Ashley HomeStore Glendale, AZ 85308

Purchased a Dining set for 1300. 40% off sale and ended up paying over 1900. 200 for delivery and 200 for protection plan. We were told 29.99 for the protection plan. No one will return our calls and no one will answer their phones. A week and a half trying to contact them. Poor customer service!!!

Didn't really have what I wanted. Everything is white, grey, black or brown You need color more modern furniture. I settled. My husband liked it 🤷🏼‍♀️

purchased an ottoman and kitchen table and chairs from this location several years ago. customer service at that time was pretty good. i went to the warehouse and picked up my order, assembled everything and was satisfied with it. its held up so far for almost 7 years. a recent experience at this store indicates that the owners and sales staff are no longer customer service oriented, just in it to make a sale. once they have your money there is no customer service. we got lucky in that although they had damaged furniture delivered to us that i was able to repair it. this experience will be our last with Ashley. we will not do business with Ashley in the future and they have lost a paying customer.

It was great I would recommend to everybody. Customer service was excellent

Great experience with Amy Holt, thank you.

Updating to reflect my experience a month after purchase to a Buyer Beware. I still do not have my bedroom set that was promised, instead I have a chest of drawers that the track is coming apart on that a tech was never sent to repair a month ago. A complete bed frame and a mirror which has no dresser to go with it. Today the delivery team showed up and all 3 of the items had to be refused due to damage to both night stands with the bottom of one of them not in the track in the drawer and the other a corner is crushed.There are 2 drawers on the dresser assembled so poorly that they would not open. I told the sales person Daniella to cancel the remainder of my order and the 5 year warranty as they can't seem to honor the manufacturers warranty or deliver the quality of goods that Ashley sadly is no longer known for. i have also reached out to the CC company to put an alert on the account, should they attempt to charge me on the cancelled order it will be immediately disputed. It's sad that Ashley is no longer a name you can trust for good quality home furnishings. Please see the photos attached..

We always seem to find what we are looking for at Ashley. Derrick McNeill has been our sales consultant on every occasion and has always come through and helped us find “what works”. The delivery process is painless as everything comes fully assembled and placed right where you want it. Would I recommend? Yes!

Very customer focused, efficient and an enjoyable experience

They delivered damaged furniture and won't replace the damaged items. Can't get a tech to contact me for the damages and needed repairs. Finally canceled the rest of my order for my back ordered items since the customer service is so horrible. Was a long time customer having spent thousands here, not anymore.

Horrible Experience With This Store. I spent $7,000 in furniture here, including the "alleged" furniture protection. First the delivery people dropped one of the boxes outside, then they nearly left without bringing everything inside. The item they dropped was cracked open on the side and once we opened the box every piece of wood was damaged. The store keeps giving me the run around on how they will correct the problem. Every person I have talked to tells me something different. Newest information is that we have to load it up and deliver back to the warehouse. We don't have the means to pick up which is why we got our furniture delivered in the first place. The people at the store could care less about how they have inconvenience our lives and ruined the entire experience with them. In addition to this our bed has damage in three places and we contacted the store and they said a tech would be contacting us to schedule a time to come and see the damage, and they never called. We were supposed to have two other items delivered at some point and they keep telling us different delivery dates. After this horrible experience we just canceled them, they will probably be damaged when they get to our home. The "customer service" person who helped us could care less, and the manager wouldn't even come over and speak to us, his name was David.

Beautiful but NOT QUALITY. They don’t fix even if you have guarantee

The manager at this location is such a rude person I forgot his name he is wearing a glasses and I don’t know if the store pick such a bad person for this position in purpose or not

We but a table Ashley furniture home... They dropped it off flawed and won't even answer our phone calls when we went into the store they blew us off. I'm so disappointed with the unprofessional way we've been treated and they expect us to pay for up tray table that is sub standard. I have left since may 15th twenny twenny may be 400 messages. Can someone call me back ever? 623.261.5683 or 480.206.8355. Do not use their inline service!!!!!! ask me, they will not call us back.😪😔

Very happy with our experience at ashley

We had the pleasure of working with Heather Joyce, and left her company very happy. We got the reclining couches we were looking for, in a color we wanted, at a price that we could handle and at a delivery time that wasn’t next month. She spent a lot of time putting together options for us, was very kind and we are extremely satisfied with her work.

I tried to buy a sofa I checked online I personally walked in store at Mayo road the lady up front was not helpful the sofa I wanted was bladen one on website is 299,99 at store was 799 when I told her why it’s like that she said it is what it is and she said if you order online they just put it at ur apt building they won’t take it up at ur apt unless you buy stuff from store !!! I came home and try to call this location and Tempe to find out if they have any delivery option to apt was 35 minute on phone no one picked the damn phone customer service is sucks at Ashley never mind I rather shopping somewhere else that they have more respect for their customer

Ashely furniture has horrible customer service, I have emailed many times, left many voicemails, and finally I decided to message them on fb. I have been trying to cancel an order and return a mattress for two weeks now and I get no response even though they say they’ll respond to my emails and return my calls in 24-72 hours. I do not recommend at all.