Ashley HomeStore Glendale, AZ 85308

While furniture shopping at Ashley's this week management and customer service was not in alignment at all with my sales women professionalism and truly caring about my family's desires. When applying for financing it timed out so she turned and requested if customer service would please call the financing company. The customer service girl was on her phone on Tic Tock and responded so disrespectful "we can't call she has to reapply" I was so uncomfortable. Heather said to the customer service girl it timed out would you please call the financing company she said NO ! Heather smiled "come with me" she called the company and within moments we were APPROVED !!!!! I received more furniture the i had hoped for and was extremely happy with the price. 3rd party delivery with Aaron was ABSOLUTELY AMAZING ! If not for having the opportunity to work with Heather Merrick Joyce, I would have walked away with nothing since customer service had zero interest in aiding us with financing.

We went to Ashley furniture in Glendale 4 times looking at furniture. We spoke with Kumar each time and found him to be friendly and helpful, giving good suggestions without being pushy. We ended up buying a dining set and a king bed set at a reasonable price. We will be back in the near future for living room furniture! Ask for Kumar

Great selection. Our saleswoman was Awesome! Prices were reasonable, plus we got 50% off due to the best sale ever! I highly recommend this store!

Nice sales crew .

Edward was very helpful and made our purchase easy and quick. We give him an A+

We had a great experience working Heather Joyce. She was friendly, knowledgeable and patient. She went all out to help us choose the right furniture. They really have a great selection and the prices are good. We will definitely be back.

We had a great experience working with Heather Joyce.She really went all out to help us find the right furniture. They had so many great options .Heather was great she was very knowledgeable and she made it so fun and easy to find exactly what we needed.

Many nice furniture and very friendly staff.

Great price and much better quality for same pieces at other stores.

Heather was very knowledgeable, professional and helpful. She took extra time to put together a mattress set that met my needs at a price point I was comfortable with. She knew everything about every mattress in the store and that's why I made the trip to Ashley--for the knowledge and expertise I didn't have myself. Kevin facilitated our delivery in a very timely fashion and set everything up to a tee even hauling our old mattress away. Heather was upbeat, positive and made me feel like I was important to her personally. Heather and Kevin made an unstoppable team who made my entire Ashley experience seamless and pleasant.

The staff was very patient, friendly, knowledgeable and polite. It was a positive shopping experience even with have 3 small kids. We got exactly what we wanted. Tried several mattresses until we found the perfect one. They had furniture in stock and were able to set delivery up a few days out

Rebecca (Becky) was great to work with, enjoyed visiting the store a few times. She was always very helpful.

Upon entering my Mom n I were greeted immediately. Our salesman, Ronald, was so likeable n friendly. Very easy to talk to n very helpful. He definitely went above n beyond !!! He deserves 5 stars!! Thankyou Ronald for all your help

Nice furniture

If you decide to shop here go see Heather! She’s the only one who cares about any of the customers. The only one that will go out of her way to try and make things right… If you have to deal with Gaby in the back all I’m saying is DONT! She has a disgusting attitude, she avoids eye contact, disrespects her co-workers in front of customers and loves to shift and point blame like a child and can’t hold herself accountable for her mess up to avoid the confrontation from customers. Also don’t deal with Armando in the back either, and probably just got out of Highschool and knows nothing about proper customer service considering his ignorance and attitude. He loves to argue when he isn’t even making sense or in right. Down right horrible attitude for these two and I don’t know how they hold a job.

I bought a sofa from them and they came to delivery with a defective piece. I had already disposed of my old one and now I am left with no sofa. The most frustrating part was that the customer care lady was not even apologetic and was like yeah it happens and if you don't want it then you loose the delivery fee which is $200. She also said the next delivery will take it's own time. Pathetic customer care.

This is absolutely the worst experience I have had buying furniture. We paid for our furniture, they called and let us know it would be available for pick up on the 18th at the warehouse. I call in the morning to verify it’s there and they confirmed. So I rent a trailer and drive 3 hours into Phoenix to get it and they tell me it’s not there. They can’t figure out when it will be either. I call the glendale store and talk to the manager Nick, he apologizes and assures me that I will get it delivered. It never shows. This company is so unorganized and has zero concept of what is actually happening.

They advertise “price match” however they will not price match Pruitts furniture store right here in Phoenix. The same couch is $1200 less at Pruitts. I will never buy at Ashley again. Literally it is the EXACT SAME couch, both units say they are made by Ashley, same color same everything. It’s the exact same couch and the ottoman was $750 at Ashley’s furniture and at Pruitts the same ottoman is $299. Please learn from my experience and waste of money, make sure to check Pruitts for same couch at a fraction of the cost. It really pisses me off Ashley won’t do anything about the price.

Not a great experience. I asked if there was a delivery fee and the salesman says "We'll take care of it". When he wrote up the order it included a delivery fee!!! When I asked about it, the salesman said "Oh, I meant we will deliver it for you". If my spouse didn't want the sofa so bad, I would have walked out. I hate deceptive sales people! Also Ashley can't deliver the sofa for 24 days but they demand all of the money up front. Again, if it was just me, I would have walked out If you want to shop here, learn form my experience. I certainly won't buy anything from Ashley HomeStore ever again!

Beware of some shady mofo’s! Absolutely terrible experience and terrible customer service! Do not purchase from them, do not expect them to honor a contract, do not expect no interest for 6 years. They sit on a throne of LIES!