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Ashley Store Green Bay, WI
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Green Bay, WI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Green Bay, WI is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Dave is the man HIGHLY recommend. Reasonable realistic and amazing!!! Lindsi is a great designer!
! would like to say, that Nat was extremely helpful in fixing our bed, for us. Chris & John Ward
Elijah was a big help especially with the prices for our furnitures
Nice folks nice furniture
Bryce and Clarence did an awesome job with delivery! They we’re very quick and kind and worked around my family and dog :) thank you very much! Now time to enjoy some furniture!
Amanda met us at the door and completed our order.
Benni was awesome to work with. He definitely knew his information about furniture.
Dan Tobin was so helpful!! He asked about our wants and helped accordingly. Very knowledgeable about the specials and financing. Quick and FUN process! Thanks Dan!!
Aiden and Bryce were super professional while bringing in my furniture and with my home being so hard to get furniture in..they made sure they figured it out for me..which I was very thankful for.
Very disappointed with my experience at the Ashley store in Green Bay. I purchased outdoor furniture in-store, only to find it listed online at Ashley’s website for $200 less. I contacted the store expecting a price adjustment, and at first, they said they would refund the difference. However, they later called back saying they couldn't price match because my purchase included a "free" Solo Stove promotion for spending over $2000. This doesn't make sense—how is it truly a free promotion if they charge more for the furniture in-store than what’s available on their own website? It feels misleading. Essentially, the Solo Stove wasn’t free—it was bundled into a higher in-store price. Very frustrating and feels like a bait-and-switch. I expected better transparency and customer service from Ashley.
As a new home owner I was excited to purchase a new bedroom set for myself. I was all ready to pay, and they would not honor my tax exemption because my address on my ID did not match the address of my new home. #rollseyes I’m grateful for the denial from them because I was able to find the same furniture at a different store for CHEAPER & they honored my tax exempt no matter the addresses.
Delivery went great! The guys were on time, fast and professional… even took the time to explain care for my mattress cover. Two thumbs up!
best green bay moving crew!
Elijah was incredibly helpful and informative on everything that we asked. The Ashley furniture store is all around a very nice store!
Charlie and Mitch are fabulous! Best delivery and assembly guys ever. You and your furniture are in great hands!
Benni was extremely helpful and I couldn't have asked for a better sales representative. Looking forward to coming back and working with him again.
Daniel (Dan) is the man! New sofa/chase, media center and dining room set! Dan helped us and walked through everything, even AFTER being at two other stores! Will shop and work with Dan again!!
Dakota was an exceptional help on our visit today. Informative, helpful, and personable. He asked questions and pointed us in the direction that catered to our needs. Will shop again
Very nice guy, he was very under standing and welcoming
nathan is 10/10. great to work with, would recommend!!
Beni Broussard was a joy to work with! I will definitely come back and request his expertise again!
Nathan is fantastic. 🤩 10/10 would recommend. Will come back again.
Loved benny, always coming back
Derek and Marcus delivered and set up my new bed I bought at Ashley Furniture. Great experience, both gentlemen were friendly and professional. I will definitely shop at Ashley again!
Benni was amazing!!!!
Fastf friendly service Derek and Marcus were great.
I got my couch delivered today Derrick & Marcus did amazing job delivering and setting it up!
Aidan and Bryce delivered on time and were extremely cautious of moving the furniture taking time to make sure not to damage anything. 10 out of 10 recommend
Just yesterday I was looking around at other furniture places in town for a new living room set, but didn’t fall in love with anything like we did today. We were immediately greeted at the door with a smile and a warm welcome from Benni. I told him what we were looking for and he walked us right over to what I described. My kids and I immediately fell in love with it and can’t wait to have our new couches delivered in just a few days! I highly recommend Benni - he’s not your typical sales guy! We will definitely be back for future furniture purchases.
Fantastic experience at our Green Bay Ashley Store! Thanks in large part to our friendly and knowledgable room consultant Alex Rheingans who tirelessly worked with us to get the perfect couch within our budget. We were even able to select a model that had hundreds of custom fabric selections and would be available to be delivered in just 4 weeks since the factory is streamlined and located in the USA. We'll definitely be back for any future purchases. Highly recommend a visit to Ashley!
Dan was great! Very helpful, seamless experience. We’ve bought many pieces of furniture with Ashley over the years and continue to go back.
We've been in the store several times looking for the right couch, and Benni has been so kind & patient with us. We purchased a mattress from him, and when we had an issue he was very helpful in making things right. He offers a "no pressure" buying experience. We will continue to work with him for all future furniture purchases.
Everyone was so friendly from the moment we walked in. Benni was amazing and very genuine. He wanted us to find what was right for us. Highly recommend!
Benni was very helpful, knowledgeable with all pieces of furniture we were looking for, and VERY compassionate to my past medical conditions and the need for financing. He walked us through step by step on all our options. Way to put a smile on our faces and show so much kindness, Benni. The world is lucky to have you!
Benni Brousard was a great salesman. Will definitely be back in the future to purchase more furniture.
Alexandria was very helpful and ensured we understood everything and left with what we wanted.
Benni was very helpful and understanding!
Ben is amazing!
Very kind and informational
A wonderful experience. Alex helped me find exactly what I was looking for. My new loveseat is so comfy, perfect material for a home with kitties! I am very tempted to return soon to get the matching chair!
In and out fast. Alex R was great help and got us a good deal with a great table
Dakota did a fantastic job leading us to the correct mattress for us! He added personal touches and made us comfortable with our decision from the start to end.
Dan has been great to work with. We did many trips around the store and he was right there with us. Plus, so helpful with all our requests! Thank you!
Alexandria was so great! She listened to our vision and understood what we wanted. Provided us with all the information we needed and was efficient and a great help.
Amanda greeted us when we first walked in. Gave us the lay of the land as to the specific furniture I was looking for. She followed up through out our time there, and then showed me some she recommended ultimately I was sold on 2 recliners and a recliner love seat with the center piece cup holders. I can not wait for it to arrive! Thanks for such a great experience my first time furniture shopping!! 🙌
Had a wonderful experience in purchasing a sectional. Brenda was great, ill be back.
Dakota and Nate were fantastic to work with. Called ahead, and Dakota had what we needed ready for us when we arrived.
Great experience with the Green Bay store, and the quality of the items we've purchased! Our salesperson Elijah, the office manager, delivery people, have all been a pleasure to work with. We've gone back for additional items and will continue to go back. Definitely recommend.
Benni was great and easy to work with.
Benni was so helpful and got us the best for the $. We recommend working with Benni.
Benni was an amazing and knowledgeable service member. The best furniture shopping experience I’ve ever had.
Excellent service between Alex and Elija! Nathan was a great manager 😂
Aiden, Kevin, and Brice were amazing- arrived early, got everything set up and went above and beyond to get my furniture set up!
Benni is always so fun to work with, never disappointed!
Derek and Marcus did a fabulous job. All Well. Was very efficient and quick.thank both.
Dan was great from beginning to end! Wasn't too intrusive and was incredibly helpful. He made the experience very smooth for my partner and I.
Derek and Marcus were great. They were friendly and respectful. Due to no fault of their own , two parts of my Furniture were missing and will need to have another crew come back out on a future date to finish . However , Marcus and Derek were efficient and friendly hopefully they will be the ones to come back again to finish:)
Received our furniture order today. Austin and Quincy of the delivery team were awesome. On time, quick to set up and super polite. Thanks guys!
Derek & Marcus did an amazing job. Time efficient and quick with set up. Thanks!
Derek and Marcus were professional and quick, really good job
Derek and Marcus were grewt. explained everything and were very cordial
Derek and Marcus were very professional and respectful with moving our sofa into our home and setting up our kitchen table. I appreciate the hard work considering the tight space they had to maneuver through! Thank you again!
Alex helped us find the perfect couch for us! Very knowledgeable and friendly to work with.
Our sales person was Nate and he was fantastic. Answered all our questions, explained everything including all our options. We did the sleep test and found our perfect fit! He was knowledgeable, patient and not pushy! We will definitely be back!
The gentleman work really good! They did everything they could to bring my furniture in to my place (I did not take measurements of the furniture and the entrance door) They worked carefully with my furniture. Thank you!
Benni was super friendly and helped us with any questions we had.
Amazing service!! Benny did great!
Dave was incredibly helpful and helped us get our item quickly and provided us with tons of helpful information!
We had a wonderful experience with Dan helping us pick out mattresses and furniture for an AirBnB that we have in Green Bay! We'll definitely be back!
Benni was awesome! Took care of us within a short amount of time with no hassle!
Angie was great, super friendly and helped us for like 2 hours!
Benni is the one to see. He was very honest and fun to work with. If you want to have an awesome experience shopping for furniture go see Benni.
Dj benni bsizzle did great
If you see this guy, you can count on great service and no pressure. Very professional
Benni Brousard was very helpful and we found exactly what we were looking for. He was very professional and super nice guy. Thanks!
Benni was very attentive to our needs and extremely helpful when it came to mixing and matching furniture pieces all while staying in our budget. He gave us plenty of time to think on things while still checking in to see if we needed help, along with giving his honesty, expertise, and opinions/advice when it came to our furniture needs. I highly recommend!
Hannah was very great to deal with!! Thank you so much!
Wonderful experience!
Alex was very knowledgeable and got us a great bed for a great price. If we need any other furniture, we will definitely go back. Been to a lot of other stores and didn't get as good of help. My delivery crew Derek and Markus where very careful and very friendly.
Dan was the man, answered all of our questions, made everything super easy to understand and purchase. would definitely recommend him.
I had an incredible experience shopping at Ashley, and I owe it all to Hannah! From the moment we walked in, she made us feel so welcome and comfortable. She was incredibly knowledgeable about the products and helped us find exactly what we were looking for without any pressure. Her attention to detail and friendly, approachable demeanor made the whole experience enjoyable. We truly appreciate her exceptional customer service and will definitely be back to shop again! Highly recommend working with Hannah if you’re in the store!
Had a great experience buying my second recliner from Ashley in Green Bay. Sales associate Alex Rheingan was excellent to work with, and newly appointed store manager Nate Vincent has been extremely helpful with a small issue I had in Alex’s absence. Great Job Ashley!!
Amanda was helpful, informative, and attentive. Highly recommended!
Great place! Got a lot of help from Amanda and she was super patient as I tried out half the couches in the store 😂 I was able to find a super comfy couch and I'd definitely go back!
Aidan and Clarence are an amazing delivery team! Fast and so pleasant! Thanks so much!!!!
My sales rep Hannah, the manager, Nate and the delivery guys Jack and Charlie were a 10+ good experience from start to finish very happy with Ashley furniture in Green Bay
I would recommend seeing Nathan Jonet at Ashley for the best service by a sales person.
Hannah U. was a wonderful person to work with. She actively listened to what we needed and provided options to meet our needs. The store offered lots of options for the items we were looking for.
Dan was great to work with while buying our couch.
Very professional and friendly service!
This is the 2nd time I’ve worked with Benni on a purchase. He’s been great and would recommend. He’s up front and willing to work with you.
Awesome experience! Delivery guys (Mike and Aaron) did a fantastic!!!
We worked with Brenda while looking for a mattress and Bed frame that adjusts. She worked with us until we Found exactly what we wanted and helped us with the financing and discounts. She looked for the best offer possible and stayed with us through the purchase. Brenda, you rock!
Derek and Marcus did an excellent job with our couch delivery and set up!
Worked with Benni , no hassle great guy. Will keep going back!!
Benni is the best!
Benni was super helpful and pleasant to work with. We did not feel pressured to purchase additional items. My husband and I highly recommend working with Benni.
I had a fantastic experience with Benni! He got me exactly what I wanted and everything was delivered early and put together super fast. I love my new couch and bed and I will definitely be returning for any future furniture purchases!
Alex was amazing! Made the process easy, fast and painless. Purchased same day what we were looking for!!!!❤️
Linda did great very patient.
Delivery crew Aiden and Jack were great and very professional. Very respectful of the narrow area they had to move our couch through!!
Ben was GREAT! We loved his positive attitude as well as his WONDERFUL charisma. We would DEFINITELY refer our family and friends to come into Ashley Furniture in the future. THANKS BEN from Charlton and Eschelle.
Very helpful and helped us get the best steal to save us some money.
Jack and Quincy were great...very pleasant and respectful..Thanks to a great team..
Benni was very nice and informative and relatable. Made our mattress buying experience enjoyable
Hannah Unerfusser at the Green Bay Wi store was very professional. She was also very kind, patient, and helpful. I love my new couch and bed.
Ben was great! Super helpful without being pushy!!!
Dacohta was very helpful, and made my little one feel special while picking out her new bed. Very friendly and outgoing!!
Dacohta was great
Benni was super helpful and knowledgeable! We will be back to see him again!
Bought from Benni. Great service would buy again.
I came in to the greenbay location looking for a dining set and Dacohta was a great help providing me with plenty of information having great product knowledge
Ben was very helpful and informative on our sectional couch purchase. Very pleased with the overall service and highly recommend.
Aidan and Jack were super accommodating, fast, and friendly!
Benni was amazing! Best service I've ever had
Derek and David were great.
We purchased a couch and appears to have very low quality of the fabric as once you sit on it it snags or pills. Lucky for us we bought the warranty So we thought. Warranty considered this normal wear and tear as it was not deemed and accidental cut to the fabric. Also issues with the frame and motor. After lots of back and forth a new motor we had to wait almost 5 months for new parts. No manager ever returns a call. You call the store they refer to the warranty number. You call the warranty people they refer you the stores service department. There is no clear communication between the 2. The store passed this 500 some dollar warranty off as a great warranty and easy to work with. That is so vary far from the truth. So completely disappointed in the lack of customer support from both Ashley and the warranty company. I'd be a lot nicer if they would assist with the communication and maybe do a little extra to help a paying customer. To say the least this has been one of the most frustrating issues with a furniture store I have encountered in a few years. Just another store that may not get my business in the future.
We previously purchased furniture from Ashley back in 2015 and had a positive experience. We even used their warranty with no issues. Based on that, we decided to upgrade our couch and purchase a table set and bed in 2022, expecting the same great service. Our salesperson was fantastic to work with, but unfortunately, that’s where the positive experience ended. We specifically chose a table that had no knots or lines, but the first one they delivered was falling apart. The replacement they sent had two large knots on the surface that look out of place and aren’t even smooth. When I called to report the issue, no one ever returned my calls. After multiple attempts, I gave up. We also purchased a warranty on all three items in 2022. Recently, we went away for the weekend, and our cat had an accident on the couch. The salesperson had assured us that pet accidents were covered under the warranty, so I filed a claim immediately and sent the requested photos within an hour. However, it took three months to get any response. Every email I sent went unanswered. When I called the warranty company, I could only reach an answering service, and they refused to let me speak to anyone directly. They claimed I could leave a message, but no one called me back for months. I also reached out to the store, and they promised to expedite the claim, but nothing happened. After months of follow-ups, I finally got a response, only to be told the warranty wouldn’t cover anything because there were multiple stains. Shortly after, the warranty company called and repeated the same excuse. The entire process was frustrating and feels like a scam. We will never purchase from Ashley again, and I strongly advise others to avoid their warranty—it’s a complete waste of money.
Mike and Mitch did a wonderful job. They kept us updated on when we should be expecting them. They set up all of our furniture in a timely manner. Mike was very personable and made the experience nice and smooth.
Amazing job!!! Alex was such a huge help and educated us on what was out there in the furniture world. Went through all furniture stores in town, this place has best deals and BEST customer service, well done. We are a happy family with our purchase!!!
They were fast, nice and respectful of the complex and my neighbors. Mike and Billy were great!
Delivery crew did awesome! Jack and Mitch made it work through some small spaces to get my sofa sleeper into a 2nd bedroom. Great communication and super kind individuals! Thanks Ashley Team!
Ben was fantastic!!
reps very helpful...painless
Mike and company did a great job. Quick and easy.
My delivery guys were awesome!!! Very happy with their service
Derrick and David, great delivery, thanks for keeping us informed.
Jack and Mitch did great! They have excellent customer service, installed the furniture fairly quickly, and informed me of the damage in the chase. Which they took back and called in for a delivery replacement.
While no one greeted us or asked us what we were looking for when we entered, we appreciated the help that Nathan gave us when we let someone in the office know we wanted to purchase a couch and chair. He was very friendly and helpful! Thank you, Nathan!
Aidan and Jack did a great job delivering and setting up our bed. Very friendly and respectful.
Amanda was very helpful! Thank you so much for the great service, we appreciate.
Hannah was great to work with. Very knowledgeable and friendly.
Ben helped us find the perfect set for our living room. He was friendly and made the experience super easy. We will most definitely see him for future purchases. I highly recommend buying from him.
Over all great experience Benni was very helpful and went above and beyond to get me the best deal I could find !
Angie was so nice to work with, as well as Nate! We had a great experience and will be back in the future.
Had a great time shopping here. Got help from Elijah and he was great. Answered all my questions and helped order exactly what I needed. Glad that I came down and shopped here. It was an easy and happy experience!
Worked with Elijah at the location and he was great. He was able to assist with all our questions and order the dining table we have been wanting for a long time! It was a great deal with the holidays and so glad we came here. Overall a 10/10 experience!
Benni was amazing from meeting us at the door to checking in with us as we browsed. He answered every question we came up with and listened to our concerns and helped us put together our vision without the sales pressure!
Wonderful, informative experience with Benni Brousard! He answered all our questions and was so helpful!
Great furniture at a fair price along with great service.
First time buying from Ashley Furniture and I can't say enough great things about my experience. Benni was the best!! He saved me a bunch and he really knew what he was doing. Definitely will be back in the future.
Dave did a very good job of explaining the differences between the mattresses were looking at.
Easy experience. Brenda was easy to work with. A much better experience than I had a decade ago!
We are so happy to shop at Ashley. Benni was our sales person as he was more than awesome! He was on to what we were thinking. We are one happy shopper 😊
Benni was excellent
Benni was super helpful
Knowledgeable and reasonable price
We had a good experience with our salesman Dan. He was very helpful and did not pressure us.
We walked around the store several times for over 15 minutes and no one even acknowledged us. Not even the greeter. We had to go to the desk at the back of the store where the lady had to use a walkie talkie to ask someone to come help us.
Hannah was very helpful and attentive to ours needs to purchase a temperapedic with adjustable base and peak mattress for our guest bedroom. Excellent customer service!!!
Benny was by far the best salesman I have ever worked with. Made everything nice and easy on us.
Thank you to Dakota and Brenda for the great customer service. Greeted us, answered questions, and checked up out quickly. Thanks!
I will never step foot into an Ashley store again. And certainly won't spend thousands on custom furniture that they won't back. If you have a problem you can't go into the store to get customer service. They send you to a call center in Plover. They wash their hands of you in the store once the sale is made. Sad customer service (coming from someone who works in the field). First chair arrived damaged (thankfully the delivery driver was honest and said deny the delivery). 2nd one arrived and after sitting it in once it made a clicking sound....come to find out the it's an ongoing problem with the manufacturer....and instead of making sure it's fixed when it arrives at Ashley...they just send it out and wait for a service call. 5 months in....the chair is peeling in 3 areas, it's wobbly (like it's falling apart) and it makes a clicking sound when you move your leg. That's all with the leather custom chair. The couch also has issues that I haven't even started to tackle. One headrest is extremely crooked (arrived that way). Service tech #2 is coming out today....fingers crossed. I'd really just prefer they take their pile of garbage back with them and give me my money back.
Brenda was helpful. Frank and direct which I enjoyed
Ben was amazing very informative and professional service
Outstanding customer service! Love the quality of the furniture
Nate was great explaining everything Great prices!!!
Worst return policy ever! No working with you to return end tables purchased 2 weeks ago, still in the box. No offer to exchange, no offer to return with a restocking fee. First and last time shopping with them.
I highly recommend Benni for a sales representative at Ashley Furniture! He is phenomenal and always able to accommodate. I always go to Ashley for all my furniture.
Salesperson gave us inaccurate information about the table we purchased (found out after the fact). The table was delivered with 3 chips in the top. Awaiting reply from customer care. On the plus side, manager did honor a price adjustment even though the deadline had passed.
Worst customer service. Do not buy their warranties. After 7 months our 6,000 custom couch is falling apart. We paid 750$ warranty. the store and the warranty company are refusing to cover any of the written warranty items. I have sent multiple pictures and don’t receive responses. I called back about 10 days later and no one helps you resolve anything. They told me it was my fault because I unzipped the zipper ONCE! Even though is purposely put on a couch and to unzip? It’s cheap products sold at a high cost, unprofessional warranty company, and terrible customer service. Sales man was great when I bought it and then after they have your money they treat you like trash. Spend your money else where. considering our up coming remodel huge loss to them! I’ll give my money to Van Vreede's Appliance, Furniture, best customer service!
Great help with Amanda
Bought a mattress. Sales person was knowledgeable and patient with questions and indecision
Had a great experience with Dacohta! Very helpful with providing couch options for our basement!
Amanda was great, patient and informative! We found another bed that was comparable and cheaper but the style and Amanda swung the deal and made paying a bit more worth it.
Great selection, knowledgeable staff, and a no pressure atmosphere!! Definitely 5 star !!
I would never again purchase from Ashley Furniture. I ordered a sectional which was delivered broken. They replaced the piece and it was again not right. I had two different service technicians come out and attempt to fix the area that once again appeared broken in a section. The second service tech left the couch completely ruined. Three holes in the fabric and a completely non symmetrical couch. Then attempting to get a phone call back from the furniture care and protection agency that they sold to me was a disaster.
I am so lucky to have walked into the store and have a young man named Daniel assist me. Although we were looking for a recliner for my daughter, I ended up purchasing a couch and recliner set as well as a power recliner. It was fast, easy, and prices were very reasonable as the quality is 5 star. He explained my warranty options clearly and it was delivered within 4 days. The young men who delivered the items were extremely nice and so careful bringing the items in and setting them up. I would highly recommend Ashley here in Green Bay. I will definitely shop there again.
Thanks to Ms.Brenda. My experience was amazing
Very helpful with finding a bed frame!
Angie Degroot is the best very clear explanation of warranty also friendly made my buying experience very easy will definitely be back because of her
Wonderful sales person very helpful not pushy A++
Benni Brousard was an amazing help!
Dacohta was super fun and easy to work with! He showed me my dream couch! I would recommend working with him! :D
Dachota was extremely helpful in looking for furniture and getting the best price. I will shop here again.
Angie is awesome
I was greeted warmly by an Ashley Sales Person. He asked how he could help me and I told him I needed to go back to the Checkout Area. He made sure I knew where to go. After I got there, I was asked by a Sales Manager how she could help me. I had two items I needed help with. She helped me in a very professional and efficient manner. She was very cordial and knew what she was doing. She solved my questions in less than 8 minutes. This is why I love Ashley, Ashwaubenon, Wisconsin!
Friendly and helpful staff in assisting me find my next sofa for basement entertainment room
Dan was so super excellent to us. Super helpful to get us exactly what we wanted. We love our new furniture. Can’t wait to get it. Being seniors a lot of times are not treated as well as here. So I love to complement people that deserve the praise to let company. He’s a great employee to have and keep. Will be telling everyone we know how wonderful Dan was to us. Thank you for listening.
We recently purchased a sectional for our new home from Ashley and couldn’t be happier! After visiting several stores without success, a friend recommended Ben Brousard, and we’re so glad we took their advice. Ben was an absolute pleasure to work with, making the entire process effortless. He genuinely took the time to understand our needs and concerns, offering insightful suggestions along the way. We ended up choosing a fully custom couch, and his expertise and patience made all the difference. When the couch arrived, it was exactly what we envisioned—perfectly fitting our space. Thank you, Ben, for going the extra mile! We’ll definitely be back to work with you again!
Alex was an outstanding furniture salesman—professional, informative, and incredibly helpful. He took the time to provide me with all the details I needed to make a well-informed decision without any pressure. His deep knowledge and approachable demeanor made the entire experience seamless and enjoyable. I highly recommend Alex to anyone looking for exceptional service and expertise.
Amanda was super helpful and very knowledgeable! We had been several other places looking and trying out mattresses and we knew roughly what we wanted without the sales hassle. She was great and not overbearing or sales pitchy at all! We certainly will be back to work with her again for any future furniture needs!! Thank you so much!!
Last year I Bennie was my sales person when I need new living room furniture. When I needed a bedroom set this year - Bennie was my first stop. He went above and beyond with this purchase. Ask for Bennie!!! ⭐️⭐️⭐️⭐️⭐️
Hannah was absolutely phenomenal helping my daughter and I with getting a mattress. She was accommodating and educational. I always feel valued as a customer when I come to Ashley Furniture.
Great 😃👍
Dacohta did a great job very helpful!
We came with a loose idea what we wanted and made out like a dream, shout out to Alex for getting us an amazing deal, thank you!
Alex was extremely knowledgeable and helpful. My partner and I always thought a comfortable mattress would be outside our price range but Alex was amazing at making sure we had something manageable as well as comfortable. Appreciated all the staff greatly😊
Alex was very friendly and helpful!
Hannah was fantastic and took as much as we needed to. She was knowledgeable and super helpful!
Bought the extra warranty and had to jump through hoops to put in claim. After all they did not cover my couch at all. Terrible satisfaction from Ashley Furniture.
The service at the Green Bay Ashely store was amazing! Amanda showed us around, and we landed on an awesome mattress and adjustable base! She did an awesome job showing us all the options, and walking through the best possible financial options. Thank you!
Amanda was fantastic. It was the perfect blend of giving us the space that we needed while also being available for any questions that we had. We would certainly use this store again- and would find Amanda the moment we got there!
Alex was extremely helpful and knowledgeable
Alex was great with my handicapped wife with treating her with the utmost respect care in all her needs in buying a recliner on point.i would refer Alex to any one in buying a recliner thanks.
Disappointed. We bought a large sectional a month or two ago. I went outside to plant some hydrangeas in front of our house. The sectional is against our front windows in our livingroom placed there by the Ashley delivery people and hasn't moved. A small hole in the couch caught my eye. It is in the back right on the top corner. I had not previously seen the couch from this perspective. It is right on the corner with bare wood underneath. It isn't in an area that really gets touched by anyone. I suspect it has been there all along. Thinking the couch had a one year warranty I tried not to get too upset. I called and the customer service representative said the one year warranty for manufacturer defects ( which I think this looks like a textbook case of defect) is only covered for 24 hrs after delivery. So really it isn't a year at all. She said I could attempt to make a claim with the accident coverage we also bought. I guess that is what I will have to do but now I have no faith in that either. It should be covered under their 1 year warranty. In my opinion we overpaid for this couch. It was online for cheaper, with free delivery ( we paid for that too) but got conned by the sales pitch of, "but we are the manufacturer, if anything goes wrong we will make it right. We have a warranty, they don't..." Very disappointed and will be looking elsewhere for the rest of our furniture.
I absolutely enjoyed Brenda, she is amazing at her job, she helped me pick out furniture that will work in my budget, she went above & beyond & made sure all my questions answered. Thank you so much Definitely need to stop at Ashley furniture!! Amazing people ❤️
Benni was awesome. He allowed us to browse with no hassle and was super helpful when it came to packaging our purchases, getting financed, and setting up a delivery of our furniture. Will be definitely shopping at Ashley for future purchases.
This company and furniture is complete trash. Do not purchase protection from them it's not worth it. Management doesn't return calls warranty company is a joke. Purchased couch and table from there 1 year ago and they are both falling apart, I have no kids and I am always gone for work. The wood is similar to walmart wood. Just junk.
Everyone please read this before even thinking of going to Ashley furniture!!! This is not a post about the furniture itself, it is about the warranty and the customer service of the people at the store and the customer service of the warranty company. Never have I ever had to jump through so many hoops just to get no where. My wife and I recently purchased a couch in may and were asked if we wanted a warranty added. We looked at each other and said no, but the sales person really pushed for it.. “well do you guys have any animals? We will cover any they do to it.” We have two dogs and occasionally rehome cats. I specifically asked if a cat urinated on the couch it would be covered because I’ve been around cats a long time and you’re not getting that out of anything. “Oh yeah yeah, we cover it all.” We decided to go with the warranty. Couple weeks after we got the couch one of the kittens we rehomed urinated on the couch. I put in a claim right away. Pretty easy process. Takes them 2 to 2 and a half weeks to send someone out here to clean the couch which is pretty ridiculous if you ask me but whatever. That is their process. Clean and if they can’t clean they replace. After the cleaning and drying process it still smelled like cat urine. I called up the warranty place and it had to go to the next level since it was already cleaned. After over a month of this they finally denied the claim and said they don’t replace the furniture because of odor. They sent someone out and cleaned it and it was cleaned…. Clearly it is not clean because there is still an odor… tried calling the warranty people back to reopen the case or have them relook at this and got nothing. Then called the Green Bay store itself to see if they could make this right and they were absolutely no help. All I got was we will have to talk to the sales team and re go over what the warranty covers. Worst experience we have ever had. We were lied to and they don’t care. Nice furniture but we will never go back to Ashley ever again and suggest no one else does either. Or at the very least do not fall into the trap of buying warranty’s because they don’t cover anything. Sales will try to tell you differently but trust me they are lying
Alex was amazing kind and helpful!
A very nice store with great prices. Benni was our salesman who was the best! No pressure and trustworthy. We went back because of his excellent customer service. Best experience!
I have had such great experiences at Ashley Furniture, specifically the Ashwaubenon location with Benny, the sales representative. I purchased a beautiful bedroom set back in September 2023 and then returned to see Benny again just a month or so ago when moving into a new apartment where I purchased a new living room set and dining room set. Benny has been more than helpful throughout both processes and I’ve enjoyed working with him the few times! He always has great advice, willing to help, and is very excited about what he does! The product and service have both been wonderful and I will be a forever returning customer! Thanks to Ashley Furniture and Benny!
Great experience. Ben was awesome 💛
Purchased new mattress with the help of Nate. He was very knowledgeable & helpful! Great experience! 😃
I wanted to post this to give a huge thanks to Elijah. We had an issue with a rip in a couch that was delivered and a setup issue that resulted in buying the wrong pieces of a sectional. Elijah was incredibly helpful and professional in getting everything straightened out for us and getting us a sectional that fit our house. He was very apologetic even though he had nothing to do with the issues. We really appreciated his customer service.
Found the perfect piece at a great price. Elijah Stonebraker made the process easy - incredibly helpful & friendly!
Dave was great! Gave us all the deals! Had great information! Would highly recommend!
Ben was great and super helpful in finding a couch that fit our first home.
Got a beautiful sofa + chaise at an affordable price during their memorial day sale. Angie was a considerate listener, very helpful, and walked us through our options to find what suited us best. We will definitely be coming here again if we need more furniture in the future.
Benni Brousard did an awesome job! He was patient, knowledgeable, and helped me find the perfect pieces. Highly recommend him!
Benni was AMAZING! I highly recommend working with him. He was very understanding of our needs and made the shopping experience a breeze. Thank you Benni!
Very professional and friendly. Elijah went above and beyond with outstanding service. Happy with our service and looking forward to our new bed.
Dakota was awesome in helping us find a new mattress!
We worked with Angie at Ashley's in Green Bay. She was great to work with! She wasn't pushy, she listened to our needs and was very informative. Super friendly and it was a great experience!
We came in looking for a sofa after we’ve visited multiple other furniture stores and Dacohta was extremely helpful but yet didn’t bother us constantly. We found our sofa that we love and is extremely comfortable!
Benny was great! Very personable, knowledgeable and not pushy.
Shout out to the staff at Ashley Furniture in Green Bay, Wisconsin. Even though I made several visits to the showroom, Dacohta, Kamala, and Nate were always welcoming and went out of their way to ensure that my mattress was perfect for my needs. Great customer service. Thank you!
Score ZERO for this Store Mgr he is unprofessional at best. Purchased full dining room furniture and an extra SET of stools, but only one of the two stools in the set were delivered... Went downhill from there... Petty sad
Brenda was extremely helpful from the second we walked in the door. She gave us great info and was attentive the whole time!
Amanda was very friendly, helpful, and very informative to help me find the right mattress.
Great experience. Nathan was very knowledgeable and knew when to give me space to browse and when to chat. Perfect and fastest shopping experience. Ended up buying the dining room set from them. Thanks Nathan!
Benni was extremely helpful and knowledgeable when selecting the perfect couch! He made the process quick, easy, and enjoyable as he was very personable and professional!
Elijah was very helpful in getting everything set up for us and was great with all the questions we had!
Alex was awesome in helping us find furniture for our brand new house after a move from Colorado to Green Bay! We will be back for more soon!
Great experience, so helpful in finding the sofa we have been dreaming about.
Great sales experience from both Brenda and Hailey
Great service from Nate Vincent. He gave us our space to look and talk things through us we were looking for a new table and bunk beds, but was also great when he came by and we had questions. Overall this was our first purchase from this store but was really a great experience and left the store satisfied and happy with a bigger purchase for ourselves. My daughter also thought that Nate was a “really cool guy”! Thank again for helping on this big purchase and look forward to eating at our new kitchen table as a family and watching our girls grow into their bunk beds!
Amanda was very helpful and informative! The right mix of being attentive and knowing when we needed time to just look or discuss amongst ourselves. Good experience buying. Would definitely return.
Had a great experience, Amanda helped us out and we were very happy with her.
Worked with Elijah and had a wonderful experience and his customer service is why we decided to shop at Ashley Furniture!
Staff is very pleasant and a joy to interact with, they go above and beyond. Will definitely return.
Best furniture shopping experience ever! I was ready to give up when Nathan came along, made it fun and got me an amazing deal! An absolutely amazing salesperson, thank you so much!
Lost a sale im not going back there
Excellent service Hannah was extremely knowledgeable and sweet I will refer to friends! And be back Thank you Cindy
Awesome Hannah was very helpful I will be back to purchase more. Thanks Hannah
Super fast service on a day when we needed a kitchen table for my son’s new apartment.
Love coming to this store! The associates not only know their products but are so helpful!
Came in looking for a sectional, had a fabulous experience with Benni! Excellent service without being pushy, took the time to listen to us and delivered exactly what we are looking for!
Nate was awesome! He was friendly, knowledgeable and an all around nice guy.
I bought my first sofa here and loved it so much I'm now buying an upgrade!
My 30 year old recliner with heat and massage was at end of life, so the hunt for a replacement was on, not an easy task, like replacing a old pair shoes. After weeks and lots of recliner testing I found the perfect recliner, my 1st choice turned out to be a FLOP, mostly because it was late, I was tired & exhausted, which led to a hasty decision. The new chair
Very good service
Worst experience I have ever had either 6 months for an ottoman that was supposed to be delivered in 3 weeks . Second order furniture was delivered damaged I was working out of town sent pictures 5 days later and they said I would have to pay cause it was more then 72 hours . They admitted they delivered it damaged so now the extended warranty I bought won’t cover it either . Worst furniture store I have ever dealt with o could give them zero dates I would . Terrible customer service no accountability just sorry about your luck on to the next sale . I really hope this review saves someone else the head ache and thousands of dollars for something o could have got at thrift store for a hundred bucks
Having the absolute worst experience with the Sheboygan store but Hailey(sorry if the spelling is wrong) who works at the Green Bay store was taking calls for the Sheboygan store and her compassion and empathy towards our situation was amazing. She should be in charge of customer service training. 10/10 for her service today but -10/10 for our Sheboygan Ashley Store.
Very helpful and answered questions easily!
Experienced great customer service and timely delivery of the products we ordered. were very accommodating with all of our questions and were very helpful when needing to activate our trial period swap out (bed). Would recommend Ashley to friends and family.
My wife and I bought a simple ottoman from Ashley. They advertised as a Christmas sale and to be available before Christmas with the delivery date for Dec. 23. That's the only reason we bought the piece there so we can give it to my son as a gift. Well, Dec 23 came, so did Dec. 28, Jan 6, Jan 12, and now supposedly maybe Jan 18 or 20. I usually don't write reviews but no one in the Ashley organization has enough sense or courage to call and give me updates. I was told by some lady in Pewaukee that I could drive to Stevens Point and pick up the piece myself!! Does management, is there Management??, have enough sense to get problems ironed out??Needless to say we cancelled our order and went to WG&R and had a new ottoman the same day. That's how you do business and keep costumers. Now it's a matter of getting my money back. I will go to the store myself and get that!!! Keep your sanity and don't shop at the Ashley store in Green Bay.
Love Ashley furniture. Good buy for the money, but service is awful. I ordered a bed set in August, a piece was missing for the bed, so it wasn’t able to be put together. I have been waiting for over 4 months. Every time I call, it is 2 to 4 weeks or it will be here by the end of the month. When I call they don’t always call back. I think they are embarrassed to tell me another month. The people are always sympathetic but I just want a bed to sleep in. Update Well the pieces for the bed came in February. Two men came to put it together. They said the pieces were there all along. So I waited and slept on the mattress on the floor for 5 months for nothing. The first guys put it together wrong so thought pieces were missing. But it’s together now and I love it.
Well where do I begin.. First I will give kudos to Amanda Irish and Caleb Richie for assisting me with my purchases. They are very easy to work not pushy and let you make your mind up on your purchases. I will let you know that the NEW phone service they have SUCKS! You cannot get a message to anyone thru it. I left a message the day my brand new couch was delivered custom ordered I may add, and it was damaged by the people who load the trucks..... My brand new love seat had its side dented in because how they pack some much into the trucks and since we were the last stop my furniture was in the back of truck and had all the other items in truck smashed into it causing the damage . this was explained to me by the man who had to come and fix my custom made couch. Next was my new mattress we just purchase. It was Defective from the get go and I could not get thru to anyone on the phone system again. I left a message on the day it was delivered because the delivery persons who brought in the mattress to our home had one worker bee and one not so worker bee. That bee thought he should make a phone call outside my home instead of helping the other bee set things up. My husband who was not suppose to help ended up helping the other bee who was left doing things by himself. Funny it was the same bee who moved my sisters furniture into her apartment in April 2023 and my sister and I helped the man in the kitchen wrestle with trying to stand table up by himself because the worker bee in the bedroom could not put her bedroom set together. We ended up putting together her office chair since it took forever for them put the furniture together. Also on her move the handles that went on her bed drawers and dresser and night stand did not fit so you could not put them on!!!! She also had grease on her ottoman for her couch and it took over two weeks to get so my sister being handy like we were taught by our parents cleaned and fixed her own stuff. She was very disappointed in the service of this company as am I . What is also sad her furniture she bought is starting to wear down after 9 months and she dropped 11,000 for it. It might not sound like a lot to you but a single person it is a lot. My mattress I bought I had to jump thru such fiery hoops to get them to believe me that it was defective and was sleeping on it so terrible that we had to drive into town and go to the store to get anything done. Ashley Ashley Ashley...shame on you for such shoddy business. My deliver was suppose to be in the afternoon mid day and ended up after 5pm for just one mattress and the your worker bees are not anything to write home about!!! I could have done a better job at moving one mattress and frame. And I know I could have moved a lot faster then these men that were your delivery. But your new phone system needs to go. We do not blame the sales staff but it would be nice if when your items start to fall apart or break down that you can get someone to help at store level than having to go thru the red tape and of getting your items fixed or replaced. I speak for myself and my sister who I brought to this store to buy her furniture and no she has items braking down and really is not enjoying her new furniture. As for your delivery and phone get rid of it and get people who want to work and get people trained how to fill trucks correctly so that other peoples items do not get damaged and then get told oh well call the store and you get that lovely phone systems that sends your call to never never land and you end up like me going down to the store to get someone to help me. I really liked my sales people and that is really all I have to say on that. Step it up ASHLEY Steinhafels is looking pretty good........ Lynne Krueger
Amanda was terrific. She spent time with us and showed us various options that would work for us. We even found other pieces that we wanted but weren’t looking for. It was a very good experience.
Our sales person was fabulous!
Their online ordering returns are honestly a scam. Bought a nursery rocker for $330 that leans forward so far that it seems bent. Ashley Furniture's response is that they'll refund us when we cover shipping it back to KS. Not cost effective at all. Why can't we return to nearest store? Because they know people won't want to spend $100+ to ship it back and they'll keep the sale. So frustrating!
My fiance and I came into Ashley furniture to look for new a couch. Elijah helped us find the perfect one. He was knowledgeable, friendly, and perfessional. He made the process very smooth. We are very happy with our experience and would recommend to family and friends.
Very helpful staff
10/10 recommend Elijah for the quality of service, friendliness, and candor! Can’t wait to receive my new sectional.
Elijah is fantastic- make sure you ask for him if you’re checking out good living room furniture.
Bought a couch from Nate today and it was the easiest experience I’ve ever had. He was so helpful from the minute we walked in to the minute we left. There was no pressure, just a great experience!
Worst customer service. They ordered the wrong merchandise which I picked up twice first was damaged so I never saw it they said they had to reorder and when I picked up the I assembled one and drove home 3 hrs only to have it assembled and realized it was the incorrect product they refused to even answer my calls and when they did they were so rude. I will never purchase or recommend any friends or family. From sales to management they were by far the rudest company I have ever dealt with.
Nathan was great. Very outgoing, friendly & helpful.
Had a pleasant experience today where Nathan Jonet helped us through picking out the perfect bed for both of us! Fair pricing for higher end beds.
No one answers the phone.
Very nice customer service and very pleasant young lady Hannah and the front desk but everyone was helpful and friendly and I love Ashley's furniture anyway.
Benni was great to work with. Got us the best deal and found exactly what we were looking for.
This place is a garbage company that only cares about getting their money. Their customer service is horrible and they never follow through with what they say they will do. They are liars and their products are junk. I will never buy from here again. Please avoid this business, unless you like getting robbed.
Was welcomed as soon as I walked in and was shown exactly to what I was looking for, staff very helpful and can’t wait for my furniture
Nate is professional and helpful!
Found a bed very easily with the Sales Manager, Caleb. Extremely helpful and got a great deal 👍🏼
Amanda was very helpful and knowledgeable.
We were offered delivery of our mattress to our door for $50 which seemed like a good idea so we scheduled the delivery. We had to wait 5 days for delivery, wait around for the driver only to find out that the box was small enough to fit in the back of our car. If we were told how big the box was in the store when we bought the mattress we would have picked it up there, saved $50 and been sleeping on it for 5 days by now. Instead Ashley decided to take our money, waste our time and make us sleep on an uncomfortable mattress 5 nights longer than we needed to. We haven’t even slept one night on our mattress and we’re already unhappy. Please communicate to your customers how big the boxes will be so they can make an informed decision on delivery. I didn’t know this mattress came in a small box. I was told it came in a box but not that it was a small box that would fit in my car. I’m not the mattress experts - you are.
Nathan was awesome to work with at the Green Bay location. He answered all our questions and was very honest when it came to questions he didn't know, but got an answer from his manager. Nathan made great recommendations of sofas that we were looking into that was within our price range. The process of financing and everything went smoothly. I would definitely recommend Ashley's Furniture and Nathan, specifically, for anyone who plans to purchase any new furniture. I'm glad we got to work with such an awesome store and their employee. Thanks again Ashley's Furniture and Nathan!
I have bought a few thing over the years but just a few months ago bought a beautyrest bed that had probs from the beginning. Beautyrest rest wanted us to jump thru hoops just for the warantee so we went back and talked to our salesman about our porb. We got the manger who delt with probs with the bed we bought. Not only did we take advantage of the sleep guarantee froolm Ashley, he waived the 200 dollar return policy but gave us a gift card of the 600 dollar for the difference of the new mattress we ended up getting in replace of the one we had!! We will definitely be back for our future needs!! Great people to work with! By the way stay away from the beautyrest diamond lux bed. Horrible!
When we walked into the door we were greeted by Ben. We were looking for living room chairs. Ben was just an amazing man. He let us take our time and checked back with us. He had shown us chairs that maybe would fit our needs. He was not a pushing Salesman. During our time there we did find what we were looking for. He is just an awesome and caring person! I would highly recommend if you are looking to purchase anything at Ashley Furniture please ask for Ben you will not be disappointed!
Tom Lemere did a great job!
Ben was fantastic to work with. Explained everything in a way that made sense to us and not once did we feel he was only trying to push a sale. We appreciate his honesty with us and the customer service we received from him. Thank you Ben!
Dave was so helpful by giving us ideas & showing us many different options.
Elijah is friendly and very knowledgeable about the products. Would ask for him next time!
Dacohta really was nice to work with, he was very informative and pleasant and also patient. He was able to answer all our questions. We will be working with Dacohta in the future and highly recommend him.
Had a great time with Dakota and his knowledge humor and hospitality thanks for the great buying experience
Dakota, was efficient and helpful
Benny was very helpful, great to work with!
Ben was very helpful, guiding my wife Sarah and I through the loveseat buying process.
I ordered furniture from Ashley but the carpet:rug did not come with the delivery. I waited 3 weeks for delivery then called. The order was not received from the ups and the order was cancelled I was not notified. Now I start over to look for another rug. But not from Ashley
Hannah at the Green Bay location is so sweet, knowledgeable, and helpful. She worked above and beyond with us to find our dream sectional at a great price we could afford.
Was in and out in less than 10 minutes on a Monday, product should arrive by the weekend! Very easy going experience!
Great experience!! Thank you, Brenda!
Experience was excellent, the guy was nice, very helpful, gave us our time to discuss with each other what we would like to do. The payment to purchase the nightstand was smooth. I give a 5 star rating for store Ashley Furniture
Excellent service
Benni is an awesome salesman. Very informative. Didn’t miss a detail. Would highly recommend
Had an awesome experience at Ashley Green Bay! Dave and Benni are the best :)
Hannah Unerfusser was very nice and helped us out finding the perfect mattress for us! All in all great experience and will be returning for furniture in the future.
Excellent service, answered all our questions and was super helpful!
Dacohta is a real one. I drove 30 minutes just to see him, we didn’t want to see Appletons. We needed someone WITH EXPERIENCE!!!! You better believe we got the BEST SERVICE WITH Dacohta! Never enjoyed spending so much money in my life. Thank you Dachota.
Ben was extremely helpful and super easy to get along with felt like reuniting with an old friend looking forward to seeing him in the future
it was an awesome tour on the store with ben showing what we look at for thanks ben awesome job
We couldn’t decide which living room set to get, and everyone was so helpful!
Smashley Furniture !!
Brenda was wonderful. Helpful, upfront and not too pushy, but there when we needed help. She was kind and great to work with.
We worked with Amanda and had wonderful shopping experience. She was extremely helpful and let us shop at our own pace. She gave suggestions based on what we were looking for. I would recommend Ashley to anyone looking for furniture.
Customer service with Dave it’s 10/10
Very happy with our purchase of the Clare View outdoor furniture. Beautiful, comfortable and Dacohta was extremely helpful.
Tom did an amazing job helping us find the sectional we were looking for. Ashley was our first stop of five stores, and Tom was a big reason why we came back after seeing what others had to offer. He was very helpful without being pushy. Kudos to Tom and Ashley!!
Dakota rocks- very professional, personable and well informed!!!!
I'm so excited to get my new couch a d loveseat!
We are very happy with our sectional sofa delivery today! Gavin and Jake were extremely respectful, friendly, and professional. They were also very careful with our furniture as they unloaded and moved the sectional into our home! I would ask for Gavin and Jake by name, if I could request my delivery guys the next time! These guys were GREAT!!
Associates are ready to help and the selection of furniture is large with decent price ranges
Excellent service and prices!
Excellent customer service! From ordering to making changes, everything went very well. Thanks, Nate Dakota and Renee!
Great service!! Ben did great helping us find what we needed!!
Nate is very professional, thorough and accommodating. I wasn't planning on 100% buying custom bedroom furniture today but I did
Elijah was very helpful, and very much appreciated! He gave us plenty of space to look at our own pace, and also helped with price matching.
Brenda was great!
Good customer service
Nate was very knowledgeable about lift chairs. Had all the answers to my questions and I found the perfect chair for me. Delivery was on time. Ashley keeps you updated on the delivery time via text and I loved that. At about 9am I was the 5th scheduled delivery at approx 10:01. Soon I was the next scheduled delivery at approx 9:56. Beats waiting around, watching out the window for 3 hours!
My husband and I had a very positive experience at the Green Bay store. We had the pleasure of working with Caleb Richie. Caleb took his time with us as we were mattress shopping. We knew what we wanted and Caleb did not try to persuade us to go a different route. He really listened to our needs and answered all our questions. Caleb could not have been any kinder or professional. He told us to call him with any concerns we might have once we receive our new mattress. We appreciate his outgoing personality and he made us feel very comfortable. All retailers should be so lucky to have an employee like Caleb.
Worked with Dave Martens with the purchase of new patio set. Dave was knowledgeable without being pushy. He asked good questions and listened to our needs. Very pleased with the experience. Will be back for our other needs for our new home.
Brenda was a huge help in getting us set with our furniture! She answered all our questions and explained everything so it made sense to us. She made the whole process really easy for us.
Absolutely amazing! Benni helped us out and was great! Would definitely recommend!
Amanda was amazing with helping us get setup for our couch purchase and set up delivery for us with our new home.
Excellent service. Did not feel pressured at all. She explained everything to us on our visit
Dave was phenomenal. Straight forward, very helpful in narrowing down choices, and helped us in maximizing savings. We would’ve been so lost for choosing a mattress without him. He helped us get a sofa, loveseat, king mattress, adjustable bed, and headboard. Would definitely shop with him again. Caleb was also great in helping with financing.
They are very helpful and friendly. I'm definitely going back if I need anything else 💯
Benni was great to work with! Very informative and caring. Benni was able to explain brand of mattress/base differences. Benni most definitely was not pushy, he wanted to make sure every detail was covered, client had questions answered and was comfortable before making any purchase. Very knowledgeable! Would highly recommend Benni if you’re looking for a new mattress, base, bed frame, pillows.
Great experience from our rep Amanda! An excellent help the entire time making the purchase itself much easier and made with confidence. Thank you so much to Ashley furniture and Amanda for helping us find our couch!
I love it everything 🥰 and the personal is very attentional and amability
Ben was great to work with.
We had a wonderful experience and found the perfect times. Thanks for your patience and expertise, Dave Martens!
Angie, along with the rest of the staff were very helpful!
Very helpful. Very friendly. I’m very satisfied
We dealt with Benny over at Ashley furniture with our sectional, and he even helped us on his day off and took time out of his day to work with us and explain thoroughly everything so we understood every thing that he was telling us. Very personable and kind person I would highly recommend you deal with him for all of your needs over at Ashley furniture.
Really great costumer service
Excellent experience working with Amanda She was able to help us get exactly what we wanted
Nate was a wonderful help with our search!
Great service! Thank you Alex.
Angie is very friendly and great to work with at the Green Bay location. Very happy with our Rawcliffe living room set purchase. Can't wait for delivery this week. Have been a fan of Ashley Homestore for many years.
My salesman was funny and extremely helpful finding everything I needed because my house recently burned down they were tons of great sales, so I found everything for a good price.
I came into Ashley furniture with the idea it was going to be just another basic shopping experience but when I arrived, I was met with kindness and laughter. Everybody was so nice and helpful. made furniture shopping easy.
Wow what amazing experience when buying my mattress and adjustable base!!
Customer Service here is second to none! I will be buying a Tempur-pedic as soon as I can! Plenty of family members have furnished their whole houses through Ashley!
Ben was amazing! He worked with us to get exactly what we wanted and needed. Took the time to make sure we understood our options. Also keeping us in our budget!! Wasn’t just trying to make a sale. If you are in need of anything, I’d ask for Ben and you’ll be in great hands!!
Had an amazing experience
We had the pleasure of working with Dave Martens today. He was patient, answered our questions, asked great questions of his own and explained the differences between all the items we were looking for. He is very knowledgeable, and did an amazing job for us! Great furniture, excellent value, and amazing customer service. Well done.
Amazing service here at the Ashley Furniture in Green Bay. They were able to find all the furniture my fiance and I were looking for. 110% will shop here again!
Every time I walk into this store with my husband I think “This will be the time we finally find someone to help us”. Nope; today we walked in looking to purchase a head and footboard for our new adjustable bed. We were approached by a sales guy and told him what we were looking for, he asked if we’d been in before and who helped us. We told him we didn't remember (we usually buy online). At this point he said pretty much every bed frame works with an adjustable bed and that he’d let us look around. We walked around for a bit and not one time did he check on us to see if we had questions or if we found something we liked ! I can’t believe how bad the customer service is here. Just because we don’t wear a suit and tie to go shopping, doesn’t mean we can’t afford anything. I bought a $5000 furniture set online because the sales people turn up their noses when we walk in.
We bought a set of 4 chairs and had probably one of the best experiences while buying furniture. The person helping us name was ben and he was great helping finding what we needed to the price of our comfort.
Angie was a great help and made my buying experience smooth and enjoyable! Went above and beyond to help me!
Won’t be shopping here ever again. I never write bad reviews but this place has set a new standard. We purchased over $10k worth of furniture in the past two years. We bought the “amazing” insurance for the furniture as well paying over $600 for coverage. We filed a claim once on multiple spots and it was covered. We then filed a claim for one cushion. It was denied because our kid spilled his Tylenol and his juice on the cushion. Annoying because it was sold as this coverage that covers everything as long as you call within 5 days of the spill, but not the end of the world. We then reached out to Ashley furniture to order a new cushion cover which only costs $30. I asked if Ashley Furniture would cover it as we just spent a bunch of money there. They said they wouldn’t. I then decided to order the $100 cushion so we had better padding instead of the $30 cushion cover. I was told it would be about 2 weeks before it arrived at my home. A month goes by and still not here. I call the store, it’s been shipped to a store 2 hours away from the store I purchased from and they won’t ship it to my house. It’s an in store pick up only item. They’ll ship an entire couch to your house but not a cushion. It has been over 4 months and I still don’t have my couch cushion. I have spent over 5 hours one the phone with the store, a service department, and claims. All of this and they still can’t figure out how to get a couch cushion to me. Each department repeatedly says “that’s not our department” then proceeds to blame the other department.
The staff went above and beyond to make sure we were getting what we needed and took their time with us.
Very helpful sale's staff
Tom was great! Thorough in his knowledge and gave us space to discuss purchase options.
It was the best shopping experience I’ve ever had. He was polite, knowledgeable, and knew exactly what we wanted and he didn’t try to push anything else on us or talk us into something more expensive. He was great!!
Great experience buying a new mattress and base. Benni and Tom were great to work with. I got everything I wanted at the price I wanted. Highly recommend.
Great experience, really helpful
Don't buy from here salesman up your rear end steady. Stalkerish. Will never go here again. If I want something I will find you
It's got most everything you want it is that simple.
I had ordered furniture and paid the same day. I received a delivery text saying it would be delivered on January 11th with a follow up text confirmation for that day. I received a phone call saying they don't deliver on Wednesday's anymore and that they changed their policy. I told them I took the day off of work already because someone has to be home for them to deliver and all I got was a huge run around. I talked to a manager named angel and she told me she would look into it and call me back. The return phone call never came so I called back 2 days later and I was told she is still working on it and I would receive a phone call the next day which never happened. A week later I finally called angel AGAIN and that's when she started yelling at me on the phone. Angel should never be in the position she is. If your shopping at Ashley furniture in Green Bay on Willard drive please be prepared for terrible customer service by this service manager!
Everything was good very nice friendly sales lady. Very helpful with what we were looking for. Good shopping day there. Every thing done in half an hour.
Hanna, was so helpful! Thank you!
Our sales rep Nate was fantastic we bought a southern comfort duel recliners answered all our questions would highly recommend Nate and Ashley
Figured out why it's nicer to shop Ashley online than in this store when the chat feature is more friendly than the sales people in this store. Oh ya, Chat doesn't judge how you look to see if you have money to spend.
Great customer service. Sales persons great job. Bought a power frame
Benni was great to work with. Will go back to see him for future purchases.
Was assisted by Benni who was very knowledgeable & courteous. There was no pressure selling involved. Found exactly what I was looking for & the price was right. Would recommend Asley & anyone shopping there to request Benni for assistance
Brenda was our sales lady. She was Very patient waiting for me to make a decision! She’s a kind person and very Knowledgeable about future! So very happy to work with her! Brenda customer service is perfect! Thank you so much Brenda!
They have vary nice furniture and everything else. They work with the people if you're interested in buying. I been there a few times and over the year and when I was greeted by Brenda she's is a wonderful lady. She's great to work with and talk to. Down to earth lady, you will like her. So stop on by and ask for her.
Sales person Brenda is outstanding! It has always been a pleasure in doing business with Ashley and she is a huge part of the allure and satisfaction. Thumbs 👍 up!
Wonderful service from sales staff helping me choose and coordinate end tables that would compliment my other furniture and then gave me an additional discount to help me close the sale. Beautiful pieces of furniture and pick-up was a smooth visit with the young man helping me again to load them into my vehicle. Would highly recommend this store for anyone who wishes to have their furniture dreams come true as every staff member whom I encountered went out of their way to show their appreciation to me for just entering their store.
They!!! Knock in my door I open the door and I told the guy I will move the car give me one second ,Say yes no problem we wait when I go outside they left I talk to the manager and he say sorry we will do it some other day blah blah blah they super bad and deliveries driver was probably…!!!!!
Hannah was great! Showed me every possibility of what I was looking for 😃
The staff was super friendly and helpful. Brenda and the team went above and beyond to help make sure we got what we wanted! They were awesome! We will definitely be back when we are ready to make our next purchase.
Really hate to have to post on here. But I reached out to our sales person Brenda and the customer service directly twice with no reply. The quality of our furniture is terrible. We’ve had it since March and it’s wearing so bad it looks five years old ! I have also reached out to the warranty company which I still have yet to here back on a resolution and it’s been a month. I will never buy from them again! They obviously don’t care about their customers or the quality of the products they sell. We waited years to buy a couch, spent over $3,000 a simple reply isn’t asking too much!
Good.
The csr was extremely helpful and took the time to show us many options for the chair we were looking for.
So far terrible. I spent a lot of money (11,000) many pieces came damaged. In stead of sending me new things, they want to send a repair man. I bought new furniture, I don’t expect new repaired furniture. So now that I have made my complaint, I will be contacted within 72 hours to schedule repairs.
My family and I went to Ashley Furniture to purchase a new bed for our son. Our salesperson, Tom L, was top-notch. He listened to our objectives, and it was obvious that he was well-educated on the products available throughout the Ashley store. We learned about several different mattress and bedroom options, and at no point in time did he attempt to over-sell. My husband and I were so impressed with our experience that we asked Tom to show us Living Room furniture. Again, Tom listened to our wish-list, and he showed us several options for living room furniture. We are now the happy owners of a new mattress, sofa, and love seat! Thank you, Tom. You made our shopping experience easy and pleasant. We will be coming back to Ashley when it is time for our next furniture purchase!!
Great prices. Ben was very helpful and very friendly. They were not pushy at all and gave us time to browse at everything. Would definitely purchased from them again!
Hannah was very knowledgeable and helpful. She was quite aware of the inventory and listened carefully to my interests. I would highly recommend her!
Amanda was extremely helpful and very knowledgeable about the products she was selling. Did not feel pressured at all and overall was a very enjoyable experience.
Dave was great; he answered all our questions and gave us great insight. We defiantly go back and see Dave again in future if we need more furniture. Todd & Babette
It's a furniture store. Not much to expect. It's was the 5th store we want to that day and the one we purchased from. Check the sales.
Very nice selection of furniture, store is big clean and full of great staff
Sales person Brenda was knowledgeable, listened to my needs, and used her experience to point me in the right direction and complete my order. I highly recommend Ashley and Brenda!
We came in looking for a new sectional couch and we’re greeted by Tom. He made the experience very enjoyable. He was knowledgeable and easy going and in the end got us a great deal on a couch that we love. Highly recommend Ashley furniture and working with Tom.
Bought a bed online they are not sending my bed and now not answering when I call for a refund DO NOT USE THEIR ONLINE STORE!!!!!!
Very helpful and pleasant.
We stopped at Ashley in July intending to just look at couches, but ended up buying a set we LOVE thanks to the help of Tom. Today we popped in again to test out some mattresses, and were lucky enough to work with Tom again. We cannot speak highly enough of him and his customer service. He pays attention to detail, gets to know his customers and their needs, and worked hard to make sure we left happy. We will definitely be back for our family's future furniture needs and will be sure to call ahead to make sure Tom is working! Thank you for everything.
My boyfriend has never been here before. He was amazed at the showroom of furniture. Bennie treated us extremely well. Gave us a great deal on a lift chair. We will be back for more needed items down the road.
I had great no excellent service I’m very happy with everyone
Great customer service, great selection. My family and I were helped by benni and couldn’t be happier. Refreshing to see someone who genuinely wants to take care of people.
My husband and I were looking for an adjustable king size bed and mattress. We came into Ashley and we're greeted by Tom L who was very knowledgeable and friendly. He was able to answer all of our questions and helped us decide which bed was the best match for us! It was a great experience from start to finish. Highly recommend working with him. Thanks again.
Ashley is great to deal with. I ordered a piece of furniture. They kept me up to date on its arrival. Pick up was very quick and easy.
Alex was a pleasure to work with. I came in knowing what I wanted and he worked with me to get the best price and fast delivery.
Ben and Rachel were great to work with from the start. We were looking for someone to help us with getting our properties furnished in a timely manner and they both delivered above and beyond. They were responsive through the purchasing as well as the delivery end. We recommend working with them the next time you're needing any furnishings. We had a specific design in mind and they were able to bring our design to life!
Nate Vincent was a fantastic salesman and very thorough to work with. The delivery was quick, on time and without any issues. I highly recommend Ashley Furniture.
We initially came into town intending to purchase a sectional at a local competitor, expecting to spend about $2000. As we were driving we passed by Ashley Furniture and figured we'd stop in just to check it out. We really didn't expect to buy anything, but had some time to waste so we figured it couldn't hurt. Some background - We are music festival people who looked the part that day. Most of the time this gets us pre-judged and salespeople ignore us and don't really take us seriously when we ask questions. Not today - Rachel T. approached us shortly after arrival and immediately connected with us over music. Over the next hour or two, Rachel spent time chatting with us about our needs while also remaining very personable and relating to our passions & hobbies. Due to Rachel's excellent service and ability to connect we ended up purchasing not only a sectional, but also an entire set of 4 new dressers, a cute rug, AND a beautiful lift-away table to match. Everything came out to over double the originally planned budget, but we needed everything anyways and were happy to spend the money with a company that has such awesome employees. To reiterate - We came in expecting to scoff at pricing and leave, but left with a new friend and filled with excitement about all our new furniture. Thank you Rachel!
At first I was pleased with management in getting me a deal and was supposed to get a reward Mastercard of roughly $400 mailed to me in 3 weeks. That is NOT how it works at all. After 9 weeks and 3 calls to Ashley I finally got emails with voucher numbers to redeem and a link to click to redeem them. I say EMAILS because it is not 1 card apparently. I have to redeem 4 $100 cards and 1 $34 card. FUN!!! You'd think clicking the link to redeem the voucher would be it, right? Nope. All redeeming that voucher does is send yet ANOTHER email that says "thanks for redeeming, expect another email in 5 business days." In that email you then have to click to say if you want a card sent or emailed. I assume anyway, that's what the prior email said would need to happen. Not sure though as it has a been 5 business days and I still don't have the email. On top of that the email is supposed to come from an address that starts with "no-reply" which is a great way to get sent to spam so they even advise you whitelist the email address to make sure you get it, which I did right away. This whole process is ridiculous and borderline scammy hoping you don't do some part of it or forget about it months later. Defintiely done with Ashley after spending thousands there this year.
Really nice furniture. Bedroom sets, living room, & dining room sets.
😍
friendly great. they work with you very we got what we wanted for the monthly payment we could afford.
Had a wonderful experience working with Caleb Richie at Ashley. He made finding what I was looking for a relaxing experience & I got a great deal too! Thanks Caleb!
Amanda was wonderful and spent a lot of time with us helping to pick out the right mattresses. Absolutely love our bedroom furniture and mattresses and will be back when we are ready to purchase for our living room.
Great selection and very welcoming and helpful!
Great furniture but don’t bother with the warranty because it doesn’t cover much of anything and they deny most claims!
I visited Ashley Furniture because I was frustrated and upset with Steinhafals not getting my furniture in. I was immediately greeted by Bennie and he was amazing. He was understanding of my feelings and situation. Not once did I feel any pressure to purchase. He listened to what I wanted and was able to find me the perfect piece. Plus I have been waiting since March for my couch from Steinhafals and I’m getting the one from Ashley in 4 days!! Highly satisfied and recommend!
Work with Benni Brousard! You won’t be disappointed. He was able to answer all my questions and more.
Bought a sofa and a chair they over charged for delivery and didn’t tell us r chair is on back order
The service was great; helpful and patient - gave me a great discount. Sofa came earlier than expected, the delivery and installation team was on time, kind, and courteous. My experience was great, highly recommend
Nate helped me order my couch, and I will definitely be coming back buying my furniture from him in the future! I am letting all my friends know he is the man to go to! Ashley knows what they are doing!
Had some beautiful furniture, wasn't hassled during my stay, didnt buy anything as i found a sofa that didn't cost as much somewhere else
I haven’t purchased anything from Ashley in a long time but shouldn’t have waited so long! They were amazing and will be a repeat customer!! Dawn Frehse was super helpful and I recommend you request her when having any furniture needs!! Thank you Dawn!
If I could give this less than 1 star, I definitely would. I walked in with clear expectations of what I wanted. I was completely ready to buy, once I found "the piece(s)", as I had already been shopping for several days. Amanda greeted me at the door. She was very warm and welcoming. She made my experience very pleasant, initially. After a quick lap through the store and back, I found "the set" (that turned out to be $2800). We started talking about finances and terms relating to discounts of paying in full immediately - which turned out to be a 15% discount. Through this brief exchange, I mentioned that I just bought a mattress/platform elsewhere the day before and there was a daily spending limit on my debit card so we would have to be creative on paying in full (as I was not interested in their financing). It was then that she wanted to "see if she could match/beat" the deal I got the day before - which was a $4,100 sale. In the end, they offered to beat it by $50 and turn my 15% cash discount into a 20% cash discount on the furniture. I thought on it for a bit as she checked in with other guests and eventually I told her "let's do it". My intent was purchasing just the furniture. Her thought was the bedroom items too. She put me in the system... I went to grab my checkbook and when I returned, she jumped into talking about "the mattress". I stopped her immediately and said that I wasn't doing the mattress. To be fair, neither of us made it clear on what we were doing as we put me in the system. In the end, I lost the additional 5% but that did not even matter to me. Amanda turned extremely cold the moment I removed the bedroom items from the sale. It was rather awkward and I immediately felt completely unappreciated as a customer - simply due to the fact that I did not want to tie up $4100 with her while hoping my first $4100 was returned/refunded by the first store without "restocking or cancelation fees". I was hesitant to even walk in to Ashley based on my experience during prior visits. Amanda immediately changed all that but by the time I walked out, I am now convinced that I will never walk in there again.
Very helpful
Great selection. Tom did a fantastic job helping us pick out the perfect sofa and recliner for our living room. He gave us lots of great information and really went above and beyond to make sure we were taken care of. Highly recommend Ashley furniture.
I worked with Dave who was extremely helpful with information and sales. I did leave for a bit just to check out other options but returned at the end of the day to make a purchase. He was with a different customer at the time so one of the managers stepped in to assist. She was also very helpful and had a lot of good information on what I could pair my new furniture with. I ended up purchasing a new couch, chair with ottoman, rug, and a kitchen table set for a great price. Very satisfied with my experience :)
Ashley in Green Bay provided us a great experience when shopping for all furniture needs for a new home we are building. Specifically , our sales floor rep Caleb was exceptionally helpful in guiding us through the process, educating us, and being patient while offering multiple options he felt would fit what we were looking for. Caleb was friendly and positive, and importantly, he made sure we walked out of the door with the best deals. We shopped around to other places but the service provided by Caleb is what ultimately led to us choosing Ashley for all our needs.
Benni was awesome. Helped me every step of the way. I got there a little close to close and even knowing he could be there late he didn't even act like it was a bother!
Top notch sales staff, helpful but not pushy Better quality than most of the other furniture stores.
Love our couch and bed!
Caleb was very informative and answered everything we asked. Felt no pressure and allowed us to decide our furniture choice. Thank you
Was extremely happy with Amanda and Piers helping us to buy our new mattress and bed! We cannot wait til we receive them. Store was clean and the staff was all very friendly!
We bought a couch w 2 end recliners, A dual seater reclining chair and spent a fortune for them. We bought the extended warranty to cover anything that went wrong structural or mechanical! In less than a year they were falling apart, inadequate builds no structural reinforcement and made of OBS plywood intersections stapled w no reinforcement blocks etc. Cushion losing their shape and so on. We called their warranty department and they came and looked promptly and the field man said they'll call and further the assessment. We got the call and that's when our dismay started! Not only was his $90 an hr labor not involved to fix both falling apart products but rhe warranty covered nothing a waste of your time and money! I am a carpenter of 25 years, these products are built with osb a not structural material and is generally used for sheathing on home. Oriental strand board aka osb is inferior and has limited uses due to its lack of structural integrity! Not even a hint of glue was present at the joints just staples! These 2000 or 3000 dollar product from Ashley Furniture are subpar and the warranty is a joke do not buy!
Piers Strom was AMAZING!! My husband and I went in to exchange our mattress because the one we have is too firm. Piers was sooo good with us. He was patient and informative. He let us be for a little bit so we could try a few other mattresses before making a decision. When we finally decided we decided to buy a few other things . He was very quick and through on the paperwork when it was time to buy the items. He is 100% a great salesman. He’s not about u making a quick decision to get your money and get u out the door. He also asked what would work for us for the date of delivery. He grouped them together so we only have 2 deliveries instead of 3. We had gone to Appleton location originally when we bought our mattress but the woman we delt with was very pushy so we ended up with a mattress we hate. That’s why we decided to go to the Green Bay store where we live. If we ever need furniture in the future we will definitely go back t Piers.
Met at the door by Katie , told her I just wanted to look , when I was ready an hour later I asked for her help , she helped me pick out an entire living room and bedroom , making sure I didn’t buy a few things that wouldn’t have matched , she was great , was there 3 hours , was relaxing and even though I spent over $8000, I think I got a great deal Cindy I furnished an entire house . Ivan M
We ordered over $10.000 of furniture. We continually get the run around on when it will be here. It's been 9 months. Was told October it would be here. Our bedroom set was. Delivered, but sent wrong pieces. One side table had a large hole in it. Still waiting for a replacement. The customer service, repeatedly said our furniture was on the way. They would call us. They never would, we had to call there and deal with people that have no idea what is going on. Was again told it would be here FOR SURE on the 10th of this month, DECEMBER. The lady we are now working with, is off until Sunday so know one can tell us why it still not here for the 8th time it was suppose to be. We have to wait until tomorrow to here another excuse. I would NEVER DO BUSINESS WITH THIS PLACE AGAIN.
Love our new sectional, the white glove delivery was 100% worth it, they did a clean and great job! Ben at Ashley was a great salesman and went over the top to help with financing. I will always go back to Ashley for my furniture needs! Previous living room furniture and bed are all from Ashley as well, they never disappoint!
Our sales associate Katie, was amazing! I felt like she took her time to really help us look for what we desired for our home. She also had a great sense of humor so it made our experience at Ashley’s Furniture fun and inviting.
Love my new kitchen stools! They are very well made and beautiful. They are the perfect stool for the modern farmhouse look I was going for. My sales man Ben went above and beyond to make the delivery great! If you are shopping great furniture I highly recommend Ashley's Furniture. Very happy!
I had the pleasure of working with a young lady by the name of Sierra. It was a wonderful experience and she did everything to make sure that I found exactly what I wanted. For my point of view she is a very good credit to the Ashley HomeStore. Trust me, if you're looking for furniture just ask for her oh, you won't be disappointed.
Even under construction the variety was amazing. Along with great help from the staff I know I left feeling like my home will actually feel like home!
Brenda was an awesome sales associate! She knows the store inside and out. She had us all over showing us many different ways we could go with what we were looking for. She has a great eye for matching things up. She was patient with us; allowing time for my husband and I to look around and yet was there when we needed her. Enjoyed our experience.
Very friendly and knowledgeable staff
Always a pleasure
Great efficient service from Caleb! Online discounts applied and more than matched sale price. Within minutes I had the exact sofa I’ve been shopping for. Will definitely be back.
Sierra was very helpful.
I purchased an electronic recliner a year and a half ago. I have been having service work like three different times to try and fix it. It gets stuck in the up position or down position. So I have to crawl over the foot Rest to get out of the chair. They said they would replace it after dealing with all the phone and service calls. But I would have to pay $205.00 to get a new warranty as the original warranty would be void for the replacement. I feel that i paid for a 5-year warranty and should get credit for 3 1/2 years i have left or warranty should carry over. No one I talk to cares about making customers happy. Unless, of course, it has to do with money. Basically,I won't go there again. I just wanted nice furniture that would last for years and be comfortable.
Greeted as soon as we walked in. Very friendly. Ben was phenomenal from start to finish. Answered all questions and gave us options as we shopped. Was able to give us a lot of detail on multiple options and was able to point us in the right direction. If you’re in need of ANYTHING Ben is your one stop shop to a quick, friendly, and thorough shopping experience!
Thomas at Ashley Furniture in Green Bay was very helpful and knowledgeable!! The time we spent there was really fun and intriguing. Definitely recommend going there for your next room purchase! Awesome guy!
Tabitha in Green Bay made the whole experience of purchasing furniture fantastic! She was patient and very thorough! I would highly recommend Ashley furniture and ask to work with Tabitha!!
Dave is a salesperson that is straight forward and no gimmicks guy. Will tell you your options and you can make an informed decision. Prices were good. Have purchased before at Ashley's. Quality of furniture we are ok with. Had checked out Lazy Boy... didn't think value was there for their pricing of their products. Will go back and see Dave again.
We had an excellent experience. Calab was very helpful and curious.
Tanner was horrible to deal with, can't even say I felt with him because he never got back to me after multiple calls email and texts. Took 4 deliveries to get my bed frame because they keeped forgetting parts of it.. then they forgot my slats that comes with the bed and one of the sales lady called me back and said I would have to pay 100 bucks so I ended up going back to the store to get that handled over all bad experience with tanner won't bring my business back just go to a competitor that communicates after the sale just to get commission and definitely won't recommend.
I ordered a mattress at the end of July and my estimated arrival was 8/22. 🙄 Whatever, then they push it back to 8/27. Today I got a message that it’s not going to come in until 9/10! 😠 This is ridiculous if you’re going to sell something have the product! At this rate it will keep getting pushed back! We have jobs and can’t keep requesting dates off just for the item to not even come the day they tell us! Just shop somewhere else who doesn’t give the covid exuse save yourself sometime and stress.
Previously had a poor experience, but new store manager, Ashley, promptly followed up and reached out to make things right. Today we were able to pick out a new sofa set to replace our current defective pieces! It took awhile, but we were very impressed with her and the associate who assisted us today. Thanks again for making things right and re-earning our trust! We will be back.
Caleb is the best! Super nice and makes everything easy!
I went into Ashley Furniture looking to buy all new furniture for my new place. I was greeted at the door by the most friendly salesman named Caleb! He was excellent! He got me all set up with everything and more! He went above and beyond! He made furniture shopping super easy!!!!
Took off work for my mattress delivery today, no one showed up or called. Called and all i get is rescheduled Again. Unacceptable
I had came into Ashley, against my better judgement, to purchase a sectional. My friend used to work here and explained all the horror stories of couches getting ordered and being messed up because of the sales people not entering in the correct information. Plus on top of that someone I worked with ordered furniture from here and it came all messed up as well. However, I was seeing a lot of ads so I came in to check it out. I was greeted by a older man and I told him I wanted more information on a specific sofa. He went to the back, telling me he was getting me more information and after about 15 minutes I started walking around and saw he was helping a totally different couple. I thought that was very rude, and this other younger man started to help another couple that walked in and I was just sitting there waiting for someone to help me. The younger man I think realized the other guy had moved on and quickly looked at the back of the sign and was able to give me a rough estimate of how much the sofa would be. However I felt rushed to get out of the store. I had the money in my purse, and was willing to buy the sectional on the spot but no one could give me the time of day. I won’t be back.
I’d like to mention one of your employees who helped us to shop last Friday. Liz was a pure joy to work with. She went above and beyond to help me with my purchase.
We purchased our bedroom set here one year ago. The prices couldn't be beat, and their customer service has been top notch. We had everything delivered and didn't notice until the next day that our long dresser had a crack splitting the top lengthwise. One quick phone call and they had a brand new replacement delivered a week later at no charge. Will definitely be shopping here again.
Benny did a great job working with me! he was very easy to work with and helped me find what is best for me
Caleb was an amazing sales person and was great help! Very friendly, positive, and upbeat!
Tanner was amazing!! I was in and out of there within 30 minutes tops! I knew what I was looking for and he was very helpful with answering questions I had as well as providing me information that was helpful with my selection. I had an overall great experience and would highly recommend Ashley Furniture over WG&R any day!!
Sales staff was great. Waited 3 months for furniture (understandable in today's environment).The delivery and beyond is what was severely disappointing. I was told that delivery would be at 12:00 noon on Sunday. Being told that I was planning on staying up north and being home for 1130. Thankfully I didn't stay the night and got home at 130 am... needless to say I was still in my pjs when they showed up at 1045 with no warning call. After sitting on it after they left I found that the left foot rest did not work and the right recline did not work along with the stuffing on the right foot rear being Mal adjusted making it painful to sit on. I emailed right away, called the next two days, gave it a days ( leaving a voicemail each time without a call back ) and then called again ( this time I could sit on the 15 minute hold as I was off work). I finally got a hold of someone who informed me that a service appointment had been set up on Monday (again I had not reached anyone nor relieved a call or email back yet). I work in the outpatient medical field and cannot just cancel patients at whim (and being an issue from them I should not have to) I am off on Fridays but they did not have any Friday availability nor do they send working out past when I work to do repairs. I finally was able to set up a date for my 30th birthday as that's the only day that would work with me having off. Again i was not informed of acknowledgement of my email/call, was not informed of the appointment and this was a factory issue that should have been found prior to delivery, I should not have to have my patients suffer missed visits due to something that is Ashley's fault and I should not have to spend my 30th birthday waiting for a furniture repair person. I am finally getting to the point in my life I can afford new furniture but will not be going back to Ashley to do so.
Mattress protector had nothing to do with sagging of the mattress and failed springs, nice try though. Like I said bogus, never getting any more business from us, or anyone I share my experience with.....We had submitted a warranty claim for a mattress, heard nothing for 3 months. We had to keep calling to see what was going on with our paperwork, kept getting the runaround. They ended up voiding our warranty over a very lame excuse. Will not be doing business here any longer. I know we are only one customer but we have a lot of money to spend on new furniture, yall aren't going to see a dime.
I came to ashley in Green Bay in February and paid for a living room sectional and end table and they said I would receive items between May and June. Now I received half of my sectional without the wedge and no coffee table. Now they said the wedge and rest of sectional and coffee table will be here October or November. Wow you got to be kidding. Ashley is a joke. When I bought items they promised may or June. That’s just to get the sale and than delivered half of sectional are you kidding
My experience at Ashley was great, I was greeted with a smile and was helped right away, I am very happy with my purchase oh and not to mention it was 40% off and excellent quality 😊
This place is a nightmare! They will promise anything just to get the sale but delivers nothing! 3 times they showed up with damaged products, 4th time they inform us we were sold items that do not work together and refused to put it together! UPDATE: it was a struggle both them and us making it hard BUT they did fix it and it is absolutely beautiful!
We had a great experience purchasing our new furniture. The sales women was great (I wish i remembered her name.) We waited about a month for our stuff to come in and then the morning of our delivery, we had some help lined up to bring it all in. the delivery drivers came and dropped off THE WRONG COUCH. We called right away (this is like 9 AM) and they said they couldn't come back until 7 at night! We wouldn't get our couch and some other family wouldn't get theirs either. The help we lined up wouldnt be able to that late. So ASHLEY offered to put it inside the house for us, as an apology to make it right. We accepted. The delivery men came back and refused to help, wouldn't give us their names, called and asked and still wouldn't help even though we didnt even ask, it was offered to us! For their mistake! The delivery men said it wasnt their fault......well it surely wasnt ours! It was most definitely theirs. Many calls, people not returning our calls, telling us they will call us back. At least make it right like it was your mistake and a company should make it right. Not avoid us until it goes away. We buy a lot of stuff from them.
Very friendly service
Very helpful
Did not care for service
Nice selection, prices, great sales people!
After a horrible experience with American Frieght (avoid at all cost!) Elizabeth at Ashley's was a breath of fresh air! I told her what I wanted and she took me right to it and gave me alternative options that were cheaper. Thank you for making what Buying new furniture should be! A pleasant and warm experience.
Went to WG&R for a recliner and found one from Ashley. Went to buy it and they told me it would be ready in September. Called Ashley HomeStore in Greenbay and bought the same Recliner which will be ready May 6th. Awesome job.
Tanner is an amazing sales person, very apt at listening and finding what will fit best for your lifestyle. Very knowledgeable. Update, ended up not getting what I ordered, took almost a year to get the wrong item, and they would not fix the mistake my initial review of 5 stars is now a 1 star
Nice store and great employees.
Haven’t even recieved our couch yet and already unhappy ,was told it would be delivered April 15th as we ordered early March and after not hearing anything called and was told that the earliest delivery date is may 5th because “all the delivery trucks will be busy until then “.we already got rid of our old couch so stuck with an empty living room for another month because of this.
Tabitha was very helpful and knowledgeable. She went out of her way to give us as many options as she could.. We felt like the prices were decent for the quality of the pieces.
Great customer service awesome furniture.
I ordered an end table online and went to pick up. You only get 5 days to return.Since it was my first time to Ashley Home Store I would have appreciated being directed to drive behind building for pick up. I found out by parking car and walking to.front.of store.
Good service good prices
Sales associate was helpful and over bearing. Did not pounce on us right away. Let us look and then came over. Ended up purchasing some pieces.
We went to this store on 3/27 to buy a new dining table. Ours is broken so we currently do not have a table in our dining room. We told the salesman this and made him aware we need a table as soon as possible, and cannot wait 3-6 months or more for a table. He told us which tables would be available in a week. We settled on one we really loved that fit well with the rest of our home. We ordered the table and paid for it. All while being told several times that the table would arrive at the store in a week and we could pick it up anytime the following weekend. We get a call 4 days later from the salesman with a story that someone ordered the table after us, and they got "dibs" on it and we would have to wait another week. I requested to speak to a manager and was promised a call the same day. No call that day or the next. I called back 2 days later. The manager had no idea what was going on and said the table was NOT available in a week and none of their furniture is available within a week. Eventually he ends up telling me the table isn't available until 5/8. It's absolutely beyond me that they have salesmen working on their sales floor giving their customers false promises on pick up dates. We ordered a bed from them last year that never ended up on the delivery truck and their solution was to tell us we could drive to their warehouse a few hours away and pick it up ourselves. I would order furniture off of Wish before going back to Ashley ever again.
Very disappointed with this store. We came here excited to get furniture but left empty handed and upset. So for those that don’t know this is a franchised store. So when they ran us through for financing they ran us for the WI specific financing instead of the Ashley wide corporate financing without telling us or explaining it to us even though we told them we would be moving to another state in less than a month and that we specifically came to Ashley because they have stores nationwide. They were unable to get us any of the furniture we wanted and tried to sell us on things they had in their store. We did not receive any terms and conditions when we were processed for financing but instead had to come back and ask for it two days later. The lady that helped us was nice but very inexperienced which resulted in a lot of misinformation being passed onto us. When we returned to get a copy of our financing terms the lady in financing was not the nicest. In the end we ended up making the drive to Appleton where we had an AMAZING experience. They did not try to force or push us into anything. They were extremely accommodating and did everything they could to help us with our purchases. We did end up putting in a substantial order through them and I would do the extra 45 minute drive again in a heartbeat to get the service we had. In the end I highly recommend going to the Appleton store.
Worst place for customer service. I ordered a coffee table. The sales lady was very pushy when I was trying to read some of the stuff I was signing. it arrived looking like something out of a deep discount scratch and dent sale. I tried calling the store at around noon. The automated calling system informed me the store is closed. Which, I know for a fact it is not! I emailed. They requested pictures of the defects and damages. I texted them AND emailed them but no response from Ashley. I was getting ready to buy all new bedroom furniture let me tell you, it will not be from there. Bad customer service and inferior products.
The sales staff was friendly and knowledgeable. Having issues with a recliner and can't seem to have service work done. Started with a phone call, then was instructed to take a picture of chair and email, still haven't heard back. Unfortunately I will not be a returning customer due to the lack of service
Great prices. Great service with Jackie.
Great prices and selection. Joshua W -- was awesome !! Very polite, friendly, helpful - went the extra mile to assist me.
Really good experience
Although the staff is helpful and friendly, we ordered our couch in December, received only part of it in March and it was ripped.
Went to look at furniture and was impressed with the quality and price after having checked at other places. Our sales assistant ,Brenda, was very knowledgeable and answered all our questions. Would highly recommend this store.
We had a great experience ordering our bed. Brenda helped us out and she was amazing! She was very honest and down to earth and didn’t make us feel pressured. We just ordered it so hopefully the delivery is a good as the sale.
Friendly helpful staff. Hugh selection
If you buy furniture from Ashley never buy the coverage plan they offer you. It doesn’t cover anything. The first time I bought it they said the company they used to work with was very difficult and they changed, and now the coverage came from Ashley. I called one time to get my sofas cleaned and they told me to clean them myself, and until I wasn’t able to clean them to give them a call. 2 years later I call and their excuse was that I need to call every time there is a stain or damage, that it can be accumulated. Don’t waste your money buying a coverage plan for your furniture that will not cover anything.
Took us 15 minutes to pick out our couch Then it took almost 2 hours to check out. Not the associates fault because he was new. Manager needs to make sure their employees know how to use the operating system. I was ready to walk out
Tabitha saw my husband and I looking at a mid century modern chair. We discussed how comfortable it was and she gave us her card with the price and sku# - just in case we decided to buy it after thinking it over. She was very easy to talk to and there was no pressure. Just a very positive experience—like talking to a friend. That was on a Saturday and Monday we ordered the chair. Can’t wait to add it to our living room!
nothing in stock, in store or online. Sales rep is absolutely awesome tho.
Great customer service!
Great deals, knowledgeable staff, quality products
Prices high . Shop around same quality for far less money can be found.
Toni was out salesperson. Very informed and not pushy at all. We ended up ordering a special order piece of furniture thanks her skills as a salesperson.
Great store
Bought our electric rocker recliners there about 2 years ago. We bought the 5 year insurance with them. November my usb on my chair quit working and the chair has a pilling problem. They said they couldn't fix it and we'd have to get a new chair. They'd give us our money back for the chair, but the insurance doesn't carry over to the new chair. We found a new chair. The prices have went up a considerable amount. The new chair sounds like they don't know when it will come in. Seems like a of trouble for a usb.
Nice place, prices are decent
The sales person Brenda was very nice and accommodating. I didn't feel pressured at all. Ended up purchasing a couch and chair/ottoman set. I would have given 4 stars but my delivery date got pushed back another month even after the selling point was the delivery date. Thats out of my sales persons hands I know. But I kind of feel like I was mislead. That said I'll update once it arrives.
Ashley Furniture was a pleasure to visit. My sales rep Tanner was most professional. He was attentive without being pushy, and was genuinely interested in assisting me in determining my needs. I was able to readily find my new matress, and complete the purchase in short period of time. It was a pleasure to have good customer service as a consumer today !
Nice people and stuff
Found everything I need for my new apartment. Trevor, my room consultant, was quick and thorough at completing my order. Thanks!
I don’t normally give bad reviews but I’m sorry this place was not worth what I paid! We order my daughters trundle bed and they say it won’t be delivered until Jan and I’m like perfect my daughters birthday is in February! I decided a week later that I wanted the second bed for under neath and when I asked if it could be delivered the same day as the rest of the bed they said sure no problem! Well this was not the case they sent me an email confirming deliver December 2 on the Sunday before so I’m like fine whatever I’ll just take apart the two wood frames in my daughters room- as a single mother working full time! I take it apart and they only deliver a mattress and slats, and the deliver guy said we will deliver the rest in two weeks! So I called to make sure I was getting everything I ordered and they said it would be delivered on the 23 of December and that deliver guys shouldn’t have told me two weeks! I expressed I was not happy because I only accepted the deliver date because I didn’t want to take the chance of not getting it because of the virus! So the 23 comes and I still don’t get everything I was suppose to, I’m missing 3 things in my order so I call again to get it delivered today. I have everything and I wasn’t even going to write a review but the fact that the delivery guys yet again left there trash for me to clean up is the stick that broke the camels back! I wouldn’t use there deliver service of shop there again! The deliver date they gave me at the store wasn’t close to the date they actually delivered, they made 3 trips to get all my stuff here and left trash for me to clean up two of the trips they made!
Pushy salespeople with no product availability. Will take your money in seconds and then tell you 4 to 6 months wait maybe
Great staff wonderful ladies helping with paper work.
We had an outstanding experience purchasing our couch. Jackie was polite, patient, and not pushy. We really appreciated her approach.
Walked around the entire store twice before someone approached us.
Nice selection. Jaime was awesome to work with
Super nice and helpful staff. Great selection of higher priced and more reasonable furniture.
Was good, people were nice, clean, kid friendly
This place is HORRIBLE! I wanted to buy a couch here and i found a good one that was on sale and it was supposed to be delivered in a few weeks but it turned out to be 4 MONTHS! When i kept on calling no body answered and when they did and I ask them a question they just hung up. Horrible service. Never coming here again. Just not worth it!
We always have good luck at Ashley. The majority of our furniture is from Ashley. The quality is great; we have pieces that are 13-15 years old and still in great condition. I also feel that the prices are fair. The sales staff is always friendly.
I ordered a couch from Ashley furniture and it has been the worst experience and no one has been helpful. I ordered a couch in August. O was aware that because of COVID I wouldn’t be getting it for a couple of months. A week before my couch was to be delivered, I get a call that only one part of my couch is available to be delivered. The other piece would take an entire month extra. When they delivered half my couch the back piece of the couch is missing, we literally just have a piece in my living room to sit on but nothing to lean against. I was told by the delivery man after he called customer service that my piece was available for shipping, and customer service would reach out. NO ONE REACHED OUT and after calling every day this week and being promised call backs finally a “supervisor” calls and says it will be a couple of weeks until the manufacturer gives them a shipping date. My couch is now being delivered in 3 separate shipments and no one in Ashley’s has made this ok. I am NEVER shopping here again. Shame on you guys for delivering poor customer service, shame on you guys for not ever having an answer. I don’t know how you guys are still is business. I will tell everyone about my experience with you guys.
People are very prompt but not pushy!! The store has good quality merchandise at affordably prices as well as great sales.
This place is awesome. First time shopping here on the first day we were just browsing around but as soon as we walk in staff ask if we need any help. Since staff were so friendly we went back on the second day and decided to buy a bed frame set but as soon as we walk in Erik came right over to greet us and help us out. Erik was so nice and helpful that we end up end buying the bed frame and a very nice mattress. Erik also give us the best discount and even free delivery. Thank you Erik. Still need to replace a few sofa will definitely go back and ask for Erik.
Great place friendly staff nice furniture!
I love the variety of furniture they have, but the customer service is terrible! We are building a cottage and purchased ALL of our furniture from Ashley Furniture in Green Bay WI. Spent over $10,000. I also ordered a new kitchen table for our primary home. I was given a delivery date. They never showed. Contacted my sales person, she didn't know what happened. I contacted "Furniture Mart" which is their warehouse, they said it has been back ordered. But no one contacted me! I took the day off work for nothing. Then I finally get a delivery date, and the men who put the table together, screwed the screws right through the top of my table! I never heard from my sales rep, in fact, she doesn't check her emails, I called furniture mart to see what was going on, no one knew. I finally called the store asking for the manager and the lady there checked into it for me. Of course, i have received no updates. All I was told was that it was ordered. So probably another 3 or 4 months i have to sit with a defective table! There is no communication and clearly they don't care about your business! I would love to cancel my entire order and go elsewhere. We've also came across issues using their "warranty". Claims of, "that isn't covered under the plan". I highly recommend going elsewhere for furniture, especially if you have a big order! I truly feel forgotten and unappreciated. Lesson learned.
Tabitha was an amazing saleswoman. Very informative and helped find a mattress within my budget. Had a very pleasant experience.
I wish I had the option to give zero stars! Absolutely horrible customer service and inexcusable problems. Long review ahead but worth the read! My husband and I had our new furniture delivered in the middle on June this year (a table, loveseat, sofa and ottoman, about $3,000 on sale) While it was being delivered the employees ripped a hole in the back of the sofa, they took pictures and told us they would send fabric, once we received the fabric we would call customer service and they would set up an appointment for a tech to come out and fix it. Well fast forward to the middle of July, within this month we have found a broken board and hole in the loveseat, a hole in the ottoman, and the cushion in the ottoman was so weak it’s completely crooked. So we called customer service to ask when the fabric would arrive and to tell them about all the new problems since we have an extended warranty, they told us they were never informed of the hole being made upon delivery but they would send a tech because we don’t need fabric he could just sew it, the first appointment is the middle of August, we took that one. The tech comes and tells us he does need fabric and we will have to wait for it to come and then call and make another appointment, and he did make another hole in the sofa while he was here to try and fix it! While he was here he also said the board broke because it was not supported correctly and that was their fault so they would fix it and that the board caused the hole, in the meantime he would order all the parts to fix the rest of the problems. By the time the fabric came and we got another appointment it was scheduled for today September 16th, 3 months after delivery and 3 months for a family of 4 not to have a loveseat to sit on because it’s so dangerous where the board is broken! We were told our tech would be here between 10-12, my toddler goes for his nap at 11:30 but we said we could push it back for the appointment, well at 11:15 I called since no one had showed up yet and after being on hold for 1.5 hours (it’s always this long to hold due to “high call volume” regardless of what time you call, and don’t bother to try the online chat, they just tell you to email and once you email them your complaint they respond once and then you get “delivery status failure” every time you email after that) I was told that my appointment was scheduled but not “on the dispatch list” so they were going to call the tech and see when he was coming and call me back. Another hour later I get a call saying that due to the amount of time it will take to fix all of our problems (which they were aware of because when the tech ordered the parts he said it would take at least 2 hours to fix everything) they were supposed to call us to reschedule because they couldn’t fit us in today, even though we had an appointment scheduled more than a month in advance!! They are now apparently trying to fit us in on Friday but I’m still waiting for yet another call back. So after an extended warranty, collectively over 5 hours of being on hold, and 2 appointments I still have a broken loveseat that is NOT usable, a crooked ottoman with a hole, and a sofa with 2 holes in it. We will NEVER purchase anything from Ashley again and I will forever advise everyone I know to never purchase there either! UPDATE: it’s now Friday 9/18, the day my appointment was rescheduled for, I have not received a call with my time slot nor a confirmation That they are even coming today! Also there are “no available agents” to take my call to find out if someone will be here today. Sticking firm with never buying from Ashley again, absolutely horrible service and extremely overpriced cheap and poorly made furniture!!! UPDATE 2: on the phone call onTuesday (the day of our original appointment) they asked if we could reschedule for Friday, we said yes anytime except 12-1pm, well we received no phone call or confirmation but while we were leaving for the dr appt we had at 12 they tech showed up! So not only does customer service not help you, they don’t listen either!
Talked w the asst mgr Jackie, very knowledgeable. Great prices, tons of inventory. We will be back.
Terrible customer service, they straight up lie to you on the sales floor. Then when you call in for your delivery or warranty work they tell you oh well someone should have let you know I don't know how this happened. I have spent over $16,000 at this store, the warranty doesn't cover anything except very specific things and only if you report within 3 days and not if the damage was done moving the furniture, and now they want us to wait 6 months for delivery of a couch!!! I'm not one to give a bad review if the service is so so bad days happen but service here is so bad I feel like everybody should be aware.
Great selection and very easy application process!! Staff is helpful and friendly!!
We bought a couch, and a total of 4 tables. Brenda was very helpful and professional. We were not ever pressured to buy anything even though we spent quite a bit of time looking around. Prices were also very reasonable. Only reason for 4 stars is the tables won't be here for about a month. I guess we can blame that on coronavirus.
FAIL. Delivery was delayed for another two months. After already waiting a month for my merchandise. Why would I purchase something to only receive it 3 months later?. Lmfao FAIL. Never again.
FURNITURE IS POORLY MADE - EXTENDED WARRANTY IS A RIP OFF- NO ONE RETURNS YOUR CALLS IF YOU HAVE AN ISSUE!!! They don't even deserve 1 star. I spent a lot of money on a sofa, paid for an extended warranty and less than 2 years later the decorative stitching started to come out of the footing of the recliner. The extended warranty I paid for is not covering to have this fixed. No one from Ashley customer service will return my calls. I physically walked into the store and the GM of the store said it is not his problem I need to speak to customer service.
Shopping for furniture during COVID 19 is a different experience. It was not unpleasant. As it turns out it was like having a personal shopper with us. We had done most of our looking online before we drove to the store. I had checked availability online and they didn’t have the recliner we wanted. Erik our salesman was happy to show us chairs of similar size so I had a better idea of if it would work for us. After that Erik was happy to go ahead and order the chair we wanted. Only thing with what is going on right now is they could not give us a time line on when it’ll be ready. It was an excellent experience!!!!
Great prices and even better service
Great selection and beautiful showroom. Our sales rep Jamie was absolutely fantastic, she guided us every step of the way.
Mitchell was very helpful in helping us select a new mattress. He clearly was concerned about our interest and concerns and made great suggestions for us to consider. He was helpful but not pushy. I really liked having him assist us with the purchase.
Fantastic experience all around. Sales people are terrific. My sales person Alex was stone cold sexy.
Stopped in just to get some ideas for replacing some living room furniture. Sales person, Piers, was extremely helpful. He worked with us to find exactly what WE were looking for and for what we were looking to spend.
The Ashwaubenon Ashley Home Store buying experience was one of the best experiences I have had purchasing major home furnishings. The store provided a variety of beautiful furnishings at a wide variety of price-points. Our sales representative was helpful, respectful, and had a wealth of knowledge on the items available throughout the Ashley Home Store. I would recommend Ashley to anyone looking for beautiful, quality home furnishings.
Store is nicely laid out. Brenda was very helpful, very informative , & very friendly. It was nice working with her. We believe the furniture we purchased is a good quality and will be a great addition to our home.
We bought our bedroom set from here. Dave has been our go to guy since we started looking. He takes the time and answers any questions we have.
Wide variety of colors and styles. Sales personnel are very helpful.
Eric was super helpful and made our purchase quick and easy!
Salesman Eric was super attentive and very helpful. We bought a recliner and he made sure we knew all facts about our purchase.
This is our "go to" store for furniture. For this purchase, my wife and I worked with Dave Martens. Dave is very knowledgeable and made this purchase very easy. We will work with Dave the next time we need something for the house.
No Stars! Ordered a tv stand from Ashley Home Store online and paid for it -- they have charged my credit card. Was supposed to arrive May 19. Nowhere in site. Called numerous times to the phone number on my order documentation. Each time, waited over an hour on hold for someone to answer. No one ever picked up. Called store. They claimed it was a Corporate phone number and they had never called it so they could not help me. Called UPS. They said it was damaged and returned it to sender. They said to call the store. Have sent chat messages twice since no one answers the support line. No response. I have no idea where my furniture is. Worst customer service I have ever seen. Recommend that you do not buy from Ashley Furniture online.
Renee was so helpful! She had two other customers she was working with, but still took the time to help me. Renee went above and beyond, making sure I found what I needed, and she even saved me money! Great experience!
Horrible customer service! Service department was to my residence 6x (in 1.5 years) to try to fix my couch. After all that, the parts were discontinued! Something that the first person should have known. Buy anywhere else!!!
Jackie was professional, friendly, patient and prompt. She answered all of our questions, and made helpful suggestions. Jackie informed us of Ashley's excellent warranty which we had to have. She made time for us and accommodated our schedules. We had difficulty trying to figure out what we wanted and Jackie found the perfect sectional to make both my partner and I happy. We couldn't be happier with our experience. Thank you!
We ordered a new couch, loveseat, and recliner online and the whole process was actually fine, paid for the furniture and delivery and we were given an estimated delivery date. Smooth and ok! Delivery was scheduled for approx a month later. Again no problem because we knew going in and where aware on the website. About 2 weeks before delivery we get a form letter from a VP or the CEO saying that essentially “Your Ofer MAY be delayed”. Well we hadn’t heard anything else from Ashley so we tried to contact customer service for some information and was on hold for hours without speaking to anyone! Tried the online chat because that can be done remotely and can be helping multiple people at once, and no dice! So we had NEVER spoken to any one from Ashley from the moment we purchased the furniture to the actual delivery. 3 days before delivery, we FINALLY get a time confirmation! Despite the complete LACK OF COMMUNICATION from Ashley we were just happy to get our furniture! Furniture truck shows up and the driver comes to the door (Alan) and says “I can leave it in the garage or right here in the driveway where you want it?” I said in the living room, right where we paid to have it delivered. And he said “I can only deliver to the garage or leave it here”. I said we paid for the 1 threshold delivery. He said yes but we’re not going to do that, you can pay us cash and we’ll do that! Wanted him off our property and was. afraid that he’d damage our furniture he left. Was the worst customer service EVER! (Did NOT get the name of the other delivery person but he didn’t speak to us and actually have no complaints with him.) We were never asked to sign anything and was not given any paperwork, so doesn’t that mean technically nothing was delivered? Called Ashely to complain and was transferred to Furniture Mart or something like that...not Ashley. I was told that “That’s a new delivery that we just started offering and that there’s nothing that they can do!” So not only is Ashley overpriced for cheap furniture, their contracted delivery drivers are rude and have horrible customer service. Terrible service on all aspects!
Bought mattress 2yrs ago. Pillow top. Pillow top broke loose now big roll in matress top. Can not get to straighten out.
HORRIBLE!! do not buy anything from this place! I ordered a couch over two months ago and it was delivered last weekend only for it to be the wrong color. The guy who sold it to me NEVER changed the color to the gray I wanted. I paid over $600 and waited over 2 months for this couch. I am extremely upset and I have tried to contact someone for days now, I’ve been hung up on TWICE, and left voicemails. I will never ever be buying furniture from this place again and definitely will never recommend this place to anyone.
Entire order did not get delivered and I was never told that would happen. Sales person didnt offer any solutions to the problem. Had to pick up the rest of the order myself instead of having it delivered to me.
Went elsewhere
From Manitowoc Wi. Could have been any better.
Ashley furniture is amazing! The majority of my furniture is from Ashley! The mattresses are amazing too! Go to ASHLEY!
From the first moment we walked in our experience was great. No pressure relaxed environment with very helpful and knowledgeable staff. Tyler was great. Look forward to doing business with them again.
Was greeted by Dave right away, was given the lay out of the store and allowed to browse without pressure. He checked on us a couple of times, had a tape measure when we needed it. Found what we were looking for 👍 Hopefully delivery goes as smoothly 👍
Brenda did a great job showing us different layouts and styles. She worked out a layout of the furniture to fit our livingroom and budget.
On my recent visit to Ashley HomeStore I found the staff very helpful. I worked with a very knowledgeable room consultant named Brenda who spent well over an hour helping me select different living room furniture for my remodel. I purchased several pieces of furniture that I thought was pretty nice quality and reasonable selling prices. Would recommend checking out this location in Green Bay.
Found exactly what we wanted and took advantage of a great sale. We received excellent help from the sales staff and we were never pressured at all. Now the true test begins how the furniture handles kids and dogs..😃
I got some really good deals and the salesman Eric was really nice and helpful. I didn't give five stars because im not sure when im going to get my items.
TOO EXPENSIVE-!
Love my new sectional and swivel chair
Store was amazing.. Unfortunately the staff was not all that helpful. Several staff people just walking around on there phones browsing who knows what.. Girl who was suppose to help us disappeared and new girl seemed to know know how to answer any of our questions.
Very well and thoughtfully spoken salesperson, sectional is made well and pretty much what we expected,, delivery took a little time due to time of season I guess overall really am satisfied!! Thanks, Ashley D.B.
Delivery Crews Are Top Notch
Piers was my salesman. Extremely friendly, knowledgeable, and was not pushy at all. We furnished my enitre living room and he took the time with me so I got exactly what I wanted.
Pretty good experience, the 3 staff l dealt with had an extremely empathetic & patient approach to what l was looking for ....
Friendly, good prices.nice looking furniture. Wishing the furniture would be available sooner than later
Friendly & helpful staff...clean store....good prices
The place looks really good and atmosphere. I was treated really good and the we're patience with me
I have an Ashley's couch and its garbage. period.
Very helpful in replacing a damaged piece of merchandise.
Got help right away found what I was looking for and done quickly. Ow thats my kind of shopping!
Our bedroom expert Alex Lee was extremely patient and helpful! Ask for Alex Lee!
I purchased a couple of end tables and lamps here. I was pleased with the transactions and the delivery. They look great where I put them in my home. I don't plan to have them forever, but Ashley is a good store for people like me to get nice pieces on a budget.
Travis is an excellent sales representative. Not pushy, extremely friendly and knowledgeable and just pleasant to be around.
Please don't buy from here. If there is a problem with your purchase, the resolution will be long and painful.
It was a busy day and we had no issues getting someone to help us with questions and purchase
Orders have arrived late, damaged, poor quality, broken and misaligned. Not able to return broken merchandise —will only provide in store credit toward buying other poor items. The delivery time on a bedroom set took from 8/18 to 11/3. The dresser drawers are misaligned and it will take another 5 weeks to send out a service tech. From 8/18 to 12/3 is unreal And unacceptable. Will not buy again and do not recommend.
I was hoping to make a same day purchase, however had found that this location is only a showroom and the nearest warehouse was out of state. It appeared to have nice furniture and staff was helpful, however they were not able to meet my need as mentioned above.
Pleasant shopping experience, knowledgeable sales people, efficient installers. Everyone we dealt with was polite and helpful.
I bought about $6,000 worth of furniture in 2017. And a 3,000 bed in 2018. I am so disappointed in the quality of the couch I bought. I am also not happy with the quality of the dining room chairs. One of the chairs just fell apart, hardly used. My lift table had a top that got scratched and stained almost immediately and you cannot clean it because it has a weird finish. I repainted it and it better. When I called to tell the corporate manager about my couch he said he couldn’t do anything for me because it was out of warranty. I did try to call and send photos and emails right at the time the warranty was wearing out. They ignored me and didn’t call me back. he continues to ignore my calls. Ashley will never get my business again. Please be aware that Ashley furniture for the most part has a lot of junk!
No stars!!! The poorest I have EVER been treated by retail store in my 50+ years! Paid and ordered my office furniture Dec 2018. It was not delivered until end of April 2019. I had called at least 10x in this time period and was put off a few more weeks. The last call was I want my money back and all of the sudden the furniture could be delivered. It came damaged...ALL 3 PIECES. I called again and again. They delivered the floor model with over spray all over one of the pieces because they attempted to cover up the blemishes according to the man they sent to fix the other pieces. NO FIX. They had to order new parts (shelves/doors). They were delivered and I called...months went by. No reply. I called the salesperson (the only one who was returning my calls throughout but had no control over service or delivery). She had service call me. They left a voicemail stating they would be at my home on a date I could NOT do and no time as they come "when they can on that day." I called back and requested a different day. They said they don't come on Mondays. I said never mind and hung up. On 10/8/19 I called the store and asked for a manager. The sales person who answered was kind but kept asking what I wanted. I asked her that I not have to repeat the story for 18th time. I began to cry out of frustration. she GUARANTEED I would get a return call the next day. Today is 10/10/19. No call as of yet. I called again and asked for the store manager...I'm waiting!! I am sooooo frustrated and feel I have been more patient than anyone else would be in this situation. These are facts that I have documented! They have NOT stood by their product in any way. Laura
Horrible experience so far. I have stayed home and missed work two separate days now and still - no furniture. This is ridiculous. Update: we cancelled what we could. Would not buy here again. Hopefully they get the master bedroom set right. Update again: we received the master bedroom set. However, it is cheaply made. If you stub I your toe on the bed base, it leaves a mark. Would not do business with Ashley again. Stop sending me coupons.
Katie helped us with our mattress and couch by not just showing us but explaining all the details and giving us the pros and cons of the items and trying to find something to match what we were looking for. She helped with not just one thing but from the color of the items to the texture and the feel of the items. Made us feel comfortable with our experience and was very kind as it was our first time there and first time shopping for furnitures. Definitely recommend! 👍🏻
Absolutely terrible attitude towards younger buyers. The customer service was definitely not as one would expect from any halfway decent establishment. Regardless of age or gender, it is not acceptable for anyone to speak in a severely obvious condescending tone. In addition, even having to put up with the rudeness of the employees, they proved either unhelpful or unwilling to help. I'd recommend people to look elsewhere if they value quality customer service.
Excellent experience! Customer service was incredible. Both Renee and Tyler were extremely friendly, helpful and knowledgeable. They answered all of our questions and ensured that we left happy! Will definitely be shopping at the Green Bay Ashley HomeStore in the future!
Brittnee was an absolute pleasure to work with. Look forward to going back for future purchases.
Brenda is Awesome to work with! She knows her features and benefits about products and this made my decision making quick and easy!
Wow great styles, some prices are high, but flexible payments, weighing our options.
Very large furniture and accessories store. Nice groupings and displays with priced signs located near the pieces. Easy to understand pricing and navigate through showroom.
I fell for a coffee table, and end tables. They are very cheap quality, even though they were not cheap!! This is not the first time I have gotten poor quality products from here!! I will be shopping elsewhere from now on!!
The store is very well laid out and I found what I was looking for at great prices. My only issue is that I never got greeted not approached by an employee. I had to go to the counter to get any attention or assistance. I don't know if it was because of how I looked (was wearing really casual clothes) or not, but as I wandered the store every othe person who walked in got greeted...while I was ignored. I don't mind being left to my own devices, but at least greet a girl! I don't know, it just really rubbed me the wrong way. The gentleman who finally did help me was great and super helpful, but I don't know what was up with the rest of the staff. If I could rate an individual employee he would be at a five, but the rest of the people out on the floor would be at a one for not even greeting. I have worked in customer service on and off for a long time and acknowledging a person is the first step in customer care. I had questions that would not have been answered without my approaching the desk. Apparently this bugged me a lot more than I thought it did.
Meh. Changed from meh to 5 stars. Amanda Irish helped us find bedroom, dining room, and family room sets. No high pressure, just made sure we knew all our options, and gave us suggestions along the way. Thanks Amanda.
We had a kitchen table and 6 chairs delivered to our house. 3 of the chairs wobbled, a lot. They were assembled poorly. The delivery guy said it was our floor and would not do anything about it. I called Ashley and they said that happens all the time and it was an easy fix. They said they would send somebody out in 3 weeks to make the adjustments. Now I have to leave work and wait for them with a 4 hour window of arrival. Why didn't they just assemble them correctly in the first place? Any savings I had thru the sale was lost due to my missing work.
We purchased a custom made sofa and loveseat from Ashley in Green Bay a little over a year ago. The trim was not even, but I was able to smooth it out a little. In hindsight I shouldn't have accepted it from the beginning. As time went on, the cushions have started breaking down and the entire set looks very poorly made. I called Ashley and someone said that since it had been over a year, there was nothing they could do. I stopped in to show pictures and they found I had purchased a 5 year warranty. I contacted the Furniture care protection regarding the warranty and they said it was normal wear and tear, so it wasn't covered. I would strongly suggest never purchasing from Ashley. Low quality and no satisfaction for it!!
Alex did a wonderful job! I needed a loveseat quickly and he was very efficient and kind…
Very helpful and knowledgeable salesperson.
I loved it because staff was nice and efficient. The lady behind the desk was beautiful also. Very.
The warranty department is no good. I bought my parents a lift chair in 2017. The chair stopped going up and down. So I call them on Monday 6-17-2019 . I called customer service they told me I needed to call a the warranty department. So I did. They said they would get back to me by Friday. It is now Tuesday the next week. The chair does not work good. We are having a hard time getting my dad out of chair. I payed extra for warranty and this is the service we get. Still waiting for them to call my parents.
Honestly this is by far the WORST store I have ever had to deal with! You get what you pay for in so many ways!!!! I have been going back and forth with Ashley for 3 months now! My first set of furniture (Living room set included Couch, loveseat, oversized chair, ottoman and TV stand) arrived and every item had a defect or damage. I currently have all 7 boxes of replacement parts with no repair date set. I purchased a coffee table and two end tables back in March (same day of living room furniture which was $5,000 after discounts) and it’s mid June and this is now the 3rd time they were supposed to deliver these and now they aren’t coming again. 1st time was scheduled for May because they were on back order which I completely understand. Well they never showed and I went in to the store after multiple times of leaving voicemails that are not returned. The store said FedEx will be loading them June 6th. Ok, frustrating but things happen. I was more upset that no one calls to update you or returns your calls. Well June 10th comes and still no table set. So I call and the girl can’t even find my order. So she calls back hours later to say that FedEx couldn’t deliver them (although I’ve had 7 boxes delivered from Ashley using FedEx on my repair parts) and I Live in the city of Green Bay. So then she says they can refund me. I don’t want my money back I want my tables! So they bump me to top of list and set a delivery with their truck for Mid June! Yay! Great my tables are coming today. Well a block away the delivery truck decided to turn down the one road that trucks can’t go on and get pulled over. So rather then turning around and coming one of the 4 other ways they just decided not to come. So I call Ashley as I saw them on the gps on this side road and then I check and they are on the other side of town and the customer care guy says “So they aren’t being delivered” but he said “the manager is going to deliver them tomorrow with a truck” but I have moved all my plans around and tomorrow doesn’t work for me. So now we are working on a 4th time of a delivery. For the repairs they are coming to repair my bar stools which I ordered along with a 9 piece dining set! But no schedule on the living room set! Also I had to find out by calling that this was set for repairs as nobody called me to confirm day of repairs. I am pregnant and have a 2 year old and my husband is Iraq. I am absolutely discussed with this company to say the least. ***** added that the girls in the store are kind and are just as lost and confused to all the problems. They have been helpful. I don’t want the people at the store to have a bad rep! **** As we expressed to the manager, they should have known what roads aren’t allowed to be used due to weight limits and having alternate routes if needed from their GPS. He is going to be driving in our area to memo what roads (one road that has limits as I did this already) for future to help from this from happening again. Also we expressed how this was laziness on his drivers part as a block up they could have taken to the main road that goes to our home. The drivers didn’t even bother to check for an alternate route in which to my correction there are 5 other ways to my road within a mile. My husband is doing the calling from Iraq because I am fed up and having a hard time being polite at this point.
Katie was a true professional. She helped us find what we were looking for without taking us out of our budget. Thank You.
I am sorry to say that Ashley has lost our business we love our furniture but when we ordered it our sofa and loveseat was delivered on time the rug and tables were to get delivered at a later date problem is they called and said we had to come pick up the rug which is a 30 minute drive our tables were to be delivered on may 31st got a call that night from delivery said they had the wrong address but would bring it on Monday Monday came and went called Ashley and they said the tables will be ready for pick up on Friday really??? Very unacceptable very disappointed should've got compensated for the inconvenience
Linda was super helpful. Price matched the things I found online. Not pushy, was very professional. I will definitely go back for anything I need for my home again!!
Disappointing experience and in how I felt they valued us as their customers when they mess up. We moved into a new home with our furniture being delivered that same day. We had 2 items, the dining room table and coffee table, with bubbling on the surface and parts that were unfinished, right out of the box. I don't understand how they could even package them looking like that, it was so obvious. So we returned them. My wife and I were upset and now we're waiting in our new home for another week with no tables. Customer service called and apologized for the inconvenience. I waited until they were done and didn't hear anything about like "we're willing to do this for you for." So then I asked for a discount or something and as a courtesy and they offered me $50 of in-store credit. I can see that with a small item but with two items and spending as much as we did, I thought that this was a joke and actually it felt almost disrespectful. Seeing my wife breakdown and cry on our first day in our new home because of their screw-up was not what we expected, I guess our negative experience equals $50. Others that I've talked to have received lamps or way more in credit. Why would I buy or spend anymore money there just to use $50? I will not spend any more money at the store and will call to see if I can return the coffee table. I can buy the same one online for for $150 less anyway. If our families inconvenience is only worth $50 for for the amount of money we spent, then I'll make sure I will always recommend to anyone I ever talk to go anywhere other than Ashley Furniture. I wouldn't be writing this review if they valued and respected our family more in the first place.
What a great furniture store. Full sets great prices. Tons of displays. Tons of options. Very helpful employees. I will definitely be recommending this storebto everyone i know. Thanks for the new furniture.
Great customer service. Very Knowledgable of their products.
Rene was a big help finding a living room chair for my wife!
Customer service can't be any worse. First they show with half the furniture that too damaged then they kept rescheduling delivery dates with out any intimation. I am posting this after third reschedule.
Amanda was so helpful with all the questions I had and was also very informative about all of the protection plan options and delivery options.
We received our delivery 🚚 this morning, the delivery men were friendly, and courteous. Did a great 👍🏻 job. Kotos to them👏🏻
Pleasant personnel. Nice selection.
I have went to Ashley furniture in greenbay for new end tables , coffee table and lamps . My experience there has been great! I love the selection of furniture and ideas u get by going there.
Good service but limited variety of children's beds.
Very attractive and awesome service by Lindsay and Janelle. Great greators and all-round customer service and care.
I do not recommend this place at all. The staff were very unhelpful and very inconsiderate. I went to return the lamps. There was no one available or willing to help me haul in the two lamps much less help me haul the new ones out to the car. They were "too busy" to open up the doors for me. The lamps weren't that heavy and I was parked close enough. They kept saying one of their maintenance guys was going to help, but obviously they dont care. Ill never buy another item from that place again.
Helpfull sales staff. Great selection of furniture. All price ranges.
Sales people straight lied to us about guarantee on our bed purchase. Nightmare having mechanical bed stuck in funky angles for 5 days after only having it for 2 nights. Ended up having to get the parts myself and learn bed repair. I recommend this place to no one. Real money grab operation they got going on.
Found some interesting tables, not too expensive, but kitchen tables were all too big
My fiancé recently slipped a disc and as a result we bought a brand new mattress. We then shopped around at Ashley and found a bed frame that we liked; our sales rep was Brenda T. We purchased the bed frame on 2/15/19 and picked it up on 2/28/19. As we went to put the frame together we found three damaged pieces. These items were clearly dropped from off a fork lift in the warehouse. On 3/3/19 I emailed the photos to Brenda, explained our disappointment, and said I would be calling her to see how the situation can be resolved. I called same day and left a voicemail. The following day, 3/4/19, instead of returning my phone call and discussing with me what Ashley could do for us, Brenda emailed me saying that she forwarded my concerns to customer care, who would be reaching out to me in 24 hours - so I waited. Customer care never called me, instead I received another email from Brenda on 3/4/19 saying an exchange was put in. There was no discussion as to what an exchange meant, there was also no ETA provided, and there certainly wasn't any discussion of compensating my fiancé and I for our lost time and for our dissatisfaction with how our product was received. Discussion of what pieces were damaged and needed replacing ensued over email, which truly bothered me, so I called Brenda. I asked her what was meant by an exchange, because an exchange sounds like the damaged goods need to be "exchanged" - Brenda said they did not, they would simply be delivered. I expressed to her that I was asking because my fiancé and I wanted to get the bed together so he could sleep on the mattress that was bought to help with his slipped disc and we wouldn't do so if the damaged pieces would need to be exchanged, she assured us that the damaged goods did not need to be exchanged. I further asked if the new parts to the frame could be delivered to our house - she said she would look into it, I never did receive confirmation of this. On 3/5/19 I asked if Brenda had an ETA, she said she would check with Kristal in the distribution center, I never heard back. On 3/7/19 I asked again if there was an ETA, on 3/8/19 I received a reply of "I was off yesterday, but I will check this morning," I never heard back. On 3/9/19 I again asked Brenda if there was an ETA, she replied on 3/10/19 saying "I sent a message to service, let me see if they have an answer," again I never heard back. My fiancé and I proceeded to put the bed together because at this rate we were both very upset and just wanted to sleep on our new mattress on the bed frame. On 3/15/19 Furniture Mart left my fiancé a voicemail to confirm the "exchange." I called Furniture Mart on 3/16/19 to confirm the "exchange" and confirm that we weren't going to be paying for the delivery - they said no. Today, 3/19/19, Ashley Furniture shows up with our new bed frame pieces. I asked them to set the boxes in the garage and thanked them. They looked at me puzzled and said, "This is an exchange, right?" I explained to them what was communicated to me, which was that the new pieces would simply be delivered. They proceeded to call their supervisor who said that I was informed wrongly. I again expressed to them that that was not what was communicated to me - they said it had to come apart and the "exchange" had to be followed through with. My fiancé was not home, so I had to welcome two strangers into my home; this made me incredibly uncomfortable. I also own a German Shepherd who this entire time now had to be kept in my spare bedroom meanwhile strangers were in the room next to him; this caused him a lot of stress and it caused me a lot of stress. If this exchange would have been communicated to me properly when I asked for clarification, I would have made sure both myself and my fiancé were home. This is was an incredibly uncomfortable experience for me and I am now even more disappointed in Ashley HomeStore. I will never again be doing business with Ashley and that falls entirely on the poor customer service, the damaged goods I can forgive.
Jamie was so helpful and patient. I received wonderful service and my new console table is the perfect pairing with my Ashley sofa and loveseat.
had a great sales person Brenda she was such a great person to work with if you go there ask for her she will take the time and listen to what you want and the price range that you wanna be at keep up the great work i will go back to her again when buying something from there ..... on the other side there was a other person that worked there that was not that great and needs to have a dress code and stop trying to blow smoke up to make a sale but like i said if u buy anything ask for Brenda
All around terrible experience. This place only cares about their customers until they get you to swipe your credit card. It's all down hill from there. Waited a month for our furniture. It finally arrived at 7pm on the delivery date after taking off work for no reason because it was supposed to arrive in the afternoon. The delivery drivers noticed a piece of our sectional sofa was damaged and took it back with them. We were informed we would have to wait another month to receive the replacement. Immediately after the drivers left, we noticed one of our tables was damaged as well. For some reason they cannot replace both at the same time. So now we wait again... this will be 3 times one of us will have to take off work. I'm hopeful we wont be left waiting all day while they keep changing the delivery times constantly, but after our experience with them so far I'll say it's likely to happen again. We are regretful of our decision to purchase furniture here. Get it together Ashley! I'd sit on the floor before I buy anything from here again. There's nothing like entertaining guests with half of a sofa and a broken coffee table. Our replacement furniture isn't even here yet, so I'll be sure to come back to update this with all the new hassles they put us through. To be continued...
Very nice store. Tabitha was very helpful, great to work with.
Absolutely horrible customer service and warranty. Buyer: be aware that Ashley does not stand behind their products or their warranties, they will continue to send out a technician who will intentionally not fix the problem after several service calls on the same problem, just so they don't have to replace it. I will NEVER buy from Ashley Furniture or its affiliations again and be sure to share my negative experience with others!
Ordered furniture in November of 2018. After a partial delivery, three other unmet delivery promises, we still do not have our furniture in February of 2019. We have asked to speak with a manager and we never get that call . SHOP ANYWHERE ELSE BUT HERE!!!!
The people are nice and try to be acomidating but the furniture is way over priced
Beautiful store, great people. I've worked with Alex before and he's been wonderful to work with. The beds we purchased for the resort are perfect. Rustic looking and solid. The mattresses and mattress protectors are so much better than anything we've had in the past. As always, from sale to delivery, working with Ashley Furniture is a pleasure.
**** 2 Times they did NOT SHOW UP on their delivery date *** Both times my wife and I were not notified. We used paid time off both days and couldn't even receive a courtesy call to say hey "WE AREN'T COMING". Its ironic they have a customer care department, I couldn't tell you if its staffed.
The store had attentive staff as they greeted my family the second we walked in. The first impression was fantastic. The stores layout was easy to browse, the setups were clean and really got your imagination going. The kids enjoyed dreaming about future upgrades, even though this was just a visit to see what it's like. Overall great experience, great staff and great store. We didn't purchase anything so I can't rate them from that aspect.
Awesome living room furniture selection- ask for Tabitha to help you out. She is more than happy to show you different options, doesn’t pressure you to purchase anything, is patient, and tries to get you the best possible price/deal. First time in the store and we found everything we wanted!
I am not sure why I keep going to this store. Wenz and WGNR are soooo much better. The sales people are nice when you are spending money but the after that your screwed! I purchased a bed, the driver didn’t have all the part and they wanted me to reschedule. On 12/22 I purchased 2 sofas a chair, 2 ottoman a sofa table and some decorations. The first sofa was delivered without confirmation and they wanted to charge me to deliver it again. Although I showed them the only received 1 email thanking for my purchase. They told me I was lying and would event consider the possibility of their team making a mistake; so I cancelled that sofa. The other items could not be delivered until Jan 16th. Mind you, they have a 15% restocking for returns....so that means they would not be delivering the rest of the items well after that. So I assumed that 10 days started after I received the pieces not at purchasing. So on the 16th delivery people came and did even attempt to put in the office, it didn’t go right in so they suggested I get a loveseat or a 3 piece sectional; didn’t try to remove the door or anything. When I challenged the restocking fee they told me 10 days after purchase is enough time to check the dimensions....but what if I didn’t like it or it didn’t fit the decor. They again told me it was my fault. So the next day I go to Wenz purchase a beautiful sofa and they delivered it THE SAME DAY!! Save yourself the trouble and go to WGNR (they price match) or Wenz (they deliver for FREE). They will never see me again; but I’m sure they really don’t care! Poor customer service!
Nate is the best manager in the Ashley HomeStore universe. Reliability is off the charts
Staff is horrible! I understand youre working on commission but at least show that you want to help anyone and not judge a person by they're wearing. Weekends are a sweats and hoodie kinda of day.
This is our second and final purchase from Ashley. We bought a kitchen table and chair from store and paid with a credit card and next day noticed that they had charged our order and someone else order to my card. Two separate transactions! When we notified the store they fought with us and said they would have never done that and there was nothing they would do til the accountant got around to looking at almost a week later. Then was still another week and a half before we got a refund for there screw up. Glad we used a credit card since this was a couple thousand that they charged. Now a few month after noticed a discolored spot in table and notified customer service without a call back. Now again almost a year later the finish is coming off all over the table and we call service and started a claim. Then I had to send pics and was told it would be replaced no problem. Next we got informed of a delivery date and when the two guys showed up, they started they were there to pick up table only not deliver one and pick up ours. They contacted there boss and customer service then called and we again explain issue as well as the delivery guys did aswell. Which even deliver guys said it needs to be replaced and couldn't be fixed. Now customer service wanted more pics which we again sent. Today we just got a call and they left a message saying they are not going to replace table and nothing they can do, we should call extended warranty people instead. I have been trying for almost a full year to get this done and you have wasted our time until the manufacturer warranty was up and now not you problem. Horrible service and fake promises is all that seem to come from here.
We traveled to Green Bay from Northern Michigan to shop at the Ashley HomeStore. We had an excellent experience. Our Salesman Nick H. was super helpful and patient. His knowledge was very wide spread, as we purchased a sofabed, 2 bedroom sets, 2 mattresses and a power bed base. Setting up delivery in Green Bay for our daughter’s home was done with ease. We had a great experience and would definitely shop the Green Bay Ashley HomeStore again.
My husband and I have bought most of our furniture from Ashley's over the years and every time it has been a great experience. We love working with Brenda Treankler especially because she is very helpful, knowledgeable and fun.
Renee was super helpful. Thanks for the ease of purchase and helping us find our new recliner .
the young men that delivered my furniture were both professional and had great personalities. All delivery people should learn from these two young men. I know that it is a tough job but these two deserve a raise!
Nice looking store. Employees were friendly and not pushy.
Just okay
Nice people
Bought a couch that immeadiately started falling apart. They fixed it and didn't even do anything. The whole experience was one mistake after another. I need a new couch only two years later. I will never shop here again. Sent an email per the reply below and surprise, surprise no response. This is how they do business.
Great store Rene was very helpful
Great selection. The salesman "Alex" was professional and patient.
Quality of furniture is poor
Ok
Little too high prices but nice furniture
Enjoyable experience! Jacob was great to work with, patient, knowledgeable and not pushy at all..
Yes, my first time purchase with Ashley Furniture was great and went very well. However, I decided to order a rug and since it was an online order I wasn’t able to tell for sure if it would match. When I received the rug the color did not match so I needed to return it. Upon trying to return it via UPS, I was told that the shipping fee is going to cost me $30.00 for a $104 rug! I contacted the online Customer Service and they did not seem to care. I ask the CS person why I couldn't just return it to the local store. Per CS, I cannot return it there, because the online and local store are separate entities and they do not have my credit card information. So, unfortunately, since it was a "preference" and not "damaged”, I have to pay for the return shipping. This is LUDICROUS, RIDICULOUS and ABSURD!!! I guess I should have ripped the rug and lied and said that it was damaged and then you would have paid for the return. But of course that would be dishonest.
We had a very positive experience at Ashley in GreenBay. Our salesman, David Martens , did a great job helping us find the furniture we wanted. Very knowledgeable and probably the best salesperson we’ve encountered in a long time. Our furniture came in before we expected, which made us happy. It was delivered when they said it would be here. We will recommend Ashley to our friends.
Fabulous selection and top notch customer service. We took Renee’s suggestion and ordered an amazing patio set that we’re in love with. We will return!
💰💰💰💰💰
Nice furniture. Decent prices. Salespeople are a bit pushy and annoying.
Jamie was excellent to work with would recommend her to all of our friends.
My first experience coming into Ashley Furniture was very impressive and I would recommend this store to anyone. I came Memorial Day weekend and while it was a big weekend for sales, I did not feel pressured at all to buy. I worked with Ron Z., who was extremely helpful and accommodating to my needs as a first-time home buyer. Not only was he dependable on the sales floor, but I called his number weeks later from his business card with a request that was important to me regarding delivery of the furniture, and while he was actually not on the clock, he took the time to make the phone calls and arrangements necessary to give me peace of mind immediately instead of referring me to the store or promising help when he went in to work for the weekend. His approach made my day!
Nick at Ashley Furniture Green Bay was helpful when looking for a lift chair for my father in-law. He showed me all Ashley had to offer and explained the features and benefits of each. Personable, helpful, and not pushy!
Great furniture! My whole house is Ashley. Lisa VanBoxel is the best salesperson there! She can get you what ever you need.
I have to agree with Kayla Miller. Go anywhere else. Pay the extra money. Don't fall for their ploy that they're in it for you or that it's all about you. That is the biggest farce that is perpetrated by this store. We spent a large amount of money in this store back on March 2nd for our new home. We purchased a sectional, a couch, 3 sitting chairs, 5 end tables, 2 coffee tables, a kitchen table, 6 chairs, a server, 3 bar stools, and an area rug. This was all to be delivered on 04/26. I received a call about a week before the schedule delivery to inform me that the kitchen table chairs would not be making the delivery scheduled for May 7th. Wait...May 7th? I was set for delivery on April 26th? After some back and forth and a phone call with my sales associate, I was able to get the delivery back to the original date. However, I was not getting the chairs. I was told those would be delivered on May 7th and that's where the confusion was. Well...come May 6th, I received a phone call telling me my chairs would not be delivered on May 7th and that the new expected date is June 7th. June 7th? Are you kidding me? I ordered the table and chairs on March 2nd. 3 months to get 6 chairs? That's insane. That's ridiculous. Oh yeah...today is June 7th and I still don't have my chairs. I was told earlier this week that they won't be delivered until June 14th. I don't expect them to be delivered then either, but at least they're anticipated delivery date isn't another month out this time. I guess I'll see what next week brings. Now...let's talk about the repair service. When using the left recliner of the sectional, it was noticed that there was a clunking sound and the mechanism was not as smooth gliding as the right one. I made sure everything was connected properly before calling for a repair technician. When I called, I was fortunate to get a tech to come within a week. I was both surprised and pleased. Now, when the technician arrives, he goes through the motion and decided that the entire lower mechanism will need to be replaced. He stated that he would have to order the part, which could take 2 weeks to be delivered. Once it is delivered, I will need to call and schedule a date so the technician can come and make the repair. He stated it could take another two weeks before he could get here to fix it. Well, sure enough, that time frame was hit. I waited a month for the part and the repair to be made. He showed up today, June 7th and began the repair. He went right to work and unhooked all the wires, took 4 screws out, and then realized that the wrong part was sent. WHAT? Are you serious? Yep...the part won't work. Now the process starts all over and we'll most likely have to wait another month to get the repairs completed. This has been a really bad experience for us. I hope that anyone that reads this has a better experience than we have. The nightmare just continues and it looks like it'll be a minimum of another month before it could possibly end. GOOD LUCK!! Update: Hoping to get some sort of resolution, I reached out to Jon on 06/07, as requested. As of today (06/14), I’ve got no response or any type of reply. I can’t say that I am surprised, but it is disappointing. If only the Ashley Store cared as much about their customers after the sale as they do while they’re selling you a house full of furniture. Thanks for not getting back to me, Jon. The lack of effort and care is all one needs to experience to know the customer is the least of your concern. I can assure you that I will never shop at any Ashley Store ever again.
Nice furniture, friendly sales people, and decent prices. Not enough furniture options (fabrics and Colors). I was told no custom orders allowed.
Pat was amazing and helped me find exactly what would fit me perfectly!
Go ANYWHERE else, I'd rather have paid twice as much ANYWHERE else. Don't expect ANY kind of customer service, except when the sales sharks are trying to sell you something. If you have any issue at all, good luck! The management does NOT care, the salespeople only take care of you when it's benefiting them. I had a 'service technician' come to my home after having my couch and love seat 2 months - showed up in a Penske RENTAL truck - and did absolutely NOTHING but take pictures and said a manager would call me, which they won't. Absolutely no respect to the paying customer, no standard or even the SLIGHTEST display of customer service... especially don't buy the BS 'insurance'. Such an awful company that's running on a sole mission on business profitability.
never get anything on-line!
The sales associate was very helpful and understand of my preferences and needs in terms of a new bed. She helped me settle on a bed that hits all the high points for what I was looking for in a bed. I also highly appreciated the fact that while the price for the type of mattress I wanted couldn't be discounted I was offered some in store credit towards anything I'd like in the store. All in all my shopping experience at Ashley was fantastic and I'd highly recommend them.
Friendly sales staff,beautiful furniture
Pat at Ashley’s in Green Bay did an awesome job at helping us find the perfect mattress. We bought one and ending up not liking it, but with pat’s help we exchanged it for one that suits us much better.
I am delighted I purchased my new mattress from Ashley Home Store - and from Pat O'Connell, as well! He was both knowledgeable and helpful. He easily answered all my questions, making my buying decision easy. From ordering to receiving my mattress, every step progressed as he indicated. Sometimes is nice not to have surprises! I know where I'll be headed for my next mattress when I need one!
Extremely great service! We had Pat, he answered all our questions and was very friendly through the whole process.
I found Lisa V patient with my indecision on a bedroom set. I'm so glad she didn't give up on me and I now have the Porter bedroom set as of 2 days ago and very happy with it. Please see Lisa in Green Bay if you need help deciding on furniture pieces. Thank you, Lisa!
Terrible customer service. The delivery crew damaged our dining table before arriving. When calling customer care, they pushed the delivery date back over two weeks and refused to do anything to make the situation right. They pushed all the blame onto the manufacturer when it is truly the store’s responsibility to fix this. We were supposed to host our large family next weekend and I’m incredibly disappointed with their lack of care and service. We will never shop there again.
Service was of great quality I left happy
Good quality furniture decent return policy
Ecxellent furniture
Great service!
We always have an amazing experience when shopping at Ashley Furniture! From their huge selection to their super friendly and knowledgeable staff, we wouldn’t shop anywhere else ever!
Huge selection. We also had a great experience with our sales rep - Jacob went above and beyond. Even helped us and corresponded via email on his days off! Compared to the other stores we went to, Ashley’s customer service was the best.
They came to deliver my bed that I ordered and the sales man forgot to order the Railings to the bed.. So I had to decline the Delivery. How do you forget to order the railings on a bed. Just absolutely incompetent.
Friendly Associates
Some good deals some not so great. If you are looking for a couch or loveseat they are great. If you are looking for nice wood furniture you are out luck.
One of the pieces was deleivered to us broken. I called and emailed everyday for 2 weeks straight before I finally got through to someone that would respond & help us. She thankfully was great. They FINALLY brought us the replacement 56 days after the piece was originally delivered. We were unable to use our brand new couch for a whole 56 DAYS. And they STILL managed to screw it up, by bringing the piece they needed to replace but also an additional piece that wasn't even ours & we never even discussed! Extremely unhappy with the poor customer service. This was our first experience & we will not be going back in the future.
Great store! Great people!
We have had some unfortunate things happen with our newly purchase bed and bedroom set. Our sale person Dave has been extremely helpful and friendly on finding us a replacement that we love. Would go back to him in a heartbeat for future furniture needs.
We purchased Beautyrest Black L-Class King Medium Pillowtop Mattress in November 2020 . The quality of this mattress sucks. There are definite holes or divots from where we sleep. you actually roll into that hole and can't get out while you are sleeping . You'd think for spending $3900 you would think this would be like the Taj Mahal of mattresses. I will never purchase another mattress from you again!!!
Had a great experience with Paul late on Black Friday, he was very knowledgeable about every couch that he showed us and let us make up our mind. We recieved a thank you card before we even took delivery of the couch the only bad side and reason it’s not a 5 star review is they didn’t bring our furniture care package when they delivered the couch
As I walked in the door I had someone who was knowledgeable and more than willing to help. I couldn’t be more satisfied with my experience. I found a mattress with frame, living room set, and kitchen table and wasn’t blindsided by the price at the end. He walked through all the costs throughout the process, which I appreciated.
Excellent service, delivery ( on time) and set up. Dave M was our sales associate and explained pricing very well with no pressure. Thank you!
Lisa is very nice, she took her time and was very patient with me. my son is 2 year old and was crying the whole time. She was very professional. I would recommend Ashley furniture to any one. I would tell them to go see lisa!!
Great service. My dad's lift chair had a problem. Ashley sent service technician the same day and got it working.
Sales rep Jake was very helpful and friendly
Awesome environment, to shop for furniture. Our salesman, Jake, was absolutely awesome. We will definitely return here for future furniture needs.
Service was great! Selection was huge!
My grandma bought two couches three years ago that started flaking about a year after she bought them. She bought a warrenty when she bought the couch that the company didnt commit to and told us to buy a kit to try to repair it ourselves.
Nick was awesome! We ordered a bed frame and can’t wait for it to arrive.
Nick was so helpful and easy to work with!
I have been shopping for a new bedroom set for a while and I have been having difficulty finding something I liked and making a commitment. Justin Savage and Brittney Weiss were absolutely amazing. They took the time to listen to my wants, look at my bedroom pics and help me pick out the perfect bedroom set. On top of their vast knowledge and style, they were extremely friendly and pleasant to be around. I couldn't have asked for a better experience.
Nick was a great help in finding our new furniture. He really took the time to show us all of our options and went through everything with us. We will definitely be coming back because of our great experience.
I will NEVER buy from Ashley Furniture again!!! We bought a new couch and recliner. In less than 10 DAYS a spring was sticking out of the back of the couch. I called and they did they had to "fix" it. I made an appointment for them to come. They were to call the day before to set up a 2 hour window of when they'd come. They never called. I tried calling them, was on hold, then disconnected saying the store was closed. They called the next morning and cancelled on us. I called them back and wanted to speak to a manager. They were suppose to call me back by 7pm. It's 3 days later and have yet to get a call back. Both my husband and I have called and keep getting the run around. I have never been soooo completely dissatisfied with a business before. Do NOT buy anything from this place...you will regret it!!!
New bed arrived and was put together after the delivery people left realized the head board and side board we put on upside down. Tried to correct it and found the pieces did not fit correctly when put the way they were supposed to be. Delivery people never said a word. Another inconvenience for me. Not happy....
Great service, love the guys work hard they know what they have to do they get the job done right every time! They got to my place just on time supper cool never seen service like this before they actually help put everything together I'm coming to you guys instead of other places had a bad experience but not with Ashely I have to say you guys are the number one thank you for your time an service! Most definitely will go there again and again!
Nick Horn was very patient and helpful. He took the time to show me all of the options I had with buying a mattress and did not pressure me to go outside of my budget. The whole process of me making a decision was a long one, and he was very receptive of my feelings regarding such a large purchase. He was excellent!
We had an amazing experience and we're thoroughly satisfied with the help we received from Jake when picking out the sectional for our home. Will definitely be back for future purchases of furniture.
Sales associate I worked with was Jacob. I greatly appreciated him explaining the layout of the store, and then giving me the space and time to just wonder around. When I decided on a purchase Jacob was right there to assist!
Awesome. Just awesome.
Horrible service at this location. Sales rep never called us back. Horrible service at this location. Sales rep never called us back. Then when we went in almost 2 weeks later The sales rep said that she tried calling but our number was disconnected. She was then supposed to call back the next Monday to provide us with an answer regarding our financing. Once again she decided not to call us back. Horrible customer service and will never shop there.
Employees are pushy and clingy. Stores is very large and prices on most things are expensive. And you have to wait for all orders 3 to 5 weeks up to 8 if it's custom.
Our Ashley furniture representative was Dave and he could not have been more helpful and more knowledgeable. He literally just took time with us and figured out what we wanted and helped us move in the right direction with what we were looking for. We our Ashley furniture representative was Dave and he could not have been more helpful and more knowledgeable. He literally just took time with us and figured out what we wanted and helped us move in the right direction with what we were looking for. We planned on "just looking" but with all of his help we were able to make a purchase that we are excited about and I would highly recommend working with him to anyone
Drive over an hour to pick up a chair that I confirmed had arrived. When I arrived I was told the chair was not there. I will not do business with a company that has no respect for my time or money!
Very knowledgeable and helpful! Listened to our needs and met them.
Great service from knowledgeable staff. Our sectional was ready to be picked up early and everything went smoothly.
Great service
Recently visited to look at new couches. I had average service but they were little pushy. They do a lot of special sales here so watch for deals, but also watch the regular prices as I've seen them go up in the past to make sales look better. The quality is average and we own a living room and bedroom set that are both nearly 10 years old. I'd recommend a higher end store if you want high quality, but it's also worth a look at their new custom options which are made to order and could possibly be better made as a result.
Overpriced... like my girlfriend
Decent selection, pushy, borderline deceptive salespeople.
Jake did a great job of pointing us in the right direction and then letting us browse and decide what we wanted. He also offered some nice suggestions to add.
The constant friendly service and great furniture was the reason I bought from Ashley Furniture store and I would highly recommend them to all my friends and everyone who reads this. You will not be disappointed I really mean that.
Extremely overpriced and pushy sales people. I would not recommend as the pricing is extremely inflated for cheap junk furniture
Had a great experience in the store. Customer service was great. Our initial visit went well, but the furniture that was supposed to take a month to deliver. We are still waiting now three months later.
My wife and furnished most of our home with furniture from Ashley and couldn't be happier. Our salesperson Dave, was very knowledgeable and helpful throughout the entire process. At no point did we feel pressured to purchase anything. The 2 men that delivered our furniture were professional and friendly as well! We would highly recommend Ashley to anyone looking to purchase furniture for their home!
Went to purchase a bedroom set, mattress, box spring, livingroom set and motorized recliner. The person that was helping me got called away to another customer. Waited 20 minutes person never returned so I left the store. Sad thing is this was a cash deal no financing. To bad they could help me but had to help someone else. I'll be shopping some place else with better customer service
Buying the furniture was OK. They didn't have enough sales people on the floor and had to wait a long time. The delivery portion though was terrible. If you are out of the local area of the store, don't plan on getting your furniture any time soon. Been 3 weeks now... NEVER buying from them again. NEVER.
The furniture from Ashley and England has served us very well. Our "old" furniture is still like new, a leather set and a microfiber set. We have steam cleaned the England microfiber several times and it still looks new. We gave the leather set to my brother, and it is in his man cave. He loves it and it also looks new even in his garage! Both sets are 10 years old, in use and have put up with cats, dogs, kids and teens. This year, we ran into a jam for christmas, needing furniture for a new family room and no time to order anything. Ashley Home Store and the salesperson Paul Steckart Came through with not only something that was on sale, but just the thing we needed. I am looking forward to this set being just as good as the last two! Ashley and England may have a higher price point, but, when it lasts this long, really the cost comes out the same as buying something cheaper, then replacing it in 5 years because the frame gave way or the mechanics of the recliner quit working.
See brenda...
Very helpful knowledgeable sales staff.
Great selection, good quality, and fair prices
Great service, but concerned with quality of some pieces that they sell. Hard to believe salespeople on commission
Excellent service, knowledgeable staff
Prices are all over the place, so you need to do your homework before buying from Ashley. Great selection, though!
We have made two large furniture purchases with Paul Steckert at Ashley. Each time there was outstanding customer service both from Paul and the delivery team. Through no fault of theirs, a piece was wrong on my order today. They made sure that they drove all the way back from door county to green bay to get the right part and return the same day. I can't say enough good things about this Ashley team!!
The store rep made me and my family feel welcomed.
On 2/19/16 I bought a beauty rest mattress on a 120 day sleep trial at the Ashley Furniture Green Bay and it was delivered on 2/26/16 and after 2 weeks I stopped in the store on 3/9/16 to say the mattress was to hard and made us warm , my $300 memory foam mattress that I had prior to my purchase was better then the $1500 beauty rest willow wick hybrid I just bought. I also had to purchase their $129.95 mattress protector in order for me to qualify for the 120 sleep trial. I was told by Brenda that I need to sleep on it 30 days but she would check with the mattress guy if I can re-select before the 30 days and call me on 3/10/16 (she never called me). So I stopped back in the store on 3/11/16 as I was picking up the recliner that I also purchased on 2/19/16 and I was told By Brenda that I can re-select one more mattress BUT they charge a $99.99 delivery fee/pick up fee, so I said oh, NO and went to speak to the manager, I explained to him that I had free delivery initially and now they want to charge $99.99 , he gave excuses about they need to re-cover some of the cost of me re-selecting a different mattress as they loose money. WHAT!!! Not my problem, they offered the 120 sleep trial!!! he would not budge on the delivery / pick up fee. I should not have to pay $99.99 to exchange the mattress when delivery was free to begin with and the mattress is covered by the 120 sleep trial. I was never given the details of the 120 sleep trial In writing or verbal all Brenda said was if it does not work then you have 120 days to re-select a new mattress, no mention of the outrageous fee to deliver and pick up the other mattress I could bring it back my self but then I open myself up to Possible damage to the mattress while transporting in my pick up truck. Not a happy customer!!!
Two separate orders were damaged and had horrible service at this location. First order was a night stand. Called care to have them order replacement. The care reps were great. Store reps horrible. The store never called me to inform me that the table is ready for pick up. It was in their possession for over a week. Second order was living room set. They called me saying it's ready for pick up, when arriving, they told me it was not assembled yet and tried charging me an assembly fee. I came back the next day to pick up only to discover that the items were already pre-assembled and that I could have actually taken them home a day early. Once home, one of my end tables was dented and my coffee table has a scratch on it. They are replacing my end table, but I'm going to deal with scratch because I do not want to work with this store further. Today, they called me saying that my end table is ready for pickup. I asked her how long it was been in their store. She said she got it last week. Really?! I told her I'll be right in to pick it up. 2 minutes later, she called back to apologize because she, and my table, we're in the Steven's Point location. They now have to ship it to the Green Bay store. Everything about my purchase has been a horrible experience. I tried to talk to the manager, but he had no empathy and simply brushed off my concerns. He did not take ownership at all.
I purchased a hall tree by Sunny Design on November 27, 2015. Upon opening the boxes after picking it up at their warehouse, I found one of the hinges was broken. I called Ashley and they ordered a new hinge on December 3, 2015. As of today, January 28, 2016, I have called them three times to check on the status of my repair. Each time I was told they would check on it and get back to me. They have not returned any of my calls. It's a hinge. They could have run to a hardware store and bought one and installed it and we would have been happy. I shouldn't have to make my own repair on a brand new item - and I won't. Outside of the damaged hinge, we love the hall tree, but at this point, we would NEVER again buy anything from Ashley furniture. Their local competitors offer much better service.
Nice salespeople. They just didn't have what I was looking for.
I bought Guardsman protection for my dining room table. When I had to call due a problem with table top the customer service Rep scheduled the appointment for me. They were to call 2 hours before arriving. When we got NO call I called Ashley furniture and was told they had the service ticket for my issue but I had to call Guardsman myself, I told them the appt was scheduled for my by their call center but it was a new employee, so we sat home all day waiting for an appt that was never scheduled. Ashley furniture could not call us to let us know we needed to schedule ourselves. So disappointed, Ashley you have lost my business....
The furniture was priced nice, however the delivery men left a LOT to be desired. Are trying to cram my furniture through the hall they told me "it just won't fit". I had them use another entrance and after my husband had to help them bring it in, it did fit. But the one guy had a terrible attitude with us.
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.
