Ashley Store Cheyenne, WY

We just purchased a sectional for delivery a few weeks ago. It arrived quickly, and Donald and Detrick were fantastic while delivering. They had in inside and assembled within 15 minutes. Thank you!

Anthony and Detrick delivered my new table today. Table was perfect . They were very friendly and professional. And patient my toddler wouldn’t leave them alone and they were so kind . Very polite made the whole process even better . Thank you

Donald and Derek, were amazing, their sense of humor and dealing with the delivery on a 🥶 cold day, with our family🤣 Delivery Kiss! Wonderful professional job! Thank you Men!! Hercules!

Anthony & Detrick did a great job. One of the last jobs of the day with a full bed room set arguably one of the heavier options Ashley offers. They did it all quickly, with no damages. 5 ⭐️

Nice

Extremely professional and helpful with getting everything set up around two toddlers and their mess. They also noticed a major issue with the table we ordered and were again very helpful with the return and walking us through getting a new one. We are incredibly appreciative of that level of professionalism and honesty.

Anna was such a pleasure to work with!! She helped me get everything I needed and was super friendly and responsive! We love all the furniture we purchased here and I highly recommend this store!!

Everything went great with the order and delivery of our furniture. Our sales advisor Luna was wonderful and kept us updated throughout the process. Donald and Detrick made the delivery painless and were quick and efficient with the setup.

Very helpful and smooth delivery with Donald and Detrick

Donald and Detric were 2 hours early and they put my bed together. They were very courteous and clean. I would definitely recommend them to anyone.

Donald and Derrick were awesome and worked well together

Donald and Detrick was very professional. Thry were in time and the tracking system was cool. They apologized for the little foam balls that you have to vacuum up. The bedroom set we order is Beautiful and well-made. Our full experience was top notch.

Dietrich did a wonderful job helping us load our new furniture.

Detrich did a fantastic job

Donald and Detrick did a great job with our delivery. They were on time, worked efficiently, and were both very friendly. One of the drawers was broken and Donald got a new one ordered for us and showed us how to replace it. Sofia also did a great job as our salesperson and was very knowledgeable about all of the products.

Donald and detrick were incredibly kind and efficient. Great guys who are great at their job.

Detrick and Don provided fast, professional and quality delivery/setup. Ensuring the path through the house was clear and protected for both my new furniture and walls. They had my new sectional moved in and setup in no time!

Carefree delivery

Having your employees visit other furniture stores to leave their business cards tucked in the furniture is gross and desperate behavior. Do better!

Leaving your business card inside the furniture of a local business is a sad practice, especially when you claim to "enrich the lives of those around us" on the same card.

Shame on Anna's business tactics. Going to a competitor and planting your business card in furniture? Seriously?

Anthony and Detrick did great work getting our couches in

Anthony and Detrick were awesome. They installed our new sofa and we had some laughs about anime

Detrick and Don were amazing!

John was very pleasant to work with. He was very helpful through the entire process.

Don and Derick did a great job with delivery and setting it up. Very professional and polite. Thanks guys!

Donald and Detrick were the best! Very professional!

Donald and Detrick did a great job delivering the furniture today. Very professional

Cody Detrick was professional and knowledgeable about the furniture, installed quickly and efficiently. Polite and courteous installers. Thank you so much!

Detrick and Cody. Very charismatic and got the delivery done very quickly and was super sweet! Thank you !

Cody and Detrick came to deliver and quickly set everything up and was super professional and polite. In and out in no time. Thanks!!

Cody and Detrick did a great job delivering our new furniture! They were professional and didn’t damage anything!

All around our experience with Ashley Furniture in Cheyenne, WY was wonderful! From Luna assisting us in the design warehouse picking out the perfect couch, all the way to Cody and Detrick delivering it smoothly to our apartment complex. We are military, and the sales manager, Ariana, was willing to work with us and give us a loaner couch till ours arrived. She was very empathic and said she knows how rough it is to move a bunch with the military and never have furniture. It was a very interesting concept (loaning furniture) and we hope more places adopt this approach. When we ended up falling in love with the loaner couch (whoops!) they were super accommodating in getting us the second half, they even threw in free delivery when there was some confusion on the color. Luna was super helpful throughout this process in making sure all our needs were met with picking out the perfect couch for our new space. She’s so helpful and knowledgeable! Cody and Detrick were pros when it came to moving and navigating our large couch throughout our apartment complex and tight spaces. They truly made it look effortless- even lifting the couch above their head at one point. They made sure everything was set up and looking good in our living room, while also being extremely fast. All in all we couldn’t have been more pleased with our experience and we HIGHLY recommend!

Cody and Detrick were great!

Anthony and Kenny were great. On time for the projected delivery. They quickly and safely unloaded the furniture.

Very happy with the 5Z Power Sofa and the Stoneland Reclining Chair. Jeremiah is a great and friendly in store sales person willing to take the time needed making sure we were happy with what we were choosing. Anthony and Kenny did a great job of quickly delivering/assembling and making sure we were happy. Satisfied customer!

Very friendly and professional had a great attitude thanks guys definitely five star plus

Donald and Kenny were extremely efficient!!!! Luna is a remarkable salesperson!!!!!!!!

We ordered our couch from the website and everything went incredibly smoothly. Scheduling and communication was excellent and we were thrilled with the overall process. Our first delivery of our sofa and love seat was amazing. We had Donald and Detrick out and they were so professional and respectful. So much so, that they noticed one of our ends to the sofa was mismatched and not matching the other 3. (Older version of the same couch) the notified us and explained immediately that they would be able to swap those out so it would all match. One phone call to the office and the new piece was ordered. It did take two weeks to get the new chair, but the delivery was again so quick and they came and took the old one out and put the new one in. This time around we had Detrick and Anthony deliver the second piece and they were wonderful. They took extra time to make sure everything was exactly matching the way it should and everything was completely functional and to our liking. Extremely satisfied with the entire process and the couch over all!

Sophia did a GREAT job for me today! I came in highly stressed and needing furniture quickly for a new apartment. Sophia, met us at the door and, after expressing my needs and urgency for furniture, she kept pace. Her knowledge of the product line was amazing and her ability to navigate my husband and I to cost and dimension efficient alternatives (for an apartment) was greatly appreciated; we wasted no time. Next time I shop for furniture I’ll be seeking out Sophia at Ashley Furniture!! Delivery day, the furniture was delivered on two different days only because the second delivery was a special order. Donald, Kenny and Derek delivered the furniture with professionalism. I appreciated the advanced notice of their arrival, and the efficiency by which they delivered and set up the furniture, with utmost care. Great job guys, thank-you!

John was excellent and helped us get exactly what we needed for our nursery!!

Great job! Detrick and Cody got er done quick!

Amazing experience. Donald and Dietrich were very professional and very quick workers. Very great attitudes and great gentleman!

Donald and Detrick did an awesome job on the delivery

We just got a new couch and had no idea what we wanted. Sofia helped us out immediately and made everything super easy. We wanted to take the couch home that day and we finished everything up right at closing time. Fortunately they were very helpful and stayed late making sure we got to take our couch home. Highly recommend.

Donald and Detrick were on time. Fast and great on install. Thanks guys, yall were great. Both deliveries were fast and handled with care.

Donald and Detrick were about five minutes earlier than the proposed time. They were very quick ,polite and very professional. Appreciate the service. Thanks again. Will definitely order again from them.

I had a great experience with Donald and Detrick from Ashley Furniture. They were professional, courteous, and very efficient while putting my bed frame together. They arrived on time, handled everything with care, and made sure the assembly was done correctly and securely. What stood out most was their attention to detail and positive attitude. They worked quickly without rushing the job and left the area clean when they finished. The whole process was smooth and stress-free. Thank you, Donald and Detrick, for your professionalism and quality work. Ashley Furniture is lucky to have such a great team!

Ashley Furniture delivery process & timeliness was excellent. Donald & Detrick were efficient & friendly during the delivery!

Donald and Detrick were fantastic. They delivered our furniture with care, communicated clearly, and made the whole experience easy. Grateful for their professionalism and great attitudes.

Fast, efficient, and courteous.

Sofia was great. Knowledgeable and gave me space to search. Got some good deals too. Than you Sofia!

Cody and Donald were awesome delivery people. Polite, professional, and thoughtful. We were updated on time of arrival. The sectional itself is very covetable and high quality. I recommend Ashley furniture.

Delivery of sofa and love seat by Donald and Cody was done quickly and smoothly. Both smiled throughout the delivery !

They were on time and very professional

From the moment I walked onto the showroom floor, Anna listened to my needs and found the perfect sectional for my house. Incredibly professional. Go see her if you are in need of any furniture!

I am obsessed with my new couch from Ashley - beyond comfortable. And Donald and Detrick’s delivery of my couch was efficient and smooth! 100% recommend to anyone considering buying anything for their home 🫶🏽

Our salesman,John, was very professional and helpful. He answered all our questions and made suggestions that would be in our best interest. We will definitely call on him again. We just had our new furniture delivered by Donald and Detrick. GREAT job! The dynamic delivery team was on time, courteous, and very helpful. They placed our new furniture where it was requested, and then cleaned up all the packaging as they left. I will shop at Ashley Fine Furniture again and you should do so as well. Thanks for a job well done!

Expert service and delivery

Donald and Detrick were friendly and efficient. Thanks

Donald and Detrick were super nice and really fast. 10/10, would recommend again

Sofia was great help, made buying experience easy for first time at Ashley Furniture! The longest took me shopping and making up my mind, great furniture to choose from!! Def recommend 😃

Donald and Derek were great

Great, quality piece of furniture with white glove delivery service provided by Donald and Detrick.

We love our new Larce sectional from Ashley Furniture! Anna and the other associates were very helpful in helping us choose a sectional for our basement. This sectional is comfortable for the whole family and fits the space perfectly! Cody and Kenny also did a great job with delivery and setup. Overall, a great experience!

Donald and Detrick were very professional and fast with setting everything up. Thank you!

Experience was wonderful. They came over and did a great job laid blankets took their time and did everything expected. Cody and Detrick where very kind thanks guys.

Delivery took a month longer than expected. Product looked good and Derrick and Cody did a great job during the delivery.

Detrick and Donald were absolutely wonderful to work with so friendly and helpful I would 100% recommend them for any of your Ashley furniture moving needs! Will be returning in the future.

Quick delivery and installation by Cody and Kenny, thank you guys.

The guys were friendly, careful bringing the furniture through the door and made sure the product was working properly.

Donald and Detrick were professional and did awesome

I ordered online from Colorado, but the local store closest to me (this store in Wyoming) called me and explained that my order will eventually get sent to them for fulfillment and delivery, and it would be way faster to cancel than order and reorder directly through their store. They took care of everything and my order arrived in less than one week instead of 2-3 weeks, which was very much appreciated. Donald and Detrick delivered and set everything up and were prompt and friendly. It was a very easy and hassle free experience. I highly recommend this store!

Our furniture was delivered today by Donald and Detrick, both very friendly and very helpful. They were very quick and detailed about their work and made sure we were happy with the pieces and placement. We are very happy with both our furniture and our delivery. Highly recommend.

Selling members was excellent. Delivery process very easy. Donald and the other guy were very efficient. Thanks

Anna is a wonderful! She listened to our requests and led us to the exact products we needed. The store is bright and airy, full of eager-to-help people. We felt immediately at ease, never pressured, and valued. We highly recommend the Ashley Store for your furniture needs. Our lift chairs have been delivered! Donald and Detrick arrived right on time, assembled the chairs promptly and made sure everything worked properly. "White Glove" delivery is more than a motto to these guys! Thanks Ashley Store for being who you say you are!

Cody and Derrick were on time, polite and professional while delivering our hutch. It’s nice to interact with people that have a good attitude while working.

Donald and Detrick were great and so friendly! They moved everything in and put it all together so quickly and efficiently. Thank you!

Donald and Cody were very polite and efficient with our delivery and couch assembly.

I am beyond impressed with the delivery service I received today! A huge shoutout to Cody and Donald, who delivered my new furniture. They were incredibly professional, friendly, and helpful throughout the entire process. Not only were they impressively fast, but they also worked very cleanly, ensuring that everything was set up perfectly without leaving a mess behind. It’s rare to receive such top-tier service, and these two made the whole experience seamless. Thank you, Cody and Donald, for the hard work! I highly recommend this delivery team.

Donald and Cody were great! Fast and set it up perfectly! They had to come to the 3rd floor and did great!

Over the past couple weeks Luna has helped me very graciously (and patiently I might add) with our decision on what furniture we needed.

Took a while to arrive but delivery was amazing

Very disappointed in the service I have received from Ashley. I bought a set of recliners for my in-laws about a year ago. I purchased the furniture warranty, too. I was told it would cover anything that happened to the chairs. Well, something did happen. My father-in-law got sick and died in that chair. After taking care of his estate and moving my mother-in-law, I tried to get the chair cleaned. When the cleaner arrived, he said they couldn't clean it because he was just set up for a spot cleaning. The manager at the cleaning company said they would not honor the warranty because the staining was over 5 days old before it was reported and there was cumulative staining. None of these requirements were mentioned when I purchased the warranty. I asked Ashley to refund the money I paid for the warranty since it was useless. Ashley said they wouldn't refund my money because I declined the cleaning service. The cleaning service denied me! Ashley told me to take it up with the cleaning service. Update: I called Dan Schmidt using the number he posted back on 12 Feb. Someone answered and took a message and my information. Haven’t heard back. Been almost a month.

Great experience!! Luna was great, she was professional, personable and very thorough! Donald was awesome too and even came back and fixed something for us. We highly recommend Ashley Cheyenne, a job well done!!

Very quick and easy delivery and purchase.

I recently moved from Southern California to Northern Colorado. I have been working with a representative from Ashley, named Anna, out of the Cheyenne, Wyoming store. She has been absolutely amazing with all steps: from locating, ordering, communicating delivery dates, and just wishing me good wishes in my new home. The products I have received so far are of top quality, and definitely competitively priced! I did most of my ordering from Southern California, prior to my move. This Cheyenne store and all those involved in my order are to be commended for caring about what I have ordered and making sure that it is delivered safely. Thank you to all of you and Ashley in Cheyenne! As a follow-up 3/30: Anna, sales associate at the Cheyenne, WY store has been incredible in providing communication and service for 3 months now. Several items were on backorder, but she has taken all steps to ensure that I receive the product in excellent condition.. I would also like to thank Donald and Anthony, the delivery guys, who set up my furniture; and, for their care, precision and respect for what I’ve purchased. Each time they have made a delivery, they have been on time and very proficient in assembling the furniture. All in all, this particular store receives 6 out of 5 stars. Thank you all for providing quality products and superior customer service!

Donald and Detrick Did a great job with the delivery!

Donald and Derrick did great

Derrick and Cody did an awesome job. They set everything up brought it in took the old stuff out in a very timely manner. Great guys to work with.

Detrick and Cody

Derick and Cody did amazing with the delivery today. Thanks guys

Donald and Kenny we very helpful loading and helping inspecting my new furniture.

Donald and Detrick were great!

Donald and Detrick were great. Friendly and professional. Will definitely do business with them again. Thank you

Donald and Detrick are very good what they do .

Donald and detrick were super professional timely and awesome to work With thank you so much

Donald and Detrick were very kind and helpful with the delivery! I absolutely love the new couch!

Donald and Detrick were amazing! Super thorough and kind!

Donald and Detrick were great. They took great care in delivering our couch today. Highly recommended.

Great experience in Cheyenne Wyo. From Anna on the floor to Derick ( great guy) in Loading. Highly recommend!

Absolutely wonderful experience! Ariana was so kind, knowledgeable and made buying our new furniture so easy for us. Detrick loaded our new furniture and was also so helpful!

Derrick was very helpful. I only had a small order and he loaded it for me, was very friendly and had a super positive attitude. Best pickup experience! Thank you Detrick and Ashley Furniture

Me and my wife went and Luna helped us and did a excellent job, she does really good job, and definitely recommend people to shop here.

I had Detrick and Cody. They were very polite and delivered my items quick without any damage. 10/10 recommend.

Donald and Cody are quick, respectful and courteous. Loved the tracking service.

Luna helped us pick out the perfect pieces for our home! She was kind and understanding during the whole buying process.

Luna was a huge help with getting me set up with the white glove delivery service and kept me updated throughout the process. Definitely recommend her services.

Donald and Detric

The service I received from Anna at the Cheyenne store was above and beyond my expectations. I was struggling with an order I placed online and she was very pleasant and timely and making the corrections I asked for. I will definitely be doing more business with the Ashley Cheyenne store.

Donald and Detrick were amazing and did an amazing job!

Quick and fast setup of furniture. Donald and Detrick did a great job.

Donald and Detrick were great—super friendly, quick, and careful with the couch. They showed up on time, made everything easy, and the delivery went smoothly. Really appreciate them!

Donald and Detrick did a great job! I had a great experience and would order from Ashley again.

Had my mirror delivered today and is absolutely beautiful, Donal and Detrick were very helpful and careful with the delivery!

Very helpful full and very careful bringing in the couch. And explain the stain spray very professional. We will definitely buy again from them.

The delivery was on time despite a snowstorm going on at the time. I appreciated the delivery updates/ messages giving me the exact location of the delivery drivers in their route. They were professional and courteous. And I love my new sofa!

Great delivery by Detrick and Donald

Guys were awesome! Very professional and quick! Thanks Anthony and Detrick!

Anthony and Detrick

Anthony and Detrick were amazing, super swift and respectful, very aware of my place and the things around!!

Detrick and Anthony are very great delivery drivers. Right on time! Very helpful and friendly.

Excellent customer service. Thank you Anthony and Detrick for delivering my furniture.

Donald and Kenny conducted themselves with professionalism and were respectful, completing the job.

Anthony and Detrick were awesome on all my deliveries!!!

Anna at Ashley was super helpful with suggestions. She was never pushy and very patient while we made our selections. The delivery guys were efficient in putting the furniture together and even went the extra mile when our couch wouldn’t fit the basement doorway. Great helpful people makes a big difference.

Anthony and Detrick Did an excellent job delivering a large couch and several other furniture pieces for us. It was very smooth and they communicated well, to make sure care was taken in moving them in and they were set up just where we wanted them. Thank you guys!

Excellent service! Got our couches in quickly and the delivery team (Cody and Kenny) were fantastic at getting my them placed and set up!

Donald and Detrick did a great job delivering and setting up our kitchen table and loveseat today. Ashley Furniture did a great job with delivery tracking and keeping me updated with a delivery date.

First, the Service: My experience with Ashley in Cheyenne was truly exceptional from the moment we walked in. We worked with Jeremiah in-store, and he was an absolute pleasure to work with. He offered honest, thoughtful feedback when we asked whether certain pieces complemented each other, and his guidance felt genuine rather than sales-driven. Even though we assumed he worked on commission—as is standard in most furniture stores—he never once made us feel pressured or rushed. He struck the perfect balance between giving my husband and me space to talk through our options and being available the moment we needed help. His professionalism and easygoing nature made the entire shopping experience enjoyable. Next, the Quality of the Furniture: We purchased a couch, a small kitchen table, stools, a TV stand, and a coffee table. Every single item arrived in flawless condition. The craftsmanship exceeded our expectations—each piece feels sturdy, well-designed, and built to last, especially considering the price point. One thing worth noting is that the store primarily carries engineered wood. While I originally hoped for solid wood pieces, the items we selected look convincingly natural and are impressively well made. The quality genuinely surprised us in the best way. The Communication: We opted for delivery, and the communication throughout the process was outstanding. The store sent weekly updates on our order status, and we received both texts and emails as things progressed. At one point, we needed to call back to add the couch to our order after measuring at home. The staff handled the change effortlessly. Every interaction—whether by phone, text, email or in person—was met with professionalism, friendliness, and prompt responses. The Delivery: Donald and Detrick handled our delivery, and they were fantastic. They were kind, efficient, and respectful of our home. They took the time to ensure each item was placed correctly and inspected for quality before leaving. Their attention to detail and warm demeanor made the final stage of the process just as positive as the rest. Overall: This was a genuinely great experience from start to finish. If I could give bonus stars, I absolutely would—so here are three extra stars bonus from me. Highly recommend.

Donald and Detrick did a great job with the delivery and resolved an issue with one of the pieces of furniture handled quickly.

Cody and Detrick we very polite and efficient with the delivery of my furniture. They notified me when they were 15 minutes from my home and were in the time window I was quoted. I appreciate their great service! Thank you!

Had a great experience! I can’t believe that they deliver all the way to Parker, Co. Cody and Detrick were very professional when they arrived with our new chairs.

Cody and Detrix did great! Once they got here they were quick and efficient. They were nice and cleaned up well.

Delivery guys did a great job. We had some snow last night and they were very careful of the brand new carpet in the bedroom where furniture was delivered and set up.

Cody and Detrick delivered super quick and were cool dudes, 👍👍

Just received a delivery from Ashley Furniture. Donald and Derrick were amazing! Polite, efficient and very accommodating

We are very pleased with our purchasing experience at Ashley Furniture. We have bought mattresses and furniture and the sales staff has been excellent. Our recent experience involved having to return a piece of furniture for a different one (was a manufacturer issue). Ariana is a superstar. She and Cam were a tremendous help. Detrick and Cole delivered our new chair on schedule and were very careful with it. They were a pleasure - very positive, courteous and professional. I especially like and appreciate Ashley Furniture's AI "Jenny." We were kept informed constantly of the delivery, along with a link to a map that showed where the delivery truck was, where we were in line, etc. Great customer service all around!

Cody and Detrick were timely, friendly, and professional. Thanks again guys!

Donald and Cody were extremely quick and efficient. They were kind and personable. They offered to go above and beyond, making the delivery exceptional. Only recommendation is that Ashley Furniture should provide delivery personnel with shoe covers for while in the home.

Wonderful experience! Kenny and Cody were super friendly and professional! Highly recommend!

Donald and Deitrick did an awesome delivery. Courteous and very proffesional. We will be shopping Ashley Store in the future. Thanks Guy's!!

Cody and Detrick were quick and efficient!! 10/10

They communication was great. The men (Donald and Detrick) were very respectful, knowledgeable, and efficient. They did a very great job!

So pleased with the furniture and the delivery was amazing. They arrived earlier than expected, Cody and Detrick were prompt and helpful with set up and helped with all our needs!

Donald and Kenny were my delivery guys for our couch and they were very nice, fast and professional. They were awesome!!

Sofia went above and beyond for getting me furniture for the house I've just bought and made the overall process smooth and easy. Cody & Detrick did a great job delivering everything. Would absolutely recommend Ashley's for anyone looking to purchase furniture.

Our 1st order was a kitchen table set purchased in the middle of November. We were told of the possible delays but wasn't concerned. They delivered about 4 weeks later. We are very happy with that purchase. Cody and Anthony did a great job moving it into our house. For our second order, Donald and Detrick were friendly and professional. Didn't waste time setting it up. Thank you guys.

Cody and Derick did an awesome job delivering our bedroom furniture. Thank you so much.

Ariana was great to work with at the store and Donald and Derick were very pleasant, professional, and timely for delivery!

Was very happy with the service getting a couch from Ashley Furniture in Cheyenne! Anna was a great help during the selection and purchasing process. Donald and Detrick did a fantastic job with the delivery and set up aspect. Would recommend to anyone!

Donald and Dettrick did a wonderful job and I am so happy with the delivery and the furniture. Thank you sooo much.

It was a nice place a little bit expensive

Derrick and Gavyn were awesome helping us load our furniture! Sophia was amazing in listening to us and helping us find the furniture we were looking for!

Dietrich [spelling] at the Cheyenne location was prompt, professional, and very friendly. Great service.

Delivery guys Cody and Detrick are very thorough and friendly.

Delivery was awesome with Cody & Detrick. Very efficient and careful. Thanks again!

Cody and Donald did a great job delivering our couches! Thank you so much!

Donald and Cody did an amazing job not damaging the furniture or the walls as our delivery was in kind of a tight space. Thank you both for doing such a good job

Cody and Kenny made quick work installing my bed frame

Donald and Detrick did a great job of delivering and set up.

I got my table delivered this past weekend. Donald and Detrick arrived right on time with fast, friendly, and professional service.

Cody and Detrick helped deliver my dresser today! We’re on time and we’re quick!

Delivery team of Detrick and Cody were great, able to carefully navigate some tricky stairs and tight spaces getting the furniture in my space. Company communication overall was good.

Donald and Detrick were quick and efficient with bringing in our couch and loveseat.

Cody and Derrick were right on time and very pleasant. Very appreciative of there friendliness. Thanks!!

Installers did a great job. Donald and Cody were quick and delicate with our item.

Donald and Cody were very professional and helpful. They took great care with my sectional. I highly recommend these gentleman to make deliveries. Thank you guys Tamila

Our experience with Ashley Furniture was excellent from start to finish. We purchased two desks from the corporate website and the delivery was automatically linked to Cheyenne to complete the order. Immediately, they reached out and were able to alter the sales order which saved us over $200. The lead time was less than expected. Scheduling was simple, with many updates and reminders. Donald and Cody just provided white glove delivery. They were quick, careful with the products, and professional. Zero criticisms for the entire process, would highly recommend.

Donald and Detrick were great. They moved our new love seat into our home and set it up for us. They were professional and courteous

Donald and Detrick delivered our new couch which was exactly what we were looking for and they were on time, kind and efficient!

Donald and Detrick were a great delivery team! Quick, efficient, courteous. Definitely worth it to have the couch delivered. Also appreciated the tracking on the truck so we knew when they’d get here.

They were able to deliver sooner than expected, and the delivery was quick and efficient. Donald and Detrick were professional and got the sectional unloaded and assembled inside in less than 15 minutes.

Donald and Detrick did a great job! Very happy with their help!

Wanted to give a huge thanks to Donald and Detrick for the bedframe installation today! Phenomenal job!

Great experience with Ashley Furniture! Especially with the ordering and delivery process. I had to reschedule our delivery due to a death in the family and Anna sent me a very sweet and thoughtful text saying that they were sorry and to reach out if there was anything they could do for us. Also, Donald and Detrick were great and efficient with delivering our new sofa and putting it together for us! Highly recommend. Love the couch too.

Ashley has been amazing. We were out trting to find a Big guy chair. Most places have a weight limit. We were glad to hear that they don't. Anna was helpful and let us wonder and do our thinking with no pressure. We had to wait almost a month for it to show up. Donald and Detrick deluvered it with professionalism and courtesy on time and put the chair where we wanted it. We drove up to Cheyenne from West Denver and they were so helpful. Wil be back when time to buy something else.

Delivery arrived on time, both Donald & Detrick were professional, friendly & efficient. They did a great job

Donald and Detrick were professional and did a great job delivering and assembling our new couch.

Wonderful service!! Donald and Detrick were extremely helpful and friendly. Professional in there work

Extremely happy with my purchase! The couch was exactly what I needed for the space. Donald and Detrick did a fantastic job with the delivery and setup, especially with how crazy the wind was blowing!

Donald and Detrick did a super job very friendly l

Donald and Anthony just delivered our sectional and our table from Ashley Furniture in Cheyenne Wyoming! Arianna was the mgr and she was awesome plus the svc that we got during delivery and setup was positively “white glove”! I’m a huge fan and I’ll be back!

Thank you Donald and Anthony for giving us a great delivery of our sectional and new table! You were both attentive to detail in bringing it in to our home and putting both the table and sectional together. Friendly, professional and helpful! Thanks Ashley for a great experience! Happy 2026!

Beautiful and quality furniture at a great price.Donald and Detrick took care delivering furniture.They took time to show me the features of each piece.

Detrick and Cody were very professional. Thank you

Donald and Detrick Did great

Donald and Detrick were professional and fast.

These guys, Donald and Detrick Was so nice and on time I enjoyed them coming thank you so much and they should get 10 gold stars

I love ashley store they bring furniture to you for a really great price. Detrick and Cody have delivered both my bedroom last time and today my livingroom. They are really helpful and know what they are doing. I couldn't do what they do I appreciate you both. Have a great and happy holidays!!

Sofia was confident and friendly. She was attentive and checked in with us frequently as we were looking at furniture. Once we had selected our living room set, she quickly produced the sales invoice and answered all of our questions. She made our purchase a pleasant experience.

Love this place and their quality service. Very professional and helpful!! 10/10

Jacob and Detrick were the friendliest delivery drivers ever! They were courteous and prompt and helped put the felt pads on the chairs and table before leaving.

Jacob and Detrick were super helpful!

Very timely and helpful!

Big shout out to Detrick and Anthony for their speedy, friendly and customer oriented delivery. Detrick has delivered to us multiple times and is always personable. I give the delivery team a 5 star.

It was okay, I guess. The salesman was nice. They really didn't have what I wanted.

The delivery drivers (Donald and Detrick) were courteous and fast!

Donald and Detrick were very professional. They delivered during their estimated time frame, even though the weather wasn’t the best. They put together the couch quickly and took all the trash with them.

Ashley got my bed within a couple weeks. The delivery went smoothly, Donald and Detrick got the new one set up and hauled the old one off.

Donald and Detrick were very accommodating. My master bedroom and bathroom are under construction. Thank you

The work crew were awesome! Nice and professional! Donald and Detrick were efficient and made the new furniture arrival as painless as possible.

Very polite delivery men. Very professional. Couch was unharmed being delivered by Donald & Detrick Excellent service

Detrick was super helpful and nice when helping me load new recliners!

donald & cody were amazing at delivery!

Chairs are comfortable, beautiful and well-made. Donald and Cody were timely, professional and good natured. Thanks again for another successful purchase from Ashley!

Donald and Cody were Awesome

Donald and Cody delivered my new dining room set this morning and were both fantastic. They were both very polite and personable. They were quick while still making sure to take care of the new furniture and my house. 10/10 service!

Delivery by Donald and Jacob was great. They were friendly, fast, and courteous.

Donald and Jacob where courteous, fast and efficient

Donald and Cody delivered our dining set. They set up the furniture and were on their way quickly! It looks great in the kitchen!

Donald and Cody did an awesome job..they were careful with the furnitre

Donald and Detrick from Ashley’s Furniture were amazing!! Very friendly, very organized and set up my furniture very rapidly. Definitely would recommend.

Donald and Detrick did an amazing job delivering and assembling my daughter’s bed.

Kenny and Derrick went above and beyond with delivering my furniture set. They were professional and even helped to move the old furniture for me. I highly recommend Ashley Furniture services.

Detrick and Cody were prompt and very professional. They were very friendly, I would recommend Ashley Store to anyone.

Detrick and Cody were prompt, personable, and professional. Would definitely recommend the service provided by Ashley Furniture.

Detrick and his coworker did great,they were mindful and efficiant on arrival and getting things inside during a snowstorm!

Cody and Detrick did a terrific job with the white glove delivery. Would pay for ther service again!

Fantastic experience from assistance thru sales process to exceptional white glove delivery experience. I’m not local so Anna was tremendous help while browsing online all the way thru coordinating delivery. Anthony and Donald were professional and sensitive to not causing damage to walls etc while bringing furniture in. I haven’t experienced this Level of CS in a long time.

Donald and Cody were great! Very friendly and professional. Very careful bringing furniture in.

Delivery was right on time, and Detrick and Anthony were great! They were fast, efficient, and genuinely seemed to enjoy what they were doing. Both were nice young men, and I couldn’t be happier with the experience. I’m also delighted with the table and chairs. They look even better in the kitchen/dining room than we had hoped.

Detrick & Anthony were both amazing. Couldn't have asked for a a better delivery team!

excellent service both of the gentlemen were very nice and knowledgeable about the process.

Donald and Derrick did great with delivery. Very quick and efficient. The only thing is that it was snowing and there was no footwear precaution for our new rug. Thankfully, it was just wet and not dirt.

Kenny and Anthony (delivery) were great and Elle Mai (sales) was outstanding. Thank you for a great experience.

Anthony and Kenny did a great job with the moving and assembling of my furniture

Anthony and Kenny got our living room set up quickly and efficiently!

Quick, polite and helpful in getting what I needed picked and delivered.

Donald and Cody were super fast and very professional. And the chairs are very comfy! Worth the wait!

This has been one of the worst retail experiences I have ever had, and the dishonesty at the Ashley Store in Cheyenne needs to be exposed. We spent about seven thousand dollars and were promised a two-week delivery. That was the only reason we agreed to purchase. The second they got our money, everything changed. Suddenly no one could give us any date at all. We were told, “maybe three weeks,” “possibly four,” “sometimes six,” and “we really don’t know.” If they had said that upfront, we never would have bought anything. Then the merchandise started arriving. The floor-model electric bases: • One arrived ripped • One arrived not working • Two barstools arrived missing parts This is after being told they had been inspected. The sheets situation was flat-out bait and switch. We were promised 1000-thread-count Egyptian cotton sheets. What they actually delivered was one real Egyptian cotton set and two cheap microfiber sets you can buy on Amazon for twenty bucks. I posted pictures. It is insulting that they tried to pass these off as the same thing. The sales process was just as bad. It took six hours of back-and-forth because everything had to be run through a manager who kept feeding the salesperson false information. It felt like a used car dealership, not a furniture store. Meanwhile, Living Spaces in Colorado put Ashley to shame. • No commission pressure • Every salesperson has a tablet and can handle everything instantly • Exact delivery dates • $500 gift card if they miss the window • No selling items that are out of stock • Took one hour, not six • Kids area, drinks, and actual customer service $2 wine and beer • And they are honest about everything And the biggest difference: Living Spaces actually pays their employees a living wage, instead of incentivizing them to say anything they need to in order to close a sale. I prefer buying local, but Ashley in Cheyenne made that impossible. The dishonesty, the bait and switch, the damaged items, and the refusal to give straight answers left us with a brand new house and no furniture for Christmas. We cancelled almost the entire order and finished everything with Living Spaces because at least they operate with integrity. Ashley corporate needs to take a hard look at this location. This store is the definition of misleading sales tactics and terrible customer experience.

Donald and Cody did a great delivery

Jasmine in-store was very helpful and kind. She worked very hard to make sure that we got the items and look that best met our needs. Donald and Detrick in the field, did the drop off and install. Those guys work hard! It was a challenging basement drop with some tricky staircase turns. But it all worked out! Thank you all for your help and great service!

Outstanding service! Donald and Cody were so courteous and professional.

We had a great experience with Kenny and Cody during the delivery of our couch. They were carful and put packing blankets down and made sure we were happy with the location of the couch.

Kenny and Cody were really great with the delivery! They were fast , respectful and took care with the assembly!

We had the pleasure of meeting Donald and Cody when they delivered our couches into our brand new home. They were extremely professional and helpful. Making sure we were happy with how the furniture looked and was set up. Very happy with Ashley furniture and the two kind gentlemen who delivered our pieces.

Donald and Detrick were awesome! They had our oversized couch and loveseat in very fast and efficient. They had to adjust the placement a couple times because I couldn’t make up my mind and they were so patient!

Donald and Detrick maneuvered the couch into place. They were friendly and fast!

Donald and Detrick were quick, friendly and efficient. No issues and love our new furniture.

Cody and Kenny were great representatives of your store. Very courteous and professional young men!

Excellent experience from start to finish in purchasing my new dining set. I was always kept in the loop with the texting service. Kenny and Cody did a great job on delivery day. Prompt and quickly finished setting up the table. They were very professional and courteous. Thank you!

Kenny and Cody did a fantastic job with delivery of our couch! On time, efficient, polite, and they were careful not to scratch the walls heading down a narrow staircase to the delivery location.

Very friendly and is a great guy.

Delivery was quick and pain all thanks to Donald and Cody.

Luna and Megan were so helpful with helping me place my order. Cody and Detrick delivered my furniture and were both very helpful!

Donald and Cody did a great job! They were very professional, courteous, and contentious. Donald was also very helpful and removed the backs on my old recliners for me before leaving. So much appreciated!!

Thank you Donald and Cody! Super quick and friendly service!

Excellent service from Donald and Cody, fast and friendly.

Donald and Cody arrived right on the estimated delivery time. They were both very professional and personable. They went right to task and made sure everything was set up just as I wanted it. I am extremely happy with this delivery experience.

Donald and Cody were prompt and professional!

Friendly, kind, professional. Donald and Cody

Cody and Donald provided excellent service. They both assembled my bedroom set quickly and delicately. No damage on any of the pieces. They unloaded and assembled in less than an hour. They also moved pieces around where I wanted it to be… I’m very particular with furniture being centered and in certain places. Thank you both.

We had such great experience with Ashley furniture delivery experts Donald and Cody. They were extremely professional and careful in our brand new home setting up the furniture exactly how we asked it to be and made sure there was no mess and that we were happy! Outstanding customer service and care.

Anthony and Derrick did great with the delivery. Making sure to be careful of our home and making sure the couch was in good order. They helped resolve a manufacture defect.

My salesperson Luna went above and beyond helping me get mt great sectional! Even when I became anxious about my delivery Luna and everyone I spoke with was very helpful, kind and professional. I have no problem giving everyone 5 stars. When my sectional was delivered, I received the same amazing service from Anthony and Kenny. I definitely was given the white glove service. These two did everything I expected while be professional and friendly. More than deserving of a 5 star rating! I thank all of you for making this a great experience.

Anthony and Kenny were great! Super efficient and pleasant. So happy with the couch!

Kenny and Anthony were prompt on our delivery and made sure things were set up nicely.

My loveseat arived sooner than expected and the delivery was awesome! Big thanks to Kenny and Anthony for a perfect delivery service.

Kenny and Anthony are extremely professional. They are very helpful guys!

They are very friendly and helped me get a bed for my grandson and Anthony was very helpful putting it in my car

I had a great experience with Donald and Detrick delivering and setting up my bedroom furniture. They were very nice, incredibly efficient and thorough with the furniture setup. There is a reason I drive to Cheyenne to buy my furniture, Ashley Furniture has great people who work there and also sells beautiful, solid furniture. Shout out to Ariana and Luna as well for making this delivery happen timely! Thanks!!

As my purchasing experience with Ashley outlet has been terrible, this review is strictly for the delivery drivers of my Ashley furniture. Donald and Detrick were great. My furniture was pre-checked and delivered early. These gentlemen were professional and friendly creating a great delivery experience. 10/10 experience with the delivery drivers, Donald and Detrick but 1/10 experience for purchasing big orders from this store.

Donald and Detrick were awesome. Got my couch set up and did it quickly and efficiently.

Great communication and overall experience from placing the order with Jasmin to the delivery with Donald and Detrick! Everyone was great and professional!

Awesome service! Very professional. Thanks, Kenny and Anthony! 👍

Donald and Detrich were great with their delivery- on time, friendly, and everything delivered with care. The new sectional and ottoman look great.

Fantastic service. Donald and Detrick were great. Delivered quickly, moved some things off of the wall to prevent damage, and put everything together

Donald and Cody and Donald and Derick were wonderderful when they delivered and setup My new Dining room! Ashley Cheyenne has wonderful service and it was a pleasure doing business with them online and phone!

Donald and Detrick did a great job! Fast, efficient and friendly 🙂

Donald and Detrick were very professional, efficient, and friendly. We appreciate their hard work.

Donald and Derrick were very careful with delivery. The dresser was much bigger and heavier than I thought it was, and had to be manoeuvred through a narrow hallway and door, but they managed it without a problem.

Kenny and Detrick were great.

Kenny and Detrick were very polite, efficient and respectful while delivering our furniture.

Very kind, friendly service! One of the guys who helped put my mattress in my car, Jacob was awesome and super polite :) thank you!

Kenny and Detrick delivered my dining room tables and chairs today, they were fast efficient and great to have conversations with.

Kenny and Detrick were very conscientious and professional. Highly recommend them for our next delivery

Donald and Kenny did great job today . They delivered my bedroom set and assembled every parts nicely and within very short time .

Thank you Jacob for your excellent help!

Needed a couch and the one I was looking at was 4-5 weeks out. Anna was on the spot to find similar couches and helped me find a perfect one. Anthony in receiving was super kind and helpful in loading the coach. This store is top notch!

Donald and Kenny Came on time and delivered the furniture with exceptional accuracy. They were both pleasant and kind. They took care with the existing house And furniture and I would recommend them to anyone.

Don and Kenny did a great job. Very professional and courteous

The delivery of my furniture was very efficient. Detrick and Don were very friendly and respectful.

Donald and Detrick were fast and very courteous. I just had a baby and was thankful that I didn’t have to lift a finger! 100% recommend

Don and Derrick did a great job with our Ashley furniture delivery

Donald and Derrick did a great job with my delivery! Prompt and careful!

Kenny and Cody Very friendly and efficient and and tremendously helpful. Thankyou so much guys you are amazing

Detrick and Donald were great. Both were very friendly and professional. They got everything set up quickly and correctly. I enjoyed hanging out with them!

Didn’t take more than 30 minutes, protect the wooden flooring and doorframes. Moved it in by themselves while avoiding ceiling lights. Repositioned it when asked.

Great furniture at what I believe to be a good price. Cody and Detrick especially were fantastic. I was at work and couldn’t make it on time but they waited when I asked and were great help.

Professional and fast. Very friendly

Very quick and friendly!

Cody and Detrick are incredible! They went above and beyond for us!! This was by far the best delivery experience I’ve ever had with Ashley. Both are super friendly and professional making sure we were completely happy with everything before they left. They even made a second trip to our place after finding out the sheets were at the store and not delivered to our address. They were happy to come back to make sure we could get the new bed made for our little one. Recommend these two 100/10!!!

Cody and Detrick were kind and efficient, thank you!

Cody and Detrick were courteous, polite and efficient. Thank you

Cody and Detrick were very efficient and professional when they dropped off our table i think it took them a total of 10 minutes while figuring out how to fit it in our home and still making a personable connection!

Donald and Kenny did a great job delivering and setting up furniture. They were right on time and very courteous.

Kenny and Detrick were professional and quick with the furniture delivery. They made sure all pieces of furniture were where I wanted them.

Kenny and Detrick were great! They had my couch set up quick and were very helpful.

Detrick and Kenny did an amazing job delivering my furniture on base! They were professional, courteous, and made the whole process super easy.

Donald and Kenny handled our delivery today with flying colors - bed frame, dining room set, and sofa and loveseat. Thank you!

Donald and Kenny were great!

Donald and Cody were awesome, very professional and courteous. Very time efficient.

Donald and Cody delivered our brand new sofas and we're extremely professional and courteous. These guys deserve a 5 star rating. Thanks Donald and Cody!!

Love my furniture!

This review is a little delayed, but I just had to share our experience with Ashley Furniture in Cheyenne. From start to finish, the service was absolutely exceptional. The store manager, Ariana, went above and beyond to help my parents as they were downsizing. She was incredibly knowledgeable, professional, and attentive — taking the time to understand their needs, answer every question, and make the process smooth and stress-free. Downsizing and starting over is stressful enough as it is, but Ariana took the time to comfort my parents and even made the laugh (which has been an impossible task for months). She made us feel so welcomed and so comfortable every step of the way. In the 38 years I’ve lived in Cheyenne, we have never experienced this level of genuine care and customer service anywhere here. Ariana and her team truly set the standard. Highly recommend visiting Ashley Cheyenne. You will be in the best hands possible!

Luna was the best at helping us pick out our couches! Picked the perfect size and color. 10/10 very comfortable, thank you!!

Good place

We really needed to buy a new mattress for me teenager with back issues. We casually went in and met with Sofia. She's so knowledgeable about every mattress we tried and was so kind and helpful! Even my teenager liked her! Sofia encouraged us to go home and sleep on it (lol) before making a decision. She even went above and beyond to find the research about her back issues and what is the best mattress. She came in on her day off to make sure that we got everything we needed. Wonderful experience from the knowledgeable Sofia to the business office.

Sofia is amazing! Ashley just canceled my order that we made online so I called their store directly and after a few quick phone calls and text messages, we had our order back online. And they use Podium, which makes life so easy! Sofia earned a customer for life today. I’m emailing her everything I need and she’s going to help me figure out how to fill this house! Thank you to Sofia and team!

Great selection at this store! Jasmin was a huge help when deciding what furniture we bought! She was very thorough and made sure we were taken care of while in the store. Would shop there again and request Jasmin!

I have to say Thank you!! To the young lady that helped us at Ashley furniture store in Cheyenne. Her name is Anna and if you want someone that is knowledgeable about what they have and how to help you find exactly what you are looking for. She is the one to ask for. She made it worth our drive from Casper. We got exactly what we were looking for. You do a great job Anna! Thanks for making our visit such a pleasant experience. 😊

Great experience. Jasmine was very helpful!

I will never shop here again I ordered a mattress and bed frame from them 3 weeks ago going on 4 and there wearhouse still has not shipped it. I would recommend going to another store

Jasmin was super helpful, finding me exactly what I was looking for. Will definitely shop with Ashley again.

They will take care of you for any furniture needs you have and they will take amazing care of you at the same time.

I have had the worst experience with Ashley. My bedroom set took 7 months to arrive. After multiple un returned phone calls I fully received it all. I decided the bed frame was too tall for my mattress so k co tasted the store for a return. Again I was promised a call back and have not received one. Now they’re saying it can’t be returned even though I called them before the 7 days period for returning items. I will not shop Ashley again.

Luna was tremendous help for us as we are out of state did everything over the phone to help us out, extremely patient. The rest of the staff was wonderful as well

A pleasant experience for me! Your help in finding just right recliner for my needs was much appreciated, we will continue to shop with you and your excellent staff.

My wife and I were looking for a new bedroom set. We walked in the door and was met by a young lady that handed us a flyer describing their current sales. We started to looked and was then trailed throughout the entire store by a pressuring salesman. He wouldn't leave us alone. We couldn't even talk to one and other with his constant eaves dropping to see what we were thinking. Neither of us felt at all comfortable. Well we walked through as fast as we could, went down the road to a competitor and bought from them. My advise, leave people alone. If they have questions, they will ask. You ran off a high end purchase.

Bought a nice dinette set at a bargain price at Ashley in Cheyenne. Excellent customer service from Associate Jeremiah, will be back to shop for other pieces.

My husband and I ordered a couch from Ashley. It took over an hour for them to do the paperwork for us to purchase the couch ( we did not use financing). Then we were told that it would take 2-3 weeks to get the couch but probably sooner than that. It has been over 3 weeks so I gave the store a call. I was then told it would take 3-4 weeks so there is nothing they can do. I asked to speak to a manager and was told they will call but I have received no communication. It does not seem like this company cares about anyone’s time- or honestly whether or not they get their furniture. Still have no couch and I am now wondering if I will get one or if I just paid for Ashley Furniture to waste my time.

Donald and Kenny were super fast and friendly! They did an awesome job delivering our new mattress! They also noticed we had more Ashley Furniture. I will always choose Ashley! From sales to delivery you will NOT regret it.

Nicole was amazing! She was so patient and helpful and really took the time to make sure I found exactly what I was looking for!

Nice place with friendly employees

I have tried to purchase furniture online and it has been a complete nightmare. I have emails stating one delivery date, I have texts messages saying the delivery date in the email is wrong. I trying speaking with customer service who was rude. I asked to speak to a supervisor and was told NO! I’ve been waiting now weeks. They have messed up my finances taking money…putting it back to later try and take the money again. If the policy is only to charge when the items are delivered but you can’t confirm a delivery date what is the point? As a military member I’m completely disgusted with the customer service of this company. I don’t recommend ordering from them.

I would like to take the time to thank Jasmine, who works at Ashley furniture. She was extremely professional and very, very, very helpful! I am extremely picky and she did not show one time that she was bothered, irritated, impatient, or any negative feeling at all. I’m grateful to have met her, my husband and I. I haven’t seen this kind of customer service in years. Thank you Jasmine for giving me and my husband superb customer service! I will be recommending this location and I will tell them to ask for you Jasmine.

Jasmin was helpful and professional. She gave us time to make our decision, got us all the details before we left the store to think on our decision, and worked it out to price match a competitor. Overall a great experience. Thank you, Jasmin.

Nicole with Ashley Cheyenne took a problem situation with my online order and provided great customer service and a solution! Thank you so much!

Cam helped me out with my furniture shopping He was very easy going not pushy great ideas Overall I was very impressed by his abilities to help me out He went above and beyond to help me out

Went to the Cheyenne, WY outlet to purchase bedroom and living room furniture. Found what I wanted right away. Nicole Hill handled the purchase order with no problems. I would recommend this location if you are looking for Ashley furniture.

Nicole helped us find the perfect coffee table that fit all of our needs. She was super honest, patient, and kind. My wife and I would highly recommend doing business with her.

The service was great! They were awesome!!!

Sofia in Cheyenne is the best! I appreciate her honesty and passion for helping others!

mr customer service person was wonderful. however the manager was rude and inappropriate with her. she demanded her in front of me and I found that offensive.

Jasmin @Ashley Cheyenne Wyoming Store was such a pleasure to work with. Very professional, knowledgeable, thorough, and fast. Looking forward to getting our beautiful chair. Thank you Jasmin and Harley. Debbie and Larry.

If I could give zero stars, I would. I ordered a bedroom set July 12th for a house I was closing on at the end of July. All the furniture said it would be delivered in 2-3 weeks. I even paid extra for the white glove delivery. 3 weeks came and went so I called the store. They told me they were at the mercy of the manufacturer and that they only get a two day notice when it ships. Cool. I waited a little longer and still nothing. I saw I got charged so I figured it would be shipping soon. Wrong. The next day it showed my money was refunded and I got a new estimated delivery for the END of AUGUST. I called them back and called the online customer service and they keep saying that they have to wait for the manufacturer and there’s no way to contact them. How on Earth do you sell furniture from a place that you can’t get a hold of?!?! I find that very hard to believe. Also, how can you advertise 2-3 week shipping and then change it to 7-8 weeks (if it even comes then)?! No offer of a discount or anything for having to live out of suitcases in my brand new house because I have no dressers to put clothes in. It’s honestly embarrassing when I have people over to show them the house. I will never ever do business with Ashley’s again and I suggest they actually sell furniture from places they are able to contact. Do not recommend!!

I had an outstanding experience at Ashley Furniture! From the moment we walked in, Jeremiah was absolutely awesome. He took the time to show us their wide range of products, highlighting a great selection of high-quality furniture—many at fantastic discount prices. His knowledge and enthusiasm really made the shopping process enjoyable. He helped to narrow down to the furniture we needed with his knowledge of the products. When it came time to find the perfect recliner for my mother, Ariana stepped in and was incredible. She was fast, friendly, and efficient, going above and beyond to make sure we got exactly what we needed. Her professionalism and helpful attitude made the whole process smooth and stress-free. Between Jeremiah’s top-notch service and Ariana’s exceptional care, Ashley Furniture exceeded all expectations. I couldn’t recommend them more highly!

Jasmin was very helpful and able to answer all my questions. She made purchase very easy

Great deals, sales people were willing to work with me

Our salesperson Jasmin was super nice and friendly during our shopping trip! She was patient with any questions we had, and really sold us on the couch we purchased! I love how easy and smooth the process was, and will be coming back with any future purchases!

Working with Jasmine at Ashley HomeStore was a truly fantastic experience! She took the time to make thoughtful recommendations, clearly explained the entire process, and offered helpful accommodations to meet my needs. Her attention to detail and friendly professionalism ensured a smooth, speedy purchase from start to finish. Exceptional customer service—I couldn’t be happier!

Not bad prices for new furniture

Jasmin was absolutely the best!! She knew her inventory and helped us pick out the best loveseat and dressers that we needed and wanted. Her personality and professionalism was definitely 10+ stars. We will recommend Ashley Furniture Store and Jasmin in Cheyenne to all our friends 🥰🥰🥰

My experience was so great. So many beautiful choices. Finding the perfect items was so difficult but thanks to Our sales rep Miaja she was amazing she was so friendly kind and patient with me. I was so undecided between couches & she was so helpful and informative witch helped with my decision. Im so happy with my purchases I cant wait to get my items delivered. THANK YOU MIAJA !

Our sales representative, Luna was absolutely stellar in every single way imaginable. She was precise and patient in her informative discussions with my wife and myself, confirming the furniture that was soon to be purchased was in our best interest. Also as a military couple she worked out all delivery logistics, timing and the security of holding our items if we were not ready for them upon the arrival into our home. She laid out every single detail and hypothetical so that the stress on our end was non existent. Professionals such as Luna need to be recognized and I can assure that they gained 2 lifetime customers on her performance alone. Great work Luna!

My husband and I have been looking around for a couch and we thought we would try this place out and thought that the outlet would have more affordable prices. Boy we were wrong! $1700 for just a loveseat couch. Cam was the guy that greeted us. We felt uncomfortable as he was watching us like a hawk! He was following us around and not giving us space. They are way overpriced compared to prices in Colorado.

Lots of helpful sales people, Jasmin helped us pick out a nice recliner for the nursery and we got a good deal. Also bought our sectional couch here. The free delivery for Cheyenne is handy. Would recommend!

Great service in the store! Sales staff was amazing. Maija is lovely and very helpful!

Maija is amazing knowledgeable, helpful! Thank you so much! I’m so excited for our new bedroom furniture! We drove to Cheyenne to see the quality of the furniture and were so happy we did!

Our shopping experience with Juliet was 5 star, she found us the exact furniture we needed and at an exceptional price. The 4 star is for the hot, humid environment. We did not want to stay much longer in the building with the heat. Hopefully the AC will be replaced soon. We would like to come back to purchase additional furniture.

Preparing to move from out of state and I need a bed delivered at the time of my arrival to the new address. One call to Maija and she was able to match the style of mattress I like, help me pick a style of bed using the company website, and arrange to have it delivered for me as I move in. Mostly done through texts and 2 phone calls, all while she was working the store on a busy holiday weekend. I was just calling to gather info, but now I can completely check this task off my list. That’s how you mix old fashioned service with new technology. Well done Maija!

I worked with Maija at the Ashley store and she was INCREDIBLE!!! The first time I went in the store to start looking for new living room furniture, I was feeling a little overwhelmed. I had an idea of what I wanted but Maija helped me really pin it down. I took my time with my decision and she was super patient and even generated images of the furniture in my space so I could get an idea of how it would fit. This was the BEST furniture purchasing experience I have ever had!!! Thank you, Maija, for taking such good care of me and ensuring I’m going to be happy with my purchase. You are amazing!

Staff is friendly

We had a wonderful experience with the staff buying our dining table and chairs at Ashley’s in Cheyenne. Our table is on backorder so I am unable to report on quality and delivery for now.

Great experience with the staff, Maija is really helpful when it comes to picking out furniture. Definitely would come here to get more pieces!

Would leave a zero star reviews if possible!!!! Ordered an outdoor furniture set on mothers day and was told it would be delivered in 2 weeks........ called on June 10 and was told they had no idea on when it would be available..... Called AFW in Colorado today and got the same sectional for WAY cheaper and it will be delivered on Sunday. I will NEVER do business with Ashley's again and I will let this issue be known to every person that I know.

Megan from the business office at the Cheyenne, WY Ashley Store and Outlet is simply awesome. She went above and beyond to make sure my order was on track. She was professional and kind. She followed through with everything she promised to help me understand the process of delivery after an online order. Her communication skills are exemplary. What a refreshing feeling to know great customer representatives are still existing. To the Ashley business executives thank you for providing great customer service through hiring great representation such as Megan.

Thank you Maija for the excellent service!

Very nice interior and very friendly/cool sales associates! I got a beautiful bedroom set and some pillows! They allow financing if you want to get something nice and treat yourself. Juliet Bussell was great and helped me pick what was perfect for me!

Hounded by multiple sales people that wouldn’t even let us look at anything. Prices jacked up compared to their online prices by hundreds of dollars. Lackluster selection. Disappointed to see what Ashley has become.

I went to Ashley‘s looking for a loveseat. The length I needed in the color I needed. I found one I liked took photos and thought about it for about a week and then came back and purchased the Loveseat. Sofia was the sales person I worked with and she was very delightful and very helpful when I wanted to replacing the pillows that came with the loveseat versus the one I wanted that came with the sofa but not loveseat. I looked at a few chairs, but the chair that I wanted did not come in a color that I could use. Sofia Also contacted me during the week to see if there was anything else you could do to help me. I look forward to receiving my love seat and enjoy sitting on it.

I came in for a new sofa. Juliet was super informative and nice-but not overbearing. All of the staff was very friendly. Their furniture selection is massive and attractive. Would recommend buying furniture here.

I received great salesman service from Daniel. I'm very pleased with my purchase.

Daniel was amazing he helped me out a ton with my budget. Highly recommend shopping here!

I am revising my initial two-star review of Ashley Furniture Warehouse to a four-star rating in light of recent developments. After posting my original review, I was contacted by the manager, who extended a sincere and repeated apology for the experience I had. She and her team took full accountability for the situation and provided a partial refund as a gesture of goodwill. More importantly, she expressed a genuine commitment—both personally and on behalf of her team—to learning from this experience and ensuring that similar issues do not occur in the future. It is important to remember that businesses are operated by people, and mistakes are inevitable. What truly sets an organization apart is how it responds when things go wrong. In this case, Ashley Furniture Warehouse demonstrated integrity, professionalism, and a willingness to improve, and I deeply appreciate that. My brother and I were excited to visit Ashley Furniture Warehouse, and we quickly found the couch we wanted. After finalizing the purchase with a professional sales associate, we were informed that the couch would arrive at the warehouse within 1 to 3 weeks, followed by delivery within 1 to 3 business days. After waiting the full 3 weeks, we received confirmation that the couch had arrived at the warehouse. However, when we contacted the store, we were informed by a front desk representative, Ashley, that the delivery would be delayed an additional two weeks. We were told that the sales staff was not well-versed in the delivery process and had provided inaccurate information. While this was disappointing, I understood and scheduled the delivery for two weeks later. On the scheduled delivery day, we received a call from the delivery driver informing us that half of the couch was damaged and unusable. I asked why we had not been informed of the issue sooner, and the driver explained that the salesperson had been responsible for notifying us but had forgotten due to being overwhelmed with other tasks. Frustrated by the lack of communication and professionalism—especially after spending over a thousand dollars—I went to the store to request a full refund. At the store, I was met by a front desk representative named Ashley, who appeared irritated by my request. She stated, “I don’t see why you came in. We can do refunds online and you're wasting time.” I then asked to speak with a manager. The manager, to their credit, was calm and professional. They showed me the undamaged portion of the couch and explained that I could keep and use it while a replacement for the damaged half was ordered. I agreed, and the partial couch was delivered that same day, with an estimated wait time of three weeks for the remaining section. Four weeks later, I contacted the store again to inquire about the status of the remaining half. I was told it was a high-demand item and that there was no clear timeframe for its arrival. Ultimately, it took nearly three months from the date of purchase for us to receive the complete couch. While I understand that certain delays can be outside the control of staff, the overall lack of communication, repeated misinformation, and poor customer service were unacceptable. A process that was initially promised to take no more than three weeks extended to nearly three months. Based on this experience, I cannot recommend Ashley Furniture Warehouse to customers seeking timely, efficient, and professional service.

The sales associate Daniel was very helpful with helping me order a sectional for my new apartment.

We walked into the store today fri, May 16th and about 5 employees walked past us & not even a hello, not one person acknowledged us. We walked around entire store then left. Sad! Guess we will look elsewhere. Someone told us from a nearby business that the owner was out of town I said well that is no excuse

Allison was fantastic, she was attentive and very informative, I would definitely recommend anyone planning on purchasing furniture to speak with her.

Daniel was great to work with!

Highly recommend Ashley furniture store. Daniel was a great sales associate to work with, highly recommend him for your next purchase.

Our service person was very nice made us feel welcomed

We had maija help us with our purchase and could not ask for better . Everyone was pleasent and would tell everyone to go there.

A wonderful experience! The staff were all smiling and the help from Allison was exceptional! I will definitely be going back again. Thank you Ashley!

While our in store experience was wonderful with Allison as she helped us find the perfect couch, unfortunately we have not been able to enjoy our couch yet. While placing our order the sales staff stated that the couch would be delivered to the store within 2-4 weeks and will then be delivered that next Wednesday as we live in Nebraska. I call them around the 4 week mark and they stated that they did not know when the couch will be there as they don’t receive noticed until 2 days prior. Flash forward to a week ago I called again to check on the status of our order they stated the couch came on the truck 2 days prior is in the logistic department where they will call me at the end of the week with delivery time and date. Week rolls around and no contact from them. I then call the store today where I receive noticed until that my couch just came in on today’s truck and will not be delivered until next Wednesday. But they had told me a week and a half a go that it was in and ready for delivery. I will now be receiving my couch at almost 8 weeks from ordering. Almost double the time they originally told me. Very disappointed in the timeline of my order and would have appreciated a better time frame for delivery. Will update when I receive my couch .

Had THE BEST purchase experience with Daniel Martinez. Can't wait for our furniture to arrive. Thank you Daniel!!

Wonderful experience shopping with Sofia! Thank you for all your help.

I bought a recliner without going into the store, and Daniel Martinez made the experience a pleasure. We did our business over the phone and with Google Docs. Daniel is knowledgable, efficient, friendly, and was great at explaining everything. I would happily do business with Ashley Furniture again, and I would ask for Daniel.

Daniel Martinez was amazing to work with and helped us find our family kitchen table. We love love love it! Thank you Daniel. Now our family will have lots of gatherings and memories!

Maija took the time to listen to what I was looking for and found me the exact match. I couldn’t be happier with my experience. Thank you Maija.

Daniel and the whole team were engaging but not overly! They helped us find exactly what we wanted even when we didn't know it was made! We are so excited for our new furniture to be delivered! And we got a great deal! Thank you!

Maija was very helpful and helped us find the right dining room set at a price we could afford. Great personality and customer service.

Daniel Martinez was amazing!!! He was so helpful and patient. Daniel answered all of my questions and helped make my furniture shopping an easy process. Thanks Daniel!

Customer experience was great! Kali helped me run figures and multiple scenarios for financing and was able to get me the best deals possible me. I will definitely be coming back when the time comes to purchase more furniture

Juliet was a pleasure to work with. Will be back and ask for her again very soon

Daniel was great! He was patient and very helpful. He even went in on his day off to accommodate us. I would highly recommend Ashley in Cheyenne.

Great customer service!

Great experience today! My wife and I went and were helped by an employee named Juliet. She did an absolute amazing job and was very professional. She knew exactly what she was doing and always doubled checked her work to make sure we were settled successfully. Thank you again Juliet my wife and I are very satisfied and thankful for your help today!

Juliet was the best to work with! She was super nice and helpful with our unique situation. She answered all of our questions quickly. We will definitely work with her in the future!!

Maija did a fantastic job, super friendly, and knew exactly what I was looking for.

Maija was exceptional! She took the time to help make sure the furniture fit into my room including providing a 3D view of the furniture in the room! Moreover, patiently worked with us to find the room that style, color and sizes of living room and master bedroom! Finally, facilitated availability and pricing and financing steps! Couldn’t ask for more service that that !

Maija is always so friendly, knowledgeable, and patient. I will continue to do business with her and Ashley Furniture.

Maija was absolutely amazing to work with and super knowledgeable. I highly recommend calling or visiting her in store for any product questions or design help. Thanks for making our experience so great!

Kali, was absolutely wonderful. There was no pushy sales tactics or harassment. Straightforward kindness and professionalism. Absolutely one of the best furniture sales people I’ve ever worked with.

She was awesome helping us get a new bedroom set. I absolutely love it. I was able to complete my order without any issues or problems. Thank you

Sophia was very helpful and fun to talk to while shopping for furniture! She listened to what we were looking for and immediately had different options for us to look at. We took her suggestions and love our new furniture!

Kali was very helpful and polite and helped me make a final decision on the set that me and my wife wanted.

I walked into Ashley not looking for anything in particular. Daniel introduced himself and was very friendly and professional. He wasn’t pushy when I told him I was just walking around, but he stayed available in case I had questions. He ended up helping he finalize a bed purchase that was a great deal and he was very accommodating and easy to work with. I had a great experience!

I loved my experience here. Kalindah was very helpful on trying to find my exact color and helped me find the perfect recliner.

She was great. Easy purchase. Very friendly and helpful.

Maija made our shopping for new home furnishings and pleasure. Her knowledge and patience was greatly appreciate and did not go unnoticed. Everyone at the Cheyenne, WY location was very nice and willing to help. Highly recommend.

Fast helpful

Daniel did a fantastic job helping me today. His customer service was outstanding and he was able to get me exactly what I was looking for!

Kali was GREAT. She was very attentive and responsive. She answered many questions about the furniture in the store. I will be back to purchase more from her!

This was the first time I ever purchased a couch without looking in person we were looking for a specific couch that we owned previously, but had to part with. Juliette helped me find the particular couch via a texted picture I had sent her. Juliet with Ashley furniture in Wyoming was outstanding to deal with we did everything via text. Everything was transparent and upfront and honest low pressure easiest purchase I ever made would definitely would work with Ashley and Juliet again.

Daniel Martinez helped us find all the furniture we needed. He asked questions to make our selections simple in a timely matter. He stayed with us throughout the show room . The entire staff worked as a team to complete our purchase. We had a wonderful experience shopping at Ashley in Cheyenne, Thanks to Daniel and the team that helped complete the purchase!

Great selection and professional service.

Park where ever they want. Including in front of neighbors drive ways

My boyfriend and I came in to purchase a mattress. Kali assisted us and was amazing. Super friendly and knowledgeable!

Jasmine was very helpful and encouraging when I had no clue where to start. Got everything I needed plus some future possibilities and it didn't take long at all. Thank you.

We love Maija at this location, she's the best, easy to work with, great at helping find what you need, just over all a great person.

Jasmin at Ashley Furniture was great! She had excellent customer service and a very friendly approach! She made shopping easy. We would definitely use Jasmin again!!!

They had what we were looking for and scheduled delivery at checkout

Maija did a great job of listening to our needs and finding the product we needed. Very easy to work with and a great experience.

Juliet was very kind and knowledgeable! She listened to our needs, and helped us find the perfect furniture for our home. We had a great experience. Thank you, Juliet!

Low quality with high prices. There are other options in Cheyenne with better quality and lower prices.

Great experience in the store today! When we arrived, Daniel greeted us and was a huge help in finding a good sofa. Daniel was able to find us a great variety of options in our price range, and we walked out with a great piece. Thank you Daniel!

I am happy to have had a very caring and patient sells rep helping us. We were just browsing anticipating our upcoming move, and Jasmine was full of knowledge and information!

Shopping at the Cheyenne, WY Ashley store could not have made for a better experience! Sophia was the most helpful, knowledgeable, efficient, understanding salesperson. I told her exactly what we needed and she definitely delivered. Also, I'm confident that she'll continue to assist with any future questions or concerns We'll be shopping here for years and years to come.

A smooth and professional experience. Sophia was attentive bit gave me space to shop without hovering over me. I appreciate that.

Sophia was very helpful in assisting me with price quotes on 2 different living room sets and made buying one a smooth process

We had a great experience finding our sectional, thank you to Ariana and Jasmin. Excellent customer service!

Jasmin was very helpful in our search for a couch and chair My wife and I were very pleased with the quality of help we received and would definitely use Jasmin again if we are ever in the market for furniture. Thanks to Jasmin for all her help

5 Stars – Exceptional Service! I had a fantastic experience at Ashley Furniture Home Store in Cheyenne, thanks to Juliet. She was incredibly helpful with my purchase, taking the time to answer all my questions and making sure I found exactly what I needed. Her knowledge, patience, and friendly attitude made the entire process smooth and enjoyable. I truly appreciate her excellent customer service and professionalism. I highly recommend Juliet to anyone looking for a great shopping experience. She is an absolute pleasure to work with!

Great atmosphere, awesome help, definitely recommend this store. We drove 4 hours and so worth it. Ariana was great to work with and answered all the questions we had

Jeremiah was awesome, very helpful for us since being new to town. If your shopping go directly to him, will be coming back for more. Thank you Jeremiah 🤍

Ariana is such a sweetheart and so REAL. You meet a lot of salespeople in the furniture industry who seem like they only want to make a sale. Ariana was helpful, down to earth, and answered all of our questions. We made the drive from Colorado Springs to Cheyenne, and we didn’t expect to even really make a purchase same day. We ended up walking out with an order for a GORGEOUS new couch at an amazing price. I can’t recommend this location enough, and it was definitely worth the 2 hour drive!

Jasmin was extremely helpful and made our shopping experience enjoyable.

Very helpful and patient with me while I wandered the store trying to make selections.

Daniel was fantastic, really friendly and extremely patient, would recommend working with Daniel to anyone 👍

We came from another state looking for a couch that would work in our remodel of our living room. Ariana was AMAZING! She had us really work on weighing our options out on what would work best for us, especially that we are expecting. We did not feel pressured at all when it came to purchasing, she was there for all of our questions. She is amazing

Ariana was phenomenal! She went the extra mile to ensure that we found the perfect reclining sofa/recliner set. We actually had decided on a set, and they had one available sofa in the back, so we agreed to purchase it, but within the 30 minutes we were there, it was sold over the phone by her co-worker. So Ariana asked us more details on what exactly we were looking for, and she found a different set in the back that fit our preferences, and we actually liked it better. She called it a “happy accident “. She was very friendly and upbeat and I would recommend her to assist you with your purchases.

Very helpful answered all of our questions. Very enjoyable experience!

Juliet made shopping and finding our perfect couch so easy thank you so much!

I ordered brand new living room and I get the Fancy to synchrony bank one week later The couches broke down We called the store and report it. They say it’s gonna take care of it never been happen. I called the store again to ask information about the warranty. I purchased three years Warranty when I call about information, nobody to help me almost been two years when the broken couches but the damn payment never fails every month he sent me the bill. I witched the bill matching broke down like my couches broke down and not very happy when the store.

Ordered an entertainment center- 5 weeks went by as we were told that's when the item would arrive- I called a few times double checking the status and was told Ashley gets a 2 day window on delivery- finally on the 3rd call Mia dug a little deeper to see that part of it was on backorder for another 2 weeks. I had found the product locally so I canceled my order as could get new one in 2 days. I was told refund would be that day (Friday)or a few days after ( weekend and holiday) so Tuesday- it's now Thursday and no refund. Called in and spoke to Megan- she found my paperwork and did the refund as the text followed. I believe I will keep my business local in Colorado. Thank You Ashley for the 1st time experience.

Jasmin was friendly and efficient.She answered all of our questions professionally.

My husband and I ordered a couch which we were told would be there 5-6 weeks. We waited 5 weeks, were told that the couch was going to arrive on time. Week 6 came and nothing. My husband called just to be told a part of the couch we already paid for was discontinued. We never got a call or update on our order and the sales rep knew we were needing the couch ASAP. Will not be ordering or buying from them again. Very disappointed.

We were greeted instantly by Sofia, she check on us frequently which was very nice. One of the most friendly environment I have seen in quite awhile. Thank you so much Sofia for treating us so well. Once the decision was made, it took no time to finalize and we were done in less then 30 minutes.

We recently had the pleasure of shopping at Ashley Furniture, and our experience was nothing short of exceptional. From the moment we walked in, we were greeted warmly by Sofia, who made our visit truly memorable. Sofia's knowledge and expertise were evident as she guided us through the store, answering all our questions with patience and clarity. What stood out the most was her ability to provide helpful information without ever being pushy. She respected our pace and preferences, making us feel comfortable and valued throughout the entire process. The quality and variety of furniture at Ashley are impressive, and with Sofia's assistance, we found exactly what we were looking for. Her friendly demeanor and professional approach turned what could have been a stressful shopping trip into an enjoyable experience. We highly recommend Ashley Furniture and especially commend Sofia for her outstanding service. We'll definitely be returning for our future furniture needs!

Great experience. Jeremiah was very attentive and helped with all the questions we asked and we got what we came for and ended up with two chairs that are great. Thank you. Lynne

Jasmine was awesome to work with and super attentive. She helped us navigate the store and pick the right pieces. Would recommend anyone to work with her.

Jeremiah and Juliet were the best and extremely helpful and nice. We had a great experience and we are very appreciative and grateful!

Daniel helped me alot great dude went out of his way to make sure I was happy.

I enjoyed working with Daniel Martinez at Ashley's Furniture Store. He is very kind and patient while I made my selection. He explained the process throughly. Also, the lady (Ashley?)in finance was very patient throughout my purchase. Thank You Ashley's, I can't wait for my bed!

The way we were greeted immediately was as if we were old friends. The respect and kindness that was shown made us feel very comfortable. We are definitely going back for all of our needs. This is something we haven't been able to find here where we live. Everyone there are very cordial and we had a great experience with Ariana! Thank you so much!

Ariana was superb! She went the extra distance to get me discounts, scheduled delivery, and explored all my options. She was knowledgeable, friendly, and truly cared about my purchase. I’d recommend my family and friends to Ashley of Cheyenne without hesitation. Thank you so much!

I ordered a bed from them and it took 2months to arrive, I have a friend that told me they waited an entire year. The shipping times for this store are outrageously long. The bed I ordered was a beautiful piece and sturdy, the only reason this is not a single star review. The assembly for it was horrible though, the hardware was poorly designed and I had to peel away wood from the screw holes because it was not ready for assembly. The online communication and the text message communication do not line up, one will say a date while the other provides a totally different date. My delivery got postponed multiple times and when my final date came I did not even know if it was going to be a legit delivery because of all the changes. Your better off using a strong furniture place like American Furniture Warehouse, they offer much better service, the only drawback for them is they did not have the bed frame I wanted.

Would definitely recommend shopping at Ashley furniture! Juliet greeted us at the door and was very friendly and welcoming. Ariana was super knowledgeable about all of the furniture in the store and explained our options to us. We are very happy with our purchases!

Absolutely in love with my new furniture so comfortable and great quality i found an excellent customer service rep named Jasmin who ordered the pieces i wanted at a great price . It was one of the easiest shopping experiences i have ever had

Jasmin was very helpful with my purchase I went in there not expecting to buy anything but after looking around and the helpful service I decided to make the purchase that day she was also very patient and knowledgeable appreciate the service

Thanks Jasmin for being so patient and helpful! Your customer service was wonderful!

Sofia was fantastic!!!!

I had such a great experience with Jasmin. She helped me from start to finish and was efficient and provided very affordable price on a furniture set I purchased. She was absolutely wonderful to work with!

Sofia is professional, knowledgeable, quick and accurate in her work to serve her customers. I appreciate working with her and the guidance and expertise she shares. David B

The sales agent Jasmine from Ashley Furniture in Cheyenne Wyoming was beyond helpful in helping me shop for my bedroom items . She was patient with my questions any concerns and made good suggestions for me when i was unsure.

Jasmin was great she helped me find what I wanted within my budget. There is lots to choose from at Ashley furniture store.

Just read your message. Thank you. You were very helpful on a personal level but it's a shame that the wait is so long to get all of merchandise. AJ will be picking up the frames and box springs here in about an hour. Thanks again. Donna

This was a professional experience. Too notch.

Ariana was awesome to work with and made the experience very enjoyable!

Jasmin was such a big help, made my experience very smooth and satisfying!

Sofia was wonderful!! Immediately approached us when we walked in, was so kind and friendly and knew where everything was and she was just the best!!

Adrian was super helpful in finding the perfect fit for my spare bedroom and worked around my busy work schedule for delivery. Would definitely shop at Ashley again!

Ariana was very helpful for us when shopping for furniture! She was very professional and kind! Definitely recommend her if you go to Ashley Furniture!

Ariana was a dream to work with!!! She pointed us in the right direction, helped us shop wisely, and went above and beyond to help us get the best deal! 10 out of 10 recommend!

Wonderful customer service and great communication

They were nice enough to hold furniture until my house was available

Such a fun shopping experience at Ashley Furniture in Cheyenne. Sofia was extremely helpful and pleasant!

Ariana was great! Can’t wait for or new couch

Sofia was a delight in helping us select our Purple Mattress! She was very knowledgeable & answered all our questions. We highly recommend Sofia at Ashley's Furniture.

Ariana was so helpful in finding the exact sofa we needed. She was efficient and enjoyable to speak with

Ariana did a great job understanding the needs and to fabulous care of us. I would recommend everyone go to her.!

Great experience. They were able to order what I wanted promptly even though it wasn't in their store and still gave me the sale price and charged me no shipping. Hooray!

I came to Ashley Homestore in Cheyenne just to look around but I left with a dining room table to fall in love with. Ariana is outstanding with her knowledge and suggestions on interior design ideas. Her friendly banter and customer support skills highlights her talent as a consultant. The process was seamless.

Jasmin was extremely professional and made our family feel so welcome at the store. Even with our kids running around, she helped us find the perfect seating for our growing family.

Sofia was extremely helpful, and we found everything we were looking for at bery competitive prices. Highly recommended

Kyle was excellent! Knowledgeable, helpful and responsive. Will definitely shop here again

Sofia was amazing!!

Friendly and helpful. ISI went above and beyond to find out the info I wanted. Josh was very accommodating with delivery.

Sofia was great in answering any questions I had, and made the process of picking new furniture very easy! Highly recommend going to see her!

Ariana was so helpful in helping me decide on a bed for my master bedroom. I was unable to physically be in their store in Cheyenne since I’m in Colorado, so I called and she sent me pics and videos of the bed I was considering buying. If she hadn’t provided that, I might not have felt comfortable enough to purchase the bed. She answered all my questions and was very friendly. I highly recommend using this store to buy furniture for your home!

Bought a floor model that was told we couldn't get it for 2 days. Got it with scratches that were not there when we agreed to buy it

Jasmin was beyond professional and helpful in picking out and ordering our new furniture. I would encourage anyone and everyone to look for her the next time you stop by Ashley’s!

I purchased furniture and wanted to return and exchange a couple of things. I knew before the delivery guys left my house which pieces I’d want to send back. I kept the pieces though because they made it seem like I should coordinate with the store first. When I called I was told about the restocking fee. Then out of no where the next day I got a text asking how I was going to pay the $200 pickup fee. The communication is not great and will definitely not be going back once I get the rest of my order.

They made sure to get me the best deal available and that I wouldn't miss out on it. It made the process really simple.

Ashley home store in Cheyenne was amazing to work with. They had so many styles on the floor to try and all the workers were so kind and helpful! I personally worked with Isa and Brittany and they were both amazing.

Kyle gave me excellent, personalized service. He was very professional, kind, and helpful. He took great care to be sure that my needs were met. The business office was very friendly and helpful, also. A 10+. Experience! This is my 2nd great experience with customer service and support at Ashley!! This is my store of choice for my future furniture needs! The Cheyenne store was AMAZING, ESPECIALLY KYLE!!! 🥰🎶❣️

Sofia was very helpful and kind we found her to be very knowledgeable on the pieces of furniture we needed and feel confident in the our choices. It was a pleasure doing business with her and glad to support our community of locally owned businesses.

4th purchase from this store everyone is always super helpful without feeling pushed. Had Isa help pick out my new table, I am super excited!

There patience and communication was very impeccable I would refer anyone else too go there.

We had a great experience shopping with Isa today. Will definitely be back for future furniture needs.

Fantastic shopping experience found just what I wanted at a good price no pressure sales and beautiful showroom thank you

Courtesy, price, knowledge

Everyone was really friendly and helpful. Jaylen and Haiden put together my table quickly and efficiently! Highly recommend Ashley's.

We were greeted by Sofia shortly after entering the store. She was pleasant, and not pushy. We said we were looking to buy a dresser. She informed us that the dresser we found on the interactive kiosk was on sale in the outlet section, and in stock. She also searched, and found us an ottoman for our existing loveseat. She was very helpful, knowledgeable of the products, and found exactly what we were looking for.

Service was wonderful. I don’t get my jack and coke from Sofia (just kidding) but she was very kind, professional, great sense of humor and intelligent. Wonderful person to work with. She made our visit very welcoming and pleasant.

Professional and quick delivery and set up. Kenny and Haiden did an awesome job.

Kenny and Haiden provided awesome service! Very quick and easy!

Kenny and Haiden did a great job with our couch. They ended up having to take apart the couch to get it in, which they were super cool about. Very impressed with their service!

Donald and Haiden arrived one minute early; began with clear concise communication regarding where to set up; got done quickly, accurately and cleanly…couldn’t ask for more.

Jaylen and Kenny did a great job with our delivery.

Haiden and Kenny delivered my furniture, got it set up and positioned where I wanted it in no time at all. They were efficient and professional!

Jaylen and Kenny did a great job delivering our new furniture. They were professional and got the furniture delivered and set up quickly.

Ashley in Cheyenne is great! Benito, the sales associate who helped us, was really friendly and helpful, spending hours with us until we had everything we wanted picked out. While we were warned by some locals (we just moved to town) that delivery of our furniture would take ages--and it indeed did take 5 weeks before everything we ordered was available for delivery--the quality of the furniture is great, prices reasonable, and delivery by Donald and Kenny was as smooth and pleasant as can be. Worth the wait! Ashley is no doubt the best place to buy furniture in Cheyenne, and we're really happy with the overall experience and loving our furniture and mattresses.

Went to Ashley Furniture and met Jasmin. She was knowledgeable about availability, her customer service skills are amazing! She helped us get exactly what we needed. My next purchase will be there with her! She genuinely cares about her customers. We foster kiddos and not only did she help us get the perfect bunk beds but offered many resource and ideas on her own. Went above and beyond!!! Thanks for helping us find the perfect bunk beds!

Donald and Detrick were very helpful getting our new couch delivered! Great staff great experience overall 10/10!

Jaylen and Haiden were right on time for delivery. Quickly assembled the couch and set it up. Love the new couch and great service from Ashley furniture and their employees.

Donald and Kenny did a fantastic job putting together the furniture and placing it where I asked. They were quick and efficient and friendly. Would definitely recommend Ashley Homestore to anyone looking to furnish their home. Thank you!!!

Kyle was great and went above and beyond! Check out and pick up was a little slow, but everyone was very friendly and helpful!

Great experience in the store and the white glove delivery by Donald was amazing

Donald and Hayden were great! They were right on time and very quick to get everything setup. They moved the furniture around until was happy with it and tested all the pieces. Couldn’t recommend them more.

Jaylen and Donald were friendly, efficient, professional and quick! Super happy with everything about our purchase.

Kenny and Haiden were very professional and prompt. Wished they all were like these two.

Delivery was quick and simple. Jaylen and haiden Showed me how to open up the pull out bed from the couch and took all of the packaging with them.

Talk about efficiency! Jaylen and Haiden were incredibly professional and got our couch set up with no issues. Very professional and friendly!

David was very helpful and patient working with me to select furnishings for my apartment. I acquired everything I needed and was impressed with the available selection and prices. Update: Donald and Haiden stopped today with my delivery. They were right on time and supposed quick, friendly, and helpful. Great job and excellent service!

Jaylen and Kenny delivered my couch and navigated my stairwell with ease! They were pleasant and timely. I'm pleased.

Dave was very helpful and patient. I loved my shopping experience at Ashley. I would buy again just wished there was a Colorado store.

Kenny and Patrick delivered my adjustable bed on 15 Oct. They were very professional and patient with me and the chaos that was going on at my house that day. Kenny showed me how to operate the bed and made sure all my questions were answered before they left. Overall, it was a wonderful and smooth experience!

Jaylen and Kenny were very professional. Great delivery!

Jaylen and Kenny were awesome delivering my couch and fireplace/TV console! I have a small house so they had to move things around to maneuver the new furniture in. It was a great experience working with Ashley furniture. A big thanks to Kyle who assisted me in purchasing my new pieces. Would definitely recommend this store ❣️

David was great to work with. Easy going and he couldn’t make up our mind about what we wanted and David was very kinda and was flexible to our needs.

Great service from Jaylen and Haiden

Jaylen & Haiden did a wonderful job bringing the furniture into the building as well as putting it all together in an efficient manner. They worked cautiously yet very quickly!

Our order was delivered today. Kenny and Patrick were quick to set it up and it looks fantastic. They were very nice and professional.

I recently ordered a sofa sleeper from Ashley. The process was easy! They kept me updated on my order through their AI assistant. They came during the scheduled delivery window and the gentleman, Jaylen and Haiden were super nice and did a speedy setup. The whole process took 5-10 minutes. I will definitely be coming back!

Kenny and Patrick delivered my new dining room table today!! Best customer service I have seen in a long time. Both were very polite and informative. They made sure everything was secure and there were no issues before they left. Thank you Kenny and Patrick!! Table looks great!

Sofia has exceptional/outstanding customer service and product knowledge. She went above and beyond to ensure I was satisfied even after the sale is closed. She was very helpful in helping me select items. She is the friendliest most helpful person in any establishment that I’ve been in. She gave me exceptional service, expertise, and her dedication to customer satisfaction has earned my trust and loyalty.

Great customer service, friendly environment, staff were very helpful. I went in to look for a bedroom set for my son and got exactly what we were looking for. I would recommend this place to anyone looking for furniture at a great price!

Jaylen and Kenny were polite and quick setting up the new sofa!

Donald and Jaylen did amazing and maija thank you for my new amazing furniture

Donald and Hayden did an excellent job getting our furniture put together and delivered where we wanted them in place

Donald and Hayden

Donald and Hayden were friendly and professional. Look forward to doing business in the future

Sofia, Donald and Hayden were great

Jalen and Kenny did a great job!!!

Smooth and speedy delivery. Jaylen and Kenny were super nice and professional. Thank you!

Donald and Jaylen arranged our new furniture beautifully without any damage to walls or floors. Very conscious about making our living environment comfortable. Thank you!

Donald and Jaylen did a great job and were very professional!

Donald and Jaylen were very prompt and professional in bringing our new chaise sofa. Donald was very friendly. I would highly recommend them both.

Everyone was super helpful! Benito helped me check out the options, figure out if the dimensions would work with my door, and place my order. Thank you for answering my list of questions! Jaylen and Haiden did the delivery and they got the couch through the awkward entrance like it was nothing. You guys were amazing! I am very happy with the couch itself too (Laylabrook).

Love our new sofa! Delivery was a breeze. Thanks, Donald and Kenny.

Donald and Kenny did a great job with the delivery and installation.

The deliver was seamless & effective! We were texted the delivery schedule well in advance and came very close to the anticipated time. Furniture was moved in and set up in short order and I was allowed to test the furniture before they left! Well done!!

Kenny and Donny did a great job of getting the sofa and loveseat in through the narrow doorway. They made sure the furniture was in the right place and it all worked. Their appearance and personality was great.

I had a great experience. Everything from the purchasing process, to the delivery of the sofa and loveseat by Donald and Kenny went seamlessly. Great quality product from top to bottom. Very pleased

Both Donald and Kenny arrived on time. Took excellent care in padding entry way for ease of moving couch into my living room. They were both courteous and professional. Nice smiles. Presents happy staff working for your company.

Kenny and Haiden are awesome! They truly went above and beyond, great delivery experience! :)

Kenny and Haiden were polite and persistent! They did a great job with a tough fit!

Kenny and Haiden were amazing! They were prompt and super professional and definitely recommend them for any furniture delivery!

Jaylen and Haiden knocked it out the park w my delivery.

Donald and Kenny were prompt and friendly when delivering my new furniture. In fact, they arrived early!

Bought a new love seat and had it delivered. It was a great experience and I love the new love seat

Great prices and selection at the store. The delivery was fast, Donald and Kenny were polite and professional, making sure everything was just right.

Jaylen and Kenny were great!

Donald and Jaylen were friendly and professional.

Donald and Brian were very professional and polite. Made sure everything worked fine on the recliner. You all were a God send.

10/18/2024 - Update: I received my couch today - a whole 1-2 weeks earlier than anticipated!! Jaylen and Kenny delivered and set up my couch for me. It was so easy! I live on a second floor of an apartment complex, so I’m wildly thankful for them doing all the heavy lifting. Very friendly and efficient. The communication in regard to delivery was amazing too. I received a text confirming my delivery time (between 10am-12pm), and then on the morning of, I received a tracking link so show me exactly when they’d be here/how many stops were left before me. They arrived within the timeframe I was given! I would purchase more furniture from Ashley simply because of how friendly & helpful everyone was, plus how easy they made this process for me. Thanks so much to Jaylen and Kenny for the delivery, and thanks again to Kyle for helping with my purchase. :) 10/2/2024 - I called Ashley HomeStore because there was a couch online I was dying to purchase, but there were some issues I was having with the shipping costs. Kyle helped me out, and ended up sharing a deal that their store was having today, and my cost for the couch + shipping ended up being less than what just the couch was listed as online! Kyle walked me through the whole process in a timely manner and answered all my questions. I’m so excited! Thank you, Kyle!

Donald and Jaylen were quick and efficient, even arrived earlier than the scheduled time. Moved everything in and took left over trash with them. made sure not to scuff furniture when coming thru door as well. Excellent job! 👌🏽

Donald and Jaylon Ashley Furniture Cheyenne WY

Donald and Jaylen did a fantastic job. Very friendly and answered all my questions.

Donald and Jaylen Were great! They delivered everything quickly, efficiently & with a smile on their face! It was an easy & very friendly delivery! We are very happy!

Very much loved the experience. Our sales associate when we picked out the couch at the store was super helpful (i forget the gentlemans name). Kenny and Patrick delivered our furniture and worked hard to get it into the house with small doors 😂. They organized it in the way I liked it without complaint.

Jaylen and Haiden did a great job during the delivary. They were quick and efficient. Thank you!!

The recliner quality is excellent as Sofia mentioned it would be during our purchase, and the white glove service by Jaylen and Kenny was flawless. These employees need recognition for their professionalism and their superior representation of your company’s pledge to being an exceptional and trusted fine furniture outlet. I will be contacting them shortly for some matching ottomans for my recent purchase. Thanks again and you are now my first choice for any future furniture purchases I may have.

Sofia was very helpful and made our experience with Ashley’s a great one. Will definitely be back! Donald and Jaylen were also outstanding, very friendly and got the couch in super fast with no problems. Thank you everyone at Ashley’s!!

Awesome delivery guys Jaylen and Haiden. They were professional, friendly and moved quickly. Super careful not to damage my doors and floors but also the furniture. Great job!

Great price for what we needed to fit in our space.

I came in to get one bedroom set, but ended up buying two. This was my second purchase from the Ashley of Cheyenne. Both times I received exceptional customer service from Benito and the store’s owner who found a way to make both bedroom sets fit within my fixed budget. Go in with a little patience, knowing Benito will do the heavy lifting with the paperwork while you chill, and you’ll walk away with a quality experience. Great sales team!

Absolutely love this place ❤️ there are wonderful people who work here, and the quality is worth the investment on furniture ❤️