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Ashley Store Greenfield, WI
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Greenfield, WI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Greenfield, WI is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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I took my mother shopping for furniture at the greenfield location entering 15 minutes to close. Carvelle our salesman assured me that it wasn’t a problem, while I volunteered an explanation, and served us as if we came in at the top of the morning. He met all my moms needs and we walked away with an awesome price ( about $500+ less than Bob’s for same style) even before he applied the scratch off coupon which he let her pick before showing us anything. He had a great personality, vision and patience. Thanks Carvelle you rock…. The Fields family
Danny wasKnowledgable and experienced. He didn’t make us feel pressured to buy.
We don't know if they think everyone that walk in the store go there to just walk around but I would never go there again after 20 minutes at this location we have to walk out no one say anything or even try to help us not even say a word to us feel like they profile the people that walk in like a Hispanic we feel like our business did not matter fo them so we left because all the sales reps pass by us and don't even look at us funny they all have a tablet on there hands but not ready to work. Don't go to a place where you have to look around for someone to get there attention. Worse customer service ever. We took our business to steinshafels where they make sure the minute we walk in they make sure we was help. That's what matters to us the service we got all that wee need there. Thank you Ashley's for nothing.
Garrett are sales rep was honest and helpful. I like the selection and prices. Was not happy about not knowing when the sofas were going to be available for pick up.
Manny helped us a lot with our purchase! He was very easy going and helpful with our process. He made sure we knew what was going on and the whole process was very smooth with him. He was also very funny, i recommend him!!
Manny was super helpful and nice. Highly recommend going to him if you need anything.
Garrett was impressive from our initial meeting! He asked the right questions and listened intently to what we want and didn’t want in our new home. Garrett is beyond an asset- he was born with the gift of relatability. With open conversation and careful consideration he showed us every option and walked us through every bit of our experience at the store. We are so grateful to have met and worked with Garrett- what a professional and absolute standup person!
Working with Garrett was great!
Garrett was extremely helpful, patient and fun to work with! Definitely recommend this location and Garrett!
Carvelle
Ordered a couch it was brought in a week later then it was the wrong color then they shipped it and delivery was way later than the time window they said had use emergency time off work to wait for a couch this is unacceptable service! Never again will I be wasting my time !
Danny is best sales person ever. Highly recommend
Danny really does an amazing job!
I love my king size bed! Very comfortable and good quality. I specifically want to that Carvelle for his assistance. He was a big help with deciding which mattresses suited my needs! If you want the best salesman ask for Carvelle, he will definitely get you right!
Laren was a very helpful associate. Appreciated the prompt service.
Jose and Daveon were friendly, helpful and completely professional. Furniture looks Great! Arrived without damage or any issues. Great eye candy😜
Great experience, very professional team, thank you Mr Laren Great seller
Repeat customer! We got everything we needed and more with Manny's help. He was professional, funny and perfectly married our wants with needs. Cannot wait to lounge around in our new furniture, and will be back for more!
Store manager Danny and Rawwan were amazing! So excited for my new couch!!!! So knowledgeable and down to earth!
Thank you for the wonderful service Danny! So welcoming and we found exactly what we needed!
Danny was awesome and very helpful.
I had a great experience at the Ashley store thanks to Manny, our salesperson. He was incredibly helpful in guiding us through the process of selecting a reclining sofa that fit perfectly within our budget. Manny took the time to explain the features and benefits of the sofa, making sure we understood why it was such a great deal. His knowledge and friendly approach made the entire shopping experience stress-free. Highly recommend Manny and the Ashley store for anyone looking for quality service and great deals!
Manny was super helpful to get our sofas. Helped us choose the right sofa financially and get us the best deal. Overall a very good experience.
Super helpful staff! Great prices and Manny was super helpful and very friendly. Will be back again
Not recommended store to buy anything from them they just care when u buy then after never care .
"I purchased a furniture set from Ashley around $2600, and I am extremely disappointed with the quality. The materials feel cheap and flimsy, and it didn't meet my expectations at all. Despite having insurance, they refused to cover the issues I encountered. I would not recommend buying from this store due to poor product quality and lack of customer support." My sales order : 483277178
Dana was very helpful, informative and Patient! We had a Great experience!
I’ve had a few issues and some bad experiences every time I shopped at this location, but I couldn’t bring myself to leave a negative review—because every single time, Danny was there to help. He’s always gone above and beyond to make things right, and his professionalism and calm attitude really stand out. If you ever run into any problems, I highly recommend asking for Danny. Thank you, Danny, for being a reasonable and helpful person—you truly make a difference.
This is my first time leaving a review ever. Which proves a lot.... do NOT purchase anything here. All the sales workers want is commission. They do not care about you and fixing their mistakes. My Dad called Danny, "Sales Manager" (works at this location) to cancel his order as he no longer needed it. Dad talked with Danny for a long time and he kept pushing my Dad to not cancel his order (obviously wants his little commission) and my Dad kept telling him he wants to cancel his order. Danny did whatever he had to do in the system to cancel the order and told my Dad three times the order was cancelled. Well, turns out Danny did not cancel the order. My Dad only found out because his bank called and said he has an overdue bill and has to pay about $11,000. My Dad has called this store to speak with a supposed manager named Liz and she has not called him back. Danny is dodging my Dad's calls and texts because of course, why would Danny own up to his mistake and take accountability? I used to LOVE Ashley Furniture. But after this situation and their poor customer experience, this place is not worth it. This is completely unacceptable and disgusting.
(Translated by Google) They sell you protection that's a fraud. When they offer you protection that doesn't cost $20 or $50, they tell you everything will be covered, and it's all lies! You call to file a claim, and nothing is ever covered. They make a thousand excuses. Their protection company is garbage! If you want to save money, don't buy it because it won't do any good. I don't know if the sellers earn commissions for selling the protection, but they make promises, and it's useless. Not even the smallest details they boast on their website. The first photo is what they claim to fix, and the second photo is my couch, and it's not covered! So, it's false advertising. (Original) Te venden protección que es un fraude. Cuando te ofrecen la protección que no cuesta $20 ni $50 te dicen que todo cubrirá y son puras mentiras! Llamas para hacer el reclamo y nada nunca está cubierto ponen miles de excusas. Es una basura su compañía de protección! Si quieren ahorrarse un dinero no la compren por qué no servirá de nada. No se si los vendedores ganen comisiones por vender la protección pero hacen promesas y no sirve para nada. Ni los detalles mínimos que presumen en su misma página de Internet La primera foto es lo que ellos presumen que arreglan y la segunda foto es mi sillón y no está cubierto! Entonces falsa publicidad
Just don't have what I'm looking for
Jack and Donovan were an awesome crew. They had to swap out several large heavy pieces and the did it with care and a smile on their faces. Give these 2 a raise!!
We had the most bizarre and terrible experience. Order our daughters’ bed from there. We were told they will deliver and assemble. The delivery guy right away said that this bed set is of the particular kind that they can’t assemble. Ok, if they knew it beforehand why they lied. It all seemed like they knew all along that wouldn’t be assembling it. Really disappointing and terrible experience.
Jacob was able to direct us to what we were looking for and worked out a great deal.
Jacob was incredibly helpful through our whole process of looking for a new couch! 10 out 10 would recommend him to anyone!
Jack and Frankie did a phenomenal job delivering my furniture. I appreciate the wonderful customer service!!
Jack and Frankie delivered our new furniture today. Great guys. Very friendly. Excellent customer service! Well done guys. Thanks
Jack & Frankie were great. Asked me where I wanted the new furniture, efficient, and respectful of my home.
Jack and Tyler were great!!!
I had a fantastic experience at the couch store! The sales staff were incredibly helpful and knowledgeable.He guided us to an amazing couch that perfectly suits our needs. Highly recommend visiting this store for your furniture shopping! Thanks you GARRETT
Garrette gave us the attention and helped selected a couch that both fits my budget and need.
Went and purchased a sectional and loved it. Placed it for delivery because of how good they made it seem since they put it inside for you and everything, scheduled for a day at 2 oclock pm. That being said, we didn’t ask off for the day at work and assumed we would be there on time since our shift ends at . Day of, they text us late saying they ended up cancelling a few deliveries and would be there earlier around noon! And we said we wont be home until 1:20-1:30. They agreed and still arrived at 12:50-1 pm saying if we weren’t there in 15 minutes they were leaving. We tried to get ahold of the number and couldn’t get through, we tried calling ashleys at LEAST 5-6 times and no one would answer until finally they did. Once they did, we explained the situation and they blamed us saying there wasn’t a set time on deliveries and it would always be estimated or random. And also that they can’t deliver our couches until almost two weeks from now. UNBELIEVABLE. Save your money and don’t do husiness with them. Customer service is horrible.
Jose and Jessy were great! Wasn't an easy delivery but handled it well! Very professional. And I can't forget carvelle the salesmen, he really helped me with my options. He did a great job.
What a nightmare to buy something. We spent almost 20 minutes at check out to buy a bed frame. The questioning they do is so unnecessary and annoying. You cannot pay and go(like other store).
Good experience on the store very helpful
Would not recommend purchasing there. Ordered furniture before Thanksgiving, told it would be delivered in time for our Christmas party.... Took half a year to finally receive everything..... They gave us a $100 gift card as an apology that we can only use there. Will never be back, as I'm sure they knew, so it's a worthless gift card to us. They lied to us repeatedly during the process. Avoid at all costs
Garrett Anderson it was an amazing my fiancé and I have been looking for an upgrade to our bed for years now. In every place we go two thousand three thousand just well, out of our budget, we did some online shopping and found some options, and while we found one that seemed ideal garrett helped walk us through trying out a mattress of that quality, showing us the pros and cons, it ultimately helped us make a decision on a better note, more comfortable mattress, it's still within our budget and helped us. Ensure the 10 year warranty, please. At the point of purchase would recommend anyone. Go back to this location and seek out Garrett. Personally. Further, next furniture purchase or bedding purchase. Thank you.
If I could leave zero stars, I would. I purchased a bedroom set in November of 2024. I used my Ashley Credit Card. The sales person, Jacob, told me that with my card I qualify for 60 months interest free. That was the first screw up as he put me into an interest bearing promo. My delivery was a nightmare. Not only was it 2 hours late, the delivery driver was higher than a kite, and one of the parts of the bed came broken. I had to sleep on the floor for 3 days. I went to the store and finally picked up the new part. While there, the manager Liz, told me she will fix the promo issue and also comp me for the delivery fee. Months later, and it's STILL not resolved. They never comped me nor submitted a fix for the promo code. I have called numerous times & have either been hung up on or ignored. I filed a complaint with BBB & the store had the audacity to respond that everything has been taken care of. My balance & interest bearing promo say otherwise. They will never get my business again!!!
Alex and Donavan did such a good job setting up my bedroom furniture. I really appreciated you guys.!
Scott and Gilbert were fantastic Very courteous, respectful, kind and are truly professional young men. They both can deliver and setup at our home anytime. Please do not let this compliment go unnoticed by your management and Supervisors. Thank you Scott and Gilbert for delivering on a snowy and ugly day. Sincerely Tom and Charlene DeRosa
The delivery manager and the delivery crew were so very kind! Excellent work and wonderful customer service from John, Joe, Lovell, and Carson! They gave me advice on where in my apartment to put my new sofa! Also, I need to give a shout out to Loren who is on the sales team in Greenfield! He is also kind and patient and willing to go the extra mile!
My experience with Fernando and Austin' was refreshingly pleasant! Friendly and kind and despite some hiccups with getting the furniture in they were calm throughout and were able to satisfactorily set everything up! Kudos to your 2 delivery team members! Many thanks
Great delivery experience. Knowledgeable, respectful and careful with new purchase. Thank you.
Scott and John were a superstar team! What courteous men. They were super fast and efficient on this super cold day! Thank you for your awesome service and would recommend you anytime!
Great movers. Really quick
Very helpful and affordable
If I could give these people no stars I would. WARNING do not go here customer service horrible, once you give them your money they don't care. They charge three times what their furniture is worth. I've had problems with my furniture since day one, and have literally been yelled at by customers over the phone because I'm have so many problems. PLEASE TAKE YOUR HARD EARNED MONEY SOMEWHERE ELSE. THERE FURNITURE IS A WASTE OF YOUR MONEY. $3000 AND HORRIBLE CUSTOMER SERVICE AND FURNITURE.
Garrett was very helpful in explaining everything. He was low pressure which I liked. He was a good sales person.. Thank you Garrett from Jeremy and Grace!!
Great Service! Come shop with Rawwan & Lizzy! They will help you!! :)
I’m usually pretty pleased with Ashley furniture shopped here for years that’s why I always return. This time around was different although leaving the store things were amazing, the calls and text I begin to receive just but a bad place in my mouth. My start delivery date was 12/30 for an entertainment center my next due date changed to 1/8 than that was changed to 1/16 a day before delivery they claimed it was due to a manufacturing issue but I was told by AL TOOLS that everything was in stock I reached out to the store several times text the manager said he would reach out when he gets in the store never did never responded terrible then said it was out of their control nothing they can do to accommodate the situation I’ve recommend several people in the past they’re service has went down hill.
I worked with Ozzie at the Greenfield store. Could not be more pleased. We just bought a new place and we furnished it completely from this store. He was kind, knowledgeable, and fair. Would HIGHLY recommend him and this store to anyone. His manager Liz went above and beyond as well.
Great sectional couch for the price. Wonderful customer service. I missed my delivery window and they accommodated me by coming back with someone else later and he was very nice and understanding. He was very friendly and did a wonderful job assembling the couch. Shout out to the delivery team customer service for stepping up to keep my delivery same day even though I missed the first window. Shout out to Alex the rock star delivery associate who showed up in the dark to assemble the couch. It looks great in the living room and is super comfy. 10/10 service.
Jessie and Ryan were awesome and the installation was very fast! Beyond impressed with their service!
Scott and Jesse were professional and did a great job delivering our furniture
They really helped me they put rug under already assembled bed. Thanks so much
Jesse and Scott were helpful and awesome
Scott and Cody did a amazing job
Scott and Cody did a great job and installed furniture professionally. The furniture looks great in the room!
Scott and Cody did a great job and were super efficient.
Fast, polite, and efficiently delivered large sets of furniture. Much appreciated. Thank you Scott and Cody.
Scott and Cody were communicating and on time. The delivered our furniture efficiently.
Scott and Cody did a fantastic job from start to finish! Very detailed with placement and detail. Thanks again!
Scott, Tyler and Christian were amazing!
Super fast! Scott, Tyler and Christian were so friendly!
Scott Tyler and Christian did an awesome job! They were quick and efficient and polite. Thanks guys
Scott and John were quick, safe and courteous. Top notch!
Scott and John was awesome
Scott and John were great, pleasant and efficient. Very prfessional. My bedroom set looks great and the guys put it together fast! Thank you!
Scott and John came in with festive attire and great attitude and gave education on our new sofa. They put the sofa together quickly and positioned it professionally!!😇
Scott and John made my holiday. Excellent it was a pleasure to meet them. Happy holidays.
Scott & Jesse was awesome. They show us how to use the recliner & sofa sleeper they show us. Perfect gentle man.
Erix' Marco's and Michael were fast and did and excellent Job!
The guys were amazing.Very professional! Quick yet thoroughl 5+ stars!!! Merry Christmas!! 🎄
If you stop by, be sure to ask for Dana! She was friendly and amazing, and we will certainly be looking for her again when we return:)
Thank you so much Scott and Jesse for the delivery! Very nice and quick!
Scott and Jesse were fantastic 👏 Very helpful and knowledgeable when it came to answering our questions.
Alex and John came over today to set up a bed frame, hassle free and efficient service!
Scott and Jesse were friendly, professional, cleaned up after themselves and quick.
Cody and Scott were my delivery guys and they went way above and beyond. They delivered 3 tables and a bedframe, and helped me load my mattresses onto the bedframe after putting it together. They saw I had a bag of sidewalk salt in the back of my vehicle, and they not only brought it into the garage for me, they even laid salt on the front walk. They were truly amazing!
Amazing service! Ramon and Joel do an amazing job!!!
Great job and very professional!
(Translated by Google) Excellent service from Eris and Marco, very careful, thank you for being so kind (Original) Excelente servicio por parte de Eris y marco muy cuidadosos gracias por ser tan amables
Jesse and Scott were awesome! Tight space and a big piece and they figured it out got the piece in and it looks amazing!
I can not thank Erix and Marcos enough on their courtesy and professionalism with my delivery! We actually bought our livingroom set from Madison, but they drove all the way up from Greenfield. They were very cautious as to where my nosey cats were and very quick to set it up. I hope they see this and know how much I appreciate them. Thank you!
Joel, Donovan and Ramone were fast, efficient and very polite. Highly recommend the use of these Gentlemen. They all were very knowledgeable with the product and set up was fast and simple.
The sales experience was pleasant and delivery was splendid. Philippe and Angel were on time, curious and made short work of the move and assembly.
Feliber & Angel were awesome!! They came in and set up my Johnelle table for me, put in the leaf to see if I liked it and also placed my loveseat where I wanted it! Thanks guys!
Francisco n Joel were the nicest guy's! Came in, delivered the pieces quick n easy and looked everything over with me and were gone. Very efficient. I am very happy with the service. 😁
Erix, Marco and John were very polite and professional. Worked quickly yet paid attention to detail. A definite 5-star delivery!
Michael, Angel, and feliber delivered our furniture. They were so professional and polite. We would recommend them all again
Michael, Feliber, and Angel just delivered our couch, oversized chaise, and ottoman. I can’t say enough about how hard they worked to get these couches into my basement. They did everything in their powers using multiple access points as some pieces would not fit through the main entrance to the English basement. True magicians and so friendly.
Erix and Marcos arrived promptly on time and were very professional. They took extra care to make sure everything was smoothly in and no walls or anything was scratched. Very efficient, great job guys!
The delivery was very professional, answered all our questions and we'd highly recommend them.
Quick service, knowledgeable staff. Special order delivered before promise date
Francisco, Michael,and John were awesome! They were friendly and professional.
Francisco, John, and Michael were so friendly and efficient! They moved furniture around several times and gave me suggestions on placement, including warning me about not covering a floor vent. They even suggested I take pictures of everything before they left in case I noticed any issues later. Super helpful! I highly recommend getting the Ashley white glove service. It’s so worth it! I hope I get this trio to deliver our next order that’s coming in a few weeks!
Excellent delivery experience! Erik and Marcos did a wonderful job!
Francisco, John, and Michael were our delivery team this morning. They were on time, professional, careful, detail-oriented, and very friendly! It was a great experience! Thank you Ashley Furniture! ♥️
Seif was tremendous. Guided my choice of sofa etc and helped me make the whole purchase experience smooth and easy.
Marco and Eric were awesome! Fast and considerate. Would give 6 stars if I could:)
Installing was quick and efficient. Great customer service care
We bought our dining room set and living room furniture (loveseats, couch, and armchair with ottoman) from Ashley. Love how they all look! Beautiful furniture, well-made, for a great price. We also had a fantastic experience with our salesman and the individuals who delivered our furniture. Would highly recommend Ashley furniture and the Greenfield store!
Furniture looked great but I’ve not had it for 3 years and the quality is poor at best. Customer service is awful, they said they would fix it 2 years ago, but went ghost after they agreed to fix it. My headboard arrived with scratches and my dresser will not close, every time I walk into my room 3/8 of my drawers are wide open and if I close them, they fall open. This is not an issue with angle… it’s a production issue. TRASH product and TRASH customer service.
Today I got my couch & Table delivered Michael & Alex were awesome. They did very good job very polite They made sure everything was put together Thank you Ashley for the two delivery guys. Thank you also to our sales person she was very polite funny and made sure we were happy with our purchases..we will definitely be back again..
All I have to say is, if you’re going to buy a furniture from Ashley’s, don’t waste your money on the warranty. They just stealing your money. Because of an “accidental damage” to my furniture, they weren’t able to fix it. So if the furniture is stained, that’s not an accident? I had minor seams coming out from the stitching before my child got a hold of it. And that wasn’t counted in for the warranty with the manufacturer. Which I still don’t understand. Didn’t make sense to me. I spoke to 4 different ppl who gave out the wrong information. Now they won’t refund me the full refund of the warranty but only going to give me half of it back. They’re try to take more money by saying they could fix the damage but I will have to pay for the service and it is more than the warranty. When I didn’t even use the warranty yet. Never buying a furniture from here again. First time customer and last one too. Ridiculous.
First time couch buyer and I’m a regular man when it comes to this stuff . I was a bit standoffish but Jodie Boldin brought great comfort and ease when exploring their selection . Very calm , patient and nice . If you’re looking for a hand make sure you get help from Jodie !
Jacob Valdez helped me find what I needed. Him and management were very helpful!
We had a great experience. Al helped us out and was so helpful and patient. We nearly furnished our whole new home.
Danny was the best even gave the little one a new blanket after purchase!!
Sales person Laren was excellent attentive and very helpful...however checkout at the front was a little slow especially with the sale of accessories being a little challenging for checkout staff...overall the experience was very good. The staff was cordial and nice.
Thank you, Adnan 'Danny' Saed for your help. We had an amazing experience with your customer service. From start to finish, you were professional, attentive, and incredibly helpful. If you're looking for top-notch service, ask for Danny – you won't be disappointed. He went above and beyond to make our purchase seamless. Highly recommend!
(Translated by Google) Excellent service. From. LEREN STADLER (Original) Excelente servicio. De parte de. LEREN STADLER
Ozzie was awesome. He was very friendly, welcoming and kind. He was not pushy or forceful. He was extremely knowledgeable about the products and treated us great! The store was clean, well organized and provided a wonderful atmosphere. I would definitely recommend this store and Ozzie to all my family and friends. Thank you Ozzie!
So welcoming and helpful! Quality is great and everything so beautiful!
Alphonso Tools great customer service!
My experience was great! Al showed me everything! I will continue to shop at Ashley’s!
My experience was great and my sales person was very helpful. She was very great in assisting me.
Great customer service from Jacob!
Naeli helped me with picking out the perfect furniture for my new apartment. She was very polite and helpful and went above and beyond with all of my needs and questions. I definitely recommend this store when looking to furnish your home/apartment! I will definitely be back to purchase from Naeli in the future!!
Upon entering this establishment, I was immediately greeted by an associate: Naeli. I told her what I was looking for (furniture for my living room) and she was very helpful. She helped me find a few things that I ended up really liking. You can tell she really cares about her job and the customers. I recommend asking for Naeli if you shop here!
I had a great experience today shopping for living room furniture. I've purchased from Ashley stores in the past and was satisfied with my purchase, so I wanted to check here to try things out in person before deciding on a set. I ended up finding just the right living room set as well as a mattress and base that I had been contemplating for a long time but hadn't found the right fit. I'm really looking forward to receiving the items and will update my review later if I find the quality to be lacking long term. My only real criticism of the store is the colors of everything here are so bland, boring, and beige. All of the setups they have kind of look the same. They don't even have any colorful rugs or art displayed. I actually ended up getting a beige set because I liked the comfort and it fit what I was looking for, but I would have preferred more color options. I will just have to make everything else in the room more colorful to make up for the lack of color in the furniture itself. I worked with Jacob V. and he was both patient and helpful while my mind bounced around at all of the different options.
Our salesperson was Rawwan Hawwash. She is a total professional but what we liked most about her was her bubbly personality. You need to increase her salary! She really knows her craft and should be compensated for it.
The sales person Garrett was very pleasant, very helpful. Very satisfied.
Great love it
Jacob was so great to work with! We’re really happy with our power reclining loveseat.
Manny helped us and got us a great deal! Super helpful
Everyone was very nice and they didn’t hover around you the entire time you were in the store
First, the store itself -- you notice a fresh fragrance, then notice how absolutely clean the store is. The vignettes are widely spaced, no cramped furniture settings or cramped walkways. The salespeople are pleasant without being pushy. My person, Al, was so patient when I came back three times to finally choose the right fabric!
We had a great experience with Manny! So helpful and very knowledgeable while also giving us our space to shop and make decisions on our own!
Jacob worked very hard to get me. I was looking for today. I really appreciate him. Thank you, Jacob.
Big thanks to our excellent designer/sales woman, Rawwan. Being guided by Rawwan from the beginning of our shopping and consulting with us on delivery and set up, she was simply amazing. Doing business with Ashley Furniture & Rawwan was a pleasurable experience. Everything we bought looks great & was delivered as promised. I will share a pic of 1 of the 5 rooms touched by our shopping. Again many thanks!
Kelly was absolutely wonderful answering all of our questions and providing the best deal after visiting several other stores today. Ask for Kelly so you are headed to Ashley’s!
Jake was a great help and very patient in our process of picking out a new couch! Would recommend Ashley and Jake to others!
We had a wonderful experience purchasing our furniture with Ashley! Garrett was super helpful and made the process very easy!
The staff at the Ashley store in greenfield are great. We've been working with Laren and he is very knowledgeable about the products, and has great customer service. They also have a wide variety to choose from, at better pricing than some of their counterparts.
Garerett Anderson was fast and polite. 👍 Thanks Ashley’s
Kind and helpful staff!
Jodie helped me with everything I needed and more. She took her time and made sure not only that got what I wanted but that it would fit into my place easily. I will be back with have her help me again!
Absolute garbage customer service and furniture design. We ordered their Lyncott dining table and chair set which was delivered on June 4th. The table had a manufacturing defect and the chairs were extremely top heavy that it almost fell back on my toddler - HAZARD! We contacted them on June 5th within 24 hours of delivery. They replaced the table but started to play ping pong with the chairs. They kept forwarding me to the store but the store won't pick up. After trying for 3 weeks the store told me my case will be handled by the customer service manager, who never reached out to me. I kept calling them but they couldn't get me a solution till date. It's been more than a month since the chairs are in my home; with constant fear that my baby might get hurt. At this point I think filling a lawsuit should be appropriate. Please refrain from buying from Ashleys. Not only their furniture is badly designed, their after sales service is a joke. We bought a new home and many of our friends are too in the area. We know where not to buy furniture from!
Laren went above and beyond to help us find a right couch and mattress. He got us a great deal and was very patient with our requests. Work with him if you can!
Manny was the best!! He helped us every step of the way even worked it out where we got an amazing deal! If you’re going in store hunt down Manny for help. Extremely nice and gave us space to talk and try out different couches through out the store
Garret was a great sales rep. He was professional, friendly and the ordering process was easy.
Danny and Manny did an exceptional job in helping us pick a mattress and a bed frame. Can't wait to receive my stuff! Thanks for all your help!
Great shopping experience with Mani. Danny was helpful as well.
Worked with Kelly and she was very extremely helpful!
Garrett was a terrific room consultant. We were looking to refurnish a bedroom in our home and he guided us to exactly what we were looking for. Garrett was no pressure and very pleasant to deal with. Thanks Garrett!
Went Ashley Furniture to buy a table and the salesperson named Garrett Anderson was so helpful and good! He is fantastic in sales and I would recommend him!!
Garrett Anderson did an amazing job helping us with the purchase of our outdoor furniture. He was so patient and informative. I would highly recommend him to anyone looking for furniture. My wife and I truly felt cared for and love our furniture choice!
I Had a fantastic experience at your Ashley store with your sells associate Manny. He was nice, he broke everything down to the simplest explanation, he made sure we fully understood what he was talking about about. He was super helpful and walked us around the store and explained everything in full. Out of every store I been in he was the best sells Rep I ever ran into
I had a wonderful experience with Manny the sales man he’s amazing 🤩
I had a good experience. First time I have bought something there.
Jeovany was so AWESOME! Personable and welcoming, I'd have him in my new living room anytime! My sister will hopefully be getting hers with him tomorrow as well.
Garrett was an excellent salesperson. He was extremely friendly and made us feel welcome.
Came in and was instantly greeted by Jeo. Was extremely knowledgeable, but not pushy in anyway. Was there if we had any questions, but not hovering over us. Was able to point us in the direction of exactly what we were looking for. Went to every furniture store in the area before coming to Ashley. Out of every consultant we dealt with, he was by the far the best. Would come back again just to deal with him in the future.
Jeovany Murillo was the best salesman I have dealt with when buying furniture. I never once felt pressured but he was also very knowledgeable and helpful when we needed it. He is the reason I would come back to this place in a heartbeat.
Manny did an exceptional job taking care of us he was pleanst and super cool to deal with. He listened to our needs and accommodated everything we need!! Give this man a raise!!
Manny was a great help. He showed us more suitable options to our liking. I was very pleased. Definitely plan on coming back to purchase more furniture in the future.
Been here several times before. I don't find sales staff all that helpful. We didn't end up buying something in store, but we did find an outdoor patio set online that we ended up ordering.
the attention is incredible, be very satisfied with the purchase I made with them. if you are looking for the best furniture, this is the best place and if you want the best attention ask for Manny is the best in attention and the best speaks also Spanish!!!
Had a great experience! Manny answered all of our questions and found us exactly what we were looking for.
Met Saif, it was so easy to order and he was very informative
Saif was great! Excellent service!
Love this store. Just purchased or 6th major purchase and have always enjoyed every piece. Dana Lehman was phenomenal. The main reason why we didn't go to a competitor store :)
My wife and I purchased a new dining room set, and the experience from start to finish was very positive and professional. Brad handled our purchase, and Cecil and Jonathan were great in delivering and set up. Much appreciated
Always have what I need
Great experience with the store Manager Danny he was patient with us I will go back to Ashley again
Great service by Max C tonight.
Manny is the man! Helped me find a couch, would recommend!
Danny is as awesome!!! I came in with concerns and he turned my frown upside down. I left feeling like a valued customer and not just a sales person commission. Danny you rock!! Thank you for all of your help!!
Amazing !!!!
Lydia was a patient salesperson who took into account our needs, showed us plenty of options, and didnt push us into anything we didn't want.
Came to make an exchange and Manny is the man. He helped me figure out sizing differences and what would best work for my home. Liz helped figure out all the paperwork. Top notch customer service. 👌 Thank you.
Manny is the man in helping you getting the right size couch. Thank you your awesome!
excellent customer service!!
Max did an awesome job and he has great hair make him the CEO
Lydia was amazing at helping us get furniture for our new home!
My experience looking for and purchasing furniture was top-notch. I came in with a few pieces I saw from online, and Manny was so welcoming and ready to help me find exactly what I needed. He went above and beyond to make this process easy and smooth.
Max was great! He helped us find exactly what we were looking for to furnish our new place. Thanks Max
Max did great job
Jovany was helpful today!
Max did amazing! Showed us all of our options and answered all of our questions! Great service 🎉
Our entire experience was absolutely amazing. Our salesman Manny and his shadow salesman Jon took very good care of us. He was very helpful, knowledgeable and personable and made us future customers for sure
Danny was great in helping us find the perfect couch and trying out mattresses!
Jeovany did great! Thank you
Great service… Jeovany was helpful!
Thank you. Great service from both Jeovany and Saif
Getting our couch was a great experience. Jeovany was not pushy when we came in and let us look for what we wanted, and once we found our couch, he was quick and efficient with the whole purchase!
Max was awesome to us, super helpful while we looked around. We were able to find the perfect couch!
I absolutely love this store. Ashley Furniture is built to last a lifetime. I was very impressed with the design of the furniture I picked out for my “house” Customer Service is one of the best things about the place. Lydia Castro-Jones great sales person. This is who you should ask for before going to the store.
Great experience. With max
Max did an awesome job! He was very helpful and gave us plenty of time to make a decision.
(Translated by Google) Very good service, very friendly (Original) Muy bien servicio muy amables
Max was very helpful today! Thank you for taking good care with concern for me and my likes and dislikes. I will pass along the good word!
Jeovany was great! Attentive, but gave us space to look around. Very informative and efficient! Great experience!
Jeovany was extremely helpful and not pushy at all. He is someone I would recommend asking for when you arrive. Buying furniture is something I dread doing because I hate feeling pushed to buy things. He’s extremely helpful and polite. 10/10 experience
Max was very helpful when we were looking for a new couch. He was very kind and informative and helped us find our dream couch.
Jeovany was extremely helpful from the start. Easy and painless all the way. We told Jeovany what wanted right away and he found it immediately. Strongly recommend this store. Just ask for Jeovany and you'll be taken well care of!
Jeovany was very courteous and helpful in my search for the perfect chair for me. He did not rush me, which I really appreciated.
Wonderful experience very helpful in assisting us in choosing our new bedroom furniture
Customer service is amazing ! Max was so helpful and helped me pick out the best mattress and bed frame !
Excellent, customer service. Max was attentive and assertiveness. When you’re buying. After OMG It takes more time that I spect the delivery. When it arrives, it is incomplete. The salesman Max offer us a table With 4 barstools and only comes with one and now we have to pay extra for three more, when he was very specific how was the bundle. He is making many excuses(Barbie world only buy a table with one chair). I’m so frustrated. I will make a return, I’m not happy at all.
We were helped by Jeovany. He was very helpful and friendly. We went in looking for mattresses , were in and out of the store in less than an hour. Thanks!
Lydia gave me amazing customer service
Lydia was really good help
Just purchased a sofa and recliner from Max C. He was very knowledgeable friendly, and went out of his way to make sure I saw all my options. Financing was breeze. I highly recommend Ashley‘s.!
I’ve always had great experiences here. I worked with Lydia at the Greenfield store today and she was very attentive to my needs and provided stellar customer service!
Jeovany He was great to work with on the floor. He helped me with measurements and affordability. 10/10 experience
Max did an awesome job!
Jeovany was awesome. Not a typical pushy salesman. Answered all my questions and gave me a good deal. Would recommend him and would come back again!
Needed furniture for my entire apartment and my sales person Lydia was very helpful and super kind. I would definitely shop here again and I would ask for Lydia to be my sales rep. She is fantastic and fun to work with😘 I would rate her a 10 plus.
(Translated by Google) Excellent service !!! They loved Max and Manuel's. (Original) Excelente servicio !!! El de Max y Manuel los encantó .
(Translated by Google) Excellent service and good communication, very friendly (Original) Excelente servicio y buen comonucacion miy amigables
Brad is absolutely amazing!!!!! Received amazing help at this location today!
My elderly father and I recently stopped at the S 27th St location in Milwaukee shopping for a few new pieces of furniture for him. Ashley's was our 3rd stop of the day. We were warmly welcomed at the door by Skylar Kucik. She directed us to the areas of the store we were interested in for us to peruse on our own. Not much later, Skylar caught up with us to answer any questions we had without being at all pushy. Once we decided upon an item, we continued shopping in the area of the second item we were looking for. Again, just at the right time, Skylar followed up to see if we had questions about that item. We were so impressed at the number of customers she was efficiently managing simultaneously, while making us feel as if we were her only customer. Skylar's calm, cheerful demeanor made both my Dad and I feel comfortable about his purchases. I would definitely seek her out again and will recommend her to others shopping for furniture. As the furniture was just delivered and therefore we are unable to comment on the long term quality of it, this 5 star review is primarily in response to our encounter with Skylar.
Sale associate Castro-Jones is the Best and also assist with a warrenty and delivery. I'm a satisfied customer. Thanks
Everyone we came across was very friendly. We were left alone to shop on our own but were attended to very quickly when help was needed. Saif was a huge help and extremely friendly. Would shop here again anytime.
Sales rep was very helpful in furniture options, inventory, and pricing. No hassle purchase experience!
Manny was awesome 😎
(Translated by Google) Manuel, was very attentive (Original) Manuel , estuvo muy atentos
Mr Max is the best thanks
Max couillard give me a good costumer service
Max did a great job helping is to find a mattress that worked for us!! Highly recommend!!
I had a wonderful experience at Ashley Furniture. Ozzie was so patient and helpful with my purchase as I couldn't make up my mind! Great experience! Will be back.
Kelly was beyond fantastic, she made our experience so relaxing & was incredibly friendly and helpful. Will definitely be returning!
Fast delivery with no issues. Couch is super comfy. The sales rep was knowledgeable and didn’t take pressure us. Just wish he didn’t follow us around the store.
Manny was fantastic! Very helpful and made for an easy purchase!
Unfortunately I didn't have the positive experiences as others. I wasn't greeted and walked through the store unnoticed. Maybe I'll do better with purchasing online. Oh well it happens.
Great experience with Danny and Saif Great mattress collection 👌
Max is a 10/10 salesman and human!
Good experience! Had exactly what i wanted. And was such an easy purchase. Saif was a big help!
Max and danny did a good job
I walked into this store wanting nothing to do with my wife’s intense spending sprees. As we were “per usually” approached by this annoying salesman, it turned more into him being so indifferent, I wanted to buy the furniture more than he wanted to sell it. I have been in sales and enjoyed seeing someone still incorporating the basic fundamentals and pushing good business forward. We would’ve gotten the order but my wife mid-decision switched to wanting a dog and a rabbit, so today I’m completing her request. Jeovanny, if you ever see this thank you for being a great salesman and reminding me that not all salespeople are money hounds!!
My experience today at ashley was very pleasent. The sale person was very nice Saif his name was.
Geo was amazing, patient and knowledgeable. We bought mattress and rocker chair and he really helped us with addressing all our concerns! Highly recommend if you’re looking for a calm, friendly and honest experience then he is you guy. We had to come in multiple times and he provided a consistent experience each time! Thank you! The rest of the store was friendly at the door as well!
Many was very grate. Helped us alot and also speaks 2 languages that mase it easier for us
I had a great experience with Danny !! He was helpful and explained everything as simply as he could!! They had a good financial option!
Saif was extremely helpful
Saif and Danny we awesome. Process was simple and Saif was very personable through out the process
Very friendly staff and good descriptions and my girl Rawwan was a sweetheart and great help!
As soon as I walked in Al greeted me and asked if I knew what I was looking for and I responded kinda lol and he right away said come with me and got a general idea of what I was looking for and he was the biggest help showing me exactly what I was looking for. He was able to get the best pricing for me and I walked away a very satisfied customer
I had an amazing experience I worked with manny he was very professional will highly recommended!
MANNY WAS GREAT AND VERY PROFESSIONAL! HE TOOK HIS TIME SHOWING US EVERYTHING. 10/10 RECOMMEND
Saif was very professional and helpful. He answered all of my questions with a smile 😃
Went with a friend who was purchasing furniture and Lydia was extremely helpful and patient. The entire staff was super friendly.
Kelly Lilly was AMAZING!!!! Anybody thinking of purchasing I HIGHLY recommend working with Kelly! She was knowledgeable, professional, efficient, and TRUSTWORTHY. I never once felt pressured or felt as though I was talking to a “sleazy-salesman” which I have experienced in so many other stores. Great job Kelly, and above all thank you!
Danny was extremely helpful and courteous! Not pushy at all! Excellent shopping experience!
Kelley was terrific. She made sure everything was correct. Very professional and courteous. Highly recommend her. Thank you Kelley for all your help.
Max did an awesome job helping us pick out furniture at Ashley!!
Good furniture selection
I had a great experience with Danny the store manager over the weekend. I came in looking for something specific and he was able to provide me with a customized item to meet my needs. I recommend anyone to check out this store and ask for Danny!
I had the best experience buying furniture at Ashley. I worked with Danny and he was awesome! He is very knowledgeable and quickly answered all of our questions. Highly recommend!
Al did a very good job helped us out
Seif A welcomed us with a great attitude and offered us a great deal!
Service was great my sales person name is Saif he was very helpful
Saif did an amazing Job helping us
Pleasant and helpful staff. I recommend
Great Man, Great salesman, great talker, very professional. Handsome man. Very friendly, the guy I can have a beer with! Please give him a rase he deserves it. Nice one to. He took care of a Marine Vet. Semper Fi HOORAH Jeo !
max did a great job
Excellent selection of home furniture and helpful staff like Max who answered all of our questions
Jasmine has great customer service and definitely went above and beyond, and the sales person Dana was also very pleasant to work with and I highly recommend her for the best sales!!
Max did an incredible job. I love shopping at Ashley store.
Max is a great individual with awesome personality and character. He was very knowledgeable and helpful with my purchase and window shopping today at Ashley Homestore at 4771 S 27th st , Greenfield, WI. Great work Max, keep up the great work
Max was awesome, was very professional, quick and personable. Had us in and out of there and found us what we were looking for in less than 15 minutes
It was a pleasure working with Jodie Boldin today at the Ashley store in Milwaukee. Jodie was so helpful and knowledgeable. She helped us find the best deals and design the furniture we wanted. Thank you so much!
I love ashleys always dose a wonderful Job Danny was great !
Awesome experience with purchasing our new bed. Max is great at what he does, very attentive to our needs and very patient with all my questions. I totally recommend Max when purchasing at Ashley's!!!
Sad
Danny the manager is a great guy and will work wit you
Max was very friendly and helpful!
Loved the furniture. Do not waste your money on the furniture care package. They don't clean the furniture and if you have more than one cushion to clean they won't do anything.
Dana was great. Nice selection of home furnishings.
Max Couillard was great to work with, he was patient as I tried to choose a fabric and returned my phone call quickly.
Professional and friendly and very Helpful Max is a Aplus customer service representative stop in and see for yourself by the way Nice hair.
Laren was very helpful and patient! Helped us buy a bed & was very informative.
Great customer service from Max C. Very helpful in selection. I needed to edit this review to include Liz. I had a difficult situation occurr causing the need to have my purchase delivered sooner. As the item wasn't available yet, Liz and Max C came up with an out of the box solution that I would have never expected. They were able to put a "loaner" package together that we could use until our order arrived and they did this in less than 24 hours. Such great customer service from these two! I highly recommend purchasing from this store!
Best experience ever start to finish! Skylar greeted me and let me browse the store without any pressure. She checked in with me at just the right time and then helped me pick out exactly what I wanted. Skylar is very professional, knowledgeable, personable and fun. Informed me of the delivery process and got by new couch and loveseat scheduled for delivery. Day of delivery, I received a text message informing me the delivery team was on the way. I could track them as they approached. I couldn't have asked for a better team with my delivery! I wish I wrote down their names. Professional, polite and very careful with bringing in my new furniture. Thank you Skylar and the 2 gentlemen that delivered my furniture!
William was so patient and wonderful with us. Thank you!
Won’t be returning. Would not recommend. Wrong pieces delivered. Had to take a day off to accept another delivery day because their mistake. Salesman Gio didn’t return my call. Customer service dint care. The cherry on top is the delivery drivers setting off the fire alarm and listen to the siren for and hours until the FD showed. Because we live in a condo all the neighbors units went off as well. Driver said he would call with an update on 30min. Lied…just left for next delivery. I was told he gave me an additional 10% off the order come to find out it was just off the smallest piece which came to a slap in the face 40 dollars. How about to go out of your way to accommodate the customer for the circus you run?!?! The main reason I will never go back or do business is because I heard the sales GIO chuckle as we hung up. Unreal…
Delivery took long. Parts were missing . Took 3 times to come finish a bed assembly due to missing parts.
Max is very nice. Helped with everything
Went to Ashley to look for a couch for my new apartment. Wasn't sure exactly what I wanted but Jodie took all of the stress and guess work out of the process. Jodie is fantastic. She listened to my needs and went over the details of each couch I was interested in. Once I narrowed it down to the couch I wanted, she went over the features and the process to get the couch out of the store and to my place. Would definitely recommend working with her if you are looking to purchase a single piece of furniture or redecorating your entire house. Will be looking for a living room chair in the near future and will definitely be back to work with Jodie. Thank you Jodie!
We never thought Ashley would be our final stop, but Jodie Boldin and the AlexVale sleeper sofa checked all our boxes! The quality of the furniture and the comfort of the sleeper mattress will keep our kids coming home to stay with us. Jodie showed us the differences and never pressured us to make a quick sale - but the right and BEST decision! Thank you - we are very happy.
Salesman Al Tools was excellent. His non-pressured approach and knowledge of the product and ability to answer all of our questions made us convinced that Ashley Furniture and the selection we made were best. Al made our shopping experience a 10!! He should be acknowledged for the outstanding employee he is. Thank you.
(Translated by Google) Very satisfied with the service that Manuel gave us, he is a bilingual and very efficient person!! (Original) Muy satisfecha con el servicio que nos dio Manuel, es una persona bilingüe y muy eficiente!!
(Translated by Google) Employees are attentive (Original) Los empleados may atentos
Great customer service!
The place has a good reputation.
Max was great!
Max was the best!!! Go packers!!
Service was welcoming and warm. Will definitely return for future purchases!!! Thanks Max!!!
The greater was very attentive and noticed me within 5 seconds and ask if I needed anything. Also, as I was walking through the showroom. One of the other employees whom I believe to be. Maybe someone that works in the warehouse asked if I need help with anything. They were both very friendly
I had the pleasure of being welcomed to the store by Manny, great salesman, very informative and not overly pushy or "salesie" lol. Happily ended the visit by gifting myself a new bed for my birthday! Thanks to Manny!
Extremely disappointed purchased a large sectional in 2020 and bought the extended warranty, I have 3 cushions that the covers are falling apart in the middle, I put in for the claim with the warranty and they said sorry anything "wear and tear" or poor build quality is not covered..... I also asked a about a seam coming apart and was told that is also not covered because the only reason the couch would rip at a seem was poor build quality.
Manny Malespin was great and showed us exactly what we were looking for! The couch we chose is perfect!
Friendly and helpful staff. Clean store with a great selection of furniture. Maxwell was a super helpful salesman and made sure to listen to our needs and wants.
Max was awesome! Very helpful and no pressure sales. He took the time to go through fabric choices and answered all our questions. Would buy from from again!
Manny was extremely helpful and professional. Excellent service
Manny was great and helped us through the whole process
My Salesman was absolutely fantastic. I told Manny Malespin what I was looking for.He took me straight to it. He explained everything to me in a nutshell. Very professional, and had a great sense of humor. Great Job
Max was very friendly and helpful. He made the process very quick and easy. Would not have guessed he is brand new!
Meant to post this awhile ago, but my parter and I came in looking for a couch and Manny was the one who helped us and was honestly the best!!! He was not pushy at all and was very understanding with what we were looking for which was a big relief. He worked with us and was very patient and helped with trying to get deals for us and also checked to make sure we got our couch and that we loved it!!
Sales rep greeted me at the door and knew his stuff. Wasn't pushy. Loved this FIRST EVER ASHLEY experience!
Jodie B. was fantastic!：） She was very patient and helpful. She took her time to listen to us and helped us putting the furnitures together according to our vision! We highly recommend her! The store is comfortable and clean! It was a very pleasant experience !
Jeo helped me out with finding the most perfect kitchen table he went a live and beyond to make sure I got everything I needed and even helped recommend which chairs would look the best. Definitely recommend Jeo to anyone looking for furniture.
Brad was super great with his customer service skills. Hes got it honest. I couldn't leave the store withour giving him an awesome review. THANKS BRAD SIR
I purchased severalpieces of furniture and found the sales person to be extreamly helpful with selection of mattress as well as other items. She was vert y personable and professional. The delivery team was outstanding...very polite and considerate.
We bought a recliner set from this store with additional protection plan of $1800. One of the recliners stopped working. I filed a claim to get it fixed and two weeks claim centre lady on the call said that they don’t cover it. She was very rude too. When I asked her, whats the point of paying extra money if you don’t cover it, her response was YOU SHOULD HAVE THOUGHT THIS BEFORE PURCHASING THE PROTECTION PLAN. Never going back to ASHLEYS
The store had a wide selection and our salesperson was patient and very helpful.
I’m very satisfied, the workers were very kind and the product was wonderful.
Love this store and Kelly was so helpful Would recommend Ashley to everyone.
Had a great experience visiting the store for our couch purchase. My husband and I had a warm welcome from the manager Manny. He was super friendly and patient with all our questions and suggested what’s best for our interests. He did a great job throughout the purchase with smile. Highly recommended!!
The salesperson was friendly. Everything is grey. No futon available in store
I got helped from Manny Malespin he was very helpful with the information I needed and feeling comfortable with my decision making I felt very welcomed and respected and broke down information I needed to know in a good manner and easy understanding of things I appreciate the help I had today
This location had so many warm and welcoming salesmen and staff. However, I must say Manny was outstanding! We told him what we were looking for and our concerns, and he found exactly what we needed. He answered all of our questions and made us feel like VIP! Every customer should walk away feeling as heard and valued as Manny made us. He also had the perfect pace (didn't take all day but didn't rush us either). We look forward to doing more business in the future! We were looking for 2 new couch/love seat sets for our living rooms. This location had a nice variety and some pretty high-tech AND comfy couches (perfect home theater vibes). I didn't know some features even existed lol
I loved how the Manger Manny took care of our needs. Thank you!
Amazing service Lydia is the best of the best! Very helpful
My first experience at Ashley Furniture with Manny Malespin was a great experience. Thank you for all your help, time and explaining everything. I’m going to love my furniture, and I’ll be back for more!
Great customer service and very helpful
We had a great experience while shopping for furniture at the Greenfield Ashley Homestore. William Schmidt room consultant was very cordial and professional while showing us different options available to us. We highly recommend Ashley Homestore especially William Schmidt when shopping there. Gary and Tina K.
Manny was really helpful. He helped us find the perfect furniture for our new house. He was always willing to answer any questions and made the process very easy.
Jeovany is an awesome salesman. Great experience with him today. He is very knowledgeable and got me right where I wanted to be. Gave me options and allowed me to veiw a variety of different tables. The buy was easy thanks to Jeovany.
Absolutely best experience I ever had furniture shopping ever, I will make ALL my future purchases from Ashley Greenfield store only!! From the moment I walked in I was taken care of immediately by a wonderful salesman named Geo who took the time to search items to find me something in stock, that was in my budget, specific taste and would deliver immediate as I was moving in my new place that weekend I walked in. He went above and beyond make sure I was had everything taken care of (even the things I forgot to do). The delivery/setup team was on time, quick and amazing putting my new living room together. I couldn’t be happier with the team at Ashley!!!
Highly recommend working with Manny even if he's a Packers fan! Manny was an excellent associate and used our down time to his advantage for feedback on promotional items when talking with other customers. Excellent marketing move on his part! He was very personable, patient and humorous during our whole experience. Grateful he took the time to ensure us our furniture would fit in our home after we left the store. Hands down the best shopping experience I've ever had and would return just to work with Manny again!
Manny Malespin provided us with a high level of professionalism, efficiency, and kindness at the Ashley Store. He addressed our concerns and overall provided excellent customer service! We love our bed! Thanks Manny!
My husband and I loved working with Manny. Manny really had our best interest in mind and went above and beyond for us. We actually went to a different furniture store down the the road at first, but decided to check out Ashley's before heading home. I'm so glad we did, and I'm so glad we ran into Manny. Manny is transparent and is committed to helping us make the best decisions and getting the best deals. We can't wait for our new purchase to arrive!! UPDATE: Our furniture arrived sooner than expected!! Communication was good and consistent. Delivery and assembly was quick and easy. And I love my new sectional!
My wife and I walked in and was greated professionally by Manny. He made us feel very comfortable without being pushy at all! Manny helped us secure a 2 piece sofa and ottoman so we're really excited. Thanks!
Jodie was great. Very helpful and personable!
We had a great experience. Manny helped us out and was able to help us purchase our couch quickly.
Manny was my sales associate. He was beyond helpful in the process from start to finish. He let us know what was going on when we walked in and gave us our space to look around and talk about different options. He checked in on us a few times during our visit to Ashley. We ended up purchasing 2 couches & a bedroom set. Flawless help throughout the process! Would highly recommend working with Manny.
They always take care of me very well. Especially Shawna Rutz! She listen to me and give me various options they have! Good customer service.
Manny M assisted me with finding a plush queen mattress tonight and might I say that he is an asset to the company! Manny was very personable and approachable. One of the best customer service experiences I've experienced in a while.
Manny Malespin was an excellent person to work with. He made our visit incredible very welcoming and helpful made sure to check in on us. We really appreciate your customer service skills!
I recently went in looking for a couch, not knowing exactly what I wanted. Manny was super friendly, helpful and knowledgeable. He made me feel very comfortable and answered any question I had. The store itself had tons and tons of options! Their delivery time is also incredibly fast compared to other furniture stores in the area.
Lydia was super kind and very helpful without being pushy at all. Great experience!
Manny was a big help in helping us find our new bedroom furniture! Highly recommend.
He explained everything good to where we could understand better.
Ashley Alford on South 27th ASHLEY FURNITURE is the best!!! She helped me pick out a perfect table for my house!!
Manny was super helpful with helping us purchase our furniture! We came in very stressed to finalize our purchase and he was super easy going throughout the whole process and so fun to work with! Naeli also helped us a lot!
Great choices, awesome sale, comfortable atmosphere! Lydia was terrific!
Great selection of furniture! Beautiful, durable pieces. Also excellent customer service from Laren. Top notch!
Updating review to reflect the customer service improvement I received from Ashley in regards to an order needing returned - it took a while to receive the proper assistance but finally got an answer. Learned there’s a difference between the store that delivers and the actual online purchase - this should be stated up front to ease communications. Thank you for getting us in contact with the correct party!
I like it furniture always be nice thing comfortable in my room
Vioty. Was wonderful. 10 10
I don't normally give 5 stars, but our experience over several visits was great. Danny is fantastic! If you're looking for furniture, I'd definitely go back here and deal with him. He goes above and beyond. Great experience!
I found my new nursery rocking chair! I'm 8 months pregnant and I've been to so many furniture stores looking for the perfect chair. Manny was my salesman. He was the best salesman I had in any of the other stores combined. Very knowledgeable and was not obnoxiously pushy like the other sales members were. Look for Manny if you come, he'll make your search a lot less painful and a pleasant experience.
Went into the store was greeted by Manny Malespin. Very friendly checked on us periodically . Had an enjoyable experience at the store. It was my first time . After I found want I wanted Manny helped me through the entire process . I can’t wait to receive my new furniture . Definitely would recommend this store and the people that work there. Thank you.
very good service from the person who assisted me. Totally satisfied
Great service!! Lydia was fantastic to work with and let me take my time.
I worked with Manny on the purchase of 2 new beds. Manny explained the features of the beds as well as checking to see if they were in stock. I scheduled the delivery day I wanted and completed the purchase. Manny was very knowledgeable,friendly and professional. I highly recommend him if you purchase from Ashley.
I stopped in here while searching for new furniture. I was greeted by Skylar. I asked her to let me look around and I would follow up if I had questions. She did! No pressure, no following, and when I did have questions she was available and helpful. I returned a couple days later and purchased 2 pieces through her. Would recommend her to anyone looking for a good experience without that pushy salesperson feeling.
I want say a very big thanks to customer service team from Ashley home store in greenfield Wisconsin specially to Liz, Jasmine and many for their dedicated work and amazing help and service for the people, especially to me.
Manny has been helpful throughout my experience at Ashley. Ashley home store has modern furniture for your homes! Check them out!
No sales representative help me.
Fantastic experience! Ashley Alford was an amazing sales person for us while we looked for our new sofa. She didn't pressure us into anything and gave us space when we wanted to discuss as a family. She helped us with many options but never pushed. Did a great job with helping us choose the right sofa for us. We will definitely be back when we need furniture in the future and will ask for her. Thank you Ashley!!
Very professional. Bought complete living room set in five minutes. Love the salesperson, Manny.
I recently purchased a couch and coffee table from Ashley furniture. Lydia the sales clerk was very nice. She sure knew her stuff. I enjoyed chatting with her. My girlfriend was with me. She is looking to purchase a bedroom set. She is definitely going to go with Lydia. I would highly recommend Ashley furniture to anyone looking to purchase furniture. They have great deals and prices.
Ashley and Manny helped us get a new mattress and two recliners in an hour! Very impressed with how quick and helpful they were.
I've been going to Ashley. Gosh, I can't even say how long I've always had a good experience, and most of all quality of the furniture keeps me coming back. As a matter of fact, I just purchased a living room Set and lamps and going back for coffee tables. So yes, I give it a 5 star. If I could, I'll give it a 10 star.
Manny was amazing! From giving my husband fantasy football pointers, to taking the time to go through all our questions, he made the whole process a breeze!
I was fortunate to have worked with Lydia C-J, when I bought my Morelos couch, chair and ottoman. She was excellent with her communication and helped me every step of the way — this made the process both easy and enjoyable. She was fantastic, and it was such a pleasure working with her. I really like the new furniture, too. The set looks great, and I think it was a good value for the price.
Shawna our sakes lady was so pleasant and knowledgeable. I recommend Ashley Stewart for furniture. Get a good deal and customer service is number one here.
We purchased this sectional less than a yr ago. The fabric is pilling & fraying terribly. The back cushions are not even cushions. They are fill Ed with a hair like filling . Terrible quality that they will do nothing about
great experience with Larren. Very knowledgeable and yet will step away when you need your space.
Had a really great experience. Everyone was super nice and helpful. Adnan was the one who helped us out with check out and he was super friendly and got us a great deal! Would definitely visit this store again!
Manny M. Was an amazing help today at the greenfield store. We are so excited for our new sofa to be delivered!
Danny, the store manager, was very helpful in helping me identify merchandise that met all the criteria I sought. I left the store feeling heard, satisfied and happy. I look forward to the arrival of my new furniture.
Manuel (manny) was very helpful. My family was able to find an amazing combo for our bedding needs.
Low standar quality items. Bought some recliner couch that started to mess up from the mechanical parts just months of purchasing. It was an issue getting them to come out to check them . When they finally came to check on the couches I had to wait 3 more months for the parts to get there . After waiting for 3 months without been able to use my sofas now they tell me I have to wait 1 more month to get someone out to fix the problem. When the technician finally arrives a month later he starts putting the pieces on the good couch and as we try to explain to him that that couch is not broken it’s the other one he continues to fix a couch that is WORKING PERFECTLY! When he finally is done working on one of the sides of the good couch we try to tell him and show him the issue of the other couch again at this point he is getting loud with us because he was done with his job. Then he left the other part of the couch thrown all in pieces in the middle of my living room. Leaving me with a broken couch that was never broken😞. I called Ashley back they sensed another technician who was able to assemble what the other technician messed up. Then a month later sure enough my couch starts sparking up fire (again the couch that was in good conditions) now my couch is broken again 😞 I can’t close the feet of it because the technician who worked on it the first time got the cable stuck under the metal mechanical part that he put in. I called again because this is now getting out of hand and this wasn’t the idea to pay for something I couldn’t use. I wait another month just so they can send out the same technician named Jesus who messed up the couch . When he arrives I tell him I would really like someone else to come check the couch. Now I’m stuck with the problem and no one wants to help the customers who keeps paying even tho she can’t use her stuff 😞😞 I’m so disappointed with their services. Never had problems with the beds we purchased and now with this couches they are giving me hell.. 😞
Excellent service and attention to details!
I came to Ashley yesterday and was helped by associate name Manny. He was excellent. Got furniture at an reasonable price.
Dana has been super awesome to work with. Very professional and knowledgeable, and not pushy! Kudos to her and Danny! Great team
Manny was amazing! We had so much fun buying furniture! I would 100% recommend him to anyone walking into the store for new furniture!
Manny was fantastic to work with, he let us find what we liked on our own, and then helped us figure out how to make it happen. He is hilarious and made furniture shopping fun and smooth. I would absolutely recommend him if you’re looking to shop at Ashley!
Kelly was extremely patient as we tried out almost every single recliner in the store. She was friendly and very accomodating as she completed our sales transaction. She helped us establish a delivery date and time that was convenient to us. Overall, great experience.
I bough this couch for a significant amount of money and only got half of it at the scheduled pick up, they then told me it would be a month until the other half showed up. I had to then wait the month and when I called to make sure it was there they told me it wouldn’t be here until another week went by. When I ended up picking up the couch it had a significant rip in the corner and I now have to try and fix my brand new couch that I had to wait a month and a half for.
Best experience ever. Lydia helped introduce me to all the mattresses, then helped me narrow down my options based on price. She was kind and helpful, without trying to convince me to go higher on budget. So happy with my mattress and mattress cover. I would go to Ashley again and again and highly recommend Lydia. Also, I was in and out of the store in just over a half hour. Literally couldn’t have asked for an easier experience.
We went to 5 different stores looking for mattresses. Turns out..the last place Ashley's was closest to home and the most informative! We were treated wonderfully by Skylar and the manager. So far so good on the mattress. Thank you Ashley's!!!
Love my sales guy Laren come see him for awesome service
Manny did a great job in showing me exactly the type of furniture I need and providing the best deals!
Had a really good experience working with Manny Malespin, Sales Manager. He allowed me the space and time to look around for what I wanted. In the end, he helped me to make a decision on furniture and I'm pleased with my decision. It was a nice, pleasant and quick process.
Jeovany made my first furniture purchasing experience quick and easy!
Jodi was a pleasure to work with on the purchase of our new bedroom set. She was knowledgeable and super helpful without being pushy. Highly recommend working with her!
I have been looking for furniture for my living room for months. I have been to every single store that sells furniture and worked with so many different sales associates but this time at Ashley‘s with Dana Lehman has been unbelievable. She made it so much easier. She was patient. She answered 1 million questions and was nothing but delightful.
William was great! We changed our minds on a few things but he was happy to help. Highly recommend him!
Everything I was hoping for was in stock, no interest financing - Bradley Neumer was awesome!
We had an amazing experience at Ashley’s. Al was a wonderful help in getting us exactly what we needed with great prices. He was professional, friendly, and super helpful. We were picking up a bed for our daughter’s new place and wound up buying a beautiful new living room set for us. Too good of a deal not to and Al made the process a breeze!
Danny was very nice and helpful!
Lydia was very helpful! She worked up pricing on two couches for my daughter. She presented options after my daughter had a rough experience with Ashley online. I would highly recommend her!!
Jodie was amazing to work with, she took her time and let us decide on what we wanted and then helped us out with picking a mattress out as well. We went to 4 competitor stores and she was the reason we came back. Thanks Jodie you made it extremely smooth and easy to pick between you and the competitors.
I went in to buy a bed and Manny did everything to make it a seamless buying experience. He wasn’t pushy and just helped me find the best option for me. Highly recommend.
Mark was extremely helpful about what I was looking for. And the delivery time is quick! I haven't had any issues with any items I've purchased at Ashley!
Mark Manske was great to work with at Ashley! He was efficient and showed me what I was looking for as soon as I entered the store! The furniture in my new home has been great too! I highly recommend shopping here for your furniture needs!
This was my first visit to Ashley‘s I received a very warm and greeting. Dana who is the associate that helped me she listen to everything I said, and we were able to come up with a really nice sectional. Couch I didn’t realize I could actually separated and only by portions of it. She was just so incredibly amazing and very informative. I just can’t say enough about my experience there. I most certainly will be back.
DANNY was fantastic he was beyond helpful. Best experience ever.
We started the day being scammed on Facebook Marketplace on a couch purchase. Discouraged, we decided to check out a furniture store instead. We walked in to Ashley and were greeted nicely by Manny who gave us info on where to look for couches and left us to look around. (Loved the non-pushy style). Manny was always close by when we had a question and led us all around the store to show us options. He was personable, knowledgeable, funny, and definitely an "above and beyond" type of guy. We found a perfect new couch for our living room! Plus Ashley had an awesome Black Friday in July sale going. Large purchases can be stressful but honestly, Manny made it so easy! We're even heading back soon for a new mattress ☺️
Manny Malespin worked with my daughter and me and helped us find a great living room set that was both comfortable and within my price range. He was extremely personable and had a great sense of humor! Above all, he was so kind and patient with us, and I appreciated it! It was a rainy day and he made it super worthwhile! Thanks Manny!!
Amazing shopping experience at Homestore! The selection and pricing unmatched and the pricing. My sales associate Shawna allowed me to shop freely, checking in occasionally, instead of the usual hovering you tend to get at the other furniture places. She explained the pricing, finance and delivery options clearly. If you're in the market for new furniture save yourself some time and energy and make Ashley your first stop!
Manny went out of his way to help with all our questions and needs. Top notch and very professional. Ashley is lucky to have him!! Highly recommend.
DO NOT SHOP HERE FOR YOUR FURNITURE. These are the issues I had to deal with: 1. We were partnered with an employee who was so busy that we had to wait over a half an hour to check out after selecting our items. She was also not available to help us navigate the store. We had to grab the manager to check us out. 2. We were told that our furniture would be delivered a week early so we had to rush to move things and ready the house for the movers. When our couch arrived it was damaged (see photos). They also forgot an entire desk. 3. We were told that Ashley's would reach out to us regarding our damaged sofa and missing desk. Did they call? Of course not. We had to reach out. 4. When we asked about a discount for the poor service and product, the sales representative was obviously annoyed. We were told later that we would be given a 50 dollar gift card. Our entire purchase was over 3,000 dollars. 5. They came to replace the couch and to bring the desk. The delivery men informed us that the entire desk was not in the truck; they only had the glass top. Second attempt at desk delivery.... FAILED. After that, we told them we no longer wanted thedesk. I bought a desk for 70% less on Amazon and am very happy with it. Its a shame that Amazon is a more reliable furniture store than Ashley's. 6. Oh I forgot! I also bought a lamp. The lampshade was stained. They STILL have not replaced it. Moral of the story: Ashley's does not value its customers. You are better off shopping on Amazon.
Always a great experience coming to Ashley’s. I always buy all my furniture here. Today I had the pleasure of working with the store manager Danny. Thanks for all your help!
Ashley's furniture the best place to go
Purchased a mechanical recliner couch and paid extra for warranty but after 6 months the couch was stuck in the fully reclined position. Called the Ashley’s warranty company and now going on 4 months and the couch is still not fixed. Called the warranty company last week and they said they won’t have the piece that is broken until late August. Moral of the story don’t buy from Ashley’s because the warranty company the partner with doesn’t provide efficient care!
I purchased a wall shelf Model A8010202. Not the most expensive item. Still, I was looking forward to adding it to my living-room decor. When it arrived, it was literally 25% covered with non-peel labeling. Everything from the UPC code, to a weight limit warning label. Just to be clear, these would NOT just peel off. They were meant to be stuck permanently. This was no displayed in this fashion in the showroom!!! Seriously, absolutely no one would want to hang this thing on their wall unless they wanted a billboard in their living-room. I called the service center (which frankly is worthless) and then chatted with Samantha on-line via their website. I was assured that someone would be contacting me to help resolve this problem. Three weeks now and NOTHING. To say I'm disappointed is an understatement. As a result, I will NEVER even bother to enter an Ashley store again. No service! Products stink! Why bother?
Great Service from Danny!
Go see Laren at the 27th st location. He was beyond knowledgeable about the products, very helpful and the best part he helped me bundle some items and save nearly $900.00. Best part is he was personable and not pushy. I had planned to go to a competitor store after visiting Ashley’s but Laren helped me find all the items I needed right at Ashley. Best part: free delivery and white glove service.
Overpriced and they follow you around trying to make a sale. The clearance section had some appropriately priced items but most were already sold. Not worth it.
I really enjoyed my experience at Ashley my first time there and I like a lot of their living room sets The room consultant Jeo Murillo from Greenfield location so awesome he very helpful and I found everything I was looking for and more Good
great job and service
Great experience with Danny he helped us picked the sofa for our mom. Delivery within 3 days wow
So helpful and thoughtful. And the furniture is great. Shoutout to Beverly!
Great experience. Danny was amazing!!!!
THIS was by far the most pleasant purchase experience I have ever had !! Danny (store manager) gave me insight and knowledge to make an educated decision on my complete purchase…. Which I am so excited to get and will be delivered in less than 1 week !!! A++++
Ozzie and Liz are phenomenal. Great customer service and great attention to detail. Will shop here again.
Too many problems with there furniture and hard to get answers
It was lovely to find everything to fit perfectly and a rug
My experience shopping for a new sleeper sofa for my apartment on 6/4/23 at this store was most excellent! Fantastic customer service by Manny Malespin! Very personable salesman who is also very knowledgeable of both the industry and their products. I happened to catch the tail end of a Memorial Day sale and Manny was able to hold the sleeper sofa I wanted at the sale price for an extra day beyond the end of the sale. I ended up purchasing this item and got a screaming good deal on high-quality sofa with a 4-year protection plan and the delivery fee included for just under $2,000 👍👍. I had also visited IKEA jyst before and the one sleeper sofa that they had of interested significantly paled in comparison to the one I purchased at Ashley. I am extremely happy with this purchase! The good friend I was shopping with is a retired furniture salesman and also highly approved of this store and this purchase! I would definitely return there for any more higher-dollar furniture needs 👌
(Translated by Google) They were very kind to us, Lydia, she was super friendly with us and very sharp in our purchases, if they were all like her, they are excellent sellers, thank you very much Att Wanda Vélez (Original) Fueron muy amables con nosotros lydia su súper amistosa con nosotros y agudo mucho en nuestra compras si tod fueran como ella son excelente vendedores muchas gracias Att Wanda Vélez
Good customer service treated me way well her name was Lydia, helped me and treated me very good and offered me other option as well for other furniture she was very nice and good on her job I will definitely come back to buy more and will refer other people to come here everybody in there was nice but Lydia was above and beyond.
Beverly is the most amazing sales person at this location! Having a good time with her while buying my mattress 1, 2, 3, 4!!!!! Love you Bev!!!!!
Our sales rep was friendly, helpful and not at all pushy. She helped us find what we wanted. The visit was enjoyable.
Didn’t get hassled and was a very smooth process for credit and assistance. Only a few days for delivery with was is awesome. Won’t have to wait for months
it took over a month for us to receive our furniture once we ordered and paid for our furniture. we first received our couch and then it was another month or more before we received our love seat. both of these were ordered and paid for at the same time. additionally, we found out that it's poor quality. We paid to have the warranty. we have had to utilize it twice now. we are so unpleased with Ashley and their warranty process. One of our reclining chairs on the loveseat is broke, for a second time! We started the process for a warranty repair over two months ago now and are still waiting on this company to replace or fix the backing. I'm pretty sure if they fixed it right the first time we wouldn't have had needed a second repair. The reoccurring broken piece is made of plywood (a weak wood). maybe if they used better wood it wouldn't have broken again. So we continue to live with this ghetto looking love seat in our living room. It is so embarrassing when people come in our house.
My husband Mervin and I had a shopping ‘EXPERIENCE’ it was amazing. Our sales representative was Kelly L who greeted us with a genuine smile and pulled us in immediately by given us direction to what we were looking for. Kelly didn’t hover she allowed us the space and privacy to look around and talk. We found what we were looking for and Kelly walked us through the purchasing transition. Overall our experience was the best ever. That’s what we needed making a large purchase. Thank you.
Brought a whole bed room set as of April 9 2023 only made it 2 years that’s I’ve had the bedroom set. The boards on my bed broke the whole screw came out of the head board. I file a claim because I paid for protection when buying the bed. Took them almost 2 weeks before they reached out to me (after I had to send pics of the items) and only gave me 30 days to call them for delivery for the new pieces which I had to pay for them to deliver. So now I’m stuck with a broken bed with slacks.
Saleman was very nice and helpful didn't sweat us or harassed us his name is William thanks for all your help
Dana was so great from the moment we walked in the door. She answered all of our questions and was great to work with. We would have been lost trying to do this on our own!
Geo was amazing! He was helpful but not pushy. I appreciate his professionalism during our visit to the store.
I buy sofa here and its really comfy and beautiful sofa
Manny was awesome with helping me with my purchase.
Had an awesome shopping experience, not just in terms of getting what I needed and wanted, fair prices, and easy process, but it all really minimized my selection anxiety! Thank you for taking such great care of me. Can’t wait for my next easy purchase!!
Brad is awesome! Very friendly and helpful. Didn't pressure me or my family into any furniture we didn't like or want. He listened to what we were looking for and our feedback and provided us furniture options based on that. Super awesome experience!
I had a very good experience and great customer service!! Beverly was very helpful , patient and kind. I would highly recommend her and I will definitely ask for her on my next purchase.
Was greeted right when I entered. I was looking for a dresser and Beverly was very personable, showed me a few in my price range, helped measure, and was professional and pleasant to work with. No hassle or pressure. Very beautiful store and displays.
Lydia has been my rock through all of my purchases!!!!! The moving guys have also been extremely helpful.
Skylar was very helpful and knowledgeable about the product
Great sales person!!
William was very resourceful and helpful. Great customer service
Purchased a sectional from Ashley. The buying experience went well. Then the problems started. First, they canceled the delivery on the day it was scheduled. The second problem was that the wedge piece was delivered broken. It took almost 3 weeks for a repair tech to come and look at it. Tech found that the frame was broken and needed to be taken to the shop for repair. 2 1/2 weeks later, they still can't schedule a time to pick up the broken piece and repair it.
Beverly is an amazing person, very easy to work with, and she will make sure you get what you need!
Danny great help at Ashley
Lydia was a huge help with our furniture purchase. She was very knowledgeable and helpful and so patient with us.
Dana one of the most non-intrusive sales persons I have ever dealt with. Told her what I was looking for gave the proper time to let the decisions be made. Was also educated in mattresses! It was the most fun I had spending money. She even made sure I received the discounts for the day. Thank you Dana! Keep doing what your doing!
We went to Ashley’s to look for a couch. Danny greeted us when we walked in with a friendly smile. We walked around the store and when we found the one, we tracked Danny down. During the purchasing process, Danny was very informative about the warranty, delivery, etc… Danny was a breath of fresh air. We will definitely be back in the future. Thanks Danny! You were great.
Danny is the best customer service person as well as the best sales that I have ever worked with at all. I highly recommend him to sale, help to pick any other options and help to get a better financing options as well.
We always leave Ashley furniture happy and satisfied when we have Danny helps us to buy our furniture. He is the best.
We worked with Beverly today and she was great! Walked us through the whole store and helped us pick out our new couch!!
Jodie B. at the Greenfield store was very friendly and helpful. Explained everything thoroughly and we went back after a week and asked for her. Very helpful!
(Translated by Google) Excellent the seller is called Manuel 👍 (Original) Excelente el vendedor se llama Manuel 👍
Box spring was too tall
Manny was our sales rep. He did an INCREDIBLE JOB helping us find the PERFECT pieces for our brand new house! He hustled so hard to get us the best deal possible! He should get a MAJOR raise for the amount of work he put in!
Mark is so good and knowledgeable!! He has helped us each time we have bought anything. He is very personable and understands what you are looking for.
I stopped in at Ashley's to browse at bedroom furniture and Beverly (salesperson) was a fantastic help. She greeted me with a smile and paid me a sweet compliment, which got us off to a great start. ;) She asked all the right questions to find out what I was interested in and went out of her way to take measurements along the way. She even pulled out a dresser drawer to take it over to other lighting to confirm its color. So pleasurable to work with. If you need furniture, go see Beverly at Ashley's! Thank you!
Alphonso Room consultant great sell men need more like him
Al and Manny were the best. We enjoyed working with them throughout the purchase of a bedroom set for our son. Would highly recommend them
Al and Manny were fantastic to work with. So pleasant and helpful.
Great customer service I was helped by Simien
I came in looking for mid-century modern living room funiture. Upon entering the store Dana greeted us, ask how involved we wanted her to be and led the way to the floor rooms. She understood my needs, wants and respected my budget. After measure twice, I will be calling Dana to place my order.
Danny was very helpful.
Danny was wonderful. Helped us pick out a loveseat and chair. Very knowledgeable!
Very patient
Had a great experience today. Danny greeted and let us go about our shopping. We came back and got him when we were ready. The last two experience here at this Ashley’s has been exceptional!
Laren was super friendly and helpful!
Dana was super friendly and provided great service! Will be returning :)
Amazing experience! Very helpful and ended with the couch we love!
It was a pleasure to work with Dana! She was very helpful and really knew how to put a room together! She made everything so easy to understand.
Went in looking for a couch for my new apartment. Worked with this woman named Dana who was INCREDIBLY helpful. She was so so so so nice and was able to help me find this beautiful green couch that I fell in love with! I don’t usually leave reviews on places or people, but Dana made my experience so easy and convenient, I felt I had to! Definitely ask for her if you’re looking to buy something.
I had an amazing experience here with Manny! Definitely worth stopping in😊
Dealing with Manny was like talking to an old friend. I am more than satisfied his service and my purchase and will refer anyone I know to him for all their furniture needs.
I wasn’t planning to find the perfect couch, love seat, ottoman and chair but there it was. With the help of the sales representative Beverly and her enthusiasm, it helped me make the decision. She went out of her way to make everything work for me. What a special place Ashley’s Furniture is!!
Shawna did a great job of helping me and I had an awesome experience
Great customer service from Shawna. Super knowledgeable abut mattresses. Will be back for all future furniture.
Shawna was amazing. She helped me pick out a bookcase.
I had an amazing experience!!! Only store that had what I was looking for and Manny helped me find it! Amazing salesman, super nice and friendly. Definitely recommend coming here for your furniture needs!
Manny is the best sales associate. Go see him for all your household needs. He will take care of you!!😊
Manny was super helpful and made us feel comfortable during our shopping experience. He found us the perfect couch. Would definitely recommend!
I had an amazing experience at this location! So thankful to work with Manny, he helped us find a couch we absolutely love and made the process so easy!
Good experience at this location. Clean with friendly staff. Shawna was a big help and knowledgeable.
Staff was super helpful, Shawna was super nice and didn’t overwhelm me at all. Overall a great experience!
Buying furniture can be an intimidating process, but when you have someone as helpful & knowledgeable as Manny Malespin, it makes it all a breeze! He did an amazing job helping my Spanish speaking parents purchase the bedroom set of their dreams. Thank you Manny & Ashley furniture!
We had an awesome experience, Laren was very helpful, quick and easy process of purchase and very transparent on the pros and cons. Highly recommend seeing him when you visit the Ashley’s on 27th.
Laren was very helpful and informative. We wanted to buy another piece to our couch that we bought a year ago and he was very transparent about changes. Always great help here at Ashley’s.
Ms.Beverly was very knowledgeable with her different furnitures and qualities And very outgoing.
Alphonso tools was great at helping us find our furniture for our new house.
Shawna was Awesome! I highly recommend you go see her when you stop in.
Amazing place to go buy furniture and they also have amazing employees. Specifically Shawna who was of great help when I was there. She helped me out from the moment I got there to the bottom that I left! Thank you Shawna for the help you’re amazing!
Danny was really helpful and took his time with us.
Alphonso was a great help. He walked us thru the store and explained all the sections and pieces that we were interested in.
Shawna is very knowledgeable of the merchandise and is always willing to help. Love her positive attitude and attention to details.
Shawna was extremely friendly and helpful
We walked into Ashley a week ago and were greeted by Shawna. What a wonderful experience we had shopping with her! She was very knowledgeable about all of the products available in the store and thorough in her explanations of available options. She helped us make our furniture decisions without a hard sell. After the sale Shawna followed up with us via phone call and text to make sure we were happy and understood the delivery details. We liked Shawna so much we came back to purchase more furniture from her!
I recently purchase a couch from Ashley’s and had a wonderful experience. My salesman Mannie was helpful throughout the entire process. He took the time to listen to everything I wanted and showed me many great options. So happy with my purchase!
I had a wonderful experience at Ashley all thanks to Manny who helped me get the best deal on the couches of my dreams. I wasn’t sure exactly what I wanted when I first entered the store but once I left I was very excited and satisfied with my selection.
Beverly and Danny were very helpful and made this very a smooth process!
My life has changed for the better now after making a mattress purchase from Ashley Homestore!!! I walked in to the store with little expectation of having such a great experience. I was greeted by Shawna, a bright young sales woman, and after answering a few questions about myself and my sleep style I was pointed in the right direction of choosing a mattress that would be right for me. My life has turned 180 degrees now that I’m getting a better nights sleep. Thank you!
Shawna was really helpful picking out my new chair
I purchased 3 pieces of furniture from Dana at Ashley in Greenfield. She is so knowledgeable and helped guide me through the options available with the different models. Dana really knows all the details of each product. I am very impressed with Dana and Ashley! Thank you!
Shawna helped a lot, was very kind and answered all the questions I had. Not many people like her anymore!
Shawna was very helpful in finding what I really wanted when I was looking for furniture for my living room. Experience was exceptional. Thanks!
Great experience with Sales Associate Shawna, helped me pick out a great bar/bookcase for my new apartment!
Good experience
Recently upgraded our basement seating and am very happy with the purchase. If you stop here, make sure you speak with Manny! After discussing the options, he knew exactly what I was looking for - home theater recliners. NFL Sundays just got a whole lot better thanks to Manny and the Man-Den Triple Power Reclining Sofa. I just cant find any negatives with the purchase. It was a great purchase and am thankful for the exceptional service!
Manny is the best salesman on the planet. Im kinda of an idiot when it comes to buying furniture and Manny has bren super helpful throughout the process. I used to buy all amish made furniture but I wont shop anywhere else now!
Went to Ashley's thinking I wouldn't find anything I'd like in my price range. Shawna was able to help me out and more. She really made the experience less stressful, fun, and very informational! I would highly recommend everyone to see Shawna at this location. She will NOT disappoint♡
Ashley furniture is a great store and the customer service we got from shawna was amazing. She is not only very knowledgeable about listening to customer needs that meets there needs comfort design, and price ranges. She also has a has a great friendly personality and I will definitely be requesting her for our next purchase and will definitely be recommending this store and Shawna to everyone I know.
Shawna helped me find a new mattress after mine was causing me back pain. She found one that felt amazing but didn’t break the bank. Go see her if you want an awesome experience!
Im more of a bob’s furniture kind of guy but the wife begged me to take her to Ashley furniture this one time and I was not disappointed what so ever. From the very moment I walked in I was greeted by nicest people I’ve ever come across. I want to specifically point out Emanuel, or Manny, (he let me call him manny which made me feel like we created a bond right off the bat) he made the entire purchasing process so easy I left with not 1, not 2, but 3 mattresses. I Can definitely say I’m an Ashley furniture guy now! Thank you again Manny hope to see you soon👍🏽
My grandma and I came in yesterday to get a new living room set and Shawna was an amazing help. She educated us on the financing options we had and was also knowledgeable on the products. We loved our experience with her and will be back!
Shawna was Great! Helped me with all my needs and for a great price! Will be back and so should you!
Manny is truly the greatest salesmen there is. My fiancé and I were in the market for a new bedroom set and we told him everything we wanted and our price range and he found us the perfect set!! We will be back in the future and requesting to buy from manny specifically!
Laren was such an amazing help in store! I highly suggest everyone to go see him especially if you need a laugh
Danny was very helpful and great to work with.
The entire process from start to finish has been AMAZING. I owe it to Manny for the help. I cannot thank you enough, Manny. You will be the only person I call going forward when furniture is needed. My sectional was just delivered in my apartment and I love it so much I’ve been sleeping on it instead of my own bed. Manny asked what is important to me and I said comfort and good quality. He surely delivered on those two things and much more.
I had been waking up with a sore neck for weeks. After many massages and trips to the chiropractor nothing seemed to be helping. My doctor recommended I get a new pillow. I dreaded pillow shopping because I know how intimidating it can be but I heard good things about this store so I thought I’d check it out. Manny’s warm smile and friendly demeanor quickly assured me that I had nothing to worry about. He advised me to not simply pick a good pillow but to test it out first. I quickly tested a few out and thought I had the one but Manny said to truly see if it was a good fit I had to lay on it for a few minutes. I never would have thought of that! After I did longer tests with each pillow I changed my mind on which one I wanted too! Manny was super funny and had lots of pillow knowledge. My new pillow is great, I haven’t had a sore neck since. I will always remember my positive experience with Manny at Ashley Furniture in Greenfield. Thank you so much Manny, you saved my neck… literally!
Had an amazing experience working with Shawna Rutz. She provided great service and helped me find a new dresser set for my bedroom. 100% recommend working with Shawna.
I walked in with a plan to buy a new mattress, and walked out with an entire bedroom set. I want to say thank you especially to Manny, who greeted me as I was wandering around the store and listened as I explained what I wanted. He showed me some great sets and ended up selling me one I really loved! Great experience and can’t wait to get it setup at home, thanks.
Thank you to Manny for helping us find the comfiest couches ever! Was super nice & patient while we roamed the entire store. He made the entire process from looking, purchasing & receiving it super easy & convenient.
Manny was amazing! Went above and beyond to make sure we were happy and taken care of! When you go in, just ask for Manny!!!
After working with Shawna I’ve referred her to multiple people in my family. Not only is she so knowledgeable about the products, but her positive energy and charisma makes her a joy to work with!
I've been looking for some furniture for the new place I'll be getting here in May. No idea what I wanted but luckily the staffing at this establishment was awesome. I was helped by Shawna Rutz, she really steered me in the right direction with what would fit, look good, and affordable with my budget. I'll definitely be coming back to this establishment.
I had an amazing experience at Ashley because of the help I received from Manny! I was looking for an oversized living room chair for my new home, and he helped me make sure that the piece would fit well in the space I needed it! He went above and beyond, and really made sure I was in love with my purchase before I left the store! I can't wait to buy a matching sofa in the future from Manny.
I had a great experience at Ashley thanks to Shawna. She helped me choose the perfect set for my bedroom and she had such a great attitude. Great customer service and the store looks amazing, wish I could give more than 5 stars.
Great experience at Ashley, with all thanks to Manny! He made the experience easy and ensured we got the best deal and quality service. I couldn’t ask for a better or friendlier salesman. Truly impressed with my experience, will definitely be buying more furniture from Manny at Ashley!
Would like to thank Jeovany for great service he gave us during our visit at Ashley looking for new sofas. He was very dural and just a great person to work with while I was very undecided between several option. If you go to Ashley ask for Jeovany you will be very please with his service. Thank you Jeo will definitely go back and ask for you!
If I could give more than 5 stars i would. I was having issues buying an item online, so I decided to call into the store. Gio assisted me on the phone, was very patient with answering all of my questions, and over all just gave me a great experience. I’ll be sure to go in to the store from now on because it’s way easier than dealing with the website.
(Translated by Google) Thanks for the great service from Jeo. Jeo was a great help and helped us a lot to find what we were looking for. He showed us a lot and explained the difference in Quality and merchandise. If you are going to buy in this store, I recommend that you ask for Jeo and he will help you find what you are looking for (Original) Gracias por el gran servicio de parte Jeo. Jeo fue una gran ayuda y nos ayudo mucho para encontrar lo que buscabanos. El nos demostro mucho y nos esplico la diferencia en la Calidad y mercancia. Si van a comprar en esta tiena les recommends que pregunten por Jeo y El les va a ayudar a encontrar lo que busquen
Great prices with a great staff. Jeovany got me and my brother set up with an awesome reclining set. I'll be sure to ask for him anytime I come back...his customer service was outstanding
Jeo did a great job helping me find the perfect reclining set for my man cave. He was very informative and really knows how to take care of his customers.
Shawna needs a raise!! She helped me get the right bedroom set for my new house here and she was AMAZING at giving me the best suggestions for my new home! Will definitely come back! S/O to Shawna for being the best at her job!
I love Ashley furniture, I had such a great experience with my furniture shopping because of Manny. Manny was super friendly and patient with me because I was a first time furniture buyer. He really helped guide me through the process and helped pick out the best furniture for my new apartment! Because of Manny I will be shopping at Ashley more in the future. Highly recommend!
William was very friendly and knowledgeable! Took his time to help us find exactly what we wanted.
Shawna is great to work with, very fast and informative on all prices and sales. Makes check out fast and easy! Love shopping at Ashley’s.
Looking for new house decorations.
Beverly Currie has excellent service and support and helped me make an excellent choice!
Good experience with Sofa selection
Awesome experience with dining table selection
Top notch furniture! Manny was very helpful with finding a new set for our living room. His attention to detail ensured that we got exactly what we were looking for. Bonus stars for being fluent in Spanish! Great experience!!!!
Manny was my homie he hooked it up with the sofa and a love seat was amazing service
Manny did a great job helping me pick out new furniture for my house! I recommend him to anyone who wants an easy hassle free experience!
Alphonso’s expertise and patience are to be commended!
I had a great experience buying new a new couch. Jeo helped my wife and I out. He did not pressure us into buying a couch the first time we entered Ashley’s store. We really appreciated that he gave us time and recommendations to make a decision and we love the set we bought. Jeo made our experience buying furniture stress free. We recommend him if you’re looking for new furniture.
That guy Jeo Murillo was a great helper
The staff was very friendly and attentive to one’s needs. I want to signal out, Jeovany, for his outstanding customer service. He answered all of our questions and made us feel secure about our purchase. He deserves a raise
Rocio was awesome!!! I showed up looking kind of like a homeless person as I popped in on the fly- she was very kind, helpful and listened well to my needs without any pressure! Thank you!
This place is amazing for all your furniture needs. Manny was especially helpful during our time looking for something to make our house a home. I highly recommend asking for him when on your next trip to this store!!!
Manny was amazing!! He really knows what a girl is looking for. He was super friendly and even slightly funny. If you go to this Ashley, ask for Manny and he’ll find you exactly what you’re looking for. I love my new couch soooooo much. Im sitting in it right now. Thanks Manny!
Sales person Manny Malespin was of GREAT help and took the time with us. Thank you!
Manny was great to work with !
Manny went above and beyond to cater to our needs of what we were looking for. He was very educated in the options there were. He did a great job making me feel comfortable with the purchase I made.
If you want to go to ashley just ask for danny saed he is professional and he will help with all of you needs
The one and the only dane saed , very friendly and helpful person and beautiful person
Laren was fantastic. Super personable and highly professional. He took care of us and was very accommodating. Would definitely recommend working with him!
Vioty is great!!
Alphonso Tools was amazing & helped with all my needs!
Beverly was very kind and personable. She very knowledgeable and took great care of us!
Laren was the best! Very quick in and out and helped us get the couch we visioned!
Beverly was extremely friendly & knowledgeable helping us make our first major purchase on a couch today. We will definitely use Ashley furniture for future purchases & would recommend having Beverly help you out!
Awsome experience, Shawna was very knowledgeable and patiently helpful! Thumbs up to Shawna and Ashley!!
Great experience! Shawna was very helpful and nice. We appreciate her!
Showna and Lydia where both helpful and very respectful and reliable Both of them have helped me get all the stuff I have needed for my house and needs, I highly recommend them again.
Laren was amazing, he understands the intricacies of the complex women's mind. Genuinely a great guy! My bf said "Laren made shopping painless for me too."
We always have a great experience! Danny is awesome was very pleasant and very helpful with our purchase! We will for sure come back again!
Simian was amazing! He was so patient while I changed my mind 4 times! WE found a way to get funding! Great selection at Ashley! This was my first stop and I bought!
The 5 stars is for Ms. Beverly! I came to buy a bed frame which she assisted me with. Upon delivery there was some complications on having my bed assembled. But Ms. Beverly went ABOVE & BEYOND not only did she constantly check on the status of my situation, she personally found what I needed and got them to me so I could finally be done with the process! She will definitely be my go to associate for my next purchase!
It was great I love how the service was and I was able to get everything that I wanted
Good experience very detailed, also answer every question you asks
I worked with Alphonso today at the location on S 27th St. He was ABSOLUTELY amazing and extremely knowledgeable of the avaliable inventory. Alphonso took the time to get to know what it is that I was looking for, what my vision was for the space I was trying to fill, and my price point. He showed me how I can put various pieces together to create my ideal space. I could tell he was not trying to get me to buy something just to make the sale. He wanted me to find the piece that was right for me. Because of Alphonso I walked out of Ashley's with the piece that was perfect for me and truly enjoyed the process!!
Got my tempurpedic mattress from here and I'm getting the best sleep I've ever had! The management team is great, too!
Danny was awesome. Love all my purchases
Sold. Bought everything needed in our new house sales person was very good. 👍
Dana is great!
Went here too look and SKYLAR help us with purchasing our dream couch. You can’t beat her kind personality and honest reviews. great prices neat store!
Skylar has exceptional customer service, she spent the time listening to our needs for a new sectional and delivered. Very knowledgeable about products and special offers that were available.
The entire experience was a great one Dana Was very very helpful from the beginning. I was very unsure of buying the chair without seeing it so very happy I listened to Dana because. I love it I am very very happy. From purchasing to delivered 👌 service 😊
We are so happy that Simien Robinson greeted us and helped us through the process of finding a recliner for our sister/sister in-law. He was outstanding and I will be recommending him to all of our friends and family. Very nice working with him at Ashley’s Furniture store.
Great service! Discounted the delivery fee which was super nice
Very customer oriented could not ask for more everything was a pleasant experience
Great customer service from Shawna, lots of information provided with the different pieces. Lots of options and price ranges.
Very friendly and helpful understanding the process
Outstanding service with Danny and Ozzie I really recommend them 👌
Always an extremely smooth and pleasurable experience with Danny. Ask for Danny! Our new home is like an Ashley store.
She was the most kind, helpfulness and understanding person I ever met. Wish I meet more people like her
Jodie was so sweet! Got everything to work out for me the way I needed it to. Super friendly!
Great service and reasonable prices.
Worked w/Skylar, did a great job showing different options and got the deal we needed.
Excellent
Great experience with Danny said.
Great experience! And i was treated very nice. Dana is a great sales woman!
Did awesome
(Translated by Google) Very excellent treatment very kind (Original) Muy exelente trato muy amable
Beverly was eazy going, helpful .. Highly recommended…
Ozzie gave great customer service, and was very professional.
Very good coustmar service, skylar Have Great Experience *****
Simone the consultant was very nice and friendly.
Dana is the best salesperson
Dana was amazing <3
Great experience with brand new furniture
Skylar was amazing. I had to get a recliner sofa because the size of my door. A regular sofa wouldn't fit...who knew lol
Beverly was a joy to work with. Patient, funny, snd knowledgeable
I like to share that the manager Danny who was also my sales person was wonderful! As well as Vioty and Jasmine in customer service so sweet and helpfull!
Just had a really good experience and bought a sofa set, Danny was very helpful and knowledgeable, make sure to ask for him!!
Excellent Sales Girl. Skyler. She knows her decisions in decorating…. I got great deals and help to select my furniture…….thank you
Found what we wanted. Very helpful and pleasant saleswoman. They matched their web price which was lower than the in store price.
Ms. Beverly is beautiful and kind very professional
Amazing furniture at a VERY VERY affordable price. The staff is top notch and will work with you for all your delivery needs. Would I recommend Ashley's furniture 100%yes I would
I would never again will purchase from this store again in my life... I paid about 10 thousand all I got my bedroom set...my dining room..and a living room set + a fireplace... and they took a long time to bring this thing's to my house and they told me that I have 5 years of warranty and now they are trying to charge me from some mess up slats that there breaking I haven't have my thing's not even a year I think...in couple of months I should have a year that I have bought them... I will not recommend people to buy from Them..
Love the store. I went on st patties day and the store was decorated. All the employees were wearing green. The service was quick and pleasant ☺️ definitely will shop there again.
Worked with Rocio. Shes was super helpful, made furniture shopping as fast as it could be. She stayed late to help me finish my order and also responded asap when I had questions/needed help with my order even after it was placed. Looking forward to my delivery next weekend.
Wonderful experience
We came looking for a new mattress. Kelly did a great job showing us many options. We chose one we thought would be good for us. After a couple weeks we realized it was not what we wanted. We came back to the store and again Kelly showed us multiple options. We chose another mattress and were able to exchange it with absolutely now hassles. We really love the new mattress. Thanks Kelly and Ashley for a great buying experience.
Mark was very helpful with my recent purchase and was looking for another piece of furniture also. Another associate and himself went out of their way to look for a color sample for me to see and information on what was available. Thanks for great customer service!!!
Last Friday just before 11 AM they delivered our new couch and automen. In the process of bringing in the couch, they hit our 55" flat screen breaking it. It is Monday after 5PM and we have NOT even heard ANYTHING from them on reimbursing us for the broken tv. Try going 3 plus days without a tv and young children...
There is a lot to choose from - always someone asking if we need any assistance but no pressure selling at all (which we enjoyed).
Sales person very helpful
Ashley you do not repair their furniture I purchase a couch from there and less than a month couch was wearing out very cheap material Discoveration in the cushion Having a hard time with them to come in repair it Do not buy from Ashley Furniture are cheaply made.
Excellent service!
Such a wonderful experience with the purchase of our new furniture!! Laren made everything seam so seamless from beginning to end. Thank you very much Laren!
I had a wonderful experience at the Ashley location in my area. I was greeted by a young lady named Skyler. She went above and beyond to help me with what I was looking for. I think she is a great asset to your company. She was friendly and very professional with a good sense of humor. If I ever come back to Ashley in the future I would love to have Skyler assist me again. She's a gem which is hard to find in customer service these days.
Low quality furniture
I was offered a 5 year warranty, that they subcontract out; who graciously took 3 months to respond to me, then told me they would not come fix my recliner due to wear and tear and not reporting it within 5 days of it occurring. A competent and reliable furniture store would let their customers know these ridiculous rules when offering them a 5 yr extended warranty, lr rectify the situation. Please soend the extra money and take your business elsewhere to an honest furniture store.
Average things
Jodie was an amazing, patient and wonderful room consultant. Because of her, my experience at Ashely Furniture was completely satisfactory. Can't wait for my furniture to arrive!
Beautiful furniture but costly, I even went to the clearance department and $$, but like I said $$
I was looking for a sofa with a Chaise, and had a pretty good idea of what I wanted, but Lydia walked me through the store and we looked at fabrics and styles of many different products and she really helped me pick out what I ordered. I cannot say enough about the experience, very very good!
Decent
Awesome and fast
Went in ready to give them the furniture back because warranty was being ignored...management got involved and after 2 months of poor performance, my furniture was repaired the next business day.
Comfortable and helpful
Very polite and professional. Easy to find help, whereas everywhere else is short staffed and rude. Pricey, but there is always a good sale. Very good quality. Delivery guys are not ghetto 3rd party no-shows. They did a great job!
Kelly Lilly took great care of us, she was kind & considerate, helped with what we were looking for without the pressure of other furniture stores. We took our time to look around your store till we found just what we wanted. Thank you Kelly.
Super friendly and helpful salesman helped me find exactly what I was looking for without any pressure.
Had a great experience recently searching for a new couch. The associate Laren was very friendly and helpful during my visit. He provided great information while not being overbearing and letting me peruse the store at my pace. I found a great sofa after several months of research and was very pleased with the cost- and they price matched the deal I found online. Very happy with my experience and look forward to my new couch!
William was very helpful. Service was great.
Our floor consultant, Jodie, was extremely helpful. We went and saw her 3-4 months ago regarding a couch. Life got in the way and we had to put off purchasing until this past week. I found her card and asked for her, and she remembered us and what couch we were interested in. She then helped pick out a leather recliner to match the couch. Very helpful, kind and knowledgeable. Will definitely be going back and working with her in the future.
I stopped at the store 1st to check out prices and second time to try out beds. Both times, I was greeted by a friendly face named Shawna. She was very helpful, gave me space to look around and checked on me throughout the process, and gave me more information about the products. She made the buying process easy and fun with her great personality and knowledge. For all furniture needs, I know exactly who I'll be talking to in the future as she has a customer in me.
All that was expected and then some
When I walked in I wasn't greeted and there were 4 sales reps chilling in the floor furniture .. it looked Iike they were trying to come to a consensus on who would need to get up and attempt to service my inquiry. Sad.. but true story.. it's more to it but if you need more to persuade you to avoid this location then you should probably check it out yourself. Good luck!
Rocio was very helpful in finding us the sofa sleeper right for our budget and situation. She was patient and took time answering all of our questions. We are looking forward to the delivery of our new sofa!
A great shopping experience for me and my wife. We came in and were immediately approached by a sales representative that was very exuberant and stature. She asked us what we were looking for and promptly took us to the mattress area. She didn't try to oversell anything, just simply watched as we went upon our way. Ultimately we got a mattress, and she even waived the shipping fees! Great job bya great sales representative.
Great attention to my needs, very polite and made me feel well treated. Would do business again!
Great service
Bought a loveseat online. I had it delivered to Oshkosh Wisc. It was easy and had help from a sale's person from the Greenfield store which handled all the details. They made it a very pleasant transaction. Thanks
I worked with a sales person who was extremely helpful.
(Translated by Google) I like how the girl treated me. And the beautiful things that there are, see the store. All my furniture is Ashley's (Original) Me qusto como me atendió la chica .Y kas cosas bellas que hay ven la tienda.Todis mis muebles son de Ashley
I would like to commend Shawna Rutz for the help we received in selecting our furniture at the Greenfield location. We made multiple purchases. She was helpful assisting us with questions regarding our purchase.
Highly priced furniture that you could find cheaper at other places. They're a independent contractor therefore won't honor the real Ashley furniture deals, and sales.
Rachel at the Ashley Furniture store in Greenfield was absolutely incredible. We had been to a few other stores looking for a mattress and Rachel sealed the deal for us. She was so knowledgeable and professional. The amount of information she knew, especially technically speaking, about the products was truly incredible and impressive. She didn’t give us a typical cheesy sales pitch, she gave us the facts about the different mattress options, did a great job educating us and then let us make our own informed decision. She was so kind and patient and helped us to make a great decision and purchase a mattress we love. From the selection to the financing and purchase, she was awesome and the whole process was seamless. We also asked about a couple other furniture items we are looking to purchase down the road and she knew a ton about those products as well. If you are in the market for any type of furniture, go to the Ashley Furniture in Greenfield and ask for Rachel.
Love their furniture
We had an excellent experience at Ashley Furniture in Greenfield WI. We worked directly with the manager Dan and he took really good care of us. He answered questions and helped us to choose a mattress that both of us loved. Dan took the time to walk with us around the store to choose the perfect dining table and couch as well. The customer service is above average for sure at Ashley and we will not take our business to any other furniture store. This is the third time we have made a purchase from Ashley and there is a reason we are repeat customers! I highly recommend Ashley furniture to anyone looking they offer free financing as well making their already affordable prices even more affordable. I plan to go back for any other furniture needs for sure!!! Thank you to Dan and Ozzy they are amazing!
I had a great person that took care of me when I was looking to buy bedroom set. It will be delivered Friday so excited to have it in my apartment have a great day Customer Service.Wow nice
Do not buy furniture protection plan it cover wardly any thing
The best furniture store and good prices
Rachel was absolutely wonderful to work with! She was kind, helpful, and make the process very easy! We will definitely be going back for future furniture needs and would highly recommend!!
Oh my gosh talk about great service. They let you walk around and browse and once you have seen it all they help you figure out what you can afford and color. Just awesome. Will be returning to shop again!
We went to Ashley for a new purple mattress due to my horrible back pain. Our salesman Manny was outstanding!! He was very nice and easy to talk to. I didn't feel pressured into buying anything. He gave us a wide variety of options on mattresses, bases and pillows and he answered every question that I had!! Best experience I've had with a sales person and he got me a great price on the things I needed!! When you go to Ashley furniture in greenfield definitely ask for Manny!!!
MANNY made my experience shopping for a sectional easy. He understood what I was asking for showed me some different choices and I fell in love with one and it fits in our appt. I have been to many furniture stores and never was I treated so well . Manny, your the best and keep up the great job you do. Thank you so Much, Theresa Bernier
Ashley Home Store is awesome!
Salesperson Shawna was wonderful to work with. She went above and beyond to get me the best prices. She was friendly and knowledgeable. She made the experience quick and easy! I would definitely recommend this store and working with Shawna!
My husband and I had the best experience at Ashleys on Layton Ave. Manny was so helpful in finding exactly what we wanted in our new home! He was incredibly patient with the constant changes in furniture choices and never made us feel unwelcome. Loved working with someone who was willing to go the extra mile for us!
We came back to purchase a bedroom set and were really excited to get the same sales associate who did a great job of recommending products and giving us the best deal possible.
Not necessarily the store’s fault but with that being said customer service is extremely frustrating. Purchased a sectional which was delivered damaged. The employee took pictures and assured me new fabric would be sent. Received a text message that new fabric will be arriving and to call customer service when it arrives to schedule a service visit. Fabric arrived and called customer service 3 times. Left 3 messages with no return call. Finally decided the store may be able to help me. Went to the store and had one customer service lady attempt to help me with a promise of a call back. No call back. In the meantime decided to wait on hold with customer service myself. They took my information but indicated they couldn’t schedule service due to the length of time required and would call back. It’s been another 6 days with no response. NEVER accept damaged furniture even if they indicate it will be fixed. The company is clearly not in the business of fixing their own mistakes.
I recently purchased a reclining sofa, table and rug from Ashley. I love my furniture. It is well made and sturdy. The rug is well made and beautiful. My salesman, Manny, was fantastic and knowledgeable throughout the whole process. He wasn’t pushy. He made my shopping experience at Ashley comfortable and enjoyable. I made multiple changes to my order and changed the delivery date a few times. During all this he was very polite and patient with me. Manny returns messages quickly. If he is not working or unavailable, he will send you a message letting you know when he will be back in the office. He is one of the best salesmen I have ever worked with. The delivery people were very polite and careful. I highly recommend Ashley and Manny. Thanks Ashley and Manny.
We had excellent service with Jodi. We were looking for a mattress and frame and she took time to show us several and very knowledgeable about each during our comfort tests. We found the perfect one with her all her information. Very happy with the experience.
I think they have a great product however I was jerked around trying to get a job they advertise jobs at one location and try to switch you somewhere else and I'm a professional sales trainer and ran a large sales crew but I guess they want robots
A very pleasant atmosphere. I was greeted immediately by an associate and directed to my area of interest. She checked on me to see if I had questions but never pressuring me. When I was ready, she showed me a lot of options and answered all my questions. I ended up making a purchase. Thank you Rachel for your professionalism and expertise in your craft. Would definitely shop there again.
Skylar was amazing! She was attentive, but let me wander and find what worked for me. She was friendly and knowledgeable. She even got me a great deal! Thanks Skylar!
My wife and I recently bought a bedroom furniture set and felt happy about the whole experience. The delivery was timely and accomplished well. A mirror was found to be broken in the initial delivery, but a replacement quickly found and installed just a few days later. All in all, I would recommend Ashley to anyone seeking good quality furniture.
Manny was exceptional! He was patient while we shopped to furnish several different rooms. Thanks for being knowledgeable and attentive to our requests. This could have been an overwhelming experience but he made it less stressful. Two thumbs up!! Update: 9/23/22 Ashley Furniture has to do a major overhaul of there delivery service! It was very disappointing to experience delay after delay. All the while being told that a “part” for the three piece table set was broke. We ordered three rooms of furniture only to end up canceling the table set after another 2 weeks being added for delivery date. I ordered the same table set from Amazon and received in 1 business day. After Ashley was taking over a month to resolve. Totally unacceptable. I’m still trying to determine what part was broke on the table set as it only had 18 bolts to put together. UNREAL!!!! We’ve heard nothing but horror stories since from friends. Wish we had known beforehand. Lesson learned.
Okay talk about a roller-coaster for buying a mattress... our sales guy Manny was AWESOME! Asked the right questions, left us to our own when needed, never pushed and even recommended a great restaurant. The delivery however... I was canceled on multiple times, missed work multiple days to be home for the delivery, moved my old bed out of my room multiple times. Well today they assured me they will be here today in the morning stop number one. Hours pass I dont hear anything. They do it again, cancel on me. Now I am FUMING! I call and get forwarded to the managers voice mail. An hour goes by and I get more mad. I text Manny what was going on and he told me how irritated he was about the situation and said give him some time to figure it out. I'm figuring I'll have to take more time off next week just to get canceled again. He called me back very shortly after and said he called a guy in on his day off and are on their way to menards to rent a truck to get it here today. I can not describe how grateful I am for Manny, I was minutes away from pulling the plug on the whole thing and getting a refund. Manny gets 5 big stars. Their delivery company gets 0 stars. Ashley gets the average of 3 stars. Manny is literally the only thing that saved the relationship.
Rachel Haas was super helpful in picking out a new reclining sofa and counsel. The price didn’t break the bank and they allowed us free financing for 12 months. The previous set we had from Ashley lasted over 10 years with 2 dogs and 2 young children.
Experience was good but their higher then the other furniture stores that sell Ashley furniture
Horrible customer service! My husband and I walk into the store ready to buy a sectional but no one even said hi or offer any help even when we came face to face with sales personnel. We ended up walking out after about 30 minutes and we will take our money where it's welcome.
Laren helped us with purchasing a mattress and his customer service is great! Very helpful and easy to work with!
Jeo Murillo Room Consultant Great service! Best quality! Will go again I bought sectional with chaise and oversized ottoman from them. Everything was how I wanted. Thank you so much Jeo Murillo Room Consultant. He is an excellent sale person. Always deal with him he will take very good care of you even after the sale is done and if you have any questions. Thank you so much for making everything easy for us Jeo Murillo. You are the Best. Highly Recommend him. 10 🌟 stars
Entered the store Sunday. 4 employees standing around and no one greets me. It was like I was invisible. Asked where the recliners were and the guy that answered seemed like he didn't want to be bothered. Spent 15min looking around and not one sales person offered assistance. Definitely will not return and I'm sure they won't lose any sleep over it
I only shop at Ashley furniture for my furniture! I love this place and the staff, they're wonderful!!
Phenomenal shopping experience, and extremely friendly, knowledgeable staff! Rachel was brilliant! She was super helpful, and not pushy or overbearing. Thank you!
The waiting period is too long for the items
Manny was excellent to work with!!!!
Had a good experience here. Went in with a picture of exactly what we wanted and walked out having purchased that exact couch. My only reason for 4 not 5 stars, is that as an introvert I would have liked a little more time to wander and look on our own and without the sales rep with us 90% of the time. Nevertheless, she was nice and we got a great couch out of it. :)
Friendly staff, and very helpful with services and answers to your questions.
Poor service & they refuse to accept corporate gift cards,won't ever go back to Ashley & they use very cheap wood to make their products
Layan is awesome. She walked me through everything and I was happy to make my choice. I give her 5 stars and I will recommend my friends and family members to go to Ashley store.
Terrible customer service from all ends of the business. I was supposed to have my furniture delivered today and due to issues on their end they were not able to. I try calling the store 3 times, the first time I was transferred to a voicemail, the 2nd and 3rd time the guy that answered hung up on me. This is ridiculous, I understand things happen but, where is the customer service? They got their money the day I ordered the furniture but now they can’t work with a customer? Never been so disappointed with a business before.
Great place to shop for savings and customer service friendly!!!!!👌👌👌♥️♥️
I appreciate Manny the salesman he is very helpful and pleasant and the managers all are very helpful Manny went with us above and beyond And help us for taking measurements and to make our decisions 👍👍
This is a response to my review since I can't edit or response to it. I stated I'm waiting on a credit and I got a response saying the refund was explained on my account, but I don't have a credit on my account as the credit card is calling me asking why I haven't paid. So that's another lie from the company and I have call them again and ask why they are not crediting my account. I already got all new furniture bought and delivered way before this was even resolved.
My partner and I visited Ashley HomeStore on Memorial Day looking for a mattress and sofa. We got a late start so we were pleasantly surprised they were open until 8:00pm. We were greeted by Consultant Skylar Kucik who couldn’t have been more friendly and helpful! She answered all of our questions and explained things in detail very patiently. We were in the store well over an hour and purchased a Tempur Pedic mattress and a sofa that was on sale. Plus we got $300 off for the purchase of the mattress as was advertised. Skylar went out of her way to get us the fastest FREE delivery time available and we’re very excited to get our furniture! I highly recommend Ashley HomeStore! Thank you Skylar!
Layan was truly helpful, paitent and very knowledgeable. Great salesperson!
Kelly was awesome Talk to her if you want to be treated amazingly All in all gr8 experience
Some of the most comfortable furniture ever
I had issues with this place 10 years ago. Decided to try again because I thought they would have improved...nope I was wrong. Buy at your own risk, I know I have truly learned my lesson. Sales people won't call you back. Lied about what was going to be late and delivered. Took 6 months to get a answer for a standard couch, then proceeded to push back my delivery date. I finally told them I was done and cancel my order which took more time for that to actually happen. Store managers lied to us, the office manager finally assisted us and got my order canceled. Still waiting on a refund, and geting late fees for a couch I don't even own any more. Buyer beware.
Worked with Skylar and Manny, both were very helpful and made my experience quick and easy. If I go back, I would definitely ask for their help.
Just had the most pleasant furniture purchasing experience with Joaneirys L. - even though I still can't pronounce her name :-) - but I have never dealt with a more friendly, patient yet professional sales associate; she listened to my needs, not pushy or 'in your face' at all... Now I just hope my sofa gets delivered on time... but that's out of her control... Joaneirys definitely delivered 5 star service!
What a joke! Purchased 12k in furniture in January and have only received a 1/4 of it!! I was told that the latest anything would arrive would be may. We’ll it’s may and they pushed everything back till maybe the end of July and early August. I understand that shipping and labor is a problem, I deal with it everyday but come on!! These people lie to your face, tell you one thing and don’t follow up. Do yourself a favor and go somewhere else unless you you’re ok with paying for something that you may never receive. What a pathetic excuse for a business!
Layan was such a great sales woman! She stayed after and didn’t rush us to purchase! Super helpful and knew all of the answers! Super awesome experience and a truly comfy couch for a great deal!
Waited 6 months for delivery of sofa. Totally understand. Sofa delivered February 28th and cushions look like I have sat on this sofa for years. Totally mis-shapen already. Took pictures and sent to sales rep to see what approach I should take. No response. Called sales rep. Was told she would call me back. No response. Very dissatisfied with lack of customer service. I will never purchase from nor recommend Ashley to anyone. UPDATE; Nice person at customer service is helping me but have not heard back yet. In the meantime, have decided my sofa is a piece of junk and am going to get rid of it UPDATE JUNE 14TH - Texted customer service, as I still have not received any satisfaction, no response. Texted again today, June 5th, no response. THEIR CUSTOMER SERVICE IS THE ABSOLUTE WORSE.
They were very accommodating, they negotiated a price that I was happy with, which was way less than was listed and I got an end table I really wanted for half price. The staff was friendly and knowledgeable about their furniture.
Bought a 3pc set with 2 end table, a coffee table and 2 lamps for a sale price of $1400.... that was 7 years ago. Just sold that 3pc for $250. Still in good condition. Looking for a new set - Definitely going back to Ashley!!!!!
Giving it a two star because of the great experience of July 2021 I had with the previous store Manager Dana. However recent events with another purchase has left great dissatisfaction for this store the recent sales person who disregarded my request to remove items that were a hassle from beginning to get confirmation for delivery and the delivery departments team have left me with great disgust and concern as a consumer. Beds were delivered with poor set up and damaged parts. We are going on a week of no communication from the store I had to reach out to get the status of the items. Now it’s another month out date if delivery for new items. Delivery department stated they sent items to my home I never knew about and thought I’d continue putting one of the beds together they left with a nail sticking out of. The supports for bed were 2 inches off the floor and I was told this is normal…. Not… headboard to my bedroom set arrived damaged and they couldn’t keep my bed frame together it kept coming apart due to the wrong supports being on it but the delivery team wanted to leave the beds poor poor service. I decided not to purchase my mattress sets from this company and went with Colders… I will continue with the competitor. Services were great and fast. I still have the kitchen and rec room to complete for furniture items as well as business locations for my group homes. I will use colders and not this company great dissatisfaction and concern seriously very poor customer service/management experience.
The lady that helped us was very friendly and great!! Can't wait for our furniture to arrive.
8 months of waiting for some furniture ha ha
Walked in and immediately greeted by Layan E. She was great to work with! Patient, kind, and knowledgeable. I walked out feeling a sense of gratitude for the amount of time she spent with me! Thank you :)
Wonderful sales staff, very knowledgeable kind and considerate. Store is real clean and has lots of items to pick from. Sales Staff does not pressure you and the atmosphere is welcoming and comfortable when looking for furniture! Highly recommend!
It was definitely a positive experience. Very professional.
Purchased furniture($2500 set) from this store 2 years ago along with the 5 year warranty. I recently had some damage happen to the sofa and went through all the steps of sending in pictures and speaking with representatives just for my claim to be denied. when it clearly states in my warranty that the damage endured is fully covered(DO NOT BUY THE WARRANTY) trust me. So then they tell me that they can do the repairs at half price since i did purchase the warranty and it doesn’t cover the damage done(which it clearly states in my warranty that it should be fully covered) Somewhat hopeful, I contact their service team and send them pictures for the second time.. after waiting 2 weeks for someone to get back to me I receive a text inquiring about getting my furniture repaired and have to send them the same pictures i had already sent twice. I text their service department back and forth FOR AN ENTIRE MONTH because it would take them 3 days at a time to get back to me. Finally fed up i decide to drive the 45 min to the store and speak with a lady at the service desk. i take 5 minutes to explain the situation that has been going on for the past month and a half and she hands me a card and tells me to call the number on the card and they will help me. The number she gave me is the same number i’ve been texting back and forth for over a month. Clearly upset, i explain that I’ve been in contact with them for over a month and just simply want my furniture repaired at whatever cost at this point. so finally exactly 56 days later they send me a link that requires me to pay in advance for the material and drive time for them to come out and repair my furniture. This was by far the worst customer experience I have ever dealt with. hind sight is always 20/20 but save yourself the time and shop else where.
My husband and I have been looking for a comfortable couch. Layan greeted us warmly with her a beautiful smile right when we walked in, and asked if she could help us find what we were looking for. She let us roam and continually checked in, answering questions we had. By the end, we had 4 sets we couldn't choose between. She checked up on all the availability and helped us choose the most cozy couch that would be available in a few weeks. Layan was helpful, made us feel comfortable, and checked us out quickly. We will definitely be back for her help. Thank you Layan!
I came in because of a terrible experience at another retailer. Liljana was absolutely incredible. I'm so grateful for such a wonderful associate!
Service was solid. Woman named Shawna helped ne find a mattress and was extremely patient. She also messaged me to let me know when shipping changed when she wasn't even working. That is great customer service. Received my mattress a week in advance and so far it is great. If that changes I will update. But as far as service goes, it was phenomenal.
Great salespeople, no pressure sells, extremely helpful
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Very friendly, helpful and efficient service today at Ashley home store on 27th st. Al Tools was my salesman and from the start he was friendly and very helpful. I went to a few matress stores within about a mile radius of this Ashley store and all sales people gave me weird looks or snares for wanting to spend less than $300 or even $500 on a matress for my 3 year old son! Also they give a matress to the Boys and Girls club when you buy one!
Very friendly personnel, numerous selections, and pricing is affordable.
Skylar was great to work with. She made my purchase easy and was very helpful keep up the good work! Thanks
USE AT YOUR OWN RISK! Purchased a bed frame from them paid for delivery and set up. I had it delivered on a Saturday, delivery guys open the box and one support is broken. They were willing to set it up broken but I would have to sign a liability waiver. I called customer support to setup repair or replacement and was told that the person who handles replacement isn't working. I had to leave a voicemail leave a voicemail for him and would get back to me sometime next week. Asked to speak to someone else get transferred and the phone hangs up. I call back get told the same thing and get transferred to a voicemail. I call back to speak to a manager and get the managers voicemail. I then called the greenfield store and get told there's nothing they can do to order any parts and that the would email the managers. I call back 4 hours later and no one has responded. In all of my calling I found out that best case they will build the part and it will take one to two weeks or I could return it all and receive a full replacement. It took about 2 months for this bed to be delivered. If you do order anything just hope there are no issues because there customer support is non-existent.
I found it disohnest that ashley's website offers much cheaper prices than its stores....I only give them 1🌟 because i had the opportunity to see the furniture in person....
Very clean business, not busy. I worked with Max looking for a specific bed, unfortunately they didn't have what I was looking for, but Max was great! Thanks anyways Max.
Went in on a Saturday with my 3 year old daughter to look for a much needed new couch and got Layan. Right away she understood my needs and wants. She showed me 2 awesome models but I was torn between then due to different features. So I went home with some information and measurements and to think about it, as I can be quite indecisive at times. I returned the next day with my answer and ended up adding a dinning room set to my purchase. Layan was very patient, never pushy with myself and Daughter and I thank her so much for that. Although other people we came in contact with and talked to seemed very knowledgeable and nice Layan is now my go to person. She is very knowledgeable, patient and an all around sweet and caring person. She comes across very genuine and made it a good experience. The WORST part of all is waiting months to get the furniture due to shortages. Layan did a wonderful job helping us out.
Excellent service! I went in to the store looking for a new mattress. Layan Elqaq was extremely helpful and patient through the buying process. I spent a significant amount of money, but I knew that I wanted a quality mattress. One that would last for years. I used their 0% financing through Wells Fargo it is a revolving credit line. I’d say just ask as many questions as necessary to ensure that you are making the right purchase. Do your research before by checking prices online. I had a general idea as to what a quality mattress will cost. The best time to buy a mattress is around before Christmas or Presidents Day.
Minimal staff but very professional and great service. Furniture quality questioned as it seems to be a little cheaper made. If that is what your budget can afford then good.
I ordered a bed frame that won't be in for a month. The young lady who helped me was wonderful. She made all attempts to find one in my budget. Grateful for her help.
Excellent customer service by Rachel! She was friendly but not pushy. I would never buy from a pushy sales person. Now, we will see if my chair comes in 6weeks like I was told, it should be here. We'll see🤞
Manager Liz at the Ashley Homestore-Greenfield was great to work with, going out of her way to help us find exactly what we were looking for. The store was well-stocked and very clean.
No reviews
It’s a good place to shop the employees don’t chase you around trying to sell you their products they leave you alone to walk around and see if you find what your looking for they give you information on the product when asked It helps you to make your decision. Went there Tuesday and made my purchase with no hassles just wish they would not had closed my account there for lack of use of my card after all no one buys furniture every year so they can’t really expect you to buy there every year I have made many purchases there in the past my house had many products and if they would not close peoples accounts they would probably have more customers and collect more interest on the purchases. I myself used my visa didn’t want them rechecking my credit to cause them to lower it so I’d preferred to use a visa and save on the extra finances
Very attentive.
sitting in. My car. So very agitated . I worked in to the greenfield store. My coat was dirty drem trying to get in a to close. No purse , I carry it only when need to. So I walk, greeting of welcome. I walked around the waiting for an associateask if they can help. Well greenfied AsAshley. Me, my dirty coat and my pocket full will go to another Ashley. Buy, my whole house full house
Although I ended up cancelling my order they weren't very pleasant to work with and they even refunded me all through text!
Totally disappointed in the customer service. I tried to get a replacement remote for a power chair. My 95 year old dad needed it as soon as possible as he cannot get up on his own. After three days I am still waiting for the store manager to call me after talking to customer service. I was told a replacement would be $50.00 and take 2 to 4 weeks to receive. Thanks to Amazon I was able to purchase the same one for $13.00 and had the remote 2 days later. Again, I am still waiting for a phone call back. Knowing how important this way for my dad I will never shop at this store again. Customer service suggested we contact the store manager and ask if we can take one from the store and exchange it with the one we would have purchased for $50.00. Three days later no call back. Thanks Ashley HomeStore
Great experience! Excellent sales staff and delivery persons. My furniture arrived sooner than expected.
My boyfriend and I had ordered a sectional sofa April 2021. It was delivered to our apartment June 2021, then a few months later we had a tear in the fabric on our chaise. It took 3 months for a tech to even come out and repair the chaise for it to reopen back up months later. I’ve been trying to reach out to customer service, but have been getting the run around and haven’t gotten a hold of anyone.
The salesperson Layan Elqaq was amazing!!! Very friendly and helpful! The manager was awesome too!!! Thank you guys for helping out broke college student 😂😂❤️
Terrible. Up for a 5th delivery and our furniture keeps coming broken. No one remembers what the last conversation was, everyone is pointing the finger at someone else. No phone calls back and can never get ahold of someone bought over a 3000$ bedroom set and been waiting for a good delivery and non broken furniture hopefully 5th time is a charm. Talking hours out of my family’s day all with phone calls and delivery’s failure to be handled in a professional way
They use substandard materials and workmanship. I purchased a sofa 3 years ago that is being replaced today. After it was 3 months old it already looked years old. Cushions were already flat, and support under the cushions was almost gone (they don’t use springs, it’s just fabric stretched between pieces of the frame). The cushions would never stay in place and the foam deteriorated almost immediately. A large sectional sofa should last more than 3 years and the money I spent is wasted. You are better off spending a little more someplace like Steinhafels to get a quality piece that will last far longer.
I ordered two $900 chairs with a warranty that started peeling in odd places after a few months, despite that they were supposed to be leather. I went to the store, and they advised they would be repaired due to the warranty. I initiated this process in June 2021 and have been getting the runaround since. They had me send pictures and a sample of the chair leather so they could make a dye. I was told the dye was done and a repair man was coming to fix it. When the repair man arrived, he took pictures and knew nothing about the dye. It is now over 7 months, and the chairs are not fixed. No one at the store is willing to help, they keep sending me to the care center who also has not helped. When you go into Ashley Furniture, they talk non-stop about how great their warranties are. This is completely false information - they do not back up their products, and the warranty does not do anything but take your money. I would recommend to go anywhere else but here for furniture.
Went to purchase some furniture for our living room the other day and had a very good experience. We weren't pestered walking in the door like most places. We're met a fine young man named Alex who spent a lot of time walking us through all the possible options. He was extremely helpful and courteous and made the overall experience very pleasant. If you find yourself shopping here ask for Alex, he took very good care of us. We had done some other shopping and Ashley had more options and was consistently less expensive. They also don't try and mark everything way up and take 50 or 75% off the price. It's up front and competitive. The only strange thing was that we priced the items we liked out online before walking in the store and that price ended up being quite a bit less than what we were quoted in the store? May be worth checking out before heading in as they honored the online price which was really great. Thanks Alex!
Poor service
Great service and good quality of the furniture! We got lots of wonderful service from Laren. He is very nice, professional and super-helpful!
Excellent customer support by the representative.
We had an excellent experience at Ashley HomeStore. Our salesperson was friendly and helpful without being overly aggressive. We found the type of furniture pieces we were looking for and were happy to hear they could be delivered in a timely fashion. Then, we were pleasantly surprised when we received notification that our pieces were in early!! We love our new furniture!
Shawna Rutz was amazing, and very helpful!
I was greeted right away with a warm hello and the store's offerings. Explained perfectly and was touch backed with by multiple associates and again by the same one that greeted me in the beginning. I was never hounded or felt followed around which was perfect for me. I ended up selecting a piece and even thou the associate who initially helped me was busy with another client she expertly instructed another associate to assist and everything went smoothly. Highly recommend this location.
I was very satisfied with everything!! I got all my things on the estimated days they provided me with. They have a amazing delivery and store team!!
DON'T WASTE YOUR TIME AND MONEY!!! GO ELSEWHERE!!!! The delivery personnel are ridiculous! The products are substandard!
Great store, beautiful selection of home furniture and decoration. Very nice, very professional sale people. We had worked with Brad. He was extremely helpful and knowledgeable. We will be back to buy more and definitely ask for Brad! Very thankful for the opportunity to buy great products with his help and input on the choices we made. Thank you to everyone who works at this store!
Big applause to Gavriele! She is very helpful and good explaining during whole time I go shopping there. Great service!
Great customer service at store/ excellent delivery info and white glove set-up. Good prices. Ashley will become my "go to" store for future furniture purchases. I highly recommend Ashley HomeStore.
Brad is GREAT! I had picked out furniture with Brad and waited over a month to go back. (Silly me) The stuff I wanted was too far out so he spent hours with me, again, picking new stuff & I bought it that day. He’s new to the job but you wouldn’t know it; he really knows his stuff and was so good to me! I appreciate him and will be back to work with Brad and buy more! Thanks Brad!
Great shopping experience
Good
I went into Ashley’s with a idea of what I wanted but pretty still unsure. Our sales associate Allison was AMAZING from beginning to end! We laughed like family and ended up making an amazing purchase. We even received our table 3 weeks early! If I could give more than 5 stars I would!! We will definitely be shopping their again!
The quality of furniture is what you would expect for Ashley’s. The costumer service was extremely poor. We did not get asked for assistance once and staff was huddled together chatting. I only saw typical “family” costumers being assisted. Would not recommend coming here if you need assistance or have questions as staff wasn’t interested in helping or talking.
Our sales rep was amazing personable funny quick she was simply amazing and I'm going to go back to get some more furniture soon and only from her cuz she was awesome
Laren Stadler, assisted us in purchasing our new living room furniture. We changed our minds a few times on the style and he was very patient, caring, and did not once tried to push us into buying something we didn't want. Ashley Furniture delivered the furniture and did a wonderful job setting up. The guys were very nice and gave us the white glove as promised by Ashley Furniture.
Lydia castro-jones was a excellent salesperson. Very happy.
I usually don’t review negatively on anything, but I feel like I want others to be aware of this huge issue. I ordered everything before moving here around March of this year. I made sure to pay for everything as soon as possible to have things ready by the time I moved across the country. I received everything except my bed. I understand that COVID 19 has made things worse, but they have been pushing the dates from Aug to sept to December to now feb of next year. They have not communicated with me at throughout this process. I’ve tried reaching out to them but always seem to hit a wall. When I ask to speak to someone higher up, I never hear back. I don’t want anyone to go through what I am currently going through. I’m very disappointed in the lack of communication and inconsistent service I’ve received. I feel like they should have disclosed early on that they cannot deliver certain items. I’ve paid over $2,000 for an item I haven’t received and never gotten a straightforward update. Worse company and experience ever. I highly don’t recommend this particular Ashley branch. Please go somewhere else. I’m not the only one that is experiencing it. Five others I know are going through the same thing.
Terrible customer service and no one owns up to mistakes. Will never spend money here again.
If you ever go to Ashley’s in Milwaukee on South 27th Street, please request Rocio as your sales representative. She was patient, showed us plenty of options for our needs. She didn’t rush us or pressure us into anything. Rocio made my day, she walked with me, talked with me like we were just two friends looking at furniture! I looked at two other furniture stores but the experience was not good. All I could think about is I have to buy my furniture at Ashley’s and only work with Rocio! Ashley’s is lucky to have such a great person and employee working for them.
Kelly Lilly was absolutely fantastic! Very knowledgeable about the mattresses and she was incredibly patient with me through the process of identifying which mattresses fit my needs.
Good experience
Found a table I saw on-line and they matched the price Looking for a leather chair that doesn't recline and there are not enough disappointing
Very friendly Management and Sales People.
I must say Layan was a wonderful and knowledgeable associate to work with and answered all of my concerns and needs. I went there to test out beds to see which one was suitable, and in the process I was bitten 3 times by bedbugs, one on my thigh and 1 on my knee, from laying on my stomach and the other bite was on my buttock, I was shocked and appalled that this happened to me!! When I left the store and got back in my car I noticed that my thigh, knee, and buttock was itching, I told my mom something bit me!! I woke up the next morning to find the bites severely red and inflamed, burning, stinging, itching, and infected. I went to Urgent care, and was prescribed something for the bite. When I woke up the next day the infection had spread and was extremely worse, and the bite site was severely red and hot to the touch, I then went to the hospital to get treatment. People beware when laying on these beds at the store on South 27th St in Milwaukee! Me and my mom went there straight from home, and when we left we only stopped at the drive thru to purchase food and went straight home. I talked with the district manager Liz and asked her when was the exterminator coming to inspect the beds and she said the next day, so I waited on her phone call but she didn't call until the next day, so she told me that they didn't find anything, so I asked her if I could see the report of the exterminators findings and she said she would have to ask whomever her superior is before sharing that information with me. So in my opinion if the exterminator didn't find anything you shouldn't have to ask anyone to show me proof that he didn't to reassure me he didn't right!!! You would think, so she said she's going to get permission and call me back with the store owners answer. So in my opinion if they don't share with me the results they have something to hide!! Hopefully they'll show me the results. I will never lay across another bed in a public place ever!!
The secontional we got turned out to be to big for our living room. So I called Ashley’s to cancel it, the girl on the phone refused to cancel our order and then hung up on me. So thanks to her Ashley’s lost out on our entire $10,000 sale. I was I only going to cancel the sofa, but not anymore. I see you’re great at being nice and friendly when someone’s dropping money, but when it comes to customer care after the fact you really don’t care. After working in retail so long I refuse to work with any company that’s under par when it comes to customer service. The manager said “sorry she’s new”. Girl it doesn’t take years of experience to know how to be nice to someone, not hang up on them, and refuse a refund. If those are the people you’re hiring you need to rethink your hiring process. Not okay.
Amazing choices in affordable rates...
Best experience I’ve had. Layan Elqaq was so helpful took care everything! She went above and beyond to make sure we got the right bed set and mattress that best fit us!! We love it and can’t wait for it to get here!! Thank you for give us 110% of your time even when we couldn’t decide. She made everything so fast and easy! 10/10 will be going back because of her!
If I could I would give this place a 0 star rating. Rudest personnel ever. Shop for furniture anywhere else but here.
I am very pleased with the service at Ashley’s. Layan got me the best deals possible and help me find the most comfortable sectional and more as I asked. I have no regrets.
Worst experience purchasing new sofas from. We bought couches that were supposed to come in three months but when the day arrived we only received half of them. Upon talking to a representative, we were informed that we would have to wait for a bonus 8 months. The most the brain dead manager could do was $150 since they already took our old couches and recycled them. What did they expect us to do with $150, buy foldable chairs for the mean time? Now we won’t have any couches at all until we find new ones. Don’t recommend this company even to my worst enemies.
Ki
First and LAST time shopping here, after looking for a dining table we appreciated the few that were shown to my family but this was our first stop we wanted to check one more store but the sales person Rosio was basically hounding us , telling us no don’t go because this deal could go away within an hour and that we didn’t want to miss this or it will go out of stock etc . B.s My mother in law just ended up buying the table and doing a drop off . Little did we know that meant the table would only be wrapped in plastic and a blue cover over it.no instructions or hardware !!! Right away there was scrapes and dents on the corners . Also wasn’t not told about the “ restocking” fee customer service told me , that they take when we wanted to exchange it for a new table . Even though it was their fault it came damaged !! This time within the next week they were able to take the old one and bring us a new one .so we had a table we couldn’t use just against the wall in our living room . That was fun… Then another issue with delivery tracker not updating their time as they go so it kept saying a late afternoon time . We didn’t know exactly when our delivery was coming . Funny though this time it came in a box! Padding! & With instructions! Nothing like before . Place is unbelievable and unprofessional This was a long stressful process I’d rather pay a little more and get my mother in law stuff from colders . Amazing people there , so nice and delivery service very professional in uniform I recommend going there instead and asking for John .
This was my first time shopping for furniture EVER. I walked in and was greeted right away by Layan. She made sure I left the store happy and satisfied. I never felt pressured into purchasing anything I didn’t want to buy. She answered any and all questions I had and was a pleasure to work with to accommodate my needs. I would love to work with her again in the future. 10/10 recommend!
Such a great sales experience. I had a limited need but by asking great questions Layan suggested options I hadn't considered. I spent more than I had planned but I know I got a bigger value in my purchase because of her "consulting" style of customer service.
Dana and Shawna were very accommodating during the Labor Day Sales Event. Showed me a lot of variety in the style I was looking for. I appreciate their kind and knowledgeable efforts, and I found the perfect living room and dining room furniture!!
My husband and I were looking for new living room furniture. Mark assisted us and was a great help. He wasn't overly pushy, he let us know he was there for any questions we had. We had ran home to measure, and my parents wanted to look with us too, so we all returned to Mark who sold us a matching recliner sofa loveseat set! Mark was beyond wonderful and patient!! We will be back in the near future for tables!! Thanks Mark!!
Rachael Haas is the best sales person I have ever had the pleasure of working with. She was personable, helpful and patient. All attributes that make a good salesperson. I will look for her when I am ready for my next purchase from Ashley’s. Rachael is AWESOME
Rachael was a great sales person. Quality of furniture is great. Very accommodating and everyone is pleasant. Have shopped a few times and will definitely be back!
Lots o furniture...very impressive
This location has the WORST customer service and honestly needs to retrain every employee in the building. I've been to this store a good handful of times and although my visits are greatly spaced out I only go in here as a last resort and have been able to walk around the complete store without any associates acknowledging me a few times. Yesterday I went in to look for a specific item that I had seen on their website just to check if they had anything similar on hand and walked around the entire store saw about 7 different employees on the clock and not one of them greeted me or asked if I needed help. The only one that had an excuse was the first one I had seen which was already helping 2 different groups of customers and ironically one of them had the same compliant as I that he basically figured out what he needed and hadn't been helped at all although he had been in the store for quite sometime. Then I saw two different pairs of associates in different areas who were having personally conversations, yes I was close enough to hear them, and no they still didn't move a muscle to help me. I can only imagine how many sales they miss out on because of their poor customer service because I was in this store for 15 minutes walked all around and throughout the store there is no way I should have been in there that long with not one employee helping me.
We didn't receive our order when expected. The next morning a Supervisor by the name of Luis Pastrawa called to say he was on his way to deliver our furniture. I hadn't complained or anything. I had just rescheduled the delivery. Luis had reviewed the delivery schedule from the previous day and saw what happened. He took the initiative to resolve the problem and personally delivered our furniture first thing. Awesome person and very nice too! He deserves a raise or promotion for going above & beyond. Thank you Luis! You're the BEST!
The experience was great, Al the sales person in Greenfield was very attentive to what I wanted, he made sure I got everything I needed. Thank you Al for the great service.
Beware! Nonexistent communication, nothing is told to you cancelation of deliveries, continous back orders, horrible customer service after your purchase. Everyone passes the buck and blames someone else, sales people "can't recall that conversation", missing items, and incorrect orders and being told it was ordered as I wanted. I am now out 4+ months for items with no guarantee it will come.
Rachel was professional, competent, and on it! Amazing experience.
Rachael hass was my sales lady and shes awsome she very knowledgeable and experienced i would recommend if you're looking to buy from Ashley store please ask for her location 4771 south 27th st greenfield
I was greeted upon entering the store and sales person answered my questions and purchase was made.
Jodi was excellent today. I told her what we were looking for. She took the time out to check back order status and explained why these timing of furniture is taking as long as it is right now. I'd recommend Ashley Furniture.. just on account of Jodis service. This was my first time there... she set the bar!
Awful place to go to. Thought we were getting a deal, turns out we were getting garbage. Leo who no longer works there, was a smug guy who only cared about making a sale. He lied on the paperwork about when we were requesting the couch, told us the couch came apart in ways that aren’t possible, so ultimately we are left couchless and have no choice but to return to Ashley’s since they already ran our credit. Lesson learned.
My wife and I ordered a bed and the entire bedroom set on 4-17-2021. Our bed was delivered in May. The rest of our bedroom set was supposed to have been delivered back in June. However, my wife received a voicemail message saying our bedroom set will be postponed until 8-11-2021. Last week my wife got a call AGAIN, with another message saying our bedroom set won’t arrive until in November the 12th. This is AFTER I paid with an agreement, that the rest of our bedroom set will arrive in June.
My experience was absolutely wonderful! I was serviced by Danny, the store manager. He took very great care of me. Very informative, communication was great, couldn’t ask for a better experience. Extremely professional, kind and patient. If you would like to purchase from here I RECOMMEND allowing Danny to serve you. I was not expecting to be treated as if someone cared for me, but more so they wanted my money. Danny, completely changed my view on that and very quickly. Thank you Danny, I will always remember the impact you had on me just by helping me purchase my furniture!!!!!! 🙂
Best furniture shopping experience. Furniture is priced well. Customer service is top notch. I worked with Stacie office manager professional kind and very helpful. I was also helped by Laren. Laren took the time to help me with all my needs. I'm very picky this consultant spent a good hour with me answering all my questions showing me options to meet my needs. I never felt rushed. I would highly recommend Ashley's and the entire staff to family, friends, co-workers. Furniture line is updated with great prices. Keep up the great job Ashley Homestore.
Not many book cases, just wood planks/shelving that was attached to a metal frame at its back! Books would fall off
BIG S/O TO LAREN SHOWING OUTSTANDING/GREAT CUSTOMER SERVICE! THANKS FOR BEING VERY KNOWLEDGEABLE AND HELPING ME GET WHAT WAS NEEDED DONE 🙂
Worst place and i do mean the worst place to ever do business with. Im just about done paying for my bedroom set and i haven't properly been able to use it because we have been waiting almost 4 months for part to completely assemble it. All we have been getting is the run around and the scripted oh im so sorry that this is happening. Can i take your information and call you back when i resolve the problem. Never a call back. Screw this place.
Ashley has always been a reliable, quality, and consistent shopping experience. They have a good variety to consider, and lots of different fabrics options. We didn't pursue an options so I can't add to the greater sales, customer service, or purchase quality experience. Only complaint- doors were not handicap accessible.
We went to Ashley to get some new furniture. We worked with Jodie she was awesome she didnt try to sell us furniture that was to pricey. She actually listened to what we were looking for. We will be going back and seeing Jodi. We were shopping at the store on 27th and Layton in Greenfield Wisconsin .
Ashley and In specific Adnan, he was very helpful and easy to communicate with while looking around for furniture for our new house. Adnan recommended lots of furniture that we ended up buying at the end. I liked how he knew exactly what me and my wife were looking for and that saved us a lot of time.
Where do I even begin…..my shop experience was amazing. Kelly made everything quick and painless.
Friendly staff we ordered a purple mattress from there, they had the best price.
Great customer experience. We recently were shopping at the Greenfield Ashley Furniture Store for a leather living room set. Our sales person was the store manager Danny. We had a fantastic experience with him and he was very knowledgeable on the products, super helpful and professional. Being the store manager he was being pulled in multiple directions while we decided on the product, but he continually checked in with us and answered all of our questions. Great job!
My fiancé and I were very pleased with our experience at Ashley's. Al, the sales associate was perfect! He was extremely helpful and accommodating to all questions we had. I highly recommend to anyone!
Dana Lehman was so amazing. She was very patience with me and the dynamics for my furniture selections. She actively listened to my needs and desire to stay in a certain price range and made it all happen. She even encouraged only once to finance and gave me the benefits of doing so. The Ashley furniture team was amazing as a whole. I had my toddler with me ( don't ask why... I really thought I would be in and out... But COVID is still effecting certain processes for retailers) and after 2 hours of looking for furniture he became restless and did what toddlers do (cry, run around, and just entertain all that caught his eye) the Ashley's team could see I was becoming frustrated with his behavior and jumped in and offering assistance while Dana and I wrapped up the sale. A super thanks to Laren Stadler! He had little buddy engaged for like an hour while we wrapped it up at customer service. My son didn't want to leave. I felt like a village had surrounded us in that small time. I've always chosen Ashley furniture since they came to Wisconsin! And I'll definitely continue to choose and refer them after that recent experience!
Great customer service, however at Ashley you get what you get. There are limited options in color choices in upholstery furniture. They did a great price match for an Ashley item found online and not in the store
Good Quality furniture for a reasonable price, Dana is great to work with, friendly, funny, & very knowledgable
We just moved into Milwaukee and had no furniture in our apartment. We were looking for a sectional to go in our living room. We were aware that there was a relatively low stock of furniture across the country because of the pandemic causing supply chain issues. It seems like this store also had similar issues and a lot of the couches that we were interested in were not available for the next couple months. Our sales person was very very helpful and we’re glad that they were able to tell us what our options were due to the shortage.
A bunch of thief’s and low profesional, miscommunication type of company, when it comes down to buying online, making the payment for merchandise and they keep moving it month after month. I purchased 2 twin beds on abril and they moved the shipping down to august. They never called me or emailed me for that info. Until I called to verify what’s going on. Very very low professional, they wouldn’t even try to help out with the situation..
I will never shop with Ashley again!! I recently purchased a home and started to redo my house. I started off with my bedroom set which was a Realyn Sleigh Bed off white color. I worked with Rocio who was my sales representative, she seemed to come off rude and very demanding. I declined a $1800 mattress she proceeded to show me more mattresses that I did not want! My main reason for coming was for the bedroom set so I said to Rocio can we just look at the bedroom set. We proceeded to look at the set I didn't have to think twice as I've been eyeing this set for months and finally caught it on sale. I placed my order with Rocio we went over everything, everything was correct I decided to do financing as it was offered my Rocio I then asked will this be a hard inquiry on my credit? I was informed no it would not be. That was a lie! It was definitely a hard inquiry on my credit. so we set up delivery time frame etc.. My order arrives to my home the two delivery guys come one by the name of Steven who was really nice and helpful, forgot the other guy name but he was beyond rude. So they set my bed up I was told by the delivery guy, Ma’am we're finished with your bed. I go check it was the wrong bed completely wrong!!!!!! So I tell them like hey this is not what I ordered. So they call their manager like order is wrong and the customer wants the bedroom set removed from her house. The manager proceeded to say does she want the set or not? I could hear her on the phone I said no this is not what I wanted it is a completely different order. So the manager tells them they have to take it down one of the delivery guys flipped he stood outside my home arguing with his manager. The bed set was still at my house for a whole week! I called customer service, and held for hours only to still get no help. I called the local store I purchased my bed from spoke with Rocio who was very combative even tho I didn't blame her at all. Rocio speaks with a manager who didn't want to get on the phone for me. I was told to wait 24hrs they would call me back no one absolutely no one called me back at all. A week later I receive my correct bed after waiting on the weekend for delivery twice which was an inconvenience to me. I am absolutely upset at the customer service I received like this is not the Ashley I grew up on going forward I will spend my hard earned money with companies who care about their customers. Still to this day I have yet to receive a phone call from management with an apology for their poor customer service, this was not a cheap order at all. Being a customer service workers I do know good customer service goes unrecognized so I would like to thank the delivery guys who apologized and were very helpful so thanks to Michael, Daniel, and Steven I hope you guys find better jobs you guys deserve so much more...
Thank you Dana and friend for your patience. Lady manager not friendly for $30 she almost lost a good sale- There are items online that have free delivery she still wanted to charge me $30- crazy! I can get same items from Amazon free delivery- better price too.
The store experience was great, our sales assistant was friendly and extremely helpful. He, Leo, could not have been better truthfully. He even helped carry furniture around the store to ensure we got the couch we wanted. But the delivery of this has been an awful experience. We spent over $5,000 at Ashley back in Mid-April to ensure we would get the couch, bed and stools before our move on June 1st. We were told by numerous reps that our delivery date would be met. Then on May 28th they leave a voicemail saying "due to a mistake made by their staff they need to push to June 4th". Ok fine, mistakes happen we can live with that. Then June 3rd comes and we confirm at 11am that everything is good for tomorrow, we will receive the couch, bed and stools. Then at 5pm receive another voicemail stating delivery is being pushed to the 8th and they will offer us $75. That is nothing and doesn't help us what so ever. We then find out also they had the wrong address set up for delivery...how does that even happen? Every time we called the customer service we had to wait 30+ minutes on hold each time. and Every time the customer service staff promised us we were good to go and clearly that wasnt the case. So on the 7th again we confirmed that we will receive all our items on the 8th, they said yes we are good to go with all 3 items and will be there between 8-12pm and have the correct address updated. Then this morning another voicemail saying it will now only be the couch due to them over booking the truck. We called the customer service back for delivery to ask all 3 items were not being delivered and got HUNG UP ON. Now that is a Ashley Furniture problem and I have to continuously wait for our furniture that we spent A LOT of money on because you guys keep making mistakes? and you are going to offer $75 for inconvenience??? wow how helpful. They now have delivered the couch and its missing a piece. And when called for an update on the bed and stools their response "we have the stools and bed box spring, but didn't deliver we have no idea why but your order is all messed up" ????? This is ridiculous. So now no ETA for our other stuff and they messed up the order. Customer service blames the store and the store blames logistics. Would not recommend Very poor experience and will not be shopping at Ashley again due to their customer service.
Mark Manske was very knowledgeable about the product, explaining all about the sofa and answered all my questions, also very respectful and made me feel very comfortable. Very happy with my purchase
I knew exactly what I need and Mr William took very good care of me
Staff was super nice, helpful and patient. Thank you, Lydia (Greenfield) 🙂 Didn't take her long to find me a sectional that I loved and she answered all my questions patiently and kindly. She actively listened :).. Steve (at Kenosha) was also a wonderful help and very patient as well. It thanks to him / his exceptional customer service that I came back to Ashley's!
This store has bad service we walked around fkrb25 minutes before anyone said hello:(
Very first time at Ashley Store, seem like there were using car salesman techniques, but as they gained momentum, midway to final sale; they were very hospitable and generous. Especially honor the military, thumbs way up for location and staffers.
Being called and told my furniture was ready for pickup, then I called an additional time to confirm and told everything was ready for pickup, they told me nothing was ready when I went to get my stuff. Very disappointing. Customer service was nice but nobody talks to anyone else.
I HATE furniture shopping!!. However, our sales expert today was awesome. Can't remember his name (a former Marine from S.C.) helped us Immensely!. He was low key, but very informative. No "high pressure" sales tactics. A very painless experience. Will definitely recommend Ashley home furnishings to others.
I was very welcome and felt as I was getting the best price for my mattress I didn't feel like I was getting taken for my money my delivery date was moved up about 3 weeks sooner which made me v very happy I would recommend this store is everyone
Awesome
Great experience. Mark was a super nice salesperson
Very nice furniture. Friendly service without being hovered over or pressured.
Great place to do business with salesman very helpful not pushy delivery drivers were very professional as well they kept in touch with me on the arrival time and arrived on time my recommendation deal with this company
You get what you pay for. My couches are broken in less than a year. Cheap wood.
Really a review for Laren Stadler, one of the sales associates. Placed an order that wasn’t set to be delivered until august, and ultimately called to cancel. He was working with me for a couple hours afterwards to find something similar as my biggest issue was timeframe and the style of couch I was looking for. Still kept the price about the same and was able to get it set for a timeframe I needed. If you need anything from Ashley, ask for Laren and I promise you he’ll get you taken care of one way or another. Dude said he was brand new like it was a bad thing. He’s been great throughout my whole experience with Ashley and he’ll be getting my business going forward, hopefully he’ll get yours too if you read this.
GREAT SERVICE!!! Very accomodating to disabled even though big store! Kelly Lilly was great saleswoman and very pleasant! Will definetly go back because of her! Tries to help no matter what price range you have to work with! Very Satisfied!
I had a great experience buying furniture on Saturday, May 8th! Mr Stadler was a huge help to me and my husband! Very pleasant young man! We went to 3 stores, and was ready to call it quits for the day, until we entered Ashley's and found exactly what we were looking for with the price range we wanted! We were told the delivery could take 4 to 8 weeks, but Mr Stadler said, he would let us know exact day this week for sure. I'm hoping the rest of our buying experience, including delivery we go very smoothly. We will be back, and would definitely ask for Mr Stadlers help. Thank you for a great experience, and your pleasant personality!
Overall very bad experience. The sales rep was great, but everything after was not. Our sectional was delivered damaged, we were offered a repair and denied it because we expected a replacement. The couch is now out of stock (hence why we cannot get a replacement) so we decided to return it. I got the run around from the store and customer service for days. Finally we are scheduled a day to have the couch picked up for return, and the drivers then damaged our wall and left a huge scuff and dent in it. So not only was our brand new couch damaged, but our home was too. Absolutely never buying from Ashley again.
I had a great experience at the store! All the staff, especially Dana, were incredibly helpful! She listened to what I was looking for and helped me find items that matched exactly what I needed. The delivery process also went very smoothly.
(Translated by Google) Terrible delivery service, they told me that my delivery arrived on Friday and it is almost another week and nothing 😡 seriously thinking about canceling the order. (Original) Pésimo servicio de entrega, me dijeron que mi delivery llegaba el viernes y ya casi se cumple otra semana y nada 😡 pensando seriamente en cancelar la orden.
(Translated by Google) I loved the treatment of the employee and everything beautiful and good price ... (Original) Me encantó el trato del empleado y todo hermoso y buen precio...
Nice Place For Home Furniture.
$$$$ Too pricey
So professional!!! Lovely handsome men
(Translated by Google) Many good and beautiful things but they are not responsible (Original) Muchas cosas buena y bonitas pero no son responsables
My favorite place to furniture shop, Glen they're having a sale!
Another great experience at this store. Al was amazing! He was excited to help us find all the furnishings we needed for our new home. He was very knowledgeable and worked quickly to get everything we needed checked off our list. Couldn't be happier. Hope the delivery and set up run just as smoothly, but given past experience, I'm not concerned.
Isaac was fantastic!! He even moved a table I wanted to purchase and put it next to a couch I liked so I could see how they worked together. He was very personable and honest! I didn't feel like just a sale.
Very poor service
Great choices on furniture and sales rep was kind and helpful.
The sales clerk screwed up the phone number so I had to call them back to fix it or they wouldn't deliver without calling. Secondly, they didn't deliver into the house rather they sloppy dropped it on the porch so the larger piece was falling off. No assembly services are available. Please folks, go somewhere else
Terrible communication with 1% call backs or emails, terrible delivery service (no white glove service), quality of product has gone down the tubes. Still waiting for complete bed delivery for almost 4 weeks after 2 delivery times that can't seem to get straight. 2nd time buying so same on me for trying Ashley again because I got burned the 1st time too.
Leo was great he was very helpful he came and checked on me to see if I found what I was looking for I got a bedroom group and a dinning room table really awesome service
(Translated by Google) Nothing to comment (Original) Nada que comentar
Nice Furniture, But Prices Are Just As High As Upscale Furniture Stores.
Very bed costumer service!!!! I got my sofa from here. I love the sofa but I very disappointed with the service. As I understand, a salesman will get a commission when sold an item. I was told my salesman will give me a call when my sofa is ready to deliver, but never see his call instead I received a text message saying I need to follow the instructions to confirm my delivery (after been waiting for about a month). I need to put lots of information including phone number and address. I was afraid this may be a scam, so I called the store and again they told me someone will call me tomorrow, but I never get a call too. I ended up calling them again to schedule my delivery and of course have to wait in line for 10-15 minutes each time before getting to talk to them. The delivery is expensive when compared to other stores in the same distance/area. I paid $179 for delivery for only 1 sofa.
They were incredibly nice and helped my wife and I find exactly what we were looking for in the price range we wanted to spend. Very good selection and good delivery times even with everything going on.
I would’ve given Ashley Home Store (located on S.27th St., in Milwaukee, WI.) a 5 star rating if it weren’t for the fact that I wasn’t acknowledged when I walked in the door and had to ask for someone to help me. I felt completely ignored. After receiving help, the person I worked with was very professional and easy to work with.
I’ve been waiting for our future for over 90 days the they broke our railing and still have not fixed it the bed they brought us is completely busted up from the seem. They don’t answer the phone and give customers the run around. This is the worst place to do business with and I have a $10k card with them I’m so glad I only used $2k of the credit card amount. Worst customer service ever. If o could give them a lower score I would
The furniture came in a couple weeks past due, no one call, notified or updated me. When the delivery was scheduled they send an email that says your delivery is coming with date and time great!! If you read further down there is a confirmation process that needs to be followed would be nice if that was shown on the top of the message.... so they didn't come when I was expecting, took a half day off work waiting for them. When I contacted them they truly couldn't give two s#$@s!! So for the next week we will sit on the hardwood floor waiting for Ashley's to fulfill broken promises. Many of my friends had bad experiences but I went back due to previous good experiences, that will not happen again.
Great salesman. Knowledgeable. Competitive prices.
Excellent service! ISSAC was a great salesperson. He worked with us for hours without being pushy or getting impatient. The selection was wonderful. We have to wait until April for delivery 😥
Kiondre helped my husband and I buy a new mattress and he impressed us with his knowledge and advice without being pushy. He was patient with us while we hemmed and hawed over our firmness level and presented many options for mattresses and adjustable bases. The mattress hasn’t been delivered yet (approx. two weeks out) but we are excited for it. Overall really nice experience.
Great experience. We were greeted right at the door by Kelly. We felt welcomed right away! Kelly was very helpful and we were able to find a beautiful living room set. I will definitely return to Ashley and also recommend to friends and family.
Nice staff
My wife and I came in just to look for a couch and ended up buying one on the spot with the most amazing associate Dana! She was extremely helpful and personable, gave us space when appropriate and was able to answer any question we had. We appropriated her so much that we came back a couple weeks later and bought our first King bed from her!!! We had an amazing experience and will recommend her to any friends that are furniture shopping!!
Mr. Mark is the best he help me find the best bed and in my price range
Staff Un-knowledgeable...Prices at Bob's is BETTER!
Sad
Sales staff has gone down hill..
Kiondre was very patient while I looked for tables and chairs. He moved chairs to different tables, he removed table extensions and replaced them. I probably spent three hours there and ended up leaving very satisfied. I would definitely request him again if I had to buy something else. Even though I live in Racine and was closer to the Kenosha store I drove to Greenfield for the service.
I love this store I have bought from this store twice already and I love their furniture the sales person was so nice and patient with me and husband I will recommend this store to everyone. Thanks Ashley store
Very good! Lydia was super!
The Ashley HomeStore in Greenfield is large store that carries everything you need to furnish your home. The selection of quality pieces is large and varied. Best of all, the staff is friendly and helpful. Dana stayed late on the day after Christmas to help me find what I needed and place my order. Thank you and kudos for the great service!
the worst place to buy your furniture from Ashley, i just got my living room. it makes a lot noises when you set on the sofas , and also I got my bell yesterday the charges its deferent what the sales man charge me , so I have two deferent invoices and two deferent prices , and I call them the customer service suck they transfer you to some to fix the problem no body answer you so they put you on hold and wait , what a waist I spend over $6000 dollars to have a nice living room and be happy with it but Ashley store make your life sad , so don't waste your money don't go to Ashley store
I ordered an electric fireplace tv stand from Ashley HomeStore over a year and they still do not have this in stock. They should take this product off their website since they seem to have no intention of stocking.
If we could zero stars or negative stars we would. DO NOT go here. In August we purchased furniture, about $5,000 worth. The sales rep Rocio, told us it would be 12 weeks max, MAX. We asked her numerous times for clarification on this point. She guaranteed us this timeline. (which was already a bit of a stretch for us, but we were willing to wait since we really loved this set) Otherwise we would NOT have purchased this set and kept looking. No big deal. Now we understand there have been issues with shipments due to covid, which is why she said 12 weeks instead of the usual 6-8. From the get go this lady was not upfront with us. Well 12 weeks comes and goes, nothing, no communication. I reach out, talk to a store manager Stacey, she said she will look into it and call me back within 3 days. Guess what. No call. I wait 2 weeks, call her again. She apologizes and says at this point it will be January 7th. Should be no more issues but nothing can be done on their end. Well now I get a robot text and its says possibly April 5. I call today as I was told by the cooperate office to do and I was told no manger could come to the phone. Bottom line DO NOT TRUST them, they have no integrity, are not honest with their customers and do not care. Spend your hard earned money somewhere else.
They had a great selection of merchandise and the sales person, Dan, is very professional, knowledgeable and patient.
I'm glad I came back to purchase more furniture from Ashley Furniture store. I love what I have and is very very good quality if I ever shop again I will definitely come back to Ashley Furniture. They gave me deals that I could not resist and the customer service was wonderful. ❤❤❤❤
I wish I could give zero stars.This place has gone worst now. I don’t know if the management changed or what. Initially the sales rep lied about the price and care kit. Then we were told the delivery will take 6 to 7 weeks I didn’t like it but we agreed to it because of the holidays. We got one of the two order it was defective so I called them and they said the earliest servicing available is in two months so you have to wait two months. Then I got an email about my second sectional I ordered that it is delayed and it will be delivered after four months of the planned delivery. So effectively they want me to wait five months after a day of ordering for a sectional. Please do not buy from this location you can get better service at the same price from any place else. No one is picking up the call I am leaving voicemail and not getting reply back.
Adman Saed (Danny) is the guy to see at Ashley’s!! He really took care of me and my husband from the moment we walked in to the moment we walked out! He was patient, a good listener, and an overall great salesman. Definitely recommend Ashley’s and Danny if you go there!
I was waiting for months for desks ordered from others without success. Went to Ashley and found what I needed one in stock to take with me and another being delivered in less than a week. Going to be going back for living room furniture VERY soon.
The first salesperson who approached us in the store unfortunately I don't remember her name was a bit too much. She was actually a whole lot. When we told her that we were just looking she continuously sought us out six different times throughout our experience to where we actually had to hide from her. The salesperson who we purchased through I will make sure I was very nice very low-key and not pushy like the first person who approached us. Upon being told that delivery would take three weeks we reluctantly agreed I had taken off work today for my delivery. My delivery arrived within the time frame however I was asked to help bring sofa cushions upstairs and I was told that my dining chairs for my table we're not on the truck. Upon one of the delivery driver saying let me check again all four of my dining table chairs were on the truck and brought upstairs. My problem is when I sat on my sofa and reclined the end it makes a very loud popping noise the foot part of the recliner is uneven and upon calling Ashley I was transferred to someone's voicemail twice the third time I called I got a hold of somebody who done said after they got my information that the call was breaking up they would start a service order and call back and disconnected the call. Upon calling back and again after a very long wait to speak to somebody I was transferred to the service department again another very long wait and this person said she would have a technician call me as soon as we disconnected this call. I didn't order a clearance item sofa I didn't order a discontinued brand I paid top dollar for the item and what I received was a broken down piece of junk. Now I'm still waiting for this technician to call me and my call was disconnected over 45 minutes ago and I really don't want to have to go in this store today to speak to somebody about getting me a new sofa ASAP as I have taken off work and refuse to do it again when the items that I paid for should have been brand new and in working condition.
They want to show you things you not interested in. And never have what you need in stock.
(Translated by Google) A very satisfying experience !!! The store is beautiful and the customer service is excellent, I will visit again (Original) Una experiencia muy satisfactoria!!! Esta hermosa la tienda y el servicio al cliente es excelente, lo volvere a visitar
Sales staff is wonderful, but trying to get anything delivered is an absolute nightmare. We bought a piece of furniture 9/13/20. Today is 11/25/20, guess what, we still don’t have it and we already paid for it. First delivery was supposed to be 10/30/20, they called and said it would be a couple weeks longer. Then they call to schedule a delivery during the day and called my husband’s cell phone, but he doesn’t have his phone on him at work, so since he was unable to reach anyone by 1630, even though he left messages, because you can’t get anyone in a timely fashion, they of course can’t deliver it on a day we have off work, so of course they schedule it on a Sunday when my both my husband and I work. Worst place ever if you want to get something.
Took them 3 weeks to get what I needed corrected but they did it.
I had a great day at Ashley's furniture today. The customer service was fantastic which is what I prefer in a business.IAnd a special thanks to my Ashley furniture salesperson..Leanne. It was fun. Thanks Leanne. 😀
I came into the location in Greenfield and was helps by Leo. He was very helpful. He found the set I was inquiring about allowed me to see the set and showed me how the set worked. Not only did he show me the set I was looking for, but he also showed me other sets so that I was able to make a good decision. He was great and let me know if I had any issues I could contact him or the store. Get customer service during these trying times. Thank Leo!!
Leo, the man, the myth, the legend.😎🥷🤠
I placed an order last month and have had nothing but issues with delivery and mis information from sales associates and customer service. I talked to my sales person, another sales associate and 3 customer service representatives. After calling the delivery department 3 times today and being placed on hold for more than 15 minutes each time to be hung up on, I decided to call the office department to try and talk with someone. Dana from the 27th st location was the person who answered. She listened to my concerns, was empathetic, kind and so helpful. She provided me with more information and clarification than I have re am so thankful I spoke with the office associate Dana from the 27th location. She was so helpful, understanding and provided me with more information and clarification in the 20 minutes we spoke than I have received this whole month - she ensured all delivery dates were the best available and made sure I knew what was getting delivered when. Overall I still am salty about the terrible customer service and misleading information I had previously received. But Dana was so helpful, provided amazing customer service and gave me all of the information I wanted and needed originality. So instead of name drop the terrible employees I want to highlight the best - Dana I hope her bosses know that she is amazing and deserves recognition.
Bad service and delivery time is different not like the set is up ! Zero of 100!!!! This will be my last time to buy from here!
This place was horrible. Waited months for my furniture, they finally delivered a part of the order and it was damaged. Had to cancel the entire order. Poor customer service.
Had a wonderful salesman named Leo. He was very friendly and helpful but not pushy. I ended up buying a beautiful entertainment center with a fireplace. I will definitely go back to Ashley for any future furniture needs.
We had purchased a king size box spring and mattress in a Ashley HOME STORE in Milwaukee. We had explained to the sales staff that we were moving. They had a store in the general area. The order was set there. They made it happen. They had delivered the box spring and mattress on the set time. The delivery men were very polite. We have ordered from ASHLEY HOME STORE before and as you can see we went back. I LOVE my new mattress. ASHLEY'S is alright by me.
Our sales rep Leo was fantastic! Really made the headache of buying new furniture so easy! If you need new furniture, he's the man to see
Outstanding..
Paid for delivery AND haul away of old couch aaaaaaaand the delivery guys said that since I was one of their 1st stops there's no room on their truck to haul away my old couch. So now I'm sitting here with my (old) couch in my kitchen. Customer service informs me the nearest time they could pick it up is FIVE days from now. Are you kidding me ? Pass on Ashley. Junk customer service.
Customer service is terrible. Never an answer to e-mail. Wait time on the delivery line is well over an hour, always. Inadequate or no response to voicemail. Was told furniture would be delivered today. Received only half the order without previous notification. Will never deal with Ashley again. Adding to this. Was cold transferred to the store because the chair is not what we ordered, only to receive a full voicemail box. This will be a better business bureau complaint.
We were greeted at the front door and salesperson was intuitive to what we were looking for. I feel they went the extra mile to make sure that we were happy with our purchase. We will be back.
Ask for Kiondre and Leo. They broke down the process of manufacturing and how that related to my order’s processing time (in relation to Covid and CDC guidelines). They were upfront and personal and made my shopping experience fantastic!
I was very happy with our sales person he was very knowledgeable and showed us a lot furniture and bedroom sets and very patient can answer all our questions thank you so much
Ordering from Ashleys has been the worst experience. They are unorganized and dishonest. I have been waiting since May to get all of the parts to the bed I ordered and no one will take responsibility. Their products are beautiful but its not worth dealing with their horrible costumer service. Do not waste your time ordering from this terrible company.
Nice furniture. Issues with delivery. No call no show. Called location and was told truck forgot to pick up items. Have to wait for next available truck. No compensation for time wasted.
Excellent service! Kiondre is very personable and professional. I will definitely be a returning customer!
Great store
Great finds
8-29-2020 Update!!!! Received my furniture on 8-28-2020 finally. However both of my bed sets came with damage straight out the box. Smh!! Pictures have already been submitted for those damages as well. I have a repair date in September for my bunk bed that was damaged when it was put together back on July 11th. Waiting to see what's going to happen with that. 8-27-2020 Update!!!! Filed a complaint with the BBB and Ashley responded to say my delivery will be made on 8-27-20. WELL GUESS WHAT!!! The head manager over customer service in Milwaukee called to say they won't be coming out today. Over 3 months we've been waiting on our items to be delivered!! Mind you my husband had just talked to CODY also a supervisor in the delivery area who stated we were all set for delivery today not even 30 minutes before this lady called to say they weren't coming. HORRIBLE CUSTOMER SERVICE. DO NOT SHOP WITH ASHLEY!! GO SOMEWHERE ELSE TO SPEND YOUR MONEY!!! Sales rep was AMAZING. His manager was awesome. Can't say the same for there delivery department. We purchased 3 bed sets on May 25, 20. We've had over 6 different delivery dates set up. Multiple dates for which they never showed up. We had 1 delivery on 7-11-20 and they messed up that bed during assembly so now we have to wait for someone to come out at the end of September to look at it!! RIDICULOUS!!!! They have our complete full bed set and are missing the ladder for my loft bed set. Majority of the parts they have to put these beds up fully. Well for the last 2 weeks we've been stood up for our delivery. Yesterday I spoke with Amanda in the delivery department asking if my delivery was coming yesterday 8-23-20. She called and spoke with Mr. Kelly the delivery manager who stated to her that the crew would get all there deliveries done yesterday. Well that NEVER HAPPENED!! Received a message at almost 9:30pm stating they were rescheduling our delivery for another week out. This is ridiculous! We should be PRIORITY when constantly being pushed out. The manager Cody we spoke with on 8-16-20 because a driver "SO CALLED GOT SICK" who stated delivery was rescheduled to 8-22-20. Cody also stated he'd put us on an empowerment list which would give us an earlier delivery date if someone canceled. Well instead of an earlier date they pushed it off again to 8-23-20 and DIDN'T SHOW UP!! We also asked if we could get the earliest delivery timeframe. Cody said he'd note the account but there was no guarantee we would get that. WHY IS IT NOT A GUARANTEE??? We've DONE OUR PART WHICH WAS PAY. YOU NEED TO DO YOUR PART NOW!! This is horrible customer service and nightmare that hasn't ended. I understand there is a lot going on but this company has held our products hostage for the last 2 weeks going on 3 instead of doing the job they've been paid to do which is DELIVER AND SET UP!! The store experience was GREAT but this delivery department is a complete JOKE!
Very helpful, always try to give you the best deal. Felt helped and guided, and never rushed
Sales person was so helpful, had an amazing experience finding the right item in such difficult time. Thanks D
No one asked if I needed help! I walked around for an hour and not a word from anyone. So I went to Colder's and they helped me and I purchased a lovely sectional from them! Thank you Jesus who was my sales person.
Wish I could give negative stars. Ordered my couch 2 months ago and it still isn’t here.. they keep pushing the dates back. They don’t even tell you that they are changing the date ahead of time either. I wish I would have known this before ordering something here... otherwise I would have chosen another store to shop at. Very disappointed. Another update: we were “ supposed” to get our furniture delivered today before noon. It is now 6pm and still nothing is here. Called the greenfield store that We ordered it from and the response was “yeah I don’t know what’s going on” and that’s it. Great customer service... it is super frustrating and very unprofessional how this store handles their business. I forgot to mention they have been charging us for our couch and chair is not even in our home yet!!
They made a delivery to me and I had two problems, one of the goods the employers did not assemble a dining table and forgot the screws, two employees have come, the first one noticed that the screws were not there and told me that if he could not find them in the store that would come the next day in the morning but never came. Two days later, two employees arrived to assemble the table but they were unaware that the screws were missing because the first one never reported that they were missing. At the moment my table is not assembled because it does not have screws. Eleven days have passed and I have called multiple times and the Customer Care phones have never been answered. The second drawback is that I bought a coffee table and it does not look like the one they showed me in the store, apparently they change it but I still have no answers.
Just looking and a little pricey for coffee table sets
My husband and I are very frustrated! a month ago we made a purchase and the delivery arrived a week ago. They did not assemble the dining room table They did not leave the screws and they do not appear, we have sent emails and visited the store and nobody solves the situation for us. We also bought a living room coffee table and a very different color arrived to the ordered one and the appearance of the table is used and repaired. totally disappointing. I do not recommend the store. I have evidence of everything mentioned.
Lots of selections and decent pricing, nice friendly, helpful staff!
DO NOT DO BUSINESS WITH THIS STORE. If I could give negative stars I would. One star seems like too many. Honestly the worst customer service I have ever experienced. We realized after delivery that our salesman entered our order into the system incorrectly in order to receive his commission sooner. (He also explicitly discussed his compensation plan with us which was extremely unprofessional) Even after explaining this to the 7 different people we had been passed around to, after spending hours at a time on hold, over the span of two weeks, they failed to honor our concerns. I have never experienced such blatant disregard for a customer... a customer spending thousands of dollars nonetheless. We also had issues with the bank they run their credit through. I’ve had to reset and go through customer service to unlock my account twice in the last week in order to make a payment. Absolutely horrendous experience from the beginning. I am so disappointed.
Poor delivery 👎
Don't buy any furniture from here.Our delivered date was switched 4 times and I had to cancel because all of their options didn't fit our schedule.Date of delivery was canceled at 12pm the time of our delivery date by Ashley
Did not have what we wanted, sales staff was only a little helpful. High prices for cheaply made furniture.
It may have been the salesmen but they promise a date to pick up and then when I called they said oh no not for two weeks, then they shortened it a week and then added a day. Just wasn't a pleasant experience. We had shopped at other Ashley's and had a good experience but the showroom in Kenosha is not the way to go.
Staff was incredibly helpful with picking furniture for our new home as well as offering financing options.
Went couch shopping a couple of weeks ago, the sales person, Rocio, was very helpful and informative. However, she failed to mentioned that with the pandemic it will take 7 to 8 weeks for delivery. She told us that it would be 4 to 5 weeks. Knowing this, we wouldn't have renovated my parents living room so soon. In addition, my voice-mail she left me, she gave me two different dates in August. I called to confirm and the sales representative told me that the sales person misinformed me about the estimated delivery date and she will call back tomorrow to place in for an early delivery if possible. Still haven't heard anything from Ashley's furniture if it was completed or not. I gave it a three due to poor communication. Going to be couch-less for 2 months.
Love the selection
The staff was really nice and helpful. The lady I worked with the first day I was in there was very nice and was extremely helpful! The only thing is she was suppose to email me the quote for total cost and delivery options but I never received the email. After a little online research I was able to run the numbers myself and returned 4 days later. The man that helped me with my purchase was also extremely nice, and helpful. I walked out the store feeling reallly good and EXCITED about my new purchase!
Sales person was very nice.
Nobody ask me if I have questions
The delivery was not on time. The guys were very disrespectful not bringing the order up to door and left at the main entrance of apartment. And did not call ahead of time. Very disappointed.
Bought a dresser for a young girl who never had one on the 4 day sale. The dresser had slight damage on the left side of top and $148.00.however they loaded into my truck and we went to deliver to hdr as she was so excited. Never would I have expected to see the bottom front loosr and every drawer on the bottom damaged. What a terrible moment for this child. Iin the store I was not aware I would need to lay on the floor to ensure it was ok. Had I seen that I never would've bought it. I have purchased many items at other stores on similar sales and never ended up with junk How awful they knew and never said a word. Then to charge such a high price for damaged goods. I have alreafy alerted friends and family and will continue to let people know not to trust their sales. We have purchased a sofa and table there previously in the syire buf never again.
DO NOT BUY HERE! If I could give them zero stars, I would. Terrible customer service, missed a delivery window, rescheduled for 6 days later, showed up 8 hours late with a damaged couch. Customer care is atrocious. Will never shop here again EVER!
Low quality furniture given to you with lower than standard service.
My plan was to visit 3 major furniture stores on Memorial Day weekend, compare apples-to-apples as well as it was possible, then purchase a new master bedroom set with mattress and kitchen set. I faithfully did my due diligence and was honest with each sales person in an attempt to reassure them they were not wasting their time when working with me. I met Kiondre Graham (here at Greenfield’s Ashley Furniture) and as it turned out he was not only the kindest sales person I met this weekend, he was the most knowledgeable concerning mattresses. When I explained what I wanted, he led me there directly and didn’t waste time. I had the best experience with my new purchases today and wanted to express that here. -Cheri
The sales lady and the manager and the assistant that wrote up the paperwork did an amazing job!
I ordered 2 Ralene Counter Height Bar Stools online what a mistake, one of the bar stools was damaged so I called customer service for 3 days just to be put on hold. I did leave a message for them still nothing. Then I called Ashley furniture store they said because it’s their distributor & I ordered on line they couldn’t help me but would give information to customer service. It’s not like people have money to throw away especially with the covid-19. All I wanted to do was return the damaged bar stool for a new one & can’t get no help. I heard stories from other people about Ashley furniture but thought I would give them a try anyway what a mistake. Please really think about shopping or doing business online with Ashley furniture.
Walked in on Saturday was asked if we had an appointment we said no and the manager Adnan "Danny" said that's ok what are you looking for told him and he took us around knew what we were exactly looking for and found us exactly that had such a great experience we bought way more than anticipated we will definitely be going back if we need anything else thanks Danny.
We had an excellent experience at Ashley Hone Store on South 27th Street in Greenfield WI. Our sales rep, Danny was so patient and helpful as we browsed the store looking for new furniture. His knowledge and expertise helped to guide us in making a final decision on some quality furnishings for our home. I would definitely recommend Ashley Furniture and especially Danny, to anyone who is looking to update the furnishings in their home.
I am moving and ordered my furniture over a month ago, and was assured at that time it was in stock and could be delivered on the day I move, 5/16. I get a call today, 5/12, 4 DAYS before I move, saying 2 of them items I bought are on back order, and could not be delivered for another 2 weeks. I am now without that furniture for 2 weeks. They gave the excuse that it was due to COVID-19. Well if that was the case, why was I told it was in stock when I ordered them? It is clear they are delivering their furniture based on deliver date, not order date, which is awful customer service.
Ordered $2,000 worth of furniture first week in April. Was not notified about a deli every date until AFTER I PAID. My delivery date was set for May 8th. Now with Covid-19, I figured it’s gonna take a month because of how slow everything is moving. Well I get a call May 1st, telling me my order is backed up until May 27th due to it being out of stock. WHAT WERE THEY DOING THIS WHOLE MONTH THEY’VE HAD MY MONEY?!?!? So I call, they lady is of course rude. Hung up on me. So I called to get a refund. I was told the store couldn’t do it, because I placed my order online. When I called the service center, I was on hold for 45min, for them to just take my name & number and someone would CALL BACK IN 24-48hrs.. Fast Forward a week later, STILL NO CALL BACK. So I call back, I’m on hold for 35min for them to pick up the call & immediately hang it up. NOW IM ON HOLD FOR A THIRD TIME, THIS TIME ITS 20min so far as I write this review. AT THIS POINT, I JUST WANT MY MONEY BACK!!!
(Translated by Google) Very bad guarantee I bought some furniture and bought an Insurance that cost me 210 dollars because I have children, anything can happen so I contacted the company and they told me that it did not cover breaks and Ami gave me a paper where it marks what it covers and in the end I they said there was nothing they could do (Original) Muy mala garantía compre unos muebles y compre una Aseguranza q me costo 210 dólares porq cómo tengo niños cualquier cosa puede suceder entonces me comuniqué con la compañía y me dijeron que no cubría roturas y Ami me dieron un papel donde marca q cubre y al final me dijeron que no podían hacer nada
(Translated by Google) they serve you very well (Original) Te atienden muy bien
Pretty pricey .
*update* I had my chair for exactly 1 week and it broke due to faulty parts.. I was told a technician would come to fix it in a month. An entire month!+ So we have a brand new chair that we are unable to use due to a defective item and just have to sit here and wait. Not happy at all. Highly recommend going through Mark Manske for any of your needs at the Greenfield locatio n. He went above and beyond for me by ordering my recliner and having it available for customer pickup at the kenosha location after a customer service rep out of the kenosha location told me there are no pickups and I could only have it delivered. Thank you Mark!!
Poor customer service.
Good staff knowledgeable and quick service. Quality furniture and delivery person's were professional and nice
We came in to look at mattresses and we're greeted by a woman named Sandra. We let her know what we were looking for as well as wanted to keep it under $1k right away. 1st mattress - felt okay...BUT IT WAS $3800 2nd mattress - she told us it was a little more in our price range...$2800! 3rd mattress - we liked it....$2500 What did this lady not understand about a $1000 budget?! Next mattress....still around $2k Finally she took us to the clearance center....this mattress was the furthest thing from what we were looking for 🤦🏼♀️ we were able to find a great mattress and frame IN our budget over at Mattress Firm and Verlo.....stay away from Ashley. They clearly don't understand what a budget means and are extremely over priced.
Good prices, the nice thing about this store is that the sales people don't pounce on you, low pressure.
I just picked up my bed frame I order. Took the bedroom part and everything out of the boxes only to then see there is missing hardware! When I called to get those parts they said it could take a few days to a week to receive those parts. I have my room in pieces now having to wait with know acknowledgment when I will receive those parts. They should have access or back ups in these types of situations. Definitely not happy with the service.
Found the perfect piece of furniture
Do not buy anything from this company. Garbage customer service. They will not call you back They left us with a broken bed. We called for 2 days constantly and we could not get a supervisor or manager to call us.
Ahmad was wonderful & was looking out for my best interest. Thank you Ahmad!
Great service, great prices. Were leaving happy.
The people are great 🙂. Examine your delivery carefully. .. always good advice .. 🙂🙂🙂
I lost all of my living room furniture due to a fire. I ordered two couches from Ashley and set up delivery for the Monday after I was scheduled to move back into my restored house. Just got a phone call that my couches were backordered and won't be delivered for another 3 weeks after my original delivery date. I ordered the couches a couple months ago. They were in stock then. I already paid in full for them. How can you sell something not in stock and ethically take full payment? Thats bad customer service and just bad business. I canceled my order and requested a refund. I don't recommend going to Ashley unless you don't mind being just another sale on the books.
I made a claim about 6 months ago to have 1 cushion on my sectional replaced due to my newborn urinating on it, which the store said they would not replace due to an attempt to fix. My cats have recently began to pea on and around the original area soiled by my son, so I attempted to file a new claim to now have multiple cushions replaced. Both times I attempted to replace the damaged cushions they were denied even though pet and human bodily fluids are covered under the warranty. The store now claims that the damage is too great to cover but I feel if the first original claim was fulfilled the incident with the cats would have never occurred. Either way I paid a lot of money to have my couch put under warranty and the company refuses to help me in any way shape or form. I wish I had never gone through this company.
Best staff especially Alexis. Very knowledgable
Staff very helpful and friendly
(Translated by Google) It (Original) Lo
Great service and products
Terrible experience. We ordered a couch and sectional. The couch and half of the sectional were delivered. We got a call after the delivery guys left and they stated that the other part showed up after the truck left in the morning. Not sure why the truck couldn't have stopped and picked up the other part, or why we couldn't have been told ahead of the delivery that there was an issue. Shouldn't have been hard for someone to call us as the delivery didn't show up until 3pm. Now we are being told that the next available delivery time is two weeks out. Makes me think the other part isn't even in yet. You would think Ashley would want to make this right by finding a way for an earlier delivery.
Deanna was great!
the worst buying experience I ever had! waiting for my dining table 4 months! costumer service sucks!
Sales people are kind of stalkerish. Prices are too high for the quality of the furniture.
Very poor quality. I purchased a sectional sofa and after just 1 year the material is basically disintegrating, and splitting from everyday use. Will not be returning.
A little expensive
The service at the store is fine. Sales staff is helpful and professional. However, the experience with warranty and service is not great. It seems that the customer service and warranty issues are outsourced. Here's our story. We bought sofa sleeper $600-700. The framing broke quickly so we called it in under the 1 year warranty. It took my wife multiple phone calls and even some emails to get a response. Finally we got them to come and ge to fix it. This was over a week and a half ago. We haven't recieved any word. No update. We have called three times and each time someone says they will call us back. At this point we entirely regret making this purchase. Empty promises and flaky warranties are all that we have seen. I hope that they will remedy this situation asap or we will never spend money at an Ashley store again. I would rather deal with a smaller company that stands behind their products and doesn't outsource the customer support- which btw has been terrible. One customer service rep gave my wife attitude and was rude. Overally 1 star experience. Think long term when you buy from Ashley. Otherwise you will be blinded by the sales and friendly sales staff as we were.
Juan has been helping tremendously. Our salesperson is no longer there and Juan has helped with our issues
I like coming here because it has a family atmosphere I enjoy. The employees, supervisors, and managers do an excellent job at making sure everything is in order. They really excell in customer service and satisfying your needs. Keep up the good work!
Good Price
I recieved excellent customer service from Dana. She was extremely helpful, and kind. She took her time and showed me several different options and was very patient. This was the best service I have experienced in a very long time.
I would give 5 stars to my buying experience it’s Ahmad Salim, he was a huge help. I furnished my whole house for a great price and he helped me find exactly what I wanted. HOWEVER, I have had the worst delivery services. All of my furniture is much later than the original delivery date. My mattress was supposed to come on December 8th and didn’t come for another week. Everything else I ordered was supposed to come on December 23rd and it has been now pushed back until January 6th. Only to find out during my confirmation today that one of the pieces is not coming now until the 13th. After calling yesterday and someone telling me it would all be there the 6th. TERRIBLE experience and I should have canceled my order.
Had a great experience on New Years day. Walked in, told Deanna exactly what I was looking for and she took me right to the different couches that fit my description. Was knowledgeable, in my price, quick transaction, and was fun too.
Very professional and I like that I didnt have to walk around looking for someone to assist me. There was always an associate willing to help. I think they can do better at explaining the financing. I walked out not really clear about my monthly payments and the fact that I would need to make an initial payment. However they were apologetic and took time to go over the specifics when I brought it to their attention. This made my experience much better.
This place is a joke! They can't get anything right on your order. The delivery guys have no experience and will lie telling you there's nothing wrong with your appliance when there is clear and obvious damage a defects. They will not call you when they cancel you're scheduled delivery that you been waiting all day for. They will not call you back when they say they will and customer service will lie to you on the phone. My delivery date has either been canceled several times, brought the wrong appliances or brought broken products. I have NEVER in all my years buying furniture and appliances have ever dealt with such incompetence! I guess that's what happens when it's employee owned, they don't care about their customers. Worst experience I've ever had. DO NOT BUY FROM ASHLEY FURNITURE
Nice selection
Clean and respectful employees
I like the quality of the furniture
Kiondre was awesome to work with! Didn’t feel pressured and had great knowledge of the locations items.
(Translated by Google) Good prices and good quality. And good customer service. (Original) Buenos precios y buena calidad. Y buen servicio al cliente.
ABSOLUTELY AWFUL This will be the worst retail experience of your life. DO NOT GO HERE, go to mattress firm or steinhafels, or even goodwill. I spent $5,000 on furniture and it was the worst mistake I've made. The $2,000 power recliner stopped working and they said I'm stuck with it. The $2,500 king mattress sinks in the middle and I have terrible back pain every morning. They won't do anything about that. The dresser came scratched up. Every time I call customer care, they say a manager will call me back and they never do. I'VE CALLED EVERYDAY FOR A WEEK LEAVING MESSAGES AND NO ONE WILL CALL ME BACK AFTER SPENDING $5,000 in their store. Just an awful and frustrating experience. Once they make the sale, they don't care about you at all. AVOID THIS PLACE!!!!
NEVER BUY FROM HERE!! YOU ARE NOTHING BUT A SALE TO THEM. THEY OUTSOURCE THEIR CUSTOMER SERVICE. The sales staff is great, but that is the only good thing about this place. My parents bought the most expensive fridge, stove and dishwasher here spending more than $7,000. We have a lot of family that travels to our home during the holidays and we were honestly very happy with our purchase. Soon after our purchase, the problems began. The people that came to install the refrigerator did such a terrible job (pics below.) They power screwed the left door on crooked to the point that there was no tread left to fix, the right door was uneven, and the bottom drawer had gaps of space between them. The delivery people said they had a 12 hour shift and that it was too late for them to fix it so they would come back the next day. They never showed up. When I called the store, immediately I was told to call the "customer service number" so I did. The line never answered. I called back the store and asked for a manager, the receptionist told me that a manager "could not help me" and that the best thing to do would be to call the customer line. I explained that I had just called and not received an answer. She told me that she was going to tell one of the managers (Brian, Lucy? and Kaya?) to give me a call tomorrow. Either she didn't tell them or they didn't care to call because I never got a call. I called back on Saturday and was told by a manager to send an email of the damage to the SAME EMAIL THAT IS GOING TO AUTO GENERATE AT THE END OF THIS REVIEW, and guess what-surprise surprise-NO ONE EVER GOT BACK TO ME. My mother got in touch with someone on Saturday and they told her someone would come Sunday to redo the installation-NO ONE CAME. The delivery manager called and said we were not going to get our refrigerator fixed because again, we were the last route from their day and it was too late to come. So from Thursday-Monday we had no refrigerator. 1-store never helped 2- customer service email and phone number, did not work 3-delivery manager told me to TEXT him the picture of the fridge because he had no idea what I was talking about. They eventually came and fixed it that Monday. To my second scenario. Literally two days after Thanksgiving, my mother sets the oven to "clean setting," and as you can see from the pictures below, the stove is faulty. We had not even had the stove for a week. My father had to call the fire department because the oven was actually burning and smoking up the house. When the fire department came, the first thing they did was to check the installation, to which they concluded was not the cause. We called again THE SAME CUSTOMER SERVICE NUMBER THAT WILL AUTO GENERATE AT THE END OF THIS REVIEW AND GOT NO ONE. So we went to the store, and what did they say?? Call the customer service number. We did. We spoke to customer service and they told us that they can have someone come out and "fix" the stove. I mean the thing is not even a week old and we need to fix it? Its obviously a manufacturer issue. Not only that, my parents are stuck with the fire dept bill. The same person told my parents that they should file a homeowners claim because the installation is what caused the fire......even though the fire department said it wasn't faulty. The service rep said they will talk to a manager and my parents were just transferred to a general voicemail. THIS PLACE IS A JOKE. Believe me, my parents shopped around and there is no doubt that they found the best price here. But unless you feel like spending $7,000+ and having nothing to show for, I believe a little more in price will go a long way with being treated fairly and with respect. So now we are here, 5 days later without an oven after being 5 days without a fridge. Buy at your own risk.
Not enough dining tables to choose from
Liked the various options
Rocio was amazing! She new exactly how to make my shopping experience easy!
Terrible customer service. I had to wait a month and a 1/2 for my furniture and when it comes 3 chairs were broke, an entertainment center was broke and the remote to my bed was missing. I have called several times to get this fixed and everyone keeps telling me they will call me back and nobody does. I am sitting with furniture I can't use and no date in mind of fixing or replacing. There was so much more stuff I wanted from Ashley's, now I won't give them another penny of my hard earned money. I furnished a whole house and this is the service I get. Beware before you buy. I have something new to add to this review. Ashley's tried to make it right and gave me a $250 give card to their store. Went and bought a storage bench with the money, even paid for assembly. Called and told me it was ready for pick up. Scheduled a date to pick it up, hired someone with a truck to come help me and I get their and it wasn't assembled. I asked to talk to the manager and she was rude and not very helpful. I'm so disgusted with Ashley's at this point. I will be contacting the BBB!!
Friendly staff, not pushy. They also matched their online price of the merchandise we bought.
Love the bed
More expensive than I expected.
I paid nearly $1000 for a mattress and box spring on Sunday 10/27 and had a delivery scheduled for Saturday 11/2. The drivers were 3 hours late on their 30 minute delivery window, and they forgot my mattress. I was told someone would reach out to me that night or the next morning to reschedule. No one did. I called Sunday morning and was told I would hear from a manager before the store closed that day. I called back in 5 hours later to check in. No update but was promised a manager would call me before the end of the day, which no one did. I call back the next day and leave more messages and am told by customer service that it was rescheduled for Thursday, but seeing as how I'm sleeping on a box spring they would try to move it up. Never heard back. The next day I decided to call the sales associate Mark who sold me the mattress. He looked into the file and told be about the Thursday delivery again and called the warehouse to see if they could move it up. I finally heard from the warehouse the next day saying the order was already scheduled, therefor couldn't be moved up. STILL HAVE NOT HEARD FROM ANYONE IN MANAGEMENT AND HAVE LEFT VOICEMAILS EVERY DAY FOR THE PAST 5 DAYS. I am telling every single person I can talk to never to shop at Ashley. If I still don't hear back by tomorrow I'm coming down to the store and demanding to speak to a manager since you don't care about your customers enough to call.
If you would like to be ignored by over a dozen employees sitting on the furniture and playing with their phones.... THIS is the place. Not even a hello. Too busy for customers.
The in store experience was good. However two days ago I get a text confirm that my order is complete and ready to be delivered as scheduled. Yesterday I received a phone call saying some pieces are missing and will have to set up second delivery. The purchase was in September?? Never again Ashley
Great staff.
The furniture in the store is not what you get delivered to your home,I bought 2 couches and 1 recliner, then 6 months later one of my couches middle seat just collapsed on the inside and the seat is sub merging, so I called the department care asking for a replacement and they denied it so its been 3 months and they still haven't replaced it or fixed it. So be aware if you are planning to buy any furniture at Ashley's store. At first you will get furniture made in china that get broke easily and the warranty will make you call them so many times just to make a claim and they will pretend ordering you a new replacement but you will be waiting for nothing.
I had a great experience at Greenfield location I ordered a sofa and they told me about 3 weeks for deliver I was a little disappointed I still ordered it and 2 days later I decided I wanted the love seat instead so they changed it with no problem and told me in about 5 days it will arrive I was happy well 2 days later I got a call my love seat was there I was even more happier soon I will be going back for the sofa and maybe more furniture in the future great service!
Ordered my furniture in July, didn’t get everything in stock and deliverable until mid September, furniture arrived and headboard is loose, lights aren't even and they sent the wrong dresser. I will NEVER shop here again!
Excellent customer service
Really friendly staff.
I’m only giving 1 star because I can’t give zero. Purchased a Tempurpedic mattress, adjustable base, mattress protector, extra warranty over Labor Day weekend. All said and done roughly $5,000. Was told 2 weeks for delivery which was supposed to be today. Not thrilled, but ok with the 2 weeks. I check the delivery tracker today and it said between 4:00 - 4:30. Cool, perfect timing, well as the day progressed the time getting pushed out further and further. Got to the point where it said between 7:15 - 7:45. Ok kinda PO’d but whatever at least I’ll get it today. Then I get a call at about 6:30 saying that the delivery driver was injured and they had to cancel my delivery and reschedule for the next available day. Not happy about this, but hey stuff happens. It turns out that the next available day is next Friday 9/20. Completely unacceptable to make me wait an additional week! The customer care folks were worthless so I went to the Greenfield store where I made the purchase. They at least seemed somewhat sympathetic, but were equally worthless. The problem is that I have the room completely cleared out for the new bed and now I don’t have one! So I’ll be sleeping on the couch or the floor. Thankfully, I was able to go to STEINHAFELS tonight and order the same mattress and base and it will be delivered tomorrow! Amazing how STEINHAFELS can get the same order delivered in less than 24hrs, but takes Ashley 3 weeks. Cancelled my Ashley order and gave my $5,000 to STEINHAFELS. Never going to Ashley again....We’ll see how long it takes for my refund. I suggest taking your business elsewhere (anywhere). Based on other reviews it appears Ashley has some serious logistics/delivery problems that need to be fixed. You have been warned
My partner and I went for their Labor Day sale. We were interested in buying a three seater couch. The salesman insisted that it would be cheaper to buy the couch in store. He gave us 5% off plus the 30% that was already included for the Labor Day sale. We asked about delivery price and he said it would be $119.95 in store compared to $140+ online price. My partner and I tried to pull up the couch online to see if it would be cheaper but were unable to get a connection w/ both of our phones. We asked the salesman if he could pull up the online price of the couch w/ the delivery charge but he insisted that the wifi was not working and said it would be more expensive online. We bought the couch at the store, however, I found that the online cost plus delivery was $50+ dollar cheaper. I called the store and they refunded me over $120.00 dollars. I was told that the delivery time would be between 12pm-4pm and so I left work early. It was past 4 o’clock. I spoke with three different people from Ashley’s delivery department and no one could tell when the truck would stop delivering nor could I get a straight answer about what happens when items are not delivered on time. All three kept insisting that the truck is planning to deliver. My partner and I stayed up until 10pm and their tracking system kept saying they were coming to our house but no one showed up. No notice or anything saying that they were not coming until the next day. I was finally able to have the couch delivered the next day but this experience made me very uncomfortable.
My family's experience there was quite surprising. We arrived later in the day with a sleeping toddler and an already bored 6 year old, and we were greeted by Brandon. We never felt rushed though we ourselves were in a bit of a hurry. We weren't pressured into anything. Most importantly we got exactly what we came for exactly as advertised online. Brandon was very knowledgeable, kind, and fun to work with. The rest of the staff there are also very kind. They got us in and out with the financing we wanted. I would STRONGLY recommend this store to anyone looking to furnish their home.
Good experience and Kelly our team member who helped us was Great!!
The furniture you see in the store is not what you get in your home.The sofa It came in 3 pieces the middle piece had collapsed cushion and the fabric was faded .They came out to replace the cushion and fabric the cushion is still collapsed.I ordered a sofa, bed set a coffee table and end table.They were supposed to be delivered at the same time.The order was scattered over 4 months.The end table and coffee table after 4 months they said still couldn't be delivered at the same time so I canceled the 2 items.The delivery service set up the delivery days they cancelled the delivery on two separate occasions on the same day of delivery.One canceled and one no show and no call.I have took off 6 days of work so far to have a sofa and a bed set delivered.Two times for delivery 2 times no shows 2 times fixing my sofa.It still isn't fixed.I am very disappointed
Check your furniture before the delivery personally leave please.
They are totally incompetent from the inside out. Incompetent sales people, website, customer service, delivery, finance department...I have had serious problems with every single interaction. And their prices are totally unreasonable. If you think you see something you like, write down the model number and order it from someone else.
furniture came broken.
Nice shop to get your furniture in your budget...
They guaranteed delivery on august 6th. 3 days before the delivery date we were called and told they would now being delivered the 14th. AFTER a house party we had planned for after delivery. So we had no furniture for our party. The customer service rep said we would get a refund on part of the order (the end tables out of our set) and then we get a call a day before the delivery telling us the end tables are canceled. The rep told us it was our fault and had a terrible attitude with us (her name was crystal). We managed to get our tables reordered and they are coming at a different time now. We told the delivery people please wait until after 10am today for delivery since we both work and thats when one of us get home. They come at 9am, call us, and say they were running early. Then tell us tough luck and to call customer service. Not impressed. We called customer service. They were rude, and told us it wont be able to be delivered until next week. We finally had to talk to the instore manager who told us they would get it to us by the end of the day Saturday. Low and behold no furniture. Never shopping here again.
I called to get help with my power reclining couch that had frozen in place.(Not a good thing when you have 3 little ones running around the house!) When I called I kept getting told that my purchase wasn't in the system and that I needed a account #. My purchase was several years ago and I wasn't able to find that information. I was told to call the store where I purchased the couch. When I called them, same story. Long and short they finally found my info. It took 3 weeks to get a technician to come out and look the couch that was frozen open. He told me that he recommended a new motor and that he would request that. I got 2 different confirmations at 2 different times that a service request has been made on 6-17-19 and 6-11-19. I just got an e-mail that told me that the parts request was approved and the parts will be in in 6-8 weeks and to call when I received the parts to schedule an appointment. The last e-mail I received states that they haven't heard from me and I have to call within the next 30 days. Not sure what that's all about, but all told, it will be over 5 months to get a repair done. Very disappointing.
Dealing with ringing ears after they blasted my eardrums with there unprofetional used car sales man style ad. Compleate garbage. if a company wont even check to see weather or not there commertials are okay for headphone users , they FOR SURE wont put any attention in to finding good quality goods. Get out of the 90's you boomers and hire a real ad company that knows how to mix audio
Brandon took great care of me he is the Manager and has the brightest smile in the place you can't miss him. I love how patient he was cause I can be nerve wracking when shopping cause rather it's clothes, hairweave, or food it takes me time, so thanks Brandon and your friendly staff. One more thing I got an awesome deal on my furniture power reclining as well my payments for 60months 55 bucks!!!!!!!! A run of credit does apply I know Im going on and but I always only purchase @ tax time thanks Ashley furniture because I bought a set not even 4 years ago at another well advertised store and I know its not real leather but its peeling badly and I thought I would have to deal with it until tax time but Ashley made it possible for me to get another set with leather electric reclining that won't peel and I even got a great protection package I am super Happy and for a small fee will recycle my bad peeling furniture Thanks again Ashley, Brandon and your wonderful staff bye....🤗🙂😊☺
No problem, still looking around to make a decision.
they played me took my money made mistakes didnt deliver my furniture on time charge me extra bad service all around dont spend any money
Selling the stuff was great. Delivering stuff not much. I was supposed to get my furniture today 7/24 after 12 noon. I get a call at 5:30 that the truck had broke down and the furniture wouldn't be delivered until August 6th now. That doesn't even make any sense in m y head right now. I told them if they cant get here any sooner i can get my furniture any where by August 6th! 2 more weeks! Garbage. I cancelled.
Horrible Horrible Horrible customer service Beware. Beware. Beware I placed my order for a bedroom set, a couch, and a sofa in May. They provided me with a delivery date, that date was later changed. They brought the bedroom set with items broken and the couch and sofa were both dirty and had stain on them on June 9th. They offered me the choice to request a refund or to ask for the defective and stained items to be replaced. They could not replace them until July 2nd. I called them 6 days ahead of July 2nd to request the items to be delivered after 4pm since I will be at work during the day, but they couldn’t accommodate it. I went to store on Sunday 06/30 to try again and requested the item to be delivered after 4pm on the 2nd or cancel the order. They promised to call me to let me know if it will be possible or not.I am still waiting for that call. I went to the store on 07/01 and actually spoke to the manager, she promised she would see if they could deliver the items on any other day this week after 4 pm and give me a call within 24H. It's July 2nd, 30 hours have passed, I am still waiting for the call. This morning I called and I was told that they are still working on it. This afternoon I called again and they told me they definitively can not deliver today after 4 pm but they are working on finding another day. It's been more than a month that I moved to my new home and I have not been able to sleep on the bed or sit on couch and sofa for that matter due to the delay in their process and their delivery issues. Worse, now that I am asking for a refund if they can't deliver after 4 pm, they want to charge me a 15% restocking fee + delivery fees which is insane. Why is it a problem to schedule a delivery after hours when people actually have to work during business hours in orders pay for furniture you sell? Why not inform customers that delivery hours are only set for certain hours and they don't change and that you will not accommodate any time request? The restocking fee is in play because they can't deliver on their obligations. Though, I am still willing to receive the items but they can't tell if they can and when they can deliver them and I can't wait while hoping that ”someday” they will delivery them at a time that is convenient for me. Secondly, I was already charged for the delivery fees for the items I paid for and I think it is dishonest to charge me for a delivery/pick up fees on items left at my house because the other items where broken and stained in the first place. I will request a full refund of the money that I paid. Also, I will use all them means possible to recover any additional fees they will dare to charge me. Lastly but not least I will keep posting these messages across all social media and spread the word to prevent prospective customer from falling in their trap I will educate people ahead of the time so they are fully aware of the business they will be dealing with. They choice will be their to take the risk. Ps: I will delete the posts made if this matter is timely resolved, but will update it as long as I possible can follow-up posts.
It's unfortunate the sales staff (Deanna) is not trained adequately to execute the order placement equal to what is verbalized. I recently order two loveseats and I was told the manager could override the delivery commitment. When placing the order, the salesperson never entered the override and product was not committed to my order. Therefore, I'm now hosting an event at my home without furniture. I'll bring in the lawn furniture as a novelty in a pinch, but may still cancel the order entirely. Within minutes of my call and discovering the error and my writing the above review, I heard from Kim who sincerely attempted to rectify the situation. She did an excellent job, given the systems and inventory she has to work with. I appreciated her effort and raised my rating from 1 to 4 stars solely on her efforts and the efforts of the team members executing the sale itself.
Water washer dryer for 2000 and it seems it was like a good deal to double checked in the did some homework and it was a good deal people there were row helpful in the after little kick in about the a seemly get their act in order all in all good deal
Unfortunately the worst experience ever- purchased floor sample, couch lost on delivery day after taking a day off of work to receive, truck pulled up- no couch, went round and round w/ all, Asst Mgr tried to resolve- all blamed girl who took order, still do not have my couch, promised call from corporate- never received. I never had such a run around and no one wanted to take responsibility or make me whole on this purchase- and I still don't have the couch that I paid for- I was warned not to go this route- brick and mortar- no more- please deliver my couch asap...
Be sure to check your invoice to make sure you get what they say you're getting. I purchased a living room set which was supposed to be a sectional couch and ottoman. After waiting a month to get my furniture, no ottoman. I call and am told the ottoman was not included. So they think a living room "set" is the couch and only the couch. How that is considered a living room "set" is beyond me. My salesman was Al Tools and he uses deceptive sales practices. BUYER BEWARE!
Very good
All furniture was damaged being taken into our home including our door frame.
They have me waiting for my boys bunkbeds for over month and when they finally deliver they dont have any hardware! Gave them a call and they still making me wait another couple days to have someone over to install the beds. NOT GOOD AT ALL! 😡
The representative Deanna in furniture was curtious and friendly, made the experience enjoyable, took her time showing different products..
Great store and great deals
Delivery from this place has been an absolute nightmare. They took the money and were supposed to have the couch delivered last Monday. Well last Monday turned into hopefully before last Saturday. Unable to get it to us Saturday has turned into it’ll be here by Monday (today) still haven’t received any information about when my furniture will arrive and they STILL have all the money I used to pay for it. This place is a nightmare.
I stopped in to research items I had looked up online and to browse. A lovely & extremely professional young man named Fabricio assisted me and spent time typing up a quote for the bedroom set I wanted. I returned a little more than a month & a 1/2 later to see him and had the most wonderful purchasing experience. He gave me options and I was so satisfied that I added an ottoman & end tables for my living room as well. I wanted a second look at the end tables but knowing that I had just had rotator cuff surgery, he carried one over right to where I was sitting for me! Gentlemen like Fabricio are few and far between! My next purchase (if needed) will be from him and Ashley! A most excellent customer service and sales experience. Thank you. Can’t wait for the delivery next weekend!
The ONLY Ashley store in SE Wisconsin that sells appliances! If you have an Ashley account for furniture, they can finance your appliance purchase - a valuable service!
Friendly staff and great selections, the prices are great.
Will was great to work with!
They always have something that fits my taste.
On 5/11/2019, the Sales Lady, Patrice at the Greenfield Ashley Furniture store was absolutely amazing. I just purchased a home and my funds are low and I didn't want my credit checked to finance furniture. Well, Patrice went above and beyond with helping me get the furniture that I wanted. There was a sale going on that I didn't know about and there was an additional percentage off too. Talk about HAPPY! Patrice spoke with her Manager and the both of them were fantastic helping me.
Only have one star because I had to. This store in Greenfield and especially there warehouse in Steven Point act like they are on a different planet then us. Communication is absolutely horrible with the customer. When they speak they aren’t sure if anything they say. Don’t get me started on the dining table I bought and they broke at delivery. And now the disaster I’m dealing with getting a 4 month old table fixed. They’re so bad they gave me a $100 gift card for their incompetence, no purchase necessary, but I wouldn’t step foot in that parking lot. Too many other places to get furniture that care about quality and customer service. Bill Wilson
I brought a living room set and 6 bedroom sets Paid about 14,000 for everything in Cash November 2018 I was suppose to have everything delivered to my house before Christmas December 22 is the date they gave me it never happened was getting pieces here and there up until March and when I did get some of Beds and Dresser they were all damaged in some way never got an apology or a phone call it’s May I still haven’t received my daughter dresser that they damaged no one still hasn’t called me no one still haven’t given me a date when I’ll receive it i call all time The Manger or Supervisor won’t return my calls not One time have I spoke to them the service has been terrible the manager name is suppose to be Kayy and Supervisor is Amanda Customer care said This location on south 27th were I purchase my stuff is private own so there was no need to call Corporate so today I’m giving Fox 6 news a call maybe they can get answers about my stuff I paid for
Alright. Not what we were looking for.
Over priced.
Terrible customer service. Left without doing any real shopping best on the negative greeting.
Worked with Juan at Appliance Mart and Art at the Ashley Store to successfully make a purchase on many items. They were respectful and very helpful furnishing my first home. Art even stayed after hours to make sure my purchase was complete. We had a small issue with the delivery of our appliances but Juan was on it.
Very helpful staff and lots of paticence. Huge selection reasonable prices
Friendly sales, but horrible delivery and customer service. The deliverymen walked into my apartment and said the couch wouldn't fit and I'd have to buy something else. They didn't try or even measure anything. I didn't find anything else I liked that would likely fit, so I requested a refund. I had to call them 2 days after I had to refuse delivery because nobody contacted me. Because I paid cash, they told me they had to mail a check, and it would take 7-10 business days. It took a week after my request before they even mailed the check. 2 weeks from then and still no check. I called and they said they could cancel the check and send a new one to the store for me to pick up. That would take another 7-10 business days. So, here I am, almost a month at my new apartment with no furniture because I can't get my money back. I will never purchase from them again.
They’v always been helpful and friendly with us!
Alexis was very helpful, informative and friendly. I will be back, when I can order.
Too expensive
The only place I buy my furniture
Just OK
Very good so far .
My experience was awesome, I had a lovely salesperson named Hannah. She was a HUGE help, she gave me great suggestions when it came to my furniture! Loved her!
(Translated by Google) This place has the most beautiful furniture you can imagine but its manufacturers are bad because we bought a room game in cash and it took us more than a month to deliver it (Original) Este lugar tiene los muebles más lindos que puedas imaginar pero sus fabricantes son malos pues compramos un juego de sala en efectivo y nos tardó más de un mes q lo entregaran
READ BEFORE BUYING! Bought couch, chair and ottoman 2 years ago and bought the warranty also because the sectional I bought the year prior broke a week after I bought it. Long story short is the middle of the couch can’t be sat on unless you want to sink to the floor. Called warranty only for them to tell me it must be the springs and they are not covered. 4 months later and two repair men visits later and still nothing done. Warranty has gone through two different companies and nobody seems to have a clue. Spent $2000 two years ago and it looks like I will be buying furniture AGAIN. DEFINITELY NOT FROM ASHLEY. The worst customer service I’ve ever experienced...
Had nothing I liked
Our Room Consultant, Christen, was an absolute pleasure to work with. She went above and beyond to make sure we were happy with our choice of furniture. She answered every question we had, returned phone calls and emails promptly. I highly recommend Ashley HomeStore and Christen!
Great services. Shout out to Christen. I said her name wrong to many times..lol. But overall, great services.
It was a very uncomfortable experience. The greeter's never greeted although That's what they're paid to do. Noone asked if me and my spouse needed help or if we had any questions! I would not recommend this location for anyone!! ☹️☹️☹️
I had an amazing experience at the Ashley location in Greenfield, WI. I recently purchased a new condo and the furniture that I already had was not going to work with the dimensions of my new place. I was greeted by Christen Lewis and I described to her what I needed to accomplish. I spent better than an hour in the store and Christen patiently walked me through several items until I finally decided on a sofa, recliner and TV stand. I was extremely pleased with her overall knowledge and customer service skills. During the process of ringing up the transaction, I showed Christen photographs of my new place and advised her that I was concerned with the paint colors and wanted to change them to match the new furniture. Christen advised me that she went to school for interior fashion design and volunteered to put together a collage that would show the pieces of furniture with different paint color schemes that would match. I have shopped at Ashley for years and have never had anyone offer to do that. Within a few days she emailed me three different schemes and I am pleased to say that I have settled on one. As you know, the process of buying a home can be fun but stressful. Christen made the experience memorable and I cannot wait to move into my new place. She is an asset to her organization and I believe that her talents need to be utilized beyond selling furniture. I wonder how many other guests would benefit from her knowledge of fashion design. I consider this to be among the best experiences I've had with any purchase and I can't thank her enough.
Good furniture and reliable price
Friendly staff good service nice furniture
Not very good
The one star I give to the store is to much. The worst experience speaking about furniture store. Edgar the sales guy He is really good doing his part but I don't recommend the store to nobody because the experience I got with the store isn't so good. I pay a living room in cash and is almost a month since the day I pay the living room and they don't even have a date for the delivery😡
Juan who helped us was amazing and they were very knowledgeable and very nice about everything. We were in a spot where we updated our kitchen and our stove ended up breaking in the process. So we were not expecting to have to replace it at this time. They worked with us to get our best deal.
Good store, fair prices
Great deals
The customer service is great and the price for the furniture was very nice!
Finally received my sectional after 2 months of waiting. Purchased during Black Friday and was told delivery would be January 2nd. Sectional arrived defective so, I refused the sections that was broken and loose. Then I called customer care to expressed my dissatisfaction because of the month wait, only to receive defected items. The individual I spoke with only apologize and gave me three options: pay for the pick up fee and restocking fee for the sofa I accepted (the delivery guys left as I was making the call to customer care, they could have driven back), get a store credit, or wait another month. I did not want to wait another month, I had important visitors in two weeks so I wanted a refund. Not really possible, they would waive the pick-up fee but not the restocking fee (about $100) and I wanted them to waive that fee too because the delivery guys barely left. Was told that I would get a call back while she talked to her supervisor. Received a call 6 hours later and there is nothing they can do. So, I decided to accept a another delivery for the chase and loveseat and was told delivery would be January 15th. I thought that was great, made my day a little better. Three days before delivery, no text, no call, no email. Day of delivery, nothing. I called back the person I spoke with knew nothing of a delivery for my address. No call to apologize or an update me, they just flat out lied about the delivery date to get me off the phone. Three days off work waiting for my stuff and they're only a 10 min drive from my place. Customer do not matter after they've paid. Looks great but quality not so great. Flimsy corners and there is a big gap in the sofa that leads to the insides. I have kids and I'm sure it will be a problem. The pictures displays 0.5 inch gap where the love seat and chase connects compare to the gap between the sofa and love seat. The other pictures is a gap where the arm rest is located on the sofa compare to no gap on the arm rest on the chase. 2 star awarded because the salesperson was very welcoming and customer service picked up quickly. -3 stars because of quality, delivery issues, dishonesty, and lack of communication. Nobody reached out to me and I could have received the same type of quality from American Freight down the road, and they probably would have delivered my items A LOT faster.
Layout nice and friendly people .
Friendly
Ok quility, high prices
I attempted to get a tv stand from Ashley and needed to send the first one back due to it being warped, broken, and missing several pieces. I got a replacement tv stand that was in worse condition than the first one. Every piece was damaged and several pieces were missing. There were nails sticking out which I sliced my hand on when I was unpacking it. The funny thing is when I attempted to write a review on the product (the budmore 50 inch tv stand), Ashley told me that I couldn’t because it would “direct business away” which makes me wonder how many other people had a problem with it but couldn’t post a review which made me believe the product was better quality than it was because it only showed positive reviews. It then took 3 weeks and 4 calls to customer service and finally calling my credit card company for them to refund my money! Ashley Furniture has severely screwed up business practices and I would highly recommend avoiding the company at all costs.
Love this store
Great experience in store but when it comes to delivery, not so great. Be ready to plan the time and for last minute changes. Communication with the delivery service is little to none.
Absolutely horrible. Long story short: they sent me the wrong color furniture, when I called it took them 2 days to get a hold of a manager (I had to keep calling them, they never called me), manager told me theres not much they can do but they'll talk to the other manager and call me back. I went in today (5 days after I was supposed to get a call from a manager) and I was told they're not able to do much to help me out even after this big inconvenience. Buying new furniture can be expensive and I feel if your going to spend a lot of money it should be spent somewhere with good customer service and I will never recommend anybody shop here. I never really complain, but this was terrible.
The staff was kind and very helpful. I would recommend this store to anyone.
The manager was very rude and I felt like he was bothered when our salesman asked for his assistance
Wow...Unbelievable disappointment. Ordered 3 end tables and was promised that they would arrive at store on the 17th of December ( in time for the holidays) We called on the 17th to arrange pick up and we where told that only one end table had arrived. After much discussion we agreed to take the new one and 2 floor models that they claimed where flawless. After arranging to rent a truck to pick them up, we got there and none of the end tables looked new! Not even the one that they claimed was new. Scratches and poor condition was what we observed on all three! One of the sales associate ask us if we got them from the scratch and dent clearance area! Over promising and under delivering is not a good business model! We will refrain from shopping at Ashley's in the future. UPDATE- I got the below response from Ashley's that looked like a canned response but I decided to take them up on there request for me to contact them to resolve this issue. After I emailed them they called me to get my version of the lack of customer service and they told me that someone would get back to me the next day to resolve this issue. I let them know that I would still be interested in the 3 items if they could come to some kind of resolution. Guess what? Never called me back!!! You just lost a sale and most likely many more! This last weekend I went back to Steinhafels and found the same 3 end tables in brand new condition for $50.00 less! Ashley's wake up! Your canned responses and lack of follow up is gonna cause more than me to never spend money at your stores. Over promising and under delivering is not a good business model! We will refrain from shopping at Ashley's in the future.
Good quality good prices , good service from Shawna Ritz she is freindly knows her job advice us for the best thanks 😊 her
Fast and friendly service. You can work out a deal.
Good looking avarage quality
Great service and friendly staff
Nicely laid out appliances and furniture store. Staff spots you when you walk in. Right off freeway.
Was greeted as we walked into the store and met by a very pleasant sales person. After telling us where we could find what we were looking for, we explored the store, found our sales person Angel and she made a sale. Great experience
My whole experience at Ashley's was great! This was my second purchase, and everyone from the Sales Staff to the Delivery and Set-up Staff were wonderful.
Love Ashley furniture
Tami Grammentz was hands down the best furniture sales person I've ever had. She wasn't pushy and listened to what I was looking for. I highly recommend Tami and this Ashley Store!
(Translated by Google) Good (Original) Buenas
Nice sale going on
Lots of options and good collection of furniture. But highly priced. Bought Ashley furniture through Amazon to much lesser price and free delivery.
All they want is your money but when it comes to service it’s horrible! I had ordered my living room set 3 weeks prior and on the day of delivery my delivery kept getting pushed back and they were trying to tell me they want to deliver at 10pm. So, there goes a whole day wasted as I didn’t get notified til noon the day of for an estimated time of delivery. I called their customer service line and was told I’d get a call back and had to call back one week later as I received no call! I told them I didn’t want no $50 gift certificate to their store and what did they do, they went ahead and issued one to me. A lamp came broken and when I called I was told they’d put in an order for it and here I am having to call back for a check up and of course no order put in. Don’t recommend this store, they only want your money and don’t want to deal with you after the fact! They only want to do what they see fit! Won’t be returning to this store or recommending it to any friends or family. Such bs dealing with their customer service reps.
1st time there...beautiful displays! Someone there to help us as we walked in the door...we liked that!! Found what we were looking for!!
Didn't have anything I expected and prices were far too high!
Got a really nice couch and chair. A little long on delivery....a month.
The people in the store was very friendly and informative. I would recommend all my family and friends to shop there
Very kind workers there and the guys who brought my sofa recliners in and they were really good at what they do just wonderful
They have great product In the store but the customer service could improve.. it seems to take forever to accomplish anything in this store.
I haven’t been furniture shopping in years. When my wife stated she found what she wanted here I dreaded when she wanted me to go visit and instead I told her to just buy. However, she got me to go and I must admit I was surprised by the experience. Whomever is running this place is excellent at promoting customer service. We were greeted at door, perfect balance or help and not being pressured, the furniture consultant was knowledgeable, and the sale process was easy. The furniture selection was good and prices seem fair. Will be sure to come back here for further furniture needs.
Kiondre is the guy to see! My wife and I bought a whole bedroom set for our son with Kiondre and it was painless and quick! He made sure we felt at home and did not rush us or push us into stuff we didnt need! I will only deal with Kiondre and we will be back soon!
The Greenfield location is wonderful to work with. We recently went there looking for a mattress. They were so informative and helpful. The customer service there really is exceptional. I don't post reviews often, but I was very impressed with them. We have furnished a lot of our house in the past with Ashley's furniture and have always been happy. After having gone there recently for a mattress, I was just reminded of why we will continue to shop there in the future. Thank you for consistent quality furniture and customer service!
Great furniture for a great price, plus wonderful staff. Tammi was so helpful, informative and patient, she even entertained our two year old. We even left to shop else where but the other four stores just didn't have the amazing customer service nor did they have the prices like Ashley. So we went back and got a living room set. We are more than happy with our experience and our living room.
I ordered 2 bedroom sets and a dining table with 6 chairs. They scheduled a delivery for sept 4th but when they delivered the furniture both headboards were damaged, and also the bottom of the mattress was torun and 3 of the chairs were not mounted properly. A couple of days before a guy stopped by but he did nothing, even did not check the chairs. I am still waiting for them to fix the problems I have. I Really REGRET that I bought furniture from them.
Great experience. I checked out dishwashers and got great information on the different styles and features without feeling pressured.
Good service
Wonderful service here.
Lots of workers, not a lot of help
I never go wrong when I choose Ashley's
Nice people working there and helped me with everything I was purchasing ...
Ashley's gave me a great deal and great product. Go Ashley's.
This place is nicer than most Ashley furniture stores that we have been to. Even though we didn't find the piece of furniture we found online, the sales person gave us room to walk around at our own pace without bothering us. I like going to a store and just looking and not being followed by every sales person. I would drive 45 mins from home to visit this location versus the one in Kenosha, which felt like it an inconvenience for them that we showed up. No wonder why the parking lot was empty. The sales people on 27th street were very friendly and approachable.
They get real angry if you try to stay overnight
Quality
Love the place
Ashley has some of the best furniture that you can get in Wisconsin. The sales staff is very low pressure, which I like a lot. I have never felt pressured by a sales person there, unlike meinwaffles, you know what I mean. I dread going to other places because they are so aggressive trying to sell you. I would recommend this place to anyone who wants to have fine furniture.
Love everything
Nice and sturdy furniture for the price
Customer service was great and they were very knowledgeable and helpful... MANAGER CHRIS WAS REALLY NICE!
Nice items but pretty overpriced.
I had a great experience buying a few pieces of furniture here. The most exceptional service I experienced was with was delivery and customer care. They go above and beyond. I was not approached for some time at the store unfortunately (I look young), but I was finally greeted by a delivery person who got someone to help me. So even then, the delivery department was helpful. The guy who helped me a few times through Customer Care was extremely generous and helpful also. I haven’t had such a great customer service experience maybe ever. Decent prices and good quality furniture. I changed my mind about getting the box spring last minute, and right away they refunded me without hassle also. Will return!
Walked in to buy but no one greeted me
HORRIBLE! Customer service sucks. I literally talked to the entire store Jon, Andrew Walsh , Andrew Anderson (who quit) Stacey , Nadia , Juan and I can’t remember who else! Issues with my appliances I get it they are new to this but c’mon their level of professionalism and miscomunication is rediculuss. Purchased my appliances three months and up to this day my microwave still on my kitchen floor and no fridge! Stay away from them.0
It was a greatest periods customer service is great
I was so happy with the quick and easy service I got when purchasing a new mattress and box spring for my guest bedroom. I was open about my budget and I was shown exactly what I needed. I decided to pick up the order when it arrived instead of having it delivered for an extra fee. I brought a rope and a gentleman helped me secure the box spring to the roof of my car. He used great care and I made it home without a hitch! The showroom was so beautiful too! I was really inspired by the collections and decided to purchase a gorgeous accent chair for my place! I'm still waiting for it to arrive but I have the perfect spot for it! The clearance section was great too. I'll be back for more creative furnishing inspiration and hopefully keep adding to my home!
Horrible company I wouldn't advise anyone to shop with them
Reasonable prices
This location is horrible!!!!! Customer service sucks!!!!! I ordered a bed in February and they installed it wrong and broke a few pieces. I talked to the manager and was promised an even swap and now it is June and still no new bed still a broken bed that my $3,000 temperpedic mattress is sitting on. Now I’m May I ordered a fridge and was told it would be delivered in two three weeks. I waited three weeks and received a call the night before the delivery so I took off of work and guess what they cancelled my delivery the day of. I work in customer service and deal with people all dat everyday and this is the worst service I’ve ever received from any company in my life!!!!!
Got a couch and a coffee table love them and love the prices
Good collection for resonable price if they reduce delivery charges it would be great
Great place, very nice and helpful employees! They have very beautiful bedroom furniture and new to their stores great appliances that is extremely affordable. All around the board absolutely lovely store and people I will most definitely be doing business with them again in the near future.
Great deals
They gives people what looks like a credit card however it is only for financing. They told me most people actually just throw them out because they don't use them. Selection is ok at best, but otherwise very overpriced with pushy salespeople.
ATTENTION FRIENDS. Please save yourself from being disappointed and never do business with this store. 2/24/2018 Chris and I went and picked out a couch, a loveseat, and a 7 piece dining set. After picking everything out we decided to do the 12 months interest free financing and the man was doing all his work and then tells us that our delivery date would be 3/30/2018. 🤦🏻♀️ that sucks but we really liked our furniture we had picked out so whatever. So they finally call the or so before and say furniture will be delivered between 2-5 on 3/30/2018.......when we ordered the sales man told us they would give us a THIRTY MINUTE window. So I was pissed about this but chris worked it out he would be home. Now they tell me we don’t have your 6 chairs for your dining room set......Easter was 4/1/2018, we were hosting, and now we got to host with folding chairs. They told us unfortunately the chairs wouldn’t be in until 4/13/2018. Now 4/11 comes around and we get a call that our chairs will be delivered 4/13/2018 between 9-12 and that was not possible. Chris already missed out on 3 hours of work to get the furniture the first time so I called Ashley between 4/11-4/12 approximately THIRTEEN times and left a voicemail every single time except the one I finally spoke to someone and NEVER received a call back. When I finally talked to the man I told him we would come pick it up ourselves because we could not continue to take off of work to get furniture that we have to work to pay for! He told me he would get them off the truck but unfortunately wouldn’t be able to tell me when we could pick them up until 4/13. Fine whatever. He also gave us a 100$ credit back on our financing to cover the delivery cost because we couldn’t get the chairs delivered. When he called me back he said we could pick them up whenever, but he just wanted to make sure that I knew there were only 4 chairs.............and the last 2 chairs wouldn’t be in until 5/18/18.......I was pissed but once again what could I do!?!?!?! So now today is 6/1/2018 I never recieved my chairs, never got a call, nothing. So I called Ashley on 27th and College in Milwaukee where we purchased our furniture today and the woman said “it’s been pushed out another 2 weeks” 😳😳😳 I am due to have a child in 8 days!!!!!! I explained how RIDICULOUS THIS IS and she said she would talk to her manager and see what they could do for me. She called me within the hour and said.....”we can give you a 50$ gift card” I told them to keep it. I don’t want to spend any more money in this store and I will make sure everyone I know knows about my experience as well. So that being said, don’t waste your time at this store. 13 weeks later and I’m still waiting on 2 chairs........... Update: my original sales guy (who truly was awesome) just called me. —only 2 hours after I had made my original review— He is personally going to get me the showroom chairs from the store in pewaukee and hand deliver them to us. This is the only solution he has for us at this time because he can’t find these chairs in any store nation wide. I told him this was not a permanent solution, that I did not pay for used chairs, but I don’t want to take the chance of only having 4 of my 6 chairs so I will take them but if I can’t get brand new chairs I want a refund. He was understanding and seems to be doing everything in his power to help us.
THE WORST CUSTOMER SERVICE EVER!!!!! PLEASE EXCUSE THE CAPS BUT THAT'S HOW ANGRY I AM. PURCHASED REFRIGERATOR AND STOVE FROM THE GREENFIELD STOVE. THE DELIVERED TODAY. STOVE WAS BROUGHT IN THE HOUSE. THE TECHS DID NOT HAVE TOOLS TO INSTALL, ASKED ME FOR TOOLS THEN THEY HAD THE WRONG GAS LINE HOOK UP. CALLED THE STOVE THEY TOLD ME IT WOULD BE MY RESPONSIBILITY TO INSTALL THE STOVE. I READ THEIR OWN SERVICE GUARANTEE WHICH STATED THEY WOULD INSTALL. THE REFRIGERATOR WAS STRATCHED WHILE TRYING TO GET IT IN THE DOOR. I CALLED SEVERAL TIMES BEFORE I GOT A MANAGER. I DON'T USUALLY WRITE REVIEWS BUT FEEL THAT THE PUBLIC SHOULD KNOW THAT ASHLEY LACKS INTEGRITY AS A BUSINESS. THEY OVER PROMISE AND UNDER DELIVER. THIS IS MY THIRD PURSHASE AND EVERY SINGE TIME HAS PROBLEMS WITH THE DELIVERY. WRONG MATRESSES, WRONG TABLES THE LIST GOES ON. THE 150.00 CREDIT IS NO CONSOLATION TO THE HORRBLE SERVICE YOU PROVIDE. PLEASE DON'T PURCHASE YOU WILL BE DISAPPOINTED!
On May 19 I was told I had a delivery time between 330pm and 630pm. The delivery never showed up between this time. I called store to see when it was going to be delivered. They told me the truck will not be here before 800pm. This has happen 3 times as of this time. I will not go back to buy no more things from this store.
Walked into Ashley and was looking for pretty much a whole house. Our salesman, Adam, was amazing. He helped with everything! Got us the best prices, the best delivery dates and was amazing. If I ever have to go back I will ask for Adam immediately
I purchased a recling loveseat, A power recliner chair, and a lift chair in november of 2018. This has been the most rediculas purchase I have ever made. First i had to wait two weeks for delivery and they delivered rhe wrong chair. Then I had to wait another 2 week to go and pick up the chair I paid to have delivered. When I got the chair home it didnt sit straight and had to be taken back to the store to pickup another which i again had to wait for 4 days for. I finally received a good chair and I thought all was good bit how wrong I was. In April the lift chair stopped working and needed service. After going round and round with service about them coming out they finally came out and couldnt fix it without ordering all the motors and cords that are in the chair. So 10 days later the parys arrived at my home. So I called them to co.e back out to finally fix the lift chair and they told me they couldn't come out until the 10th of May which was another 10 days. I said fine I would wait. On the 5th of May the other chair stopped working so i call and added it to the service ticket and was told they would call me on the 8th ti give me a time frame. No call!! So I call service and was told they didnt have me down for service and they could come out on the 24th. At this point a demanded to talk to a manager and was put on hold. A little while later the same guy came back on the line and said they would come out on the 10rh and that they would call me back in a few minutes wirh a time frame. 5 hours later im still waiting for that call. People buy lift chairs because they are need for a handicapped people and for me to have to wait for well over a month to get ir fixed is ridiculous. Will never buy from Ashley again and will spread the word how asweful they are
Good deals
I went to this particular store with my wife to buy a sofa sleeper. We waik throughout the store for about 15 minutes, nobody came to us and ask if we need help. I told my wife maybe because we are Hispanics. We left and I will never come back to Ashley again.
Was very nice but did not have the recliner I needed.
nightmare
Horrible quality furniture.
I wanted to write a review after trying out our purchase for a bit. So far things have been great - using the sofa for more than a month - no signs of sagging or any other issues. I would highly recommend this store, friendly employees, willing to work with you on your budget.
I went to go look and buy some furniture today. I walked in 1 person said hi how are you. I said fine thx for asking. So I'm walking around looking for furniture I had seen on line. Well as I'm walking and walking the salesmen would not even look my way or even bother asking if I needed any help. And there were many couples walking thru like I was ( only I was by myself) and every sales person that the other ppl passed they all were asked if they needed any help. Then one guy FINALLY tried to help me I told him wat I was looking for and he said he didn't know if they had wat I was looking for and said he'd go ask another worker n I said ok thank you. BUT he Never came back to help me and I saw him walk up to ppl that were walking around the store like I was. So I was very frustrated and just thought I'm here to spend money too so since NO ONE wanted to TRY n help me I left!!! I didn't like that. Not sure if I wanna go back and give it another try. Mayb I'll just go elsewhere!!
Great price on a great mattress but pick up was a pain. Drove to the store and waiting for 30 minutes while someone looked for my mattress. Once he gave up he said I would have to come back once they get another one in stock and offered me a give card. I instead got him to give me free delivery which went mostly smooth.
Poorly made furniture at middle of the road pricing. Spend a little more and get something that lasts
Very nice furniture but missing parts in all 3 sets I purchased.
Good quality lousy service
Very pleased with service.
I love the couch I bought, bringing me hours of restful time. The store sales man did a great job.The men who delivered it were great. Love how they set it up. But the removal of my old couch was costly. Really? $50.00? Seems a bit much.
Good customer service
would give it a negative 5 if I could. Bought a chair for my mentally disabled cousin after his mom died, got the 5 year will fix anything guarantee. within a few months I could see the white showing through on the edges where the cheap outer layer was wearing off. 2 1/2 years in I report a claim because the back was broke. Had someone come fix it 3 times then got a call that they would replace or give me a (prorated) portion of the money back. I said I would prefer a new chair. Took 6 months and many phone calls to get it (if they deliver it on monday!) kept getting passed on to the store, the company that bought them out (which is 1/2 hour from where I live) and the company that guaranteed it. Each said that they had the claim and the request for the chair but no one knew why it was not delivered. Finally got someone from the guarantee company who decided to do something. She got them to return a call to me within the hour scheduling the delivery. By this time, his caregiver had resorted to using twine to keep it together enough that he could sit in it. (Picture is attached) Should have looked under the chair when I was in the store, would have seen the sides are thin wafer board. The bolts pulled right through. The only thing worse than their product is their service!!
The Female manager (whom is still there) ignored my wife but as soon as we got approved for a substantial amount of credit she then wanted to help us but we went with a different worker. After receiving defected furniture 3xs It was only a year and here we are now waiting for them to fix our furniture again. The insurance company if refusing to fix our furniture because we sent in the claim form a day late because of unforeseeable Medical emergency. We are in the process of appealing it but for future reference Colders has better service and better quality furniture. We've done business with them in the past & were completely happy tried Ashley's regret trying it & now were back at Colder's to furnish our entertainment area.
They meet all your needs. And the staff is very accommodating.
Good clothes nice place readable prices i love it
The customer service there is amazing! My sales representative was Pam Morris she’s was the sweetest and very helpful! she made sure I got the best deals & informed me about all the options I had to choose from. Also the customer service desk were great to work with!
Wish I could give it 3 1/2 🌟 instead of just three. This is a nice enough place and the staff are attentive and available, but they don't have the biggest selection from which to choose. So it didn't work out for us but if you are looking for more classic styles this place is totally up your alley.
Bought a bedroom set last month. Upon delivery, 3 out of 7 items were damaged. Had a horrible time dealing with the store to get the replacements. It turns out it's a franchised location and there is no one at the corporate level to mediate the customer grievances. One of the store managers (Jeffrey) is disrespectful; pretty much will say anything that comes to his mouth to customers. Location manager doesn't have a decency to call a customer if there is an issue, she has all these other managers who call and lie to keep you calm. Delivery guys represent the rest of the team - totally unprofessional. I honestly regret choosing them over other furniture stores.
Best place to purchase good people there
I bought a dining room set from clearance area, tht kid that took my table apart, stripped out half of the bolts connecting the table top to the legs, and didnt tell me, i found out when putting table together. Pretty upset!
"Ignorance is bliss." I'm now discovering and wished that I had personally taken more time to read the comments and feedback on Ashley HomeStore especially as it relates to the Greenfield location. I recently purchased a chair, ottoman, table and couch. I'm a VERY dissatisfied customer at this point. On the day of delivery they called at the end of my delivery window to let me know that they would be 45 minutes late. Well two hours after their scheduled late arrival time they FINALLY showed up. And of course if they had been on time they wouldn't have tracked snow and foot prints all over my hardwood floors. Secondly, the ottoman was stained during delivery. Thirdly, a couch leg, brand new I might add, shows a discoloration. Lastly, after the delivery crew left and I inspected the more closely, I discovered an exposed staple on the back of the chair. Did I mention that one of the table legs is too short which makes it sit uneven? This speaks to poor quality and workmanship. I demanded my delivery charges returned and the first response was to give me a gift certificate for a store credit. Please enlighten me as to why I would want to cause myself even more grief? I didn't cave and finally got them to agree to refund my full delivery charges. Needless to say, I have yet to see it posted to my credit card. I'm considering filing a complaint with the BBB. I am VERY disappointed in this experience. If I could rate them a 0 star I certainly would. Almost $1900 later, this was a disgrace and I will never buy from this company EVER again. Run Forest ...run.
Worst experience ever and from reading the other reviews, several others had the same experience. I was lied to about the interest-free financing. I was told it was 24 months and when I said that I would only make the purchase if I got 36 months, the salesperson, Ed H., called over the female manager and she agreed. But it never got changed. I brought this to the salesperson attention and he said he would correct it, because the manager as with another customer. They really quick to hand you your receipt in the Ashley bi-fold so you do not see it!! They will do what ever it takes to make a sale. Then I went back a week later to get the end tables to match the furniture and the salesperson, Ed H., completely ignored us!! I wonder why!! Horrible service! Tried calling the store and no matter what extension I tried, you could not reach anyone or leave a message anywhere. I was given about 6 different numbers to call and no one could give me answers and kept given me different numbers, I called the 27th store, corporate office in Acadia and even the finance company. The finance company said they would need the ok to change it from the selling company. I even contacted the BBB and after a run around for 2 months, I was told there is nothing they could do. DO Not buy from this company, HORRIBLE CUSTOMER SERVICE!!!
(Translated by Google) I spent between 2,500 to 3,000 dollars for the things I chose such as a table, large dressing table, a serve., And all of them came out defective, hit in the corners, broken, I do not recommend them there so that they do not throw their money away, then it took a month to replace things for me. I prefer to buy in stainhafels things are better there. (Original) Me gasté entre 2500 a 3000 dolares por las cosas que elegí como mesa, tocador grande, un serve., y todas salieron defectuosas golpeadas en las esquinillas, quebradas, no los recomiendo ahi para que no tiren su dinero., luego se tardaron un mes para que me remplazaran las cosas. Prefiero comprar en stainhafels están mejores las cosas allá.
Customer service was very good. I didn't make a purchase though. I would go back when I am ready to purchase furniture.
Staff was extremely helpful
WORST CUSTOMER SERVICE EVER!! One star is generous. Not only was delivery of my BeauyRest mattress a complete nightmare as echoed in many other customer reviews, the mattress itself was deemed defective by the Ashley warranty inspector in less than a year. However, Ashley will not honor the manufacturer warranty claim and will not provide a valid reason for their position. The Greenfield location is a franchise that operates independently from Ashley Corp. Evidently that entitles them to make their own rules, including selling subpar products they have no intention of standing behind. DO NOT PURCHASE ANYTHING FROM THIS STORE.
Excellent service.
Very friendly and knowledgeable. Not too pushy or hovering
Don't know much about furniture, but they seemed to have a comparatively good selection compared to other big box stores such as Steinhafels and Ikea. Prices varied, however.
Always find treasures at any of the Ashley HomeStores!
Got my purse stolen on the store when there was about 10 employees and 2 other customers. On top of that, management on the situation was very unprofessional and assumed the situation was resolved on its own as I left the store. What a great way to spend Christmas with family!
Great staff, excellent room considerations.
Can get through to them on the phone or website, what’s going on??
(Translated by Google) Good treatment and good prices and have this pre-owned fireplace (Original) Buen trato y buenos precios y tienen esta pre iosa chimenea
Great and helpful staff
Bought my son a new bed for Christmas. We were under a time crunch the night we walked in, I knew exactly what I wanted & Pam Morris took us right to where the bed we wanted was. We checked it out bought it and were not PRESSURED by Pam at all. She sold us the mattress protector that ALL beds should have! I had such a nice experience with Pam that I will definitely be back to purchase the couch and recliner that are on our list AFTER Christmas is over. Thank you
Everything In my home
Nice appliances at home for your house
I second the opinions of everyone who has commented on the outrageously terrible delivery service. Apparently the delivery manager at this store holds a lot of sway and gets to dictate when customers get their furniture, regardless of what you're told at the time of purchase. It has now been one MONTH since I ordered a sofa, and after FOUR prearranged delivery dates I am still couchless. For this I paid an additional $100+ for delivery! The service center is in Stevens Point and has zero communication skills when it comes to relaying messages to the store on 27th St. When calling the local number you are told to leave a message, and when you get to that point you're told that the mail box is full!! Great business strategy! Very frustrating adjusting work and home schedules to wait for furniture that never comes. I will never buy another thread of furniture at Ashleys as long as I live....
Very helpful staff
Good selection.
Decent but others have better furniture
Overpriced
Delivery of damaged goods, then delivered the wrong chair cover to fix the problem. Took weeks and many phone calls to correct the probkem.
Everyone is so nice and helpful. They have affordable and stylish furnitures.
Shawn was super friendly and gave me a great suggestion to buy a chair down the street as Ashley could not sell me a floor model and I needed a chair immediately
Customer service is a zero! From day one of my purchase I was LIED to about availability, payment forms, assembly of my purchase and pick up! I spoke with numerous people and got a different story with each person I spoke with! I encountered racist behavior and treatment and treated like I was a thief and that was just in a phone conversation. I I was made service promises that were not kept! I demanded to speak with a manager who would not take my cal and did not return my call! I will never again shop at at this Ashley's or any other Ashley store! Buyer seriously beware! I will also be reporting this store to the BBB to make all consumers aware!
Had a great experience at Ashley last week. Went in looking for a couch. John was our salesman and I can't say enough about him! He did not pressure us, and also helped us find a budget family friendly couch that will work with 3 high energy kids and 2 dogs. The checkout process was quick and our couch was delivered a few days later. I have to say that I love ❤️ their furniture. We bought furniture there in 2005 and it lasted 12 years! Plan on returning there next spring to buy furniture for our living room. We will definitely ask for John!
Usually furniture shopping isn't something people look forward to, going into the store and being followed around... but this was nothing like that. We walked in and were greeted but were given time to look around and then ask our questions. Pam was EXTEEMELY helpful and made this entire process an ease. She told us that this location is different than others and how they are run and let me tell you I would never go to another store. If you're looking for a good experience with great prices go to Ashley in Greenfield!
Nice furniture very expensive
This will be the last time I buy furniture from Ashley Furniture. Our sectional back piece broke the first week & our ottoman stitching is coming loose. We have only had the furniture 1 week and two problems. The sectional is comfortable. I can't help but think it's not going to last.
This has been the worst experience ever! I ordered a whole bedroom set for my daughter.. had a delivery date set for this weekend and I called to verify only to find out it has been on back order, which I was never informed of, even at the time of purchase. At the time of purchase I was told everything could be delivered in two days, but had a family emergency so we had to push back out delivery date.. How is it that a couple weeks later everything is on back order!!! UNBELIEVABLE!! They did not even care and I got every run around possible and three different stories from every person I talked to in customer service. You would think they would at least care and try to make the situation right, but instead I got a oh yeah the furniture will not be available until the first week of October! Are you kidding me a whole month later?! I have been a manager in the customer service industry for quite a bit of time and have never treated a customer the way I was just treated. I can promise you that I will never return to Ashley Furniture after this and I will make sure everyone I know does not go there. What a shame!
I ws shopping for a bed for a recent college graduate. They have reasonably priced store brand mattresses on the website. But in the store the selection as limited to the very high end mattresses. I am not in a position to spend over $3,000. When I asked about the online store brands they completely trashed them saying they are cheap, made in China and "Could have" formaldehyde or other cancer causing chemicals in them. Went right back to high pressure sales tactics seeming to imply I am a bad father for mot buying their way overpriced products.
My boyfriend and I went to this store a couple months ago and had a great experience with Jon. He listened to all our needs and answered the questions we had. We had to take some time to move and think more about what we would buy. When we returned a few days ago, we were really disappointed that that the sofa we wanted had an increase of $200 in price. Turns out, this location has recently become a franchise and the prices of their products seem to be higher than usual. This was such a let down considering Ashley was one of the more reasonably priced furniture stores we visited and we wanted to give Jon our business. In the end, we made a much better decision by driving 20 minutes to the Kenosha store and getting our sofa at the original price. They don't deliver to the Milwaukee area so we have to pick it up, but if you have the space to get your furniture yourselves, I definitely recommend going to Kenosha instead.
I have to shout out to Mark who did the best he could to get us a the best deal possible for a mattress
Excellent experience! Our sales person, Anthony, was very patient, answered all of our questions and did not pressure us at all. Thank you, Ashley...we'll be back!
I purchased furniture from Ashley that I have since discovered is defective. They keep giving me the run around, trying to offer partial credit for one of two defective pieces, both of which I have already fully paid off. I have called and emailed several times, and all of my complaints on their Facebook page keep getting deleted. I have filed a complaint with the BBB of Wisconsin as well because I am tired oftrying to deal with their poor customer service. Do not purchase from any of the Ashley HomeStores.
wrong hours listed on their website, i drove all the way 30 some miles and a lady at the front instead to welcome she said, we are closing in half hour and when i explained her online hours which needed to be corrected, she totally ignored and not even willing to listen. sam.
Great experience at Ashley HomeStore today. Anthony provided exceptional customer service and I couldn't be more happier. Thank you to the Ashley team and I can't wait for my new bed set to arrive.. Will definitely come back soon!
Buying a patio set with Anthony. Super easy!
Jon Dix was amazing and very knowledgeable!
William, my salesman was wonderful, very helpful with all my purchases.
Lots to look at, but the employees were more interested in talking amongst themselves than in seeing if they could be of assistance. I finally asked for help and was pointed in the direction of the item I was shopping for. The associate did not accompany me or ask any of the 5 associates standing around to assist. I will never be back.
Mark, the gentleman that helped us today was very patient and honest. He spent all the time we needed to answer all questions. We will be back, for more purchases with Mark again.
Didn't know what to expect on arrival, came away very satisfied.
Jon Dix was so helpful and made the process quick and painless. Will be coming back for our next piece of furniture!
Came in and customer service got me right to the items I was looking for...definitely will shop again here.
It was fast, easy, and convenient to find what we needed with the help of Sales Associate Ashley. Thank you for a wonderful experience!
Our sales representative Jody was so nice. There was no high pressure sales pitch. I highly recommend her. She went out of her way to make us feel like valued customers.
Beautiful store !! their is guy his name is danny helped me so much ! i will visit the store again for sure 👍
Great experience with Danny ... can't wait to receive my tv stand!!
Mark at the Greenfield store was so awesome. He was there for my husband and I ever step of the way when it came to to picking out our furniture. I'd recommend anyone to go to him and shop there!
Jody was amazing! She answered all of our questions and went above and beyond to help us. She truly made the sale for Ashley furniture.
Jody did a great job very helpful, nice, and professional.
Danny has very good salesmanship, friendliness, and enthusiasm, he is an asset to your company.
Danny was friendly and very helpful. He led me to the perfect dining set!
Amanda, the sales rep was amazing. Her advice, the patience, and her experience was very professional. I came in for a bedroom set, dining table, and living room set. She made it easy for me to choose, and pick what i wanted. All of the reps were quick to help and explain in detail. They also went out of their way to make sure i bought my furniture an stayed within my budget. Ashelys always has a sale happening and their ready to make living room sets are a deal. I will be a returning customer. Thank you for making the shopping less stressful. Ask for Amanda, You won't be disappointed.
I was in town visiting family and I wanted to gift them furniture for their new place. We decided to stop into this location and had the pleasure of being helped by sales associate Anthony Krawczyk. He was very professional and knowledgable. He made the whole process easy and painless. Thank you Anthony for all of your help. I hghly recommend this location and sales associate. A+++
High Quality Individual
Our sales associate, Alexis, was not only extremely knowledgeable about all of Ashley's products, but she was very friendly, professional, and easy to talk to. She made sure we got everything we needed to prepare for my dad's back surgery in mid June and was sure to keep his operation in mind when helping us pick out items. Thanks Alexis! I definitely recommend her to anyone, including my own family and friends, looking to purchase furniture in an easy going manner without feeling pressured to buy anything.
Jon Dix was amazing and very knowledgeable!
For a return customer was welcome with open arms and treated with respect as it was the first time visiting. This is my 3rd time working with Jon Dix and such a professional.
Warning! Ashley Homestore doesn't take returns at all...they tell you that you can make returns if items are damaged and leave out the fact that you can't return in any other circumstances. At least we just bought a lamp, but I am an unhappy customer and definitely would not recommend buying from them! 😡
We had a very great experience at the store. We were able to apply for the credit card privately at the computer in the store which was very nice. The sales associate who helped us was attentive and also gave us time to walk around and look by ourselves. It was the perfect amount of help vs privacy for my husband and myself while looking. I never felt pressured to buy anything, and was shown reasonable examples of items when I described what we needed. We are very pleased with the experience and will be going back for future furniture needs.
Takes forever to purchase something, some staff aren't that helpful and a lot of items that are online, aren't in the store.
This has been my second time purchasing from Ashley Furniture, the workers are great and they help tremendously. This last purchase, i was helped by Alexis, very sweet woman, she made the process easy and helped me seal the deal on getting my sleeper sofa! Thanks!!
Great
Overpriced and unfriendly staff. Spat during delivery, took advantage of esl family
We were looking for a couch and live seat and went to many places. Ashley had the beat price and had exactly what we were looking for.
Just bought a sofa, chair and ottoman for our new apartment! Amanda was our sales associate and she was incredibly helpful. Friendly from the moment we walked in and answered all of our questions. We are super excited about our new furniture!!! Thank you Amanda and Ashley furniture!!
Wendy, Jenkins and Jon dix are a great team at ashley furniture that gave me excellent sales and a great experience shopping. I got everything that I wanted for my daughter's room with there help. Thank you for your help today. Respectfully, Lyudmila
Bought a mattress and living room set with a couple free pillows and free delivery
High prices
Very nice place, Worked with Tiffany and she was amazing! Defiantly recommend.
I had awful experiences with this store. The same ordered parts came back defective about 4 times. The store and repair technician would never check the parts before leaving the store. The repair man (who could only come out on Fridays at 8am, kept opening up the part in my home. He would tell me the part was defective again, would call the store, reorder the part and come back out to my home. This occurred 4 times. Its was difficult for me, as I would have to start my day later because the technician can only come out to my home on Friday mornings. I kept my mouth closed because I just wanted the part fixed ASAP. It takes 1 month for the same part to be reordered and arrive each of the 4 times it came back defective. A few times, the store forgot to reorder the part, and admitted to it when I arrived to the store to ask if my part arrived. They would just tell me "we will call you when the part comes into the store." I was never notified when the parts arrived. The craziest thing is actual managers, promised to repair my arm cushions and couch cushions, due to my negative experiences with them. The manager told me the arm cushions were ordered and would be in about 4 weeks. I provided times and dates when I spoke to the employees as well. When I called a month later to check on the arm cushions for my recliner, they told me: they only promised a cushion, the arm cushions were never ordered, they weren't picking up the costs, and didn't want anything to do with me. The manager made personal attacks against me, and even brought my career into it. I was surprised. This hit a nerve, especially since they messed up my order so many times, and I had been very calm and patient with these people for months. I decided to contact the corporation, and was almost immediately contacted by the regional manager, who was very respectful, understanding and immediately took care of the situation. I received my parts, but now the store tell me they are "unable to get ahold of the technician" to put on the part. He's not responding to their emails, despite multiple attempts. Suddenly, I get a call from the corporation stating, they would like to set up an appointment for a technician to come out to my home. I called them back, and they see a lot of orders has been placed on my account for the same parts, so they happily help me out. I don't always agree with a business, but I am still respectful towards others. I never had a manager personally attack me like this store did. They clearly dropped the ball. The technician tells you he will make sure the part is ordered to and he is just as bad as they are. The claim they called the technician to verify whether or not they were supposed to order a part. This is laughable. You think a technician is going to take a customer side, not a chance. He wants to keep his job. I normally don't write reviews, but if I can save anyone from wasted time and undue stress, then I figure its well worth writing a review. Go elsewhere. Its cheaper furniture, but not worth the stress when there's any repair work needing to be done.
Our salesman was helpful, but not overbearing. After delivery, we noticed our TV stand had slanted shelves once put in. Even though I had signed for all the furniture, Ashley allowed an even exchange after I provided a picture of the problem. We are very happy with the service and product!
I've been shopping for furniture for weeks now, I had horrible customer service at Bobs discount furniture so I went to Ashley's last minute to look around. My sales Associate Dustin Kohnert was amazing, I told him what I was looking for, he answered all my questions and even recommended furniture to match a specific bed frame I wanted. Other furniture places wouldn't even ask me if I needed help finding anything. Dustin helped me and within 5 minutes I bought a bed and 2 dressers. Not only was Dustin helpful but their furniture and delivery is reasonably priced. I highly recommend Ashleys!
Stopped by to look for a couch and chair. Mark Manske helped me find a beautiful leather couch along with a chair and ottoman. After having an awful experience at West Elm downtown, I was really please with the service Mark provided and will definitely go back once I've saved up enough for a new mattress.
Style on products
Poor customer service. Rude workers. While finalizing my purchase I was told that I would receive a discount for the purchase I was making due to the original item I wanted not being available and the shipping date being so far out. While reviewing everything, while being rushed to sign, I noticed the discount was never applied. I was told to come in the next morning so they could fix their mistake and if I came in in the morning my item would ship that afternoon. It was all a lie. I eventually told them I didn't even want the items and to cancel the order completely.
We had been searching for a couch for some time, and found the perfect WIsconsin built piece at Ashley. Jody K. helped us out, and the process was flawless. Delivery was quick and professional, with no errors or damage. We have had delivery nightmares from another local furniture store, and Ashley was a breath of fresh air. Thanks to them and their team, we are loving our new couch, making our home perfect.
Good stock. Friendly customer service. Good sales frequently.
Do your homework and do not trust the salesperson. They lied to us, getting us to buy more than what we wanted or needed. They didn't even care about another piece I wanted to buy just the biggest ticket item and on to the next sucker.
Overpriced
Great customer service but delivery sucks. Items took longer to deliver and when the day to deliver, they skipped my stop and took almost an extra 2 weeks to deliver from the promised date.
Ordered a dining room table with chairs a week before Thanksgiving. The order was back ordered but we were expecting it by second week of December. No delivery, no call, no nothing. We contact the store and find that the order was set for a January 2017 delivery. After an exchange of expressions of disgust.. the delivery came two days later. The order was never on back order. Not sure why it was set to deliver more than a month after we ordered it.
The salesman was not pushy, helped us with what we wanted. Delivery was 1 week for mattress and bed frame. Installation was fast and professional. Love our new bed!
Bought a sectional two months ago, still waiting for parts of the package to show up. I feel robbed. Do not buy from these scam artists
It ok
In store was great no pressures, but we added on some tables and that is where our problems began. We picked a day for our sofa and love seat to be delivered and because the tables were on back ordered it must of changed our date, for everything else we were not happy about that at all, had to tell them we were going to cancel our whole order if we didn't get our pieces when we were told. We were fine if the tables came later. We got one table on the date with the couch and love seat. Honestly not sure that I would purchase there again.
Awesome furniture in lots if styles. Decent prices and many financing options.
I will never get a furniture from your Ashely company ever again . I bought two already the paint is falling off I called your company not respond
Great price very fast delivery. Didn't have to wait 2 months like other furniture stores.
Good showroom experience Anthony did a good job, not pushy. The reason I'm not giving a higher rating is because of their poor communication. I purchased a sectional that came with two pillows. The sectional showed up just fine. But, they weren't sure when I would see the pillows, which they were up front about. However, two weeks now after the sectional has arrived, and I can't get a solid answer from anyone. This is an independently owned Ashley Furniture, and therefore the corporate office put forth zero effort to get me an answer, and instead pawned be back off to the individual store. I called the store to see if I could get some kind of a time estimation. The first woman I spoke with, literally just guessed. Didn't ask anyone, didn't pretend like they were doing research, just guessed... I called back a second time when my salesman Anthony was in. He transferred me to the department that handles that, per Anthony. The woman I spoke with told me the problem is that the manager was on vacation, and thusly reports weren't being filed that needed to be to facilitate orders being delivered. She told me the manager was getting back in that day at 1:00, and she told me she was going to call me back at 1:30-2:00. I never got a call back, so I still don't have my pillows, or any idea as to when I will. So, good initial service, but once they have your money, they no longer care.
I have never had such great customer service from a store before, your salesman was awesome, went out of his way to make sure I was happy with my purchase, the manager was also very friendly
bought a bedroom set for my 6yr old. First delivery trundle portion was damaged and I refused it. Second delivery mattress that goes into trundle too large doesnt fit even though salesman assured us it would. Now have to wait 3 more weeks for another delivery of a smaller mattress. UGH!
I had ordered a couch and chair from this store. I had three deliveries and each time the furniture was ripped. The people at the warehouse and Crystal at Greenfield store were very understanding and I felt like they wanted to help me as much as possible. There is a supervisor at the Greenfield store that does not belong in customer service. She acted like I was asking for a lot by requesting a morning pick up on a weekend or after 5 during a week. I had just wasted three weekend days waiting for delivery of defective material. She seemed very irritated and not helpful at all. For that fact, I would never buy from this store again.
I purchased a nice recliner from an Ashley sale: amazing sale price!! The salesman was nice, professional, & did not pressure me into buying anything I didn't want to. Their delivery was a great service: they were there within the 1st hour of the range of time they told me the day or 2 before. It was nice to get a call 20 mins before their arrival. The delivery men were speedy & set up the recliner quickly. Delivery price is a bit steep, but that's the only thing I would consider a "complaint".
Bought some living room furniture from here. It's really cheap, I don't mean price wise, I mean as far as quality goes. Couldn't shake the feeling I was being ripped off.
Really nice selection and great customer service when you walk in. They were not crazy to get every customer to buy their products, which made me comfortable shopping.
Ashley furniture never disappoints! I had a couch/loveseat set that I adored, but it didn't fit in my apartment when I moved. I sold that furniture and replaced it with an Ashley furniture sectional. The movers were fast, efficient, and professional, and the salesman at the store (Dustin) was awesome. Very genuine and friendly, not pushy or intimidating. Very happy with the entire experience!
I ordered what was described as leather sofa and love seat. I went into the store and there was no floor sample. I took a chance. When I opened it I realized it was far from what I thought I was buying. Enhanced picture advertising misled me. Most places deliver expensive sales for free but I had to pay for something that I now don't even want.
The staff made my family comfortable in a way many stores did not. The sales person introduced himself asked what we were looking for and most importantly gave us room to shop but was available when needed for information.
Great customer service!!! Fast delivery!!!!!!!!!! Love it. 1st time buyers and plan to continue buying from Ashley Furniture.
Polite, on time and efficient.
GREAT...........Thank You John Dix
The customer service was not good at all. They messed up my order twice, the promised delivery date was not met and when I tried to confirm the delivery time , the store representative told me that there is no delivery scheduled even when the date was clearly written on the receipt. Even the Ashley corporate customer service is not any helpful. I will not be buying from them again. DO NOT BUY FROM ASHLEY. Save yourself sometime.
Will NEVER purchase from Ashley again. We ordered a kitchen table and chairs, king bed, and children's bed set....there was a defect in EVERY single piece. For the amount that we pay, you would think the items would be quality, i guess not!
The store experience and the sales people are great but forget it when he comes to the delivery . these idiots are bumbling idiots, furniture comes damaged or missing parts or delivery people that just don't care . took 6-7 times, to get a proper bed and then we give it one more try and get a desk and a dresser to match our bedroom set and then I'll come with the hardware for the dresser I told him to get out and assemble the desk myself unbelievable
yes it was very good. A LOT of good options, but none for me
Received great service and thorough customer service. Very satisfied with service and quality of product.
Bought a new mattress, boxspring, headboard and a new entertainment Center recently. All very well priced and very good quality. Sale people were excellent, they threw in a few free pillows and free delivery
My wife and I recently purchased a sofa, love seat and chair from Ashley Furniture on S. 27th Street in Greenfield, WI. Having shopped around a lot, we had a good idea of what things should cost. We are happy to say that not only did Ashley have the best price, they had the best quality and quantity for our needs. The sales person was very knowledgeable and the delivery was perfect. It was truly as good as it gets.
We were looking for a sofa which would not burn a hole in the pocket. John Dix, the sales associate was courteous and helped us figure out the best option that we were looking for. The sofa was delivered in 2 days and is sitting in the living room right now. Great buy!
We had an amazing experience at Ashley Furniture HomeStore in Greenfield, WI. Our sales associate was Anthony Krawczyk. I definitely recommend asking for him if you stop in there. He was extremely helpful and not pushy at all. He was very knowledgeable about what they had in the store and made our purchasing our bed set hassle free! Can't say enough how helpful he was!!!!
Very helpful no pressure sales people. I got precisely what I wanted when I wanted it. I couldn't be happier!
My wife and I just moved to WI and bought a house. We were in desperate need of furniture as we sold everything before moving up. We had a blank canvas, so to speak, with a lot of options. However, we did not have a lot of money. We frequented the store on 27th a few times to look around and found that there were a myriad of people being helped, and shortly after arriving, we were helped too. I explained to our first sales representative of our situation and she was very understanding and helpful, as well as let us in on an upcoming sale that was not to be discussed or advertised yet. She didn't care about getting the credit herself, but wanted to make sure that we got the best deal. The next time that we visited the store, we were approached by a salesman who was an absolute loser and purely useless. He had the nerve to laugh at me for asking about a king size mattress under 1000 dollars. So instead of getting mad I simply said "well I know who won't be making any sales today", laughed back at him and walked away. The last time that we visited, we were met by one of the nicest salesman ever, who helped us to get the furniture that we wanted at a great price, and even threw in a few discounts that we didn't ask for. So in short, your experience really depends upon the salesperson. If you don't like someone, walk away from them and get someone else. It's your money, so you make the rules!
I love the fact that they are so kind and willing to help you find exactly what fits best for you.
I liked the store ans stuff
I was introduced to Jon Dix upon after I had been eyeing some furniture. I would recommend everyone who is looking for Great Customer Service to ask for him. He was very helpful and I was very difficult at times being indecisive. He didn't try to sell me anything I wasn't interested in buying. He made our experience worth going back to and I did just that, I went back to purchase another item that I'm in Love with! Thank You Jon Dix, people like you make Ashley's Furniture a store where people will want to come back to.
John Dix is great! Bought my living room and bedroom, and accents from him. Great person to deal with
Delivery issue quickly resolved! We ordered a large sectional from Ashley and everything went smoothly until the delivery guys pulled the sectional from the truck and there was a giant tear in it. I was very upset and immediately called the Greenfield Store we ordered from. They went 110% and I was able to receive a new sectional for a Saturday delivery and was refunded the delivery charge. Very satisfied, would recommend to friends and family. We have had the couch about a month now and it is great. Thanks!
I currently own an Ashley living room set, which I purchased in 2008. I absolutely love it and the price was fantastic, however, customer service was awful – the Salesmen were not friendly. It took forever to get assistance. The Salesperson that finally helped was extremely rude and pushy as he endlessly tried to sell Protector Insurance for my furniture for accidental damages – after this incident… I vowed to never go back to Ashley Furniture again. Well today… October 18, 2014 I went back to Ashley to buy another affordable and attractive living room set, hoping the service would be better. I was terribly disappointed again, because my daughter and I walked around in the store for 25 minutes and not one single salesperson would approach us to see if we needed assistance – one word to describe Ashley’s customer service APPALLING. During my 25 minutes wondering around in the store, I observed a salesmen rushing to a non African- American couple as they entered the store, and watched two other salesmen yakking as they looked at the door hoping for more prominent non African - American couples. I must admit, I was totally disturbed by their lack of customer service as they openly profiled the customers. After I saw that no one would help me, I approached the checkout counter to ask a young lady to help me, and expressed to her that no would had approached me to see if I needed help. Then a mere miracle happened … a salesman appeared. At this moment, I was so insulted by their horrible customer service that I purchased a “Lady Bug” rug for my daughter’s room, and then quickly left the store to buy elsewhere. I know that I’m not the only one that has been treated unjustly by Ashley’s Sales Representative. My sister has experienced the same ill treatment and unfair service. If you have been treated poorly, please post your feedback and concerns – then rate them truly according to “your” experience. I would never recommend this store to anyone.
My boyfriend & I really enjoyed our couch shopping experience there. We did look at Colders and American, but Ashley's customer service and floor presentation blew them out of the competition. We went back to Ashley and made our couch purchase. Prices were very reasonable, no issues with delivery. We would recommend Ashley's to friends and will be visiting them for future purchases if they have what we are looking for.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
