Ashley Store + Outlet | Madison, WI 53704

Sales people here are pushy and condescending. Three sales people bee-lined for us when we enteredWhen we got to the other side of the store had to tell a fourth sales person "just browsing today, thank you" FIVE times, he just continued to ask questions and follow us around until we just walked away quickly and left the store as he was not taking the hint that we wanted to be left alone. In a past visit a sales person acted like we were stupid when we asked if they had a metal mattress frame in stock, he laughed and said "no we don't just keep them around". He also smelled very badly of body odor. It is bizarrely unpleasant to shop here

Brian Yeatman was very calm and took the time to show the different options available for a couch set and a dinner table set. There was no pressure tactics used and we were comfortable making a selection. He was very knowledgeable about the products displayed in the store.

The overall customer experience was great! I worked with Seth on purchasing a living room set. This was an easy process & Seth did not pressure me to purchase additional furniture that I didn't want.

We recently purchased a new dining room table 4 chairs and a bench. Upon delivery, we identified one of the chairs was damaged. I was told I needed to call in to Customer Service. I spoke with Alex who insisted that it was not their policy to do an exchange even though it was a brand new chair. He needed to order the part that would arrive in 2-3 weeks and the repair would be performed. Here we are, 5 weeks later, no part, broken chair and noone seems to know why there is such a delay. Very poor customer service considering the price I paid for new furniture. I did not pay for a chair that needs repaired upon delivery. When calling in to check on the delay I spoke with someone who suggested an exchange, then upon calling in a 3rd time, we were back to that not being an option. Seriously! How if the entire product was delivered in 2 weeks am I waiting 5 weeks for a replacement part (the entire back of the chair) and no one knows why. Poor customer service and damaged product!

We had an awesome salesperson-Kay. We were looking for a particular set, unsure if we were going to get a couch and love seat or chairs. I would of loved to get the couch and loveseat but my husband wanted his recliner and we didn't think we could fit all 3 in our condo. We currently have two recliners and a love seatMy parents bought this set last year and we really like it so when we went to the Ashley furniture store on the East side of Madison I gave her a copy of my parents receipt so she could look up the furniture and see if they had this style on the floor. They did so we were able to sit in this furniture and others to compare. We looked at several styles and came back to this style. As we are leaving for a trip out of the country in 8 days we set up our delivery for when we return in three weeks. At that time I will add the delivery experience.We are a little out of the service area so it cost us almost $100 more for the delivery charge. Because the couch and chair both need to be plugged in we purchased for $249 a battery pack so we didn't have cords across our living room floor. We also purchased for over $300 the extra 4 year warranty that if we don't use the service after 4 years we can get the $ spent on the warranty back in in-store credit. We had a great shopping experience. We had purchased our current living room furniture from Ashley on the West side 6 years ago and the furniture has held up wonderfully so I do t anticipate having to use the warranty but got it because of the electronics o. The furniture.

Walked around with my wife for an hour, no one talked to us at all, we were looking for a queen mattress set. This is on a Wednesday afternoon with no one in the show room. Retail staff just chatting away by themselves, other couldn't be found.

Called Ashley Furniture/Appliance Furniture to repair our couch at the beginning of November..They gave us a service date of 02/01/22 before noon. My wife instructed them to call my phone or her son's phone, as she would be at work and unable to answer her phone.. They called her phone never once tried my phone or her son's phone.. I work 16 hour shifts for the State of Wisconsin..so I value my sleep.. When my wife finally got a hold of someone at Customer service they refused to come out and fix the Warranty work until the 24th of March..another 50 days..do not buy anything from Ashley Furniture..they fall short of their promises and make you sit on broken Furniture for 6 months..Jason Vinz

I am really happy about the service I received at the east town store from Myles he was very knowledgeable I went in for 1 thing but ended up wanting 3 I'm just a little disappointed nothing I wanted was available until the end of May& it's just March31

Drew is great to work with. Very helpful, transparent and has great product knowledge!!

We have had a HORRIBLE time with this store. We placed an order for over $2,000 with this store in May. When our furniture was supposed to be delivered on June 17, they called my boyfriend who was at work and unable to answer the call. They did not take the next step to call me, which we gave the sales rep my phone number for this exact reason. Therefore they did not deliver our furniture and delayed the delivery for two weeks. The day it was supposed to be delivered the second time they told us they had staff issues and it would be delivered the following day instead. When the delivery finally came, the wrong chairs were on the order (placed by the sales rep). The boys (they were young) that delivered said they could only walk through one door, so they dropped three large boxes weighing over 100lbs each in the stairwell of my apartment complex. So instead of waiting for my boyfriend to get home from work to help move them, I was forced to move them by myself because they refused to walk 5 more steps through a second door to place the packages in the lobby. Then, when I brought the furniture up and opened the boxes, our tv unit had chips in it and our kitchen table had no legs. We were told a new table would be sent basically a month later. So I&'ve had a large box taking up my entire kitchen floor because they won&'t come pick this one up. During this process the sales rep had horrible communication. Would tell us he would call us Monday and by Friday we never heard from him. The manager of the store finally got in contact with us stating that he could only offer $150 discount for our troubles (we negotiated and he said the most he could do was a $200 refund and $50 gift card). We then found out that when our new table Was going to be delivered they still wouldn&'t have our chairs for us. So now instead of a box on our floor we&'ll have a table that we&'ll have to stand at to use for a month. We decided we don&'t want to deal with that so we would return the table and chairs and take the negotiated $200 refund. The manager said the refund wasn&'t going to be applied if we returned the table and chairs. As if the return was compensation enough for our issues. We are beyond disappointed in this store and their lack of customer service and decided we would like to cancel our entire order. We have not heard from the manager. Still waiting to see what happens with this. But all in all, I would NOT recommend this store.