Ashley Store Gilbert, AZ

Good quality furniture at a reasonable price. Nice employees

Aizhan was amazing and helped me out get what I wanted. She knows a lot about decorating and furniture. She helped me pick out amazing items. Props to her my place will look better

Friendly experienced salesman. Lots of inventory.

Our salesman, Jordan Nelson was excellent. We really felt he worked with us to get the very best pricing. We’re looking forward to delivery! 🚚

I have never had such a pleasant experience in all my life shopping for a couch. Tristan was wonderful at understanding our furniture needs and genuinely excited to make sure our living space was the best fit for us. When I walked in I was welcomed warmly and then given the freedom to walk around at my own pace. If I had a question, someone was there to answer, but I never felt any pressure to buy anything. Special mention to Dean, the floor manager. He recognised that my 12 yr old son was bored and took time to chat with him and get to know him while I was discussing couch configurations. When I returned the following day with my husband, in Tristan’s absence, Dean treated us like royalty. Glen was the last person who helped us by finalising the sale. He was helpful, quick and accommodating and also very friendly. My experience at Ashley Furniture means they will be my first port of call every time I have furniture needs, now. It feels like I just found another part of my family.

Jordan was awesome and super helpful. If you’re going to buy anything, go to him!!

Sam was very confident in showing me the things they had in stock and letting me know what had to be ordered

I recently moved here to AZ without any furniture. I went to their store and was helped by a nice lady named Nancie. She helped me set up my new home with furniture I love. Also, I could call her when I placed an item, to see what else I needed and the space left. I cannot say enough positive words for her help.

First of all, let me start off by saying, I’m not a shopper😆, too many choices to pick from. Had already been to a couple other furniture store thought I would go into Ashley‘s because I saw something online that looked like it would fit in my dining room space. Like the fact that Nancie acknowledge me, but wasn’t pushy and said, if I needed any help let her know. We found the item that I saw online, but the height of the table was too high, so they found the exact one that I wanted, but it was a little bit more expensive than what I thought Nancie talked with her manager and was able to get me a great deal and the rest is history. Dining room table should be delivered in two days. Can wait! UPDATE: Dining room set delivered, as soon as the delivery people left I noticed one of the chairs had a little bit of damage to it, immediately called them, they said that they would have the delivery people come back, pick it up and replace it with a new one. Couple hours went by I called back and then they said that it was the end of the day that someone would reach out with to me within 24 to 48 hours I also reached out to my sales rep, to see if she could do anything. She never returned my call. I reached out today because it’s been 48 hours, and the same responses is that nothing‘s been done but someone will reach out to me within 24 to 48 hours. They do great things on the front end, but if you have any complaints or you need something fixed, no one‘s around to help you out. Very dissatisfied. Don’t think I’ll buy anything from them again. Signed, Still waiting for them to make it right and replace my chair. 😠

Great customer service!

Our salesperson Nancie was a great help, no pressure. It has been years since I even walked into an Ashley furniture because my first experience is in Southern California We’re not good. Quality in selection for horrible. However, I was pleasantly surprised when we shopped at your store and had a wonderful selection and higher quality goods than I saw years ago.

Went into this location today and within 15 minutes, Jaden with curly hair, if I remember his name correctly, approached me 6 times. Now, being greeted and then later checking up once is ok, but to me, 6 times in 15 minutes is excessive. He gave off a feeling of desperation and made me feel uncomfortable and pressured. When I told him I would find him when I'm ready, he seemed to take issue with that and would stare at me as I walked around. I ended up leaving this Ashley and going to a different one which resulted in a $4100 purchase My opinion, bottom line, customers will come to you when they are ready. You don't need to stalk them around the store like a shark looking for prey.

I have always shopped for furniture from Ashley. This time because I did the financing they tried to sneak in protection at a cost of almost $600 for a couch that was $1000 thinking I wouldn't read the receipt. They tried to act like it was an accident but you could see that it was not. I will get the same exact furniture at AFW for cheaper. Ashley has really gone down hill.. Its sad to see. They have lost my busy for ever. It also took them three times to deliver the furniture.

Jordan was an excellent salesperson. Very respectful , knowledgeable and outgoing personality.

Great customer service. Our salesman was great and was very knowledgeable and helpful!

Great service and good discount by July/4th sales!

Aizhan Robaina, my floor salesperson, was very accommodating and patient. She did not press me to upsell more product once I explained my situation. She was delightful and I will gladly recommend her and Ashley to friends who may be in need of furnishings.

There was only the secretary at the sales desk when we went in the store. I said Hello to let her know we were there. We looked at dining room chairs for about 30 minutes without contact from anyone. The maintenance man came by us 2 times. Had to walk back to the desk and approach a salesperson. Purchased 6 chairs in spite of the inattentive staff because it was what was needed.

The bed is comfortable. We made a good choice, a good store to shop at. Thank you for all your help

All of the sales associates that assisted me along with the manager was wonderful to work with. They are very honest and do not over charge people!! Love this store!!

Justice went above and beyond to find me the set I needed in record time.

My wife and I have been in several Ashley furniture stores, along with many other home furnishing stores and Aishan is perhaps the best representative we have encountered. Pleasant personality, accurate information and adept at using the Ashley supplied information system. Our time was well spent.

Great experience and assistance from the moment we walked in til we left with a bed, remote adjustable frame, and hard wood outer frame. Quick, easy, and affordable!

Wonderful shopping experience. Can't wait to get the furniture in my new house!

Today I was able to purchase a quality dresser at Ashley. I worked with Glenn who was very helpful and went over and above. Great experience.

Excellent service with Angela

Cooper was incredibly helpful when assisting my mom in finding the perfect recliner. His knowledge of the different options and attention to detail made the process so much easier. He was patient, kind, and really listened to what she needed. Outstanding customer service—we truly appreciated his help!

Don’t believe on their warranty. Their protection company is waste of money

Bought a couch in-store and specifically asked the salesperson if the warranty would still be valid if we moved. I was repeatedly reassured that there would be no issues filing a claim if something went wrong. Fast forward — one of the recliners is defective and needs a replacement part installed. It’s been over a month of chasing down customer service, being told “a ticket has been submitted” every time, with zero follow-up or resolution. After multiple frustrating calls, we were finally told the warranty was voided simply because we moved. Save yourself the headache and go anywhere else.

Great experience. Cooper helped us from the beginning to the end. We had so many questions and he had all the answers. Will be going back for future purchases.

I had been to another location and after visiting several other furniture stores, I stopped by your store. The sales person Randon Cornett greeted me and helped me find the couch that I wanted. Great sales person! And great experience

We had a great experience! Angela is the best! She knows the merchandise and design! Looking forward to enjoying our furniture.

We recently purchased some couches from Ashley Furniture. We had an amazing experience. Our sales associate Jordan was super attentive and answered all of our questions. He knew what we were looking for and provided some great options that were child friendly and within our price range. He even kept our little ones occupied while we made our way around the show room. He also sat on countless sofas along side us and made sure we were taken care of. We left with a feeling of the utmost gratitude for such excellent service! Thank you, Jordan! We appreciate you.

My salesman was awesome. And I found what I was looking for!! It’s a win win!!’

Glenn was wonderful to work with! He made the purchasing process simple and seamless!

Tristan was amazing. We got a good deal.

Angela provided a great service!!!

We bought some patio furniture here. Waiting for it to ship but in the buying experience was really amazing. Ricardo made the experience absolutely seamless and quite frankly, I wish I could buy all my furniture here in the future. His manager was also incredibly polite and truly wanted to earn our business. You don't find this kind of workmanship everywhere and the team here should be incredibly proud of what they've built. Keep up the incredible work!

Glenn Blake. A true sales vet. He sealed the deal and got the signature! Glenn… I want you to read 212• Degrees. It’s a book & you’ll love it! Great work and keep crushing it. Just in case anyone sees this.. they have an incredible sale you can’t miss it. 0 ZERO % interest for 72 months for financing option for Memorial Day weekend 2025! I just moved into a home at power ranch and this is why I go to… Ashley’s home furnishing

Randon was very friendly, helpful and provided great customer service! 10/10 experience!

Great experience purchasing our Larce sofa at Ashley Gilbert. Cooper was very helpful, personable and not pushy. He gave me and my wife as much attention and help as we needed, gave us a great deal and then allowed us the time and space to come to our decision the following day. We were considering a sofa from Living Spaces across the street but are glad we went to Ashley afterwards and found a higher quality sofa at a better price that was available for delivery two days later as opposed to 4-6 weeks later. When we came back the following day to make the purchase, one of the managers remembered us from the day before and made a point to stop and chat for a minute even though he was in the middle of something. We love our new sofa, we’re glad we went with Ashley and are happy to be done with our couch search!

Very friendly service. Aizhan spent time to help us find what we are looking for.

Tristan was great! Awesome to work with! Simple and easy process!

I explore variety of stores and it came down to two stores. When I enter each Ashley was by far the more involved and professional. Gave me space to roam and look around. Then they actually helped me with extra effort with design and color matching. As a guy I suck at this. So their help made my new place and stuff pop and look amazing. Very happy.

Our sales associate, Aizhan, was exceptional! Her product knowledge and design suggestions made it so easy to find what we wanted. We will be back in the future due to the profesional experience .

Tristan knocked it out of the ballpark with his knowledge on mattresses. Jordan and Dean were extremely helpful when we came back to purchase our new mattress. We had a great experience and I highly recommend this location if you’re looking for a new mattress.

We purchased 2 side tables and 2 lamps on a Tuesday and scheduled (what we were told) was a pickup time at the Phoenix warehouse on Saturday. We get up early and head to the warehouse across town to be told it’s not in stock and to try again later to pick up. She said pick up hours were tues-sat 9-5 anytime. When I told her we scheduled a pick up, she said there was no such thing as scheduling a pick up. I also told her the store said it was in stock. She told me that the store does not have access to their inventory levels and to try again later to pick it up. She said a few trucks were coming later in today and they may be on those but doesn’t know what is arriving. I told her I wasn’t going to be coming across town every day to see if it’s in and was wondering about how to guarantee it would be here, and was told basically it’s a first come first serve. I asked about a refund and was told to go back to store to get a refund. So we went back to the store and was told I could get a refund but they are unsure why the warehouse would not give me the stuff that I ordered because they show it’s there. I told them that she said they don’t have access to warehouse inventory but the store told me the system would only schedule a pick up if it was in stock and I informed them they didn’t actually schedule a pick up. The store told me the warehouse doesn’t know what they are talking about. They processed the refund and I was told it will take 5-7 business days for it to process. Only time will tell. Edit to add: The refund is prompt. I had the money back in my account on Monday morning. I am very happy with the workers and am not mad at them. I believe the issue is corporate and a broken inventory issue. I will update the review to two stars, from one, to reflect the positive experience with the refund.

Justice great associate! Helped us locate a new tv console walking us through the entire store!

I Purchased a sofa, love seat, some end tables, a dining table and several chairs. I told my salesperson Angela and the manager Sam that I needed the furniture ASAP. They both assured me that the furniture would be delivered to my home on 4/25. I made it very clear that I needed no delays on my sofa and love seat. Long story short, my delivery never arrived on the day they assured me it would. I am very disappointed in Ashley furniture and their representatives. I will be canceling my order. I do not feel they deserve my business. I will never buy from them again. Update !! I later called the corporate office and they were very nice and understanding. I did purchase all the furniture with a later delivery date after negotiating with the corporate office. The delivery team was excellent and we are very happy with our purchase.

Super nice staff. Jeremiah was very informative and nice, not too pushy. Manager of store was super nice, even made it a point to catch us on the way out the store to say bye.

Jason was very attentive. It was very refreshing not to be pressured while browsing the store.

Such a disappointment! Bought an accent chair with a delivery promise in two days on March 25 in the store. Two weeks passed, no delivery, no information. Called customer service to check and was told that it would be delivered late May. Visited the store and was told it would be shipped two days later. Then the story began! Every two days, I get a call informing me of another two day delay.. without any definite timeline. I canceled the order. One month later the chair was delivered.. when I called the store, they were unaware and couldn't figure out why it was delivered. The funny part is they told me to bring it to the store or else they would charge me, that they can not pick it up! I spent time and money to return an item that was canceled before it got even shipped, and they were not capable of delivering for a month. Making their customer take responsibility for their amateur operations.

I don’t usually write reviews, for this one I just had to. Delivery has been a big issue. The first attempt was a partial delivery which arrived with a broken piece. I sent it back and immediately got a call that a date will be set for the next delivery, that never happened until I called back a week later. Next delivery was set, today I woke up to an email that it’s been pushed to the next day. I wouldn’t recommend Ashley Furniture to anyone, it’s been a disappointment to say the least

Great shopping experience at Ashely HomeStore. Justice took excellent care of us & made our buying experience easy, yet fun. Thank you to Justice for your help.

Fantastic service

Cooper made my purchase super easy no pressure and lots of laughs highly recommend seeing him at the Ashly store in San Tan.

DO NOT BUY FROM ASHLEY!!! They brought us the wrong color dining set and have given terrible customer service since. We got rid of our old table and chairs, so now we have nothing. They refuse to correct THEIR mistake! Telling us to just buy another set is NOT a solution. I will not be returning after this experience.

I called on phone to place an order I spoke with Brandon at Gilbert location he was amazing Very professional, extremely patient and nice went above and beyond to be helpful thank you Brandon

Purchased a mattress and platform this past weekend. The mattress room floor supervisor, Lisa, was helpful, informative, and patient while trying several items. My wife and I were given space to assess and discuss our experience of the feel of each one. She had exceptional awareness of when to pull back and leave and then when to come back and ask us our likes/dislikes and talk about the product. Very thorough and handled like a true pro. Thank you again, Lisa. Unrelated, I hate going into furniture stores when you are only a few steps in and are bombarded with an aggressive sales person hidden behind a greeting. Sadly, this is more often than not. Let me browse freely and if I have any questions I will make sure to seek out assistance from one of the many floor personnel.

Absolutely stellar service! I was able to browse the store unaccompanied and when I was ready with questions the staff was very knowledgeable and attentive. The sales associates were diligent to ensure I had all the pieces to the collection I was looking for and the manager made sure I had the best deals in my cart. Highly recommend and will be returning in the future!

I ABSOLUTELY love my new furniture from Ashley Furniture! The Starmore Collection had my attention for sometime. I really wanted to complete my son's bedroom with a new set. Finally was able to with the kindest salesman's help, Jaeden. He was probably, if not, the best salesman I've encountered in my entire lifetime. His customer service was unmatched. Kept good on the qoute given, which meant a lot. Great personality and smile. Oh and not to forget, very thorough. Just a really nice experience! Now my son is loving his new bedroom.......

This Ashley Furniture had the nicest, most helpful, compassionate, and fun employees I've ever met! I’ve been to many across the country in Virginia, Georgia, Texas, etc. due to work travels. They immediately greeted me, helped me find the pieces of furniture I needed, and helped load them into the car without me needing to ask. An excellent place to work or shop for home needs!

Outstanding service. Nice assortment. Easy to shop. Very low pressure. Answered all of my questions. Took great care of me.

Cooper was very helpful with our purchase. He provided all the information we needed to make a decision about the couch we were looking for. The store was immaculate. We are very happy with the purchase.

Always a wonderful selection, staff aren’t pushy & the prices are great.

Not likely to ever purchase furniture from Ashley’s again. Bookcase was damaged in the box. I submitted a claim and uploaded photos the day it arrived. Nearly a month later and I’ve had to call for updates every step of the way. I call and ask for an update, I’m told I’ll get a call back, they never call and it starts all over. I’m not sure if I should get the BBB involved or just call the credit card company and claim fraud to get the payment reversed. I’d be happy to drive it down and drop it off at the store at this point.

Overall I have always liked Ashley Furniture being they are the manufacturer, however there is a big price difference between American Home Warehouse (carry’s Ashley brand) and Ashley Store in Gilbert. In addition, when I asked an Ashley salesperson why the difference in price between mentioned stores, he said “it’s due to being made with more and better cushion material”. That response put me off and frankly is BS since it’s the same Ashley manufactured furniture. In return, I cancelled my order with Ashley Furniture Store and went to their competition and bought an entire vacation house full of furniture at a fraction of what Ashley Furniture Stores was charging me.

Angela was terrific. Knows the products and all current promotions.

Very friendly staff and didn’t get pushy. I’m in the beginning stages of looking for a quality sofa and chase. Excellent quality items. I actually purchased the sofa set today 8/1/25. I am extremely happy with process and efficiency of the staff. Jordan N was my salesperson and he is awesome and had saved all my preferences from yesterday. I wanted to measure the space at home. He was patient and helpful. I came in n finished the deal n was in n out in 10 minutes. Everyone there is very nice and friendly. I will definitely be a repeat customer. 🙏🏻

Dean the manager is fantastic

Glen was amazing patient and professional!

Angela was our sales person she was knowledgeable and honest.

Shopping experience was great! Leonel was wonderful!

Jaeden and Sam were very proffessional and helpful! Everyone in the store is super friendly and knowledgeable!

Thanks to the young man Jaeden Deleon that helped me with picking out the furniture for my house. He spent at least 2 hours helping get the perfect furniture. Also would like to thank the young over the design team. He was very helpful. I have had a few bad experiences in the past but Ashley’s has always fixes any problem's I’ve had. I will be shopping here again in the future. Thank you Brenda Scott.

We were shopping for a reclining sofa. The store in Gilbert, AZ was awesome. We appreciate that we were given time to shop and discuss style and fabric before anyone approached us with a sales pitch. We were under the assumption we would have to choose a manual mechanism as our house does not have convenient outlets. The manager strolled by and offered assistance . We explained our dilemma and he shared his knowledge about battery packs for under the sofa ! Problem solved. Cooper , our salesman, was patient and informative and entertaining ! We also decided to purchased a bed frame and headboard from Ashley. We found the experience to be pleasant and the staff had a great attitude . They were professional as we went through our process. Waiting for the delivery of our items .

My experience was unbelievable. My wife snd I were shopping for a full size sleeper sofa. We find exactly what we wanted at Ashley. Then things went south. I told the sales lady I did not want the protection plan but it found it’s way on the invoice. I was able to get it removed and did receive a refund a few days later. Next, I gave the sales lady my contact card with my address but somehow it was incorrect on the invoice. I was able to get it corrected while at the store. And finally, we told the sales lady we wanted the color beige. When delivered, it was dark gray. We decided to accept the delivery not knowing how long or if it could be corrected.

Jordan was great. Would definitely by from them again.

Sales Rep Jason and Sales manager Sam were helpful and great to work with!

Randon was a great salesman. He explained evereything very well & was friendly and knowledgable. I did not feel pressured at all! Ive had Ashley furniture for years and it is so much more affordable. Would absolutely go back to this Gilbert, AZ location; everyone there was attentive and personable!

Friendly, knowledgeable staff. Mark was great to work with !

Very helpful staff. No pressure sales tactics. Will definitely be back.

We were helped as soon as we walked in the door. Very professional and helpful staff. Went into the store for one thing and wound up with a lot more.

Very friendly and great people to deal with. They let us look and were very helpful. Tristan is excellent in explaining all the options and very knowledgeable about the products.

Marc was very helpful, knowledgeable and friendly. Delivery was quick and painless.

We met Sam (aka Mr Burger) at the San Tan store in Gilbert. Sam was very helpful, professional and very easy to work with. Just the kind of salesperson we enjoy working with.

Two visits to the Gilbert AZ store. Always welcomed, but no one was ever pushy. Worked with two friendly and extremely knowledgeable people-Tristan and Angela. Very happy with our purchases!

They were friendly and helpful.

Friendly staff Clean atmosphere Good pricing

I have always been treated well when I visit the Ashley store. Everyone works hard to make sure you find what you need. Lovely store, professional atmosphere, efficient process. Delivery was very well done. Several texts on delivery date and time of arrival. Furniture was unwrapped and set up within a few minutes. Very well run store with good quality furniture. I will be back next time I have a furniture need.

Went to but an accent cabinet and to my pleasant surprise it was available at a discount as a floor model which I was able to pick up on my own right away. They were very professional and accommodating. Highly recommend them if your looking for good furniture at a reasonable price

What a great experience. Showed me everything I wanted to see and wasn’t pushy. Helpful, knowledgeable and kind. Go see Angela.

Such a pleasant experience. We needed 8x10 rugs delivered in a week’s time. Struck out at several stores. Took a shot and called Ashley’s. Spoke to Marc who told us he could help. When we got to Ashley’s Marc worked us and we found two beautiful rugs that could be delivered in time. Very pleased with Marc’s customer service and the selection at Ashley’s.

The associates are great and mean well. I deducted a star not due to the store but Ashley’s procurement system. I tried to purchase over the phone and they have to send a link that literally expires before you can open it. I’m talking 5 seconds. I had to go into the store and it’s entirely too painful to watch the salesman have to connect and reboot devices just to make a purchase. I got crap to do and staring at a rebooting machine isn’t one of them. Get your stuff together Ashley corporate or wayfair will become more appealing.

Marc was very knowledgeable and friendly in the purchase of our new furniture. Staff was very friendly. We are very happy with our purchase of split king bed, mattresses, electric leather sofa and recliner. We highly recommend the Ashley store in Gilbert.

We had a question after purchasing the chairs. The salesperson, Jadean, took a picture and sent it to us. The delivery was excellent.

Angela sales rep was wonderful and helpful to work with. Deliver crew very clean, explained set up, made sure we tried chair to be sure we were satisfied. Ashley experience was wonderful.

Costs slightly mmore than other stores. Nice people, helpful.

Our sales associates Tristan was amazing, knowledgeable, and a total professional. He made the experience 1x1 and easy. Loved it

Great customer service...Great options...ask for Cooper

Worked with Cooper. Very helpful and very personable. Great experience.

Knowledgeable salesperson. Friendly and on time delivery. We love our credenza. Fits just perfectly into our home. Only drawback is that I've been asked to review their service/company SEVEN TIMES. I hope this is the last!

I have heard stories of poor quality coming from Ashley Furniture but decided to go in, check out the store room and decided to give them a shot for our bedroom furniture. Unfortunately, I should have listened. Our wood is sagging in the middle on our dresser causing issues with the drawers pulling out and I have had to replace the rails on 2 of the drawers which is not covered under the warranty or extended warranty (Sales person will sell you on the warranty because it covers EVERYTHING, it doesnt). I had an Ikea dresser for 10 years and 3 moves with zero issues which this dresser replaced. I gave this 2 stars because the other pieces are holding up for now.

My wife and I received an outstanding customer service from Karin at this location. She provided some very useful info, applied all possible discounts, set up a delivery at our convenience, but above all she was open minded and applied zero pressure. Finding the right furniture, color, shape, and whatnot, can be demanding...these folks were very patient and understanding, which you don't see that often anymore, in this highly competitive market where everyone is trying to make the sale. The rest of the team that we came in contact with during this process were also kind and nice and offered assistance. We definitely recommend this location and Karin.

Our new desk was delivered last night and we are so happy. A big shout out to Zach at the Gilbert store who was very knowledgeable, spent lots of time with us and helped us in our decision. The individuals who delivered the desk last night were very professional. They used protective padding for our doorways and a cloth to protect our flooring. They built the desk in our office and did a great job. They cleaned up everything afterwards and hauled away all of the boxes and packing materials. I definitely give Ashley home stores a five star review.

Easy to do business, great service during sale and delivery!

Our sectional has not yet been delivered, so I am reviewing only the process of purchasing the furniture. Our salesman Marc Paul was great to work with. We had been looking at sectionals at other stores, but the one we found at Ashley seemed to be of higher quality, and the price was lower than the others. There was a little snafu in our ordering process, but it was made up to us in the form of free delivery. Can’t complain about that and I don’t think most furniture stores would do that. I have owned Ashley furniture for decades and have always been pleased with the comfort and longevity of it. Hoping we have a similar experience this time!

Shout out to Christine and her manager Sam! My better half and I came in for a recliner and found an amazing selection. She checked up on us here and there but was very hands-off and not clinging to us. Those two were able to get us a pretty great deal on it. 10/10, no notes! In and out in less than an hour.

Ricardo and Sam are great. Thank you for helping us in picking up the furniture and providing us the best deal.

Our furniture buying experience was an easy one. Our sales person was great.

We went for a TV stand and headboard. Ricardo and Steve treated me like a Queen top notch!!!

Great experience from buying to delivery!

Marc was not only knowledgeable but kind! No pressure, super helpful and genuine. We love Ashley Home store!

Great customer service. Easy to pay and set up over email.

I had a recent purchase of a table and chairs for the holidays. Everything was delivered on-time but not exactly to my standards, table was damaged during delivery and an attempt was made to repair but still not like new. I stopped in the store and spoke with Dean and Tristan and a replacement table is being delivered next week as an exchange. 1st experience with Ashley and am very happy with the sales teams engagement to make sure I was satisfied. Will do business with again in future.

Mark and Nikki were very knowledgeable and professional in assisting me with my furniture purchases. Their friendly, helpful demeanor made made for a wonderful shopping experience! I will definitely be back in the future.

Marc Paul was extremely helpful! Great customer service 👏 would highly recommend 👌

Very bad experience. I would never recommend Ashley furniture. Their customer service is not good. I would recommend to go to AFW or other stores. It has been 1.5 months and still not able to use some of my furnitures.

Good quality furniture for decent price.

Great experience! Jonathan Cooper was super welcoming and helped me pick out the perfect items for my new place! Go see him for all the help!!

I just wanna first off by saying ZACH was an amazing person not only helping us find out what we wanted but ultimately became our friend it felt like, me and my wife were in the store for a good 4-5 hours not because a h or other employees held us hostage 😂 but because they made us feel at home zero pressure and Zach was extremely nice and educated on everything in store. His background in many fields helps him be who he is. Ultimately we bought a couch and new bed absolutely what needed for our situation. Sam also was an amazing help along side Zach to help close out this busy Sunday afternoon. Over all I’d recommend this store to anybody that’s looking for quality furniture and 5 star customer service. No pressure and not salespeople extremely knowledgeable and helpful. Thank you Zach and Sam!

We we're in a bit of a hurry but knew what we wanted. The staff and the store manager were very patient with my very impatient husband. And we were in and out in 30 minutes.

Very professional and knowledgeable

Great service, worked with me to the deal I wanted. Made things happen, was able to leave the store, measure and work everything remotely.

No pressure sales and made a quick deal on all new leather furniture for our main living area. Tommy and Steve were very helpful ! Getting it before the Holidays !!! Thank you !

Good story but didn't have what I wanted.

Buying from them and approving your credit is excellent. Delivery process it's hell. They deliver after 1 month. They also deliver the right bed with wrong frames so it's look like a king size bed with full size mattress.try to get to customers service it's hell too from automated door agent who blocks 🚫 all your calls and hang up on you. So good luck trying to get your issue solved because technician will take two weeks to show up at your house and another month for the right order. Don't buy from Ashley!!

Tommy was very helpful, good deals as well!

Both sales people were friendly and very helpful. They made me comfortable enough to purchase my furniture from your store. Thank you!

I love my loveseat. I called Ashley to buy a matching loveseat for my sofa. They gave ame a great Black Friday discount and it included free delivery. Random was very friendly and helpful. I needed the loveseat delivered before the following week. Ashley came through.

A great experience…truly we went to the big competition about 4 miles away.. I wasn’t impressed my wife suggested Ashley wow we were greated by Triston .. loved the great experience he showed us .. and he listened to OUR NEEDS .. if you buy a couch because the price is right it’s not for you .. try and fall asleep in a couch or get comfortable.. that’s the couch you want .. Ashley’s furniture was right on.. quality hands down was awesome .. and I took a little nap 😴.. well worth the price and the warranty was spectacular thank you Triston always Tony and Jean

Charles was so great to work with! He sold me a beautiful couch. His customer service was 10/10. I would recommend buying from him! Thanks

Johnathon Cooper (Coop) was a superb salesman along with all the other folks that made our buying a pleasant experience. He brought options to our attention that we hadn’t even though of Thank you all

Zach was very accommodating and approachable. We were just actually taking chances and see if that something we want is available in the location where it needs to be delivered and amazingly, he made it all possible which he also included a huge discount. He is very calm and friendly. Thank you so much Zach. Ashley Company should give you a reward for a 5 star service.

Customer Service in the Gilbert AZ store was excellent if I could give 10 stars that’s the rating I would give.

Had a smooth delivery the guys were polite and careful while bringing in our order. Highly recommend Ashley for all your furniture needs.

The sales person (Tristan) was very helpful without being pushy...and gave me discounts I wasn't even aware of. Very satisfied.

We walked in and Randon helped us find our furniture quickly. He set up delivery and we were on our way in minutes!

Enjoyed my visit. Found the chair I was looking for. Sales associate was not pushy or in my face the whole time. Would shop there again!

Cooper, our sales person, was great. Very helpful and friendly and nice to work with.

Glenn was very polite, helpful and patience with us. Thank you staff you are very friendly!

Glen was very easy to talk to about furniture in mind, was very patient and had a great sense of humor in conversing with us.Management acknowledged seeing us shopping around day before and was very Courteous and grateful for our business! I will definitely comeback.

We walked into the store and at first no one helped us, but then Dean met us and was VERY courteous and helpful with any questions we had. He was also apologetic about no one helping us. Then he introduced us to Angela! She was even more helpful! We fully enjoyed our shopping experience at the Gilbert Ashley store! 🤩🤩🤩

Terrible Customer Service Experience My husband and I purchased a green table from Ashley’s and opted to pick it up ourselves to avoid the delivery fee. However, when we got home and opened the package, we discovered the color was incorrect. We immediately contacted customer service and escalated the issue via email to a manager. We also called the store twice, only to be hung up on the first time. On the second attempt, we finally got through to Angela, the sales rep who helped us initially. Unfortunately, Angela denied that we had ordered the green table, which was extremely upsetting since we had confirmed the color with her more than three times during our purchase. Angela’s attitude was shockingly unprofessional—she refused to take accountability for the mistake and dismissed my husband by saying management would call us back. It has been over an hour, and we still have not received a response. This experience has been frustrating and disappointing, and we will never shop at Ashley’s again due to their lack of accountability and poor customer service.

I had an exceptionally great experience with Tristan at the Ashley Store in Chandler. He helped me find exactly what I was looking for and was so very polite and knowledgeable. I highly recommend this store. Ask for Tristan, he is AMAZING!!!

Marc with a C! Tremendous job, you took care of my wife and I on getting a bed frame and rug. We are proud to be your first customer at this location. If you attend this location make sure to meet Marc.

Steve was great and very helpful and nice

Ashley Furniture in Gilbert AZ is great. Zach helped us and he was amazing. Very knowledgeable and not pushy at all. I'll definitely recommend this location to family and friends!

We went to Ashley Furniture to purchase a table and chairs. Glenn was very helpful. We found exactly what we wanted. Highly recommend!

Worked with Glenn B, he was amazing to work with and very helpful. Everyone we met was very friendly.

Excellent customer service!!!

Excellent staff

I had a great experience with Sam n Steve…. They helped find a few more items I needed and got a great sale price….. wow !!! Wonderful customer service!!! I will be back to this store for more things for my new home in Mesa!!! 👍😁👌

Worked with Tommy in Gilbert store calling from NJ and sofa/loveseat ordered in mins….with a good delivery date….thanks Tommy

After visiting 6 other stores, this place was a breath of fresh air with their service and friendliness. Their great attitude literally lifted my spirits. They were happy to be there and it was evident. I would definitely return!

Randon was great to work with. No pressure. Had all the information we needed to make decision.

Tristan was absolutely amazing. Very friendly, helpful and professional.

Nice place and feel like home .

Great customer service and nice selection.

We've bought 2 couches and 1 dining table from Ashley in the past 6 months and are very happy with the customer service!

Tommy was my sales person and he was amazing! Very patient with me and informative. Not pushy at all. Very welcoming.

Cooper was amazing! He pointed us in the right direction of what we were looking for, gave personal input when needed and had a handy tape measure too! Great experience and fantastic service!

Great experience at Ashley. Special thanks to Tristan for making the ordering process easy and baring with me while my 1 year old was running amuck in the store! They treat you like family here, several times the manager (I’m sorry I’m forgetting her name but so sweet, and fabulous outfit lol) checked in on us and even offered to help with the baby. So rare to find good genuine service like this. Highly recommend this store!

Had a great experience. Pricing was great and the team there is excellent!

We buy a king mattress in the store and after a few weeks we start to smell very strong bad smell. Contact the Ashley store and say direct us to the warranty department. That decide that the bad smell is not part of the mattress spec and they would not replace it. So I don’t suggest to buy there at less not the mattress. We did send the all required information end even one of the employees from the warranty department come and confirm that there is a bad smell but still get mail that their is no spec for the bad smell and we will net get any support.

The furniture selection fit what we were looking for, but it was the sales person Zach that sealed the deal for us! He was helpful, knowledgeable and most importantly, genuine.

Great experience! Our purchase was delivered timely!

Both pieces of furniture were delivered with varying amounts of damage. Customer service was a nightmare to work with, hard to get ahold of and extremely slow to respond. It has been 3 months since my purchase and I still do not have all the parts that I need to make one of my pieces fully usable.

Service was INCREDIBLE. They did more than they needed. Everything was substantial, idk how they do it!!!!

Horrible experience. Bedroom set delayed by supply chain but not told about delays. Then the deliver was very inflexible and couldn’t put bed together correctly. Delivery people had difficulty communicating in English. Then we got out last dresser and it was damaged. Not great.

Ordered thousands of $ furniture & some were cheaply made & the bed collapsed the 1st day.. called the Mgr before while crew was installing bed & told him that it looked cheaply made... 1st night it collapsed

Extremely disappointed! I ordered my furniture in July and here it is November. I received a partial delivery but still haven’t received the rest. All it get are calls and emails telling me it’s been delayed once again. So I had no choice but to cancel it and get a refund.

Our sales associate was helpful and knowledgable at the store but the day we received the furniture and did not like it in our home, we immediately reached out the same day and her tone changed immediately. Our sales associate already had her sale and had no interest in helping us resolve our concerns. We’re stuck with a $5000 couch we don’t like. We waited for the item for six weeks which was another disappointing aspect. I will not purchase from here again. The furniture itself is a leather sectional and the pieces come apart every two days every time someone sits on them. Very unhappy with the purchase and experience after the fact.

I will never shop here again. They didn't have the product in the store but I was shown a color it would be and told I could return it if I didn't like it. Upon receiving the table its not close to that color I was shown. Now I was told they don't accept returns because of the color.

The worst furniture store i have ever dealt with!!!! Delivered the wrong furniture to m Mothers assisted living. I called right away. No assistance what so ever for 13 days, as I now sit in the store waiting to talk to someone in person. I will NEVER EVER buy any piece of furniture at Ashley again!!! BEWARE!!!

My husband and I recently went to this Ashley store and purchased several items. Angela was wonderful to work with and gave great recommendations and told us to text her if we have any issues...however she does not always respond and several times calling the store we get no answer. The communication at this location is horrendous! We bought a new bedroom furniture set, mattress and boxspring. We confirmed delivery except was told the two dressers and two nightstands were not going to be delivered with the bedframe and mattress, the customer service person could not tell me why or when it would be delivered. Then I get an email saying they won't be delivered until Nov 19! We purchased all of this in September. No one from the store called and told us that our items were on backorder!! And then the boxspring...well that was another issue in itself because the original one didn't fit the bedframe and they had to re-order it which took another two weeks. That day finally came around and I confirmed everything with the emails for delivery, missed half a days work because it was in the middle of the day and guess what...no boxspring got delivered! I texted Angela who was our sales person and no response, I called her and no response. I called the store and Sue told me that no delivery was scheduled and said she could get it to me the following week, ummm no! I asked her how to get it sooner and she said "well you could go pick it up at the warehouse" Excuse me!?!?!?! Absolutely the worst costumer service I have experienced from such a well known and higher end store!!!!!!!!!!!!!!!!!!!! I asked for monetary compensation since I waited for hours and nothing happened! I drove to the store (Angela was working and didn't come say anything to me) and had to yell at them and tell them if my boxspring wasn't delivered the next day then they were going to come pick everything else up and refund me everything at no cost. The boxspring was finally delivered the next day by a third party service who then tried to have me pay him $100 for delivery fee. I had to call the store again and tell them absolutly not and they paid him. I would love to speak with someone from their corporate office as I am done dealing with the store level! I sent an email and still waiting for a response. Would love to know "who took care of my concerns" because that would be news to me!

I took a friend shopping as she was looking for very specific bar stools...certain height, certain comfort, certain color..Ashley was the 4th or 5th store...She found what she liked! Now, just have to coordinate delivery to a summer residence....

It’s no wonder why I get anxiety going into a furniture store like Ashley. From the moment we walked in, one of the reps was already harassing us like we just entered a car dealership. We were simply looking for inspiration on dining room sets and the same rep sought us out all the way in the back for his sales pitch. That strong of a presence is a great way to lose customers.

I bought a bedroom suite at the beginning of July along with some other living room items. The promise of delivery was all of it within two weeks on two different delivery dates. I received misc items over three delivery dates and over 4 weeks with the same excuse everytime. " item is due in next week". It is now September 20th and my 6 drawer chest of drawers is still not here. Got my weekly call saying it would now be in in October. In the meantime I have turned my spare bed into my 2nd closet. Super inconvenient. It's clear what Ashley is doing. They are ordering items when they take our money and using our money interest free instead of paying interest and having it in stock. I requested that they come pick every item that I purchased and they told me I would have to go back into the store. It's obvious that customer service and prompt delivery are not a priority.

Mark was amazing ! Awesome helper !

Charlie was great, Thank you!

Glenn at the Gilbert location was fantastic. Extremely helpful and knowledgeable!

We purchased over $5,000 worth of furniture and received a warped, clearly old chest, tilted chairs and torn bed frame. We have yet to receive replacements for everything and it’s been almost 6 weeks. We were promised call backs, never happened. Every person we spoke with spoke poorly of the other departments, passing the blame. We were kind and patient and understanding in the beginning and now are receiving 0 answers! We had plans to furnish our brand new home with them but they lost a customer forever! GO TO ANOTHER STORE!

We came into Ashely looking for a couch and dining table, and Zach was super helpful! He went above and beyond to find us a table that wasn’t even on the show floor, but was exactly what we were looking for. He was kind, knowledgeable and made sure we got the best deal. Highly recommend asking for Zach!

Zach was the most amazing salesperson I’ve EVER met! He is SO knowledgeable and had the best personality right when we walked in the door! We will be purchasing from him after our house is finished! Thank you for hiring him and we need more people like him in this world!

Zach was the most amazing help we could ever ask for he was so patient and answered all of our questions. very educated as well

The sales rep was very helpful and spent much time trying to locate the furniture we wanted.

Was met by Jerry at the door. He ask if I had been in before. Told him what I was looking for, he directed me to the area, showed me a few things. Then let me look for a while. Found what I wanted. Jerry completed the papers, explained everything to me. I was extreamley pleased with Jerry and customer service!

Very good experience

Highly recommend working with Nate. It was a very relaxing shopping experience, didn’t feel pressured to buy, he was great. I’m very picky and definitely not a fan of traditional style, so he showed me options that would fit my tastes. I really appreciated that when we came back even though he had two clients at the same time, he made sure to give time to each of us. Excited to get my new sectional.

Great customer service along with great prices!!!

Calvin did great showing us our options. He was very knowledgeable and was friendly. The furniture is nice also!

Calvin was extremely helpful and determined to find me exactly what I wanted from the moment I walked in the door. Had a great experience!

It was a awesome experience

Angie, our sales woman went above and beyond to assist us with our purchase. We are very grateful for her dedication and commitment.

Too many pushed back of our order(December 2023) when 1 item available now then waiting for other item, when that item comes other item not available. You need to call them for update status, they don’t call you! Cancel order. Never order again with this company. Keep in mind sales man don’t like it if you don’t add insurance with your purchase!

Very helpful! Made everything comfortable.

I know it’s probably the store policy, so I’m not blaming the sales people, but please stop hovering and following customers that tell you “I’m just looking right now, I will find you if I have questions”. Especially if we say it 3 times. I won’t go back there just because of this.

We went in just to look but ending up buying a dining table and chairs. With the exceptional help from Bernadette, we are very pleased.

Sales person was great quality of furniture was great delivered promptly as promised.

They back ordered our table set and told us it would take almost 2 months to deliver it. We cancelled the order and have been trying to get a refund for over 2 weeks. Keep telling us the submitted the refund but nothing has been credited back to us despite multiple calls and even going back to the store and speaking with the manager. Won't buy there again!

What started out as an amazing shopping experience quickly took a turn for the worst. Delivery dates were not met which sadly resulted in no furniture for a party that was scheduled a few weeks out on items that were supposed to be in-stock and immediately available. While it wasn't the end of the world and the party still went off, the team over at Ashley namely, Sam, really made sure we were taken care of. He was very sympathetic to the situation and did what he was able to for us. Because of this I will still be shopping at this location and hope that others have an even better experience. He truly is an advocate for his customers and goes above and beyond to rectify any issues you may encounter. 12/10 recommend people like Sam no matter how bad an initial outcome may be.

Great customer service, Salesman Glenn was very helpful and professional.

Glenn was a good salesman.

Angela was the nicest and professional associate that I met at Ashley Store. When I purchase more furniture she will be the one that gets all my business. I would highly recommend her to my family and friends. 🙂

Great store, great selection, friendly, knowledgeable, professional staff and good prices. I would recommend this Ashley Store to anyone!

Great customer service and employees are extremely knowledgable in finding exactly what you are looking for your home!

Audrey was our sales representative and was fantastic. Was helpful but not pushy. And her managers, Sam and Ryan, were just as fantastic. Answered all our questions, showed us everything we asked for and helped us with funded the best buys for our buck. Highly recommended this store in Gilbert, Az.

Fast, no hassle experience. Our Salesperson was great and made the buying process easy.

Drove 45 minutes to the store because website said the item was available at the store. Once there, was told it was available to view only - not to purchase. Then, when purchasing, was told it had to be delivered AND had to pay a $50 delivery fee. Ridiculous! If I was able to find the item elsewhere, I would never have purchased it at Ashley. That being said, the salesman was amazing - friendly, professional and APOLOGETIC about the misleading website and delivery fee that could not be waived.

I had an exceptional experience at Ashley Furniture, thanks in large part to Angela, whose styling expertise was absolutely top-notch! Angela went above and beyond in assisting us, offering insightful furniture and color suggestions that perfectly matched our home's aesthetic. She even managed to help us secure an out-of-stock dining room table by proactively reaching out to an out-of-state store. Her dedication and exceptional service greatly enhanced our shopping experience. Highly recommend visiting Angela if you're in need of furniture that fits your style and space!

Was a wonderful experience. Calvin was extremely helpful and made the process very smooth! Will definitely come again!

I was helped with Bobby to purchase some furniture and Sam that works on the financial side. They are amazing working with customers. Very professional, knowledgable and respectful. I’m love this store and the products that I tell everyone about it specifically the employees that helped me with my purchase.

Our sales rep was fantastic, knowledgeable and personable. We had a great experience.

Sam and Randon continue to be a pleasure to work with. They were able to straighten out a problem we had with the automated customer service and the outsourced people that you're sent to when you call the general line giving false info. There is no substitute for an in person friendly face to solve the problem. Thanks guys.

Glenn was extremely helpful and attentive.

I ordered a mirror to go with a bedroom set I wanted to buy and Randon took the order over the phone. Sadly, one part to the bedroom set is unobtainable so I had to cancel the mirror. I will be going in personally tomorrow so I’ll get to meet Randon and have him show me other bedroom sets !!! Thank you Randon !!!

Paul was fantastic made the process super easy!

Calvin was very helpful in helping us find a rug for our house as well as a coffee table!

My wife and I came in for the first time and we were very happy with the customer service we received. We got a beautiful new dining room table for less than $300.00. Shout out to Calvin who helped us from the very beginning!!! He did not push us too much like other salesman but showed us what we wanted and gave us space to think as long as we needed to. Go Ashley furniture store:)

Jaeden was an amazing representative to work with. He was very friendly, a great listener and was eager to answer all of my questions about the sofa set, delivery and warranty. He was patient when I changed my mind several times and when I had to call my husband for confirmation. I will certainly come back when we need more furniture!

Having a very hard time getting them to do warranty work my electric recliner broke which has a five year warranty and every time I call to complain they say someone will get back to you in 72 hours. I’m on my fourth call now.

Great shop! Love coming here. Glenn did an awesome job. Ty 😀

Mark was GREAT! Exceptional customer service.

Zach was wonderful. He spent as much time as I needed and went the extra mile to make sure my purchase experience went well. Thank you Zach

Glenn was very helpful and accommodating! Always pleased with Ashley. Sam and Ryan both exceptional as well!

Ryan was great with helping me! I was able to find what I want, know what I need about the product and be out quickly! 5/5!!

The salesman was pushy. Approached us 5 times in less than 10 minutes. We told him we were just browsing.

I had the pleasure of working with Bernadette who truly went above and beyond to assist me. She was incredibly helpful, knowledgeable, and patient throughout the entire process. What stood out the most was their ability to give me space to browse while also being readily available to answer any questions I had. She took the time to understand my needs and preferences, and even helped me organize and design a room layout that exceeded my expectations. Her professionalism and dedication to providing exceptional service made my furniture shopping experience a truly enjoyable one. I highly recommend Bernadette for anyone looking for top-notch assistance in finding the perfect furniture pieces for their home.

Great service. Bernadette was very helpful and patient as we searched for the perfect sofa and loveseat.

Excellent!

Good selection of furniture with different styles, and Calvin was a huge help in finding what we wanted

Karin was great to work with despite frustrations with shipping.

We went into Ashley today to look for a couch and had the best experience! Karin was super helpful and friendly and made the process really easy. We ended up buying a couch today and will come back here in the future. 10/10 recommend coming to this Ashley location!

Great experience shopping for a couch. Mary the sales representative was very knowledgeable and friendly.

Thank you Zach!!! Amazing customer service, great input and felt comfortable for the entire transaction! Will be returning! ⭐⭐⭐⭐⭐

Angela was great to work with! She made it so easy for us to pick our new couch and the whole team was so helpful!

Calvin was very helpful and knowledgeable. Thanks for the service.

Great service, no pushy sales. Highly recommend Masood

Glenn was very courteous and kind! Did a great job explaining everything! Thank you

Sam was great and answered all our questions. He walked us through the process and was very helpful.

People tend to post reviews of experiences where something went wrong. I think it's important to relay and acknowledge the experiences that went great. To commend those who take pride in their work and extend their warm hospitality.... even to complete strangers. Randon was our great experience! He was that person who gave us the space to shop, while being readily available to answer any questions we had. Nothing about our experience was a hovered attempt to upsale an item or a sales pitch. We never once felt pressured throughout our shopping process . Working with Randon and his team was a genuine pleasure!!

Very nice store. I didn't find what I was looking for. But a nice selection nonetheless 😎

Bernadette was very professional and nice. I have not had the furniture delivered yet but the shopping experience was easy and pleasant.

My husband and I had an excellent experience purchasing furniture from Ashley. Our saleswoman, Karin, was incredibly helpful and was very knowledgeable about the furniture that we ended up purchasing. Thank you Karin and thank you Ashley furniture. 😊

Don Stubbs was excellent to work with! He very patiently accommodated us, along with friends & my mother, showing up more than once (The first time, a few glasses of wine into our evening, and right before closing) to check out multiple different sectionals. When our family & friends are together, it’s a bit like wrangling cats, so props to Don for keeping us on track and doing a wonderful job of consulting on the different products available, along with his knowledge about upholstery care, cleaning, and what to do if we discover that a particular piece doesn’t work in our space. We are very excited to receive our beautiful new living furniture later this week and I HIGHLY recommend you go visit Don when looking for your new furnishings. AAA+ service all around!

Ryan was great! Fast and efficient service! Super excited about our new couch!

Jaeden it’s the best seller in the store

Shopping online. came into the store.They had exactly what I needed Don was awesome.

Very professioanl and quick, made good use of my time!

Came in to look at couches, (Greg) greeted us at the door and was happy to show us around. Found a few things we liked, and really wasn’t thinking I would make a decision today, but (Greg) was so helpful that we were able to narrow down our decisions and purchase not only two couches, but coffee table, credenza, And other items that we needed. I would highly recommend (Greg) and the shopping experience at Ashley‘s.

Very nice experience at Ashley. Quick delivery and wonderful service

Ryan was knowledgeable and friendly and quickly directed us to the best fit mattress. The whole process was quick and we are happy with our purchase.

I want to say Bernadette was awesome..the best..love her..would always buy from her..thank you Bernadette...also Shyla at the check out desk..awesone..smiles..nice customer service..and Riley sat there and looked cute..thank you everyone...

Calvin was awesome and gave us exceptional service. Great experience coming in.

We were warmly greeted by Greg S. as soon as we walked in. He provided us with detailed information and gave us time to discuss our options. We believe he worked hard to get us the best deal. We can't wait for our furniture to arrive in a few days. We highly recommend working with Greg S.

Glenn was awesome and got us exactly what we were looking for!

Super lucky to have a former Ashley employee at another store send us to this store where we were able to get an exact style match of an Ashley couch ourchaded a few years ago

I went to Ashley with my grandson to look at beds since he's grown so tall and needs a new bed. I was greeted by Jaden D. I told him what we're looking for and he immediately showed us several different beds to accommodate my grandson. His professionalism and charm was outstanding. Jaden immediately knew what my grandson would like. I was in and out of there in 30 minutes. This was by far the BEST customer service I have experienced by anyone. Thank you so much Jaden! You rock! 👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I purchased some couches a while back and had some damage to them. Ashley Furniture dispatched their technician named Kevin to come out and fix the damage. Kevin was great to work with, not only did he let us watch but he also went above and beyond to repair the damage. He was meticulous and detail oriented which made me more comfortable knowing that it would be fixed correctly without any shortcuts. I am in the Chandler/Gilbert area. If possible, I highly recommend you request Kevin to come out. He is extremely professional and knowledgeable in his field.

Re: Ashley Furniture Gilbert AZ. After a couple of visits to a few stores I went to this store to order Living Room and Bedroom Furniture. I was very specific in what I wanted and very deliberate in communicating what I wanted to my sales person Audrey. I have no doubt that I clearly communicated what I was ordering. I went over the bedroom set a couple of times and even pointed out the coffee and end tables in a different area asking if they were the same color. Audrey assured me they were the same color and the only difference was the lighting. I was showed the discounts I was getting and given a total for everything I wanted. I made a quick attempt at negotiating but only was offered a $100 of my more than $10,000 purchase. Audrey ten proceeded to take my payment from my debit card drawing cash directly from my checking account. Unfortunately she hit my card twice for over $10,000. The store realized the mistake that evening but no one reached out to notify me of the EXTRA $10,000 THEY TOOK FROM MY ACCOUNT. I only realized two day later when I went to ZELLE money to the person who helped me clear out my furniture. I immediately called the store in Gilbert and Don " The Acting Manager" tole me he would make a call and get back with me in 10 to 15 minutes. Twenty Five minutes later I called the store back and was told Don had left. In amazement I asked where he went telling them he was working on a rather important issue for me and I was told he went to lunch. This starts the pattern of no-one calling me back. I was told the Store Manager was off. I was told they had to call corporate and then I was told corporate said the Store Manager would have to call me back in the morning when he was in............ Then my order arrived at my house...... when they were done setting up I asked where my coffee and end tables and my tall dresser where. I was told that that was all they had and they were a contracted delivery company, oh yes and by the way they told me how bad Ashely Furniture was..."Lots of troubles". Well.. now had had to call the store back again inquiring where the rest of my order was and I was told that is all I ordered...... I told the Lady on the phone what I had ordered and what was missing she was gong to try and help and would call me back... when she was hanging up I could hear her say " BOY SHE REALLY FUC&%$ THIS ONE UP. Once again no one called back. When I called back I was told I would have to talk to the Manager in the AM. When Ryan called me in the AM I relayed this lengthily story and he said he would have to discuss things with the Regional Manager and get back with me. the solution he offered after a day and a half was a 10% discount off of the items that were missing off of my order. He told me there was no mark up in his furniture and that was all they could do. I told him that I needed the stand up dresser and would be by to get it. We stopped by AMERICAN FURITURE WAREHAOUSE on the way to Ashley and found the same exact Dresser and entire Bedroom set for almost half the price of what I had paid. I called Ryan the Manager at Ashley and told him I was A.F. Warehouse and I was looking at the dresser he was charging me $900 and had no mark up in for and the price of $498 at A.F.W.. I asked if he price matched and if he would price match the order I had already received. I received a credit of $678 on the Bedroom Set he had no mark up in????? On a weekend that I should have been enjoying my new furniture and some Corn Beef and Cabbage I spent it trying to find my way through Ashley Furniture Hell and no one at Ashley seemed to care.....

Karyn was great, providing detail and suggestions without hovering. And, Ashley will hold our furniture until we can take delivery!

We had a fantastic experience finding a dresser at Ashley thanks to Bobby! He was incredibly honest and helpful throughout the entire process. He listened carefully to our needs and budget, and didn't try to push us towards anything that wasn't a perfect fit. We really appreciated his genuine approach, and we're thrilled with the dresser we chose!

Bernadette was an amazing sales rep. She took her time to assist and help rearrange my furniture while making the process easy and painless, thank you B!! Respectfully, Robia

Greg was wonderful from the moment we walked into the store. He asked us what we were looking for and pointed us to the right direction. He gave us time on our own and wasn’t pushy at all. When the time came to select our sectional couch and kitchen table he was patient and informative making sure we purchased exactly what we’re looking for.

Bernadette is who you want to work with. Transparent, straight forward, and fun. Good experience

Calvin was very helpful and extremely knowledgeable. If looking for any furniture, he is your guy.

Well the wife and I were just cruising by and said let’s see if they will finance us some new sofas. As soon as we walked in we were greeted with open arms. Friendliest people you will ever deal with! Hands down one of the best experiences in a long time dealing with financing or buying in general. They will help you every step off the way and they don’t try to sell you anything they let you browse and make your own choices without pressure! Definitely gonna go back for more furniture!

Everything went great! Bernadette was very nice to work with and her manager was great too. They explained all their options quite well. I would go back for further needs. Dave

This place is great!!!! Walked in and found exactly what we were looking for!!!! Ask for Karin, she’s awesome!!!!!!!!!!

Calvin did a wonderful job! He is knowledgeable, kind, and funny! Really did a great job making sure we were happy with what we got.

I knew what I wanted and Jaeden Deleon took me to the chair I eventually purchased. He had a great enthusiastic attitude and was great to work with. The chair is awesome. Works perfectly for my needs. Thank you so much. Great experience

It was a pleasure shopping at Ashley Furniture this morning they actually had somebody that knew what they were selling

Random was great!

Randen was pleasant, knowledgeable, and patient with all my questions. Best of all, he let me browse and didn’t hover. Thanks for all your help, Randen. I will look for him again when shopping at Ashley’s.

*****Buyer Beware************ Please Listen to me and don't buy a mattress from Ashley Furniture. We consumers work hard for our money and when we make a high revenue purchase, we make sure it has a warranty. You just never know when it might be needed. However, when the time comes when you have to actually use the Ashley warranty you will see how well they take care of the customer. Ashley Furniture was horrible; they have no problem sending you on a goose chase; calling the warranty place, then the manufacturer and then back to Ashley Furniture. Keep doing that for weeks will drive anybody crazy. Then when all else fails you call the GM at the Gilbert, AZ location and speak to the GM Don. He sounded like he was going to really help me out. It’s been 2 months and I’m still waiting for him to call me back. Then every time I call he tells the receptionist that he’s in a meeting. Manager Ryan is no better. The sad thing is I only wanted someone to look and service my bed/motor. I’m convinced that they want to avoid doing anything and hope the 3years of the warranty expires first! Avoid Ashley Furniture, you have been warned.

Mary was very helpful and I was pleased with my purchase

On both visits we were greeted and assisted with information and recommendations by Bernadette. She was instrumental in making our decisions and purchase. A great shopping experience. We will visit this store again.

Karin and Sam were wonderful!

The Manager Ryan and sales associates Bob and Greg did a great job and helped us make our transaction as painless as possible!

Even though I did have a salesman with me, they did not really know if they had what exactly I wanted. We walked the entire store several times. Very frustrating

Brought there because we were promised delivery on a particular day . Three days later they move it back a week. Can’t wait for next delay . Want to cancel purchase. Sales person very helpful. Very nice.

We visited with two different sales people both times we came in to look at adjustable bed bases and both were so helpful, informed and nice! We are so excited to get our new base and sleep more comfortably! The prices here were also the best we found around town!

Mattress shopping. Poorly trained sales force inbthat department.

I was followed around the whole time I was trying look around in peace. Yall need to relax on that commission.

we really enjoyed our experience there. So much to choose from. And the gentleman that helped us out was so engaging. Very helpful and considerate. We bought a little bar cart but we will be back for more in the future.

Greg was so helpful and met us at the door. We found the quality we were looking for in our multi store search.

The salesman listen to everything I said, and did not try to push things on to me that I did not want

Masood was very helpful! It was a great first time visit. He went above and beyond...The support team and staff were very Great to work with as well!

Thank you Mark for selecting a bed and a mattress for my little brother.

Awesome experience!!! Leonel was amazing!!! Just bought my dream furniture!!

Samson Winters, the Sales Manager, ended up selling us a small couch and a dining room set. Upbeat, professional, knew his product and was genuinely only interested in presenting us what we wanted.

Mark was amazing. Stop by Ashley’s and he will give you a great deal!!

Store was great! Nice and clean and everyone we met was super helpful and nice. We spent maybe an hour in there, and really was indecisive but our salesman Calvin stuck with us. Sam the boss was helpful too! The GM Ryan greeted us as we walked in and even helped us through some of our questions on the paperwork.

A wonderful purchasing experience. The sales associate who took care of me was Ms. Mary Hustead. Ms. Hustead was patient and very helpful. She responded to every question we had. My wife and I were very happy with her. In addition, the store is wonderful. Loaded with floor models that were great and attractive. We were able to find what we were looking for with our associates help and we made the purchase. I highly recommend this store and this sales associate.

Random and Don were great. Both really listened to what we were looking for. Very down to earth. Very much appreciated how they took care of us. Front counter girls as well. In fact everyone in Ashley’s of Gilbert Az were very friendly. Thank you!

Very friendly helpful, and was willing to talk through options

Quality furniture & services. I’ll be going back soon.

Very help and right to the point,got the job done

Mark was extremely kind and was more than happy to assist us with our furniture purchases. Thank you so much!

Masmood was our sales representative, and when we found him to check out a set of plates to buy, not only did he not give us a big enough box, he watched us as we packed our own kitchenware into the box, after having to walk out of the store with a box and extra pieces of the set in our hands, by the time we got home one of our bowls were broken and could have been avoided if we were just given a bigger box.

SK very helpful. He answered all our questions and did not push for a sale.

Worked with Angie today and she was extremely knowledgeable. Did not try to over sell us and helped us make decisions that we could live with with options to add on later

My salesman was awesome and very honest and helpful.

Allowed us to browse at our own pace, without pressure. Good quality selections in a variety of furniture. When we had questions, Angela was very knowledgeable.

Do not shop at this Ashley store. They don’t know what they are doing and they are really rude. Their stuff is just not worth the hassle. Go to American furniture. Much better and more qualified people

She could take us right to what we were looking for and it made the decision so quick!

Service very good 👍

Very good hamburgers at a great price. Clean establishment. Friendly staff. Thank you. I'll be back.

Great experience. Sales person was knowledgeable, friendly and not at all pushy.... We hope the furniture turns out to be all we want it to be...

Customer service was very good. Computer system at check was very poor! Worried about delivery of our purchase at our area code 85931. Delivery not confirmed yet but maybe get confirmation tomorrow after holiday weekend.

All around great experience.

For the most part it was good 👍 It took time to get the order done in the store and was told all items were available in the warehouse. Then the internet wasn’t working correctly so we were there for another 20 minutes dealing with this? Once our order came we did not get the correct pillows we asked for and two pieces of our order wasn’t delivered so we had no choice but to schedule again? I wound up canceling one item too. We are completely happy with our furniture but not happy with not getting exactly what we ordered and having to take two days off from work wasn’t good. Probably need to fix that?

Thank you for a great experience! Walked in found exactly what we wanted and needed with Don’s help.

Very pleasant store. My salesperson, Audrey, was very helpful and accommodating!

We loved the selection and service offered when we were looking for new dining room furniture!

Worst customer service.

Easy

Audrey was amazing very knowledgeable. Great experience. Ryan was also very helpful. Thank you

Calvin was great helping us with our purchases

Great attention to my needs in my space. Angela even texted me with updated details/measurements. Can’t wait to get my new couch, which will be within 3 days of purchase. All around easy experience.

Had a great experience with SK the salesman

We had a great experience working with Mary. She was kind, patient, and very informative. We came to the store multiple types to pick out furniture for our new house and she was always there to help! I definitely recommend working with Mary. We couldn’t be happier with the experience.

Ronald was an awesome salesman. Great personality. I'll request him each time I'm in the store.

So far it has been superb. We’ll see how it goes with the delivery later in the month.

They were wonderful thank you

The manager at the store is a very rude guy. Sales associates are awesome. Manager needs training on customer service

Highly recommend working with Ronald! He provided an excellent furniture shopping experience for us! We’re new to Arizona and he shared some of his favorite spots and gave us a warm welcome to the state. He was extremely knowledgeable about the various options for furnishing our home. This was our first time shopping at Ashley and we will definitely be back! Thank you, Ronald!!

John was awesome! Very courteous, knowledgeable and helpful!

Katheryn did an outstanding job helping us find the right furniture for our new home.

karen was an amazing sales associate. very helpful... love all my selections.

The store is pricey. Customer Service is awful. I walked around the store about an hour, before someone helped me. I purchased a dining room set and I have issues with it, within two weeks. Furniture is not good. I don't know why I purchased it.

Salesman was not very experienced and not very informative on what the store had, your store also sold me a mattress that you didn’t have, waisted my time???

Very friendly atmosphere. Staff was very helpful.

Ashley had great clearance deals and Greg was very helpful!

Sales staff was extremely friendly and helpful. Especially my salesman Gregory.

Bobby B. Was helpful and knowledgeable. We appreciated his assistance with our purchase.

After checking out a couple other furniture stores, we came back to Ashley and bought a new dining table and chairs and 2 bar stools. I even got to use a $50 coupon which was great. We have been satisfied with all our purchases at Ashley.

Let me just share how much Mike and Jeffrey blessed my kids and I today! I started crying in the store because they made sure that we left with a brand new table and chairs set to enjoy Christmas with our family!!! Thank you both so much!! I haven’t been able to buy a new table and chairs for my family with all we have gone through financially and you made it happen for us!!! What you did was so amazing!! Grateful beyond words. 🙏🏼🙌🏼♥️♥️♥️♥️

Ronald is awesome! Super knowledgeable, professional and fun! Thank you!!

Audrey was very helpful and informative.

Great experience with Ronald

Gilbert Ashley store lied and Manager took no responsibility- don’t shop there if you want the truth. I like to post good reviews - no way can you do that with a store and staff that lack integrity.

We have been waiting for furniture today! No calls, no emails, no text messages. We just got off the phone with the company and mysteriously all the inventory was damaged??? The piece was supposed to arrive packed in a box! Now they are saying that it will be another week!!! Infuriating!

If you are looking for a home furniture store, this the place to be and you NEED to ask for SK… he is a standup guy loved his attitude, friendly , easygoing and great to work with..

Angela is the absolute best!!! She was so helpful and made everything so easy. Make sure to ask for her when you come in!

Wow! This place has lights come on after night when you walk by the door, it’s really cool because the whole entire store lights up not just the front and it’s a gradient of light from front towards the rear. If you find yourself homeless and hopeless because the stupidity of the people in the community around there is a long bench under a small tree that gives a bit of shelter. No bugs and a clean cement bench with Starry Night skies above. Thanks to Ashley Furniture I had a bench to sleep on for two nights.

Audrey was awesome!

Angela was excellent in helping us find exactly was we wanted!

SK was a great help to is picking out a diningroom set

I had to change size of product and shipping date. The billing associates were great and made everything happen with a smile!

Masood was really helpful I appreciate all his help and support! Thank you

Great

Good customer service very polite

Cheap furniture. Not the quality they used to have. More expensive than other stores with better quality. Horrible service. SLOW.

It was an absolute pleasure working with Audrey! She made the entire process smooth. I’ll definitely be back and ask for her!

Ver friendly, not pushy sales reps

Ronald was so great he helped us get the exact couch we wanted he is so friendly very professional and knowledgeable

Anthony was very patient and kind ,made sure I got the best deal possible. Definitely gonna come back for Future purchases

We had a great experience at this store.

Bobby was very helpful and informative!

Great sales person to work with.

Salesperson meeted and greeted us at the door. Friendly and knew what we were looking for.

I had a great experience with Ashley Furniture. The quality of their products and the level of customer service exceeded my expectations. I recently purchased a sofa from them, and it not only looks stylish but is also very comfortable. The delivery process was smooth, and the staff was courteous and professional. I would definitely recommend Ashley Furniture to anyone in search of high-quality furniture.

Jaiden was very helpful and very pleasant to work with. It was our 2nd time working with him in the last mth

Great service! Calvin was helpful knowledgeable and efficient!

Greg was so helpful and a pleasure to work with and would absolutely reccomend Ashley!!!

BIG FYI - Tried to return an item purchased online and they won't take "online" purchase returns at a local store. SO, I got a hold of return dept. online and they said I had to " Donate" the item to goodwill before they would issue a refund since the orig. box was damaged in shipping and could not be used to return the item. Overall a big hassle. No wonder I don't shop Ashley almost never (now NOT ever again).

Thank you for the terrific customer service! Very excited to receive our furniture in our new home 😊

Angela was absolutely amazing, I can’t say it enough! Just amazing! She took the time to go through everything with us and helped us with ideas on how to decorate our new apartment. She definitely went above and beyond!We look forward to working with her in the near future!

There was an abundance of staff to assist. However, it was A LOT of paperwork just to order pillows. And then my transaction was not entered correctly so that prolonged my checkout even further. But, all members of the staff did their best to rectify the issue and apologized for the wait.

Nsikan (SK) was great to work with. Very helpful and went above and beyond.

Great experience! Nsikan was fabulous! Will work with him again!

Ronald is our go-to salesperson every time we come here. He listens carefully what we need and always delivers quality customer service. Five ⭐️ s!!!

We came in tonight looking for a new couch and wasn’t disappointed! Ronald was the associate helping us and he was very professional…a very kind gentleman who was patient with us and answered all of our questions which made the experience of buying a big item very comfortable. We ended up with a great living room set and will definitely be shopping here in the future.

Helpful

NSIKAN was very welcoming and easy to work with and we were able to close on a great deal that satisfied both parties.

Jared did an excellent job of explaining the product and extended warranty

Karin was very friendly and helpful

Went in to buy a sectional sofa with my husband. We were met by Jaeden who was extremely knowledgeable and friendly with being at all high pressured. He helped us to find exactly what we were looking for. Thanks, Jaeden!! Would definitely recommend him to anyone!

SK very helpful!

Met immediately by Bernadette, who is very helpful and showing us just what we want it to look at.

Angela was a pure gift from Heaven . She took such good care of us and will recommend her to our family and friends

Our sales representative, Mary did an excellent job of guiding us as we made our furniture choices. Good quality at a good price!

Angela was absolutely great took her time, made sure we had exactly what we wanted. She helped us in a big way, she is very knowledgeable about fashion and design.

Don was great to work with, he was very knowledgeable and understanding to what we needed. We will definitely buy there again.

Ask for SK! He was extremely helpful in helping us find exactly what we were looking for. Quick in and out with his help!

A glitch or two, but it all worked out and order delivered on time. Staff great to work with.

The sales associate was very professional and helpful.she wanted to make sure I am completely satisfied.

Very friendly and helpfull

Thank you don for the help ! Very helpful made it easy for me in wife to find what we were looking for . Thank you

Nsikan umoh was great ! He was very help and attentive!

The salesperson was new but very nice and helpful.

Very friendly and fast

Gotta family table. Rob was my salesman, he was great.

Bernadette is an amazing furniture sales woman. She goes above and beyond to make sure her customer is happy, and she really knows her product. I give her 6 stars. 👍

Service was awesome. SK patiently walked us around the store and was very knowledgeable of all the tables he showed us. After purchase was still very attentive and helpful.

Service was great Very happy with our purchases.

We had a really great experience today buying bedroom and living room furniture. Karen and Moe were very helpful and they also have a great selection of rugs, tables and lamps.

Greg met us with a warm greeting and directed us to EXACTLY what we were looking for. Awesome experience all the way through. Thank you so much!

Great customer service. We were treated with respect and care. The sales man and manager were excellent.

SK was extremely helpful and knowledgeable. He was also very kind and easy to work with. Thanks for the help SK!

Adely is a great sales woman. She is very kind. I have to say Ashley online system is really bad.. it canceled my order that I had to go to the store to buy the item

Helpful and straightforward with me.

Great customer service

Ronald was super helpful in finding the best bed just like we wanted. Delivery was quick and easy. Very satisfied.

ron did an amazing job at this store. great service!! will be shopping here again. :)

I found just said I was looking for after searching many places. Masood was very helpful.

Very helpful, knowledgeable associate

I was able to purchase a dining set that will arrive in 2 days whereas online it would take 2 weeks.

Great experience today! Great customer service

Ronald at the Gilbert location was great! He was super helpful and made my experience finding furniture for my bedroom easy! Highly recommend!

Kylen was so helpful and patient and took on a huge challenge today of ordering every item for a 2600+ sf home today with a tight delivery window. All under 4 hours, lots of steps and decisions, and he was very informative and delightful through the process! Thank you to both Kylen and Ryan for making the impossible a reality with such professionalism and care!

Great service, quick delivery.

Love Angela kind respectful loving towards my elderly Mom to find The Right Bed she is professional and an asset to your company Thank You again for all you do!!!!

The furniture “protection” plans are a joke. If you are thinking of getting it (especially because you have pets) just don’t. We had two separate issues with a love seat and couch that we bought back in September of 2021 and they refused to cover either. They said they wouldn’t be able to cover our couch with a pet stain because it’s considered a “discoloration” not a stain. Which makes no sense. Second they wouldn’t cover the love seat that had a short in the wiring because we the first side we didn’t report within 30 days of noticing and they wouldn’t do anything for the second side untill we paid and got the whole problem fixed and had further issues after. Save your self the money and headache and just don’t get it.

Staff was friendly and informative. The store was clean and I was treated when I walked into the store.

Our salesman was fantastic—very friendly and knowledgeable.

😊

Ronald in Gilbert is the best! Go to him for all your furniture needs. He is helpful but not pushy and so friendly. Loved him!

Jayden did a great job showing all our options. He didn't hover or try to steer us. We a appreciated his style and made a purchase we feel good about. Thanks Jayden

Jaeden assisted me in the Gilbert store and he was so fun and helpful! He was so patient and knowledgeable. His willingness to take me around the store and explain details to me meanwhile trying to save me money as a single mom was so awesome! Thank you!!

Kathryn was absolutely amazing at the Gilbert, AZ store. She was wonderful. She goes out of her way to know your needs.

Angela was very helpful! She helped me find a coffee table/end table set by searching through inventory (not only things on the showroom floor). Been looking for a while - so glad she was there to work with me 😊

Have furnished all our homes from Ashley furniture in Wyoming and now Arizona. Jeffrey Smith was stellar and a pleasure to work with at the Gilbert AZ store. Great customer service. Bernadette was great in getting our order finalized and ensuring Jeffery was included in the final sales.

Friendly and professional did not rush.

Customer Service in Williams Field Rd, Gilbert is horrible. Took my brother there to buy bed and living room furniture, spent several thousands dollars cash and 3 weeks later still waiting for delivery. The first time they said the mattress delivery was holding everything thing up. “However the mattresses arrived to the warehouse that same morning” according to the sales person and front desk manager. Two weeks later they push out the delivery again with the same pathetic excuse they gave us the first time. Not acceptable! I can go on and on, just save yourself from drama and go to a different location!

Angela was very good. We appreciated her help.

Our salesman Ronald was very helpful.. we found just what we needed! Can't wait for our delivery!

We were greeted at the door. I had a screenshot of the dining room set that I was interested in. Ronald took me right to it, demonstrated how the butterfly leaf worked, answered all of my questions, gave me delivery options and we were ready to close the sale. It was seamless and stress free.

Bernadette was great! She was super helpful and kind in assisting us with what we were looking for. Wasn’t pushy like a lot of other places.

Great service. Bernadette knows her industry furniture, and how to treat her customers well. She made our shopping experience very pleasant

Masood was really helpful!

The sales rep was very helpful

Donald was so awesome and helpful!!

Masood was great! Helped me buy a rug

Ronald at the Gilbert store was fantastic! He was beyond helpful in getting us our dream living room set! Highly recommend coming specially to work with Ronald

This furniture store had exactly what we were looking for, which was pool furniture. We were greeted by Ronald, who was extremely friendly and helpful in helping us complete our order. He explained the entire delivery process to us thoroughly and was very professional. The delivery came when it was promised and they were very communicative about the delivery time. The delivery guys were great as well, very friendly and efficient! Highly recommend this store for any furniture needs you may have.

Great place to shop

Anthony was very helpful with our purchase

This place is amazing Masood and Ryan where a big help in our decision making thanks again

The employee that assisted me was very helpful! He greeted me at the door, answered all my questions, and was patient. Great experience!

We just moved to our new house and needed new furniture. My experience today could not have been any better! Mike, Shyla, and Bobby were so kind, helpful, and professional. Love this store! We will definitely be back. Great deals and phenomenal furniture! Thank you so much!!

Our salesman was very knowledgeable and patient with us as we looked around. Did not pressure us but always ready to answer questions.

I’m literally standing in the showroom as I write this…. Leisurely walked the entire store for about 15 minutes. Not ONE person greeted me nor asked if I needed help. Shame, I was ready to spend…smh…

Masood was very knowledge and patient. It was a pleasure working with him.

Had an awesome experience with Bernadette. She was able to get everything we wanted and price matched it to a local competitor.

Great communication great staff to work with masood is very welcoming and great salesman 🤟

One star is too many...another terrible experience shopping at Ashley Furniture. It's been a few years and I figured since I was shopping in a different state things would be different. Unfortunately nothing has changed. I paid for and was promised "premium delivery" on several items but upon delivery, one item was still in a box. Was told by the delivery person that it was a "customer assemble" item. I should have not accepted the item but decided to keep it and contact the store for help. BIG MISTAKE! Two weeks later, countless phone calls to a ridiculous call center, calls to "customer service" after actually getting a real phone number, and another trip to the store, and the item is still in a box sitting in my house. My case has now been forwarded AGAIN to a "lead" somewhere in Arizona and again I've been promised a "call back soon". My advice to whomever is reading this is to ask questions about what you're buying, ask about delivery, assembly, return policy, everything before you buy anything at Ashley Furniture. Don't pay for anything until you know for sure what you are getting. I hope Ashley makes this right and either honors their premium delivery service by assembling the item in my home or picks up the item for return.

My wife and I returned to this location to purchase a specific living room set she had seen yesterday. As we walked in, we were greeted by a lady name Katherine and I believe her last name was Buck. Right off the bat she was rude. We had mentioned we had already been in and spoken with a very helpful associate but didn’t remember her name. Katherine responded “well it doesn’t matter who that was. There are only two of us here now and I will be the one helping you” We proceeded to tell her what we were looking for and she interrupted every sentence without letting us finish. I bit my tongue and didn’t say anything about her being so rude and we just walked off. She followed us around and we were still going to buy until she informed us there was a $320 delivery fee!!! I questioned it and she said “yea it is what it is. We have talked to our managers and they don’t care so take it or leave it”. So….we left it. We went to the other Ashley store and bought THE EXACT SAME SET PLUS AND EXTRA PIECE for $1600 LESS!! Not to mention the deliver was only $200… Katherine is a perfect example of horrible and rude customer service.

Anthony met us at the entrance and showed us options which lead us to our purchase choice. Thank you for your help Anthony.

Masood gave great customer service and helped me find a kitchen table that was the exact size I needed for my awkwardly spaced dining room

Very efficient and professional. enjoyed the experience..

Great help from Audrey. Very patient and helped me find the style of furniture I was looking for.

(Translated by Google) The place is very cool, they have very tasteful furniture and very good quality. The vendors are very patient, Masood Alipour attended us and his treatment was excellent, they accompany you throughout the tour and advise you on the furniture they have. Everything is of very good quality. Sometimes there are very good specials. (Original) El lugar está muy padre, tienen muebles de muy buen gusto y muy buena calidad. Los vendedores son muy pacientes, a nosotros nos atendió Masood Alipour y su trato fue excelente, te acompañan durante todo el recorrido y te asesoran en los muebles que tienen. Todo es de muy buena calidad. En ocasiones hay especiales muy buenos.

Ashley's on 1819 E Williams Field Rd Gilbert AZ 8529 Ronald Osorio was very friendly and professional highly recommend that you ask for Ronald. 5 stars on Ronald

We came in an saw Mary Hustead she took care of all our needs we shall for sure recommend her to all our friends 😁

Great customer service! Bobby helped me find great furniture for my entire house!

Poor sales and customer help desk. No help with an item question I had. Pass and always go to Costco or Living spaces. Not stepping in another Ashley again, no thanks!

About a year ago, my wife and I purchased a very nice Sofa, all electric with lumbar and head controls. The sofa has held up very well. Today, I sent my Dad to the Gilbert Store, as we are having a brand new home built right now in San Tan Valley that will be ready in 30 days. When he came home, I was literally disgusted when he told me that they would not take a check from him for his furniture, that he won’t even take possession of for a month, because the Address on his check doesn’t match the address on his License as he had already changed his License to our new address in San Tan and we are waiting on the Bank to send him new checks with the new address on them. He is just moving from Havasu! Remember, he told the “Manager” that he won’t even be having the furniture delivered for a month, and that was ample time for his check to clear! He is 67 years old, very sharp and is literally a Multi Millionaire having owned his own Real Estate Offices for 37 years! Are people really that stupid? We will NEVER give another penny to Ashley Furniture and I’m going to make sure an go out of my way, to make sure all my friends, family and Social Media contacts, never use Ashley furniture! These generations of brainless people are just worthless and scary to the future! Good luck with that one, as you just lost a TON of money and business!

Bernadette was amazing!!! Very helpful and attentive but also let us have space and didn’t pressure any sales! Amazing experience!

I had Audrey help me today, she was very helpful to me and had great customer service. She is helping me furnish my home, I highly recommend Ashley

Fun place to shop , great customer service and even better prices

Great selection Bernadette was very helpful. Highly recommend

Appreciate the time Ronald took with me to purchase my long term bed

I bought 3k dollars worth of couches at this store. They lied!!! I told them I wanted delivery and they said it was $40 and would drop off at my home inside. I find out that it's doorstep only. I call back to tell them that I need it inside my home. They then said that if they do not deliver it, the 1 year warranty is voided. The guy shows up today to tell me he can't promise not to damage my home. THIS IS THE WORST PLACE. I will NEVER go here again. Anytime you all it goes to another country where no one speaks English. To get ahold of someone in America or the actual store is like winning the lottery. DONT BUY HERE GO TO AMERICAN FURNITURE STORE!!! They sell the same for much lower. I know this due to price matching... RUNNNN don't go here!

Mike and the new employee in training- were a pleasure to do business with! Mike the manager, made us feel at home! We have done business in the past with Mike, and will continue to do so!

Everyone is so kind and helpful in our search for some dining room chairs. Although we didn't find what we were looking for, they helped guide us in the right direction to other stores that maybe could help fit what we needed. Even though they weren't able to give us exactly what we needed, we were greatly appreciative for the advice that they gave us while we were there. We will definitely keep this in mind when we need other furniture in the future. Thank you again

Bernadette is the best Sales Rep. She helped me match other furniture to the table I wanted. She even came in on her day off to add another piece to my order. She is down to earth and has a beautiful personality. She is great at her job.

Greeted at the door and very helpful

Went out of their way to help me you're worth they were thorough and affordable

Ronald greated us at the door, showed us to our new dining table and our search around the valley has ended here! He also shared with us a much needed insurance on our new furniture which we purchased. Kathryn greated us on our way out, how sweet.

He was very nice, mr Masood

Ronald at Ashley in Gilbert hands down has made our whole experience so easy, pleasant, and he has definitely made it the reason why we will make this our store with our salesman! If you are buying a bedroom set or even kitchen set!

Nice, clean and friendly. Great customer service.