Ashley HomeStore Eau Claire, WI
Here at the Ashley HomeStore in Eau Claire, Wisconsin, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our efficient and long term financing, seamless buying process with our talented staff, and design experts to ensure the right furniture for you. We have been your go-to furniture and mattress store in Eau Claire since 2011. Our dedicated and experienced sales team is committed to being your trusted home partner and they pride themselves on their selection and knowledge of Tempur-Pedic mattresses, leather selection, reclining sets, and room packages. You can find us in the same area as Best Buy. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
I was so looking forward to having the last piece of my dining room set delivered today! Usually by now I get a confirmation call or text saying it’s on it’s way and nothing. Let me back track to 8/16 when I purchased the set and scheduled delivery. Delivery attempt #1 I was given a box to assemble a table, 2 boxes of chairs and no bench because it was out of stock even though it was promised to be in stock.... and it was the wrong set I only discovered after the delivery guys left. Somehow the sales guy wrote up the wrong height table set. I get it we are all human mistakes happen. Delivery attempt #2: delivery guys were told they were here to pick up a table and chairs, but had no idea about a new delivery of a different set. After phone calls to their manager the set was on their truck but still no bench and a whole lot of confusion. They this time set it up but the table top was damaged right out of the box and I was told someone would contact me as the delivery guys took pictures of the damage and sent it to their manager. This was 10/31. The last piece was supposed to be delivered #3 today 11/21 and no show. I received the call to set up this delivery on 11/9. They did also call on 11/12 offering to move the delivery up if I would like, it didn’t work to move it up so I didn’t call back to move it up. I called the store they have no idea what I’m talking about for the delivery nor about the damage table top. I was told they would have the manager give me a call back today and that was at 11:43am I called. The store will be closing soon and I have not received a phone call back. I’m at complete loss of where to even go next. At this point I’m beyond an unhappy customer as 3 months later I’m still waiting for my the rest of my purchase and I really don’t know what else to do more than I’ve already done 😕 I’ve always had good luck with furniture at this store spending probably a good $10,000 if not more in this store but I think this will probably be my final purchase and I will be shopping elsewhere from here on out. The lack of customer service on this particular transaction has really been the part to push me to probably not return.
Good customer service and knowledgeable staff
Update: still no dresser. New date is November 6. What a joke. Not even an apology from anyone. Buyer beware! Ordered a dresser around Aug 4, 2020. Was told it was backordered for two weeks. No problem. But then it was another week, than another. Just got a call today, and yep, a month and a half later it's going to be "another week". Ridiculous. Two months for a dresser!! Get your stuff together Ashley. This will be my LAST purchase from you guys.
It's ok, people was right there to help
The store was very clean and the staff were very friendly and knowledgeable. All the furniture they had there all seemed to be of good high quality bad a fairly decent price.
The sales staff was friendly, but we were promised that our entire bedroom set would be delivered, and they brought us only nightstands, 1 dresser, and the mattress, even though we told them not to come until it was all ready. We had to sleep on the floor for a month before the rest was delivered. They put the bed together, and there is a broken railing and a flaw in another part. We were told they would contact us to make it right, but that was 2 weeks ago. All of these problems, and they only waived the delivery fee. I will never spend money there again.
Had some issues with fulfillment of an order at corporate level. Mat and Kayla at the Eau Claire store were excellent. They acknowledged the issue and did everything they could to resolve our issue. Thanks to them for customer service as it should be.
Tony was very helpful.
The sales staff was very friendly. They took good care of me. The sales manager Victor has always been a pleasure working with. I will definitely be back.
Staff is polite and informed About their products
Chris M. was absolutely amazing to deal with, he went above and beyond to get us the best deal he could and price matched another stores items. He was personable and a pleasure to work with.
Great stuff if you are price shopping though not the spot on a budget.
I ordered the Marsilona bed and dresser, and a few days later it went on sale for the deal of the day. I asked if I could get the sale price, and was told that I could cancel the order, and reorder it. Because the refund wouldn't be there before the deal of the day ended, I would need to call with an order number to request the sale price. Well, evidently that information on was incorrect, because now I am being told that once the deal of the day has ended the computer system cannot bring up the sale price again to match it. I am also giving Ashley Furniture only one star because the first time I ordered this, I had a coupon code for 10 percent off. The receipt stated the discount had been applied, but the total seemed high, so I double-checked it, and , sure enough, the discount had not been deducted from the total. Makes me wonder how many people Ashley Furniture has cheated. I would definitely check the math if you order from them.
Customer Service was out standing! No pressure sales tactics! Was able to take our time trying the furniture for as long as we wanted and had good conversation with the sales team! Very pleased and happy customers!
Absolutely love my Recliner! If you're looking for the best, work with Denny, Tony, Shane - they are very informative & knowledgeable. Rob & Victor really know how to get you the best deal in town.
Victor, out of the E.C. WI, office was kind, very helpful and patient. Seriously, what an asset he is to Ashley Furniture. He made my purchase fun and easy with no hassle. I will definitely go back to both, Ashley Furniture and Victor. Thank you!!!!🤗🌟🤩
Wonderful service, incredibly friendly and not at all pushy in their sales.
I Love the sales people here! I have shopped here a couple of times and have had nothing but the best experience. The sales people here are very laid back, super helpful and never make me feel rushed!