Ashley Store | Gilbert, AZ 85295

Worked with Glenn B, he was amazing to work with and very helpful. Everyone we met was very friendly.

Excellent customer service!!!

Excellent staff

I had a great experience with Sam n Steve…. They helped find a few more items I needed and got a great sale price….. wow !!! Wonderful customer service!!! I will be back to this store for more things for my new home in Mesa!!! 👍😁👌

Worked with Tommy in Gilbert store calling from NJ and sofa/loveseat ordered in mins….with a good delivery date….thanks Tommy

After visiting 6 other stores, this place was a breath of fresh air with their service and friendliness. Their great attitude literally lifted my spirits. They were happy to be there and it was evident. I would definitely return!

Randon was great to work with. No pressure. Had all the information we needed to make decision.

Tristan was absolutely amazing. Very friendly, helpful and professional.

Nice place and feel like home .

Great customer service and nice selection.

We've bought 2 couches and 1 dining table from Ashley in the past 6 months and are very happy with the customer service!

Tommy was my sales person and he was amazing! Very patient with me and informative. Not pushy at all. Very welcoming.

Cooper was amazing! He pointed us in the right direction of what we were looking for, gave personal input when needed and had a handy tape measure too! Great experience and fantastic service!

Great experience at Ashley. Special thanks to Tristan for making the ordering process easy and baring with me while my 1 year old was running amuck in the store! They treat you like family here, several times the manager (I’m sorry I’m forgetting her name but so sweet, and fabulous outfit lol) checked in on us and even offered to help with the baby. So rare to find good genuine service like this. Highly recommend this store!

I purchased a couch and a chair for a business. I was told that there's no possible way to have a time frame arranged for delivery and that if the time frame doesn't accommodate our business hours I could just push back that delivery for another day until I get a time frame that we need. When Monday of delivery day came I was given a time frame that only gave us a 30 minute window to fit our business hours. Since there was no option to reschedule from the text message confirmation I call the number provided. The person on the phone was trying to persuade me into allowing delivery anyway because they are "known to be early". Long story short, im still waiting for this furniture. Its been weeks. I tried to call the store where i made the putchase but the automated service does not allow me to enter my phone number for the verification of sale, and because I'm always around other, I did not want to speak my personal phone number for security purposes. It has been a terrible experience. The saleswoman from the Ashley store where I made the purchase reached out to me after hours on her personal time trying to resolve the issue and I appreciate that very much. I don't think that the store or the sales members are responsible for this. I was very well taken care of. They were terrific at assisting me and were not pushy in any way. I do, however, wish that the delivery service could be improved. There seems to be lack in communication and this shouldn't fall on the customer. Hope to receive the furniture I ordered.

Had a great experience. Pricing was great and the team there is excellent!

We buy a king mattress in the store and after a few weeks we start to smell very strong bad smell. Contact the Ashley store and say direct us to the warranty department. That decide that the bad smell is not part of the mattress spec and they would not replace it. So I don’t suggest to buy there at less not the mattress. We did send the all required information end even one of the employees from the warranty department come and confirm that there is a bad smell but still get mail that their is no spec for the bad smell and we will net get any support.

The furniture selection fit what we were looking for, but it was the sales person Zach that sealed the deal for us! He was helpful, knowledgeable and most importantly, genuine.

Great experience! Our purchase was delivered timely!

Both pieces of furniture were delivered with varying amounts of damage. Customer service was a nightmare to work with, hard to get ahold of and extremely slow to respond. It has been 3 months since my purchase and I still do not have all the parts that I need to make one of my pieces fully usable.

Service was INCREDIBLE. They did more than they needed. Everything was substantial, idk how they do it!!!!

Horrible experience. Bedroom set delayed by supply chain but not told about delays. Then the deliver was very inflexible and couldn’t put bed together correctly. Delivery people had difficulty communicating in English. Then we got out last dresser and it was damaged. Not great.

Ordered thousands of $ furniture & some were cheaply made & the bed collapsed the 1st day.. called the Mgr before while crew was installing bed & told him that it looked cheaply made... 1st night it collapsed

Extremely disappointed! I ordered my furniture in July and here it is November. I received a partial delivery but still haven’t received the rest. All it get are calls and emails telling me it’s been delayed once again. So I had no choice but to cancel it and get a refund.

Our sales associate was helpful and knowledgable at the store but the day we received the furniture and did not like it in our home, we immediately reached out the same day and her tone changed immediately. Our sales associate already had her sale and had no interest in helping us resolve our concerns. We’re stuck with a $5000 couch we don’t like. We waited for the item for six weeks which was another disappointing aspect. I will not purchase from here again. The furniture itself is a leather sectional and the pieces come apart every two days every time someone sits on them. Very unhappy with the purchase and experience after the fact.

I will never shop here again. They didn't have the product in the store but I was shown a color it would be and told I could return it if I didn't like it. Upon receiving the table its not close to that color I was shown. Now I was told they don't accept returns because of the color.

The worst furniture store i have ever dealt with!!!! Delivered the wrong furniture to m Mothers assisted living. I called right away. No assistance what so ever for 13 days, as I now sit in the store waiting to talk to someone in person. I will NEVER EVER buy any piece of furniture at Ashley again!!! BEWARE!!!

My husband and I recently went to this Ashley store and purchased several items. Angela was wonderful to work with and gave great recommendations and told us to text her if we have any issues...however she does not always respond and several times calling the store we get no answer. The communication at this location is horrendous! We bought a new bedroom furniture set, mattress and boxspring. We confirmed delivery except was told the two dressers and two nightstands were not going to be delivered with the bedframe and mattress, the customer service person could not tell me why or when it would be delivered. Then I get an email saying they won't be delivered until Nov 19! We purchased all of this in September. No one from the store called and told us that our items were on backorder!! And then the boxspring...well that was another issue in itself because the original one didn't fit the bedframe and they had to re-order it which took another two weeks. That day finally came around and I confirmed everything with the emails for delivery, missed half a days work because it was in the middle of the day and guess what...no boxspring got delivered! I texted Angela who was our sales person and no response, I called her and no response. I called the store and Sue told me that no delivery was scheduled and said she could get it to me the following week, ummm no! I asked her how to get it sooner and she said "well you could go pick it up at the warehouse" Excuse me!?!?!?! Absolutely the worst costumer service I have experienced from such a well known and higher end store!!!!!!!!!!!!!!!!!!!! I asked for monetary compensation since I waited for hours and nothing happened! I drove to the store (Angela was working and didn't come say anything to me) and had to yell at them and tell them if my boxspring wasn't delivered the next day then they were going to come pick everything else up and refund me everything at no cost. The boxspring was finally delivered the next day by a third party service who then tried to have me pay him $100 for delivery fee. I had to call the store again and tell them absolutly not and they paid him. I would love to speak with someone from their corporate office as I am done dealing with the store level! I sent an email and still waiting for a response. Would love to know "who took care of my concerns" because that would be news to me!

I took a friend shopping as she was looking for very specific bar stools...certain height, certain comfort, certain color..Ashley was the 4th or 5th store...She found what she liked! Now, just have to coordinate delivery to a summer residence....

It’s no wonder why I get anxiety going into a furniture store like Ashley. From the moment we walked in, one of the reps was already harassing us like we just entered a car dealership. We were simply looking for inspiration on dining room sets and the same rep sought us out all the way in the back for his sales pitch. That strong of a presence is a great way to lose customers.

This place is horrible! DO NOT BUY HERE!!!!Not only they put the wrong address on the purchase order and didn’t deliver our furniture. They don’t return calls and nthey can’t deliver until next Friday. Worst experience ever! Ashley SUCKS! The manager never called back. This place is a total furniture store scam! Total BULLSHIT! The location in Tempe is so much better. This location is an embarrassment to Tje Ashley brand! It’s literally the worst location in the US!

I bought a bedroom suite at the beginning of July along with some other living room items. The promise of delivery was all of it within two weeks on two different delivery dates. I received misc items over three delivery dates and over 4 weeks with the same excuse everytime. " item is due in next week". It is now September 20th and my 6 drawer chest of drawers is still not here. Got my weekly call saying it would now be in in October. In the meantime I have turned my spare bed into my 2nd closet. Super inconvenient. It's clear what Ashley is doing. They are ordering items when they take our money and using our money interest free instead of paying interest and having it in stock. I requested that they come pick every item that I purchased and they told me I would have to go back into the store. It's obvious that customer service and prompt delivery are not a priority.

Mark was amazing ! Awesome helper !

Charlie was great, Thank you!

Glenn at the Gilbert location was fantastic. Extremely helpful and knowledgeable!

We purchased over $5,000 worth of furniture and received a warped, clearly old chest, tilted chairs and torn bed frame. We have yet to receive replacements for everything and it’s been almost 6 weeks. We were promised call backs, never happened. Every person we spoke with spoke poorly of the other departments, passing the blame. We were kind and patient and understanding in the beginning and now are receiving 0 answers! We had plans to furnish our brand new home with them but they lost a customer forever! GO TO ANOTHER STORE!

We came into Ashely looking for a couch and dining table, and Zach was super helpful! He went above and beyond to find us a table that wasn’t even on the show floor, but was exactly what we were looking for. He was kind, knowledgeable and made sure we got the best deal. Highly recommend asking for Zach!

Zach was the most amazing salesperson I’ve EVER met! He is SO knowledgeable and had the best personality right when we walked in the door! We will be purchasing from him after our house is finished! Thank you for hiring him and we need more people like him in this world!

Zach was the most amazing help we could ever ask for he was so patient and answered all of our questions. very educated as well

The sales rep was very helpful and spent much time trying to locate the furniture we wanted.

Was met by Jerry at the door. He ask if I had been in before. Told him what I was looking for, he directed me to the area, showed me a few things. Then let me look for a while. Found what I wanted. Jerry completed the papers, explained everything to me. I was extreamley pleased with Jerry and customer service!

Very good experience

Highly recommend working with Nate. It was a very relaxing shopping experience, didn’t feel pressured to buy, he was great. I’m very picky and definitely not a fan of traditional style, so he showed me options that would fit my tastes. I really appreciated that when we came back even though he had two clients at the same time, he made sure to give time to each of us. Excited to get my new sectional.

Great customer service along with great prices!!!

Calvin did great showing us our options. He was very knowledgeable and was friendly. The furniture is nice also!

Calvin was extremely helpful and determined to find me exactly what I wanted from the moment I walked in the door. Had a great experience!

It was a awesome experience

Angie, our sales woman went above and beyond to assist us with our purchase. We are very grateful for her dedication and commitment.

Too many pushed back of our order(December 2023) when 1 item available now then waiting for other item, when that item comes other item not available. You need to call them for update status, they don’t call you! Cancel order. Never order again with this company. Keep in mind sales man don’t like it if you don’t add insurance with your purchase!

Very helpful! Made everything comfortable.

I know it’s probably the store policy, so I’m not blaming the sales people, but please stop hovering and following customers that tell you “I’m just looking right now, I will find you if I have questions”. Especially if we say it 3 times. I won’t go back there just because of this.

We went in just to look but ending up buying a dining table and chairs. With the exceptional help from Bernadette, we are very pleased.

Sales person was great quality of furniture was great delivered promptly as promised.

They back ordered our table set and told us it would take almost 2 months to deliver it. We cancelled the order and have been trying to get a refund for over 2 weeks. Keep telling us the submitted the refund but nothing has been credited back to us despite multiple calls and even going back to the store and speaking with the manager. Won't buy there again!

What started out as an amazing shopping experience quickly took a turn for the worst. Delivery dates were not met which sadly resulted in no furniture for a party that was scheduled a few weeks out on items that were supposed to be in-stock and immediately available. While it wasn't the end of the world and the party still went off, the team over at Ashley namely, Sam, really made sure we were taken care of. He was very sympathetic to the situation and did what he was able to for us. Because of this I will still be shopping at this location and hope that others have an even better experience. He truly is an advocate for his customers and goes above and beyond to rectify any issues you may encounter. 12/10 recommend people like Sam no matter how bad an initial outcome may be.

Great customer service, Salesman Glenn was very helpful and professional.

Glenn was a good salesman.

Angela was the nicest and professional associate that I met at Ashley Store. When I purchase more furniture she will be the one that gets all my business. I would highly recommend her to my family and friends. 🙂

Great store, great selection, friendly, knowledgeable, professional staff and good prices. I would recommend this Ashley Store to anyone!

Great customer service and employees are extremely knowledgable in finding exactly what you are looking for your home!

Audrey was our sales representative and was fantastic. Was helpful but not pushy. And her managers, Sam and Ryan, were just as fantastic. Answered all our questions, showed us everything we asked for and helped us with funded the best buys for our buck. Highly recommended this store in Gilbert, Az.

Fast, no hassle experience. Our Salesperson was great and made the buying process easy.

Drove 45 minutes to the store because website said the item was available at the store. Once there, was told it was available to view only - not to purchase. Then, when purchasing, was told it had to be delivered AND had to pay a $50 delivery fee. Ridiculous! If I was able to find the item elsewhere, I would never have purchased it at Ashley. That being said, the salesman was amazing - friendly, professional and APOLOGETIC about the misleading website and delivery fee that could not be waived.

I had an exceptional experience at Ashley Furniture, thanks in large part to Angela, whose styling expertise was absolutely top-notch! Angela went above and beyond in assisting us, offering insightful furniture and color suggestions that perfectly matched our home's aesthetic. She even managed to help us secure an out-of-stock dining room table by proactively reaching out to an out-of-state store. Her dedication and exceptional service greatly enhanced our shopping experience. Highly recommend visiting Angela if you're in need of furniture that fits your style and space!

Was a wonderful experience. Calvin was extremely helpful and made the process very smooth! Will definitely come again!

I was helped with Bobby to purchase some furniture and Sam that works on the financial side. They are amazing working with customers. Very professional, knowledgable and respectful. I’m love this store and the products that I tell everyone about it specifically the employees that helped me with my purchase.

Our sales rep was fantastic, knowledgeable and personable. We had a great experience.

Sam and Randon continue to be a pleasure to work with. They were able to straighten out a problem we had with the automated customer service and the outsourced people that you're sent to when you call the general line giving false info. There is no substitute for an in person friendly face to solve the problem. Thanks guys.

Glenn was extremely helpful and attentive.

I ordered a mirror to go with a bedroom set I wanted to buy and Randon took the order over the phone. Sadly, one part to the bedroom set is unobtainable so I had to cancel the mirror. I will be going in personally tomorrow so I’ll get to meet Randon and have him show me other bedroom sets !!! Thank you Randon !!!

Paul was fantastic made the process super easy!

Calvin was very helpful in helping us find a rug for our house as well as a coffee table!

My wife and I came in for the first time and we were very happy with the customer service we received. We got a beautiful new dining room table for less than $300.00. Shout out to Calvin who helped us from the very beginning!!! He did not push us too much like other salesman but showed us what we wanted and gave us space to think as long as we needed to. Go Ashley furniture store:)

Jaeden was an amazing representative to work with. He was very friendly, a great listener and was eager to answer all of my questions about the sofa set, delivery and warranty. He was patient when I changed my mind several times and when I had to call my husband for confirmation. I will certainly come back when we need more furniture!

Having a very hard time getting them to do warranty work my electric recliner broke which has a five year warranty and every time I call to complain they say someone will get back to you in 72 hours. I’m on my fourth call now.

Great shop! Love coming here. Glenn did an awesome job. Ty 😀

Mark was GREAT! Exceptional customer service.

Zach was wonderful. He spent as much time as I needed and went the extra mile to make sure my purchase experience went well. Thank you Zach

Glenn was very helpful and accommodating! Always pleased with Ashley. Sam and Ryan both exceptional as well!

Ryan was great with helping me! I was able to find what I want, know what I need about the product and be out quickly! 5/5!!

The salesman was pushy. Approached us 5 times in less than 10 minutes. We told him we were just browsing.

I had the pleasure of working with Bernadette who truly went above and beyond to assist me. She was incredibly helpful, knowledgeable, and patient throughout the entire process. What stood out the most was their ability to give me space to browse while also being readily available to answer any questions I had. She took the time to understand my needs and preferences, and even helped me organize and design a room layout that exceeded my expectations. Her professionalism and dedication to providing exceptional service made my furniture shopping experience a truly enjoyable one. I highly recommend Bernadette for anyone looking for top-notch assistance in finding the perfect furniture pieces for their home.

Great service. Bernadette was very helpful and patient as we searched for the perfect sofa and loveseat.

Excellent!

Good selection of furniture with different styles, and Calvin was a huge help in finding what we wanted

Karin was great to work with despite frustrations with shipping.

Our salesman was awesome very informative and answered all our questions and was not pushy at all, which is why he got a sale

We went into Ashley today to look for a couch and had the best experience! Karin was super helpful and friendly and made the process really easy. We ended up buying a couch today and will come back here in the future. 10/10 recommend coming to this Ashley location!

Great experience shopping for a couch. Mary the sales representative was very knowledgeable and friendly.

Thank you Zach!!! Amazing customer service, great input and felt comfortable for the entire transaction! Will be returning! ⭐⭐⭐⭐⭐

Angela was great to work with! She made it so easy for us to pick our new couch and the whole team was so helpful!

Calvin was very helpful and knowledgeable. Thanks for the service.

Great service, no pushy sales. Highly recommend Masood

Glenn was very courteous and kind! Did a great job explaining everything! Thank you

Sam was great and answered all our questions. He walked us through the process and was very helpful.

People tend to post reviews of experiences where something went wrong. I think it's important to relay and acknowledge the experiences that went great. To commend those who take pride in their work and extend their warm hospitality.... even to complete strangers. Randon was our great experience! He was that person who gave us the space to shop, while being readily available to answer any questions we had. Nothing about our experience was a hovered attempt to upsale an item or a sales pitch. We never once felt pressured throughout our shopping process . Working with Randon and his team was a genuine pleasure!!

Really great service! This is the only place that we buy furniture. Randon was very helpful.

Very nice store. I didn't find what I was looking for. But a nice selection nonetheless 😎

Bernadette was very professional and nice. I have not had the furniture delivered yet but the shopping experience was easy and pleasant.

My husband and I had an excellent experience purchasing furniture from Ashley. Our saleswoman, Karin, was incredibly helpful and was very knowledgeable about the furniture that we ended up purchasing. Thank you Karin and thank you Ashley furniture. 😊

Don Stubbs was excellent to work with! He very patiently accommodated us, along with friends & my mother, showing up more than once (The first time, a few glasses of wine into our evening, and right before closing) to check out multiple different sectionals. When our family & friends are together, it’s a bit like wrangling cats, so props to Don for keeping us on track and doing a wonderful job of consulting on the different products available, along with his knowledge about upholstery care, cleaning, and what to do if we discover that a particular piece doesn’t work in our space. We are very excited to receive our beautiful new living furniture later this week and I HIGHLY recommend you go visit Don when looking for your new furnishings. AAA+ service all around!

Ryan was great! Fast and efficient service! Super excited about our new couch!

Jaeden it’s the best seller in the store

Shopping online. came into the store.They had exactly what I needed Don was awesome.

Very professioanl and quick, made good use of my time!

Came in to look at couches, (Greg) greeted us at the door and was happy to show us around. Found a few things we liked, and really wasn’t thinking I would make a decision today, but (Greg) was so helpful that we were able to narrow down our decisions and purchase not only two couches, but coffee table, credenza, And other items that we needed. I would highly recommend (Greg) and the shopping experience at Ashley‘s.

Very nice experience at Ashley. Quick delivery and wonderful service

Ryan was knowledgeable and friendly and quickly directed us to the best fit mattress. The whole process was quick and we are happy with our purchase.

I want to say Bernadette was awesome..the best..love her..would always buy from her..thank you Bernadette...also Shyla at the check out desk..awesone..smiles..nice customer service..and Riley sat there and looked cute..thank you everyone...

Calvin was awesome and gave us exceptional service. Great experience coming in.

We were warmly greeted by Greg S. as soon as we walked in. He provided us with detailed information and gave us time to discuss our options. We believe he worked hard to get us the best deal. We can't wait for our furniture to arrive in a few days. We highly recommend working with Greg S.

Glenn was awesome and got us exactly what we were looking for!

Super lucky to have a former Ashley employee at another store send us to this store where we were able to get an exact style match of an Ashley couch ourchaded a few years ago

I went to Ashley with my grandson to look at beds since he's grown so tall and needs a new bed. I was greeted by Jaden D. I told him what we're looking for and he immediately showed us several different beds to accommodate my grandson. His professionalism and charm was outstanding. Jaden immediately knew what my grandson would like. I was in and out of there in 30 minutes. This was by far the BEST customer service I have experienced by anyone. Thank you so much Jaden! You rock! 👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I purchased some couches a while back and had some damage to them. Ashley Furniture dispatched their technician named Kevin to come out and fix the damage. Kevin was great to work with, not only did he let us watch but he also went above and beyond to repair the damage. He was meticulous and detail oriented which made me more comfortable knowing that it would be fixed correctly without any shortcuts. I am in the Chandler/Gilbert area. If possible, I highly recommend you request Kevin to come out. He is extremely professional and knowledgeable in his field.

Re: Ashley Furniture Gilbert AZ. After a couple of visits to a few stores I went to this store to order Living Room and Bedroom Furniture. I was very specific in what I wanted and very deliberate in communicating what I wanted to my sales person Audrey. I have no doubt that I clearly communicated what I was ordering. I went over the bedroom set a couple of times and even pointed out the coffee and end tables in a different area asking if they were the same color. Audrey assured me they were the same color and the only difference was the lighting. I was showed the discounts I was getting and given a total for everything I wanted. I made a quick attempt at negotiating but only was offered a $100 of my more than $10,000 purchase. Audrey ten proceeded to take my payment from my debit card drawing cash directly from my checking account. Unfortunately she hit my card twice for over $10,000. The store realized the mistake that evening but no one reached out to notify me of the EXTRA $10,000 THEY TOOK FROM MY ACCOUNT. I only realized two day later when I went to ZELLE money to the person who helped me clear out my furniture. I immediately called the store in Gilbert and Don " The Acting Manager" tole me he would make a call and get back with me in 10 to 15 minutes. Twenty Five minutes later I called the store back and was told Don had left. In amazement I asked where he went telling them he was working on a rather important issue for me and I was told he went to lunch. This starts the pattern of no-one calling me back. I was told the Store Manager was off. I was told they had to call corporate and then I was told corporate said the Store Manager would have to call me back in the morning when he was in............ Then my order arrived at my house...... when they were done setting up I asked where my coffee and end tables and my tall dresser where. I was told that that was all they had and they were a contracted delivery company, oh yes and by the way they told me how bad Ashely Furniture was..."Lots of troubles". Well.. now had had to call the store back again inquiring where the rest of my order was and I was told that is all I ordered...... I told the Lady on the phone what I had ordered and what was missing she was gong to try and help and would call me back... when she was hanging up I could hear her say " BOY SHE REALLY FUC&%$ THIS ONE UP. Once again no one called back. When I called back I was told I would have to talk to the Manager in the AM. When Ryan called me in the AM I relayed this lengthily story and he said he would have to discuss things with the Regional Manager and get back with me. the solution he offered after a day and a half was a 10% discount off of the items that were missing off of my order. He told me there was no mark up in his furniture and that was all they could do. I told him that I needed the stand up dresser and would be by to get it. We stopped by AMERICAN FURITURE WAREHAOUSE on the way to Ashley and found the same exact Dresser and entire Bedroom set for almost half the price of what I had paid. I called Ryan the Manager at Ashley and told him I was A.F. Warehouse and I was looking at the dresser he was charging me $900 and had no mark up in for and the price of $498 at A.F.W.. I asked if he price matched and if he would price match the order I had already received. I received a credit of $678 on the Bedroom Set he had no mark up in????? On a weekend that I should have been enjoying my new furniture and some Corn Beef and Cabbage I spent it trying to find my way through Ashley Furniture Hell and no one at Ashley seemed to care.....

Karyn was great, providing detail and suggestions without hovering. And, Ashley will hold our furniture until we can take delivery!

Terrible service, double dipped my account for $10,000 discovered it the same day and never even notified me, mind you it was a debit card not a credit card. Four items promised not delivered. Lied to not called back and no one seemed to care. Was then offered a 10% discount on the items that were missing. I was told they were included in my total. I had to go to American Furniture Warehouse to force a Price Match to recover some of my losses. I clearly communicated what I wanted to purchase to Audrey, she gave me a total and I was looking forward to my furniture arriving when two day later I discovered the double dip on my account and received my order that was missing the coffee table and two end tables and a stand up dresser. Don took my call that afternoon , told me he would call me back in five or ten minutes. When I called back twenty five minutes later I was told he had gone to lunch. Ryan told me he reached out to Corporate and all he could do was a 10% discount on the missing items, they had no mark up in their furniture until I forced his hand on a price match....... One of the worst experiences of my life.......... Very unfortunate as I tried to make it a simple process getting all my needs at the same store...... P.U Ashley Furniture YOU STINK!!!!!

We had a fantastic experience finding a dresser at Ashley thanks to Bobby! He was incredibly honest and helpful throughout the entire process. He listened carefully to our needs and budget, and didn't try to push us towards anything that wasn't a perfect fit. We really appreciated his genuine approach, and we're thrilled with the dresser we chose!

Bernadette was an amazing sales rep. She took her time to assist and help rearrange my furniture while making the process easy and painless, thank you B!! Respectfully, Robia

The longe. Hairs they charge over 300 for becomes dangerous to use as soon as the warranty goes out in a year. Bad product that will hurt you.

Greg was wonderful from the moment we walked into the store. He asked us what we were looking for and pointed us to the right direction. He gave us time on our own and wasn’t pushy at all. When the time came to select our sectional couch and kitchen table he was patient and informative making sure we purchased exactly what we’re looking for.

Bernadette is who you want to work with. Transparent, straight forward, and fun. Good experience

Calvin was very helpful and extremely knowledgeable. If looking for any furniture, he is your guy.

Well the wife and I were just cruising by and said let’s see if they will finance us some new sofas. As soon as we walked in we were greeted with open arms. Friendliest people you will ever deal with! Hands down one of the best experiences in a long time dealing with financing or buying in general. They will help you every step off the way and they don’t try to sell you anything they let you browse and make your own choices without pressure! Definitely gonna go back for more furniture!

Everything went great! Bernadette was very nice to work with and her manager was great too. They explained all their options quite well. I would go back for further needs. Dave

This place is great!!!! Walked in and found exactly what we were looking for!!!! Ask for Karin, she’s awesome!!!!!!!!!!

Calvin did a wonderful job! He is knowledgeable, kind, and funny! Really did a great job making sure we were happy with what we got.

Calvin was very friendly and helpful! We appreciated the level of service and attention.

Shopped a few and the quality is always pretty good but the prices are a bit up there. The staff are always helpful and present. Not a huge selection or styles.

I knew what I wanted and Jaeden Deleon took me to the chair I eventually purchased. He had a great enthusiastic attitude and was great to work with. The chair is awesome. Works perfectly for my needs. Thank you so much. Great experience

It was a pleasure shopping at Ashley Furniture this morning they actually had somebody that knew what they were selling

Random was great!

Randen was pleasant, knowledgeable, and patient with all my questions. Best of all, he let me browse and didn’t hover. Thanks for all your help, Randen. I will look for him again when shopping at Ashley’s.

*****Buyer Beware************ Please Listen to me and don't buy a mattress from Ashley Furniture. We consumers work hard for our money and when we make a high revenue purchase, we make sure it has a warranty. You just never know when it might be needed. However, when the time comes when you have to actually use the Ashley warranty you will see how well they take care of the customer. Ashley Furniture was horrible; they have no problem sending you on a goose chase; calling the warranty place, then the manufacturer and then back to Ashley Furniture. Keep doing that for weeks will drive anybody crazy. Then when all else fails you call the GM at the Gilbert, AZ location and speak to the GM Don. He sounded like he was going to really help me out. It’s been 2 months and I’m still waiting for him to call me back. Then every time I call he tells the receptionist that he’s in a meeting. Manager Ryan is no better. The sad thing is I only wanted someone to look and service my bed/motor. I’m convinced that they want to avoid doing anything and hope the 3years of the warranty expires first! Avoid Ashley Furniture, you have been warned.

Muhammad was great to work with. Directed us to exactly what we described to him, which made our experience fast and easy.

Mary was very helpful and I was pleased with my purchase

On both visits we were greeted and assisted with information and recommendations by Bernadette. She was instrumental in making our decisions and purchase. A great shopping experience. We will visit this store again.

Karin and Sam were wonderful!

The Manager Ryan and sales associates Bob and Greg did a great job and helped us make our transaction as painless as possible!

Even though I did have a salesman with me, they did not really know if they had what exactly I wanted. We walked the entire store several times. Very frustrating

Brought there because we were promised delivery on a particular day . Three days later they move it back a week. Can’t wait for next delay . Want to cancel purchase. Sales person very helpful. Very nice.

We visited with two different sales people both times we came in to look at adjustable bed bases and both were so helpful, informed and nice! We are so excited to get our new base and sleep more comfortably! The prices here were also the best we found around town!

Mattress shopping. Poorly trained sales force inbthat department.

I was followed around the whole time I was trying look around in peace. Yall need to relax on that commission.

we really enjoyed our experience there. So much to choose from. And the gentleman that helped us out was so engaging. Very helpful and considerate. We bought a little bar cart but we will be back for more in the future.

Greg was so helpful and met us at the door. We found the quality we were looking for in our multi store search.

The salesman listen to everything I said, and did not try to push things on to me that I did not want

Masood was very helpful! It was a great first time visit. He went above and beyond...The support team and staff were very Great to work with as well!

Thank you Mark for selecting a bed and a mattress for my little brother.

Awesome experience!!! Leonel was amazing!!! Just bought my dream furniture!!

Glenda Rumley assisted me at Ashley furniture on Tuesday. She spend an hour looking and explaining thoroughly. She is very helpful and knowledgeable . Thank you

Samson Winters, the Sales Manager, ended up selling us a small couch and a dining room set. Upbeat, professional, knew his product and was genuinely only interested in presenting us what we wanted.

Mark was amazing. Stop by Ashley’s and he will give you a great deal!!

Store was great! Nice and clean and everyone we met was super helpful and nice. We spent maybe an hour in there, and really was indecisive but our salesman Calvin stuck with us. Sam the boss was helpful too! The GM Ryan greeted us as we walked in and even helped us through some of our questions on the paperwork.

A wonderful purchasing experience. The sales associate who took care of me was Ms. Mary Hustead. Ms. Hustead was patient and very helpful. She responded to every question we had. My wife and I were very happy with her. In addition, the store is wonderful. Loaded with floor models that were great and attractive. We were able to find what we were looking for with our associates help and we made the purchase. I highly recommend this store and this sales associate.

Random and Don were great. Both really listened to what we were looking for. Very down to earth. Very much appreciated how they took care of us. Front counter girls as well. In fact everyone in Ashley’s of Gilbert Az were very friendly. Thank you!

Very friendly helpful, and was willing to talk through options

Quality furniture & services. I’ll be going back soon.

Very help and right to the point,got the job done

Mark was extremely kind and was more than happy to assist us with our furniture purchases. Thank you so much!

Great selection, great prices and great service. Our sales person was Angela. She was very knowledable, very helpful but not pushy. We fully furnished our new vacation home in one visit.

Masmood was our sales representative, and when we found him to check out a set of plates to buy, not only did he not give us a big enough box, he watched us as we packed our own kitchenware into the box, after having to walk out of the store with a box and extra pieces of the set in our hands, by the time we got home one of our bowls were broken and could have been avoided if we were just given a bigger box.

SK very helpful. He answered all our questions and did not push for a sale.

Our salesperson, Angela, was very helpful in finding right couch. Couch came even earlier than promised. Very satisfied with entire experience.

Worked with Angie today and she was extremely knowledgeable. Did not try to over sell us and helped us make decisions that we could live with with options to add on later

My salesman was awesome and very honest and helpful.

Allowed us to browse at our own pace, without pressure. Good quality selections in a variety of furniture. When we had questions, Angela was very knowledgeable.

Do not shop at this Ashley store. They don’t know what they are doing and they are really rude. Their stuff is just not worth the hassle. Go to American furniture. Much better and more qualified people

She could take us right to what we were looking for and it made the decision so quick!

Service very good 👍

Very good hamburgers at a great price. Clean establishment. Friendly staff. Thank you. I'll be back.

Great experience. Sales person was knowledgeable, friendly and not at all pushy.... We hope the furniture turns out to be all we want it to be...

Customer service was very good. Computer system at check was very poor! Worried about delivery of our purchase at our area code 85931. Delivery not confirmed yet but maybe get confirmation tomorrow after holiday weekend.

All around great experience.

For the most part it was good 👍 It took time to get the order done in the store and was told all items were available in the warehouse. Then the internet wasn’t working correctly so we were there for another 20 minutes dealing with this? Once our order came we did not get the correct pillows we asked for and two pieces of our order wasn’t delivered so we had no choice but to schedule again? I wound up canceling one item too. We are completely happy with our furniture but not happy with not getting exactly what we ordered and having to take two days off from work wasn’t good. Probably need to fix that?

Thank you for a great experience! Walked in found exactly what we wanted and needed with Don’s help.

Very pleasant store. My salesperson, Audrey, was very helpful and accommodating!

We loved the selection and service offered when we were looking for new dining room furniture!

Worst customer service.

Easy

Audrey was amazing very knowledgeable. Great experience. Ryan was also very helpful. Thank you

Calvin was great helping us with our purchases

Great attention to my needs in my space. Angela even texted me with updated details/measurements. Can’t wait to get my new couch, which will be within 3 days of purchase. All around easy experience.

Had a great experience with SK the salesman

We had a great experience working with Mary. She was kind, patient, and very informative. We came to the store multiple types to pick out furniture for our new house and she was always there to help! I definitely recommend working with Mary. We couldn’t be happier with the experience.

Ronald was an awesome salesman. Great personality. I'll request him each time I'm in the store.

So far it has been superb. We’ll see how it goes with the delivery later in the month.

They were wonderful thank you

The manager at the store is a very rude guy. Sales associates are awesome. Manager needs training on customer service

Highly recommend working with Ronald! He provided an excellent furniture shopping experience for us! We’re new to Arizona and he shared some of his favorite spots and gave us a warm welcome to the state. He was extremely knowledgeable about the various options for furnishing our home. This was our first time shopping at Ashley and we will definitely be back! Thank you, Ronald!!

John was awesome! Very courteous, knowledgeable and helpful!

Katheryn did an outstanding job helping us find the right furniture for our new home.

karen was an amazing sales associate. very helpful... love all my selections.

The store is pricey. Customer Service is awful. I walked around the store about an hour, before someone helped me. I purchased a dining room set and I have issues with it, within two weeks. Furniture is not good. I don't know why I purchased it.

Salesman was not very experienced and not very informative on what the store had, your store also sold me a mattress that you didn’t have, waisted my time???

Very friendly atmosphere. Staff was very helpful.

Ashley had great clearance deals and Greg was very helpful!

Sales staff was extremely friendly and helpful. Especially my salesman Gregory.

Bobby B. Was helpful and knowledgeable. We appreciated his assistance with our purchase.

After checking out a couple other furniture stores, we came back to Ashley and bought a new dining table and chairs and 2 bar stools. I even got to use a $50 coupon which was great. We have been satisfied with all our purchases at Ashley.

Let me just share how much Mike and Jeffrey blessed my kids and I today! I started crying in the store because they made sure that we left with a brand new table and chairs set to enjoy Christmas with our family!!! Thank you both so much!! I haven’t been able to buy a new table and chairs for my family with all we have gone through financially and you made it happen for us!!! What you did was so amazing!! Grateful beyond words. 🙏🏼🙌🏼♥️♥️♥️♥️

Ronald is awesome! Super knowledgeable, professional and fun! Thank you!!

Audrey was very helpful and informative.

Great experience with Ronald

Gilbert Ashley store lied and Manager took no responsibility- don’t shop there if you want the truth. I like to post good reviews - no way can you do that with a store and staff that lack integrity.

We have been waiting for furniture today! No calls, no emails, no text messages. We just got off the phone with the company and mysteriously all the inventory was damaged??? The piece was supposed to arrive packed in a box! Now they are saying that it will be another week!!! Infuriating!

If you are looking for a home furniture store, this the place to be and you NEED to ask for SK… he is a standup guy loved his attitude, friendly , easygoing and great to work with..

Angela is the absolute best!!! She was so helpful and made everything so easy. Make sure to ask for her when you come in!

Purchased a piece of furniture from Ashley's in Gilbert. Had four in stock at warehouse according to salesperson and office personnel. We could not get a delivery til 11/24. They stated they would call prior to delivery along with a 4 hr. window. Waited for call all day (Black Friday) - no call no show. Store manager said "that's not her department". Additionally stated "I wasn't there so I don't know what was said" even though I was reading right off their invoice and point of sale materials. I was appalled by their lack of honesty and total incompetence. If I knew this going forward, my wife and I would have shopped elsewhere. Mistakes can happen but be honest enough to own up to it vs. trying to verbally insulate yourself from any blame. My advice - shop elsewhere.

Wow! This place has lights come on after night when you walk by the door, it’s really cool because the whole entire store lights up not just the front and it’s a gradient of light from front towards the rear. If you find yourself homeless and hopeless because the stupidity of the people in the community around there is a long bench under a small tree that gives a bit of shelter. No bugs and a clean cement bench with Starry Night skies above. Thanks to Ashley Furniture I had a bench to sleep on for two nights.

Audrey was awesome!

Angela was excellent in helping us find exactly was we wanted!

SK was a great help to is picking out a diningroom set

I had to change size of product and shipping date. The billing associates were great and made everything happen with a smile!

Masood was really helpful I appreciate all his help and support! Thank you

Great

Good customer service very polite

Cheap furniture. Not the quality they used to have. More expensive than other stores with better quality. Horrible service. SLOW.

It was an absolute pleasure working with Audrey! She made the entire process smooth. I’ll definitely be back and ask for her!

Ver friendly, not pushy sales reps

Ronald was so great he helped us get the exact couch we wanted he is so friendly very professional and knowledgeable

Anthony was very patient and kind ,made sure I got the best deal possible. Definitely gonna come back for Future purchases

We had a great experience at this store.

Bobby was very helpful and informative!

Great sales person to work with.

Salesperson meeted and greeted us at the door. Friendly and knew what we were looking for.

I had a great experience with Ashley Furniture. The quality of their products and the level of customer service exceeded my expectations. I recently purchased a sofa from them, and it not only looks stylish but is also very comfortable. The delivery process was smooth, and the staff was courteous and professional. I would definitely recommend Ashley Furniture to anyone in search of high-quality furniture.

Jaiden was very helpful and very pleasant to work with. It was our 2nd time working with him in the last mth

Great service! Calvin was helpful knowledgeable and efficient!

Greg was so helpful and a pleasure to work with and would absolutely reccomend Ashley!!!

BIG FYI - Tried to return an item purchased online and they won't take "online" purchase returns at a local store. SO, I got a hold of return dept. online and they said I had to " Donate" the item to goodwill before they would issue a refund since the orig. box was damaged in shipping and could not be used to return the item. Overall a big hassle. No wonder I don't shop Ashley almost never (now NOT ever again).

Thank you for the terrific customer service! Very excited to receive our furniture in our new home 😊

Angela was absolutely amazing, I can’t say it enough! Just amazing! She took the time to go through everything with us and helped us with ideas on how to decorate our new apartment. She definitely went above and beyond!We look forward to working with her in the near future!

There was an abundance of staff to assist. However, it was A LOT of paperwork just to order pillows. And then my transaction was not entered correctly so that prolonged my checkout even further. But, all members of the staff did their best to rectify the issue and apologized for the wait.

Nsikan (SK) was great to work with. Very helpful and went above and beyond.

Great experience! Nsikan was fabulous! Will work with him again!

Ronald is our go-to salesperson every time we come here. He listens carefully what we need and always delivers quality customer service. Five ⭐️ s!!!

We came in tonight looking for a new couch and wasn’t disappointed! Ronald was the associate helping us and he was very professional…a very kind gentleman who was patient with us and answered all of our questions which made the experience of buying a big item very comfortable. We ended up with a great living room set and will definitely be shopping here in the future.

Helpful

NSIKAN was very welcoming and easy to work with and we were able to close on a great deal that satisfied both parties.

Jared did an excellent job of explaining the product and extended warranty

Karin was very friendly and helpful

Went in to buy a sectional sofa with my husband. We were met by Jaeden who was extremely knowledgeable and friendly with being at all high pressured. He helped us to find exactly what we were looking for. Thanks, Jaeden!! Would definitely recommend him to anyone!

SK very helpful!

Met immediately by Bernadette, who is very helpful and showing us just what we want it to look at.

Angela was a pure gift from Heaven . She took such good care of us and will recommend her to our family and friends

Our sales representative, Mary did an excellent job of guiding us as we made our furniture choices. Good quality at a good price!

Angela was absolutely great took her time, made sure we had exactly what we wanted. She helped us in a big way, she is very knowledgeable about fashion and design.

Don was great to work with, he was very knowledgeable and understanding to what we needed. We will definitely buy there again.

Ask for SK! He was extremely helpful in helping us find exactly what we were looking for. Quick in and out with his help!

A glitch or two, but it all worked out and order delivered on time. Staff great to work with.

The sales associate was very professional and helpful.she wanted to make sure I am completely satisfied.

Very friendly and helpfull

Thank you don for the help ! Very helpful made it easy for me in wife to find what we were looking for . Thank you

Nsikan umoh was great ! He was very help and attentive!

The salesperson was new but very nice and helpful.

Very friendly and fast

Gotta family table. Rob was my salesman, he was great.

Bernadette is an amazing furniture sales woman. She goes above and beyond to make sure her customer is happy, and she really knows her product. I give her 6 stars. 👍

Service was awesome. SK patiently walked us around the store and was very knowledgeable of all the tables he showed us. After purchase was still very attentive and helpful.

Service was great Very happy with our purchases.

We had a really great experience today buying bedroom and living room furniture. Karen and Moe were very helpful and they also have a great selection of rugs, tables and lamps.

Greg met us with a warm greeting and directed us to EXACTLY what we were looking for. Awesome experience all the way through. Thank you so much!

Great customer service. We were treated with respect and care. The sales man and manager were excellent.

SK was extremely helpful and knowledgeable. He was also very kind and easy to work with. Thanks for the help SK!

Adely is a great sales woman. She is very kind. I have to say Ashley online system is really bad.. it canceled my order that I had to go to the store to buy the item

Helpful and straightforward with me.

Great customer service

Ronald was super helpful in finding the best bed just like we wanted. Delivery was quick and easy. Very satisfied.

ron did an amazing job at this store. great service!! will be shopping here again. :)

I found just said I was looking for after searching many places. Masood was very helpful.

Very helpful, knowledgeable associate

I was able to purchase a dining set that will arrive in 2 days whereas online it would take 2 weeks.

Great experience today! Great customer service

Ronald at the Gilbert location was great! He was super helpful and made my experience finding furniture for my bedroom easy! Highly recommend!

Kylen was so helpful and patient and took on a huge challenge today of ordering every item for a 2600+ sf home today with a tight delivery window. All under 4 hours, lots of steps and decisions, and he was very informative and delightful through the process! Thank you to both Kylen and Ryan for making the impossible a reality with such professionalism and care!

Great service, quick delivery.

Love Angela kind respectful loving towards my elderly Mom to find The Right Bed she is professional and an asset to your company Thank You again for all you do!!!!

Good customer service. Not pushy and Ronald was very patient as well as very friendly.

The furniture “protection” plans are a joke. If you are thinking of getting it (especially because you have pets) just don’t. We had two separate issues with a love seat and couch that we bought back in September of 2021 and they refused to cover either. They said they wouldn’t be able to cover our couch with a pet stain because it’s considered a “discoloration” not a stain. Which makes no sense. Second they wouldn’t cover the love seat that had a short in the wiring because we the first side we didn’t report within 30 days of noticing and they wouldn’t do anything for the second side untill we paid and got the whole problem fixed and had further issues after. Save your self the money and headache and just don’t get it.

Staff was friendly and informative. The store was clean and I was treated when I walked into the store.

Our salesman was fantastic—very friendly and knowledgeable.

😊

Ronald in Gilbert is the best! Go to him for all your furniture needs. He is helpful but not pushy and so friendly. Loved him!

Jayden did a great job showing all our options. He didn't hover or try to steer us. We a appreciated his style and made a purchase we feel good about. Thanks Jayden

Jaeden assisted me in the Gilbert store and he was so fun and helpful! He was so patient and knowledgeable. His willingness to take me around the store and explain details to me meanwhile trying to save me money as a single mom was so awesome! Thank you!!

Kathryn was absolutely amazing at the Gilbert, AZ store. She was wonderful. She goes out of her way to know your needs.

Angela was very helpful! She helped me find a coffee table/end table set by searching through inventory (not only things on the showroom floor). Been looking for a while - so glad she was there to work with me 😊

Have furnished all our homes from Ashley furniture in Wyoming and now Arizona. Jeffrey Smith was stellar and a pleasure to work with at the Gilbert AZ store. Great customer service. Bernadette was great in getting our order finalized and ensuring Jeffery was included in the final sales.

Friendly and professional did not rush.

Customer Service in Williams Field Rd, Gilbert is horrible. Took my brother there to buy bed and living room furniture, spent several thousands dollars cash and 3 weeks later still waiting for delivery. The first time they said the mattress delivery was holding everything thing up. “However the mattresses arrived to the warehouse that same morning” according to the sales person and front desk manager. Two weeks later they push out the delivery again with the same pathetic excuse they gave us the first time. Not acceptable! I can go on and on, just save yourself from drama and go to a different location!

Angela was very good. We appreciated her help.

Our salesman Ronald was very helpful.. we found just what we needed! Can't wait for our delivery!

We were greeted at the door. I had a screenshot of the dining room set that I was interested in. Ronald took me right to it, demonstrated how the butterfly leaf worked, answered all of my questions, gave me delivery options and we were ready to close the sale. It was seamless and stress free.

Bernadette was great! She was super helpful and kind in assisting us with what we were looking for. Wasn’t pushy like a lot of other places.

Great service. Bernadette knows her industry furniture, and how to treat her customers well. She made our shopping experience very pleasant

Masood was really helpful!

The sales rep was very helpful

Donald was so awesome and helpful!!

Masood was great! Helped me buy a rug

Ronald at the Gilbert store was fantastic! He was beyond helpful in getting us our dream living room set! Highly recommend coming specially to work with Ronald

This furniture store had exactly what we were looking for, which was pool furniture. We were greeted by Ronald, who was extremely friendly and helpful in helping us complete our order. He explained the entire delivery process to us thoroughly and was very professional. The delivery came when it was promised and they were very communicative about the delivery time. The delivery guys were great as well, very friendly and efficient! Highly recommend this store for any furniture needs you may have.

Great place to shop

Anthony was very helpful with our purchase

This place is amazing Masood and Ryan where a big help in our decision making thanks again

The employee that assisted me was very helpful! He greeted me at the door, answered all my questions, and was patient. Great experience!

We just moved to our new house and needed new furniture. My experience today could not have been any better! Mike, Shyla, and Bobby were so kind, helpful, and professional. Love this store! We will definitely be back. Great deals and phenomenal furniture! Thank you so much!!

Our salesman was very knowledgeable and patient with us as we looked around. Did not pressure us but always ready to answer questions.

I’m literally standing in the showroom as I write this…. Leisurely walked the entire store for about 15 minutes. Not ONE person greeted me nor asked if I needed help. Shame, I was ready to spend…smh…

Masood was very knowledge and patient. It was a pleasure working with him.

Had an awesome experience with Bernadette. She was able to get everything we wanted and price matched it to a local competitor.

Great communication great staff to work with masood is very welcoming and great salesman 🤟

One star is too many...another terrible experience shopping at Ashley Furniture. It's been a few years and I figured since I was shopping in a different state things would be different. Unfortunately nothing has changed. I paid for and was promised "premium delivery" on several items but upon delivery, one item was still in a box. Was told by the delivery person that it was a "customer assemble" item. I should have not accepted the item but decided to keep it and contact the store for help. BIG MISTAKE! Two weeks later, countless phone calls to a ridiculous call center, calls to "customer service" after actually getting a real phone number, and another trip to the store, and the item is still in a box sitting in my house. My case has now been forwarded AGAIN to a "lead" somewhere in Arizona and again I've been promised a "call back soon". My advice to whomever is reading this is to ask questions about what you're buying, ask about delivery, assembly, return policy, everything before you buy anything at Ashley Furniture. Don't pay for anything until you know for sure what you are getting. I hope Ashley makes this right and either honors their premium delivery service by assembling the item in my home or picks up the item for return.

My wife and I returned to this location to purchase a specific living room set she had seen yesterday. As we walked in, we were greeted by a lady name Katherine and I believe her last name was Buck. Right off the bat she was rude. We had mentioned we had already been in and spoken with a very helpful associate but didn’t remember her name. Katherine responded “well it doesn’t matter who that was. There are only two of us here now and I will be the one helping you” We proceeded to tell her what we were looking for and she interrupted every sentence without letting us finish. I bit my tongue and didn’t say anything about her being so rude and we just walked off. She followed us around and we were still going to buy until she informed us there was a $320 delivery fee!!! I questioned it and she said “yea it is what it is. We have talked to our managers and they don’t care so take it or leave it”. So….we left it. We went to the other Ashley store and bought THE EXACT SAME SET PLUS AND EXTRA PIECE for $1600 LESS!! Not to mention the deliver was only $200… Katherine is a perfect example of horrible and rude customer service.

Anthony met us at the entrance and showed us options which lead us to our purchase choice. Thank you for your help Anthony.

Masood gave great customer service and helped me find a kitchen table that was the exact size I needed for my awkwardly spaced dining room

Very efficient and professional. enjoyed the experience..

Great help from Audrey. Very patient and helped me find the style of furniture I was looking for.

Great experience Don Stubbs! Easy to work with and do personable. Very knowledgeable and not pushy!!!

(Translated by Google) The place is very cool, they have very tasteful furniture and very good quality. The vendors are very patient, Masood Alipour attended us and his treatment was excellent, they accompany you throughout the tour and advise you on the furniture they have. Everything is of very good quality. Sometimes there are very good specials. (Original) El lugar está muy padre, tienen muebles de muy buen gusto y muy buena calidad. Los vendedores son muy pacientes, a nosotros nos atendió Masood Alipour y su trato fue excelente, te acompañan durante todo el recorrido y te asesoran en los muebles que tienen. Todo es de muy buena calidad. En ocasiones hay especiales muy buenos.

Ashley's on 1819 E Williams Field Rd Gilbert AZ 8529 Ronald Osorio was very friendly and professional highly recommend that you ask for Ronald. 5 stars on Ronald

We had a great experience working with Angela today. She was knowledgeable and helpful with our purchase.

Very good customer service

We came in an saw Mary Hustead she took care of all our needs we shall for sure recommend her to all our friends 😁

Great customer service! Bobby helped me find great furniture for my entire house!

Poor sales and customer help desk. No help with an item question I had. Pass and always go to Costco or Living spaces. Not stepping in another Ashley again, no thanks!

About a year ago, my wife and I purchased a very nice Sofa, all electric with lumbar and head controls. The sofa has held up very well. Today, I sent my Dad to the Gilbert Store, as we are having a brand new home built right now in San Tan Valley that will be ready in 30 days. When he came home, I was literally disgusted when he told me that they would not take a check from him for his furniture, that he won’t even take possession of for a month, because the Address on his check doesn’t match the address on his License as he had already changed his License to our new address in San Tan and we are waiting on the Bank to send him new checks with the new address on them. He is just moving from Havasu! Remember, he told the “Manager” that he won’t even be having the furniture delivered for a month, and that was ample time for his check to clear! He is 67 years old, very sharp and is literally a Multi Millionaire having owned his own Real Estate Offices for 37 years! Are people really that stupid? We will NEVER give another penny to Ashley Furniture and I’m going to make sure an go out of my way, to make sure all my friends, family and Social Media contacts, never use Ashley furniture! These generations of brainless people are just worthless and scary to the future! Good luck with that one, as you just lost a TON of money and business!

About a year ago, my wife and I purchased a very nice Sofa, all electric with lumbar and head controls. The sofa has held up very well. Today, I sent my Dad to the Gilbert Store, as we are having a brand new home built right now in San Tan Valley that will be ready in 30 days. When he came home, I was literally disgusted when he told me that they would not take a check from him for his furniture, that he won't even take possession of for a month, because the Address on his check doesn't match the address on his License as he had already changed his License to our new address in San Tan and we are waiting on the Bank to send him new checks with the new address on them. He is just moving from Havasu! Remember, he told the "Manager" that he won't even be having the furniture delivered for a month, and that was ample time for his check to clear! He is 67 years old, very sharp and is literally a Multi Millionaire having owned his own Real Estate Offices for 37 years! Are people really that stupid? We will NEVER give another penny to Ashley Furniture and I'm going to make sure an go out of my way, to make sure all my friends, family and Social Media contacts, never use Ashley furniture! These generations of brainless people are just worthless and scary to the future! Good luck with that one, as you just lost a TON of money and business!

Bernadette was amazing!!! Very helpful and attentive but also let us have space and didn’t pressure any sales! Amazing experience!

I had Audrey help me today, she was very helpful to me and had great customer service. She is helping me furnish my home, I highly recommend Ashley

Fun place to shop , great customer service and even better prices

Bobby at the Gilbert, AZ was awesome! He helped us pick the perfect couch for our new home. The whole ordering process and delivery was flawless. We will definitely be recommending them and using them in the future! Thank you, Ashley!

Great selection Bernadette was very helpful. Highly recommend

Appreciate the time Ronald took with me to purchase my long term bed

I bought 3k dollars worth of couches at this store. They lied!!! I told them I wanted delivery and they said it was $40 and would drop off at my home inside. I find out that it's doorstep only. I call back to tell them that I need it inside my home. They then said that if they do not deliver it, the 1 year warranty is voided. The guy shows up today to tell me he can't promise not to damage my home. THIS IS THE WORST PLACE. I will NEVER go here again. Anytime you all it goes to another country where no one speaks English. To get ahold of someone in America or the actual store is like winning the lottery. DONT BUY HERE GO TO AMERICAN FURNITURE STORE!!! They sell the same for much lower. I know this due to price matching... RUNNNN don't go here!

Mike and the new employee in training- were a pleasure to do business with! Mike the manager, made us feel at home! We have done business in the past with Mike, and will continue to do so!

Everyone is so kind and helpful in our search for some dining room chairs. Although we didn't find what we were looking for, they helped guide us in the right direction to other stores that maybe could help fit what we needed. Even though they weren't able to give us exactly what we needed, we were greatly appreciative for the advice that they gave us while we were there. We will definitely keep this in mind when we need other furniture in the future. Thank you again

Ronald was extremely helpful and friendly and informative. we appreciated his help and his come in and ask for Ronald. He's the best.

Had a very pleasant , easy shopping experience at this location. Ronald was beyond helpful and really went the extra mile to help me find the perfect recliner.

Bernadette is the best Sales Rep. She helped me match other furniture to the table I wanted. She even came in on her day off to add another piece to my order. She is down to earth and has a beautiful personality. She is great at her job.

Greeted at the door and very helpful

Went out of their way to help me you're worth they were thorough and affordable

Ronald greated us at the door, showed us to our new dining table and our search around the valley has ended here! He also shared with us a much needed insurance on our new furniture which we purchased. Kathryn greated us on our way out, how sweet.

He was very nice, mr Masood

Ronald at Ashley in Gilbert hands down has made our whole experience so easy, pleasant, and he has definitely made it the reason why we will make this our store with our salesman! If you are buying a bedroom set or even kitchen set!

Nice, clean and friendly. Great customer service.

Didn’t find what we wanted. The service was nice but having a sales person linger was uncomfortable.

We worked with Bernadette, and she was VERY helpful!

Kathryn Buck is so helpful and a total wonderful lady!

Amazing experience and customer service!! Mike (the manager) and Kathryn Buck really made my wife and I feel comfortable and find exactly what we were looking for. It has been the most enjoyable furniture shopping experience where I didn’t feel pressured to buy anything. They were attentive, honest and very knowledgeable. Five stars well deserved for this team. I would definitely recommend others to stopping by this store next time you’re looking for new furniture. ⭐️⭐️ ⭐️ ⭐️ ⭐️

WOW with Berbardette’s service!!! DEFINITELY 5 STARS!! ⭐️⭐️⭐️⭐️⭐️ Ask for her to help you if you come here, I promise you, you won’t regret it! 💕 She was so patient with us even when it took us hours (really, hours) to decide what couches were we buying. She was so nice and diligent that we ended up buying like 5 quilt sets, a mirror, more decorations and the 5 couches we need for our different Airbnb spaces.

Everything went well. From beginning to end the staff, particularly the female that helped us was really nice.

I had a very good experience. Masood gave us a good information.

We had a good experience, Masood showed us the beds and we are better informed with what bed we want. He was great with us .

Masood was very helpful. Can’t wait to get our furniture!

Customer service was outstanding! The store was very clean and organized with so many options to choose from! I was greeted right away by a helpful salesperson. They were very knowledgeable, and had answers to all my questions. I definitely recommend this store!

Masood was very attentive and assisted us in getting our items. He was very nice and we can't wait to get our furniture!

As many others have said this place is a JOKE! Received broken furniture, had service appointment 3 weeks after delivery they confirmed it was broken(no joke) and that was in October 2022. Since then I've called weekly to get no action. In March I called AZ Attorney Generals office who immediately helped! If you are waiting for action stop wasting your time and call the AG... they get results!!

I have never been so disappointed in the quality of a piece of furniture. I purchased a couch and within the first two months had a issue with the fabric separating and pulling apart. I contacted customer service and they sent a technician out and he said it is normal and got a tool out to "shave" the couch. He stated that I should buy this tool on Amazon so I can continue to shave my couch when needed. The couch continues to look like trash and customer service says it is completely normal for someone to have to "shave" their couch. It is now past my manufacturers warranty but I did purchase the junk extended warranty and they seem to cover nothing either. I have been into the store to speak to the store manager Ryan and he was going to contact customer service for me and schedule another technician to come out to take a look at it. I had an appointment scheduled and they were supposed for follow up 24hrs prior to the appointment to nail down a time they would be here. No call, and no show the following day. This morning a "Customer service" person called to let me know nothing will be done about the couch under the manufacturer warranty or the extended warranty but I do have the option to PURCHASE more couch cushion covers, but the same thing will happen to them after using them. Buyer beware Ashley Furniture does not stand behind their product.

I came in looking for a mattress and frame. I was greeted my Bernadette. I explained to her what I was looking for and she gave me several choices. She was pushy at all—she gave me the space to pick what I wanted. This was one of easiest experiences I’ve had purchasing a mattress!

Working with Masood was a breeze. The process of obtaining my couches went seamlessly thanks to his professionalism and immense help. He was always there to address any questions I had, providing thorough answers. I extend my gratitude to him for making the experience so pleasant. Thank you

Honestly not a fan. It was okay. And I went looking for bookshelves and they told me they were bookshelves and left me wandering all over the place to discover that there weren't any bookshelves. ¯\_(ツ)_/¯

Ronald made my dresser purchase experience as painless as possible. He let me shop at my leisure and showed back up when he noticed I had made a decision.

Mike and Angela were fantastic! I would recommend this store.

Angela Burk Vail was amazing ! She went above and beyond to help us . Her guidance , knowledge and design ideas were extremely helpful and made us feel more comfortable with our purchases. Angela gave us the time and patience we needed to explore , ask questions , answer question and she understood our design preferences. Thanks for going above and beyond Angela . We look forward to working with you again in the further.

Great shopping experience at this location ... Mark was super helpful and knowledgeable. We were given space and not followed around continuously. : )

Masood was awesome! He was very helpful and fun to work with.

Masood Alipour gave us great customer service & advice when purchased two cool tech mattresses today. Great job!

Bernadette helped my wife and I and we are excited and very pleased with everything. She (Bernadette) was very helpful and knowledgeable of the process and furniture. We are ecstatic about the whole thing. Thank you Bernadette for everything.

Chris did a fantastic job . Helping us to see options that worked best for our situation.

Michael LaPena was very intensive to my needs. Michael had very good customer service and yes I would recommend him to my friends. Thank you Michael.

Kathryn, the saleswoman, was very friendly, efficient, and knowledgeable. The delivery happened within 3 days, the couch was delivered swiftly by the delivery men, and everything is working great so far! Thank you for a seamless purchasing experience.

We bought a recliner to match our new couch. The salesman was great, knowledgeable about the products and he was low pressure. I will probably shop here again

2 delivery delays and when they did come to deliver the furniture wa damaged. Waiting for resolution.

Love the quality of the furniture and I will be seeking the help of Jill Stong in the future for my furniture needs. Thank you!!!

Super friendly, very nice store.

I would love to give this store rave reviews and if I had written this last Friday I would have. Unfortunately, now I can't. Purchased a king-size bed. Due to an acknowledged error on their end, a queen size bed was ordered and delivered. It has been a week and we can't get this resolved. According to our sales person and the office manager, they can't swap it until they are issued a credit from somewhere else. I would like the bed I paid for.

Ashley furnitures will never disappoint! But this store has GREAT customer service! Angela took the time over the phone to give me the best price possible. When I finally got to the store Angela was busy, Brooke did an amazing job in stepping in and helping me finalize my order! Ryan is a cool guy! They have a good team at this Gilbert location

This store is SO over priced for last years styles. I walked in looking for recliners they we’re like 2500$ for 1 recliner. WHAT are you giving me gold? Everything is either brown or grey/beige I couldn’t walk out fast enough. It seems any Ashley I go in no matter what state, it’s ugly furniture. No thanks

Bernadette our saleswoman was very professional. I would purchase again because of her. The delivery side of things was a little different. They didn’t ask where we wanted the bed set up and left their trash on the floor for me to clean up. Overall still a good experience.

The service was great and the delivery was quick

Looking for a new dining set and dropped by Ashley to check on their selection. They had a wide variety. What I appreciated most was the way the sales people treated us. They were helpful without being overbearing and they answered all of our questions professionally and politely. Ultimately, we did not find exactly what we were looking for, but we would definitely go back. We have purchased from Ashley in the past and have had only good experiences.

Great furniture options and we'll made. Staff was great!

Friendly service but a bit pricey.

Masood was very helpful and got me exactly what I needed!

Been taking my time purchasing my living room furniture. I want to say thank you to Angela for the time and patience she had while I finally made the decision and to take the leap. She made it easier than I thought it would be walked me through all the measurements and what could or would be best. Had some minor changes that Mike made sure didn't stress me out too much. They were absolutely amazing and completely kind and si professional !! Sure appreciate everything ❤️.

Ashley furniture lies and confuses you with a three card monte of discounts they talk about. Jacary showed us a discounted price for furniture on his iPad but it was only once we got home that we realize they offset the cost with a $400 protection policy that we explicitly told them we did not want. They refuse to refund the cost without offsetting the refund by taking back the discount on the furniture so it's not really a refund. Jacary talks a BIG game in the store about how he stands behind their furniture but be aware they have NO RETURNS POLICY for when you receive it and it's not the comfort or quality you saw in the show room.Their general customer service number tells you they can't do anything and that you need to call the store. When I called the store, I asked to speak to the manager Isaac. Isaac refused to speak to me because they were "busy" and they said he would call me between noon and one which did not happen. I had to go back to the store personally where they most certainly NOT busy and track down Jacary of Isaac who then refused to help. They told me that a return/refund of the furniture was not possible.PS - All the five star reviews (especially for Jacary) are suspect. He asks you to pull out your phone and post it in front of him when he's checking you out. Typical high pressure salesman stuff. Probably an effort to drown out reviews like mine.

Friendly , but not pushy. Found what we were looking for and the salesman left us alone until we needed him.

Had a great experience. Sales person was not pushy and answered all our questions.

GREAT!, Friendly service. Had an issue with our table and they took care of it right away. Would defiantly refer business to Ashley.

My girlfriend and I recently purchased from Ashley Furniture Gilbert and had a great experience! We had amazing help from Angela! She was not overwhelming at all and helped us purchase our now favorite couch. Our overall experience from Angela to the delivery was exceptional! Highly recommend Angela for any of your needs at Ashley Furniture Gilbert!

Ronald was gem! He helped us find the bench we were looking for, was very personable and got us checked out in a record amount of time.

Angela was terrific to work with!

Katie was pleasant and helpful with my online order.

Great service from Angela!

Esai was amazing, very helpful, great service.

Purchased a dining room set plus a few other items - Took 7 months to get the table in and chairs came in without legs - Finally after 8.5 months the order was complete. Here we are 2 months later and a large 16" crack has formed on the table. Table is under warranty but they are requiring me to pack up the old table and drive it to warehouse, pickup new table and reassemble it. I think after all this the LEAST they could do is deliver and setup. Called customer service at the store they refused to let me speak with a manager and kept hanging up on my calls. 5/11/23 - Call from the store stated they would deliver and setup a replacement table - Great to hear! Will update review when complete. 5/18/23 - Ashley came and replaced the table top - I think it took more effort than it should have but it's done and I appreciate that! Increased review

(Translated by Google) Very good attention, thank you! (Original) Muy buena atención gracias!

BUYER BEWARE I purchased a couch in March and waited until April for it to be delivered. About a week later, I noticed the back and the sides are just fabric wrapped around a 4x4, nothing under the fabric at all. If my granddaughter were to just up on the arm or the back, her feet would go right through the material. Horrible design! I guess $3000. doesn’t buy too much these days. The couch was not being used, so I called to return it, but they insisted on sending a tech out even though I told them it’s the design. No matter what it’s the procedure to send a tech out. He told me exactly what I already knew. It’s the design. Then, Customer Care calls me to tell me, “sorry, it’s the design. Can’t be returned” Do not buy anything from Ashley furniture without feeling the back and the sides of the furniture. Have them move things around so you can get to the back and the sides. I really feel ripped off and so disappointed in them. Do not make the same mistake! If you want something nice, shop somewhere else.

Don't even consider buying here. The furniture is poor quality and once you buy it they don't care about you. They have your money and that's all that matters to them. I though the name enough was reputable and I learned a hard lesson after purchasing a sectional.Go anywhere else and you'll find better quality and better customer care.

Mikey was nice and helpful. Not pushy - personable and efficient.

My husband and I were looking for bedroom furniture and was greeted by Katie at the Gilbert location on Williamsfield. She was friendly and not pushing from the very beginning and was super helpful and truly listened to what we wanted. She gave us our space and let us shop and look at what was available. Most other stores we went to were so pushy and followed us everywhere and it made us feel uncomfortable. It was so easy just talking to Katie about the different options. If you're going into this location, I'd highly recommend asking for her! You will be in great hands!

Me and my husband came to buy night stands we end up buying a complete set bedroom Katie was great helping us and answers all our questions she speak Spanish and English wish us a plus very understanding and patient with all our questions and needs thank you We definitely will came back by the way she loves people great customer service

Katie was amazing with her help and honesty. We shopped around town and found Ashley to have better quality and reasonable prices. Katie was exceptional.

Salesperson was very helpful and had my order processed and set up for delivery. Great customer service!

Katie Leyva was absolutely AMAZING!! She offered a lot of helpful advice and really made my shopping experience a true joy! Thank you so much, Katie for being so amazing!! 🎉❤️

Katie was awesome very helpful and helped us found the perfect couch! Without her we probably would have left without getting anything!

Masood was a great help!

Lenore was awesome!!!

We have been looking for the perfect sectional for our tiny space and thanks to Angela it finally happened! It was a great experience! Thank you Angela for your advice and guidance!

Bernadette was awesome! She knew everything about the product! And she made sure I was satisfied with my purchasing experience! Can’t wait to come back and buy more from her! ⭐️⭐️⭐️⭐️⭐️

Thank you Jill! Great service.

We bought several couches and living room tables and received excellent customer service from Mary at the Ashley home store in Gilbert. We highly recommend asking for her.

My experience with Ashley's was totally awesome. Angela was beyond perfect and made me feel special. She is a #1 salesperson and she pushed me in a wheelchair. Thank u

Katie L was incredibly kind, patient, and helpful. I’d recommend her to everyone I know and send them her way.

We had a wonderful Shopping experience with Angela. She was very helpful and honest in choosing the right pieces of furniture for our home - thank you.

Nice store and good options to choose from. Not the best store for office furniture if not trying to break the bank. Everything within a reasonable price was not in the store and sold online only and then had to wait for shipping and backordered goods.

Jill did a great job for us last night. The couch she helped us find is beautiful.

Always a pleasant experience

Good customer service. Thanks

Excellent

Mikey was my salesperson and he was super fun to work with, ask for mikey at the door!

Very friendly and helpful!

This particular purchase was disappointing. I purchased a beautiful three vase set. After the purchase, I asked if the set would be wrapped in paper and bagged. The answer, no. "We don't provide any of that." I can shop at ANY other home store and they will wrap and bag to safely transport my purchase. A furniture store of this caliber and with the reputation that I'm sure you would like to preserve, that is appalling at best. That's all I got

Excellent sales consultant. Thank you

I was just at the Ashley Furniture on Val Vista and Williams Field in Gilbert and Ronald was my salesperson. He was friggin amazing! Had me lay on the different sizes, different models and the pillows. Explained the differences in them. Didn’t try to push me to buy or rush me out the door. Felt comfortable. So yep I am the new owner of a purple bed and a new dining room table. Hit Ronald Osolio up if you need anything😊

Very friendly. So helpful and knowledgeable. Amazing sales person.

Excellent customer service

I had a great experience with Jill Strong the salesperson that helped me pick out my new barstools & living room set. She was so helpful & patient and even helped with designing my room. This is my 3rd time buying furniture for my new homes. Good quality furniture that lasts at a great price.

Esai was enjoyable dealing with and was very knowledgeable as nd helpful. Enjoyed working him very much!

I usually never do reviews. However, I recently stopped by to look for a new mattress that was recommended to me by a friend since mines super old and I just moved to this side of town. Even though the mattresses I was set on was out of stock. One associate named Mikey was more than happy to take the time and help me out with looking for other options and making sure my needs were met. I plan on coming back and honestly look forward to it if this is how good their staffing is. I’ve furniture shopped before at big stores like this but never have I felt listened to and taken care of like I did with Mikey. 100% recommend this location and that associate. Store was super clean and fresh. I was super pleased with my visit.

I am giving a 5 star to an agent named Mikey, who greeted us immediately on the front door and ask us what we needed for our new home. He showed us around for what we needed and even consulted his head colleagues for the terms and discounts we can avail using our credit card. He is very polite and charming with his smiles.

Mikey was awesome! He helped me with my sectional. Very knowledgeable and over all great experience

We are so thankful with Mikey's helped for us... If you come there, make sure to ask for MIKEY🤩

Mikey is helpful, very professional and fun. Ask for him if you need with anything he knows a lot

Michelle was so awesome to work with. Patient with my kids. Willing to research online and when I spent so much time ordering and then needed to change my order, she was more than willing and happy to help!

Bernadette was wonderful and was very informative. She was super nice and made the buying process easy.

Ronald was very friendly and professional. When I am ready I will be back to work with him. 😀

I’m giving 2 stars because the showroom and the salespeople are nice. However, I attempted to buy a sofa after speaking to a manager on the phone and was told that they would match their competitor’s price that was also selling the Ashley piece that I was looking at. When I was about to pay, I was told that they couldn’t get to that price. It’s surprising that consumers can purchase Ashley products at non-Ashley retailers for less money. Disappointing but at least I know where to go to get Ashley furniture for a much better value.

The sales person sold me furniture for 12567.45 I found the same furniture at a different store for 7842.37 and I purchased 2 extra dressers at that price. The sales lady called when I canceled the order and ask me to come it and she would lower the price. Are people so ignorant that you tried to steal form me and then want me to come back. Because of this experience I will never shop at Ashley Furniture. I own a company and it any of my employees tried something like that they would be fired. What’s sad it the manager was sitting there..

Bernadette was very pleasant and personable! Very easy purchase, thank you!

Ronald Osorio was the sales person very professional and knowledable answered every question. This location has great selection of furniture.

Angela was amazing! Very helpful & knowledgeable. Prices were great. Definitely comeback to purchase more.

Bernadette was extremely helpful through every step of our buying process! She let us talk amongst ourselves when we needed to make decisions and guided us towards the right area to what we were looking for. We know we made the right decision and cannot wait to receive our new living room.

Kathryn is absolutely amazing and helped me find THE perfect sectional and rug! I just love her and highly recommend.

My husband and I came in today looking for a couch, a dresser and some end tables. We were immediately greeted by Apolonia and cannot brag enough about her and her customer service. She was very attentive and super patient as we walked around the store more than a few times. She did all the things a great sales person should (we got a couple of things we didn't plan on) & we absolutley loved her energy and personality! The store manager was extremely helpful as well. Thankn you both for an awesome experience

Angela went above and beyond and helped me get exactly what I wanted! Ask for Angela, she’ll make it easy. She is very knowledgeable on design too. Don was the manager today and approved some discounts Angela gave me. I’ll be back.

Customer service was great. They helped us with pricing and made the experience enjoyable and efficient

It was easy to purchase and the staff was friendly

We have tried to purchase furniture from Ashley twice & both times it was a horrible experience. The sales person tell you yes we have it then you get a call saying it’s been delayed. The salesperson was not helpful at all I called him & he said “I am JUST a salesperson “ I will check into this and call you within an hour thanks for NO call Gregory Flynn. NEVER AGAIN with your company.

Sigh. I didn't like the furniture, I didn't like the store layout, I didn't like the nice salesperson who wouldn't take the hint that we didn't want his help at the moment.

20 minutes on hold to be told that my order might be cancelled, but might not.

they told there is a returns during purchase and later they denied exchange and returns. Please do not go to this store

Angela Burk Vail was wonderful to work with. She was very knowledgeable and very patient.

We were very happy with Angela. She took her time with us, answering all questions we had. Angela was very friendly!! We surely will recommend Ashley Home Store and Angela to our family and friends!

Do not buy on credit with them. They bank they use is so dishonest. Every time we make a payment they process it late to charge us late fees. I have paid a week early and still processed after the due date so they can get a late fee.

Word to the wise do not buy on credit with them. We have had nothing but issues with them. Every time we make a payment on time it does not get processed till after the due date and they charge a late fee. It has been on every payment. I have paid a week early they did not process till it was late to charge the late fee. Worst ever.

Fantastic customer service by Kathryn Buck (Gilbert). She will be my go-to for all my furniture needs.

Ronald Osorio is a fantastic salesperson . He did an outstanding job. Excellent customer service. Will go back to Ashley - Gilbert to see him again for my furniture..

Ronald was great! His service was above and beyond!!

We purchased an item in September and it was defective. They said they are going to order a replacement part and we have been waiting for months now. We requested for a return or exchange and customer service says decision is up to the store manager but store says it’s out of their hands now. Basically we paid money for this item and we are getting nothing. Manager at the Gilbert store is very arrogant and not helpful at all. We had the worst experience ever. We would not recommend for anybody, wish I could give 0 stars. They don't deserve any stars. This is my first ever bad review on anything. Really I am not happy how they treated us. We visited the store many times and they put us hold on a call for many hours wasting lot of time. Even the time taken to post this review feels like a waste but people deserve to know.

Lenore was an absolute pleasure to work with! Be sure to see her if you have any furniture needs. She’ll take AMAZING care of you. I can’t wait to get my new comfy sofa from Ashley!

Katie Leyva was a great help in purchasing our new mattress! She made the process super easy and made sure to find us the best mattress and price! Would highly recommend working with her!

My wife & I walked in here since we had 10 minutes to waste before the Ramen spot next door opened up for dinner. We let Bernadette (the friendly sales lady that approached us as we walked in) know that we were just browsing to see what deep highback sectionals they had (I'm 6'1 200lbs) & that we weren't looking to buy anything for a few months till we move into our new place. Even though we let her know we were just "browsing" she still walked around & showed us their largest sectionals. She showed us that one of their largest top of the line sectionals (The Castano) was on sale. My wife & I feel in love with how comfy it was, how it could fit our entire family on it easily & the color. Even though we didn't need it for a few months we bought it on the spot (added the 5 year warranty since we have kids & pets.) We couldn't pass up saving $1,650 with it on sale & how comfy it was. It fit me better than all the other sectionals I tried at LS or AFW (I'm not a fan of the low back style since I'm tall & don't like slouching super low to be able to rest my head on a cushion.) Bernadette made the whole process super easy & we scheduled to go pick it up ourselves with a U-Haul truck a couple days later. Thanks so much Bernadette & the 2 super helpful guys that helped me load it up to bring home.

My experience was perfect while choosing my new couch and recliners.

Expensive

Esai and shyla are amazing!! They helped us get furniture for our new home and we love it! Can’t wait for everything to be delivered.

If you shop at this location, ask for Katie!!! She was so very helpful and knowledgeable!

Don't go here, their store sales is shady - commission based, so it's more like a car dealer who will slap on additional costs at checkout. Their delivery / install service is poor with delays and rude customer service. They miss some pieces of the package at delivery. The quality (no matter how much you spend) is sub-standard. When it comes to return, it takes an act of God to complete a return and pickup the broken frame. The overall experience leaves a sour taste in your mouth. Go to Norwood or Living Spaces. Living Spaces has better style at almost the same price Norwood is way more expensive and not as updated styles. Though, both can finish a deal without any drama and deliver quality products, not Ashley!

The only reason this store gets a 1 star is because of Angela being the most helpful. I had a problem with wrong furniture being delivered and was told by 2 different people in corporate that I could return. When I called the store the person who answered the phone(Brook), was the rudest person I’ve ever spoken with in my life. When I asked to speak with the store manager, she informed me that she could do more then, he could and refused to let me speak with him. Customer Service people should never be rude, totally unacceptable. I will NEVER SHOP ASHLEY again.

Angela gave us exceptional service. She was helpful and professional. I would highly recommend.

Our sales rep was patient with us and of great advice, we love our new sofa, thanks Don !!! Awesome Job

Angela was awesome!!! She is very knowledgeable, detailed and was very patient with us!!!

Employee informed me of a clearance piece for the same item I was looking for and informed me of the website price which was lower than the store price.

The shopping experience with Katie was great! But receiving the couch was awful. The guys that delivered our couch broke the couch. We watched it happen they knew they what they did and kept saying sorry. We called the store spoke with Ryan and got hung up on, then spoke with shayla with zero help. All you care about is your sales which I understand but if it’s your drivers mistake then you should take care of your customer. I paid for delivery but I didn’t pay for them to break it and then turn around to find out still won’t have couch for another week. No one called like they said they would. This company is just TRASH.

Great service, very friendly and showed me exactly the chairs I was looking for. Thank you Esai, will recommend you to others!

We always shop at Ashley but this time we loved working with Katie. Thank you.

Loved working with Katie....

The sales assosiate was very helpful and knowledgeable. I did not end up buying what I came for, but I did purchase the most comfortable recliner I have ever sat in, and it has a contemporary white leather look to fit well in our home. Nice surprise at a clearance price!

Katie was super helpful! Will be back!

Ronald was a great salesman, there are many beautiful furnitures. Thank you

Katie Leyva was amazing, non pressure very helpful and found us a wonderful deal on our living room set.

Absolutely the best service provided by Mikey. He was super! Also, the manager at the time was very, very good! Would go back in a second! THANK YOU!

Very helpful but not overly sales oriented

Lenore was very hepful on helping us find what we needed! Great customer service!

My saleswoman Catherine from the Gilbert Store went above and beyond, she was patient and very helpful! I’m so excited about my new bed!!

my salesperson was very friendly and helpful. if she didn't know the answer she was not afraid to ask someone else. good experience

Fun store to visit. Mikey, our sales dude. Was kind and fun to talk to. Overall experience was good, even though we didn't find what we were looking for on that visit.

Angela was very helpful, gave good ideas and recommendations in buying my dinning set. Made the purchase painless and explained everything very well!

Salesperson focused on our personal needs

Our sales person, Esai, was such a pleasure to work with. Great customer service and very personable. Great personality. Will definitely work with him again for our next purchase.

Had a great experience with Angela. Found a mattress that fit my budget and she was very friendly.

The customer service rep Angelia was wonderful helping me pick out a reasonable bed frame at an affordable price!

Jordan was extremely personable and knowledgeable which made the process of buying a sectional couch enjoyable. We appreciate all the guidance and help we received from him and the rest of the Ashley staff!

Jordan was beyond helpful and so pleasant to work with! He was not only patient with us but knowledgeable yet not afraid to lean on his coworkers for assistance as needed. Highly recommend this store and even more so finding Jordan to help you!

Angela was great! We went in, told her what we needed and had the whole deal done in like 30 min. Totally will do business with her again!!!

I have gone through the worst experience with this store and customer service. DO NOT buy anything from the store as they will charge $400 for shipping when Ashley furniture online store and other companies are offering free shipping. The company will not allow me to return an item that was not as described. Called the store twice and was told someone would call me back to return the item. Nobody called me back and had to call them for the 3rd time only for the store to tell me I can’t return the item. DO NOT buy anything from this or Ashley furniture in general. Other companies offer free shipping and a better customer experience. Terrible company!

Good selection, nice furniture, good prices and very helpful! Very pleasant and helpful to find what you’re looking for! Great job!

Jill was very helpful, but the fact her computer wasn't near the front desk to purchase one pillow was annoying. The rest of my experience was good.

Frustrating customer service. Bad experience with Gilbert, AZ store. Told items are in stock and will arrive in 2weeks, but just received a call to inform me of 3weeks delay for manufacturing. Cancelling order and will avoid dealing with Gilbert store in future.

Worked with Mary to select furniture for our new home! She was awesome and answered all of our questions and ensured we got the best furniture for our space! Mike was also awesome and very knowledgeable with our protection plans really made us feel at ease. Overall very pleased with our Ashley experience!

Ashley furniture in Gilbert is amazing friendly staff enjoyable great customer service especially mike the manager he is an awesome sales man

The customer service at the Gilbert location is amazing! Maxine at the front desk was super helpful, as well as the sales representatives (I spoke with Jordan, Mike and Kathryn)! Wonderful team!

It took a long time to get my order placed over the phone but it was done successfully. Afterward consultant thought she made a mistake on order and was correct. They fixed it to what I thought I ordered at no additional cost to me. Ashley is a great place to buy from.

We purchased a coffee table from Ashley. Service has been amazing. Store is very clean and inviting. Marcia was very knowledgeable and kind. Will go back for other furniture needs.

Angela was absolutely wonderful! My husband and I have been looking for couches Or a sectional for a few years now. Angela was extremely professional, helpful, patient, efficient and quickly calculated pricing for us which allowed us to make a decision on the spot. Angela has a design background and helped us with picking out the perfect color. We are excited and couldn’t be happier with our purchase! We highly recommend you look up Ángela at the Ashley-Gilbert location next time you need a special piece of furniture for any part of your home!

Angela is Outstanding! Her interior decorating talent is so helpful. Thank you Angela.

Angela was very helpful and accommodating. She was able to direct us to the right dining room set and kept us within our budget! Great decorating tips as well!

Great!

Jordan was a Doll great salesperson that went above and beyond for me. He’s a keeper and needs a raise. Kelly M long time customer 😖

Great buying experience with Jordan

My sales lady Katie was so kind and she gave me the best service to find the right sofas for me. She went out of her way to make me feel comfortable in selecting the right sofas. Thank you Katie

Came here to just look at couches. Don came up to us and was very polite. We ended up getting a couch and he set us up with the proper delivery and install for our move. We will definitely come back and visit him.

Katie was super awesome!! So helpful and knowledgeable!!

Kathryn Buck was very patient and made sure that I absolutely loved my purchase. She is the best. Shyla and Mike also great customer service skills. I had an issue with my purchase and they made multiple phone calls to get the issue resolved. I highly recommend the Gilbert AZ location.

Great service from Angela and Scott.

Thanks for your help, Mary!

Mikey and Eve did a great job!!

Had a great buying experience with Angela today! She is warm, friendly and very knowledgeable about the store’s products. She didn’t make us feel pressured and helped us make the some design choices to fit our living space..

Such great customer service!!! Don was great. Came back to buy more!!!

We met with Angela on 11-12-22. Then we went home and made our decision. I came back on 11-13-22 to purchase the furniture. Angela was very professional, kind and made the process very easy. Thank you.

Was assisted by a wonderful saleswoman, Katie, super helpful and kind! and brownie points, she’s bilingual ! ☺️

Ashley was wonderful. I had such great experience.

The sales person Jill and her Manager Mike were exceptional. They listened to our requests. They found what we wanted and worked with us to earn our business. It was a great experience and I would go back again!! Excellent customer service!

Wonderful to work with

Jordan was amazing. Super helpful and friendly! He answered all my questions and made everything super easy. Highly recommend asking for Jordan he was great.

Went in this week and Jordan was extremely helpful. Answered all my questions and was very patient with myself and my daughter. I will definitely be back soon!!

We had been shopping around for a new couch and hadn't found anything we liked. We ended up at Ashley furniture and were impressed by their selection. Jordan took the time to explain everything to us and go over different options that would work in our space. He was able to find us a sectional that we loved and was very knowledgeable about different products and explained everything to us from start to finish. We will definitely use Jordan again for our next furniture purchase!

Awesome store and team. Don and Jordan are great.

Jordan helped us out. He was very helpful but not pushy. He gave good advice and left us to browse. I liked his attitude and personality. He was available when we had questions and went out of his way to provide good comparisons. Overall it was a pleasant experience. He was knowledgeable and helped check us out quickly after explaining delivery and warranty information. Highly recommend the store and him as a sales person!

Katie was simply amazing! Very knowledgeable, professional and kind. I would highly recommend her to anyone.

Angela was the sales associate that assisted me in purchasing a couch and she was great! She was so helpful and had design experience so she was able to advise me on what colors would go best with my home. She was great! I had a great experience.

I have recently been in to the Gilbert location to shop for a sofa with my mother, when we walked in we were immediately greeted with great customer service ready to help us and answer any questions we asked. Our incredible sales experts were Katie and Jordan. They helped my mother select a wonderful couch as well as some accessories for her new home. The managers on duty were so helpful with getting us the best deal possible, thank you Mike and Shyla! we appreciate you and WILL be returning to Ashley in Gilbert!

Customer service desk was extremely helpful. Shipping was also super fast! My order came sooner than the expected delivery date. Loved shopping here!

Came into the store and Mike helped me find the perfect table set. He was very nice and patient. Definitely recommending my sisters to shop here with Mike!

Angela is awesome!!

Michelle is the best!! She helped us with picking a couch and a dinning table.

Michelle Thomson was a great host and gave us great customer service.

I recently purchase furniture from Ashley in October. My shopping experience was great but when my furniture arrived in my home it was not as advertised on the showroom floor. The bed was taller than me but was not on the showroom floor. The bed was also put together and the handle for my drawers are broken and as well as issues with my dresser. I still have not heard back from the store and corporate regarding my purchase issues. As I had reported my issues less than 24 hours after receiving my furniture.

Bernadette, is your go-to salesperson. She is knowledgeable, friendly, patient and really listens to your wants. She, also has great ideas and gives great advice. I wouldn't go to anyone else.

I rarely leave reviews, but I was so impressed with my experience that I felt I needed to give recognition to Bernadette. I am shopping for a new bedroom set and not only did she answer the million questions I had but she even gave suggestions for making my living space a bit more updated. She was patient, kind and gave me all of the information I needed. I explained that I will be making a decision in the next month or so and she offered a couple of solutions to earn my business, but I love that she wasn't pushy like most salespeople tend to be. I love her no pressure approach! I will come back to her when I am ready! Thank you.

I rarely leave reviews, but I was so impressed with my experience that I felt I needed to give recognition to Bernadette. I am shopping for a new bedroom set and not only did she answer the million questions I had but she even gave suggestions for making my living space a bit more updated. She was patient, kind and gave me all of the information I needed. I explained that I will be making a decision in the next month or so and she offered a couple of solutions to earn my business, but I love that she wasn't pushy like most salespeople tend to be. I love her no pressure approach! I will come back to her when I am ready! Thank you.

Katie and Don were so extremely helpful with the purchase of our new sectional. They were kind, patient and friendly. They were also very flexible with our request for a complicated payment method. Thank you!!

Katie was great! I came in looking for a kitchen server and the first thing she showed me was exactly was I wanted! Very personal, not pushy, and just wanted to make a connection

We have purchased most of our furniture from Ashley, over the years. We have always appreciated the quality, and the look – and we are very picky people! Employees are always wonderful, as are the delivery men. My only frustration is that sometimes getting help on the telephone is a little difficult, but when I am able to get someone immediately, they are always extremely helpful. We will always be Ashley customers.

Don was very helpful. He gave us information without hounding us!

Neat, organized, friendly!

This place is awesome, it's very convenient to shop here and they always match our internet prices. Katie Letva it was very helpful in locating our item, and shipping it right to our home.

Mary was absolutely amazing! She was very nice and really helped me and my sister get the furniture she wanted! She had great opinions and made sure we knew all of our options before we purchased anything. :)

Mary was an absolute doll to work with and helped me find all the furniture I needed!

Katie was extremely nice and very knowledgeable about the products. We a great experience.

Katie was amazing and easy to work with!! I will use her again!

Mikey best sales guy ever

Mikey was great to work with!

Esai was awesome. Very knowledgeable and friendly. Highly recommend him.

Great customer service, friendly helpfull

Bernadette with Ashley was wonderful, she made it an easy process.

Esai was very knowledgeable and helpful in the buying process of our new couch!

Fantastic place. Always our “go to” for everything furniture. Super big thanks to Mike (GM) and Esai that helped out!

Mary knew her stuff! Great working with her!

Katie, the sales rep, was very nice and knowledgeable.

I wanted to let Angela’s Manager know what a great employee she is. She really helped us and went above and beyond to ensure we bought the right piece of furniture. Go visit the Gilbert store and ask for Angela, she will take care of you!! I would give her 10 stars if I could! Thank you Angela for making our day!

Katie was wonderful she's not just a sales associate but she felt like a sister a family member anytime I have ever been in Ashley furniture I always feel at home it feels like a family they really took good care of me I'm happy I went there and I highly recommend it to everybody thank you Katie for all your work BTW great customer service 😁😌

Employees at this location are very helpful and friendly. However, we bought 2 desks, and both arrived damaged beyond repair. They shipped 2 more, and one was damaged beyond repair. They shipped a replacement, and its damaged beyond repair. We're waiting on our refund to process.

Amazing customer service

Omg my order came so fast! The fabric was awesome. I will definitely be buying furniture from here again. 10/10 recommended 😘

The Ashley Furniture store in Gilbert gives wonderful and welcoming customer service, everyone is so friendly and helpful! They price matched items with competitors and have great prices on everything. The manager mike is also awesome, he honored the price match with great service. Loved the hospitality and will be continuing to shop from here :)

Very positive environment, and very patient with customers. Will most definitely be shopping here again

Katie was great and very helpful!

Jill was wonderful so patient and helpful with great customer service and knowledge, and her boss helped us get a great savings and care out the door with our purchase. Great variety.

The Gilbert Location and in particular, Kathryn Buck, have been an absolute pleasure to work with over the past few months. She's extremely patient and truly has the Customer's best interest in mind. I feel like I've gained a friend.

Kathryn Buck was amazing in helping me find the perfect furniture for my brand new house! She is very patient and helpful! I totally recommend her for your furniture needs!

Awesome customer service. Reason why I keep coming back to this store. I wouldn’t go anywhere else. Mike really took care of us. Thank you.

Eve was fantastic and very knowledgeable while helping us pick out furniture. She made the entire visit stress free!!!

Great store to shop! Friendly people and reasonable prices. HUGE selections of furniture! Customer service is No.1 !

Shopping experience was amazing! Purchased a purple mattress which was delivered in 2 days!

Huge!

If I can give them 10 stars, I would! Fantastic customer service and Amazing Deals!

I wish I could’ve given this Gilbert location of Ashley Furniture five stars, because they worked with me on a price match… But then the salesperson was not honest with me re Delivery. The reason I paid the extra $180.00 Delivery Fee was because she informed me that the sleeper sofa would be in a box, it would need to be unpacked, and then certain components would need to be assembled. Not true! When they unloaded the piece from the truck, it was all in one piece, simply wrapped in plastic. (I took a pic of them rolling it up my walkway.) They then rolled it literally EIGHT (8) feet into the office, took off the plastic, and done! No unpacking and NO ASSEMBLY of any sleeper parts. As I had initially told the saleswoman, I can save that $180 and bring it in with a neighbor, but she provided said inaccurate info that steered me to not go with the Free Delivery option. Bottom Line: I do not like being BS’d!

I had a amazing experience working with Amber. She was so helpful, kind and patient. She went above and beyond to make this an easy and enjoyable experience. I had to make changes after I placed my order and she took the time to help me look at design layout options and what was in stock vs back ordered options. Overall, if you are in the market for furniture, ask for Amber. She is truly amazing!

Sooooo OVERPRICED! I bought a tempurpedic mattress here a few years ago & was blessed that it was on super sale & I absolutely love my tempurpedic & would not trade it for any other wannabe tempur-foam-type-mattress. I walked through the store & was looking for a tv stand & the one I was interested in had scratches all over the top of the wood & from far it looked nice & quality built but was cheap finish on it & wood was of terrible quality as it scratched very easily & again super overpriced on literally everything! Go to AFW if you want same quality for a reasonable price. 👍👍🤓

This place has a great customer service. Esai is very helpful and patient. He provided us help and assistance without interrupting our experience. Has a great attitude.

I absolutely love this Ashley Homestore! I just moved to AZ from MA and they had everything I was looking for. With even more amazing prices. I'm sure the whole staff is great but request ESAI! He went out of his way to let me take my time. No pushy sales. Just 100% genuinely Great Customer Service. Esai even recommend some great places to visit. He didn't let me pick just anything but encouraged me to only look at pieces that I loved. I'm working on one room at a time. So, I'll be going back soon. Hope to see you there...😁

Esai was awesome. Super helpful with everything. We liked something our wallet didn't, and he was able to help make things work. Give him a raise.

Katie was really friendly! Answered all our questions and helped us find what would work.

Always fast and friendly

Esai was a pleasure to work with while I selected a sectional for my living room. He was informative without any pressure to buy. He made the process easy.

I would give them a zero star rating if I could. Received broken furniture and while they are all apologetic nothing gets resolved. I'm still sleeping on a mattress on the floor since the bed frame was broken. Their chat people are nice enough but resolve nothing. Departments don't communicate well and they are not responsive to resolve the problem. Stay away from Ashley Furniture.

I bought a dining table 2 years back. From the day I bought it nails have been falling off from the chairs and the wooden leg rest breaks whenever you sit on a chair and put your leg on them. The bench that came with the dining table is rickety. I have called them up from day one begging them to change. They only send me leg rests saying the rest of the set they cannot do anything about. One guy did come to look into it and said that he can only change the leg rest. Today I have got rid of the table and it pains to give almost 2k dollars like that. Be very careful with what you buy from this store. They refuse to entertain any complains and it turns out to be a huge loss of money. I have sworn never to buy any more furniture from them. I am not angry that the set was rickety. It happens. But the attitude of the customer care people and the way they refused to help. This could have been avoided and I don't have that kind of money to throw it away.

Michelle is helpful and delightful to work with.

They seem to have a vast collection (+1 star), but I was quite disappointed in this location for the following reasons: 1. They wouldn't let us buy just the sofa we wanted. We had to purchase the sofa, the rug, the lamp, the side table, etc. Their prices are super inflated and having to buy all the extras bumped the cost even higher 2. Delivery was not available so we had to find a truck and rent a trailer. When we got there we were told their warehouse guy was off today so we had to disassemble the couch ourselves and carry it out on our own. The manager was kind enough to bring us a dolly but didn't help at all. We had to move their other furniture out of the way to get it out. All in all, a disappointing experience and we won't be shopping there again.

Wasn’t impressed with the layout or the inventory in the store. Went to Ashley’s looking for a queen bed for my 17 year old daughter. We were very disappointed with the inventory. I’ve bought many furniture items from Ashley’s in the past, but not this time.

Visited the store yesterday. Felt like we were prey being stalked by a hungry vulture. Could not stop and look at something without the salesman literally running over. We told him many times that at this point we were just looking. We will not be back!

Jordan was awesome and really helped us out today. We felt welcome the moment we came in and never pressured. Jordan was able to offer some suggestions that matched what we were looking for -- this made things a lot easier considering the huge selection in the store. We found what we needed and the process was seamless. We were in and out in under an hour :) Thanks Jordan!

Back in March 2022 we ordered a bedroom set. The salesman (Wentler) was great. We had to move June 1st and had gone in to cancel our order as our furniture still had not come. They told us our furniture would be there before we moved except for the nightstands and those could be delivered to us via UPS or FedEx as now we are 3 hrs away from this store. When the nightstands showed up to our house the boxes were in perfect shape. We opened the boxes and the nightstand was damaged. We contacted customer service number and sent them photos and a few days later we were contacted by customer service by a lady named Jamaica. At that time she said they would replace the damaged nightstand however we would have to take it back to the store we purchased it from. When she was told the store was 3 hrs away from us she said we chose to save them sent by UPS. I told her we were not given a choice and wanted to speak with supervisor. After being placed on hold for several mins, I was told the supervisor whose name was Sabrina was to busy to talk with me, and that they would send an email to the Gilbert store about the damaged nightstand. The very next day I called the Gilbert store and spoke with London Hamblin (she was very great to work with). We were advised that we cannot take it back to store but had to go to warehouse in Phx and take it back there. We could not take to other stores which are only 1 hour and a half away because they are franchise not corporate. We asked if we could get a refund on the delivery and setup that we paid for because we did all the set up. She told us unfortunately she couldn't but could give us a credit. The credit was only for that store which does not do us any good as we live 3 hrs away. We took the damaged nightstand to the warehouse in Phoenix and got a new one but we had to pay for gas getting there and back. And we all know how expensive gas is. Customer service for this company is awful.

Mary is wonderful. She's the reason we continue to shop at Ashley!

It's been two months and I still haven't received any of my order. I've reached out three times to their support channel. Each time they tell me to give them 4 business days and they'll get back to me. I've never heard back from them. I could not recommend Ashley less. Absolutely terrible.

Aaron was attentive to our needs without hovering and answered all of our questions. The process was easy and we'd shop at Ashley with Aaron again.

Thank you Jordan! Appreciate the patience and help today in selecting our dining table. You made it too easy!

If I could give ZERO STARS, I would. This company sells things they don't actually have in stock. They are dishonest and have seriously shady business practices. Purchased a bed in Feb 2022. Was told delivery would be delayed until the end of March, then April, then May, now its June. Trying to get in touch with their "customer service" proved a bit challenging. Every time I've called I am put on hold and told there are 40-50 calls ahead of me. This is how they force you to talk to them via text. Then they don't respond to you. If you check their facebook page you can see how people REALLY feel about them. Their customer service is awful. Never seen a rating UNDER 1 percent before that! I will be contacting the better business bureau and filing a complaint.

Amber was great. We came into the store to purchase one occasional and left after purchasing two.

Worst customer experience. I had ordered a bed 2 months in advance confirming with the sales guy Masoud that it will be delivered on time since it was orderd well in advance. When I checked the status after 2 months they said it’s further delayed by 1 month with no guarantee of delivery. They didn’t do anything to compensate this. Eventually, I cancelled the order and ordered a new bed from living space.

We got a helpful agent (Mary) nice & freindly and rayan the manager very helpful with a smile (but doesnt give much discounts) very good customer service

The delivery left my house a disaster. I left a review that they called on, promised to follow up and never did. No care given as walls were marked up and they pushed furniture across a hardwood floor.

They sentme a move in special coupon that does not expire until 05/09/2022 and they refused to honor the 30% off.

Biggest mistake shopping at Ashley's. Horrible experience, waited for deliveries that never materialize, canceled everything, got my money back

Extremely disappointed. We purchased extended warranty on house full of furniture we purchased 2 years ago when we moved here. The warranty cost us ,$600. Now two of our dresser drawers are not closing properly so filed a claim with the extended warranty people and was promptly told that these repairs were not covered. Requested a refund on warranty and was refused. Too bad that their furniture falls apart in 2 years.

Spent over 7k on new furniture april 2020, purchased extended warranty for $600.00. 2 Dresser drawers do not close properly was told not covered under the warranty. DO NOT PURCHASE EXTENDED WARRANTY WITH THIS COMPANY!

Buyer Beware!!!! Online prices are far lower than in-store prices. I bought a couch for just under $1200 that sells for $744 on the ashley furniture dot com site. Called the store to price match. 45 minutes later they informed me they could price match but HAD to include furniture protection add on in order to do so. I asked them to cancel the order, and they did. I ordered the item online, and it's due to arrive the same day as the in-store order. Used car salespeople at best.

Nice place, great selection

We had a wonderful experience purchasing a mattress today. Scott Fouts was very patience, kind, and knowledgeable about what we wanted. We are happy we went to Ashley today instead of the other store we had in mind. We remembered that when Ashley had a store in Tempe, we purchased most of our furniture there and so did our two sons. Thanks for great service.

Absolutely only buy furniture here if they are IN STOCK. Worst experience buying furniture ever. I bought a bedroom set on Feb 2022, come Apr 2022 and still no updates. I texted/called my sales representative and he has NOT replied to me at all. It has been 10 days now at the time of writing this. I can even see that he read the messages. So I went to their website and asked for chat support to do a partial delivery because some of the pieces are available, they told me the delivery team will be in contact in 24-48 hours. Week later, no call. The lack of communication is incredibly disappointing. Literally no updates or anything. So again, I do NOT recommend buying from here unless they have the item in stock.

You can look at the furniture but they are 12 weeks out if want to buy something they might have something's available but slim Pickens

In October 2021, purchased a dining room set. I was told during the time of purchase delivery would be 8 to 10 weeks. This past Sunday April, 2022 I cancelled my order with them. I am extremely disappointed with this store and will absolutely never shop with them ever again. I purchased a sofa from Living Spaces and a mattress from Bob's Discount furniture and all arrived on time when they said it would. Ashley made no attempt to keep me updated on delivery. I had to contact them and wait an unreasonable amount of time for info. 6 months to wait for what I paid money for is absolutely unacceptable. Again, I will never do business with this company again!!

Great service, but didn't have what we were looking for.

I was pleasantly greeted as I entered the store with notification that there qas a 50% off of everything in the store!! Who wouldn't be thrilled to hear that ? Along with an additional 10 %! I was allowed to walk about to look however, was asked at good timely intervals if I needed anything or how was my browsing going? I never felt pressured but knew I had someone to ask questions of if I had them as perusing the store. Made for a very pleasant experience. And I found some new treasures to bring home with me. Thank you Don for your wonderful customer service!

Worst experience buying furniture ever. I purchased items December 2021 and was told some of the items would not be in until after May 2022, so I asked to cancel the order except one item that was in stock. I was told I would be getting a confirmation email and five days later I had to call back because I never got a confirmation. When I finally got through to someone they said they saw the case was open but no one ever closed it and then I was hung up on, to which I had to call and get in line again. Trying to get ahold of anyone at the physical store, online, or via their customer service is horrible. When I say I’ve been hung up on each time I tried to call, it’s not an exaggeration. When you call you’re always 100th in line to get to someone, and the customer chat bot is automated and no help either. Also with delivery, I was called by two separate people one of which was laughing when I answered the phone to tell me I can’t schedule a timeframe of delivery, that it’s through their computer. I asked if I could please schedule a time rather than wait for a supposed text or email, but they told me that’s not their job. Seriously disappointed with this entire process. Just buy from Costco, they have better customer service and delivery options.

I was told December was when I would get my furniture (I’m assuming so they could get the sale). December passed and I have to call them for them to say, no, you will POSSIBLY get your furniture in JUNE. So, of course, I’m not going to wait for that. I ask for a refund. And why do I have to call for an update instead of being informed of my order status? It’s been over 2 months since I asked for my refund and STILL, they refuse to give me my money back and say the issue is with my bank. No, it’s not, they have not seen a dime. NEVER buy your furniture with them if you want to have it in a reasonable time. Covid excuses or not, they need to be giving realistic expectations of delivery, not lying so they can get the sale. Absolutely worst customer service I have seen and it will take months to even get a case, and that’s after waiting HOURS to talk to somebody. Completely unacceptable.

Nice store with a good variety of furniture. Store rep was helpful but didn't follow up with us on what was available in the store.

Great experience. No problems at all and the whole process was super quick. The quickest furniture buying experience I have ever experienced.

Awesome customer service! Marcia C. was very helpful in getting all the things I needed ordered! Would definitely recommend this store!