Ashley HomeStore Glendale, AZ

They went the extra mile for me. They rearranged furniture, moving pieces from the back to the front if the store. So I could make sure it worked together. Delivery was quick and respectfully done. No complaints.

I didn't pay over $1600 to have my matress rolled out like a Casper matress to wait half a day to have the matress "do its thing" before I can put any bedding on it or heaven for bid I would like to actually sleep on it tonight!! Jenn, my salesoerson never told me this how I would be receiving my expensive mattress!!! Not happy Ashley HomeStore Tempe!!!

I didn't pay over $1600 to have my matress rolled out like a Casper matress to wait half a day to have the matress "do its thing" before I can put any bedding on it or heaven for bid I would like to actually sleep on it tonight!! Jenn, my salesoerson never told me this how I would be receiving my expensive mattress!!! Not happy Ashley HomeStore Tempe!!!

Great deals , friendly staff.

Great deals , friendly staff.

We will take our business to American freight and Nicks.

We went in on Tuesday September 6 2108 and bought a Marsilona table, 8 chairs, and 5 bar chairs. We were scheduled for delivery that Saturday. Saturday came and we waited all day without a word from Ashley. We finally called to see what was going on and were told our table was backordered with no explanation as to why they didn’t let us know that. (We had given away our table Friday night in prep for the new table’s delivery) They also didn’t know when our table would be in but we were promised a call with an update soon. A week went by an not a word, so we called again. They told us later that month at the latest. Then we’d get calls to schedule a delivery then calls to let us know it was delayed again. Every time it was a week or two more. When asked for compensation after waiting over a month, they said they’d take off the delivery charge and give us a $100 gift card. I asked to just take the $100 off the order and they said no (probably because they knew at this point they lost my future business so the 100 gift card was basically pointless). More time passed, more calls back and forth with different info. FINALLY just before Thanksgiving, 2.5 months later we got our furniture. Fast forward maybe a week or two and we spilled a cup of water at dinner. Cleaned it up without thinking much of it. Woke up the next morning and our table had lifted! Apparently the table top is made of particle board and not sealed. It had progressed until the top is falling off now. We are diligent about cleaning up liquid but still it lifts. I didn’t say anything at first because other people had issues and were told tough crap. But eventually I decided to call and ask. They sent a tech out and told me he wouldn’t replace it but fix it so it looks better. He walked in and said immediately that there is nothing he could do and water damage isn’t covered by their limited warranty. Water damage is not spilling a cup of water at dinner! He told me that the table was u sealed and would continue to lift and once water gets in there it is impossible to get out. He told me I could try BLOW DRYING my table anytime any liquid, including condensation got on the table. (Because that’s normal 🙄) I asked him why they sold a table that was unsealed. He said most people buy that table for looks and if I wanted to keep it nice I needed to not use it or keep it covered (so much for looks) He told me he’d pass the info back to customer service and they’d get back to me in a few days—surprise surprise, no word! He said the salesman should have told me how to care for it and to use placemats (which still wouldn’t prevent this issue). I said he didn’t, and in fact was apparently fired shorty after selling to us which made it harder to figure out our shipping issue. He did tighten a few screws that were lose and fell out over the year. And his hands were tied so I don’t blame the tech. I 100% blame Ashley for selling crap furniture that is Unsealed! A dining room table that shouldn’t be used?? Or blow dried immediately after a spill? That’s crazy! We have now put glass on it to prevent further damage because exposed particle board for a table is gross. Several people I talked to made it sound like they may replace it, but I think they were appeasing me u t I could be passed off. This is clearly a manufacturing error and not a user error.

This was the worst experience my wife and I have ever had purchasing anything!!! The worst customer service ever!!! It took them two months for them to replace our bad love seat. Then they shipped 4 large boxes of mechanisms to our home without letting us know. When the tech came to our home to install, he informed us he did not have enough time to do the job and that those parts would not fix the problem. He did not take the four large boxes when he left. When they delivered the love seat two months later I showed them the four large boxes and told them to take them and they drove off without the boxes. I called Ashley's furniture three times asking them to come get these four boxes out of my garage before they came out. We would NEVER shop at Ashley's furniture ever again and promise to tell everyone we know about our experience. Sincerely Mike & Cheri P.S. The only reason they got one star, is because if you don't give them a star you can't post on their site.

Worst customer service ever!

Came in to check out some furniture we needed since they were having a big sale. Even though we told them we were just looking, one of their associates literally stalked us throughout the store. We even tried moving in weird patterns to lose her so that we could browse in peace, and she was always just a few feet behind us. It made the whole experience uncomfortable and we ended up buying elsewhere.

The second star is cuz they were nice most of the time but I was rushed toward the end n wasn't told that there is NO trial for mattress.or that u can't return unless defective.dont go here unless u want to get stuck with a bed u don't want.the chime beds suck

Very pleasant to work with. Byrd was very knowledgable and helpful. Not pushy. Bought bed, mattress and night stands. All reasonably priced. Very satisfied.

Great labor day prices.

Be very careful what you buy here. Once it is delivered to your house, you cannot change your mind (if it’s uncomfortable, if the color doesn’t work, if it doesn’t fit right), they will NOT take it back. Your satisfaction is not guaranteed. I would never shop here again

They aren't selling me a bed with 1,000 down