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Ashley Store & Outlet Janesville, WI
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store + Outlet in Janesville, WI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store + Outlet in Janesville, WI is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Chris Sheridan was an amazing salesman.
Drue was my salesman and he was polite, attentive, wanting to help and most importantly, not pushy. I intended on purchasing a sofa sleeper and walked out with a matching recliner! I'm very pleased!!
Maria was absolutely amazing!! Not only a professional salesman but overall a kind person! She was very good at understanding our vision, and gave some great advice!! Will work with her again!!
Maria did a fantastic job in helping my girlfriend and I find our perfect sectional for a good deal; she was super friendly as well!
We live in a renovated warehouse with tight hallways and very narrow stairways. Devon, Jesse, and Dan went above and beyond to move our furniture in. They never gave up when navigating those stairways, and got our furniture moved in and looking great! Thank k you!!
Savana was very helpful while helping my mom pick out a new recliner. She listened to what my mom liked and disliked about each chair and found the perfect chair for her.
Great service! Thank you Eddy, Brandon & Nick.
Chris was a great help. Knowledge of product outstanding.
Maria was friendly and helpful! We were in and out in minutes. We will be back in the future.
We are very happy with our new furniture delivery experience. Devon,Jesse, and Dan were very professional . They were very attentive to detail and carefully placed the new furniture into our desire space. The team was very courteous and friendly. We profusely thank each team member who made this a positive experience!!!
Our delivery drivers were Devon, Dan, and Jesse they were quick and professional. They had great aditudes and seemed to enjoy what they do!
Tony G. from Janesville, Thank you so much going above and beyond. Very well versred in selling us a mattress, living set and table. Happy New Year Ashley Furniture and will let family and friends know the kindness and caring attitude of Tony. Thanks again.
I had an awesome experience buying from Ashley in Janesville. Chris was out salesmen and he gave us the full Ashley experience without being too pushy or salesy. I would highly recommend working with Chris!
Chris Sheridan was very polite and responsive to our questions. Thank you for your professional assistance. We love our furniture.
Chris was extremely helpful, friendly, humorous, and all around the best sales associate we could have asked for.
Devon and Doug were very polite and did a fantastic job!
Tyler and daylynn did an awesome job with delivery and set up. Thank you
My crew was friendly, respectful, and very kind! John, Dallen.. Im sorry , there was one one I forget. Thanks guys for great experience!
Zach was very knowledgeable and friendly, He didn't pressure us to buy anything and showed us all the best options for pet friendly sectionals.
The salesman was helpful and we didn't feel pressured. Brandon and Tyler delivered our new living room set. They did a great job putting it together and setting it just where I wanted!
We had a wonderful experience at Ashley Furniture in Janesville. David assisted us in finding the perfect pieces we were looking for. He was friendly & knowledgeable. He even stayed to accommodate our hours as we came from out of town. We would definitely reach out to David for our next furniture purchase.
Tony G was amazing. Very thorough and very helpful. We walked out happy customers and can't wait for the arrival of our new living room set. If i could rate him higher I would. Thank you Tony for helping us we appreciate you!
Right on time, very professional, polite and time efficient. Great guys. Ty
Devon and Christian did a fabulous job setting up our new furniture. They were quick and efficient but took the time to answer any questions I had.
Was very helpful in helping us pick our furniture. Will definitely shop there again.
The delivery and set up of our new bed was done quickly and efficiently. Devon and Christian were polite and very helpful in showing us how to operate the bed. I would highly recommend them again. Thank you very much. David and Ruth Baldry
Devon and Joe did an awesome job with our delivery. They were super kind and personable, and had our sectional brought in and setup extremely fast. Thank you to you both!
Tony was absolutely the most professional and knowledgeable salesman I have ever worked with. He assisted me in furnishing my apartment while being out of state. I would highly recommend working with him!
Chris was a very friendly salesperson who gave me space to think about what I was seeing. When I was ready, he was ready and willing to help with suggestions and the sale. I appreciated his style.
Darius was extremely helpful. Gave us many ideas for each room we were looking. Great prices, can't wait to get my order.
Devon and and Christian were fantastic. They got my new bed setup in no time and were extremely friendly, polite and professional. Perfect buying experience from starting with chris Sheridan to finishing with this duo!
Excellent service all around. David was very patient, helpful, accommodating, and listened to what we were looking for. He kept us in our price range, and offered us many options. David was not rushing us, and made sure to touch base with us throughout our 2 hour visit. We successfully made an amazing purchase, and everything went smoothly. Thank you so much for making our experience wonderful.
Savannah C was amazing and helped us get exactly what we needed.
Connor and Josh were wonderful and supper helpful. Thanks for having such friendly people on your team.
Chris was fantastic to work with!
Branden, Christian were in and out! Very professional and made sure my furniture was where I wanted it.
Nice sofa, easy purchase. Brandon, Doug, and Christian delivered and installed the sofa quickly and professionally and were very friendly.
David the sales guy was excellent!!!
David Drake was an amazing. He helped us through the process and was very patient with us.
Great attention to detail!! Thank you
David was spectacular. He helped us work within our budget and did an awesome job. Store was a friendly and clean environment and had the best deals we could find in Janesville.
Christian and Brandon delivered our new mattress, even faced a few obstacles getting it in place and never once complained. Very happy with product and service!
Right on time with our new mattress and recliner. Brandon and Christian were very polite and courteous! These guys were amazing. The salesperson Natalie was also very nice and courteous! Will do business at Ashley again. Great store!
Very friendly and helpful crew. Please send them again if we get more furniture.
Purchased a chase sectional and rug today. I had the most amazing sales experience. Zach was our sales person, he was patient, understanding and an outstanding listener. He was able to mix match and reconfigure everything I needed and wanted for our living room. What and amazing young man. Brandon and John delivered our new chase sectional. They were professional and very helpful with get the furniture to where we needed it. They let us know when they would arrive and arrived on time. Super friendly! Thank you to all of the Ashley employees who helped make this a reality.
During our visit, we had darious and he was so helpful and kind, he helped us find a perfect bed set up for our 1 year old. Definitely suggest having him help you, he's very thorough and makes sure your getting the best deal! Unbelievably happy with how our visit went
Devon and Brandon were on time, courteous and professional. 5 stars and Thank You!
Brandon and Devin were awesome. Very professional, took the time to place the furniture where we liked it, put our floor protectors under the furniture and made sure we were satisfied.
Devon and Doug were great when delivering our furniture!
Devin and Doug delivered our furniture. They were careful, quick and friendly.
Devan and Doug delivered our item on time and we're very friendly. Our sales associate was also very friendly and didn't make us feel pressured to spend more money or upsell us.
Ashley Furniture sent Devon and Doug. They were both professional and expedient in delivering both a couch and tv shelf. Thank you so much for making my day easier and being personable guys !
Devon and Doug were super friendly and professional and had the furniture moved in and in place in no time at all. Great experience all around!
We had a fantastic experience at Ashley Furniture in Janesville, WI, thanks to Zach M. We arrived around 2 PM and left around 3:30 PM after browsing and running to a couple of other furniture stores. Ultimately, we returned to Ashley to make our purchase. Zach was professional, down-to-earth, incredibly patient, and truly understanding of our needs. We’ve been shopping for months, and Ashley stood out for having the best prices and exceptional service. I typically avoid big-box stores, but the price match and personalized assistance made it worth it. We purchased two sofas, a loveseat, and a mattress—both the loveseat and mattress weren’t even on our original list, but the deals were too good to pass up. Delivery is scheduled within a week, and we’re already planning to return for a bedroom set soon! Highly recommend this location for both the value and outstanding customer service.
Denise was wonderful!
Ashley was amazing and super helpful in finding us the furniture we need for our new home!
Christian and Jonathan just delivered my furniture! You guys rock! Thank you!
I had Chris Sheridan help me out and he was amazing! Super friendly and helped me find just what I needed. 10/10 recommend coming to Ashley Furniture.
The boys from Ashley were excellent! Lovell and his crew rock’s!!
Jon and Jason helped deliver our new couch a day after Christmas, which we are thankful for. They cleaned up after themselves and didn't track un any mud. 10/10
Excellent service start to finish. Delivery was quick and easy .. Jason has delivered before and is great.
John and Jason did an excellent job with delivery and set up.
We had our furniture delivered today and we were so pleased with the delivery guys. Daniel & his partner were wonderful! Friendly, efficient & very proud of the furniture they were delivering. We would absolutely buy again from the Janesville store!!
Devon and Doug were great with the delivery of our new furniture
Chris was awesome to work with. He helped my mom so much in finding what she wanted. Kudos to him!
Zach Murray is the best! Ask for him! He knows his stuff!
I had two very cool gents drop off my couch, mattress, and box spring. They were punctual, friendly, and very efficient. Happy Holidays!!
The entire process start to finish with this purchase has been excellent! Chris and Devon were even able to deliver in the snow storm today and we’re nothing short of amazing. Everything looks great! Thank you
Chris and Devon were amazing-fast set up and very friendly! Highly recommend!
Chris and Devon were very considerate of our furnishings and did a fast and thorough setup of all our purchases.
Tony was very patient with us and answered every question we had. He gave us so many options that worked for us so our home feels homey to us. Thank you! Amazing selections too!
I was looking for a table & chair set. Chris was an absolute joy to work with he listened to what I wanted and he was very knowledgeable. I would definitely recommend him and the store to anyone looking for furniture. Everyone there was very friendly it was nice to feel you weren't a bother they have the best prices around .
We were extremely pleased with our service. Dave our salesperson was very personable and pleasant. Plus he enjoyed our harassment 😂😂. It’s always fun to have fun and when a salesperson joins in it makes it extra enjoyable. We changed our mind a few times and he remained pleasant the entire time
Chris sheridan is very knowledgeable and was able to help us find exactly what we were looking for no more that 5 minutes in the store!
Had the most pleasant experience with Denice Cliffe, here at the Janesville location! I was at the madison location looking to purchase a large sectional the night before, but unfortunately they were not able to work within my budget, we parted ways over splitting 100 dollars. Since Janesville is closer to me, we went here to look again, and talked with Denice, her and her manager Mike. They said they like to see a smile on all their customers faces and made Christmas magic happen! so we could have our new couch within our budget! 10 out of 10
I had an exceptional experience with Ashley Furniture, and I can’t recommend them enough! Devon and his coworker (unfortunately I didn’t catch his name) did an outstanding job setting up my bedroom set. They were both incredibly professional, efficient, and friendly. Devon made sure everything was set up perfectly and took extra care to ensure that everything was placed exactly where I wanted it. Both guys worked quickly without sacrificing quality, and they even cleaned up after themselves, which I really appreciated. The whole process, from purchase to delivery and setup, was seamless, and the bedroom set looks fantastic! I’m extremely satisfied with the service and quality from Ashley Furniture. Thank you, Devon and team, for going above and beyond!
Delivery service was top notch! Ashley sent timely updates on when the truck would arrive. Devon and Christian were on-time, careful with our new furniture, and super pleasant. Fabulous experience, thank you!
Brandon & Joe were amazing. Professional and meticulous job! Thank you so.much!
I had the pleasure of working with Daris in the Janesville Location and I would recommend him highly!
Sheridan was stellar
Thank you to Devon, Lovell & Alex! They went above and beyond. Super kind, friendly and respectful during the delivery process.
Devon lovell and Alex were very helpful with our delivery today! Very helpful and kind.
Devin and the crew did a phenomenal job and were extremely professional!
Devon Brandon and Lovett were awesome
Very professional and easy to work with! Thanks to Devon, Brandon and Lavelle for their help!
Devon and Alex were great! Had an issue with the first table and they handled everything with exceptional customer service right in the spot. Had a brand new table and chairs out to the house within a few days! Everything looks great! Ours sales manager Tatjana was fantastic throughout the entire process as well! Highly recommend.
Devon, Alex, and Lovell did an awesome job delivering my beautiful new couch!
Excellent sales input from Tony as we browsed this store. He was well informed of the furniture warranties and shipping policies. Friendly and patient as we contemplated our choices.
Devon and Dan did a great job moving my stuff
Devon and Dan were fast courteous, and my delivery was very smooth.
We purchase all of our furniture from Ashley, always a great experience. Delivery drivers Devin and Dan are professional, always careful to not scratch or dent walls and clean up packaging as they go. They’re hard working if I could give more than 5 stars I would! Definitely recommend!
Devon and the crew came out and installed a couple beds, a dresser, and some nightstands. They were quick, professional, and very kind. Great group of guys!
Devon, Christian and Chris did such a wonder job! They were so friendly, kind and hardworking!!!!
David was amazing and took his time explaining everything and finding the best price for us. Mike was also super helpful and helped get us the best price.
Devon and Doug we very helpful and professional.
Update 2: Called the store and Maria was super helpful in making the delivery work sooner. Updated my review: while the sales person was helpful, updates to my contact info that were noted on the paperwork were never entered into the system. Instead of getting delivery 12/5, I now have to wait until at least the 10th. I moved out my existing furniture already to make room for the new pieces. To say the least I am not happy about this. Only found out when I called to see when I might expect delivery. Since my info was not updated, I never got calls/email/text to confirm my delivery date. Zach was super helpful and friendly. Zach was able to explain all of the options for financing and delivery options as well as the protection program for furniture. Always lots of great options at Ashley. Truly appreciate the service.
Chris was great when my family and I came in just to look for a new bedset. He was fun, direct, and not pushy at all. He made the purchase quick and easy, and I would recommend him to anyone that is looking to purchase any furniture.
Tony G was great, very personable and professional. He listened to exactly what my wife and I wanted and needed.
Brandon, Devon and Lovell did a great job
Devon, Brandon, Lovell were great! They navigated our difficult front entrance expertly with our couch and dresser!
Tony G was awesome help! He able to answer all of your questions, while not be to pushy on sales. All around great services.
Devon, Brandon, Lovell were quick, efficient, and very professional. I’m happy we had them to deliver and set up our furniture, and used the ‘white glove’ delivery.
Devon, Brandon, and Lovell from Ashley's were fantastic! They were efficient, friendly, and did a great job assembling my new bed. Highly recommend!
I will never shop Ashley Furniture again! My couch arrived after 2 months (I was accommodating with to their shipping and busy schedule), then it arrived with a tear. Had to schedule a repair appointment. Then the zippers on cushions broke within the first 2-3 months. I was able to fix one of them. The tv stand started to ‘bow’ after 2-3 months with absolutely NO weight limits listed. Made several phone calls and was transferred to SEVERAL departments a hundred times! Lots of mixed answers and absolutely nothing resolved! Very, very disappointing, especially for a single mom on a single income and finally being able to afford new furniture after more than 15 years! Quality and customer service is horrible!
David was amazing. He was very helpful and explained everything thoroughly.
Chris Sheridan is the guy to go to! Best deal and quickest delivery in town.
Devin and Brandon were awesomeness of customer service. Explained everything, moved our furniture to the precise space in our home! 10 out of 10 recommended
Devon and Connor were hands down the BEST delivery crew! Couldn’t have asked for a better experience, communication was great, very personable, and they handled everything with extreme care. 5 stars doesn’t quite seem like enough! Thanks so much for your help!
Devon, Conner and Lovell were friendly and good. They set up the sofa, dinning set and the center and side tables very well. They are the best.
I just got my couch and end tables delivered Devon Connor lovell ,were very nice and helpful and did a great job !!!
Tony rocks. Excited for our new furniture.
Devin, Conner and Joe were outstanding. They were very nice, professional and efficient. They were able to delivere and assemble our furnitures with no issues or delays.
Devon, Joe, & Conner did an excellent job delivering and assembling our furniture items. They were very polite and professional, as well!
Chris was very helpful in selecting a couch. He helped with the right measurements and informing us how to take care of our new couch. Devon and Brandon did a good job on the delivery.
Devon and Doug did a great job!
Brandon and John set up our couch beautifully. They were friendly and courteous! Our salesman, Chris Sheridan was fantastic! He helped us find the perfect couch for us, filled us in on the promotions we could use, and we really appreciated his no pressure approach! We will definitely buy from Ashley again! Sue and Kevin Kotwitz
Devon and Doug were great. Super quick delivery and set up and fun to chat with too. Definitely recommend
Devin and Douglas delivered my furniture. They were very efficient and friendly. Thanks guys!
Brandon and John just delivered our new sectional. They were very professional and quick! I’d highly recommend using the Ashley delivery team for your next purchase.
John and Brandon did an awesome job! Very quick and peifessional!
Devon was excellent coming in and setting everything up. It all went very smooth. Both guys did a great job. Excellent job
Devon and Doug were great!
Excellent overall experience. Devon and Doug were friendly and great with delivery/assembly!
Devone and Doug were amazing! Also appreciate all the updates for delivery. Very helpful.
Great experience from buying to delivery. Devon and Doug did a wonderful job delivering and setting up.
devon and doug Incredible work,very friendly and very fast at work, 10/10
Tony at the Janesville store was great! Took the time to really help us out!
Devin and Brandon were great and very professional. Excellent service.
Devon and Brandon were great!! Very friendly and professional!
I had a bed delivered during the first snow of the season. The delivery truck couldn’t make it up my driveway, but that didn’t stop Brendan and Devon! They proceeded to carry the items from the street and made it happen. Really friendly guys diligent and efficient.
Great experience, Maria was very knowledgeable!
Darius was very helpful and a no pressure sales guy. Two other sales guys chimed in on their past experiences with different furniture and other customers likes and dislikes. Very nice group of guys. Thank you Ashley Furniture!!
Devon and Tyler did an amazing job. Very quick and were respectful of property.
Devon and Tyler were great. Devon was knowledgeable and helpful. Quick and efficient process.
Devon and Tyler were amazing. Polite, professional and took great care in setting everything up.
Dave and Tyler were such a good help. They came in got right into it no errors nothing went right and it was all a very fast process and the table and chair look amazing!
Zach was awesome at helping us get our new couch set. Even came back for a chair to match.
Douglas and Devin are outstanding!! Thanks for the great service!
Great served again by Devon and Doug
Devon and Doug were awesome! Very polite and efficient! Nice work guys! Thank you. Mary
Devon, Brandon and Doug did a great job!!!
Devan Doug and Brandon were wonderful! Came a little earlier than expected, set up our new bedroom set in 30 minutes. Would recommend.
Very good job excellent job and everything was in good condition, very satisfied.
Devon, Brandon and Doug were great. Delivered our furniture. Very professional and friendly. Everything was cleaned up. It looked great.
Devin, Brandon and Doug were great. On time, clean and personable.
Very helpful! Gave us the weekend sales price too!
Devin And Doug
Devin and Doug were wonderful!
I had the pleasure of meeting Devon and Doug. They are both very kind and both were well mannered. They were quick and efficient. They explained how things worked in detail. They are a good asset for your company.
Devon and Doug were amazing! Fast friendly efficient service!
Chris was helpful and delightful to work with!!
(Translated by Google) Thank you Devon and Cris for putting my bed together so quickly. (Original) Gracias devon y Cris por armar mi cama tan rápido.
Devin and Chris did an excellent job moving our couch in. They were very friendly and very efficient. I would highly recommend this service!
Devin and Chris are the best!
Devon and Chris were awesome at setting up our couch
Great staff! David was easy to talk with and very helpful. I would definitely recommend
Devin and Eddie delivered and set up bedroom furniture. They were awesome! Friendly, efficient, and professional! Highly recommend.
Devin and Eddie delivered my 3 seater couch in and out in max 20 mins super sweet. 😀
Devin and Eddie did a wonderful job putting up my kids bunkbeds. Very quick too!
Devin and Eddy were extremely helpful and professional. Could not have been happier with both the furniture and the delivery.
Devin and Eddie are phenomenal. On time, friendly, funny, efficient, kind!!!! Great job! Love my new furniture! Thank you guys! You ROCK 👍😃
Devin, Doug, and Brandon were awesome. Got here on time, we're very professional, friendly, and efficient. They made sure that everything was set up exactly how we wanted it.
Wonderful experience, great help from David Drake.
Great service! Devon and Doug were very professional and arrived on time. They delivered our new couch with care and were very efficient. Highly recommend their services.
Devon & Doug
Devon and Doug were a great help and so helpful to put the things in and putting their input on what would look good! I definitely recommend these two! Thank you Devon and Doug :)
Devon and Doug was the best. Nice young men’s and very polite.
Excellent service and furniture from Ashley! Thank you Devon, Steven, and Tyler for beautifully setting up our furniture. House looks great!
Devon, Chris and Tyler were excellent! Super nice and very efficient.
Devon and his team did great changing the layout for us when we needed it and making sure our furniture fit. We are very thankful they were our movers. Their commitment and communication was awesome!
Devin and Daniel were a great help with moving our new furniture into our new sunroom! Thank you so much!
Our delivery on Friday was only chairs, but today, Devon and Daniel delivered the table - so the dining room is complete! All of the deliveries were professional and the team is so polite, personable and kind. Devon and Daniel put the table together with no issues and placed it in the room with the chairs positioned perfectly. Thank you, guys!
Devin and Dan were the absolute best with delivery and setup! Friendly, clean and fast.
Devon and Dan were excellent. They were super professional and assembled our new couch super quickly.
Devon and Daniel did great work installing our couch and chair.
Devon and Daniel were fantastic. Quick. Efficient. Attention to detail and very nice.
Devon and Doug were prompt once notified the delivery was coming - quick set up and attention to walls and obstacles!
Awesome job! I loved their professionalism, promptness, and patience! Thanks Devon, Doug and Brandon!
Brandon at the store was a delight and a pleasure to work with. Douglas, Brandon and Devon were awesome when they dropped off all of the furniture. They took the time to be careful in our home and made sure that everything was at up as we wanted it. Great experience all around.
Devon, Brandon and Doug killed it. Very efficient and friendly. Perfect delivery.
Devon, Chase, and Doug were helpful and they gave us the best services
Devon, Chase, and Doug were amazing!
great experience with ashley. Our salesmen chris was very knowledgeable and helpful when it came to finding what we were looking for. He helped us find exactly what we were looking for with the little information we provided him with. We walked in optimistic and left satisfied and happy with our purchase. Thank you chris!
Devon & Brandon delivered our couch promptly and efficiently.
Efficient, timely, friendly. Very good experience. Brandon and Devin were awesome.
Devin and Brandon were great and made the transaction enjoyable
Deven and Brandon did a great job today.
If you’re in the market for furniture, make sure you find Chris at Ashley’s! He’s the rare combination of charm and elegance, all wrapped up in a sales pro who knows his sectionals from his loveseats. This man has the gift of gab only a Sheridan could possess, and he uses it well—getting you to buy furniture(or insurance) you didn’t even know you needed! You’ll walk in for a couch and leave with a dining set, two side tables, and a deep appreciation for his impressive comb-over courage. 10/10, would recommend Chris if you want your home furnished with comfort, style, and a dash of Irish luck. And remember, if he gives you “the look,” he’s just trying to focus…
Devon and Doug got it done, we had two heavy pieces delivered and they made it happen, so sweet too!
Tony was great!
Devon and Doug were friendly and great to work with!
The crew was very professional in their job. I want to thank Devon especially for doing his job well.
Devon and Doug were on time, professional, courteous and good communicators. Excellent delivery.
What's greeted by Maria when I entered the store. Explained the big inventory blowout sale. Was shown all the available pieces and given an approximate delivery date. Very nice and friendly atmosphere
Devon and Chris were fantastic! Smooth and easy delivery. Will definitely be ordering from Ashley Furniture again.
Devon and Chris
Devon and Chris were efficient and careful with the delivery of our couch
Devon and Chris were excellent.
Devin and his partner were fantastic. Fast, polite, to the point but friendly. Love the new setup!
Extremely helpful and kind!!
We stopped in to the Janesville store to purchase a sofa for staging a rental property. We were greeted by Chris and the fun began right away! Chris kept us laughing and let us tour the store while making a tough but final decision. Thanks for the laughter and the stories! You definitely made an impression! We will be back! Bill and Debbie (Dobby)! 🤣
Devin and Doug were great!
Devon and Doug were fantastic!
Devon and Doug were great. However, communication and cooperation between the store and scheduling were awful. They never took into consideration my schedule or my needs. It also took the company 3 scheduled times to finally get the dresser delivered. I'm not happy with the service. Devon and Doug were very quick and courteous. The five stars are for them.
Devon and Doug were excellent! Very professional!
Chris S. was wonderful in helping us pick some nightstands and even entertained our daughter with his hot lava games. He was great to work with all around!
We had a great experience with the delivery! We love our new furniture.
Devon, Doug and Jeremy are personable and efficient!
Devin, Doug and Jeremy were great! Very friendly and were amazing with helping us rearrange the furniture.😊
Tony G. was The Guy. Super laid-back and chill, genuine, and engaging without being oppressive. You let him know your limits, and what you're looking for, and he'll help you balance what you can do with what you really need. I think you should count yourself lucky if you get to experience his help.
Had a great experience with Tony G! He offered incredible knowledge and really helped us find the perfect mattress. Highly recommend!
Brandon and Connor did a great job, tight fit around the stairs, but they got it in with ease.
Eddie, Joe & John were excellent. They were very careful with my wood floors & very respectful. Maria, our salesperson was awesome, she helped us through every step of the process.
Best shopping experience I’ve ever had for furniture in the Janesville location and David was absolutely amazing! Highly recommend to anyone looking for new furniture
Team crew of Devon, Conner and Tyler were friendly and worked very coordinated. Knew tasks and double checked everything. Called twice letting us know ETA. THANK YOU!
I was immediately welcomed by Chris and he listened to what I had in mind for furniture then patiently assisted me in the selections. His enthusiasm and customer service was top-notch. Devon and Doug delivered the furniture and did an excellent job with setup! They were careful and kind. Thank you! 😊
I had a great experience with my Ashley purchase. Everyone was very helpful and Brandon and Chase did great job when they came to do the delivery. Very enjoyable experience from start to finish.
What a great experience. The delivery process went without a hitch. Chase and Brandon were friendly and efficient. They cleaned up all the packaging before leaving. Would highly recommend.
Devon and Doug were great..customer service at its finest!!! They were fast and efficient. Love my new furniture!!!
Devon and Jeremy knocked it out of the park!
Natasha Bouton was an absolute pleasure to work with and she helped make my experience easy and actually fun! Thank you! After 3 years planning for this purchase I'm very satisfied!
Devin and Jeremy did a great job! Super efficient and friendly people. Thank you guys
Devon and Jeremy did a perfect job!
Devon and Jeremy were extraordinarily helpful. They took the time to help remove our old couch before bringing in the new one. They were great! 100%
Devon and Jeremy were great today delivery the rest of our couch. Very quick and friendly - greatly appreciated!
Sheridan was absolutely wonderful to work with! Very knowledgeable and helped me stay within my budget. I will definitely recommend him and I will be back for future purchases.
Devon and Joe. A++ Delivery. Pick up and dropped off was very smooth. Both were very friendly and careful when they drop off my matress.
Excellent delivery service. Friendly and efficient. Showed up on time. Called 30 min in advance to let us know when they would arrive. Put together our sectional and moved it to the location we wanted. Well done. Would recommend again. Thank you!!
Devon, Doug and Jeremy were amazing! Very friendly and knowledgeable, they came in and set everything up and even took some of our trash when they left. Absolutely amazing people and amazing service!
Fantastic job! Went beyond expectations.
Devon and Chase were spectacular!
Awesome and quick delivery and set up. Thanks Devon and Chase!!
Devon, Doug, and Brandon were incredible! Super super nice and helpful, really willing to help when it seemed like the couch wasnt going to fit in the door. Thanks guys!!
Chris helped us find the perfect sectional for our new house!! He was very personable and kind. We shared pictures of our cats with eachother, which made it a very fun experience. Loved his humor! 10/10, will definitely come back for our future needs.
Doug, Brandon and Devin were great! Cant wait to sit on the new sectional!
Devin Doug and Brandon 5 start delivery team Careful care and on time
Very happy with my sectional delivery. They set everything up quickly and even moved my old love seat down to the basement for me. Devon, Sam, and Jeremy were really nice guys and did a great job.
Devin, Jeremy and ? were absolutely wonderful!!!!
Devon, Sam, Jeremy did a great job.
Devon, Sam and Jeremy were great! Very helpful!
Devon, Sam, and Jeremy were very friendly and worked hard to bring everything up and build it. What I thought would be an all day affair only took roughly an hour and a half. Excellent work!
Zach was very helpful, informative and understanding. Very happy with my experience!
We had a wonderful experience with Darious!! Go visit him for superior customer service!!
Tony G. was phenomenal. He was informative and had patience while my husband and I waffled between mattresses. Would definitely go back again.
Amazing service, they put my couch together fast and easy and we’re super friendly! John and Joe were excellent!
John and Joe did a great job with delivering our couch and setting everything up. Everything went very smooth
Jonathan and Joe were very friendly very efficient. I’d like to say a big thank you for that and thank you to Chris Sheridan for helping us with our purchase.
John and Joe were awesome. Arrived on time and set everything up quickly.
Mike went totally out of his way to get a mattress to me ( special delivery) so i could have a bed to sleep on after my hip replacement.He even drove to my house to have me sign the paperwork. He went far beyond any salesman I have ever had. Thanks again Mike!
Chris has very helpfull
Devon and Chase were very friendly and efficient!
Devon and Chase delivered my new bedroom furniture, they were professional and courteous. The furniture was very heavy and going upstairs, through tight corners. They worked together calmly even though they were having difficulties. Very pleased with the furniture and delivery process
Our beautiful, new reclining loveseat just arrived this morning! The sales person was excellent and the delivery was so very nice! Thanks to all!
Devon & Chase did a great job!
Devon and Doug delivered our couch from Ashley/Furniture and Appliance Mart and they were professional, kind, and efficient! Thanks so much guys!
Devin and Doug were awesome delivery drivers! Super professional and careful during the delivery process. One of the pieces of our couch was damaged, they got on the phone with customer support right away and guided us through the process to get a new piece as soon as possible. Overall great guys!
Devin and Doug were great! They were here in the delivery window and set the bed up in no time. Really nice and friendly too! The sales lady at the store was very knowledgeable and helped us pick out a mattress and adjustable frame that matched our needs. Great job Ashley team!
Maria was very patient with me and my husband. She was very helpful with her suggestions on what we were looking for. We left a very happy! Thank you Maria 😊
Devon, Doug, and Mark we’re so great! Professional, friendly and very helpfu!
Excellent sense of humor and pleasurable experience
Brandon and Eddie had Amazing service!! Friendly and nice to have a conversation with!!
Chris was an amazing salesman and helped us with all of our needs.Devon / Chase was really great on the delivery and met all my concerns and very respectful please keep these guys an give them both a promotion/raise they really deserve it. Thank You Robert.
Brandon and his coworker delivered my furniture quick and with care. Great delivery experience.
Connor, Chris, Brandon
The delivery guys, Chris, Conner, and Brandon were very professional and courteous. They arrived on time, assembled the furniture in a timely manner and took all waste with them.
Brandon Conner and Chris did an amazing job. Very polite, curtious, and helpful. In and out in no time and made moving furniture look easy!
Brandon, Connor, and Chris were great!
Brandon and his team were very friendly and assembled multiple pieces of furniture very quickly.
Connor, Chris and Brandon were absolutely awesome and efficient, took less than 20 minutes to get my new sofa and chaise set up with trash removal and all. Always loved the furniture but the service has exceeded my expectations!
Eddie and Brandon did a great job delivering/installing. New couch looks great.
Darious was friendly and helpful! We’re happy with our purchase.
Eduardo (Eddie) and Brandon did a wonderful job delivering the dining table and assembling them. They arrived on time and did everything within 10 mins. Highly recommend.
Eduardo and Eddie provided top notch service for my delivery. They friendly and engaging I am most pleased with this service.
Call it an across states long distance furniture sales relationship with Maria at Janesville store. Bought house sight unseen, sending her link to view inside of house. She has an absolute vision of exactly what was needed for each room & color coordinating furniture to compliment all rooms. Her first pics were perfect. She went above & beyond not only ensuring everything in one shipment but she came to the house on her day off and laying out each room were the furniture was to be exactly placed. Furniture is beautiful & she truly is the best. As an added touch to great canvas framed photos she recommended. As always, picture perfect.
Devon and Doug did a great job putting my bed frame together! They worked quickly and efficiently. They were also personable with great customer service. Would highly recommend them!
Chris was an excellent salesman. Extremely helpful, knowledgeable and full of dad jokes! Highly recommend!
Great sales help from Tony Gonzales. No pressure!
Devon & Doug were extremely efficient and paid attention to the details. Very personable and professional. They were more than just the delivery guys. I would highly recommend them!
Devon and Doug were amazing
Devon and Doug did an amazing job. Friendly and fast!
Devon Dan mike were fantastic
Devon, Mike and Dan were very helpful and I would highly recommend
Very professional great guys Devon Daniel and Mike went out of their way to make sure everything went smooth. Thanks.
Great customer service from Brooke!! Awnser every question and looked everything up for us! Very easy and peaceful experience!! Made the purchase on the spot! Devon and Doug delivered our new couches with care and we're very friendly!!
Devon and the two people with him were amazing!! Very quick and friendly and even let my son help them with a few things!!
Devon and Mike were professional and awesome. They were so nice to our kids and were accommodating to changes and rearrangements to the setup of our furniture 10/10
Devon and Mike were very kind, personable and efficient.
Mike and Chris were both awesome! Great service, super friendly and both had a great sense of humor! Highly recommend stopping in and talking to one of these gentleman!!
Devin, Doug and Branden just delivered our new mattress’s and took away the old one. Even gave me tips on care of the new ones. Great job 👍
Great service today with Devon, Doug, and Mike!! Thanks guys!!
Devon and his team were very professional in delivery.
Devon, Doug, and Mike did a great job delivering and installing our couch! They were punctual, efficient, and friendly. And the couch looks great!
My husband and I just purchased a new bed . Tony was a great sales man. He answered all of questions and was patient with us. Tony said his goal was to help us get the best bed for us. Would highly recommend stopping in and seeing Tony.
Zach is a very good salesman best dude ever
Zach was very welcoming and friendly the minute we walked in the store, very helpful
Davin, Brandon & Douglas were awesome! They did excellent job! Highly recommended!
Devon, Doug, & Brandon were awesome!
Great service! Darious helped us find exactly what we needed at such a great price! Definitely will be back
Devon Brandon and chase were great! Showed up and they were very professional
On time, professional and helpful.
Devin and Michael did awesome!
5 star service I also like the cheap prices and zach is a great staff member
Devon and Chris delivered our desk today! They were very nice and polite!
Chis Sheridan was the best. He is totally on the side of the customer. He works to get you the best deal. Truly ...... hit him up. 5 star service so far........keep up he good work Chris
We worked with Mary Kate today. Looking at new beds and she helped us fine what we needed. She was friendly and knowledgeable. We then found some new living room furniture we had been looking for. She pulled together our price and was very professional. Great smile and posture attitude. Definitely would work with her again. Kevin and Kristi Hayden
Devon, Chase and Brandon did an amazing job delivering my couch! Thank you gentlemen!
They were awesome!
Thank you David and your team for your assistance on everything. Everything went smooth.
Devon and Booker did an amazing job setting up our couch. Very friendly and cautious of their surroundings!
Brandon and devon set up the couch so fast and were super nice! And they were super careful, great service from them
Our salesman was excellent. Quick and easy process of finding a new couch and recliner.
Chris was awesome! Very helpful and knowledgable.
My husband and I worked with Zach Murray, with purchasing new furniture for multiple rooms. He made the process very enjoyable, fun, and made us feel like valued customers. He was committed to making sure we were satisfied with everything and answered all of our questions. He was very knowledgeable about the products and provided a wonderful experience!
Friendly and knowledgeable of products. Darious was great to work with.
Devin Don and Bryon were on time and did a fantastic job and were speedy at it! Strongly recommended!
Huge shout out to Denice!! She was amazing and a great saleswoman and had great suggestions for add ons to our original pieces. Great experience! The picture below is the sectional we bought and we also got several other pieces.
I purchased a couch from Ashley during their Labor Day sale. My sales rep, James, was awesome and spent a lot of time with us picking something that would fit in my smaller space. Devon, Byron, and Chase did white glove delivery and it was so worth it- they were quick, respectful of my space, and so kind. After my delivery they even brought up my disabled neighbor’s packages. Great experience with the Madison Ashley crew!
Devon, Byron, and Chase did a great job setting up our new table! We are excited to eat at it for years to come!
Chris Sheridan at the Janesville, WI store was awesome to work with and very patient with us while we decided the best option for our household. Great experience! Thanks Chris!!!
Other then being a Bear fan he was great
We went in just to look at the couches wasn’t really looking to buy but Chris Sheridan came and spoke with us asked us questions joked with our kids made them feel at home. Now we walked out with a new couch and can’t wait for it to come in. Never pushed us just listened to what we wanted and showed us everything we asked. The kids even had loads of fun with helping! Will say this was the best experience we have ever had at a furniture store!
Chris was a great help with getting us a new mattress!
Very helpful , non pressured, sales staff. Very good delivery guys that were prompt and efficient. I was kept well informed during the whole time , from sale to delivery and setup . I would definitely recommend the Janesville store for all your furniture needs !
Tony did a great job helping us with everything we needed!
Devon and Chase were fantastic, friendly, personable, and quick! Would recommend! Tony was a great sales associate as well. Quick with communication and great at showing options in the showroom.
Devon & Chase just dropped off my couch & they were such a good pair! Devon met me outside & was a great communicator- they were fun and got the job done very quickly!
Devon and Chase were great when delivering our new couch!
Zach was awesome to work with! He was very personable, knowledgeable and listened to what I wanted to help me find my new living room furniture. Great quality furniture and a good price.
Tony was fantastic and personable!
Bought some amazing furniture. DeDe was super helpful and helped us save lots!
Really great experience. Devan and chase where two amazing guy. They were great conversationalists, super funny and fast workers.
Came in to Ashley to a very kind and welcoming sales person. Darius is friendly, engaging and not pushy! He makes you feel comfortable. Sold us a chair and cooling pillow (TOP NOTCH PILLOW) and we will be back for a bed soon! Thank you for the great experience Darius!!!! 😊
Chris did a wonderful job helping us get our new sofa! 10/10 recommend going to him if you’re looking for new furniture!
Devon & Chase were very careful & efficient in delivering our new sofa!
Our Adjustable base was just delivered This morning by Devon & Chase. These men were by far the best Delivery guys that I’ve had from Ashley Furniture! They were right on time, extremely helpful, very personable, and overly efficient. They by far exceeded my expectations! Thanks, Devon and Chase!!
Devan and ed were amazing! Very polite and got it in very quickly. Thank you guys so much.
Devon and Eddie did a wonderful job! My furniture arrived right on schedule. The guys were very polite and got the job done well, and it only took them about 15 minutes to get everything in and set up!
Devin and eddie
Devon and Eddie were efficient and friendly. Great service
Devon and Eddie are awesome! Very knowledgeable and efficient. Thank you!
Maria was FANTASTIC! I came in knowing I wanted a bigger mattress but other than that had no idea of brand, style, ect. She asked me some questions to get started and made the whole process so easy. I will absolutely be requesting her if I ever need new furniture! Devon and Eddy did the delivery, super fast and friendly! So thankful I went with Ashley for my new mattress!
Wonderful service from Chris and Brooke! Ordered exactly what we were looking for!
John, Van, and Tristan we're excellent! Professional and quick!
Zach was so wonderful to work with- so knowledgeable and personable! The most I’ve laughed while buying furniture and we can’t wait to get our new pieces!
Wonderful experience!! David, Chris & Jason were so helpful. Highly recommend Ashley furniture.
Devon and Chase were very professional, on time, courteous and fast! Thank you for great service!
Chris was amazing helped us right away. Very informative, professional and helped us quickly with our purchase. 100% recommend you visit soon they have fantastic prices on all there products.
Chris was fantastic! Great experience throughout the purchase and did all he could to find what we were looking for. Would highly recommend!
Great customer service provider by Dylan. He carefully loaded my merchandise in my vehicle.
Devon, Tristan, and Chris did an awesome job with delivery and install. Prompt, polite, and professional.
David is great. I will be back to buy more.
Devin and Don were professional, courteous and personable. Great job, guys. Thanks.
Devin and Don were the BEST!!
Devon & Don were great, they worked efficiently, even moved my old bed frame out to the garage and wrapped it up for me. They were very personable and professional and I hope their employer pays well because these guys work super hard!
Devon, Don and Van delivered our sofa - they were fast, professional, friendly, and respectful. We worked with David at the Janesville store and after our first sofa didn’t fit, he helped us pick a new one that did. Thank you!
We were looking for a new dinning room set and looked at every place in Janesville. Ashley was our last stop and it should have been our first stop. We found the perfect table at a great price. Chris Sheridan not only knew his merchandise he made the experience fun. I recommend checking them out and having Chris help you out.
Devon, Van and Don were efficient and great. Very friendly and great.
Devin, Don, and Van were great and helped me resolve my furniture issues.
Delivery people are great. Devin, Don and Van fixed the issue that came up since wr had a second issue that happened.
Devon, Don, and Van were quick, professional, and awesome. They listened to everything we had to say and we have no complaints at all.
Devin Don and Van were amazing!! Such a great job and perfect placement!
Devon , Don and van are amazing and super friendly and kind and respectful people. Thank you men so much ❤️
Devin and Chase did a great job with delivery and set up of my dining room table. They were friendly, helpful and conscientious. .
Devon and Chase were fast, efficient and very down to earth. I will be back. Thank you again so much!
Devon and Chase were fantastic! Polite, professional and delivered our furniture with excellent care. Thank you both!
Devin and Chase were great and moved the furniture like professionals
Denice Cliffe and the team at this store were so very helpful. We even had to cancel a delivery last minute because we changed our minds. We love the new furniture!!!
Tony was amazing. We came in for a couch and knew what we needed. He showed us several and still ended up getting what we were going to get at another store for cheaper but he price matched for us. We also ended up getting a new matress as well. He was very helpful and was able to help us find a matress we both were comfortable on. He spent over 3 hours with us answering all our questions.
David Drake was very helpful. We got exactly what we wanted. Definitely will be back in a couple months.
Chris Sheridan is the guy to see!!!! He was our sales guy and he was amazing. He helped us pick out the right couch for our house and our family. Wonderful sense of humor all in all a great guy. We will definitely go back to see him soon.
Awesome service at the store and the delivery was excellent. Like to thank Devon and John in their excellent delivery and care for my chair. They were awesome with good service. Thanks Ashley store. I am a happy customer. Gary
Chris Sheridan was absolutely amazing! Very helpful and knew exactly where to find what i was looking for.
Had an excellent experience at Ashley Furniture in Janesville. And it was all due to the amazing sales person, Denice! Thank you for your excellent service.
John, Devon and Chris did an excellent job, they were very nice
Quick and easy move in with my new couch with Chris ,Devin, John
John, Devin and Chris did an amazing job putting together our outdoor sets! Everything turned out better than we expected, super quick and clean! Thank you so much again!
Darious Pittman at the Janesville Ashley Furniture store was very enthusiastic and professional in working with us. It was refreshing to witness such excellent salesmanship. We would recommend anyone to Ashley Furniture in the future! Thank you.
John and Devon were amazing, very very nice and professional. Very quick, they knew what they were doing and did a amazing job! Highly recommend purchasing from Ashley, and getting these gentleman to deliver for you! Very happy with our purchase. Tony Gonzalez at the store was very easy to work with, and very helpful. All around, highly recommended!
Devon and John were awesome. Great job delivering my couch
John and Devon did a great job setting up our furniture!
Chris was a great help while I was purchasing my first bedroom set!
We had a great experience. They were efficient, respectful and very kind. This is why we shop at Ashley Furniture!
Ashley was very prompt. The driver was on time and both the driver and delivery man who is very polite and respectful.
Super friendly, they got everything in and set up very fast! Thank you!
John and Devon were friendly and very helpful. We live in a tight space and they did a great job getting it to work, even with a heavy piece of furniture and stairs. Thank you!
I went today to buy my bedroom set and Chris was really great with everything! I got a great deal and a great time with him
Awsome experience with Chris Sheridan, he sold everything we were looking for. With all the options available in very affordable prices. And he even gave us all the discounts he could get! Definetly one of the best sellers.
John and Devon were amazing!!! Super friendly and placed the furniture exactly where I needed!
Devon and John were both very nice and fast! They made the process simple. I had a great experience!
Came in not sure what we wanted, but after chris asked us a few questions he knew exactly where to point us!
Devon and John were extremely nice and did a great job setting up my order
Chris S was very helpful, supportive, and reassuring when I was in the market for a new mattress, he was very attentive and knowledgeable and made me feel confident in making a decision!
Kyler is awesome!
Chris S was so great and patience with my family thank you for all your help
Purchased a matress and adjustable frame today. Anthony and Brooke answered all our questions and found the right size for our situation. Very satisfied with our purchase and customer service was excellent.
Chris was a great salesmen! Very knowledgeable and helped answer a ton of questions!
Tony was very helpful while we shopped for furniture. He showed us plenty of options and walked us through our choices. Ask for him next time you are at Ashley Furniture!
Chris and Brooke were vary helpful. Found me the perfect mattress.
Chris Sheridan is always so helpful and great to work with!
Chris was very friendly, helpful and found the perfect dining table for my home. Great service!
Chris was so helpful today. He ordered us the lights I saw online and the shipping to the store was free and fast! Highly recommend
Chris made this experience so easy, he treated us like old buddies and got us into the perfect sectional in no time. Highly recommend Chris.
We were not looking forward to furniture shopping, but Chris made the process so easy and seamless. He asked questions that had us sitting in the sectional we purchased within minutes. We were out the door in 40 minutes with a delivery date for just a few days later. I would recommend Chris at Ashley in Janesville to anyone.
Chris Sheridan was excellent. He helped us all along the way. He was able to get is a good deal and keep us informed on all options. He should get a raise.
Chris S. Is an exceptional sales person. His honesty, humor and knowledge stands above the rest. Will be back to see Chris for more purchases.
I had a great experience at this location, specifically because of all the help Tony was able to provide. Tony was knowledgeable, patient, and ensured our experience went smoothly. If I could leave 6 stars, I would. I highly appreciate all of his help to get me the exact piece of furniture I wanted.
Darious was absolutely amazing! He guided us, showed us all of our options, and when there was an availability issue (we wanted the furniture asap and didn’t want to wait) he helped us find something we really loved and solved the problem. 100% recommend him!
Eduardo and John were friendly, knowledgeable and k thoroughly polite and professional. They represented Ashley's very well.
Chris and Chase delivered our couch and they were nothing but professional! My husband gave Chris a glass of water and Chris even used a coaster. I didn't have to lift a finger.
Had an excellent purchasing experience with Maria and Mike! Thank you!!!
This was a very enjoyable experience! Chris was a joy to work with. Very friendly and helpful. We will definitely come back for more of our furniture needs.
Johnny and Eddie were great very friendly and very professional
Natasha was fabulous in helping us select our furniture. White-glove delivery with John and Eddie were great! Quick and easy!
I purchased a new couch, bed frame, mattress, and sleeper sofa. Form Michael at the Ashley store itself, right down to the delivery guys, Eddie and Chase. Everyone was very kind, knowledgeable and helpful. Eddie and Chase were very quick efficient and careful not to hit anything. Especially when they had to navigate the 90 degree turn from the hallway to my backroom. Definitely will be shopping with Ashley again!!!
Chris was great to work with, informative, and very helpful in helping us pick out furniture for our new home. Strongly recommend working with him if you come in to Ashley.
Dalyn H This gentleman volunteered to set up my chair! I’m very impressed with him and he did a great job! Norma Fuchs
Thank you Eddie, Oscar & Sergio for the seamless delivery of the mattress & love seat. Job well done!!
Chris did an awesome job helping us!
Sheridan help me out. He took his time and helped me find what I was looking for. Great service 👏
Saturday May 25, 2024 my sister and I walked in and were met by a salesperson at the front desk who asked if I was looking for anything specifically and I explained that I was just there to look at some sofas as I was killing time before an appointment. His expression turned into annoyance immediately as he disappointedly said let us know if you need help. A few minutes later his voice enters the room we’re in to say “these are all custom room sets.” His tone was very diminutive and he then followed us a bit more almost as if we were behaving suspiciously. We left immediately after, and I’ll never set foot in this store again. I felt judged, and profiled by a perfect stranger. Never again
Mary Kate was very friendly, helpful and professional when we purchased our furniture. I had a bed set delivered today and Jonathan and Devon did a great job!! I couldn’t be happier with our purchase and the customer service. Based on our experience I will highly recommend Ashley Furniture to friends, family and of course we will be back. Thank you
We had a great experience here at Ashley’s! Went to a few other furniture stores in the area, but nobody seem to be as helpful or have better selection then here. David & Zach were great to work with. Zach was very knowledgeable about all of the different options we might like, he kept up with us well too. David made the second time we came in quick and easy, we were in and out fast and got exactly what we wanted! Highly recommend them! 😊
Tony was very patient with us today. He listened to our needs and budget. We highly recommend tony. We purchased 2 recliners and mattress and base. We will be back for future purchases.
Got a great deal and amazing time dealing with Natasha
Stopped in today to order our living room furniture with Dustin. I have to say, I’ve had a lot of help through the years with sales people but hands down he made us feel like friends! Took into account exactly what we were looking for and the help was GREAT! Thanks!
Delivery was great. Guys were friendly and efficient.
My boyfriend and I worked with Tony Gonzales at Ashley Store in Janesville. We both had a great experience and had fun and entertaining conversations and still had excellent professional help with exactly what we wanted. I definitely recommend this store and 100% working with Tony!
David was super helpful and patient! Always a great experience at Ashley in Janesville!!
Me and the wife went here to get a new king sized mattress, being on a fixed income we had troubles finding a decent mattress at other stores. We came here and got helped by Tony Gonzales and Chris Sheridan, for the mattress we got and any questions/comments/adjustments to our order we needed, they were always more then willing to help us and they definitely helped us get the best deal for the best mattress
The delivery/assembly crew was great. John, Devon, & Don were fast, efficient & kind. They entertained our kids’ questions and made sure we were happy with the assembly. They were done before we knew it! We plan to order again and hope we get the same crew. 10/10 for sure.
Staff was helpful. Knew what they were talking about.
Darius was very kind and helpful throughout our visit!
Absolutely love the costumer service at Ashley's. 6 months ago we purchased kitchen table and chairs along with a love seat. David was amazing. Today we purchased a purple bed. Darious was also amazing and very accommodating to all our questions and needs. I highly recommend this place to anyone. 5 stars
We just recently purchased a 3 piece sectional. The price was amazing for the size and quality of the couch. I was most impressed however with the help of the employees and management as well as the delivery team. They not only price matched me on the couch but they made sure the day I wanted it delivered worked out. Natasha helped us pick the right couch and we had a lot of fun finding the right one. The delivery crew was AMAZING. They not only showed up on time and got it in super quick, but they were also so friendly and very helpful with any questions we had. I will 100% be buying more furniture soon in hopes to work with these same people! I highly recommend checking here for your furniture needs! They take very good of you.
Darious was very helpful and knowledgeable during the entire process. He considered my needs and helped me find the perfect fit. I love my new Ashley furniture!
David went above and beyond and set us up with a beautiful Sectional set, If you need anything David will answer any questions
Chris has amazing taste, he made furniture shopping a wonderful experience!
Chris made the whole furniture shopping experience enjoyable and I will 100% come back here for future purchases. Very nice people all around!
Let me start by saying that I was hesitant to purchase furniture from Ashley. However, I walked in, told the salesman, Chris Sheridan, what I was looking for, and he led me to the perfect living room set! After browsing a few more local retailers, there was nothing that could beat the quality of Ashley for the price. I ventured back to Chris, had an easy “seal-the-deal” process and am looking forward to our furniture being delivered in the next week! Chris was easy to work with, not pushy, and I would recommend him to anyone on the furniture search!
What a great experience furniture shopping today! Tony was amazing to work with. He took the time to listen to what my needs were and showed me pieces that truly met my needs. Definitely would recommend Tony to help you meet your furniture needs 😊
Natasha has been our go to sales consultant for years now. Our most recent purchase was a new bedroom system. The wife and I were very impressed with the elimination process that ultimately put us in a bed we are both very happy with. When I went in to pick up the base Chris was very pleasant to work with and gave clear directions to the bay door to grab my purchase. Support a Military Veteran and ask for Natasha if you find yourself at the Janesville location. Not only is she very knowledgeable and professional but she will provide you with an exceptional pressure free experience.
Chris Sheridan is an amazing person to work with. His knowledge of all the products and expertise is incredible.
Darius was welcoming, knowledgeable and helpful from the moment I set foot in the store. Fantastic service. I will be returning because of the interaction I had today.
Darius was great to work with. Everything was quick and easy!
Chris S was the bestest! He really took his time to help me figure out what was best for my needs. He wasn’t pushy at all! Funny guy and can, honestly, say I enjoyed furniture shopping
Chris made the whole experience easy and worry free. Glad he was able to help us pick out a new living room set at our pace. Thanks again!
Darious was fantastic. He gave us enough space to not feel pressured but he also was attentive and worked to make sure we found everything we needed. I highly recommend asking for Darious!
Hands down the BEST sales man I have had the pleasure of working with Chris Sheridan
Amazing customer service!
Had an excellent experience with Tony Gonzales. Thank you!
Chris Sheridan is a really awesome guy and fun salesman
Chris sheridan
I had a very pleasant experience at Ashley Furniture in Gainesville Zach one of the salesman well I was just helping me and my friend and I gave him five star rating he's a stand-up guy so if you come to Ashley Furniture ask for Zach take care and God bless
Second time buying from Michael! Very helpful.
Dave and Dustin are both awesome. Dave is highly knowledgeable and very personable
Denice is one of the greatest people I have worked with at Ashley‘s furniture, she went above and beyond to help us to get furniture for our house. Thank you for all your help we will back to purchase more furniture from Ashley Furniture Home-store in Janesville, WI! Thank you Denice!
Darious was extremely helpful throughout my entire experience in the store. I was able to find exactly what I was looking for!
Wife and I were shopping for new living room furniture, which is always tough with 6 kids in the home. Tony Gonzales was a great consultant and very knowledgeable about the products he was selling which played a significant part in making an informed decision on which set would meet our needs, budget, quality and durability. Highly recommend Tony if you are confused about which set you should invest in. Also very friendly and did not once make us feel pressured or uncomfortable. The rest of the staff here were very friendly as well and were very kid friendly!!
Very good and Tony G was an amazing help
Chris Sheridan did a great job! Super friendly and great dad jokes. :)
Knowledgeable salespeople in Natasha and Michael. Floor manager Mike knows how to take a joke. Great experience. Waiting on delivery
Denice has been very kind and patient with our family. She is polite, kind and very easy to work with it! I highly recommend working with her!
Chris Sheridan was absolutely wonderful to work with, he spent multiple days helping us pick out the perfect couch for our home. Not to mention we had our 3 children with us… Chris is honest, personable, & transparent.
Great experience. Dave made the process of finding the best mattress and bedroom set easy and painless. I would highly recommend.
Was a great experience Dave was very helpful and knowledgeable made getting furniture fun. Dave was also very patient with me and my son will be shopping at the Ashley store in Janesville WI again Dave deserves recognition and a raise if possible
Thanks for making our mom's transition to memory care easier.
We went in looking for living room furniture. And I’m the first to admit that I’m picky and was looking for something specific. Maria was amazing to work with and was so patient. We tried so many different living room sets before needing more time to make a decision. Today we made our second visit to the store and couldn’t be happier with the results. We will definitely be back and recommending Maria and Ashley Homestore to all our family/friends.
Ask for Tony Gonzales. Extremely helpful with no pressure. He has your best interest.
Chris did a great job today helping me pick out a new couch! Super helpful and attentive! We appreciate your help!
Tony g is the man. He gave us a good run down on all the products and really went the extra mile to make sure our first time experience was one to remember. We appreciate his dedication and commitment, and we will be back again.
Tony Gonzales gave us exceptional service!!! 😊😊 Returned to make a payment and Chris was also very helpful and friendly!
We set out looking for some recliners, but fell in love with the loveseats with dual recliners. We had the pleasure of working with David D, who was friendly and not at all pushy. He paid attention to what we liked and was ready with answers before we even had questions. Thanks for helping us make an informed decision and making the process plain and simple! We will definitely go to Ashley again in the future.
Denise and Chris were amazing! Helped us find our dream couch within our budget!!
Chris did a wonderful job. Very enjoyable to talk to, and he had great jokes to go with the vibes. Excellent experience.
Chris was so much fun today!
Chris was great! Made the mattress picking out process a total breeze! 10/10 would recommend!
Chris is the best ever!
Really great associates to work with. Got a new sofa & loveseat set. Denice has always been fun to be around for whatever the reason. :) Will definitely return for any of our furniture needs!
Tony G was delightful and extremely helpful with me today. He was very informative in all aspects. It would be too Ashleys benefit to promote this young man.
Meh
We set out to purchase a new mattress with little idea of where to start. Chris helped us through a process of understanding what kind of mattress would be best for us and multiple price points in that style. While initially taken back by the sales staff ready to snag you right inside the front door, Chris was not pushy on the sale. We left to think things over, and he was very helpful when we came back via text message later on with additional questions. Once we had made some decisions, he walked us through various steps the rest of the way. We wound up buying additional furniture, and he worked with us to make a deal that everyone felt good about. In terms of delivery, our shipment wound up getting split into two deliveries because the mattress was delayed. Ashley's team was upfront and helpful throughout that process. The teams that delivered our items, including Justin and Jon, were very easy to work with. I liked that I could track delivery and know an estimated time of delivery. We were slated to be the last stop one day, and Justin and Jon beat the original estimate time by 90 minutes. Overall, after a week or so of enjoying new furniture, we're very happy with our choices and with all interactions with the Ashley team. Would definitely go there again in the future.
Maria was amazing! She was super knowledgeable and very patient with how indecisive we were at making our decision.
Thank you Chris for recommending Ashley Furniture sadly we had to got to Oshkosh but Matt treated us very well
Tony was super helpful getting our custom chair ordered.
Absolutely awesome! Denise was helpful as always and helped us get a new bed set! If you go to the Janesville, WI location ask for her by name!
My wife and I purchased furniture at the Ashley home store.David was our salesman.We were very indecisive and we're in the store, Multiple times for multiple hours.Dave was very patient-friendly and fun to work with. ended up getting exactly what we wanted. We enjoyed Dave thoroughly. Recommend him as a salesman looking for something? ask for david!
We had a great experience yesterday with Natasha. She was very friendly and helpful. Went today to order my new dining room table and got great help again. Thanks so much for all the help.
About a month or so ago my husband and I stopped by this store a couple times to shop for a new couch. All the employees were friendly and willing to help. Chris especially made it an easy process when it came to purchasing the couch we chose. The couch was delivered and it’s was exactly what we needed for our new house. Over the past month, it’s proven to be great quality and very easy to clean when needed! (Huge plus with pets!). Very pleased with the product!
Very good experience at Ashley of Janesville. Tony was fantastic
Bought a washer and made a delivery date, no show, and no contact from Ashley, so I contacted them, made a 2nd delivery date, and still no show and no contact from Ashley at all now I want my money back an go with a different business they are a Crooked business ! don't do business here
Thanks Chris and Jason for all your help! Much appreciated!
Delivered damaged furniture, I saw the damage on both pieces shortly after delivery was done. Now I’m stuck with a restocking fee or already using a warranty hours into my purchase. Update: the owner response is generic. I reached out again, they have no interest in keeping a customer.
Sheridan is a wonderful room consultant. I told him what I needed, and he made sure I got what I wanted. Excellent service.
Natasha was great! Good experience!
Chris was very helpful and demonstrated exceptional professionalism.
Natasha and Tony G. were amazing! They both made it such a stress free, no pressure experience
Thanks Zach and Chris!
Chris was amazing and helped us pick out our new furniture. Good job. Jonathan, Steven, and Devin delivered our new furniture today, and we were very impressed by professionalism and courtesy. They made sure everything was in place and operated properly. Between Chris and your delivery team, we had an exceptional experience.
If you looking for fairly priced furniture, and a fun helpful sales staff, Ashley store is the place to go! David was especially helpful in making sure I got the best price on the table I was looking at. Fantastic furniture buying experience.
I'm a college student who got a sectional wedge for free. David was very helpful and let me borrow his tape measure to figure out how to fit it into my car. Best furniture store experience ever!
Chris was great at his job! Highly recommend!!
We walked into the Janesville store and were immediately greeted by Chris Sheridan who was very friendly and helpful, allowing us plenty of space to shop. We purchased a beautiful dining set and the entire process went so smoothly thanks to Chris. His knowledge of the products was very impressive. We chose to pick up the dining set and when we showed up to do so, the crew at the loading dock including Dalyn was amazing. Everything was carefully wrapped and ready to go as it was a rainy day. Their careful, precise loading was refreshing. This could not have been a better buying experience....true professionals. We will be back!
Zack was awesome in helping us find what we were looking for.
Great customer service
Chris at Ashley has great Dad jokes, but kidding aside heard us on all the features we are looking for!
Chris is awesome! Go see Sheridan!
TIM HAS BEEN DOING GREAT JOB WITH FIXING MY FURNITURE AWESOME PERSON. A++++++ I also wanted to say I'm very very disappointed in the 3rd party warranty company they have been to my home multiple times to replace parts on my couch and chair and back in April started having issues with side of couch buttons getting hot and smelling something is burning Ive asked to have it replaced under warranty since April and getting now where very fraustrated as I have given business to this company buying new furniture for my mother and then helping my client get new furniture to not be taken care of myself very upsetting and disappointed. This was the last furniture my husband bought me before he passed away due to cancer and I don't want to get phone call my house burnt down due to my furniture as my home is where we raised our boys and have all our memories. Janesville Store has been helpful but sometimes don't hear back for a week or longer til I reach back out. Then warranty company sends wrong parts or defective parts so guy comes and can't do the work. Remind you have NOT sat in my recliner chair since 3rd week of April part just arrived and can't come for 2 weeks to install it, also was told by person or persons at warranty company multiple times just unplug couch so I'm just not suppose to be able to recline and relax. USB PLUGS have been used maybe 15 ish times in 3 years and every time you use it a time or couple times it quits working so thwn new parts need ordered and several times mine went out right away and and or when got parts were bad repair person has had to take parts back due to wrong part or dont work.. GAVE THEM A 5 STAR BEFORE BUT LOWERING TO A 2 STAR as nothing has been taken care of shouldnt take 2 or 3 months to get a part and if so something should be done if cant use what you bought. Things are made cheaply now and don't hold up.
Thank you Chris Sheridan for being easy to talk with and knowledgeable about the products you are selling. We will definitely be back! Can't wait to use our new washer!
Chris Sheridan was very helpful, friendly, and got me a great deal on my sectional. He made the entire process smooth and easy.
Chris was funny and friendly even when he knew we were just looking and not buying.
Chris Sheridan in Janesville provided helpful, informative, professional and friendly service with timely updates for receiving our order. He even checked in to make sure we were OK with the assembly! We love our new kitchen stools and the sales assistance we received. We will be back. Thank you!
We stopped in to look at sectionals and mattresses. Chris was so helpful with everything. We ended up purchasing both that same night and walked out of the store feeling very confident with our purchase. Chris is definitely knowledgeable and he made the whole experience fun. The delivery on the other hand was an awful experience! Part of the sectional was ripped . We refused delivery on it and on our bed bc the bed was missing the legs! When they came back at a later date, the bed was fine but the one recliner on the sectional had a bad frame. They sent out a repairman and said it needed a new frame....uh no...we wanted a new piece totally. A new piece was delivered a week later. We are loving our new furniture, however still questioning the quality and will never purchase from Ashley furniture again!
Chris Sheridan did an amazing job! I went everywhere is Southern Wisconsin and Northern Illinois and by far Ashley in Janesville had the best selection and I was given the best care. Thank you for everything. I can’t wait to sit back and recline on my new sofa!
Great experience, great customer service. Thank for our New home!
Tong G was amazing to work with! He definitely went above and beyond to help us achieve our goals with the purchase of a new mattress and adjustable frame! Thanks so much Tony from the block!!
Chris was a winner in our book! We are very excited about our new living room set! Grateful for his help.
Come see Chris for all your home needs. He listens to your wants and needs all while keeping you laughing
We were looking for a sectional couch and started at a different store in Janesville. Not finding what we wanted, we went to Ashley - David was super helpful and took the time to make sure we purchased exactly what worked for us. The furniture was delivered a week ahead of schedule- great experience start to finish!
Me and my fiancé were looking for a new couch and we were lucky enough to get paired up with Sheridan, not only did he make us feel confident in our purchase but provided knowledgeable and amazing service as well. On top of that our furniture is arriving sooner than we had planned! Amazing experience overall!
Michael was helpful and very knowledgeable on the product/selection available. I highly recommend this location!
amazing service! we got helped by Sheridan and found a perfect couch and rug for our place!
David was AWESOME ! Helped us find our new couch and was such a nice guy to talk to ! Made the entire experience super easy and we’re so excited to get our couch in the mail.
My husband and I purchased our furniture here when we moved here in Janesville from Michigan in 2020. Our sales rep was Dave, he's so nice and very professional, he helps us find what we were looking for. We always asked for Dave whenever we came by to see if they have something that we are looking for, 😊😊😊
Chris was extremely helpful. Decided on a beautiful couch that we love
Had a wonderful experience finding our new furniture. Wouldn't have been possible without Maria! Highly recommend coming!
Stopped and worked with Maria (smiley). She was super friendly and checked in with us at all the right moments. We very happily are buying our furniture from her. Thank you so much Maria!
Friendly and knowledgeable staff. Pleased with the items we picked out. Chris S. helped us a ton.
Maria was great.
Tony was very nice and helpful
Chris gave outstanding service!
Chris S. Was very helpful to me and my mother with her purchase of new living room furniture!
Never buy anything from these crooks. The quality of the merchandise is horrific. I will never, ever purchase anything from this company! I purchased a dining room set and the quality of the table was pure junk!!! I spent extra money thinking that I would get better quality but that does not work when it comes to Ashley!!!! The quality of everything in that store is rotten!!!
Over the last few days my wife and I stopped by this store a couple times to shop for a new couch. Each time we were met with friendly faces and helping hands. Thank you to Chris for helping us today to make an informed decision and for making it an easy process. Overall, it is a nice, clean, welcoming store!
Chris Sheridan was a great assistants and helped us set up the perfect mattress and bed frame to go with it
Everyone was very helpful! I know I’m going to love my new bed! I looked at a couple beds, and I knew this was the one I wanted.🤍 Thank you!
Great customer service!
I would not recommend this place to anyone and I will never buy anything from this place again! I spent $4762.25 one 2 items a mattress and a tempurpedic adjustable base. I paid for everything and left thinking everything was under control, but then I get a call saying the adjustable base is discontinued and would I mind getting a floor model? I agreed as long as it was the exact same one and everything worked on it. I was assured it would be and the warranty would still be the same as a new one. Delivery day was a nightmare, communication has been a nightmare. When I finally went to set up my tempurpedic smart base, I found out they gave me the wrong model and it was not the smart base, I thought I ordered. Also, while setting it up I had to do a google search on how to do it because there was no manual included with the floor model. I contacted the person who sold it to me and was offered the part that was needed to make this into the model I thought I was getting, which this person had won. I got a whole $300 off of a 5 year old floor model that was not the model I ordered. They had no problem charging me the whole price for the new and improved model minus the $300. When I went to go pick up the sleep tracker, the manager was there and told me he would relook over my account the next day and give me more of a discount and they would give me call to make sure I was able to install it myself. No call, no discount, nothing. Plus, the sleep tracker that was given to me was also not the correct one, it is supposed to be the Sleep Tracker AI which monitors your sleep and then if it detects you snoring it is supposed to automatically raise your head. I feel totally ripped off on this deal and they do not care at all about their customers, just how much money they can make. Run from this place and do not look back!!
Great service and it went smooth.
Came in just to look at buying bedroom furniture. Tony helped us find the perfect bedroom set. He was very professional the whole time we were there!
Great store and I’m glad I ordered my furniture from Ashley’s !! All the sales people are awesome and the managers are great thank Mike !!
Tony G. was extremely helpful at ordering a piece of furniture for us that we had found online. He was able to show us a very similar piece of furniture so that helped us make our decision. He was very efficient and not pushy. We really appreciated his help and recommend him to anyone looking for furniture.
Chris was the best helping us to find a new matress
Our salesperson Chris was phenomenal!
Wonderful experience with Maria! Highly recommend
Maria is the best!! Come and see her when you need furniture!
Chris was great and very helpful!
Darius was a great salesman, very helpful and willing to make sure I had what I wanted.
Chris Sheridan was very helpful and listened to what you want and will point you in the direction that you need. I found what I was looking for and told my my options and he cares about what you want and does not try to get you to buy what you don’t need or want. Will definitely come back then something is needed.
Mary Kate had great customer service, she really took the time to set me up with the best bedroom set. Her attention to detail is great!
We were at the Janesville store. Great prices and Mary Kate was a wonderful sales associate!
Natasha was awesome great help
Be aware of false advertising. I paid for and received a confirmation number for a dining room table online. Later that day they said they had to refund me or I needed to buy something else as the table isn't available - in this state. So it was available but not for me...
Darius was wonderful, attentive but not pushy. We hadn’t planned to purchase today, but it was too good of a deal! The experience was seamless and easy!
Chris the salesman very helpful and a cheerful person. Enjoyed are visit there at Ashley.😊 And now we will enjoy are new couch!
We were greeted by Mary-Kate when we walked in looking very festive in her Santa hat!! She was so much fun to work with has we hunted for the prefect recliners for both my husband and myself. We got to talking about mattresses, so we ended up doing a mattress fitting/test. It was a good thing we had Mary-Kate working with us. She was so helpful and answered all of my crazy questions. So we went in looking for recliners and came out with a mattress too.....So hopefully now I will finally be able to get the sleep I need all thanks to Mary-Kate at the Janesville WI location!!
Chris is the man! He went out of his way to make us feel comfortable buying a mattress. We will definitely be back!
Bought a new mattress on Black Friday
Chris was awesome! Would never go to another sales person.
Awesome sales guy. Very patient with my crazy 6 yr old.
David was great, he didn’t pressure us but was available for all of our questions.
Dustin was absolutely fantastic and I finally have the living room I've been waiting years for. All the staff we interacted with were phenomenal but we gotta give huge thanks to Dustin for his patience, humor, and tolerance for our antics!!! Thanks Dustin! Thanks Ashley! Didn't meet her but she did provide some pretty nice furniture...
The gentleman who works here, Tony Gonzales, was very friendly, helpful and professional. He helped us find the perfect couch and loveseat for our home. I will recommend him to everyone looking for new furniture for their home.
Had the greatest experience at this location! I had a different kind of situation and Dustin the salesman that worked with me was amazing. He listened to what it was I needed and didn’t push anything that I didn’t say I was looking for. Very personable and efficient; I actually live in the Green Bay Area which is about two hours north from here, and due to the great hospitality and experience that I was provided with. I will now, no questions asked continue to go through Dustin for any future furniture needs etc.. Thank you Dustin for being so great and thank you to this Ashley's location for having such a great team and team members!
Mary-Kate was one of the best sales associates I have ever worked with in any situation of purchasing something new. She was willing to go above and beyond to work with us via phone to work out details of our purchase. Aside from that, Mary-Kate and the store manager worked to make us happy with the promotions we could receive and provided insightful information about the protection plan, which we ended up deciding to add to our purchase! We will be referring all of our friends and family to this location of Ashley Furniture, specifically to Mary-Kate if possible. It was so refreshing to work with a sales associate that was personable, relatable, and genuinely concerned about the best choices for our little family.
Darius at the Janesville store is absolutely amazing!! Super supportive and friendly without being pushy. He listened and helped us get exactly what we wanted!! Highly recommend!!
Wonderful experience
Built a new home using Veridian and moved in 9/20/23. I used Ashley Appliance Mart a trade partner with Veridian Homes, huge mistake. From day 1 my GE gas range fan was noisy so I contacted my personal builder and he submitted a work order on 10/02/23 to Ashley for service. On 10/11/23 a Ashley tech came and performed diagnostics and the oven kept blowing his app equipment out. He said he would order a new fan and mother main board. At this time, I had no working oven, just the range top. Ashley came again on 10/25/23, two weeks since last visit. Technician tore half the range apart to replace fan and main board, took 2 hours. All put together and technician tried to set clock and oven went into broil mode! The technician said he needed to order the front panel board. I was told by Ashley that the earliest they could send a technician would be 11/07/23. That would leave me without an oven for 28 days and I told them that's unacceptable! I asked them to overnight the part if needed, no response. I emailed my Veridian team and the President of Veridian asking for a new range as I felt I had a lemon. On 10/27/23 a representative called me from Ashley which is located in Steven's Point and that is where their technicians are dispatched from as well to service Madison and Milwaukee. Now how dumb is that? The Ashley representative started the conversation and said he was good friends with the president of Veridian, who cares? He continued to give excuses and then told me the part was in transit as we speak but could not track it! If so, why until 11/07/23 to repair? Greg the rep reminded me of the salesman I bought my first used car from. I have zero confidence he was truthful. He told me 5 times they won't replace the range and offered a cheap counter top toaster oven, how insulting! I told him that I ordered a new range from Grand Appliance and they are delivering it the next day, now that's service! That same afternoon I received a call from David Simon the president of Veridian. He was very apologetic and felt bad but offered no replacement range only the same cheap toaster countertop oven, again another insult! I told him Ashley is a horrible trade partner and an embarrassment to customer service. When I contracted my home with Veridian I Chose Ashley for appliances because I received an appliance allowance which I doubled my allowance and paid out of pocket for upgraded appliances. In essence it didn't cost Ashley nothing to replace my defective range. Since 10/27/23 I have not heard from Ashley or Veridians president, radio silence. I guess they really don't care if they don't hold to their home owner's warranty. I wasn't asking for much, only a working oven range. I have my new range, another $2,300.00 spent that I would have preferred on handicap equipment to make my life easier. I felt compelled to expose Veridian's and Ashley Appliance Mart to others that Veridian and Ashley do not care about customer service! I recommend new Veridian customers avoid the small appliance allowance and go on their own to a competent appliance vendor. I pray my other appliance package holds together! I will still tell my story on other social platforms to warn others. Mr. David Simon of Veridian and Ashley Appliance Mart I am waiting for my refund. Happy Thanksgiving!
Amazing!!! Always so helpful! Maria is the best!
Chris Sheridan did an amazing job helping me and my husband today. Thank you
Maria was great very nice
Mary Kate at the Janesville WI store was absolutely amazing! She welcomed us in, told us about special offers, and took time to help us customize our couch set. She picked colors that will accent our home perfectly and helped us find matching tables to go with the couch. I even gave her my number and will be reaching out to help us finalize decorating our new home. Today we made a new friend while buying awesome new furniture. If you go to Ashley in Janesville, ask for Mary Kate, you will not be disappointed.
Thank you Chris and Mandy for the great customer service! We can't wait for to have it delivered.
Chris Sheridan helped us with a dining room table and chairs. He went above and beyond for us. We will definitely be back...
My fiancé and I stopped by the Janesville store today our first time there and we had such a lovely experience from the moment we walked in the door til when we left due to room consultant Mary-Kate Keena. She welcomed us helped us while we shopped and while we checked out she was sweet, knowledgeable and made the whole experience fun! Mary-Kate you are so appreciated thank you! We will be back!
Tony & Sheridan were great today! Very helpful and informative! I’ve always been skeptical of Ashley but we had a very good experience today! Got a sick boujee couch and loveseat! Thanks guys for a positive experience!
Chris Sheridan was a great salesman! Very friendly & easy to work with! Highly recommend working with him!
Went in today with my girlfriend in search of a couch. We were greeted and helped by Chris Sheridan. He was super helpful and very personable! He even showed us pictures of his cats! I recommend talking to him for all your furniture needs!
Very helpful staff at the janesville store. David was extremely helpful and maria was sweet to assist in answering our questions.
Chris Sheridan was a great help in finding my new bed!
We were looking for a very specific piece of furniture on very short notice. We called, and Chris Sheridan was very responsive. He worked with us via text message to ensure he had what we needed. He then made arrangements for same day pickup on a Sunday. We went to the store and we were greeted and directed immediately to Chris. The transaction was quick and painless, and they met our needs. Excellent customer service from start to finish. I would recommend.
Sheridan was very polite and helpful tonight!
Sheridan was awesome no complaints
Very happy with the product that we purchased, both quality and price. Our "Room Consultant" Maria Haynie was fantastic. She was very professional as well as personal, she was also very knowledgeable and understanding of our needs. She made the whole experience enjoyable.
We went into Ashley Furniture in Janesville searching for a dining room set and some living room furniture. We were greeted and helped by the most amazing consultant we've ever had the pleasure of working with! Tony G was polite, respectful, patient and very knowledgeable of everything he showed us. He helped us find the perfect dining table and living room set! We will definitely be back and we highly recommend asking for Tony G if you visit the store!
The extreme patience & knowledge of Salesman Tony G, Denise, wise senior sales person, Store Mgr Mike Gondreau in Custom ordering several thousand $$s worth of furniture was treasured by us. Ask 4 these extraordinarily caring staff !
Chris was wonderful to work with!
We have had the best experience with Chris aka “Sheridan” at Ashley Furniture! He is a true sales professional who has the customer’s wants and needs at the forefront of his mind. If you are looking for a personable, knowledgeable and dedicated person to help you with everything furniture related, he is your guy! Thank you, Chris! We appreciate you! 👏👏
I stopped in September16th to look at the Bedgear pillows. I was greeted by Michael S. and he was very helpful in selecting what size would work best. He knew what he had in stock for me and listened to my needs and concerns for my own pillow and for my daughter. I was given the opportunity to try the different sizes out and we have slept better than ever with these purchases!! We will definitely shop with Michael again.
Excellent experiences with both Natasha and David D., they are friendly and know their stuff! We love the quality of the furniture and the wonderful service. Highly recommend!
We were helped by David and I gotta say I don’t think we’ve ever had a better furniture shopping experience. Highly recommend!
Went in today needing a new couch and stools. Maria was AWESOME. Great personality and made buying an expensive item stress free and easy. Will definitely be going back!
I want to thank Anthony Gonzales for helping us find the perfect lift chair and our new dinning table. Tony did an awesome job. Thank you again.
Mary Kate was an amazing sales person and I would recommend you to buy from her. She was very personable and was very good at laying out all the details for us.
My parents called me today gushing about their experience with Christopher Sheridan who took great care of them as they purchased some stools for their kitchen island. They said he was extremely knowledgeable, helpful and kind. Funny too. I appreciate him taking good care of them. Keep up the great work!
Maria was amazing! She gave us our space while also being right there when we were ready or had any questions. She had a perfect mix of professionalism while still being personable. I came here as my “just in case” spot and left with a couch I love!
Tony was a tremendous help while selecting our new furniture. He helped talk through multiple options and gave us time to think and consider what is best for us. Overall, it was a pleasant experience and would definitely shop there again.
Chris Sheridan at the Janesville location was great to work with. Friendly, knowledgeable, and really helped me get just the right stuff at a deal Im very pleased with. Thanks Chris!!
Tony G was extremely helpful today. He really went the extra mile!
Awesome place! Mr. Sheridan was a great help. Not pushy or disrespectful to the needs I had. Good stuff, highly recommend.
Maria, did good job, and took time to explain and show the differences in mattresses, and let me see what would be best option for me, without being high pressure.
Maria Haynie was extremely helpful and did everything I could have asked to assist me.
Ask for Michael, he was great helping me and my partner with two different taste find the best fit for us both! he was very patient and quick to answer all our question and show us all our options! the store manager was also so amazing to help out and get us in and out of the store quick and easy! will definitely return back to this store for future purchases!
Chris Sheridan was greatly helpful. Found a mattress for our camper and a wonderful couch set!!!! Love the zero gravity feature! Would def recommend asking him for his help!
Chris was very respectful and relatable, great customer service.
It was great,Chris Sheridan is the person to call on when looking for furniture, loved doing business with him.
Great store! huge selection! Super nice employees/salespeople, Especially Maria Haynie! Definitely go see her if you're looking for any new furniture. She's patient, non pushy, and is extremely helpful and knowledgeable to help you find the best fit for your needs/home! Highly recommended her!
Chris was awesome funny and no high pressure sales pitch which was refreshing
Great customer service! Thanks to Chris for all your help :)
Chris Sheridan was great, answered all of our questions and was very helpful!
Our sales person was very helpful and he was very knowledgeable and honest. Thanks we saved over $150.00.
Chirs was amazing and helpful. He really cared about our future and was interested in what we needed. He was knowledgeable and knew the answer to every question. 10/10 will be back because of him and the amazing furniture.
Thank you so much Chris Sheridan for you amazing costumer service! When shopping, Chris was extremely helpful and charismatic, not to mention hilarious. Made our shopping one to remember! Anyone planning on visiting Ashley Home store should consider requesting Christopher Sheridan.
My sister and I were in your store today. Michael was working with us as we were looking for a Bed he went above and beyond giving us information on different styles was very helpful. Thank you Michael. Karen Nightingale
Very responsive and quick service. Will be back for my future purchases!
Dustin Cooling is an amazing person to work with! If you need to add one piece or an entire house he’s your guy! He just helped up furnish our entire new home for a fraction of the cost at the local competition!
Chris is an awesome salesman!
Very friendly and helped me find everything I need at a great price. Mary Kate and Chris Sheridan are amazing associates!
Dustin at Ashley in Janesville, WI was wonderful to work with!! Greeted us as we came in, funny, knowledgeable and just the right amount of persistent, not pushy. 🙂 The delivery guys were also great!! We love our new furniture and would recommend Ashley Furniture to friends and family.
Perfect, hit the perfect saleswomen, Denise, who knew her stuff.
great selection and friendly non-pushy sales staff :)
Had good experience with sales staff, was kept up to date on delivery of product and delivery staff was very good.
I have not had new furniture ever! usually getting friends furniture. The experience with this purchase was the service was top notch, she explained everything to us in detail. She gave us our own time and didn’t hover around us. Priced perfectly and also a very clean store. I recommend that if you have never been to an Ashley store you’re missing out!
Maria was amazing! Highly recommended her services.
The manager lead us to Maria. She was ABSOLUTELY wonderful, just a beautiful person inside and out. When my husband expresses pleasant interactions with people, that’s even more confirmation they are good people. That’s Maria, just good people. We went back to close our purchase and the manager just naturally pleasantly spoke as he was helping another customer. Even the greeter and other sales associates were very pleasant. Maria helped us get what we needed within the budget we set and she was not trying to up-sale us on something we didn’t want. Thank you Ashley Furniture in Janesville, WI!!! Humbly, Vanessa
We were very pleased with the service and care we received today from Atticus Peterson. He displayed great patience and kindness toward my 83 y/o mother while she carefully (and painstakingly) selected a mattress. He showed genuine care as he listened to her needs and concerns and made educated suggestions that were not at all pushy or “salesy”. He’s very personable and easy to work with. Thanks Atticus!
Chris is awesome. One of the best salesmen I’ve met!
I am very pleased to write that Tony Gonzales did a fantastic job helping me with finding the sectional that I am anxiously awaiting!!! He was extremely polite, knowledgeable and helpful when it came to measurements, creative ideas!! He took his time with me and explained every question I had. I highly recommend you ask for Tony when you visit the Janesville, WI store!!! I’m beyond pleased with his services🙌😊
The service we received from Dustin C. Was great! He took the time with us, answered all our questions plus some, explained warranty in detail, etc. I recommend Ashley Furniture and highly recommend salesman Dustin C. He was not one bit pushy! He cares for his customers. Thank you Dustin
Chris Sheridan and Kyler were so amazing with the whole purchase! They joked around and kept you interested! Thank you you two!
Came into Ashley looking for some accent chairs and living room tables. Chris greeted us as soon as we walked in the door and was extremely helpful finding exactly what we were looking for! He was very knowledgeable and his sense of humor made the furniture buying process exciting! I would highly recommend him to anyone looking for furniture.
We bought a couch and chair and was assisted by a knowledgeable and nice man named Tony G. He was respectable and helped us pick the furniture that suited our lifestyle and needs. I highly recommend Tony G. as a great salesman that does not pressure but allows you time to figure out what you need. Will use Tony G. in the future to help us with our needs. Thank you Tony!!
David is wonderful!! Thank you :)
Maria haynie was amazing! helped me and my husband buy our 1st couch! Thank you so much
If your looking for the best sales rep, head down to Ashley furniture in Janesville and ask for Chris Sheridan! Chris helped me pick out a couch, he was very knowledgeable in the products. Very easy person to get along with, doesn't pressure you into something you don't want. Would recommend Chris 10 out of 10 times 100%. Overall very satisfied with the store, the products, and most of all the salesman (Chris) that I worked with!!!
Great shopping experience and quality furniture.
Excellent service!!
Pleasant sales person. Good selection and prices. Quick delivery.
I was assisted today by Atticus and Ashley. My experience was perfect. Atticus was great at picking out fabrics, helping me select the couch I would be happy with and taking the time to go over all the charges. Ashley was having a very busy day, yet she was right on top of all the paper work that needed to be done. I had an exchange to make matters more complicated and they acted like it was no big deal, which put me at ease. I would highly recommend Ashley Furniture for your needs.
Maria Haynie is fantastic. Very professional and extremely personable and explained everything .
Great!
Tony G.Was great sales person. He was so informative about all of the produts.
Atticus did a wonderful job of showing us exactly what we were looking for abd followed up with things for us. Looking forward to continuing to work with him on furnishing our home. Thanks so much, we really appreciate it.
Great service!
Natasha was very friendly but not overbearing. She checked in with us but let us have time to explore. She made the purchasing and delivery set up easy.
Atticus was extremely helpful and took his time with us deciding on a mattress! He wasn’t pushy toward one over the other and was more concerned with us leaving with a mattress we would be happy with for years to come! Thank you!!
Worked with Natasha in the Janesville office. She was absolutely amazing to work with. From helping to figure out what style we wanted to the signing. Would 1000% recommend her. She is top knotch.
Mary-Kate made was the best! She has a great personality and very personable and authentic. For starters she took us seriously. As young buyers, we find people didn't engage and take us seriously, whereas she did. We went to countless stores and have been blowoff and asked what item in the clearance we wanted when that's not the case. I will be asking for her when I come back. She listened and understood what we were looking for and had an answer and solution for every problem I had. One of my favorite ideas She had was customizing a sectional and removing parts we didn't need to fit our limited space. We were losing our hope on buying a sectional until Mary-Kate brought that up. She was never pushy and gave us plenty of time and space to sit and think things through. I strongly encourage asking for her because you won't find that kind of help anywhere else. Get your fabric protection because "what's a piece of mind worth".
Terrible customer service. It’s been 3 months since we bought our furniture. We had several issues with the furniture and the delivery. Still waiting to hear back from their customer service on how they are going to fix this.
We recently purchased new furniture for a home addition and we were so fortunate to have Natasha and Atticus helping us out. It was a long process for us to figure out exactly what we wanted and they were both very helpful and knowledgeable. They were also very patient as we changed our mind a few time through the process. Their customer service skills were above and beyond.
Outstanding shopping experience
Dustin Cooling was very helpful and professional. Would absolutely recommend him if you are searching for furniture!
Dustin was great very helpful
I've been looking for a sectional sofa for over 6 months, and I found what I was looking for here. The only one they had left was the floor model, so they gave me a very nice discount. This will be the 1st place I look next time.
The salesperson are two pesky I came to look at furniture and I had a lady stuck on my tail the entire time I just wanted to look make my own decisions.
We have made two trips to the Ashley Home Store in Janesville, Wisconsin. On our first trip, in March we purchased a number of different items for our new home. Our sales rep was Zachary M. He was very patient with us and gave us some suggestions and we were pleased with our purchases. Two months later we went back to the same Ashley store and were happy that Zach was working at that time. Again, he helped us with our selection and we purchased a really nice piece of furniture. We are very satisfied with the customer service we have received at this store and would definitely recommend it.
My mom and I decided to go to Ashley after checking out a couple of other furniture stores in the area, and I’m SO glad we did! We were greeted by Emily, who was nothing short of amazing! She asked a couple questions to give us a better idea of where to look. She didn’t badger us about looking at things that were “out of budget” and was so helpful at offering suggestions. Normally when I go shopping (especially where commission is involved) I am followed around the store making me very uncomfortable and not so eager to make a purchase. Emily gave us space to walk around and take our time but would also check back in every so often if we had questions, or needed help price checking. I have never had a better experience than this! We stayed within budget and we left feeling so happy and satisfied with our whole overall experience, and we owe majority of that to her! Very very pleased and will recommend in the future.
Denice was fabulous! She understood exactly what we were looking for and helped us find the perfect match! We were willing to wait a couple weeks for our furniture but some how she managed to get it to us sooner! I highly recommend and we will be returning for future purchases!
Amazing experience, thank you Natasha!
Jenny at the Janesville atore is A+ in my book. I needed a lift chair for my husband in a limited time period and she helped achieve that. Delivery drivers were awesome also. thank you
Tony and Dustin were awesome!
Very welcoming store Dustin my sales person very knowledgeable and good sales spirit and will shop back with Ashley furniture
Emily did a great job helping us find a bed perfect for our needs on a price point we wanted to be with! We also had our 7month old with us so it can always be a challenge and she did great working around a baby being fussy and feeding while bed shopping!
Tony and Mike were simply amazing to work with!!
It seems like the store holds their team to high standards and they do a fantastic job of making sure costumers feel like they’re taken care of!! The sales associate Maria was so polite, she left us space to freely look around but stayed easily accessible for help, answered every question with a smile, and even has reached out to see if we’re satisfied. It’s so refreshing to come across such a friendly team, I highly recommend!
It was a pleasure working with Maria Lynn Haynie, she made me feel welcomed and appreciated. She went above and beyond to make sure I was comfortable with my bedroom set. Thanks Maria see you next time.
First time ever at Ashley Homestore. I am blown away. I was greeted upon stepping into the store. I was handed a flyer for a 4 day liquidation sale. Me being curious, I went to check up on things that just caught my eye. Natasha is awesome! She's very friendly and cheerful. Not once did I feel a sense of pressure to buy anything. It just came naturally. She helped me through financing and stuck with me till the end. She is very well informed on all the services and incentives Ashley has to offer. Natasha will definitely be my go to for future purchases. I cannot thank her enough. I hope she sees this. She deserves praise after a job well done.
Great sales person, Atticus took great care of my wife and me. Made sure everything was in place and goid to go.
Came in this morning (Janesville location) to look at barstools with my hard-of-hearing elderly parents. Aticus was great with them! Thanked dad for his military service and got them a good deal. So impressed, I came back later that afternoon and got a couple of accessories for myself. Thank you, Aticus.
Michael was very helpful and patient! Great salesman
Michael is was extremely knowledgeable and helpful. Gave us a ton of options and really listened to our needs. Very friendly and reliable. Didn’t feel pressured at all. Definitely recommend working with him.
Great customer service
I went to the Ashley Store in Janesville Wi to buy another mattress exactly like I already had in our guest room. My Mother-in-law stayed with us for a few months and she never tired of telling ou how wonderful the mattress was. Long story short... I bought her one of her own.
we went to numerous mattress and was not satisfied. so we went to ashley and natasha was amazing! she was super helpful and ended up landing us in a tempurpedic that we fell in love with!!
David rocks! He helped us find the perfect items for our new home.
The selection at this location just looks cheap in comparison to what they have at the other furniture store nearby. The person at the front had no idea what I was looking for even though we showed him a picture. If you are a recently graduated college student, they have some items in the far back that are of great discount, I would come here for those items, but nothing else. They have some great reduced price items are people that are just starting out....not looking for anything perfect for their home, but just something that will do.
Natasha is the best, so helpful, smart and kind! I would ask for her any time you go in!
Need to give zack a rays he was so kind and cool
Atticus was the best rep
Went searching for a recliner that wasn't oversized, was a rocker and recliner and went to the Ashley store in Janesville. Colin pointed us in the direction of their custom made section and that's where we found the perfect chair and decided on chocolate for the color. Thank you Colin
Best experience in last 15 years. Went in looking for a new mattress and ended up with a whole set plus more!!! Dustin was amazing and Emily helped the first day and was super informative. Both of these associates customer service skills are top notch. Will definitely be back for our living room set.
I worked with Edgar. He was patient and paid attention to what I was looking for. We were even moving pieces around at one point so I could better visualize my options. There was a lot of back and forth from my end but I never felt rushed. He wasn’t pushy and was very knowledgeable. Even after the sale he’s continued to communicate with me and keep me updated. Great experience- can’t wait to get my new furniture!
Went to Ashley tonight to look at a kitchen table and ended up with a bed and a sofa table too! Atticus was our salesperson and mike the manager were just awesome! Spent 3 hours with us helping us decide and giving us lots of options. Never felt rushed or pressured at all. This is our second big purchase as we also bought our sectional there about a year ago. Always a great experience. We will be back for bedroom furniture next!
Looking for a mattress and David was knowledgeable and gave us time to look and try out what would work best for our needs.
Natasha was incredibly helpful and resourceful. Our experience was terrific, definitely plan on returning!
Tony was a very good and respectful salesperson. He gave us the space we needed and was there as soon as we needed help. He answered all of our questions in a timely and professional manner. I would definitely recommend.
Great experience. We were helped by Zach, who was very helpful and not pushy at all. Helped us find a great recliner. He answered all of out questions and helped us find what we wanted. My mom purchased a couch there a few years back, and she is very happy with her purchase so that is why we went there. Recommend.
I wouldn't buy my furniture anywhere else! If you want a great shopping experience, stop in and let them help you!
LET THE BUYER BEWARE....
Great environment, friendly and humorous staff! Atticus and Mike did a fantastic job making the process smooth and as stressless as possible! Great work at this location👍
Atticus was super helpful and took the time to listen to my needs when inquiring about a new mattress! Hands down an amazing individual at Ashley! I would recommend family and friends to visit.
Wow- such a better experience this time around. We were very turned off a couple years ago trying to buy a mattress , but we returned and had such a good time! We would hands down go back and work with Maria! She was so nice and informative:)
Went in to look, mainly to see if I found something that I liked that would fit the space that I had available. Atticus was amazing! Showing us options that were available. And just an all around great guy to work with. Amazing service and a great attitude. Thanks so much for staying late to assist with everything.
I went to the beltline store in Madison the store is huge! I cannot believe the amount of accessories they have holy moly! The sales people were all smiling and eager to help. Purchased my first brand new living room set yaaaay for me. My salesperson was wonderful Martha you are the best!! I know it took me forever to decide. I wish all places were this patient and warming as here. My next purchase is going to be a dining table. Wish them luck lol I will be in to see you guys real soon.
David was extremely helpful. Walking out very happy.
Had a very helpful salesperson. Atticus Peterson Made my shopping experience very fun and helped me find was I was looking for
Great service and knowledgeable staff.
The staff here was amazing! Very knowledgeable about their products.
So many things to see, so many lovely people to help you. Ashley's employees are kind and very helpful with looking for what you want, deal plans, and pricing.
Denice was wonderful at Ashley Janesville. She made the furniture buying process easy and very informative. My partner and I left with our dream living room furniture scheduled for delivery next week, we are so excited! Definitely going to be shopping with Ashley Furniture for many years to come!
My experience at Ashley yesterday was seamless. Great service and very nice product. Well constructed and made in America. So happy you are here.
Dustin did an incredible job taking care of us during our search. Go see him with any questions!
Someone answered all our ? Very polite
Lots of inventory and helpful sales people
Terrible and I mean terrible company. I ordered an entire bedroom set for my daughter, and on the first delivery only 1 item was actually not damaged. Everything else needed replacing. While I waited for replacement items to come, each week they pushed it back saying the new item was also damaged. After 2 months, they delivered the dresser and nightstand again. The nightstand had even worse damage than my initial item. They told me it wasn't there when they dropped it off and they would not fix it. They said it could not be taken back either. I took pictures right after delivery and sent them to the company as well, showing the damage. They are not willing to work with anyone and with my experience, could only deliver damaged items. Don't make me mistake. Order from a different company and save yourself the hassle.
We were looking for a new dining room table and chairs. We worked with Tony. He was great. He asked what we wanted and showed us numerous options. Tony took his time to help us find the right table and chairs for us. I would highly recommend working with Tony.
Micheal Schuster was amazing. Set me up with everything I needed. Delivery team was fast, efficient and very professional. In and out in less than 20 minutes. Great sales and delivery team. Well worth every penny
We started off with Dustin in the beginning and was satisfied with him we wanted to talk over what we could afford and what we wanted we came back and started working with Tony and helped out a lot in the end!
My husband and I spent at least an hour looking at furniture. You would think that at least once we would be greeted or asked if we wanted help by a salesperson. We were prepared to spend a great deal of $ for a new living room set, but decided to go elsewhere.
I have nothing but positive things to day. From being greated right away, no pressure sales, and great customer service once we decided what we wanted, the experience was great. Mary- Kate and the other staff that we worked with were very professional and friendly. Highly recommend!
Maria did a great job finding the right mattress! We are so happy with the process and the purchase! Highly recommend Maria!
Kelly, is amazing! Ever since we started shopping there in 2021 she’s been very helpful. We waited about a yearish to buy a bed and she was very patient, always kept us in the loop with deals, and we knew we wanted her to help us when we came back in and she did just that! This store is always so very helpful and welcoming! Before we bought our bed there we went to the slumberland in delavan and nobody greeted us, and, I work retail, when you need a sale you try for it and you try hard. The lady who eventually helped us just told us prices. That was it. The Ashley furniture store in Janesville had us try a pillow and mattresses and we truly found what we wanted and got amazing prices for all of it! So thank you for the wonderful customer service! Very thankful for you, Kelly!
Kelly worked very hard to get us just what we were looking for at the best price.
They have a great selection and Michael the salesperson was great in explaining all our options, telling us about the protection plan and letting us browse without feeling pressured to buy.
Store is Clean, furniture is lovely, employees are nice..it really a lovely showroom..
Beautiful showroom, friendly(not pushy) and efficient staff, easy and efficient delivery. Truly can't ask for more, we will certainly return for future furniture needs.
Great experience!! Very friendly, excellent customer service.
Excellent time there. Kelly was awesome
I do not recommend anybody buying furniture from this place. The sales woman sold us on how the couch we were looking at was such a high quality that movie theaters use the same products, and how the material although not real leather was better than leather and stronger than leather and more stain, resistant and more resistant to flaking or damage, we also had a five-year warranty and when we talked about the warranty, she said it was going to cover anything besides damage from pets. Well apparently she misinformed me or didn't tell me about the fine print notes that say they will not warranty the material from flaking are cracking We paid a lot of money for this couch, and we are very disappointed, and we will never shop there again for anything.
We liked our sales person but the happiness ended there. We ordered our furniture and had to wait a long time for delivery (roughly 4-6 weeks). Fine, it’s the holiday season. Then our sectional came and the love seat portion was broken and they offered to exchange it. During the 3 week wait for the new love seat we realized the sofa piece was ALSO broken, which was confirmed upon delivery of our new love seat. We were then advised that we would have to wait 5 WEEKS just to have someone come out and diagnose it before ordering parts or setting up the actual service appointment for it to be fixed. Spoke with a supervisor about just returning it for a refund they informed us that their return policy is 5 DAYS. What kind of return policy is that? They refused. Magically they were then able to diagnose over the phone. We called to schedule the service appointment for that and the guy rudely hung up after stating he would call me back. I waited 3 weeks and finally called back myself where I was told they’re still waiting on a date that it can be done. It has now been 2 months since initial delivery and the new love seat they delivered less than a month ago was also discovered to be broken. The quality of this furniture is junk and I could have gotten something at Aldi that would hold up better 💀. The Better business bureau is our next step since they are still refusing to take their junk back. We won’t be out a few thousand because Ashley can’t get it together.
We recently purchased an adjustable bed for my mother at the Janesville store. The salesman, Dustin, was superb in helping us find the best options with paying attention to the littlest details and comfort. Thank you, for going above and beyond, so greatly appreciated.
Kelly was great.
We purchased a bed and base recently. Zach our salesperson was wonderful to work with. He listened to what we were looking for and was knowledgeable on the options that were available. Zach was personable and friendly. I recommend this business and Zach's assistance. Happy with the sale offered for the new year. All items purchased were in stock.
Zachary was an excellent salesman friendly very knowledgeable with product information!!!! The whole shopping experience was GREAT!!!!! Everyone was welcoming and helpful!!!! We would recommend Ashley furniture in Janesville to anyone looking for furniture!!!! GREAT PROFESSIONAL SERVICE!!!!!
Purchased a sofa one yr ago, with an extended warranty. Due to delivery, having to assemble, I was not given instructions, myself to disassemble to fit through any door. ACCIDENTALLY, put a rip in it, while trying to move and my claim was denied! What good is any "accidental" warranty if it doesn't cover this???! - Also, took 3 weeks to hear back!!
Maria was great to work with
David is the man! Also, he has amazing coworkers who I seen throughout the store being very friendly and polite. Management was also a pleasure to work with. Definitely will continue to come here for years to come. 100% recommended
Bought a mattress. The sales guy really knew about mattresses. I'm a stomach sleeper so he directed me to 3 mattresses that would work for me. The mattress delivery was a week late so they compensated me for the inconvenience. Love my new mattress!
Great selection, Great quality and prices. Zach went above and beyond to help me in making my choices.
The people are great and the prices are very competitive
Emily is the Most friendly and knowledgeable sales person I've ever met. She let's you know what going on and keeps you inform. She great
Excellent service by Kelly
I wanted an adjustable bed and mattress but there are so many options out there including buying online. Camren James-Omernick helped us navigate the pro and cons of each type. We also got to try out many mattresses there, which one can't easily do online unless you return an order. It was easy to talk to him and he was very helpful. Our new bed should be delivered soon!
Maria was awesome at the store I would visit her again if I have furniture needs. Delivery and set up went very well also. The guys were great.
Mary Kate was outstanding! She really made you feel comfortable, relaxed, and no pressure. She gave options but the decisions were all mine. I would definitely like to work with her in the future.
Marie Haynie was outstanding with her superb customer service. Very knowledgeable and helpful. Made my experience ezzy peezy.
Morgan Dorsey is the absolute best, to work with! She is extremely professional, kind, sincere, AND so much fun to spend your day with!! And did I mention EXCELLENT taste! Thank you for being so patient, helpful, and making this such a stress free experience!!! HIGHLY RECOMMENDED!!! :)
Helpless staff! Claimed a queen sized is a single. Tried to upsell me at every turn. Really poor staff I walked out.
I was well taken care of at the store when purchasing a sofa and loveseat. On delivery, one piece of furniture was already damaged and the other received a tear while being carried up. I was told their repairmen will be by in a week or two to fix it. Unless someone wants the details, here is the short version: I furniture was delivered in 02/2022 and it is now 10/2022 and I'm still waiting for parts to arrive before I can schedule a second visit by the repairmen and I still have torn furniture. I would not recommend them based on their repair and delivery service.
Kelly Difiore was the sweetest person I’ve ever encountered with, she made our experience to purchasing a mattress amazing! she was very patient and offered us the best service and deals. If you ever want to purchase something at Ashely’s, look for kelly(: you won’t regret it, i promise!
Maria made the furniture buying experience easy and painless
I would avoid this place if you can. The employees I worked with (Denise and Emily) were fantastic. Everything else was terrible. I ordered a couch, bed, and dresser. After having delivery confirmed and I was told all 3 were in stock in their WI warehouse, I got a random text saying the couch was delaying my order by 3 weeks. Went in and talked with a manager who was rude and joked about how he could upcharge me $50 to sell me the floor model because of supply/demand. Eventually took the floor model at the same cost but had to manage transport of it on my own. Then I asked why I would still be charged the same amount for delivery of the other items and was told it’s the “standard white clove service”. Well that standard white glove service almost left my apartment building without dropping off my items. They had a delivery before mine in my building and went to leave saying they had no more deliveries for the day. I received an automated text from Ashley saying they were there to deliver my items but the “white glove service” was getting ready to drive away without delivering anything to me. I had to argue with them that they had my stuff. I would suggest people go to Janesville Comfort Shoppe across the street instead. They have the exact same Ashley furniture at cheaper prices, are more friendly, and deliver for free within 2 days.
Great salesperson. Natasha was so helpful and friendly went far beyond what I was expecting.
Very pleasant shopping experience, Kelly was helpful and knowledgeable
Device Cliffs was absolutely fabulous to work with and was so helpful and honest. I would highly recommend her if you stop in the store. I would diffently buy from her at Ashley again.
Delivery team all druggies
This lady is how sales people should be she is helping me through bad situations she is exceptional Kelly has went above as nd beyond
Zachary was very helpful and knowledgeable. He was patient with our many questions, and helped us find the right couch for our family and budget. He also was patient with our 2 young children who weren't so patient while we were browsing the store and making our decision.
The young man I had for a sales rep was amazing. Zachary from the Janesville store was a young man that was professional, knowledgeable, and actually listened to my very specific requests and made sure I got what I wanted. He found me the perfect pieces. I would highly recommend him to anybody that is looking for furniture.
I greatly appreciated Kelly D’s professionalism, knowledge and wonderful personality throughout my recent experience at Ashley Furniture in Janesville! I will definitely look for her on my next shopping adventure!
The sales rep Justin was a consumate professional. Listened to what we wanted. Showed us several things and closed the deal. In and out with no hassle. Thanks so much!
It is a nice store. I heard a customer who had an issue get it resolved while in store. Nice to see employeees working to solve problems.
Kelly was awesome. Found a great kitchen high dining table to match my existing chairs. Couldnt find anything close at the other stores, best part, it will be here in less than a week.
Kelly was so knowledgeable helping us find matching pieces for our living room and dining room. She made it super fun, the checkout process was seamless and fast. I'm going to say just go there, you will not regret it. They have beautiful artwork as well. We also had to go back for another item and was delighted to deal with three of the other employees there, and everyone is so friendly, knowledgeable, and it's just a great experience!
I ordered a mattress, they offered delivery in two weeks. Just before the delivery date, they pushed back the deadline a week. I took the day off work to be ready when the delivery came, and day of they kept pushing back the delivery timeline. At 7:45 pm of the day they'd rescheduled, after reassuring me all day that it'd be delivered, they informed me they'd never actually loaded it onto the truck that morning. Then they told me they wouldn't be able to deliver for another 2.5 weeks. Their customer support number seems to just be a voicemail where humans don't answer calls
Kelly did a great job of showing us appropriate living room and dining room furniture and arranging delivery within a reasonable amount of time! Her friendly demeanor and purchase assistance is the reason we keep returning!
We visited the Ashley Furniture store in Janesville to look at sofas. Salesperson, Justin Eddy, greeted us at the door. He was friendly and professional. He asked lots of questions and directed us to the best options available to us. He was very patient and understanding. We took our time deciding, and we never felt pressured or rushed. We recommend this store and Justin specifically. We'll definitely shop there again!
Pushy sales people, went there for specific item and they kept saying it's a low end model that I need top end price difference of thousand dollors won't be going back any time soon
We had an amazing experience. We had just come from another store where the sales rep was rude and actually ignored us. When we walked into Ashleys we were greeted with a smile from Kelly Difiore and we felt welcomed right away. She helped us with all of our questions and made us feel like we were important. When I returned home I found something we ordered for a less price and contacted Kelly. She texted me back immediately and said she would refund the difference. I do not think I have received such great customer service in years. If you need furniture I would highly recommend you stop by Ashley's and ask for Kelly! You will be in great hands.
Michael was amazing to work with. He was extremely knowledgeable, and helped us make the best decision for our home. We are very excited about our new sectional & bed!! Michael was also able to get us our furniture within 2 weeks of purchasing. That’s saying ALOT these days. When you go, ask for Michael!! He will make you feel like family :)
My daughter has been waiting since October for her order to be delivered it is now april
Salesman said he would honor sale price because I was initially overcharged. Now that I'm trying to receive the credit, can't get a response from the store or corporate.
Darin was so helpful and patient. He really listened and understood what I was looking for. Thanks!
Ordered couches back in early November & was told they would be delivered in January. Delivery got pushed back 4 months and on the day it was scheduled to be delivered I got a message saying the truck my couches were on would not be running..So delivery is pushed back another week and I’m not even confident I’ll be getting them then. I can confidently say I will never order anything from Ashley Furniture again.
We keep coming back to this store because the service is always top notch. Natasha is the best! She's always super helpful and knows the products quite well.
McKenzie was amazing to work with. My wife and I walked in knowing what we wanted and was accompanied with our two sons. They are ages 1 and 3. She made our experience very pleasant even though our kids were very interested in everything in the store. She even found samples out kids could keep themselves busy the whole time. I recommend McKenzie for and future purchase and we will be returning for our next purchase. We have been purchasing our furniture with Ashley furniture for many years and will be returning.
Salesperson was too pushy
Maria was a great salesperson. I found what I wanted and she finalized the sale. I got a good deal on a new sofa.
Spent a significant amount of money on new couch and barstools, back in January. They said they did not expect delivery until March, which was a little bit of a let down but we went ahead with the purchase.They surprised us by delivering earlier but couch arrived damaged. Called the store and was advised that new cover would be sent, for damaged area. They said to call to get someone scheduled to get the new cover on, so I did. I left 3 voicemails that went unanswered. Got tired of waiting around and called again. Once synonymous with quality and customer service, Ashley showed they only accel at overcharging for furniture they can barely get out the door, undamaged. I get it, things happen, but when I call customer service this is where you can make things ok. Instead, I have to listen to their excuses about being short staffed and why they can't give me a decent return on the thousands of dollars I spent. Never again, Ashley. If you can't deliver what you're selling in your store and you want to hire a bunch of empty headed automatons to repeat canned, fake apologies, then understand that I'll be looking elsewhere the next time I'm looking for furniture.
Do not recommend whatsoever. Staff in store is not helpful with dealing with issues and nothing ever seems to get done to fix my issue. My recliner got delivered over 2 months late and than it was broken and useless. I’ve had it for close to 3 months now still waiting on it to get fixed. A service tech came to fix it and showed up with nothing to fix it with. Customer service is impossible to get ahold of and the store just wants to sell you the cheaply made products and pawn your issues off to somebody else never to get dealt with.
My boyfriend and I moved in together recently and had been putting off buying a new mattress for quite awhile. We were nervous about prices and “pushy” sales people. Today we walked in to Ashley and were greeted by the friendliest staff. Our room consultant, Jeannie Dibble, was so sweet, patient, and knowledgeable. She answered all of our questions and made sure we picked the mattress that fit us best. Jeannie was marvelous!
was very happy, after spending most of the morning looking at furniture in janesville, stopped at Ashley Furniture and was impressed at the selection they had to choose from, and mckinzie was very helpful in taking care of our puchase, advise i can give is go to Ashley Furniture first, you will save alot of time, did i mention we also won 2 pillows the very next day, and these pillows are great, ask about the pillows, seriously get a pillow.
I needed 2 cheap mattresses and i called them..they had amazing prices and will deliver in a week! Cant ask for better then that!!! 5 stars definetly for the worker and the service!
I absolutely loved my experience! Zach did an amazing job and helped my fiancé and I for a few hours. We couldn’t decided between couches and there was a picture that had our wall color, so he took the picture down and put it behind each couch to see what would look better! I have never had an experience be so smooth and great.
This store has amazing people working there, who treat you like friends. The employees and store manager will get you the best deal/discount to get you what you need that fits your budget. And if that’s not enough…. Know Ashley furniture is high quality furniture that will last you YEARS & YEARS! No other furniture store in Janesville will compare in any way (I visited the other ones) So, Thank you for the amazing customer service and quality furniture!
Paid a great price for my hybrid Chime matress and it's absolutely amazing to sleep on. It lays atop a bunkie board which are both on a platform bed frame.
My husband and I were shopping around for a new mattress. Stopped some other local vendors before stopping at Ashley's we're thinking the quality maybe overrated as well big store national sales but we were wrong, we loved our purchase! The price was reasonable and the service was great. I highly recommend our sales gal Sarah Knilans she was knowledgeable and very professional. She made our shopping experience very pleasant. Sign Lisa & Don
Nice furniture,,staff kinda pushy,,
Love the service and quality of furniture. Bought a love seat sectional coach and pillows for bed.. love our service rep. Zachary
Jeannie was extremely helpful in the process of buying our furniture. She was kind, patient, and let us shop at our own pace. We went in the store a few times and she was great about communicating outside of our store visits as I had questions. She went above and beyond and I would definitely recommend someone use her if they wants a smooth transaction with a no pressure approach.
Typically I hate going into home stores to look for furniture because of the sales people. But our experience at Ashley Homestore was anything but annoying. We worked with Zach and he was GREAT! He did not hover, really listened to what we wanted, offered great suggestions and was not pushy at all! If you go in ask for Zach.
Wish I had checked Yelp before I looked for furniture here. Ordered barstools which came on time. Thought I could use 2more, so looked on line and found identical barstools for 1/2 the sales price Ashley offered. Ok my bad. Also ordered a tableWhich sales rep said would possibly arrive mid Oct. (ordered Sept 15). By late November still no table. Cancelled order. Sales rep saidI could expect refund in 5-7 days 10 days later no refund. Sales rep gave some BS excuse and 16 days later still waiting for refund.Antiquated business model. Should go out of business in near future.
We've purchased several pieces of furniture at this store with Kelly D's assistance. She's been great to work with. Supportive, but not "salesy". We appreciate her professionalism, attention to detail and now friendship. We're very pleased with the furniture we've purchased, including a sectional, desk & chair, dining set, etagere, and bedroom set. Go see Kelly, she will help you make decisions, get you the best deal & keep in contact throughout the delivery. Thanks Kelly!
We were greeted by Mackenzie as soon as we walked in! She was so professional and very educated on everything we had questions about. After furniture shopping all day and looking at many options we decided to come back because of Mackenzie! We purchased a sectional but could not decide about the ottoman, Mackenzie showed us multiple design options and a few accessories we could pair with the ottoman. She sold me! We ended up with the sectional and the ottoman and we will certainly be coming back for Mackenzie’s help with our home office project. She was very well familiarized with all of the terms of our purchase and that made the sale a breeze. She sent me all of the dimensions and payment options so we could measure and discuss before making our purchase. Mackenzie even stayed past her scheduled time so that we could make a decision. Overall outstanding customer service from Mackenzie. She deserves a promotion!
Kelly is always a great help when I go in. She helps me made the best decision for my current needs! I would never work with anyone else.
I worked with Amber at the Janesville WI location and she was awesome! Came in on Black Friday and got a great deal on a new couch. Definitely recommend taking a trip there if you looking for furniture.
Justin did a great job in selling me a new mattress. The store was exceptionally clean and everyone was very friendly
David was our host and really helped us find the right mattress. He was very knowledgeable and patient. Highly recommend this store and David.
If you want quality service, Ask for justin or kelly. They super friendly,knowledgeable and full of ideas for your furniture needs. I highly recommend justin and kelly. They're the best sales persons ever.
I’m so over Ashley Furniture. I ordered a couch last year in August 2020 and said it would be in by early October. However, it didn’t arrive until late December 2020. Fast forward to this year. I ordered a mattress, hoping things would be better. They called and said my mattress could be delivered a week earlier than originally thought. Awesome! Here comes delivery day. I received a phone call that my product was damaged a half hour before the delivery. And now I have to wait…
I worked with Amber at the Janesville store. She listened to the type of furniture I was searching for and showed me all the options available. After deciding she also stayed involved in the entire process to see that I was happy with the delivery and quality of service. Great to work with someone who takes such pride in seeing her customer is satisfied. Highly recommended
Visited Ashley furniture and had a very rude and pushy salesman that would not let up on the financing plan Ashley offered as well as showing us items out of our clearly stated budget. It was a very uncomfortable experience that left us running for the door. We ended up purchasing our furniture from a different store that listened to what we were looking for and respected our price range.
I worked with Justin for purchasing my furniture. Bought everything I needed in July and wasn’t moving into my new place in Madison until august and so Justin assured me everything would be perfect to pick up august 20th at a Madison store. The day comes around and I go to pick up my furniture and they said it wouldn’t get there until late September or early October. Justin never reached out to update me on anything. The Janesville store basically said there’s nothing they can do and left the Madison store to clean up their mess. Very unprofessional and laughable. Steer clear of this store, not worth it at all.
Loved the selection. Amber was our sales person and she did an amazing job. Highly recommend Amber.. She was very knowledgeable, courteous and understood exactly what I was looking for.
Justin is always helpful when I am looking for a piece of furniture. Very good saleman
I have NEVER had this excellent customer service in my life!! There is an angel that works in this store, !! JUSTIN!! Amazing man, God loving and amazing personality. He helped me find a dresser for my 97 year old mom. My original order somewhere else cancelled because of damage, I needed this quickly. JUSTIN first greeted me with extreme friendliness and awesome vibes. He made my visit the best experience in my life! I will never forget and thank God there are still amazing people on this earth!! It was an amazing experience, please ask for him if you go in, he will make your day blessed!! Thank you Justin!!🙏
Sarah is the best.
Great service and good prices.
I purchased an England sofa, and worked with Kelly. I have never worked with a professional who knew her stuff so well. Kelly helped me make the best decision, and we even took fabrics outside to check colors. Kelly was so sweet and I felt confident that she knew what she was talking about. Very knowledgeable about decorating, color, and making sure the couch would fit in my space. I would recommend Kelly to family and friends. Great experience!
I worked with Kelly Difiore and she was fantastic. She knows the products and has an eye for coordinating an entire space. I would highly recommend Kelly.
This was my second purchase from Ashley. It was a friendly and personal experience! Kelly DiFiore was an exceptional sales rep and I highly recommend working with her if you visit the Janesville store. The quality of product and pricing are also outstanding!
May 2021: ordered patio furniture for the summer that was to be delivered in June. Delivery was pushed to July, then August and then September.September 6th 2021: the patio furniture was delivered. The delivery people stated the order was missing screws. We were assured that the screw would arrive in a few days and then the furniture could be put together.October 2021: no screws and no updates. I have spent hours on the phone getting the run around between local Ashley and corporate Ashley. There is no ETA on "missing screws". Messages have been left for managers with no reply. At this point I want the furniture picked up and a complete refund. However the would have to be able to talk to an actual human that can address my issue.I will never use Ashley furniture again and I suggest you don't either.
My husband and I went in only planning to browse but ended up buying. We were greeted upon entrance by Amber, she asked us a few questions then left us to browse on our own for a bit before checking in again. Amber was very nice and helpful. With her help we ended up buying a sofa and ottoman. We will certainly go back for any future needs.
Went here to look for a new couch. Was greeted by Mary-Kate and she was extremely helpful. She went out of her way to try and customize a setup to one I had in mind. Unfortunately I was unable to buy it because my house layout wouldn't work with. I will definitely be back when I get a new house. Prices are really reasonable and they also offer financing. Ask for Mary-Kate :)
I live my furniture gram there
Great Service! David Drake was very helpful. Found awesome deals.
I do love this store. It's a smidgen expensive, I will not lie. However, the options for interior furniture and decór are so stylish, I walk in and want to take home everything, lol... and they have so many sales and finance options. Today we were there for a couch (although I wound up getting the overpriced throw blanket featured as well because it was so pretty and soft, lol!)Our sales lady Denise was very sweet and gave us plenty of space to browse but also was available for any questions. We wound up leaving quite happy with our product and sales experience. Will definitely be back again ♡
Bought furniture from Zach, can't recommend him enough, great salesman, they have reasonably priced furniture, and they actually have a warehouse, so you don't have to wait months for delivery, we're actually getting our furniture delivered the same week we ordered it. We will be going back.
Lots of employees standing around not one person asked if I had questions or needed help guess I don't look rich enough?
Our experience was great. Amber Flick was incredibly knowledgeable about furniture and helped a lot. We will be back again.
Justin was so awesome and made our furniture buying experience pretty painless! He took the time to listen to us and help us find what we were looking for without trying to talk us into more than what we needed. As our first time buying through Ashley, I was pretty impressed with the experience! Thank you!!
Couldn't go in there and shop because I was followed around by a Salesman wanting to answer my question not allowing me to look without being bothered
We had a wonderful experience at the Ashley Furniture in Janesville, Wisconsin on June 13, 2021. Our sales associate was Kelly Difiore. She was very attentive, informative and patient as we picked out several pieces for our rental home in Pleasant Prairie, Wisconsin. We were selling a home in Michigan which included selling all of our furniture, and relocated to Wisconsin on August 10th. As it came time for our delivery in August, we were notified that our furniture delivery would be delayed until October. This was not acceptable. I called Kelly to explain our situation and in a few days she had managed to procure the furniture, except for one piece, to be delivered on the original date of August 11. We had our final piece delivered on September 1. Kelly did a fantastic job and should be commended for her dedication to make our move to Wisconsin a pleasant one. We are very pleased with her knowledge and quick action and will certainly allow her to take care of any of our future furniture needs. Thank You, Don and Doris Poshak
Went in to get some furniture after moving to the area. Would give the actual shopping experience a 4-5 star rating but unforunately, the experience after shopping was pretty bad. I understand that with the pandemic, shipping and manufacturing times are longer however we were told we would receive our furniture at the end of June. This got rescheduled to the end of July. I then had to contact customer support to be told that pieces would not arrive until September with no updates from the store we bought the pieces from. On top of this, we were told we could do pickup in store by our salesperson. As it turns out, this is not the case and we have to drive 45 minutes north of the store to actually pick up the parts from their warehouse. Really frustrated with the lack of communication and transparency at the store. Would highly recommend you search elsewhere if they tell you your desired furniture isn't ready to be picked up the day you go shopping.
Didn't care for the salesman, high pricing aswell. I'd honestly recommend about any other store or shop online.
We stopped at Ashley furniture store in Janesville looking for mattresses. We worked with Chris Sheridan. He was professional, fun and knowledgeable. We ended up buying 4 mattresses. Chris was so helpful and so much fun to work with. Such a great experience, we will definitely be back again.
We worked with Kelly D. at the Janesville location. She answered all of our questions and what she didn’t know she looked up. Her attitude was amazing and we got the furniture we wanted with some extra perks we didn’t know were available to us. Recommend this being one of the first places to look for better quality furniture at more affordable prices with the help needed but without the push to sell.
I really like the way they have only one salesperson at the front of the store to greet you. You no longer feel like you're constantly dodging them because they're on commission. Our salesperson was Sarah Knilans and she was super! She was personable, very friendly, but not pushy. She pointed out a few things that we told her we were interested in and then said she would let us look and follow up later. It was so nice to shop hassle-free, without any other salespeople bothering us. She gave us plenty of time to look and then did follow up with us. We showed her the couch we liked but wanted a softer one. She didn't show us anything based on price, but one that was perfect and happened to be 50% off. There was an extra fee that she removed & then quickly completed the sale. I was very impressed by her professionalism and fabulous customer service. My 13-year-old son commented several times on the pleasant experience he had because he was acknowledged and included in on the conversation (unlike many who would have ignored him because he's a "kid.") We haven't rec'd our couch yet, but hopefully it's above and beyond just like Sarah's service!
McKenzie helped us a great deal with our purchase. She has a great personality and didn’t pressure us.
Kelly at Ashley Furniture did an amazing job of helping us pick out coordinating pieces for our living room! Excellent customer service!
Ok, lot of choices, didn't have what I was looking for.
Very friendly staff willing to work with us.
Our experience has been awful. We selected a sofa in May and was told that expected delivery was 5-6 weeks. This was reiterated several times as I know delivery turnaround is bad everywhere. Our sales rep told us “I can show you styles that are out 4-6 months if not longer, not this one, maybe even sooner than 5 weeks.” Great! We paid cash and off we went. Now, here we sit with no sofa and a “new” delivery date of September 9th. And that’s only estimated. Our sales rep has never once been honest with us about the delivery date always giving us a date to keep us happy. I had to contact corporate to get the time frame I have now. I have since reached out to the Janesville store manager with my concerns, and SHOCKER, they have not even responded. I will never shop any Ashley store again. Very disappointed.
Overall great place to refinish any room! Room consultant Mckenzie is very friendly, and very helpful. Overall my experience there today was wonderful 1st time at that location, it was due too Mckenzie Difiore....Will return again this week too purchase a living room piece. Wonderful experience!
Chris helped me today with purchasing my new living room set. Wonderful and quick service and great personality! Thabks Chris!
I was greeted as I walked in and asked if I wanted help. They then checked back in with me. I came back the next day and made my purchase.
I had to quickly pick out furnishings for an Assisted Living Apartment and wanted style, function and pricing to be all in place. We selected furnishings for bedroom living area and dinette. Pricing was good,and we selected between the Clearance Outlet. Availability if everything with in the month seems a slight long but will meet our needs. Denice was great!!! She seemed to know her inventory and grasped quickly the style I was looking for as a whole.
Justin hit the sweet spot of letting us look for ourselves and being helpful 👍🏻
We just bought a new bed room set and Justin went over and beyond to make sure we got exactly what we wanted. I highly recommended him and Ashley Furniture!!
If I could post 0 stars I would. I ordered two pieces of furniture that took weeks to have delivered. The cushions of the couch were all different firmnesses. The springs are already shot on the couch. The fabric is already pilling after only a couple months of use. (Pilling isn't covered under warranty by the way. Apparently we aren't expected to actually use our furniture.) The springs were already showing through the seat of the chair that we purchased and we've had to flip the chair over multiple times to tighten the legs back down. When I called to get service, they sent us a new cushion for the chair and new legs. The cushion came with an ink stain. After over 3 months a tech finally made it out to our house to look everything over. I received a text message stating that they will not exchange the couch because pilling is "normal wear and tear." I called the customer care number twice and was on hold for 15 minutes. The second time I actually was able to talk to a person. When she sent me over to the manager's phone, it was not answered. Do. Not. Buy. From. This. Company. They are woefully understaffed and are not standing by their furniture.
***TERRIBLE CUSTOMER SERVICE***
Sales person was very helpful. Product seems very comfortable.
JASON of Janesvilles store was most helpful. Great experience
Found what I wanted online,; Ashley carries it, so was able to assess quality for myself. Friendly staff, Sarah waa knowledgeable and helpful.
We were looking to purchase furniture for a fresh update in our home. Amber Flick went above and beyond! We are doing all of our shopping with 3 kids (ages 1-8) with very busy bodies. Amber gave us her personal line and stayed in contact with us through all of the hard decisions, what we could and shouldn’t wait on, and all of the times we said we would come back but couldn’t make it. She was very helpful with decision making and patient with our schedule. Highly recommend and will be back when we’re ready to purchase more!
Natasha and the staff were amazing! They made sure we made the best decision for us. We are so excited to get our new purple mattress!! Natasha was so knowledgeable and awesome to work with!!
After looking at five different furniture stores, my fiance and I found our best deal and bang for our buck. Mary-Kate Keena at the Janesville store located went above and beyond, and the manager working there that night I apologize I did not get his name but very outstanding. If you need furniture for your family, go to Ashley furniture in Janesville and ask for Mary-Kate Keena!
Mary Kate is seriously the best salesperson I’ve encountered while shopping for my new home. She was so enthusiastic, knowledgeable and informative/transparent about the process and deals going on and made sure we were comfortable with our purchase. I will definitely be a lifelong customer and would recommend this store based on the options and affordability. Thank you!!
Mary-Kate, my salesperson is a force to be reckoned with. Super nice and always goes over and above for her customers
The Chris that help us was cool. If you need help he will take care of you.
Great customer experience, we will never shop at any other furniture store!
Ordered a bed and mattress set in January. Delivery date supposedly 5/11/21. Waited 4 months, delivered today with no hardware to put it together. Now they want us to wait 4 more days to get the hardware and have someone here to put it together! I now have no bed and furniture scattered! What a cluster f..k! Beyond frustrated! I will never purchase from them again and I am now looking elsewhere for living room furniture!
Denice cliffe was awesome 👌 she deserves a raise 👏
The sales person was nice. The sofa is nice. The delivery experience was a nightmare. I scheduled delivery April 17 and was assured they would deliver it in home to my 2nd floor apartment. First they called me and wanted to deliver 4 weeks early. I said I could do a week earlier due to living in an apartment and needing to dispose off the old couch first. Fine. Scheduled for Sunday April 11th. Took off from church duties to be home in the morning. Got a text that morning saying they wouldn't be delivering that day and would instead deliver it in the same time frame the following day. I work full time and have no sick or vacay yet. I tried texting back,. No response. I tried the # the text gave to reschedule. Not open. Called the janesville store, also not open but left message (which they never returned). Finally I got a hold of the customer care line and attempted to reschedule. I couldn't be home until 4pm most days. So they got me in april21 (5 days after my original delivery date). I was assured once again that they would deliver it inside my 2nd floor apartment. The day before the new delivery I get a text saying that it will be delivered first, between 8 am and 12pm. I called customer care again who said it was only a preference and didn't need to be followed. Yet again I confirmed that they would deliver it inside since I would have to have someone else there to meet them. Ok. Fine. My mom works from home and went over to let them in. When they arrived the delivery people refused to bring it inside, telling my mom that they only do first floor apartheid and then went on to tell her that the sales people just lie to get the sale. So my mom called in help and they tried to move it upstairs in the process of which she injured herself Finally, the next daysome friends were able to.help me get it upstairs. I've been trying to reach the store to chat with mgmt about this or with customer servicebut have had no luck. If you buy something, do yourself a favor and find another way to get it delivered.
The sales lady was very helpful.
My daughter purchased a sofa.She confirmed with two different customer service Representatives that they would be able to deliver the sofa to a second-story apartment. They rescheduled the delivery day 3 times.Then when they delivered the sofa we were told they would not even attempt to take it up to the apartment. The delivery person.said that sometimes the salespeople don't tell customers that they will only delivery to one story residences because they need to make a sale. We will not give them our business again. Ridiculous.
Denice was a very nice sales consultant. We came in looking for a specific type of media center and she helped up find what we needed and the options we wanted. Efficiently and professionally. I would highly recommend Ashley home store
Natasha was amazing to work with! She really listened to my ideas and helped me find interesting pieces that matched my vision for my room. Very happy with the experience.
The crew in Janesville are amazing!! Mckenzie Difiore the young lady that help me pick out my first brand new sofa an chair was amazing!! If I need anything for my home I’ll go to her she will take care of it!
My experience was great. From the moment I've walked inside the sales person Amber flick assisted me from begining to end. Answering all my questions and being patient. I cant wait to return for my new bedroom set.
An excellent store with fantastic staff who were able to help me find exactly what I wanted. 10/10 would go again
I am probably one of the pickiest and most difficult fits that a Sales Specialist can come across. The living room is very narrow, where we live. Also, it had been 9 years since buying anything new for our living room. Stacy and Kaylie at the Janesville location are "AMAZEBALLS"... never once did they lose patience or push anything I did not want. They searched relentlessly for the perfect fit! When the small but BEAUTIFUL sectional arrived... it fit like a glove! I realize everything can be ordered on-line these days but there is something about that personal touch that I prefer. Stacy and Kaylie, I truly thank you for understanding the importance of this purchase being the right fit. Your services and patience are of SUPERB QUALITY!!!!! I highly recommend this sectional for anyone that is looking for a perfect fit! The delivery team was SPOT ON, too!
I'm not sure if all the employees are as nice and friendly as Jason Marzahl but he is amazing. He was a huge help and went above and beyond to assist me with purchasing a sectional sofa. The store was clean and bright. Everything about my experience there today was 5 stars. I'm so happy with the purchase I made and am so excited for it to be delivered.
Jason took care of us initially when we came in, listened to us and let us try our multiple beds to see what felt best and was in our price range, was never pushy. We shopped around and came back to purchase the whole set up from Ashley where Michael took care of us as Jason was off, he also was never pushy and made sure we got taken care of and ordered everything we needed. Great experience!
Prices too high.
Was greeted right when we came into the store and ask if we needed any help and told us about the promotion going on. We excepted the offer to help us out looking for new couch and chair. The sales representative showed us several price range and quality products. We pick out what we wanted. Very excellent service.
Horrible buying experience twice now! Never again!!! They Never delivered on time, wrong items were delivered. When the right items show up they are damaged somewhere.
Ordering our furniture went well, and staff is pleasant but received our new couch in damaged condition. Took 5 weeks to get a day scheduled for repair, then did not get a scheduled time until 3 days before and even then, it was only a time frame (before noon or after noon). Very inconvenient for receiving new furniture that arrived damaged.
Wonderful help!
I became a very unsatisfied customer. I ordered a sofa end of January, was told back ordered a month. Kept in touch with salesman and he kept assuring me that it would be soon. Went there last night to find out my sofa wouldn't be available until May. I don't like being strung along especially with the sum of money I had spent. Better not be a month on my refund. I won't hold my tongue then.
Being a first time buyer for new furniture it has been a very confusing experience, I got it all wrong in the beginning with dimensions and where the heaters are in the house. I have been working with Amber F In the Janesville, Wisconsin store and she has been totally accommodating and very helpful with all the changes I’ve had to make.Thank you so much Amber! I know but I have been a headache of a customer.
Everytime I've gone into Ashley, there is someone to greet me and push me in the correct direction. I recently worked with Sarah. She was super helpful and not pushy at all. I'm excited to get my new furniture and at a price I feel comfortable with!
As soon as we walked in we had a stalker! She literally would not leave us alone. It was very clear that we wanted to be left alone. And then when she found out we were looking and didn't know if we were purchasing that day, she basically ran away. The furniture was very overpriced. We did end up making a purchase that day at another store because the prices were great and the sales people didnt stalk you. If you like someone following you around and like to spend triple what something is worth, then this place is for you. I will never go back here again!
My husband and I recently stopped in our go to furniture store, here in Janesville WI, since we are doing some remodeling. I felt we were being blown off (since we have bought lots in the past, and they knew we would buy more), and I was ready to buy that day. Sooooo, I had the idea to try out the new furniture store in town, Ashley. That was the BEST idea ever!!! They greet you at the door, but not harassing at all (like some places). After we looked around a bit, they introduced Sarah K. to us, in case we have any questions. I have been in the customer service/travel business for 37 years, so naturally, I probably expect more from people, than normal 😀 Sarah K. is the BEST, and I can’t even believe she just started in August. She is soooo pleasant, down to earth, knowledgeable, accommodating, I could go on and on!!! I recommend Sarah K. and Ashley Furniture to EVERYONE!!! I wish I could do ALL my shopping with her, not just furniture. Mary and Chris E.
Absolutely the worst place to buy anything. We purchased a sectional and we were delivered the wrong color. We called and was told it would be fixed and that they would call back the next day with a date and time for pick up. We went 5 days without hearing anything, so once again we called again. Told them we just want them to come pick up the wrong couch and refund us our money. We are now on our 4th call after being told time and time again it has been fixed and still no refund and the couch is still here. We received a email with a tracking link to track our truck. We were stop #8 and they went from #7 to #9. So we called again and got rescheduled for another day. We will never be doing buisness with this company again. The customer service is beyond terrible, they lie about fixing things and making it right. I will tell everyone I know not to support this company at all costs. Absolute garbage of a company.
We went looking for dining room furniture, and wound up buying new living room furniture!! We worked with Sarah, she was amazing, and I would highly recommend her!! She was on top of our order moving it up for delivery, it was the best experience from beginning to end! The delivery was a breeze with the track the truck we could see where they were and when the would be there, the guy running the delivery was fantastic he gave the guys with him directions as one was newer, they were in and out!! We will be back to work with Sarah again! Give this girl a raise! Thank you so much Sarah!!
I really appreciate the price match guarantee!! We got such a great deal that we decided to buy two couches instead of one! The service was also great. We were finished in a short time.
My dad and I went in to get a recliner for my dad’s birthday yesterday. Sarah K. was our consultant and she is such a sweet person!! She made our shopping a breeze by explaining different recliners to us and helping us choose the best one for him! I appreciated the time, and the knowledge she has on recliners and other furnishings. I highly recommend her, and Ashley to anyone looking for anything furniture!
Michael shuster...was ridiculous!!! and I mean that in the best way ever!!! He was sooo knowledgeable about everything!! he asked 2 questions. leather? power? bam showed us what he had and made it happen!! this man could sell ketchup Popsicles to a woman wearing white gloves!! a pleasure to work with!! will be back again!!
Fast and efficient. Lots of things to pick from.
We had bought in august 2020 a electric recliner. When we received it, the recliner was already broken. I have demanded a new recliner but still fighting with them. It is now October and still nothing! Don’t buy from them they don’t stand by their products.
They don't wear masks at this store. The lady greeting us had it hanging completely off her face. Then we decided to walk to the back of the store and another worker didn't have one on at all. Also the secretary area where they do all the paperwork, none of those people were wearing masks. So we decided to leave immediately.
Before Covid. We got a scratched piece of furniture. They were hard to communicate with to resolve the issue and not responsive. We won&'t shop here again.
Kelly D. was my saleswoman and she was super helpful and friendly. She's my go to person for whatever I need from Ashley furniture. I even had everything all paid for, but had a change of mind, so she took care of the details and I left a happy customer!
The mattresses ... so many to choose from wow!
The overall buying experience was to be as expected. The staff was friendly and knowledgeable. That said, the delivery was a complete disaster. It began when the staff who delivered my couch did not fully assemble it, and they were about to leave. Upon questioning if I received the right couch ( the sectional seemed small), and then reassuring me I have. It turned out they never fully unloaded the truck and were about to leave with the remainder of my couch. I did not receive all the power cords and still waiting. For the amount of money spent on the couch, I wish I would have gone elsewhere.
The overall buying experience was to be as expected. The staff was friendly and knowledgeable. That said, the delivery was a complete disaster. It began when the staff who delivered my couch did not fully assemble it, and they were about to leave. Upon questioning if I received the right couch ( the sectional seemed small), and then reassuring me I have. It turned out they never fully unloaded the truck and were about to leave with the remainder of my couch. I did not receive all the power cords and still waiting. For the amount of money spent on the couch, I wish I would have gone elsewhere.
A lot of sales people 😬
Great selection, comfortable environment, knowledgeable staff. We were happy to work with Abdul and he helped us make a great choose for our new kitchen appliances.
I don't know where to begin, this is the Best furniture store in the state of Wisconsin. To start off with, the sales associate Justin E. was amazing this whole adventure started on Wednesday and he was very understanding that I would need time to think about the beds I was looking at. Then came Thursday when I walked in he was ready to help again and was never pushy or irritated it took me so long to make up my mind. When I finally did get to my purchase which was the Chime 12" pillowtop with a mattress protector he was great at explaining all the details and everything, he even took time to look up other stores so I could have it by Friday because they did not have it in stock. Furthermore, he is not the only reason this store is amazing. The management at this store also exceeds any expectations I could ever have for a management group. Jessica T., Mike S. and I believe his name was Nate, not only handled a situation I had with grace and empathy but also was very personable and welcoming when I tried to talk to them. Mike was also very helpful in explaining the great options in the financing they offered and even took the time to write down information for me to help get it started. I now know that if there ever is another need for anything in the bedding or furniture department I will only go to this location. Thank you for all the amazing work you guys did for me.
The store is beautiful. They have amazing displays of just about every style. However, you will be hunted down like a deer in a lion park the entire time you are there. Sales people will approach you every 30 seconds. They also have very little in stock (supposedly it is Covid's fault - so it may not be the same if this ever goes away). If you see something there, do what we did: Go to the local Janesville Comfort Shop. Friendly people who don't just see dollar signs, they have things in stock or can get it faster, and they will beat Ashley's price.
Justin E is your salesman to go to. Did his very best to get my furniture to me in a timely manner. Very professional and really listens to what your needs are. In normal times furniture stores take time, during Covid it’s been longer. Need to have some patience!
Most uncomfortable shopping experience I've had in a long time. Also didn't realize they carry very little inventory and have some really long lead times.
Delivery times are ridiculous. I understand the pandemic. But, when the delivery time goes from 12noon to 4-5pm to 6:40pm to 10pm all in the same day, there is NO EXCUSE. Its very poor customer satisfaction for the Janesville WI store.
This is Ashley HomeStore’s version of white glove service, an unpredictable delivery time, and I assembled furniture. If you are lucky you will even receive all of the furniture that you bought. My Ashley HomeStore experience: The delivery men were expected after noon. They showed up about 5pm. I was not happy I took the day off of work to wait around all day long. They arrived and brought in a kitchen table, 4 of the 6 chairs we ordered and one stool that goes to the buffet that was still in the box. The delivery guy said it would take him 3 hours to assemble the buffet, I asked him to at least bring it into the house. He brought it in and left it in the living room and left. We called to find out where the rest of our furniture was. The person on the phone apologized and said that they will deliver it on Saturday. Saturday came and after sitting around most of the day I recieved a call informing us that our delivery would not be happening today since the delivery guys had called in sick. Great. Another day wasted. The new delivery date is now Sunday. We were home all day because we had no clue when they would arrive. We had given up hope that our remaining furniture was going to show up, then around 8pm a truck arrived! They dropped off our chairs and stool then left. By this point I had given up on hopes of them assembling the buffet like they were supposed to. We were just happy to finally have all of our pieces. After our experience I can NOT recommend Ashley HomeStore or Appliance and Furniture Mart. You might as well order it from BoxDrop or Wayfair and save yourself a bundle of money, after all you will likely end up assembling it yourself and moving it into place when your done. We have had much better experiences buying furniture from The Comfort Shoppe, they are right around the corner from Ashley HomeStore.
Beautiful displays, great customer service and prices. The store has a new manager and it's definitely helped improve the look and service at the location.
Very nice customer service
Great looking store friendly sales people
I worked with Amber. She was friendly and easy to work with. She asked the questions and had me tryout some different beds to help me select a mattress that was comfortable to me. Amber took the time to explain all of the purchase details and shipping instructions. I give her 5 stars! My only disappointment would be the wait time on the drop shipping....not her fault.
Walked in and was greeted right away and the salesman jumped right into what I was looking for. David was awesome, I was in the market for a new mattress and he was very patient with me as I went from one mattress to another. He asked questions and pointed out what I might like. He didn't push anything unnecessary and in the end I think I'm going to be extremely happy with my purchase. Thank you!! Will definitely be back when I upgrade my furniture!
Very helpful staff my sales person Mary was very nice
Went in with the hope of finding furniture for our living room and bedroom. Literally left empty handed because every single style we liked wasn’t for sale! Absolutely disappointing.
Staff friendly and helpful. Very nice selection of furniture.
My salesperson Mary Kate was awesome! COMPANY ITSELF, NOT SO MUCH. Ordered a couch in May, to be delivered 6/29. On 6/28, I received a text saying due to staffing issues, it would arrive 6/30. On 6/29, the Ashley truck arrived with not only a severely damaged couch, but the WRONG couch! I refused it and contacted the store, even said I was willing to come pickup the floor model for same price as new.Store would not part with the floor model, and I was told it would have to be reordered and another6-8 weeks. Obviously cancelled and now couchless!
Poor salesperson was too in-need of a sale. Sorry, we purchased at Slumberland instead
I would give no stars for the lack of service and defective merchandise we received. My wife and I are retired and we ordered the $170. "White Glove" delivery and setup. They finally showed up at 4 in the afternoon while I was out and my wife was at home. I arrived 10 minutes later, 2 men were in my home with no masks on. They were quick and efficient, chairs we already assembled so all they had to do was attach a table top to the base and carry in the chairs. All 4 chairs would rock a half to full inch from side to side. I suggested they needed to be adjusted and was told they did not do that and a technician would come out as they made a note. Nothing they would do as they only deliver. I received a call 2 hours later from customer service and was told they could send someone out in August, 2 Months away! When I expressed that as totally unacceptable I was hung up on. DO NOT BUY FROM THIS COMPANY if you expect service you paid for. They make sure to note in their contract that they do not refund delivery fees and charge 15% restock for their defective merchandise, as long as YOU return it undamaged. I feel totally RIPPED OFF!
We went to Ashley because we thought they were a nice furniture store... however they are just trying to push u to make purchases. We ordered a bedroom set and we wanted a sectional; the sectionals we were told we wouldn’t get until the end of the month and we needed something now, so they sold us a reclining couch that we would get right away. When they came to deliver there was no couch and we were told we should have been notified. We obviously never were. Upon contacting them they told us that the couch we got is now on back order till next month!!! We would’ve gone with a sectional if we knew we would have needed to wait. Overall just a horrible experience and they didn’t even get back into contact with us for over a week! And have done nothing to get us what we truly want! Awful experience
Wish I had read the reviews first.I ordered online; I recently moved and ordered a sofa. And I ordered a cheaper one since I couldn&'t test it out. I figured eventually it&'ll be a basement couch once I found one of quality and style. I accept that.No legs for the sofa. I was told they were stuffed in the cushions. Nope.Call center is overwhelmed with calls ( hire more staff!) and it would be 48-96 hours BEFORE someone would get back to me. I called Saturday, it&'s Tuesday.Update: I did go into the physical store on Thursday and a very nice man (most employees were wearing masks, there was sanitizer) tried to help me. But online orders must be handled online. But he gave me great service.And Ashley FINALLY called me back roughly 216 HOURS LATER! Not the 48-96 hours. And they have shipped legs that will arrive in 8-10 days ( or will it? ). NEVER EVER SHOPPING ASHLEY&'s AGAIN!
Friendly staff, beautiful furniture
Amber helped us and was awesome. She wasn't pushy and listened to us. Had a discussion. The price we got for our whole living room set was wild low. Two 23 year old girls that were actually helped and taken seriously. We're expecting to be completely ignored.🤗😍 can't wait to get it delivered!!!!
My 73 year old mother has an old sofa and stated that it is now starting to really hurt her back, so I told her we would go out today to look at a new one. I told her we would be very safe and I brought masks, gloves and disinfectant wipes and off we went. We first went to Steinhafels and immediately entering the establishment there was disinfectant wipes and hand sanitizer. We were met from a long distance by a hostess wearing a mask and she proceeded to let us know their procedures to keep us safe and all staff and the clientele were ALL wearing masks. We then went to Slumberland and right in the door they had masks and disinfectant wipes and hand sanitizer. ALL staff and clientele were in masks. Very accomodating and kind. We then went to Ashley Furniture where there were no accomodations as we walked in the door. We were immediately met by a sales person, no mask, who started to walk up to us and I had to hold my hand up and shoot him a dirty look to let him know to keep his distance, we then noticed that NO STAFF members and the majority of clientele were not wearing masks, we were shocked by this and immediately left the building with my mother stating, "I would never give this establishment my money". I would like to note that we did see sanitizing wipes way to the side of the entrance which we did not see until we were leaving the building. So I came home and shared this story with my husband and he stated, "well what do you expect, the owner is a known walker and trump supporter" and I stated, "it shouldn't matter what your political affiliation is, it is simple common human decency!" So Ashley Furniture showed to us today that they have no interest in their patrons safety and well being and I can guarantee that my family and my friends and everyone I meet in the future will hear this story and Ashley Furniture complete lack of decency and concern for their patrons!!! As a side note, in the 3 minutes we were in the store we noticed the prices were the same as the other stores we shopped at today, but the quality of their furniture was cheap looking! Sincerely,Mortified
My 73 year old mother has an old sofa and stated that it is now starting to really hurt her back, so I told her we would go out today to look at a new one. I told her we would be very safe and I brought masks, gloves and disinfectant wipes and off we went. We first went to Steinhafels and immediately entering the establishment there was disinfectant wipes and hand sanitizer. We were met from a long distance by a hostess wearing a mask and she proceeded to let us know their procedures to keep us safe and all staff and the clientele were ALL wearing masks. We then went to Slumberland and right in the door they had masks and disinfectant wipes and hand sanitizer. ALL staff and clientele were in masks. Very accomodating and kind. We then went to Ashley Furniture where there were no accomodations as we walked in the door. We were immediately met by a sales person, no mask, who started to walk up to us and I had to hold my hand up and shoot him a dirty look to let him know to keep his distance, we then noticed that NO STAFF members and the majority of clientele were not wearing masks, we were shocked by this and immediately left the building with my mother stating, &"I would never give this establishment my money&". I would like to note that we did see sanitizing wipes way to the side of the entrance which we did not see until we were leaving the building. So I came home and shared this story with my husband and he stated, &"well what do you expect, the owner is a known walker and trump supporter&" and I stated, &"it shouldn&'t matter what your political affiliation is, it is simple common human decency!&" So Ashley Furniture showed to us today that they have no interest in their patrons safety and well being and I can guarantee that my family and my friends and everyone I meet in the future will hear this story and Ashley Furniture complete lack of decency and concern for their patrons!!!As a side note, in the 3 minutes we were in the store we noticed the prices were the same as the other stores we shopped at today, but the quality of their furniture was cheap looking!Sincerely,Mortified
Poor customer service. Was told delivery would be in 3 to 4 weeks. 10 weeks later and still waiting for delivery. Tried to get phone numbers for customer service, but they refuse to give out the right number.
We purchased a bedroom set in January 2020. When the installers set it up, they noted on the paperwork that there was a gouge in the footboard and a couple of missing supports on the frame. NO ONE HAS DONE ANYTHING TO HELP US!!! When I call the Janesville store, the message tells me to go to the website. When I go to the website, it tells me to contact the store. What the heck? I've never had such terrible service and will never buy from them again
I don&'t even know where to begin with this review. I would give no stars if that was even possible. Once the sale is made, they cannot be bothered if you encounter issues. They pay lip service to &"Make things right&", but don&'t follow through. I purchased a dining room set, bedroom set, entertainment center, and mattress and box spring back in February. All pieces were to be delivered March 11th. On the day of delivery I took off work and waited. I was notified my delivery would happen sometime between 12 and 4. At 7:15 that evening I was notified that my delivery was canceled. It would have been one thing if that was the extent of the issues I encountered but it was far from it. My delivery was rescheduled to March 17th. When they arrived that day, I was told that they forgot my box spring and one of my chairs was damaged. They would need to have those delivered on a different date. They brought in the other pieces and left. After they left, I noticed they did not actuallassemble the entertainment center, shelves and handles were inside the piece. So I called in to the Madison store and was told they would make things right. I was supposed to hear from the delivery team on a new date and a floor manager would contact me to discuss compensation for all the screw ups. A new delivery date was set for April 2nd but I didn&'t not hear from the floor manager. On April 2nd, the delivery comes but they did not have the box spring . I have to wait, AGAIN, for another delivery date. Finally, the box spring was scheduled to be delivered on April 18th. They placed the box spring against my house and took off. Without any notice, no door bell. nothing. I don&'t even know when it was put out there. When we got it inside and got the plastic off, we found the piece wet. Not just a little wet but fully damp. I called the store and was again told that a floor manager would be contacting me. The box spring is now out in my garage waiting for Ashley to pick it up. This has been the worst furniture buying experience and would not recommend spending your money at this store.
I was in this store ordered expensive furniture. The first delivery was a disaster at best. The wrong bed frame was delivered and the theater recliner the bottom dust cover was ripped up and still hasnt been fixed this was in the beginning of March. Then my last piece showed up today April 14 when it was suppose to be delivered on March 17th all put together I paid for it. Guess what nope i had to put it together and to top it off it was suppose to be delivered the second time and wasnt on April 10th.This place is a joke and will tell anyone who ask me to stay the hell away.
Got a great mattress for an excellent price- still enjoying the mattress 3 months later. Paid 1/2 of what other people were asking.
We bought a full mattress and foundation. The mattress sags in the middle. Have contacted the store and filled out complaint forms, no return calls, and now the store is closed I'm glad we used a credit card, seems to be our only recourse.
We looked all over sun prairie, madison, milton box drop, and then janesville and I'm so glad we waited. We got our daughters awesome loft bed and the sectional i wanted. The sales guy justin was amazing, that guy should get a raise. His personality is why we made our purchase at this location. He wasn't pushy and trying to sell us more expensive stuff then we were interested like in madison. The whole time it was super comfortable and everyone was friendly. We'll definitely make the drive from sun prairie to buy our other furniture here.
Working with the salesperson Mike C. was a great experience for us as first-time buyers. He was attentive and helped us find what we were looking for but also gave us the space to make some decisions. The sectional we selected is great quality and we are happy with it even though the color was our second choice. The nearby couch that had the color we wanted happened to not be in the same collection even though it looked like it should have been. But the team did take the time to look into it and we appreciated that. Delivery was on time and the gentlemen were quick and careful. Overall we're happy with our experience and would certainly come back and work with Mike in the future.
Michael was great got me a delivery date asap and was friendly and personal yet still professional. Great experience I'll be back for a headboard as soon as I can I liked your selection very much.
Went in with my husband looking for a sectional. A lady introduced herself when we walked in and then proceeded to track us throughout the store. We moved to one area and I could see her basically running to keep up with us. It made me very uncomfortable and anxious. I hate being made to feel like I'm nothing more than a walking wallet. Then we found one we wanted and the wait would have been almost 4 weeks.I would rather pay a higher price and not be stalked than go in this store again.
I was so happy when Ashley came to Janesville, mostly because the store they went into had been unoccupied for years. Been in there twice and the experience is just so off-putting. I hate when salespeople are over the top greeters and then track you throughout the store like you're the next meal. Doing this just about guarantees that I won't buy anything from you. In fact, if I find the same thing at another store that doesn't track me, even if their prices are higher, I'll buy it from them.
We stopped in a little less than an hour before close at the Janesville store. The woman working never made us feel like we should rush and she was super helpful. Answered all our questions and helped us find the best fit for us. We’ll definitely return!
Very helpful and friendly staff
We were so pleased with the exceptional service and assistance we received from Mary Kate at the Janesville store; the price was well below what we were expecting! *Update: Ordered more stuff from Ashley and looked for Mary Kate found her and once again received...honestly, the best customer service I have ever received! We hit a couple of small snags and she dealt with them in the most friendly and efficient manner. I recommend that this very talented and hard working associate is rewarded for her excellent service!
Just bought my new living room furniture. I love it. Our service rep. Amber Flick was awesome. I highly recommend this store.
We had great costumer service
Great shopping experiance with Justin Eddy,
Ceasar walked us through the entire store and was extremely helpful as we picked out furniture for our home. Probably the best experience we have had buying furniture.
Very nice store, friendly and helpful staff. I found a dining room table and chairs I really want. I was not able to purchase it that day, but will be back in a month or so and hopefully can get it then.
Friendly service very knowledgeable about their products
I will avoid entering this store at all costs. Our last 2 visits there were nothing short of uncomfortable, with an extremely pushy mattress salesperson we could not seem to shake. We got out of there as quickly as we could and will not be going back, if I want something that badly I will just order online from the website or elsewhere.
The store would not honor price on tag when went to purchase. Lost that sale and any future sales.
Paid about $4000 for 3 piece sectional, full and queen beds, 2 dressers, and an accent table. Care team didn't notify me that I would miss a cuddler. Numerous calls and promises of call backs. Nothing. Called again was told manager would call. Nothing. Called again and was hung up on during wait and was advised after a certain time frame on hold it will hang up. I was told furniture is made from the orders but yet I am having to wait an additional 4 weeks. Total time is now 7 weeks for delivery that may or may not be delayed again. Huge company with poor service. I will NEVER shop Ashley again. I'd rather pay double price for better service. If delivery is delayed again I will be asking for full refund. Found out that delivery is now delayed from today 1/15/2020 to 2/12/2020. That is whole month more of a wait. Looks like I'm calling some people.
Bought a bedroom set for us and a new bed for my daughter on Nov 30th, 2019. They said the earliest for delivery was Jan 2nd. We received a call at the end of December that the headboard for our bed was delayed and would not be ready until Jan 3rd. So we decided to have it all delivered on the 3rd. Still the headboard was having issues so we had my daughters bed delivered on the 3rd and now our bedroom set for us was pushed to the 14th of January which we were not happy about. So with a definite Jan 14th date all scheduled in the system. Knowing we were getting our new bedroom set we got rid of our old bed and dressers. Bedroom is now clear and ready. We also asked our oldest boy to stay for delivery and arranged for the dog to not be home so she wouldn't bark up a storm. Both me and my wife had to work because delivery was after 12pm.I watched the furnitureappliancemart.com website because they deliver for Ashley and it stated we were number 10 for deliver at 1:10pm. I left for work and expected a call around 1:00 for when the delivery will be arriving. I got a call stating at 1:00 that the delivery guys could not deliver because 1 was sick and the other got hurt??? But they were able to deliver 9 other orders before mine and you call me 10 minutes before my delivery???That is shady as hell. I called and complained to Furnitureappliancemart and Ashley in Janesville and Madison Wisconsin about the issue. I have no bed, no dressers and an empty bedroom!! They stated it was out of their control and the new delivery would be January 16th! If you already have it on your truck and it was next in line deliver the darn thing! I also offered my son to help unload it for you. I find it hard to believe being I was already delayed again. They offered to give back $150 deliver fee which was a step in the right direction. I'll believe it when I look at the Ashley card bill. They also put the risk of damaging the bedroom set moving it again to another truck! Not happy about that. Salesman was good delivery was a joke. Now when they delivered on the 16th we had no bunkie board or the two lamps that we ordered that should have been delivered as well. Luckily the store had the lamps but now I need to go on a wild goose chase about my bunkie board which you need under the matress. Only reason we went to Ashley was because it was a new store in Janesville we received 0 percent financing and we already had some Ashley furniture in our house already. Next time I'll go to Sikers.
Have been sleeping on a mattress on the floor for about a month now because our salesperson ordered us the wrong mattress foundation. Called the store after the delivery was made and he said it would be about six days until we got them but he would see if they could come earlier. Supposedly I was sent an email regarding details, I never received an email or phone call. I called the store and they said it would be about another week until we have our mattress foundation. When I called the lady that was helping me had an attitude as if I were the problem. It’s not our fault the wrong thing was ordered so why should I have to wait so long for the right item to come? This will probably be my first and last time shopping here. On the plus side the delivery guys were very nice and did a good job and were the ones that noticed the wrong foundation was ordered.
My experience at this store was 5 stars. Everyone was very helpful and informative with my recliner purchase. This was my first purchase at this store. I do recommend this store if you want to purchase furniture.
Denise was awesome! She wasn’t too pushy and she helped us tremendously with our sectional.
Terrible service and very unorganized. Was told our furniture was going to be in 12/03, then it changed to 1/03, the. It then changed to 1/09 for half the order and 1/12 for the rest. Lost a few pieces of furniture and had to go back 3 different times. They knew they had issues and never offered to make it right. Terrible
I NEVER write google reviews, or any reviews at all. But honestly I came home blown away. Hailee H. (who I highly recommend as your sales rep) was so friendly and patient in the process of looking at a new mattress. She answered all our questions (and trust me there were a lot) and made the process so stress free for us! When I heard she’d only been on the floor for 2 weeks I was blown away because she was so knowledgeable! She didn’t try to upsell is on things that weren’t necessary, but still made her recommendations based on what we needed. We can’t wait to finally get a good nights sleep and will definitely be seeing her again!
Let’s get real-Furniture Shopping is stressful! We came to Ashley, and met Amber our saleswoman. She understood what we needed for our place and let my fiancé and I talk and problem solve almost like a game of charades. She was patient and super helpful without being anything like your typical salesperson. We now have a go-to-girl from here on out! I highly recommend Ashley for their quality and quality of service from Amber. Tell her Mya And Luke sent you!
I purchased a custom sectional four months ago. About three months ago, it was delivered with tear in one piece. I don't want to bore you all with the details, how it took them forever to call and get it, but we still don't have that one piece. They WILL NOT call you to let you know what's happening. They WILL NOT schedule a delivery or pick-up for a damaged item around your schedule. They WILL NOT think of a creative solution and/or go out of their way to get this delivered and back into the customer's home. I just want to rest on my couch. I work unpaid hours to please customers. Why can't they?
Today we shopped the Janesville, WI Ashley. We wanted to purchased a bedroom set for a son who lives in Frisco, Texas and has an Ashley. I was informed we could not purchase the item and have the Frisco store take possession of the order, as they did not have that working agreement. What was shocking was that the Janesville store was unwilling to provide us with a written quote of the purchase so we could price check the same item in Texas. Wouldn't you want shoppers to stay in the Ashley family if you are unable to sell us the item?
Nice selecyon
Went in to look at mattresses. The salesperson was very experienced and knew his product, but was more like the old-fashioned high-pressure furniture salesman, immediately steering us to the most expensive options. Kind of a turn off.
A few good sales people. Was lied to about financing on a store card, was told I had to put 20% money down no exceptions and I had to pay for delivery and tax upfront. Asked about ordering online (free shipping) was told I would still have to pay 20% and delivery. Finally asked for them to check with a manager and came back with same answer. Went home and ordered item online with store card. No 20%cash upfront and I saved money with an online coupon offer.
I was lied to about financing terms. Contacted financial company and was told no down payment was required if purchase was under limit. Walked out and will purchase elsewhere!
My boyfriend and I went in to Ashley today to look at a sectional. We worked with Caesar(forgive me, if I’m wrong because the paperwork is in the car while I’m writing this). He was excellent and knowledgeable. He was not pushy, he lets us just look around and then patiently showed us all of our financing options. We are so excited to have a functional living space in the next two weeks. Thank you so much for everything today. We feel like we have a friend at Ashley HomeStore.
Hunted around for an L-shaped couch WITHOUT the gimmicky ottoman protruding forth from one end. You would think that would not be that difficult to find, but the attached ottoman was unfortunately all the rage among davenport manufacturers in 2019. We finally alighted on Ashley Furniture and were almost immediately gratified with a simple L-shaped sofa with ample stuffing and stout wooden feet- ON SALE! Huzzah! They were able to modify the long/short configuration after a two month wait and one false start. (The first delivery was sent back with heartfelt apologies from our salesperson at his clerical error.) It was well worth waiting for however. We had found a durable fabric in a subtle shade and comfortable as all get-out.
We visited Ashley Furniture on Saturday to look at theater seating. We worked with Kelly to find exactly what we needed and made our purchase. She was so great to work with, that we returned on Sunday and bought new mattresses as well! She listened to our wants and needs and her suggestions were spot on. We didn’t feel pressured to make a decision, which was refreshing! Definitely recommend.
They have a great living room set we liked, but that's not what we are looking for right now.
They were terrible. Kept trying to change the advertisement price which I had with me. Would only give it to me if I got it delivered 5 blocks away and not would cost $170 for delivery ??? So I just went somewhere else
Wish we would’ve read reviews first. Very shady sales. Told we had to sleep in our new bed for 30 days in order to return it (part of their comfort guarantee). We just wanted to switch our split king for a king and now all of a sudden nothing is returnable and even if we could switch, we’re out the extra money we paid for the split king. Just very very shady sales tactics. If this isn’t justified, we’ll be seeking legal help.
Wish we would’ve read reviews first. Very shady sales. Told we had to sleep in our new bed for 30 days in order to return it (part of their comfort guarantee). We just wanted to switch our split king for a king and now all of a sudden nothing is returnable and even if we could switch, we’re out the extra money we paid for the split king. Just very very shady sales tactics. If this isn’t justified, we’ll be seeking legal help.
Kelly Difiore was incredibly helpful. She was able to show us exactly what we were looking for and was always available to answer our follow-up questions. We had a wonderful experience!
Justin was very knowledgeable and helpful. Definitely going to Ashley for all our future furniture needs!
Came here looking for a specific bed, and I couldn't be happier with what I purchased. It was exactly as advertised and the salesman David Drake was amazing! He went above and beyond at helping me look at different options, and was very knowledgeable. I will definitely be returning here for my next purchase!
I had a terrible experience (yet again) and this is the last straw with shopping at any Ashley HomeStore.We bought a dining and bedroom set a few years ago and had a number of issues with delivery. The store manager promised us a discount and when I contacted the store to use it, I was told the manager had left and there would be no discount. Nice.I bought appliances this time around. Was told they could be installed without issue and picked a day for delivery. Had to confirm delivery via email, text, and phone at various points leading up to delivery day. I called once more the night before to be sure and confirmed that everything was a go. Sold my old appliances the morning of the delivery and here is where the problems really get going.Microwave and dishwasher arrived with installer. Unfortunately, no way to install microwave (my fault and I have plans to install it on my own this weekend) and no way to install dishwasher. I had explained my dishwasher setup to the salesperson and had received confirmation twice that there would be no issues. I was able to request a refund for the installation fee, but now have to hire a plumber and electrician to get the dishwasher installed. I would have been fine with this, but it would have been nice to know this in advance.At the very end of my delivery window (for the fridge and stove), I get a call saying the delivery truck and its backup had broken down. No delivery until Tuesday through Friday next week. I am at a conference Monday through Wednesday, so had to pick Thursday. I asked why the next two days would not work, but was told since the trucks were loaded in advance, they would not be able to help. That is ridiculous. Rent a different truck and make things right for the customer. I have no appliances! I have called and left messages for managers twice and did not receive a response until I called Ashley Corporate. And even then, I just received a message saying they were working on it.The last issue, I found the appliances for a slightly cheaper price (this was before delivery). I wasn&'t going to worry about it, but now I am more frustrated because I could have avoided the delivery issues and paid less if I had looked elsewhere.I filed a BBB complaint this morning and will be sending the BBB store review later today.Avoid this store - they don&'t care to help customers when they mess up.11.15.19 - called again today and left a message. No response. No idea when or if we will receive our appliances. Also, dishwasher is missing a part.
I went to Ashley to test out a couple of sofas that were on their website. Unfortunately, they didn't have either sofa in store, however, Cesar went above & beyond trying to locate nearby stores that had them on display. He also showed me other sofas that were on display that had similar fabric so I could get an idea of how the sofas would feel. He took the time to answer all of my questions, take measurements of furniture, ect. He was immensely knowledgeable, helpful & friendly. While I didn't end up purchasing a sofa, I found an amazing bed, head board & lamps. Thanks for all of your help Cesar!
Way over priced.
Be wary, they do not keep promises on delivery. So order from somebody else if you can find the same furniture. Unless you want to wait 2 months and go through a huge hassle. Then choose Ashley
Kelly was great with helping us pick something out for our livingroom. She gave us space to look around alone, and gave us insight on what to look for for longevity of our couch. I would definitely recommend Ashley HomeStore to my friends.
Took off work to get loveseat and sofa delivered only to receive just the loveseat as the sofa was on backorder. This past Saturday, the sofa was supposed to be delivered between 9 and Noon. I received a phone call at 11:30 that they were overbooked and wouldn't deliver the sofa that day. It is Monday, and I can't get through to either the delivery service nor Ashley's customer service to reschedule. Frustrated!
My wife and I recently had a very good experience buying a dining room set at the Madison, WI Ashley Homestore. Our Sales Professional, James, was knowledgeable, kind and listened to our needs. He was never pushy and helped us make a very good decision with this major purchase.
The people there was fantastic to work with and very good at there jobs . They new all of the answers that we had very knowledgeable would highly recommend them🤗
Clean, fresh new store, limited selection but tastefully presented.
We bought a bed 2 weeks ago to be delivered on a Saturday. The morning of the company says we did not confirm the delivery. They had entered the wrong phone number. How were we to confirm if we never got the call? The manager and salesman are responsible for their actions and we get no bed. They both said it was our fault. .The salesman says " I just sell the furniture ". To bad he cant enter the information correctly in the computer. So moving forward. If you chooes this store double check their information cause it will be your fault. Will not be back. Terrible customer service. Make it right. As reading other reviews this is not the first delivery screw up.
Alex was great! I told him what I was looking for and he knew exactly how to help me out.
I wanted to share our recent experience with the new Ashley Furniture store in Janesville to anyone thinking about shopping there. Our experience at the store went great and their employees were very helpful, however, the delivery service was a disaster...to say the least! All three guys who delivered our furniture were injured and while trying to bring our new furniture inside they damaged multiple things in our house. They scraped the woodwork down our stairs, dented our freshly painted wall down the stairs and scraped the entry way to our newly finished basement. They dented our wall to the living room while bringing in that couch. They striped the screws to our end tables while putting them together and cut our carpet with their box cutter while opening the box. They damaged the loveseat when it dented the wall on the way down the stairs, as well. They put a huge scrap/dent in our railing down the stairs. Four of the end tables we ordered were scratched, poorly assembled, or missing screws. The rug was of very poor quality. They told us that they had no room in their truck to haul away our old couch (which we paid to be hauled away) and tried to tell me there should be a moving fee, since they moved it to the garage... which was halfway to the truck. Needless to say all of our furniture is being returned and we will shop somewhere else. They are sending there property damage assessment crew out to assess the damage to our house 😡😡😡
Warm, welcoming and a great sales person to boot! Thank you Nate!!
We went to Ashleys to see what they had after going to several other furniture stores for an sectional power recliners. Right from the start our salesperson was Justin who was very helpful not pushy and showed everything they have and offered different options for what we were looking for. The unit was put together from books and the price was so attractive compared to what we already looked at and we had to order it right then and there. Justin offered no interest for several years and delivery was very cheap and i normally pick everything up but this deal was so good we had all delivered. I am going to go back soon after the holidays to get a bedroom set. Thank you Justin for all your help.
So very disappointed in this store. I purchased based upon their promised date I could pick up. That came and went and no call, just “nope not here” when I called. Well past the promised date, they called to say order in. Upon pick up they discover only half of order is in. Now no one has any idea where other half is. Extremely frustrating.
I would never, ever, ever recommend this store to anyone. First, they showed up nearly four hours after their &"10 minute&" arrival notification call. Drive didn&'t knock on the door and walked in unannounced with a plain V-neck tee shirt on smelling of marijuana.After the initial frustration of his entry without knocking and lack of professionalism I&'m informed the chaise was delivered in the wrong color and that they wouldn&'t be bringing that into the house. Understandable, he claimed I couldn&'t turn away the whole order (three piece sofa) because it was a custom order and I&'d need to &"figure it out&" with my salesperson.Seems rather fishy and a BS line. Called my salesperson, Jenny who was helpful and said a customer service rep would call me shortly. Rep calls and informs me that my chaise was delivered to another house FIVE days ago. I let him the lack of honesty and professionalism is unmatched and that I need this unsafe, unassembled furniture picked up or it&'s going to left on the side of my house for trash pickup. Assistant Manager, Brian calls me about an hour later stating their mistake is mine and that custom, hazardous , unassembled furniture i paid $3000 and is a safety concern for my two young children (it has metal connectors exposed that could easily catch a child&'s toe or finger) isn&'t refundable. He said tough luck, I threatened to call my bank to open a complain for return. While on the phone with my bank they stated this branch has had multiple similar complaints and started to document my issues and they would proceed accordingly. Assistant Manager, Brian called while I was on with my bank and stated he would have a crew pick it up but didn&'t state when I would see my refund or paper work for it.
Waited a month for couch to be delivered. They cancelled delivery DAY OF (the 3rd) because a driver called in sick (and apparently have zero back up plan??) and rescheduled automatically for OVER 2 WEEKS FROM ORIGINAL SCHEDULED DATE (the 18th). Spent that day and the next calling no less than 10 times to their TERRIBLE customer service line as well as our local store and salesman. We have no couch. We can't wait 2 weeks, we can hardly wait 2 days. Every time you're on customer service line, you're on hold for 10-20 minutes. We were promised it would be there on the 5th, 6th at the latest by Charles, who we were told was the delivery route manager (later to find out he is not). Not delivered on those days, surprise surprise. Called and spoke with Cody, manager, who finally...after several calls, mind you...promised delivery on the 8th. Guess what - it's the 8th and haven't received so much as a delivery confirmation email. Called 8am, spoke with Crystal - she's promising me TOMORROW THE 9TH. Still haven't received email or call confirmation. Called again at 11, spoke with Anthony who is also confirming that my delivery is set for tomorrow and all we are waiting for is the delivery people to "refresh their page" that has the routes and mine will be added and then I will receive confirmation. I highly doubt this will happen. It's been BEYOND frustrating. I wish we had never set foot in Ashley and ordered from a local shop that we could actually speak with people who KNOW what they're talking about and can actually get in touch with their own delivery people. Unless you feel like sitting on pillows on your floor for a month and a half DO NOT BOTHER SHOPPING HERE.
Waited a month for couch to be delivered. They cancelled delivery DAY OF (the 3rd) because a driver called in sick (and apparently have zero back up plan??) and rescheduled automatically for OVER 2 WEEKS FROM ORIGINAL SCHEDULED DATE (the 18th). Spent that day and the next calling no less than 10 times to their TERRIBLE customer service line as well as our local store and salesman. We have no couch. We can't wait 2 weeks, we can hardly wait 2 days. Every time you're on customer service line, you're on hold for 10-20 minutes. We were promised it would be there on the 5th, 6th at the latest by Charles, who we were told was the delivery route manager (later to find out he is not). Not delivered on those days, surprise surprise. Called and spoke with Cody, manager, who finally...after several calls, mind you...promised delivery on the 8th. Guess what - it's the 8th and haven't received so much as a delivery confirmation email. Called 8am, spoke with Crystal - she's promising me TOMORROW THE 9TH. Still haven't received email or call confirmation. Called again at 11, spoke with Anthony who is also confirming that my delivery is set for tomorrow and all we are waiting for is the delivery people to "refresh their page" that has the routes and mine will be added and then I will receive confirmation. I highly doubt this will happen. It's been BEYOND frustrating. I wish we had never set foot in Ashley and ordered from a local shop that we could actually speak with people who KNOW what they're talking about and can actually get in touch with their own delivery people. Unless you feel like sitting on pillows on your floor for a month and a half DO NOT BOTHER SHOPPING HERE.
We ordered a sofa sleeper two weeks prior to my parents visit. Delivery was scheduled for days prior to their arrival. We were told by Marcus, a manager, the drivers will move the old couch and put the new one wherever it needs to go based on your space available. We didn&'t know if it would fit in the bedroom or living room. When the drivers arrived, they were rude and unprofessional. Shoved the couch into the doorway and rubbed it all over the walls, transferring white paint from the couch onto the couch, ruining it in multiple places. Before they even got the couch into the house one of the drivers said &"It&'s all messed up. Do you still want it?!&" Ordinarily I would have said no, but with my parents coming in two days what choice did I have. I told them no I need this and they said they&'d indicate that they damaged it on their delivery notes. Then they left the couch in the middle of the house and didn&'t put it where we wanted or more the old one. We called to report it and sent pictures. Nobody contacted us about what was going to be done or apologized about the service. Then a few weeks later we got a notification that a replacement was headed our way and would be delivered on some random day. We picked our original date because one of us would be home, now we are at their mercy. We made arrangements for the delivery and the truck broke down. To which they say &"It&'s at the store, come pick it up when you can.&" We do not have a vehicle big enough to transport it AND we paid $100+ for the delivery. I called customer support again and the woman gave me a $50 gift card. Nice of her and it wasn&'t her fault, but where is the management team to handle these situations?! If we were to buy this damaged piece in the showroom it would be $200+ reduced. Is that asking for too much when it comes to now a third attempted delivery? I just got off the phone with the delivery service minutes ago and they had a pickup scheduled for the couch, but weren&'t going to deliver the replacement! UNBELIEVABLE. Talk about poor service. They do NOT live up to the customer service provided in the showroom. We will NEVER return.
I would never again purchase from this store again. We went in on September 22, 2019 and we had a great expeerience with the sales person we spend close to $10,000 on furniture. We were set to get delivery on October 2nd. We still had a balance to pay and we called on September 29 to make the payment and a employee from the store promised us, guaranteed us that we were still going to get our items delivered on Wednesday October 2nd. I was suppose to get a call three days before to schedule the delivery and nothing. I called Monday September 30 and they could not help me because their system was not working so I was then suppose to get a call back and no one called me back. I called back on Tuesday October 1st around 11 am and left a voicemail...it was almost 4 pm and still no one had called me back. I then called again and they said that they were not going to deliver my items because it was not paid on time even though we spoke with an employee on Sunday and they said that the payment was going to be processed and guaranteed us that it was going to still be delivered on time. Now my items will to be delivered till Saturday, with another item not being delivered till October 9th. It took them two hours to call me back and it wasn’t even the manager who has the decency to call me. Please do not waste your money on this store. They have terrible customer service and are very rude and unprofessional. I will let everyone that I know and I will never again purchase from them.
Its role nice place
My husband and I purchased a mattress on 8/25/19. That day we were first told about the free delivery option. Once we selected a mattress and didn't purchase the additional products we were then told since we did not spend enough money we would have to pay 119.95 for delivery or pick up the mattress with in the next three days. We were unable to self pick up and chose to have it delivered. We were then told about the specific parameters for deliver and if we were not on top of the delivery parameters our mattress would not be delivered. We met all the expectation and made several modification in our schedule like: half day off work, arranged a 3rd party to be at our home. That morning the delivery driver called and said it could not be delivered. My husband felt he was given the run around by the driver and sale associate. We would never received any compensation for our time and inconvenience and still have yet to receive our mattress- that we payed for on 8/28. If their was an option to not even give it any stars I would have.
My husband and I purchased a mattress on 8/25/19. That day we were first told about the free delivery option. Once we selected a mattress and didn't purchase the additional products we were then told since we did not spend enough money we would have to pay 119.95 for delivery or pick up the mattress with in the next three days. We were unable to self pick up and chose to have it delivered. We were then told about the specific parameters for deliver and if we were not on top of the delivery parameters our mattress would not be delivered. We met all the expectation and made several modification in our schedule like: half day off work, arranged a 3rd party to be at our home. That morning the delivery driver called and said it could not be delivered. My husband felt he was given the run around by the driver and sale associate. We would never received any compensation for our time and inconvenience and still have yet to receive our mattress- that we payed for on 8/28. If their was an option to not even give it any starts I would have.
My husband and I purchased a mattress on 8/25/19. That day we were first told about the free delivery option. Once we selected a mattress and didn't purchase the additional products we were then told since we did not spend enough money we would have to pay 119. 95 for delivery or pick up the mattress with in the next three days. We were unable to self pick up and chose to have it delivered. We were then told about the specific parameters for deliver and if we were not on top of the delivery parameters our mattress would not be delivered. We met all the expectation and made several modification in our schedule like: half day off work, arranged a 3rd party to be at our home. That morning the delivery driver called and said it could not be delivered. My husband felt he was given the run around by the driver and sale associate. We would never received any compensation for our time and inconvenience and still have yet to receive our mattress- that we payed for on 8/28. If their was an option to not even give it any starts I would have.
Lesson learned the hard way. Dont buy furniture online. Bought 6 dining chairs, they come not assembled, my husband put three of them together before I got home and all three of them had something wrong with them. Wobbly legs, and torn fabric. Called the ashley customer service, after being on HD for 53 minutes was told that I could ship them back. Cost me $ 209.00 dollars to return. We will see if there are any further issues regarding getting a full refund. I anticipate more problems. I have bought more furniture than I could count from ashley but this online experience will prevent me from spending another penny on any of their furniture.
Prices are good and the salesman was very nice and polite. He didn't pressure me even though I was just looking.
Very nice store. Best part was the sales associates are helpful, but don't follow you around and bother you the whole time. Came here just looking for a dresser and fireplace tv console because I bought a furniture set at slumberland the day before. I ended up buying a new dresser, tv console and a FURNITURE SET! "Thank you Denice" Will be canceling my Slumberland order!
We went in the Janesville, Wisconsin store, just looking around , sitting on different recliners and this one female salesperson comes up to us and said"I am glad you are sitting on all my furniture, it needs to be broken in". I thought this was a very rude and sarcastic thing to say!! We will never go in that store, again!!!
The sales process wasn't bad. In fact, the sales person was very nice and informative. But after we paid for our sectional sofa and the order was placed, that's when the awful experience began. We were told our sofa would be delivered within 4 to 6 weeks, and when we didnt receive a call after 5 weeks, i figured i would call and check in. Over the phone, we were able to set the delivery date at the very end of our 6 week waiting period. The day before our sofa was to be delivered, we received a call that our order was back ordered and we had to wait two more weeks for the delivery. Literally 24 hours before our scheduled delivery. We got rid of our previous couch to make room. So now we dont have seating for two weeks. The day arrived (2 months after we ordered) when we got our sofa delivered. But it arrived damaged. So we had to send it back and wait another 3 weeks for the new sofa to be delivered. Again, we didnt have seating after assuming we would already have the sofa by now. Now that it has been about one year of owning it, the springs have broke and the cushions fall through, the arm rests broke, and the terrible quality is really showing. We regret buying from Ashley and wont be back anytime soon.
The sales process wasn&'t bad. In fact, the sales person was very nice and informative. But after we paid for our sectional sofa and the order was placed, that&'s when the awful experience began. We were told our sofa would be delivered within 4 to 6 weeks, and when we didnt receive a call after 5 weeks, i figured i would call and check in. Over the phone, we were able to set the delivery date at the very end of our 6 week waiting period.The day before our sofa was to be delivered, we received a call that our order was back ordered and we had to wait two more weeks for the delivery. Literally 24 hours before our scheduled delivery. We got rid of our previous couch to make room. So now we dont have seating for two weeks.The day arrived (2 months after we ordered) when we got our sofa delivered. But it arrived damaged. So we had to send it back and wait another 3 weeks for the new sofa to be delivered. Again, we didnt have seating after assuming we would already have the sofa by now. Now that it has been about one year of owning it, the springs have broke and the cushions fall through, the arm rests broke, and the terrible quality is really showing. We regret buying from Ashley and wont be back anytime soon.
I honestly have never had an experience like we did at this store; 2 visits and zero contact from multiple sales persons. All other customers greeted and assisted, went to the desk, still no acknowledgement. We left and now our business goes to the online store. Very disappointing.
Lots of sales people standing around and not ONE asked if I needed help! One was helping a lady and saw me looking and testing. I was standing near them when they were finished but did he come over to me...NOPE! Off in another direction. Didn't even say..I'll b with you in a minute. poor, poor service!!
Awful. Our furniture arrived damaged and missing pieces from both the sectional and bedroom set. Joe, the store manager, laughed at me when I called to discuss. No one cared or was even polite. Seriously stay away from this place.
We have had an amazing experience with Abdulb on the appliance side and Jenny on the home furnishing side. They are both very customer service oriented, patient and extremely helpful. I would highly recommend them to anyone who needs a hand. The prices were amazing!
Do not waste your time and money here. They did not communicate anything to me, lied to me, and were unapologetic. I ended up cancelling my order and shopping elsewhere. I will never shop there again despite needing a lot more furniture. I purchased a coffee table and scheduled the delivery for Saturday the 6th, because I work on weekdays. Keep in mind the delivery fee is about $150, so already overpriced. Also the 6th was 2 weeks after I purchased the coffee table, so it was already a very long time to wait. They are supposed to email you with a delivery confirmation 72 hours ahead of the scheduled date. I never received such confirmation, so on the 5th I called them to see why I hadn't received that notification. The first person I spoke with said my delivery was scheduled for the 8th. I was never informed of this and the 8th did not work for me because it was a weekday, so the person I spoke with said he would call me back after he checked with a manager to see if they could still "squeeze me in" on the 6th, the date I was supposed to receive it in the first place. I never received a call back. Several hours later I called again, and the person I spoke with this time said my delivery was scheduled for the 11th (ANOTHER weekday). WTF?? I told them I had been informed it would be delivered on the 8th only a few hours earlier, and that was after I was expecting it on the 6th! This person was extremely unapologetic, gave me the usual "I understand your frustration but there's nothing we can do," and I asked to be transferred to a manager. No manager answered, so I left a voicemail and guess what? Never got a call back. So I called a third time. Keep in mind, I was on hold for 20+ minutes each time I called before I actually spoke to a customer service rep. I was shocked that the third person I spoke with was actually helpful. She told me the coffee table had been on schedule to be delivered on the 6th (the first time someone acknowledged that this was the date I had originally agreed on!) but was damaged in transit, which had caused the delay. She said they would not receive the new one until the 10th, which was why the delivery was scheduled for the 11th. So why did someone tell me the 8th earlier that same day? I still have no explanation. Why did no one inform me that my delivery was delayed? That's the worst part, they claimed they left me a voicemail with that information - they absolutely did not. I had no voicemails or missed calls at all on the day they claimed they left the voicemail. I asked for a refund on the delivery fee because of the whole mess. The person I spoke with said she would check and get back to me. No surprise here - I never received a call back. The next day I called again just to make sure I'm getting the delivery fee refund I deserve. They said they couldn't give me the refund, but had the nerve to offer me a $50 gift card. LOL like that's of any use to me at this point. I told them the situation again and that I deserved that refund. After waiting on hold again for awhile while they checked with the manager, they said again they couldn't give me the refund, but offered me a $75 giftcard. LOLOLOLOL. They both refused to refund the delivery fee after putting me through all this and were "unable" to schedule the delivery on a day I would actually be available. So I just cancelled my whole order, got a refund for both the coffee table and the stupid delivery fee. No one even seemed to care throughout the entire process. Guess what Ashley? I have a big empty house I need to fill with furniture, and you'll be getting no more of my business.
Not the cheapest furniture in the world but good quality and looks good. The in-store experience was super quick and easy, and Martha who helped me was very proficient and professional!
You won't be seeing me back! All I can say in summary is "what in the serious F***" Everything went downhill the minute i walked in the store. It was late afternoon on a Sunday so they would most likely be closing soon. I just wanted to browse for places in the area for barstools & anything else. Jaime I believe her name was, 'greeted' us at the door. She talked our damn ears off for TWENTY MINUTES. Helpful is great yes, please feel free to show me where things are, ask what i'm looking for, and explain your price cards, check in while i'm shopping. Cool. Jaime was TOO much. My legs were legit getting tired from standing there so long. I did NOT appreciate her asking what we did for a living which I did not give an answer to, WHERE we worked, WHERE we lived and even asking for a specific road!!! Seriously this is a furniture store, back off. I'm not telling some rando where I work & live. Are you trying to see if I need financing? Must have thought so, because she really went into it then. Extremely inappropriate and crossing the line. I was so furious I just wanted to turn around and walk out of there. Staff were all staring too so they were clearly aware of it. Also ridiculous and uncomfortable!!!! While browsing briefly another staff member tried saying hi but I was so done with the place and was not about to talk to any more sales people. She laughed at my reaction of a simple hi and literally briskly walking away. This place was like a high school. Surprise Ashley Home - I have a brand new empty house I need to fill with furniture. I went to Steinfaels after and will gladly drop thousands with no financing there!
You won't be seeing me back! All I can say in summary is "what in the serious F***" Everything went downhill the minute i walked in the store. It was late afternoon on a Sunday so they would most likely be closing soon. I just wanted to browse for places in the area for barstools & anything else. Jaime I believe her name was, 'greeted' us at the door. She talked our damn ears off for TWENTY MINUTES. Helpful is great yes, please feel free to show me where things are, ask what i'm looking for, and explain your price cards, check in while i'm shopping. Cool. Jaime was TOO much. My legs were legit getting tired from standing there so long. I did NOT appreciate her asking what we did for a living which I did not give an answer to, WHERE we worked, WHERE we lived and even asking for a specific road!!! Seriously this is a furniture store, back off. I'm not telling some rando where I work & live. Are you trying to see if I need financing? Must have thought so, because she really went into it then. Extremely inappropriate and crossing the line. I was so furious I just wanted to turn around and walk out of there. Staff were all staring too so they were clearly aware of it. Also ridiculous and uncomfortable!!!! While browsing briefly another staff member tried saying hi but I was so done with the place and was not about to talk to any more sales people. She laughed at my reaction of a simple hi and literally briskly walking away. This place was like a high school. Surprise Ashley Home - I have a brand new empty house I need to fill with furniture. I went to Steinfaels after and will gladly drop thousands with no financing there!
Kris is the Most professional and pleasant And patient sales person I have ever had the pleasure of working with!!! Three hours later we are getting a new living room set. Thanks Kris :)
They sell overpriced junk and with service to match. Avoid this place i have had nothing but issues with the furniture and have to jump through a million hoops for services
Disappointed with the customer service I've experienced. Twice they've committed to a delivery date and ended up needing to reschedule on short notice (one delivery they rescheduled twice). It can take a lot to reorganize work/life schedules to be available - and they showed little appreciation for the inconvenience that resulted from their failure to meet their commitments. It's disheartening since i did my part - I paid on time, I was flexible with my schedule. But when I asked if they could more flexible with delivery procedures, they refused. When I offered suggestions to mitigate similar issues, they were reluctant to change. Their lack of empathy is disappointing. It's happened to me twice.
Disappointed with the customer service I&'ve experienced. Twice they&'ve committed to a delivery date and ended up needing to reschedule on short notice (one delivery they rescheduled twice). It can take a lot to reorganize work/life schedules to be available - and they showed little appreciation for the inconvenience that resulted from their failure to meet their commitments. It&'s disheartening since i did my part - I paid on time, I was flexible with my schedule. But when I asked if they could more flexible with delivery procedures, they refused. When I offered suggestions to mitigate similar issues, they were reluctant to change.Their lack of empathy is disappointing. It&'s happened to me twice.
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0% interest for 60 Months^° – In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. 60 equal monthly payments required. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchases with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes and refers to the rental period from agreement start date to first scheduled renewal payment. On your first renewal date, lease payment amounts, taxes, and fees will apply. Lease renewal payment amount, period to ownership, and total cost vary by item selected. This is not a promotion for a specific transaction or item. Please see lease for payment amounts and rental terms. Offer will not reduce the number of payments, total amount necessary to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved
