Ashley Store Glendale, AZ

Great store worked with John, he was a pleasure and very helpful.

Welcoming Kind and knowledgeable. Present while shopping. Thank you

I bought a loveseat recliner have nothing but trouble I had 4 people one to fix the chair without any success, it’s the most uncomfortable chair i have to put a pillow behind my back to get comfortable one person left the lining hanging it won’t stay behind the chair my husband head dont rest on the back of the chair, I bought the on 12/11/24. I paid $1086.64 that included the guarantee. A few days after I bought it, I asked Ashley Furniture if they could take it back ,they said once you take out the store it’s yours, I still fine stables around the floor. From when the last person was here. I don’t know what to do. I’m stuck with this terrible chair.The store is very rude all they say is sorry!!! Virginia Smith

Sierra was very helpful as we looked for a couch! She answered all our questions, gave us valuable information and helped make the purchasing process very smooth.

Evelyn was amazing to work with and helped us out so much!! We purchased at the Bell Ave store. Ani was also helpful.

The sales associate was very pleasant and we had a wonderful experience.

Amy was very helpful!

Amy was lovely and I absolutely loved her watermelon nails

Sierra spent alot of time with my family. She is a very good sales person. Never felt pressured while she was pressuring us. Never felt like we were dollars signs. She was great. Called back in and had Niles on the phone who got the order set up. And Ani the sales manager who finalized my buy was fantastic. No bs woth the haggle just gave me the lowest price the first time. Ashley on Bell near arrowhead. Great job!

First time at Ashley’s and Amy Holt was wonderful. Extremely helpful with selecting our dining table. Definitely coming back here ! Thank you again Amy

Amy is the best! Very helpful and engaging

Domingo was a great salesman. He listened and took us right to the options that worked for us. He was personable, knowledgeable, and efficient. We will definitely be back!

I knew what I wanted and was greeted by a salesman who listened to what I was looking for at the store. He directed us to the area where the recliners were so we could test them out before I bought my recliner. He wrote up the sale of the recliner and we checked out. The delivery date was set and he got me some incentives so that I would come back again. Everything was handled and I didn't have to worry about anything. Everything was done at a professional level. Thank you.

Amy was a great help & fun to work with.

Amy was extremely helpful without being pushy. Highly knowledgeable & friendly.

Sammy and Ani were awesome. When we were in a week or so ago, Derrick was also very helpful then. Thank you for all you did!

Amy was very patient with us, very detailed and gave us a great deal! Thank you !

Amy was the best ! Very nice and welcoming. Thank you for helping us select our new sectional!

Niles and Ani were very helpful and walked us through all the details of our purchase. Awesome service!

Eric was super helpful and answered all of our questions. 10/10 would recommend him to anyone

Thank you Amy.

Thank you Domingo and Ani for excellent service, you were very helpful and kind

Amy was great very approachable 😊

Domingo was friendly and gave excellent service!

Sierra was super informative and helpful in finding a mattress and pillows.

It was fast and easy with no problems

Amy was great to work with very helpful and kind

Evelyn and Karief were awesome! They helped us get what we need and wanted!

I got my new sofa and thanks to Amy for helping us :)

Im happy to buy a new sofa thank you Amy for helping very approachable

Had an amazing experience with Eric at Ashley in Glendale. Quite the difference experience in a positive way after visiting the Ashley in Avondale where we were there for 30 minutes and not one person connected with us. We came to Ashley in Glendale and Eric made quite the impression and was extremely professional and friendly. Highly recommend if looking for furniture ask for Eric!

Great experience, picked out my couch and was satisfied with experience. Amy Holt

Amy did wonderful

Evelyn and the sales manager were excellent and got us a great deal!

I have been shopping at glendale Ashley's Furniture since 2014. Always have an great customer service and satisfied with results. Employee name Bradley Campbell is awesome and give him a two thumbs up.

Ashley delivered our bedroom on time. The delivery guys were great! Furniture is good quality

Niles was so helpful and patient. He spent 2.5 hours while we went back and forth on different mattress and bedroom sets. He was very knowledgeable and friendly

Evelyn was amazing. We can't wait to get our set!!

Sierra and Eric were great!

I couldn’t be happier with the service that I received from Niles Jackson! So professional, patient, and knowledgeable. I would highly recommend him to any friends or family looking for furniture

RJ was excellent!! He listened carefully and was very helpful but not pushy. We found exactly what we were looking for and will certainly shop at Ashley again.

Evelyn was amazing we will be back for more business !

Evelyn was great at explaining everything , welcoming , friendly

Not worth spending thousands of dollars for a product, in less than a year tables and side board starts depleting 👎🏼. They will tell you is human error so the one year insurance on doesn’t cover that.

Derrick was awesome ! Him and Ani were personable and honest with a touch of charisma that sealed the deal

Calvin worked a great deal for me. Very happy with my purchases!

Ashley Homestore was very helpful with purchasing my sons bed.

I had a great experience from the moment i walked in. I didn’t feel like the salesman wasn’t being pushy. He was knowledgeable, pressing and genuinely helpful

Eric and Ani were very accommodating and patient with our request.They were very helpful with our choices. Excellent customer service.

We worked with Niles at the Glendale, AZ location and highly recommend him. He was friendly, knowledgeable and made the entire process of looking for furniture and purchasing it easy and enjoyable (and let’s face it, buying furniture can sometimes be like buying a car - not very fun)! I will definitely consider Ashley Furniture for future purchases, because of our exceptional experience with Niles!!

Amy was a wonderful salesperson that is easy to work with and gave us a great deal on the furniture

Amy Holt did a wonderful job

Niles Jackson was a very attentive salesman and very helpful.

Ashley made the delivery precisely on time. Their app was so easy to follow to know when they wouldn’t get there. Thank you very much.

If you have any furniture needs, go see evelyn mountain at ashley. She is top-notch and expedited my experience with Maximum effort.

Eric and Evelyn were super helpful. Helped us pick out a couch and scheduled delivery.

I love this store, my advisor Domingo was really helpful and attentive, highly recommend. Great experience.

"Amazing furniture buying experience! From start to finish, Derrick M.provided excellent customer service was phenomenal, and he kept me informed every step of the way". Derrick was the best! He was very patient as I tried out a lot of furniture, he never rushed me, didn’t hassle me and was honest, and he made the whole process very smooth. Thank you Lisa L

Niles was awesome. Helped us out and also let us look around. Super nice to my husband and I.

Derrick was great to work with. He is patient and explains things well.

Calvin was my salesman. When I walked in Calvin asked me if he could help. I mentioned that I was interested in a certain dinning table. I showed him the picture. He looked it up on his laptop and we walked back to were it was. I went forward with the sale. He was polite, very knowledgeable. I thanked him and I was a very happy customer. Great Job Calvin

Great!

Derek McNeil was helpful and great to work with

Sales person was great in helping us find and compare items. She did not push ideas or items but listened to our wants and needs.

RJ was the best! He was very patient with us, we never felt rushed. 100% recommend RJ he will help you with all your needs!

RJ provided excellent service. He was patient, knowledgeable, and very helpful. I highly recommend asking for him when you arrive

We went to Ashley’s to see some dining room tables, and Eric was in the very front, very friendly , we felt like he was just waiting for us 🤗. He was very thoughtful, he had all the answers and opinions for us. We ended up getting my very beautiful Table with an amazing price. I’m in love with my new furniture, and very grateful for an amazing service.

Honestly I was going to leave without purchasing however I crossed paths with Niles Jackson and explained that I had been in the store for a long while and was not approached by anyone. He apologized and helped me with the purchase of a couple of pieces. The finance manager was great too

Derrick McNeil was great and helped us find the perfect couch!

Derrick was a pleasure to work with and went above and beyond to make sure our experience at Ashley was smooth. We’ll be back to this location for sure!

Great store, Niles was great in the my sisters first purchase! Thanks ani for your support! Will visit this store again.

Ani and Niles Jackson were amazing! They were very kind and patient as well. Their professionalism was great key appreciated. Miles made the whole process as easy and seamless as possible.

Bradley, best in the business. Can’t see myself buying a couch from anyone else ever

Derrick was awesome and helped us find exactly what we needed.

Derrick was very helpful

Great service!

RJ is the best!

Great service and knowledge! Appreciate the help.

Amazing thanks Eric!

Sierra did a wonderful job guiding me to find exactly what I was looking for!

Eric is professional, communicates well, and was very helpful

Dakota answered all my questions and was very helpful. I didn’t get the receptionist name but she was also very helpful.

Ani and Eric are amazing! They answered my MANY questions and were patient with me even when I asked to repeat several things in order for me to understand. Definitely coming back again with these two!

Niles Jackson was our store host and he was polite, efficient and knowledgeable. He not only helped us with our furniture inquiries he got us a direct price match. We would recommend this store to anyone who is in search of quality furniture and great customer service.

Eric Was quick and efficient for pricing and color matching appreciate your help

Great guy..Good attitude and well Spoken

RJ was our salesperson and let us wander until we found what we wanted. No pressure or hovering which was much appreciated. When we found what we wanted he was very helpful, pleasant and informative about all our options. He finalized the sale quickly and efficiently. He would be my go to for any other purchases.

Great Experience Amy And Ani were very helpful

Amazing customer service! Eric was so helpful and exceeded my expectations! Thank you Eric!

Sammy was so pleasant to work with. He was very knowledgable and had no problem finding answers to our questions and helping us get what we needed at the price that worked for us. Excellent service.

Thanks Eric!

Dave was very helpful with our purchase!! We love our purchase!! Outstanding!!

Outstanding service. Dave was great! Thank you

Very professional staff. Financing was a breeze to complete. I'm a very satisfied customer!

I came to Ashley Furniture today to shop for a new bed and had an excellent shopping experience. As soon as I walked through the front door, I was immediately greeted by a very friendly sales associate named Sammy, who showed me several beds that tried before I decided to purchase a Stern & Foster Lux Estate bed. What I most enjoyed about my shopping experience was how patient Sammy was throughout the process. I appreciated that he gave me time alone to get a feel for each of the beds. I never felt rushed or pressured, which is why I ultimately decided to purchase my bed from Ashley. If you have any furniture needs, I would highly recommend giving Ashley a try and definitely ask for Sammy or the manager Ani.

Niles instantly connected with me in a friendly and professional way and it was only his first day! Him and Ani helped square me away. Super happy with the service and experience. Thank you!

derick was amazing !

RJ was more than helpful and wonderful to work with. Looking to do more business with them.

I was greeted at the door with a smile. The sells rep was very helpful and knowledgeable. I was extremely satisfied.

Sammy and Ani were awesome! Sammy helped me choose the right bed and mattress that I needed to buy for my parents. Thanks Sammy! Ami helped us close out the sale. I felt comfortable with our purchase

Great products. Fabulous service. Ani & Rolly are the best! They went out of their way to assist us and I came out, with a big smile on my face. Thank you so much! Lauryn & Kim G

Amy was very helpful and super informative! Thank you!

Very helpful sales person and didn’t press me to make a decision. Ani your sales manager was very helpful and kind. I would come back to this store it I need furniture.

Derrick was very helpful! Found what we wanted and had an easy process getting checked out

This has been my first experience with Ashley Furniture. I am furnishing a house in Arizona from Naples FL.Working by phone with RJ has been a pleasure.He has been so helpful in suggestions and explaining all the wonderful perks this company has.He also has a great knowledge of the furniture . The office staff has also been helpful. I will continue to work with RJ while still in Naples and after my move to Arizona.I definitely recommend this store !!

Amy did amazing today helping my mother in law. She can be a handful haha

Amy Holt did an amazing job at helping my mother out to help furnish her new apartment.

Eric behaved very kind and attentive, I recommend Eric, thank you.

Amy was awesome very great .

Rolly did a great job and the store was so much better than 2-3 years ago.

Sammy was awesome and extremely helpful while helping us. We r glad we came in and purchased

We had a wonderful experience with Bradley and Karief. Both were very knowledgeable and helpful.

Calvin was fun and personable and extremely knowledgeable and patient. He answered all of my questions and made it a great experience. Would highly recommend.

We are so pleased that we got such a nice sales guy as Sammy. He is great. He helped us find a sectional that fit our needs and the pieces we wanted. Give that man a raise!!!

RJ and Domingo were great. They took their time to help us pick out the sectional we wanted. Very nice and personable.

The store manager Karief and the team Sierra took amazing care of us. We told them the vision and helped meet our budget. They made everything work and made it a smooth process. It was nice genuine process that we appreciate and very grateful to the support they provided. If you are looking for anything for your house or ideas, this is the right team to meet with.

We had an amazing experience at Ashley Furniture working with Sierra and her manager Karief. They were incredibly helpful and worked with us to meet our price point so we could bring home our forever dining table. We’re so excited to host family and friends around it. Thank you both for making the experience so great! ⭐️

I had an amazing experience with Ashley Furniture Karief was so so caring and made me feel so at home by making sure he could do everything for me. Sierra was so amazing helping me find a sofa and love seat and very patient

Thanks Eric for the great service

Amy was very easy to work with and very knowledgeable.

Dave and Ani were super great and Helpful , Dave went the extra mile to help and get the dining set for my home along with stools , Dave and Ani were super Great !! Highly recommended you come see them

Derrick was great. Knowledgeable!

Experience was really good, Dave was the one to help me and my husband out with our purchase and was really nice and helpful with the whole process

Really good Costumer service! Dave was really helpful and I would really recommend to help you with your furniture choices.

Rolly was amazing. He was there when we needed him, but wasn’t high pressure or overbearing. We got a really fantastic bedroom set for a really reasonable price, including delivery set up, etc.

Great customer experience! Amy is the best!

So easy to work with and after visiting several other stores I found the quality to be just what I was looking for. I was replacing Ashely furniture that I bought 20 years ago and I don't know why I even looked anywhere else.

Everything about the delivery was excellent very efficient

We were impressed with the attention we received, and Domingo made the experience just right. We ended up purchasing what we wanted and were out of there in less than an hour.

Derrick was such a huge help and helped us find the perfect bed! Highly recommend this location!

We had a great experience with Ashley's furniture. The staff was very professional, knowledgeable and cordial.

According to the pictures on line, they indicated they had lighting available. No so, but their furniture looked quite nice.

Amy did an amazing job wrapping up our purchase and scheduling delivery!

Amazing place, found everything I was looking for. New place will look awesome. Shout out to Rolly for all the help!

Service was quick and friendly. Amy was very helpful.

OMG! Tihs store is just awful. I wanted to buy EVERYTHING! Unfortunately we were just there for a some dining tables. Beautiful & affordable furniture. Our sales person, RJ?, was not pushy, but just extremely helpful.. We just might have to return to purchase even more furniture! Thanks for a good experience

We loved our shopping experience and Caesar was so helpful! He got us lots of discount! Can't wait to come shopping here in the future!

Had no idea the ratings for Ashley were so bad, always thought they had a great reputation, not sure what changed...maybe management? I have tried calling in to the Glendale Az store no less than 8 times over a week period and no one ever answered. Rerouted to customer service who took my information and promised someone would get right back to me. Needless to say that never happened. If this is level of professionalism and customer service not sure I would feel comfortable purchasing items if there is ever an issue. Disappointed!

Ordered a split king bet set , the manager showed use only the price list , not the actual products. When the delivery was made it included regular size pillows, as opposed to king. Called the phone number on the receipt and they said it was not the store number and that they could not connect me to a manager.

Ashley Furniture saved my life. Had a triple bypass a week ago and couldn’t sleep in my bed during recovery. It was the damage from vein removal in my legs. Yesterday, I tried to find a recliner to be purchased immediately, could not find one available same day. At 8pm last night, an hour before store closing, I rushed into Ashley on Bell Road. RJ hooked me up immediately and loaded the recliner in my SUV. I just woke up from sleeping eleven hours straight and feel amazing. RJ at Ashley Furniture saved my life. Thank you (true story)

Bought a lamp january 31st! Still waiting. They're the worst. Beware.

No pressure, questions answered. Helpful insights. Fast service. Will shop there again.

Ashley Furniture has the absolutely worst customer service I have ever experienced. They will not follow up on any post purchase questions or issues and trust me there will be issues. Managers do not return phone calls. I was placed on hold and the employee came back on pretending that he couldn’t hear me and then hung up. The number of 1 star ratings is not surprising, but it does make you wonder with so many why they don’t fix the problem. Seems that the customer is not important. I will NOT do business with them again. My first purchase was a nightmare, but I thought perhaps it was a fluke. Nope the second time was worse which led us to try to cancel the order, but that was impossible so we had to refuse the delivery, it was the only option.

Just purchased my new bed,fast and great costumer service 🙌

Comprehensive selection of quality furniture in various styles. We had a very knowledgeable, sincere sales associate assist us (Cesar). Everything seems very 'above board'. Great experience.

After research, I found exactly what I wanted at Ashley’s. Delivery went exactly as planned and the delivery team was efficient, courtious and helpful. I’m very pleased with the entire process.

Will never buy so much as a lamp from Ashley's. Paid for "White Glove" delivery of a White couch. First delivery date Ashley's provided a 3 hour window in the middle of the day and never showed. Customer service was full of apologies and said the time window they provided was a later time period. False, I have the texts. Rescheduled. White Glove? One delivery guy had black latex gloves and the other dirty hands. The couch is already soiled. FOS all the way around.

Giving this store a 2 star because after making a purchase yesterday with my daughter-in-law. I never got a receipt from the sales person and a receipt wasn't emailed to my daughter-in-law like they said it would. I called the store trying to reach someone for over 5 hrs the past 2 days and NO ONE at that store answers the phone. The calls kept getting transfered to someone not even in the United States. Horrible Customer Service.

Don’t waste your time horrible customer service not to mention the store opened 40 minutes late on Sunday. We were having an issue with an order being cancelled and rescheduled three time by Ashley customer service. Which is an issue on its own. We went into store to find out what the problem was. We were sent to back of store to chat with the new sales/floor manager. She was Rude, dismissive, unhelpful and visibly frazzled. She told us to wait and continued helping multiple customers not acknowledging us. The sales man reminded her several times that we were STILL waiting and she completely disregarded us and continued to help random people approach her. Clearly inexperienced and is and will continue driving customers away. She should be fired

We had an existing W100-12 insert that the flame LED's went out on. They are supposed to "last the lifetime of the unit" according to the description of the unit. Ashley carries zero parts for their inserts. Wait you can get a remote!! Great! Checked around the internet and repair places and that Chinese (now Cambodian) made insert branded as made for Ashley is an unknown animal. We were basically forced to by a whole new unit due to Ashley's lack of service/support of their products.

Eric Monroe is a rock star. He was very helpful, answering all of my questions and helping me navigate through the process. I will recommend him to anyone that I know is looking for furniture. Thank you Eric.

I enjoyed my visit. I was dreading this purchase since it was always so difficult. Domingo made my purchase very easy and fast. I had so many questions about the type of bed and also my account but everything was held with such high regard. Thank you!

The service I received was superb. I got exactly what I wanted at a reasonable price! Who knew Ashley did price matching??? Now I know!

Team in every step was great. From store to shipping and place together furnitures. All guys were fantastic

Calvin and Jenny did a great job in assisting us !

Domingo B. Was fantastic in facilitating the exchange of our coach and loveseat we really appreciate all his help and all of the professionalism displayed by Ashley And Leslie helped quite a bit also and we appreciate that. Thank you so much.

They were very careful and efficient! It was a pleasure doing business with them.

Worst customer service I've ever experienced. If you have a question or issue an order it is outsourced to India. I'll never do business with this company again.

If you want furniture made of cardboard, shop at Ashley

Poor customer service. I have not even received my order yet. Was told that 1 item was being delayed. The store itself was no help whatsoever. All you get is the run around.

Eric Monroy was very helpful and a pleasure to work with. I wasn’t a big fan of Ashley’s but since dealing with Eric and the staff, I will definitely be shopping there again.

Great service!! Very helpful!

Eric Monroy, the Sales Representative, provided exceptional customer service. He didn’t pressure me into making a purchase; instead, he took the time to understand my preferences and show me the best options available. He even offered financing options to make the purchase more convenient. He honored the sales price from the online store, which was a huge plus. Overall, Eric was very professional and helpful. I love Ashley furniture because it’s known for its durability and long lifespan.

We purchased a new sectional from Ashley Furniture that was delivered in early December. At the time of delivery, multiple pieces arrived stained and defective. These issues were documented immediately. After completing all required documentation and inspections, Ashley approved an exchange for the defective pieces due to manufacturing defects. Because the replacement pieces were out of stock, we waited several weeks as instructed. When the replacement appointment was finally scheduled, Ashley did not honor the approved exchange. Instead, a technician was sent to attempt to clean the stained furniture, which was not an acceptable resolution for brand new, defective merchandise and directly contradicted the approved exchange. We have been patient, cooperative, and responsive throughout this entire process and are simply asking Ashley to honor the exchange that was already approved. We are hoping this matter can be resolved promptly.

Amy was wonderful working with us.

Excellence delivery team. On time. The love seat looks great. Even the dog is happy.

Eric was great! Showed my husband and I lots of options as we looked for a new couch and dinning set. Worked with us to get a customized couch that match our wishes.

Everyone was very helpful and they helped me pick out my couch and the best price during the sale.

Domingo was the best!

Eric was really helpful with the buying process. I would recommend him if you ever need to buy furniture from here.

Erik was very friendly and knowledgeable. I had my mind made up when I went to the store on what I wanted and he was very helpful I my getting just what I wanted and also having it delivered and. UIKit. Very good! Update to my review: the console was delivered on time. We were expecting the delivery men to assemble the console. They were only supposed to deliver it. Upon looking at my receipt, I saw that it said “unassembled” console at $399.99! The sale price for it was $169.99! I was also charged $79.99 delivery fee. Erik misled us big time! I would like credit to my account. I’ve talked to headquarters, customer service and a rep from the store who assure me I will get a credit. So far, I haven’t received it. Don’t shop at Ashley Furniture!

Calvin was our salesperson and he was great to work with. Low pressure and he shared important information with us and checked up on us when needed. The entire process was smooth and easy.

Eric Monroy helped my wife and I out and I appreciated his service. He was professional, kind, and made the process simple. Thanks Eric!

Rolly was very pleasant and gave us the best deal available.

Very knowledgeable and helpful sales people without being pushy.

Friendly experience that Ashley store I would buy there again!

Eric Monroy met us at the door and we told him we were looking for a reclining sofa and loveseat with the our room dimensions. He was very helpful and patient showing us what was available. Service was excellent. We are very happy.

Store made the order right. Note to others… always check pricing online vs in-store. The warehouse is a nightmare to deal with. Very unorganized. Front desk lacks customer service. If the system is down. Don’t expect to get anything done and surely don’t expect a courtesy call to notify you of the system being down. Don’t think they will actually pick up a pen and write out a hand ticket and ship either. Huge warehouse and the ship out of 1 bay. It’s a joke! You go to America’s Furniture Warehouse and they ship out of multiple bays. They have an actual system in place that gets you out of there. Companies wonder why customers don’t come back or why profit margins are down. The warehouse, corporate, and the individual store is disconnected. They don’t operate as a single entity. They each have a finger to point blame.

Went in there & nobody offered to help me most of them sitting around & looking at their phones never again!!!

Sales order 423k106785.Ordered on 12.11.25 for delivery today, 12.20.25. Nothing. No show. Been a nightmare getting our purchased products delivered. No one cares. Have spent thousands of $$ at this store in the last couple months. Needed this stuff prior to Christmas. Will anyone make it happen??

Eric Monroy at 69th Ave and bell was very informative also help us get the furniture we wanted if it wasn't for him knowing his job we would of left without furniture. So thank you Eric. Alec and Robina Gilsdorf

Gerard was an excellent guide in helping me to select my new living room furniture. I am pleased and excited!

Wonderful location, everyone is exceptional!! Huge thank you to Girard for putting up with me! The delivery service guys are amazing too!! Would give 100 stars if I could!!

Wide selection of furniture and mattresses. The salesperson, Sammy, was particularly helpful and not pushy. Overall a very nice experience.

Poor experience with delivery after the initial purchase. Furniture arrived damaged and crew did not understand how to setup a bed around a mattress we had previously purchased from Ashley. Driver indicated damage when I signed and said someone would be in touch; however no call ever came. I have been waiting for over a month now.

They had what I wanted and matched the price I had found elsewhere. The staff was very cordial and fun to visit with. I really liked my experience.

We purchased : level 2 base logic full. Item: 83341930A. Sales order #42331791851. We were denied a return 2 days after delivery. They said they have a no return policy. There is a 30 day return policy per your web site. The order done on 11/24/25 at 12:41pm

To whom ever cares I have reciently purchased a couch and recliner from Ashley. The furniture was delivered on Saturday 12/6/25 around 11am. My wife and I sat on the couch and determined that there is no way that this furniture will work for us in our home. We proceeded to contact customer service 12/7/25 to review the return policy well with in the 3 day window. They informed that there is no return policy but that we could contact the store and maybe they could help us. We went to the store on Bell Road in Glendale AZ on Sunday 12/7/25 where we had purchased the items in cash and spoke with the manager. I was informed that they would not in any way shape or form except a return. I was told that it was too bad and that it was basically my problem now. I did not realize there was absolutely no return policy. The manager did indicate that they could accept a mattress back but not their own furniture in less than one day. I was once again informed that it was just too bad now and I'd have to deal with it. There was nothing that they could or would do. I informed him that the paperwork says that they MAY accept a return, it DOES NOT say that they will not ever accept a return. I was then informed that that's just semantics. This wording really needs to be reviewed by your legal department. I will never purchase anything from Ashley again. I am also informing any and everyone that I speak with not to purchase from Ashley. We spoke with someone walking out of the store that was not informed in any way shape or form that there was a no return policy and they were spending cash as we did. I guess your customer service is nonexistent. All anyone at the store is interested in is the commission. I now have to figure out some way of selling my brand new furniture. It would be nice to hear back Thank you for nothing Discussed former customer

I will never spend another dollar at Ashley Furniture. This was one of the most dishonest and frustrating retail experiences I've ever had—full of misinformation and zero accountability. I paid $200 each for two "cooling pillows" that didn’t perform as advertised. When I tried to return them within the same week, I was given the runaround by the local staff, only to be handed an 800-number to "open a case." After contacting customer service and sending pictures of the pillows, I was told, “ALL SALES FINAL”—which directly contradicted what I was told at the time of purchase. I also spent $2,800 on a mattress and was told delivery would take a week. Deciding to pick it up myself, I got home to find the mattress was 4 inches shorter than a standard king size. I immediately contacted the local salesperson, who told me I’d have to wait at least 30 days before attempting an exchange. But it’s 4 inches too short—ok, I’ll wait. After the 30 days, I went back to the store to select a replacement mattress, thinking it would speed up the process. Instead, I was told I needed to open a "case" and that I would hear from customer service within a week. Ten days later, I had heard nothing, so I called. That’s when I was told there’s a mandatory $100 pickup/delivery/exchange fee and that I could only exchange for a mattress of equal or higher value, meaning I’d have to pay the difference. None of this was disclosed at the time of purchase, and there’s no mention of it on any paperwork. Bottom line: Ashley Furniture has permanently lost my business.

So far so good. Still waiting on two pillows and an ottoman.

We just had a brand new couch delivered, my wife told the delivery men (3) that the couch was not right. They made her feel very uncomfortable and intimidated so she just signed to get them to leave. She called and even drove to the store. She was not helped and not one person even told her they were sorry. The couch needs to be replaced, but after the way my wife has been treated I don’t even want the couch anymore. We also purchased a $500 warranty but if this is how they do business what’s going to happen if we do have a warranty issue. This is unacceptable. If your looking for new furniture I would shop somewhere else.it seems all your apologies are just a cut paste asking the customer to take another step to getting your company to do what should be doing anyway. Just another stall tactic. Apparently your company cares nothing about customer service.

Wonderful service great selections, Holly was a wonderful help and so pleasant . Great experience 👍

I still shop at Ashley due to the quality of their furniture. However. I do have a warning. If you buy something and ask them to hold it they will tell you they will put it is storage. They will actually resell what you purchased and you may or may not receive your order as scheduled. It was held due to a renovation at my house. When the time came for delivery the one chair was not available. It is on backorder. Also three of us went to the store and we all remember pull up storage in the seat. That dud not come with the chair I receive. We are all over 60 so we could be wrong but??? Also don't tell me they are safe in storage and then resell them. My tio is don't order till you are ready for delivery. Big mistake..

My wife and I visited Ashley on Black Friday. The sales people were professional and courteous. They answered all our questions and they were NOT pushy, which we appreciated tremendously.

Amy was great to work with

Probably would not purchase from here again.

(Translated by Google) Excellent service and prompt customer support. Thank you. (Original) Muy buen trato y rápido disponibilidad para el cliente Gracias

Eric made buying 2 new mattress easy! He was able to explain the differences. Ashley beat the online pricing from the manufacturer website!

Ashley Furniture had a great Black Friday sale. We feel like we got some good deals on furniture for our new home. Kevin J was the sales associate that helped us, and we highly recommend him to anyone shopping at Ashley in Glendale,AZ.

Knowledgeable furniture sales associate! Patient with this older consumer! 🤗Great choice of products!

We had a very pleasurable experience shopping for a loveseat today. Good customer service

I'm very satisfied with Derrick he was very awesome and took care of me and I am grateful for Derrick and the hard work to make happy with my purchase Thank you Derrick 😊

FAST, COURTEOUS AND ON TIME.

Ashley Furniture delivered my order broken, cut, and obviously damaged, then tried to pretend it wasn’t their problem. Their delivery team rushed everything inside and ran out the door before I even had a chance to inspect the pieces—almost like they knew what they were dropping off. When I finally looked everything over, it was clear the furniture had been damaged before it ever reached me. And instead of fixing or replacing it, Ashley has refused to take responsibility, leaving me stuck with furniture I didn’t want and never had the chance to return. This whole experience feels deceptive and unprofessional. Save yourself the headache and avoid Ashley Furniture at all costs.

Everyone was super nice and helpful

Excellent service. Confirmed several times the delivery and had a app to see delivery on the way. Staff professional and did a great job

Walked in store with both my hands full. I was attempting to return 2 wall sconces I ordered online. I was met with multiple sales associates who clearly saw me struggling with the 2 boxes I had. Not one offered to assist me or help me carry the boxes. One made a comment trying to be funny. I made it to the back of the store to customer service only to be told they cannot take returns for online orders. I’m done with Ashley Furniture..both in store and online.

During my visit, the sales associate represented the payment option as a “financing plan” for a couch I intended to purchase — a fixed-term loan with equal monthly payments and a clear end date. At no point was it disclosed that I was actually being signed up for a credit card account or revolving line of credit. I later found out this was not real financing, but a store-branded credit card application — a complete misrepresentation and a serious breach of customer trust. To make matters worse, I then discovered the couch had been discontinued, and the team withheld that information until after I realized what was happening with the credit application. Although I did not complete the purchase, it’s unacceptable that staff would attempt to deceive a customer into opening a credit account under false pretenses — especially for a product that wasn’t even available. This kind of conduct is unethical, predatory, and completely unprofessional.

The crew was very professional. Their scheduling was great 👍! I would recommend Ashley to my friends and family!

Very disappointed in my whole experience since making my purchase. Initially, I had damage to the chairs and dining bench that I purchased. After all the sending of photos and chronic emailing we were able to have them repaired. When I initially made my purchase, the store was doing a 60 month finance deal. This was the main reason for making my purchase affordable to begin with. After 12 months I was charged full interest. I can get no help from the store nor the financing company. Both say speak to the other. Please be careful when making purchases during the no interest deals! Make sure it’s written clearly on your invoice so you don’t get taken advantage of like I did! Apparently the 60 month finance deal was never applied to my purchase and they will do nothing to rectify the situation! Now I am stuck with a larger financial burden for furniture that is not worth the cost!

Pop pop and Anna were the best thanks Ashley's

Great service on time delivery

RJ is a great salesman. No people rushing you and they match other Ashley prices online. Highly recommend them off Bell and 72nd Ave!

Saleswoman was not pushy, she was helpful, guiding me to chairs that met my specifications. Delivery men were polite, friendly and efficient. I am a repeat Ashley customer. Great experience overall, as usual !

I was with my 95-year-old mother shopping for furniture for her new place. At her age, my mother can be difficult, but Amy Holt was wonderful. She was very patient and helped my mother find exactly what she was looking for.

This is my first time buying from Ashley and i already have a bad bad experience with this product already. i bought a dining table with 4 chairs and the chair is scratched and Trying calling them and said to contact a support team but no body's seems to care so first time and las time i will shop with this company bad bad product

Really beautiful furniture delivered with great care and communication. We are so pleased and would definitely purchase from Ashley again.

My experience today with Haley was very pleasant, she was able to answer all my questions after listening to my needs.

Our salesperson Hailey was awesome! She gave us distance when we wanted it and helped when we requested it.

I just purchased a couch from Ashley’s and starting with the Sales person who was extremely patient and helpful; the Delivery young men who were polite, professional and prompt at getting the job done.

Jaime and the crew were very professional, on time and efficient at their work . And I love love my new couches ❤️

Excellent customer service! Hayley Greene provided excellent customer service. We were able to find the reclining sofas we wanted.

Amy greeted us from the time we walked through the door and was very nice and helpful throughout the entire process. Showing us different styles and colors of the furniture we were looking at. All around a great job and experience here at Ashley.

Terrible service. I bought a 6-chair table and when I opened the package, the table was damaged. I immediately filed a report to resolve the problem. 6 days have passed and I have not received any response. It is the worst experience I have ever had, which is why I do not recommend purchasing here.

Terrible customer service. Ordered a new king bed frame in store and was told need box springs. We liked the height of the bed in store and sales agent stated they were the "normal" height box springs. Bed arrives and it's WAY too high. I am 6 months pregnant and have to literally climb into the bed, and even that won't last much longer. Called Ashley store about 2 hours after delivery asking to exchange it for the low rise springs. They said they will put in a claim and nothing they can do in store. Claims department says they cannot help me since all sales are final after delivery drivers leave, my fault for not reading the fine print on that one. I say I can bring the box springs to location and exchange so no delivery hassles, still no. Avoid Ashley, just lost a customer over something that could have been a simple solution.

If I could leave zero stars, I would. We've spent over $15,000 with Ashley Furniture in the past few months, and every single item we've ordered has arrived damaged—yes, every single one. Here's the rundown: Dining Table + 8 Chairs: Table arrived damaged. A technician had to come out and repair it. Sectional Couch: Came with visible snags. Another technician visit. Two Nightstands: One had a forklift-sized hole punched through the box and the back of the nightstand. The other was left upside down on our porch. Bed Frame (Recent Fiasco): Box arrived torn open, padding was damaged, and then… the headboard arrived broken too. Missing screw receivers, unstable support—this piece literally can’t be used. Our mattress is now on the floor. Classy. Every time, we’ve spent hours on the phone with customer service reps in overseas call centers who we can barely understand (not a racist comment—just a reality that communication is nearly impossible). They offer zero solutions and just kick the can another 48 hours. We’ve been in limbo for weeks. And the kicker? Not once has a supervisor called us. Not once. No urgency. No ownership. Just generic apologies and useless “tickets.” Ashley Furniture is everything the 1-star reviews say and worse: Cheap products Zero quality control Appalling customer service No accountability Do yourself a favor: shop anywhere else. Don’t gamble with your time, money, or sanity. Ashley has lost a customer for life.

We are new to the area. RJ was great he helped up find the perfect sectional plus he gave us recommendations for local restaurants. Thank you RJ.

This was the worse purchase I have made, after being a loyal Ashley furniture customer for 10 plus years, I will never buy from them again. My table arrived damaged. They sent someone out to “fix” it even though they and I knew it was not repairable. After being unsuccessful at repairing it, they advised they would sent me a new one. I am not exaggerating when I say they have schedule the delivery of my new table 7 times and cancelled 7 times. Not only that, but they want to exchange the old one, so I have had to be here waiting each time only for them to now show up. I have spoke with multiple managers who have guaranteed me the delivery would come as scheduled, and still it has not shown up. They say they will call me back when I call to speak to someone about this and I never hear back. I have never seen another company treat their customers this way, with a complete disregard for them. This has now been going on for over two months still with no resolution. At this point I have asked for my money back, and they are refusing to even issue me a refund. What an awful experience, I would not recommend buying from them as they do not stand by their products and when they arrive damaged, you have no recourse.

Excellent service!

Calvin gave us great customer service

Amy was awesome to work with, great customer service, she took the time to show me many options. Thank you

Worst Experience ever getting new furniture. I went here to buy a new bedroom set and couches. I only got the bedroom set and when I went back to get the couches a different day the sales person said that they could match the same price as for the same couches that were at American furniture warehouse. After they showed me the price that they matched they tried to add a 5 year warranty that I didn't ask for or want. The sales man then got his manager and I explained to the manager that I didn't want an extra warranty and please take that off after some very mean comments made to me by the manager, I got up and walked out without buying the couch and got the couch at American furniture warehouse for way cheaper and the 5 year warranty was already included for no extra at American. However after having the new bedroom set delivered by Ashley furniture to my new place the bed frame had damaged and broken running boards and I told Ashley furniture about the problem the same day it was delivered on August 2nd. That same day they approved and said that new parts were sent and that they will be delivered within 7-10 days. I NEVER GOT THEM! I called customer service who gave me a run around and then told me someone will call me back tomorrow that was on August 11th. Now I called today on August 15th after no call back by any manager and they finally told me that the parts are expected to be shipped out in September. I am so mad and will never buy any more furniture from a place that can't even take care of customers! Please don't buy anything from this place they are so rude and misleading and don't fix their mistakes!!!

I found some really nice dining chairs and had a great salesman who helped me get it set up for delivery to my house.

Jose delivered my furniture. He was very professional and very fast and efficient. 10/10 service.

This is my update to my review. It went from 5 stars to 1 star due to lack of follow through after the purchase. We had problems with delivery and weren't ever able to get a hold of the store for help. Called the store number multiple times during store hours and no one ever answered and there was no way to leave a message. I spoke to multiple agents at the toll free number provided, none who could help. I finally was able to get the local store's email address but never received a response. There was no follow up call from the store asking how everything worked out. It's sad. We love the furniture, we liked our salesperson, as for customer "service" they have a lot to learn.

Mary was so patient and so kind!

Henry was my salesperson and he was very helpful…did a good job of making my visit quick and “painless.” I found the table I wanted and was able to purchase it and schedule my delivery all in less than 30 minutes.

This store is less than a zero! We purchased a bedroom set and mattress with no interest for 60 months. They never informed us about the promotional fees they tac on! Also they only delivered half our furniture and charged us even more on our account to get the rest! These people are thieves. Be aware!!! Customer service is the worst I have seen in my life!!

Very efficient and careful with our delivery

We called ahead of our visit and spoke with Kevin. He was very helpful and knowledgeable of the items I was looking for. When we arrived at the store location, Kevin was very patient with us, as we looked for additional items. It was overall a very easy and pleasant shopping experience.

We had no intention of buying today but our sales rep Jared Blum was the kindest, most authentic and professional furniture salesman we ever had in our 68 years. He is an asset to your company and the type of mature and knowledgeable representation seniors like us are looking for when upgrading our homes. Next time we need furniture we’ll be looking for Jared!

We saw the couch right at the entrance and we loved it right away. The team was helpful to build the exact set we wanted.

Updating my review. We ordered a dresser on Saturday in store and right after we slide the card we realize its too small for our space. The sales lady said she canceled it and not to worry... fast forward to Monday. The dresser shows up via fed ex. We have called the store multiple times and they are making this return impossible. They give the run around. Yesterday I was to send an email with photos or unopened box which I did and still nothing has happened.. I want my money back and this dresser box out of my garage !

Good price, great service, excellent recliner. We’ll be back!

The girl was very nice and not pushing us to make up our minds. Would come back again only if she is there.

Pushy, people not great options or pricing higher than others

Dave was extremely professional and helpful with what we were looking for and we were very pleased and purchased exactly what I wanted. Will return when I need to to purchase more items for our home.

Kevin was absolutely amazing so very helpful. Moved furniture so I could see what it looked like. Prices higher than ads but I guess it's to be expected. No senior discount 😭 Again Kevin was the best.

Very helpful, gave us a great discount! The people were super friendly.

Our sales rep was awesome. And helped us choose the right living room set for our home.

After spending $10,000 at this Ashley home store, we tried to return end tables that looked differently than they did at the store. We did not want money back, we just wanted to exchange them for store credit for something that matched. We were told their Store policy is they do not allow any returns or exchanges. A week later, we went to American furniture warehouse on Waddell in Surprise Az and purchased several items. We needed to return one and we’re given 100% refund without questioning anything. I guess the lesson is I’ll never shop at Ashley again due to their terrible policies compared to other stores in the area

View all Mega Furniture Arrowhead 4.6 (1.2K) Furniture store in Glendale, ArizonaOpen Overview Products Reviews Photos By owner About Google review summary Reviews All sales125 bedroom set29 job26 financing15 +6 Sort by Most relevant Newest Highest Lowest Kattie Raduenz Scam !! I have spent THOUSANDS of dollars over the years in store at this location. My most recent purchase was a couch and the sales person upsold me on the 5 year … More Neomia Cuellar Local Guide·63 reviews·44 photos 2 months ago The store on 79th Ave and bell road is HUGE! Barbara was an amazing associate whi got us our sectional, dining tables with chairs and 4 bar stools for a more affordable price than ANY furniture store in a 20 mile radius!!! I checked. Thanks! Rachael Gervasio 6 reviews a month ago Mega Furniture Arrowhead was great! Cliff was very helpful. We went to a few places looking for couches and were kinda disappointed by the variety and the price. Mega Furniture actually had a memorial sale going on and Cliff even helped get us an even better deal. We found the right couch right away Mega Furniture Arrowhead (Owner) 2 days ago So glad Cliff was able to help. We always appreciate our customers and strive to make your buying experience a pleasant one. Silvia Cortez 15 reviews·2 photos 4 months ago I purchased my dining table approx 2 yrs ago. Upon purchased i was i highly recommend to purchased a guaranteed and i did. Now that I need the guaranteed they gave me the run around without taking the time to look up at the … More Photo 1 in review by Silvia Cortez Kattie Raduenz just now New Scam !! I have spent THOUSANDS of dollars over the years in store at this location. My most recent purchase was a couch and the sales person upsold me on the 5 year warranty to get my couch professionally cleaned or fixed if damaged. Today, my dog had a freak accident and peed on my couch. I called to put on a claim to have someone come out and clean it professionally as we all know pet urine is something you just scrub by hand and allow time for it to settle and dry INTO the padding. Im paying for this warranty and was told that first they'd have to send out a cleaning kit for me to try and do myself and if all fails, THEN they'd send out a professionally to clean it. None of that was ever stated prior to purchasing!! So FRUSTRATING. What is the point of a warranty when we're all capable of cleaning things by hand ? I asked to escalate the call and that id like a cleaner sent out ASAP, as again, this is urine and not something id rather wait DAYS to be done. ON TOP OF THAT, each cushion has removal covers that can be washed.. so they say! But guess what? The padding inside the couch is either glued or sewn onto the actual cover that the cover cannot be taken off and cleaned as told and pictured. Just another way for them to make money. Ill be taken my business to American furniture for now on where I've always got honest and reliable care. You've officially lost a customer who has been nothing but loyal to you but cant recieve the same care in return. I'll be sharing this on public platforms to get the word out so others are protected in the future.

Sales people were very helpful and answered all my questions.

Excellent customer service. However I took away one star because the store didn't have what I was looking for. Although there was a large selection of beds, many with multiple options in finishes, there was a paucity of platform beds with headboards.

Derrick was very helpful in identifying the right bedroom set for my space and taste! He took time to explain differences between sets and didn’t put high pressure on which I truly appreciated.

Valeria was the associate that assisted us with some purchases. She is friendly, VERY HELPFUL, knowledgeable and made the process seamless. Ashely has amazing quality products and we are a return customer, with furniture 12 years old and holding strong. Thank you!!

I bought a split king mattress set, and the last salesman that helped me named Rolly Was very helpful and professional thank you

We didn't have a good experience with Ashley Furniture. We tried to buy a couch from them and had a delivery date set up. We received a text message the day before asking us to confirm that the delivery date and three hour time frame was good for us. We confirmed that it was and received another text message saying thank you. The next day, we waited the entire three hour window, with no delivery. We called to ask what was going on. We were told that we need to reschedule our delivery. We asked why, they didn't seem to know. We called the local store and they were able to determine that the couch had been discontinued. It was very frustrating to have waited for no reason, and that nothing was communicated to us prior. When they went to load a couch that didn't exist onto the delivery truck, we should have been notified at that time. I do not recommend them at all.

The lady who helped us was very knowledgeable. Her name was Lesley. She was very helpful. It was so nice to deal with someone who has good customer service skills. A rarity in today’s market.

Great service. Beautiful furniture. Derrick was a great sales rep

Calvin was amazing at the Glendale Store location helping us purchase all of our furniture. I would definitely recommend asking for him with any of your furniture needs as he is very knowledgeable about there products.

Everyone is more than anxious to help us find exactly what we need and want. We were made to feel important and respected. The selections were plentiful and fit everyone's need.

Ordering was fast n easy awesome sales guy helped me order ,hope when furniture gets here I'll be even happier

Received respect and space to search out my choices without pressure to Purchase anything.

Kevin was very helpful

Went to Ashley to buy a new sectional and bedroom furniture for our soon to be built house in Goodyear, AZ. Worked with Devinder and the manager Ani. They both were very helpful on showing options, explaining the fabrics, delivery, and the extended warranty if we were interested in that. The price for the quality is fair. They did work with us on price since we were spending a good amount of money. Its not cheap furniture but it IS well made and it is very comfortable to sit or lay on the sectional for sure. They are also holding the furniture for about 3 months while our house is being built. That is a huge stress relief as we now are done shopping for two major parts of furniture and we dont have to worry as it will be delivered and set up for us later when our house is built.

Lesley was incredibly kind and offered just the right amount of help.

Mary was very nice and explained options with the furniture we purchased.

Great service from the moment we entered. This was the seventh furniture store my husband and I went to looking for a dining set. We have differing tastes and finding one we both enjoyed was becoming an impossible task. Mary showed us a table that was traditional yet comfortable and versatile enough for holiday gatherings. We were very happy with the experience and the product selection. We got home and opened the chairs and 5 were perfect, 1 had scrapes and scratches. Tried calling the store to speak with my rep, no one answered and then it switched to the customer service rep. The manager reached out and helped us exchange the chairs for new ones. They took ownership of the issue and offered a timely solution. I would recommend this store and the team.

We came into the store to browse for items for our new home. Mary was very welcoming, attentive and patient with asking us about our preferences even as when we were still trying to figure it out. After 2-3 visits we were able to narrow down our items for our living room, bedroom and guest rooms. She was so pleasant to work with and you can really tell how accommodating, passionate, and knowledgeable she was which made us even more confident in our purchase!

Great value for quality and price. Delivery was as promised and professionally done

Our first visit left a great impression, great sales person, came back yesterday to make small purchase and service person was less than enthusiastic and that is being kind. I’m sure the sale was small and took her out of rotation, but you never know who might come back for a bigger purchase.

Sales women was very pleasant and knowledgeable. Friendly, patient and eager work the numbers. Good experience 😊

We had a great experience. We came in and spoke to Kevin on what we wanted and it was smooth sailing from then on. The transaction was easy and pleasant. Kevin made all the difference. Thank you. Now we lol forward to our delivery.

I really appreciate your service and the person who helped me has got a good customer service and much experience

Mary was phenomenal!!! Me and my husband were in there trying to find a couch for our home and she helped us find our dream couch! I will recommend Mary to anyone (:

I stopped in on Memorial Day as I figured I could find a good sale. I did find a couple of pieces that I was considering until the salesperson started the "if you want it, you better get it today" antics. I left and purchased from another furniture store.

I felt very comfortable. No pressure and more than willing and able to help me find what I was looking for. I happened to need quite a few things. Kevin was patient and helpful with ideas.. we had a great conversation during this whole time , which i appreciated very much since I was new to the city. The manager was also very attentive and helpful for me. She and Kevin worked well together. An impressive team. I was very fortunate to have these two helping me. Some things I had forgotten but Kevin suggested the items know I would need them. Very intuitive. He was right !! My experience was exemplary and I have already told people about it and have suggested they go to your Ashley's store to get the best service ever. Thankyou soo much guys !! You were the best . 👌👏🙏💯 SFC Robert Espinoza US Army Special Forces ( retired).

Jared was great

The service was fast and friendly.

What a pleasant experience - from the assortment to the sales associate to the delivery! They had a bunch of nice options, in a multitude of price points. The salesman, Jared, was awesome and not pushy in the least. He knew the showroom well and had suggestions if we were stuck. The delivery was super fast (2 days out) and the 2 delivery drivers were very friendly and efficient. Didn't mark up the walls and walked us through a few questions we had. Overall, very satisfied with the whole enchilada. Thanks!!

Mary was great and knowledgeable

From the moment we walked in Valeria was very friendly and helpful. We found what we wanted and went through different options Valeria definitely made picking out our couches way easier.

I want to express my gratitude to Mary our sales agent who worked with us to get our patio furniture and new mattress. She was so patient with us and knowledgeable, which we found very helpful in making an informed purchase. Thank you Mary for taking the time with us. You were very pleasant to work with.

Our entire experience was excellent. Derrick and his supervisor were informative and helpful. We will return for other purchases. We did not feel pressured in any way

Price on tax was higher than it was supposed to be. They quoted me a lower price and gave it to me. Very good service.

I was ordering bedroom furniture for my Aunt who lives in Suprise AZ, from Florida over the phone and I was working with Sammy who was absolutely incredibly helpful and understanding of my situation and needs for my Aunt. I ended up ordering the entire bedroom set for her new apartment ( downsizing) from her home of 25 years. Sammy was patient and had several suggestions for a mattress set that he thought would work best for my 90 year old Aunt. The pricing was good and he was able to make several adjustments in my favor and even included free delivery and set up. I wanted the process to be as simple as possible and Sammy wholeheartedly accomplished that! Great selection and fantastic customer service and support from the manager to the sales team. Very pleased with my experience at Ashley and with Sammy!

I went into Ashley furniture on Bell Rd in Glendale to purchase a loveseat sleeper. I walked around a bit until I saw someone who I asked to help us. She pointed us in the direction of the sleepers and followed us over. I asked specifically for a full size sleeper bed sofa. She pointed to a row and said all we have are queens. I began to look closer and one looked smaller. I then read that tag and it said full size. I said this one is a full and she said no it's a queen. I said it's smaller and the tag says full. She looked at the tag and said oh...I guess it is. She said this was offered in 3 colors. Gray tan and blue. I went online and looked at their site and asked for thr pewter color which is the one they list which is gray. She said we don't have pewter only gray. I said well that's the actual name per your website. She checked and said it was available at the price on the tag of $1050. I asked if she matched prices on the exact same item as per the advertisement on their website. She said yes. I then pulled up an ad from another chain competitors website showing the same exact item was $549. This retailer was called Nicks Furniture. She said they can't match the price. I asked for a manager and they came over. I showed them the advertisement on the internet google search and on Nicks website. She said the best she could do was $750. I then went to Nicks furniture who ordered the item new from Ashley at the $549 advertised price. Moral of the story. Go look at the items you want that are Ashely Brand, sit on them, try them out then go to Nicks Furniture and Order at half price. They have them either in stock or 2 to 3 business days to get. They also offer delivery.

Amy was extremely helpful and helped us pick the perfect couch and dining set! Highly recommend!

Amy, was very helpful

Sandra is a wonderful salesperson. She help guide me to a couch and dining room table. Very professional, knowledgeable, and pleasant. I wouldn't hesitate to return if a future need arises. Thank you!

Knowledgeable team. Great customer service. Timely delivery.

Unfortunately I have to reduce my rating to one star. Ashley has really dropped the ball and left me extremely disappointed. I ordered a California King mattress, and the mattress that they delivered was undersized - four inches short! That means the length is no longer than the king sized mattress I have been sleeping on for years, and it's four inches narrower. As a tall person, I was really looking forward to not sleeping with my feet hanging off the end of the bed. After promising me a replacement, they have gone back on their word and are now refusing to take it back or replace it with a properly sized mattress. I urge you to shop ANYWHERE else. They only care about your money and as soon as they have it they will tell you to kick rocks.

Aimee was wonderful in helping to get everything set up for my order

Amy helped find the furniture I needed. Thank you

Amy helped me find the couch that worked perfect for my home. She gave good information and was patient while we made decisions.

Our experience with your store was both stress-free and fun for us mainly due to the professionalism and friendliness of Derek McNeil. Our sales representative. We found the items we wanted made a purchase and will surely visit your store again thank you very much Derek for a wonderful experience. This is from Dick and Marcia

Amy Holt provided us with the best friendly service, was very attentive and patient throughout our whole purchase. Very recommended.

Excellent service!!! Thank you Amy, patient and truly an expert guiding us to furnish our first home :)

Great and pleasant experience. Knowledgeable and no pressure to purchase. Easy conclusion of purchase. Very happy with our exoerienxe.

Ashley HomeStore - Glendale <3 Our salesman & his manager were awesome and I am very grateful for their patience in helping us make a well informed decision. My disability had me communicating with the staff & the rest of our family via cell phone. Instead of dragging this review out, I'll just say that it really doesn't matter which Ashley HomeStore we visit, we were always treated well by the helpful staff. Extra KUDOS for Ashley HomeStore - Glendale... They dealt with my dad's (Frankie) odd & inappropriate humor.

We needed a dining room set and saw some nice looking stuff online. Went to the store and they gave us a great price on the set we wanted. It's being delivered on Tuesday. Thank you Derrick and Ashley Furniture for helping us out. We're 😊

Calvin was very knowledgeable and was tremendously helpful

I had a very nice experience at Ashley with Calvin. He was very patient and kind to two old ladies. I appreciated his patience.

super helpful. very happy with everything that we got :D

The staff were professional and helpful, especially Mary.

Good service 👍👍

They were great, both Mary and Sammy were very knowledgeable about the mattress selection. They also arranged a speedy delivery along with removing our old bed sets, from start to finish They took care of everything.

The salesman would not leave me alone. Sat on every couch I sat on, followed me the entire time. He was nice enough but geez man. Give your customers some space and let them shop.

Amazing service extremely helpful Jared was stellar through the entire process. would highly recommend Jared to any buyers.

Pretty disappointed in my experience with Ashley Furniture so far. I purchased a mirror on 5/4/25 in store. The gentleman who assisted me with the sale said I could go to their warehouse and pick up the mirror, however the warehouse was closed on Sundays. No problem, we opted to have it shipped to our house as we were originally told it would be delivered by the LATEST the next weekend. I called again, Monday 5/12/25 as I didn’t receive my order the weekend of the 4th when it was originally supposed to be delivered. The lady I spoke to on Monday 5/12/25 also told me I could go pick up the mirror at the warehouse, or I could wait for FedEx to pick up the item from the warehouse and still be delivered to my door. No problem, I assumed FedEx was backed up with orders, etc. Still have not received my mirror as of 5/17/25, So I decide to call again to see if there was any tracking on their end. The woman I just spoke to now said there is NO mirrors in the warehouse and wouldn’t be any until June 4th and still would not have my order until possibly the week after. Pretty frustrating as I’ve been told 2x now that there ARE or have been mirrors in the warehouse, and to “give it a week” and it would be delivered. So, thankfully I called today and asked on an update about the mirror and I was told previously it would be delivered the same weekend, then the story changed to the next weekend, and now the story is June 4th. I wish I had a better experience at Ashley as we are loyal to American Furniture and decided to give Ashley Furniture a try. Slowly starting to regret my decision and hoping my mirror arrives before the arrival of my baby due for her nursery. Wish I would have gotten a direct answer the first or even second time I called so that I could make other arrangements, or even just be aware of what was going on with my order. Not sure if it’s a company communication issue, or what. Hopefully my review will change with the quality of the mirror, we will see.

Sandra deserves such praise. I have never known or encountered a salesperson who was as personable, helpful, and great to interact with. She's an incredibly impressive young woman and you guys should do everything in your power to keep her because if she is who your customers think of when they think of Ashley furniture then you're doing good. I could have bought my furniture somewhere else but I committed to purchasing a living room couch, chairs, cabinet, and painting because I enjoyed the experience with Sandra at your Glendale location.

Amazing service! Lesley was the perfect person to help us. She wasn’t breathing down our necks while we were looking around which made it more relaxing to shop. If we had any questions she was there to answer them all and gave us great advice. She was also super sweet! I forgot the managers name but he has amazing customer service as well! The whole process was very quick. Will come back for the service alone!

Service was very good. RJ let us know where the furniture was that we were interested in. Once we had some ideas, he led us through the process of finding the furniture that would work for us. He was very helpful but not pushy, which we appreciated.

Store associate was great to work with. The delivery was on time and seamless - very good delivery experience.

The furniture is not bad, it has a good style and is fairly priced but beware of the shysters on the sale room floor.

Amy did a great job. She was friendly, professional and very helpful.

Valerie was very helpful and a pleasure to work with. She helped me to find the perfect chest of drawers.

Excellent customer service, Ani The manager was very friendly and very courteous and my salesman. Michael was excellent.

Derek was awesome!

The day I shopped at Ashley the customer service representative went above & beyond to help me find a bed that I could sit on because many are just too high. He even showed us how you can lower the legs& he did for me& it was so nice.

Site is trash on Android.

Alex was an amazing salesman who knows his product. He helped us find our living room and dining room set in no time flat. I was very happy with my selections and am excited for my upcoming delivery.

We had a very good experience with Amy at the Arrowhead store. Very professional, friendly and helpful.

Don't buy anything from Ashley furniture. They will not honor your warranty that you pay for even if you have your receipt. My elderly mom bought a leather sofa and loveseat with dual power recliners and she paid for the 5 year warranty and at 4 years the motor went out so she went to the Avondale location and they said they have no record of her warranty so she showed them the receipts and they said there's nothing they can do. She kept going back and they would not do anything for her. She even called Ashley corporate and they also would do nothing. Basically they steal your hard earned money for an additional warranty and if anything breaks or is not right they will refuse to honor the warranty. I will never buy anything from this company and I will tell anyone around not to do business with them.

Looking specifically for a recliner. I'm a tall, big guy. Didn't have what I wanted. The store was laid out very well. The person whom showed me around was extremely nice and knowledgeable.

Sammy Kawry read me correctly in my search for a sectional and streamlined the process. All our needs were met and we will be back for more.

Mary was so helpful!! Thank you!!

My husband and I had been shopping all day for two nightstands and a bench for the guest bedroom when we decided to buy an entire new bedroom set. Ashley Furniture was our last stop of the day. I was not expecting to buy anything. When we walked into the store Aria met us and pointed us in the direction of the bedroom furniture. We found a bedroom set that was real wood. We had come across several sets we liked throughout the day but the manufactured wood made the item look cheap. Aria let us shop with no pressure but around if we had any questions. She was also very helpful in giving her insight when trying to figure out what color. We are extremely pleased with our shopping trip to Ashley and give Aria a thumbs up!!

Besides being very friendly and inviting, Kevin was very knowledgeable and patient with us in choosing our mattress. He walked us through all the benefits and advantages of each firm mattress we looked at. Would definitely recommend this store, overall great shopping experience!

Our sales rep Aria was awesome. She handled it all remotely.

Thanks to our salesman Jared we had a pleasant shopping experience with the twins.

We got a clearance king sized bed frame at this location. I didn’t bother looking into detail all through your the bed because they are a name brand furniture not a good will. However we picked it up and the foot of the bed that holds the drawers had holes in the bottom of the wood but that wasn’t the big issue. The big issue was we didn’t get all the pieces to put the bed together. So my husband call the next day and they said we could come pick them. When he arrived they told him they wouldn’t give him the pieces. It was a beautiful bed frame but I’m very dissatisfied with how this matter was handled and we will not be returning. This was the worst experience I’ve ever had at Ashley’s. They wouldn’t even let us return it because it was a clearance item. Just a big waste of time and now I have a bed I cannot use so thank you.

Awesome customer service if you go in request Amy. We tried going into Avondale and it was a mess. Came here so much friendlier.

Amey was a great help in finding me my dream dining room set.

Good customer service to Calvin. The movers had a hard time bringing the couch up to the second floor but they did it. They are very experienced and talented 😄.

Amy was very helpful. Made the but by process easy.

Amy helped us a bunch order a bedroom set for our granddaughters room. Thank you so much Amy!

Amy was super helpful on helping us order a full bedroom set for our baby niece’s new room.

I’ve always pleased with the service and quality offers by Ashley’s. Their selection is great and delivery service is excellent.

I visited the store twice within 3 months. Each time I walked in I was never greeted. There were always at least three or four employees standing around. So when I did finally get the attention of someone I explained what I wanted and the price online. He said he had to talk with the manager. He came back and stated the manager wouldn’t honor the online price. The next time I went in I explained the exact same thing and this time the manager talked to me personally and said yes he would honor the price and didn’t know why when I visited prior the price wasn’t honored. The problem is the store charges so much more shipping from the warehouse versus shipping for free when ordering online. Ordering from the store the sofa was $300 more. Long story short, Ashley online has issues. I’ve been waiting for 2 months for someone to call about my credit card that I can use anywhere accept for ordering online from Ashley. Thats why I had to go into the store because I couldn’t place the order online.

Amy was great!

Amy was fabulous, very easy to work with

Amy was super helpful, highly recommend her if you’re in the market for new furniture or a mattress!

Service was amazing got there and immediately got greeted and help. My transaction was done fast and easy

RJ was very helpful and honest.

She was wonderful to me. She helped find the perfect chair & table for me. Thank you

Thank you Bradley for listening to me and helping me through the purchase process! You rock! You made the whole serching and purchasing process easy.

I give him five stars. He was very patient with us. and that meant a lot to us.

Amy was a Wonderful Help. I walked in unannounced, with a variety of specific needs and she put it all together and made it work. Fantastic.

Had a pleasant experience buying a couch from this location recently. No pushy salesman, nice selection and great prices! I will definitely be going back to furnish the rest of my home from here.

Jared rocks!!! My wife and I needed dining chairs with a specific height. Jared was patient and measured many, many chairs to find us exactly what we needed. He wasn't pushy and didn't want us to just settle til he found what we wanted. If you find yourself at the Bell Rd store, ask for Jared. You WILL NOT be disappointed. Scott and Terri P

From start to finish Alex had all the answers to our questions and was able to help find what we wanted.

Amy did a fabulous job and was very patient and helpful in finding us what we needed.

The gal that helped us Leslie Ramiriz went above and beyond to help us without being pushy. Thank you. Wish they would have had what we were in there looking for but we did end up finding a great deal on a comforter set

Product on a couch is despicable to the techs ability to give a resolution to the problem.

I worked with Derrick today and he was very helpful and got me a deal on the end table I wanted. He went out of his way when after I got home I changed my mind and wanted a different one! He worked through it with me and I got the one I wanted in the end.

We have made several visits to this store shopping for multiple pieces of furniture. Every visit has been pleasant with staff being helpful and informative. We would not hesitate to recommend this store to any friends or family to look for furniture.

I visited the store and purchased a wall clock. It arrived in good shape about 3 weeks later. I correctly installed a AA battery and it didn't work. You could the see the mechanism oscillating, but it was not moving the hands. I returned to the store with the clock, was directed to Customer Service. The CSR indicated I could not return the clock to the store and it may not be returnable at all. I asked for a clarification of her statement indicating that I cant return a non functional purchase, she confirmed it as correct. She then place a service request with their technician, and told me to expect a call within 3 days. No call came, I called the number and spoke to an remote individual who was essentially reading a script about contacting the shipping company to report a damage claim. I stopped her, and explained it was non functional, after 5 minutes on hold I was again told a technician would contact me, and to no surprise I was never contacted. After 2 weeks I ended up buying a replacement movement online and repaired the clock myself. Ashley is so quick to get your cash but really doesn't care if you need customer service. Last purchase for me.

Amy was a great at helping us select our new furniture. Highly recommend

Salesman was on point.

Sammy was incredible from beginning to end. He was very knowledgeable and explained the difference between each mattress. I never felt rushed and purchased the perfect mattress for my needs. Thank you Ashley for fostering the type of environment for employees like Sammy to provide excellent service! five stars ⭐️

Very good service.

Staff training needs to be improved. Even after confirming the product and price again and again, they only found out the error when they went to the warehouse to pick it up. They had to go back to the store to deal with it, and there was no apology.

Amy was very nice and helpful when we bought our new couch set!

Amy was great to work with.

To be forced to give a star in order to write a review is ridiculous. Ashley does not even deserve the 1 star rating due to the experiences I have been having with them since September 2024. We got a new table that was beautiful and just put on the floors (as we were told) and of course we got the warranty protection plan with it through Regarrd. Within a short time we started seeing peeling marks on the table (it’s wood and was supposed to have a protective layering on it to avoid these from happening, we recently found out it was torn off during delivery) we called it in to be repaired and first we were told that we didn’t buy the warranty plan and we had to argue with both Ashley and Regarrd even with proof on the receipt showing that we spent the additional $200 for the warranty, They finally said that they would send somebody out who never showed, We called them back and were told that we had to make a new case number for the claim to then be told that they don’t cover the area of Surprise, Arizona which was then later discovered not true. Being under the impression that they don’t cover Surprise, we called Ashley back Who then sent out a technician to come look at our table who seemed very knowledgeable and honest, He kept having to make phone calls to his boss to see what he can do once again we were told there was nothing that they could do it would have to go through regard under the warranty claim. Again, between having to call Ashley and regard and having to make several new case claims, We found out that the technician that came out from Ashley wrote down in the notes that somebody had spilt nail polish remover all over the table, which was never said nor true which then voided our warranty. Then another Ashley employee told us that they no longer even carry the table, which is why they were refusing to replace the table. After MONTHS of dealing with this, we have spoke to several managers, corporate office, and finally filed a case with the BBB. Finally, as an end result to that situation, we were able to get a store credit and then it turned out that they did have the base and table top so they were going to send somebody out to deliver a replacement as long as we retracted our BBB claim. Once we received the store credit of only $900 out of the $2000 that we spent on the table We were told we only had until December 2 of 2024 to use the credit and On December 24 of 2024 we will receive the table top and base. Never happened due to a “mix up in their system so it was rescheduled for another date”. On December 2 of 2024 we purchased a fireplace with a TV stand that was put on hold because we were in between moving and getting ready to have a new baby. It is now April 4, 2025, I have been trying since February to receive these items. We finally moved into our new home, getting settled so I called Ashley back to see if I could get the deliveries sooner and it was set to be delivered today, April 4th. Tuesday April 1st I confirmed the delivery for today April 4th with Ashley and they told me I would receive a call for time frame on Thursday April 3rd, and I have not received any calls. I’ve tried calling the store several times and no answer. Today alone I’ve call 15 times and no answers, I had to speak to a 3rd party customer service representative who told me I was not able to speak to a manager, they couldn’t transfer me to any corporate office or store managers, and he doesn’t know what exactly happened but “the delivery is not possible to happen today any longer.” He moved the delivery date to April 10th and suggested I continued calling the store. So I did several more times and NO ANSWER. I am beyond pissed off at this point I called my husband and he was able to get a hold of someone from the store FINALLY who then told my husband “there was a mix up in our system we will have to reschedule the delivery for the next available day which is April 10th. This is probably the worst experience I have ever encountered with ANY store and I will never recommend Ashley Furniture to anyone.

I had a terrible experience at their Glendale store. I found a nice 5 piece dining room set online. So I went to the store to pay cash and set a delivery date and setup. The young lady asked what day was convenient for delivery. She showed me 3 days that was available. Thursday, Friday and Saturday I chose Friday. Because I was off from work. I called Thursday to see what time the delivery was. I was informed that there wasn't a delivery for Friday but next Tuesday. I was upset and disappointed because I was having a little family gathering. I went to the Glendale location and explained everything. So I cancelled the order and ask for a refund. I paid with cash but could not get cash back. I have to wait a week for my refund. I was a first time and last time customer of Ashley's furniture. I would not suggest doing business with them if they can't honor correct delivery dates. Furthermore if you pay with cash that is how they should refund you.

Chair i selected was on sale. Made a good deal on warranty & delivery. Good selection made in the USA!

Amy was awesome! Helped me buy my new nightstands!

Amy was very helpful and pleasant. Thank you for all your help

Amy was very friendly and attentive without shadowing us while we looked around. Great experience!

Patient and friendly service! Thanks for your help Calvin!

Amy is such a treat! Funny and knowledgeable.

Worked with Amy today at Ashley Furniture, great service, great experience.

We called the local store several days in a row to place a $3000 order, but no one would pick up the phone. So we went elsewhere.

We purchased dinners ,we had to return them two times because the chairs and the table were rocking, very bad quality, and the sales people insisting on asking us the warranty that was worthless we call the warranty people they could not fix them.

Amy did a great job helping us find the right chairs.

Amy, Was fantastic. Pleasure and a pleasure to work with

Amy was an extreme pleasure to work with

I recommend Amy, she is so kind & helpful.

Amy was very patient and knowledgeable in regards to what we liked! Thanks Amy

Amy was so wonderful and extremely knowledgeable about all the pieces we were interested in plus more. We really appreciated her patience and not rushing us one bit.

The furniture was great and had items for any type of income however the salesman was OVERLY pushy to where we had to tell him to back off a few times while we were still shopping. Other than the issue with the salesman, I enjoyed the items we purchased and would go there again

Amy was fabulous! Patient and understanding while we made our choice and looked around!

We had a wonderful experience with Ashley Furniture GLENDALE AZ. From the moment we walked in, we were impressed by the professionalism and care shown by sales agent SAAD Kawry. The manager ANI went above and beyond, ensuring that all my questions were answered and that my needs were met with attention to detail. I truly appreciated ANI’s excellent follow-up skills, making sure everything went smoothly for us. The salesperson was genuine, providing honest advice and never pressuring us into making a decision. It’s rare to find such a combination of great customer service, care, and genuine people. I highly recommend this location to anyone looking for quality furniture and exceptional service. THANKS ANI and SAAD! Hope to see you again soon with a new purchase.

Friendly and professional.

Kevin was great, he was very helpful and patient. We did a lot a testing before we found the chair that fit our needs. They have a lot of great options.

Any was amazing, very helpful and friendly. She gave me a killer deal and was in and out in minutes.

Amy was so helpful. Didn’t overwhelm us and was quick to find the stools we wanted! Such an easy and friendly time! Thank you!

Had a great experience with Amy. She was a great help and got us taken care of quickly! Thank you Amy!

Amy was so helpful and patient, made our shopping easy!

Amy went above and beyond, excellent sales woman! 😁

Amy went above and beyond to help get the best prices for the furniture I had picked out already on their website. She was patient and very friendly.

Great price, salesperson was very helpful

Really like my new recliner. Bob was very helpful.

Kevin is great! Easy to work with and took us to exactly what we were looking for. Worked hard for us and got us a great deal.

Very friendly and helpful I think the lady that helped us was Amy and would buy again

Helpful professional salesman! Great quality and style table and chairs. Delivery was prompt and professional. Highly recommend Ashley!

Amy patiently helped us find everything we needed, and more. We won’t hesitate to return in the future.

Amy, was very friendly and courteous. We would do business with her anytime again.

Lesley provides excellent customer service!!!!

Amy was very helpful today Found exactly what we wanted and done deal

We had a good experience

Very professional but never felt rushed or hurried. Sammy gave us very good service but also left us alone to explore..very appreciated

Alex was great to work with. Let me do my thing and was readily available when I had any questions. Loving the new couch

Great friendly service not pesty - provided exactly what we needed.

Decided to stop in to look for some furniture and a dinette set. I was helped by Mr. Johnson and he did an awesome job making sure that I had options and found something that was suited for my needs. He was patient because I was shopping with a toddler.My items have not yet been delivered so my review at this time is simply for my sales experience, which was great.

Ami was great !! No pressure. Very helpful

Helped my gr-daughter pick out a new bedroom suite. Amy was very helpful in the selection

AMY IS GREAT! SHE MUST WIN!!

Very nice, quick and easy!!!

Amy is great ! Go see Amy !

Nice experience. Wasn’t pestered by staff while we were browsing but available for questions when needed.

We were looking for furniture for a few months and kept going back to the same store to see if we still liked our choices. Leslie was amazing and although commission based, was not too pushy. She took the time to really make the sale, even when we weren’t totally ready. When we finally made the decision, she remembered little details about us that made us feel like valued customers. The delivery staff were great. They came in to visualize where we wanted our furniture to go, even going back and forth to make sure they had all of the pieces. They were quick and efficient in their set up. When they left, there was no trash or any evidence that they were even there. Amazing experience and I definitely recommend.

Wonderful

Amy was super helpful. She fixed is up with everything we need for our new house. New dining room table and chairs, new bar stools and a fireplace tv stand. Will be back for our next furniture purchase. Go see Amy!!

Amy was very helpful showing all our furniture options. Very knowledgeable.

Amy Holt is an exceptional salesperson

This is the second time Amy has helped us to find exactly what we needed!

Ashley had the furniture we wanted. Working with Amy was great, she got us all set up for quick pickup. We will shop here first the next time we need furniture.

If You Want To Know! Sammy was Great, little STRUNG, Selling Everything. Had Issue that Recliner wouldn't Fit, No Return, Wow companies give Discount on Items, Never Sat, Brand New, so End this I'm Stuck!:Thanks ASHLEY!

Amy Holt helped us find the perfect rug!

Amy Holt is the best! Super friendly and helpful!!

Amy Holt was very helpful and made the entire experience very easy. Thank you

We received immediate help which led us to purchase a couch! Great service and care.

Professional and knowledgeable sales person and quick service

We were looking for family room furniture. Our sales person was Leslie. She was very helpfull for us to make a choice. We appreciated her cheerful demeanor.

I did the order online which I had spent over $1000. It had said online fast and free shipping. It said even on the website that I would get it in a couple days. I got a email that specifically stated that I would receive my product and I had called the customer service number they had told me it was never scheduled. I said, but the email is telling me that that is what I chose online and that is when it would be shipped. She had told me no when I received the confirmation For the new date. It was exactly written as my previous email so if anybody orders anything be sure to give it a couple weeks I am dissatisfied with the false advertising. I gave it two stars because the quality of the furniture is good, but I’m not happy with the customer service part.

Our sales person was very helpful.

Very helpful staff, good selection, and good prices

I was short on time but was still able to go in get a sofa and love seat. Finish all the paperwork receive great guest service in under an hour. For a mom on the go I would definitely go back.

Derrick spent a lot of time with us and helped us move the pieces around to see what would look best in our home. He was so friendly and professional. Ask for him when you go there to shop!

Incredible experience - Aria made it so easy and it was a pleasure to talk with her. She made the process of buying our dream couch and bedroom set fun and enjoyable. Thank you!

Kevin was great and was there whenever we had a question

Salesperson very helpful. I ordered slats for my king bed on Thursday and I was surprised they were delivered Saturday. I was also looking for upholstered occasional side chair in a colored, patterned fabric. None available. My taste in Decore must not be mainstream.

I had a great experience at the Ashley store near Arrowhead Alex help me find just what I was looking for. He explained how to pick up and all the warranty paperwork. He was very thorough. thank you, Alex

The purchase and delivery experiences were both great. Thank you.

I had a great experience helpful sales personnel.

Amy holt was very helpful friendly & efficient. It was no pressure pleasure

Great service friendly helpful sales staff. Great prices

Great experience. Very pricey.

Real fast and easy, the guys were very respectful

On 1/19/2025 my mom purchased furniture for her new independent living apartment. We flew in from SD to help her move. We have been doing business with Ashley Furniture for over 30 years and LOVE Linda at the Aberdeen, SD store. My mom immediately went downhill and had to be put on Hospice and moved to Assisted Living 30 miles away ASAP. She had never used any of the wood items purchased: desk, nightstands, little table, etc. I went to the store and asked them to return the furniture a few days after the purchase, explaining the circumstances. I know the refund policy but this was a very unusual situation. Ashley did nothing-they would not take anything back. We had to hire someone to move all her furniture back into her garage where she used to live, paying over 2,500 dollars for furniture that my mom and family cannot use. We will never do business with a company with zero compassion.

We walked in with very specific requests in a sectional. A 'wish list' of 7 things. Sammy greeted us upon entry (in a truly welcoming way, not aggressive at all). I rattled off that list and he smiled, said follow me, and EVERY one of those 7 things were met! Sammy was engaged, professional, helpful, knowledgeable, experienced, and made us feel comfortable. Mostly he made us feel like we made the best selection, and we drove home beyond satisfied with our purchase. Can't wait for delivery! Thank you Sammy!!!!

Amy was a great help!

Amy was great! Thanks for the help!

I purchased four items for a bedrooms set (two nightstands, one dresser and one chest) as well as a new sectional. My salesman Rollie was informative, patient and not pushy. The items will be delivered next week and I’m anxious to have them! I do wish I would have known that Ashley Furniture supported Trumps campaign had I known, I would have never purchased the pieces.

My sales guy Derrick was super nice and helpful! I will be back and ask for him personally. As always great selection @ Ashley. I looked online and several stores and ended up buying at Ashley. I'll add a photo when I receive the Lamps.

Mary was great and very helpful. Store was nice and clean.

Nice sales people. Arie in the Glendstore was very helpful. The delivery team was courteous, clean and fast.

It was a good experience and learned more about sleeping on beds that day. Also enjoyed the salesman Derrick.

Sale agent was the best! She listened intently to my wishes. All the staff in the store were all so nice! The delivery guys were polite and really nice. They also took great care with my furniture.

I shopped at the Ashley store in Glendale, Arizona on several occasions in January and February 2025. I was assisted by Calvin who was very helpful and extremely knowledgeable. With his help I purchased several items to furnish my home. I was happy with Calvin and the product lines I found at the store. It was a stressless furniture shopping experience.

Friendly staff, delivered on time and done so professionally, quality products?

Salesman, K C., was professional, friendly, and helpful. We bought a live edge dining table and chairs and a dresser. The delivery was on-time and the delivery team took care not to damage the furniture or the house while bringing them inside. I was suitably impressed by the service at Ashley Furniture

That was our first time using Ashley furniture! Our experience was good. We are very satisfied our side table! It is made well, and packed well also!

Very clean place and salesman was very helpful. Salesman even went to the mana Ger to get me 15% off and 50.00 off delivery. They are not pushy either. Seems like a great team and salesman has been there a long time.

One item I was told was in stock at the warehouse in fact it was back ordered. The robo phone options was almost incomprehensible. When I finally got to speak to a representative, I couldn’t understand a word she said.

AMY HOLT WAS AMAZING SHE HELPED US WITH FINDING A BEDROOM SET

Amy Holt was very friendly and helpful while we were shopping for our new couch!

Had what I wanted. Knowledgeable with no oressure.

Kevin was awesome! His customer service was impeccable today. Not pushy, making sure we got what we needed. Best experience at Ashley's we have ever had. Somebody please give this man a promotion. Thank you Kevin!

Derrick was great, he showed us all the options and listened to our needs.

Furniture is horrible quality!

Great service and wonderful product

Amy is absolutely amazing! Very knowledgeable. Very kind!!!

Great customer service!!

Our sales rep, Rolly was absolutely wonderful! He listened to what we were looking for and helped us find what we needed.

Amy was very helpful. Helped me find the perfect bed set.

Amy is amazing extremely helpful and knowledgeable

Amy Holt was very helpful and I am glad she helped us with all our questions! In addition — I received the couch (item 2200415) PWR REC Sofa with ADJ Headrest today 1/21/25 but when I went in-store I was under the impression I was buying the couch with outlets mounted in the center console of the couch. I work from home and those outlets were very needed. I instead received the couch that does not have the center console outlets. I called Ashley store and spoke to a representative and I was supposed to be receiving a call back but I have not been contacted. I don’t want to wait long for a replacement or refund. I hope a simple middle counsel replacement is an available option for me. I would appreciate a feedback, thank you.

Shaun was very informative, kind and professional.

If I could, it would be a MINUS 5 Ordered a mattress and box spring at the Glendale location Wrong item numbers were on my receipt went back to the store spoke with a manager he said system wasn’t updated?? Than I received TWO text asking me to give them a REVIEW for items I hadn’t received yet Received WRONG mattress and damaged box spring also wrong item The store will not pick up the phone Not a good experience at this location

Exceptional service. No pressure. Very kind and thoughtful. Alex Rodriguez was the best. Great personality.

Very exceptional salesman, knowledgeable, and one out of his way to try to fit our needs

I was greeted at the door. I asked for Sammy, a sales associate I had dealt with before. Sammy was very knowledgeable about furniture. He patiently showed me 3 items and helped me measure. I was very happy with Sammy and the quality of the furniture I purchased. It was a pleasure cto shop at Ashley furniture store.

Wonderful service by Amy and Mary! Love our new table! Thanks ladies!!

Mary and Amy were so helpful! Great service and teamwork!!

Bought a love seat and couch combo along with a coffee table and 2 end tables plus a full sectional back in 2021. The couch has started to completely crumble where you sit and is sinking. Sounds like the couch was made out of plywood and was never going to hold up over time. I have a 5 yr warranty on everything and went to report a claim today but was told according to my agreement, I had to report the damage within 30 days to get full coverage. Ive never had a couch do this before and the only reason it would do so is how it was made. They now want to pay to have it repaired because I waited over 30 days to report it, despite the 5yr plan still in place. Do not buy furniture from Ashley. Obviously the quality is terrible and will not hold up over time.

Amy Holt rocks. She was pleasant, knows her products and very kind. I came back today to purchase as living room set.

Rolly was awesome and so much help.

Shawn meet us when we walked in then let us go on our way browsing. Stopped by a couple times to ask if we had any questions and left us to ourselves. When we were ready came over we did the deal and done. Talk about hassle free!

Nice lady Amy thanks !

Sandra was a great sales person. She was able to accommodate all our requests.

Loved the customer service….helpful but not pushy. Amy Holt took great care of us.

We were in the market for a love seat that reclined and were helped by a very wonderful sales person named Alex. He was very knowledgeable and considerate of our needs. I would recommend him to anyone very pleasant and wonderful experience.

Very professional, courteous got a good deal with warranty on my living room set.

Sandra was very helpful while shopping! Gave us the help we needed when we needed it but let my husband and I also just look around and talk with out feeling like someone was pressuring us to make a sale. We will be back to shop again and make another purchase from Sandra. I recommend asking for her as your sales associate. Love the couch and chair we picked out today!

Very knowledgeable young man

Great experience and found my dream bedroom set!

We had a great time with our salesmen. We found the perfect dinning set

Good quality furniture. Helpful sales staff in store.

Sammy was great to work with! Zero pressure and very professional! If you go to the Glendale store be sure to ask for him!

Everyone was friendly and knowledgeable. All questions were answered and delivery was on time.

I returned the product 3 weeks ago and still waiting for my refund.

The recliner was delivered as confirmed by two Professional furniture movers, installed, and checked out before they left for tgeir next delivery. I would recommend Ashley to anyone looking for quality furniture.

Amy was the best! Quick easy transaction!

Amy was very helpful while i was trying to find the perfect chair for my room!

Amy was wonderful! She was incredibly helpful in finding us the right chair!

Amy did a fabulous job helping us find what we needed and the price we wanted :)

There was no pressure sales. Let us walk the store and when we had questions Calvin was available to answer our questions. Everyone seemed to be friendly.

Walked in to Ashley’s furniture. My time is extremely valuable was approached by a sales associate named Amy. She made everything so pleasant and fast. I definitely will be coming back! Thank you, Amy!!

Very informative and very nice. Amy Holt was amazing

Alex was super helpful. We had a couch in mind and he found it in the store and facilitated the purchase.

Alex was very nice

Ashley was very prompt with delivery and communicated extremely well with follow up. We had to return an item that was delivered that we didn’t order and the delivery driver returned the same day to pick it up without any hassle. They are easy to commit with via telephone with very little wait.

We loved the coffee table! This matched our furniture & kitchen, so well. Thank you Ashley Furniture!

Had a wonderful, easy & efficient time at Ashley furniture in Glendale. Mary was nice and informative. Thank you Ashley furniture.

Manager is a jerk. Don’t sign anything at delivery unless you inspect and are satisfied