Ashley HomeStore Avondale, AZ

Ashley HomeStore Avondale, AZ


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
3.3 Star Star Star Star
(25 reviews)
Star Star Star Star Star

Very well taken care of. Got my monies worth great prices and great selection

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Found an office desk on the Ashley Furniture website. Went to the store to view in person and ensure dimensions would work for me. Salesperson was extremely helpful. Although the desk I wanted wasn't on display in the store, he measured another desk which matched the dimensions. (I'm tall and wanted to ensure I have enough legroom between the top of my legs and the desk drawer). He offered to order the item online for me. The bonus - he was able to arrange for expedited delivery within 72 hours; the website indicated delivery would take 5 weeks! Professional, friendly service and quality furniture. Would recommend.

Star

Absolutely horrible service. Messed up the delivery after we were promised. Then I had to pay out of pocket $130 for 3rd party delivery to get reimbursed in the store. Then the mattress topper they sold me for my Tempur-Pedic doesn’t fit and is absolute trash. But no returns. $299.99 price tag. But they will only give $100 store credit. Wish I just would have went to the source. Straight to Tempur-Pedic!!!

Star

To start off we were told to pick up our furniture from the warehouse on a specific day. We rented a trailer, had a relative come to help us and the furniture was not all there and the receptionist couldn't give a care and did not apologize and I had to call customer service to resolve the issue and sat on hold for literally 30 minutes before I got a hold of a person. I asked for free delivery to compensate for the inconvenience. When the delivery guys came, one of the delivery guys was unpackaging my linen couch, (which is off white and color) and got his dirty hands all over it, when I told him his hands are dirty and was getting marks all over the couch, he proceeded to tell me my hands aren't dirty and didn't apologize. So again I call customer service sit on hold for an hour this time and now someone has to come out to clean the couch!! The only reason why I give it 1 star instead of 0 is because our sales lady Annette was awesome. She deserves 5 stars, but unfortunately I can't rate them separately.

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Great service Thanks jerry Garcia

Star

I made a purchase February 27 to be delivered on April 18 and was missing half the bed. I then had to wait until May 4 to get the rest of my bed. In that time frame I was In the Avondale store and asked the sales lady about adding to my order and if an additional bed was in stock. She assured me it was and would be delivered with that order. It did not arrive with that order and when I called customer service she said it wouldn’t even make the truck until May 16. They lie and will take your money. If you need something don’t count on it being on time or all the pieces. Ashley has turned into a joke.

Star

Sales representative follow you around. Over hear your conversation with spouse. Jump in and continously talk about why you should finance. Over priced furniture and decor. Furniture is staged to upsale itmes together but appear as if you are getting a deal. Overall not a very pleasant experience here.

Star

Process were way too high

Star

Went in to order mattresses . Staff was unhelpful, rude and argumentative. Will not return

Star

This store has horrible customer service. The sales person made a mistake. I bought 2 queen beds. I asked about bed bug encasements to keep my warranty. She accidentally sold me 4 mattress covers. I went to return them and the manager wouldn't let me return them. I even offered to keep 2 and he take 2 back. He refused. I contacted corporate. Was told I would hear back in a few days. Didn't. I sent a message. Nothing. I just called again and was informed that they had just emailed the store manager again because he hadn't responded. The beds were made cheaply. The torn plastic was removed and a tear in the mattress was discovered. The delivery guys were friends of the manager I was told, and were overpriced and kept banging the beds into the wall and trampling my plants. GO ELSEWHERE!

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Store is a maze to get to the back. Hard for anyone with a handicap

Star

This is one of the most RACIST stores I've been to! I walked in with a friend wearing work cloth and their employees were giving us dirty looks and NOBODY wanted to help me!! Worst experience ever! Their employees are the worst! I've been waiting a whole month for my mattress to be delivered and every time I call they change the ETA! I've called 3 times and spoke with a girl named Cynthia, very rude and she hung up the phone on me twice! Awful service!!!

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Very good customer service we needed assistance and moises helped us right away and greeted us with a great smile. We got exactly what we where looking for and at an affordable price! Thank you moises

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Lo mejor en muebles para el hogar

Star

Go to the location on Bell rd. The service at the Avondale location is horrible. Worse than a car salesman.lol

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I purchased a bed from Annette Martinez and she made my experience with Ashley a great one! She is professional and very accommodating! You don’t feel pressured to purchase from her & makes your buying experience a pleasant one! I will be returning to Ashley because of the service she gave. Thank you again Annette!

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Lindos muebles....pero un poco caros😏😏

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They were very helpful..specially Annette

Star

I had a chase part purchased and it was never processed ,I called customer service and they had to call the store in order to see what it was that I even ordered, never buying from Ashley's again

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Salesman Erick Sanchez was very helpful and amicable helping me with the purchase of my new bedroom set😁👍🏻

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Our salesman, Eric S., was absolutely fantastic and very helpful with our bedroom set. He and management worked with us and helped us compare prices/etc. in order to help get us the best deal. Wonderful customer service. Thank you!

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I had the best experience here. We were looking for new couches. I did not feel rushed or pressured. I walked around the store many times trying to find something perfect! When ever I had questions anyone was willing to answer. I was there for a while and when I finally found the right ones the process was very smooth. They even matched their online price!

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Ashley Home Store was a great experience Nice selection Clean Store and Moises was so helpful , knowledgeable , really went the extra mile to get a us a great deal and got us financed with poor credit , he treated us like family Thank You Moises. Richard and Reina

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