Ashley | Madison, WI 53704

Timo was our salesman at the Madison East location, he was super friendly, genuine and took his time making sure my boyfriend and I found the perfect sectional. Oftentimes because we are just hitting our 20’s people don’t take us seriously about making big purchases or treat us like we have no clue what we are doing. Timo never made us feel like that, I did most of the talking as I’m more outgoing than my boyfriend but he made sure we were both well informed. We bought a beautiful new sectional as well as a rising top coffee table to go with it. Very personal and professional, we even got to talking about our fur babies (my favorite subject lol), the experience was so genuine and we are so excited for our furniture to be delivered!!

Very knowledgeable sales person (Lucas M). Polite and non-pressuring. Will ask for him again and highly recommend him.

The first time walking into the store staff was nice and allowed us to look around. My partner and I are not making final decisions at this time but he needed to see what I picked out from looking online. We went back this past weekend to purchase and the staff was rude. My opinion on what my house should look like is my opinion. If I want a daybed then that's what I want. Both associates got irritated that the bed was online that I was thinking about ordering. Yes, I understand the purchase is made online (hence online only) but we need mattresses for it. Is it not the same company? Then my boyfriend said "they must work on commission." Yup. We ended up buying a queen sofa sleeper but the staff is not as nice as you'd think. I was so happy to get out of there. Thank God for delivery.

No hovering! Salesman waited for inquiry of different products. Salesman was patient and helpful.

It was a very good experience

I had an awesome, patient salesman. I went two times before purchasing and he was excellent. Really knew his stuff!! After deciding on furniture things went down hill. Salesman didn't order some items and didn't seem concerned when brought to his attention. When I added end tables to the order it extended time to order tio arrive. It was like he got the sale and now wanted nothing to do with correcting attention. Lynn Hitt in the office was the one person that cared about the customer. She worked with me to straighten things out and without her I would've been on hold for any type of Customer Service. She is an extreme asset to Ashley Furniture. Unfortunately I will not be shopping at Ashley anytime soon!!!

Lucas Moore is our go to salesperson. He spent a lot of time researching the particular refrigerator we wanted and found it for us. Once again we're very satisfied with our experience.