Ashley Store | Platteville, WI 53818

Went in to look at some sectionals and Kurt Volkmann gave us an excellent experience. Very welcoming, easy to talk to and at no point did I feel like he was trying to upsell us or anything like that. He asked us what we were looking for, our budget and helped us get the best deal he could. Would highly recommend this location and Kurt for your next furniture shopping experience.

Robin was very polite, patient, and helpful.

Robin was a big help when I was looking for small side chair tables. She found several for me in the store and answered my questions about availability. Very pleasant to work with.

Stacy was very helpful with the process and very informative!

Stacy is the best person on the work floor at Ashley’s she was also very helpful

Platteville showroom is phenomenal! Kurt V. is the best! I gave him the 101 on my living room space and what I thought I liked after hours of online shopping. I was so overwhelmed by the showroom but Kurt skillfully led me to the options I'd probably like! The one set I loved online I absolutely disliked in person! I described a coffee table I saw online and he led the way to it. And I loved it even more!! He was so fun to work with! Short version of this story, I ordered my new furniture that day(3.2.2024)! I requested to push out delivery until today(3.27). I'm writing this from the comfort of my new purchase! As a first timer to Ashley, I'm now going to be a longtime loyal customer! Thanks Kurt!

The sales people and management were wonderful and helpful. They helped pick out the best recliner at the best price, deliveref it, and helped with questions we had.

Kurt Volkmann helped us choose out a couch today. He was very helpful and made the buying process quick and easy. Thank u so much!

Eric was very helpful and knowledgeable, he made the purchase of our mattress easy and low pressure. I would definitely recommend him!

Very friendly and helpful will definitely tell other people

McCoy was very helpful with out hovering or being pushy. A very pleasant experience.

My husband and I were looking for a Full size mattress. We left there with a mattress , box spring, protective cover and pillow. Great service and price. Thanks Kurt

The Store Manager, Kurt at the Platteville location had alot of great specials going on and it was no pressure sales. The overall purchasing experience was great. Haven't taken delivery yet but I would recommend stopping and seeing what they can offer you.

Kurt was very friendly, knowledgeable, helpful, and patient while I searched for the RIGHT bedroom set and adjustable bed & mattress. Also highly acommodating while I questioned different options for living room furniture. Was willing & generous in finding discounts, promos, and warranty packages to benefit me as the customer. I found their overall furniture as very good quality and reasonably priced.

Robin was very helpful & patient answering all our questions. It was a very smooth experience bc of it!

Great service, very knowledgeable and accommodating!

Eric sold me my first ever new couch. He was incredibly helpful to me as a first time buyer, and was very transparent about pricing. Not overly pushy on the sale either. He gave us the time we needed to look and decide on our purchase.

Eric helped us find the couch of our dreams! Was very helpful and explained a lot for us.

My sister and I took my mom to the Ashley Furniture store in Platteville, Wisconsin today. Eric was extremely helpful and made sure mom was happy. I would highly recommend Eric if you are in need of any furniture. Tell Eric Helen sent you!

Had a great experience with my boyfriend and it was all because of Mr. McCoy. He answered our questions and knew the products. He definitely knows how to sell anything. Again, thank you very much. You guys will always be our #1 spot to go for furniture.

Kurt was very helpful!

Nice store, good variety of products

If you ever stop in at Ashley talk to Robin she will help you out and take care of you and she listens to you about what furniture you need and help you match it with other pieces.

Very good about walking through options and pricing. Have worked with Kurt several times

Went in to just look at dining sets. Ended up leaving with a new table and chairs set. Eric and Kurt were very helpful! Not pushy and very patient with my wife and I. Highly recommended.

Nothing but a positive experience! The staff there were very friendly and helpful with finding the furniture that I was looking for. The process of buying the furniture was straightforward and easy to understand, and it was reasonably priced.

Knowledgable, efficient with our time, met our needs. This is our 2nd sale with them and we will be sure to come back! Store Manager Kurt was fabulous and treats his employees fair!

I would not recommend dealing with this store, or any representative from Ashley Furniture in the area. I purchased a bed and Protection plan, within 3 months the bed frame had broken due to poor construction quality. When making a claim I was told an exchange or an instore credit. I chose instore credit and used it to buy a different piece of furniture due to not wanting another poor quality bed. The whole process over the course of 4 to 6 weeks, there was no expression that the broken bed needed to be returned or picked up. It was disposed of as I was given a credit not an exchange. Weeks go on and I spend hours in the store in search of a product which was approved to use my credit on, the piece comes in and I pick it up and they call me looking for the old broke product after weeks of this process. They blame me for not asking if it had to be picked up and I'm the one liable, now they want the new product back. In unused condition(after its been out together). They will not accept the faults of there process not being explained and letting weeks go on of it not being stated it has to go back. Now I'm out my original money on the bed, have no bed, And no replacement product. Up until this, all interaction was fine, but this really shows they don't care about you, or making things right. They messed up, but i am liable.

Kurt was so helpful in answering all of our questions and helping us find the perfect living room set! Thank you highly recommend this store over any other!

Kurt was extremely helpful and knowledgeable. This was our first time shopping at Ashley and we will now be repeat customers.

Isaiah was absolutely great! Very insightful and honest. I would recommend Ashley Furniture in Platteville and make sure you ask for Isaiah when your ready to purchase.

Great service! Beautiful furniture! Amazing prices! Will definitely be back! Kurt is the absolute best to work with!

Awesome service by Kurt glad we keep coming back!! Highly recommend!!

Purchased a chair from them at the end of November. Had to pick it up as they wanted almost $200 to deliver it. Was getting the feeling that the sales person I was working with was mad that I didn't want to buy a $2000 chair and then buy the "protection" that costs more than the chair I bought. Get the chair and it is rock hard, recliner function is broken, and not what I ordered. So I take it back to get a refund. I am told that the "finance lady" is sick so they can't do the refund but will take the chair and process the refund when she gets back. I have yet to get my money back and am just getting the run around with them. Guess I will have to dispute this with my bank. I will never return to their store or any Ashley store. I will also recommend everyone I know to avoid them too. Not sure what happened to them as they were a decent store with nice reps. Now they are just rude and over priced.

I got my two couches and ottoman delivered and come to fine out that the ottoman is broken and they will not fix it and I would not recommend them to anyone stay away from this place.

My experience with Jake was top notch, he was very up front and easy to talk to. This man is a great salesman and really concerned about customer satisfaction. Jake and I had a price agreement on a mattress, box spring & bed frame. At the time of payment, Kurt had Jake adjust the price of a clearance item back to the original asking price, because it was to much of a discount I guess. NOT COOL KURT! Not like the money is coming out of your pocket Kurt. That's not good for employee morale, it was obvious that Jake felt deflated by your scrutiny.

Isaiah was an amazing salesman. He helped me find exactly what I was looking for and made it a quick and easy process. Very friendly and wasn’t pushy.

Isaiah in Platteville was excellent to deal with. Took care of all my needs. Will definitely use him again.

Kurt was extremely patient and helpful. We had a very pleasant shopping experience and we found the bed we were looking for. I love shopping at Ashley Home Store.

Kurt at the Platteville store is an amazing salesman. Very, very helpful and very patient. He helped me find exactly what I was looking for and I got an amazing deal!! Thank you!! Your helpfulness is very much appreciated!!

Kurt was very helpful and got us the best deal on all of our furniture

Kurt at the Platteville store has been great! We have bought multiple pieces of furniture over the past several years. His professionalism and knowledge makes the process very easy!

Kurt helped me out finding a lift chair for my dad. Showed me a great chair that was on clearance. Great service and got a wonderful chair.

Very good extremely helpful explaining things!! Definitely recommend this place for anyone looking for furniture, definitely would go here again!

I like the furniture, but it's pricy for what it is.

Too high

(Translated by Google) very good quality (Original) De muy buena calidad

Looking for a rocker recliner. Didn't find one I liked

(Translated by Google) Very kind, helpful, what I like the most is that they always give you options, (Original) Muy amables, serviciales lo que más me gusta esque siempre te dan opciones,

I'm not big on furniture stores just like dealerships. I don't like high pressure salespeople or them following you around. So, reading the reviews I saw that wasn't the case with this place. I stopped in and gave the place a chance. After about 5 minutes of wondering around Kurt, store manager, came and greeted me. Asked what I was looking for and lead me over to the chairs. I explained my budget and what I was looking for. He showed me a few chairs and they were all within my budget. Then showed me a nice chair under my budget due to a sale. I ended up buying this and an office chair. At no time did I feel pressured to buy anything and he was polite the entire time I was there. I have already recommended this place to a couple people I know. Will definitely be returning here for my future purchases!

I like that we were given space and not followed by a pushy salesman. We found exactly what we were looking for and got a very good price. Will be back.

My favorite furniture store, prices and service are great.

Very nice. Didn't buy anything, but strongly considering it. The sales people are very friendly and helpful. Not too pushy.

I want to commend the delivery personnel who brought my new dining table. Mike, Justin, Bailey and Valdez were absolutely the best. They were so kind and considerate. I was so pleased with how they treated me, my dog, my home and the new furniture. Buying furniture can sometimes be a challenging experience, but the process was smooth with the very patient sales person, Kayna, and culminated in a pleasant delivery experience. A BIG SHOUT OUT to some fantastic Ashley employees. You guys rock!

Good , helpful experience at store. Knew delivery would be delayed. Was told when to expect it. Hadn't heard anything, so stopped in one day and the lady was very rude, did not look up order but said she would have our salesperson call. Didn't hear from her, ( I thought she probably didn't get the message) so I called store and the person that answered was very helpful. Was called in a few days to schedule delivery. We made sure we were in town that day. Delivery came but was only partial. Tracking says it was delivered. Called store & delivery service. Now have to wait another day to even reschedule delivery for item they didn't bring. Very disappointed in delivery service. Hope furniture is worth it.

Terrible service, waited for 2 days all day for the delivery just to have to call them to find out why it wasn’t delivered. You’d think after spending money in their store you’d have enough courtesy to at least call the customer telling them it wouldn’t be delivered instead of the customer calling you. Extremely disappointed in the management of the platteville division. Oh and to add on to it all said it will be delivered on Monday which seems to not be the case another day down no furniture.

Sales member was very polite and I got exactly what I wanted, I did go with the zero percent interest plan they have now. The process was quick and smooth. Unfortunately, what I my purchase was back ordered. Only by two weeks, but looking forward to receive my new purchase.

Walked in to look at a Memory Foam that was on deal. Allowed myself to be upsold on something 2x the price which qualified it for the warranty. Sold! Go to pay and then Im told I have to buy a mattress protector $100 more to qualify for the warranty..What? How does that not come into the conversation when you inquire about the warranty? Well we can finance it for you...No I had a budget, I will take my business elsewhere. We walked out.

We had purchased here in the past and had fair experiences. Last time, no delivery was set up when we ordered, even though we paid for delivery. We ended up having to wait a decent amount of time after our furniture was ready due to this error. We went in recently to purchase a new couch and forgot to measure the one we went with (100% our error, we should have meausred.) We called to ask for the measurement and were told sure no problem. Got a call back stating that the measurement online was wrong and we were given one that was nearly 40 inches less than what the website said. Not trusting this, we went in again to measure ourselves only to discover that the size online was, in fact, correct. Not sure how someone can measure 40 inches too short. We decided to change the order and were told it would be at least 8 weeks for delivery. When discussing looking around, we were fairly rudely told we wouldn't find a better price or delivery elsewhere. We did, in fact, find a better price in Dubuque and have delivery within a week. Not sure if we will return or not unless it is out of sheer convenience.

Bought a mattress in a box today manager was very friendly we love our new mattress

Lori has been more than accommodating. Lori has gone above and beyond to try and get me a refund back from something I no longer wanted. They just got a new system, so it has taken longer than anticipated. However, she has shown me how serious she is about getting my refund and reaching out to multiple individuals trying to get it figured out. Even though it may be taking longer than anticipated, Lori has effectively communicated with me about the complications they are having. She has kept me in the loop with updates, cc’d me in on emails, and showed me how much she cares about her customers by staying on top of this. It has been frustrating not getting my refund right away, but this is out of her control and she has showed me that she is doing what she can to get it figured out. Lori has truly been amazing throughout this process.

I’m giving them three stars because I LOVE Ashley and their furniture. The team at this particular location just doesn’t know how to get information and ended up being talked down to by them. I didn’t feel respected at all by Lori or Kurt. Very disappointing experience considering all other experiences at multiple locations were nothing but spectacular and efficient. I would try to go to any other location but this one for your needs.

Bought a bedset , headboard and the most comfortable mattress ever, the staff let me make myself at home and lay on different types of mattresses till I found the one that was just right for me and it was delivered also I would definitely recommend Ashley home store and would go back

I strayed from here to buy from Wayfair and regretted it! I spent more money on a livingroom set AND the quality is dreadful! I still love the furniture I bought here in 2009 and it is holding up great. I won’t make that mistake again! I am so excited to be getting my new mattress and adjustable base next week. I had great service picking it out and setting up a great payment plan that is easy for me to afford. Thanks Ashley’s Furniture of Platteville! I love your store!

Go there for all my furniture and beds as needed

We had a very good experience shopping! Lori Gardner was very helpful and not pushy at all. She let us look around on our own and gave us space to look at other options and to discuss. We would definitely work with her again!

Our visit went great. The sales person was kind and knowledgeable about the product we were looking at. We purchased what we went to check out.

Very nice staff. Always helpful and can answer questions. They aren’t pushy about trying to sell you anything.

Nice selection of recliners.

We bought a bed here and our furniture here. Great customer service from kurt. He was very helpful and honest. Definitely shop there again

Helpful, knowledgeable, and friendly. Highly recommended Ashley to everyone looking for furniture or updates to their decor. February 2nd, 2020 - went to Platteville Ashley today, so much inventory on the floor it wss almost overwhelming. We were greeted right away and Jon helped us find a new living room set that met all our specifications. Quality craftsmanship, competitive pricing and talk about a friendly store and great customer care, Ashley is a perfect example of how to do things right! Can't wait for our new furniture!!

Kurt unlocked the door at 9 a.m. and we were his first two customers. Very nice man with a lot of knowledge about his products. We've shopped here before and really appreciate their friendliness and willingness to help. Got a GREAT deal on a new mattress and box spring along with two new recliners for the price of one! Thanks for making our shopping so easy Kurt. We enjoyed visiting with you too.

I agree

I bought a mattress from John about a year ago, and I had no idea about mattresses. So John in Platteville gave me all the information I needed and helped me pick out the right mattress for me. He was very kind and helpful the entire time I was there. I strongly recommend going here and seeing John to help you out. You won't be disappointed!

Very nice people fair prices

Awesome customer service Lori was great sales person to work with

Good selection of furniture on display of many different styles.

Had a power outage but still had great customer service!

Where are all the employees?!?!? I walked in the store and three employees looked at me with disgust because they judged me on my age. No hellos. No how may I help you. Just avoidance. I spent 15+ minutes walking around THE ENTIRE store trying to find a couch, an accent chair, coffee tables, end tables and decorative art. I actually did find a 3 piece table set I like but again, I. Could. Not. Find. An. Employee. To. Help. Me. In addition they have a birds nest in the ceiling above their bedroom section. If they can’t keep birds out it just tells you something about the quality of their store.

Very helpful staff, helped us find exactly what we wanted.

I purchased a queen bed and box spring, along with a full size couch and loveseat exactly a year ago.... when they arrived everything seemed great. A year later, I will say horrible quality. You live, you learn, never again will I buy Ashley Furniture!!!!

Kurt at Ashley is an amazing person. He was so respectful and show us an amazing deal!! Can't wait to get our new power sectional. Thank you Kurt!!