Ashley Store Onalaska, WI

Tom was a great help and very fast

Representatives listened to what we wanted and helped us get what we wanted within our budget. Nothing I can complain about

I worked with Dylan in the Onalaska store. I have bought from him before. I will only work with Dylan due to the great service he has given me in the past.He is very knowledgeable, patient and quick to help me with all I need. Thank you Dylan for once again being awesome at what you do!!!

Real nice till you come back n decide to cancel your order then treat you like an asshole n made me feel unwelcome. Never buying from them again

Tom was very helpful. All of our questions were answered, he did some more research and discovered that the office chair was a discontinued item. So in the end ,we saved 30 percent. The next time we need furniture we will go back to Ashley Store because of the good service that we received.

We absolutely love our couch. With that being said the process to get is was frustrating and long. After being told it would take 2 weeks for our couch to arrive, they then changed it to a month. In the grand scheme of things that’s not long so we were fine with it. When it came to actually picking up the couch (we didn’t want to pay for delivery), I had to call 4 different times to confirm that our couch was indeed ready for pickup (after they had changed the dates on us twice) Overall, I think they could just use a better ordering and update system.

Just had the best furniture shopping experience at Ashley. Chris was the rep helping us and he was excellent. Robin was also very helpful. Can’t thank you guys enough we are very happy with our purchase. Thanks again. Highly recommend Ashley furniture

Was happy with the in-store service. However, the process to get my couch and chair after ordering and paying for my products has been nothing but a headache. At purchase, I was told it would be a few weeks for delivery. The couch took one month instead. When I got it, the recliner portion did not work. I called and reported a claim for a technician to come out and repair it. They said the technician would call and never did. I repeated this process two more times over the span of a week and the technician never called or came to fix it. I ended up fixing it myself. I also ordered the matching chair. It was supposed to come in one month. They called and said it would be two months instead and I still have not received it. Based on the customer service, I would not recommend Ashley anymore.

I used to work for the company multiple years ago coming back to the store and seeing how well the customer services was a breath of fresh air will always recommend it Ashley furniture and its employees did fantastic job. Look forward to getting my furniture.

Appreciate the customer service.

Pretty much the worst experience you could have. Ordered furniture - waited months for it - the store confirmed the delivery date with us multiple times - then 4pm the day before, AFTER we had donated our old couch, they cancelled with us and let us know our items are still on back order, so now we have no furniture in our living room and they offered us no solutions nor help. Horrible customer service.

We had a wonderful experience. We are allowed enough time to browse individually, but when we needed help, somebody was prompt and professional.

Great Service and friendly sales people they were very helpful

Very good service. Tom H. was excellent wit helping us find the perfect couch!

Sarah Krick is awesome! Highly recommend 👍

The couch I purchased started wearing out fast within a few months. The cushions sink in really bad. Customer service was supposed to send a replacement cushion but never did. We left messages and they never got back to us. I will never buy from Ashley furniture ever again.

Had to re schedule shipping do to glass not fitting in the side tables

Dana was amazing to work with! Made the whole transaction super simple. Thanks!

Chris and and the store manager were helpful and definitely experts in their craft! Thanks again

Very good salespeople, found out details I needed and looked into questions I had. Will do business with again.

I can into the store having an idea of what I wanted. The sales associate brought me directly to my three options and was pleasant, no pushy and speedy. I chose the chaise I wanted, he brought me up to the register, checked me out and scheduled my delivery for next week.

Sara was amazing and really took the time to listen to our wants and needs! With her help, we found exactly what we were looking for.

Dylan did a great job showing the dining room set, explaining options and finalizing the sale. He was not pushy but attentive. We appreciated that!

Great experience. Love our new end tables and lamps.

Sara was our customer service representative. She was amazing. So helpful. She was training a very astute girl,who was also very helpful.

Chris was excellent. Great service and amazing deal.

I was told in La Crosse Homestore that delivery would be $100. We opted to pick up our entry way table to avoid extra fee. We were told twice the furniture piece would be assembled before we paid. I was very specific about that, but when we pulled up in Arcadia Ashley pick up they said NO without the fee. We were Really disappointed since we have long been a customer and made some large purchases with Ashley over the years. Felt like a number this time. Scott Mihalovic, La Crosse.

Super salesperson. Name Dylan!

Ordering a lift chair was very easy, were able to take advantage of free delivery when ordered a five year protection plan.

Chris was very helpful with making sure I got the piece I was looking for.

Quick and friendly service. We're so happy with our pit.

Robin, the sales representative was very knowledgeable & professional as we purchased a matching coffee & end table. Also, she answered all of our questions.

Dana took the time to listen to my wants and needs and giving valuable input. She understood my budget and worked around it to ensure that I was bringing home furniture that guaranteed me happiness. The experience was very personable and fun!

Chris was incredibly helpful and patient as I was deciding which items to purchase. He was helpful in finding me great deals as well. It was a fun night shopping for furniture and I do not like shopping for furniture.

EDIT: Don't be fooled by their customer service, they comment on bad reviews and tell you to email someone, and then never respond to the email. Their customer service is an absolute disgrace. ------------ TL:DR - Sarah is the only competent person at this store, if you can't get her, come back another day or go elsewhere. Don't waste your time/money with anyone else. ------------- I ordered a bed and mattress on 10/5. Delivery was supposed to occur on 10/25. I then got a call on 3 separate occasions telling me that the delivery was delayed from the warehouse and pushing the date further back. Eventually, I got confirmation for 11/8 delivery. Delivery on 11/8 occurs, and I am given a twin mattress instead of a queen. The drivers confirmed that the numbers on both matched up, but that the warehouse themselves mixed up what was in the box. So again, my delivery was delayed more. I had a frame, but no mattress to go with. I called customer service (generic, not for this physical store but for the branch) and was told it would be 48-72 hours for them to review what happened and get back to me. And every time I expressed my frustration, I got a run-of-the-mill "I understand your frustration." Never offered to transfer me to the store directly, never offered to speak to a manager, never offered compensation, heck never even said that they would look into their failures and this wouldn't happen again. I then asked to be transferred to the store's manager, Matt. Matt said he would look into it and get back to me. 2 hours later and I had heard nothing, so I called him again and was informed that they were trying to see which mattress that is currently in the warehouse they can use to delegate to me (which, if I'm understanding correctly, meant removing it from someone else's order and delaying that person so that they could appease me). He then said he would let me know within 48 hours what the plan was. A few hours later I had still heard nothing, so I decided to message my salesperson, Sarah, directly. Sarah responded back very quickly that she was out of office when this was occurring, but would be back in a few days and would look into it. The day she was back in the office she messaged me within an hour of her day starting to let me know that a mattress would be delivered to me the next day. At this time I still hadn't heard a word from the manager, Matt. I was also informed that there would not be compensation or refunds done at the store. So basically, writing this review to try and give information to others. Seriously - don't give Ashley your money.

They were a week late in their promise to deliver and never offered a reason or an apology.

Great service, nice staff, and we love their furniture. Chris was extremely helpful and was not pushy at all. He would point us in the right direction and check up on us periodically. We got a good deal on a full King size bedroom set plus a super nice mattress. We ended up paying a lot (thanks to inflation), but it was exactly what we wanted. We like the furniture build quality, and their protection plan comes in handy. They also provide a military discount, anything helps now a days. We are repeat customers and will definitely be going back in the future.

My salesperson Chris was very patient with me. He spent a lot of time for someone whose purchase was not going to be over $500. And he even helped me use your wheelchair to get to the back of the store.

Great employees who provided guidance quickly and efficiently while understaffed. I am fully satisfied with my purchase experience.

Friendly enough an affordable but still waiting on my product to be delivered. Ordered was placed 3 weeks ago

Friendly sales staff with great knowledge of their product. Would recommend to everyone!

My shopping at the store was good. Sales associate worked hard and did his job. I was able to learn more about the products and gain perspective. I was able to negotiate getting a package deal parallel to another online place that was better than what was currently offered by Ashley. I liked the furniture I picked out and the price it was at. The process to receive my order was/is chaos, awful, and I am still waiting for compensation. I made my purchase over Labor Day. On 9/16 I was called and told they could not deliver on 9/21 as planned and rescheduled to 10/22. On 10/16 I was told they could not deliver on 10/22 and rescheduled to 10/24. On 10/20 I received an email stating that my delivery would occur but needed to confirm my delivery. I opened that email and the link said it was only valid until midnight of 10/20, so I had less than 24 hours to reply to an email sent on a Sunday with no phone call. Then I received a call saying they cannot deliver on 10/24 and would need to reschedule for 11/23. I called customer service and the person was no help and just regurgitated over and over that the order was moved to 11/23. I asked for some kind of rationale, confirmation or guarantee that we would receive our order on that day and stated, as a customer, I have no reason to believe Ashley's word anymore since three times they have cancelled. After sitting on hold for an extended period while the person said they would look into that, she returned to the phone to state exactly what she said a dozen times before: it was rescheduled to 11/23. I had to hang up to avoid blowing up on a person over the phone. I made this purchase over Labor Day and was to receive it just a couple weeks later. It is 11/4 and I have no products I ordered. In theory, though it is hard to believe, I should receive most of the order on 11/7. By the people at the store, I felt like a valued customer. By the extended company, I felt like a piece of trash. They had cashed my check and got what they wanted. Their incentive to work hard to please the customer (me) was over. I would never order furniture from Ashley again that was not currently in inventory (It should be stated that most of the order was in inventory at the time of purchase, but I opted to get it all in one order to make it easier for Ashley). This would only change if I were properly compensated for this poor service. This has been an awful experience.

Loved the furniture at the store .. then took home seen where there was damage. Since was on the floor the said there wasn't any warranty!! Ps customer service in store was amazing

What couch shipped on time, the other coach was shipped a week late.

Had a date scheduled for delivery of living room furniture, Ashley rescheduled delivery a month out without checking on rescheduled date. The day after a national holiday is ridiculous without checking with the client. People travel and thinking it’s ok to disrupt that is unforgivable. The operator was rude and no help at all when calling the return number. Doubt we will choose Ashley Furniture in the future. There are other stores to choose from. Hoping there are no further issues with this delivery.

Love the product and service.

Very easy to deal with.

Very nice people. Good service by all I came into contact with. I believe Sara was my go to person, she was great. Ellen Harbaugh

Good helpful salesperson. I purchased a Beauty Rest mattress and power base. Also, a bed. Always happy with Ashley furniture.

Great Product, wonderful experience with employees

I gave them three stars because the furniture is usually good but if someone helps you at the store that isn’t getting commission. They will walk away from you in the middle of a sentence. They will walk away from you the minute somebody else walks in the door, they will walk away from you when the phone rings and I knew what I wanted and I was ready to pay for it and he just kept attending to other people so I left.

Chris the salesman is awesome! He was helpful, knowledgeable and hilarious. The only reason I didn’t give this transaction a 5 is because there were complications with paying. It seemed like the system was offline or something. But Chris gets a 5 for sure!

Chris was a great help! He did the right amount of talking and upselling. Chris was a pleasure to work with.

I just wanted to share about what a great job Sarah Krick did in helping me with my furniture purchase. She truly went the extra mile in graciously helping me with a return, purchase, and price adjustment. She remembered me each time I contacted her and was gracious and patient to please her customer. She is a credit to your store. With service like that, it makes me want to have her help me again in the future. THANK YOU SARAH!

Worst costumer service stopped in looking for a living room set . Yes we was greated by a lady asked what we was looking for I told her she pointed in the direction to go and went and sat back down . I went to her multiple times for help and she basically ignored me . She had know interest in making a sale .Before leaving I asked about there delivery service just to have them drop off at our front door would of been $300 for them to bring it in and set up would of been between $500 - $800 . Definitely wont be getting my business

The store staff was wonderful to work with us

Chris was amazing! He got me exactly what I was looking for, and very promptly. Will definitely return again!!

Very disappointed about the change in the delivery date things were set up for the day it was supposed to be delivered

kathy was great and she was stellar at showing me all different kinds of stuff evening after deciding on one. The associates that are working were helpful and explanatory. While I did decide on a sofa, the backwards rules of 0 returns, or the deliver drivers not waiting before you can make sure you can get furniture in your house is a complete business greedy oversight and should be adressed. There is no reason why if something doesn't work, I shouldn't be able to return it with a few days. The experience of all associates were great, nothing to complain there. Just greedy corporate rules.

Great job.

Our sales rep remembered us from a previous visit and even remembered the dining room set we were looking at. She was knowledgeable about the product and fun to chat with. Nice Job.

Courteous, efficient and helpful associates in/store. Prompt delivery. Took packing away!

I had amazing service with Sara!! She was so helpful and made everything so easy!

Nice place, friendly staff.

Go see Dana, you will not be disappointed in the experience she provides.

The salesperson Kathy was awesome! We we were looking for living room furniture but had dogs and grandkids and she showed up some options that would work for us. She spent time explaining different fabrics etc and answered all questions! Very happy and will definitely go back to see Katby for future purchases

I walked in looking for a new bed, and walked out with a bed, frame, couch, recliner, lamp, coffee table, and night stand. I have never had a better shopping experience in my 40 years of furniture expertise. Ethan was super knowledgeable and answered all of my questions. I would recommend asking for him if you are ever looking for some new furniture.

This was my 2nd stop at Ashley Furniture. Kathy was amazingly friendly and helpful. I had stopped in a couple months ago and due to the nonexistent customer service had planned to make my furniture purchase elsewhere. (The other place had excellent customer service) Due to Kathy's super helpfulness, I made my purchase at Ashley Furniture. Give that woman a raise! 😆 But seriously, she made the sale with her personality. No pressure, just very helpful. Thank you!

Chris did an excellent job assisting us and helping with our selection

Was a bit taken back by a staff member playing games on their phone. She was the greeter at the front of the store and made no effort to pretend she wasn’t doing that. Staff that checked me out with the furniture I bought had a very dirty shirt, smelled of cigarettes and just was not what I would have expected. Their tablets were not working well, made me walk to the very back of the store to use my credit card. Very disappointed with the customer service. Each time I drive by, only one or two cars in the parking lot. Not surprised I guess.

Sales representatives were friendly and answered all of our questions. Sale was an easy transaction would definitely recommend going again.

The sales woman was very helpful

5 stars just isn’t enough for our experience with Kathy this morning. She was extremely personable, knowledgeable and helpful in assisting us with finding a new bed until we upgrade. This is the first time that we have went to a store and felt like we weren’t pushed/swayed to something that we didn't want. We will definitely be going back to the store and to her for any needs we need from the store!

Great service!!

Staff was very helpful and knowledgeable. We were able to get exactly what we needed same day!

Great service and friendly. Chris was amazing and let us shop around without pressure. He answered all our questions and I would highly recommend asking for Chris.

Good morning. My sales associate, Dana, was very professional and upbeat. Dana was able to assist me in a timely manner and even saved me some money. Thank you to Dana for making a pleasant shopping experience.

Dana was a great sales lady. She was helpful when we had questions, but didn't follow us around and badger us like other furniture stores. Felt like we left with what we were looking for at a great price.

Great selection and friendly staff.

We went looking for a couch with very specific requests. Dana helped us from start to finish but without hovering or pressuring. Gave us options and suggestions then time alone to discuss. She found exactly what we were looking for thanks to her knowledge of what Ashley has to offer online and in the store. She was able to order a couch but show us the fabric and feel in store. Bonus points that it was also available for delivery when we needed it and not back ordered. If you are shopping for furniture, Dana is the one to help.

Ask for Kathy VanVleet you won’t be disappointed. I can’t comment on furniture yet because it hasnt been delivered but in store experience was top notch.

Kathy is the best sales person to work with. She is the reason I will keep coming back!

I love the Ashley Store! Kathy knows what she’s doing and what I like! She makes it fun and easy

Dana is amazing. She helped show me different love seat options and made it the process very easy. I would highly recommend asking for her help when you go!

Emery was very helpful and friendly!

Sales Rep. misrepresented what was included in sale. All they could do was try to sell us what we already thought was included in our previous order.

Emery was very helpful and explained things clearly.

Emory was great! Quick and efficient!

Went to this store because had poor service in prairie du chein ashley store with sales people I walked out. We drove 1hr 30 min to get there to this ashely store. When we got there Kathy a sale person was awsome she showed us everything we asked for. And helped us through the whole process. I will go there from now on its a drive but worth it.

Nice variety of furniture.

Always way over priced and poor quality! Was supposed to be a sale, but nothing was marked down except the damaged items!

Kathy was fantastic to work with!! She was very knowledgeable and helped us every step of the way!!

Very nice store and people who work there!

Salesperson was friendly, cannot buy item there you have to get it from Arcadia so either drive there is you own a vehicle big enough to carry item or pay to have it delivered in 3.5 weeks $40. The $40 is only if your okay with them just dropping it off outside, it would be more if you want them to bring it in and set it up!

Chris was very Knowledgeable, Patient and great to work with. We like working with him. Good selection to chose from in the store and online.

Our experience at Ashley was very good. We were impressed with your sales rep: Chris. He was very knowledgeable, courteous, and pleasant to work with.

Kathy provided top tier service when no one else was willing. I walked into the store and was met with a few blank stares from the gentleman sitting in front of the store. I then looked around on my own since no one approached me. I saw Kathy assisting another customer near the back of the store and knew she was the one I wanted to work with. She wrapped up with her customer and approached me instantly. Kathy's positive energy and knowledge on the product she sells led to the most laid back transaction I've ever been a part of.

Kathy is awesome! I loved her style of salesmanship>>To leave us alone and discuss which bed suited us the best. She is so nice and got us a great value! She is a keeper! Hang on to her and give her a raise! Can't wait for our new bed to arrive!

We needed a replacement part and Kathy our sales person already mentioned it to the service desk people! I was in and out with an order for our replacement part!

Super friendly and helpful!

Dylan was very helpful! We found our perfect couch with his help.

Dylan was great! Very knowledgeable and helpful salespeople and excellent selection at this location.

Excellent selections and customer service!

Great prices, great services. Thank you, Dana

Ask for Kathy!! Kindest salesperson you will ever meet! She wasn't pushy and had tons of recommendations. It was such a refreshing experience.

Very helpful when we stopped in to look. Decided to order online for convenience but desk was delivered damaged. Reordered thru local store. Everyone was very helpful!

Salesman was very polite new what I was looking for looked everything up placed order and I was on my way. Thank you

Great customer service!

Had an Amazing customer service experience with Kathy! She is very knowledgeable and so wonderful with people! Another customer and I were looking at the same furniture and we all worked together! It was fun and a very satisfying purchase!

So happy with my purchase. Can not wait for the couch to be delivered. Dana went above and beyond to help us. Thank you.

Very satisfied with the furniture I bought and the staff was incredibly helpful and friendly

Oh my. We had such a fun and purposeful trip to the Onalaska Ashley store. Funny enough we were there the day before and came back to buy more stuff. Seriously though, we returned last Sunday with my elderly mother who needed a new couch to replace the 30 year decapitated sofa. Well again the best part about our time was due this sweet sales gal named Kathy. My mother has some dementia things starting so she has trouble with decisions anyway. But Kathy just took her by the arm and talked with her like an old friend as they walked away. Let's just say mom was able to make a big decision independently with Kathy's help. There are so many things she does that makes people want to shop there but the part about my mom was so remarkable! Thanks again Kathy! Liza Collins

Building a new home and started furniture shopping. Store gave us plenty of options to look at with very reasonable pricing. Kathy was very knowledgeable and pointed us to a couch that fit just what we were looking for. We walked out with the couch and will be working with Kathy to buy bedroom furniture and our dining room table.

Kathy was the most phenomenal salesperson ever.

Nice people and nice environment, they helped us right away with what we needed

Kody Green is exceptional! Extremely knowledgeable about the different mattress options, and was very patient with my teenage daughter getting a new bedroom set - listened to her and treated her like an important customer.

Amazing service

It was nice to shop in a place where they don't want to ride piggyback as you look around. Kathy was very, very helpful in getting us what we needed. It was our first time ever shopping there and it was a very positive and pleasant experience. Definitely recommend going there.

Matt (manager) in the Onalaska store is always helpful! When we purchased furniture a few years ago he was the sales person, now a manager (good choice) and all I wanted was to get one more book shelf that matched the ones I purchased a few years back. He knew exactly what I wanted and helped me very efficiently. Your Onalaska store always looks great and the salespeople are always ready to help!

Appreciate the time and attention Ashley Store puts into our apartment community areas. 5 stars from 3Amigos! Thanks Ashley Furniture!

The wife and I recently purchased furniture two man cave couches and a fireplace from Ashley in Onalaska, the salesman Dylan was great very informative and showed us what we were looking for. Great experience Thanks Dylan.

My sales lady, Kathy Van Vleet, was INCREDIBLE - she knows her stuff, is FUN, and will go above and beyond to make sure you are getting the best deal. Thank you Kathy! Martin was also so helpful and kind! Great team at the Onalaska store!

Our salesperson was very friendly, knowledgeable and efficient

Very helpful, know what they are talking about.

My husband and I were shopping for a new loveseat and swivel chairs for our home. Chris was super helpful and showed us many options. We made at least three trips to the store before making our decision, and Chris and the other staff were so patient and helpful. We wouldn't hesitate to buy from them again.

Friendly service and many delivery options. Thank you Cody

I am writing this review to spread the word about the impeccable, customer, service, and professionalism! More specifically, the quality care that I received from a gentleman named Emery. I am new to the area, and I had no idea where to go to furnish a new residence. I walked into Ashley furniture, roughly 6 weeks ago, where I met the salesman, Emery. He was quite knowledgeable and very helpful! I then left, and returned about two months later looking to furnish our new house. We were remembered and emery took his time, showed us around and made everything happen in literally 2 hours- as long as it took me to find and rent a truck. We could not be happier and we will be back! Thanks

Very clean outlet store in Onalaska, WI. We were greeted as we came in. Everyone was friendly and helpful. We worked with Kathy. She is just THE. BEST!

Unfortunately after positives experiences in the past with Ashley Furniture, this location has been quite sly in their sales approach. Selling items to my vulnerable grandmother, without disclosing terms, and now she is stuck with items that do not fit her space. They made it extremely difficult to locate her order information, offered rude tone acting as though her situation was an inconvenience, and made no attempt to help her due to this obvious misunderstanding. Do not purchase here if there is any inkling the furniture is not exactly perfect your space or be prepared for the 3 day window she was not aware of.

Ashley furniture in Onalaska is by far the best furniture store in the LaCrosse/Onalaska area. The customer service was 100% better than any store in the area the pricing was great. We went to 3 other well know furniture stores in the area and NOT can compare to Ashley. I would recommend this store 100 times over to anyone looking to buy furniture. In a competitive industry, if you want a store who cares about you, takes the time to answer all your questions and provides the experience, I would go here. I will never go to another furniture store again. Ashley just won a forever customer!

Kathy VanVleet was outstanding and made the shopping experience very pleasurable. Thank you very much Michael.

Kathy was awesome! So friendly and kind!

Chris was very knowledgeable and personable. He was exactly what I needed to find the right furniture. He was super patient even though I changed my mind about 10 times during the process.

Ordering was easy. Price was OK. Sales Associate was professional & explained the process of delivery. Another Ashley Furniture Store was not as knowledgeable, nor willing to negotiate price. I was pleased with the Onalaska store.

Went in to look around for patio furniture. We were greeted by Kody on entry then left to browse. When we wanted information Kody was on hand to give it but we weren't pressured after that which we appreciated. We decided to purchase and the checkout experience was efficient with delivery options and timing explained well. All in all a pleasant purchasing experience, thank you

Nick was amazing to work with. Very professional - very knowledgeable and a lot of fun. Loved the layouts he suggested for our living room and can’t wait for it to show up in our home.

Today we purchased a new recliner and found a great buy on a 6 piece dining set as well. Emery was fantastic and very helpful! It was definitely a 5~Star experience!

Kathy was great. She looked for my item and sent me the link to order my sconces and the whole process took less than 15 minutes. They will be delivered to my door for free!! Happy customer!!!

Great service, knowledgeable staff. Found just what I was looking for.

Nice store, good people!

If it was possible to give it a negative star, I would. I did try all venues, store, online, chat, et al but no avail.

My wife and I were shopping for a mattress, we went to 2 stores and we have tried out 16 beds. Both stores were good, but Chris at Ashley Home Store was a great. He help direct us to make our decision with ease. It does really come down to what you like, no matter the cost. I planned on buying a more expensive bed until I tried out a Ashley Hybird 12inch Gruve, I fell in love with the mattress. Yes, I would buy from Ashley again.

Emery was very attentive and helped point me in the direction of what mattresses came in the size I needed (twin) and explained delivery and set up options clearly.

Buying process was fine, no complaint there, however the delivery was horrible. Had a 3 piece living room set delivered and paid for the "white glove service". All the furniture was unwrapped outside and set on the driveway to include the plastic, which we were told would not happen. Couch was then ripped and nothing was said until we caught it. Delivery drivers called Ashley to discuss options, a new couch ended up taking almost another month to be delivered. Once again couch was unwrapped outside and upon bringing it into the house was rubbed in something outside and stained the top of the couch. No one from Ashley answered when we called and are now waiting to call Monday when someone hopefully answers. Will never pay for their delivery and would not recommend the "white glove" delivery to anyone. Gave this place one more chance and yet again they deliver a tv stand with a giant crack in the bottom and they won't do anything about it. Was told to delivery people and they just told us to note everything. Ashley won't do anything. Multiple defects. Stay away from this place!

Always friendly and helpful associates, large selection.

Kathy V. was a huge help to get us exactly what we wanted. Great experience!

We had a wonderful experience with Kathy V. with the Onalaska, WI Ashley Store! She was so kind and knowledgeable and we were able to get our new set of couches within a week! She was also quick to fix our order pre-shipment, when we needed a different configuration of couches to meet our living room layout! We love our new couches! Highly recommend working with Kathy! She’s great!

Worked with Kathy V and she was wonderful! Helped me pick out and build exactly what we needed. She was wonderful with our whole family! Thank you Kathy!

I have visited several furniture stores around Rochester, Winona and Lacrosse and I received the best customer service by far at your store from Kathy. Because of that, I made my bedroom set purchase there. Best customer service I have seen in a long time!

Kathy was very helpful!

My wife and I had a wonderful experience shopping at Ashley - Onalaska. We were shopping for a sectional for our basement and Kathy helped us find the perfect one for our needs. We decided to wait a couple of weeks to make the purchase due to travel plans we had for the following week. We came back in and told the staff we were working with Kathy and wanted to purchase the Greaves sectional. They were able to make it such a breeze and set up delivery for us very quickly. All around great experience.

The staff was professional, especially Chris and the selection was very nice.

Great place so far got all my furniture from the company

Kathy was absolutely joy to work with. She was so helpful with picking out the best rocker/recliner for my husband. She is definitely an employee to cherish!

A great place to shop! Beautiful and stylish furniture and accessories. As always, Kathy V is a great help! Knowledgeable and super nice!!

Was automatically welcomed by Kathy who was extremely friendly the whole time. She made sure we got the best deals and spent a lot of time explaining the differences in mattresses and how they work with different sleeping positions. Kathy had exceptional attention to detail. We had very lovely conversations and overall really enjoyed the shopping experience.

Flagship store. Cordial local sales lady.

Very helpful and friendly staff from the moment we walked in the door. There is a tremendous amount of furniture inside the store and lots of options. We were able to make our decision quickly and feel like we got a pretty decent deal on exactly what we needed.

Good pricing on furnature and good selection.

Our sales person was Kathy, she was amazing to work with today!! We were headed back to the mall to buy a sectional we saw and Ashley had the same exact one. Kathy talked us into buying it from Ashley instead and they price matched it!. She also talked us into buying a coffee table and end tables for a really great deal! What a sales person she is!

Great service

Great customer service with Avory and the crew. Tarek and I love our purchases!

Kathy was amazing!!! Very thorough and patient. Explained everything in full detail.

Kathy was amazing. After a couple hours of decisions and drawing out differnt layouts, she helped us pick a dream couch and recliner set up. Her friendly approch and attitude makes her very relatable. We never felt pressured into anything, she offered many options of exactly what we were looking for. I would highly recommend working with her and we will again in the future.

Great sales team, awesome delivery team, great products delivered to my home all around wonderful experience

Kath and Martin made my shopping such a positive experience.

Has a well curated showroom that is constantly being refreshed with new styles.

Staff was friendly and knowledgeable! I received my order within the two week quoted time frame, and delivery went smoothly. Very impressed.

Purchased several pieces of furniture for living room, wasn’t quite a year and our couch is sinking! Table was damaged when delivered which took a year to get a replacement! Customer service hangs up on me 95% of the time! They ordered new cushions for couch and tore open the bottom of it to replace it! Still sinks and even worse now! Tried emailing and calling, again hung up on!! Emailing is being ignored as well!! It’s all so sad since I really liked the store and service initially!!

Very friendly staff.had knowledge about purchasing a new matress.

Beautiful store with reasonable prices on all their furniture. The sales person was very helpful and friendly; she did a great job showing the different mattresses, prices and how they may accommodate a person's sleeping habits and physical maladies.

Easy quick and effortless. Great sales techniques by Kody.

Hannah was very helpful and knowledgeable in helping me buy exactly what I was looking for. I would definitely recommend her to anyone.

Our sales person was Emory and he has been amazing everytime we have come into the store. He is very knowledgeable and friendly. Our family would highly recommend him and the other staff at the Onalaska store!

Frustrated. The customer service after the sale is bottom of the barrel. They delayed my order by a month and then delivered the wrong item. I call them only to sit on hold for a very long time and then get an excuse that we have to wait on the warehouse. It's been days without a reply. Now I have to answer every number that calls my phone just in case it's them. I work for a very large company that's spread throughout the country and we always call from the same number so people can screen their calls. Get it together Ashley. This has been miserable. #AshleyNeverAgain

Thank you for a great experience Kathy!

I spoke to Brandon before we came to the store. He was very helpful. He said to come in and he would be able to shows us what they all had. We went in to the store. Brandon very pleasant to work with. He wasn't pushy. Let us take our time to decide. It was a great experience.

The couch, loveseat and recliner were exactly what we were looking for. Dana, the salesperson from the Onalaska store, was fantastic. She provided us with excellent service, answered all of our questions and wasn't the typical pushy salesperson. Thank you Dana!

Went into the store regarding a recent delivery of bedroom furniture where the box springs were left off of the order. I spoke with the store manager, Martin, and was well taken care of and accommodated for this oversight on the employee's behalf. Martin's approach and customer service far exceeded my expectations which will keep me coming back as a return customer. In today's world, this kind of customer service is unmatched. I would highly recommend this store to anyone looking for home goods and decor.

Helpful and accommodating; allowed us opportunity for just browsing, but available for questions

Friendly service, good quality, and prices!

This place is horrible. The manager is horrible. Ordered a $6,000 bedroom set only to get it delivered without the rails, footboard, and rail system that holds the mattress. They never ordered it and I waited weeks for it to get delivered. When I went to the store the manager said I could take the items missing from the floor model and pick it up that day. I come back to pick the items up and I was told they will have it ready in 48 hours. Just a horrible place, wanted to smash everything they had.

Though we have to wait close to a month before we can get our new sofa, such excellent sales staff and products! Will go back when we need something else!

Love how big the store is with hassle-free shopping or just browsing! Good looking product!

Ashley did not meet their posted delivery times (2x as long), did not contact us related to the issues, and did not attempt to make the issue right when we called them wondering where our mattress was. We understand the supply chain issues industries are facing, but lack of concern for the customer is 100% in their control. NOT HAPPY.

After visiting black river falls outlet store, I’m in love with that place! Log furniture!

Micah was a big help to us. The process from start to finish was easy and seamless.

Kathy was amazingly knowledgeable and helped us find exactly what we needed. Would definitely go back!

I love shopping at Ashley! We have bought many items from here and love them! We recently bought our second home and went to Ashley to buy all the neccessary furniture items. Chris helped us and was so patient! He kept in touch for 2 months while we waited for our closing date! He always asked if it was okay to speak with us and never pressured us. He is very kind and knows his stuff! Also gave us lots of discounts! Great store, products and staff! All of our furniture is from Ashley! Will be coming back again!

First time buying new from Ashley hasn't gone well. Originally the sales rep told me that delivery would be on March 5th. Here I am on March 5th with no confirmation emails or phone calls, so I call the store and the gal who answers tells me the set isn't scheduled to be delivered to the STORE until March 30th, and then I would be able to schedule delivery to me... I moved up from Kansas on February 21st and decided to get rid of my old furniture based on the March 5th timeline.....Two weeks without wasn't an issue as I was still moving my stuff up, but 1.5 months without furniture is just FANTASTIC.....my future sectional is comfy though. Update- My wife was told that the sales reps arent supposed to tell customers delivery dates. Frankly I don't care how it's supposed to work, clearly that wasn't what went through his head when he was pushing for a sale. As of today 21March, the "guaranteed" delivery date is 28April and allegedly delivery fees will be waived. 2.5 months without furniture is....wonderful. Update 2- I received an email at 1am 22March stating that there was an issue with the delivery date. According to the online scheduling, the earliest my furniture can be delivered is 5May. Waiting for the store to open, so I can speak with someone... The Regional Operations Manager call me at 10am 22March and confirmed that as of this moment, my delivery date will should be 28April, unless there are any unforseen circumstances. She also confirmed that the delivery fee would be taken out of my financed amount. This is the first call that has been for the most part initiated by Ashley. The only other call that has been received was by my wife, regarding the first update to this review.

Ok

If you plan to go there ask for Chris!! He was amazing, and patient with us, no rush to buy but explained everything. My husband and I were very pleased with our experience!

Ordered 2 items a chair and hallway bench. One was promised to ship feb 20 the other scheduled for feb 14. I called the store when the first item failed to show up and I got the runaround on the phone. I went to the store 4 days later and was told that one was now delayed until March and the other May. Covid was the excuse and I asked why have I paid for a item 4 months before delivery and why did they not tell me this when I ordered. No explanation given by sales manager. I recommend Do Not Buy from Ashley unless you want disappointment

Just wanted to give a shout out to Chris at Ashley Furniture in Onalaska, WI. It was quite evident that he knew your product and he knew it well. We walked in and he greeted us and gave us a good overview of where we needed to look. After checking on us, we told him exactly what we were looking for. He pointed us to the Ashlor sectional. We were able to "custom" build a sectional that will fit into the space we are looking for. His assistance was above and beyond. .Thanks again Chris, we will certainly be back in the future to purchase complementary pieces for our living space. Lastly thanks to Ben and Martin for making my daughters day.

We bought 2 additional dining table chairs, and they can't even assemble them. For the price we paid, they should at least assemble the furniture. Otherwise, they are no different than Walmart. As far as prices....Slumberland and Hom are less expensive.

Really happy with our most recent experience. The first time we went in, nobody greeted us or checked in. After this most recent visit, we had amazing help by Hannah. I'd definitely recommend checking it out

Helpful and friendly staff.

Was just looking and the girl upfront was so pleasant. We said we would get her if we needed her help. She respected your time.

Okay but better variety at HOM for around the same price point...

My husband and I worked with Kathy Van Vleet. She was super friendly and helpful but also gave us space to talk through our decision privately and without pressure to buy. 10/10 we will be going back to her for future purchases.

I highly suggest that you make sure what you receive is what you paid for and ordered! products In our case we did not get the mattress we paid for! We left multiple messages to speak with customer service still waiting for a return call. Delivery times are horrible! Please find somewhere else to spend your hard earned dollars.

Good quality merchandise, And friendly people.

I can’t tell you how thankful I am for our saleswoman, Kathy! She was so kind and helpful. I had my two young kids with who were nearing nap time and not behaving their best and she was so helpful and made the experience so fun for them! She worked quickly, got me a good deal, and was so friendly to both myself and my kids! We are looking forward to receiving our new sectional soon! Thank you, Kathy!

Friendly and helpful staff! Was upfront about delivery and other terms. We had a good experience shopping there.

Not impressed with the saleswoman's attitude once I told her we didn't want the expensive bed frame. The headboard was nothing more than laminated pressed board. She was condescending and shuffled us off to a young man to finish our purchase.

Found what we wanted and Dylan was very helpful.

Don't buy the warranty. Can't stress this enough, it is a rip-off and they won't actually replace anything that goes wrong with your stuff. Considering the furniture is sub par that means a lot of stuff goes bad fast....

I hate to give any kind of negative review at all but need to mention here that it seemed kind of like I was in a car dealership of furniture stores, I'm not talking about product quality. I am talking about staff. However they will bend over backwards to try and get you a deal as well. There was someone at the desk in front when we entered ready to help us find what we wanted.

Delivery is a real issue with this store. Not the Managers fault. He has been awesome... I don't think I will every shop Ashley Furniture again. Three months to get furniture. Just not an impressive place...

Great customer service! Looks great inside, I was able to get what I needed with a couple options, I’m a timely manner. Dylan, Ben, and the other girl that helped me were awesome!

Walked in the door and was greated by a salesman. Was looking for something I could use for storage in my bathroom. Was told persistently that they "probably" didn't have anything I was looking for without letting me more than 10 feet in the door. Left without making it any further into the building.

Great customer service from a young man called Micah. I didn't feel pressured in any way. He was super helpful and knowledgeable for a being a newer employee. I actually left the store yesterday mpty handed and returned with my husband today when we decided on our purchase. Love that Ashley offers military discount too!

Staff helpful without being pushy

Nice clean new store.

UPDATE: Following the issues with our delivery date and consulting with the Onalaska store directly, we did receive our furniture and the customer service and sales department in the store were wonderful. The delivery team also did a great job and even spent time showing us how the leaf worked in our table. They were very good about ensuring we were informed about our delivery window and even let us know when they were 30 minutes out. This portion of our experience, unfortunately, was shadowed by the terrible customer service from FL. This is something they should consider changing ASAP! Originally 1 star: Absolutely terrible customer service from corporate (down in FL). Purchased a kitchen table on June 22nd, expecting a later delivery date (Aug. 11th) . I was surprised to receive an email about scheduling an earlier date. I went through the process of moving my delivery date up (7/27). I received a confirmation email about this and went on with my business. 3 days later, I received a similar email and clicked the link thinking there was an even earlier date. Imagine my surprise when the date I was scheduled for delivery was now (8/6) before even scheduling a new date. For a company that requires you to be home for delivery to change your delivery date without promoting (then charge you for the service) it is shameful that they would do this. I spoke with a woman named Gail using their customer service line. Gail refused to take any responsibility for this, offer any solutions, and was extremely rude. I’m not sure how a company finds this to be acceptable from their employees.

Beautiful Store!!

Love

Kathy was an awesome help to me in helping find what I’m looking for! Thank you so much Kathy!!!

Best place to buy furniture and what ever you need for decorations

If I could give no stars I would but I can't. Salesman Emery kept wondering off to hang out with his co-workers instead of helping my son with his purchase which was placed on 3-13. We were told at check out by them he would have the bed by April 15th. That day came and no bed. Several calls to Ashley even a conversation with Emery who just bold faced lies on the phone. Will never do business with this store again. Went Arcadia and had a totally different experience they should take some lessons from them. Run as far away from this store as you can.

Beautiful store wonderful selection very good sales team I had Kathy I think she's the best picked out of bed very happy with my selection and the price

Clarissa helped my husband and I with our dining table set and 2 chairs purchase . She was so good at listening and helping us land on just the right for our space and style. She was patient and I felt like she cared that we were happy with our choice instead of simply making a sale. I’ll always refer my friends and family to her!

We were told our order will be 4-6 weeks out. I then got an email saying that we can receive our order before the original delivery date, which was 4/29. We did not move up our order date and kept it at the 4/29 date because that is the date that worked best for us. However, the date keeps changing now and as of now we won’t get it until 6/3. Very clear to me that they gave our couch to someone else since we didn’t elect for an early delivery date. They claim that the original date was just an estimate which makes no sense since they gave us the option to get it earlier. Very frustrating, shop somewhere else. Update: Took 4 tries and 8 months for the right sectional to arrive at our location.

Great selection and some what reasonable prices. The delivery time is a little bit long, but due to the pandemic I understand

Beautiful layout of furniture, accessories are a great touch. The staff was extremely helpful and friendly, knew when to be there for questions and when to let us figure out which group we wanted.

It's an overwhelming place it has a big floor with display. you will run across a lot of furniture you would like to buy. The people there are very helpful and on top of things. We did buy our furniture set from there. Want to say thank you to the employees at Ashley home store in Onalaska Wisconsin.

I bought a new loveseat and sofa from Hannah Caulum. She did a wonderful job helping me pick out the right set for me. I loved it so much that I went back and got a accent chair from her too. Great place with great people!

Hannah Caulum was an excellent salesperson. She was very helpful and professional. We went in to buy a dresser and ended up buying a whole bedroom set. She answered all our questions and was able to save us as much money as she could. I just hope the quality of furniture is good. My favorite part was when she proved a fast point by standing on a drawer to prove the sturdiness. All together a good sale. :)

SO helpful; Dana was great! Wonderful selection, great customer service!

It's a nice space with a large selection of mid-grade furniture. Don't take this the wrong way, it just is what it is. It looks nice on the outside and made as cheaply as possible on the inside. Nobody can argue with this statement because it is fact. I really don't have anything against Ashly. They seem like a good local company that gives back a fair share to the community. Service was lackluster at best.

Staff wasn't very knowledgeable on what was in the store room. We asked about a certain brand and was informed it wasn't there...on our way out we located it. Otherwise staff was friendly, had trouble locating me in their system even though I've been an active costumer for 2 years. Overall I think with a little more training it could be a perfect experience.

Very friendly people.

The new Onalaska store is a welcome addition to the area. We visited the store the first week it opened just to have a look. The team was so friendly and the showroom was well laid out. We ended up purchasing 3 stools, artwork and some accessories. Thanks!

Great atmosphere, nice staff. Most of the items were seemingly a plastic material with some being sturdy. I will definitely go back to purchase some furniture once I find something that is more heavy duty material.

Great experience, great sales team! Thanks Ben!