Ashley HomeStore Avondale, AZ

Ashley HomeStore Avondale, AZ


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
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(583 reviews)
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Salesperson was uninformed & a liar!

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Be aware for the price the are charging you. Check the website first before you make a purchase. The person I was working with was name Laurie and she was trying to charge me one chair for the value of a set online. Once I told her about it and showed her, she correct the amount. When I made the purchase, she told me to not sign off on the paper if there are any damages to the furniture. The problem is that Laurie decided to have a third party deliver my furniture and they refuse to take back two chairs that were stained with black paint. I told the delivery man that I won’t sign off on any paper and he told me He didn’t have any paper for me to sign. I called Laurie several times and she never picked up the phone, I called the customer service line and they told me they would have someone come and clean the chair, when I paid for a brand new chair. No one ever showed up. I called several times and they kept telling they were going to call me back but never did. I finally got a hold of a supervisor and he told me to send him pictures to see if he could replace the chairs. Never got a call or text back. I went to the store to have someone at least come and clean the chair and they told me someone should be calling me in a couple of days and no one did. I went again to the store this last weekend and they told me someone was going to reach out to me again and they finally did only to tell me that since it’s been past three day they can no longer come out to clean the chairs so I would need to call the warranty. We called the warranty and they told us we are getting denied and we need to take the chairs back to the store. I got the chairs in September and I’m still dealing with this issue. Do not shop here, its not worth the stress.

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Chain store furniture didn't have a normal height kitchen table &no corner cabinets but nextdoor has both. (home Depot)

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(Translated by Google) Previously I had already bought with them and the treatment was very good, but today I went to the store and the person who attended to me did not give me the information and did not take the time to order the bedroom I wanted only said if he wants it order do it online (Original) Anterios mente ya había comprado con ellos y el trato fue muy bueno, pero el día de hoy fui ala tienda y la persona que me atendió no me brindo la información y no se tomo el tiempo de ordenar la recamara que quería solo dijo si la quiere encargar hágalo en línea

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I am absolutely done with Ashley's furniture! To start, their salesperson was new and completely inexperienced and it took 45 minutes longer than it should have to complete the sale! He stuttered and looked around for help every step of the wayand the seasoned sales person was obviously annoyed with helping him. When the sale was finally complete, the delivery date was set, I received at least 3 text messages with more phone calls from an automated service confirming the delivery date. Can you say overkill?!? And get this! They Never Even Showed Up On The Delivery Date Or Called To Cancel!!! They claim to only be able to have a window of time which is something like 8am - 345pm. When I called the number given no one answered for 2 days!!! When I finally got in touch with the delivery warehouse, there was no apology or explanation. The person on the phone just completely ignored it happened. I had to reschedule for yet another full day of waiting to see if they show up. Well, today's the day, a week and a half later and low and behold they arrive with my bed frame and two mattresses instead of the one mattress and one box frame I ordered. Now I have be refunded for the mattress, order the box frame again and schedule yet another delivery day and wait and hope and pray they show up and get it right!!!! Completely outrageous! Especially food the amount I paid!!! I am done doing business with Ashley's!

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Chuck was our sales guy, super nice & friendly. Great prices & quality.

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Awesome customer service had Jay Sherman and he was super amazing

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Horrible!! Dont buy from this place. The quality of the material is cheap and they will not replace it or fix it.

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Competition had there product at a lower price, made me do the research for him so he can price match since he didnt believe or the picture I showed him. Then he tells me it's a 100 dollar delivery and assembly fee without even asking where I lived yet. Mention competitor has it assembled already, he said I doubt it instead of looking it up. Looks like comission driven sales guy always try to mark up the price. Lost my business forever.

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Not a lot of recliners to choose from.

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Richard was an exceptional sales associate

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Excellent Service!

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They have nice furniture but really bad service and really bad attitude.... They don't know what they are doing not even the manager knew what was going on....I paid cash for my furniture and din't get it till a week later and everything was cracked and the other was wrong and not completed....I had to go back to the store like 3 times untill I canceled my order and they din't refund the money complete I was so pissed😡 I don't recommend you to buy nothing here

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