Ashley HomeStore Glendale, AZ 85308

Marcel was very helpful and made the experience run very smooth.

Mary was such a pleasure to deal with, and was so incredibly patient with me! I must have walked back and fourth among four different couches at least a dozen times! I would definitely recommend Ashley Furniture and Mary!

Excellent customer service. He answered all our questions and waited patiently until we had taken our final decision on buying the furnitures.

I had the worst experience in this store today. I went in to buy two recliners and as I'm sitting in one thinking about buying it I was rudely asked to move from a customer and the manager so they can have a private conversation. Granted the customer asked me to move but the manager went along. I will never go back to this or any other store they own.

Good evening, I am writing to complain about the delivery process in place with your company. The customer service with this issue is unacceptable at best. We purchased a couch on 08/24 and were very surprised to hear that we could not have any input on the day or time for delivery. We were forced to make a decision on the delivery date given to us and we were informed that we would have to pay a fee for changing the time. Given that we work for a living so that we can pay for the the couch we were so kind to purchase from you. It seems really wrong that when we are asked to confirm by text message IF this time would be acceptable we were again very frustrated to hear it didn't matter what we wanted. Twice we were told that we should have our neighbor come and wait for the furniture. Please ask ALL of your employees to stop this immediately. Most people don't even know their neighbors. This is a dismissive and very rude response to placing customers in a position of having to choose between a full day paid at work or not. The money spent on our purchase may not be a lot of money to you as a company but to someone who works hard for every penny it is amazing to me that at the least, we could not choose morning or afternoon delivery. We were not even asking for a specific day. We just wanted to be able to work around our schedule. The customer's schedule. The last time I checked this is how you stayed in business. Please let me know if you have any assistance that you can provide to this issue. We will bend over backwards to be sure this furniture is delivered but we will never buy from you again. Sincerely, George Molina Jenn Uranga

So very disgusted with this company. Bought a full size bed in March. Keeps breaking. Not enough support. They fixed 3 times. Ordered wrong parts. So tired of having yo spend hours on hold just to have the same thing happen over and over. Even repair men and delivery men said it would continue to happen. Still haven't done anything about it.

Sonny was a great sales rep. She helped me find a great deal on a mattress and bed set. the downfall was they wouldn't be able to ship it on time for me to enjoy it. I would defiantly go back just because of her.

If you are looking for good looking furniture that won’t last with a company that doesn’t stand behind their products please purchase at Ashley. I purchased a Leather Sofa, Loveseat, and 2 chairs from Ashley Furniture with the extended warranty. After about 2.5 years the Love seat and sofa started to crack and blister, this was when I noticed the “leather was not real”. I called up the warranty service and they sent out an agent to repair the issues. When the agent was at my house they informed me that the blistering and cracking isn’t covered and attempted to correct the issue. When he left the cracks looked good but a week later they were back with vengeance. Called Ashley back up and they wouldn’t help with anything.

Regina Hannon was very knowledgeable and showed us exactly what we wanted. She was pleasant and very helpful. Have already recommended store to friends. Sofa came fully protected - delivery was great.

Leanna at the store on Southern Rd. in Mesa was great! Very helpful and gave us time to make a great choice! Delivery was flawless, they even showed up early! Definitely will do business with you again!

Ot even worth reviewing!

the customer service was fine . the products i received was greatly disappointing . i had purchased 5 peaces of furniture. #1 a sectional that comes apart anytime you sit at the ends. a center console that has no padding almost the most uncomfortable part . and a what i can only guess is a burn on the back of a section . i had all recliners and was told would slide out as you lay back not true also . the back cover is not sone correctly and looks tacky . i told the drop off guys some of this they made a call to a boss and i was told they would be calling me well i hope they call soon . # 2 the chairs didn't have all the screws in the bottoms. the back rest webbing broke on a chair already VARY CHEAPLY MADE !! i have only had them 2 months they feel like they will be falling apart soon . i will be telling all my family and friend to not make the same mistake i did in purchasing for ashley furniture

Great store going to recommended to every one to checkout how good & friendly they treat you.good price on my furniture fast delivery &setup .

We've purchased 3 rooms of furniture over the past 2 years and have always had a great experience both in the showroom and smooth, timely deliveries! Ashley is our go to furniture store :)

I recently purchased bedroom set from the Glendale location. Shane was very helpful with the sale process. When the furniture was delivered, I later noticed damage to one night stand. I contacted the customer service, who wanted to send a technician April 8th. In the meantime, I contacted Shane to check on an additional piece that was not purchased in the original order. He offered me a great deal and went ahead and decided to buy it and pick it up myself at their warehouse. While picking up the product at the warehouse, Brandy was extremely helpful and offered to exchange the night stand instead of waiting for a technician. I came home with the additional piece of furniture and another undamaged night stand. Kuddos to Shane and Brandy.