Ashley | Madison, WI 53713

Ashley Madison, WI

Your Local Furniture, Mattress & Decor Store

Ashley on Madison's west side is your one stop shop for everything 'home'. Featuring more than 100,000 square feet of furniture, home decor, mattresses, even appliances! Our commitment to fresh designs and quality has made Ashley the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 1000 locations in 46 countries. At the Madison West store off the Beltline, you'll find stylish, quality furniture, mattresses and appliances that fit your unique lifestyle. We've curated our collection from the best brands in the world. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our Wisconsin employee owned and operated store in Madison is passionate about being the best and most affordable store for everything you need for your home. Visit our beautiful showroom in Madison today.

Customer Reviews
3.6 Star Star Star Star
(868 reviews)
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Treedom Witlove 1/30/23

Very in your face sales Parkis followed us around the store the whole time. I felt more like a criminal than a guest shopping for furniture.

Arrigo Coen 1/28/23

They have ugly customer service. They make us wait for a month and after that they guys that bring the couch didn't want to carry it three flours since it didn't fit the elevator. I prefer take my business anywhere else

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Frey Guy 17 1/25/23

Very helpful with all the decisions of buying a few furniture pieces 👌

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Aaron Boczkiewicz 1/16/23

I was surprised by how long it took for someone to actually approach us. We were helped by Tatjana however as soon as she saw us. She was very attentive, gave us the time we needed, answered the questions we had (which I appreciate being in sales myself) and we bought from her right there. Will be building a new house in a few years and will come back to her with all our furniture needs. If you're looking for someone to really take care of your needs Tatjana is hands down my recommendation!

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Meri Tepper 1/14/23

We purchased a recliner and discovered that the legs were missing from the delivery. I was initially upset to learn that it would take 2-4 weeks for replacement parts to arrive. I went back into the showroom and the floor manager graciously agreed to let me take the wooden legs off the floor model. We are now happily enjoying our new chair and can't say enough about the customer service in the Madison showroom.

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Amanda Leggett 1/13/23

Star Star
Camille Weeks 1/13/23

I ordered a kitchen table set with a bench. First problem, one of the chairs was missing the brackets entirely that were necessary for installing the cushion. After complaining, they sent me the parts but I have no way of installing them, since I don’t have a drill. They told me if I can’t do it myself, I have to schedule an appointment and drive over there to get them installed. Second problem, my bench was damaged when it arrived. I complained about this too, and they told me they would add it to my support ticket. I didn’t hear anything for 3 weeks, so I reached out again. They said there was no history of a support ticket being made, and they didn’t know what I was talking about. They made a new support ticket, and said they would mail a new part to me. It’s been a few weeks now and I still haven’t heard from them or received it. In general, their support ticket system seems very unorganized. Their quality checking must be pretty bad too, considering I was sent 2 pieces of faulty furniture. If you’re looking for high-quality, undamaged furniture, don’t shop here.

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Claire Immel 1/5/23

We were very pleased with the process of searching and purchasing our product! The employee that helped us was awesome and not pushy at all!

Star Star
Cory Catlin 1/2/23

We purchased 2 sofas and a TV media center July of 2021. We were told that there was a 6 week delay, so they threw in 20% off to make it up to us. The 6 week delay ended up longer so, in the mean time we sat in zero gravity outdoor chairs. The sofas arrived October 2, sort of. The salesman entered the order wrong and sent us two love seats. They apologized and immediately ordered two sofas. In the mean time they left us the two love seats and would exchange. The one loveseat reclining mechanisms failed within 2 weeks, and we used the other love seat instead. Finally just before Thanksgiving we received them. By March the mechanism on the sofa began failing the same way it did with the love seat. By early July it failed completely, so we called for repair. Repair was scheduled for November of 2022. The technician showed up November 8th and confirmed that both mechanisms on one couch failed due to shipping upended instead of flat which damaged the alignment. The technician told us the repair was covered and the parts were ordered for shipping to our house. When they arrive we were to contact them to send the technician back up for the 2 hour repair. After waiting almost 2 months without parts or contact with anyone I finally called them and found that the technician never ordered our parts, so we requested they do so immediately. They said they will be in touch. So here we are again waiting for them to fix our issue. We went through our original paperwork and do not see the 5 year extended warranty that our salesman promised us for our inconvenience either. My experience with them has been very slow, difficult, frustrating, and in some ways deceitful. We had discussed coming back for design help, and more furniture, but due to all these inconsistencies we went somewhere else for our kitchen and office furniture purchases.

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