Ashley Store Eau Claire, WI

Horrible customer service. Ordered a bed set in September with a Oct 1st delivery. Still no answers and now tried canceling 3 separate occasions.

Jessica was very friendly and helpful

We found the selection we were looking for with the Sales associate in store being helpful but disappointed in how the communication of the delivery with backorder and communication mishaps.

The sales and delivery were both great experiences.

Service always sucks here even though there always seems to be 6-8 employees in the building. I am not in the habit of begging people to take my money for their overpriced furniture. Better furniture and better service at The Wood Shed.

On July 27, 2025, we went in the store to Ashley in Eau Claire. We purchased a table and six chairs. The chairs were delivered, and then a week later the table was delivered we then assembled the table and the chairs. Three of the chairs could not be assembled because two of them were missing the letter E and one had a cracked back. We contacted Ashley customer service and we’re given the runaround for weeks. We finally got ordered in the mail the parts however we were still missing aletter E because they sent another wrong part to this day. We are still missing the letter E and one of the chairs cannot be assembled. To make matters worse we are walking around bargain city the other day and saw the exact same SKU number dining room set for 50% cheaper than what we paid, it is quite upsetting, knowing that we went to a store and paid twice as much for the same quality and five weeks later we still aren’t able to enjoy the set that we ordered because a chair is still missing a piece I can guarantee I will never shop at Ashley because they have yet to make it right and they have yet to make me feel better about my experience. I spent over $1000 at the store and I feel like I should’ve just went to Walmart at this point with how I’ve been treated and then to find it cheaper just an insult to injury. Sure, I could be sent the letter E and I finally have my dining room set, but this is not how it should be. It should’ve been right from the beginning. Ashley can make this right by price matching the price at bargain city which is 50% less than what we paid. I uploaded a screenshot from bargain city website of the prices and they’re 50% cheaper.. I also tried to call Ashley store multiple times before the 30 days was up on price match and I kept getting put on hold for 15minutes plus it would just hang up.

The sales consultant was very helpful and when I went back today to order, she helped me and also had another girl help as she was the only one on the floor. Everything went very smoothly and I am happy with my purchase.

Service was phenomenal!

Great customer service. Everyone was very helpful & they let us browse around without feeling pressured. Very attentive for any questions we had while we shopped. Highly recommended.

Easy, simple & free direct shipping!

The sales rep was very friendly. She was very thorough with explaining everything from delivering and warranty.

Anna and Jessica were so helpful, and made buying furniture here a very pleasant experience!

Polite workers, nice furniture and love the white glove setting your furniture, Ashley's the only place now that we go for furniture

Our sales person was very nice and helpful. We found exactly what we were looking for.

Quality products, great sale prices and staff is helpful, knowledgeable and friendly. Love my new sectional!

Felt very well informed about availability and delivery schedule...

The lady whom helped me was not only beautiful but knew what she was doing.Excellent worker. Be proud of her.

Excellent experience. Very helpful staff. Will definitely return.

I rescind my 5 star rating. What I ordered and, was told at the time was available, was not. I got 5 different delivery emails AND phone calls telling me different delivery times and what items were on the delivery. VERY frustrating!

Great Sales Team

I’ve purchased quite a few pieces from Ashley furniture, and it has always been a positive experience with quality furniture!! The staff was very helpful and personable.

My rug came quickly and it is beautiful. Dropped it off on my deck so I could easily get it in the house

I purchased furniture over the phone and Jessica was fantastic. She matched online prices. I'm very happy with the customer service and the entire process.

I worked with Alec on a sales deal and after going into the store to confirm and pay for everything I was able to get a better deal by talking to the sales manager who did some price matching. Both were great to work with and I greatly appreciate their help. Highly recommend Ashley Furniture in Eau Claire!

Friendly staff. Good selection of product at a decent price.i have bought furniture from them multiple times and they are always very friendly and helpful. Love the new chair.

Just received my furniture from Ashley! It looks fantastic! The delivery was right on time. They even called and said how many minutes away they were. Everything was setup quick and efficiently. Very happy with everything!!

Awesome. Received order in two days. Store associate was excellent to work with

Jessica was very helpful without hovering. A plus in our book. We've shopped in different Ashley Stores and are always happy with the quality of the products and service.

Our experience at Ashley Home Store was wonderful. Went twice and worked with two different individuals and both were super professional and knowledgeable. They both have our eternal gratitude. God Bless

Jessica was very friendly and knowledgeable about Ashley furniture. We were very happy about our purchase and would recommend her as a salesperson.

Ashley supervisor in EauClaire helped our delivery of back order furniture so that everything came at once and just when we needed it. So happy in the care of packaging, delivery and QUALITY! We’ll keep coming back to Ashley with service like this. Thank You Anna!

Found what we wanted to buy but wouldn't let use pick up at store. Told us to drive 1 hour to pickup. No customer service here, bought it at another store.

My family & I have purchased multiple items from Ashley and have had good experiences. Recently we purchased two bedroom sets & have never had such POOR customer service from them. We have called multiple times regarding an item that wasn’t ready on time (we understand there are delays, that’s totally okay) but each time our calls are either intentionally ignored or we’re told the manager “isn’t in” or will give us a call and then we’re left hanging and having to try and get ahold of the manager again. VERY disappointed at the way that our situation has been handled, it’s inappropriate seeing as we’ve been a loyal customer for years.

Friendly helpful staff. Quality furniture at a fair price. I am very pleased with the experience at Ashley Furniture

Thanks Alec Peterson for your patience! Can’t wait for delivery

Sophie was extremely helpful and nice, ask for Sophie when you go to the store.

Needed some counter height barstools for a new kitchen island and as we had a few restrictions for the size, we wanted to compare stools from different furniture stores. We tried looking at three other stores and as Ashley Store was the last one on our list we trudged our way to the far corner where the stools were lined up on two levels. We needed a swivel seat in gray and were welcomed by Alan at the stores entrance and he proceeded to show us what options the Eau Claire, WI store had available. Although they were slightly higher priced than what we wanted to spend with the sales discount and free shipping we decided to purchase. As we had dealt with Ashley Furniture in the past and knew about their quality and the salesman said they would arrive about 7 days later. The next day, less than 24 hours after our purchase the delivery truck came with our four stools. Waiting to put them together next week after our new flooring is installed. Overall we were very pleased with Alan and the whole sale process.

Had the pleasure of working with Eric ordering patio furniture! He was very friendly and was very helpful with our process. 10/10 would recommend! Great prices for high end furniture!

The salesman was great. However trying to pay for the merchandise was not a good experience.

Very helpful and great prices.

Very helpful and friendly

Alan did a great job!

Good sales people.

Jori Hoffee - Patient with great knowledge Thank you for all your help !

We had an excellent experience and will be going back for a new mattress when the time is right but for now our new chairs match our table beautifully. Thank you for your help.

Great experience and friendly workers! Chanell was understanding and very cooperative with us while giving time worth the while!

Loved the bed set we picked out. Was informed of delivery date and then shown a tablet with calendar and told to pick a delivery date. No show for the picked delivery date, when I called I was informed that everything we selected was on backorder! Was never told by sales person they were backordered. We spent a good 2 hours at the store and no one ever said anything about not have stock. Our purchase was time sensitive as I am handicapped and needing it right away. Paid for the products and it will be a month before we receive the items. Will not be buying from Ashley ever again. Also deliver charge was astronomical!!! $400.

Ashley furniture and their employees were friendly and professional.

All the people at the store are wonderful

I was looking for a outdoor adjustable chaise lounge. I went to Ashley's website and started to look, the descriptions did not tell me exactly how far back they reclined or sat up so I wanted to see them in person. Their website said the closest one was in my hometown, however unfortunately the store only had one sofa set. I found their website very misleading. While there I did ask for a pen and paper and then I was able to look up the different styles of chaise lounge that were available on their big touch screen monitor. However, unfortunately their descriptions were still lacking. I wanted to know how many notches were available on each chair as they do vary on each model. I decided on one and searched for a lower price on-line. To my surprise they price matched. I saved over $100 by simply asking. To me that was a big WIN. My lounge chair will arrive in 3 days, but apparently I only have three days to check for missing screws, flat cushions, if the chair is even on the floor, etc. I feel rushed as it is still 38 degrees. I'm hoping to find the time once it arrives as I don't want to miss out on fixing it right away if there are issues, I was informed that it comes with a 1 year warranty as well. I was greeted right as I entered, but no one sold me the item as I knew going in what I was sorta looking for, but the gal who checked me out was kind, courteous and knowledgeable. I am anxious for summer to arrive to enjoy my adjustable chaise lounge.

Tim and Jessica were both instrumental in helping us select and order quality furniture to match our living space!

The experience is always wonderful & so are our home purchases. We love Ashley furniture store

Great Customer Service.

The lady that helped us pick out our tv stand was very helpful and quick at getting us help and checked out. But the delivery wasn’t so smooth, first they brought the wrong one at 9am and it had a couple huge gashes out of it…(I didn’t notice because it was almost identical and I was very tired lol) and they came back around noon and my bf let them in while I was passed out. He told me what happened and I was shocked and happy that this one didn’t have huge gashes in it.

Sophia was a huge help and helped me and my girlfriend find exactly what we were looking for! We will definitely be back again to work with her!!

Sophia K was a HUGE help in making my shopping experience a success! Highly recommend her ♥️

Good selection, great deal

I had a very pleasant experience shopping at Ashley Furniture in Eau Claire. The store had a huge selection and had exactly what I was looking for. The associates were knowledgeable and all of my questions were answered. I have bought many items from Ashley so I know I'll be happy with my purchase.

Sophia was amazing. She helped me so much with picking out a couch, was very professional, and was kind and encouraging with her ideas. Thanks so much. Can’t wait to get the couch in my house. Definitely would come back and ask for you again! thank you!

Sale lady was excellent!!!

Jessica B. was very helpful on my questions and the whole process, she was great!

The staff was super friendly and helpful.

It is beautiful we just love it thank you so much delivery was great fast and I like the fact that we had our space when we where shopping for our table we don’t like when people hover over you we know where to find someone for help !! Thanks for a great experience

Ashley employees were very eager to help!

My sales person was helpful. The process was quick and easy.

Great selection and friendly staff. We were able to apply 30% coworker discount because our son works for Ashley. What a great benefit. Jory greeted us initially and gave us some beneficial information and direction but no pressure. She allowed us to look around and shop at our own pace but was available if we had questions. When we were ready to order our furniture Jory was assisting another customer so Sarah assisted us with ordering our items and setting up a convenient delivery date that worked for us. She also did a great job of explaining the extended warranties and protection plans. We left feeling very happy with our purchases and really appreciative about the family discount we were able to apply. Great overall experience. Excited to get our new furniture.

The sales person was just fantastic 👏 the only disappointment was the rails for the bed we ordered will be 8 to ten weeks! So we will be sleeping on the floor in our new apartment at 69 years old 😴

Ordered 2 Recliners on Dec 27, they changed the delivery date 3 times, after 3 weeks canceled the order, we paid cash, now their making us wait 1-2 weeks for a refund, in the meantime we ordered 2 Recliners from Economy Furniture in CF, it took 1 day to get delivered, we're still waiting for our check back, buyer beware 😢Update still have not received check of 700.12, it's been 4 weeks, do not order from Ashley go to Economy Furnature Chippewa Falls

Ordered 2 Reycliner chairs, Dec 27 they changed the delivery date 3 times, we finally canceled the order, we paid cash they are making us wait 1-2 weeks for our refund, we have not received a refund as yet, bought from Economy Furniture they delivered in 1 day, buyer beware 🙄

Sarah was extremely knowledgeable, friendly, and accommodating. Will see her for future purchases.

Shawna, Jessica, Sarah were fantastic, so nice to work with! 5 stars

The ENTIRE team is phenomenal. Store manager, Anna, really does a great job on executing the sale & staying focused on giving the best guest experience possible. I had a lovely time buying my couch today!

Jessica was great to work with and was very patient with me.

Sarah was super friendly and helpful! There was one employee who wasn't as friendly..

Sarah at the Eau Claire Ashley's location was the BEST!! Knowledgeable about the product, and helpful without being pushy. She was very accommodating. Thanks for the excellent service Sarah!

As is my usual experience with Ashley.we we're in and out with the help of our Sales associate. Couldn't be more pleased.

Dory and Jess at the Eau Claire Homestore were very responsive in helping me purchase our sofa and coordinated an early pick up in Arcadia as well. Thank you!!

So helpful.

Ashley’s employee, Anna was quick to respond and wonderful to work with. She went over and above for me, even when things weren’t smooth with paperwork. We will continue to do. ISO Ed’s and ask for Anna specifically.

Jessica was a great help in out bedroom set purchase. She was friendly and extremely knowledgeable of the Ashley products. I highly recommend dealing with her on your next Ashley purchases.

Very nice clerk but was supposed to get a phone call same day confirming delivery. Never re received a call. I canceled my order the next day.

Jori was a fantastic salesperson. I especially appreciated that she never forced the sale and always made us feel like we could walk away at any time. They listened to our desires and our considerations and helped point us to the closest items they had to offer. They ended up being able to compete on price with other places we were considering, too!

Great experience, she was very knowledgeable about mattresses and she went above and beyond to make sure I could take them home today.

Jori is so helpful, informative and patient! A true gem! I am very excited for my new chairs.

Very helpful to efficiently buy furniture accessory.

Meet at the entrance by a representative asking what we are interested in. Gave us the showroom layout on where to look. Checked with us after about fifteen minutes to see if we had any questions. She was very helpful with getting the information needed to make our choices and then we purchased. Great customer service!

Wonderful service and sales person. Didn’t feel pushed to buy.

Jess was a great help is showing us several options for our specific needs!

Good store to shop, variety of selections and employees were helpful providing assistance and product information

Was looking for a coffee table and found this dining room set on clearance but needed two more chairs which were full price. Recently purchased a new home and other issues. Needed to get best price possible and with a very professional staff was able to purchase and was perfect in my new home.

Great experience from start to finish!

Very great customer service, they got me more than 50% off on a whole set.

Scott, our representative was very knowledgeable and helped us with all our questions! Made the purchase!

Great service

Staff was friendly and informative. Easy process to buy and pick up mattress.

When buying through Ashley, all things at the store went smoothly. The associate at the store told us an estimated arrival date. We understand this is an “estimated date” but our furniture did not arrive for 2 MONTHS after the date. They would reach out and schedule a delivery date… (that someone has to be available and home for) and then call and reschedule over and over again. I found this process very annoying since I was arranging my schedule to be home for the delivery. Ashley called and rescheduled my delivery about 5-7 times and then when my furniture arrived, it STILL wasn’t all there. Keep in mind we ordered a standard table & 6 chairs. That’s all. Overall a frustrating process with a lot of back and forth.

Scott warmly welcomed us and found what we needed right away. Not only was he friendly but made sure we got the best deal while protecting our furniture. Thanks, Scott!

Unreliable delivery! Poor effort to deliver orders on time. Staff at the store and store managers are nice but after postponing two times delivery I had to cancel the order.

Shout out to Ashley Eau Claire store for the incredible selection and Scott our sales person, gave us the time to shop wasn’t pushy very informed about the product with great ideas and suggestions, can’t wait to see our purchase in our new home… Thank You!!!

Scott helped me order a new dresser and did a fantastic job!

Excellent customer service! Sales rep was awesome! Our third purchase from Ashley. Thanks guys! You are the best!

I was not pushed into something I wasn't looking for, there was no pressure what so ever. Once I decided what I wanted we placed the order and set everything up for delivery! Loved everything about shopping here at Ashley in Eau Claire!!

We loved our experience with Jori, Anna and Shawna when buying our new bedroom set!

My dad and I visited Ashley Furniture over the weekend as he needed to purchase some furniture for a new home and I needed a dresser and mirror. We were helped by two girls, Jessica was great! She was very friendly and attentive. When I buy more furniture, I will definitely make sure that she is available. I can’t remember the other girls name, she kept disappearing and was not much help. The furniture options are great at Ashley, Jessica was fantastic, there was also a really friendly Asian guy in the front….sorry, I didn’t catch his name but I would also buy from him in a heartbeat.

The prices were fantastic! Also, the individual (Jory) helping me was very knowledgeable about all aspects of the furniture, furniture lines, delivery, protection plan, and all the random questions I had. I really felt that that Jory understood my wants/needs and helped me find the items that worked for me!

Great service. Price match and quick processing

Jess was very wonderful on helping us pick out a new mattress. Everyone in the store was so helpful and great at answering the questions we had

Jori was amazing!! She was so helpful and great with answering all our questions. She made the process of buying a new bed set so easy! Thank you Jori!

Jori and Anna were amazing, helpful- accommodating and made us feel super at ease. Wonderful team of people at the Eau Claire Ashley Homestore. Highly recommend!

Very helpful with the picking out the perfect dressers. Very smooth.

Quick and provided options of exactly what I asked for. Exactly the shopping style I appreciate. Easy and fast

anna was so helpful!!! made my experience a breeze :)

really liked it. welcoming and polite atmosphere

I really am disappointed with Ashley related to a dining room table. purchase. We were promised by store manager that it would be delivered July 31. We had to wait a month from purchase because of delivery to a small town 45 min away. Day of delivery nothing but excuses. Now we have to wait until 090424. for delivery. No calls that it was not coming. Sad really not even a call back after I complained. Serious lack of management. We sold are table now have to wait . Not willing to even address issue

Great customer service from sales to delivery.

The majority of our furniture is from Ashley. If you get the right person when you walk in the door they can be really helpful. This time we went in and got just that. Jessica was a great help and was able to price match the same piece we were looking at at another furniture store. Can’t wait for our new furniture to arrive!

Products are good quality!

We made several visits over the course of a couple months. Jori made sure we were completely happy with our selections and kept our personal pick list updated with each visit. There was no pressure to buy, and she was always patient and ready to review our list and inform us of any promotions or discounts that may apply. Today we finalized our selections and purchased our furniture for the home we're building. The process was easy and the staff also made it fun! I highly recommend checking out Ashley in Eau Claire if you're in the market for new furniture or just wanting to explore some options.

Von Velez was such a great advisor to help us in our couch! Thx for the great service!

Dave was excellent to work with for the purchase of our new couch and queen bed frame! He helped us find exactly what we were looking for. We appreciated his honesty as well as his kind and friendly personality as we are new to the Eau Claire area. We will be going back to Ashley to work with Dave for any other furniture purchases we may have. Thank you Dave!

Dave was great to work with and knew so much about the products, definitely made the process easier for us!

Mark went above & beyond to find EXACTLY what we needed at the best price possible! Great experience!

The gentleman that helped us was very good. The receipt I received isn't correct. We paid for a queen mattress not a full.

Poor online experience with canceled orders and poor communication. Great in-store experience with quality customer service.

Great selections, very knowledgeable no pressure to buy, helpful friendly staff.

The girls were very helpful, they did an awesome job!

We found the perfect furniture for our kitchen dining and living room end tables and coffee table. Jessica was great to work with.

A great experience. Von, our sales person, was very patient and extremely helpful. We visited the store in Eau Claire,Wi 3 or so times before we made our final purchase of several furnishings.

Von was up front when I walked in and I told him what I was looking for. He took me to the area needed, asked a couple questions, pointed out what turned out to be perfect for me, rang me up and I was out the door! Easy, friendly, polite. Couldn’t ask for any better!!

I was very pleased with the staff at Ashley. They took care of everything in a timely and efficient manner. I would highly recommend.

Made a new living room purchase today. Our sales person Mark was great to work with.

Great place to shop and friendly staff.

Jessica was awesome and helpful

Jessica was very efficient and friendly while helping us find exactly what we were looking for. We will definitely go back when we’re looking for new furniture.

Jessica was super helpful placing my delivery set up.

Excellent customer service

Amazing service with an excellent selection! Raegan made my day and sold me on a comfortable and unique set of swivel chairs! Can’t way to get them later this week!

We were very satisfied with our visit and the assistance provided by Jessica

Friendly and awesome customer service

My 80-year-old mother ordered a couch from these people exact same one I ordered last year they charged $100 for delivery which was fine. My mother later called me and said they could not get it in. I went home, picked up my couch and brought it to her place Install my couch in her apartment Ashley would not refund her her money for delivery even though I showed him that I installed the exact same one so we told them they could refund the couch money, and I will shop somewhere else. Horrible experience with these people, even when you show them that they were wrong.

My experience was amazing!!!!

Quick, painless and awesome customer service! Zach greeted me as soon as I walked in the door and helped me find exactly what I was looking for in record time. Bada bing bada boom! Customer service will bring me back every time and Ashley furniture Eau Claire has this. Thanks Zach!

Quick and fast experience.

I stopped in looking for a new couch and chair. As soon as I walked in Jessica greeted me at the door with a smile and was very friendly and helpful. She helped me along the way and was not pushy. She gave me space to look around and answered all my questions. She made my buying experience very easy.

The representative in the front of the store recommended where to look for floor lamps with dimming features. Within 15 minutes, we'd made our selection. She checked us out within 10 minutes and saved us $40 off the price listed on the floor. Excellent customer service and our lamp arrived 3 days before the estimated delivery date.

Von the associate was very helpful, thanks!

Von at the Eau Claire store did a great job leading us in the right direction for purchasing a bed frame and dresser match. Von kept our budget in mind and showed us multiple options in that range to make sure we were happy with our selection. He was great at answering any questions and guided the entire process.

Stopped in the Eau Clair store and Justin helped us out. Justin was fantastic to work with ,very knowledgeable and friendly. He wasn't pushy like the other guy walking around and interrupting customers who were already being help. Justin Diadrich , Thank you for all your help ! You made our day . If your looking to shop for new furniture Justin is the guy !

I bought two purple pillows on 02/02, to be told it would arrive in a few days, seems they just want to sell the Product with out true facts , I called a week later to cancel order , to be told, it would be canceled , the following week I received the delivery of the pillows , not once did anyone update me on any delays or any follow through with the purchase , now to go back to Ashley store in Eau Claire to have issues with the return of one of the pillows as it was the wrong size I wanted , I have a hard time believing I will get my return on the one pillow I left at the store , to be told there is a process , now Let’s see if I get a call on the return as I requested!! Get it together, care from beginning of the purchase to the end.

Jessica was so nice to work with! She answered all of my questions no problem! She and everyone were very friendly and made it easy and comfortable to come in and shop.

I came in and was just going to order a chair and an ottoman and was told that I would get a 10% discount. So at that time he decided to also order the matching couch. I had bought a small one off of a website that was just too tiny in my apartment and so I decided to get the set so that everything matched.

Absolutely wonderful. Very helpful and friendly staff. Having just moved I needed a lot of pieces. Still have a lot to purchase and I will be going no where else!

I expected more. I felt prices were a little high for the quality level provided. I didn't buy anything from there. Couldn't find a recliner I liked at a decent price.

The manager,David answered my phone call to order the same kitchen stool that I had bought at Ashley 5years ago. He was extremely helpful and walked me through the email ordering process. I really appreciated his help.

Very friendly place and super helpful. Quick and easy ordering process

Very helpful and got what I needed at a very reasonable price

Von & the manager were incredibly helpful throughout the whole process of picking out the exact furniture I wanted. They pulled up dimensions, prices, and everything I asked for in order to fit my custom needs for my furniture project. Great team to work with!

Salespeople were great, came in with a plan to buy what I wanted and they wasted no time helping me through the process. Didn't have to deal with unnecessary upsaling or someone breathing down my neck, compared to other places I've looked for furniture in.

Thank you for the great service today, Jason.

Great customer service! Zach greeted me at the door and helped me every step of the way. He listened to me and gave me options.

Raegan is the best to work with ! She’s very patient, you can ask her a million questions and she has the answers for everything. Definitely recommend you work with her if you need any help w/ finding the perfect furniture for you!

On 11/16 at 10:05 I came to Ashley’s to look for & hopefully purchase some living room lamps. The young man seated near the front door entrance on a couch looked up at me but never verbally acknowledged my entrance, instead he immediately looked away and remained concentrated on his phone. As I walked through the store I came upon a young lady who briefly looked at me as she walked past. She also remained totally silent. Neither employee bothered to ask if if I was looking for anything in particular, if they could be of any assistance or offered a greeting or a simple smile. Obviously I went elsewhere to make my purchases.

Justin was an amazing help with furniture I needed to purchase!! Thanks for the great help!! I will definitely make a purchase here again!!

Good

Enjoy shopping in the store. Staff is friendly and willing to go the extra mile to answer my questions about their products. This is the third time purchasing from this store.

As soon as I walked in Jessica greeted me with a warm smile and asked if I knew what I was shopping for? I told her was in the market for a new mattress. She personally walked me to the section and was very knowledgeable! I looked at the selection and made my purchase. Jessica made the whole purchase very simple and explained the whole deliver process very well! I’ll be going back to Ashely and I hope Jessica is working!!

Customer service was amazing! Von was super informative and patient!

Great people to work with. Quickly responded to my texts and phone calls. Very easy transaction!!

Von did a great job catering to our needs and took time to help us locate the perfect furniture for our living room. We will be back to work with him on other needs for around our home. Excellent Customer Service.

Ease of work Follow up High quality options and price match are great! I Would recommend to anyone.

Justin made furniture shopping so, so easy! We let him know what we were looking for and he took us right to it! 🎯 He was great to work with, very knowledgeable and respectful. Can't wait for our new furniture to be delivered!!

Our salesman Justin at the Eau Claire store did an outstanding job! My wife and I came in to look for a new couch and chair. Justin gave us space to look around and came back around when we were ready. He was VERY knowledgeable on the products in the store. We came in not expecting to buy anything and I felt discouraged to be honest. Justin made us feel right at home and was more than welcoming. Justin deserves a raise and at the very least much recognition. Thanks again Justin, keep up the great work!

Zach - excellent customer service! Very knowledgeable on beds and furniture specifications. Not pushy with sales. We had stopped at a few other furniture stores before Ashley’s and did not receive 1/2 the service as we got here with Zach. Happy with our service and made a purchase!

Jason was knowledgeable, helpful and friendly.

Von was super helpful and nice.

Attentive, helpful and very friendly!

Called them about ordering a part for a 3 year old power chair, a simple metal bracket that got bent. The store manager stated "You cannot order parts for anything outside the 1 year manufacturer warranty, unless you buy the extended 5 year warranty." Insane.

Just saw one of your ads

I purchased a couch with the help of Jason Larew, salesman at Ashley on Commonwealth Dr eau Claire. I told Jason exactly what I needed and wanted. He had the insite to find the couch I was looking for in the store. I couldn't believe how he listened and found what I needed with absolutely NO pushing or trying to change my mind. This is my first time to have purchased anything from Ashley's. I will definitely ask for Jason's help when I go back to Ashley's. Thank you Jason for your help and respect. Karen Paulin

Doesn't even deserve 1 star. They discontinued the bedroom set I wanted. So, now I am stuck with half a bedroom set. I had to find a different one that doesn't match, and they wouldn't work with me when it came to the delivery so I planned around that ONLY for them to show up ahead of schedule anyways. I ordered it on July 8th and I won't get it until August 12th. Ridiculous.

My experience was fantastic! Von Velez was very knowledgeable and helpful.. Von made my purchase exciting, secure, and easy. I will be back soon with my next purchad with Von! Thank you Von!! See you within a month!!

Zach was very helpful with our search for 2 couches. I appreciated that he wasn't pushy and checked on us during our search around the store. Excellent customer service by him and the store manager!

I was very impressed with Von at the Eau Claire store. He is polite, professional and knowledgeable of the products. I will shop again at Ashley because of his great service!

A wonderful salesman helped us pick out a quality love sofa including the perfect color.

Ashley had what I wanted, so I bought it.

Very clean. Helpful staff.

I recently worked with Justin Diedrich at the Eau Claire store. I told him what I was looking for and he showed me exactly what I wanted. He explained things easily and it was a good experience. I will ask for him the next time I'm in the store.

Service was professional and prompt. Helped us find exactly what we were looking for!

Was in today looking at getting a new mattress. Jason Larew was the employee who assisted me. He was extremely helpful and knowledgeable with any questions I had regarding the mattresses. Would definitely come back and also am recommending to have Jason assist you with your needs.

Manager Dave assisted with our purchase. I ordered over the phone. Price matched a competitor's website. Everything was smooth and easy. Payment link came via email. Had a little snafu with rescheduling the pick up date, which was easily and quickly sorted out. I received great service from the Eau Claire Ashley location. Would buy from them again.

I stopped in to Ashley Furniture to purchase a couple of items and was blessed with a knowledgeable, kind and helpful person, Justin. He not only took care of my immediate, known needs but anticipated a couple other possibles down the road. Extremely positive experience! So glad I stopped, and I will certainly be back !

Very good service from the salesperson on the floor. Both charismatic and cordial, and seemed well-informed.

Jessica and Reagan were both very helpful and accommodating.

Bought a couch Ashton from EC was very helpful, very kind, and a great person

The people were very courteous and knowledgeable. And helped me make an informed decision.

Zach was great to work with and very helpful.

In store was fine and we found what we wanted. We had to wait 2 weeks because of 1 of the 3 items which was fine. Delivery showed up and loveseat was damaged (not the peice we originally waited for). Was told they couldn't deliver it so they said I'd be contacted to set up a future delivery date. That never happened so I contacted them and they had a date and time picked out 3 weeks in the future. Which that's cool but why wouldn't you contact the costumer? Maybe that day doesn't work for me. Either way big hassle... family of 6 nowhere to sit. *Did that. Now what?

Had an amazing experience with Zach!! He first helped my wife and I last Sunday and made such an impression we made sure we returned to work with him! Knowledgeable and friendly made our time there effortless and enjoyable! Will be returning to work with him as we continue to remodel our home! Thank you Zach for a top notch buying atmosphere!

Purchased a couple different living room items from Ashley. Price was very reasonable. Salesperson Von was very helpful and accommodating! He even moved a coffee table for us across the showroom floor to see how it looked next to the sofa we purchased. Very pleased with this visit. Will definitely purchase from Ashley Store again.

We visited the showroom in Eau Claire, Wisconsin and were greeted by Von Velez. He was so helpful and knowledgeable. Von walked us through the entire process with no pressure and let us leave with information to process and discuss. We ended up buying from this location and could not be happier!

Awkward to be questioned immediately after walking in.

Don't buy any bedframes from them. I spent 1k on a bed frame just to have it break in 6 months. They sent half of the replacement parts and when I called to get the rest they said they will send the rest out. I called back and said that nothing was ordered to be sent out. Beyond disappointment with this company.

Excellent experience overall! They respected our budget and worked with us through the whole deal!!!

My wife and I bought a living room set about a year ago (love it) and were pleasantly surprised with how smooth the entire process of picking it out, purchasing it, and receiving it was. A special thanks to our salesmen John Newton, who really helped us pick out the right set and helped us get some items a little quicker by opting for the self setup option versus setup by Ashley delivery.

Zack at Ashley Furniture in Eau Claire WI was very professional, helpful, patient, snd knowledgeable when we came in today to pick some furniture out. We did not feel pressure to purchase anything and definitely weren’t pressured to buy more expensive items. The experience was was fantastic. Definitely recommend Zack to help you on your next furniture purchase at Ashley Furniture in Eau Claire!

I love the styles of furniture that Ashley designs. I have been a huge fan for between 25 and 30 years.

Great place! Walked in and Jordan instantly greeted us and helped with everything! He was very informational but yet let us take our time to decide! He was very professional and very friendly! Would definitely recommend asking for him when shopping for your furniture!

Jordan is the best sales guy there! We have been in multiple times and he’s always been there to help. He makes the experience very easy going, gets all the information you need, and always relates to you in one way or another. I even texted him more questions the day after I was there, and he responded right away with all the answers. I can’t wait to receive our couch!

Kaylin is very knowledgeable and attentive to my style and needs. Her helpful and positive attitude makes my shopping here welcoming!

Jordan Berry was awesome!! He went that extra mile, even though it wasn't a huge purchase. We will definitely come back for our needs.

Like most furniture it was kind of expensive, but the couches were stylish. None of it felt like it was very durable though.

Excellent service while purchasing furniture! Jordan the salesman helped tremendously! He was very helpful, showed us more than enough pieces to help us make our decision! Would definitely go back!

Very poor quality couch. Thought if we spent more on a couch and warranty that the quality would be better apparently not. The warranty doesn't even cover a tear in seam and noises the motor makes when reclining. Why even get the warranty. So disappointed

All sales staff very courteous and professional. That included Zack and also Von when Zack wasn't there.

Very friendly service and great selection

Justin was awesome, very helpful, love that store, we will go back

I purchased a mattress with a Comfort Guarantee. The salesman and manager told me that my purchase completed the qualifying requirements needed to receive the 90 day at home mattress test. After about 40 some days, I took the Mattress back to the store to exchange it for a different one. The manage at the store told me to take it home and they will pick it up and drop off the exchange Mattress. I went back to the store to pick out the exchange mattress and was told by a different manager, the 3rd one I have talked with, that I did not qualify for the exchange. He sent my request to the corporate office to let them know that I was unhappy. He stated that corporate would contact me within 72 hours to discuss the problem. They never did. I went back to the store and they would not help at all. I went to the Eau Claire court house and started a small claims action against Ashley Furniture and the managers. This is now after the 90 days. 4 days be for the court date the manager calls and now they can exchange the mattress. I said no thank you. I went to court and received all my money refunded, court cost refunded and some for my troubles. This may be the only way how to handle a transaction when they lie to you to make a sale.

Jordan did an amazing job tonight. A+ for customer service, knowledge, professionalism and patience!! THANK YOU JORDAN!!

Clean brightly lit store, well arranged displays to try, easy read price tags.

I found what I was thinking of, I hope I can afford before it's gone.

Well we bought a nice 9 drawer dresser, and the sales guy (Jordan) is one of the best sales guy I’ve ever had. Definitely will be coming back in the future for furniture.

Jordan's sale style is the reason he made a sale today. He was incredibly thorough and friendly, knowledgeable on the products we looked at and had helpful suggestions. We weren't initially planning to make a purchase but were very serious about looking and ended up finding exactly what we wanted. It happened to be on a day where a good sale was being offered and we walked away after making our first payment towards a new sectional! I definitely recommend asking for Jordan if you are looking for a nice, new piece of home! :)

Jordan B you did a.great job! Really appreciate your time helping us pick out what was needed for my new apartment.

The in store experience was great. We were helped by Todd who was very nice and helpful.

Jordan provided excellent service I would buy from him again!

Great service from salesperson Jon! Thanks.

I received help from Jordan while in the store while buying new furniture. He was very knowledgeable and helpful and guided me in the right direction for my furniture purchases, I would recommend coming here and asking for Jordan if you are looking for furniture in the future.

I met with Jaren and Jon to order furniture for our entire living room. Jaren was absolutly amazing initiating our shopping experience and Jon worked with me to get the best prices. My experience was quick, easy, and very satisfying. I would highly reccomend shopping at this location with Jon and Jaren!!

We were helped by a gentleman named Jordan, who was incredibly helpful with the questions my family had in regards to mattresses and sofas. He was helpful with pricing options, delivery questions, but also was incredibly honest in regards to questions about quality. We had a pleasant and helpful experience and are excited to return!

Excellent service, Jordan, help assist my husband and I with buying two bedroom sets and a mattress. He answered all of our questions and made sure we were comfortable before making our final decision. We will most definitely be coming back!

Jordan was really helpful in finding a couch!

Jordan was great!! Had a few struggles in the beginning but were able to work them out and even got a better deal in the end. Thanks Jordan for your help!

We walked into Ashley knowing exactly what we wanted. Jordan greeted us and was incredibly friendly. We asked a question and took a lap, by the time we got back he had the answer we needed. We bought a kitchen table in a matter of thirty minutes. Jordan is a true sales man, but in an incredibly kind and respectful way. It was a great experience!

Was having a good experience, until our delivery of a couch and chair only consisted of a couch. Wasn't told of any delay, and was treated poorly when returning to the store. Very disappointing experience.

My girlfriend and I were helped by a real nice guy named Jonathan and found exactly what we were looking for right away. He helped us find over $2,000 worth of furniture. He told us to expect a call within a week and that we would have our furniture delivered within 2-3 weeks. We were ecstatic. After 2 weeks of no call, we called them and they tell us we won't get our stuff until August or September. Talk about doing whatever for a sale. Absolutely classless and no I do don't recommend this place. Sad too because it seemed perfect. On to the next store.

Logan was great to work with. He took us around the store and showed us some of the things we were looking for and then let us explore on our own for a bit. We didn’t feel pressured into anything which was nice. He came back and answered some questions that we had and was great help. He even made sure to get us the best deal on all items we ordered! Great experience

Very good service, specially by Logan. Lots of their furniture pleased us, it was hard to choose. We've got a huge deal during Memorial day sales, and plus they hold your furniture until you need it delivered, that's a fantastic thing.

My salesmen Johnathan Newton was a phenomenal help in finding the most affordable but yet perfect furniture for my new living room and baby girls playroom. I initially planned on browsing while my significant other was in the Charter store, but ended up purchasing a full set of new furniture. He made sure the process was quick and seemingly painless. Thanks again Johnathon!

Probably the best experience I’ve had buying anything! Manager and sales lady were incredibly helpful and able to do things that the other stores just couldn’t or wouldn’t do. Amazing customer service

I’ve had great experiences at Ashley Furniture in Eau Claire. Victor is the store manager there and he knows everything there is to know about furniture. He’s very personable and he gets it done for you! Very knowledgeable on all of the product. Also the customer service reps at the front desk do a great job! 10/10 would recommend this store!

Jessica was awesome. Highly reccomend seeing her for your furniture needs! A++

Me and my girlfriend whent to Ashley furniture today to buy a new couch and Jordan approached us when we arrived and helped direct us to what we where looking for and helped us pick out our new couch he was very helpful with all the choices and explaining all our questions to us

Jaren is absolutely fantastic. He allows you to explore without following you around so you're able to do your own thing. I appreciated that since this is my first time buying furniture and sometimes having a salesperson follow you around can feel slightly pressuring/intimidating (at least for me). Jaren was great at explaining the furniture that caught my eye, recommended and explained the protection plan since I was buying an almost white couch, and explained the financing process well. I am moving out of state so there was a slight issue when trying to set up delivery and assembly (as the warehouse does not deliver where I am moving to) but the manager (I did not get his name) and Jaren helped list a couple different options I could do as an alternative which was pick up my furniture directly from the warehouse or order through another Ashley closer to where I am moving. The manager also suggested that we should check the availability of my furniture at the other location (if I wished to go with that option) so I would be able to see if everything would be in stock by the time I move in. I ended up choosing to pick up the furniture since their availability guaranteed everything will be in stock when I need it. Their customer service is fantastic and I am excited for my new furniture.

I was in the store this past week looking for a bookcase. Jordan let me browse then checked back with me and answered all the questions I had. Today I returned and purchased one with his help.

Ordered a couch in February. The girl convinced me to opt for the electric version that was ~$200 more expensive because it was going to arrive earlier, about a months wait. That was not a huge deal at first. So the day before delivery, March 24th I got 2 emails, 2 texts, and an automated call confirming delivery. So I had moved the old couch out of the area. Then the day of delivery they called and rescheduled. Item was on back order it will be another month, April 20th . Okay fine I guess..I’ll go without a couch for another month. Day before delivery, again, another month later. get all the confirmations. So April 20th they wake me up (I work nights) and have the truck outside. Perfect! Getting my couch….NOPE. They had the WRONG couch and then preceded to let me know I wouldn’t be able to have it delivered again until JUNE and if I wanted it earlier I could go to Arcadia and get it myself. I just opted for a complete refund.

Jaren was phenomenal! He was very knowledgeable and helped me pick out the best couch ever!! Highly recommended.

Large selection of mattresses, knowledgeable sales person and good prices.

Jordan was extremely helpful. He let my husband and I wander with no pressure, answer our questions, and let us make our decision. His approach is the only reason we were comfortable buying two sets of furniture today. Thank you, Jordan.

Jordan was great to work with. He help us find just what we wanted, and me and my wife liked that fact that we wasn’t pushy but answered all of our questions. Would recommend him to anyone!

Jordan was very friendly and helpful. Found a chair my mom really loves. Thank you

Had a great experience at Ashley! Jordan and Victor were very knowledgeable and made our mattress shopping experience easy.

Service was great, Kaylin J. Was great in helping us pick out everything we needed.

Jaren was fantastic! Personally, I don’t love being followed around by salespeople at furniture stores, and Jaren did the complete opposite. He was around when we had questions and he was very thorough from the moment we walked through the door until we checked out after purchasing our sectional. Very pleased with his customer service!

We were very pleased with our experience at the Ashley store in Eau Claire, Wi. Jordan and Chris were very friendly and helpful. They answered all our questions and added helpful suggestions which helped us to pick our new bed. THANKS Guys!

The RSA’s at Ashley Homestore are all wonderful and very helpful. They do everything they can to help the guest. The customer service reps are great as well. Not to mention, they also have the best lead times in the area. I would recommend them to anyone and everyone!

Ashley has a nice selection of furniture at all price points and I was able to find the perfect couch for an affordable price. The customer service is also excellent. Make sure you ask for Kaylin, she was great to work with!

The stitching came apart on my loveseat. My couch material on the back of my couch fell apart. My end table tops are like paper and peel off. This was a $4800 set , sold 18 months ago. Buyer beware...your set won't last 2 years.

They helped and related so much with our home style. They made it fast and easy ordering and telling us our wait time for our furniture.

Excellent experience.

Decent furniture and good customer service. Shipping takes 3-6 months which is absolutely absurd. Won’t be buying another piece of furniture from here again

They delivered one piece of what was suppose to be delivered. I put off my one day off for this. They didn’t bother to tell me that it was on back order. I called and they just hung up on me. Bad bad business!

If you have a larger furniture budget, great store with nice pieces

Victor was so informative and directed me to the correct type of mattress that I need. He was professional and helpful in ensuring I knew all the choices to be made were based on facts. Very impressed. So glad to have made the purchase today! Thank you, Victor.

Victor and Jessica were excellent to work with. Would highly recommend.

Jaren was great too work with

My fiance and I have purchased a few items from Ashley Furniture in Eau Claire over the past 2 years. A gentleman named Victor has assisted us with these sales, and has been a huge help assisting us with what would work for our space and with our budget. Victor along with his very knowledgeable crew come highly recommended from us. 👌

Jessica B greeted me @ the door, looked for chairs/recliners I saw on line, found out what I described was on clearance! Fellow who put recliner in car showed me how to put together, extremely polite & helpful! TY all! Patricia

Ask for Katlyn Johnson as a sales rep, she is spectacular

Jaren Paulson was our salesman when purchasing our son’s new bed and mattress. He was so very helpful with all of the knowledge and options he provided to us. He was able to get the best deal possible, and choose an option that will be good for many years to come.

Ashley’s Eau Claire store is the most helpful furniture store. I am moving 5 hours north of Milwaukee and used Eau Claire to process my order. In Milwaukee I was able to sit on the couch that I wanted and called Eau Claire to get them to order it for me since they are so much closer to my new home than Milwaukee. They are so nice and kind. They facilitated the purchase over the phone with such care.

I’ve ordered mattress and they said it will arrive on September 4 after that i got call they said sorry will be delayed will arrive September 8 After Few days i got call again they said it will arrived on September 11 and today I called again and they surprised me they said it will arrive September 23 !!!! I will cancel this order, I really regretted that I bought from this store so shame.

Was an awesome experience, I will be returning for future purchases

We battled for months trying to get our sectional. We bought a 6 piece sectional and the end pieces were not correctly made and did not fit properly. We made multiple, MULTIPLE visits to the Eau Claire store to have them correct the issue. Every time we asked for an exchange or fix the issues we would get “it’s up to corporate.” After wasting so many weeks and time asking the store contact corporate, the order was still incorrect. We were eventually told by the EC store to contact corporate ourselves because they can’t do anything about it. And seriously, the Ashley delivery guys and technicians were WAY more helpful at contacting their employer immediately about our issue than the EC customer service reps. After days and hours, we finally got corporate to give us a refund. We discussed our frustration with corporate: our order was incorrect multiple times and the sofa did not align properly. However, days after I get “approved” for return (which I was told by corporate that it would go back into my credit card) the EC store called me saying that the store makes the decision about whether or not I will receive the money back into my credit card or receive a store credit. I’m sorry, but this whole time the EC store has been telling us that they can not make any decisions and everything is up to corporate but now the EC store is saying that the corporate call center can not make those decisions and only the Store can……???? The way this company goes around in circles is ridiculous. The way I see it, they don’t want to do their job. Now I’m back to waiting around for an answer about whether or not I will be receiving my money…… they just give you bad products, bad customer service and take your money. If the order was messed up but customer service was great, I’d come back. But after the bs I went through, never again.

Tony is AMAZING, So helpful, funny, kind, caring and absolutely awesome. He has helped my family so much with so many amazing products from Ashley. I truly appreciate Tony and all his knowledge.

Mat helped us find our dream couch. He was super knowledgeable and helpful. Gave us time to browse and didn't feel pressured at all. So happy with our experience, and can't wait for our new couch!

Matt and victor are absolutely the best! Repeat buyer because of their accommodating professional behavior!

If you are going to lie to your customer, make sure everyone is in on the lie. They called us this morning to tell us that the table we were supposed to get delivered was on a truck that broke down and they couldnt deliver it until the 27th. My husband ended up driving out to Arcadia to get the table and the guys tell him that they are short drivers and that's why it didnt get delivered. No truck broke down. Why lie?

Go see Ryan Day, the man is a phenomenal salesman. Ryan, is very informative and customer oriented. If you shop at this store ask for Ryan Day! Thanks Ryan for your help! See you in two weeks!

Brought a dining table, this business has a huge presence in Acaida WI was surprised that the set was made in Vietnam was not told that at the store

Jessica was very helpful. She introduced herself and then left us alone to browse. She followed up with us after we leisurely looked and asked if we had any questions. I loved that as it gave me time to think about placement, etc. She sold us a dining room table. Thank you Jessica for making our experience a fun and relaxing one. The store is beautiful and lots to take in! You were helpful, not pushy. I'm in sales myself, so appreciate someone like her!! Thank you!

Extremely courteous and friendly staff. From Kyle, Victor, Gunner and the other names I cannot recall off hand.

I was extremely disappointed in the customer service. The lady that helped us today...if you can call it help was very unpersonable. We left within 10 minutes and went somewhere else. We happily spent $1000 at another store after we left.

Nice selection and great prices.

We stopped to look at a table that we'd seen online. Mat greeted us, showed us where to locate the table and allowed time for us to look and shop. He answered our questions and we left with a new dining set! The shopping experience was enjoyable and the set is beautiful!

They do an outstanding job taking care of their customers, really happy working with them, will refer anyone to go there!

Nice stuff, but the employees just stood in a circle chatting and didn't even offer assistance or a hello.

Our sale's associate Kyle Lukes was amazing. Kyle was able to make our furniture buying experience fun, and was able to work within our budget. We will be back to buy from Kyle again in the near future. Thank you we really appreciate your help. Peggy and Justin Scholl

Ordered 2 rooms of furniture in October 2020 one was delayed and not delivered until February 2021. The furniture does not look right in our living room, we really do not like it. We were not told that once it is delivered they will not take it back. We have to resell it to get something we like. We even offered to take it back with our time and our funds. We also offered to pay a restocking fee and they will not take the pieces back. Horrible and awful experience. Do not recommend buying from them.

I went to Ashley Furniture in Eau Claire yesterday to look at couches and love seats. KAYLIN JOHNSON approached us and asked if we needed any assistance. I had a lot of questions and she was readily available to answer them. I asked for her card because I wanted to bring my husband back to look at the ones I picked out. I planned on going back the following Friday but saw that Kaylin was off that day, so we went today. First person to see us was Kaylin and again she was ready to help. I bought 3 couches and want to thank Kaylin for her help and professionalism. I would also like to thank Victor for his assistance.

We received two text messages and an automated phone call to confirm delivery. In the messages Ashley demands you reply each time or else they will cancel your delivery. This is complete nonsense! What if I didn't see the message? Or listen to the automated phone call until the end and push the required button? Not only do I find this as them trying to back out of delivery for some reason, but the furniture is very low quality wood and we even bought the high end stuff. It damages super easily. I will never go back there again.

Good customer service and knowledgeable staff

Update: still no dresser. New date is November 6. What a joke. Not even an apology from anyone. Buyer beware! Ordered a dresser around Aug 4, 2020. Was told it was backordered for two weeks. No problem. But then it was another week, than another. Just got a call today, and yep, a month and a half later it's going to be "another week". Ridiculous. Two months for a dresser!! Get your stuff together Ashley. This will be my LAST purchase from you guys.

It's ok, people was right there to help

The store was very clean and the staff were very friendly and knowledgeable. All the furniture they had there all seemed to be of good high quality bad a fairly decent price.

The sales staff was friendly, but we were promised that our entire bedroom set would be delivered, and they brought us only nightstands, 1 dresser, and the mattress, even though we told them not to come until it was all ready. We had to sleep on the floor for a month before the rest was delivered. They put the bed together, and there is a broken railing and a flaw in another part. We were told they would contact us to make it right, but that was 2 weeks ago. All of these problems, and they only waived the delivery fee. I will never spend money there again.

Had some issues with fulfillment of an order at corporate level. Mat and Kayla at the Eau Claire store were excellent. They acknowledged the issue and did everything they could to resolve our issue. Thanks to them for customer service as it should be.

Tony was very helpful.

The sales staff was very friendly. They took good care of me. The sales manager Victor has always been a pleasure working with. I will definitely be back.

Staff is polite and informed About their products

Great stuff if you are price shopping though not the spot on a budget.

I ordered the Marsilona bed and dresser, and a few days later it went on sale for the deal of the day. I asked if I could get the sale price, and was told that I could cancel the order, and reorder it. Because the refund wouldn't be there before the deal of the day ended, I would need to call with an order number to request the sale price. Well, evidently that information on was incorrect, because now I am being told that once the deal of the day has ended the computer system cannot bring up the sale price again to match it. I am also giving Ashley Furniture only one star because the first time I ordered this, I had a coupon code for 10 percent off. The receipt stated the discount had been applied, but the total seemed high, so I double-checked it, and , sure enough, the discount had not been deducted from the total. Makes me wonder how many people Ashley Furniture has cheated. I would definitely check the math if you order from them.

Customer Service was out standing! No pressure sales tactics! Was able to take our time trying the furniture for as long as we wanted and had good conversation with the sales team! Very pleased and happy customers!

Absolutely love my Recliner! If you're looking for the best, work with Denny, Tony, Shane - they are very informative & knowledgeable. Rob & Victor really know how to get you the best deal in town.

Victor, out of the E.C. WI, office was kind, very helpful and patient. Seriously, what an asset he is to Ashley Furniture. He made my purchase fun and easy with no hassle. I will definitely go back to both, Ashley Furniture and Victor. Thank you!!!!🤗🌟🤩

I Love the sales people here! I have shopped here a couple of times and have had nothing but the best experience. The sales people here are very laid back, super helpful and never make me feel rushed!

Great customer service

Amy did an incredible job helping us to find exactly what we needed. Thank you Amy!

I went to a number of furniture stores shopping for a new sectional couch set. A few (Bush's and HOM) were claiming massive discount, but final prices were still high. Economy was good value and floor sales very helpful, but our favorite pieces were Ashley anyway. Ashley experience was lovely. Tony was our sales help, and was great. Very friendly, not pushy at all, and provided print outs and details of options we considered. Good guy. We decided on options and Rob got everything ordered. Again, super friendly and informative. I was initially given a delivery date later than hoped, but Rob said he'd try to move up. Ashley followed up diligently (not putting the effort on me) and another great service manager got me a great updated delivery date. Guys all killed it on Customer Service. Thank you!!

Amy was wonderful! She was very knowledgeable about the furniture and listened to me to help me find the perfect pieces to make our rooms feel like home! Victor was also fabulous and helped in closing the sale and gave extra perks, making me feel like a VIP! Amy and Victor are awesome!

Friendly staff and lots of cool decorative items and furniture!

A hugh selection - helpful staff

Beautiful quality pieces at affordable prices!

Chris was great! He took great care of us and helped us find what was right for our new house, and made sure to explain everything perfectly. :) thanks!

Chris was awesome, thanks for everything!

I hope this review helps anyone to avoid using Ashley furniture. They have the worst customer service I have ever experienced. It is such poorly made furniture. My sofas frame broke in half less than a year after buying it and I don’t have any kids or pets. I also travel for work so this thing broke while barely being used. Also the salesmen pitch extended warranties to you and tell you how they will replace it no questions asked but that is so far from the truth. At this point I feel I would have been better off buying a sofa off of Craig’s list. I will never purchase anything from an Ashley store again I would advise anyone else to not waste their money at this place and go anywhere else to get quality furniture.

Friendly and helpful staff made my purchase easy. Delivery was great and they kept me informed as to time of delivery. Very happy with the bedroom set I chose.

Fast friendly no pressure service treated a first time buyer great!!

My wife and I had a great buying experience. Kelly at the Eau Claire store was so helpful and nice. She answered every question we had and made the process so easy.

Ask for Tony his knowledge and bubbling personality makes the whole buying experience a blast

Very good staff and prices

I wasn't there

Kelly was an excellent sales associate! Greeted us with no high pressure when we entered the store. She showed us exactly what we were looking for and then patiently took us around to compare. She even moved end tables to the set of furniture we found so we could match and compare. Thanks Kelly! Can't wait to get our new leather furniture.

Awesome place to shop home stuff.

Sat down in a chair and when I leaned back to recline the chair it came apart and I ended up on the floor. Come to find out the person who puts the furniture together was taking this chair to the back and left it out in the store by getting sidetracked with a different task. I am a disabled Veteran and this was not my idea of trying out a new recliner. Wrenched my back and they treated me like I did something wrong. Didn't even have any concerns about the chair breaking apart and leaving me on the floor with one hell of a wrenched back.

They were great. The gentleman that help us was great and when he didnt have an answer to my millions of questions he got someone that did know. It was a great experience!!

Kelly was phenomenal from the moment we walked in the door. She was not pushy, very gently asked what we were looking for and decided to take a positive outlook on how to approach us and handle our specific needs. So she was new, and was not afraid to let us know that and ask for help when necessary for questions that we had which she could not answer directly. It was great to have and see a support system for her in the store. It truly made the experience that much better. Another special shout out to Victor and Rob whom both acted as Kelly’s support system!

Very easy process and knowledgeable staff. Kelly helped me find a very nice peice to fit with what I was looking for. I will definetly shop with her again.

The store manager is by far one of the nicest guys! I needed some extra TLC with my order and he went above and beyond to help me out. I can't wait to get my recliner😁

Including me there was 3 customers in the store and I walked by 3 associates and wasn't greeted at all or got "let me know if you need any help". What else are you there for I wonder? Ended up browsing website at home

Nice place....always liked Ashley...

Lots to choose from.

Holy moly the folks at Ashley HomeStore were extremely helpful. Chris followed us through the store and answered each and every question for us. He explained everything as much as we needed and laughed with us as well. Very personable and you should definitely ask for him by name, cuz dang. Rob was pretty fantastic as well. Noticed we were a bit warm and parched and offered us bottled water. The service was exceptional and we were amazed by the patience and understanding of each and every staff member here. Thank you!

I love Ashley and their quality, selection and customer service.

Had an excellent experience at your store. Chris Meinel was very knowledgeable and helpful in the time it took me to make a decision on my purchases.

Love there furniture! I have my living room and bedroom set from here and it has held up very good!!

Easy buying experience. Lots of different options.

Vultures when you walk in

Nice selection of furniture with good progress

We just bought a gorgeous sofa here. Very pleased with the location, prices and variations. But let's talk about a service. We had to find a helper, who happened to be James. Thank you so much! Very intelligent and nice person and a very good worker. But, guys, there were like 10 assistants, using 2 feet, and No one was interested to help us. Lucky we, heard like James was helping another couple and we literally grabed him after. In another furniture stored assistants help you without asking. But not in this store. But anyway, we are happy, that finally found a great sofa.

Let me start by saying the sales staff at this store is amazing! They are so helpful and willing to do the extra mile. However, the management is horrible. Regan specifically lacks customer service skills and the ability to think outside of the box. She could use more training and really didn't provide any accurate information when it came to an issue with a piece I purchased. I don't recommend talking to her with any issues you have or you will most likely become frustrated very quickly and she will probably hang up the phone on you. Very unprofessional.

Big displays..good for ideas of furniture.

If I could give them a zero I would. We bought a couch about two years ago with a five year warranty. We have issues with it the first year and tried to call the warranty company and they did nothing. So waited one more year and finally go sick of the couch and went into the store to see if we could get the couch fixed. Jenifer the manager was going to help us which she is not a good customer service person at all. She said to send pictures of the couch and would see what she could do about it. Sent her the pictures she never got them. That's what she told us a week after we called her from not hearing anything. So she finally got the pictures and she said she would send a tech out to look at it. He came a month later and looked the the couch. We went back roughly two months later to ask if they had heard anything and Jenifer said she didn't even know he was out there. So they looked up his notes and said because it was taken apart and put back together from when we moved that it was assembled wrong. All it take to put the two sides together is six bolts and nuts and two metal pieces to bolt the two sides together. Not hard especially when your a mechanic. So they said that WE would have to pay for the couch to be fixed. I love to support local companies in Wisconsin but I'll never buy furniture from Ashley furniture again. I'll buy something from China before I buy something from them again. Jennifer was a horrible manager and the communication with the customer is bad very bad. I hope someone at corporate gets this and makes some changes with there products and there customers service. Would sit on the floor before I sit on an Ashley product ever again. Might just go home and burn my couch tonight in the back yard and go to IKEA and buy a new one.

BUYER BEWARE!!! I bought a sofa at the end of July. I was told the earliest delivery was August 22. They told me I could take home two throw pillows of my choice that were included in the price. Two days before the expected delivery they called to say the sofa was unavailable and wouldn't be available until Sept 5th. I asked if it was a guarantee that it would be delivered on September 5th. They said "no we can't guarentee that it will be available then. We won't know until closer to the date." I canceled the sale and asked for a refund. They said they could refund me for the couch but the pillows were not returnable. They charged me $30 for these pillows that I can't use but have to keep! What a SCAM!! BEWARE AND DON'T PURCHASE FROM THEM!!

I ordered a sectional at the Eau Claire store on July 25th and had a delivery date set to Wednesday, Aug. 8. I received a call on Sunday, Aug. 5th that I would not receive my sectional which I was a bit upset because Tony actually wanted to schedule us Aug. 3rd making it seem like we would receive our sectional quick. But my boyfriend and I both work weekends that is why we chose Aug. 8. We rescheduled to Wed. Aug. 22nd because the only dates available were Sat., 18th and Wed., 22nd. Again, my boyfriend and I work weekends. On Saturday 18th, my boyfriend received a confirmation text. And Monday, 20th I received a confirmation text. Today I received a call that I will not be receiving all my parts for my sectional tomorrow, some will be delivered but the rest will have to be rescheduled for another date. The delivery service is horrible. There are very few delivery dates available and it will be a month for me to receive my sectional. I do not understand the reason for having to pay delivery fees if my item is not going to be delivered on time and having to reschedule multiple times. I also talked to my coworker about Ashley and she mentioned that the same experience happened to her because someone delayed her couch. Compared to a competitor I bought furniture from, my dining set came in one week and my mattress was delayed but only took two weeks and I did not have to pay for delivery.

Tate was wonderful to work with. A great experience!

Great store and selection of furniture

Excellent service and great product

Great package deals. Very friendly and helpful sales associates!

We had been searching online for about 6 months for a bedroom set for our daughter. We fell in love with the Kaslyn set and decided to go to the store to take a look. On arrival to the store we were greeted and given a saleswoman to work with. The store was very well set up and beautiful.

Everyone was very friendly and courteous. We had called earlier and asked about the furniture we were looking for. They were right there to help us, not pushy and left us alone to decide what we wanted to do. They answered all our questions. So we decided to purchase our furniture. Would definitely do business there again

(Translated by Google) Great blue (Original) Great plave

Went in for a rug but instead we got a furniture set and a rug. Our salesperson Pamela was very knowledgeable about the features and products available. We were in and out quickly.

Great staff.

Kaleigh Herrick was a excellent sales associate very helpful and polite would recommend her to anyone for a great experience

Helpful employees.

Had a great experience without dealing with pushy salesmen, which allowed us to do our own shopping and browsing.

Outstanding service by Denny and the female mangers. Went above and beyond and expectations. The furniture was delivers a day a half after purchase. We are very happy with our entire experience. I highly recommend them.

My wife and I were browsing for some different living room furniture and the salesman that helped us was incredible. Joe is his name! He was not too pushy and he knew he his stuff very well. Very knowledgeable and nice. He didn’t try to push us into the most expensive items in the store, but he did tell us the big differences in price, which helped us with our buying decision. 10/10 would recommend that if you’re going to Ashley Furniture to look for anything for your home - cut to the chase and talk to Joe. He will take great care if you as he did with us.

Chris was great to work with. My husband and I were in the store s couple of times looking at furniture. We were very indecisive and Chris was patient and answered all our questions. He was very knowledgeable and helpful.

Very knowledgeable, helpful, friendly, staff. No pressure sales. Tony was great on answering questions quickly. Tony made our shopping for a new bed easy and a pleasant experience.

I had a really good experience with chris,he is knowledgeable about the products,and not pushy.. the ladies behind the desk were also very pleasant to work with. ..

Our experience at the store was very welcoming. Our salesman Tony was very helpful and never pushy. He was always available to answer any questions. He walked me through the finance process and explained every step and dollar amount very clear. We will definitely go back for any and all further furniture needs, highly recommend. Ask for Tony.

We had a great experience at the Home Store in eau Claire with our salesman Tony. He was not pushy nor did he try to sell us something we did not want. He answered all our questions completely. He was the reason chose to make our purchase with Ashley Home Store.

Helpful staff!

Store is displayed nice. Helpful employees. Welcomed at the door. Answered our questions even gave me a copy of what I was looking at with sizes n color so I could double check measurement at home. Delivery was offered free of charge very nice feature. Happy experience.

Lots of personal attention.

Had a very nice time shopping and found s wonderful king sized bed that fit wonderfully into the budget!

Some of the staff could use to know there stuff a bit better. Sense of getting pushed into buying sometimes when in there

WE had a great experience working with Kathryn while purchasing our bed frame.

We always have a great experience at Ashley furniture and the quality seems to match the price. There's a reason we have gone back for years.

Very good service and Denny helped us find what we were looking. Thank you

Absolutely the best place to get furniture. Ask for Denny. He was wonderful!!!

Saleman was very easy to work with and helpful. Wasn't pushy at all

We received our furniture delivery today, ON TIME! Your truck arrived exactly when you said it would. We didn't have to wait or take off an entire day of work to meet the delivery. Thank you for being so respectful of your customer's time. So few companies are!

Nicely laid out store with a very helpful staff. Wide variety of furniture to choose from.

Busy, a little over priced compared to other Ashely dealers, love the furniture

We found what we were looking for now waiting for our delivery

Nice furniture!

Very happy that the bed is finally here, put together, and working properly. Dismantle and removal of the damaged bed was careless (bumping walls and doors numerous times).

Sales staff was awesome, knew the products

The store tried to help us out but the store credit they got use from their corporate office was not enough to replace the bad love seat they sold use in the frist place then the credit only lasted for three months. How many pieces of furniture can you have at one time? I am giving the store a three 🌟 for trying. But the prices and quilty of stuff I most likely will not go back do to a bad corporate that does not care about guest service.

Chris was so helpful in getting us our couch and helping explain financing information!

Great experience shopping for a new bed and night stands. Very helpful with finding what we were looking for and designs we liked. Will return for any home purchases again!

Fantastic, friendly sales staff! Kathryn and her Manager, Jen were so amazing to work with. We are going to love our sofa sleeper and love seat when it arrives.

The service and staff was excellent. The quality of my new bed is much better than my last one and was much more affordable. Plenty of parking within the shopping center.

Chris was amazing. He was very patient, helpful in finding what we wanted, and never pushy.

We we're looking for some furniture and Katherine at Ashley furniture in Eau Claire was extremely helpful! Overall great experience!

After entering with the poorest reception; I would not have been a customer now or in the future. The good interception of the Manager, Jennifer and sales representative, Chris made it a much better experience. Chris did a excellent job with the knowledge of the products and process of the purchase. Was very pleasant and did a great job. Keep up the good work. Thanks for the help with my purchase.

Salesman was very happy, friendly, helpful and the bonus we received a FREE lamp with our purchase!

Tony at the Eau Claire location give the best customer service ! He's very knowledgeable in the furniture and has fun with it ! He's very friendly and spunky! We only will buy from him !

Denny is the Best sales man around!! Very knowledgeable about the products, warranty's and most importantly very personable and cares about what you want!!! No pressure sales from Denny!!

Update 10/17: Sadly I need to retract some of my review. About 2 months later the frame of our very expensive bed is leaking fluid on the floor. We asked several times during purchase how Ashley handled their warranty and who fixed faulty parts (we had issues in the past). We were assured multiple times that Ashley does all that for us. NOT TRUE. We found out today that Ashley not only can't help us but they will take our information, schedule a tech to come out and then simply cancel the service without telling us. When we called back we were informed that we needed to chase down the vendor to "figure it out" and we were given a number to call where we were put on hold for 10 minutes then were told there was nothing they could do and hung up on. After calling Ashley back again we were given another number which thankfully lead to someone who in the end could help us however they were unable to tell us when a tech could be even scheduled to come out and fix it. It will be at least a few weeks. This is certainly NOT what we were sold. I'm not sure if I'm more upset that the product is apparently badly made and broke within a few months or that the road to fix it was so badly handled and that we were lied to on the sale. Either way very disappointed. Christopher does a great job. Very knowledgeable, gives all the options, doesn't waste your time with things that aren't what you want, not too salesmen pushy and works hard to get the best deal. Very excited for our new furniture!!!

Chris was very informative and very kind! Stayed well past his time frame of 6 pm until 7:30 pm when we got done. Plus he has more paper work to do once we left!

Friendly, accomandating and very knowledgeable sales team. Sales team gets a five. Overall, an easy 4 stars.

Christopher was excellent to work with.

The sales rep Denny was remarkably helpful. The customer service was excellent and his product knowledge and low pressure salesmanship made the buying process seamless and stress free.

Denny was awesome! Very helpful!

Chris was super helpful and answered all our questions when it came to furniture protection and how to get the best deal. We will definitely come back if we need any other furniture.

Excellent service!

Denny is very attentive and helpful! Whatever item we had questions on, he seemed very qualified and knowledgeable about the product.

Great experience! Our salesperson was amazing and spent a great deal of time with us choosing just the right pieces for our home. Excellent selection of items and they quality is outstanding.

Very nice people.

I had a really great experience purchasing my new bed. Great service!

I love visiting the Ashley Homestore. I need to see and feel the fabrics, leather and surfaces before I can make a decision. Often, something I like online doesnt end up being what I purchase. Great staff who are helpful without being pushy. Have loved our furniture in the past and cant wait to get our new leather couch!

We buy all our furniture from Ashley, great furniture and prices! If you want great customer service and knowledge ask for Christopher.

Christopher Lyons was the best. If you want an excellent salesman who WILL take the time to explain the different types of furniture and features then this is your man. As an added bonus, he has the patience of a saint when we kept changing our minds and walking all over the store. Bottom line, look for this gentleman. He made our decision more sound and was a true professional. Thank you Christopher!

Christopher helped us pick out a living room set. He was incredibly friendly and helpful. He knew exactly when to come and check in and when to let us browse alone. Once we had our couches picked out, he helped us pick out lamps, tables and a rug. He was so knowledgeable about Ashley's products and how to match things together. It was so stress free with Christopher. If you are planning on going to Ashley, ask for him.

Christoper helped me search for a sofa table then I changed my mind and wanted to go with a rug instead. Wasn't pushy, Super helpful and kind! I will be going back in the future and asking for him for help! Excellent customer service :)

Very friendly staffs. Were greeted right away and offered assistance if needed.

The service was wonderful, staff was friendly, and they had amazing deals.

Extremely helpful manager! We bought a bed today and she made sure it was delivered the next day! She was very helpful in the decision process and we are so happy with our purchase!!!!

Great service, friendly sales people that helped me find a good bed for my physical issues.

Christopher at Ashley in EauClaire was very helpful , I've been looking for months, he was awesome in helping me decide what to get, I will definitely go back to furnish my spare bedroom, thank you very much for the help , I am very happy with my purchase! Can't Waite to get my new furniture delivered!

Great experience. I highly recommend you ask for Christopher if you need help with anything. He spent 2 hour's with me explaining the differences in mattress.

We went to Ashley in Eau Claire to find new living room furniture and bedroom furniture. I didn't do a lot of research before we went. Christopher started helping us as I was walking through the store with no clue what to look at or what would even fit into our home the way I had pictured in my head. Christopher stuck with us the entire time (and I mean hours) explaining pros and cons, different possibilities with sectional furniture, colors, etc. He was so knowledgeable... to the point I wondered how he could memorize all the information for each piece of furniture we looked at. Thanks to Christopher...We found exactly what we wanted! His customer service was seriously off the charts! I highly recommend Ashley in Eau Claire. Also, if you need ANYTHING or have questions... ask for Christopher!!! He will definitely be our go to person for all furniture questions or needs!!

While searching for new living room furniture and after several stores, I decided to try Ashley. While browsing from area to area, I found a set that I was going to purchase. I still wanted to browse the store to check out other items they carried and when I came back to the original item, the salespeople had changed the pricing which put it out of the range I was willing to spend. I opted for another set, had it delivered and within a week, one of the pieces broke during normal use. Very disappointed in the quality, which I was told that these items were near the best they had, for the price I paid. Having a tech come to see if chair can be repaired, they didn't call until after 4:30 the day prior not taking into any consideration for people who work and may possibly need to make arrangements. Hopefully repair or replacement will be smoother.

Victor was awesome, he listened to what I wanted and helped me pick out the perfect furniture. Victor is a natural when it comes to sales, I will always go to him for future purchases. Keep up the great work Victor!! 😀

Victor exceeded expections in customer service!!! We will continue to work with him on future purchases and recommend him to family and friends. He helped us for a few hours picking out our living room set. Very personable

Great experience with Chris! Very well accommodating and awesome to work with!

Nice and courteous staff. Way to many forms to fill out.

The sales associate Victor was amazing. He was polite and respectful. He was extremely knowledgeable about the products we were interested in and took time to work through our explanations we gave him. I am extremely please with my experience and will definitely be coming back to Ashley for other future purchases.

Worked with Christopher Lyons. He paid very close attention to our needs, understood his product well and helped us pick a great piece for our room. Our second time purchasing Ashley product. We got 5 good years out of our last set. Hoping for 10 out of the next.

We really like how Victor introduced himself and let us know he was there to help, but proceeded to let us look around on our own without feeling any pressure. We actually left and ended up coming back because we felt other places were pushy, which made looking and discussing together more difficult.

Very nice, friendly, and cooperative. Got exactly what I wanted within my price range with the help of Chris. I highly recommend going to Ashley, and asking for Chris for any help when picking out new living room furniture and/or a new bed! I'm very pleased with my experience.

I bought both a bedroom set and a living room set from Ashley and was very happy with the whole process. The salespeople that I met were excellent, especially Victor, who not only went above and beyond while helping me purchase my furniture, but also took the time to answer all my questions when I went back to look at other items- he was great!

A very good experience with Tony. He was very knowledgeable about the furniture, but low pressure in our purchasing decisions.

Tony is a great salesman. Easy to work with, doesn't pressure, and is just a great attitude. Found a comp price and he talked to the manager and matched it. Great service.

Christopher was a great help. He got us what we needed and was able to get us out somewhat quick being we had 2 toddlers along. Thanks for everything Ashley Furniture of Eau Claire.

My fiance and i just perchased a complete power reclining family couch set. We couldn't be more pleased with the help we got from Christopher Lyons! We were in and out in 30 minutes and would highly recommend anyone to shop here!

My husband and I went to Ashley furniture to pick up a few pieces for our bedroom. While inside the store, we were met by a salesman named Christopher. He was very helpful, pleasant and knew a lot about the furniture. He alone deserves the 5 stars. With his help, we actually ended up purchasing an entire bedroom set. He did an excellent job helping us. We were very happy with our purchase. If you head into Ashley Furniture in Eau Claire, make sure you ask for Christopher to help you. Happy customers and would definitely go back there first before any other furniture store.

We recently used Ashley in Eau Claire to buy some new living room furniture for our new home. Our sales rep, Victor, was very helpful and knowledgeable about his job. He was also very friendly and accomodating for us. We enjoyed our furniture buying experience.

Friendly sales personel and very imformative. The best shopping experience ever.