Ashley Outlet Casa Grande, AZ

Very frustrated with this place. We paid for our dresser in full in cash and it wasn’t delivered today because supposedly it wasn’t paid for. We had to go into the store because they don’t answer the phone. When we went they had no explanation and no ETA.

Joe was super helpful in finding us exactly what we were looking for and then some!! Truly reached for ultimate customer fulfillment!

Stay clear of this place! I bought a 1400 dollar mattress that didn’t last 60 days. It’s taken a month for them to respond to me so in the mean time I had bought another mattress. Ashley is refusing to refund me my money for the mattress that is completely collapsed on one side. If you decide to buy a mattress from them remember you had been warned. Absolutely horrible customer service!

Best furniture shopping we have ever had!! Joe O’Brien has excellent customer service skills!! He also got us a great price! Thank you Joe!!!

Joe was amazing best customer service associate I’ve worked with helped me and my wife with everything making it a easy process!

Joe was amazing! I came with my mom for Black Friday to look and he was so helpful and accommodating. My husband and I came back the next day and we bought our sectionals and dining table ! Super kind and super patient with us ! He made our experience even more enjoyable!

Maranda was very helpful and through out the whole process she helped me picked out my nice dining set table.

Thank you JOE for all your help, you helped a first time furniture buyer get what I wanted.

Joe was EXCELLENT he went out of his way to make sure our purchase was exactly what we wanted.

Maranda sales manager was very nice and helpful.

Joe was very helpful to us while we were shopping for a recliner. We’re ‘just shopping’ at the time and not planning on making a purchase that day but because of Joe taking such good care of us we ended up purchasing a recliner. We would highly recommend going to Ashley furniture at the Promenade mall in Casa Grande!

We had the Best experience with Joe today, so accommodating and helpful with what we wanted. Very patient we are Very Happy. Thanks Joe Ken and Jody

Miranda was great with us today. She guided us through all the sofas we were interested in, made helpful suggestions and got good Black Friday prices for us. Couldn't be happier and she is a really nice person also. We'd definitely come back! Priscilla & Jim North

Great experience 👍

Maranda was amazing!!!! She helped us get our new home all set up. Such great customer service and great personality.

Maranda was most helpful. Great experience. Good selection

Spoke with Joseph on the phone & he said he will give us the best deal. He is true to his word!!! Thank you Joseph!!!

Maranda was friendly and helpful to get us what we need for our home decor needs!!

Maranda was the nicest sales person I have ever met. She is the sole reason we bought our couch today! Thank you!

I highly recommend, Maranda help my husband I. From the moment we called on we she greated us with a welcoming smile. Maranda made us feel comfortable and was knowledgeable on the furniture we liked. She was not pushy or crowd us while we shop This was the best experience we had shopping for furniture.

Maranda and Jess were phenomenal. Definitely helped me decide which sofa I wanted. Hands down two of the best ladies to work with!

Miranda in Casa Grande in AZ did an excellent job, I left happy ,she was not only a great sells person,she treats her customer like you are one of her own. THANK YOU Miranda! You made my day!

They push very hard for you to buy the warranty. It’s absolutely garbage and won’t cover anything. They lie about it say it’s a full coverage warranty. One step up from a car extended warranty. Please don’t waste your money on it like i did.

Maranda was great, really helpful, and had great customer service!! we went in for a dining table and also came out with a sofa. Great deals!!

Joe was very helpful and got us a new sofa set at a great price!

Miranda was kind, helpful and professional

Joe was an absolute ROCKSTAR with all his help!

Miranda was AWESOME! She greeted us and sold us a beautiful living room set and we couldn't be happier with it.If you are in Casa Grande stop in Ashley's Outlet and ask for Maranda.

My husband and I love Ashley Furniture. But I appreciated the care and service of Maranda Baltimore. Maranda is smart and informative. Thanks

Maranda was amazing and super helpful!

Maranda and the Manager provided the best and honest service possible.

Great experience....Miranda B was fantastic, friendly and very patient

Purcashed a couch that came with a defective cushion. Called the store, it is hard to get ahold of the store. Took a week and 1/2 to get through. They processed the claim. A month later still didn’t hear anything about helping. Called and was hung up on by Andrea repeatedly while trying to get ahold of the manager who’s the only one able to “help” they claimed. Waited another week and still no update. Called back and Maranda told me she couldn’t help only the manager could and he was not there she would make sure he called me back first thing in the morning. A few more days passed no update. Called their customer service and they put a rush claim in. Still no updates after a few days. I called and asked for my warranty refund back full amount since I cannot use it and they will not help. It’s been 2 weeks they said it would be back in 7-10 days and still have not received my refund. I do not recommend buying the warranty or buying in general from Ashely’s. They never answer their phones and will say they cannot help.

sweetest George peach, great service. Thank you Maranda

I had the best experience shopping for a guest bedroom mattress at Ashley's Furniture!! The Sales Associate, Jessica, was amazing! listened to my needs and went above and beyond to help with no pressure sales. I felt so welcomed with all the staff at the end making the purchase. I still have 2 rooms to complete and Jessica will be my associate. Thank you Ashley Furniture!

Maranda was awesome! Explained the finance process very well. Was very knowledgeable about the furniture and was a pleasure to work with!! Highly Recommend!

They had the sofa we wanted from online. The sales person, miranda, was so nice and helpful. The financing was perfect with 0 interest.

Friendly service, very helpful, great prices on quality furniture!

Maranda was amazing. She helped us through out the whole process, answering all of our questions and making us feel so comfortable with our buy. Very knowledgeable and personable. We highly recommend Maranda for all of your furniture needs!

Maranda helped up out at the casa grande Ashley outlet. She helped us without pressure and made the process super easy by being straight forward and not sugar coating anything. Ask for Maranda she did amazing.

Maranda was amazing! She was friendly and made us feel at home from start to finish. I appreciated her brief rundown on their floor layout and how easy she made the shopping and buying process. Casa Grande has a hidden gem, and her name is Maranda. Thanks girl! ⭐️⭐️⭐️⭐️⭐️

Go see Miranda at Ashley in Casa Grande! She’s amazing! 5 stars all the way!🥰

Marana was great, we bought a really nice sofa set. Thank you

Maranda was the best, keep her !!!!

Stephanie was super friendly and very helpful with our purchase!! this place is clean and has many options. super friendly and welcoming staff. delivery was smooth aslo

Lovely sales person. Enjoyed our purchase.

Maranda is very patient with the multiple visits I did to close the sale. I love the advice on protection plan and I love how informative she can be. Mo the store manager is also patient and informative. I feel like one of the happiest customers working with all of them.

Very nice furniture. Huge selection and helpful staff

Ashley Furniture Outlet is an awesome place to shop. Ask for Jessica and or Mo. They are Great to work with. They will hook you up with whatever you need.

Maranda was super helpful and so kind to our family!

Excellent furniture shopping experience! With the help of Jessica, who provided exceptional customer service, we selected and purchased exactly what we were looking for and more! A+ all around - sales staff, product selection and price!

Maranda was the associate that helped me today. I was trying to find a sectional that fit a very specific dimension, and I started to lose hope. She saw what I was trying to do and offered me a similar style sectional that ended up fitting perfectly in our home. She was very patient with me while I worked out the details. Amazing customer service and I will definitely be back because of her.

Andrea is the best! She let us try out different pieces and was super helpful with all of our questions. She was amazing!

We went in to browse and after talking to Maranda we decided to get a couch! She was so helpful and kind and really made us feel like family.

We were helped by Maranda and she was incredibly insightful, helpful, and kind. Loved our service deeply!

Miranda was amazing!!! She helped us pick out a set that was absolutely perfect for my living room!

Ashley our rep was very helpful

Maranda made the shopping experience so seamless! I would highly recommend coming to the Ashley Outlet if you live near Casa Grande. Thanks again Maranda!

Absolutely the best service EVER by Maranda. Thank you so much!!!

Great experience with Maranda in the Casa Grande store! Very helpful. Pretty store.

Wonderful service from Maranda!!! Very happy with our choices!

Cece and Jessica were both wonderful

CeeCee is amazing! We absolutely love shopping here and she always cuts us a great deal. Very kind, very professional, we will always shop here for quality furniture

Andrea was an amazing help! She was super friendly and helpful. Had a very pleasant and easy experience. Would recommend for anyone looking for furniture.

Amazing people! They you like family here.

Delivery and Product excellent! In store Service not so excellent.

We spent a few hours at the outlet store with sales rep, C.C. She was very professional, helpful and easy to work with. It took us a while to look around and she was very patient. Ask for her when you go there.

Maranda was really helpfully in not only getting us great prices, but helping us with the paperwork needed to cross the border to take the furniture to Puerto Penasco MX, with their strict border requirements and tariff payments. Thanks Maranda!!

One star for poor customer service. The ladies didn't even bother to welcome us or check up on us while browsing. We went to the new furniture outlet across the street and purchased a sectional from them instead. Also, their customer service was way better than Ashley's.

The employee was nice and I love the quality of the bed

Maranda was amazing. We got an amazing deal. She helped us . She's so informative best sales person that we've ever worked with. So happy with our new furniture and sales associate. We ended up buying an extra couch and a coffee table. They just had such great service.

I went today and I was looking for a dining room table and buffet. I was helped by two very awesome people, Jessica and Moh. They were both so kind and helpful, because of them and of course the quality of Ashley's furniture i will definitely be back and will refer anyone i know to the Casa Grande location. Thank you again. Jessica and Moh !!!!

Stephanie was absolutely amazing and so hopeful thank you so much

Great customer service from everyone and great price 👍

We had a wonderful experience buying furniture today. Our sales person CC was very profesional, informative and helpful. We will return to buy more in the future because of this experience. Great job.

☆ Stephanie was FANTASTIC ☆ Such a SIMPLE Process and We got a GREAT Deal, Thanks

(Translated by Google) Very good service from the representative that Stephanie assisted us with. We will be back again to refurnish our house since they have many payment options and a lot of variety to choose from. Blessings (Original) Muy buen servicio de la representante q nos atendió Stephanie. Ya volveremos x más para reamueblar nuestra casa ya q tienen muchas opciones de pago y para elegir mucha variedad. Bendiciones

We stopped in for just a glance at what there was in the store. Inventory isn't large. Needing a comfortable couch though we did find one. Andrea was very helpful with information. Thank you!

Excellent customer service easy buy! Thank you Eddie and Alyssa!

Eddie and Alyssa were great!

I purchased some furniture pieces in December and my whole order was wrong. I also have been trying to get a couch replaced because it makes a loud noise when reclining. I have been trying to get the recliner replaced and no one wants to address it. They had a technician come out and he said there wasn’t anything he could do about it. I then called the store to have it replaced and no one has contacted me. It’s sad to spend thousands of dollars and no help they don’t care and once you purchase the furniture and sign off they don’t seem to care. This would be my last time purchasing furniture through Ashley. Here is a picture of the side of the recliner it had some damage, I didn’t notice until after I signed and it makes a loud cracking noise when reclining. No call no care.

Their customer service is great the store is neat any concerns or questions you need to ask they’re going to leave you satisfied with any purchase you make.

Great service

Andrea did a great job helping us on each item we looked at!!!! Great Sales Lady

Andrea was amazing she helped us pick out all of our amazing furniture, I will definitely be back!

Nice store, friendly staff, but everything that is desired to purchase always has to be ordered...and it's usually not big pieces...book shelves and coffee tables, etc., so being a spur of the moment buyer, it pushes me online to Amazon to get items faster than Ashley.

CC was Amazing ❤️

Made a great deal, fast and friendly! Definitely will be back

I was giving an earlier delivery day confirmed it then they said it was listed as Nov 2nd when I received a confirmation for the 29th of October. The manager stating he will be in touch with me to see if there is something he can do. Called early on October 29th and still have not heard back to see if they can accommodate an earlier delivery date

I recently spent over $5000 on a new bed frame and mattress. My sales rep was so sweet and polite however we were misinformed when buying the frame. I specifically asked if the frame we wanted needed a box spring or if it was a platform. I was told that if we upgraded to the bed with storage below for an extra $300 we wouldn’t need to buy a box spring. Well over 3 weeks later when the bed is delivered we do need a box spring. I immediately called after delivery and was told on the phone for a second time that my bed did not need a box spring because of the storage below. (this was the manager) After looking further he explained it actually did and I said was told I would need to spend $280 on a box spring. I explained that I shouldn’t have to spend that as I was told incorrectly by an employee. I asked if I could return the frame and get the bed we originally wanted for $300 less and then buy the box spring and were told absolutely not. The lowest they could offer the box spring to me was $117. I also asked if the pricing could be taken of the frame to offset the cost as I understand they may not be able to completely mark something to $0. Very disappointed that they made a mistake (which happens) but weren’t willing to fix it. I will not be buying any future furniture from Ashley Furniture.

Wonderful experiance at the Casa Grande Ashley Outlet. CeCe was very helpful with finding the best fit for our needs. Going beyond her duties helping to measure and find the perfect colors for each item.

I had a really good experience, very caring and listened to all mu needs,.. Thank you so much stephanie.

I had the pleasure of working with Moe, and he was absolutely amazing. He helped me and my wife with picking out the perfect couch set and was so kind in doing so. He made sure we were comfortable with the terms and conditions of the purchase and made things crystal clear. He did not have that “pushy salesman” attitude at all and gave us plenty of space to discuss what we wanted to do. He didn’t pressure us in any way and answered every question we had. As long as Moe is there, I will always come back to this store, he was truly wonderful.

Great staff, very helpful. Cici was the agent that helped us and guided us through the whole process, very informative and professional. Buying furniture can be very stressful but not here, I’m glad I stopped by this store. Even received a nice discount.

Have a wonderful day guys one of the salespersons name Stephanie was a huge help would definitely go there again

Andrea, sales lady was great!! Friendly, professional and knew her way around the showroom. Showed me exactly what I asked and didn’t try to over sale or talk a whole lot. Thanks Andrea.

Marc was great, professional and informative. Helped me pick the right mattress. Staff is friendly.

Great Experience with Marc make sure you come see him :) Answered all my questions and got me the best deal with great financing!

Cc was very professional in her customer service did not push as we looked around and my fiance and my self are very happy with the choices she gave us

Had made several purchases here at the Outlet and Andrea P. was my sales rep. on all occasions. She is an awesome person and looks out for the best options to fit my budget. Every time I talk with her it's like I am talking to a relative. Will always go back and deal with her when I am looking for new ideas/furniture.

Cece was awesome very polite and friendly great customer service !!!

Really enjoyed working with Cici and Mo they were patient with us looking for a bedroom set thank you guys very much

CC was nice, polite and very helpful and friendly.

Great experience! Cece was very knowledgeable, helpful and very friendly! We are very happy we were able to chose items that we liked!

We had a very pleasant purchase today at the Outlet store. Our sales lady CC was helpful and polite. She had mentioned that this was her second month. If she treats all customers the way we were treated she will be very successful. I would like very much to have young people like her on my team. Thank you for the excellent service.

The experience was great, very good customer service with Mark he was very nice, attentive and helped out with any questions I had and made the experience very smooth.

Nice searching for furniture and salesman, Marc was fantastic....

Cecilia helped me with finding furniture for my apartment and was so kind and helpful!!! Normally don’t write reviews but she was so amazing had to make sure others knew to come get your furniture here!!

This place is amazing! They were friendly courteous, and extremely helpful. They were willing to work with all the questions I had, and were knowledgeable!!💯👏 Thankyou MOE and CECE you guys were great!! Satisfied Customer 🤗

Ella was great, no pressure and super chill

Very clean place very nice people a large selection we really enjoyed their service helping us find exactly what we needed at a good price

Great customer service really friendly and polite

Cecillia was the best sales person and the most energetic and very pleasant to deal with she was very informative and kind it truly was a pleasure to purchase from her I would highly recommend her to anyone!!!

Great customer service and amazing prices! Stop in and ask for Cecillia! she’s the best sales person there!

Great service from Cecillia! She will help you around for anything you need! Ask for her when you come in for anything you need, She’s a great help!

Cece was amazing with assisting us with our purchase!! For being relatively a new staff member, she was very knowledgeable about all the pieces we were exploring!! Thank you Cece!

Guys were very helpful!! Found what I needed it at a very fair price! Thank you!

Ask for Ella! Helped me find what i needed with great service!

This place is nice has lots of beautiful furniture and the staff here are really nice and friendy the manager gave us a discount and CECE was really helpful to us as soon as we walked in the store . . Thank You very much . .

The sales associate I worked with was Cece and I recommend asking for her. She was personable and seemed to care about my needs. Remember to ask for sale items!

Ella is very pleasant and helpful. Allowed us to look around without any pressure.

Awesome customer service! Thank you Cece

Consider purchasing at a different store. Staff not always truthful. I was inform when purchasing furniture there is a 72 hour window following delivery to return. I called Casa Grande store the day of delivery wanting the already paid large Ottoman returned because the delivery person just dropped it off unwrapped and legs not applied. I was told, I would have to install by drilling the legs and they are difficult to do. I ALREADT paid for it to be set up. I called the store and spoke with a male staff person who stated, "not the store policy to make a return." Beware and stay far away from this store!!!

Absolutely disappointed with my experience at Ashley Outlet. Not only did I find the staff unhelpful and rude, but the selection was also lackluster compared to what I found at New Furniture Outlet just across the street. To make matters worse, they spread misinformation about New Furniture Outlet, claiming they don't offer manufacturer warranties and sell used furniture. This couldn't be further from the truth, as New Furniture Outlet carries the exact same products, backed by legitimate warranties. Avoid Ashley Outlet at all costs, and support the honest and reliable service at New Furniture Outlet instead.

Andrea Porter is an amazing Sales Rep. As soon as we arrived she welcomed us and made us feel important during our time with her. Andrea listened to our needs and we appreciate her for that.

Had a great experience with Marc! I came in told him what i wanted and was out in less than 30 minutes. Thanks so much

Cece was amazing, she sold me a mattress in less than 30 minutes. And today was her 3rd day as a sales rep.

Andrea P was the absolute BEST!!! She was very knowledgeable on everything we asked her about from dining sets to pillows!! We bought an adjustable bed base after she showed us how they work! Got a new bed set and new pillows! She made shopping so easy and STRESS FREE!!! She didn’t pressure us into anything and was super cool and sweet to talk to! Ask for ANDREA when you go!!!

We had a fantastic experience here with Andraa P. We were getting furniture for my dad, who is moving into memory care. We got a great deal, and she treated us so well.

I had one of the greatest experiences working with Mark. He was very helpful and wasn’t pushy at all. He had all the answers to my questions and if he wasn’t sure of the answer, he made sure to get it! This was the one time I didn’t mind going in for one thing and coming out with a lot more! Great job Mark!

Edit-Dec 2024 I am lowering the star down to 1. I'd give zero if possible. We needed repairs done and paid a decent chunk of $ for the warrenty. Customer service and repair department is absolutely HORRIBLE! Technician never showed up, part is supposedly on back order unil February/March, andddd nobody bothered to say anything. We kept getting told...You'll get the part in 2 weeks. Didn't happen, so we called again. Now it's 3 month wait for our couch to work. This is absolutely unacceptable. We will NEVER buy from Ashley again, EVER. I normally do not leave such low stars. I'll be following up with the manager in person as well. EDIT-Managent never bothered to call back to resolve any of these issues. The easiest thing we did was swipe our credit card. The sales representative was amazing and personable. 4 days later we just figured out they sent us the wrong color. Thank God it all matches. The issues we had were with customer contact. My husband works super remote locations. He asked that my number be primary because of this. He got in trouble for the 14 missed phone calls to inform us that our furniture was at the warehouse. 5 calls to remind him of delivery. 1 call for directions. We also decided on the LUXURY of paying 400$ for professional delivery and set up. The guys who did this refused to use the power strips my husband bought for the electronics for the couch sets. They simply plugged into the walls leaving 3 cords running across our walkway as a tripping hazard. Had we known this was the policy we'd have done it ourselves. Professional set up isn't just plugging it in and calling it good. When I questioned the gentleman delivering it. The answer was pretty rude. Apparently the almost 6,800$ we spent wasn't enough. "Most people pay extra and get the battery packs." REALLY!! While I received empathy from the person I talked too. There was zero accountability. Zero solutions or offers to redo or compensate for the hassles. For this reason. We will never buy from Ashley's again. Pic is from our 400$ professional installation. 🙄 Ps. The store now refuses to take calls for warranty work. Stay clear of this place!!

My experience here with the salesman, Mark was wonderful. He listened to every detail of what I was looking for and made sure I was happy. I will definitely be back!

Matthew was very helpful and friendly. Great experience!

Mark was very helpful

Mark was extremely friendly and went above and beyond helping me get a new bed and mattress for my disabled mother in law. He gave me several options for her and helped me find the perfect mattress that met all of her needs.

Andrea Porter was a great sales lady very professional, great prices would recommend Ashley Outlet.

Excellent service! Friendly, courteous and very professional!

This store is a hidden gem. I love the selection and the customer service is amazing. Andrea Porter greeted me immediately upon entering, started a cart to save my selections, and walked me around the entire store sharing details for each sectional I was interested in. She was so kind and very knowledgeable. I will definitely be back!

👎👎👎👎 no communication what's so ever. Not happy with service!

Marc was a great sales man. He was very knowledgeable and patient. Will definitely be back.

Matthew is amazing! I had questions about a couch that was not in store in Casa Grande, Matthew took it upon himself to look up the information and called me back! I went in I found a couch and ottoman Matthew help me with a credit card app. I was approved...then I changed my mind on the ottoman, saw one from a different company!! No worries! Redid the paperwork I got what I wanted I am Happy!!!

Matthew was great, sold me a great mattress and had amazing customer service ! Wouldn’t go to another store and will be returning.

Manager Moe Money, here was the best! He helped me find a whole bed setup, plus a whole new sofa and loveseat for my new apartment! 10/10 service! Will definitely be back

Manager mo was awesome!! Very knowledgeable and personable. 10/10 service

Was looking for a mattress and Mo the manager helped me. I didn’t know there were so many different options when it came to mattresses.It was truly overwhelming, but he helped me so much was so knowledgeable and kind. Such a great experience if you go there, please ask for Mo. What a great guy!

Shoutout to Andrea Porter, she was amazing. Thanks so much for the sale of our beautiful living room furniture……you are awesome!

Marc was excellent. He answered all of our questions and was very helpful.

This is the best place to start shopping for your home… My family and I were here last night without even planning to purchase anything because it wasn’t the right time but Vernon, Matt, and Jennifer did everything possible so that we could afford to purchase our table last night and not only that they were so kind to my baby, I left feeling so grateful thank you guys sooooo much 🙏🏼❣️ I loveeeee the table and really appreciate you guys and your welcoming vibes 🥹

Great service and very knowledgable! Vernon was very helpful!

Great experience, Vernon was very informative. Will be back for sure!

Andrea was amazing and SO helpful! 🤩

Just had a great experience with Mark! He is a great asset to your store. He was honest and polite and we appreciated working with him

Vernon was exceptionally professional and super friendly. I will be back for other items

Rik is a awesome salesman. He was with us throughout the whole process and had great recommendations. Thanks Rik in Casa Grande location.

Andrea Porter is amazing! Highly recommend her.

Andrea was great and Moe. Got us the price we want to spend.

The purchasing process was “okay.” But, after the dining table began to chip, I talked with Jennifer, the customer service rep in the store. She was wonderfully responsive and pleasant. She created a paper trail and a plan to address the issue. Yea, Jennifer! You’re great at your job. Thank you.

Big thanks to Marc for helping us find the right mattress and bed frame at a good price for us, we cant wait for our bed to come in!

Marc helped myself and my GF. He was the nicest salesman I have ran into in years. The wow factor was off the charts. Even after the store hours….. he didn’t have a problem helping us and we never felt rushed. He even stayed later after my gf forgot her phone in the store. This guy needs a big raise and a pat on the back. Nice work man, they need to clone you.

My experience with Ashley and my sales rep Matt and office personnel Jennifer were excellent and very helpful and knowledgeable. Delivery was very smooth and drivers were very helpful. Definitely will be purchasing again.

Rik assisted us, excellent service and professionalism. He exceeded our expectations.

Rik was awesome, excellent customer service. He work hard to get us the correct merchandise for us.

Mark answered all my questions

Thank you to Andrea porter for getting my son setup with a new table set

Andrea Porter was amazing to work with she went over and beyond expectation , great prices and awesome atmosphere. will be returning again.

Andrea porter- awesome visit, she was very help and knowledgeable, Would recommend anyone

Matthew was great help.

I had a wonderful experience in store ! Jennifer and Moe were an amazing help..

DO NOT BUY ANYTHING ONLINE! They will not give you your refund. They will give you the run around saying someone will reach out to you. BUY IN PERSON PLEASE! Been scammed by their online store. Even if its under ASHLEY name. GO IN STORE!

Ella sold me living furniture set and was awesome!

As soon as we got here Mo give us a great customer service , great place to find quality furnitures

We shopped here today and we had great time getting our new furniture. Moe (manager) and Marc where awesome helping us to get the best furniture👌 with the best deal. Loved to buy at Ashley!

Very helpful people !

Matt and Moe took care of me and will return back! Thank you! 🤩

Store manager Moe was very helpful! Would return here again for any future purchases!

Ashley and Mo was great to work with and had a great experience

I had been looking everywhere for a small profile recliner but was having no luck until I went to Ashley Furniture in Casa Grande. When I got there Rik greeted me and helped me find the perfect chair! He was friendly, helpful and knowledgeable. If you stop in there, ask for Rik. You won't be disappointed!

Shopped here recently and had a GREAT experience! Andrea was soo helpful, knowledgeable, super nice and down to earth! I will 100% be buying from here again!

I was looking for a recliner and the main salesperson Richard(?) was with another customer so Jennifer (who worked in the office I believe) asked if I needed help since I was just wandering around browsing. Even though she was not a regular salesperson, Jennifer was extremely knowledgeable and helpful. She took the time to show me what I was looking for and answered questions until Richard was finished with his other customer. Both Jennifer and Richard gave amazing customer service. It was a great experience and I highly recommend Ashely's for anyone looking for good merchandise and really friendly and knowledgeable service!!!

Andra was very helpful and caring about my comfort. Very kind and knowledgeable Excellent service from Andra. Thank you kindly

I had initially posted a very detailed post,regarding my experience with Ashley Furniture Outlet in Casa Grande, and decided to remove the post, because it was to detailed. The short version is the store did not properly handle my request to properly repair or replace my five month old dual recliner coach that had a tear at the seam on the arm. Later they finally agreed to replace the couch, which is scheduled, for 2/27/24, so I will see how that goes. Hopefully you will have a better experience, and the store will be more attentive to processing service claims.

Richard and Jennifer were great. My friend and I had a fun time. We both got furniture, the service they gave was great. Excellent

Great experience with Marc he will get you exactly what you want. Definitely recommend to come in

Rick was amazing today excellent service

All I have to say is WOW! What an incredible experience I had visiting this store. From the moment I walked in, I felt wanted. They had a great selection of product at a great price. Moe the manager was extremely helpful, showing us around and ensuring we were making the buying choice. I would highly recommend this particular Ashley's to anyone. Make sure ask for the Moe the manager as he is just wonderful!

Loved working with sales manager matt. Great dude. Knowledgeable but not pushy. Laid back but also got the job done. Would definitely work with him again. Overall great experience 👍

Worked with Matthew Johnson was very knowledgeable with his furniture information. And was a straight shooter in explaining all the details of finance and delivery. If I got back only working with Matthew Johnson

Very polite staff. Marc paul was very helpful and did not pressure you into a sale. Helped us with our decision on a dinner table set.

Scott was very helpful and assisted us with everything we needed. The process was quick and painless.

scott and mo were great, was good to do business with them, highly recommend them

In November of 2022 I bought $4000 couches from Ashley furniture I was expecting top quality as that's what I had experienced in the past from them. let me tell you they went way downhill the couches are so cheaply made, I did buy the 5 year warranty, which when I called today was told doesn't cover because I should have called sooner as soon as I noticed they were starting to smush. These are the most cheaply made couches. Beware if spending your hard earned money at this establishment. I have never had couches that looked this bad within the first year. Buyers beware!

Wow amazing store, Scott and Moe really took care of me! Thank you

Was very impressed by how knowledgeable everyone is!

Moe and Marc took care of me and were very professional. Great selection, great prices and great staff

Great customer service

Ricky is funny.

Quick, friendly and definitely coming back.

Marc was amazing super helpful not pushy and great customer service.

Scott was great salesman that made the experience even more great!

Thank you for helping me find the perfect mattress, my consultant Andrea was great!

Go See Marc! He’s very informative & will get you set up with the best deal possible. I’ve been a couple places in town that were unable to help me with my furniture purchase needs!

Bought our new family room set here and love it. Only complaint was the sales people were a bit pushy. Didn't allow my boyfriend and I to just enjoy and speak privately to each other. Overall though the salespeople were very nice and we love our new family room set!!!!!!

I worked with Matt, and Marc. They were very easy to work with, We got a great deal.

Ella was a tremendous help and made the whole experience pleasant

Our experience was fantastic. Andrea was extremely helpful and friendly. I would highly recommend you see her for your purchase.

Ist time in this newer location. Store is well lit, welcoming & salesman Mark was so very helpful. Hubby knew exactly what he wanted in a sofa & we didn't have to shop & would not want to shop anywhere else! Thanks.

It’s unfortunate I have to give a one star review when this location has such great ratings. I bought a new bedroom set here. I waited for weeks for delivery which is fine. The day of delivery there was an issue with some of the parts to the bed so they couldn’t put it together. I’d already given my old bed frame away so this meant sleeping on the mattress on the floor until the new parts could be delivered. I expressed that this would be hard for me because I have arthritis in both of my knees and it’s extremely painful to bend my knees and getting up and down from the floor is not good. The corporate office assured me this would be expedited. Today I receive a call from the store regarding the new delivery date and it’s close to 3 weeks from now. So I will continue to hurt myself getting up and down from the mattress on the floor for weeks. Definitely wasn’t expedited and I’m super disappointed. Doubt I will buy anything from Ashley again.

Andrea Porter was super great to work with. Thank you!

Please stay away from Ashley furniture. They lie and they have no compassion for their customers. Don't believe them. They just want their sale. They really took me for thousands and and did not stand by their promise. I got the wrong bed and they would not take it back!

Great customer service, new guy Marc helped take care of families needs, even for second order on a different day.

Marc was our sales sales associate and he was amazing. He was knowledgeable and super helpful. Will definitely go back to him for any future purchases.

Andrea was very informative and worked with us getting the bed we wanted.

Just moved to the area, was impressed with the kindness of the sales staff and the availability of furniture. Jennifer was so kind in helping me with all my questions and concerns. Great store Great Company.

Went to Ashley’s furniture and received help from Andrea Porter. She was very helpful, professional and had great customer service. She answered all of our questions and was very friendly. Will definitely do business with her again, thank you for the help.

Andrea was very helpful and professional and I would recommend her to friends and family.thank you guys for your help

Andrea was so wonderful to work with and very helpful

We had an amazing experience buying a new couch from John Fernando he was so accommodating and made the purchase so easy and pleasurable will definitely come back again

great customer service with John Fernando. purchased a queen size bed and was looking for an oval table and he found us and a oval table. would recommend John Fernando when coming to the Ashley store

John Fernando was very helpful and considerate.

John Fernando helped me find what I was looking for. Very nice and friendly. Thanks for a good experience.

John Fernando was awesome! He went out of his to help locate the tables I was looking to complement my bedroom furniture. I appreciate his customer service!!!

Ella was very friendly and knowledgeable. Quality furniture at reasonable prices.

Ella was very pleasant and patient. I enjoyed working with her

Scott is absolutely amazing! Love that he met us at the front door as soon as we walked in.

Andrea Porter was my sales gal and she was awesome to work with , shop with her you'll have a great experience.

I second all the reviews that say they hate the pressure from sales people and that John Fernando was THE exception to this. He was so nice and didn't pressure us at all! I honestly walked in not planning on buying a mattress right away but he was so friendly and helpful that I didn't feel stressed out by the experience at all. I was able to make a decision that I felt good about. The store lead was also great and helped make me a deal. Will definitely tell people to check this Ashley's out!

Had a fantastic experience at Ashley’s my salesman John Fernando was the best

John Fernando. Very nice guy, help us out a lot and the process was quick and easy. Would recommend this store to anyone. Great people, great prices!

Andrea was the absolute best. She helped us find everything we needed. She recommended some great items and saved us money. ask for her.

John Fernando was very patient and helpful.

I needed to replace my worn out couch and salesman John Fernando listened to my requirements and helped find the perfect replacement. Thanks John.

We couldn’t have been happier or more impressed by the service that hat we received from Alice at the Ashley Outlet in Casa Grande. She was courteous and patient as we looked for bedroom furniture. She understands what it means to make the customer happy. Needless to say we purchased three items from Alice and left the store in a fantastic mood!

Andrea was great and a wealth of information, a pleasure to talk with. Thank you very much

John Fernando was excellent!! He answered every question quickly and helped us find everything that we were looking for. 10/10

John Fernando did an amazing job when my family and I went in today looking for an entertainment center. He gave us a good deal as well. Highly recommended him

People in the store were very helpful and knowledgeable.

John Fernando was awesome. Followed me around for quite some time as my daughter & I were deciding on many different items. He was patient AND gave me the discounts I asked for! Thank you John.

John Fernando was a great sales man 👍🏽

Knowledgeable friendly customer service. They really worked with me on pricing. 100% recommend!! John Fernando was my salesman, excellent!

John Fernando was exceptionally helpful and very pleasant to work with. Very knowledgeable about what we needed.

John Fernando welcomed me into the store. He carefully and thoughtfully listened to what I was looking for. He showed me a recliner that he thought would be what we needed. The manager was also very accommodating. He was even willing to relocate the recliner in order to make it easier for my husband. I highly recommend the Casa Grande store.

John Fernando was amazing !!!

John Fernando did an exceptional job of helping us with our furniture purchase. He gave us plenty of options and was very patient while we made our selections. We will definitely be back for our next purchase!

Great customer service. John Fernando was awesome

Andrea Porter was extremely helpful and helped us find a sofa that was perfect for us and at a great price! Would definitely shop here again the next time we need some furniture.

John Fernando was great help for my families furniture needs.

Andrea was very sweet and helpful. Answered all of our questions. Smooth and easy buying process.

Went in for a new bedroom set for my daughter, left happy after John Fernando helped a brotha out. Shopped at other furniture stores before, i think i found my go-to from here on out.

This was a weirdly excellent experience. I absolutely HATE being greeted at the door by salespeople trying to sell me. However, it worked here. The smile seemed genuine, the up-sale pressure was nearly not felt, and it really felt so much less like a commission sale than it could have. He was friendly and well-trained and is obviously a people person. I can genuinely recommend John as a salesman, and Ashley as a store.

(Translated by Google) Very good services and excellent prices attended by John Fernando. (Original) Muy buen servicios y exelentes precios atendidos por john fernando.

John Fernando helped me and my partner picked out the best dresser they had! Thank you so much!

John Fernando gave us excellent help in Casa Grande, AZ. We are very satisfied.

Andrea was the best! Showed me everything I was looking for and helped me get our new king setup!

John in casa grande gave us Great customer service!!! Recommend to anyone!!

John at the Ashley outlet in casa grande store was awesome! So helpful and knowledgeable! We came back just for him!

Scott in the CG location was so fun, knowledgable & very outgoing. Knows his fabrics & styles.. took us everywhere in the store & joked with us.. made us feel comfortable while shopping. Go to ashley outlet at the CG location and ask for him!!!!

John Fernando was very helpful and accommodating. He was not too pushy and helped us make the perfect choice.

So awesome very helpful.. would highly recommend her..Stephanie....

WOW!! 😊John and Mo the manager,were absolutely Amazing. Professional, friendly and be sure to ask John for his personal curry recipes. 😁

John was an amazing sale person.

Andrea did a great Job helping find my furniture needs.

Great customer service from Andrea. She really went above and beyond to make sure our family was taken care of. 10/10 would recommend

My mom needed a new rocking chair, and is kinda old fashion, she went to this outlet, found a chair she liked but wanted a darker color. The new chair with the color my mom wanted was a quick and easy pick-up, John who helped load the new chair was super friendly. Was in and out quick, great experience.

Great experience, was able to find furniture I really liked. The staff member John was very friendly and helpful!! Will definitely return when i am ready for more firniture.

Love the prices!

My wife and I went into the store for an entry way table and the salesman was very helpful and made suggestions without being pushy. The manager and salesman gave us a fantastic deal as well. It was an overall great experience and I would recommend this location to everyone!

John Fernando was such a great help when we were searching for our new living room and gave us a great deal, I definitely recommend Ashely Outlet!!

Stephanie & Team we’re super

Went yesterday to purchase a new mattress and entertainment center and John and Mo were very kind and helpful. They provided great customer service and were very patient with me. Definitely will go back to see them when I need something. Thank you guys.

Ella was amazing and easy to work with on my new Cal King bed. Ask for Ella if you stop by!

We came into the Casa Grande Outlet store yesterday to look for a new chair for my 81 yr old mother & were greeted at the door by John Fernando. He listened to what we were looking for and showed us different chairs. He was very attentive and courteous and never pushy. It was like he knew what options would be best for mom and didn’t waste time with choices that we didn’t want or need. We walked in to look at rocker/recliners and then he asked if he could show us one more. We knew as soon as mom sat down this was the one! We purchased a Power Lift Recliner that mom is so excited to have delivered later this week! We would not have explored this option if John had not taken the time to help us find the best solution which would fit her needs. He very patiently showed her how to use the remote control and after we decided on the chair he went above & beyond & gave us a huge discount!! We had a very pleasant experience & couldn’t have asked for anyone better to show us around. We would recommend John to anyone who appreciates excellent service!

Staff supper nice and friendly, they helped me find what I need fast and for a great price !

The store was great, the customer service was the best part with someone greeting me right at the door. Definitely coming back. Thx mo

This place always comes in clutch when I moved in to my new house. Thanks to Mo, I was able to get myself a new couch that I am excited to get it delivered 🙌

Warning ⚠️ before you make the drive from Phoenix, this is NOT AN OUTLET. Everything is the same price as normal Ashley stores. We were very disappointed after driving from the northern side of Phoenix to find it was all the same as our local Ashley store. I even called the day before to check it was an outlet and was assured it was. The saving grace of this store are the staff. John met us at the door and was very polite and helpful. While we didn’t end up purchasing anything, he was knowledgeable and not overbearing as we perused the store.

Very nice employees and very helpful

Wonderful service and very respectful. Not at all trying to upsell.

John Fernando was Very helpful and knowledgeable of items I was looking for. Excellent customer service!

The customer service team was amazing and knowledgeable about questions I had about an order of mine. I will definitely be back to Ashley's Outlet!

I went to the ashley furniture outlet close to closing time and John Fernando assisted us with A-1 quality service with no rush and we got a great deal on a brand new sofa!

Very helpful answer all my questions and got me the best deal my sales rep was John.Fernando very recommend going to see him

We had an amazing experience last weekend at the Ashley’s outlet in Casa Grande. As soon as we entered the store we were greeted with a warm welcome from our sales representative John Fernando. What a great guy. He showed us around the store, and made himself available for all our questions. We picked out a beautiful sectional that fit perfectly in our home. We Would definitely recommend John and Ashley furniture to all our friends and family!! Great Job John F.

Moe & Ella did an amazing job, they were both extremely helpful, very knowledgeable on the products as well. Great customer service, made shopping for my house very easy. The Outlet was very clean, organized and labeled well to help me navigate around. Thank you both for all your help I will be back!

Wow this store is amazing, very informative, and they took care of me

Amazing Service! The salesman was polite and wasn't pushy, he let me take my time and help me make a perfect decision!

Unpleasant experience today, sales lady had a bad sarcastic attitude directed at me, unprovoked and extremely unnecessary. Left right after, and will not be back.

I had a great experience at Ashley's Outlet John Fernando was very knowledgeable and made sure to answer all of my questions he also was very helpful when it came to decision-making and not pushy thank you John for a Pleasant experience!

Amber was our salesperson at the Casa Grande location. She was wonderful and very attentive to all our needs. I highly recommend her to anyone who goes in the store.

I absolutely love this new location in town. The staff is Amazing, Stephanie was so helpful and very detailed. I would highly recommend seeing her for anything.

Overall great experience with the staff and thank you for helping me select my theater recliners!

First time going into this location highly recommend. People are friendly and very knowledgeable! If your are looking for furniture definitely recommend stopping in and taking a look. Plus they have a lot more to show than what's on their floor as well. Thank guys!!

Matt is the best salesman in Arizona!!!!

Ryan and Matt was very helpful also knowledgeable. Ryan was running around like my golden retriever thought the whole store 😂. I would definitely go there to shop again!

Great help from handsome Ryan, the store manager, even I just come for customer services. 5 star Ryan!

Don’t miss out on this beautiful store. The staff is friendly and experienced! Great selection and price! Go check it out.

The store manager was super helpful. Helped me with my issues. Will definitely come back again.

Great store and awesome store manager!

My Saturday has been made!! Myself and my boyfriend just left Ashley from making a pretty big purchase. It was definitely an great investment so we wanted to make sure that who ever we worked with was very patience nice loved their job etc…. Ella was it!! She was everything and more, she was was very welcoming and took the time to make sure that our big investment was worth it and it definitely was. (I’m so excited for it to arrive) Ella also took the time to explain everything to us in detailed.She made sure that all pieces accommodated our everyday lifestyles . I truly want to thank Ella for her kindness sweetness and overall customer service I will definitely be back.

So glad to have Ashleys back in Casa Grande! I went in the other day with my family and staff was 🤩 Awesome, they were all very knowledgeable and helpers one of another. Managers Ryan and Matt were very helpful as well. We also worked with Shalisa and she was amazing to work with very informative, willing to go above and beyond gave us our space I actually was in there to redesign my entire house and Shalisa assisted me in giving ideas on what colors I should have sofa, bed , chairs etc…… that accommodated everyone in my household. I will definitely be going back to work with her. Hopefully they get some new pieces soon when I what to furnish my other house.

Everybody was really friendly and made sure I was being helped. Matt did a great job with service from the beginning all the way till after delivery. Love my new mattress.

Exceptional experience! Shauna was our sales associate and she was very knowledgeable, friendly, and helpful. There was no pressure to buy and she encouraged us to make sure the furniture set was right for us and our space. We will definitely return to this store.

Such a great and family friendly furniture store. We were helped by Shauna, she was so nice and even made the kids happy about shopping there. She didn’t just try to up-sale us, she made sure we purchased what we loved. We will definitely be shopping here again. Thank you Shauna for your great customer service!

I went in looking for a new living room set Shauna took the time out to set everything up moving stuff around while pregnant to make sure I loved every bit of the set it’s was in my budget delivery when I needed it and was set up for me thank you Shauna will be back for my bedroom next!!!

I’m giving a 5 star review mainly because of the associate Shauna! She was really great! We went in to check out the mattress and bought a new bed and mattress! Shauna answered all our questions, even the ones we asked more than once! I appreciate her patience and kindness!! You need a great associate? Ask for Shauna!!! Thanks Shauna! We love our bed!!

I had the best experience with Shauna after seeing the reviews I was skeptical but she answered all of our questions. Shauna was very interactive the time we spent there with our kids asking her all types of questions! I got a great deal with my delivery when I needed it and more thank you Ashley outlet and thank you Shauna, will most definitely be back again!!! Btw my husband is black and we got the best customer service just saying!

I like how you guys deleted my comment and review about how unprofessional you're employs were , and how they helped 2 families after us even though we first in! Your judgment against the way we looked costed you a huge sale and we took our buissness to mor furniture! Never judge by looks 👌 because my husband wasn't white! Doesn't give you the right to not even attempt to ask of we needed help.

Hello everyone, this is such a beautiful store. My husband and I just moved to Casa Grande the 11th of February this year. We decided to see what store were in the mall on Presidents Day.i spotted the Ashley store right away. We were greeted with very friendly salespeople. We were looking for a sleeper couch. The one they had fit the budget but wasn't to my liking. I started wandering the store and landed on a most comfortable DARCY royal blue sofa. That's the one I told my hubby. The sales girl offered us a Presidents Day coupon for $100 and we bought it!!! Delivery is a bit pricy but worth it. Can't wait for Thursday. Antoinette Brooks

Brianna O. was simply the best. She showed us exactly what we were looking for with no pressure. She gave us options and was extremely efficient with our time. Brianna was friendly, happy to help, and courteous!

Shalisa was fantastic! Answered all of our questions and was willing to look up different products for us in different colors. She didn't push at all, super friendly, very easy to talk to, went above and beyond to try to help, and personable! We will be back! Thank you for the great customer service!

My boyfriend and I bought our first couch together from this location. Ella was amazing! There were 2 other ladies that helped out as well and they were both super nice and helpful. Ella helped us with everything we needed and answered all of our crazy questions. It fits and looks great in our home. We are so happy with it! We will definitely be returning for future purchases.

We been with Ashley for years She hasn't let us down yet !!

Just purchased our lovely couch! Thank you Ella for helping me find the right one. I’ve gone into different furniture stores and felt pressured to purchase a piece. It was the total opposite here. Ella was very kind and professional. The customer service was excellent! I will definitely be visiting again!

New store in town. Went to go look for a sectional sofa. They where very nice, and helpful. Lots of options.

Amazing deals on quality product. I was most impressed with the customer service here!

Very friendly And courtesy Customer serviceI just needed a small item and they were able to help me with that Along with delivery options Thank you for your professional help

This is a new store with amazing deals and amazing people Ryan, Jordan, and Matt helped me in getting a good deal.

Gabby is absolutely the best sales person I have ever had the pleasure of dealing with. She is very knowledgeable and friendly and listened to my needs. She was also very patient. She will get my repeat business.

We had an awesome experience our sales associate Fran was awesome from the moment we walked in . She Gave us on amazing deal on our new furniture. Thank you Fran.

Great picking out the furniture that we needed, the salesperson was so helpful and the supervisor was also. Frances Malaito was excellent.

Wonderful experience with Ashley Furniture, Casa Grande. Our sales person Gabby bent over backwards to work everything out for us. Gabby is marvelous, very customer service oriented, helpful and knowledgeable. Loved working with her. Our delivery and set up crews were great also. Don't have the names of the first crew that came out in June, but had another delivery on 10/7 and Joey and his partner were just as friendly and helpful. Great experience all the way around. We will shop again with Ashley. Thanks again for all of those that we worked with.

Fran Malaito was my saleslady and was extremely helpful, spending a lot of time to make sure I found the right piece of furniture! Thank you Fran for all your help and also the advice you gave me!

I had Fran Malaito for my sales rep.. she did a good job helping me find just the right coffee table.. a very unique one...she did everything a good sales person is supposed to do... very accomodating with price and discounts and financing...The table was delivered a few days ago and I am very pleased with it... it looks good in front of my couch... thank you Fran and ashley furniture.......sincerely... Joyce Witters

Staff seems nice. The store was practically empty and I was not hassled by any unwanted sales tactics. I have learned to let salesmen know right away if I am in need of help or if I am only browsing. This helps me shop and be comfortable. Prices are high but so is quality. You get why you pay for.

Sales men are overly pushy. Low quality products

Had a wonderful experience at the casa grande location. Nicole in the office was amazing. Very professional and very helpful :)