Ashley Store | Onalaska, WI 54650
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Onalaska, WI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Onalaska, WI
Enjoy Quality, Style, and Affordability
Your Go-To Mattress Store Near Onalaska, WI
Ashley Onalaska Gives Back
How to Find Us and When to Visit
Customer Service
In-store offers
What our customers say
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Chris was incredibly helpful and patient as I was deciding which items to purchase. He was helpful in finding me great deals as well. It was a fun night shopping for furniture and I do not like shopping for furniture.
EDIT: Don't be fooled by their customer service, they comment on bad reviews and tell you to email someone, and then never respond to the email. Their customer service is an absolute disgrace. ------------ TL:DR - Sarah is the only competent person at this store, if you can't get her, come back another day or go elsewhere. Don't waste your time/money with anyone else. ------------- I ordered a bed and mattress on 10/5. Delivery was supposed to occur on 10/25. I then got a call on 3 separate occasions telling me that the delivery was delayed from the warehouse and pushing the date further back. Eventually, I got confirmation for 11/8 delivery. Delivery on 11/8 occurs, and I am given a twin mattress instead of a queen. The drivers confirmed that the numbers on both matched up, but that the warehouse themselves mixed up what was in the box. So again, my delivery was delayed more. I had a frame, but no mattress to go with. I called customer service (generic, not for this physical store but for the branch) and was told it would be 48-72 hours for them to review what happened and get back to me. And every time I expressed my frustration, I got a run-of-the-mill "I understand your frustration." Never offered to transfer me to the store directly, never offered to speak to a manager, never offered compensation, heck never even said that they would look into their failures and this wouldn't happen again. I then asked to be transferred to the store's manager, Matt. Matt said he would look into it and get back to me. 2 hours later and I had heard nothing, so I called him again and was informed that they were trying to see which mattress that is currently in the warehouse they can use to delegate to me (which, if I'm understanding correctly, meant removing it from someone else's order and delaying that person so that they could appease me). He then said he would let me know within 48 hours what the plan was. A few hours later I had still heard nothing, so I decided to message my salesperson, Sarah, directly. Sarah responded back very quickly that she was out of office when this was occurring, but would be back in a few days and would look into it. The day she was back in the office she messaged me within an hour of her day starting to let me know that a mattress would be delivered to me the next day. At this time I still hadn't heard a word from the manager, Matt. I was also informed that there would not be compensation or refunds done at the store. So basically, writing this review to try and give information to others. Seriously - don't give Ashley your money.
They were a week late in their promise to deliver and never offered a reason or an apology.
Great service, nice staff, and we love their furniture. Chris was extremely helpful and was not pushy at all. He would point us in the right direction and check up on us periodically. We got a good deal on a full King size bedroom set plus a super nice mattress. We ended up paying a lot (thanks to inflation), but it was exactly what we wanted. We like the furniture build quality, and their protection plan comes in handy. They also provide a military discount, anything helps now a days. We are repeat customers and will definitely be going back in the future.
My salesperson Chris was very patient with me. He spent a lot of time for someone whose purchase was not going to be over $500. And he even helped me use your wheelchair to get to the back of the store.
Great employees who provided guidance quickly and efficiently while understaffed. I am fully satisfied with my purchase experience.
Friendly enough an affordable but still waiting on my product to be delivered. Ordered was placed 3 weeks ago
Friendly sales staff with great knowledge of their product. Would recommend to everyone!
My shopping at the store was good. Sales associate worked hard and did his job. I was able to learn more about the products and gain perspective. I was able to negotiate getting a package deal parallel to another online place that was better than what was currently offered by Ashley. I liked the furniture I picked out and the price it was at. The process to receive my order was/is chaos, awful, and I am still waiting for compensation. I made my purchase over Labor Day. On 9/16 I was called and told they could not deliver on 9/21 as planned and rescheduled to 10/22. On 10/16 I was told they could not deliver on 10/22 and rescheduled to 10/24. On 10/20 I received an email stating that my delivery would occur but needed to confirm my delivery. I opened that email and the link said it was only valid until midnight of 10/20, so I had less than 24 hours to reply to an email sent on a Sunday with no phone call. Then I received a call saying they cannot deliver on 10/24 and would need to reschedule for 11/23. I called customer service and the person was no help and just regurgitated over and over that the order was moved to 11/23. I asked for some kind of rationale, confirmation or guarantee that we would receive our order on that day and stated, as a customer, I have no reason to believe Ashley's word anymore since three times they have cancelled. After sitting on hold for an extended period while the person said they would look into that, she returned to the phone to state exactly what she said a dozen times before: it was rescheduled to 11/23. I had to hang up to avoid blowing up on a person over the phone. I made this purchase over Labor Day and was to receive it just a couple weeks later. It is 11/4 and I have no products I ordered. In theory, though it is hard to believe, I should receive most of the order on 11/7. By the people at the store, I felt like a valued customer. By the extended company, I felt like a piece of trash. They had cashed my check and got what they wanted. Their incentive to work hard to please the customer (me) was over. I would never order furniture from Ashley again that was not currently in inventory (It should be stated that most of the order was in inventory at the time of purchase, but I opted to get it all in one order to make it easier for Ashley). This would only change if I were properly compensated for this poor service. This has been an awful experience.
Loved the furniture at the store .. then took home seen where there was damage. Since was on the floor the said there wasn't any warranty!! Ps customer service in store was amazing
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
