Ashley Store & Outlet Madison, WI

Alex gave me a quote that was above and beyond below the asking price

James was super helpful in our chair/couch search - found exactly what we were looking for without hovering / pushing too hard.

Great service Alex

Alex was great help. Helped me find a bed room set.

Alex was a great help in finding the sofa and options we were interested in!

Chris went above and beyond to help us find the perfect living room furniture and dining room table! We had a lot of wants when it came to picking out the right furniture for our home and Chris was able to piece everything together exactly how we pictured! Thank you for everything Chris! We will definitely be back

Blake was amazing. 100% would recommend going through him.

(Translated by Google) Cindy Ruiz is a talented salesperson and kind person. She helped me with my apartment furniture. I'm very happy to recommend her to my friends. Thank you for supporting her as a salesperson and appreciating her as a hard worker. (Original) Cindy Ruiz, es una persona que tiene talento para vender a las personas y amabilidad. Ella me ayudo con mis muebles para mi apt. Estoy muy contenta para recomendar a mis amistades. Gracias por el apoyo que le den como vendedora y la aprecien como trabajadora.

Cindy Ruiz helped me get my furniture. She is very helpful, and was a wonderful help. I asked her alot of questions and she answered all of them. I love her attitude and how she was ready to help me as soon as I came in.

I had such a great experience at Ashley Furniture! The store had a HUGE selection, and everything was organized and easy to browse. The manager, Chris, was incredibly helpful — he went out of his way to answer my questions and made sure I found exactly what I was looking for. He was super patient and really seemed to care about making sure I was happy with my purchase. I left feeling confident in my choices, and my new furniture looks amazing in my space. Highly recommend checking them out!!

Cindy was very helpful! Great customer service!

Marcus and Myron were very professional, proficient and friendly! Great service!

(Translated by Google) Cindy Ruiz, what can I say about her? A good salesperson who strives to please the family with whatever they need for their home. She's very kind, dedicated to her work and to the well-being of the store as well. Keep it up. I hope you'll reciprocate. Thank you. (Original) Cindy Ruiz, que puedo decir de ella una buena vendedora con el fin de buscar el agrado de la familia para lo que uno necesita en su hogar. Ella muy amable, dedicada a su trabajo y el bienestar para con la tienda también. Que siga así. Espero le sepan corresponder . Gracias

Love this store, they have a huge selection of everything you can think of and the staff members are so attentive and knowledgeable! Great experience with Dannie specifically, I will be back!

We needed a recliner and desk chair for a disabled young man in our care. We were helped by Parkis who listened carefully to our needs and whose recommendations were spot on and within budget. Ashley is huge with a lot of selections. Parkis made it feel like a friendly small hometown experience. We got exactly what we needed and were made to feel special. Thanks Ashley!

Chris the manager was amazing with helping pick out the right dining set and living room set. He broke down how financing would work and the benefits on it which was helpful. This wasn’t your typical salesman type store but more consulting and guiding. We will be back!

This store was beautiful and clean. The service we received was outstanding! Thank you Chris you made our shopping experience stress free!

My salesperson Parkis was so helpful! He took the time to learn about my back issues and had me try a few different mattresses.i was able to find the one that felt perfect! He was so professional yet kind and patient! I so very much appreciate his guidance and I love my mattress! I have recommended him to my friends and will definitely seek him out for my future purchases!

Thank you for getting us approved for financing, i highly recommend Cindy! got past the rest to the best!!!!

I found everything I needed with Cindy Ruiz, she was very helpful!

Had a wonderful experience with Cindy Ruiz.

I went in tonight looking for a living room set and I found a wonderful salesperson by the name of Cindy she helped me get financing I highly recommend her make sure you go in there and ask for her you won’t regret it

Cindy Ruiz West store she is nice and friendly! Helping me with have a new furniture. Thanks for being nice person.

I received the most wonderful service from Cindy, She helped me and my brother pick out a furniture set for our mother.

(Translated by Google) Cindy Ruiz excellent treatment, very good (Original) Cindy Ruiz excelente trato muy buena

(Translated by Google) Cindy Ruiz excellent treatment, very good (Original) Cindy Ruiz excelente trato muy buena

Clayton God by was awesome! Very helpful, polite and honest. Shop here and ask for Clayton!

In working with Mike Terry when looking at mattresses, he was focused on our needs. He addressed our concerns and guided us to a mattress that works for our us. Very professional.

Highly recommend Julica! So attentive and knowledgable!!

We bought a mattress with Mike Terry and he was super knowledgeable, walking through a process to help us find the right bed. Thanks Mike!

Julica was extremely helpful, great experience 10/10. I highly recommend her!

(Translated by Google) Cindy Ruiz's experience with Ella as a salesperson has been incredible. Because she is not only a salesperson, she is an admirable person as a human being. She sees not only the interest in selling but also offers the customer the best service. It sells you something that is good for you depending on your needs. And the sympathy that She has is unique. I recommend it to my friends. Cindy is loved by her clients. She is an asset to Ashley. Hoping that she continues to move forward and that she is valued as she deserves. Thank you (Original) Cindy Ruiz la experiencia con Ella como vendera ha sido incredible. Porque no solo es una vendedora, es una persona admirable como ser humano. Ella ve no solo El interes de vender sino también ofrece Al cliente la mejor atención . TE vende algo que este bien para ti depende tus necesidades. Y la simpatía que Ella tiene es única. Yo la recomiendo con mis amigos. Cindy SE da ha querer con los clientes . Ella es una pieza valiosa para Ashley. Perando que siga adenlante y que la valoren como Ella SE merece. Gracias

Delivery drivers were polite, efficient and friendly.

Devon and Lovell were an amazing team. They came in and set my base up fast and effcient.

Devin and lovell they did a wonderful job I really appreciate them they were awesome and they got me all set up and I'm going to have a good night sleep tonight

A very silly issue but I needed the cord plugged into the bottom of the chaise and could not figure it out. Thought the chaise had to be flipped over so asked Ashley to send someone over. Devon and Lovell arrived within the time frame and were very friendly and fixed the problem quickly.

Devon and Loveall were awesome! So professional and friendly (though Devon’s a Celtics fan!). I’m so happy that they were the ones to set up my beautiful new furniture as they arrived on time despite our all losing an hour this weekend. Would definitely recommend their services to one and all. Thanks, Ashley!

Cindy was a greatt sales associate she was very helpful with my questions and also helped me pick out a living room set

Cindy was a very great help and I loved her service!! 20/10

(Translated by Google) If you want to be well taken care of, consult Cindy. (Original) Si quieren estar bien atendidos consulten a Cindy.

When I went to pick up the couch I just bought it was broken and I had already rented a u-haul to go pick it up. I then had to wait another 2 weeks with no couch until I could get a new couch. My account manager was on a 4 week vacation and I could not get ahold of his boss to communicate any of this. In addition a sale came up where my couch was on sale before 30 days of my purchase. Which per the contract that I signed I should have been refunded the difference. BUT because I email my account manager who was on vacation I could not get the refund. This has been a horrible experience and I would not recommend anyone except Tatjana.

Poor customer experience. Watch out! I was mislead on delivery of items twice while also receiving damaged goods during delivery. First, I purchased the bedroom set on a Saturday. The Sales Rep indicated that the items were all in stock and that they could be delivered that Wednesday. That sounded all great except I received a call from Ashley that Monday telling me the items were not available and were back ordered. The soonest I would get them would be the following Monday. Monday comes and the items were delivered except the rails on the bed frame were damaged during delivery. While on a call with one of the delivery guys standing next to me and talking to an Ashley rep over the phone, the rep indicated that there delivery times were a week out. I asked if they could be delivered sooner considering the circumstances and he indicated that they would accommodate my request and said they would have them delivered by Wednesday that week, 2 days later. Then I get another email indicating that the items wouldn't be delivered until Friday. Again, being mislead that the items would be delivered by a certain day, only for them to later change it to a later time. Not only were my items not complete and delivered new, but I had to deal with not once, but twice being mislead on delivery. Poor experience.

Devon, Lovell, and Joe were amazing! Super fast and amazing!

Devon, Lovell, Joe! Fast and great service

Our purchase experience with Parkis was exceptional and the delivery guys, Devon and Brandon, were the friendliest delivery people we've ever encountered. So kind and caring 🙏🏼

Devon and Brandon delivered/setup our couch quickly and efficiently! Nice guys too 👌

Devon and Brandon did a quick thorough delivery!!

It was such a good buying and delivery experience. Super quick, efficient, great service! Shout out to Devon, Lovell, and Joe my delivery folks!

Devon, Lovell, and Josh were great with the delivery.

Smooth shopping experience. Mike was excellent.

Cindy Ruiz was great got us approved for financing. Come ask for her she is the best.

Happy with our purchase and the delivery team lead by Brandon demonstrated excellent customer service!

Two new sectionals delivered and assembled on a Sunday morning ✅✅ Devon, Lovell and Jesse did an outstanding job from start to finish!

Devon,Lovell and Joe was very nice got the delivery done fast. Thank you :)

Julica was very helpful and understanding of what my budget was and very pleasant to deal with , Pleasant transaction with our new mattress will be back in the future for furniture . Thanx .

Adrian is a very good guy, he helped me with everything, walked me in Ashley store and explained everything about the questions that I had about the furniture and he was patience. He is a very good guy to work with, Thank you and I’ll be shopping again.

Very nice store and very friendly staff. Had a great time and would recommend to others!!!

Devon and Trey did a great job. Madison’s best.

I recently used Ashley Furniture, and I was seriously impressed! Huge shoutout to Devon, Lovell, and Ken—these guys are absolute pros. They’re not just movers, they’re a dream team! Super friendly, professional, and incredibly helpful, they made the whole process smooth and stress-free. They work fast and efficiently while paying attention to every detail. If you’re looking for a reliable furniture company, Ashley Furniture is the way to go—especially thanks to amazing guys like Devon. I’ll definitely recommend them to my friends!

Very friendly, extremely knowledgeable and professional. 10/10 experience

Devon Lovell and Ken did a great job assembling my couch. They arrived ahead of schedule and were very quick and tidy.

Devon and the guys provided an amazing delivery experience of our Ashley table and chairs and Nectar bed. They explained everything and were very personable. Best delivery experience ever!

Devin, Doug, and Jesse were great

Everything was great from start to finish! Our salesperson, James, was very knowledgeable and helped us find exactly what we were looking for. Furniture was delivered ~2 weeks early, which was a nice surprise. Delivery from Carson and coworker (name slipped my memory) was very professional, set up was quick and they were so nice! Thank you for a great experience.

We’ve been very happy with the mattresses we’ve purchased from Ashley. Delivery was great, especially Brandon and Lavalle who were prompt, friendly, efficient, and didn’t wake up our toddler! Thanks!

Derek and Marcus were excellent. Friendly and professional.

Driver and helpers were very polite and accommodating. Took all wrapping and made sure recliners had clearance and were plugged in before leaving. Brandon, Joe, and Doug were great.

Devon, Lavelle and Joe did an excellent job delivering the furniture. They took great care!

Devon, Lovell, and Joe were all very helpful and fast

We have received the most amazing service from Tatiana who helped us buy items for my mom's new apartment. We had specific items that we needed quickly and she was professional, knowledgeable and resourceful. Tatiana was a pleasure to work with. Our amazing experience didn't end there, Devon and Lavelle delivered the furniture and were kind, fast and very helpful. Thank you to all for making this experience excellent!

Devon,Lovell and Nick did an amazing job thank you for your service

Great place when everything goes well, if you have an issue getting a hold of someone is impossible. Three weeks of calls and voicemails with no call backs or email responses. Manager apologized and said he would send a follow up email which he also forgot to do. Went to go ahead and cancel the order and get a refund to take our business elsewhere and that was an even larger headache. Absolutely unprofessional level of communication, I’d rather pay more elsewhere and be able to talk to someone.

Great delivery from Devon and Doug. Awesome customer service as well!

I had Brandon Devon and Lovell deliver a table and 6 chairs. They were great!- professional, friendly, and did a great job at setting everything up. They were also very considerate when I told them a toddler was sleeping upstairs. Highly recommended!

Devon, Branden & Lovell done a great job, very friendly. They deliver my bed with out any damages to my home and assembled very well in a quick time. I liked the service very well.

Brandon, Devon and Lovell were great!

Exceptional Service – Highly Recommend! I had the pleasure of working with Edgar while furnishing our living room, and I can’t speak highly enough of the experience. From the moment we walked in, he was incredibly patient and attentive, taking the time to show us a wide variety of furniture options in different styles. He really listened to our needs and helped us narrow down choices that fit both our space and budget. What really impressed us was how much effort he put into explaining all the different payment options available, ensuring we understood everything before making any decisions. We never felt rushed, and he made the whole process feel easy and stress-free. It’s rare to find someone who is both knowledgeable and genuinely helpful, and I’m so glad we had Edgar guiding us through the process. We ended up with the perfect pieces for our house, and it’s all thanks to his expertise and dedication. Highly recommend!

Connor and his team did a great job at delivering our bed and couch. Would highly recommend!

Devon and Doug were extremely professional. Thank you both for your quick arrival (before the estimated time!) and professional attitudes. Sorry for the steps! You guys were champs!! 10/10 would recommend.

Everything worked smoothly. Devon and Doug did a phenomenal job with delivery. Completely satisfied.

Installation service was great. Devon and Doug were polite, courteous, answered my questions and worked quickly.

Devon and Brandon were prompt, communicated well and very friendly on my delivery. I was very appreciative of their service.

Devon and Lovell were excellent! They were patient with all my questions and provided exceptional customer service! It was the first time I have ever purchased a furniture set so they help me find the best place for the items I ordered.

We loved our experience at Ashely’s. Our salesperson, Al, was fantastic! We came in not knowing what we wanted, and he helped us so much with finding our next couch. We came in not knowing if we were really going to purchase something, but we felt like we were getting the best deal and the best couch after Al showed us around. He is a very nice and genuine guy who will make buying a couch a surprisingly fun experience- I highly recommend going to Ashely’s and asking for Al!

Very happy with today’s delivery! Love my new sectional and the delivery team was great!

Delivery driver Lovell was courteous and attentive and my furniture was handled carefully.

Brandon & Joe did an amazing job with delivery & setup

Connor and Tyler delivered our furniture fully intact!

Devon, Brandon, and Lovell were all super nice. They were efficient and knocked it out in less than 10 minutes.

Awesome experience with purchase and delivery of our new beautyrest black mattress and base. Devon, Brandon and delivery crew were courteous and efficient. Would definitely return for another purchase and delivery.

Brandon & Joe delivered my new couch today! They were very nice and got everything in quick and easy. Highly recommend!

Devon and Doug did an excellent job.

Extraordinary service at both the store and delivery. Martha Schurch was extremely knowledgeable and pleasantly helpful in guiding me to the right sofa at the right price. Devon and Doug just delivered my new sofa with skill and patience. My entire experience has been stellar T I highly recommend Ashley.

Easy shopping experience with Mike as our salesman and the delivery was fast and efficient thanks to Brandon and Christian who were very professional and polite.

***SCAMMERS*** Bought a couch and delivery for the couch. Turns out the manufacturer of the couch has a minimum door width that the couch can fit through. Sales people and delivery people have access to this measurement. However, our sales person did not think it necessary to disclose this measurement to us. Our salesman did tell us that a day or two before delivery someone would come to our house to measure the door. This did not happen. When the delivery people arrived, they measured the door and left within 10 minutes. They did not take anything out of the truck or make an attempt to fit the couch through the door. They simply told us about the manufacturers minimum width and left. We then found out we would need to pay a 20% restocking fee. When we called to dispute this on the basis of we were not made aware of the minimum door width, and the measurement person never came to measure Our sales person was apologetic however management told us “it’s not my fault you live in an old house” they were rude, unprofessional, and misleading. You buy from Ashley you make a deal with the devil

These guys—colton & Marcus(?) were phenomenal. Definitely hard workers & made sure everything was satisfactory before they left. Great guys

Marcus and Colton were so nice and friendly and knowledgeable and took great care of our home while bringing us our new bed. They did what we couldn’t. Bless their little hearts.

Our experience with Ashley was fantastic!! Dustin was so helpful in picking out our furniture! When came time for delivery, Marcus & Colton were aces getting things set up and looking good! Hats off to ya! 😀👍🏻

Devon, Tyler, Lovell were amazing. Quick, professional, and great communication.

Had the pleasure of working with Martha and Adrian when shopping for a sofa. Very knowledgeable and helpful in selecting the right one, no pressure at all. Martha was able to get the delivery set the next week. The Ashley chatbot kept us informed on the delivery. This morning Devon, Tyler and Lovell arrived with the sofa. Very professional and courteous. Took a bit of their expertise to get it inside but always pleasant. What a pleasure it's been working with Ashley Furniture. We will be back for any other future needs.

Devon, Tyler and Lovel did a great job on delivery. They were professional, efficient and friendly. Thank you for your great service!

Absolutely awesome service from Devin, Lovell, and Tyler from Madison West. Professional, on time, and delivery with a smile even in the cold weather. Will definitely shop at Ashley again -experience from store to dining room delivery was exceptional.

Communication on delivery day was top notch. Brandon, Christian, and the other guy (sorry we both forgot your name) were absolutely the best. They were efficient, worked well together, and gave us white glove service. We had anticipated we would need to dispose of cardboard and the such but to our pleasant surprise, they took care of it all. We couldn’t have asked for anything better! Thanks so very much!

Brandon, Christian and Doug did a great job setting everything up. They were quick, and did a great job. Thank you!

Brandon, Christian and Doug did a great job ensuring the setup was how we wanted. All were friendly and willing to reconfigure as needed.

our salesperson, Isaiah Oswald, was great, very helpful and knowledgeable. Made the shopping experience fun, enjoyable. Did not feel pressured or rushed to make a purchase.

Salesperson was knowledgeable and helped us get a good deal after listening to our needs. Delivery team of Devon and Lavoll were friendly, listened, and helped us create a beautiful functional living room. A terrific experience!

Brandon and Joe just dropped off our new mattress. Everything was great! 5+ stars!

Derek and Marcus were here on time, they were professional and friendly. The delivery went very smoothly. Thank you!

Devon and Lovell were wonderful! So kind and quick at delivering and setting up our bedroom set!

Devon and Lovell did an amazing job delivering my new couch with ease! they were both the sweetest people, maybe one day you’ll get the chance to run into them too!

My delivery came today and had Devon and Lovell as the delivery personnel. I just have to say that they were extremely professional, polite and respectful. Ashley Furniture, please hire more folks like these guys. Thank you Devon and Lovell

Devon and Lovell were super friendly and efficient with their delivery and assembly. Appreciate it!

Love our new furniture. We had it delivered and set up - Devon and Lovell did an amazing job bringing it all in and putting it together.

These guys are awesome, called ahead, were early, polite and knowledgeable in assembly and operations. Very satisfied with their service. Love the furniture as well!

Couldn't be happier with our new sectional sofa. Everyone who helped us was great to work with. Extra shout out to the delivery guys... Brandon, Christian and Joe. They were awesome! We will be shopping at Ashley's for our next furniture purchase.

Devon and Doug did a great job with bedroom set delivery. Very efficient and kind!

Devon & Lovell were personable and reliable. I trusted them to get the job done and they are two reasons we will shop at Ashley in the future!

I can’t express how impressed I am with my whole experience at Ashley Furniture. I just moved to the area and needed to furnish my new apartment. Tatjana was amazing and helped me find everything I needed. She worked her magic to get it delivered in record time and communicated with me every step of the way! Devon and Lovell delivered my furniture today and they shared the same outstanding customer service. They were just as professional, had a positive attitude, efficient, and made sure the next steps were discussed. What a remarkable group of individuals you have on your team! Looking forward to my next purchase.

Eddy and Chris did a great job!

Cindy Ruiz was a life saver. Amazing service. Was able to get our transaction done despite some hurdles. Outstanding experience. Would rate 6 stars if I could!!

Devon and Tyler were amazing!

Great shopping experience with my salesman Jaden for my new sofa. Delivery guys, Derek and Marcus, were great too. Really pleased with how careful and quick they were setting the sofa up and how they made sure every single feature worked before they were done.

Edgar helped us, he was very kind, and very patient. He didn't pressure us, and listened to our budget and needs. It was our 1st time buying a living room set. We will be back.

We came in to look for a couch and loveseat. Edgar greeted us with enthusiasm And started asking us questions on what we were searching for. He had picked up on our style and wants right away. He wasted no time pointing out options. He was detailed and thorough. We bought our furniture. I recommend Edgar at the Ashley Store on Todd Drive.

I recently purchased a couch from Ashley and the customer service was beyond excellent. My son bought a couch there and I liked his couch so much, I bought one 7 months later. The couch was discontinued so inventory was very low. Cindy found a couch at another store and made sure the couch was in good condition (it was a floor model) and I was happy with it before I bought it. The delivery crew were super nice and were very careful moving the couch inside. One thing I didn't expect was they gave me a delivery window, and I could also track where my delivery was in the queue. If I needed to run out quick, I could do that and not risk missing the delivery. I received a text message when the crew was on their way to my place. The whole experience was great.

Do not buy their warranty. I had too many problems with the warranty company. Also, management took forever to get back to me if at all. Terrible experience.

Mike, Dan and John were all very quick, efficient and professional when delivering my purchase and made sure it was all set up how I wanted. Dustin in the store was also extremely helpful.

Beautiful couch expertly delivered by Brandon, Tyler, and Lovell. They were incredibly kind and efficient and made the entire process a breeze!

Edgar was so nice and helpful. He listened to what we were looking for and showed us exactly what we wanted.

AMAZING customer service!! Abu was extremely welcoming and friendly without being overbearing. He helped answer all of my questions and was very knowledgeable about all of the products!

Alex, Brandon, and Lovell did a great job at bringing in our new sofa and dining table. They assembled everything perfectly! Would recommend!

Great service from Brandon and his delivery crew. Very timely delivery, quick assembly, and friendly crew.

Brandon was extremely professional and did a great job! Lovell was very helpful and cleaned everything up! Alex was a great assistant!

Brandon and Tyler were efficient. friendly and polite and wasted no time taking out our old mattress and bringing in our shiny new one! Such lovely representatives for Ashley Furniture.

Blake was amazing helped us find the perfect pieces got us a great deal I highly recommend him and this location they have a massive selection and he made it very welcoming while not being over bearing and giving us really good info on everything explained very well easy to understand he’s amazing ask for his help !!

Mike at Ashley Madison was a wealth of information and made the furniture purchase hassle free. Email conversations were prompt and helpful

Brandon and Tyler were very professional. Super efficient and friendly. Could tell they enjoyed what the were doing despite the cold weather.

Just had furniture delivered from Brandon and Tyler. They were awesome to work with. Very friendly and made sure everything was where we wanted it set up and checked to make sure everything was in working order.

Brandon and Tyler were super friendly and efficient with the move. Brought my furniture to my rear facing Garage and were in and out in no time

Brandon and Tyler did a lovely job!

Just had our couches delivered and it was great. The delivery team was excellent about communicating their arrival time to us. I could track them on the road using the link they sent to us, so I knew exactly when they would be arriving. Brandon and Tyler handled the furniture very carefully and set up everything just as I asked them to. They were a pleasure to work with.

Brandon and Tyler came out this morning and drop off a new piece of furniture for the living room. they were efficient and cautious with dropping off and unpacking. would recommend 100% over!

We had a great experience at Ashley Furniture. We were greeted at the door and brought directly to what we were looking for. All the mattress options were thoroughly explained and Ashley Furniture had the best price compared to other stores on the Beltline in Madison. It was such a great experience we came back and bought a clearance couch for a great price. We will come back again.

John & Brandon courteous & on time! Thank you!

Brandon and John were awesome, fast and efficient. Great communication

The customer service is excellent today during my purchase! Thank you, Edgar!

Edgar helped me and my husband with furnishing our living room. We love Ashley Furniture !

Delivery of our new furniture was great! The guys were careful and friendly. Great experience!

Excellent service! Very friendly and quick!

Retail staff was great in assisting me with finding furniture I would be happy with. Unfortunately that's where my good experience with this company ended. Upon delivery it seemed there was an issue with the seat cushions in the $1800 sectional I bought. Two of the cushions were much softer than the third, which made sitting on the couch very awkward. Wanting to get this issue resolved quickly, I brought the cushions to the retail store to get assistance. Instead of assistance I got told to call a customer service line. So I called the customer service line and they told me to send an email with pictures. I did, but instead of responding by email, their customer service number just called back when I couldn't pick up. At this point, I figured out the issue was that the sofa cushions had two different density foams, which was clearly an issue with the delivery of the product. I tried the customer service number again and they were again unhelpful and said they'd call back again, which they did at an inconvenient time for me to answer again. At this point I've basically given up trying to work out this issue with their customer service after the unsuccessful phone tagging. I haven't been happy with their product, and I've been even less happy with their customer service. I won't be buying furniture from here again until they have a serious corporate restructuring to improve their customer service. Attached photo shows the three sofa cushions with two different densities of foams.

Brandon and Doug were great delivery individuals. Very professional and matriculate. Hope for these guys on your next delivery

We recently made a purchase for a new living room set, dining set, and bedroom set. From the moment we walked in Lindsey was amazing! She explained how the store was laid out and gave us time to discuss each purchase we were contemplating. No pressure and very knowledgeable! It was a wonderful experience!

Lindsey T was so helpful with my recent furniture purchase. She helped me find the perfect sectional to fit my space. She was very knowledgeable and answered all my questions making it a very smooth process.

We are so thrilled with our purchase from Ashley Furniture!! We worked with Parkis Waterbury. He was attentive, genuine and helped us find the right furniture to suit our needs. He was knowledgeable and a pleasure to work with! We will definitely be back to work with Parkis and recommend him to all of our friends and family!

I'm going to say I love asley story I git the placer to get help from and amazing person Blake I'm going to say he was so helpful and and amazing person thank you Blake and Ashley I will recommend it to all my friends thank you!!

Parkis Waterbury was friendly and very knowledgeable. We are very happy with our purchase. Will be back to work with him again!

Isaiah Oswald was an excellent room consultant. He was able to help us pick out a mattress and make a good informed discussion. I would highly recommend asking for Isaiah if you are at Ashley Furniture.

Excellent, Tatayana has been wonderful with all of or our purchase

Furniture arrived on time and great install with Brandon and Doug!

The young men that delivered our new mattress and base were great! Devon, Chris and Tyler were so nice and knowledgeable. It was so nice to see individuals like these young men that were so respectful. Definitely a pleasant experience working with this group!

Excellent service. Tatjana James was my salesperson. She is very knowledgeable and helpful with ideas for our living room.

John and Tyler did a great job installing our bed

Thx to our salesperson Jenny and our delivery Guy's Johnathan and Tyler for the professional setup of our furniture! Ashley furniture was a great experience fron start to finish! 👍

Overall a great and easy experience. The folks at Ashley took care of me when my original furniture didn’t fit up my apartment stairs and let me pick out a new piece. When my new furniture arrived, John and Tyler delivered it in a quick, easy, and friendly way. Would recommend.

We had a great experience at Ashley furniture. Our sales rep Parkis Waterbury was awesome and we highly recommend him.

Brandon and Joe did a fantastic job moving all our furniture in! They doubled as room designers too helping us figure out where things fit best.

Devon and Doug are the best everybody check out these boys they are a boss

Cindy was great we will be back. She knows it all

Went in to look at new Mattresses and had a great salesman in Blake Reine. We talked the spectrum of mattresses and he answered my questions in detail. Decided on one and bought it. Would highly recommend talking to Blake for your home furniture and bed needs.

We enjoyed working with Blake and is our reason for the 5 star rating. He is very knowledgeable and was able to answer all our questions. He gave us good advice and is going the extra mile in helping us with some follow up service questions.

I was fortunate to work with Blake Reine. He was not only very knowledgeable but very polite. I referred him to other people I know, that's how much I enjoyed working with him. I give him a 10 out of 10*. Definitely will use him in the near future.

A young man by the name of Blake Reine, he used to deliver the furniture and was a good hard worker and got the job done quickly and proficiently. So when I walked into the store and seen he's a salesman now, I of course went through him and he was just as professional out on the road delivering as he was in the store. Was able to answer every question I had and suggested an amazing product that I still use to this day.. been sleeping like a newborn baby cause of him. Good job young man! I appreciate you for everything.

I’m going to make sure Blake Reine is my salesperson every time I come in to the store. Knowledge, patient, and extremely helpful.

Found the perfect mattress with the help of Blake Reine. Was very patient and gave us the space needed until it was time for us to need help. Knew what he was talking about. He’s a great person to ask for if you’re at the store looking for a new mattress!

Blake Reine was amazing to work with. Very knowledgeable and made the entire experience enjoyable. Would recommend asking for him if you’re ever looking for furniture or a mattress!

I went in to check prices for living room sets compared to Slumberland and Bobs. I wasn’t ready to buy just yet, but Dusty was very helpful, especially when it came to features I never even thought about or knew existed! I ended up buying a life changing pillow though!

Carmen was great to work with. Very knowledgeable, patient and passionate about making sure you get what furniture came in for. Thank you for your help in picking out what I needed.

Bought a new couch from Dustin Cooling - great experience, very knowledge & helpful all around! Thank you for your patience with our indecisiveness!

We had a great experience at Ashley furniture working with Dustin cooling . Very patient with our indecisiveness and helped us come to a reasonable decision Mike

Brandon and Jeremy delivered my furniture. They were absolutely great. They were both friendly, polite and careful while at the house setting up the new furniture. Thank you!

Martha was awesome!

I just wanna thank Cindy Ruiz for helping me pick out a sectional for my home! I love it! Highly recommend! Some of the best customer service I’ve seen/had in awhile! Thank you!

We had a wonderful experience! Our salesperson Parkis was so helpful and got us some great discounts!

Dustin showed me the most comfortable couches. His knowledge of sitting comfort is next level. All I needed was a tv and a beer. Thanks Dustin!

Eddy and Chris were great! The hallways of my building were very narrow and low ceilings but they thankfully got my furniture into my unit and it looks great.

I only take surveys for places if they have provided a horrible experience or I am extremely blown away by amazing customer service. I am pleased to say that today it is because of extremely AMAZING CUSTOMER SERVICE delivered by CINDY RUIZ AT THE ASHLEY OFF WEST BELT-LINE!!! After shopping around at many local competitors and feeling ready to give up…we decided to stop at one more place. This is where we met Cindy who greeted us right away with a warm friendly smile (Other stores we had to look for someone to even be acknowledged). I admit that I did not come into the store having the best attitude because I already felt defeated from all the fails at the other stores. Cindy was extremely patient with me for the entire time offering different product types I was looking For in my living room. Cindy showcased tons of knowledge and expertise but she really earned my trust with her consistency of wanting me to be 100% happy with my purchase. She really heard me and related back things I shared with her about my family and how the furniture will be used. I found something I would have bought but she could tell my reaction wasn’t good enough. She insisted that she wanted me to leave with exactly what I wanted and she had another item she wanted to show me. Basically get to the end of the story… I am so glad she insisted to show me the next because it was “the one”I love chair she found for my family room! I was able to purchase 5 items from Ashley and was able to take advantage of a 0% promotion. I did not expect to make a purchase when I walked into Ashley. I left Ashley apologizing to Cindy and thanking her truly for being her and staying so kind as I recognized I was not the most pleasant customer to be around. Anybody can help a lovely Customer but it takes a true genuine person to be able to stick with the crabby ones and have them leave as happy as I did. Thank you so much Cindy!! Ashley Is lucky to have you!!

Dustin helped me find the appropriate sized box spring to replace the one I had. I was looking for a very specific size, and he was able to knowledgeably find what I needed. He was helpful and polite, and I will definitely seek him out for future furniture purchases.

Had a great experience, the store was larger than expected. I walked into the back and was immediately welcomed by a very kind woman! Thank you for the warm welcome Cindy.

(Translated by Google) If you want to start your credit in the store or want to buy some furniture, I recommend Cindy Trujillo Ruiz, she is a very kind person, she helped me a lot. The truth is, I have always bought at Ashley but no one helped me get a credit card, she was the only one. He helped me, I can't give him more stars because he deserves more than 5. The truth is he is an excellent person, very attentive in every way, he always makes you as a customer feel happy and satisfied when buying there, thank you Cindy Trujillo Ruiz (Original) si quieres empezar tu crédito en la tienda o quieres comprar algún mueble te recomiendo a Cindy Trujillo Ruiz es una persona muy amable ella me ayudo mucho la verdad siempre e comprado en Ashley pero nadie me yudo a conseguir una tarjeta de crédito , ella fue la única que me ayudo no puedo ponerle mas estrellas por que se merece mas de 5 la verdad es una excelente persona muy atenta en todos los sentidos siempre hace que uno como cliente se sienta feliz y satisfecho en comprar ahí gracias Cindy Trujillo Ruiz

Thank you, Cindy, for reminding me that I have to measure my living-room before I buy a living-room set.

Thank you for helping me find a good mattress, Cindy!

Thank you Cindy for your help with finding a good dining table.

Thank you for getting us approved. Can't wait until our delivery. Cindy you are the best..

Thank you Cindy for helping us out yesterday. You listend and gave us our space. We will be back to see you soon.

(Translated by Google) Very good Service 100% recommended (team Cindy) (Original) Muy buen Servicio 100% recomendado (team Cindy)

Cindy was super helpful! great salesperson Even though what I was looking for was found right away, she still stuck around to answer every question ,Cindy did a great job

Glad we decided to stop on into Ashley ran into Cindy spoke great Spanish and help us out a lot. Thank you Cindy

Cindy was super helpful! great salesperson Even though what I was looking for was found right away, she still stuck around to answer every question I had all while not being too sales-pushy. As a salesperson myself, Cindy did a great job in helping me with my couch. Cindy made our experience nice and easy! Highly recommend Ashley furniture… Thanks again Cindy and everyone at Ashley.

First time in the store and the best experience ever. Gracias Cindy

Cindy is a great person and knows her stuff. I recommend her highly.

I came to Ashley and was treated very well especially CINDY Ruiz. Thank you for answering all my questions and for being very kind to us.

Cindy was great. Lovely selections.

Cindy Ruiz was super friendly and helpful, she answered all questions that I Had.!!!

I was helped by Cindy Ruiz she was very knowledgeable and gave me a great deal I'll never go anywhere else but to her thanks again Cindy

Cindy was a great salesperson she speaks Spanish and great with financing. I recommend her.

Cindy is an amazing worker

Went in yesterday worked with Cindy, great to work with, made everything so much easier.

cindy is a great sells person and knew exactly what i was looking for

Isaiah was very helpful figuring out what height we need for our counter top table barstools. Along with figuring what was out important in the barstool. We are very happy with the choice we made! Thanks!

Went in looking for furniture and Cindy Ruiz help me find exactly what I was looking for. She asked questions to get a better understanding. She actually listened and understood what I was wanting. Great customers service skills!!! Ask for Cindy Ruiz. She's also bilingual.

Thank you so much to Cindy Ruiz for helping me to find the perfect dining set. Great experience she was very personable enjoyed my time at the store with her!

Cindy was the best!! She knew exactly what I needed ans could afford..

Hey guys! Just wanted to give a shoutout to the amazing Cindy Ruiz at Ashley’s!🙌🏼 She seriously saved the day and my wallet💸 I was feeling pretty down after checking out other places and seeing those crazy prices, but then I met Cindy. She actually listened to what I was looking for and worked her magic to make it fit my budget.🔮💸 Can't thank her enough for making my dream purchase possible! If you're in need of some budget-friendly and amazing shopping, hit up Cindy at Ashley's!🛍 I would give her a 10 star if I could, I wouldn’t go any other place!!!! Thank you Cindy you truly are amazing!!❤️

Cindy T .was very helpful and friendly...I was very pleased with the customer service and quality of the furniture

I had great customer service with Cindy. She helped me choose the perfect living room for my new home. She was very respectful and giving me the best help. Always gave a a positive attitude. Thank you Cindy. I will highly recommend her if you need help finding furniture for your forever home.

Cindy Ruiz Was very helpful, she answered every question that I had.

Cindy is a great person to work with she did everything to get me what I needed. Look for her I highly recommend her. Very wonderful person

Devon and Chris were on time, professional and friendly.

I usually don’t leave reviews on but the costumer service Isaiah provided was beyond exceptional. I am very picky about my furniture but this young man was so patient and showed me tons of options. 10/10 would shop here again!

Isaiah helped me perfectly! He was very helpful and understanding with what I was looking for. He do an amazing job and I would definitely have him help me with my next few projects and visions! Thank you Isaiah!

The staff (Isaiah) assisted me to pick a dresser that fits my closet perfectly. Could not be happier with the overall experience!

Went in to find a dining table, and Isaiah was really helpful! He helped us find the one that fits our needs.

Isaiah helped me pick out a swivel chair, that matches my floors for my basement and looks great. I would work with him in the future.

Stopped into the store looking for a high performance fabric sofa. Isaiah helped me find just what I was looking for and made the process stress-free. Staff is kind and helpful.

Blake is extremely helpful and professional.

Cindy Ruiz is the best!!!! Listened to what I was looking for, it was over my budget but she was able to make it where I could afford it. I went to other places before I went to Ashley’s, I was feeling down because of the prices I was seeing. I didn’t think I would be able to afford what I needed. But she made it happen. She was very informative and knowledgeable. I also absolutely love that she speaks Spanish because my husband doesn’t speak English. She was able to communicate and explain everything in detail. I highly highly recommend going to her. She is a great sales person because she doesn’t pressure and try and get you into something that benefits only her pocket, like so many sales people. She is honest. Thank you Cindy!!!!! I will never go anywhere else!!!!!!

Was great working with Isaiah, made looking for furniture for my new apartment easy! Would stop by again for any home furniture needs!

Purchased a really comfortable mattress off the clearance section today from here and a big thank you to Isaiah for helping us out. He was knowledgeable and hospitable and ensured the whole process went by smoothly.

I have been looking for awhile to find nice modular sectional sofa to fit my living room. When I stopped into this location, Isaiah Oswald was extremely helpful at finding me the right fit! He was super accommodating for my needs.

Isaiah helped me pick out the best mattress that was most comfortable for me! Helpful and polite!

Met with Isaiah who offered. amazing service and rapport. He was honest, personable, and exceeded all expectations. Was even able to score a sofa that my cat can’t destroy. Flex Steel and is going to last a long time.

Isaiah was very helpful in finding me a TV stand for my bedroom. Not pushy and very knowledgeable.

I had a nice lad help me pick out a reclining sectional for my living room. His name was Isaiah and I would 100% go to him for any future recommendations.

I had a fantastic experience at Ashely. I couldn’t figure out exactly which bed I wanted for my dorm room, but Isaiah helped me pick out my new twin xl bed and I couldn’t be more satisfied with my purchase and the customer service.

Bought a new dresser from Isaiah and it looks great in my room. Very happy with it and great service!

Isaiah was very kind and helped me pick out a clearance bedroom set that I could pick up same day. I appreciate all his help and would highly recommend! I’d choose him again

I had a wonderful experience at Ashley last week! Had to pick up an end-table for my apartment, and the salesperson Isaiah was a huge help! He made sure I could look at all of the available tables that were in my budget, and we even looked online for additional options that weren’t in the store. I didn’t expect to receive such kind and well-mannered service for a purchase like this. Good work Isaiah!

I had a great experience working with Isaiah to choose artwork for my bedroom. His insight and style made the process easy, and the pieces selected fit perfectly. I’m thrilled with how everything turned out—thank you for your help!

Isaiah did amazing job finding the perfect match for what I was looking for in furniture and much more quick and easy, the perfect man to get the job done. 10/10

Isaiah did a great job recommending many items and helped me pick out the perfect plant for my home!! Highly recommend him and this store as he was very knowledgeable about home decor and plants

Had a great experience dealing with Isaiah, got me exactly what I needed with no extra gabagool, I really appreciate when sales associates don't waste my time. Would definitely recommend him.

I recently had the pleasure of working with Isaiah at the furniture store, and I cannot say enough good things about my experience. From the moment I walked in, Isaiah's friendly demeanor and extensive knowledge put me at ease. I was on the hunt for a custom sofa by England that would perfectly complement the style of my space, and Isaiah was instrumental in making that happen. He took the time to understand my specific needs and preferences, showing me a variety of options that would fit my criteria. What impressed me most was his patience and attention to detail. He listened carefully to my ideas and provided insightful suggestions that I hadn't even considered. His expertise in the furniture industry was evident as he explained the different features and benefits of each sofa, helping me make an informed decision. Isaiah's dedication to customer satisfaction was truly remarkable. He went above and beyond to ensure that I found the perfect piece for my home. The custom sofa I ended up choosing is absolutely stunning and fits my space like a glove. The quality and craftsmanship are top-notch, and I couldn't be happier with my purchase. In a world where customer service often falls short, Isaiah stands out as a shining example of what it means to truly care about your customers. If you're in the market for furniture, I highly recommend seeking out Isaiah's assistance. His professionalism, knowledge, and genuine desire to help make the entire shopping experience enjoyable and stress-free. Thank you, Isaiah, for helping me find the perfect sofa for my home!

Isaiah helped me decide if I wanted a manual or power reclining. We chose the power because it’s smoother to recline and last longer. I will 100% work with him in the future, and am very happy with my purchase. Thank you Isaiah!!

Isaiah helped me pick out a really nice reclining sofa for the living room. He made the process incredibly smooth and easy. Highly recommend!

Really impressed about the selection. The store has a huge selection and Jaden E was extremely professional and helpful and showing us what our options were definitely ask for him when you go in you won’t be disappointed.

What an amazing store. Huge selection of living rooms to choose from. Jaden E was very professional and knowledgeable about the sofas, definitely ask for him.

Great service and a wide selection! Isaiah helped me pick out a chest of drawers that fit in the closet perfectly.

I recently stopped in this location and needed help buying some stools for my kitchen countertop. I was greeted by a nice young man, Isaiah, who helped me with the entire process and made it super easy for me! Make sure to ask for him if you stop in here, and I will definitely be returning.

Bought some furniture last week with a friend and Isaiah was awesome to work with! Would give him more than 5 stars if i could!

I had a great experience here with friendly staff! Isaiah went above and beyond to help me find dining chairs to match my table in my new apartment. I would love to work with Isaiah in the future.

Great help for picking out bathroom shelf! Employee Isaiah seems like he knows his stuff. Thanks!

Isaiah was super friendly and helpful, he answered all questions that we had and helped to find what we were looking for in a mattress.

Crew did a great job, cleaned up, called ahead to confirm directions and were quick and careful during the entire delivery.

Above and beyond service!

We were searching for new furniture, and Dustin helped us pick out what would fit our space and our style well. Really enjoyed our experience at Ashley furniture, you should consider renaming it Dustin Furniture because he was such a great salesman.

Excellent experience.

If you shop at Ashley, always make sure you ask for Dustin!

Freddy and team were amazing!!! shelled rearrange and everything.

I recently had a fantastic experience with my bed delivery! The team (Devon and Darrell) was punctual, professional, and handled everything with care. They set up my new pieces exactly where I wanted them and even took the time to ensure everything was perfect. Communication was excellent throughout the process, and I couldn't be happier with my purchase. Highly recommend!

DEVON AND DAMEN WHERE VERY PROFESSIONAL, THEY CAME EARLY, set was done quickly and almost soundless ( bi work nights) they made sure to only disturb when necessary. I would like tothank them so much and give them a high five even a 10.

Due to my prior outstanding experience at Madison West Ashley Store in purchasing just the perfect mattress with the help of customer service rep. Alex Combs, I decided to return to the same Ashley Store when I was looking for new dining room chairs. Again I found excellent help in finding just what I needed though with a different customer service representative.

I had a very good experience at the Madison West Ashley Store thanks to the knowledgeable and friendly assistance of sales representative Alex Combs. Thanks to his clear explanations I was able to select the perfect mattress to fit my needs and at a reasonable price.

Alex is the best server ask her her! For all you can eat the quality is worth it. Great place!

They are very friendly and very attentive to the customer I recommend them 100%

Went shopping for a new love seat for my in-laws today. We were created by Mike shortly after entering the store. Mike was wonderful to work with, gave us the space we needed to look around. Never was to far away if we had questions!! Highly recommend shopping there and working with Mike for your household needs!

Perfect !! We worked with James - he was great!!

Great service - thanks Alex

Very Informative, friendly

Perfect match to what we wanted!! Alex was a non pushy wonderful salesperson! Honest and gave us all the info we needed.

Huge selection of not just Ashley furniture. They have something for every budget!

It was a good experience, we had no Issues. I want to give a shoutout to Al for his professionalism and quality of service, very good worker

Al is awesome to work with!! Great experience all around!!

Great experience Camren was great he did a whole exploration process to find us our perfect matress 10/10

Camren was incredibly helpful and kind

Parkis helped me in a great time of need with my mother’s knee surgery. He helped me find a lift chair that was affordable and comfortable! I can’t recommend Parkis enough for all of your furniture needs. He was very kind and genuine and very honest. Very hard to find someone like that these days in sales. Definitely recommend!

Do not order online. I wanted to return a couch/ futon because it just wasn’t right for me, I did not unpack it right away due to moving. When I called to return it they said that decision had to be made within 7 days of delivery no matter what. Pretty crappy

Had a great experience with Dustin picking out a new couch. Didn’t feel hassled or pressured at all, he provided a really friendly and seamless experience, would definitely recommend working with him and going through Ashley for authentic Wisconsin made furniture.

This was my first in-person endeavor to buy furniture for my apartment. Parkis’s help was pressure-free, and he granted me a wonderful experience as a first-time couch buyer. I appreciate how easy he made it! Thank you, Parkis!

AVOID ASHLEY. DO NOT SHOP HERE. I PURCHASED ENGLAND COUCH AND AN OTOMAN FOR OVER $2,300. IN LESS THAN A MONTH STICHES ON OTOMAN FELT APART. NUMEROUS PHONE CALLS AND STORE VISIT DID NOT SOLVE THE DILLEMA. NOONE CARES OR HELPED. GO SOMEPLACE ELSE TO AVOID HORRIBLE SERVICE.

Cameron was so great and helpful—got a great sofa!

Blake was such a friendly face right when we walked in. Super knowledgeable and helpful. Give him a raise!!!

Al was very knowledgeable!

Omg they had better prizes then all competors in area aswell as more options! Overall what took me was the customer service compared to there other places here ar ashleys here with DREW was so great 👍🏼!!! And i found a set of peaces for licing room that was unique and affordable for my new move to small apartment! 10 outta 10!!! Nikolas Gosewehr

Jon and Devin were so friendly and helpful when they delivered our new furniture. I appreciated their timeliness also! Thank you!

Attentive sales team - Parkis met us right at the door and did an awesome job guiding us through our mattress purchase. He was extremely knowledgeable and patient with us. Thanks Parkis!

They don't offer a lot of customization. Many of the things are as seen on the floor only. But they do have some things that can be special ordered. I would recommend checking the website before going in.

Bought a new washer and dryer and the dryer had a dent in in it. We have the warranty and they came and looked at it and ordered the parts well that was over a month ago and now we call to find out when the parts are coming and 1st to call center goes right to voice mail and nobody call us back and 2nd we finally talked to someone can can see our parts our ordered but cant tell us when they are coming! do not waste your money there!

I went today to Ashley, there’s a representative name’s Daniel is professional, outstanding, and acknowledged. I recommend anyone who wants to buy furniture.

Ashley crew were extremely careful while delivering my new sofa. They also took my old sofa out to the curb for city pick-up. Good job all around. Thank you!

the guy was very nice and helpful, he helped us carry the stuff to the car, and always asked us if we had questions we could ask him. He also stayed around the area we were in so that we didn’t have to go looking for him.

Ashley's delivery damaged all 6 of the chairs from the dining set that we purchased. We were assured upon sale that, were any damage to occur during shipping, Ashley would resolve it. They sent a technician who did graciously fix 3 of the 6 chairs, but for whatever reason, they left before working on the other 3. Ashley refuses to send a technician out to finish the work because we are now outside of the 1-year warranty, despite that we reported the original issue immediately after the set arrived, well within the 1-year warranty. I can't recommend Ashley Furniture given the lack of commitment to customer happiness and I personally do not plan to buy any further furniture there - practically speaking, as we are in the process of buying a new house, we will need furniture and so the cost of the loss of our business is quite a bit greater than sending a technician out to touch up 3 chairs.

The whole process of ordering my adjustable base was smooth thanks to the excellent staff. Isaiah(salesman) was very helpful in explaining all options (low to high) and working with me to schedule an earlier date when a conflict happened. Jon and Eddie (delivery drivers) were professional, quick, and friendly. They had me set up in no time. I would recommend them all.

Wonderful selection of quality furniture and James was amazing to work with!

Service was great! John Josh & Don were great on the install!

We worked with Blake and had a phenomenal experience. Blake went above and beyond in ensuring our selection fit our needs and making sure that we were well taken care of throughout our time at Ashley Furniture. If you go to Ashley Furniture in Madison, ask for Blake. Great guy and superb service!

Zach was super friendly and helpful! Will definitely be back :)

I want to thank Devon and John for taking the stress out of the delivery. They were on time, polite, personable and professional. I love the sofa/chaise I purchased. Thanks!

James was excellent!

Thank you for the great delivery team today they were very efficient and friendly. They got the job done quickly.

We bought a extremely comfy new mattress from Ashley! Devon and John delivered it and we're fantastic. They hauled out the old and set up the new with our adjustable bed.

Zach provided great knowledge and listened to our needs

Alexander was very helpful in our search of a couch!

Very well-organized store with lots of options!

Nice and affordable place for shopping

We had Blake Reine help us find a couch and it was a good experience! He checked on us the right amount and we had a good time trying all the couches. Our new couch fits perfectly in our home!

Happy customer!

Zach Radke was easy to work with, also very knowledgeable!

Alexander Engquist was our salesperson and what a fantastic job he did. We walked out with exactly what we were looking for . He suggested color combinations and lighter options. He was great to work with.

Customer service was really good, Had Blake help us, wonderful service

Both salesperson and delivery driver went above and beyond to help me get my furniture.

Alexander E was great! Helped us find exactly what we were looking for and is very friendly!

My experience was very good. I had a very good person. Working with me, his name was AlexandraEngpuist I am planning Buy something else and I only wanna work with him. I really like how he treated me with the highlights reset and he was very, very nice and I was very comfortable with him. He wasn't pushe, he was very Patient with me and I like that.

We visited the Ashley store today to purchase a Tempur-Pedic mattress and bed frame, already well-researched and prepared to make a significant investment. Unfortunately, our experience was marred by the salesperson, Abu, whose attitude was off-putting. Abu consistently interrupted our questions, often providing irrelevant answers due to not listening to what we were asking. When inquiring about promotions beyond the standard $300 discount listed on their website, his response was dismissive and rude, stating he did not want to "waste his time." This unprofessional behavior was a significant red flag for us, leading to our decision to explore other options. It's disheartening when a major purchase is overshadowed by poor customer service.

The sales person who helped me was great. She was patient with me as I was undecided on what I wanted. Love this store.

Had a great experience here with James B. He was very welcoming and knowledgeable and helped us find exactly what we needed. We will definitely be back!

Zach did an awesome job

Our experience at this store was very good 👍 our room consultant , Blake Reine, was very helpful and knowledgeable. No pressure , we were able to browse at ease. Definitely would return to this store.

I am highly impressed they way I was attended by Mr Alex Fjeld and very impressed for good customer service to me I appreciate him so much,

James Bregenzer was wonderful in working with us to find the perfect mix of his and hers mattresses for our new bed!!! Will definitely look to work with him in the future!

Al Combs was very knowledgeable and helpful when we purchased a new couch. Thank you!

Jennifer was extremely helpful, friendly, and patient while we shopped for a new sofa. The showroom was clean and well organized with a huge selection.

The staff is very welcoming. Megan Cooling is the sweetest and most helpful person. She deserves a big bonus :)

Bought some furniture here and the staff is amazing, thank you Megan sater for all the help she was amazing and super helpful

Megan Sater was very helpful and patient with our trying to decide on our purchase.

While their products are absolutely fantastic and sales staff are wonderful the delivery/repair is horrible. We were to receive our new furniture on Tue which I understand there was the snowstorm BUT the truck was directly in front of our home. It appeared he was stuck and he did shovel around his wheels and then was able to move. I then look out and they are leaving. Never came to door, no one called, and no furniture. I called store and it was claimed they were pulled off service as I understand but they were in front of my home. When they were rescheduled it took 15-20 min here to unload so why wouldn't you just let them unload then leave? Plus why did I have to call to find out what happpened? We were then rescheduled for afternoon Thurs!!!! We have no living room furniture and no dining room furniture in our home and we now have to wait 2 days???????????? Then Thurs afternoon when they did come the gents were very nice and personable BUT after they had set up and left we sat on the recliner couch and a screw falls out on the floor! I then called and they would happily send service NEXT FRIDAY!!!!!!!!!! So you wait a week now not sitting on that end of couch as we don't know how that screw affects any of the set up. When I questioned the person I spoke with if it was safe she said just sit gently!!!!!!!!!!!!!!! WHAT?????????? I am a nurse and if I gave answers like that I no longer would be employed!!!! There is no urgency for service with this company. As I said sales was fantastic, the product is awesome but beware after you sign on the dotted line that service goes from 5 to a 1.

I recently visited this furniture store due to Slumberland closing early. I needed to purchase a couch and Blake R. Was so helpful and really understood what I wanted and or needed based on my description of the couch I was looking for. I also had been helped by Jessie and he has some great sales skills. Thanks so much for helping me purchase my new piece of furniture.

Working with Isaiah was so easy! He worked hard to find us the best deals to furnish our home! Thank you for a great and painless experience!

We took r aging parents for recliners. Carmen was the best. Super patient and had a smile the whole time

Had a great experience this past week at the Ashley store located at Todd Drive. Cindy in the sales area in the back is extremely knowledgeable and easy to work with. She is not at all pushy and very honest. Walk past the rest and go to back of the store for the best :)

Mike was a pleasure to work with. Patient with all questions, helped me learn everything I needed to make best purchase.

A big shout out and thanks to Jenny for stepping up after the initial associate who welcomed me in an irritating tone and posture ran off to be on her phone. Jenny salvaged a poor customer service situation, helping me find the best chair, and even made sure I could order dais chair to be shipped to my new home. I'm sad to say that I did see the other associate who ran off and left me high and dry. On her phone, at a table, in the front of the establishment. I have spoken to David about this employee, who had assured me he will discuss this with them. Jenny, thank you so much for helping me with my chair and explaining the chair differences to me. If I could, I would tip you.

Dear Manager, I hope this email finds you well. I am writing to address a disappointing experience I had at your Ashley Furniture store on March 17, 2024. On Saturday, March 16, 2024, my partner and I visited your store and identified an office desk that I was interested in purchasing. Although we did not make the purchase at that time, I returned to the store alone the following day, March 17, 2024, at 11:30 am, intending to buy the desk. Upon my return, I encountered a tall, white male employee with reddish facial hair who offered assistance. I explained that my husband and I had considered buying the desk the previous day but had opted to wait. I informed the gentleman that I had decided to proceed with the purchase, as per the arrangement made with the manager on Saturday. I was under the impression, based on our conversation on Saturday, that I could purchase the desk at a reduced price of $180 due to minor damages. However, the employee I spoke to on Sunday insisted on selling it at the full price. I respectfully requested that he confirm with his manager about honoring the previously discussed price, but he returned with a negative response. I pointed out that the desk was listed on your website for $319, and it seemed unreasonable to sell a damaged clearance item for the same amount. Despite my attempts to address the discrepancy and request fair treatment as a customer because his tone and attitude changed once I mentioned the word husband, me being a male obviously made him aware I was gay, that's when the employee's demeanor noticeably changed. His attitude became dismissive and uncooperative. I was astounded by the lack of customer service exhibited by this employee. His unwillingness to engage in a constructive dialogue or acknowledge the previous agreement left me feeling undervalued as a customer. I believe that customers deserve respectful treatment and consistency in pricing policies. --- For anyone looking to purchase furniture from Ashley, I highly recommend you avoid this location due to the poor customer service and rude staff. I encounter a much pleasant experience at the Ashley location on the East Side of Madison.

When there is a need for furniture, there is a need to visit the west side Ashley homestore. Not only a huge selection but a great sales team willing to help with any questions you may have!

Amazing store with a lot of great help!!

Great selection, Great prices, and most importantly Great salespeople.

Sales were friendly when I came in shopping.

I recently went into Ashley for a new mattress & bed set and was surprised at how quick and seem less the process was. Isaiah was immediately friendly and open to answering all of my questions regarding pricing, shipping, and mattress quality. I was in and out in less than an hour with everything taken care of. I would recommend both Ashley and Isaiah if you’re looking to save time as well as money!

We have purchased a few pieces of furniture from this location throughout the years and have always been treated great and will continue to go back.

Stopped at the store just to look around and wanted to buy everything. Beautiful store and very friendly staff. Will be back soon!

We bought a couch from Alex Fjeld. Great service and he was very friendly. We got a great product for an excellent price!

I went into the store with a general idea of what I was looking for, and the sales person helped me figure out what I was actually looking for without being pushy. Super helpful and a great selection.

Ashley Furniture has great selections. We chose a Flexsteel set. Parkis W was super helpful! We will be back to add to our selection in the near future!!

It doesn’t seem like anybody here knows how to do much of anything. Lack of knowledge on even how to price, check out, return samples should be embarrassing to Ashley

Great customer service and help!

Parks was super helpful and easy to work with!!

Great service I love it . specially the seller Amy she’s fabulous and we feel very confortable buying with her I highly recommended her , she knows Olot and she got good taste of furniture and advice the best deal , thank you Amy.

Worked with a great salesperson

The service we received in the store was great. Unfortunately, when it came to dealing with delivery, I was greatly disappointed. Our delivery date was reschedule with notice via text. They give you the option to propose other dates, but it quickly became clear to me that this was an AI service. I asked repeatedly for a phone call as I had many questions, but never received a response, was never provided contact information, and the one response I did receive was when I finally said "no" in response to the new proposed date but didn't address any of my concerns. Would not recommend.

Parkis was awesome. I went into the store looking for a replacement recliner and, after I told him what I like, he recommended a specific model. I took a look around the whole store after, and I ended up buying the exact chair he pointed me to. He knows his stuff! Super friendly, speedy experience, flexible financing - I’ll definitely be back.

Great experience would recommend to anyone looking for package deals. Ask for a discount or gift certificate.

We had a great experience at Ashley furniture Mart. Vic and Austin were great salesman that patiently answered all of our questions, were very knowledgeable and solved all of our problems.

Jenny Hefty was very helpful. We needed a new dining room table/chairs. She helped us from the moment we walked in, but was not at all pushy and helped present good options for us. Great experience and her helped sealed the deal for us to buy. Thank you!

This was our first time in the store, and will definitely be our last time. We walked into the store and were greeted by an extremely rude man. He asked us what we were specifically looking for. We had told me anything, because we were there to look around at the many things you guys carry. He would not let it go that we said anything and continuously was nagging us. He then preceded to say “well you don’t need to see this flyer” and walk away. Later on, when we were walking around in the store the man approached us asking us how we were doing in a super rude tone and also waved at us later. Extremely unprofessional service and will not be back because of him.

Been here Twice in two weeks. Bought new Waher , Drier set that has been installed, working great, and look Super from our 25 yr old set of Kenmore, got my money's worth there. Second visit last Saturday I purchased a NEW Bed with adjustable base . Will be delivered and set up Friday 1-12-2024 . I am looking so forward to getting better quality sleep 😴

I have bought a number of pieces of furniture from this store over the years of various prices. My most recent was a sectional sofa, which I told the sales person I'm giving them a chance to redeem themselves as my experience last time wasn't very good. I was VERY clear with my concerns and needs. I was assured this is the perfect sofa for my family and a week after it was delivered, it started breaking. I've been waiting 3 months for parts and I keep getting the run around saying they've been ordered. Meanwhile, we have a sofa that is half broken and the other half is falling apart and I have to keep filing claims for the new issues instead of the technician (if he EVER gets scheduled) fix everything at one time. I was told extra warranty would cover EVERTHING... NO QUESTIONS asked and I'm finding that isn't the case. So... now I'm sitting here with a very expensive sofa that is more uncomfortable than a concrete floor and getting absolutely NO help to resolve the issues. Needless to say, they have NOT redeemed themselves from the previous purchases. I'm all about giving people another try, but not this time. Once the super nice and helpful salespeople suck you in and get the sale... that's all they want.

Our power recliner has been defective since day one. We have been trying to get it serviced, and the part is taking months to come in. My BF needs this chair for medical reasons, and it's causing him a lot of issues not having it repaired. We asked for a replacement and was told that it was not an option which can't be true. There has to be something they can do to help. He's going to get blood clots in his legs if this isn't fixed soon. This has been the worst experience I've ever had with customer service, and I don't recommend Ashley furniture. Edit for owner: Every time I call for an update, I'm told the same thing. They are waiting for the part to come in. On one occasion, the customer service rep was extremely rude and dismissive. The one year warranty doesn't matter when a part takes 3 months to come in. This is the 3rd time service has been done to fix this issue. What if this part doesnt fix it? We are now past the 1 year warranty. Will we have to pay for attempt number 4? We should have rejected the chair at delivery. Will never make that mistake again. The best resolution here would be to give us a replacement chair.

Kay Hancock was OUTSTANDING with her knowledge of product(appliances). Ask for her.

Bought sofa, loveseat and a chair then was told about the 5 year furniture protection plan so I bought that. 2 years in and I am trying to make a claim and was denied. Ashley not willing to help. They outsourced the cleaning to others so they are not affiliated with Ashley. Not willing to reimburse me about I paid for this.

Was able to walk in and quickly get what I wanted (a new recliner). Tatjana was really friendly and I was in and out in less than 30 minutes.

Good selection. Very surprised we could NOT bring home our purchase. Hope this is not the new paradigm in furniture shopping. Why not have furniture to take home at a furniture store?

I got literally the sexiest couch I have ever laid eyes on at this store. Plus I got the couch insurance on this couch so now I do reckless things like take it to devils lake and stuff. The salesman was nice. I will for sure go back if my couch gets robed or jacked up or something.

Awesome customer service

This is the worst place in Madison you have to be very careful they ask you to scan a barcode this is going to harm and damage your credit even though they tell you it is not going to harm your credit and now I got an email saying that my credit was affected and if I want to investigate why they apparently steal your information I hope they run out of business and I will go and talk with the manager

I was in search of the perfect sectional and Tatjana James was super patient with me. She gave me the space to decide and after making the wrong decision, was nice enough to help me schedule a return and process an exchange! I ended up purchasing a bed frame from Ashley as well. Thank you!

I would like to commend BLAKE REINE, ROOM CONSULTANT, for his excellent service. Blake was professional, pleasant and patient. he was very knowledgeable of the story stock. He was able to help me find exactly what I needed. I'll shop with him anytime!

Everyone we encounter going when going there is always so kind and helpful. I've purchased from them twice now. Both times, the in store associate is wonderful, and the delivery guys are the best. I purchased a L-shaped couch and an over stuffed chair, both from the sale area in the back.

We were able to find exactly what we were looking for quickly and the shopping experience was pleasant. Our sales associate was very helpful - understood what we were looking for and was able to help us find it.

I cannot recommend this place at all. My first experience was when they first opened years ago. I went in with my father to purchase a recliner that was listed for sale in their ad. When we arrived we were told the recliner was not available and offered to show us a "similar" model that was $200 more. Typical bait and switch technique. Today, I went there with my girlfriend to shop and were not greeted by anybody in the store (mind you we were there for 1/2 hour looking at everything). We had questions and no one would give us the time of day. We went down the road the Steinhafels and were promptly greeted at the door. We ended up giving them $4,600 of our business. It's truly a shame that a business could lose out simply for ignoring potential customers. It wasn't even that busy in there and there were a handful of employees that could have taken the time to engage us but chose not to. I will never return to this store.

Recently bought a swivel rocker from Ashley’s West location and can’t say enough about the quality and excellent help I got during my shopping experience. First of all, a big shout out to Martha who guided me to selecting the perfect fabric to custom cover the chair. She wasn’t pushy and was very knowledgeable about the product. The chair arrived earlier than expected and was packaged with great care. I would not hesitate to shop here again! Highly recommend!!!

My partner and I purchased a custom couch from Ashley Furniture and we couldn’t have had a better experience. We worked with James earlier this year, and it was great to work with him again! He was very knowledgeable and helped us find exactly what we were looking for. From finding the couch that would fit in our space, to picking out cool colors and combinations. We are looking forward to going back to this store for furniture in the future!

We purchased a new GE washer and dryer. We worked with Austin Volkert because we purchased appliances from him in the past and were very satisfied. We were equally satisfied this time, both with our purchase and with the delivery and setup. The delivery people came on time. I was impressed that they also carried the washer and dryer in rather than using a dolly over the threshold. The installation went excellently. The installers had to switch the doors to place the washer on the right. They did this efficiently and the appliances are working great. It was nice working with installers with experience and dedication.

Good selection and helpful sales person..

I am an Ashley customer by way of Veridian Homes. My sales rep, Kay Hancock, was good but that's where it ended. Every one of the appliances received has had an installation issue, not a manufacturing issue. The water line to the dishwasher wasn't turned on, the gas range was setup for LP not natural gas, the dryer wobbles, they scratched the floor when the dryer was installed, the refrigerator doors aren't level, the gas range is making black soot, they dented handles on the oven. That's through the first three months. The techs they send are incompetent and honestly just weird. The techs have left trash in our house. Ashley dispatch has sent techs to the wrong address. It's just a mess. I won't use Ashley again outside of the warranty period. Ever. Why Veridian switched from Grand Appliance to Ashley, I'll never know but suffice to say it was not the right choice for customers. Buyer beware. Edit: It's been 2 months and no one called me back like they said they would. Bad customer service. Veridian customers beware.

Please be careful when you need to buy furniture, Ashley is really bad, their salesmen always lie to you, they don't care how much you spend, just cheat, so don't go to Ashley, lose your money and not have anything A little joy in buying new furniture

The sales people are great to work with and helped us with our sofa purchase but certain manager folk need additional people/basic communication training. In future, I will take my business to the east side store.

Took advantage of their Sleep Trial and traded in our Beautyrest Black Queen mattress for a King. Our sales person, Blake Reine, took great care of us and it was hassle free. We added a king bed frame and Blake made sure the options we wanted worked seamlessly. The delivery was quick and their delivery bot Jenny kept us appraised of the schedule. The delivery team led by Tristan were a pleasure to have in our house and their focus on our satisfaction was genuine. This was our 5th purchase from Ashley Furniture and they remain our furniture store of choice.

So I shopped around for a while. Bob's, Slumberland, Steinhafels. I found the sectional I liked best here, and through multiple visits and communications sales rep Alexander (not the manager Alex who I'm sure is fine) was attentive without being pushy, and patient. I feel he was honest in his answers and knowledgeable. He was able to help me get what I felt was the best deal I could. I can't speak to the quality of the furniture yet, and my rating is specific to my experience with Alexander but I would highly recommend seeking him out. East Madison location had same furniture but service was not there, barely registered any attention. If it matters, I went with the Carnaby.

We went into Ashley to check out stoves. Vic came over to help us us. He was extremely knowledgeable about all the brands, their features and benefits. We bought a stove as a result. If we need another appliance we will definitely go there again.

Shady practices! They are deceitful with the financing they offer. They will say anything to get the sale. Be careful.

I walked in just to look at new furniture. I bought an entire bedroom set, went back a day later and bought end tables.

My wife and I had the best experience served by Mr. James Bregenzer. He was very helpful with putting any pressure on us to buy the items we were looking for. He is a true example of an excellent representative to his company. Thanks a million James.

Took a while. Very courteous. Good price

I have been looking for a dining set for a while now and finally found the perfect one for my room. I worked with Blake, who was very professional and helpful. He had ideas and was accommodating and personable, a great addition to your team.

We normally have a very good experience at this store. So I am rating this one just on our experience this past Sunday. I am not going to mention his name because I don’t like doing that but we went in to look at a bedroom set that we have been pricing and have every intention of buying. We were hoping that with the Labor Day sale we will get a better deal on it. This older gentleman that works there walked us back to the bedroom set to give us a price. The price ended up being a full thousand dollars more than when we had looked at it previously. So we told him we would think about it and were being very cordial with him. He proceeded to tell us that this Labor Day sale would be ending soon so this price would not last long. So we told him this price was higher than we’ve ever seen it. Slumberland is also able to order this set for us because we had asked about it there in the past. Then he said that this bedroom set is exclusive to Ashley furniture. And we said well actually we’ve seen it at slumberland . And he rudely said to us well there’s one right up the road from here. Just go get it there then, and turned around and walked away from us. We were absolutely offended by his lack of professionalism. We were not being rude to him in anyway. We went there with the intention of buying this bedroom set and fully intend to buy it, and if he would’ve worked with us we likely would’ve bought it that day. I’m not gonna say I won’t return to that store because I love that store and everyone else there is amazing. But I most definitely will never deal with this child again.

James made my couch buying experience as good as it could be. Got a great deal, and am looking forward to my new furniture!!

Unbelievably pushy sales staff. Repeatedly told sales rep we wanted to just look around for a while and she would not leave us alone. Finally said, "look, you're coming on too strong. We just want a minute to talk," she retreated about ten feet and just stared at us. Then followed us to the exit saying, "you guys are leaving?!". Creepy.

We had a great experience buying furniture this Labor Day weekend @ Ashley. Parkis was our sales consultant & his style was helpful & approachable. I highly recommend coming to Ashley - the sales experience never feels too pushy!

We worked with Jennifer at Ashley Furniture and she was awesome, professional, knowledgeable and patient with our purchase of Outdoor Furniture. Thank you Jennifer!

Kamren made our couch buying process easy, and did not give us the go around. We came in with a list of expections and he directed us to the perfect option! We are very happy with our service and his experience!

I recently moved from Texas to the Madison area and created an order with a home location prior to moving which caused such a headache and stress to the point I thought I'd never have a bed and would continue sleeping on the floor. However, by sharing story and situation with Alex, he introduced me to Ariya to help me find the exact pieces I wanted and a better mattress option than I originally considered. Alex and Ariya and everyone on the team made my poor experience with my previous location in Texas and 2 weeks worth of customer service nightmares WORTH EVERY MOMENT! If it wasn't for the kindness, attention to detail, and hospitality I received these past 2 days, I would still be on the floor for months to come. So, I would HIGHLY recommend shopping here above any other place if you're in a situation like mine.

Thank you Cam for helping my husband and I pick our new much needed sleep system. The fit test and your knowledge sharing made the process super easy

Brandon was great! Got the mattress I needed! Yay!

Jesse Sommerfeldt was excellent He listened to let me tell him what I was looking for in furniture. Very patient, explained everything to me.He was good in answering all my questions. Definitely would request him again

Jane at the Madison, WI store on the Beltline highway is absolutely fantastic! She is sweet and knowledgeable and just the most pleasant salesperson ever. I highly recommend her if you need help, recommendations, or advice for your purchases.

Had a great experience. My salesperson Jennifer took time to understand the type of bed I was buying for my Mom who is elderly. She provided a wide variety of options and combinations of mattresses and headboards -- but did not try to push me into price ranges I wouldn't be comfortable with. The sales process wasn't rushed and I felt I came away with a really great solution. Can't say enough about the selection and the whole experience.

Had great experience with Brandon at the Madison west location ! Extremely nice ! Very helpful ! As for as my delivery goes I was told everything would be at my house in a month. Month comes around I get a message a week before my original delivery date stating that my bed frame is going to take a month to come bcuz of it being a special built unit . Got my living room set and bedroom set with my mattress NO BED FRAME so we ended up sleeping on the floor with the mattress. Month comes around my bed frame is finally here after 2 months of waiting . Not even 10 minutes of the delivery team being in my house they manage to put a hole in my wall! Are house is 3 years old. Just bought it back in August . I understand things happen but why am I paying for white glove delivery services so u can put a hole the size of my thumb in are wall?! They start putting the custom bed frame together 20 minutes later and a phone call just to find out that my bed frame with are drawers underneath doesn’t even exist !!! The delivery team ended up, taking the drawers for underneath the bedframe and leaving the bedframe in our Bedroom with my mattress, leaned up against my brand new dresser I just bought from Ashley’s. I got one call from the claims and damage department Monday around 7:30pm. I was occupied with my at the moment. We ended up calling the store Tuesday . We explain the situation we talked to the manager at the store and he told us that the bedframe we ordered does not come with drawers underneath. And he was sorry and that he had something similar That he could trade out . So we went there and we looked at it and it was completely different color than what our bedroom set is. Of course since I spent $10,000 at your store I want all of my furniture to match so any person in their right mind would say well now I want this new bedroom set with this king size bedframe. My fiancé asked if they could throw in two lamps that were less than $300 apiece. I will add when we were in there they had a sale going on so our price got adjusted to about $500. I asked the manager when I left the store how long it was going to take for them to deliver our new bedroom set he told me Monday. I asked the manager what we should do in the meantime with our mattress and bedframe. He told Brandon to go in the back and go find something in the clearance for the time being. The manager stated to me and gave me this weird look and said why can’t you just take the bedframe part and I kind of looked at him thinking in my head I don’t need to take anything apart. I spent $10,000 in your store. I got white glove delivery service with the hole in my wall. If I wanted to put together furniture, I would’ve went somewhere else and bought furniture and put together myself . later on we get a call from Brandon stating that we saved $400 because of the sale that they had going on and they would not be able to throw in these two lamps that were less than $300 apiece. that’s what his manager told him is that they were not willing to work with us . Now, If I would’ve got everything that we ordered on time and it was the right .I wouldn’t be complaining and I wouldn’t have saved any money . They’re trying to make it seem like this is my fault when it all reality it’s Ashley furniture‘s fault .We get confirmation over the weekend stating that the delivery time got changed from Monday to Wednesday. Now, that I’ve already took off two days and now I’m gonna have to takeoff a third day of work. That I’m not getting paid for. So we called and we asked for some compensation, Brandon and the manager after ignoring our voicemail and phone calls twice that day and decided to call us later on that day stated that they weren’t willing to work with us. Also, I have not heard from the claims and damage department since I was in the store Tuesday and the manager stated he would get somebody on it right away and yet I’m the one that’s calling around trying to figure this all out. My next step is getting a hold of the regional manager so he can hear my story.

My girlfriend and I stopped by looking to make some big purchases. We walked around for at least an hour and we barely got a hello from the staff.

Super helpful, no pressure, very knowledgeable

We came in looking for a couch and were helped by Parkis. He was extremely helpful and knowledgeable about the furniture and store policies. I honestly wasn't planning on purchasing the same day, but Parkis was a great listener and helped us find exactly what we were looking for. We were hooked up with a beautiful couch and had an overall great experience here.

I loved working with them then only reason for three stars is because they treated my wife and I differently just because of the way we looked. Some discrimination going on. Other that that they are spot on.

Very nice and knowledgeable made furniture shopping fun. Felt like I got a good deal so left happy!

Our salesperson was Isaiah Oswald, he was very helpful and appreciate all he did for us. And his patience with us was excellent.👌 Super satisfied with his customer service ⭐️⭐️⭐️⭐️⭐️⭐️

Most comfortable furniture selections here

I had a great experience with Brandon here today! Helped me with all my questions! Thanks so much for helping with purchase!

Jenny and David were a great help!!!

Great staff. Attentive and knowledgeable!

Isaiah was a really great help!! He helped us find exactly what we wanted

Jesse was amazing

Jesse did a great job.

Isaiah Oswald and Cam James-Omernick did an excellent job and were very patient as we decided on a new mattress and bedroom set. Both were very knowledgeable and listened to our wants. They showed us a variety of options. They also provided us some time to talk through our purchase. It was a low pressure, but extremely helpful sales experience. It is exactly the experience I look for when purchasing something new.

I went to 7 different stores in one day looking at product and comparing prices/deals. The next day I started out to a couple different stores to negotiate a deal. When I made it back to Ashley Furniture Madison West, I wasnt sold yet. That is when I ran into Ariya Yellow Bird a consultant there. I filled her in on my scenario, my needs, and what I liked. She took all this information and used her product knowledge to ensure I would be satisfied. Her professionalism and interpersonal communication skills made me feel comfortable which kept me shopping at this location for a longer time than anticipated. She was able to show me how and why the custom couch program worked best for me and my home. She bared with my indecisiveness while I chose style, fabrics and colors that was cohesive with my homes theme. Because of Ariya I made a purchase that day for two items. I am eager to return to work with her again when I go to buy my next furniture needs. Thank you for your help, I had fun working together!

Save your money and go literally ANYWHERE else!! Couch was in stock when purchased, then miraculously backordered for 18 months immediately after. Finally get the couch, feels like it’s made of cardboard, it breaks. Takes forever for warranty tech to come fix it, breaks the very next day. Go to pick up a new half of the couch to replace the piece that broke and they bring it to the wrong location (later they tell me they’ve actually lost it and need to order a replacement). Finally, the replacement piece is ready but wait, THEY GAVE ME PARTS FOR THE WRONG COUCH. Warranty center currently doesn’t have an estimated resolution date so I have no couch, indefinitely. NEVER BUY ANYTHING FROM ASHLEY EVER, the quality of service and products is UNMATCHED in the worst possible way.

Got a great deal on a sofa + chaise. Dreu was super helpful with finding us options and helping us decide on one. Devonte and Luke were awesome delivering and setting up the couch as well. Thanks!

Furnished my whole apartment with furniture from Ashley in July 2023. Jenny was wonderful to work with. Had a small problem with my bedroom set, but they made sure it was taken care of. Excellent customer service.

We have been shopping here for 5 years and won't shop anywhere else now. James B is knowledgeable and always has our best interest at heart.

If you need to buy a mattress, go talk to Al Combs at this store. He was thorough, super nice, and got me an excellent deal. Will return anytime I need to get furniture!

It was honestly lovely and smooth. The employees were beyond helpful. We were so happy with our experience. Thank you!

Ariya Yellow Bird was so helpful and knowledgeable. . She showed me many options and answered all my questions. I highly recommend her. .

Friendly helpful service

Blake helped from start to finish in finding a sofa set for my home. He was friendly, caring and very professional!

Ok Store.

Tatjana the Sales representative was amazing she let us take our time and she was very knowledgeable. We had an amazing experience. Thank you

The store manager likes to take inappropriate pictures of women. Absolutely disgusted by the experience and will never go back or bring my children in.

The store manager is disgusting and got caught taking pictures of female customers. AVOID THIS PLACE.

When sectional was delivered there was a tear at the bottom and the brackets for installing the mirror on the dresser was forgotten and when setting up a time for them to come back out to fix these problems they seam to be annoyed with me as if it was my fault that this happen. Well I guess it was for purchasing from Ashley furniture,won't make that mistake again

Our sales person was the best! His name is Camren. He was very patient with us and all of our questions. Not at all a pushy salesman very very professional. The only thing I did not like about Ashley furniture or was your selection of dining room sets really sucks. It’s all country.

I worked with Lindsay, and she was so awesome!

Alex is awesome! Helped us find the perfect couch and loveseat setup! Also didn't pressure us one bit on anything! If you need furniture ask for Alex!!!

Very good no complaints helped us through the process and made it a lot easier and made it fun as well. Ask for Camren great person!

Amazing! Al was super helpful and kind! the best furniture buying experience i could ask for!

Sales person was very helpful was disappointed that there was no free delivery with the amount we payed

Went in to get furniture to furnish my new place and got pro service and recommendations. This was our 2nd tile back in 3 years doing the same thing. Highly recommend Camren to handle it all for you!

I went in for a new mattress. Lots of options. Staff was very friendly!

Salesforce is awesome. Service department SUCKS. I received a couch and love seat stained and worn supposed to be NEW, tech said came from clearance center. Sent me new set that is terrible very little stuffing in arms and back . Two techs came out and said it's bad can't be fixed, Now Ashley won't replace because they're worried about economy. ME TOO!! I didn't spend thousands to have junk. They told me to put fluffy pillow under my arm . I had arm surgery and need what I paid for, overstuffed comfortable furniture. Nothing more and NOTHING LESS !!!!!

We had a really great experience with our sales men Chris Sheridan he introduced himself to us told us about the sales and clearance and open package sales he let us look around on our own answering questions we have been looking around at other places just couldn’t decide on what we really wanted he listen to what we wanted and what we thought we wanted. He pointed us in the right directions. Made us feel more confident in what we really decided on in the end very personable and pleasant person to deal with. We finally decided on a double oven refrigerator, and a dishwasher

Keyshawn was amazing! Friendly and very helpful, but left us to browse on our own and wasn't over our shoulder the whole time which was very nice! He helped us find the perfect loveseat, and set up pick up since we otherwise wouldn't have gotten it for a few extra days. Thank you!

My shopping experience was good, no high pressure and our sales associate Kay knew her product. The only complaint I have is 3 days prior to purchase the price was $100 less. I had a photo of the original price so Kay honored it. There was an upcoming sale so price was increased to offset the sale price.

Great service Had exactly what we were looking for. Great prices

Jane is the best!

We worked with Vic at Ashley and he was very knowledgeable and patient with us. We appreciate all of your time and support. We will definitely recommend you to others!

I previously bought my bedroom set from there,so I came back to look for a night stand or whatever else I may find. My partner and I had been there approximately an half hour the gentleman in the appliance section, retrieved us a salesman because we were ready to purchased. Salesman Al came over, hr helped with the final purchase. We bought, I also learned he and I both had something in common which is we both played team Rugby

Great service I was very impressed

I had a great experience today with James. He helped me find exactly what I was looking for and got me an amazing deal on a couch!! He was friendly and non-pushy.

I was greeted as I walked in. The most wonderful sales associate, Martha, helped me find exactly what I was looking for. She took time to show me what the chairs looked like and the exact color they would come in. She made shopping fun and made me feel like a friend not a customer. I can't wait for the chairs to come and will have a happy memory of purchasing them every time I sit in them. Thanks Martha!

I recently ordered a sectional from Ashley Furniture on the west side and was helped by Cindy who was amazing! Great costumer service and such a bonus that she is bilingual! She helped my fiancé better understand the process of the purchase. Thank you! :)

Camren and Keyshawn were so helpful in buying a new bed for our home. Ashley Furniture is lucky to have these two men. Thank you so much for all your help .

No one offered any help

(Translated by Google) All your products are very beautiful! Cindy waited on us (Original) Todos sus productos son muy bonitos ! Nos atendió Cindy

Love my sofa and loveseat, delivery was smooth and efficient!

We came to the store needing in-stock furniture to be included on a move to North Carolina for our daughter. David Wachtel was awesome in knowing availability, quality, smaller space items, and popular items for young adults. We purchased everything needed and at a great outlet type price! On top of that, we opted for drop-off delivery to load to the moving trailer and the items arrived on time and wrapped securely for the next leg. Jeremiah was the driver and special thanks to Jason and Riley for preparing all the items too. We are so thrilled with getting this all accomplished in less than a week. Thanks!!😊👏🎉

Very helpful and kind gentleman helped us a great day.

Very personal service! I didn't know much about electric recliners, but Tatyana helped me pick one out quickly and by phone and text. I'm homebound, so that was just what I needed. Thank you!

Had an exceptional experience. Was greeted the moment I walked in, and Tatjana was very patient with me as I explored various options, helping to guide me to a decision I’ll be happy with. Look forward to my new couch!

The fact they sell rinky dink fake plants for $79 that other stores sell for $5 tells me all I need to know about their price to quality ratio. Poor decision putting those towards the front of the store, makes me think everything else is 10x more expensive than it needs to be.

My wife and I worked with Cameron today and had one of the best retail experiences I can recall. He was very personable and professional. We will continue to work with him going forward so long as he continues to work there. If you get a chance, I recommend giving Cameron and Ashley furniture a chance!

James was a very friendly employee and helpful

Bought a desk on Jan 2 and picked it up on the 18th. Get it home, missing hardware in the box. Called the store, and the lady on the phone said she'd get it ordered to ship at the end of the day when the invoice closes. Two weeks ago by, nothing. Call the store, they say they can't tell me if it was ordered, can't tell me why they don't know. Call a week later, same response. Call after over 4 weeks of waiting for these parts, and the lady on the phone says it was never ordered. She says she has the order there and will send me both packs of hardware for the desk. 3 more weeks, I get the hardware and it's the incorrect hardware. Now they have said the case is resolved and will not send more, and if I go and buy my own hardware I will violate the warranty on the desk they will no longer let me return. Unbelievable.

I love Ashley. They have good quality furniture. This location is very nice and the staff was courteous and professional. Dre was very knowledgeable. He answered all of my questions and was super helpful. I will be returning. There is a beautiful bedroom set that I have my eye on! Stop in, you won't be disappointed!

I had a great experience shopping at this store the manager Mr. Arthur was very helpful.

Worked with Lindsey who was great! Awesome easy experience. Pickup was no trouble. I’d recommend Lindsey anytime!!

The sales person we had was extremely knowledgeable and friendly. Not pushy, but made sure I knew everything I needed to know to make a good decision.

(Translated by Google) Al Combs is my favorite room consultant here! Spanish spoken, too! (Original) Al Combs is my favorite room consultant here! ¡Se habla Español, tambien!

Great furniture and deals

Purchase a washer and dryer, customer service at the store was above my expectations after visiting other stores and not getting the attention and assistance we needed. The have an A++ in customer service. The delivery was smooth, respectful to our property and very knowledgeable. The tracking system on delivery day is awesome helps plan you day better. Recommend them 100%

Very friendly and helpful

Very in your face sales Parkis followed us around the store the whole time. I felt more like a criminal than a guest shopping for furniture.

Very helpful with all the decisions of buying a few furniture pieces 👌

Another satisfying furniture purchase experience at Ashley. A custom England sofa with a beautiful upholstery and pillow combination suggested by Tatjana.

I was surprised by how long it took for someone to actually approach us. We were helped by Tatjana however as soon as she saw us. She was very attentive, gave us the time we needed, answered the questions we had (which I appreciate being in sales myself) and we bought from her right there. Will be building a new house in a few years and will come back to her with all our furniture needs. If you're looking for someone to really take care of your needs Tatjana is hands down my recommendation!

We purchased a recliner and discovered that the legs were missing from the delivery. I was initially upset to learn that it would take 2-4 weeks for replacement parts to arrive. I went back into the showroom and the floor manager graciously agreed to let me take the wooden legs off the floor model. We are now happily enjoying our new chair and can't say enough about the customer service in the Madison showroom.

I ordered a kitchen table set with a bench. First problem, one of the chairs was missing the brackets entirely that were necessary for installing the cushion. After complaining, they sent me the parts but I have no way of installing them, since I don’t have a drill. They told me if I can’t do it myself, I have to schedule an appointment and drive over there to get them installed. Second problem, my bench was damaged when it arrived. I complained about this too, and they told me they would add it to my support ticket. I didn’t hear anything for 3 weeks, so I reached out again. They said there was no history of a support ticket being made, and they didn’t know what I was talking about. They made a new support ticket, and said they would mail a new part to me. It’s been a few weeks now and I still haven’t heard from them or received it. In general, their support ticket system seems very unorganized. Their quality checking must be pretty bad too, considering I was sent 2 pieces of faulty furniture. If you’re looking for high-quality, undamaged furniture, don’t shop here.

My “brand new” sectional showed up with no wrapping, pillows and cushions just thrown lose in the back of the dirty truck and extremely damaged with a crushed frame. Another part of it was ripped. Horrible service. Driver PJ and his partner were very unprofessional and rude. Out LOTS of money for a product I still don’t have and now have no delivery date for. They are very nice and professional when you’re in the store buying the furniture but once they have your money seems like you’re just screwed. Honestly feel like they’re stealing from me. Unsure if I will ever even receive what I paid for.

We were very pleased with the process of searching and purchasing our product! The employee that helped us was awesome and not pushy at all!

Martha was a great sales person. She was very helpful in my adventure in finding my new recliner. She was not pushy with getting a sale. I was also very happy with the variety of choices in the store. I will be going back when I get ready for my new table and chairs!

We purchased 2 sofas and a TV media center July of 2021. We were told that there was a 6 week delay, so they threw in 20% off to make it up to us. The 6 week delay ended up longer so, in the mean time we sat in zero gravity outdoor chairs. The sofas arrived October 2, sort of. The salesman entered the order wrong and sent us two love seats. They apologized and immediately ordered two sofas. In the mean time they left us the two love seats and would exchange. The one loveseat reclining mechanisms failed within 2 weeks, and we used the other love seat instead. Finally just before Thanksgiving we received them. By March the mechanism on the sofa began failing the same way it did with the love seat. By early July it failed completely, so we called for repair. Repair was scheduled for November of 2022. The technician showed up November 8th and confirmed that both mechanisms on one couch failed due to shipping upended instead of flat which damaged the alignment. The technician told us the repair was covered and the parts were ordered for shipping to our house. When they arrive we were to contact them to send the technician back up for the 2 hour repair. After waiting almost 2 months without parts or contact with anyone I finally called them and found that the technician never ordered our parts, so we requested they do so immediately. They said they will be in touch. So here we are again waiting for them to fix our issue. We went through our original paperwork and do not see the 5 year extended warranty that our salesman promised us for our inconvenience either. My experience with them has been very slow, difficult, frustrating, and in some ways deceitful. We had discussed coming back for design help, and more furniture, but due to all these inconsistencies we went somewhere else for our kitchen and office furniture purchases.

The driver Luke said he was at my apt remind you they only gave me a 30 minute heads up through a text message no number to call whatsoever. Had the maintenance guy looking out to let them in the truck was never there. The driver lied said they waited over 25 minutes they were never even here. Now they want me to reschedule which could take up to more months then I paid for the people to put together the furniture yet I had to carry a huge package of furniture up two flights of stairs by myself two days ago before any of the other stuff, even arrived the ladies on the customer Care line were very rude and had horrible customer service. I will never refer these people again at this point I just want a refund I don’t even want the furniture all thanks to furniture and appliances drivers Luke.

Martha was our sales representative. We went into Ashley to look and then planned on going to a couple competitors. We told her this and she laughed and said that's what I would do too. We knew we liked her vibe and asked for her card. When we came back to buy the couch, she was great. The couch came this week and the delivery drivers drove in the bad snow storm. They quickly got it into the house with no major issues other than wet snow on the couch. Dried and couch looks great. Thank you.

We had an amazing experience with Dan on the appliances side of the store. Think we picked out a great one within 10 minutes, and were out of there in 10 more. The delivery app was pretty slick, and let us plan, up to the minute, what time to be at home. Thanks so much!

The store seemed to have to same style of furniture from different suppliers. I thought of this store as a lower price place. Not the case on my visit I found the prices to high.

We got our furniture here. It's great. Prices matched. Good discount. Helpful staff.

(Translated by Google) everything is beautiful there (Original) Todo es hermoso allí

Parkis is the sales rep that helped me and my girlfriend get the couch we were looking for. He was very helpful with any questions we had and definitely didn’t make us feel pressured with our purchase. We will be back to add on to our living room set and we’ll make sure we ask for Parkis! Thanks Ashley! Tommy and Morgan

Jacob Druker was fantastic! We’re very particular about what we were looking for, and had been looking for a sectional for our downstairs for months. Jacob greeted me without pressure, but ready to help. I laid out what we were looking for and our budget. Jacob showed 2 good options and then the perfect sectional for us. It was exactly in budget, right color, fabric, size, ability to get it downstairs, and availability in a few weeks! It checked all our boxes and we bought it. It’s been great and actually we had a bit more room so we called and Jacob ordered an extra piece (Modular sectional)! It was also delivered quickly and was perfect! Definitely recommend, as we will be return customers for sure.

Just bought a beautiful dinning room set from Jacob at Ashley furniture. From the moment we walked in, he was extremely helpful and not pushy at all. I showed him my style, and he was extremely helpful in showing me what was available and all of the prices in availabilities things I was interested in. Grateful for such a stress free experience!

Very helpful sales associate. We got exactly what we were looking for at a great price.

I do not recommend this place terrible service I bought a mattress and in four months it was deformed and they did not take responsibility terrible store

Great customers service, Dan was informative about the products

Mike Terry is a FREAKIN’ ROCKSTAR!!

On time delivery...friendly, helpful and efficient

Ashley on the west beltline has been my family's go-to for years. Staff are professional, knowledgeable...they save me money on my purchases. Love em🥰

Do not waste your time or money. We ordered bedroom furniture in June. A piece for the dresser mirror was cut incorrectly so they could not mount the mirror. They submitted a service request to get a new piece in June. It took numerous follow ups and 4 months to have customer service get us a ETA. The piece will arrive around December due to a "manufacture delay".. 6 months for one piece?! They also mess up constantly with our invoice and the amount to be paid changes constantly. Save yourself a headache and shop somewhere else.

Check out the on sale area! Great deals.

We purchased an entire house of new furniture. What proceeded over the next year two years was extremely disappointing. Three times furniture that was delivered was defective. Had to wait months for replacements because of supply chain issues. Some managers at the Madison West store unresponsive in helping us resolve our issues, i.e. no return phone calls, emails, etc. Customer service was terrible with again no return phone calls and emails, setting up wrong delivery dates, using the wrong address for delivery and overall general dysfunction. Our original salesperson started out great but the service after the sale was almost nonexistent. Austin in appliances was awesome to work with. The delivery team was great to work with as well! I am glad that after the last piece of furniture was finally taken care our two year journey is over with. I will never go back to them for any other purchase. If other customers are treated this way, it surprises me that they can stay in business. It is too bad. If other people use Ashley. I hope they have a much better experience than we did.

Austin in appliances was wonderful. He made buying appliances for my new kitchen so easy.

We had very specific needs when shopping. Our salesman went above and beyond working with us. We were quickly dismissed at a couple other stores, because of what we needed. Our salesman went above and beyond to find something that best fit our needs. We even decided to buy the matching couch, largely because our salesman did such a good job.

Recently bought a reclining sofa through Ashley in West Madison, and had the smoothest process. Never needing to step foot in the store, called from the Milwaukee area in preparation for a move and was connected to Parkis Waterbury as sales rep on the phone, answered all my questions regarding the sofa, pricing, delivery window, and any special offers. Within minutes was able to purchase the sofa, with a 4 year protection plan which he happily knocked a bit off the pricing for. Now to eagerly await delivery and hope it's on time and not a 6 month delay

Dreu was fantastic and found is the right living room set for us in 30 minutes! Recommend him if you go there.

Great service. Dan really knew the details about every appliance we purchased.

So far so good. The one complaint is the repairs contractors take forever...like a year. No joke. I bought a very nice, very expensive lift chair for my mom. It took a year to get fixed when it started making a noise. A year. Thank goodness it was functioning still. I feel bad for folks that have something that needs immediate attention. The staff is always knowledgeable and professional.

I saw my original review was deleted, I didn’t know they could delete Google reviews. We worked with Mike Terry on the west side. We contemplated between two mattresses. One was $1700, the other $4,000. He pushed us to get the $4,000 mattress and told us, “If for any reason it doesn’t work out, I’ll get you into the other mattress. I’ve worked here a long time and there are ways around it.” He told us that we will end up liking the tempurpedic more anyways, so might as well skip the hassle of returning the other one. Fast forward 3 weeks later. We absolutely hate the mattress. It runs really warm and it’s way too firm. We want the other one. Low and behold we can’t get it. It has to be one of equal or greater value in the same family. He never stood by his word. We were told “we signed the terms and conditions.” They are a bunch of crooks. I didn’t know you can just blatantly lie to customers, and that’s just fine. This was the one and only time I went against my gut. I Will never shop there again. lesson learned, too bad it was a costly lesson. If you’re shopping for a mattress, go somewhere else, run!

Everything I bought from here has fallen apart. The arm of the couch broke in less than 6 months. The lamps sparks up when we plug them to the wall. My toddler almost swallowed one of the screws that fell off the dinning chair. The side stools started peeling too. Really poor quality, of course they scammed us about Warranty!

Lyndsay was fantastic! It didn't take much for us to select our reclining chair, but Lyndsay was very helpful in determining which fabrics were an option, and kindly offered perspectives as I narrowed it down to the final choice. She offered questions and thoughts I hadn't considered, and I walked away feeling I had made a very informed choice and one I'm excited about. Thanks, Lyndsay!

Alex and his team were great. Very professional and prompt service. I’ve purchased furniture here previously and Alex made sure that we were satisfied on the way out. Highly recommend them and looking forward to our next purchase. Thanks to you and Tatiana (sp?) for your assistance.

Good furniture

Sales guy may as well be selling used cars. All friendly and helpful until I purchased furniture, then when I called because I didn't like it (quite uncomfortable) ... CRICKETS!! Worse, even after I acquiesced about returning the couches, I called because I wanted to have a conversation. Never returned my call or email. To me, this is the most egregious part. It's not how you treat customers. I will never be back.

Al was a great help in finding me what I was looking for.

Stopped in today to look at recliners (not good for me because I am so short nothing has been comfortable) James Bregenzer was an absolutely amazing salesman! He took the time to help me pick out and customize the perfect Rocker Recliner to fit me! Thank you so much James,I can not wait for it to arrive!

This is my experience, readers digest version. We bought our entire household of appliances due to our contractor working with this establishment. Fast forward, when items break down on warranty get ready for crickets when trying to reach someone, called sales, service, delivery, front office over 2 week period trying to get anyone to call back, multiple messages at each, not one call back. They wore me down, which I believe is their strategy, can’t live without a refrigerator so ended up going to a competitor and swallowing the loss. Never again.

The men who delivered my couch are my heroes! It was too long to fit in the elevator so they carried it up three flights of stairs, and they did it a great attitude! I couldn't believe how joyful and kind they were.

Jenny was amazing and helped us with everything! Super knowledgeable and sweet and got us a great deal!

Got a great deal on the furniture we liked. Ashley agreed to warehouse our purchase for 3 weeks since we are building and not quite ready for the items. Great sales staff, couldn’t be happier with our experience.

Buying furniture and appliances can be stressful and daunting. I purchased a house full of furniture from Ashley furniture. I worked closely with Randy Arp and he was able to make this process painless and even enjoyable. He is extremely knowledgeable and professional. It was a great experience and Randy was even able to help with extra savings. Thank you Ashley furniture and Randy for the superb furniture purchasing experience.

I (we) visited Ashley Furniture in Madison WI last Sunday. We were greeted by a very pleasant salesperson (Jennifer) who was helpful in finding what we went looking for and helped us through the purchase process. Our experience was quite good and successful, we enjoyed our experience.

Rude uppity salesperson

This is, without question, the worst business I've ever dealt with. I initially ordered a mattress over a month ago, and was promised delivery about two weeks later. That delivery date has been pushed back several times, to the point where they're now claiming they'll deliver in two weeks, a month after the initially scheduled delivery date. Not only that, but they've actually scheduled delivery multiple times where they will let me know they are planning to deliver on a given day, and that I need to make sure to be home from work to accept the delivery. Then, on the day delivery is supposed to happen, they send me continuous updates that the delivery is coming. At the end of the day, they let me know that the mattress never existed, and delay delivery again. So far this has happened twice. Contacting their customer service line, when they even bother to answer calls, will lead to you sitting on hold for a half hour until you reach someone who will inform you they can't help and then try to hang up as quickly as possible.

3 stars due to the experience receiving our items, not the staff. Everyone we worked with in store or on the phone was great. We ordered a kitchen table and chairs which ultimately took about 6 months to receive. I understand Ashley can't control when they receive items from their distributors, but it was frustating that every time we set a delivery date we'd get a call a few days before with another delay. Pleased with our items but it's not reasonable to wait half a year.

They sold me a bed that wasn’t sealed right and it had bed bugs , I do not recommend, a 1000$ bed went in the trash .

We LOVE our new sectional! Shopping experience was great-- staff were friendly and available but didn't follow us or feel pushy. Smooth and easy delivery process, and delivery guys were really nice. The new couch is high quality, very comfy, and just like what we saw in the store!

I had the best and easiest experience shopping at this location! Ariya specifically was especially helpful when it came to making a decision and I always felt she had my best intentions in mind. Even when I made a mistake on my order, she took care of it immediately! Greatly appreciate the service!

I can’t say enough about our experience. We went into the day just “looking” for furniture and walked out of the store with $5,000 worth of pieces for our new home. The sales person was extremely helpful and very non aggressive. She listen to what I was thinking and showed me many options that helped me narrow what I was thinking! My husband who HATES furniture shopping and completely is skeptical of sales people, really appreciated our sales persons help. To top it off, when we said that we needed furniture to accommodate our #1 child, Cooper, a 3 year old Berneboodle, she said to bring him inside ( he was in the car with grandma). Being so accommodating to what I need and understand my needs was Top Notch! Thank you so much!

It was not great. Salesmen followed me around the whole time. Made it really uncomfortable to shop and walk around

This low rating is because of the dishonest management personal at this west side location. One of the managers named Alex greeted us at the store and was acting nice and promising to help us out. We really thought that he was honest but it turned out that he was playing us all along. He never replied to our text messages or phone calls. Be aware of this guy and don’t believe what he says.

I purchased washer and dryer on April 30th. My delivery date was pushed back to May 15. On May 14 when I called to confirm my delivery I was told someone canceled my order. When I spoke to Dan he said the delivery guy was sick I’m thinking no way this big brand store don’t have extra delivery people. He assured me he was going to try to squeeze me back in for May 15th or definitely May 16th with late delivery to accommodate my work schedule. Nothing was delivered and all I got was an apology. Still my money have not been returned. This was the most unprofessional shopping experience I’ve ever experienced in my life.

Horrible experience. Jacob and Alex were great and went above and beyond when I was there looking to furnish my full house and was ready to spend alot of money. But since closing the sale the service has been horendous. Do not expect returned calls as they will not get back to you. I originally bought the items on April 16th. I close on our new home on May 16th and was suppose to have the majority of our order delivered on May 17th. I received a call on Tuesday, May 10th saying the base for our master bed would not be available until June 2nd, and was asked if I still wanted the mattress delivered on the 17th. I asked for options on the base but never changed my delivery date for the 17th for anything else. I was told a manager would call me back. I called back on the May 11th because no one called me back, then on the 12th I received a call from Alex (the manager) saying he would find a base and would get back to me that day. I said thanks but please get back to me because I'm closing on the home next week and want to be sure everything is good to go. He said no problem. Then I called back Friday the 13th because no one called me back, then called twice on the 14th because no response again, then called again on Sunday the 15th because no call back once again. On the 15th I was told Alex left early and then I finally spoke to Jacob because I said I needed to just cancel my order since no one seems to be able to help me. Then after he talks to another manager they say they can give me another base for the delivery but that base won't be available to deliver until May 29th. Then I confirm the base isn't until the 29th but the other items will still be delivered on the 17th as originally planned? I'm then told no, nothing will be delivered until the 29th because the delivery date for the 17th was removedbe cause they were going in and out of my order. Then after speaking to a different manager I was told multiple actually weren't going to be available in the 17th anyways and someone should have told me that. So now I will have an empty house for 2 weeks because they screwed up and didn't return my calls to confirm my delivery and details. *Go somewhere else unless you are ok with bad service.

Tatjana was great to work with. There was a problem with our order, and she cleared it up promptly. Will do business again

Excellent customer service salesman took his time happy with our experience