Ashley Store | Madison, WI 53704

We found furniture that we were interested in. The salesman was very nice and applied multiple discounts. We told him we wanted to go home measure our space and think about it. He suggested we put our credit card on file, so we don't have to come back (we live a hour away). We agreed to do so and when it was all said and done he handed us a receipt for the full price of the furniture along with other paperwork. On our way home we looked through the papers and realized our card was charged. This was not how the salesman explained holding the credit card was going to go. We asked if we cancelled the order how that would work. He said simple call tell them you don't want the furniture and done deal. I called two days later and canceled the furniture. They said it will be a couple days to have the money put back on my card. I called 6 days later to cancel the furniture they said it will take a couple days to put the money back on my card. I called 5 days later to cancel the furniture. I am currently waiting for a manager to call me back.

James Blandin was a great help. So happy he said hi

Worked with Edgar to purchase a couch. He was very knowledgeable and willing to help us move different pieces together so we could really visualize the set up. Definitely gave us space as we browsed but was there to answer any questions when we had them!

I’m not happy with Ashley furniture. When we bought our furniture a few years ago we added on a furniture protection plan that covered over and beyond what a extended warranty covered. One of them being pet damage. We decided to spend the extra 400.00 because we have 2 dogs. I would have never added this extra cost if I knew it wasn’t covered. Well my dog slid on one of our sofas and ripped the seat. I called right away to get this fixed and they call me back today stating that is not covered. Like WHAT!!!! So I guess the sales women gave me a bunch of bull to get a extra sale. How disappointing, and will probably never go back to this store again. This is why I really have a hard time with buying from stores that work off commissions only. I have never had a good experience with people who are trying to make money. I get why they need a paycheck, but don’t lie to your customers.

Great customer service! I bought something from them and when I had an issue they helped me out. No excuses or run around They really care about customer satisfaction!

Friendly, knowledgeable and very accommodating. I always have a great experience when shopping at Ashley.

James Blandin was very knowledgeable and friendly. He didn’t rush me into buying the first that thing I saw. He took time to help me find the perfect dining room set for my family. He also had a lot of patience with my 7 year old son, who was asking a million questions and wanting to test out every couch and bed lol. It was an overall great experience and I hope to make my next purchase with James as well. (I have been to many different furniture stores, including another Ashley store, and I have never received such great service).

I found the recliner I liked at Ashley. The Sales associate was great! He sold it at the price that I found it advertised online. The delivery method was great too - I could track the driver and knew when they would arrive. The delivery people all did a great job carrying it inside and up the stairs, and then assembled it and made sure it worked properly. Thank you!!

Pricey,outlet store closed w no sign of reopen,hours not as listed online