Ashley HomeStore Glendale, AZ

We have been waiting for a promised return call from the Arrowhead store manager after much time on hold for 4 days. Still no call. This is just poor customer service no matter what the issue. You can be guaranteed this will be shared with every site I'm on!

I haven’t received my furniture in the days they told me. Customer service was horrible and mixed up my information. It took me going down there two days in a row to let them know I did not receive my furniture. Next time I will stick someone else!

Buyer beware: Worst delivery service ever! First delivery (Ashley fleet) delivered to the wrong address. Took hours to get that figured out. Next delivery the following day was almost delivered to the wrong address. Husband saw truck from back yard and realized they were going to the wrong address AGAIN. I got in my car drove around the block and corrected them as they after they had taken half the order off the truck. Once the chairs were delivered, they wanted out of there, and didn't even install properly. Husband and son had to finish the job (getting under the chairs to figure out the wiring). In addition neither delivery crew bothered to call me prior to delivery. To make matters worse, the chair has a piece that is broken, seriously! To get into customer service it takes hours to get past hold. They claim to have six sigma certification and the best delivery with their self owned fleet. I heard it hundreds of times on their phone recording. Hoping to get through some time today, or going to the store to raise hell. At the very least I want my $93 delivery fee reimbursed! This happened in May. I was promised by store manager I would get the $93 delivery fee reimbursed, and that never happened. And the funny thing is they did not go and pick up the incorrectly delivered furniture from neighbor for over a month. Obviously the store is poorly managed and customer service is not in the everyday practice. Stay away from Ashley Furniture.

Do not shop here you will not be able to return it there's no trial there's no nothing I bought it matches about 2 weeks ago that was supposed to be cool control it's the chime mattress it's not one of the worst mattresses ever is hard beyond belief and you literally sweat every night if you put on any types of covers most stores who sell you a mattress give you an in-home trial you know 90 days 120 days not then you get that matches and you don't like it you're stuck with it stay away!!! I paid $800 for matches that I can't even sleep in because it falsely advertised that it was cool control when it's actually not it hold all kinds of heat and initially when you sit on it it's kind of comfortable kind of stop when when you're actually laying on it and you start to try to get in your comfort zone it starts to feel like you're laying on a brick let you sink into you!

Good selection and prices.

Bought two recliners, two years ago. Head rest and arms are already split and pealing, junk!

Extremely disappointed with their delivery services. My order has been rescheduled Multiple times Because of their mistakes.

Amy Holt was by far the best sales person to work with. Not pushy, or awkward. Incredibly nice and will work well with you. And is like your own interior designer!

Great selection

This store was having a great sale at 50% off but upon entering it’s obvious the prices have been inflated to cover the margin off. The store itself is crowded, to crowded, and because of that gives the vibe of a swap meat. The sales men and women were not pushy but sure look sketchy at first. Overall, it’s worth a stop in but prices and quality aren’t as good as your major players like American Furniture or Living Spaces, in my opinion

Omar did a great job making sure all questions were answered, that we found a couch we wanted and had everything covered. Great experience!

The staff at the store on Bell Rd are dishonest and the store manager is even worse! We were charged over $1000 more than we should have been for an item by the sales associate Amy. When we realized it and went in requesting that they honor the correct price the store Manager Daniel literally admitted that they had marked the retail price up $1k over the retail price online for the same item because they can. He offered no resolution and was very rude.

It’s hard to reach customer service over phone. Very bad experience

We will Never go back to this store!!! Can’t stand how they follow you around. We purchase a sectional couch and what was delivered was bigger than shown and did not fit. Did not take delivery and driver was rude and stated the store would call in a couple of days, almost 2 weeks later they call. Now I’m fighting to get my deposit back as well as the payment for something I don’t have. I’ve been told their system is down since Thursday and won’t be back until Monday.