Ashley Green Bay, WI 54304

Work with Benni Brousard! You won’t be disappointed. He was able to answer all my questions and more.

Bought a sofa and a chair they over charged for delivery and didn’t tell us r chair is on back order

The service was great; helpful and patient - gave me a great discount. Sofa came earlier than expected, the delivery and installation team was on time, kind, and courteous. My experience was great, highly recommend

Worst furniture shopping experience I have ever had. I’m not one to write a bad review, I never have. I usually shop at a smaller furniture store in greenbay that I absolutely love. But they did not have the bar stools I was looking for in store so I decided to try Ashley’s. Went in with my mom, instantly picked out the chairs I saw online. Chris came over to assist and we pointed out the counter height chairs and said these are the ones I want. Went to the desk, he showed a picture of said chairs and I said yep that style. He said perfect and we got them all paid for and sign paperwork. Partially my fault not noticing paperwork said dining and not counter height but that’s not the reason for the bad review. It’s part of the frustration but not a huge part. In my opinion Chris was unprofessional in the way he carried himself and talked to my mom and I. So Chris told me the next Sunday I’d be able to pick up my chairs in store and would receive a confirmation call Friday. Never received that call so I called myself. No answer. Called again Saturday twice and no answer so I left a voicemail. No call back. So I called again 3 times on Sunday until I got a real person. Said I’d be there around 4. And she said “okay in stevens point” I ordered them in greenbay so they should be in greenbay. So height was entered in wrong and also destination. I then requested free delivery to our house which they agreed to but I wish would have been offered or anything I think should have been offered to resolve the issue and for the inconvenience. I personally felt I was doing all the work to get my chairs. Anyways chairs were delivered Friday April 1st and opening them I realized they were the wrong height, again my fault as well for not noticing. So I called twice and got ahold of a real person then told me Chris would call me personally. Okay well that was 4 1/2 hours later… I understand days are busy but that’s a long time. Long story short, love the chairs, they’ll be delivered along with picking up wrong ones Friday April 8th. But due to all the frustration, I won’t be buying from here again. Chairs are beautiful but not work all the work it’s taken me to get them.