Ashley Store | Eau Claire, WI 54701

Poor online experience with canceled orders and poor communication. Great in-store experience with quality customer service.

Great selections, very knowledgeable no pressure to buy, helpful friendly staff.

The girls were very helpful, they did an awesome job!

We found the perfect furniture for our kitchen dining and living room end tables and coffee table. Jessica was great to work with.

A great experience. Von, our sales person, was very patient and extremely helpful. We visited the store in Eau Claire,Wi 3 or so times before we made our final purchase of several furnishings.

Von was up front when I walked in and I told him what I was looking for. He took me to the area needed, asked a couple questions, pointed out what turned out to be perfect for me, rang me up and I was out the door! Easy, friendly, polite. Couldn’t ask for any better!!

I was very pleased with the staff at Ashley. They took care of everything in a timely and efficient manner. I would highly recommend.

Made a new living room purchase today. Our sales person Mark was great to work with.

Great place to shop and friendly staff.

Jessica was awesome and helpful

Jessica was very efficient and friendly while helping us find exactly what we were looking for. We will definitely go back when we’re looking for new furniture.

Jessica was super helpful placing my delivery set up.

Excellent customer service

Amazing service with an excellent selection! Raegan made my day and sold me on a comfortable and unique set of swivel chairs! Can’t way to get them later this week!

We were very satisfied with our visit and the assistance provided by Jessica

Friendly and awesome customer service

My 80-year-old mother ordered a couch from these people exact same one I ordered last year they charged $100 for delivery which was fine. My mother later called me and said they could not get it in. I went home, picked up my couch and brought it to her place Install my couch in her apartment Ashley would not refund her her money for delivery even though I showed him that I installed the exact same one so we told them they could refund the couch money, and I will shop somewhere else. Horrible experience with these people, even when you show them that they were wrong.

My experience was amazing!!!!

Quick, painless and awesome customer service! Zach greeted me as soon as I walked in the door and helped me find exactly what I was looking for in record time. Bada bing bada boom! Customer service will bring me back every time and Ashley furniture Eau Claire has this. Thanks Zach!

Quick and fast experience.

I stopped in looking for a new couch and chair. As soon as I walked in Jessica greeted me at the door with a smile and was very friendly and helpful. She helped me along the way and was not pushy. She gave me space to look around and answered all my questions. She made my buying experience very easy.

The representative in the front of the store recommended where to look for floor lamps with dimming features. Within 15 minutes, we'd made our selection. She checked us out within 10 minutes and saved us $40 off the price listed on the floor. Excellent customer service and our lamp arrived 3 days before the estimated delivery date.

Von the associate was very helpful, thanks!

Von at the Eau Claire store did a great job leading us in the right direction for purchasing a bed frame and dresser match. Von kept our budget in mind and showed us multiple options in that range to make sure we were happy with our selection. He was great at answering any questions and guided the entire process.

Stopped in the Eau Clair store and Justin helped us out. Justin was fantastic to work with ,very knowledgeable and friendly. He wasn't pushy like the other guy walking around and interrupting customers who were already being help. Justin Diadrich , Thank you for all your help ! You made our day . If your looking to shop for new furniture Justin is the guy !

I bought two purple pillows on 02/02, to be told it would arrive in a few days, seems they just want to sell the Product with out true facts , I called a week later to cancel order , to be told, it would be canceled , the following week I received the delivery of the pillows , not once did anyone update me on any delays or any follow through with the purchase , now to go back to Ashley store in Eau Claire to have issues with the return of one of the pillows as it was the wrong size I wanted , I have a hard time believing I will get my return on the one pillow I left at the store , to be told there is a process , now Let’s see if I get a call on the return as I requested!! Get it together, care from beginning of the purchase to the end.

Jessica was so nice to work with! She answered all of my questions no problem! She and everyone were very friendly and made it easy and comfortable to come in and shop.

I came in and was just going to order a chair and an ottoman and was told that I would get a 10% discount. So at that time he decided to also order the matching couch. I had bought a small one off of a website that was just too tiny in my apartment and so I decided to get the set so that everything matched.

Absolutely wonderful. Very helpful and friendly staff. Having just moved I needed a lot of pieces. Still have a lot to purchase and I will be going no where else!

I expected more. I felt prices were a little high for the quality level provided. I didn't buy anything from there. Couldn't find a recliner I liked at a decent price.

The manager,David answered my phone call to order the same kitchen stool that I had bought at Ashley 5years ago. He was extremely helpful and walked me through the email ordering process. I really appreciated his help.

Very friendly place and super helpful. Quick and easy ordering process

Very helpful and got what I needed at a very reasonable price

Von & the manager were incredibly helpful throughout the whole process of picking out the exact furniture I wanted. They pulled up dimensions, prices, and everything I asked for in order to fit my custom needs for my furniture project. Great team to work with!

Salespeople were great, came in with a plan to buy what I wanted and they wasted no time helping me through the process. Didn't have to deal with unnecessary upsaling or someone breathing down my neck, compared to other places I've looked for furniture in.

Thank you for the great service today, Jason.

Great customer service! Zach greeted me at the door and helped me every step of the way. He listened to me and gave me options.

Raegan is the best to work with ! She’s very patient, you can ask her a million questions and she has the answers for everything. Definitely recommend you work with her if you need any help w/ finding the perfect furniture for you!

On 11/16 at 10:05 I came to Ashley’s to look for & hopefully purchase some living room lamps. The young man seated near the front door entrance on a couch looked up at me but never verbally acknowledged my entrance, instead he immediately looked away and remained concentrated on his phone. As I walked through the store I came upon a young lady who briefly looked at me as she walked past. She also remained totally silent. Neither employee bothered to ask if if I was looking for anything in particular, if they could be of any assistance or offered a greeting or a simple smile. Obviously I went elsewhere to make my purchases.

Justin was an amazing help with furniture I needed to purchase!! Thanks for the great help!! I will definitely make a purchase here again!!

Good

Enjoy shopping in the store. Staff is friendly and willing to go the extra mile to answer my questions about their products. This is the third time purchasing from this store.

As soon as I walked in Jessica greeted me with a warm smile and asked if I knew what I was shopping for? I told her was in the market for a new mattress. She personally walked me to the section and was very knowledgeable! I looked at the selection and made my purchase. Jessica made the whole purchase very simple and explained the whole deliver process very well! I’ll be going back to Ashely and I hope Jessica is working!!

Customer service was amazing! Von was super informative and patient!

Great people to work with. Quickly responded to my texts and phone calls. Very easy transaction!!

Von did a great job catering to our needs and took time to help us locate the perfect furniture for our living room. We will be back to work with him on other needs for around our home. Excellent Customer Service.

Ease of work Follow up High quality options and price match are great! I Would recommend to anyone.

Justin made furniture shopping so, so easy! We let him know what we were looking for and he took us right to it! 🎯 He was great to work with, very knowledgeable and respectful. Can't wait for our new furniture to be delivered!!

Our salesman Justin at the Eau Claire store did an outstanding job! My wife and I came in to look for a new couch and chair. Justin gave us space to look around and came back around when we were ready. He was VERY knowledgeable on the products in the store. We came in not expecting to buy anything and I felt discouraged to be honest. Justin made us feel right at home and was more than welcoming. Justin deserves a raise and at the very least much recognition. Thanks again Justin, keep up the great work!

Zach - excellent customer service! Very knowledgeable on beds and furniture specifications. Not pushy with sales. We had stopped at a few other furniture stores before Ashley’s and did not receive 1/2 the service as we got here with Zach. Happy with our service and made a purchase!

Jason was knowledgeable, helpful and friendly.

Von was super helpful and nice.

Attentive, helpful and very friendly!

Called them about ordering a part for a 3 year old power chair, a simple metal bracket that got bent. The store manager stated "You cannot order parts for anything outside the 1 year manufacturer warranty, unless you buy the extended 5 year warranty." Insane.

Just saw one of your ads

I purchased a couch with the help of Jason Larew, salesman at Ashley on Commonwealth Dr eau Claire. I told Jason exactly what I needed and wanted. He had the insite to find the couch I was looking for in the store. I couldn't believe how he listened and found what I needed with absolutely NO pushing or trying to change my mind. This is my first time to have purchased anything from Ashley's. I will definitely ask for Jason's help when I go back to Ashley's. Thank you Jason for your help and respect. Karen Paulin

Doesn't even deserve 1 star. They discontinued the bedroom set I wanted. So, now I am stuck with half a bedroom set. I had to find a different one that doesn't match, and they wouldn't work with me when it came to the delivery so I planned around that ONLY for them to show up ahead of schedule anyways. I ordered it on July 8th and I won't get it until August 12th. Ridiculous.

My experience was fantastic! Von Velez was very knowledgeable and helpful.. Von made my purchase exciting, secure, and easy. I will be back soon with my next purchad with Von! Thank you Von!! See you within a month!!

Zach was very helpful with our search for 2 couches. I appreciated that he wasn't pushy and checked on us during our search around the store. Excellent customer service by him and the store manager!

I was very impressed with Von at the Eau Claire store. He is polite, professional and knowledgeable of the products. I will shop again at Ashley because of his great service!

A wonderful salesman helped us pick out a quality love sofa including the perfect color.

Ashley had what I wanted, so I bought it.

Very clean. Helpful staff.

I recently worked with Justin Diedrich at the Eau Claire store. I told him what I was looking for and he showed me exactly what I wanted. He explained things easily and it was a good experience. I will ask for him the next time I'm in the store.

Service was professional and prompt. Helped us find exactly what we were looking for!

Was in today looking at getting a new mattress. Jason Larew was the employee who assisted me. He was extremely helpful and knowledgeable with any questions I had regarding the mattresses. Would definitely come back and also am recommending to have Jason assist you with your needs.

Manager Dave assisted with our purchase. I ordered over the phone. Price matched a competitor's website. Everything was smooth and easy. Payment link came via email. Had a little snafu with rescheduling the pick up date, which was easily and quickly sorted out. I received great service from the Eau Claire Ashley location. Would buy from them again.

I stopped in to Ashley Furniture to purchase a couple of items and was blessed with a knowledgeable, kind and helpful person, Justin. He not only took care of my immediate, known needs but anticipated a couple other possibles down the road. Extremely positive experience! So glad I stopped, and I will certainly be back !

Very good service from the salesperson on the floor. Both charismatic and cordial, and seemed well-informed.

Jessica and Reagan were both very helpful and accommodating.

Bought a couch Ashton from EC was very helpful, very kind, and a great person

The people were very courteous and knowledgeable. And helped me make an informed decision.

Zach was great to work with and very helpful.

In store was fine and we found what we wanted. We had to wait 2 weeks because of 1 of the 3 items which was fine. Delivery showed up and loveseat was damaged (not the peice we originally waited for). Was told they couldn't deliver it so they said I'd be contacted to set up a future delivery date. That never happened so I contacted them and they had a date and time picked out 3 weeks in the future. Which that's cool but why wouldn't you contact the costumer? Maybe that day doesn't work for me. Either way big hassle... family of 6 nowhere to sit. *Did that. Now what?

Had an amazing experience with Zach!! He first helped my wife and I last Sunday and made such an impression we made sure we returned to work with him! Knowledgeable and friendly made our time there effortless and enjoyable! Will be returning to work with him as we continue to remodel our home! Thank you Zach for a top notch buying atmosphere!

Purchased a couple different living room items from Ashley. Price was very reasonable. Salesperson Von was very helpful and accommodating! He even moved a coffee table for us across the showroom floor to see how it looked next to the sofa we purchased. Very pleased with this visit. Will definitely purchase from Ashley Store again.

We visited the showroom in Eau Claire, Wisconsin and were greeted by Von Velez. He was so helpful and knowledgeable. Von walked us through the entire process with no pressure and let us leave with information to process and discuss. We ended up buying from this location and could not be happier!

Awkward to be questioned immediately after walking in.

Don't buy any bedframes from them. I spent 1k on a bed frame just to have it break in 6 months. They sent half of the replacement parts and when I called to get the rest they said they will send the rest out. I called back and said that nothing was ordered to be sent out. Beyond disappointment with this company.

Excellent experience overall! They respected our budget and worked with us through the whole deal!!!

My wife and I bought a living room set about a year ago (love it) and were pleasantly surprised with how smooth the entire process of picking it out, purchasing it, and receiving it was. A special thanks to our salesmen John Newton, who really helped us pick out the right set and helped us get some items a little quicker by opting for the self setup option versus setup by Ashley delivery.

Zack at Ashley Furniture in Eau Claire WI was very professional, helpful, patient, snd knowledgeable when we came in today to pick some furniture out. We did not feel pressure to purchase anything and definitely weren’t pressured to buy more expensive items. The experience was was fantastic. Definitely recommend Zack to help you on your next furniture purchase at Ashley Furniture in Eau Claire!

I love the styles of furniture that Ashley designs. I have been a huge fan for between 25 and 30 years.

Great place! Walked in and Jordan instantly greeted us and helped with everything! He was very informational but yet let us take our time to decide! He was very professional and very friendly! Would definitely recommend asking for him when shopping for your furniture!

Jordan is the best sales guy there! We have been in multiple times and he’s always been there to help. He makes the experience very easy going, gets all the information you need, and always relates to you in one way or another. I even texted him more questions the day after I was there, and he responded right away with all the answers. I can’t wait to receive our couch!

Kaylin is very knowledgeable and attentive to my style and needs. Her helpful and positive attitude makes my shopping here welcoming!

Jordan Berry was awesome!! He went that extra mile, even though it wasn't a huge purchase. We will definitely come back for our needs.

Like most furniture it was kind of expensive, but the couches were stylish. None of it felt like it was very durable though.

Excellent service while purchasing furniture! Jordan the salesman helped tremendously! He was very helpful, showed us more than enough pieces to help us make our decision! Would definitely go back!

Very poor quality couch. Thought if we spent more on a couch and warranty that the quality would be better apparently not. The warranty doesn't even cover a tear in seam and noises the motor makes when reclining. Why even get the warranty. So disappointed

All sales staff very courteous and professional. That included Zack and also Von when Zack wasn't there.

Very friendly service and great selection

Justin was awesome, very helpful, love that store, we will go back

I purchased a mattress with a Comfort Guarantee. The salesman and manager told me that my purchase completed the qualifying requirements needed to receive the 90 day at home mattress test. After about 40 some days, I took the Mattress back to the store to exchange it for a different one. The manage at the store told me to take it home and they will pick it up and drop off the exchange Mattress. I went back to the store to pick out the exchange mattress and was told by a different manager, the 3rd one I have talked with, that I did not qualify for the exchange. He sent my request to the corporate office to let them know that I was unhappy. He stated that corporate would contact me within 72 hours to discuss the problem. They never did. I went back to the store and they would not help at all. I went to the Eau Claire court house and started a small claims action against Ashley Furniture and the managers. This is now after the 90 days. 4 days be for the court date the manager calls and now they can exchange the mattress. I said no thank you. I went to court and received all my money refunded, court cost refunded and some for my troubles. This may be the only way how to handle a transaction when they lie to you to make a sale.

Jordan did an amazing job tonight. A+ for customer service, knowledge, professionalism and patience!! THANK YOU JORDAN!!

Clean brightly lit store, well arranged displays to try, easy read price tags.

I found what I was thinking of, I hope I can afford before it's gone.

Jessica was great and very accommodating but once I ordered they stopped being accommodating and were very rude about scheduling the delivery. Jessica told me I could schedule a day that fit my schedule after I told her when I am available and when I came in to pick the date they were anything but! Extremely rude front desk manager at this location with zero empathy and seemingly no customer service experience. Most people have a work schedule and they only deliver to certain places on certain days and I could not find a day to fit into my schedule after I was assured during purchase they could accommodate my schedule, and I even payed hundreds extra for the premium delivery and furniture care. So now I have to go through the hassle of trying to find a way to have someone available for the delivery on the 1 day they even deliver to my area that isn’t a weekday during work hours. If you work during the week and don’t have every weekend off just go to HOM furniture their staff are way nicer and their delivery is much more flexible to your schedule.

Well we bought a nice 9 drawer dresser, and the sales guy (Jordan) is one of the best sales guy I’ve ever had. Definitely will be coming back in the future for furniture.

Jordan's sale style is the reason he made a sale today. He was incredibly thorough and friendly, knowledgeable on the products we looked at and had helpful suggestions. We weren't initially planning to make a purchase but were very serious about looking and ended up finding exactly what we wanted. It happened to be on a day where a good sale was being offered and we walked away after making our first payment towards a new sectional! I definitely recommend asking for Jordan if you are looking for a nice, new piece of home! :)

Jordan B you did a.great job! Really appreciate your time helping us pick out what was needed for my new apartment.

The in store experience was great. We were helped by Todd who was very nice and helpful.

Jordan provided excellent service I would buy from him again!

Great service from salesperson Jon! Thanks.

I received help from Jordan while in the store while buying new furniture. He was very knowledgeable and helpful and guided me in the right direction for my furniture purchases, I would recommend coming here and asking for Jordan if you are looking for furniture in the future.

I met with Jaren and Jon to order furniture for our entire living room. Jaren was absolutly amazing initiating our shopping experience and Jon worked with me to get the best prices. My experience was quick, easy, and very satisfying. I would highly reccomend shopping at this location with Jon and Jaren!!

We were helped by a gentleman named Jordan, who was incredibly helpful with the questions my family had in regards to mattresses and sofas. He was helpful with pricing options, delivery questions, but also was incredibly honest in regards to questions about quality. We had a pleasant and helpful experience and are excited to return!

Excellent service, Jordan, help assist my husband and I with buying two bedroom sets and a mattress. He answered all of our questions and made sure we were comfortable before making our final decision. We will most definitely be coming back!

Jordan was really helpful in finding a couch!

Jordan was great!! Had a few struggles in the beginning but were able to work them out and even got a better deal in the end. Thanks Jordan for your help!

We walked into Ashley knowing exactly what we wanted. Jordan greeted us and was incredibly friendly. We asked a question and took a lap, by the time we got back he had the answer we needed. We bought a kitchen table in a matter of thirty minutes. Jordan is a true sales man, but in an incredibly kind and respectful way. It was a great experience!

Was having a good experience, until our delivery of a couch and chair only consisted of a couch. Wasn't told of any delay, and was treated poorly when returning to the store. Very disappointing experience.

My girlfriend and I were helped by a real nice guy named Jonathan and found exactly what we were looking for right away. He helped us find over $2,000 worth of furniture. He told us to expect a call within a week and that we would have our furniture delivered within 2-3 weeks. We were ecstatic. After 2 weeks of no call, we called them and they tell us we won't get our stuff until August or September. Talk about doing whatever for a sale. Absolutely classless and no I do don't recommend this place. Sad too because it seemed perfect. On to the next store.

Logan was great to work with. He took us around the store and showed us some of the things we were looking for and then let us explore on our own for a bit. We didn’t feel pressured into anything which was nice. He came back and answered some questions that we had and was great help. He even made sure to get us the best deal on all items we ordered! Great experience

Jordan Berry is the guy you need for all your questions. He sells with knowledge, not annoyance. Thanks again!

Very good service, specially by Logan. Lots of their furniture pleased us, it was hard to choose. We've got a huge deal during Memorial day sales, and plus they hold your furniture until you need it delivered, that's a fantastic thing.

My salesmen Johnathan Newton was a phenomenal help in finding the most affordable but yet perfect furniture for my new living room and baby girls playroom. I initially planned on browsing while my significant other was in the Charter store, but ended up purchasing a full set of new furniture. He made sure the process was quick and seemingly painless. Thanks again Johnathon!

Jordan Berry was extremely helpful and good to work with. Answered all of our questions.

Probably the best experience I’ve had buying anything! Manager and sales lady were incredibly helpful and able to do things that the other stores just couldn’t or wouldn’t do. Amazing customer service

I’ve had great experiences at Ashley Furniture in Eau Claire. Victor is the store manager there and he knows everything there is to know about furniture. He’s very personable and he gets it done for you! Very knowledgeable on all of the product. Also the customer service reps at the front desk do a great job! 10/10 would recommend this store!

Jessica was awesome. Highly reccomend seeing her for your furniture needs! A++

Me and my girlfriend whent to Ashley furniture today to buy a new couch and Jordan approached us when we arrived and helped direct us to what we where looking for and helped us pick out our new couch he was very helpful with all the choices and explaining all our questions to us

Jaren is absolutely fantastic. He allows you to explore without following you around so you're able to do your own thing. I appreciated that since this is my first time buying furniture and sometimes having a salesperson follow you around can feel slightly pressuring/intimidating (at least for me). Jaren was great at explaining the furniture that caught my eye, recommended and explained the protection plan since I was buying an almost white couch, and explained the financing process well. I am moving out of state so there was a slight issue when trying to set up delivery and assembly (as the warehouse does not deliver where I am moving to) but the manager (I did not get his name) and Jaren helped list a couple different options I could do as an alternative which was pick up my furniture directly from the warehouse or order through another Ashley closer to where I am moving. The manager also suggested that we should check the availability of my furniture at the other location (if I wished to go with that option) so I would be able to see if everything would be in stock by the time I move in. I ended up choosing to pick up the furniture since their availability guaranteed everything will be in stock when I need it. Their customer service is fantastic and I am excited for my new furniture.

I was in the store this past week looking for a bookcase. Jordan let me browse then checked back with me and answered all the questions I had. Today I returned and purchased one with his help.

Ordered a couch in February. The girl convinced me to opt for the electric version that was ~$200 more expensive because it was going to arrive earlier, about a months wait. That was not a huge deal at first. So the day before delivery, March 24th I got 2 emails, 2 texts, and an automated call confirming delivery. So I had moved the old couch out of the area. Then the day of delivery they called and rescheduled. Item was on back order it will be another month, April 20th . Okay fine I guess..I’ll go without a couch for another month. Day before delivery, again, another month later. get all the confirmations. So April 20th they wake me up (I work nights) and have the truck outside. Perfect! Getting my couch….NOPE. They had the WRONG couch and then preceded to let me know I wouldn’t be able to have it delivered again until JUNE and if I wanted it earlier I could go to Arcadia and get it myself. I just opted for a complete refund.

Jaren was phenomenal! He was very knowledgeable and helped me pick out the best couch ever!! Highly recommended.

Large selection of mattresses, knowledgeable sales person and good prices.

Jordan was extremely helpful. He let my husband and I wander with no pressure, answer our questions, and let us make our decision. His approach is the only reason we were comfortable buying two sets of furniture today. Thank you, Jordan.

Jordan was great to work with. He help us find just what we wanted, and me and my wife liked that fact that we wasn’t pushy but answered all of our questions. Would recommend him to anyone!

Jordan was very friendly and helpful. Found a chair my mom really loves. Thank you

Had a great experience at Ashley! Jordan and Victor were very knowledgeable and made our mattress shopping experience easy.

Service was great, Kaylin J. Was great in helping us pick out everything we needed.

Jaren was fantastic! Personally, I don’t love being followed around by salespeople at furniture stores, and Jaren did the complete opposite. He was around when we had questions and he was very thorough from the moment we walked through the door until we checked out after purchasing our sectional. Very pleased with his customer service!

We were very pleased with our experience at the Ashley store in Eau Claire, Wi. Jordan and Chris were very friendly and helpful. They answered all our questions and added helpful suggestions which helped us to pick our new bed. THANKS Guys!

The RSA’s at Ashley Homestore are all wonderful and very helpful. They do everything they can to help the guest. The customer service reps are great as well. Not to mention, they also have the best lead times in the area. I would recommend them to anyone and everyone!

Ashley has a nice selection of furniture at all price points and I was able to find the perfect couch for an affordable price. The customer service is also excellent. Make sure you ask for Kaylin, she was great to work with!

The stitching came apart on my loveseat. My couch material on the back of my couch fell apart. My end table tops are like paper and peel off. This was a $4800 set , sold 18 months ago. Buyer beware...your set won't last 2 years.

They helped and related so much with our home style. They made it fast and easy ordering and telling us our wait time for our furniture.

Excellent experience.

Decent furniture and good customer service. Shipping takes 3-6 months which is absolutely absurd. Won’t be buying another piece of furniture from here again

They delivered one piece of what was suppose to be delivered. I put off my one day off for this. They didn’t bother to tell me that it was on back order. I called and they just hung up on me. Bad bad business!

If you have a larger furniture budget, great store with nice pieces

Victor was so informative and directed me to the correct type of mattress that I need. He was professional and helpful in ensuring I knew all the choices to be made were based on facts. Very impressed. So glad to have made the purchase today! Thank you, Victor.

Victor and Jessica were excellent to work with. Would highly recommend.

Jaren was great too work with

My fiance and I have purchased a few items from Ashley Furniture in Eau Claire over the past 2 years. A gentleman named Victor has assisted us with these sales, and has been a huge help assisting us with what would work for our space and with our budget. Victor along with his very knowledgeable crew come highly recommended from us. 👌

Jessica B greeted me @ the door, looked for chairs/recliners I saw on line, found out what I described was on clearance! Fellow who put recliner in car showed me how to put together, extremely polite & helpful! TY all! Patricia

Ask for Katlyn Johnson as a sales rep, she is spectacular

Jaren Paulson was our salesman when purchasing our son’s new bed and mattress. He was so very helpful with all of the knowledge and options he provided to us. He was able to get the best deal possible, and choose an option that will be good for many years to come.

Ashley’s Eau Claire store is the most helpful furniture store. I am moving 5 hours north of Milwaukee and used Eau Claire to process my order. In Milwaukee I was able to sit on the couch that I wanted and called Eau Claire to get them to order it for me since they are so much closer to my new home than Milwaukee. They are so nice and kind. They facilitated the purchase over the phone with such care.

I’ve ordered mattress and they said it will arrive on September 4 after that i got call they said sorry will be delayed will arrive September 8 After Few days i got call again they said it will arrived on September 11 and today I called again and they surprised me they said it will arrive September 23 !!!! I will cancel this order, I really regretted that I bought from this store so shame.

Was an awesome experience, I will be returning for future purchases

We battled for months trying to get our sectional. We bought a 6 piece sectional and the end pieces were not correctly made and did not fit properly. We made multiple, MULTIPLE visits to the Eau Claire store to have them correct the issue. Every time we asked for an exchange or fix the issues we would get “it’s up to corporate.” After wasting so many weeks and time asking the store contact corporate, the order was still incorrect. We were eventually told by the EC store to contact corporate ourselves because they can’t do anything about it. And seriously, the Ashley delivery guys and technicians were WAY more helpful at contacting their employer immediately about our issue than the EC customer service reps. After days and hours, we finally got corporate to give us a refund. We discussed our frustration with corporate: our order was incorrect multiple times and the sofa did not align properly. However, days after I get “approved” for return (which I was told by corporate that it would go back into my credit card) the EC store called me saying that the store makes the decision about whether or not I will receive the money back into my credit card or receive a store credit. I’m sorry, but this whole time the EC store has been telling us that they can not make any decisions and everything is up to corporate but now the EC store is saying that the corporate call center can not make those decisions and only the Store can……???? The way this company goes around in circles is ridiculous. The way I see it, they don’t want to do their job. Now I’m back to waiting around for an answer about whether or not I will be receiving my money…… they just give you bad products, bad customer service and take your money. If the order was messed up but customer service was great, I’d come back. But after the bs I went through, never again.

Tony is AMAZING, So helpful, funny, kind, caring and absolutely awesome. He has helped my family so much with so many amazing products from Ashley. I truly appreciate Tony and all his knowledge.

Mat helped us find our dream couch. He was super knowledgeable and helpful. Gave us time to browse and didn't feel pressured at all. So happy with our experience, and can't wait for our new couch!

Matt and victor are absolutely the best! Repeat buyer because of their accommodating professional behavior!

Horrible company, fired my boyfriend because he was expressing to a coworker how sometimes work felt very repetitive, almost like a dream and hr pulled him aside and said he was fired for it and now because of that we can’t pay our rent. He wasn’t even bad mouthing the job!!! He even drove back to work the same day and begged to have his job back. How disgusting is it that you guys fired him and now we might get evicted? People have lives and bills that need to be paid.

If you are going to lie to your customer, make sure everyone is in on the lie. They called us this morning to tell us that the table we were supposed to get delivered was on a truck that broke down and they couldnt deliver it until the 27th. My husband ended up driving out to Arcadia to get the table and the guys tell him that they are short drivers and that's why it didnt get delivered. No truck broke down. Why lie?

Go see Ryan Day, the man is a phenomenal salesman. Ryan, is very informative and customer oriented. If you shop at this store ask for Ryan Day! Thanks Ryan for your help! See you in two weeks!

Brought a dining table, this business has a huge presence in Acaida WI was surprised that the set was made in Vietnam was not told that at the store

Jessica was very helpful. She introduced herself and then left us alone to browse. She followed up with us after we leisurely looked and asked if we had any questions. I loved that as it gave me time to think about placement, etc. She sold us a dining room table. Thank you Jessica for making our experience a fun and relaxing one. The store is beautiful and lots to take in! You were helpful, not pushy. I'm in sales myself, so appreciate someone like her!! Thank you!

Extremely courteous and friendly staff. From Kyle, Victor, Gunner and the other names I cannot recall off hand.

I was extremely disappointed in the customer service. The lady that helped us today...if you can call it help was very unpersonable. We left within 10 minutes and went somewhere else. We happily spent $1000 at another store after we left.

Nice selection and great prices.

We stopped to look at a table that we'd seen online. Mat greeted us, showed us where to locate the table and allowed time for us to look and shop. He answered our questions and we left with a new dining set! The shopping experience was enjoyable and the set is beautiful!

They do an outstanding job taking care of their customers, really happy working with them, will refer anyone to go there!

Nice stuff, but the employees just stood in a circle chatting and didn't even offer assistance or a hello.

Our sale's associate Kyle Lukes was amazing. Kyle was able to make our furniture buying experience fun, and was able to work within our budget. We will be back to buy from Kyle again in the near future. Thank you we really appreciate your help. Peggy and Justin Scholl

Ordered 2 rooms of furniture in October 2020 one was delayed and not delivered until February 2021. The furniture does not look right in our living room, we really do not like it. We were not told that once it is delivered they will not take it back. We have to resell it to get something we like. We even offered to take it back with our time and our funds. We also offered to pay a restocking fee and they will not take the pieces back. Horrible and awful experience. Do not recommend buying from them.

I went to Ashley Furniture in Eau Claire yesterday to look at couches and love seats. KAYLIN JOHNSON approached us and asked if we needed any assistance. I had a lot of questions and she was readily available to answer them. I asked for her card because I wanted to bring my husband back to look at the ones I picked out. I planned on going back the following Friday but saw that Kaylin was off that day, so we went today. First person to see us was Kaylin and again she was ready to help. I bought 3 couches and want to thank Kaylin for her help and professionalism. I would also like to thank Victor for his assistance.

We received two text messages and an automated phone call to confirm delivery. In the messages Ashley demands you reply each time or else they will cancel your delivery. This is complete nonsense! What if I didn't see the message? Or listen to the automated phone call until the end and push the required button? Not only do I find this as them trying to back out of delivery for some reason, but the furniture is very low quality wood and we even bought the high end stuff. It damages super easily. I will never go back there again.

Good customer service and knowledgeable staff

Update: still no dresser. New date is November 6. What a joke. Not even an apology from anyone. Buyer beware! Ordered a dresser around Aug 4, 2020. Was told it was backordered for two weeks. No problem. But then it was another week, than another. Just got a call today, and yep, a month and a half later it's going to be "another week". Ridiculous. Two months for a dresser!! Get your stuff together Ashley. This will be my LAST purchase from you guys.

It's ok, people was right there to help

The store was very clean and the staff were very friendly and knowledgeable. All the furniture they had there all seemed to be of good high quality bad a fairly decent price.

The sales staff was friendly, but we were promised that our entire bedroom set would be delivered, and they brought us only nightstands, 1 dresser, and the mattress, even though we told them not to come until it was all ready. We had to sleep on the floor for a month before the rest was delivered. They put the bed together, and there is a broken railing and a flaw in another part. We were told they would contact us to make it right, but that was 2 weeks ago. All of these problems, and they only waived the delivery fee. I will never spend money there again.

Had some issues with fulfillment of an order at corporate level. Mat and Kayla at the Eau Claire store were excellent. They acknowledged the issue and did everything they could to resolve our issue. Thanks to them for customer service as it should be.

Tony was very helpful.

The sales staff was very friendly. They took good care of me. The sales manager Victor has always been a pleasure working with. I will definitely be back.

Staff is polite and informed About their products

Great stuff if you are price shopping though not the spot on a budget.

I ordered the Marsilona bed and dresser, and a few days later it went on sale for the deal of the day. I asked if I could get the sale price, and was told that I could cancel the order, and reorder it. Because the refund wouldn't be there before the deal of the day ended, I would need to call with an order number to request the sale price. Well, evidently that information on was incorrect, because now I am being told that once the deal of the day has ended the computer system cannot bring up the sale price again to match it. I am also giving Ashley Furniture only one star because the first time I ordered this, I had a coupon code for 10 percent off. The receipt stated the discount had been applied, but the total seemed high, so I double-checked it, and , sure enough, the discount had not been deducted from the total. Makes me wonder how many people Ashley Furniture has cheated. I would definitely check the math if you order from them.

Customer Service was out standing! No pressure sales tactics! Was able to take our time trying the furniture for as long as we wanted and had good conversation with the sales team! Very pleased and happy customers!

Absolutely love my Recliner! If you're looking for the best, work with Denny, Tony, Shane - they are very informative & knowledgeable. Rob & Victor really know how to get you the best deal in town.

Victor, out of the E.C. WI, office was kind, very helpful and patient. Seriously, what an asset he is to Ashley Furniture. He made my purchase fun and easy with no hassle. I will definitely go back to both, Ashley Furniture and Victor. Thank you!!!!🤗🌟🤩

I Love the sales people here! I have shopped here a couple of times and have had nothing but the best experience. The sales people here are very laid back, super helpful and never make me feel rushed!

Great customer service

Amy did an incredible job helping us to find exactly what we needed. Thank you Amy!

I went to a number of furniture stores shopping for a new sectional couch set. A few (Bush's and HOM) were claiming massive discount, but final prices were still high. Economy was good value and floor sales very helpful, but our favorite pieces were Ashley anyway. Ashley experience was lovely. Tony was our sales help, and was great. Very friendly, not pushy at all, and provided print outs and details of options we considered. Good guy. We decided on options and Rob got everything ordered. Again, super friendly and informative. I was initially given a delivery date later than hoped, but Rob said he'd try to move up. Ashley followed up diligently (not putting the effort on me) and another great service manager got me a great updated delivery date. Guys all killed it on Customer Service. Thank you!!

Amy was wonderful! She was very knowledgeable about the furniture and listened to me to help me find the perfect pieces to make our rooms feel like home! Victor was also fabulous and helped in closing the sale and gave extra perks, making me feel like a VIP! Amy and Victor are awesome!

Friendly staff and lots of cool decorative items and furniture!

A hugh selection - helpful staff

Beautiful quality pieces at affordable prices!

Chris was great! He took great care of us and helped us find what was right for our new house, and made sure to explain everything perfectly. :) thanks!

Chris was awesome, thanks for everything!

I hope this review helps anyone to avoid using Ashley furniture. They have the worst customer service I have ever experienced. It is such poorly made furniture. My sofas frame broke in half less than a year after buying it and I don’t have any kids or pets. I also travel for work so this thing broke while barely being used. Also the salesmen pitch extended warranties to you and tell you how they will replace it no questions asked but that is so far from the truth. At this point I feel I would have been better off buying a sofa off of Craig’s list. I will never purchase anything from an Ashley store again I would advise anyone else to not waste their money at this place and go anywhere else to get quality furniture.

Friendly and helpful staff made my purchase easy. Delivery was great and they kept me informed as to time of delivery. Very happy with the bedroom set I chose.

Fast friendly no pressure service treated a first time buyer great!!

My wife and I had a great buying experience. Kelly at the Eau Claire store was so helpful and nice. She answered every question we had and made the process so easy.

Ask for Tony his knowledge and bubbling personality makes the whole buying experience a blast

Very good staff and prices

I wasn't there

Kelly was an excellent sales associate! Greeted us with no high pressure when we entered the store. She showed us exactly what we were looking for and then patiently took us around to compare. She even moved end tables to the set of furniture we found so we could match and compare. Thanks Kelly! Can't wait to get our new leather furniture.

Awesome place to shop home stuff.

Sat down in a chair and when I leaned back to recline the chair it came apart and I ended up on the floor. Come to find out the person who puts the furniture together was taking this chair to the back and left it out in the store by getting sidetracked with a different task. I am a disabled Veteran and this was not my idea of trying out a new recliner. Wrenched my back and they treated me like I did something wrong. Didn't even have any concerns about the chair breaking apart and leaving me on the floor with one hell of a wrenched back.

They were great. The gentleman that help us was great and when he didnt have an answer to my millions of questions he got someone that did know. It was a great experience!!

Kelly was phenomenal from the moment we walked in the door. She was not pushy, very gently asked what we were looking for and decided to take a positive outlook on how to approach us and handle our specific needs. So she was new, and was not afraid to let us know that and ask for help when necessary for questions that we had which she could not answer directly. It was great to have and see a support system for her in the store. It truly made the experience that much better. Another special shout out to Victor and Rob whom both acted as Kelly’s support system!

Very easy process and knowledgeable staff. Kelly helped me find a very nice peice to fit with what I was looking for. I will definetly shop with her again.

The store manager is by far one of the nicest guys! I needed some extra TLC with my order and he went above and beyond to help me out. I can't wait to get my recliner😁

Including me there was 3 customers in the store and I walked by 3 associates and wasn't greeted at all or got "let me know if you need any help". What else are you there for I wonder? Ended up browsing website at home

Nice place....always liked Ashley...

Lots to choose from.

Holy moly the folks at Ashley HomeStore were extremely helpful. Chris followed us through the store and answered each and every question for us. He explained everything as much as we needed and laughed with us as well. Very personable and you should definitely ask for him by name, cuz dang. Rob was pretty fantastic as well. Noticed we were a bit warm and parched and offered us bottled water. The service was exceptional and we were amazed by the patience and understanding of each and every staff member here. Thank you!

I love Ashley and their quality, selection and customer service.

Had an excellent experience at your store. Chris Meinel was very knowledgeable and helpful in the time it took me to make a decision on my purchases.

Love there furniture! I have my living room and bedroom set from here and it has held up very good!!

Easy buying experience. Lots of different options.

Vultures when you walk in

Nice selection of furniture with good progress

We just bought a gorgeous sofa here. Very pleased with the location, prices and variations. But let's talk about a service. We had to find a helper, who happened to be James. Thank you so much! Very intelligent and nice person and a very good worker. But, guys, there were like 10 assistants, using 2 feet, and No one was interested to help us. Lucky we, heard like James was helping another couple and we literally grabed him after. In another furniture stored assistants help you without asking. But not in this store. But anyway, we are happy, that finally found a great sofa.

Let me start by saying the sales staff at this store is amazing! They are so helpful and willing to do the extra mile. However, the management is horrible. Regan specifically lacks customer service skills and the ability to think outside of the box. She could use more training and really didn't provide any accurate information when it came to an issue with a piece I purchased. I don't recommend talking to her with any issues you have or you will most likely become frustrated very quickly and she will probably hang up the phone on you. Very unprofessional.