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Ashley Store | Cheyenne, WY 82001
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Cheyenne, WY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Cheyenne, WY is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
What our customers say
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Went to Ashley Furniture and met Jasmin. She was knowledgeable about availability, her customer service skills are amazing! She helped us get exactly what we needed. My next purchase will be there with her! She genuinely cares about her customers. We foster kiddos and not only did she help us get the perfect bunk beds but offered many resource and ideas on her own. Went above and beyond!!! Thanks for helping us find the perfect bunk beds!
Isabella was awesome! Helped us find the perfect furniture for our new home! Great staff great experience overall 10/10!
Jaylen and Haiden were right on time for delivery. Quickly assembled the couch and set it up. Love the new couch and great service from Ashley furniture and their employees.
Donald and Kenny did a fantastic job putting together the furniture and placing it where I asked. They were quick and efficient and friendly. Would definitely recommend Ashley Homestore to anyone looking to furnish their home. Thank you!!!
Kyle was great and went above and beyond! Check out and pick up was a little slow, but everyone was very friendly and helpful!
Great experience in the store and the white glove delivery by Donald was amazing
Donald and Hayden were great! They were right on time and very quick to get everything setup. They moved the furniture around until was happy with it and tested all the pieces. Couldn’t recommend them more.
Jaylen and Donald were friendly, efficient, professional and quick! Super happy with everything about our purchase.
Kenny and Haiden were very professional and prompt. Wished they all were like these two.
Delivery was quick and simple. Jaylen and haiden Showed me how to open up the pull out bed from the couch and took all of the packaging with them.
Talk about efficiency! Jaylen and Haiden were incredibly professional and got our couch set up with no issues. Very professional and friendly!
David was very helpful and patient working with me to select furnishings for my apartment. I acquired everything I needed and was impressed with the available selection and prices. Update: Donald and Haiden stopped today with my delivery. They were right on time and supposed quick, friendly, and helpful. Great job and excellent service!
Jaylen and Kenny delivered my couch and navigated my stairwell with ease! They were pleasant and timely. I'm pleased.
Dave was very helpful and patient. I loved my shopping experience at Ashley. I would buy again just wished there was a Colorado store.
Kenny and Patrick delivered my adjustable bed on 15 Oct. They were very professional and patient with me and the chaos that was going on at my house that day. Kenny showed me how to operate the bed and made sure all my questions were answered before they left. Overall, it was a wonderful and smooth experience!
Jaylen and Kenny were very professional. Great delivery!
Jaylen and Kenny were awesome delivering my couch and fireplace/TV console! I have a small house so they had to move things around to maneuver the new furniture in. It was a great experience working with Ashley furniture. A big thanks to Kyle who assisted me in purchasing my new pieces. Would definitely recommend this store ❣️
David was great to work with. Easy going and he couldn’t make up our mind about what we wanted and David was very kinda and was flexible to our needs.
Great service from Jaylen and Haiden
Jaylen & Haiden did a wonderful job bringing the furniture into the building as well as putting it all together in an efficient manner. They worked cautiously yet very quickly!
Our order was delivered today. Kenny and Patrick were quick to set it up and it looks fantastic. They were very nice and professional.
I recently ordered a sofa sleeper from Ashley. The process was easy! They kept me updated on my order through their AI assistant. They came during the scheduled delivery window and the gentleman, Jaylen and Haiden were super nice and did a speedy setup. The whole process took 5-10 minutes. I will definitely be coming back!
Kenny and Patrick delivered my new dining room table today!! Best customer service I have seen in a long time. Both were very polite and informative. They made sure everything was secure and there were no issues before they left. Thank you Kenny and Patrick!! Table looks great!
Sofia has exceptional/outstanding customer service and product knowledge. She went above and beyond to ensure I was satisfied even after the sale is closed. She was very helpful in helping me select items. She is the friendliest most helpful person in any establishment that I’ve been in. She gave me exceptional service, expertise, and her dedication to customer satisfaction has earned my trust and loyalty.
Great customer service, friendly environment, staff were very helpful. I went in to look for a bedroom set for my son and got exactly what we were looking for. I would recommend this place to anyone looking for furniture at a great price!
Jaylen and Kenny were polite and quick setting up the new sofa!
Donald and Jaylen did amazing and maija thank you for my new amazing furniture
Donald and Hayden did an excellent job getting our furniture put together and delivered where we wanted them in place
Donald and Hayden
Donald and Hayden were friendly and professional. Look forward to doing business in the future
Sofia, Donald and Hayden were great
Jalen and Kenny did a great job!!!
Smooth and speedy delivery. Jaylen and Kenny were super nice and professional. Thank you!
Donald and Jaylen arranged our new furniture beautifully without any damage to walls or floors. Very conscious about making our living environment comfortable. Thank you!
Donald and Jaylen did a great job and were very professional!
Donald and Jaylen were very prompt and professional in bringing our new chaise sofa. Donald was very friendly. I would highly recommend them both.
Everyone was super helpful! Benito helped me check out the options, figure out if the dimensions would work with my door, and place my order. Thank you for answering my list of questions! Jaylen and Haiden did the delivery and they got the couch through the awkward entrance like it was nothing. You guys were amazing! I am very happy with the couch itself too (Laylabrook).
Love our new sofa! Delivery was a breeze. Thanks, Donald and Kenny.
Donald and Kenny did a great job with the delivery and installation.
The deliver was seamless & effective! We were texted the delivery schedule well in advance and came very close to the anticipated time. Furniture was moved in and set up in short order and I was allowed to test the furniture before they left! Well done!!
Kenny and Donny did a great job of getting the sofa and loveseat in through the narrow doorway. They made sure the furniture was in the right place and it all worked. Their appearance and personality was great.
I had a great experience. Everything from the purchasing process, to the delivery of the sofa and loveseat by Donald and Kenny went seamlessly. Great quality product from top to bottom. Very pleased
Both Donald and Kenny arrived on time. Took excellent care in padding entry way for ease of moving couch into my living room. They were both courteous and professional. Nice smiles. Presents happy staff working for your company.
Kenny and Haiden are awesome! They truly went above and beyond, great delivery experience! :)
Kenny and Haiden were polite and persistent! They did a great job with a tough fit!
Kenny and Haiden were amazing! They were prompt and super professional and definitely recommend them for any furniture delivery!
Jaylen and Haiden knocked it out the park w my delivery.
Donald and Kenny were prompt and friendly when delivering my new furniture. In fact, they arrived early!
Bought a new love seat and had it delivered. It was a great experience and I love the new love seat
Great prices and selection at the store. The delivery was fast, Donald and Kenny were polite and professional, making sure everything was just right.
Jaylen and Kenny were great!
Donald and Jaylen were friendly and professional.
Donald and Brian were very professional and polite. Made sure everything worked fine on the recliner. You all were a God send.
10/18/2024 - Update: I received my couch today - a whole 1-2 weeks earlier than anticipated!! Jaylen and Kenny delivered and set up my couch for me. It was so easy! I live on a second floor of an apartment complex, so I’m wildly thankful for them doing all the heavy lifting. Very friendly and efficient. The communication in regard to delivery was amazing too. I received a text confirming my delivery time (between 10am-12pm), and then on the morning of, I received a tracking link so show me exactly when they’d be here/how many stops were left before me. They arrived within the timeframe I was given! I would purchase more furniture from Ashley simply because of how friendly & helpful everyone was, plus how easy they made this process for me. Thanks so much to Jaylen and Kenny for the delivery, and thanks again to Kyle for helping with my purchase. :) 10/2/2024 - I called Ashley HomeStore because there was a couch online I was dying to purchase, but there were some issues I was having with the shipping costs. Kyle helped me out, and ended up sharing a deal that their store was having today, and my cost for the couch + shipping ended up being less than what just the couch was listed as online! Kyle walked me through the whole process in a timely manner and answered all my questions. I’m so excited! Thank you, Kyle!
Donald and Jaylen were quick and efficient, even arrived earlier than the scheduled time. Moved everything in and took left over trash with them. made sure not to scuff furniture when coming thru door as well. Excellent job! 👌🏽
Donald and Jaylon Ashley Furniture Cheyenne WY
Donald and Jaylen did a fantastic job. Very friendly and answered all my questions.
Donald and Jaylen Were great! They delivered everything quickly, efficiently & with a smile on their face! It was an easy & very friendly delivery! We are very happy!
Very much loved the experience. Our sales associate when we picked out the couch at the store was super helpful (i forget the gentlemans name). Kenny and Patrick delivered our furniture and worked hard to get it into the house with small doors 😂. They organized it in the way I liked it without complaint.
Jaylen and Haiden did a great job during the delivary. They were quick and efficient. Thank you!!
The recliner quality is excellent as Sofia mentioned it would be during our purchase, and the white glove service by Jaylen and Kenny was flawless. These employees need recognition for their professionalism and their superior representation of your company’s pledge to being an exceptional and trusted fine furniture outlet. I will be contacting them shortly for some matching ottomans for my recent purchase. Thanks again and you are now my first choice for any future furniture purchases I may have.
Sofia was very helpful and made our experience with Ashley’s a great one. Will definitely be back! Donald and Jaylen were also outstanding, very friendly and got the couch in super fast with no problems. Thank you everyone at Ashley’s!!
Awesome delivery guys Jaylen and Haiden. They were professional, friendly and moved quickly. Super careful not to damage my doors and floors but also the furniture. Great job!
Great price for what we needed to fit in our space.
I came in to get one bedroom set, but ended up buying two. This was my second purchase from the Ashley of Cheyenne. Both times I received exceptional customer service from Benito and the store’s owner who found a way to make both bedroom sets fit within my fixed budget. Go in with a little patience, knowing Benito will do the heavy lifting with the paperwork while you chill, and you’ll walk away with a quality experience. Great sales team!
Absolutely love this place ❤️ there are wonderful people who work here, and the quality is worth the investment on furniture ❤️
Sofia at Ashley Furniture in Cheyenne, WY was extremely helpful to us. We ended up leaving the store excited and relieved with our choice. Not only was she helpful but kind and full of knowledge. I recommend this store and Sofia! Following up as we just received our new couch! It couldn’t be more perfect! It fits our house to a T! Jaylen and Haiden the delivery crew, were very professional, catering and respectful. Couldn’t be more happy with the quality, care and service they provided. Thank you both so much!
Had a great experience with getting new furniture from Ashley! Sophia helped us pick the right furniture, and then even though they quoted 5-6 weeks for delivery it was only 2 weeks! Delivery was super easy to schedule, they provide text updates, and then Donald and Hayden got it all set up in around 20 minutes! Easy process and very happy with the whole purchase!
Very professional service by Donald and Hayden. Very polite men. The delivery was very quick. Highly Recommended.
Love the furniture we bought here. Our salesperson Maya was very helpful and listened to our needs and preferences. Our furniture was delivered within the time frame we were given, and Jaylen and Haiden were prompt and professional with the furniture delivery and set up.
Donald and Hayden were Fast, quick, and thorough during the whole delivery. Very nice & respectful
Donald and Kenny were fantastic, professional, and quick with the install. They even helped us move the other couch. Above and beyond!!!
Jaylen and Haiden were wonderful. They were very respectful and helpful. They made sure everything was clean before they left!
The guys were very professional.
Jaylen and Haiden delivered our new sofa quickly and professionally.
Jaylen and Haiden were awesome! Super friendly and prompt!
Great place awesome service and selection. Just ask for the Swede
Kyle did a wonderful job of helping me through the buying process. He’s a keeper!
Sophia is always welcoming and very friendly. Great to work with.
Kenny and Hayden the guys who delivered our new mattress did an excellent job! Thank you both!
Kenny and Hayden were friendly, professional, and on time.
Kenny and Haden excellent job
Kenny and Hayden ,the two young men who delivered my product were very professional and did a very complete and thorough job. I didn't have to do anything except open the door
Had a great experience buying our new Lindyn couch from Sofia. She was able to help us customize what we wanted with our couch and was very knowledgeable, and even helped us figure out different dimension options for our small living room. The delivery was smooth, with a nice app that tracks the drivers’ route. Jaylen and Kenny were a fantastic delivery team. Super efficient and very professional.
Jaylen & Kenny were extremely helpful. Delivered our furniture on time. Super respectful when placing furniture inside home.
Overall great experience buying furniture. Sofia made the whole buying process very smooth. Donald and Jayden were on time and did a great job unloading and assembling everything. Would highly recommend Ashley for all your furniture needs.
Great delivery experience. We love our new chairs.
I ordered a coffee table, 2 side tables and a sectional; all just arrived and look wonderful! My delivery guys were Donald and Jaylen, they arrived right on time, move the furniture in quickly, were very careful moving the items in, and made sure I was happy with the way all items looked prior to leaving. This was a great experience and I’m a super happy customer!
Donald and Jay link were exceptional. Professional, they were able to get the full size couch downstairs which I greatly appreciated.
The system kept me informed of my delivery date and Tim. The crew, Donald and Kenny arrived inside of the ETA I was given. Both gentlemen were clean, well mannered and polite, and quickly carried my order inside. I was given instructions as to what to be aware of during the assembly process and told what to do if I run into any issues. I’m very satisfied.
Donald and Kenny
Donald &Kenny did an excellent job in delivery got the lovesick down narrow stairs and set up ingood time
Jaylen and Haiden were great! Fast and polite!
Kenny and Patrick delivered my couch from Ashley’s Furniture. They were polite, professional, and accommodating. I was a few minutes away once they arrived and they called as soon as they got there and patiently waited for me to arrive. They were very careful with the couch not to scratch any surfaces. They made sure that I was satisfied with the delivery before they left and were very pleasant to talk to.
My wife and I ordered a dresser and some matching nightstands through Ashley and it was a great experience. Their email and text updates make things super easy and convenient. Jaylen and Haiden delivered the dresser to our house and brought it inside. They were very respectful and professional! Highly recommend Ashley Furniture and will be using them for all future furniture purchases.
Great job !!!
The delivery team showed up right on time and were really nice. Thank you Donald and Hayden
Donald and Hayden did a great job today. They had everything moved in quickly and had everything set up within 20 minutes. Highly recommend
This store is so customer service oriented. Kyle and Sophia did whatever they could to help me and assure I knew all the options and was happy with my purchase. It was delivered on time by Donald and Hayden who were very polite and efficient. Everyone did an excellent job and I will definitely be back.
Donald did a fantastic job helping us with our new couch! Very kind and efficient!
Jaylen and Kenny just delivered my couch and chair. Very nice guys. Quick set up and I’m chilling in the new couch. A huge thank you to Sofia for all your help in picking the furniture out. 5/5
Jaylen and Haiden were great!! Efficient and safe and delivered my couch harm free. Very professional crew - thank you guys!!
Sophia was absolutely helpful and took extra time to help me find a bench for my farmhouse table. I found her professional and very personable. She was helping me & another customer and we both purchased items! Great job!!
Donald and Kenny were great! Fast and professional and helpful!!
The delivery guys were amazing. Assuring my mom that they would make sure to leave our new recliner in the spot that she wanted and just made her feel so comfortable with everything goin on. Thank you.
No pressure. Good experience. 👍
The ordering and delivery went great! It was being delivered to a tricky location in the mountains and everyone worked together to get the items to the correct place. Jaylen & Haiden got the job done perfectly!
Donald and Kenny were very friendly and professional.
Donald and Kenny were super helpful. We didn’t take our door off before hand and they assisted my husband in doing so. They were very careful with our new couches when bringing them in and teaching us how to use the pullout feature. They did a great job.
Donald & Kenny did a great job!
Donald and Kenny were super professional and careful during their delivery. Thanks!
Kenny and Donald were great with our delivery! Got it set up and ready to use in minutes! Thanks guys!!
Donald an Kenny were super nice and very fast at the process of getting our new couch in the house!
Maija was extremely helpful assisting me with and placing order as well as helping arrange specific delivery date. She was knowledgeable, helpful, super friendly and fun. Donald and Kenny did an excellent job with delivery. Great communication, on time, efficient, careful and very friendly. We also love new sofa and loveseat. Great quality.
Excellent service from Donald and Kenny. Couch and ottoman look great, thanks again.
Donald and Kenny were very quick with installation and professional!
Donald and Kenny were fast and were able to place the chair in its desired location. They were both kind and professional, even the dog liked them.
Donald and Kenny were awesome! They got my chair in and put exactly where I wanted It was wonderful!! Thank you!!
Donald and Kenny were courteous and kind. Even the dog liked them.
Donald and Kenney were absolutely amazing and polite!
Jaylen & Haiden were great!
Jaylen and Haiden delivered our couch and they did a great job! They maneuvered around our tight hallway and stairs and had the 5 piece sectional set up in less than 20 minutes!
Great experience and super easy delivery. Jaylen and Haiden took great care during the delivery and were in and out in no time with the dresser already put together. Would recommend the delivery team and Ashley Furniture to anyone looking for new furniture!
Great Service Donald and Kenny very professional
Donald and kenny did a awesome job quick easy and polite
Very professional and very polite and helpful….Donald and Kenny
Very professional guys Donald and Kenny....we give 5 stars for their service
Donald and Kenny did a great job. They worked great together.
Couch delivery was absolutely seamless. Jaylen and Kenny showed up on time, brought the couch in carefully, and were polite and professional. Thank you so much!
Jaylen was quick and super nice setting up our brand new table and chairs. Everything looks great! He was careful with our furniture too!
Donald and Jaylen were quick, careful, and great to deal with.
Donald and Jaylen were fast and polite. Great job
Donald and Kenny were amazing! Got the furniture in quickly and even waiting a couple minutes while I was running late from a meeting.
Jaylen and Hayden were awesome. Drove all the way to Steamboat, they were quick, efficient and kind. Thank you!
Very courteous and professional.
Jaylen and Hayden carried it up to the third floor and to our living room in no time at all and were super friendly
Jaylen and Hayden did an amazing job unpacking and setting up my new couch and chair. Fast, efficient, and professional! Couldn’t be happier!
Donald and Kenny did an awesome job delivering my new Lindyn 3-Piece Sectional. It looks great in the downstairs den! ✨
Kenny and Donald came in a timely matter and delivered quickly and efficiently. They checked everything over and went on their way. They were both friendly and communicated with me where I wanted everything.
Donald and Kenny were very kind and efficient. Great service and showed me how to use the pull out portion before leaving.
Donald and Kenny were very polite and professional, answered all of my questions about the furniture and did a great job setting up!
Jaylen and Hayden were excellent! They were professional and courteous. They went above and beyond what I expected. Thanks guys!
Donald and Kenny did amazing quick and fast.
Jaylen and Hayden were great! They were friendly and respectful.
I ordered furniture for my elderly mother. The delivery to assisted living went smoothly, and the delivery men, Hayden and Kenny, both very friendly and efficient. I would definitely use Ashley next time I need furniture!
Jaylen and Hayden were really helpful with our couch delivery.
We bought a new bed and dressers from Ashley. It was not in stock, but once ordered sent text and email to keep us updated on all aspects of progress. Delivery by Kenny and Hayden was quick and very professional. They were very courteous and friendly, even putting the mattress back on the bed.
Kenny and Hayden did a fantastic job. Very professional, polite and just all around hard workers. I would definitely recommend these gentlemen. Thank you ! .....A+
Kenny and Hayden were prompt, professional, and very courteous!!
Kenny and Hayden were amazing they had everything delivered and set up and were very polite and respectful and professional thank you for a positive and smooth experience
Mija went above & beyond to show me all options of what I was looking for! I chose a bed that was beyond my expectations & very affordable! Mija knows Every Detail of your Furniture. Shopping & Finding made easy! No Pressure, but, Soo Amazingly Attentive🤩
Jaylen and Ken were the best delivery guys. They managed a difficult apartment building and lots of stairs with a (sweaty) smile.
Jaylen and Ken just delivered my new couch! They were very professional and courteous. Great job! Thank you both.
Jalen and Ken were great! The delivery was professional and on time. The guys made sure everything was right where I wanted it and moved it a couple of times to help me out. This whole process was great and Jalen and Ken were the icing on the cake!
Everyone from sales, delivery updates and the two delivery men were great! A special thanks to Kenny and Donald. George Davis
Sofia was very helpful in getting us what we were looking for. After settling on what we wanted Sofia placed the order and said they should arrive in about three weeks, we got them in less than two weeks! Very pleased with our purchase and your great customer service!
Notification of delivery was timely. Nice gentleman. In and out no problems!
Excellent! Thank you Donald and Jaylen!
Kenny and Don did a fine job !!!
Jaylen and Hayden were awesome and very professional. One of the best delivery experiences Ive had
Jaylen and Jayden were professional, friendly and got the job done’
Donald and Kenny were quiet, professional and quickly got the job done.
Great communication skills, quick and easy set up. Thank you Donald and Kenny
Donald and Kenny were very professional and worked well on delivery
Had a great experience! Donald and Kenny showed up ahead of the time given and were very fast and efficient!! Thanks!
Kenny and Hayden delivered my furniture today and they were great! Arrived exactly when I was told they would and were very professional and friendly. Very happy with my service.
Everyone at the store was really helpful. We ordered a couch there. It was delivered at the time they said it would. Kenny and Hayden the delivery guys were really nice and efficient. They got the couch in in just a few minutes, didn't touch or bang into anything with it. Put it where we wanted it to be, positioned it and all. I'm happy with the store and service.
I've had an exceptional experience working with Maija at Ashley. While it may seem more difficult or even daunting to work on a major purchase like this over the phone, Maija made the experience seamless, and I'm appreciative of her expertise which included expert product knowledge, asking important questions to ensure the right product was chosen and overall amazing customer service. Maija answered all of my questions and made me feel comfortable and confident with my big purchase. I can't wait for delivery of my new furniture! -----‐--- Today Jaylen and Haiden expertly and professionally delivered part 1 of my furniture purchase - wow, what a great experience. Everything was handled with care and they were great about making sure each piece was placed perfectly. I was really impressed with their safe handling of my furniture, and their careful inspection to ensure everything was in pristine condition. So pleased with my purchase and the expert customer service and care Ashley Cheyenne employees continue to give!
Jaylen and Kenny were great. They delivered my furniture quickly& efficiently and had great service!
Jaylen and Kenny delivered my couch without any issuesm
Jalen and Kenny came on time, they were friendly and professional.. they were quick and I was able to get on with my day. Very happy with chair. It is gorgeous in my room!
Jaylen and Kenney were really great with delivering my furniture!! Thank you so much again!! Laurie D. Remlinger
Donald and Kenny were fast and professional and were very polite to my kiddos.
Donald and Kenny were courteous and professional. They took the plastic off in the truck which was nice because it decreased trash in the house. Very pleased with their service.
Donald and Kenny were great. Mostly because they were so very careful. The delivery was seamless. Furniture was placed exactly where I wanted it and all debris was removed. Thanks so much.
Jaylen and hayden were great
Jaylen and Ken were excellent. They were careful when bringing my new furniture and were very personable.
I went to Ashley Furniture to look/test mattresses. Sofia was very helpful, personable and not the least bit pushy. It was a great experience and I’m very happy with my mattress!
Jaylen and Ken were great! Thanks for making the delivery process easy and quick.
Donald and Kenny were polite, informative, and very helpful with delivery. Rynna is absolutely awesome to work with, I had a superb shopping experience with her and I will be shopping with her exclusively when I visit Ashley in the future. Didn’t like waiting 6 weeks to get my furniture but c’est la vie, I will still be back.
Donald and Kenny were awesome!
Donald n Kenny did a great job setting up.
Donald and Kenny great job guys!!
Donald and Kenny were great.
Donald and Kenny were quick and polite. Thanks!
Great service especially delivery men Donald and Jade(?). On time and very helpful with furniture placement
Donald and Kenny did a great job in professionalism and getting couches assembled timely!
I have just moved across the country and left my household furniture behind and now I have found my new home for household furniture….. I’ve been to other Ashley stores in Arizona and Utah but haven’t been treated as well in another store as me and my family were today all of the employees were extremely friendly, helpful, understanding, and patience as I have an autistic child who is 3. And Goes crazy everywhere we go run screams and tries to touch everything she was and is very sweet, helpful and understanding the situation that I am in I love the furniture I furnish the first floor of my home with the furniture I love thank you so very much I’ll be back to finish the top floor next Maija is the Great if you’re in Cheyenne, Wyoming looking for furniture Ashley’s is the place to go
Jaylen and Ken did an excellent job, they were on time and were easily able to get our couch and loveseat inside and assembled. Highly recommend purchasing furniture through Ashley directly.
Honestly, I wasn’t sure we could get the sofa to fit downstairs but Donald and Jaylen got it done quickly and efficiently. Ashley also got us our sofa 2 weeks sooner than originally said.
donald and jaylen did a great and quick job delivering my couch today!
Donald and Jaylen were wonderful! They gave us updates on when they would be here to deliver our furniture. Quickly moved our recliner in and set it up for us perfectly!
Shopping for furniture at Ashley was a pleasure. They were helpful and informative. Jaylen and Hayden did an excellent job delivering and setting up our new furniture.
Absolutely wonderful experience. Both Donald and Kenny were very professional and made sure all furniture was placed perfectly
Donald and Kenny were quick and professional when delivering and very helpful with answering questions!
Jaylen and Hayden did a great job delivering and assembling our furniture!
Jaylen and Hayden did a great job delivering our piece of furniture. We appreciate their care and service.
Donald and Haiden were polite and on time as scheduled.
Donald and Hayden were prompt, courteous and professional.
Jaylen and Hayden were superstars delivering my sofa! Friendly and very polite .
Plenty of selection and great quality furniture at Cheyenne Ashley. We purchased a couch and recliner, and are very happy with them. Jaylen and Hayden did a great job delivering and were very professional. We plan to make another purchase soon :)
Jaylen and Hayden were responsible for our delivery. They were both jolly guys, made it easy, checked everything to look for any flaws and were just all around great. Made it fast and easy. Thanks
She was very helpful, very patient and answered all my questions.
Jaylen and Hayden were professional, kind, and courteous movers that delivered our new couch. They took time to explain and help us move our furniture where we wanted; thank you both.
Donald and Kenny did a great job delivering my new sofa. They were very respectful of the property and I will ask for them next time I order new furniture.
I received my bed and dresser earlier as far as the date and the time of delivery and this was greatly appreciated and a welcome surprise . Jayden and Hayden were both very courteous and delivered and put everything together and it looks wonderful.
Donald and Kenny did an awesome job delivering our new couch! Asked us to inspect it and were very fast and friendly.
Donald and Kenny were friendly and answered all questions. Had us check over the furniture before leaving. They were careful when bringing it into our apartment and fast!
Very friendly, thank you Donald and Kenny.
Jaylen and Hayden were fantastic!!! They delivered our patio furniture on time and were both professional and friendly. Great job guys, thank you so much!!! Love my Patio furniture!!!
Donald and Kenny were great Very professional and very friendly Very please with the service 😀 👍
I recently moved to the area and the sales representative, Sofia Fredlund, was a great help with picking new furnishings for my apartment.
Sofia did a great job! Thank you for the assistance!
Donald Reighard- Delivered furniture today and was very professional with handling product. Donald covered up the front door to protect it from being dinged. Donald did not hit walls or doors. He went out if his way with.the order being messed up from inside sales and came back to deliver a box spring. He is a keeper......!
Donald and Kenny delivered us our new bed, bed frame, and drawer. They arrived on schedule and also built it quickly! They were so thankful and even gave us option on how to set up our new furnitures. Thank you for your hard work!
Donald and kenny did a great job. Got our new bedframe and dresser setup in the hot summer heat in just an hour 👍.
For as hot as it was outside Donald and Kenny did outstanding job despite the heat! I appreciate how careful they were bringing the furniture down a flight of stairs. Highly recommend!!
Donald and Kenny crushed it. Thanks fellas!
Donald and Kenny did a fantastic job, showed up in the delivery window and were professional and efficient. Highly recommend!
Donald, kenny Donald and Kenny did a great job delivering our table. They were courteous to the furniture they were building, our home, and us!
Donald and Jalen were very professional and did a wonderful job! Very impressed with the service!
Great job looks great
Majia is the best! She helped us out of a tough situation and into a great one. Thank you Majia!
Donald and Jaylen were prompt, took care to move furniture in without scraping doors or walls. Both were friendly and efficient.
Donald and Jaylen were great. They moved our new chair downstairs, placed it exactly where we wanted it and we're very careful while taking it around some narrow down our stair well.
Jaylen and Haiden were extremely kind and respectful. They made sure I was 100% satisfied before leaving. 10 out of 10 service!
Loved that we were greeted right away. Maija was so helpful with helping my grandson and myself with the best advice on all the furniture we wanted. She listened to everything we had questions about and helped to see that we were happy with our final decisions. ☺️ Donald and Kenny were the team that delivered and set up our furniture for our apartment. They were efficient and friendly. I am very happy with my delivery ☺️.
The delivery of furniture from Ashley’s, Jaylen and Hayden went great. The were right on time, energetic and polite. The furniture was set up with ease. They did a fantastic job. I highly recommend the delivery service. Worth the money!
Jaylen and Hayden arrived within my the timeframe scheduled to deliver my kitchen table. These gentlemen were professional, kind, and efficient. Great service!
Jaylen and Hayden did a great job getting the sectional installed. They were very efficient and set up exactly how we wanted.
They were very fast, respectful, and efficient. Jaylen and Hayden did a great just moving in my furniture and putting it all together.
Great customer experience. The text updates were very helpful and our delivery was on time. Donald and Kenny did great setting up our furniture!
Jaylen and hayden Were quick dis what they needed to do in less than 25 mins
Jaylen and Hayden did a great job. Set up our table quickly and carefully and then confirmed I wanted the extra pieces placed before leaving.
Jaylen and hayden were great! thanks again guys
Donald and Kenny were my delivery team on 30 July 24. Good communication, very considerate of what was already in the space while moving, and it was a bed and five piece sectional so they had some maneuvering to do. Great work. Very professional.
Quick, timely and professional delivery by Donald and Ken! Especially grateful since we live across from Curt Gowdy and there were no additional fees to deliver outside town.
Jaylen and Hayden delivered my replacement cushions and assisted in the packaging removal. Efficient, polite, timely!
Jaylen and Hayden did a great job with delivering our living room furniture. They were very careful and made sure everything was set up well.
Jaylen and Hayden were awesome! They delivered our couch on time and were very efficient with their time, even working around our dogs and the rose bushes. We appreciated them greatly!
Jaylen & Hayden were very professional and on-time for delivery. Thanks for the care taken in the delivery!
Jaylen and Hayden showed up early for our delivery (with advanced warning so it was not a problem). They were quick to get the couch in place and were extremely considerate and careful with all of our belongings. The couch fits and looks great so we’re super happy with our purchase. Shout out to Kevin for being awesome.
Anthony & Haiden were very professional, courteous and very quick with the installation and set up of our new bed and adjustable base. They do Ashley furniture a credit for outstanding employees. Highly recommended
Anthony and Haiden were very professional. Delivery and set up was great!
Jaylen and Anthony were professional and quick!
Anthony and Haiden did a fantastic and superb job. They were exceptional and very gentle with bringing in the furniture through a tight space with my door.
Kevin did a excellent job helping me throughout the whole buying process.
Jaylen and Anthony did an amazing job. They had my dining room table and couch put together in 20 minutes and were absolutely professional. Definitely pay for the delivery.
Jaylen and Anthony were exceptional! Efficient and careful with moving in the furniture
Quick delivery. Thank you Jaylen and Anthony!
Great service first thing in the morning from Anthony and Hayden! Very friendly and installed my new couch very well! Thank you to both of them!
Donald and Kenny were fabulous and our delivery went very smoothly!
Jaylen and Hayden were extremely professional and quick at the delivery, I would use this company again for sure!
Donald and Kenny did great! Fast, easy and quick. Couldn’t ask for more
Donald and Kenny, were awesome quick and no hassle we’re efficient and polite and hard-working. Seem to work well together paired.
Fast, courtesy, and efficient. Personable and friendly. Kenny and Donald placed the furniture where I requested and checked to ensure everything was as I wanted before they left. Leaving no mess just a beautiful bedroom. Thank you.
I recently had the pleasure of having Jaylen and Hayden assemble my four-piece couch, and I couldn't be more impressed with their service. Their attention to detail was exceptional from start to finish. They meticulously put together each section of the couch, ensuring everything was perfectly aligned. They even took the time to arrange the throw pillows thoughtfully, adding a nice finishing touch. Jaylen and Hayden were incredibly careful while moving the heavy furniture, always mindful of the walls and floors to avoid any damage. Their thorough cleanup afterward was much appreciated—they left no trace of packaging or debris behind. Overall, their professionalism and dedication to delivering top-notch service truly stood out. I highly recommend Jaylen and Hayden for their outstanding attention to detail and excellent work ethic.
Anthony and Haiden did a great job delivering and assembling all of our furniture
Jaylen and Thomas were prompt, courteous and very careful in delivering my new loveseat!
Jaylen and Thomas did a great job delivering our sofa. They were really nice and quick with the install. Thanks!
Working with Ashley was great. They were very helpful in choosing a new couch, and Jaylen and Thomas were professional and efficient when delivering the new couch. They handled it with care and provided great service!
Jaylen and Ken were amazing!!! They were super fast with the delivery and very kind. I am loving my couch. Thank you for taking great care.
Jaylen and Kenny are fast paced workers they were very respectful and gentle with our furniture great workers! Keep up the awesome work!
Jaylen and Kenny were very professional with the delivery of our furniture. They did a great job!!
This is my second time to purchase furniture from this store and my second salesperson. I was treated kindly and was assisted for all my needs. I worked with Kevin this time and he was pleasant to work with and fun. I have thee more pieces coming and I would come back to this store again.
Donald and Kenny were phenomenal. Arrived early and efficiently installed my bed! Thank you!
Jalen and Hayden were friendly and efficient. They took great care with delivering my items and would recommend their services to anyone. Thanks again fellas
Jaylen and Hayden did an excellent job setting things up! Really appreciate them helping us out.
Jaylen and Hayden were great!
The delivery personnel were quick, courteous, and efficient.
Hayden and Jaylen were great! Super fast and efficient delivery, would highly recommend!
Jaylen and Ken were fast and efficient!! I loved how professional they were and everything looks great! Thank you!!
Our living room sofas were delivered today and we are so happy!! Donald and Kenny delivered our furniture and they were both friendly, professional, and I highly recommend them! Thank you guys!!
Jaylen and Ken were very quick and professional when they delivered our couch!
Jaylen and Ken did a wonderful job with the delivery. They were quick and professional.
Jaylen and Ken were polite, fast, and eager to make sure our loveseat was delivered to our satisfaction. We couldn't have asked for better service from these guys and Ashley. Thanks again!
Jaylan and Ken did a wonderful job and were very quick and very efficient. Totally recommend them!
Rynna did a wonderful job of helping us find a couch we loved! She was available and knowledgeable for all of our questions and we never felt pressured.
Sofia was very nice and hekped us with our purchase. We have purchased from them in the past and have had a good experience each time.
We had an amazing experience all around at Ashley! Elizabeth was our sales person and gave us the best possible deal gave us the amazing recommendation to get white glove delivery. Jaylen and Hayden delivered our furniture and they were amazing. They had it set up done in 30 minutes and were very nice and very professional. This is our first time buying from Ashley, we won’t go anywhere else for furniture now.
Jaylen and Hayden were friendly and professional. They went out of there way to unload the delivery in a specified room
Very friendly and helpful.
I was looking for mattresses. I met Sofia and she was very helpful, never pushy and let me take my time in deciding what I wanted. I would recommend my family and friends to deal with her anytime.
Anthony and Hayden were great! They were quick to deliver and set up my mattress.
Maija was great and took time to help us find the couch we were looking for! Jaylen and Anthony were amazing with delivery! They made sure it was set up where I wanted and that I was happy with everything before they left.
Excellent delivery! Jalen and Hayden were professional, efficient and very mindful of the work they were doing
Anthony and Kenny didn't a great job
I came in pretty much knowing what I wanted. Rynna helped narrow down the options and we found what I was looking for. Came back in for a couch, a couple of days later and was out the door with what I wanted in less than 20 minutes. I got the delivery of my items a few weeks later and Jaylen and Kenny were very professional and got everything situated very fast.
Had a very good experience working with Rynna. She's very knowledgeable about the products and explains everything to you without feeling pressured to buy anything. I was looking for a new mattress and couch. Having visited multiple stores and dealing with sales people that were not very interested in actually helping. Was really nice to have Rynna explain the different types of mattresses and really help me find what I need rather than just sell me one. Very satisfied with my purchase and will definitely recommend her to my friends. Had everything delivered yesterday. Jaylen and Anthony were very professional and did a great job.
Jaylen & Hayden delivered our chaise and loveseat. Very professional. Did the job quickly and efficiently.
WOW! Amazing service. Communication throughout the order up to delivery was above and beyond. Delivery was smooth and up to date (literally minute by minute). Jaylen and Hayden delivered fast and perfectly. Highly recommend Ashley. We went direct with Ashley after that other "big box" company was selling from Ashley but had backorder. We will now use Ashley in the future after this wonderful experience. So much better than the competition! More personable, caring, and communicative experience than the rest.
Jaylen and Hayden provided quick and professional service. They made a job that would have taken me hours on my own take minutes. Very happy to have payed for delivery and setup.
Very Happy with what we bought! Thank you
I have had an incredible experience at Ashley. Maija has been amazing and helped me with everything I have asked. She has been so patient with me, even when my son was yelling because of the echo in the store. I highly recommend the Ashley store in Cheyenne and highly recommend Maija.
Jaylen and Hayden were super quick setting up the furniture. No issues, would recommend them again. Furniture also looks good and undamaged
Jaylen and Anthony from Ashley Furniture went out of their way to make sure our delivery went smoothly. Ashley can be proud to have them as employees. We are quite happy with the way everything went and the furniture was delivered without issues. We would definitely use the Ashley delivery team again.
Jaylen and Hayden were awesome and super helpful! I love the new storage bed
Jaylen and Hayden were absolutely amazing! They came in set up the furniture exactly where I wanted it & walked me through how to work everything & were so kind!! Thank you! 10/10 recommend!!
Maija was absolutely wonderful!
Furniture seems reasonably priced and good quality, staff is nice. We loved working with Maija.
Jaylen and Hayden were super nice & helpful delivering my packages! I love my new bed furniture thank you so much!!
Maija was extremely easy to work with. Great customer service. We were living in another state and she was prompt and easy to communicate with.
Donald and David did a great job, quick and professional.
Very attentive from beginning to end. Very easy and enjoyable transaction!
Couch delivery went great! Donald and Haiden were very professional and friendly. We love the new couch already!
Rynna was amazing! This is the first time I've been able to afford something decent and she not only was patient, but was super helpful when I couldn't decide and helped me stay within my budget! Definitely recommend asking for her if you go! Updating this review to add, Hayden and Anthony were amazing delivering my stuff this morning. Quick, fast, efficient, and even asked me where I would like everything. Huge props to Ashley Furniture here. I will be using yall again!
Dalton and Haiden were great delivery guys! They were on time. They set up my dining table fast and was mindful of the walls when bringing it into the house! Very polite and professional.
Donald and Haiden were great. They were very respectful and did a great job setting up our bedroom set.
Donald and Anthony of Cheyenne Ashley did a great job delivering my new Dining Table and chairs - they even took my old table to my basement for me. I love my new table!
Donald and Anthony were professional, courteous, and very efficient. 5 stars!
We walked in, said we were desperate! Maija helped us, went through her inventory, found us a reclining chair and couch that we could buy and take home same day. She was super helpful and we will be back to buy more from her.
Jaylen and Anthony arrived within promised window, kept me notified by tracker app. They were quiet (I had 2 sleeping grand babies), well-organized and professional. Completed required owner instructions and made sure unit was placed correctly. They were in and out in less than one hour. Great experience !!!
Donald and Jaylan did a great job ! They are very professional , friendly , and were very careful of the walls and surroundings when delivering my mattresses . Good job ! Thank you !
My wife and I had a wonderful experience with our Sales person Maija. She was very professional and knowledgeable which made it a real convevent experience.
Thank you guys for delivering and assembling the couch! Donald and Jaylen are the best have the best day
Great job completing our order. Looking forward to receiving it!
I’m coming to Aurora, CO this week and was having trouble figuring out my furniture situation. I called Ashley in Cheyenne and was transferred to Rynna. I can’t say enough good things about her! She helped me search for pieces to help make my place a home! Jaylen and Hayden also did an amazing job of delivering and setting up my furniture. They were so courteous and helpful.
My experience with Ashley in Cheyanne was beyond my expectations. I ordered my furniture on the Internet, sight unseen, from the Cheyenne store. I worked with several people there that were very professional and knowledgeable. My store contacts, Maddison and Bonito were very helpful. My furniture was delivered by Jayden and Anthony and they were very professional, quick and courteous. I highly recommend this store.
Great customer service. Thank you 😊
David and Donald were awesome. They were courteous, professional and timely and took the extra time to properly place our furniture where it needed to be.
Hugs thanks to Donald and Dave for getting our new mattress delivered and set up while it poured on them! Even in the cruddy weather they still were upbeat and got us all set up! Now to enjoy our new Purple mattress!
These guys did awesome! They were quick and efficient and very nice! Donald and David were the best. I will highly recommend Ashley's again!
David & Donald did a great job navigating narrow stairs in my 1939 house to set up my Ashley furniture for this super cozy room in the basement. Thanks guys!
Jaylen and Thomas dropped off our sofa from Ashley Furniture in a very timely manner. They were quick setting it up and very friendly. I also loved the communication updates on their arrival time throughout the day. Highly recommend them!
Jaylen and Thomas were very helpful with delivering my couch! Very friendly and polite! They were careful with delivering my couch as well. They were fast and efficient!
Sofia was a very friendly and knowledgeable sales person. She could answer all of our questions!
Sophia was a very professional and knowledgeable sales person. She walked us through every bit of thing we needed to know about every single couch we looked at with a lovely demeanor.
Sofia was friendly, responsive, and thorough. Good customer service is hard to find today and she exceeded our expectations during our shopping and purchasing experience.
Great experience- easy, efficient and professional!
I recently purchased a couch from the Ashley Furniture store in Cheyenne, and I cannot express enough how incredibly accommodating Maia, Dan, and the entire team were during my experience. I bought the couch shortly after my father passed away, making the process very stressful. The first couch didn't fit despite matching the online measurements, so I had to exchange it. They were extremely helpful throughout the exchange. Although the new couch fit, it didn't quite work for my space. Due to travel, I missed the 72-hour return window by a couple of days because I was traveling. Initially, I thought I was covered by Ashley's 30-day guarantee, only to find out that stores offer just 72 hours. When I reached out to explain my situation—my recent loss, travel, and the missed return window—Dan, the owner, showed an incredible amount of compassion. Despite their strict 72-hour return policy, he made an exception and allowed me to return the couch. This level of empathy and understanding is rarely seen in companies these days. So much so, it brought me to tears when speaking with him. Maia, Dan and her team went above and beyond to accommodate me, even though they didn't have to. Their willingness to help, especially in such a difficult time for me, speaks volumes about their customer service and commitment to their customers. If you're in Colorado and considering purchasing from Ashley Furniture, I highly recommend the Cheyenne store. Their exceptional service and willingness to go the extra mile made a world of difference for me. I just got my couch picked up and had to add that Haiden and Anthony were amazing and another example of the exceptional staff at Ashley - Cheyenne.🥰
Painless, professional installation, give these guys a shout!
Jaylan and Thomas delivered our furniture today and it looks great! We are so happy.
The moving team (Jaylen, Thomas, and Anthony) did a fantastic job delivering, moving, and assembling my furniture. They were professional, knowledgeable, and a pleasure to work with. One of my cabinets was more than a handful to get up stairs. They did an awesome job troubleshooting the issue and moving the furniture upstairs with zero damage to the house. Thanks guys.
Rynna was very helpful. She was pleasant to work with and we never felt pressured. The overall experience was excellent!
I was helped by Maija, and she was very helpful, kind, and professional. She made the order process easy. Would definitely purchase from here again, and ask for Maija!
Maija is superb. Her patience and knowledge sealed the deal as I worked through many considerations and options when buying a new mattress. Highly recommend Ashley furniture, ask for Maija!
The Cheyenne store has always been an absolute pleasure to work with. We have bought all of our furniture from them and they are always extremely helpful. Very professional and will keep you informed the entire time. Jaylen and Thomas came to deliver and put together our new bed frame and a dresser. They were on time and worked efficiently and were very helpful. I always enjoy working with them and will definitely continue to purchase from them.
Jaylen and thomas managed to get my massive new couch up my tiny staircase! Nice guys and quick to get it all done.
I love the bedroom suit. Jaylen and Thomas were the delivery drivers who went over and beyond to help with my new setup of the beautiful furniture. The room was upstairs and they were quick and conscientious of the delivery and care.
Very professional and friendly service. Highly recommend Maija
Great communication & a smooth, friendly delivery from Jayden & Thomas.
Great experience with Maija. She answered all my questions. We did buy a purple bed.
Anthony and Haiden were careful and even took the feet off to help the couch pieces fit down the stairs and then put them back on and set up the couch and cushions and pillows 👍🏽
John and Anthony did a great job, very courteous and professional, in and out in short order 🙂
Great service. Quick, friendly, easy!
Donald and Anthony were fantastic. Helped my wife with different designs
I was having an incredibly difficult time finding replacement parts for a couch that I bought five or six years ago. I was getting the runaround from the manufacturer then I got in touch with Brittany in Cheyenne. She knew exactly what to do and took care of everything! She was great to work with, I will be buying all of my furniture from the Ashley store in Cheyenne from now on.
Jaylen and Thomas were very quick, professional and friendly - they can set up a living room set in just a few minutes! 😁
Pleasant
Donald and Jalen arrived on time. They were very professional. They surveyed the area before they brought in our furniture and made sure that the furniture was placed where we wanted it. Donald was very persevering in making sure that the rocker recliner was intact and working before he left. They did a great job!
Very friendly, great experience, will be back in the future to buy more furniture!
These guys were helpful, courteous, and did a great job delivering and setting up our new furniture! We were really pleased!
Jaylen and Thomas were great and professional at delivering my Sofa 😊
I went to Ashley furniture today and was assisted by Rynna. She was so amazing, friendly and super easy to work with! At no point did I feel “pitched” or sales pressured. She asked me what I wanted, my budget & never wavered or tried to up sell me. It was so refreshing! Needless to say, I’m the proud new owner of a beautiful sectional that I’ve always wanted! Thank you Rynna & Ashley Furniture!! Follow up: I had my sectional delivered on Saturday and it’s beautiful! Donald and Anthony were there to help with the delivery & set up. They were very caring of my doorways, other furniture, and very courteous. They made the experience seamless & pleasant. Thank you guys!!! Overall experience with Ashley furniture was awesome!!!
Maija had such positive energy and made shopping enjoyable. She was also well spoken, sweet, and gave her advice when I needed it. We need more people like her!
Got help right away everybody was very professional and willing to answer any questions. Delivery was 10/10 will to work with what I wanted and was super fast!
Very nice shopping experience. Excellent staff.
While we waited 4 weeks for delivery of our new sofa recliner, we actually feel it was worth the wait. Unfortunately it sustained a small tear upon delivery but Ashley rectified the situation on the spot with a discount and all is well. Service and communication from begin to end was superb. Special kudos to Kevin (sales) and Jaylen (delivery) for outstanding professionalism. We feel comfortable shopping Ashley's Cheyenne store again.
Very friendly and professional
Donald and Jaylen did a great job. They were careful when unloading our new furniture, friendly, and efficient with the setup. Thank you guys for your professionalism.
Sofia was super friendly and helpful 🙂
Donald and Jaylen did a great job delivering and setting up our new couch. They were kind and efficient!
Donald and Jaylen were very professional, clean, and respectful! Appreciate their hard work and making sure everything was set up correctly. Great job guys!
Facebook indicated 40% off everything. Reality was 40 % off bargain room. Bait and switch. Owner got back to me. Guess there is a distinction between the outlet part of the store and the actual store. One certainly could say the outlet is the store. Still shady
Great experience! Elizabeth helped me find the perfect dining room table and chairs, even got the order fixed when I realized I ordered the wrong chairs. She went above and beyond!
I had what I would call the BEST customer service I have ever experienced in my entire life at the Ashley Store in Cheyenne. Rynna was truly amazing. I have always loved the Ashley furniture products, but Rynna clearly went above and beyond with customer service. I had to drive a ways to go to the store but she made sure they had the actual furniture on their showroom floor for me to come see and sit in. She sent me photos every time I asked a question and couldn’t be at the store. She was GREAT!! I love love the sofas, coffee table and love seat that I bought. And I cannot say enough about how wonderful it was to work with Rynna. She renewed my faith that there really are good kind and helpful people out there in this crazy world. Thank you Rynna, and Ashley furniture. My living room makeover is perfect and I couldn’t be happier about my experience with Ashley Furniture!!! 🥰
We had Sofia to help with our purchase and she was amazing! Plus the store is always so clean and nice. We love it there!
We have used Ashley furniture in our short-term rental and found it to be the most durable furniture for the money. When we went to buy new furniture for our home, we wanted the same quality and durability. Rynna was our sales woman and she was knowledgeable, communicative, and easy to work with. Even though there the closest store was 40 miles away, the drive was worth it. I would recommend this store and brand to anyone.
Wonderful experience. Elizabeth was patient, knowledgeable and very kind!
Donald and Anthony did a wonderful job! Thank you for bringing in our bed and setting it up! Cleaned up, efficient and very kind and professional!
Maija was a joy to work with. She spent the afternoon helping with furniture selection for 3 rooms and making sure that things flowed well together.
Rynna was awesome called and got me a quote and was very friendly and had great communication .
We’re very satisfied with Ashley Home Store for ordering our kitchen table and chairs. Our sales rep (Rynna) was knowledgeable and professional and went the extra mile to make sure we were going to get what we ordered.
Sofia was great! Attentive, listened to exactly what we wanted and helped us find worked for our family. Would definitely work with her again in the future.
My experience was exceptional: Maija at the Cheyenne WY store went above and beyond to assist me in a “spur of the moment” move to Denver and the immediate need for furnishings in a new apartment to begin a job within 10 days of our initial conversation….. that conversation began via virtual chat, then by referred live text to the closest store (which is in Cheyenne). The most important purchases , in order to have a livable home , were prioritized for delivery by Maija , along with a timeline for supplying the additional/adjunct pieces
Jaylen and Thomas were awesome. They were quick with delivery and placed everything exactly where I wanted it. 10/10 would recommend
Rynna was great to work with, very personable and had great follow up. She found us exactly what we were looking for and the transaction was a breeze. Highly recommended! Edit: After the initial transaction, everything went downhill. We were told 3-5 weeks for delivery, it ended up taking over 8 then the large sofa was damaged by delivery drivers, had to wait another 2 weeks then the sofa we just received has obvious manufacturer defects. They said they would send a repair person out. I don’t want my brand new $1500 sofa to be “repaired”. It should have never passed quality control which Ashley’s obviously doesn’t have. Not happy at all and it’s impossible to speak to anyone in charge .
Donald & Anthony were professional, quick and tidy- these two are great ambassadors for Ashley Furniture!
Donald and Anthony did awesome very professional and fast. Highly recommend
We found the sofa we were looking for and the customer service was excellent from the salesman, Kevin, to the delivery. We would definitely shop there again even though it is a bit of a drive.
Jayden and Thomas were both professional, quick but efficient and no complaints.. they did an excellent delivery
Delivery was on time like they said. They brought furniture in and set it up within a few minutes. Very polite and friendly!! Definitely recommended!!!
Jaylen and Thomas did an amazing job! They helped put my furniture together AND did it in a timely manner! 10/10 I would recommend them!
Donald and Jaylen were very polite, and helpful
Donald and Jaylen went above and beyond for us! Thank you SO much!!!
Donald and Jaylen did an excellent job of delivering our new sofas. They were friendly and worked diligently!
Donald and Jaylen were polite and efficient with my delivery. Also, they were careful as they carried my item in.
Jaylen and Thomas Got my couch down the stairs and into my apartment SO fast! Clean up was great and the team may have been here approx 20 minutes MAX! Talk about speedy delivery! Thank you so much! Everything is perfect, thanks to you boys!
The two men that delivered our sectional and ottoman, Donald and Anthony are amazing! They had it all set up in no time and were professional and friendly. Excellent customer service! Thank you!
Professional, on time, fast, and accurate. Donald and Jaylen were incredibly professional and courteous. Best delivery team I have ever worked with.
Jaylen and Thomas did a great job delivering and building the furniture I ordered. They made quick work of the task and were very courteous. Overall I am a very satisfied customer.
Jalen and Thomas were very thorough and efficient! The delivery went smoothly.
From ordering to delivery everything went smoothly. All the people involved were friendly and professional. Answered any and all questions.
Great service! Jaylen and Thomas were efficient, helpful and friendly. They delivered our table with care and consideration. Thank you!
Thank you Rynna for going above and beyond to make our experience at Ashley Furniture an incredible one. You are truly a great asset to the company. You were extremely helpful and not one time made us feel pressured or uneasy. We checked other stores and thanks to the amazing customer care and attention we received from you, made it very easy to choose your store to make our purchase. We are also pleased with the selection and quality of our choices. We would definitely recommend Ashley Furniture to anyone due to, not just wonderful, quality furniture selections, but also to the amazing interaction we had with you Rynna. Thank you for making it so easy to choose Ashley to furnish our new place.
Great shopping with MAIJA. Quick and effortless transaction with a 5 star ⭐️ rating. Excited to receive my Sofa😊Daniela
Sofia was extremely helpful and fun to work with for our much needed new mattress purchase. We never felt pressured to buy or rushed in making our decision. We will definitely return to Ashley’s for any needed furniture in the future. Thank you for everything Sofia!
Jaylen and Thomas did an amazing job delivering and putting together our Powerbase for our bed. They were both very kind and informative.
I absolutely LOVE Ashley’s furniture! We’ve bought online before but this was the first time going to the store and looking at what we needed. Maija was OUTSTANDING! Her customer service was excellent! I had my toddler with me who was a little wild, she played with him and made me feel at ease! She was kind and beyond helpful. I highly recommend anyone needing furniture to go see Maija! I’m telling you best experience I have ever had anywhere! So easy! She was fast and efficient. I truly appreciate all the help and kindness I received today!
They were great. Quiet and worked quickly and efficiently. Thank you Donald and Jaylan.
Big thanks to Donald and Jaylen! Had a bed delivered and put together today. They arrived on time and had it constructed quickly. Feels very sturdy! Will definitely order from here again :)
Perfect from purchase to delivery. Very good experience. Everyone friendly and courteous always kept us updated right to delivery time. Kevin our salesperson went above and beyond. The office was always keeping in touch which we so greatly appreciated. Jaylen and the other gentlemen were so polite and set up quickly. Super happy!!!
We bought a bed there n can’t wait til it arrives
Jaylen and Thomas were professional and polite!
David and Donald were exceptional! The best delivery team hands down! They were timely and quick. They had my couch put together in minutes and were beyond careful. thank you guys!!
Great furniture and great service!
Donald and David were quick and did a great job assembling our bed. They communicated well and cleaned up after themselves. Thanks for the great delivery service!
Maija was an excellent salesperson. Her knowledge of the products in the store was very impressive. She was patient, but was always able to direct us in the right direction for our needs. She also followed up with us after our visits to see if we needed anything more, or if we had any questions or concerns. If you go to Ashley, I highly recommend asking for Maija to help you. Happy shopping! 😊
Donald and Jaylen were fast, friendly and very professional! We are super happy with the bed we ordered and the service received. Thank you so much!! Great experience!
Came right on time, delivered and set up perfectly!
Rynna @Ashley fine furniture made it easy to help with my order. Efficient & friendly
Donald and Jaylen were awesome! They were super friendly, drove a few hours with a large furniture order and arrived at the earliest expected time which was amazing because I had to work in the evening. They set everything up very fast and efficiently and were very polite and helpful! Thank you again guys you made my redecorating project way less stressful!
Excellent service! Thank you Donald and Jaylen!
Ashley furniture store is a great place to shop for furniture. We drove from Denver to the Cheyenne store and we were not disappointed. Great selection! Maija gave us excellent customer service and she was helping us with our selection and finding bargains. We recommend Ashley.
Donald and Jaylen Did an amazing job putting together my furniture they weee ver respectful and friendly
The staff was easy to work with and the store had a special going on for the furniture we were seeking. Overall an easy experience!
Delivery was on time and completed with care. Jaylen and Donald were friendly and professional; they provided great customer service. Thank you!
Donald and Jaylen were wonderful. Professional and handled everything with care!!! Amazing guys!!!!
Donald and Jaylen were highly professional in the delivery, takedown of damaged table and set up of the replacement table. Asset to Ashley furniture, thank you so much, Deb Smith - Ashley furniture customer
Donald and Jaylen were excellent!
Donald and Jalen were awesome. Kept us updated on delivery, were on time, professional and put the couch together quickly. Both super nice guys! Thank you!
Donald and Jaylen were very fast and efficient when they delivered my order.
Sofia was wonderful and extremely helpful!
I live up on the third floor of my apartment and Donald and Austin did so great in carrying the furniture up carefully and in a timely manner. It was a pleasure and they didn’t complain once!
Donald and Austin provided great delivery service!
Donald and Austin were great!
Sophia was amazing and was so helpful. I will most definitely be coming back. Thank you for making my furniture buying easy and stress free!
Jaylen and Thomas were quick and professional when putting in our new sectional.
Jaylen and Thomas were AMAZING!! Very kind and generous young men! They moved the furniture in without issue, and talked basketball with my husband! Great hires on Ashley’s part!
Donald and Jaylen were punctual and quick assembling my bed frame!
Donald and Jaylen were quick, professional and careful as they moved the furniture from truck to my garage
Donald and Jaylen provided a quick and professional delivery. Great service!
Donald and Jalen were great and fast delievers
Donald and Anthony were great 👍
I had an amazing experience, I started working with rynna mcbroon who was very amazing in doing what she could to get me the right fit for me texting me daily and helping me thru the process of picking what i needed, Kevin Newell sealed the deal at the end going through all the paper work I needed and making sure I understood what was happening, thank u both so much.. over all I am very pleased with ashley store this is my 3rd time buying with them and every time it has been a pleasure..
Today two wonderful men by the names of Donald and Jaylen delivered my furniture. They were so kind and respectful, thank you.
Donald and Jaylen delivered our sectional, was absolutely perfect. Couldn't ask for better service.
Was amazing helped me figure out a lot of thing including the bed and pillow feeling I like and made me comfortable. Amazing service
From start to finish, Ashely’s was great! Marissa showed us several different options for furniture and answered an abundance of questions with lots of knowledge and info provided. Once we finally decided on a sofa, Rena assisted us with ordering and getting delivery set up and was so, so helpful with all of our additional questions. Once the sofa arrived and was delivered to my house, Donald and Austin were very professional and made sure to handle our furniture with care. The communication from Ashley’s was great, as each week I received texting updates regarding our order and delivery, which I appreciated! Thank you!!! We love our new sofa!!!
Donald and Jaylen were awesome! They got everything in quick and effectively
The process was so smooth and Donald & Jaylen were great and very professional!
Amazing experience. Quick and easy. Made sure were happy and satisfied with my purchase
Mom liked the plants at the office but the costumer service was really good an employee named Kevin was very friendly and was patient with us. This is a great store and me and my mom will definitely be back soon
Kevin was very helpful and knowledgeable. He made picking multiple pieces of furniture (with 2 kids) easy as it can be. Thanks!
Jaylen and Thomas delivered for us today, they were very quick and professional. Even with their busy schedule they waited on us to get home from school pick up. We are extremely happy to now have our furniture! Thank you to Kevin as well for helping us pick the perfect set!
Our chairs from Ashley Furniture are beautiful and well made. We are especially thankful for our delivery crew, Donald and Jaylen. They were very professional and so careful bringing the furniture into the house. I couldn’t be there for part of the delivery and both men just kept working to get the job done. Thank you Donald and Jaylen and Thank you Ashley for making the whole process so easy.
Experience at Ashley was super helpful and easy picking out a dining table! Delivery was easy and Jaylen and Thomas were on time and put the table together in minutes!
Due to a special circumstance that led to us having a decent store credit at Ashley, we went in and worked with Maija. She was so helpful and kind throughout the entire 2 hour experience. Our credit would have been wasted had we not used the entire thing, so she worked her hardest at redesigning our living room while using as much of the credit as possible! I truly cannot wait for our furniture to get here because I know it’s going to look amazing, all thanks to Maija! 10/10 recommend working with her!!
Ashley took awhile to actually get my chair and have it delivered, but I really like the chair! Jaylen and Thomas were very efficient and friendly as they carried it in.
Donald and Jaylen did an excellent job delivering our furniture on time and in excellent condition
Jaylen and Donald did a great job delivering and setting up our new love seat. They were quick, cleaned up and tested. And right on time. Thank you!
Donald and Jaylen were professional and the delivery was quick. I appreciate the extra effort to maneuver my non delivery friendly stairs.
Donald and Jaylen were super friendly and efficient!
I recently purchased some furniture from the store and I couldn't be happier with my experience. The manager, Cody, was incredibly helpful and knowledgeable about the products they had in store. He took the time to listen to my needs and helped me find the perfect pieces for my home. The delivery drivers, Donald and Jaylen, were also exceptional. Not only did they deliver the furniture in a timely manner, but they also helped set everything up and made sure I was happy with the placement of each piece and that the motor worked for the recliners. Their attention to detail and professionalism were greatly appreciated. Overall, I had a fantastic experience shopping at this furniture store. The outstanding manager, The friendly sales people and delivery drivers truly went above and beyond to make sure I was satisfied with my purchase. I would highly recommend this store to anyone in need of quality furniture and excellent customer service.
Maija was great! She was helpful, friendly, knowledgeable, and very patient. Can't wait to get our purchases delivered!
So first, I met Majia after speaking with her through phone. There was a bed frame we were looking into for my six year old daughter. After asking countless questions to her, we decided to go into the store to do the order and look at some other options before purchasing. Majia was sooooo friendly both on the phone and in store and we truly enjoyed working with her and so did my girls. She showed us a couple of options for my daughter but at the end we decided to go with our original option. She in no way pressured us as parents to go with anything different and she was such a joy to conversate with and made us feel relatable with her as we talked about our families. After finishing with the order for my daughters bed frame she showed us some options for us to look at for our own primary bedroom as we are looking for new furniture once we figure out the set up for our room. Again there was no pressure to buy today and she showed us her and her husbands favorites as well as wrote down the frame we found interest in as we plan on coming back. This was truly such a great, relaxing experience and we loved having Majia! Highly recommend asking for her!
Donald and Austin arrived in time as promised,fast, friendly and efficient.
Donald and Austin did a fantastic job. Quick, efficient and professional.
Donald and Austin were professional and very helpful in the delivery and setup of our furniture!
The delivery was a pleasant experience. Donald and Austin were nice. The store is nice.
Great shopping experience. Maija was helpful in showing me a great selection of couches and respected my time and budget!
Donald and Jaylen delivered my furniture today in the snow thanks guys. They asked me where I wanted the furniture and were very cautious while moving. Also all the updates about expected arrival time were great.
I want to start off by thanking Madison, I hope that is her name. Please contact me if that is not, and I will edit and give her the recognition she so deserves. I contacted Madison, about replacing my current theater seating sofa. I presented several types I liked and she returned with the three that Ashley had ready to go. She even arranged to have the previous sofa removed. I told Madison it was a tie between two sofas and I couldn't decide. I told Madison to pick one, I trusted her, and not tell me which one she chose. Well when the guys unloaded it and assembled, she chose well. It was beautiful, the pictures don't do it justice, comfortable, supportive, the fabric is unreal, just like leather but, it's like kinda stretchy. So Maddison set all this up with removal of the old sofa, and picking a sofa for me, that I totally love (it was like my birthday). The two guys that brought it, Donald and Jaylen, they arrived at my house right as I got the fifteen minutes text. Donald asked me to show him where I wanted the sofa. Donald and Jalen took out the old and into the new. They were polite and friendly and busted it out in twenty minutes, that's with showing me how it works. Great experience all around. From Madison to Donald and Jaylen. That's why I buy local, good people, good service, good product. Edit: I am all about keeping my word. I stated if I got Madison's name incorrect I would come back and give credit where credit is due. The fantastic sales professional that made this happen like clockwork is, in fact, RYNNA! She is absolutely "Johnny on The Spot" with getting your furniture dreams to reality. Give Ashley Store some love.
Purchasing furniture from Ashley has been a great experience from start to finish. I was told up front how long it would take to get bedroom set in, and received weekly updates on delivery time. The furniture is great quality and reasonably priced. The delivery guys were friendly and professional. I am a repeat buyer.
Jaylen and Thomas were great they were quick and efficient with my new dining room table and chairs! Thank you!
Donald and Jaylen were both very professional and very meticulous in inspecting the furniture for defects. They were on time and efficient and knowledgeable about the pieces they were delivering.
Donald and Jaylen were on time, took great care of nagivating the mattress through my house and also took care of the mattress as they took the plastic cover off. I'm excited to make my bed and take a nap on my new mattress.
Men were very nice and pleasant.
The ETA for delivery was on time, extremely efficient, and both of the representatives were cordial.
Donald and Jaylen did a great job!
Maija knew her business and hooked it up
Donald came back after he delivered the chair and fixed it. Great customer service.
Donald and Austin did a fantastic job installing the furniture. They got it done in a good timely manner and put all the pieces where we wanted them
Jessica assisted us when looking for our mattress and frame in store. She was super helpful and we could tell she had our best interest in mind when helping us choose. Our delivers Jaylen and Thomas were timely, professional, and moved super quickly getting our bed and nightstands installed. I would definitely recommend the team we had!
The men was very nice
Donald and Austin did great
Donald and Austin delivered the mattresses we ordered fast and they were curtious and polite.
Donald & Jaylen did a great job! They arrived promptly and the tv stand was already assembled and ready to be placed.
I went in today, looking for some furniture, and Maija greeted me “hello, friend!” She asked what I was looking for and lead me towards several pieces of furniture that met my description. We got some exercise walking through the showroom and warehouse but I felt as though she cared about my experience as a customer. As in usual human fashion, I was drawn back to the first set that caught my eye. Her knowledge, professionalism and dedication was exemplary. We found exactly what fit my living room space, perfectly. Thank you, Maija, for the personalized experience as a customer, laughs and expertise.
Jaylen and Thomas are the best! They must be master Tetris players!!! We ordered a sofa that was clearly too large our basement, with all of its twists and turns (it is an old house). They still made that mess happen and were super professional about it. Amazing!
Jaylen and Thomas were both very quick and careful delivering and setting up my couch. Very respectful young gentlemen! Thanks!
Jaylen and Thomas were awesome, they got here in a timely manner and worked quickly to get a big bulky couch through a difficult space. They were also very kind, 5 stars.
Jaylen and Thomas were fast and professional. Would recommend anything being delivered by them. Love the couch and loveseat.
Maija was absolutely amazing and helped me find two pieces that are perfect for the space I needed filled! Thank you for your guidance.
Donald and Jaylen did a good job
Super nice delivery dudes!
Donald and Jaylen made easy work of it. Looks great.
Ahead of schedule. Quick and efficient. Great job Donald and Jaylen.
Donald and Jaylen were great with my couch delivery. I think they had it inside and all set up within 10 minutes. Great delivery experience!
Donald and Jaylen were polite and professional. Kept us informed about their arrival
Donald and Jaylen are awesome and helped out to get the furniture in the right spot.
Donald and Jaylen were excellent delivering my sofa — efficient and kind!
Donald and Jaylen were amazing made the process of delivering my dresser super easy. Definitely a great team.
Donald and Jaylen were super friendly and helpful! They finished the work quickly and ensured the space was kept clean throughout. Thank you!
Another amazing Ashley experience! I ordered my bedroom set from Maija a few weeks ago and today Donald and Austin delivered it to me. They were extremely friendly upon arrival and they worked efficiently and got my set put away in my house very quick! Very happy with my delivery experience😊
We are very pleased with our delivery. Two very nice/respectful young men names Donald and Thomas delivered our new furniture and took a lot of care bringing it into our home. Thank you and we appreciate the professionalism and recommend Ashley furniture
Elizabeth was very helpful and allowed me to try out all the sectionals as long as I wanted. She checked in with me periodically, offered water and let me take my time deciding. I will definitely refer people to Ashley’s furniture and will return for future purchases. Everyone who I came in contact with today, March 2 was friendly and helpful. Great job 😊 thank you
I am very pleased with the customer service team and Miya for their attention to detail. We will have some of my daughters midshipmen visit us soon.Miya has gone out of her way to make sure that all our furniture needs have been delivered and placed,well before the deadline. As a retired officer of the U.S Airforce I recommend this store. Job well done!
Donald and Austin did an exceptional job and were very quick
Donald and Austin Did an awesome job with our delivery. They were friendly and efficient!
Kevin was great to work with. He is very patient and thorough ensuring you get exactly what you’re looking for.
Donald and Austin were professional, timely, and efficient. Would highly recommend.
Donald and Thomas showed up as advertised! I received updates through out the day on their arrival time which was awesome, I didn’t have to sit around the house with a 2 or 3 hour window waiting. They arrived within 5 minutes of the scheduled time, were courteous and very professional. Most importantly they delivered our sectional with their “white glove” service, placed it where we needed it and made sure it was set up exactly how we needed it. Couldn’t be more happy with Donald and Thomas!
Donald and Austin were quick, friendly and did a great job withe the delivery
Website needs to be better managed, site shows furniture in store, that is not
Donald and Thomas made our delivery very fast and they took extra care to make sure everything was set up correctly. They were also very professional and kind.
Furniture is great and very pleased with it but I wish I had just purchased through the website. Communication was lacking throughout and the lack of delivery options was never explained and incredibly disappointing. Will not be returning
Jaylen and Thomas delivered our couches in perfect condition and in a very timely manner. Very great service!
The delivery was on time and the young men were very productive on their job. Thanks for the nice job young men
Donald and Jaylen did a fantastic job delivering and setting up my couch 😁
Donald and Jaylen did an amazing job they were very professional and able to carry a couch up 3 flights of stairs.
Jalen and I think Doug?, who delivered our sectional were absolutely wonderful. They were polite and got the furniture in set up and were on their way. They made sure that we were satisfied with the couch and their task. Thank you
The entire experience of the delivery of our new couch by Jaylen and Thomas was excellent. I was notified of their progress every step of their delivery route which is helpful in planning when to be home. Once they arrived, they promptly and perfectly assembled and set up the couch in its spot and were very kind and courteous. I would definitely choose their delivery service again.
These guys were very polite and professional. Got here early and I am very happy with my service
Donald and Austin were very friendly and they did an awesome job getting our couch into our house. Love Ashley furniture because I know that it's quality furniture and that it will last years to come.
Donald and Austin were terrific . Very punctual, friendly, courteous , and situationally aware of their surrounds . Highly recommend!
I appreciated that Donald and Austin were there early and got the couch in so quickly. I was prepared for it to take up more of my day but they were in and out for only about 10 minutes!
Marissa greeted us at the door and was very personable. She was able to give us 4 choices of sofas and answered all our questions concerning each one. She worked hard at getting us a good deal. We walked out being satisfied with our purchase and the help we had in making that decision.
As my husband is turning 30 this year, we decided it was time for our “grown up” couch. All of our past couches have been free or stupid cheap, aka AWFUL. All the staff here were great, but we mostly dealt with Kevin. He was HOOT! We had a great time with him and really enjoyed how informative and personable he was. He made our couch buying experience fun and we look forward to seeing him again when we pick it up! Thanks for being awesome, Kevin!
Donald and Jaylen made the delivery process quick and easy!
Maija was super friendly and helpful as we shopped for our couch. Donald and Jaylen were our delivery drivers, they did fantastic in bringing the couch in and setting it up quickly. Top tier service, thank you!
Donald and Jaylen were professional, efficient, and punctual. Great experience.
Great service. Donald and Jaylen were quick , courteous and professional.
Donald and Jaylen arrived on time and was respectful.
Donald and Jaylen were professional, friendly and fast!
My husband and I have had trouble sleeping for months and couldn't figure out why until Maija explained everything that contributes to a great night sleep. We tried many different mattresses and pillows and had Maija there to listen to us and help us find something that encompasses both our needs. We felt heard and respected while shopping at Ashley's, I highly recommend them and Maija for all your home needs.
Jaylen and Anthony we’re extremely professional. They went above and beyond to make sure my sectional couch would fit in my home. I recommend them both.
Marissa was excellent help this last weekend. She answered so many of our questions and was so helpful as we needed to return home to measure our current base to determine if we had a king or California king. The store itself had a huge selection. If you need furniture, definitely check out Ashley in Cheyenne.
I recently purchased living room furniture and Elizabeth at Ashley Furniture was so friendly and extremely helpful. She was so patient with my constant focus on sizes, fabrics and indecisive moments of styles. They really have a good selection and are so helpful with online items as well. Can't wait for delivery of my new furniture.
Elizabeth, was wondering in helping us find the right furniture for our home.
Marissa was awesome! So friendly and helped us get what we were wanting!
Jaylen and Thomas delivered our recliner. It was an easy and seamless experience, highly recommend!
Very friendly, non aggressive, good selection
Very quick and friendly. Donald and Jayan delivered and made the whole process a breeze.
Marissa was an excellent in assisting us purchase our new kitchen table. I would definitely shop with Ashley Furniture again.
Kevin was very professional and courteous. He worked extra hard to get me a killer deal. Most places don’t discount at all but Kevin went to bat for me and got me almost $1000 bucks off!!! Great overall experience!!!
Donald and Jaylenn were great!
Donald and Austin were both prompt and professional. Thanks!
Ordered a chair from Ashley. It was delivered in the time frame the gave. Donald and Austin arrived during our delivery window and had it in within a few minutes and were on their way. Was a flawless transaction. Thank you.
Marissa was very friendly and helpful in choosing a mattress. She went out of her way to make the purchasing process easier. Thank you!
I really appreciate u and Elizabeth and taking the time to assist me and answering my questions thank u both so much and for that I will be back to Ashley furniture for more Definitely 5 star
First off, Kevin N. at the Cheyenne store did a fantastic job helping my wife and I choose the right furniture for us. He also helped us get our delivery and furniture setup included with our purchase. The day of delivery, Donald and Jaylen were friendly and very professional. Overall, great experience!
Donald and Jaylynn were prompt and professional. Then connected the sectional without me even asking!
If I could give lower then a zero, I would. Let me start out by saying, I did customer service for over 30 yrs, so I am very conscious of it where ever I go. In 2021, my husband and I bought a recliner there, for $400. After the 1st yr I thought it was my imagination, that the edges of the arms, were tearing. but it wasn't. Little by little, it started tearing, everywhere. On the arm on the right side is a big tear. But let me back up. About 10 months ago at least, I went back to the store w/the bill of sale and talked to a girl behind the desk. she looked up the chair we had bought and said..they no longer carry that brand, but if I wanted, they could order the material for that chair, which...we would pay for AND they could send someone out to fix it, which, we ALSO would pay for!!!! I was blown away..first of all, we were pretty nice because when we bought it, we bought it in April, but didn't get it till June or July because it had to come from "Wisconsin." And this was around covid time still, so we were patient and understanding..Then they charged us $80 to put it together, it took then about 30 seconds to do so!!! My husband and I are senior citizens..So I just went back again, last week. This time a "salesman" came up front to talk to me, basically his conversation was, "We're sorry, your just out of luck.." because he said that's why they discontinued carrying that brand of chair because the material it's made from does just that...tears!!!! and since we didn't buy "insurance to protect ourselves....oh well!!!!" I was absolutely in shock..this is terrible, terrible Customer Service...TERRIBLE...I'm 77 and my husband is 70. Why would be buy insurance. We don't have any kids, we had a dog that's also a senior citizen and can hardly get around and our pets never were allowed on furniture anyway..I told him the only reason we bought this chair was because we had another recliner from American Furniture and there really wasn't anything wrong with it, we'd just had it for 10 yrs or more and I just wanted a new recliner! We should of just kept the old one...it wasn't even TORN, So GO TO AMERICAN FURNITURE..IT'S A DRIVE BUT THEY STAND BEHIND THEIR FURNITURE, WE BOUGHT OTHER STUFF THERE ALSO. WHATEVER YOU DO, DO NOT, NOT, NOT, BUY FROM ASHLEY FURNITURE..I SUSPECT THEY WILL BE CLOSING THEIR DOORS ANY DAY SOON, BECAUSE THEY TREAT THE PUBLIC HORRIBLY..PLEASE SEE PICTURES OF OUR CHAIR BELOW...JERRI HILL-SULLIVANBURNS, WY
Fast efficient took all of 5 minutes
We had a good experience shopping in Ashley Furniture store. Marissa greeted us at the door, asked if there was something in particular we looking for. She showed us what was on the floor and allowed us to roam freely so we might get more ideas. We did end up buying the original chair she showed us, and we're happy with the whole transaction.
Jaylen and Anthony were very efficient at delivering and setting up my sofa
We purchased a sectional here in 2020. We were told by the salesman to purchase the protection plan for the couch because we have pets. We were told the protection plan covers pet damage. However, when we tried to use the plan, the company they use, furniture care protection, denied our claim stating they do not cover pet damage. Please be aware of this prior to purchasing any protection plan.
Marissa took the time to walk me around the store, getting steps in for several hours while I couldn’t make up my mind on living room or bedroom furniture. She was patient and provided me with so many ideas that I was able to find what was needed for my house. Expert conversationalist, caring person and easy to work with. I’ll be back at Ashley Furniture because of the shopping experience and their selection.
Donald and Austin were awesome! They put my couch together quickly and had wonderful customer service! Very happy! :)
Seamless transaction: great delivery by Donald and Jaylan! Thank you!
Donald and Jaylen were both quick and professional with our delivery. Nice gentlemen.
Donald and Jaylen were very kind and respectful while delivering and installing our furniture from Ashley, we would highly recommend them to anyone who purchases furniture from Ashley.
Donald and Jaylen were amazing to us and were very nice and neat with setting up the amazing furniture we got from Ashley furniture. Would recommend Donald and Jaylen and Ashley furniture to anyone and everyone!
Maija was wonderful and so very helpful!
Jaylen and Thomas were both great! We really like the sectional. I have to return one of the armless sectional pieces because the sectional is much larger than I expected.
Donald and Jaylin
Jaylen and Thomas were really efficient and my couch arrived in perfect condition. Thank you for the amazing door to door service!
After visiting 6 furniture stores around the Denver metro area, we almost gave up. We decided to try looking in Cheyenne and I’m so glad we did! Maija was friendly, helpful, and a delight to be around. Out of all the furniture stores we visited, she was the ONLY one to offer us a water or coffee. We can’t wait for our new couch, chair and ottoman to be delivered. Thank you Maija for an exceptional shopping experience!! To add: We just received our delivery today and we couldn’t be more pleased! Donald and Thomas did an outstanding job unloading, unpacking and setting up our new furniture! Thank you! 😁
Donald and Jaylen provided fast courteous delivery of the new furniture.
Service was really great and we were in and out within an hour, Kevin helped us out tremendously and helped me find exactly what I was looking for
Got exactly what I needed in a timely manner. Marissa was actually awesome, she respected my needs, walked me through the store, showing me a plethora of options and we were able to find a few pieces that fit my needs. She was also very personable and so much fun. She made my experience at Ashley one worth coming back to!
Donald and Austin did a great job delivering and setting up! They were on time, fast and careful.
The table I purchased looks great. Delivery communication was efficient and accurate. The delivery guys, Donald & Jaylen were fast, friendly and did a fantastic job!
Donald and Jaylen did a great job moving jn out sectional couch, got here earlier then originally expected, then got our new couch in and set up in less the 20min
Jaylen and Thomas Delivered our furniture yesterday, they were incredibly polite and careful when bringing each piece throught the doorways. Asked me how I would like our new couch to be exactly situated in our living room. There was a small fabric spot they they sprayed and cleaned to ensure our satisfaction. They both deserve a raise for excellence!
Jaylen and Thomas were very efficient and professional during the delivery. Overall, very good experience between them and Marissa at the store. Will look again here for future furnishing needs.
Kevin was very helpful, as well as friendly and professional. He was able to price match a great price on the couch I picked out, appreciate the extra effort.
We drove up from Colorado to shop at Ashley in Cheyenne. Marissa greeted us when we walked in and was very helpful without being pushy. She was a pleasure to work with and was very patient and helpful as we made decisions and weighed our options. We will definitely shop here going forward! Thank you Marissa for a pleasant and fun furniture shopping experience. 2/23/24 Today our furniture was delivered by Donald and Jaylen! It is beautiful! Donald and Jaylen were professional, very careful to make sure everything was put together correctly and exactly where I wanted the sectional. They are a great delivery team!! Thank you to them both!!
Marissa was a GREAT help, she was very friendly and super helpful. She explained everything very throughly, and made sure that we saw all the details and prices. I’m very great full for her and how she helped me find my dream bed. 5 stars, would recommend going to this location! Jaylen & Anthony were great, very respectful and fast. I appreciate their hard work, thank youuu!😊
Donald and Jaylen did a great job with delivery.
Kevin gave us great service! And we found what we were looking for.
Was thrown off by the location but they had a great selection. We were able to find all the furniture that we needed/wanted…and then some. Rynna helped us and provided exceptional customer service. She let us browse, would check in if we had questions, never rushed us and never pushy which we appreciated - highly recommend.
Donald and Austin did great
Ordered a couch from Ashley and had in home delivery and installment. Was a seamless process and had a great experience with Jaylen and Thomas. They were very helpful and were efficient.
This morning we received a large delivery of furniture from your store. We were so impressed by how quickly Donald and Austin completed the delivery and assembled our furniture. It was an especially muddy day and they were both so careful to remove their shoes each time they brought in a piece of furniture. Five star service with extra care for our home is hard to come by. So grateful for both of these hard working men!
Super nice and worked with us on our needs and what we wanted havent got the delivery yet but was very friendly service from elizabeth
Wonderful service and value! Ashley supports veterans with a generous military discount. Thank you!
U did awesome! I have no complaints! Thanks again!!
www.ashleyfurniture.com advertises a Tartonelle Accent Chair for $359.99.The site also notes that the closest Ashley store for me is in Cheyenne WY. I chatted (online text) with a rep and asked if I could come by and pick it up as I wanted to avoid their $299.95 shipping fee. He said sure, but the price would then be $538 (after discount)!! That's a $178 markup! He said they first had to ship it to their store. Well, how else does all their furniture get to their store?!Why would www.ashleyfurniture.com advertise an item where the customer would then have to pay a stocking fee?!! He claimed they were independently owned. And I guess that means you can forget what www.ashleyfurniture.com shows on their web site. To me, this is bizarre and does not help Ashley's otherwise good reputation. I would never ever buy from (non-)Ashley Cheyenne.BTW, I kept a copy of the Chat transcript.
I worked with Benito and he was truly a great customer representative. He was pleasant, responsive, easy to work with, listened to me, and was very patient. Thanks to him buying the future was a pleasure.
Donald and Austin set our new table up. They were efficient and friendly while working and even our corgi-Quinn- enjoyed their visit. Thank you both very much!
We had a great experience buying a dining table and chairs at Ashley HomeStore in Cheyenne a couple nights ago. Elizabeth was so helpful and was able to easily answer all of our questions. She worked with us to figure out what we wanted. We also appreciated how flexible Ashley's policies were in putting together exactly the pieces we wanted. We would shop here again. Edit: I went back a couple weeks later and bought a bedroom set from Elizabeth. Same great experience. She and Ashley make everything so easy!
Jaylen and Anthony delivered my couch in a snow storm . So happy with the service.
The delivery guys were kind and efficient.
The store was easy to work with especially as a customer who lives too far away to go to the Ashley store. They sent the pictures and extra info I requested in a timely manner. The hardest part was waiting for the manufacturer to build my order! Donald and Jaylen were wonderful, thorough, careful and quick with the delivery. Thank you!
Ordered our couch and over sized wall art from Ashely's furniture, Jaylen and anthony arrived at the prescribed time ready and more than willing to get us squared away with our new furniture despite the below freezing temps! Great job guys! We appreciate it! Oh, and the furniture looks great 😊 !
Quality options with quality and professional customer care!
Donald and Jaylen were exceptional with their delivery. Thank you
Timely, courtesy, and friendly.
Donald and Jaylen were amazing and incredibly helpful. They were very professional and fast.
Maija was amazing and made the process easy! Definitely recommend her to anyone looking for some new furniture.
Donald and Jaylen did a great job with my table delivery.
Delivery by Donald and Jaylen was seamless and professional. The whole process of ordering online and delivery was fantastic.
Quick, careful and clean work!
Jessica was on top of all the questions I had and was more than happy to work with me on finding the right couch for my home.
Very helpful with all questions and very polite.
Donald and Austin where very professional and efficient at delivering and setting up my furniture.
Everything was awesome from buying to delivery. They told us 2 to 3 weeks for delivery and got I'm a week ams a half. Very happy with purchase.
Donald and Jaylen were awesome! Super friendly and quick while delivering today.
Jaylen and Anthony were very professional and accommodating with the delivery time and location! Probably the most hassle-free buying and delivery experience I've ever had
Donald and Jaylen did a good job with delivery. Quality of the couches seems good. Only complaint is the shipping time was much longer than expected and there was no communication when our first ship date came and went. No offer for compensation for the month long delay or updates while waiting.
Elizabeth was very knowledgeable and patient with us, we absolutely will come back and ask for her for our next purchase!
Delivery was on time and only took a few minutes. They put everything together and placed just how I wanted it. The delivery guys were great!
Donald and Jaylen were excellent. They were friendly, on time, and assembled our couch very efficiently. We are extremely pleased.
Donald and Jaylen did a great job delivering and putting together my table. Very impressed!
Delivery was on time and professional. Thank you Donald and Jaylen for setting everything up for us.
Donald and Jaylen delivered our furniture to us quickly and without worry! They were easily able to manage parking in our tight drive and navigate our narrow front door with large pieces of furniture. It was definitely worth it to have our furniture delivered:)! 5 stars
We just had our couch delivered by Donald and Jaylen. They were on time and very efficient. True professionals! Paying the extra money to have it delivered and set up was well worth it!
We had an excellent experience shopping for new living room furniture at Ashley on New Years Eve! Rynna was the perfect specialist to work with. She was the right amount present but allowed us plenty of time to browse on our own so we felt zero pressure and when we chose a set she was extremely helpful in figuring out our options and even calling to get the price point we needed for the down-payment. Thanks Rynna! Looking forward to giving our family room the perfect cozy face-lift it's been needing!
Thank you Jaylen and Patrick for delivering our new bedroom furniture today! They were in and out quickly and did a great job getting all the pieces upstairs and in perfect condition!
Jaylen and Patrick delivered our couches quickly and were very polite!
Rynna was absolutely fantastic, knowledgeable and fun!! Definitely will be back, because you cannot find customer service like hers anymore, anywhere!!
Donald and Jaylen were great
Very nice sales lady! No pressure at all.
Clean and professional fast instalment.
Clean easy. Donald and Jaylen di a excellent job installing it in the house
Donald and Jaylen were very courteous and nice. They did a great job and we’re on time.
Donald and Jaylen were on time courteous and efficient! Thank you both so much!
Maija is a saint and has done an amazing job with helping us design our new house. Would recommend a million times over.
Maija is an absolute doll! She is amazing!! She helped us with every room! I HIGHLY recommend her if you are shopping for furniture. 10stars!
We had a terrible experience with our couch. They said it would be delivered in 3-5 weeks. It wasn't until I called on week 6 that we discovered our couch had not even left the warehouse. They said they weren't going to get it until the end of the week to their store and had no timeline of when they could deliver it to our home after that. The sales manager shifted blame and really didn't offer much to accommodate the mistake. We ended up having to rent a truck and take 4 hours of our own time just to get the couch we ordered even after it was late. Will never be shopping with them again.
Very friendly - great experience!
What a great experience we had with Maija Pyle! When my wife and I walked in the door, not only did she greet us; but asked what we were looking for. After explaining what we were considering in purchasing a sofa recliner, etc.... she showed us where to look and said that if we had any questions, that she would be more than happy to answer them. So our first response was.. great.. not a busy salesperson. After we looked, Maija came around and showed us several options. Not only did we purchase one; but Maija was very personalable, fantastic customer service, and we are excited to come back again in the future!
Donald and Jaylen were amazing and did a great job!!!!
Donald and Austin did great
Donald and jaylen were awesome they were also quick and efficient.
Kevin was very helpful. He let us walk around and just take our time. He wasn’t pushy and was very kind and made buying easy. I would buy again from Kevin.
Quick and easy scheduling with even faster delivery and assembly. Donald and Austin did a great job on my bed frame.
Delivery of our new dining room table was very professional. They took the time to make sure it was assembled correctly and the chairs were not wobbly. Excellent service and love our new table.
Donald and Austin were great. Quick and very professional.
Donald and Jaylen Got my sofa up my stairs and put together quick.
The worst customer service. They promise delivery in 2-3 weeks and then text saying it is on schedule for deliver 4 weeks later. They refuse to accommodate customers as promised and won’t do refunds on products that haven’t even left the warehouse. In store also does not honor their online prices. We had to tell them, “no we will order online” three different times before they called back and said they could honor their businesses online price. Not worth the headache. Do not shop here
Donald and Jaylen were professional and efficient during delivery. Setup went quickly and done with respect to surroundings. Very well done.
Maija was wonderful. We drove about 1.5 hrs to the nearest store to see a bedroom set. They didn't have it but she made sure to get me all of the information needed. We went with a different set and she gave my daughter graphing paper to draw out her room and plan what she needed and where she wanted it. Great service! 10 out of 10 recommend. :)
Maija was very helpful and professional in purchasing a new Sleigh bed.
Donald and Jaylen were polite and worked quickly.
Patrick & Jaylen were awesome!!! Made delivery quick & easy, thanks guys!
Maija was awesome in helping us get our new couch and order processed in a super quick manner and we would recommend working with her! Jaylen and Thomas deserve 5 stars for the delivery of our couches as well. They were fast, careful with our couch, and polite. Whatever these people are getting paid they deserve a raise!
Jaylen and Patrick were very professional and courteous. Arrived early and got the job done quickly.
We immediately were greeted by the greatest sales woman. She was authentic and knowledgeable and we knew we were in good hands. We purchased a couch, loveseat, chair and sectional. She knew all the information and was extremely easy to work with. We were in shortly after my father’s death and needed furniture quickly and she turned us around with exactly what we wanted. She’s amazing and needs to be recognized.
I just purchased dinning room set from Cheyenne location and it was a great experience. Maija provided quality customer service and has a great personality. She made me feel comfortable and answered all of my questions in great detail.
Kenny and Hayden did a wonderful job with setup. Very pleased
Great place to shop. Friendly service.
Donald and Jaylen were great. They were early, quick and efficient.
Donald and Jaylen were very professional with the move in and had it in quick and easy. Furniture is great and came in so fast!!
Donald and Jaylen did a great job of delivering and assembling my furniture.
The delivery was right in the delivery window and they called me 15 minutes before they got here so I could be ready. Donald and Jaylen were quick and efficient, communication was great, and they handled my new sofa with care. Thank you!
My family and I had a great experience! Marissa Miears was so nice and very helpful!
My Ashley table and 8 chairs were delivered with care and assembled by Jaylen and Patrick. The delivery was careful and Efficient. Thanks again Jaylen and Patrick.
On time delivery. The two guys were very professional Jaylen and patrick
Great selection, Marissa was very helpful throughout the process! Donald and Austin provided a quick and efficient delivery.
Donald and Austin delivered my furniture today. The delivery service and assembly took less than 30 minutes and they made sure everything was put together accurately. There was no damage to any of the pieces. I highly recommend the no hassle delivery from Ashley!
Donald and Jaylen were great got the dining table setup in no time and kept it quick and clean! Great job!
Donald and Austin were great. Very quick, thoughtful about the space and showed me how to put things together if I needed to move it at some point in the future.
Don’t buy from here… they make more by having a 15% restocking fee.. never received my couches and cost me 300 dollars. I could of went else where and actually received a product
Excellent service on a recliner I was looking for. Elizabeth Deveaux was very helpful. Thank you
Marissa was very attentive and helpful. She helped us find a living room set that we loved and has had great communication.
It was a great experience our sales person Renna took great care of us and let us wander and look at everything on our own and checked on us often and answered all our questions. Very good experience!! She was wonderful!
Maija did everything to find us a perfect fit!!
Went in to find a night stand for my son, Marissa helped us right away and showed us a great selection in our budget. Went home quickly with one he loves.
Rynna was so helpful beyond words - she has such an eye for style & design. She talked me out of my previous (bad) idea into a much better option that capitalized on the existing strengths of the room, saved me money, and improved the layout! Her laid back sales style made me feel so comfortable and I didn't feel pushed in any direction!
My husband and I recently stopped to browse, and I felt like we were stalked by the salesperson. We are in the process of a remodel and will be looking for new furniture. He initially met us at the door and told us about the specials. I thanked him and we went on our way to look. But every section we went to he would magically appear and interrupt our conversation. We stated several times that we were just looking. It got so weird with all of his questions and not letting us discuss amongst ourselves we hurried through the store and decided to shop for furniture somewhere else.
Took a little while for the pieces to get in (about a month) to the warehouse. The website doesn’t tell you you will have to wait. Once pieces were in, delivery was on time. Delivery guys Donald and Jaylen did great at making sure no walls were hit or damage was done to the furniture when bringing things in! They put everything together quickly and cleaned up all the boxes. Happy with all the pieces delivered!
We were very pleased with the customer service we received. Kevin was very helpful and friendly.
Benito was great! He answered all of our questions and took us all throughout the store to find us the perfect couch. Very pleased with our experience at this location.
Marissa was a joyful and very kind person. She worked hard to accommodate us to help us find exactly what we were looking for.. she gave us her full attention and we appreciated her efforts. Very delightful to have as a salesperson.
My husband and I stopped at the store last weekend to look. We are currently remodeling a room in our house and will be replacing some furniture. The guy who greeted us ant the door explained the deals, gave us a flyer, and said let him know if he can help us. I thanked him and we went on our way looking. This is where it got weird. As we were browsing the store, every couple minutes, he would show up and start talking to us. I politely would tell him we were just looking. Honestly, my husband and I wanted to look at different things and figure out what we liked and talk amongst ourselves. This sales person continued to follow us through the store asking some questions that I felt were a little personal. We mentioned we were in town for an appointment and he asked what kind of appointment. I thought that was strange. Then he asked what kind of car we drove. Needless to say we ended up rushing through the store not seeing everything we wanted to see because it was so strange that he would follow us into each section. We were well dressed and driving a nice car. I felt like there was no reason to hover over us like we were criminals. Maybe that's his way of trying to get a sale. We made a note of the things we liked and we will shop elsewhere.
Very Courteous & Professional. They did their job in a timely manner. Awesome!
Donald and Austin assembled my bed fast and even played with my cat.
My salesperson was very helpful, patient, and sensitive to my needs. She was knowledgeable and welcoming. Thankbyouvfor all your help.
Do NOT order from here they take 3 months to get your order to you and they left the boxes on the side of the street for anybody to grab. (It was a 1500 dollar order) Not only that, I payed extra to have them assemble my Bedframe when it was time to disassemble it due to us moving to a new place we come to find out the workers BROKE pieces of the furniture and didn’t say a word. We are just finding this out now in the midst of moving so of course it’s past the “72 hour refund policy”. Terrible company stay farrrrr away !!! I’d give them negative 10 stars if I could.
Kevin our salesperson, Donald and Austin our delivery team were awesome. From finding the right furniture to delivery, setup and beyond very helpful team. Thank you
Donald and Austin delivered and assembled a power lift recliner. They were quick and efficient. Excellent service.
Donald and Austin were wonderful. They delivered a recliner and sleeper sofa upstairs without damage to the house, furniture, or themselves. Then they showed us how everything works.
Elizabeth was great listened to me ramble and answered all my questions.
Jalen and Patrick were careful and very respectful and made sure they set up everything the way we wanted.
Jaylen and Patrick did a fantastic job dropping my new furniture off! Quick, professional, and friendly
Disappointed. Misleading website.
Kevin was very friendly and helpful in answering all questions and helping me get the coffee table that fits my space
Staff very friendly and helpful.
Benito helped us pick out a new couch and lovesest. He was extremely knowledgeable and very nice to work with. We will definitely recommend him and Ashley Furniture to family and friends.
Everything was easy, fast and friendly. Sales help, both in person and on the phone, were professional and helpful. The furniture is beautiful. The store was well stocked and clean. We enjoyed our experience and the people at the Cheyenne store.
Donald and Jaylen delivered our furniture and were friendly, professional, and respectful of our home.
Donald and Jaylen were punctual with their time, they showed up right when their time window said they would arrive. Very quick delivery and setup! They cleaned up after themselves and were super nice and friendly! Highly recommend their service!
She was very friendly and helpful with exactly what we needed. She didn't make us feel pressured with one item or the other. Great worker!
Mr. Jaylen and Patrick delivery guys were very nice and polite they put together the table as promised.
We were for about 45 minutes and no one even approached us. Not even a hello. Once we asked for help Kevin was fantastic. He was super helpful. Will definitely go back and ask for Kevin.
Great experience buying some new dressers! Easy to place our order online and we picked the assembly and delivery option. Our delivery team of Jaylen and Patrick were great, super fast and friendly!
Great experience buying some new dressers! Easy to place our order online and we picked the assembly and delivery option. Our delivery team of Jaylen and Patrick were great, super fast and friendly!
Great communication. Delivery was quick seamless and efficient. Great experience
Exceptional service and communication with my online order. Highly recommend working with Ashley, they were fantastic. I worked with Marissa and have nothing but great things to say about her. She helped problem solve a glitch with my order and kept in contact with me through every phase. She is awesome!
Super friendly and informative
Great customer service!
Donald and Austin got the job done quick and effortlessly.
Last week, we worked with Marissa at Ashley Furniture in Cheyenne, to buy a new mattress and price bedroom sets. She was so knowledgeable and actually listened to what we wanted. She asked questions and answered our questions proficiently. She gave good advice and was extremely pleasant to work with. We ended up buying a full set, including the mattress, and look forward to better rest! We will be back to Marissa for our next large purchase!
Donald and Austin were respectful and quick. They did a great job putting our dining table together.
Excellent service. Constructed the furniture quickly without any damage/etc. They also took away the boxes it was delivered in, which was great.
Had a good experience. No complaints. Maija the salesperson was helpful but not overbearing. Made purchasing our new couch somewhat painless.
Maija was very pleasant to work with. Went into Ashley's thinking we were going to leave empty handed. Even though we were reluctant to ask for help Maija was able to work with us and assist in finding what we needed/wanted. She was very forthcoming on the purchase process as we bought a floor model. No trickery with her , just recieblved good customer service. Thanks Maija we will definitely be back in the future. Thanks Andrew
Excellent work
We had a great experience. They helped guide us to what we were looking for but didn’t hover over us.
Donald and Jaylen were great.
I had a great experience placing my order for my son’s bed. I’ve been working with Rynna from the Cheyenne location since September and she’s been amazing. I wanted to check stock for the Drystan Queen Bookcase Bed with 2 Storage Drawers and get pricing. At that time I wasn’t quite ready to make the purchase because we had some renovations to do to the room. Rynna was very helpful and quick to answer all my questions. Today I was finally ready to make the purchase and the whole transaction went smoothly. Thank you Rynna for making my purchase experience so easy. We look forward to getting the bed in a few weeks!
Jaylen and Patrick did a fantastic job with delivery and setup of my dining room table. Love it and appreciate their help!
They are awesome people and have fair prices.
Donald and Jaylen did a great job moving the table where I needed it and where exactly on time
Donald and Jaylen were great. Quickly brought the sofa in and set it up. Very friendly.
The crew of Jaylen and Patrick did a great job. They announced their arrival 20 minutes out so we could prepare the space for the furniture we had ordered. They arrived as scheduled and set strait to work. They were quick but not rushed and stayed focused. They were polite and responsive to each other. They were professional in their appearance and conduct, engaging and friendly. We're very please with the furniture as it is solid and of quality workmanship and materials. We look forward to many years of comfort, use and pride of ownership. We'll be coming to Ashley for future needs. It's been a pleasure to work with your company. Thank you.
Jaylen and Patrick were great!
Jaylen and Patrick were fast and professional. Made sure my delivery went smooth. Customer service was A++++.
Jaylen and Patrick delivered our lovely new living room set on time and were very professional and courteous.
This was our first time in an Ashley Home store and had a wonderful shopping experience! Elizabeth was our sales person. She did an excellent job at showing us the sofas that would work in our home. Elizabeth was thorough and very patient. We will definitely make the drive to Ashley for our next furniture purchase!
Incredibly friendly, helpful, and very knowledgeable about items in question.
Everyone at the showroom was very helpful and polite. I took delivery of my loveseat, Donald and Jaylen were prompt, polite, great at communicating, and letting me know when they were coming, and very helpful and respectful of my house. I Also appreciate Ashley not giving a five hour window for delivery. The one hour window was perfect and accurate. Great experience all in all.
It was a very nice experience!
Kevin is great! Made it super easy, was in and out in minutes! He's a Good Fella
Always professional and willing to go above and beyond to help find and get what you need.
I couldn't ask for better service with Maddison and Jessica CUPP I would recommend them both for great customer service. I am giving them a 20 stars for the both of them. They help me out greatly and I really appreciate both of them. Thank you ladies so much.
Maija is thoughtful, not pushy, listens and then makes suggestions. It was a great experience working with her. I had very specific needs and she found what I needed.
Extremely helpful, great personality all the staff. I could not have asked for a better experience buying furniture.
Donald and Jaylen did a phenomenal job. They were fast, efficient, and careful with my new furniture and made sure to double check everything was working before leaving. They were great and we had a wonderful experience with them!
Had a great experience. My delivery guys, Jaylen and Patrick communicated clearly and were super professional. Overall super positive experience would do it again.
Marissa was great in helping us get what we wanted
The delivery team Jaylen and Patrick were a huge help. I really appreciated the time and effort they put into their work.
Kevin was amazing and helped us pick the perfect couch for our new home. He was patient, funny, respectful and kind. He made the experience of buying a new couch enjoyable and stress free.
Jessica was amazing, helpful and a delight. Worked with me to find the best deal. Highly recommend
I had a great experience with Ashley Furniture today. Maija helped me find everything I needed and made sure I left satisfied with my purchase. Thanks again!
Great!
Great place! Enjoyed working with our sales person!
Donald and Jaylen were professional and efficient! Great experience.
Donald and Jaylen were polite and professional. They set everything up perfectly and quickly.
After having a terrible experience at American furniture Warehouse in Fort Collins my daughter and I decided to come back home to Ashley furniture store, and got met at the door by an absolutely wonderful person by the name of Marissa, who took very fine care of us and helped us find a recliner for my daughter that we could take home with us. I usually always buy furniture from Ashley's thought we would go to afw for the first time and it will be the last time, which now convinced me that Ashley's is the only place I will buy furniture from.
This is a follow up from my review 6 days ago. I still don't have the bed support system. I've been sleeping on the floor waiting for Ashley to exercise some professionalism and customer service by getting in front of this instead of being reactive whenever I text their system. I've been texting and asking of the whereabouts of my parts. I was told 2 days ago that it was on a truck en route to Cheyenne from Washington and when I had to ask again, because nobody reaches out without a prompt , I was told it was in Wisconsin, which is 3 states east of Cheyenne. Nobody really knows what's going on and it's an excuse every time I contact them. I requested a call from the store manager and I did not receive one. I text again and another excuse of the manager being in and out of meetings all day. I don't want excuses, I want a solution. I will never shop here again. I tried keeping my business local and look where it got me. Do yourself a favor and do not shop here. Any questions, don't hesitate to call me at 307-369-7333
Donald and Jaylen were great!
Had a delivery scheduled and it went super smoothly! Was given an hour window for when to expect them and they were right on time. Jaylen & Patrick were efficient and personable. The couch is looking great!
They were great!! Super fast and friendly!!
Donald and Jaylen delivered my new couch today (which I really love). They handled everything with so much care, from moving the new pieces inside our home and making sure to be cautious of the walls and doors. 10/10 recommend!
Over the top customer service! I felt paid attention to. 🙂 Donald and Jaylen just delivered my new table!! So professional and made sure I understood the leaf extension. Shout out, guys!!
Jaylen and Patrick were very thorough and professional. They arrived right on time and quickly set up furniture.
Five stars on the home delivery. Donald and Jaylen were punctual, professional, and done within 10 minutes. Awesome service.
Very helpful, nice selection! Found a chair we had to have so we bought two!
Drove all the way from Colorado to come to the Ashley store. Had the worst experience ever walked in not one person said hi walked the whole store, not one person offered any help seeing people walk around all over the place talking to each other not helping anybody would never buy furniture from here. I would rather go to American family furniture warehouse in Colorado where you are treated right and with respect, this is the worst place to ever come to.
Great service, good furniture at a reasonable price. I have used Ashley for years now and am very happy with their products and the customer service at the Cheyenne location.
Donald and Jaylen did an awesome job putting together our bedframe. They were in and out within a half hour. Thanks guys!
Donald and Jaylen Did a fantastic job getting my new bedroom set in the house, up the stairs, and setup exactly how I asked. They were courteous and made sure all was completed to my liking! Thanks!
Great communication, quick delivery, and professional set-up by Donald and Jaylen!
These guys were right on time, professional and courteous. Great experience.
Quick, professional, and polite. Great experience! (And a beautiful dining set)
Maija was the quintessential sales assistant, adhering to the store’s goal of “inspiring the love of home” through her capable but low-pressure guidance in selecting the item I was seeking. I would employ her assistance again in a heartbeat.
I had in mind exactly what I was looking for and Elizabeth made my purchase go smoothly and quickly. She answered my questions and was helpful and professional during the transaction.
Donald and Jaylen delivered our furniture. They were both professional. They followed our delivery instructions on how we wanted our new furniture brought in our home. They hooked everything up to make sure it worked for us. They took the time to show us how our furniture locked together.
Jessica is amazing! Working with her was super easy and she is helpful, honest and makes it happen! She is outstanding!
Donald and Jaylen were great! They communicated clearly about arrival and delivered our couch smoothly.
Donald and Jaylen were awesome! Showed up early and did an amazing job.
I had a couch delivered from Ashley furniture and the delivery was so amazing! They protected my doorways. They followed all protocols! Donald and Jaylen were the best!
Jess is an Amazing lady... she was great to work with and I'm excited to continue my business with this store in the future. I'll be looking for Jess!
Donald and Jaylen were so friendly and helpful! Excellent customer service and so kind. Wonderful experience!
Donald and Jaylen were great and very gentle with my new couches !
Jaylen and Patrick were very nice, on time, and handled my delivery with care. I highly recommend!
Donald and Jaylen delivered a couch we bought from Ashley Furniture. They were great, on time, called to give us a 30 min heads up before they arrived. Moved in the couch quickly and set it up right where we wanted it. Cleaned up when they were done and that was it. They made it a very smooth and easy process.
This store had a great selection of furniture. Marissa was a great help in finding what I needed for my space. She was professional and extremely accommodating, making my experience here all the better.
Just wanted to say THANK YOU! To everyone at Ashley Furniture store in Cheyenne, we came up from Fort Collins, CO simple because of the kindness and not to mention great pricing they offer. Rynna our salesperson went out of her way to help us I have only great things to say about our experience at this location, from the manager the ladies at the counter all the way to the gentleman at pickup were exceptional. Once again thank you all.
Donald and Austin were extremely professional. Did not complain about distance or space and solved any inconveniences quickly and with intelligence.
Donald and Jaylen were professional, timely and quick. Great experience
Today Donald and Jaylen delivered my coffee table and wanted to shout out to them for a great job putting it together quickly and professionally. What a beautiful piece of furniture!
This delivery was such a great one. I have been waiting for these couches for my apartment. Donald and Jaylen were so helpful. They called when they said they could come early. They were amazing
Jessica was great and made the whole process very easy! Would absolutely recommend any other first time furniture buyers check it out!
Donald and Jaylen did a great job delivering my bookshelf today!
Very fast and easy Donald and Jaylen were welcoming and got the job done 100% satisfied with the transaction online and the delivery
Our experience at the Cheyenne Wyoming location of Ashley's store was amazing. All thanks to Jessica Cupp! She worked with us to make sure that we got exactly what we wanted. She had a great personality and a sense of humor. We recommend her and this location
Donald and Jaylen were swift and professional. I’m glad they were able to assist me!
Donald and Jaylen did a really good job putting up my bed and bringing my dressers into the house. They were definitely professional and if I ever purchased another furniture from Ashley will be requesting them to come.
Donald and Jaylen were very professional, efficient and personable. I appreciate their help and the way they handled my furniture!
Very happy with my experience. Donald and Austin were very quick moving my furniture.
Ask for Rynna, she is the best! Quick, not pushy, and knowledgeable!
I would give you a strong 8. 10 for service from both you and delivery staff. Jessica from the Cheyenne store was helpful both during purchase, but continued to provide excellent service answering questions before and during delivery. I would buy from her again. Delivery guys were on time, professional, and did a great job. Probably a 7 on material quality for price. My master bedroom set is also from Ashley's and is solid crazy heavy wood. It was a bit more expensive comparatively. Although I planned on buying a cheaper set for the guest room just over 800 all in for a bed and dresser I would have hoped for less particle board, but given current material prices I could be at fault. Again service was a solid 10
Maija was extremely helpful with my long distance purchase via text when the original company I purchased the furniture from completely left me hanging! So grateful for great customer service. She really saved my day!
Marissa was very helpful and professional. Thank you again
Donald and Austin arrived right at the beginning of the delivery window and got everything unloaded and installed where it needed to be. Couldn't be happier with the service.
Austin and Donald did a great job, fast, clear communication and everything looks fantastic. Couldn’t have had anything go better, 10/10!
Everything was done fast and put together well!
Everyone at the Cheyenne store, from the person who answered my first call, Jessica who helped me select a couch that met my need of a speedy delivery, to the Business Office staff for keeping a strong chain of communication going, and the delivery staff, Donald and Patrick, who did an outstanding job fitting my couch on an elevator and through the hall. We’ve always been pleased with the quality all of our Ashley Furniture too. Plus, for Denver residents, it’s good to know that you can buy from Cheyenne and they will deliver.
Jaylen and Sean arrived a little earlier than scheduled, which was perfect for me! They were professional and efficient! got my bed set up within 30 minutes and took all the trash with them as well. Can't appreciate it enough! 10/10 experience!
We had the chance to work with Maija and it was a great experience. Often times when going to furniture shop or other one-on-one retail experiences, it’s pushy or less enjoyable, but not with Maija. She was great to work with and talk to. Definitely go and ask for her by name and enjoy a the shopping or browsing experience.
After deliberating for a couple hours in the store, and not pulling the trigger until the next day Rynna was extremely helpful for us to get a new couch!! Would highly recommend her and Ashley for affordable but great looking furniture with a good experience for the customer.
Pros
Selection was good and Jessica was a joy to work with.
Donald and Jaylen were fantastic. They arrived on time and in a very good mood. They were very polite while being quick at the same time. This delivery was Bussin!!
I’m very happy with my experience with Ashley furniture. Rynna helped me with my purchase and was excellent! She was very responsive, knowledgeable, and made the process very easy.
Very helpful.
I had a great quick and easy time buying my beautiful dining room set from Jason. The delivery was also quick and efficient
Very helpful and efficient with placing the order, then the pickup. warehouseman very good loading our truck. Actually drove ftom Colorado Springs to shop there. Recommend the store
I had an unfortunately frustrating experience with the online retailer, but I had the privilege of working with Rynna at the Cheyenne store directly. She was pleasant, understanding, and relatable. She was quick to make my experience a priority and it allowed the frustrating experience to be eased. Thank you, Rynna, for caring and providing top notch support. Donald and Austin completed our delivery. They were both efficient and personable. Overall, a seamless process.
Great service! I was helped my Marissa. What a great person to work with. I am new at finding a bed and she tried to do everything she can to meet my needs. She did great!
Ashley furniture store is now my No.1 go to for furniture! I soon as I walk in I was greeted by Marissa , who was extremely helpful, knowledgeable, and went the extra mile to make sure my family and I were getting what we wanted, and made the shopping experience so great .Also the delivery team Donald and Patrick were awesome, and brought the future in our home with care, and assembled it fast! Highly recommended Ashley future to anyone looking for quality furniture, and first class service.
Kevin did an outstanding job helping me with my purchase. Was even patient when I made major changes due to a few unexpected circumstances. I truly appreciate him with my move her to Wyoming.
Donald and Patrick were super helpful and they were great and efficient. Very respectful gentlemen that came in, built the furniture and they made sure everything was to our standard before leaving. Would highly recommend them and their great service.
Donald and Patrick did a great job delivering and setting up a bed and dining table.
Donald and Patrick delivered for me, great communication letting me know when they were in their way. They did a great job bringing the couch in. Loving my new couch!
JC was assume! Donal and jaylen were my delivery team. They were excellent quite professionals who took care of items during the delivery and assembly process.
Kevin did an amazing job on helping us !
Elizabeth was awesome! Super knowledgeable on the products and sales, up front with pricing, and great customer service.
Maija helped us find the best bedroom set we could have possibly found! And for the best price!
The staff very friendly and very helpful answer your questions
Donald and Patrick did a great assembling our table.
Donald and Jaylen were prompt, efficient and even noticed the feet of the couch were a little loose and fixed it. Excellent delivery.
Kevin was so helpful! He really paid attention to our wants! He helped us find furniture for our new home and was very respectful and attentive! We were able to get everything we needed in one trip with Kevin’s help! I am so glad we were able to have his help through everything. Best furniture store experience!
Very good quality furniture and my sales associate, Maija, was amazing to say the least.
Donald and Patrick we’re so helpful and loaded the couch’s right where we wanted them. And they answered all my questions that I had.
She was so friendly and helpful.
Donald and Patrick were excellent! They delivered a couple couches and a chest for me. Very friendly and streamline. Would definitely recommend them to deliver furniture
I want to thank Donald and Patrick for their professionalism and hospitality. They installed our furniture quickly and thoroughly checked all components for operation and fit. The furniture looks and feels excellent. Thank you
Donald & Patrick were awesome!! Quick and friendly.
Donald and Patrick were great with my delivery. Professional and courteous. I like the 30 minute call to let me know they were in route. Great experience overall.
Jessica was absolutely amazing and the staff was friendly!
Donald and Patrick were great!
Very nice, got here on time and finished at a good pace. Donald and Patrick did awesome. Thank you
Donald and Patrick were both polite and professional. I appreciate both of their patience and care while navigating my very small house and yippy dog. Thank you!
Great and Fast Service. Reasonable Price. Thank you Maija for you support.
Ashley furniture personal were very attentive to our needs. They did not push us into something they thought we needed or needed to spend more then we were comfort with.
Elizabeth helped us find the perfect table.
Jessica was great help.
Donald and Sean were rockstars! Quick, fast and clean!! Top notch delivery!
I had a great experience. The staff at Ashley Cheyenne are very helpful and friendly. The process was very easy, I got very quick responses whenever I had any questions. I was also very happy with the quality of all of my furniture.
We stopped in the Ashley store so we could find a couch, Elizabeth made our experience so amazing that we left with a household full of furniture and felt really good about it! Thank you so much Elizabeth for your wonderful customer service and time!
Donald rocks!!!! He loaded our furniture with precision. Thanks Donald!!!!!
We had a great experience today at Ashley Homestore in Cheyenne, WY. Marissa Miears was awesome & helped us find the Display Cabinet that we were looking for to fit a space in our new home. Marissa greeted us with a smile, was friendly & listened to our furniture needs. I will definitely return to Ashley Homestore in the future & have Marissa help us again. Thank you!
Donald and Jaylen were very fast and clean with the install of the bed. I hope I get them when I order my next furniture.
Donald & Jaylen were great!
Marissa was the most helpful, kind, fun associate to work with. She helped me find a couch I loved that fit my really awkward room in my home. Her boss needs to give her a raise for being such a great employee ❤️
We felt well taken care of and cared for. 5/5 stars!! All around good praise for Jasmin. We will come back to her for our needs.
I ordered a really heavy furniture piece from here and had a really great experience with Jaylen and Sean from the delivery team who made the process super easy even though I am in an apartment complex which doubles as a maze. Thanks Guys!
Jaylen and Sean were great! They were so profession, fast, and respectful of the space.
Very helpful and easy to work with
Donald and Patrick did a great job delivering and setting up my furniture. They were on time, fast and professional.
It was nice service provided by the store staff.
Marissa was so amazing. She was very helpful and made our moving experience amazing. Go to Ashley Furniture and see her today!
Donald ans Sean did a great job. They even let me help. Furniture looks great. I love it.
Sean and Donald were great and efficient when setting up our couch. We absolutely love our new furniture! Thanks so much!!
We got a couch online, Donald and Sean were great & were able to get our couch into our apartment and installed in less than 10 minutes.
Ashley was great to shop at and Maija was awesome to work with! First time buying furniture for my first home and they made it so easy.
Marrisa helped my wife and with several items and was very informative. We will be back to visit her for additional items!
Jaylen and Sean came right on time and did a great job bringing my couch up to the apartment. Thank you!
Jess is a very friendly and helpful person. We were glad to do business with her and with Ashley furniture store here in Cheyenne
We went in to purchase a power lift chair for my father who was very reluctant to get one. They had a nice selection to choose from with great prices. Our salesperson Jessica was terrific, very helpful and had a great sense of humor.
I had a great experience speaking to a rep over the phone who took pictures of the item I wanted in the back of the store and the front to see the different light. Donald and Anthony did a fabulous job with delivery, making sure all the legs were tight and level.
The store, and Maya, especially, went out of their way to help me with my order of two loveseats. The big deal about that is that I am in Denver and they are in Cheyenne Wyoming. And if I buy any more furniture, it will be through Ashley furniture in Cheyenne, Wyoming, and I will be asking for Maye to assist me. I give them 10 stars, wonderful, thoughtful people
Was very pleased with Jason. Very heartfelt.
This store and its staff are extremely friendly and professional. There is no sales pressure and they are very helpful. Jess helped me to find the exact sofa I was looking for and even had it delivered the same day. Highly recommend!
Ashley helped my family so much. Maija in particular is incredible! When facing a tough situation and move she made the process easy, answered every question (even ones I wasn't aware I had), and had so much patience. She helped solve our problems and offered many great solutions to meet our needs. If you are in need of great customer service and furniture, ask for Maija!!
Kevin was extremely helpful and very friendly! Found the couch I wanted!!
Great experience! Marissa was incredibly helpful and patient with us as we worked to find furniture that would fit the style of our new home. She found us a couch, dining table and chairs, that will be perfect in the space!
Very friendly and helpful!
Excellent and very friendly customer service. Very happy with our purchase. Thank you so much!! We’ll definitely be back again.
The furniture I received from Ashley looks great in my house! Donald and Jaylen did a great job of delivering the items I ordered.
I just moved to Cheyenne, rented an apartment, but of course the furniture is not in yet. . So, I purchased a futon that I could sleep on at night and use as a couch in the daytime!!! Jessica was great about showing me some options, but I chose the one I have now & it’s been such a blessing!! Thank you everyone!!
Shop Ashley home furnishings! And make sure you have Maija help you out. She is the friendliest, sweetest, knows her stuff. Great sales person!
Donald and Jaylen were awesome! Showed up a bit earlier than expected...now does that EVER happen when your waiting on a delivery? They were quick and efficient! Very happy with these 2 gentlemen! They called to let me know they were a half hour away! Wonderful job! Thank you guys! Top notch!
Donald and Jaylen were great! They arrived earlier than the delivery window and called ahead to let me know. They were efficient and friendly and flexible with my delivery instructions.
Donald and Jayley delivered a sofa couch to one of my properties and made it so easy. They even went out of their way to show me how it works. Thank you!
Ashley was incredible from communication, meeting every expectation to Donald and Anthony who climbed 3 flights of stairs to deliver our furniture. They were very professional and courteous. Ashley definitely won over my business.
Great service and wonderful staff
Donald and Anthony did a great job getting a couch up to my apartment! Would highly recommend!
Kevin was very kind and helpful! Fantastic experience.
Amazing, fast, painless experience! Buying a new sectional, recliner, and TV stand! I’m looking forward to relaxing in my new living room! Thanks guys!
Donald and Sean provided excellent customer service. They put together my bed quickly and efficiently with care. Thank you!
Maija was absolutely lovely to work with! I enjoyed my time checking out furniture and ended up with the perfect sectional and rug for my apartment! She was so helpful and made everything so easy, even with how difficult and picky I am!
Donald and Jaylen were amazing! The worked quickly and efficiently and were so nice. They explained how my base worked and the remote, they were respectful of the property and overall just really nice guys. Great job, and thank you!
Too many emails….. Delivery guys were great! Donald and Jaylen
The staff at Ashley especially Maija helped me find and pick out essential furniture after moving to Cheyenne from Ohio. I enjoyed my furniture shopping experience and found everything I was looking for…
Really awesome fellows. Thank you
Kevin was very helpful and mindful of our needs. Was there when needed, and not pushy job well done!
Very nice helps me find everything I want
Great experience with Marissa. Very informative, patient, and knowledgeable. Highly recommend and would shop again with her.
I bought a living room set from Ashley Furniture up in Cheyenne Wyoming. I talked to Elizabeth, who is extremely helpful went out of her way to help me fill out all the forms. Give me all the information I needed even called after hours to make sure everything was OK or if I needed anything. I will definitely buy here again.
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Donald and Jaylen were profession, quick and careful. Love my new couch!
Elizabeth was an absolute professional and helped us pick out a couch that was within our budget and taste, she let us know about several deals that the store had including military discounts and Labor Day sales.
Maija was very helpful in getting what I needed. She was professional but also very personable. I’m very grateful for her service.
Excellent service! Donald and Jaylen were on time, courteous, and efficient. I would be happy to use this service again.
Donald and Jaylen did a fantastic job delivering our dining table. They were swift and on time - it took them a matter of 5 minutes to get set up and they were professional as ever!
Wow! I ended up calling the Cheyenne store because I was having trouble ordering online. I’m glad I did! Maija took my call and was able to help me order exactly what I wanted and answer all of my specific questions about the products and delivery. I highly recommend working with her.
Donald and Jaylen Did an excellent job putting everything together, they were careful with the furniture. Had an issue with two tables and he was very helpful.
Donald and Jaylen were great! They put our new table together so fast and were very friendly.
Marissa was absolutely fantastic! She was very nice and extremely helpful! Store manager was great!
Awesome experience. Marissa was great and saved me some money. Thanks for the beautiful table.
My experience with Ashley Furniture was the best! Maija helped me a purchase over the phone and made it a breeze. She made sure the product was in stock and that it was in the warehouse as we had to drive frome Colorado to Cheyenne Wyoming. She also made sure we had the best price. This kind of customer service has made this company stand out! Plus the dinning room set we bought is beautiful!
Kevin was incredible to work with. He was patient, knowledgeable, and a real critical thinker. He made our experience as positive as can be. We haven’t had our items delivered yet but we’re happy with our experience and I’m sure we will be back. Thanks, Kevin!
Jessica was extremely helpful, patient, and understanding with us. She enabled us to find the right mattress for our requirements.
Jessica Cupp did a fantastic job of guiding me through the process of finding and ordering the perfect sofa for my family room. She is very knowledgeable about the furniture available in your store and specials deals I could apply. Thank you and I am looking forward to the sofa’s arrival.
Great job
Rynna was an absolute rockstar!!!!! She was fun to work with and very knowledgeable and easy to get ahold of. I work in sales as well and she was a joy to work with, if you're looking for some new furniture and want to keep your money in wyoming Ashley furniture is a great option
Went to Ashleys furniture to look for a full bed slat roll or boxless box spring, and Maija went above and beyond in helping to see if one was available that day.
Maija was excellent in her customer service. She was patient, kind caring and knew her stuff! I’m sure we will be speaking with her again on other furniture purchases, and you should too.
Welcomed upon entering store & offered assistance. But no pressure to buy. Maija was a great help and answered our many questions before we purchased our couch. Definitely recommend based on our experience.
excellent service Marissa the girl who served us is very helpful she helped us with everything we were looking for 10/10
Donald and Shawn delivered our couches today did an amazing job even took time to look at our stuff before unloading and seen a damage that was caused before they delivered and took care of it so we didn’t have to, I am very pleased with Ashley and do recommend
Donald and Shaun came to deliver our two pieces of furniture which we purchased, and they were extremely careful about not hitting walls or anything. They were very polite and professional !
Jessica was very helpful in helping me find what I was looking for and getting it ordered. I am looking forward to my next purchase.
Professional, friendly and great place to shop for furnitue.
The staff are so helpful and professional! They helped me find the furniture I was looking for at a price I could afford. I highly recommend this business.
Donald and Patrick did a great job on delivery!
Donald and Patrick did good, quick work.
Donald and Patrick were quick and careful delivering my new couch. Thanks!!
The couch is exactly as advertised. It was an easy and quick experience. The two movers Donald and Sean were friendly and extremely fast. Would definitely recommend
Donald and Brayden delivered here right on time, were friendly, and got things done quickly with no fuss. Great job!
Met Marissa and she got me exactly what I needed for our house. Very personable. 10/10
Marissa did an amazing job helping me find what I wanted. Definitely an amazing experience!
I ordered a couch, loveseat and ottoman online. Ashley was very responsive when requesting a deliver by date. I was notified when the truck was on the way and our two delivery guys, Donald and Shane, were very attentive and professional. The furniture was beautiful, I was pleasantly surprised considering I bought it sight unseen.
They came earlier than expected and they were both very professional. I would definitely recommend them for deliveries
Donald and Brayden were fast, efficient and professional
Marissa was excellent. Had the answers for everything I need and was very patient when I was trying to figure out my mattress and bed frame. 10/10 recommend her to help you out
Donald and Sean, we’re very thorough with not causing any damage to the house or the furniture.
Guys were professional and careful
Don and Sean did a professional job moving our new sofa up steep stairs and through tight corners. Fantastic customer service!
Donald and Sean are great delivery drivers!
Donald and Sean delivered my furniture today. They were on time and friendly and put everything together quickly and it looks beautiful! Thanks guys fir making it easy. The whole Ashley experience was great! Definitely recommended!
Although we do not yet have the sofa. Service has been impeccable with flexibility and professionalism!! Thank you for making this happen and finding this soda!
My wife and I bought bedroom, living room sets and dining room chairs to furnish a condo we are going to buy. Rynne made this process so easy! Using the web site as well as her personal recommendations we found the perfect furniture at great prices! We are thoroughly happy with everything in the process. Ask for Rynne as your sales person- you WON’T regret it!!!!
Have to say this was the best Ashley store I have ever been to. The sales rep Maija didn't try to sale us stuff we didn't need. She listened to what we wanted and was on it and super helpful. Then Cody helped out on things and made the experience even better. If we ever need anything again I would honestly drive from Joplin,Mo to go and get furniture here from these folks. Thank you both so much for everything
Marisa was very knowledgeable about their product. She has a pleasant personality and was very helpful.
Rude
Excellent customer service from Isa today. We look forward to working with her on future purchases.
Very helpful sales staff. Great furniture, great experience.
Maija was great. She took a lot of time with us and walked through every detail of the mattresses and bases we were looking at. She also got us a great deal which brought our search for the right mattress to quick decision, and she was never pushy. We would highly recommend Maija to anyone looking for the right product at Ashley’s.
Great service impressed
Rynna was amazing helping me out!
Donald and Brayden gave excellent care when delivering our furniture. Very professional and pleasant guys.
Great experience with Brittany! Very helpful and patient! Thank you
Great service. Thanks to Braydon and Donald.
Wonderful experience!
We had a great experience! Marissa was very helpful and knowledgeable. I highly recommend.
We had seen a few couches on line that we were interested in. Rynna did an amazing job sending us pictures and navigating a sale before we came up from out of state. She sent numerous pictures of several couches we wanted. In person she was attentive and personable, this was one of the better sales experiences my wife and I have experienced.
We recently purchased a sofa and love seat from Ashley Furniture in Cheyenne. The sales associate, Rynna, was outstanding from start to finish. She went above and beyond corresponding through texts and sending us images until we found the perfect fit. Thank you Rynna and Ashley Furniture.
Good environment lots of options.
My husband and I had ordered a lamp with the Ashley Furniture store located in Cheyenne, Wyoming. Residing in Colorado, we made the hour commute to pick it up. We had called them prior to us driving to insure our order was ready. Upon arrival, the warehouse employee brought my husband to the back and showed a box that was ripped in half with packing material all over the floor. When examining closer, the cord was also ripped beyond repair. The employee then went to grab his manager, Maija. She came to the back and said unfortunately, they have a “certain employee who handles interior design in the store and handles accessories and sometimes takes it upon herself to go through boxes…” This explanation makes zero sense and is completely ludicrous. This location has a staff member who is known to damage customers’ orders and this causes no concern for said manager? Not only that, but the manager has no problem being quick to blame them? Our order had been sitting in their warehouse for how long and no one noticed a damaged box sitting there? The manager then offered to have it replaced. No, a $95 lamp is not worth two trips (4 hour commute). Maija showed no remorse and seemed very cavalier about the whole situation. She did not seem concerned when we said we saw the same lamp was offered on Amazon that could be delivered to our front door. Beyond horrendous that fingers can be pointed to a supposed employee’s behavior and expect that that’s an acceptable excuse. Even if Maija did not have direct handle on the product, she represents Ashley Furniture and the whole staff is held responsible.
The staff was so helpful and took their time to show my family around.
Jessica was great to work with, she made the process very simple. This was our first experience purchasing a new nice couch and Jessica helped give us peace of mind and great advice.
Jaylen and Sean were amazing and extremely accommodating! I live on the 2nd floor of an apartment complex and there was no way they were going to be able to get my couch around the banister. So in a last stitch attempt to get the couch into my apartment they lifted the couch over my 2nd story balcony and got it into the apartment thru the balcony. They were so patient, kind, and careful with my purchase! Awesome guys!
Sophia was very helpful and took care very good care of us.
Issa was great and she, along with the other staff made the purchase easy. Can’t wait to get my new furniture. Thank you
Isa was fantastic and really went the extra mile to assist me with my purchase. Donald and Sean were fantastic on delivering my couch. Well done.
Donald and Jaylen were great. Great communication, on time, and everything brought in and set up quickly.
Isa was great and easy to work with! For being new, she did a wonderful job making sure she was was knowledgeable and personal ..making it a painless experience!
We went in to just browse for a new sofa and ended up buying one and an oversized chair as well. Isa was really awesome to work with. She was knowledgeable and willing to answer any questions we had. We had our toddler with us….we all know how shopping with a toddler goes but Isa was so kind, polite, and good with her. She made the process seamless. We have plans to get some other furniture and we will definitely be coming back!
Sean and Donald did a great job. Friendly and made quick work of getting the job done effectively.
Donald and Sean were very kind, respectful and did an amazing job delivering and putting together our new bedroom set!
Thank you Marissa for taking the time to listen to what I wanted, making suggestions, and your willingness to negotiate. I also feel appreciation for your friendly spirit. I had no intention of buying something today, but... surprise walking away satisfied 😊
Working with Jess was awesome. She provided excellent advice and we never felt pressured. At the end of the day we purchased all new family room furniture and left feeling like we were treated with respect and felt great about our selections. Thank you Jess, we will definitely recommend you to our friends.
Isa was very friendly and helpful. The purchase process was seemless.
Jessica was very good, very professional and courteous. Great lady to have.
Isa helped us and she is awesome! Very down to earth, knowledgeable and she worked tirelessly to find us the best fit! We ended up leaving with the perfect sectional and it was very reasonable. We definitely will be back, ask for Isa because she’s the best!!
Very friendly and not pushy at all
Very nice and professional all around good experience!
First time ordering from Ashley Furniture and it was great! We love our new couch and the delivery team Donald and Darion did amazing!
Very fast and efficient even though our apartment was a little hard to get to!
Very nice and very efficient!
Everything was great. Everyone was friendly and helpful. Would definitely buy from them again!!
Excellent customer service by Maija. She helped me find all the pieces I needed, in the very tight timeline I needed them in, and saved me a bunch of money doing it!
Maija was very helpful and very professional!!! She will make sure that you are taken care of and go home with exactly what you are looking for!!!
Outstanding service
Donald and Brayden were excellent, they arrived early. Set up was quick, efficient, and convenient. Took care of the couch I order. Loading and unloading it carefully. Highly recommend. Ashley makes the transaction very easy.
Donald and Brayden were awesome! They were right on time and very professional. I have purchased quite a bit of furniture from Ashley Stores, and the Wyoming store has proven to be the best. Will definitely be purchasing more furniture.
Always a very friendly store with helpful associates.
Great delivery team!
Donald and Jaylen delivered my dining room table and chairs. THEY WERE AWESOME!!! Very professional, careful, knew what they were doing. Demonstrated the “hidden leaf” system and left after picking up all boxes and packing material. A very pleasant experience. They are great representatives of your company.
Great service! Donald and Jaylen called ahead of time to let me know when they would arrive and only took a few minutes to set everything up.
Experience was great! Associate was friendly, helpful, and knowledgeable and answered our questions with ease!
Donald and Bryan worked quickly and were very polite
They had a great selection and wonderful customer service, Maija was wonderful to work with. I would absolutely come back.
Great sofa! Excellent and fast delivery by Jaylen and Patrick! I always recommend Ashley to friends! Thank you!
They had a great selection of couches. I found the perfect one. Marissa was friendly and knowledgeable about helping me select the right couch.
Maija Lu was incredibly helpful in my quest for a new living room rug. She showed me all the options in stock and helped me browse the online selection. She informed me about a rug clearance and the insurance. Highly educated on products and very pleasant to do business with.
Maija was great in all aspects of my purchase. I would recommend her anytime
Very helpful and quick to help with what I needed.
Great service from Donald and Brayden. They were very kind to my daughter who wanted to help!
If I could give a - 0 review I would. For a 1 300 dollar purchase. It was more that 15,+ hours to do. Kevin in the Cheyenne office tried after 9 hours of on line. Talking with chats, downloading the app , back to the browser. No documentation sign delivery options. Going out of my way to a local store. And an additional 3 hours. This was worse than buying half million dollar home Ashley Advantage, a joke. I will never purchase from them again. My daughter did not get what she originally wanted, and this is the worst time such ever. Kevin. The only person in the Cheyenne office. He went out of the way to help me. 5 stars to help. The rest of you are awfull.
Jaylon and Darion were very quick, efficient and all around great.
Donald and Darion were efficient and friendly!
And well very unhappy and they dont know how to bill right and 1thousand 500 for a couch and tore once and had to wait over 2 months to get it repiared and all and now re tore and all and no responce from all and buyer beware and when they fixed it and then the cord was damaged and all and u will never get my busness for sure only posotive good sales ppl
Customer Service with Ashley (Cheyenne WY), especially Mya, the rep I talked with, were amazing. I was ordering from California for delivery to Colorado, and they were super helpful and accommodating.
Kevin Newell was very helpful and returned calls right away.
Service was great, slow checkout, didn't have what I needed
Friendly, got helped right away
Donald and Darian will courteous and prompt in delivering my furniture. What a great delivery team!
I purchased a new desk that was delivered by Donald and Darion. Both men were professional and very pleasant. In my opinion, they are an asset for the Cheyenne WY Ashley Furniture store.
I love Ashley Fine Furniture. I have purchased in the past and needed to again. Love the quality of the furniture and especially loved working with Jessica. She was awesome!! Very helpful, accommodating, and knowledgeable. Thank you so much for your time and help !
I really had a great experience. Jessica was awesome and very helpful in finding what I needed. She also went out of her way to find the best deals for me. Thank you so much!
Donald and Jaylen were very professional, did what I asked, and did not cause any damage to my house. They took all the packaging with them as well. I would highly recommend Ashley furniture and this delivery team!
Donald and Darion crushed it! Great job by them and the company
Donald and Darion were very careful when delivering our new table and even helped set back the chairs in place. 10/10 service!
I purchased a bed set and when it was delivered the staff could not lift the furniture, and the one staff fell down my stairs causing a large amount of damage to my home. The owner stated he would cover the damages and pictures were sent. We didn't hear anything back and had to fix all of the damages ourselves. We also ordered replacement parts for a bed after waiting months to receive it they sent the wrong product. The manager has no desire to resolve this conflict and deal with customers. Update: We did receive a replacement part for the part that was broken. After putting it together the staff that originally delivered our bed never assembled it correctly this is why the slats to hold the mattress broke in the first place, they never screwed in the slats. Therefore I will never return to Ashley Furniture in Cheyenne.
Great, fast and friendly service
Very happy with our purchase and service with Ashley Furniture. They are great at keeping you updated on your orders and everyone we worked with was a pleasure. Donald and Brayden were very efficient and careful while moving in the different pieces. They both were kind and made sure to check where I needed things to go :)
Donald and Brayden skillful navigated a sectional down the stairs, no damage or fuss. To boot Brayden was very pleasant.
Quick and friendly service!
We had a great experience purchasing our furniture. Starting with our salesperson Jessica, who wasn't pushy, kept us updated on the order and just pleasant all around. Then to finish it off with delivery by Donald and Brayden, who were prompt, efficient and courteous.
Jessica at the store in Cheyenne, WY was extremely helpful when purchasing and a treat to work with. I plan on purchasing a new bed from her in the next month or so. Jaylen and Darion delivered my new HUGE round swivel chair and were very courteous, professional, and had the patience of saints! Especially since I have a tiny house with narrow doorways. Thank you guys! 5 stars across the board.
Donald and Darion did a great job. They assembled the furniture in my patio.
Very professional and timely delivery.
Donald and Darion were fantastic with their delivery. Thanks so much!
Donald and Darian were so efficient, clean and very polite! I asked if they were also going to assemble the furniture and Donald said, no, that's extra! He must have seen my face because they both started laughing and said of course we are! We also had a great time with Jessica at the at the store. My sister and I have been told we look alike but we didn't know how much until that day. Jessica had been working with my sister on her paperwork and I was browsing. I came to tell my sister I had something to show her, but after she went to the restroom. My sister left, I sat down in front of Jessica's desk and she began to talk. She was explaining where to initial and where to sign. What am I signing I asked. She looked up and said this is the paperwork we went over. I said, no, I just got here. She looked at me through her cute Betsy Johnson glasses and just laughed!! I said, I'm the daybed, my sister is the sofa! That helped her keep us straight! We had a wonderful experience at your store! Thank you all for the great service!
I really enjoyed working with this branch of the Ashley Store after a recent online furniture purchase of an outdoor sectional! They kept in contact with me via text message, updating me every few days as to the status of the shipment and delivery. I greatly appreciated the texting over getting a series of phone calls. The delivery was on time and Donald and Darion were so helpful as to carefully place the boxes of furniture directly into my garage. I highly recommend working with the WY Ashley Furniture Store!
Donald and Darion did a great job. We're quick and efficient. Thank you
Donald and Jayden delivered our new living room furniture today. They were very professional and were quick to complete the task with no mishaps. Thank you
We had a great experience! We loved the people and they were great help!
Rynna was the absolute best furniture salesperson I have ever dealt with. She was very personable, responsive, and genuinely cared about finding the right living furniture for me. As I live in another state, she went above and beyond all expectations in customer service. Will definitely shop the the Cheyenne Ashley Furniture again!
Staff vary helpful and friendly. Did not feel pressured to purchase. Nice selection
Jaylen and Darion were great!! Thank you!
Jaylen and Darion quickly and efficiently put my bed together! They were done before I knew it and it looks beautiful. I am grateful for the help. Wonderful service
Jaylen and Darion were wonderful delivering our furniture today. They were pleasant and personable while carrying heavy and awkward furniture.
Rynna was awesome. She knew when we needed help and when we just wanted to look. Got us set up with a great new sofa.
Jaylen and Darion did a good job with my delivery. They were professional and right on time. Couch is just as expected and great value for the price. Thanks!
I couldn’t be happier! A large, heavy dresser was just delivered to my home. It arrived on time and was carefully wrapped and assembled, as requested. The two deliverymen, Jaylen and Darion, went out of their way to make sure it was safely removed from the truck and placed where directed. Super polite and very helpful. Five stars for sure!
Donald and Brayden did a great job on installation, clean fast and efficient.
Donald and Jaylen were great. Their delivery was professional, and they carefully placed the box where I needed it to be.
Donald and Darion were very polite, and clearly knowledgeable about the furniture they were delivering. They arrived early and had our beautiful entertainment center set up quickly. Thank you!!!
Donald and Darian were great! They were on time, quick and most importantly careful! They did a great job. What great representatives of your company!
Donald and Jaylen delivered our new table in a fast and efficient manner. Very prompt and respectful. It was a great experience.
Donald and Jaylen called me before showing up 30min prior to give me a heads up they were coming and as well did a good job of delivering my product.
Our couches were delivered today by Donald and Jaylen and they were prompt, professional and so so very helpful. They quickly moved the couches in, helped us with placement and took great care in ensuring there were no issues with our furniture. Would definitely recommend!
Poor service. Way to long to deliver. Lied to. Will NEVER buy from again. Went to competition and was happier.
Darion and jaylen were awesome delivery guys very professional and friendly
Donald and Jaylen Are the best! They were super professional, quick, and hooked it all up for me- I didn’t even have to lift a finger. Truly the best duo to get the job done if you choose Ashley Home Store! Ask for them if you’re getting your furniture delivered.
Donald and Darion delivered our new couch and had it set up in no time. They even made sure we knew how to open/close the sleeper bed. Very professional & kind
I am so happy that my coffee table was assembled when delivered by two very capable men, Donald and Darion. My Siamese cat didn’t want them to leave. Great experience all around thank you guys!
Donald and Darion were great. Super friendly and were even ahead of scheduled time!
Great prices and they had our couch here in less than 2 week! Cody was great to work with!
Thank you to Maritza and Kevin. They made this purchase fast , stress free and they had a few laughs with me 🖤 definitely asking for them next time I go
Although I didn't purchase anything from Ashley Furniture today, I had a very positive experience looking for a couch. The staff were very friendly and not pushy, and this store has really good deals and policies on shipping, prices, and add-ons. If they had a couch that fit my needs, I would've 100% bought from Ashley over their competitor.
Everyone was very nice and accommodating!
Donald and Darion were great They got my new sectional delivered quickly professionally. Alerted us before they showed with enough time to prep. Highly recommend!
Jaylen and Darion who delivered our furniture with care.
We needed furniture to be delivered in a couple of days. Jessica Cupp was our sales person and she did an amazing job in helping us with our selection, pricing and delivery. We would go back to Ashley from now on for all our furniture purchases
Jaylen and Darion were amazing! On time and very courteous, professional and friendly. They definitely made my day today!!!! Thank you so much!!
Donald and Darion did an excellent job delivering my furniture. They were both efficient and responsive.
Helped me get the furniture I wanted delivered to my new home. Made my move easier and I appreciate the team for making this an easy process. Rynna showed me the best customer service I could have asked for and helped correct mistakes that were made so that I could receive my furniture on time. Will be ordering through again!
Donald and Jaylan were great. They were efficient, built everything and cleaned up after doing so.
We love our new couch! The whole process was easy and delivery went incredibly smoothly, Donald and Jaylen had it all put together in 10 minutes which was impressive given that they had to navigate a stairwell.
Excellent
We worked with Jess on Sunday April 16th and had an amazing experience.. The store has so much to offer and a great selection. Jess was very helpful every step of the way. We spent about 3 hrs in the store looking and comparing by the time we were done we had purchased new living furniture!! Jess made sure all our questions were answered and made the purchase as fast as possible. We will definitely return for any other furniture needs and hopefully get Jess again
We love our new table. Donald and Brayden did a great job with the delivery and setting up our new furniture.
Donald and Brayden were such a pleasure work with. Very professional and thorough in every way.
Brayden and Donald did excellent work. Arrived ahead of schedule, got everything put together, trash picked up, and furniture in place. Great job!
Brayden and Donald did amazing and were super nice!
I want to give high praise for Donald n Darian they were both very professional and friendly. Also I want to thank Amber for all her help with picking out the furniture and bedroom furniture.
Donald and Darion were Soopers nice quick.
Donald and Darion were very prompt, courteous and efficient. Great experience.
Jaylen and Darion were great and very helpful during the delivery!
Donald and Darion were great. Arrived early, smooth delivery and respectful!😊
Always very helpful
Donald and Brayden were excellent and extremely friendly. Couldn't ask for a better experience.
Jaylen and Darion were great. Prompt and delivered my patio furniture with ease. Thank you!
Shopping at Ashley yesterday, we were assisted by sales consultant Amber Cain. Amber provided A #1 service!!
Kevin was A1
Donald and Jaylen were like superheroes! If they’re power was to wait for me to get out of the shower! They did a great job explaining how to get my new drawer! 5 stars!
Mya was excellent to work with from thr Cheyenne store! She was helpful and had great communication back and forth. Hopefully the sofa comes in within the 6-8 weeks! She told me she will keep me updated with the couch. I highly recommend speaking to her in sales! Thanks again Mya!
Kevin did a great job with all of my questions about fitting the set through weird angles. He sensed my hesitancy and quickly had the delivery manager come talk to me. He did a great job putting me at ease that the set would fit! Very happy with my purchase, service and pricing. Thank you! Brooke
Very clean store, Kevin was great working with us.
Donald and Jaylen were amazing and so patient. They handled my furniture with care and made sure it was exactly how I wanted it!
Donald and Jaylen were quick and very professional. Thanks for making the trip from WY. guys!
Donald and Jaylen did a good job delivering my mom's patio furniture. They were really careful.
Jaylen and Brayden did a great job moving everything into the home and were so helpful!
Went in looking for a sectional and Cody stepped right up and helped us find the perfect one!! Was super excited to figure out that they were having a sale when I was there and would definitely recommend checking up on their stock. Quality piece for the money spent as expected.
Cody was a great salesman. Provided all of the Information and answers we needed and walked us through the whole process until we were 100% ready and confident to make our first purchase. Will definitely work with him again!
Delivery team was very professional, speedy with setup and made sure I was satisfied with my items and nothing was missing.
Donald and Darion arrived on time and kept in touch the entire way. We’re very professional and zero issues with any assembly or unloading. Would highly recommend.
Donald and Braydon were great!
I appreciate Donald and Darion for delivering my sofa on time, they were polite and kind. They put my sofa exactly where I wanted it. Thank you. I also recommend Ashley furniture. I have been an Ashley customer for years in California and I was so happy they had an Ashley here in Cheyenne.
I do recommend Ashley. Ashley is my go to store. We moved to Cheyenne from California and I needed a couch, and Donald and Darion delivered my couch on time and they were very polite. Thank you
Great service and they actually caught a piece of furniture that was damaged and reordered it for me right there on the spot.
The delivery crew was super professional and helped so much in getting an issue corrected. They did a great job!
Donald and Brayden were super helpful and quick.! The table we ordered was DEFINITELY NOT light and they delivered it with care and were super nice.!
Love my new bed! Thank you Donald and Brayden for delivering and assembling it! The process was quick and easy (for me at least). Would order from here again.
Jaylen and Darion were prompt and very helpful with the furniture delivery. Thanks!
Jaylen and Brayden did an absolutely phenomenal job of delivering and assembling our furniture. They were quick and efficient and a great team. We had a slight scuff on an item which they were quick to offer a discount or replacement of the piece that was damaged. Couldn’t of had a better team, thanks guys!
Kevin was so patient and helpful with us finding our new couch. He gave us a ton of updates on delivery and made the process easy! Donald and Jaylen were so efficient and delivered our furniture quickly. They barley made any sound with my newborn upstairs.
Awesome delivery, Donald and Jaylen did an amazing job very friendly .
Nice guys that were careful and did a wonderful job!
Donald and Brayden did an awesome job. Will definitely be ordering from these guys again
Very efficient and respectful! Made it an easy process.
Consultant Amber Cain was kind, helpful, understanding, attentive, great listener and very professional. Extremely satisfied with my purchase. The only thing that will make my purchase more satisfying is in two days when when my lift chair will be delivered and I am sitting in it! Amber is # 1 in my book, thank you. Donna Reiff
Quick and easy! Donald and Jaylen were both great.
In love with my new kitchen table it's so pretty and is very nice quality can't wait to use it with my family! Thank you Jaylen and Donald for delivering and doing a great job at setting it up!
Great quality furniture and professional delivery. Great communication throughout the delivery process. Donald and Jaylen were very polite and exceeded my expectations, thank you!
The sales sales staff were so friendly and helpful and the delivery team - Donald and Brayden - were so quick and efficient! Would definitely recommend
Donald and Darion were awesome!
Donald and Darion were very professional and provided a quick and easy delivery/setup experience!
Donald and Darion were great!
Donald And Darion were efficient, professional and good natured. Great Service!
Awesome service and very quick! Thank you guys! Friendly and professional!
Donald and Darian were very prompt, polite and did a wonderful job delivering my new furniture and assembling it. They noticed a damaged piece right away and informed me and had already contacted the store to order a new replacement quickly. Very pleased
Very sharp detail oriented Staff. I supplied an item number that was incorrect for the color. They caught that and re-confirmed, if not for that, I may have ordered something of the wrong color. Great catch, entire staff was very helpful and kind. Pleasure doing business with you, Rick
Jessica and Kip were very pleasant and knowledgeable very pleased worth the trip up from Loveland
Jaylen and Brayden did an excellent job of delivering and setting up our new sectional. We were kept informed of the delivery every step of the way. Very happy!
Jaylen and Brayden were super efficient and had my table and chairs unloaded and assembled in 20 minutes! Very professional and polite.
Kevin was great helping us find exactly what we wanted! Thanks Kevin!
Update: The Ashley furniture team has worked with me to get most items fixed from my prior review. After this experience, I would recommend the Ashley store to others. I appreciate everything they have done. Prior to the delivery of my couch, my experience with Ashley furniture was positive. After receiving my couch that I spent a decent amount of money on, the fabric was extremely wrinkled and pushed in. They claim that this is the way the material is supposed to sit. After much research, this statement is not valid. Also, one of the arms of the couch makes a noise. The noise sounds as if it’s going to break. They formed me that someone would call and schedule a service. This never happened. I advise you to be very careful when you sign the papers at the drop off of your furniture. Do not let them tell you certain things are normal, and it will become better after a few days. I also advise that if you express concern for your furniture less than a month after delivery, this company will not take it seriously. I always loved Ashley's furniture and was happy to find a location that was near me. Unfortunately, I would not use this company again. I hope that this review will help them to acknowledge future customers and take their concerns seriously.
Great customer service at Ashley!
Donald and Jaylen did a great job. They arrived almost 40 minutes early and were quick and efficient in getting the Sofa up into my third floor apartment!
Donald and Jaylen were fast and friendly! Will always recommend Ashley Furniture!
Donald and Jaylen made my today and they did absolutely fantastic. They were very quick and careful getting items brought in! These get an A+++ and I’d give them more then 5 stars went above and beyond! I am changing my review after one year due to how they just decide to do a review of my account and then closed my account with zero notice. I found out it was closed when I tried to login and pay my bill today. Do not use there credit card they will just close it after a year and not tell you why even when you call and requested why. By far the worst experience I’ve had with a company such as this. Just pay out right or buy somewhere else!
Donald and Jaylen were absolute sweethearts and provided excellent service. Highly recommend these 2 guys. Give them a raise!!
Love the couch. Was a pretty seamless experience- even with rescheduling a deliver (my fault not theirs). Donald and Jaylen We’re great! Came in, set up, and made sure I liked the couch before they left. 10/10 stars!
Great experience, friendly, professional, quick and careful. Good communication. Donald and Brayden are rockstars!
I like the furniture and the delivery went very well. My dresser was damaged in the truck, but the delivery personnel ordered me a replacement and delivered it to me when available.
Donald and Brayden were very professional and did a great job setting everything up where we wanted it.
Jaylen and Patrick delivered our new sofa and were very careful with the furniture and very kind during the delivery. We were very satisfied. Thanks
Donald and Brayden were great and helpful with everything I needed. Friendly and very professional. I appreciated their assistance.
Both Donald and Brayden were so nice and efficient! The couch is beautiful! I hope I get the same delivery guys when I buy another!
Hayden and Donald were so polite and friendly and here on time. They actually arrived early but communicated that first thing this morning and then again when they were 10 minutes away. They moved my new dressers in within seconds and even helped me move the old dresser out of the way and down the hall. No scratches on the walls and they were a delightful start to my day. Thanks guys.
Donald and Brayden were awesome with the delivery of my sectional and ottoman. They were fast and set it up carefully. It looked just like it did on the showroom floor.
the girl on th3 phone spunnded cute
Donald and Jaylen were professional and very helpful with setup.
Donald and Jaylen were great. Very courteous and mindful of trying not to track too much snow in. They were very careful entering the house with the furniture. They were both very friendly and did a great job with the delivery.
Donald and jaylen were great professional and quick.
Donald and Jaylen were very professional, polite and courteous when they delivered my 5 pieces of merchandise. Both were very adept in the assembly that was required. They called prior to delivery and removed packing materials when finished. I was Very pleased with the entire process.
Jaylen and Patrick did an excellent job! On time, professional, and very efficient.. Well done gentlemen!
Stopped in just to look at a new mattress, Amanda greeted us and helped us find a mattress that would work good for us. She listened to what we wanted and also interpreted what we needed in a new bed.
Donald and Jaylen were awesome
Great delivery
Received my furniture delivery yesterday from Jaylen and Darion. No issues whatsoever. They were both pleasant and had everything in quickly. Thank you!
Jaylen and Darion were fantastic! They were on time and delivered my furniture quickly and efficiently. They put everything exactly as I wanted and were pleasant and personable. They both provided great service that was very appreciated !!
Jaylen and Darion were great with my delivery.
My couch & love seat came earlier than my receipt stated! They are comfier than I expected & delivery with Jaylen & Darrion was a breeze. Very professional & very fast. I guess I should order my coffee tables next! 10/10
Donald and Brayden were friendly and professional. The couches look great and they put everything where I asked. Very satisfied customer!!!
Jaylen and Darion were great! Quick and professional service of a dining room set. Ashley has a great integrated update system that shows you how far away the delivery is, so you can plan you day very easily around service. Would recommend :)
Donald and Brayden were awesome. They were mindful of our home and walls and super friendly.
Donald & Brayden were amazing! This is the second time they have delivered a couch to me. 10/10
Donald and Brayden were the utmost in professionalism! They were polite, courteous, and friendly. They represented Ashley furniture in a marvelous way!
Donald and Brayden just delivered our furniture! They were both so professional and helpful. They helped us rearrange the furniture as well. They are great representatives of Ashley Furniture!
Donald and Jaylen did a great job bringing in and setting up our new sleeper sofa. Kudos to them. And we love the new couch!
Donald and Darion were very professional and punctual.
Fantastic delivery and furniture! Donald and Darrian were professional and fast!
Donald and Darion did a great job. They were on time and very courteous.
Donald and Jaylen and the Ashley Furniture Team were great. They maintained a high level of communication and called while 30 minutes out. And when they arrived, they came in, unboxed the couch and assembled the legs. They were in and out in 10 minutes. Thanks!
Donald and Brayden were prompt and efficient. My furniture arrived in perfect condition.
We had furniture delivered today - sofa and loveseat. Donald and Braydon were amazing! They were polite, friendly and went out of their way to ensure that we had an outstanding service experience! We would recommend ordering directly from Ashley to anyone that needs furniture as it was definitely a five star experience all around!
Donald & Brayden with delivery did great.
They have some nice stuff, but no one wanted to help me so I went somewhere else.
Donald and Jalen were fast and efficient
Donald and Jaylen delivered my furniture quickly and efficiently.
Love our new couch! Donald and Brayden were awesome! 👍👍
Good professional staff. I went in was pointed in the right direction, had time to look around (w/o someone up my!!) after I was finished looking I was approached in case I had any questions. At that moment I spoke of the 2 items I liked and was told the good about both so I could make up my own mind……..item purchased. Thank you all at ASHLEYS. Quick easy.
Donald and Brandon were great with the delivery!
Amanda helped me find exactly what I was looking for and eased all worries. 5 stars for Donald and Brayden delivering the furniture. They were punctual, friendly, efficient and respectful. Thank you!
Amber is great to work with and had patience and time with me so I can choose exactly what I liked and wanted!
Our sales person (Kevin) was attentive, sweet, and not at all pushy. He made sure we got what we were looking for and I’d come back to shop with him any day. 5 stars all around.
Crystal was amazing and helped me find exactly what I needed. She was super nice and not pushy at all. Make sure to ask for crystal when you shop for your furniture
Rynna was spectacular, we came from Denver looking for a specific Ashley Furniture headboard and she did everything we needed to get it all arranged and ordered! It was great and super simple! Really appreciated her!
Jaylen and Patrick were very courteous and professional
Over priced for the quality of furniture received. I have purchased furniture form Ashley's twice and have been unhappy both times. Our last purchase, we paid almost $1,000 per recliner and one has almost no padding in the arms, you can feel the steel framing and the rocker hardware was installed incorrectly and we had fix it in order to sit in the chair. We purchased one of their higher quality products and it's a very low quality for the price we paid.
Way nice store, had great help to search for all those unknowns. We were just window shopping per say for living room and a bedroom upgrade. As time gets closer we will be back to make decisions. Thank you Ashley's!
Once again Ashley's went up and beyond with customer service, friendliness and easiness of ordering a new reclining sofa with console. The price was right and definitely better than going out of state.Benito was very easy to work with and very accommodating to get everything done quickly. Would definitely recommend going to Ashley's !
The people who work at Ashley's furniture are very friendly and helpful. I bought furniture from them before Christmas and went back recently and bought more to fill my apartment up with good quality furniture. Each time, there was always someone helpful and cared about what I wanted. I even had help picking out colors to match my previous purchase. I definitely recommend Ashley's furniture.
I'm a bit spoiled by the new Ashley store by us, so this store was a bit of a change. This store is not new and perfect but the staff we encountered were al friendly. What I really appreciated was that the salesman we had was wonderful. We were shopping for a table for my son and his wife for their new home, it wasn't a quick decision yet never felt rushed.
Ashley delivery staff Donald and Jaylen were great. Able to deliver my order earlier than expected and they put it together quickly. They were very nice and courteous! Very happy with the process!
Donald and Jaylen made moving the furniture I purchased look like a breeze. They unloaded and reassembled the couches in less than 20 minutes and were respectful of the items I already had in the space.
The sales staff was very helpful. These are difficult times with supply chain issues. They were able to put a set together that I liked. The delivery and install team Donald and Jaylen worked fast, were very polite and cleaned up!! Thank you!!
Ordering online was scary but customer service of sales rep really made the ordering online smooth and stress free
Donald and Braden were just here to deliver and set up my new bed frame from Ashley. These guys were personable, quick and helpful. Kuddos to the Ashley team for great service. I’m recommending them to all my friends!
A bit pricey and sales woman way too talkative! Bought elsewhere.
Really love our new living room and bedroom set.
Donald and Darion were fantastic and delivered our furniture fabulously! Very kind, professional, and courteous!
Staff was nice and great but didn't have what I was looking for
Very nice and friendly service 5 star
Outstanding Supporting and pricing! Great quality…. Fabulous staff!!!
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Ask for Jess, great service.
Amber Cain was awesome. Very knowledgeable and helpful. will be back to work with her on more funiture needs
Kevin was very helpful and patient! We looked over various options of payment for us and he was understanding of our pursuit to find the perfect couch. Thanks again! Edit: I just received my couch today from Donald and Jaylen; what a painless experience! Thanks to the whole team at Ashley’s, truly.
Cody was extremely helpful in our purchase. He was knowledgeable, professional, and absolutely courteous.
Cheaper than any furniture made….
Very good service and my sales lady met all my needs.. I plan on my order going just as smooth..Thank you..
Donald and Brayden were the best delivery people I have ever had!! Firstly they were so nice and so cheerful! Also they were so efficient in putting together my furniture! Thank you Donald and Brayden so so much I love my table!
A regular furniture store, a lot of items but many are just a different fabric on the same model.
Nice furniture store with fruendly workers, but didn't have what we wanted.
Donald and Jaylen were punctual and pleasant. Got my chairs in quickly and without issue. Thanks.
(Updated) Ordered a couch online and was supposed to be delivered before Christmas and now it's pushed back until New Years Eve. No discount or reimbursement. Ordered it over a month before it's supposed to get delivered. 👎 I contacted Dan after he responded to my review. Dan was courteous and understanding of why I was disappointed. My furniture was delivered 2 days after the original delivery date and that was perfectly fine for me b/c it still arrived before Christmas. Mario and Jaylen the delivery guys were amazing and nice. Thank you so much!!! 👍
Donald and Jaylen were awesome. On time and very efficient.
It took awhile to get my sectional, but not bad all considered. Megan was always updating me along the way. Delivery staff was as awesome as Megan was. Even helped remove my old couch to the garage and waited for my son to vacuum. Was a far out delivery into Colorado. Solid company. Great experience. Will return.
Amber was amazing and very willing to help me make a difficult decision. Thank you
Helpful staff (Kevin), a great product and equally great value. Drove up from Colorado to see and select furniture in person and it was well worth it.
Jacob treated us very nice and helped us find what we are looking for!
The owner is very rude. I've seen him yell at his employees in front of customers. It is very unprofessional to make someone cry especially in front of customers. The staff there are excellent and very friendly and knowledgeable.
Very willing to show me what wanted. Jacob Very pleasant and patient
I have been to this store multiple times just seeing what new furniture could fill my house and it's always the same. They'll help you ONLY if you're buying right now, otherwise they ditch you. I've heard the manager being very rude to his staff as if he's on some crazy power trip. I've witnessed discrimination, favoritism and much more. I finally found 1 good person there that was going to fill my house amongst some of my model homes just to hear they let her go. I was beside myself. Was it because she was a single white mom? Was it because her children were black, was it because she got sick 1 time? I will never recommend anyone there. I see a lawsuit coming. Just a witness to it all.
Perfect and fast delivery and set up! Donald and Jaylen nice guys and professional!
These two guy's y'all sent was awesome. They were very professional and polite. On time. Donald and Brayden came in our home and set up like it was an open house ... Thank you for sending me the coolest guy's to meet.
Donald and Brayden were super nice and helpful
Great costumer service our delivery guys Donald and Mario were great.
Donald and Mario were early, put it exactly where we wanted it, very nice.
Amber was very helpful and made the ordering process very easy. Can’t wait to get my couch!!
Donald and Mario were very polite and on time! Great communication and they were super fast. Happy with my furniture :) It was even snowing outside and they made sure to keep everything clean
Donald and Jaylen were great to work with. They got things done quickly and respectful.
So happy that the Ashley in Cheyenne was able to get my item and send it to me. Thank you!!
I’m in love with my new bed, it’s exactly what I was looking for it. Plus a huge thanks to the delivery guys (Donald and Brayden) for their excellent customer services, I’m extremely pleased !!!
Great job! Early and efficient. Friendly too.
Donald and Jaylen were a great team and very helpful!
They were great! Very efficient and quick. Friendly and very helpful.
Donald and jaylen did a fantastic job
Ordered a bed thru their showroom. They were honest and upfront. Delivery team was on time and did a great job setting up the bed. Only thing I didn't like is you walk in and everything is marked up 2 to 3 times what they sell it for, it makes it so you can't walk around and know the real price you have to have a sales person bouncing back and forth asking a manager what the price is kind of like a used car lot. Other thank that we will purchase from them again and recommend to our friends, Co workers, and family!
Donald and Jalen were great
I ordered eight chairs, and four high chairs, it's been two months and I still haven't received
Donald and Jaylen did our delivery for us and were amazing! They were able to get our new couch in the basement without marking up our walls. Y'all, I don't know how they did it. It was not an easy task.
The Ashley team was great. From the store phone reps to the delivery team of Jaylen and Mario everything was 5 star!
The purchase was easy. Lots of selection. The delivery took about 5-6 weeks (as everything these days) Brayden and Donald were fantastic. They were on time, friendly, efficient and cleaned up behind themselves. Great experience.
First off, the item got delivered on time. Within the window they provided us. Jaylen and mario were so friendly and quick. Could not recommend this experience enough.
Great delivery service! Thanks Donald and Brayden! Excellent furniture and service!
Jaylen and mario were very professional and helpful with our delivery. We are very happy with their work and the products received. Thanks!
We are so happy with our new dining room set!! Jaylen and Mario were super professional and kind and they setup the dining set very quickly. Everything looks great - thank you so much!
Jalen and Mario were great. They arrived early and put everything together very quickly.
I ordered our 3 piece sectional sofa on April 18, 2022. It was delivered October 18, 2022. Exactly 6 months to the day it was ordered. The wait was worth it! It is exactly as I had hoped it would be and the fabric is super soft. I bought it through Ashley of Cheyenne. I found the add on the internet and purchased it through them ....sight unseen. The delivery team of Donald and Brayden were extremely professional and friendly. They quickly and adequately answered all our questions. All we did was stand back and watch them work! I'm a very satisfied customer and will do business with them again in the future.
The salesman was very helpful a d i found everything i was loomi g for
We just bought our 4-year old daughter her first twin bed from Ashley and it looks amazing in her bedroom. Thanks to Jessica Jordan, the sales associate, and the rest of the staff for their help in making this purchase. Also wanted to recognize the two delivery guys who delivered and set up the bed in a timely and efficient manner and were very kind and courteous. We are so happy! room.
Staff was friendly and helpful in explains the shipping details on my purchase. Will update once received.
Donald and Jaylen did a great job with my furniture delivery! They were on time, efficient, cleaned up all the packing boxes, and made sure things were places where I wanted.
Donald and Jaylin were extremely helpful and very professional when they delivered my chair and ottoman yesterday. The oversized chair was quite a challenge to fit through the door of the master bedroom, however they made sure to provide padding to the entry way to avoid any damage to both the door frame and/or chair. I am very satisfied with my new furniture addition from Ashley Furniture and thankful for their friendly staff!
Spacious showroom, very helpful staff. Went in after looking online and ended up selecting something different since they have the furniture inhouse to sit on and experience. Very Important.
Donald and Jaylen were very kind, accommodating, and helpful! They made sure the couch got in safely, where exactly to put it, and that I was happy with how the couch appeared.
I had a good experience when shopping and ordered exactly what I wanted pretty easily. It’s been 4 months of waiting for all the parts of our sectional (I know it’s not Ashley’s fault) and I got impatient and asked about options. We ended up doing a partial delivery since the only parts not ready were not that important (like the ottoman) and was able to get delivery scheduled pretty quickly and around my availability. The delivery guys Donald and Patrick were very helpful, professional and quick. I mentioned I wanted to put felt pads on the feet since I just had my hardwood floors redone and I left them out but had to run downstairs to answer a work call. I came back up and Donald had already done it and everything was done! Helpfully they will be delivering my second order too!
Sales team was very knowledgeable and helpful. Delivery by Donald and Patrick was excellent. Both very professional and efficient. Love the new couch.
Donald and Patrick we very professional and kind during the delivery process. They worked very hard to get everything delivered in a quick and careful manner. Your work is appreciated.
Ashley furniture delivered our purchase today and the service was great! Donald and Brayden made sure everything came in one piece and were very kind the entire time. Thank you!
BUYER BEWARE!!! You can find the same furniture on line at Coleman Furniture. The have great reviews and free shipping. Prices are hundreds of dollars less. Ashley will not work with you so don't get stuck like we did.
Worst junk I've ever bought. Bought a bedframe, entertainment center, kitchen set, dressers, and couch. All fell apart within a year. Someone came to repair couch, didn't have parts, then never came back. Awful.
Donald and Jaylen were efficient and professional with the delivery.
I purchased a sectional in June for Fathers Day and we were told by Angel that we would receive our furniture by middle July. We did not receive our furniture until August and did not recieve the furniture cleaning kit that I was charged 150 dollars for. Customer service has been non existiant I've called and have been lied to was told I would get the kit in the mail. My furniture was cheaply build already showing sagging and wrinkles the ottoman is bad. I'm super upset for the lies and lack of communication.
We recently shopped at Ashley Furniture in Cheyenne for a bedroom set for our rental property. The staff was very helpful in listening to our needs and showing us different qualities of furniture to meet our budget. They have communicated well on the delivery and we trust that that will go well also.
Donald and Jaylen were great and quick about getting everything built and taking all the packaging with them afterwards.
What a fantastic experience. Kuddos to our salesman, Jordan. I went in to shop with my sister and I fell in love with a furniture set. Jordan was very knowledgeable about the product. We had requested to see many furniture items, he was so helpful with getting information about pricing. I got a great deal. They took more off because I made purchase with cash and made my decision today. Also, want to give a shout out to the other employees (Brittany especially) as they work well as a team. Thank you everyone.
Entire process very smooth! Perla was fabulous to help us get the right choices and Donald and Jaylen did a great job safely delivering and setting up with kindness!
Worked with the sales folks over the phone. Brittany is very knowledgeable and follows through.
Donald and Braden did awesome with the delivery of our dresser. Very professional and respectful to our new dresser as it was being delivered. Thank you guys!
Donald & Brayden came & put our bedroom set together. They were quick & efficient, very happy with they’re service.
We were looking for a chair for our 91 yr old mother. Found 1 asked pricing, made an offer of $400, found out it was damaged (back was falling off), made another offer of $300, sales manager declined offer, he walked off with no answer to the damage and a BIG GRIN on his face. We left, went to Ft. Collins, and found a better chair for $190!!!!
donald and jaylen were amazing and fast. high recommend them!
Donald and Jaylen did an amazing job moving our sectional in and did it with great speed and efficiency
I bought a couch a rug and three tables from them. I decided the rug didn't match so I went back to buy another rug. Selected one. And they couldn't find a price. So we agreed on 60 Dollars. They then found the price and said they couldnt go lower the 200.. then they brought me to the outlet. Said ALL the rugs are 97. So I picked one. They then said well that one is 200.... I am very unhappy. I am disappointed I have spent all this money and they won't honor what they said!!!
Donald and Jaylen (delivery guys) were fantastic! Prompt, courteous and quick ! I am very happy with our sectional and recommend Ashley furniture!
Great selection at great prices!
Had a wonderful experience here on Sunday, Sept. 18th. Bill was an incredibly helpful and patient salesperson and Joe (the manager on that day) was great to work with also. The two of them went out of their way to make us happy with our purchase decisions - both in the store and the next day on the phone when we called with some follow-up questions. Hope our delivery experience matches our buying one.
Gabrielle (Brielle) Bristol was amazing! She helped us get the best furniture for a good price. She was polite, took the time to explain things, and went above and beyond for us. Definitely coming back to see her when I refurnish my place.
Excellent service Donald and Jaylen were very professional and courteous.
Donald and Darion were great. They were super kind and did a fantastic job assembling the bed frames!!
Donald and Darion were great. Arrived early, smooth delivery and friendly!
We are repeat customers here! The staff is so friendly and helpful even when we bring our 3 crazy boys in. We will be back!
Jessica was very helpful.
Delivery went off without a hitch. Donald and Brayden We’re professional and helped me get my purchase safely inside. Thanks for your help!
Donald and Brayden were very timely, kind, and helpful in delivering our Ashley Furniture!
Donald and Jaylen called 10 minutes prior to arriving and delivered our furniture as scheduled and on time. They were friendly, courteous, and helpful and represented Ashley Furniture in an exemplary manner.
Donald and Jaylen were courteous and efficient when delivering to our home.
Had a awesome experience looking at furniture. Our salesman Jessica was very helpful and patient. I would recommend everyone to stop by.
Donald and Jaylen were great delivery guys! Called about 20 minutes from my house and were quick with the delivery and set up.
I called to ask if they will ship to Englewood (cherry hills) CO and they do! They also said their delivery includes assembly. They were nice, easy & friendly.
Donald and Brandon delivered our new table and chairs. They were friendly and professional in coming into our house and assembling our table. It was a pleasant experience.
Donald and Brayden were friendly and efficient! I appreciate their patience to navigate my small apartment door.
They found the mattress I was looking to buy for my rv. Very easy, smooth and priced fairly.
Donald and Patrick did a excellent job. They called to let me know they were on their way. They arrived during the time frame they gave and did and excellent and fast job putting my furniture together. I would love them to deliver my furniture all the time. Keep up the good work guys.
Jaylen and Brayden arrived on time and were helpful bringing the chair into the house.
Diana was super. Very friendly and didn’t push us into something we didn’t want. Found exactly what we were looking for with her help
Great staff, awesome deals, very courteous and helpful
Bill was extremely helpful and knowledgeable. He was patient as I thought through the options and we are looking forward to having new furniture soon
The couch we ordered was too big to get into the basement unfortunately, but the delivery team of Jaylen and Brayden were great nonetheless.
Arianna was very helpful and welcoming when helping us pick out a new couch and recliners! Such an amazing experience
Super job Donald and Jaylen were clean and organized
Thank you so much Donald and Jaylen for delivering my sofa on time and providing great customer service.
Donald and Jaylen were on time and fast with the setup. They were professional and hard working. Thank you so much -April
Donald and Patrick were awesome. They were prompt, friendly and very knowledgeable. They made sure to run me through the operation of the new base and made sure no debris were left behind. Overall a great delivery experience.
Donald and Patrick are stellar furniture delivery guys! They were courteous, polite and also had a sense of humor. A pleasure to work with! Thanks.
First time ever buying new furniture and I'm so happy I've gotten my bedroom set here. Riayn and Joe was so helpful and gave me a great deal. I'd definitely recommend more people to come shop. Thank you all for yall help.
Wow! What a great experience shopping at Ashley Furniture today! Jessica was the best to work with!! We even bought way more pieces then we had intended to!! **Thank you Donald and Mario for delivering our furniture! You guys were very professional!
Jessica stayed late and helped me finish my order during the Labor Day sale! So friendly and helpful. The same saved me SO much money!
Jaylen and Brayden were right on time. They were courteous and friendly and even complimented our home! And not to mention that the couch they delivered is incredibly comfy! Stoked! 🤘
Jessica and all the staff were great with me and my 3 rowdy kids!
Thank you Ashley very good attention Perla was so helpfully and so kind
Thank you so much, Diane!!!
The furniture delivery was done efficiently and respectfully. Donald and Jaylen showed up on time, were friendly and quick. They did a great job working around pets and a 2 year old. They put everything together and cleaned up the mess! Would like them to deliver again if needed.
Excellent delivery. The guys were quick and efficient! Very helpful!! They were friendly and very professional! Thank you!!
Bought our couch about a month ago and had it delivered. Donald and Jaylen did a great job at getting it to us with give us a heads up before arriving. They set it up how we wanted and we’re very nice!
Sharyn Worster & Tariq Khan were great in assisting us to make a decision on a mattress! We chose the Stearns & Foster Estate! Very friendly and informative!!!
Delivery was great 👍
I was working with two individuals Mya started me out and Ari finished up the process for me . They were all wonderful and great customer service.I got a great bedroom set as well
Just bought a couch and mattress with Jessica. She was super patient and helpful with helping me pick out the right fit for my needs. Will shop with her again anytime.
Jessica was so helpful and patient
Jaylen and Donald did an excellent job with the delivery! Treated the furniture and my home like it was their own. Thanks for the phenomenal service!
I came into Ashley furniture on the 1st of Sept 2022. I was greeted at the door and had top notch service thw entire time. Diana was extremely helpful, knowledgeable, and extremley pleasant to deal with. Anyone going to Ashley's ask for Diana.
Diana was extremely helpful and was absolutely was of the nicest people I've ever met.
Brayden and Donald were very nice and careful dropping off our furniture.
Had great service … they had a color in a sofa I couldn’t find at AFW and price matched AFW even on delivery!!! I will prob check up in WY first next time!! Mya was great to work with… will definitely ask for her!! Amora Schumacher
Donald and Darion were great during the delivery of my dresser and bed. Great communication, very polite and got the job done quickly. Great team work equals to Great employees! Thank you!
Donald and Darion were right on time and incredibly efficient and friendly. I'm so happy with our new outdoor dining table!!
Delivery service was great! Donald and Darion were very careful while moving our massive bedroom set into our home . I also appreciated their effort ensuring no trash was left behind ! Great work Gentlemen!
Donald and Brayden were our delivery people. They were very personable and professional. I wish more people were as helpful and nice. Thanks Ashley
I bought a dining set 5 months ago and it was delivered today. I went with 4 stars just because the communication from the store was a bit lacking. I got a text about once a month to say that they still didn’t have an estimated arrival date. The delivery was wonderful though. Donald and Brayden were courteous, efficient, and careful when bringing in the furniture. I can’t think of anything that I would have them do differently. They cleaned up the packaging materials and apologized for the tiny bits of styrofoam that fell on the floor. It was very smooth.
nice furniture.
Donald and Darion were great. They assembled the table and placed it in the room. They demonstrated how to install and remove the leaf. It’s nice to see that Ashley has responsible employees.
Donald and Darion were great to work with. They conducted the delivery professionally and on time. Great service provided by both individuals. Thank you!
Donald and Brayden were communicative, super quick, and professional. Love our new couch!
Donald and Brayden showed up exactly on time and did a great job setting up the furniture.
Donald and Brayden did a great job, set up the couch and were very professional! 10/10 service
Donald and Brayden made it a quick, easy and professional delivery with courteous communication to let me know they we’re running early.
Had a great experience today buying a dinning room set. The guys that wrapped it and helped me load it was very helpful
Donald and Darion did a great job. The install was quick and clean and they were very polite. No issues at all with the installers.
Delivery guys Donald and Darian were courteous and efficient with the delivery and assembly of my new dining set:) Very much appreciated them and would recommend them friends and family:) Thank you Kelly Riggins
Donald and Darion delivery employees from Ashley furniture are awesome not only they came early than scheduled they are very professionals and nice.
Donald and Darion were professional and polite. They did an excellent job delivering and installing our new furniture.
Donald and Darion Did an amazing job bringing in my order! Very professional, very friendly, thanks
Donald and Brayden were great! They called to say they would be early and make sure this was ok. They got all the pieces of our couch upstairs in a timely manner and were so nice!
Brayden and Donald were extremely courteous and worked quickly. The delivery was on schedule with great service.
Donald and Brayden are fantastic!
Donald and Brayden set up my table in 15 min. Super nice guys, great experience!
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Very patient and flexible with the space they were given in my 500 sq foot apartment. Donald and Brayden did an amazing job and I am very pleased with the service.
Thank you Donald and Brayden for your fast and safe delivery of my furniture!!
Tariq was absolutely amazing with helping me place my order for my new Ottoman. I had been having so many problems…& he took care of me immediately!! Thank you so much Tariq‼️Can’t thank you enough‼️
Mya was great. Easy to work with especially for a furniture store.
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Donald and Brayden were courtious, polite and professional when they delivered my furniture. Very careful when they carried it in not to disturb any wall hangings. A couple of good guys! Thanks
Was able to get what I was looking for and able to pick up all within about an hour. Angelina was very helpful and showed me everything like what I was looking for.
Excellent products and amazing service. I will ask for Tarek every time I shop there
Quick, easy purchasing, Tariq was very professional and was able to get me everything I needed! Best furniture store around!
If you go here, go to Tariq. Extremely patient and takes the time to help any way he can.
Great recliner for good price. Kaley was a knowledgeable and helpful sales person. A good experience
Nightmare customer service. The sales person I spoke with no longer works there. I was told multiple items were in their warehouse but for others she didn't have an ETA even though the "online store" has the same items in stock. When a manager became involved after having to reach out for a status again, I was informed the "in-stock items" were damaged. I'm guessing the first sales person was trying to sell me items another customer rejected as damaged. I've waited a month and a half with still no answers when the missing items would be delivered. I was finally able convince them to deliver some of my items ordered but others remained completely out of stock. After the delivery of the part of my order I noticed my card was charged for the full amount, including one item that was canceled weeks ago and others that were still completely out of stock. I decided to cancel the missing items, the same manager who has not been able to give me any ETA wants to charge me a 10% fee for canceling and has no explanation for why I was charged for unfulfilled items. I am filing a dispute with my credit card company. Stay away. ** Edit in response to Dan - I called and was told you're not available to speak. I left my phone number with Lexi.
I was a very rewarding visit for me. Angelina was very professional as well as being a pleasure to assist me in purchasing a new bed. She went above and beyond.
Kailey was patient and very accommodating, great service, highly recommend!
Kailey was wonderful and so helpful!!
We purchased the extended warranty for our new couch only to get denied our only claim less than a year later, the sales person did not explain that this is a limited warranty company and actually doesn't cover anything. You're better off going to a bigger company down in Colorado.
Donald and Jaylen were very professional with our delivery. Our items were brought without any dings or damages. They arrived before the scheduled time.
Today was a hectic day, overly busy with the holiday around the corner. Needless to say the staff did a wonderful job to accommodate and fulfill my needs! Amber was doing her best to tend to each and every need presented her way, along with the other staff running around trying to accommodate other needs as well. Thanks for the great job! :)
Mya was a delight to work with! Thank you! I hope you get a snack.
Just wondered around in store for about 45 minutes. Had many questions but not one employee approached us. Hard to tell who works there. Needing to buy furniture now but no help
Easy to deal with. Give you exactly what you ask for.
Mya was awesome! I had some trouble placing an order online because my shipping address for my new apartment wasn’t being recognized. I tried calling the corporate customer support number, and they told me my billing and shipping address had to match. I knew that was wrong, so I called the closest location which was this one. Mya helped me out and told me it would be no problem to have everything delivered to me, it would just have to be ordered internally at the store rather than online. She got everything taken care of for me, thank you Mya!
Auto delivery notifications were great and accurate however it would have been nice to be able to contact the drivers to direct them with specific building instructions. But that is a flaw in the system and not a reflection of the delivery guys. Jacob and Jaylin (the delivery team), was fast and professional. Thanks again for a no frills delivery.
Kailey was super helpful and knowledgeable! Super friendly and easy to work with!
Tariq Khan was very helpful and took good care of us for the 3rd time. Definitely will be returning if we need anything
Mya was helpful and fantastic. Quick and easy, thank you!
Jaylen and Mario did a great job of delivering and setting up my new recliner!!
Easy, no hassle buying experience!
Ben and Kailey were extremely helpful and so knowledgeable. They went way above and beyond for me and made the process so easy. 100% recommend!
Wonderful service, couldn’t ask for anything thing better
We was shopping for chair for my man cave and Ashley was very helpful in helping me and my wife pick out the best one . I will definitely be returning for more items . They also price match , so I got a big saving
Was greeted at the front door and shown exactly what we were looking for by Ben W.
Jaylen and Patrick arrived from Ashley Furniture with our recliner right on schedule. They worked quickly and carefully in tight quarters. Jaylen was especially polite and professional. The recliner is awesome. Just great. Thanks to Ashley furniture for the affordability we needed and the quality we hoped for.
Had an awesome delivery experience with Jacob and Jaylen. They were both extremely professional and respectful of the property. They worked fast, and had my furniture completely in within a few minutes of arriving.
ordered dining set first week of march until now June already still no update! Im hoping we get it before we going to pcs again.
Ben was very helpful and nice I knew exactly what I wanted when I came in but otherwise very helpful
Mya and Ben were very courteous and knowledgeable.
Arianna was cheerful and helpful and processed my order quickly for much less money. Night and day difference to the store nearest to me which is why I ordered out of state.
It was a pleasant experience, the staff was very knowledgeable and friendly. It was a very smooth and overall great experience.
Amber was amazing and helped me find exactly what I was looking for. So happy we stopped by instead of choosing something online.
I ordered a bedroom set, a seat and some bar stools in person with an associate. I was told my bedroom set was in stock and she was confident it would be delivered within 4 weeks. Within an hour I got a call that I needed to buy the bar stools in sets of two so I either had to pay for another stool or return one. After 4 weeks my chair was delivered, already broken. The guy in the back said oh it doesn’t matter you have insurance no big deal. 4 weeks later my bed was delivered. Unfortunately it was NOT the bed I had ordered. When I called for a solution I was basically told to keep the bed or wait forever for the one I wanted because now it wasn’t in stock, and although I received the base model of the bed and not the premium I was only issued a $100 refund. I hope this place goes out of business.
Bought an outdoor sofa… came with a Broken arm…. They sent 2 replacements. Both replacements came broken as well. Haven’t heard back from the company since….
Very helpful and knowledgeable
Our consultant Perla was great! She was very helpful and was never pushy or hovering!
Fantastic selection well worth the drive from Denver
Will be a long stretch to buying from this place again. 1st: Prices are way above American Furniture in Fort Collins. Same products. Even products from Ashley brand sold by American Furniture, are cheaper at American Furniture. 2nd: Takes forever to deliver, plus they don’t give a delivery date (not even an estimate). We got an entire bed set exactly as sold at Ashleys on a Friday evening at American Furniture and they delivered it the following Sunday and had everything mounted in 10 minutes. I was planning on furnishing my entire house (that has no furniture) from there since their interior designer was great and so kind of visiting our place to help us select furniture that matched the house. But could not afford buying something without a delivery date.
Tariq was great help. 👍
Tariq was awesome. Great selection and easy process.
Mya was awesome!
Brandon wheeler was very helpful and friendly Helped me understand the process of financing the Couch, I'll be back soon for more inventory
Great experience! No pressure on our purchase today and the salesman was patient with us.
Jaylen and Jacob delivery Very friendly, timely careful but at the same time very fast.
Maya was amazing and is not a chihuahua. We came in for couches and ended up with a mattress as well. She was not pushy, she was very patient and very inviting. Would definitely come back because of the service we received.
Very thorough and tried to find what I wanted in stock today.
Both Jacob and Jaylin were awesome and professional. They brought the new couches in, put them in the spots I asked them too. Made sure everything was working well. Thank you, couches are beautiful.
Brayden and Jacob arrived on time; and quickly and efficiently set up my new couch for me. Great customer service - thanks guys!
Was assisted by s very nice gentleman who took his time to show me around and answered all my questions.
Benjamin was wonderful and very helpful!
My person was wonderful, I’ll be going back to shop there again
Ashley has a good selection of furniture for our needs. We made a substantial purchase there because their customer service is top notch. Very helpful without feeling obligated. Ben Wheeler helped us out to make our selection. Very knowledgeable and never pushy. It was a pleasant experience. Highly recommended. We will shop there again.
Went great and fast. No hassles or intense salesman experience. Ben had us in and out!
Couches were worth the wait, look gorgeous and are super comfy. My delivery drivers were so nice, got everything in quickly and efficiently and were very helpful
Mya Stands was awsome. She walked the floor several time to show me different products and finished back by her desk to pick the one I purchased. Thank you
Brayden and Jacob were great!
The wonderful people at the Cheyenne Mountain Ashley’s Furniture Store were amazing. They were understanding, helpful, and quick. They provided exceptional customer service to ensure our needs were met. Special thank you to Tariq Khan. These guys are no Chihuahuas, definitely the big dawgs!!!!
Donald and Braydon were very professional and on time delivering the tables and chairs. The warehouse made some mistakes but they fixed them with no problems. Thanks Guys you did a great job.
Brayden and Jacob were extremely helpful, friendly and arrived right on time, almost early! Very happy with the delivery, couch and service. :)
We had a positive delivery experience with Ashley Furniture. Donald and Brayden arrived during the estimated time window. They were professional, courteous, and respectful of our home. The bookcase was setup in the desired location and they were done within less than 10 minutes.
Wanting to spend money locally and knowing Ashley for many years led to having no fear of spending money for a very needed new mattress. The salesman informed me that Sealy had a manufacturing facility in Denver so "delivery should be rather fast". Sat. April 9 the salesman explained that "2 weeks had passed from the 4-week delivery" so "delivery should be in two more weeks". That would have been April 23rd. With a phone call on Sat. April 23rd I was told, "The mattress should arrive in another week." My fingers are crossed that my purchase is fulfilled. Sleeping on the couch does not lead to a good night's sleep and waking up several times a night from aches/pains and daily pain very much interferes with work. This might be a good review in the end but at this point, I am wondering if an online purchase would have been wiser.
Benjamin Wheeler Was very professional and answered all my questions it was nice to meet that young man he has a great personality and I am happy with my purchase
Everyone was helpful. Our delivery team had the best attitude and Benjamin kept use apprised of the status of our order!
The delivery guys, Jacob and Jaylen, were excellent. They got my sofa up to my apt quickly and securely, and got it set up in no time. Very pleased!
Amber did a wonderful job and explained every little detail. Thank You.
Tariq was amazing at helping us today even after our minds changed a few times on items wanted. If you go to this location ask for Tariq
Tariq khan was amazing helping me with what I needed and purchasing items .
UPDATE: Delivery guys still did a great job. The chair and a half, however, has already developed a big sag and squeak (just one month after delivery). Store owner called me after I spent a week trying to resolve it with the .com customer service and filed a BBB report. He was rude, condescending, mysoginistic, and did nothing to help me. Even went so far as to say that my frustration and related tone weren't helping me... New BBB report filed for the online division, but honestly, if this store delivered it (and he owned that they did), he should just take responsibility for the garbage I got and make it right. All I want is a refund so I can buy something else from anyone except Ashely Furniture! Don't shop here if you want good service and/or a quality product! _________ Jacob and Tyler did a great job with the delivery! On time, professional, and friendly. The chair and a half is also the best thing I've ever sat on!
Fast on time service great communication I worked with Tyler and Jacob and they did a excellent job with my bed frame setup
Jacob and Tyler dropped off our Loveseat this morning quickly and professionally. The whole process took about 6 minutes. No damage to the home, the door, nor the Loveseat. Very happy with the delivery service.
Tariq was extremely knowledgeable and helpful.
Jacob and Patrick did an amazing job! Very happy about my purchase and service!
Donald and Brayden We’re great they dropped the couch off set it up and did a great job
Good experience buying a new chair, Tariq was helpful & professional and was very quick with the paperwork!
Jacob and Jaylen did a great job with delivery of our sectional. They were very professional and careful when moving the furniture to our upstairs loft!
Jacob and Jaylen did a fantastic job assembling our dining room table! They were very quick and respectful. Grateful to finally have our dining table after ordering it 6 months ago.
Angel was just that, wonderful!
Ben helped me find the perfect rug
They delivered my sectional yesterday. It's is in perfect condition. They had me sign a damage release but didn't hurt it at all. Great job and thank you ashley employees!!! :)
Nicole was our sales agent, she was very helpful and so nice. Thank you Nicole
Perla was awesome !! She took the time with us , even though we took forever to decide !
Mya was very nice and helpful!
I’ve purchased from Ashley in multiple states. Products are great quality and sales staff very helpful. Aireana knows the products and was very helpful
Nicole help me in store was great service very knowledgeable
Love the couches! Jacob and Patrick were amazing with the delivery!
I have furniture at the warehouse waiting on me to finish my floor before delivery...I just love Amber and and the office girls...they have been so very helpful and kind I feel like I have made new friends
Just wanted to say how happy I am with the delivery of 2 recliner lift chairs. Not only did the delivery guys Jacob and Patrick arrive on time but they were quick professional and very friendly. Thank you guys for an awesome experience.
Tariq Khan was extremely patient and did not mind checking on availability for multiple items.
Tariq Khan was an excellent help in my shopping experience!
Mr. Khan was extremely helpful and friendly. He was professional and honest about the problem with delivery times and worked to give me the best deal.
Tariq Khan was so nice, got me the table of my dreams. Thanks Tariq
Ashley Furniture store will Not give me a Status update on order. It's been 5 months since order was placed. They are running a Scam! They want money to place an order, then give you the run around about order Status. I would not recommend Ashley Furniture!
(Translated by Google) Excellent attention and very professional and even better now that they have staff who speak Spanish...they make you feel very good...especially I know Perla and Amber and I recommend them 100% (Original) Excelente atención y muy profesionales y aun mucho mejor ahora que tienen personal que hablan Español...te hacen sentir muy bien...la en especial conozco a Perla y a Amber y las recomiendo 100 %
the delivery team of jacob and jaylen did great today. Great guys!
Ben and Aeriana have gone above and beyond any salesperson you hat I have worked with in the past 2 months furniture shopping! Thanks for all of your help during this post pandemic painful shopping experience!! Update- Brayden and Jaylen delivered part of my order today. Both very friendly and careful with my delivery! I look forward to the remaining part of my order to be delivered!!
Perla was invaluable to my shopping experience. She was very quick to help and respond. She knew exactly what I was looking for. She was prompt in responding to me and helping me get my purchase made and set up to go pick up as soon as it comes in. She was an absolute delight to work with there should be more people in this world like her.
After waiting 4 months for my online order, Cheyenne was able to deliver the sofa and loveseat in one week! The delivery guys, Jacob and Jaylen were very courteous and did an awesome job!
Brayden and Donald delivered our new bedroom set and we’re fantastic! They set everything up quickly and we’re very professional. We’re very happy with our new furniture!
Donald and Brayden were punctual, professional, very polite and very careful during delivery and assemble of a three piece bedroom set.
Perla did an awesome job of explaining all the options. She was very honest about the problems with shipping.
Jacob and jaylen were awesome! Very courteous and professional.
Customer service was exceptional! Very helpful! On the downside there was a lot of paperwork.
Tyler and Patrick were great! Quick, efficient and communitave. Thanks again!
Help my husband and decide on an excellent bed I am definitely going to be a return customer in the future and a huge THANK YOU to Angel for the help.
Ben the Sales Associate was very knowledgeable and helpful. Calling the store saved me several hundred dollars over ordering online.
Donald and Brayden were extremely professional and courteous.
Fariq Khan was a wonderful help and made us feel very important. He knew his products.
We ordered a couch and loveseat. They look beautiful and the service has been excellent. The delivery went very smooth and the movers were great! We are very pleased with our purchase. Also, special thanks to Tariq.
Good deals. Great customer representative and sales people
Ben Wheeler, at the Cheyenne Ashley Furniture store, went above and beyond to help us complete a furniture/accessories and artwork order we placed for my mother today. He was very professional, friendly and highly respectful to my husband, myself and my elderly parents. As we left, my parents both commented on how nice Ben had treated them and had made them feel as though their business was very much appreciated. Thank you again, Ben!
Tariq was very helpful and got us our dream couch that we were able to take home the same week!
I had a add on to my purchase and and my assistant took very good care of me. She was very polite and very courteous. As before the service was very excellent. Thank you Ashley for a job well done.
Excellent. Tariq was great help. Thank you.
Tariq was helpful and made things easy. Definitely coming back for future purchases
Perla was attentive and shared different options and price ranges.
Thank you to Tyler and Darion for the amazing service today you guys were in and out and we love it thank you again.
Tyler and Darion
Great experience and big thank you to the delivery drivers Donald and Tyler for making the experience even better!
Jacob and Jaylen did a great job with table assembly and delivery. Thank you! Update - We would also like to give the team of Donald and Brayden a 5 star review for their service on August 5th 2022. Thank you.
The salesman worked hard to get the information I needed to place my order. He was pleasant, informative and very helpful throughout the whole process. I appreciate his multiple attempts to contact me and provide great customer service.
Donald and Brayden just delivered my table and did an awesome job! They arrived on time, quickly assembled the table and took all the cardboard and wrapping with them. I love the table and couldn’t have been happier!
Delivery from Ashley Furniture was excellent today! Right on time, quick, easy, and handled with care! Thank you for the excellent service Donald and Brayden! Much appreciated!
Very friendly, and Donald and Brayden set things up very quickly. Great service!
Donald and Brayden were awesome! Called 35 minutes before they were going to be here….came in saw where I needed my Ashley table and got it put together in a jiffy! Nice, clean and quick! Great delivery experience!
Donald & Brayden were very professional. Great experience working with Ashley Furniture. Thanks guys!
Donald and Brayden were extremely professional and fast! I was able to get back to work in half the time I had expected.
Donald and Brayden did an excellent job with delivery and setup. Very pleased with the service.
Brayden and Donald were fast and friendly!
Donald & Brandon were very professional and thorough in delivering, setting up and placing my new dresser/mirror.
The worst store there is to do business with. I will never buy anything from ashley again. I purchased a dinette set, 4 chairs, bench, table. I went to pick it up & was told it did not come with 4 chairs. The sales gal that told me that was not a good sales person. Hope she finds another job, sorry I do not know her name. My paper work says 4 chairs, bench, table. I am not done with this problem!!
Hi! Donald and Brayden did a wonderful job moving my new table in today! They arrived just in time and assembled the table for me in a timely manner. Both Brayden and Donald were super polite! I so appreciate their help!
I bought a couch from Ashley’s which they had in the store. I paid for delivery fee and three weeks later the couch was still not in my possession. I decided to cancel it in two weeks later the money still wasn’t in my bank. I called to see what was going on and it sounds like they hadn’t even started putting the money back in my bank.I’m sure that if I never called, the money would never be returned to me. Never doing business there again.
Poor customer service. Went in to buy a sofa and support local business. No one wanted to sell us anything.
Wow, our furniture was delivered with the utmost of care! Jacob and Jaylen took their time to make sure no walls or door frames were bumped as well as making sure all the furniture was placed in the exact location I had asked for. Thanks to the dream team of Jaylen and Jacob. 😍
Donald and Brayden did a fantastic job!
Our sales guy was super pushy. We loved the selection and will go back....but work with someone else. Beautiful store!
Ben Wheeler was great helping us find exactly what we needed. We are happy and will be back in the future.
Super friendly staff. They went above and beyond to get me what I needed.
Worst group of people I’ve ever worked with
Nicole was extremely helpful and showed great customer service, when we made our purchase today. Thank you once again!
Jacob and jaylen were amazing! They were so nice and so efficient!! They built the room less than an hour, helped move a couple of things for me since I have a newborn-all around 2 great employees you all are very lucky to have. They even helped me carry my mail inside for me. Two pure gentlemen. They were great! Furniture looks amazing too
Donald and Mario delivered our furniture and were absolutely amazing! They waited to see how we wanted it and were very patient. These are 2 very good delivery drivers and I hope you keep them around!
The woman that help me was wonderful . She was able to know exactly what I was talking about. Got me the price I had seen. It was fast and painless. Thank you mya and google.
Perla was wonderful to work with, answering all our questions through the entire process including our ordering and payment. We couldn’t have asked for anyone better to help us with our beautiful new purchases! Thank you Perla and Ashley Furniture!!
Great service from Ben. He was very helpful and spent time looking for the table we wanted. We will return sometime to check out more furniture. Thanks
Benjamin was very nice and helpful with picking out my new furniture for my house!
My associate Nicole Garcia was extremely helpful and patient with all my questions and concerns!
Lots of reasonably priced furniture options! Seems to be good quality!
Tyler and Jacob from the Ashley delivery service out of Cheyenne were super! Very polite professional, and quick! They placed the sofa pieces for me and held them so I could place felt pads on the feet! Just super guys!
Tariq is super helpful. No pressure, good selection and reasonable. Would go back any time!
Aerina was fantastic in helping us with our purchase! Will be back!
Thank you Adriana for assuring me I could buy the two recliners for the price advertised in the local newspaper. I appreciate the quick manner the deal was processed. Also Jacob and Jaylen were great and very professional when they delivered the chairs and set them in place for me. I especially appreciated them going above and beyond by moving my old chairs into the garage for me. They provided great customer service for your company by being very polite and accommodating my requests. Thank you!!
Perla did a great job helping find a mattress and covered all the protection and delivery options!!
Most enjoyable salesperson. Very knowledgeable and courteous. We enjoyed our time there.
Great customer service. Took time to answer all my questions and make sure I understood everything about the ordering of the furniture.
Had what I want for a good price. Have to wait ~8 weeks for it to be delivered I was told.
Benjamin Wheeler was a great guy to work with. He did an amazing job explain in detail the finance . Thanks for helping us on getting our furniture.
Had a great experience at Ashley today. Was assisted by Benjamin Wheeler who was exceptional. After over a month since my first visit to the store, he remembered my name, which is amazing! He went out of his way to make sure I received the best deal on my purchase and was nothing less than professional and polite. I will definitely be back to buy furniture for my home and I will deal only with Ben!
Everyone very friend and helpful. Shelby was ever helpful.
Good service.
Great place and the furniture is very nice
Very friendly and helpful!
Great experience would recommend to anyone purchasing furniture. Jaylen and Jacob were wonderful they delivered my couch on time, were friendly and quickly set it up.
I had a great experience on my loveseat purchase. I hope my loveseat is as wonderful!
Aeriana was truly amazing with helping us pick out a new couch. She was very knowledgeable on the couches we looked at. Extremely pleased with how we were treated and how well Aeriana helped up. Definitely will be a returning customer.
Somewhat limited selection (no surprise these days) we have to wait about 2 months to get our couches and coffee table. Shelby was very helpful and worked hard to get us a good deal on our furniture.
Great experience quick service had exactly what I needed
Love the new couch! Delivery and setup by Patrick and Jacob was quick and easy, rockstar team!
Jaylen and Patrick did a fantastic job of not only delivery, but installation. I would give them 10 stars if I could. Thank you both for a fabulous job!
Just had some beautiful furniture delivered. I must say the delivery was exceptional. Jacob and Patrick were very careful, personable, polite and so efficient! They were so professional and took great care to make certain everything was assembled properly. I would definitely recommend this company to anyone.
Tyler and Jacob were rad af! Can't believe how much weight these guys could lift crazy weight, and at the same time take absolutely perfect care of my couch. My set came in three pieces and they moved them all into my apartment with incredible ease, and then set them up exactly where I wanted. Thanks to the both of you, and thank you Ashley!
The customer service was excellent! We were assisted by Perla Fernandez, and she was super amazing! The associate Perla found us exactly what we were looking for, and we are super happy with our purchase! We have never been to that furniture store, but our family will definitely come back and request Perla!
This place is fantastic!! I would recommend this place to anybody..Treq was great as always, the staffs are friendly and its just an amazing place ..
I came in to the Cheyenne's Ashley Home store on 2/5/22. I had found a piece of artwork online and called the day before to confirm you had the piece and also to see if you had a floor model. I was greeted by Ben, who was very friendly. He found that they did not have the artwork in stock. Ben ordered the artwork and said it would arrive in a month, could be longer because of covid. I simply was impressed by how well he communicated and followed through with any questions I needed answered. Salesmen like Ben will make me want to come back to do business with your store.
Donald and Darion did a great job and were very personable.
Angelina was amazing super helpful, kind and sweet made the process buying smooth and easy would return again all the way from Colorado just to purchase 🙂. I would recommend over and over again.
No bs, facts and answers and made the transaction ea easy and pailess.
Awesome customer service and they had the extra peace we wanted for our couch in stock. Our sales guy Ben was a great help and we will definitely come back for any other future furniture needs. Also just had it delivered and the two guys Jacob and Tyler were awesome delivery guys. Quick and easy process, 10/10 would recommend again.
Jacob and Jaylen did a great job delivering and setting up my new couch Love it , thanks so much guys !
Donald & Brayden delivered my couch. Let me just say these 2 have excellent customer service. They were fast, efficient, & extremely friendly & helpful. They allowed my mother to take a video of them demonstrating how to fold out my couch so I knew how to do it properly. As a business manager & seeing a lack of customer service & friendliness recently in this world, I must say I was very impressed with these 2. Thank you so much for making moving & unpacking a little less stressful!
Delivery was great! Donald and Brayden Were careful, took time to measure and preview all possible issues with bringing in our couch. Thanks again Donald and Brayden!
Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433
Tariq was awesome!!! He was so patient while we asked questions and he checked availably of everything we asked about!! Great store and outstanding employees!!!
Perla was excellent at her job and helped us find a dining set that fit our needs quickly! Purchase process was smooth and quick; very attentive!
Wish some of the staff were more upfront about product availability and how long it takes items to be ordered. The more experienced staff were very helpful though.
Very helpful staff, great prices, and able to buy multiple items with ease. Will return.
Very helpful and friendly!
Jacob and Jaylen were awesome. Both were super friendly and on time. They were very careful with our new furniture and I’m very happy with their service!
Ben took good care of me answer all questions
Ben wheeler was awesome in helping me decide what to buy.
Ben was a very helpful sales person and quick with a email quote and final sale! Donald and Brayden delivered the furniture and did a fantastic job. Very efficient polite and professional and early too!!!
Great delivery team....Jacob & Jaylen:) The guys took the time to do the job right. Thanks!
Jacob and Patrick were great! Delivery was quick and easy and they helped me with restocking one piece as well.
Like everything the supply chain delay stinks, but the store was friendly when we had to speak with them. Jacob and Patrick were warm, friendly, and efficient!
I ordered a dining set, that had two heavy pieces that needed to be delivered. Jaylen and Jacob were awesome. They drove the 2 hours down to my area in horrible weather, managed to brave black ice while carrying my furniture in with professional grace, and had everything placed and assembled in record time. The furniture looks lovely, and with such polite service, I'll be sure to order the rest of my furniture from this location.
Angel was very helpful in assisting us, we were able to find a good looking sectional and some other furniture pieces inside our budget. Donald and Brayden did an absolutely awesome job. Professional work, fast work, great communication and great attitudes!!! Can't say enough about their work ethic, and I have zero complaints. Thank you both for an awesome delivery!
Angel is my favorite sales person 💕 she really listens to what is needed not just wanted and does her best to meet every point! Thank you for all you do Angel
This furniture turned out to be amazing. We are so excited to finally have a matching bedroom set and we are also glad we chose Ashley’s Furniture. I definitely want to recognize the moving team who were super careful handling our furniture. Both Jacob and Jaylen were extremely professional and respectful when navigating through our home. I will defiantly recommend this company to my family and friends.
Very friendly service
I have bought several items from Ashley’s. Every time everyone has been very helpful and professional. Today Ben was awesome and I got the couch I wanted.
We have been here twice in the last month. We have gotten outstanding service from Benjamin Wheeler. It takes a little longer these days to get everything in stock but we are going to be happy with our choices to fill our new home. Thank you for all your help.
Great customer service called before arriving and take care of my furniture putting it where I want it and make sure everything was good condition and instructions
According to the other reviews I've just read, it seems like the delivery guys are great, but the sales people we talked with inside weren't. My wife and I visited the store in an effort to find an ottoman or rocking chair for my 8-month pregnant wife. We were asked after being in the store for a few minutes if we were looking for anything (obviously) and when we told him we were looking for an ottoman, he said "alright, let me go check to see if we have that in stock." We wandered for a solid 10 minutes with our three year old looking at stuff at which point he returned and showed us like one thing that might work, then went to check if it was in stock ... fast forward another 10-15 minutes and came back to tell us the ottoman wasn't in stock. Didn't present any other options, apparently it takes a long freaking time to check if something is in stock. Meanwhile, we're looking through all the rocking chairs and dressers. He leaves again to look for something else, my wife and I wander for another 20 minutes probably and leave. At no point were we asked what why we wanted an ottoman, what we were really looking for, color, anything. We told him before he hurried back to check inventory of an ottoman what color our current couches were, but other than that, nada. We probably could've been convinced on buying a whole new couch set and ottoman, or a rocking chair, or this kitchen table we were looking at for a while, or the dressers that matched some of our other stuff, or the stools that would work with our center island, instead, we walked out. We had a similar, but even worse experience at another Ashley location and needless to say, this young couple needing lots of furniture now and in the future won't be back. The salespeople (we briefly interacted with a second one) couldn't sell a free pen in a pen store.
Jacob and Patrick came in and did their job professionally, quickly, and smoothly!
Darion and Jaylen, we’re pleasant and respectful. They made sure all of our pieces were taken care of and put in the right spot. Their efforts were much appreciated!!
The delivery was great. Jaylen and Jacob were courteous and efficient. I was updated the entire day about when they would arrive, which was very helpful.
Jacob and Jaylen were great in delivering our new table. The table came in perfect condition, they arrived early, set up the table quickly and were incredibly friendly. Thanks guys!
Jacob & Jaylen were very professional and punctual in their delivery, and the furniture was fully assembled and placed. Thanks for the great service.
Jacob and Jaylen were fast and efficient. They made it through a couple narrow doorways with no issues. Very professional service.
Jacob and Jaylen did an incredible job. They were very courteous and made sure everything was done to my satisfaction before leaving.
The delivery team did a great job, especially considering the logistics of getting our huge sectional through the fairly small door into the basement. They probably could have said "sorry, cant fit it" and been well within their rights, but they made it work!
Donald and Patrick delivered our couch. They got here in the time frame they said they would be here. They were quick, courteous and professional.
Our customer service rep was very businesslike and helpful. I don’t understand why she has all that paperwork to do while the customers have to wait on it. She did a fine job but it has to be frustrating. Streamlining should be the number one goal for Ashley!!!
Jacob and Jaylen were great. They assembled my new furniture, explained things, all the while respecting my home. Again, what a great experience. Thank you!
Jacob and Jaylen did a fantastic job with the delivery and set up of my furniture. They are an asset to Ashley. They were friendly, professional, and very conscientious. They were also about 15 minutes early and called when they were close to my address.
Perla was very friendly and helpful with ordering the sectional we were interested in. Our couch was delivered sooner than expected and Jacob and Patrick (our delivery team) arrived on time and quickly and professionally setup our section, even rearranging it after the initial spot I wanted it in didn't work out.
Good customer service
I bought quite a few pieces of furniture here today. Shelby was extremely helpful and courteous. I will definitely be doing all of my future furniture shopping at this Ashley Furniture location.
Donald and Jacob were great. The couch is perfect. We are very happy with our entire experience.
Donald and Jacob were on time, courteous, and so helpful when delivering our couch. They provided a quick and great experience!
Delivery and set-up went super smoothly. Donald and Jacob were polite and professional. Great experience all around.
I went to buy at stand and found one with an electric fireplace. I sent my nephew with his truck to pick it up and when he arrived they told him the fireplace was now an extra charge after I was told it came with it. They damaged the TV stand more while removing the fireplace from it. They do not want to take any responsibility for the issues at hand
Angel was an exception person to work with She was very attentive and worked quickly and efficiently to get us what we wanted Would absolutely do this again
Sales Staff (Ben Wheeler & Aetiana Wheeler) are extremely knowledgable and helpful. They went way above and beyond especially knowing my household is taking a month to arrive from out of town and I have no furniture in my new home.
Donald and Patrick were very competent and professional. I would highly recommend them.
Donald & Patrick were awesome. They knew just how to maneuver my new loveseat into the living room spot. Very amicable & helpful! Great job!
Donald and Patrick were early for the delivery which was fine as they gave me a call and text updating their arrival time. They were both respectful and polite and got everything set up quickly!
Perla was very helpful in helping me find a dresser she made the check out process a breeze we purchased one off the floor and they had it ready really quickly
Perla worked a Christmas miracle and helped me find an awesome couch that I could take home the same day. I really appreciate her assistance and professionalism! I definitely recommend that others come here.
Ashley HomeStore in Cheyenne was most accommodating. They worked with me to make arrangements for my personal situation. Great sakes ladies, Mia and Ariana! Thank you for making the purchase simple.
Donald and Brayden were very professional and did a great job delivering out furniture. They were thoughtful of our pets. Very efficient and quick
Easy to work with and great personality
Thank you for a great delivery experience Donald and Brayden.
Donald and Brayden were quick, kind and efficient. They did great with our dogs and cat and set up the bed exactly where we needed it! We were very grateful for their work.
Donald and Brayden were quick, efficient, and courteous.
Jaylen and Darion did an amazing job and were very friendly! The furniture looks great and they put it safely exactly where is was supposed to go. Thanks!
Very courteous, and super helpful. Wonderful job!!!
The guys did a great job with our delivery. They were careful with the furniture to not damage our house or the furniture being delivered. They were polite and worked quickly.
Nice furniture and staff. Very crowded showroom though.
I had a bad experience here. Ordered 3 sofas. 2 were there at the store that’s why I bought them because needed them right away. But waited for over 3weeks. Delivery men were nice. When I first went to the store, I picked those sofas a saleslady couldn’t answer my question about delivery so she said she will call me tomorrow and I can finish buying the sofas on the phone but she didn’t call me she was even off the day. So I went there next day and I bought those sofas. Now talking with other saleslady and she told me the deal the first saleslady gave me was wrong anyway. They did price match tho. I bought the extra warranty that comes with waterproof spray too. On the delivery day they didn’t give it to me so I messaged her and she said she did give it to me… Seems like no one knows what they are doing. I won’t go back there anymore. Online is much faster, easier and accurate. Update: to the owner, I’m not talking about your online store. I have been ordering furnitures from other online stores and haven’t had any problems. The spray kit your saleslady forgot to give it to me, she said she will deliver to me yesterday and she didn’t. She forgot again. I paid for the kit to protect my couches now I’m using the couches without it. Poor customer service. Never going back.
The delivery guys were amazing, friendly and quick. Mine was easy as it came in front door and was put right down so they didn't have to take it downstairs or around any corners but they were still very quick, and handled the couch as if it were their own. Thanks guys😊
Tyler and Donald just delivered my mom's new furniture. They did an amazing job especially with the tricky doorway. Her new furniture looks great.
The delivery team of Darion and Jaylen did great today, thank you! The rest of store was great to deal with as well.
Tyler and Darion were on time and had everything setup and in place in no time.
Tyler and Darion did an excellent job delivering our patio furniture with care! They were fast and efficient!
Had such a great delivery experience from Tyler and Donald. Not only were they on time and within their timeframe, but they were super quick and setting up our new sectional that we love. I also have had great experience with the customer service department at Ashley furniture in Cheyenne Wyoming. I had to reschedule a delivery date due to us not being in town on the day they were supposed to come deliver our couch. The young woman that I spoke to was wonderful and super polite and assured me there would not be an issue and rescheduling the delivery.
EDIT (2/12/2022): ***After 36 weeks, I was left with no option but to cancel my remaining order. I was told that items would be available for delivery on three seperate occasions (Nov '21, Jan '22, Feb '22) by the sales staff. The latest potential for delivery was communicated by customer service representative Le** on 2/8/22. She explained delivery was scheduled for 2/15/22. After speaking with my salesperson today (2/12/22), he explained there was no ETA on when their store would receive my order. I am disappointed in the breakdown in communication and mixed messaging concerning logistical constraints.*** EDIT (1/4/22): ***It has been 30 weeks since I placed my order. I am still waiting on 3 of 7 items with no ETA. The owner was able to provide a partial delivery for 4 of 7 items.*** Just passed 22 weeks without delivery of furniture for an original delivery estimate of 11 weeks. I understand and sympathize with supply chain issues and overseas shipping delays, but what concerns me is within the sphere of influence of Ashley furniture. Per my conversation with salesperson, it will be a minimum of 3 weeks AFTER the store receives the remaining items from warehouse before it can be delivered to my home. Additionally, there seems be breakdown in effective and prudent communication between Ashley store - Warehouse (Arcadia, WI) - Supplier(s). This is based on no ETA for my remaining items. 4 of 7 items are located at store in Cheyenne but cannot be delivered until all items are received at Cheyenne store. I do believe Ashley furniture is working hard to serve their customers but I would like to see the ability to prioritize order delivery for customers waiting past estimated delivery date AND the ability for partial item delivery. Jarod Heifner Sales Order# 13440 June 5th 2021
Tariq was so awesome to work with. He made sure es got the best price was transparent about lead times and had great customer service.
Tyler & Donald were quick and professional.
Nice looking furniture but no one acknowledged us or offered assistance. They let two cash buyers walk out of the empty store.
Donald and Tyler were so helpful and polite! They went above and beyond to help get everything moved and assembled! Thank you so much for your hard work.
Fantastic experience! Efficient and personable team- they were in and out in a flash. Couldn’t be happier with their customer service! Thanks Donald and team!
Donald and Brayden were extremely curious and helpful. They are a great asset to your company!
Aeriana ROCKS...she went the extra mile and found everything in stock at the warehouse to pick up the same day whenn most things are stuck in containers off the coast! She made sure it was the right color and everything my wife wanted. We'll be back for sure!!!
Aeriana was a great sales person today. She showed us many options and was very flexible when we didn’t like something. She got us our dining table in the same day. Although that’s mostly luck, me and my husband still appreciated her work!
Very good customer service!
Lonnie was excellent to work with. She has THE BEST customer service. Painless process.
Mason at first was very helpful. Then we had found what we wanted my wife had her heart set, we had to go home to double check measurements. On our way back Mason called us and said the items we wanted just got sold, he told us he would try and get them shipped for us and would call us back. I still have not gotten a call back. He knew how much my wife wanted that set and did nothing to help us. After telling us the items were ours, took our info for the sale and said they'd be by the front door when we arrived for easier pick up. After, within minutes sold them out from under us and never tried to get more shipped like he told us. Very disappointing. Nothing was done to to help us after that betrayal. I don't recommend!! Terrible service.i will not ever be going back. Mason doesn't care about his customers. Plain and simple.
I love the way Loni Hopkins took care of my needs for a new Recliner. She is Beautiful and has a super personality and I'm sure glad I met Loni. I wish her the best in life. God bless you richly Loni, Darrel Lee Kretzer.
It's been 3 months since my order and no indication when it will be delivered. Sales lady Angel told us that yeah, the furniture might take longer maybe 6 weeks or so. Maybe by end of August we can get our furniture. Now it's almost into October. Called Angel in September and still nothing. In the meanwhile, our living room is empty as our sofa was promised to our son in early September. We're sitting on our lawn furniture inside our home, just to watch tv. This is beyond ridiculous! How can the company keep thousands of dollars of our money for months and don't deliver?
Great customer service, selection & price (I shopped around)!
My wife and I drove from Denver Colorado to Cheyenne Wyoming just to go to Ashley HomeStore which is the closest to Denver. When we arrived, we were greeted by a very professional employee named Mason. We explained that we were moving to New Jersey from Denver and wanted to have furniture ordered from this store and have it delivered to our new home in New Jersey. Mason explained that this is no longer an option, however, we could order online ourselves and it would be delivered to our new home. In saying that, Mason now knew that we wouldn't be buying anything out of this store. We stayed in this store for almost 2 hours with Mason right by our sides, shopping, getting measurements and printouts of exactly what we wanted to order. I have been in upper management in retail for over 25 years and when I see great customer service I always find a way to say so. If you're looking for a great place to shop with exceptional customer service, go visit Mason at Ashley HomeStore. Thank you Mason for topnotch customer service!!!
My sales person Mr. Tariq greeted me professionally and assisted me with finding the right perfect mattress for pickup same day. He was well knowledgeable about the products in stock and on the floor. Thank you and I’ll be shopping with you guys again.
Absolutely hands down terrible customer service! I went in store and ended up purchasing a sectional that was available online but not in store. I was told the wrong dimensions, after asking to confirm several times. I was told it was confirmed and decided to order. Well long story short, I then discover they were the wrong dimensions. I called to correct and then the price per piece then doubled! Will not allow me to cancel without a cancellation fee! All because associate gave wrong information. I am now being punished! What a joke! Especially since it will take 6 months to receive. Yet they want a 10% restocking fee! Restock what?! It is 6 months out! Will not honor price per piece as original order. Somehow the same couch that went from 5 pieces to 3 is only $100 cheaper! They offered to adjust the price by $17! What a slap in the face! DO NOT SHOP AT THIS STORE! I repeat do NOT shop here! Other Ashley stores have been great, never a problem. But BEWARE of this particular store! Honestly just a shame that they turned something that should be fun- into a complete joke!
I wish I read the reviews before I paid in cash almost 4 thousand dollars. We bought furniture the beginning of may and still have not received anything, not even updates, it’s been 16 weeks. It’s very stressful when the manager says they will call back and never do. I do not recommend Ashley’s at all, I will never shop there again.
We bought a new bedroom set. One dresser drawer had a broken piece for the slider. We have tried for 3 months to get the replacement. All we get is lip service. We will not be back to this store. We will not recommend it to anyone. For the money we spent you would think a little service would be easy to handle. Nope not at this store.
Worst experience ever. Ordered a couch in may and was initially told it would be ready at the beginning of July. Then it got delayed till the end of July. Then it got delayed till mid august. Then it got delayed till late august and it just now get delayed till late September. Wish I never purchased here at all. Would give zero stars if I could.
Tariq from the Wyoming store was amazing!! Honest, helpful and patient. Answered all my questions. I will go through Tariq for all my future purchases!!
Donald and Darion were very quick, polite, and professional. I would like to have them deliver everything for me.
Very friendly and helpful staff
Great furniture shopping experience here! Our sales rep/designer was very friendly and helpful. We had to wait a few months for the delivery but she kept in contact with us the whole time sending us updates and thanking us for our patience. Delivery was when they said it would be and guys were quick and courteous. Great experience with this store, we will buy all our furniture from them from here on out!
Savannah was wonderful to work with. She listened to what we were looking for and offered several options. Happy with our experience!
18 weeks and I still do not have my couch. I've been patient. I knew I shouldn't have given the benefit of the doubt when ordering in April, after I saw the reviews. They update you but vague updates, dates get pushed back, and all you can do is say okay. I was told by a manager they had one side of my couch but waiting on the other and thanks for understanding. Love when you pay for something IN FULL and have nothing to show for it!!!!
Very knowledgeable and attentive staff. Zane took me through and helped me find the perfect couch, all while giving me extensive details about nearly the entire selection.
Good deals on clearance, Zane was very helpful. Thanks guys for helping us find the right look!!!
Still waiting on my order. It has been 4 months. They won't tell me any specifics other than "we are still working on getting your items." (2 sectionals, 2 coffee tables, 2 sets of end tables.) I had ordered furniture from 2 other places as well around the same time and got both orders within 4 weeks.
Bored sales people. Not much on floor that you can Take Home. Sign saying they beat Amazon and others in pricing. 30 second check on Amazon showed a nightstand for $271 that they had on sale" for $388. Disappointed hour drive!
If I could give Zero stars that would be more accurate. I bought some items from this store back in March. Two items we picked up 2 days later. The third item we were told would be in in about 4 weeks. We were okay with that. Fifth week my merchandise had not arrived. I called, at that time I was told the arrival date had been pushed back. Frustrated, but still patient. Week 13, still not in, I called was told by an Employee that the manager would call me back. No call week 15. Still no item, Thursday I call same employee tells me manager is busy and will need to call me back. I said nope I’ll wait. I’ve been waiting 15 weeks what’s a few more minutes. Right!! Manager needed to look into some things and would give me a call back end of day. Well no call back Thursday. So Friday I call them end of day. Was told “no set in stone day”. All blame on distribution center. I cancelled my order. Now I have to wait to get my money back to. Never will I buy from this store again. I do not recommend anyone buy, unless they walk out with what is purchased.
I love Ashley Furnitue always good quality but as noted on the website it will take months to receive your items. I have been without a couch since March and still haven't received my sofa yet. I corrected a mistake with my billing and was told they would inform the delivery team but I haven't received any further correspondence except for it is still delayed. I hope to get my sofa soon so I don't have to continue to use dining chairs as seating.
Ashley HomeStore has some very good furniture. We purchased the Alcona sofa and we really like them. They are very comfortable and half the cost of similar sofas at Furniture Row. I only left 1 star off because of the super long delay to receive the couch. We were told 8-14 weeks and it took 5 months to get the couches.
I called ahead to find out if the store had what I was interested in. The salesperson said they did, gave me his name and when I got to the store I found exactly what I wanted and my sales person worked very quickly to help me take home my furniture that day
Tyler and Donald were great! Quick and sturdy assembly on a hot day!
It took about 3 months as expected, but the couch just showed up, Tyler and Donald (the delivery team), were friendly and efficient, I'm very happy with the purchase!
Noah and Donald did a great job setting up our couches and helping us get them settled. They moved things carefully and were pleasant to have in our home.
Love this store. Beautiful furniture
Went in for memorial day sale. They gave me the wrong piece. When I told them that, they didn't want to fix the situation. Instead tried kicking me out and not giving me a refund. Would not recommend!
The associate that helped us was is very professional answered all questions very knowledgeable.
Our salesperson Amber went out of her way to make sure our questions were answered. She was also helpful helping us make comparisons between 2 different bedroom sets.
Austin was professional, honest, and very helpful in helping me select my new furniture pieces. Ashley HomeStore has a great selection with decent prices.
Thank goodness I pd for delivery and instalation, I would not have been able to do what Jaylen and Hayden did to get this couch sleeper in my home. They set it up and showed me how to pull out the bed. Great customer service
Donald and Kenny were fast and very pleasant!
Tyler and Josh were great. They were on time & very careful while hauling heavy furniture up our tight stairway.
I had a very easy delivery of my furniture by Tyler and Josh. They very very polite and professional.
My delivery service was top notch. Josh and Tyler did an amazing job setting up our outdoor furniture.
Nice selection, not horribly priced. Helpful sales girl.
Donald and Tyler delivered the couch promptly and with care. They were professional and put the set together before leaving.
Beautiful furniture! Took some time to deliver but the store communicated with me every week and sent updates by emails and texts.
Not impressed with the service we received. It was hard to even get anyone to pay attention to us. The selection is pretty good, but I really felt like we were on our own.
Donald and Brayden were great. Fast and courteous
Tyler and Donald did a great job getting the new couch and chairs into our old house. Good job guys!!
Tyler & Donald did a great job delivering our furniture!
We give the drivers a 5 star review! They communicated, professional, got everything set up in a timely manner, and cleaned up after themselves. The drivers were Tyler and I apologize for forgetting the other guys name. The only downside was we ordered our furniture and living room set up in early February and received it in May so it was about a 3 month wait. It wasn't too long considering other customers had to wait longer.
All my furniture has been from Ashley Home Store. I've enjoyed working with everyone there. Just received my new couch and Tyler and Donald both were great to work with. Thank you guys.
The delivery made by Ashley's delivery men this morning was quick and very professional! Thanks for a job well done!
Great experience shopping with Ashley Furniture and delivery was professional and seamless.
Josh and Tyler did an outstanding job
Great and quick service. Donald and Erving were fantastic
Donald and Erving were super helpful and arrived a little early. Awesome delivery service super respectful!!!
I spent months and months finding the perfect couch for my families home. We have purchased furniture from Ashley since I was a little girl . I picked out the jinllingsly sectional which after delivery was over $1200 and initially loved it. Right at the one year mark the seat cushions started sinking and were no longer comfortable and the back cushion is completely misshaped and no longer comfortable. I called customer service and they told me that since it was over one year they could do NOTHING . It’s been one year and 3 months . I am disgusted with their lack of customer service and poor quality of extremely expensive products and will never purchase anything else from them again . I picked this company specifically because of their high quality products and wonderful reputation. I was kind and polite and provided proof and they told me oh well too bad. This is unacceptable. I would highly recommend avoiding this company and find a fortunate company that stands behind their products. They have lost me as a customer for life.
Tyler and Donald did a great job
Tyler and Donald with Ashley's Furniture delivery were super nice and efficient with the delivery of my recliner and sofa. Awesome job! Thanks so much!
Tyler and Donald did a great job!
Tyler and Don were very accommodating in putting my furniture together and ensuring I liked the placement as well.
Tyler and Donald were prompt and very professional on our delivery. Thanks for the great service!
Donald and Tyler were awesome. Such a quick, thorough, and friendly pair!
Absolutely great, I found good prices and products in the regular retail side and in the outlet store side.....
It took a little over 20 weeks to receive our furniture. I understand supply is slower but I would get the run around from Customer Service. I was told many times they would talk to someone and I would get a call back but no one calls. I even had a manager tell me I would be hearing from the owner.... but no call back. We have been rescheduled a month later due to a snowstorm and finally received our order. Josh and Tyler did a fantastic job and I would say was the easiest, smoothest part about ordering from Ashley.
I had to wait extra for my furniture due to COVID, which is normal most places, but Amber was upfront about it, and kept me posted. Costumer service by Amber and all the guys in the back who load the furniture was great.
Unfortunately we are not allowed to give zero stars or I would. I have never experienced such disrespect with customer service as I did here. I ordered two nightstands which both came damaged. I called and re-ordered the parts. I only received half of what I needed. After waiting another month and nothing arriving I decided to call yesterday. First two times I was hung up on and not called back. Third time I was put on hold for 16 minutes and they did not actually put me on hold and I could hear them laughing and messing around in the background the whole time. She did not call me back either. I have call records and a recording of this disrespectful call as well. I called back to speak to a manager and was directed to a store that told me they had no control over customer service, instead of an actual manager at customer service. I reached out to someone through the chat today and it turns out that the other parts were never actually ordered by the first person I spoke to months ago. I have no hope that I will actually even get them. Therefore I would recommend paying way more money else where and saving you the headaches! Also don’t spend money on warranties as you will probably not even be able to get anything.
Tyler & Josh were very professional and did an amazing job to take care not to damage the couch or walls.
Donald and Noah were great to work with and very professional and quick! Got everything in and set up perfectly!
Donald and Noah did a great job.
I bought the Ollesburg table and chairs set plus a bench in May but didn't receive it until June. I chose Ashley's because I knew I would be ordering online with Covid and all and had only heard good things about them. Was happy with the table at first but then it started to get bubbles and anywhere you sit something it leaves a mark. Plates, drinks, a bowl of fruit . I ordered online so I emailed them they said since I had it way less than a year to donate it show proof that I donated it and they would send a new table and chair set. Sounded crazy to me sinse I was still paying for it so I called the 800 number and was told not to donate it because it was delivered from the Cheyenne, WY store. So I called the store and sent pictures and was told oh yes we will send you a new table and chairs so sorry about that. Only to be transferred to another person that said sorry you didn't buy the warranty and this item is discontinued. I said I have had it less than 6 months what about the 1 year warranty. But was told they could not help me. I ask to speak with a manager and was told she was busy and would call back. It has been months and I have heard nothing. I have sent several texts and still nothing. The table now has more bubbles and is breaking apart. Pieces are coming off. I made a point to get it paid off so I can buy another table set. But will definitely be buying from a different company.
They were very helpful. Donald and Tyler did super well with getting my sofa into my home.
Delivery by Tyler and Don was great, but it took a LONG TIME to receive my items. First world problem, and I’m happy with my purchase, but it’s tough not to go with Wayfair where I can get stuff delivered within a week.
Donald and Tyler delivered and set up 2 beds sets for us. They were very friendly and got the job done quickly but with quality. I would definitely recommend Ashley Furniture and Donald and Tyler.
Delivery was on time. Donald and Tyler were efficient and courteous. Furniture as as good or better looking than expected
Donald and Tyler did an excellent job delivering my furniture.
Great selection, excellent service on all levels. Angel is friendly, informative and professional. Office staff equally attentive. Delivery reps. -Tyler and Donald, both very focused, friendly and efficient; kept us informed of schedule and on time.
Josh and Tyler were very courteous, and careful in my home while delivering the sofa. Great job guys!! Thank you!
Awesome experience. Phenomenal staff!
We received our dinette set from Ashley home store today. As promised the delivery crew (Tyler and Josh) called 30 min before arrival. Josh and Tyler were very professional and set up the dinette set very carefully. .they adhered to covid 19 regulations as required and we're very friendly . did a great job. explained how the table worked and gave a clue how to keep the butterfly leaf working smoothly..thank you Tyler and Josh .. Gabriele and Will Boehm
Donald and Noah did a great job setting everything up and we’re great to talk to.
Donald and Noah delivered our new sofas today. They called ahead of time to let us know their ETA which was really nice! They were very professional and efficient at their jobs! Thank you again!!!
Thank you for the professionalism and quickness of Donald and Noah during delivery to Centennial Colorado! Quick and painless, they called 30 minutes prior to arrival and were at our home within the timeframe.
Donald and Noah were quick, efficient, and careful in the delivery process. The couch did take 2 months to arrive, however, when we were quoted 3 weeks so add on a few weeks to your expectations
Tariq did an awesome job showing us various furniture and also patience. This is our second purchase from him and we will return the next time we need something.
Donald and Noah were our delivery team and they were both very helpful!
Donald and Noah did amazing and put together everything. Maintained professional and quickness. They were in and out, everything done in less than an hour.
Thank you Donald and Noah for doing a great job delivering and building my dining table. It looks great.
we ordered a sofa from Ashley's furniture and they were amazing to work with. They helped us with any questions we had and when it came time to be delivered, Donald and Tyler did an amazing job at getting it up our stairs without any damage. I highly recommend these guys for local furniture
Donald and Tyler were excellent when delivering my new Loveseat. Showed up shortly after calling me and had it inside and setup in 10 minutes time. Excellent job and professional, I'll be going back to Ashley Home Store again.
Tyler and Donald were amazing. Professional, quick, curious and helpful. I'd highly recommend this company for your furniture needs.
Awesome delivery experience! Josh and Tyler were great. Super professional and cool about one of the elevators being stuck of the 20th floor. Should be able to give 6 stars! Couldn’t ask for a better team! Jason
Tyler and Josh did a great job setting up my new bedroom set. They were very professional and arrived on time. I will definitely use Ashley home store for future purchases! Great customer service!
Horrible customer service! When I purchased my furniture they were very helpful and great. I was fine with waiting 6-8 weeks but now I'm still waiting on the rest of my order after 3 months. They aren't helpful anymore just keep saying "an unknown date" and blaming the pandemic is getting ridiculous!! Just keep getting the run around. I've purchased alot from them prior but won't be after I get this situation fixed!
Tyler and josh made the delivery process awesome and flawless.
The delivery guys were the best. I was super impressed with their customer service. Thanks Tyler a d Josh. You were the best
super expensive
Other than a pretty long wait from ordering to delivery, we had a good experience. We had a weekly text updating us on the status of our couch. The delivery guys, Josh and Tyler we very friendly and helpful and took care in placing our couch in our living room.
I wish I could give this place 0 stars! My husband and I went in to look at new living room furniture and were completely dissatisfied. We found a couch we liked and were told "You could have this in your living room by tomorrow", the next day we went back in - cash in hand, but were told that the item was only for order and it would take 8+ weeks. I went home that day and found the exact couch for 1/4 the price and asked for a price match, which I was assured they did. They then would not honor the price match and offered my 15% off. I countered with 25% off with would still be 3 times more expensive than the price online. I was told AND I QUOTE "You can purchase elsewhere" by a sales associate name Angel
Donald and Darion were prompt, efficient and professional. They were courteous and called ahead to let us know exactly when they would arrive and our piece was in great condition. Thank you!
Donald and Darion are a friendly service team. Completed installation in a timely fashion and made it work in a small space. Thank you!
Josh and Tyler great work, Thank you
Tyler and Josh were friendly and efficient thank you for your prompt and damage free delivery
Josh and Kyle delivered the remaining back ordered items of my purchase today and did an excellent and efficient job.
Donald and Noah were very professional with the delivery of my new furniture. They get an A+ in my book! And bonus my new table is beautiful!
Very quick getting item inside. Thanks Don and Nosh for being so efficient
Donald and Noah were very efficient and took extra care while delivering and unloading my bedroom set.
Donald and Tylor did a great job delivering our two chairs. They arrived on time, and were very careful handling our furniture.
I worked with Angel over the phone to order new dining room furniture for our new home! She explained everything in regards to ordering over the phone and delays due to COVID, it was all so seamless and easy. She was very attentive and made the transaction happen quickly. I will definitely be back for future furniture purchases.
Very professional, helped me take out the old couch! Very pleased with our new reclining set.
Donald and Noah did an excellent job. They disassembled and reassembled what they needed to in order to get the furniture in the house. They also took the time to place the furniture exactly where we asked them to.
Very good. One chair was damaged. Not delivery person fault
Donald and Noah delivered our furniture with the utmost care and service and kept us notified about changes to our delivery time so we could be ready. Thank you!
Tyler and Josh were really friendly and did an amazing job delivering and setting up all our furniture. They were extremely fast and everything looks great!
Donald and Noah were very professional in respect for my home, and were very courteous in dealing with me!
Donald and Tyler were very professional when they arrived with my items in my designated time slot. They both unloaded my items quickly and carefully. And both were wearing masks, which was refreshing to see. Once they left I checked my items for damages and there isn't a scratch on them, so that's more than I can say for some of my other deliveries.
Donald and his crew did a great job. In and out. Professional.
Donald and Tyler were great!
Kelly took very good care of us today. She was helpful and accommodating with all of our strange questions. She did all she could to help out and find us our perfect livingroom set! Will be doing more shopping there in the future! Thank you!
Donald and Noah we’re great! Delivered and assembled my sectional so fast! Thanks guys!
Sales rep was very nice, but they have questionable operating procedures. They pressure you to commit immediately, and offer a discount as incentive. I was ready to pull the trigger, so I purchased a sectional sofa in November. They had the funds removed from my account within hours. Four months later, I have no sofa, and they say there are no status updates available. How can you sell a product and not even know if and/or when it may arrive? Sounds like fraud to me. I have requested a refund and will see how quickly they get funds back to me. This whole experience has seemed very shady and dishonest. I will not consider Ashley for any future furniture purchases.
Quality furniture at a quality price. Sales Rep was excellent!!
Excellent and fast service at this store. Hayden Montgomery was our salesman and he was professional, helpful and very personable. Whenever we have a furniture need, we'll be back! Thank you so much
Don't bring loads to this place had 7 am appointment they never showed up till 930 to start on me it 1130 still working on me
I placed an order on February 2020, waited 3 months and it never came. Went to the store to change the items for something in stock at the store and I still waited 3 more months to get my refund for the price difference. Ashley's Customer Service is garbage. I rated 1 star cause is the lowest I can rate it.
By far the absolute WORST service ever experienced!!! We ordered furniture Dec 3rd was suppose to be delivered Jan 29th on Jan 30th it was changed to April delivery. We canceled ordered went to their Cheyenne store bought couch and loveseat that had a 'Take Home Today' sign on it.....2 weeks later we continue to get the run around about when the furniture is going to be delivered. Unbelievable. Sorely disorganized and not truthful. Will NEVER do business with them ever again.
We ordered a couch on November 23rd. It has been 12 weeks now, and I still don't have my couch. We have called them, and they just give us the run around. No one will help us. No one will tell us when we're actually going to be getting the couch. Which is fully paid for, btw. I guess I wouldn't be so mad about it, if someone would tell us something. Are we going to have to wait another 3 months?! What's going on? But literally, no one will tell us anything. If I had known that they were going to take our money and then give us the run around for 3 months, I would've taken my business elsewhere. They have beautiful furniture. But there's no guarantee it will actually end up in your house. Unless these issues get fixed, I won't shop here again.
We just had RJ and Tyler deliver our furniture. Although we waited awhile to get it, we are super impressed at the customer service and professionalism from the delivery team! Thanks guys!
Hello, would love to leave a better review but after experiencing issues with our purchase the customer service at Ashley Furniture has left us nowhere to turn but here. I gather from the reviews that the owner replies so without going too much into it, would you please contact us sir? Customer support said that the manager was speaking with the owner and would call us back. That was three weeks ago. I will update this review as events unfold.
Still waiting on my furniture. It's been 19 weeks and 3 days. Sears was faster in 1890 and that stuff was made from real wood.The person that texts me is nice though.
I no worked with Hayden at Ashley Furniture he made the purchase so seamless. Great customer service as he was so friendly !!! Hayden I can recommend for your next purchase at Ashley Furniture!
We used to buy our furniture here and wait long times for it to be delivered before we knew that AFW carried some Ashley furniture, has a better selection, and has it available that same day, or can deliver items quicker than Ashley Home store. And this is not just during COVID. When asked how long certain items would take to be delivered, none of the staff could tell us an ETA, and tried to sell us other similar items we were not interested in. But down the road at AFW, they actually showed us ETA on each item we inquired about. My advice is to call ahead with item numbers to see if they actually have it in stock, before wasting your time and waiting for answers or furniture.
Been dealing with Ashley for almost six months for furniture and now a refund, been trying to get my money back for two months. Been lied to my face in the store, on the phone and by text. A check was to be sent by mail a month ago, they even said it was right on her desk going out that day, Never happened, Called 1/17/21 and was told a check would be delivered to my house by end of business day , Never happened. Was told today 1/19/21 a check would be delivered to my house by 1:00 pm ,never happened . We have saved all texts sent to us with these promises. We really really wanted to spend our money locally with Ashley. Do yourself a favor buy somewhere else , this is beyond a bad experience. They outright lying on when the furniture would be here is another saga on its own.
Nice store but over priced furniture.
As soon as we stepped in, we were harrassed about not wearing a mask. Therefore we went a couple stores down intentionally spent alot of money in the other store
ordered a bedroom set on September 3rd.... they said 8-10 weeks for delivery. it's now been over 4 months, still nothing. I just walked into the store and was not helped, so I left. may even cancel our order and go elsewhere.
Some good sale prices.
Donald and Tyler did a great job in delivering our furniture on time.In addition they called in advance to confirm the delivery time.They were very careful with the furniture and made sure there were no quality issues.
Looks like a second-hand store, not set up very well to view furniture (Cheyenne, WY). Drove up from Denver, was a little disappointed because Ashley's website is great!
Great customer service! Great prices! Great experience! Highly recommend! My delivery was non stressful. Donald and Anthony were friendly, quick and efficient.
Several months ago, I ordered furniture online. My furniture was delivered, and was not as comfortable as I had hoped it would be. The staff at this location went above and beyond to resolve my concerns. I wanted to thank you all for helping me. I highly recommend going to this location for all your furniture needs.
Can't review my bed yet as it hasn't arrived. Word of warning to people reading reviews - when Ashley says expect delays due to COVID, they mean literally months. I'm going on five months of waiting for my bed, and in the meantime I've had to put up with a constant pending charge on my card that shows up and then drops off over and over again. Plus regular emails of delivery notification dates that constantly get delayed. I'm sympathetic to the supply chain issues caused by COVID, but could you at least stop putting constant pending charges on my card.
Great experience with Kelly ordering an entertainment center. She was helpful, answered all my questions, quick to reply, and made the purchase process a breeze! Will be working with her again as I have some future purchases upcoming.
Amazing customer service. Angel was extremely patient with my indecisiveness and helped me every step of the way. I was able to do everything over the phone so I didn’t have to go in with two small children. I would absolutely come back.
RJ and Tyler were great. Very efficient, professional and informative. Thanks
Alway very helpful, I had difficult needs for what I was looking for and the lady that helped me wired hard to help me find what I wanted.
Kelly is a knowledgeable and capable salesperson. She deserves a raise!
Got what we went for at a good price. Kelly was super helpful in getting us what we wanted.
Great furniture and services!! Angel was amazing in helping me pick and great mattress!!
Still waiting after 3 months and no one can tell me where my furniture is
I worked with Angel over the phone after having trouble with an order from a different location and she was amazing. Highly recommend
Went to Ashley's in Cheyenne and was taken care of by Hayden. Amazing guy, very helpful in helping me find the perfect sectional.
Thank you for having Angel, Alicia, Maija, and Alex as a part of your team! They are all absolutely wonderful. The amount of time and effort Angel spent on our order (not to mention her patience with me throughout) was impressive in & of itself. But do so while being so personable, fun, and pleasant made all the difference. Angel, Alicia, Majia, and Alex were all so helpful & knowledgeable, and it was obvious all four were happy in doing so. A wonderful experience! Thanks again!!
Eric helped me in picking out a beautiful couch for my living room. He was very helpful.
Seriously unhappy that I ordered furniture back in June and still have not received all of it. I was told that I would be contacted weekly--nope! Just an awful experience. I want to cancel my order so so badly. Just wildly unprofessional even after I spent a decent amount of money and have had to reach out to them several times. They truly do not care.
Great associates and able to help us find just what we needed on the timetable we needed it in.
Hayden at the Cheyenne phone location was excellent! Very helpful!
Many choices and styles to choose from. Helpful staff. Unfortunately due to COVID, there is a long wait time when you order something.
Brittany I’m guessing one of the managers doesn’t care about the customer service. They have changed my estimated arrival time six times. This has been by far the worst experience ever. I love Ashley’s furniture, but the one here in Cheyenne needs to step up their game. Friends from North Dakota have not had this experience with their furniture during the pandemic, the Ashley store here in Cheyenne that is all they use “pandemic” as an excuse. Friends from Cheyenne have gone to America’s Furniture in Colorado and they all have had their furniture arrive at a decent time. I have been told that the problem is not the furniture being made, but the transportation, transportation has been an issue that they have been getting cancelled by the trucks, so I called in today and Brittany stated that is incorrect information. So who is telling me the truth? What is the issue the trucks or the actual furniture? Stay away unless you are wanting to wait 3 plus months for a bed set!
Just bought a couch and recliner! Hayden helped us out and he was awesome! Super friendly and very knowledgeable. 10/10 would reccomend!
Edit: Still none of the missing furniture received, and no time in sight for when it will be here. Well that’s not true. I did have my living room tables unexpectedly show up I assembled in boxes, but still several pieces I ordered have not been delivered. It is 11/5/2020. I ordered 6/26/2020. I was quoted to receive it 5 weeks after ordering. I mean I hope they can change my mind, but as of now we are at one star. I came back in June to buy several pieces of furniture (spent a couple thousand) and so far have only received a couple items that were in the store. I understood that I would have to wait, but the timeline I've been given has been so inconsistent and inaccurate that I am extremely close to canceling. My first delivery went ok except that they broke a piece of my stairwell. I never called to complain as I had several pieces coming and honestly I was just super excited to be in my new place. They also broke a piece of furniture which I did complain about. Ashley is in the process of replacing it BUT THEY CANNOT FIGURE OUT DELIVERY FOR THE LIFE OF THEM!!!! Oh my goodness! I told them it needed to be certain times now as I was back in work, and they even made note of it, but they still scheduled a time outside of that frame. I called to tell them that that wouldn't work and that they needed to figure it out. I was told that the customer service person would talk to the manager...well still have yet to hear back. I'm just kinda over the fact that I spent so much money (for me anyways), and they truly do not care one bit. It's frustrating. I recommend going elsewhere as that is what I am about to do. I will say my second delivery of some furniture went flawlessly and those guys (wish I remembered names, but sorry it's been a while) were wonderful!
Donald and will we're great and very helpful. I will definitely come back to the store in the future such nice people and they don't treat you like a number.
Donly and Will were a great help! Great customer service!
RJ and Tyler were very professional and worked hard to assemble and deliver the furniture. They did an excellent job and were finished in a timely manner. They also left the apartment very clean without any boxes or packing material left behind. I highly recommend RJ and Tyler!
RJ and Noah did a fantastic job. They were thoughtful and professional. Took great care in bringing it in and explaining everything to us. These gentleman were excellent. If I could give 10 stars I would.
RJ and Erving were great! They were polite and very respectful of making sure that they knew where to put our new couch. They set it up and cleaned up afterwards. Thanks so much!
Our couch was delivered within the time frame that was originally set up. Will and Donald, the delivery drivers were great, they both made sure to know where the couch needed to go, were careful to make sure that it would fit through the door without damaging anything and set it up perfectly. Both were very professional.
Purchased couch and loveseat back in June. Due to Covid we had to wait for quite sometime for delivery. Today Will and Donald delivered our couches. They set up the couches and were helpful and courteous. Unfortunately we realized they were the wrong couches. I called the store and they quickly made it right and the correct ones will be delivered in just a few days. I very much appreciate Alicia and Dan’s help in quickly remedying the error. We have bought many items from Ashley over the years and they have always gone above and beyond in their customer service and the furniture is top quality!!! Thank you!
Will and Donald were great thanks guys
Will and Donald did a great job and were very respectful due to the Covid restrictions.
Aneed Amber will nick and Hope to Dream are amazing people and an amazing program. Thank you for my son's bed! Also thabknyou to Josh and Tyler for helping the animal Shelter get boxes we need for our Christmas wish list drive!
RJ and Erving did a fantastic job. Polite, courteous and professional. They made sure the couch was where I wanted it before leaving.
Everyone has been very professional and friendly, including Britney in the office.
Donald and Will were wonderful. Set-up was quick and they tolerated the animals well. Thank you guys!
The delivery team with Ashley HomeStore were wonderful. WILL Nick and Angel with the hope to dream team set up our new bed and let my son "help" them set it up and he is so so excited for his new bed! They are absolutely wonderful! Very nice and on time!
Will and donald were great!
Will and Donald did a fantastic job
In home delivery and set up was very convenient; Will and Donald were friendly and did a great job helping me set everything up!
DJ and Noah were awesome! They had to wait 10-15 minutes while we raced home and they were great about waiting. Very friendly and quick putting it together! Hope we get them next time too!
Easy to order on the website. Strong communication regarding the status of my order. Great service from the set up/assembly team: RJ and Noah!
Eric and Will helped us find the exact furniture we were looking for and even took the time to measure every part of the furniture. They also spent close to an hour just figuring out how to best carry the furniture into my apartment. I 100% recommend working with them!
Sales and delivery team (Will & Donald) were the best!
Thank you RJ and Noah! They were on time, professional, and efficient! I’m very excited about my new furniture.
RJ and Noah were great. They were quick and kind.
Donald and Will delivered my couch today. I’m super happy with the couch and both gentlemen were pleasurable to work with.
Great delivery service, very friendly and respectful. Thank you Donald and Will.
Donald and Will were great to work with! They called before they got here, showed up on time and put everything together in a timely manner.
We have purchased much of our furniture at Ashley. They have quality products and are reasonable. We just ordered a new table. It took a while to get in, but that is due to the COVID times. The delivery crew, Will and Donald, were great. They delivered and assembled the table very quickly and were very friendly and courteous as well.
Will & Donald were our delivery guys. They provided fast and awesome customer service! Our sales person forgot to include our FCP and they handed us one when they delivered. Thank you!
Will and Donald were very helpful,on time and friendly! Thanks Guys.
Will and Donald were absolutely AMAZING!!!! Thank you sooooooooo much!!!!!!!!
Donald and Will from Ashley Furniture delivered our new couch and were very professional and informative with how the product worked if only i could Praise the store as much as these 2 gentlemen but i cant thanks again Donald n Will i appreciated yalls info n professionalism
Will and Donald were great. They came in and set everything up, just as I asked. Even tho I was slightly indecisive. Wonderful customer service. Will be shopping with you guys again soon to furnish my guest room!
Great customer service from Angel
The delivery team members were exceptional. I am disappointed in the assembly process. We had to call our family members for additional help in getting the console assembly completed. The top didn't fit into the specific pegs. We actually had to remove the top/back pegs in order to completed the process, and we had to truly work to manipulate the body to get the top to fit. Additionally we found a crack in the wood (top-front-left side where the hardware was bolted to the console. Once we were able to get the top secured we felt that the crack was unviewable and we are hopeful this will not continue to grow.
Fast and friendly service!
I would like to thank Tariq the salesman that helped me on 10/10/2020. He was very polite and very helpful for what our needs were. He was friendly and not pushy at all and gave me time to make my decisions without being pressured. I really liked that alot. Thanks do much Tariq for your help today with my loveseat purchase! Sheila Becker Kimball Nebraska
RJ & Brayden did an excellent job getting my couch up through a difficult stairway and in position with great care, top notch delivery.
We’d looked several other places but ended up finding exactly what we needed here. Good service and nice furniture! Will and Noah did a great job with delivery!
Love the outdoor dining set from Ashley HomeStore. RJ and Erving made the delivery on time, assembled everything quickly, and were friendly and professional.
My order arrived by the estimated date, everyone was super helpful and very professional. Will and Nick did a great and quick job setting up my bedroom set!
Will and Donald did a great job delivering our new couch. They were prompt, polite, and very efficient. Overall, we really enjoyed our experience with Ashley!
Kelly was absolutely amazing! After my online order was again delayed she went through the Cheyenne store and found an option to suit sending pictures, working with management for pricing! By far the best furniture shopping experience! Thank you Kelly!
Went there looking for kid's beds and they only had a couple on display. They had a lot online, but we were hoping the kids would get a better selection at the store to choose from. Ended buying online from another store.
I came in to buy a headboard and a nightstand. We were helped right away and were offered May options. Maija was super helpful and very knowledgeable! I ended up purchasing a bed set and a beautiful nightstand. I will be back soon for more!
We just moved, and needed a bed ASAP; looking for a sleeper sofa. There wasn't one we liked in the showroom, but Kelly went above and beyond to even check a truck they just got in that had not even been unloaded. It had just what we wanted and Kelly arranged for delivery the very next day. GREAT SERVICE!! The next day, Will and Noah expertly delivered it to our 2nd floor condo, through small doors, an old small elevator, and placed it just where we wanted it. They must really eat their Wheaties, because that thing was HEAVY. They were totally friendly and professional and worked as a team to smoothly accomplish a very challenging task. KUDOS to the entire Ashley team in Cheyenne! WELL DONE!!!
Noah and Will delivered my mattress and box spring very quickly. They also put my bed together in less than 30 minutes!
Will and Noah did a fantastic job delivering the couch! They were very friendly.
Will and Noah came and brought us our new furniture last Friday and were very thorough and did an excellent job making sure it was all there in good shape and Evan helped us adjust to our space.
Kelly is AMAZING! She saved this large purchase. Mike was our original associate but did not advise us of things directly related to our selected furniture. We purchased over $5000 worth of stuff, had it not been for Kelly reaching out to me we would have gone elsewhere. Mike did not seem like a good manager, give his management job to Kelly!
Nick and Will were very professional delivering our furniture
Amber, my sales gal was very helpful and made a great recommendation for my needs
Will and Nick delivered the bed I ordered. They were polite and friendly, and worked efficiently together.
The delivery guys, Will & Nick were very professional and very polite and I want to request their presence in every delivery. This was the 2nd and 3rd delivery and I was very pleased. Sincerely, Ron Meyer
Will and Nick were efficient and installed our new bed with precision. Very friendly and took all the mess with them. Thanks so much.
Will and Nick did an excellent job
Excellent quality! Great staff! Thank you to Kelly who helped me with my purchase and updates as items arrived at the store. THANK you to RJ and Noah for a great delivery from WY to CO and set up of my new furniture! They are very nice and did a great job! Looks wonderful in my living room. You have great employees at your Cheyenne store! Thank you, I'm sure I'll see RJ and Noah again when my last piece comes in and gets delivered. Thank you! Rebecca Ingram
I have always had a great experience with Ashley Furniture. I've gotten the majority of my furniture through out my life from them. Unfortunately, I ordered all of my bedroom furniture (4 pieces of furniture) from them when I moved 4 months ago and still nothing has arrived. I know things are difficult right now because of Covid this is just extremely disappointing. I wouldn't order furniture right now from them unless you want it arriving in 2021. They have been nice and keep letting me know each time the delivery date has been delayed but it still doesn't seem enough for what I have paid.
Eric was very helpful and good to work with. Thanks for excellent service.
I have always had a great experience with Ashley Furniture. I&'ve gotten the majority of my furniture through out my life from them. Unfortunately, I ordered all of my bedroom furniture (4 pieces of furniture) from them when I moved 4 months ago and still nothing has arrived. I know things are difficult right now because of Covid this is just extremely disappointing. I wouldn&'t order furniture right now from them unless you want it arriving in 2021. They have been nice and keep letting me know each time the delivery date has been delayed but it still doesn&'t seem enough for what I have paid.
Will and Noah were great!! Professional and safe
Amber, Noah, and Will were great and very nice!
Great service when shopping from Tariq, and delivery by Will and Noah was on time, prompt and professional! Would definitely purchase again.
Chase is awesome! Was very helpful and patient. Will be going back to Ashley because of him!
Very professional, by the numbers, organized, and patient, best quality in handling customers.
The whole Ashley experience has been great! The chairs arrived within days. The table came in a week ahead of original time frame. The guys RJ and Noah just did a great job putting all the furniture together and setting it up. THANK-YOU!!!
Will and nick set up our new couch and were so helpful, making sure it worked and fit before leaving.
My experience with this company consists of being spoken to like a dog by the owner of the Cheyenne store on several occasions, as well as being lied to by him and at least 3 other employees on numerous occasions while waiting for a furniture order. In fact, lied to by the sales people to start with that told me the mattress I purchased would not canoe and it started doing so within the first two weeks. I was informed via text, email and by staff that my full order had arrived at the warehouse, but a sofa and loveseat were not on the delivery truck. When I contacted the sales manager, he again confirmed they were there. I was told by the delivery people that they would be back with the other pieces. After they left I received an email confirming my delivery, which stated that the sofa and loveseat were refused. Yet another lie! In my opinion, this place is a nightmare and you will be incredibly disappointed with the low class staff and the angry, arrogant man who owns the store. UPDATE: Yes, I am indeed a former employee but my review is as a customer! The owner of this store is so blind to how he treats people that the truth is that my leaving had NOTHING to do with wearing a mask! I had two of them on my desk prepared to follow the new rule when he demanded that I put it on. My desk was in the back of the store and I simply said "It was my understanding that we were to be within 6 feet of someone to have to wear the mask". I was shocked when he began yelling at me saying that "He owned the store and got to make the rules and I could either put the mask on or leave and I had five minutes to decide!" Obviously he had no value for me anyway! I then finished a few tasks, gathered my things, informed one person I was leaving and I clocked out and left! That was the third time he was arrogant enough to speak to me like a dog and I witnessed it enough directed at others including customers. No one wants to deal with a tyrant who thinks he is God's gift to furniture. And yes, I was graciously given a small discount on the furniture...much to my surprise and not without repeated gratitude for his doing so. However, when I left all the owner had to do was ask me to pay in full or cancel my order at that time. I half expected that but no call came. I waited 11 weeks and had text and email confirmation that all of my pieces had finally arrived. After some pieces were missing from the delivery truck, I called the sales manager, who also verified they were in fact there. I NEVER spoke to any employee in the manner you have lied about. I respected them but then felt sorry for them for having to work in such a negative environment. The only reason the owner kept the pieces was to sell them at a higher price. That's understandable but the way he speaks to employees and customers is horrendous. All's well that end well though as I found much better quality pieces that will be delivered later this week...not 11-12 weeks! And by the way, I do wear a mask when I go out. I still have my two Ashley Homestore masks. Of course I wear them inside-out because I certainly ain't sending customers there! If these employees are so great in the owner's opinion, maybe he should treat them as such instead of berating and belittling them. And I can't call because the owner told me never to call again. Remember Dan? When you repeatedly yelled at me on the phone saying, "Do You Understand?" If anyone wishes to purchase from an Ashley store, or online, I suggest you check out one of the many Facebook groups dedicated to handling all of the complaints before purchasing from any Ashley store. Or perhaps research the many State Attorney General investigations or potential class action law suits.
Will and Nick arrived promptly at the agreed upon delivery time. Completed the set-up and delivery of all of my furniture efficiently. Lastly, they address all of my concerns professionally. I would recommend there service to anyone.
Very professional service thanks Nick&will😀
Will and Nick came and delivered an entire bedroom set in about 30 minutes. Quick, quiet and professional.
Will and Nick were great! They were on time with our delivery and got our couch set up and ready to go quickly! Very friendly guys and awesome service!! We will definitely order from Ashley Furniture again!
Will and Nick we're very prompt and did a great job setting up my furniture
Angel was very helpful and pleasant to work with, my very first time been there thanks for all of the help and the great time I had with Angel!! 😊
Delivery was great. RJ and Noah were friendly, fast and professional. Would definitely recommend.
Donald and Hayden were fantastic
Maija (sales) is one of the best furnitures sales associates I’ve ever worked with. She’s prompt and follows up with you weekly to ensure you’re up to date and getting what you need up until delivery. RJ and Noah were phenomenal during delivery. Kind and professional and ensured they treated my home with respect (no scratches and was careful with walls and corners and stairs). They got everything setup just right! Thank you all!!!
Friendly, fast and professional delivery service from Will and Noah! Highly recommend!
Maija was very honest and helpful when we were shopping for our sectional. I wouldn't shop from anywhere else!
Will and Noah were awesome. I know Ashley has a rule about not taking the old furniture away, but Will and Noah carried our old chair to the curb. I am disabled and could not do it. If I had the money, I would have given them $20.00 tip.
Urgently needed a sofa sleeper. Called Ashley HomeStore and Kelly took real good care of me--she asked what my preferences were and took care of the entire sale through phone/text as well as making sure I would get it delivered within 1 week (which is rare for this kind of furniture). Very efficient, fair pricing, great product.
RJ and Erving were great with the delivery! They were helpful and polite. I was running late due to lunch time traffic and they waited for me to get home. Thanks RJ and Erving for making the experience easy!
RJ and Erving were fantastic. They went over and above and our furniture looks fantastic!
Great service, came in looking for a couch and a dresser and left having purchased both, well below the budget I’d planned for! Tariq was awesome and very accommodating!
These guys, RJ and Irving were top notch! Great fast delivery and set everything up quickly
Will and Donald We’re great setting up our new bedroom set. Quick and friendly
Will and Donald were very professional while they delivered our new furniture. We were very happy with their service. Just amazing☺
Donald and Josh did an awesome job getting my couches in my home through limiting space with zero damage. Being a military family being able to have things run smooth is definitely a blessing. We thank you guys and keep up the great work.
Tariq is amazing!!!!! Super friendly and very helpful as a sales associate!!
Donald and nick were great!
Great furniture, reasonable prices. Sales staff were helpful and courteous, not high pressure at all. Hayden helped us, and even suggested a good spot for lunch! Delivery took a while due to covid related delays, but the delivery team, Noah and RJ, were fast, efficient, and ensured not to damage my home or my new furnishings.
Our furniture took longer than usual from purchase to delivery due to COVID but that's to be expected! Donald and Nick were professional and efficient and got our furniture delivered in just a few minutes. Everything is in great condition, overall very pleased!
Donald and Nick were here on time, moved everything in and were very pleasant to deal with. Great service!!
RJ and Noah were great!
Maija was so helpful getting us the pieces we were looking for! The sale went smoothly and I’m excited to get my furniture! Donald and Nick did an excellent job with delivery.
The Delivery guys RJ & Will were great ! They were very professional & Quick . Thanks guys
The price of the couch, mattress and box spring were very good thought the furniture outlet by ashley. The delivery was very good, the guys were slightly delayed by the office was quick to give me a more accurate time. It was delivered about 45 minutes later than the drop off zone. RJ and Noah delivered to my house, they were professional and kind. Eric was the salesman at the furniture outlet and he was professional and helpful as well. Thank you, and I'd recommend them.
RJ and Will were so polite and timely in setting up my new furniture. I appreciate them and their kindness so much!!
I had I dinning room table delivered to day RJ and WILL were very nice and did a great job
Eric listened to what I was looking for, didn't try to up sell me or push me into something I wasn't interested in, and he was really helpful offering details about different colors available and estimated delivery times. In and out was maybe 20 minutes with a beautiful sofa on order. Definitely a positive experience!
RJ and Noah were very professional and understanding about what I wanted to have done !! Thank you for everything !! Very well done job !!
RJ and Will did a great job. They were very quick and precise in delivering and setting up my furniture. 5 stars for the both of them.
Will and RJ were awesome! Super fast at building my new bed!!
Kelly was tremendously helpful and very enthusiastic! Ashley would do well to clone her for all their locations! We'll be back!
RJ and Noah have delivered 3 times now and are wonderful! Handle everything in a timely professional manner. I love my furniture, will definitely order again! Thanks guys!!
RJ and Noah were great. Quick install and very pleasant!
The Delivery men did an OUTSTANDING job. Very professional and no damage to house or furniture. Thank You!
The team here is amazing! One team member in particular named Angel! She really went above and beyond to ensure that I received the product I wanted! It was all done effortlessly over the phone! Thank you again Angel!
Every time I go in the story Eric and Amber are very sincere and helpful. I am very comfortable working with both of them.
I was looking for a certain size dining set and Ashley Furniture was advertising a Labor Day sale. So I stopped in and saw the perfect set and decided it was the one I wanted. The staff there are so friendly and Amber write up the sale for me and gave me a good deal on it. She was very sweet and helpful. It was a great experience and I love it.
I love the customer service at Ashley. We went into an Ashley store for the first time a few weeks ago, to look at couches. Right away we were greeted by a very friendly woman (I can’t remember her name!). She explained the sales and checked on us several times while wandered. She happily answered all of our questions and was not pushy at all. At one point the manager even came over to check and see that we were being taken care of. We didn’t make a choice at the time. When we did decide we went online and saw our couch was temporarily out of stock. We reached out to them in the chat and asked if it would be possible to still order it and just wait a little longer. It was! We spoke with Angel and she lived up to her name! We can’t wait to get our new couch!
Great selection of furniture. Matt and Mike provided great service.
Great shopping and buying experience at our Cheyenne Ashleys. We highly recommend Matt, who was friendly, knowledgable, helpful, and gave plenty of time to decide on a mattress.
First one of my items was left off my order, then when it was added, I was charged for the entire order again! No problem, we got that taken care of... then the order finally comes in “come pick it up, come pick it up, come pick it up”. When we told them we were coming to pick it up... “ oh, this piece is broken, you can’t have it, now it’s on backorder” (They didn’t look when it came in?). They offered to discount that piece which they never did. I waited. And waited. AND WAITED. Three MONTHS for a cocktail table and it never got discounted?? Never again Ashley Furniture. The only little spark of positivity was the delivery guys. RJ and Noah. Thank you for your friendliness, professionalism, and quick set up. 👍🏼
The saleslady, i can't recall her name, at the Furniture discount Warehouse in cheyenne was very helpful to us and Even helped us schedule our delivery very quickly
amber was fantastic and did everything she could do to help me get what i wanted
We have been working closely with Alex in the business department and Kelly in sales. These two individuals have been beyond amazing, and efficient, working with our warranty issues. We were in a tough position and instead of turning us away, Kelly went about creating a solution where others maybe weren't as keen to accomplish this. Kudos ladies!!! Your efforts and time are beyond appreciated.
RJ and Noah were absolutely wonderful! Very pleasant and super helpful! Wonderful experience!
Josh and Will did a great job and was knowledgeable about the furniture.
Rj and Noah did a Great job installing our furniture. They were both very respectful and efficient. Great job guys!!!
RJ and Noah were awesome with my delivery and super friendly.
We love our new bed, it's beautiful. RJ and Erving were awesome! Very friendly and helpful! Thank you !
Nick & Will were both friendly, professional, and careful as they set up our love seat on 8/28/2020. Review by Jason & wife.
Josh & Will's install was quick and professional. I received a call from them fifteen minutes before the scheduled tme to let me know they were on the way. They assembled all of the pieces and tested full functionality of the recliners to make sure nothing came into contact with the wall. I appreciated that they both wore masks throughout the install.
Josh and Will are a great team. Very fast and efficient. Very friendly, and polite. Thanks for all the help!
Our delivery drivers RJ and Noah we great. Very friendly and text to let us know they would be here soon. We were very impressed with the delivery experience from Ashley Furniture.
RJ and irving were professional and cordial and did most of the work promptly. Unfortunately, we discovered a minor issue with the drawers after they left. All and all really pleased with the interaction with these two service providers.
Will and Nick were both pleasant, professional, and EXTREMELY efficient ! If I order furniture from Ashley again I will request they come for delivery and set up. There are some tight corners in my house and I was highly impressed with their expertise in getting the furniture in! Job WELL done, guys! Thank you!
RJ and Irving were great! Smooth delivery and everything.
RJ and Irving were quick and efficient with my delivery. Brittany and the Ashley store in WY were awesome to work with. THANK YOU GUYS and GALS
Will and Nick were very friendly and efficient. They were carful bringing the furniture in and set things up perfectly. I appreciate them!
Will and Nick delivered our new couch. The delivery was on time and the guys were super nice and very professional.
RJ and Noah dropped off my order and were very polite, respectful, and on time. Even my dog absolutely loved them and he’s usually scared seeing men in masks but he almost ditched me for them lol. I’m happy to see that RJ and Noah are your employees, they’re great!
The manager helped me with my order of outdoor furniture and kept me updated on its progress. I never had to wonder when it would be delivered. RJ and Noah delivered the furniture. Again they were very polite and helpful. They carefully unloaded and set up the furniture. They had us inspect it and answered any questions we had. The customer service was excellent!! I would recommend Ashley Home Store with a 5!!
Donald and Will did a fantastic job bringing me my new couch! They brought in such a big piece of furniture And had it set up right where I wanted it within 5 minutes of arriving. Polite and professional!
I was ordering some furniture online but for some reason the website wasn't allowing me to complete my order. I used the chat and was quickly transferred to Amber, she was a huge help and very friendly. With her help I was able to get my order in with no issues! Great customer service. Update: I finally received my furniture after a little bit of a wait. Once again Amber was a huge help on keeping me updated through the process. Although fustrating it was completely out of anyone's control and they did their best. RJ and Noah delivered my furniture they were both awesome! They got here right when they said they would and went right to work. It took no time at all to get everything in and set up! I appreciate both of them very much!
Will and Donald were amazing showed up on time and they were very generous in the way they helped us get our couch in would recommend these guys to anyone. Also the price was amazingly good for couch and love seat.
Will and Nick were fantastic. Prior to our furniture arriving there was great communication and they were super friendly. I would recommend Ashley Furniture and delivery anytime.
Nick and Will were helpful and professional while delivering our item.
After a wait filled with anticipation, Will and Nick delivered our new couch with professional care. They came EARLY!!! The guys did a great job I asked them not to cover my vents on the floor and they listen to me and did all the specifications that I asked for, they did a wonderful wonderful job thank you so much Will and Nick!!!!❤️💕
Will and Nick from Ashley furniture were awesome and very helpful.
Noah and RJ were very helpful! They were on time, put the furniture together efficiently, and made sure everything was exactly where I wanted! They were very polite and wore their masks!
Very prompt, within 10 minutes of stated delivery time. AJ and Noah were very courteous, efficient and friendly. The bed was installed in half an hour. Bed looks great in room, was worth the 12 week wait!
Very smooth delivery. Noah and William to extra time and care to make sure they had enough room and didn't damage anything. Highly recommend
After a wait filled with anticipation, Will and Nick delivered our new couch with professional care. They came in the time window provided, communicated any potential delays and were timely in their installation.
Went looking for a bedroom set for our son today. Not expecting to find anything, Maija P was more than happy to look through the inventory to help us find something. Guess what?!?! Maija found exactly what we were looking for! She was personable, knowledgeable and we appreciate her willingness to help us find the right set for our son. I would HIGHLY recommend going to see Maija P at Ashley Furniture in Cheyenne! Maija, you are a ROCK STAR in our book! Thank you!
Big Thanks to RJ & Bruce!!!
I was looking for a large sectional and came across one at Ashley Furniture but it was out of stock. Using the chat feature I connected with Amber who was able to see when the item would be back in stock and order for me. Each week Amber connected with me to let me know the order status. We encountered a couple of delays but the sectional arrived today. Delivery service was excellent, we were given a one hour window with the guys contacting us 20mins out. Love the sectional it’s super comfy and the color is perfect for our room. Thanks Amber for fabulous customer service every step of the way!
Hayden and the crew at the Chyenne Ashley Homestore are amazing! 2020 stuck this morning- I discovered that the product on my order that was supposed to be delivered in a week was wrong and they took care of me! I now have the correct bed/headboard on order. It was some of the best customer service I've ever had!
The customer service was excellent and they went above and beyond to help me.
I was very pleased with the delivery of my sectional! Nick and Will did a fantastic job being very friendly and safely taking the sectional downstairs. Thank you! :)
Will and nick were awesome! They were very quick and set up the furniture how we liked it. They absolutely made my little boys day by honking the truck horn for him. Can’t say enough good things! Thank you will and nick! You guys rock!
Excellent service I really love this store I want to buy everything
I bought a coffee table/end table set from the Ashley furniture outlet in Cheyenne Wyoming. I was treated in a very nice manner and they helped me check the box contents to make sure all contents were in it before I left. I live out of town so this was helpful to me. They helped load the box in my vehicle. I appreciated all their help and their friendliness towards me and my husband. I will shop there again!
RJ and Noah were the 2 cool guys that delivered our couch quickly and without a hitch! Would recommend them! Couch was delivered fully assembled anyway in spite of me just ordering the free delivery. But buyer mileage may vary with that feature.
Kelly was very knowledgeable and helpful in helping us with our purchase! (update.....) Kelly had gone out of her way to locate 2 more matching chairs that were needed. We ordered them right away and they were just now delivered! Thanks again, Kelly for AMAZING Customer Service.
Arrived on time, with a text alerting me ahead of time they were on their way. Competent and professional!
Hayden was very friendly and extremely helpful! I’m glad I drove up from Colorado to support this locally owned business!
My delivery was done by RJ and Bruce. They were both very polite, friendly, and extremely helpful. They did a great job at helping me decide the best place to set up my furniture. Definitely recommend these guys!
While Ashley as a whole was difficult to deal with, the Cheyenne store was really helpful. After delivery of our items the dresser was damaged. RJ and Bruce were very helpful and quick on fixing the item.
AVOID THIS STORE!! I ordered a bedroom set in the middle of June, and they continued to delay it with no estimate on when it would be delivered. When I spoke to the owner demanding an answer in July for what was happening with my order, he told me he was cancelling my order and no longer serving me as a customer. Apparently he was uncomfortable with me continuing to follow up with such a large purchase I made. Which I was okay with at this point because I didn’t want to spend any money here! Now fast forward a couple months, I’ve got a beautiful bedroom set from a local furniture store. WELL I’m getting a delivery notification from this Ashley Homestore for next Monday, and they also charged my card for $1400. I CALLED AND LEFT A MESSAGE 4 TIMES LAST WEEK & HAVENT HEARD BACK! I just called again and the owner said told all of his employees that he is the only one that can speak with me. But he’s out of the office and they don’t know when he’ll be back??? IS THIS REAL? So now they’ve stolen $1400 from me & won’t even call me back??? I thought it was bad enough when they couldn’t estimate my delivery time, but this is just criminal. PLEASE DONT TAKE THE RISK WITH DAN & THIS FRANCHISE OF ASHLEY HOMESTORE
Will and nick were great, great job very professional.
Amber was very helpful and patient with us. The building was clean.
Will and Nick delivered our furniture. They were very polite, professional, and helpful!
Will and Noah were very nice and helpful! I got my couch a week after I purchased! Very good service!
Some kind fellows, (Bruce and i believe Ryan) delivered my sofa. Super curteous and on time. The store associates were also very helpful with change of delivery plans and helping with my issues regarding snap! No complaints :)
Angelina was an absolute delight to work with. Very knowledgeable and thorough. She price matched the other store and made the process a breeze. I can't say enough good things about the experience.
Eric was very helpful and informative. Easy and willing to work with us on pick up date. We will shop here again!
Irving and David were wonderful upon delivery. They worked quickly and efficiently to get the living room furniture and bedroom furniture set up. They were also wonderful dealing with the kiddos as they ran around. It was nice to have a quick delivery and set up after waiting 4 months for the furniture we ordered. Thank you Irving and David.
Thank You Angel for helping me find the perfect sectional. You are so kind, knowledgable & not pushy. You made our shopping experience a very memorable one. I will most definitely be shopping at the Cheyenne Ashley Homestore again! Thank You so much for delivering such a distance. (Cheyenne WY. to Mitchell NE.)They gave me plenty of notification prior to arriving & called once they did arrive to verify they were at the correct address. I live in the country & thought they may need directions, but showed up a bit earlier than promised. The gentlemen (David & can't recall the other man name, sorry) were very polite & quick, but careful with my 3 piece sectional. They got it in & positioned to my request. They checked that the wires were free/clear then ensured each recliner reclined without problem & did not touch walls. Furniture appeared to be damage free upon delivery. They removed the plastic wrap packaging when they left. Thank You again for such great prices & customer service. I Love it!
Will and josh delivered my couch and were professional and courteous when delivering. They helped to adjust the couch to a new position after assembling it. They called and let me know when they were going to arrive and were on time. Josh was honest about damage to the couch and provided me with potential options about how I could resolve the issue.
Will and Josh were friendly, prompt and moved everything in carefully. Thanks I appreciate it.
Josh and Will were super friendly and had our couch setup so fast. They made sure the power worked to the couch before leaving and left our home clean. Tariq was our salesman and he was amazing. Made sure to answer all our questions and get us setup on the warranty.
Josh, Will, Donald and Nick Just delivered our two new beds they were quick friendly proficient and helped make our experience with Ashley furniture a splendid one. Thanks guys!!!!! 😁😁😁
Friendly and fast customer service!
RJ and Noah were quick, friendly, and super helpful. I’ll continue to use this service based on this experience. Thanks guys!!
Friendly and prompt delivery. Enjoy getting the updates so you know when delivery is coming!
RJ and Noah were right on time. Almost to the second. Fast service. Dropped off my tv console with such a precaution to ensure nothing got damaged. They were friendly and very professional. 10/10 service.
Superb customer service! All the way from Amber on the showroom floor to RJ and Noah delivering our new dining room table set! Thanks folks! If we ever are in need of new furniture we will definitely pay your store another visit!
RJ and Noah were fast, efficient, and super friendly! Thank you.
Donald & Brayden made quick and light work of the delivery!
There was no option for 0 stars,,,this place takes advantage of old people and will not pick up my moms chair after several attempts to reach the store manager he refuses to call my mom back, she is willing to pay the re stocking fee but they will not call her back to schedule a pickup time,,I think they are trying to wait until the time expires so they dont have to,,this place is a scam, we never had trouble like this when we bought from Grier, 2 thumbs down and a big middle finger to this place!
The gentlemen who helped me at the outlet store was great! But, the movers put my head board in upside down and now it has a Knick missing...
The staff is always very helpful, prices are realistic. With this purchase, I was told right from the get go that order might be delayed because of the virus messing with schedules. Yes, I would recommend Ashley Home store.
Angel was very helpful, making suggestions when things we chose weren’t going to be available in time. She made the process of furnishing an apartment 1/2 way across the country as easy as it can be during a pandemic!
Will and Nick, our delivery guys, did a great job despite inclement weather (rain) 5 stars for them. However, only 3 stars for the furniture store and sales team as we specified a delivery date and they input “deliver after our specified date” even after we corrected him. They also had a lot of items on display that had a delivery wait time of 8+ weeks. We’d still shop there, but believe the sales experience could be better.
Ashley furniture is wonderful. The table was in great shape. Nick and Will were polite, courteous, and very fast. Would highly recommend them to friends and family.
After shopping around, including looking at furniture warehouses that sell Ashley furniture, I called the HomeStore directly and was able to get exactly what I wanted at an amazing price! Maija was truly awesome to work with and, because it’s direct from Ashley’s, I feel better about the purchase - including shipping/delivery times. Overall, a really awesome experience!
Angel was very helpful and gave us a great deal. Excellent service!
R.J. And Noah did an exemplary job, moving my new furniture into place. I appreciate their careful attention to the spaces available to move in. They were very personable and professional and pleasant.
RJ and Noah dropped off my new bed frame. They were quick, personable, polite, and dare I say strong. They truly made the experience of furniture drop off a pleasant one. I would highly recommend Ashley furniture for those people that want to stay informed about their delivery and have a great experience.
We did run into some issues with delivery and talking to the right people but overall they made it right. RJ and Irving did a great job with the delivery. They fast, proficient and professional.
RJ and Irving were quick, they were nice and did a wonderful job. They made sure I thought everything looked good and where I wanted it at. They went over a few things about the couch with me which is appreciated. Wonderful service from these two and the company.
RJ and Irving were very friendly, professional and helpful. They did an awesome job in delivering the furniture today!
RJ and Irving did a wonderful job they were able to get it put in set up and show me what need to know in a clear and understandable manner. Thank you guys.
Two AWEOME delivery guys, ON TIME, very professional. Thank you!!!!
The service was amazing! I wasn't an easy customer, I changed my mind multiple times on with what I wanted. They made the adjustments and needless to say I'm very happy!!
Walked in and almost immediately found what we were looking for. Eric was friendly and helpful, but not overbearing which we really appreciated! We were pleasantly surprised to discover that this store does delivery, which was a major help to us. Highly recommend, and we will definitely be coming back for future furniture purchases. I would also like to add an update and say the delivery process was smoother than butter. Thank you to Will and Nick for being so careful with our bew couch!
My wife and I purchased a mattress from Ashley Furniture on June 7th. We were told that it would take 2-3 weeks to be delivered to the house. Before the sale was closed it was promised in writing that it would be 6 weeks at most just so it would be "under promised and over delivered". Its now July 21, going on 8 weeks and still no mattress. We called the store and the sales rep/store manager literally said they have no clue where it is at. They can't even track it down and it's a $2,500 mattress. The whole time they told us with bi weekly updates that it was within the original estimated time of arrival and if there are any changes we'd be notified. Well, 8 weeks later we weren't notified until I had to call and ask what was going on. We are so disappointed with the way things have gone. You think you wouldn't be empty handed 8 weeks later with no information and no mattress.
I recently purchased some bar stools for my new bar in the basement and the service was amazing! It did not take long for an associate to greet me. She was very knowledgeable and happy to help me with much patience to help me through the process of the purchase! Thank you for the great service Maija Pyle!
A big thank you to Will and Nick you guys are awesome and very helpful :)
RJ and Sergio did a great job and were super fast! And the furniture is lovely!
I typically never leave reviews, but i had such an amazing experience that i definitely felt the need to! I had an in home delivery and installation of a bed i purchased from Ashley home furniture. For one, they were able to deliver it almost 2 weeks earlier than the scheduled date (which was so awesome) and they sent 2 guys (Sergio and Rj) to deliver and set it up for me. These guys were so extremely kind, detailed and professional; they listened to exactly how i wanted it positioned and they were beyond patient with me. They assembled it in what felt like 15 minutes! It was such a pleasant experience and i can’t thank these guys enough!!! So worth every penny and i can’t wait to order from them again! :)
I have had the pleasure of shopping in the Ashley Store / Cheyenne, WY on a few occassions. My most recent venture was fortunately getting to work with "Mia". From the very first moment, I knew Mia was special. Not only is she knowledgeable of their priducts; she is resourceful! Mia was prompt to my requests. She was also very accommodating; so enjoyable to work with. I highly recommend contacting Mia directly @ Ashley store / Cheyenne for all furniture needs! She will not disappoint.
DO NOT SHOP HERE!!! I placed an order & was given no communication after ONE MONTH. I called in to find out they delayed it until MID AUGUST. The owner tried to tell me that they contacted me regarding this, which is A LIE! He kept repeating that they&'re independently owned and there&'s nothing they can do. Funny how they make money off my sale but they&'re not allowed to help with it?? He was unable to answer my questions, and CUSSED ME OUT. He then CANCELLED MY ORDER WITHOUT MY PERMISSION!!! I placed a $2000 order & this is how they treat me?? Do yourself a favor & spend your money somewhere else
DO NOT SHOP HERE!!! I placed an order & was given no communication after ONE MONTH. I called in to find out they delayed it until MID AUGUST. The owner tried to tell me that they contacted me regarding this, which is A LIE! He kept repeating that they're independently owned and there's nothing they can do. Funny how they make money off my sale but they're not allowed to help with it?? He was unable to answer my questions, and CUSSED ME OUT. He then CANCELLED MY ORDER WITHOUT MY PERMISSION!!! I placed a $2000 order & this is how they treat me?? Do yourself a favor & spend your money somewhere else
Will and Noah were awesome! Delivered at the specified time and were polite and professional! Thanks again!
When I've had a need for small items or an entire room, I have found things here to fill my need. Always perfect, good quality and helpful staff. A Gem in the industry!
My husband and I bought a couch from Ashley Furniture on May 14. We knew when we bought it that it would be around 5 weeks before it was delivered. When they ordered it we were told that they already had one piece of the sectional in stock and just had to order the other two. We then had to fight with them about us actually purchasing it because we lived in an apartment and it “most likely won’t fit through the hall” 🙄 We had to agree to forfeit a return if they were to allow the purchase. We did. Whatever. (We measured, it will fit) So five weeks passes and the day before the couch is to be delivered we find out that did not actually have the said piece in stock, and it will be another 5 weeks before the rest of the couch is delivered. We agreed to have what was in delivered under the agreement of them dropping the delivery fees for both deliveries. We get part of the couch delivered and quickly learn that it’s practically unusable without the other part of the sectional because if you sit down the cushions slide sideways. Unless you sit perfectly still and upright, it’s useless. We have called multiple times to talk about what our options are and keep being told the same thing over and over. “I’ll look into and see what we can do and call you back” Never once have we received a return call. I can promise you, we will never be purchasing anything for Ashley’s again and I highly encourage my friends ands and family to shop elsewhere.
My husband and I bought a couch from Ashley Furniture on May 14. We knew when we bought it that it would be around 5 weeks before it was delivered. When they ordered it we were told that they already had one piece of the sectional in stock and just had to order the other two. We then had to fight with them about us actually purchasing it because we lived in an apartment and it “most likely won’t fit through the hall” 🙄 We had to agree to forfeit a return if they were to allow the purchase. We did. Whatever. So five weeks passes and the day before the couch is to be delivered we find out that did not actually have the said piece in stock, and it will be another 5 weeks before the rest of the couch is delivered. We agreed to have what was in delivered under the agreement of them dropping the delivery fees for both deliveries. We get part of the couch delivered and quickly learn that it’s practically unusable without the other part of the sectional because if you sit down the cushions slide sideways. Unless you sit perfectly still and upright, it’s useless. We have called multiple times to talk about what our options are and keep being told the same thing over and over. “I’ll look into and see what we can do and call you back” Never once have we received a return call. I can promise you, we will never be purchasing anything for Ashley’s again and I highly encourage my friends ands and family to shop elsewhere.
Oh my heavens, Kelly is an angel! She was so kind and patient and had great advice! Her manager, Mike, though... He's rather condescending and not very personable to say the least.
Amber is very confident and knowledgeable about what she sells. I would definitely go back as we have purchased from Ashley for several years. We have never had any problems or issues with Asley furniture.
Amber was very helpful
I had a great experience buying my furniture with the help of Angel! She was extremely friendly, professional, and knowledgeable and helped me not only find the right furniture for me, but also helped with availability and with explaining the ordering/shipping process. I thought it would be difficult or complicated to order furniture by the fact that it was done remotely, but she was very accessible and responsive by cell phone and email with all the questions I had. I would overall recommend Ashley furniture store in Cheyenne to people and had a seamless and convenient time shopping for my apartment.
Kelly was amazing helping with all of my questions. She went above and beyond helping to get my furniture ordered during this COVID crisis. She is wonderful!! Thank you and please stay safe!! Ann
Very fast and friendly!
Patient personal service We had been looking and went to Ashley and found several choices.
Bought a rug. Nice rug. Dude was helpful. I would recommend this rug buying experience.
Hayden was great! He listened to what I was wanting and help me find the perfect set!
Waited 2 weeks for the delivery. The delivery truck shows up the guy takes measurements and says it wont fit. He then marks it as undeliverable, doesnt even give us a chance to try to get it in through the door. Straps it back in and takes off with the furniture. Poor delivery service and policy. He could have left it for us to put in ourselves.
You were very nice
Good prices and helpful staff, especially Angel and Maija at the Cheyenne store!
Angelina was very professional and friendly. She made ordering a breeze and made sure we ordered everything we needed for the bed frame.
Honestly, this place is AWFUL. I wish I could give no stars. I ordered my stuff 2 MONTHS AGO. I would rate the quality of my furniture but it's going to take 3 more months to receive it. An associate told me it would get to my house in "2-3 weeks" but unfortunately everything I've ordered has yet to even be dropped off at the store. DO NOT buy from here, unless your willing to wait 5 months.
Really disappointed I bought a couch and when it was delivered the delivery guys scratched the leather on both arms. I sent pics and Tariq said he was going to make it right and supposed to talk the owner and they never got back to me. Needless to say won't be shopping with you guys anymore. Update, I have to commend Tariq for making it right. He reached out to me and apologized for the lack of communication. He made it right and that's what customer service is about. THANKS TARIQ!!
Kelly was a pleasure to work with over the phone, email and text. Thank you!
I placed a phone order with Angel and she was one of the kindest sales associates I have ever worked with it. Angel was very informative and helpful with my order, I would highly recommend shopping at Ashley.
Donald and Irving were both professional and careful with my couch while delivering and assembling it.
Hayden provides very good customer service and the quality of Ashley is top notch. Being from Wisconsin we are familiar with Ashley.
Delivery took forever due to COVID and the manufacturing chain breaking down for a bit but the service we received was great. Angel was fantastic and kept in contact the entire time even if there wasn&'t an update she still reached out. Dan the store manager took the time to speak with me, addressed my concerns, and made arrangements to deliver what they could as it arrived despite items being delayed and it&'s the extra effort and service that kept me happy. Everything arrived in great condition and the delivery team was awesome as well. Couldn&'t be happier.
Delivery took forever due to COVID and the manufacturing chain breaking down for a bit but the service we received was great. Angel was fantastic and kept in contact the entire time even if there wasn't an update she still reached out. Dan the store manager took the time to speak with me, addressed my concerns, and made arrangements to deliver what they could as it arrived despite items being delayed and it's the extra effort and service that kept me happy. Everything arrived in great condition and the delivery team was awesome as well. Couldn't be happier.
My sales person was Angel & she was awesome. She was very thorough & answered all of my questions. She made the sales process very easy especially being over the phone. Would definitely recommend her if you’re looking to buy anything from this store.
Angel at the Cheyenne Wyoming location was amazing and very helpful to my wife and I. Great customer service and fantastic experience. Will be definitely going back.
I’m relocating from Los Angeles to Denver, Colorado. I ordered my furniture from Ashley furniture in Wyoming and Kelly helped me out. She’s super friendly and was very helpful throughout the whole process. If you need help, I definitely recommend asking for her.
Love the prices ! Have bought 2 bed and mattress set that are a great deal and great products!
Don't catch Dave(owner) on a bad day, the guy has anger issues that show up in everyday interactions with the public Good Luck
I ordered a sofa and a love seat when they were delivered the sofa had a tear on the back. It was after hours when I called to report the tear and recieved a call the following day saying they had issued an exchange and would be contacted with a delivery date.
Delivery drivers arrived within the given time frame and worked quickly and efficiently to set up new furniture.
Donald and Will did a great job with my furniture delivery. On time and quickly addressed problems from the warehouse.
I offered to buy a dining set off the show room floor once I was told it would be 8 weeks before it would be delivered. I left the store buying a set I really wasn’t wanting only because it was in stock in the warehouse. 2 days later they set I offered to buy showed up clearances on Facebook market place. I was not happy.
The wife and I drove up from Colorado Springs, Colorado just to check out the inventory. We called ahead of time and spoke with Kelly. Kelly was very nice and informed us of an upcoming sale on a certain day, so the wife and I planned our trip around those details. Once we arrived, Maija greeted and helped us and she was great. We told her the specifics of what it was we were looking for and she showed us exactly what we had in mind! It was definitely worth the 3 hour trip! Thanks Kelly and Maija! We will definitely be coming back for our future furniture needs!
Kelly was very helpful and willing to work with us, Helped us find exactly what we wanted and made sure we were happy with it, she is definitely the only one I will work with.
MAIJA WAS Great and easy to work with!!!
Eric is very professional. He is helpful and did a great job. I appreciate his humor.
Friendly, knowledgeable and found the perfect sectional called the Wilcot 4 piece!
Angel was AMAZING!! She talked us through the entire order ordering process over the phone and was SO helpful with our questions. Her energy was so refreshing during these crazy times. Thank you! We can’t wait to receive our new items!
The staff is very friendly and helpful. Definitely a pleasant shopping experience.
Very clean and great selection.
They should have more furnityre in stock,people dont want to buy then wait two months for Furniture!!
The staff are always nice. and are good at their job. I just feel when i go there the time it takes is about as bad as buying a car. I see I want to buy it swipe my card lets go home.
Maija and the rest of the team were so professional and ready to assist. The store was quite busy, but the team and the sales manager still gave me a great experience.
My experience at Ashley HomeStore on 5/20 was very good. The girl who helped me was friendly, knowledgable regarding her job and assisted me in a timely manner.
Such a wonderful and friendly staff. The store was so clean and well organized. I will definitely purchase more furniture here in the future.
Excellent service. Couldn't have asked for a better salesperson. Kelly did a phone order for me during the COVID-19 crisis. She was able to price match the online sales, ran around the store and took pictures for me and actually sat on a recliner to tell me if it was comfy! UPDATE: Since I wrote this review O have worked with Kelly several more times, to pretty much furnish most all of my home. She continues to be eager and willing to help, friendly. Makes wonderful suggestions, helped to match pieces of furniture. What a huge help during this covid19 crisis when I'm doing this all via the phone. I can't wait, see of my new stuff arrives this Friday! Thank you Kelly!!
Hayden was friendly , efficient and made sure we understood the pieces we chose.
Amber the store manager made the purchase as smooth, easy, and accurate as possible and went above and beyond to help me find the best possible deal. Thanks Amber!
Called the Ashley Homestore in Cheyenne from Alabama, to check on some purchase scenarios for my son, who is moving soon to Laramie. Spoke to Hayden, and turned out to be the easiest furniture purchase I think I've ever made. He was very pleasant, offered several options, worked with me on a discount, and overall provided a fantastic experience. I would recommend asking for him by name. Kudos!
Great experience. Hayden was very helpful and professional. Prices were reasonable and they had a great selection of furniture. I will definitely purchase here again.
Eric was friendly and helpful.
My sales women’s name was Kelly. She was EVERY helpful she helped me furnish my whole apartment, helped me decorate it and saw my vision. I would recommend everyone to go to Ashley’s furniture in Cheyenne, WY for great deals and to see Ms.Kelly because she is AMAZING.
The staff all though very busy were professional, courteous and worked through our issues helping us get our new bed.
Kelly was so nice and helpful I enjoyed working with her
Great service, very helpful and patient salespeople (thanks Hayden!). They price match so the prices are good too.
Had a great shopping experience here. Very helpful and efficient staff. Really good selection. Everyone was friendly and helpful.
Angel from the Cheyenne, WY store was EXTREMELY helpful and very pleasant! I was unable to get ahold of anyone from the website or main phone number for over 2 weeks before finally getting ahold of someone at my closest store. She was helpful and knowledgeable and I appreciate her very much for helping me to furnish my new apartment.
Just went and picked out our new couch!!
Thank you Angel for everything!! You have been the most delightful person to speak to and the kindest person to work with in purchasing the furniture for our home. Ashley furniture is blessed to have you as an employee and I hope that they formally recognize you for all of your hard work and for all of your knowledge with the company. The treatment that you showed me as a customer should not go unrecognized and I thank you with all of my heart for everything. I wish all the best in the world and thank you again for your warmth and kindness. In a world that is in such disarray right now, it's people such as yourself that make it sweeter and brighter. Thank you again and I am a customer for life!! Sincerely, Victoria
Love my new couch! Very helpful and knowledgeable staff.
Had a problem with a sectional and they took care of it that is all I ask is for a company to stand behind what they sell.
It was a great quick and easy process to buy our new couch and Perla and Amber were great and very helpful Thanks the Schumms
I’ve been to this Ashley’s store several times, I have always had a great experience, would highly recommend, Marissa really took care of us and was very attentive and quick to answer our questions!
Eric & Amber are great and product knowledge is awesome. I would recommend you come.
Eric was very helpful and accomodating
Easy, fast, and enjoyable experience. Hayden took us to the couch we ended up buying right way. Knew his stuff and was a blast to work with.
We went in with a picture that we found online out of a store in Colorado and they custom built the couch for us from their own website and match the Colorado price.
The sales people were great, I dealt with Eric and Maija who were super helpful showing me around the store. I did have the displeasure of meeting the owner who was a bit standoffish and lightweight insulted us. We also had an issue with their delivery service we paid for which led into issues with financing. Their products are nice and priced well.
Where do I start, days before traveling to Cheyenne I called about a couch to see if it was available and able to be picked up. Good news is it was so my wife and I drive an hour north to Cheyenne to get ourselves a new couch and rug. Upon arrival we met with our sales lady Kelly that we spoke to earlier the prior day. We went through the paperwork and what not paid for the couch and went to get it from the back and we waited for 45 min because half our couch was missing no one could find it so after waiting we went back into the showroom to see what else May work and we found another couch well guess what wasn’t available. And in the mean time of us trying to find something the manager Mike was semi helpful but was not very polite to his employees and neither was the associate Kelly back to the manager and her fellow workers. So we felt very uncomfortable and they had absolutely NOTHING in stock that we choose so we ended up ordering and now on a wait for a month plus. Only thing that was offered to us after the 4 hours of being there and the hell of trying to get a couch was FREE delivery well you get normal free delivery if I would have ordered online anyways so that was a joke. So we then proceeded to leave and they lost our original paid paperwork so the accountant lady re printed it and handed it to us and threw our sales associate we worked with under the bus right to our face. So after. 2 hour round trip and sitting in the store for 4 hours we came home with a half a couch and a rug yippee! I will not be buying from this furniture store ever again.
Kelly was superb to work with. She made me feel valued since I am an out of state customer. In these times, customer service is important and she kept in communication with me for the entire process. Would definitely work with her again!
Eric was great to work with and very patient while I tried to make my decisions. Process was quick and easy.
All good. Pleasant 😊
Eric and Amber were phenomenal and helped me very quickly. I was very impressed with the ease of service they provided.
Amber and her sales team (eric) were fantastic in every aspect in my wife and I journey of buying new furniture!!! I highly recommend these people and company!!!
Excellent service. Kelly, sales, was knowledgeable and helpful. Definitely would recommend Ashley HomeStore
Every time we have purchased furniture from Ashley's home store we have had the furniture break it's made from cheap material and the insurance plans you pay for is a joke I do not recommend them
I ordered a beautiful bed about 3 months ago they told me it would be 4 weeks until Delivery, then a month later they told me it would be another month, then they finally scheduled a delivery date and a day before it was supposed to be delivered they called and told me that they were still missing a piece and now it would be at least another month! I ordered a bed because I needed a bed not just for fun three months later I'm still waiting for my bed! This place is a joke!
Angel, with Ashley Home Store in Cheyenne, WY, helped me with picking out my new couch and chair. She was very easy to work with. She took the time to explain everything to me. She texted me the delivery date and time, giving me plenty of time to dispose the old couch. The delivery team were very good at what they do. If I ever need any more new furniture, I will definitely return to Ashley Home Store. They are the best!
I called to get advice on a piece of furniture previously bought by parents years ago. Kelly was kind enough to spend time getting me helpful advice but even got manager Dan to point me in the right direction too.
Our sales person was very good! He was patient and made sure we got what we wanted. Also we had snap financing which is new to Ashley ff. He made sure he got us through the system and out the door. Thank again for us please.
Hayden was great to work with! He was very courteous and prompt in getting back to us, and had answers to all of our questions. Highly recommend!
Angel was so incredibly helpful with putting together my order online!! She made this experience of ordering an entire apartment’s worth of furniture so easy and so fantastic! I would highly recommend Ashley Furniture for anyone who is looking to get new furniture with great financing and delivery!!!!!
Made the trip out to pick up a mattress and the staff was very friendly and helpful. They were the only people that were willing to help anyone no matter what price range they might be looking at.
My wife and I live in Buffalo Creek, CO, and we called to get info on a dining room table. The connection was terrible due to bad reception, but Kelly not only decipher my garble, but found the table we wanted, chair options, and estimated backorder times. Thanks Kelly! -Mr & Mrs Denman.
We went into the Cheyenne Ashley Home Store on Friday with a sorta game plan in mind... Kelly is a new sales associate and she was wonderful! She paid attention to details and had great questions for her colleagues and us her costumers. Kelly - Thanks So Much for all of your help and we are delighted with our new “hangout” room as we stay home and practice social distancing. Great Job! The Wiltanger Family 💕
The initial experience was bad employee was not friendly almost as if it was a problem to have our children with us . After changing to another employee our experience was great and was able to get our couch at a great price. They made our bad experience right thank you!
Hayden helped us from the first moment we walked into the store! He was very polite, honest, and knowledgeable. He worked with us giving us many different options to make sure we got the couch we wanted. We got the perfect sectional and at a great price.
Very helpful and friendly staff. In store prices were way better than online! I would definitely recommend this store to anyone.
Great customer service even when my attitude was less than pleasant I highly recommend Ashley Furniture!!!
The folks at the clearance store were very helpful and not pushy at all. The delivery guys were also very nice. They have some very nice pieces at the outlet store.
I was able to order a tv stand with fireplace today from Angel. She made it so easy, was knowledgeable, and very friendly! This was my first experience with Ashley furniture and will not be my last!
Hayden was an excellent salesmen to work with. He helped my fiancé and I find the couch we were looking for in our new home. He is friendly and personable. Ashley’s has a great selection of furniture to choose from.
Excellent service. Very knowledgeable and friendly. Angel went above and beyond helping me. I appreciated her honesty and opinions . Nice selection of furniture at good prices. I would recommend Ashley Homestore, I will be shopping there again.
I had a small issue with my couch. However I called Ashley Furniture and they took care of it. I am a happy customer with a great quality couch. Thank You!
The staff were very professional and helpful. The purchasing process was quick and painless. I highly recommend buying furniture here.
I’ve came to this store twice. Both times I’ve had such a great experience! Being a military family, our budget is tight. The prices here are perfect and affordable. Great staff. Amber was amazing and I highly recommend her. Great sales person and super friendly and cheerful. Very excited for my new furniture!
Very personable staff! Very helpful and the process went very smoothly and saved 50 bucks by buying in store! 10/10 would go again.
Customer oriented great deals
Enjoyed working with Andrew. Loved the selection of furniture.
Angel was extremely friendly and helpful with the furniture buying process! I cannot express enough how easy she made the whole furniture buying process. I am so excited and looking forward to my new furniture.
Great selection, fair prices and very helpful staff. Worked with Jonathon and team in Cheyenne and all very helpful. No local Ashley in Denver so had to order by phone to set up specific delivery date for a new home. Very impressed with the service.
The shopping experience was great. The salesman was helpful and not pushy at all. My original delivery date was scheduled for February 17th, however I received a message stating it had been delayed for another week. I was so frustrated! The store manager, Amber, reached out to me and let me know she would find a resolution. The next day i recieved word that delivery was back on for the 17th. I was so excited and grateful! The delivery men were even able to deliver my furniture earlier than the 3pm-5pm which worked out great. They handled the furniture with care and even took time to arrange the pillows. I am so thankful and impressed with the service I received throughout this while experience. Thank you all!
Great customer service! Fast and easy to work with! Was able to answer all of our questions fully and quickly. Completed our order over the phone without any issues or hassle. Thank you for your help!
Our salesperson, jonathan, was very nice and answered all our questions. We had him running all over the store but he was very patient and helpful! Will be back soon!
Jonathan was attentive and listened to exactly what we wanted. Never pressured us and we never felt rushed. Awesome experience!
The delivery team was on time and very friendly. They did an amazing job!!
Good customer service and our delivery guys Donald and Sergio did a great job!
We found exactly what we were looking for there. It was half price and they are going to deliver it even though we live an hour away.
Jonathan helped us and he was really nice and straight forward and helped us out. Great guy and great service representative and also thank you for your service sir.
Angel was very helpful, and patient in helping find what I was looking. The only complaint I have is that I had to shop around, and bring back quotes from other places to get price matching, which ended up saving me almost $1000, I wish I didn’t have to do that, and that Ashley would check there competitors, and keep up on the price matching.
Worked with Andrew on our purchase and he was excellent.
Johnathan was very professional and handled the transaction flawlessly! Thank you, Ashley Furniture.
Everyone was great in all aspects of this purchase and I am now looking for 2 seat sofa to match in a lighter color preferably same material 5hank you very much
Hayden was very helpful and patient as I shopped and not to pushy had a great experience.
Fast easy process.
I stage houses on a regular basis and I always look to Ashley to supply the most up-to-date furniture options at an affordable, competitive price. Andrew helped me purchase a sofa today and he was very patient while I considered all of my options. Thanks Ashley!
Very helpful and patient! Thank you so much!
Went into the store in search of a couch with specific dimensions and other specifications, and Maija helped to find the perfect one. She was honest and transparent, professional, and very down-to-earth. My fiancee and I are already thinking about going back to look for a bedroom set! If you're ISO any furniture at a superb price, I truly wouldn't recommend going anywhere other than here. We tried other furniture stores in the area but wish we had just started here. Can't wait to get our new couch! :)
A nice store with a large selection of furniture, bedding and accessories. Andrew was extremely helpful and informative. Thank you.
Angel was amazing! She helped us so much and was so knowledgeable about the items she was selling!
Jonathan was very helpful, patient, and kind as we took the time to pick out our sectional. I would highly recommend others look at Ashley Home Store in Cheyenne WY for their furniture needs.
Angel was amazing to work with. I would highly recommend this store and her as a sales associate. She got me the best price and was so pleasant to work with.
Very helpful and enthusiastic staff.
great prices and service.
Great service and good deals.
Great service, friendly staff!
Just purchased 4 dressers. It was easy and hassle free. I recommend you go in and ask for Amber.
We badly needed a new sectional after struggling through our awful one in which the cushions went flat after just a few months from a big box store (never again Jake Jabs). We decided to get it right this time so decided to go to Ashley. We found what we wanted or what we thought we wanted and once we got home my wife and I decided that we needed a different orientation. I immediately called and was worried about getting charged the fees for restocking or changing the order but they didn't do that like some other stores would have. They made the simple change, laughed with me about it, and a few weeks later our new sectional arrived. The delivery men did a great job of bringing it in even though I know it wasn't the easiest delivery to make. We've had our new sectional for a couple of weeks and it's been fantastic!
It was awesome! Maija was outstanding
Thank you Dan for making our bed buying experience much better! We appreciate you working on finding the hardware for our bed. We also really appreciate having someone come to assemble the bed. He was very patient and professional! The bed looks great, thank you again.
Angel introduced herself and told us of the specials as we entered the store. She kept tabs on us as we looked around to see what our preferences were and was very helpful to help us find the perfect furniture without any pressure.
This was perfect. I got exactly what I asked for with no issue. Thanks a lot Angel
Great customer service. Jonathan was very helpful.
I wish I could say my order did not arrive without issues, however, the President and Owner of this local Cheyenne store, Daniel Schmidt couldn't have handled them in a more professional, respectful and diligent manner. I ordered online through corporate, so Cheyenne only handles the Home Delivery, so it makes it tough communicating between the two and tough for the local store with logistics. I bet if I went in the store personally and ordered...it would have been a completely different story. Dan contacted me personally after finding out and had his office manager Brittany step in when I couldn't get help from corporate. He implemented corrective action steps and communicated every step of the way to ensure I was taken care of and compensated and corrected the issues. Daniel's empathy and actions were a breath of fresh air for a business owner who didn't have to "dive into the weeds" for a consumer. It shows he truly cares about his customers and is dedicated to getting it right for us while ensuring his teams (both sales, delivery and customer service) do the same. Even though we had a few challenges, I understand that happens, we are all human....either way, Daniel handled it as a teaching lesson for his teams and his communicating with me personally to rectify the problems I had was commendable. Daniel helped to ease several issues we had and followed through with EXACTLY what he said he would do. That is rare, and in this day and age, that is extremely hard to come by. Thank you Daniel and Brittany.
Very friendly environment! We were greeted right away by Amber and she made the process easy. When young people walk into furniture stores, they’re usually frowned upon and watched carefully. The staff allowed us to view furniture and made sure we found what we loved. They were super helpful when it came to loading the items!
I wish I could say my order did not arrive without issues, however, the President and Owner of this local Cheyenne store, Daniel Schmidt couldn&'t have handled them in a more professional, respectful and diligent manner. I ordered online through corporate, so Cheyenne only handles the Home Delivery, so it makes it tough communicating between the two and tough for the local store with logistics. I bet if I went in the store personally and ordered...it would have been a completely different story. Dan contacted me personally after finding out and had his office manager Brittany step in when I couldn&'t get help from corporate. He implemented corrective action steps and communicated every step of the way to ensure I was taken care of and compensated and corrected the issues. Daniel&'s empathy and actions were a breath of fresh air for a business owner who didn&'t have to &"dive into the weeds&" for a consumer. It shows he truly cares about his customers and is dedicated to getting it right for us while ensuring his teams (both sales, delivery and customer service) do the same. Even though we had a few challenges, I understand that happens, we are all human....either way, Daniel handled it as a teaching lesson for his teams and his communicating with me personally to rectify the problems I had was commendable. Daniel helped to ease several issues we had and followed through with EXACTLY what he said he would do. That is rare, and in this day and age, that is extremely hard to come by. Thank you Daniel and Brittany.
I wish I could say my order did not arrive without issues, however, the President and Owner of this local Cheyenne store, Daniel Schmidt couldn't have handled them in a more professional, respectful and diligent manner. I ordered online through corporate, so Cheyenne only handles the Home Delivery, so it makes it tough communicating between the two and tough for the local store with logistics. I bet if I went in the store personally and ordered...it would have been a completely different story. Dan contacted me personally after finding out and had his office manager Brittany step in when I couldn't get help from corporate. He implemented corrective action steps and communicated every step of the way to ensure I was taken care of and compensated and corrected the issues. Daniel's empathy and actions were a breath of fresh air for a business owner who didn't have to "dive into the weeds" for a consumer. It shows he truly cares about his customers and is dedicated to getting it right for us while ensuring his teams (both sales, delivery and customer service) do the same. Even though we had a few challenges, I understand that happens, we are all human....either way, Daniel handled it as a teaching lesson for his teams and his communicating with me personally to rectify the problems I had was commendable. Daniel helped to ease several issues we had and followed through with EXACTLY what he said he would do. That is rare, and in this day and age, that is extremely hard to come by. Thank you Daniel and Brittany.
Good furniture and really good service!
We got help right away. Everyone was very friendly and the price was right.
Sales people we're real nice. Angel helped me find the small dinette table I needed.
Andrew was very helpful and patient with us ! We appreciated his help.
Great experience...easy to talk to w everyone an very knowledgeable on thier products...amber was great at helping me find a nice tv stand for my new place. I will always use this company for all my furniture!!
Employees were very considerate kind and helpful
Loved seeing discount furniture on Facebbok marketplace! It was super easy to go in there and get item with price. They wrapped it up and everything. Thank u Andrew for ur help! ❤
I went in while back and let's just say every question I had they answered really helpful if you go in make sure you ask for Amber ... And yes I would recommend this place to friends and family good prices ......
The lady that helped us was very nice and explained everything very clearly. Although she was a little pushy with the insurance for the couch. I know it’s her job to sell things like that but we said no and she pushed us to get it and we continued to say no the second time and she pushed a little bit more and my husband said no again for the third time. Overall our experience was good and we would recommended this place!
Employee was very helpful and knowledgeable. However, having to buy a mattress pad for 60$ to keep from voiding the warranty is a scam
Andrew helped me get a great deal on a living room set. I’m more than pleased about the price and excited to have it!
Eric was great help. He answered all my questions with ease and made sure I knew what I was getting. He also made sure I was aware of the mattress protector option - on multiple accounts! He and the woman in the outlet store made the buying process easy and enjoyable. Thanks guys!
Had to place an order over the phone. Extremely helpful and got back to me right away. Helpful, friendly service!
You can't beat the prices in this place and the furniture is great quality. The store associate was very knowledgeable and helpful and she took the time to explain the answers to all of our questions.
Angel was very knowledgeable and helpful with our mattress purchase, we never felt pressured and she made an expensive purchase about as pleasant as could be.
Great service. All over the phone orders should go this smoothly.
Clifford was our salesman and he was wonderful. He was not pushy and made sure he helped us find exactly what we were looking for. Very nice guy and the prices are good. Very happy we drove over a hour to buy from Ashley Furniture
Bought an coffee table salesman was very helpful thank you
Salesman, Andrew, was very helpful and detailed in his explanations. Answered all of our questions adequately.
Staff were pleasant and helpful. I was looking for a kitchen table that was in stock, the salesperson was knowledgeable- 5 minutes later he was helping me put the table in my car. Couldn’t have been simpler.
We bought a sectional which was horrible and needed to be exchanged. We were greeted by Angel soon after entering the store. Slightly nervous as to if they would be willing to work with us and correct the issues we were having with the current couch. Purchased in July. Angel was great in making us feel as if she really wanted to correct the issue and find us something that would be a better in the future. She made the exchange process smooth and easy. I had to call back later to get additional paper work I had forgotten. She sent it immediately. Which I appreciated very much. Our overall experience was great all because of her.
The sales people are very helpful, and not at all pushy. They were a pleasure to work with, and helped us see differences in quality between some of the items we were looking at. This was a big help in our decision making and made us feel even better about our purchases.
We purchased a sectional over two weeks ago and was told we would have it a week and a half from our purchase date and now we aren't getting it until three and a half weeks later. It was a showroom model and not special ordered or I would see why it would have taken so long. We set a date for it to be delivered and got rid of our old furniture in the thought that we were getting our couch and now we have to wait another week. Not very impressed.
Eric helped my wife and I pick the perfect sectional for our house. He helped us answer all of our questions and concerns with what we were looking for. Also very patient as we weren't 100% on what we wanted to do. Now just waiting on our new couch to arrive to our house as we are excited for the new addition! Just a bit upset when you guys told me in would take a week and a half for delivery and now it's going to be over 3 weeks.
They messed up my order of a twin matress and foundation, but the owner of the store made it right. He even comped the hotel room that we had to get. That was very nice of him.
Worst customer service. They have rescheduled our date of delivery 4 times now. Suppose to be here before family came and now it won’t be. They told us nothing they could do.
I bought furniture from this particular store and paid $200 for delivery. The delivery team busted my doorbell with the couch. When I called the store it took about a week to get the manager to respond to me. When the manager Dan finally did respond he asked me to fix it and send him the bill. I should not have to fix this when their moving company damaged my property. The manager Dan kept saying he would find time to send someone out to take care of the damage but four weeks later and I still have not had any resolution. Dan finally stopped responding to me and I had to call corporate to get someone to help. The main customer service at Ashley is awesome and was willing to help when the manager Dan brushed me off probably hoping I would give up. It’s a simple fix that I should not have to pay for or fix myself when I paid $200 for delivery.
Very nice comfortable and affordable furniture. Had some issues with the delivery team damaging my doorbell. Owner Dan Schmidt was very kind to personally come and repair the damage for which I am very grateful.
Very nice comfortable and affordable furniture. Had some issues with the delivery team damaging my doorbell. Owner Dan Schmidt was very kind to personally come and repair the damage for which I am very grateful.
Very nice comfortable and affordable furniture. Had some issues with the delivery team damaging my doorbell. Owner Dan Schmidt was very kind to personally come and repair the damage for which I am very grateful.
First time I paid cash for a couch that is amazing
Jeremy has been great. Very professional and has done everything he said he would do thus far. Only reason I didn't give it 5 stars is because I have yet to recieve the product ( it was just ordered and will take about 4 weeks). Assuming there is no issue with receiving product timely, I would give them 5 stars!
Clifford Payton gave us friendly and very helpful service. Answered all our questions and was very knowledgeable about his products. No pressure and the manager mike I believe was his name made sure we recieved a great deal. Thank you both for a pleasant buying experience.
Maija was amazing, I called her a few days before inquiring about a sectional I found online, she was super helpful the whole time, and so nice. She took all of our information down, so when we came in, everything would be smooth sailing and no hassle. While we did look around, when we finished & checked out, it went so fast. Highly recommend Ashley’s home store. Everyone there is so nice, and helpful.
Amber was super helpful and easy to talk to! She went the extra mile to make sure I got what I wanted for what I wanted to spend!
Very helpful associates, Clifford was able to find us what we were looking for, and scouted out the best deal to make it possible.
Stylish, affordable furniture! We shopped around but came back to Ashley. Bethany was great to work with. She helped us order a sectional that was no longer in store.
Awful. We order a California king bed from them. They said it would take about 3 weeks to get to us. We did stay in contact with the store about our order. They said it was not in each time ( we talked to them 3 times ) . We get an E-Mail and a Text setting up a delivery time ( after over a month waiting). Well the time came and went so we called them. We were told that the bed was never ordered and they would have to order the bed again. Wait what??? we talked to them 3 times and this was never caught? Thank goodness we called them when nothing was delivered. So they said they would see what they could do and call us back. Well 2 days later we get a call saying they can no longer get the bed and they would refund us. Well we financed the bed so refund of nothing. No sorry or let us try and make this right . Total waste of time with them. I will NEVER try and buy anything from them again. Could have went to another store and had a bed way before this. Thanks for nothing Ashley
The staff at Ashley Home Store was great to work with. I had lots of questions about the sofa and loveseat I was interested in, because it was not in the store but was available through their on-line sales. My product consultant, Maija, and Sales Manager, Mike, went beyond my expectations to show me many different sofas with similar features to help me make my decision. I highly recommend Ashley and their professional staff.
My roommate is a 76 year old man and has been sleeping on just a matters on the floor for 2 months now waiting for his bed frame head bored night stand. We keep getting told every week that it will be here next week. This is the worse experience iv ever had waiting for a delivery. With no compensation.
Maija was attentive and helpful in providing different options to meet our needs for our laundry room re-do. While there, we also bought two other items not originally on our radar.
The sales staff was very kind I was greeted with a smile explained availability of the furniture I was after and save me a trip from Colorado by doing a phone purchase when most people come down to American Furniture I went up to Ashley HomeStore and was very pleased special thanks to Andrew Pruitt for a very pleasant Furniture shopping experience
Maija was fabulous and helpful. She helped me get the best discounts and we ordered exactly what I needed and wanted. I will definitely be coming back to Ashley for furniture in the future....also, they have the perfect giant sectional needed for our rec room!!! At a fab price. I leave fully satisfied.
Great sales team down to earth and friendly.
I visited Ashley Furniture in Cheyenne, WY on two separate occasions. Each time I was pleasantly greeted and received superior customer service. Each sales representative listened to my needs/ concerns and recommended the best furniture for my needs. I will definitely visit the store again for any future furniture needs!
Great place, really appreciated the time and help that they gave me. Good prices and great staff.
Tony and Donald did a great and quick job of getting our furniture installed!
Thanks Tony and Donald for lugging my new couch up to my apartment!
Incredible help from Angel today. So patient, helpful, responsive! An amazing experience with this store. All of the other ladies I talked to briefly were also upbeat, kind and helpful. Great great service at this location!
Pricey furniture
Jeremy did a fantastic job sending me photos of different dining table choices so that when we got to town, we knew exactly which set we wanted. He was very professional, helpful and knowledgeable. It was a great experience for us and we are very happy with our purchase.
Very helpful
Jeremy helped us find exactly what we needed with great service! Love the selection at Ashley Furniture. We come from Fort Collins due to great prices and great service!
Terrible customer service! Seems like they are incapable of returning a phone call on items ordered and incorrect items delivered.
Our experience was GREAT from the beginning with Clifford at the store who had no problem helping us with exactly what we were looking for to the Delivery with Donald and Travis who were professional, quick and careful.
11/05/2019; I really wanted to give Ashley's a good review but couldn't, however, the owner of Ashley's offered to talk to me about my reason for that... Update; I missed my chance to air my grievance, but they have regained my respect... They do sell quality furniture and it's a very beautiful store. 5stars. Thanks for reading my reviews
Bethany was amazing to work with. Most helpful with exactly what I was looking for.
Clifford was awesome in helping us select what we wanted for our home. Very friendly staff and excellent prices. Definitely plan on purchasing more furniture from the store
Great experience at the Cheyenne location, very nice, clean and organized place. Andrew was very knowledgeable, helpful and patient. Will definitely buy from Ashley again!
Great help getting two replacement dining room chairs. Quick efficient service!
We made a large purchase at Ashley's furniture in November and Bethany was very helpful and knowledgeable. She gave us time to look and checked on us often to answer questions. I will definitely be doing more business with Ashley's.
Both Bethany and Clifford were super helpful. We got everything at a great price and we we able to switch a few things out of a set to get exactly what we wanted!!
I directly asked what the return policy was on a mattress I was about to purchase and was told that after 14 days I could return with a 20% restocking fee. I confirmed this with the sales associate 2 more times before purchasing since he didn’t seem confident in his answer. Directly after purchasing the cashier told me that not only can I NOT return the mattress if needed but I also could not exchange it since I had not purchased a $60 mattress cover with it which voided any warranty/exchange capability. When the original associate was called back over all he could say was a mumbled “that’s kind of what I was trying to tell you earlier”, unable to own up to his previous assurances to me. To say I am not pleased is an understatement. Hope the mattress is satisfactory since it appears I am stuck with it regardless of quality.
Now I just plan to take my wife and return to perhaps make a purchase.
Great furniture but outrageous prices!
After shopping at the tiger place and the row and not finding anything we could agree on my husband and I drove up to Cheyenne and found a handful of sofas that we both loved. It's worth the drive and we actually saved money by shopping at Ashley's.
Exactly like the picture online. Good quality and excellent service
Nick and his colleague were very polite and professional while delivering a mattress. Our house is quite old and small so they were careful not to scratch walls or floors. Definitely a positive experience!
Bethany helped me keep my budget and was SUPER patient as I changed my mind a half dozen times! Great customer service!
Andrew was very nice and attentive. They worked with nevin financing that was best for me. No high pressure sales either.
The employees were very helpful and were able to help me get the furniture I needed. I highly recommend this store!
The team was able to come early. The team was professional. They set up everything quickly. The team reviewed how to operate the butterfly dinning table. Excellent sevice.
Delivery guys were very polite, prompt and did a great job!
They were here on time and very friendly. Thanks
The delivery crew were quick, efficient, and friendly.
Nice store but when you buy something you have to wait long periods of time for your furniture
I gave them a 3 star rating due to customer service. I have waited over 6 weeks now for my furniture. I received half of it but the kitchen table and the TV stand was not the correct ones when delieved. Clifford ordered the wrong ones. I called him today to ask about the status of my order seeing as how He never reached out to us to tell us what was going on accept the day after the of the first screw up. He said "oh you haven't received your table yet?" I thought you got it! Duh!! Maybe he should check on customers and their satisfaction! Told me he would check on status and call me back that was like 7 hours ago. The store is closed . Will have to wait another day. Bad business right there! Going to buy bedroom sets. American furniture Warehouse here I come.
Clifford the salesman went above and beyond
Andrew was great! He looked into all the table-set options we were considering and gave us price quotes for all of them. He was very informative and answered all the questions we had.
I couldn’t be happier how quick and easy buying from Ashley Furniture specifically Clifford was in Cheyenne. Clifford was very helpful in finding the exact pieces I wanted and I was pleasantly surprised on the quality and selection that was available. I will definitely be shopping @ Ashley Furniture and talking to Clifford next time I need anything for the house.
Had a great experience today! Andrew took such great care of my mother and I. . . We circled the store close to 50 times and he was patient and informed. Definitely will be back!
Scott and David were great! Super professional, friendly, extremely careful with the product as they carried it in and set it up. What would have taken me at least an hour to set up they did in only 15 minutes. Highly recommend using them to deliver and set up your furniture.
Clifford was a delight to work with. Helped us with pricing a free sets before accepting the one right for us.
Eric did a great job going over the products and answering questions! Great experience!
We have bought so much furniture here but today we went to buy a bed,the sales man has to go to manager for everything. The manager is not professional....I has been advised not to go there because it's gone downhill.. So true
Andrew was very patient with me. Poor guy ... he did what he could for me. And dealt with my Indecisive self. But he helped me find a bed that I wanted and is more me. Thanks
Needed a new couch, old one was falling apart, saw the ad for a sale, ended up getting an awesome new couch for a a hundred bucks more than a old and busted Facebook/Craigslist sale. Big thanks to Andrew for helping me find the perfect couch and not having to settle. 10/10 will be coming back
Very helpful!! Andrew helped us move the futon in order to see if the speakers actually worked!!! And they did work! We really appreciate the help and flexibility in showing us!
To: Cheyenne Ashley Furniture and Andrew... So many thanks to Andrew today for his professionalism, courtesy, knowledge, ideas, detailed suggestions and thoughtful approach in helping me purchase the furniture for my new dwelling and forever home. I’m truly impressed that he brought information and little ideas that made a huge difference in my decisions and attention that I would not have considered, otherwise. This has been a well spent afternoon with Andrew. I’m grateful for his calm, logical, and inspiring approach. He is definitely an asset to your sales team. Most Sincerely, Karla Ahrens
Furniture is great but there customer care is horrible! We ordered our ottoman in August and the ship out date would change every week, which is fine but I would not get updates I would have to check online. So we moved during this and I tried to call and change the address, no joke it took 5 days for me to try and get a hold of them, I called and would sit on hold and I would send emails and never hear back. Finally get a hold of someone change the address and just found out today as I’m waiting for it to be delivered they did not change the damn address! Point less!
The delivery team was excellent, they showed up when they said they would and we’re in and out.
Went in to check out some furniture and was greeted immediately. I told the salesman that I was just looking but would let him know if I had questions.. Throughout the entire store he followed us around, keeping about a 10’ distance. It gave me and my daughter a very creepy “stalker” vibe. We even tried telling him that he could help other people. I found a nice living room set that I really liked but there he was, silently following us yet again. I get that they most likely work on commission but it’s very uncomfortable, being a female, to have a man quietly following your every move for half an hour.
Great experience. Andrew helped me find what I was looking for and spent the time to show me everything I asked about. I ended up with everything I wanted at a good price.
Andrew was very attentive and made sure we were accommodated while in the store. He handled the financial aspects very well also. We had a lovely experience. Thank you, Andrew!
Delivery was fast and easy! Great service with Ashley HomeStore. Will be purchasing future furniture needs from here!
Nick and Scott were great. Nick provided great help in setting up the furniture.
Always very good quality at very affordable prices. Andrew was our salesman, and he did an exceptional job in trying to fit our tastes to our budget. Plus a very comfortable store to shop in. Most of our furniture has come from Ashley’s over the past 20 years. We are always very happy.
Cliff helped my husband and I with AWESOME customer service.
The Delivery team Donald and Travis were efficient and extremely professional.
Travis and Don came on time, worked efficiently, and completed set up in 75 minutes. There was an issue with the bedding rail but they handled the issue with professionalism. I am very pleased with the quality of service. Thanks y’all!
Excellent service they were pretty quick thank you so much Nick & David for bringing in our couches !!!
Easy and quick. Not uncomfortable at all.
The manager, Amber was super helpful! I had issues placing an order online, and Amber C was able to help me make the purchase over the phone. Great customer service, and I'm super excited for my new mattress.
Awesome experience!!! Clifford really helped me out. Treated me fairly and got a great sectional fir my living room. So happy with my entire experience!!
Delivery was very quick and professional. Nothing but the best. Thanks Today I went back to Ashley to get the rest of my furniture and was lucky enough to have Bethany shinault helping me again. It was the best experience while purchasing furniture for my new place. Being new to town it was like shopping with friends. Bethany is a great addition to the Ashley store. Thank you.
Amber was super helpful in explaining how everything works and what different merchandise there was.
The delivery team of Donald and his assistant were very friendly and professional. They did all the steps Ashley told us they would do. They called and gave us the time they would be arriving and they carried in the wedge we had ordered for our sectional. We had moved the other pieces of our sectional from another room prior to their arrival, and they hooked it all back together for us. They left, and we were having trouble getting our power pieces to work so we called Donald, and he said they would be right back to check on it. Before they could get back, we push two little buttons on the power cord, and they started working. Called again and apologized to Donald for not seeing those little buttons!!
Friendly, fast service!
Delivery team was amazing!
The deliver gentleman were quick and we're very careful.
Delivery service was excellent and efficient and very kind
Delivery Team Showed up at the time they said. Friendly and efficient placing my furniture easily where I wanted it and assembled quickly with ease!
This place is a JOKE. We drove from Colorado to this Wyoming location to make a large purchase - a complete dining set & large sectional. What we got was a nightmare. First, the dining set wouldn't even be delivered to our home until 1 month after our initial purchase. When our sectional got to our house, it was completely destroyed, almost every piece was soiled. That disgusting couch sat in my living room until a second couch got delivered a month later, but only to replaced by yet another dirty couch. I had to make several call to this store to speak with the manager. Once he actually took my call, the only option I was given was to take a gable with yet a 3rd delivery (with no prediction of how far out that would be, or guarantee if the couch would be clean) or Ashley could come get the couch and provide a refund. I was told once the couch got back to Ashley I would receive a phone call that would provide me with the details of my refund. That was a week ago and I haven't heard from them since. Buyer beware. Our entire home has been furnished with Ashley, but we will never look at this brand the same after this experience.
Bethany fixed my order that I was not happy with and Donald, Tony and Nick did a great job with the delivery. Thank you!
Tony and Donald we fast, friendly, and efficient. Perfect service.
This place is a JOKE. We drove from Colorado to this Wyoming location to make a large purchase - a complete dining set & large sectional. What we got was a nightmare. First, the dining set wouldn&'t even be delivered to our home until 1 month after our initial purchase. When our sectional got to our house, it was completely destroyed, almost every piece was soiled. That disgusting couch sat in my living room until a second couch got delivered a month later, but only to replaced by yet another dirty couch. I had to make several call to this store to speak with the manager. Once he actually took my call, the only option I was given was to take a gable with yet a 3rd delivery (with no prediction of how far out that would be, or guarantee if the couch would be clean) or Ashley could come get the couch and provide a refund. I was told once the couch got back to Ashley I would receive a phone call that would provide me with the details of my refund. That was a week ago and I haven&'t heard from them since. Buyer beware. Our entire home has been furnished with Ashley, but we will never look at this brand the same after this experience.
My husband and I have been in the store several times to buy furniture in the last month. All the staff has been friendly and knowledgeable about their products. Bethany and Amanda were patient and helpful as we tried to figure out what we wanted and Bethany helped us find a couch set we could take home that day! Clif was especially accommodating in meeting some special needs we had. We aren’t finished shopping at this store!
We were told delivery in our area was on Saturday when we purchased. Then we were told it would be delivered on Wednesday with a 2 to 3 hour call ahead of delivery. Then we were told it would be delivered on Wednesday between 3 and 5. My wife was home sick, so when they arrived at 2 without calling, there was someone there. The buffet table we ordered also had parts missing and they never told us. We paid extra for proper assembly.
Donald and Michael were great! Great service and friendly.
I should have read the reviews before purchasing as delivery issues seem to be a pretty common problem. Scheduled for a delivery and then received a call the day of after I had already taken the day off from work and vacated my previous couch that they are unable to deliver today and would let me know when they could reschedule. I understand things happen, but it’s a matter of acknowledging people have to clear their schedules for the 3-4 hour window they require you to be available and canceling suddenly without any offer of some kind of compensation for the delivery fee and taking the time to acknowledge the huge inconvenience this causes. So, I have lost time and money at work for missing today and the day I will inevitably have to take off when they eventually reschedule and now I am without a couch until they are able to deliver... Update: The manager has responded and explained the truck broke down, and he did offer compensation for the inconvenience. I will definitely adjust my review if the store does follow through with this and reschedules my delivery in a timely manner. I appreciate the acknowledgment and validation of the frustration. Update: The store reached out and said they are mailing me a check to refund the delivery fee and the couch was delivered this last Monday. While it was inconvenient to lose out on two days of work and about a week without a couch, I do appreciate they reached out with the offer to refund the cost of delivery. That goes a long way. Once I get my check in the mail, I'll make this a 5 star rating for going the extra mile to make it right.
The store reached out and said they are mailing me a check to refund the delivery fee and the couch was delivered this last Monday. While it was inconvenient to lose out on two days of work and about a week without a couch, I do appreciate they reached out with the offer to refund the cost of delivery. That goes a long way. Once I get my check in the mail, I&'ll make this a 5 star rating for going the extra mile to make it right
Didnt find anything i wanted
Fast, efficient, and professional delivery. I really appreciate the delivery all the way out to Denver on a rainy day!
The delivery men were very respectful of my home and worked fast and hard. Thanks so much!
The store reached out and said they are mailing me a check to refund the delivery fee and the couch was delivered this last Monday. While it was inconvenient to lose out on two days of work and about a week without a couch, I do appreciate they reached out with the offer to refund the cost of delivery. That goes a long way. Once I get my check in the mail, I'll make this a 5 star rating for going the extra mile to make it right.
Awesome went above and beyond
I should have read the reviews before purchasing as delivery issues seem to be a pretty common problem. Scheduled for a delivery and then received a call the day of after I had already taken the day off from work and vacated my previous couch that they are unable to deliver today and would let me know when they could reschedule. I understand things happen, but it's a matter of acknowledging people have to clear their schedules for the 3-4 hour window they require you to be available and canceling suddenly without any offer of some kind of compensation for the delivery fee and taking the time to acknowledge the huge inconvenience this causes. So, I have lost time and money at work for missing today and the day I will inevitably have to take off when they eventually reschedule and now I am without a couch until they are able to deliver. . . Update: It seems the manager did reach out on a review I had meant to post here on the Cheyenne store, but accidentally posted on the Scottsbluff store. The truck broke down, and he did offer compensation for the inconvenience. I will definitely adjust my review if the store does follow through with this and reschedules my delivery in a timely manner. I appreciated the acknowledgment and validation of the frustration.
They had a good variety of couches
Horrid first Trip into the store with waiting.... however, I went back and Clifford helped me and made my experience 100 times better. I am very happy now and Clifford got me in and back out within 30 minutes with everything I needed!! I will definitely shop here again. Thank you for making it right!!!
Great service from Clifford!
The sales staff and finance crew were really enjoyable to work with. Good sense of humor and seemed to enjoy their work.
The price was also good but you really need to look for their sells to get a good deal. Couch delivery was quick and easy. The furniture warranty is pretty lenient as well, as long as it isn’t damaged by claw, teeth or beaks it is covered for about any other form of damage.
Amazing service! They treated the furniture as if it was theirs. Will go here again!
Nick and Travis carried my sofa couch and love seat up two flights of difficult stairs. They are steep and narrow. They were carful with the light fixtures and planned out how they were going to get it up stairs before hand. They were polite and I wish there was a way to leave a tip if you are someone who doesn't carry cash. Ashley Furniture please let me know if there is a way. Great job Nick & Travis! Thank you!
On time delivery, courteous drivers.
Delivery team, Donald and Travis, were great. There was a miscommunication between the store and myself which brought them to my house 30 minutes before I was expecting them. They understood and waited for me to buzz home so I could get my new furniture. Thank you!
Nice place with reasonable priced furnature. Purchased two couches from here with no problems
Very fast and good work no Problems with anything
Walk inside started browsing and not one employee asked me I needed any help meantime 3 families walk in and immediately were helped browse awhile longer and left without anyone asking me if I needed help.
The service was wonderful,Judy schnyer is the best sales person I have came across.she went out of her way to find the exact things I needed.i could not have asked for more.from start to finish.even the delivery guys were great.i will be doing all my future business with Judy and her team in the future
My wife and I bought a new house in Cheyenne and needed a full house of furniture. Naturally we went to Ashley HomeStore and were treated very well. The furniture is reasonably priced and the service overall was good. We had no furniture in our house and needed a bed so they made a special delivery early so we could sleep in our home. The only clitch was that the factory/warehouse waited to send all our furniture until all of the furniture was ready to ship. That would have been fine except our recliner loveseat which was available when we ordered apparently it was not accurate so the loveseat was back ordered. The manager got involved to resolve the issue with shipping our furniture and we got it within a couple of weeks. Our loveseat came about 10 days later. I find the reviews with low ratings to be absurd and represent folks who are unhappy and have unreasonable expectations. And yes the negative reviews did give my wife and I pause to do with business with Ashley but we did and glad we did. My suggestion is go and enjoy buying your furniture and be reasonable in you expectations. Oh by the way the delivery folks were very good!
Judy helped us with our couch set that we picked up and also helped us with setting up delivery for our bedroom set !
Knowledgeable, helpful staff. Product and selection was very good and the price was unbelievable. Our salesperson, Judy Schnyer was quite helpful and made the entire experience very pleasant.
My wife and I bought a new house in Cheyenne and needed a full house of furniture. Naturally we went to Ashley HomeStore and were treated very well. The furniture is reasonably priced and the service overall was good. We had no furniture in our house and needed a bed so they made a special delivery early so we could sleep in our home. The only clitch was that the factory/warehouse waited to send all our furniture until all of the furniture was ready to ship. That would have been fine except our recliner loveseat which was available when we ordered apparently it was not accurate so the loveseat was back ordered. The manager got involved to resolve the issue with shipping our furniture and we got it within a couple of weeks. Our loveseat came about 10 days later. I find the reviews with low ratings to be absurd and represent folks who are unhappy and have unreasonable expectations. And yes the negative reviews did give my wife and I pause to do with business with Ashley but we did and glad we did. My suggestion is go and enjoy buying your furniture and be reasonable in you expectations. Oh by the way the delivery folks were very good!
Arrived early and setup was quick.
The delivery tram was quick, careful and polite. Thank you!
We had the best customer service a person could ever hope for last week! Clifford was amazing!! Knowledgeable, caring, patient, professional......, could not ask for better service!!! You should clone him!!!
Jaylen and Ken were fantastic delivery guys! They were professional and friendly, and treated my home and new furniture like it was their own. And I love my new furniture!
Quick and good service.
Nick and Dave were very thorough and professional. They put together three different rooms efficiently.
Very quick and curtious delivery. It only took 20 minutes. Love the furniture. Thank you!
Judy was very helpful in choosing our next couch. Thank you!
Judy was great and so helpful!!!
Just got a new King bed delivered today. Love the bed and the delivery team was awesome!!! David and Travis let me know when they were on the way. They were polite, hard working and went the extra mile. The bed was a little high and they suggested a low-pro box spring mattress. Called our salesperson, Cliff, and they have it in stock. Thanks guys we appreciate your professionalism.😀
Nick and David is we’re great. The were kind, efficient, on time, and did a great job!
Major room for improvement from a store that usually gives better customer service. Given a window between 1:30 and 3:30 and they called 30min out they arrived at 2 which was a great start! Loved that they were on time and moved efficiently. However two major issues with my delivery many scratches present on the front panel of the brand new piece (why is a brand new piece covered in scratches when first delivered?!?) I was told the entertainment center fireplace insert did not have brackets to hold the fireplace insert in place however they were in the drawer of the entertainment center so they didn’t get installed! Sucks to pay $100 for delivery and assembly and not get assembly....and these brackets are important so now I have to find someone to come and help get them installed. I hate leaving bad reviews and the guys delivering were polite and nice but when you deliver a product where the person paid for assembly those delivering it should know how to assemble it. That is a lot of money to pay for scratches, and incomplete assembly. Can you say refund?!?
We ordered a table nearly 2 months ago and it's still not here. Today we received a text saying it was going to be another week late. When I called I was informed that the week could turn into 2 weeks. The original wait time was supposed to be 1 month and thought that was a long time. If I could cancel I would, but they would only give a 80% refund. We got a couch from American Furniture Warehouse and we got it in 3 days. The staff at Ashley's is friendly, but the wait time is ridiculous.
So 24 hrs ago I bought a fabulous chair with fabulous sale price. Only I can't get for 6 weeks or so, because they don't have it in there warehouse. Such a great price I thought worth it. Next day I go online to see a picture of my fabulous chair and up pops AFW with my chair, same price, only they can delivery next week! I thought Ashley meant quality and service, reviews never lie.After reading the damage, switching of floor models for new, I'm thinking if I can't get full refund, might be worth it to avoid further delay and possible headache.SURE WISH I WOULD HAVE READ THESE REVIEWS FIRST.
Monica was the best! She helped guide us around the store as we tried to find the exact sofa for our tastes. She let us "sofa surf " until we found the perfect one for us. I highly recommend Ashley Home Store and Monica for all your furniture needs.
David & Donald were polite and made sure I liked how the furniture was placed before leaving! Wonderful crew!
I think their names were Don and David...they did an excellent job with delivery. Both took care to remove and install my new mattress without damaging anything. They were very nice and answered all of my questions. I also appreciated all of the time and assistance Clifford provided with helping me choose a new mattress. A+ service...I would definitely purchase a new mattress from Ashley!
Owner of the store helped us with our selection and purchase. He was knowledgeable, helpful, and this store has the best prices in town.
So 24 hrs ago I bought a fabulous chair with fabulous sale price. Only I can&'t get for 6 weeks or so, because they don&'t have it in there warehouse. Such a great price I thought worth it. Next day I go online to see a picture of my fabulous chair and up pops AFW with my chair, same price, only they can delivery next week! I thought Ashley meant quality and service, reviews never lie.After reading the damage, switching of floor models for new, I&'m thinking if I can&'t get full refund, might be worth it to avoid further delay and possible headache.SURE WISH I WOULD HAVE READ THESE REVIEWS FIRST.
Great helpful and fast and quick good workers
Was very pleased with how Judy got us a better sale price on the bed we wanted. Very professional and my son says it's the best bed he has ever slept on will definitely make future purchases with her.
Delivery team, Nick and Donald, were awesome! Delivered and set everything up. Very courteous and professional.
Donald and Nick did a wonderful job bringing my furniture out on a wet rainy day! Took pride in their work and made sure to safely place my furniture inside perfectly. Thank you so much !
Donald and David on the delivery team were quick and very pleasant to work with. My Tv Stand looks amazing and I will definitely be going back for future purchases.
Nick and Donald were very friendly and got the job done quickly and right!
Clifford was amazing! Stayed late with us and handled everything perfectly and precisely. He had great customer service and answered ALL of our questions very efficiently! Will definitely be back because of him.
Nick and David crushed it. Timely service, very professional guys, and all furniture assembled without any damage. Thanks guys
Donald and Travis made sure to use care and set up the furniture exactly where we asked.
Donald and trevor were great. Delivered product on time and was very professional.
Great service & delivery.
Very prompt, courteous, kinda looked first before moving couch in. Highly professional
Judy was very helpful in ordering my mattress at Ashley's in Cheyenne at. Even got my mattress delivered a day early! Great service
Great delivery service from Travis and Donald!
Judy was wonderful to work with! We are so pleased with our new couches!
Delivery went smoothly and we are happy with the furniture and our overall experience with judy! She’s great and offered suggestions that helped save money.
The guys were great. They did an excellent job
Travis and Donald were great! A piece of the couch is still missing however!
Ok
Prompt service, courteous delivery guys.
Judy helped me find the mattress for me. She made it easy, especially since I knew nothing about mattresses and it was my first time buying one.
Nick & Donald were very respectful of me and our home. Will definitely make the drive when it's time for our next purchase. So glad we decided against AMF. Thanks so much..
In February my wife and I purchased a bedroom set from the closing outlet store. They dropped it off I looked through the boxes and noticed a damaged drawer. I called to let them know and realized the store closed and now had to go through the main store for everything. I was told twice someone would come look at it, and twice stood up. I went to the store and spoke with the ladies in customer service area. once again was promised something, I was told they would just order the new drawer and to Email pictures. I did email pictures and heard nothing back. It is now a total of 4 months later. I still have no drawer and no word. I call again and I was told that the person wasn't there who handles that they will leave then a message and call me back, STILL NO CALL OR DRAWER. More was damaged but at this point a drawer would be nice. This was the worst case of horrible customer service I have ever had they are incompetent and unprofessional there is no chance in Hell I'd ever recommend this place or purchase anything from them again. Full price for broken cheap furniture. Wow just wow.
Guys were on time, careful and thorough. They were very polite and professional. Great crew!
The two gentleman who delivered the furniture did a great job!
Loved having Judy help us. She wasn't pushy and have us plenty of time to decide. We love our couches we got!!
Quick and efficient. Very friendly and professional. Judy, the sales agent went above and beyond to support my exchange. Guided me through all steps. Please call the Wyoming store directly and ask for her!
Nick and Donald did a great job putting our furniture together and arrived right on time, very good group and happy with the product and service!
Lots of nice stuff. Just wish the employees wouldnt follow me around the entire store, its super annoying.
Judy was amazing. We are from Colorado and found the perfect furniture set that we had been looking for. She made it easy and quick. We will definitely shop here again over big stores in Colorado.
Donald and David did an excellent job delivering.
David and Donald was very kind and respectful, they took great care in the delivery of the furniture, there was how ever a small nick in the tall dresser, not sure if it happened before delivery. We are very happy with the delivery and the furniture
Monica was amazing and worked with us for several days to make sure our chase was exactly what we wanted and needed! Will definitely return for future purchases!! A+++ all the way!
Judy Schnyer was outstanding! She found exactly what I was looking for and got it ordered right away. I look forward to doing business with her again in the future.
Judy very helpful in assisting me with my phone order. I was purchasing a sofa for my daughter’s first apartment and Judy made the process easy and quick. Excellent service.
Thanks for the fast response to my issues
I&'m so glad my wife is dealing with them. Do many issues to list for buying a bed that was supposed to be in stock. We are on week 3 and still waiting. The worse part is after going in and choosing a different bed as a compromise. They had sold our base ( box springs ) a pretty simple item that you would think they would have plenty of. But nope we are again waiting another week. After all the trouble they asked my wife to write a review saying all her issues where resolved. No sorry Ashelys your pretty bad and failed miserably at a simple task with simple instructions.
The delivery guys were very representable. Very nice.
Nick and Don were great delivery men. Prompt and courteous.
Clifford was great. The services and benefits they provide will keep me coming back.
David and Nick were very helpful and friendly. They were very careful not to damage the chair and wiped it down so there was no dust on the chair. They did a great job!!!!
I was graced with Nick and david delivering a full bed set. I appreciate how kind and hardworking they were. My apartment isn't labeled well but they parked close leaving room if people needed to back out of their spot. They checked the route first to make sure it was as easy as possible and even assisted with putting the bed set together to make sure nothing went wrong. Neither of them bumped a single wall which is shocking. 10/10 👍🏻
Nicole at Ashely’s Furniture Store was very nice and understanding of our needs and had plenty of options to give us. She was very patience’ with me cause I really couldn’t make up my mind on which mattress I wanted. Would definitely recommend having her as a sales person!
Nick and Josh did a great job. Took their time and treated our home and furniture with respect.
Don and Nick were great. Very polite and professional. Made sure I was completely happy with furniture that I received.
Nick and Donald did a great job they were fast and open to suggestions. Great Job
Great guys!!’ Delivered my sectional and explained which sections have to attach. In all great service and very satisfied with the sectional couch.
They were fast, on time (even a little early), friendly, clean, and efficient. Didn’t fight while they moved stuff in which is always a plus. Made sure I looked over the furniture before they left. Overall very happy. Movers were Donald and Nick
Good prices and friendly staff.
Thank you, so much for all your help! Clifford was very knowledgeable about your products, and helped us pick out the perfect furniture for our new house! Kathy B
Travis is a hard worker
Josh and David were on time, cheerful and careful when installing my living room set.
Both drivers where excellent, they called to notify me of the delivery and showed up on that time. Delivery went flawless with them unloading and handling their business in a professional matter
They did a great job of moving my new furniture in Nick was very friendly did a great job I can't think of the other guy's name he wasn't his friendly but all the job is done good
Delivery and setup was quick and very professional. Love my new couch
Too expensive. Didn't find anything we liked.
Great experience here. The sales associate Christopher was very helpful each time I came here. I definitely will be shopping here again!
Great assistance and patience with me being so difficult at making a decision. My delivery guys, Donald and Nick were very curtious and very professional. Thanks.
Donald and Travis delivered and set up my new furniture yesterday. These guys were right on time, fast, professional and personable! Also love my new furniture.
I’m a repeat customer. Judy provided professional, personalized service from the time I walked in all the way through the sale. She was very knowledgeable and made the buying process easy and enjoyable!
Donald and Travis were excellent- called to give me a heads up on timing, showed up earlier than scheduled, assembled quickly, cleaned up mess, and made sure I knew how to use the fold out feature. Would def order again.
Travis and Donald did a great job. Showed up on time, moved the couch in quickly, and held good conversation.
Travis and Donald were prompt, courteous, and professional. Would recommend
My delivery drivers were great! Furniture arrived and was set up exactly where I wanted it. Will be purchasing through this store again.
Showed up on the early end of the delivery window! Fast, and complete. Donald and Travis did a great job.
Donald & Travis were excellent! Offered prompt & detailed service. They were both very pleasant gentleman!
This is my second purchase from Ashley Furniture, and hopefully more to come! I love the quality and price. Donald and Travis delivered and set up my latest piece quickly and professionally. Many thanks!!
Had a few bumps in the road after first delivery resulted in damaged furniture and home but after speaking with Dan schmidt he quickly had someone out to fix house and completely switch out furniture. Second delivery of furniture by Josh and nick were quick courtesy hut very carefully. Definitely happy with delivery
Travis and Greg? Did a great job. Very professional.
Great and easy service!
Great selection, amazing prices on beautiful furniture, delivery, set up & knowledgeable, helpful staff.
Daveid and Nick were awesome nice work Ashley.
Josh and Donald delivered my son's new furniture and were very professional, personable and did a great job! They were there right at the beginning of the timeframe given unlike most deliveries. We were not expecting that so i was late meeting them by 20 mins or so. When i arrived i apologized for making them wait and they were great about it! Thanks again guys, i know you had other deliveries to get done and we certainly appreciate you waiting!
My furniture was delivered promptly and set up quickly. Very professional service.
Josh and David delivered my couch and were awesome! Everything was setup quick and correct. If i order from here again, I want them to be the delivery crew!
Super helpful and quick. They were right on time!!
Clifford Payton was very knowledgeable and helpful for me and my husband to find the perfect bed set and coffee table. We recommend going to see him or Frank Hocker!
Good selection, but don't go 30 minutes before closing. No one wanted to assist. Hard to shop when you work full time and I knew exactly what I needed but, no one to ask as they hid out.
I really love there furniture.
My favorite furniture store with best prices and large showroom with excellent choices very friendly sales staff specially Susan G Ashley Boca Raton
Not very helpful in my opinion thanks
Had a great experience with sales lady Judy on the sale and she continuously kept me updated for that I would give her a 5 star but when i had my couch and chair delivered on March 15 the furniture and house was damaged spoke with delivery men about it and they shrugged it off. contacted angelo in operations to get resolved asked me to send photos to evaluate and call me back next morning. Ended up having to call him back told me he would call me Monday to schedule tech to house. Never called I had to call him. Called Monday afternoon to find out he scheduled to have day off weeks ago. Left message no call back again. Call Wednesday he told us tech was having issues and again would call us friday but never did. Called him Monday to set up appointment. Never heard from him called Wednesday just to get voice mail again. Called again Thursday he told us his tech would come by Friday after 4. Sat around house all evening Friday and tech never showed. Called at 645 to see what happened and he informed me the tech was still out so he would call tech and see what is going on and call me but guess what never called me back. Each time I spoke with me he would get more and more annoyed and unpleasant to me. We were looking at a new bed but due to this we will be going else where
Had a great experience with sales lady Judy on the sale and she continuously kept me updated for that I would give her a 5 star but when i had my couch and chair delivered on March 15 the furniture and house was damaged spoke with delivery men about it and they shrugged it off. contacted angelo in operations to get resolved asked me to send photos to evaluate and call me back next morning. Ended up having to call him back told me he would call me Monday to schedule tech to house. Never called I had to call him. Called Monday afternoon to find out he scheduled to have day off weeks ago. Left message no call back again. Call Wednesday he told us tech was having issues and again would call us friday but never did. Called him Monday to set up appointment. Never heard from him called Wednesday just to get voice mail again. Called again Thursday he told us his tech would come by Friday after 4. Sat around house all evening Friday and tech never showed. Called at 645 to see what happened and he informed me the tech was still out so he would call tech and see what is going on and call me but guess what never called me back. Each time I spoke with me he would get more and more annoyed and unpleasant to me. We were looking at a new bed but due to this we will be going else where
I placed my order online in February, it has been well over a month and the sofa hasn't been delivered. I was scheduled for a delivery, I called and ask to be rescheduled, due to not being able to take off from work. The delivery driver somehow was never made aware that the order was cancelled. My order was delayed once prior to that due to the item being "popular." I was promised follow up within a week, didn't hear back. I had to call. It seems like no one is on the same page. I'm very disappointed. If I knew it was going to be this difficult I would of ordered a couch on WayFair. At least this way I know that it would have been delivered.
Pretty bad experience!! We went to check out the "deals" in newspaper ad, got there and the salesperson had no clue what I was talking about. He had to get a newspaper to see what I was talking about. He informed me that they didn't have any of those recliners in stock (the ad claimed 9 different colors), they did have a different clearance recliner on the floor for a little more, but they wouldn't negotiate the nominal price difference between the two. They did have good prices on the couch and recliner that we ended up purchasing so that was a plus. However they informed us that it couldn't be delivered for a week and that there was a $60.00 delivery charge (3 miles). In addition, they do not pick up old furniture. Also they tried very hard peddling an $80.00 warranty on the furniture. Not great customer service unlike the furniture stores 40 miles south of Cheyenne.
On August 2018 I bought a new dinning room table. I noticed two out of the four legs started to crack and called in February 7th. On February 16th someone came out took pictures and said they would try to find new legs for the table. I called the last week of February to ask for an update. Long story short I was not able to get an update on the leg replacements. I called about 3-4 times within a three week period. Finally yesterday March 19th I went in to talk about the table legs. Yes a WHOLE MONTH passed by before I finally went in. While I waited to be assisted I saw the exact same table I had at home on the floor. It ALSO had the cracks down the legs. When i saw that I knew I no longer wanted new table legs. I just wanted to return it. When I finally talked to an assistant I told him everything that went on and he confirmed it since it was in their system that I had someone come to our house and phone calls. I told him how i changed my mind and no longer wanted the table. He went to talk to someone in the back and he let me know legs were ordered (they were ordered while he was back there not in February). Yes, he ordered legs I no longer wanted. It was a hassle to have them understand I no longer wanted the legs or table at this point since the floor table had the cracks I knew that the material isn't the best. I was mostly disappointing on the lack of communication and respect I received for wanting what I paid for.
On August 2018 I bought a new dining room table. I noticed two out of the four legs started to crack and called on February 7th. On February 16th someone came out took pictures and said they would try to find new legs for the table. I called the last week of February to ask for an update. Long story short I was not able to get an update on the leg replacements. I called about 3-4 times within a three week period. Finally yesterday March 19th I went in to talk about the table legs. Yes, a WHOLE MONTH passed by before I finally went in. While I waited to be assisted I saw the exact same table I had at home on the floor. It ALSO had the cracks down the legs. When I saw that I knew I no longer wanted new table legs. I just wanted to return it. When I finally talked to an assistant I told him everything that went on and he confirmed it since it was in their system that I had someone come to our house and phone calls. I told him how I changed my mind and no longer wanted the table. He went to talk to someone in the back and he let me know legs were ordered (they were ordered while he was back there not in February). Yes, he ordered legs I no longer wanted. It was a hassle to have them understand I no longer wanted the legs or table at this point since the floor table had the cracks I knew that the material isn't the best. I was mostly disappointed on the lack of communication and respect I received for wanting what I paid for.
Great merchandise, friendly staff. Prices are incredible. I was expecting it to pricey, ITS NOT. YOU WON'T BE SORRY..
Nice bedroom setting
My wife and I had been to Ashley's earlier in January and saw what we wanted, but we had to come back later. Came back and the items we wanted other people had beaten us to them. Our items were ordered and we will receive them in three weeks. Frank was the young man who helped us, every thing was handled very quick and professionally.
Dan Walworth was great working quotes a d showing us product that met our criteria.
Judy was such a great help as we picked out our sofa and was patient with our 2 year old boy and my indecisiveness. Great experience, we will be back!
We bought a sectional the first week of February, being from out of town, we used our debit card a lot and it was denied for the full 3000.00 plus but we stayed in Cheyenne the night and played the remaining balance the next day!The salesman was all nice till it got denied but a woman helped us finish our purchase, I&'ve called several times and I get excuses, I&'d love to have my sectional, even paid over $300.00 to get it delivered...waitinganddisappointed
The showroom staff were very friendly and did their best to get our furniture to us quickly. The downfall is this is the only Ashley Furniture store in the region so it takes a long time to get order and delivery date cannot be changed easily. So you have to take time off work and wait it out. The delivery staff were friendly.
Christopher was super helpful when I called to make a purchase over the phone since I live in Colorado; made it super easy even sent floor model pictures. He even helped make sure that my couches would be here for when my husband returns from deployment. Thank you !
I ordered my furniture in October ‘18... Tomorrow is March 1, 2019 and I still don’t have my furniture sets. We had to cancel the entire order because they have items sitting on the floor for display but are on back order for over six months. Not to mention dealing with the owner was an even worse experience. I don’t recommend shopping here.
If you're thinking of making a large purchase (living room set, dining set, multiple bedroom sets) all at once, dont buy from these people. They cant get it together and once they get your payment, you're at their mercy to order it all correctly and deliver it. The day before my scheduled delivery, they called and said they had sold my living room set out from under me and had to reorder it which would take an additional 2 months for delivery. They offered no apology. Only excuses. They offered no discount for the mistake and refused to refund my money.
Good place, great customer service, offered the latest and best deals, they are very helpful
Terrible sales staff can't comprehend simple English
Was pleasantly greeted by a very knowledgeable gentleman Clinton. Great prices, friendly atmosphere. Can't wait to go back.
Judy was very helpful!
Kris was incredible to work with and went out of her way to accommodate our purchase. If it wasn't for her we would have headed south for our purchase. They need to change their name to Ashley Showroom as I don't think they stock anything and aren't willing to sell floor models. Our order will take up to 4 weeks to arrive. I wish I would have known this before hand so I could have ordered it a month ago. I couldn't count the number of customers that I heard had to wait 4-5 weeks to get what they were looking for. They also "price match" but add a lot of stipulations on the purchase when they do. If you cancel after you order they basically make you pay up to a 25% restocking fee. I truly believe in buying "local" but the locals sure make it hard to do this.
We had a great experience at Ashley Homestore. Judy was friendly and helpful and made us feel right at home as we walked around the store. She was attentive and quick to find answers to our questions.
Nice, small store with a reasonable inventory. Our sales person was excellent. Very helpful. Answered all our questions. Pricing was good.
Nice experience good prices and Judy is super attentive.
I just purchased a new home in Colorado Springs and I had several rooms that needed furnishing. Judy was amazing from the start. She walked me through each step of ordering over the phone and sent confirmation emails all along the way. She kept track of my order and made several calls to me to keep me updated on the items that were back ordered and when everything arrived. Nothing short of great customer service and I absolutely love everything! It was even super simple when I needed to add another piece of furniture to my living room, all I did was make a phone call and Judy handled it that very moment!! Thank you Judy for taking all the stress of purchasing furniture away for me.
Christopher (and Frank) provided exemplary customer service. They greeted us as soon as we entered the store, they have great personalities, a good sense humor, and very knowledgable about the products in the store. 5 stars!
Salesperson was friendly and helpful, and followed up with an informational e-mail.
Lots of choices. Friendly staff.
I purchased a piece of furniture and had a set delivery date. The time was between 2 and 4 PM and a little after 4pm I received a call stating that they could not deliver on base due to not having delivery drivers that can get on base?!? Then why the hell set up the delivery for that date? So all in all wasted time and I have not yet received a new delivery date.
Wow...that&'s all I can say. For the public...this store is a franchise store, and if you mistakenly think that they can do ANYTHING for an online purchase, you&'ll find out the hard way. Went to purchase a mattress. They tell my husband they are out of stock at the local store. So we go online and order the mattress and the mattress protector, after which we hear that oops, they do have them in stock locally. Damn. So the 30 day comfort guarantee is what we are trying to utilize after finding the mattress too hard, and wanting to switch it out for the plush version. Bought it online, got to deal with online. Ugh. Spoke to Sarah at customer service who then told me that we needed to &"donate the mattress, send a receipt to them, then we would get our refund and could then purchase a new one. No one wants a mattress it seems. Of course. Well we take the situation to the local store and they can&'t help bc it&'s an online purchase. However, they did find that the process of what we had to do to get our money back or exchange out was really odd. So, Yvonne said she would email her contact in corporate and contact us back. Nothing. A week later. Ridiculous. So, it looks like I&'m going to have to wait till tomorrow to light some fires under some peeps up at Ashley&'s corporate office. All in all, local dropped the ball with their usual BS, and corporate shows their true colors. GOOD JOB GUYS. I&'m going to AFW next time.
Worst customer service I've ever seen. Picked out a bed mattress, was told none in stock, so I ordered one online from Ashley furniture. After two weeks sleeping on it, decided it was way too firm. Wanted to exchange it for a softer mattress. At the time of purchase I Was told by the sales person, we had 30 days to return or exchange the mattress, as long as we purchased a mattress protector. Now I'm being told by Ashley furniture in Cheyenne ,since I purchased the mattress online, there is nothing they can do to help. The online company said I would have to donate the mattress, get a Receipt, send them a copy and then they will send another mattress? No body takes a used mattress so how is this possible and it sounds completely wrong. I'll stress again, Ashley furniture said "there's nothing we can do ", and that's what they did, NOTHING. Now I need to purchase another mattress, NOT at Ashley furniture. Normally I don't Yelp, just want people to know what their getting into, I would have never bought the mattress had I known this!!!!
Wow...that's all I can say. For the public...this store is a franchise store, and if you mistakenly think that they can do ANYTHING for an online purchase, you'll find out the hard way. Went to purchase a mattress. They tell my husband they are out of stock at the local store. So we go online and order the mattress and the mattress protector, after which we hear that oops, they do have them in stock locally. Damn. So the 30 day comfort guarantee is what we are trying to utilize after finding the mattress too hard, and wanting to switch it out for the plush version. Bought it online, got to deal with online. Ugh. Spoke to Sarah at customer service who then told me that we needed to "donate the mattress, send a receipt to them, then we would get our refund and could then purchase a new one. No one wants a mattress it seems. Of course. Well we take the situation to the local store and they can't help bc it's an online purchase. However, they did find that the process of what we had to do to get our money back or exchange out was really odd. So, Yvonne said she would email her contact in corporate and contact us back. Nothing. A week later. Ridiculous. So, it looks like I'm going to have to wait till tomorrow to light some fires under some peeps up at Ashley's corporate office. All in all, local dropped the ball with their usual BS, and corporate shows their true colors. GOOD JOB GUYS. I'm going to AFW next time.
Very helpful
Incredible service!
Kris was so helpful at finding the items that we were looking for! The store had a great variety of furniture and we experienced wonderful service.
The quality of Ashley furniture is amazing! I have 2 bedroom sets and will be purchasing a livingroom and dining room set soon. If you're in the Cheyenne store, ask for Amanda. She is not pushy. She doesn't try to upsell you. She just tries to help you find pieces that work for your lifestyle and budget. I am very excited to do more business with her on future purchases.
Clifford is excellent to work with, very knowledgeable and helpful, I would recommend to anyone in the market for new home decor, go talk to Clifford at Ashley’s
Great selections and Great Customer Service! Judi has been our "go-to" sales rep. since we started our Ashley Experience. She always makes it easy and stress-free.
Just shopping, most was out of my own price range or over priced. Not a great selection of furniture
Both Judy and Kimberly were very helpful in helping us picky people find the right couches for our home. We got a credit account through Ashley/Chase with no issue. Very easy! Thank you!
Judy was of great assistance. We found what we needed and it’s great at home.
Great quality furniture and awesome customer service. I will definitely shop Ashley Home Store again.
I was looking to replace an old worn out guest bed. Shopped around and found the best mattress and box spring for my money at Ashley Home Store (Simmons Beautyrest Silver). The staff was very friendly, knowledgeable and professional. I wasn't pressured to buy anything more than what I needed. Yvonne was especially helpful throughout the process. Amazingly, the set was delivered by 9:00am the next day! We're very satisfied with our experience. We'll done Ashley!
Kris was great. Patient and knowledgeable.
I bought an expensive 3 piece sectional 2 1/2 years ago from Ashley's. Because it was expensive, I also paid extra for an extended warranty. After 1 to 1 1/2 years the padding in the back had collapsed enough that it gave me a backache to sit on it. I called the company and they said that the padding was not included in the warranty, and there was nothing they could do. I tried to adding padding myself, not knowing how to insert it properly, but I still can't stand to sit on the couch for more than 15 minutes before my back starts hurting. I expected this couch to last a long time for the price. I can't recommend buying from Ashley's and I never will again.
Thought they were pricey
Clifford was great to work with, however the furniture arrived later than anticipated by several weeks and we were never called to set up a delivery time they just showed up. Once we recieved the furniture the love seat leans, and the recliners on both ends catch like it was dropped. Also the USB in the center console is disabled due to them not giving us the cord for it. Recliner stitching is coming unraveled as well. Called for a repair spoke with front desk told us to expect a call back in 48hours, almost a week later no call so we called them, scheduled us for 3pm on 1/7/19, they never showed, my husband called and they stated we were never scheduled and wanted to set up a time we had to look at schedules and call back. Husband called again 1/8/19 to schedule a service for 1/12/19, at that time he was told that they spoke with me and I stated that date would not work, this is not correct I spoke with no one that day. I called back to schedule and see what was going on, they apologized and scheduled for 1/12/19 @9:30am, and would call 30min before showing up, what do you know they never called or showed again. I am very frustrated, upset and disappointed in this company, furniture is not cheap, and when it comes damaged and can't get it fixed properly it's not the best business practice. I would not recommend to anyone at this point.
Good store with a decent selection. They don't stock anything and it takes about 6 to 8 weeks to get your order in. They also don't sell the floor models. So if you're in a pinch for a place to sit.... definitely don't go here. Plus the delivery fees are 3x as much as their competitors.
The only positive is that they price match. We were told after we bought the couch (floor model) that it needed to be picked up the next day, as they &"didn&'t have room to store it.&" They said if we came at 11:00 it would be shrink wrapped and ready to go. We arrived at 1:50 p.m. and they finally loaded us at 3:00.I want to keep my money in Wyoming, but with service like this, it gives you no choice but to go to Colorado for the next purchase.
Judy was super helpful when buying a couch!
Donald and Hayden were very quick, professional and very personable.
Donald and Jaylen were phenomenal. Super efficient and did a great job. Very nice guys and would highly recommend.
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0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
