Ashley HomeStore Glendale, AZ 85308

Everything was fine except I did not notice until I got home that a mattress pad was added and the protection plan which I really did not want either of them. I already have a mattress pad. Got caught up in everything and sorry I did not notice at the time and was getting tired as had been there awhile. Thank you

I entered the store and was greeted by several sales individuals. Cathy asked if she could help me and I told her my purpose for coming. She directed me back to several pieces that would fit what I was looking for and continued to show me additional pieces as I added information and other details. She was an excellent help. I had to call back to ask her to measure a sectional for me, she returned my call with the information. I came in another day to finalize my choice. There was no pressure only information. My purchase and the process was easy and comfortable. I look forward to the delivery of my new sectional

Recently I wanted to purchase a side piece to a dining table…I called the salesperson who originally helped me, Heather Joyce of the Bell Ave Glendale store… she remembered me and actually went into the store to arrange my purchase. It was delivered to me the very next day. Can’t say enough about her professionalism and desire to be of service.

We were extremely satisfied with our sales agent Sonny, she was extremely knowledgable about the products and pricing. She has great customer service skills along with being very friendly and helpfull. Our experience at Ashely HomeStore could have not been better. Thanks again. Brad

I had a great shopping experience today at the Ashley Furniture Store on Bell Rd. I came in on crutches looking for a computer desk. Heather Joyce , (best sales person ever) retrieved a wheelchair and proceeded to transport me around the store and lead me to exactly what I was looking for. After the transaction was complete, she and another female co-worker carried the desk out and loaded it into my car. EXCELLENT customer service!

Our delivery was very good. The gentlemen who did the installations were very careful, and paid attention to the minor details. For instance, one of our guest bedroom nightstands was damaged in shipping. They noted it, and arranged for a replacement. Thank you, Ashley!

The 5 stars are for my sales person, Heather Joyce. She was a truly amazing person to work with and she made the experience wonderful. The store would be lucky to have 10 of her. Heck, they're lucky to have one of her. Their customer service is horrendous but she made up for the manager, Jarrett, who is too good to answer the phone and talk to a customer, and that is coming from a customer service representative, not just me. Anyway, store, manager, VP, all get 0 stars, but Heather saved the day and I hope they all know what they have in her. She is truly knowledgeable, and genuinely cares about your needs and budget. She helped pick the prettiest furniture based on a pic of my living room. She is so talented and enjoyable to work with. Get rid of "too good to talk to customers, Jarrett" and let Heather take over. She is amazing.

What a great experience we had purchasing our furniture from Ashley Home Store. in Glendale, AZ. We were greeted from the minute we walked into the store. We asked for the store manager because we bought furniture from another store and wanted to purchase more from the Glendale store. JJ, the store manger was so friendly and had one of his associates by the name of Sammy help us out. We let Sammy know what we were looking for and he was so patient in searching for the product. We were so pleased with our purchase and the professional service from Sammy and the store. I will be going back to this store on my next purchase.

Mitch did a wonderful job as our sales associate. He was helpful but not overbearing. Very precise and provided all of the information we needed for our purchase and delivery.

Jennifer Fuller was very knowledgeable and patient with us. Jennifer knows how to read the customer, she gave us space when we needed it and was there when we had questions. This is a valuable trait in good sales people. Thank you Jennifer for all your help!

Greg D. was very helpful and very friendly. He showcased a lot of items that helped me make an informed decision to buy from him and Ashley Furniture.

We spent a good prince on a chest and dresser and they arrived damaged and we had to return. If you're paying over $100 for delivery Ashley should check the furniture BEFORE it arrives at your house or refund delivery if items arrive damaged. We are currently waiting for new undamaged items to arrive and have nothing to store our clothes in.

'This store's' customer service is horrible. Worst I've experienced in a while.

Still waiting on my furniture.. paid for it Aug 20, 2021

I have had atrocious customer service from the Glendale Ashley Homestore location. Faced with discrimination on many levels, I have been trying to find resolve from an order made back in April. Jarret, the store manager has made this the most frustrating sales experience I have ever encountered. Their furniture is cheap and they quadruple their landed cost. They lack the customers always right mentality and are very ego, male driven and condescending. BBB I would give them Negative 5 ⭐️S

Was lied to about promotional rates. Ran my credit to get the promotional rates and did not receive them. I cannot get anyone from this location to call me back. When I call I get out on hold the often hung up on. I have left several messages for the manager Nick and he has failed to return any of them. I’ve called the corporate offices and they too are no help. I will reporting this company/location the BBB. Don’t shop here!

Poor customer service. Order was received damaged and it takes forever to contact the customer service. Not happy with the experience.

This is by far the worst furniture company. We order a couple of pieces of furniture and received them and there defects on them. Called Ashley Furniture and was told they would replace and fix the issues. Weeks go by and phone calls to find out what is going on, kept getting told that parts were ordered and I will receive them. Almost 1 year later, I finally get one set of the replacement items. Still missing the other set. When I called about it, I was told that since it is past the 1 year mark, they will not do anything about it and to contact the extended warranty company. Extended warranty company won’t correct issue because it was an issue from delivery. To this day, almost 2 years, we still don’t have the replacement parts. We are never going to one of these stores again and will never recommend anyone to one either. They will just sell the item and you will be in your own after if there are any issues. There other parts that are wrong with this item just too many pictures to post.

Customer service sucks. Trying to reach someone over and over had to go in store. Years ago bought something from them too but when I went to purchase again some years later had forgotten about their horrible customer service. Ugh!