Ashley Store | Bullhead City, AZ 86442

Arrived today at 11:40 am prepared to purchase furniture, spent 15 minutes circling the showroom while multiple associates observed us without a simple greeting or acknowledgement that we were in the store. After standing an additional two minutes at the door with no help, we left.

Nasty abrupt sales woman. "We are short staffed" was how we were greeted in a rude tone of voice as she then walked away. Go to Matress Land. Joey is so kind!

We saw a sectional sofa temporarily out of stock online and called the store today to see if they had a floor model so we could go see in person, spoke with Michael who said they had the model on display. The sectional was what we wanted and Michael proceeded to order for us with the online price and delivery match. He answered all my questions regarding the sofa,warranty and delivery options in a courteous and knowledgeable manner. We were very satisfied with our in store experience. I will update after the delivery regarding the promptness of delivery dates and service.

If I could give zero stars I would. Customer service is terrible. Girls have smart mouths. They hang up on you.. when you try to call back the phone just rings. Called from a different number and they answered right away. Took almost a month to get a table delivered. I only got it after I threatened to cancel the order. They told me it could take 8 weeks (not what I was told while purchasing). Ridiculous. Then a couple of weeks after I got the table I got a phone call saying my payments were late and I could have additional late fees or be sent to collections. Called the store to speak to manager as I never received any bill or paperwork. Was told they would call back. Nothing. I called three days straight. Nothing. Finally I got in touch with sales manager. He said they could only give me a 100.00 gift card for the inconvenience... lol what a slap in the face. Keep your damn gift card. I will never shop there again.

I ordered a bedroom set, tv stand and a desk from the Bullhead City, AZ store on October 5, 2019. I was told the bedroom set would be delivered within in a week. No bedroom set. Called again and was told it would be in on October 15th and I would get a call for a delivery date. Called today Oct 16th and was now told it would be the end of next week (25th) and they would call for a delivery date. I also ordered a tv stand on the 6th along with a desk which I knew would not be here because it is just now being manufactured but the tv stand would come with the bedroom set and there would not be an extra delivery charge for the desk because it was coming separately. Today I was asked if I wanted to wait until December to have it all delivered together. DUH no I need the bedroom furniture. Got that straightened out and then was told because the desk would come separately there would be another delivery charge. NO you told me no extra delivery charge. Talked to the manager and he had to call the delivery department in CA to see what they could do. Called back as I was going to cancel the desk if I had to pay another delivery charge. I was told they would deliver the desk for free when it came in. My son has bought from Ashley Furniture in Henderson, NV and never had a problem. I go local to give them business and this is what happened to me. If I EVER buy from Ashley Furniture again I will make the trip to Henderson, NV.