Ashley | Madison, WI 53713

The men who delivered my couch are my heroes! It was too long to fit in the elevator so they carried it up three flights of stairs, and they did it a great attitude! I couldn't believe how joyful and kind they were.

Jenny was amazing and helped us with everything! Super knowledgeable and sweet and got us a great deal!

Got a great deal on the furniture we liked. Ashley agreed to warehouse our purchase for 3 weeks since we are building and not quite ready for the items. Great sales staff, couldn’t be happier with our experience.

Tatjana was very nice. However, the moving people I spent a lot of money on were rude and complaining about the couch I bought for them to deliver was too heavy and too slippery. Not only that, but the couch came broken. Ashley texted me setting a date for 3 months in the future to have service done. Not a great experience at all.

Buying furniture and appliances can be stressful and daunting. I purchased a house full of furniture from Ashley furniture. I worked closely with Randy Arp and he was able to make this process painless and even enjoyable. He is extremely knowledgeable and professional. It was a great experience and Randy was even able to help with extra savings. Thank you Ashley furniture and Randy for the superb furniture purchasing experience.

I (we) visited Ashley Furniture in Madison WI last Sunday. We were greeted by a very pleasant salesperson (Jennifer) who was helpful in finding what we went looking for and helped us through the purchase process. Our experience was quite good and successful, we enjoyed our experience.

Rude uppity salesperson

This is, without question, the worst business I've ever dealt with. I initially ordered a mattress over a month ago, and was promised delivery about two weeks later. That delivery date has been pushed back several times, to the point where they're now claiming they'll deliver in two weeks, a month after the initially scheduled delivery date. Not only that, but they've actually scheduled delivery multiple times where they will let me know they are planning to deliver on a given day, and that I need to make sure to be home from work to accept the delivery. Then, on the day delivery is supposed to happen, they send me continuous updates that the delivery is coming. At the end of the day, they let me know that the mattress never existed, and delay delivery again. So far this has happened twice. Contacting their customer service line, when they even bother to answer calls, will lead to you sitting on hold for a half hour until you reach someone who will inform you they can't help and then try to hang up as quickly as possible.

3 stars due to the experience receiving our items, not the staff. Everyone we worked with in store or on the phone was great. We ordered a kitchen table and chairs which ultimately took about 6 months to receive. I understand Ashley can't control when they receive items from their distributors, but it was frustating that every time we set a delivery date we'd get a call a few days before with another delay. Pleased with our items but it's not reasonable to wait half a year.