Ashley Store Greenfield, WI

When you order online ans you chat with customer service online and they tell you that they can return it back in case it does not fit a basement. Ask them if you will be refunded for delivery too because they did not disclose that to me and now I have to eat the cost. Very disappointed with online customer service.

Although Ashleys has some amazing pieces Comma The options are limited with some of the floor samples, I was trying to return furniture and see if they can work with me and the manager said that I could not, she also mentioned that that she noticed I talked to another manager but if it was they never told me that they was a manager, they just brush me off told me to call back later in the day, At first she mentioned that it would be a restocking fee if I was to return but then a few minutes later she mentioned that there's no way I could return the Furniture because it is custom-made, not knowing that I have checked elsewhere and noticed that they would not being honest with a few things then all of a sudden they changed everything to make it look good on their part, at least try to work with the customer or allow them to make a different choice but no they was not willing to work with me, the women here are just awful, they don't want to work with you or for no reason the only thing they care about is making that sale, they truly do not care about their customers, I hate going to a place and the salesperson is either pushy or demanding once they figure that you're soft-spoken, hopefully the owner can help me out, if they have a heart

Room Consultant: Carvelle We visited the store twice and Carvelle was very helpful and friendly. Store has good collections.

We had a great experience with room consultant Carvelle today in the store. We came here after 1-2 weeks after initial consultation. He gave us detail tour of ashley showroom in greenfield. He really helps us to choose the product we want for our home

Amazing experience! Carvelle was extremely helpful and kind when helping us pick our furniture.

Carvelle was very helpful, knowledgeable, patient & pleasant as I tried out most of the store's recliners! He wasn't at all pushy and he knew his merchandise. I am hopeful that between his help and the comparing I did, that the recliner I decided on will perfectly suit my needs!

Jake was so nice and helpful!

My wife and I are having a 1 star experience with our latest couch. And noone from Ashley's seems to care or given us a call. When we reached out to our salesman on a repeated basis he just says to call the customer service line. Glad to know they don't care about their customers after the 3rd purchase. Or at all.

Came in looking for a bedset, Carvelle was wonderful and greeted me with all smiles at the door, showed me what I was looking for, and I got it! Thanks Carvelle!

Jacob Valdez was amazing! He helped us settle on a mattress that is going to make my sleep improved!

The store manager Adnan “Danny” Saed was phenomenal, very patient, not “salesy”, and very informative. We will definitely be back to work with him with our next furniture purchase.

Danny was very helpful, knowledgeable and very patient. Would definitely come back in the future!

Carvelle did a great job showing us all of our options until we found what we were looking for. He answered all of our questions abs was not pushy, which we greatly appreciated. Thank you Carvelle for your help.

Worked with Carvelle in getting new furniture for our living room. He was polite, related with us and wasn't pushy in any way. He didn't try to sell us outside of our price range which was really refreshing. We'll definitely be back to see him for our next furnishings purchase.

Garrett was our salesmen and it was great. He walked us through the entire process and helped pick out the bed that best suited us. He built rapport, answered and asked questions, just an overall fantastic experience. Was unsure of going to this Ashley as in the past my sales experience has been terrible to be frank but Garrett turned that around.

Carvelle was very knowledgeable and low pressure!

Jake was very helpful in helping me find a couch and I also got a mattress! He was very pleasant to work with! 😊

Jake’s customer service was awesome with helping me order my daughters bedframe.

Extremely Disappointing Experience – Beware of Misrepresentation We spent over $35,000 on furniture with Danny at this store. At the time of purchase, Danny was extremely friendly and reassuring, telling us everything we wanted to hear regarding delivery timing and coordination with our move. Unfortunately, that is where the positive experience ended. On delivery day, my wife and our two young daughters made a three-hour drive to our new home expecting all furniture to arrive as scheduled. Instead, the delivery team showed up with: A chair ripped in the leather A broken dining room hutch, which the delivery team immediately took back No mattresses at all Because we had no beds, what should have been an exciting first night in our new home turned into checking my family into a nearby hotel just so we could sleep. Danny later claimed he had told us from the beginning that the mattresses would not be delivered that day. However, the only email we received clearly showed that they were scheduled for delivery that day. I asked Danny to forward the original email proving the later delivery date. Instead, he sent a newly created email stating a different date. I again asked him to forward the original email—three weeks later, I still have not received it. During this time, we also received no proactive updates on our missing or broken furniture: The ripped chair (which the delivery drivers themselves documented and photographed at delivery) was suggested to be “repaired” rather than replaced—unacceptable for damaged goods delivered brand new. The dining room hutch is now on backorder. The coffee table Danny said would “hopefully” arrive with the rest of the furniture was listed on their own website as 5–8 weeks out. Danny assured us he had a “more accurate internal system.” Unsurprisingly, the coffee table is now also delayed by several more weeks. Additionally, Danny assured us the dining table we purchased would fit 12 chairs. It does not—it barely fits 10, yet another example of being told what we wanted to hear to close the sale. Throughout the purchasing process, Danny was eager, responsive, and attentive. Once the $35,000 charge went through and issues began, he became nearly unreachable and unresponsive. I don’t fault Ashley Furniture as a company—this experience reflects on the fact that they tolerate this level of service from one of their salespeople. Hopefully this review prompts change. Bottom line: Beware of Danny. He will tell you whatever you want to hear to make the sale, then disappear when furniture arrives damaged, missing, or delayed.

I had an excellent experience at this store, largely thanks to Jacob. He was incredibly patient as we navigated through different options, and he helped us find the perfect sofa for our home!

Jacob was the best! He helped us find furniture that fit our needs. He was friendly, personable, and patient as we discussed our options. We are really happy with our experience at Ashley!

Carvelle was an amazing salesman. He made the experience fun.

Carvelle was an amazing, salesman

My fiancé and I have been furniture shopping for a couple months and have been to several different furniture stores and no luck finding what we loved. I wish Ashley’s would’ve been the first stop because as soon as we walked in, the store manager Danny provided the best service! Left with our dream living room furniture and bedroom mattress! Made the process so easy and enjoyable, would absolutely recommend! Thank you so much!

I accompanied my sister and BIL furniture shopping and recommended every place except Ashley, and that was a mistake. With the help of Danny we received such professional and courteous service. The most not-pushy salesman I’ve ever met. He answered every question, twice - we left and returned. He ensured my sister and BIL got everything that met their needs. They picked out beautiful quality England furniture and a Tempurpedic mattress (which I highly recommend) - I know they will be happy.

Mr. Danny, Was great and I appreciate his time and effort with us.

Carvelle was very accommodating. He was patiently waiting for us to arrange for us to arrange for removal of our very heavy furniture. Thank you Carvelle

Danny was truly the best. I really appreciate him being patient with us while we searched for the perfect couch. Even after a huge mix up on our end with measurements he went above and beyond to get us situated before Christmas. Could not be more appreciative of Danny.

Danny from Ashley’s helped us for weeks to pick the perfect couch for us. Went above and beyond! Even let me nap on a couch.

Jacob at the Greenfield location is AMAZING!!! If i could give more than 5 stars i would! He provides top tier, honest service while making sure you get the best price possible...He saved us a bunch! which is why my boyfriend and I walked out with an adjustable base, mattress, bedframe, 2 night stands, a dressor and 2 purple pillows!! He also made sure to tell us about the financing options and helped us choose the best option and its interest free!! Thanks for all your help Jacob!! Your genuine care for your customers and willingness to observe and listen to the customers through the shopping process to make sure they get the best fit for them is why Tony keeps coming back! Our greatest appreciation goes to you for helping us find our new bedroom set!! -Tony and Reina! 😊

Jacob did an amazing job with my purchase. This is the third time I’ve made a furniture purchase with him. Got me a great deal and had a great time. Thanks.

Delaney was super helpful and delightful. She made getting my new sofa a breeze, listened to what I wanted and helped my find what I needed. Super excited for movie nights going forward!

I had a great experience, they’re the best

I got to work with Alyssa and had an amazing experience. Helped me pick out the perfect mattress. Made the process super easy and simple. Cannot wait for the perfect sleep.

Well, this place has provided such a great experience both in store and delivery! Recommend highly!

Had great experience with Ashle

Great experience!

Excellent product, great experience!!!

My mom went in this afternoon to look for couches and a headboard. Carvelle greeted us as we came in and was very helpful. Not pushy at all! He made us feel super comfortable and was a very genuinely nice person! If you go there, please request him to help you out! He goes above and beyond!

They definitely have some very nicely designed pieces, plus some furniture sets. Alot of great options & styles to choose from.

Carvelle was amazing!

My husband and I purchased a recliner couch and seat. Manny was our sales rep and was super helpful. He explained everything to us, the services offered, differences in couches we were interested in, financing options and more. Manny was never pushy and made us feel very comfortable. We left feeling excited about our purchase. Thank you Manny.

Scott greeted me at the door and made my purchase so easy. I knew what I was looking for and he walked me through a few options without pressuring me. I will definitely go back when I am in need of more furniture. Thanks Scotty!

I had a good experience at this store. Good selection. Sashay was great and helped me pick the perfect set for my space.

Very helpful and made sure to show us all the best deals especially on exactly what we wanted !

I had a very urgent need and Danny the store manager was able to help me out when no other store could. Absolutely amazing customer service and would rate this 10/5 if I could.

Had a terrible experience. Forcefully trying to set our limit higher than we wanted to get financing. Disrespectful and didn't explain anything. Went to bobs furniture and got what we wanted and the staff at bobs was way more friendly.

Earlier this year, we decided it was time to replace our living room couches. We visited a few furniture stores but didn’t enjoy how pushy some of the sales reps were. Our final stop was Ashley’s, where we were greeted by Alyssa, and she was absolutely wonderful to work with! Alyssa took the time to listen to what we were looking for, showed us several great options, and made thoughtful suggestions that perfectly matched our style and space. We purchased our new couch set in June, and it was delivered just before the 4th of July, everything went smoothly, and we couldn’t be happier with our choice. Thank you, Alyssa, for your professionalism, patience, and great eye for design! We highly recommend working with her and the Ashley’s team if you’re shopping for new living room furniture.

Went to Greenfield Ashley store. Dana was awesome to work with. She listened to what we were looking for and provided great customer service!!!

Carvelle coleman,was very helpful and patient,he made things very easy,a nice person.

Carvelle Colemen was a excellent salesmen. He was knowledgeable as well as patient ,and professional.

Carvelle Coleman

Manny from GRB had great service, made the process super smooth and easy.

Whatever it may be, came in, looking for some carvelle was the greatest person I ever met real good

Delaney was amazing and super informative. Would definitely shop again!

Delaney gave my husband and I an amazing service. Helped us choose a table for our dining room and helped us get the table before Thanksgiving. Highly suggest, 10/10 would come again.

Another disappointment location just like the one in pewaukee. My husband bought alot from them and when one item came damaged. Instead of replacing it like he wanted they said no they wanted to send someone to fix it and send a door to the damaged door of out chest SMH. Never again will he buy from any ashley store they are garbage.

Was shown everything we looked for and was patient as we made a decision. Very helpful and thorough with everything.

Kelly was excellant!! Great discounts will come again.

This review is five stars for Garrett and this location. I stopped in trying to avoid all sales staff (sorry!) with the intention of testing out some couches I was looking at online. Garrett introduced himself, gave me a flyer and said if I carried it around, no one would bug me and they didn't! Then I found some barstools that were not on list for the day. I went to find Garrett and he went way above and beyond to get me an insanely good deal on them. I even called back later to see if I could add one more, and he got me an even better deal on the last one because it was the last one in stock and they were discontinued. I will call to be sure Garrett is there before I go back to take a closer look at couches - it's so refreshing not to have high pressure sales, to talk to someone so knowledgeable, and to have someone really try to bring the cost down (and be able to do it). Huge thanks to Garrett, and to Ashley. Highly recommend this location, I will definitely be back.

I spent a considerable amount of money with Ashley to start furnishing my new condo. My furniture was delivered (white glove service) on Aug 9th, a couple days after my closing date so perfect timing. When the delivery showed up everything was in good order except for my bed. It was missing the slats. My best option was to get the part ordered and schedule a tech to come back to complete the job. Fine. I had to wait several weeks for the part but finally it came in and was supposed to be completed Sept 12th. The tech arrives and tells me I’m missing more pieces and leaves. I call customer “care” about next steps but I was told they hadn’t heard from the tech and would get back to me so nonchalantly and unconcerned. I finally called back, spoke to someone in customer care advising they would have to order the part. I went up to the store to see what I could do to expedite delivery. There is nothing unfortunately, maybe swap out the bed for a comparable one and wait for delivery. As of today, Oct 12th 2025, I am still waiting on the part and for my bed to be put together (white glove service!). No offers of discount for the inconvenience or anything like that. I’m still in the process of furnishing my place but looking for alternatives to Ashley. Unfortunately they’ve acquired Colders….

Great customer service! Carvelle was wonderful to help us navigate lift recliner choices. We have never purchased one before and needed the help.

Garrett was awesome. Stopped in just to window shop and he was great!

Ashley was the best experience! The salesman Scott was very helpful and made the choice easy:) Would definitely recommend Ashley Furniture and we will be making future purchases here as well!

Carvelle was wonderful! He took his time with us, he answered every question, and he was very respectful!

There was some nice furniture.

Carvelle has been amazing. We purchased a living room set and he gave us space to roam but was also available to answer all our questions! Customers for life!

Danny did a fantastic job!

Danny the store manager was extremely helpful and knowledgeable.

Alphonso was so wonderful. We had a great time swapping stories. He helped with furniture and a mattress to make my home comfortable after a long day at work

We had a great experience today with Alphonso Tools. He was very helpful, not pushy, and knowledgeable.

My mom got help with Kelly today; very good customer service & very good people. It seemed like we knew her for years lol. Got her price on the bed set. Thank you again, Kelly!!!

Samuel and Mario were absolutely the best they were so kind and so patient with us! Loved having them come help us we are extremely happy with the service and the furniture! I would highly recommend Samuel and Mario and Ashley’s!

Staff were very helpful!

To begin, I must emphasize the exceptional kindness of the employees at the Greenfield Ashley’s store. However, my review pertains to the furniture care protection they aggressively promote and sell. I incurred a significant expense of $249.99 on insurance that was ostensibly intended to cover accidental damage. Unfortunately, when I attempted to file a claim, I was promptly denied by their manager, “Gabby,” who displayed a remarkably rude demeanor. In essence, it’s fair to say the policy is deceptive and they mislead customers about what the policy can do for customers and claims are unlikely to be successful. Therefore, I strongly advise against purchasing the insurance, regardless of how persuasive it may be. While this review is primarily focused on a third-party service provider, I believe that Ashley’s furniture company is aware of the nature of the individuals they collaborate with and continues to work with them. Having recently acquired a new home, I have made the decision to refrain from purchasing or recommending any family or friends to Ashley’s. Furthermore, I have recorded the call with FCP supervisor Gabby. (If anyone is interested in hearing it, please let me know, and I will send it to you.) This recording will allow you to assess whether my concerns are exaggerated.

Al Tools was awesome. He was able to find exactly what we wanted. Great salesman. Thanks Al!

Carvelle our sales person was great to work with. He was knowledgeable, thorough, and provided us with budget friendly options which we appreciated.

Read bill close he charged for protection insurance without asking us if we wanted it

Delaney was so sweet and professional!! I had soooo many questions about like 20 different things and she had all the facts, she was so helpful and absolutely amazing, she helped me get my first ever purple mattress and made the most out of my experience at Ashley’s! 10 stars if I could!!!!

Outstanding customer service with Carvelle!! Will be returning soon to work with him again

One experience can really sour the visit and it did for me. We went in to look for new furniture (when we had none) and got the most aggressive, manipulative, and inauthentic sales approach. We just wanted to see what options we had, and it turned into the sales woman pressuring us to get a couch, one that wasn't even in stock for the foreseeable future, and doing all the typical sales techniques that made me want to leave so bad. Ultimately didn't buy anything, and haven't been back.

Carvelle & Danny were BOTH truly a blessing. They are truly awesome, kind, caring and emphatic. I have been through a huge trauma with storm damage and I came back to finish buying the rest of my furniture and they took such good care of me. I am so grateful 🙏 🥲 God bless them and thank you Ashley.

carvelle was amazing he is great at what he does and he listened and was very humble

Garrett Anderson was a phenomenal sales person with great attention to detail and focus on what I needed and wanted. I came away excited about my purchases of bedroom and living room furniture for my new apartment!

Great

Armando was a great help. Was able to make some major purchases for our new house at a great price.

Just had my Ashley furniture exchanged delivered by Jose and Christain. They did an EXCELLENT job and work very well together and get an A+ on their work!!! Went much faster and easier then original delivery. Thanks again guys!!!

Low quality furniture and low quality service & repair. I will never get furniture from here again

Mario and Samuel very great job they are excellent highly recommend

Armando was very kind and informative while shopping at the store. He spent a lot of time answering all my questions and showing different options within the criteria I was looking for. He gave me his business card and was very easy to contact and responsive. He helped me order by phone. Upon receiving the bed set there was a misunderstanding but once contacted, Armando remedied the situation in a timely manner and I am very happy with the outcome! Great service all around!

I was out shopping around for a couch. I have been to three different furniture stores. The last story went to was Ashley‘s. My sales lady was Delaney. She was extremely nice And knowledgeable about the furniture and the structure of the Material and frame Delaney was not pushy at all compared to the other stores I’ve been to. she went above and beyond and got me a little more off the quality of the furniture. Excellent I have shopped previously at Ashley‘s And I will continue the shop there. Thank you Catherine

Super friendly, cleaned up after themselves. Very professional!

The delivery guys from the Greenfield Ashley store in Milwaukee were fantastic. Excellent customer service, very friendly and courtesy!

Disappointing Experience – Poor Quality Product and Unhelpful Customer Service We purchased a sofa and loveseat set from Ashley Furniture on March 2, 2025, and unfortunately, our experience since then has been incredibly disappointing. The furniture began deteriorating almost immediately — the material started ripping and separating, and the cushions became misshapen and defective. Despite two service visits (April 28 and July 2), the issues have continued. The upholstery technician even confirmed during the second visit that the material is poor quality and the cushions are overstuffed, which is contributing to the tearing. We’ve attempted multiple times to resolve this directly with our salesperson, Danny, and his manager Liz. Despite promises to escalate the issue to the manufacturer and warranty group, we never received follow-ups. Multiple calls and emails have gone unanswered. We even requested to exchange our defective set for a more durable one and offered to pay the price difference, but received no meaningful help. Ashley Furniture sold us a defective product and failed to stand by it when problems arose. We’ve wasted time and energy trying to fix something that should have been addressed responsibly and professionally. At this point, we cannot recommend Ashley Furniture to others and will not be purchasing from them again.

Brandon and Bo were great

I don't think I'll be buying anything else from Ashley Furniture. $8,500 for a bed and they didn't tell me I have to remove the old one before they'll set up the new one. I'm now screwed til Thursday and extremely pissed off.

We love Ashley store! And Carvelle did a great job today, really patient and kind, he knows how to sell

All i can say is Carvell Coleman did an AMAZING job! He was so helpful and even fixed payments for me to see what my best options are. He went above and beyond to make sure i left satisfied and knew exactly what i was getting myself into. Huge shout out to this location for being so helpful and beyond explaining everything for me. He deserves an amazing temperpedic pillow!

Excellent care.

Ashly delivery guys came out for delivery, Jose and Christian with exceptional professionalism. Very satisfied with their performance and very nice people. I would definitely recommend those two coming out to deliver for your guys next delivery!! Great teamwork!!

Carvelle help us out and was help good and great guy

Great sales team that work together to provide impeccable customer service! Not pushy

Joel and Scott set me up and did a fantastic job! In and out and my new bed looks and feels amazing! Thank you!

Great service and wonderful delivery.

Great furniture store with a wide selection! Carvelle Coleman, our room consultant, was incredibly helpful and friendly—he made the whole experience smooth and enjoyable. Highly recommended!

We had a great experience! Carvelle was great, he answered all of our questions

Alphonse was beyond helpful and very informative with each piece that we were interested in.

AL was so helpful in our shopping experience at Ashleys on 27th street. He is very professional and knowledgeable at his job. Thank you AL!

Zach John Wyatt were amazing delivery guys !

I recommend everyone to ask for Armando Perez! Very helpful and nice guy.

Carvelle was excellent and helped us find the perfect recliner for our nursery! Highly recommend and we had a great experience!

Great customer service by Laren no pressure very helpful and very easy to work with and informational on our custom order.

Worked with Carvele. He was great, no pressure, steered us to the area of what we wanted to spend and answered all our questions. Great prices and large selection. Would definitely purchase again from here!

Had a really good experience with Danny / Adnan. Very knowledgeable and went above and beyond to help me find the perfect living room furniture and gave me the best prices available . I recommend coming here as their services very friendly and helpful and really good prices.

Great customer service, great furniture selection, great prices! Quick and easy in and out shopping experience:)

They are very unprofessional, first the shipping company tossed the couch off the truck and after I requested a replacement they sent a tech to "fix" it. They refused my replacement even when I reported this not even 10 minutes after they moved the couch in and on top of that I purchased a warranty... Save your money this place is a joke

Cavelle did a nice job helping us choose our bedroom set. Stuck to our budget, style, and preference needs. We love purchasing at Ashley’s!

Jacob Valdez helped us today and did a amazing job!! He was helpful, explained everything for the best understanding! Highly recommend him and ashley!!

We were helped by carvelle,he made it a very good experience. Very friendly and helpful.

Carvelle was excellent. Made the process extremely easy! He was very thorough and went through all of our options. We did end up buying a bed for our kid too. 10/10, would recommend working with Carvelle!

Carvelle was excellent to work with!

Carvele was fantastic and extremely helpful.

Carvelle and Delaney was fantastic in helping me out. Made my purchase with 2 awesome sales reps

We had a great experience recently at this Ashley store. The staff we worked with were knowledgeable, friendly, and helpful but also just let us wander around looking too. We felt there was always someone available for questions, but no one actually hovering around us or pressuring us to buy something. We found a couch and a coffee table we liked, purchasing was easy, scheduled the delivery, and had it delivered pretty quickly to our house. The furniture looks good. Pleased with the items and the service. We've bought other Ashley furniture in the past and it's held up well for many years. If you're looking for lots of options at this price point, I think it's worth checking out this store.

Soon as I walked in Carvelle helped me right away. Great experience.

Jodie Boldin is an awesome seller. She is incredibly helpful.

Jacob was fantastic!

Very professional knowledgeable informative and efficient! Happy customer

Carvelle was extremely helpful as I was stuck a few times! He definitely made things easier

We worked with Jacob V. He’a was helpful, honest and gave us a great deal on our bed and couch!

We got a sectional and TV stand from this location. Alyssa was so kind, professional, and helpful! We will definitely be back.

Quick and easy, Jacob provided great service, really appreciated his time. He let us take our time to browse around before we made our decision. We picked the nice cozy couch for our new place and Jacob made it really easy for us to select the one that will fit for our living room. Thanks!!

We had a great experience with Brad , flawless delivery, very happy!

Jacob helped my boyfriend and I get a great deal on a mattress and an ottoman. He was very helpful and thorough. Would definitely recommend him!!!

We bought a dining room set from the Greenfield location and everything was an outstanding experience. Laren was our sales person and did an excellent job showing us what we wanted to see and understanding our options. When it was delivered there was a small nick in one of the chairs and Steve and Joel went ahead and made sure we were taken care of and knew all our options. Something that another company may have tried to hide. I appreciated their upfront, forward and most of all honest approach to the issue. You can always judge a company on how they stand behind their services and products. These three gentleman are the reason I will be back.

Scott and Joel were great. On time, courteous, setup was quick, took empty box back with them. Keep them on your delivery team!

Scott and Joel did an amazing job. They were very friendly and didn’t mind all the questions I had.

Ethan helped my family and I decide on a bedroom set and mattress. He was very helpful and kind. We appreciate it!

Danny was such a great help. He assisted us with everything that we needed and more. He carefully explained everything in detail and assured us about our purchase.

Adnan took great care of us. Great Customer service and extremely respectful. Great prices and flexibility. Thank you!

Great shopping experience. Look for Laren. He's extremely knowledgeable and will take care of you without being pushy.

Danny has been exceptionally helpful, probably the best experience I had shopping because of him.

Great experience and Danny was phenomenally helpful!

Carvelle helped me find my recliner! Very fun and all smiles!

Carvelle was very helpful! He helped me consider options while also not being pushy about my choices and made sure I was able to get protection on my new couch to extend the life.

Danny the store manager is a really good and helpful person he help us to get the best furniture and deals possible for our family . He is a really good seller and patient person who explain everything in all the process.

Garret Anderson was awesome. Highly recommend

Laren was wonderful. Knowledgeable and friendly. Great experience at Ashley!

Shout out to Lizzie and Alo! These two ladies took the time and effort to help me find what I was looking for in a dining room!!! I am beyond satisfied.

Carvelle was a great salesman who spent a lot of time showing us many options. Excellent personality!

Horrible customer service delivery drivers were cussing fighting. I have it all on video and I went to the store to speak to a manager open to resolve the issue, but no help. I recommend everybody to not go there. they wouldn’t help you if you had any problem. They’re only there to sell you.

Excellent service from Carvelle Coleman. Happy to have his help finding what we were looking for.

If you come to Ashley, ask for Danny Saed-Awesome customer service, very helpful, explained everything, gave space when needed, and answered all my questions!

Great and very informal.

Lots of help and very polite.

The team that took care of us were wonderful! Lots of knowledge!

I’ve been a loyal customer of Ashley Furniture for years, but my recent experience was beyond disappointing. On Mother’s Day Sunday, I went to purchase a $400 sofa for my mother. Despite being told a couple of weeks earlier that they would cut the delivery fee in half, they refused to seek the couch without the $200 delivery fee just because my mother lives in an apartment. This was for a single item, not a whole set, which makes the fee absolutely unreasonable. The inconsistency and the misleading information left me feeling like I was lied to, and I’m still baffled as to why a single $400 couch warrants such a hefty delivery fee. This experience has seriously changed my view of this store, and I won’t be returning. Also I highly recommend others to not go there. Same inventory in other stores with delivery fees $89.00. I thought the sales guy Carvelle was nice until I realized the whole thing was a game. He said the manager would call she never did. Avoid this place.

Laren is the best of the best! Excellent at what he does, knowledgeable, patient & will help you with anything you’re unsure about! Highly recommend you ask for him when you visit! Thanks for everything Laren!

Dana was great she is so good at her job and Her Manager Adnan”Danny” was very helpful

This place was amazing. We worked with Dana & she knew exactly what I was asking for & helped a lot & Danny was absolutely amazing and gave us an amazing experienc!!. Will definetly be coming back

Carvelle did a great job helping us and navigating the finances

Great Service! Our sales person Carvelle was knowledgeable and personable.

The drivers Alex and Cody came through and made right on a previous mistake made by someone else . They were great fast courtious and on time

We had an exceptional experience at Ashley's. The store manager, Danny, did an excellent job finding us a bed that was perfect for us and matching what we felt comfortable paying. I would recommend him and Ashley's furniture in Greenfield to anyone.

Adnan”Danny” the man he always great and helpful We will come back again for next purchase ✔️

I recently purchased couches from Ashley Furniture and had a great experience. The sales associate Laren who helped us was incredibly personable, attentive, and made the whole process easy and enjoyable.

They had the exact table we were looking for! And Customer Service was quick! We're very happy with the table and the great service.

"I am extremely disappointed with my recent experience at Ashley. I feel like I was scammed into purchasing a new furniture set, and now that I'm experiencing issues, they are refusing to provide any repairs or assistance. The customer service has been unhelpful and unresponsive. I strongly advise potential customers to be cautious when considering a purchase from Ashley, as their after-sales support is severely lacking."

Lauren was amazing at helping us choose a new sofa and loveseat!

Laren was fantastic. He helped with all the questions we had and made the process simple and pain-free

Danny was great he helped me picked sofa sleeper for my mom

Al was the sweetest, nicest salesperson a customer could ask for!!

Had Alex & Cody deliver a couch and entertainment center. SUPER FAST. It was in and out!! Introduced they're self and got everything in carefully and setup. Afterwards made sure to ask if I wanted to check it out to make sure everything looked how it's supposed to. Excellent service👌🏾

Danny was awesome I am very satisfied with my purchase I left the store very happy

Danny was a excellent sales men

Adnan “Danny” Saed great experience with him, he took care 🤝

We worked with Dana and she is just incredible!!! We are an engaged couple and we are furnishing our new home. We needed a couch and a dinning room table. Dana took us through so many options and was so patient while we chose our favorite pieces! She has absolutely gotten customers for life as we slowly furnish our new home! Thank you Dana for making our day special and giving us the best service possible!

Al was very helpful in us selecting a new couch for our home. He was very kind!

Al was very helpful to us while searching for a new couch for our home. He listened to what we wanted and provided us options that fit that. He was also very personable and kind!

Al made my experience wonderful. He showed me all my options and got me the best price and payment option!

Dana did a great job of showing me around the first time and getting me the best deal.

Al is the best.He was so great

(Translated by Google) That's awesome (Original) Al esa awesome

Jake did great!!

Great experience, in and out quickly and able to find what we needed/mix and match dining room sets. Carvelle was very helpful :)

It was great experience Carvelle was very helpful and made my stay quick and easy.

Al Tools helped us furnish our whole house. He was patient and more than willing to go the extra mile to get us the most comfortable stuff that met our needs at the most reasonable price!!

Adnan “Danny” Great person he did a really good job helping me and my family pick out furniture.

Danny worked with me and my family he was such a help. Ask for him he will help

ADNAN was the best, he helped me and my family with the furniture and payment plans. GO ASK FOR HIM!!

Danny was great we will come back for our living room set

Great customer satisfaction and service. I am definitely coming back for my next purchase with AL the room consultant at Ashley furniture store. Greenfield location

I had an amazing experience at Ashley Furniture, thanks to the exceptional service provided by the manager, Adnan. From the moment I walked in, he was incredibly helpful, patient, and knowledgeable. He took the time to understand exactly what I was looking for and guided me through the options that best fit my style and budget. Adnan made the whole furniture buying process smooth and stress-free. He answered all my questions thoroughly and made sure I was completely satisfied with my choices. His professionalism and friendly attitude really stood out and made a big difference in my shopping experience.

Al Tools was very helpful and pleasant to work with and very patient.

Ok for carvelle was great 👍

Al help us create a wonderful home go see him!!!

We came from out of of town and Al Tools got us just what we were looking for! See him!!!

We went to Ashley and Al took us right to what we were looking for we the best cost go see him you will be glad

Excellent experience with Al. He was so helpful!

I came in not knowing what I wanted, Ethan was at the door ready to work. He was helping me decide on color, size, he even helped me with measurements, making sure the equipment I picked would fit in my house. I went home got the measurements came back and he went over everything we picked out to make sure I got exactly what I wanted plus he made sure I was getting all of the deals. Working with Ethan was amazing, thanks to him I’m happy with my decision and happy with the price. Thanks to Ethan and his team!

Ethan gave phenomenal assistance. I recommend coming in and asking for his help

Al Tools was the best salesperson we met!!!!

Dana is the most fun. Loved how she guided me to the pieces I settled for. Lovely personality!

Al is a great salesman See him for your next deal!]

Jodie was so amazing and helped us find our first couch!!!

This came out of the box like this. Contacting the store to get it replaced. We just picked it up today. Looks like someone dropped it.

Dana went over and beyond to help me. Excellent customer service!

IN A WORLD… WHERE SLEEP WAS CRAMPED… Two restless souls dared to dream bigger. Wider. King-sized. Starring my girlfriend, me, and introducing… Ethan: a young mattress consultant with zero sales, one name tag, and a heart full of potential. Alright, lemme tell you about this kid Ethan, alright? So my girlfriend and I walk into this mattress store, right? We’re lookin’ for a king-size bed because we’re sick of sleepin’ like two raccoons in a shoebox. I’m thinkin’ this is gonna be a nightmare. Pushy salespeople. Weird lingo. Too many options. I just want a mattress that doesn’t feel like it’s judging me, ya know? And then—boom—we meet Ethan. This kid? He’s like 12. I’m kiddin’, but seriously, you could tell this was his first day. He’s got that nervous energy, like a golden retriever who just got hired at Best Buy. And I’m thinkin’ “Aw man, here we go.” But you know what? The guy crushed it. He was walkin’ us through all the beds like he’s been doin’ it for years. Memory foam, hybrid, firm, plush—he’s throwin’ around terms like a damn Sleep Scientist. At one point, he goes “This one’s got cooling gel,” and I’m like cooling gel?! What are we, astronauts? But here’s the kicker—it was his first sale ever. OUR mattress. HIS first sale. It was like this beautiful moment where none of us really knew what we were doin’ but we were doin’ it together. And now we’re sleepin’ like royalty. Spread out like lazy bears on vacation. And every time we lay down we think, “Ethan made this happen.” So if you’re in the market for a mattress and wanna support a future legend? Go see Ethan.

Ethan was absolutely great! We were his first sale ever! He was confident and helpful the whole time! Thank you so much Ethan! Good luck!!!!!’

Rude and not interested in making a sale must not need to make any money

I ordered a sectional and king bed set totaling over $5000 at the Greenfield Wisconsin location on 3/8/25. I received my delivery back on 3/18/25. The technician Ramon came with damaged storage bed drawers day of delivery. He told me ordered me new ones They sent replacements for that about 4 weeks later. Then my actual bed frame broke and so now my mattress has nothing to support it. I feel as though the set was defective initially as again the storage bed drawers arrived damaged. The day the technician Houa came 4/15 to install the new storage drawers on my bed is the day the bed frame broke. I reached out to customer service and spoke with Becky at the Steven’s point location who has been very unhelpful! It’s very disturbing to say the least! I will include pictures below. I reached out to Becky 4/16 called back and spoke with another lady 4/22 and then again today 4/29 spoke to Allison who stated Becky is her supervisor when I requested someone higher up……and NOTHING. Becky has not even attempted to text me back or call in regard to this but she stated I will get back to you asap on the first contact 4/16/25. I feel ripped off!!!!! Someone needs to reach out to me or I will be taking you guys to court! I have proof of everything I am mentioning and it won’t be great at all. I heard bad stories about Ashley furniture on TikTok and now look at me experiencing this nightmare myself! This review was done 4/29 and here it is 4/30 I’m editing review to add this… I’m trying different phone numbers and spoke to Allison again who says Becky is her only manager and she is away from office in training and that’s probably why she hasn’t gotten back to me. ARE YOU SERIOUS? I reached out to Becky 4/16 not this week! This needs to be resolved for me immediately and I should not be placed on the back burner as I am out of money and left with a defective bed!! How do I contact you directly with a private message? I can’t do that from this Google review! I’m going to need more information because no matter what phone number I call it’s all being routed to the same place and no one is helpful!

Awesome Customer Service! The store manager Danny was great

Adnan "Danny" was very helpful Excited for new recliner

We bought a new house from Veridian homes and Ashley store was recommended to us. We bought sofas for the living room , a dining tables and chairs and outdoor set for the patio. We received the Furniture but we were very disappointed- there are defects in almost every thing . 1- tear in the chair and a half, 2- dining table isn’t expanding, 3- two of the dining chairs have stains.. this is what we noticed and the delivery team proposed solutions. Today we were supposed to receive the replacement of the 2 dining chairs - we were shocked to see that they brought back the same chairs with stains. I sent a text message to the sales person ( Garret) who sold us the furniture and tried calling him but he didn’t reply to my message or returned my call. We thought Ashley is a high end furniture store but unfortunately our experience says otherwise

GARRETT ANDERSON, was great helped me as soon as I was in the store, told me and showed me everything I wanted and what were options on the furniture I wanted! Great service!

Our salesperson Carvelle was very informative and personable during our search for a power lift recliner. No high pressure sales pitch or tactics to purchase any item. A good selection of chairs at reasonable prices made for an easy purchase. We will definitely make Ashley Furniture our go to furniture store for future purchases.

This place is more than just lucky to have Carvelle Coleman in their store, he was truly an amazing person, he didn’t feel like a salesman trying to sell you product, he really went in depth to understand what we were looking for when we didn’t even know for ourselves. This was the first time buying furniture as a couple in a new home, so having Carvelle become part of the process we became lucky ourselves too. Carvelle, thank you so much! Thank you For finding us the perfect pieces and for staying after hours until we were finished, buying furniture we thought it was going to be stressful but you made it so much fun. I can’t thank you enough for the dedication you gave us.

Danny was wonderful to work with and showed us quite a few options. We purchased the perfect outdoor sectional!

Danny was awesome!!! Helped us find exactly what we were looking for

Bradley was a great experience thank you so much Bradley

Danny helped me pick out new living room furniture for my new house. He offered great design input and was very knowledgeable about the product. Excellent customer service, thank you Danny!

Garrett was super helpful in finding the perfect couch for our new place. It fits the space and style perfectly. Great eye and even better taste. Highly recommend!

Garrett and Danny are so amazing! Garrett was so helpful and I am so thankful for him:)

I LOVE GARRETT!

Danny was fantastic! He was very efficient and paid attention to what we needed and showed us exactly what we liked. We will definitely come back for any future furniture. He has a wonderful sense of humor.

Laren was extremely helpful and kind since the moment we walked in. He helped us find exactly what we were looking for. Answered all of our questions with kindness and it was easy to work with him. We feel very satisfied with the service that we received. Thank you Laren!

So burnt out shopping for couches after a weeks long trial & error search. Adban greeted us as soon as we came in but promised to give us space & he did! We spent a long time looking and thinking and when we were ready to check out he was with us immediately & got us through the process very quickly.

Adnan was very helpful and informative:)

Store Manager, Danny was GREAT! Every staff member was awesome, professional and helpful. Our experience in the Rockford Ashley store along with Bobs and Slumberland were horrible, we felt attacked & rushed. Plus no one listened to what we wanted or needed. We will only shop at the Greenfield WI. Ashley store going forward! Thanks again Danny and Team!

Danny was very helpful when it came to getting me furniture. Everyone was very nice!

Danny was great he let us walk around without bothering us we did find great deals and he helps us with financing

Great experience with Adnan ‘Danny’ at Ashley’s He is not pushy

Adnan ‘Danny’ was great he helped my daughter to pick the Right mattress for her Ask for him when you shopping at Ashley

High level customer service, friendly, knowledgeable, we roughly recommend this place, Adnan helped us and we give him 5 stars

Danny was wonderful to work with. He listened to what we wanted and found the perfect couch for us.

Danny helped my kids pick out their furniture for their first apartments. He allowed them time to choose and didn't force any up-charges. Would buy from him again.

Danny was wonderful! He was so helpful with showing us all the options. It was an easy process purchasing my first couch. Thanks!

Danny was exceptional helping me and my fiancee pick out our first couch for our new apartment. He left us time to explore on our own and then helped us with his knowledge for picking the right one for us. Would recommend buying from him again!

Great experience with Danny He is great 👍

Consultant Jacob was great. Very helpful and informative. He was even there to answer my after purchase questions, with timely responses.

My experience at Ashley was great thanks to Manny. He was very helpful in finding end tables and a dresser that fit in our space and in our budget and made the shopping process smooth. Could not recommend this store enough.

My experience today has been wonderful! Associate Garrett was such a pleasure to work with & a nice salesperson.

Wonderfully experience gave us awesome discounts! Excellent customer service. Thanks Adnan!

Danny was great and extremely helpful. Will be back

Danny was extremely helpful with our purchase of a sectional today, he was very easy to work with and even re-arranged the sections for us to see what ours would look like! Please ask for Danny when you shop here!!

Carvelle C took the time on Friday to show us options for a reclining sofa, explaining features fir each. Always with a smile, professional. Knowledgeable. No pressure when we informed him we needed to go home and measure. Of course, we went to a competitor. We went back today and purchased not only the sofa but the mat matching chair Obviously we were impressed by Carvelle and pleases with his customer service

Carvelle was a great salesperson. Very good experience. Bought under the name Arlene Kasten

Awesome experience with Danny and the team at the Greenfield store. He walked us to the area we were looking for, and left us to look, but was available for questions and help. He helped us find lower price options on the items we were purchasing. The store was very clean and nice and furniture reasonably priced. I’ll definitely shop here again!

Manny was very professional & great with helping me decide & choose what types of furniture would be perfect for my apartment.

Been having problems with my order since I received it trying to see if I can send it back I spent too much money for these kinds of problems SAD

Mr. Carvelle, was very attentive to our concers for what I was looking for. I felt at ease, when we gave me ideas and options. I totally recommend 👌 👍

Garrett was phenomenal, he took the time to listen to what we wanted and help us find the perfect living room set not just the expensive one. It felt like we were working with a friend and not a salesman.

Garrett Anderson was such a breath of fresh air when it comes to furniture sales men! He helped pick furniture for my space and not just something I liked. We searched until it was both something I loved and something that made sense in my space!

Jodie is the best!

Carvelle was great! He was super helpful and personable. Thanks so much!

Tyler, Jack and Scott did a great job delivering my two mattresses. They were

I took my mother shopping for furniture at the greenfield location entering 15 minutes to close. Carvelle our salesman assured me that it wasn’t a problem, while I volunteered an explanation, and served us as if we came in at the top of the morning. He met all my moms needs and we walked away with an awesome price ( about $500+ less than Bob’s for same style) even before he applied the scratch off coupon which he let her pick before showing us anything. He had a great personality, vision and patience. Thanks Carvelle you rock…. The Fields family

Danny wasKnowledgable and experienced. He didn’t make us feel pressured to buy.

We don't know if they think everyone that walk in the store go there to just walk around but I would never go there again after 20 minutes at this location we have to walk out no one say anything or even try to help us not even say a word to us feel like they profile the people that walk in like a Hispanic we feel like our business did not matter fo them so we left because all the sales reps pass by us and don't even look at us funny they all have a tablet on there hands but not ready to work. Don't go to a place where you have to look around for someone to get there attention. Worse customer service ever. We took our business to steinshafels where they make sure the minute we walk in they make sure we was help. That's what matters to us the service we got all that wee need there. Thank you Ashley's for nothing.

Garrett are sales rep was honest and helpful. I like the selection and prices. Was not happy about not knowing when the sofas were going to be available for pick up.

Manny helped us a lot with our purchase! He was very easy going and helpful with our process. He made sure we knew what was going on and the whole process was very smooth with him. He was also very funny, i recommend him!!

Manny was super helpful and nice. Highly recommend going to him if you need anything.

Garrett was impressive from our initial meeting! He asked the right questions and listened intently to what we want and didn’t want in our new home. Garrett is beyond an asset- he was born with the gift of relatability. With open conversation and careful consideration he showed us every option and walked us through every bit of our experience at the store. We are so grateful to have met and worked with Garrett- what a professional and absolute standup person!

Working with Garrett was great!

Garrett was extremely helpful, patient and fun to work with! Definitely recommend this location and Garrett!

Carvelle

Ordered a couch it was brought in a week later then it was the wrong color then they shipped it and delivery was way later than the time window they said had use emergency time off work to wait for a couch this is unacceptable service! Never again will I be wasting my time !

Danny is best sales person ever. Highly recommend

Danny really does an amazing job!

I love my king size bed! Very comfortable and good quality. I specifically want to that Carvelle for his assistance. He was a big help with deciding which mattresses suited my needs! If you want the best salesman ask for Carvelle, he will definitely get you right!

Laren was a very helpful associate. Appreciated the prompt service.

Jose and Daveon were friendly, helpful and completely professional. Furniture looks Great! Arrived without damage or any issues. Great eye candy😜

Great experience, very professional team, thank you Mr Laren Great seller

Repeat customer! We got everything we needed and more with Manny's help. He was professional, funny and perfectly married our wants with needs. Cannot wait to lounge around in our new furniture, and will be back for more!

Store manager Danny and Rawwan were amazing! So excited for my new couch!!!! So knowledgeable and down to earth!

Thank you for the wonderful service Danny! So welcoming and we found exactly what we needed!

Danny was awesome and very helpful.

I had a great experience at the Ashley store thanks to Manny, our salesperson. He was incredibly helpful in guiding us through the process of selecting a reclining sofa that fit perfectly within our budget. Manny took the time to explain the features and benefits of the sofa, making sure we understood why it was such a great deal. His knowledge and friendly approach made the entire shopping experience stress-free. Highly recommend Manny and the Ashley store for anyone looking for quality service and great deals!

Manny was super helpful to get our sofas. Helped us choose the right sofa financially and get us the best deal. Overall a very good experience.

Super helpful staff! Great prices and Manny was super helpful and very friendly. Will be back again

Not recommended store to buy anything from them they just care when u buy then after never care .

Dana was very helpful, informative and Patient! We had a Great experience!

I’ve had a few issues and some bad experiences every time I shopped at this location, but I couldn’t bring myself to leave a negative review—because every single time, Danny was there to help. He’s always gone above and beyond to make things right, and his professionalism and calm attitude really stand out. If you ever run into any problems, I highly recommend asking for Danny. Thank you, Danny, for being a reasonable and helpful person—you truly make a difference.

This is my first time leaving a review ever. Which proves a lot.... do NOT purchase anything here. All the sales workers want is commission. They do not care about you and fixing their mistakes. My Dad called Danny, "Sales Manager" (works at this location) to cancel his order as he no longer needed it. Dad talked with Danny for a long time and he kept pushing my Dad to not cancel his order (obviously wants his little commission) and my Dad kept telling him he wants to cancel his order. Danny did whatever he had to do in the system to cancel the order and told my Dad three times the order was cancelled. Well, turns out Danny did not cancel the order. My Dad only found out because his bank called and said he has an overdue bill and has to pay about $11,000. My Dad has called this store to speak with a supposed manager named Liz and she has not called him back. Danny is dodging my Dad's calls and texts because of course, why would Danny own up to his mistake and take accountability? I used to LOVE Ashley Furniture. But after this situation and their poor customer experience, this place is not worth it. This is completely unacceptable and disgusting.

(Translated by Google) They sell you protection that's a fraud. When they offer you protection that doesn't cost $20 or $50, they tell you everything will be covered, and it's all lies! You call to file a claim, and nothing is ever covered. They make a thousand excuses. Their protection company is garbage! If you want to save money, don't buy it because it won't do any good. I don't know if the sellers earn commissions for selling the protection, but they make promises, and it's useless. Not even the smallest details they boast on their website. The first photo is what they claim to fix, and the second photo is my couch, and it's not covered! So, it's false advertising. (Original) Te venden protección que es un fraude. Cuando te ofrecen la protección que no cuesta $20 ni $50 te dicen que todo cubrirá y son puras mentiras! Llamas para hacer el reclamo y nada nunca está cubierto ponen miles de excusas. Es una basura su compañía de protección! Si quieren ahorrarse un dinero no la compren por qué no servirá de nada. No se si los vendedores ganen comisiones por vender la protección pero hacen promesas y no sirve para nada. Ni los detalles mínimos que presumen en su misma página de Internet La primera foto es lo que ellos presumen que arreglan y la segunda foto es mi sillón y no está cubierto! Entonces falsa publicidad

Just don't have what I'm looking for

Jack and Donovan were an awesome crew. They had to swap out several large heavy pieces and the did it with care and a smile on their faces. Give these 2 a raise!!

We had the most bizarre and terrible experience. Order our daughters’ bed from there. We were told they will deliver and assemble. The delivery guy right away said that this bed set is of the particular kind that they can’t assemble. Ok, if they knew it beforehand why they lied. It all seemed like they knew all along that wouldn’t be assembling it. Really disappointing and terrible experience.

Jacob was able to direct us to what we were looking for and worked out a great deal.

Jacob was incredibly helpful through our whole process of looking for a new couch! 10 out 10 would recommend him to anyone!

Jack and Frankie did a phenomenal job delivering my furniture. I appreciate the wonderful customer service!!

Jack and Frankie delivered our new furniture today. Great guys. Very friendly. Excellent customer service! Well done guys. Thanks

Jack & Frankie were great. Asked me where I wanted the new furniture, efficient, and respectful of my home.

Jack and Tyler were great!!!

I had a fantastic experience at the couch store! The sales staff were incredibly helpful and knowledgeable.He guided us to an amazing couch that perfectly suits our needs. Highly recommend visiting this store for your furniture shopping! Thanks you GARRETT

Garrette gave us the attention and helped selected a couch that both fits my budget and need.

Went and purchased a sectional and loved it. Placed it for delivery because of how good they made it seem since they put it inside for you and everything, scheduled for a day at 2 oclock pm. That being said, we didn’t ask off for the day at work and assumed we would be there on time since our shift ends at . Day of, they text us late saying they ended up cancelling a few deliveries and would be there earlier around noon! And we said we wont be home until 1:20-1:30. They agreed and still arrived at 12:50-1 pm saying if we weren’t there in 15 minutes they were leaving. We tried to get ahold of the number and couldn’t get through, we tried calling ashleys at LEAST 5-6 times and no one would answer until finally they did. Once they did, we explained the situation and they blamed us saying there wasn’t a set time on deliveries and it would always be estimated or random. And also that they can’t deliver our couches until almost two weeks from now. UNBELIEVABLE. Save your money and don’t do husiness with them. Customer service is horrible.

Jose and Jessy were great! Wasn't an easy delivery but handled it well! Very professional. And I can't forget carvelle the salesmen, he really helped me with my options. He did a great job.

What a nightmare to buy something. We spent almost 20 minutes at check out to buy a bed frame. The questioning they do is so unnecessary and annoying. You cannot pay and go(like other store).

Good experience on the store very helpful

Would not recommend purchasing there. Ordered furniture before Thanksgiving, told it would be delivered in time for our Christmas party.... Took half a year to finally receive everything..... They gave us a $100 gift card as an apology that we can only use there. Will never be back, as I'm sure they knew, so it's a worthless gift card to us. They lied to us repeatedly during the process. Avoid at all costs

Garrett Anderson it was an amazing my fiancé and I have been looking for an upgrade to our bed for years now. In every place we go two thousand three thousand just well, out of our budget, we did some online shopping and found some options, and while we found one that seemed ideal garrett helped walk us through trying out a mattress of that quality, showing us the pros and cons, it ultimately helped us make a decision on a better note, more comfortable mattress, it's still within our budget and helped us. Ensure the 10 year warranty, please. At the point of purchase would recommend anyone. Go back to this location and seek out Garrett. Personally. Further, next furniture purchase or bedding purchase. Thank you.

If I could leave zero stars, I would. I purchased a bedroom set in November of 2024. I used my Ashley Credit Card. The sales person, Jacob, told me that with my card I qualify for 60 months interest free. That was the first screw up as he put me into an interest bearing promo. My delivery was a nightmare. Not only was it 2 hours late, the delivery driver was higher than a kite, and one of the parts of the bed came broken. I had to sleep on the floor for 3 days. I went to the store and finally picked up the new part. While there, the manager Liz, told me she will fix the promo issue and also comp me for the delivery fee. Months later, and it's STILL not resolved. They never comped me nor submitted a fix for the promo code. I have called numerous times & have either been hung up on or ignored. I filed a complaint with BBB & the store had the audacity to respond that everything has been taken care of. My balance & interest bearing promo say otherwise. They will never get my business again!!!

Alex and Donavan did such a good job setting up my bedroom furniture. I really appreciated you guys.!

Scott and Gilbert were fantastic Very courteous, respectful, kind and are truly professional young men. They both can deliver and setup at our home anytime. Please do not let this compliment go unnoticed by your management and Supervisors. Thank you Scott and Gilbert for delivering on a snowy and ugly day. Sincerely Tom and Charlene DeRosa

The delivery manager and the delivery crew were so very kind! Excellent work and wonderful customer service from John, Joe, Lovell, and Carson! They gave me advice on where in my apartment to put my new sofa! Also, I need to give a shout out to Loren who is on the sales team in Greenfield! He is also kind and patient and willing to go the extra mile!

My experience with Fernando and Austin' was refreshingly pleasant! Friendly and kind and despite some hiccups with getting the furniture in they were calm throughout and were able to satisfactorily set everything up! Kudos to your 2 delivery team members! Many thanks

Great delivery experience. Knowledgeable, respectful and careful with new purchase. Thank you.

Scott and John were a superstar team! What courteous men. They were super fast and efficient on this super cold day! Thank you for your awesome service and would recommend you anytime!

Great movers. Really quick

Very helpful and affordable

If I could give these people no stars I would. WARNING do not go here customer service horrible, once you give them your money they don't care. They charge three times what their furniture is worth. I've had problems with my furniture since day one, and have literally been yelled at by customers over the phone because I'm have so many problems. PLEASE TAKE YOUR HARD EARNED MONEY SOMEWHERE ELSE. THERE FURNITURE IS A WASTE OF YOUR MONEY. $3000 AND HORRIBLE CUSTOMER SERVICE AND FURNITURE.

Garrett was very helpful in explaining everything. He was low pressure which I liked. He was a good sales person.. Thank you Garrett from Jeremy and Grace!!

Great Service! Come shop with Rawwan & Lizzy! They will help you!! :)

I’m usually pretty pleased with Ashley furniture shopped here for years that’s why I always return. This time around was different although leaving the store things were amazing, the calls and text I begin to receive just but a bad place in my mouth. My start delivery date was 12/30 for an entertainment center my next due date changed to 1/8 than that was changed to 1/16 a day before delivery they claimed it was due to a manufacturing issue but I was told by AL TOOLS that everything was in stock I reached out to the store several times text the manager said he would reach out when he gets in the store never did never responded terrible then said it was out of their control nothing they can do to accommodate the situation I’ve recommend several people in the past they’re service has went down hill.

I worked with Ozzie at the Greenfield store. Could not be more pleased. We just bought a new place and we furnished it completely from this store. He was kind, knowledgeable, and fair. Would HIGHLY recommend him and this store to anyone. His manager Liz went above and beyond as well.

Great sectional couch for the price. Wonderful customer service. I missed my delivery window and they accommodated me by coming back with someone else later and he was very nice and understanding. He was very friendly and did a wonderful job assembling the couch. Shout out to the delivery team customer service for stepping up to keep my delivery same day even though I missed the first window. Shout out to Alex the rock star delivery associate who showed up in the dark to assemble the couch. It looks great in the living room and is super comfy. 10/10 service.

Jessie and Ryan were awesome and the installation was very fast! Beyond impressed with their service!

Scott and Jesse were professional and did a great job delivering our furniture

They really helped me they put rug under already assembled bed. Thanks so much

Jesse and Scott were helpful and awesome

Scott and Cody did a amazing job

Scott and Cody did a great job and installed furniture professionally. The furniture looks great in the room!

Scott and Cody did a great job and were super efficient.

Fast, polite, and efficiently delivered large sets of furniture. Much appreciated. Thank you Scott and Cody.

Scott and Cody were communicating and on time. The delivered our furniture efficiently.

Scott and Cody did a fantastic job from start to finish! Very detailed with placement and detail. Thanks again!

Scott, Tyler and Christian were amazing!

Super fast! Scott, Tyler and Christian were so friendly!

Scott Tyler and Christian did an awesome job! They were quick and efficient and polite. Thanks guys

Scott and John were quick, safe and courteous. Top notch!

Scott and John was awesome

Scott and John were great, pleasant and efficient. Very prfessional. My bedroom set looks great and the guys put it together fast! Thank you!

Scott and John came in with festive attire and great attitude and gave education on our new sofa. They put the sofa together quickly and positioned it professionally!!😇

Scott and John made my holiday. Excellent it was a pleasure to meet them. Happy holidays.

Scott & Jesse was awesome. They show us how to use the recliner & sofa sleeper they show us. Perfect gentle man.

Erix' Marco's and Michael were fast and did and excellent Job!

The guys were amazing.Very professional! Quick yet thoroughl 5+ stars!!! Merry Christmas!! 🎄

If you stop by, be sure to ask for Dana! She was friendly and amazing, and we will certainly be looking for her again when we return:)

Thank you so much Scott and Jesse for the delivery! Very nice and quick!

Scott and Jesse were fantastic 👏 Very helpful and knowledgeable when it came to answering our questions.

Alex and John came over today to set up a bed frame, hassle free and efficient service!

Scott and Jesse were friendly, professional, cleaned up after themselves and quick.

Cody and Scott were my delivery guys and they went way above and beyond. They delivered 3 tables and a bedframe, and helped me load my mattresses onto the bedframe after putting it together. They saw I had a bag of sidewalk salt in the back of my vehicle, and they not only brought it into the garage for me, they even laid salt on the front walk. They were truly amazing!

Amazing service! Ramon and Joel do an amazing job!!!

Great job and very professional!

(Translated by Google) Excellent service from Eris and Marco, very careful, thank you for being so kind (Original) Excelente servicio por parte de Eris y marco muy cuidadosos gracias por ser tan amables

Jesse and Scott were awesome! Tight space and a big piece and they figured it out got the piece in and it looks amazing!

I can not thank Erix and Marcos enough on their courtesy and professionalism with my delivery! We actually bought our livingroom set from Madison, but they drove all the way up from Greenfield. They were very cautious as to where my nosey cats were and very quick to set it up. I hope they see this and know how much I appreciate them. Thank you!

Joel, Donovan and Ramone were fast, efficient and very polite. Highly recommend the use of these Gentlemen. They all were very knowledgeable with the product and set up was fast and simple.

The sales experience was pleasant and delivery was splendid. Philippe and Angel were on time, curious and made short work of the move and assembly.

Feliber & Angel were awesome!! They came in and set up my Johnelle table for me, put in the leaf to see if I liked it and also placed my loveseat where I wanted it! Thanks guys!

Francisco n Joel were the nicest guy's! Came in, delivered the pieces quick n easy and looked everything over with me and were gone. Very efficient. I am very happy with the service. 😁

Erix, Marco and John were very polite and professional. Worked quickly yet paid attention to detail. A definite 5-star delivery!

Michael, Angel, and feliber delivered our furniture. They were so professional and polite. We would recommend them all again

Michael, Feliber, and Angel just delivered our couch, oversized chaise, and ottoman. I can’t say enough about how hard they worked to get these couches into my basement. They did everything in their powers using multiple access points as some pieces would not fit through the main entrance to the English basement. True magicians and so friendly.

Erix and Marcos arrived promptly on time and were very professional. They took extra care to make sure everything was smoothly in and no walls or anything was scratched. Very efficient, great job guys!

The delivery was very professional, answered all our questions and we'd highly recommend them.

Quick service, knowledgeable staff. Special order delivered before promise date

Francisco, Michael,and John were awesome! They were friendly and professional.

Francisco, John, and Michael were so friendly and efficient! They moved furniture around several times and gave me suggestions on placement, including warning me about not covering a floor vent. They even suggested I take pictures of everything before they left in case I noticed any issues later. Super helpful! I highly recommend getting the Ashley white glove service. It’s so worth it! I hope I get this trio to deliver our next order that’s coming in a few weeks!

Excellent delivery experience! Erik and Marcos did a wonderful job!

Francisco, John, and Michael were our delivery team this morning. They were on time, professional, careful, detail-oriented, and very friendly! It was a great experience! Thank you Ashley Furniture! ♥️

Seif was tremendous. Guided my choice of sofa etc and helped me make the whole purchase experience smooth and easy.

Marco and Eric were awesome! Fast and considerate. Would give 6 stars if I could:)

Installing was quick and efficient. Great customer service care

We bought our dining room set and living room furniture (loveseats, couch, and armchair with ottoman) from Ashley. Love how they all look! Beautiful furniture, well-made, for a great price. We also had a fantastic experience with our salesman and the individuals who delivered our furniture. Would highly recommend Ashley furniture and the Greenfield store!

Furniture looked great but I’ve not had it for 3 years and the quality is poor at best. Customer service is awful, they said they would fix it 2 years ago, but went ghost after they agreed to fix it. My headboard arrived with scratches and my dresser will not close, every time I walk into my room 3/8 of my drawers are wide open and if I close them, they fall open. This is not an issue with angle… it’s a production issue. TRASH product and TRASH customer service.

Today I got my couch & Table delivered Michael & Alex were awesome. They did very good job very polite They made sure everything was put together Thank you Ashley for the two delivery guys. Thank you also to our sales person she was very polite funny and made sure we were happy with our purchases..we will definitely be back again..

All I have to say is, if you’re going to buy a furniture from Ashley’s, don’t waste your money on the warranty. They just stealing your money. Because of an “accidental damage” to my furniture, they weren’t able to fix it. So if the furniture is stained, that’s not an accident? I had minor seams coming out from the stitching before my child got a hold of it. And that wasn’t counted in for the warranty with the manufacturer. Which I still don’t understand. Didn’t make sense to me. I spoke to 4 different ppl who gave out the wrong information. Now they won’t refund me the full refund of the warranty but only going to give me half of it back. They’re try to take more money by saying they could fix the damage but I will have to pay for the service and it is more than the warranty. When I didn’t even use the warranty yet. Never buying a furniture from here again. First time customer and last one too. Ridiculous.

First time couch buyer and I’m a regular man when it comes to this stuff . I was a bit standoffish but Jodie Boldin brought great comfort and ease when exploring their selection . Very calm , patient and nice . If you’re looking for a hand make sure you get help from Jodie !

Jacob Valdez helped me find what I needed. Him and management were very helpful!

We had a great experience. Al helped us out and was so helpful and patient. We nearly furnished our whole new home.

Danny was the best even gave the little one a new blanket after purchase!!

Sales person Laren was excellent attentive and very helpful...however checkout at the front was a little slow especially with the sale of accessories being a little challenging for checkout staff...overall the experience was very good. The staff was cordial and nice.

Thank you, Adnan 'Danny' Saed for your help. We had an amazing experience with your customer service. From start to finish, you were professional, attentive, and incredibly helpful. If you're looking for top-notch service, ask for Danny – you won't be disappointed. He went above and beyond to make our purchase seamless. Highly recommend!

(Translated by Google) Excellent service. From. LEREN STADLER (Original) Excelente servicio. De parte de. LEREN STADLER

Ozzie was awesome. He was very friendly, welcoming and kind. He was not pushy or forceful. He was extremely knowledgeable about the products and treated us great! The store was clean, well organized and provided a wonderful atmosphere. I would definitely recommend this store and Ozzie to all my family and friends. Thank you Ozzie!

So welcoming and helpful! Quality is great and everything so beautiful!

Alphonso Tools great customer service!

My experience was great! Al showed me everything! I will continue to shop at Ashley’s!

My experience was great and my sales person was very helpful. She was very great in assisting me.

Great customer service from Jacob!

Naeli helped me with picking out the perfect furniture for my new apartment. She was very polite and helpful and went above and beyond with all of my needs and questions. I definitely recommend this store when looking to furnish your home/apartment! I will definitely be back to purchase from Naeli in the future!!

Upon entering this establishment, I was immediately greeted by an associate: Naeli. I told her what I was looking for (furniture for my living room) and she was very helpful. She helped me find a few things that I ended up really liking. You can tell she really cares about her job and the customers. I recommend asking for Naeli if you shop here!

I had a great experience today shopping for living room furniture. I've purchased from Ashley stores in the past and was satisfied with my purchase, so I wanted to check here to try things out in person before deciding on a set. I ended up finding just the right living room set as well as a mattress and base that I had been contemplating for a long time but hadn't found the right fit. I'm really looking forward to receiving the items and will update my review later if I find the quality to be lacking long term. My only real criticism of the store is the colors of everything here are so bland, boring, and beige. All of the setups they have kind of look the same. They don't even have any colorful rugs or art displayed. I actually ended up getting a beige set because I liked the comfort and it fit what I was looking for, but I would have preferred more color options. I will just have to make everything else in the room more colorful to make up for the lack of color in the furniture itself. I worked with Jacob V. and he was both patient and helpful while my mind bounced around at all of the different options.

Our salesperson was Rawwan Hawwash. She is a total professional but what we liked most about her was her bubbly personality. You need to increase her salary! She really knows her craft and should be compensated for it.

The sales person Garrett was very pleasant, very helpful. Very satisfied.

Great love it

Jacob was so great to work with! We’re really happy with our power reclining loveseat.

Manny helped us and got us a great deal! Super helpful

Everyone was very nice and they didn’t hover around you the entire time you were in the store

First, the store itself -- you notice a fresh fragrance, then notice how absolutely clean the store is. The vignettes are widely spaced, no cramped furniture settings or cramped walkways. The salespeople are pleasant without being pushy. My person, Al, was so patient when I came back three times to finally choose the right fabric!

We had a great experience with Manny! So helpful and very knowledgeable while also giving us our space to shop and make decisions on our own!

Jacob worked very hard to get me. I was looking for today. I really appreciate him. Thank you, Jacob.

Big thanks to our excellent designer/sales woman, Rawwan. Being guided by Rawwan from the beginning of our shopping and consulting with us on delivery and set up, she was simply amazing. Doing business with Ashley Furniture & Rawwan was a pleasurable experience. Everything we bought looks great & was delivered as promised. I will share a pic of 1 of the 5 rooms touched by our shopping. Again many thanks!

Kelly was absolutely wonderful answering all of our questions and providing the best deal after visiting several other stores today. Ask for Kelly so you are headed to Ashley’s!

Jake was a great help and very patient in our process of picking out a new couch! Would recommend Ashley and Jake to others!

We had a wonderful experience purchasing our furniture with Ashley! Garrett was super helpful and made the process very easy!

The staff at the Ashley store in greenfield are great. We've been working with Laren and he is very knowledgeable about the products, and has great customer service. They also have a wide variety to choose from, at better pricing than some of their counterparts.

Garerett Anderson was fast and polite. 👍 Thanks Ashley’s

Kind and helpful staff!

Jodie helped me with everything I needed and more. She took her time and made sure not only that got what I wanted but that it would fit into my place easily. I will be back with have her help me again!

Absolute garbage customer service and furniture design. We ordered their Lyncott dining table and chair set which was delivered on June 4th. The table had a manufacturing defect and the chairs were extremely top heavy that it almost fell back on my toddler - HAZARD! We contacted them on June 5th within 24 hours of delivery. They replaced the table but started to play ping pong with the chairs. They kept forwarding me to the store but the store won't pick up. After trying for 3 weeks the store told me my case will be handled by the customer service manager, who never reached out to me. I kept calling them but they couldn't get me a solution till date. It's been more than a month since the chairs are in my home; with constant fear that my baby might get hurt. At this point I think filling a lawsuit should be appropriate. Please refrain from buying from Ashleys. Not only their furniture is badly designed, their after sales service is a joke. We bought a new home and many of our friends are too in the area. We know where not to buy furniture from!

Laren went above and beyond to help us find a right couch and mattress. He got us a great deal and was very patient with our requests. Work with him if you can!

Manny was the best!! He helped us every step of the way even worked it out where we got an amazing deal! If you’re going in store hunt down Manny for help. Extremely nice and gave us space to talk and try out different couches through out the store

Garret was a great sales rep. He was professional, friendly and the ordering process was easy.

Danny and Manny did an exceptional job in helping us pick a mattress and a bed frame. Can't wait to receive my stuff! Thanks for all your help!

Great shopping experience with Mani. Danny was helpful as well.

Worked with Kelly and she was very extremely helpful!

Garrett was a terrific room consultant. We were looking to refurnish a bedroom in our home and he guided us to exactly what we were looking for. Garrett was no pressure and very pleasant to deal with. Thanks Garrett!

Went Ashley Furniture to buy a table and the salesperson named Garrett Anderson was so helpful and good! He is fantastic in sales and I would recommend him!!

Garrett Anderson did an amazing job helping us with the purchase of our outdoor furniture. He was so patient and informative. I would highly recommend him to anyone looking for furniture. My wife and I truly felt cared for and love our furniture choice!

I Had a fantastic experience at your Ashley store with your sells associate Manny. He was nice, he broke everything down to the simplest explanation, he made sure we fully understood what he was talking about about. He was super helpful and walked us around the store and explained everything in full. Out of every store I been in he was the best sells Rep I ever ran into

I had a wonderful experience with Manny the sales man he’s amazing 🤩

I had a good experience. First time I have bought something there.

Jeovany was so AWESOME! Personable and welcoming, I'd have him in my new living room anytime! My sister will hopefully be getting hers with him tomorrow as well.

Garrett was an excellent salesperson. He was extremely friendly and made us feel welcome.

Came in and was instantly greeted by Jeo. Was extremely knowledgeable, but not pushy in anyway. Was there if we had any questions, but not hovering over us. Was able to point us in the direction of exactly what we were looking for. Went to every furniture store in the area before coming to Ashley. Out of every consultant we dealt with, he was by the far the best. Would come back again just to deal with him in the future.

Jeovany Murillo was the best salesman I have dealt with when buying furniture. I never once felt pressured but he was also very knowledgeable and helpful when we needed it. He is the reason I would come back to this place in a heartbeat.

Manny did an exceptional job taking care of us he was pleanst and super cool to deal with. He listened to our needs and accommodated everything we need!! Give this man a raise!!

Manny was a great help. He showed us more suitable options to our liking. I was very pleased. Definitely plan on coming back to purchase more furniture in the future.

Been here several times before. I don't find sales staff all that helpful. We didn't end up buying something in store, but we did find an outdoor patio set online that we ended up ordering.

the attention is incredible, be very satisfied with the purchase I made with them. if you are looking for the best furniture, this is the best place and if you want the best attention ask for Manny is the best in attention and the best speaks also Spanish!!!

Had a great experience! Manny answered all of our questions and found us exactly what we were looking for.

Met Saif, it was so easy to order and he was very informative

Saif was great! Excellent service!

Love this store. Just purchased or 6th major purchase and have always enjoyed every piece. Dana Lehman was phenomenal. The main reason why we didn't go to a competitor store :)

My wife and I purchased a new dining room set, and the experience from start to finish was very positive and professional. Brad handled our purchase, and Cecil and Jonathan were great in delivering and set up. Much appreciated

Always have what I need

Great experience with the store Manager Danny he was patient with us I will go back to Ashley again

Great service by Max C tonight.

Manny is the man! Helped me find a couch, would recommend!

Danny is as awesome!!! I came in with concerns and he turned my frown upside down. I left feeling like a valued customer and not just a sales person commission. Danny you rock!! Thank you for all of your help!!

Amazing !!!!

Lydia was a patient salesperson who took into account our needs, showed us plenty of options, and didnt push us into anything we didn't want.

Came to make an exchange and Manny is the man. He helped me figure out sizing differences and what would best work for my home. Liz helped figure out all the paperwork. Top notch customer service. 👌 Thank you.

Manny is the man in helping you getting the right size couch. Thank you your awesome!

excellent customer service!!

Max did an awesome job and he has great hair make him the CEO

Lydia was amazing at helping us get furniture for our new home!

My experience looking for and purchasing furniture was top-notch. I came in with a few pieces I saw from online, and Manny was so welcoming and ready to help me find exactly what I needed. He went above and beyond to make this process easy and smooth.

Max was great! He helped us find exactly what we were looking for to furnish our new place. Thanks Max

Max did great job

Jovany was helpful today!

Max did amazing! Showed us all of our options and answered all of our questions! Great service 🎉

Our entire experience was absolutely amazing. Our salesman Manny and his shadow salesman Jon took very good care of us. He was very helpful, knowledgeable and personable and made us future customers for sure

Danny was great in helping us find the perfect couch and trying out mattresses!

Jeovany did great! Thank you

Great service… Jeovany was helpful!

Thank you. Great service from both Jeovany and Saif

Getting our couch was a great experience. Jeovany was not pushy when we came in and let us look for what we wanted, and once we found our couch, he was quick and efficient with the whole purchase!

Max was awesome to us, super helpful while we looked around. We were able to find the perfect couch!

I absolutely love this store. Ashley Furniture is built to last a lifetime. I was very impressed with the design of the furniture I picked out for my “house” Customer Service is one of the best things about the place. Lydia Castro-Jones great sales person. This is who you should ask for before going to the store.

Great experience. With max

Max did an awesome job! He was very helpful and gave us plenty of time to make a decision.

(Translated by Google) Very good service, very friendly (Original) Muy bien servicio muy amables

Max was very helpful today! Thank you for taking good care with concern for me and my likes and dislikes. I will pass along the good word!

Jeovany was great! Attentive, but gave us space to look around. Very informative and efficient! Great experience!

Jeovany was extremely helpful and not pushy at all. He is someone I would recommend asking for when you arrive. Buying furniture is something I dread doing because I hate feeling pushed to buy things. He’s extremely helpful and polite. 10/10 experience

Max was very helpful when we were looking for a new couch. He was very kind and informative and helped us find our dream couch.

Jeovany was extremely helpful from the start. Easy and painless all the way. We told Jeovany what wanted right away and he found it immediately. Strongly recommend this store. Just ask for Jeovany and you'll be taken well care of!

Jeovany was very courteous and helpful in my search for the perfect chair for me. He did not rush me, which I really appreciated.

Wonderful experience very helpful in assisting us in choosing our new bedroom furniture

Customer service is amazing ! Max was so helpful and helped me pick out the best mattress and bed frame !

Excellent, customer service. Max was attentive and assertiveness. When you’re buying. After OMG It takes more time that I spect the delivery. When it arrives, it is incomplete. The salesman Max offer us a table With 4 barstools and only comes with one and now we have to pay extra for three more, when he was very specific how was the bundle. He is making many excuses(Barbie world only buy a table with one chair). I’m so frustrated. I will make a return, I’m not happy at all.

We were helped by Jeovany. He was very helpful and friendly. We went in looking for mattresses , were in and out of the store in less than an hour. Thanks!

Lydia gave me amazing customer service

Lydia was really good help

Just purchased a sofa and recliner from Max C. He was very knowledgeable friendly, and went out of his way to make sure I saw all my options. Financing was breeze. I highly recommend Ashley‘s.!

I’ve always had great experiences here. I worked with Lydia at the Greenfield store today and she was very attentive to my needs and provided stellar customer service!

Jeovany He was great to work with on the floor. He helped me with measurements and affordability. 10/10 experience

Max did an awesome job!

Jeovany was awesome. Not a typical pushy salesman. Answered all my questions and gave me a good deal. Would recommend him and would come back again!

Needed furniture for my entire apartment and my sales person Lydia was very helpful and super kind. I would definitely shop here again and I would ask for Lydia to be my sales rep. She is fantastic and fun to work with😘 I would rate her a 10 plus.

(Translated by Google) Excellent service !!! They loved Max and Manuel's. (Original) Excelente servicio !!! El de Max y Manuel los encantó .

(Translated by Google) Excellent service and good communication, very friendly (Original) Excelente servicio y buen comonucacion miy amigables

Brad is absolutely amazing!!!!! Received amazing help at this location today!

My elderly father and I recently stopped at the S 27th St location in Milwaukee shopping for a few new pieces of furniture for him. Ashley's was our 3rd stop of the day. We were warmly welcomed at the door by Skylar Kucik. She directed us to the areas of the store we were interested in for us to peruse on our own. Not much later, Skylar caught up with us to answer any questions we had without being at all pushy. Once we decided upon an item, we continued shopping in the area of the second item we were looking for. Again, just at the right time, Skylar followed up to see if we had questions about that item. We were so impressed at the number of customers she was efficiently managing simultaneously, while making us feel as if we were her only customer. Skylar's calm, cheerful demeanor made both my Dad and I feel comfortable about his purchases. I would definitely seek her out again and will recommend her to others shopping for furniture. As the furniture was just delivered and therefore we are unable to comment on the long term quality of it, this 5 star review is primarily in response to our encounter with Skylar.

Sale associate Castro-Jones is the Best and also assist with a warrenty and delivery. I'm a satisfied customer. Thanks

Everyone we came across was very friendly. We were left alone to shop on our own but were attended to very quickly when help was needed. Saif was a huge help and extremely friendly. Would shop here again anytime.

Sales rep was very helpful in furniture options, inventory, and pricing. No hassle purchase experience!

Manny was awesome 😎

(Translated by Google) Manuel, was very attentive (Original) Manuel , estuvo muy atentos

Mr Max is the best thanks

Max couillard give me a good costumer service

Max did a great job helping is to find a mattress that worked for us!! Highly recommend!!

I had a wonderful experience at Ashley Furniture. Ozzie was so patient and helpful with my purchase as I couldn't make up my mind! Great experience! Will be back.

Kelly was beyond fantastic, she made our experience so relaxing & was incredibly friendly and helpful. Will definitely be returning!

Fast delivery with no issues. Couch is super comfy. The sales rep was knowledgeable and didn’t take pressure us. Just wish he didn’t follow us around the store. One year update: I would not recommend this couch. The cushions have degraded significantly and you cannot remove the cushion covers to clean them easier. The cushions also tend to slide off the couch so I had to buy industrial velcro strips to make the cushions not slide off. Finally, had to file a warranty claim for the chaise part since the frame collapsed. I won’t be purchasing a couch from Ashley again.

Manny was fantastic! Very helpful and made for an easy purchase!

Unfortunately I didn't have the positive experiences as others. I wasn't greeted and walked through the store unnoticed. Maybe I'll do better with purchasing online. Oh well it happens.

Great experience with Danny and Saif Great mattress collection 👌

Max is a 10/10 salesman and human!

Good experience! Had exactly what i wanted. And was such an easy purchase. Saif was a big help!

Max and danny did a good job

I walked into this store wanting nothing to do with my wife’s intense spending sprees. As we were “per usually” approached by this annoying salesman, it turned more into him being so indifferent, I wanted to buy the furniture more than he wanted to sell it. I have been in sales and enjoyed seeing someone still incorporating the basic fundamentals and pushing good business forward. We would’ve gotten the order but my wife mid-decision switched to wanting a dog and a rabbit, so today I’m completing her request. Jeovanny, if you ever see this thank you for being a great salesman and reminding me that not all salespeople are money hounds!!

My experience today at ashley was very pleasent. The sale person was very nice Saif his name was.

Geo was amazing, patient and knowledgeable. We bought mattress and rocker chair and he really helped us with addressing all our concerns! Highly recommend if you’re looking for a calm, friendly and honest experience then he is you guy. We had to come in multiple times and he provided a consistent experience each time! Thank you! The rest of the store was friendly at the door as well!

Many was very grate. Helped us alot and also speaks 2 languages that mase it easier for us

I had a great experience with Danny !! He was helpful and explained everything as simply as he could!! They had a good financial option!

Saif was extremely helpful

Saif and Danny we awesome. Process was simple and Saif was very personable through out the process

Very friendly staff and good descriptions and my girl Rawwan was a sweetheart and great help!

As soon as I walked in Al greeted me and asked if I knew what I was looking for and I responded kinda lol and he right away said come with me and got a general idea of what I was looking for and he was the biggest help showing me exactly what I was looking for. He was able to get the best pricing for me and I walked away a very satisfied customer

I had an amazing experience I worked with manny he was very professional will highly recommended!

MANNY WAS GREAT AND VERY PROFESSIONAL! HE TOOK HIS TIME SHOWING US EVERYTHING. 10/10 RECOMMEND

Saif was very professional and helpful. He answered all of my questions with a smile 😃

Went with a friend who was purchasing furniture and Lydia was extremely helpful and patient. The entire staff was super friendly.

Kelly Lilly was AMAZING!!!! Anybody thinking of purchasing I HIGHLY recommend working with Kelly! She was knowledgeable, professional, efficient, and TRUSTWORTHY. I never once felt pressured or felt as though I was talking to a “sleazy-salesman” which I have experienced in so many other stores. Great job Kelly, and above all thank you!

Danny was extremely helpful and courteous! Not pushy at all! Excellent shopping experience!

Kelley was terrific. She made sure everything was correct. Very professional and courteous. Highly recommend her. Thank you Kelley for all your help.

Max did an awesome job helping us pick out furniture at Ashley!!

Good furniture selection

I had a great experience with Danny the store manager over the weekend. I came in looking for something specific and he was able to provide me with a customized item to meet my needs. I recommend anyone to check out this store and ask for Danny!

I had the best experience buying furniture at Ashley. I worked with Danny and he was awesome! He is very knowledgeable and quickly answered all of our questions. Highly recommend!

Al did a very good job helped us out

Seif A welcomed us with a great attitude and offered us a great deal!

Service was great my sales person name is Saif he was very helpful

Saif did an amazing Job helping us

Pleasant and helpful staff. I recommend

Great Man, Great salesman, great talker, very professional. Handsome man. Very friendly, the guy I can have a beer with! Please give him a rase he deserves it. Nice one to. He took care of a Marine Vet. Semper Fi HOORAH Jeo !

max did a great job

Excellent selection of home furniture and helpful staff like Max who answered all of our questions

Jasmine has great customer service and definitely went above and beyond, and the sales person Dana was also very pleasant to work with and I highly recommend her for the best sales!!

Max did an incredible job. I love shopping at Ashley store.

Max is a great individual with awesome personality and character. He was very knowledgeable and helpful with my purchase and window shopping today at Ashley Homestore at 4771 S 27th st , Greenfield, WI. Great work Max, keep up the great work

Max was awesome, was very professional, quick and personable. Had us in and out of there and found us what we were looking for in less than 15 minutes

It was a pleasure working with Jodie Boldin today at the Ashley store in Milwaukee. Jodie was so helpful and knowledgeable. She helped us find the best deals and design the furniture we wanted. Thank you so much!

I love ashleys always dose a wonderful Job Danny was great !

Awesome experience with purchasing our new bed. Max is great at what he does, very attentive to our needs and very patient with all my questions. I totally recommend Max when purchasing at Ashley's!!!

Sad

Danny the manager is a great guy and will work wit you

Max was very friendly and helpful!

Loved the furniture. Do not waste your money on the furniture care package. They don't clean the furniture and if you have more than one cushion to clean they won't do anything.

Dana was great. Nice selection of home furnishings.

Max Couillard was great to work with, he was patient as I tried to choose a fabric and returned my phone call quickly.

Professional and friendly and very Helpful Max is a Aplus customer service representative stop in and see for yourself by the way Nice hair.

Laren was very helpful and patient! Helped us buy a bed & was very informative.

Great customer service from Max C. Very helpful in selection. I needed to edit this review to include Liz. I had a difficult situation occurr causing the need to have my purchase delivered sooner. As the item wasn't available yet, Liz and Max C came up with an out of the box solution that I would have never expected. They were able to put a "loaner" package together that we could use until our order arrived and they did this in less than 24 hours. Such great customer service from these two! I highly recommend purchasing from this store!

Best experience ever start to finish! Skylar greeted me and let me browse the store without any pressure. She checked in with me at just the right time and then helped me pick out exactly what I wanted. Skylar is very professional, knowledgeable, personable and fun. Informed me of the delivery process and got by new couch and loveseat scheduled for delivery. Day of delivery, I received a text message informing me the delivery team was on the way. I could track them as they approached. I couldn't have asked for a better team with my delivery! I wish I wrote down their names. Professional, polite and very careful with bringing in my new furniture. Thank you Skylar and the 2 gentlemen that delivered my furniture!

William was so patient and wonderful with us. Thank you!

Won’t be returning. Would not recommend. Wrong pieces delivered. Had to take a day off to accept another delivery day because their mistake. Salesman Gio didn’t return my call. Customer service dint care. The cherry on top is the delivery drivers setting off the fire alarm and listen to the siren for and hours until the FD showed. Because we live in a condo all the neighbors units went off as well. Driver said he would call with an update on 30min. Lied…just left for next delivery. I was told he gave me an additional 10% off the order come to find out it was just off the smallest piece which came to a slap in the face 40 dollars. How about to go out of your way to accommodate the customer for the circus you run?!?! The main reason I will never go back or do business is because I heard the sales GIO chuckle as we hung up. Unreal…

Delivery took long. Parts were missing . Took 3 times to come finish a bed assembly due to missing parts.

Max is very nice. Helped with everything

Went to Ashley to look for a couch for my new apartment. Wasn't sure exactly what I wanted but Jodie took all of the stress and guess work out of the process. Jodie is fantastic. She listened to my needs and went over the details of each couch I was interested in. Once I narrowed it down to the couch I wanted, she went over the features and the process to get the couch out of the store and to my place. Would definitely recommend working with her if you are looking to purchase a single piece of furniture or redecorating your entire house. Will be looking for a living room chair in the near future and will definitely be back to work with Jodie. Thank you Jodie!

We never thought Ashley would be our final stop, but Jodie Boldin and the AlexVale sleeper sofa checked all our boxes! The quality of the furniture and the comfort of the sleeper mattress will keep our kids coming home to stay with us. Jodie showed us the differences and never pressured us to make a quick sale - but the right and BEST decision! Thank you - we are very happy.

Salesman Al Tools was excellent. His non-pressured approach and knowledge of the product and ability to answer all of our questions made us convinced that Ashley Furniture and the selection we made were best. Al made our shopping experience a 10!! He should be acknowledged for the outstanding employee he is. Thank you.

(Translated by Google) Very satisfied with the service that Manuel gave us, he is a bilingual and very efficient person!! (Original) Muy satisfecha con el servicio que nos dio Manuel, es una persona bilingüe y muy eficiente!!

(Translated by Google) Employees are attentive (Original) Los empleados may atentos

Great customer service!

The place has a good reputation.

Went in to buy some kitchen chairs my sales guy was awesome

Max was great!