Ashley Outlet Oshkosh, WI

We had such an Awesome experience with Ryan. We found the mattress of our dreams with adjustable base for 1/2 the price than other stores. Excellent customer service! I suggest shopping with Ryan at Ashley Outlet

Originally I was working with Amy Degoey at the Appleton store. She was incredibly helpful and very enjoyable to work with. The desk and accent chairs I was interested in were not available at that location, but she found them for me at the Oskosh store. The very next day I went to the Oshkosh location and was greeted by Sarah Arnold. She was a delight to work with. In less than an hour she took me to the desk I wanted and helped me find very comfy and small accent chairs. She also suggested other pieces to accent. No high pressure and totally customer centered. And as if that wasn't enough, she worked her magic to get me the BEST pricing! Thank you Sarah and Amy for making this one of my best shopping experiences ever. I will nit hesitate to return for more things from your Ashley Stores!

Hunter G. was awesome and helpful! We bought 3 barstools (hopefully to stand up to the children) and he got us all set and check out in a matter of minutes. He Even assisted in moving furniture so we could test the new stools! It was a great experience all in all and we are super excited for our new barstools and my littlest is in love with the sheep he was gifted. Thank you!

Good deals nice customer service excellent furniture

Found what we were looking for in the Clearance Section and the Sales associate was very helpful.

Hunter is an educator and person to help guide you to making decisions that are best for you. He did a great job !

3/21/24- came in to look for a recliner. Joe was extremely helpful and answered all of the questions I had with a smile on his face. I left the store buying a recliner and feeling confident that Joe helped me make the right choice. Throughout the whole process of picking out the right one to paying for it, he walked me through step by step. I couldn’t be happier with the service I received today!

I ordered a fireplace insert for my large tv stand that I had gotten from here years ago. They got it in earlier than expected and called me to let me know. They were so helpful and went above and beyond to help me find the perfect one for what I wanted. Can’t thank Ryan and the rest of the team for everything. And when I picked up the fireplace insert, the were efficient to getting in helping with the process. They also loved seeing my puppies visiting them!!!! Thank you so much for all your help and hard work!!!!

The selection at Ashley Outlet Store in Oshkosh was outstanding, and with Joe Priewe’s help, we found the exact sofa we’d been looking for. There was no over pressure from him to make a sale. He was also great with our kids’ stories and entertaining them. If you visit the store, be sure to ask for Joe.

Greg was wonderful in assisting me and answering questions!

Joe was extremely professional and helpful, give that man a raise

Found exactly what we were looking for, salesman was great and delivery was fast!

Problems from start to finish on this order working with Sarah. She initially wrote the wrong color for the bed set I bought; so when I called to confirm she had to rewrite the order and she put the wrong size bed set. So I was delivered a king mattress with a queen set. They took the set back but then told me I wouldn't have my correct size bed set for several days; so I slept on a mattress on the floor for 4 nights waiting for this error to be corrected. I had emailed Sarah back and forth several times to ensure she kept to her promise of not charging me the difference between Queen and King since it was her mistake that causes this issue. She confirmed and confirmed and one last time confirmed the pricing that I would be charged. One week later I check my financing and I was charged an additional fee that was again due to Sarah making a mistake and writing the order wrong so I had to spend another half hour in the store waiting for this error to be corrected. Sarah is a very good salesperson; who gave me a good deal and provided good service my only piece of advice to her is to SLOW DOWN to avoid making so many mistakes.

My husband and I came in. Showed the guy working our photo we took as a screenshot for one of the couches we wanted to look at, he took us there immediately and had us out of there within 20 minutes, purchasing our new sectional. We were told it would take a little less than 2 weeks to have it delivered to our house. The delivery text told me I was the first house and that they would arrive at 7:42. I didn’t leave my house to drop my kids off at school because I was not going to be back in time to be home to let them in my house. Anyways, 7:42 rolls around, not there. Wasn’t a big deal. It wasn’t until 8:17 when they pulled into my driveway. So to say they were gonna be at my house in a half an hour from the time the text was sent to me, giving me a time of 7:42 annoyed me because I COULD have been back home from dropping my kids off.. Lastly, the two men that delivered my couch banged my front door hard into my drywall that there’s a massive indent, more pronounced than before, from them trying to bring the pieces in. So that was super frustrating. Otherwise, the men were friendly and fairly quick with bringing my pieces down to my basement for my family room. Would consider buying from here again in the future.

Great customer service. Thorough. Ordering was easy.

Bought a table new, that was damaged wouldn’t replace it, or contact me back. Bad service ! Says it’s distressed look, nothing they can do.. it’s a bad finish in the table that’s missing. I feel like i am the one getting blamed and all I did was pay for it, and bought the warranty!!

Working with Sarah was wonderful. Thank you for all the help and great experience! We've already set the mattress and pillows up and we are in love! Best sales experience I've had here.

we got there five minutes until close. They still helped us with friendly attitudes and were extremely helpful in finding our perfect mattress. We ended up leaving quarter after close and they were still very nice the entire time. Thanks for all your help! We were pleased.

My kiddos and I did not find what we were looking for BUT our bus broke down out front. The employees were so kind and compassionate (and genuinely concerned). Will absolutely be back to continue looking for pieces we need for our home!!

HORRIBLE after the sale. Leather furniture damaged when it arrived. They will not take it back. Have to deal with a call center and then have it repaired in your home. Told me flat out they would not accept my new furniture back & would not refund my $. We paid in cash. Do yourself a favor go to WG&R furniture! ASHLEY IS HORRIBLE I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!

I bought my furniture there pretty reasonable!!

Did some work there

VERY good customer service. Happy with the service I got and pleased with the selection I had to choose from.

We had Sarah West help us a couple weeks ago!! What an awesome, friendly, shy , kind young lady!! We’re slow because of my husband’s handicaps. She was so patient with us and did the bulk of the leg work!! We went for a new mattress but we’re so excited by her genuine kindness and care that we also bought a sofa. We’d wanted one but kept putting it off. Sarah helped us decide after my husband changed his mind 3 times!! We are now the proud owners of an awesome comfortable mattress and sofa!! No high pressure sales or gimmicks with Sarah!! We’d recommend her and Ashley Furniture to anyone!! Thank you all for your kindness to us!!

Greg was absolutely amazing, I will never being going to anyway else for furniture. Super chill not pushy and super affordable, if you need great super and don’t want to be pressured speak with Greg

I bought a bed in June from this store the sales person was very kind and helpful but when we picked up the bed and set it up it was missing parts and had broken parts. I called asking for the parts and was told they would be sent to me. I have called multiple times since and they said they have the parts but haven’t shipped them out and I would get them within a certain amount of time. I waited that amount of time each time they told me to wait and when I called yet again they STILL haven’t been shipped out. I said I’m sick of the run around and the person in customer service gave me an attitude and acted if I was unreasonable for being irritated that we have had a bed for almost two months we can’t use. I asked if we could return it and get one that’s not broken or missing parts and they said absolutely not so here I sit with a bed we can’t use and no solution other than to sit and wait until they decide to send me the parts that they HAVE IN STOCK but won’t send out.

Kind. Fast. To the point.

Great clearance price for couches, super friendly and helpful staff. Joe was very nice.

We had Joe Priewe help us at Ashley Furniture pick out a couch and he was very patience, helpful, a great listener and very friendly. He heard our questions, likes, dislikes and was quick to see if he could find the right option for us - which he did! Very positive experience with Joe.

Joe Priewe was awesome to work with! He helped us find what we were looking for, was able to answer all of our questions, and help us get a great deal!

We had an excellent experience with Greg. He answered our questions and gave us the time and space we needed to make a decision. Everyone we came in contact with was friendly and professional. We will definitely be back for future purchases!

Very positive experience. Sarah West was helpful and answered any questions I had with enthusiasm and had me happy and excited for my furniture. Very clean store and plenty of friendly people.

Great experience working with joe. He didn’t pressure me into anything i didn’t want. I’m excited for my new couch

Go get this guy Joe Priewe when you walk in the store he treated me very well He gave a smile and he work hard to find me what I was looking for. Thank you so much.

Emily was super helpful in getting me what I was looking for and making the process super easy!

If you do any financing through ashley furniture make sure you get it in writing if your told there is no monthly interest charged. I was told there would be no interest as long as I make monthly payments then I find out that is not true.There is interest charged monthly!!

Mark was a wonderful associate and helped us find exactly what we were looking for at an affordable price! Will definitely shop here again and recommend to anyone!!

***Update*** Unfortunately, the delivery service wasn’t so great. Really disappointing they don’t stick to their word on your delivery window, even after confirming because the window will only work if they’re on time… and even worse when they’re already running an hour late then stop for an hour lunch when they’re ten minutes from your house. So glad we spent over $5k somewhere and paid for white glove delivery service for it to end like this. Mark helped us figure out exactly what we needed and how quickly we would be able to get the pieces delivered. Everyone we encountered in the store was extremely helpful and friendly. Furniture is not holding up well. After 1 year, it feels like we had better longevity out of $500 furniture….

My fiancé and I went to look at sectionals and mattresses and Ryan answered every question we had and helped us pick out furniture that we will have for years to come

The Ashley Outlet is great. Ryan helped us find everything we needed! Definitely recommend. Great price and great customer service!

I had help as soon as I walked in and found a great mattress

The store that care for their customers. They are kind respectful and knowledgeable. Ryan peronto is a shining example of caring for his customers .

Great prices and mattress selection

Amazing staff and beautiful furniture!

What an array of amazing looks. If you want to narrow down your ideal room, look no further.

They made it a lot of fun. I’m very glad we stopped there and worked with Mark

Sara my sales associate was wonderful! Helped me find what I wanted and is keeping me updated about our order each week. You can't find that from any stores anymore and don't hold your breath if you order online because I went through a nightmare situation with an online furniture purchase! Order from Sara!

Sarah was absolutely amazing to work with! She was so friendly and always willing to help if I had any questions! I highly recommend working with her!!!

Emily was very helpful!!

Ashley Outlet has a great selection and top notch employee's!! Greg is always wonderful when we go in there and thoroughly explains everything! Our stuff always comes a couple days early, which is awesome! We will continue to be customers of Ashley Outlet!

I found just the furniture i was looking for as soon as i walked in the door. Sarah West walked me through my choices with expertise and friendly customer service. Very awesome person to work with.

Staff are very helpful here, a great environment, and a nice setup for the products for sale.

Good selection of loungers in all price ranges. Just talk to Alan and he will find you what you need. Delivery was days early. HOWS THAT! Only thing was and was my fault for underestimating the weight and almost dropped it a few times. Next time will pay the delivery charge and save the trouble. DAM it was heavy and awkward, All around good service with great communications on delivery drop. ***** stars

More than one dissatisfaction. Mgr of the store was researching if an allowance against unused warranty applied to my prior purchase, absolutely NO RESPONSE. Product arrived with fabric flaw, dirty fabric, and, missing bracket. Tech service was informed of required service. **Tech advised part arrived at our home a month later (it did not), they would call me back, they did not. **Tech advised part arrived in Appleton, scheduled service out 2weeks, NO SHOW (they claim I did not confirm). **Tech now scheduled out 2 more weeks. It’s been 2 months since delivery. VERY UNHAPPY customer. Definitely my last Ashley Furniture purchase!!

Very nice and helpful emoyees.

Had a great time joking around with staff. Bruce was our salesman. Knows exactly how to talk to people....fun time. Delivery of my furniture is 3 weeks out, but times are not normal.

Gregory helped me find the dresser I wanted and was a great help. They had a issue with inventory on the computer and he got it resolved asap. I would definitely recommend.

Good service good. Prices

we have done a lot of furniture over our life time.and no sales person can even come close to kia.such a awesome person,not there to be breathing down your neck like the competitors.my wife and i have decided on buying from kia first and foremost.i wish we had met her awhile ago.we will be seeing you again kia .thank you for making furniture shopping so much eaiser.mr. and mrs. ken osinski

(Translated by Google) Very good attention, thank you. (Original) Muy buena atención, gracias.

Our experience shopping for furniture was awesome . From looking at estimated delivery and when furniture would be in stock if it wasn't. I also realized the furniture set I purchased was on sale for less at the home store and they were able to price match for us . The white glove delivery was well worth the money . the delivery guys were very kind and helpful.

You get what you pay for here. Make sure you check every nook and cranny before buying. I was about to buy a dresser, but last minute I saw a defect that affected my purchase due to the question of future stability. There were plenty of other defects but these we were okay with.

I've Boughton other furniture from them, & they help you feel at home there.

Easy to work with and great prices!

Got a 5 piece dining table set for a really good price and Kia was extremely helpful.

Friendly sales and tried hard to find what I was looking for.

VERY NICE SALES, AND TONS OF GREAT DEALS. BUT I WANTED A RED COUCH AND THERE ARE NONE ON THE PLANET....SHE.CHECKED.

They are starting a remodel so not a lot of stuff to look at. But I will be back when the remodel is done.

Manager Is Great To Work w/ Down To Earth & Will Wheel & Deal ~ Always New Items Added Every Week - Worth The Trip !

We bought a furniture from this store and paid everything at the store . First they said that they would deliver and put it together at the house but changed the language during the drop of. They guys said they were only supposed to drop at home and that is it. We called the store to confirm and they said the notes were on the receipt. We felt betrayed but decided to move on. We started unwrapping the furniture and to our surprise one piece was broken. We decided to call the customer service and we were told to take photos and send them to the initial sales person. We took the photos and sent them as requested. We called that sales person to confirm she received the photos but it all went to voicemail. No response at all. Called again and we were told she received the photos and we should expect to hear from customer care soon. Literally worst service from such a highly recognized store. We believe the guys that wrapped the item wrapped it broken and didn’t care. This was our first and last shopping from this store. Totally disappointed by their service.

The salesperson was very helpful, without being pushy. The prices were good, the delivery was easy and fast. The delivery guys worked fast, were friendly and cleaned up after assembling my bedroom set.

The associates were very helpful,,however I refuse to wait up to 6 months to receive my furniture,,due to some sort of foam shortage,,or is it cuz ppl dont want to work, cuz their making more $ on unemployment?

Outstanding staff very helpful and on top of things!

Poor service. When they called to tell the recliner was in for pick up, they failed to tell us we had to go to Oshkosh to pick it up instead of the store we bought it. Then in Oshkosh, after being told to go around back as they would tell them we were coming. We knocked on the door, and beeped our horn for 15-20 minutes to no avail. We then entered the employee only door and pounded on the garage door to finally get their attention. The whse. employee finally came and was not the least bit friendly. He asked us what we wanted and we told him we were there for a recliner pick up. He looked at our paperwork and turned around and proceded to find our chair. Seemed odd that if he was told we were coming that he could at least watched or listened for us to arrive. Finally we loaded our chair and without a thank you we left. Not the friendly service one would expect after spending $3,000.00...

Good deal on discount furniture, but try not to have unrealistic expectations as far as selection goes.

Not good prices way to high

Excellent service very professional knowledgeable

Great prices awesome selection

Pretty good selection decent prices. I think they should play some music or something was very quite.

Can always find something I like here for a great price!

Prices are relatively low and customer service is excellent initially. Bought an in stock item at Oshkosh store approximately 1 mile from my home. We waited 10 days for delivery. Unfortunately, they realized on day 10 that an error was made accidentally forgetting to schedule the delivery. Waited another 10 days for that delivery. Then they rescheduled again "due to unforseen circumstances". Waited for a few more days and decided to make arrangements to pick it up myself as per their suggestion on 2nd reschedule for delivery. Made all arrangements only to be notified that the couch was no longer in Oshkosh but was shipped to Stevens Point. We did finally receive the item the following day unexpectedly. Very relieved to see them pull up. Some notification would be suggested the for future. Luckily I was home at the time to receive the sofa. Otherwise I would assume it would have to be rescheduled again. Overall it was a highly frustrating and disorganized experience for us. In the future if I were to purchase from them again, I will only buy in stock, on site and take it with me right away.

I bougth a tv stand as is it was not boken and when they brouth i the driver said the loader had damaged it know they dont want to fix it or take it back

Very nice people

If I could leave zero stars I would. Worse customer service ever. Was supposed to get a replacement according to customer cares, one was issued. Never received it. Was only given the run around by the manager at the Oshkosh location. Do not buy from them the quality is awful and they do not stand behind the products. Since Aaron left the place is a joke. And the management stinks.

My couch was delivered on time with 2 very polite young men. However, my hubby's loves seat has not been delivered........two weeks later!!!!! He has been on the phone with them 3 times already & they just can't seem to figure it out!!!!!! They are clueless!!!!! I told my husband to cancel the order!!!!

It's ok

I love this place !!! Deals , Deals , Deals !!!

Ashley quality at lower prices

Bought a very nice loveseat and sofa. But the loveseat charging outlets didn’t work. So when I call for a repair person he came in about a week. Ordered the wrong parts then the second repair person showed up he had to order again. So calling service they kept canceling the repairs, because I argued with crystal the supervisor? They have changed my repair date 5 times. They said it was because of the virus yet they set another time during the stay home mandate from May 4 to May 20th still in the time frame. Now who’s lying. Thanks again crystal?? Good sales service not so much.

Found the best loveseat here very reasonable

Fabiola was out of sales lady she was beautiful loving very inviting very helpful please have a good selection of furniture definitely would visit again

Was with a friend shopping for furniture. Nice furniture, expensive delivery.

Nearly all of the new furniture that I've purchased has come from this store, they have great prices and an awesome consignment area as well. They won't pressure a sale and will leave you to browse if that's what you wish to do, or will help show you around if you're looking for something specific. Staff is friendly and professional.

This place is awesome!

I was looking for chest freezers with no luck. Some of the sofas and recliners look ok with decent prices. Mattresses in the back of the store were a little offputting how there stacked against the wall, falling over.

Nice people great prices and easy to load up.

Nice place but a little high on prices.

Good selection, but I found better prices elsewhere this time.

Aaron is my guy there. He always treats us right and gives us a good deal! I highly recommend going there for all your furniture needs!

Great place to shop for furniture if you're young and just getting started out. Wasn't the quality that we were looking for.

It was horrible it smelled funny in side and the people that work there were very rude walked in and left

Always something new to see.

Love this place only place we go for our furniture

GREAT STORE AND SERVICE... AARON WAS VERY NICE AND HELPED US FIND EXACTLY WHAT WE WANTED, THANKS!!!

Matches prices on Ashley furniture along with great customer service!

Sam was so helpful and gave super customer service today. We will be happy to refer our friends to him any time.

Found good deals on nice furniture

Large selection with "outlet" prices. They get new inventory every Monday and Thursday.

My wife and I were so pleased with the service we received, and the selection was amazing!! Aaron was the best, and the prices were surprising! Shop here!!!!!

Very friendly people

Extremely poor delivery/customer service.

Great customer service! My new recliner unfortunately came with a hole in it, I called as soon as I saw it and they said, No problem! We will have a new one here by the end of the week! I have purchased most of my furniture here and have always been satisfied! And you cant beat their prices!!😉

Great people to deal with..if they don't have it there, they will find it for you and honor a competitors cheaper price. Just purchased new patio furniture and a Purple mattress. Great folks to deal with. Super efficient delivery and great personal service. This is the only place I go for furniture. Thanks Ashley!