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Ashley Store Kenosha, WI
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Kenosha, WI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Kenosha, Wisconsin, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our professional sales consultants with top level customer service skills that makes us who we are. We have been your go-to furniture and mattress store in Kenosha since 2006. Our dedicated sales team is committed to being your trusted home partner and they pride themselves on their selection and knowledge of leather products and Tempur-Pedic mattresses. At the Kenosha, WI Ashley Store, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Chamber of Commerce and the Hope to Dream Foundation. You can find us in the area by Highway 50 and I-94. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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We were visiting Steinhoffals looking fo a matching dresser for our sleigh bed, purchased in a different state. We were returning home and saw an Ashley from the freeway We backtracked and stopped. Jim found our exact match, met our price point and now we await its delivery, happily. We like Jim, who was pleasant and informative.
Jim Reynolds was a great help with everything.
The sales people are great to work with and know the product. I will come back again.
When I bought my table a couple of days ago, I was not told that I would have to pay extra to have the boxes be brought inside my house. I was told it was $50 for delivery and $175 for them to build the furniture for me but was not told that it would still be $175 for them to bring in the boxes inside my house -AND NOT BUILD IT. That's insane. I should have been told and I would not be this angry and disappointed with this service. I never want to buy from you guys again. And when I called to ask why they couldn't bring the boxes in, they told me that it's an extra $115 if I wanted the boxes brought in my house! That information would have been important when I was at the store buying it!! Never again
Angelina Principato is a very professional person she helps us in the store we bought a bedroom set and a living room. we are so happy, God-bless Angelina.
Brandon was so helpful! I don't think I would've bought a couch today if he hadn't come say hi
Brandon was awesome! My sister found her dream couch!
Anita was wonderful!
Very kind!
I bought a couch and a set of pillows smelled awful. Like skunk. I noticed right away and thought it may have been a chemical they used. The other two pillows and couch were fine. I let them air out and used fabreze on them. No luck. Brought them back to the store. They didn't even look at them. I had to call the company on my phone. The gentleman I spoke to said he would look into it. Of course I felt like he didn't believe me. And he never called back. I love the couch and am fine throwing away the extra pillows. However I am concerned how I was treated. I am now Leary of shopping there again.
We worked with Zach from the Kenosha store and he was amazing. If you're looking for furniture make sure you ask for Zach.
Picked a couch that I would have ready in time for an event I had. Delivery truck showed up on scheduled day and said couch won’t fit. They didn’t even attempt to get it in. I called my sales rep Zach and he was upset and said they always overstep. Zach gave me options. I chose to pick up the couch or have them just drop it off, whatever was quicker. Now, they won’t be able to get it to me until the next week after the event. No option to go pick it up from the warehouse myself. They didn’t offer the floor model. I asked Zach to cancel the order. I will never shop at Ashley again. I was told horror stories from Ashley. I should have listened to them. I hope if you read this it helps you make up your mind where to shop for furniture.
Buyer Beware- We normally have had a good experience at Ashley. So this begins when we purchased a swivel rocking recliner in February 2024. From the minute we received it there was something that was not right with it. It did not feel like the chair in the show room and when you would sit in it, the chair would lean forward. After contacting Ashley they offered to send out a technician to try and resolve the issue. 4 technician visits later and the chair is still not fixed and they will not refund the money for this garbage. They dragged this situation out and they will not make the situation right. Offering me a store credit doesn't solve the issue when I don't need any furniture. Don't waste your money here, there is a better place down the street.
Anita was very helpful from the moment we walked through the door. She was very friendly and has a great personality! She answered all our questions and worked with us to get us just what we were looking for. ❤️
Easy sale, just what we wanted! Sales person excellent! Lisa in Kenosha!
Zach was great when helping me with my dresser purchase!
Zach is the BEEEST! Helpful, knowledgeable, and genuine!
Zach was great- informative, helpful, friendly, not pushy. Just had a good experience and purchased our couch with him. Thanks Zach :)
Nice folks. Nice furniture. Good prices!
Thank you to Zach for helping us out choose our living room set. He was very helpful and patient with us. Can’t wait to see our furniture soon!
I had been searching high and low for the perfect dining room table to meet my specific needs, scouring both online and in-person stores, new and used options. The experience was becoming quite overwhelming until I walked into Ashley Furniture and was greeted by Richie G. From the moment I entered the store, Richie’s welcoming demeanor and genuine willingness to help stood out. He listened attentively to my requirements and preferences, and remarkably, the very first table he showed me ended up being the one I purchased. Richie’s expertise and intuitive understanding of what I was looking for were truly impressive. Despite having visited at least ten other stores, none compared to the level of service and care I received from Richie at Ashley Furniture. He went above and beyond to ensure I found exactly what I was looking for, making the entire process smooth and enjoyable. Richie’s exceptional service and dedication turned what had been a stressful search into a delightful shopping experience. If you’re in the market for furniture, I highly recommend visiting Ashley Furniture and seeking out “Richie” G. His professionalism, knowledge, and friendly approach are unparalleled. Thank you, Richie, for helping me find the perfect dining room table!
Furniture seems to look nice, but home delivery is a disaster. Do not let them in & out of your house without following to document every single incident or issue. If you do not confront them on the spot about every single issue they will do nothing for you…except blame you for the problem. At least Wayfair’s shipper takes responsibility when they create an issue. Avoid them at all costs unless you’re buying & take it with you. Beware short, non-specific reviews you see here as well…
I had an exceptional experience at Ashley Furniture thanks to Anita Morris! From the moment I walked in, Anita was incredibly welcoming and accommodating. She listened carefully to my needs and went above and beyond to help me find the perfect pieces for my home. Her extensive knowledge of the products, combined with her friendly and professional demeanor, made the entire process smooth and enjoyable. Anita's attention to detail and dedication to ensuring my satisfaction truly set her apart. I highly recommend her for anyone looking for top-notch service and expertise at Ashley Furniture!
Jennifer Vance made my experience at Ashley’s in Kenosha very pleasant from the very first second I walked into the store. She made me feel extremely comfortable and not rushed. Jennifer was patient, kind, informational, and very much a people person. Thank you so much! Looking forward to working with you more in the future :)
Angel and Reena were great to work with today. They went above and beyond to make sure my needs were met. Thanks for your patience ladies.
Very helpful and answered all questions and new everything about what to was looking at and compared to other items. Highly recommend and will request for her again.
Great place and found the perfect chair! Angelina was great in helping me find what I was looking for. Have bought all my furniture from here so I know I'll find what I want here.
Darren helped me find everything that I wanted, he is the best!! Definitely not the salesperson feel with him, it was like family helping you with what you need. He was very personable and professional. I definitely will not be going anywhere else for any kind of household furniture again. I purchased bedroom, living room and dining room furniture and everything was in stock and delivery within a couple days, you can't ask for anything more.
Zach H understood exactly what we were looking for and took the time to see if the modular sectional we liked best could be configured to fit our space. He was well prepared with the tools and knowledge. Thank you Zach for being so thorough! The sales people in a different store I had been in didnt want to do the math, they merely pointed out the measurements were on the sales sheet, indicating I should figure it out myself.
Lisa was a great sale person
Zach was very helpful today and I got a new recliner very happy with the service and the power recliner
Outstanding job across the board! Will be coming back soon!
Angel has been amazing and patient with us as we furnish our home. Very knowledgeable on all things Ashley Furniture.
I had the best experience with Zach Hayes today at the Ashley Furniture store in Kenosha! As a sales rep, he was very interested in helping me find exactly what I was looking for as well as knowledgeable of their inventory. As a person, he was kind, thoughtful and engaging. He was very easy to talk to, he wasn't pushy and he really wanted me to be happy with my purchase. I would highly recommend seeking out Zach for any of your redecorating plans! Thanks, Zach! It was a real pleasure dealing with you!
Zach at Ashley was absolutely fantastic! Timely, very informative & helpful! Made our furniture buying process flawless!
It was a furniture store. And seems a little higher class than most.
Zach was great! He was very informative and professional. Can’t wait to get our couch soon. #aussiesarethebest
Let’s just say, we wouldn't have purchased today if it weren’t for Zach. He was absolutely wonderful to work with. Zach took the time to answer any and all questions for my mom and I. Thanks Zach for your wonderful customer service. 😃
Great experience with Zach Hayes! He was a helpful, informative salesman who helped us choose the best mattress for our needs. Five star experience at Ashley Furniture Kenosha with Zach!
Great experience with Zach Hayes. Great guy. Great to work with. Very helpful.
Jim is very nice person very respectful and very nice with the family
We have bought from Ashleys 3 times now. This time was the best. They seem to have their store running much better then the past. Zach was very helpful, answered all our questions and when he didnt known the answer he found them out. He even followed up with us just before and after. We would return to buy because of his customer service the next time around.
Zach Hayes awesome experience. Friendly and knowledgeable. Glad to bring our business here.
Zach was wonderful to work with! He was so informative & patient. Not pushy, answered all our questions & we had a lot! He even rearranged a sectional so we could get a visual. Go see Zach for any furniture purchases you are thinking of, one stop! Thanks Zach for everything, we will definitely be back!
Salesperson was pretty nice. Helpful.
Richard did a wonderful job . Great costumer service .
Zach was awesome he provided us great service and was very knowledgeable.😊
Worked with Zach in the Kenosha store and he was very personable and listened to what I was looking for. Very helpful and just a nice salesperson to work with. I would highly recommend him.
Darren was great!
Zach Hayes was an amazing salesman- very helpful!!!
Angelina did a great job helping me pick out living room furniture. Highly recommend!
Please go see Zach Hayes at Ashley furniture in Kenosha! This professional salesman took care of all my needs for living room, bedroom and office furniture... he was very detailed and knowledgeable about everything they had in the store and he was able to help me get everything I needed! He even helped with financing for zero interest payments. Best experience I've had buying furniture.
Zach was awesome helping us pick out our new couch. We were very indecisive and he was very helpful and did not rush us. Would definitely recommend him and ashley furniture.
Best experience ever! In and out. Got exactly what I needed!
Looking for recliner. Our sales representative was sooo pleasant and helped us find exactly what we were looking for.
Anita is very professional, polite & and a delight♥️
Darren was absolutely fantastic in helping us find the furniture we were looking for.
Zac our sales rep was amazing. He went above and beyond to help us out. He even answered questions we had on his day off. He worked hard to get us the best deal possible!!
I bought a lift chair from Ashley The salesman was Zach. He schooled me on all aspects of them. We love the chair. Consider this I had shopped lift chairs on line. I couldn’t find a store that serviced their own chairs. Ashley does. We opted for the extended warranty. So we are good. But consider this 1 place told me if I had a problem to call the manufacturer. Turned out they were in China. Do yourself a favor and stick with American made and serviced through the same store. Buy Ashley. In SE Wis. go see Zach
Lots of options and appropriate amount of staff contact. Thanks
My experience was great! Zac was very helpful and pleasant. He toook the time to answer all my questions. He went the extra mile to find exactly what I was looking for. I would definitely recommend him for anyone looking to purchase from Ashley Furniture
Anita was fantastic, and super friendly!!
Anita was great!!
Anita Morris, our sales person, was very helpful and knowledgeable. She was very professional throughout the sale.
Anita Morris was extremely friendly, professional, and very knowledgeable.
Zachary at Ashley was a delight. He was efficient and friendly. Helped me find what I was looking for. Great shopping experience and would recommend you ask for him.
Great service All of our questions were answered I was in and out. I as I walked in I was greeted nicely and actually had time to browse before finding someone to help me
My husband and I have purchased from this Ashley store multiple times. We keep coming back. The sales staff is attentive without being annoying. We always see smiling faces when we enter the store. Most recently, Angel helped us shop for a dining room table. She was fantastic to work with! Their delivery drivers have always been helpful and courteous, too. Happy to keep coming back.
Great service, no hassling or pushy service just good advice as we worked through our decisions on lounge, office and dinning room furniture.
Darren was great throughout our entire experience. He listened to what we wanted, and showed us very practical options for our family! Would definitely recommend Darren when you go to Ashley’s!
I love Ashley for the quality furniture they make! The store experience was a good one where we didn’t get the high pressure sales vibe, rather they let us look around freely and once we were ready we were helped out. Our salesman was very patient as we seemingly tried every recliner in the store before deciding on the best one after asking many questions about color options/etc for each one. We went in to replace one recliner but ultimately found two that we liked so we got two instead. The chairs were ordered and came in right when they said they would and the pick up process was very easy. Side note: I had a power recliner that I purchased many many years ago from Ashley that had the power reclining component go out several years after purchase. I thought I would need to replace the chair but decided to call Ashley just to see if by chance it was covered by some type of warranty. It was covered somehow and they ended up sending me what was essentially the entire metal frame and power seat component of the chair for free. It came very fast so I only had a “non reclining” chair for a few days. I became an Ashley customer for life that day. I always make sure that I get Ashley chairs as they do sell other chairs in the store, but I have always had great luck with those that Ashley makes themselves. Highly recommended!
Rash did a great job for us!
We purchased a new sofa, love seat and purple mattress from Rash. He is very knowledgeable about the products and very personable. He also did his best to give us a fair price on the items we purchased. I would recommend that anyone interested in purchasing ant items from Ashley to Rash.
Angel did such a fantastic job with helping us find the mattress that suits our needs! Got an amazing deal on pillows for buying a mattress with them! Definitely recommend!
Maureen was amazing, helpful and awesome at her craft!!!!
Maureen was very good. She helped us find what we were looking for
Maureen Frost is so helpful and understanding! I had the most comfortable, no pressure experience - thank you!
Zara is great sales person, easy to deal with her and easy to understand all her conversations.
We worked with Zara and she was great! Non- pushy and we found exactly what we wanted!
We had great time getting out furniture.
Great customer service and personable. Ask for Darren or Maureen.
Zara recommendations were great! She really got me everything i needed. Made everything much easier.
My recent visit to Ashley Furniture in Kenosha, Wisconsin, ended badly. Despite being long-time customers, the manager at the counter was very rude and unpleasant. After browsing furniture and considering more purchases, Anita Morris, a friendly employee, took us to customer service to deal with a previous (claim) delivery issue. But the manager greeted us with a terrible attitude. She was very rude and seemed unwilling to help us at all. It's disappointing to see someone in a position of authority behave that way. If Ashley Furniture wants to keep customers, they need to make sure their staff is friendly and respectful. In the meantime, we'll take our business elsewhere where we're treated better.
Will never purchase from this store again. Not only is the furniture low quality but the protection plan offered does not cover incidents they claim to. It was advertised as covering stains however the claim was denied because there was more than one stain. Do your research and go elsewhere. For reference see the low quality expensive sectional.
Thanks Zara, you made this purchase a nice experience.
Zara our salesperson was amazing! She helped us pick the best sofa! Highly recommend Zara for all your future furniture needs! 🎊
Darren M. was awesome and super helpful. Gave us our time and space to think about items. Love our new sectional and the price we got it for.
Great team, Rash was super helpful, furniture was great, and a huge selection to pick from. Would recommend.
Ashley Furniture was absolutely remarkable to work with! The sales associates were wonderful and so very helpful! Not your average furniture store, they let YOI decide with zero pressure! Darren Matavka was very helpful while we searched for our new couch! Thank you Ashleu Furniture!!!!!
Mrs. Anita, the sales representative, was absolutely AMAZING! She had such patience as we were extremely indecisive about our selections. Thanks Mrs. Anita!!! 🥳
The sales rep Anita is so nice, professional and helpful! She really goes above and beyond to make sure you are confident and comfort with your buy ❤️
I was helped by angle, she was so helpful and not in your face about couched. So if you are looking for someone to leave you alone but be close she is your girl! Very helpful!
Angel helped us, it was a great experience. The workers did not follow us around and harass us like other furniture stores. They gave us time and privacy to look around and discuss. There were great deals when we went as well, ended up buying 2 sofas and delivery is going to be 2 weeks from the date of buying.
Darren was very helpful, patient, knowledgeable and a pleasure to work with.
I love this store I got so much stuff for a cheap price. Not to mention my helper Angel helped me find exactly what I like. Thank you Angel, thank you Ashley Furniture!
Richie was awesome!!!
Richard was super helpful. Knows his stuff about helping design a room that feels cozy and stands out! Very knowledgeable in mattresses and sleep comfort. If you need someone to help you build your dream living room/bedroom. He is the guy to ask for. Very impressed!
A great experience with salesman Isaiah today. He was very helpful and understanding. See you soon thank you for your help!
Came in with my parents looking for a bedroom set and Isaiah the salesman help us out with all the knowledge he has with furniture. I lovely experience see you soon thanks a lot
i like the store over there. the party time living room set so nice I highly recommended.
First time purchasing from Ashley furniture and absolutely recommend it. Zara was extremely helpful, knowledgeable, and professional! She helped us find what we wanted, got great deals, and gave an overall positive experience!
Maureen was so helpful and so kind! 5 stars for sure!!
Zara was great to work with, no pressure and very professional.
Was great working with salesman Darren Matavka! Was very friendly & helpful as soon as we came through the door. He hooked my son up with some furniture to his liking. A1 service Mr. Darren!
Darren was awesome. He has so much patience, with the best customer service!
Purchased a couch and loveseat. Went back to the store to add the protection plan and they noticed the items were on sale and we were given a credit!!!
My wife and I bought a new couch over the weekend and we worked with Isaiah. He was great didn’t pressure us and even came in on his day off to meet me and help get my couch loaded on the trailer.
Darren was great and knowledgable dales person, no pressures had your best intrest in mind
Richie was very helpful in helping me pick the best sofa for my budget!
We shopped around for weeks before finding Angel in the Kenosha store. She is AMAZING. She was zero pressure, funny, extremely knowledgeable and had us sold on the perfect set in 20 minutes. She gave us tips on proper care of our new furniture and set us up with a great protection plan. I highly recommend Ashley, and especially Angel in kenosha.
Excellent service! Darren helped mom select a new bed and dining set. He helped make her transition from her home of 57 years to an apartment a little happier!
Richie is the sales guy to find, and work with
Anita was fabulous!!! Thank you for great customer service!!!
Mr. Darrenn served us with excellent service and knowledge in all areas. We had a very pleasant experience at Ashley Furniture in Kenosha.
Very helpful, little discount was nice
Amazing experience!
Great experience all around. Polite, not pushy. No hoovering. Mr. Dobbs was so nice and professional. I will go back if needed. Thanks to all.
Darren was great to work with on picking out custom living room set. Thanks
Darren was very professional and worked with to get the best deal possible.
Love my new couch! Zara was wonderful to work with.
Very relaxing and friendly environment
Darrin was awesome!! Very informative
Darren Matavka was very helpful and kind to us as we were looking for the best recliner for my dad! We enjoyed our visit to this Ashley store as well!
Store associate Zara helped in choosing and explaining the features and very Friendly.
It’s always a pleasure working with Darren!
Mary is awesome. She met us at the door, reviewed current promos. We let her know we are just looking and will find her if we have questions. She left us alone while we shopped. We ended up finding a couch we wanted, flagged her down, & it was smooth sailing from there. Looking forward to our new couch!
Maureen and Mary Ann are the best sales person
Mary Ann and Maureen are the best sales person
Zara was great, she helped us pick out the furniture that fit our living room best. She was able to get us the price we needed and the delivery was this week. So easy to work with and very friendly. Great experience we will be back.
Mary was very helpful and answered all my questions.
Ask for Maureen!
Zara was great showed us exactly what we were looking for. Gave us time to make our own choice. Very friendly and noligable.
Maureen was great!
Jessica was very friendly and took her time with me to help me pick out the area rug I was looking for.
Zara was very helpful and took the time to explain all of our options so that we had the best experience!
Zara was a HUGE help and is very customer service oriented.
I recommend going somewhere else the sales person raj was unprofessional rushing to get my sale while ordering the wrong items and also telling me that something would fit when I gave him the dimensions and it didn’t fit never again worst sales person they have
Angelina was amazing to deal with. We went in to window shop and walked out making a purchase. Angelina was super easy going and gave us space to look through what we wanted and but still available to answer any questions we had.
Zara was a great help and answered every question we had. Super happy with our experience!
Darren @ the kenosha location was very helpful, informative, & saved our day.
Great service from Zaria
Mary was awesome! We live about 45 minutes away and she texted me pics of everything I was looking for and we had a decision made in no time. She was quick and very painless in the sales process. I really can’t believe I have never been to this store before. And the delivery ended up living up 2 weeks as I had originally preferred.
Isaiah was great! So nice, knowledgeable, and very professional. We highly recommend him! Excellent!!
Zara was great!
Maureen was absolutely fantastic! She was the reason we came back. She was so personable and Knowledgeable. She gave us space to figure out what we wanted, but was there when we had questions.
Great personal service Thanks Zara
Isaiah Dobbs was a great help!!!
Darren Matavka was so helpful and not only was he helpful he was very patient with my family (fiancé, a very cranky crying toddler, a baby and I) while helping us! we also loved that he didn't rush us into making a purchase we looked around now have time to think about it and we'll be back next week to make a decision. (:
Zara was very pleasant and helpful. And all the team here was friendly and accommodating. Really loved being here and highly recommend
Great experience. Darren is very professional, caring, knowledgeable and help me fine exactly what I wanted.
Zara and Angel, went above and beyond to help today. Their assistance was amazing!
Isaiah is awesome! Great customer service! Nice guy..... Great experience in general.
The best Ashley store!! I really recommend it, ask for Mariana she’s awesome!!
My sales rep KMAP was great to work with. She was patient with us.
Had an amazing experience working with Darren at the Ashley store in Kenosha! He was so paitent and helpful. Earned a customer for life! The store it's is great as well. Lots of product choices and availability!
Great customer service Anita was very helpful and patient. She knows the product very well.The manager Rena was amazing very helpful and nice. Great experience. Would highly recommend this location.
Very polite and gave space while we were looking.
Isaiah in the Kenosha office was exceptional!!! He was professional, knowledgeable, and took the time to answer our questions. Rena, the general manager, couldn’t have been nicer and, along with Isaiah, made sure our purchase experience was perfect.
Isaiah was extremely professionally and very personable.
Very helpful!
My sister and I had a great experience when looking for some furniture yesterday at Ashley. The salesperson Zara was very helpful and professional when dealing with us. She made sure we found exactly what we wanted and led us through the options and purchasing while making sure we were comfortable with all. I would highly recommend both the store and Zara!
Good shopping experience, excellent service.
Mary Parker and Angel were great to work with. They helped us find the perfect pieces for our home. Thank you!!
Excellent service from start to finish. Delivery went smoothly. Very satisfied.
Drove 31 miles to purchase a bookcase. Got there and a very kind sales associate by the name of Darin helped me. Price listed online was $239.99. Darin said hed price match, no problem. I wanted to look for ottomans and when I was ready to purchase the bookcase Darin was busy with another customer. I patiently waited for him and because he knew it would take awhile he asked another associate to help me. She was finishing up with her customer so another associate stepped up to help me. However, he refused to match the price I saw online and said Darin didn't have the authority to price match. He offered $20 off but it was the principal. I was told I would get a price match, not $20 off. I walked out and won't be back. There are plenty of other furniture stores.
Very Professional
We went to Ashley to buy a couch, loveseat, and recliner. Angel helped us find the perfect ones. Our recliner had to be custom made to match the rest and she found the right color for us. Great experience!
Mary Ann was great and found ways to find is a deal. Thank you
Jess did an amazing job in helping us pick out the perfect sofa😀
Isaiah was great he went over and beyond for me. Very patient and easy to talk to Thank you for helping me
Maureen was Great!!
Fantastic selection. Mary is the best!!!! Thank you
Awesome service ! Ty Mary
The sails asociat helping us did a great job
The customer service was excellent!!
Yesenia was friendly, knowledgeable and helpful in working with us.
Isaiah D. was wonderful. My mother and I were both in the market for new mattresses. Isaiah took the time to answer all our questions and helped us both find the proper beds. He was a friendly human and had excellent customer service skills. He’s a great asset to the Ashley team!
Friendly service in a pressure less environment!!!.
Great service and great deals 👍
Shopped Holiday Sale, salesperson very helpful, offered warranty. Looking forward to new furniture!
Thankful for the amazing customer service and care we received while shopping at Ashley Furniture. We were kindly greeted by Richie, and he accompanied us for several hours as we shopped for furniture and a mattress. He was very knowledgeable about mattresses and took the time to identify what mattresses were comfortable and a good fit for us. He was proactive, knowledgeable about all products in the store, and thorough during our entire time with him. We asked so many questions and we were grateful for his patience and expertise as we considered so many different options. It was a five star experience!
Went looking for a twin bed for my daughter and Darren was amazing! He was able to answer all my questions and give us the best deals for everything. For someone who has never had to go furniture shopping before he was definitely very informative. Highly recommend!
Good service
Great experience
Darren did a great job getting us a new bedroom setup. I appreciated his willingness to help with getting delivery and setup taken care of as well.
Ive been shopping for my furniture in this particular Ashley for years now and the sales team are awesome.
Excellent service provided by Mary. 10/10 will continue to shop at this location
Richie was awesome!! Super helpful and very knowledgeable about everything I needed!!
I called and chatted with Isaiah about the Havalance collection. 2 days later I went to the Kenosha store, found Isaiah, and made my purchase. Isaiah was knowledgeable, personable, and a genuinely nice young man.
Darren at Ashley was a huge help today! Great, friendly shopping experience!
Maureen did a fantastic job I will definitely be using her again
Nice staff and selection!!!’
We had the pleasure of having Lisa S. Taking care of us. Not pushy. She simplified, met our needs , sealed the deal and we were out in less than 1/2. Hr. We're definitely going to her on the next purchase ¡
Very good experience Told Mary what we were looking for and she knew where to find it. Will come again
Good service person. Lisa was very helpful!
My sales reps were Mary Parker and Richard. Mary went over and above to help me get/find what I needed!
6/22/2023 @AshleyHomeStore I patiently waited several weeks for a technician to fix a couch that I purchased from you (fairly new & still under warranty) that's falling apart & he arrived today to fix it with NO PARTS. Now I get to wait several more weeks! Disorganized & horrible service!! 7/21/2023 A month later and there is still no resolution or parts ordered! DO NOT buy from @AshleyHomeStore! They do not stand by their product or honor the extended warranty purchased. They are doing ZERO to make this right! Even met with RENA MOWRY STORE MANAGER and she did not offer a reasonable solution, she just pushed us on to Cody Roberts who has not responded to any communication.
6/22/2023@AshleyHomeStore I patiently waited several weeks for a technician to fix a couch that I purchased from you (fairly new & still under warranty) that's falling apart & he arrived today to fix it with NO PARTS. Now I get to wait several more weeks! Disorganized & horrible service!!7/21/2023A month later and there is still no resolution or parts ordered! DO NOT buy from @AshleyHomeStore! They do not stand by their product or honor the extended warranty purchased. They are doing ZERO to make this right! Even met with RENA MOWRY STORE MANAGER and she did not offer a reasonable solution, she just pushed us on to Cody Roberts who has not responded to any communication. Zero sense of urgency to rectify this issue!
Don't buy couches here. pure junk. Warranty doesn't mean anything to them. Go to steinhafels.
Really love the couch I got. Sale associates were really nice. Delivery team was respectful of my home. I found my exact couch somewhere cheaper and without hesitation they price matched.
Friendly service from Anita! Custom options and a huge selection.
Mary Ann Parker was great. She helped us find the perfect couch at a great deal! She went out of her way to help us out.
Darren was wonderful. He helped us with the purchase of a new living room set. He got us the best deal and provided excellent customer service. Ashley is always our go to for purchasing new furniture.
Mary Ann was very nice, not pushy whatsoever. She took her time with us and showed us a few options that would fit in with our current living room decor/style. Would highly recommend her!
Darren helped us so much finding the perfect bed set and mattress for my room. He was very kind and extremely helpful. He gave us a free box to take care of the bed set in the future. He knew exactly what I wanted and where to find it. He was efficient and amazing throughout.
Zara and Renna were very helpful
Darren was extremely helpful and informative with a great attitude.
Excellent service from Darrin today! Thank you we can't wait to get all the new furniture we purchased.He was a delight.
Had a wonderful experience ☺ got what I wanted Maureen helped us and she was helpful
Maureen was our salesperson she did a great job I'll be returning to purchase other items for my house. Thanks guys Ray
Darren was fantastic!! Worked so hard to help us out! Very personable, knowledgeable and conscientious! Excellent experience because of him!!
Mary Ann at Kenosha store was helpful and knowledgeable
Mary is such a great person!!! She sold us a new mattress and she was very knowledgeable as well as saved us a lot of money on our mattress! When ever we come back to Ashley’s we are DEFINITELY asking for her :)
Maureen was very helpful. We found exactly what we were looking for. Had some issues checking out but she was patient and persistent and everything worked out in the end.
Came in the store for the second time. First time I was just looking the sales lady made me feel pressured to purchase that day even though I clearly was just looking. When I came in today to do a final comparison between Ashley and another store, I spoke with Mary Ann she was amazing she was not pressuring in anyway and changed my mind to purchase from another store and she was just a rockstar for sales.
Amazing job from the moment we walked in. Kind, knowledgeable and listened to what we wanted. Zara did a great job working with us!
Richie was great to work with!
Zara, Rena, Maureen these ladies are the best ever. Especially the store manger Rena. I had the bed shopping experience with Zara the sales person.
Thanks Maureen!
Darren was very helpful and shows us everything we wanted to see in our price range.
daren did a great job
Mary was very helpful
Angel was great help made feel at home. She a great sales person. I give her 10 stars. I've previously have prejudice furniture years ago was very pleased. I will receive Angel and your store to anyone looking for the hom needs.
I couldn’t be more happier with the service here!! I am a classic over thinker and bless Maureen, she was so patient with me as I was I so indecisive on what I wanted to get. She never once made me feel like I was bothering her with all the questions I had. With her help I was able to get exactly what I needed!! Excellent, patient and very accommodating service!! Thank you 🙏🏽
Rash helped me with the process and I put him through the works and he stayed by my side till I signed the papers and I’m happy with the furniture!! Joel and Roman delivered the stuff and they did a good job dealing with me asking them to move here or there. Very happy overall. Gave 4 stars only cause I wish someone called an checked on me after everything was delivered cause I did have a problem with fireplace!
Darren at the Kenosha location was wonderful to work with. He was patient, knowledgeable and helped us find just what we were looking for and at a great price. If you're in the market for furniture, mattress, or decor, ask for Darren!
Called the store looking for a lift chair for my mother because she had just gotten out of the hospital and we need a chair fast. We had been to several other stores today and nobody could help us on letting do same day pickup. When we called I spoke to a rep first on the phone. They then transferred me to Richie. He was absolutely amazing. He got us what we needed and made sure my mom was comfortable.
I was helped by Mary Ann. She did a fantastic job helping me find what I needed. She took her time and answered all my questions.
The salesman (Darren) was extremely helpful and informative! He gave me ample time to look and make my decision. I will definitely be back!
Richy was awesome! Quick amd easy!
Very helpful
Very friendly. Great job
Our sales person Richie was great! He walked me through everything and he was very professional.
I worked with Angel and she was so helpful in helping me find what I needed
Great customer service Pleasant shopping experience with Mary Ann & Kiondre. Kudos on the friendly staff
Very helpful!!!!! She answered all our questions. Very Profesional!!
Maryanne was great!
Had a wonderful experience with MaryAnn the room consultant. She was very professional and experienced. She gave us a great deal. She did a great job helping us pick a beautiful and unique furniture. Thanks MaryAnn
The worst experience I've ever had buying a piece of furniture. Delivered it broken and made me prove to them it was broken. And then fought me on the return. It was misled on lead time for last remaining part of a sectional. By 6 months
Wonderful sales rep Mary🥰awesome woman, She was very helpful…..Thanks
Wonderful experience
Maureen helped me so much!
Maureen was so helpful!
Maureen was amazing! Great help. I would highly recommend shopping here.
Maureen was sooo awesome. I would definitely recommend Ashley Furniture 🤗
Mary Ann was a huge help and has treated us with first class customer service throughout our Ashley experience. Highly recommend her for any help or questions.
Very friendly and inviting service! Much better prices than other stores in the area! Thank you Maureen
Great experience, excellent price . Thanks to Zara B. For all your help.
Maureen was awesome helping me with all my furniture needs today!
Amazing experience, super helpful, lots of patience.
Isaac was great to work with on the purchase of our Canadel table. He was very knowledgeable of the brand and incredibly helpful and patient with the design process. He communicated with us timely, even calling me on his day off to let me know about the sales event offers that applied to us. He was great, and we’ve always been happy with our Ashley furniture!
Great service and walkthrough with Maureen. They had what I needed, and quick shipping for a couple pieces out of local inventory.
Beautiful store, my son loves his new bed set and Maureen was fantastic and very friendly. Highly recommend Ashley furniture!
Mary Ann helped me find a mattress that was in my price range. Was very friendy and i will be back.
They are the best!!
Darren was incredibly helpful in helping us find exactly what we were looking for, and he was very knowledgeable and answered every question we had.
The place had a wonderful selection, very clean, wonderful knowledgeable staff, especially Jim!
Maureen was great, very helpful!!
Great customer… service Mary Parker was a great help she made me feel so welcome …And comfortable with the choice I made….
Mary Parker was very kind and great sales lady
Mary Parker is awesome and helps so much with my choices in furniture.
Mary Ann Parker has a unique personality, and outshines anyone else who has assisted me in my furniture shopping needs. She has a keen attention to detail, and goes out of her way to inform me on any special promotions, with an honest approach to my home remodeling in terms of price and taste.. “You’re amazing Mary!! Thank You!!!” Ashley , you are Blessed to have Mary on your team!
I happen to be getting a place of my own and had the pleasure of being helped by a woman named Mary Parker she was an absolute joy to have assist me very knowledgeable of the furniture in the store as well as good taste and style seeing as I’ve never really had any myself I’m glad she was very people friendly and had no problem answering any of my questions I can tend to be a bit frustrating with my choices loI I highly recommend her if coming to this location was a pleasure and I will definitely be coming back thank you so much Mary ❤️
Excellent service and great workers, thank you for the experience.
Great selection and knowledgeable staff.
Not impressed too much with the furniture. Materials look and feel real cheap for the ridiculous pricing..
What a beautiful store, and great customer service too!
We were able to fairly quickly find a piece we liked, and Zeus (Jesus) was the perfect combination of attentive without being intrusive. Everything was completed quickly, and delivery was hot on the heels of the purchase.
This was my first time shopping at Ashley Home Store, and I was very impressed with the wide variety, the prices, and the sales person who helped me. Having shopped elsewhere before coming to Ashley, I had seen some of the same pieces at significantly higher prices. Even though I was only looking for one small item, my salesperson Richard was very helpful-- he let me look on my own, but he was accessible when I had questions. I found exactly what I needed at an attractive price point! Next time I will go to Ashley first!
Worth a visit. You might find what you are looking for.
Why would you shop here? Nothing in stock. This has got to be the most hands off sales team I ever met.
(Translated by Google) The worst place to buy furniture, the designs are very beautiful but poor quality in construction and finishing, I have bought here several times and I think I will never do it again and I have always had problems even with the delivery date, it takes a long time and the furniture arrives damaged The bolanburg dining room is of poor quality, the chairs are not comfortable for the first month, the cushion disappears completely, it seems that you are sitting on a table. (Original) El peor lugar para comprar muebles,los diseños muy bonitos pero mala calidad en construccion y termination,varias veces compre ya aqui y creo que no lo vuelvo a hacer siempre e tenido problemas hasta con la fecha de entrega,tardan muchisimo y llegan dañados los muebles.comedor bolanburg pesima calidad las sillas,al primer mes estan sin nada de comodidad el cushion se desaparece por completo,parece que estas sentado sobre una tabla.
My family had an excellent experience 2/24. There was no school and they had my 8 year old excited to look at furniture. My wife and I loved the experience and will be coming back
Best experience... was greeted as soon as we walked in by a salesperson who was extremely helpful and really showed the product well
Bought a coach from Ashley Furniture of Kenosha 3 weeks ago. The customer service has been awful. Our coach was damaged when it was delivered. Called the customer service and was treated poorly and they gave us a delivery date and time a week later. They showed up 4 hours after the initial time. I called them and asked why we were even told this time to begin with and they just gave us an attitude and said there was no time window. Rude service throughout the whole process. Made buying a coach a bad experience. DO NOT buy anything from them unless you enjoyed being lied too and given a hard time when you call and ask questions.
Great salesperson. Thanks Darren. Good deal. Excellent quality furniture.
My experience at the Ashley Homestore was superb. The general manager was very supportive and attentive. I highly recommend Yesenia when you arrive at the store.
Was given scratched furniture. They set an appointment with me to come give it a look for 3 months out after being delivered. They never showed up. Give false information and constantly misscommunicate with their customers. I've also been hung up on over the phone in the middle of a conversation while given attitude.
extremely bad experience , the don't have communication between delivery person and main office, canceled my delivery for not reason.
Quality furniture at a fair price. Friendly, not pushy sales people; and prompt, courteous delivery personnel.
They give you time to walk around at look at things without pressuring you which is always nice. They usually have some kind of sale going on so that you can bundle different things and save some money on some nice furniture. I'd gladly shop there again in the future
The sales experience at Ashley was wonderful! Great selection! Sorry, I forgot sales lady name but shout out to her for all of her help.
Maureen is the best!! She greeted me warmly when I walked into the store and helped me pick out a mattress (not an easy task as I am an indecisive person and this was a big purchase!) - patiently answering my MANY questions and going above and beyond to create a truly remarkable and enjoyable shopping experience. She is super helpful, thoughtful and easy to talk to and made the whole process fun. I will definitely come back to this store location for any future purchases! Thanks Maureen!
Very friendly and helpful.
Good furniture but didn't have what I needed.
Darren our sales representative was absolutely wonderful!! He took care of us like family. Took us around the store, never rushed us, didn't upsell. In the end he gave us an amazing deal on our new couch. Above and beyond service from him!
Bought a lift recliner with the exact features I wanted with the assistance of Angelina. She was knowledgeable and very pleasant and fun to deal with. Next time I need new furniture she will be my first contact.
Really impressed with the quality of customer service I received at this location, and with the process overall. There aren't a bunch of brick and morter furniture stores left, but it's hard to buy these things online without testing comfort and durability in person, so after moving, I made the trip out to the Kenosha location just to get a feel for general prices and get an idea what I was looking for. Wasn't planning to buy anything at that time, just looking. The sale associate was great (Angel) - answered our questions, wasn't pushy, & was super personable, even after we were clear that we weren't making a purchase at that time. We took pics, wrote down prices, tested everything out, and went home to continue shopping online. Ended up coming back to the store a few weeks later and buying 4 things. They had no issue price matching other local stores, or their own products found online. Delivery was a bit of a wait, but it was during the start of the holidays, so understandable. It's flat rate shipping, so waiting for all items to be available to ship takes time, but the communication and updates were great! Delivery was a breeze, delivery guys were A+, and the store checked back with me to make sure everything was great as well. I definitely recommend shopping here! Pick out what you think you want, shop around to find he best prices, and go back and get buy from here. Prices are average to what I found everywhere else, but you can get a good deal if you're patient and do your homework! Quality is definitely above average too. Oh! Make sure whatever sale associate you start with, you know when they are working when you make your actual perchance so they get the commission for their initial time with you.
This was not my first time buying furniture from Ashley, but it was definitely my best experience! Angel welcomed us as we made our way into the store, we let her know we just wanted to browse first and she completely understood. We later found a couple pieces we were interested in and Angel quickly helped us figure out what was in stock and how quickly pieces could be shipped. Our pieces were able to be delivered in a WEEK! This turn around time is unheard of right now for furniture. On top of that, I got a call a day later offering to deliver my furniture 3 days sooner! All in all we had a wonderful experience with this store!
Great service!!!!
I purchased a sofa and table from Ashley and was so excited to have new furniture to show off during the holidays. I'm now completely disappointed. Both were delivered damaged. At the time they promised to correct the issues quickly, but I've been trying for two weeks and they still don't have an ETA as to when it will be done. I spent way to much money for all this inconvenience. Each time I call I feel like they are just stringing me along until I give up on it. Now all I have is damaged furniture I had to pay full price for and a horrible story to tell guests for the holidays. Update 12/27/2022 Still trying to get service for damaged furniture for over a month. No remorse given by the representative just a possible open date for service in another month. It will cost me a full day work to be available for the am/pm window. Then they just hung up on me. No credit for my trouble. They've made me feel like garbage. Never go here!
Ashley furniture is a complete joke. They delivered damaged furniture to some of my friends and they give you way more credit than what you need or ask for then turn around and close your account if you cant find anything worth quality to spend the line of credit on!! They don't stand behind their product, the corporate office is a joke when you call and they bamboozle you delivering incomplete sets only to start the interest free countdown! My friends ordered a loving room set, table and chairs and a bed. Each piece came months apart but they still started the interest free clock!! Bunch of scam artists!!!!
Respectful courteous
Angelina was a Big Help and the Product is Great.
Most of the furniture was delivered damaged, and they also scratched the floor. Horrible experience!
Diana was great in helping us with our purchase
When we walked into the store we were greeted by Lisa Schiller. We were looking for a chair. She said if we needed her she would be around. No pressure. We also went to another store in town and was pretty much ignored. We returned the next day and Lisa was very helpful in showing us different options and also found a dining room set that we really liked. So because of the great service we purchased a living room set and a dining room set. Delivery people were awesome as well.
Great experience buying furniture.
As newlyweds and new homeowners, my wife and I went to Ashley furniture to furnish our home. We had the privilege of working with Richie as our sales associate. Richie provided above and beyond customer service. Not only was Richie very knowledgeable, but he was also very kind and accommodating with our financial budget. For any future home furnishing needs, my wife and I will definitely be returning to Ashley Furniture to work with Richie.
Very friendly just wished I got a instructions on how my double recliner works.
Anita was wonderful to work with and we found everything that we were looking for.
The salesman Rash was very nice and considerate and I would use him again if needed. The delivery driver LaQuan was great and very kind and considerate of our new furniture and home. I have been impressed with everyone at Ashley. I have nothing but praise for my experience at Ashley. You are the best. Thanks
What a wonderful experience. We were greeted at the door by Nicole who is very comforting. Nicole assisted us with finding what we were looking for without hovering or pressuring us. Ashley furniture is priced nicely and appears to be of great quality. Nicole made sure we got the best deal possible.
My saleswoman Mary Parker was absolutely amazing. She recognized that no one had helped my son and I while we were browsing and came right over to assist. She walked me through multiple dining room table sets that I liked and helped me to find the perfect set at a prove that worked for us. Supply chain issues are very real right now and she even put a rush on it to see if that would help me get my set earlier! And it did. My set which was slated to be a month and a half out was delivered 2 weeks later. My delivery team was excellent and I couldn't be happier. Thank you so much Mary and delivery team Gerad! You're amazing!
Angelina and manager Joe was great! Angelina made us feel so comfortable and relaxed. Spent at least 3 hours in the store and walked out with a big smile on our face. Came in for a new bed and walked out with a new bed, bed frame, dresser and living room set. Came back a couple of days later to do a pay off and left with a dinning room set and night stand. Everyone there was nothing but friendly, helpful and gave a nice discount. Couldn't be any happier. Delivery was great and efficient. The set up wasn't long at all. Thank you Angelina and her team at Kenosha Ashley!
It was fast helpful overall a good experience
Went in to look at dining room set and Richard was extremely helpful. He was very excited to help us and make sure all of our needs were met.
Salesperson was very friendly, and knowledgeable.
My fiancé & I had a great experience with Kiondre! He helped us with buying our first bed set for our new home & made the process so easy! Very thankful to have worked with him
Amazing store and staff!! Lisa Schiller was very helpful and friendly! I loved the selection and financing options! Ask for Lisa!! 😊
Lady was making big buck sale I didn't want this one.she wrote it up anyway like I didn't even care she wouldn't listen to me .I wanted one above .I got screwed with this one I hate
Angelina is amazing at her job! So knowledgeable and willing to help with suggestions and ideas! She understood our needs and helped save time by giving us the products that fit our wants and needs.
Mrs. Parker is a tremendous sales representative. She cares about her customers and does her best to satisfy their needs. She saw that I had back issues and she assisted me in finding a mattress. Mrs. Parker follow up with her customers and I ❤️ it!
I would give them a zero if I could. we spent thousands of dollars here. They had to split one of the deliveries up between two homes & only provided the delivery service WE PAID FOR, for one of the homes. We have bought precious furniture here too. NEVER AGAIN. Still waiting for a manager call back.
I would like to tell you about a horrible experience that we had with your store after spending around $20,000 over the last 6 years there . This may not sound like a lot to your store but to the average person it's a lot and you would expect the service you receive to be great . When we were in the store to get some furniture we knew what we wanted and let the salesman know that when we walked in , he left us alone and checked on us occasionally , this part of our experience was great but from there it goes way down hill . Once we got to the register he was quickly passing us off to the women up front as you could see he has another couple waiting for him to finish their sale . He told us from the beginning of our interaction with him that if we were to by our grandsons bed and mattresses from him as well as the furniture that he would guarantee free delivery to both locations we needed them to go to . So we were given some paperwork to sign off on , never explained what it was other than showing the product and price ( in hindsight , I feel like this was where the integrity piece comes in ) we initialed about delivery but again nobody explained what type of delivery meant . First date of delivery for the bun beds and mattresses was supposed to be the following week , then we got a call that they were short on drivers and needed to reschedule so we did . Then the date got switched again , I called again and this time was told that the manufacturer didn't have the product ready yet so we were at their mercy , so who was lying the first person about being short or the 2nd saying it was the manufacturer? Either way the larger order got delivered on time and the experience was fine but I take you to today , the delivery driver just dropped off the furniture in the front of my daughters apartment complex , how would you expect her to carry that in to the 2nd floor by herself . We told the sales man at the beginning that we needed the same delivery to both locations , did not know nor were we told that there is white glove and just drop off , had we known we would have paid the extra . This should 100% be part of the discussion when selling something to someone but he chose to rush through the process so he could move onto the next , this was about commission for him and not customer service at all, very disappointing . I also forgot to mention that I called about a day or 2 after the sale and let one of the women at the front know that he said we would have free delivery but found a charge for the bunk bed delivery . She said that she would look into it and call me back , of course no call back . I did call to complain today and spoke to someone in delivery , he told me it wasn't deliveries fault , they did was they were supposed to and said he was transferring me to a manager , I did leave a message . I used to recommend your store to everyone based on the last 2 times we had been there and made purchases now I will be warning people to stay away because this is just like a used car business , all about the money to the bottom line and not at all to deliver great customer service to gain loyalty !!!!
Had a fabulous experience with Nichole Widz. She was a breath of fresh air. Worked effortlessly to find the wall art I was looking for on line. Very appreciative of her help and time. Will look her up next time I visit Ashley Furniture!!! Thank you Nichole.
Mary Parker was awesome to wk with.. she went above & beyond to help me!! thx u 😄
Nicole was my original sales rep. And she was great. She was friendly, patient and very helpful. She would make excellent recommendations if I needed advice. I ended up going back on a different day and another young man named Rashed helped me that day. He was also helpful.
Zeus was amazing! Very professional and friendly, he helped us order a new dining set at their best price, and offered great advise with no pressure. Thank you Zeus for a very positive shopping experience!
Purchased 2 bedroom sets and mattresses. Angel was awesome with helping me pick everything out.
Darren gave us all the details and information we needed when we first arrived then left us alone to look around. He checked in with us after a bit, answered a few more questions, and we were able to choose the perfect set for our family. It was a great and quick experience; now we can't wait for our couches to arrive!
I ordered a closet system online and paid for installation services from "Handy". After FIVE rescheduled install dates, I finally asked for a refund. I will NEVER use the installation services from Ashley's service provider ever again. COMPLETE WASTE OF TIME AND MONEY. Two thumbs WAAAAYYYY DOWN.
Submitting this review for our sales consultant (Nichole Widz). Nichole is the kind of consultant I appreciate, she was helpful, informative, patient, and friendly. She showed us options and helped us compare the aspects we liked/or didn't about each piece. I believe we made a great decision. Thank you!
We really like the furnishings in Ashley store and our sales person Nichole was of great help.
Nichole was very helpful in showing us the many sofa choices that fit our needs.
I should have given just --ve 5 stars . Beware their sales and delivery are completely different. The sales guys sells something and the delivers something . I have been suffering for many months now . They send unfinished bed and now when i want to return the bed they dont want to do because they want to keep the money. They somehow trap you in . Beware people . With a custom made furniture they deliver wrong design have no idea why is that . after complaining they say its another 6 months. How come a custom order delivered different. This is worst store to buy furniture from . Its a trap and they want to clear their old stock asap.
Very good selection of products and with good value! Sales associate new her stuff. Very helpful 👍.
New dining room set
Angel was a wonderful help with us in making our decision on purchasing our loveseat. Delivery was on time and the guys were awesome in bringing it in and setting it up. I will definitely buy from Ashley again.
Nichole W. helped me to find the right accessories and furnishings to bring life to my space. Lovely person to work with.
Great group of people. Joyce made my buying experience very easy. Her knowledge of products was outstanding. . They gave me a fantastic deal and helped my set up financing. An hour and a half I had a new bed room set and furniture for a living room and family room. Great Experience!!!!
Nice employees. Ordered a very nice couch. Can't wait to get it!
I ended up getting a new TV stand from here. The staff was helpful and the delivery service was amazing. Everyone was so professional and kind. I would definitely go back.
Purchased a sectional couch on 08/05/2022. Excited to hear the couch was at the warehouse and would be delivered the following weekend. Upon delivery, the delivery team dropped the corner wedge out of the truck which deemed the piece broken. Fine they ordered us a new one. Was told it would be delivered the next Sunday. Received a message saying it’s delayed and we would be contacted with a new date. Was told they could do the next Wednesday. That’s fine. We told them we work until 5pm and that it would have to be after that time. They would not give us a confirmation time until the day before and the time was 7am to 12pm. Obviously not waiting at home that long. My girlfriend was late to work for this delivery. On top of that, the delivery staff that delivered the wedge had made some inappropriate comments to her that made her feel very uncomfortable. We contacted management and was told a supervisor would be contacting us (08/24/2022). It is now 08/31/2022 and we have not been contacted. On top of that, the wedge piece did not come with legs which would be fine but there is a power cord that runs under the piece. They said they would send some out asap. Alright fine. Glad to hear it. Get the legs to find they only shipped 5 (the piece needs 6 to keep it from wobbling) and sent no hardware. Would highly recommend shopping elsewhere as this entire experience has been nothing but problems and headaches. Oh and found out the website price was about $400 cheaper than purchasing in the store. We are told we are going to get a refund for the difference but we’ll see how that goes.
Went in for a New Mattress and Mary P. At the Kenosha, Wi. Location knew exactly what I needed! Got a great deal and the customer service was outstanding!! I will defiantly return for the rest of my home’s furnishings!! Thank you Mary!!
Mary was the sales person and oh my goodness she was so patient and so informative. Me and my dog Ollie enjoyed the time with her. Thank you Mary.
Our sales consultant was Mary Parker who was absolutely wonderful to work with! Lowered to 3 stars because of the company's DEI ads. Probably will avoid shopping here in the future.
Great selection of high quality furniture at great prices
People yhere are very nice. I got what I wanted and delivery is free
Diana Casco was very professional and listen to our needs and help us to achieve our goal and finding the correct mattress. She was awesome and very inform.
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Bait and switch. Received a flyer on a power recliner sofa for $599. Drive to Kenosha store. Asked to see it. As we were walking, the sales rep said they put out a correction. Where that correction was done I'm still not sure because it's not like they sent a second for. Allot more money for the featured couch.
Great price for a beautiful bedroom set. Sales lady was exceptional! 5 ⭐️⭐️⭐️⭐️⭐️ for her as well!!
Cindy May was so helpful. I have ordered with her Help twice now. Very professional and knows her products. The delivery people where also very helpful and professional. Great service all around.
Our salesman Darren was so very helpful ,he gave us time to look....no pressure... we purchased a Lovely bedroom set. Excited to receive our furniture.... just have to wait until the end of August . Wishing we could get it much sooner ! Quality and a good price .
My daughter and I were walking around for about 30 mins and nobody had approached us. It did seem busier than normal so I wasn't too concerned. When we did finally get some help, it was smooth and friendly. Their name was Rash. You've got a very genuine and personable person on your team here in Kenosha WI! Took the time to engage in conversation, even outside what they are hired to do. That's customer service! Appreciate you.
My wife and I went to Ashley’s and order a Mattress and an adjustable bed and it was really delayed so our salesperson MaryAnn worked on it and it is getting delivered sooner. Happy Father’s Day to me that with the help of MaryAnn my wife and I will have amazing sleep now. Thank you so much for helping me and my wife.
They have always been so helpful and the cleaning set that we bought is amazing! We have used the furniture/carpet cleaner regularly and are on our third free refill!
Sales lady stalked us, and the price for the chair and ottoman I was interested in was over a thousand dollars.
Second time shopping Ashley. Mary Ann was super helpful and found me the best deals. Will be going back in the future.
We really like going to the Kenosha Ashley Home store even though we live in Illinois. They have a larger selection than the stores by us. I didn't realize this was a franchise store until this visit so that may be why. Mary was very helpful after she realized what we were looking for.
Great selection
I visited Ashley Home store recently (Kenosha, WI) and had the pleasure of being assisted by Mr. Darren Matavka. Darren was very professional and helpful, he showed me various choices and made my decision very easy. He made my experience a very pleasant one. I applaud Darren because he was so knowledgeable about the products and services provided by Ashley. If I'm ever in the furniture buying business again, I hope to cross paths with Mr. Matavka again! Pravion Herring
We had a great experience here from the first visit to the sofa drop off. Every person we worked with was very knowledgeable and helpful. Shout out to Diane for helping us! She’s the best.
Mary Ann was very helpful! Will highly recommend going in person rather than purchasing online. Mary Ann was patient and even helped me find a lower price than online. Thank you for helping me even when I walked in 5 minutes in before closing time!
We worked with Jesus Puente and purchased a recliner couch. He was informative and polite while we were there. Jesus did an excellent job.
Mary Ann was great and incredible helpful. See her directly and its like your shopping at a mom and pop store. Be prepared for some things in stock and others not so much. Kinda the world we’re living in right now.
Mary Ann was very helpful. She answered all of our questions. She gave us alone time to shop around. She was very friendly. We are new to the area and she made us feel welcome!
BEWARE!!!!!! I ordered a tv stand. It came delivered broken and 3 minutes later my dog lost the end of his tail. Had to have emergency surgery on a Saturday afternoon. They won't pay medical bills and blame it on my dog for wagging his tail on their broken furniture.
We called ahead to verify that a specific dining room chair was at their location before coming to the store. The sales man (I won’t say his name out of respect) assured us over the phone that they had the chair at this location. We drove 30 minutes in the pouring rain to the store (and packed up our baby) and when we get there he says “we don’t have the one you’re looking for but we have one that’s a different color that’s similar”. We were so disappointed for being lied to. It felt like we were tricked into coming there so that we would be more likely to buy something. We explained that we drove out there to see the chair with intentions of buying eight of them. He didn’t apologize, just told us that it’s at the Stevens Point location. We left feeling very frustrated and we will never come back to Ashley furniture.
I recently went with my husband to get a new bed. MaryAnn helped us find the perfect bed for me and my husband. We both have really bad neck and back issues and MaryAnn did a fit test to find our perfect bed. She was so nice and friendly and she she showed us beds that would work for us. She helped us find the perfect bed for our budget. You leave there with a smile.
So many beautiful collections to choose from. We absolutely love our sectional and bed. Mary Parker made sure we got what we exactly wanted for our home. She was very helpful and helped guide us through a fit test to see what mattress worked best for us. She went above and beyond and kept up with our order. Made sure to inform us of the status of our furniture and of any changes to the delivery date. We will definitely be coming back!!
Best place to buy a mattress. Mary Ann asked me if I would like to be fitted for my mattress. At the end I found a mattress and a adjustable base that truly helped me sleep better. I have lots of issues with my lungs and breathing, but having the adjustable base has helped a lot
Used to be good, now we have issues with orders, and orders not being placed properly. never coming back that's for sure.
Such a great experience! Rena recommended we speak with Lisa Schiller and she was so accommodating and beyond helpful. We are moving soon and had so many questions, it took quite some time for us to figure things out… she was there for all of it. We’ll be back in the future.
We went in and after finding a bedframe with storage on all sides that me and my boyfriend both loved we ordered. They had the wrong phone number on the order, okay mistakes happen. My boyfriend calls to check on the delivery and they pushed it back so he could confirm. Then it comes and the bedframe we got only had drawers at the end of the bed, the wrong rails so it can't even be assembled and no slats even though it was supposed to come with slats. When we tried calling they didn't answer their phone. So frustrated. Regardless this is the last time we are shopping here.
Darren was very professional and considerate of our needs. He helped us get exactly what we needed at a very comfortable price. We will continue to shop there in the future.
Good selection, prices are ok. Prefer shopping online and just checking it out quick in the store if I need to before buying.. Otherwise the constant barrage from the sales people is obnoxious.
The sales people are too aggressive.
Darren is very knowledgeable regarding mattresses at Ashley Furniture. No pressure sales. We're very pleased with our purchase and salesman.
Went to browse and possibly buy a bed. Was in the mattress area to test out the mattresses. The representative or sales person for that area came up to me. Asked if I'm interested in buying a mattress. I said kind of. Told him that I have never bought a mattress and this is my first time looking. He did ask what am I looking for and I told him I honestly dont know. Was going to try some of your displays. The sales person simply said there are cheaper mattresses down the road that you can try. (We didn't even discuss what my budget was and assumed that I can't afford their mattresees) simply left. I would of probably bought a mattress that day if he would of given some effort or didn't assume my pocket book. Totally recommend not going here if they treat their customers this way.
Our favorite Ashley store. The employees are always so kind and helpful. During this last visit they entertained my 4 year old and made his day. Highly recommend.
****WRONG FURNITURE DELIVERED FOUR TIMES!!!!!!!!! This store is the worst. For almost a year now I still have not receive the correct couch. The first time my sales rep messed up back in beginning of march, our order was when our sectional was suppose to be grey but we ended up with a grey couch and a white sectional. Mind you we waited for four months for this. Ok, mistake happens. The second time the chase doesn’t fit into our front door. Ok, that can happen. So, we called up customer service and they told us that we can order and opposite facing couch and that would make an L shape couch for us which we wanted. Awesome, but it will take another 2 months. The other couch finally arrives and now it doesn’t come with a wedge to connect the two couches together. It just makes one very long couch and of course they don’t come with a wedge to make it into an L shape. Finally went back to Ashely picked out a whole new couch that will fit through the door, have the same things we wanted and will work in our living room. Sales rep, Darren wrote down the couch on post it and then we heard nothing. Call a week later come to find out HE NEVER PUT IN THE ORDER. Like really come on!!!! There was an amazing office person that went out on the floor and ordered it for us. But now, after 4 months!!!! THEY DELIVERED ME TWO CHASE WITH NO SOFA!!!! ARE YOU KIDDING ME!!!! I AM OVER THIS!!! Oh and the couch was originally over $1500 but we didn’t get any discount for the inconveniences just empty words of apologies.
Every helpful and they would go out o your way helping and understanding your situation and help find something there, we didn't get anything but felt very conferrable and will come back.
Anita was amazing helped us. And we found some good furniture.
(Sofa and Loveseat purchased) Cade was unbelievably knowledgeable about the products and different fabrics that were available. He was able to help navigate me towards what would work best for my home with 2 dogs. Just blew my mind! We decided that custom order was best for exactly what we needed and wanted. He allowed us to take the time to make the best informed decision on exactly what we wanted with zero pressure! Looking forward to our delivery date! Thanks again, Cade! Please don't let his young looks fool you! He knows his products! Ask for him by name.
The salesman Steve would not let us browse with out incessantly hounding us, lurking over our shoulder and being in general annoying as hell. We asked to simply browse and we would let him know if we needed him but it was no deterrent to that ultra intrusive dude. Classic stereotypical slimy used car salesman type and it wasn't working. Would actually stand next to us, in our space and drum his fingers like "are you gonna buy or what?" attitude. He was so annoying we had to leave. Ashley Furniture must pay only on commission and they lost a whole house of furniture sales because of it...
Great no pressure salesman. Helped me pick out a living room set ( recliner couch and recliner love seat) and a Tempurpediac queen bed that's super comfortable ! Great people there !
We haven’t received our furniture yet but Richard Grubbs was outstanding.
Kiondre our sales associate was a big help!! Very knowledgeable!! Thank you.
The worst place to shop. A purchase of more than 4000 dollars. A dining room set and they send me the chairs, not the table. The Bedroom set sent me only the frame of the bed and also incorrect. When we call they, tell us that we have to wait until March for the table, for the frame of the bed we had to pay extra. Today is the fourth time they come to bring the foot board that is supposed to be the correct one but they continue to send the wrong one. I told delivery to pick up everything and take it to them because I don't want anything and they tell me that I have to pay 10% for return. I call the store to speak to customer service and they tell us it's 15%. For a mistake they still doing. Stay away from this store, they are scammers.
Very good selection of items, and they have a surprising amount in stock. We got the couch we love, and we got it in two weeks. Darren was very helpful and made sure things ran smooth. The price was very good, and their delivery service was top notch as well! It's not easy getting furniture into our apartment, and worked it out well. Would definitely look to them again in the future.
Lisa was so helpful. I just bought a house and she helped me find what I wanted and worked with me to get me the best price I could get.
Sasha, Lisa, and Mary were absolutely wonderful. I walked in to work with lisa, she met us and let us know that she was busy but had someone to help us right away .. which happened to be Mary Parker. She went above and beyond.. she never walked away and I'm pretty picky and she just was so accommodating and made sure that I was completely happy with my purchase. When finalizing something came up with the bank and Sasha was right there to help and didn't give up until everything went through and I was satisfied. Lisa checked in to make sure I was taken care of. I just can't say enough. Thank you Thank you. Because of you all, we will now have furniture in our new apartment. I will definitely be back.. I will also send others . Thank you again Sasha, Mary, and Lisa
Excellent customer service, and great deals! Rash was very professional, super helpful, kind and was very patient. Thanks a lot for the great service provided, I am definitely gonna shop again :)
Cindy May was just a pleasure to work with, she helped with all Our needs and concerns. It was my hubby and I 2nd visit to the Kenosha store. The atmosphere was great and the customer service was Excellent!!
Mary Parker is fantastic! Recently, my old recliner went kaput. It was at least 8 years old, had been moved 6 times and I knew its days were numbered. Even so, I was devastated when it finally went. It was 6 o'clock on a Tuesday morning and panic immediately set in. Being handicapped and retired, I spent a good part of my day in that recliner. To make matters worse, I am a large man. What was I going to do? Because it was still early, my first move was to search Amazon. I found a couple possibilities, but delivery, set-up and the lack of personal help left me leery. Next up was calling the few local furniture stores in the area. I spoke with a family-owned store who had one chair that possibly fit my needs in stock. However, if it wasn't big enough for me, it would take 4-6 MONTHS to order one. Frustrated, I left messages with the two "chain" stores, said a prayer and crossed my fingers. About two hours later, my prayer was answered in the form of a phone call from Ashley's Mary Parker. She was friendly, knowledgeable and VERY positive. Not being physically able to get to Ashley, Mary sent me photos of the recliner she recommended for me with her sitting in it. My worries began to fade. After another phone call, a few more texts, my new recliner was ordered. four days later, it was delivered too my third-floor apartment and set up. That was two weeks ago. Since then, I have grown to love my new chair from Ashly, courtesy of Mary. I have her cellphone number and will definitely be calling her for any furniture needs that might pop up in the future. I highly recommend Ashly Home Store if you want quality and a fair price. And if you're in southeastern Wisconsin, make sure you ask for Mary Parker. She's the best!!!
Rena was awesome from the moment I walked in the door. She even carried a cushion around so we could match an accent chair. 😊 That was my first time in Ashley’s and I know it won’t be my last.
Love Rena, she is very knowledgeable, helped us out with a beautiful leather couch and loveseat.
Most excellent sales staff Richard is incredible , great deals and amazeing selection . Very affordable.
Didn't realize this store was here. A little confusing to get to the store. Have to take a frontage road that isn't marked.
Mary made my experience so nice! She found the color I was looking for, but it was on backorder until February, but she told me she would continue checking to see if comes in early and not 2 weeks later she called me and said it was coming in. What a great experience, I will always go to Ashley first!
I cancelled an order due to a delay in product and yet over a month later I have yet to receive my refund. The office manager Sasha has never once returned my call. The only helpful person was Juliana unfortunately it is out of her hands.
Had a wonderful experience at this store on Columbus Day. Lisa introduced herself and let us explore the store without being too pushy for a sale. Found a beautiful couch and her attention to detail was very much appreciated! We will be back for other pieces!
My husband and I prefer Ashley over the other furniture stores in the area. I wish they had a wider selection of dining room and kitchen sets. If you decide on Ashley, I strongly recommend asking for Kiondre. He is straightforward, knowledgeable, and really nice. He is not pushy and gets to know his customers to ensure he can present them with the best options. :)
Ordered new chair but It is on back order till 12/11. Ask me after I get it.
My husband and I were in need of furnishing our new home and absolutely loved the service we received from Kiondre! He was informative, helpful and never pushy, I’d highly suggest asking for him if you stop in! After purchasing all of our items we have since had not such a great experience with customer service and delivery of our items. In the first delivery we were missing an item that was marked off on the manifest. We received our end tables and coffee table that needed to be replaced, the replacements we got were different sizes. We also had white glove delivery as I was 7 months pregnant at the time to be told by customer service other items we were waiting on would no longer be delivered and we have to pick them up. Thankfully Kiondre personally delivered those items. Lastly our nursery chair deliver date kept being pushed out an additional 2 months after having waited 3. When we went in to get our refund we were told it would be 3-5 days when we would see the refund. That time passed and I called in and it was not even processed yet. While the sales team did a fantastic job the rest of the experience was unsatisfactory.
The best customer service by Diana. Great deals on all furniture. I would definitely go back
Helpful
Rasheed was great!
Good selection of furniture. The deciding reason for a purchase was the lower price and good value. Could have spent 2x as much elsewhere. Helpful staff.
I got great deals on quality furniture during their sale. Their associate, Lisa Schiller was by far one of the nicest people to deal with. She was very good at matching my living room and new bedroom set with other pieces I needed. Very professional and knowledgeable Room Consultant. Thank you for hiring such great associates!
Thank you Steven for a wonderful experience, being a great listener and very helpful. I love my purchase! I'll be back to look at more pieces soon.
Had a delivery a couple weeks ago for a couch. The couch had a hole in it so we obviously rejected it. Today, we had a reschedule for it. Well, they tried giving us the same couch with the same hole. Now we have to wait another month and a half. They do not know what they're doing over there.
I went in to look for some smaller furniture pieces for my new home. Diana greeted me at the door and although my salesperson Kiondre wasn’t there, she said she would help with any questions until he arrived. I looked around and took pictures of a couple of items and Diana caught up with me and checked on when they could be delivered. It would be less than a week, do I ordered my furniture and Diana thoroughly explained all the ins and outs. The sales price was great, although I do miss the days when you could buy furniture locally and have it delivered already put together for no fee or a nominal fee. I can’t wait for my pieces to arrive!
Was not thrilled with it. Everything was in light colors. Could not find anything i liked.
Nice. Lots to choose from. Friendly staff.
The best experience we've ever had! Jim Reynolds ,our sales consultant manage to work with us and a few other customers the entire time we were at the store. This gentleman is amazing. He is very professional, patient and went above and beyond for us. We would recommend him to anyone who is shopping for furniture at Ashley in Kenosha WI. Thank you for your exceptional customer service!
Nice furniture.. good deals
More expensive than I thought
Great if you like everything GREY!
Easy website, friendly associate when I called for information.
Absolutely the worst experience in my life. The delivery drivers dumped my daughters couch of on the side walk of her apartment building and sent her a picture saying it was delivered, while she was inside waiting for the delivery, Unaware they were there. The store told her they would come back in 3 days to put it in her place, like it would still be there in 3 days. Buy furniture anywhere else but here
Mary P was an amazing saleswoman for me! After being sold a couch from a different Ashley’s without being asked the proper questions to ensure it would fit, Mary found me another couch quickly and got it to my place ONE MONTH earlier than expected. Many thanks to you and your team!
Went to purchase a mattress and box spring. Nichole was friendly, helpful and fun. Great customer service and we found our mattress!
nice store, great selection, and a fantastic salesman named Rachel, she was great, not pushy,she allowed us to look around and didn't bother us, but was always slower by if we had questions. we ended up buy a beautiful dining room table and 6 chairs. thank you again Rachel for being the perfect salesperson. I will definitely recommend you and this store to anyone looking for furniture..
My family was looking for a new couch set for the family room. We received top notch assistance from our salesperson, Kiondre. Kiondre was extremely personable and knowledgeable, and he took the time to learn a little bit about our family to understand our needs. He did a great job highlighting the differences between some of the sofas (e.g. material quality, features, ease of care, etc.) while also offering his opinion without simply trying to get us to buy the higher priced items. We left the store with a good deal and great 0% interest financing terms for two sofas. When we found an even lower online price soon after our purchase, we went back to the store and worked on a price match. Kiondre helped us with that as well, and it was simple and hassle free. I really have no complaints about our experience at this Ashley HomeStore in Kenosha!
Darren Matavka was more then helpful when it came to selecting the right mattress and pricing out the right bed for me within my budget im more than happy with my experience
They had great sales prices and ended up getting more than we wanted because of all the great discounts we got. We appreciated the sales people letting us just look around and only checked on us a couple of times. They are not pushy.
I enjoyed working with Nichole Widz - extremely helpful, courteous and kept me informed through the entire process of my bedroom furniture purchase and delivery.
The experience was awesome. Kiondre we worked with was phenomenal. He was patient knowledgable and answered all questions we had. Was a real pleasure to work with him at the Kenosha WI store. Definitely will be back for more and to work with him in the future
Very helpful, we went to look at kitchen chairs that I saw on line they cost a little more at the store than on line and they matched the on line price.
Prices are great and employees where polite and ready to help if you have any question or issue .
I have been to about 5-6 stores looking for a new bed and nightstand. There were other nice beds but I did not receive the one-on-one help like I did with Nichole Widz. She was not pushy, trying to make a big sale. Instead she listened to me and together we found the right bed for the right price.
Great sales staff. Very friendly and helpful. Plenty to shop for. Great selection!!!
My husband and I could not have been more pleased to have NICHOLE as our consultant. She knew what we were looking for and showed us several pieces. She was patient and answered all our questions. We just loved her. Before we were finished purchasing our new loveseat, my husband and I felt like we made a new friend.
Great experience. Very knowledgeable employees. Will be back
Nice furniture. I feel bad for the employees. Who's setting these furniture prices anyaway? 🤔, shouldn't take a genius to figure out why "used" furniture sales so fast.🙊
Don't buy anything not in stock . You will get promised a delivery date a month out. They will call at delivery time and back it up a month . Then they will call a month later and try to back it up another month . Don't give them your money up front . They will tell you up to 10 business days for your refund they had for months . Of course there is no discount offers , only a who really cares attitude from the store. . Last time ever buying here . Update 2 weeks later waiting for my refund . Still nothing . The office manager couldn't care less .
Pretty good experience overall. Kamela I think her name was, was great to me and my partner.
The team that worked with my husband and I was cery good. Joe and Nicole did a great job researching their stock to get the right bed, right price and right puvk-up option for us. It was greatly appreciated.
The salesman was great, left us alone unless we had questions! The quality was much better than other stores we looked at! ❤️Our bed and mattress! Thank you Jim!
Love the customer service and the quality of furniture
Darren was very friendly. He was very knowledgeable of exactly what I wanted and needed in a timely manner. Even after having issues with availability of mattress I was brought back to handle the situation. Ended in me getting a better mattress for cheaper. Would very highly recommend Darren as your Ashley salesman
No pressure selling or following you around. Our sales rep was outstanding and very knowledgeable. Enjoyed our experience at Ashley Furniture Store.
I purchased a couch in the beginning of January and paid in full. We were quoted that the couch would be delivered to the store for pick up around April or early May. We both knew that did seem like a long time to wait but the couch was exactly what we were looking . It is now May and I called for an estimation of when this will be available so I can get a move on with selling our old couch and they have now told me it would be an additional TWO MONTHS for the other half of my couch to show up. Being my first experience buying new furniture besides a mattress, I will NEVER go or recommend this store. It is ridiculous to have to wait well over 7 months before I can expect something I paid for in January....
My husband and I were looking for a new mattress. My friend recommended Darren at Ashley Furniture. So glad she did. He helped us find s great hybrid mattress and free delivery. Best mattress Ever!
Helpful and knowledgeable
My sales rep was Lisa and she was really personable and easy to work with.
Had a great experience shopping here. My saleswoman Lisa Schiller was very knowledgeable and helpful. Highly recommend!! 🙂
I love love love love this store everybody was great especially James Reynolds he helped me find exactly what I was looking for thank you so much for helping me get exactly what I wanted
James Reynolds was very friendly & professional, really helped me out with picking new furniture for my place. Definitely will come back, excellent service.
I was very pleased with the service I got from James Reynolds. Will be back. The store was lovely. If all stores could have a James Reynolds it be great. Big shout out to James Reynolds.
Anita was great. She gave us space to talk and checked in frequently. We went in to purchase just a recliner and we bought a reclining love seat too.
This has been far the best experience I have ever had shopping for furniture and a mattress. Personally I despise shopping for a mattress, my salesperson, Darren was very friendly and knowledgeable. In the past I have purchased from Verlo and Sleep number. Never have I experienced the professionalism on this level before. Not only did he take the time to listen to my needs he guided me to a smart purchase. Hands down most amazing customer service experience. Highly recommend anyone in need of a mattress or any furniture for that matter, Ask for Darren you will not be disappointed. Thank you Ashley's Furniture for having knowledgeable staff that are not pushy and make the experience a pleasure.
Martin was very friendly and helpful. The purchase experience was smooth. Look forward to sprucing up the living room!
Not satisfied with service or product. Product was damaged before delivery employees not helpful will not do business with this company
Good experience from start to finish.
Very nice staff. Answered all my questions. Will be back.
Mary Parker is great she helped us out with everything!!! You need any good advice go to Mary!!!!
Martin from the Kenosha location was extremely helpful. He even moved an ottoman over from the other side of the room so we could see if it would go with the furniture we were choosing!! He definitely went above and beyond. The whole experience was so great that we went back to see him for another purchase and will continue to see him with our future purchases. The delivery team was great as well. Very efficient and kind! Great customer service all the way around!
Professional salespeople. Comfortable and well built items. A little pricey. But you get what you pay for.
Nice open store. Friendly service.
I am completely shocked that after one year into this pandemic, there are people who still don't realize that masks are effective in stopping the spread. Art from your Pleasant Prairie Wisconsin location is a salesman who was not wearing a mask and was sniffling like he had a cold today (March 7th, 2021 and 12:45pm). My husband and I immediately left but not before we saw a woman working behind the counter also maskless. I'm saddened that you do not require your employees to follow public safety standards. We are looking for 2 bedroom sets and a new livingroom set and we will not be purchasing from Ashley Furniture.
I had a great experience with the sales and delivery teams. Unfortunately, everything that transpired from there was a total disappointment. There was a defect on the chaise of my custom sectional. It took numerous phone calls to finally get a tech service appointment set up to fix it. I spoke with six customer service representatives and had to go through my entire story each time because there were no notes taken in my account and tremendous miscommunication between the customer service representatives, management and the tech service team. Special arrangements were made to be available during the scheduled service window, and my appointment was cancelled while waiting for their arrival. I shared my story with the store manager in hopes to improve how issues are handled and addressed. No one ever responded. I was and am completely dissatisfied with the lack of concern to rectify the situation.
I wanted a recliner that would be right for me and was very fortunate to meet and be helped by Mary Ann at Ashley in Kenosha. After listening to what I wanted she led me right to my new recliner. It is awesome and it was a pleasure to work with her. I’ll be honest and say I did try other recliners but the first one was it. Thanks Mary Ann!!
Update from my ongoing purchasing disaster . (refer to my comments 13 comments ago) Because of space limitations I was not able to add to my pain. When the replacement of my damaged drawers arrived it was discovered that the store had also ordered the wrong base. What a joke. The new base could not come until late April! Remember this has been ongoing since November 2020. All pieces were returned to the store as I had to be talked off a cliff. The full replacement finally arrived earlier than expected, March 3rd. and was finally successfully installed without issue by, in my opinion, the only asset that Ashley has. Luis and Anthony (the delivery and set up crew) showed empathy and concern during my most stressful times of this process. Had it not been for their professionalism and calming demeanor, I would have cancelled the order long ago. A HUGE THANK YOU TO LUIS AND ANTHONY,. They get ***** (5stars!)
Ok, my wife and I went in to the kenosha WI. location and settled on a full living room set. We were quoted $7000. upon check out that went up to $8000? After a little back and forth we got them to come back down. Then we were told it would be 4 weeks until delivery...OK.. a little long but with covid ,and everything going on thing are delayed a bit. We get home filling excited about our purchase and received text stating that the furniture will not be delivered until June. Thats 4 months!!! are you kidding me? I would never have agreed to the pricy purchase if I had to wait 4 months!!! Never again will I spend my hard earned money ant Ashley. Horrible experience!
While they have decent furniture for the price point, it isn’t as high of quality as I would prefer. My biggest complaint of this store is that they have it organized so that there are “display rooms” instead of sections by type of furniture. I didn’t want to wander for two hours to be sure I saw all of their couches displayed. They also have an ungodly amount of sectionals. While staff was wearing masks, there were sales people that were not social distancing.
Worst place to buy furniture. Everything is super expensive and the furniture is very low quality. The sales person will tell you anything just to make a sale and then if something goes wrong they will act like they didn't know. I spend 1300 on a dining room set thinking that it was good quality. Within 3 months the wood on the table started to bubble up. I had got a protection plan on it and the company that they go through are very rude. I regret getting my furniture there. I do not recommend it .
Friendly staff, service, knowledgeable. Helped us looking for what we wanted.
Nice, clean, friendly staff
Mary Parker was very helpful and understood I was going through a hard time as a single dad. She gave me quote and gave me a deal no other store can beat. I do plan on as soon as my taxes come in to purchase the items she had estimated. She was very patient and took the time to assist me in every way possible even though she knew i was not buying at that moment.
Mary Parker was helpful in assisting me with getting the right mattress for my daughter, she was very knowledgeable and even check up on me after the deliver to see how my experience was. I highly recommend her. She kept in touch with the whole process!! I had no idea on how to pick a mattress, all I knew is my daughter was very uncomfortable with the one she was she had. My daughter loves her new mattress and now is not crawling in bed with me!
Highly recommend Ashley Home Store! Customer service was super.
Looking for new furniture for our family room. We went to several other furniture shops & didn't find anything that met our desires/needs. Went to the Ashley store in Kenosha and helped by Martin. He showed us several furniture groupings - which we liked. And they would fit the space that we were looking to fill. The store service was great and delivery was fantastic. All the different people we spoke to and dealt with were super. So if you are looking for great furniture selection and super service try the Ashley store in Kenosha off of I-94 and route 50.
I was very disappointed in the quality and the price of the furniture. Bob's is the place to go!!!
From going to the store to the delivery was great!! They didn't push us in the store, they gave us time to pick out what we wanted. They answered our questions. Only problem is the delivery was 2 months out. But they actually delivered 2 weeks later, so it was great! Delivery was nice and easy. They wiped their feet before coming in every time, they made sure my front door wasn't wide open. The setup was easy and fast!! I totally would recommend Ashley's furniture in Kenosha!! Thank you
Mary Parker was very helpful and patient while we picked out our replacement furniture after our house fire. They were flexible working with us to schedule the delivery when our house is complete (which will take several more months). The store is spacious and well laid out. Overall great experience. Kenosha location.
Great staff - helpful and not pushy. It's a showroom, so know going in that you'll probably have to order what you buy. Good prices compared to some other local furniture stores.
This entire fiasco began in mid November. My wife and I went to the store to purchase a king size bed with drawers, while at the store we also decided to get a new dresser as well. The first sales woman was helpful, but after finding what we liked we were told due to COVID-19 we could not get the furniture until January. We checked other stores and decided we would move forward with the Ashley product due to name and quality along with purchasing some other items there before (also problems with that order). This was our first mistake thinking the problem was a one off. We went back to order the merchandise, however the nice sales woman was off and some other sales woman said she could “assist us”. We should have left immediately as she could not figure out how to sign into the computer for over 15 minutes. She was then trying to create a new customer profile for us as she was unable to find our account. She asked for help from an admin person who found us right away. The salesperson entered the order and scheduled a delivery to correspond with our re-carpeting project, this was to happen the following week. We were skeptical due to the first person saying the earliest we could get it was in January. This was our second mistake. After signing the paperwork we went back home believing we could have our furniture before thanksgiving. We received a call from delivery saying all pieces were in and could deliver it earlier if we would like. We said thanks but kept our original date due to the new carpet. We were excited to think we would have new carpeting and bedroom furniture before the holiday. Within a day of this we received a call from the incompetent sales woman saying she failed to order one of the side boards and said we would have to come in to resign the paperwork and pay an additional $500+ to cover the mistake. And to make things worse she said it would be late January when we received our items. WOW! The stupidity ceases to amaze me. When we arrived back to the store I requested to see the Manager. He was very apologetic as he should have been and said he would “try to waive the extra $500”. WOW x 2! He made attempts to find another sideboard but was unable to secure one. We were looking at this January delivery unless he can find another solution. That never happened. Fast forward to January. Up to that point I received NO follow up from the store, so I called and was told the “salesperson would follow up “. I believe she was the problem in the first place and held no confidence that would happen. After some checking the admin person said delivery was set for January 22nd. (I hope I was available). 3 days prior to the projected date we received an email saying it would be delivered between 12 and 4pm. Supposedly 10th delivery of the day. Wouldn’t you think after all we have been through we would have been set up for the 1st delivery. Nope! The truck arrived on the 22nd around 2:45. As 1 driver shuttled pieces in the other was setting it up. Just then the helper told the set up person he had better come out to the truck that there was a problem. The final piece to be brought in (a side rail) was severely damaged! The driver called his supervisor and was told to bring the damaged piece back and advised me the replacement piece would not be available until April. ARE YOU KIDDING ME? I called the store and was told this was a delivery problem not Ashley’s. Rewind the tape for a bit. The items were bought and ordered through a big store with the words Ashley Home Store on it. The items were delivered off a truck that also said Ashley Home Store on it. What am I missing??? I drove to the store to talk again with the Manager. All he could do was apologize and hope to find a faster solution than April. By the way there was never a conversation regarding compensation for our time and complete aggravation. After my suggestion of taking a part off a showroom model, the Manager said he would make calls to see if it was possible. To be continued! UGH :(
Horrible experience. The Salesman was nice. Other than that bad business all around. I really don’t want to write everything out. It’s frustrating just thinking about it. If you read some of the other recent one star reviews it’s the exact same scenario. I ended up getting a refund.
What a joke. I would advise anyone not shop at Ashley’s furniture. I paid for warranty on a recliner couch set , when I called about a problem about my recliner they told me my warranty has been sold to another company and no one can find my paper work of warranty & they will be giving me a call back. Well it’s been 2months and no call or email from Ashley. This place is like flea market or buy as is Beware & stay away
My mom and I went here and ordered a leather couch on display in the showroom. We were originally told it would be delivered in mid December 2020(this was 2 months away at the time). They received all but the center portion of the couch in December but couldn't get one piece until January which we said was ok but then back ordered it until March 2021. Six months is crazy even in covid times.
This is our 3rd time buying here. Cindy is always the best at helping my wife and I find the perfect furniture for our home. Thank you
To small of a selection and didn't have what we wanted.
Great service and Mary was soooo helpful.
I had to go back several times. customers services was great each time.
Employees very pleasant.Salesman, Mr. Reynolds was very knowledgeable and patient in helping us to choose the correct bedding for our needs.
If I could rate Ashley Homestore zero stars I would. What a horrible experience. The saleswoman was nice and helped us and the delivery men were great. Everything else has been a nightmare. We were told our product would be delayed due to COVID which we understood. We ordered in August and our first order arrived to our house in September. They marked off that they delivered a $150 mattress pad--which they didn't deliver. They also told us when we bought the mattress that the warranty would be VOID if we didn't buy their overpriced mattress pad. It took 4 phone calls to finally have one shipped out. Everytime we were given the run around. We were told "it should arrive soon..." and "oh sorry we sent an email to someone but never followed up..." Seriously?! Next nightmare is our bed. We spent over $4000 in furniture there--not the most expensive but certainly not Walmart furniture. They delivered half in September and said the rest would arrive late October. Jump to the October delivery and the delivery man informs me that our bed footboard is damaged from delivery. . The top half was basically ripped off and it looks like cheap plywood underneath so they couldn't put the bed together. Even worse is the delivery supervisor on the phone kept telling them "put it together anyways because we get credit if it's put together.." Then they delivered our dresser but didn't put the feet on and missed the shelf that was supposed to be installed. I had to call the service line and send them photos to get them to offer me a new part and delivery date. Jump to 2 weeks later (we've been sleeping on a mattress on the floor now because we were expecting our bed to be put together...)--the delivery men come and put together the bed which they did a good job with. I open the dresser (that my husband had to install the shelf and correct feet on) and there is a nail sticking through the back--they didn't even nail the back of the dresser on decent. It is also that cheap, wobbly cardboard material. My husband had to adjust one of the dresser drawers that made a horrible scratching sound when open and closed. There is a big chip in the dresser shelf AND the door latch was installed crooked so the door doesn't properly latch closed. I then had to send more photos to their customer care team who said "we'll forward to a tech for review and get back to you..." This is unacceptable. I spent over $4000 to get poorly made products and have no one respond to our concerns. No contact for over 3 weeks so I called them and was told "someone has your case--I'll message her and have her call you but I don't know when..." No call back so I had to call AGAIN. Told today by Megan that "We can't order a new back to the dresser so we are sending it to another team for review to see if they will replace it..." NEVER AGAIN WILL I SHOP THERE. Beware! Cheap product and even worse customer service from most of their service team. Also left a message for their managers TWICE with no call back. Go to Steinhafels instead!!
Costumer service was excellent!! I was greeted at the door by Martin. He made sure he knew what I was looking for and answered any questions I had. I highly recommend shopping at Ashley Furniture.
Super patient with all our changes! I think we changed our mind 10x before we committed Tami was absolutely amazing to work with
Anita was wonderful to work with! She answered our questions, listened, gave advice, and gave us enough time and space to look and make a decision that was best for us. We ended up with a beautiful sofa, chair and a half, and ottoman for our living room.
The sakes man (Art) was very helpful. He didn’t mind that I sent pictures home and had conversations he gave me space when I needed, He gave me suggestions when asked, showed me comparable items. And put up with me with all my indecisiveness.
Went in to buy a dresser and a sofa set, told the sales lady that I needed the products to delivery as soon as possible. Ended up leaving some of the products that I liked because there was a delayed shipping. She assured us that the products can be delivered within 2 week range, after she ran a credit and everything she makes an excuse that her wifi was down and that they could only delivery 1 product next week and the remaining will have to get delivered in late April of 2021. I would not recommend anyone shopping here as they do not care about the customer's time and falsely the information to get the sales!
My first time buying a brand new dining room set. The staff were all nice and friendly. I can't wait for it to be delivered.
We Bought a new bed
RUN RUN RUN Stay away dont purchase anything from them poor service poor quality. When you purchase items they say it will be delivered in 3 to 4 weeks when you get close to the delivery date they push it back another 3 to 4 weeks when I finally received my dinning room set they completely damaged it during delivery and set up over tightening screws forcing them through top of table from the bottom also there is a big chunk of the table missing and of of the chairs had a snapped leg . They brought a new chair a couple weeks later and they said replacement table will be two months. I told them Im done with the whole situation and I want to cancel the order. I have called several times and customer service always says a manager will get back to me but they never due. Is it not illegal to sell furniture that you dont even have in stock and will not for several months. DONT BELIEVE THEM WHEN THEY SAY IT SHOULD ONLY TAKE A COUPLE WEEKS FOR YOUR DELIVERY . POOR QUALITY POOR QUALITY
we ordered a chair in early Aug and were told we would have it in early sept. we called when we did not here from them and were told that it would not come till today 10-26 but were not given a time. we waited all morning and called at 2 pm and were told it would come this afternoon. we called back at 6 and were told we are the next delivery. it is now 7 pm and still no chair. when we called there was no excuse they had 16 deliveries and would get to them. had we of known that it would be late in the day we would not of sat in the house all day without even being able to take the dog for a walk. my husband and i both had to stay since he has heart issues and this is a curb side only delivery. i feel the lack of courtesy is unacceptable and will never order from here again.
Very nice furniture store. Their prices are very costly.
A quick and easy. I love the couches.
Variety of styles, and Martin Downer was a great salesperson.
Art was a great help in helping me order my Chasinfield 72" tv stand. He seemlessly walked me through ordering and ensured I received the best deal possible. Thanks! job well done.
Nice place to browse through. Bought a new couch and table!
Want to spend your money and have awful customer service/ delivery service? Shop here!! 😡 Good luck trying to get ahold of anyone and everytime you call it’s a 15+ min wait time. Had 2 deliveries cancel with less then 24 hours of notice, one was same day. Will never return business!
First of all very affordable and friendly staff compared to Steinhafels(which is next door). We bought a couch on this Ashely Home store last August, they were very accommodating. I would recommend Ms. Jenniree, she was very helpful. She answered most of our questions and got our order done in less then 40 mins(most furniture transaction last for an hour or two which is ridiculous)and well informed. She even personalized the transaction from start to the delivery day, which is awesome, some store will just leave you hanging and they wont even follow up on the transaction after they got your money(except for automated txt they send you). We had a slight problem regarding delivery date(because of the pandemic) but Jenniree was able to get our couch delivered sooner then expect, which is awesome! Second BUY FROM THE PHYSICAL STORE! not the Online store, Its much easier and less hassle with the warranty claims (Online and the store have different protection program the Physical store cant help with the online purchase claims in the other hand when you buy from the physical store they can help you right away with your claims). Third, They priorities Store transactions than the online ones, that mean you'll get your order sooner when you buy from the Ashleys Physical Store. Learn from my mistake I bought a less expensive sofa in their online store and they charge my account multiple times and I have to call them and the bank multiple times just to get rid of the charges. They don't even profile you like other stores do, We were just wearing shorts and flip flops and they approach us like everyone else. Definitely the only store I recommend that you'd buy your furniture.
I’d like to be able to leave a positive review because the associates here are very helpful and informative. However, we’ve made several purchases from here with major issues. First off, we bought a sectional and got the warranty. Thank goodness for that because within a week, the stitching came unraveled on the cushion. We called about the stitching, which is covered under warranty, and we have yet to have it fixed. This was over 3 months ago. We arranged a date with them to come early September (that’s the soonest they could do for us when we called in mid June) on a day my husband was able to take off of work. Then they left us a voicemail late August and switched it to a date in early October. That date was not agreed upon by us. We both work and are not just home any time for them to stop by. We called back as soon as we got the voicemail to tell them that date didn’t work for us, so the next available date they have is the very end of October. Our couch has been unraveling for months with no end in sight seeing as they cannot commit to a date. Secondly, we purchased a coffee table and end table in August. They gave us a pick up date of October 4th. We called on the 5th because we weren’t contacted on the pick up date. The representative said, “Oh it must have missed the truck.” When asked what that meant, she stated that it again, “missed the truck,” and it would probably be put on the next truck. No information. No explanation. We then get a text on the 6th saying it was delayed and won’t be ready until December. Really?! 4 months from the time of order? Over 2 months later than the original pick up date? We call for more information, transferred multiple times just to get a lot of “I don’t know” answers. We canceled the order and will no longer be shopping with Ashley. It’s extremely frustrating when a company doesn’t communicate with you or provide you with any explanation as to why they keep delaying things.
Wonderful experience purchasing a new mattress . The salesperson Art was knowledge and professional.
We purchased a king size bed set Feb 2020. It’s being about 6+months and we were sleeping when suddenly we were on the floor. We paid about $4000 for a bed set that was broken within 6 months. I just had a c-section; Explained to them In emails, chat and voicemails that we are sleeping in a broken bed and no one reached to us... until I started this review and submitted one star. By the way, customer service for repair never answered the calls after waiting more than 20 minutes each time I made a phone call. The entire bed set is weak material. Not worth the money. You know what’s sad? This is our very first bed set and we purchased it to celebrate our 8th wedding anniversary. What a memory we will have... They will not exchange. We’ll see if they replace the broken pieces... I will keep you all posted.
Great service and no pressure from sales people. They were so helpful without stalking you. Great experience. Unfortunately most furniture is back ordered til next year due to Covid!
Cindy May helped us find our new bedroom set. She was so kind and gave us space to talk about our final decision. We also appreciated her honesty throughout the entire process !
I spent over$15000 here cumulatively in 2 visits, and I am not happy. We made a $10000 order when we moved to our new home, complete with a $1000 5-year warranty payment. Our bed, which is covered in the warranty, broke in 2 years. After months of the run around, we still can't get in contact with anyone in Ashleys or their overseer corporation that will honor our warranty to repair. I spent $5-6000 on a second visit (before the bed broke) to buy recliners. The saccharine sales woman showed us a model that you could put right against the wall and it won't lean back to recline. It is supposed to just slide out. Nope. Everything these people tell you is simply not that way. TL:DR: They don't honor warranty, and the sales people will tell you anything to get you to buy and leave.
Went into Ashleys furniture 6/22 we ordered a living room, dining room and the bed for our home we had our home closing on 7/17/2020 they did let us know ONE of the pieces for our living room would not get here with the rest of the order due to the pandemic . . on 7/20 that they came to deliver or things only dining table 4 chairs and the bed the dining table had multiple chips and it was clearly damaged when we called they said it was normal they also didn’t have our living room in the order which we were told MULTIPLE times we would get with everything else this is the reason we purchased everything the same day we then had to wait until 8/31/2020 to get or couches and even then they were still missing a portion of the couch.. the delivery men bring in thing's without being careful they chipped our wall and don't build the furniture correctly screws for our chairs were hanging off with in the first hour they run in and out they don't care about being careful or the things they deliver it's been 2 months and my furnitureis either missing or defective. We don't feel like its fair when we paid alot of money for these things we feel lied to and as if it was a strategy to convince us to buy everything making us think we would get everything on time. Its a shame we won't do any more business with Ashley's we also let our family and friends know about our terrible experience i hope this helps future customers not to make the same mistake we did.
Our experience was amazing Anita was the associate that assisted us and she was simply fabulous. She was knowledgeable about product. She was respectful of our space while we looked around, yet before we could look for her she’d appear. She was patient as we took our slow time deciding on a selection. The manager was helpful as well. Great experience.
I had bought a table for my small apartment for 4 people. I’ve only had it for 3 years and we only sit on them for dinner really. One of the chairs the base where you sit slides off completely. There’s no way for it happen that it’s our fault. I’ve been hearing Ashley’s furnitures quality is bad. I swear it’s 100% true. Don’t waste you money, your better off buying from ikea store. Let me tell you ikea holds up better and it’s not even as expensive e as Ashley’s. Such a rip off. I paid $500 for this table set for only it to fall apart so soon (less than a year it was looking worse and worse the quality). They won’t take the return before then. Warning others to please don’t buy anything here.
Worst customer service. Nothing is their fault and no urgency to correct THEIR mistakes.
Mattress testing is frowned upon in store..unless it's a slow day, and you have proper PPE
Went in back in May to purchase new bedroom furniture us and our kids as well as TV stands for our new home. Spent around $5,000 and we are STILL waiting on the dressers for our boys. It is August 18th... We were told that some of the plants shut down due to COVID (okay, I get that). Then we were told it was a &"material issue.&" The dressers have been pushed back twice now. I understand the world is reeling from COVID, but this is somewhat ridiculous. Oh, and the delivery windows are ATROCIOUS! They&'ll tell you they&'ll be there after 12:00 (noon), but on our first delivery they didn&'t arrive until almost 6:00pm. Delivery took over an hour and one of the drivers stunk up our bathroom. I guess when you gotta go, you gotta go, but that&'s not very professional in my opinion. So today, we are delivery 14. They are currently on 2. Again, we have things to do tonight and can&'t wait around forever. Sad thing is we&'ve waited forever already, so we really have no choice. I wish Ashley could streamline this a bit better.We were also told we&'d get a $50 gift card for our inconvenience, but that hasn&'t happened. I asked Martin, who was our salesman and he said he had to ask another manager. More run around...The store experience was good. Martin was helpful and directed us in the right direction. Because we purchased so much, I asked if we&'d get some kind of discount, but at the end of the day we didn&'t.The furniture we have received has been great. It&'s beautiful, functional and sturdy. It would just be nice if delivery was a bit better.
We shopped at a few stores looking for a canopy bed that our daughter wanted . We were so excited to have found one at Ashley’s furniture , the only downfall was that no one attended us . We had to ask a young lady for help , thank you for your help . She actually found what we were looking for but she had to go online because this bed was not on the floor. After we did the paper work and 2700 dollars later, we were excited to be getting Emily’s bed and we also purchased a nice frame for ourselves . The young lady came to us with the paperwork and told us the delivery date would be on 10/15/2020 , that will mean we won’t get the bedroom sets for another two months , I think that she should have told us this before the purchase . I have the patience and told her it would be fine , had I never ask for help she would never had the sale. So to those salesperson that judge people for their appearance this was your loss and her gain.
Clean and nice furniture but didn't have what I was looking for
Good selection.. fair pricing
Seemed very pushy... Didn't end up purchasing from this store.
I had a great experience at Ashley in Kenosha. As soon as I entered the store I was asked if I needed help. The sales associate was nice & helped me get the bed I was looking for. My purchase came exactly when promised & even the delivery men were polite & professional. They brought the bed in & set it up without any problems. It’s beautiful! I had a wonderful experience with everyone!
Nice store but not an easy layout for shopping. Some prices were ok, some not. Nice staff.
I would like to compliment Mary Ann Parker. She was wonderful to work with. She helped us a great deal, steered us to the exact mattress we needed and was friendly and courteous during the whole process. Thanks Mary Ann.
I would like to compliment Mary Ann Parker. She was wonderful to work with. She helped us a great deal, steered us to the exact mattress we needed and was friendly and courteous during the whole process. Thanks Mary Ann.
I would like to compliment Mary Ann Parker. She was wonderful to work with. She helped us a great deal, steered us to the exact mattress we needed and was friendly and courteous during the whole process. Thanks Mary Ann.
Anita was great! Very helpful and worked with us. In and out. Made buying feel easy and less stressful.
Great customer service, and great prices for good quality furniture, each time I went in the sales associate Darren was a big help, he is great ! Thanks Darren for your great customer service I walked out of the store each time a happy customer. If you want great customer service ask for Darren at this location. Looking for furniture for great quality my suggestion is to come here!
Great customer service, and great prices for good quality furniture, each time I went in the sales associate Darren was a big help, he is great ! Thanks Darren for your great customer service I walked out of the store each time a happy customer. If you want great customer service ask for Darren at this location. Looking for furniture for great quality my suggestion is to come here!
Anita and Darren were very knowledgeable. We ordered a custom dining room table and 6 chairs from Canadel. They were kind and helpful in making our decision.😊
I was pleased that most of the staff were wearing masks. I was disappointed that it was left open for both staff and customers choices as one who believes in caution. The salaman was knowledgeable and went above to help us make a decision. Our order will take 5 weeks so I will repost when it arrives.
Great customer service, and great prices for good quality furniture, each time I went in the sales associate Darren was a big help, he is great ! Thanks Darren for your great customer service I walked out of the store each time a happy customer. If you want great customer service ask for Darren at this location. Looking for furniture for great quality my suggestion is to come here!
Stay Away! I purchased $10,000 worth of furniture. The kitchen table I purchased was scratched from the beginning when they dropped it off and had missing pieces so I was told I had to call warranty to have them come out and fix it. The couch I purchased has been the main issue. Very poor quality on the couch. The couch starts off with little tears in the attached pictures and if not fixed right away gets bigger. I even purchased the 5 year protection plan for $800 and still having issues. Every time I call for the couch to get fixed under the warranty they tell me that it is no longer covered under warranty and find an excuse to not fix the tears on the couch. The protection plan coverage even states must be reported within 30 days and rips, tears or punctures will be covered. I submit pictures and they tell me they can’t come out to fix it because I’m not reporting right away.. when I am reporting the problem right away. The couch now has tears on every seat cushion. It’s embarrassing to even have guest sit on the couch without having blankets on it. I have given up trying to contact Ashley to come out and fix it because they refuse... now I am stuck with a couch full of rips. DO NOT waste your money on the extended coverage because they will find an excuse to not come out and fix your furniture. I even tried to call the store in Kenosha to see if there is anything they can help me with since they told me the protection plan was the best things to purchase and they are so rude and don’t care to help me. I highly recommend staying away from purchasing any furniture from Ashley because they just want your money and sell you the protection plan and don’t help you at all.
Stay Away! I purchased $10,000 worth of furniture. The kitchen table I purchased was scratched from the beginning when they dropped it off and had missing pieces so I was told I had to call warranty to have them come out and fix it. The couch I purchased has been the main issue. Very poor quality on the couch. The couch starts off with little tears in the attached pictures and if not fixed right away gets bigger. I even purchased the 5 year protection plan for $800 and still having issues. Every time I call for the couch to get fixed under the warranty they tell me that it is no longer covered under warranty and find an excuse to not fix the tears on the couch. The protection plan coverage even states must be reported within 30 days and rips, tears or punctures will be covered. I submit pictures and they tell me they can’t come out to fix it because I’m not reporting right away.. when I am reporting the problem right away. The couch now has tears on every seat cushion. It’s embarrassing to even have guest sit on the couch without having blankets on it. I have given up trying to contact Ashley to come out and fix it because they refuse... now I am stuck with a couch full of rips. DO NOT waste your money on the extended coverage because they will find an excuse to not come out and fix your furniture. I even tried to call the store in Kenosha to see if there is anything they can help me with since they told me the protection plan was the best things to purchase and they are so rude and don’t care to help me. I highly recommend staying away from purchasing any furniture from Ashley because they just want your money and sell you the protection plan and don’t help you at all.
Easy to browse, lots to look at,caring staff. Thanks a bunch to Art at Kenosha!
If I could leave these incompetent idiots less than zero stars I would. Purchased new sectional sofa at the beginning of May. Couch arrives with one of the pieces damaged. 3 days of calling customer service finally gets them to send a replacement piece that takes weeks to arrive. The piece they sent was stained in several places and had a rip in the fabric. I have now called on ; separate days sent numerous emails with photos attached. I have yet to get a reply or response. When calling customer care the message tells you if you wait on hold longer than 15 minutes you will be sent to voicemail and a representative will contact you within 3 days!!!! I have called 12 times in the last 8 days and have not heard anything back. Horrible business practices absolutely zero customer service. Shop elsewhere for furniture!!!! You'll get screwed by this place.
If I could leave these incompetent idiots less than zero stars I would. Purchased new sectional sofa at the beginning of May. Couch arrives with one of the pieces damaged. 3 days of calling customer service finally gets them to send a replacement piece that takes weeks to arrive. The piece they sent was stained in several places and had a rip in the fabric. I have now called on ; separate days sent numerous emails with photos attached. I have yet to get a reply or response. When calling customer care the message tells you if you wait on hold longer than 15 minutes you will be sent to voicemail and a representative will contact you within 3 days!!!! I have called 12 times in the last 8 days and have not heard anything back. Horrible business practices absolutely zero customer service. Shop elsewhere for furniture!!!! You&'ll get screwed by this place.
Cindy May was excellent, very patient and listened to what I thought about different pieces. She was accommodating to keep my disabled mother comfortable and gave us time to decide what we wanted.
Large selection. My salesman was very knowledgeable, listened to my needs, not pushy at all. Purchasing was fast and easy
Honestly terrible customer service. I have been calling and sending messages via their website since 6/6/20 to inquire about the delivery status of items I ordered in May that should have arrived several weeks ago based on the info in the order confirmation. I have made about 8 attempts now to get in contact with someone. The only response I got was a text message from someone named Lori from Ashley that just says “I show D/S ups on 2/27/20.” I responded asking for clarification on her message and pointing out that I never ordered anything in February. I never got a response.
The sales associate that we worked with was Yvonne. She was extremely helpful. She let us take out time and talk, not a high pressure situation. I would definitely recommend her and Ashley!
I had a good experience. My advisor listened to what I wanted and only showed me the items that would be what I asked for.
I have been trying to contact someone about an order i placed online May 7th. i have made multiple attempts at phone calls, messages, emails, etc. since May 13th with nothing in return. I am getting very frustrated at this point. can someone please reach out? this is ridiculous..
I ordered a couch from Ashley and paid for delivery. When the delivery drivers got to my house, they wanted to leave the new and expensive couch on my porch. There is no way I would have been able to bring it in my house (big sectional). I had to beg and help them bring it in my house. I also asked if they could deliver it through the back sliding door, as to be easier for me to set up my new couch in my living room. They would not. The delivery people said they did not want to, &"mess with it, and were running late.&" So, there I was- sectional stuck in my kitchen, unable to move it to my living room. I called my brother. He came, and we had to take my brand new couch (that is more than one of my mortgage payments) outside, and carry it without any dolly around my condo building. My brother called Ashley to tell them what happened, I emailed Ashley to tell them what happened. No response! This delivery happened over 10 days ago. I am beyond disappointed. I understand the covid issues right now, and was under the impression that my furniture would be placed in the correct room. I felt very disrespected, and like my money or time that I work VERY hard for were not important.
I purchased their top of the line mattress and adjustable base spending about $6,400. My delivery date was scheduled for May 15th while I was paying for everything. Well today is the 15th and half of the day is gone with me waiting for my delivery. I called Ashley Furniture delivery and the girl said that my delivery was cancelled because they never heard from me. She was rude and completely unapologetic. I told her that I never received a call or text from them to begin with. They had my correct cellphone number, but they called the wrong number and still didn’t even bother to call my number so they just canceled my delivery and left me hanging. The delivery girl said the soonest they can try to reschedule is another week later after I’ve already been waiting over a week to begin with. I asked her “because this is Ashley Furniture’s error, cant you make this a priority?” I was promptly told “no”. I then asked to speak to the store manager, because the delivery girl’s manager wasn’t available. She then connects me to the Kenosha store where I talk to a lady and I explain things to. She has the same unapologetic attitude as the delivery girl and said there’s no way I’m getting my delivery without another week going by. At that point I asked for a full refund. I will not support a business that has people employed that are rude, unapologetic, and take no responsibility for their company’s mistakes. DO NOT DO BUSINESS HERE!!!
Great service and amazing salesman Kiondre .. a wonderful shopping experience even in this difficult time.. Ashley now will always be my furniture store😃
I ordered 2 end tables from their website and the next day they sent me an email that the same tables went on sale and I could have saved over $100. I was also calling to report a damage to one of the end tables. I tried calling several times and was on hold each time over 30 minutes to be hung up on. I tried their online messaging system and haven't got a response. If you buy something from Ashley, go to their store.
I bought a tempur-proadapt soft queen mattress from Mary P at the kenosha store. She was wonderful in every way. The mattress was not soft enough so I went back into store picked another one out. Had to wait the 30 days. She had put the quote into the system so it was ready to go in 30 days! Thank goodness she did with the craziness that is going on in the country now. I went to pewaukee store filled out paperwork and I will be getting my new mattress April 1st. Kudos to Mary P. In helping me out! If you ever want to purchase anything from kenosha store I recommend Mary P.
Mary is amazing! She is very knowledge and pointed me to the right mattress for my daughter right away. My daughter is sleeping so comfortably and feeling well rested! Thank you Mary!
They have the worst customer service I have ever had to deal with. I will never buy anything from them again. Would highly recommend looking elsewhere before going here.
Great products, very nice people, you get what u pay for!!! See Martin he knows what your looking for, great guy!!!
Great products, very nice people, you get what u pay for!!! See Martin he knows what your looking for, great guy!!!
They were able to work with us car pricing they did an awesome job with my family thank you
ACCOUNTABILITY!! I have sent back a coffee table 3x's, they even sent the same defective table to me -THE SAME ONE THAT I RETURNED!! Can't find anyone who is helpful at the store - and get the run around that management will call back - they never do. I was told that they don't have a corporate office to complain to, and was given the generic phone number that directs you to a local store. DO NOT BUY FROM ASHLEY (KENOSHA) - YOU WILL BE DISAPPOINTED
The majority of my household furnishings have come from Ashley HomeStore for nearly 20 years. When we relocated BACK to WISCO last year, our dining room was a priority (thanks to Ashley in Kenosha WI - problem solved!), and now the living room is the priority. I had an idea what I was looking for - but nothing set in stone. I shopped Kenosha Ashley on Wednesday with a friend - and of course, there was a salesman at the door ready, willing and more than able to join us on our shopping adventure. He offered assistance, and when I told him I was just looking at ideas, he explained the current promotion and appeared ready to assist us. I thanked him and politely (as politely as someone can) requested that he &"please do not chase us through the store&". He was taken aback a little - but honored my request. After an hour of shopping, &"sleeping on it&" and making a to-scale drawing of the limited space available for the sectional I desired - my mother and I returned to finalize the decision. The young man who had honored my request the previous day turned out to be Martin Downer who recognized me and stopped to say hi on my return. I have to say that he is the most knowledgeable sales person I have worked with! I also work commission sales, so I understand. His patience and skill is second to none. He ended up taking apart sectionals (more than once), measuring and remeasuring to assure that the furniture I wanted would actually FIT in the space I have. My mother was interested in a new mattress as well ... Martin&'s knowledge was again impressive - he not only is well versed in furnishings, but has learned the attributes of each and every mattress in the store - not just &"canned&" or &"by the book&" answers but true knowledge of the sometimes subtle differences in mattresses. Needles to say, Martin made TWO sales yesterday and he has 2 new loyal customers. THANK YOU Martin for taking the time to truly understand our needs and pairi those needs with products that will fantastically fit our lifestyle!!Donna
Very nice and sweet everyone was willing to help me when I couldn’t find the actual staff lady who had helped me before but in the end I found her
The staff was very help full, they aloud my wife and I to browse the store with out hurrasment and when we were ready gave us a great price and transition through the singing process we would buy from here again.
Not impressed. Came looking for dining set and had to walk all over the store to see what they had. store not organized. All dining set should be in one place.
UPDATE: Ashley Corporate reached out to me to tell me that apparently Ashley in Kenosha isn’t owned by Ashley HomeStore but instead by Boston, Inc. (which operates under BostonFAM or Furniture & ApplianceMart according to Google) so there’s absolutely nothing they can do but they did give me a different phone number to call so we’ve just been passed off, yet again. ORIGINAL POST: I’ve never had a worse buying experience before. We just bought a new house so we’re starting to buy furniture to replace our old stuff a few rooms at a time. My husband & I went to several furniture stores before ending up at Ashley where we purchased a couch/loveseat set for the basement and a kitchen table. Our experience there went well but then the delivery started our frustration. The reason we were sold the particular couch/loveseat that we were was that it came apart into multiple pieces so getting around a tight basement corner wouldn’t be an issue. However, the delivery team arrived on 2/1 with the furniture completely assembled and tried getting it into the basement that way. They succeeded - but my walls didn’t. There’s scratches, holes, and gouges the entire way down to the basement that the delivery team apologized for and said I’d hear from someone within the hour. It was frustrating considering the furniture was meant to come apart but maybe there was a miscommunication and things happen so I waited patiently for a call. After 2 hours I called the Kenosha store and was told the damage team wasn’t in “right now” but that I’d hear from someone “shortly.” Again, didn’t hear from anyone but it was a Saturday so I let it go and figured I’d hear on Monday. Monday evening there was still nothing so I called again and was told that the damages team isn’t in on weekends but I’d hear from someone within 24-48 hours. I emailed my sales rep on Tuesday (though she is off on Tuesday/Wednesday but figured I’d hear from her Thursday) about my frustration with being told 3 different things regarding all the damage to my new home. Wednesday late afternoon and STILL nothing so I called yet again. I was told it usually takes 24-48 hours before I would hear from the damages team when he realized that it had been more than that so he told me he’d reach out to the damages team quickly before they left for the day and I’d get a call shortly. I got a call a little while later and had to explain what happened and was told to email pictures and write in the email what happened so I did so and copied our sales rep so she was aware that I finally heard from someone. The damages team forwarded my email to their insurance company, Acuity, and they’ve been easy to work with and very responsive. I assumed I’d hear from our sales rep Thursday or Friday regarding the miscommunications & frustrations but received nothing. I emailed her again Friday afternoon stating that I was frustrated with the lack of communication and mentioned at this point that maybe a return would be best and asked what the next steps would be. She emailed me back the next day and apologized for the damage and said she forwarded my email to her manager as well but no mention regarding the next steps for a return. We hear nothing the following week until my husband calls on 2/12 where he was bounced from department to department before being told a manager would reach out to him or me. We never spoke to a manager and next thing you know, a return pickup was generated for 2/22. We never spoke to anyone nor set a date for a pickup and we were still expecting to hear from a manager. I spoke to someone today who said they were a manager but it wasn’t either of the names my husband had been given for managers and I explained, again, my frustrations and was basically just told “sorry for the miscommunication but our damages department isn’t open on weekends” repeatedly which I understand but it doesn’t make up for all of the phone calls, emails, incorrect information, time spent getting quotes for the damage, and time I’ve wasted trying to reach a resolution. Accidents happen - although it was an avoidable accident had they just taken the time to disassemble the furniture like they were supposed to. The damage was frustrating but not the end of the world. The reason I wouldn’t recommend Ashley? The lack of communication and care for their customers.
Friendly & helpful staff
Went in for a recliner. Young lady tried to upsell a sectional. I get that it's her job, but I was clear that all I wanted and needed was a recliner. They would have to order and not receive for 2 to 3 weeks. She then walked away when we started looking at clearance items.
We purchased a set of furniture for our living room, a sofa, accent chair, bookcase, and coffee table. The quality of the furniture is fine. The bookcase was a bit unstable, but they don’t have bookcases in the store so we only saw it online prior to purchasing. My husband attached it to the wall and now it’s fine. My issue is with the delivery. At the store I wasn’t really given an option not to pay for delivery but I wish I made more of a stink about not paying for it. In the morning you get an update with an estimated time, ours was 3-3:30. I have a one year who naps in the afternoon, so I figured that was perfect as he’d be waking up around that time anyway. They ended up showing up around 2, about an hour after he fell asleep. Definitely not the best timing but out of the delivery drivers control so no biggie. We’ll just try to be quiet. I told them numerous times my toddler was sleeping on the other side of the wall and they made no effort to keep it down at all. They used an impact driver to assemble the furniture so it was very loud and complete overkill for the task at hand. They were talking to each other at full volume, stomping around, and dropping tools and parts. Some how my little guy managed to sleep through it for a bit, but he was pretty grumpy to be woken up by that level of noise. They finally finished just before 3 and left my house a total disaster. The furniture was left right where it was assembled, haphazardly placed around the room and my house was a complete mess but I was happy to see them go. There was garbage and tiny pieces of styrofoam everywhere, all over the floor and rug. We had another chair in the living room already and it seemed they had just tossed packaging on it as they were working because it had styrofoam and plastic all over it. I was worried my toddler or our small dog might eat something or get styrofoam in their mouths, so I had no choice but to but them both in the toddlers bedroom while I vacuumed the whole room and moved the furniture around. If we ever go back to Ashley, I’ll never pay for delivery again! The delivery workers are careless and messy. They had no respect for my home or the nap situation we unfortunately found ourselves in. Thanks for coming almost two hours early, but I wish they hadn’t come at all!
This has been the worst buying experience I have ever had. We purchased a complete bedroom set on 1/12/20 at the Kenosha store. It was obvious from the beginning that the sales woman was not the most experienced. We bought it that same day and had a delivery date of 1/17/20. The sales woman clarified with the manager on that day how to order the correct pieces. Delivery on 1/17/20 was awful. The delivery guys unpackaged the furniture in the driveway leaving packaging material all over my front yard. They scratched my hard wood floors by dragging the dressers across the floor. My bedroom was left with garbage and styrofoam all over the place. The rails to fasten the headboard and footboard together were the wrong ones. So they delivered two dressers, two nightstands, a headboard, and a footboard and left my house a mess. They had no idea when the new rails would be delivered. Got a call from the saleswoman at the store that same day stating she corrected the order and the new rails would be delivered 1/31/20. In the meantime we have no bed and are sleeping on a mattress on the floor. We also have to find somewhere to store the headboard and footboard. I contacted the customer care line regarding the poor delivery and the scratched floor and was forwarded onto their insurance company. After waiting 2 weeks I received a call on the morning of 1/31/20 stating that no deliveries were occurring because the truck was accidentally loaded with garbage instead of furniture. They placed the next delivery day as 2/5/20. I contacted the customer care line to change the date as I could not be home that day and waited on hold for 30 minutes at which point I was offered the option of leaving a voicemail. I left a voicemail requesting a new delivery day and my phone number. I then called the Ashley store and spoke to a manager who confirmed my delivery day as Friday 2/7/20. On 2/2/20 I get an email stating I need to confirm my 2/5/20 delivery date. I contacted customer care again today and waited on hold for 40 minutes before being told that the next available delivery date on a Friday was 2/14/20. I was told the woman would look into it and call me back. Four hours later and no return call. Several mistakes were made in this process and Ashley furniture has made a small monetary refund to accommodate the trouble they have caused but have not been willing to make any other accommodations to deliver the products we paid for.
This place is horrible. The furniture is junk. No one answers the phone or returns calls. It takes several months to get a service scheduled. Do yourself a favor and don’t even step foot inside this furniture store!!
👌👍
Good furniture for the pricek point. Once in awhile the sales people follow you around a little too much.
Recently visited this store to shop for a new couch set. Was greeted immediately by Art. He was very polite, helpful, and considerate. He gave us some options and let us look around freely while checking back in at a comfortable pace. I visited another furniture store where the salesperson followed us around and didn’t let us shop freely making us want to leave quick. Art’s customer service certainly made for a pleasant shopping experience. We are very happy with our purchase and will certainly be back in the future!
Great customer service! Comfortable atmosphere! Quality products!
Great customer service
Very helpful without being pushy.
We had a great experience with our purchase today. Our associate was very knowledgeable, polite and patient.
My furniture was delivered damaged. It&'s now TWO MONTHS to the day and I have been playing the game of &"let me get your contact information, find out what&'s going on, and call you back&" I never get the callbacks. MY STILL FURNITURE SITS UNREPAIRED! The manager, Alisha, is useless.
My furniture was delivered damaged. It's now TWO MONTHS to the day and I have been playing the game of "let me get your contact information, find out what's going on, and call you back" I never get the callbacks. MY STILL FURNITURE SITS UNREPAIRED! The manager, Alisha, is useless.
Love the furniture, great prices, friendly staff.
I was in need of a king size bed but had a budget because i did NOT want to spend upwards of $2,000 on a new bed frame and mattress especially with Christmas in the upcoming days. I went in and got Darren as my salesmen and he was absolutely wonderful. He didn&'t pressure me at all, helped me find what mattress worked for me in my price range and ensured i walked out of there with something i loved. There was a lady in the front with a bad attitude and didn&'t look like she wanted the job - quit if you don&'t hate it so much. It&'s not my fault or Darrens that you work there. Sorry but it was very unprofessional. Can&'t stand angry people. Anyway, long story short - you need ANYTHING. Ask for Darren, he won&'t BS you.
Delivery was horrible! Need to train them better, they really don't care about you furniture at all.
This is the second time I drove from Chicago to Kenosha to shop at this Ashley store. I absolutely LOVE my salesperson, Yvonne and the delivery men were phenomenal. Such a great experience and a great variety of furniture to choose from. So much better than Chicago. Thank you Yvonne and thank you Ashley delivery for the great service. You go above and beyond!!!!!!!!!!!!!!
We came into the store in search of a new bed. We really wanted to be alone and not constantly followed by a sales rep. We came in on 2 separate occasions and were followed everywhere. My wife and I felt uncomfortable and pressured both times we went in to lay on some beds. The sales people were nice, but should have taken the hint that we didn't want to talk and when we said we would be there a while, they continued to sit on the bed next to us. We ended up purchasing a completely different bed due to the atmosphere there, but our intensions were to buy a Tempurpedic.
Our first set of furniture lasted us almost 12 years. We live with our furniture, we take in senior dogs so our last set put up with six dogs over those years. The staff here is wonderful to work with and their delivery staff are courteous.
Everyone there was friendly and helpful
very nice service. sale was great
Some good deals!
Great service! Nice sale!
Majorie was able to help us order our new living room furniture, great customer service with a quality product
I am very disappointed with Ashley Furniture. Had I known that it was going to take 6 weeks to get a recliner shipped to me, I would have taken my money elsewhere. I decided not to complain and rather to be patient....now, 7 weeks later delivery is schedule for 'pm'.....as in sometime after 12 noon? No window...what a joke. So now I have to take vacation time and sit for 8 hours or more and wait? NEVER AGAIN.
Ask for Rena Mowry!! She's the best!
Sales representative was very nice, we paid cash for a very expensive sectional and set up a delivery date that was about 4 weeks out from the day we purchased the furniture One week out from delivery we was called and informed that the middle piece of the sectional (armless love seat) could not be delivered with the rest of the sectional due to it being on back order so now we have to wait almost another four weeks for the middle of our sectional to be delivered. We assumed when we purchased the furniture that the store would at least know if they had it all in stock or not. We also purchased the 5 year accidental coverage, and was told we would receive a care kit, well we got the kit but the kit is for leather furniture, and wood polish which is no good to me because the furniture we bought is a fabric not leather and there is no wood to polish on it. Very poor customer service when it comes providing good correct information, very misleading I’m displeased with Ashley Furniture - when a customer purchases expensive furniture and the store doesn’t even know it’s inventory and tells you will receive a care kit and it’s not even for the type of furniture you purchased is not good representation of the store I personally will never buy from Ashley Furniture in Kenosha Wisconsin again. Be cautious on what your sales rep tells you Displeased Cou
Terrific customer service detailed orientation perfect personality Sunday was great would definitely shop there again Cindy/Joyce was terrific outstanding help
Pleasant but not overwhelming sales people.
Our sales lady Yvonne was great! Very patient and very knowledgeable. Pricing was reasonable. Would definitely recommend Ashley Furniture!
Never take the credit from Ashley as their gift card. This is scam to issue the gift card and do not honor that.They will have pleasure of excuses such as we are not corporate store so we can not honor your gift card. I would not recommend any Ashley store to any customer. I should have given the negative ration if I had option.
Two week delivery time on furniture (which is already pretty ridiculous), only to have delivery cancelled on day of delivery after receiving a message saying it would be delivered within the hour. Took out all of the existing furniture and two hours later, get a cancellation call. Then they wanted to reschedule for 10 days later! Apparently they don't have enough trucks or drivers to keep up with deliveries and won't deliver on Sundays to fix their own mistakes or meet customer expectations. Completely unwilling to help expedite delivery, even though it's their fault they couldn't meet their promised delivery date. Expect the customer to inconvenience themselves by taking off work on a weekday to meet their delivery schedule, which they are unwilling to adjust. Kenosha store was no help either, and told me if I wasn't willing to wait on their schedule or be present at their leisure, I could simply cancel the order. Now I have to take vacation time, at my expense, to accommodate them, just to get my furniture! Not even an offer to refund the delivery fee. Horrible customer service and treatment. Apparently, they don't need your business, so do yourself a big favor and shop somewhere else.
super friendly and helpful associate. Took a lot of time with me to find the product I wanted and answered all of my questions. His name is Martin. Very friendly, cordial, patient, and helpful.
Love Ashley Home Store. Well built furniture, great sales and wonderful employees like Mary Parker. That is where I will be shopping for any furniture in my future. Maureen
No problem, and as always very helpful n professional staff.
Bought my furniture here for the 2nd time only thing I would say is maybe they need to get better companies to produce the furniture faster because I have to wait over a month for my furniture because it is out of stock.
The absolute WORST experience with buying furniture. The day our bed set and mattress was supposed to be delivered they failed to call us and let us know their delivery truck had broken down and we wouldn’t be getting it delivered. We had to call them and ask where our delivery was. After taking off work, just to sit around the house, losing money. Not to mention they failed to call all day after knowing that truck had problems all day, they wouldn’t be able to deliver until a week later. The worst customer service, terrible communication skills. No confirmation text about when we would be getting our delivery in two days. Never buying anything from this company, I recommend you don’t either.
Martin greeted me when I came in the store, answered questions I had, and then allowed me to walk around alone. He found me later, answered more questions, provided his professional opinion, and even printed up quotes so I could compare prices. He was kind, funny and professional. He made spending a lot of money less painful. ;)
Price was right. Our salesperson was knowledgeable. Good visit
while arrangements were made to allow me to purchase a custom made and expensive couch, the customer service surrounding the financial aspects were poor - errors, redos, lengthy process, and residual issues I now have to resolve.
We ordered a simple side table, when they processed the payment they said it would be a month. Okay, but annoyed. Couldn't track it. A month later they called to say it would be another month, offered their apologies and nothing more. We waited another month, they said it was in. Went to get it, the small door on the front would not close. Kudos to the man there,he tried hard to fix the hardware, but it would not work. Took it any way to avoid waiting 2 more months. Never again.
Martin was highly knowledgeable about everything!! That man deserves to be recognized for going above and beyond to help my husband and I get the proper fit and style of bed to suit my disabled needs comfortably without interrupting my husbands sleep! He made us feel as if we where the only customers he had for hours. His staff seem to love him! He should be allowed to wear roller blades to fly around that huge store!!
We had a great shopping experience at Ashley's! Our sales rep was helpful but not "pushy". She answered all of our questions and made us feel really great about our purchase. As for the couches we purchased, the deal we got was awesome and the quality is great. We've had the couches a week now and they are so comfy and well built. The delivery men were courteous and professional. All around a great experience!
Very friendly. Very patient and professional. Stayed late to help us and gave us discounts we were not even aware of. Terrific experience!
After weeks of looking at various styles of furniture, we ended up at Ashley&'s Furniture in Kenosha. Our sales person Cindy was patient and helpful with my husband and I as we looked around the showroom. We found a set we agreed on and then found i found it at a lower price elsewhere so I called Cindy and we talked about it-she then said she would talk to her manager to see if they could lower the price and and she would call me back. Within minutes I got a return phone call and we came to an agreement on the lower pricing. We ordered our furniture yesterday and it will be in our family room on 11/5/19. I wanted my furniture before Thanksgiving and Cindy made my request happen.
Bought my couches from ashleys and they were very nice sales people here! They didnt push me, but I did check out my options and I told them my budget and they respected it. I would definitely come back and buy more furniture here in the future.
To pushy they act like you are going to steal something
Been on hold for over 20 minutes and haven’t spoke to anyone!! Do not have furniture delivered!! They do a poor job of wrapping the items, huge scratch in the table that was delivered today! Called the store for help and they cannot help because it was a online order, I called the store because I cannot get through on the phone!!
Ashley Furniture in Kenosha has a fabulous employee named Marjorie. A no pressure salesperson and extremely thoughtful and professional. My furniture buying experience with Marjorie was superb!
I bought a full bedroom and living room set. couch, coffee table, 2 end tables, tv stand/fireplace, bed, dresser x2, 2 night stands, and rug. The rug came a month after it was supposed too, the handles to the dresser where not threaded so I needed to order new ones. the coffee table didn&'t have feet on them. when they sent them it took 3 tries to get the correct feet. the couch had a broken arm. It has been nothing but issues and terrible customer service.
Our salesperson was very pleasant and professional. Everything was explained in detail and the paperwork process was easily understood. I would go there again!😃
Not bad place. Huge selection of furniture. Prices are high for some of the stuff.
We are very satisfied and happy with our furniture. The salesman Darren was very kind and very helpful. He was awesome!
Got some good stuff!
Huge store with huge selection, no pressure salesman, we roamed the store and found just what we were looking for, great price on what we bought.
Great clean show room all polite staff Darren M was the best
Everything was good and we chose different furniture and dining room set But she had said the rocker recliner comes with our set and we received our back order furniture but kept waiting for our rocker recliner that matches our furniture set no word or anything then finally I called about where is the rocker recliner and I spoke To the sales lady finally and she looked and check out what we ordered and she said unfortunately that piece didn’t come with your set .... okay you told us during your sales telling us so kinda of disappointed because she should of look at what all came with the set on her order form but she didn’t but overall we got our furniture set and dining room set back order for the add ons but all came
We were looking for a mattress set. Spent 45 minutes with Manager Martin. I asked specific questions about delivery and removal. Martin quoted $20. 00. When he wrote up the quote he charged $120. 00. When I told him it was wrong he denied the original quote. Walked out. He lost a cash sale. Be careful gold !!!
Purchased in full a bedroom set in May. Was advised by our saleswoman that our furniture would be ready within 2 weeks to be delivered to our residence. A week later we receive a call from our saleswoman and were advised our furniture would not be available for delivery for 1 month after our purchase date. So we eagerly awaited a month later to have a partial delivery of our furniture. The delivery fulfillment service with Ashley stated they did not have all our items and would deliver everything in another month. So, another month rolls around and the delivery fulfillment service comes with a headboard and states we do not have a footboard. I call the delivery fulfillment service number provided and was advised that it would be another month to order and deliver the additional items to complete our furniture and set up. I contact and speak with Ashley furniture in Kenosha and they say it is out of their hands, that the delivery fulfillment center is responsible for completing the agreement of delivery. So as of August 14th, 3 months later we finally get all our furniture delivered. Upon advising the delivery men that setup our bed, the amount of time it took to complete the delivery and set up from the purchase date, one of them stated "well it came all the way from Taiwan." (Businesses deal with international partners daily and that is no excuse). I am simply giving an entire breakdown of this to tell anyone that may deal with this type of business interaction after a purchase to go to competitors that are willing to do better. This is unlike any other ethical business I have ever dealt with. The lack of candor and integrity in being able to own their mistakes and missteps until after being complained upon showed me that no one should have to deal with this level of unprofessionalism. And after reading several comments here, I know I am not the only one that has had to endure such events. Buy from businesses that own their mistakes and honor their practices accordingly.
Poor customer service and communication. The manager Joe was focused on his vacation and couldn't care less. He failed to keep his promise. Won't be recommending or returning EVER.
Love this store. The staff is always friendly and extremely helpful. The layout makes it easy to find what you're looking for. They have a large selection of beautiful furniture.
Great selection and helpful staff!
I should&'ve read the reviews before I placed my order. I ordered a mirror over the phone and was told the mirror would arrive on Sunday, 8/11/2019. I paid for the mirror, obtained a pick-up truck to help me bring it back and went to the store to pick it up.When I arrived I was told to &"drive to the back so you can grab it.&" I drove to the back only to be told &"we don&'t have your order, go talk to the front&". I immediately went back inside where I was informed that the Sales Associate shipped the item to another store. I was never notified of this. Further, the manager came by and said that he would call us &"when it came in&" which is unacceptable and frankly, a breach of contract. The manager also had no idea what the item was for an told me it was &"for a table&" when the order sheet clearly states &"mirror&". I contracted for goods that were supposed to be ready by a certain day and did not receive notice that they were not ready. Further, I had to go out of my way to make accommodations to pick up the mirror which are now futile.I DO NOT recommend Ashley Furniture to anyone and should have done my research before my purchase. Never again.
I should've read the reviews before I placed my order. I ordered a mirror over the phone and was told the mirror would arrive on Sunday, 8/11/2019. I paid for the mirror, obtained a pick-up truck to help me bring it back and went to the store to pick it up.When I arrived I was told to "drive to the back so you can grab it." I drove to the back only to be told "we don't have your order, go talk to the front". I immediately went back inside where I was informed that the Sales Associate shipped the item to another store. I was never notified of this. Further, the manager came by and said that he would call us "when it came in" which is unacceptable and frankly, a breach of contract. The manager also had no idea what the item was for an told me it was "for a table" when the order sheet clearly states "mirror". I contracted for goods that were supposed to be ready by a certain day and did not receive notice that they were not ready. Further, I had to go out of my way to make accommodations to pick up the mirror which are now futile.I DO NOT recommend Ashley Furniture to anyone and should have done my research before my purchase. Never again.
Hassle free experience. Thank You!
D'Andre is The Man !
Jenniree is a true professional who listens with a third ear to take into account what her clients needs are even before they tell her, eg, dryer. The store atmosphere is very warm, not threatening or pouncing behavior, all personnel were very helpful thank you Alicia and Art. Tesla
Very kind sellers
Nice friendly staff, reasonable prices, wide variety, very helpful. Will continue to shop whenever I am in need
So I walk into this place and a salesman martin ask him what I'm looking for I tell him what I'm looking for, he says" I'll go get a tape measure n be right back" then he goes off and help somebody else. Hahaha douche bag. As far as the furniture wasn't impressed with the selection, comfort, or the price.
How awful is your customer service that you “tried to call us” but we got no VM or call or email stating you weren’t going to deliver our couches. 3 weeks ago we ordered them. Now because of your awful service and changing it on us, we have to wait 3 more weeks. I am glad we knew to wait to get rid of the current couch. Because three weeks without one would have been a long time. I will never use your company again after this. And this was my first time using it.
Very friendly, knowledgeable personnel. Store is very well laid out.
I shopped at Ashley Furniture figuring that a large company would have good service. I was dead wrong. I went to Ashley Furniture in Kenosha WI early June 2019. After a few hours of searching, my wife and I settled on a couch, loveseat, and rug. We were told all 3 would be delivered July 7th. As expected, I received a confirmation for delivery a few days before and was all ready for our new furniture. The day before we got rid of our current couch to make some room for the new ones. The day comes for delivery and it shows we are stop number 7 on the route and that delivery should arrive around or before noon. Noon rolls around and I refresh the tracking to see that we are now stop 9 for some reason and delivery won’t be until 2. So now its 2 and I haven’t heard anything. I go to check again and now the time says 5-6 PM. By this point I’m slightly annoyed but it’s understandable. 4 PM comes and I go to look….now it’s 6-7PM. Ok, cool as long as I get my furniture. Shortly after 5 I receive a. call letting my know that my couch and loveseat will not be arriving today because they don’t have time to finish deliveries. I ask when they will arrive and am told “The next available delivery day”. So, I ask if they deliver the next day and they say yes but those delivery slots are full. She’s going to talk to her boss about getting it the next day and call me back. It’s now that I realize my rug was never mentioned. I ask about it and she says “It’s been ready for pickup since the 12th”. Strange, since it was for delivery. Figured I would ask when I got my call back, which I never got. I let my wife know and she goes to pick up the rug while I’m at work. She calls me afterwards and tells me the guy told her “It ends up they’re not making these anymore so were giving you the floor model.” We both agreed that we paid for a new rug that was supposed to be delivered and not a used floor model for pickup. She goes back and after 20 minutes she gets told “He must have been mistaken, we have never been allowed to sell floor models and this was just shipped in”…..Ok then, so why was my wife told that? Somethings not adding up. So now I’ve never received a callback and the 11th comes around. I receive another text to confirm my delivery tomorrow for the 12th that I never agreed to. I confirm the delivery and receive a call about an hour later. “Hello, this is the Ashley Furniture Homestore. I just wanted to let you know that the couch you ordered has damage to the right leg. We know you’ve been waiting and will still be sending this couch to you tomorrow. You’ll receive a call after to schedule a repair to come out”. I hesitantly agree, not like I have a choice right? So yesterday the 12th is finally here. I get a call from delivery letting me know they’ve arrived and are downstairs. I go down to let them in and am asked to sign the shipping documents…..which only show a loveseat. I ask where my couch is and they say “It shows on the documents here that it’s rescheduled for delivery, but theres no date entered yet.” It’s not the delivery guys fault so they notate what I told them about being told it will still come and they tell me a supervisor will be calling me shortly……well guess what? It’s the 13th and I still have yet to receive a call, or know where the hell my couch is. After over a month of waiting, sitting on the floor for a week after waiting all day for a delivery that never came, receiving what I’m pretty sure is a floor model carpet, and still no couch, I will never be shopping at Ashley Furniture again and recommend against it to others. Oh, have I mentioned I’ve left numerous voicemails for the managers who never called me back? I spent nearly $2000 at your store and this is how you treat customers? Maybe this will get your attention and I can actually get a call back before I return everything. P.S.- My loveseat came messed up too. Thanks!
I shopped at Ashley Furniture figuring that a large company would have good service. I was dead wrong. I went to Ashley Furniture in Kenosha WI early June 2019. After a few hours of searching, my wife and I settled on a couch, loveseat, and rug. We were told all 3 would be delivered July 7th. As expected, I received a confirmation for delivery a few days before and was all ready for our new furniture. The day before we got rid of our current couch to make some room for the new ones. The day comes for delivery and it shows we are stop number 7 on the route and that delivery should arrive around or before noon. Noon rolls around and I refresh the tracking to see that we are now stop 9 for some reason and delivery won&'t be until 2. So now its 2 and I haven&'t heard anything. I go to check again and now the time says 5-6 PM. By this point I&'m slightly annoyed but it&'s understandable. 4 PM comes and I go to look....now it&'s 6-7PM. Ok, cool as long as I get my furniture. Shortly after 5 I receive a. call letting my know that my couch and loveseat will not be arriving today because they don&'t have time to finish deliveries. I ask when they will arrive and am told &"The next available delivery day&". So, I ask if they deliver the next day and they say yes but those delivery slots are full. She&'s going to talk to her boss about getting it the next day and call me back. It&'s now that I realize my rug was never mentioned. I ask about it and she says &"It&'s been ready for pickup since the 12th&". Strange, since it was for delivery. Figured I would ask when I got my call back, which I never got. I let my wife know and she goes to pick up the rug while I&'m at work. She calls me afterwards and tells me the guy told her &"It ends up they&'re not making these anymore so were giving you the floor model.&" We both agreed that we paid for a new rug that was supposed to be delivered and not a used floor model for pickup. She goes back and after 20 minutes she gets told &"He must have been mistaken, we have never been allowed to sell floor models and this was just shipped in&".....Ok then, so why was my wife told that? Somethings not adding up. So now I&'ve never received a callback and the 11th comes around. I receive another text to confirm my delivery tomorrow for the 12th that I never agreed to. I confirm the delivery and receive a call about an hour later. &"Hello, this is the Ashley Furniture Homestore. I just wanted to let you know that the couch you ordered has damage to the right leg. We know you&'ve been waiting and will still be sending this couch to you tomorrow. You&'ll receive a call after to schedule a repair to come out&". I hesitantly agree, not like I have a choice right? So yesterday the 12th is finally here. I get a call from delivery letting me know they&'ve arrived and are downstairs. I go down to let them in and am asked to sign the shipping documents.....which only show a loveseat. I ask where my couch is and they say &"It shows on the documents here that it&'s rescheduled for delivery, but theres no date entered yet.&" It&'s not the delivery guys fault so they notate what I told them about being told it will still come and they tell me a supervisor will be calling me shortly......well guess what? It&'s the 13th and I still have yet to receive a call, or know where the hell my couch is. After over a month of waiting, sitting on the floor for a week after waiting all day for a delivery that never came, receiving what I&'m pretty sure is a floor model carpet, and still no couch, I will never be shopping at Ashley Furniture again and recommend against it to others. Oh, have I mentioned I&'ve left numerous voicemails for the managers who never called me back? I spent nearly $2000 at your store and this is how you treat customers? Maybe this will get your attention and I can actually get a call back before I return everything. P.S.- My loveseat came messed up too. Thanks!
Horrible customer service and delivery. We ordered our furniture on May 11th. While our furniture was delivered they left the furniture in the rain, put a hole in our ceiling, couldn't assemble the dining table without my boyfriend and brother-in-laws assistance, and there was a broken part for our king bed. We were compensated for the ceiling and a new part was ordered for the bed. However they ordered the wrong part for the bed and we had to wait a month for it before finding out it was the wrong piece. Now they tell me were going to have to wait another two weeks for a new piece. It'll be 2 and half months before getting our bed whole. I've called and requested to speak to a manager multiple times and have yet to have someone call me. Horrendous customer service.
Had some good deals but it's ready to get lost and quality seemed lacking
As soon as we walked in the door, we were greeted and asked if there was anything in particular we were looking for. We told Cindy what we were in the market for and she took us around the store showing us all the options. We didn't wander aimless wondering if we were missing some items, if we could order in different materials or colors, etc. She was very helpful, knowledgeable, and patient with us. We aren't sure if we will be purchasing from Ashley yet, but the customer service alone was amazing to us.
I had a wonderful experience at this location. Darren was very very helpful with my purchase of a lovely queen size bed. He took his time to show me different styles of mattresses and even educated me on the importance of a mattress protector. I had mistakenly overlooked one of the items on my receipt, but after speaking with Darren, he quickly informed me that all of my purchases were accurate and even double checked the prices just to make sure I received a great deal! He was patient even through my little moments and his reassurance made me feel comfortable with my very first furniture purchase. I highly recommend anyone who is in a search of new furniture to go see Darren at Ashley’s. He’s an OUTSTANDING salesman who provides a positive experience from the minute you walk in the door. Thank you so much Darren!!
What do I like about Ashley? The fact that they offer interest-free financing on furniture (and appliances in Milwaukee)!
My husband and I went in for 2 stools and walked out with a couch set and the stools! Lol...their prices cant be beat for the quality. Rena helped us and was NEVER pushy, she gave us space to look around and was very knowledgeable with the products. Id highly recommend Ashely Furniture in Kenosha and find Kena. You'll be happy you did!
Very poor communication. I was notified two weeks prior to my scheduled order pick up date that the order was ready for pick up. I called and they said the notification was a mistake. I called a week later, one week before the scheduled pick up, just to confirm my order was going to be on time. The associate told me my order was received and would be ready for pickup. I go to Ashley to pick up the item (50 minute round trip) to find out the order was not in stock and the two associates helping me could not find any record for when it was supposed to arrive. They informed me a manager would get back to me the next day. Two days passed with no contact from anyone at Ashley about my order. I contacted them them the next day asking why I haven't heard anything. The assistant manager looked into the situation and said he didn't see any record of any other employees working with me in the past and followed up by saying there are supposed to be notes taken when there are customer issues. He put me on hold multiple times for about 30 minutes total and came back and said he would look I to the situation and let me know when the order would be in and what compensation there would be for my time being wasted. He continued by stating he would not be in the next two days so if I wanted to I could contact him about the item I could. On the second day of not hearing anything I emailed the assistant manager asking him for a status update. I received no response until the next day when I had to call again to see what was going on with my order. Finally, after being put on hold for another 10 minutes, the assistant manager told me the order was in and they would credit me with $10 for compensation of my wasted time. Glad the manager of Ashley views the time I wasted driving and being put on hold was only worth $10. Odds are, I won't be going back to this place again.
Worst experience of my life. While I LOVED the furniture that I actually got, the service, disorganization, mishaps were unbelievable. I had ordered a sofa/loveseat which was to take 4-6 weeks, and be delivered June 11. The day BEFORE at 4:30 in the afternoon I received a call stating that they could not deliver as it was "unavailable," To make a long story short, with the rudeness of the customer service, the dismissive attitude as, sorry, it's out of my control and much haggling, I got a refund as I needed this sleeper for a specific reason. The next day the delivery people showed up at my door with the sleeper. After calling the store, which they were perplexed as it showed there were none available, I had to decline as I had gone out that very day and purchased another sofa/sleeper which was to be delivered later that day. This wasn't the only unpleasant encounter with them, rude service people, delay in getting the refund, and uncaring attitude made this the WORST shopping experience of my life - and believe me I shop a lot. Even after I asked for a manager to lodge a complaint, they gave me an email address. After detailing my experience and sending it, it was returned as "undeliverable. " I didn't even bother to call the store, they obviously do not care for customer satisfaction and the best I could do was relay my story here. While the furniture is nice, getting the furniture and dealing with the service people, customer service and so-called managers was not. There are plenty of furniture stores out there to get what you want, and obviously they are willing to push people to them.
For who ever is thinking of purchasing from this store, I would strongly urge you to go anywhere else but here!!! If I could I wouldn't even mark a star on the review! I purchased a sectional from here in November 2018, the piece they delivered was completely off from manufacturing, the corners weren't even close, along with scuffs and torn stitching! They have done nothing to help with replacing the couch after have 3 different service techs out to look at it, still not replaced! They say they will fix it in home meaning now this will be the 4th Time I have to miss work so they can waste more of my time after a purchased a brand new couch not a "fixed" couch! I will never purchase from this store again, and I cannot emphasize enough to purchase else where! It sad they dont stand behind a quality product!
Never purchase from here ever!!!! They are so sweet when taking your order and your money but try to get things delivered correctly is horrible. Not only do they not deliver all the parts but when you call the store to get it fixed they say oh yes we’ll take care of it but they NEVER do. It took me 30 days to finally get a store manager to get me the part I paid for. No one in the Kenosha store would call back, NO ONE ordered the part when we were told 3 different times it was ordered. Then it finally got ordered and wee were told they would install it....HA HA they just dumped it on us and left. Now they are giving our daughter the run around. Bought bedroom set a few months ago to deliver when they got their new place....NOPE said they never set a delivery date. Now they will have no bed. NEVER NEVER if my life depended on it would I Shop Ashley again.
My furniture was scheduled for delivery today.. got my phone call to confirm... confirmed email and text just to be sure... tracked the truck so excited it was on time.. truck arrives ... guys were so sweet... looking at their papers and come in the house to say sorry ma’am your furniture is no on the truck!! WHAT!! You send delivery guys and don’t load my furniture??? And then when I call to get answers I get oh your table is delayed so we changed your delivery date to next week!! Hmmm hello!! Don’t you think you should tell your customers and your delivery guys!! They looked as dumbfounded as I was!! So wasting a day off today I have to do it again next week and no compensation for clearly an error on your part!! And when I asked to speak to a manager I get the response they are in all meetings!! Well evidently not a meeting on customer service!!
We've shopped Ashley Furniture about 4 years ago. We are very hard on furniture and I was very impressed with how this furniture has stood up to our family's use. We recently returned to Ashley and ordered bedroom and dining furniture and worked with Darren. He was an incredible sales associate, he was very patient with our indecisiveness and I did not feel any pressure whatsoever. He steered us in the right direction on mattresses showing us many options and their benefits. I highly recommend asking for Darren if you come in to look for furniture. He is incredibly knowledgeable, knows how everything is manufactured and all the "behind the scenes" information. Thank you, Darren, for making our shopping experience so seamless and fun. You are outstanding.
Worst sales person I&'ve had to do business with in a long time. They are simply disorganized, incapable of addressing costumer&'s requests and more importantly, their delivery department is a coordination nightmare. No wonder their furnitures is cheaper than the local competing furniture stores: they have no costumer management skills at any level of the company. Not worth the trouble.
Really big store! Lots of what they sell us pretty much on display here. Huge selection, decent prices. Friendly staff.
Excellent service! Darren is awesome and extremely helpful! Will definitely be a returning customer! Great deals!
What a difference a store can make!! Linda Gensaw my sales rep and Joe Percil, the manager, made my purchase of a sectional a great experience albeit a couple bumps in the road at first! Thanks for the great customer service from both of you! I will recommend that all my friends and any one reading this take the drive to this store when you are in the market for furniture. Do not go to any other Ashley store but this one. They real do care and go the extra mile to make sure you are satisfied. Thank again Linda and Joe.
Was there for 30 minutes at least and did not have one sales person offer to help me.
Nice store but you have to wait 3 to 4 weeks to get your order.
Typically I don't leave bad reviews for having bad service, but this time is different. We called customer service in Jan 2021 to have a cushion replaced. It is now March 2022 and we don't have it. We called probably 7 months ago, and they said that the replacement was never ordered. They then placed the order and we received the cover for the cushion. Still no cushion! Customer service is not being helpful either. Will never purchase from here again!
Darren was super helpful and found us an amazing mattress set for a really good deal
ordered a matress almost a month ago now. At first everything was ok delivery date was scheduled a couple weeks from purchase date no big deal or so i thought. A couple days before delivery date they contacted me to confirm the window of the day as per the sales person said they would. I confirmed the date and time no big deal but not even a full day after that i get a call saying they need to reschedule the date. I say ok no problem reschedule for the following weekend. Then the same thing happens again 2 days before the 2nd reschedule date. I told the person that called i needed to talk with my girlfriend what we want to do and give them a call back and if the number he called off of would go directly to him, well it doesnt just to a automated system thats not even for my stores area. they blame the matress manufacturers for the delay but keep sending me confirmation emails to confirm and yet they keep calling to reschedule my date because they say they dont have it yet. i recently called the store i purchased the matress from as well to talk with a manager and only got a voice mail. very upset about this whole experience and would not recommend the company as a whole for anything.
Furniture
👍👍👍👍👍
Darren Matavka was great help!!! Went above and beyond to make everything pleasant! Recommend him 110% !
Im giving this 5 starts because of all the issues we had between a failed delivery, damaged walls during, reselecting, out of stock, buy out / migration issues.... And the list goes on... But at the end the sales people were awesome 👍 the manager was as helpfull as they could be and they came through for family!
Worst furniture ever! This sofa is 6 years old and they will do nothing about the shredding of the material!
I will NEVER shop here again. We went in for a sectional and found one we really liked and immediately had a problem after waiting over and hours to even start the order. First- they had 2 of the 3 pieces available and refused to do 2 different deliveries as we where ok with them being separated deliveries. Second- I have officially been given 3 or more different delivery days the first was March 28th it was over 4 weeks but we where fine with that whatever. Second day was put to April 6th whatever now frustrated.Third- They called and said they had to move it back AGAIN to April 14th... nope done with the run around and freaked out told them if it wasn&'t delivered on or before the original date I would cancel my order and demand a refund on everything!! They told me they would call me back and they actually did and told me they could do April 2-6th... well what happened to that option before you told me the 14th well my guess is that you have to spends thousands of dollars in order to get the service you pay for. I paid for the ridiculous delivery fee and for the sectional in cash and the sales person got his commission but me over a month later I still have nothing to show for the money I spent.
Friendly staff. Bought some new bedroom furniture. Looks great.
Sales person very friendly and knowledgeable Great personality as well as helpful.
Too expensive and we were completely ignored by sales staff.
My wife and I are shopping at Ashley and we got great service, nice and clean, not pushy, Sales lady was very nice and we recommend ashley for furniture. Great prices too. We will Shop here again.
We were at the Ashley store this sunday and our experience was great. This sales lady Linda was super helpful, she explained everything to us and helped us with so much. We're pleased with our experience at Ashley Homestore. Totally recommend it!
Do not be fooled this Ashley store can not be trusted. Return policy? Pretty much, there isn't one. Once it is in your home you have to keep it. I bought a bed and when it got to our house it wasn't in the color we ordered. It wasn't bad and it worked with the room so I was willing to let that go. Shortly after our new bed was assembled, like 10 minutes later, the mattress seemed to dip in the middle. I got down on my bedroom floor to take peek and noticed the brace feet that were screwed it to the planks, ripped out and were laying on the floor. I am glad that I noticed it right away and not have the bed collapse on me at 3am instead. I have now idea how it could have happened, other than it was a cheaply made bed. I called to have it removed from my house as soon as possible, but because I had signed my receipt there was nothing they would do. They would send out a tech to fix it, but it only took 10 minutes for it to brake. Is he going to come back an hour later to make sure it hasn't happened again? Once you have signed for it you are stuck with it. I told the manager that the website said we can return it within 30 days. She said that isn't their website and it is store policy that once you sign for it, it can not be returned. This was not worth the trouble and I will not be buying from this store again.
First time here! Loved the customer service! Anita was very helpful, as well as Mike! They helped me around finding a cheap sofa!
Very nice representatives and well kept furniture store. Enjoyed the item I viewed. Looks very well made.
Amazing service. Great people and nice furniture.
Great service
Great service by Rena and Mike and great prices. All great things.😁
great service!!Darren was super helpful,
Darren was sooo helpful and attentive to my needs as a customer!! Definitely will return and refer my friends and family!
Prices were good. Lisa kept it quick and simple.
Jenniree good sale associate thanks for help us find our new living and dinning room Ashley home stores best places for your house
Best customer service experience I had. People here are so welcoming. Love the different styles they have, prices and sales are a plus . Highly recommended
Just made a purchase Ashley in Kenosha. Darren was awesome in helping my boyfriend and I find perfect Purple mattress and a gorgeous sectional. Can't wait! Coming in 4 days!
It was my first time buying furniture from Ashely. Everything went well in the store but the quality is really poor. Both the sofa and love seat were defective when they got delivered. A spring from the love seat was coming out from the back and the sofa had a big stain on the side. The tech came after several days to come and fix it.( I had to take time off from work). After a few months, there is a squeaking sound coming from the arm rest. Also the fabric is really poor quality and it’s fuzzing up and pilling. I’ve made several calls to costumer service and also sent some pictures per their request. I’ve been trying to solve this issue from over a month. They always say they’ll call me back and follow up with me but not even once have they called back. The sofas are under warranty so they should have been fix a long time ago. I’ll tell my family and friends not to buy anything from Ashely ever. Such a horrible experience!
It was my first time buying furniture from Ashely. Everything went well in the store but the quality is really poor. Both the sofa and love seat were defective when they got delivered. A spring from the love seat was coming out from the back and the sofa had a big stain on the side. The tech came after several days to come and fix it. ( I had to take time off from work). After a few months, there is a squeaking sound coming from the arm rest. Also the fabric is really poor quality and it's fuzzing up and pilling. I've made several calls to costumer service and also sent some pictures per their request. I've been trying to solve this issue from over a month. They always say they'll call me back and follow up with me but not even once have they called back. The sofas are under warranty so they should have been fix a long time ago. I'll tell my family and friends not to buy anything from Ashely ever. Such a horrible experience!
(Translated by Google) Very good service and good products (Original) Muy bien servicio y buenos productos
The best customer service experience ever! Jenniree Aguilar was a great help and a delight to work with ! Thank you Ashely Home Store!
First time at Ashley Furniture and it is beautiful Great staff, very friendly and customer service is top notched. Cant wait for my Furniture to be delivered. You need Furniture come, I recommend to come here
Darren helped my family find great dining set. Excellent experience and great deal!
Lisa was extremely helpful and knowledgeable!
Lisa and Serena were super nice, knowledgeable and gave us a great deal!
Lisa and Serena took great care of us and gave us a great deal!
Thanks Darren Matavak for helping my family pick out the perfect sectional for us!!! Awesome Service
My son and I went in to find two bedroom sets and new mattresses, Darren was awesome! He helped us locate the perfect sets we needed for our home! My son and I both cannot wait to sleep on our new I comfort mattress
Great experience overall. No one was pressuring us as we shopped and the delivery guys were pleasant, quick, and efficient!
Excellent selections of furniture. Very helpful service with questions we had. Can't wait for our new pieces😁
Great staff always working to help you get the best price!
Great staff and fair pricing. Great overall experience! I liked their flexibility to serve me quickly. Thank you Rachel!
Darren was very helpful in helping us find our furniture I highly recommend shoppin at Ashley home furniture
I like the difference kind of color fabrics they offer. Very big store.
The sales people in there could be a little more friendlier. They walk around carrying their notebooks not really doing much helping. 😕
Linda the sales person has shown great 👍🏼 customer service on the purchase of my new bedroom set. I will refer her to friends and family members. I got a great deal on my bedroom set!
Darren was incredibly helpful, knowledgeable, patient, and fun to work with. He showed me everything I wanted to look at without making me feel rushed. Fantastic service and I will be coming back for future purchases!
Good place to shop and friendly people
After searching for a dresser for months we finally found one we loved. The salesman asked if we needed it assembled or if we were going to assemble it. We told him promptly that we’d do it on our own. Perfect. Go to pay for it and he tells us “well you have to get it delivered and assembled for a $70 fee”. Ha! We say hell no. He said that’s the only way. Otherwise you can drive 2 hours to the warehouse to get it. Are you kidding me? Okay. So he calls the manager over. Manager whispered to him and walked away. Didn’t even make eye contact with my husband or myself. Yup. Wouldn’t work with us. No ship to store to pick up. No ship to house. N O T H I N G. I think their policy is extremely outdated & the manager was absolutely unprofessional pretending as if we weren’t standing there. #excusemewhileicryovermissingoutonmydreamdresser
Liked that the sales people let you look around without hovering over us. I would give 5 stars but when we were ready to make our purchase we had to hunt someone down. All in all, very happy with the shopping experience once we got going.
We found some great furniture at a great price! Susan was a wonderful salewomen, make sure to see her.
We really enjoyed shopping at Ashley for our new living room furniture! Our retail sales associate Patrick Wray was extremely helpful!
We found the exact dining room set we wanted for our new home and Lisa did an amazing job taking care of us. Definitely happy with my decision to buy from Ashley!
Patrick Wray was an awesome salesman. I was just going to a dresser and ended up with the whole set.
Darren was very helpful in helping me find an affordable mattress that offered luxury comfort
Patrick was so helpful I found Beautiful furniture and all on my lunch hour.He helped save me time and money and I'm very grateful.
I visited twice. There was much to say: During the first visit I had my wife and kids but was not listened to when I said I needed to go. The salesmen was more concerned about the sale than the interaction. The saving graces are the products. The products are phenomenal. The second reason for a lower score was due to the prices. The signs were not clear about what the cost of the sectional actually was priced at. The sign had a lower price on the front while the real price was almost $1000 more on the back. When we visited the second time we found out the price we thought it was, was actually the discounted price which was still high. It seemed it was a good deal with the discounted price we thought was the original price but the actual price with the discount then with taxes and delivery charges was almost the same price as the original price. The furniture may be great but it seemed like a bait and switch. It was disheartening and frustrating.
We have come to Ashley Furniture on multiple occasions and have had great service. They take their time and are very patient with us and our children too! Our rep today (Jenniree) was having a lot of fun entertaining our energetic kids today while we tried multiple mattresses. She was also able to answer all of our questions. There was some confusion in discounts and even though there was a miscommunication, they made it right with offering other discounts where they could.
Excellent customer service, Susan was great in helping us A+++
Very friendly staff. Attentive and ready to help. Very satisfied today.
What a wonderful Store and great Service
Came here for their President sale and The Store Manager Serena was more than welcoming and immediately assigned me Susan as my sales person who couldnt be more helpful!!!! Got a great deal on a sectional and I couldnt be happier.
Ah yes, the old &"If I could give it zero stars, I would&" review.My wife found a sleeper sectional on the website not on the showfloor, so we called to purchase it (since the website does not allow you to order it online). Of course, they refuse to take an order over the phone AND refuse to tell you what you&'d be paying until you come into the store. Linda was there to make the sale and quoted me a whopping $250 more than the list price on the website. After a bit of convincing, she finally agreed to match the online price (no brainer, right?) and ring me up. That wasn&'t the end of the charges, though, because she added a $140 delivery fee (for a delivery that wouldn&'t end up taking place for 4 full weeks) as well as a mandatory $100 protection plan (which I was able to get her to take off after I threatened to walk).Fast-forward 4 weeks to the delivery, and the guys from the warehouse show up with the sofa. As they&'re unboxing it I started asking questions about the sleeper mechanism. Turns out they brought the non-sleeper variant, as that&'s what Linda rang up. Looks like she was able to sneak her way into that bigger commission after all. I refused the delivery, but they decided to just leave the sofa in my living room anyway. I called the store as soon as they opened, and over the course of the day Linda refused to return calls, placed me on hold for over an hour, and ultimately decided the best solution was to charge me an additional $500 for a different sleeper.Not acceptable.I told her to issue a refund and that we simply would not be doing business with her. Once again, this could not be completed, and I would have to take an hour&'s round trip to the store where I was met by the manager Serena (the disinterested looking woman at the computers who acts like every request is a major burden). She refused to take responsibility for the mixup and even tried blaming us for trusting Linda did her job correctly.Ultimately they did issue the refund after collecting the sofa, but I will never shop here again. I will never recommend this place to anyone I know. The customer service is beyond atrocious.
Suzan did a wonderful job working with us and helping us find what we were looking for. I really recommend her and the customer service they have !
Great experience. Susan Crunkilton was very helpful without being pushy. Very nice and easy to work with. Very happy with our purchase.
Everything was great, staff very friendly and knowledgeable!
Great customer service found great a great deal on a bed and mattress see Linda 👍 ⭐️⭐️⭐️⭐️⭐️
Patrick was wonderful. He made sure we found exactly what we were looking for and made it so easy to find our perfect couch! Highly recommended.
What a great store! Trendy set ups, and great service. We had the help of susan; she was very knowledgeable and easy to talk to.
Was a great experience very helpful will shop here again
My customer experience with Julie was excellent. She exceeded my expectations!
Have had multiple purchases from this location and the service has always been great. Linda was very helpful. She showed us options and explained all the features to help us make the right choice
Bought a table here 2 1/2 yrs ago along with $5,000 worth of other furniture. The table has broken in the same place twice. The first time it was within 30 says of purchase so they gave us a new table. The warranty plan that we purchased is crap and the technicians are dishonest. They also don’t cover the broken part we need. I called and spoke with a female manager at this store who said she would try to help us but she never called me back. Called and spoke to another manager. His solution was to send me a part diagram of the table so I could open the table (and hope it doesn’t completely break while doing so) - and find him the part I need. I could then purchase the part and pay more money for a furniture repair company of my choice to come put the parts on... still with the risk of the entire table breaking upon opening it. So, this is why I don’t recommend this store: bad quality furniture and customer service. Thanks for nothing.
Great customer service, they really helped us get exactly what we wanted with out having to compromise. Highly recommend Ashley Homestore and Linda!
We worked with Linda and she was awesome. She knew what we wanted but it ended up being slightly out of our budget. They were able to work with us and we were able to get exactly what we wanted at a price we were comfortable with. Highly recommend, and then some.
Great experience. Lisa magnificent and classy. Def would recommend
Susan was great! She was very patient and accommodating in assisting my furniture purchases! Susan went above and beyond but also gave me space to think through the process.
We love Ashley furniture! They are always so helpful and we love our furniture!!
Darren was very helpful and informative. Lots of beautiful furniture.
Great service!! Linda was very helpful and knowledgeable when helping us pick out a new couch! Ask for Linda!!!!
Sales staff, namely Patrick was incredibly helpful and easy to talk to. Prices are great.
Was ignored for the first fifteen minutes we were there. Once acknowledged, Denise was very helpful and friendly.
Our sales woman Susan was great, she was incredibly helpful and no pressure! Definitely coming back!!
Long term review. It's been less than 2 years since we purchased our livingroom set. All power reclining leather sofas. Their quality thus far has been strongly lacking. All of the furniture has completely deflated to the point you can actually feel the wooden sub structure within the seat. We're not high use individuals. I work over the road and the lady works full time. So we're well below "typical use". And that warranty that they push so hard. The cushioning of the furniture is only covered for 1 year. They sent someone out at one point who was supposed to come back with more fill so I was told. Never happened. It's severely disappointing that you go somewhere and spend $5000 on couches and they don't hold up beyond roughly a year. They used to be super comfortable... not so much anymore.
Despite the computer delay due to weather, the salesperson was outstanding and helped with everything I would highly recommend this store to anyone.
Lisa was very helpfull and patient with us in deciding which table would be best for us
Very helpful and informative!
Very helpful staff that made sure we were taken care of, our budget was in mind and all our questuons were answered.
Great store great customer service.
Marjorie was a huge help! She answered all our questions and helped us get the most for our money. We would recommend Ashley HomeStore and seeing Marjorie for your home needs.
Bought furniture for a new house and have gone back several times to get more pieces. Friendly people and great products!
Linda helped us with all our questions and made the purchase easy and quick! We recommend using Ashley furniture!
Linda was attentive, helpful and pleasant.
Always helpful, always a real pleasure to work with Marjorie S.
Very patient and dedicated service person. Thank you Susan C. for taking time to make sure we were 100% satisfied.
First time in Kenosha.. very welcoming employees.. greeted by Marjorie and she took it from there.. we ended up buying a new sealy bed (finally ) and a new living room set. Great place, HUGE! To shop for everything you need. Serena was great too! Very happy!
Patrick was very helpful and efficient, not overwhelming. Would definitely recommend Ashley Furniture.
We just bought a new sectional for our den and as always the sales person was wonderful. We buy all our furniture from Ashley’s and will continue to do so .
Great Staff, Great music playing in the background while you shop.
Great customer service and beautiful furniture
So we came to shop for a living room staff the staff was amazing! Patrick, Susan, Serena all very helpful, friendly and professional went above and beyond to meet our beds! And yes we found a beautiful living room set coming back for a dining room set! Thank you Ashley Staff !
Love this store!!! The showroom is beautiful, the staff are genuinely friendly & helpful, and the prices & financing can’t be beat! This is my go-to place for home furnishings!
Came in to purchase a bedroom set and Linda was extremely helpful! She was very knowledgeable and explained everything in full detail. Beautiful furniture at great prices!
Beautiful store I must say first off! We came with money in hand ready to shop for an ottoman and recliner..walked around for 25 minutes nobody greeted us or seemed interested , as a matter of fact one salesman rushed past us when the door opened to greet an oncoming guest...things that make you go hmmm 😩quality of stuff I have to say was gorgeous.....we left without a purchase
Had a great experience shopping for furniture there! Very helpful staff and reasonably priced! Definitely would go back!
We were going on a trip and our bus caught on fire. We went to Ashley Furniture and sought shelter, the employees there treated us with great hospitality and offered us water and other snacks. We were very pleased with this experience and we will definitely come buy some furniture in the future.
The employees seemed to have no idea what they were doing. We asked questions about a couch and the lady just picked up the info card off the table and read it to us. We had already looked at it and didn't need her to read it to us, we needed her to answer our questions. After picking out the sectional the lady asked us several times what parts of the couch she needed to order, but that's not our job to know. We pointed out one of the options on the info card and she should have been able to do the rest. After putting the order in she wanted to run back to the info card to make sure she ordered the right one but then after double and triple checking told us she ordered the wrong one and had to redo it. Finally she got the order correct and asked for payment. We paid then after looking at the receipt realized she never put on a 25% discount the store had for New Years. If we didn't see this on the receipt we would have over paid close to $600. The card was already charged so at this point we had to be brought up to a financial advisor of some sort who gave us our refund. The advisor was very kind and quick (she's the reason there's 2 stars instead of 1). As long as the couch comes when we were told it would, we are happy with how quickly they deliver. Over all it was a hassle and the employees need to be thoroughly retrained or replaced because they have lost a return customer because of the hassle.
Had a loveseat and couch delivered today. Delivery men did not have the right tools. My wife let them borrow from my tools, now it's gone. On top of that the feet on the loveseat are on crooked. I'd fix it but they took my tool! What a joke.
Gun free zone.. lol, knife free zone too. No thanks, turned around and walked right back to the car!
Linda did a wonderful job selling me a bedroom set. She has definitely shown her experience in interior design. She was welcoming and came off genuine. Well done
I purchased a sofa, love seat and recliner from Ashley HomeStore. This set was reasonably priced and met my under $1,000 budget. It is perfect for the space I have it in, and is quite comfortable. Sales staff was knowledgeable and professional, and they offer you a window of delivery times, which they confirm with you prior to delivery. All items fit nicely through standard sliding glass door, which I was concerned about. Set up was quick. The only concern I have is about the microfiber and how to remove minor stains. Other than that, I am overall very pleased with my new living room furniture.
A great shopping experience. Darren was great, showed us all our options and we feel great about our purchase of our new mattress.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
