Ashley HomeStore Glendale, AZ

These bumbling fools delivered me broken slats with my bed. Then delivered the wrong size as replacements and now I’m on week two without sleeping in my bed. Oh and my marching nightstands still are not here six weeks after ordering. NEVER shop here people.

Our experience was with Nathalia M at the Ashley HomeStore in Glendale, Arizona. She was knowledgeable, polite, and patient, and we appreciated her "above and beyond" customer service. We were impressed by her professionalism, and I highly recommend going to see Nathalia at the store at 69 Avenue and Bell regardless of what you need. She is an asset to the organization!

awful!!!!!!!! I ordered on November 25th.... was told the order would be here by jan 4th. NO ONE showed! no one called me to tell me they weren't coming either. After being extremely frustrated,they promised me that the delivery would be the 14th. This morning..... I get a text saying delivery is on the 15th now. called and they said... sorry it is what it is now. whatever. I hate ashley furniture. definitely wont come back

Everyone at this store is so helpful.

Worst store ever. I will not do business with again. Period. Cancelling my Ashley Card. You can keep the Bed I ordered that STILL hasn't got here. Thanks for absolutely nothing but wasting days of my time and Costing me money.

They have the worst costumer service and delivery, i order a bedroom with 2 twin beds they promise a delivery date 12/20/19 between 7am to 11am they did came in time right at 8 but they were missing the parts to put the beds together, I called costumer service and they told me they can deliver the rest on 1/6/2020 I really needed the beds for family to sleep in, I spent a lot of money for the beds and furniture and they cant help me, is already January 6th and they still never show up I called costumer service and they dont know, I was expecting the beds to have before Christmas because I had family over but they all can say is that theres nothing they can do about it, but this is unacceptable another day waiting and no beds yet, all they can say is theres nothing that they can do about, now I have to wait another maybe 2 or 3 weeks.

Have a fair return policy

Jennifer Fuller was very helpful in our first time buying experience

Sales staff was very friendly and really helpful.

Good customer service. Bill was very knowledgeable and patient.

Ordered a couch for a party for tomorrow. They confirmed delivery about 5 times via test and phone. It arrived and only one piece of the couch was on truck. I tried calling to store to cancel the order and forget about getting anyone to answer the phone. No one could have told me that only one piece was available? They guys said "They couldn't find it in the warehouse." I held for 15 minutes and counting then it rolled over to a number where "We can't help you, you have to talk to the store and the phones rolled to us." If this is the best they can do for customer service after the sale, I'm done. They did "rush" me another couch by the next Wednesday.

I just bought some really nice furniture from Byrd. She was friendly and knowledgeable.

Nice furniture helpful staff.

I have made several large purchases from this location and the extended warranty that the store sells is difficult to use and unhelpful. The extended warranty does not in fact cover the damage to my furniture. My sofa and love seat are 3 years old this month and the fabric is utterly destroyed. I am not usually one to leave a negative review, but this is unacceptable. The extended warranty called it normal wear and tear so it is not covered. The manufacturer will not cover it as it is 3 years old and ASHLEY's costumer service line told me there was nothing they would do to make it right. Over the years as a customer I have purchased 3 living room sets, dinning room furniture, a buffet table, 2 desks with matching chairs and filing cabinets. Countless accessories and side tables. I am very disappointed with the customer service that this company is willing to offer. I will be replacing my existing sofa and love seat from somewhere.

I have made several large purchases from this location and the extended warranty that the store sells is difficult to use and unhelpful. The extended warranty does not in fact cover the damage to my furniture. My sofa and love seat are 3 years old this month and the fabric is utterly destroyed. I am not usually one to leave a negative review, but this is unacceptable. The extended warranty called it normal wear and tear so it is not covered. The manufacturer will not cover it as it is 3 years old and ASHLEY's costumer service line told me there was nothing they would do to make it right. Over the years as a customer I have purchased 3 living room sets, dinning room furniture, a buffet table, 2 desks with matching chairs and filing cabinets. Countless accessories and side tables. I am very disappointed with the customer service that this company is willing to offer. I will be replacing my existing sofa and love seat from somewhere.

Bought sofa and love seat also bought 5 years extended warranty, now the sofa and love seat both recliners are not working and try to claim the warranty no one is responding properly. The warranty company is different called GBS, and they are very poor customer service and also no response for any of the claims. Now I need to throw these sofa and loveseat away and have to look new furniture.. but for sure won’t buy from ashely anymore. These extended warranty companies only get the premium from consumers but not fulfill what they promised..

I was so pleased with my experience at Ashley. I shopped for two days in a row with an excellent customer service sales person named Amy Holt. She was knowledgeable, professional, efficient, and most importantly, she was truly concerned that I found exactly what I wanted and needed. I will certainly shop at Ashley again, especially because of the excellent customer service I received from Amy.

We ordered a couch and loveseat to be delivered 8 days after purchase. When they showed up they only had the loveseat. Delivery guys said someone was supposed to call you and let you know. Ha. No one had ever called. We called and asked to speak to a manager and was put on hold for over an hour and no one ever came back on the line. We called again and left 3 messages for a manager to call us back and one never did. I finally got ahold of the salesman who sold us the couches and asked him for a refund on the delivery charge since we didn't get the piece on time. He said he had to talk to his manager and would call me back. He never did. They finally delivered the couch a week after we were supposed to get it. I am currently on hold for a manager and have been on hold for over 40 minutes. Ashley furniture is a joke. I will never shop here again. Worst customer service ever.

Expensive but nice stuff