Ashley Store Arcadia, WI

The help was amazing and found just what i was looking for !

Wonderful experience, staff was very helpful and knowledgeable when I walked into the store with a list of items I wanted to look at. Knew what items they had in store and showed us other items that were close to the items on my list.

Sales associates are very knowledgeable and helpful in getting customers satisfied.

Our salesperson was very knowledgeable about the furniture we were looking for. She pointed us in the right direction and allowed us time to explore on our own rather than hovering. She returned just as a decision was being made.

Luke helped us in purchasing a lift chair for our mom for Christmas. He kindly greeted us and provided exceptional information on each one, which led us to buying The Ballister Power Lift Recliner. We are grateful for his honesty, expertise and kindness.

Brad was a great salesperson. He was understanding of our needs and situation, and worked well with me and my fiwnce over FaceTime. Very helpful!

Ron, sales rep was super helpful. We're pretty complicated with him but yet, he's patient with us and help us through the process. Appreciate his hard work and knowledge. Thank you. Can't wait to recieve my orders.

Packaged was damaged ! End table was damaged!’

The sales lady was very friendly, knowledgeable and more so willing to help us in every way possible so we could make our dream of buying a recliner ofnour choice come true, such a wonderful lady as well the whole team at Ashley Arcadia WI

Very quick and great at not upselling me. Got me the bed I wanted!!

Very helpful sales person. Went to the surplus store first. Then got a mattress at the home store. The pub really is nice..Go Pack Go

Our sales person, Brad, was great to work with. Where the issues started was with pieces being backlogged and delayed. Ashley is hell bent on not delivering an order unless ALL pieces of the furniture are available. I had to call several times and good luck getting anyone from the store you made your purchase. You have to call a generic 800 number, wait on hold, make a few transfers, and then finally get ahold of the store where the purchase originated. In order to completely furnish a new home we had to go to a family run furniture store to get the pieces that Ashley couldn’t deliver and Ashley had a month and half lead time.

This was my first visit to this store and I didn’t know what to expect. Brad and then Luke provided exceptional level of service. They were patient as I took my time to make the selection, gave me space without being intrusive, and then organized the delivery and wrapped up all of the details with courtesy and efficiency. Delivery went without a hitch. This was an excellent experience. Thanks!

Luke and Brad showed the true art of the connection and made me feel like a valued customer. I will definitely be back for another purchase.

Store is amazing and the customer service impeccable.

Staff was very helpful without hovering. Love that they gave us space to look and answered questions when needed. Also appreciated that they followed up with us later, informing us of an upcoming sale. That is when we took the plunge and purchased from the phone as we lived out of town. Looking forward to the delivery in a couple weeks!

Great customer service team! Great product and great environment.. Also ate at the Ashley Pub inside the store. Good meal at Great price.

The furniture is beautiful, and the Hom Store personnel are very helpful and accommodating. Our first set we ordered didn't fit and they took it back and let us pick out a different one that does. Very satisfied! Thanks Ashley Hom Store!

Very professional. Looking for the best for us. We have bought 75% of our furniture from THIS Ashley store. Brad was wonderful

Great service. Excellent sales team. We're able to satisfy my needs and help me get what I came in for.

This store is terrible. Went on May 2nd to buy a memory foam mattress. Cindy was the salesperson--avoid her if possible. Sadly for us she said she was the only salesperson in the store and spent most of her time answering the phone. The store neefs more staff! I asked about the Ashley mattress warranty. Cindy said it was 10 years. I asked to see a written copy so I could check on limitations and exclusions. Cindy said "the store does not have a written copy, it will be in the box when you open it." When I said I did not want to spend a lot of money without seeing a written copy of the terms and conditions, she walked away, and we left. A waste of our time over a piece of paper she probably could have printed off the sore's computer. Makes me wonder what is in the written terms of the warranty that they didn't want us to see.

Ron, (sales rep), was very helpful, especially considering how shorthanded the store seemed.

It was nice to be greeted as we entered and was directed to the area where we wanted to shop.

I had a wonderful experience with my sales person Ron. He was super professional and very helpful with all the questions that I had. I also enjoyed wonderful food from their in store restaurant “The pub”. They have a wonderful set of people working here and I would recommend any looking for an amazing experience to go here!

Went into the local homestore to have lunch. Husband decided to look at recliners..salesperson, Brad was amazing. He assisted us in picking the best recliner for us. He explained everything. The recliner was delivered today. Team was on time and friendly. Thanks Brad - u r the best.

Brad was excellent. He listened to what we were looking for, showed us a variety, and he answered all our questions completely. We feel very confident in our purchase. Thank you Brad and Ashley Furniture. Hope and Wade

Brad was extremely knowledgeable and helpful while we were picking out furniture for our new home. He had a great attitude and gave us time and options to decide what worked best for us!

Very nice and helpful.

Ron Carlson and Luke explained the mattress selection to us and what would best meet our needs. Both gentlemen were professional and polite. The store was clean and organized. The bathroom was also clean which shows attention to detail. Thank you

I knew exactly what I was looking for in a mattress when I went into Ashley . Brad was amazing in helping me find just what I was looking for . I asked him questions about the various brands and he answered them all with complete honesty ! I would not hesitate to go to Ashley in the future when I look for additional pieces for my home and when I do I will be calling ahead to make sure Brad T is working and request him to be my advisor !

Our visit to Ashley Home store was a very pleasant experience. We were greeted as we entered the door. The store was laid out very nicely. We were left alone to discuss our purchase and make our decision. It was a very comfortable, low stress shopping environment.

The staff were very nice and helpful.

The loveseat was not the same as what was told. Turns out it was a cloth and not distressed leather in white. Disappointed

The delivery guy, Dave, was real. Not super fake like normal sales type people. Also made recommendations for things d/t an item having to go back. Dave was knowledgeable in the questions I asked.

Brad was a awesome salesman! No pressure just very knowable and friendly!

We always enjoy the service and selection at Ashley. Today, Brad helped us select the right bedroom set and snack bar stools. No pressure at all and left us alone while we compared different items, but he was always available when we had questions. Luke helped make sure that our final order was correct before it was submitted. Both Brad and Luke went above and beyond to make sure everything was just right!

Great working with Cindy and Luke on the purchase of my new leather sectional!

The salesman, Ron was great. On the other hand, the "President"s Day" promo of no interest financing, definitely felt like a bate and switch gimmick as once you go to make the purchase you are then made aware of the fact that you are required to pay 30% down in order to take advantage of the offer (the promo is the only reason why we went there). It may have been mentioned in the fine print of the ad, but in all reality the promo should have been much more transparent. That aside, we were primarily in the market for a big sectional and although they did have a good selection to choose from, the majority of the fabrics were in the white/cream family which really limited the viable options. I personally like the lighter colors; however, having to choose from a majority of white-ish colored sofas was not ideal as most people that are purchasing a sofa of this size have kids, pets, and like to entertain guests... which is not ideal when you would like to actually sit on the furniture. Not sure what planet the designers are from, but apparently nothing ever gets dirty there. With all of that said, the service was very good and ultimately we left with a bunch of new furniture and in positive spirits.

Brad was exceptional! He gave us time alone to look around. Would show up to answer questions and show us similar groups. Everyone at Ashley was so helpful

Quality products, at a reasonable price.

Buyer beware of what the sales people tell you! We bought a sectional from the store and was told by sales person that the delivery would be free. But after delivery we were charged over $200 for the delivery! Did call and talk to sales person and all I got was sorry about that!!! I don’t live that far away from Arcadia and own a pickup so I could have just picked it up myself! As far as the sectional we really like it but could have saved myself about $230 if I would have known about the delivery charge!!

The help was very kind and helpful 🙂

Ron our salesmen was wonderful, knowledgeable about the items we were looking for. Not pushy on anything, we will work with him again. Very satisfied with the sale today. Very disappointed with how they schedule delivery and technician as it's by geographic area. Never by what works for the customers. We bought a entertainment center and now again I have to reschedule the appointment due to the time they get here. So disappointed and will not ever buy from them again.

Very helpful, friendly customer service!

I had a great experience with Brad Thomas as my salesman. He was very knowledgeable, friendly and professional! Highly recommend!

Ron is an excellent sales person much respect for me as a customer

Outstanding customer service

Great customer service.. very knowledgeable, informative and a pleasure to work with !

Cindy Thompson was very helpful and nice to deal with. Looking forward to getting my chaise lounge.

Very friendly

Great

It was awsome 😍

Cindy Thompson did an excellent job showing us option, completing the purchase and setting up delivery.

Sales staff were friendly and very helpful. Products purchased were perfect quality, reasonably priced and in stock so I was able to pick up same day! Ashley Furniture is the best!

Great selection and very good sales person. Cindy was very helpful without hovering over us. Thought the price of our chair was great!

Good professional experience with Ron at Arcadia!

Ron was very friendly, knowledgeable and helpful. So was the woman who set-up my credit. They are a great example of Ashley customer service.

I needed a sofa sleeper and found a good selection to pick from in the showroom. The Salesman, Ron, was very helpful and professional to pick out what I was looking for.

Everyone was friendly and easy to work with. We had a great experience at Ashley!

Ron greeted us at the door and catered to our every need. He was knowledgeable and professional. The couch I wanted was in stock and being delivered and set up before the end of the week. First time in the Arcadia store.

Outstanding service. Listened closely to our needs, made recommendations, but allowed us to also shop on our own. Explained the pricing and options for delivery or self-pick up if we wanted. Ron was the person who took care of us on the floor and Luke took care of our needs at the time of check out. I have no doubt that we will be back in the near future.

Cindy, the Ashley’s sales rep, was friendly and helpful in my purchase. Clean place, the fountain when you come in, is a nice touch.

Excellent service

So very pleased with the great service that we got. Ron is wonderful and knowledgeable answered our questions gave us all the relevant information and allowed us time to try several different types and brands of new mattresses. Low pressure sales and a thoroughly pleasant experience. Thank you

All in all the experience was very good. Luke was extremely helpful and delightful to deal with.

Very nice furniture, just high prices!

Fantastic experience for doing a major furniture shop. Thanks Ashley you are our go to store.

Outstanding customer service, best experience buying furniture! Thanks Ashley team!

Cindy was very accommodating, and she made the buying and decision process very easy.

This is one of my favorite places to visit. Always great items as well as wonderful sale items.

My experience ordering my outdoor furniture from Ron was great. I called my order in and had completed the transaction in a few minutes with delivery in a week.

Fast and easy-to-use

Bought a purple mattress, has been really nice so far.

Salespeople were helpful, shopping was a good experience.

So far so good! The shopping experience was good. I still need to receive the goods, which I will be picking up in batches.

We bought two twin beds that were floor model on clearance we came to pick them up they were all looked in fairly good shape one had a small flaw but it was underneath where nobody would see it we asked if all the screws and everything were with it and we were told yes we did not check it we just took him at his word then we got home and two screws were missing and one had been smashed in one spot so we couldn't screw it in. We went to the hardware store and got three screws that would work but we're not the exact match. Overall our visit to the store was good and we felt the prices were very good and the sales people were nice and did not pressure us. We have purchased many things from Ashley the Arcadia store specifically and we would shop there again.

Ashley Representative Brad was very helpful in making our final decision.

Ordered a smaller sofa sleeper for our cabin that fits just perfect. Makes the whole cabin look updated for such a reasonable price! Great service! Super delivery staff too! Overall fantastic experience!

No pressure sales staff, very polite felt like being at home. Easy comfortable buying experience.

Was good

Disappointed that I had to take time off from work for delivery, and then you rescheduled as you didn't have both pieces. Why schedule a delivery when it hasn't arrived? Now, I have to take more time off from work for your 4 hour window to be available for delivery. The delivery department needs a retail! Overall, the salesperson was fantastic! I would give her a 10!!!!

Bought a beautiful and comfortable sofa and loveseat. Ron and Ben were great and fast to work with.

We purchased a sectional 01/15/2023 at this store for our place in Hixton. Ronald Carlson was our sales rep. He was outstanding. He was very patient and worked to get us what we wanted for the room in question. He went out of his way to make sure everything including delivery was right. He is a great asset to the Ashley company. Thank you, Ron. Debbie Haddican

Brad was very friendly and helpful!

Very good service and food for the money.

I love it

Brad Thomas is simply the best. If you are looking for great service for all your furniture needs, Brad is 2nd to none.

Thanks, Carmen, for another great experience at Ashley HomeStore in Arcadia!

Brad is the best! Excellent customer service!

Luke and Ryan did an amazing job helping me and making sure I got the best price possible! Thank you!

They have a small dine in restaurant that is incredible,go and check it out

I had purchased a bedroom set and mattress that was eligible for elite rewards. I was told I would receive an email from the 3rd party vendor 6-8 weeks after delivery of my furniture. When I only received a partial credit, I worked with Maya Erickson – Customer Service Leader from Ashley, Arcadia WI. She helped me from start to finish until I had received all of my elite rewards. While my inquiry could have fallen off of the radar or been pushed aside, Maya kept me in the loop and updated, until I my full rewards were sent and I was satisfied. This kind of customer service is a rarity in the fast paced world we live in. I appreciate Maya’s efforts on getting me taken care of and hope she gets the much needed recognition she deserves for her outstanding service! Thanks again, Maya!

Excellent customer service. All questions were answer promptly. Very helpful staff. Totally enjoyable experience.

Same as today. Tuesday August 2

Sales Associate was very kind and helpful in helping us select our pillows.

We went in to the store knowing that I wanted a desk chair with arms. What I thought I wanted and what I bought were two totally different things because our sales consultant was so knowledgeable about the products. By the time we left I purchased a dining room set as well

Staff and workers were great! Very friendly and helpful

Worst customer service ever

Went for lunch. Very good food and staff was great!

Food is excellent

Great staff and selection

Salesman Ron is always friendly and helpful!

Carmen Weaver was extremely helpful and made my purchase easy and fun! There was no pressure, she's very experienced, she gave me helpful insights and simply made me feel like I was her number one priority.

My wife and I had a very good experience at the Ashley Homestore in Arcadia, Wi. Ron Carlson there helped us and was able to answer all of our questions pertaining to our shopping concerns and purchases. Ron said that if we had any questions to be sure to ask. Ron even saved us some money on our purchases! We found Ron and everyone we dealt with to be friendly and cordial during our shopping experience and purchases! We will definitely be shopping at Ashley Furniture again! Thanks Ron and Ashley Furniture! Keith and Jean

I had a lot of different pieces of furniture that I was looking for and changed my mind a couple of times. The sales rep, Cindy Thompson, was very cool about that and went out of her way to help however she could. She did great getting my purchases shipped direct as we are out of their delivery area and we were extremely pleased about that. The experience was great. No complaints. Thanks!

Very pleased with the professionalism shown by all staff members. Carmen was especially helpful when it came time to design the furniture layout we were looking for. We have always been pleased with the furniture we have purchased from Ashley.

The staff here are always friendly and knowledgeable. I always am greeted when I walk in the door, which makes me feel welcomed from the moment I walk in. I enjoy that the staff here do not ever “push” me into buying furniture; especially, when I really am just browsing the store to get ideas.

Very comfortable and no pressure experience! Ron was a great salesperson, thank you.

The staff was friendly and helpful and didn't hover or act pushy. The furniture and set-up were pretty.

Our first buying experience from the Ashley HomeStore was very pleasant. The Sales Associate, Raymond, from the store in Arcadia was professional and courteous. Michelle from the finance department was efficient and made our purchase very easy. Our purchase wasn't a big one, but we were treated as if it were. Thank you Ashley HomeStore.

Ron was beyond helpful! he definitely put the customer first! Fantastic!

Due to cargo containers not being allowed to port, long waits...but attractive furniture.

We worked with Chris, he was awesome! He was very knowledgeable about the furniture and showed us many options in the style we were looking for. He was up front and honest about wait times and have us options of what ones could be done sooner. We would highly recommend having Chris help you with your furniture needs. We ended up going with something not ready until February, but he put we are ready for it now, so we are hoping sooner but fully understand odds are it will be February like started. We just got the call and delivery is set for December 2nd, the cough was ready way sooner then February, yay! Also there is a pub in the furniture store that serves drinks and food, it's got great food!

We had a most enjoyable experience this morning with Ron. Though relatively new on the job, he was very helpful and encouraging. He made us feel like valued customers and seemed more concerned about helping us find something that met a need than selling us a sofa. Thanks Ron! You are doing a great job!!

My experience at the store was fine. But I just got the e-receipt and they have delivery listed at my old address, 672 Sioux St. My new address is 5565 W 9th St, Unit 9, Winona MN 55987

Great store for furniture and decore

All the humanity need in one place Ashley furniture

Terrible communication...I sent emails and called the number but nobody will answer the phone at the store...they have plenty of people just standing around doing nothing..I was just there to purchase something and witnessed everyone just standing around.

The worst experience I have ever had buying furniture. When they brought our items one was broken so we returned it with the driver. The replacement was broken as well and they said they would send a technician to fix it. The day after the technician was to arrive I called and they said nothing had been scheduled, a work order was still active, but nothing scheduled. So she scheduled a new appt another month later. No one arrived, we called and were told that nothing had been scheduled but they could still see the active work order. Original purchase was in January it is now June 16 and still nothing from Ashley. They have no customer service that I can tell, the quality of the furniture is comparable to Wal mart and Wal mart has better customer service. Sad that a once great company has gone the way of all the rest, buying everything from China and Vietnam and cashing in on a name built by better people.

For itty bitty ArcadiA it is a huge palace of a story. I like big loveseats, however, they are large as a short o'stuffed sofa. I liked electric control bit opted out as electric will inhibit the speed of getting up.

My husband and I were looking for a motorized recliner and we were so fortunate to get the most amazing sales person. Christopher Fritz was his name and he helped us when we needed it, left us alone when we needed it, answered our questions, gave us all of our options for this expensive purchase and in the end, we did buy it.This man deserves a raise I mean a big raise because he did everything right!

The building is beautiful and very well decorated. That team member responsible for that really does well. I actually had gone to the home store three times having three different sales associates each time answering my questions and the third time I got someone passionate about getting me what I wanted and not just trying to get me to leave with something. It makes a world of difference as I bought all my furniture from them for my apartment as they gave me genuine suggestions of things to go well with the look I wanted and were alright with me saying I thought something was ugly or belonged elsewhere (like a cabin looking rug rather than a home looking rug). I greatly appreciated their patience and willingness to work with me as it can be hard for me to spend the kind of money people need to on new furniture unless I am really sold that it will look how I want. I think my bedroom, dining room, and living room will all have exactly the look I wanted thanks to my stop at the HomeStore. Thanks to everyone in the process who was willing to answer my silly questions as I have never bought new furniture before. I only marked it down one star because the first two people I got were rather pushy and seemed to more have their idea of what I wanted instead of listening to mine. Recommend scoping the place out before getting your furniture or being willing to tell the staff if you don’t like your salesperson to ensure you get someone willing to help and not just sell.

My wife and I took time on a Friday afternoon to visit Ashley Home Store in Arcadia. Had plenty of room and attention from staff. Looked at 8-10 dining room tables and chairs before purchasing one that fit our needs. Assistant was knowledgeable and engaging. Not pushy at all. Gave us time to make our mind up and had answers to all our questions. We had several options in pricing that fit our budget and felt we were treated fairly. Delivery and set up for $119 was a great addition to contract. We will be back for other items in the future.

I love Ashley Furniture! So many great pieces to choose from, I’ve been shopping there so long I’ve built a friendship with my sales person!

My husband and I were looking for a new sofa, decided to try Ashley. We've had several pieces of Ashley furniture before, and have always loved their quality. Our salesman was friendly and knowledgeable, and just the right amount of "not too pushy". He helped us find the perfect piece for our home, and made it a very pleasant and stress free experience!

Purchased a new sectional and bed frame/nightstands with the help of Chris. Extremely professional and a pleasure to work with.

Excellent selection and my salesman Brad was super helpful!

Fraudulent charges on my account from this location and no one will take care of it. I live in Baltimore Maryland. Next is BBB complaint

I got my bed frame and mattress on new year eve but my bed frame came without screws. The delivery guy said he'll put in a order for them screws to get delivery straight to my place within 7 to 10 days. Knowing that their main base and warehouse is 45 mins away. It's been 3 weeks and it still haven't arrived yet. Very disappointing and inconvenient bc my mattress is still on the floor and unfinished bed frame.

We had a very friendly person help us.

Very friendly and tons of Ashley furniture products to see.

Fantastic place to shop!

Bought a new love seat and couch set on February 8th , had to wait 4 weeks for delivery. When they were delivered love seat had boards broken in the back, had to wait 4 extra weeks for a replacement. The couch had a hole in the bottom fabric, they mailed me a replacement fabric for the bottom and said a tech would come and replace it. Today is October 17 and still isn't fixed. I have called customer service 4 times and emailed 3 times and nobody will respond. Over a 3 hour round trip to the home store we bought it from.

Actually no stars. I was born and lived in Sparta and Bangor Wisconsin, about 40 miles from Arcadia, WI. Ashley moved from Chicago to Arcadia 2001. We in West central Wisconsin that anything coming out of Chicago was bad. Ashley proves that image as true. We bought furniture from factory then starting 2002. Not the best quality but we were trying to support a local company. I am surprised at a 4.5 reviews at this store because live in Florida now and the Ashley products are junk, NO customer service and Ashley Industries does not even cover their one year warranty for bad products. The customer is totally ignored after they get your money. If you want to read some interesting reviews, go to Ashley Store in Sarasota, FL and read. Must be that furniture, I presume is still made in Arcadia so the home store gets the best furniture???? I would suggest shopping another name brand furniture and not Ashley. Actual rating of Ashley is 0, ZERO. NADA. Parts come from China so that is the long delays of receiving items purchased. Assembled in Arcadia but no longer built there. PLEASE do not buy from them anyplace. They also produce Bacon furniture. Question is, where is that made. Ashley not a small caring company from Wisconsin anymore. Gary S. Jones Englewood FL

Very good food Carmen was very helpful!!

Good chair at a great price

(Translated by Google) Meet my needs (Original) Cumple mis necesidades

Had a really great experience! Everyone was helpful and they made the checkout process quick and easy! Very happy with my service at the Arcadia HomeStore!

Great customer service

Was greeted promptly. Ask what we were interested in seeing. Did not have the accent chair we had found on line. He did show us a few option in which we chose one style and purchased two. The end tables were the ones we were interested in from our visit to on line. The bench was an additional purchase from walking into the store and seeing a display. In our visit he lead us to a kiosk for the use to assist in decision making. He provided ample time for decision making. He was prompt to answer questions and on explaining details about the purchase and shipping.

Chris did a nice job of balancing of being there to answer questions and giving us time to process and look around. Prices were decent and we found 3 rooms of furniture.

Online order. Agent kept popping up and not wanted. Placed order I hope cause it didn't really say, just had agent pop-up again. Don't get my order by 21st guess I'll know the order wasn't completed.

Good people and food

Quality furniture.

Ashley pub so good and a great variety of furniture, #1 Manufacturers and it shows!

More expensive then we thought, but the the furniture is nice..the staff seemed nice as well, but could have been a little more knowledgeable..no wiggle room at all with price either..& we had an employee discount but weren't able to use it due to the collection already being "on sale" ..

Great selection, good prices, but most importantly great service!

Love my new bed would recommend the anniversary Mattress to anyone it's so amazing. We sleep so hard, its amazing

Great place!!!

I've always worked with Rudy shopping here. Super nice guy who was not pushy in any way. Pick up from the warehouse is super convenient. Highly recommend giving them a shot.

Good place for all your furniture needs.

Almost a year ago bought my first new table and chairs. Thanksgiving had a table cloth on. Found water had spilled. Cleaning it up had found it damaged the top. Bubbled the top. Not under warranty. The bubbles didn't go away. Ashley can't help me. Never saw anything like this on anything I have owned. They don't deserve a star.

Great food

Furniture is too expensive. Good quality but too expensive

Very helpful staff! It was a pretty quick visit since I knew pretty much what I wanted. Whittled down the options on the website to just 5 things I wanted to look at. They actually had 3 of them, and gave me a very good idea of what I actually wanted vs what looked good in the pictures online.

Always has treated us amazing

I don't think we have ever been to Ashley HomeStore and not found something we like. The sales pressure was present, but not overwhelming. Our salesperson, Cindy, was very personable, knowledgeable, and helpful. Thanks Cindy, and thanks again Ashley HomeStore for making this trip another good one!

Such a deal. Always different stuff going through.

Great place to get decorating ideas. Reasonable prices.

Nice, friendly staff and helpful, they don't pressure you to buy, they let you walk around and look.....

Very disappointed in lack of children's dressers in store

Nice store with good prices on furniture.

Lots to look at, outlet store right next door. Nice little Cafe inside. I liked that I was not followed or asking alot of questions.

Beautiful furniture, the store is absolutely beautiful, which is very helpful for people who don't have decorating skills!

Sales person told wife and I protection plan covers everything. Now when I have a problem they tell me I should have read the brochure. Not covering what they say they will. Lie to sell furniture.

It was somewhat nice, the restaurant is AMAZING, the service was alright, and the furniture was pretty high quality.

Go to the store, take a photo of the signage for your desired pieces, sit on them, shake them, poke them, ask sales people questions. Then, go home and Google it. We were able to find a piece that was "on sale" for $3824.99 (regular price $4499.99) for $2079. The cheaper price was NOT a sale price. They told us, in store, that this was a "brand new model" but websites listed it as a discontinued line. It was found on several sites for within 3-5% of that lower price, in some cases with more variety available in the store THAT IS RIGHT NEXT TO THE FACTORY. They offered less fabric/leather choices, charged more and offered less amenities. Long story short - use them, abuse them, but don't pay them. The store is right next to the factory and charges you more than ordering from across the country from someone who ships it to your house and sets it up for you. That same person ordered the furniture and had it delivered in a truck that drive past this very store most of the time. Because, again, THIS STORE IS RIGHT NEXT TO THE FACTORY. They should be the cheapest option, they are not. They will charge you 184% more than anywhere else that sells the same piece while smiling and pretending to do you a favor.

THE WORST EVER

Awesome

Bought a sectional for 2600 including the best warranty they had to offer. I've spent 6 months trying to get a handle replaced on a recliner and getting nothing but a run around. They finally sent the handle but at this point the recliner is starting to bind up and the padding at the feet of the recliner is pulled 6 inches up (cheap build quality on on the best sectional they were selling) so there's nothing to support the feet except a layer of fabric and the cheap wood under it. Still waiting for their warranty people (because even though they build the furniture they pawn off repairs to another company) to schedule someone to come out and replace the handle. Great service in the store upon purchase making sure to tell me everything will be handled and the several hundred dollar warranty would cover everything but that's anything but the case. Reporting this to the BBB.

Loved the furniture we bought!!!

Erick was very knowledgeable and worked with me to help get what I wanted

Rob Johnson answered all of my questions thoroughly before I was even at the store. When I got there, he showed me some options, and ultimately got me to exactly what I needed. The sales manager Victor was super accommodating as well. I had two kids with and they found ways to keep both of them engaged for the duration of the trip. You would be hard pressed to find customer service like that anywhere else. Thanks Rob and Victor!

Carmen was very attentive, informative and helpful. She made our furniture buying experience effortless. Thank You!

I found what I needed ordered it and it arrived dont really know what to say the people where friendly they did everything they could to have my fur iture get to my place without damages...

Very bad experience. Ciera Foltz was very unprofessional and lousy to talk to. Made a big deal out of nothing and wasted my time. Didn’t resolve an issue that was an easy fix. Overall horrible experience and won’t shop there again.

very good quality furniture up to date neat furniture features

Awesome place to visit and get something to eat

Awesome place

Love the outlet store. Great prices

Very nice place to shop. Furniture is of excellent quality. People are very friendly and helpful. They also have a small restaurant / Pub inside that you can sit down and eat along with have a drink.

Good deals

I bought a mattress foundation from this company but before I purchased, I specifically asked the salesperson would I get a refund if the baseboard would not fit up my narrow stairway in the new townhome I bought. He said yes. So delivery crew tried to get it up the stairway and it wouldn’t fit and not only that damaged hardwood floors so I never signed for it and had it shipped back. Now they won’t give me a refund. They have lost a paying customer because I bought other furniture sets from them in past but I cannot believe they have a no refund policy even when it wasn’t taken out of box and the salesperson lied to me.

Love the displays, great friendly and helpful sales people. Love the prices. The best around.

Always welcoming and beautiful set up inside with the furniture and the pub

Carmen is the best.

Expensive and selection of all overstuffed furniture that would not be appropriate in a smaller home. Sale today but if these prices reflect 40 percent off, it's no wonder the store is devoid of people

Good food

Great experience with Chris Fritz. He was very helpful.

A couple weeks ago we visited Ashley Furniture and Brad was there to help us with any questions we had and was very informational. When we went back today we knew exactly what we wanted, so we found our Sofa and Loveseat and Brad was there once again to help us get it ordered. Thanks for all your help!

Brad was awesome and very helpful couldn't ask for a better person to help us out.

Relatively quick pick up times. Nice looking furniture

Excellent service, quality furniture!

Our salesperson Rob was very helpful.

Carmen our salesperson was great, helped us find the perfect bedroom set. I liked the personal service without the pressure.

The person that helped me out was very informative, and wasn't pushy. Great prices. Loved it.

Our salesman Chris Fritz was very helpful and professional

Had an amazing experience today purchasing new furniture. Chris Fritz was so helpful and very knowledgeable, which was so appreciated after having just left another furniture store where the sales lady knew absolutely nothing about how anything worked and did not offer to find anyone who did. Chris was fun, helpful and honest. Manager Victor was equally as great! So glad we chose to drive to Arcadia today!!

Very helpful

Sale was great, Carmen Weaver was fast and friendly at checkout. Shipping/pickup department could've used some help. Busy day for one person to be taking care of customers at the desk and picking products alone.

We had a wonderful experience! Chris was incredible; he made us feel like we were the only customers in the store while at the same time not hovering over us. He was so helpful with helping me to figure out my style and finding us the best deals! He made what could be a stressful experience an enjoyable one! Thank you!

Carmen was very helpful and patient with us! Would recommend her to anyone.

Good deals

Great selection and prices. Erick Garcia was great to work with.

Chris was awesome! He made our buying experience easy and actually fun. I think he deserves a raise

What a fun, positive shopping experience! Carmen was more than amazing. She was so helpful and patient. We will definitely be back!

The show rooms were nice with a good selection. The sales rep helping us was very pleasant to talk and work with. Chris (sales rep) answered all our questions and gave us the right amount of time to decide amongst ourselves without the pressure that often times associated with his profession. My wife and I felt at ease around him and would definitely enjoy working with him again. All the running discounts were great too! Thank you for a great experience. Joe

No one offered assistance as I walked through the store. I asked for help and was told that most everyone was on lunch and I would have to wait. I left!

Very nice also a pub restaurant inside

Carmen was extremely helpful and knowledgeable with the mattresses and bedroom furniture I was looking for. She was able to provide good information about the different styles I was looking at. I highly recommend asking for Carmen when you stop at the Homestore - she will help you with all your needs.

Loved my experience ! CARMEN is a great sales associate, I recommend her. Very good atmosphere at the Arcadia Homestore (: Best place to shop for some furniture !

Nice selection. Friendly and helpful.

BIG thank you to Victor and Chris in the Arcadia store, for top notch/amazing customer service!! Will DEFINITELY refer friends and family!! And recommend that they ask for Victor and Chris!!

Chris did an excellent job as our salesperson. Very friendly, not pushy and try to get us the best deal! Highly recommend him to anyone!

Chris was very helpful!

Rob was very helpful and professional. We had a great experience buying a recliner, side table and area rug.

Friendly

My wife and I went to the Ashley home store on 12/07/2018 just to look around and well maybe look at a new mattress for ower bed as well as a love seat. Carmen Weaver the sales associate came over to talk to use and answer any questions that we had as we did, Carmen was very knowledgeable and answered all ower questions that we had. By the time we left we saved 1200 dollars and took the new mattress with vibrating foot and head as well as it will raise the feet up as well as ower head up. Thank you for making ower trip to Ashley furniture so enjoyable as well as successful. Looking forward to ower new mattress. Thanks Carmen, Randy and Dawn Marsh.

Carmen was great, very helpful. I would give her 10 stars if I could. Thank you!!

Thank you for the Great Service Carmen Weaver. It was a pleasure working with you and helping me to update my house with awesome furniture.

Loads always ready on time. Fast and easy place to pick up

As always Carmen Weaver was very helpful & knowledgeable in helping us make our purchase!

Large display rooms of furniture pieces setup for your shopping needs. Also have a bargain room. You can try out the chairs, sofa etc for comfort. Asked service desk for a tape measure they where friendly and helpful with my needs and questions. You can haul yourself or have delivery. Sales thru out store.

Shopped at Ashley yesterday for new sofa. Had Brad Thomas as my sales person. He is great! Very personable, friendly and made sure I got exactly what I wanted. Would highly recommended him.

Carmen helped us find the perfect furniture for our home!!

Leydi was a great sales associate, very helpful.

Carmen was very helpful. She answered all my questions on a phone call earlier today and was a great help showing me the options for the sectional. Great customer experience!! Thanks Carmen!

Erick was super helpful. I asked for a very specific item and he delivered. I got exactly what I was looking for at a price that was less than I was expecting. It's worth the drive to Arcaidia!

We received excellent customer service tonight! Rob, our salesman, provide us with honest feedback and information, offered us other options without being pushy, and answered all of our questions straight and to the point. He was very helpful when we realized what we wanted wasn’t going to work in the space we had. The whole process picking out our new furniture was easy and stress free. It was well worth the 45 minute drive. We will definitely be going back again!

Went to purchase our king bed set today and Erick Garcia was very helpful and great to work with. He explained everything to us and made sure we had our discounts in our purchase.

This was my second time buying furniture from Ashley’s (first was a living room set and now it was a mattress/boxspring/frame) and Brad helped me out both times. He is knowledgeable and was not pressuring us at all. He was able to answer all questions honestly and is so personble. He made the experience awesome. Thanks Brad!

Erick did a very good job helping us with our mattress purchase. We we're pleased with our experience.

Erick was great, I knew exactly what I wanted and he didn't waste my time with anything else. I was in and out in about 15 minutes and got everything I needed. He made sure I was given all the info I needed and it was all the correct info, no salesman pitches.

Was quite pleased with the service from Ashley Furniture as usual. We are a returning customer and Carmen Weaver was very helpful, she assured us that our purchase would arrive before the Christmas holiday as we have many family members joining us for the holidays. We are hopeful this will be the case as much of our continued shopping at Ashley will depend on this timely arrival of our furniture purchase. Thank you Carmen !

Ercki was very helpful

I found Chris to be very knowledgeable and personable. He made sure he understood the needs that was needed and took the time to thoroughly go over things. Was very impressed how Chris even offered other items that would assist the person to whom the items were purchased for. Will definitely come back and purchase from Chris.

Carmen was fantastic! She checked in with us frequently, but not too often, she assisted us with finding just the right furniture. We were not expecting to buy today only browse! Very helpful and pleasant. Thank you for going The extra mile Carmen! You rock!

Erick Garcia and Victor were by far the best sale people I have ever had the pleasure of doing business with, we were in and out and I got exactly what I wanted. Thank you both you were awesome

Excellent service by Erick Garcia!

Erick, was very helpful during our shopping experience with Ashley Furniture.

Rob Johnson was an awesome salesman. Rachel Morrow was equally awesome as well.

Carmen was super helpful & a top notch sales person. Thank you!

Carmen was my sales person..did an excellent job showing and explaining all ins and outs!! Highly recommend working with Carmen!

Pickup was a problem. Called the day before to make sure our order was ready. Was told 1 of 2 pieces was not available. I had someone with a truck coming from out of town 2 1/2 hours away to help us. So told him not to come. Then the next morning got a call from your store, that both pieces were available for pickup. Too late! Had to plan another time for pickup. I am not a happy customer. I should have gotten a call to tell me both pieces were not available before I checked myself.

Good place to buy furniture

Furniture store

Great showroom! Erick was very helpful. All of the employees are friendly. I would highly recommend Ashley to everyone.

Brad saw me looking for something in particular and led me to that item. He was able to provide his own insight and experience of having owned that particular item. He then helped me find another item and assisted me with my purchase of that item. Brad was very helpful and friendly during the entire visit to the Home Store.

I had a great experience shopping at the Ashley Homestore tonight. I found everything I was looking for and Rob was very nice and helpful, and answered all of my questions. I will definitely be making more purchases here.

Carmen was extremely helpful, friendly & professional! We have always had excellent customer service at Ashley. It keeps us coming back!

Enjoyed working with Carmen to furnish our new home, she was very patient and knowledgeable on the product line.

Brad and Victor did a GREAT job helping us pick out the right bedroom set, dining room set and sofa! Customer service pick-up was very friendly as well.

Carmen at Ashley Home store in Arcadia went the extra mile in helping me find the dining chairs that would be best for my family. She called me back when I left a message promptly and was kind , helpful and knowledgeable. I appreciate people that are there to help. Thanks Carmen !

Carmen was fantastic. She helped us in getting the dining room set we needed. She was very kind and personable. The manager was also a great help. We will refer friends and family to purchase their furniture from Ashley Home Furniture and Carmen as the sales rep.

I had a great first experience with the Ashley Homestore. My salesman was Brad Thomas and he did an exceptional job by not pushing me and losing a sale but acknowledging i already knew what i wanted while leaving the deal open for future purchases. I appreciated that i was able to have a fast, no nonsense buying experience from beginning to end. For my next purchase i will be requesting Brad. Also the homestore is set up nicely with well put together displays.

Chris helped me find the furniture I needed for a great price!

Rob did an amazing job in locating the piece of furniture that was right for me and my apartment... Thank you... Great service. Very satisfied.

My wife and I were originally looking for an area rug, but ended up spotting a dining room table we loved. It was too big for our space, but Rob found us one online very similar just smaller, and it was on sale. We can’t wait to go pick it up. He was very friendly and helpful.

Very nice furniture store, the staff was very helpful, they even offer loan assistance right there. The beds are very nice, a good price range is offered and a nice selection.

Karla Rodriguez our salesperson did a great job helping us find the living room set and office furniture that fit perfectly in our new home.

Carmen was great to work with. She gave me very helpful information regarding warranty and pick up. I feel like I was led through my buying process by a true professional.

Carmen was very nice to work with and know her product very well.

Had great out come from shopping at the Ashley Home store in Arcadia, WI. But two new couches and two new recliners. Thank You Ashley Furniture. You have always been great to my wife and I.

Carmen is amazing! Mary was also great with follow up. Thank you so much!!!

We just purchased a living room set from Carmen, she's the best. Carmen explained the payment options very clearly and there was no pressure to purchase today. Thanks Carmen.

All the employees at the store in Arcadia were amazing! Carmen was extremely helpful and made the experience fun!

Carmen Weaver was very nice and helpful in helping us put together the living room we pictured. Highly recommend Ashley Homestore.

Went to Ashley Furniture today to pick out an adjustable bed to help a stroke victim sleep better. The sales team helped us find the perfect bed. Thanks for the wonderful experience!

Fast transaction, Staff was very helpful and explained things well.

Brad was awesome! Thank you Ashley Furniture of Arcadia for making it easy as always :)

Everyone was super helpful and courteous to our needs.

Great deals and has a restaurant inside too!

Carmen was very helpful and she got me in and out in no time.

We had a great time picking out furniture for our bedrooms and living room areas when we recently visited the Ashley Homestore in Arcadia, WI. Chris was our sales rep and he made our experience exceptionally fun and gave us helpful information to make sure the furniture we selected would be perfect for us. Couldn't ask for a better experience!

The sales people are friendly and helped my find exactly what I was looking for.

Very helpful. I did all my sales over the phone and then picked up the merchandise on Saturday. EVERYTHING went very smoothly, except for the weather. 😀

Rudy was amazing! He was super patient with our indecisiveness. Ashley did not disappoint! Great prices!

My son and I worked with Rudy Hesch today in Arcadia, great guy. A very pleasant and personable guy. Will definitely seek him out again next time we go for another purchase!!

Victor and Chris were very helpful! They know what they are talking about and gave great discounts!

Victor and Chris were very helpful in our process.

Sales man was very helpful and not pushy! Every purchasers hope when shopping around for new furniture!

I will say he was great. He was very patient and made sure we tried a lot of different styles. He gave us sound advice and never made us feel we where being pressured. I will definitely recommend him to my friends. Thank you very much.

They have a odds and ends store next to the main showroom

Erick was super amazing! Went in to Ashley for a shelf that wasn't "out of a box" and to just look at my other needed wish list items. Not only did Erick help me with the measuring of items, but he showed my how I could actually afford to get my desired Wish List and make it a reality! Bed - Sectional Couch- and Shelf NEW and in my price range without sacrifing quality or my sense if style. Thank you Ashley Furniture and Erick G 😀❤️😀

I came to Ashley looking for a sofa with a chase. Had it not been for Rudy - I would have left empty handed. He understood what I wanted and showed me a couple of options. I ordered the set plus spent another 400 in the odds and ends store. Thanks for the great service . I will be back

Great place to shop, big selection,lots of help from Brittney Dascher. Love my new pillow

All furniture, from any manufacturer, you generally either like it or you don't. We've always liked the selection at Ashley, but more importantly, at the HomeStore, you're buying direct from the factory. Great prices, and we love our new sectional. Delivery brought it in and fully set it up for us.

The sales person Carmen, made our purchasing experience fantastic! She was knowledgeable, kind and extremely helpful with arranging delivery logistics!

Love going to the Ashley Homestore in Arcadia. We made a purchase just recently and had an amazing experience. Carmen Weaver was so helpful and easy to work with. She really knows how to meet your needs!

Was helped in the home store by Brittney Dascher, she was very helpful and courteous and listened to what I was looking for to help me find exactly what I wanted!

I had a hard time picking out the right furniture for my family, but Brittney Dascher made the experience very pleasant and stress free! She was very knowledgeable about the furniture and gave great advice!

Brittany Dascher did a wonderful job. I enjoy going to your store

Purchased a new bedroom set from Carmen Weaver. Was very happy with the selection, the quality choices, and the sales associate. Carmen worked extra hard to get me the best price possible. Looking forward to my next purchase from Ashley Furniture Home Store!

It was an excellent experience today. Carmen was exceptionally helpful with our purchase today.

Ashley is the go to place for furniture. Carmen Weaver was a great help in picking out my table and chairs. I will absolutely work with her again.

Brittney Dascher was very helpful when I came in to pick out a new pillow. I can't believe how noticeably better I sleep. What a great experience! Ask for Brittney!

Brittney Dascher helped us look at mattresses. She was really nice and showed us around. She showed us the best deal and rang us up so we would know what we were going to pay before we commited to it.

Brad was awesome explaining everything to Nicole and I. His customer service was the greatest in our experience.

Excellent service. Carmen helped us find what we wanted. 5 stars to her!

Wonderful! Brittney Dascher was so helpful in my selection and gave me tons of options to customize it into exactly what I needed!

Brittney Dascher was very helpful and knowledgeable.

Brittany Dasher was so helpful on my search for new furniture. She took the time to show me all the choices they had an options. She even worked with me after hours making sure I was happy with my decision. Looking forward to my delivery so I can enjoy my picks.

Love the discount store

Staff was great. We loved the "at home" vibe.

Great variety of furniture

Good furniture

Good food, friendly staff

Great looking furniture! Lovely living room sets.

Not the best furniture.

Slightly expensive but great options and some purchase discounts!

Nice layout and friendly staff

Nice store but l went back to Kingfurniture for a bigger selection and price.

This is the original Ashley Home Store.

Sales rep, Christopher Fritz is by far the best furniture sales associate I have worked with. He was super patient as I made my decisions to purchase furniture for my new house. Christopher also made excellent recommendations but yet wasn't pushy and gave me my space to walk around their fabulous Arcadia store. Thanks Chris to a wonderful experience shopping at Ashley Furniture, you're simply the best!!

Ashley Stores are very nicely appointed.

I spent a couple hours in the store, purchased a couch and love seat, I was told a price for delivery and a day that it could be delivered. I wanted it sooner so I said I would see if I could get it picked up if not I would call and they could deliver it. I later called to have them deliver it the price went up 20 dollars I asked to talk to the manager and the price went up an additional 30 dollars. So I cancelled my order. I am sure I can find a place that sells furniture for what they first tell a customer. Also, the amount of waiting time while the salesman is talking with the manager to give me a "great deal" was very very long and several times. Oh the great deal was $8 lower than advertised. Yes it was a sale price to begin with but $8 was not worth the over hour of sitting around so he could give me a great deal! Not a great experience.

They suck cant get furniture paid for delivered it's been over six weeks and still not delivered and no urgency to do so. Rescheduled 3rd time. Terrible customer service no wonder they are dissolving company. I hope I get what i paid for prior to doors closing. Never again obviously son cannot pick up daddy's ball and continue running business. Boycott this business. They deserve no stars for no furniture.

Luke and Eric went above and beyound to help my wife and I get what we wanted for furniture. Recommend to anyone.

Went to the outlet. Great discount prices on awesome furniture!

I am actually rating "the Pub" inside this Ashley Furniture Store. I thought my friend was putting me on about eating at a furniture store. I was not prepared for a really good meal at a great price. Service was excellent!

Very friendly staff and quality products even though when it arrived it was very dirty. After cleaning it up it was perfect.

The staff at the Ashley Home Store were very friendly and not pushy. The delivery was in a couple of days with two very helpful gentlemen putting everything in the proper place and checking that all was set up correctly. Our living room furniture looks excellent and we are very pleased with it.

The sales associate, Brad and the rest of the crew went above and beyond to help us get the right furniture. I would recommend them again and again.

This was our first time at the Ashley Furniture HomeStore in Arcadia. Great selection of furniture. Carmen, our sales person was friendly and very informative. We were able to get what we wanted for less than we had budgeted for because of the specials that were going on. We would definitely recommend this place to our friends and family. We would also shop there again for furniture.

Where else can you go to buy furniture and actually have a burger and a beer in a bar within the store? (I want to shake the hands of the person who came up with that idea!) Also, the Odds and Ends store is probably the best kept secret in western Wisconsin. It's hit or miss, but I have come away with some pretty awesome deals! I am curious as to the reviewer who gave one star because he found the "sales practices extremely deceptive." The sales staff at Ashley are actually curiously forthcoming about information that normally I would consider contrary to traditional sales practices. And no, this is not a fake review. I live and work in La Crosse, WI for a company with no ties to Ashley furniture!

I called Ashley Furniture of Arcadia and talked with salesman named Brad. He said they were having a "biggest ever" sale on the recliner/sofa I was interested in. Ordered it (mid December 2014) and picked it up in the middle of January at the warehouse. We saved big doing it this way and overall it was a great experience. So far we love the recliner sofa (and the recliner chair). Very comfortable to fall asleep on.

We've bought furniture at this store for over a decade, & have always enjoyed it! We don't come away with something every time--sometimes we don't need anything; but it's always a great experience. We HAVE bought sofas, beds, end tables, lamps, artwork, office furniture, mirrors ... just to name a few. And we're waiting for their tent sale that's coming soon!

We went there to purchase two recliners and found the sales practices extremely deceptive. BEWARE!

Has awesome food. Nice Atmosphere. Great prices.