Ashley HomeStore Avondale, AZ
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.
I honestly don’t know where to begin, the customer service we received was phenomenal! As soon as we entered we were greeted with a smile and a warm hello, by Alma! She was the one who helped us complete our purchase and made it easy and fun! She asked very important questions that helped us in the right direction of what exactly we were looking for! The financial part was an issue for us as we were on a very tight budget! She showed us a few different options and really really stressed the importance of comfort as well as staying within our budget, as it was an important purchase! Also would really like to thank Jojo for all of his help in the discounts he was able to apply, which brought my mom to tears! Overall the experience from start to finish was amazing !! They definitely make furniture shopping so easy and as if you were their family!! They Definitely know what good customer service is!!! Thank you Alma and Jojo at the Avondale Ashley furniture store!! You both are so very awesome!! If I could give 10 stars I would!!!!
Alma was awesome. I have to say her customer service was over & beyond the normal service. JoJo thank you so much for the help. I’m so appreciative for what you did. 💯 % customer satisfaction.
Purchased a bedroom set and the sales associate was wrote down the wrong mattress set so when we picked up the order, the wrong mattress was issued. We called the store and was basiy called a liar when we told them that the mattress that was provided to us was the wrong mattress and no box spring was issued. Who purchases mattresses with no box spring? Well we were told that the associate did not enter the box spring in the order which became our fault for her incompetence and we ended up having to purchase a box spring. I WILL NEVER GIVE THEM ANOTHER DIME OR BUSINESS EVER AGAIN! This is not the first time they messed up an order but will certainly be the last. Also the manager is the worst. He treated us like we inconvenienced him and was argumentative about the issue.
Bad customer service 👎 had gone to buy a bed and no one offered to help, very disappointing....
Pricey and don't have what I wantrd
Went into the store multiple times to get my warranty done. They told me that some one will call you within 24 hours and set up a times it’s been 4 weeks and I get the same answer every single time I go in. It’s like you go in and all they want to do is sell and then they don’t care whether the is satisfied or not.
Bought online at store, most horrible decision the wood even the painting job was horrible on a boys twin bed set and the dresser, forget it they don't stay on racks they fall off and yes the weight is ok. Remember to watch when they build your furniture. I understand accidents I do happen but, these guys came in broke ceiling fan dented and broke the bed rail claiming it came like that and walked out never saying nothing just that they need to order other rail and left. They replaced one blade not understanding that they hit the fan so hard they bent the whole fan. They came to investigate it took pictures but for what waste of time. I moved kids room around a week later to find a broken bed frame under mattress. I think I never felt soo disappointed in a while a good 1,500 poorly wasted. Not to mention when they built it they built it backwards. But I must say this one guy came back to install one bed I was happy because he did the one bed perfect greatly appreciat your effort sir. Please beware when they build your furniture. Ashley has always been good to us but this year was by far the worst experience.
I wouldn't have given them one star but had to because I wanted to leave a comment. Be extremely careful of your purchases from Ashley furniture. They are putting out bad products. Paint peeling on my night stands after just 2 months. In spite of the warranty they don't like to honor them. If something happens to your purchases best to tell them it happened 10 minutes ago. SERIOUSLY. This is good advice.
Fair prices and no pressure sales associates.
DO NOT SHOP AT ASHLEY FURNITURE THE STORE IS A TOTAL RIPOFF. We bought nearly $6,000 in outdoor furniture and bought the 5 year warranty which is a total waste of money. Our swing has broken and since Ashley no longer carries the swing but other companies do they will not replace the swing but only give us a store credit which won't do me any good as they do not carry the swing any longer. I asked to have the store credit refunded to us so I could use it towards the purchase from another company and the manger refused to do this so they now have my credit and I have a broken piece of furniture.
Good customer service, everyone is so friendly
Alma was my salesperson and she did a great job. Together we found the perfect sofa and loveseat for my family room, plus today it’s Thursday and it’s being delivered on Monday. Alma’s a professional and was well versed on kitchen sets, patio dining as well as upholstered furnishings.
We got a great deal on our sofa recliners but it wasn’t put up right by the delivery guys. Hubby and his friends had to put it together properly.
Ask for Moises Salgado. He's a great sales associate. Moises is super friendly and made our shopping experience a pleasant one. He answered all the questions we had and was super patient. We purchased a beautiful dining table and it was super easy. If you ever come here, ask for him, you won't regret it. We will definitely be back!
When we walked into the store we were greeted by Moises Salgado. He was very friendly and welcoming. We were able to browse the store without being smothered by a sales associate. Moises was always near by in case we had any questions. We purchased a beautiful bedroom set and mattress. Excellent price and great quality! Moises was extremely helpful and we are very happy and will definitely shop there again.
On entering the store (Ashleys In Avondale)we (My wife Lydia and I) were greeted by Alma. We were looking for new family room furniture. She then proceeded to walk us thru the entire store to show us items we might be interested in. Since she was so helpful we would take some measurements of our room and return on Friday. Knowing we had many store options to compete with we chose Ashley’s purely because we wished Alma to be our sales person.