Ashley HomeStore Glendale, AZ 85308

Bad customer service i wait for like 2 hours to talk to at supervisor they never give me at call back. Rude Delivery staff... I would like to contact at supervisor asap

If you want to experience a real nightmare, buy a bed set at Ashley Furniture. They really know how to get the blood boiling people! Never EVER again! Our dresser arrived broken in six different places and I had to fight them for an exchange. Customer service is almost impossible to get ahold of so you might have to call random stores until someone answers. Today our bed (that we had to wait for a month to get) arrived at 9pm (two hours past the time frame we were told) and was also broken so Lord only knows when that replacement will arrive. Oh, and the delivery team ended up using the rest of MY boxing tape to wrap up the damaged items to send back. I DO NOT RECCOMEND ASHLEY FURNITURE!

Your customer service is horrible. I have called 10 times and am still waiting on a call back. The installers improperly installed my armless recliner in my couch and when it reclined it torn the couch. Called over two again to get it fixed and it has been crickets. I will never recommend you to friends and family again. It took 2 months just to get someone to answer to get a replacement armless recliner for my couch. Do not shop here save your money.

Teach your employees and your store manager how to speak to the customer. Teach customer service, which they don't know anything about it. Bad customer service.

After a HORRIBLE experience at the Avondale Ashley’s that literally left me in tears I went to the Ashley’s on Bell. They were incredible and the customer service was outstanding. They helped me reorder the living room set I had originally ordered for the same Labor Day price I had paid for. The Ashley’s in Avondale had canceled my order without my authorization! If your shopping for furniture I strongly recommend Ashley’s on Bell Road!!! They are the best

Very helpful sales rep, excellent customer service and prices.

Issac at the Ashley Store was totally awesome... I went in to pay for a dining table we had found the day before, and he was totally swamped... I figured I would get a hurried transaction, but he was very relaxed, and professional... He is the type of person I would LOVE to have working in MY business... Awesome person !!!

Five year warranty is a BIG SCAM!!! Customer Service and Managers show no care and do not help. Please take your business elsewhere, you’ll be much happier.. I purchased an extra 5 yr. warranty on my new sofa for any spills or soiled areas to be cleaned. I called Ashley on August 12 to have someone come out to clean my sofa from my cat soiling on my sofa. They gave me a company to call, called GBS Enterprises. At first they denied me services because I let them know that there was several soiled areas on my sofa that could only be smelled since the sofa is dark. The representative read me their guidelines and voided me services. After trying to talk to a manager which I would have to wait up to 72 hours for a call back. I called back again and spoke to another representative who allowed me services. So I finally got my appointment September 8 almost a month out. They had me scheduled from 11 to 3 time block. My guy contacted me the night before and told me he would be here 8 to 11 time block. Which differed from my original scheduled time.This morning when he arrived at 8 AM, I was his first customer for the day as he stated. I was expecting a professional cleaning from a truck. I was shocked when he walked through the door with a handheld Bissell cleaner that looked like it was about 10 years old with dirty water left in it from the Friday before a long Labor Day weekend. I told him I was not happy and did not want him to do the job and for him to reschedule for another day when they can have a truck come out to do a more professional cleaning. I even called Ashley‘s furniture manager on Bell Road where I bought my sofa from and explained this whole situation I have been going through and got absolutely nowhere with him other than hearing him chewing his gum with no concern in his voice on the other end. So now, a month later, I still have a soiled sofa with no appointment set up for a cleaning. I usually do not buy extended warranty’s but it sounded really good at the time so I went with it. I learned now I will never go with an extended warranty again. Plus I will never shop at the store again.

Very great experience and service

Heather was our associate sales person today and she was fantastic!! She went beyond our expectations. I wish Ashley store had more team work as Heather.

Visited this store for the last time today. I have been advised by my doctor to not wear a mask, it is bad for my health. I specifically look up policies at stores I plan to visit before going to make sure I’m following their “rules”. Ashley’s website states, “ Employees are required to wear face coverings. All customers are highly encouraged to wear a mask in our showrooms. In the event you visit our showroom without one, a complimentary disposable mask is available upon request Masks are required of all shoppers during the first hour of each day that our showrooms are open. This time is designated for the most vulnerable and those that prefer shopping when everyone is wearing a mask" Therefore, I went a few hours after they had opened. Upon entering the store, The lady at the front asked if we had masks, I said no we are medically exempt. She proceeded to tell me we were not allowed to shop in their store without one, so I told her I would be taking my business elsewhere. Angry that I just drove 30 minutes and they aren’t following their own policies I proceeded to tell her this, her response was an eye roll and an “uh huh okay, whatever you say”. I have a call into the manager and can’t wait to discuss this with them. But will be taking my business elsewhere.

They have horrible customer service!

Heather was very friendly, professional and helpful. Would give her more than 5 stars if we could! She made the whole shopping experience wonderful.I am wery hapy with my dining table and price and wil come again to that store .

Very pleasant experience, Mary our sales person was amazing and friendly. Highly recommend Ashley’s.

Good customer service Heather in sales was able to help and work with the prices there really appreciated will come back again for sure thanks...