Ashley Madison, WI
Ashley on Madison's west side is your one stop shop for everything 'home'. Featuring more than 100,000 square feet of furniture, home decor, mattresses, even appliances! Our commitment to fresh designs and quality has made Ashley the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 1000 locations in 46 countries. At the Madison West store off the Beltline, you'll find stylish, quality furniture, mattresses and appliances that fit your unique lifestyle. We've curated our collection from the best brands in the world. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our Wisconsin employee owned and operated store in Madison is passionate about being the best and most affordable store for everything you need for your home. Visit our beautiful showroom in Madison today.
It was not great. Salesmen followed me around the whole time. Made it really uncomfortable to shop and walk around
This low rating is because of the dishonest management personal at this west side location. One of the managers named Alex greeted us at the store and was acting nice and promising to help us out. We really thought that he was honest but it turned out that he was playing us all along. He never replied to our text messages or phone calls. Be aware of this guy and don’t believe what he says.
I purchased washer and dryer on April 30th. My delivery date was pushed back to May 15. On May 14 when I called to confirm my delivery I was told someone canceled my order. When I spoke to Dan he said the delivery guy was sick I’m thinking no way this big brand store don’t have extra delivery people. He assured me he was going to try to squeeze me back in for May 15th or definitely May 16th with late delivery to accommodate my work schedule. Nothing was delivered and all I got was an apology. Still my money have not been returned. This was the most unprofessional shopping experience I’ve ever experienced in my life.
Horrible experience. Jacob and Alex were great and went above and beyond when I was there looking to furnish my full house and was ready to spend alot of money. But since closing the sale the service has been horendous. Do not expect returned calls as they will not get back to you. I originally bought the items on April 16th. I close on our new home on May 16th and was suppose to have the majority of our order delivered on May 17th. I received a call on Tuesday, May 10th saying the base for our master bed would not be available until June 2nd, and was asked if I still wanted the mattress delivered on the 17th. I asked for options on the base but never changed my delivery date for the 17th for anything else. I was told a manager would call me back. I called back on the May 11th because no one called me back, then on the 12th I received a call from Alex (the manager) saying he would find a base and would get back to me that day. I said thanks but please get back to me because I'm closing on the home next week and want to be sure everything is good to go. He said no problem. Then I called back Friday the 13th because no one called me back, then called twice on the 14th because no response again, then called again on Sunday the 15th because no call back once again. On the 15th I was told Alex left early and then I finally spoke to Jacob because I said I needed to just cancel my order since no one seems to be able to help me. Then after he talks to another manager they say they can give me another base for the delivery but that base won't be available to deliver until May 29th. Then I confirm the base isn't until the 29th but the other items will still be delivered on the 17th as originally planned? I'm then told no, nothing will be delivered until the 29th because the delivery date for the 17th was removedbe cause they were going in and out of my order. Then after speaking to a different manager I was told multiple actually weren't going to be available in the 17th anyways and someone should have told me that. So now I will have an empty house for 2 weeks because they screwed up and didn't return my calls to confirm my delivery and details. *Go somewhere else unless you are ok with bad service.