Ashley Store Plover, WI (Stockton)

Derek was awesome. So friendly!

Derek and Marcus were knowledgeable careful nice and helpful. They did a great job

Liked our experience shopping buying and delivering from here. Derek and Marcus arrived on time and the set up was fantastic.

Derek and Marcus did great

Derrick and Marcus were great! Super fast, careful, and friendly.

Darrick and Markus delivered our table and chair and set up . They were very polite and did a great job . Thank you

Marcus and Myron arrived promptly. They were friendly and personable. I live on the 2nd floor and am a service connected disabled veteran (they knew NOTHING about the last part). I didn't even have to ask them to carry it upstairs for me because they offered to before I could even ask. Their act of kindness was a huge deal for me. And these 2 men should be recognized for going above and beyond expectations. Thank you both for making my day.

Delivery driver Alex was able to come in and get the couch setup in ~15 minutes. Offered opinion on couch layout for awkward room; very happy with service

They were so kind and helpful.

Derek and Marcus were awesome 👍

Derek and Marcus did an excellent job delivering my couch!

Derek and Marcus, Were amazing delivery men, respectful, kinda, and quick!

Derek & Marcus delivered my new dryer today and they provided incredible customer service! They were professional, courteous & extremely respectful! They had the old dryer removed and the new one installed in no time! They are certainly an asset to your company!

I stopped there to ask for baby furniture since I like the brand and I bought stuff from there in the past. The lady that’s standing at the entrance was rude to my mother since the begging, had an attitude when my mom talked to her and when we asked about baby’s furniture she said they don’t sell that stuff there and she said we should go to Walmart… really? We stop at a furniture store and instead of offering us help she says we should go to Walmart? I am sorry she thinks being rude to someone based on their skin color or accent makes her superior. Definitely not going back there or giving them my business again

Derick, Cameron, and Marcus delivered my fridge and did a great job. Very cautious when bringing it into the house in tight spaces and careful about not scratching the hardwood floors.

Cameron and Marcus were very polite, personable and quick! Had a good experience working with this company.

Marcus and Walker did a great job! In and out. 2 motivated individuals for sure. Very appreciated!

Both Derek and Marcus were professionals. The delivery and installation of the refrigerator was fantastic. They even had a waterline available on the truck to help us make use of all of the features on our new refrigerator. Thank you.

Derek and marcus did amazing! So nice and did a great job

Derek and Marcus were very courteous and mindful of keeping our floors and working areas neat and clean.Set up was fast and very professional.They are a great asset to the company !Thanks

Derrick and Marcus were courteous and efficient. Could not ask for anything more! Thank you.

Love you ashley…why won’t you call me back?

Marcus and Walker did a fantastic job delivering my new furniture! Very happy with the whole experience. Thank you so much!

Marcus and Derrick delivered our love seat and recliner this morning. Perfectly flawless delivery. They both were very efficient, friendly and helpful. Appreciate the great delivery! Thank you!!

Derek and Marcus were consummate professionals. Great work.

Great delivery guys Derrick and Marcus very friendly and helpful

Marcus & Jeff were extremely professional and protective of the washer and dryer. They had great personalities and greeted me with huge smiles. They were extremely detail oriented in everything they did. Great job guys. Appreciate you!

Great service from the guys at Ashley furniture store fast with no hassle. Thank you!

Excellent service from Marcus & Charles

Marcus and Charles were fantastic! They were fast and friendly

Marcus and Charles were prompt to arrive. They were very polite and professional, and answered all of my questions. They set everything up for us and did a great job. A+ service, would highly recommend!!!

Excellent service, thank you!

Marcus and Tom did a great job on our mattress and base delivery today! They were friendly, informative, and thorough. Employees like these two are just one more reason that we will continue to use Ashley Furniture for years to come. Keep up the great work!

Marcus and Myron were awesome with our delivery of our refrigerator and very nice

This posting is for the delivery. Exceptional delivery by Derek and his partner. Wish I could say the same for our store experience..

Derek and Marcus delivered our appliances today and were super friendly and helpful. I highly recommend this team to install your appliances. They did and awesome job.

Derrick and Marcus were very great, ahead of time, very quick

The delivery and installation of our refrigerator was efficient and completed in a timely manner. The workers were pleasant and helpful and answered all our questions. We are so pleased and satisfied. Thanks!

Allison was very professional, helpful and polite Thank you for the help with FCP Mike

Derrick, Marcus and Travis were awesome, thank you so much for your help!

Derek Marcus Travis were amazing super fast super nice! They did an amazing job!!

Derrick and Marcus did a great job! Professional very friendly!

Derek and Marcus were absolutely phenomenal. I highly recommend getting your appliances from these guys! A pleasure to have in our home, thank you so much!

Marcus and Derek were very helpful and friendly. The delivery went very well.

Derek and Marcus were great!

My delivery guys, Derek and Marcus were extremely professional and courteous and much appreciated. I will definitely be shopping the Plover Ashley store for future furniture purchases. Shari Kertis- my sales rep was amazing assisting me with my purchase as well. I found her to be extremely knowledgeable of all their products and extremely patient as I am not always easy to please-Thank you for your assistance and expertise in assisting me with picking out the perfect couch for my taste and needs!

Marcus and Derek did a great job installing our washer and dryer.

Dereck and Marcus installed our new stove today. They were both very courteous and professional. They informed me about everything I needed to know so I didn’t ruin anything when I use it due to the very cold weather. They did an excellent job.

Luke and Adam delivered an LG range to us today. Adam found my gas line shut-off valve in the basement as I never knew where it was. These men are professional, helpful, and courteous. I was completely satisfied with their installation of the range.

Was Amazed with the expert service provided by Chris Henfer in selecting a chair lift. He was so knowledgeable, empathetic, and an expert!

Derrek marcus were top notch everything was great

Derek and his coworker were very polite, pleasant, knowledgeable and efficient when delivering our washer and dryer set. Good job.

Derrick and Marcus did a great job

Derrek and Marcus helped me bring in my furniture, just to be nice what I paid for didn’t call for them bringing it in the home but they did. Very great service from these guys

We had Derek and Marcus deliver our new furniture! It was a great experience, great guys !

My delivery guys Derek and Marcus were wonderful . They were professional and efficient! They made a hard job look easy and were very courteous!! Thank you

We have been shopping here for over 20 years. This was the first time we had purchased a piece of furniture that was a floor model. We looked it over before buying it. Little did we know that underneath the oversized reclining leather chair was broken. We called the store on a couple occasions to see if the issue could be fixed. The service department declined any rectifying of the issue because there was no warranty and what purchase off their sales floor. Again the chair was broken. Furthermore, it is broken and someone(manufacturer or the store) tried to fix it and put it out on the floor to sell. It should have been thrown away. It's like buying a car from a dealership that is a lemon. Never again will be buy anything from this store. I mean come on, who does that to their customers knowing the wood frame of chair was broke? We shouldn't have had to flip the chair over to make sure the chair was not broken. The store should have made a sign as to why it was being sold as a clearanced item. How disappointing.

Alan and David were fantastic! They were so professional, friendly, and efficient. Within a few hours they had everything set up and ready to go. I would give them 100 stars if I could. The whole experience from the showroom to delivery was seamless. I will seek Lisa out for future furniture purchases. She was so helpful!

I had a really disappointing experience with this company. The customer service was terrible! I purchased a recliner, and it started making a loud popping noise right away. When I contacted them about it, they claimed it was “normal,” which is absolutely not true. It’s clear they don’t stand behind their products. On top of that, the salesperson was incredibly rude. Instead of providing assistance, they actually pressured us into making a purchase with comments like, “So, are we going to do this or what?” It was a very unpleasant experience, and I won’t be returning or recommending this place to anyone.

I would give them zero stars if I could. Don't go to Ashley. We had bought a washer and dryer from them and it was junk kept snagging our clothes after 4 months of fighting with them and sending two techs out they finally gave us a new one.... Then we thought ok fine they finally did there part and maybe it was a one off... so we bought new furniture from them and the chair came with this popping noise and they refuse to fix it! I've sent videos and called and they said that's a "normal" noise.... If this is normal I'd hate to see bad.... I promise you their customer service is horrendous. Ps the chair in the store doesn't make that noise.

Derek and Marcus did excellent job today

Al and David were very professional and quick! Great set up and service. Super pleasant attitudes, which is hard to come by!

Derek and Marcus were awesome. Very polite and I didn't even have to ask them to take their shoes off.

Alan and Dave did great

Derek and Marcus were quick, efficient, and very friendly!

Allan and David crushed our home delivery and transformed our living room.

Quick, easy, accommodating. Thanks!!

Good delivery experience. Sorry forgot their first names already. lol. Nice guys. Considerate.

Derek and Marcus were awesome in delivery of our furniture as well as the first team on the 7th. Personable, careful, and prompt! Thank you! Restored our faith in F & A Mart! Tell Bill Fonti!

Derek and Marcus were great! Thank you!

Derek & Marcus Awesome delivery & install 👍 Super Professional Team !!! Everything is Perfect 👍 & on time, Great Communication, & explained everthing Clearly. Making sure any & all Our questions were answered. Furnature and Appliance Mart is worth every penny !!! Thank You so Very Much !!!

Derek and Marcus did a wonderful job of setting up my sofa, loveseat and recliner. Very polite and wiped their feet on every entry! So happy with my furniture.

Alan and David provided quick and courteous delivery!

Alan and David were so efficient! They got everything up to our apartment with ease. Great delivery:)

I had the opportunity to have Al and Dave come over and assemble our bedroom set. Number 1, these guys were extremely courteous and extremely efficient in the task they had. They showed me the progress and kept me posted to the status. Anytime we discussed things they were cheerful and able to help. Thumbs up to Al and Dave!

Al and Casi did a great job delivering my new sectional and bedroom furniture. Delivery information and tracking on the day of was great!

Guys were super nice, and fast. Very happy with the delivery/install.

Al and Dave did an awesome job delivering my sectional. It was a very tight space going downstairs, however they were able to make it happen! Great job fellas.

Alan and Casi were fabulous! Great Service!

Al and Casi did a great job delivering and setting up my couch and chairs. Super friendly and quick!

Alan and David did a great job without damaging or bumping anything in the house. Great job guys!!

I ordered a new dining room and bedroom set. The delivery guys Derek and Marcus were very professional and friendly. They took the time to assemble and inspect each piece of furniture. I couldn't be happier. Would highly recommend

Alan and David came in during nap time and set up a bunk bed as quiet as mice! They were professional and kind! Thank you!

Derek & Marcus delivered my furniture today. They were absolutely wonderful, making sure I understood someone would contact me about a small issue outside their control. They cleaned up any debris from packing and apologized repeatively for any water spots from the snow outside. If every delivery service could be this great, no one would ever complain! Thank you!!

Derrick and Marcus slayed so hard, fast, efficient and very nice and professional. Laughed at the right parts at the conversation we were having around them.10/10 my guys keep slaying queenssss

Derek and Marcus were awesome...got a mattress in up a tight fitting staircase

Derek and Marcus were friendly, professional and efficient. We really appreciated their hard work!

Derrick and Marcus were amazing, they were polite, friendly, and very efficient. We are extremely satisfied with our delivery.

My spouse and I had a great experience buying a couch from this store. Lisa was a doll in store. She was very attentive and prompt, as we picked our dream couch. There were some delivery delays, as we chose a couch on sale near Christmas time, it was to be expected. When it finally arrived, our delivery team, Derek and Marcus were the absolute best. They worked very quickly and maintained cheery attitudes despite it being 7AM and our apartment being on the second floor. Thanks so much guys!

Jeff and Luke delivered my stove. Very good service.

Al and David!!! Amazing service from delivery to the interaction with the boys. I had some pretty tight spaces and they got my loveseat no problem!! Thank you so much Happy Holidays

Alan and David did a fantastic job and really showed they cared. It is nice to see people wanting to help. Thank you both!

Derek and Marus were very professional.

Derick and Marcus were amazing! They were very professional and fast with delivery and set up.

Just had a delivery from Ashley furniture in Plover, WI. Jeff and Myron were great.

Jeff and Myron delivered my fridge today. Absolute professionals and courteous. Would highly recommend this store as well. The salesman know what they are talking about and can help you narrow down what you are looking for. Huge selection!!

Derek and Marcus quickly assembled our new sofa and loveseat recliners. Gave us suggestions on power options and were out the door quickly.

My husband and I were looking for a few new pieces of furniture to refresh a couple rooms and came to Ashley furniture after going to a few other local places.. Mike greeted us immediately and assisted us in finding exactly what we needed and it was instock so we were able to get it immediately from the distribution center.. he gave them a call ahead of time so they could pull it which saved us some time. The other pieces we wanted we needed to measure just one more time to make sure they would fit.. He was able to take payment over the phone and again was able to get it instock from the distribution center.. I texted Mike again on day 3 .. please note.. he was off that day but STILL responded immediately as we wanted to buy another piece from the same family of furniture styles and that piece was also in!! YAY!! So he got Denise at the store to write up the paperwork and we went back to complete the transaction and Denise called the distribution center to have it pulled as we went to get that one as well. This was honestly a very positive experience. Mike and Denise are all pretty amazing and worked as a team for us to get this furniture.. we absolutely love the new look we have in our rooms and very nice quality .. and we have Mike and Denise to thank at Ashley Furniture in Plover WI. Mike also threw in a free Memory Foam pillow ..we didn’t even know that til we picked up the first piece of furniture.. little did he know my husband needed a new pillow .. lol.. and he likes that too. Highly recommend Ashley Furniture in Plover.. ask for Mike or Denise .. they will take care of you!!

My mom always talked up a storm about how amazing Ashley Homestore was. I needed to purchase my first bed set and my experience was absolutely amazing here. I highly recommend requesting Patti Urban to help with your selection. I have never seen such amazing customer service. I hope all the employees are as great as Patti. This store has instilled generational loyalty and I look forward to my future purchase here.

Beautiful furniture and friendly staff!

My lift chair has been down for 5 weeks. I bought the extended warranty. I have been waiting for a part to fix it, they tell me another 4 weeks or more. These are high wear items on chairs that they sell dozens a day. I cannot get a answer that I like or believe. Hell, I am made of 💰 to 🔥 Maybe I should just buy another one but this is my 4th lift chair nightmare. Maybe I should have bought the Chinese one. This USA furniture is trying my patience.

Looking for a new recliner. Great deal in clearance, no hassle repair policy, no hassle sales. Great financing on card!

Absolutely abysmal on ALL ends!! My grandma bought an extended warranty and now that we need it they denied the claim, stating that “regular wear are tear isn’t covered” when the bar on the table is literally broken and the chairs are falling apart, and even though we were instructed to send pictures of everything that needed repair, the “customer service representative”(I put this in quotes because he literally could not care less about our problem, his tone was one of just wishing we were off his phone, and he didn’t offer a single word of help) stated that it’s for a “single incident” and when asked if we could submit a new claim with only one thing, he told us we aren’t allowed to start a new claim with the same issues. ???? Make it make sense. Trash company, trash customer service, trash quality furniture. You’d be better off getting something from the Goodwill. Buyer beware.

I am very happy with our experience with Ashley Furniture of Plover from the shopping to the delivery. The sales rep, Mike, was great.. he wasn't pushy and he didn't hover over us as we went back and forth between two different couches for probably close to an hour! The couch was delivered 4 days later and the delivery guys were very nice and polite. Once they got the couch in it was realized one of the power boxes was missing to make the couch work. Instead of making us drive to plover to get the missing piece a manager drove his own vehicle here about an hour later to deliver the missing piece and hooked it up himself! Thank you Ashley Furniture of Plover for making this purchase as stress free as it could be.

Waited 8 weeks for a product on backorder, then took off work to meet the crew delivering the product per delivery instructions. They literally dropped it off and ran without signatures or ringing the doorbell. Have French doors that would've literally required five more feet of movement, that I now need to coordinate to get inside my house. Extremely poor service and poor customer experience.

We purchased a high end Kitchen Aid refrigerator 3 years ago. It has been nothing but a problem and Ashley does not stand by their products. We have had it serviced at least 6 times this year. The technician shows up, is unable to fix anything, orders the parts, shows back up with the wrong parts, comes back to fix it and it breaks down the next day. It is an absolute nightmare. They are a HUGE pain to deal with. No one will take responsibility for the problem and the same problems keep happening. They are totally deflecting the fact the refrigerator is a lemon. Don't expect them to go the extra mile for you. Also don't expect anyone at the store to help you either! They will tell you to call a number which will eventually get you to a person who could care less. I HIGHLY suggest you not buy ANY appliances from Ashley. We have had the same problems with our dryer. Go any where else!

Sherri was awesome and found me exactly what I needed!

My boyfriend and I went in looking for a new couch for our living room and Sherry was great help! She informed us on everything we wanted to know, can’t wait to go back!

My boyfriend and I came in to take a look around and get a feel for furnishing our new house, and Chris greeted us and was extremely helpful!!! Great customer service and great selections all across the board. 😊

We had Mike helping us out to choose the correct mattress. He wasn't pushy at all, gave us plenty of time on our own to check out the mattresses and checked in to make sure we didn't have any questions. We ended up purchasing a more expensive mattress than what we had expected, but by no pressure from Mike. I honestly was dreading it, but it was a great experience! Thank you Mike!

Jared was an excellent salesperson. I found what I liked on line. He took me to it.he was knowledgeable. Price was very good. He arranged delivery

Love the variety of furniture and our sales gal Lisa Zdroik is the best! Appreciated her full attention.

If I could give them a zero star I would. The Furniture and Appliance Mart/Ashley home store in Plover Wisconsin. Horrible! Horrible place. We bought an expensive couch. It was bad from day 1. They will do nothing about. Unresponsive sales person and non-existent customer service. Still dealing with the couch issues 3 months later. Even the service techs don’t know what tod with it.

Went in to Plover location to get a mattress, salesman, Mike, was very friendly and listened to what I needed/ wanted, found 2 that were close and tried them out and selected one, he also told me about an in store coupon that I hadn’t noticed so I saved some money on the purchase, very happy with the experience

Lisa at the Plover store is the Best!! She always remembers me. Have bought a bunch of furniture always great customer service!!! Will always go back if I need more furniture and will definitely ask for Lisa!!!

Mike Peckman I’d an amazing sales person. He took the time to look thru items to make sure I got exactly what I needed. Great experience!!!

We needed to stop in and get a new mattress for our camper on the way to our campsite. We were in and out within 15 minutes and the pickup was ready when we drove over. Every person we worked with was polite, kind and friendly. Will definitely be back again and again.

Horrible protection plan. After 4 years of paying for their protection plan we had a claim to which they denied claiming extensive cat scratches. I don't own a cat and the only pin holes are covered under warranty from when my wife used to smoke. DO NOT BUY FROM THEM!!!!

See Shari. Accommodating and knowledgeable.

We came in to look at furniture for our first home. So we were pretty excited to look around. Once we made some decisions the woman I can't remember her name maybe Debbie or pattie ?? She was incredibly rude. I found a price match online to which then she started saying there's bills and electricity and that "kids" ordering online tend to get bad products, scammed, etc. I said to her "ma'am 300 $ is 300$" and that was about the difference of the couch we found for the price Match. We will not ever go back because I was warned about ashley prior to even going in there. As a customer I don't really care about the bills...I understand it but to call us a kid and be belittling is horrible customer service. We went to slumberland and received excellent discounts and everything we would have got here would have been 700 dollars more!!! Maybe not every sales person is like this but I know several people unhappy with the service as well. Won't be coming back.

The delivery service was top notch! The two men that delivered and set up the 12 pieces of home furnishings in my home were so polite and took the time to set the rooms up just the way we wanted. I even fed them lunch before they left! The whole experience was great! It will be shared with all my friends! Thank you

I went in looking for a sectional. I have not had the best experience in the past at F and A/Ashley. I pin my entrance, Alejandro Introduced himself and helped point me in the right direction, based on my requirements. He checked in with me on an acceptable rate, being sure not to push me for a sale or cause any unwanted pressure. Alejandro‘s main goal was to help me make an educated decision. He was informative, helpful, extremely kind, and knew how to interact without causing pressure. I ended up leaving without purchasing anything, informing Alejandro I wanted to measure my space. He was very understanding and wished me a good day without implying I should return to purchase. I came back the next day, went straight to Alejandro, and purchased a sectional. When I am looking to add furniture to my home in the future, Alejandro will be the only salesman I work with.

We drove an hour to go looking at living room furniture. We visited several stores before HOM furniture store. I cannot say enough good things. It was like how service use to be. Mike Buemi was truly interested in what we wanted it for. We told him bad back bulging discs and he took us to several options explaining everything he was so knowledgeable. He took alot of time with us. We purchased the furniture that day. We are totally happy the furniture fits us perfectly. We still talk about how long it’s been to get service like that and such a large selection. We will purchase all our furniture there.

The salespeople are efficient and courteous. But the delivery service is a mess. The time window for delivery is all day. So you have to wait all day for them to show up at any time. When questioned, there is no logical explanation, sympathy or apology.

Adam always does a great job. I respect his suggestions and trust him completely.

I worked with Sherrie. She’s was very knowledgeable , not pushy and easy to talk to. Furniture and Appliance Mart has a great selection. I had a budget and easily stayed within it. I’ll be back. 😊

I love this store!! We went in looking for a recliner. We were greeted by Denise with a smile. Told her what we were looking for, she helped us so much!! We ended up getting a recliner n 2 end tables. Went back a week later to get the couch that matched the recliner. Everyone is so friendly n helpful. They have a great selection of furniture n appliances. The prices are great!! The store is set up just beautifully!! I would recommend it to all my family n friends!!

Chris was great with our furniture purchase.

We worked with Mike. He didn't hover over us like most salespeople do. Answered our questions, then came back every 10 minutes or so to see if we had any more questions.

Sherri was great to work with and was super patient with us! We went to all the furniture store in the area and Ashley by far had the best selection and easiest shopping experience. We can’t wait for our new couch to arrive!

Our experience at this store was very good, the store itself was clean and organized nicely, it was easy to find the pieces we were looking for. The deals they were having and prices were good. The one thing that I really want to speak on is the children’s area. What a genius idea, it had toys and a movie playing and it kept our kids entertained and really gave us the opportunity to look at the furniture we were purchasing! I am happy with our purchases and can’t wait to have them in our home!

No hassle, great salespeople and love the product!

Lisa was wonderful sales person. Large selection of furniture. Sticker shock as to prices.

The service/repair team is horrible. My washer, still under warranty, has been broke since October 6th. They lack communication. The excuse I keep getting is they are having a hard time getting parts. I think after waiting 10 weeks they should just replace the washer. DONT BUY FROM ASHLEY FURNITURE

Mike Sopa is a legend in the business. If you need furniture, call this man. If Bill or Vinnie Fonti are reading this, give Mike a raise, he’s worth his weight in gold!

We purchased a sofa set and Pat, our salesman, was very nice. He introduced himself to us but left us to shop and didn’t bother us until we waive him over. The process went smoothly and he advised us on the options and did not push anything we may not wanted or didn’t make us have to make decisions on the spot….like the warranty.

Trisha was great. Others at the desk were also.

Very friendly staff decent prices good selection. Overall a good place to shop fore home furnishings.

Chris was extremely knowledgeable on mattresses and wasn’t pushy at all. Truly a great experience!

Bought a sectional 2 years ago. The seem ripped at the cording, a cushion collapsed and part of the fabric split. After weeks of pictures requested by their protection plan we were denied. Said they only cover pet stains and structure failure. Despite the coverage description clearly covering rips. Had the store look into it and they came back with " Normal wear and tear" so if you buy a sectional expect the quality of Ashley furniture's fabric to split and the cushions to collapse after 2 years of normal wear and tear. Don't invest in the protection plan because they will deem the claim normal wear and tear or whatever story covers their........ responsibility.

They had a thorough knowledge of products and searched for any and all relates.

If you're going to buy from these people I would suggest you think twice. The staff are friendly but when it comes to brass tacks that's not what matters. We ordered a couch and it took forever to arrive which some will argue is supply chain issues, but their warehouse stock suggests otherwise. The part that is earning them this review, however, is that the staff will blatantly lie to you if you buy a piece with one of their wells fargo loans. They'll tell you its a 0% interest loan for the life of the loan, which is a lie because it's actually 0% for 18 months and then it's 20% interest. Whether it is an intentional lie to make sales or an accident, the sales people should be educated on the actual terms of loans before they go roping people into something with the expectations of no interest (like we were told) and getting a far different experience. I would absolutely give you guys zero or even negative stars, but unfortunately google forces me to give you at least one. Educate your staff, and stop lying to people to make a dollar.

My experience was very nice they had just what I was looking for and more. Would definitely recommend Ashley’s for furniture needs.

Went in to look for a new mattress. Was lucky enough to work with Pat Keller. What a great salesperson. He had so much information on the right mattress. I will definitely recommend any one to deal with Pat he was great. Can't wait for our new bed to be delivered 😴.

Patti is absolutely amazing and was so helpful and you couldn’t ask for any better customer service. This place by far blew my mind from what I was expecting! Would definitely recommend to everyone I know!!

Furniture and Appliance Plover Wisconsin excellent quality store and staff.

Mike P. was very helpful & so friendly. He steered us in the right direction, without being pushy. We ended up buying an awesome sofa, 3 power recliners and a king bed. (We were going to wait on the bed, but the sale was so great, we couldn't pass it up!) It was a great experience & I highly recommend this store and Salesman Mike P.

They had the refrigerator we liked in stock and were very flexible on delivery date, and the salesperson was very detailed on everything

Denise Bachinski was very helpful and answered all of our questions. She let us look around freely and was there when we needed her.

When we first came in Denise greeted us and did some back and forth conversation with us as to what we were looking for. We gave the standard answer of "just browsing". She checked on us once while we were there - perfect as we did not want to be hovered over. When we found something we liked we asked to see her. She answered our questions and ran some numbers. We thanked her and asked her to save our information and left as we wanted to check elsewhere. Two days later we came back and asked for Denise. We told her we wanted the items we looked at. She had kept all of the information from our previous visit! Less than half an hour later we had all paperwork finished, and furniture ordered! Wow - talk about a NO STRESS situation! Thank you Denise for being so great!

Not even useful for firewood.

Always very helpful and a wide variety of items to choose from

Very friendly and helpful staff! They make the place feel like home. Loved my experience!

I had a great experience with Mike (brown haired)! He was so knowledgeable and really helped me score a great deal.

This is our second mattress purchase from Furniture and ApplianceMart. Both times we were taken great care of by Mike Sopa. He gave us all the information we needed to make the right selection for each purchase, the first for our guest room and the second as we transitioned our daughter from her toddler bed to a “big girl” bed. He was informative and helped us through the whole process. He attended to our needs and respected our price point. Everything was smooth, including delivery. We’d absolutely continue to work with him in the future.

Alejandro was great! I think it was his first day! Haha. He was very pleasant and explained things well. He is a keeper!!! Thanks for all your help man!

Very helpful and easy to work with.

We went in looking for a couch. Mike gave us the sales and deals going on and he let us walk around and look and try and figure out what we were looking for. He checked in on us a couple times. And we found the one we wanted he gave us info about the one we liked the best and then told us about the protection. Mike was absolutely great he was friendly and knowledgeable! We got our couch ordered with him. Can't wait for it to arrive.

I changed billing address after I ordered online since I’m a new resident of a state. They said the shipment needs to reschedule because it need to made some correction on the order, but until I made phone call today they never sent any email or phone call to mention this, website didn’t show this as well, in addition, the person on the phone not only in bad attitude but also want to make it looks like my mistake, “you need to/should informed/let us know about address changed……” kind of that. I don’t need to you to educate me okay. When I changed my billing address, I only need to/should inform my bank, sometimes usps as well, not YOU okay? I don’t have responsibility to inform you or it looks like I’m working for your company. I canceled the order at the end. You are a big company, yes you are. But not the only big company sell furnitures. Notice your attitude and tongue while speaking with your customer, the customer never ask a company agree/follow everything customer said. But you should at least be polite.

Love this store! They have great people on the sales floor, pickup is super easy! My favorite place to shop for all our household furniture!

Excellent service with a smile. Took all the time we needed and was super friendly and helpful. Ask for Denise she will get things figured out for you. Highly recommend this business.

BUYERS BEWARE! DO NOT BUY ANYTHING HERE!!! This is a terrible, disrespectful, and fraudulent company. They will sell you broken items and then leave you hanging by their unwillingness to rectify the situation like a normal adult. This company is trained in special tactics to pass the buck and only collect your money. I ordered a $500 dresser, was weeks late, all the e-mails they sent me never matched up with what I was supposed to do. I called in to verify a delivery date and the representative at the time was unsure of his answers. Literally saying he was unsure. I finally get my dresser weeks after ordering it. Of course it was damaged. the bottom two right drawers were sticking out farther than the rest of them. I took out the two drawers and then found a massive chunk of the dresser was missing, along with one of the guide rails on the bottom (pictured). I end up calling immediately that day and of course no one answers. So I send an email. I then start speaking with Brad Garavet who was less than helpful. tried offering me a $25 refund. How insulting after I just spent $500+ and receive a broken dresser that is not what I purchased. He tells me that his manager Alex W was able to approve a $50 refund. I say no, it would cost me $100 dollars to get it all fixed by a local carpenter. Brad Garavet tells me that his supervisor Alex W. will not do anything other than what I was offered. I state that I did not purchase a broken dresser, and no where in the description of my purchase or order does it state that I will be stuck with a broken dresser. I tell him that if he is unable to do the $100 then I want a replacement dresser. His reply is that he will send my information off to another department and they SHOULD get back to me in the next 5-10 business days. This is a joke DO NOT BUY FROM HERE!!! you will have nothing but problems from the moment you hit purchase. Please keep in mind they sell junk products. My dresser was all fiberboard. Complete junk, warped, and broken when I received it. Look at other 1star reviews. Nearly identical to mine.

We have always had very positive experiences with Ashley furniture. We shopped around and compared prices and quality before making our finally decision on a recliner and Ashley was the best. They had the best selection and price for what we wanted.

Adam was an excellent and knowledgeable salesman.

I got my washer dryer set by chatting with a salesman online and then driving the 55 miles to pick it up. Only issue was that I was told he'd include all the necessary hoses and power cord which I was charged for and paid When we were installing them we found we should've gotten 3 hoses and he only sold us 2. Took a star off for the inconvenience of having to wait until after the weekend and go to the local small town hardware store and hope they have a hose.

Chris was absolutely AMAZING when we stopped in. He wasn’t like most people in sales and do the whole shark attack as soon as a person walks in. He was very thorough and extremely kind and helpful! If you go there ask for Chris, he’s the best ever. We told his boss he needs a raise for sure!!! Easiest furniture buy ever!!

Helpful, wasn’t overly pushy and gave other options and suggestions

Fast and easy purchase with the salesman’s help. Answered all of my questions well.

The salesman Chris was professional, knowledgeable, and quick to get transaction done.

Great service, stayed open after close to assist. They appliances in stock, unlike other national chains where product is on backorder. Nice to buy locally!

The sales rep, Mike, introduced himself and then let us look around. When we found what we needed, we spoke with him and made the purchase. Luckily the piece we wanted was in stock and will be delivered Friday. We will definitely shop here again

Sherry was our sales associate, and she was the best! We spent days shopping for furniture, and she was by far the best service we’ve received. Everyone in the office was super helpful and kind, as well. I can’t forget to mention the guys who packed our stuff also. The best furniture store experience we’ve had. So thank y’all!

I love the Furniture and Appliance Mart!

Lisa was helpful , easy to talk to , she made buying from your company very easy! More importantly did not give us hard sell , I really appreciated her easy going style of selling .

The salespeople were very nice and not pushy. They talked to me and let me walk around and came back once I needed them. My salesman name was Chris and a manager named Jesse also helped out. Thanks

Great store

Bought a king mattress and frame. They delayed our order 6 times and by 3 months! Then we get the "white glove" delivery we paid for and two of the dirtiest guys show up stinking of smoke only to find out they don't have what they need to put it together. Then we get a call saying they wont put it together they are going to ship us the extra hardware forcing us to put it together after sleeping on the floor for 2 more weeks like teenagers. Then the package does not even have all the bolts so we still can not put it together. So 3,000$ and 4 months later and still no put together bed frame. Never shop here they are totally fraudulent and will not do what they should.

TJ, salesman, was very pleasant and helpful with my purchase of an upright freezer. The only reason I didn't give my review 5 stars was because I have to pay $30 for delivery when other stores in the area are waiving that fee on appliances $399 and up; mine was $790.

Denise shared all the differences between mattresses and motion frames with us. She put together great quotes on bedroom furniture for us. We certainly appreciated her expertise. Chris helped us with family room accent tables and figure out metal bed frame color matching with furniture we picked out. He helped us finalize our purchase. The sales team works together when another is out. They apologized that no one helped us our first time through and had to ask for help when we found something but we rathered enjoyed the time alone to really look things over as we were new shoppers to the area. 😊 All in all a very professional experience. I’ve read the reviews and at this time can only Hope our delivery come in time expected -October. I’ll be back to let you know.

Right away purchasing a living room ensemble, we were helped to our satisfaction. For the bedding we needed but had no clue on how to pick, the salesperson took extra time to explain all aspects and help us come to a decision where both my husband and myself would have the most comfort for our bodies and our personal sleeping position. Very fine experience, would recommend to others!!

My salesperson, Denise, was so helpful and found me a perfect bed and sofa set within the budget I had given her. I’ll return there if I need anything else.

Lisa was a good sales associate. Problem is, after paying in full for a Flexsteel couch, loveseat and chair on October 31 2020 we have not received our furniture. It is now May 1st 2021, our furniture has been promised 4 times. We have now been notified that instead of May 10th delivery, it is now June 6. Meanwhile they have our money, which we could have earned interest on, and we have no idea if our furniture will ever be delivered. We are very upset. The store manager has returned the delivery fee and a small stipend for waiting. Has anyone else experienced this? It is extremely frustrating. Flexsteel should not be taking orders if they can’t produce the furniture. Anyone else out there having the same issues?

Lisa was very nice and also helpful gave time to ponder all points of purchase or not. Lisa stayed after her shift was over to my complete satisfaction. Would definitely have Lisa help me again!

We purchased a mattress, mattress protector and adjustable frame on March 13th. After we swiped the card, we were told that the earliest delivery date was April 13th... although we were a little frustrated with waiting a month, we set up the delivery information. Now, a week prior to when we are suppose to receive our set, we get a delivery delay notice stating they will not be delivering our purchase until May 5th... if you have any sort of intention of getting your purchase in less than 60 days of buying it, I strongly suggest going somewhere else. Their “remedy” for our troubles was a $50 refund... what a joke

Denise and her manager were an absolute life saver. We had tried for a week to find an available bed to purchase and they were able to make it happen the same day! Top notch customer service! Will definitely be back and most definitely recommend them to everyone! Thank you again! Jay & Tony

Very help and friendly and reasonable

We had Chris from Plover! He was amazing! He was very knowledgeable and made sure that we were comfortable trying the beds out with pillows. Hr found us the best deals for what we were looking for.

Chris was very helpful with our order. We got everything we wanted. Very pleased.

Me and my Fiancé went to get a new living room set. We worked with Chris and he was great! gave us our space to be able to pick and decide what we wanted, but also helped point us in the right direction of what we were looking for. Very friendly people and they definitely don’t harass you into getting stuff that you don’t really want! I will definitely be going back and also telling others about the great Experience! Also great prices and finance options and a lot to pick from !

The in store employees are absolutely wonderful! They're more than helpful in assisting with questions and scheduling for furniture delivery, and not pushy whatsoever. However, I had spent $1,500 in bedroom furniture in August, and told an expected delivery in November. No biggie. Eventually the delivery date was pushed a month. Okay, things happen. Finally December 27th delivery and things are broken! Had things sent back twice and something came back broken each time. After 3 times we gave up. We spent $1,500 on a bed set to end up with a broken bed leg in the end. We will figure it out this time, but won't be going to Ashley for my first choice in the future because of the delivery problems.

The shopping experience at this Ashley Store was fine--our sales associate was very friendly and helpful, but also not too pushy. The problem came when we needed to cancel our order. Our order was not going to arrive until April (we ordered in December), so it should not have been a problem cancelling it. We had trouble even getting in touch with the store, Customer Care through the website would always refer us back to the store, which was not helpful, and our sales associate/customer service rep at the store would assure us they were going to cancel it, and then just not cancel it. After our sales associate told me on the phone she would cancel it, she contacted my husband to talk about financing options instead of actually cancelling the order. It took weeks for the order to be cancelled and for us to get a refund. They were going to charge us a 15% restocking fee, but we asked why they would do that when the order wasn't even going to ship until April, and they decided not to charge us that fee. It was just a very frustrating experience made way harder than it needed to be.

Very pushy sales lady. Can't get any of their furniture for months out (understandably with Covid), but when she told me the sale items are in the back and are marked with a yellow tag, "but you don't want any of that stuff" so don't bother going back there. We mingled around the store a few minutes and walked out and went to a competitor and bought our furniture that we can pick up next week. The salesman there was super helpful but not pushy at all.

Lots to see in all kinds of furniture.

We had a great experience! Everyone was friendly and quick to answer any questions. We worked close with Lisa Z, she was very kind, courteous, and knowledgeable. She definitely made the process of finding the right furniture less painful! We will be back in the future!

I had a great experience purchasing living room furniture. The Lady spent a lot of time helping me find the best furniture to fit our family needs. Excellent customer service and great price. Can't wait for my new furniture to arrive 😀

I bought a $265 dresser from the clearance room. It had a few scratches on it and one back leg had been replaced. The sales person noted one drawer was "stiff" but that some soap on the pulls would help. I get it home, only to realize the stiff moving drawer was because the plastic track piece was cracked. I screwed in a small screw to hold the piece in place. Two weeks later, I noticed two more drawers were broken at the similar place and just overall incredibly poorly built. This was a $700 dresser originally. Horrible quality! I knew Ashley Furniture had a poor reputation but never expected this bad of quality!

The absolutely worst delivery service! On the day of delivery I get a call stating my order will not be delivered due to an injured worker. Ok, I get it, but then they say half my order could be delivered. Well if half could why not all? 2 weeks later I finally get my furniture. Fast forward...I need to make a return. I confirm delivery through my sales associate and via text message. My product never gets delivered because I didn't confirm via text message on time. What?! Absolutely ridiculous. I took off work both days for this. Unbelievably unsatisfied! I will never again use the Plover, WI location for any future purchases.

Excellent sales person. Went above & beyond to help

The employee that assisted my boyfriend and I was very helpful. He answered all of our questions and concerns. Very pleased with the service.

Adam worked to our needs versus up selling. He listened to our wishes and timelines.

Today I went with a good friend to just look. If you want an amazing person to work with here ask for Lisa Z. I love the quality of the furniture here. I have a custom made Amish dining room table and am looking at other pieces of furniture for my home.

I gave four stars because we have to wait 6 weeks to get a head board, we thought they would have stocked those onsite.

So clean and I love the set up. My son asked me if we could buy the kitchen lol I went for an fridge and Adam was super helpful and informative. I got a floor model that was under 1000. What a deal!!! I'll be going back soon.

Trisha was very kind and made buying my mattress easy.

I went to Ashley Furniture in Steven's Point, WI. The staff was great. They introduced themselves and then left me do make my choice. The furniture was beautiful, and had some great prices. I left with new living room set.

We had a great experience ordering from Ashley HomeStore! However, our bed set came with a piece that was broken so we had to order a new piece. The soonest we were able to get it is April 23rd. Three months from when they first came to set up the bed set. Originally it was not a big deal, we called and asked that they come set up the bed in the mean time, seeing as it is still able to be slept in. They assured us that someone would call us back in one to two days to set up a time. We never heard anything. I then called TWO MORE TIMES and they told us the same thing and WE STILL HAVE NOT HEARD A THING. I am extremely disappointed in their customer service.

I would give this ZERO stars if I could!! First experience with Ashley Home store and will be my last! Incredibly disappointed with their customer service they basically tell you they don’t care and will NOT be helping you..ever! We received our couch BROKEN and NEVER received a response from any manager after calling 5 times and leaving 3 messages and apparently we were supposed to get a call from the highest manager and also never did. Ashley Home Store dose NOT care about their customers AT ALL and I would NEVER recommend ANYONE to shop there. For the price you pay you get junk. Very dissatisfied with the experience we have had. Zero stars from me.

Mike Peckman best sales man ever!! Great to work with and is there for the customer. Best part is he isn’t pushy and I would recommend him to anyone!!

Very nice store, friendly helpful staff. We shopped on Black Friday. They were well staffed and had the sale items.

Everything looked cheap but wasnt priced cheap! Not impressed at all.

My husband and I are huge fans of this store. We’ve purchased living room, bedroom and dining room furniture. Our most recent buy is a new mattress. We always go to Chris, we get great prices and service.

Pat Keller and the rest of the staff on Plover were honest and helpful. Very patient with me as it took 4 trips to decide on furniture.

Helpful staff. Will probably consider returning for some additional furniture.

Absolutely horrendous Customer Service in the parts department. I ordered a replacement cushion over a month ago and still have not received a shipment date. I called to find out that the order has not even been placed even though I was charged already. It has been another week after the call back and still no shipment date or delivery confirmation....I live within 20 minutes of where the item was located and they would not allow me to pick it up and instead offered they have a specialist come out to show me how to put a cushion on a couch at an hourly rate....unbelievable.

Disappointed in the purchase time to delivery options . Takes Way too long and pricing is fair if on sale , but otherwise, not . Staff are friendly, but not the place if you want furniture quickly.

It was a very good shopping experience. We drove 40 minutes to get to the store and feel it was worth our time to do so. Our sales associate, Denise, was very friendly, helpful and patient as we walked all over the store looking for the best kitchen table for our needs. Denise listened to us as we described what we were looking to buy. She showed us the various price and quality ranges they offered without pressure to buy anything. After quite a bit of time, we found a table and chair set. She explained our options for paying for it, again without any pressure. Again, it was a very good shopping experience. We would recommend the store and especially Denise if you are looking for furniture or appliances.

I went in the store and bought a new power recliner, when it was delivered I immediately noticed some damage, the delivery person Sean took pictures and immediately notified the store, within a few hours I received a call and the process for an exchange was started, within a week there were more problems with the loveseat , these were manufacturing issues. I went back to the store with my receipt explained the issues to Denise the manager, she made a phone call and within minutes told me we could a complete exchange, she then had Mike take me around the store to find a new power loveseat, he took his time and made sure he showed me all the available options, I found the perfect loveseat and it’s getting delivered on Saturday . We have shopped at this store for years and will continue to ! Thank you Denise and Mike for taking the time to get everything taken care of !

Super helpful. They are organized unlike other places me and my wife have dealt with. I will recommend them to everyone!

Great furniture. Great service

Very nice store with great selections. Prices are right. Our salesperson was very helpful and patient.

I hardly got through the door and a sales person stuck to me like glue. I know they work on commission but give a person some breathing room. I did see some nice things,so I'll probably go back.

BIG CHUNGUS IS LOWES MANAGER SPREAD THE NEWS, ALSO TACO BREADSTICK

Purchased 2 side chairs from digital catalogue. Had to pay 100% up front. 15% restocking fee . Chairs are very poor quality, guess we are stuck with them. Won't make that mistake again.

This is the 3rd time my family and I used Mike Sopa. His expertise and knowledge regarding all products is phenomenal. We know we are in good hands and highly recommend him to all.

Good selection. Good customer service. Not the best prices.

No pressure sales. Very easy to do business with. Was a wonderful experience. Got what I wanted.

Great experience and Julian was a great salesman.

I was treated with respect, dignity, and the staff was excellent at answering my questions! I definitely recommend coming here, and I will be a repeat customer.

Super duper friendly team! I threw a few curve balls at them but they handled them with no issue! The lady writing up the sale was very informative and super nice but huge shout out to the other lady who I think handles more clerical items she was awesome too!

Great

Worked with Mike Sopa and he was excellent!

Staff has very great nogledge of the product that sell and sevice.

Good prices

Huge.... lot to pick from

Mike was an awesome associate! We will be making many visits before our choice in furniture is made but felt very welcomed and comfortable! Special thanks to Sarah as well, shes a gem at the front desk!

Do not buy from here! We bought a sectional, and the extended warranty! Our sectional started peeling before a year and the cushion is gone and it's a hazard to my kids, we paid way to much for a couch. They have not responded to our many calls and emails about fixing it. Although one employee did admit it was a defect in the fabric used and that they should replace it regardless of the warranty. No response no help furniture falls apart

It was very satisfying, Mike the salesman we dealt with was very helpful and informative of what we were looking for

We had a great experience shopping here this weekend. Chris showed as around and made us feel at home. He was very knowledgeable and was able to narrow down our furniture selection very quickly. We did not feel pressured to rush through the process or to make any purchases that we weren't prepared to make. He walked us right through our options during the sales process and also offered us great follow up support in case we has any questions or issues. This great customer service is very refreshing. I feel good about my purchases this weekend and would not hesitate to work with Chris again. A++

My wife and I have bought all sorts of appliances and furnature at Furnature and Apliance Mart. ( too many to list ) I always start and end up with a positive outcome. They have extended warranty programs that are a great value and if you don’t use them you get in store credit on the next product you buy. Any service I have needed done in the last 17 years has always been great. The most recent purchase was for a new mattress and power base. We did a regular top Simmons Beauty Rest Black mattress. After a being on a pillow top mattress for the last 10 yrs we quickly realized we needed that again. We called our sales person up Sheri and it was quickly exchanged for the pillow top version and we love it... can’t be without the pillow top I guess. But all through the years we have always been very , very satisfied and continue to come back for the reason of the sales, delivery, and service if needed. They always take care of us and all other customers I’ve spoken to. Thank you ! Brad Harrer

Marybeth was awesome. I explained what I was looking for, she said we've got exactly what you want. She showed me my color choices and placed the order. She told me what day my items would arrive and just like that it was done. Great sale price, great quality items, and Fabulous service with Marybeth.

Mike was exceptionally helpful during our process of purchasing a kitchen table for our new home. He was super easy to talk to and very knowledgeable on all of the products. We will definitely be working with him again when it comes time to buy new couches. Thanks Mike!!!

Friendly staff! Chris was awesome and did not pressure us into a sale. We came in on a Thursday to check out what options were available. Saturday we came back to buy! We got a great deal on 2 recliners, and a couch. Would definitely recommend to anyone for great service, and a personable experience!

Great selection & service.

Very large store, their prices on sale are more than every day prices at other furniture stores. Sale every week, never worth those high prices. Don't take anything back for repairs either. You'll get charged more that they quoted.

Great selection of furniture. The staff is always there making sure you are taken care of and to answer any questions you may have. They always seem to be having sales going on.

Ordered a bed (9 week wait) and they ordered wrong bed. Didn't act like it was a big deal and said "you won't be charged for the new order". I wish there where more furniture stores around.

Staff was friendly, they did not pressure you into making decisions. Felt at ease walking around the store unlike other furniture stores where the sales person latches on and follows you until you either buy something or leave.

Beautiful showroom. Prices were higher on non- name brand items than name brands at nearby showrooms. Surprised.

Go see Matt B at this store!! Had the best costumer service experience in years with him yesterday! This company is lucky to have him! I will definitely make the drive to do business at this location and with him in the future!

Matt provided excellent service to my husband, John, and me yesterday. He quickly found exactly what we were looking for (new living room set) and didn't try any of those annoying, pushy sales tricks that we have encountered other places. The pice was good, too. When we need more furniture, we will definitely go see Matt first from now on. I feel like a new dining room set might be needed soon..... ;-)

Great sales staff!

A little expensive but they have some neat stuff

Had a great experience shopping here. I was given space, respect, and all questions were answered no mater how silly. Lol would highly suggest shopping here.

Worked with chris henfer in plover and it was a great experiance. Bought dinning set, sofa and two recliners and got the best prices in town. Chris was very helpfull and it was nice that we could call or text him with any questions and he kept us updated with any new deals and what they had in stock. We will deffinitly go back to chris for any future purchases.

Lisa Z is very friendly and helpful, will continue shopping there

Great service!

Best selection in the area, most educated staff.

My wife and I recently needed to replace our living room furniture. We were very pleased with the help we received from associate Chris Henfer at the store in Plover. He was extremely helpful at showing us the variety of customizable options without overwhelming or confusing us. I was very pleased with the service provided.

Charlie cross helped us buy our new kitchen and very knowledgeable . The price beat all we saw before!

Great customer service I bought an 8 piece living room set and I'm waiting for it to arrive. Can't wait love this store.

Cool stuff but they are very pricey. Nice staff

We were advised the day before when to expect delivery, and also received a call on delivery day from the delivery persons as to the exact time of delivery. When our furniture was delivered, the deliverers were conscientious and laid down mats on our carpet to prevent staining. They did all the work and just asked us where we wanted them to put things. The guys were very polite and engaged in conversation, which made us feel relaxed. Good job guys!!!!

Really great customer service! Store rep Ann was very helpful and not pushy about making a purchase. She helped me price out the things I was looking at and gave me time to consider my options. I even received a Thank You card from her thanking me for my business. Delivery guys Scott, Andy and Dan were very quick and courteous. Even received a phone call to know when they would be coming to deliver my items. I appreciate that they were to able to deliver after 5pm.

Got a set of dinning room table and chairs few years ago. first week we had it home we noticed some chips in the table top. called Ashley they said call guardsman for your warranty. they came to the house with a set of crayons and colored the spots and put some furniture polish on and said there u go. ARE U KIDDING ME! i called and talked with some one, they said thats all we can do for u. The table continues to have more and more chips in the Finnish. i have called numerous time and emailed Ashley with no call back or response, would just like to know what i can do to fix it myself. we payed $1,200 for this set, and looks like complete crap! NEVER AGAIN WILL WE BUY ASHLEY!