly colleagues, great manager, had the ability to travel occasionally all added to the experience. Ashley supported me getting my MBA in addition to on the job learning. The journey has been a blessing.

Ashley is absolutely the best family-oriented company to work for I have been here 6 years and love my job

As a customer of Ashley Furniture I have never had an issue with what I have purchased. The service and quality has always been up to my standards. Every room in my house has furniture that has been manufactured at Ashley. Bedroom set/mattress, couch, loveseat, and tables for the living room and dining room table and chairs for kitchen. I will continue to purchase from Ashley as the quality and service is top notch.

I’ve worked for Ashley furniture in NC for over five years and have enjoyed every minute of it! I’ve moved my way up through a few different positions and I’m happy to be where I am. Everyday is something new and I look forward to being a part of future projects and doing my part to help grow Ashley. I have no regrets. I’ve found that a positive attitude and willingness to work hard goes a long way in this company. The amount I’ve learned over the last five years is tremendous and has not only helped me at work, but it’s helped me in my personal life. There’s no project that I can’t work my way through! I’m 100% team Ashley and I look forward to what the future holds!

Very friendly and helpful people. I have owned my furniture for years and love it.

As both an employee of Ashley and a consumer of our products, I can attest to Ashley being best-in-class.

I’ve worked at Ashley Furniture Industries for just over 20 years and have consistently been given opportunities to grow both personally and professionally. The people and overall environment make it a positive place to build a long-term career.

Great quality and great customer service. Our kids have put our Furniture through it all and the material on our upholstery has held up very well. Looking to purchase another new bedroom set this spring.

I got a sectional at a good price, it was delivered on time and my house looks very nice now.

I highly recommend Ashley Furniture to anyone looking for quality furniture backed by exceptional service.

I've always gotten the help I need. The staff is friendly and really care about taking care of the customer. I've ordered different pcs throughout the years and I will forever only purchase Ashley products.

I had to replace almost all of my furniture after a house fire, so I bought two living room sets, a few mattresses, and a dining room set. Each piece has been very durable and the style fits perfectly in our home. The delivery drivers were very friendly and showed up on time. I have no regrets and will buy from Ashley again.

Ashley Furniture is an incredible family owned company who values FAMILY and quality at every touch. My husband and I have worked for Ashley for a combined time of 47 years! Our Ashley Leadership is one of Honesty and Integrity.

awesome service, worked with me on picking up furniture, helped me load it. Very good experience.

Great place to work! Family company with strong values!

Ashley Furniture is a great place to work and purchase from. I have their Chime mattress as well as a living room set that are both over 5 years old and still in great condition. We were able to pick up the mattress the same day of purchase, and they helped us load it into our vehicle. I also got our living room set from the outlet store at a great price, and of course, the look and style are fantastic. The customer service department goes above and beyond, doing everything they can for our retailers—following up, helping them order, and assisting with any needs they have.

I’ve had the privilege of working at Ashley Furniture for 38 years, and I can truly say this company stands behind its mission to create beautiful, comfortable homes. Over the decades, I’ve seen firsthand the commitment to quality, innovation, and value that runs through every part of the organization. The teamwork, integrity, and dedication to continuous improvement make Ashley a place where people genuinely care about the work they do and the customers they serve. I’m proud to be part of a company that makes a meaningful impact in our communities and in customers’ homes every single day.

Ashley Furniture is a company that truly stands behind its mission to create beautiful, comfortable homes. The commitment to quality, innovation, and value is evident across the entire organization. From product development to customer experience, there is a strong focus on teamwork, integrity, and continuous improvement. I’m proud to be part of a company that makes a meaningful impact in communities and in customers’ homes every day

Leading a company of this size with compassion, clarity, determination, and vision is no small feat- it's an art. Because this company is family-led rather than investor-driven, the passion is real and deeply felt throughout the organization. I value the intensity. This company is committed to excellence in what it does, who it represents, and what it delivers- and I wouldn't want to be a part of anything less.

I purchased a King-sized bed online a month ago and had a wonderful experience. I did have to contact customer service to change the color of the bed while in mid-order and the process was flawless. I also purchased furniture for my son a couple hours away and the process again was smooth and flawless! The delivery and setup went great with very friendly, professional service. Thank you, Ashley Team, for an amazing experience!

Ashley has been my go-to furniture store since my college days when I bought my first pieces for my apartment, and now they're helping me furnish my new home! The furniture's quality is incredible - it holds up beautifully even with my pets!

I purchased my couch set in the homestore and the staff was more than delightful and easy to work with. He didn’t pressure or annoy me like most sales people do. I told him what I was looking for and he lead me in the right direction. The delivery time was even earlier than originally expected and the communication was great as well.

Ashley has been an incredible place to learn and grow!

I can attest to the quality of the product and the durability of the furniture. Back on 2009 I purchased a living room package, a bedroom package as well as a dining room table and chairs. I lived in Illinois at that time. Since that purchase that furniture has moved with me from Illinois to Oklahoma and now to Wisconsin. I can also vouch for the in home delivery team, they take care in the set up of the furniture and treat it as their own.

We recently purchased an Ottoman for our Daughters Apt. The Sales Associate was very polite and helpful thru out the process. Checking colors. as well as availability of the item we were interested in. Overall, she went above and beyond to make this experience pleasant. Highly recommend Ashley Home Store s

I recently relocated and furnished my entire condo with Ashley products. The store associates were helpful, and the prices were very competitive. When I had a follow up question the customer relations team was informed and thorough. The products arrived on time, and the delivery team was exceptional delivering up to the second floor. I strongly recommend Ashley's products and services.

great product, I got the Gesthaven dining it was easy to assemble. the dining is perfect for family dinners.

I have worked here for 42 years, and I am proud of my knowledge and experience that I have learned over the years working here.

Ashley is a great place to work. Owners take pride in building furniture in the USA.

Ashley Furniture is an amazing employer that has given me countless opportunities to grow through education, experience, and travel !

⭐⭐⭐⭐⭐ A Lifetime of Quality & 5½ Years of Pride As both a lifetime customer and a proud employee of 5½ years, I can confidently say that Ashley Furniture delivers excellence from every angle. My Customer Experience: Over the years, I've purchased multiple stationary sofas, mattresses, along with other Ashley products for my home, and the quality has consistently exceeded my expectations. The craftsmanship, comfort, and durability speak for themselves—these aren't just furniture pieces, they're investments that stand the test of time. Whether it's the thoughtful design details or the lasting comfort, Ashley products have enhanced my home and my family's daily life. My Employee Journey: Working at Ashley has been equally rewarding. I started as an upholsterer, where I developed a deep appreciation for the meticulous craftsmanship that goes into every piece. From there, I transitioned into the office as an idea evaluator, focusing on continuous improvement initiatives. This company doesn't just talk about growth—they actively invest in their people and encourage innovation at every level. What truly sets Ashley apart is the team. I work alongside talented, dedicated professionals who genuinely care about what we create and the customers we serve. The collaborative culture and commitment to excellence make coming to work something I look forward to every day. Bottom Line: Whether you're furnishing your home or looking for a career with purpose, Ashley Furniture delivers. I've experienced both sides, and I couldn't be more enthusiastic about this company. Highly recommend!

I’ve had the opportunity to work at Ashley Furniture for many years, and it has truly been a blessing for me and my family. The company has provided real opportunities for growth and advancement, allowing me to build a stable career and take care of my family over the years. Ashley has also been more than just a workplace, it has truly been like a family to me. Along the way, I’ve met so many incredible mentors and lifelong friends who have helped shape both my career and personal growth. Ashley Furniture genuinely cares about its employees and the communities it serves. From putting employees first to giving back locally, you can see the commitment to making a positive impact. It’s not just about business, it’s about people. On top of that, I’m proud of the products we create. I truly love the furniture we offer and the quality and value we bring to customers every day. Yes, everything furnished in my home is from Ashley! I’m grateful to be part of a company that supports its team members, invests in growth, and makes a difference in the community.

I have purchased several items from Ashley ! Beautiful pieces, great quality and craftsmanship!

I've been really happy with my Ashley Furniture purchases. The pieces I own have held up noticeably better than some of the stuff I've had from other brands. Great quality and good value—I'll definitely buy from them again.

Shopped at the local Homestore as well as the Outlet Store and found some outstanding furniture at great prices. Great place to shop for some deals!

I recently purchased recliner and loveseat from Ashley. The sales rep told me exactly when it would be delivered and that they would call before they came to make sure someone would be home. Delivery guys were great and furniture was exactly what we had ordered. GREAT service.

Excellent experience with my product that I have purchased.

Great product! Great Price! Delivered on time with no quality issues.

I've only had great experiences with the teams here. The quality team's promise of top of the line product really shows when my Lindyn sofa is sitting in my living room. As an employee and long term customer, I've always been impressed by the expertise and extravagant history behind Ashley. I will always recommend.

I have almost 40 years of experience with Ashley. Being a growth focused company Ashley has always been driven to lead the furniture industry in product design, quality, innovation and technology. With a goal of delivering the best value to the customer.

Have purchased numerous items from Ashley over the years -- office furniture, dining room table, lighting, end tables, etc. Have always received solid product and enjoyed for years.

Ashley Furniture is a great place to work and build a career. I've been supported by leaders who genuinely invest in their team members' success. They don't just manage, they mentor, inspire, and create an environment where you're encouraged to reach your full potential. If you're looking for a company that values people and provides opportunities for career advancement, Ashley Furniture is an excellent choice.

As both an employee and a customer of Ashley, I couldn't recommend this company enough. Truly an amazing place to work! I have furnished my house with Ashley products and have loved the quality, style and durability.

I love Ashley as an employee and a customer! I've had great experiences all around!

I worked at the Ashley Furniture Corporate Office for 23 years. Ashley is a global company with over 15,000 employees, yet the leadership ensures that you—and every other person—feel valued and important. The benefits package is excellent, and management is truly exceptional. There are numerous opportunities for career advancement, whether you're looking to move up or transition laterally to explore a different department. I learned so much during my time there. The product lines from Ashley offer something for every possible decorating preference and style. If you can't find what you're looking for at an Ashley store, you might not find it anywhere. A few years ago, I left Ashley to work somewhere closer to home. Unfortunately, due to unforeseen circumstances at that company, I found myself looking for a new opportunity after a few years. When I discovered an opening at Ashley in a department where I had previously worked for several years, I didn't hesitate to apply. After going through the interview process, I was welcomed back with open arms. I feel incredibly fortunate to have returned to Ashley and plan to remain here until I retire.

Although I'm a new employee at Ashley Furniture, my husband has been with the company for 25 years, so I've been part of the Ashley family for quite some time! Since he started, we've purchased all of our furniture from Ashley, and our extended family has followed suit. Whenever we've had any issues, customer service has always been there to help. We recently bought new furniture this past year, and I absolutely love it—it's my favorite yet! The delivery team was incredibly professional and took care of setting everything up for us.

29 Years Strong: Employee and Customer I've been with Ashley Furniture for 29 years, and what keeps me here is the exceptional team collaboration across departments. It's a company that truly values working together. When I furnished my entire home—shopping both online and in-store—I chose Ashley without hesitation. The quality, selection, and value are outstanding. Working here for nearly three decades and trusting the brand enough to furnish every room in my home says it all. Ashley isn't just where I work—it's a brand I believe in.

Ordered many pieces of furniture from Ashley over the years and never had an issue with timely delivery or service. Great product selection at a great value. Highly recommend.

Ashley is a fantastic company all around. Strong leadership, a positive culture, and a well-run business with a focus on quality and innovation. With the customer in mind at every touchpoint, the organization stays focused on its mission to be the best home furnishings company.

The website is intensionally misleading on delivery timeframes. This is the second bad experience I have had ordering Ashley Furniture. No notice was given either time on changed or back ordered items. DO NOT ORDER from any retailer for Ashley Furniture. You will not receive it at the expected time.

Order place and delivery set, the date was changed and they lost it, when they called and we rescheduled time and date they didn’t honor it and scheduled another time that I couldn’t make. Attempts to get it straight resulted in no answer, hanging up, telling me they’d work it out and I get no response. Even not “ confirming “ delivery by an automated message and email left the entire delivery in a black hole . I have no idea when I’ll see my order. Nice to have automated systems but someone has to manage it! Worse customer service I’ve seen.

Purchased an accent bench Nov 19. Advised it would take 2 to 3 weeks. Will be sent to New Braumsfel for pick. We would receive an e-mail when its available for pick up. Still have not received the bench as of Jan 13. 4 calls all promising to call me back but not a single agent has called back. Tired of the appologies. I just want what i paid for. Worst customer service i have ever dealt with

Purchased a large mirror. Damaged item sent. Replacement item sent but completely wrong (SKU, dimensions, etc). Returning the item has been a total nightmare. Do not purchase directly from Ashley store. The review of 1.4 out of 5 stars is valid and accurate.

Been dealing with Lynnwood WA store, horrible "customer service" have been trying to get the legs for my headboard for almost a month, delivery has been out 3 times and always it's " where's the legs"? Can't call the store and speak with anyone, you get rerouted to "customer service" and corporate is no help at all!

Terrible warranty service and horrible customer service! Bought a chair for my wife in May, 2025 and didn't last long before sagging. Contacted warranty service and they attempted to repair 4 times already and still sagging! Technician was here again two weeks ago and said that he couldn't fix it! No response from repair service yet! Do not buy from this manufacturer! Terrible product workmanship and no satisfaction with repair service! Do not waste your money on repair plan!

If I could give ZERO STARS I would!!! We ordered over $9000 in furniture. The night stands marble were nowhere near similar but we let that go. After delivery we opened one of the drawers to the chest and the handle fell off. We tried to screw it back in but realized the holes were drilled too far apart and the handle was never properly installed. We immediately called Ashley and were told one week for a replacement drawer and handle. Then it went to three weeks. Then a “just kidding” text asking us to schedule service to install with follow up email part was delayed. Then text coming in November. Next text coming in December. Asked for new chest… nope! We can’t do that. STAY AWAY!!!!!!

Horrible service ‼️‼️‼️‼️‼️‼️‼️‼️‼️

Had coffee table delivered yesterday. Does not fit the space. Called today & was told I have no recourse! Now I'm stuck with a brand new, unwanted table. Once they get your money, they are done!! Never again will I buy from them.

I regret not reading the Ashley’s reviews because I encountered a warranty runaround with Ashleys. Never buying again, their “30 day warranty” is just complete BS.

Two weeks ago I purchased a full king bedroom set with two dressers, headboard, footboard mattress frame two lamps two end tables and two additional end tables. I just received a bedframe because the initial delivery on 1021. The bedframe was broken and dry rotten I will post pictures. Secondly, I had an order for additional two lamps and two additional end tables. The lamps came the end tables have not come. I contacted customer service where a gentleman told me that the lamps will be shipped separately and he didn’t know when I didn’t have a timeline when and I’ve had to sleep on the floor for seven days to wait for my bed frame to come. I am very, very disappointed with the service with Ashley. I asked for some type of Refund or credit with my account. The low amount they wanted to offer me was ridiculous. Based on that almost $6000 well correction $8000 that was spent for this furniture and the service has went completely down. I would not recommend anyone shopping at Ashley stores the customer services poor the sales people are just there to sale when you contact them back about an issue with the order, they give you the runaround they put you with another sales person other than the initial one that you dealt with one salesman told me to just cancel the whole order. I find this really ridiculous and very, very disappointing. I do plan to write a letter of dispute and also contact the federal trade commission as this is very, very poor service.

Too bad I can’t give negative stars. Furniture has been broken over 9 months. Ashley blames warranty company, warranty company blames Ashley. And I’m stuck in the middle. They refuse to reply to my emails, I get a different answer every time I call, all this time having broken furniture that can’t be used. Then today a box truck showed up to “pick up my broken furniture.” We weren’t told anyone was coming and they also will not be taking my furniture unless they are dropping off a new one. So I made him leave. Ashley Furniture and their scam warranty (PROTECTALL by GBS) is just as awful.

Terrible customer service. Terrible delivery timeline and terrible deliveryman. Dishonest company all the way around. I recommend you do not do business with Ashley furniture.

I bought a rocker waiting 3 weeks for it and it’s a piece of junk, I called them to get a new chair as this one has a broken back and squeaks when it rocks. We’re calling our attorney in morning

I had a good purchasing experience but service after the sale was terrible. I called both the local store and corporate office and no one ever called me back to resolve the issue.

Terrible Customer Service & Warranty Runaround I purchased my furniture from Ashley’s with the Regard extended warranty, which the sales rep assured me would cover repairs or replacement if the item could not be fixed. Unfortunately, when my furniture developed an issue, the technician himself noted in his report that it could not be repaired or matched. Per the Regard pamphlet and the promise made at purchase, I should have received a replacement. Instead, I’ve been sent in circles between Ashley’s and Regard, with no resolution and no accountability. Even after multiple calls and emails, Ashley’s has failed to honor the warranty or provide the replacement/refund I’m entitled to. This is unacceptable. I paid extra for a warranty that has turned out to be useless. If you are considering purchasing furniture here, beware of the extended warranty — it is not being honored. I am requesting that Ashley’s corporate step in, honor their written warranty policy, and resolve this situation properly. Until then, I cannot recommend this company.

Ashley’s Furniture has been a complete waste of time. Since the day of purchase, I’ve had to return to the store more than three separate times, each visit lasting over three hours, just trying to resolve repeated mistakes on their part. On top of that, customer care keeps telling me to contact the store, while the store tells me to contact customer care — leaving me stuck in a never-ending cycle with no real help from either side. The problems didn’t stop there. On delivery day, there were more mistakes, and instead of resolving the issues, Ashley’s Furniture canceled the order on their end. That was the final straw, and I decided to proceed with the cancellation. Now, they’re refusing to properly cancel the order, provide written confirmation, or refund the $700+ I paid as a down payment. Their lack of accountability and professionalism is unacceptable, and I strongly warn others to think twice before doing business with them.

Placed an order for a couch and was promised a delivery date for 9/9. Was never contacted the day before with a timeframe, but took off from work anyways just in case. Called the store to check the status, no answer. Called the main customer service line and was advised that my order is on hold due to "missing signatures". I was unable to return to the store, so I called the next day (still no answer at store) and proceeded to call the main line again and was advised that it is on hold but she would look into it. After a brief wait, I was advised that they got the signatures they needed, despite not contacting me since I was in the store. Delivery is now scheduled an additional week out where I have to take yet another day off from work. 0 out of 5 stars. WOULD NOT RECOMMEND. To further revise this review, we had also ordered a TV stand to be delivered on 9/20. Same story, I had to reach out to check status after 9/20 came and went. I was advised by the store it wasn't in yet (once again no communication) and they would get back to me by Wednesday with an update.. shocker they didnt call. I expressed interest on both occasions to speak to the store manager in which I was advised "they are too busy to take a call" and that they would return my call. Still no return call and the TV stand delivery will end up being 1 week late. They offered zero resolution other than a future credit (of which I wont use because I will never enter an Ashley store ever again)

I have had nothing but bad experiences with your company since 08/31/2025. I paid cash for products that I have still not received and only to be given the run around with ticket numbers after ticket numbers but yet you have my money. I am holding now with customer service again with another ticket number saying someone would call me and nothing yet. I either want the product or my money back. This is unacceptable.

Ashley furniture is absolutely terrible. I’ve called so many different numbers and you CANNOTget a live person. They give you 3 options and none of them work. I spent a lot of money there and now have to go to the actual store to ask a question. There’s no customer service anymore. I can’t believe there is not one option to get a live person. This company should be embarrassed.

I will never shop with Ashley Furniture again. Their customer service is unhelpful, and the entire process has been a nightmare. I ordered a $1200 sofa in July, but it arrived damaged with ripped leather. The delivery team told me to keep it and said Ashley would replace it, but later customer service insisted a technician had to repair it instead. They canceled the repair without telling me and just mailed me a piece of leather, expecting me to reupholster the sofa myself. When the tech finally came, the leather piece they sent had a huge cut. Ashley then agreed to replace the sofa, but the next one also arrived damaged. I refused it and asked for a refund, but they only offered 5%. After going back and forth (including visiting the store manager), they eventually offered 20%—still not acceptable. They tried delivering more sofas, but every single one was damaged, showing poor handling from their warehouse. Finally, I scheduled a pickup for 9/12, and the sofa was taken. But now customer service is stalling my refund, claiming the warehouse hasn’t scanned the sofa. At this point, I am extremely frustrated. I just want my full refund and to be done with Ashley Furniture forever

Forgot to deliver the bottom rails to my bed. A mistake that they should have been able to correct immediately. It's been a week since I submitted the pictures. It's being "investigated". They lie about calls back. They lie about email responses. Their CS in the Philippines won't put you through to anyone else. The people in the store lie about calling back. Worst company I've ever dealt with.

Tacoma store is lousy. From lead person to sale agent not trained in anything merchandise lou

I made a mattress purchased, and received it, slept on it for 2 days and wasn't please contacted the store for Leonard to tell me that my sale was final, which he didn't say that when I purchased it. A mattress isn't cheap and I don't have thousands of dollars to throw away on something that is serving it's purpose. I hate I made that purchase there. Greg would have never turned his back on a loyal customer for over 10 plus years. No help at all, just I am sorry what good is that. He has lost a good customer and I will be spreading the word around on what happen to me. I am so heart broken. I can't believe I was treated that way. No compassion for their customer. Now I have to still go purchase another mattress from somewhere else. He told me that is why we suggest our customer lay on the mattress in the store, which I did, then I told him we don't sleep on it like we would sleep on it at home. The one in the store isn't the one we receive at home. Thanks for nothing Mr. Leonard at Prattville Store.

Wow!!! After months, that's sitting and talking with the representative at the store.And finally, settling on a good bundle price in bed.I thought I was happy with this purchase.. until I find out that I had to wait a month for delivery.Okay, fine.No problem I waited a month..... Come delivery day.They call to confirm and then hours before it's supposed to be delivered.They tell me it's canceled and I have to wait an additional two weeks. I canceled my camping trip to stay home today. For the second attempt at delivery two minutes after the final hour of waiting for delivery, almost five hours of sitting in waiting.I find out that they are not coming!!! They call me to tell me that now I have to wait until september!!!! Why would you call in confirm my delivery twice?Just to let me down, in the end. Thousands of dollars spent for horrible customer service.No one willing to talk through with why or to sort this out. The only person that has been willing to help me is annie.The direct person I purchased from at the palmdale location.She is the only person that has cared or had any kind of customer service. Every single person that has called me from the warehouse has been rude short or hung up. None of them have been helpful and now I'm supposed to wait even longer. I seriously want to cancel this bed in order somewhere else.I won't be going to my local furniture to store today and if they can get me my bed faster than someone can respond to this message.I am done with Ashley!!

Treat your customers better and you wouldn't have to turn your comments off on social media.

Complaint Summary: On 7/23/25, our furniture was delivered damaged (dresser, headboard, footboard, and bed rails). We immediately contacted Ashley support. They replaced the dresser once, but the replacement was in worse condition. From 7/23–8/11, we called daily and they said a claim was filed. Come to find out after a few more calls, no claim was filed under my husband’s number, despite submitting all required photos and information. Only after I used a different phone number on 8/11 did the claim finally process. I resubmitted everything and was told it would be resolved within 48 hours. Instead, five days later a new claim was created under a new ticket. I was then told 72 hours. It has now been over a week with no resolution. I have asked twice to speak with a supervisor and have been ignored. Ashley Furniture’s service is unresponsive, unprofessional, and unacceptable. Requested Resolution: We simply want Ashley to honor their warranty and replace or repair our damaged dresser.

My initial experience at Ashley Furniture was great. Purchased a $4,500 split king Nectar Mattress and adjustable frame set on 6/22/2025, to be delivered on 7/26/2025. As of 8/23/2025, I have only received partial delivery of my order. I was talking to one of the store managers, Danielle, who at first was great, but now I can't get a call back from him. Every few days, I get a call from the Ashley warehouse informing me that my delivery date has been pushed back. Made my purchase in advance to avoid issues, but this has turned into a very frustrating situation. Hopefully, I'll get my 1,500 mattress before Christmas.

Terrible first time experience with this company. Last time used.

You have employees (Bridget) taking personal data and contacting the customer from her personal phone to attack after you guys made a mistake and filled to correct it

Ashley Furniture please look at videos of the horrible service received by @smoothjasmine on TikTok and have a talk with manager “Chris” and employee “Bridget” on what ethics and customer service mean!

Purchased over $10,000 of furniture from Ashley for my new home. It took over 10 emails, 4 visits to the store, and countless phone calls to "customer service", and waiting 3 months to get all my furniture as I ordered it. I had missing parts (night stand with no legs, bunk beds with no ladder, damaged chairs, damaged dining table), 6 redeliveries and one that was arranged to be delivered to the incorrect address! The store manager offered me a credit toward my bill but its been three months and I have yet to receive it. This place is a joke. Beautiful furniture but the customer service is beyond poor! Will never buy from them again.

Very poor customer service. Can not get anyone to help me. Corp is only worried about filling their pockets. All the money the bring in and the consumer can not get and resolution to their problem.

On Friday, August 1, I received delivery of a king-size bed. The delivery team left quickly without allowing me the chance to inspect my purchase. Upon viewing the bed, I immediately noticed that the mattresses were sagging inward. The bed frame was missing its support legs, leaving it unable to properly hold the weight of the mattresses. As a result, one of the wooden frame pieces now has a hairline crack. I contacted the salesman multiple times to resolve the problem. It took him an entire week to provide any answers, which is unacceptable. I ultimately had to go to the store in person to speak with Horace Henderson, the General Manager. He submitted an “emergency request” for the missing parts, which arrived on Thursday, August 14. However, when I called to schedule installation of the support legs, I was informed that the earliest available date is August 21—eight days from now. Considering this is already a defective and incomplete delivery, waiting over three weeks from my purchase date for a functional bed is unreasonable. This is not the “white glove” service I was promised at the time of sale, nor is it the level of quality and customer care Ashley Furniture claims to provide.

I see all these reviews and it seems to me that Ashley doesn't care because I don't see any replies or explanations as to why these problems have occurred. I wonder if the owner Todd Ronald Wanek knows. Or his son.

I spent over $10,000 in furniture and they delivered a broken dresser to me multiple times which came with a set of two night stands. After multiple attempts of trying to get a refund for the broken dresser they informed me someone will contact me repeatedly for months and no one has gotten back to me. I continue to call and they keep saying someone will contact me. Stay away from this company.

Purchased a living room set. Received nightstands instead of the tables. Ottoman has a tear at the bottom and chair had some sewn in string that was not the same color as the chair. Run around after run around from sales person. Finally received the correct tables and now waiting for a new chair and ottoman. It's now been a month. Will never purchase from Ashley again. Only gave one star because I had to select.

Salesman in store made a simple mistake and did not order the wedge for the sectional couch. Simple mistake that should have been a easy fix. Called in multiple times to only hear it's in review. That's after I waited the 48-72 hours. Customer service and policy is an absolute joke. This is a simple issue to resolve. I still have 3 bedrooms and a dining room to furnish, at this time there is 0% I will ever go back. Then when you comment on their social media asking for help you get in trouble. I would have been better off buying off Temu.

If I could give 0 stars, I absolutely would. Horrible from start to finish. Placed an online order in early June for an end of July delivery, found out yesterday my items were delivered to a complete stranger a month ago! No email, text, or anything. Spoke to 5 different people, and no one could help! I will never order them from again!

Never would I recommend buying furniture for Ashley. On 6/9 /2025 my nightmare began over a California King bedroom outfit ,3 times they tried to do the bed frame and 3 times they failed. At first they only wanted to return the bed but I bought a new nightstand and a dresser and a mattress. They will not credit the mattress even though we never used any of it. For 2 months I was dealing with them and nothing but a headache all around .My advice is go to any furniture store but them

I ordered a queen-sized bed, but the delivery team forgot to bring the roll slats, leaving them at the warehouse. I'm giving a one-star rating because customer service kept insisting that the part had been delivered—even though the delivery receipt photos clearly show it's missing. To make matters worse, Ashley promised to send the missing piece but failed to schedule the delivery in their system. I will never order from them again! By the way, this incident had occurred at their store in Lathrop, CA.

If zero stars were available that's what I'd give. I have had 2 Ashley sofas in the past that cost $400 with no issues. I buy a $2,300 one ($3,200 after delv. and warranty) and I get a broken sofa/recliner from the start. My sofa was delivered March 1st and after being told a technician would come out, parts would be ordered, parts on back order, open a new case, went to wrong department, someone will contact you, talk to sales person, no response, parts still on order even though you requested a new sofa because now all 3 seats on sofa are breaking I moved up to a supervisor. He will "as a courtesy" order me a new sofa. REALLY a courtesy! How about you deliver a working one from the beginning. I asked that the warranty restart from the delivery of the new one since they wasted so much time. Oh, we can't do that. Can I just get a refund. Well yes, but we cannot refund the delivery or warranty and only a store credit at this point. SERIOUSLY! What's the corporate number? Oh, there isn't one. I am with corporate and what I am telling you is true. Really, that's why I see a corporate number on the internet. What's your first and last name. I can only give you the first for privacy. This is pathetic as I can't call this customer service. So we will see how long it takes to schedule a new delivery and if it works once I get it. I guess I will get to hold another day hostage waiting for the delivery crew to arrive since they don't give you a window until the night before. Buyer BEWARE!

Ashley furniture has terrible customer service when you try to use the warranty they provide and the one 4 year warranty you purchase. My recliner is junk. I purchased it in November 2024. I complained about it in March and the issue still isn't resolved.

I signed up for vip online with email and cell phone for texts got a text for 25% discount valid til 14 July spent 1 hours drive to Anderson SC came to buy sofa told sales rep that ,showed him text 35 minutes later, I asked how long before complete he then says basically he doesn't know what he is doing, let alone he knows nothing of furniture or computers Where was management? what a wasted 3 hours Now I know why that store is mostly empty. I left extremely disappointed

Their terrible customer service and crappy phone systems saved me from making a purchase I'd most likely regret

I bought a bed online with my phone. For some reason the delivery zip code did not match what I put on the order. The refused to update the zip code. They told me they would cancel the order so that I could place a second order with the correct zip code. Well they didn't cancel that order either. I then ended up with two beds being shipped to me. After the bed made it all the way to my local dispatch thanks to FedEx being able to verify an address Ashley had the bed rerouted across the country so they could then cancel my order finally a week later. All they had to do was contact FedEx with a new zip code or call their warehouse and update the order before it shipped. It did not ship out until nearly 48 hours after I contacted them about the incorrect zip code. It was the worst online shopping experience I have ever witnessed.

I went to Ashley furniture store on 47th and Ashland in Chicago and ordered full size bed and everything that comes with the bed. When it got delivered to my new apartment no headboard I pay for everything for the bed I called the manager that wrote the receipt up ,just because he didn't write it on the receipt that doesn't mean I didn't pay for my headboard. He scam me out my money and headboard, 😡😖

Unfortunately, nothing but issues. I bought 11/2021, still COVID restrictions in CA so I did not get the final deliver until 9/2022 with the main number unable to give me an idea on delivery. Fast forward to today, I went to make a warranty claim. The call center rerouted me to 3 different warranty complies. No one could find me. I finally found it and they denied my claim due to longer than 30 days. My bad for not reading the contract. I was not informed (again COVID, things were weird and there was little physical contact) it had to be within 30 days. I will be taking all my future purchases to Macy's & Living Spaces.

Our experience in store and purchasing was fine. We chose to do pick up instead of delivery because of the outrageous delivery fees. We got our sectional home and the loveseat portion had a small tear in the fabric. We noticed it as soon as we took off the packaging. I immediately called to make a claim. I was given a number to text and was prompted to send a few different pictures. This was on a Friday. I was told 1-2 business days. I received an email saying that more pictures were needed to determine the damage and which piece it was that needed fixed. The responses from the emails were taking over 24 hours so we ended up on three business days by the time you just have to text/chat and email instead of someone calling you from customer service. On the third business day, I received an email that my parts had been ordered but had no idea what actual parts these were so I called. I was told that the cushions were ordered and when they come in, then I have to call back and a technician will come out to repair the couch. Keep in mind, this couch came from them damaged. It’s brand new and never been sat on. I asked and questioned why we were not receiving a replacement due to it not being our fault. I didn’t feel that it was fair for the money we spent. I was told that it was procedure to repair first. If the technician deems it to be unrepairable then we can get a replacement. My analogy to Ashley Furniture was that if I buy a shirt from a store and it’s brand new with the tags and I have the receipt and I get it home and it has a hole in it, will they return it for me and get me a new one or will they sew it up (repair it) and give it back? They will absolutely give me a new one so why are they not doing the same? It’s brand new! It’s not something we did. It came this way from the warehouse. Needless to say, our first purchase from Ashley will absolutely be our LAST! We are completely upset with how this has all been handled and we would love nothing more than to be able to return our couch and give our business and money to another company. We were also told that we couldn’t return it because I definitely asked!

They essentially pay you for good reviews. They will offer you discounts for a 5 star review. I will never buy anything from Ashely Homestore ever again. Their customer service is absolutely no help. Their warranty companies are even worse, if they offer you a GBS extended warranty say no because they’re just as bad and their CS team is terrible. I will be filing a report with the BBB and trust pilot. Go buy your furniture at Costco. Terrible place, terrible quality, terrible CS. Spend your money elsewhere.

Upon delivery, it was immediately apparent that the bed was defective. Specifically, the support legs provided were incorrect and did not fit the queen roll slates, rendering the bed unusable. The bed was delivered at the end of May. It is now June 28,2025. Since the initial defective delivery, I have experienced significant frustration and a lack of resolution despite multiple attempts by Ashley Furniture to rectify the situation. The company has dispatched maintenance personnel to my home on four separate occasions: First two visits: Technicians were unable to resolve the issue as the replacement support legs provided by the supply house were identical to the original incorrect ones. There were also noticeable language barriers during these visits. Third visit: The maintenance team, who primarily spoke broken English and were from Colombia, explicitly stated they could not assist me due to the recurring issue with incorrect parts. Fourth visit: After waiting an additional three weeks for this appointment, the technicians again confirmed they could not resolve the problem, as they were provided with the same ill-fitting support legs. During each of these visits, the maintenance personnel took photographs of the defective parts and the problem, clearly documenting that the bed cannot be properly assembled or used. Despite these documented failures on their part, Ashley Furniture has instructed me to file a claim for an issue that stems directly from their warehouse's inability to supply the correct components. Furthermore, I have attempted to resolve this directly by calling Ashley Furniture more than twice, but I have received no effective service or resolution. I am left with a brand-new, bed that I cannot use due to their repeated errors and inadequate support. More than 50 percent of the warehouse managements or customer service representatives speak broken English which makes this harder for me to get the corrected three support legs for my bed that are to be drilled into the bed slates. I am seeking a full resolution to this matter. This includes, but is not limited to, the delivery of a completely new, non-defective bed with the correct support legs that fit my queen roll slates, or a full refund for the purchase. I expect Ashley furniture to take immediate action to resolve this without further inconvenience to me. I wrote BBB a letter and filled out a complaint form plus I have all the photo's of each visit from the warehouse. Language Barrier is the biggest problem. I should have purchased the $1100.00 bed from another company instead of dealing with ignorant people who cannot seem to understand that the support legs to the slates are too tall. My next move is physically going into Ashley Furniture and asking for the legs that fit my bed. If they cannot do this I will take this claim to small claims court I cannot seem to get the number to the "Customer Relations" or "Executive Customer Service"Ashley Furniture doesn't supply the number on their website. These departments often have more authority to override store-level policies. The next email will be to the Contact State Attorney General's Office (Consumer Protection Division): Most state Attorney General offices have a consumer protection division that handles complaints about unfair business practices. They may mediate or investigate. As they say Wish in one hand and crap in the other and see which one gets filled first.

We purchased a piece of furniture online on May 27th, the confirmation showed a delivery date of June 23rd. So on June 20th, they drafted the full amount from my bank account and it was not delivered on said date, nor did they notify us about the NON-delivery status. Then on the 24th drafted the full amount, yet again and shared a delivery date of June 26th. When contacting their corporate office about the double draft, they stated that it was just part of their "a pre-authorization" process and would be voided w/in 6 days of the draft date. I must say, never have I ever had a pre-authorization "charge" post to my account for the full price for anything, EVER! It would be nice if people could just admit to the mistakes and hold themselves accountable.

If you buy from Ashley Furniture, make sure you love the item because returns are a nightmare. I ordered 2 lamps at $70/ea. I opened one the day it arrived. The color and texture were different than the image online. I spent 30 minutes with customer service to initiate the return of both lamps. After 30 min I learned I needed to send them 7 photos of the lamps to prove in good condition and I was responsible for shipping fees. When I went to ship the lamps back to Ashley, I learned the shipping cost was $63/lamp because of the size of the box. Very disappointing.

I do NOT recommend buying anything from Ashely furniture. I ordered a table with a bench and the bench arrived wobbly and with uneven legs. To get someone to answer the phone or solve this issue has been damn near impossible. Costumer service is non existent. Save yourself the trouble and avoid this store at all costs. Will be disputing the charge with the credit card company. Perhaps this will get the company to respond.

Ridiculous no return policy. Less than a week since delivery. Recliner for my husband who just moved into memory care facility and chair didn't work for him. I will never buy furniture from ashley again and make sure I tell anyone who asks not too either!

They should have a big zero in front of the stars.... the customer service, sales, and AI. They dont deserve even one star. I finally called corporate and was able to talk to some one about my frustrations of not being able to order on line due to internet issues Ashley is experiencing. They transferred me.....yup to another AI. And the loop started all over again. this has gone on for three days.

Sales person told me more than once that my mattress and box spring would be taken during delivery. Driver said, it's not in delivery notes. Called and was told same thing by rep, who was of no help, then had nerve to ask me to stay on line for rating of her performance. 🤣 Delivery driver did take, but I bought him lunch. As high cost as Ashley is they need top notch diligent employees. Apparently not the case. Won't buy from them again.

I’ve been a customer of Ashley’s for over 20 years and I never thought I’d say, Do Not Shop at Ashley’s… at least not the corporate owned Stone Crest Lithonia GA location.. lies, unprofessional and poor customer service…. I will never step foot in any Ashley’s location again. I wish I didn’t have to give them 1 star. They promise to have your furniture delivered and you Will experience several NO Shows, No notice. Don’t try to cancel the order… they’ll offer you a monetary accommodation ( credit off of purchase) so that you won’t cancel.. you’ll NEVER receive it.. When your furniture is finally delivered, it’s damaged and then you will wait for the scheduled tech to come fix it and yet another no show with late notice… you’re promised a call from the regional mgr. you won’t get it… you ask them to come pick up the raggedy furniture…you don’t want it…. they don’t want it either but they want you to pay for it.. BUYERS BEWARE!!!! Go to Haverty’s… hec the GoodWill probably has better customer service than Ashley’s… Ashlies!!!!!!

If you buy a piece a furniture at ashley and evan buy the extended warranty you might as well through it in the trash rather than try and file a claim my wife has been on the phone for over and hour and been told to call 3 different places and then told to goto a website, lousy customer service over a stupid button on a power recliner

We bought a mattress last October and by the beginning of the year my husbands side had an indentation and he was sliding off the bed. Complained and they sent someone out and said it had an indentation of 11/2 inches. Ashley call me and say that Sealy will not replace. I bought the mattress from Ashley not Sealy, surely it is up to them to fight for us. We are both in our 70’s and have more to worry about than having a decent mattress. They are saying that we have to wait a month and then they will send someone else out but I know they are going to say the exact same thing. I am going to try one more time to get a supervisor to call me and if I can’t, I will be getting in touch with someone to find out my other alternatives. This was bought in Houma Louisiana and would definitley not recommend Ashley to anyone. WHY WAS THIS EDITED? THIS IS NOW MORE THAN 6 MONTH. THEY HAVE SENT 3 DIFFERENT PEOPLE TO LOOK AT THE MATTRESS AND ALL HAVE AGREED ITS NEEDING REPLACED? NOW NOBODY WILL RETURN MY CALLS? I EVEN HAVE AN ESCLATION SPECIALIST BUT SHE WON’T RETURN MY CALLS. PLEASE ADVISE? WORST CUSTOMER SERVICE OF ANY COMPANY.

The reason why I low rate this is because of poor treatment that I received on May 20 the weekend of Mother's Day the employees were very unprofessional and not helpful at all.

Bought 2 recliners delivered one, with delivery date on the second 1 week out, had to pick up from warehouse. Then told today it was being made and could not give us an expected delivery date. Will never purchase from this store again.

First time customer. Observation: Here is a furniture company that has good people operating under poor management and leadership. It’s reflected in their atrociously low ratings. Why? Buying a piece of furniture requires signing a contract where the customer gives up most of their rights. When a problem or defective product is delivered it’s the beginning of a “buracracy of red tape.” You no longer deal with the point of purchase, calls go to a central authority who attempts to control the outcome of a complaint by denial, rejection or delay. You are now placed in a unique position. Follow-up calls are placed on hold, call back promises don’t happen. The burden of proof solving your issue is now on you, the customer. I seriously threatened legal action and “Visa charge-back” under Visa Code 13:3 to get immediate action. Ironically, the Ashley Furniture Company CEO reflects a net worth of $3.2 BILLION! How much of this wealth came off of the back of hard working honest Americans who are minimized by trained customer service staff? Warning: Buyer Beware! It’s extremely risky doing business with Ashley Furniture Company! PS: Negative feedback occurs when shady business practices occur and customers feel helpless. I’m not one of them!

The worst customer service i have ever dealt with. I created a case number, no one from Ashley's returns calls and i call them. Every time I call, I get a different customer service person and I have to explains things over and over. It has been almost 3 weeks and no resolution.

I purchased a bedroom set from Ashley furniture the delivery team left debris throughout my bedroom. I was told that I would be compensated for the inconvenience, but it was never received. I contacted Ashley furniture concerning the storage drawer underneath my bed. I have been waiting since September 2024 for the repairs to be completed. I had an appointment set for today May 13th of 2025 WOW, but the appointment was canceled. I missed an entire work day and nobody knows who canceled the appointment on Ashley furnitures end. I was told there was nothing anyone could do about arranging a service crew to come complete the repairs today, I would need to make another appointment.

My furniture was delivered bad I called the next day to get repaired 3 months later I still can’t get no one to fix the problem I would suggest no one to buy Ashley furniture

I took my Mother into a Ashley furniture store in McDonough, GA the other day after finally finding a sofa. I did not purchase with Mom because it was going to be a surprise for her. I have been calling for 2 days now so that I could purchase several calls in two days because I wanted to make sure that I bought from the sales person who assisted us. No answer. Now calling corporate, no answer. Hubby was going to pick it up today yet no answer. I just saw all of the 1 star reviews and these can not be exaggerated. So sad. I'm seeking elsewhere.

Ashley products are decent to good for the prices paid. If you purchase thier higher quality you get good product. What they lack is accountability and customer service. I have had terrific experiences in the past but at the Charleston WV location they are 100% incompetent. The store manager does not accept responsibility for the errors made and makes promises he doesn't keep. The first thing we got was a bedroom suite which is nice however the delivery was not made completely even after being delayed because something didn't arrive. After the second delivery date we were still missing the item. I said heck it's a simple human error and we purchased a couch and chair. Again they got one right (couch was wrong color) and now after being given several delivery dates (the last one by the store manager himself) they were a no show costing yet another day off waiting. All they want to do is make excuses and not simply say we messed up and we will get your furniture ASAP. Here we are almost a month from the original delivery date (which was several weeks from the order date) and no couch. The staff is clearly following the example of the store manager who is a digrace to the term customer service and takes zero accountability for the epic and complete failure of his staff. If I could actually give negative stars I would not for products but the disgrace of customer service and complete disregard for thier customers. I have his promises recorded because I do that after the initial response from the salesman was basically oooops, well I am off soon so I won't fix the issue but I'm sure it will get fixed eventually. He promised a call from the regional manager which now he says won't happen. This is how Ashley Corporation takes care of its customers. Once that cash is in the register or the CC is approved you (the customer) means ABSOLUTELY NOTHING. I hope this gets picked up nationally because after losing a class action lawsuit, you'd think the company would be more concerned about thier image, but not Ashley, at least in Charleston WV. Todd R. Wanek should be completely embarrassed by his company's actions and I will make sure he gets the complete story of what has happened here in WV.

It seems people do not understand the difference between a company that manufacturers furniture and a store that sells furniture. A year ago I bought a couch and love seat from Steinhafels furniture store in Oak Creek Wisconsin that was manufactured by Ashley Furniture Industries, and I love the quality of my furniture. I have multiple pets and lots of grandchildren and the furniture has held up despite both having powered recliners. I always go out of my way to purchase products made in USA or at least North America. Good job 👏 to the employees for a fine product.

Please see review from "Scott Kunde" I had the same experience. Purchased the extra protection and told if I don't use it (which they did deny the one claim I tried to submit), that I would get the $899 back. The sales person failed to mention that you don't actually get the money back, they give you IN STORE CREDIT. I tried to then use the credit to order some replacement parts. Shocker, can't use the credit to order parts. Can ONLY use it in store. Told the customer care escalation manager that I have only had negative experiences with Ashely and there is nothing in the store that I want if this is the type of business they are. She said "Sorry". Do not buy from this business If you do buy, do not buy the furniture protection If you do buy the protection, your claim WILL BE DENIED If you did buy the protection at the end of the 5 years DO NOT EXPECT your money back. It is a complete SCAM.

The local Ashley store in Lagrange told ne that their delivery man would take the old mattress and box springs with them when they delivered mine but the delivery driver refused to take them as they claimed that they never do. I think it was said just to help get the sale.i had to pay the delivery men out of my pocket to get them to take them up the curb so the city crew would pick them up. Also I was supposed to get a firm mattress but the receipt says soft. I’ve called and left 2 messages requesting that the manager or someone in authority to call me and they will not do so. This was a sale done in March, 2025.

This has been the worst online ordering I have ever had. First they did not cancel the order as instructed and then they sent the wrong chair. When I asked to have corporate number they tell me it is in the Phillipines where the customer service is. What a joke.

"You get what you pay for". Mediocre service when you purchase Mediocre product. 01/28/25 - Ashley Furniture delivered my furniture damaging our wood floors. Their process is I hire someone, sign their lien waiver for payment relinquishing them of repair results. Instead of them hiring someone for repair. I have tried to communicate with warranty & their specialty claims since January. And have been denied multiple times for them to speak with me.

I purchased two sofas from ashley furniture. They talked us into an extended 5 year warranty. At a cost of $319.99 . The sales man told us if we did not us the warranty then we would get the $319.99 back in cash ! One person stated it will not be cash just a store credit! Now 5 years down the road we have been ran around the block 5 phone calls 1 in store conversation with Mgr. Matt who said he would call us back on Thursday didn't happen ( he said he had to talk to his operations manager ) no call back ! I called the store AGAIN Friday. Left a message with Neil to give to Matt got a call back from Neal less than five minutes later. Matt my claim was denied along with 20 other people, he had to call to tell them. Their claim was denied also. Due too, they are using a different company for warranty. Now ( convenient ) 20 people @ 319.99= $6399.80 This is just one store here in Mesa Arizona and 20 peoplein the last week! WOW Needless to say, I highly recommend people to not shop. Ashley furniture. I will never shop Ashley furniture again. I bought lots of stuff from them never again.

This has been the most unprofessional service that I ever received from any store. I spent over 600 on dressers to have them shipped damaged and now I can't even talk to a representative because of this virtual AI thing that won't take me to customer service and not a robot.

Salesman lied regarding #Warranty, therefore, pushing you into purchasing an extended warranty… Each time I have tried to use my warranty the warranty is declined… I would never purchase another item from Ashley furniture again due to its quality or lack there of… And the lies of the sales people, forcing you to buy a warranty that is worthless

This store must be owned by Walmart. It is run worse than Walmart You can't speak to no one at Ashley that has a clue. Dumbest people I have ever tried to explain something to. I was trying to pay for my brand new furniture and the employees did not have a clue how to ring me up. Ashley Furniture is a joke.

I am writing to express my deep frustration and disappointment with my recent experience purchasing a bedroom set for my daughter from Ashley Furniture. I initially visited one of your store locations to select a bedroom set and was assisted by a kind sales associate. At the time, I was still deciding and informed her I would follow up. A few days later, she reached out via text, and I responded that I was ready to place my order. I sent her a picture of the bed I wanted but accidentally sent the wrong one. I clarified that I intended to order the version with storage underneath, and she assured me she would send a corrected invoice. However, I received the updated invoice days later, so after waiting several days, I went ahead and placed the order myself online. When the furniture was delivered, the headboard arrived damaged, and I received two right legs instead of a complete matching set. In addition to this, the delivery team left multiple pieces of trash in my yard, which was completely unprofessional and clearly intentional, as the debris was noticeable and scattered. To make matters worse, I’ve been struggling for weeks to get a technician scheduled to repair the damaged headboard. Despite informing customer service multiple times that I am only available in the afternoons, they continue to schedule appointments during times I’m not home. As a result, my daughter has been sleeping on the floor throughout this entire ordeal. Thankfully, I finally secured a technician appointment for this upcoming Saturday, but this entire experience has been incredibly frustrating and unacceptable—especially considering I paid over $2,000 for this furniture. Given the significant inconvenience, delay in service, delivery issues, and ongoing scheduling problems, I strongly believe I am entitled to a refund for the assembly service. I will not be ordering from Ashley Furniture again and will be sharing my experience publicly so others can make informed decisions.

I cancelled my order the same day I purchased it. That was March 28th today is April 13th, I have no refund. The Wesley Chapel Florida location doesn’t answer the phone and no one is helping. I’m about to get a lawyer because this is completely ridiculous

Tess Scheller is by far the best “trusted advisor” and salesperson I have ever dealt with. I have been suffering with severe chronic sciatic back pain. She has helped me find the best mattress and bedroom set to fit my needs. She is extremely knowledgeable of every item in the store, and if she is unclear, she will consult her superior. She returns calls immediately. I am extremely impressed and will continue to purchase my home items from her, and will recommend her to my family and friends. Your company truly benefits from a “trusted advisor” as Tess.

Our items showed up destroyed so we rejected delivery. We were told we would receive a full refund as you would expect. We have been given the run around being told we now need to still pay the delivery fee and have not been refunded at all in the 10 days since the delivery attempt was made.

Wish I could give a zero star. This is my 1st time buying from Ashley and never will again! The amount of times I've received damaged goods 3 different times is insane! The 4th delivery is this week. We shall see. Whomever is in charge of your warehouse in Atlanta needs to be fired because "they" have no clue how to pre-inspect furniture prior to delivery (as I was told by your store manager, would happen this time because of so many prior damaged deliveries), especially when the same item has been delivered damaged 3 different times! And your asst store manager's attitude when I complained for the 3rd time because after all, this isn't rocket science, was so rude and she had the audacity to ask me when my furniture arrives damaged for the 4th time and we're having the same conversation a day later, what do I want to do? WHAT? Note to all...if you want your furniture delivered undamaged, don't shop here!

DO NOT BUY from this company!! Believe the reviews! Horrible customer service after the sale! Customer care is most definitely not helpful and doesn’t care about the customer experience at all! When order was placed was promised everything was in stock and ready to be delivered! Day of delivery and driver shows up missing product ordered. Of course I wasn’t notified of this. No follow up until I reached out. Had 2 additional missed deliveries with promises the day before delivery it was on the truck and would be there only to receive a call 15 minutes before delivery window it wasn’t coming! Absolutely horrible customer service and after the sale experience! I will never spend my hard earned money with this company again!!

I would have given them 0 stars if I could. This is by far the worst customer service experience that I've ever had in my life. I will NEVER purchase anything from Ashley again. I canceled the warranty in 2023, I've been trying since then to get my refund. I've been tossed around from the warranty company to Ashley, the warranty company says the refund should come from Ashley, Ashley says it should come from the warranty company. It's so frustrating that I stopped trying at one point, but then decided that I'm owed the refund and will continue to try. I can't believe they are still in business.

I was not aware of your no return policy! I needed to return a recliner because it is so hard to sit on! This should have been brought to my attention at time of purchase, I would not have purchased it if I had known this! So buyer beware! I will NEVER buy anything from Ashley again! I spent more than $2000 on this and no help whatsoever getting it returned!

NEVER doing business with ASHLEY Furniture again!!! Waited 2 1/2 month for my order. Finally, mattress came January 2nd,2025. While I was on the with the customer service representative I set up delivery window for January 4. No call, no deliver.y Next day I went into the store to cancel the order and for a refund - sales lady offers a $469.49 refund and that she would personally call me back with delivery time. No call, no delivery. Go to the store the day , store manger gladly refunds my money minus the refund that the sales lady offered, because that check in in the mail. I received the check that store manager has sent to me. Still fighting for the $469.49 refund. Now, ASHLEY has decided that $469.49 is not correct. I have to pay for for the mattress pad - that I tried to give back to the store manger . So, I have no mattress, no furniture, no mattress pad- I threw in away because I had no mattress to put in on - ,an Ashley representative feels that $349.00 is the value of the mattress pad and WILL NOT REFUND. WHAT A RIP!!!

Worst delivery service of any retailer I’ve dealt with. Please don’t reply with “I’m sorry for your experience. Please call customer service.” It’s the worst. Everyone is “helpful” but no one does ANYTHING to resolve the issues. I ordered $10k of furniture in early February. You took my money immediately but you can’t deliver the goods for three months and counting even after you assured me mid March. I have half of all the sets of furniture I bought which does me no good. What the actual hell?! Despicable.

How do they stay in business??? Made a chair store purchase, about 4 weeks ago with delivery, and still don’t have it. Spoke to customer service , no help. Say they will contact us, no phone calls , text, emails etc. Tried calling corporate, they shield you from talking to them directly. They wouldn’t even help a handicapped person, me, load chair in truck. What kind of business is it?? I will never do business there again!!!!!!!

Yall need to be shutdown. I’m going to lodge a complaint with the FTC. Yall are scamming hundreds if not thousands of people. Your reviews speak for themselves. And of course I was done wrong by yall. And I realized today after being promised I’ll be helped for 3 weeks now Not a peep. Well have fun with the investigation. And i won’t stop until justice is served

Purchased mattress and sales rep stated they would deliver the new mattress and pick up the old mattress. They did deliver however did not remove the old mattress but said they would schedule a pick up. 4 weeks and 5 calls later they have not scheduled the pick up. I learned today that they closed my case. I am requesting a return of the $7,000 mattress.

I cannot believe you are still in business! Your over seas customer service is a joke! Called 4 times speaking with people begging to talk to someone in the US! Always told thats not possible! Then today when I called the corporate office in WI they STILL transferred me to their overseas support! We got a new Ashley card hoping to get new furniture! We ordered a couch and 2 recliners. Recliners delivery and delays was an embarrassmebt to you! We had to cancel. But the couch had already been delivered and still in the box and we wanted to return it. Of course that process was a friggen JOKE and after 3 calls over 2 weeks we finally got an email today with return instructions...of COURSE stating we will be responsible for shopping it back and cost!! Even after we were told 2 times it would be picked up from our house and today asking the rep to repeat to me that we would not be responsible for return shipping! Now I am stuck with a couch, no chairs and your stupid credit card that I wouldn't use if my life depended on it! I will close it the moment I pay off the couch you are forcing me to keep!

We have been working over a year with Ashley Furniture in Waco Tx to correct change in terms on purchase contract. We did 12 month 0% but needed to change it to 60 month 0%. House burned down Nov 2023 and we expected insurance to pay but they didn't so we asked for change in term from 12 month to 60 month zero interst. The manager and asst manager have been trying but Ashley credit department is refusing to change it. Synchrony said it was changed but a year later we are still trying to change terms. Poor business practices and we can not get a person at corporate office to assist us because Ashley Furniture will not give up names or numbers. Not happy at all and I will never purchase from them if they can't fix the issue. Anthony Ellsworth

The sales person we worked with at the Edwardsville, IL store, Jacob, was wonderful with helping us pick out the furniture we needed. We purchased a sectional, and a bedroom set. To bypass the $500 delivery fee & $400 setup fee(ridiculous fees at that for spending 6k), we chose to pick up the furniture at the warehouse. When we got into our new home a few days later and opened the furniture, we discovered a large stain on the back of the sectional. We immediately contacted customer service, and they noted they will send a replacement. We received the package and they sent FABRIC to reupholster the peice. I expected a NEW left arm loveseat peice to arrive in perfect condition, and their response has been disappointing. Customer service refuses to REPLACE the stained peice with a new one. Instead, I have to take on the responsibility of scheduling a person to come into my house to reupholster the peice. Customer service told us that once an item is received and ownership is accepted, the item falls under warranty and are no longer eligible for return. How were we supposed to know the couch was stained when it was packaged in boxes when we picked it up?! We aren't asking for a return, we are asking for a NEW peice for the NEW couch we bought. Would not recommend unless your furniture is fully inspected before leaving the store.

Horrible service and poorly built furniture. Cust Serv is as bad and the furniture you sell. Never again will purchase the crap you sell. Buyers beware.

I’m sure I most likely get a generic reply any how this place is horrible 2 weeks ago from today I purchased a sofa from there Buford Ga location and the sales person promised me a delivery date of today Feb 15 th , I received a message from them Feb 13 saying today will be the delivery so what happens ? Today they call me to tell 48 hours later from the date they guaranteed that I have to wait 2 more weeks 😡😡😡 so this will be literally one month that I have to wait for a sofa thats sitting in a warehouse a hour away because some one most likely called out or “ there understaffed “ this is a horrible disrespectful experience

Ashley has been the worst furniture product ever. We bought your great looking furniture at Sam Levitz in 2022 when we moved to Tucson. Two times they replaced pieces of our love chairs due to broken hinges on the reclining mechanism and it seemed it was replaced with used that was returned and redistributed to us. before the announcement of Sam Levitz was filing for BANKRUPCY we had called their service department. the service person acknowledge that the chairs needed to be repaired. the other issue are the chairs padding is already giving out and very worn out in TWO years. I had called you the Ashley Corp. office two years to explain my problem and was told nothing they could do. We paid for a 5 year warranty on top of everything else. So we have chairs that we have put roam rubber to be able to sit on them. My wife and I realize that we purchased your product from Sam Levitz but nobody will accept that our furniture we purchased is inferior built by ASHLEY FURNITURE! We will spread the word!!

I purchased a sofa for my elderly father on March 10th 2024 for nearly $600.00. The sofa came with a one year warranty and the frame broke after only 8 months. They denied my warranty claim stating "accumulation." This product was in no way used inappropriately. After I submitted the warranty claim, they sent out a Repair Technician, who confirmed the couch is broken, but assured us he could fix it. Three weeks went by with no communication. I finally called only to be told the claim has been denied.

I'll never buy another piece of Ashley furniture again! Bought a Purple mattress from them and was told if I didn't like it after 30 days, I could exchange it for something else. Then I was told it had to be of equal or greater value...a bit of a surprise but not really a problem as the mattress I wanted cost more anyway. Decided on a Beautyrest Black. Sales lady said no problem...just have to get service guy to look at the other mattress and make sure it wasn't damaged. It wasn't and store called back and said all is good. Now that it's time for the actually exchange, they say their policy is it has to be the same brand! Efore deciding what i wanted to exchange to, I'd been in there looking at mattresses and talking to sales people 3 or 4 times and NOT ONCE was this brought up about having to be the same brand!!! Every time, I was told "that's not a problem problem, we'll get you the one you want". Just got off the phone with them...AGAIN...and they are refusing to exchange it for another one that isn't Purple. Like why would I pay MORE money for a mattress that I dont like?!?!? This was the store in Hopkinsville,KY. I've bought about $10,000 worth of furniture there in the last 2 years! Will not spend another dime in that store!!! 😡

I bought an Ashley double-recliner loveseat from another company, and the arm of it broke just a few months after purchase. I contacted the store and they put me in touch with Ashley after I sent a few photos of the problem. Ashley consulted their Quality Assurance team, and Robbie from that team contacted me - this was a problem with this model of furniture that they hadn’t seen before - so Robbie came to my home, fixed the break (a nail/bolt that the head broke off from - they have since started using a stronger bolt from a different vendor) and then replaced the entire arm/side of the furniture, replaced the other bolt-and did a great job! He was so polite, took his shoes off, showed my son what he was fixing and how to help the sewed in lumbar cushions plump back out from the back side (they can get flat from use, zippers in back open and you can fluff the stuffing back up!). All in all it was the best customer service I’ve ever received with a furniture purchase and I truly appreciated Ashley’s attention to this! Dealing with a company that is always trying to improve vs. doing things cheaply - well it’s becoming more and more rare. Very pleased. Thanks again, Robbie!

Edit: Changing my review to 1-Star from 5-Star. The outdoor table set that was delivered 5/21/24 developed a ton of cracks on the table’s border frame by November (<6 months) through fairly temperate weather in the Bay Area CA. The cause appears to be the design with how the table slats are pinned to the border. This doesn’t allow thermal expansion which is a necessity for outdoor furniture construction. I turned this into Ashley 12/6/24. After getting the run-around with their Offshore call center and not having my call returned, I finally made some progress and they admitted it was a manufacturing defect and offered a replacement. However, a replacement wasn’t acceptable to me since it is an inferior design and the cracks will likely happen again. I raised the issue with the store in Rohnert Park. They said they would get with the Regional Manager to see about a return/refund or credit. They never called back. I called back and they said corporate had approved a credit but not one reached out. I indicated that a credit isn’t the ideal situation since it would reduce my buying power since we bought the set on sale and it would also put more money in Ashley’s pocket if we couldn’t find an equal or more expensive option. I asked to escalate the claim further and the representative told me to call corporate. I asked for the phone number. She told me to Google it and hung up on me! I’ve now filed a complaint with the BBB. Ashley initially reached out and was congenial. However, they came back with a rejection on return/refund and offered a credit for the amount paid. I had further questions on the terms of that credit but also asked them to re-assess the return. The representative said she would do so and get back to me Monday. She never called back. I left 3-4 messages for her with no returned call. I added an update to my BBB complaint and rather than calling me back, Ashley Furniture responded to the BBB thread incorrectly stating that I rejected their offer when in fact I rejected nothing since the representative agreed to re-review the claim with management and get back to me which never happened. I hope Ashley will take accountability for the products they sell and are strong arming their customers after the fact and causing them to jump through hoops. This claim started 12/6/24 and we are now here on 2/3/25. Update to follow. Original Review: Great experience. No pressure. Salespeople gave good space while being available for questions and conversation. Item prices were set as they should be so there was no need or option for haggling, deal making, or other annoyances.

Sent me Damaged Furniture and refused to return or replace items. Thousands of dollars spent to these frauds for garbage merchandise. Customer service was good for absolutely nothing. We need to organize a class action lawsuit against this company. I have kept all photos of damaged items and am reporting them to state and federal consumer protection agencies. I hope stealing my money was worth what's coming.

I will never buy from Ashley again, because they have a jacked up exchange policy. My wife and I bought a mattress then wanted to do a exchange, and was told we can only exchange for equal or higher value. To me that's making the customer be stuck with a item they're not happy with. But like I said I will never buy from Ashley again.

I purchased an entire bedroom set in October 2024. Two weeks ago the side rail just broke and I fell to the floor. I called for assistance in getting my bed repaired under an approved Ashly Corp warranty dept. I was told both on the phone and email by the warranty representative (Jose Jamer..) that my warranty would be honored after sending pictures. I explained that I am 72 years old and disabled and would not be able to do the repair and was promised someone would be sent to help me. The replacement side rail arrived left in my porch where it stayed until I could get help bringing it indoors. I called the Corp Ashley customer service and they said there is nothing they can do about getting the replacement side rail put on my bed. So, thinking I might be able to get someone local to assist me, I called this Ashley Peoria Outlet store. A very polite person told me that, while they can see the warranty information in their records there is nothing they can do because it is not their “sale”. When I said I would have to throw the new bed away and just buy another one then, the person offered to transfer my call over to sales. So, I’m pulling out all the stops here. WOULD YOU SUPPORT ANY RETAILER WHO WOULD TREAT ANY PRRSON, LET ALONE A 72YEAR OLD DISABLED ONE, LIKE THIS?

For everyone who wants to purchase from Ashley, there are 2 types of Ashley stores. One is under corporate and the other is under a privately owned "family" business. Both have different prices for the same product. Corporate is usually a cheaper price and their warranty is different. Corporate offers a 5 year warranty for a cheaper price than the family run stores which offer a 4 year warranty. And, if you find a better price online or in the stores, chances are the family run places will NOT meet or beat the price as stated in their "price match guarantee ". That guarantee is only offered thru the Corporate side. ** the above info is direct from a family run store. Also, yes, I messaged Ashley corporate and, after giving them some info on a product I purchased along with a lower price I found online and the difference in warranty I discovered, they never replied back. Ashley really needs to push to rename their family run stores so we know who we are dealing with.

Ordered my furniture and it was delivered. Driver brought in put togather took a picture and was out the door. I sat in chair and was nothing like in store, lays back so far that you have to have a pillow behind your head. Sofa is a wall huger recliner, one side is 1.5 inches taller than the other end and has a slant to the right on top. Makes it look like second hand furniture. Because I didn't have driver take it away upon delivery I can not return or exchange. The Ashley store insists it meets specifications. They put quality furniture in store and deliver sub par furniture. And don't get me started on customer service!!! They work off a script never call back and tell you still being reviewed. Not a store I will ever do business with again or recommend to anyone I know. I have been buying furniture for 50 plus years and this is the worst furniture I have ever received, could have gotten better quality at a thrift store.

Reposting my experience with the Redding California location: “Our experience with this store has been deeply frustrating and disappointing. They charged us for couches without us signing any paperwork or even agreeing on a price. We were also promised a refund for a warranty on another couch, which we never received, and a refund for the price difference on the couches we were supposed to get as part of a deal—but that refund never came either. Despite numerous calls, they’ve only offered apologies and vague promises, like sending wine in the mail, without taking any real steps to fix the situation. To make matters worse, they sent us couches we never signed for or agreed to, and one of them—a couch that cost over $3,000—is already sinking in and falling apart. Adding to the frustration, we received warranties for the wrong couches and have been completely ignored when trying to resolve the overcharge. This store has proven to be unprofessional, unreliable, and incapable of providing even basic customer service. I will be filing formal complaints with the FTC. I strongly recommend avoiding this business.”

Anybody want to start a class action lawsuit? Awful 6 months plus for delivery don't accept returns use caution do not buy from this company. The call center is awful..... This store needs to be held accountable! Floor damaged from delivery of a mattress and box spring.

Unbelievable bad customer service. Try calling the store if there is an issue you end up in a call center in a country that can’t spell bob without help. Said they went above and beyond for me when they missed 2 scheduled delivery appointments.

Made $10000+ purchase at Ashley store on Lima in Fort wayne Indiana One of the items was an oversized ottoman. Received the wrong color and months after it was replaced with the right one but with a defective ottoman. The padding inside is not consistent and feels like there is a small ottoman under the fabric. Its angled enough to make any tray on it not hold anything and look cheap. They asked me to email service. Service denied help because its past 1 year even though this ottoman has been in my house for less than 7 months. They are asking me to pay to fix and I feel that I have been scammed. Also the extra warranty doesnt cover this issue of course.

Calling customer service and getting someone on warranty claims is god awful. I have scheduled a technician to come about my mattress (not sure what a technician is going to do about a mattress) and they cancelled without calling me to reschedule. When I call and try to find out they then say I have to wait another 2 weeks for them to come out…When I ask them to speak to a supervisor the agent has the audacity to tell me that the manager/supervisor would tell me the same thing. Like for real?! That’s what we are going to do…I will never purchase a single item again EVER from Ashley’s!

Dear Ashley Furniture, I was excited when I found a sofa for my new house at your store in Eagan, MN. This was the day after Thanksgiving 2024. I was told by the store manager, some of the pieces are back ordered and that I would be looking into middle of December 2024 to receive it. The middle of December comes around, and I follow up with the store to check and see. At that point I was told, doesn't look like all the pieces are in and that I would have to call back in when the store manager comes in the next day. It could be the end of the year or sometime in January. Spoke with the store manager the next day and he stated that they would not have all pieces in till Jan 10th. Jan 7th comes around, I decide to call them and see if the pieces have come in, and how would delivery works. I was told that I would get a call 2 days prior to my delivery date, and that the following week was available. Now in todays world, most people work.....you want me to take time off work so you can deliver a product that I am paying to have delivered on your time frame? Please explain to me how that makes any sense? Then after expressing my dissatisfaction with the level of communication to the store manager, instead of being understanding and empathetic, he went the defensive route. No apology was given for the delay, mind you Ashley furniture has collected 700 dollars from me for delivery, taxes and a down payment. He offered to refund my 99 delivery and give me the number to a 3rd party delivery company that offers delivery service for 199. So i asked why can it not be delivered this week, to which he told me, they are all booked up. So you took 700 dollars from me, you have been delayed in your delivery of the product, you lack communication and instead of making it right for the customer, your only option is to refund my delivery fee and send me to a 3rd party vendor. At this point I don't even want the sofa, I personally feel like the attitude and culture from the store manager to the staff is we don't really care. So I will be cancelling my order as it seems Ashley Furniture doesn't really care about providing good customer service nor delivering a product to its customers in a timely manner. I know I am just a small blip in your portfolio of customers and it doesnt matter much to your customer list. But I will not recommend anybody get furniture from Ashley and definitely not from that Eagan branch.

I was frauded by Ashley Furniture into buying two 5 years furniture protection plans. The plans stated if you don't use it, you don't lose it. The company expected me to recall after 5 years to come to them within 90 days to get a store credit. When I tried to contact them, they deleted my purchase history out of their system and refuse to give me the credit for not using the protection plans they sold me. Ashley Furniture does nothing but scam and fraud customers. I highly do NOT recommended for any purchases.

Purchase furniture never arrived they would schedule delivery never show up then have an excuse why. Did this 3 times never did get my Farhad to fight for refund

I purchase a bedroom set with adjustable mattress frame. Add mattress, they're delivered the bedroom set with the headboard, but no footboard or site rails call customer service. Numerous of times went to the store in Modesto, California. Talk to the manager. That sold me. Everything never made it right. Finally, 3 weeks later I go back in to talk to him. They give me, I had to go pick up the foot rails and the footboard. I put the bed together and the adjustable frame does not fit insideThe bed frame. I've called the store. I call customer service. And no one seems to be doing anything about it. Bad customer service for Ashley's. No one you can talk to to help you. I would not buy or recommend anything from this store ever again.

Horrible costumer service. My husband had a bedroom set delivered and one of the dressers were cracked. My husband called the salesperson who said she would send contact info, but she never did. My husband called back to no answer and no return call. I called customer service, and they only offered $140, $240 gift card or a repair. I don't think this can be repaired. They had no problem taking the money for the item. They delivered it broken and should replace the item. Replacement was not an option. This is the second time they have messed things up and ignored us. Never again.

Toxic chemical furniture

Worst purchase ever. They were missing three items for my delivery and couldn't care less. Can't get thru to corporate. Do not give them your money.

Don't believe there warranty u didn't stand behind it 4 years and the leather starts to crack. They say they won't cover it but a chair use it 4 years and it falls apart things twice before u buy Ashley furniture thank u Ashley

PLEASE BE AWARE … I bought a dresser on December 5th and they delivered it 8 days later with HALF the pieces . Then told me I would have to wait another 7 days to get the rest of my pieces . The customer service people are so rude and no one answers the phone at the corporate office . I decided to get a return and they still haven’t sent me a label 4 days later . PLEASE SHOP ELSEWHERE I AM PISSSSSEDDDDDDDD. A waist of money and time !

Worst customer service ever. Do not shop there.

I bought a sectional and ex large recliner. The recliner broke in late August, after 2 1/2 months. I am still paying for this chair, which is non functional and currently holding pillows. Warranty department told us the part for the chair would be shipped late November. The manager at the location doesn’t care, customer service has stopped responding to emails. The chair will be physically going back to the store to make a statement at the poor warranty service, poor customer service and poor quality of furniture. I will never again buy from Ashley.

I am extremely disappointed in this company. I bought myself and my daughter both an Sealy adjustable bed which totaled over $9000. Her mattress has gone bad with two big indentations in it with her and her husband sleep. I have been trying for over a month to get help to get this mattress problem resolved. First they wanted photos, Which the store manager, and myself did not think, would show the extent of the problem. But we sent them anyway. Then they wanted to schedule a technician who canceled at the last minute. now they want to send out somebody on either December 24 or December 30 to repair the mattress and bring it back to factory standards. My daughter nor myself believes that that will fix the problem. But you can’t talk to anybody in this country everybody’s from someplace else, and they have a really thick accent, and if you do get to talk to them through the virtual assistant, which is horribly maddening to navigate most of the time you can’t understand them. I will never buy anything from Ashley ever again they are the worst store ever. Their customer service is horrible. You can’t call any phone number without them putting you in the virtual assistant. I think everybody should stop buying from them so the store goes bankrupt.🤬🤬🤬

Horrible customer service. Off-seas customer service only. Took two months for a final resolution which was not satisfactory or acceptable. Product quality is good, but if you want a company to support you after the sale, Ashley Furniture is definitely not the company to do business with. Very disappointing and I will never do business with this chain again.

About garbage of a furniture storm unprofessional to speak to a rep you have a better chance of speaking to the president of the United States I hope this company goes under don’t buy anything from Ashley as they have no stock no reps and offer no help

We ordered a Love Seat and didn't realize how small it was until we put it together. Went through the return process only to find out they are trying to make us pay for return shipping. We already had to pay for shipping, any other company we have purchased from and had to return the item, especially within a short time period send us a company paid for return label to print out. Even Amazon send a a return QR code and bar code for company paid for return shipping. They won't even give the option to return it to the local Ashley store. This is ridiculous. I would NOT recommend Ashley Furniture.

I’m with the rest of these people who wish we could give 0 stars! By far the worst furniture place to buy from! I’m still waiting on furniture from over a month ago, corporate said the last piece would be here a week ago, now some other person at corporate said it’ll be next week. I shelled out almost $10,000 in cash. Didn’t take you long to cash that check, but you couldn’t care less about keeping your customers updated or happy. Now I read about people having to wait long periods to receive their refunds. All these people complaining from all over. I totally blame corporate and I will be canceling my order tomorrow and if needed I will get a attorney to handle retrieving my refund as I will not sit by and waste time calling corporate about it as they seem to not care at all about their customers nor keeping a respectable business.

Terrible absolutely terrible communication. Especially the one in Fort Wayne IN, on Lima road. If I was looking at furniture Ashley would be my last pick. I will never recommend Ashley’s.

I can’t believe how many terrible reviews there are!! We have also had a HORRIBLE experience! They will not come out and fix our couches that will not connect properly! I have been calling them for 2 weeks and have made serval claims and no one cares to fix it! They are the worst!

I had been waiting two weeks for my furniture I ordered online to be delivered. I got a delivery date, they confirmed with me several times, told me I needed to make sure that the space was clear for furniture to be delivered. This is bedroom furniture so I had to clear out my bed so there is nothing in there. I took off work to be able to be there when it was scheduled to arrive. At the time the furniture was supposed to arrive, they called and said a piece of the bed frame did not arrive in time and my delivery date is now10 days later. So I lost money because I had to take off work in order to receive the order and they did not have the decency to let me know before the DAY OF DELIVERY they they confirmed several times with me. Now I’m at the very back of the line for delivery, they make zero attempts to make this right in any way shape or form. They have a call center that’s absolutely useless. Ashley Furniture has horrible customer service so be warned before you give them your hard earned money. They have zero respect for their customers once they have your money. I’m beyond disappointed and upset with how they have treated this entire situation and I will never ever ever order from them again and I will tell everyone I know how awful they are.

I went to the Ashley Store in Dartmouth MA I ordered a recliner which has a pillow part of the back seat of the chair and on the day they delivered it they brought the wrong one. I had to go to the store myself and advised them to pick up the chair because it was the wrong one. However, I did something I should not have done. I ordered another chair. The staff arranged to have my first recliner picked up at my home via email. About three days later I get a phone call stating that They cannot set up the pick up date for them to retrieve my chair and that I had to do it myself. I went back to the store and I have explained to them that I should not have to make the arraignment for them to pick up the recliner. I then got so frustrated and from their excuses was that corporate decided not to have the staff arrange the pick up of return furniture. Right there and then I decided to end this whole charade and request that they give me my refund and cancel my new order of the second recliner. As of now I just got off the phone with corporate and asking them where is my refund because I was suppose to get it within 14 to 21 days and it is beyond the 21 days and now I have to wait about 24 to 78 hours to get answers as to where is my refund. I will never ever do business with them. they stink.

Wrong dresser was sent home when my husband went to warehouse. Spoke to sales person, refused to fix the matter. Sales person was very unprofessional, tried to blame damage on husband's delivery, tried to make me feel I done something wrong. I know for sure dresser I got, was not the one I chose in store!!!

I ordered a 2-seater sofa from the Ashley Sydney branch over a year ago, trusting their global reputation. Unfortunately, after they went into liquidation, we've been left without any support. Despite multiple emails, all we've received are vague responses promising that the order will be fulfilled, but with no specific dates or updates. It feels like they're stringing customers along. I highly advise against trusting this brand

Worst customer service ever I will never do business with Ashley furniture company ever again I been waiting for my refund for almost 4 weeks they don’t want to send me my refund almost $5,000

Purchased an Ashley living room set from a Slumberland store 16 months ago and the fabric on the recliner is tearing and there are strings coming out of the fabric everywhere. Wearing poorly and nobody will stand behind it,, not even the extended warranty we purchased with it. This a manufacture issue and I have yet to be able to get ahold of anyone from Ashley to hear my complaint. Not happy with this at all.

the salesperson at the store flat pied to our faces about the costs of delivery and extended warranty...NEVER AGAIN !!!

Went to Ashley store in Orland Park Illinois. When I walk in the young sale lady was sitting down on her phone. She barley looked up from her phone did not get up and I had to say good morning and she took a while to remove her eyes from her phone to respond and it wasn't a may I help you. She never got up. Someone from the middle of the showroom came and ask could she help us. Unbelievable rudeness and unprofessional. I'll never go there again.

DO NOT SHOP ASHLEY FURNITURE!! Worst experience purchasing ANYTHING we've ever experienced. The couch we purchased on 10/13/2024 was delivered on 10/15/2024 with a broken wooden frame. We refused to sign the delivery invoice and told delivery team to return the item. The delivery team refused to take the couch back to their warehouse! Fast forward 3 weeks and SEVEN trips to the Ashley store in person because Ashley Furniture DOES NOT have a local phone number they actually answer. Your call is immediately forwarded (EVERY TIME) to their Philippines' call center, which is absolutely worthless. We had to fight to get Ashley Furniture to pick up the damaged furniture. There was no call to confirm the pick-up time the day before. No one showed the day of the scheduled pick-up. I went back to the store in person AGAIN absolutely livid with how Ashley Furniture does business. Turns out no Ashley Furniture customer service representative at the store could find our originally scheduled pick-up order in their computer system. After 3-1/2 weeks of dealing with Ashley Furniture to pick up the damaged furniture and issue a credit to my credit card, I finally had to file a dispute with my credit card company to get my money refunded. As of 11/14/2024, Ashley Furniture still had not credited the entire amount back to my credit card. The only slight positive was Kymberlie (customer service representative in person at the Ashley store). Even she was stymied trying to contact another local Ashley Furniture store and distribution warehouse because NO ONE answers their phones. At one point, Kymberlie said she literally sent over 79 emails trying to get someone to respond to her VIA EMAIL about re-scheduling another pick-up appointment. The lack of professionalism that a company of this size displayed was appalling. We tell everyone we know NOT to purchase from Ashley Furniture. There are plenty of furniture stores in Las Vegas. Pick any one of them. But you've been warned about Ashley Furniture. Ashley Furniture, this is NO WAY to run a business.

Wish I could give less than 1 star. Ordered a love seat. Salesman set up delivery for a week out. Took the afternoon off for the 4 hour window. Time kept changing and then all of a sudden the truck parked in front of my house. Then an amazing event happened. The driver called me from the truck to tell me that he didn't have my loveseat on his truck and I needed to reschedule. I called back and was told they physically had it in the warehouse. My window another week away was from 1-5 pm. Now, their website says they have 6 stops to go and my love seat won't arrive until after 7 pm. Have dinner plans at 6:30PM. Canceling the order. Enough is enough.

Regret making a purchase. Went on 10-13-24 to the store in Katy, Tx and purchased 5 drawer chest. Sales person was new, Miguel Navarete, quoted a higher price because the item was $279.99 online and in store was $349.99. Said will match the price and an additional $25.00 off since there was a promotion. When I went to finalize the deal, the additional discount was denied, got an assistant manager in the store pretty rude , African American said he worked there for 8yrs and the Outlet is open box not New Merchandise. He also lied when I asked about the outlet , said their price is for open boxed merchandise and there was no free delivery and charged me $80.00. Didn't feel right about the deal. Purchased the same thing online for $279.00 with free delivery. It is a shame I was lied to twice. Add insult to injury. received a call that same evening that my 2 signatures did not match I have to go back to the store. I refused and asked to cancel the order. Today is Nov 1st, I have not received my Credit still. Is this how this Company is working or Corporate does not care. All the reviews are familiar as they are not positive at all. Is someone listening at all, I sure hope so.

purchased online & they cancelled my order without a valid reason. Not only did they cancel the order, THEY STILL HAVE NOT CREDITED MY CREDIT CARD! How is it that you CANCEL my order, i have no furniture and they keep the CREDIT HOSTAGE. It have been TWO WEEKS!!!! And when i call customer service, they keep telling me to WAIT! I went to LIVING SPACES, bought a BEDROOM SET in store, THEN THE COUCH SET ONLINE with ABSOLUTELY NOOOOO PROBLEMS!!!!!!! I received my items THE NEXT DAY! ASHLEY FURNITURE have turned me completely Off.

Live delivery dry 53". Arrived 18:30 for 6:30-18:30 appointment. Looks like this plant is operating 24/7. Great people 🙂 Got assigned to door 250 and unloaded right away 👍

CAUTION, never buy any furniture form Ashley Furniture. Bought my sofa and loveseat 2 years ago. The recliner won't work on the couch which has a 5 year manufacturers warranty for the mechanism on recliners. They DO NOT put the serial number on any of the paperwork and can't look up parts without it. In addition the furniture i purchased was discontinued so they can't do anything at all. Now I'm stuck with a couch that has no recliners. Bought it specifically for that purpose. The supervisor Jessica was supposedly in th corporate office was useless. I will be filing a complaint with the BBB. It was purchased in the Alliance Town Center location in Fort Worth,TX.

I wish I could give a 0 review! Do not buy directly from Ashley online. It was the worst experience I have ever had dealing with an online store. I was on the phone for an hour! They will NOT let you make returns or exchanges at an Ashley store, even though the exact same lamps were at both stores I stopped at. You will need to pay to return any item(s). It is definitely not at all customer-friendly. All I can say is, good luck if you order online.

just a little over a year, recliner handle broke, they say the part is no longer available, but slumberland has recliners for sale just like it, i will never buy ashel furniture again, IKEA all the way

Do not buy from ashley! Worst company in existence. They made my 8 month pregnant wife sleep on the ground for a week after delivering a broken bed and promising to fix it the next day. They finally delivered it a week later, (today) and they just left without assembling it. Now, I get to assemble a bed frame with drawers with no instructions because they were no help when I called back to get someone to come back. I may return it and go somewhere else. I guess Ashley doesn't care about my 6,000 dollar sale plus the fact that I was going to come back to buy a whole house load of stuff. Someone else with appreciate it more.

Worst experience I have ever had at any business! Purchased $5000 worth of living room furniture, a tv stand, a sectional and a (matching) ottoman. We saw everything in store except for the ottoman which was not on the showroom. We told the salesman (Shad) that we wanted to order that without seeing it because he told us it was a MATCHING ottoman. Let’s just say it is not. My couch is grey and the ottoman is green. Not only that but it is cover in glue marks from where it had tape all over it. It is actual trash and it cost $370. After numerous calls and emails I’m told now I have to make a warranty claim to correct it. So I did that and was then told that it was sold As-is so they will not repair, replace or clean it. Nowhere on it does it say as-is or on any of my paperwork. If I can I just want to save anyone else from going through this nightmare I have experienced. Please, please go elsewhere!! I will never shop at an Ashley’s again and will shout it from the rooftops!! They are liars and thieves.

Delivery litterally knocked on the door and ran. I come to door in 30 sec. I see them running to the truck and giggling. Then I get a text not a call a text saying that I missed them. I'm at my door watching them take off as I get this message. Never will get my business again.

We were warned before we went to Ashley's that the customer service in the Lubbock, TX was terrible, but we didn't listen. We purchased a dresser with mirror on 9/16/24. They set it for delivery for 9/25. We got a call later that it would be delivered between 4:30 and 7:30. That was a Wednesday evening. I called them and said that was not possible because we have church on Wednesday evening. They rescheduled for 9/27 and that was acceptable for us. They sent us a message yesterday that the delivery would be between 2:45 and 5:45. We then got a message this morning, 9/27 saying the truck was loaded and we were #10 on route delivery. 20 minutes before the delivery we received a message that there was a problem with paperwork, and they didn't have our merchandise. They say it wasn't in the store but that wasn't true because we looked at it in the store the day be paid for it. We've tried calling the manager of the store and the district manager and corporate, but we just get the runaround. Nobody knows anything. Over the last week and a half, we've left several messages for the salesman and the managers, and they never return calls. One of the salesmen even told us they are not very good on returning phone calls.

My fault for not looking at these horrible reviews before our purchase. The store looks nice. The sales staff is good. It is the corporate office and the delivery system that is disgusting. The sales staff makes promises that the delivery staff can't or won't do. They then call you to reschedule. The are difficult to understand and attempt to be bullies. Clearly with a 1.4 rating, they just don't care. Do not shop there unless it is 90% off and you don't care when it finally arrives.

Ordered an accent chair. Requested to return it and I’ve been given the run around ever since. First communication was online chat. Second communication was online chat. Got me nowhere. Called the corporate office number and I get someone in a foreign country. They want photos and I would have to pay return shipping. Odd thing is the online chat agent and the one I spoke to had the same name. They all use the same name.!! This is such a scam. You call corporate to file a complaint and you get nothing but a foreign person again. Nothing but a big scam. If I could give a 0 I would. Don’t buy from these people. I give Ashley’s a0

I'd give a zero if possible. worst experience ever. From the start they were untruthful and now just keep pushing out the delivery date. And we paid in full. ABSOLUTE JOKE OF A COMPANY. 1st and last time we ever go there.

I wish I could give a negative stars definitely not worth the one star rating! I called down to the Ashley Furniture Store in Tuscaloosa on July 29th asking if when we came into town on August 1st how quickly we could have furniture for recently purchased condo for my college student. I was told by the manager Chris Payne go onto our website find what you want and call me back and I will let you know if it’s in stock and if it’s in stock I can have it delivered to you on Saturday, August 3rd. I checked the website for what my daughter wanted and called him back and his reply is I have everything in stock except the Robbinsdale bed but that will be in in two- four weeks and we are running a sale right now so I can beat all the prices online and I will include the mattress pad covers and 5 year protection plan free of charge. I was like that is perfect! I ordered with him. We get to Tuscaloosa to move my daughter in and the delivery comes on Saturday with the couch and one nightstand and one bed! Well the bed has to go back because in the footboard no slat was cut so you couldn’t set up the bed. I asked the delivery guys where the rest of the furniture was and they said this is all we have! I immediately called the store to talk to Chris the manager. And of course he isn’t there and no one else could help there reply was he is not in I can take a message for you but I can tell you the rest of your furniture is not in stock! My husband and I drive to the store on Sunday August 4th and are told Chris is no longer at the location he has been “transferred “! So the new manager Sarah Richardson looks at our order and proceeds to tell us our replacement bed won’t be in till September and all of the other furniture won’t be in till end of September or first of October! And that the charges just look like that on the receipt that it’s correct! Ugh no I was charged for two tables not one and charged for the mattress pad covers and the warranty! She could not help us. So then I talked to Kenny the new manager on September 30th and he said he would look at my order and get back to me! And of course still no call from him!!! So I drove back from Kentucky to Tuscaloosa on the 30th and went back into the store on September 4th and talked to a new manager Jay! I spent two hours in the store trying to get my refund for being overcharged $1426.72 and trying to find out when I would get the kitchen table and chairs and my daughter’s bed! He was on the phone calling people and said he had gotten half the money back but was having to go above that person to get the rest of it! He told me he would call me by noon on Friday, September 6th it is now September 16th and I have not received a call or a dime of any of the refund. He gave me his personal cell to call he will not answer it and will not return any of my calls at the store either! He apologized for all of the headaches and said yes you were overcharged and we’re not told the truth about receiving your furniture and I am sorry I am different and I will get you taken care of! Well that was a lie! I don’t know how any of them sleep at night knowing they take advantage of people like that! I do not live in Tuscaloosa and this has become a nightmare and time consuming for me to try and get this resolved! We have family coming in next week to stay with my daughter and they will be sleeping on a mattress on the floor and having to eat on the floor because we cannot get our table and other bed! Absolutely Ridiculous! This place is a joke and the customer service is terrible! DO NOT BUY ANYTHING FROM THEM you will be overcharged and never get your money back nor your furniture!

Ordered a dresser and mirror. The dresser showed up missing a finish on several areas. It was returned and a replacement was ordered. Delivery was scheduled for the replacement. I was told we would get a call several days before the delivery date to confirm the delivery time. No call, no text, no delivery. When I called I was told there was a “problem “. Turns out the accounting department didn’t credit our return. Tried again. Delivery scheduled. Got a call to reschedule delivery for a time I was not available. Rescheduled again. Got a call confirming delivery for the exact time I was unavailable. This time I met with the regional manager and explained my anger and frustration over the situation. It was rescheduled again! Then the Ashley truck showed up at the house exactly when I told them I was not available. The best part? The dresser was not on the truck! This time I call the regional operations manager. Yup… rescheduled again! We’ll see… Avoid this company!

The driver was disrespectful to handicap people. The reclaimer I got needs to be 2 feet from the wall.I did not know that. The wireless charger in the recliner. It's so slow get so hot. I'm afraid to use it. I have called 4 different numbers and still cannot get anybody to either take my call or return my call.

I would give ZERO stars if I could. STAY AWAY and go somewhere else. Purchased 3 piece MATCHING set 3 months ago.Ashley delivered two pieces and told us the other was on backorder, set up multiple deliveries and never showed . 3 months later, no desk THAT I PAID FOR, no refund. NO CONTACT. I am still out money on a desk I haven't received, now they said it's discontinued. Now they want us to take a damaged desk they refuse to take photos of and text us and told us just have it delivered and decide then? Over 10 days we have been waiting for photos of a found matching damaged desk. OR we can pick a desk that doesn’t match. At no point while I was shopping for my three-piece MATCHING set did I look for anything else. I never looked for a bed and nightstand and a desk that was close or similar. I wanted a three-piece MATCHING set. I have a purchase agreement which is a binding contract that they failed to fulfill. Sadly we are going to have to take legal action because Ashley will not refund or respond. Update: They responded to this complaint asking me to reach out to them however, it’s a bot once again asking me to set up delivery for a damaged desk I’ve never seen. I have even offered to drive to the local fulfillment center to view which they will not let me do There is no customer contact when you call they put you on hold. I was on hold for over 2 1/2 hours yesterday. Once again DO NOT SHOP here. It’s a ripoff.

Poor service I've been waiting to be refunded from an order since July 2024. I have been calling customer care since July for my refund, and keep getting the run around from the different reps. Tried calling the corporate office and no one returned my call. I will never spend another dollar at Ashley furniture and I've been an customer for over 10 years. The service has went down tremendously.

This company has provided the worst service I have every received. Please beware and ask me before you buy.

Sofa was delivered and not fully assembled. Support legs were left on the coffee table across the room. Was refused partial reimbursement on shipping and assembly cost and was told I had to wait an additional week to have the issue corrected. Will no longer recommend Ashley Furniture to any friends or family due to decline in customer service.

The Return policy is a Joke! Don't buy online from #Ashleyfurniture. They don't tell you if it doesn't look like image when you receive it. If you call, They dont have a live person. I was told to do it online. It was a robot chat response, you wished you could go back to them just sending your call to India or China. You would not be able to understand them but they are live people. The robot chat transfered me , the first live person too all the information but said they dont handle it and transfered to 2nd live chat people that ask same information the first did. Then I was told wait check junk mail in 5days to do returns. You wait five days for them to come up with a letter how you return it. When they have local store every where. They then said in email just ship it back to us at the warhouse, which could have been told you thar 5 days earlier. Hoping the weight of item is to much so that it will discourage you from returning anything.

The local store was great to deal with. They were very helpful, the ordering process was smooth. Even after delivery, when problems arose, they helped how they could. On the other hand, delivery and set up that was paid for(returned after a slight battle)- set up a five piece special order sectional that wasn’t fully tightened together the gaps between pieces, levelers not touching the ground, recliner not reclining 🤔. Called customer service to schedule a tech to come out and look(3 week wait). Once the tech arrived, they determined the reclining mechanism on both the chaise and recliner were both bent. Parts had to be ordered, taking roughly another 2–3 weeks. Once parts “arrived”, a tech was set up to come out! You guessed it 3 weeks. The morning of the appointment, the tech called and said parts weren’t in their warehouse. They would be unable to fix our couch, which, at that point, had been broken for nearly 2 months after delivery. Contacted customer care who spent nearly a week tracking down where the parts were and supposedly getting them sent to a local warehouse, which also got lost. Finally, after pulling parts of a built couch out of the warehouse, they were able to fix it. Compensation in this matter was terrible, in my opinion. We received 15% (which is probably what they will run as a promotion sale from time to time) of the total of the couch back when the 2 main parts weren’t functional for almost 2 months. Ashley Furniture and Furniture Mart do not stand for their customers if you purchase from them doesn’t fall for their poor customer. Seek other Options!!

I got my couch delivery on a Friday and by Monday the back cushion are flat. I called on Monday and I have had the run around for 2 weeks now. If you buy it online you can return it but if you buy it at the store, you can not return it. The store are indiv. owned. DO NOT BUY ASHLEY FURNITURE. This has been a nightmare

I had a terrible experience with Ashley Furniture. The quality of the furniture is subpar, and it started showing signs of wear much sooner than expected. To make matters worse, their customer service is unresponsive and unhelpful. I wouldn't recommend shopping here to anyone—definitely not worth the time or money." "I purchased a sofa from Ashley Furniture, and it turned out to be a complete disaster. The sofa started falling apart within a few months, and when I contacted their customer service, they refused to repair it or offer any help. They basically took my money and left me with a defective product. I strongly advise against buying anything from Ashley—save yourself the headache and shop elsewhere."

While I waiting on phone with Ashley furnitures corporate office I decided to write this comment, I get frustrated and very disappointed , rip off, blaming one to another department, it’s been a month now and I am not receive my refund when I cancel the item, where can I go for help now ?

I purchased this love seat from a store that sells Ashley furniture. They delivered and set up 1 month after purchase, then I moved it to another house and my photos here show how poorly the workmanship is, one side broke free from moving it. So the store won’t honor a warranty because it was moved. And won’t send someone to assess the damage and repair it because of distance to travel around 100 miles. I’ve purchased other furniture from Ashley furniture which is a bedroom set, and I’ve moved it many miles in the last 16 years and still have no problem with it. I would appreciate if someone can come repair it. I probably can but that’s not the issue. The workmanship on this should be a professional job and inspected for any problems. For the prices we as consumers pay things shouldn’t fall apart!!!!!! In short time.

I was told by the sales person Michael and other staff at the Fayetteville location that the warranty covered everything. We even reiterated the question to which we heard, "oh yes for 5 years". Nope. Lied to sell us 5k with of furniture and the saving grace is the fact I didn't bite in the 10k mattress and special bed frame. Can't believe we fell for this scam.

Baught 2 recliners from Otsego mn location. Less than 3 months later neither one worked. Take a day off work so service could come look, then another day off work so they can come back and fix. Guess what. A month later we have same issue. JUNK. When I called the store the rep simply hung up on me

I went to Ashley furniture put some stuff on layaway had a family emergency. Had to take it off. Made three payments for $750. Had to take it off layaway they gave me the paperwork saying I was given $750 back. So they automatic deposit 300 and then another 150 they give me 450 back. I made a $300 cash payment, they tell me that wasn’t my money. It came out of my bank account came out of my purse. I made the payment, but I’m not entitled to it back. They tell me it was a store credit that they gave me. And then insult me in the store understand that the money came out of my bank account , and I gave it to you but all the sudden it was credit thief thief, and will screw you

I wish there was a zero. Order a sleeper sofa and a Recliner from the on line store. Received several emails and text messages confirming delivery date. Based on the multiple emails and text messages confirming the delivery, I got rid of my old furniture to prepare for the new. Received a call from Customer Care informing me not only was the delivery for the Recliner delayed, it's on back order and can take up to three weeks! Not happy, but ok at least the sleeper sofa is still scheduled for delivery. Well its delivery day and its three hours past the delivery window, so I called. Not only is the sofa not coming today, it too is on backorder. We made arrangements to be home today. No one contacted us to provide an update. So, I don't have any old furniture, nor new furniture and I made arrangements to stay home for nothing. I do not recommend this furniture company.

I bought the majority of my furniture from Ashley. After waiting a month for a couch to be delivered, the delivery person took a part with him that I need. I call immediately, trying to get it back. I have called so many times I'm blue in the face, and each time, it's a new person and a new run around. I can't return it because it's already been delivered. It's been a month now, but I still can't use my couch. Waste of money. DON'T SHOP AT ASHLEY this is for the Ashley's in grapevine tx.and of course corporate will not help because it's independently owned.

If you’re looking to get ripped off scammed with a smile, this is the place to go. I spent $1000 with this company contact them three days after purchasing the mattress there was no longer good, and they practically slapped me in the face with a smile and told me there was nothing that I could do about it. I have the receipts and the dates and times if anyone wants to see them. PLEASE DONT SAY SORRY FIX MY PROBLEMS

I was so excited to get my new furniture and this experience has turned into a nightmare! The furniture is faulty and they replaced it with more damaged furniture. They refused to just let me return it. They want to keep sending people to my home that can't address the issue; the furniture it faulty and looks nothing like the showroom piece. The delivery men damaged my home twice and two of them were fighting with each other in front of my child! The obviously don't care about quality or customer retention. Penny rich, pound foolish! I am attaching pictures so everyone can see the crooked loveseat and how it looks nothing like the advertisement and the damage to my home. Those are two different loveseats and they are both faulty, damaged, and crooked. I really don't know what my options are, but I am going to seek legal assistance because it doesn't seem right to me that you can sell items that don't look like the advertisement and refuse to return them.

I will never purchase from this company ever. I am owed 2652.12 from items that were purchased in may and canceled due to the wait times. Talking to the customer service reps is horrible as they keep saying they will generate a ticket. I want my funds back!!!!

Manager at Ashley in Athens GA needs Customer Service Training. Emails of delivery are useless!

Price match only applies before the sale! Do not buy from them! Amazon was $1,300.00 cheaper than the store!!!!

WORST EXPERIENCE EVER!!! I will never buy from Ashley’s again. It has been nothing but lies, miscommunication and frustration. I bought a mattress and bed frame. The date the salesman told me for the mattress delivery was inaccurate. He said they would remove my old mattress. They didn’t! I had to call the store to get it scheduled for removal. The bed frame was scheduled for delivery on 8-9 according to the automated text I received. Then I get a call 2 days ago on 7/23 telling me it would be delivered today, 7/25. I asked for the timeframe and she said someone would call me the next day. That never happened. I scrambled to get rid of my current bed frame to make room for the new one. I called in to Ashley customer service this morning to get a timeframe. I was told the delivery wasn’t scheduled until 8/9. The rep told me the items would be in on 8/6 and delivered on 8/9. So now I have my mattress and box springs on the floor until then. Do I asked to speak to a supv. The person from the escalation team then proceeds to tell me the bed won’t arrive in the warehouse until 8/9 with delivery on 8/13. So within 20 minutes the dates mysteriously changed. I asked her why I have a text message stating a delivery date of 8/9. She said that’s just an estimate. WHAT??? It doesn’t say estimate. It says delivery date. As I said, it’s been one big colossal failure on Ashley’s part. I’m seriously considering cancelling my order and going somewhere else.

I ordered a kitchen table on 4/17/24, still do not have it!! They keep giving new excuses every time we call or show up and refuse to give us our money back or make it right with something else. I will make sure to tell everyone and anybody not to deal with this company!!! Worse experience EVER!!

Ashley Furniture HomeStore 1945 Pavillon Way Lexington, KY 40509 Only giving one star because it wouldn’t allow us to leave anything less. Our nightmare began from the moment we ordered our sectional couch from Ashley Furniture in Lexington, Kentucky. When we picked out the couch at the store, it was not in stock and was supposed to be delivered to our house. The first time they came to deliver it, it wasn't even the right couch—it was a completely different color than what we had picked out. To make matters worse, the delivery drivers reeked of marijuana. We had to explain to them that they had delivered the wrong color couch and then contact Ashley Furniture. It took three or four phone calls before they agreed to send us the correct couch that we had originally purchased. Fast forward to several months later, (before 1 year manufacture warranty was up) the couch's cushions started sagging and sinking, making it difficult to sit and get up. We reached out to Ashley Furniture while our couch was still under warranty and followed their instructions by sending in pictures of the damages. They assured us that a repair technician would be sent to our home. We waited for a week, but no one showed up. When I contacted them again, they claimed they had never received the pictures. I provided them with screenshots showing that I had sent the pictures, complete with timestamps and their previous response. They asked me to send the pictures again, which I did, but still, there was no response for two weeks. After reaching out yet again, Ashley Furniture then told us that our couch was no longer covered by the one-year warranty and there was nothing they could do. Despite having proof that we followed their instructions within the warranty period, they redirected us to our extended warranty company. We contacted the extended warranty company, submitting all the necessary pictures and information online. However, after waiting two weeks without a response, we called them, only to be told that they were not associated with Ashley Furniture in Lexington. This cycle of miscommunication and misinformation continued, with Ashley Furniture providing us with incorrect phone numbers and contact information multiple times. Finally, a representative from a different company, who was not obligated to help, intervened on our behalf and contacted Ashley Furniture. Following this, we reached out to Ashley Furniture once more, and after providing all the proof of our efforts, Angela Jones, a manager, finally arranged for someone to fix our couch and replace the cushions. When they sent the new cushions, some arrived with covers and some without covers—all in the same order. Unfortunately, the repairs did not last. Within three days, the couch was broken again. We contacted Ashley Furniture, only to be met with refusal to provide further assistance. The manager, Angela Jones, who had previously helped, now claimed ignorance of any supervisor or additional support. Their lack of accountability and poor customer service has been incredibly frustrating. We paid over $3,000 for this sectional, and the experience has been a complete disaster. The quality of the product is terrible, and the customer service is even worse. I strongly advise against purchasing anything from Ashley Furniture in Lexington, Kentucky. Save your money and buy elsewhere! Terrible, terrible, terrible customer service. They do not care about their customers or the quality of their products.

Ashley Furniture is pathetic and has terrible customer service. They offer services to repair an item within warranty, schedule the service and then cancel it without telling you. Please don’t shop here. Slumberland Furniture or a small business furniture store is much better. Don’t give yourself the headache. This company sucks forever.

I recently purchased furniture from Ashley's on July 16th, and within 24 hours, I realized that the size of the couches did not suit my living room. I contacted Ashley's Furniture to discuss the possibility of an exchange or an alternative solution but found the workers to not be helpful in any fashion. I was under the impression that Ashley's offered a 72-hour return policy on my purchase. However, despite reaching out just two days after my purchase, I was informed that a return or exchange would not be possible. This experience has left me disappointed with the customer service (and the furniture) at Ashley's.

Wish I had seen all these reviews before purchasing from this company. Bought the wrong size tv stand. Contacted them to cancel the order well before shipping. Magically after the item had shipped I get an email claiming they had tried to contact the vender to cancel the order. If you expect me to believe the vendor didn't check their invoice or email for 3 days you really are nothing more than con men. I contacted your support and took screen shots of them assuring me the order had been canceled. Took screen shots of those time steps of your support flat out saying I contacted you 3 days before shipping. And now your support for the refund is refusing to reply. So I disputed the charge with my bank showing them I contacted you before shipping. Either come get your stuff or I throw it in the dump as at this point I don't even want to look at the thing after this nonsense from grown adults. Edit: sent an email to the email provided by the one who responded to this review. It has been 4 days and no reply.

Zero stars for the love of god do not shop at Ashley and if you do DO NOT buy the protection plan DONT please don’t

Before coming to give my review on my experience with Ashley Furniture I was already highly disappointed and now that I see the other reviews, I wished I had read the reviews first before spending my hard earned money because other reviews sound so familiar to what I'm going through now!!! My experience has been an absolute disaster. After paying $6,000 plus upfront for a full bedroom suit along with mattresses and base on May 28th I still don't have all my furniture that was ordered. My so called Premium Delivery as they call it was supposed to be 6/15/2024, when the delivery guys got there and start to unbox my furniture, the footboard was damaged with a big hole under the bottom so that killed the entire delivery because I was told that I can't accept any part of the delivery per Ashley policy. After speaking with the store I was told that wasn't true that I still could've received my mattresses and dresser, so the delivery was rescheduled. Now the 2nd go around the same exact damaged footboard tried to be delivered so I only received my mattresses which is the only thing got delivered. The following week I was told my dresser would be delivered but my Chest was pushed out even further until August!! Now it's July and still waiting for my full bedroom suit. My next delivery was suppose to be Friday July 5th, well another damaged footboard tried to be delivered! I called the store and spoke with a manager because at this point I want to return everything I bought and just get a refund. I asked for corporate office because I need to be compensated for this disaster, it's ridiculous and very unsettling but Ashley has my money! I was told by a manager on duty July 5th that she can't do anything at store level she has to send my complaint to corporate to make a decision and due to the holiday I should get a call from Corporate in three business days which would've been yesterday Wednesday July 10th, well it's Thursday July 11th and I haven't received one call from anybody. I called the store back on Wednesday to let the manager know I still haven't heard from corporate, an associate told me that Emma was on break and he'll have her call me back but of course that call never came!! I'm just furious at this point. I'm getting emails about my delivery can be pushed up but my concerns and complaint hasn't been addressed! It seems Ashley is only concerned about selling furniture and taking customers money but cares nothing about the Consumer and that's very troubling because word of mouth goes a long way! It's almost time for another payment on my credit card for merchandise that I don't fully have.. Very disappointed customer!!

Dealing with this company is an absolute joke. Steer clear!! We purchased a couch from Ashley and ever since that day, we’ve had nothing but issues! Not only did it take MUCH longer than we were told to get our couch, but it is terrible quality. When we received the couch, we felt like it had much less support and padding than we remembered at the store. Within the first few months, a middle support broke. When contacting Ashley customer care, they ended up coming out with a new cushion, as they clearly didn’t listen to what we said was wrong. Fast forward to dealing with their company for the advanced warranty we purchased. It took 3 months to get anybody to come out, and when they came to treat a stain, they brought a $5 bottle of stain treatment form Menards and asked to borrow gloves and a rag to clean the couch. After the stain did not come out, we had the piece replaced through the company. The new piece that was delivered is clearly a different color and almost 2-3 inches thicker with more padding than the original couch. After having enough, we called the store and dealt with the sales manager that sold us the couch. We were informed it is under manufacturers warranty still and they’d get it replaced. They then sent someone out to “inspect the couch” and we were informed it was “normal wear and tear”. A couch that we’ve had for less than a year should break multiple times and have a good 2-3 inches of cushion missing. We have been informed that we now must use our warranty we purchased if we want any type of solution to our situation, which then voids our warranty for the remaining 4 years of our warranty. This place will give you the run around every single time you call and take weeks to get back to you and even longer to resolve your issue. We are now going on 6+ months of dealing with issues with Ashley Furniture. None of which have been resolved. Do not waste your money with this company!! Our couch is not worth a penny of what we paid for and we will never use this company again and will tell everyone we know to never use this company as well.

Brought a stearns and foster queen mattress in February, by April one side is lower than the other, Ashley is doing nothing, will never purchase here again, no one ever calls you back this is a horrible company

My husband and I ordered two buffets from the website for delivery to our home. The way customer service is these days, it’s usually easier to avoid people to make it as streamlined as possible and less likely to screw up. Ashley still screwed up. We expected the delivery and when we called the day before to get a delivery window someone from the delivery team said that the order was cancelled due to “changed mind”. Could not tell us anything else. We never called to cancel, they just screwed up on their end and their focus was to save face, not take care of their customers. We would have to order it again and already lost the piddly sales price. Save your money, save your time. Buy somewhere else, perhaps a smaller company that truly appreciates your business. Ashley furniture is simply too big to care.

They cancelled my online order, yet charged the order to my credit card, then they denied the disputed charge. Apparently legal representation is required to correct their error/greed. Numerous calls to customer service was absolutely a waste of time.

We placed an order for over $10k on Feb. 4. We were told that everything was in stock or could be delivered within 6 wks. We scheduled delivery for April 2 & were told that our night stands & bed rails had been damaged. Our associate ordered a set of loaner rails that we could use in the meantime. Upon delivery 2 parts of our couch were ripped & the rails did not work with our bed. We told our sales associate about the rails & she said she'd talk to her manager about a solution. We never heard back & our bed rails were not delivered until the last week of April. I contacted customer service for updates & was always told something different from what the store associates were telling me. I called the store to speak to a manager twice & was never contacted back. I once left a message with an employee & once on a VM system. On June 12 I was alerted via text that my night stands were ready. Upon scheduling delivery I was informed that I could pick up the night stands or pay $99 for delivery. Delivery was included in our order so I called the store to speak w/a manager. The assist manager scheduled delivery for June 20 but did not address my other concerns about customer service, failure to return calls, or long wait times for furniture & quickly hung up. On June 18 I received a text to confirm my delivery for the 20th. I confirmed. On June 19 I got a call alerting me that my confirmed delivery would be canceled due to my items being out of stock. I called the store & insisted that they rectify this issue as it seemed odd that my confirmed order was suddenly out of stock.They reached out to the warehouse & had our delivery reinstated. My associate texted & informed me that I would need to re-confirm the delivery via text. I had not received a text by 4:45pm on the 19th so I texted her to inform her of the issue. Receiving no reply I called the store at 5:20pm to speak with a manager. The manager said I was on the list but he couldn't provide a delivery window. His best solution was to call the next day to speak to a different manager. On June 20 the wrong night stands were delivered. When called the manager I heard every excuse in the book from wood delays, system glitches, to the fact that he didn't even know his VM password. After my call w/ the store manager on the 20th he told me he would submit a ticket to the escalation team. I called a week later for an update & had to leave a message w/ an employee. 48 hours after I had not received a phone call from the manager so I called the store again. I found out that the manager not received the message I left. He said I should have heard back from the escalation team 24-48 hours after our last call 10 days ago. To this day I have never been contacted by the escalation team. The website showed my night stands in stock w/ only a 4 day wait for delivery - at this point I still didn't have delivery scheduled for my night stands ordered 21 wks prior. I finally received my night stands on July 3. We were told 6 wks for delivery & it has taken 21+. I had to spend hours texting, calling, rescheduling, submitting claims, & rearranging my life to accommodate the sporadic & unreliable nature of Ashley. I would love to add more pieces to our sectional but I refuse to give this apathetic & unhelpful company any more of my money. We will be using a different company to furnish the rest of our home. Our sales associate assured us that she would ask her manager about a 10% discount for our trouble. Unsurprisingly, she never got back to us. We have not heard back from the manager a/b a discount & honestly 10% is not comparable to the constant runaround, hours on the phone, damaged furniture, & overall poor quality of business. Apparently this company only cares a/b customer service before they get your money. I wonder if things would be different if they held their employees' commission as long as they held my furniture? If you care about intact furniture, reasonable delivery times, honesty, being able to get in contact w/ anyone helpful, or quality service, don't do business w/ Ashley.

DO NOT BUY THEIR EXTENDED WARRANTY AND DO NOT EXPECT THEIR WORKMANSHIP TO LAST. Their 3rd party extended warranty company will play semantics with the wording of the policy and deny claims.

So I bought a leather large sectional sofa Ashley Furniture used to be such high quality. It didn't even take 3 months and the 100% leather is already peeling flaking with holes and cracks in it. I tried to call corporate because I bought it through another retailer they won't even do anything even though it's their furniture! NEVER AGAIN WILL I EVER PURCHASE "ASHLEY FURNITURE" TOTAL GARBAGE.

please save yourself the trouble & order from literally anywhere else.

I am very disheartened to have to write such a negative report for Ashley’s Furniture considering I’ve bought a handful of items from this company. I went into the store located in Beavercreek, Ohio this afternoon to complain about a piece of furniture that I bought back in September. I recently noticed that on the underside of a wooden dining table there were small holes that looked to be made from termites. After calling pest control, I was informed that there actually powder post beetles that more than likely nested in there back when the table was manufactured and because they tend to stay incubated until they hatch around the summertime (ie.now-ish), it makes sense that I’m just now starting to see them. The professional exterminator recommended that I reach out to the company with whom I purchased this table to inform them of what happened, considering the table came straight from the delivery truck and was assembled in the center of my dining room, and has been nowhere else. After a thorough inspection, it was determined that, luckily, I have no other presence of powder post beetles amongst my new house (thank goodness), and the only presence is in the table. I purchased for Ashley‘s. This only further corroborates that the bugs came along with the table. When I brought this up to the store manager, Anthony J., and inquired about a possible resolution, (i.e. a possible trade for a new table, the same exact style), he became condescending was very rude and basically told me that I was lying. He presented two, less logical options 1) he accused me/someone of transporting the bugs by sitting at the table and the bugs somehow jumped/avoided the bench/chairs that we were sitting on to make it to the underside of my table OR 2) the bugs came all the way through my house through another means avoiding all of my other wooden furniture in its path to go for the underside of my table. I proceeded to bring up the fact that another one of his customers just came into his store having the same exact issue that I did. And he told me because it had been so long since I purchased the table (i.e. nine months), he was absolved of any responsibility of having to fix it. As a customer, I don’t appreciate being told that because a problem took too long to show itself I’m crap out of luck when he admittedly told me if the bugs would’ve just hatched earlier and started making holes before now they would’ve been able to do something about it. Furthermore, when I asked to speak to someone above him, he refused to give me any sort of contact information pointing to customer service, even though I told him on numerous occasions that customer service just loops me back to him. And he ended it with there’s nothing he can do about the situation. If there’s someone at corporate, who can step in provide better customer service than this individual, it would be greatly appreciated.

Worst company ever. Ordered a couch, was delivered late and then delivered with a rip in the fabric. We notified the delivery driver of the tear. He took a picture and told us to call customer service. We did as requested. We were advised that they cannot give us an undamaged sofa because it was delivered in our home. We requested a new sofa, as that is what we paid for. They said NO answer set up a repair. The first date past with a "no show". 2nd date came and the repair was unacceptable. Called CS again and demanded a replacement sofa, as again we purchased a new sofa, not a damaged one. They refused to pick up the damaged sofa and required us again to have a 2nd repair. We did not agree to this, but had no choice. This company is horrible, so PLEASE BUY YOUR FURNITURE from a company who cares about customer service.

We bought a 6,000.00 dollar bedroom suit in 2017 we paid for the platinum protection of 499.99 5yr plan and after 5 yrs you can use that towards a purchase of 799.00 or more ..well it does not say you have to use it with in 1 yr nor did they tell us..well now they are telling us it expired... 😡

They never have your items when they say and the customer service is trash

There needs to be a Zero star option. Ashley furniture is the WORST!!! Do not order from them. This is the 2nd time a piece of my sectional was delivered damaged. The driver said oh it’s not a big deal that the felt is torn underneath the leg will cover it. What an absolute joke of a company. You cant talk to anyone in customer service at all. Its all automated. I had to put a dispute in with American Express. I want to send everything back. I will never in my life order from Ashley Furniture again. I am so unbelievably pissed off right now at the company's lack of caring . Stay Away from Ashley furniture.

I am deeply disappointed with this experience and the quality of customer care that has been provided. My experience has been one of the most offensive experiences yet. 6-14-24, I received communication for the time block I could expect the Ashley Team to pick up a love seat I’d scheduled for return. When the crew arrived, I guided them to the basement area where the love seat had been delivered just a few days ago. The crew began with taking the pillows from the love seat to prepare to move. As the crew was moving the love seat, I noticed there was quite a struggle. As a note, as previously mentioned the love seat had been delivered by Ashley just a few days ago and placed in the basement area. After the love seat was brought up the stairs, I noticed there were significant damages to the staircase rail and wall. I immediately began taking pictures. The crew member, Luis, communicated “I will take a picture of the damages and Ashley will fix it.” As the crew entered in and out of my home, they continuously left the front and back door open leaving my home exposed. At the end of the uncomfortable experience as I waited on the two crew members to finish, I was asked to sign for the pick up. Next, I inquired about next steps. Luis stated, a representative from Ashley would be coming out within the next 30-minutes to get a paint sample to begin the process for fixing the damages. I contacted customer service to gain an understanding of the matter as well as next steps. I was shocked to find out, per the customer service agent, Luis, uploaded a picture and put in the notes the damages were there prior to the furniture move. I began explaining to the representative this is false. The property is a brand new renovated property and the damages were caused by the team during the furniture pick up. Before making this call, I’d texted pictures and a video to the AI - Chat - Jenny. In summary, there are significant damages caused by the DG Ashley furniture pick up and delivery team. Luis, treated me as if I did not matter, as if my property was not worthy of being treated with care and concern, he lied to me about Ashley Furniture’s protocol and process for resolving damages, and he falsified documentation when he wrote in his notes that the damages that occurred during the pick up were already there. I am now in the beginning stages of the process to resolve this horrible, offensive, and shocking matter that has left me with damages to my home.

Purchased a complete bedroom set for my Mom 4 years ago. Quality not good.

Absolutely horrible experience. Said it was going to be here by the 7th when it wasn't going to be here by then i called and attempted to cancel it as it still hadn't moved from the wearhouse. Called 3 separate times to try and cancel it and they sent an "interception" which did nothing. Had to cancel my plans to refuse the delivery at my house a week after it was stated to get here and now have to wait till it gets all the way back to the wearhouse to process a return. This is ridiculous. I will never shop here again. The return policy makes no sense and is just a Hassel for the buyer. Things should arrive when they say they will or make the return process easier. Update: They said they would process the refund immediately only to refund and then immediately recharge the item don't have or want! Ridiculous!

On 6/8/24 an unauthorized situation happened to me at Ashley furniture store in Lithonia which has yet to be addressed. Today is 6/12/24, I've emailed personal information to the " Owner " which I was asked to email. I have 2 receipts with different total amount paid. One amount is with the unauthorized item on it which an employee took upon himself to add even tho I told him not to put that item on my account. The other receipt was emailed to me after I contacted the store immediately after I got home and looked at my receipt and that employee had the nerve to put that item in my purchase an on my account anyway. Days later I'm getting angry by the day. I did not come to Ashley to have them pick out purchases to put on my account. This will be addressed hopefully soon. Ashley's employee created this situation by putting an unauthorized item that I didn't ask for but clearly paid for, I have 2 different receipts showing where the items was charged and asked immediately to take off my account. After calling the store to tell them that item was unauthorized they still shipped the item out. This will not go away.

Horrible product. Purchased a bed from the Mayo Blvd location and within a couple weeks it FELL a part - nearly KILLING my 4 pound Chihuahua and almost injuring my Stage 4 Kidney Failure patient (husband). My Sick husband & I are now having to sleep on the floor for going on 3 months with no RESOLUTION!!! When this first occurred, they sent out a technician who said, it "looks to be a case that can not be fixed." He went on to say, he will make some adjustments however, IF this falls a part again, to call him and they will replace the bed all together. Well little to my surprise NOT even 3 days later the bed fell a part ONCE again. I called customer service and they said, the previous "technician" stated there wasn't anything wrong with the bed. Due to this all they could do was send out another technician to "take another look." They sent another person to our home who didn't lift the mattress - all he did was lay on the floor and looked under the bed and diagnosed the problem. Essentially it looks fine - just need to replace the slats.. which makes no sense as it came a part at the foot board. He was completely unprofessional and rude. At this point I do not feel safe with these technicians coming into my home. Note: Each time they schedule a technicians this it takes two weeks someone out. So although we spent all of our hard earned money my SICK husband and I have to sleep on the floor. Bianca with support was extremely disrespectful to my husband and I - totally disregarded our concerns. I feel like I was cheated out the money that my sick husband and I spent on this furniture and saddened by the way we were treated. WE need a complete refund & need to speak with someone from Corporate asap!!!!

If I could give zero stars I would. Customer service is very bad both over the phone and in person. They did not deliver all of my purchase and after telling me that the would complete the missing items on Sunday they never did. Customer service not friendly and very poor refused to help. Same with in store Customer Service. Refused to help just keep saying we can't give you a date for deliver or refund money. Thus was over 135.00 lamps when I purchased 2000 worth of furniture. I should mention the lamps are on the showroom floor and they would not let me talke them. I finally decided get the refund and go to a place that appreciates my buisness!!! Don't buy unless you don't mind getting treated bad and like they don't care. Never going to walk into an Ashley store again!!!!

I purchased new furniture almost a months ago. I was using Ashley Financing but needed to put a deposit down on my bank card. The store "accidentally" charged my bank card the entire amount. They said they voided the transaction and my money should be returned to my bank account. After calling, getting the run around, going into the store, i finally did a complaint with the BBB. I got a response form Ashley stating their Accounting Department is looking into it. No word since I'm still out the money they have not refunded.

Title: Beware: Ashley Furniture's Misleading Product and Poor Return Policy I recently purchased an item from Ashley Furniture, and I couldn't be more disappointed with both the product and the customer service I received. The item I received was not at all as described on their website or in their catalog. It was of significantly lower quality, and the color was completely off from what was advertised. Upon contacting their customer service to initiate a return, I was shocked to learn that not only would I have to pay for return shipping, but also possibly additional fees for restocking. This is completely unacceptable considering it's their mistake in misrepresenting the product in the first place. I expected better from a company like Ashley Furniture. The fact that they are unwilling to take responsibility for their error and expect the customer to foot the bill for their mistakes is utterly disappointing. Needless to say, I will not be purchasing from Ashley Furniture again and will be cautioning others to steer clear as well. On top of this, Ashley is now asking me to do more to correct the error! They told me to donate the item to a non-profit. In order to get my refund, I have to provide a receipt with a header, date, and a signature! Oh, and a picture! Seriously!

Our daughter bought a bedroom set that when delivered was missing the parts for assembly. She paid for delivery and assembly at the time of purchase. She has gotten little to no response from the local store where she purchased it. She also has written unanswered e-mails. Customer service is a joke. To date she has received some vague date of end of June or early July. For bolts??? Someone should have been there the next day to finish what she paid for. Unacceptable and ridiculous.

We brought a couch and it's not even 5 months old and trying to get it replaced or a credit to get a difference one. Not happy about getting the run around and not being able to talk with a customer service person. Our sale man is saying he is trying to do everything but not giving me the claim number to follow up on. Really Really upset and about to stop payment and bring the couch back

I bought a sleeper sofa and 9 months later the cushions were scrunched down in the front because there is 4 inch gap between the frame and the sleeper itself. A tech came to look at it and said this is the way they made. I asked about just trading it for a plain sofa and was told no, we don't do that. He said he could order new cushions. He also suggested I roll blankets and stuff them in the gap, to help prevent future issues. $1200.00 for this piece of furniture and I should roll blankets. Needless to say I am not a happy customer. This has been the worst customer service experience I have ever encountered

We got our 6pc patio dinning set about a month ago. When I was assembling it, find out that there were no instructions and hardware for the table. It's been 4 times we called customer service and we are hearing the same story ( we sent a follow-up request and wait 3-5 days for an email). We paid 2000$ for something that we cannot use. Thanks...

I really dislike having to leave negative reviews for companies, but unfortunately, I'm left with no other option. Two years ago, I purchased an Ashley sleeper sofa along with a 5-year extended warranty (which, to be blunt, turned out to be a rip-off). Three days ago, while sitting on my couch, I heard a noise from behind me. Initially, I didn't pay much attention to it, but upon getting up, I noticed a tear at the back of my sofa where the pillow meets the body of the couch. I assumed it wouldn't be an issue since I had the warranty. However, when I contacted the warranty provider, I was informed that the tear wasn't covered. When I questioned why, I was told it was due to the tear's location. When I requested where this exclusion was stated, I was directed to the coverage details, which indicated that tears are covered. Upon asking to escalate the matter, they abruptly ended the call. Despite several subsequent calls, I encountered the same unhelpful response. Frustrated, I even visited the local Ashley store and showed pictures to the manager, who seemed surprised and made notes on my account. This situation feels like a bait-and-switch tactic, and Ashley should feel ashamed for associating with such practices. It's essentially a scam, and I feel obligated to warn others. I'm currently in the process of resolving this matter (considering legal action), but it's disheartening to have to fight for a service that's meant to provide protection.

Worst furniture company on earth! I purchased a sectional, had it delivered and guys set it up in the middle of the room. Rushed me to sign the delivery ticket and left me to arrange by myself. Figured out it will not work in any position due to a diagonal wall. Went to the corporate store I purchased it from 2 hours after delivery, asked for a STORE CREDIT not a refund and was told there is nothing they could do!?!? You are one of the biggest furniture manufacturers in the world and you won't do a store credit??? GO TO NEBRASKA FURNITURE MART if you find a piece you have to have AND BUY THE EXACT SAME ASHLEY FURNITURE FOR LESS MONEY AND THEY HAVE A 30 DAY ANY REASON RETURN POLICY!!! If possible find a different manufacturer and stop putting money into a corporation that clearly does not care about their customers!!!

Poor Craftmentship/Defective I order Signature design by Ashley leather furniture Recliners and one of the screws is sticking out the wood and is looks like that piece of furniture is lifted and it looks horrible I Paid to much money for this to be happening to me 2,500.00 for Couch and 2,400.00 for love seat plus tax sent them pictures of the defective Area and video and they won't replace it that's terrible and unacceptable I need for someone from the Corporate Office to get in contact with me ASAP or I will be taking this further 😢 but they sure do take your money fast but won't replace my couch and like I mention unacceptable I only had it for 2 month and it just me in my home defective can someone help here get in contact with me Please

one of my drawers is broken and i keep trying to get the replacement part but they keep giving me the run around, everytime i call they put me on hold and eventually hang up. 0/10.

We went on Friday to look at a couch/ love seat set and were given a quote of $2358.49. We were still looking at a couple of options so we went back on Saturday and purchased said set and paid in full. Sunday evening we receive a text saying that our order was delayed due to a balance of $585… We have been trying to get in contact with a manager since then and have even went in store to try to resolve this issue.. Turns out they “put the wrong tag” and they realized an hour after we left Saturday according to the salesman Roy, however, no one could bother calling or texting to notify us that the amount we paid was incorrect. The general manager refused to honor the price tag that they had placed on their furniture for at least two days and expected us to pay for their mistake. Absolutely crazy. 😡🤯

On 2/16/24 I purchase a set of nesting side tables from Ashley store in Green Valley, AZ. The delivery was scheduled and changed a few times. When it arrived, the delivery person was going to leave it on my doorstep. I tried to lift it and could not, so he agreed to set it inside the door. When I unpacked it the top table was broken. I went to the store the following day and told them I wanted to return the broken set and cancel my order. They refused and said I could not return it. I could get a replacement or keep the broken one. I was not notified that there were no returns. They said that 2 days after I purchased they separated from Leviz and their new policy was not returns! Then they agreed to send a repairman to see if it could be fixed. That never happened and I received notice they were sending the order again. It was scheduled to be delivered on April 12, and I had it changed to April 13th. It was scheduled to arrive between 11:30 am and 3:30 pm. Later that morning they changed it to earlier that morning. Then at around 1:00 pm they called to say they wouldn't be delivering it because they didn't have it in the warehouse. I said, didn't you notice that yesterday or today when you loaded the truck? Again I asked to cancel the order and return my money. They said they would look into it and get back to me. They never did. I called again on 4/26/24 and was told they would get an answer and call me back within 48 hours. That didn't happen. I called again on 05/02/24 and was again promised a return call the same day. At that time they told me that they didn't deliver it the second time because it was already broken when they got it at the warehouse. I did not get a call back. This is the worst furniture company I have ever dealt with. I would never buy anything from them again.

1 star because there is no ZERO STAR option. Do NOT do business with this company unless you want to deal with headaches, frustration and high blood pressure from getting pissed off over and over! So many issues going wrong and no one can seem to solve them efficiently. Been dealing with a reimbursement issue for over 2 months!! First off, the warehouse sent the wrong items, turns out the store in Highland Indiana tagged them wrong, so then we had a second delivery to correct the first one and that one was WRONG AGAIN! The parts did not match in size. Then they find out they didn't even have the correct size we needed at all in stock(an entertainment system with towers, a bridge and a fireplace). So we wanted our money back because our TV would not fit there nor did the parts even fit together. They came to pick up the furniture and only took one piece instead of it all because they also didn't even include the whole thing on their pickup order. So had to wait to get the rest of pieces to be picked up on different dates .My husband had to miss 3 Saturdays of overtime work just to wait for the damn wrong items to be delivered and picked up! The store blamed the distribution center warehouse and the warehouse blamed the store. We had to keep going to the store 5 times to check up on the situation because nobody was getting the process going unless we showed up to remind them or push them to do it. At one point we ended up buying the store display because that was the ONLY correct size we needed in stock, but we had to wait for it to be discontinued. We ended up getting that piece for a better deal, then when I was trying to get the reimbursement back for the initial one that we returned, they tried to tell me that I would only get a partial amount due to the remaining balance of the new purchase I made! Excuse me!? What does a whole new separate purchase have to do with the first purchase that was fully paid for and now in the middle of a reimbursement process!? That was never an exchange of merchandise! It was a separate purchase. Then they were like oh no never mind we made a mistake. 2 months later I'm still calling the Distribution Center to get my money back. Almost 3 weeks ago they claim they send it and gave me some ticket number confirmation for a debit deposit and a check in the mail, and nothing happens. I call last week and nothing is in motion, I call this week , again, and they said that a portion was sent to my debit card $324.84, I check my statement, why did they only send $35?!! The rest is over $1,000 to be sent in a check(I paid in cash for a portion so they insist on sending a check for that part) so has to be a check that they claim they sent last week (which they claimed the same thing 3 weeks ago). They said that they are so sorry and will process it now and will take 4 weeks or more!! I call again to check on the debit reimbursement, and low and behold, they dont see anything in the system that was processed for that! So they will create another infamous 'ticket number. I am beyond pissed at this point, I've been so patient and polite but now I am filing a consumer report, as well as contacting Telemundo Responds, they help with these type of situations and it comes out on the news for other consumers to beware. They were quick to take my money and so helpful and friendly at first but now no one gives a crap, its my problem now of course! I keep calling the distribution center and even called corporate, all they do is keep opening "ticket" numbers to look into it! I guess this 'ticket number is supposed to shut me up and make me think its being worked on. Then I call today check on it and they just open another ticket number and the game goes on! NEVER again will I purchase here and will share my story with everyone, I know 2 other people who had similar situations there, wish I knew their story before I spent my hard earned money trusting a company that clearly does not keep their word nor knows how to run a professional and ethical business as well as provide adequate customer service!

avoid at all costs. waited almost a month for my order to ship and got the run around from multiple agents on why it didnt ship. then one day i happened to log in and check the order and it was canceled. no email, no explanation why. rep i talked to couldnt tell me a thing.

We purchased a sofa and loveseat in January. The sofa came pretty quickly but we are still waiting on the loveseat. We purchased this set before it went on clearance. Every time there is a delivery date scheduled for the loveseat, we get a call that it is delayed another week. Current date is early May. Are we getting this piece? We purchased this as a living room set! Not one piece. I don't want the sofa only. Don't bother calling your store. They don't answer their phone and you are stuck talking to someone in a different country who can't tell you anything. We were assured this wasn't going to be like it was during covid but it is in fact exactly like that. Edit: I received the phone call today that we will not be receiving the loveseat at all! Apparently, Ashley sells sets but doesn't have to complete the set!

I had the most phenomenal experience with Ashley! Sadly, the furniture I ordered had rust bleeding through the packaging as soon as I opened the box. The service they provided to satisfy me was like something you would expect from Nordstrom or Costco. I would definitely shop there again. I highly recommend them!

I wish I could negative stars! A delivery caused damage to our property. I have been requesting for someone to come fix this, going on 4 MONTHS now! I have called multiple times. I have been basically passed around! Very very ridiculous! Everyone I speak to pretend to care, but they eventually do nothing. Make all sorts of false promises, and basically fail to follow up! Mind you, this is the second time they've damaged my property - and I let the first one go, yet I can't even get a technician to come look at the damage. I have sent multiple photos, videos! Yet nothing back from them. Till you take responsibility for your ineptitude, I will keep leaving negative reviews for ASHLEY FURNITURE, and tell all who cares to listen.

I'm really surprised with the reviews of this company. I recently purchased a loft bed for my daughter and it was promptly delivered on time as promised. I was notified of the initial purchase; the completion of the purchase; and the tracking number for delivery. That said when the furniture was delivered, one of the pieces was damaged (see photos) by the delivery company (not going to mention). I contacted customer service and my issue was immediately addressed. A new replacement part is now on its way. This all happened within 24 hours of delivery. Thank you Ashley Furniture for honoring your policies and getting my needs met quickly. Kudos to Nicole and Ray in customer service for their patience, persistence, politeness and preeminence.

This has been the WORST furniture shopping experience I’ve had. We payed 17,000 in CASH for our furniture, which they advised would be delivered in 2 weeks although they got their money right away. That was the least of our problems. Half of the furniture came in 3 weeks from the day we payed and the other half only came with certain pieces. We are now on week 5 and they are telling us it’s going to be another 3 weeks for us to get our complete order and now we have to assemble it ourselves although we payed the assembly fee. I had planned to go back for the rest of our furniture because I can honestly say I love the quality but it’s definitely not worth the hassle and If I could I would return our whole order because it’s has been nothing but a complete inconvenience and they tell you they’re going to fix the problem and nothing gets done. I ordered from ROOMS TO GO and BADCOCK and got my furniture within the same week DO NOT SHOP WITH ASHLEYS IF YOU WANT YOUR FURNITURE RIGHT AWAY and good customer service !!!!!!!! Update: We have wasted each Saturday of our free time for the past 6 weeks, time that we cannot get back and have yet to receive our full order. Every time they come they are missing hardware or bringing damaged furniture and refuse to give us a refund. This last Saturday 4/27/24 was our last straw and the customer service supervisor was completely unhelpful and refused to give us the number for corporate and stated we could not get a refund which the delivery person Aaron witnessed and then tried to do his best to help us but in the end he was unable to do so. Nothing was done to accommodate the inconvenience we’ve dealt with thus far and at this point we are over it. PLEASE process our refund and pick up the pieces that were left in my house. This is by far the worst furniture experience we’ve dealt with.

I have tried to get help on a couch I Purchased that was coming apart after a month. No one cared or helped me. This is the worst furniture store I have ever dealt with

Angelyn helped me with a return even after I was told that the return couldn’t be processed. She helped turn an unhappy customer into a happy one! Thank you so much for your help!!

I purchased 4 counter height stools through a certified retail store. They are beautiful. I contacted the retailer and mentioned there was no "finish" on the bottom of the legs. I was told to go to a hardware store and ask for advice on what to buy so the stool would slide on a wood floor. Once I got the stools home, they are about 1.5" too short. I called Ashley Customer Service to see if there was a kit to buy to raise the stool legs. I basically got told since I did not buy the stools directly from Ashley, they could not help me. Not good Customer service to customers who purchased their product via a certified source. Bolanburg stools, white legs, tweed cushsion. 1/11/2025. One year later. I complained that my stools were not a true height for the counter. I gave Ashley 4 serial # to replace the legs. I got enough leg parts to fix 1.5 stools. The leg length was the issue but what I received were the same leg height that I had . I hired a contractor to use what I received from Ashley and purchase more lumber to add a 2” piece of wood just under the seat pad. Now the stool is at a proper height to use at a counter height island and the legs are not loosening up. Now the stools work so a person can sit comfortably at the island. It’s hard to believe Ashley didn’t receive more complaints about the stool height.

I ordered a chest it’s damaged and it’s been a month and still haven’t received the piece.

I have places an order at the Rosedale Maryland location. Have not received a delivery date, called and left several messages, no response. Horrible customer service.

I would’ve given zero stars but there was selection choice. Bought a reclining sofa. Salesman lied. It is NOT a wall hugger. Has to be placed 12 inches out from the wall!!! Now after several calls to the store have gotten the runaround saying one manager not in for the day. Then 2 are at lunch and the other one with a customer! And no living person at Corporate. Just transfers to a virtual.

Buyer Beware! Senior Citizens, especially, please note this: Buyer Beware Warning! From the seemingly poor ethics of my salesperson to the sad corporate process for customer service and follow-up, Ashley Furniture Stores is one of the worst businesses I have ever encountered when purchasing from or getting product delivery and service. It is most likely that their poor store/corporate policies to hold on to your money no matter what is the main issue. Regarding the furniture quality, while it looks lovely, I suspect it is likely not well made for more than a few years of use, as it is also very light in weight. A friend purchased an Ashley "leather sofa," which fell apart via "the leather" after two years. Forget getting real help once you accept the item upon delivery: they have what comes across as a no-return policy, even if there is damage to the item once you sign for it. I had to call numerous times to get some items eventually addressed by management. My salesperson even added insurance protection to the furniture after I verbally declined it. Since I did not notice he had added it to my bill, on purpose or accidentally, for about $500 when I signed on a hard-to-read electronic notepad, I have not been able to get them to remove the charges since I last checked. When the sofa had a dangerous piece of thick wire sticking out of the back of the sofa material, instead of exchanging the sofa bed with another in less than 30 days, they insisted on replacing the whole sofa bed's internal mechanism even though I told them that was not the issue—had to wait for that part because they would not take the sofa back as I was not in town when it was delivered and did not see the problem right away. To make matters worse, they sent me two large metal inner bed mechanisms instead of one by accident...and told me that these big heavy boxes were my problem to bring into the house and store. I told them I was a senior citizen and that this would be hard for me. I could type all day and tell you how many times they promised to do something and did not. To their credit: Most of the customer service staff was nice enough, but that was about it! Most of their answers to unsatisfied or purchase issues are shrouded in nonsense or no-logical corporate procedures. I also have a bed frame with no holes to put the screws in so the slates can support the mattress. By the way, there was no exchange of fix for that either, as it was a floor model with a defect that I would not see even if I looked. Seriously, I have more to share, but I will stop there. Judging from the other reviews that I now see, regarding this furniture store, I am not the only unhappy customer. Just avoid getting caught. It is a sticky web they spin. You will just be stuck with only one way out: the spider!

This place is a joke! Largest furniture manufacture? More like cheapest cardboard shill. Purchased a full Quinden bedroom set. Within a month the nightstand gave out. On further inspection it is because the thing is quite literally made from PAPER. It's not even pressed board. Talk about planned obsolescence. When I tried to get a replacement or refund I received the runaround until finally I was told there are no more in stock and the warranty had expired. DO NOT purchase anything from this company!

They are completely useless and do not care about customer service or satisfaction. Avoid buying from Ashley’s at all cost! Go with living spaces or Amazon or anyone besides Ashley’s! They only care about getting your money and then don’t give a care about their logistics or how they inconvenience you at all.

This furniture is by far the worse I ever own

Sadly, I purchased a $2,000 couch that was great on the showroom but once delivered it was not what I expected. It is so hard it feels like I am sitting on cement. Even though the corporate policy is a 30 day return if you are not satified, they refused to return it even though I was willing to purchase a different couch at a higher cost. They claim their individual store policy is "All Sales Final". Beware to you all. Each location can have such a policy and the sales folks don't tell you that. Very disappointed. Will never shop there again.

Hello - BEWARE of this company. We purchased a TV stand for almost a grand and had it delivered. The guys showed up and one of the 4 doors on the piece was difficult to close - had to lift the door a bit to close it. The second from the left door would close, but kept popping open. I can close it - then about 20 seconds later, it pops open. The delivery guys were hoping I wouldn't notice - they closed it and then held it while I checked out the rest of the piece, then let go. I sort of okayed it, but right before I signed for it - it popped open. Won't stay closed - the hinge is too tight. I told them I didn't want the piece. The delivery guy called someone (woman) on the phone and she asked if I wanted a tech to come out or if I wanted to exchange it. I said an exchange would be great (makes sense since I wanted a new one). I did NOT sign for the piece. They left the piece there and said they would bring a new one. WELL . . . guess what? They didn't give me a delivery time or date, so I called. They said the ticket wasn't closed out yet (driver wasn't back) so they would do it on Monday. Well, I called on Monday and there was no ticket open and per the lady on the phone, no note that there was a problem - how they closed it out when I didn't sign for it is VERY interesting. Fraud??? She read through the notes (took forever) and then said "Oh, yes. Looks like the driver noted the door won't stay closed. I can send an order up for the techs to come fix it.". I explained I told them I didn't want a tech but wanted a new TV stand. The problem was that the hinge was too tight - moving the hinge would weaken the frame/hinge area. I would always have a problem with the door. This is a new piece and I expect it to be a new piece - not a repaired piece. I was to call back on Tuesday after 10. I called back on Tuesday after 10 and she indicated an exchange was denied and that I was getting a tech to fix a brand new piece of furniture I paid almost a thousand dollars for. The tech wasn't able to come until March 28 - a frickin month later! This company is a scam! BEWARE - DO NOT BUY FROM THEM. I BOUGHT A PIECE OF CRAP FURNITURE THAT IS NOT NEW BUT BROKEN FROM THE TIME IT WAS DELIVERED. They scammed me telling me I would get an exchange - they are liars and manipulators. Do NOT trust them - they lie! I'm calling for a lawyer. I would rather spend money on a lawyer then let them get away with this!

have bought furniture here before and paid it off early, with no issues. will never buy from them again tho. recently, bought a mattress,(purple) did the 60 day sleep guarantee. didn't like it. went back to store, was told could go to mathis bros or mathis bros sleep center to pick out another. did that, took all day. found one. when we called mattress services to give them new one info, was told have to get new one at ashley. called ashley, they said that is correct. i explained that the mgr on duty that previous weekend told us we could get it at mathis. she said she'd have to get approval thru her boss. called the next day and her boss approved it. then had to call payment center, they wouldn't take cc over the phone (for restock fee and difference in price) because we didn't have enough payment over the phone history. i explained we bought furniture there before and paid it off early, so what else do they need??? had to get approval, she called back and said i was approved. new mattress delivered today but had a hole in it!!!! new one not available until friday. it's one thing after another, the right hand doesn't know what the left hand is doing, being told different information depending on who you talk to. will NEVER EVER buy anything with them again!

Horrible horrible delivery mess… not organized, promise things and do not follow through, the people at the store and the store itself is fine (Pottstown, PA) but who they use for delivery … would never again purchase from Ashley for this reason. They have no clue what they are doing. The delivery people did not speak English so questions/answers weren’t an option. It is 1 month after I purchased and still do not have all my items. Literally just over all horrendous experience.

If I could give a zero, I honestly would. I ordered a dresser and received a phone call that the dresser was ready to be delivered. I had my delivery date scheduled for March 5th. I ended up getting a phone call that day after waiting all day for the delivery to be told that they could no longer deliver my dresser because the drivers forgot some of the hardware back where the truck was loaded. I was then rescheduled for Friday March 8th. I never received the text message the day before so I called this morning to ask for an update on my order. When I called, they said that my order was back ordered and the new potential in stock date was March 19th and from there I’d still have to wait to see when my order would be delivered. I was told on Tuesday that the hardware was “forgotten”, so when I asked the rep today how can they no longer have it if I was told the hardware was forgotten on Tuesday, all she could tell me was that whoever I spoke to lied to me. This is absolutely horrible customer experience and even when I asked for a supervisor to see what can be done, I was told there was nothing they could do and oh well. I cancelled my order and am cancelling the card I got with them. They’re quick to get you a sale, but absolutely horrible with the help afterwards. 100000% do not recommend.

About 10 months ago we bought a Splash Chocolate Sectional fro Ashley Homestore in Pierre, SD. We even bought Ashley's protection plan with this sectional. Being a power sectional, we paid over $4000 for the whole package. Now, pin feathers are poking out of a head cushion and two of the seat cushions have collapsed. We called their " Customer Care" people, I use the term loosely. We were treated like we were wasting their time and were told that they had to order the parts and it would take at least 12 weeks for them to arrive. So, here we are, with a $4000 junk couch that is unusable and Ashley refusing to stand behind their product. What are we supposed to do with a poor quality couch with sagging cushions after only 10 months? DO NOT BUY FROM THIS COMPANY. Update: Here we are, almost eight months into this ordeal, and, despite a spirited back and forth between Ashley Furniture and I, still no resolution is in sight. They claim the parts are here, but, the can't find a technician to install them until late July, early August. And, I guess, the $380 replacement plan I bought will not be honored by Ashley. This couch and dealing with this company had been a complete waste of time and money. I'd steer clear if I were you. Update: And again. Owned this POS for exactly two years and now the electric motors on one of the recliners stopped worked, in the reclined pisition, of course. This thing is a $4000 pile. I will never buy from Ashley again and I highly reccomend that you spend your hard earned money elsewhere, too.

Purchased a dinette set in December, On the 13th of February came home from work and removed my place mats because i noticed the edge of the table seem to be up. As I removed them I noticed bubbles throughout the middle of the table. I contacted the warranty department that stated they do not deal with cosmetic issues after 72 hours. They requested that I upload the pictures. I did and was told that the table looked to be warped due to moisture and heat damage, I contacted the BBB and did a complaint, I was then contacted by someone via email asking me to call and re-summit the pictures and she and her virtual team would let me no their findings on Friday February 23, 2024. I spoke with the person from the warranty department today February 26, 2024 and was told that the pictures looks like moisture damage or from something hot being placed on the table and the warranty does not cover customer damage. Offended, yes! I have yet to sit at this table let along eat from it. I was told the heat in my home and the moisture is the reason the table is warping, I was not informed that this cheap replica of pasteboard was not wood until it start coming apart.

Their delivery staffs blocked my car parked in private property. When I asked them to move their truck so I can pull my car, they refused to, gestured to go around them, and treated me as I am invisible. I had to move my car front and back repeatedly in order to pull around their truck. When my car’s rear bumper got damaged, they teased me as “Do you want us to move our car now?”. I asked for information of their company to share this unrealistic experience, they said my damage is none of their problem, although I am certain it was their problem when they blocked my car in designated area and refused to move. I contacted their Lynnwood store and corporate office multiple times but never got connected or call back from any supervisor. I believed I deserve attention and apology from their supervisor but apparently they did not agree. Even the corporate office said I will need a order number and full information for purchaser even after I explained that I am not a customer. Absolutely disgusting and ignorant experience. Will never purchase or recommend getting involved from this company.

Extremely unsatisfied !! We purchased a leather sofa, love seat, king mattress, and patio furniture set. We were given a delivery date so we could have all our furniture removed for the delivery. The day before delivery our old furniture was removed and we received a call from Ashley that our patio set was on back order would we like to reschedule the delivery we explained that all our furniture was gone and we needed to furniture delivered. So they delivered the mattress, sofa, and love seat with a reschedule date for the patio furniture The following day they called again because that date wasn’t going to work because it was further back ordered also, the love seat has issues and they need to send out a service tech We tried calling the store ( Arrowhead in Glendale, AZ) to cancel the patio set where it took over 30 calls to finally get someone on the phone. We asked to cancel the patio furniture because we now have nowhere to sit and with hesitation they final agreed to cancel that order We are not happy at all and want to return the sofa and love seat that has electrical issues and are told there are NO RETURNS, are you kidding me!! It’s been 2 days and the tags are still on them. The associates and managers are no help at all and don’t like returning calls to push you past the 72 hour window I can’t believe that a store this size does not stand behind their products. I will never purchase from these people again.

I would leave zero stars if it were possible. We purchased a couch and after 6 months the fabric completely loosened and waved. We purchased a warranty with the couch however the customer care team is completely useless as they said this was “normal wear and tear”. I’ve bought couches from wayfair that hold up better. The store managers and customer care team do not work cohesively and give conflicting information to the customers when issues with their product arise. The store will sell you a “warranty” and say it covers everything under the sun but when you go to excercise the warranty, they will defer to customer care who will then argue that the incident is not covered. Horrible customer service, and lack of integrity in their business model and product. I would advise buyers beware that the warranty they offer is nothing how they explain it to be

Your store in Fairfield California is trash. I spent over 2 thousand dollars on a bed for my son. I also bought a mattress and was told the baseboard came with it. When it was delivered the baseboard was not included. Now the store manager is telling me I have to purchase it separately. $200 more for something I was told came with the bed. Like I said before this store is TRASH!!!

I’ve been dealing with them for 2 months now. They told us delivery wouldn’t take more than a couple weeks or so originally. Now, It’ll be 3 months when they’ll supposedly deliver it to us. Worst customer service I’ve ever experienced with a furniture company. I regret ordering from them. This was our last time dealing with this company. Never again!

So disappointing to hear how this company operates. My daughter and son in law bought a $2000 sectional and ottoman from them on a one year same as cash. When it finally got delivered after many weeks the delivery people put it in their garage. Couple days later they pull the plastic off and notice a stain on ottoman and realized has small rip on corner of the leg and its to big for their space. She called and called and got the run around. No one would give date for pickup or call back. She finally gets a scheduled date and when they come out the guys are just there to inspect not pickup like she was told. They kept trying to get her to keep the couch with the stain and rip. Weeks later she is told she called the morning after 72 hour return policy and they can’t do anything for her. They said they would give her a new couch but would not return it. And here it is weeks later and no one has called. No new couch has been delivered. The customer service has been terrible. They are paying for a couch that they can’t use. Thinking this wasn’t going to be an issue with returning they went to Ashley and got the correct size couch. Now they are paying on two couches. No one cares about resolving this issue she just keeps getting pushed from one person to the next. The “we will call you back”. This company should be better than this. They have said they will never buy another piece of furniture from them and what a shame because they are a young couple and Ashely could of had a long standing relationship with them buying furniture. I personally have been looking for a new living room furniture and will not support. And will make sure to let my friends and family know how bad customer service is and share this issue. Makes me sick for them. They work hard for things and one of the customer reps said to just try and sell it. Easier said than done. Shame on you Ashley.

If I could give a lower score I would. I ordered during Black Friday sales and was told I would have my sectional and ottoman in 6-8 weeks. Received an email from them Jan 12 stating my delivery was scheduled and confirmed Jan 31...today is Jan 31 and no delivery or contact...I have been on the phone for over 3 hours today with 4 different people from local to online to corporate customer care....well believe me they don't care about the customer at all. I asked to cancel my order after I was told it would be another 6-8 weeks and asked for a comparable product at the same price and I was told no way...wow....I will NEVER recommend this company to anyone...to me you are only as good as how you handle your biggest mistake this company has no idea how to handle a customer challenge or fix an issue...many company's can sell a product but this company proves it doesn't know how to take care of a customer when something goes wrong.

it has been an absolute nightmare . our sofa arrived damaged . the ottoman that the designer said would fit was too big and now they want 30 percent restocking upfront so on top of the money (a lot) that i already spent they want more money rather than help a very good customer on issues that were not our fault . horrible horrible experience . would not recommend .

If I could, I would give O rating. Terrible experience with Ashley's customer service. I purchased the bed in November 2023, and one of the drawers did not close all the way. When I told the delivery crew, the response was "Jiggle it", it is new. I contacted customer support and they sent me the new railing. A month later, an unprofessional technician came to replace and fix the drawer for two hours unsuccessfully. He told me that all the right side of the bed needs to be replaced, and he will put the order in for the parts. Three weeks later, I called, and they said that they did not have any orders placed. They asked me to provide the serial number of the drawer. No serial number was placed on the drawer. I took pictures from all the labels that the manufacturer placed on the bed, and Ashely customer support told me that without a serial number, they would not be able to order the part, even after I provided all the serial numbers found on the bed. DO NOT BY ANYTHING FROM ASHELY's FURNITURE STORES. Poor quality and unprofessional, dishonest customer service.

In July 2020 my wife and I purchased furniture for multiple rooms, we spent in excess of $10000.00 for Primary bedroom furniture, 2 sectionals and 2 coffee tables. Because of the cost we also purchased the extended warranty. Please do not waste your money on Ashley or their service plan as they will not honor anything. The fabric from our sections is literally falling apart, daily strands of fabric stick out of it like a cheap shaggy carpet. When we submitted a claim they said they do not cover rips, tears or damage like that, and we were told from the photos we sent that it looked like pet damage (not sure how they figure this as no one ever came to inspect) the entire sectional looks the same seat, back cushions and the sides. It's been 3 years, we threw away one sectional already, and plan to discard the second, their furniture and customer service are trash, I'm sure most big box furniture stores are similar, but my experience is with Ashley and I hope I save one person the hassle of dealing with them.

Nobody answers the phone during listed business hours. Check bbb complains

Received incorrect delivery of product. Was told would not bring correct parts, schedule new delivery. Very disappointed with service, was looking forward to new bed. Delivery team left a huge box, screws, and plastic paper all over the place. Would not come back to get it! Unprofessional experience. Requested a full refund due to poor quality control and not checking the product to ensure that all pieces were there and that all pieces fit before product was delivered to customer.

My husband and I purchased a couch, loveseat & recliner mid November. They originally told us it would arrive before Christmas as an “estimated delivery date” I was supposed to get a text once order was fulfilled to schedule delivery within a few days after. I reach out to ask what was going on and the rep that sold us the furniture said the date was moved to 12/28. The next date came & went and I received no update from anyone until I reached out to her. She said this time the date was moved to 1/20. Again I wasn’t happy and expressed how we currently did not have a couch to see if she could speed things up and never received a response. We got the text today 1/13 that the order has been fulfilled and it’s time to schedule delivery. The only dates available are in February! I am disgusted with this entire process & have reached out to the. Saleswoman to cancel the order. If they can’t keep their word and make things right for their customers I don’t want to do business with them. This will be my last time I ever purchase anything from Ashley furniture.

I purchased a dining set online as a gift. It arrived with holes in shipping box which I didn'twant to give as a gift. I called to report and return info. I got an email telling me where to ship it. The cost was over 130.00. I called to ask for a shipping label so I wouldn't have to pay. I have spoken to several different reps, asked for and sent photos, was given different time frames to wait, asked for and never received a callback 3 times. This is the worst customer service after purchase I've ever experienced and I will advise anyone I speak to never to buy online items from your store because if something goes wrong ... too bad. Now I have to pay to return an item in damaged box otherwise you'll tell me it's too late. For a 1st time customer, worst service ever.

10 months ago we purchased multiple room of furniture from the Webster TX store with the assurance all was in stock. In reality some pieces were three months out. Ashley cancelled most and my wife ordered a new couch. A day after receiving the couch the sleeper assembly broke loose from the wood dropping all the way to the floor making the couch unusable. Ashey would not replace it but “fixed” a poor design. Two days after the “fix” it broke again. They came out again to “fix” it. It has broken the exact same way for the third time. Ashley said they were sending out an Ashley repair person to fix it since the others are “contractors”. He comes out takes pic and says this can’t be fixed and needs to be replaced. He will immediately start the process. My wife waits two weeks with zero updates from Ashley and calls for updates only to be told they have no record of this guys visit. Ashley will not give us the contact information for regional management or anyone at corporate. Unfortunately they are selling poorly made furniture and will not back up what they sell. Good companies make things right when there are problems. Ashley is not a good company. Avoid irritation and wasting your money by purchasing from any place but Ashley.

I'm not happy with my experience. I purchased a Findley set back in Nov 25, 2023 PAID IN FULL(not financed). It was supposed to be delivered two days later. They moved my delivery date to the following week. It came, but it was the wrong design pieces. Now December after making countless calls to the actual store and 3weeks go by, I still haven't receive my purchase. I call the store and go up their cause obviously these sales reps are getting my concerns met with urgency. Now remind you, it's now close to Christmas. The rep realized she made a mistake in placing the order from what I asked for. So now I get the mistake cleared up and make a new delivery date for Jan. 9th. Nope, for whatever reason I get a call for new date into January 17th. 😡. Is this what I deserve? I've had a twin blow-up mattress as my couch for a whole 2months.😡😡😡

This is the second time that I’ve heard of 2 people directly about how rude and disrespectful your company has treated consumers. After hearing about an issue involving a 70+ year old woman and the purchase of a bed she ordered in Mishawaka Indiana I read the comments made and it appears that there are many more people who experienced the same. Just the mattress was delivered and was informed that it would be another 2 weeks before the bed springs would arrive. She has health issues and a stroke so her mobility is compromised. When she called the store, they told her to sleep on the floor until the rest arrived. She’s had to sleep on her sofa because getting on and off the floor wasn’t possible. Shame on your company for treating people like this.

I recently purchased a bunch of furniture from a local store. The desk I had purchased was not put together and is missing hardware and other pieces. I have gone to the store and asked to have a new desk sent, I have spoken with the warehouse and asked to have new and complete desk sent to my house. All have refused to help. So I have a desk with no hardware and missing pieces sitting in pieces in my house. Their response has been completely unsatisfactory. Do not shop here. Look at all the reviews and go to some other place.

I had a wonderful experience with Ashley Furniture. I spoke with my local store (I am in Georgia) about getting replacement covers for a leather sofa. I'm not under warranty anymore, but was willing to pay. The local store hooked me up with corporate. They sent out the covers immediately and sent a technician to replace them in a timely manner. I purchase many pieces at Ashley and will continue to do so considering the excellent customer service I received. Thank you.

We ordered sofa! And still waiting for delivery!!! Unprofessional service! We so sad!

I recently purchased a living room set and a mattress from Ashley. After months of trying to deal with my issues, I emailed the corporate office. Not only did I receive an email from them, but I also received a phone call from a very sweet lady named Sharon. After a short conversation, Sharon addressed my issue and resolved it. I really appreciate what she did for me. I will be making more purchases from Ashley in the future. Thank you Sharon.

Customer service is awful. Been transferred between states for 5 months just trying to replace a moldy cushion from moving incident. Everyone always says someone else will help you and will never transfer you to a supervisor. Couch is eh, people are less than unhelpful after your purchase. Oh yay, warranty is worthless once you move out of state too. Never mentioned that to my family who specifically asked if it’s good across the US.

BEWARE!! of Ashley's Protection Plan. When I purchased my sectional, I was encouraged to purchase the protection plan $298.99 , if unused, it would be fully refunded. Well, WRONG! I got rid of the sectional after 1 year but kept all my warranty paperwork and receipts for 5 years. When I called customer service, I was told, I would receive a store credit. The store credit had to be applied towards furniture not accessories of $500.00 or more. This was not mentioned anywhere in my original paperwork. The quality of Ashley's furniture is so poor, I will never purchase furniture from them again. The idea that in order to receive my refund, I have to spend an additional $201.01.

I've dealt with Ashley before when they had a more professional corporate managers. The current one called me regarding the wrong item, which from day one I tried to return it, and instead of apologizing for their mistake, he talked in a very rude and unprofessional manner saying they're not going to replace it because it had already been delivered!!! Imagine this bad logic when it's combined with an ill-mannered tone by the "Manager!!

I have continued to be lied to since October 27th (it is currently December 21st) They have kept my refund and refuse to issue a check back for the money they took from me in the 3rd week of October. When calling on 10/27/2023 I was told the refund process would take 2-3 weeks. This time passed and I called and was told 4-6 weeks. This time passed and I called and they said they mailed a check. I went back through my email to check for any checks and they did not send it. They have since cancelled the Check apparently and said it would take another 6 weeks. Couple this with the fact that the last employee I spoke to told me to, "Calm down, it's just a coffee table." They have lied to me each time I've spoken to someone. The only person who seemed helpful was Heather. who stated that she expedited a refund. But upon calling today (12/21/23) I was told that the address can't be verified and that it would take 6 more weeks. This is ridiculous for a $430 dollar refund. These people are crooks.

worst customer service ever. took 2 days and several agents to get a new nightstand ordered to replace one that was destroyed and delivered falling apart. Their agents are terrible and I was disconnected several times on calls and chats. One agent was making her lunch in the background while I was on the phone and said she had to release the line because of company policy. Another agent ended our chat for no reason at all it seems, he just ended it in the middle. I can't believe they allow their customers to be treated like this. We received the nightstand falling apart and it looked like someone rolled it down a hill but they didn't believe us. It took my wife 2 different agents, the first of which was obviously trying to avoid talking to anyone and send my wife back into the Cue to wait for another agent and kept saying she couldn't hear her but kept responding to her. The second one had to be asked 6 times to transfer to a manager and even then it was a struggle. If you purchase from here just know, you have no customer support at all and chances are you too will spend a couple days and several hours trying to navigate through the mess that is Ashley Furniture customer service, where apparently the customer is not important at all.

I actually give zero stars to the Ashley furniture store, especially Mishawaka, went in 30 days ago to buy a mattress and the sales person’s were all busy so they gave us Chris who was a manager from the Fort Wayne store, told him exactly what we needed a very firm mattress. Of course he try to upsell us to the most expensive ones, I asked if they had the Serra Canterbury and was told no and the breham line was there and it was same being a firm, at the time we were told if we didn’t like it, we could return it. There was nothing saying it had to be exchange for another mattress, and even the paperwork we received did not have that on there. we ended up receiving the mattress two weeks later and the delivery people were three hours late at 9 PM at night missing our window time frame of 4-6 pm. The mattress did not fe anything like the one that was in the store that we ordered. It was more of a plush and after one week of sleeping on it I reached out to Chris and said this is not the right one. He said to give it time and I did and I went into the store a few weeks later and told him we were going to be returning it. At that point he’s like oh you can only exchange it for another one, so went back in the following week and had our paperwork and told them, we were not happy we wanted our money back and showed him our paperwork and said there is nothing on this paperwork. They said it had to be exchanged and then they got us with Marissa that’s the manager there at Mishawaka. She even said I see he did not include that agreement on your paperwork, but we can only exchange it for another mattress, and even if you find something cheaper, it needs to be even exchange She showed us mattresses to try to get us a different one and then she said, did you try the Canterbury and I said no Chris said it was not here and this was the same thing as the Canterbury and her reasoning was oh he probably didn’t know because he’s usually at the Fort Wayne store , we laid on the Canterbury and that’s the one we liked and wanted the first time, now mind you we had already spent $2300 on the other mattress and now for us to exchange it for the Canteberry which is $1800. We lost out on that money because we were told it had to be even exchange along with. We had to pay a $300 restocking fee , my problem is the first time we went in there if Chris wasn’t trying to upsell us and would have known the products we would’ve started off with the Canterbury spending 1800 and not the one we had what she told me was the same thing which it clearly was not. This is the only thing we can do so we were stuck with a Mattress EXCHANGE and losing out $400 plus the 300 for restocking. She said on a Tuesday we can actually get it delivered Thursday. I said that quick and she said yes we want to take care of you, I took the day off for Thursday work. Wednesday went through the whole day. No phone call I called Ashley furniture to get my time frame and their response was I am sorry this never happens, but we never got you on the schedule for Thursday so it’ll be the following week which I had already taken off work , I have talked to other managers and I am now waiting on a phone call from either Chris or Marissa. This place is a scam. All they wanna do is upsell or sell whatever they have there’s no way to get a hold of any customer service. I am telling everyone do not purchase nothing from Ashley furniture. No wonder they have a lawsuit against them. I will make sure I tell everyone to stay away from them.

Horrible experience. They delivered my furniture very visably damaged. Refused to return it on delivery. Scheduled a technician to come out who never showed up. Multiple calls and days later he finally shows up and can't fix it. Multiple calls back to Ashley to try to get a refund or exchange. 3 weeks later they don't show up to pick up their damaged furniture they scheduled to be picked up. More calls to Ashley and another date a week away to pick up their damaged furniture. Still no money back and no end in sight to right the issues they created. Never buy anything from this company.

As a loyal customer, I have made several major past purchases at Ashley Furniture prior to my last and final purchase of a bed and bedroom set on 10/09/23 at Ashley's on S. 27th St in Greenfield. My sales associate, Kelly was friendly and helpful. I bought a complete bed and bedroom set for $2637.61. I was told my furniture would be delivered on Monday 10/16. On Monday 10/16, the only items delivered was a mattress, boxspring, and a Bed in a Bag combo. The rest of my order wasn't loaded on the truck for an unknown reason and would be delivered Friday 10/20. I texted Kelly of the issue and my frustration. On Friday 10/20 when my bedroom furniture was being unloaded from the truck, I was told that some damage had occurred. I saw the headboard had been broken. I don't know it that was due to the cheap particle board material it was made from, or the carelessness of the third party delivery team. I was told by an Ashley's employee on the phone that I could accept the delivery and hopefully, Ashley's would find a replacement headboard. With bedroom furniture being clearance items, I did not accept the furniture and refused the order. I texted Kelly of the issue and my disappointment. Strike One. On Saturday 10/21, I texted Kelly that I was very upset and wanted a refund. Kelly was apologetic and said she would forward my request for a refund to her manager, Liz. On Sunday 10/22, I received a phone call from store manager, Liz Southern. I told her I was frustrated and disappointed with Ashley's delivery and quality of the broken furniture and requested a full refund of $2637.61. I told her that I liked the mattress and boxspring and I would keep it for a discount. She offered me a $100 discount on a bed that cannot be resold. I declined the pitiful and less then generous offer. She told me unapologetically that I would be charged a $200 restocking fee. I told he she was crazy since there was nothing delivered to me that needed to be restocked. I also explained that if Ashley Furniture had delivered all my bedroom furniture undamaged on Monday, 10/16, as promised, there would not be this issue. On Monday 10/23, I went to Ashley's. I spoke to Liz in person and asked her how this issue was going to be resolved. She told me I would receive a full refund after Ashley's picked up the used mattress, used boxspring, and used bedding on Friday 10/27. Store manager, Liz made no apologies to me; no offer to me of keeping the used bedding; no offer to me of a store credit or store gift cards to compensate me for my stress and frustration. She had no interest in keeping me as a repeat, loyal customer. Liz had zero interest in customer service / satisfaction. Her managerial behavior, in my opinion, was severely unprofessional. Strike Two. On Friday 10/27, Ashley delivery picked up the used mattress, boxspring and bedding. On Saturday 10/28 I texted Kelly that everything had been picked up. I asked her to speak to manager Liz as to when I could expect the full refund of $2637.61. Kelly texted me within 5 business days. On Monday, 10/30, I received a partial refund to my credit card of $2468.86, which is $168.75 less than I paid for this purchase. How and why Liz came up with this different price is unknown to me. I texted Kelly about the missing $168.75. Kelly again told me it is in their system and I should see the refund by this Friday. So now, additional stress waiting for the $168.75. I never got a call from Liz explaining the $168.75 difference. I am guessing she is too gutless and still doesn't care about customer service / satisfaction. After several texts to Kelly. I finally got my $168.75 credit ... 2 weeks late. Strike Three. I went to Steinhaefels Furniture and bought a quality bedroom set. I will never shop at Ashley Furniture again thanks to store manager Liz Southern and her awful attitude about loyal, repeat customers. Bravo Liz !

Horrible service and new furniture is all damaged

Writing a google review because Ashley censors the product reviews on their website. My review here is uncensored and is referring to the Enola sectional collection and their lack of customer service. Absolutely awful! Cheap! We purchased this sectional October 2022, by Jan/Feb 2023 we were fighting with Ashley to honor the extended warranty we paid extra for. The cushions sagged and became flat in less than 3 months, thus causing the fabric to buckle/ripple. There are just 2 of us and we are fit and trim people; not overweight at all! Combined we weigh approximately less than 300 #'s.....a couch should not break down that fast. After months of hassles with Ashley (another issue altogether and we will not shop with them again - HORRIBLE CUSTOMER SERVICE!), we were finally sent 4 new seat cushions. Those cushions were great for about 2 months, if that. Ashley is not worth the headache nor hassle to get them to honor the warranty of this cheaply made product. Now in the last month, the couch creaks when you sit on it.....it's probably only a matter of time before it just completely fails. The ONLY decent part of this entire sectional is that the throw pillows are filled with down (the feather poke through the fabric), but at least they are actually holding up. This sectional is going to be replaced and thrown in the trash where it belongs. This was Ashley's response to why my review was not being published: "Our website is dedicated to product reviews and we appreciate your input on the product itself. As it’s a product review site. I apologize for any inconvenience this may have caused you and we look forward to having you as a returning customer."

Took a month to get order and still not right!!

I bought a sectional from these guys in June and the 1st delivery was wrong. Had to go to the store and tell them cause thier phone system was down and they were merging with a company from Canada. The couch was redelivered and it was the wrong color, went back to the store to tell them and they sent out a 3rd one. That one you can see that they did not use the same lot of material cause it it 2 tone color. I took pics to show them and they acted like they didn't care. Promised me a small refund for all my trouble cause we could not call them and had to keep running to the place to get help. I HAVE NOT seen that refund yet and that was in June of 2023. I found out our sales guy Jim left that store and so did the person that was gonna get us that refund. Another person said he would get us the refund but i have not seen that either and that was from September 1st of 2023. Nobody there seems to want to call us back or check into this matter. NEVER again will i purchase from ASHLEY again !!!!!!!!!! We paid cash for our sectional and i knew that would be a disaster cause at the time thier system was down and so were thier phones for several weeks. Now NOONE seems to want to give us out refund for all the trouble we had to go through over this.

If I could give a negative star I would. Our refrigerator died under warranty in 9 months. We have now gone 2 months without a fridge and no timeframe of when we will get it replaced.

DO NOT BUY FROM THEM EVER!! Ashley DOES not honor the warranty. Horrible customer service. UPDATE-UPDATE-UPDATE After 6 months of the runaround. I finally received my replacement. It should not have been such an ordeal. I will update my rating to 2 1/2 almost 3

I placed my first order on line. It was frustrating but your customer service was most helpful and got my order through.

Don’t ever buy anything from Ashley furniture whereas they DO NOT honor any agreements to replace items damaged during delivery!! I had bought a leather sofa recliner sectional set. It came with a rip in the seat part. The driver called the office and service delivery and they had me sign and the driver sign that they acknowledged same would set up to replace with new sofa. 5yrs later and still no sofa and then the escalation department lied and said they didn’t see the notes until 2 months after and everyone else had already seen the delivery driver notes! Beware and as a Disabled Veteran, I’m letting all my Veterans know to not do any business with any ASHLEY FURNITURE STORE!!!

Never order anything from Ashley. I spent $16,000 on a bedroom set with the double twin king Tempur-Pedic mattresses almost a year ago. My bed has the drawers at the end & they never delivered the slats & the legs. The mattresses are on the base and the drawer s can't close because the legs that are on the base are in the way. The base is supposed to be on top of the slats but I never received them. I have called so many people so many times and I can't handle this anymore. Everyone I talk to tells me they will call back within 24 hours. I have called the salesman and he said there is nothing he can do. We finally went back to the store in Goodlettsville, TN that we bought it from & the manager there showed us the slats and legs that we should have received. He told us that everyone was fired & they have rehired a whole new crew & gave me a number to text & said they would handle it. I did text them & they said they would send me the parts needed & still no parts. I have called the corporate line & I keep getting transferred. I don't know what to do anymore.

I'm not one for writing reviews on products but I've had enough with the back n fourth lies of the company. I ordered furniture back at the end of July beginning of August. When I ordered the furniture "everything was in stock" and would arrive on August 11...well the day before the delivery shockingly they called and said "we need to reschedule nothing has arrived", was rescheduled to the week of Aug 21, on this day only half my order came, my bedframe had arrived but no hardware so that would come in the next delivery. The rest was supposed to arrive on Sept 9th, well sept 9th came and went, no furniture. Then they sent me an email to reschedule to furniture delivery to sept 15. Fine rescheduled. THEN the company called me to reschedule once again saying "nothing has arrived in our warehouse" when I questioned where the bedframe that I ordered had gone to, since the last person I spoke with said the bedframe was there but was missing hardware, she said she had no clue what I was talking about since no one took any notes. So we rescheduled once more till tomorrow Sept 20, i had a representative from Ashleys "american" call me yesterday (09/18) to confirm my delivery and that everything would be here except the dresser on the 20th (the dresser has been back ordered) . Now I just got another phone call from someone over seas telling me that once again "nothing is in the warehouse" when I tell her that I just spoke to someone else yesterday and confirmed that everything was there except the dresser, she then stated "its being delayed due to our truck breaking down" its one lie after another with this company. I understand things happen, and things get delayed but to be bold faced lie to, is what sets me over the edge. I'm now going through the process to cancel my entire order, I will never support this company again and I recommend everyone stay away.

Can someone have corporate contact me

Extremely poor customer service with this local store. Multiple calls with no call back or service that didn’t know what they were doing. Twice the manager was too busy and would call back but got no call. Corporate office Is no help either. After a month I found they have a NO return NO exchange policy. I will never shop Ashley again. I just spent $7,000 at another store because of this and now will spend thousands more for living room furniture at another store. Ashley has lost my business as well as anyone else I talk to.

I ordered a sleeper sofa August 19,2023. Was supposed to be delivered on 9/2/23. I confirmed via email. Did not get delivered and no call. Rescheduled for 9/9/23 and won't be delivered again. Not even in Redding. Now we are trying for 9/15/23. If it doesn't arrive again asking for full refund and reporting to Consumer Affairs.

We do not recommend ordering anything from Ashley online! We ordered two items ahead of time to be there in our new home but then realized the color didn’t look right in our house and ordered a full size bed instead of a queen size. When we realized, we quickly referenced our email to cancel the order and was told to call a number ending in 3393. We followed all the prompts and was told our cancellation request was initiated and would take 3-5 days to cancel the order! We ordered august 25 and it was sent august 28… we called august 29th to Cancel. Then told when we called on august 30, that the cancellation request wasn’t even initiated like we were told on the 29th. In order to attempt to alleviate the additional work and headache on both ends,(customer and business) we reached out to cancel BEFORE the item was shipped. Unfortunately Ashley’s terrible process of submitting for a cancellation request of 3-5 days caused further headache. The charges were made the same day the items were sent out for delivery. We called and emailed numerous times this week with multiple representatives, who, unfortunately, are severely under trained, and do not understand what you are requesting initially. We were on 3 different phone calls today for a total of 2.5 hours. One of those calls, the rep for online customer service transferred us to the local Ashley store and because they are two different entities, the local store couldn’t help us because the order was placed online! We could have easily dropped off the delivered items to the local Ashley store and they could have picked up from there, but not allowed per online Ashley store because their return policies are different?!!! What?!!! You are the same entity are you not? Why would you have different policies, shouldn’t you want to streamline your business model and implement sound, proven policies for a business that runs like a well oiled machine? You should allow customers to return items at local Ashley locations, instead of having to have an item return initiated, pickup scheduled, further shipping delays, and receipt of the item to get a refund. 10 days to process a refund of any sort is absolutely ridiculous for any business.

Long story I purchased a swivel rocker at the Brooklyn, OH store. The salesperson that sold it to me did not explain that if I picked it up rather than delivery, the warranty for labor would be void. The rocker never seemed to sit right and always leaned forward. I called the store and of course the person no longer work there. I talked to someone at another store and they sent me to customer service in New York. They asked me to send photos of the bottom base of the rocker and I did. They determined right away, that they would send out a whole new swivel base for the rocker., not saying what they found that was wrong. My husband put it together without any instructions included in the box.. At that point, he looked at the base and realized that it had been put on Backwards at the factory. They did not bother telling us that. He basically took the original one off and turned it around, and it worked. Thank you They said due to the warranty they couldn't provide any compensation. The chair was put together wrong at the factory and I don't see how that was our fault! I called the corporate office in Wisconsin and they couldn't even locate. our order. We had purchased many pieces from Ashley in the past, but this will be the last :(

if i could leave 0 stars i would, if you're thinking or considering purchasing from Ashleys furniture do yourself a favor and DONT. i ordered a bed frame back in July for Delivery on 08/17 only for the delivery drivers to not show up and had it rescheduled for 08/23 - delivery drivers show up and now the bed is sitting in my room unbuilt because there was NO hardware, i've called the store and have spoken to the store manager and the ASM and to a whole bunch of cust serv reps and none of them are able to resolve this issue, they state that i have to wait 24-72 hours for a response and on top of that 5-7 days for shipping. THE WORST CUSTOMER SERVICE . i highly regret spending my money here and wasting my time and advise all of you to refrain from shopping here.

We purchased thousands of dollars worth of furniture that broke the following day. Been trying to get it fixed with no avail. So you have 80 year old people sleeping on the floor trying to get it replaced. So unreal how customer service treat you. Need help please.

Ordered furniture, paid cash. Day before delivery they re-sched. Of course I now have no furniture for 2 weeks. They hide extremely well. You can only reach the Philippines which is useless. All phone numbers reach the Philippines. Corporate hides behind fake emails. Shady company lacks ethics. They are big so don't care at all about retaining customers or repeat business. I will blast to social media to deter anyone I can from shopping here.

Need repair to my temperpaedic bed, can’t get any help at all. They don’t answer your calls and neither does corporate

Ordered coffee table two times and both were damaged. Had to pay to cart them away. Tried to order by phone with the store and was shuffled around to different extensions. Worst service I have ever encountered.

Texas office is horrible damaged my place and furniture and have only reached out to fix the damages in my apartment and not to the furniture.

Ordered a bed frame received bed frame 7/22/2023. Called 7/23/2023 to inform them that I don’t have assembly directions nor hardware. It is now 8/11/2023 I still have no hardware. At this point I want the bed frame returned and I just want my money back. My child has been without a bed to sleep in but apparently they help less fortunate kids have a bed to sleep in, very ironic! However, due to them only having a rule to leave items you have purchased on the porch for fedex to pickup and return. And you just have to hope that fed ex was the one who picked it up and not a thief. Being that Louisville has two locations and a distribution warehouse located here. Why could I not take the item to these locations or to fedex itself to ensure that it’s picked up by fedex. We are now on the forth attempt for a return. So my money was taken and I have a bed frame that can’t be used. I’m pretty sure if someone steals the bed frame you guys will still keep my money so I will be out of both. Purchased from both locations previous to this all items have had defects. I honestly didn’t want to purchase from here based on my previous experiences were kind of similar. But my daughter found a bed frame she loved. Will never make this mistake again. Called about missing hardware four or five times. Was told hardware would be shipped. At this point it’s becoming frustrating. I suggested a return and replacement. I was told to wait 3-5 business days for the back office July 23,2023 for just missing hardware. However, apparently when you call again it makes the original 3-5 business days obsolete. The back office at this point are one week shy of a month to contact me about this item. I say all of that to say this. Take your money elsewhere, it is not valued here. And getting any type of helpful service after purchasing is impossible. They only value you when they don’t have your money.

This is regarding Ashley Furniture, I purchased Party Time Recliner Set, sofa, loveseat, and chair with extended warranty from GBS Enterprises through Ashley Furniture. I submitted a claim back in January 2023 because the power on the sofa recliner went out. To date August 2023 Ashley Furniture nor GBS Enterprises has resolved the issue. I have emails from January through April which was my last communication with Ashley Furniture stating they ordered parts to repair the sofa. After several emails and phone calls to get an update, they continue to give me the run around and completely ignore my emails. 8 months with furniture that is inoperable and that is fully paid for.

Went into the store hoping to find the living room furniture I wanted (online). It was not in store but the salesmen took me to a “similar” set. It was uncomfortable but he said the group I wanted (online) is an upgrade and more comfortable. I ordered it. The color is off, it is hard as a rock- no one will even sit on it, and the matching chair is breaking down- both structurally and the cheap upholstery. I’m a long time Ashley customer- I have never returned/ exchanged anything. Today I went back into the store, spoke with the salesman. Of course they can’t do anything in store. He gave me a number to TEXT, for customer service. I explained I’ve called customer service and given a recording “the systems are down” since Memorial Day. I texted the number he gave me, got a text back immediately. They refuse to make it right. I will NEVER purchase another piece of Ashley furniture unless it is secondhand. Working hard to pay for cheaply made, low quality, poor customer service from a company who doesn’t take pride in their product… will not happen to me again. Gallery Furniture in Houston, Hemispheres, even Rooms To Go is better than this subpar excuse of a company. Looking at their reviews, you’d think they do something. Pitiful

I purchased a queen bed The hole bed is damaged they're telling me. They need to do an inspection. To determine if they are going to replace it. Never ever again will I purchase from another Ashley home store

Customer BEWARE!! If you order a product online you only have 72 hours to contact Ashley and return the item. The "customer service" number is a bad joke on the American consumer. Good luck getting someone with good use of the English language or understanding of your questions. Same goes for the Chat Bot. I'm extremely disappointed in Ashley. I used to see them quite differently than I do now.

My husband & I bought a $4000.00 mattress , 2 end tables and a coffee table in April. When it was delivered , there was a defect in the top of the coffee table. I got a message from Jenny asking how everything was. I told her it was damaged and asked for a new tabletop. She said she would get someone to come out and fix it. I said I did not think it could be fixed and she said it could. Service tech got here and said it could NOT be fixed. He would get them to order a new top. It is now July 11th and I STILL do not have a new top. Every time I send a message , they give me another time it will be delivered. I am angry and frustrated, first of all, brand new furniture should not have to be repaired and second of all, I am so tired of getting the runaround and there is nothing I can do. I have been a loyal customer for years but I will NEVER buy another thing from them and I will also tell every person I come in to contact with my story. And I left a message on the corporate , no answer . The worst customer service ever.

I'm so frustrated with the lack of customer service. I purchased a sectional.sofa and protection plan from Ashley's in El Cajon. There is no follow through, my claim was supposed to be :be sent to the escalation team" for resolution. I have been trying to get my sofa fixed or replaced since February. I purchased it in August of 2022. The recliner has broken 2 times, there is wood exposed and tears in the fabric with wires poking out. According to the technician "it is damage is a result of customer use"which then will eliminate any repair or refund. So Ashley's will mot admit that they sold me a sub par piece of furniture for $4000. That did not last one year. I was under the impression from the sales associate that the protection plan was worth the extra money. He lied or misled me. I am so disappointed. And frustrated. I can not believe that this company remains in business with practices like this. This is not how get return customers.

This has to be the worst store ever for customer service, they just keep giving you another number to call. NO HELP AT ALL!!

The Woodhaven store should receive 0 stars for their customer service. My Husband and I walked in was there for over 30 mins. The salespeople inside never spoke to us, refused to make eye contact and was clearly available to assist. When I confronted Salesman Mike McKay at that location as we prepared to leave, and politely called it to his attention his reply was”I’m sorry it’s been one of those days how can I help”. I replied you can’t you just lost a very costly sale. Let’s be clear he made eye contact with both myself and my husband 3x’s and never said a word. Acted as if we weren’t there while we shopped around. Even if you’re with a client always acknowledge by speaking and letting someone know when we’re done we’ll help you. But the salesperson was completely free to help the entire time. It made me think what could it be hmmmmm… Thanks but no thanks Mike. Train your staff Ashley make customers feel like they matter. Tearing up the credit card today!!!!!

I’ll never !!! I do mean never order nothing from Ashley furniture’s again!!!!!!! The service is horrible!!! I paid over $2500 for a bed and it broke already!!!!!!!! Nobody will even come fix it!!!!!!! I’m done never again.

Update June 26th 2023 I requested within my warranty to have my table fixed that literally started to peel at the top of the table and bow up! I was denied help to fix my table that I was told is so sturdy and basically indestructible will hold up while having kids and a husband and hasn't even lasted a year!! Want to know why it's falling apart less than a year later?? Because the whole thing is made up of veneer and particularlboard!!! That is not what it claims when you buy it! I have furnished my whole house several times with Ashley furniture not to mention gifts for family members... never again!! I feel like a fool! Take my warning and run! By the time you're done spending you can get quality furniture from someone who handmade it and will match your design This company should be ashamed!

Very Disappointed!

I bought a living room set on May 6 they deliver it with the sofa with a stain and broke I'm been dealing with these people today they send and exchange and it was broken. It been a month and a week I'm still dealing with these people. My recommendation don't buy from ashley worst customer service and furniture . Now I have to wait from again from a delivery date.

Buyer beware, especially with "online ordering". I highly advise do NOT buy furniture from Ashley. I ordered a coffee table and it arrived with several defects. Although they were somewhat minor there were five of them on a brand-new table! When calling customer service to rectify I was told I would have to rebox it, place it outside for FedEx to pick up (keep in mind this table is extremely heavy) and then take my chances that the replacement would be better. When asked about providing a credit if kept table as is (which I really did not want to do but due to the weight of the table and the inconvenience to send it back), the best they would offer me was $45 on a $430 table! I felt this was totally unacceptable so I feel the need to share this so more of you do not waste your money. I will also tell all my friends and family and will never buy anything from them again. Sure wish I would have read reviews before buying as it definitely would have changed my decision, hopefully mine will influence anyone else who is considering Ashley. ADDENDUM 6/13/23: I felt compelled to add this as well. Ashley sent me a new table shelf for the side table I ordered (as it too had one area of small damage to it). Received the new shelf 6/12/23 and it was worse than the original (had FIVE obvious defects on it). Come on Ashley, get your act together!!!

Rude and lacking product knowledge

Love this set. So many storage areas.

Couch showed up broken. Reported it within an hour. We had to go through the "process". We waited a month to have a third party company come out. We were told (and I have proof) that once they come out that we can refuse repair service and get store credit. We understand we can't get a refund. We just want another couch. Now....after waiting a month, they are telling us we don't do store credit and since I refused repair service there is nothing they can do. WHY WHY WHY would I want to waste anyone's time....especially mine...if I knew we would never get store credit. It's a complete scam. Once the sales people get their commission....they are done with you. They tell you things over the phone to make you feel better....but really, it's just to get you off the phone. Worse than a used car salesman. Very squirrely and totally unprofessional. I already reported them to the BBB.

Purchased a 250 dollar pillow. Cosmo 2.0. They didn't have a 2.0 to test on the showroom, but salesman assured me it was correct for my size. Tried it out for 45 min. Couldn't fall asleep. Tried to exchange it for the smaller size. I was told I couldn't exchange it. Sad part is I was about to spend a ton of money at this store, because we just purchased a house in the area. I will take my business elsewhere.

Literally the most incompetent and horrible service I've dealt with in a very long time. Made over 7 calls, wasting several hours and not being answered by anyone who spoke intelligible English. Trying to deal with a defective couch that was delivered with a hole in it for which the main store is not handling appropriately. The "corporate" offices can't figure out the number for the correct "corporate" office that services Hawaii. They can't seem to pull up my account under my phone number even though the local store that I purchased through can in fact locate my account. They cannot find it through the order number I was given either. They literally refuse to transfer you to a supervisor unless they can pull up your account. Absolute trash customer service and I will NEVER purchase anything from Ashley furniture ever again.

I have 3 recliners that we bought 5 years ago. Been trying to get another and can't seem to find. After reading all this negative I think I'll stay away from Ashleys. It sounds like they are going out of business or should go out of business. If the CEO is paying attention perhaps he should care about all this. BUT, kinda looks to me like, his net worth is $3.1 BILLION, so why should he try and salvage a company. How much money can a person spend. Quite a shame! Really need to remove the tv ads. What a waste of money. And I feel for the employees that are going to be out of a job. Sounds like the company got too big for their britches.

The worst furniture chain I have ever dealt with. The furniture on display shows beautifully but the customer service and quality is terrible. Save yourself the headache and shop somewhere else. I have been dealing with issues since delivery in October 2021. Pretty sad it’s been almost two years and they still don’t have it right. Every attempt for a new piece is worse then the one I have. There has to be better quality control. We are on attempt 10 and that is unacceptable. The store manager in heartland has stopped calling me back. Customer service rep is never the same person so you have to go over the issues in detail every call. No one seems interested to help. Very disappointing since ashley furniture use to be my preferred furniture store. The costs have gone up, quality down and customer service useless. DO NOT BUY from here. Update: received a call from ashley furniture promising to look further into the situation and almost a month later still no return call. The worst customer service ever!

John M at ashley was absolutely fantastic i had some issues with a sectional that ended up being discontinued. John was kind understanding and easy to talk to he managed to track down some spare parts they still had for my discontinued couch and absolutely saved the day. I highly recommend the communication was excellent the follow up was amazing and i look forward to purchasing from them again in the future knowing if ive got issues with any products they are more then willing to help!

Same issue as other customers. Tried to cancel, could not reach customer service. Tried to return, was told in the customer service chat to call the customer service number; could not reach customer service. Worst company ever. Stuck with a mattress (the wrong size), I do not want or need and no way to get a refund. Couldn't even reach corporate. This company is trying to drain people of money.

After purchasing my furniture and warranty, we noticed our sofa needed to be repaired. Called GPS to make a claim and of course, it was denied. No questions asked. When I finally spoke to someone, it wasn’t covered. Of course it wasn’t. Now, I’ve been trying to cancel my warranty since March. It is May and it is still not cancelled. I have 3 tickets and each time I call there is an issue with the previous ticket. I’ve asked to speak to a supervisor and no one returns my calls. I just got off the phone with Ashley and received a 4th claim number!! Great. You guys really need to do better

Ashley has by far been the worst customer service I have ever experienced in my life. From the moment this couch was delivered, to now, I am just so disappointed. We purchased a sofa from Ashley in October of 2022, about 6 months ago. The cushions look like we have had the couch for 10 years, the wear is unbelievable. Our main concern other than the insane wear on the cushions, is that there is moisture under the cushions. The sofa sits in our living room and there is heat on, so this obviously was an issue of being wet/damp from the facility it came from. A technician came out and offered to replace the cushions, but that will obviously not help if there is moisture in the couch, the issue will continue. They also only wanted to replace the foam inside the cushions, instead of the entire cushion, which makes no sense. He said that moisture is not covered in the warranty, which is equally disappointing. I went into the store to hopefully have more success in getting a proper replacement considering the couch is still under warranty, however, I was told that it is not longer in their hands and that the technician team will deal with it. While I was talking the two men basically acted like they could literally do nothing to help me and I just had to wait. I am writing this review because we had an equally nightmarish experience with the initial delivery. I hope that someone from Ashley will read this review and recognize that we need to have a replacement or a refund. Either way, I would NEVER recommend this company to anyone. The quality is horrific, and the customer service is even worse. DO NOT BUY FROM THEM.

I bought a Noble Firm Mattress on Jan.14 this year. 8 days later is was still not able to be used due to a large lump in the middle. Picture documentation was presented and sent to the company along with the defective claim that was processed.After numerous visits to the store , phone calls for service that were cancelled and rescheduled by their service company AHM out of Houston Tx, an inspection was finally made. The report showed it was deemed to be under factory standards!! I have had nothing but hell and torment with Ashley Furniture and AHM. I have agreed to take a replacement or my money be returned. It is now April 18 and I am still battling this fight. A store employee bought the same mattress and had the same identical problem. His was deemed defective and replaced. Imagine that!! Every employee who I have discussed this with has agreed the mattress is defective. Even the inspector who "laid eyes on the mattress" said "yes i see the lump in it"" HELLO-- what is this gonna take to resolve this problem. BBB has been contacted on both Ashley and AHM. People do your homework--actually let me save you the trouble --NEVER buy anything from Ashley Furniture. Tammie Ward--Lubbock Texas

I purchased a couch and loveseat online from Ashley’s Furniture store in 2022. It has been the worst purchase I’ve ever made. It’s $3K down the drain. It is terrible quality and the recliner part of the furniture broke within a few months. I purchased a protection plan, but scheduling service is like pulling teeth. I can’t help but think that they sell bad furniture to customers in hopes that you’ll need their protection plan. That’s just a theory, no facts to back it but it certainly seems that way. I will never purchase from Ashley’s again. And I will be sure to prevent my friends, family, and my thousands of social media followers from purchasing as well! Please save yourself the trouble and steer clear on this furniture store.

We had a wonderful sales person at Ashley Furniture and purchased a kitchen table and chairs and a dresser. The delivery date with confirmation was for the Friday before Easter. The day before delivery we get a call saying they want to schedule our delivery for the following week. Even after explaining that we had a confirmation for delivery the next day and we currently had no kitchen table for Easter we were told no one could help us. We then reluctantly set a day for the following week and ask for an early delivery because of our work schedules and were assured that would happen. Once again, the day before delivery, we get a confirmation for delivery for late afternoon into early evening. We made 8 calls to the store that were never even answered and were disconnected every time we tried to call any division of Ashley Furniture. No matter how good the salesman was he seemed unable to help because his manager was always out of the building so going forward, I will not recommend Ashley Furniture based in the terrible customer service and inability to contact anyone. So terribly disappointed because we really liked the furniture. I should mention that one of the people who called to set up a delivery was extremely rude after we explained our situation. I wish we had gotten her name.

Extremely helpful in getting my w2

We bought the sofa in the store, they told us it was in stock, so we arrange the delivery date for 04/04 because it was all book before. The sales guy told us that if we don't receive a confirmation in 48H hours, call him back and he will help us. We receive the confirmation by email, in fact telling us that we could receive it 03/28. We receive an message telling us that we are going to receive it on 04/04, and we need to confirm. We confirmed. Then we receive another message telling us the time frame on the 04/04. We confirmed. And on 04/04 the company call us telling us that we are not going to receive it on time, so we are in our rent apartment without sofa because their process is awful. And we can not trust to anyone right now with the expectation delivery date. So I don't recommend it at all.

Poorly run company! Absolutely no customer service!

I ordered a table and chairs online. In Dec 22 I noticed damage. A tech came out Dec. 27th, took pictures & said he would send them to warranty and they would call me. After a week and a half, no call, so I called them. I must have talked to at least 6 people and no one knew anything. The tech did not send in the pics. They said they'd call me back. 3 days, no call. This happened at least 7 times. NO ONE EVER called me back. Finally, in mid February, I called and actually scheduled a pick up of the table. They picked it up 2/25. It is now 3/28 and no refund. Same thing has happened, no one at customer service knew anything about my returned table. No one ever called back when they said they would. Beginning of March I went into the Ashley store here in Fargo (it was an ONLINE ORDER, not their problem). Heather was great, she started sending emails to her contacts to help me, even though it was online sales responsibility to help me, not employees in the store. Heather kept in touch with me by calling (unlike online customer service) and letting me know what steps she has taken. I have been in tears of frustration about this situation. All the time on hold, all the no calls back, no one seeming to care. Last Saturday I called the Fargo store and talked to Barry the manager. He apologized profusely, and I told him it was not his fault, it was online and corporate. He sent a biting email to some corporate people. It is now Tues 3/28, and no response from the online sales department regarding my refund. I give up. Heather, Barry, and Sean at the Fargo store helped me so much, they were supportive, and really tried to get an answer for me. They were awesome (unlike anyone on the phone with online customer service or online sales). I am going to print out the calls I made to customer service, the time I was on the line, and how many times they called me back, which was NEVER, and add up the time I lost. What a circle jerk. Corporate needs to evaluate their online service, because it is a joke. Today, I finally contacted the ND Attorney General. Thanks again to Heather, Barry, and Sean at the Fargo store, they are the only ones in my opinion that have integrity at Ashley. 3/29/2023 Still no communication from the online customer service or corporate (Surprise Surprise) regarding my horrible experience & still no refund. DO NOT ORDER ASHLEY ONLINE! Go into the store, the employees there will take care of you without any problems. I would give online sales, online customer service, and corporate 0 STARS. Still not a word from anyone about my refund. It has been 5 weeks since they picked up my damaged table. But, this whole process started Dec. 27, when the tech came out to take pictures. Unacceptable. I am going to be contacting a lawyer today. I will be pursuing my full refund, and monetary damages for the treatment I have had to endure, the hours on hold, the stress and frustration and no refund issued, all due to Online sales, customer service, and corporates dereliction of duty. 3/30/2023 I just filed a complaint with the BBB. Case ID#19876387. Oh, and still no communication from Online customer service or corporate. 3/31/2023 No communication from online sales or corporate. I can't believe the incompetence of this company and the 0 customer service they provide. I checked my phone, the last call I received from ANYONE at Ashley was February 14th, and that was regarding the scheduling of the pickup of my table. 0 calls back. 0! I just want an actual human to contact me! NOTHING. I called the Fargo store and talked to Heather, I was crying I am so frustrated. It has been 5 weeks. Not ok.

DO NOT WASTE YOUR TIME AND MONEY..This place is a joke I've spent thousands of dollars at the store and they will not stand behind their product if tlyou have issues I will not buy from them ever again I HOPE THEY GO OUT OF BUISNESS....!!!

Update: 4/14/23 After getting their response to my review asking me to reach out..I did, only to never receive a response. I guess they just wanted to make it look like they cared on Google. SMH We purchased a sectional not even a year ago. The seam ripped. They sent a cover. Called, one guy said he put the order in and to call the next day to setup a date for a technician to come fix it . Called the next day only to find out that the order wasn't put in and that she put in and that if I didn't hear from the technician in 3 days to call back. Decide after that call that I would call them again to verify the order was put in, only to find out that they ordered the wrong piece that needs replacing. If I could give them a negative 5 stars I would. I DO NOT RECOMMEND BUYING ANYTHING FROM HERE. IF YOU CALL THE STORE, NO ONE ANSWERS

Ashley home was very polite with their customer service team. I Will invite and introduce Ashley Home to my family and friends.

The website had some issues. First it had a check mark in an odd spot where as I had to remove it so that I would not be charged for an insurance plan that would have paid me back for upkeep on a furniture item that should last longer than the insurance plan to start with. Anyway I sent a message to the AI Bot and it seemed to have my answer. So at least I knew what to do once I asked the AI bot about removing the check mark for the insurance plan. After this I know I have paid more for a delivery fee, but I wanted to save a $150. But anyway the delivery date although estimated said that it would 2 to 3 weeks to deliver, does it really take that long? Or would it be worth the outlay so as to get my loveseat delivered sooner? There you go, Bill Swisher

I visited a showroom in Salem, OR and found what I needed. The employee gave me information on how to navigate the website. She was very knowledgeable and friendly. Great customer service. Thank you.

Easy and convenient.

I placed my order on line, it was a gift and I put in her address, The checkout process was easy.

After shopping around many furniture stores in Onalaska WI for months, we finally found the couch that we had been looking for. We purchased the couch that night back in January. The store manager informed us that the chase was not available and would have to be built, which would take around 6 weeks. Since this was the type of couch we had been searching for, we were willing to wait. So we purchased the couch and waited. Six weeks finally passed and we were ready for delivery. We received a call for delivery the day before the expected date asking all the standard questions for delivery. I confirmed on the phone and took the day off to receive the couch. Later that afternoon I received a call back from Ashley informing me that the couch we ordered was discontinued and no longer available. This of course was troubling, since we had waited so long. I contacted the store manager and they informed me that this stuff happens. Although I was upset, the store manager was able to find a similar couch that we could order. They stated that the couch was the exact same one that we originally ordered just in a different color and slightly different fabric. One of the selling points of the original couch we picked out was that it was powered. We agreed to purchase that new couch and wait another two weeks for delivery. Again I took off work for the expected delivery date. Two days prior to delivery I received a text asking me to confirm my delivery. I confirmed and made sold my old living room furniture. I did not receive a call or text on the day of delivery. I contacted the store and asked where my couch was. They informed me that my couch was delayed and would not be delivered that day. Of course I was upset and asked to talked to a manager in which the sales agent informed me that there was no need to talk to a manger and there was nothing they could do. I would just have to wait another week for delivery. Seeing how we have been searching for this couch for a long time I was willing to wait again. Finally the new new delivery date arrived. We are excited and they finally deliver the couch. The delivery team was professional. We get all the pieces opened up and are excited to setup the new couch. The first thing that we notice is that the couch is not powered, but it is a manual lever like our old couches. We setup the very end piece, which is a chase, and to our surprise the manual lever to recline does not work. So we took the handle piece apart and found that the cable was not attached to the reclining mechanism. Luckily my daughter had small enough hands to feed the wire through the correct holes and I was able to fix this issue myself. After setting the entire couch up we realized that it was not built to form a 90 degree angle. As this is a sectional couch it should be straight on both sides of the corner piece. Unfortunately the right side of the couch angles in and looks weird. Throughout this entire experience, the only time that Ashley employees were professional and cared about our experience and thoughts was prior to purchasing the couch in the store. Every interaction after that we were treated like we were a nuisance for trying to get the product that we purchased. They did not care to call us on delivery dates and let us know they would not be showing up, nor did they care about the features we were looking for when they told us that the replacement couch was the exact same. Ashley Furniture needs to work on customer service and communication. This is the first time purchasing an expensive item from a store where I truly felt that they only cared about our money and not the quality of product they were selling us.

My wife did a warranty claim on our couch. Got granted, got the part. The customer care center in Sioux Falls, SD scheduled us for a repair. They had to reschedule us to March 9, telling us they’d call two days in advance with a time frame. Never did, so I called the care center. They rescheduled us again for March 13, this time from 9-11 am. I told them this was fine as it was my day off. At 10:45 they call, saying now I have to reschedule until the 30th. The manager I spoke with apologized, but his attitude was poor. Blamed weather, saying my local store opened two hours late because of it. The sun is shining where I live across town. Excuses about being short staffed and having a bad winter. I work outdoors in the storms too. Call me old fashioned but if you schedule someone and they drop what they are doing to wait for you, you should probably show up. This is not the first issue I’ve had with Ashley.

I too wish that I could give them a -0!!! I was told by the warranty company that the cushions on my sectional are not covered. They claim that the problem with them is poor resilience and they do not cover that. To me that means that the quality is and was POOR!! They told me to contact the store to purchase new cushions. I do not believe that corporate cares. I hope they go out of business for the way they have treated us customers.

Delivered trash furniture, and won't pickup for free! Want me to pay to return a 200 pound couch!

Problem Received Sofa Set 12/1/2021 Sofa set developed shedding its fabric Bought a 5 year protection plan August 2022 – technician came and looked at – nothing happened Complained again Sept 13 2022 Tech came Sept 28,2022 Nothing has happened to correct problem – see chain of emails No credit issued Keep emailing – no response

The structural organization of this company is nothing short of pathetic.

Purchased a sectional sofa in store and was pleased with how quick the set could be delivered. Upon delivery, the employees ripped the leather at the seams of the recliner footrest. Called customer service same day and initiated an exchange. The rep ended up closing out the case without follow through, but was unaware of this until I followed up a few days later. The rep I spoke with on the follow up was able to schedule the exchange. The day of delivery of the replacement, I was called by the delivery driver and informed the piece they are trying to bring for replacement has a rip in the leather and wanted to know if we still wanted it delivered. Of course I do not want a damaged item to be replaced with another damaged item when I paid over 6k for the set. I called customer service again, and they were trying to see if they could get a redelivery of an undamaged item for the same day and I would receive a call back. Several hours later I have yet to receive a call so I follow up and contact them back only to find out that it cannot be delivered today and they cannot even reschedule the delivery until the truck arrives back at the warehouse. Now it is Tuesday and the earliest that I could get the sofa exchanged is Friday. Communication is definitely not a strong point in this whole transaction and I am completely baffled that they would even try to complete an exchange of a damaged item with another damaged item. This is absolutely ridiculous and I am so frustrated with this whole situation because I feel like I am getting the runaround.

They to call to ake a formal complaint with corporate. Was told I had to call another number because he was unable to do it because he is not located in the United States or at the corporate office. So I’m able to file a complaint about my local Ashley furniture at the corporate office because you can’t do that they just want to keep giving you numbers to your local Ashley furniture who I have already called and complained to, and they were unable to do anything. Do not buy furniture from Ashley’s. Their business practices are sketchy and they are not willing to help and hope that you never use the warrantees because they don’t follow through with

This is the worse company I have ever done buisness with. Orderd an outdoor sectional 5 weeks ago. We have been canceled on 6 times. They assured they would be delivering to us today after making a fuss. And once again the canceled our delivery. We have lost days of work accomodating thier so said delivery. And they never show up to only get a cancelation text. I have been patient enough but as of today I am canceling the order and taking my business elsewhere. I will NEVER do buisness or recommend this company to anyone.

I am hosting a friend gathering at my house this weekend. I wanted to furnish, and purchased a set of bookshelf and desk online last week. During the entire purchase, there was only one sentence regarding return which was ‘Most items can be returned within 30 days of delivery’. I choose to assemble them by myself to save $130. The items came on time. But I didn’t have a chance to unbox until the 4th day, which I thought it would be ok since I have 26 more days to return. 6 defects and a missing part were found during unboxing. Since I have friends coming soon, I wasn’t sure if it will be replaced on time. So I went to a local shop and ordered the same items to be delivered within 2 days. And they gave me a better discount. Then I called the customer center to return the item. The representative told me that I passed 72-hour window to return. I told them only 30-day period was notified during the entire purchase process, but they said it is written somewhere in their website you specifically visit there to find it out. I had to cancel my local order, since I have no choice, that the representative helped so easily. Then I asked for the price match with the local order considering all the hassle I am going through. But the representative kept saying unable, so asked her to escalate the call to a supervisor. I was on hold for 30 minutes, then the representative came back again told me one of her supervisor will call me back within 24-48 hours. Seriously? I heard an automated voice saying #1 mattress seller and #1 furniture seller in North America for the 30 minutes, and this is how they run the business, even worse than a small local business.

$1000 down the drain! They are really good at pretending to stand behind their products. They actually don't. And calling "customer service" is a stressful frustrating experience. They do manage to hire really rude people who know nothing about the products they sell, this makes for a delightful phone conversation. The chair I spent $999.00 for in 2020 is now nothing but junk and the two women I spoke to when I called "customer service" to see if it is still under warranty assured me it was, as long as I hire someone to fix it (even though they can't tell me anyone in the area who fixes furniture) and as soon as I hire this person, they will be happy to send the parts as long as I know exactly what is wrong with the product and what parts I need. No labor is not covered. Basically what I got from this conversation is the warranty is worthless the chair is not meant to last (less than 3 years). How do they keep customers. This is the last product I will buy from Ashley and I plan to tell everyone I can think of that they might as well toss their money out the window. Ashley, shame on you! A chair designed for a disabled person should not break down so fast and if that person is injured due to malfunction of the chair it's on you. At least put some safeguard where the footrest can be manually put down so a crippled person can get out of the chair when it breaks down. The customer service did say that I should have expected the chair to stop working at "some point". So guess it's on me. Kind of an expensive lesson.

Terrible customer service!!!!!!!! This has to be the absolute worst company I've had to deal with. All the way around bad experience. Highly recommend people seek other business before Ashley.

Buyer beware!!!!! Worst experience with respect to customer service and follow up. Purchased living room couch, tv stand and side table. Delivery delayed 3 times so decided to pick it all up myself. Was told distribution center was open by customer service, drove to the location and 10 other cars in the parking lot…..location was closed for no reason. Called customer service and instructed me to call my store, did so and asked for a manager and never received a call back. Tried to call the corporate office to file a complaint and no one would take my call, was directed back to customer service even after asking for a manager to escalate the situation. My advice go to Nebraska Furniture Mart. Much better buying and delivery experience.

Scam I'm out of 978. all because they lie and do not honor what they say over the phone and chat. I have an upholstered bed that I only slept on for two months and its been broken since September and I'm still out of a bed.

Horrible service!! I will never buy from Ashley again!

I purchased a new 4 piece bed room suit February 2022 and waited months to receive it. When it was delivered 95% of the items were DAMAGED. I've been trying to have service since OCTOBER 2022 and here it is JANUARY 2023. I have saved all my attempts on trying to get service and all of the photos (I have sent numerous times), for a technician to come to my home 2 weeks ago and be shocked that it was most of my furniture items with damage. As they were only advised it was one piece. So he had to take MORE photos to get permission to even start repairing anything (Of which I had already sent those at least 6 times, different types of ways). So I still have not had anything done with my service order. Finally I received an email this morning from Ashley Home-store offering me a 30% discount to keep the furniture "as is" or have them repair the items. Just an FYI, I bought this furniture *BRAND NEW* with the intent on it arriving to my home with no damage, to only be denied the option to have the damaged goods replaced, because, "they have to follow policy and a technician has to come out first" - which he did, as I said, 2 weeks ago. And by the way, that's what I was okay with 3 MONTHS AGO. But I'm completely done and aggravated with this whole situation. This whole experience has been an inconvenience and the ball had been dropped several times! (And for the record I have NEVER actually had a phone call about any of this even though I have requested someone to call me) I feel like I deserve my damaged furniture to ALL be replaced since I am paying $5000+ for it AND to be allowed to have the 30% discount anyways, for all the trouble I have been through!! My whole home is Ashley furniture and I have NEVER had an issue with my home town furniture store and getting service / replacing damaged items. I will NEVER buy from Ashley Home-store again! If I could give -0- stars it would..... I'm done!!!!!! Photos attached of the damage: ***(The damage consists of my bed (one rail broke due to not being properly put together right with 2 screws of which they are cheap & THIN), the foot board/ storage compartment with chips and the hinge broken, the chest of drawers (having a rigged foot screwed in w/ broken support underneath) and my dresser with a nicks and dings and a broken drawer at the top.)***

. Had the TV stand/cabinet delivered on 1/7, and there is black specks, paint, tar like substance all over the top surface. I tried to pick one off which took the finish off with it which left a scar. There is also damage to a bottom leg part. You might want to inspect your products properly before they go out for delivery. Nobody is going to tell me that this was inspected, there's no way it could of been. A repair tech is supposed to be contacting me to come out. Now I'm inconvenienced making phone calls, emails, another appointment at my house. It should be an embarrassment to send this out and on top of that to think a customer would be OK with it. This is something you would see used on ebay for a 100 bucks. Sent from my Verizon, Samsung Galaxy smartphone Sent from my Verizon, Samsung Galaxy smartphone

ASHLEY STORE ON SOUTH BLVD CHARLOTTE, NC. CALLED JUST TRYING TO GET PRICE OF 3 PIECE LIVING ROOM FURNITURE. WOMAN WHO ANSWERED THE PHONE WAS SO RUDE, WANTED MY PHONE NUMBER, EMAIL ADDRESS , AND HOME ADDRESS. I SAID CAN I JUST GET THE PRICE FOR THE FURNITURE, SHE RESPONDS , I KNOW YOU JUST WANT TO BE ARGUMENTATIVE. I’VE FOUND OUT THAT’S VERY TYPICAL FOR HOW ASHLEY TREATS CUSTOMERS. CALLED CORPORATE OFFICE IN WISCONSIN, GOT THE RUN AROUND. PLEASE CHECH REVIEWS ON ASHLEY. THOUSANDS OF NEGATIVE REVIEWS.

I wasted my time with Ashley!. I ordered a sectional . The first time I was told by the driver it wasn’t going to fit without trying. I ordered again, and something without trying. Now I have credit that I can’t use. Please use other stores !. Not this one. The drivers are rude and horrible customer service. Now my living room has no furniture. And I need to open up new credit at another store!. Buyers be ware!.!!!!!!!

We purchased dinning table, end tables, tv table, couch, love seat and recliner. Set up was fast and guys were friendly. Unfortunately when we put leaf in table and went to rotate it the leg broke. I called to report claim with in minutes of delivery and sent pictures. They said it would take 24-48 to get approval to send new table. That was 12/29/22 as of 1/3/23 there was no approval. We also decided to return the couch love seat and recliner because it was too small. They approved a reselect right away. Went back to store made a larger purchase Sal Rodriguez they sals guy was awesome. Very nice and patient. We paid cash for the difference and next day got a call that they miss counted and we owed another $100. Now had to drive back down to store to give another $100 on 1/1/23. Still no approval on getting table replaced. But Courtney said she would go direct to warehouse and have everything delivered next day Monday 1/2/23. And that she would be call me at 11:00 am to confirm time. 11:30 1/2/23 came no call. I call the store speak to Charles Serrano the manager and explain the situation and he informs me they don't do deliveries on Mondays but he would look into it and call me back. 2:00PM NO CALL! So we head back to store to find out what is going on to find out they cancelled my new order ???? Who told you to do that ?? NO answer. OK fine we selected another furniture set even more $$$ again with Sal. Again pay cash for the difference. Then they write up all the paper work and I look it over and they have it as picking up all the furniture so had to redo all over. It was like a 3 hour visit. Then Martha Martinez was helping us with the transaction and she was very nice and helpful. I asked her again about the table and she referred me to Maria Montano a couple seats down from her. I walk over and ask her and she has an attitude saying I don't know you need to ask Martha. So I go back to Martha and she says was she able to help you UH NO. Then Martha calls Barbara Loya over to help with the credit memo and She has an attitude. Martha and Sal were the best part of our 3 visits. Finally paper work is done correctly Martha says delivery Will be 1/10/23 and still no answer on table. Martha calls that same evening to say now all will be delivered 1/12/23. 2 weeks since original delivery date. UNBELIEVABLE. Not once did Charles give me an answer. Not once did anyone say Im sorry let me make this right. Not once did they try to offer a solution. After spending almost $9000.00 we were treated like we were the problem. I will never shop there again or refer anyone.

Please do not waste your time or money at Ashley Furniture. I paid in full for two bedroom sets March 2022. It was supposed to be delivered in June. One didn’t arrive until 8/31/22 and was set up without slats. They have been giving me the run around since.

Paid for delivery on the most uncomfortable couch on the planet, it’s hard as a couch made of cement… it’s attractive, but back breaking. They won’t allow me to exchange for a more comfortable item because of some ridiculous 72 hour rule. Inferior furniture and horrible customer service.

pick another place to shop, this place is horrible in returns. They ship the wrong size and and now they refuse to take it back even though the claim is filed within the 72 hours. DONT SHOP HERE especially BURBNAK. They deliver the wrong size bed and mattress and now they don't take their mattress that has not been opened back NO one tells you its final sale.

Buyer beware. As this company is just Awful. Awful. Awful. As the delivery date was not promised. I took PTO from work on 12/15 to make sure I would be home but then the promised date didn't go through. So I had to rescheduled for 12/23 and is now being told my delivery will not be arriving at this date either. Now they want to rescheduled again for the 3rd time after I took another time off from work. This company is Awful. You are better off buying from other furniture.

Every furniture price came damaged. Customer service doesn’t exist. You know what does exit at Ashley’s, damage furniture. Stay away.

My furniture was in stock over a week ago the day it starts to snow is the day they say they cannot deliver anymore I already gave away my furniture last night because they told me to have everything cleand now my wife that works nights is sleeping on the floor with blankets, myself I have multiple blood clots and that's why they talked me into buying this stuff. And now I guess I'll stand up to sleep. Wait till I post the recordings of the sells rep. If you pay for it now I grantee it will be there the 22nd. And now look where we're at!!! And the way I was just talked too. Can't wait.

Ordered a dinning room with 4 chairs back in August. This is the second time they try to deliver the table with the chairs and each time my dinning table and chairs are damaged. I requested from them to return my furniture and they rejected all they can do is $36 inconvenient credit yet here I’m 4 months later and my issue is still not resolved. Big mistake never ever will buy furniture from Ashleys bad service cheap furniture.

SCAMMED ME Out Of $400+ Corporate, Retail and Customer Service Have All LIED TO ME To Get My Credit Card Info And Run! ILLEGAL BUSINESS.

No help from customer support 45 mins waiting for a awnser then it hung me up And said they are now closed

Terrible, not help.

I ordered over $5,000 worth of Ashley furniture from a local store. The pieces of furniture have been delayed, although a couple of pieces have randomly came in. It has now been 12 weeks since the order was placed. I contacted Ashley Furniture directly, and they would not help me, but directed me back to my local store. STAY AWAY FROM ASHLEY FURNITURE. They will gladly take your money, but not deliver on your order. Our next step is contacting the BBB.

We purchased 3000 worth of furniture back in November. Since we left the store we have had no communication. The furniture was delivered and a side couch table was damaged, wobbly and the delivery guy stripped the bolts and didn’t even tell us. We were also charged a 100.00 fee for insurance that we said no to.The Delivery fee is outrageous! We have made multiple calls to the sales person, the store and corporate office for about 3 weeks now. I am Livid and when I told the so called CSR that I have had the worst customer service ever she didn’t care. I said are you going to do anything for me? Her response was no! Very Flippid! The worst experience! They advertise the best Customer service! What a joke. If you are in to being kicked to the curb, dropped calls and I don’t care attitudes then Ashley is for you! I am in customer service and they should be ashamed!

Furniture came damaged in 3 pieces. Tried to schedule a return for part of a bed. Fed Ex picked it up and then 3 days later it was shipped back to me. Just a horrible experience all the way around. They wanted to send a repair team to repair broken particle board. You cannot fix broken particle board.

DONT BUY FROM ASHLEYS. If you have a problem with delivery, damaged product or anything, they will ghost you and never resolve. We got the run around for months and finally never resolved our issue and were stuck with damaged furniture.

No problem ordering. GOOD LUCK GETTING IT DELIVERED!!!!!!

Cheap in quality

They will bold face lie to you to be able to sell you something don’t trust these sales people or the manager who is not helpful at all furniture is not quality furniture I’ve only had these couches for just over a year and they are already peeling and they won’t help me

Dominique the supervisor in corporate has a disgusting attitude. She was short, dry, and cut me off when I was trying to get clarity. I was actually trying to purchase the damage couch that was delivered to my home months ago to use in another space in addition to the one I already purchased and have yet to receive. Our overall experience with this company has been horrible, and after Dominique’s rude demeanor I would never recommend anyone purchase from them again. If even at the corporate level they don’t know how to treat their customers, you can’t expect much overall. NEVER AGAIN! If I could give less than 1 star, I absolutely would.

I bought leather sofas and one of my sofas was damaged bad customer service. The leather is loose

The Ashley store service was fine, but the delivery service and talking to customers service has been a horrible experience. I received my furniture and every peice was broken or damaged. I told the delivery guy I do not want to sign for it. He called someone and the lady said sign what he had open and she will have everything replaced and I will not be charged or anything. I had to leave to get my kid from daycare. So I had to leave cause I was running late. I was tricked and I got charged and now I am making payments for broken furniture and I can’t even cancel my protection plan. I am waiting for replacement furniture. I was suppose to receive the rest of the order today and I my husband did not accept the two accent chairs and the delivery guys were so rude that they took the chairs and did not even bring the third piece of furniture in and left. We have been on the call for 30 mins being transferred all over and got hung up on. What find of service company is Ashley using and why aren’t they helping customers like us. Companies that don’t care needs to be shut down. This is going to go to the media and everywhere cause something needs to happen . Never shopping at Ashley’s again.

Purchased a table in January 2021, and finally got to use our extension table for the first time yesterday for Thanksgiving (I'm high risk, so, we didn't feel comfortable having company over the last couple of years). When setting up the leaf, it "stuck" and the holes weren't completely aligned. We were finally able to get it closed and used it for a while. But, when it came time to put it back together, we got the leaf assembly put away, then, when we went to push it together, the entire leaf assembly fell to the floor (Fortunately, our cats weren't under the table at the time) and the table collapsed in on itself. The tiny 1 1/2" screws used to hold the assembly had torn completely out, tearing up the table and damaging it to the point of no return. This is a major selling feature of the table, I expected it to work. It is ridiculous and dangerous that they cut corners on their products.

I bought several thousand dollars from Ashley. I paid upon the order. I cancelled three items,never took delivery. That has been several weeks back. Still waiting on my refund. Poor management. Never can speak to a manager. Always out. Never buy from them again....

So I can wait 8 to 9 months for some fairly inexpensive furniture! But your "Valued Customer" is strictly held to pre-determined deadline with no leeway whatever! Where is the reciprocity! Soooo I will report this treatment to the Better Business Bureau & place the "Bad Review" on your Website! Plus as a Public Relations Professional for over 25 years in Chicago I will inform everyone I know! 😤

Manger is unprofessional rude had a problem with my couch where it was delivered damaged and they are making it hard to get a replacement at the Torrance, ca store. I will never make a purchase at Ashley ever again

Horrible customer service. Got damaged furniture and the customer service has been unresponsive

The O Fallon Missouri store sold me a mattress and box spring for $1600.00. I'm having a problem with the mattress. When I called the store I spoke with Aaron the assistant manager. He was unwilling to help me. Customer service was of no help either. All they told me is that I can pay to have a technician to come out to my house.

DO NOT buy from Ashley Furniture Stores, I bought a sectional from there it is less than 2 years old and has already broken. They will not get it repaired or replace it!!!

This has been the worst experience I have ever had regarding purchasing furniture. I purchase a tv media chest and I should have known the condition of the box was going to be the condition of what was inside. I went to get my phone at delivery , when I returned the drivers were gone. I called customer service immediately about it. Told them my concerns and the condition of the box but they told me I needed to pay for premium and there’s nothing they can do. I told them to charge me over the phone for the Tech to come out and they refused. I asked to return it so that I may select something else. They said NO. They also told me that I will receive and email to upload pics of the item and I have yet to receive it. Now $1,000 later I’m sitting with a product that I can’t use. I’m completely disappointed and feel that they don’t take any pride in their work knowing what they sent out to me and do not have any respect for their clients or customers. Thank you very much for letting me know that I need to spend my money with other establishments.

I was helping a friend of mine who doesn't speak English. Ashley delivered wrong size and broken bed. I called the store multiple times, still issue not resolved, they never call back as promiseed, we are still waiting for resolution almost 2 months later

This is my first time and probably my last time, purchasing anything from Ashely. I purchased a living room set, on September 2021. Since it recliners set, the mechanical part of the sofa stoped working, I called the customer service, they sent a technician back in March 2022, and up to present they have not resolve my situation. I will never purchase from them again.

This company has the worst customer service ever. I’m writing to the BBB next. You call about an issue, and the reps place you on hold to hang up. 21 times I’ve been hung up on. They change your delivery without your knowledge and permission. My new furniture is damaged and I can’t get them out here to replace it. Terrible. Avoid this furniture company.

Tried to cancel my order but every time you call the customer service it magically drops your call. Out if frustration -3 months later I okay delivery. The table and stools were damaged. Local rep was trying to replace items. I thought this was a farce. I do not want anybody coming to my house to fix damage sub quality merchandise. This has been the worst experience and horrible customer service. This company should GO OUT OF BUSINESS

Worst customer service ever! 3 scheduled delivery dates and still no merchandise.

This company has horrible customer service skill. The agents are incompetent or barley speak English. My chest arrived damaged and I spoke with several agents, still nothing was rectified. Horrible company, I rather purchase furniture with one of your competitors.

Driver (fourth party) hit my house and I have heard nothing from Ashley for over 3 weeks. They keep telling me they are escalating the case and someone will reach out in 48-72 hours. When someone reaches out, they are from the trucking company and state that their driver will pay for the damage. No insurance info exchanged at all! He wants to patch my brick. Still no resolution.

If I only researched Ashley's reviews before purchasing, I would not be in this position! First, I purchased a sectional for family room and a loveseat for master bedroom. No problems with the purchase, unfortunately the sectional is cheap material. I'm looking at seat prints in a month old sectional :( Before I was aware of this problem. I go back to purchase a bar stool with three seats for $509, which was listed online $200 less. I called to cancel the $509 set four times before someone gave me a confirmation. Call the 800 #, The man (Abraham Menrog) I spoke with sent me an email with a screenshot of a refund, which was double the amount due. I asked him several times was the order canceled a week earlier and he kept putting me on hold ("I'm checking"). He then came back online and act as if he couldn't hear me and then hung up. This was after talking with him over 20 minutes. A week later I received another call to schedule delivery. She informed me the order was NOT canceled. She'll cancel it! Not!! The next day, my fourth attempt, the lady kept me online while sending a request to cancel. She then gave me a cancel confirmation number. As I write this review, awaiting a refund, hopefully it's canceled. Never again will I purchase from Ashley. Big regret. Schererville Store.

Plz don’t buy anything from Ashley furniture store , there furniture is of no good , I purchased a couch online and it was delivered within 3 months, then after a week the couch recliner was broken, I called and they sent out repairs 4 times and it was just the same , they say they r doing a replacement and unfortunately that didn’t work because the couch doesn’t have any leg support, I told them to get them out of my house and give me a store credit so I can go inside a store to see what I am buying , one person say yet and a next day no , they will just have to continue to send out service to repair it , that’s unacceptable, bad customer service and bad experience, I will never buy anything from Ashley again NEVER

I will never purchase another Ashley made product. $5k and quality is absolute garbage. Sad because I know people that have this same one and the OFallon floor model is not in same condition. We were so excited & waited months. Sectional has all kinds of issues. Quality control must no longer be part of the manufacturing process and now minimizing what is considered “industry standard”.Not oven six months old and looks 10+ years old, but apparently this is “normal” & this is just one issue.

I visited the Ashley furniture in valley stream and the agent Subbas Baig was not very nice on my second visit . She kept trying to rush me to get the sale. Then the following night text me and told me she will have to cancel my deliver for the up coming two days . The driver never showed up with the COI form that I emailed to the store and left with out saying anything . When I tried to reach out to Ashley store the agent Taija was so nasty. Then when I went back to the store later that day the floor manager was not at all welcoming and shut me up when I try to talk and said she heard it already . I then ask for a full refund of my money . They were eager to take my money but horrible in helping after I mad the purchase and had to ask for a refund because of their nasty behavior I experienced from everyone at Ashley furniture over the phone and in the store. I would not recommend anyone to shop at Ashley furniture stire .

I submitted a claim on my newly delivered furniture back in July, it's now September. I have been told numerous times that my claim was approved and someone would contact me to schedule the repairs, none of the has happened. I've called customer service numerous times, and always get told something they don't follow through on. Last time I called they told me they didn't see my claim in the system and would resubmit and expedite it and someone would call in a couple of days to follow-up, again, that didn't happen. I 100% without a doubt will never do business with Ashley ever again.

Please read and take take these reviews to heart, they are real. Their service is horrible, their items out of their warehouse are horrible. So far i have had 4 couches not pass inspection at the ware house and could not be delivered and one came on the truck with a big hole in it, ( not sure how that passed their inspection). Now they say wait another month. I want a refund. I wish I would of read these reviews first and not purchased from Ashley's, Buyer beware! Take all these reviews to heart!

Absolutely the worst buying experience I have ever had. It is a wonder how you are still in business. Order held up over a month because of a mistake that the sales rep made at the time of purchase. Inexcusable. Would be zero stars, if possible.

Ashley furniture is the worst. If I could I will give them a big fat zero. I am on my third delivery attempt. Each time they have cancelled my delivery the day of due to missing part to my sectional or not having any of my order in stock. And their customer services and supervisors are the worst. They don’t even know what is going on half the time. When they call us to cancel our second delivery attempt all 7 seven items were not in stock except for my sectional. Two days later I called customer services back because I had not heard anything back from them about my order. Spoke with a supervisor and she told me now all of my items were in stock except for my sectional. How is that possible that they can have my sofa one day and then two days later no sofa. I am truly considering canceling this entire order.

Been nothing short of a nightmare ordered two bedroom sets, living room set and bar cabinet all in October one of the recliners was damaged, bar was damaged no master cabinet had to wait for tec to come to house took a month then the tec ordered parts the bar had to be replaced six months finally that got repaired the bar they told me January then March then they was told July then September now being told November these people are the worst

This company is very unprofessional and unorganized. I've been injured and they haven't even refunded me my money for the furniture that was returned over a month ago

I would give zero stars to this company. The reviews say it all - do not purchase anything from Ashley Furniture! I purchased a chair which popped a button in the first week. I will be making my fifth call, which takes an hour just to talk to a live person, in another attempt to get satisfaction on the warranty. Each time they assure me I will get a call back in 24 hours. I have yet to hear anything from them. I have been a customer of Ashley Furniture for over 15 years, but I will never buy another thing from them.

I have had Ashley furniture credit for a little over 2 years now and I have purchased many items and I pay for them all during the promotional. Channel. So I have never paid any or paid any interest at all🙂 about 5 months ago I receive an email saying my My credit limit has been lowered so I called them and asked them why customer service there's no help. So a couple of weeks later I received that my account was closed Once again I called them and customer service could not give me an answer. I am so so upset, I love my items I've purshased and I've just about refurbished my hwhole house 🏠 was just getting ready to by a new couch and loveseat. So with that being said my credit took a big hit for no apparent reason, and I work so hard and long to To build my credit up. Very very frustrated Ashley

I honestly don't know how you stay in business. Buy your furniture anywhere else besides this company

Horrible Customer Service, off shore and difficult to understand. I purchased two recliners from Ashley, one has a large lump in the arm, the second chair the arm has no padding. I was disconnected repeatedly from Customer Service and asked for a call back if they cut me off again and a call back did not happen. Ultimately an appointment was scheduled and the technician, did not show up! Finally months later a Technician showed up and said one chair needs to be replaced, one repaired. Months later again, we have not received a call back or an email from Ashley. Today a text to Customer Service and told that we need to purchase a Warranty to be eligible for a repair, what a scam! The chairs were less than six month old when the first call was made for assistance. I purchased from the Lathrop, CA store on 8/7/2021 and delivered on 8/19/2021. So very disappointed, expected better from Ashley.

How this place stays in business is a mystery. I purchased a sectional and they sent the wrong one. Now they're saying I can't return it because they don't take returns BUT THEY SENT THE WRONG ITEM! This place is absolute trash!

Part of me wants to cry. It should be illegal the way Ashley's is allowed to operate as a business. In all honesty, the attitude of the employees has been polite; however, the lack of knowledge, communication, and operations is beyond HORRIBLE!!! I tried not to write a review, but I can't hold my tongue any longer. I purchased an office desk from Ashley's Arlington, TX on Labor Day Weekend 2021. Yes - 2021. Today is AUGUST 17, 2022, and the desk is still unable to be setup. My delivery date went from November 2021, to March 2022, to June 2022. Once it was finally delivered, the LED lights did not work. Ordered brand new parts, the tech finally came out (which was a no call no show on my first scheduled date of 7/5), and only one set of the new LED lights worked. Now, another order has been placed on July 26 and won't be here until the early part of September. SERIOUSLY!?!?! I'm not even providing all of the excruciating details from talking to employees and the back and forth from store to 3rd party. One example, when they FINALLY told me it would be delivered in June, they left me a voicemail to call and setup a date. When I called the number back, I had a guy tell me my desk is not available and won't be here until September. When I shared with him I have a voicemail stating otherwise, he had no idea what I was referring to. Two days later, a lady called me to setup the delivery date. SMH!!! I've actually bought two big ticket items from them in the past with no issues, but this experience...I digress.

I can’t even give 1 star. Customer service is horrible. I ordered a sofa over two months ago and no one can tell me when I will receive it. I was told to expect it a month from the purchase date. I’ve had two missed calls then an email asking me to call and set up a date and time for delivery. When you call the number you get some impatient and rude representative saying they don’t know how to help and they put you on hold for over ten minutes only to say that someone will be calling me back within 48 hours. It’s well over 48 hours and still have not received any information! Do not buy furniture from here!! I will NEVER deal with this company again!!! Horrible!!!

Worst company!!! I ordered my dining set in March, they delivered half of the set and later they said the chairs were discontinued. I chose a different set,after going through hell of staff lying about delivery dates, set was delivered end of July. The delivered team pretended they forgot the legs in the warehouse. Customer service told me we will mail the legs in 7 days. I called today it’s been 15 days, the lady said it will be until September!!!! What, why if they forgot the legs. Lies, Lies!!! At this point I don’t see this happening. I have no dining set. It’s been hell!!

Salesman automatically added things to my order that I was unaware of. Also, the billing with credit card companies is very confusing. I've got information and bills coming from 3-4 different names of companies and some are still related to Ashley, some are another financer. I feel like they try to confuse you so you don't know what's coming. Also, when getting my "receipt" at the store, it's a bill that shows what you've ordered, NOT what you will pay monthly! I didn't appreciate that either. I will NOT shop with them anymore! I'd give them 0 stars if I could!

I purchased 2 night stands, and 2 dressers earlier last year. The smaller dresser drawers never functioned properly. They were stuck and off of the tracks. Instead of replacing what was clearly broken. We had 3 technicians visit. Each time the drawer became less functional. There was no resolution even wth corporate. So don't believe the "protection" plan scheme. All 3 technicians said it was obvious the tracks were damaged with shipping.

I bought a couch that was scheduled to be delivered by July 1,2022. Delivery was then rescheduled to July 15th. Finally I was told on the 15th that Delivery was delayed to near August 1st. I canceled my order on the 15th and I have yet to receive a refund. I can't reach a representative at the store or corporate office. Very poor service and I'm about to go viral with letters to the editors of 5 regional papers as well as the better business bureau and social media.

Ridiculous!! first they said everything was in the warehouse, and then called talking about they will deliver it on August 3RD instead of the first because some parts not arrived yet and then to the 13Th and now they called and said it will be the 17TH what a BULL???

Tried calling Corporate and was redericted to my local store again. Will send my complaint Via Old Style Postal Mail

Terrible customer service

0/10 would recommend 1. we received a call from Ashley’s saying the item we had paid for ($699.99, not including tax or delivery fee) was discounted and that we could stop by to reselect or cancel. We were already not pleased with the service so we decided to cancel. We went to the store and we only got a refund for $480. Yup, that’s right they took a fee for them discounting the item. 2. When we first went in to the store to pick our items the sales man did not tell us he was including the protection ($300) on the two items we were purchasing. I ask for the total before he took our Ashley’s credit card and he specifically told us it was 1500 when in reality is was 1800 because he included the the insurance WITHOUT ASKING. My husband and I walked outside with our folder and finally got to see the itemized bill. We were upset at seeing the additional charges. I immediately walked back inside and he didn’t even know want to say when confronted. He made the changes on the itemized bill and we signed. I thankfully asked for a copy. Afterwards, there was email communication in which we were assured that the unwanted insurance was getting removed. After waiting additional time for our first delivery, the insurance was STILL listed on it delivery statement. I eventually had to call the Ashley’s credit card and I am currently working with them to get the charge disputed. 3. Overall, Ashley has taken about $600 from us and we have literally nothing to show for it (we are praying that our dispute gets approved and we can at least a get $300 back). That’s money that we worked hard to save for the nursery of our first baby. I’m mad at myself because pregnancy brain is real and unfortunately I am not as alert as usual when it comes to all this. I went to to Ashley’s because I THOUGHT they were a trusting place but they aren’t! They take advantage of people. We will NEVER go back to Ashley’s and we will make sure none of our family and friends do either. On the other hand, we 10/10 would recommend you visit the Nebraska furniture store instead. We had an amazing experience and they have free delivery! The furniture for our nursery will be delivered THIS week. No need to wait weeks for your furniture!

If I could give no stars I absolutely would. My experience has been horrific. I purchased a bedroom set 7/16 the salesman said everything was in stock and I could get it delivered 7/18. After paying the delivery date changed to 7/20. July 20th came and no furniture. I called the store and the updated delivery date changed to 7/24. I get an email that due to a back order (from an item that was supposedly in stock) the delivery date was changed to 7/26. July 26th comes and I get half of my delivery a dresser and mirror. My bed is supposed to arrive 7/29. Today the delivery men come and say we are just dropping off the boxes and the footboard is at the warehouse and the SAVE team is coming soon to set everything up. Five hours later and no one has arrived. I call Ashley delivery and am told the footboard is on back order and won’t be here until 8/1. And the representative said “ Wow, they really messed this order and delivery up.” The McDonough, GA Ashley Furniture store has some incompetent workers and management team, especially Ricky who said he is a member of the management team who instead of listening to the customer concerns wants to justify why Ashley Furniture is right. My family and I will not purchase from Ashley Furniture again. And despite numerous calls to corporate and numerous tickets created and emails sent I am still without a bed and there are just furniture boxes in my room. I am beyond livid and frustrated. Not to mention missing work with from all the failed delivery dates.

TLDR: Ashley Furniture robbed me. Their quality assurance and customer experience is horrific. I would give them 0 stars if I could. On June 12, 2022 I ordered the Amici Sectional from Ashley Furniture. I paid a total of $1,233.37 for the Right-Arm Facing Sofa, Left-Arm Facing Loveseat, and No-Hassle Delivery + Assembly. Delivery was scheduled for June 24, 2022. On the day of my delivery, I noticed multiple stains and frayed edges on the item. Due to the damage, redelivery was scheduled for July 1, 2022. I was told that extra steps towards quality-assurance would be taken and that this was just a one-time mistake. On the day of this second delivery, I was brought the EXACT SAME damaged couch, only this time there was a little piece of red tape on the corner of the item. The delivery man told me that the tape was to indicate that the piece was damaged so that the warehouse didn't distribute it. After speaking to customer care, third redelivery was scheduled for July 7, 2022. On the day of July 7, I did not have high hopes. Sure enough, when the delivery men removed it from the packaging it was clear that a support beam within the couch was snapped in half. It was such a bad break that the beam had ripped the fabric of the couch. At this point, all I wanted was a refund. I called the customer care line and was told that since delivery had been attempted 3 times, they would cancel my order and refund my purchase. I was told that I could expect a refund within 14 days. It has now been 21 days and I have not been refunded. Customer care says that my account shows a zero balance, meaning that they don't owe me anything. I have multiple grievances that I would like to voice: 1. Ashley Furniture has effectively robbed me. I have no merchandise and they have $1,233.37 that I was assured would be refunded to me. According to North Carolina law, this is a Class H felony and punishable by 4 to 8 months of incarceration. I state this not because I have any naive belief that a corporation this large would be brought to justice, but solely to provide some context for the gravity of the situation. 2. To deliver a broken product 3 separate times is simply careless. Even a company that takes extreme pride in its merchandise may make a mistake every once in a while, but 3 separate times suggests negligence. Ashley Furniture has demonstrated a complete disregard for their product and quality assurance. 3. Multiple times throughout this experience, I have been told by customer service agents that someone would contact me within 24 hours. Not one single time has this happened. If I did not reach out to the company, nothing happened. Every time I called, I had to reiterate my experience. Often, I was directed to another department and had to relay the information all over again. This system is entirely inefficient and only furthers my point that Ashley Furniture is incapable of running an effective business. At this point, I am exhausted. I do not have the time or the financial capital to fight this company. I simply want my money back, and I want those in a position of power within the organization to recognize that this is an egregious way to run a company.

I purchased a sofa May 2021. In less than one year the leg rest stuffing migrated to the edge, it took Ashley furniture 6 months to fix and then my feet were 6" of the ground but according to Ashley furniture it was restore to it's original beauty and no further action was needed. Do not know about you but if my feet were not touching the ground when I visited Ashley furniture one year ago, the sofa would not be in my house today. Beware

Purchased a 10,000 bedroom suit in Huntsville Alabama that took over 6 months to receive. Once the furniture was in I was rudely rushed to schedule delivery. Once the furniture was delivered the drivers told me that if there was an issue with any of it call the store directly. Once the furniture was inspected there was damage to the mirrored dresser. Scuffs as well as a drawer that was off track due to being bent. The headboard also has a small tare. Contacting the store I was told to call customer care. Customer care asks that you send pics of the damages which I did. After a week an a half of minimal response and asked to send the pictures a second time I was told that a 3rd party would have to reach out to me about coming into my home to repair the furniture first and this would take 24 to 48 hours. After several days I still have not spoken to anyone. I contacted the store again just to be told there was nothing they could do and that the furniture should have been sent back w the drivers if it was damaged. Very dissatisfied and disappointed w how this situation is being handled and wish I'd asked more questions initially. You wait 6 months to get expensive furniture just to be jerked around if its damaged. You purchase directly from Ashley but have to deal w a 3rd party if something is not right. Nice furniture but the customer service is TRASH which is the most important part of a customers experience. NEVER AGAIN and I mean NEVER!

In 2019 I bought a sofa from Ashley Furniture and purchased a warranty. While laying on the sofa, I turned over and the frame broke. I’ve called in for repair and after sending someone for inspection, they say the frame is not covered. The sofa is barely used and I’m still paying it off. The frame is a major component of the sofa. If it’s not covered then what exactly did I pay for? Either honor the warranty or return the money I paid for it.

Went to Ashley’s furniture in Fredericksburg, VA where I opened up a credit card and bought a chess. I was told it’ll be 12-14 weeks before I get it and 7-14 business days for my card. I got constant text reminders every 10days stating they are looking out for my furniture and will let me know when it’s at the warehouse for pick up. It wasn’t until April when I got the text that it was ready for pick-up. I go a hour away just to pick up the wrong furniture then had to drive across town to the showroom and confirm, they shipped the correct furniture which again wasn’t ready for pick up until June. When I get home the furniture is damaged in the back it took multiple phone calls to get through to a rep to open a claim in which our last communication was 6/23 when she stated they are still working on this and should be ready for pick-up next week. It is now July 20th and still no updates, I called and emailed and no response. Financial people through Ashley’s are calling for payment and I have still yet to receive my card. I do NOT recommend Ashley’s at all.

I would like to file a complaint, ordered an accent cabinet way back in December 2021, from the Sacramento branch. It was delivered in April 2022 but they were missing shelves. Been getting the runaround and we are tired of waiting for Ashley to make things right. We communicated back and forth with the store sales rep and kept promising the parts will be delivered. The parts replacement has been ordered and first promised to come in June, still nothing, we are into July now. I talked to their customer support and now it says expected to be delivered in August. then a customer service rep reached out to me after reading a review I posted on google, made another promise to rectify the mistake. Whoever I was talking to arranged for a replacement to be delivered 7/16. I had a confirmed delivery between 8:45 am to 12:45 pm, Saturday, July 16, 2022. An hour after the window, still nothing. So I reached out to customer service again only for them to tell me the delivery is not coming that day. No one bothered to reach out to me before hand so I didn’t have to spend my Saturday morning waiting for something that was not coming. Now the agent tells me I have to wait 48-72 hours for someone to contact me regarding the foiled delivery. This is very disappointing and really inconvenient. I have been waiting 7 months for this cabinet and all I’ve been getting are promises and false information. This is beyond ridiculous. For such a big company like Ashley, to not be able to provide some missing shelves.

You get good customer service right up until you buy. After the sale it down right horbal delivery people were in a hurry as we were probably the last ones. Rapido Rapido. After noticing that the chair wobbled and a stitch coming out we noticed two cuts in the furniture. Poor quality will never buy an Ashley product again. We have spent a lot of money there.

We purchased a dining room set in Arizona and are very disappointed in the quality of this set. They have changed out the table top with a new one and it was the same disappointing POS. We would like to return it but Ashley tells us here in Az that we cannot return. We would like to select a different set and return this set we have, but they keep sending out another new table top. Don’t buy from Ashley furniture their return policy is terrible and the customer service isn’t any better.

I went to the Hoover, AL store on July 3rd, 2022 to purchase a sectional sofa. The total cost came to $3895, I decided to do a down payment of $1000. The salesperson swiped my card for the full amount of $3895. I requested they refund my money back to my account and it still hasn’t happened. I spoke with someone there on July 6th by the name of LD and also the day before that I spoke with someone name Mia, Nothing has been resolved and the staff in the store doesn’t seem to care. I’ve been shopping with Ashley for many years and this is the worst experience I’ve have with them. LD, who said he was the store manager shouldn’t be dealing with customers because he has no compassion. I have close to $4000 in limbo and all he said was “we’ve done all we can, you’ll have to wait until your bank deposit the money back”. It’s been five days and no deposit.

Bought a large sofa online. They sent the wrong color and now they want me to make arrangements to have the old one donated before they’ll make it right. They do not take returns on this item I was told. Cannot get anyone on the phone, it’s all email. Buyer beware.

Purchased a living and dining room table from Ashley furniture. Provided all my information to secure the purchase and was provided free shipping, my address is 2hrs away from the Ashley location it was order, mind you the receipt has $0.00 shipping but I am being told though the order is out of their range, and I am asked to pay $200 shipping. Prior to Ashley slapping on a $200 fee, I was told I can receive up to two partial deliveries but I only need one because my living furniture is available but I would need to pay an additional $200 for that delivery on top of them delivering my dining room table. Not to mention I have been waiting for answers since June 15 (their activity log has a record of your calls associated with your orders). By far the worst business and communication structure, corporate, customer service and the main offices have not been helpful because communication. Made me question how have they lasted this long.

Zero stars!! Overpriced junk with a worthless warranty!! Furniture is expensive but cheaply made. The store I purchased from closed and I was told corporate would handle. It has been months with no response other than message has been forwarded and I would be contacted. NOTHING!! Horrible furniture, worthless warranty and no customer service. Do not buy unless you are looking for expensive disposable products.

I purchased the Lettner dresser and nightstand on June 7, 2022 at the store in Stonecrest, GA. The nightstand was delivered as scheduled; however, I have yet to receive the dresser. The first reason provided was, "It's on back order." The second delivery date, June 22, 2022, was not facilitated and rescheduled to June 28, 2022, and I received a called 2 hrs. prior to expected delivery stating, "It wasn't put on the truck for delivery!" THIS IS NOT ACCEPTABLE CUSTOMER SERVICE!! HIGHLY UNPROFESSIONAL, AND DECEITFUL. When I made my purchase, I specifically asked if the furniture was in stock because I experienced extensive delays with a previous purchase.

I was told 2 mos back log on the dining table and chairs and server. We now have a delivery date july 21 exactly 5 mos since ordering.3 weeks ago theyre website said back in stock but my server just arrived at the warehouse and chairs not arriving for another 2 weeks, so at least 5 weeks to get the chairs after seeing it was back in stock. I wont order from them ever again. ive had to constant call them just to get an update some things arrived in the warehouse. The dining table arrived in warehouse several months ago. Still sitting there. Went to the store and they sold the floor models of all the furniture I ordered.

Huge shipping delays, no customer service beyond the sales people. Consistent lies about what parts of our delivery have arrived and what has not. Cancelled our order, been waiting over 5 months for a refund. Good luck. As beautiful as the furniture is, would not recommend purchasing with Asley unless you can walk out the door with it in hand.

At this point, I'm just laughing at how TERRIBLE their customer service is. I purchased guest room furniture within the "in stock and ready to ship" tab. Well. SURPRISE, it was NOT ready to ship. Now we are moving to our new house and I'm trying to change the shipping address. You'd think it would be such a simple task. NEGATIVE. I've been trying to get this done for days. I've tried the message center on the website, tried calling (keep getting hung up on) and even tried changed the address on FedEx website. FedEx takes 5-7 business days because they have to verify my address or whatever... but the items will be delivered by Sunday to an address I will no longer be at. I've been told I'm "in the wrong store chat" but I am not able to change the store chat. I was told "the order is still processing so they cannot see it". I've been told I need to call customer service, but no one will stay on the phone long enough to last. I will never shop here again.

For 6 months I’ve had ongoing conversations with service department and appointments with technicians referencing a bad mattress I purchased from ASHLEY STORE. I have developed back issues. The mattress is a low grade product. They were not willing to replace based on some measurements. Measurements have nothing to do with the problem I am having. Now I understand why the rating of 1 is given……

Our Prescott sales person, Brandon, and the office staff get 4 stars. Ashley Corporate gets 1.5 starts. I get it! Covid, cargo ships stuck offshore, and political challenges created the perfect storm for those of us who may be lacking patience and understanding. And it definitely exposed companies lacking in adequate risk management and inventory tracking systems that need to be overhauled. Try the Japanese Obeya system. Customers might be far more understanding of the delays if the retailers kept them informed rather than the customer sitting on hold for 2-3 hours.

I purchased the Klasholm dresser that is made by Ashley. When I went back less than 6 months later to purchase the chest of drawers, it had been discontinued. When I asked if they had any in the outlet store, I received an, "I don't know" from the customer service rep. I need this chest of drawers to complete my bedroom. "I don't know," is not sufficient. Somewhere there has to be one out there. This happened to my niece as well. You go and purchase a piece and 3-6 months later you go back to purchase the other pieces and they are "suddenly" discontinued. When I posted on Facebook, some of my friends came back with the same experience. I will never purchase from Ashely again. It appears they "discontinue" items and then want you to either purchase a whole new, and more expensive, line of futniture.

I have never been more disappointed and upset. We purchased an expensive Tempur-pedic mattress and adjustable base. They told us a week maybe two delivery time , but not to worry it is in stock. We were lied to just so they could make the sale. I’ve been calling for 2 weeks, 1st call they said it was in the warehouse going through quality control. Next call I was told the mattress is in the warehouse but waiting on the base. Next call, the manager at the canton, GA location said she was emailing the warehouse and would call me back, never heard from her. Now I can’t get anyone on the phone, yesterday I was on hold over 3 hours and had to hang up. You can’t get a live person. I want to know where my bed is, they have our $$ we have nothing. At this point we’ll have to go into the store which is an hour away just to get an update an speak to a live person. It’s sad I really wanted this bed but for mere principal I have to cancel it.

I ordered my furniture online, and it was delivered before I had to move out of state for work. When I unpacked my furniture at my new place, I noticed 2 of the feet on the sofa were defective. I immediately called Ashley and received the run around from them. I was told by customer care that since I moved out of state of purchase, the initial1-year warranty was voided, and the distributors who delivered my furniture could not fix it. Then I asked if they could contact the local distributor here in my new town to assist, but sadly they refused. Then I contacted the warranty department, and they created a claim but could not assist because it was a manufacturer problem. Now I have books under my new sofa to hold it up because no one wants to fix it, and I have a warranty. This is preposterous!

If you like expensive, broken and moldy furniture, with sarcastic and rude sales reps, shop here.

We have had a horrible experience with Ashley, particularly the store located in Hoover, AL. We purchased furniture in June 2021, expecting it to be delivered within 8-12 weeks. A year later we are still waiting on several items. I called today (6/13) to check status, was told only 1 item in warehouse, but not same item that was there last week. When I asked about the other item, I was informed they occasionally move furniture from one PO to another if a customer is waiting on an item to complete order. At this rate, I may never get all my items. I will never buy from them again.

Furniture was delivered to me defective. Call Ashley Furniture and every time I call I get hung up on by the customer service reps. It’s a negative experience

We made the mistake of ordering a dining room table and chairs from ASHLEY FURNITURE in February. It has now been 16 WEEKS !!! Every excuse in the world as to why it is not here yet!!!! NEVER TRUST. BUY or BELIEVE ASHLEY FURNITURE !!!! It is a SCAM !!!!

At the time I'm writing this, there are 188 reviews for the Ashley Corporate office, and the overwhelming majority (estimate 90%) are one- and two-star reviews. Anything higher than that should be treated with suspicion as a bot, a paid-for review, or an employee trying to make the company look better. I purchased a bedframe and two night stands from the San Antonio location on December 12, 2021 and scheduled delivery for December 28th. I was also talked into buying a "bunkie board," which my wife and I had never heard of, but the explanation seemed to make sense: It prevents the slats from permanently deforming the mattress. We were told that the nightstands were on backorder, but they would be delivered as soon as they were in stock, which was expected to be a month later than the first delivery. The delivery department immediately started calling us and attempting to schedule a delivery, despite our already having scheduled one. "You can't schedule a delivery that far out," they told us, so we contacted our salesperson, who had given us her number "If you have any questions," you know, the way salespeople sometimes do. She said she would look into it, and that it wouldn't be a problem, and that our delivery would be the 28th as we had wanted it to be. Someone from the shipping department reached out the day of our expected delivery, during our expected delivery window, and told us they wouldn't be able to deliver it that day, but that they "probably" would be able to on the 29th. The slats were also on backorder, so we weren't able to use the bed frame. The slats and nightstands were not delivered until two months later, and the slats were missing support-brackets which allow the weight to be distributed on the slats' legs. So we still couldn't use the slats. I tried calling the store and eventually spoke to someone who assured me the missing piece would be sent, but would not confirm when, and said there was NO way they could provide a tracking number. I waited two weeks and tried to call the store back, as we still had not received the pieces we needed to actually use the bedframe. I could not get ahold of anyone at the store; the phone would ring and ring, and the only numbers that went anywhere went to voicemail (which they're never going to call back, you and I both know that). I went to the online chat and I was told that the piece was still out of stock, and was given an "acknowledgement number" as part of the request being escalated. I have contacted the chat in April and again, today, May 17th, 2022. In fact, I am currently on hold with the chat for 27 minutes (as of the start of this paragraph) waiting on any update on this missing piece which we haven't had for FIVE months since the bedframe was delivered. I am not the only person who is having an awful time trying to pin down Ashley customer service. Look at the other 1-star reviews. This company is a farce, and the only reason they stay in business is because they have the most stores and people keep giving them (first-time only, I'm sure) business. Please, if you've read this much of my review, buy your furniture from anywhere BUT Ashley. Go to IKEA, or even Craigslist. There are probably Amish craftsmen within an hour drive of your city who can make you exquisite furniture with none of the headache that Ashley will give you.

I went to the Shakopee location 4/20/2022 with my husband. We were looking for a bench with storage. We spent 30 to 45 minutes and NO one asked to help us. There were at least 6 people sitting in their chairs looking at us, cracking jokes, and not one of the men made a motion to help us. We will NEVER return. Good thing they aren't paid on commission, they would all be losing money. They either need more education on how to do their job, or fired for being lazy! I only gave 1 star because I had to prior to writing my comments.

I believe they try to provide a negative customer experience for their customers. Speaking to a decision marker is incredibly difficult. I've waited over six months for furniture that I was told would be delivered in two weeks. Our furniture is damaged and the warranty team will not fix the furniture. Every time I try to call someone I just get transferred multiple times then hung up on. I would highly recommend no one does business with Ashley Furniture in the future.

Probably the worst furniture buying experience ever. Customer service is a joke. Talked to 4 different people about my order and got 4 different answers. Was told that our furniture would arrive April 8, then the 20th then found out one of the customers service people cancelled my delivery date after I called and wanted them to deliver what they had for the 20th. I have no idea how they claim to be "the number one furniture store". Save yourself a headache and don't buy from here.

I had the worse experience with Ashley. I bought a $700.00 couch which started to fall apart with in 3 months. I will NEVER buy from Ashley again. Also getting a hold of the store on the phone was an ALL day job. There customer service is very very bad along with the way the phone is answered. I would have given a ---10 if I could.

I ordered a couch online expecting it may take a while to reach me due to back orders. Because it took much longer than estimated, I reached out to customer service multiple ways and ultimately was guaranteed it would arrive today and that I would be issued a discount due to my trouble reaching customer service. Today I called when my delivery did not arrive and was told none of my customer service interactions were recorded, they never could have delivered it today, and my partial refund was never processed. I had taken the day off for the delivery and moved out my old couch to prepare. Earliest estimate now is a month away. I canceled it. I don’t know who the 2 associates were who promised the refund and the delivery date 2 weeks ago, but they recorded nothing, and it honestly feels like a scam.

This could possibly be the worst furniture buying experience of my life. Quick to take my money. Slow to deliver. Poor communication. Lied multiple times about delivery dates. Changed delivery dates without telling us. No shows at multiple delivery appointments. Only one or two pieces get delivered at a time. Extra long hold times. Uninformed people answering the phones. The pieces they did deliver are sub par. Please take your business elsewhere or you will regret it.

Worst furniture experience ever. I spent $12,000 at the Victorville, CA store in one setting in December 2021. While paying cash, they assured me I’d get everything on the needed delivery date late January 2022. And if some items were back ordered, those items would be delivered shortly there after. Fast forward to delivery date: my bedroom set is missing the dresser and nightstand, my daughter’s bedroom set is missing the headboard (bed can’t even be assembled), my sectional couch is missing the center seat and yup, my dining room set is now 3 months back ordered. If I could go back in time, I’d never of set foot in that Ashley furniture store and gone with a smaller more reliable company that actually believes in customer service and not giving their word unless they’ll hold up their end. I’m a retired vet, single father and my daughter’s bed is still not assembled.

WASTE OF TIME DEALING WITH IN-STORE SUPPORT. CALLED MULTIPLE TIMES TO THE AVON, INDIANA STORE AND STILL CAN’T REACH ANYONE. WILL TAKE MY BUSINESS SOMEWHERE ELSE!

I am beyond disappointed in the damaged furniture I keep receiving, five times. You claim #1 furniture store. I sincerely question what has made you #1.

Purchased a bed and bed frame on 9/13/21. Was originally not delivered when said. On 2nd delivery date, the two guys who delivered put a dent in ceiling, were not able to assemble, and spilled and left packaging material all over the floor. They also did not speak a lick of English, so I was unable to discuss the situation with them. After weeks and hours of trying to get it resolved over the phone, I finally went back to the store and spoke with the store manager. They sent another team that didn't have the right parts. It is past the point of ridiculous and I am considering filling suit in small claims cour

Terrible service delay after delay lie after lie

worst experience returning mattress right after tried first night talk to the store and corporate i will not shop

Been waiting for 4 beds at a 1,000 apiece since april 10th over 7 months now 2 of the beds are for our grandchildren who lost their mom in January so sad

I bought a new Ashley recliner from a furniture store other than Ashley on Wed. Thursday it broke. There was a broken piece of the chair on the floor under the chair and now it wont recline correctly and is impossible for me to put the footrest down all the way. Brand new one day, broken the next. wow Ashley why do you sell such junk? I wont buy Ashley products again.

If I had the time to list all the errors from delivery to service I would be writing a book. I will never make the mistake of ordering from here again!

Customer care service was terrible. We had ongoing issues with our sectional for over a month. Corporate kept closing our cases without ever calling us to explain why the case was closed. Multiple times they closed our case and refused to work with us. I would call corporate and they would tell me to call the store. But the store would tell us “it’s up to corporate.” I finally got fed up and asked for a full refund because the order was incorrect multiple times and the furniture looked awful. Corporate also doesn’t care about what their technician recommended. So if a tech comes for a diagnosis, their words are meaningless to corporate. I spoke to one guy who hung up the phone on me. I thought he put me on hold to speak to his supervisor but he actually just hung up on me. I called back (after waiting 1 hour. Twice. Because man #1 hung up on me) and asked to speak to the supervisor since the call people were not helpful. He got me to a gal in Escalation who told me she was “basically a supervisor.” FYI, she is NOT a supervisor. After days of no response and being told that she was getting closer to possibly getting me a refund (which was a total lie) I finally asked her to call me even if she had no updates. I was finally given the okay for a refund from her supervisor. HOWEVER, days later the store called saying corporate has no authority over whether or not I receive a refund back onto my card or as a store credit. Ridiculous! After confirming a pick up date and asking for a refund back onto my card, the store said yes. BUT! The day before pick up, I called the corporate office and store and was told my pick up was cancelled! Why? Who knows! So here I’m waiting again, hoping I’d get a refund back onto my credit card. I just want the sofa gone and my money back!

I’ve been waiting on a headboard since March 31st almost 7 months 😞 . This is incredibly horrible 😣 . I have the side rails and footboard but no headboard incredibly disappointed. I would recommend buying if you want your furniture over half a year later or more .

Terrible service. I recieved a bed with the wrong parts. Had to push with service when they quoted 2 months for delivery of small parts. Finally got them sent sooner only to find out the sent the wrong parts again. The parts are labeled, and I now have 6 lefts and 0 rights. A supervisor is never on after a normal person gets off work. Do not order from them or their product from other retailers.

The chat line could not help me and placed me on hold for a long time. However! When I called the Office in WI they were great. They helped me with my issue and researched to make sure the part I got was the correct part. I am very pleased that the Parts department was willing to help me and work with me to get this corrected.

This company is the absolute worst. The customer service people are so rude and do not care to help at all. I have been dealing with this issue for a year now and no one will help me. I have been approved for a sofa replacement because the sofa is completely coming undone. Ashley furniture sent me an email stating that they would replace it to my apartment with no issues. I have had nothing but issues. This company likes to just pass you around and not help. I was even dealing with the escalations department in Tampa and dealing with Timothy, Narlina, Floyd Melissa and they were all liars. They all said they could help me and get this problem resolved. I am still dealing with this and no one will help me. This is not how you treat a customer who has done nothing wrong!!!!

If I could rate a negative I would but that is impossible. I purchased a 14 piece couch set back in 2019 in which the whole left side of the arm broke (the wood was broken) which caused the staples to then fall apart. They did not fix it instead they refused to fix it and I still paid. Fast forward to 2021 I purchased a Prentice bed, nightstand, and a dresser which is over 2800 dollars. The company did not contact me in 6 weeks but continued to get rid of it out of the warehouse and sell it to someone else. If it was not the bed it was the dresser, it has now been 3 months and still nothing but said they can get it to me in additional 12 weeks. This has by far been the worst furniture store that I have shopped at. I would not even waste my time nor money. The sales people do not care unless it has to do with commission, after that you can not get any help. Ashley's still require you to pay FULL PRICE plus INTEREST for furniture you will not receive or is completely broke.

My wife bought 3600 living room set from ashley and it took 4 months to get it and within 3 months it looked like we bought it from goodwill. Made a claim and got nowhere with it. They talked to us like we were trash. Will never buy a ashley product again. Biggest crooks!!!!

My father in law ordered furniture online with Ashley at my suggestion. He paid for the furniture to be put together by Ashley which they refused to do since part had been shipped and the other delivered by truck. Excuse being that shipped items do not count and only stuff delivered by truck would be assembled. Imagine our confusion since it was their decision to ship as all items were ordered at the same time. The order was a dining table, chairs and barstools. Chairs and barstools were shipped and table delivered. Not only was the driver rude but customer service was beyond rude. His whole house still needs to be furnished but Ashley will not get any more of his business nor will they get ours. Incredibly poor business practice and non existent customer service.

BEWARE OF THIS STORE! Bought a table at the Lakeland FL Ashley's and when delivered, one chair was missing, the delivery guy had my husband sign for furniture assuring us they would be back the next day with the other chair. Well that was a lie. took 1 1/2 weeks to get the other chair and a bunch of hassle. Ashley didn't believe we didn't get it. During that time we felt the chairs were poorly made and wanted to exchange them for other chairs and happily pay the difference. After another week we were told there are no returns once it has been delivered. WHO DOES THAT!! SO IF YOU DIDN'T SEE A PROBLEM WHEN THEY DROPPED IT OFF YOU CAN'T CHANGE IT!!! This is the short version bc to get to this place we had to visit the store twice to talk to the manager (you don't get to) instead account managers take care of you. They lie each time you call and you are left on hold over 30 minutes. There has to be a case made for any issue. VERY POOR CUSTOMER SERVICE AND QUALITY OF MERCHANIDSE. NO MORE ASHLEY FOR US OR ANYONE WE KNOW!

If i could gave a zero rating, i totally would. I have been trying to cancel an item for 2 months and every interaction with any of the customer reps have been a nightmare. No one knows policies and produces and i have literally been lied to multiple occasions. After what has been a nightmare experience, the wrong item was canceled and the item that i repeated called to cancel was 'delivered' although i never never signed for it and no was it delivered at any point to my door. This truly has been the worst customer service experience and i honestly don't know how they continue to be in business with this level of incompetence. One thing i know is that i will never buy anything from this place again

Bought the Ashley headboard online to avoid contact during Covid. Delivery no problem. Unit was easily scratched and screws supplied have stripped after 4 months of normal use. Much time and money to repair and make it strong enough to use as ornamental headboard.

In December 2016 I spent over $5000 on all leather reclining sofa, loveseat, and recliner and a 5 year Elite Guardsman warranty. Glad I did because the loveseat had the leather dye cracking and wearing off in 2017. In December 2020 I tried filing another claim for the same thing happening to the loveseat but Guardsman came up with bogus excuses to void the same warranty claim. DON'T BUY ASHLEY FURNITURE PRODUCTS!!!!

Worst company ever with the worst customer service! I ordered my bedroom furniture and sectional in July and paid for in FULL. Three cancelations in October even though I had confirmed each delivery. I took time off work for the delivery, only to have it canceled. Reschedule for Wednesday and no call no show on the truck. Rescheduled for Saturday and no truck, only to be told that my items are somehow missing. Went down to the local store and was told my headboard only was somehow found and that it would be delivered on Wednesday this week. Oh and part of my sectional won't be done until December 31st!!! That's 6 months of waiting on furniture that they said would only take 8-12 weeks. Their customer service is terrible, I've had a complaint escalated to Alb and I can't get email responses other than it will be delivered. Worst company ever! If things disappear in Wednesday ill be calling for a refund and they can come pick up the peices to the bed I've had for over a month without being able to set it up. DO NOT GIVE THIS COMPANY YOUR MONEY! They don't care about their customers.**Update, after 2 months and 3 separate deliveries, I finally have my bed and 1 piece to my 5 piece sectional. I confirmed this week 3 times for delivery on November 21st to have 2 more pieces of my sectional delivered, only to be told this morning by their customer service line that Oops my 3 separate confirmations didn't make it to the trucking company. So now, after having my old couch removed, all that sits in my living room is the wedge piece. Oh and the customer service rep, hung up on me while I was explaining why I wanted to talk to somebody about getting my pieces delivered today. NEVER BUY FROM THIS COMPANY!!! SAVE YOURSELF THE HEADACHE ABD GO SOMEWHERE ELSE!

I bought dining room chairs from a dealer of Ashley Furniture a few years ago. The chairs are beautiful if you never use them. Once you start to use them, then you will find the flaws. They scratch easily and it is not wood under the stain. It is yellow plastic that is made to look like wood. Every few months I have to go through and tighten the legs because the bolts become loose. I would not recommend this furniture company. This is the first and last time I will buy a product made by Ashley Furniture.

The customer service is horrible!

I bought furniture 4 months ago and canceled because of no delivery and back orders. Long story short 4 months later I'm still waiting for my refund and I was told it will take another 2 months before I receive my money! I have been out almost $5,000 and I am tired of waiting. If I don't receive my money within 2 weeks I will be going to a lawyer. I don't care after I go to a lawyer how long it takes because I'll be asking for attorney fees and Interest.

Absolute worst experience of my life. Can I give negative 100 stars please? I ordered a sectional in April, delivery got delayed numerous times until August. All that time, nobody ever called me, I had to reach out when the delivery never showed up. Eventually I get delivery in August, with the largest piece missing. So now I have half a sectional, awaiting delivery of the final piece. MONTHS GO BY. Delays continue, again no calls from Ashley furniture. Every time I call customer service the online department transfers me to a warehouse, the warehouse tells me I have to call the online department. I am always being told it's not their fault, the buck is constantly being passed, the customer service rep says its not their problem, the warehouse, the delivery nobody says they can help me, nobody accepts responsibility. It gets worse. I finally get ahold of a customer service rep that says she can help me. At this point all I want is a refund. She tells me they can no longer accept a return on my item and what I need to do is donate my sectional and then provide them with a donation receipt, after that they can issue a full refund. So I do that, I donate it and provide a receipt. I am told it is being processed, then RADIO SILENCE. I follow up with the rep day after day for a week...NOTHING. I call online customer service, explain the situation AGAIN and they tell me I was misinformed and should not have donated my sectional. They admit their mistake, they say they will take care of it. I do not trust them. Currently I am on hold, I have been on a call with 5 different people working on this refund, the clock on my phone reads 2 hours and 11 minutes. I can't believe this, but I also can't hang up and do this again. So I wait. Who knows if this will ever get refunded, and even if it is I am honestly traumatized by this whole experience. What kind of company operates this way? How can you be so disorganized and lost that this can possibly happen? Why can't a some point a supervisor needs to take control and say "This man has been through enough, give him back his money, he has been wronged". I hope the CEO sees this and institutes major change. Honestly I'm owed waaaaay more than just a refund. Avoid this company at all costs. The clock now reads 2 hours and 17 minutes....and counting...

Horrible products and extremely poor customer care! I will not buy again. I bout a living and dinning room sets. From they one items came broken and with mixing items. That should have been a signal that I was up for faulty, poorly built furniture. Alas, two years and half the large sofa in the living room set broke and the almost "impose" warranty, AFI partner Montage Furniture Services in 4 months have not fixed, replace or refund me for the cost of my sofa. I have not solutions and Ashley ones nothing to do with this, albeit they happily sell and collect on behalf of Montage. Montage has not pressure or interest in solving the matter with expediency. It is as if they want me to grow tire and loose my money. While we know that Ashley Furniture is a budget line one does not expect that their products, services and business partners be bad, poor and ineffective.

I waited two months to write this review in hopes that I would be able to rate it more than one star. Unfortunately, nothing ever caused them to rise above this rating. Our sales experience at the local retail store was probably the most positive of our experiences. Jhonny listened to us, understood us, and showed us what could meet our needs. Jhonny told us that due to COVID-19 our delivery could take at least three weeks. We understood and left the store. About one week later I got a text saying the delivery would be at the end of June, which would have been three weeks after purchase. Three days later the date was extended the first week of July. Not long after, the third week of July. Then, the first week of August and finally September 8. Called Customer Care - "We really don't know when the delivery date will be. We can't promise you anything." Again, we demonstrated understanding. Before long, our kid's back starts to hurt from sleeping on a mattress on the floor. I call the local retail store. Jhonny came to the rescue. He found us a bed that was in stock in the distribution center that was bigger and nicer than the one we had ordered and threw in a great mattress, all at a very low price. We paid the minimal difference between the original order and the upgraded order and picked up and assembled the furniture ourselves. Our kid finally had a bed. Still no living room or master bedroom furniture. We call the local distribution center. They said they would set us up for delivery. The day of our delivery I call back to find out that we were never scheduled when the representative I spoke with clearly confirmed that we were. I set up another appointment. This time it was confirmed. I called back the morning of the delivery because I felt like something was wrong. A wonderful representative, Leticia, took my call. She was equally horrified by the fact that I had been scheduled for delivery but that my delivery did not make it to the delivery driver's screen! It was a "glitch." Leticia worked tirelessly the rest of that day to make sure I got the delivery I needed by the end of that day. A truck made an extra trip to do it. Almost the exact same thing happened for the second delivery. I called back, got the problem corrected, and this time spoke with Jocelyn. Jocelyn personally walked me through the whole delivery process and called immediately after it was delivered to make sure the delivery went well. The exact same thing happened a THIRD time. I called back the day before and found out that I was not even on the schedule! Highly irritated, I shared my concerns with a guy named Christian, and he personally assured me he would take care of my delivery scheduling and confirmation. He was as good as his word. Almost three months later, I now have all my furniture--long before September 8. Ashley's inefficiency at resolving basic problems has also been a huge concern. I never received any paperwork about my account or about the credit card associated with my account. I should have received this in 7-10 days after purchase. I called the bank to see if they had the correct address since I recently moved. I was transferred to a customer care department. I told them the story, and they transferred me to a financial department that was actually in Canada! This company could not help me, logically, because I am in the U.S. They did recommend that I call the Ashley Corporate Headquarters. Here's how THIS went. I shared everything I shared above and asked them if they could see the address they had on file for me. Without explanation, compassion, or demonstrating understanding, they transferred me to another department, where I sat on hold for 20 minutes before finally hanging up. I still don't know the address they have on file, what my payment amount is, or what my payment due date is. All this, almost three months later. If it had not been for Jhonny, Leticia, Jocelyn, Christian, and the local retail store manager, who were rockstars, there would be NO stars for customer service. The furniture is beautiful, though.

Worst customer service I've ever experienced. I was sent a damaged piece of furniture and have been trying to return it for over 2 months. I've called, emailed, texted, chatted and nobody seems to be able tip do anything. They claim I'll get a call back but never hear anything. Shameful to treat your customers this way!

Horrible customer service. Called 3 times, left 3 voicemails before my 1 year warranty and heard nothing back. After not hearing anything went to the store and spoke to a manager. He was actually helpful and pleasant (he’s my 1 Star) and got us a representative to talk to. The lady on the phone told us we missed our warranty by 5 days and they would not replace our kitchen table. We’ve had the table for less then a year and have had to get the chairs replaced twice.. We were told this happened because of how we were using the table. It’s just me and my girlfriend. According to the customer service rep we are sitting and eating at the table the wrong way. Don’t do business with this company. They only care about sales and not the customers who have to live with the occasional poor quality furniture they offer

WORST EXPERIENCE EVER. I PAID CASH FOR A COUCH 2 MONTHS AGO AND SUPPOSEDLY HALF THE COUCH JUST CAME IN NOW AND THEY ARE TELLING ME THE OTHER HALF WONT BE IN TIL OCTOBER 28TH. WHO WANTS TO WAIT 6 MONTHS FOR A COUCH AND TOLD ME THEY WOULD BE MORE THAN HAPPY TO REFUND ME THE MONEY AND GOOD LUCK FINDING A COUCH SOMEWHERE ELSE!!

I waited over a month for half of a desk! First half was delivered but you need the other half to use it. I got tired of waiting and having half on my floor called Ashley and representative stated that I am not the only person with this issue not worries we will credit the half that you never received in 48 hours and pick up the other half on 6/30/2020. Pick up never happened called on hold FOREVER just to be told they moved it to 7/3/2020 without my consent of even being called to inform me. I waited all day on Tuesday and took off work! I also NEVER got my refund for the half that I NEVER had! After very frustrating talks with supervisors they said there is NOTHING that can be done and I have to sit and wait on Friday a holiday weekend for pick up of the desk and once it is picked up then I will receive refund for both pieces! This is the WORST customer service EVER ! Tons of other furniture stores out there I will NEVER EVER give one penny to Ashley or City furniture! They will be happy to take your money but if anything goes wrong they will not make it right!

I have decided to cancel my order. I have been extremely disappointed by Ashley's customer service (especially their customer care and Huntington Beach location). I was told by a sales associate that it is wise to place 2 different orders when it comes to my mattress and other bedding. My bedding was not supposed to arrive until July 9th but my mattress was supposed to arrive on June 20th. That certainly backfired as I failed to receive my queen mattress on the scheduled delivery date (6/20) and now I have been sleeping on a floor the past few days. Instead, I got all my other furniture on June 20th including the bed frame which makes it useless without the mattress and is basically wasted space. Also, I planned to purchase a foundation with the bedding but Ashley's website incorrectly directed me to Twin foundations that worked well with Queen foundations. When i spoke with Edgar from the Huntington Beach location, he said he would help me add a queen foundation to my order, but he failed to do so. I have spoken with almost a dozen in-store and customer care representatives and no one has been helpful. In the past 72 hours, I have failed to get an answer on when my mattress will arrive or even where it was. I also want to mention that the delivery men that delivered my bed frame/nightstand/dresser failed to wear their masks during the entirety of the furniture assembly. They also called me an hour before the scheduled delivery saying they had already arrived at my location. My scheduled delivery was at 8:15am and they called at 7:15am. In addition, they failed to clean up after assembly because I stepped on a staple from one of the boxes they brought in.

would have left no stars but i had to leave a star ....delivery was a complete disaster the shipment kept getting return for 3 weeks to an unknown address....was not able to reach a customer service rep to assist...was left on phone for long periods and then the phone would hang up..... finally delivered bed after 4 weeks but without rails ...had to repeat this process AGAIN......at this point i just want my money back

OMG same exact experience as Ryan Knapp 2 weeks for me and yesterday I had a 4 hr window they were going to bring the correct bed Never showed, no emails, calls, nothing I called last night at 8 girl said I can't help you you'll have to talk to the delivery team well what is their number, they don't have one!! WORST COMPANY EVER RUN FOR YOUR LIFE AND SANITY DON'T SHOP HERE!!!!!!!!!!!!!

I have been calling they won’t even pick up the phone for you. Then I went to the live chat on the website and they never came on. At this point I just want my money back. I will never buy from this company again. Called this morning and HR department hung up on me. I am now in the process of opening a court case against this company.

Absolutely avoid this company at all cost. Wrong head board delivered from a franchise Ashley. It’s been 2 weeks and no one will help! I have called the associate more than 10 times. Called customer care. Called corporate office. Called franchise. Each time I get the run around. I have been a loyal customer for years. I guess my only option is to dispute the charge with my credit card company.

Absolute garbage. Nearly 2 months since I bought and paid for my new couch and nothing. All I get is excuses. The local marketing rep is a complete loser. I'd give zero stars but it wont let me.

Their customer service suck! after holding for hours they will hang up on you. I spoke with 2 different people who said they couldn't find my order number. They emailed me the number to call to confirm my delivery. 3 hours and nothing. This is the worst customer service I've ever experienced

Negative experience. Disinterested in customer satisfaction, only their money. Don’t expect quality furniture or service, only incompetence. Never again will I trust them.

I bought a higher end Ashley power recliner 3 years ago, and the motor assembly has broken 3 times - meaning my chair is out of operation for several months each time. Now I'm asking for a credit for replacement of the chair to avoid this chronic recurrence, which costs them $$. They are very difficult to work with because their websites either don;t work, or their fax number has changed to someone else's desk phone number. In all, a very upsetting experience so far.

I bought from Ashley Coralville Ridge mall Coralville, Iowa more than one month ago the item never been delivered, If I call deliverydepartment they ask me to call saledepartmentI am tired of this game.You(ASHLEY) took my money, please I need my item to be delivered. I need my item to be delivered.

GOOD PLANT DROP AND HOOK

Real good service and pleased with salespeople that took care of what we wanted thank you

I'm a truck diver and so I pick up loads going to a few different places. All of the employees are really nice, but one lady behind the desk at the shipping is very grumpy and at times not very nice. Needs to have a better attitude..

Abysmal customer service. Nothing but the run around. Should have cancelled my order. Don’t be like me, but furniture anywhere but here!

Look out for bate and switch, they have one sign with a low price then when your ready to sign $200 more. Report them to consumer affairs. Report to better business bureau. Take them to small claims. Consumers have but you need to report them all of us need to report them it's a paper trail thing. As a whole we can make a difference! Yes service and management are criminal!

They don't stand behind their products-Don't buy. Purchased full living room set including couch, loveseat, chair ottoman, end tables and cocktail table roughly 2 years ago. Delivery and customer service from the beginning were the worst I have experienced. I have had many service calls due to the cushions not holding shape. The pilling has to be taken care of 3 timers per week. My chair and ottoman are hardly ever used and they look like they are 10 years old. I have complained and complained over and over and they just don't stand behind their products. My furniture looks so bad after 2 years I am already having to replace it. I thought I would give them 1 last chance to make it right. I talked to a nice rep who said they understood my frustration and would contact her manager. I never heard back so I emailed today and she said her manager said there is nothing we could do except have it serviced....again. No phone call, just an email stating I would have to have it serviced and pay for it. I will now buy a new set from and definitely will never be an Ashley customer again and I recommend you don't either. Pictures of my 2 year old furniture below.

Only delivered less than half at the items ordered and delivered a $300 mattress when we bought a $1,500 mattress. You can't get ahold of anyone and when we finally did get them to pick the items that were delivered they're trying to withhold 20% 10% for a restocking fee of items that weren't even delivered and 10% order cancellation. These people will bait-and-switch you then tell you that you can't return a mattress even though it's the wrong one you will have to buy another one and pay for the one that was delivered even though it's still in the plastic and hasn't been touched. Do not ever buy from Ashley's Furniture if you don't want to be ripped off

My sister recently purchased furniture from Ashley and it's been a complete nightmare for her. Pretty much everything she ordered has been delivered either broken or damaged. She had to send a headboard back twice because it was delivered broken both times. Today she got a box spring with a hole in it! Awful company with no quality control. Stay away!

My experience with Ashley furniture has been nothing but a nightmare I perched a wide chair recliner from them January of 2019 and a few weeks after receiving it I noticed that the back rest of the chair looked crooked I called there customer care department and was left on The phone every bit of thirty minutes so I hung-up tried calling right back nothing but to be put on hold and this time TOTALLY ABANDONED so I called back the next day and was told they will send a repair technician out to fix my problem the first technician they sent was this poor old man that lost his breath after climbing to my second floor apartment he ordered the part and told me I will be receiving the the part at my home ! This is something I NEVER hard of in all my fifty-two years I thought Ashley was National Busness that made and stored there own parts and furniture but that’s not true, after waiting two and a half weeks for the part it turned out to be the wrong part and what seemed to be a minor bracket problem actually turned out to be the whole INTERNAL mechanism , I haven’t had the chair long enough to even enjoy it something like 6 six and a half months . I definitely will not recommended any to by future of NO kind from this corporation.

Not even worth one star! Appointment @ 13:31 , but it wouldn’t be ready until 17:00. DO NOT MAKE A APPOINTMENT anymore ,because it means nothing

To slowwww, pick up by 7 hours

If you are looking for furniture, I DO NOT recommend Ashley Furniture. We purchased just under $8,000 of furniture at an Ashley Homestore In January, 2019 and actually receiving the furniture has been the worst experience we have ever had. As of May 10, 2019, two items we bought in January had still not arrived so I cancelled them and demanded a refund. I am hopeful to see the refund soon. I have spoken with at least 15 different employees over the last four months. The service has been deplorable.

Have a kitchen table that the stain is coming off of. The table is around a year and a half old, and Ashley furniture still makes this table. However the service center, store, and even emailing the company no one can see to get me the touch up stain I need....Seriously? No one can get me touch up stain for a table they still make??? Glad to see they back there products ...

The switchers is impolite,

I bougth a mattres online order in store,it was the only way to use a $100 credit store I got because MY BUNKBED DELIVERY WAS CHANGED MANY TIMES.I RECEIVED MY BUNKBED AFTER TWO MONTHS LATHER AND DESAPOINTED ME.SO I ORDER AN MATTRES BUT UPS DELIVERED IT AT THE WRONG PLACE.UPS RESPONDED QUICK AND TOLD ME THAT PAYING FOR IT BUT ASHLEY COMPANY WILL GET THE PAYMENT SO THEY CAN DELIVER ANOTHER MATTRESS.MAKES ME ANGRY THAT I HAVE CALLED MANY TIMES TO ASHLEY CUSTOMER SERVICE,SEND EMAIL AND WENT TO THE STORE 5 TIMES AND TALKED TO THE MANAGER BUT THEY THROW THE BALL TO EACH OTHER.THEY JUST DON'T KNOW NOTHING ABOUT UPS RESPOND AND THAT THEY CAN NOT REFUND ME OR SEND ME A MATTRESS.NOT FAIR THAT I PAY FOR SOMETHING AND THEY DON'T CARE STEALING MONEY TO THEIR CUSTOMERS. WHILE MY 6 YEARD OLD STILL SLEEPING ON THE FLOOR BECAUSE ASHLEY CAN'T RESPOND US BACK.

Ashley Furniture has some of the worst customer service in the industry. Have a problem with something you bought? Find something to do while you sit on hold for 30 minutes waiting to connect to a person. Then be prepared for each customer service agent to transfer you around saying "this isn't my problem." In today's market it's all about the customer experience and mine was terrible. I'll never be buying from Ashley again and I'll encourage everyone else do do so.

THE WORST EVER

Poor quality

Its been a long drawn out customer service issue. I want to talk to someone today. This is very unprofessional. I keep getting the automated response and no one replies in the allotted time. I think its time we go public with this all over social media as your company seems determined to ignore me.

Ashley furniture is by no means customer friendly at least in my experience. I had a delivery scheduled for 07/18/2018 for about 2 weeks to replace a table that came in damaged but come time for delivery Ashley was a no show, not even a phone call. When I called corporate in Acadia, WI the lady on the phone basically blamed me and said it was never scheduled but I have proof that it was, both verbally and by text confirmation on my phone. So they scheduled it out for the next week and who knows wether or not it will even make it this time do yourself a favor and shop elsewhere. Judging by the Google reviews I think many will be.

Please do not purchase anything from this company. I bought a mattress bed frame and it wouldn’t fit up my narrow stairway and they refuse to give me a refund even though I didn’t sign for it, wasn’t taken out of box, and salesperson lied saying I’d get a refund.

We bought an electric chair for my disabled husband from HHGregg before they went out of business. It was a hardship to purchase it, but it was necessary. We have not even had it three years and the material is coming off so badly that he leaves bits of it everywhere he goes. I am constantly having to sweep it up, and it gets in the sheets too! Now one of the arms underneath that keeps the footrest down is broken, and the footrest will not stay down. This is a piece of junk. I've contacted the company several times and have given them everything they asked for except for a receipt. I tried to find it through my bank credit card statement, but we must've used a different card. I am also disabled, and this is quite difficult for me to deal with. We thought this chair would last many years. Now I don't have th energy or money to deal with getting another. I guess I'm out of luck, because we bought this piece of junk and then misplaced the receipt. If you go to their website, prides itself on its product!

Order a dining table and it didnt come with all the holes drilled out so the deliver guys left it in the middle of my floor and said they would be back in 30 min. even after I asked them to take the table back with them they left it. After I talked to the people at the store who told me they would deliver a table the next day and never did then I asked them to come get the table and return my money because they could get me the table the next day they had lied about it they said they couldn't return my money because the table thats not usable still on my dining room floor so they cant give me a refund on something they wont come pick up.

No adherence to mission and vision statements, substandard products and no customer support. I will be contacting the Consumer Protection Agency and the Better Business Bureau.

Not even a star....... furnitures insurance sucks they stolen my money it doesn’t cover nothing plus if you don’t call them in their time or window you lose it only one time use.. I hope they get what they do to people....

Ashley furniture gave me BED BUGS!!!!! My children were getting bitten and I thought it was mesquito bites till it spread through out the house. They were in the couches and in the twin beds I ordered that were Ashly bed. I spent $10,000.00 on furniture and had to throw it all away.