Ashley Store Platteville, WI

We were very happy with the selection and the great service with Robin’s help when we purchased our mattress.

Robin our Sales Consultant was GREAT

Robin was wonderful. She wasn't pushy. She was patient and answered all of our questions. Perfect sales person!

Robin D was amazing !!!

My experience at Ashley was fantastic! Augusta was very helpful and will definitely return for any future needs.

Could have used a little more space when discussing finances. Has helpful when providing us with multiple options.

Augusta did a great job helping me find the mattress that fit me best!

I worked with Hannah to pick out and purchase a couch and she was excellent and provided top notch service. She helped me pick out the right couch that would best match my family, and was patient as I took my time to pick out what I wanted over multiple visits. Hannah is kind and genuine and it was easy to trust her as my sales person. My couch was special ordered, and it did end up taking longer than expected to come in and had a few delays, but Hannah kept me updated regularly via email on any updates and worked with me on a delivery date. On my delivery day, the two delivery guys that came were very professional and nice and they did a great job setting up the couch exactly how I wanted it. If you need to buy furniture, go to Ashley and ask for Hannah!

Update: I wanted to confirm the color for the special order I made last week. When I called Hannah answered. She knew immediately the order I was referring to and said “You ordered teal.” I was amazed. Such wonderful customer service! First post: We love shopping at Ashley in Platteville. Hannah was awesome in helping me with my purchase!

We had s great shopping experience. Large inventory with plenty to pick from. Kurt was helpful and very professional. We will shop here again!

Just had a great experience with Hannah! She was attentive and it was a very quick transaction. I appreciated her knowledge and low pressure attitude. We’ll be back!

Robin was very helpful at determining which couch i wanted to buy. She showed me all the best options for my case. I asked like 100 questions, and Robin answered all questions 100% honestly and accurately. I am definitely happy with the service here and will come back to buy more. Thank you Robin!

Robin was great on work with didn’t pressure us just showed us what we wanted and answered are questions.

We had an excellent experience at this store! Attentive service, all staff went above and beyond. We definitely will make another trip, drive over 2 hours to visit again! Thank you again Kurt, you rock and the gang too! 100% satisfied

Kurt was great to work with. No haggle, no pushy sales tactics, honest and straight to the point. Worked with us well on setting us up with exactly what we were looking for.

Kurt was great to work with! We were overwhelmed with the selection of great options for sectionals, in a good way. We did not feel pressured and he answered all our questions patiently. We will come back again for more furniture, I’m sure!

Robin was incredibly gracious and knowledgeable. Ashley is fortunate to have a dedicated employee like Robin. We will be back based on her sales skills and kindness

It was very informative & a good experience. Found what we were looking for.

Very helpful with a wide selection of furniture and mattresses. Hannah was very helpful

The staff was very kind and helpful.

Got an amazing couch can't waite Thanks for your help Augusta Doudna!!! Your amazing 👏

We visited the Ashley store in Platteville to purchase a sofa and mattress for my daughter. We were greeted by Robin who was very helpful and knowledgeable. She was able to answer all our questions and made suggestions that we hadn't even thought about. We had to move the delivery date up, and it was no problem which we really appreciated. Overall, it was a great experience, and we will definitely be back to purchase more furniture in the future.

Horrible customer service. Their employees need to learn about business. They are clueless

She was very patient with us and helped us understand our choices and how the pick up system worked and overall had a welcoming attitude.

Augusta Doudna was Amazing .Greeted us at door and let us browse before asking us questions .Very friendly and professional .Coming back in again definatly...

Augusta, Hannah, and Amanda were all fantastic to work with!

Robin was extremely helpful and patient with our purchase options .

Robin was amazing! I came in with a toddler and little one, and she was nothing but patient and understanding. I never felt rushed and she made sure I left with exactly what I was looking for!

I love this store. The people there are always very nice. Today, Hannah helped us pick the perfect mattress based on our needs. It was quick and easy. Thanks Hannah!

Hannah is a joy to work with, she helped me figure out what worked in my tiny space and what didn’t work. I enjoyed our time together.

My salesperson, Augusta, was friendly, helpful, and yet not pushy. I appreciated her service. Thanks, Augusta!

Ashley was very helpful in answering all my questions. She was very good with customer service.

This is my second time buying something from here and I will definitely be going back. Augusta helped both times finding something I like and within my price range ! Such an awesome place and she is always super sweet !

Kurt was very knowledgeable and helpful!

Hannah smith helped me and my boyfriend fine the perfect couch! She was very helpful and friendly. Great experience with everything!

Excellent service. Robin was very knowledgeable & a true pleasure to work with.

We worked with Hannah, very helpful with ordering out couch, great service!

Great service and very helpful!

Robin was very helpful and cheers to work with.

We purchased a new mattress and a couch. This was by far the best furniture purchase I have ever done. The rep listened to us and kept finding new options for us to consider. Delivery was as scheduled and the guys knew what they were doing and helped to make the experience a great one.

Gus was great to work with

“Gus” is an amazing Sales person! Highly recommended.

Augusta did a nice job helping us, answering our questions and making the sale!

Great from start to finish. Robin Dalsing was so helpful and able to answer all of my questions. Delivery was right in time and set up was perfect. Thanks!

I purchased a loveseat with Ashley Furniture in Platteville Wisconsin. I have not received the couch yet, so this review is based on the sales person only. Robin Dalsing is a wonderful sales representative. After visiting many furniture stores, including another Ashley Furniture, she was the most friendly and helpful sales associate I encountered. She really listened to my needs and made a perfect fit with this piece of furniture. It fits my budget, it fits the small space I live in, and it fits my taste. Thank you, Robin for working with me and listening to my needs and wishes.

I highly recommend this location to buy any and all of your furniture needs. I have the pleasure of working with Kurt and he went above and beyond to help me in every way

We having been buying from Ashley in Platteville for almost a decade. We always get great service at this store and we especially enjoy working with Kurt every time we come in.

Kurt and the team are incredibly helpful and truly want you to be happy with your purchase.

Good service, I was in a hurry and Kurt volkmann helped me find what I was looking for at a better price than I expected

Augusta was so kind and helpful today. My mother came in to purchase a few items for her new home. Augusta was able to help my Mom find these items and was respectful of her budget. Thank you for your assistance.

I am not usually a furniture store person, but having just moved into a house, Augusta and delivery crew did an awesome job taking care of all my needs.

I woke up this morning after another fitful night of sleep on a bad mattress and told my husband that I needed to do something TODAY! We drove to Platteville’s ASHLEY furniture and I consider it my good fortune that Augusta was the one to greet us and show us what they offered in mattresses. She was supremely generous and congenial and we discovered that we have a health condition in common that is the cause for considerable physical discomfort and limitations. We will definitely return to this location, looking for this lovely young woman again, to help us with future purchases. Thank you Gus!! It was such a blessing to meet you. ♥️

Kurt was very knowledgeable and friendly. Pleased with our purchase

My personal experience at Ashley Furniture/Platteville is most definitely worthy of a "top rating!" A friend referred me to Robin, and I am so grateful! Robin was brilliant, creative and efficient. When Robin was busy finding an ottoman for me, the other employees offered me their helpful assistance. My advice is...."Checkout Ashley's in Pville. I was surprised with the beautiful budget friendly furniture, but I was also very impressed with Robin and the employees present.

We walked in 20 minutes before closing, and Augusta helped me choose the perfect recliner without any problems!

Augusta was a wonderful help. Would highly recommend

Great sales person very patient while we decided exactly what we wanted.Shes a keeper,also very friendly.

Augusta did a wonderful helping us pick out a mattress.

Store layout was well designed. The staff was friendly, welcoming, and well informed. Purchasing process was smooth and delivery is scheduled in a timely manner. I look forward to enjoying the products purchased!

Stopped in to look at a new mattress today. We were greeted within a few minutes by Augusta and could not be more thrilled with her service. We had many questions and she was patient and happy to answer every one. She had all of the knowledge and expertise to give the answers and not once had to double check an answer or “go ask a supervisor”. She was honest and upfront about different options and recommendations and didn’t ignore any down sides of any of our choices. We let her know what we needed and she matched us with the perfect mattress for our comfort and lifestyle. We ended up enjoying ourselves and now we can also look forward to a really good nights sleep. Highly, highly recommend this store, and 100% recommend you ask for Augusta! Thank you Augusta for your help and making our day!!!

Platteville store worked with Robin. Very helpful, friendly and knowledgeable. The VP paperwork went quickly. No issues

Kurt is very helpful and explains everything thoroughly

Augusta did very well helping pick out furniture satisfied customer will return

When my wife and I went down there shopping Hannah was a great help she showed us all the tables that were interested in, and answer all the questions that we were asking. Then we end up buying one that was on clearance that my wife and I really liked. Thanks for your help Hannah.

Robin was very helpful!

Very helpful and got a good price.

Went shopping for new mattress for our mother. Augusta was amazing in helping us!! Had just repainted my interior of house and also came home with 3 decor items also. Great shopping experience with Augusta and at Ashley!!

We were pleased to deal with Augusta when we purchased our new beauty, rest mattress at Ashley in Platteville, Wisconsin. She was helpful on the phone which led to our visit to the store and very informative about the products. She did a great job!

10/10 buying experience! Robin was amazingly patient with us in our decisions of getting a new couch and new bed! There was no pressure, but helpful in any questions we had. And delivery was a breeze! The guys were very professional and helpful in getting everything in and setting the couch up for us! I'm ready for maximum comfort! 😁

Augusta was extremely helpful in getting us a bed one short notice! She was also very friendly and I would recommend working with her again!

Kurt was extremely knowledgeable and helpful. We will be back. Thanks!

We were very pleased with the store prices and service. Robin showed us many different recliners to choose from she was very helpful and friendly. Expecting a delivery to be anywhere from 3 to 5 weeks out, we were pleasantly surprised to get a call from Robin to arrange a delivery date just 7 days later. We can't wait to receive our new recliners.

Robin new exactly what I was looking for and is very knowledgeable on the different fabrics that were available, highly recommend her expertise on your next furniture purchase

Robin was very helpful with my questions and helping me find what I was looking for.

Robin Dalsing gave excellent service today, providing information about pieces of furniture and giving us time to make decisions with no pressure on us. She was exceptionally helpful in completing the transaction. Kudos to Robin!

Overall, great experience! Robin Dalsing was our sales associate and was such a kind soul and so helpful. She never hesitated to look up our questions and provide us with as much detail as possible regarding the couches we were interested in! 10/10 would recommend!

Robin helped me on April 14 with getting a bed and a frame for my son in our new apartment. She was such a delight to work with as well as very informative. Thanks again Robin, he is enjoying it.

I would recommend Ashley in Platteville. Robin was very helpful , friendly and caring. She assisted us with suggestions in regards to mattress for an elderly family member. She made it so easy for us and I was pleasantly surprised with the final price. With the 7 day return policy we were able to return the box spring since it made the bed too high.

Very knowledgeable and kind staff :) Robin was incredibly helpful with helping us find a mattress

Kurt is amazing to work with. He helped us find an awesome set under our budget.

Amazing service. Kurt is very easy to work and knowledgeable.

Robin is wonderful. Very attentive and helpful.

Augusta was a wonderful help in answering all my questions and giving me suggestions for my list of wants. Very friendly and upbeat. Wonderful to work with.

We went in having the intention to simply look around. We left today with a new couch and new bed! We worked with Robin on our purchases and she was very knowledgeable and super personable. The only down side is having to wait and dream about that black beauty of a bed.. haha!! Thanks again Robin!

Robin was very helpful

She was very helpful and very very nice!☺️

I got the best sofa with robin ❤️ she was sweet and helpful

We worked with Kurt, who was very knowledgeable, non-pressured to buy. We went in wanting a chair and half. Ended up buying 3 pieces. Great price and overall experience

Augusta was of great assistance in helping me choose a bed frame and furniture. She was cheerful and gave great advice without any pressure. Thanks Augusta for a good experience.

Robin helped us pick out a beautiful new couch! She’s incredibly knowledgeable, attentive and helpful. We always have a great experience!

Kurt(store manager) is phenomenal to work with! He has helped a couple times in the last few years and he is a very good guy. We recently had a credit to use for a different furniture through their warranty thingy, and upon getting it home, we had issues for it fitting the way we needed it to fit. We had brought it up, and he was all for helping us essentially swapping a furniture set that better fit our needs. (Platteville, WI location)

Robin gave us a great experience. Fast, knowledgeable, low pressure.

Kurt was very helpful and made the process smooth and easy

Absolutely amazing! We ended with a new sectional and bedroom set. Robin was great and helped us find everything we were looking for!

Robin helped us pick out the perfect couch and recliner! She’s super friendly and helpful!

Robin was great to work with

Augusta Doudna was very helpful and our shopping experience was great

She was great!!!

I had a low pressure and well informed store manager assist me in finding the perfect living room furniture set. I appreciate the patience and polished customer service of Kurt in the Platteville, Wisconsin store. Looking forward to the delivery. Thank you, Kurt!

Great experience. I knew that I was going buy a bed. Sales service super helpful.

Augusta did an amazing job helping us find a lamp. We were so glad we stopped here before going to Dubuque.

Great service!

Kurt was very helpful. Understood my needs, price point & did not disappoint! Thanks Kurt!

Robin Dalsing is a great sales representative. She will do anything for anybody. If u want a good sales representative go see her at Ashley's Furniture in Platteville. My brother was allergic to the fibers in the first loveseat that bought and she was will to come in on her day off to help him out with the new that he had to purchase after 48 hours of buying the first one. I really like her and she is great

We couldn't have had a better experience! Augusta was beyond helpful and was very friendly to work with. She made the process smooth and would for sure go back again! Thank you for all your help!

Robin did an awesome job in helping us select some items that met our needs. Thanks for everything.

Robin was amazing and so helpful! I couldn't have asked for better service!

Just purchased our third set of livingroom furniture from Ashley in Platteville. Robin was great to work with. Answered all our questions and very knowledgeable. We were looking at two different sets. Given all the options for both sets and felt no pressure to buy. Great experience!

Polite, helpful, honest

Very helpful and friendly

Robin and Everett were a great help in getting a new sofa

We've worked with Kurt several times and he's very nice and helpful. I wish they kept more items in stock so shipping didn't take so long but we've been happy with everything once it arrives. *Edit - I lowered my review because we are still waiting on our side tables. They say it will take a couple weeks to ship and now it's been over a month. Every time we've bought something they have been way off on the delivery schedule and it's frustrating. They don't do anything to make up for the delay and it feels misleading to the customer.

We've been working with Kurt as our salesman for 20+ years, he's never pushy and always super helpful in getting us the best deals possible on exactly what we're looking for. Highly recommend shopping at Ashley in Platteville and ask for Kurt next time you're in!

Robin was amazing and really listened to what my likes were

Great service! Thanks Robin for all your help!

We have been purchasing furniture from Kurt and this Ashley store for 5 years and we have been very pleased. We are slowly filling our entire house with your furniture. Thank you.

Kurt provided awesome service and we can't wait to get our couch!

Manager Kurt is fast and helpful!

Augusta Doudna was very helpful with my Dad, Gaylon on his purchase.

We went in to look for a new couch and Robin was very helpful, showing us all of the options in the color we were looking for and finding us exactly what we wanted. She even got us a deal, making it affordable! Overall a very good experience, thanks to Robin! We're excited for our couch to arrive!

Kurt the storeirector was very helpful without hovering. We stopped I to do a little looking around and were able to find what we wanted with the large amount choices that were available.

Augusta is super helpful! Everytime I come in she's ready to assist in whatever way we need. She's willing to work within our budget for everything as well and respects it as a boundary.

My husband and I had a great experience at Ashley in Platteville, WI. Our salesperson, Augusta, was very knowledgeable and helped answer all of our questions without being pushy and over bearing. After the order was placed a few days later I saw the same Loveseat for less in an ad with a different company. I contacted Augusta and she honored that ad’s price. Thank you Augusta! As usual, it’s a pleasure doing business at Platteville’s Ashley Store!

Really enjoyed going to Ashley Furniture in Platteville. Augusta was very helpful, knowledgeable, and friendly. We love our love seat and meeting Kurt.

Wonderful service with Kurt Volkmann! We have always had a great shopping experience at Ashley in Platteville, WI!

10/10

Kurt at the Platteville store was wonderful to work with. Very helpful and cordial.

Great customer service From Augusta, was able to get our furniture for us sooner than expected!

Could not be happier with Kurt and the excellent service he provides. He listens to what you’re looking for and what you’re able to spend; and then works with you to get you the very best results! This is our second purchase from Ashley with Kurt’s knowledgeable guidance. When we’re in the market for another furniture purchase, we’ll be back!!

I recently went to Ashley Furniture in Platteville, and was offered really great customer service by Augusta. My fiancé and I originally went to the Dubuque, IA location, and received less than perfect service. We ordered couches for our new home 4 months in advance, and were told that the couches would be held in storage for us until we needed them delivered. When the time came for delivery we were told we were not on the delivery route, and that our couches were now discontinued and they could not even get the couches we had ordered. Upon trying to find a solution the Dubuque locations customer service was absolutely useless, and unable to offer us any kind of solution. We ultimately had to cancel our order. We were fortunate enough to call the Platteville location and receive wonderful customer service from Augusta. She went out of her way to find options that fit our budget, check on delivery times, and accommodate our frustration by offering a discount. She was able to find us the perfect set, and have it promptly delivered the next week. She was even gracious enough to call after the delivery to ensure the process was smooth and that we were satisfied with our purchase. I highly recommend visiting Augusta for your future furniture needs, and avoiding the Dubuque location at all costs!

I BOUGHT A MATTRESS JAN. 8, 25 AND THE YEAR BEFORE A BED. GREAT SERVICE AND NO HASSELS. I RECOMMEND ASHLEY FURNITURE HERE AS IT IS A GREAT STORE. PRICES ARE REASONABLE.

Augusta has been very accommodating and easy to work with. She’s pleasant and very knowledgeable. We plan to make more purchases at Ashley furniture in Platteville, Wisconsin because of her and all the other staff.

Kurt was very knowledgeable, professional and patient as we shopped for two power recliners. We will be back!

Kurt was super helpful while I was looking for new pillows. He showed me every option in house and we were able to find the one the best fits me at a great price. Thank you!

Augusta is wonderful to work with! Super helpful!

Gus did an awesome job showing me end ttables and I actually am buying one she showed me!!

Store manager was helpful narrowing options. Good product knowledge.

Robin was very helpful! We got a nice piece of furniture for a great price!!

Kurt was absolutely wonderful to work with and he was more than helpful! He was knowledgeable about the furniture. So happy with my purchase from Ashley.

Nice store, found exactly what we were looking for in the clearance section.

Great environment, welcoming, and very friendly staff! This Ashley location has a lot more variety and deals on furniture compared to other places that we checked. We’ve enjoyed making the extra drive to this location when in search of furniture as we know they have more options to see in person. Definitely worth checking out!

Had a great experience at Ashley Furniture I bought a beautiful area rug. Kurt Volkmann was so nice and helpful Thank you Kurt!

My wife and I just recently bought a mattress and Robin assisted us with the sale. She was very professional, welcoming, and did a great job on educating us on the various mattresses. We'd highly recommend her!

Robin was very informative, and very helpful, and so kind.

Kurt was a great salesman. Very knowledgeable & helpful.

When the assigned window to have our dad's power lift chair delivered to him in assisted living would have posed several challenges for us, one quick contact with Robin and she and the scheduler were in touch right away, going out of their way to make a delivery time that was perfect for our dad, us, and the assisted living staff. Robin was super helpful and accomodated our needs graciously and without hesitation!

What a great experience! Sales person Robin dalsing was so friendly and helpful. She helped us pick all the stuff we needed for our new house. Very professional lady, every business needs a sales person like her. Would recommend everyone to stop at Ashley Platteville and ask for her :)

Robin was amazing! 10/10 recommend heading to Ashley Furniture

Kurt and robin were so helpful. They were so helpful and knowledgeable!

I had a lift chair that stopped working. One of the cables got pinched and shorted out. I'm glad we had the guardian plan, the chair was replaced by the guardian plan. While we were there we purchased a new reclining sofa and the reclining love seat set. We also purchased a new dining set also. Thank you Kurt for the excellent service and deals today.

Work with there staff of the sales end of things I was super pleased with them. Didn't try and up sell me on anything that was interested in. Kept it to what I was looking for.

A great experience with Eric and Robin. Will buy again!! ... Ben.

Every time I enter the store I enjoy my visit. I purchase a lot from this store and the manager is wonderful. This is why I keep coming back.

Kurt was absolutely incredible. Got my bed needs covered with easy paperwork and great service. Definitely recommend whenever you need new apartment or home needs.

Kurt was very helpful and kind. We found just what we wanted.

I was able to look around and I was helped right away when I wanted to purchase something

Robin was very helpful.

Kurt was very helpful and knowledgeable about products in the store. He helped us make a decision we are happy with. :)

Went in to look at some sectionals and Kurt Volkmann gave us an excellent experience. Very welcoming, easy to talk to and at no point did I feel like he was trying to upsell us or anything like that. He asked us what we were looking for, our budget and helped us get the best deal he could. Would highly recommend this location and Kurt for your next furniture shopping experience.

Robin was very polite, patient, and helpful.

Robin was a big help when I was looking for small side chair tables. She found several for me in the store and answered my questions about availability. Very pleasant to work with.

Stacy was very helpful with the process and very informative!

Stacy is the best person on the work floor at Ashley’s she was also very helpful

Platteville showroom is phenomenal! Kurt V. is the best! I gave him the 101 on my living room space and what I thought I liked after hours of online shopping. I was so overwhelmed by the showroom but Kurt skillfully led me to the options I'd probably like! The one set I loved online I absolutely disliked in person! I described a coffee table I saw online and he led the way to it. And I loved it even more!! He was so fun to work with! Short version of this story, I ordered my new furniture that day(3.2.2024)! I requested to push out delivery until today(3.27). I'm writing this from the comfort of my new purchase! As a first timer to Ashley, I'm now going to be a longtime loyal customer! Thanks Kurt!

The sales people and management were wonderful and helpful. They helped pick out the best recliner at the best price, deliveref it, and helped with questions we had.

Kurt Volkmann helped us choose out a couch today. He was very helpful and made the buying process quick and easy. Thank u so much!

Eric was very helpful and knowledgeable, he made the purchase of our mattress easy and low pressure. I would definitely recommend him!

Very friendly and helpful will definitely tell other people

McCoy was very helpful with out hovering or being pushy. A very pleasant experience.

My husband and I were looking for a Full size mattress. We left there with a mattress , box spring, protective cover and pillow. Great service and price. Thanks Kurt

The Store Manager, Kurt at the Platteville location had alot of great specials going on and it was no pressure sales. The overall purchasing experience was great. Haven't taken delivery yet but I would recommend stopping and seeing what they can offer you.

Kurt was very friendly, knowledgeable, helpful, and patient while I searched for the RIGHT bedroom set and adjustable bed & mattress. Also highly acommodating while I questioned different options for living room furniture. Was willing & generous in finding discounts, promos, and warranty packages to benefit me as the customer. I found their overall furniture as very good quality and reasonably priced.

Robin was very helpful & patient answering all our questions. It was a very smooth experience bc of it!

Great service, very knowledgeable and accommodating!

Eric sold me my first ever new couch. He was incredibly helpful to me as a first time buyer, and was very transparent about pricing. Not overly pushy on the sale either. He gave us the time we needed to look and decide on our purchase.

Eric helped us find the couch of our dreams! Was very helpful and explained a lot for us.

My sister and I took my mom to the Ashley Furniture store in Platteville, Wisconsin today. Eric was extremely helpful and made sure mom was happy. I would highly recommend Eric if you are in need of any furniture. Tell Eric Helen sent you!

Had a great experience with my boyfriend and it was all because of Mr. McCoy. He answered our questions and knew the products. He definitely knows how to sell anything. Again, thank you very much. You guys will always be our #1 spot to go for furniture.

Kurt was very helpful!

Nice store, good variety of products

If you ever stop in at Ashley talk to Robin she will help you out and take care of you and she listens to you about what furniture you need and help you match it with other pieces.

Very good about walking through options and pricing. Have worked with Kurt several times

Went in to just look at dining sets. Ended up leaving with a new table and chairs set. Eric and Kurt were very helpful! Not pushy and very patient with my wife and I. Highly recommended. UPDATE: My wife and I purchased a sectional from Ashley Furniture of Platteville on May 10th. When asked what time of day works best; I said morning because I work in the afternoons. The store manager Kurt, who sold us the sectional, said no problem we can do that. Delivery date will be May 21st. I received a text from the shipping company that my delivery window was between 1:30pm and 4:30 pm. I call the distribution center and explained to them I needed a morning delivery so I wouldn’t have to waste a day off from work. All they told me was “Well, morning deliveries aren’t guaranteed.” Then why offer them in the first place?? I then called the Platteville store and spoke to Kurt. Explained our situation and he said he’d reach out to the distribution center and call me back the next day. Next morning he calls me back and said he rescheduled my delivery for the following week, without consulting me first! When I asked if it was going to be delivered in the morning, he responded “Unfortunately I can’t guarantee anything but they’re going to try.” Essentially saying morning deliveries aren’t guaranteed! On Friday, May 23rd, I received a text saying my new delivery window is between 12:30p.m. and 3:30p.m. Called Kurt again to inform him I’d have to take a day off regardless and he never should’ve rescheduled my delivery without my permission. To which he responded “ Well I’ve done everything I could do. My hands are tied so it is what it is.” I appreciate him going above and beyond for us; but as a whole I am very unsatisfied and disappointed with Ashley Furniture. They kept telling me nothing’s ever guaranteed and in this case, that includes customer satisfaction. Spent 3,000 dollars on a sectional and they can’t even deliver it in the morning!

Nothing but a positive experience! The staff there were very friendly and helpful with finding the furniture that I was looking for. The process of buying the furniture was straightforward and easy to understand, and it was reasonably priced.

Knowledgable, efficient with our time, met our needs. This is our 2nd sale with them and we will be sure to come back! Store Manager Kurt was fabulous and treats his employees fair!

I would not recommend dealing with this store, or any representative from Ashley Furniture in the area. I purchased a bed and Protection plan, within 3 months the bed frame had broken due to poor construction quality. When making a claim I was told an exchange or an instore credit. I chose instore credit and used it to buy a different piece of furniture due to not wanting another poor quality bed. The whole process over the course of 4 to 6 weeks, there was no expression that the broken bed needed to be returned or picked up. It was disposed of as I was given a credit not an exchange. Weeks go on and I spend hours in the store in search of a product which was approved to use my credit on, the piece comes in and I pick it up and they call me looking for the old broke product after weeks of this process. They blame me for not asking if it had to be picked up and I'm the one liable, now they want the new product back. In unused condition(after its been out together). They will not accept the faults of there process not being explained and letting weeks go on of it not being stated it has to go back. Now I'm out my original money on the bed, have no bed, And no replacement product. Up until this, all interaction was fine, but this really shows they don't care about you, or making things right. They messed up, but i am liable.

Kurt was so helpful in answering all of our questions and helping us find the perfect living room set! Thank you highly recommend this store over any other!

Kurt was extremely helpful and knowledgeable. This was our first time shopping at Ashley and we will now be repeat customers.

Isaiah was absolutely great! Very insightful and honest. I would recommend Ashley Furniture in Platteville and make sure you ask for Isaiah when your ready to purchase.

Great service! Beautiful furniture! Amazing prices! Will definitely be back! Kurt is the absolute best to work with!

Awesome service by Kurt glad we keep coming back!! Highly recommend!!

Purchased a chair from them at the end of November. Had to pick it up as they wanted almost $200 to deliver it. Was getting the feeling that the sales person I was working with was mad that I didn't want to buy a $2000 chair and then buy the "protection" that costs more than the chair I bought. Get the chair and it is rock hard, recliner function is broken, and not what I ordered. So I take it back to get a refund. I am told that the "finance lady" is sick so they can't do the refund but will take the chair and process the refund when she gets back. I have yet to get my money back and am just getting the run around with them. Guess I will have to dispute this with my bank. I will never return to their store or any Ashley store. I will also recommend everyone I know to avoid them too. Not sure what happened to them as they were a decent store with nice reps. Now they are just rude and over priced.

I got my two couches and ottoman delivered and come to fine out that the ottoman is broken and they will not fix it and I would not recommend them to anyone stay away from this place.

My experience with Jake was top notch, he was very up front and easy to talk to. This man is a great salesman and really concerned about customer satisfaction. Jake and I had a price agreement on a mattress, box spring & bed frame. At the time of payment, Kurt had Jake adjust the price of a clearance item back to the original asking price, because it was to much of a discount I guess. NOT COOL KURT! Not like the money is coming out of your pocket Kurt. That's not good for employee morale, it was obvious that Jake felt deflated by your scrutiny.

Isaiah was an amazing salesman. He helped me find exactly what I was looking for and made it a quick and easy process. Very friendly and wasn’t pushy.

Isaiah in Platteville was excellent to deal with. Took care of all my needs. Will definitely use him again.

Kurt was extremely patient and helpful. We had a very pleasant shopping experience and we found the bed we were looking for. I love shopping at Ashley Home Store.

Kurt at the Platteville store is an amazing salesman. Very, very helpful and very patient. He helped me find exactly what I was looking for and I got an amazing deal!! Thank you!! Your helpfulness is very much appreciated!!

Kurt was very helpful and got us the best deal on all of our furniture

Kurt at the Platteville store has been great! We have bought multiple pieces of furniture over the past several years. His professionalism and knowledge makes the process very easy!

Kurt helped me out finding a lift chair for my dad. Showed me a great chair that was on clearance. Great service and got a wonderful chair.

Very good extremely helpful explaining things!! Definitely recommend this place for anyone looking for furniture, definitely would go here again!

I like the furniture, but it's pricy for what it is.

Too high

(Translated by Google) very good quality (Original) De muy buena calidad

Looking for a rocker recliner. Didn't find one I liked

(Translated by Google) Very kind, helpful, what I like the most is that they always give you options, (Original) Muy amables, serviciales lo que más me gusta esque siempre te dan opciones,

I'm not big on furniture stores just like dealerships. I don't like high pressure salespeople or them following you around. So, reading the reviews I saw that wasn't the case with this place. I stopped in and gave the place a chance. After about 5 minutes of wondering around Kurt, store manager, came and greeted me. Asked what I was looking for and lead me over to the chairs. I explained my budget and what I was looking for. He showed me a few chairs and they were all within my budget. Then showed me a nice chair under my budget due to a sale. I ended up buying this and an office chair. At no time did I feel pressured to buy anything and he was polite the entire time I was there. I have already recommended this place to a couple people I know. Will definitely be returning here for my future purchases!

I like that we were given space and not followed by a pushy salesman. We found exactly what we were looking for and got a very good price. Will be back.

My favorite furniture store, prices and service are great.

Very nice. Didn't buy anything, but strongly considering it. The sales people are very friendly and helpful. Not too pushy.

I want to commend the delivery personnel who brought my new dining table. Mike, Justin, Bailey and Valdez were absolutely the best. They were so kind and considerate. I was so pleased with how they treated me, my dog, my home and the new furniture. Buying furniture can sometimes be a challenging experience, but the process was smooth with the very patient sales person, Kayna, and culminated in a pleasant delivery experience. A BIG SHOUT OUT to some fantastic Ashley employees. You guys rock!

Good , helpful experience at store. Knew delivery would be delayed. Was told when to expect it. Hadn't heard anything, so stopped in one day and the lady was very rude, did not look up order but said she would have our salesperson call. Didn't hear from her, ( I thought she probably didn't get the message) so I called store and the person that answered was very helpful. Was called in a few days to schedule delivery. We made sure we were in town that day. Delivery came but was only partial. Tracking says it was delivered. Called store & delivery service. Now have to wait another day to even reschedule delivery for item they didn't bring. Very disappointed in delivery service. Hope furniture is worth it.

Terrible service, waited for 2 days all day for the delivery just to have to call them to find out why it wasn’t delivered. You’d think after spending money in their store you’d have enough courtesy to at least call the customer telling them it wouldn’t be delivered instead of the customer calling you. Extremely disappointed in the management of the platteville division. Oh and to add on to it all said it will be delivered on Monday which seems to not be the case another day down no furniture.

Sales member was very polite and I got exactly what I wanted, I did go with the zero percent interest plan they have now. The process was quick and smooth. Unfortunately, what I my purchase was back ordered. Only by two weeks, but looking forward to receive my new purchase.

Walked in to look at a Memory Foam that was on deal. Allowed myself to be upsold on something 2x the price which qualified it for the warranty. Sold! Go to pay and then Im told I have to buy a mattress protector $100 more to qualify for the warranty..What? How does that not come into the conversation when you inquire about the warranty? Well we can finance it for you...No I had a budget, I will take my business elsewhere. We walked out.

We had purchased here in the past and had fair experiences. Last time, no delivery was set up when we ordered, even though we paid for delivery. We ended up having to wait a decent amount of time after our furniture was ready due to this error. We went in recently to purchase a new couch and forgot to measure the one we went with (100% our error, we should have meausred.) We called to ask for the measurement and were told sure no problem. Got a call back stating that the measurement online was wrong and we were given one that was nearly 40 inches less than what the website said. Not trusting this, we went in again to measure ourselves only to discover that the size online was, in fact, correct. Not sure how someone can measure 40 inches too short. We decided to change the order and were told it would be at least 8 weeks for delivery. When discussing looking around, we were fairly rudely told we wouldn't find a better price or delivery elsewhere. We did, in fact, find a better price in Dubuque and have delivery within a week. Not sure if we will return or not unless it is out of sheer convenience.

Bought a mattress in a box today manager was very friendly we love our new mattress

Lori has been more than accommodating. Lori has gone above and beyond to try and get me a refund back from something I no longer wanted. They just got a new system, so it has taken longer than anticipated. However, she has shown me how serious she is about getting my refund and reaching out to multiple individuals trying to get it figured out. Even though it may be taking longer than anticipated, Lori has effectively communicated with me about the complications they are having. She has kept me in the loop with updates, cc’d me in on emails, and showed me how much she cares about her customers by staying on top of this. It has been frustrating not getting my refund right away, but this is out of her control and she has showed me that she is doing what she can to get it figured out. Lori has truly been amazing throughout this process.

I’m giving them three stars because I LOVE Ashley and their furniture. The team at this particular location just doesn’t know how to get information and ended up being talked down to by them. I didn’t feel respected at all by Lori or Kurt. Very disappointing experience considering all other experiences at multiple locations were nothing but spectacular and efficient. I would try to go to any other location but this one for your needs.

Bought a bedset , headboard and the most comfortable mattress ever, the staff let me make myself at home and lay on different types of mattresses till I found the one that was just right for me and it was delivered also I would definitely recommend Ashley home store and would go back

I strayed from here to buy from Wayfair and regretted it! I spent more money on a livingroom set AND the quality is dreadful! I still love the furniture I bought here in 2009 and it is holding up great. I won’t make that mistake again! I am so excited to be getting my new mattress and adjustable base next week. I had great service picking it out and setting up a great payment plan that is easy for me to afford. Thanks Ashley’s Furniture of Platteville! I love your store!

Go there for all my furniture and beds as needed

We had a very good experience shopping! Lori Gardner was very helpful and not pushy at all. She let us look around on our own and gave us space to look at other options and to discuss. We would definitely work with her again!

Our visit went great. The sales person was kind and knowledgeable about the product we were looking at. We purchased what we went to check out.

Very nice staff. Always helpful and can answer questions. They aren’t pushy about trying to sell you anything.

Nice selection of recliners.

We bought a bed here and our furniture here. Great customer service from kurt. He was very helpful and honest. Definitely shop there again

Helpful, knowledgeable, and friendly. Highly recommended Ashley to everyone looking for furniture or updates to their decor. February 2nd, 2020 - went to Platteville Ashley today, so much inventory on the floor it wss almost overwhelming. We were greeted right away and Jon helped us find a new living room set that met all our specifications. Quality craftsmanship, competitive pricing and talk about a friendly store and great customer care, Ashley is a perfect example of how to do things right! Can't wait for our new furniture!!

Kurt unlocked the door at 9 a.m. and we were his first two customers. Very nice man with a lot of knowledge about his products. We've shopped here before and really appreciate their friendliness and willingness to help. Got a GREAT deal on a new mattress and box spring along with two new recliners for the price of one! Thanks for making our shopping so easy Kurt. We enjoyed visiting with you too.

I agree

I bought a mattress from John about a year ago, and I had no idea about mattresses. So John in Platteville gave me all the information I needed and helped me pick out the right mattress for me. He was very kind and helpful the entire time I was there. I strongly recommend going here and seeing John to help you out. You won't be disappointed!

Very nice people fair prices

Awesome customer service Lori was great sales person to work with

Good selection of furniture on display of many different styles.

Had a power outage but still had great customer service!

Where are all the employees?!?!? I walked in the store and three employees looked at me with disgust because they judged me on my age. No hellos. No how may I help you. Just avoidance. I spent 15+ minutes walking around THE ENTIRE store trying to find a couch, an accent chair, coffee tables, end tables and decorative art. I actually did find a 3 piece table set I like but again, I. Could. Not. Find. An. Employee. To. Help. Me. In addition they have a birds nest in the ceiling above their bedroom section. If they can’t keep birds out it just tells you something about the quality of their store.

Very helpful staff, helped us find exactly what we wanted.

I purchased a queen bed and box spring, along with a full size couch and loveseat exactly a year ago.... when they arrived everything seemed great. A year later, I will say horrible quality. You live, you learn, never again will I buy Ashley Furniture!!!!

Kurt at Ashley is an amazing person. He was so respectful and show us an amazing deal!! Can't wait to get our new power sectional. Thank you Kurt!!

Purchased a stool around Thanksgiving and still waiting for it.

It was very good got a new bed was very pleased

I will continue to shop at Ashleys. The problem i had was solved in a very professional manner. Thank you Ashley's.

Very helpful but not overly so. Friendly and knowledgeable. Good experience. Now if the item I purchased proves its self, I'll be a happy camper.

Nice but way overpriced furniture.

Big selection. No pressure to buy.

The crew that works there is great!

Wonderful staff who is willing to help you in every way!

I was extremely impressed with Ashley Homestore. The year before I went to a well known fast chain bargain place for furniture. ANY ways here I am again this year furniture shopping. I was more impressed the prices here, with better quality and selection. I was greeted by Kurt V., he was very kind, informative, and I did not feel pressured at all. I would recommend this to all. Thank you Kurt and Ashley Homestore in Platteville for my new beautiful furniture!

Very pushy

Last summer (2017) I purchased a Mattress and headboard from Ashley Furniture! Best purchase ever for my new apartment. Then a few weeks later - I was diagnosed with brain cancer. I had to move back in with my parents to recover from surgery. I called Ashley and spoke with Brad Davis who arranged for that new bed to be picked up and returned. His heartfelt compassion was overwhelming!! Now that I have recovered - I am moving into another apartment and needed another bed! Without hesitation - I went to see Brad at Ashley!! He did not disappoint!! He is a true asset to Ashley!!

I had never went into a furniture store before, thinking they are just trying to make money - like dealerships. Well I needed a box spring for my daughters room asap. So my husband and I went to Ashley Furniture store last night, close to 8pm looking for a twin box spring only. Brad Davis had helped me find one at a really good price, and told me about all the other good furniture there is in the clearance area (for future reference). He didn't pressure me into any sales or anything, he was just a truly good honest salesman. Brad even went above and beyond! When we couldn't get the box spring to fit in my SUV, he got it to fit in his. He offered to follow us home, and it was lucky he lived in the same town. We couldn't have asked for a better person to help us out, and give us such a good 1st impression. Just because of Brad doing all of that for us, we will definitely be back to this store! We will make sure he is the one helping us out for any future purchases.

Staff very helpful. Tad especially!

I bought new furniture here and I had excellent service and choice's.

Expensive, but helpful

We worked with Hannah Rupp when we bought our new sectional and she did an amazing job. Would highly recommend working with her for your next furniture purchase! We love our new sectional!

I have shopped at Ashley's for furniture in multiple locations. This one has plenty of selection and even a back room if you're looking to score a deal. The sales people do not pounce on you, and will give you a chance to look. I have had a few simply just give me their business card. I appreciate that contact. The furniture is quality and depending on what you do with it, will last you a long time.

Great furniture at a great price! Hannah Rupp and her manager Brad Davis were very knowledge and easy to work with. They gave me the best deal right up front! Thanks again for all your help! I look forward to the next purchase!

We have bought furniture from here multiple times. Most recently we needed a recliner I could sleep in after surgery. The staff was wonderful at taking the time to show us options and get us exactly what we needed within the timeframe we were looking at. We would buy from here again.

Had great service with Tad and Brad. They help me browse for bar stools and coffee tables. Definitely talk with them!

We went there to look around, possibly find a mattress and the sales manager was like a creepy stalker dude, that wouldn't GO AWAY! So disappointing. Didn't buy anything and won't go back!

Excellent customer service by Tad Martin. We had as much time as we wanted to look and did not feel pressured at all.

Kurt is an excellent salesman! Incredibly polite and exceptional service. I would recommend everyone to come to your store in Platteville just to come and have Kurt wait on you.

We could not be happier with both our new furniture and our experience with Ashley. Lori went out of her way to make our furniture selection process great; she even carried pieces across the store for us so we could see certain items side by side! She was knowledgeable of the products, gave great recommendations, and was both friendly and professional. Delivery went very smoothly thanks to Ben and AJ, who were efficient, friendly, and set up all of our items exactly where we asked. The next time you're looking for furniture, I highly recommend Ashley Furnitute in Platteville.

Great service! Ben and AJ were here on time, set up our furniture and even helped us place it just where we wanted it. Very nice and helpful!

Lori did such a great job! She helped us find a great bed for college and made sure that it came in on time!

Tad Martin was our "furniture consultant" for our visit to Ashley Furniture in Platteville. We bought a very comfortable recliner armchair which we are very pleased with. Tad was incredibly helpful, super relaxed, and only fed us information when he felt absolutely necessary. He didn't push us at all or make us feel uncomfortable in any way. When we are buying furniture again, I will most definitely seek Tad again for his assistance. Ashley Furniture was also very nice. Impressed with all their products. The atmosphere was great too: beautiful in store design and decor. I will definitely go back to Ashley's when we need to buy again.

Our experience at Ashley Furniture Home Store was excellent! We weren't bombarded with sales people which we think is great, but when a salesperson did approach she was amazing; Lora Brown. She listened to what we were looking for and what was in our price range. She also was more than a salesperson; Lora is a grandmother of all boys so she took every opportunity to have a granddaughter for the day, our daughter started getting fussy so Lora held her and made her laugh while we looked around at many options. Thank you so much for helping us find our new living room set and our new dining room table! Tim, Melinda & Macie ♡

Kurt from Ashley Furniture in Platteville was very good to work with! He treated us well, and was knowledgeable about the mattresses.

AJ Bauer and Ben Murphy were very professional and arrived when they said they would. They did a great job!

My fiancé and I came in to purchase new furniture for the first time. The beginning of the process when I came in to pick out some options with Kanya was good, came back to purchase and Lori helped us, which was also good. We were told two weeks for delivery which turned into six and weren't contacted to update on the progress of our order. Then we weren't given an option on time frame for delivery so I had to take a day off of work for a delivery time between 10-1, right in the middle of the day. The delivery guys, Ben Murphy and AJ Bauer were kind, courteous and took their time to be careful with the furniture and my walls. All things considered, I like supporting a Wisconsin based company and would shop here again.

Lora provided outstanding service, taking as much time as we needed to answer our questions and did a great job making suggestions that we never would have thought of. We ended up buying a full living room sectional with 2 end tables and matching coffee table. We will definitely be going back when we start redecorating the kitchen and dining room.

Yesterday I worked with Lora Brown from Ashley Furniture of Platteville and I could not have been any more pleased with my experience!! I spent nearly 3 hours there picking out furniture and she was very patient and helpful. At no point in time was she ever pushy or demanding like some sales people can be. I was very picky with what I was looking for and she was extremely helpful the entire way!! I left with a few pieces of furniture that I am in love with!! I would HIGHLY recommend asking for LORA BROWN when shopping at Ashely in Platteville, WI.

I worked with Tad in Platteville and he helped me get a sweet couch

We bought a sectional couch here from Lori Gardner. She was very helpful and informative. Would definitely come back here again for any future purchases.

Great customer service we had Tad Martin and he was very helpful! Thanks Tad and Ashley!

The Platteville delivery crew was awesome! They were on time (even early), helped us to move our old couch downstairs, set up the new couch, and taught us how to stage the cushions. Thanks Joe Walker and Ben Murphy for awesome service!

Lori Gardner did a wonderful job on helping us find what we were looking for to furnish our home, and we will be back to look at more stuff for our house. Thank you Lori!

Lora was very helpful with helping us pick out our new bedroom furniture and mattress. She gave a great deal, and even added an additional 20% off the already reduced price! I will definitely be a repeat customer.

My delivery crew was AWESOME!!! Ben and AJ did an outstanding job and I love my furniture!!

Kurt was amazing to work with! Great selection and prices to match!

Kurt volkman waited on us . He was very polite very explanatory about the product we were looking for! He definitely is a people person and Ashley Furniture store is lucky to have him. It was an enjoyable experience!

Workers there are excellent, they don't pressure you into buying anything if you don't want it. They shown you everything that you are interested in so you know all of your options. Kurt Volkman is the man to go to for your questions or anything else you need.

My husband and I went to the Platteville store to look for items for our new home. We have visited the stores in both Dubuque and Prairie du Chien and never purchased a thing. They weren't as inviting or welcoming there. We were very pleased with the way the store in Platteville looked and the customer service was spot on! We enjoyed working with Lori. She is very friendly and great at her job. There was no pressure to buy just friendly service if we needed help. We were allowed to browse on our own and showed a few suggestions after asking some questions. We ended up ordering furniture, a bed and a rug for 3rooms...to be delivered in a few months when the house is ready. The whole staff has a great sense of humor, are very easy going and are very knowledgeable in what they do. I would definitely recommend this store to all who need anything for their home.

I had a wonderful experience at Ashley Furniture in Platteville. Lori was able to get me a great deal on the couch and recliner I bought! She was extremely helpful and kind! I did not own any furniture before purchasing the couch and recliner and she knew I was sitting on my floor & knowing that it would be a couple weeks before they were in she even offered to let me use one of her personal bean bag chairs! I didn't take her up on this offer, but thought it was extremely nice of her. She went above and beyond for me and will definitely come back to her in the future when I need to purchase more furniture!!

Great Delivery Service from AJ Bauer & Ben Murphy!! Great timing. Polite. Helpful! Thank You AJ & Ben!!

Kurt Volkmann was a tremendous help to us. We came in and weren't sure what we wanted and he was able to explain each option very well. Would recommend him to anyone.

I had a great experience picking out my new furniture. Kanya was a great help in finding a set that fit my needs in my price range. Her knowledge of furniture is only surpassed by her knowledge of Game of Thrones. If you're looking for comfortable furniture and want to talk to someone about Game of Thrones, go see Kanya at the Ashley Home Store in Platteville. You'll be glad you did!

Lori was amazing and so helpful ! She was attentive to our needs and more importantly our budget when helping us to choose a bedroom collection. We got a great deal and a friendly helper to get us what we needed !

Lori was great!! She helped us find what we needed and was very knowledgeable. We were looking for queen bed headboard/footboard for our kids. She helped us find ones that weren't to fancy or older style and ones that were not to kidish since we are hoping to have these last for a while.

Joe Walker and Ben Murphy delivered our furniture on Tuesday 6/13/17. They arrived 5 minutes early and did a great job. They were kind, careful, and professional.

Lori, at the Platteville store helped us out with all of our needs. We purchased around $10000 worth of furniture through her. Highly recommended!!

I had a wonderful experience with Ashley Furniture. Brad, my sales rep was very knowledgeable and understood right away what I was looking for. Joe Walker and Ben Murphy, my delivery crew were very professional, thorough and courteous. What a wonderful experience.

the delivery of my furniture went as professional as could be hoped for! Ben Murphy and Joe Walker are an incredible asset to your company!

Best customer service ever on our delivery. God bless uwp alumni!

Great, we felt that our ideas were given attention, and that we were assisted with what was the best fit for our home.

We always find exactly what we are looking for and always very knowledgeable staff there to help with any questions we might have!

We had the opportunity to work with Kurt tonight and we had a great experience! We ordered a sofa and the process was quick and easy! We will definitely be back when we need more furniture in the future!

Very professional, very easy to work with. Delivery crew arrived when promised and very helpful. Highly recommended.

Ten stars for Kurt Volkmann. Great service not pushy. Very informative and accommodating. I will be back, and will ask for Kurt. Thanks man!!!

My daughter and I went to the Platteville,WI store to look at dressers. We were greeted by a salesman named Brad. He showed us all of the dressers that were available.We appreciated that he then gave us some time to discuss our options. He was not a pushy salesman at all. The whole experience was great and we will be customers in the future as well! We did select a dresser we wanted and were given the option to get financing there. The application for financing was short and painless. We would like to thank Brad for the great experience.

Brad was very helpful, honest, and friendly. Helped us find a matress for our little girl.

Had a very pleasant time going to this store. With it being my first time buying any furniture in my life my salesman Brad Davis made the process very easy. He was very knowledgeable about all the products he showed me. And he was able to find what i was looking for in my price range. Over all I am very pleased with my experience at Ashley's furniture store in plattville wi and I highly recommend going going there. I know that I will be going there for any of my furniture needs in the future.

It was great!!! All the staff there are so accommodating and respectful. Lori was fantastic!

I worked with Kurt Volkmann in Platteville. I found him to be knowledgeable, polite and informative. I did not find him t be pushing for a sale but interested in how he could help. Overall the experience was relatively painless and almost enjoyable.

My wife and I went in to Ashley Furniture Store just looking for some ideas. After browsing for a bit, we were greeted by a wonderful salesman by the name of Brad Davis. Brad was very helpful, and extremely patient with us. Not once did we ever feel pressured to purchase anything. Brad was more than willing to walk from one end of the store to the other to show us different options. Very willing to answer any questions, and very knowledgeable about the furniture. Brad is very personable and fun!! And he does a great "Bat dad" impersonation!! We have received our furniture and love it!! Thank you Brad and Ashley's!!

Lori was great!

I had a great experience at Ashley Furniture! Lori was extremely helpful!!!

Absolutely great experience!! The manager was so helpful and understanding of my needs. Process was easy, everything I needed to know was explained fully, and I'm in love with the product! Would recommend this store to anyone and everyone. (:

The salesperson I worked with-Kurt, was very helpful and polite! It was a great experience and I got a very good deal! Thanks!

Lori was great to work with! The store is a beautiful place.

My husband and I were pleasantly surprised with the easy atmosphere and no pressure to purchase. We did however make a purchase and couldn't be more pleased with the help we received from Brad Davis. He is very knowledgeable and I would recommend visiting Ashley next time your thinking of a furniture/mattress purchase.

The prices are very reasonable. Kurt helped us out and answered any questions we had but also gave us a good amount of space. We purchased a couch and walked out feeling elated. Good experience!

Really helpful, no pushy sales, go there first Evan if you just want a replacement recliner

My husband and I stopped in to see if they had a replacement cord for our reclining couch. Kurt Volkmann went in the storage room and found a cord and was very generous. We had been pricing mattresses and Kurt explained they had a new showroom, so he took us there and we decided to purchase two with financing. During the paperwork process, my husband saw a bed set that stood out for our home. In the end, Kurt helped us with great pricing and financing. We can't wait to get our home looking as well as their showroom. LOL

Excellent experience! No pressure, honest explanations, and efficient processing of the transaction.

The experience and shopping at Platteville store was a 5 star. Kurt was very kind and knowledgeable about everything he was asked about the furniture. And thank you for the great service and savings.

Great experience at Ashley. Kurt Volkmann is wonderful to work with! We told him what we were looking for and he made the shopping easy!!

Lori Gardner helped us. She was very welcoming, helpful and patient. We came in with our 3 children, so we weren't the easiest to deal with, but she was very nice to us the whole time. Thank you so much Lori! Can't wait to get our new furniture!

Very pleasant experience! Kurt is a great, no pressure salesman!

We truly enjoyed our experience at Ashley Furniture; Lori G. was so helpful and very knowledgeable. Looking forward to going back and purchasing our living room. KB

Wonderful!!! I'd never been in an Ashley Store prior to my visit. I knew what I needed (mattress that feels like a big pillow/box spring and blue over stuffed chair) for my new home, didn't want to shop/wander the whole store. Brad knew his products and was able to show me just what I wanted in a short matter of time!!!! I will make this my go to store in the future!!! Thank you Brad for making it painless and fun (great person)!

We went to Platteville, Wis. & was just looking at beautiful furniture. Bill led me to a beautiful bedroom set and suggested that we get it. I told him we really didn't need a new bedroom set, but Bill won out and we purchased the set from Al who was very patient with us and helped us out. I "love" our new bedroom set. Our old set went up to the guest bedroom, and the set from that room went to Bill's grandson.who earned it, as he helped change all this furniture around. Thanks Al. Peggy S.

Lori was very nice and helpful!

Worst customer service in the game. We have been lied to repeatedly, pressured to buy damaged furniture rather than the full priced furniture we were looking at, and treated poorly over the phone when calling to ask about the status of our order. Will not shop here again.

Excellent service. Working with Associates such as Brad Davis has been a pleasure. He has constantly gone beyond expectation to find deals that can fit my budget, and has been able to surprise me with excellent merchandise that exceeds what I had originally planned to purchase. I furnished my apartment almost exclusively with Ashley Furniture, and make them my first choice when I am looking for new merchandise.

We purchased a bed in November. Our salesperson Kurt showed us all the different models and explained how they were constructed. We chose a bed and he assured us that if it didn't work out they had a 120 day comfort guarantee. Well about couple months later the bed wasn't what we were looking for. We went back and Kurt swapped it out for a different one no questions asked!! You will not find better customer service anywhere. Another thing their prices on beds were 10 to 15 percent cheaper than the Dubuque location. The same exact bed in Dubuque was $400.00 more. It's worth the extra drive to Platteville. Ask for Kurt or any of the helpful sales staff. You will NOT be disappointed!! Thanks again Kurt. I will be sending everyone I know to see you!

Kurt Volkmann was a very helpful sales manager and he made the tough process enjoyable. Being a first time buyer it was nice having someone to help answer my questions. Would recommend Kurt for anyone looking to purchase quality furniture.

We recently purchased a dining set from Al at Ashey Furniture and in June of this year, we purchased several other pieces from Brad. It really doesn't matter who you work with at Ashley, they are all terrific. Professional, informative, friendly and the best part- not pushy. We have had nothing but great service every time we go there. We will continue to buy from them in the future! Thank you!!

Lori Gardner at Ashley on Platteville was amazing

We had such a great experience here today!! Allen Wester greeted us right away and helped us on everything we needed! He was so great and answered all of our questions even our most difficult ones! We had no idea what we wanted for a mattress and he helped us find out exactly what was right for us. Thank you so much Allen!!!!!

We were helped by Kurt Volkmann, he was extremely knowledgeable about the product and very helpful. We actually had fun working with Kurt.

Brad Davis is an excellent salesperson! He made our shopping experience a 5 star experience! Will definitely be looking him up again!!!

We were very pleasantly surprised when we visited your New Store, here in Dubuque, IA., during the grand opening. We found exactly what we were looking for. We ended up purchasing a new Dining room table/with 6 chairs, a matching serving buffet, an oval coffee-table, all in the CORALAYNE, and a LEMOORE FOG SOFA lines. Our salesperson Betty McAndrews very knowledgeable and helpful, the prices and quality were well worth this huge investment. We recommend this store and salesperson to any and all.

Kurt was wonderful to work with and very patient with us when we were coming to a decision on Black Friday. I would definitely recommend working with him to anyone.

Kanya helped me find exactly what I was looking for and for a great price on Black Friday. She was very professional and attentive even though she had other customers waiting for her, I felt like her focus was on me.

Lori Gardner assisted us and provided great customer service. She was very attentive, helpful, and friendly. We've always received impeccable customer service at this store.

Always clean. Furniture is really expensive but clean. The place loos really nice and the staff is really helpful. I'd definitely visit another time.

I've been in the store a lot of times and Lori Gardner has been exceptional in explaining everything!

Kanya Etukudo is an exceptional and outstanding customer sales associate. Very impressed with her upbeat and positive attitude.

Kanya was very professional, personal, and patient. Answered all of our questions and helped us find the furniture and bed which best suited our needs. No pressure to buy more was greatly appreciated!

Lori Gardner was amazing as a young guy I had a hard time picking out a new table and she helped pick the perfect one!! I would recommend her too everyone!

We heard good things about Brad Davis and decided to talk to him about a mattress. Brad was exceptional and didn't try to sell us something we didn't need. There was no pressure. He listened to us, asked us questions and gave us suggestions based on what we told him. He was not afraid to take the time to explain differences between products and answer any questions we had. He has an impressive knowledge of the products and a very professional demeanor...a definite asset to the company.

Lori was great to work with! She helped us with an on-line piece as well. The delivery guys were very courteous and professional...thanks, Ashley...we will definitely recommend to friends!

I have a hard time making decisions and LOVE working with Lori because she asks questions to help determine the best fit for my needs. She cares about you and making sure you're completely satisfied! Ashley has an amazing selection that is constantly changing so you won't have the same thing as everyone else :)

Lori was a huge help!!!

Excellent customer service! Very knowledgeable staff with no high pressure sales!

Lori, approached me very kindly, told me the specials and let me look. No pressure like a car sales. After I looked and found the things I wanted. Lori, offered other products. very happy with service there. I will be shopping @ Ashley furniture again.

ABSOLUTELY TERRIBLE! DO NOT BUY FROM HERE!!! We bought a complete set, couch, loveseat and recliner from them in November of 2014, had it delivered in December of 2014. The items were nothing like we had looked at in the store. The cushions weren't very firm and after a few months, were pretty much non existent. My parents had to sit on blankets in order to be able to get up from the furniture. We called and had the cushions replaced under the warranty. These cushions were replaced in December of 2015 and within a few months the same problem happened. We called and they said that it was no longer under warranty and we would have to pay to have them fixed. My husband wrote an email to them and they did have their service guy come and take a look at them to see what parts were needed. He even said to my daughter "I think I have been here before." She told him that he had just been here the end of the year to replace the cushions. He told her how ridiculous it was the shape they were in since that time. Today we get a call and they told us the cushions that we need to order, the price to have them replaced and how much their rate is for labor! Are you kidding me??? They are not going to replace these without charging us, this is an ongoing problem that has never been resolved! Their customer service sucks! I have had to call them numerous times without getting a return call back. Spend your hard earned money at another company that truly appreciates your business and will work with you to resolve the problem, should one arise. I will NEVER EVER STEP IN ASHLEY FURNITURE AGAIN!

This place is awful. We ordered a bed from them. 1st off, the charged us and then 2 weeks later said they needed to charge us again because they forgot to put the payment in which messed up our finances and they did nothing to mend the situation for us. Then when we received the bed the footboard was broken, so they said they would replace it 2 weeks later and after the two weeks they called and said the replacement was broken as well and that it would be another two weeks until we could get a new one. The people at the store were constantly rude and did absolutely nothing to help us except saying "it's not our fault". I will never purchase anything from there again and highly discourage others to give them business.

We bought a dining room table here along with another items. It was a discontinued item marked down. We arranged for pick up due to us wanting ASAP and saving the $55 delivery fee. Thought we could make it a trip worthwhile and do other shopping in town considering it was an hour one way to there. Due to a recent major surgery I requested and was told staff would load my truck if I was there by 3:30. I was and upon them loading it I was assured all items was inspected. When the table was unloaded into our home it was discovered that clearly a fork lift had damaged the table. Clearly meaning the two tines on a fork lift put two holes into the box. Upon opening the box the table was broken and unusable. When I called the store about replacement of table I was connected to the store manager. Who was extremely rude, did not understand the meaning of customer service, and unwilling to work with us to correct the problem. His continuous statement was “ since you got the table at a discounted price, you should return the table for another and eat the extra time and fuel due to the second trip to the store.” To me this would be the same as buying a new vehicle at sale price and with rebates only to blow the motor up on the way home because the company forgot to put the oil in. But because of the money saved when buying it, you should purchase a new motor and be happy about it??? This along with many other rude and unprofessional statements made by the store manager. We remained calm and professional in our conversation with this representative of Ashley furniture. The end result was us returning the table at our cost and time. We was offered a $50 gift card for Ashley Furniture upon our return. My opinion about the $50 card was so we would have to spend MORE money at this store to use the card. More of my money in their pocket. Not going to happen. I can’t say enough how disappointed we are with this store and the management running it. I assumed because it was a furniture store that only sold furniture, then the product and service world be specific and above stores such as Wal Mart, Menards, ect. who sell more than just furniture. Make one customer happy and he tells 2 others, make one customer unhappy and he will tell 100, I’m shooting for at least 200!