Ashley Store Kenosha, WI

I bought a Couch with a speaker system in it,the sound system was dead on delivery, so they sent a person out to my house to fix it,he couldn't figure why it wouldn't work, so they said they would get someone to fix it, i got a text telling me when they will stop by.The day they were supposed to stop by, I called customer support because no one showed up!Customer support said they made a mistake on the text!I am still waiting for someone to contact me!I was supposed to get another Couch there, but with all this trouble, I will go to some other furniture store, they just lost a customer!

Anita was very helpful with our purchase with our new sofa!❤️

I had a fantastic experience working with Zach. He was attentive, knowledgeable, and consistently went above and beyond to ensure all my needs were met. His professionalism and dedication made the entire furniture shopping process smooth and stress-free. Zach’s attention to detail and commitment to excellent service truly set him apart—I highly recommend him to anyone seeking reliable and thoughtful support.

Zach is amazing and his eye for decor is beyond ask for him

Chris and Jose rocked it! Hustled it. Totally happy with it all. Thank you sooooo much!!!!

Chris and Jose did a fantastic job!! They were very professional. They were cautious to avoid hitting any walls and made the best decisions in carrying our furniture upstairs. Very polite, quick and clean. Thank you!!! I highly recommend them

Brandon and Beau were the best delivery men! They were so kind and helpful! I could only hope to have them in the future with any future deliveries. Thank you both!!

the staff has no idea about the goods they sell

Darren help me out quick and efficiently. Let me try out all the mattresses until I found the right one. Thanks Darren!!

The delivery guys Jose and Christan was very nice and polite.They got the job done with no problems. 5 stars for you guys

When you come here ask for Jim. One of the most patient person I’ve ever met. He doesn’t try to shove anything down your throat but instead works with you and gets you exactly what you’re looking for!

Anita was wonderfully helpful and very knowledgeable. Thank you

We received our brand new couches in August of last year, and within 3 mos (Dec '24) noticed half the cushions were not as supportive as the others. Clearly this was a manufacturing flaw/defect, and it appeared they did not have an adequate amount of stuffing. When I reported the manufacturing defect, I was told (5 days later) that it was NOT a defect nor improper manufacturing but to simply “fluff and adjust” the back cushions. It doesn’t take a genius to see that the finish product was not held up to a consistent standard. If more stuffing was needed to remedy this problem, and for “NEW” couches – I might add, then all they had to do was provide it. A simple solution that just cost them new customers.

On July 3, 2025, my wife and I visited Ashley Homestore in Kenosha, WI, with the intention of purchasing a king-size mattress and a matching bed set, which included a tower dresser, wide dresser, bed frame with storage, headboard, two nightstands, and two king-size pillows with pillow covers. James Reynolds served as our salesperson, thoroughly reviewing our selections and confirming our order. On July 19, we received the delivered items: two dressers, two nightstands, the mattress, two standard pillows, and the bed frame planks. However, upon inspection, we found that one nightstand and one dresser were damaged, and we did not receive the correct size pillows or pillow covers as promised. To make matters worse, at 8:00 PM on July 18, we received a text stating, "We have just been informed by our Distribution Center that the B221 BED SET (headboard, footboard, side storages) is unavailable to load." This last-minute notification, just hours before delivery, is utterly unacceptable. It reflects a shocking lack of communication, organization, and professionalism. Despite contacting Customer Service immediately, we were met with no resolution, no apology, and no attempt to rectify the situation. The complete disregard for customer satisfaction is beyond disappointing—it's infuriating. The negligence in communication, the damaged items, and the missing components demonstrate an utter failure in your service standards. As a long-standing and valued customer of Ashley Furniture, I have never encountered such unprofessionalism. This experience has left us not only dissatisfied but also furious. I will be warning others about the blatant incompetence and disregard for customers at the Ashley Furniture store in Kenosha. This level of service is unacceptable, and I expect immediate action to address these issues.

Great experience! Zach was a great help ! Very friendly and nice atmosphere!!

This lady with a pink shirt was so helpful to me and my mom kind funny i forgot her name she was super helpful me and my mom bought 2 bed and 2 dresser she was very helpful her name was Anita she deserves a raise!

We bought a sectional and queen bed frame and was told the bed frame was missing it's support legs and to not sleep on it. So we are elderly had to sleep on sectional for 2 months till our friend cut 4x4 blocks to put under bed. Never received anything from Ashley. What a horrible thing to do to people

We purchased a wood kitchen table from Ashley, and after a year and a half, the finish started to peel and continues to peel. We purchased the accident coverage, but, of course, they take the position that their poorly finished tables are not an accident. I'll take a pass on Ashley in the future and encourage you to do the same. Update: So I called the number below and the person said they had to put me on hold. She doesn't put me on hold as I can hear her typing. She then hangs up on me. I called another number for Ashley, and also got put in a holding queue, which eventually hung up on me. 😆

Angelina at the Kenosha store is great to work with! She took great care of us while processing an exchange. We are very happy we were able to find a different living room arrangement with no hassle! Thanks very much for your patience and making it fun!

Darren was extremely helpful! We don't have our furniture yet, so I will update my review once we get it.

Friendly and very helpful.

Zach was wonderful to work with and was very knowledgeable. Great customer service!

Very helpful, and easy to work with.

Anita was very friendly and extremely helpful!

Anita was a joy to work with! So personable and helped me find everything I was looking for! She is so sweet & helpful and I definitely would come back to her in the future.

Francisco and Louis were awesome, delivered and assembled in just minutes!

Francisco and Louis were fantastic. On time delivery, courteous and prompt. Thank you so much!

Love our new bedroom set from Ashley! The white glove service was well worth the money…only way to go 😁. Delivery guys were great and respectful of our home. Love our salesman Darren too, we have purchased from him several times and he’s super knowledgeable and always patient as I’m still looking around the store after I have already decided 😂. Love that this location is family owned too!!

Fransico and Yadier were incredible in delivery and installing my new couch! I was so pleased with their service and how friendly they were. Highly recommend!!

Delivery was flawless thanks to Derek and Cameron!

Purchased a power recliner on a Sat. was told it was in stock and would be delivered the following week. Followed up on Tuesday to find out it would be 2 months. Manager made no effort to rectify, no concern with giving a refund and shows little care of the inconvenience caused. There were other chair that we would have considered given the circumstances but that was never offered. I suggested the refund and we will take our money to another business.

Zach was great to work with from start to finish. Assisted me and my wife with a new bed, sectional, and ottoman. Worked numbers and spent a great deal of time with us helping choose the right items for the house.

Super helpful, knowledgeable, and friendly!

Lisa Schiller did an excellent job helping me with my order, provided prices, relevant info and was very patient whenever I changed my mind about a piece, she recommended stuff that made sense based on my budget and didn’t try to oversell. I highly recommend the Kenosha Store and Lisa in particular, online may be practical, but nothing beats excellent direct customer care.

We worked with Lisa and came up multiple times before purchasing. She showed lots of options and was very easy to work with!

My family and I were blessed to have Zach assist us. He is well dressed and well spoken. Zach took his time and listen to what we were looking for. He paired us with some fantastic options and provided very clear and matter-of-fact feedback on any questions we had. This young man takes pride in what he does and it shows. 10/10 would come back to Ashley’s for additional purchase based on the customer service experience we had. Keep up the awesome work Zach.

Zach is the best! Customer service and attention to detail was great. Can’t wait to get our table delivered!

Zach is an amazing sales representative! He has amazing customer service. He was very knowledgeable, helpful, and very responsive to all of our questions. He made everything quick and simple! We have purchased theater chairs and can’t wait for the delivery. He deserves a raise!

Darren Matavka was very patient and helpful while we made a decision on a mattress and furniture set. Took the time to find an alternate solution to keep to our budget. Thanks for the help!

Very easy and smooth experience. Sales man wasn't pushy. And they had exactly what we were looking for.

Zack was very helpful and discussed all the options to help us make our sofa purchase. Great guy!

We bought some new living room furniture. It was delivered today. Everything was delivered on time and in perfect condition. The delivery guys, Brandon and Zach, were awesome! Very professional and happy to answer any questions I had. 5 stars for the great experience we had with Ashley Furniture!

Darren Matavka was very helpful and honest with his recommendations

I recently bought a bunk bed from Ashley. It was a white bunk bed, with a storage drawer underneath. Rash was my sales man and did not mention that the storage drawer was an extra 150 dollars on top of the 450 for the bunk bed. I was under the impression that I would get what I saw displayed in the store, a bunk bed with a matching storage drawer underneath. When I received my product, I could tell from the box it did not have the storage drawer. Once again, I was not aware this was extra until going to the store once again and being told. Rash never mentioned it or even gave us an option to buy it. I tried calling the number on the paper and posted online, nothing. I was transferred to Peawaukee and Madison, both trying to get in touch with the Kenosha store. After 30 min of calling, everyone of my transferred calls to Kenosha went to voicemail. I left a detailed voicemail at 11am with no response. When I went to the store, there were plenty of workers and the manager behind the desk. Yet no one could pick up the phone or return my call in 6+ hours? Ridiculous. The customer service was non existent. I finally got ahold of Rash after the manager emailed him. He called me and told me it was “my misunderstanding” that the drawer was optional and an additional cost. Which is ridiculous because I was never told once that what I was buying did not include that. After asking for a discount for the major inconvenience, I was offered a whole 9 dollars off of a 150 dollar drawer. When I asked if he was serious he said “well it is already a cheap item”. Not cheap when I am putting money down the drain because you failed to inform me that I wasn’t buying what was on display. Overall, I will never come here again. As I am reading the reviews, all I see from Ashley is “we are so sorry and will do better as a team”. That is a load of crap. Instead of telling people you will do better, you should actually just do better!!!!! Do not shop here!!

Anita morris was so amazing she lifted so much weight off of our shoulders in a rush to get furniture and reissued every thought that we had

Our room consultant Zach Hayes was very knowledgeable and provided an electric experience! He took us through the purple mattress experience fitting us for our ideal mattress and showed off the top gun couch set! He let us explore and was very attentive when we had questions. Zach was phenomenal and we will definitely be back :)

Zach made us try the purple experience and it was great! I can't wait to come back and visit again. Thanks Zach for your expertise!

Zack was a great help!

Very helpful knowledgeable. Answered all my questions will tell friends and family. Will be back

Awesome Angel! She made the process effortlessly and provided the right touch of input and decorating style that brought our concept across the finish line.

Our experience at Ashley Furniture was absolutely amazing thanks to Zach, our incredible sales professional! From the moment we walked in, Zach made the entire process fun, easy, and stress-free. He helped us find the perfect living room and dining room sets, complete with beautiful accent options that truly brought everything together. His outgoing personality and knowledgeable guidance made shopping such a pleasure. We truly appreciated his patience, attention to detail, and genuine enthusiasm. Thank you, Zach, for making this such a wonderful experience—we couldn’t be happier with our choices! Melissa & Craig

Darren is knowledgeable, patient and has a great interior design eye helping me pick the best furniture for my needs

My salesman was very informative and friendly

Darren helped me and was very patient and happy to answer any questions I had as well as helping me find what I needed in my budget. Overall great experience.

Angelina was extremely helpful! She has a design background so was able to help us configure the room perfectly! Highly recommend her!!! Great selection too.

Anita was WONDERFUL to work with!! She was so helpful and patient during each step of the process. We love all of the new items we purchased!

Love dealing with Rash the sales manager. Always fair and very knowledgeable!

Darren was a great help and found us exactly what we needed for our home!

Darren was great. Showed me what we wanted to see. Wasn’t too pushy answered all our questions!

Lisa always helps me.

We were greeted at the door and assisted by Zach. We found a great couch and we can't wait until it's delivered. Thank you Zach! Great service

Friendly staff and great customer service. We purchased a bedroom set, mattresses, bar stools and dining chairs. Everything is beautiful.

Great experience! Darren was so helpful! Will come back!

Lisa did a good job!!

Darren was really professional,helpful,and friendly. We bought a furniture set from him.

Angel principal was Extremely helpful - thank you!!

Darren was wonderful in helping us choose our couch. We are very indecisive and he gave us many options to choose from and ensured we knew what option was best for us and our home!

Asome fellow wewer very happy

Anita the sales person was very accommodating and friendly. Also very patient with us.

Anita is the absolute best! I went in with many ideas of what I was looking for and Anita helped me with her expert advice. She is so very personable and professional. When you go to Ashley furniture in Kenosha make sure you ask for Anita!!!! You will not be disappointed!

Had A Great Experience Here . Angel Was Definitely Amazing 5 Stars ‼️

Lisa was fantastic. She listened to what we were looking for and found us the perfect piece for our basement. We got such a fantastic deal we decided to get a new sofa and loveseat for our living room as well. They worked with us on the price and getting us what we were looking for.

Worked with Zack today and he showed me a number of options. Great guy.

Zack was fantastic, great experience. Pleasures to work with !

Darren was very helpful with my family and I‘s purchases

Great salesman Darren! Was friendly and knowledgeable

Amazing customer service, I got help immediately found what I needed.

Awesome service!!! Thank you very much!

Jim Reynolds was great! He was not pushy, showed of several options that would work for us, and a price we couldn't turn done. Everything was throughly explained to us from the furniture, warranty, and delivery. We will be back for assessories. Thanks Jim!

Zach was awesome! Super helpful and made it easy to get my couches and delivery set up! He wasn’t forceful and answered all my questions.

Darren was awesome helping me out

Lisa did a great job showing us various recliners its function.

Had an awesome experience with Angel, very helpful and we’ll definitely be back for some furniture!

Very friendly and easy process with Richy

Lisa Schiller was amazing and so helpful and he picked the pillows

Richie was very helpful in finding me a dining room table. I've gotten a couple of sofas from him in past will definitely go back in future

Richie was amazing. Answered every question I had. Help me luck out a beautiful couch and love seat. Highly recommend coming to Ashley's for your furniture needs. Ask for My guy Richie

Amazing products and people!!!

Darren Matavka was so amazing on our journey to purchase a new Bed Set ! He was attentive , clear spoken and quick ! He did not force anything we didn't want and we got an amazing sale ! Thank you so much !!

Rash was the best nice personality and very helpful very good service

Awesome service definitely coming back

Lisa took care of us today! I had such an amazing experience and enjoyed the service. Ashley always has amazing furniture!

Great customer service very good experience a lot of nice furniture.

Richie at Ashley in Kenosha helped us when we were shopping for our new couch set and was absolutely amazing. He was knowledgeable and also gave us space while we shopped. We came back again for a chest & Richie was there again to help. Definitely will go back just because him!

Lisa and Zach were very helpful and kind. created an amazing experience here.

Lisa was patient and a great help in finding us exactly what we wanted (as indecisive as we are)!

Zach was great to work with, we highly recommend. Thanks Zach!!

Zachary was great, helped us get a nice couch, was very professional, took his time making sure we were completely satisfied. Excellent service.

Purchased a new split king Tempur-pedic bed, Darren was wonderful, excellent experience!

Absolutely awful – shop anywhere but here. I purchased a new sectional and chair from Ashley in Kenosha, Wisconsin in January. I paid an extra $90 (on top of delivery fee) for “set-up” which included unpackaging and attaching the feet on all the pieces. The “new” chair they delivered had stuffing coming out of it, a large white wire hanging visible on the bottom front of the chair, the underskirt is visible from any angle and is also ripped on the underside. I also noticed the feet are all in different spots. On one chaise, the feet are recessed by about an inch and on the other chaise the feet actually protrude (albeit slightly but enough to cut my foot a few days later) beyond the chaise itself. The misplacement of the feet is visible and obvious. I contacted Ashley within hours of the delivery and informed them of these issues. They asked for photos which I provided and was told they would get back to me. Three days later I followed up asking for status and was again told they would get back to me. A month later, and still no word from Ashley so I again contacted them. They have refused to exchange the defective chair for a new, undamaged one and instead said they would “repair” it. This is unacceptable - I purchased a brand-new piece of furniture, not a defective piece that has been repaired. I also asked for a refund of the $90 I paid for the “set up” fee, due to the issues with the feet, which was also refused. This was my fourth time purchasing thousands of dollars worth of furniture from Ashley and obviously my last. I now get the pleasure of spending time I don’t have dealing with this crap. Learn from my mistake - shop at Colders, Steinha8fels, Penny Mustard, La-Z-Boy - anywhere but Ashley.

I was very pleased with Zach service. He was very attentive and helpful with all the questions I had.

Zach Hayes is outstanding! Walked me through every step of a big purchase, heard and helped with all of my needs, and saved me some money in the end. Ask for Zach Hayes when you go to this store!

Absolute garbage company and policy. We purchased an expensive and poorly made kitchen table with an extended accidental warranty. The table was delivered damaged and it took weeks of arguing with reps to fix it. Recently there were chips and damage to the table and they denied our claim. We left a review and Ashley responded to reach out to make it right. So I did just for them to say we are SOL. This is ridiculous and I will make sure we don't use them to furnish the remodel of our house. They only responded to the first review because it was public. Let's see what you have to say now Ashley 😏

I purchased the lifetime accidental plan. I tried to get my low quality high priced table repaired/replaced but my claim was not accepted. Shame on Ashley Furniture for selling me this warranty based on lies. I'll build furniture out of 2x4's before I purchase their furniture again.

On 2/5/25 I bought some furniture and had it delivered 2/13/25. From top to bottom a perfect experience! My salesperson was Lisa Schiller. SHE WAS GREAT AND HELPFUL! The delivery people were great too. You should be proud to have such people on staff ! Thank you.. Rick Hansen

This was my husband and I’s second time buying with Angelina, and she was amazing! Super helpful definitely recommend!

Had a great experience working with Richard today. He was quick and efficient. Would work with him again.

Excellent delivery experience! Doug, Devon, & Jesse were professional, personable, & they ensured I was satisfied with the placement of my new couch before leaving. A+!

Darren is knowledgeable, easy to work with, and takes the time to answer every question you'll have! Never pushy or forced. Thank you Darren, for a wonderful experience!

Richard was a amazing sales associate. He was patient. Great with our daughter. Took all of concerns and issues into consideration. Richard mayde sure we got what we wanted. It was a great experience.

Richard Grubbs is amazing! Very friendly, patient, and knowledgeable. Will definitely be back to purchase more! Thank you Richard.

Zach did a great job helping us and answering questions also giving us time alone to browse and find what we needed. Looking forward to getting our furniture delivered!

If I could give 0 stars I would. The furniture and prices at this store are great with lots of selection but the workers suck. No one wants to work. No one wanted to approach us not once. The same guy worker passed us 3 times and looked at us and still never asked if we needed help. He was too busy on his phone. We were going to buy but shouldn't have to hunt down a worker especially on a quiet Sunday afternoon. There was also a lady worker who looked us down and up and we thought she was going to come help us but instead she just walked past. It seemed like we weren't the only ones without assistance as there were a lot of customers browsing but not one worker working with said customers. After spending an hour and browsing the entire storeroom we gave up and left. Sucks they won't have a sale. We will never buy from here. Save your time and money and go to Total Furniture on highway 50.

Was great meeting and working with Zach. Very knowledgeable and helpful. Thank you

Ordered a table and chairs. Delivery was very late on Sunday and by then my help was not available. I opened up the box on Wednesday and found a huge gauge in the corner, called the store right away and was told to send pictures to customer service area. Customer service called me the next day to say there was nothing they could do. It was more than 24hrs after delivery. I even tried the store and was told “oh well” nothing they can do! There’s NO repairing this, now I’m out $700. Very upset! DO NOT SHOP HERE!

Mikey in the warehouse saved me hours of time by showing me some tricks to assemble my chairs quickly. I can’t say enough about how great and friendly he is. Richard and Zach were helpful and fun at the front desk as were the ladies who took my order. Jennifer was prompt and low-pressure during the buying experience.

Angelina made my experience so wonderful and easy. This was something I did not want to do. I bought furniture for my moms assisted living apt and I was dreading it. But Angelina made me feel like I was shopping with my best friend. She is amazing and I will forever shop here because of her. Thank you Angelina!!

Jim our sales rep was so kind and really took the time to help us find exactly what we needed

Angel was our Associate and spent so much time with us, and really helped us make our decisions. We so appreciate her honesty and knowledge of the products.

Darren was a wonderful salesman. He helped me find the perfect mattress. Super knowledgeable.

Thank you Darren! Appreciate a your help! Very attentive to us nd out needs!

Zach Hayes was wonderful to work with. He helped us find exactly what we were looking for. Super nice, helpful, and friendly. He had great patience with us as we had to have him measure many furniture pieces. He helped us envision what our furniture would look like in our home. Great experience!

Lisa was very helpful. We are very happy with her service as usual.

We recently had the pleasure of working with Zach H. to purchase two mattresses, and we were thoroughly impressed with the exceptional service he provided. Zach took the time to understand our needs and preferences, asking thoughtful questions to determine the ideal mattress for us. He then worked to find the perfect mattress within our budget, addressing all our queries and offering valuable recommendations. What's more, he went above and beyond by assisting us with a car issue in challenging weather conditions. We would like to extend our sincere gratitude to Zach for his outstanding customer service, which truly exceeded our expectations. Thank you again for everything Zach!

Lisa did a great job! Worked with us through a challenging purchase! Thank you!! Thank you!! Thank you!!!

Angelina was very informative and helpful

Jim was very helpful and did a great job laying everything out

Darren helped me out, he was friendly, knowledgeable, and got my order done quickly with no hassle.

I had a wonderful shopping experience with Jennifer Vance at the Kenosha location. She is very knowledgeable and easy going. She helped me find beautiful living room furniture that I’m in love with and can’t wait to get it delivered. I will be returning to make more purchases with her in the future. Thank you so much Jennifer!!!

Angelina Principato was amazing. She helped us buy a full bed set and was very informative.

Luis, Luis and John did an excellent job delivering! Very helpful and friendly. We had a very good experience from purchasing to delivery! We are very happy!

Zach was polite and helpful while we were looking for a living room chair. He made wonderful suggestions and ensured we had the best experience!

Darren Matavka at the Kenosha location for Ashley Furniture was so lovely and such a great help with our experience! We picked out a lovely bedroom set + mattress! Darren was so kind, and walked us through a mattress testing walk through and helped us pick out the perfect mattress depending on our needs! You can really tell he loves his job and carries himself in a very professional manner, and is respectful to all guests! Thank you Darren!

Zach (Hayes) was a ton help! Helped me pick out the best matress, pillows and adjustable base! Haven’t gotten a new bed setup in 8 years and this will be the perfect fit !

Darren was a great salesman 👍🏼

Darren was so helpful and pleasant. This was my first experience with Ashley definitely worth stopping! Thank you Darren.

Excellent customer service by Darren. He’s very knowledgeable and patient. The store is great with lot of options to choose from. Happy to have visited this store. Thank you.

Lisa did a really great job for me selling me a new recliner 👍👍

Very friendly, quick and helpful.

Jennifer Vance was amazing!!! She was incredibly helpful and worked really hard to make sure I was aware of what I was getting.

Lisa was great to work with. Knowledge. Friendly and helpful!

Zach was very helpful in our choices for new furniture. Highly recommended

The selection at the store is very good, and Jennifer Vance our sales person was top notch, but after receiving damaged furniture, the customer service department did the minimum required. They did not seem at all interested in making us a satisfied customer. My suggestion is, avoid the customer service department if at all possible.

Zach was great! Found the perfect furniture and we were in and out in no time

Ashley’s furniture in Kenosha hands down has the best sale/customer rep. We were greeted by Zach upon arriving. He gave us time as a family to browse and then helped us find and purchase our new dining room table. If you are interested in purchasing any furniture Ashley Furniture is the place and most definitely look for Zach he is the best!!!

Great delivery experience

We received our furniture delivery today from the Ashley delivery team of Michael, Angel, and Feliber out of the Milwaukee office. These guys were awesome! Very professional, and courteous. Their delivery skills were top-notch and were genuinely concerned about satisfaction. Great delivery.

Love the new L-Shape sofa we got from Ashley Furniture. Joel and Erix were amazing careful movers who brought it to the 2nd floor of my condo even with the stairs.

Francisco, John and Michael were awesome during my delivery! They were careful with the table and chairs and went over how to install the leaf.

Angel and Feliber were wonderful! Thorough and careful with delivery! Very kind and helpful :)

We were visiting Steinhoffals looking fo a matching dresser for our sleigh bed, purchased in a different state. We were returning home and saw an Ashley from the freeway We backtracked and stopped. Jim found our exact match, met our price point and now we await its delivery, happily. We like Jim, who was pleasant and informative.

Jim Reynolds was a great help with everything.

The sales people are great to work with and know the product. I will come back again.

When I bought my table a couple of days ago, I was not told that I would have to pay extra to have the boxes be brought inside my house. I was told it was $50 for delivery and $175 for them to build the furniture for me but was not told that it would still be $175 for them to bring in the boxes inside my house -AND NOT BUILD IT. That's insane. I should have been told and I would not be this angry and disappointed with this service. I never want to buy from you guys again. And when I called to ask why they couldn't bring the boxes in, they told me that it's an extra $115 if I wanted the boxes brought in my house! That information would have been important when I was at the store buying it!! Never again

Angelina Principato is a very professional person she helps us in the store we bought a bedroom set and a living room. we are so happy, God-bless Angelina.

Brandon was so helpful! I don't think I would've bought a couch today if he hadn't come say hi

Brandon was awesome! My sister found her dream couch!

Anita was wonderful!

I bought a couch and a set of pillows smelled awful. Like skunk. I noticed right away and thought it may have been a chemical they used. The other two pillows and couch were fine. I let them air out and used fabreze on them. No luck. Brought them back to the store. They didn't even look at them. I had to call the company on my phone. The gentleman I spoke to said he would look into it. Of course I felt like he didn't believe me. And he never called back. I love the couch and am fine throwing away the extra pillows. However I am concerned how I was treated. I am now Leary of shopping there again.

We worked with Zach from the Kenosha store and he was amazing. If you're looking for furniture make sure you ask for Zach.

Picked a couch that I would have ready in time for an event I had. Delivery truck showed up on scheduled day and said couch won’t fit. They didn’t even attempt to get it in. I called my sales rep Zach and he was upset and said they always overstep. Zach gave me options. I chose to pick up the couch or have them just drop it off, whatever was quicker. Now, they won’t be able to get it to me until the next week after the event. No option to go pick it up from the warehouse myself. They didn’t offer the floor model. I asked Zach to cancel the order. I will never shop at Ashley again. I was told horror stories from Ashley. I should have listened to them. I hope if you read this it helps you make up your mind where to shop for furniture.

Buyer Beware- We normally have had a good experience at Ashley. So this begins when we purchased a swivel rocking recliner in February 2024. From the minute we received it there was something that was not right with it. It did not feel like the chair in the show room and when you would sit in it, the chair would lean forward. After contacting Ashley they offered to send out a technician to try and resolve the issue. 4 technician visits later and the chair is still not fixed and they will not refund the money for this garbage. They dragged this situation out and they will not make the situation right. Offering me a store credit doesn't solve the issue when I don't need any furniture. Don't waste your money here, there is a better place down the street.

Anita was very helpful from the moment we walked through the door. She was very friendly and has a great personality! She answered all our questions and worked with us to get us just what we were looking for. ❤️

Easy sale, just what we wanted! Sales person excellent! Lisa in Kenosha!

Zach was great when helping me with my dresser purchase!

Zach is the BEEEST! Helpful, knowledgeable, and genuine!

Zach was great- informative, helpful, friendly, not pushy. Just had a good experience and purchased our couch with him. Thanks Zach :)

Nice folks. Nice furniture. Good prices!

Thank you to Zach for helping us out choose our living room set. He was very helpful and patient with us. Can’t wait to see our furniture soon!

I had been searching high and low for the perfect dining room table to meet my specific needs, scouring both online and in-person stores, new and used options. The experience was becoming quite overwhelming until I walked into Ashley Furniture and was greeted by Richie G. From the moment I entered the store, Richie’s welcoming demeanor and genuine willingness to help stood out. He listened attentively to my requirements and preferences, and remarkably, the very first table he showed me ended up being the one I purchased. Richie’s expertise and intuitive understanding of what I was looking for were truly impressive. Despite having visited at least ten other stores, none compared to the level of service and care I received from Richie at Ashley Furniture. He went above and beyond to ensure I found exactly what I was looking for, making the entire process smooth and enjoyable. Richie’s exceptional service and dedication turned what had been a stressful search into a delightful shopping experience. If you’re in the market for furniture, I highly recommend visiting Ashley Furniture and seeking out “Richie” G. His professionalism, knowledge, and friendly approach are unparalleled. Thank you, Richie, for helping me find the perfect dining room table!

Furniture seems to look nice, but home delivery is a disaster. Do not let them in & out of your house without following to document every single incident or issue. If you do not confront them on the spot about every single issue they will do nothing for you…except blame you for the problem. At least Wayfair’s shipper takes responsibility when they create an issue. Avoid them at all costs unless you’re buying & take it with you. Beware short, non-specific reviews you see here as well…

I had an exceptional experience at Ashley Furniture thanks to Anita Morris! From the moment I walked in, Anita was incredibly welcoming and accommodating. She listened carefully to my needs and went above and beyond to help me find the perfect pieces for my home. Her extensive knowledge of the products, combined with her friendly and professional demeanor, made the entire process smooth and enjoyable. Anita's attention to detail and dedication to ensuring my satisfaction truly set her apart. I highly recommend her for anyone looking for top-notch service and expertise at Ashley Furniture!

Jennifer Vance made my experience at Ashley’s in Kenosha very pleasant from the very first second I walked into the store. She made me feel extremely comfortable and not rushed. Jennifer was patient, kind, informational, and very much a people person. Thank you so much! Looking forward to working with you more in the future :)

Angel and Reena were great to work with today. They went above and beyond to make sure my needs were met. Thanks for your patience ladies.

Very helpful and answered all questions and new everything about what to was looking at and compared to other items. Highly recommend and will request for her again.

Great place and found the perfect chair! Angelina was great in helping me find what I was looking for. Have bought all my furniture from here so I know I'll find what I want here.

Darren helped me find everything that I wanted, he is the best!! Definitely not the salesperson feel with him, it was like family helping you with what you need. He was very personable and professional. I definitely will not be going anywhere else for any kind of household furniture again. I purchased bedroom, living room and dining room furniture and everything was in stock and delivery within a couple days, you can't ask for anything more.

Zach H understood exactly what we were looking for and took the time to see if the modular sectional we liked best could be configured to fit our space. He was well prepared with the tools and knowledge. Thank you Zach for being so thorough! The sales people in a different store I had been in didnt want to do the math, they merely pointed out the measurements were on the sales sheet, indicating I should figure it out myself.

Lisa was a great sale person

Zach was very helpful today and I got a new recliner very happy with the service and the power recliner

Outstanding job across the board! Will be coming back soon!

Angel has been amazing and patient with us as we furnish our home. Very knowledgeable on all things Ashley Furniture.

I had the best experience with Zach Hayes today at the Ashley Furniture store in Kenosha! As a sales rep, he was very interested in helping me find exactly what I was looking for as well as knowledgeable of their inventory. As a person, he was kind, thoughtful and engaging. He was very easy to talk to, he wasn't pushy and he really wanted me to be happy with my purchase. I would highly recommend seeking out Zach for any of your redecorating plans! Thanks, Zach! It was a real pleasure dealing with you!

Zach at Ashley was absolutely fantastic! Timely, very informative & helpful! Made our furniture buying process flawless!

It was a furniture store. And seems a little higher class than most.

Zach was great! He was very informative and professional. Can’t wait to get our couch soon. #aussiesarethebest

Let’s just say, we wouldn't have purchased today if it weren’t for Zach. He was absolutely wonderful to work with. Zach took the time to answer any and all questions for my mom and I. Thanks Zach for your wonderful customer service. 😃

Great experience with Zach Hayes! He was a helpful, informative salesman who helped us choose the best mattress for our needs. Five star experience at Ashley Furniture Kenosha with Zach!

Great experience with Zach Hayes. Great guy. Great to work with. Very helpful.

Jim is very nice person very respectful and very nice with the family

We have bought from Ashleys 3 times now. This time was the best. They seem to have their store running much better then the past. Zach was very helpful, answered all our questions and when he didnt known the answer he found them out. He even followed up with us just before and after. We would return to buy because of his customer service the next time around.

Zach Hayes awesome experience. Friendly and knowledgeable. Glad to bring our business here.

Zach was wonderful to work with! He was so informative & patient. Not pushy, answered all our questions & we had a lot! He even rearranged a sectional so we could get a visual. Go see Zach for any furniture purchases you are thinking of, one stop! Thanks Zach for everything, we will definitely be back!

Salesperson was pretty nice. Helpful.

Richard did a wonderful job . Great costumer service .

Zach was awesome he provided us great service and was very knowledgeable.😊

Worked with Zach in the Kenosha store and he was very personable and listened to what I was looking for. Very helpful and just a nice salesperson to work with. I would highly recommend him.

Darren was great!

Zach Hayes was an amazing salesman- very helpful!!!

Angelina did a great job helping me pick out living room furniture. Highly recommend!

Please go see Zach Hayes at Ashley furniture in Kenosha! This professional salesman took care of all my needs for living room, bedroom and office furniture... he was very detailed and knowledgeable about everything they had in the store and he was able to help me get everything I needed! He even helped with financing for zero interest payments. Best experience I've had buying furniture.

Zach was awesome helping us pick out our new couch. We were very indecisive and he was very helpful and did not rush us. Would definitely recommend him and ashley furniture.

Best experience ever! In and out. Got exactly what I needed!

Looking for recliner. Our sales representative was sooo pleasant and helped us find exactly what we were looking for.

Anita is very professional, polite & and a delight♥️

Darren was absolutely fantastic in helping us find the furniture we were looking for.

Zac our sales rep was amazing. He went above and beyond to help us out. He even answered questions we had on his day off. He worked hard to get us the best deal possible!!

I bought a lift chair from Ashley The salesman was Zach. He schooled me on all aspects of them. We love the chair. Consider this I had shopped lift chairs on line. I couldn’t find a store that serviced their own chairs. Ashley does. We opted for the extended warranty. So we are good. But consider this 1 place told me if I had a problem to call the manufacturer. Turned out they were in China. Do yourself a favor and stick with American made and serviced through the same store. Buy Ashley. In SE Wis. go see Zach

Lots of options and appropriate amount of staff contact. Thanks

My experience was great! Zac was very helpful and pleasant. He toook the time to answer all my questions. He went the extra mile to find exactly what I was looking for. I would definitely recommend him for anyone looking to purchase from Ashley Furniture

Anita was fantastic, and super friendly!!

Anita was great!!

Anita Morris, our sales person, was very helpful and knowledgeable. She was very professional throughout the sale.

Anita Morris was extremely friendly, professional, and very knowledgeable.

Zachary at Ashley was a delight. He was efficient and friendly. Helped me find what I was looking for. Great shopping experience and would recommend you ask for him.

Great service All of our questions were answered I was in and out. I as I walked in I was greeted nicely and actually had time to browse before finding someone to help me

My husband and I have purchased from this Ashley store multiple times. We keep coming back. The sales staff is attentive without being annoying. We always see smiling faces when we enter the store. Most recently, Angel helped us shop for a dining room table. She was fantastic to work with! Their delivery drivers have always been helpful and courteous, too. Happy to keep coming back.

Great service, no hassling or pushy service just good advice as we worked through our decisions on lounge, office and dinning room furniture.

Darren was great throughout our entire experience. He listened to what we wanted, and showed us very practical options for our family! Would definitely recommend Darren when you go to Ashley’s!

I love Ashley for the quality furniture they make! The store experience was a good one where we didn’t get the high pressure sales vibe, rather they let us look around freely and once we were ready we were helped out. Our salesman was very patient as we seemingly tried every recliner in the store before deciding on the best one after asking many questions about color options/etc for each one. We went in to replace one recliner but ultimately found two that we liked so we got two instead. The chairs were ordered and came in right when they said they would and the pick up process was very easy. Side note: I had a power recliner that I purchased many many years ago from Ashley that had the power reclining component go out several years after purchase. I thought I would need to replace the chair but decided to call Ashley just to see if by chance it was covered by some type of warranty. It was covered somehow and they ended up sending me what was essentially the entire metal frame and power seat component of the chair for free. It came very fast so I only had a “non reclining” chair for a few days. I became an Ashley customer for life that day. I always make sure that I get Ashley chairs as they do sell other chairs in the store, but I have always had great luck with those that Ashley makes themselves. Highly recommended!

Rash did a great job for us!

We purchased a new sofa, love seat and purple mattress from Rash. He is very knowledgeable about the products and very personable. He also did his best to give us a fair price on the items we purchased. I would recommend that anyone interested in purchasing ant items from Ashley to Rash.

Angel did such a fantastic job with helping us find the mattress that suits our needs! Got an amazing deal on pillows for buying a mattress with them! Definitely recommend!

Maureen was amazing, helpful and awesome at her craft!!!!

Maureen was very good. She helped us find what we were looking for

Maureen Frost is so helpful and understanding! I had the most comfortable, no pressure experience - thank you!

Zara is great sales person, easy to deal with her and easy to understand all her conversations.

We worked with Zara and she was great! Non- pushy and we found exactly what we wanted!

We had great time getting out furniture.

Great customer service and personable. Ask for Darren or Maureen.

Zara recommendations were great! She really got me everything i needed. Made everything much easier.

My recent visit to Ashley Furniture in Kenosha, Wisconsin, ended badly. Despite being long-time customers, the manager at the counter was very rude and unpleasant. After browsing furniture and considering more purchases, Anita Morris, a friendly employee, took us to customer service to deal with a previous (claim) delivery issue. But the manager greeted us with a terrible attitude. She was very rude and seemed unwilling to help us at all. It's disappointing to see someone in a position of authority behave that way. If Ashley Furniture wants to keep customers, they need to make sure their staff is friendly and respectful. In the meantime, we'll take our business elsewhere where we're treated better.

Will never purchase from this store again. Not only is the furniture low quality but the protection plan offered does not cover incidents they claim to. It was advertised as covering stains however the claim was denied because there was more than one stain. Do your research and go elsewhere. For reference see the low quality expensive sectional.

Thanks Zara, you made this purchase a nice experience.

Zara our salesperson was amazing! She helped us pick the best sofa! Highly recommend Zara for all your future furniture needs! 🎊

Darren M. was awesome and super helpful. Gave us our time and space to think about items. Love our new sectional and the price we got it for.

Great team, Rash was super helpful, furniture was great, and a huge selection to pick from. Would recommend.

Ashley Furniture was absolutely remarkable to work with! The sales associates were wonderful and so very helpful! Not your average furniture store, they let YOI decide with zero pressure! Darren Matavka was very helpful while we searched for our new couch! Thank you Ashleu Furniture!!!!!

Mrs. Anita, the sales representative, was absolutely AMAZING! She had such patience as we were extremely indecisive about our selections. Thanks Mrs. Anita!!! 🥳

The sales rep Anita is so nice, professional and helpful! She really goes above and beyond to make sure you are confident and comfort with your buy ❤️

I was helped by angle, she was so helpful and not in your face about couched. So if you are looking for someone to leave you alone but be close she is your girl! Very helpful!

Angel helped us, it was a great experience. The workers did not follow us around and harass us like other furniture stores. They gave us time and privacy to look around and discuss. There were great deals when we went as well, ended up buying 2 sofas and delivery is going to be 2 weeks from the date of buying.

Darren was very helpful, patient, knowledgeable and a pleasure to work with.

I love this store I got so much stuff for a cheap price. Not to mention my helper Angel helped me find exactly what I like. Thank you Angel, thank you Ashley Furniture!

Richie was awesome!!!

Richard was super helpful. Knows his stuff about helping design a room that feels cozy and stands out! Very knowledgeable in mattresses and sleep comfort. If you need someone to help you build your dream living room/bedroom. He is the guy to ask for. Very impressed!

A great experience with salesman Isaiah today. He was very helpful and understanding. See you soon thank you for your help!

Came in with my parents looking for a bedroom set and Isaiah the salesman help us out with all the knowledge he has with furniture. I lovely experience see you soon thanks a lot

i like the store over there. the party time living room set so nice I highly recommended.

First time purchasing from Ashley furniture and absolutely recommend it. Zara was extremely helpful, knowledgeable, and professional! She helped us find what we wanted, got great deals, and gave an overall positive experience!

Maureen was so helpful and so kind! 5 stars for sure!!

Zara was great to work with, no pressure and very professional.

Was great working with salesman Darren Matavka! Was very friendly & helpful as soon as we came through the door. He hooked my son up with some furniture to his liking. A1 service Mr. Darren!

Darren was awesome. He has so much patience, with the best customer service!

Purchased a couch and loveseat. Went back to the store to add the protection plan and they noticed the items were on sale and we were given a credit!!!

My wife and I bought a new couch over the weekend and we worked with Isaiah. He was great didn’t pressure us and even came in on his day off to meet me and help get my couch loaded on the trailer.

Darren was great and knowledgable dales person, no pressures had your best intrest in mind

Richie was very helpful in helping me pick the best sofa for my budget!

We shopped around for weeks before finding Angel in the Kenosha store. She is AMAZING. She was zero pressure, funny, extremely knowledgeable and had us sold on the perfect set in 20 minutes. She gave us tips on proper care of our new furniture and set us up with a great protection plan. I highly recommend Ashley, and especially Angel in kenosha.

Excellent service! Darren helped mom select a new bed and dining set. He helped make her transition from her home of 57 years to an apartment a little happier!

Richie is the sales guy to find, and work with

Anita was fabulous!!! Thank you for great customer service!!!

Mr. Darrenn served us with excellent service and knowledge in all areas. We had a very pleasant experience at Ashley Furniture in Kenosha.

Very helpful, little discount was nice

Amazing experience!

Great experience all around. Polite, not pushy. No hoovering. Mr. Dobbs was so nice and professional. I will go back if needed. Thanks to all.

Darren was great to work with on picking out custom living room set. Thanks

Darren was very professional and worked with to get the best deal possible.

Love my new couch! Zara was wonderful to work with.

Very relaxing and friendly environment

Darrin was awesome!! Very informative

Darren Matavka was very helpful and kind to us as we were looking for the best recliner for my dad! We enjoyed our visit to this Ashley store as well!

Store associate Zara helped in choosing and explaining the features and very Friendly.

It’s always a pleasure working with Darren!

Mary is awesome. She met us at the door, reviewed current promos. We let her know we are just looking and will find her if we have questions. She left us alone while we shopped. We ended up finding a couch we wanted, flagged her down, & it was smooth sailing from there. Looking forward to our new couch!

Maureen and Mary Ann are the best sales person

Mary Ann and Maureen are the best sales person

Zara was great, she helped us pick out the furniture that fit our living room best. She was able to get us the price we needed and the delivery was this week. So easy to work with and very friendly. Great experience we will be back.

Mary was very helpful and answered all my questions.

Zara was great showed us exactly what we were looking for. Gave us time to make our own choice. Very friendly and noligable.

Maureen was great!

Jessica was very friendly and took her time with me to help me pick out the area rug I was looking for.

Zara was very helpful and took the time to explain all of our options so that we had the best experience!

Zara was a HUGE help and is very customer service oriented.

I recommend going somewhere else the sales person raj was unprofessional rushing to get my sale while ordering the wrong items and also telling me that something would fit when I gave him the dimensions and it didn’t fit never again worst sales person they have

Angelina was amazing to deal with. We went in to window shop and walked out making a purchase. Angelina was super easy going and gave us space to look through what we wanted and but still available to answer any questions we had.

Zara was a great help and answered every question we had. Super happy with our experience!

Darren @ the kenosha location was very helpful, informative, & saved our day.

Great service from Zaria

Mary was awesome! We live about 45 minutes away and she texted me pics of everything I was looking for and we had a decision made in no time. She was quick and very painless in the sales process. I really can’t believe I have never been to this store before. And the delivery ended up living up 2 weeks as I had originally preferred.

Isaiah was great! So nice, knowledgeable, and very professional. We highly recommend him! Excellent!!

Zara was great!

Maureen was absolutely fantastic! She was the reason we came back. She was so personable and Knowledgeable. She gave us space to figure out what we wanted, but was there when we had questions.

Great personal service Thanks Zara

Isaiah Dobbs was a great help!!!

Darren Matavka was so helpful and not only was he helpful he was very patient with my family (fiancé, a very cranky crying toddler, a baby and I) while helping us! we also loved that he didn't rush us into making a purchase we looked around now have time to think about it and we'll be back next week to make a decision. (:

Zara was very pleasant and helpful. And all the team here was friendly and accommodating. Really loved being here and highly recommend

Great experience. Darren is very professional, caring, knowledgeable and help me fine exactly what I wanted.

Zara and Angel, went above and beyond to help today. Their assistance was amazing!

Isaiah is awesome! Great customer service! Nice guy..... Great experience in general.

The best Ashley store!! I really recommend it, ask for Mariana she’s awesome!!

My sales rep KMAP was great to work with. She was patient with us.

Had an amazing experience working with Darren at the Ashley store in Kenosha! He was so paitent and helpful. Earned a customer for life! The store it's is great as well. Lots of product choices and availability!

Great customer service Anita was very helpful and patient. She knows the product very well.The manager Rena was amazing very helpful and nice. Great experience. Would highly recommend this location.

Very polite and gave space while we were looking.

Isaiah in the Kenosha office was exceptional!!! He was professional, knowledgeable, and took the time to answer our questions. Rena, the general manager, couldn’t have been nicer and, along with Isaiah, made sure our purchase experience was perfect.

Isaiah was extremely professionally and very personable.

Very helpful!

My sister and I had a great experience when looking for some furniture yesterday at Ashley. The salesperson Zara was very helpful and professional when dealing with us. She made sure we found exactly what we wanted and led us through the options and purchasing while making sure we were comfortable with all. I would highly recommend both the store and Zara!

Good shopping experience, excellent service.

Mary Parker and Angel were great to work with. They helped us find the perfect pieces for our home. Thank you!!

Excellent service from start to finish. Delivery went smoothly. Very satisfied.

Drove 31 miles to purchase a bookcase. Got there and a very kind sales associate by the name of Darin helped me. Price listed online was $239.99. Darin said hed price match, no problem. I wanted to look for ottomans and when I was ready to purchase the bookcase Darin was busy with another customer. I patiently waited for him and because he knew it would take awhile he asked another associate to help me. She was finishing up with her customer so another associate stepped up to help me. However, he refused to match the price I saw online and said Darin didn't have the authority to price match. He offered $20 off but it was the principal. I was told I would get a price match, not $20 off. I walked out and won't be back. There are plenty of other furniture stores.

Very Professional

We went to Ashley to buy a couch, loveseat, and recliner. Angel helped us find the perfect ones. Our recliner had to be custom made to match the rest and she found the right color for us. Great experience!

Mary Ann was great and found ways to find is a deal. Thank you

Jess did an amazing job in helping us pick out the perfect sofa😀

Isaiah was great he went over and beyond for me. Very patient and easy to talk to Thank you for helping me

Maureen was Great!!

Fantastic selection. Mary is the best!!!! Thank you

Awesome service ! Ty Mary

The sails asociat helping us did a great job

The customer service was excellent!!

Yesenia was friendly, knowledgeable and helpful in working with us.

Friendly service in a pressure less environment!!!.

Great service and great deals 👍

Shopped Holiday Sale, salesperson very helpful, offered warranty. Looking forward to new furniture!

Thankful for the amazing customer service and care we received while shopping at Ashley Furniture. We were kindly greeted by Richie, and he accompanied us for several hours as we shopped for furniture and a mattress. He was very knowledgeable about mattresses and took the time to identify what mattresses were comfortable and a good fit for us. He was proactive, knowledgeable about all products in the store, and thorough during our entire time with him. We asked so many questions and we were grateful for his patience and expertise as we considered so many different options. It was a five star experience!

Went looking for a twin bed for my daughter and Darren was amazing! He was able to answer all my questions and give us the best deals for everything. For someone who has never had to go furniture shopping before he was definitely very informative. Highly recommend!

Good service

Great experience

Darren did a great job getting us a new bedroom setup. I appreciated his willingness to help with getting delivery and setup taken care of as well.

Ive been shopping for my furniture in this particular Ashley for years now and the sales team are awesome.

Excellent service provided by Mary. 10/10 will continue to shop at this location

Richie was awesome!! Super helpful and very knowledgeable about everything I needed!!

I called and chatted with Isaiah about the Havalance collection. 2 days later I went to the Kenosha store, found Isaiah, and made my purchase. Isaiah was knowledgeable, personable, and a genuinely nice young man.

Darren at Ashley was a huge help today! Great, friendly shopping experience!

Maureen did a fantastic job I will definitely be using her again

Nice staff and selection!!!’

We had the pleasure of having Lisa S. Taking care of us. Not pushy. She simplified, met our needs , sealed the deal and we were out in less than 1/2. Hr. We're definitely going to her on the next purchase ¡

Very good experience Told Mary what we were looking for and she knew where to find it. Will come again

Good service person. Lisa was very helpful!

My sales reps were Mary Parker and Richard. Mary went over and above to help me get/find what I needed!

6/22/2023 @AshleyHomeStore I patiently waited several weeks for a technician to fix a couch that I purchased from you (fairly new & still under warranty) that's falling apart & he arrived today to fix it with NO PARTS. Now I get to wait several more weeks! Disorganized & horrible service!! 7/21/2023 A month later and there is still no resolution or parts ordered! DO NOT buy from @AshleyHomeStore! They do not stand by their product or honor the extended warranty purchased. They are doing ZERO to make this right! Even met with RENA MOWRY STORE MANAGER and she did not offer a reasonable solution, she just pushed us on to Cody Roberts who has not responded to any communication.

Don't buy couches here. pure junk. Warranty doesn't mean anything to them. Go to steinhafels.

Really love the couch I got. Sale associates were really nice. Delivery team was respectful of my home. I found my exact couch somewhere cheaper and without hesitation they price matched.

Friendly service from Anita! Custom options and a huge selection.

Mary Ann Parker was great. She helped us find the perfect couch at a great deal! She went out of her way to help us out.

Darren was wonderful. He helped us with the purchase of a new living room set. He got us the best deal and provided excellent customer service. Ashley is always our go to for purchasing new furniture.

Mary Ann was very nice, not pushy whatsoever. She took her time with us and showed us a few options that would fit in with our current living room decor/style. Would highly recommend her!

Darren helped us so much finding the perfect bed set and mattress for my room. He was very kind and extremely helpful. He gave us a free box to take care of the bed set in the future. He knew exactly what I wanted and where to find it. He was efficient and amazing throughout.

Zara and Renna were very helpful

Darren was extremely helpful and informative with a great attitude.

Excellent service from Darrin today! Thank you we can't wait to get all the new furniture we purchased.He was a delight.

Had a wonderful experience ☺ got what I wanted Maureen helped us and she was helpful

Maureen was our salesperson she did a great job I'll be returning to purchase other items for my house. Thanks guys Ray

Darren was fantastic!! Worked so hard to help us out! Very personable, knowledgeable and conscientious! Excellent experience because of him!!

Mary Ann at Kenosha store was helpful and knowledgeable

Mary is such a great person!!! She sold us a new mattress and she was very knowledgeable as well as saved us a lot of money on our mattress! When ever we come back to Ashley’s we are DEFINITELY asking for her :)

Maureen was very helpful. We found exactly what we were looking for. Had some issues checking out but she was patient and persistent and everything worked out in the end.

Came in the store for the second time. First time I was just looking the sales lady made me feel pressured to purchase that day even though I clearly was just looking. When I came in today to do a final comparison between Ashley and another store, I spoke with Mary Ann she was amazing she was not pressuring in anyway and changed my mind to purchase from another store and she was just a rockstar for sales.

Amazing job from the moment we walked in. Kind, knowledgeable and listened to what we wanted. Zara did a great job working with us!

Richie was great to work with!

Zara, Rena, Maureen these ladies are the best ever. Especially the store manger Rena. I had the bed shopping experience with Zara the sales person.

Thanks Maureen!

Darren was very helpful and shows us everything we wanted to see in our price range.

daren did a great job

Mary was very helpful

Angel was great help made feel at home. She a great sales person. I give her 10 stars. I've previously have prejudice furniture years ago was very pleased. I will receive Angel and your store to anyone looking for the hom needs.

I couldn’t be more happier with the service here!! I am a classic over thinker and bless Maureen, she was so patient with me as I was I so indecisive on what I wanted to get. She never once made me feel like I was bothering her with all the questions I had. With her help I was able to get exactly what I needed!! Excellent, patient and very accommodating service!! Thank you 🙏🏽

Rash helped me with the process and I put him through the works and he stayed by my side till I signed the papers and I’m happy with the furniture!! Joel and Roman delivered the stuff and they did a good job dealing with me asking them to move here or there. Very happy overall. Gave 4 stars only cause I wish someone called an checked on me after everything was delivered cause I did have a problem with fireplace!

Darren at the Kenosha location was wonderful to work with. He was patient, knowledgeable and helped us find just what we were looking for and at a great price. If you're in the market for furniture, mattress, or decor, ask for Darren!

Called the store looking for a lift chair for my mother because she had just gotten out of the hospital and we need a chair fast. We had been to several other stores today and nobody could help us on letting do same day pickup. When we called I spoke to a rep first on the phone. They then transferred me to Richie. He was absolutely amazing. He got us what we needed and made sure my mom was comfortable.

I was helped by Mary Ann. She did a fantastic job helping me find what I needed. She took her time and answered all my questions.

The salesman (Darren) was extremely helpful and informative! He gave me ample time to look and make my decision. I will definitely be back!

Richy was awesome! Quick amd easy!

Very helpful

Very friendly. Great job

Our sales person Richie was great! He walked me through everything and he was very professional.

I worked with Angel and she was so helpful in helping me find what I needed

Great customer service Pleasant shopping experience with Mary Ann & Kiondre. Kudos on the friendly staff

Very helpful!!!!! She answered all our questions. Very Profesional!!

Maryanne was great!

Had a wonderful experience with MaryAnn the room consultant. She was very professional and experienced. She gave us a great deal. She did a great job helping us pick a beautiful and unique furniture. Thanks MaryAnn

The worst experience I've ever had buying a piece of furniture. Delivered it broken and made me prove to them it was broken. And then fought me on the return. It was misled on lead time for last remaining part of a sectional. By 6 months

Wonderful sales rep Mary🥰awesome woman, She was very helpful…..Thanks

Wonderful experience

Maureen helped me so much!

Maureen was so helpful!

Maureen was amazing! Great help. I would highly recommend shopping here.

Maureen was sooo awesome. I would definitely recommend Ashley Furniture 🤗

Mary Ann was a huge help and has treated us with first class customer service throughout our Ashley experience. Highly recommend her for any help or questions.

Very friendly and inviting service! Much better prices than other stores in the area! Thank you Maureen

Great experience, excellent price . Thanks to Zara B. For all your help.

Maureen was awesome helping me with all my furniture needs today!

Amazing experience, super helpful, lots of patience.

Isaac was great to work with on the purchase of our Canadel table. He was very knowledgeable of the brand and incredibly helpful and patient with the design process. He communicated with us timely, even calling me on his day off to let me know about the sales event offers that applied to us. He was great, and we’ve always been happy with our Ashley furniture!

Great service and walkthrough with Maureen. They had what I needed, and quick shipping for a couple pieces out of local inventory.

Beautiful store, my son loves his new bed set and Maureen was fantastic and very friendly. Highly recommend Ashley furniture!

Mary Ann helped me find a mattress that was in my price range. Was very friendy and i will be back.

They are the best!!

Darren was incredibly helpful in helping us find exactly what we were looking for, and he was very knowledgeable and answered every question we had.

The place had a wonderful selection, very clean, wonderful knowledgeable staff, especially Jim!

Maureen was great, very helpful!!

Great customer… service Mary Parker was a great help she made me feel so welcome …And comfortable with the choice I made….

Mary Parker is awesome and helps so much with my choices in furniture.

Mary Ann Parker has a unique personality, and outshines anyone else who has assisted me in my furniture shopping needs. She has a keen attention to detail, and goes out of her way to inform me on any special promotions, with an honest approach to my home remodeling in terms of price and taste.. “You’re amazing Mary!! Thank You!!!” Ashley , you are Blessed to have Mary on your team!

I happen to be getting a place of my own and had the pleasure of being helped by a woman named Mary Parker she was an absolute joy to have assist me very knowledgeable of the furniture in the store as well as good taste and style seeing as I’ve never really had any myself I’m glad she was very people friendly and had no problem answering any of my questions I can tend to be a bit frustrating with my choices loI I highly recommend her if coming to this location was a pleasure and I will definitely be coming back thank you so much Mary ❤️

Excellent service and great workers, thank you for the experience.

Great selection and knowledgeable staff.

Not impressed too much with the furniture. Materials look and feel real cheap for the ridiculous pricing..

What a beautiful store, and great customer service too!

We were able to fairly quickly find a piece we liked, and Zeus (Jesus) was the perfect combination of attentive without being intrusive. Everything was completed quickly, and delivery was hot on the heels of the purchase.

This was my first time shopping at Ashley Home Store, and I was very impressed with the wide variety, the prices, and the sales person who helped me. Having shopped elsewhere before coming to Ashley, I had seen some of the same pieces at significantly higher prices. Even though I was only looking for one small item, my salesperson Richard was very helpful-- he let me look on my own, but he was accessible when I had questions. I found exactly what I needed at an attractive price point! Next time I will go to Ashley first!

Worth a visit. You might find what you are looking for.

Why would you shop here? Nothing in stock. This has got to be the most hands off sales team I ever met.

(Translated by Google) The worst place to buy furniture, the designs are very beautiful but poor quality in construction and finishing, I have bought here several times and I think I will never do it again and I have always had problems even with the delivery date, it takes a long time and the furniture arrives damaged The bolanburg dining room is of poor quality, the chairs are not comfortable for the first month, the cushion disappears completely, it seems that you are sitting on a table. (Original) El peor lugar para comprar muebles,los diseños muy bonitos pero mala calidad en construccion y termination,varias veces compre ya aqui y creo que no lo vuelvo a hacer siempre e tenido problemas hasta con la fecha de entrega,tardan muchisimo y llegan dañados los muebles.comedor bolanburg pesima calidad las sillas,al primer mes estan sin nada de comodidad el cushion se desaparece por completo,parece que estas sentado sobre una tabla.

My family had an excellent experience 2/24. There was no school and they had my 8 year old excited to look at furniture. My wife and I loved the experience and will be coming back

Best experience... was greeted as soon as we walked in by a salesperson who was extremely helpful and really showed the product well

Bought a coach from Ashley Furniture of Kenosha 3 weeks ago. The customer service has been awful. Our coach was damaged when it was delivered. Called the customer service and was treated poorly and they gave us a delivery date and time a week later. They showed up 4 hours after the initial time. I called them and asked why we were even told this time to begin with and they just gave us an attitude and said there was no time window. Rude service throughout the whole process. Made buying a coach a bad experience. DO NOT buy anything from them unless you enjoyed being lied too and given a hard time when you call and ask questions.

Great salesperson. Thanks Darren. Good deal. Excellent quality furniture.

My experience at the Ashley Homestore was superb. The general manager was very supportive and attentive. I highly recommend Yesenia when you arrive at the store.

Was given scratched furniture. They set an appointment with me to come give it a look for 3 months out after being delivered. They never showed up. Give false information and constantly misscommunicate with their customers. I've also been hung up on over the phone in the middle of a conversation while given attitude.

extremely bad experience , the don't have communication between delivery person and main office, canceled my delivery for not reason.

Quality furniture at a fair price. Friendly, not pushy sales people; and prompt, courteous delivery personnel.

They give you time to walk around at look at things without pressuring you which is always nice. They usually have some kind of sale going on so that you can bundle different things and save some money on some nice furniture. I'd gladly shop there again in the future

The sales experience at Ashley was wonderful! Great selection! Sorry, I forgot sales lady name but shout out to her for all of her help.

Maureen is the best!! She greeted me warmly when I walked into the store and helped me pick out a mattress (not an easy task as I am an indecisive person and this was a big purchase!) - patiently answering my MANY questions and going above and beyond to create a truly remarkable and enjoyable shopping experience. She is super helpful, thoughtful and easy to talk to and made the whole process fun. I will definitely come back to this store location for any future purchases! Thanks Maureen!

Very friendly and helpful.

Good furniture but didn't have what I needed.

Darren our sales representative was absolutely wonderful!! He took care of us like family. Took us around the store, never rushed us, didn't upsell. In the end he gave us an amazing deal on our new couch. Above and beyond service from him!

Bought a lift recliner with the exact features I wanted with the assistance of Angelina. She was knowledgeable and very pleasant and fun to deal with. Next time I need new furniture she will be my first contact.

Really impressed with the quality of customer service I received at this location, and with the process overall. There aren't a bunch of brick and morter furniture stores left, but it's hard to buy these things online without testing comfort and durability in person, so after moving, I made the trip out to the Kenosha location just to get a feel for general prices and get an idea what I was looking for. Wasn't planning to buy anything at that time, just looking. The sale associate was great (Angel) - answered our questions, wasn't pushy, & was super personable, even after we were clear that we weren't making a purchase at that time. We took pics, wrote down prices, tested everything out, and went home to continue shopping online. Ended up coming back to the store a few weeks later and buying 4 things. They had no issue price matching other local stores, or their own products found online. Delivery was a bit of a wait, but it was during the start of the holidays, so understandable. It's flat rate shipping, so waiting for all items to be available to ship takes time, but the communication and updates were great! Delivery was a breeze, delivery guys were A+, and the store checked back with me to make sure everything was great as well. I definitely recommend shopping here! Pick out what you think you want, shop around to find he best prices, and go back and get buy from here. Prices are average to what I found everywhere else, but you can get a good deal if you're patient and do your homework! Quality is definitely above average too. Oh! Make sure whatever sale associate you start with, you know when they are working when you make your actual perchance so they get the commission for their initial time with you.

Great service!!!!

I purchased a sofa and table from Ashley and was so excited to have new furniture to show off during the holidays. I'm now completely disappointed. Both were delivered damaged. At the time they promised to correct the issues quickly, but I've been trying for two weeks and they still don't have an ETA as to when it will be done. I spent way to much money for all this inconvenience. Each time I call I feel like they are just stringing me along until I give up on it. Now all I have is damaged furniture I had to pay full price for and a horrible story to tell guests for the holidays. Update 12/27/2022 Still trying to get service for damaged furniture for over a month. No remorse given by the representative just a possible open date for service in another month. It will cost me a full day work to be available for the am/pm window. Then they just hung up on me. No credit for my trouble. They've made me feel like garbage. Never go here!

Ashley furniture is a complete joke. They delivered damaged furniture to some of my friends and they give you way more credit than what you need or ask for then turn around and close your account if you cant find anything worth quality to spend the line of credit on!! They don't stand behind their product, the corporate office is a joke when you call and they bamboozle you delivering incomplete sets only to start the interest free countdown! My friends ordered a loving room set, table and chairs and a bed. Each piece came months apart but they still started the interest free clock!! Bunch of scam artists!!!!

Respectful courteous

Angelina was a Big Help and the Product is Great.

Most of the furniture was delivered damaged, and they also scratched the floor. Horrible experience!

Diana was great in helping us with our purchase

When we walked into the store we were greeted by Lisa Schiller. We were looking for a chair. She said if we needed her she would be around. No pressure. We also went to another store in town and was pretty much ignored. We returned the next day and Lisa was very helpful in showing us different options and also found a dining room set that we really liked. So because of the great service we purchased a living room set and a dining room set. Delivery people were awesome as well.

Great experience buying furniture.

As newlyweds and new homeowners, my wife and I went to Ashley furniture to furnish our home. We had the privilege of working with Richie as our sales associate. Richie provided above and beyond customer service. Not only was Richie very knowledgeable, but he was also very kind and accommodating with our financial budget. For any future home furnishing needs, my wife and I will definitely be returning to Ashley Furniture to work with Richie.

Very friendly just wished I got a instructions on how my double recliner works.

Anita was wonderful to work with and we found everything that we were looking for.

The salesman Rash was very nice and considerate and I would use him again if needed. The delivery driver LaQuan was great and very kind and considerate of our new furniture and home. I have been impressed with everyone at Ashley. I have nothing but praise for my experience at Ashley. You are the best. Thanks

What a wonderful experience. We were greeted at the door by Nicole who is very comforting. Nicole assisted us with finding what we were looking for without hovering or pressuring us. Ashley furniture is priced nicely and appears to be of great quality. Nicole made sure we got the best deal possible.

My saleswoman Mary Parker was absolutely amazing. She recognized that no one had helped my son and I while we were browsing and came right over to assist. She walked me through multiple dining room table sets that I liked and helped me to find the perfect set at a prove that worked for us. Supply chain issues are very real right now and she even put a rush on it to see if that would help me get my set earlier! And it did. My set which was slated to be a month and a half out was delivered 2 weeks later. My delivery team was excellent and I couldn't be happier. Thank you so much Mary and delivery team Gerad! You're amazing!

Angelina and manager Joe was great! Angelina made us feel so comfortable and relaxed. Spent at least 3 hours in the store and walked out with a big smile on our face. Came in for a new bed and walked out with a new bed, bed frame, dresser and living room set. Came back a couple of days later to do a pay off and left with a dinning room set and night stand. Everyone there was nothing but friendly, helpful and gave a nice discount. Couldn't be any happier. Delivery was great and efficient. The set up wasn't long at all. Thank you Angelina and her team at Kenosha Ashley!

It was fast helpful overall a good experience

Went in to look at dining room set and Richard was extremely helpful. He was very excited to help us and make sure all of our needs were met.

Salesperson was very friendly, and knowledgeable.

My fiancé & I had a great experience with Kiondre! He helped us with buying our first bed set for our new home & made the process so easy! Very thankful to have worked with him

Amazing store and staff!! Lisa Schiller was very helpful and friendly! I loved the selection and financing options! Ask for Lisa!! 😊

Angelina is amazing at her job! So knowledgeable and willing to help with suggestions and ideas! She understood our needs and helped save time by giving us the products that fit our wants and needs.

Mrs. Parker is a tremendous sales representative. She cares about her customers and does her best to satisfy their needs. She saw that I had back issues and she assisted me in finding a mattress. Mrs. Parker follow up with her customers and I ❤️ it!

I would give them a zero if I could. we spent thousands of dollars here. They had to split one of the deliveries up between two homes & only provided the delivery service WE PAID FOR, for one of the homes. We have bought precious furniture here too. NEVER AGAIN. Still waiting for a manager call back.

Had a fabulous experience with Nichole Widz. She was a breath of fresh air. Worked effortlessly to find the wall art I was looking for on line. Very appreciative of her help and time. Will look her up next time I visit Ashley Furniture!!! Thank you Nichole.

Mary Parker was awesome to wk with.. she went above & beyond to help me!! thx u 😄

Nicole was my original sales rep. And she was great. She was friendly, patient and very helpful. She would make excellent recommendations if I needed advice. I ended up going back on a different day and another young man named Rashed helped me that day. He was also helpful.

Zeus was amazing! Very professional and friendly, he helped us order a new dining set at their best price, and offered great advise with no pressure. Thank you Zeus for a very positive shopping experience!

Purchased 2 bedroom sets and mattresses. Angel was awesome with helping me pick everything out.

Darren gave us all the details and information we needed when we first arrived then left us alone to look around. He checked in with us after a bit, answered a few more questions, and we were able to choose the perfect set for our family. It was a great and quick experience; now we can't wait for our couches to arrive!

I ordered a closet system online and paid for installation services from "Handy". After FIVE rescheduled install dates, I finally asked for a refund. I will NEVER use the installation services from Ashley's service provider ever again. COMPLETE WASTE OF TIME AND MONEY. Two thumbs WAAAAYYYY DOWN.

Submitting this review for our sales consultant (Nichole Widz). Nichole is the kind of consultant I appreciate, she was helpful, informative, patient, and friendly. She showed us options and helped us compare the aspects we liked/or didn't about each piece. I believe we made a great decision. Thank you!

We really like the furnishings in Ashley store and our sales person Nichole was of great help.

Nichole was very helpful in showing us the many sofa choices that fit our needs.

I should have given just --ve 5 stars . Beware their sales and delivery are completely different. The sales guys sells something and the delivers something . I have been suffering for many months now . They send unfinished bed and now when i want to return the bed they dont want to do because they want to keep the money. They somehow trap you in . Beware people . With a custom made furniture they deliver wrong design have no idea why is that . after complaining they say its another 6 months. How come a custom order delivered different. This is worst store to buy furniture from . Its a trap and they want to clear their old stock asap.

Very good selection of products and with good value! Sales associate new her stuff. Very helpful 👍.

New dining room set

Angel was a wonderful help with us in making our decision on purchasing our loveseat. Delivery was on time and the guys were awesome in bringing it in and setting it up. I will definitely buy from Ashley again.

Nichole W. helped me to find the right accessories and furnishings to bring life to my space. Lovely person to work with.

Great group of people. Joyce made my buying experience very easy. Her knowledge of products was outstanding. . They gave me a fantastic deal and helped my set up financing. An hour and a half I had a new bed room set and furniture for a living room and family room. Great Experience!!!!

Nice employees. Ordered a very nice couch. Can't wait to get it!

I ended up getting a new TV stand from here. The staff was helpful and the delivery service was amazing. Everyone was so professional and kind. I would definitely go back.

Purchased a sectional couch on 08/05/2022. Excited to hear the couch was at the warehouse and would be delivered the following weekend. Upon delivery, the delivery team dropped the corner wedge out of the truck which deemed the piece broken. Fine they ordered us a new one. Was told it would be delivered the next Sunday. Received a message saying it’s delayed and we would be contacted with a new date. Was told they could do the next Wednesday. That’s fine. We told them we work until 5pm and that it would have to be after that time. They would not give us a confirmation time until the day before and the time was 7am to 12pm. Obviously not waiting at home that long. My girlfriend was late to work for this delivery. On top of that, the delivery staff that delivered the wedge had made some inappropriate comments to her that made her feel very uncomfortable. We contacted management and was told a supervisor would be contacting us (08/24/2022). It is now 08/31/2022 and we have not been contacted. On top of that, the wedge piece did not come with legs which would be fine but there is a power cord that runs under the piece. They said they would send some out asap. Alright fine. Glad to hear it. Get the legs to find they only shipped 5 (the piece needs 6 to keep it from wobbling) and sent no hardware. Would highly recommend shopping elsewhere as this entire experience has been nothing but problems and headaches. Oh and found out the website price was about $400 cheaper than purchasing in the store. We are told we are going to get a refund for the difference but we’ll see how that goes.

Went in for a New Mattress and Mary P. At the Kenosha, Wi. Location knew exactly what I needed! Got a great deal and the customer service was outstanding!! I will defiantly return for the rest of my home’s furnishings!! Thank you Mary!!

Mary was the sales person and oh my goodness she was so patient and so informative. Me and my dog Ollie enjoyed the time with her. Thank you Mary.

Our sales consultant was Mary Parker who was absolutely wonderful to work with! Lowered to 3 stars because of the company's DEI ads. Probably will avoid shopping here in the future.

Great selection of high quality furniture at great prices

People yhere are very nice. I got what I wanted and delivery is free

Diana Casco was very professional and listen to our needs and help us to achieve our goal and finding the correct mattress. She was awesome and very inform.

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Great price for a beautiful bedroom set. Sales lady was exceptional! 5 ⭐️⭐️⭐️⭐️⭐️ for her as well!!

Cindy May was so helpful. I have ordered with her Help twice now. Very professional and knows her products. The delivery people where also very helpful and professional. Great service all around.

Our salesman Darren was so very helpful ,he gave us time to look....no pressure... we purchased a Lovely bedroom set. Excited to receive our furniture.... just have to wait until the end of August . Wishing we could get it much sooner ! Quality and a good price .

My wife and I went to Ashley’s and order a Mattress and an adjustable bed and it was really delayed so our salesperson MaryAnn worked on it and it is getting delivered sooner. Happy Father’s Day to me that with the help of MaryAnn my wife and I will have amazing sleep now. Thank you so much for helping me and my wife.

They have always been so helpful and the cleaning set that we bought is amazing! We have used the furniture/carpet cleaner regularly and are on our third free refill!

Sales lady stalked us, and the price for the chair and ottoman I was interested in was over a thousand dollars.

Second time shopping Ashley. Mary Ann was super helpful and found me the best deals. Will be going back in the future.

Great selection

I visited Ashley Home store recently (Kenosha, WI) and had the pleasure of being assisted by Mr. Darren Matavka. Darren was very professional and helpful, he showed me various choices and made my decision very easy. He made my experience a very pleasant one. I applaud Darren because he was so knowledgeable about the products and services provided by Ashley. If I'm ever in the furniture buying business again, I hope to cross paths with Mr. Matavka again! Pravion Herring

We had a great experience here from the first visit to the sofa drop off. Every person we worked with was very knowledgeable and helpful. Shout out to Diane for helping us! She’s the best.

Mary Ann was very helpful! Will highly recommend going in person rather than purchasing online. Mary Ann was patient and even helped me find a lower price than online. Thank you for helping me even when I walked in 5 minutes in before closing time!

We worked with Jesus Puente and purchased a recliner couch. He was informative and polite while we were there. Jesus did an excellent job.

Mary Ann was great and incredible helpful. See her directly and its like your shopping at a mom and pop store. Be prepared for some things in stock and others not so much. Kinda the world we’re living in right now.

We called ahead to verify that a specific dining room chair was at their location before coming to the store. The sales man (I won’t say his name out of respect) assured us over the phone that they had the chair at this location. We drove 30 minutes in the pouring rain to the store (and packed up our baby) and when we get there he says “we don’t have the one you’re looking for but we have one that’s a different color that’s similar”. We were so disappointed for being lied to. It felt like we were tricked into coming there so that we would be more likely to buy something. We explained that we drove out there to see the chair with intentions of buying eight of them. He didn’t apologize, just told us that it’s at the Stevens Point location. We left feeling very frustrated and we will never come back to Ashley furniture.

I recently went with my husband to get a new bed. MaryAnn helped us find the perfect bed for me and my husband. We both have really bad neck and back issues and MaryAnn did a fit test to find our perfect bed. She was so nice and friendly and she she showed us beds that would work for us. She helped us find the perfect bed for our budget. You leave there with a smile.

So many beautiful collections to choose from. We absolutely love our sectional and bed. Mary Parker made sure we got what we exactly wanted for our home. She was very helpful and helped guide us through a fit test to see what mattress worked best for us. She went above and beyond and kept up with our order. Made sure to inform us of the status of our furniture and of any changes to the delivery date. We will definitely be coming back!!

Best place to buy a mattress. Mary Ann asked me if I would like to be fitted for my mattress. At the end I found a mattress and a adjustable base that truly helped me sleep better. I have lots of issues with my lungs and breathing, but having the adjustable base has helped a lot

Used to be good, now we have issues with orders, and orders not being placed properly. never coming back that's for sure.

Such a great experience! Rena recommended we speak with Lisa Schiller and she was so accommodating and beyond helpful. We are moving soon and had so many questions, it took quite some time for us to figure things out… she was there for all of it. We’ll be back in the future.

We went in and after finding a bedframe with storage on all sides that me and my boyfriend both loved we ordered. They had the wrong phone number on the order, okay mistakes happen. My boyfriend calls to check on the delivery and they pushed it back so he could confirm. Then it comes and the bedframe we got only had drawers at the end of the bed, the wrong rails so it can't even be assembled and no slats even though it was supposed to come with slats. When we tried calling they didn't answer their phone. So frustrated. Regardless this is the last time we are shopping here.

Darren was very professional and considerate of our needs. He helped us get exactly what we needed at a very comfortable price. We will continue to shop there in the future.

Good selection, prices are ok. Prefer shopping online and just checking it out quick in the store if I need to before buying.. Otherwise the constant barrage from the sales people is obnoxious.

The sales people are too aggressive.

Darren is very knowledgeable regarding mattresses at Ashley Furniture. No pressure sales. We're very pleased with our purchase and salesman.

Went to browse and possibly buy a bed. Was in the mattress area to test out the mattresses. The representative or sales person for that area came up to me. Asked if I'm interested in buying a mattress. I said kind of. Told him that I have never bought a mattress and this is my first time looking. He did ask what am I looking for and I told him I honestly dont know. Was going to try some of your displays. The sales person simply said there are cheaper mattresses down the road that you can try. (We didn't even discuss what my budget was and assumed that I can't afford their mattresees) simply left. I would of probably bought a mattress that day if he would of given some effort or didn't assume my pocket book. Totally recommend not going here if they treat their customers this way.

Our favorite Ashley store. The employees are always so kind and helpful. During this last visit they entertained my 4 year old and made his day. Highly recommend.

****WRONG FURNITURE DELIVERED FOUR TIMES!!!!!!!!! This store is the worst. For almost a year now I still have not receive the correct couch. The first time my sales rep messed up back in beginning of march, our order was when our sectional was suppose to be grey but we ended up with a grey couch and a white sectional. Mind you we waited for four months for this. Ok, mistake happens. The second time the chase doesn’t fit into our front door. Ok, that can happen. So, we called up customer service and they told us that we can order and opposite facing couch and that would make an L shape couch for us which we wanted. Awesome, but it will take another 2 months. The other couch finally arrives and now it doesn’t come with a wedge to connect the two couches together. It just makes one very long couch and of course they don’t come with a wedge to make it into an L shape. Finally went back to Ashely picked out a whole new couch that will fit through the door, have the same things we wanted and will work in our living room. Sales rep, Darren wrote down the couch on post it and then we heard nothing. Call a week later come to find out HE NEVER PUT IN THE ORDER. Like really come on!!!! There was an amazing office person that went out on the floor and ordered it for us. But now, after 4 months!!!! THEY DELIVERED ME TWO CHASE WITH NO SOFA!!!! ARE YOU KIDDING ME!!!! I AM OVER THIS!!! Oh and the couch was originally over $1500 but we didn’t get any discount for the inconveniences just empty words of apologies.

Every helpful and they would go out o your way helping and understanding your situation and help find something there, we didn't get anything but felt very conferrable and will come back.

Anita was amazing helped us. And we found some good furniture.

(Sofa and Loveseat purchased) Cade was unbelievably knowledgeable about the products and different fabrics that were available. He was able to help navigate me towards what would work best for my home with 2 dogs. Just blew my mind! We decided that custom order was best for exactly what we needed and wanted. He allowed us to take the time to make the best informed decision on exactly what we wanted with zero pressure! Looking forward to our delivery date! Thanks again, Cade! Please don't let his young looks fool you! He knows his products! Ask for him by name.

Great no pressure salesman. Helped me pick out a living room set ( recliner couch and recliner love seat) and a Tempurpediac queen bed that's super comfortable ! Great people there !

We haven’t received our furniture yet but Richard Grubbs was outstanding.

Kiondre our sales associate was a big help!! Very knowledgeable!! Thank you.

The worst place to shop. A purchase of more than 4000 dollars. A dining room set and they send me the chairs, not the table. The Bedroom set sent me only the frame of the bed and also incorrect. When we call they, tell us that we have to wait until March for the table, for the frame of the bed we had to pay extra. Today is the fourth time they come to bring the foot board that is supposed to be the correct one but they continue to send the wrong one. I told delivery to pick up everything and take it to them because I don't want anything and they tell me that I have to pay 10% for return. I call the store to speak to customer service and they tell us it's 15%. For a mistake they still doing. Stay away from this store, they are scammers.

Very good selection of items, and they have a surprising amount in stock. We got the couch we love, and we got it in two weeks. Darren was very helpful and made sure things ran smooth. The price was very good, and their delivery service was top notch as well! It's not easy getting furniture into our apartment, and worked it out well. Would definitely look to them again in the future.

Lisa was so helpful. I just bought a house and she helped me find what I wanted and worked with me to get me the best price I could get.

Sasha, Lisa, and Mary were absolutely wonderful. I walked in to work with lisa, she met us and let us know that she was busy but had someone to help us right away .. which happened to be Mary Parker. She went above and beyond.. she never walked away and I'm pretty picky and she just was so accommodating and made sure that I was completely happy with my purchase. When finalizing something came up with the bank and Sasha was right there to help and didn't give up until everything went through and I was satisfied. Lisa checked in to make sure I was taken care of. I just can't say enough. Thank you Thank you. Because of you all, we will now have furniture in our new apartment. I will definitely be back.. I will also send others . Thank you again Sasha, Mary, and Lisa

Excellent customer service, and great deals! Rash was very professional, super helpful, kind and was very patient. Thanks a lot for the great service provided, I am definitely gonna shop again :)

Cindy May was just a pleasure to work with, she helped with all Our needs and concerns. It was my hubby and I 2nd visit to the Kenosha store. The atmosphere was great and the customer service was Excellent!!

Mary Parker is fantastic! Recently, my old recliner went kaput. It was at least 8 years old, had been moved 6 times and I knew its days were numbered. Even so, I was devastated when it finally went. It was 6 o'clock on a Tuesday morning and panic immediately set in. Being handicapped and retired, I spent a good part of my day in that recliner. To make matters worse, I am a large man. What was I going to do? Because it was still early, my first move was to search Amazon. I found a couple possibilities, but delivery, set-up and the lack of personal help left me leery. Next up was calling the few local furniture stores in the area. I spoke with a family-owned store who had one chair that possibly fit my needs in stock. However, if it wasn't big enough for me, it would take 4-6 MONTHS to order one. Frustrated, I left messages with the two "chain" stores, said a prayer and crossed my fingers. About two hours later, my prayer was answered in the form of a phone call from Ashley's Mary Parker. She was friendly, knowledgeable and VERY positive. Not being physically able to get to Ashley, Mary sent me photos of the recliner she recommended for me with her sitting in it. My worries began to fade. After another phone call, a few more texts, my new recliner was ordered. four days later, it was delivered too my third-floor apartment and set up. That was two weeks ago. Since then, I have grown to love my new chair from Ashly, courtesy of Mary. I have her cellphone number and will definitely be calling her for any furniture needs that might pop up in the future. I highly recommend Ashly Home Store if you want quality and a fair price. And if you're in southeastern Wisconsin, make sure you ask for Mary Parker. She's the best!!!

Rena was awesome from the moment I walked in the door. She even carried a cushion around so we could match an accent chair. 😊 That was my first time in Ashley’s and I know it won’t be my last.

Love Rena, she is very knowledgeable, helped us out with a beautiful leather couch and loveseat.

Most excellent sales staff Richard is incredible , great deals and amazeing selection . Very affordable.

Didn't realize this store was here. A little confusing to get to the store. Have to take a frontage road that isn't marked.

Mary made my experience so nice! She found the color I was looking for, but it was on backorder until February, but she told me she would continue checking to see if comes in early and not 2 weeks later she called me and said it was coming in. What a great experience, I will always go to Ashley first!

I cancelled an order due to a delay in product and yet over a month later I have yet to receive my refund. The office manager Sasha has never once returned my call. The only helpful person was Juliana unfortunately it is out of her hands.

Had a wonderful experience at this store on Columbus Day. Lisa introduced herself and let us explore the store without being too pushy for a sale. Found a beautiful couch and her attention to detail was very much appreciated! We will be back for other pieces!

My husband and I prefer Ashley over the other furniture stores in the area. I wish they had a wider selection of dining room and kitchen sets. If you decide on Ashley, I strongly recommend asking for Kiondre. He is straightforward, knowledgeable, and really nice. He is not pushy and gets to know his customers to ensure he can present them with the best options. :)

Ordered new chair but It is on back order till 12/11. Ask me after I get it.

My husband and I were in need of furnishing our new home and absolutely loved the service we received from Kiondre! He was informative, helpful and never pushy, I’d highly suggest asking for him if you stop in! After purchasing all of our items we have since had not such a great experience with customer service and delivery of our items. In the first delivery we were missing an item that was marked off on the manifest. We received our end tables and coffee table that needed to be replaced, the replacements we got were different sizes. We also had white glove delivery as I was 7 months pregnant at the time to be told by customer service other items we were waiting on would no longer be delivered and we have to pick them up. Thankfully Kiondre personally delivered those items. Lastly our nursery chair deliver date kept being pushed out an additional 2 months after having waited 3. When we went in to get our refund we were told it would be 3-5 days when we would see the refund. That time passed and I called in and it was not even processed yet. While the sales team did a fantastic job the rest of the experience was unsatisfactory.

The best customer service by Diana. Great deals on all furniture. I would definitely go back

Helpful

Rasheed was great!

Good selection of furniture. The deciding reason for a purchase was the lower price and good value. Could have spent 2x as much elsewhere. Helpful staff.

I got great deals on quality furniture during their sale. Their associate, Lisa Schiller was by far one of the nicest people to deal with. She was very good at matching my living room and new bedroom set with other pieces I needed. Very professional and knowledgeable Room Consultant. Thank you for hiring such great associates!