Ashley Store Glendale, AZ

Pretty disappointed in my experience with Ashley Furniture so far. I purchased a mirror on 5/4/25 in store. The gentleman who assisted me with the sale said I could go to their warehouse and pick up the mirror, however the warehouse was closed on Sundays. No problem, we opted to have it shipped to our house as we were originally told it would be delivered by the LATEST the next weekend. I called again, Monday 5/12/25 as I didn’t receive my order the weekend of the 4th when it was originally supposed to be delivered. The lady I spoke to on Monday 5/12/25 also told me I could go pick up the mirror at the warehouse, or I could wait for FedEx to pick up the item from the warehouse and still be delivered to my door. No problem, I assumed FedEx was backed up with orders, etc. Still have not received my mirror as of 5/17/25, So I decide to call again to see if there was any tracking on their end. The woman I just spoke to now said there is NO mirrors in the warehouse and wouldn’t be any until June 4th and still would not have my order until possibly the week after. Pretty frustrating as I’ve been told 2x now that there ARE or have been mirrors in the warehouse, and to “give it a week” and it would be delivered. So, thankfully I called today and asked on an update about the mirror and I was told previously it would be delivered the same weekend, then the story changed to the next weekend, and now the story is June 4th. I wish I had a better experience at Ashley as we are loyal to American Furniture and decided to give Ashley Furniture a try. Slowly starting to regret my decision and hoping my mirror arrives before the arrival of my baby due for her nursery. Wish I would have gotten a direct answer the first or even second time I called so that I could make other arrangements, or even just be aware of what was going on with my order. Not sure if it’s a company communication issue, or what. Hopefully my review will change with the quality of the mirror, we will see.

The furniture is not bad, it has a good style and is fairly priced but beware of the shysters on the sale room floor.

Derek was awesome!

The day I shopped at Ashley the customer service representative went above & beyond to help me find a bed that I could sit on because many are just too high. He even showed us how you can lower the legs& he did for me& it was so nice.

Site is trash on Android.

Alex was an amazing salesman who knows his product. He helped us find our living room and dining room set in no time flat. I was very happy with my selections and am excited for my upcoming delivery.

We had a very good experience with Amy at the Arrowhead store. Very professional, friendly and helpful.

Don't buy anything from Ashley furniture. They will not honor your warranty that you pay for even if you have your receipt. My elderly mom bought a leather sofa and loveseat with dual power recliners and she paid for the 5 year warranty and at 4 years the motor went out so she went to the Avondale location and they said they have no record of her warranty so she showed them the receipts and they said there's nothing they can do. She kept going back and they would not do anything for her. She even called Ashley corporate and they also would do nothing. Basically they steal your hard earned money for an additional warranty and if anything breaks or is not right they will refuse to honor the warranty. I will never buy anything from this company and I will tell anyone around not to do business with them.

Looking specifically for a recliner. I'm a tall, big guy. Didn't have what I wanted. The store was laid out very well. The person whom showed me around was extremely nice and knowledgeable.

Sammy Kawry read me correctly in my search for a sectional and streamlined the process. All our needs were met and we will be back for more.

Mary was so helpful!! Thank you!!

My husband and I had been shopping all day for two nightstands and a bench for the guest bedroom when we decided to buy an entire new bedroom set. Ashley Furniture was our last stop of the day. I was not expecting to buy anything. When we walked into the store Aria met us and pointed us in the direction of the bedroom furniture. We found a bedroom set that was real wood. We had come across several sets we liked throughout the day but the manufactured wood made the item look cheap. Aria let us shop with no pressure but around if we had any questions. She was also very helpful in giving her insight when trying to figure out what color. We are extremely pleased with our shopping trip to Ashley and give Aria a thumbs up!!

Besides being very friendly and inviting, Kevin was very knowledgeable and patient with us in choosing our mattress. He walked us through all the benefits and advantages of each firm mattress we looked at. Would definitely recommend this store, overall great shopping experience!

Our sales rep Aria was awesome. She handled it all remotely.

Thanks to our salesman Jared we had a pleasant shopping experience with the twins.

We got a clearance king sized bed frame at this location. I didn’t bother looking into detail all through your the bed because they are a name brand furniture not a good will. However we picked it up and the foot of the bed that holds the drawers had holes in the bottom of the wood but that wasn’t the big issue. The big issue was we didn’t get all the pieces to put the bed together. So my husband call the next day and they said we could come pick them. When he arrived they told him they wouldn’t give him the pieces. It was a beautiful bed frame but I’m very dissatisfied with how this matter was handled and we will not be returning. This was the worst experience I’ve ever had at Ashley’s. They wouldn’t even let us return it because it was a clearance item. Just a big waste of time and now I have a bed I cannot use so thank you.

Awesome customer service if you go in request Amy. We tried going into Avondale and it was a mess. Came here so much friendlier.

Amey was a great help in finding me my dream dining room set.

Good customer service to Calvin. The movers had a hard time bringing the couch up to the second floor but they did it. They are very experienced and talented 😄.

Amy was very helpful. Made the but by process easy.

Amy helped us a bunch order a bedroom set for our granddaughters room. Thank you so much Amy!

Amy was super helpful on helping us order a full bedroom set for our baby niece’s new room.

I’ve always pleased with the service and quality offers by Ashley’s. Their selection is great and delivery service is excellent.

I visited the store twice within 3 months. Each time I walked in I was never greeted. There were always at least three or four employees standing around. So when I did finally get the attention of someone I explained what I wanted and the price online. He said he had to talk with the manager. He came back and stated the manager wouldn’t honor the online price. The next time I went in I explained the exact same thing and this time the manager talked to me personally and said yes he would honor the price and didn’t know why when I visited prior the price wasn’t honored. The problem is the store charges so much more shipping from the warehouse versus shipping for free when ordering online. Ordering from the store the sofa was $300 more. Long story short, Ashley online has issues. I’ve been waiting for 2 months for someone to call about my credit card that I can use anywhere accept for ordering online from Ashley. Thats why I had to go into the store because I couldn’t place the order online.

Amy was great!

Amy was fabulous, very easy to work with

Amy was super helpful, highly recommend her if you’re in the market for new furniture or a mattress!

Service was amazing got there and immediately got greeted and help. My transaction was done fast and easy

RJ was very helpful and honest.

She was wonderful to me. She helped find the perfect chair & table for me. Thank you

Thank you Bradley for listening to me and helping me through the purchase process! You rock! You made the whole serching and purchasing process easy.

I give him five stars. He was very patient with us. and that meant a lot to us.

Amy was a Wonderful Help. I walked in unannounced, with a variety of specific needs and she put it all together and made it work. Fantastic.

Had a pleasant experience buying a couch from this location recently. No pushy salesman, nice selection and great prices! I will definitely be going back to furnish the rest of my home from here.

Jared rocks!!! My wife and I needed dining chairs with a specific height. Jared was patient and measured many, many chairs to find us exactly what we needed. He wasn't pushy and didn't want us to just settle til he found what we wanted. If you find yourself at the Bell Rd store, ask for Jared. You WILL NOT be disappointed. Scott and Terri P

From start to finish Alex had all the answers to our questions and was able to help find what we wanted.

Amy did a fabulous job and was very patient and helpful in finding us what we needed.

The gal that helped us Leslie Ramiriz went above and beyond to help us without being pushy. Thank you. Wish they would have had what we were in there looking for but we did end up finding a great deal on a comforter set

Product on a couch is despicable to the techs ability to give a resolution to the problem.

I worked with Derrick today and he was very helpful and got me a deal on the end table I wanted. He went out of his way when after I got home I changed my mind and wanted a different one! He worked through it with me and I got the one I wanted in the end.

We have made several visits to this store shopping for multiple pieces of furniture. Every visit has been pleasant with staff being helpful and informative. We would not hesitate to recommend this store to any friends or family to look for furniture.

I visited the store and purchased a wall clock. It arrived in good shape about 3 weeks later. I correctly installed a AA battery and it didn't work. You could the see the mechanism oscillating, but it was not moving the hands. I returned to the store with the clock, was directed to Customer Service. The CSR indicated I could not return the clock to the store and it may not be returnable at all. I asked for a clarification of her statement indicating that I cant return a non functional purchase, she confirmed it as correct. She then place a service request with their technician, and told me to expect a call within 3 days. No call came, I called the number and spoke to an remote individual who was essentially reading a script about contacting the shipping company to report a damage claim. I stopped her, and explained it was non functional, after 5 minutes on hold I was again told a technician would contact me, and to no surprise I was never contacted. After 2 weeks I ended up buying a replacement movement online and repaired the clock myself. Ashley is so quick to get your cash but really doesn't care if you need customer service. Last purchase for me.

Amy was a great at helping us select our new furniture. Highly recommend

Salesman was on point.

Sammy was incredible from beginning to end. He was very knowledgeable and explained the difference between each mattress. I never felt rushed and purchased the perfect mattress for my needs. Thank you Ashley for fostering the type of environment for employees like Sammy to provide excellent service! five stars ⭐️

Very good service.

Staff training needs to be improved. Even after confirming the product and price again and again, they only found out the error when they went to the warehouse to pick it up. They had to go back to the store to deal with it, and there was no apology.

Amy was very nice and helpful when we bought our new couch set!

Amy was great to work with.

To be forced to give a star in order to write a review is ridiculous. Ashley does not even deserve the 1 star rating due to the experiences I have been having with them since September 2024. We got a new table that was beautiful and just put on the floors (as we were told) and of course we got the warranty protection plan with it through Regarrd. Within a short time we started seeing peeling marks on the table (it’s wood and was supposed to have a protective layering on it to avoid these from happening, we recently found out it was torn off during delivery) we called it in to be repaired and first we were told that we didn’t buy the warranty plan and we had to argue with both Ashley and Regarrd even with proof on the receipt showing that we spent the additional $200 for the warranty, They finally said that they would send somebody out who never showed, We called them back and were told that we had to make a new case number for the claim to then be told that they don’t cover the area of Surprise, Arizona which was then later discovered not true. Being under the impression that they don’t cover Surprise, we called Ashley back Who then sent out a technician to come look at our table who seemed very knowledgeable and honest, He kept having to make phone calls to his boss to see what he can do once again we were told there was nothing that they could do it would have to go through regard under the warranty claim. Again, between having to call Ashley and regard and having to make several new case claims, We found out that the technician that came out from Ashley wrote down in the notes that somebody had spilt nail polish remover all over the table, which was never said nor true which then voided our warranty. Then another Ashley employee told us that they no longer even carry the table, which is why they were refusing to replace the table. After MONTHS of dealing with this, we have spoke to several managers, corporate office, and finally filed a case with the BBB. Finally, as an end result to that situation, we were able to get a store credit and then it turned out that they did have the base and table top so they were going to send somebody out to deliver a replacement as long as we retracted our BBB claim. Once we received the store credit of only $900 out of the $2000 that we spent on the table We were told we only had until December 2 of 2024 to use the credit and On December 24 of 2024 we will receive the table top and base. Never happened due to a “mix up in their system so it was rescheduled for another date”. On December 2 of 2024 we purchased a fireplace with a TV stand that was put on hold because we were in between moving and getting ready to have a new baby. It is now April 4, 2025, I have been trying since February to receive these items. We finally moved into our new home, getting settled so I called Ashley back to see if I could get the deliveries sooner and it was set to be delivered today, April 4th. Tuesday April 1st I confirmed the delivery for today April 4th with Ashley and they told me I would receive a call for time frame on Thursday April 3rd, and I have not received any calls. I’ve tried calling the store several times and no answer. Today alone I’ve call 15 times and no answers, I had to speak to a 3rd party customer service representative who told me I was not able to speak to a manager, they couldn’t transfer me to any corporate office or store managers, and he doesn’t know what exactly happened but “the delivery is not possible to happen today any longer.” He moved the delivery date to April 10th and suggested I continued calling the store. So I did several more times and NO ANSWER. I am beyond pissed off at this point I called my husband and he was able to get a hold of someone from the store FINALLY who then told my husband “there was a mix up in our system we will have to reschedule the delivery for the next available day which is April 10th. This is probably the worst experience I have ever encountered with ANY store and I will never recommend Ashley Furniture to anyone.

I had a terrible experience at their Glendale store. I found a nice 5 piece dining room set online. So I went to the store to pay cash and set a delivery date and setup. The young lady asked what day was convenient for delivery. She showed me 3 days that was available. Thursday, Friday and Saturday I chose Friday. Because I was off from work. I called Thursday to see what time the delivery was. I was informed that there wasn't a delivery for Friday but next Tuesday. I was upset and disappointed because I was having a little family gathering. I went to the Glendale location and explained everything. So I cancelled the order and ask for a refund. I paid with cash but could not get cash back. I have to wait a week for my refund. I was a first time and last time customer of Ashley's furniture. I would not suggest doing business with them if they can't honor correct delivery dates. Furthermore if you pay with cash that is how they should refund you.

Chair i selected was on sale. Made a good deal on warranty & delivery. Good selection made in the USA!

Amy was awesome! Helped me buy my new nightstands!

amy did a wonderful job!!

Amy was very helpful and pleasant. Thank you for all your help

Amy was very friendly and attentive without shadowing us while we looked around. Great experience!

Patient and friendly service! Thanks for your help Calvin!

Amy is such a treat! Funny and knowledgeable.

Worked with Amy today at Ashley Furniture, great service, great experience.

We called the local store several days in a row to place a $3000 order, but no one would pick up the phone. So we went elsewhere.

We purchased dinners ,we had to return them two times because the chairs and the table were rocking, very bad quality, and the sales people insisting on asking us the warranty that was worthless we call the warranty people they could not fix them.

Amy did a great job helping us find the right chairs.

Amy, Was fantastic. Pleasure and a pleasure to work with

Amy was an extreme pleasure to work with

I recommend Amy, she is so kind & helpful.

Amy was very patient and knowledgeable in regards to what we liked! Thanks Amy

Amy was so wonderful and extremely knowledgeable about all the pieces we were interested in plus more. We really appreciated her patience and not rushing us one bit.

The furniture was great and had items for any type of income however the salesman was OVERLY pushy to where we had to tell him to back off a few times while we were still shopping. Other than the issue with the salesman, I enjoyed the items we purchased and would go there again

Amy was fabulous! Patient and understanding while we made our choice and looked around!

We had a wonderful experience with Ashley Furniture GLENDALE AZ. From the moment we walked in, we were impressed by the professionalism and care shown by sales agent SAAD Kawry. The manager ANI went above and beyond, ensuring that all my questions were answered and that my needs were met with attention to detail. I truly appreciated ANI’s excellent follow-up skills, making sure everything went smoothly for us. The salesperson was genuine, providing honest advice and never pressuring us into making a decision. It’s rare to find such a combination of great customer service, care, and genuine people. I highly recommend this location to anyone looking for quality furniture and exceptional service. THANKS ANI and SAAD! Hope to see you again soon with a new purchase.

Friendly and professional.

Kevin was great, he was very helpful and patient. We did a lot a testing before we found the chair that fit our needs. They have a lot of great options.

Any was amazing, very helpful and friendly. She gave me a killer deal and was in and out in minutes.

Amy was so helpful. Didn’t overwhelm us and was quick to find the stools we wanted! Such an easy and friendly time! Thank you!

Had a great experience with Amy. She was a great help and got us taken care of quickly! Thank you Amy!

Amy was so helpful and patient, made our shopping easy!

Amy went above and beyond, excellent sales woman! 😁

Amy went above and beyond to help get the best prices for the furniture I had picked out already on their website. She was patient and very friendly.

Great price, salesperson was very helpful

Really like my new recliner. Bob was very helpful.

Kevin is great! Easy to work with and took us to exactly what we were looking for. Worked hard for us and got us a great deal.

Very friendly and helpful I think the lady that helped us was Amy and would buy again

Helpful professional salesman! Great quality and style table and chairs. Delivery was prompt and professional. Highly recommend Ashley!

Amy patiently helped us find everything we needed, and more. We won’t hesitate to return in the future.

Amy, was very friendly and courteous. We would do business with her anytime again.

Lesley provides excellent customer service!!!!

Amy was very helpful today Found exactly what we wanted and done deal

We had a good experience

Very professional but never felt rushed or hurried. Sammy gave us very good service but also left us alone to explore..very appreciated

Alex was great to work with. Let me do my thing and was readily available when I had any questions. Loving the new couch

Great friendly service not pesty - provided exactly what we needed.

Decided to stop in to look for some furniture and a dinette set. I was helped by Mr. Johnson and he did an awesome job making sure that I had options and found something that was suited for my needs. He was patient because I was shopping with a toddler.My items have not yet been delivered so my review at this time is simply for my sales experience, which was great.

Ami was great !! No pressure. Very helpful

Helped my gr-daughter pick out a new bedroom suite. Amy was very helpful in the selection

AMY IS GREAT! SHE MUST WIN!!

Very nice, quick and easy!!!

Amy is great ! Go see Amy !

Nice experience. Wasn’t pestered by staff while we were browsing but available for questions when needed.

We were looking for furniture for a few months and kept going back to the same store to see if we still liked our choices. Leslie was amazing and although commission based, was not too pushy. She took the time to really make the sale, even when we weren’t totally ready. When we finally made the decision, she remembered little details about us that made us feel like valued customers. The delivery staff were great. They came in to visualize where we wanted our furniture to go, even going back and forth to make sure they had all of the pieces. They were quick and efficient in their set up. When they left, there was no trash or any evidence that they were even there. Amazing experience and I definitely recommend.

Wonderful

Amy was super helpful. She fixed is up with everything we need for our new house. New dining room table and chairs, new bar stools and a fireplace tv stand. Will be back for our next furniture purchase. Go see Amy!!

Amy was very helpful showing all our furniture options. Very knowledgeable.

Amy Holt is an exceptional salesperson

This is the second time Amy has helped us to find exactly what we needed!

Ashley had the furniture we wanted. Working with Amy was great, she got us all set up for quick pickup. We will shop here first the next time we need furniture.

If You Want To Know! Sammy was Great, little STRUNG, Selling Everything. Had Issue that Recliner wouldn't Fit, No Return, Wow companies give Discount on Items, Never Sat, Brand New, so End this I'm Stuck!:Thanks ASHLEY!

Amy Holt helped us find the perfect rug!

Amy Holt is the best! Super friendly and helpful!!

Amy Holt was very helpful and made the entire experience very easy. Thank you

We received immediate help which led us to purchase a couch! Great service and care.

Professional and knowledgeable sales person and quick service

We were looking for family room furniture. Our sales person was Leslie. She was very helpfull for us to make a choice. We appreciated her cheerful demeanor.

I did the order online which I had spent over $1000. It had said online fast and free shipping. It said even on the website that I would get it in a couple days. I got a email that specifically stated that I would receive my product and I had called the customer service number they had told me it was never scheduled. I said, but the email is telling me that that is what I chose online and that is when it would be shipped. She had told me no when I received the confirmation For the new date. It was exactly written as my previous email so if anybody orders anything be sure to give it a couple weeks I am dissatisfied with the false advertising. I gave it two stars because the quality of the furniture is good, but I’m not happy with the customer service part.

DO NOT BUY PROTECTION PLAN. they suckered us into buying protection plan and these stupid covers that go over buttons fall off all the time. I was told the protection plan covers everything. Well, not a thing it actually breaks. i’ll be damned if I’m going to pay to have them come put a new plastic piece on I’ll just glue that mofo. I know I said don’t buy a protection plan by that I mean, don’t shop there at all because their furniture is horrible quality. I literally had this piece replaced like 10 Times. I even asked them what happens if it keeps going on and they said oh you have the protection plan you’re good. But what they fail to tell me is that that’s one thing that’s not covered. I told the person on the phone that I will slice them up I was so mad. stupid Ashley Furniture

Our sales person was very helpful.

Bought a table and chairs from them. Although I’ve bought a lot of furniture from Ashley in past, this is not the product I expected. the wheels of the chairs fell off within a 2week period…. Not the product we were looking for

Very helpful staff, good selection, and good prices

I was short on time but was still able to go in get a sofa and love seat. Finish all the paperwork receive great guest service in under an hour. For a mom on the go I would definitely go back.

Derrick spent a lot of time with us and helped us move the pieces around to see what would look best in our home. He was so friendly and professional. Ask for him when you go there to shop!

Incredible experience - Aria made it so easy and it was a pleasure to talk with her. She made the process of buying our dream couch and bedroom set fun and enjoyable. Thank you!

Kevin was great and was there whenever we had a question

Salesperson very helpful. I ordered slats for my king bed on Thursday and I was surprised they were delivered Saturday. I was also looking for upholstered occasional side chair in a colored, patterned fabric. None available. My taste in Decore must not be mainstream.

I had a great experience at the Ashley store near Arrowhead Alex help me find just what I was looking for. He explained how to pick up and all the warranty paperwork. He was very thorough. thank you, Alex

The purchase and delivery experiences were both great. Thank you.

I had a great experience helpful sales personnel.

Amy holt was very helpful friendly & efficient. It was no pressure pleasure

Great service friendly helpful sales staff. Great prices

Great experience. Very pricey.

Real fast and easy, the guys were very respectful

On 1/19/2025 my mom purchased furniture for her new independent living apartment. We flew in from SD to help her move. We have been doing business with Ashley Furniture for over 30 years and LOVE Linda at the Aberdeen, SD store. My mom immediately went downhill and had to be put on Hospice and moved to Assisted Living 30 miles away ASAP. She had never used any of the wood items purchased: desk, nightstands, little table, etc. I went to the store and asked them to return the furniture a few days after the purchase, explaining the circumstances. I know the refund policy but this was a very unusual situation. Ashley did nothing-they would not take anything back. We had to hire someone to move all her furniture back into her garage where she used to live, paying over 2,500 dollars for furniture that my mom and family cannot use. We will never do business with a company with zero compassion.

We walked in with very specific requests in a sectional. A 'wish list' of 7 things. Sammy greeted us upon entry (in a truly welcoming way, not aggressive at all). I rattled off that list and he smiled, said follow me, and EVERY one of those 7 things were met! Sammy was engaged, professional, helpful, knowledgeable, experienced, and made us feel comfortable. Mostly he made us feel like we made the best selection, and we drove home beyond satisfied with our purchase. Can't wait for delivery! Thank you Sammy!!!!

Amy was a great help!

Amy was great! Thanks for the help!

I purchased four items for a bedrooms set (two nightstands, one dresser and one chest) as well as a new sectional. My salesman Rollie was informative, patient and not pushy. The items will be delivered next week and I’m anxious to have them! I do wish I would have known that Ashley Furniture supported Trumps campaign had I known, I would have never purchased the pieces.

My sales guy Derrick was super nice and helpful! I will be back and ask for him personally. As always great selection @ Ashley. I looked online and several stores and ended up buying at Ashley. I'll add a photo when I receive the Lamps.

Mary was great and very helpful. Store was nice and clean.

Nice sales people. Arie in the Glendstore was very helpful. The delivery team was courteous, clean and fast.

It was a good experience and learned more about sleeping on beds that day. Also enjoyed the salesman Derrick.

Sale agent was the best! She listened intently to my wishes. All the staff in the store were all so nice! The delivery guys were polite and really nice. They also took great care with my furniture.

I shopped at the Ashley store in Glendale, Arizona on several occasions in January and February 2025. I was assisted by Calvin who was very helpful and extremely knowledgeable. With his help I purchased several items to furnish my home. I was happy with Calvin and the product lines I found at the store. It was a stressless furniture shopping experience.

Friendly staff, delivered on time and done so professionally, quality products?

Salesman, K C., was professional, friendly, and helpful. We bought a live edge dining table and chairs and a dresser. The delivery was on-time and the delivery team took care not to damage the furniture or the house while bringing them inside. I was suitably impressed by the service at Ashley Furniture

That was our first time using Ashley furniture! Our experience was good. We are very satisfied our side table! It is made well, and packed well also!

Very clean place and salesman was very helpful. Salesman even went to the mana Ger to get me 15% off and 50.00 off delivery. They are not pushy either. Seems like a great team and salesman has been there a long time.

One item I was told was in stock at the warehouse in fact it was back ordered. The robo phone options was almost incomprehensible. When I finally got to speak to a representative, I couldn’t understand a word she said.

AMY HOLT WAS AMAZING SHE HELPED US WITH FINDING A BEDROOM SET

Amy Holt was very friendly and helpful while we were shopping for our new couch!

Had what I wanted. Knowledgeable with no oressure.

Kevin was awesome! His customer service was impeccable today. Not pushy, making sure we got what we needed. Best experience at Ashley's we have ever had. Somebody please give this man a promotion. Thank you Kevin!

Derrick was great, he showed us all the options and listened to our needs.

Furniture is horrible quality!

Great service and wonderful product

The floor model we were shown and agreed to buy was not the one they wrote up and sent. It’s only slightly different but it’s missing the outlets in the center which is the only reason we bought the couch. Thought it was just a shipping error but it’s the model they wrote up. Feel scammed

Amy is absolutely amazing! Very knowledgeable. Very kind!!!

Great customer service!!

Our sales rep, Rolly was absolutely wonderful! He listened to what we were looking for and helped us find what we needed.

Amy was very helpful. Helped me find the perfect bed set.

Amy is amazing extremely helpful and knowledgeable

Amy Holt was very helpful and I am glad she helped us with all our questions! In addition — I received the couch (item 2200415) PWR REC Sofa with ADJ Headrest today 1/21/25 but when I went in-store I was under the impression I was buying the couch with outlets mounted in the center console of the couch. I work from home and those outlets were very needed. I instead received the couch that does not have the center console outlets. I called Ashley store and spoke to a representative and I was supposed to be receiving a call back but I have not been contacted. I don’t want to wait long for a replacement or refund. I hope a simple middle counsel replacement is an available option for me. I would appreciate a feedback, thank you.

Shaun was very informative, kind and professional.

If I could, it would be a MINUS 5 Ordered a mattress and box spring at the Glendale location Wrong item numbers were on my receipt went back to the store spoke with a manager he said system wasn’t updated?? Than I received TWO text asking me to give them a REVIEW for items I hadn’t received yet Received WRONG mattress and damaged box spring also wrong item The store will not pick up the phone Not a good experience at this location

Exceptional service. No pressure. Very kind and thoughtful. Alex Rodriguez was the best. Great personality.

Very exceptional salesman, knowledgeable, and one out of his way to try to fit our needs

I was greeted at the door. I asked for Sammy, a sales associate I had dealt with before. Sammy was very knowledgeable about furniture. He patiently showed me 3 items and helped me measure. I was very happy with Sammy and the quality of the furniture I purchased. It was a pleasure cto shop at Ashley furniture store.

Wonderful service by Amy and Mary! Love our new table! Thanks ladies!!

Mary and Amy were so helpful! Great service and teamwork!!

Bought a love seat and couch combo along with a coffee table and 2 end tables plus a full sectional back in 2021. The couch has started to completely crumble where you sit and is sinking. Sounds like the couch was made out of plywood and was never going to hold up over time. I have a 5 yr warranty on everything and went to report a claim today but was told according to my agreement, I had to report the damage within 30 days to get full coverage. Ive never had a couch do this before and the only reason it would do so is how it was made. They now want to pay to have it repaired because I waited over 30 days to report it, despite the 5yr plan still in place. Do not buy furniture from Ashley. Obviously the quality is terrible and will not hold up over time.

Amy Holt rocks. She was pleasant, knows her products and very kind. I came back today to purchase as living room set.

Rolly was awesome and so much help.

Shawn meet us when we walked in then let us go on our way browsing. Stopped by a couple times to ask if we had any questions and left us to ourselves. When we were ready came over we did the deal and done. Talk about hassle free!

Nice lady Amy thanks !

Sandra was a great sales person. She was able to accommodate all our requests.

Loved the customer service….helpful but not pushy. Amy Holt took great care of us.

We were in the market for a love seat that reclined and were helped by a very wonderful sales person named Alex. He was very knowledgeable and considerate of our needs. I would recommend him to anyone very pleasant and wonderful experience.

Very professional, courteous got a good deal with warranty on my living room set.

Sandra was very helpful while shopping! Gave us the help we needed when we needed it but let my husband and I also just look around and talk with out feeling like someone was pressuring us to make a sale. We will be back to shop again and make another purchase from Sandra. I recommend asking for her as your sales associate. Love the couch and chair we picked out today!

Very knowledgeable young man

Great experience and found my dream bedroom set!

We had a great time with our salesmen. We found the perfect dinning set

Good quality furniture. Helpful sales staff in store.

Sammy was great to work with! Zero pressure and very professional! If you go to the Glendale store be sure to ask for him!

Everyone was friendly and knowledgeable. All questions were answered and delivery was on time.

I returned the product 3 weeks ago and still waiting for my refund.

The recliner was delivered as confirmed by two Professional furniture movers, installed, and checked out before they left for tgeir next delivery. I would recommend Ashley to anyone looking for quality furniture.

Amy was the best! Quick easy transaction!

Amy was very helpful while i was trying to find the perfect chair for my room!

Amy was wonderful! She was incredibly helpful in finding us the right chair!

Amy did a fabulous job helping us find what we needed and the price we wanted :)

There was no pressure sales. Let us walk the store and when we had questions Calvin was available to answer our questions. Everyone seemed to be friendly.

Walked in to Ashley’s furniture. My time is extremely valuable was approached by a sales associate named Amy. She made everything so pleasant and fast. I definitely will be coming back! Thank you, Amy!!

Very informative and very nice. Amy Holt was amazing

Alex was super helpful. We had a couch in mind and he found it in the store and facilitated the purchase.

Alex was very nice

Ashley was very prompt with delivery and communicated extremely well with follow up. We had to return an item that was delivered that we didn’t order and the delivery driver returned the same day to pick it up without any hassle. They are easy to commit with via telephone with very little wait.

We loved the coffee table! This matched our furniture & kitchen, so well. Thank you Ashley Furniture!

Had a wonderful, easy & efficient time at Ashley furniture in Glendale. Mary was nice and informative. Thank you Ashley furniture.

Manager is a jerk. Don’t sign anything at delivery unless you inspect and are satisfied

Calvin was very friendly and helpful!

First time and last time I buy here, what a bad experience, what poor quality furniture and they are not cheap for one to receive defective furniture, I bought a dining room, the chairs arrived cracked, the table on the bottom has pieces of such poor quality, the technician came, he only painted the chairs, the store is not capable of exchanging the product for something in good condition. As a buyer you expect to receive a piece of furniture of good quality and in good condition, that's why you buy new. And that's even though I bought the 5-year warranty.

Good experience, found a couch and the person who helped us was very friendly and informative!

We had a specific type of couch in mind, did not see anything that we wanted, as we were leaving Amy asked if she could be of any help. I described what we were looking for and she took us to the back and it was the right color, added bonus it was available in a sleeper. She was very helpful, and knowledgeable. Would definitely return for future purchases.

Was a little disappointed. After deciding what we wanted they told us that it was a Black Friday deal still going on. So they took 25% off. Then proceeded to tell us that it was $300 for them to deliver and set up. Which in turn meant there was no Black Friday deal. Then tried to upsell us into a warranty policy. Still bought what we are looking for but without the policy.

No pressure while in the store to buy.

Very pleased with my purchase! Lesley was so attentive and helped me pick out the perfect bed for my guest room. Looking forward to my delivery.

We had Sammy as our sales associate during our visit. Sammy was extremely patient and helpful. We came in for a brand new couch but came out with not only brand new couches, but also a dining room set, bedroom set, etc. He guided us in the right direction and also provided his professional opinion when we couldn’t make a decision. Please ask for Sammy at your next visit!!

Not pushy, helpful when needed. Nice selection. Will be back

The wife and I went to our local Ashley Furniture Store located on Bell Rd and were amazed by the selection of offerings and selections. We were greeted by Sandra a sales associate at the door, she politely ask what we were in the market for and how could he help. We explained that we wanted to replace our old individual recliners with a theater seat love seat. We explained what we wanted and she immediately brought to several models. She was very knowledgeable on all the products that we viewed. After trying several different styles we found the perfect match. Sandra explained the sales promotions available to us and the extended warranty. This was our first experience with Ashley Furniture and will definitely not be our last. Thanks Sandra for all your help and will definitely come back again and tell our friends to ask for you when they visit the store.

R.J. was very knowledgeable and courteous. Made the process simple.

Brand new 4,000 dollar furniture obviously used !!! Very disappointed and will be looking for solutions

DONOT BUY FROM THIS STORE They delivered the wrong furniture refused to take it back and the manager told us he doesnot care its our credit on the line

Had just what I was looking for even the right color; didn’t have to compromise.

The shopping was great we have not received items yet so that is what the review is on

Calvin was a great help with our home furnishing search. Ashley has wonderful furniture at reasonable prices. We ended up getting 5 rooms worth of furniture.

Mary was excellent .The best ever Thanks

I like this store and products but when you call there you cannot get a live person,,, rings and rings, or Ai comes on and ask questions... come one answer the phone for cryin out loud .. good way to loose customers.

Very nice staff! Super helpful! Loved Calvin, was incredible and fast!

Mary was extremely helpful

Derrick McNeill is an AMAZING Sales Associate! I have been out all day trying to find the perfect couch set at a perfect price…and Derrick took me right to it at the Ashley Furniture Store. He helped me in finding the most wonderful kitchen set for my home. God is good and helped me by being assisted by Derrick! Derrick, thank you again and God Bless!!

Good experience,thank you.

Great experience with our sales person Amy!

Sales person was great in helping me find exactly what I was looking for and the option to pick up next day was perfect! 4 stars only due to not having this product on the floor for me to see and check out in person. Overall I'm very satisfied with my purchase and experience with Ashley's furniture!

The woman that helped me was extremely helpful. She also wasn't hawkish about selling me and allowed me to wander around on my own after we spoke a bit about what I was looking for. I really appreciate her patience and giving me space to shop on my own . When I finally figured out how I wanted to address my situation she was able to get me what I needed no problem.

We were looking for a kitchen table and found one at the Bell Rd. location. The Salesman Kevin was fantastic! He was friendly knowledgeable and quick! We were in and out in about 30 minutes. Our experience there will definitely bring us back.

Sean was efficient and very helpful with helping us find what we wanted. He don’t try to upsell us, gave us great info. Thank you.

Excellent

Aldo is an amazing professional sales person with a sparkling personality. If you ever go to this store be sure to ask for Aldo he will make sure you get the best price that the store can offer.

Greeting at the door was not like vultures zooming in on me! Shopping experience was informative & helpful. Never once felt like I was being rushed or pressured. Wasn't ran all around the store.Truly the best furniture shopping experience I've encountered. I had THE best salesman ever! If you go to the W Bell Rd Ashley store in Glendale, ask for Derrick.

Mr Abarca Aldo was very helpful and knowledgeable about everything that I was interested in.

Friendly employee - listened and cared about what type of furniture I was looking for a helpful

Great service and hospitality!!! Will buy here in the future!

Had a very positive shopping experience at Ashley Store

Mary Copp was a very patient salesperson as we made trips into the store on consecutive days and she didn't push us in any way to buy. I had purchased a bed frame years ago from Ashley and it still looks new. I'm sure our new recliners will be the same.

Amy was very helpful and great to work with.

Amy was great. Will shop with her again.

No pushy sales men or ladies. Accommodating and they even have a wheelchair for those who need it. Easy transaction.

I went to Ashley furniture store because I purchased my current sofa there. Sandra Chavez greeted me as soon as I walked in. I told her I was just looking and she let me browse through the store. When I was leaving, she asked if I had any questions and I asked for her business card. After checking other furniture places; I returned to Ashley furniture store the next day and with Sandra Chavez’s help, I purchased a new sofa, got their furniture protection plan and set a delivery date. And in about 15 - 20 minutes I was on my way home. Sandra was very helpful and friendly. My purchase was zero pressure and enjoyable. Ashley is a great place to shop for furniture!

TERRIBLE CUSTOMER SERVICE! I'M NOT KIDDING! DO NOT PURCHASE FROM ASHLEY. GO TO MOR! I have been trying since July '24 to solve the following problem. They sent an extra piece of furniture even though I canceled the order. Now, they won't come get it, and they are trying to get me to pay for it! I spoke with Corporate, who was appalled at my experience. They promised to get it picked up. The very next day the store called to tell me I HAD TO RETURN it myself! Keep in mind I didn't order the furniture, I don't have a truck, and the furniture box weighs 94 pounds!! Here's the kicker. They are threatening to send it to COLLECTIONS! ASHLEY sent it by mistake..their mistake! And they will not come get it. It's time for me to charge them for STORING the box in my home for 4 months!

The sales person Sandra was extremely helpful and nice. She made my shopping experience great.

Was good except for my headboard was crushed in one spot.

Sales professional, Calvin Burkhart, greeted us when my husband and I came in the door and asked us if he could be of any assistance, directed us to what we were looking for and checked in with us. Really appreciate him giving us time to look without being pressured. Therefore, we made the sale.

These sales people are like Vultures here! As soon as you enter the door it feels more like a car dealership than a furniture store where you are immediately hit with a group of them. It was my first time visiting and just wanted to look around which seemed impossible with all of them breathing down your throat, as soon as I stopped to look at something I heard a condescending voice behind me say “Who Is Your Sales Person”. This is exactly why everyone shops online now a days please do better on coaching your staff on how to make a customer feel welcomed, at ease and just let them look around a bit before you keep nudging them. I walked out after about 3 minutes and will be spending my hard earned money elsewhere!

They have nice furniture but they NEVER deliver on time I’m still waiting for one table for already 7 weeks. When you buy something they give you a date, and then they switch it up. It’s not the first time that happens. It’s happened twice. I don’t think I’ll go back

Sammy was wonderful to work with! Upon walking in we were immediately greeted and assisted, every question asked was answered thoroughly and professionally!

Very pleased with the overall shopping experience. Found pieces of furniture I needed. Sandra was very helpful in showing us what was available.

Expensive

👍

Mary was a wonderful associate. Thorough, awesome attitude and so helpful! Great service!

Amy is great. She offered us water. She met all our needs in a quick and professional manner.

Overall good experience. Big thank you Amy Holt

Our sales associate Roll ey was very friendly and helpful. We will be returning for other future needs.

I was welcomed immediately upon entering your store by Mary. She is very knowledgeable and professional and helped me make perfect selections

Sammy our salesperson was very helpful in showing us so many options of recliners. He allowed us the time to discuss and decide the best option for us. It was a pleasant experience in making our purchase.

I went with my daughter to get a mattress and ended up buying a living room set too. Sandra was very friendly, showed us around and gave us time to decide what we want to get, not pushy as some of the salespersons do. I met the manager of the store the next day, also very friendly and great customer service. I recommend Ashley’s store to anyone interested in buying furniture.

I absolutely had a great experience. My sales rep RJ really took care of everything that I needed for my house. He was very kind and considerate and knowledgeable, and helped me so much. We had a fire last year in the house and lost everything so I was shopping to fill my house and made it so easy and not painful at all. Thank you, Ashley’s furniture for hi Wonderful people and having beautiful amazing furniture!

We really enjoyed the way your store was laid out and was able to connect with a new sales person; Shawn ! He was outstanding and we made a sale with him. It was our pleasure to deal with him. Obviously, he was new, but he was able to find out and answer all our questions. He’s a real keeper.

Had a good experience in the store, good selection of products. I paid for the delivery and set up, it was not included in pricing.

Found everything I was looking for and was out of there in no time. Very helpful people.

Thanks to Ashley all of my furniture arrived on time, had a few issues with one of the sofas, but Ashley sent there technician out and he was able to fix it perfectly. Best Regards.

Mary made our shopping experience easy and pleasant. She helped us determine what would work best in our living room.

Amy has been very helpful. When I move next week I will be definitely going into the store to see her and order more furniture

Always a pleasure to visit this location customer care is of the utmost and professionalism shows Once you enter and leave the establishment great job once again Glendale location

I needed To order over the phone - it was easy & fast! Great customer service by Ivan.

Very friendly. Purchase arrived on time.

In store employee was fine, unfortunately since that interaction we have had our delivery date changed three times and still do not have the product.

Very helpful sales person

Ivan was very respectful and gave great attention to what I was looking for in a bedroom set.

They have terrible communication skills. Can’t get ahold of anyone when you call the store. Something I look for in a compony is availability to asking questions. Customer service is horrible. I’m sure you guys can all relate to this. Hopefully they do something about it!!!!!

Salesman was great, very professional and not pushy. Didn't try to talk me in to something I didn't want. Item was delivered before the date given. Delivery guys were awesome also.

(Translated by Google) Excellent service (Original) Excelente servicio

The salesman was nice, helpful, and not aggressive. My experience was relatively painless. I would buy from them again.

The staff is friendly and helpful. However, my shipment has been delayed twice and I will finish my review once I receive what we ordered two months ago.

We had a wonderful salesmen ! He made r decision easy !

I purchased a recliner from Ashley and it wasn’t working for me. The recliner apparatus was hard to use due to my severe arthritis. Ashley refused to let me return it. I will never buy from Ashley again. I did intend to buy a replacement chair from Ashley but I won’t be buying from Ashley again. And I will never recommend Ashley to anyone.

The product was not as the furniture at the store. The service department said they were going to fix it. After many calls to the store and the service department that were not returned I finally went to the store and was told by the manager that they were not going to do anything since I did not complain at the time the furniture was delivered. The delivery driver told us we had 2 hours to inspect We contacted them within 2 hours and they acknowledged our issue. Just remember when you deal with ASHLEY buyer beware.

Amy provided the best customer service. She was very helpful and patient on my visit. I look forward to working with her on future visits to Ashley’s.

Ashley w bell road..I had a positive experience at the store, Mr Ivon the sales executive is very knowledgeable and friendly, Got my couch, dining and bedroom set all from store delivered promptly,but my Tv unit delivery from Ashley online ordered from store but Ups wrongly delivered to some other address, we contacted the store, the manager Mr Issac and Ms Ann from billing helped us by reordered mine without any hassle or extra cost. Overall I highly recommend the store.

The customer service when taking a look at their furniture was great. It took a month to get the entire bed set since there was 1 or 2 things that weren’t in stock. When they came to deliver and assemble they let me know that I have 72 hours to let them know of any damage. I called and let them know that there was damage where the hardware was screwed in in 2 different places. They sent a tech out and me thinking it was going to get replaced since the damaged was made during assembly. I was wrong. All they did was “fix it” I was assured that I wouldn’t be able to tell. That was incorrect as well. I called again to let them know and opened a case and was told they would be in contact with me within 48-72 hours. Almost a month later nothing. I called and explained everything multiples times after being ping ponged around. After being on the phone for a hour the representative on the phone was advised by her manager that they need a second opinion. I also let them know that the wireless charger keeps falling out of place on both the night stands. I understand there are protocols for dealing with things but I feel this is taking way too long.

Overpriced, not a very big selection. Plus didnt get half way through the store without 5 different sales people bothing me. Another company got my business.

Amy is very helpful, listens to your needs and is a joy to work with.

I got everything I got and Amy Hold she was really helpful and on top of everything i needed! Tha k you so much! We will come back soon.

Amy was great! She helped me find exactly what color ottoman I wanted even though it wasn’t on the floor :)

Sandra C. was magnificent, she was very knowledgeable, kind, informative, patient and answered all of our questions. Her customer service was impeccable. She made our shopping experience at Ashley a breeze.

Amy holt was great and listen to what we wanted and was so patient as I was so indecisive on what I wanted.

Amy was super helpful. Great experience, would shop here again.

Amy Holt was very helpful when buying our couch. Great service.

Amy was great, she paid attention to what we wanted, and provided excellent service

Amy was awesome!! She was very attentive but also gave us room to shop on our own. Thanks so much.

1st time buyer at Ashley, I was in the search for a dresser, Kevin was very helpful and professional.

Amy was very helpful and attentive.

Amy was amazing to work with. She guided us exactly to what we were looking for!!

Calvin was a great help today finding our recliner! Very helpful and answered all of our questions, never felt pressured, GREAT EXPERIENCE!

Great help from amy.

Danny gave us wonderful customer service and showed us exactly what we were looking for. He was knowledgeable and helpful for the concerns that we had.

Amy was very helpful and friendly!

Danny was amazing! Super fast and helpful

Mary cop was a great salesperson and very informative and helpful.. she knew exactly what we were lookin for..

Danny was super helpful ! Showed us exactly what we were looking for. Clear and friendly communication and was able to answer all our questions! Thank you

Amy was very friendly and patient with me. Went out of her way to help me. I only do business with Ashley

Amy was helpful and great to work with.

Great working with Amy Holt did 3 rooms of furniture for my new house and she had awesome suggestions

Mary was awesome!! Nobody better!! Great experience

Amy is as great

Amy was a great help! No hassle at all and took care of us. Fair prices and delivery!

Great experience with Amy Holt. Explained everything and very friendly. Will come back to see her again!

Amy holt sold me my furniture set today no pressure of any kind very helpful

Calvin was very helpful and friendly

Amy Holt, Sales Associate was absolutely amazing! She was with us from start to finish and helped us newbies to AZ furnish every room in are new home. Thank you Amy!

Worked with AMY today such an awesome person never had such a fast purchase in my life ❤️❤️

Amy was wonderful. Had us in and out in less then 30 mins😃 come out and see Amy next time your around Ashley’s ❤️

Amy was absolutely amazing! She worked hard to find what we needed and we came all the way from Chandler to make this purchase! She was worth coming back!

Amy was amazing and flexible with my schedule!!

Amy Holt, Great customer service. Very friendly sales associate. Thank you Amy

Best furniture and best furniture buying experience! Mary was amazing! She helped us everything we needed, had patience, didn’t push anything upon us, explained everything we were looking into with detail, explained all the benefits of every product and warranties. She literally got us everything we wanted for our home and got us the best deal possible on everything. Will definitely buy all my furniture at this store from now on. Isaac we great aswell helped us complete a few details needed to get everything we wanted. Highly recommended will go back guaranteed!

Amy was great 👍 helping alot

Danny was super helpful and attentive to our needs! Super nice guy! Knows what he’s talking about!

Derrick McNeill is fantastic and and helped us find exactly what we were looking for.

Mary was very helpful, knowledgable, straight to the point. Very transparent with us with a quick and smooth experience.. Thank you Mary!

Fun place to shop. Bought a sofa with recliners, lights, massager, heat and more.

It was a great and good quality here in Ashley furnitures, and also thanks to Amy Holt for helping us to find a perfect furniture for our new home.

I was really happy with my purchase here at Ashley home and Amy Holt is really incredible at helping us pick furnitures for our new home! I’ll gladly shop here again in the future.

Amy Holt was very helpful, professional, and patient.

Ashley Holt was very helpful and very responsive to all inquiries.

Amy Holt was great in helping me out for what I was looking for.

Danny was great, quick and easy experience. Thank you!

Amy is awesome. We are repeat customers and will be back again and again.

Mary did great! Thanks

Mary was amazing!!

Great experience was able to find many great options, Calvin helped us out to find the perfect dining table for our house!

Calvin, just wanted to say a big thank you for your amazing service today at Ashley Furniture at the Glendale . I truly appreciate you taking the time to show me some leather couches in the showroom. I was really impressed! If anyone is looking for top-notch furniture assistance, I'll definitely be recommending you go see Calvin Keep up the fantastic work!

I walked into the store and Mary welcomed me into the store with a bright smile. Totally impressed with her customer service especially after I told her I needed stuff delivered tomorrow and she said let’s find what we have in the warehouse and after an hour of shopping I’m getting most of what I came in for delivered tomorrow, amazing. Thanks Mary

Kevin Johnson was my sales person. He was excellent; polite, patient, and knowledgable. He was a good person to work with.

Excellent service! Thanks Amy

Amy Holt is a consummate professional. Helped my wife and I make the right decision on our furniture. Highly recommend her!

Amy was a great salesperson!! She was quick and efficient. Thanks for your help.

kevin was extremely helpful

Calvin was great to work with. Very helpful

If you need furniture please come see Amy.

Amy Holt was awesome. Found exactly what I needed.

Amy was very amazing, she took great care of us here at Ashley furniture the minute we walked in. Very happy with our furniture and the amazing service we received

Amy is very helpful. As a first time mover I needed help with affordable furniture and appliances and I got everything I needed and more from her. Truly appreciative for this experience and would come again if I need anything else in the future.

RJ was very helpful and knowledgeable about the process and information I needed

Calvin was great in assisting with my furniture selection. Answered questions I had and super positive.

Amy was amazing very helpful and process was quick!

Amy H was great

Amy was great today getting our couches!

Amy did great helping us find a sofa!

Danny helped our family choose the perfect dinning room for our new build. No pressure, welcoming, and helpful guy. Will be back for the rest of our furniture. Very professional.

Danny was super helpful and we found a bed frame that met our needs. We’ve been Ashley shoppers for years - always pleased with the experience.

A big thank you to Alex Rodriguez for helping me choose my new reclining loveseat. Alex is kind, patient, respectful, informative and a great asset to Ashley's sales staff. And I love my new loveseat!

Calvin helped me with bedroom sets and couch very professional thank u

Wonderful experience with Mrs Amy Holt.,

Amy was helpful

She knew where our product was and helps us really we thanks. Amy

Amy was amazing helping us order bedroom furniture! She's kind, respectful and explained everything clearly.

Amy was informative, pleasant, and patient. Always had a smile.

Very professional, very knowledgeable. Amy was great!

Eric is amazing. He answered all my questions and took the time to answer my phone call two days later. He was friendly and professional. Highly recommend.

Great buying experience, Danny A. was very helpful and courteous.

Amy was terrific to work with on finding the perfect dining set. TY Amy!

Amy helped us find the perfect chairs and table

Friendly, fast and knowledgeable service from Amy!

Great job, made it easy to purchase what we needed. Danny did a great job!!

Great staff and absolutely Beautiful Products and Prices 🙌🏾🙌🏾

No pressure sales, decent prices but lacking in selection or a way to search for what you want. Also furniture doesn't seem to have color options on what we are looking for.

Amy Holt was very helpful! We are excited about our new sofa!

Amy was great

Amy Holt. Very helpful. Packaged my deal and helped get my room done. Thanks for helping my wife.

Amy Holt was most gracious, informative and reflective of the Ashley message to customers.

Danny was no pressure friendly guy. I've been coming to Ashley's for over 20 years and never had a bad experience.

Amy Holt is great! She's gave me excellent customer service, she is very knowledgeable about everything I looked at and purchased.

Amy was very attentive with questions

Amy Holt was very helpful and we found the perfect rug for our home! Thanks Amy!

Danny was very patient with us and explained everything well.

Thank you Amy Holt for finding us the best quality in furniture.

Thank you Amy Holt for your great Service.

Amy is a good seller did an amazing job

Thank you Amy Holt for your great service.

I will never do business with this company again. No one wants to take responsibility for a problem and resolve it in the quickest, least expensive way possible. Previously I have recommended Ashley to friends, family and colleagues but now I will not only not recommend, I will let anyone and everyone know not to do business here. Absolutely pathetic customer service.

Amy was very helpful and spent a tremendous amount of time ensuring we were satisfied with our purchase.

Amy’s help was excellent!

08/20/2024. Called this location because this is the only Ashley store we have ever used and purchases from. I call to make a purchase over the phone and they kept answering the phone, putting it on instant hold and then after a minute of hold they hang up. I wanted to make a purchase over the phone. How easy is that. Easy money for a salesperson which all are commission based. I want it delivered to the house. Super simple. Could not get a hold of someone after 5+ calls. This location is very unprofessional. Go somewhere else or if you still want to shop Ashley (because I think they do have good furniture), go to a different Ashley store and you will be much happier. I have videos of every time they hang up. On multiple different numbers. In person experience isn’t much better anymore. Unfortunately they have gone way downhill here.

Amy is awesome!!

Very attentive

Danny, was amazing. Found me exactly what I was looking for.

Amy was very helpful, polite and professional. She answered all our questions and did not pressure us.

Amy was very helpful and explained warranty well.

What a great experience, Amy helped us so much in the couch finding process, a true pro, what a time.

Amy helped us find exactly what we were looking for and made getting a new couch so exciting !

Amy Holt is the best!! Makes it so fun, and so knowledgeable!!

Amy was great to work with. She made the whole experience easy from start to finish.

Kevin was absolutely the worst sales person. At first, everything was going well, we had bought a queen bedroom set, and an entire office set up. 2 large desks with hutches, and 2 bookshelves. Delivery date was set up, balance was paid in full. Then I get a call the day before delivery telling me that the bedroom set would be deliver the next morning within a scheduled window. The next morning I get a call from the warehouse tellimg me that not all of the queen bedroom set was available and they had to delay. I asked about the office furniture and they had told me that order had been cancelled due to discontinued items. I then called the store, and spoke with a woman who told me that yes in fact my office furniture had been discontinued and my order canceled. I asked if anyone was going to tell me, since I just received the news from the warehouse. She apologized and said she would have a manager valley me by end of day. No one called. Needless to say, the bedroom furniture showed up almost a month after the promised delivery date, I am still waiting to hear back from a Manger about what happened as to why I was sold office furniture that wasn't even available. Horrible experience!

Amy was very friendly and helpful..

Work with Amy she’s great!

Amy was great and fast with her service

Amy sales associate was great and very helpful!Thank you Amy!!

Danny we really appreciated your help today getting our new sectional. We’re very excited 😊

Amy was amazing extremely helpful and welcoming I was able to pick out a dining room set for my new house with ease thank you

Amy was very helpful and provided great service in our purchase of 2 chairs today.

Amy was extremely helpful helpful, patient and accommodating! She helped us choose the perfect mattress and set up the delivery and haul away ensuring us that everything was perfect! She made the entire process easy!

Amy Holt was amazingly helpful. Not pushy. Knows the furniture very well!

Danny was great! Super helpful and out to help the customer with the best deals!

Went looking for a replacement sofa or sectional for a business. Luis greeted us when entering and pointed out some leather options. We were thinking leather and non reclining styles. Came across the Modmax and were immediately sold. The sofa was comfy, looked great and could stand a lot of usage. Luis was great in giving us the available options, colors, and configurations. He was not pushy as some sales associates can be. The floor was easy to maneuver and so much to see. Ashley really stepped up their game from years ago. Great looking styles for everyone, durable fabrics and real leather. I remember the days of by cast and cheap 'leather' substitutes. Will be back to look for myself.

Amy holt was an excellent helpful sells associate that helped us get a new couch within 2 days

Professionalism and the fact the salesman treat you like they care are key elements in the decision to buy from that place or not, and all of those areas were met above expectation

Amy was a huge help. Thank you!

Great!

We came in to purchase a couch and ended up purchasing a dining room table. Danny was a pleasure to work with. No pressure and very informative, friendly and helpful and got us in and out quickly! Would recommend asking for Danny the next time you stop in Ashley Furniture.

After having the worst time with Ashley online support, I had to go into a physical location to purchase the remaining pieces for my daughter’s bed. Sandra Chavez was beyond patient and helpful, I could not afford the remaining pieces plus delivery and she helped find a solution so that the headboard I ordered could still be used! So grateful for her kindness in a stressful situation, if you need to buy anything go straight to her!

Danny was very polite and professional! I grabbed him once I found something I liked and he got me in and out. Thank you

Perfect.

Amy was a great saleswomen. Thank you for everything

Amy holt was very nice and helpful with picking out exactly what we wanted

I am extremely disappointed in the service that was provided. I purchased what I thought was a complete bed and come to find out almost $3000 later, A bed only consists of a mattress and box spring with no frame. So now I have a $3000 bed on a old broken frame. I called customer service and that was super pointless as all I got from them was your typical business. We got your money and nothing can be done but offered me to go in and buy a frame. I will never spend another penny there and I will let everyone I know the shitty service Ashley's Home Furniture. Legal Robbery.

Happy with my purchase today. Really nice sectional with tables and lamps. Danny was amazing. Very knowledgeable and patient.

Amy made my experience quick and easy. She was friendly and professional. Thank you!

Amy was super and very knowledgeable with very great customer skill. When ever I return I will seek Amy. Thank you

My partner and I were looking for a sofa/couch & comfy chair. Erick a tall friendly associate took care of us. He introduced himself and guided us verbally where to begin looking. The store had various choices, and we found not only our sofa & and chair but a dining table as well. It was an awesome experience. I would have given the experience 5 star. However, after 4 days, I have not heard from the warehouse for delivery yet. I'll update when my experience is complete. We spent almost 3k and look forward to receiving quality products. Thank you Erick! Ipdate: We purchased 3100 worth of furniture (on the 3rd). We checked during purchase, where we lived (yarnell), if the items were in stock and delivery time. We were told that after the sales associate "checked" this all is well, we would be contacted in a few days by warehouse. I contacted the store (on 7th) advising the store we had not been contacted. I was told the leather sofa was not in stock, huh? Also, a delivery date had been assigned for the 16th. We are out of town on 14, 15 & 16th. I was surprised at then that they couldn't get a reasonable date before. The young woman at the store said she would call me back. She didn't. I called again on the 9th and the associate said they would call back again. On the 10th, The manager (as i had requested) did not call me back but an associate. It seems that where I lived was a factor now, and as far as compensation for the lack of communication & satisfactory result; 100 was offered back (we paid the 300 delivery fee) ALSO because we financed for 60 months ( we put down 675) plus our military discount they couldn't help us further. We are now told the soonest delivery is the 22nd of August. So we remain without a dining area and living room. Bad, bad form on Ashley's part. Being disabled, retired we stuck. Don't like the corner we were put in. My advice, go to a different store. Make sure in writing what the easily say is no issue after checking during purchase, remains no issue after they get paid. I will never recommend this company nor return to them. Farewell Ashley.

Calvin was great! Made my process very simple

Was assisted by Mary Copp. She was so helpful and they had exactly what I was looking for in counter chairs. Always a pleasure shopping at Ashley.

Amy Holt

Great salesman Highly recommend him.

Danny was such a wonderful. Highly recommend if you want to feel cared for!!

Danny was super great! Literally in an out in 30 minutes with a brand new bed!

Great service and glad to know my furniture is American made. Sandra is amazing.

Danny made our experience easy and effortless.

Danny was extremely helpful in finding a mattress that I used to have. Found us one that was comparable in both price and feeling. Will definitely be back to shop with him again!

### Review of Ashley Furniture on Bells Road, Phoenix I recently purchased a $3,000 couch and loveseat power reclining set from Ashley Furniture on Bells Road, Phoenix. I opted out of the $299 delivery fee and picked up the furniture myself, only to discover multiple issues upon setting it up at home. The loveseat was crooked, had a color blemish, a stain resembling a tear, and missing cup holders. When I contacted Ashley, they agreed to a replacement but insisted I return the defective unit myself, despite my previous effort. This situation escalated with rude customer service and unresponsive management. They refused to assist with the exchange logistics, emphasizing that I hadn't paid for delivery. Despite explaining the inconvenience and my initial pickup effort, they were unyielding. Given the poor product quality and customer service, I strongly advise against purchasing from this Ashley location. Their inflexibility and lack of professionalism are unacceptable. Save yourself the trouble and shop elsewhere.

Amazing experience Calvin helped us find a beautiful tv stand so quick and easy.

Amy had great customer service was super helpful and very friendly! Definitely recommend this Ashley's store!

Amy was very nice she helped me a lot 😉

Great service from Amy Holt.

Amy was amazing at helping us get our new couch! Highly recommend

I had a great experience working with Amy Holt. She was very prompt responding to my phone calls. Also, she was very informative regarding product and warranty.. She made my shopping experience very pleasant!!

Amy was a great sales lady,I recommend you guys check her out,shes the best

Amy was a joy to work with. I will definitely visit Ashley Furniture again.

Danny was knowledgeable and helpful, all my products were available for fast delivery

Eric has an amazing personality and was so helpful with my purchase! He was considerate down to each detail

Danny did a fantastic job helping us with our chair and sofa purchase. Respectful and direct, and even helped us get an additional discount! Highly recommend him if you are looking for an honest salesperson to help you with your purchase.

Calvin, great customer.

Recently purchased a recliner from Sparks Furniture at there Glendale Store at 6950 W Bell Rd which is located in same complex as Ashley's store. The store Manager Gunner Sparks was exceptional in all aspects…..professional, knowledgeable, efficient, honest, friendly and good sense of humor. They carry great products with a good selection. When you do business with Sparks Furniture you are not just dealing with a furniture store you are starting a relationship with a family that has been around for generations serving the public. They also supply furniture to Ashley's so anything you see at Ashley's you can get at Sparks with better and friendly service. Bruce & Jo Ann Harte

Derrick McNeill Derek McNeil was my salesman. He did a very good job of getting me what I wanted and helping me through a few difficult things and I will always come back to Ashley to shop for furniture. Also, the manager Gerardo was very nice. Thank you.

Daniela was nice, friendly and patient. She made it a pleasant experience to furniture shop. She was not pushy at all. Thank you for a great experience.

I worked with Amy Holt and she was nothing short of AMAZING! The transaction went very smooth and she had me all set up with my warehouse pick up in a flash. Highly recommend working with Amy.

Amy was very helpful!!

great service !

Amy was great.

Amy was Awesome

Wow! The Best customer service EVER. Eric took his time and extreme patience with me in-store and over the phone to get exactly what I want, the prices to match or better over other stores and to coordinate delivery to Pinetop, AZ. I couldn't be happier. Look for the guy with the big smile and pleasant attitude.

Amy Holt was really helpful in allowing us to pull out the sleeper sofa to give it a try before purchase. She was kind and professional!

Amy h is amazing.Made our experience amazing and flawless.

Amy was amazing ! Excellent customer service and answered all our questions. Made the experience flawless even with our kids in store.

Great customer service long time customer

Sandra was very professional, patient and helpful. Great customer service.

Meh. The quality of thw furniture has really gone down. There's only one line of their furniture made with real wood and English dovetails. Most of the stuff is rickety fiber board.

Had a list of things I wanted. Sammy helped me navigate everything on it and good alternates. Got most everything I needed, definitely recommend.

We had a great experience shopping at Ashley Furniture. Our sales representative, Amy Holt, was knowledgeable and quite patient with us. And the manager, Isaac, was patient too and helped us get the best deal possible, while staying within our budget. Thank you Amy and Isaac.

Eric at the Glendale store provided exceptional Custer service. We were looking for a particular sofa but the store no longer carried it. He offered to order it for us and suggested several options when we ran into difficulties. He went above and beyond.

We went to Ashley furniture in Glendale, Az to find a dining room table and chairs and noticed a sectional that looked like the one we were going to order from another store. It was bigger and for less money, and this is how we got everything all in one place. But we couldn't have done all this without our salesperson Leslie. We asked about numerous pieces and she found us everything on are list, in the style and color we desired. Her enthusiasm and professionalism to are requests were outstanding and this transaction was the best and fastest we have ever had in a furniture store. We are loyal customers with the Ashley company and have owned many pieces of their furniture over the years. I would highly recommend this Ashley store in Glendale, Az. It is very well stocked, not cluttered, and has a great dedicated staff to assist your needs. Thank You Again to Leslie for all your help, Jim and Maria Mello

Amy was a great help.

Went in looking for an end table, ordered online. Process was fast and easy!

We worked with Amy and was a fabulous experience. Highly recommend working with Amy if you visit Ashley’s.

Sandra C. at the Glendale,AZ location is phenomenal and we look forward to additional purchases through her in the future. Isaac the manager also added to a great shopping experience.

Mary Copp was extremely helpful. She helped us find exactly what we needed. We told her our what we wanted in the living room and she put all the pieces together for us. She helped us put 3 bedrooms and a living room together. Isaac was great and very helpful. Very attentive to our needs.

Amy was amazing and extremely helpful finding furniture for my new apartment!

Awesome experience with the team at Ashley’s! Excellent service and prices- we found the perfect pieces for our Home at unbelievable prices! Super happy 😃

great prices, great service! Mary was very helpful!! ⭐️⭐️⭐️⭐️

Our sales person Amy did a great job. Seems like we always have a positive experience at Ashley. We have been shopping there for 16 years and have never gone wrong with our choices or the service.

Amy Holt, thank you for your assistance

We were able to find everything we need for our new home and got a great deal on a bundle! Danny was very helpful and informative and upfront about everything and cost. Would definitely recommend to anyone. Thank you Ashley Furniture and Danny!

My brand new couch was delivered with a defect. The delivery worker stated that a report will be submitted so they can send someone to fix it for me. I waited 2 weeks and no one has ever contacted me. I have to contact the customer service myself. Customer service confirmed that no report was ever created from the delivery team. It took me another 2 weeks to get it resolved. Very shady practice.

We came in pick out a mattress for an aged parent who has lost some mobility. Calvin answered all of our questions and didn’t try to upsale us or try to persuade us into buying features we didn’t really need. For top-notch service and quality products, please ask for Calvin or the floor manager, Isaac. They will ask the right questions to get you into the perfect mattress for a restful sleep.

(Translated by Google) Good shopping but rather old-fashioned (Original) 好逛 但比較老氣

Very knowledgeable and friendly staff.

Amy was knowledgeable and helpful without making it feel like we were being pressured. She let us take our time and look around and discuss our options and when we were ready to make a decision it was a quick and easy process! Thanks for everything Amy!!

Amy was fantastic today. She found the couch I wanted that I saw at a competitor and immediately showed us dressers we were looking for. Awesome experience with no pressure. Lisa

Amy was very nice and professional. Happy to do business with her.

Amy was very communicative!! Great experience! Fast forward several weeks later when our furniture was delivered. We had an issue with one of our pieces. No big deal…stuff happens. However, I was a bit frustrated with how dispatch was handling it. I called Amy and she got it taken care of right away. She was ON it!! Very grateful for her efficiency and for her caring about her customers’ satisfaction.

Amy was a pleasure and very helpful!

Amy was friendly and helpful!

Well my wife and I were looking for recliner and we met up with Mary Copp , she was very knowledgeable and walked us around to several displays, we picked the second love seat and couch we saw and purchased , very happy with Mary

Mary Copp and Geraldo were wonderful!! Mary really knows her stuff and she was so fast! We were in and out. Thank you again!

They don’t back their own warranties and customer service about it is rude. I’ll never buy another piece of furniture from Ashley or ita subsidiaries. If you do buy here DO NOT a buy a protection plan it doesn’t cover anything they will LIE to you!!

The whole buying experience was very easy. We shall see about the timeliness of the delivery and the quality of the items. If there is no damaged goods and everything is there, I will be happy.

Amy was very helpful!

Amy was great to work with! Delivery got rescheduled. Was on hold 20 minutes trying to reach Amy but no one ever picked up. Eventually they disconnected me.

Looking for new furniture is never easy but Amy made the experience easy and comfortable. We had our measurements and she handled the changes and upgrades. Thank you Amy!

The store was empty when I was there. Much obvious manufactured wood items and a few really nice items. I likes the sales person who checked in on me every now and then, until I left after only purchasing a mirror. He rang it up and handed it to me, although it was almost as big as I am and likely weighed near 30-40 lbs, not to mention that Im over 70. Then he immediately went over to a couple who just entered the store, leaving me to jostle this huge heavy mirror and get it out the door without getting hurt! Needless to say, he didnt even open the door for me!

Amy was very helpful and kind. She made buying my patio set a breeze. Highly recommend.

Our experience at Ashley Homestore was great! Our salesperson, Calvin Burkhart was fantastic start to finish. He helped pick out the perfect Bed & Mattress and a beautiful rug too. When there was a small hiccup with our delivery schedule, Calvin helped to work it out to our complete satisfaction. Thanks again Calvin!

Amy holt was very helpful and patient. We appreciated her help!

Danny was fantastic and not pushy at all. We will definitely be back :)

Amy was very helpful and fun to deal with. I kept her waiting while I made up my mind and she was very pleasant.

Amy was very nice and helped us search for matching living and dining furniture. It was a relaxing experience and didn’t feel like the typical “pushy” salesman vibe at all. Thanks!

Amy Holt hooked us with a beautiful dining table. Thank you

We were greeted by sales associate Ivan. It turned out to be a great shopping experience working with Ivan. He shared his insight regarding furniture construction, durability, etc. Before we left, we were able to purchase the majority of pieces we were looking for. Thanks to Ivan, we didn't need to travel from store to store. Highly recommend Ivan and this store.

We worked with Danny and had a great experience! There were a few sofas on their website that we wanted to look at. He took us to each one they had in the store and told us dimensions, prices, and answered all our questions. With Danny's help we found exactly what we were looking for, got a great deal (including a veteran's discount!), and had a wonderful experience!

A huge selection. My associate Amy was awesome! And she even gave me a veterans discount!!

I worked with Derrick McNeill at the Ashley Store on Bell & 69th Ave. He was able to get me a great discount on dining table and couch at the price in needed. Thank you

Amy Holt is wonderful. We came on a week ago to look for a couch for my sister. No pressure, no hassle. Gave her business cards to us. We came back today with my sister, saw Amy and let her know we are ready to purchase. Very quick and easy. And again….no hassle. Will come back to see Amy.

Is the best assistant, she helped us with a perfect couch that we need to fit in our living room

Amy was so helpful and told us things about our purchase we didn't know

I tried calling to see if they have drafting tables in the store. The first time I called I got to hear an automated system tell me she couldn't understand what I needed, when I finally got to hold for someone, I got hung up on. Called again and when I asked if they sold drafting tables, there was silence, then when I asked if she knew what a drafting table was, she asked me for an item number. How would I have an item number if I don't even know if they sell the item or not? Would be nice to get a live person on the phone that knows what items they sell.

Great experience with Amy Holt

Wonderful sales associate- Amy Holt

Mary is amazing! Thank you for all your help

Mary was amazing and so helpful will be returning

We went in to buy a new mattress and bed frame and came out so satisfied with our service and purchase! Amy Holt was the best. She was so sweet and willing to help us out with all the questions we had. Thank you Amy!

Thanks Amy for your help! You were great!!

My fiancé and I came in today looking for a bedroom set and as soon as we entered we felt very welcomed by Mary and she was very helpful and helped us find the right bedroom set for us and mattress. We were having trouble finding a right mattress and due to Mary’s expertise we finally found the perfect one. When all said and done, the store manager Issac helped us on the financial side. He gave us an AMAZING deal we couldn’t let pass. Overall highly recommend shopping at this location!!

Amy assisted us and was very helpful. Definitely would come back to see her in the future.

Amy was great with us and very patient. Helped us decide on multiple pieces. Will come back

Our salesperson, Mary was incredibly helpful and knowledgeable. She knew the inventory and seemed to read our minds regarding the choices we'd like. Issac gave us a fantastic discount. We left feeling very pleased.

Danny was great, helped us find a bed set and mattress for a great price. Highly recommend Danny !

Danny was amazing! He helped me and my husband buy our daughter’s bedroom set. Super quick in and out of the door with no issues!

RJ made our experience enjoyable; he assisted and answered all our questions. I will shop at this store again

Derrick McNeill was awesome so great at his job. Kind and honest man. We appreciated him so much thank You! Dan and Sue

Amy was soo helpful and patient with us!! She got us situated with everything we needed for our son’s new room! Thank you!!