Ashley HomeStore Glendale, AZ

I have made several large purchases from this location and the extended warranty that the store sells is difficult to use and unhelpful. The extended warranty does not in fact cover the damage to my furniture. My sofa and love seat are 3 years old this month and the fabric is utterly destroyed. I am not usually one to leave a negative review, but this is unacceptable. The extended warranty called it normal wear and tear so it is not covered. The manufacturer will not cover it as it is 3 years old and ASHLEY's costumer service line told me there was nothing they would do to make it right. Over the years as a customer I have purchased 3 living room sets, dinning room furniture, a buffet table, 2 desks with matching chairs and filing cabinets. Countless accessories and side tables. I am very disappointed with the customer service that this company is willing to offer. I will be replacing my existing sofa and love seat from somewhere.

I have made several large purchases from this location and the extended warranty that the store sells is difficult to use and unhelpful. The extended warranty does not in fact cover the damage to my furniture. My sofa and love seat are 3 years old this month and the fabric is utterly destroyed. I am not usually one to leave a negative review, but this is unacceptable. The extended warranty called it normal wear and tear so it is not covered. The manufacturer will not cover it as it is 3 years old and ASHLEY's costumer service line told me there was nothing they would do to make it right. Over the years as a customer I have purchased 3 living room sets, dinning room furniture, a buffet table, 2 desks with matching chairs and filing cabinets. Countless accessories and side tables. I am very disappointed with the customer service that this company is willing to offer. I will be replacing my existing sofa and love seat from somewhere.

Bought sofa and love seat also bought 5 years extended warranty, now the sofa and love seat both recliners are not working and try to claim the warranty no one is responding properly. The warranty company is different called GBS, and they are very poor customer service and also no response for any of the claims. Now I need to throw these sofa and loveseat away and have to look new furniture.. but for sure won’t buy from ashely anymore. These extended warranty companies only get the premium from consumers but not fulfill what they promised..

I was so pleased with my experience at Ashley. I shopped for two days in a row with an excellent customer service sales person named Amy Holt. She was knowledgeable, professional, efficient, and most importantly, she was truly concerned that I found exactly what I wanted and needed. I will certainly shop at Ashley again, especially because of the excellent customer service I received from Amy.

We ordered a couch and loveseat to be delivered 8 days after purchase. When they showed up they only had the loveseat. Delivery guys said someone was supposed to call you and let you know. Ha. No one had ever called. We called and asked to speak to a manager and was put on hold for over an hour and no one ever came back on the line. We called again and left 3 messages for a manager to call us back and one never did. I finally got ahold of the salesman who sold us the couches and asked him for a refund on the delivery charge since we didn't get the piece on time. He said he had to talk to his manager and would call me back. He never did. They finally delivered the couch a week after we were supposed to get it. I am currently on hold for a manager and have been on hold for over 40 minutes. Ashley furniture is a joke. I will never shop here again. Worst customer service ever.

I was highly dissatisfied with Ashley Furniture. It all started 8 weeks ago. We went and picked out two identical dressers. They were delivered two weeks later, one in tact and the other broken. They said that we would get another one soon. Another two weeks passed and again a dresser came. It all seemed good, they had come in to drop it off and left in 5 minutes. We started to put clothes in it an suddenly the drawer falls out! We load the broken dresser in the car and take it back to Ashley, which by the way, is 40 minutes from our house. Ashley says they have to pick it up from our house if we want to return it. On our way home, we stop at Living Spaces. They had cookies, were welcoming and had a dresser that I really liked, so we bought it. We then go home. Two weeks later, the Living Spaces dresser comes, and there is nothing wrong with it, it was great! The next weekend ( today ) my dad went to get a refund. It was purchased with my mom’s card, so she needed to come too, even though they were both there when it was purchased. So my mom came and we got our refund. After that whole experience, we will not be going back to Ashley Home Store.

Expensive but nice stuff

They went the extra mile for me. They even rearranged furniture, moving pieces from the back to the front of the store just so I could make sure ithe pieces worked together Delivery was quick and respectfully done. No complaints.

Great service, bought a bedroom & living room set!!

I have furnished my entire home with Ashley Furniture. I did have some trouble with one of my sofas with some existing damage from the beginning but Ashley Furniture replaced it with a new one and handled the situation very well. I am very satisfied and I would recommend them again. Go see Darrin. He is excellent not pushy, knows his product, and is very good with people. Thanks Ashley Furniture!

Really nice and affordable furniture. Comfortable and good quality. Great salesperson in Amy.

Becky H. was so sweet and professional! She made the shopping experience simple and memorable for my wife and I!

(Translated by Google) Badly I bought more than 10,000 in furniture and a mattress broke and they were not responsible (Original) Malísimo compré más de 10, 000 en muebles y un colchón se rompió y no se hicieron responsables

I wasn't ready to buy today..but great sale going on this weekend! The real reason I am leaving this feedback though is because of the sales person who helped me. His name is MICHAEL TODD..He was friendly, but not pushy. Informative and helpful. If and when I go back to buy, I will definitely be working with him. Bell Rd store.

Recently, on 3 occasions, I purchased 6 dining room chairs, a tv stand that we purchased as a sideboard, and a display shelf. Here is why Ashley will lose to Furniture Warehouse: 1. Ashley requires that you schedule a pickup from the warehouse downtown on a different day. At AFW, you leave the store with your item right away, or come back later, or rent a truck for $20 for 90 minutes! 2. The Ashley warehouse refuses to secure your items after they load them into your vehicle. Ashley suggested that maybe the items wouldn't fall out of my pickup truck with the tailgate open to fit! They won't even give you twine. AFW does the best packing job possible. 3. Ashley makes you play games with the price. For example, the chairs we bought were about double the price on the website. But if you know to point at the website, then they "honor" the lesser price. AFW gives you one real price and the suggested price for comparison. 4. Problem with the furniture? You can't bring it back to the Ashley store. Ashley tries to schedule you for an in-house visit that will take 2-3 weeks. After pleading, they agreed that I could return the item to warehouse and exchange it. AFW allows you to bring it back to store for exchange. 5. AFW sells some Ashley Furniture items, so maybe Ashley could live on as a manufacturer and online seller. They are clearly not keeping up with the competition in the retail store.

Friendly guys.