Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Glendale, AZ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
I absolutely had a great experience. My sales rep RJ really took care of everything that I needed for my house. He was very kind and considerate and knowledgeable, and helped me so much. We had a fire last year in the house and lost everything so I was shopping to fill my house and made it so easy and not painful at all. Thank you, Ashley’s furniture for hi Wonderful people and having beautiful amazing furniture!
We really enjoyed the way your store was laid out and was able to connect with a new sales person; Shawn ! He was outstanding and we made a sale with him. It was our pleasure to deal with him. Obviously, he was new, but he was able to find out and answer all our questions. He’s a real keeper.
Had a good experience in the store, good selection of products. I paid for the delivery and set up, it was not included in pricing.
Found everything I was looking for and was out of there in no time. Very helpful people.
Thanks to Ashley all of my furniture arrived on time, had a few issues with one of the sofas, but Ashley sent there technician out and he was able to fix it perfectly. Best Regards.
Mary made our shopping experience easy and pleasant. She helped us determine what would work best in our living room.
Amy has been very helpful. When I move next week I will be definitely going into the store to see her and order more furniture
Always a pleasure to visit this location customer care is of the utmost and professionalism shows Once you enter and leave the establishment great job once again Glendale location
I needed To order over the phone - it was easy & fast! Great customer service by Ivan.
Very friendly. Purchase arrived on time.
In store employee was fine, unfortunately since that interaction we have had our delivery date changed three times and still do not have the product.
Very helpful sales person
Ivan was very respectful and gave great attention to what I was looking for in a bedroom set.
They have terrible communication skills. Can’t get ahold of anyone when you call the store. Something I look for in a compony is availability to asking questions. Customer service is horrible. I’m sure you guys can all relate to this. Hopefully they do something about it!!!!!
Salesman was great, very professional and not pushy. Didn't try to talk me in to something I didn't want. Item was delivered before the date given. Delivery guys were awesome also.
(Translated by Google) Excellent service (Original) Excelente servicio
The salesman was nice, helpful, and not aggressive. My experience was relatively painless. I would buy from them again.
The staff is friendly and helpful. However, my shipment has been delayed twice and I will finish my review once I receive what we ordered two months ago.
We had a wonderful salesmen ! He made r decision easy !
I purchased a recliner from Ashley and it wasn’t working for me. The recliner apparatus was hard to use due to my severe arthritis. Ashley refused to let me return it. I will never buy from Ashley again. I did intend to buy a replacement chair from Ashley but I won’t be buying from Ashley again. And I will never recommend Ashley to anyone.
The product was not as the furniture at the store. The service department said they were going to fix it. After many calls to the store and the service department that were not returned I finally went to the store and was told by the manager that they were not going to do anything since I did not complain at the time the furniture was delivered. The delivery driver told us we had 2 hours to inspect We contacted them within 2 hours and they acknowledged our issue. Just remember when you deal with ASHLEY buyer beware.
Amy provided the best customer service. She was very helpful and patient on my visit. I look forward to working with her on future visits to Ashley’s.
Ashley w bell road..I had a positive experience at the store, Mr Ivon the sales executive is very knowledgeable and friendly, Got my couch, dining and bedroom set all from store delivered promptly,but my Tv unit delivery from Ashley online ordered from store but Ups wrongly delivered to some other address, we contacted the store, the manager Mr Issac and Ms Ann from billing helped us by reordered mine without any hassle or extra cost. Overall I highly recommend the store.
The customer service when taking a look at their furniture was great. It took a month to get the entire bed set since there was 1 or 2 things that weren’t in stock. When they came to deliver and assemble they let me know that I have 72 hours to let them know of any damage. I called and let them know that there was damage where the hardware was screwed in in 2 different places. They sent a tech out and me thinking it was going to get replaced since the damaged was made during assembly. I was wrong. All they did was “fix it” I was assured that I wouldn’t be able to tell. That was incorrect as well. I called again to let them know and opened a case and was told they would be in contact with me within 48-72 hours. Almost a month later nothing. I called and explained everything multiples times after being ping ponged around. After being on the phone for a hour the representative on the phone was advised by her manager that they need a second opinion. I also let them know that the wireless charger keeps falling out of place on both the night stands. I understand there are protocols for dealing with things but I feel this is taking way too long.
Overpriced, not a very big selection. Plus didnt get half way through the store without 5 different sales people bothing me. Another company got my business.
Amy is very helpful, listens to your needs and is a joy to work with.
I got everything I got and Amy Hold she was really helpful and on top of everything i needed! Tha k you so much! We will come back soon.
Amy was great! She helped me find exactly what color ottoman I wanted even though it wasn’t on the floor :)
Sandra C. was magnificent, she was very knowledgeable, kind, informative, patient and answered all of our questions. Her customer service was impeccable. She made our shopping experience at Ashley a breeze.
Amy holt was great and listen to what we wanted and was so patient as I was so indecisive on what I wanted.
Amy was super helpful. Great experience, would shop here again.
Amy Holt was very helpful when buying our couch. Great service.
Amy was great, she paid attention to what we wanted, and provided excellent service
Amy was awesome!! She was very attentive but also gave us room to shop on our own. Thanks so much.
1st time buyer at Ashley, I was in the search for a dresser, Kevin was very helpful and professional.
Amy was very helpful and attentive.
Amy was amazing to work with. She guided us exactly to what we were looking for!!
Calvin was a great help today finding our recliner! Very helpful and answered all of our questions, never felt pressured, GREAT EXPERIENCE!
Great help from amy.
Danny gave us wonderful customer service and showed us exactly what we were looking for. He was knowledgeable and helpful for the concerns that we had.
Amy was very helpful and friendly!
Danny was amazing! Super fast and helpful
Mary cop was a great salesperson and very informative and helpful.. she knew exactly what we were lookin for..
Danny was super helpful ! Showed us exactly what we were looking for. Clear and friendly communication and was able to answer all our questions! Thank you
Amy was very friendly and patient with me. Went out of her way to help me. I only do business with Ashley
Amy was helpful and great to work with.
Great working with Amy Holt did 3 rooms of furniture for my new house and she had awesome suggestions
Mary was awesome!! Nobody better!! Great experience
Amy is as great
Amy was a great help! No hassle at all and took care of us. Fair prices and delivery!
Great experience with Amy Holt. Explained everything and very friendly. Will come back to see her again!
Amy holt sold me my furniture set today no pressure of any kind very helpful
Calvin was very helpful and friendly
Amy Holt, Sales Associate was absolutely amazing! She was with us from start to finish and helped us newbies to AZ furnish every room in are new home. Thank you Amy!
Worked with AMY today such an awesome person never had such a fast purchase in my life ❤️❤️
Amy was wonderful. Had us in and out in less then 30 mins😃 come out and see Amy next time your around Ashley’s ❤️
Amy was absolutely amazing! She worked hard to find what we needed and we came all the way from Chandler to make this purchase! She was worth coming back!
Amy was amazing and flexible with my schedule!!
Amy Holt, Great customer service. Very friendly sales associate. Thank you Amy
Best furniture and best furniture buying experience! Mary was amazing! She helped us everything we needed, had patience, didn’t push anything upon us, explained everything we were looking into with detail, explained all the benefits of every product and warranties. She literally got us everything we wanted for our home and got us the best deal possible on everything. Will definitely buy all my furniture at this store from now on. Isaac we great aswell helped us complete a few details needed to get everything we wanted. Highly recommended will go back guaranteed!
Amy was great 👍 helping alot
Danny was super helpful and attentive to our needs! Super nice guy! Knows what he’s talking about!
Derrick McNeill is fantastic and and helped us find exactly what we were looking for.
Mary was very helpful, knowledgable, straight to the point. Very transparent with us with a quick and smooth experience.. Thank you Mary!
Fun place to shop. Bought a sofa with recliners, lights, massager, heat and more.
It was a great and good quality here in Ashley furnitures, and also thanks to Amy Holt for helping us to find a perfect furniture for our new home.
I was really happy with my purchase here at Ashley home and Amy Holt is really incredible at helping us pick furnitures for our new home! I’ll gladly shop here again in the future.
Amy Holt was very helpful, professional, and patient.
Ashley Holt was very helpful and very responsive to all inquiries.
Amy Holt was great in helping me out for what I was looking for.
Danny was great, quick and easy experience. Thank you!
Amy is awesome. We are repeat customers and will be back again and again.
Mary did great! Thanks
Mary was amazing!!
Great experience was able to find many great options, Calvin helped us out to find the perfect dining table for our house!
Calvin, just wanted to say a big thank you for your amazing service today at Ashley Furniture at the Glendale . I truly appreciate you taking the time to show me some leather couches in the showroom. I was really impressed! If anyone is looking for top-notch furniture assistance, I'll definitely be recommending you go see Calvin Keep up the fantastic work!
I walked into the store and Mary welcomed me into the store with a bright smile. Totally impressed with her customer service especially after I told her I needed stuff delivered tomorrow and she said let’s find what we have in the warehouse and after an hour of shopping I’m getting most of what I came in for delivered tomorrow, amazing. Thanks Mary
Kevin Johnson was my sales person. He was excellent; polite, patient, and knowledgable. He was a good person to work with.
Excellent service! Thanks Amy
Amy Holt is a consummate professional. Helped my wife and I make the right decision on our furniture. Highly recommend her!
Amy was a great salesperson!! She was quick and efficient. Thanks for your help.
kevin was extremely helpful
Calvin was great to work with. Very helpful
If you need furniture please come see Amy.
Amy Holt was awesome. Found exactly what I needed.
Amy was very amazing, she took great care of us here at Ashley furniture the minute we walked in. Very happy with our furniture and the amazing service we received
Amy is very helpful. As a first time mover I needed help with affordable furniture and appliances and I got everything I needed and more from her. Truly appreciative for this experience and would come again if I need anything else in the future.
RJ was very helpful and knowledgeable about the process and information I needed
Calvin was great in assisting with my furniture selection. Answered questions I had and super positive.
Amy was amazing very helpful and process was quick!
Amy H was great
Amy was great today getting our couches!
Amy did great helping us find a sofa!
Danny helped our family choose the perfect dinning room for our new build. No pressure, welcoming, and helpful guy. Will be back for the rest of our furniture. Very professional.
Danny was super helpful and we found a bed frame that met our needs. We’ve been Ashley shoppers for years - always pleased with the experience.
A big thank you to Alex Rodriguez for helping me choose my new reclining loveseat. Alex is kind, patient, respectful, informative and a great asset to Ashley's sales staff. And I love my new loveseat!
Calvin helped me with bedroom sets and couch very professional thank u
Wonderful experience with Mrs Amy Holt.,
Amy was helpful
She knew where our product was and helps us really we thanks. Amy
Amy was amazing helping us order bedroom furniture! She's kind, respectful and explained everything clearly.
Amy was informative, pleasant, and patient. Always had a smile.
Very professional, very knowledgeable. Amy was great!
Eric is amazing. He answered all my questions and took the time to answer my phone call two days later. He was friendly and professional. Highly recommend.
Great buying experience, Danny A. was very helpful and courteous.
Amy was terrific to work with on finding the perfect dining set. TY Amy!
Amy helped us find the perfect chairs and table
Friendly, fast and knowledgeable service from Amy!
Great job, made it easy to purchase what we needed. CALVIN did a great job!!
Great staff and absolutely Beautiful Products and Prices 🙌🏾🙌🏾
No pressure sales, decent prices but lacking in selection or a way to search for what you want. Also furniture doesn't seem to have color options on what we are looking for.
Amy Holt was very helpful! We are excited about our new sofa!
Amy was great
Amy Holt. Very helpful. Packaged my deal and helped get my room done. Thanks for helping my wife.
Amy Holt was most gracious, informative and reflective of the Ashley message to customers.
Danny was no pressure friendly guy. I've been coming to Ashley's for over 20 years and never had a bad experience.
Amy Holt is great! She's gave me excellent customer service, she is very knowledgeable about everything I looked at and purchased.
Amy was very attentive with questions
Amy Holt was very helpful and we found the perfect rug for our home! Thanks Amy!
Danny was very patient with us and explained everything well.
Thank you Amy Holt for finding us the best quality in furniture.
Thank you Amy Holt for your great Service.
Amy is a good seller did an amazing job
Thank you Amy Holt for your great service.
I will never do business with this company again. No one wants to take responsibility for a problem and resolve it in the quickest, least expensive way possible. Previously I have recommended Ashley to friends, family and colleagues but now I will not only not recommend, I will let anyone and everyone know not to do business here. Absolutely pathetic customer service.
Amy was very helpful and spent a tremendous amount of time ensuring we were satisfied with our purchase.
Amy’s help was excellent!
08/20/2024. Called this location because this is the only Ashley store we have ever used and purchases from. I call to make a purchase over the phone and they kept answering the phone, putting it on instant hold and then after a minute of hold they hang up. I wanted to make a purchase over the phone. How easy is that. Easy money for a salesperson which all are commission based. I want it delivered to the house. Super simple. Could not get a hold of someone after 5+ calls. This location is very unprofessional. Go somewhere else or if you still want to shop Ashley (because I think they do have good furniture), go to a different Ashley store and you will be much happier. I have videos of every time they hang up. On multiple different numbers. In person experience isn’t much better anymore. Unfortunately they have gone way downhill here.
Amy is awesome!!
Very attentive
Danny, was amazing. Found me exactly what I was looking for.
Amy was very helpful, polite and professional. She answered all our questions and did not pressure us.
Amy was very helpful and explained warranty well.
What a great experience, Amy helped us so much in the couch finding process, a true pro, what a time.
Amy helped us find exactly what we were looking for and made getting a new couch so exciting !
Amy Holt is the best!! Makes it so fun, and so knowledgeable!!
Amy was great to work with. She made the whole experience easy from start to finish.
Kevin was absolutely the worst sales person. At first, everything was going well, we had bought a queen bedroom set, and an entire office set up. 2 large desks with hutches, and 2 bookshelves. Delivery date was set up, balance was paid in full. Then I get a call the day before delivery telling me that the bedroom set would be deliver the next morning within a scheduled window. The next morning I get a call from the warehouse tellimg me that not all of the queen bedroom set was available and they had to delay. I asked about the office furniture and they had told me that order had been cancelled due to discontinued items. I then called the store, and spoke with a woman who told me that yes in fact my office furniture had been discontinued and my order canceled. I asked if anyone was going to tell me, since I just received the news from the warehouse. She apologized and said she would have a manager valley me by end of day. No one called. Needless to say, the bedroom furniture showed up almost a month after the promised delivery date, I am still waiting to hear back from a Manger about what happened as to why I was sold office furniture that wasn't even available. Horrible experience!
Amy was very friendly and helpful..
Work with Amy she’s great!
Amy was great and fast with her service
Amy sales associate was great and very helpful!Thank you Amy!!
Danny we really appreciated your help today getting our new sectional. We’re very excited 😊
Amy was amazing extremely helpful and welcoming I was able to pick out a dining room set for my new house with ease thank you
Amy was very helpful and provided great service in our purchase of 2 chairs today.
Amy was extremely helpful helpful, patient and accommodating! She helped us choose the perfect mattress and set up the delivery and haul away ensuring us that everything was perfect! She made the entire process easy!
Amy Holt was amazingly helpful. Not pushy. Knows the furniture very well!
Danny was great! Super helpful and out to help the customer with the best deals!
Went looking for a replacement sofa or sectional for a business. Luis greeted us when entering and pointed out some leather options. We were thinking leather and non reclining styles. Came across the Modmax and were immediately sold. The sofa was comfy, looked great and could stand a lot of usage. Luis was great in giving us the available options, colors, and configurations. He was not pushy as some sales associates can be. The floor was easy to maneuver and so much to see. Ashley really stepped up their game from years ago. Great looking styles for everyone, durable fabrics and real leather. I remember the days of by cast and cheap 'leather' substitutes. Will be back to look for myself.
Amy holt was an excellent helpful sells associate that helped us get a new couch within 2 days
Amy was a huge help. Thank you!
Great!
We came in to purchase a couch and ended up purchasing a dining room table. Danny was a pleasure to work with. No pressure and very informative, friendly and helpful and got us in and out quickly! Would recommend asking for Danny the next time you stop in Ashley Furniture.
After having the worst time with Ashley online support, I had to go into a physical location to purchase the remaining pieces for my daughter’s bed. Sandra Chavez was beyond patient and helpful, I could not afford the remaining pieces plus delivery and she helped find a solution so that the headboard I ordered could still be used! So grateful for her kindness in a stressful situation, if you need to buy anything go straight to her!
Danny was very polite and professional! I grabbed him once I found something I liked and he got me in and out. Thank you
Perfect.
Amy was a great saleswomen. Thank you for everything
Amy holt was very nice and helpful with picking out exactly what we wanted
I am extremely disappointed in the service that was provided. I purchased what I thought was a complete bed and come to find out almost $3000 later, A bed only consists of a mattress and box spring with no frame. So now I have a $3000 bed on a old broken frame. I called customer service and that was super pointless as all I got from them was your typical business. We got your money and nothing can be done but offered me to go in and buy a frame. I will never spend another penny there and I will let everyone I know the shitty service Ashley's Home Furniture. Legal Robbery.
Happy with my purchase today. Really nice sectional with tables and lamps. Danny was amazing. Very knowledgeable and patient.
Amy made my experience quick and easy. She was friendly and professional. Thank you!
Amy was super and very knowledgeable with very great customer skill. When ever I return I will seek Amy. Thank you
My partner and I were looking for a sofa/couch & comfy chair. Erick a tall friendly associate took care of us. He introduced himself and guided us verbally where to begin looking. The store had various choices, and we found not only our sofa & and chair but a dining table as well. It was an awesome experience. I would have given the experience 5 star. However, after 4 days, I have not heard from the warehouse for delivery yet. I'll update when my experience is complete. We spent almost 3k and look forward to receiving quality products. Thank you Erick! Ipdate: We purchased 3100 worth of furniture (on the 3rd). We checked during purchase, where we lived (yarnell), if the items were in stock and delivery time. We were told that after the sales associate "checked" this all is well, we would be contacted in a few days by warehouse. I contacted the store (on 7th) advising the store we had not been contacted. I was told the leather sofa was not in stock, huh? Also, a delivery date had been assigned for the 16th. We are out of town on 14, 15 & 16th. I was surprised at then that they couldn't get a reasonable date before. The young woman at the store said she would call me back. She didn't. I called again on the 9th and the associate said they would call back again. On the 10th, The manager (as i had requested) did not call me back but an associate. It seems that where I lived was a factor now, and as far as compensation for the lack of communication & satisfactory result; 100 was offered back (we paid the 300 delivery fee) ALSO because we financed for 60 months ( we put down 675) plus our military discount they couldn't help us further. We are now told the soonest delivery is the 22nd of August. So we remain without a dining area and living room. Bad, bad form on Ashley's part. Being disabled, retired we stuck. Don't like the corner we were put in. My advice, go to a different store. Make sure in writing what the easily say is no issue after checking during purchase, remains no issue after they get paid. I will never recommend this company nor return to them. Farewell Ashley.
Calvin was great! Made my process very simple
Was assisted by Mary Copp. She was so helpful and they had exactly what I was looking for in counter chairs. Always a pleasure shopping at Ashley.
Amy Holt
Great salesman Highly recommend him.
Danny was such a wonderful. Highly recommend if you want to feel cared for!!
Danny was super great! Literally in an out in 30 minutes with a brand new bed!
Great service and glad to know my furniture is American made. Sandra is amazing.
Danny made our experience easy and effortless.
Danny was extremely helpful in finding a mattress that I used to have. Found us one that was comparable in both price and feeling. Will definitely be back to shop with him again!
### Review of Ashley Furniture on Bells Road, Phoenix I recently purchased a $3,000 couch and loveseat power reclining set from Ashley Furniture on Bells Road, Phoenix. I opted out of the $299 delivery fee and picked up the furniture myself, only to discover multiple issues upon setting it up at home. The loveseat was crooked, had a color blemish, a stain resembling a tear, and missing cup holders. When I contacted Ashley, they agreed to a replacement but insisted I return the defective unit myself, despite my previous effort. This situation escalated with rude customer service and unresponsive management. They refused to assist with the exchange logistics, emphasizing that I hadn't paid for delivery. Despite explaining the inconvenience and my initial pickup effort, they were unyielding. Given the poor product quality and customer service, I strongly advise against purchasing from this Ashley location. Their inflexibility and lack of professionalism are unacceptable. Save yourself the trouble and shop elsewhere.
Amazing experience Calvin helped us find a beautiful tv stand so quick and easy.
Amy had great customer service was super helpful and very friendly! Definitely recommend this Ashley's store!
Amy was very nice she helped me a lot 😉
Great service from Amy Holt.
Amy was amazing at helping us get our new couch! Highly recommend
I had a great experience working with Amy Holt. She was very prompt responding to my phone calls. Also, she was very informative regarding product and warranty.. She made my shopping experience very pleasant!!
Amy was a great sales lady,I recommend you guys check her out,shes the best
Amy was a joy to work with. I will definitely visit Ashley Furniture again.
Danny was knowledgeable and helpful, all my products were available for fast delivery
Eric has an amazing personality and was so helpful with my purchase! He was considerate down to each detail
Danny did a fantastic job helping us with our chair and sofa purchase. Respectful and direct, and even helped us get an additional discount! Highly recommend him if you are looking for an honest salesperson to help you with your purchase.
Calvin, great customer.
Recently purchased a recliner from Sparks Furniture at there Glendale Store at 6950 W Bell Rd which is located in same complex as Ashley's store. The store Manager Gunner Sparks was exceptional in all aspects…..professional, knowledgeable, efficient, honest, friendly and good sense of humor. They carry great products with a good selection. When you do business with Sparks Furniture you are not just dealing with a furniture store you are starting a relationship with a family that has been around for generations serving the public. They also supply furniture to Ashley's so anything you see at Ashley's you can get at Sparks with better and friendly service. Bruce & Jo Ann Harte
Derrick McNeill Derek McNeil was my salesman. He did a very good job of getting me what I wanted and helping me through a few difficult things and I will always come back to Ashley to shop for furniture. Also, the manager Gerardo was very nice. Thank you.
Daniela was nice, friendly and patient. She made it a pleasant experience to furniture shop. She was not pushy at all. Thank you for a great experience.
I worked with Amy Holt and she was nothing short of AMAZING! The transaction went very smooth and she had me all set up with my warehouse pick up in a flash. Highly recommend working with Amy.
Amy was very helpful!!
great service !
Amy was great.
Amy was Awesome
Wow! The Best customer service EVER. Eric took his time and extreme patience with me in-store and over the phone to get exactly what I want, the prices to match or better over other stores and to coordinate delivery to Pinetop, AZ. I couldn't be happier. Look for the guy with the big smile and pleasant attitude.
Amy Holt was really helpful in allowing us to pull out the sleeper sofa to give it a try before purchase. She was kind and professional!
Ivan was polite,professional & patient while being very knowledgeable of products. Thank you Ivan & the young lady in the back that helped us check out 👍👏
Amy h is amazing.Made our experience amazing and flawless.
Amy was amazing ! Excellent customer service and answered all our questions. Made the experience flawless even with our kids in store.
Great customer service long time customer
Sandra was very professional, patient and helpful. Great customer service.
Meh. The quality of thw furniture has really gone down. There's only one line of their furniture made with real wood and English dovetails. Most of the stuff is rickety fiber board.
Had a list of things I wanted. Sammy helped me navigate everything on it and good alternates. Got most everything I needed, definitely recommend.
We had a great experience shopping at Ashley Furniture. Our sales representative, Amy Holt, was knowledgeable and quite patient with us. And the manager, Isaac, was patient too and helped us get the best deal possible, while staying within our budget. Thank you Amy and Isaac.
Eric at the Glendale store provided exceptional Custer service. We were looking for a particular sofa but the store no longer carried it. He offered to order it for us and suggested several options when we ran into difficulties. He went above and beyond.
We went to Ashley furniture in Glendale, Az to find a dining room table and chairs and noticed a sectional that looked like the one we were going to order from another store. It was bigger and for less money, and this is how we got everything all in one place. But we couldn't have done all this without our salesperson Leslie. We asked about numerous pieces and she found us everything on are list, in the style and color we desired. Her enthusiasm and professionalism to are requests were outstanding and this transaction was the best and fastest we have ever had in a furniture store. We are loyal customers with the Ashley company and have owned many pieces of their furniture over the years. I would highly recommend this Ashley store in Glendale, Az. It is very well stocked, not cluttered, and has a great dedicated staff to assist your needs. Thank You Again to Leslie for all your help, Jim and Maria Mello
Amy was a great help.
Went in looking for an end table, ordered online. Process was fast and easy!
We worked with Amy and was a fabulous experience. Highly recommend working with Amy if you visit Ashley’s.
Sandra C. at the Glendale,AZ location is phenomenal and we look forward to additional purchases through her in the future. Isaac the manager also added to a great shopping experience.
Mary Copp was extremely helpful. She helped us find exactly what we needed. We told her our what we wanted in the living room and she put all the pieces together for us. She helped us put 3 bedrooms and a living room together. Isaac was great and very helpful. Very attentive to our needs.
Amy was amazing and extremely helpful finding furniture for my new apartment!
Awesome experience with the team at Ashley’s! Excellent service and prices- we found the perfect pieces for our Home at unbelievable prices! Super happy 😃
great prices, great service! Mary was very helpful!! ⭐️⭐️⭐️⭐️
Our sales person Amy did a great job. Seems like we always have a positive experience at Ashley. We have been shopping there for 16 years and have never gone wrong with our choices or the service.
Amy Holt, thank you for your assistance
We were able to find everything we need for our new home and got a great deal on a bundle! Danny was very helpful and informative and upfront about everything and cost. Would definitely recommend to anyone. Thank you Ashley Furniture and Danny!
My brand new couch was delivered with a defect. The delivery worker stated that a report will be submitted so they can send someone to fix it for me. I waited 2 weeks and no one has ever contacted me. I have to contact the customer service myself. Customer service confirmed that no report was ever created from the delivery team. It took me another 2 weeks to get it resolved. Very shady practice.
We came in pick out a mattress for an aged parent who has lost some mobility. Calvin answered all of our questions and didn’t try to upsale us or try to persuade us into buying features we didn’t really need. For top-notch service and quality products, please ask for Calvin or the floor manager, Isaac. They will ask the right questions to get you into the perfect mattress for a restful sleep.
(Translated by Google) Good shopping but rather old-fashioned (Original) 好逛 但比較老氣
Very knowledgeable and friendly staff.
Amy was knowledgeable and helpful without making it feel like we were being pressured. She let us take our time and look around and discuss our options and when we were ready to make a decision it was a quick and easy process! Thanks for everything Amy!!
Amy was fantastic today. She found the couch I wanted that I saw at a competitor and immediately showed us dressers we were looking for. Awesome experience with no pressure. Lisa
Amy was very nice and professional. Happy to do business with her.
Amy was very communicative!! Great experience! Fast forward several weeks later when our furniture was delivered. We had an issue with one of our pieces. No big deal…stuff happens. However, I was a bit frustrated with how dispatch was handling it. I called Amy and she got it taken care of right away. She was ON it!! Very grateful for her efficiency and for her caring about her customers’ satisfaction.
Amy was a pleasure and very helpful!
Amy was friendly and helpful!
Well my wife and I were looking for recliner and we met up with Mary Copp , she was very knowledgeable and walked us around to several displays, we picked the second love seat and couch we saw and purchased , very happy with Mary
Mary Copp and Geraldo were wonderful!! Mary really knows her stuff and she was so fast! We were in and out. Thank you again!
They don’t back their own warranties and customer service about it is rude. I’ll never buy another piece of furniture from Ashley or ita subsidiaries. If you do buy here DO NOT a buy a protection plan it doesn’t cover anything they will LIE to you!!
The whole buying experience was very easy. We shall see about the timeliness of the delivery and the quality of the items. If there is no damaged goods and everything is there, I will be happy.
Amy was very helpful!
Amy was great to work with! Delivery got rescheduled. Was on hold 20 minutes trying to reach Amy but no one ever picked up. Eventually they disconnected me.
Looking for new furniture is never easy but Amy made the experience easy and comfortable. We had our measurements and she handled the changes and upgrades. Thank you Amy!
The store was empty when I was there. Much obvious manufactured wood items and a few really nice items. I likes the sales person who checked in on me every now and then, until I left after only purchasing a mirror. He rang it up and handed it to me, although it was almost as big as I am and likely weighed near 30-40 lbs, not to mention that Im over 70. Then he immediately went over to a couple who just entered the store, leaving me to jostle this huge heavy mirror and get it out the door without getting hurt! Needless to say, he didnt even open the door for me!
Amy was very helpful and kind. She made buying my patio set a breeze. Highly recommend.
Our experience at Ashley Homestore was great! Our salesperson, Calvin Burkhart was fantastic start to finish. He helped pick out the perfect Bed & Mattress and a beautiful rug too. When there was a small hiccup with our delivery schedule, Calvin helped to work it out to our complete satisfaction. Thanks again Calvin!
Amy holt was very helpful and patient. We appreciated her help!
Danny was fantastic and not pushy at all. We will definitely be back :)
Amy was very helpful and fun to deal with. I kept her waiting while I made up my mind and she was very pleasant.
Amy was very nice and helped us search for matching living and dining furniture. It was a relaxing experience and didn’t feel like the typical “pushy” salesman vibe at all. Thanks!
Amy Holt hooked us with a beautiful dining table. Thank you
We were greeted by sales associate Ivan. It turned out to be a great shopping experience working with Ivan. He shared his insight regarding furniture construction, durability, etc. Before we left, we were able to purchase the majority of pieces we were looking for. Thanks to Ivan, we didn't need to travel from store to store. Highly recommend Ivan and this store.
We worked with Danny and had a great experience! There were a few sofas on their website that we wanted to look at. He took us to each one they had in the store and told us dimensions, prices, and answered all our questions. With Danny's help we found exactly what we were looking for, got a great deal (including a veteran's discount!), and had a wonderful experience!
A huge selection. My associate Amy was awesome! And she even gave me a veterans discount!!
I worked with Derrick McNeill at the Ashley Store on Bell & 69th Ave. He was able to get me a great discount on dining table and couch at the price in needed. Thank you
Amy Holt is wonderful. We came on a week ago to look for a couch for my sister. No pressure, no hassle. Gave her business cards to us. We came back today with my sister, saw Amy and let her know we are ready to purchase. Very quick and easy. And again….no hassle. Will come back to see Amy.
Is the best assistant, she helped us with a perfect couch that we need to fit in our living room
Amy was so helpful and told us things about our purchase we didn't know
I tried calling to see if they have drafting tables in the store. The first time I called I got to hear an automated system tell me she couldn't understand what I needed, when I finally got to hold for someone, I got hung up on. Called again and when I asked if they sold drafting tables, there was silence, then when I asked if she knew what a drafting table was, she asked me for an item number. How would I have an item number if I don't even know if they sell the item or not? Would be nice to get a live person on the phone that knows what items they sell.
Great experience with Amy Holt
Wonderful sales associate- Amy Holt
Mary is amazing! Thank you for all your help
Mary was amazing and so helpful will be returning
We went in to buy a new mattress and bed frame and came out so satisfied with our service and purchase! Amy Holt was the best. She was so sweet and willing to help us out with all the questions we had. Thank you Amy!
Thanks Amy for your help! You were great!!
My fiancé and I came in today looking for a bedroom set and as soon as we entered we felt very welcomed by Mary and she was very helpful and helped us find the right bedroom set for us and mattress. We were having trouble finding a right mattress and due to Mary’s expertise we finally found the perfect one. When all said and done, the store manager Issac helped us on the financial side. He gave us an AMAZING deal we couldn’t let pass. Overall highly recommend shopping at this location!!
Amy assisted us and was very helpful. Definitely would come back to see her in the future.
Amy was great with us and very patient. Helped us decide on multiple pieces. Will come back
Our salesperson, Mary was incredibly helpful and knowledgeable. She knew the inventory and seemed to read our minds regarding the choices we'd like. Issac gave us a fantastic discount. We left feeling very pleased.
Danny was great, helped us find a bed set and mattress for a great price. Highly recommend Danny !
Danny was amazing! He helped me and my husband buy our daughter’s bedroom set. Super quick in and out of the door with no issues!
RJ made our experience enjoyable; he assisted and answered all our questions. I will shop at this store again
Derrick McNeill was awesome so great at his job. Kind and honest man. We appreciated him so much thank You! Dan and Sue
Amy was soo helpful and patient with us!! She got us situated with everything we needed for our son’s new room! Thank you!!
Amy Holt was awesome!
I've been shopping at Ashley Furniture for several years and this store location has always provided the absolute best service. We've had a few different sales reps and all of them have been wonderful!
Went into Ashley’s Furniture Store for three items, and was greeted by a kind helpful representative named Tish. She was very nice and sold us the perfect items that we were looking for. Thank you Tish for your great customer service support!
(Translated by Google) Good service but we didn't find what we needed (Original) Buena atención pero no encontramos lo que necesitabamos
Amy helped us pick out our bedroom set and got us great discounts!
Amy was very helpful and helped us find our perfect bedroom set
Pleasantly stalked by Amy Holt during our Sunday stroll through Ashley's Furniture. She sold us on a dresser and night stand. Super informative and helpful. Steak dinner for her!
Amy Holt rocks!
Mary did a wonderful job finding a new bed for our spare room. Very pleasant to do business with.
Amy once again help up with our purchase at Ashley’s. She’s great and is always a pleasure. Thanks again
Amy Holt was very helpful and attentive. Financing went quickly which was a pleasant experience
Amy Holy was very helpful and informative on anything in the store
My experience working with Amy was quite enjoyable today! She was very kind and patient as I tried to figure out what I wanted to do with my new office. The advantage card activation process was surprisingly easy and I'm definitely planning on coming back here again down the line as I get to decorations!
Helpful staff and delivery service is great
Amy was very helpful and professional. We love our new furniture.
Amy was amazing and very friendly. It was a pleasure working with her for our couch purchase.
Amy was helpful and patient with my indecisiveness.
Everyone was very nice and we loved the whole experience. We walked around freely and found a couch we loved and it only took minutes to right up the deal and pay!! So comfortable and easy!!
First time in this store!! Greeted by Derrick who was very welcoming and provided info on tips with how the store works. AJ ended up helping me with a memory foam queen bed. Very friendly, personal and professional. Very accommodating to dates of delivery. It was a great experience and plan on returning when they have another sale.
Leslie was great at helping us find something that fit our family's needs and providing information on pricing, delivery, and quality.
Amy was very helpful in guiding us to the specifics we were looking for. She gave us a great deal at the end too!
Do not honor warranty. Only good for 30 days on noticing damage. They trick you into saying you not sure when you noticed it so you say it could have been a month or two. Then they deny your claim.
West Bell Road 67th Avenue Bell Ashley's Furniture awning Ani was very helpful thank you
Mary and Issac were so helpful! It was so easy to come in person and purchase rather than buying online!!
Amy was very helpfully
Fast friendly service. Helpful with no pressure
She has to be the most patient sales person you have. She helped me go online and took 10 minutes on the phone to help me and I changed my mind about the color of furniture I ordered. She is just amazing and kind. Thank you so much. Ann
Amy Holt was wonderful and very helpful helping me find the perfect mattresses.
Excellent service! Sales staff was very helpful, not pushy, and she was very professional and friendly.
Amy was very friendly and helpful
Amy gave us great service!
Very informative
Leslie was wonderful in this process! She made it extremely easy!
Amy was a very lovely greeter and associate who helped us get a new piece of furniture.
Amy was very knowledgeable and lovely to work with in buying a new piece of furniture! Beautiful store.
Amy was very helpful and knowledgeable. She made the process easy!
Loved the hip from Amy
Danny was very helpful, funny and fast! He helped us to find mattresses and lamps, we had a nice time and were able to find everything we loved very quickly! ur the best
Sandra was great! Very helpful and friendly. Great experience!!!
Amy was awesome and very helpful
Amy was very helpful and gave us great service
Danny was awesome and a big help! He helped us compare prices and find exactly what we were looking for.
Rohullau Sanadi ( Roly) our sales person was fantastic. Very patient with us as we were buying for a whole new house. Kept us within our budget. Highly recommend this store.
Amazing experience shopping at Ashley’s! Mary was extremely helpful in finding just what we needed to furnish our new home. She took into consideration our style and budget to optimize our time here. Would highly recommend asking for her when you come here!
Amy Holt is a great floor adviser, she showed us very nice and patiently all the merchandise, prices and options around the store. Thanks!
Amy did a wonderful job and helped me right away to get the best prices possible on a new couch and two beds. Highly recommend! Thank you Amy H!
Wonderful experience today. We worked with Amy H. who was super helpful. Will definitely continue shopping here
Ashley store was great. Several options to choose from. The only reason I am not giving it 5 stars is because of the pick up option. We waited over 2 hours to pick up our furniture!! They had 1 person working. Lucky it wasn’t too hot outside because they didn’t let you wait in the air conditioned office. They took your info and sent you outside to wait. I don’t blame the 1 person that was getting the orders as fast as they could I blame Ashely for not insuring they had adequate staff on hand to help with the orders. We were lucky our wait was only 2 hours others had wait time as much as 3 hours.
Sandra was very informative about the furniture and mattresses. She was very kind and knowledgeable with my purchase. Will be coming back for more!
I had specific needs for bedroom furniture. Ivan was knowledgeable and easily showed me the options. Bought the furniture and it will be delivered in two days.
My experience started out poorly. I had a bed delivered and the footboard was damaged. Before I found the damage I received a call from Ashley telling me I had 72 hours to identify any problems. When I called in they said the could have someone out to look at it on May 30th. I asked why I only had 72 hours to find a problem but they could have a week to begin the process of fixing the problem. I asked to speak to a manager and was told that managers did not speak with customers. After hearing that I decided to call the store thinking I would return everything and canceling a dining room to be delivered in 3 days. This is where the Tide turned. I was lucky that Ani answered the phone. She was attentive, sympathetic, and best of all a problem solver. This rating of 5 stars is because I am giving Ani 10 stars, the number to call to report a problem 0 stars and then averaging. I hope it is really not your policy that the customer cannot speak to management.
Helped right away by staff but the only thing that bothered me is when i was rejected for the payment plan the associate did not offer any reccomendations or suggestions she just disappeared. I had to call her back over and offer my own suggestion. The store is lovely.
Rj was awesome! He help us find what we're looking for. And also the other gentleman didn't know His name, but they made it smooth transaction and gave us a good deal. Thanks guys...
Amy was a fantastic listener, so as to cordially determine our needs & likes. She was never 'pushy!' Nor did she ever 'crowd us!' She remained cool, calm & collected throughout the sales process... Albert & Stella H.
Amy Holt sold us our couch.
Amy was great!
Amy was very helpfull and knowledgeable in helping me find outdoor patio furniture. She is very pleasant and made the transaction smooth and simple.
Amy was awesome! In and out in 10 min with the perfect piece of furniture.
So happy with my Ashley furniture! Rolly is a great salesman. He is very knowledgeable and patient, as my husband and I tried nearly every couch in the store. He helped us find the perfect living room set. We are enjoying the recliners with easy access to the control panel on the arms and the cell phone docking station. Our millennial son thinks they are "cool". The couches are very comfortable and sleek looking. And very affordable! Rolly helped us find a beautiful dinning room set with just the right amount of cushion in the dinning chairs. We also purchased comfy counter stools for our island. That had great prices on mattresses so we were able to purchase a new adjustable bed. Slept great!!! The coffee and end tables I had picked did not match as well as I had thought. Ani, one of the managers, assisted us in finding a better color scheme match and we made the change. She wanted us to be completely happy and we are! We love everything we purchased, they are so beautiful! What a great team at Ashley's Glendale, AZ!!! We will go back for more! I wanted to add a note that the delivery team were also great. They put together everything quickly and efficiently. They were careful with set up, no dings on the walls or scraps on the floor which I appreciated!
Amy Holt was very helpful helping me find a bed frame and comfortable mattress.
Best sales experience!
Mary Copp is amazing. Very knowledgeable friendly and professional. Always makes you feel like you’re part of the Ashley family. Can’t wait to sleep in my new bed. Thanks Mary!
Amy was fantastic! I like to shop and buy quickly without fuss and she was very accommodating. No pushy sales pitches is the way I make my purchase decisions. Keeping her card for future shopping!
Amy was so patient and very helpful with our purchase. Will definitely see her again if I need anything.
Amy was a huge help and so patient during our buying process! Highly recommend!
Wonderful customer service. Very helpful and informed on new items. Highly recommend asking for Amy Holt.
Awesome experience. Quick and easy shopping
Had a wonderful experience. Amy was a delight to work with, lead me to find the exact couch I desired. Very kind and courteous
AMY was excellent! Friendly and on point.
Amy was great helping us! In and out within 25 minutes!
Amy was great on helping me purchase a new sofa!
Amy was amazing! She did a really good job on helping me pick a new sofa.
Amy helped us find everything he was looking for
My mom and I were looking for a new living room set and Danny was super helpful! We had such a great experience!
Purchased a rug 3/23 in store, delivery was to be 4/25 because they did not have it in stock. The date came and went, no rug and no communication. I called 5/1 just in case they meant it will be shipped 4/25. So I called It recording said delivery 5/15. I emailed(because I was Unable to get a person on the phone) and asked why they do not communicate any delays. I havent Received a response back. Today came but the rug didn't 😭 called and now they are saying fed ex couldn't deliver it due to size and Ashley furniture will deliver tomorrow. Disappointed in the customer service aspect of this store. With so many options out there I will choose to go elsewhere in the future
So Mother's day sale. YEAH! Needed a livingroom set. Danny was great, showed me a set that workes great in my livingroom. No pressure sale. They have so many pieces, wow
Amy Holt thank you! You are amazing!
Amy was amazing, knowledgeable, professional, and friendly!
Amy was amazing. She worked with Isaac and her Upper Management to fix a systems issue. This went above and beyond expectations. Don’t mind that she is cheerful and a joy to work with. Now if I could just get my wife to decide what furniture we need for the bedroom we could spend more with her. Ask for Amy, she will take care of you. Will post an update once we get items and give final review.
Amy great job
Amy is the greatest. Very helpful!
Sandra was great, she even contacted me on her day off. Smooth transaction
Amy Holt helped us out today finding almost a whole house full of furniture. She was very helpful and patient. Will come back again!
Amy Holt was incredible and awesome!
Kumar
Dave helped me out with a great price on the bellvern 9 drawer dresser
Amy rocks! She got us in and out in record time after answering all our questions. Thanks Amy!
Amy was super fast to attend to us. Answered all our questions and got us in and out in no time. Thanks Amy!
Amy was great and very helpful!
Courteous and knowledgeable. Amy helped us quickly and had completed our purchase within 30 minutes.
I have been seriously considering buying an Adjustable bed for my health for quite some time. After looking at several brands companies, prices and options, all left my head totally spinning. Going into Ashley's Store, (a good timing for me) they just began an advertised sale. Ivan. R. was the sales rep. who greeted my son & I. He appeared knowledgeable about the different options, brands & products. Ivan was obviously experienced, easy to understand the way he explained the products and industry and Listened to ME and what my needs were. (not all sale folks do that) Ivan suggested a copula options in the ranges of what I was looking for. Everything he demonstrated and explained all made sense. answered several questions and addressed some concerns I had. A littl more consideration, along with some very reasonable offers even me with a copula more add on products, pillows & mattress protector to boot.... I went with their offer. For an Ashly's brand King size Adjustable bed set Mattress & Frame, (that) had just about everything I was looking for! It may be up to a week or 2 before the frame is available to deliver with setup. All at a price and bottom line that 24 hours later.... does NOT have me cringing and gagging~What did I do? Nope.... I am Still looking forward to having my new bed come home to me very soon, hopefully before my surgery. At this point.... all I have experienced in this first Ashley experience, If you happen to be considering something in furniture arena (there's a lot there to choose from) my son was all over the place looking at things he liked while Ivan and I was doing paperwork and such. I would Highly Recommend checking out Ashley's Furniture store in Glendale AZ...to put in a 'plug' Ya might wanna ask if 'Ivan R.' is available. Though I'm sure they have other capable folks available there also to assist as well. So long as the 'dust settles' well in this, (as I'm expecting so) as a guy once said..... "I'll be bacK"
Very condescending and racist towards my family. Were Hispanic and weren’t dressed to the nines. When we walked in their sales associate stared us down and proceeded to “help” us. Throughout our entire time looking at the furniture she was offering us to enroll in financing when we had already told them we were going to pay what we bought with cash. Apart from that she made the comment “are you sure you have enough funds” as well as “will this sectional fit in your house I think we need to look at smaller options”. We worked hard to come up with the funds and for someone to judge us based off our attire and ethnicity was very disappointing and made for a terrible experience. When we brought it up to higher management, “Mark”, he brushed us off and excused her behavior. Would only recommend store if you look affluent.
Great customer service! Amy was super helpful 😊
amy very nice lady, very professional answered all my questions
Very helpful fast checkout
Amy Holt was very helpful finding us the right couch! Thank you!
I want To Thank Isaac And Mary For Helping Us Out Thier Amazing People Please Come And Shop At Bell rd 67
Nice service!
Amy was excellent and very helpful
Amy did a wonderful job finding what we were asking for.
Amy is great. This is the 2nd purchase we’ve done with her.
Mary was awesome!!
Mary Copp helped us extensively from beds , sofas , fireplaces , carpets knowledge is endless . 15+ years has seen it all for design and pointed us to affordable options that worked for us .
Amy
Was helped by Amy
mary was super awesome!! great experience!
AJ was great and helped me get in and out without any hustle. Would definitely go back and use him.
Kumar was great, he was patient as we decided what we wanted. Very helpful.
Kumar is awesome!! Highly recommend him!!
Amy is so worried wonderful she really help me furniture for 2 rooms. .
Danny was great helping us get the furniture my mom needed and he was helpful matching other store price 😊 highly recommend asking for him when you need furniture.
Very helpful
Thank you Amy H for helping me find my new kitchen table.
Amy H. was so knowledgeable and friendly. We found exactly what we wanted and was in and out fast.
Kumar was a great help in finding my perfect area rug for my living room
We came in again looking for more furniture! We specifically asked for Mary, because she is knowledgeable and really listens. We ended up getting the recliner chair in the photo. Super comfy and so reasonably priced. I highly recommend stopping in to Ashley. And ask for Mary.
Amy is fantastic! So friendly and helpful!
They were very helpful and we furnished our new home from this store! They gave us a really great deal also! Furniture is strong and heavy duty!
Derrick McNeill did an amazing job helping us select the proper mattress that sleeps cool and provides comfort. Recommend seeking Derrick out for your next mattress.
Went to Ashley's, looking for a bunkbed for my Granddaughter. They do not have any bunkbeds, setup for display, or even any photos. I went on line and found a bed we liked; it was online sale only. So, I went there for nothing. The salesperson, AJ, showed me some bed frames, stating they were soild wood, not press board. I could see, he did not know the difference, and pointed that out to him. I bought items from Ashley's, many years ago, when they did have bunkbeds on display. Well, I guess I don't need to go to Ashley's any more.
Thank you Danny Akil for being nice and helpful. Danny listens and takes time to figure out what his customers need and want. Great service!
Excellent care and service provided by Danny Akil. Danny goes above & beyond for his customers. He’s a true team player!
Amy is the best. I always come back to her. Wonderful sales person.
UPDATE- still love AJ. HATE ASHLEY’S CONTRACTED DELIVERY SERVICE …. They literally REFUSED to put together my daughter’s bed, which I paid for. It has now been over two weeks she still can’t sleep in her bed and Ashley still will not send someone out or refund me my assembly fee. I cannot believe this ! First of all Ashley is the only place I ever buy furniture bc they WORK for you. It’s amazing. But i especially love AJ bc he is hungry to help his customers and will get you the best deal!!! Ask for him every time
Danny was a wonderful salesman! Very helpful and not pushy. Would definitely recommend him! Thank you!
Very helpful, very professional, & very knowledgeable, & NO Pressure…!! Danny is Awesome!! We’ll Definitely be back!! 👍🏼👍🏼
Extremely disappointing experience at this stor of Ashley. The salesman had no patience to work various options for us and directed us to come back when we know what we need which was not the case since we were exploring different configurations of a sectional we were looking to buy. Once he was told that we know what we want he started arguing all in front of the manager of the store who stood like a maniquen. While leaving we went to him too but he dint even care to ask about the incident. Not sure if they were targeting us just because of our race or are they rude with everyone.
Danny helped us get a couch and new bed frame. We spent way too long but he was very patient with us. Would recommend!
Come see Amy Holt she is so nice no pressure and dedicated to getting you the best deal. Thank you Amy you made the process stress free and fun.
Derrick at Ashley’s was great. He gave me great deals and we covered all our furniture needs. Everything took less than an hour.
Customer service was great!
Calvin was super helpful!
Excellent service! Danny was fantastic
Amy was very helpful, shared suggestions with us help us pick out a rug quick and easy checkout with her!
We came into Ashley’s furniture store today and it was great! Amy Holt helped us find the perfect dining table and was super nice
Tisha Harvey helped us so much with our shopping experience. She is pleasant and very attentive to our needs. Thank you Jackie DeAngelo and Lori Johnson
Kumara
Amy took care of business! Great experience!
Just bought some new furniture and Amy was super helpful and friendly! Thank you!
Rallie is fantastic. He listened to me for about 30 seconds and took tome exactly to my style of furniture. Spent lots og money and will be spending more
Great experience today; no pressure. Found exactly what we were looking for with the help of RJ.
Mary was fantastic and helpful with showing us around and going through all the details with us. Will definitely be back to work with Mary again!
AJ is the greatest!!
AJ was a great salesman he helped us find the perfect couch and was very accommodating to our needs.
Derrick McNeill helped me find my furniture and was so extremely professional and friendly. He made my experience so wonderful. He explained everything in detail and he’s the reason I will continue to shop Ashley furniture. Thank you Derrick 😀💕
Our most recent purchase from Ashley was a great experience. We received excellent customer service from Mary and Leslie who handled all the details to complete a smooth transaction! Highly recommend Ashley Furniture, Mary and Leslie for all your furniture needs!
Derrick McNeill was great! Knowledgeable and very helpful without being pushy. He will get all of our future business! Great experience!
Leslie was amazing ! She assisted my parents with their purchase. She' was very kind, friendly and also professional. We definitely recommend her for your future purchases !
Mary Copp took care of me this afternoon regarding the purchase of a couple of bar stools for my home. She was very pleasant and greeted me when I walked into the store. Friendly, informative and helpful in completing my purchase. She is definitely an asset to Ashley Furniture.
Was sent to Ashley on Bell Rd and 69th Ave and was helped by Amy Holt . She was helpful and advice us of what would work best with our needs. Very courteous and professional. I would recommend her for your furniture needs.
Amazing customer service!
Had an issue with my recliner (my fault) Mary C. was extremely helpful. Great service.
Aj very polite and respectful, great salesman
Once again, I am very impressed with Eric’s customer service! He was very friendly and helpful :)
Loved shopping at this Ashley store before and today. Thank you Mary for your help!
Aj was the best!!! Great experience!!! Highly recommended!!
Ms Amy Holt did a great job on helping me find dressers and night stands that I was looking for, it was great…
(Translated by Google) I was assisted by the associate Kumar, his attention and help when making a decision was very good! Very good atmosphere to shop! Kind everyone (Original) Fui atendida por el asociado Kumar, muy buena su atención y ayuda al momento de tomar una desicion! Muy buen ambiente para comprar! Amables todos
Great service from AJ
Kumar was excellent to work with. He was helpful in making our decision & answering all our questions. Was not at all pushy but very knowledgeable. I would recommend Kumar for future purchases.
Kumar was very helpful. He was pleasant to talk with & help in making decisions. Highly recommend him & Ashley's.
Kumar was great!
Kumar did an amazing job!
AJ gave me great customer service
It was lovely working with Sandra Chavez on the floor. She giuded us perfectly, never pushy and very helpful. I got what I was looking for. Lovely collection, just hoping Ashley would bring in more modern pieces alongside the traditional furniture. Affordable prices and super friendly helpful staff.
Quick and outstanding service!
Amy helped us find the perfect bedroom set and barstools! Such effective and effortless help ☺️
I have used Amy for 4 different purchases. She is knowledgeable, kind, helpful, and pleasant to work with. She is not pushy and either!
Kumar, did an excellent job in listening to what I was looking for in a new set. Great customer service. Thank you Kumar.
Sandra was great she was very patient and made sure we got what we wanted. Definitely a great customer service experience! I will be coming back and asking for her.
Walking into Ashley I didn’t know what to expect. I have been so overwhelmed with moving and buying new furniture. Sandra was so helpful, her commitment to finding the right solution and making me feel comfortable was awesome sauce.! Making this Experience an A+. If you’re looking for furniture come see Sandra..!!!
Amy H was very helpful and patient while we were shopping for our dining room table. It was a great experience
Amy H. was super sweet and professional.
Amy Holt was super helpful in ordering my table!! Thanks!
Mary was very helpful! She was professional, honest and efficient! We're so happy to work with her!
Amy Holt helped us and we left with a new couch and new ottoman! We are very excited and she was the best!
Amy Holt was amazing very very helpful and patient with us and helped us pick out a living room set to match! She’s the best !
Knew what we were shopping for, Amy provided an organic experience. I did not feel like I was being sold which is major. Got my shipment on time and within the quality expected. So far so good, we'll see how the warranty process goes if we ever need to test it out...
We want to look at living room furniture. Already had in mind what we were looking for. Our sales rep, Mary, was very nice and helpful. We did order 2 sofas, a chair and ottoman. Really looking forward to delivery day.
Becky was so helpful and helped me find the perfect sofa within my budget!
Amy Holt was great! Perfect blend of help and allowing us to talk and decide without pressure. I appreciate the quality of service and variety of furniture offered. Great experience!
I’m so mad at myself for not visiting Ashley Furniture until now. I was so impressed with the beautiful variety of furniture in their showroom. I purchased a gorgeous sofa bed and was very impressed with the quality and price of this sofa. I also received quality and friendly service from my salesperson Derrick McNeill.
Amy Holt was amazing. Led us to the perfect choice!
Amy knew right where to go; fast, knowledgeable, and friendly. 10/10 would recommend.
Amy knew exactly where to go. Would definitely recommend 10/10
Amy is very helpful and works for her customer.
Derek McNeill was nothing short of amazing! He was very attentive and helpful since the moment I walked in. Great customer service!
Great service from Amy she was awesome!
5 STAR for Derrick McNiell has Amazing CUSTOMER Service my experience was one not to be forgotten keep up the GREAT work Mr Derrick will definitely recommend ya services to friends and family (UPDATE 5.9.2024) )for the salesman customer service amazing STORE IN WHOLE with communication and furniture delivery they get a -10 STAR. My furniture was due to be delivered on 5.11.2024 if I had not called to check to see what time delivery was going to be on SATURDAY 5.11.2024 I would have NEVER known my furniture was NOT coming for another 10 days. No phone call or letter to let me know my furniture was not being delivered on said date it’s now 2 MONTHS I’ve been waiting for my furniture to be delivered. NOT HAPPY AT ALL!!! If I still decide to keep the order after I’ve calmed down ASHLEY’s will NEVER HAVE ME AS A CUSTOMER AGAIN!!!!!! 5/15/2024 UPDATE called today to check on status for 5/21/2024 DELIVERY of furniture I’m now being told furniture will NOT be Delivered until 5/31/2024 again NO ONE CALLED, EMAILED or MAILED me ANYTING to advise me on this Delay AGAIN. This STORE has THE WORST CUSTOMER CONTACT SERVICE!!!!!!!!!! they just leave you hanging with No cares I will be calling the BBB and filing a complaint this is not COOL. BEYOND PISSED CUSTOMER #HORRIBLECUSTOMERCARE # DONOTSHOPHERE After 2.5 months of waiting The PULL OUT BED IN THE COUCH WAS BROKEN the frame was bent this stor wold NOT answer or return my calls it was like they had caller ID and knew my number and ignored me voice mails were not answered PLEASE tou are taking a GAMBLE dealing with this store I WILL WARN EVERYONE NOT TO GO THE ASHLEYS what store doesn’t have a return unless it’s a clearance sale!!!!! BEWARE OF THIS STORE
Aj gave out good service! Fs helps out in whatever u need n want
Derrick was very helpful and courteous! Great selection and was very prompt with amazing service!
I came in knowing exactly what I wanted to buy and AJ gone me swiftly taken care of!
Outstanding product knowledge and super helpful in completing our purchase. Couldn't be happier with our purchase.
AJ GAVE ME EXCELLENT SERVICE TODAY !!!!
Amy greeted me at the store on entry and energy was great. Amy showed me exactly what I was looking for with no pressure.
AJ was very helpful, professional, and friendly. Great shopping experience!
The store was laid,out nicely. My associate was very friendly and helpful! (Sorry I forget his name) blame it on getting ready for my new couch and rug! I would recommend my salesperson to everyone!
Danny was great with listening and helping us find what we needed at the right price !
Mary was SO Great!!!!
Ashley furniture is happy to have Daniela. She is incredibly helpful and kind. She wanted us to be happy. I’m not a fan of Ashley but I’ll buy from her. Don’t forget your people make your business. And she makes yours.
Leslie was up to date on what Ashley carries. She was easily able to answer any questions I had, and found me the style and size of recliner I needed. Good service!
Thank you Kumar for being a great associate who took the time to help us. Not only did he answer all of our questions but gave us different options.
Amy was amazing. Very helpful.
AJ took care of me like I was family
Amy helped us buy a recliner chair for a good price and helped me get the number for the 5 year warranty helpline.
We have been Ashley customers for a number of years and have never been disappointed with our purchases. Their quality and style are great. Bell was the latest associate that helped. He was professional, knowledgeable and courteous. We will definitely continue to shop here.
AJ was super friendly, helpful and fast with helping me find my new nightstands. Helped me find exactly what I was looking for and had me in and out in 20 minutes. Thanks a lot to AJ for the very enjoyable experience.
Sammy was very informative and helpful.
Lit awesome movie 🤘🤘
Amy was so sweet and helpful!
Our sales person, Calvin, was friendly, well informed, and not pushy at all. He answered our questions easily and stood back and let us make our decision. I appreciated his sales style. It made the decision to buy the more expensive sofa easy and quick.
Rolly & Isaac were awesome. Thank you for the awesome deal today. I can’t wait to get my furniture.
Amy gave Excellent service was very friendly and professional. Will always deal with her when I by from Ashley Furniture.
We were lost and didn’t know what couch to buy but then Mathew came by and helped us figure it out, super friendly and very helpful!
Had an excellent experience here finding my new living room sofa. The sales person even price matched for me and got the best price.
🚨🚨🚨UP DATE ASHLEY HAS BEEN TELLING ME SOMEONE IS GOING TO COME INSPECT MY BED. I WAS SUPPOSED TO RECEIVE A TIME SLOT FOR WEDNESDAY WHEN SOME ONE WAS COMING OUT. I NEVER RECEIVED IT. SO I CALLED BACK TO BE TOLD NO ONE COULD MAKE IT. NOW IM SUPPOSED TO HAVE SOMEONE COME TOMORROW FRIDAY BUT I HAVE YET TO RECEIVE A TIME SLOT. WE ARE NOW 6DAYS WITH BROKEN FURNITURE ASHLEY HAS MADE VERY LITTLE EFFORT TO FIX THE PROBLEM. OH AND WHEN WE PURCHASED THE FURNITURE WE PAID CASH.🚨🚨🚨 We purchased a complete bedroom set total 3k+ with delivery and set up. My husband sits on his side of the bed and the side rail broke. We only had the bed set up for 2 hours max. He's only 180 pounds. The screws were loose on that side. I called Ashley to see what needed to be done or a refund. Ashley doesn't offer any refunds. I guess we wait to see if they fix or replace the broken rail. For the next few nights we will be sleeping on a $3k broken bed from Ashley until they decide what to do. So disappointing!!! Will never purchase from here again. I knew I should have spent my money at Living Spaces they have warranty, return policy, and for extra cost they offer insurance.
Amy was so good at helping us fine the perfect bed frame.
Amy was so knowledgeable and friendly! Thank you Amy, we look forward to our new furniture.
(Translated by Google) Very good furniture and everything else and very friendly (Original) Muy bien los muebles y todo lo demás y muy amables
Very nice and affordable furniture. Our sales associate Amy Holt was very kind and helpful. Store manager Issac was amazingly helpful as well. Most definitely coming back for more great deals!
Highly disappointed with Ashley Furniture on Bell and their customer care. Bought a cabinet and waited the 2 weeks for it to be delivered. Delivery guys were pleasant asked where I wanted it and took it upstairs and set everything up. It looked fine until 30 minutes went by and heard a large cracking sound. $600 cabinet now missing legs. Upon further inspection the foot of it has splits in the woods and short nails barely sticking to the base of the cabinet. Doors are uneven and the glue at the base isn't property sticking together. Ashley has been known for quality and customer service in the past but that's a different story. Speaking of service they will give you the run around. Instead of taking responsibility for damage products they will not return an item that is damaged within their 72 hour window they claim online. They offer a technician to come and try to fix it and if not repairable they will replace. Customer care and the store has no empathy because if this product was to break 30 minutes after delivery who knows what else could happen and having a dog and child in the home they don't care about injury.
Awful experience . I was pressured by the sales rep to purchase extra pieces of a bedroom set. we stated that we did not need. the sales person said if we didn't need once delivered, no problem with returning. We did pay cash full price. Because we paid cash we had to pay 300 dollars for delivery. I would have financed and paid off. Our fault that the rep didn't go over invoice before leaving the store and reviewing at home. I called right away and the manager stated nothing they could do. Buyer be aware!!! I will never shop there again and learned my 4k lesson.
Worked with Rohullau Samadi. He helped my son and I find a bed frame and mattress. He honored a veteran discount for the bed frame. Waiting on delivery. He did tell me in the store we were looking at a delivery date of 3/20/24, but the paperwork given to me said 3/28/24. So a bit of miscommunication there. He was helpful and knowledgeable.
We bought a great deal of furniture for our new home. It arrived damaged. The guy they sent to repair could not repair it. We have called numerous times, and the company will not fix it.
Amy Holt was a great help with purchasing our new kitchen table!
Worked with Amy at the Glendale location and she made the entire process quick and easy. What a great experience!
Amy Holt was the perfect help for us. A pleasure.
Amy at the Glendale store was amazing, got us an amazing deal on our adjustable bed!!! Thank you
Glad that the product was available & in stock. My wife's glad to have her new furniture. Thanks for the fun welcoming atmosphere as well
Thank you Calvin for your costumer service. Calvin was very helpful!!!
Very professional and very informative
Amy was outstanding!! Professional, Friendly, and OMG Patient!
Mary was amazing help!
Quick and easy! Amy Holt was quite knowledgeable and friendly. Would definitely recommend and refer!
Thank you Amy Holt for your help!! First time shopping at Ashley's and you Amy made it an awesome first time experience. No pressure from you, big smile, explained everything every well. So again thank you Amy!!!!
Thank you so much to Amy Holt, she was very kind and helped us to buy our first time here. This store is amazing! Thank you for your customer service Amy. We will definitely be back soon.
We worked with Leslie. She was extremely kind and knowledgeable regarding the furniture that we purchased. Thank you Leslie. John and Laura toups
Very pleasant. The salesperson allowed us to look till we were ready
We were met by Eric and he was so helpful. We told him what we were looking for and he directed us to that area. He gave us plenty of time to look and chat about the chair we wanted. He answered all our questions and was very helpful with the purchase process. Very pleased with the entire process
Amy Holt was wonderful. Bought a recliner. She was friendly and professional.
Amy Holt was amazing! She helped us with our table purchase today and we couldn’t be happier
Amy was very patient with us. She gave us all our options and streamlined our closing. Perfect!
Thank you so much to Mary and Tish for helping us set up our home with New furniture for our new home. So excited
We walked in with no intentions to buy today however AJ assisted and showed us the sectional selection and we fell in love with one. He showed us our options and helped with the financing. Definitely will be coming back. Thank you to AJ for helping us and making the process easy.
Great to work with very friendly
Amy Holt was so patient and kind with my decision making in a new living room set!!! She helped me from the beginning to the end and was awesome in helping with financing.
Great sales person and the best service.
Mary Copp was very knowledgeable and was so easy to work with.
Becky was great to work with. Helped me tremendously to get the perfect table and chairs I wanted.
Mary was amazing! So thorough and knowledgeable and funny too! Thank you Mary for helping us furnish our new home. Christina
Always a lot of fun, Mary C is the best as usual, funny , smart and well acquainted with the products she sells
Great customer service and great deals!
Found exactly what we were looking for. Mary was very helpful and made the experience quick and easy.
Mary C was super awesome! She was friendle, super helpful and very accommodating. Give Mary a raise!
Mathew Ahart and Ani were so great to work with! If you need anything ask for them! Best experience I’ve had in a really long time with sales reps!!
Awesome very easy and very good nice people awesome store
Sales staff was friendly, knowledgeable, and very helpful. The delivery staff set up our purchases and were very polite and efficient. The only negative thing I could say about the delivery staff is that they required electricity port and arbitrarily took one that was used by another program that we have our home. Would’ve been much better if they had asked which port or outlet they could’ve used.
Had a wonderful experience at Ashley's furniture on Saturday the 24th. My husband and I have been thinking about getting a new living room set but had not seen anything we liked yet. I did however see a wall picture on the website that i wanted to see it in person. We came in to look and we were greeted by salesperson Devender Kumar he was very helpful and kind not pushy and had lot's of information. We bought the wall art and lamps and a beautiful leather sectional. Devender Kumar was such a great person we really enjoyed talking to him and he was so helpful made our experience amazing and looking forward to our new furniture.
Had a great experience at Ashley’s with Amy! She’s super friendly and very knowledgeable! A+++
Amy helped us very patiently and professionally Ask for Amy @ Ashley !!
Amy was so helpful with my purchase. She gave great advice and helped me get in and out in less than 20 minutes with my purchase.
Efficient and knowledgeable assistance. I was looking for a new Benz for my sons, and found exactly what we were looking for. Couldn’t ask for anything more!! Mary is a great help!!!
We were looking for a lift assist chair, and Becky was very helpful, pointing out the differences between each one, and helping to get us the best price.
Came in needing a mattress, left with a great experience with Amy Holt..
My sister in law & I walked in with a plan of purchasing a dresser(s). We were never greeted or approached during the duration we were there. There were about 5 associates who turned a blind eye. Derick just happened came out from the back, noticed we were needing assistance & had asked us if we were helped to which we responded "no". He was quick to help & get the order processed. Had it been any longer I don't know if a purchase were to be made. Thank you for your assistance, Derick. The selection Ashley's had was plentiful, prices were decent per the quality, the place was clean but the service provided, I mean, lack thereof (not Derick's) is god awful.
Great selection and Tisha was very helpful.
We had Amy H help us throughout our entire process and she was wonderful! She was so patient with us, never pushy, and offered her expert opinion when we needed help deciding what would look nice with our decor. We went through the wringer with the buyer closing on the house we were selling so we couldn’t purchase the furniture until that all went through and she was MORE than patient and accommodating with us! Thank you Amy!
Walked in and was greeted. Woman asked what we were looking for and I told her I lived out of state in close proximity to an Ashley store. She asked if the furniture was to be for that home. When responding out of state home she sort of snapped out, "We can't' help you, we don't ship or order for other stores but feel free to browse" turned her back and walked away. They didn't have a damn thing that appealed to me anyway!
Ivan was very professional and extremely knowledgeable about the couch I purchased, and why I should go with Ashley, including that all warranties and deliveries are all in house. Excellent experience!
I really like their furniture selections.
Tisha was very helpful with our purchase of a mattress. We will shop at Ashley again.
We were looking at tables and Amy Holt helped us find the perfect combination. She was very helpful and pleasant to work with while showing us everything.
Amy Holt was extremely helpful. She showed us a variety of styles and was so patient with my back and forth decisions. The prices we what we were looking for as well!
Very nice work Sonny and Isaac and ger i will always Ashley customer
Amy was very nice and helpful.
I had a great experience with Amy. She made everything super easy. She sent me out the door pricing information before I arrived so there were no surprises, and she made the process smooth. When you go, be sure to ask for Amy!
Very friendly and helpful. Quick too no pressure
Thanks Amy , very helpful
Ashley has a large selection of furniture. This is our second purchase from Ashley. Our sales person Derrick McNeill was very helpful, he has been with Ashley for over seventeen years and he is very knowledgeable . Derrick is big asset to Ashley
Amy Holt did a great job helping my mother choose a mattress without pressuring her and demonstrated lots of patience. Thanks Amy!
Ee had planned our day to go to furniture stores and take advantage of the President's Day Sale to get rid of some old and out dated furniture. We started at Ashley's and were greeted by Mary as soon as we walked in the door. She was very friendly and understood that we were there to just browse, but she checked in with us regularly and was there to answer questions and tell us about all the discounts available. We found what we were looking for and she and the store manager made our purchase and arranged for the delivery and disposal of our old furniture very easy and gave us the best prices they could. We saved so much on our initial leather couch and loveseat set purchase we were able to buy another clearance couch and loveseat, AND an outdoor set of furniture and still stayed in our budget. It was so nice to go out and find just what you want with no pressure at the first store and leave within a few hours feeling good about what you bought. It has been a long time since that has happened. We highly recommend you go to Ashley's and ask for Mary's help.
Love Ashley Furniture Store!! Calvin is the best salesman ever!! Great sales and great value!!
Amy was wonderful and helping me. She greeted me at the door guided me quickly to what I was looking for. I looked at several options and she helped me make a decision with my own decisions. I would definitely shop at Ashley again and plan to. I am so pleased with the experience.
We found the exact style table a chairs we liked - but color was very dark and told sales person this. I wanted to look more and came across the exact table a chairs in color we wanted. Reason for rating is I think the sales person should have known there were other colors and let us know instead of me having to walk the store looking for it myself. I found the table - sales person didn’t know it was there. If they did they didn’t enlighten us. Got the table and 4 out of 6 chairs wobble. Not real happy now.
Not happy with the lack of service. We ordered a bed frame for our daughter and still haven't received it or gotten an update on where it is. It's been 2 weeks and no one can give us an answer. The store doesn't answer any calls. We are about to just asked for our money back. Customer service line is a joke. We're just being given the run around. Very disappointing.
Amy H. was super nice and helpful!
my favorite store thanks Amy is a great saleswoman!!!!
The best furniture ever in Arizona
Amazing costumer service, Amy Holt it’s great she made the process super easy
Great costumer service Amy Holt is the best sales woman there!! She made the whole process easy and fast!
Amy has been a tremendous help with our purchase!
DERRICK McNeill....great! Knowledgeable, professional, great service! And he looks exactly like Darius Rucker. Great job, thanks!
Thank you Amy. Very helpful!! 👍🏼
Mary is a great salesperson! We appreciated her knowledge and help. An asset to your team.
Found just what we needed! Amy greeted us with a nice warm welcome and smile!!
Amy Holt helped us with the purchase of table and chairs. Excellent Supprt
Amy Holt was excellent to work with.
Amy has helped me several times when I've bought furniture here. I recommended her to my sister and they bought several pieces from her also. She is extremely helpful and very nice and professional. Valued employee I'm sure!
Loved working with Mary, she is very knowledgeable and worked to get us a better deal, excited about our new furniture!
They lie about their warranty system! Stay away
Amy Holt was very professional. We spent with her a few hours. She was very helpful and patient.
Irwin was great.
This has been truly a horrible experience with Ashley Furniture. My second loveseat came today and the power box was missing. I’ve already rec’d a 10% discount for the horrible service but i don’t feel it’s enough for all the time I’ve put in on the phone with Ashley furniture trying to get this corrected. I’m shocked and my mom was very surprised too saying Ashley has a good reputation. Not with me it don’t.
Store great. Had trouble with a chair delivered. The national customer service sucked! After 5 calls I finally called the store for resolution.
Our sales person was helpful but not knowledgeable on some things. At the end of the visit, I had found a small bowl in the reduced sales shelves at the back of the store. She looked for a price for us on her computer. Apparently, the bowl originally was one of three. The three would have cost $199. She told us that if we wanted the single bowl we could pay $199. Wrong answer. We left.
Amy Holt was amazing help.
Looking online for entertainment center and found one to fit my needs. Called the store spoke with Kumar, he gave me info I needed. Went into store next morning anf Kumar not at store yet so spoke with Ivan and he showed me to piece I wanted and explained everything in detail. Both salesmen very through, pleasant and helpful.
Eric and Derrick were very helpful in showing us all of the different options while choosing our furniture purchase.
We went in to the store no push to buy. We later went online and purchased a full living room set
Great treatment as soon I walk in the store.
Helpful staff, but they lack solid wood dining room options
We stopped in to look at barstools. Not only did we find exactly what we wanted, with Amy's help we also found the perfect club chairs! Thank you Amy! 🥰
ATTN AMY HOMESTORE GREAT
Amy holt was awesome!!
Amy Holt was very helpful in choosing the right rug and the right size for our space! Visit her at Ashley on West Bell Road!
Amy Holt was very friendly & helped us right away! :)
Amy Holt Excellence! Extra mile!
Great customer service, quality is fabulous!
Amy is always great to work with!!!
Derick was very helpful and attentive. He made us feel comfortable with our purchase.
Amy Holt
I ordered a couch set back in early December. They originally told me when I bought the couch that it would arrive beginning of January. There has now been multiple “manufacturer” delays that have pushed it now to February 6th. I have been waiting 2 months for this couch and they have left me with no furniture and more delays. Not to mention talking to a customer service rep is a very tedious process. Every single time you call the number and talk to a service rep- they are either a rep that is for online orders or for in store orders. There is a lot of transferring and repeating your story over and over again. They make it difficult for no reason. And they have done nothing to make the situation better, no discount or reimbursement, nothing. I will never purchase furniture from here again.
Best sales associate ever. He should be manager. He is very knowledgeable in all areas.
Amy Holt was great
Derek was a huge help! He understood our needs and absolutely guided us in the right direction for the entertainment center we were looking for. Best of all, I loved the low pressure and high customer service
Amy was a pleasure to work with. Very helpful and knowledgeable. :)
Amy Holt was professional
Very helpful!
Amy was very helpful, knowledgeable, very easy process, experience.
Knows her products. Sweet gal! Amy Holt
Amy Holt great to work with
Amy Holt made our shopping experience, remarkably easy, fast, and caught on rapidly to our taste and design ideas!
Great experience! Amy was super helpful, courteous, professional and friendly!!
Amy Holt helped us quickly and offered options. We walked away with the furniture we wanted! Thanks Amy!
Amy Holt was a great help on picking great dining table chairs.
The store was clean and smelled nice. We were greeted right away and wandered from there. The sales person was nice but I felt like we could feel her breathing down our backs. I get it they want to be close by but just as soon as you stop for less than 60 seconds they are on you and in your conversation. The prices are good but the feeling of being stalked makes you not want to be there sadly.
Awessome help
Lots of help. Very knowledgeable.
Amy at Ashleys furniture was very helpful. Thank you!
Amy Holt was amazing! We came in for a price match, and she made everything easy-peasy. Really appreciated that we weren’t followed around the store too!
Derrick McNeill great all around.. great knowledge on products and pointing us to the right direction.. great customer service
We had a very good experience. We were allowed to look around at will. There was floor rep that was able to answer questions and show options. We returned two days later asked further questions. We agreed and made a decision to purchase. We were pleased with the purchase experience.
WOW - Amy Holt is a lifesaver!! Saved us from sleeping on an air mattress by finding us the perfect mattress and making sure we can do same day pickup! Go see Amy! She’s an expert. Thank you Amy!
Amy holt Was very nice and friendly Did not pressure so was very refreshing!
Amy Holt did a great job helping me with my leather sectional. Great salesperson not pushy
Calvin was great! Hw was very patient with us.
Amy Holt was friendly and able to answer all my questions and got my item ordered. Thank you.
Amy was great
Mary was an absolute pleasure to work with! We will be back! Keep up the great work Mary!
Amy Holt did a fantastic job will always come back to Ashley
Amy was amazing! Super fabulous experience and very helpful!! Ask for Amy!!
Amy was amazing. Helped us to make the best decisions
We just had a great experience at Ashley furniture! Amy Holt was very helpful and made the experience easy and enjoyable!
Awesome!!!
Excellent service Amy Holt
I really don’t like shopping for furniture but my visit to this Ashley’s store in Glendale was different. Amy greeted us at the door but didn’t follow us around the store. She allowed us to look and talk on our own but was always there if we had any questions. We found a great living room and dining set and bought today.
We picked out the best living room and dining set with the help of Amy Holt! Great experience!
Great service from Amy holt.
Great service!
I had a great experience shopping here. I would highly recommend this Ashley Furniture store to anyone!
Son (first name), at the W. Bell store, was incredibly kind, understanding and helpful.
Very professional salesman. Excellent furniture and quality
They had a great selection. Service is amazing. Sells people were very helpful.
First time in an Ashley Store. Let's just say I went a little crazy. I bought a lot!
Amy was terrific
Leslie was a lovely help for us at this store! She helped us pick out a sofa and guided us through our purchase and delivery options. Will definitely come back in the future when we need more furniture.
Leslie did a good job at helping us find a couch. Ashleys Furniture overall has a great selection.
Mary is amazing
Great purchase!
Amy was such a help . Not over doing it or to much pressure on picking our bedroom set. She's very knowledgeable too. She knows her stuff
We only planned to stop and look but Amy Helped us and ended up making a sale With us. Love it
Any Holt was an awesome, flexible salesperson. She seemed to know exactly when we needed questions answered. You have an awesome sales person in Amy.
A medium priced furniture store that had exactly the piece of furniture we needed. The salesman didn’t follow us around which we appreciated.
Amy was excellent I would recommend 😃
Amy Holt
Becky was amazing so knowledgeable and patient. I would highly recommend!
Great service from Amy Holt!
Amy at Ashley furniture is awesome. Knowledgeable and friendly
Amy Holt was very helpful and made the process easy
Excellent. Saleslady was amazing
Helpful service in the store & prompt delivery
Wrote the CEO of Ashley and have not received a response. This email is due to the poor customer service at the store. Here is the email I sent:My name is Chris Dedrick and I am the daughter of Mel and Cathy Johansen. My parents are 83 years old and live on a limited income.They purchased a sectional from your 68th Ave and Bell Road, Glendale, AZ store. We all spent over 2 hours at the store sitting on the sectional and discussing colors, price etc.The sectional was purchased on November 19, 2023 and delivered on November 22, 2023. After approximately 3 days of sitting on the sectional, my mother was experiencing bad back pain. Pain that was extreme enough that she was taking a pain medication to keep the pain at bay. My father was experiencing hip pain as well.We went to Ashleys on December 2nd (I was out of town Thanksgiving weekend) to discuss this issue with the manager. Unfortunately the manager was very cold and pretty much non-communicative except the fact that he stated "absolutely no refund".One of the other staff members mentioned getting some cushion filler from the warranty company. She said that maybe that would help my mothers back pain.My parents ordered the filler and had it delivered. My husband and my Father put the filler in the cushion and unfortunately it did not help. My Mother then called the warranty company to come to the house and make any adjustments to the couch to perhaps make it tolerable to sit. The warranty company did go to the house but could not make any adjustments to the couch.In addition, about two weeks after my parents having the couch, I went over to visit and noticed something wrong with the seat where my Mother sits (left arm reclining). Half the seat cushion is now sunken and she now has to sit on an angle. I feel this is rather soon for the couch to loose its shape after only two weeks.I am rather surprised the quality of the sectional, which was purchased for $4,500, is so substandard.I suggested to my parents to go to Ashley's because I've personally had great service with your company. My husband purchased a full living room and bedroom of furniture in the past as well.My parents want to return the sectional and purchase another sectional/sofa/loveseat at your store. They were told no.I can't fathom that your manager could look us in the face, as my Mother is sitting in a wheel chair, and tell us "no refunds". I understand you have policies but I'm sure there is some sort of "exception" to the rule. My parents were willing to pay a "restocking" fee as well and were told no.If your company needs proof of back and hip problems, we can certainly provide medical/doctor documentation for you.They literally have this sectional in their family room for one month now. They can barely sit on it and they don't have the financial means to purchase another one. They saved their monies for quite awhile to purchase their "forever" couch and now it is "forever" going to cause pain.Please advise on what you can do moving forward. I'm hoping to receive a response as soon as possible.
Amy Holt went above and beyond. Thank you Amy
Very nice to meet Mr Kumar. He was very helpful. Disappointed they didn't have the pieces I need. I feel like I bought a 'Cat in a sack' wish I'd had the measurements.
Amy Holt was great! She was able to help us find exactly what we wanted and was even able to get us the best deal possible. We felt welcome and not taken advantage of like some furniture places do. Love the furniture and her customer service. Definitely recommend having Amy help you with your furniture shopping at Ashley!
Prices higher than American furniture warehouse and Mor Furniture, for the exact same pieces. Pressured to buy that day for best deal. Went to Mor and it was better price and no pressure, so we purchased there.
Sonny Kim could not be any better for any company she goes way beyond for her customer's to make the sale for the store and make the customer happy.
BUYER BEWARE. Worst experience ever. Got price match on furniture. Sales person talked up protection plan as "the best thing". After reading what the plan actually covered, called the store to cancel/refund the plan (on same day as delivery). My sales person not there, other sales person and phone person argued that we were told that in order to do price match we MUST take plan. NEVER SAID THIS, in fact at the last minute before sale completed decided to add protection plan. Sale would have went thru without protection plan. Sales mgr said our sales girl told us. How would he know, he wasn't part of the conversations? Store mgr finally agreed to refund. Waited 10 days to see refund on credit card. Called billing and was told store cancelled plan but did not put thru refund. Also was told in store that the furniture sections could be plugged into each other so we could use only one outlet for electric feature. NOT TRUE.
Becky was great to work with. She said it should be no problem to have the chair delivered and installer on Dec 29; but the warehouse called and said she was wrong; now it's Jan 5th. She over promised and Ashley is undelivering.
Amy Holt was very helpful in finding the right sofa for us. We appreciate her assistance and great customer service.
Amy holt was super attentive and very knowledgeable about the sofas. A pleasure to work with!
Amy Holt answered all our concerns before our purchase
Place was amazing Tisha helped out great and made it easy to find. if you need anything she'll have exactly what your describing it'll pop in her mind and she'll show you exactly what you're looking for
Calvin was very helpful even price matched.
worst customer service I have ever experienced. A defectiveThe love seat (hidden defect) refused to replace but would repair. Couldn't finally agreed to replace. Eventually sent truck to pick up defect and deliver new but didn't send the new. Gotta wait two more days for new one. Oh, I see that I have to give them at least one star. So you will see a one star rating on this review but don't be fooled....I give Ashley's zero stars.
Amy Holt was great to work with. Will be back.
Amy Holt was amazing
Thank you Aria at the Glendale AZ Store. She was a great listener to my needs for customer service. The gift I ordered for delivery in GA in time for Christmas Eve had a long story. Aria was able to comfort me to know that it will be arriving on Dec 22. This online order started before Thanksgiving but online customer service was difficult or did not progress past the request for a Zip Code before it hung up on me!
Absolutely disgusted with Ashley’s and done after this. We made a couch purchase and was told if we bought the extended warranty we could return the couches or even swap them out if we didn’t like them over time. Let me remind you an extended warranty we didn’t even want, but they insist so BADLY for is to get it! 2 months in and the couches are already bottoming out and started to hurt our backs. We went in and told the manager what he had experienced and she pulled out our paperwork and said your signature means we can do nothing about it, you signed. We tried explaining to her that we were told something different and never received a warranty brochure explaining what it covered. The manager went to a page that was NEVER even discussed with us. As a company you could at least explain what the warranty is and summarize everything, but not they didn’t do a damn thing. They made our purchase and had us sign without any knowledge of what the warranty actually was. I hate this business with a passion now and after this payoff I’m done and taking my business elsewhere. We’ve been loyal to Ashley’s for 2 generations of our family starting from Colton, CA where we’re originally from. The most successful business are from loyal customers, and you just lost one. Also, don’t just take my word for it, go on yelp and look what they’re saying about this place and business as a whole. NEVER purchase their scam warranty. I wouldn’t even buy here to begin with, but if you can’t find what you’re looking for elsewhere make the most minimal purchase you can. Most google reviews are only the new people or people who just made a purchase, of course you’re living on cloud 9 at that time, wait til you start having problems with these tight wads. By the way the two men that helped us was the one they call Danny Devito snd his crook boss who lied to us about the warranty Ed Luna.
Absolutely disgusted with Ashley's and done after this. We made a couch purchase and was told if we bought the extended warranty we could return the couches or even swap them out if we didn't like them over time. Let me remind you an extended warranty we didn't even want, but they insist so BADLY for you to get it! 2 months in and the couches are already bottoming out and started to hurt our backs. We went in and told the manager what he had experienced and she pulled out our paperwork and said your signature means we can do nothing about it, you signed. We tried explaining to her that we were told something different and never received a warranty brochure explaining what it covered. The manager went to a page that was NEVER even discussed with us. As a company you could at least explain what the warranty is and summarize everything, but not they didn't do a damn thing. They made our purchase and had us sign without any knowledge of what the warranty actually was. I hate this business with a passion now and after this payoff I'm done and taking my business elsewhere. We've been loyal to Ashley's for 2 generations of our family starting from Colton, CA where we're originally from. The most successful business are from loyal customers, and you just lost one.By the way the two men that helped us was the one they call Danny Devito snd his crook boss who lied to us about the warranty Ed Luna.
My wife and I bought a beautiful brown leather sectional that we saw and tried in the store. It was very comfortable. My wife has a very bad back and it is chronic. We got the couch delivered and set up by two nice guys.When we sat down for the first time the cushions were very hard. Hard enough to irritate my wife's back, to the point, she did not want to sit in the new couch. We tried to return or exchange the couch, but the store manager would not listen. I don't know how long it will take the cushions to soften up as in the store, to be comfortable.Very disappointed.Mel Johansen
Amy was efficient courteous and professional , highly recommend her
Ivan was a gem … he gave us some ‘space’ to get started but when we needed help, he ‘stuck it out’ with us until we made our final decision. Great service! We made a previous purchase in this store about 6 years ago and both times, we were thoroughly pleased. 😃
Amy was efficient and knowledgeable…great experience!
Come visit Amy Holt she was very helpful. We found the perfect dressers. And such wonder sales person.
Amy Holt great service !!
Our salesperson Becky of Glendale was friendly and very knowledgeable. Appreciated the overall no-pressure atmosphere as strolled the store.
Rolly is an amazing person to work with and he helped us get furniture sorted for our new home. Will definitely recommend Ashley to all of my friends.
When we met with Amy to look at furnishing our entire new home we were a little weary of her aggressive tactics however appreciated her desire to help. We went to several stores and decided to come back to Ashley and purchase an outdoor patio set as well as a coffee table for about $2600. We were told everything except the coffee table would be delivered the next day which was printed on our receipt. After not receiving a call from the driver by noon we reached out and were told they would give us a call an hour ahead of time. At 445 pm we still had no call. We reached out to the store and spoke with Jenna at the back desk. She told us that we were not scheduled that day and there wasn't much she could do. I explained to her that the only reason we purchased this particular patio set was due to us leaving back to our home in a different state in two days and would not be there to accept delivery. The paperwork we had in hand stated December 7th for premium delivery. When speaking with her she started to get a condescending tone and became irritable. When I stated I would come back in for a refund in the am she replied back "if that's what you want to do, fine" and hung up the phone on me as I was trying to speak. I immediately went down to the store to get a refund. She denied over and over again hanging up on me when I had four witnesses listening to the conversation on speaker phone. Kevin the manager wasn't even at the store and I had to wait 20-30 minutes for him to return. He was less help then Jenna. I wouldn't recommend buying from this location ever. They tell you a date to get you buy the product then change your delivery date to when it is actually available without contacting you. Sleazy tactics and the worst customer service ever.
Amy. Holt Very personable and knowledgeable. Very helpful.
We always get the best service with Mary.
Matthew did an excellent job helping. I came back in a second time and Matthew and the manager went above and beyond to help me with all my needs!! Excellent quality too.
Amy was absolutely great helping us find the right recliner we needed. Great personality and ensured we walked away with everything we needed.
Nice selection but did not find what we were looking for.
Amy Holt was a terrific help in helping us make a selection of sofas for our new home.
Amy Holt was very helpful and patient in helping us find the right sofas for us.
Great service
STAY AWAY!! They lie, I paid over 6K for real leather furniture with warranty, first it took forever to get my furniture - weekly fighting (6 months to get all pieces) now that furniture needs repair (1.5 years) warranty is horrible, and NO real leather- they only put a very thin layer that's real. I feel I was lied too. Even folks I talk to - they have all been lied too. FIRST and Last, I will never again buy stuff from them.
Sales lady stuck with us while tending others. Gave us time and space to discuss options. So so happy I found the Cappuccino color in leather to match our Great room rug perfectly and the size of the two pieces does not overwhelm the space. Enjoying the massage and heat very much. They must be super comfortable cause my husband keeps falling asleep in his. Thanks, Ashley!
Mary was amazing and so helpful!!! Great first experience of buying furniture.
Amy was was amazing and super helpful!!! Thank you!
Amy was super helpful and not pushy will be back for the sofa
Amy was most helpful & found us the perfect fit.
Amey , was a great lady and helped us with info about the product and sale pricing as well as put up with us discussing our options. Thank you
Amy Holt was great. Great service and great attitude. Thanks
I highlyvrecommend the Ashley on W. Bell Rd. in Glendale, Arizona, Great people, great furniture, and great prices. Found just what I was looking for.
This place was amazing! They have so many great deals and so much furniture in stock. They will even deliver for you. Mary is super helpful and will be around whenever you need her. Kevin was also amazing with giving us a great deal. I would shop here again and again for furniture!
Amy Holt was awesome! Super helpful and friendly! Great experience at Ashley Glendale!
Amy at Arrowhead was awesome. She found us the perfect couch! Will be back to see her again for a bed. Thank you for an amazing experience!
Great Amy holt
amy was great helping me out! got a new mattress and she was really a big help explaining all of the different ones
Amy Holt was fantastic. She patiently provided all the details we asked for. She made the insurance and payment process easy. We loved the fact that she gave us space to explore the options and make our decision. This let us make our quickest purchase to date.
Eric Greenwood was the best , He helped resolved the issue that was brought forth to him with a smile. Thank you for the great Customer Service you provided.
I've been trying to reach Ashley about my problem for weeks now and no one seems to be returning my phone calls my first visit and purchase it actually was not a great experience they need to Improve their response time to unsatisfied customersThey'd pushed in the store fine it's just when the furniture was delivered I'm having the worst time getting my problem resolved
Amy did a great job helping us pick out a couch. She answered all our questions and was patient with us while we shopped.
Thank you Amy for all your help and taking the time to run the numbers for us on our new couch. Really appreciate it
Amy Holt was wonderful and made our experience here 👍🏼
We so enjoyed working with Amy.
You must ask for Amy!!!! She is so knowledgeable and gave us the best deal!! Delivery was a breeze too!
Mary Copp and Kevin Johnson were amazing. They were professional, helpful, knowledgeable, personable, and courteous. We were happy with our purchases and felt the pricing was reasonable
Amy H was great, not pushy but always there to help
Amy Holt was very professional and helpful with my grandma on getting a new bed set
(Translated by Google) Good personal attention available, they can give you credit with the ITIN number (Original) Buena atención personal disponible pueden darte crédito con el número ITIN
Amazing service! Isaac & Mary were great!
Very nice workers and very helpful
A smooth and informative process all thanks to Amy!
Amy was very helpful during the process of me looking for a new bed set! Would recommend her!
Absolutely love Ashley furniture, great quality for affordable prices. The customer service is friendly but not overbearing. Highly recommend.
Customer service in the store was great. Delivery was a nightmare.
Amy was really nice!
Amy was great!
Amy was very pleasant and easy to work with. Very accommodating and knowledgeable, and patient!
Kumar was amazing and so helpful to us! We have a nice gift for our friend now
Verry helpful good service
Awesome service great recliner
In my opinion, you should stay away from this Glendale Ashley Furniture Store. I purchased a sofa from this store. Once delivered, they are completely hands off and no longer about customer service, or even professionalism at that. The customer service is terrible. I have been met with rudeness in the store which included a degrading comment toward me. The manager, Kevin, spoke with me one time and did not follow through with what he said he would do. Now, I have been unable to get ahold of him and no return calls. If you decide to purchase from Ashley, choose a differently location.
Amy Holt was wonderful!! ThNk you for helping me pick out my bedroom set!!
Mary was extremely helpful. We are excited about our new dining table and art.
Amy greeted me at the door- I knew what I wanted and she helped me get in and out in 15 minutes. Great experience, will go back. I hope you win!
Amy was amazingly nice & knowledgeable:)
Great service no pressure Thanks Amy
Great service! Great quality. Delivery was easy and they did a very nice setup. . Everyone I dealt with was professional.
Amy was amazing!
Amy Holt was a great help and not too over bearing like most sales reps.
Wonderful experience and very fast!
We had the pleasure of working with Mary while picking out our new living room set and dining room set.
I visited this store with my family looking for a couch set. The Sales manager Luna and Sunny was very patient and explaining the various options. Finally ended up selecting the best couch ever! Nice and worthy for a price you invest. Highly recommend this store and should visit again! Thank You Luna and Sunny. Happy Holidays..
Luna the store manager was fantastic!! Very helpful and fixed an issue with my account immediately. Raul was the best sales associate helped me find just what I was looking for. Ani was also so helpful to fix my account issue. Best service ever!!
Amy was awesome!
Amy was a great salesperson!
Excellent customer service from Mary! Great experience
Always a Great experience.
Stop by today at Ashley store located at Bell Road, Glendale Great prices going on! We were assisted by this gracefully lady Sunny. She graceful let us look around with just checking slightly to see if had any questions. Great customer service. Attentive, gave few tips Need new furniture ? Go and ask for Sunny
Thanks to Sunny Kim who helped us buy a mattress and loveSeat at the Bell Rd store. Excellent customer service. Let us browse at our own pace, was there if we had questions and when we where ready to purchase. Made the process quick, easy and pain-free.
Kumar was extremely helpful
Thank you to Amy, I had a great experience purchasing a sectional for our home. Thank you for your help, patience and input. We greatly appreciate you!!
Got a sectional Saturday and Amy was very professional and helped me find exactly what I was looking for at a fantastic price.
Amy was a great help to us. Highly recommend dealing with her.
My go-to place for quality furniture. The pricing is good, although the financing could be better as people with credit issues could use a break. What happened to good old layaway plans?
Shopping at Ashley has been a great experience. We went there three days ago to see what they had to offer. We liked their products so much that we purchased our living room furniture. When went back the next dsy and purchased bedroom furniture. It was an easy and very professional experiance. Best of all it was a 5-year same as cash purchase.
Becky from the Glendale Arizona store and the Assistant Manager worked with us on finding the dining room set that was going to be discontinued and was not on the show room floor. After several attempts she was able to find the only one left at the Glendale warehouse. We were able to pick it up that afternoon at the warehouse and the service men were very helpful in inspecting the set and loading it into our SUV. An excellent job by all. Thank you
Amy was very helpful and knowledgeable with our purchase today. Great service
Amy was very helpful, very professional and great to work with at Ashley furniture. Best part was her laugh
Derick McNeil and Eddie Luna did a great job we had a beautiful experience with our new bedroom room set. Definitely coming back to Ashley furniture in Bell Road. Thank you so much guys….
Why can't you give 0 stars?Garbage, overpriced furniture Feel sorry for staff that has to push particle board kitchen tables What a joke.
Very friendly. ,knowledgable. Great experienc
It was very pleasant to walk in and not be hounded by associates wanting our business and not letting us look around. The associate was a lady with black long hair was friendly and very helpful. We were not pressured to buy anything, even though we got a couch. Ashley's on bell was not pressuring like the Ashley's in Avondale.
In my opinion, you should stay far away from this Glendale Ashley Furniture Store. I purchased a sofa from this store. Once delivered, they are completely hands off and no longer nice. I was given an old policy, they are refusing to honor... even though they had me initial it and attached it to my receipt. The customer service is terrible, and the manager, Kevin does not do as he says. When speaking to employees in the store, I have been met with one rude interaction after another. The manager will not return any calls. I would have loved to settle this professionally but I have not been given the chance. This store puts the customer last. If you choose to go with Ashley Furniture, at least do not purchase at the Glendale store. It is very rare that I leave a review like this as I understand everyone has bad days and customer service is a challenging job. Kevin spoke to me one time, and has not followed through with what we spoke about and now I am unable to get ahold of him.
Derrick helped me find the perfect living room and bed set. Very knowledgeable about the specifics and knew his way around the room. He was kind and had patience with us which won us over because we was definitely clueless on what we wanted at first. Thank you Derrick!
I’m so grateful with the service provided, Amy Holt was very helpful and patient. Thank you so much
Amy is amazing! She definitely helped us with everything we needed for our new home 🏡 ❤️
Amy Holt is the best! Thank you so much
Walked in didn't feel like I was being pushed to buy which was pleasant and we found a beautiful coffee table that we purchased
Any Holt wa very friendly and helpful. We had picked out furniture, but needed to think about it and came back later to get it and she was very gracious about us wanting to wait.
Matt Ahart is Top Tier Ashley furniture Rep, very Informative and Cordial, A Pleasure doing business with him.
Mary was my sales associate today and she was amazing and knowledgeable!!! She helped me through the process of coving two different living spaces in my home. She wasn’t pushy or overwhelming, it was just a great shopping experience with her!
Appropriately attentive, and always checked for lowest prices. Seem to know the store quite well. Amy Holt did a great job.
Great selection and prices are reasonable. Daniela was very helpful and knowledgeable about products. I should have come here first! 😊
Mary was fantastic to work with, making it a breeze to purchase furniture. Wonderful experience!
She was knowledgeable, fast, and patient while I decided. She got it all done on my lunch! Thanks Amy Holt!!!
Matt the sales person was very helpful and listened to what I wanted and did not push for the sales
Great prices ,Great sales staff
Great price for good quality furniture. Good selection from which to choose. Attentive staff without being pushy. Prompt and professional delivery.
Freak experience from start to finish
SeriouslyThis place is terrible. I was guaranteed delivery Sept 29. They only delivered parts of parts of some of the furniture so it couldn't even be assembled. They also sent a wrong piece and several pieces were broken. Then I had to sit home another full day so they could deliver the rest of my order. Then I had to call again to order replacement parts for all the damage. Then when I got the parts, 2 parts that needed to be ordered did not come in the box, So I had to call yet again. Even though I went over what I needed 3 times with them over the phone and sent photos. This company is chalk full of incompetence. Do not buy from here.
I was completely satisfied with Eric professionalism and customer service, was on top of it made sure me and my fiancé left happy with what we purchased. Highly recommend!
We were greeted and helped my Amy and she was awesome. Great sales person and very helpful. Please tell her she made our Ashley experience excellent.
They have great customer service but do not trust their warranty plan. They do not honor their warranty. It was one of the worst experiences I’ve ever experienced. The “leather” peeled off of the sofa, yet they said it was my fault as a customer and they didn’t honor their warranty. So, sitting on the sofa is a bad thing? Using the furniture for its intended purposes is not good? Also, I purchased their leather cleaning products and used them as instructed, yet my warranty still was not honored. I will never purchase from this business again. I feel they lure you in with customer service and pleasantries, but do not follow up on their brand. at least that was my experience. Buyer beware!
Great service and quality.
Michael the sale person was extremely knowledgeable and helpful in every way possible. From financing to taking my call for a question once we got home. Luna the manager was great with my service dog. She loved him and he gave her lots of love while I finished the sale process. 100% recommend this store. It’s been a long time since we have experience this level of customer service and we are grateful for the experience!!!
Ivan was very helpful and the service was top notch.
Amy was wound full help and very friendly and kind
5 Stars for Amy today. She got us in and out super fast and she’s got the best candy bowl.
Shout out to Amy for being speedy and super nice! In and out within minutes. WooHoo!!!
Danny was very helpful and got me everything I needed.
Our experience was really good. The only thing that was weird was we were greeted by one salesman and he was helpful and gave us info to start off with , but let us go through the store looking. Then we had the manager come up with a different salesman because the original was busy. The second one was really nice and informative, but followed us and i just like walking around on our own. He wasn’t pushy so it was ok. I know our product will be great. Again, the second salesman was really nice and helpful.
Amy was amazing. We had a really good experience!
Mary was very helpful and patient. All the staff was very polite.
Mary was the best. I was super lost on what to purchase and she figured it all out for me.
Amy was very helpful through the whole process. She explained everything detail by detail. Very enthusiastic, patient, and kind. Overall 10/10 experience.
Amy was very helpful in choosing what we needed for our home. She was very patient, kind, and full of smiles, we were able to make a big purchase thanks to Amy.
Amy was awesome and she made my shopping experience pleasant and super easy!
We came to Ashley’s over the weekend and Amy was very helpful with helping my family find furniture for our home and helped find what perfectly fit for us.
When we came to Ashley’s Amy helped us a lot with finding our furniture
Sonny Kim is an all star. Loved working with her. She was very helpful and got us the best deal possible.
Awesome customer service
Kathy was so nice to work with
I love how everyone was kind and helped me find the right items for my new apartment. The way they helped me get things right things is exactly how every other store should be ! Great service highly recommend!
Very expensive products.
Thank you Mary at Ashley Furniture on 69th and Bell rd! for such a wonderful shopping experience! We found everything we needed thanks to her. Highly recommend Mary and Ashley Furniture to anyone looking for furniture!
Just bought some furniture for my wife. Great service and unbeatable prices!! Amy our sales associate was the best we have had at Ashley furniture! Best customer service experience yet. 10/10 Recommend going here.
Amy was absolutely amazing. Helped us with deals from the discount weekend that we missed. Smooth transition and wonderful personality. Someone you definitely want to help you get your furniture
Amy Holt was an excellent sales person, great personality and was happy to assist even with her day off. Thanks Amy
Calvin is the best salesman!!!!
Daniela was Awesome. She was patient and very helpful
Michael Garcia was very helpful in selecting my lift chair. Good personality and made me feel that I was being valued as a customer. The store itself is full of any furniture you may need. Very clean and attractively presented. Prices are competitive to lower than found in other stores for the same chair and features.The chair was made in Wisconsin at their own facility so delivery will be prompt. Thanks Michael.
Amy was great helping us with our new bedroom furniture.
Amy Holt was extremely friendly and helpful!
Danny was so helpful and made us feel very comfortable. He gave us the time to look at everything and provided his insight along the way. I am so excited to get my new furniture.
Best furniture shopping experience ever. The customer service was incredible. We went in for a bench and had so much fun shopping. We had to say yes to new bed and mattress and recliner. Mary and Kevin were fabulous and we truly appreciate all their help
Got 100% of the help I needed to find what I wanted.
Amy Holt was our sales person, she was very helpful and not pushy at all
Amy was excellent
Amy holt was the best sales lady ever we loved working with her
Great and easy experience
my grandma and I went in to look for reclining love seat. We were greeted at the door and found a love seat we liked. Ivan walked us through the whole process and was incredibly patient, kind, and efficient when interacting with my grandma. He guided her through the purchase and made sure she understood everything. Ivan was awesome!
Amy was amazingly easy to deal with and after days of shopping g for a sectional we finally found one we loved
We have been very impressed with employees and the selection at Ashlee on several different occasions in several different towns. They have good quality furniture, and very reasonable prices.
Amy Holt She is a courteous and helpful sales person.
Amy Holt was so helpful ! I would highly recommend !
Amy H. was awesome!
Mary was so wonderful and she got us the sofa and loveseat we where looking for. Great prices. I highly recommend Ashley furniture.
Very helpful but also let us explore on our own
Very friendly. Sold us an entertainment center. Also offered to let us know when more barstools were coming. Took our names and told us she would get in touch with us when more models were coming into the store. Thanks for all your help.....
Cathy was great! Very caring and helpful finding everything I need moving into my new home. Highly recommend!
Nice and helpful lady
Amy Holt was wonderful and helpful lady I will recommend all my friends and send them to her
Found what we’ve been looking for and our sales rep, Daniela was so helpful, friendly and knowledgeable.
It was a great experience. Ivan R assisted us from the very beginning. We appreciated his customer service. He was very welcoming, pointed us in the right direction to browse. Following up to answer all of our many questions. He took his time to show us the many different styles so we may compare. He was very thorough and explained everything from financing, warranties to delivery. As a result we felt very comfortable thru the entire process that we did purchase a sectional sofa and matching chair. 😀 Thank you!
RJ was very helpful and friendly. The manager was extremely knowledgeable and mosr helpful
It was very nice and easy getting through the checkout process and Derrick McNell was an amazing help and answered all questions that we had. He is a very kind-hearted employee and was very attentive.
I had the pleasure of working with Amy when I was in Ashley furniture for a new dining table, and I must say, her assistance was exceptional. From the moment I walked into the store, she greeted me with a warm and friendly attitude, making me feel comfortable and valued as a customer. Amy’s knowledge of the products was impressive; she patiently answered all my questions and provided valuable insights about the dining tables available.
Amy very helpful
Went in with my husband found the furniture we needed for our new place we were in and out. Amy holt is the person to go to she’s very insightful and friendly.
Me and my wife went in for new furniture for our new place, we were in and out within 20 minutes. Amy Holt helped us so much with getting the best deals and she was very fast and friendly. If you go in ask for her!
Sammy Kawry was a very nice, very helpful Trusted Advisor. We can back the next day after taking some measurements at home and he set us up to be able to get what we needed and figure out how to get it by the day we need it! 5 stars and raise for this guy, my wife and I have been furniture shopping for 3 months now and hate feeling pressured or followed… when we return to Ashley Furniture we will look for Sammy to help us.
Michael was wonderful to work with and very knowledgeable about the products we were looking at. We would recommend him to anyone. Thank you Michael for all your help and making the selection process work so easy. Steve and Kathy
Worked with Mary and she was fantastic.
Danny helped us pick out a mattress and box spring! He was so patient and very kind and professional. If you come here to shop I recommend him 100%.
Danny Was very helpful today in getting us a new bed and comforter! Definitely recommend coming here!
Ivan helped me today, and he was very pleasant, gave me all the details, and wrapped the sale up. He was an excellent salesman!
❌never buy from Ashley, worst experience ever❌ If you’re reading this review, save yourself some money, time, and energy and go buy your furniture from anywhere else. We picked a rug in-store a few weeks ago, the manager told us it’s in stock but they can only ship it a week later. We thought “wow their logistics are slow but okay”. A week later, we didn’t get our package. We waited for another day, still nothing. No email, no text, no phone call, no package. So we called them and they said THEY DIDNT SHIP THE PACKAGE because they could find the order ID. What’s wrong with their ordering system? Why would they call the customer and check? We were very disappointed. Later on they said they can only ship our package a week later (again). Like seriously? You messed up our item and the best you can do is 1 week later? Anyways, 1 week passed by and they promised it will be delivered on that exact day. But guess what? They package was delayed (which I’m not surprised of). Should I have ordered on Amazon or any other place, I would be able to enjoy a nice piece of rug without going through all these cr*p. I regret buying from Ashley. They will never ever get a penny from me in my entire life.
It had what we wanted. Calvin was professional and helpful. PS: BOO! to Ashley Furniture's policy of not hauling away the old furniture, even for a price. As if two senior citizens widows (ages 77 and 59) could just easily wrangle heavy furniture out the door!
Salesman promised delivery service would install the USB Chargers on the nightstands we purchased. Delivery service not only declined to install, they damaged our hardwood floors and destroyed our welcome mat at the front door.
We stopped by to look at some couches, dining tables etc. Sonni took really good care of us. She helped us find what we needed. We shopped other storrs that even carried a lot of Ashley furniture but we love the way Ashley stores are set up to help you find the right combination of furniture.
LOVED our sales guy - fast and efficient! ASHLEY - however you NEED to haul away existing furniture. I'm having a heck of a time finding a way to do that. My husband and I are elderly and have no way of putting it on the lawn so Habitat can pick it up. For the amount of money we spent with you it is ridiculous that we have been spending HOURS to get a perfectly nice leather couch taken away. Had I known this before I bought there I would have gone elsewhere.
Purchase a dining room table, and a sectional couch, and two barstools. Had them delivered and assembled. Everything went off without a hitch, and the products are superior for sure.
First met with Danny on Sunday to look at a predetermined bedroom set picked out on line. He was very accommodating and assured me we’d receive the on line pricing. He assured me that the set was available and timely delivery could be accomplished. After considering other options We returned to the store Monday afternoon and purchased the set. Danny was always professional and was available to greet us and complete the sale.
Mary is wonderful and extremely helpful. We will be back in to purchase mire through Mary.
Came to Ashley to look at couches. I ended up with bedroom suite pieces and counter top chairs! This was an awesome experience. The delivery fees were beyond reasonable. The pieces are beautiful and well designed. Photos to come after delivery. If you come to the store, Sales Specalist Becky and her Manager, Luna are THE people to work with. Ask for Becky when you first get there. She is knowledgeable, provides space for you to shop and does not pressure you at all. She is kind and had a refreshing sense of humor that you don't normally feel in these furniture shopping experience. We will be back for our future furniture needs!!
Danny A came to help us immediately when asked. Got us out in 10 min and even provided a discount on delivery for me being in the military.
Danny A. came immediately to help. He gave us a discount on delivery on for military. Super helpful!! Very fast service!
Matthew was amazing! We got our dream mattress and accessories. We were in and out in no time. Also thanks Mr. Luna! We will definitely be back.
I am moving to my first apartment and Amy was amazing helping me decide the right color and couch for my new home. It was a breeze walking in and out as happy as can be
Amy is super. I would be happy to shop with her always
Never stop smiling Amy holt , thank you for helping us
Amy treated my grandmother well sold her a good chair
Awesome as alway.
Matthew A at the Bell RD store was great and very knowledgeable! You picked the correct person to greet people at door ! Was a great experience , can’t thank him enough! He was able to find exactly what we were looking for , with out the silly headache , thank you again ! Bill
Kumar was our sales person. He was extremely knowledgeable, low pressure, and worked with out budget very well.
Great people and a nice store.
Wonderful customer service, great prices!
Everything was wonderful. Derrick McNeill was our associate who helped us, and he really made sure we were taken care of! Great customer service!
Amy Holt was amazing and helpful! Great service!
Everything was excellent Thank you
Danielle, it was great! She was very patient and very informative, and I would recommend her to anyone who is shopping for furniture. I’m looking forward to trying my new chair when it’s delivered..
Canceled my order online but Marie and Danny were very helpful and fixed all our issues. Thank youuu (:
nice
Excellent personality. Not pushy! Explained items well!
Mary and Jarrett provided exceptional customer service in the Glendale, AZ store. I will be back! (in my Arnold Schwartzeneger voice).
Our sales representative was awesome. We appreciate not being pressured into or hurried on decisions. Super personable. Go see Amy Holt!
Had a fantastic experience without the heavy sales push. Our salesperson Amy Holt was fantastic
Mary was fantastic!
Review for 67th Ave and Bell location. Derrick Mcneal has been my sales man for the past several years and will continue to be, He is helpful, patient, listens with a smile and the best part is that he is humble and Eddie Luna was very helpful as well. 😊
Amy was great to work with
Mary Copp is fantastic. Helped me find exactly what I was looking for.
We were very pleased with the service from Rolly...he was very helpful!
Pleasant shopping experience. Sammy was helpful and accommodating to all of my questions. I'm definitely going back for my next furniture purchase.
Amy was great throughout this shopping experience. She was very patient and understanding as me and my wife deliberated about our coach purchase. She also gave us suggestions/recommendations without being pushy or salesy. We will definitely take a look at Ashley Furniture for future furnishing needs.
Amy Holt was so lovely to work with; she was very attentive and patient!
Mary Copp is AMAZING!!! She is wonderful and super helpful. She made a great deal for my new living room set complete!!!
Recently purchased beautiful recliner here. Sales staff helpful but do NOT hover which is greatly appreciated! Getting delivery in just few days! Sammy was my salesperson and awesome! I'll definitely shop here in future and request for Sammy to assist me. Thank you!
Amy was so kind and helpful.
Excellent customer service.
Amy was a great help.
Amy was great
Derek was incredibly professional and helpful - nice to have a store associate not try to upsell constantly, but rather listen and advise. Great experience - bought north of $2k USD
Daniela P. was great! She was very knowledgeable on the furniture, answered every question we had. Thank you for the great service Daniela!
Amy was awesome!
Amy was very friendly and helpful!
Danny was great! He was super helpful at helping my mom find a new mattress!
Paid in full. They messed my whole order up. Took a week to get all my bedroom set. I do not recommend them at all.
Amy was amazing in helping us figuring out what would look good in our home and she was not pushy at all!!! Amazing customer service bad definitely will be back to see her again!
Amy was a huge help and I will definitely ask for her on my next visit if
Amy was fantastic! She was very helpful as soon as we walked in.
Recently I bought a new mattress from here; and the staff was very helpful, but not pushy. The entire experience was great! I hope the delivery goes just as smooth.
Great service and delivery. Quality products.
very friendly and helpful! was able to find the perfect rug for my appointment!
Our salesperson Kim was wonderful. Showed us several styles and options, wasn't pushy and really a pleasure to worj with.
Amy was a great help for helping us find a new bed thank you Amy for your great customer service
Amy was very patient with me and made sure that when I was finally done I had all the pieces I needed and loved!
We visited the store today. Mary was our sales representative. She was very informative and did not make us feel pressured. We ended up making a purchase at the Glendale store with her help.
Mary was incredibly helpful. She gave us our space and allowed us to make our decisions. It was much appreciated. Her input was very professional and very insightful.
It was a wonderful experience
DO NOT BUY THE WARRANTY!! Or just shop elsewhere altogether. I don’t care how sincere, charming or helpful your salesperson is. The warranty covers nothing. Zero. They are not helpful AT ALL in covering damage that is very clearly a defect in the manufacturing. Less then one year and our couch is falling apart. I should have known better.
Just bought a new mattress and bedroom furniture set here! Matt was awesome, knowledgeable, and walked me through the process fantastically. Kevin worked the numbers to help me on the financing, Making it possible. Great experience! Excited to receive my products in a couple weeks!
Amy was very efficient, pleasant and professional
Sonny Kim was extremely knowledgeable and an absolute delight to do with.
I hadn’t been into an Ashley store for a couple of years, I forgot how amazing this place is! I found some really beautiful things and Amy Holt helped me find sets for things I was looking for, and even helped me carry everything to my car. Thx Amy! I’ll be back to Ashley soon, what a great shopping experience.
I’ve purchased there before, and it’s a good quality of furniture, and Mary was a good seller to us
Danny was very helpful.
Danny was super helpful the minute we came in! Didn’t pressure us at all & helped us find a great deal on a brand new couch!
Amy is great, very helpful and responsive. Appreciate her knowledge and help through the purchasing process
Danny was great helping me order exactly what I wanted & saved me money as well. Showroom is friendly & clean. Staff is helpful and we always come back for the great quality
New furniture in bad shape. No inspection before delivery. Delivery guys not qualified or had the tools to repairs furniture.
Matt and Luna are awesome! Spent so much time with us, patient and helpful! Made us s great deal too! We will be back!
Amy was so helpful and nice! I’ll always look for her when I’m shopping at Ashley’s!
Amy was absolutely amazing!! Got us in and out!
I came in looking for a queen bed with headboard storage and drawers on the side. I almost drove by because nobody had what I was looking for. I so glad I stopped and checked them out! Ivan was very helpful and knowledgeable, he showed me exactly what I had been looking for! Long story short, I am very satisfied! Thanks Ivan!
Had a great shopping experience at Ashley's in Glendale. Walked and was immediately greeted by Danny, a most genuine sales rep. He gave me time to look around without feeling pressured. Once I was ready to make my decision on the furniture I'd wanted to purchase, he was very professional and assisted me with getting all the items on my want list. He moved at my pace and made sure I was comfortable with the process and suggested any items that were on sale. Once all my selections were done he had his manager, Luna, review my order and approved some very nice incentives for me which I sincerely appreciated. The whole process went smoothly and the gentlemen where very thorough in explaining their delivery methods. I will definitely come back to this store and recommend Ashley's in Glendale to anyone looking to add new furniture or starting a new beginning ...like me. Please ask for Danny, he's an old soul and you'll enjoy his company and help!
Both Cathy and Mary at the Arrowhead location were very polite and helpful. Such a pleasure to work with. Thank you!
RJ was super helpful and very professional! We walked in just to browse but found a couch for a stellar price and walked out happy with a new couch and a great buying experience.
Kumar was absolutely fantastic!! I have been looking at buying furniture for over 5 years and up until now I have not felt comfortable spending a large amount of money. Kumar did not try to up sale me and was very knowledgeable and patient. I highly recommend you come see Kumar I can’t recommend him enough!!!
Eric and Luna were amazing and helped us find what our family needed. They went above and beyond to make sure we got the best deal. Highly recommend looking for Eric and Luna when you come here!
Sonny was an amazing sales person she was a huge help thank you 😊
Amy was fantastic! It was an easy process
Associate was very knowledgeable and courteous. Wonderful experience
Amy was super helpful!
Amy was very helpful
Had the pleasure of doing business with with Danny and Luna, they were very helpful and professional, would absolutely recommend!
Amy awesome
Danny and Ashley Bell Road was great to work with cordial knowledgeable and understood our needs
Matt A was awesome!! Bought a couple pieces for our new house
So excited for our new couches! We got a great deal thanks to Danny and the Labor Day deals. Definitely worth checking it out this weekend! Great quality and service!
Amy was awesome to work with!
Amy was great! Got us the price we wanted!
Derrick was wonderful
Derrick McNeil is the best! Great service! Made it fun! Ask for him when you go to Ashley's!
Leslie was wonderful to us! She was so knowledgeable and helpful and after several not-so-great experiences elsewhere, we were able to get everything we needed all at once. Such an excellent experience. Thank you, Leslie and Ashley Furniture!
Amy made the shopping experience stress free. Knowledgeable and friendly!
Super friendly, no pressure. Amy was great! Everything in stock! So happy!
Amy was very helpful but not too pushy… just right!
Loved the help from Derrick! Thanks for helping me with a table!
Derrick McNeill was awesome! He really helped my girlfriend and I find the perfect sectional for our living room! He listened to all our needs and really put us in the perfect couch! Also, not a “pushy salesman” you see in a lot of furniture stores.
Derrick McNeil did an amazing job and helping my family find our dream sectional!
I order a queen size bed platform last month from the store. Went to the warehouse to pick it up. Came back home to find missing bed rails. I called customer service and said to me it will take a month to ship it to you. I’ve waited over a month now and nothing Terrible and horrible customer They don’t have want to help me at all waste of money
Derrick McNeill and Eddie Luna were very nice and helpful. I found the perfect kitchen table thanks to them.
Derrick McNeill and Eddie were extremely friendly and helpful. They made sure my girlfriend and I found the perfect kitchen table for our new apartment.
Rj was great and very helpful with my purchase
Amy was incredibly helpful.
Ron was a great help! Very friendly and very high energy ! He answered all of our questions and helped us find the perfect entry table!
Amy was the best, very Patient with my husband. Thank you Amy for your time and help. Mr.& Mrs. Mason
Sales rep Danny A, was very helpful. Even though the bed set I was looking for was discontinued he still did a great job showing me some great alternatives! Thank you!
If you buy from Ashley Furniture, don't purchase the warranty. They will find every excuse not to fix your furniture.
Amy is wonderful and very helpful
Great showroom and furniture selection. Kumar greeted us at the door and was a great help pointing us in the right direction and helping us close the deal.
Someone helped me immediately but was not pushy… when I needed help he was nearby and helped again… kind, knowledgeable and friendly
Amy was great
Amy was great
Amy was great!!!
Leslie and Jared were one of the most outgoing and friendly Sales associates ive had the pleasure of working with.. Very attentive and truly listened to our needs .. believe me, I had alot of them. Beefy did an Excellent closing and Leslie was simply a plessure to work with .. Great experience.. Thank you again !
Leslie was awesome today. She helped me and my family find my new bed room set and was so friendly and helped us out a ton! Also the manager Jared aka beefy was also a delight to us a ton! Made us have many laughs and super easy to do!
Danny was our sales person, he was polite, knowledgeable, and professional during our mattress purchase. He gave the wife and I as much time as we needed to discuss the options available. We will definitely ask for him when we go there again.
Amy Holt
Amy Holt
Edit 8/17: ashley store (owner) replied to my review on 8/15 telling me to email them so they can make it right. I emailed them within an hour and now the evening of 8/17 I haven’t even received an email back from them. Edit 1/17/24: after emailing the email they told me to email hey replied back stating a district manager would be reaching out to me. Never happened the district manager never reached out to me at all to discuss. So I guess they don’t really care about their customer service aspect if the business Was in this store 8/11 was gonna purchase a whole johnelle bedroom set. Told associate that was helping me I’d be financing $2000 of my purchase on their 60 month financing putting the rest down. He put together what we wanted and came back telling us it would be $2946 after tax and delivery. I agreed to this. We then went over to the computer to finish i again told him I’d be doing the 60 month financing for the $2000 and putting the rest down (about 30% down) At this point he now says he can’t do $2946 and it would be $3900 because I was doing 60 month financing even with me putting 30% down. Then came back and said he could do 3500. I Was very unpleased with this as I had mentioned the financing before he even walked away to talk to the manager I’m assuming. I was prepared to spend $3000 with this company at this store and walked out because they want to cater to someone who’s gonna drop it all in cash instead of someone like me financing 66% and putting down about 33% I was a lifetime customer of ashley furniture but at this point I’m considering just shopping else where from now on due to this
Came in to ashely’s looking for ideas ended up buying a new living room set thanks to Ron and his amazing help! Very helpful and insightful!
Was in this store 8/11 was gonna purchase a whole johnelle bedroom set. Told associate that was helping me I'd be financing $2000 of my purchase on their 60 month financing putting the rest down. He put together what we wanted and came back telling us it would be $2946 after tax and delivery. I agreed to this. We then went over to the computer to finish i again told him I'd be doing the 60 month financing for the $2000 and putting the rest down (about 30% down)At this point he now says he can't do $2946 and it would be $3900 because I was doing 60 month financing even with me putting 30% down. Then came back and said he could do 3500. I Was very unpleased with this as I had mentioned the financing before he even walked away to talk to the manager I'm assuming.I was prepared to spend $3000 with this company at this store and walked out because they want to cater to someone who's gonna drop it all in cash instead of someone like me financing 66% and putting down about 33%I was a lifetime customer of ashley furniture but at this point I'm considering just shopping else where from now on due to this
Amy Holt was are sales rep here at Ashley furniture. She is professional she helped us. We did not feel pressured. Thank you Tonya and Steve
RJ was a great help !! Very knowledgeable and helpful, knew exactly what we were looking for
RJ was wonderful throughout the whole experience and made it so painless. I will definitely be returning soon!
Sonny was excellent! Quick and thorough! Painless even with two littles with us! 😍 Highly recommend her!!
I had gone to Ashley Furniture store to find a new dining set table. Derrick McNeil was amazing in his assistance and even got me a deal! He was very happy to help. Thank you to Luna and Jarad who were nice enough to approve the deal. Overall this store has great customer service and will be visiting again.
Amy Holt was our sales associate and besides her sparkly and shiny demeanor, really knows her stuff! Despite a busy Saturday afternoon in the showroom she made the time and took the effort to help us with all of our preferences and nuanced questions!!! We are happy with our purchase and will definitely shop with Ashley and Amy again!
This Ashley's was great! We had issues with the Ashley's in Yorba Linda, CA. This Ashley's was super friendly all the way up to the manager. We furnished a whole second house with them. Good selection and like I said the customer service was outstanding.
Danny was great and helped us out!
Very helpful, friendly, knowledgeable!
Rolly is great. Super knowledgeable and friendly.We got the sofa we were looking for.Couldn't have been easier working with him.
Hi Rolly, Thank you for the help. I really like the bed that I got for my nephew it is so comfortable. Also, thank you for helping me with the price.
Rolly I just wanted to say thank you so much for helping me. The furniture was the right fit for our venue. Thanks again rolly🙂
Rolly you offer outstanding service and fabulous furniture. We found exactly what we need. Thank you so much Rolly!
Amy was so helpful! She got us taken care of so quickly!
Great customer service. Our sales person was respectful of our time. Answered all my questions.
Eric did a fantastic job helping us find just the right sofa and love seat. He was fun to work with, and what a guy, he's sharing his commission with Calvin!
AWESOME customer service at this store! Helped us get all of our furniture and gave us some great deals! Shoutout to Leslie E. for providing us so much help, even on her off day!
Ivan was just great! He answered all of our questions! We were very happy with him.
My experience at Ashley's was amazing!!! RJ helped us and really took care of us. He helped us get the best deal possible. We are happy with our purchase and the customer service. 😀
Ron was the best!! He helped set up our new house! Thank you!!
Ron Larson did a terrific job as our salesperson!!!
Amy was absolutely amazing! She was so kind and attentive and helped us get everything that we needed. We are so thankful for her!
Amy is a sweet heart and very helpful with everything I needed in store also very professional with her job thank you Amy your amazing
Amy was grand. Did a great job and got me in and out in record time!!
Amy was very kind during our purchase.
Had a great experience! Amy was very friendly and great in helping us with purchasing a new couch.
Calvin did a great job . Helping me out.
Working with Leslie was very pleasant and informative. Hope she continues her employment with Ashley so we can come back to her.
Excellent customer service! Extremely helpful! Definitely recommend Amy for Excellent customer service!
Amy was amazing! Greeted us as soon as we stepped in. Very informative and helpful!
Thank you to Amy for a bubbly experience!
Both manager Luna and Sales person Danny were great, super fast service, and got the best deal on our dinning set! so happy I chose Ashley Furniture store
Calvin was awesome, he was quick and responsive. He got our family an amazing piece and I highly recommend him! Thanks again!
(Translated by Google) My congratulations to Amy and her manager, Luna, they are very professional and very good service. (Original) Mis felicitaciones para Amy y su manejador luna son muy profesional y muy buena atención
(Translated by Google) Very professional and with a lot of experience, the colleagues Amy and her manager Luna my congratulations (Original) Muy profesionales y con mucha experiencia los compañeros Amy y su manejador luna mis felicitaciones
Sonny was the best!!! She helped us through many days of decisions and in the end gave us great deals on all of our purchases. Wouldn’t go anywhere else!!!
(Translated by Google) Leslie helped us, very kind and fast, it was very good to be here! Thank you so much! (Original) Nos ayudo Leslie, muy amable y rápido, fue muy bueno estar aquí! Muchas gracias!
(Translated by Google) Leslie helped us very kind thank you (Original) Nos ayudo leslie muy amable gracias
Danny & Luna are the best salesmen to see here. I had trouble at American Home Furniture. These guys made the deal happen! Thank you guys so much.
Go see Danny and Luna at Ashley’s great help
In and out in less than 20 minutes with Danny! Go see him!
Sonny was amazing! Very friendly and really worked to give us the best deal she could. I highly recommend asking for Ms. Sonny.
Great customer service by Derick Mcnell
Danielle is amazing. She understood our needs and keep in mind with our budget. Thank you so much!
Stopped in to see a specific piece and was greeted by Leslie - very personable and helpful Associate. We had to leave for about an hour and she texted me all of the info we discussed so when we returned the purchase was smooth and quick. I will be asking for her again when I’m ready to purchase more pieces!
Mary and Kevin were great! I came in for a bed and left with a bedroom suite, mattress, box springs and 2 mattress cooling protectors. I typically don't care for the whole "sales" process but Mary made it super easy to work with and gave me multiple options and alternates to think of. They even made a few offers to keep it within my budget. To top it off, they both had a great sense of humor! Looking forward to coming back and purchasing a tempurepedic mattress :-)
Sunny was amazing! Ask for her if you ever decide to shop at Ashley’s!
Our experience with Sonny was great, she is very knowledgeable without being high pressure and so easy to work with! Will definitely return for her service. However toward the end of our transaction, a manager came over to sign off on something & gave the whole experience the ick. Please don’t talk to your customers like their stupid and use cringe/ outdated sales tactics…. It’s insulting & we were already buying the bed so it was honestly unnecessary. Thank you Sonny!
Ani was great to work with. After exchanging items there was some confusion on additional costs as well as new delivery date. She was extremely helpful, reviewed the charges and cleared up all the confusion and I'm getting my new furniture 2 weeks earlier than originally scheduled.
Don't purchase anything here. We purchased an ultra-plush Stearns and Fosters (& Sealy Brand) mattress here about 2 years ago. Last week we came in to purchase an exact replacement for our mattress. A salesperson named Bob helped us and identified a mattress as the exact replacement. We purchased the mattress, and it arrived last Wednesday, only it was not ultra-plush, it was a soft. We went into the store the next day to ask to exchange it for the mattress we asked for. Sealy has a 90-day trial period) We were told they would need to contact their warehouse to perform the exchange. On Friday, Bob called us to tell us we got the mattress he ordered. Bob admitted to me on the phone that he ordered a soft and not an ultra-plush, and that he would need to contact a different manager for the exchange, and he would be returning my call on Monday. He never returned our call. I called today, Wednesday, to find out they will not be honoring an exchange and that the sale was final. They decided to throw away a repeat customer, someone who has spent over $8k in the last two years and would be spending with them again in the future. Instead, they would not honor the mattress's trial policy and of course lost any future business from us, but I also want to protect you. If you are in the market for mattresses, try them out at a better store. If this store carries the brand you want, try it out there, then purchase online directly through the brand as they will honor their trial periods, where this Ashley store will not.
Don't purchase anything here. We purchased an ultra-plush Stearns and Fosters (& Sealy Brand) mattress here about 2 years ago. Last week we came in to purchase an exact replacement for our mattress. A salesperson named Bob helped us and identified a mattress as the exact replacement. We purchased the mattress, and it arrived last Wednesday, only it was not ultra-plush, it was a soft. We went into the store the next day to ask to exchange it for the mattress we asked for. Sealy has a 90-day trial period) We were told they would need to contact their warehouse to perform the exchange. On Friday, Bob called us to tell us we got the mattress he ordered. Bob admitted to me on the phone that he ordered a soft and not an ultra-plush, and that he would need to contact a different manager for the exchange, and he would be returning my call on Monday. He never returned our call. I called today, Wednesday, to find out they will not be honoring an exchange and that the sale was final. They decided to throw away a repeat customer, someone who has spent over $8k in the last two years and would be spending with them again in the future. Instead, they would not honor the mattress's trial policy and of course lost any future business from us, but I also want to protect you.If you are in the market for mattresses, try them out at a better store. If this store carries the brand you want, try it out there, then purchase online directly through the brand as they will honor their trial periods, where this Ashley store will not.
Went in for a mattress and left with the perfect one thanks to Cathy! She was friendly and knowledgeable about the products available. Ask for Cathy the next time you go in!
Great experience, very knowledgeable, listened well to what we need/ want. Thanks
I went into the store and right away Calvin helped me out, he was very helpful and took care of everything I was looking for. Ask for Calvin, such a nice guy! Thank you!
Derrick did an amazing job! We will be back
We had Amy helping us and of all the stores we have visited (7 to be exact) she is the only associate who bothered to move pieces so we could see what the end result would look like. She went above and beyond. My husband is grateful I finally purchased furnishings. Big thanks again to Amy!!
Amy was great!
Shopped many places looking for quality furniture and reasonable pricing. Ashley's had both and TRUST ME, I compared many places. The bonus to my buying experience is a salesman name Sammy at the Glendale Az location. Many salesmen greeted me that day but Sammy greeted me, gave me his name and later checked on me to see how I was coming along in my shopping adventure. His professionalism and approach stood out amongst the staff. I made sure I specifically found him when I had a question. HE WAS THE RIGHT CHOICE ! He was a terrific salesman, no sales pressure at all. Sammy was helpful and very knowledgeable in the product which helped me make good choices. He made my buying experience easy-smooth and stress free. THANK YOU SAMMY 😊 I would highly recommend the Glendale Az store and ask for SAMMY. Thank you, K.N
We had a great experience buying our furniture. Mary was extremely helpful and the whole team as well. Will definitely comeback again to this place.
Just done working with Amy to complete a furniture purchase. She did an amazing job finding the piece we were looking for and she was able to get it scheduled for delivery within minutes! It was an amazing experience for sure. Will have to also add that the store was well organized and clean. The atmosphere is very welcoming and open. All the staff took the time to greet us and were all very friendly! I especially liked that they were all very knowledgeable and put our needs first! This was a great location to get to learn about options for financing and top-notch customer service! Wonderful prices on their selection and I would highly recommend it everyone! Thank you Amy, you’re super & Ashley Furniture for the best service!
Sammy is absolutely fantastic! He’s been helping us for a while now and I highly suggest working with him.
Mary Copp was such a wonderful saleswoman very well informed about furniture especially with her 13 year experience. Also understands military life. I would come back and ask for her again.
Derrick McNeill gave us a level of service that was beyond our expectations!! He was honest, kind and made us laugh! He has been with Ashley’s Glendale for 14 years and his experience shows!! We will be back and recommend you do business with Derrick McNeil! Thank you Derrick!
Danielle did an amazing job helping us find exactly what we needed, if you ever need furniture ask for Danielle!!
** Please note, I have tried to contact Ashley, but they have not returned a single call** They sell broken furniture. They sent someone out to fix it. This is what it looked like after the ‘repair’. Buyer beware, their furniture is junk and they do not believe in customer service. They do not stand behind their furniture, probably because they don’t want to be injured when it falls apart. Ashley has informed me there is nothing they can do about the defective furniture.
My girlfriend and I went to look at some furniture on bell road and 67. When we entered the store this Black salesman come. He was nice at the beginning, asked us what we are looking for . We told him we like to look around. He was following us the whole time not giving us our space and keep on asking questions. My girlfriend told him she was looking for barstool for her mom. He took one down and he was insisting for her to seat on it. She ask me to seat then he told her if she like to go on a ride. We ignored him when I looked away he give her his card. My girlfriend told me he is to pushy let’s get out of the store. Then he asked her if she wants to buy something. We were uncomfortable at that time. We were on our way out when he looked at my girlfriend and said you have my card. I was mad didn’t say anything kept walking. We left his card on table and walked out of the store. I try calling to talk to a manager of course no one available. I will never buy anything from that store.
So friendly and courteous everytime I go in. The furniture isn't cheap either. My sofa of 4years looks brand new. I love this store, especially the Arrowhead location. Avondale comes in at #2.😉
Lesly was very helpful and friendly
Fantastic customer service by Mary. VERY knowledgeable and helpful.
Greg helps us out did a wonderful job thank you and to the manager awesome people! Highly recommend coming here!
Thank you Lesley for greatest shopping experience . We are excited to receive our Sofa set. Excellent customer service. Thanks Again
Mary was awesome . No sales push. Gave some great info on the mattress sale. Neat & efficient lady. Thank you Mary
Sonny and Luna were amazing and gave me the best deal.
Sonny was the best ever! She helped me over 2 months waiting for my house to close. She was knowledgeable, friendly and made sure I only bought the things I really liked. She also made sure that I bought the quality I was looking for!
Sonny did a great job and we made a friend. She is awesome and good sales associate.
Mary was excellent and we were able to find everything that I needed. Would come back again.
Just bought mattresses at Ashley Furniture and had a great experience! Eric helped us and was so personable and went above and beyond to answer all our questions. The selection was good and Eric walked us through the process and he was very patient. Would strongly recommend Ashley Furniture.
RJ WAS AWESOME!!!I I don’t post reviews, but, he deserves the credit. My wife and I moved and looking for new furniture for the new house. RJ was very good at helping us with what we were looking for. From the new mattress, bed set, to the sweet new couch. He was able to help us out. Not clingy salesman. Was very talkative and attentive to what we were looking for. To me. I’d say he did his job and was able to answer any questions we had.
(Translated by Google) Lesli is a great person, very respectful and kind. (Original) Lesli es una gran persona muy respetuosa y amable
Amy is phenomenal! She is helpful and knowledgeable. Will absolutely ask for her next time I come in.
Trey did an amazing job helping us he was quick and efficient
Wonderful customer support all the way through the process. Mary was great to work with and knew what we wanted to guide us
Leslie & Jarrett were very nice with great customer Service
Mary had us in and out in no time! Ran the numbers and had tons of help deciding between the three sofas we were interested in, and left with
Amy was so nice. I love her
(Translated by Google) Loyal... he was a very kind and charismatic person. I loved his service... (Original) Leales.. fue una persona muy amable y carismática me encanto su servicio…
I almost made a purchase then decided to leave. At the time we were there the overall reception was not good.
Danny and Luna were absolutely amazing, they were extremely patient and listened to what we liked and didn't liked to make sure we were satisfied and excited for our new furniture. We are very happy with their hospitality and the detailed service they provided us. Thank you!
Mary was amazing and restored our faith in Ashley after having a bad experience at another store. Both managers, Eddie and Jared both were wonderful and heard us out. Mary spent a lot of time with us insuring we found everything we needed. She really knows all the products. We will definitely be back! Barbara & George
Great selection, comfort, and experience. It was truly a pleasure working with MaryCopp, a professional sales design consultant.
Sonny and Luna are awesome! They helped me out so much for my first apartment on my own! Absolutely recommend coming down here.
Mary Copp is the shiznizz at this Place! Mary makes a mundane trip to the furniture store feel like a walk in the park!
Outstanding customer service! The sales agent (Mary) was very knowledgeable and patient during our visit, which allowed us to choose some quality pieces.
Ivan and Jarad were so much help today. We came in looking for a new couch and they sold us the perfect one! We will definitely be returning customers.
Great service at this store. Had the pleasure of working with Calvin, RJ, and GM Jared. Highly recommend this store and i will definitely be back for my next purchase!! As of 9/19/2023- Unfortunately, i had to edit my review to a 1 star... When the product was delivered it was faulty and had to be picked up over a whole month later. Talk about space being taken up in my living room. Techs who picked up equipment, were so awesome! All of them. So horrible when something so small can't be handled correctly... Ashley Furniture was so quick to make a sale but when there is a return/refund, it's like getting something signed from congress. I paid $150.00 upfront for my furniture and after returning, GM Jared could not refund my $150.00 per Annie. I requested a call back from GM Jared so i could explain my nightmare of a situation and still have not heard back from him or Annie. Annie did so good in the beginning and i feel did really attempt to help. It took so long for my account to be corrected/refunded, after i had already returned the product, my monthly payment had changed (System thinks i still have product/which i did not) and i was forced to pay a lot more than i normally would.. Such great service up front and horrible service on the back end. Definitely some opportunity to get better for customer experience after the purchase. Product purchased was delivered 7/6 and was requested to be picked up on 7/7. Yen from Customer care asked for faulty photos which i sent via email and never heard back from them. Joseph from store, helped somewhat but even in the beginning he totally spaced out calling me back after i called him out on it.. So much "bad" after the sale was made. Its unfortunate, as i have always had pleasant experiences w/this company previously.
Cathy was great! Very nice and helpful!
Mary is freakin awesome. She has taken amazing care of us and sounds what we wanted within our budget.. Thank you so much.. big hugs
Danny was wonderful.
Customer service was great. Mary is awesome
We walked in to Ashley and were immediately greeted by Mary she was super helpful and showed us around the store and helped us find exactly what we needed she also matched us with the perfect mattress for my husband and I. We loved her so much and loved our purchased furniture.
Mary was able to provide excellent service for my family! Thank you the advise on the table!
We came in earlier in the day to shop for new furniture for our new home and Ron did such an amazing job helping us. He was extremely patient and helped us throughout the entire process and really worked with us. He went above and beyond to help us with our dream look. We will be coming back for future purchases and we are forever appreciative and will recommend friends and family to come see Ron in Glendale!
Mary was very helpful. We knew what we wanted and she got us in, approved and out in a matter of minutes. Will definitely be coming back!
Sammy Kawry was very friendly and helpful. He helped me find chairs that fit what I was looking for, and helped push up the delivery date for me. Great staff!
Ivan was excellent, he showed many options .
Michael was professional, efficient and very respectful to us! The delivery went well and the two young men worked fast. We are loving our recliners! Great price and good furniture. We highly recommend Ashley Furniture.
Any was AMAZING
My husband and I bought one of Ashley's brand named beds. When they arrived to put the metal slated box springs together there wasn't a platform for the mattress to sit on. They just threw the mattress right on top of the metal slats! Also, shockingly, the mattress came rolled up like a carpet! What? We have never had a mattress in our lives that was rolled up! And never had a box spring that was just metal slats! We immediately within 24 hours we registered our complaint and our shock at the quality of the product purchased. Our salesperson never informed us that this was what we were spending $1,400 on! Ashley cannot come out to inspect the bed for 14 days after delivered. We are shocked and disappointed with their customer service and the quality of their product.
Thank you, Kumar, for your patience and answering all our questions. We are so excited for our new couches!
Great experience with Amy from Ashley Glendale store. We browsed to our hearts content and found the perfect loveseat. Fabulous price and delivery cost. Great selection and in stock for quick delivery. Thanks for making it SO EASY.
Calvin was very helpful. Love Ashley Furniture.
The store was big and nice. It felt like we're being hovered over my daughter and I. There was one salesman that followed us around the store was kind of creepy I found the shelf I was looking for ordered it and left I don't think I'll ever return and when I went to go pick up my shelf at the warehouse the gentleman was rude didn't help me put it in the car didn't say hello or welcome or anything I told him thank you and he simply walked away without saying one word how rude
Amazing store. And corporate customer care is stellar!
Danielle was very nice
Wonderful experience with Mary at Ashley Furniture! We had a warranty issue and they completely took care of everything with friendliness and efficiency. Highly recommend!
Excellent and courteous service
Love the customer service, but when signing up and filling out the form on the tablet it’s not very blind/ /visually impaired friendly.
AWESOME
Danny was super helpful, got us a great deal and we were out of there in jo time
Basically, bait and switch fraud. You order and pay for a huge expensive couch. It arrives made out of 4 different kinds of foam despite paying for memory. Support says give it a chance to break in, lol. One piece/section had a huge hot glue stain on the outside fabric the delivery drivers promptly covered up and we didn't discover till the next day. Filed a fraud complaint with credit card co. Trash business. Avoid, RIPOFF.
Sofa’s are great, good value called customer service the day before about set up , if they could carry out old sofas to driveway, I was told that would not be a problem. When driver brought the new sofas they would only bring the new in an un package and set up. They didn’t want to carry old sofas out to driveway. After talking to customer service again , I told them I verified the day before if they could move the old furniture out and was told no problem. The driver and helper were not happy, they went a head an moved the old sofas out
Nice place to shop for furniture.
Michael sold us a great living room set, the Beamerton. It is discontinued but there are still some in stock. Michael did not apply any salesman pressure and coordinated the best deal on the planet for us!
Great place!!!! We love this place. Calvin Burkhart was amazing. Saved us a lot of money. We really appreciate you Thank You
Very great to work with!
We shop here for all of our furniture. A few days ago, we went here looking for a new sofa and loveseat set, along with a new mattress for our son. Not only did we find what we wanted, but we have to give a BIG shout-out to Eric and Luna for their exceptional service. They both were very helpful and professional. They both helped us find what we were looking for without being overbearing. If you are looking for great service and great furniture, we highly recommend Ashley Furniture.
The buying experience started out well...Kathy was friendly and knew her product...a beautiful triple power reclining loveseat. When I returned home I discovered I had been charged a $280 delivery fee after I had been told that delivery was FREE...when I called Kathy she insisted that the free delivery was only if I had charged the purchase. My friend who was present throughout the entire selling "adventure" confirmed that was not true. I requested that the sale be cancelled and was told that it would be. That was a week ago and Ashley Furniture has NOT removed the charge from my credit card so I have been forced to dispute the charges.with Master Charge. I am quite sure that I'll never shop at Ashley Furniture again! o stars!
Good sales
My husband and I stopped into this store today on west Bell Rd in Glendale, AZ. Amy was quick to help us with all our questions. She was very knowledgeable and extremely pleasant. We made our purchase today because of her. She did not pressure us but helped guide us toward what would work for us. Great job Amy.
Amy was so helpful and thoughtful of our needs. It was a pleasure shopping with her
Delivery early and delivery men were very nice gentlemen! Service was great
Trey was GREAT! Really helpful with my purchase!
Sonny was very helpful and efficient and I was in and out quicker than I had expected.
Mary was great. Wasn’t pushy and were found what we were looking for!!
Soni Kim and Amy were great to work with. Very important to have sales people who don’t rush you and answer all of your questions . My husband and I started with Amy and came back on Memorial day to work with Soni! both but a lot of time into helping us make the decision to buy.
Son Kim fabulous. She is rhe reason I come back......
very satisfied with the associate and the process. thank you
Amy was outstanding in helping us buy new furniture
Wonderful experience! Amy was great! Will be back again.
Amy was great, good experience made easy
Thank you Amy! She was great to work with buying our furnature.
We bought a couch and a mattress from this location and Mary made everything super easy! Overall great experience!
Online orders are a joke and to return them as they are damaged is a bigger joke. I have been purchasing from Ashley Homestore for over 20 years, customer service and quality of furniture is ridiculous.
This company is a joke, you can't return something without paying more to ship it back to them
#1 furniture , service, sales and helpful 👍
Amy was knowledgeable, her personality was wonderful and very professional we are so happy with our purchase and knowing her. Jarrett was also wonderful to us,great personality and also knowledgeable. Thank you very much
I actually had several issues with my order and delivery. And it took several tries to finally get it right, which did put a lot of strain on my schedule. This would normally be a bad review. However, the manager at the Ashley Glendale store, Ani Koulian, did a fantastic job of customer service and oversight. She really did her best to fix things and communicated with me every day after the initial order was wrong. Above all, I have great respect for those who step up and put the customer first. And for that Ani gets 5 stars!!!
Mary and Calvin are the best !!!
Bob was a great sales guy. Personable and knowledgeable. Items were in stock and will be delivered quickly.
Leslie was wonderful to work with! She helped us find a table and try out different chairs that worked with the one we liked. Luna also went above and beyond.
Leslie was very nice and professional, and helped me find a dining table that was perfect. Luna was very helpful too!
Leslie and Luna helped us get the perfect table for our dining room.
Calvin Burkhart was a pleasure to work with. Not at all pushy, but very helpful when we needed him. Made checkout quick and easy.
Sonny and Luna were fantastic to work with!
Walked into the store..Cathy was there and greeted us. Explained what we were looking for and showed her a few pictures of our decor that we have now. She showed us around was very friendly, knowledgeable on items, no pressure, Davis suggestions eventually, and found all the items we were looking for thank you Cathy!
Greg Denton
Ron Larson, representative at the Arrowhead, Peoria, AZ Ashely Furniture Store, was professional and attentive to our desires providing informed expertise and guidance with our choice of living room furniture. His no-pressure attitude was much appreciated and contributed to our decision to purchase from Ashley Furniture.
We furnished our home with Mary & Jaret. They made it easy! Also, everything was in stock! Great experience.
Michael was a pleasure to deal with. He was personable, knowledgeable and efficient. Delivery was also great.
Sonny Kim was amazing. She was very knowledgeable. Very fast. Wasn’t pushy at all. Definitely going to see her again!!
We walked in and Mary greeted us at the door and she was very polite and easy to work with. She was very friendly and very knowledgeable about everything in the store. Ask for Mary when you come into the store she is the best of best and it shows since she has been working here for 13 years. We also worked with the manager as well and he was very friendly and worked and professional.
Beautiful furniture. Excellent Customer service
Amy was very happy to help and was fantastic to work with
Shout out to Amy Holt
Amy was very helpful and knowledgeable. Very good service
Lots of great options for a variety of home decore styles. Mixed and mathched to make the perfect bedroom set for our personality. RJ and his manger Luna were paitient and so helpful.
Amy was very helpful and a pleasure to work with.
MARY COPP is rhe best!! Mary is the reason we keep coming back to shop at this Ashley store! We have been shopping with Mary for 10 years!! Mary gave us great advice on a new bed. Also, when Jennifer answered the phone, she was so incredibly pleasant & helpful -- truly EXCELLENT CUSTOMER SERVICE from both women!!
Eric was FANTASTIC! He found exactly what I wanted for a very good price. He was incredibly patient and very kind. He knows his product.
Thank you Eric Luna! So much help finding bedroom sets for both me and my mom. Never felt rushed or pressured Love shopping Ashley.
Sunny and Luna did a great job and Kevin also helping me with my selection
I came into the Ashley store and was greeted by a guy named Eric. I was only looking and not really sure what or if I would purchase anything. I told him I'm just pricing mattresses, he was so informative. now I know which one will fit my needs. thanks Eric. will be back soon. His service was great.
Ivan was a great salesman.. Gave us good information and was not pushing. I hope the delivers r good too.. We r looking forward to our electric chair... Opps
What a great furniture buying experience with Amy. If you're in the market see her you won't be sorry.
My overall experience at the store was great. The store has a variety of furniture at very affordable prices, and great customer service. I was personally assisted by a worker named Eric, who was more than helpful. I had a very positive experience, as a first-time furniture shopper.
Amy holt was exceptionally excellent
Amy Holt was not only good as a person but excellent with her sales skills. She really took a good care of me and my brother. Thanks Amy, definitely coming back.
Mr. Eric G was a pleasure to work with. He was very professional and knowledgeable about what they had available on the sales floor. Overall, one of the best experiences at a furniture store.
Eric was amazing to work with! He made sure that I didn't leave until I was satisfied. His attitude was great too :)
Amy made shopping easy and was super helpful in helping us get exactly what we wanted.
Price was very reasonable and my wife was pleasantly surprised
Sonny Kim is the best sales woman ever! Thank you for being so helpful, friendly and professional. We will definitely come back to see you!
The whole team was incredible! Ivan did a fantastic job helping my brother and I out. He was able to take care of us and got us exactly what we needed! Thank you!
Sales agent Amy was great and very helpful.
Wonderful customer service!!
Very with customer service....Manager Luna,and seller Bob Good Job!!!!!
We purchased a bed frame in dec of 2022, they assembled it horribly (one of the legs was loose and broken). I reached out to customer service on Jan of 2023, they sent a tech over. The tech stated new parts were need to be ordered. To this day the parts have yet to arrive (APR 2023). We’ve reached out to customer service about 10 times now, same story “oh the parts will arrive in 2 weeks” same story for the past 4 months. Horrible customer service, we will no longer do business with Ashley’s.
I have been shopping at Ashley for furniture for over 10 years with the wonderful Mary Copp, she has always had such good taste in helping pick out furniture for our house and especially our new home we just closed on. The delivery team is always so wonderful and nice when we get our furniture.
Great Management they are all always willing to help.
Greeted with professionalism !
The Bell Store is Great, Josh my personal advisor who helped me in buying my furniture is Super, I hope my delivery will be in the same terms. Thank you.
Very dissapointed with the lack of service and the run around we were given. Horrible customer service after you make your purchase.
I went to Ashley Homestore yesterday at 6910 W Bell Road. I met with sales associate Amy Holt. I spent over $6000 in furniture and when I proceeded to the payment, a 5 year furniture protection plan of $750 was added to my payment without my approval. I asked to remove the protection plan. I left the store and felt I was swindled and there was no transparency or truthfulness by the sales associate. By the way, they do work on commission and I was told this is a tactic they use, hoping the buyer won’t notice. The following day, I went back to the store to request a full refund on the items I bought because they were not an honest business. I told the sales manager, Ed Luna, that I felt swindled. I suggested Ed talk with his sales associate about truthfulness and Ed was dismissive and instead tried to give me offers to keep the furniture. I told him no several times and he continued to try to talk me out of the refund. I asked him to please stop and to give me my refund. Ed then raised his voice at me said all the computers were down and he could not give me a refund and stated I needed to come back the following day or on Saturday. I questioned how a multi million business did not have the capability of issuing a refund immediately and he became more hostile and aggressive. His behavior was unacceptable and caused me to have an anxiety attack. This was the worst customer service I have ever received. After telling Ed I would wait until the store closed at 9pm to get my refund issued, miraculously the computers began working again. I will never shop at Ashley Home store ever again and am writing this review to warn others of this mistreatment.
Amy Holt was professional and patient as we moved furniture everywhere! She was a great help! She was fun and experienced! Thank you Amy!
These mfrs crack me up! They ask for a review on the item they can't even ship properly.... Then when you write a review stating the situation they make it seem like it's your fault in the response. Should have listened to all the awful reviews. Great furniture if it actually gets delivered.
If I could take Stars away, I would. I bought a double reclining loveseat there it was almost $2,000. It has been used for 3 months and it looks like it has been used for 5 years. All the material is sagging a piece fell off the side of it. It looks like somebody's been sitting in it for three years, not three months. The technician that they set out to look at it told me that they would say it was normal wear and tear. And, sure enough that's exactly what they said. I don't recommend anybody buy anything from Ashley furniture
Tha sales lady, was great, the manager needs to learn some manners !!!!
Just went in today and was helped by Kumar. He was super friendly and helpful. Thank you Kumar!
We came in on a whim to buy a new bed for our master bedroom and Amy Holt was amazing to work with, very patient with all the questions I had and not too pushy, thank you Amy!
DO NOT SHOP AT GLENDALE STORE! They are crooked and so not honor warranty’s. Manufacture warranty’s. They will lie and say false stuff just to get out of replacing and repairing. For a measly 300 piece of sorry adjustable foundation I didn’t even pick out, I paid for a different one. But was on back order for so long I went with the suggested second and don’t even have record that they switched what I originally purchased and now I’m accused of using my own piece and they aren’t reliable. So ignorant that they already replaced this piece a few days after they delivered since it broke once before. Damaged some of my king foot board and headboard from the damage their delivery people made. Nothing but back and forth and no help. Calling 3 on my side because I have no bed to sleep on because of there poorly made furniture I paid over 4000 for 11 months ago.
Good service knowledgeable personnel order sent quickly to your home every one very friendly
We bought a dining room set and when we got it it was broken.
(Translated by Google) Delighted with Leslie's service, super friendly and a very nice place with modern and classic furniture and decoration ☺️ (Original) Encantada con el servicio de Leslie, super amable y el lugar muy bonito con muebles y decoración moderna y clásica ☺️
Helpful
Amy was amazing at helping us with some great furniture for our new home. I highly recommend visiting Ashley and asking for Amy Holt!
Found everything we were looking for. Amy H. was a big help and very nice. Would definitely come back.
Amy Holt was a great help with helping us quickly find some pieces of furniture that we were looking for.
Excellent customer service. Staff was amazing and very friendly. Made the furniture process easy. Will be purchasing furniture here again in the future.
Expert, patient and knowledgeable sales people.
Amy is the best. Very helpful and knowledgeable. She helped all along the way for our purchase. Will work with her again!!!!!
Mary was very knowledgeable and helpful.
High prices, salespeople follow you and pester you, they didn't have the bedroom set I'm looking for or any desks that I need. They were supposed to have their "Orange Sale" going on, but I didn't see any reduced prices. There are too many options to ever go back.
Amy was amazing, fast, professional, and so friendly. Thank you, Amy. I will be sure to send my friends to you.
Daniela was great! Answered all of our questions and got our order taken care of very quickly. And she’s really sweet! Thank you!!
Upon entering the store, my wife and I were very fortunate to meet Becky right away. Her excellent customer service and extensive knowledge made our visit a memorable one. We highly recommend Becky - she is one very Trusted Advisor at Ashley!
Had a great experience purchasing a new sectional. Salesman, Ivan Raynor meet us at the door and pointed us to the areas of the showroom to look at the sectionals. He wasn't pushy but was always available for questions and was very friendly.
Sammy was a pleasure and proficient assisting me with my needs
Great service from Amy Holt!
I knew what I was looking for and my sales person Derick was so very helpful.
Beautiful, well made furniture. Large selection for all rooms and different styles. Prices are a little higher than other places, But the quality is also better. Staff are helpful, friendly and informative.
Went in to buy a couch and Bobby and Luna were so attentive and helpful. They were able to get us a great deal on our new sectional. We cannot wait to receive it!!
Amy was extremely supportive on helping me furnish my entire home! She deserves a raise! Excellent service!
My wife and I had a great experience shopping for a set of recliner chairs. All of the staff were friendly, but especially Sonny. She honored a price match that saved us $500, and $100 off the delivery charges. Above all that we felt very comfortable and was able to have a wonderful conversation with her. If you need anything I highly recommend you talk to Sonny!!
Amy Holt provided Outstanding customer service! And was super friendly and helpful!!
Luna was so much helpful. Great service.
Great experience. Friendly sales person Explained everything. I will recommend store..
My husband and I just had an incredible experience here at the Glendale store. The customer service was amazing. Staff was attentive and informative when helping us pick out our furniture for our new apartment. We will definitely be back. Danny helped us and greeted us immediately when we came into the store.
Jarrett is very professional and super friendly!
Amy was very polite and helpful. Thank you for your help.
Amy was incredible. She was extremely knowledgeable and helped us find our new living room set.
Great customer service and quick on getting the items delivered.
Amy is the best always ask for her
RJ helped me every step of the way and was so patient with me! He’s the best!! Also thank you to Luna for making us laugh and helping us out with my selections!!!
Kumar did an amazing job! Great services, would definitely come back with him !
Great selection, terrible service. My sales associate didn't stay close, didn't help me put together a set I wanted, and was doing other things! On top of all that, they have people standing around asking if you need help, who just point you back to the sales rep. I informed the sales rep that I was ready to make a 1700$ purchase and instead of ringing me up, he took a phone call! There was a whole desk full of people by the phones. I just walked out. I'll take my business elsewhere.
The Ashley people were friendly and helpful.
Sammy was our sales person. He was very helpful and helped us get exactly what we were looking for and went out of his way to make sure we got the best deal possible. This is also a very clean, large and well laid out showroom so plenty of options to choose from.
Amy did great! Super helpful!
Amy does a great job and made the buying experience really great!
This store always give great service and offers discounts. Amy Holt is very professional and helpful. Told her exactly what I needed and had it all set in about 15 minutes.
Decent selection, we work with Sonny and she did a great job for us.
Amy H. Was amazing! Helped with the cost and was super kind!
Amy helped us out, she was very helpful. I was surprised at how good the prices were too.
Amy was awesome!! So friendly and helpful! Highly recommend!
Amy and Jarrett The manager were extremely helpful, and everyone in the place was very courteous, we highly recommend both the products and the service from the Ashley HomeStore
Leslie and Aria are amazing!! They helped me from beginning to end in finding the perfect furniture for my home! Easy and great deals! Professional service!! Quick delivery and the guys went above and beyond taking good care when delivering and setting it up! Thanks Ashley!!
Amy was so helpful today. We went into the store unsure of what to buy and left with a new couch! She showed us everything we asked, was knowledgeable, and answered all of our questions. Thank you so much Amy!
Amy was awesome! Happy birthday Amy.
Ron was amazing to work with!
Came in on a budget. Luna found something that can fit my budget range! They have a variety of options that can fit anyone budget range. No stress. Easygoing and humble customers service. They give you enough time to think it through to make the right decision for your purchase! They don't hassle you. They're not here to just make a sale. They actually hear the customer out. And that's rare normally in the sales department world!
Lunar, was very helpful and knowledgeable, He will have a repeat customer in me. Thank you Kumar for the help
My experience was nice and easy. Amy helped me out she was very patient and kind. Can’t wait for my new couches.
Thank you Amy for helping us out with picking out a mattress today! Very insightful and knowledgeable on them!
We were greeted by Amy as soon as we walked in! I was bleeding and she hooked me up with 2 band aids!! Oh yea, and then she helped us buy a table and chairs! Super easy and quick! Thank you Amy Rose!
Amy was Amy amazing! Thank you! She was very knowledgeable about everything and got us the best price she could! Thank you again!
We came in to find a couch and Ron was extremely helpful. He suggested couches and different themes for the new living room and we ended up going with one of the couches he found. Overall it was a great experience and the store manager was extremely nice as well.
Amy and JJ were great help!
Such an amazing experience! We dread shopping for furniture and I am pretty indecisive so do a lot of research and pre looking. We tried AFW for a mattress years ago and left frustrated..posting a review right in the parking lot. From the moment we entered Ashley's we were greeted by Matthew. Love the no pressure and guidance. We wanted a durable living room set for pets and children and wow his recommendation was what we bought. Between the atmosphere, awesome customer service by Matthew and support from his manager, Jared, we will be coming here for future purchases. And such a bonus delivery will be in just a few days!
Amy did great—- Thank you
I came with my wife and kids (Next time I'm leaving the kids at their grandparents house 😐) to check out some furniture for our new apartment. We were greeted by Mary Coop at the front desk and she gave us the info on their president's day sale but it didn't apply to us because we were paying cash anyways and not financing. That being said she DID give us a great deal that I didn't even hassle her for because I don't like the whole bartering thing for a good deal. Not only did she get her manager to drop the price but she also got the delivery at much lower rate! It's hard to find someone that can appreciate a good customer but even more so to go out of their way to make sure the customer is satisfied and taken care of with a fair deal. She showed us multiple beds and tables and when we asked for time to check out the couches she didn't make us feel pressured or anything to buy something at the moment and gave us lots of space. Going to go back for a bed frame and I'm making sure that Mary will be the associate I work with. Check out the place if you need new furniture and get with her, she's great. I got the Alessandra Sofa ($999) and Ashley Sleep Align Ultra Luxury Firm Tight Top with Memory Foam King Mattress and base ($1,550?) that I highly recommend. I payed cash like I said earlier and don't know what the financing side would be, can't say anything about it.
Amy Holt was very kind and helpful.
Friendly and good quality furniture.
Best furniture shopping experience ever!!! Worked with Becky and her boss Luna, both were very knowledgeable and allowed us to shop at our pace with no pressure. Becky was able to offer pricing that blew away the competitor’s advertised sale prices and everything we ordered was in stock! Three days later two friendly delivery guys showed up on time and carefully placed the furniture exactly where we wanted. They tested the mechanism in our reclining set and inspected the dining room set, then they cleaned/removed all packaging. We’re so happy with our purchases!
There were so many people available to assist us and no one greated us or asked us if we needed any help we will not be returning again
Be careful with buying their protection plan. We were given new furniture pieces with absolutely NO HEADS UP that a new protection plan had to be purchased and when we came to purchase it they then decided to inform us we only had 7 days. So buyer, be aware that you only have SEVEN days to purchase a new plan because they’ll make sure to not tell you this information.
Amy Holt was delightful and extremely helpful with the purchase of our new living room set.
The whole set wasn’t ordered then they would not add it to my financing made me pay out of pocket. When the link was sent I was not told it was time sensitive then I wasn’t told when the second link was sent so had to have it sent for the 3rd time then when I ordered it it did not give me a confirmation number or a delivery date still don’t know if I have to pick it up or not very tempted to return the whole set
RJ helped us find a lumbar support couch set. Easy transaction and was told we would get delivery 2/21/23 even though the computer showed 2/22/23. When questioned RJ stated HE HAD TO CHANGE IT IN THE BACK AFTER THE TRANSACTION. Obviously he did not and now I have to cancel another day waiting for delivery. Do not recommend this store they will not even answer their phone.
Amy H was quick and efficient, knowledgeable and helpful!
Derrick McNeill helped me furnish my home. We had great conversations and he was very helpful with all I was looking for and more! What a great welcoming to area! Thank you!
Luna and Greg were the most helpful in assisting me with my new bed frame purchase. A tempurdoc adjustable frame. Friendly, humorous, wonderful.
I chose to place this order BECAUSE. 2 of the 4 chairs on our new set broke 18 days after delivery and I am still waiting for replacement legs to be delivered! So I bought 2 additional chairs so we have seating available. I have been told replacement legs won’t arrive until mid March. I am needless to say very disappointed that Ashley would not have replaced the chairs entirely than make me wait for replacement legs. So I love the set but so disappointed in the process I have had to go through to get this resolved.
We were well pleased. No pushy salesman. But a very knowledgeable salesman who answered all our questions. Have a detailed description of how the two seat love seat worked. Explained how the insurance worked. The first time we have ever bought insurance on furniture or vehicles. But at our age it now makes sense to buy the insurance. Thanks we will be back. Job well done by the salesman. Eric H. Loloff
Best customer service that I ever received. See Derick he is very knowledgeable.
Amy was absolutely amazing, I would highly recommend her 💗
Amy your the best this was so fun got what I wanted thank you
Amy H was our salesperson and she was so pleasant and helpful!! I’d recommend her to anyone looking for furniture and will always come back to her for my furniture needs!!
Amy Holt was amazing help. Thank you so much.
Mary at the Bell rd and 69th Ave store was awesome! Came in on superbowl Sunday and she helped me pick out a dining table set, dresser, entertainment center and barstools. She was super patient and very friendly. I'd recommend Ashley furniture and will definitely be back in the future. Thank you!!
Amy Holt made the process of buying our sectional easy. We will be coming back and asking for her if we need furniture in the future.
Great place to shop. Becky is the best person to help you get exactly what you want.
Kumar was so very helpful and gave us a discount and warranty.
Kumar was very nice and very helpful.
Rj. Was the bomb very professional and very nice he got me what I needed. Mr Luna is very sauve easy on the eyes but still very professional he didn't hesitate to answer all my questions I appreciate them. Thanks for everything Alicia G.
The worst customer service I ever seen
We have had nice shopping experience and RJ helped us all the way through.
Amy was amazing from the second I walked into the store she greeted me and was so helpful and her personality was so upbeat and bubbly! Ask for Amy she's awesome Thanks Amy for your help!
Amy is a very experienced saleswoman and helped us purchased a new bed. She went above and beyond about our needs. She is wonderful, thank you.
She went above and beyond and I'm really pleased with her Amy
Amy Holt was patient and very helpful. Thank you for helping us today.
Great selections to choose from. Amy was excellent in helping us find exactly what we wanted for our new forever home.
Amy and Jared were awesome! Helpful and we are getting new furniture for Valentines Day ❤️❤️
Kumar and jj manager good service and good approach thank you so much
Kumar was so patient and beyond accommodating. I went back twice and worked with him. I’ll be back for more as I do my projects
Robert Monaco was fantastic. Very friendly and professional. He worked with us and his management to get us the best price. We had been looking for over a year and had narrowed our decisions for bedroom furniture at two different stores. Robert and this store tolerated our multiple questions and our two crazy toddlers. In the end, it was easy and quick to decide. And all our new furniture will be delivered in less than three days. Awesome awesome job. Will absolutely be back and working with Robert on our next purchase.
Amy was really helpful during our purchase process and made the transaction very easy!
Kumar was so helpful, knowledgable and patient in assisting us to find the perfect desk for our home office.
This store has great deals and some really nice styles. We worked with a sales guy named RJ. He was awesome and helped us to navigate getting the best discount and everything shipped on time. Also liked that it is a big store with a lot of choices and a lot of more modern styled furniture.
Had a great experience today with Kumar and Luna. They we great help on find all we needed for our new home. They also worked with us on price as well. Definitely would recommend come to this location. Can’t go wrong with either rep. Good job guys will definitely be back soon to purchase more..
Good, fair, pleasant and fast service from Luna and Qumar. Happy customer.
Over priced try american furniture same Ashley items.
If you shop at the Glendale Ashley furniture store make sure you work with Amy. She’s amazing, patient and knowledgeable about the stores products. Thanks for all of you time Amy!
Leslie helped us today in choosing the perfect power recliner. Her product knowledge and bubbly personality made my shopping experience an enjoyable one. She was there to answer questions but did not hover while I was making my decision. I would highly recommend her.
Ordered two 9 cube organizers. I recieved two boxes, the first box had all the parts, the second box was missing parts. I called customer service the first time they gave me a tracking number which was a duplicate of another person's same order, so I wait 2 days and called again the second time they filed a case and didn't give me a direct answer of any refund or a reorder so I waited 4 days. I decided to go in store and customer service helped me in which they said she needs to check with her manager on saturday to see if they can approve a reorder and something about a case taking 2 weeks. All for just one organizer that the place where it comes from couldn't send right the first time. I'm not waiting two weeks if I don't hear a response on saturday I hope they can refund me back without any problems on Monday.
Jett was courteous, understanding and very professional! Thank You Jett for helping me thx Lucy
Daniela was super helpful in assisting me in the selection of a new mattress.
I had such a wonderful experience at this store! Daniela was such a gem showing me the different bed sets and mattresses! She showed us around and made sure we got the perfect set for us.
Daniela was super helpful finding me the perfect dining set!
Amy was so helpful!! She knew her stuff and helped us purchase our perfect new couch for our first time home!! We are so happy! Thank you Amy!!!
Amy was absolutely fantastic to work with! She was very helpful without being pushy or trying to force a sale on us. Very casual and overall a great experience.
Great costumer service,I will buy again for sure 😍
Josh was a kind salesperson, and helpful to get us out of the store as quickly as possible to get our kids home!
Amy was amazing help
Amy was very helpful and knowledgeable. Definitely coming again.
Kumar was helpful!
Amy Holt was a great help and we made an amazing deal :)
Derek McNeil was a fabulous customer service rep. Explained everything thoroughly and answered all my questions.
Kumar was an excellent salesman. He is very polite and knowledgeable about the furniture that we purchased.
Luna was amazing so helpful, will be back!!
Our sales rep Greg Denton was Awesome!! He was patient, knowledgeable and showed us great customer service. Go see Greg. Thanks!!
We have purchased other furniture from here before that was good. The sales guy today was also good but the sales manager was more like a care salesperson very pushy did not care for his type of sales tactics
Stopped here today to look at new living room furniture as we find Ashley to have a great selection of our style of furniture. Ivan had us at “hello”. He gave us space while we looked around and then helped us to create the perfect set of sofas and tables. He definitely got his steps in today while working with us. Ivan is very knowledgeable and patient and he helped us with nice pricing too!
We had a great shopping experience at this Ashley location. We will definitely shop there again.
Excellent customer service!
Ron was awesome today! Took time with us to learn our living space and style! Made this experience too easy and was able to double our budget but still make it work for us so we could get what we truly wanted.
Great experience at Ashley, RJ was very helpful!
Derrick did awesome showing me different ideas options and styles he was kind and friendly.
mattress ,sofas tables everything
The store crew was great. Matthew took particular good care of us. His whole team Debby, Ivan, Calvin and JR were enjoyable as well. Special thanks to manager Luna. Can't wait for our furniture to arrive.
Had a great shopping experience at Ashley today. After searching for a couch for what feels like forever, we found one here within 10 minutes. Great discounts right now and our sales rep, E and her manager Luna, we awesome, talkative and fun! No pressure and nice, clean store. 5 star
My wife and I have been shopping for a leather couch for quite some time. We just stopped by Ashley and was greeted by E. She was amazing, very friendly and informative! After finding out what we were shopping for, she showed us exactly what we were looking for. We made a purchase on the spot and look forward to our new furniture. Thank you E?!!
Becky was very helpful, awesome to work with.
Amy holt
Amazing customer service. Derrick helped us out! Got me and my girlfriend set up thanks so much
Derrick did an amazing job!! He helped my boyfriend and I chose the right couch
Derrick was very helpful and very knowledgeable in all the furniture he suggested for us. He was very patient with helping us get our new furniture
Our experience at Ashley Homestore has exceeded our expectations. The quality of the furniture is the best and Amy has taken exceptional care of us.
Greg Denton and Ed Luna were great! They have an awesome team. Very helpful!
Sonny Kim was absolutely amazing when buying my mattress. She made sure that we got the best deal possible. Loved the experience!
Sonny Kim was amazing! Definitely ask for her when you are looking for anything at this store.
Kumar so nice and good!!
AMY WAS SO WONDERFUL & HELPFUL
Ron and the GM Jarret did an outstanding job!!!! Got us in and out in no time. Just go see Ron.
Raul was amazing he was professional and knowledgeable. I love my dining set.
This was my first time at Ashley's and Kumar helped my husband and I out with getting our new dining table. He did a great job! Everything was fast and easy! Very friendly and funny! Definitely come to him for help at Ashley's.
Leslie was very helpful and efficient.
We are satisfied with the purchase Son Kim was very nice she did her best helping
Amy Holt was AMAZING, I mean, seriously. From the moment we came in, she was personable, without being pushy and really made us feel comfortable with our purchase. We came in for a sofa and left with an entire living room set and THRILLED with it all of it!! Thanks Amy.
Amy Holt was so helpful. She made me feel no pressure and was able to help with decisions I wasn’t sure of. Thank you for a flawless experience .
Amy was amazing and super helpful!
Worked with Josh Johnson, guy is a consummate professional. Friendly, knowledgeable, quick and easy, we were in and out in 30min. If you’re looking for furniture, go see Josh.
I always find a find that the quality of Ashley’s is better than the other furniture stores around the area. This location is my go-to for furniture anytime I need something!
Great customer service from Ron, very informative and helpful
Everyone at this location was very helpful and had great customer service. Josh was amazing, he answered all my questions and helped me order everything I needed. Definitely would recommend them.
Son Kim helped us out threw the whole process and was so kind.
Bought 3 beds tonight. Great price and super fast delivery. Always a pleasure working with Cathy Hoskins and Ani Will be back for patio furniture soon.
Greg Denton was very informative in assisting with my choice of barstools that I chose to purchase. It was nice to not be pressured and have him available to answer all of the questions I had. Thank you Greg!!!
Came in to Ashley furniture to find stools, counter height, and the gentleman Greg Denton who helped us was super nice, friendly, and directed us exactly to what we were searching for Thank you
Sonny was our sales representative today and we were recommended to come to her by family friends and she gave us the red carpet treatment for purchasing our new queen size temperpedic mattress ❣️ we are in love with this service
Thanks for all you do Daniela P Great friendly customer service. She got great feedback and her experience is exceptional. ⭐️⭐️⭐️⭐️⭐️⭐️
Derrick did an EXCELLENT job! Extremely personable. Extremely helpful.
Awesome service! Ask for Derrick! Very helpful without being pushy.
Jett did an excellent job helping us find what we were looking for
Kevin gave us a great deal.
Cathy and Ani was very helpful
Had a wonderful experience at Ashley's. Derrick was charming and knowledgeable with the selection. He led us to the perfect piece for our home. We will be coming back and visiting him.
Derrick McNeill helped us with our purchase and had the best customer service! Be sure to swing by this location and see him!!
RJ helped me at the Glendale store and his quality of service was amazing. Got me. A great deal a five year protection plan and a reduced delivery fee! I couldn't be happier with my selection and the service I received from him!
Had a great purchase experience with Amy. She made the purchase process easy and was super friendly. Definitely would come back again.
Had an awesome experience with Amy! She was very informative, polite and super pleasant!
Amy greeted us as we walked in with a smile. She was very knowledgeable and friendly. It was a pleasure working with her.
Amy is an awesome salesperson So very helpful Thanks Amy
Visited the location today to purchase a mattress. Amy was amazing and helpful and we will definitely be purchasing future items from Ashley in Glendale!
Amy was our rep and she was efficient and very helpful.
RJ is the sweetest most helpful, kind person that helped us with the couch we were looking for. Couldn't have asked for better help. Wish you the best RJ
Mary was amazing and soooo helpful! This mom/wife has her dream couch now!!! 🥰
Great selection and low pressure sales. Everyone was friendly and helpful.
Amy was a rockstar! Helped us with exactly what we wanted. No high-pressure. What a great experience. We will definitely come back!
Amy was very informative and helpful.
Amy was great! Patient, knowledgeable and friendly.
Leslie was so helpful. She gave us time to decide between multiple options and then supported a quick check out process. Leslie was awesome!
Danny was amazing.
Derrick McNeil was fantastic! He was very helpful, patient, knowledgeable, and friendly. He helped us find a great couch.
What a fantastic shopping experience! Leslie was awesome and very helpful.
We found a very nice sofa at this store. Leslie was helpful with price matching and all details. Highly recommended!
Came in looking for a kitchen table after multiple failed attempts with other companies. Danny was great and we found a table and we’re out of the store within 30 minutes!
Leslie was amazing at making sure I was able to get a previously out of stock item! Super friendly!
Anita Atkinson Absolutely loves Derek my salesman is so patient kind and wonderful I would come back to see him anytime
I had a wonderful experience looking and shopping as Amy was very Knowledgeable and helped guide me on right what I was looking for! Made my day !!!
Amy H. Is the best!
Amy H best experience wonderful
Amy was really helpful! She helped us find what we needed, and made sure we were getting the best deals!
Danny was very accommodating and got me a good deal
Jett was extremely helpful when I was there and very informative about what he was talking about!
Ivan did a great job
Leslie was awesome
Kumar was awesome!!!
Amy was very friendly & helpful helping us find the exactly recliner I was looking for. Thank you Amy
Our sales person Amy was amazing fast service and a beautiful smile. Thank you we will be back. Jeff
Amy was amazing. She was quick to help and with a smile.
i wanted to say jett helped me out and he was probably one of the best worked to do it. he was very respectful, kind and seemed like he wanted to help me out. he had very good customer service and helped me find the right thing for me.
Came the other day looking for some beautiful furniture they had a ton!! Thanks to jett for the amazing service I felt super comfortable and at home will be stopping back to buy furniture!
Jett was who i worked with and he was very respectful and helped me out because i didn’t know what i wanted and he explained all the furniture and i finally made my decision.
Thanks to Jett for the best customer service he was very helpful helping look for the right furniture.
The store had exactly what I wanted. The salesman was very helpful and explained what to do if I had a problem. I would definitely recommend the store and will consider buying again.
Customer service was outstanding! Salesperson was very helpful and was able to give us a discount.
selection friendly staff easy to make purchases
Amy Holt was our adviser. She was so helpful in answering our questions. She was pleasant and we never felt pressured. We're looking forward to our new furniture being delivered soon
I bought items from American furniture, but they were actually from Ashley. When starting to assemble them, I found that some elements are missing. Neither Ashley nor American furniture is willing to help😤
Good place to do business. Big selection of furniture
Leslie was great stayed 2 hours late for us and never rushed us once. She also skipped lunch. The GM and manager were also so helpful.
Amy was amazing! She helped us get the bed of our dreams!! I loved it!!
Ms Amy very helpful & very pleasant to work with. No pressure. Thank you.
Great experience! Amy was very helpful!
Amy was fantastic she listened to what it was I was looking for. She walked me around the store and showed me the right one. She wrote it up, I paid for and was out the door in no time. Talk about customer service.
Came to look for couches and we were greeted by Mary who stayed with us through out the whole purchase, she was very patient and explained things well and Jared the store manager is very nice and personable.
Service was Great! Amy couldn’t have been better!!
Amy is the best , will be back !!!
RJ was amazing super friendly. I even came back to go see him. Definitely will use him in the future .
RJ is amazing. Great customer service and very patient. Definitely will get you the best deal he can.
I have purchased twice from this store in the last two weeks. Both Derrick and Ivan were very helpful and knowledgeable! Our delivery went very well also. The delivery men were very efficient and polite. I will shop again in the future.
Awesome service from Josh Johnson. Excellent experience buying furniture and exceptional management (Luna)
Luna and Calvin were very helpful. We had found a mattress at Mattress Firm and they were able to offer us a comparable if not better deal on our mattress. We are very happy with our purchase. Just hope it all gets delivered the way we were promised.
Very helpful and professional staff. Ron was excellent!!
RJ did a splendid job guiding us around the showroom to pick out the right, matching pieces. Really appreciate his patience, professionalism and friendly demeanor.
Danny was a big help today! He got us what we needed at great prices too. Excellent and kind salesmen.
My experience at Ashley's on Bell Road in Glendale, AZ, was very good experience with the salesperson Michael Garcia as he was very informative, when asked about the different types of mattresses they have. As I did not buy one the day I went in, I will definitely go back to purchase one. I would recommend this business.
Michael was a very knowledgeable salesman. Thank you
I had such a great experience at this location! When I first walked in I was greeted right away and it felt so welcoming. I was looking for a new couch that would best fit the new feel of my new house, but I didn’t know what I wanted… Michael so so kind and helpful in helping me pick out what I wanted and help me explore options that were in my price range. I really liked this look of this one couch, but it was a little bit too much. He ended up showing me a couch that had the same look and feel at a lower price! Loved my overall experience here and I am so thankful to have had someone like him help me out today. Definition of what customer service looks like. If he told me he was Ashley herself, I would’ve believed him hahaha!
Darrin L. Was absolutely amazing. We wanted to go look at another store too before committing and he gave us no pressure to just buy from here. Worked with us while we tried about 100 different couches and stayed patient the entire time. 10 out of 10 would recommend Ashley and Darrin.
Great service from Darrin. Very friendly and helpful. Very knowledgeable about all products we had questions about.
My boyfriend and I moved into our new place almost a month ago and bought some new furniture to go with it. Everything worked out fine except this comfort base bed we bought. We've had nothing but issues with it since we bought it on December 8th. First issue was it was missing parts which we had to drive back to get in two separate trips as they forgot to give us all the parts. Extremely annoying and after a night of sleeping on the floor because our bed wasn't completely set up yet, issue number two occurred. Our bed has not been able to fully function since we got it. It's supposed to adjust and massage and it's completely incapable of doing so. We've called numerous times about this issue and were even told to check on YouTube for instructions. Come to find out it's either still missing something or just completely broken and needs to be replaced altogether. Someone was scheduled to come by and check it out/fix it for us today 12/29 but we got called the day of to be told they needed to reschedule until January 5th because now they can't find our information in their system. At this point we don't even want this dysfunctional bed that's been a complete nightmare to deal with since day one and we are extremely dissatisfied with how Ashley's furniture store has conducted its business.
Josh is great and helped us out on picking the right mattress. Thanks man!
Calvin gave me a smokin deal on some tempur-pedic pillows/mattress and no pressure sales! Easiest sale I’ve had, come see Calvin!
Kumar was our salesperson and what an experience!!! He went the extra mile on everything! Kumar explained all warranties very clear…. He showed us everything we asked about plus!!!! He was very knowledgeable on all the furniture including mattresses!!! We are very satisfied!!!
Calvin was awsome
Very fast shipping and product was as advertised. Would recommend.
My $8000 worth of furniture I purchased in 2019 is all falling apart. Never buy from this store or Ashley! They don’t want to fix anything or help!
The people who worked there are very nice I will definitely recommend anybody who needs furniture to go to that store
Matt was awesome and extremely helpful!!! We highly recommend him for his knowledge, patience and dedication to get his guests the best deals.
Amy was wonderful so patient and kind!
Derek was an absolute legend to work with—high vibes and very helpful!
Amy Holt it’s awesome! She has great customer service and help me throughout my purchase! Always with a smile.
We worked with RJ and he was great to work with. He has a good knowledge for color coordination with different pieces in the same area. He also did great to get us the best deal possible!!
Really was trying to look at Furniture
Great place and great prices but I wanted custom sectional with material and color of my choice.
Had what we wanted. Purchase process was easy.
Ivan was extremely helpful and knowledgeable with information about the furniture! Go see him. He's the best!!!
Ivan is very helpful and his willingness is his motivation, thanks for all you do! God Bless!
I love this store every time I come in I use a guy name Ivan. He always helps me find exactly what I’m looking for. I definitely will be back.!
Ivan has good customer service I will be back to buy various furniture. He always helps me out when I come and he always gets me great deals.!
Derrick McNeill was fun & a pleasure to work with. He definitely knows his business! He was great!
Amy H was amazing! She was friendly, helpful and found us exactly what we wanted! We would recommend Amy and Ashley for excellent customer service!
Great place to shop. Got 2 bedrooms, kitchen, and master bed for great prices. Look forward to coming back for our couch in a couple days. Our salesman, Sammy Kawry, was amazing. Thank you Sammy.
Stopped by Ashley’s to browse for items for my new apartment. Was hopeful to find a coffee table or couch but ended up completing my living room with the help of Michael! He was very patient and helpful showing me different options from couches to rugs and everything inbetween. He answered all of my questions and explained the delivery process so everything was clear.
Great customer service. Amy was very nice and personable
Amy was very knowledgeable and pleasant to deal with. Thank you for all your help.
Very helpful.
Beautiful selection of everything for your home and a huge selection.
Came in today and got a 3 piece sectional with RJ, first time coming to Ashley Furniture. We recently moved from Utah and thought we were going to be spending all day looking for the perfect sectional, we drove 30 minutes from were we live to Ashley store and within 20 minutes found the sectional we liked thanks to RJs help, he was able to answer and direct us with all our questions concerns. We applied and got approved, RJ went above and beyond and got us some discounts! Extremely happy wife right now! Thank you RJ
Son and Luna were very helpful!!
Had the most wonderful experience! Josh J. was so helpful & we were able to find exactly what we needed! Thanks Josh J.!!
Ivan is the best!
Michael took care of us. We bought new dining table. We were hesitant to shop at Ashley again because of our horrific experience we experience with our last purchase 12 years ago. This time around it was different. Love the variety of styles and great value Ashley offers. Our Dining Table was delivered within 5 days of purchase. The best part it was delivered within the delivery window they had indicated. So happy with our purchase!
This rating is for the Office Manager, Isaac. We had a damaged table delivered to us and Operations was continually delaying shipment of the replacement table. Isaac cut through the red tape and the table was delivered to my satisfaction. Thank you Isaac for 5 star customer service.
Davender Kumar was extremely helpful and made the experience of purchasing our furniture seamless.
Amy gave amazing service and we will shop here again
Amy was great!
Amy gave Awesome service!!!
Amy was great, very smooth purchase!!
Amy has Integrity Knowledge Patience and Standards of Excellence We are Very Happy that she helped us make our important decision. 🙂🙂
They refuse to answer phones and against customer service
My mother and I worked with Darrin. A very polite and professional gentleman. He greeted us at the door, gave clear details about the pieces we were looking at and helped us keep within our budget. This was honestly one of the best sales experiences I've had in a really long time. Thank you so much for your time and general awesomeness!!!
Calvin was awesome. New the product. After I told him what I was looking for, he had no problem locating what I wanted.
We had a wonderful experience buying furniture at Ashley. Lesley went above and beyond to help us select the right pieces and was super patient even tho it could ve been chaotic to buy furniture with a toddler.
Love Amy Holt!❤️ Very helpful and friendly!
Amy was very helpful In helping me find a smaller sofa for my condo
Amy was so helpful in making suggestions about which couch was right for our family needs! Will definitely be back.
Love Amy Holt..💕💕
Darrin Lisenbardt, Thank U for your taking out the time to help me. Darrin, was awesome, greeted me soon as I walked in the door and was very patient. I'm a very picky person, but he was right there. Helped me find the perfect bed...loveeee it!! Happy Holidays 🙂
Josh J. Was an excellent sale associate, very helpful. Nice experience.
Josh J. gave us an amazing experience picking out our furniture. He was very helpful, patient, and kind. It was a pleasure going through this process with Josh.
Derrick McNeill was fantastic!! I highly recommend him! He was patient, knowledgeable, friendly and super helpful. He went out of his way to make buying a bed and couch for my mom really easy and stress free. The best salesperson I've ever dealt with!
Cathy was very friendly and helpful! Great experience!
Amy did a wonderful job helping us find a recliner.
We had a great experience here. Our saleslady Sonny Kim was a pleasure to work with. She helped us with our sofa selection and a sideboard as well. She was very friendly and professional!
Amy is awesome & helped us get all of our furniture needs! Thanks!
Mary was amazing. Found great treasures and will be coming back again!
Derick and Erick and store manager were fantastic!
Excellent help Michael!!! Thanks!! ❤️
We walked in hungry and tired. Derrick McNeill greeted us at the door, took us to exactly what we wanted and was ready to leave us alone. No pressure.We asked him some questions, he did the research and we walked out in under an hour with a delivery date for a patio table, chairs, loungers and an end table!The price was right , the customer service was beyond expectation. We will be back and we will ask for Derrick!
Quick and easy. Michael was very professional and helpful.
Greg was very helpful, got me matched up with the perfect mattress and definently focused on what my needs were not a sale.
Beautiful store and great salesperson
We are very disappointed as the furniture supposed to be delivered on Dec 31, 2022 the delivery delayed to Jan 04, 2023 and today is Jan 05 I still haven’t received my furniture yet. No one called to notify us about the second delay!! And still not sure when it’s going to be delivered as they keep delaying it Which makes us hesitate to purchase from Ashly again. However, We had great experience with our purchase at Ashly Glendale and we are even more pleased with the great customer service we received from Lesley and also the store manager… Lesly is very patient and it was amazing to chat with and find the furniture we were looking for..We purchased a beautiful living room furniture and were going to give 5 Stars except the delay situation and the way it happened made us decide to give 3 Stars only.
Josh was the Best! Definitely recommend him and Ashley for your furniture needs 😄
Derrick McNeil was amazing he found us a dining table and mattress! Would come back just for him!
Derek McNeil was the man! Helped my adult daughter find a beautiful dining set. Very friendly and treats you like family.
Great experience with Amy.
Update: Amy was great when I first purchased my item. I had a $50 off email which I told her about. She said she would give me the rebate. When I got home I did not have the rebate in my packet with my receipt. I called her and she texted me the rebate. It was a different rebate so I told her. She said she would have a manager call me. Nobody called. I texted her 2 or 3 more times and still no call from a manager about this. I live 40 minutes from the store so can't just pop in. I've been trying and trying and trying to get a hold of the store by phone and that is impossible. Customer care online is worthless. Ashley doesn't care about their customers. Worst store ever and will be my last purchase from this worthless company. And also their products stink. I have both a dresser and a TV stand I purchased and it's been months and I can't get the smell out so I can't use it or my clothes will smell like this stink. Warranty has been called but when they show up they say there isn't anything they can do.
Great service from Amy Holt
Ron was great to work with. Searched the store for sconces and he found us the perfect pair! Thank you for your great attitude and kind demeanor.
Amy was very helpful.
Leslie was very courteous and helpful!
Amazing store! Amy Holy (sales rep) helped us with the purchase of a TV stand. She was super quick and helpful. Made the entire process enjoyable and got us an amazing deal! 10/10 recommend ✨
Friendly service and very knowledgeable sales reps
Sammy was such a nice guy and so helpful!!
Great service. Helped us find just what we wanted.
Amy was totally awesome, very patient and friendly. Thank you!!
Amy was very helpful and friendly. Thank you Amy.
Leslie was amazing! She was very knowledgeable. The buying process was simple and easy. I highly recommend Ashley and I will be back for my future furniture needs
So Becky, Becky, Becky!!!! absolutely fabulous. We came back 3 days in a row and she is such a gem. She gave us room to shop, answered all of our questions, and even remembered our daughters name! We found out what we wanted was discontinued and she worked with the manager to not only get us the floor model but the 4 piece set for 50% off. 1000 % we will come back and ask to work with her.
Amy did an outstanding job and we walked completely satisfied
I had a wonderful experience at Ashley Furniture. My sales person was Josh J and was so helpful in choosing the right couch and love seat. I highly recommend them.
Derrick was incredibly helpful, knowledgeable, and patient! I love my new furniture!
Great customer service. Leslie did a great job. She was wonderful to work with
Easy to work with
great experience, Calvin was an extremely helpful employee!
Calvin helped me with my mattress and was very helpful, friendly and knowledgeable
Rj and Josh absolutely took their time for me. They were very patient with me and my daughter with all of our needs. Definitely coming back to Ashley’s!
I had a really great shopping experience at Ashley‘s furniture in Glendale. RJ was extremely patient in helping me furnish my living room and bedroom. I’m very indecisive. Luna and Jarrett took really good care of me!! :)
Mary did an excellent job helping us, and making our purchase easy!
Sonny Kim was our sales person that helped us. she was very nice and knowledgeable about all the mattress choices they had to offer.we will definitely be going back to see her and the very nice showroom in glendale.thx guys
Calvin did an amazing job at helping us choose the perfect sectional for our family room. When we return we will definitely ask for him as well as recommend him to our friends and family.
Michael had great customer service. He was very patient and knowledgeable and did not make me feel pressured.
Cathy helped and was great to work with!
Derrick was such an amazing person to work with. He was so friendly and kind. We brought our kids with us and our 2 year old daughter wanted to get on everything, but that didn’t bother him one bit. He has superb custom Ed service and it was a pleasure working with him. If we need more furniture, we will definitely coming back specifically to Derrick.
BRYNN DID A GOOD JOB
Becky helped us she was absolutely great she was the first to greet us and help as we walked in and was super patient with us she worked wonderfully showing us what we were looking for
Ron had great customer service and answered all our questions and helped me get the best deal!
Kumar was very attentive and helpful on helping us find a dinning table for our new home . We will be recommending our friends and family.
Kumar was the man! He hooked us up on a dining table.
Amy did an amazing job getting us the best price! Customer service was A+
Ron was the best, he got us exactly what I needed....thanks
Sammy was amazing! Also great management!
Leslie and Luna were very accommodating and provided quick informed service.
Josh j great customer service answer all questions ask
Josh J. Helped us so much and gave us a great discount on my new dining set!
Ivan was great!
Our experience at Ashley furniture was excellent. Mostly due to a wonderful associate we met named Derrick McNeill! He was kind, helpful and answered all our questions thoroughly and with a smile. We’ll certainly be back!
Thank you so much Derrick! 🙏😊 He did a great job of helping us find a new chair today that’s super comfy & fits well for my work purposes—& it was an awesome price on sale! Highly recommend seeing Derrick if you need new furniture!
Darrin was terrific to work with. We would highly recommend him. We found the perfect love seat for our park model with all the bells and whistles.
Ron was awesome to work with!!!
CALVIN AWESOME SALES MAN
Went in not expecting to find what we were looking for and walked out with 2 couches. Danny A did a great job checking in but not pushing. It was a pleasant experience.
Derick McNeil was very professional and knowledgeable of what I had in mind for my beautiful furniture at Ashley Furniture!! Thank you so much😊
Becky was amazing and helped me get what I wanted within my budget
Calvin was very kind, professional and knowledgeable he made this large purchase for us easy and was a pleasure to work with. We definitely would recommend Ashley products to family and friends and Calvin as the one to ask for when shopping!
Mary was amazing and we found exactly what we we wanted! We love Ashley ❤️
Amy the sales person was wonderful. She was patient and made very useful suggestions. The store on Bell Road was very impressive. There were many choices for a reclining love seat. We bought the couch that Amy suggested. It was delivered by two courteous and efficient young men. My wife and love the dual reclining features.
Mary helped our family find the perfect sofa to put in our home. We went during Black Friday and they were very busy but Mary made the time to make sure we were taken care of. We highly recommend coming and asking for Mary as a sales rep
(Translated by Google) Excellent attention from the advisor Luna at the Peoria North store... friendly treatment, discounts that you don't see with the naked eye, discounts that are all delighted, I highly recommend it. Client Yasmara Palacios. (Original) Excelente atención por parte del asesor Luna en la tienda Peoria North … trato amable, descuentos que no ves a simple vista, descuentos todo encantada, lo recomiendo ampliamente. Cliente Yasmara Palacios.
Leslie was amazing and very helpful. She made the process very easy.
Becky was awesome. She was very patience, nice and not pushy. I felt happy with my purchase. You should come and ask for her.
My salesman ,Derrick, was a total professional, he knew his product ,how it was made and exactly where to locate what we were looking for, that guy is a five star salesman!! Thanks again Derrick!
Brynn was awesome! Great sense of design and style to help me navigate through the many options available. Ask for Brynn!
Sonny and Luna awesome job made my shopping incredible stop by and meet them they treat everyone like family amen !!
Son and Luna were absolutely amazing! They were very knowledgeable and quick! My experience was everything!
Derrick mcneil was amazing! Kind, considerate, knowledgeable, cost savings- smart, and could sell ocean front property in AZ.
Calvin was so helpful! I would definitely come back again! Thank you for the amazing customer service!
Amy was great to work with and friendly sales rep.
Amy was a great help and awesome. We’ll return for sure!!
Amy and Issac and Kevin were so wonderful and Amy the sales lady did not hassle me she just was right on it and got me what I wanted at a good price and it is going to be beautiful in my new home thanks to your lovely staff thanks everybody and Ashley I will always do business with this store ❤️
Ask for Calvin for all your buying needs 🤌🏽🤌🏽
Calvin was very helpful and nice
Amy did a great job helping us furnish our new home. We went from room to room with her showing options, making suggestions, bringing one piece from one room showing how it compliments the next room, etc, etc. She also helped on each piece getting the best price. It was a huge project and I loved all of the help.
Calvin was incredible!! Knowledgeable, kind, and personable. I’d come back and buy from him again!!
Calvin was very nice and helpful
Calvin was such a helpful and knowledgeable salesman! He will definitely be seeing us again, thank you Calvin!
Went to Ashley for some decorations! Had a great experience. Ron helped us out and he was very patient and polite! Will definitely be returning for some more decorations soon.
Calvin is/was absolutely incredible the moment we walked in the door. Pleasant, kind and extremely helpful. Ashley’s is very lucky to have someone like Calvin representing them! See you Calvin.
Derrick helped me get some dinning chairs for my new home. He made my first expirence very easy. very nice guy!👍🏼
Cathy was delightful and very informative... She took the time to help me find exactly what I wanted (even though I barely had an idea) she was patient and has a great eye. Cathy has a no pressure sales approach and takes the stress out of making a furniture purchase. Thank you so much.
Leslie was amazing! She helped us find the right bedroom set for a great deal!
Calvin was friendly and helpful.
Very personable, was able to answer questions and helpful with explaining pros and cons of the furniture. Keep him!
Calvin was very helpful and didn’t pressure me.
We were helped by Derrick McNiell who assisted us since the moment we walked in. We were offered amazing deals and ended up leaving with a fabulous new couch set. He was very helpful and nice throughout the whole experience.
Micheal Garcia was very informative he sold me a 8k matress when I only went in for a 15$ rug! Great guy all around I would recommend micheal Garcia to everyone
Brynn was great.
3rd purchase from Ashely’s furniture store in Glendale. Been happy with all items and service. Always friendly, never feel bombarded by staff. Manager Luna very helpful and sales Rep Amy so friendly!!! Very pleased overall!
Amy was really polite and informative. She was prompt and knowledgeable within the business. I'm satisfied with my purchase.
We had a great experience with Amy!!!!!
Cathy was great to work with and i bought all my furniture for my new condo!
Shout out to Josh J. for rendering the best quality customer service! He made me feel as the only customer in the store and never once rushed me!
Thank you to Michael for showing me some amazing furniture, although I didn’t purchase, he was very helpful and so respectful. Once I’m ready to buy I’ll definitely be back and will be asking for him and his service.
Really good customer service. Mary and Eddy where very helpful and friendly. Go see them! :)
Was introduced at the door by our salesperson Michael, gave us plenty of space and time to look around the store and let us pick out our favorite sets! Delivery was prompt and overall excellent experience.
Great service Darrin.Thank you.I will be back.
Thank you Darrin for your excellent customer service. You definitely made my friend happy and the price was fabulous.
Matthew was awesome he really went out of his way so we could get the perfect living room furniture
Matthew was great and helped us out with exactly what we were looking for. Great job
Derrick was knowledgeable and very helpful finding just the right pieces for us. No rush, no push just friendly.
Derrick was an AMAZING salesman. Very kind and helpful. We returned the the following day to purchase more furniture.
Sonny was awesome!
Salesman Kumar was awesome. Very knowledgeable and helpful.
Kumar was very helpful and git us the best deals!!
Becky was awesome. So helpful and a delight to work with.
(Translated by Google) Excellent service Luna and Mike (Original) Excelente servicio Luna y Mike
Huge thanks to Kumar for his A++ service
Derrick was wonderful. He answered all our questions and gave a veterans discount.
Recently purchased a sectional manufactured by Ashley from American Furniture Warehouse. Waited three weeks to receive the product upon arrival there was extensive damage to the sectional. I contacted AFW regarding my concerns there customer service was below average they gave me a few options but nothing to compensate for the inconvenience of the damage of the product they sold me. I had my heart set on this particular sofa as it fit the needs of my family. I was told by AFW that this product was no longer available by Ashley and for this reason I could not do an exchange. I tried my luck and went to Ashley Furniture in Glendale where I met Amy Holt. I shared with her my experience with AFW she sympathized with me and after showing her the receipt from AFW she looked into her system and informed me I received incorrect information that this product is still being produced by Ashley. Amy not only went out of her way to help me get a discount on the sectional for the inconvenience I went thru with AFW but also was able to schedule a premium delivery service for a small fee for the following week. Amy is definitely customer service driven. She wants to make sure the customer experience is good and fair. I have other areas in my home I want to refurnish and I will definitely be working with Amy for all of my furnishing needs.
I've been a long time Ashly furniture customer. My salesman Darrin is great. My problem is that on a recent delivery there was damage done to my home. I filed a report minutes after it happened. Its been 12 days and I can't get anyone to make a decision and take care of the damage or even call me back. Sadly I am considering taking my business and referrals elsewhere. its not the amount of the damage its the principle of doing the right thing.
Calvin was a very helpful and Knowledgeable advisor. Would recommend him and I will ask for him next time too.
I came in looking for a new mattress and Mary was amazing. Very knowledgeable and helped me pick the perfect mattress within my budget.
Amy was so amazing it shows her passion for helping people smile and be happy with their purchase .. five stars!!
Ivan was amazing
Brynn was extremely helpful and very friendly! Will definitely be visiting again!!
Amy Holt met me at the door with a lovely smile and greeting. Very informed about mattress products. She helped me choose one and was very efficient with the paperwork. Also gave me a great date for delivery. An enjoyable shopping experience!
Outstanding experience and service. Thank you Michael and Luna. We are looking forward to enjoying our newly furnished home.
Mary was very easy to work with and she was able to find what we needed fast. She made the transaction fast and smooth. Thanks Mary!!
Danny was the best . Very clutch on the deals
Quick and friendly experience. Mary was so helpful! We will be back!
I had an issue with the original dresser set but Ashley made it right and swapped it out with a better set. I highly recommend Sonny Kim, she was great through it all.
I recently came in to look for a new couch and side table and I had the best experience at this location! All of my questions were answered so quickly and our associate Brynn was so knowledgeable. She helped us through the store and was so friendly! I will definitely be coming back to grab other pieces of furniture in the future because there's such a huge selection and good pricing.
A salesman called Mohammed sold me furniture and he was fantastic. He is a great and hard worker.
Calvin was very helpful and informative.
Luna and Cathy made my experience phenomenal today. Thank for your amazing dedication and assistance.
Mr. Derick over at Ashley furniture store in Glendale, AZ was such an amazing guy to work with, he greeted us with a great smile and kindness and worked with the budget I needed to be in! Definitely will be working with him in the future!
Mohammad who also known by Danny is great very helpful and has a lot of information about Ashly products. I Enjoyed our purchase and going back there soon.
Amy Holt was helping me she was nice and friendly lady I would recommend her
Wonderful experience with Daniella. Friendly & courteous. Great to work with.
Son Kim was outstanding!!! Pleasure to work with and fun!
Derrick was friendly and knowledgeable.
Kumar was an excellent sales representative. Good job 👏
Kathy and Luna were so helpful and informative through my process of buying a new sofa and loveseat! Very friendly people who truly care about their customers!
My experience was not good. I ordered a queen With Robert very nice guy. I was missed one night Stand. Plus ordered a mattress I thought it came With a box spring. Called the store ordered the box spring and was promise they would both be Delivered the next. Did not turn out that way on Hold for over an hour to speak with manager Very nasty man. I canceled the order now mind you I have the bed 🛌 one night and the mattress in Another room! Called again spoke to customer Care they referred me to Ali she was wonderful Had to reorder the night stand and box spring! Will be deliver on Thursday. But just not a good experience
Great experience!!! Greg Denton was a huge help, efficient and easy to work with!
Had a great sales experience with Cathy. She ensured we had a great buying experience, and worked hard to guve us the best price possible.
Cathy was an amazing sales woman. She was was funny, gave no pressure or sales gimmicks, and worked hard to give us the best deal possible.
Derrick was awesome wonderful customer service!
Becky did a great job helping me.
Amy Holt was the best she was so sweet!
Soni Kim was so helpful and not pushy very sweet .thank you
no pressure sales, Calvin gave us space to make our decision and very patient
Calvin was great and showed us all the options that worked best for us. It was a quick and easy experience.
Friendly Service Ivan made me feel really comfortable with my choice
Matt Ahart is the bomb! Him and his team are super helpful!
Kumar was great. He was very helpful and patient during my decision making process. Fast and efficient when checking out and processing order.
I had the pleasure of working with Matthew while I was there. He was very patient and helped me find exactly what I needed and even made some recommendations that really brought everything together! He needs a raise!
Derrick is an amazing salesman! Helped me find a mattress that is just what I wanted!
Matthew A. was extremely helpful with helping me find what I was looking for. A+ service
I was looking for a new sectional. Matt was so patient as i tried to explain what i wanted. He took me thru some options that were spot on! Thank you.
Khumar was a great salesman and was very knowledgeable
Had a great experience with Matt Ahart helping us find a coffee table and rug for our living room. That rug really pulls the room together.
Derrick McNeil is an overly exceptional Salesman vey knowledgeable and personable.
Derrick did an awesome job. Brought me water for I was coughing so bad. He was so good with my 89 yr old Aunt Martha. She purchased 2 rugs from him. One problem, I live in Ky and want him to come to our store so he can help me.😊
My wife and I worked with Matt over the course of a couple of weeks, and the experience was great. He was patient and spent a lot of time with us to build a few custom configurations. After delivery of our couch, one of pieces was incorrect, and he corrected the problem while also changing the configuration slightly which really helped us. Definitely the best experience we've had in a long while.
So happy with our recent couch purchase from Ashley. We have a big family and Matthew A. helped us pick one that we could add pieces to. Fits perfectly in our space and accommodates the whole family!
Excellent furniture. Matthew helped me find a couch worthy of maximum potato!
Had the pleasure of working with Luna when picking out our dining room set!! Excellent customer service!!
Greg Denton was awesome and got our order quickly squared away and was able to get us a super quick delivery date!
Derrick was very friendly and super helpful. He directed to exactly what I was hoping to find.
Derrick was amazing to work with!
A great shopping and buying experience! Bob greeted me when I walked in and showed me where the power loveseats were. I found the ideal piece and Bob made the rest of the purchase easy and swift. Thank you.
Kathy Hoskins is an amazing sales person….kind and very knowledgeable of the store inventory, we will definitely visit and purchase from your store again because her…. Thank you
RJ took care of us. Really nice guy. After you get your stuff delivered is a different story. Had two pieces damaged. One was a desk, they legs weren't drilled right, and giant glob of glue on the side. One was an end table with messed up finish. Delivery guy lied to me and said he'd set up an appointment with a tech, that's not how it works. Customer service sends you a link to send pics, that doesn't work. None barely speak English. Guy finally comes out a week later, puts desk together with self tapping screws. Refinishes the side of desk, top of end table, now the whole house WREAKS of lacquer paint, and stinks like an auto body shop. $10K purchase. Would not recommend them.
My fiance and I had most amazing experience shopping for our new home with sales associate Sonny Kim, we got greeted with a big smile right when we first walked in the store, she was so humble, hopeful and full of energy. Helped us get amazing deals. We 120% recommend going to the store and asking for Sonny for any purchases. Definitely coming back for our future furniture needs.
We came in to find a very specific looking dresser and there were none in the store. But Brynn did a great job finding one for us online and it will be delivered in less than a week! We are very pleased.
Thank you Ivan for the very professional & personable service!
Amy was wonderful and a big help! :)
Leslie was perfect!! Extremely knowledgeable, honest and patient. Thank you for the great service, my tenants will be happy!
The whole experience of buying a couch at Ashley was wonderful. Amy, the employee that helped us was very friendly and helpful. Thanks Amy for making our furniture shopping experience so great!
Amy was super helpful and friendly
Staff helpful and promise alot at the end can't do as promised...
Great atmosphere and very professional staff. Mary and Leslie where very wonderful. Thank you
My salesperson Calvin was excellent. I feel like I got a fair deal on my purchase. Will return.
Amy Holt was an awesome employee. She really worked to try to get us the best deal.
Ron was so helpful and patient he’s very good at his job very kind and persuasive.
Derrick was wonderful to work with. I described what we were looking for and he showed us better than I was expecting. He took the time with us from the minute we entered the store and answered every question we had. We picked out a great gray leather couch and loveseat with adjustable headrest and lumbar support. We also picked out end tables and lamps. Derrick knows his stuff and I felt like he heard us and provided a great purchase experience which can be stressful. We left feeling relaxed and happy we had walked in. We will be back in a few months as we saw so many things we loved.
Very good
Josh J. Is amazing - he knows his stuff.
Josh J was the best. He went over many options and was an expert in the products. We will be back.
Amy connected with us and was always able to help! Please promote her!
Ashly Glendale location is a great store. They have an amazing service. Danny is one of the best, he help us a lot. I appreciate his hard work. Thank you Danny.
Great services. Danny help us a lot to find what we want. He is great and friendly.
Calvin was such a delight. He was not pushy at all and truly cared about what I needed. He helped me purchase all my furniture and was very patient with me. He also suggested I sign up for the ashley credit card which helped me be able to purchase more. If you come in to the store make sure to ask for him !
Came in to get our house furnished. Josh j made it the easiest experience. Very knowledgeable an friendly, would recommend to see this gentleman.
Matthew was so great helping us find the perfect piece for our game room.
Our salesman was Darrin Linsenbardt. He was polite helped us with everything we needed and answered all of our questions. We felt no pressure to buy. We purchased a few things from Ashleys. A temperpedic matress set for us and a full size bed for the quest bedroom. We also purchased some dining room chairs.
Kumar was a big help and was patient with my picky needs. I will be coming again to see him for future furniture needs thumbs up for Ashley
Daniela was fantastic!! She priced matched all of our furniture and was super friendly!!
I had a wonderful experience working with Kumar D. in selecting my living room furniture. He was professional answering all of my questions and explaining company policies. He was patient with said questions. His personality while being professional was friendly and kind. Thank you Kumar!
Ivan is so professional and helpful in finding me a mattress and the sofa. Appreciated!👍
Derrik is cool, he treated us very well
Josh J. Is fantastic. Very knowledgeable. Came in for sleeper sofa, leaving with sleeper sofa and tempur-pedic mattress. Thank you. R&J Marquardt
Great store and friendly sales associates. If you need help go find Greg Denton he works from Thursday through Sunday and he's absolutely amazing. He's patient and kind and will help you find exactly what you need. The item I bought was at full price and he had me go online to check the online price and honored that. Go see Greg for your furniture needs!!
The staff and manager treated us so well and helped us get exactly what we were looking for … awesome work guys !!
Wonderful customer service the whole office staff made everything great ! Recommend buying your furniture here !
The back office provides amazing customer service!
Absolutely amazing customer service did everything they could to help me purchase everything I needed. Mary was a tremendous salesperson.
Danny was a great help with our new furniture purchase today! In and out hassle free and totally helpful. Highly recommend!
Ron was amazing. Very helpful. I changed my mind several times. He patiently help and measured. Love Ashley. thx
Went in today to look at furniture (mainly for the dinning room). Immediately sales associate Amy Holt made sure we were bing helped. We ended up financing a dinning room set. the process so easy with her and was patient and understanding of our wants. Definitely a happy customer. Amy provided great customer service. Will be coming back for a sectional with her.
We appreciate very much Sonny’s and Kevin’s customer service, their helpfulness and kindness. It was a pleasure shopping with their help!
Very pleased with our experience with Mike and his colleagues. Easy to work with and no pressure of purchasing!
Derrick Mcneill was super helpful!
Darrin Linsenbardt was very helpful and made everything simple, efficient, and stress free. Would certainly recommend.
Kumar was awesome to work with!!!
Derek is AWESOME!! Just amazing!
DO NOT FINANCE through them I repeat DO NOT FINANCE with Ashley Furniture….I put down 2000 on a bedroom set and financed where I would pay monthly for 24 months… The second month I made my payment they took the remaining balance of 3200 out of my account and my payments were on time…I go up to Ashley to talk too a manager and they didn’t get the manager just gave me a number and said call this number and brushed me off and tell me we’ll it’s not our responsibility..We’ll you should tell your customers this when they are spending thousands on a bedroom set….Wipes my mortgage payment out of my account….Times are hard right now and people work hard for their money
Great service today from Kumar and Luna. Will be coming back in the future!
Luna and Michael were extremely helpful and kind! They helped us find an affordable recliner in less than 30 minutes. Great service here!!!
Michael met us when we entered the store and directed us to the furniture we were looking for and then let us look around. When we had questions Michael was available to answer our questions. He was very helpful. No pressure and when we decided to purchase he checked us out quickly with no hassle. We were very pleased with the dining room table we chose. Liked the style and the table seems very sturdy. Good experience in the showroom.
Luna is so funny and helpful! Kumar was great! Wonderful experience, very fun time shopping for furniture!
We came in today for a sofa, been looking for a few weeks for one that we loved and would fit our space. Darrin welcomed us, guided us around the showroom for what we needed and lead us to the best pieces! Super excited to get it all delivered and set up! Thanks for helping us out!
Sammy was amazing as usual. He is a credit to Ashley! Thank you, Paul and Karen
Thanks for all of the help today Brynn, I appreciate it!
While coming into the store we were greeted by Derrick! He helped us navigate the store and all the couches!! He was personable, very information and we had a fun time finding our perfect couch with him! Derricks easy to talk to and had our backs and best interest! Defineitly reccomend this store atmosphere and down to earth employees
Derrick McNiel is the guy to see at Ashley’s at 67th ave and bell if you need furniture! Thanks Derrick!!
Danny was super helpful!
We had a negative experience at another furniture store and went to Ashley’s looking for two bedroom sets. We worked with Josh Johnson who was amazing and is a great asset to your company. His positive and helpful attitude was much appreciated, and we left as happy customers. Thank you!
RJ was great. Even knowing I wasn't going to be able to buy a mattress that day, he let me lay on any mattress to my heart's content and explained the benefits. That's what I call superb customer service and not someone just trying to make a sale. I would highly recommend this store to my local family and friends.
Amy was phenomenal! Knowledgeable, honest and helpful. Enjoyed working with her. She made the experience and sale so easy.
(Translated by Google) Excellent service from Kumar and Luna!! (Original) Excelente servicio de Kumar y luna !!
Had a great experience with RJ and Luna. Bought a new bed and some furniture. Explained ryall of our finance options. With the bed in particular were very patient while letting me test drive several different options. Would not hesitate to go back and tell others about our experiences.
I had a wonderful experience working with Amy Holt! I purchased a sleeper sofa in August that was out of stock. It became discontinued 3 months later, ugh. Amy was beyond helpful in helping me get the best deal on another sleeper sofa that was available in store. Amy is patient and kind and will go the extra mile to give you the best deal. Thank you, Amy! (and keep up your amazing yoga practice :)
Brynn was extremely courteous and very helpful. She answered all of our questions and provided detailed information concerning our important furniture purchase. We love our new recliners!
Very respectable group
Come see Danny for a great deal. Great store we've purchased a bunch of home furniture + house hold stuff . They do a great job . Customer service A+
Great customer service from Danny as well as working with the manager, Jared on the numbers. Definitely would come back
Excellent experience, Greg Denton was very kind. and I was able to get what he was looking for.
Came in and was greeted by Danny! He was very helpful from the moment we walked in and wasn’t pushy at all. He knew his products well and answered all my questions. Will be coming back to get my whole house furnished here
Brynn did a great job and was very knowledgeable about the products! We are very happy with our purchase.
Very happy with sales process. Mary was very helpful and knowledgeable. No pressure. Will go back again.
Danny was wonderful help and easy to work with
Our experience with Kumar was 5 star. Kumar was friendly, no pressure, knowledgeable, and helped with a great deal.
We had very specific ideas, and Greg D. was very patient and helpful. He never pressured us over the few visits it took us to pick out our items. We ended up getting exactly what we wanted and got a great deal as well!
Ron is awesome and helpful! We appreciate all his help.
Excellent friendly, knowledgeable service from your sales person (Becky)! She deserves a bonus for going the extra mile for our pricing. Thank you
Josh Johnson was fantastic with assisting me p purchasing my new desk and chair right after having surgery although Ashley furniture is the best there is having Josh assisting me with my purchase May things so much easier as it asually customer I will definitely be back to see Josh he even assisted me with the setup delivery and assemblance of my purchase there needs to be more salesmen just like him
This Ashley‘s furniture is my favorite location . Professional , friendly customer service . Danny Akil was very helpful and knowledgeable ,he insured that we were 100% satisfied , which we are . Ashley’s furniture has all the items you need to complete your home that last a life time because of the quality . I would definitely recommend this location to friends and family .
Shopping at Ashley was nice and pleasant l. Cathy our sale rep was super helping in finding a sectional sleeper that we love. The delivery was quick and convient.
Cathy provided excellent service, above and beyond.
Kathy did a great job for me she made my day
Enjoyed shopping at Ashley, Michael was very attentive answering all our questions. Delivery was prompt & great. Well done 👍
Amy was an efficient and excellent information on all access two different features of the furniture which we bought . I would recommend her, for anyone who's looking to purchase.
Awesome starts with a so it stands to reason that Amy starts with a also. She was very pleasant knowledgeable to work with and we feel she guided us to the best piece of furniture to satisfy us over the long run. Next time I need a piece of furniture I'll go to Amy first instead of last!
We had such a great experience with Ron from Ashley! He was very patient, kind, and knowledgeable!
Ashley deserves no stars. I ordered 3 barstools in September they were delivered damaged. I sent pictures on the damaged barstools. They never acknowledged the pictures and would not call me back to pick them up. So we drove to the Glendale Ashley Homestore with the barstools. They said they could not take them back. The manager requested a pickup. We never again received a call to pick them up. So with many calls and waiting on hold for an hour. I was able to get a pick up date for the damaged barstools. Now I am having a very hard time to get my credit back on my credit card. Ashley Homestore is unbelievable. They have HORRIBLE customer service, they sell damaged furniture. And they never credit your card back. I will NEVER shop there again. Wayfair is the way to go!!!
Danny was fabulous…. Very professional, knowledgeable, kind. We will be back to purchase more furniture for our new home. Thank you Danny. Great job.
Excellent service from Michael Garcia today at 69th Ave and Bell Rd. Michael was extremely helpful, knowledgeable and professional. Thank you Michael for helping us find just what we needed for our home.
Be bought some living room furniture and Amy was very helpful.
Danny akil was extremely helpful. He made my experience a lot better so thank you!
We just bought a new house and needed furniture. Amy was right there and we got a beautiful living room set at a great price. So happy with her we have gone back and purchased more. Look forward to seeing you soon for more stuff. Thanks Amy for your help.
I have dealt with Amy Holt previously and will continue to do so! She is such an asset to Ashley furniture! She has so much knowledge and a great sense of humor! She will price match and seriously get you the best deal possible! Love Ashley furniture because of Amy!
Amy Holt is the one to see if you need any furniture. We continue to buy from her because of her knowledge of the products. Kudos to you Amy for your your help. 😎
Danny very professional and helped us with exactly what we wanted.
Our experience was fantastic. Great staff and Mary was very professional and fun. Definitely would recommend shopping there.
Becky was awesome helping us get our furniture thank you Becky. Bernadette and Arnel
Just got a new couch from this store for my living room. Brynn was absolutely fantastic in helping me pick out a couch for my house. Solid service. Thanks guys
Amy was awesome! No pressure and great customer service!
We worked with Derrick…he is the best. Friendly, informative and knowledgeable!
Great customer service!! Josh walked me through everything on the phone and was able to place my order and schedule delivery without even going to the store. Very convenient!
Great customer service! They were so helpful to me and my partner. We found the perfect sectional for our new home!
Great service from Mathew, very knowledgeable and listened well. Showed and sold me exactly what I wanted.
Purchased living room furniture. Great experience and Matthew A. was awesome!! Delivered on time as promised. Will shop again soon.
Very pleased with the customer service, especially Ani from the customer service did a great job, she was very knowledgeable and patient, helped us purchase our dining room set and our living room furniture. Thank you!
If you need to buy your next furniture this is the place to stop by. I’m impressed with the variety of couches they have and would like to thank Ani for exceptional customer service. Thank you for making my house my home!
I needed some new furniture for our new house so of course I came to Ashley’s to see Mary Copp. Mar knew exactly what I would like and was super sweet as always.
My wife and I would like to extend our thanks to the excellent service and support of RJ our sales person at the Glendale and Bell Rd location. RJ greeted us at the door and was able to help us find speciality power recliners and he showed us the new zero gravity chairs that are great for necks and backs. In addition, we wanted a couch and a rug and RJ located everything we needed. There was a problem with the prices on the furniture and on the terms of sale. The store Manager, Kevin, came over to sort out the price tag issue and the terms of sale. We were not going to stay and buy; however, Kevin said I will give you a deal to keep us happy and complete the sale. We have never been taken care of by a furniture store so well like this in our life. If you need furniture, go see RJ at Bell Rd in Glendale and you will have a very enjoyable experience.
I met Amy and she helped me pick out everything for my new home. Amy gave me excellent customer service and all my furniture was delivered on time. The furniture is very well made and reasonably priced.
I personally love working with Amy Holt. She’s sweet, patient, and has helped me work through many personal design ideas. She’s been a key character in the redesign of our home. Would highly recommend 10/10. She takes her time with me and isn’t pushy which is very important when working with a sales associate.
Amy Holt helped me buy a dining room table and end tables for my home! She was so kind and caring. Also took the time to call me after I received the items. Thank you Amy
Wonderful service! I had a few questions, and they answered them perfectly and helped me find what I was looking for! Thank you so much for the amazing customer service.
Came in looking for two specific end tables to go with my new Ashley sectional that's being delivered soon. I was given a great deal and the salesman was awesome!
Derrick McNeill was my sales associate and he did an excellent job. He helped me get approved for credit and I was able to buy a new mattress and a recliner.
Derek is amazing! He took time to explore the best price possible for the chair we needed for our mother in assisted living, and he made the experience lovely and timely! I would recommed asking for Derek anytime you're at the Bell & 69th Ave location! Or ask for him by phone! Yes, I'm a real customer. Appreciatively, Rachel M.
I wanted to share that the office staff and sales managers go above and beyond daily to make sure that guests are taken care of to the fullest extent. I couldn't ask for a better experience here. I'm so proud of Luna and Kevin!! They handle a lot daily with poise and grace!
Derek was awesome!
Thank you Ron! We love love our new furniture! Thank you for all your patience :) Excellent customer service skills! We'll definitely be back for that table. :) Thank you so much again!
Kumar did a good job attending us.
Thanks to Amy and management for an easy transaction and helping me out.
Sales staff was very helpful and knowledgeable.
Becky was awesome! Really helped us find what we needed. Left happy and very happy with our purchase. Ask for Becky, she is thr beat!!!
Make sure to ask for Becky when you go in the store. She is great. Had a great experience.
Buying a new home and have to furnish it is very stressful. We have used Ashley for the last 3 homes we purchased in various rooms. For our most recent visit, we were running out of time for a queen and king bedframe and mattress. I met Amy Holt and discussed our dilemma and she was right on it! When it was all said and done we got everything we needed and a new accent chair for my office. The delivery process was smooth and Amy stayed in touch with us every step of the way. We highly recommend working with Amy and we thank her!
Danny Akil was amazing with knowing what the client wants and is very polite and helpful. Would definitely recommend to others and will sure to come for some other furniture and paintings!
Our family has been buying at Ashley since 2012 when we moved to AZ. We were lucky enough to get AMY HOLT for our sales person! She was, and still is, the best one there. She made everything so easy!! Made sure we got exactly what we wanted.
Just moved to AZ and needed to buy Living Room furniture. From the minute we walked into Ashley‘s in Glendale, Amy greeted us with a smile and gave us plenty of space to make decisions. Amy was very helpful and caring to our needs!!
Amy Holt is an amazing associate and had such great customer service! She was so helpful and attentive!
Danny was great
We recently moved to Arizona and were in need of furniture for our entire house inside and outside. We worked with Amy on several different occasions both purchasing furniture, and also when we were in need service. Amy has always been very helpful and willing to assist us.
Amy was a delight to work with. She was very helpful and professional. I look forward to having her help me with all of my future purchases
We are longtime customers of this location. Amy’s customer service is great. We always ask for her each time we come in.
I had very good experience with Ashley furniture. Mr. Danny Akil was very helpful and has very good knowledge about the furniture and I will definitely do business with him. Zack
I was approached by Danny Akil. He was very helpful and knowledgeable. He helped me pickup up our living room, bedroom, and dining room sets for a great price.
Ron was e timely helpful and a pleasure to work with. Got us an extremely good deal!! Highly recommend him!
Mary was fabulous!!!! Great customer service & great prices!!!!!
Derrick made my shopping experience an amazing and relaxing experience. He listened to my concerns and preferences with heart. He was far from pushy and very knowledgeable. I highly recommend asking for Derrick if you want a pleasant and laid back shopping experience!
Darrin Linsenbardt did a great job helping us with our new living room set...thank you
Kumar is the best
Kumar is so wonderful. He works with us and this is the second time I have bought from and love everything
Amy Holt is the reason we will come back to Ashley to furnish the rest of our house! She made the experience of buying a table so nice and we never felt pressured. She really invested her time to make sure we had the options we needed to make sure we were purchasing the best one to fit our family. Thanks Amy!
Went to Ashley to find the perfect sofa bed for my guest room/office. Amy Holt picked out the perfect piece to tie into my space. She has an eye for design! She is so sweet and really takes the time to understand your needs. I will be back to see Amy!
Darrin was amazing helping me with finding a mattress that was conformable for me.
Joe did an awesome job helping me and is overall a great salesperson!
This Ashley Furniture location is GREAT - clean, bright and friendly fun staff! Brynn was my associate; she is amazing - friendly and informative on items I am interested. She convinced me to do a Temperpedic mattress assessment and helped me find the best mattress for me!!! I haven’t had so much fun shopping for furniture - EVER!!!
RJ is a great salesman, I purchased a living room set and when it was delivered it didn't meet my standards. He made sure I was taken care of for a Reselection. Fast friendly and courteous. Thanks again!
We had a great time at Ashley and Cathy was awesome to work with
Derrick McNeill was an amazing sales rep. He answered all of questions professionally and proficiently. The customer service was amazing
Wonderful experience! Becky was knowledgeable, patient and kind helping me find just the right furniture pieces within my budget. Would definitely recommend and will return in the future.
RJ was incredible! Patient, honest, easy-going, listened to my concerns and stayed focused on only items he felt matched my needs. Great eye for color. He understands and explained Ashley’s process, construction features. Thanks RJ!
My sales person was absolutely awesome 👌 his name is Kumar.
I move from different state and my friend recommended me this store for furniture. I really like the customer service because when we came in Kumar helped us. The way he helped us and tell us about furniture was awesome. We wanted only one bed set and we end up buying more.I must say he is a great sales person!
I bought some furniture for my new home from Ashley furniture the customer service I received from Kumar was excellent I highly recommend everyone to shop here and specially ask for good sales rep like Kumar if you really want to make your purchase real good .
⭐️⭐️⭐️⭐️⭐️5 stars —> with JOE —> he has the heart to truly help you have not only a GREAT experience buying but also goes above and beyond to find you the BEST furniture sets you want and need. Thanks again!
ANI AND JENNA R THE BEST. 5 stars for them
RJ is a very personable guy. He was quite knowledgeable and up-to-date in his service
I had a great experience there, young saleswoman there was so very professional and gave me a lot of options! Thank you
Brynn Wilkerson was the absolute epitome of professionalism! Fantastic store and employees!
Sonny Kim was very helpful 😃😃😂
Derrick McNeill provided superior service. Listened to what I wanted and helped me get it! Go see him when you get there.
Amy holt was my store sales associate and she was absolutely amazing she took the time with me to show me around and answer all of my questions.she has an eye for decor, matching, and great taste in style as well!!
Salesperson RJ was wonderful to work with. I got a great deal on an item I had been looking for. We will be back when ready to buy living room furniture. Took a while to check out but otherwise very good experience
Our experience was amazing here, Danny Akil was a very good salesman, helpful and positive!
Salesperson was Mary. She was very helpful and knowledgeable. Found me exactly what I wanted.
Wonderful experience the Ashley’s Glendale store! Amy and her Colleagues were very helpful and informative with my furniture needs. Thank you !
Amy was extremely helpful was really knowledgeable… very helpful.. I would ask for her again
Amy was wonderful to work with..She was so patient and her knowledge was extensive.She even stayed after hours to help us! Wow We were able to pick out our kitchen..bedroom and even living room furniture..we are very pleased with our purchase..We are even more pleased with the great customer service we received from Amy..We felt valued..
Walked on just to look. Needed a new sofa, buy not one of the new huge ones. Was greeted at the door by Mary asking questions about what we were needing. My first thought was "Oh no. This is going to be costly". Surprisingly, within 15 minutes we had found the perfect couch and lift top coffee table. Then my granddaughter found the rug she has been wanting for her room. I got all 3 pieces for less than a couple couches that I saw at other stores. Mary was super helpful and knowledgeable about her store We will be back!
UPDATE went into store and Manger was more than helpful and made sure we were completely satisfied. Waiting for the next delivery to see! But I will say I was more than surprised at the willingness to make things right! Delivered a love seat broken and fabric cuts tried to get us to keep it and file a warranty claim. We bought a matching sofa and love seat NEW not used which this appeared to be. We refused the love seat and have not heard from anyone since. When you try to call it takes hours if you get someone they don’t speak English and then say they will transfer you to the store but you wind up in the Queue again. What a joke
Walked in and spoke with Danny Akil. He was great! I had a lot of questions regarding office furniture. He was very knowledgeable and helpful. Danny is the man!
Danny Akil is a wonderful salesman. He is very helpful and has great customer service! Thank you for your time and efforts
Michael helped answer all of our questions and was efficient and attentive while we talked through what we wanted with our couch. Highly recommend this location!
Sammy was wonderful,really excellent service.I will be back to your store.
Danny Akil Great salesman with great experience about his job. I will buy from him Again.
Thank you Danny for your help, I love my living room set . Your the best . I highly recommend you
Danny Akil was an awesome salesman! His great attitude and service was amazing so I’ll be returning. Thank you!!
What a mess......I will skip all the details but give enough information to help in understanding. I bought a dinning set in July of 2021. I purchased extended warranty, fast forward to now Sept 2022 and I need to make a claim. The protection plan decides on full replacement, come to find out because I have moved to FL I may have a new table top but no way to get it here. There is a flaw in the system about sending replacement merchandise to other states; Ashley is working on a fix but that doesn't help me....then why 5 stars? Because upon talking with the store manager, Issac, he heard and understood my situation and tried everything to make accommodation to mitigate my loss and deal with extended coverage that no longer provides protection. He ended up giving me the replacement value in the form of a store credit, which is fine with me and way better than just hearing a "sorry buddy but I can't help you". At least with a store credit I get some value for the protection I purchased and I have friends in AZ who can use it or we may go by on one of our frequent visits to the area. Bottom line, at the end of the day, Issac worked with me and developed a plan that I am satisfied with.....so he has a satisfied customer!
Mary was extremely friendly and knowledgeable about the products!!! Great service!!! Manager Kevin worked wonders for us!!!
I went to Ashley furniture looking for a bedroom set. I went in looking by myself and was quickly helped by Isaiah. Isaiah was super nice and extremely helpful with picking out items I needed. Was a great experience and would go back here before any other furniture store because of Isaiah.
I went to the Store , and I Was well welcomed by Danny , I had no idea of the Dining table , i was looking for , he showed me everything I needed to know. He helped me to decide. And he gave me a Credit to pay. That was Fantastic. This is my Furniture store now.
Greg was absolutely wonderful and I wish I could take him shopping with me everywhere.
Mary helped us today and she was amazing! She actually cares. The general manager was super intelligent and kind.
I had a very food experience with Danny Akil. He has been very helpful and knowledgeable. He didn’t hesitate to answer everything. I will start recommending to my friends and family coming to this location and see him.
Danny Akil was amazing!! Helped me find everything that I needed!! Highly recommend him for all your furniture needs!
Cathy was absolutely awesome to work with!! Thanks!!
Love this store and it’s amazing people. The sales and customer service teams are the best around.
Danny was an awesome salesman I will be returning!
Calvin was a true professional !
Danny Akil was great! He helped every step of the way and we will be returning here when we need more furniture!
Derrick was very helpful, found us exactly what we were looking for and was pleasant to talk to.
Had an amazing experience with Cathy!! Shw was/is AMAZING!!! She knew exactly what we were searching for and where to find it!! She was just a pleasure!! Loved talking with her, she is GREAT!!!
Thank you Danny Akil for your help You did awesome
It was a good experience everyone was very helpful I would definitely buy from Ashley’s again
Our Sales Person Ivan Raynor was very helpful finding my piece. He actually looked it up while we were still browsing in the store. Thanks Ivan! :)
Derrick McNeill was very helpful in finding a very specific lamp for us. He was also very professional and very knowledgeable.
My family and I visited Ashley’s today and we were helped by Kumar. He was great and he answered all of our questions! He was super helpful!
Derrick McNeill helped me get the dresser of my dreams! Great service, very friendly and helpful staff!
Mary did a great job it was a very good experience ,definitely recommend this store thank you Mary !!!
We came in needing to find a table asap ! Mary was the first to greet us as we walk in . And was amazing in helping us really get what we needed and making sure we didn’t wait long . The customer service was Platinum quality!! Mary even manage to get us a deal on a pillow for our daughter. So everyone left happy!
Great customer service. Very friendly and they always have a great selection of furniture.
Kumar was very helpful without being pushy. He answered all our questions. We bought a great sectional at a great price.
Great experience working with Derrick McNeil
I’m definitely giving a 5 star to Ashley’s because of Derrick McNeill. I called yesterday, he took his time, and was very patiently looking for the items I was looking for and gave me pricing for. Today I called back, and asked for him to move forward with the purchase. Thanks Derrick!
Sonny was awesome. Very patient helping us select sofa and power loveseat. We'll be back for accessories to complete our new space.
Great experience ! shopping at Ashley bell rd and specially the excellent service that I received from Kumar very pleasant and knowledgeable guy for his job . Highly recommend to shop at Ashley good furniture and great service . specially ask for kumar if you want best service .
We came into Ashley looking for a Queen size pull out bed couch. We found the perfect one thanks to Greg! He was so helpful and we walked out so happy with our couch plus he helped us out with the price. We will absolutely be back! Thanks Greg!
WARNING DO NOT COME HERE.... they have the worst customer service , my bed is defective so I finally had a bed tech to come out and measure the sunken in portions of my bed and it was 2 inches deep on both sides. I had some stains on my mattress that were not even close to the sunken in portions and they said since there was some stains it voids out my warantee. They will try at anything to screw you over... a couple little stains from my 5 year old daughter it has nothing to do with the sunken portions of my bed. Please do not shop here... I'm a vet of the USN...Navy 12 years and this is by far the worst customer service... I will get with the better business bureau.
Excellent experience at Ashley Home Store. Mary Copp was very helpful and knowledgeable about her recommendations. She never attempted to upsell me. This was much appreciated since this furniture purchase represents a significant financial decision for me. I left the store confident that I had made good decisions with the help of a friendly, yet very professional associate.
I was very impressed with the service and attention that I received from Ashley Furniture at 69th and Bell Road. Primarily with Matthew Ahart, Sales Rep. I walked into the store on a Monday evening with a half hour to go before closing, with the intent of just looking at mattresses. Within 10 minutes, and I am not joking, Matthew was able to find the right mattress, box springs, headboard, footboard and frame, a sofa, and a chair with ottoman, have it scheduled for delivery by Saturday and giving me a fantastic price. I kid you not, I was out the door in 10 minutes and assured all will be delivered to my new home on Saturday. Good Follow up and it was a win win for all of us. Thank you so much for handling my order, having the items in stock and making sure delivery could happen within a few days. I have more to buy and I will be returning. Thank you Matthew Ahart, you represented Ashley Furniture well and I will recommend you and Ashley Furniture to my network of clients and friends. Michelle Umbower
5 star experience! I needed 8 mattresses for an Airbnb that my wife and I are furnishing and I am so glad I came here. Brynn was incredibly helpful throughout the process, and even suggested an alternative option for a manual pick up that enabled me to finish ahead of schedule. The price was amazing as well. I will be returning back here for future furnishing needs.
Calvin was great, helped us find the perfect couch for our space and set up delivery and financing quickly and easily.
(Translated by Google) Excellent attention from Kumar and excellent kindness from manager JJ, thanks (Original) Excelente atención de parte de kumar y excelente amabilidad del manager JJ gracias
Great place yo shop, Kumar was extremely helpful, highly recommend him to go to
Ask for Cathy Hoskins! She is the very best. No pressure. Knowledgeable. A true professional.
Cathy Hoskins is awesome! Walked in and she sold me on a Temperpedic mattress. Can’t wait to get it! Gracious, knowledgeable, and courteous to work with. Ask for her. Thanks, Cathy!
Our experience was great. We were greeted at the door and then allowed to just look around with our any pressure or fuss. Salesperson checked on us and we made our purchase.
Kumar did great job. And I have bought other furniture there from Amy. She is also great
This store is stunning and afforable Kumar and josh are verg good at customer service
We ordered a $10k bedroom set from them and told them to not deliver anything until it was all available. They called a week or two before the delivery date we set with them that they said it would all be there and said they wanted to deliver part of it. We told them no again and said don’t deliver anything until the order is complete. The date showed up where they said it was complete and they gave us a window of 4pm to 7pm. We get a call at 1:20 pm that they are 10 min from the house. The delivery crew got there with just part of the bed and the other furniture. We have gotten rid of our bed and now don’t have a complete bed to sleep on for a week or more. This place has severe problems. They are all about delivering parts because that’s when they can start the clock on the billing. Don’t use Ashley’s furniture. I have bought a lot from them over the years and keep saying I won’t do it again. This is definitely it for me. Well now the company told us the products that were not delivered were in stock and would be there the 23rd. The 22nd we got a message that it won’t be delivered until the 25th because the product was not in stock . Made several calls where they said we will get this straitened out and will call us back and not one person called us back. This place is not a good business. Would not recommend this place to anyone.
Love this store
Great selection. Courteous and helpful sales people. Good quality furniture. Be sure to check them out.
Sonny Kim provided me excellent customer service with my purchase of a laptop/printer stand. I couldn’t be happier to of had her assist me today. She’s amazing. Thank you!
My first experience was awful. I had a salesman that didn't seem to know what he was doing. We ended up with an awesome salesman, Josh Johnson.
$1,600.00 leather power recliner 2 years old, lether is ripped by a seam where the leg rest raises. Bought the extended warranty filed a claimed, just received notice it was denied. Boy what a joke if i could leave a zero for review I would.
Sammy Kawry was a great salesman and has helped out tremendously with our purchase. He was very friendly, courteous and knowledgable about the product in question. I'll definitely be shopping again at Ashley because of great employees like Sammy!
Great service and very good sales staff it is one beautiful store very clean. Had everything I needed in stock. I will be back.
Greg was an awesome salesman. Personable,expirenced, an had great stories. The store manager was also very instrumental in the purchase as well. Both of these men are an asset to your company
Purchased dining room, living room and bedroom furniture. Very happy with the price and quality of the product. Josh was extremely helpful and spent the time to answer all my questions. Would definitely purchase from this store again.
This place really does not respect their time schedules mentioned on the website or on display board infront of store. They closed their store by the time we arrived at 7:40 pm, but they are supposed to close at 8:00 pm. I tried calling them before I start at 6:00 pm which always directs me to service center and not to the store. I have seen people in the store but nobody have the courtesy of coming near the entrance or informing us that they are closed. Their is no display mentioning the store is closed. I have waited infront of the store for twenty minutes with my wife who is a pregnant. I made her to sit on side bench the whole time. This is ridiculous. I bought a recliner sofa set and came to buy another set today. Now I changed my mind I should never comeback here because I lost trust in this company. If they avoid and not care to come and talk to the customer waiting at their entrance I don’t think they would care about the furniture they sell or services they provide.
Went to the Gendale location. Ask for Calvin the sale associate. He was very patient and did not pressure me to make the sale. Thank you Calvin
We bought a L shape couch for 2 grand and after 2 months the middle of couch is sinking in already! Not well made. Disappointed.
I have bought furniture made by Ashley and loved it but this review is about Calvin at the Bell and 69th Ave in Glendale, AZ and his extreme kindness to me when I really needed help. I am a therapist and had been accidently locked out of my office with no phone, no purse, no money at the end of my work day. My dog had come with me to the office and she was locked in. I walked in the +95 degree heat at 7:30 PM about half an hour when I got to the store. I walked in and asked to use the phone to call a taxi. Calvin, at the greeter's desk, called 3 taxi companies on his cell phone finally getting one to come in 20 minutes. Then he said they were closing in 2 minutes and if I would wait outside he would drive me to my home. He gave me water came around the store after locking up and drove me home. I try to do at least one kind thing a day myself but to be on the receiving end of such kindness is unusual for me. Thank you, Calvin, for helping me out when I needed it and thank you Ashley Home Store for employing a kind and humane person.
We dealt with a sales associate named Adam Golightly and he was very professional, helpful and provided us with great customer service. I was able to purchase beautiful and reasonable priced furniture for my new place without feeling any sales pressure. The entire process was a pleasure thanks to his helpful assistance and great attitude. I would highly recommend dealing with Adam at Ashley furniture
The salesman Calvin was very helpful, but did not hover over the customer.
Worst experience EVER! Avoid delivery as much as possible. Payed $100 dollars for delivery and they sent me the bookshelf in a box for me to assemble. I could have just taken it directly from the store in a box myself.
It’s been 7 months and I still don’t have have anything yet! They don’t even send out email regarding the order status, if you are planning on moving into to your new home and purchasing furniture don’t buy here, they have terrible delays, apparently I’m not the only one, other people that shop from here go through the same thing!
Great service and selections of this and paintings.
Derrick and JT made dreams come true! I came I’m with a couch in mind and a budget but they knew just what I wanted and they showed me some thing more worth the money and way better product! They listened, they were patient, caring and helpful beyond measures! They got me everything I wanted and more for my budget! Thank you for everything you made a life long customer today!
Great experience with the in store salesman. AWFUL experience so far with scheduling delivery. 3 out of 4 pieces scheduled for 8/4. Once I was notified that the 4th piece was in 1 week prior to 8/4 I contacted customer service to request the 4th piece be put on the same truck for 8/4 for which someone cancelled and changed to entire delivery to 8/11 but no one notified me of this! There is no follow through on returning a customer's phone call and the majority of the people working in the customer service call center are foreign and extremely hard to understand. There is no direct line to contact the store you purchased your items at either. FRUSTRATING!!! The echat feature is also a total joke as well. I hope the actual furniture will end up being a much higher quality than the store's customer service.......
I was sold a lie and when I got to the register the bill was bigger than what was promised. No one at the location wanted to make it right and even the corporate location didn’t want to make it right after my credit had been pulled. One worker did do his best but could not get me to what I was promised. Spend your time and money elsewhere. Mega furniture had the same items at a better cost and when their rep misspoke they didn’t hesitate to make it right. You as an individual can do better than Ashley especially when all the stores have the same items and catalogs :)
I previously went to the Ashley store in Avondale AZ to purchase a dining room table and chairs. After 4 tables and chairs and a tech visit to get a new dining room table and chairs I went to this Ashley furniture store. From the moment I walked in I could feel the difference in stores. The store manager JT and salesman Kumar were so friendly and helpful with the store credit to keeping the new out of pocket cost to a minimum. I can't stay enough thank you' s and I appreciate you to this store. I would go back to this Ashley store again. The staff was so friendly, caring and helpful and you could tell they enjoyed working there as it showed in their overall demeanor and attitudes. DO NOT EVER GO TO THE AVONDALE STORE because that location only cares about their commission and once they get they have moved on. If you want a great Ashley store experience go to the Glendale store. You won't be disappointed. UPDATE: Once again I had to waste another delivery day and a day off during the week because it seems that they couldn't deliver me the correct table and chairs. Upon calling the delivery department they said there was a financial hold on the set and when I told them that I had a receipt that showed otherwise they didn't care. SO I had to drive to the Glendale store only to find out that the AVONDALE store did not release my "store credit" to them until after I called. Then I went to the AVONDALE store which is a 45 minute drive from my house and they blamed it on the GLENDALE store. No one wanted to take ownership at either store including the store managers. Then I contacted corporate and they acted like it was "no big inconvenience" that they delivered the wrong table to my home and the response from corporate was "well we have to pick up the old set and bring you the new set. You can't have 2 sets in your house." So I stated, "You were supposed to do that on Sunday which was my only day off during the week." No one offered any compensation or anything. I will never do business with them again. It seems as if no one can communicate, the right hand does not know what the left hand is doing, and all they care about is the sale and commission. To the BBB I will go to further assist with a resolution to my problem and to get compensation for my time and gas that I had to spend since they couldn't figure it out. So therefore they got demoted from 5 stars to 1 star.
Oh! My Goodness! Everything in Ashley's Is so Beautiful!!
I am extremely dissatisfied with Ashley ..I bought couches 3rd week of June and was promised delivery first week of July and that got delayed ..then the order was split and that order is delayed too.. it's now a month later and there really is no set date I can be certain they will be delivered on. I won't buy from Ashley ever again. I am telling everybody I know not to shop at Ashley.
If I could give this review a 0 I would. We have been highly disappointed in Ashley furniture due to the fact they have given our furniture in the warehouse to another customer for their own convenience. We have been trying to get a bed frame delivered for the past year and it still isn’t in our possession. They lie and say it’s in the ware house and then the day before the delivery date they say it’s not in the warehouse. My wife and I just moved into our new house and we’re so excited for a bed frame. We called to express our concerns and we’re guranteed that the furniture would be arriving by the delivery date. Little to our knowledge after confirming and sending emails about where the furniture that WE BOUGHT by the way was in the warehouse at the store and would be delivered they reach out to us the day before with no call back number and automatic robot answering machines for customer service to say that you unfortunately the product is not in the warehouse. Like maybe we will get our furniture by next year. If you want my honest opinion just go to American furniture warehouse, they don’t lie and deceive people and probably are the reason that they buy from this horrible company. I think eventually I will just give up and ask for a refund but then again I don’t want to deal with the horrific “customer service” they have. Try answering a phone once in a while or have a direct number to your store.. pathetic
Ron Larson was my store sales associate and he was absolutely amazing! He took the time with me to show me around and answer all of my questions. I did not feel rushed and I felt that I had his full attention. He has an eye for decor, matching, and great taste in style as well!! I was trying to find items to match my home decor with a lot of preferences and specifics but a tight budget. Ron found me the most perfect furniture piece in the clearance aisle and picked out items of decor to go with it to make it seem more luxurious and pop. He matched items extremely well and had an eye for detail. My cousin is moving to AZ in a few weeks and Ron allowed me to have her on FaceTime to show her around and created a profile for her with her needs on it so she could come in when she moves and order everything completed with price break downs for both of us. Ron went well above and beyond for my cousin and I and if it weren’t for his positive upbeat attitude, attention to detail, fun and appreciative nature, I probably would have went home empty handed and thought about it or searched elsewhere for all my options but Ron sold it to me strictly based on his care and personality. He didn’t feel like a salesman at all and it all came natural to him. Ron needs to be praised at the highest level because he went way out of his way for us. Ron Larson is located at the Ashley’s in Glendale on W Bell Road. Check him out! He’s a great guy with great taste- you will NOT be disappointed by him. BIG shout out to you, Ron! Thank you so much!!!
We knew better than to stop in here. But we did. Salesman greeted us and proceeded to tell us all about the financing for furniture. BIG discounts and "interest free" if you finance for up to five years. Some discounts for 1 year etc. I asked him what kind of discounts are there if you pay cash since we do not finance our furniture purchases. "None" he said and walked away. If you need to ask what a price is on most items, you have to talk to the finance department. WOW! When we couldn't afford to pay cash for furniture we bought second hand or took hand me downs. This is taking advantage of people and driving them further in debt. SAD
I would give this location 0 stars if that was a possibility! We ordered nearly 8k in furniture from this location. EVERY piece has been either damaged upon assembly by their technicians assembling the item or the item was damaged upon the technicians opening the package. Everything from crushed corners, misaligned drawers, and drilling through the face of a footboard! I have dedicated literal hours on hold while trying to reach someone to speak to. When entering this location, we actually witnessed the employees pick up the phone and hang it up to stop the phone from ringing. P. S. you can purchase their items on Amazon for WAY less $$ than they charge!
Derrick has helped my mom for years so when we went in we knew he wanted to work with him. He was knowledgeable about the products we had questions on and about to answer every question. He was also able to price match us on a product we found at another store! Great experience and we will use him again as we buy more at Ashley!
I worked with Matt who was super helpful! Great experience and customer service, even with multiple delivery delays and issues. Matt made sure I got exactly what I was looking for the end of the day!
Horrible. Everything with the sales part was great. But we have ordered our furniture since February and have yet to receive a dinning table I ordered. I have called customer service as well as the store. No response, and when I do get someone they say they don’t have any of my order information. Definitely do not recommend buying from Ashley furniture they do not even provide you updates.
Very helpful staff. Quick service and delivery is scheduled to arrive in 2 days
salesmen were helpfiul
Seems like they charged me for 2 King bed foundations. They even tried to deliver 2 foundations. Went to speak with them to get a refund but they insisted only charged for one and showed me they adjusted mattress pricing on receipt to match total. Thing is it doesn’t make sense. The total paid should have been one mattress and 1 foundation. Paid over $500 for one foundation. Tried to exchange foundation for smaller one but wouldn’t exchange it and had to purchase an additional one. Now I have foundation that I paid $500 for and can’t use. I’ll be taking my business elsewhere in the future. Make sure you look at your receipt and get what you pay for.
Piece of couch missing. Waited ALL day Saturday (scheduled delivery) and no show. Have spent hours on hold. Can't speak to anyone. Virtual assistant "sends email" and days pass with no resolve. Worst experience ever! DO NOT SHOP HERE
It was such a refreshing sales experience with the team at Ashley in Glendale, AZ. Adam was awesome and really went above and beyond to find us all the bedroom pieces we wanted and to find what we need to be in stock and also made sure his manager (forgot his name, but he was great too) to provide us all the super savings we got, plus even help us get parts of our bedroom furniture earlier with our new mattress so we can have a nice bed while the other furniture comes in -- now that is customer service. Thank you all for your help.
Extremely disappointed with the service I received from this store. I purchased a couch in October of 2021. I was informed that the couch would be delivered before the end of the New Year. Fast forward to June of this year, my couch is finally ready to be delivered. The delivery company called me and scheduled a delivery window for Thursday between 11:15 and 2:15. I took time off of work to be home for this delivery. They texted me the day before and confirmed it would be delivered on that date on time. The delivery crew never showed up. I called the store and they told me since the purchase was over 6 months old I needed to drive back to the store and sign the contract again. I really don’t appreciate the fact that I had to call the store to receive that information. I took the day off and waited around for nothing. I will not be doing business with this store again.
We ordered a dinning set over $5k on March 26th with a delivery date of May 10th. They charged us March 26th and now we are unable to get status of our order despite several hours of wasted time on the phone. We were promised an update twice but it’s June 5th and we just want our $5k back at this point since they obviously can’t get the furniture they sold us. We had been customers for many years and are very disappointed we waited 3 months for nothing when other vendors had units available in 3 weeks we still supported Ashley’s but that was a mistake. I would recommend you make sure they have stock on your item because if they don’t… good luck getting an answer or your money back. Read other reviews seems like if you make a major purchase they may drop the ball just scroll you’ll see other long time customers waiving the white flag. Why is it so hard to get our $5k back this is beyond ridiculous. Update now June 18th still not resolved and still no answers on a discount or possible delivery date despite several hours of time trying to find out with promises of being contacted back
We found what we were looking for and purchased it.
We got what we were shopping for, and the sales people were great.
Nice store, lots of selection. Alot of sales people but overall not a pushy environment.
Great service great people
Epitome of incompetence. We placed a large order ($8k after sale) in store in Nov '21. The sales associate assured us that half of our order was in stock and would be delivered in 3 weeks or so as we were buying a new house. She advised us to call in a week and schedule delivery. When we made the phone call, they just about laughed at us and told us not to expect anything until March. We had talked in store about having the delivery broken up to deliver whatever was available, which apparently was nothing. They will tell you whatever they can to make a sale. We waited another month to see if there were any updates, which there was not. In the meantime I had also ordered $2k worth of furniture online which at least was trackable. We received most of our in store order in January. I was expecting delays with the pandemic, but at no point were they transparent, and they selected our delivery date without informing us. There is a definite disconnect between the store and the delivery service. One will tell you something is scheduled for delivery and you get an email confirmation, then when you deal with the other, they can't even find your order. Fast forward to May, which is when we were supposed to receive our final piece of furniture. It's finally scheduled for delivery, we have an email, all set....right? WRONG! Delivery day comes and goes with zero communication. We call the delivery service who has no record of our order, despite the confirmation email. Come to find out Ashley's own credit card will void a charge after 6 months, so since it fell outside of that window, the delivery was voided. BUT they assured us if we come to the store and sign another invoice, they will get it taken care of. They also inform us they can't guarantee the piece is even available anymore, so we may have to wait months, again. What an absolute joke this company is. They will do whatever they can to make a sale, and if you take issue or have a rational question, they will say whatever they can to get you off the phone and move on. That's what kind of service you get for $10k with Ashley. Update: A representative informed us that the coffee table was given to another customer and it would be at least another 12 weeks before we could receive one. Icing on the cake. Order canceled.
Calvin helped us to find the perfect bedroom furniture for my mother. very friendly and professional. We went to four other stores and the prices here were the best for everything that we were getting. Thank you for your help.
Their computers do not work correctly.It took us 2hours to checkout and we ended up paying cash just to get it done.
DO NOT SHOP HERE!! I've been waiting on a bed for the past 7 months. I placed my order back in October 2021 and here we are in May 2022 and I'm being told that it's just 1 more month. You can try and call the store, but no one will answer. It gives you prompts and then finally tells you that 50+ people are already in queue. You can try and wait, but 1 hour will go by and maybe 5 customers ahead of you were helped. It seems like the only way to reach someone is via their chat functionality and even they give very limited info and then turn around and tell you to call the store. If you want furniture, shop at any other furniture store.
Shocking. That is all I can say about my experience with this store. I have done business with other Ashley Home Stores in the past, but - based on my experience with this store - I am done doing business with Ashley. Back in December, I bought a bed frame during a "half price" sale. I was promised delivery in March. When March came, I tried to call the company for customer service and I was STUNNED to discover that I was 231st in line. Finally - after HOURS of waiting for Ashley to answer my call - I was allowed to leave my phone number in the system for an eventual call back. Nobody ever called me back. Ever. I tried the website - no information there. Nobody to talk to. No web chat. I went into the store again and was told that there had been a delay (which I understand)... but my furniture would be in stock on April 5. I was disappointed, but I confirmed with the customer service person that - when my furniture did come - they would take away my old bed frame as promised by my salesperson... so I waited patiently. On April 5 (after not hearing anything), I tried calling again... Number 157th in line with no callback. I go into the store again. This time they tell me that they have no idea why the last person said April 5. My stuff is due in sometime in May... but at least they will pickup my old bed frame when the new one arrives. I go home frustrated, but patient. Finally, I go in the first week of May to learn my stuff will be delivered mid-May (hooray!). We setup the delivery and all is well. Of course, when the movers arrive, they tell me they didn't know anything about picking up my old bed frame. I have to call customer service - which I do while they are waiting. We wait for 20 minutes (on THEIR internal customer service line) until Dispatch picks up and explains that they do not have a pickup on the schedule. I have to go into the store yet again. This time - for the FIRST time since I bought the frame - I hear that Ashley doesn't pick up the old bed frame. I am on my own. They give me Habitat for Humanity's number (which has NOT worked out at all) and wish me well. NOBODY took responsibility for the wrong information, the HORRIBLE customer service or the fact that I am stuck with my old bed frame despite what they promised (repeatedly). Oh yeah... then I went to American and found the VERY same bed for hundreds of dollars less than what I paid during the "half price" sale. Never again. Don't do business with these people. They are robbing you blind, they offer ZERO customer service and you can't trust a word they say. Go somewhere - anywhere - else.
Awful customer service when calling to get help on a delivery fee of 129.99 that I should of not been charged! I tried 4 times calling to get help and all that happened after 41 minutes + of waiting is someone would finally answer and they would end the call all 4 times.
I had the worst experience in my life, was supposed to get my order by May 10th but due to some delays in getting my apartment i called the store and made sure to postpone the delivery for one day. Then the next day i received an email stating that they were trying to deliver but no one was there!!! They came on the wrong date and did not even call before coming!! Went to the store and told them that we requested the delivery to be on May 11th so why deliver on the 10th? The apologised and got an email confirming delivery to be on the 15th. Then we were told by phone that delivery will be mid june!!! We went ahead and cancelled order and currently sitting on the ground trying to find another couch to buy Truly disappointed!! Wasted my time!!
Joseph was very patient when I was picking out furniture he helped me clarify all of the measurements excellent customer service! Thanks Joe
Calvin was extremely helpful friendly and a pleasure to work with. Thanks Calvin.
the employees never stop talking to you no matter what. we told them we would ask questions if we had any but they followed us around the store and annoyed us. like stop acting like a hawk.
Delivery guys damaged my brand new floor. ASHLEY did nothing to fix the issue
After only 2 years my cream leather couch is turning yellow in spots. I have a 5 year furniture protection warranty but they have denied my claim twice even though a tech sent out by the store said the warranty company should cover it. The tech said the store would fix or replace my couch if the warranty company denied the claim but it's impossible to call the store. All calls go to a customer service department that is not in the store. I had to drive to the store to get a case number assigned and a tech out to look at damage. I guess I will have to drive to store again. Why do they make it so hard? Do they really want to help me? I think they would like me to give up.
DO NOT buy from this store! Absolutely awful experience, I am still waiting for my furniture that I bought in July 2021and the manager would only give me a discount of $126 on a $3000 order!!!! Not only that because I have a new debit card, I have to jump through hoops just to get the refund! The customer service line is terrible and the getting in touch with the actual store takes forever. Avoid this place at all costs! There’s a living spaces down the street which has much better customer service and furniture in stock!
Recently we moved to a new home , Ashley sent us an Ad saying if you visit the store , we will give $100 gift card , no purchase needed and there is 30% off when you buy the furniture in store. We went to the store , in fact to see furniture and also to take $100 gift card . To our surprise , they said to buy minimum $500 to get $100 gift card . For a store like Ashley I did not expect these cheap tactics and also the 30% off is not there now.. I showed the Ad they sent , but I didn’t get a pleasant reply .. we went out from there without seeing furniture also. When you advertise and send Ad’s stick to it and be Honest ..
I like their beds here, not so much the couches. We have a guest bedroom suite from Ashley that is 18 years old now and looks like brand new. I wouldn't recommend the couches for a long term investment, but they have some nice styles. Pick and chose carefully. They are easy to work and easy tonget a hold of even after purchasing
DO NOT BUY FROM THIS STORE! I went in the store to buy some breakfast bar stools. I told sales guys we had a counter height bar(deliveried 3/13). We put them together 4/4 and they are too high. He entered 30" stools not 25" which is what I now know I need. 4/4-Chatted with support and was told they would come exchange them. 4/12 chatted again with support about no response was told to wait 24 hours. 4/14 went to the store and was told they would take care of it to expect a call back from a manager. Called again 4/20 and was told "I should have put them together faster because I only had 3 days to return them" and "I should understand they are a business trying to make money". Anyone want to buy some $200 unused stools for $100?😡
DO NOT BUY FROM THIS STORE! I went in the store to buy some breakfast bar stools. I told sales guys we had a counter height bar(deliveried 3/13). We put them together 4/4 and they are too high. He entered 30" stools not 25" which is what I now know I need. 4/4-Chatted with support and was told they would come exchange them. 4/12 chatted again with support about no response was told to wait 24 hours. 4/14 went to the store and was told they would take care of it to expect a call back from a manager. Called again 4/20 and was told "I should have put them together faster because I only had 3 days to return them" and "I should understand they are a business trying to make money". Anyone want to buy some $200 unused stools for $100?
I was being told my order will be delivery today 4/15/22 after waiting since October 2021!!! I’ve had like 7 different dates for “estimated” ETA. Again this folks have NOT delivered. Your “sorry” doesn’t resolve the issue and I’m beyond frustrated with your lack of service 🤮 no one has called me or anything they just created cases that they are pointless. DO NOT BUY HERE !! Reporting to BBB “
It was quite pleasant. Michael was attentive and able to meet the needs for my order. He was patient and very professional. This was a gift for Denall. I am Myra Thornton.
I will never go through the headache of ordering from this company again. We ordered a table back in July of 2021 for our house that was not completed yet. I was assured by the store I would be able to change dates with no delays. Fast forward to my move in date and after thinking I rescheduled with their customer service department and everything was on schedule I find out that the representative never scheduled it or maybe just didn’t want to tell me that my order would be delayed. I was then told that I could not get my order until the end of May!!! I finally was able to get in touch with the actual real people at the store who told me that they would treat me as priority since I ordered in July and they would still deliver my bar stools that weekend but he needed to talk to the warehouse manager and would let me know. The next day I received no call back so I went to the store to cancel all together because I was just done. They told me that I was rescheduled for the 3/23 but the bar stools were out of stock and they couldn’t do that for my that weekend, another unfulfilled promise from this company. The Friday before my scheduled delivery I received a call that my furniture was delayed and if I would accept a partial delivery. I called back just to be told that yes I could do a partial but it still wouldn’t be 3/23 but now 4/5. Today I received a message about confirming my delivery, I called to confirm, the customer service person was hard to understand and could barely tell me the items I was getting and if I could schedule for the rest of my delivery. I understand fully that the shut downs caused delays which is why I ordered ahead but I still don’t have a place to eat in my new house and the customer service has been awful all around.
Great experience. Too good to be true!
When we arrived Sonny meet us at the door , we told her what we were looking for and she directed us to the area we needed . She was so nice checked on us but didn’t pressure us , she wanted to make sure we found just what we were looking for . We found our sectional, she helped get us a great price , she made it a easy experience.
A couple things to note at this store: 1. Their prices are about twice as much as the store in Tucson AND the Ashley furniture website while they promote a 50% off everything deal to lure customers in. The same exact dining set I bought in Tucson’s location was double the price here. 2. The salesperson that greeted us should learn not to say “50% off everything in the store” and should say, “50% off regular/retail price”.
My daughter and I purchased a temper-pedic mattress. When it was delivered it wasn’t comfortable and we purchased the most expensive one there. They said we had to break into it and we thought that was reasonable so we waited a month. It was the same. They offered to exchange and we agreed so we went in and picked another mattress but because it was cheaper they said we have to use the rest as store credit even though we have no need to purchase furniture or accessories. It felt like they cared more about their money than the customer. Do not purchase from here. They are not helpful after the purchase.
I just bought a sectional on March 22nd. They promised if I paid on the 22nd it would be delivered on the 24th because the item was in the warehouse. Sammy, the sales guy told me if I needed delivery the 24th I had to buy on the 22nd and I couldn't wait until the 23rd to see if my husband liked it. So I listen to Sammy and I bought it. Sammy says they will call the 24th with delivery time that day. The 24th comes and I get a call saying they are scheduling it for 3 days out. What the heck as I told Sammy I will only buy if I get it the 24th because I'm flying back home. Also you can't call the store directly at all. So I send an email hoping someone will contact me. Sammy finally calls me and was totally rude because I told him he needs to fix this. He ends up telling me it's not his problem. I said please have your manager call me. He says reschedule the delivery or go get your money back and then ends up hanging up on me!!! Literally the worst service ever!!
Excellent service and the furniture is really nice and affordable.
By far the worst experience I have had in a retail store. I was literally hung up on by the receptionist more than 15 times and although the manager was nice he wasn’t helpful, he just kept saying there was nothing he could do and they would keep wanting to transfer everything to “corporate” with no resolution to my problem because nobody from corporate would reach out to me and when I call I either get hung up on or get told to call a different day
My experience with the store visit was informative and fun thanks to associate Luna. He went above and beyond for me and it was appreciated. The store has great choices and high end quality.
Joshua helped us and we had the best experience and we were able to get an entire bedroom set for my granddaughter for $2000.00 WHAT A DEAL Bed 2 dressers nightstand and mattress! I will definently go back.
Great service,
My husband & I went to the Ashley furniture at 67th Ave & Bell Rd. We had a great experience. Kavon was our sales rep. He was very nice & helpful. It was a completely enjoyable experience. Plus, we got a great deal on what we wanted! Yay!
(Translated by Google) Very bad lousy service I bought a complete bedroom in my order they put me. Some bed rails that I did not ask for and I said that nonlps I wanted the people who installed everything told me that they did not bring it that I should call the office and in the office they did not want to reimburse me my money my furniture is damaged already speak and that they leave me to call in three days and until now they have not called me I do not recommend this furniture store at all TERRIBLE SRRVICE (Original) Muy mal servicio pésimo compre una recamara completa en mi orden me pusieron. Unos rieles para cama que yo no pedí y dije que nonlps quería las personas que instalaron todo me dijeron que eso no lo traían que llamara a la oficina y en la oficina no me quisieron reembolsar mi dinero mis muebles vienen dañado ya hable y que me van a llamar en tres días y hasta ahorita no me an llamado no recomiendo para nada esta muebleria TERRIBLE SRRVICE
Great service by Matthew!
The salesperson has a lot to do with the reputation of the store as well as the products. Cathy Hoskins handled my transaction on two occasions. She made me feel my decision was the right choice. I would repeat the experience.
The quality of the furniture is terrible, cracks and chips. The customer service is even worse, they just don't care.
Hard to maneuver around their website they have ad prices but when I went into order it the ad Price was not correct. Then trying to get somebody on the phone and get that same ad Price was ridiculous.
Greg helped us with buying the perfect mattress and pillows for our special needs. He knocked the ball right out of the park figuratively speaking.
Oh Ashley she's a real beaut, run on down there and see why she's been get some furniture I love this Gala store just don't tell my wife if she finds out I'm going to see Ashley again she's going to be upset please keep it our little secret just between you and I you know what I mean capiche
Mathew at the Glendale, AZ store did a very good job. The transaction was done through video calls and phone calls. His can do attitude was noticed and is appreciated.
While the in store service was more than acceptable when I ordered my desk, they said it would be delivered sometime early January giving me the 7th as a expected date. Around January 14th I checked on my order and they said due to shipping delay it wouldn’t get here until February 7th, now my date is March 3rd with no sign of ever actually receiving my new desk. I would never order from them again, especially since you can get their furniture and styles at a lot of other places and not have to deal with their lousy customer service and lying salesman who claim how confidant they are about the shipping dates but actually have no clue if anything will arrive would give zero stars if possible.
We ordered a couch with ottoman, 2 purple pillows, 2 bar stools. Our order came 50% correct so we have 0 pillows an ottoman and bar stools with no place to sit in our living room and we have to go get pillows from a different store tonight so we have something to sleep on. I asked them to compensate me for the inconvenience and they told me “at the end of the day it’s a simple mistake and in this market people wait way longer for furniture ” I truly do not feel valued as a customer after spending just shy of 2k at this store. We will be canceling our order and giving some one else our money. We had planned on furnishing our entire house using this store. The only reason we spent so little on this trip was because we just weren’t sure what we needed yet. We fully anticipated our furniture to cost upwards of $15,000 so it seems unsettling that they just don’t care.
Avoid this company at all costs. After spending nearly $5000.00 on a bedroom set and being told there would be a small delay in delivery(understandable with current conditions) of 2 maybe 3 weeks. That was back in early September '21. Here we are 5 months later with no merchandise delivered. We have contacted the company multiple times and we're told each time that some pieces were in the warehouse and they would deliver what they had and the delivery team would be contacting us. Absolute crickets... not a word. We look up our order to find out they now have NONE of our order and again, no communication. We contact again and now we are recommended to go in to the store and speak with a manager. What a joke. Just give me back my money.
We purchased a complete bedroom set at this location September 18, 2021. We were told the furniture would be delivered November 18, 2021. That day came and went with no call or email or contact of any sort to set up delivery. After Thanksgiving, I contacted customer service, was told the furniture is on back order. Next estimated time would be December 18. This date and time came and went again with no phone call, message, email or contact of any sort. I have been in contact with this store multiple times to get arrangements for the furniture that we paid for already and still have not received. I understand some things may be on back order, but one time I call, they have everything except the dresser, the next time I call they only have the nightstands. Why are they not delivering the furniture that we have already paid for in full as it arrives? Instead it is sitting in the warehouse waiting to be delivered, and being sold to other customers while we "wait for our entire order to get here". We are going on 5 months that we paid for the furniture and still have yet to receive this furniture. We have had company come and go from our home where we would have liked to have a nice bedroom set, yet we are still without a single piece of furniture. Today, I am told that it is probably best that I go into the store to get better customer service. I hate to leave bad reviews, but this store is the worst, and I would not recommend spending a penny here.
Nice furniture and showroom but markup is high with drastic reduction gimmicks.
Buyer beware do not buy from these people. They are the most inept people in the business. To stupid to deliver the correct product. Then when they do they are to stupid to even assemble it correctly.
Sales guy was nice and tried to be helpful but somehow didn't know what was sold in the store and what was only sold online. Kept us there for about 20minutes before he realized he sold us an online only product.
We had a great experience buying furniture for a whole house. While there are wait times, I cannot blame that on Ashley but it is frustrating. We picked everything out and had a great sales associate, Jennifer Fuller. She was not annoying and quietly waited for us to make decisions and was right there when we were ready. We are from out of town so had to place the order through an email link which was challenging - in that the link would expire in 30 min and we didn't always see it (which again, isn't Ashley's fault) but we finally got it done. The store was clean, pleasant and had plenty of display space. All in all a great experience - I just hope it doesn't take overly long to actually get the items we ordered!
Great shopping experience and the sale rep offered me a very good deal.
The purchase of our furniture went very smooth however the delivery was another story. Our very expensive sectional was thrown off the back of the truck when the delivery drivers came. The one man was very rude an extremely unprofessional. I would suggest your own delivery method or request that Tony not be on your delivery. He lied to his dispatcher claiming that one box fell off the truck. The entire incident was caught on my ring doorbell. Really I watched 3 boxes get dropped off the back of the truck completely intentional. The manager did compensate us for the trouble but that was no easy battle either. He never followed through with a return call as promised. Think twice before going to Ashley Furniture at 69th Ave & Bell Rd in Glendale, Az.
My mother bought a dining table with them and purchased the warranty and she didn't know she could get the table replaced due to the paint chipping off, she called to make a claim because someone came to look at our coaches that were also purchased from them and he mention that she could get the table replaced, she called customer service and they told her no because she waited to long ... ridiculous never going to purchase from there
Nice store,great staff even the ones behind the desk in the back.thank you good job.
The sales person Becky was very helpful and kind. No pressure and friendly.
Stay away from here. There their customer service is horrible. I bought furniture for my daughters apartment in Aug. when they kept delaying the mattress I visited the store which told me I couldn’t. The next week they delivered a bed and box spring but no matees. I went ti the store and asked them what they planned on me doing with it, they told me if I didn’t want it I should have canceled it. Then they charged me $179 for delivery. Fast forward to today 6 months later. I’m at Ashley talk to the manager because I have had 12 calls and one rude delivery driver show up to my house unexpected to pick up something I don’t have.
Always happy when I purchase from Ashley furniture. I've been a long time customer.
Staff was wonderful, patient, and quick. A comfortable place to shop for furniture. RJ was a delight.
I ordered my furniture for my first home back in September of 2021. I understood that it may be delayed which I was flexible with. They promised a deliver date in Oct. When my furniture was delivered, I only received half of my bedroom set. I have called repeatedly from Oct 2021 to recent. I was promised the rest of my furniture in Nov, it never came. I was promised a call from a supervisor, a refund on my delivery charge, and a discount on the furniture. I called again was promised Dec and questioned the call back from a supervisor NEVER happened. I called again mid December for a request for a supervisor call never received one, I was told that my furniture will be in the warehouse towards the end of Dec and delivery should be set up after New Years. I called after New Years, still no call from a manager and still missing the rest of my furniture. It’s saddening that Ashley didn’t even notify that my whole entire order would not be delivered the same day as the rest of my furniture. They don’t reach out within the expected timeframe they give. In addition, the couch I spent over 3k is poorly made and does not have a strong foundation.
Cathy was very helpful and guided us to the exact furniture that we wanted. Thank you!
Excellent salesperson...not pushy ...allowed me space and time to look, but then returned. I was delighted with the sales price and bought it plus the buffet and 6 chairs. Extremely happy with my selection and the quality of workmanship. Plus Darren , my salesperson was tops!!!
Everything was in stock and delivery was prompt very happy
Apart from mostly friendly all the staff managers do work for the sale but then mix up on the payments they have two lines of credit now before u know what’s up u tho k you have paid it all then the nasty calls start I’ve been with them for months but after this I think I’ll just find another store please only have one company for payments your confusing the customers The receptionists do not even look up to speak to you 🧐🧐🧐🧐
Wonderful service in all ways.
Very helpful, prices were fantastic. Floor salesman super patient, resourceful, professional, helpful. I purchased a brand new bedroom set it is on back order but worth the wait. Thank you all for a great experience.
Cold stuff without energy to sell, i was standing by the area where the employees make paper work, a lady sitting there said : MAY I HELP YOU ? like i was there to ask any s**** to them, i said im waiting for him , the employee that was taking my paper work … i felt no welcome there, next time i go somewhere .
Been to Ashley couple of times, amazing furniture for your home or patio
Excellent customer service, knowledgeable and easy from start to finish. Quality product.
We ordered some furniture back in July of 2021 and was told it would be available in August. I then recieved notice that it wasn't going to be available until December 6th. I then received notice that it wasn't going to be available until January, so I canceled the order. It has not been 2 1/2 weeks and no refund yet. When I call them I get the "so called" customer service who can't do much and they tell me I need to call the store and every time I have tried that never answer! DO NOT DO BUSINESS WITH THIS COMPANY! Save yourself from all the stress!!
I bought over 8k of furniture. They promised me delivery of December 18th for most items. 2 says before the scheduled delivery they called me stating most of the items are back order up to 3 more months. If they cannot perform on delivery, now I am worried about the quality of the furniture. So frustrated.
Understanding the supply chain problem, we ordered dining room furniture, office furniture, and a mattress on 11/12 with the information that the mattress was available now and the other items would be at the warehouse 12/25. I called to check the status of the entire order (since they had yet to schedule delivery of the mattress) and was told the dining room and part of the office would be available 1/23 and the majority of the office would be available in May 2022. We went down to store and spoke with manager Kevin Johnson who said he could deliver the mattress in 2 days and offered a discount for the inconvenience. We accepted that and scheduled the delivery of the mattress for today. I prepared my old mattress (they were removing) and waited for the arrival. The driver arrived early with the wrong size mattress, the table, bench, and 1 of 4 chairs for the dining room and the hutch for the office (no desk or credenza). I then had to move the existing dining set myself. Yes I could have refused delivery, but then how long would I wait. I did refuse the 1 chair because the acknowledgment I needed to sign said 1 carton of 2 chairs. So now I have my old standard height chairs with my bar height table for Christmas dinner since the chairs won’t be to the warehouse until 12/26. And I have to put back together the bedroom to wait a few more days (no ETA yet)
My customer service was good while I was there. I bought my bedroom set A YEAR ago and I am very ashamed of the price I payed for the quality. (Over $3k) The “wood” is literally just plywood with laminate on it…… it didn’t hold up at all. Not very happy.
Mitch, our salesperson was great.
Not impressed with the staff or delivery situation
Very friendly salesperson!! Luna was such a great help helping my wife and I find our furniture. Would definitely recommend Luna and Ashley furniture for your furniture needs.
Fast friendly service.
I purchased a power reclining sofa on Black Friday & received an additional 5% off with the scratcher. A good Salesman helped with finding the sofa. Sofa is actually in stock & delivery will be Sunday.
Not helpful miss information erroneous charges not at all what I expected
After less-than-quality customer service from a competitor, I got my $ back and made my way to Ashley, where I was greeted by Jorge, who proved to be very friendly and helpful. The very bedroom set I had just cancelled elsewhere was on sale at Ashley and in stock. I ended up paying less and getting more than I had paid at the other place and, because it is in stock, it will be delivered soon! Win-win-win! Jorge was simply a pleasure! He never pushed or prodded, but simply let me explain what I wanted, answered questions confidently, and was super friendly. It was refreshing to be served by a young man who understands what "customer service" means. Thank you, Jorge!
I loved my experience at Ashley HomeStore in Glendale, AZ. Derick helped me pick out furniture for my new home. He helped me find what was in my price range and didn't pressure me to buy more. He was incredibly helpful and made me feel comfortable. He was patient and answered all of my questions. He never made me feel rushed. When I didn't know where to look, he helped guide me to what I needed. He also made sure to check that everything I bought would fit in my new home. If you are looking for an honest and trustworthy person to help you, it's Derick:).
Amy did a great job in helping me find the right, large cocktail table.
Thank you for helping me and my husband find the perfect bedroom set! It is absolutely stunning! We were treated with respect and not at all rushed. We were walked through everything, including our new mattress and pillows. We couldn't have asked for a more relaxed purchase. Thank you so very much!
Worked with Mary C. she was most pleasant and very helpful and honest. I felt so great about my experience I took my sister back days later to make a purchase with her. We both are so so pleased with our purchase and the great customer service experience Mary provided. Thank you Mary and we will be back!😃
It was the best buying experience I ever had. Thank you Gentlemen.
i will never in my life purchase or refer anyone to Ashley furniture store. they do not give you any information or details on promotions they add to your account supposedly, I had a promotion i was not aware of that expired and now im being charged an additional $600 plus on a promotion that was never informed to me and their response was "you should have read the final print" sure, you are right, but out of curtesy and customer service that should have been told from the beginning regardless, you guys know how many people dont read the whole page? wow ridiculous , never again shopping at ashley, go to American Furnite warehouse they have the same furniture wayyyyyyyyyy less expensive and better customer service not to mention, you don't have to wait three months to get your furniture.
Nathaniel sales person was extremely helpful. The savings we had were more than what we expected because they had 55% off !!! Scheduling delivery was better than any other place in Phoenix. Our first order will be delivered 2 days after we ordered. Our second order is going to be delivered in 6 days. And that second order , we didn’t plan. But the savings were crazy and they honored the online price which was less than in stores and then took an additional 55% off. Extremely happy and then we went through their clearance area and got our outside rug we’ve been looking for from 200 to 79$ Awesome people there on Bell road.
The first person to greet us was Ivan. We were interested in dining sets and he showed us the areas of the store that would have what we might need. He also let us know he would be available to answer any questions. I like to browse without a hovering sales person. Ivan did not hover. I had seen what I liked on Ashley's website and I zeroed in on it with no problem. I pointed it out to David and he liked the looks as well as feel of the chairs, sitting and weight. Satisfied, I turned around and saw Ivan, within range of my voice yet not hovering. He pointed out features, warranties, the advantages, the services available, etc. We were sold and the transaction went smoothly. Our purchase will be delivered approximately mid December and we are paying for delivery and assembly. We get to watch, but we won't hover. Did I mention we don't like hovering. Candy Cruse
We just recently bought a new home, we went shopping for new furniture, stop by Ashley at Bell Rd, were we were greeted by Joseph Haggard. Mr. Haggard was very helpful, friendly, knowledgeable and was not pushi at all. He assisted us through the whole process of the purchase. He makesure we were taken care of. I would definately recommend paying a visit and makesure you ask for Mr. Haggard.
BEWARE! I wish zero stars could have been an option….we bought an outdoor furniture set from this location or what we thought was an outdoor furniture set but apparently the sales lady sold us indoor table and side table. When we called the protection plan because they got ruined so quickly….Ashley and the protection plan company told us “how would we prove it” and they would not replace it even though our sales receipt says outdoor….customer service at this location is horrible….on top of that before this incident we could never get a date of arrival for the furniture and then one day it just randomly showed up. Paying alittle more for better service is worth it…definitely putting in a claim to bbb.
Very disappointed. Difficult to find things, arranged in rooms or pods...bedrooms with living rooms , office desks mixed in all over the store. Poorly organized for shopping. Expensive even with discount. Won't buy here.
Amy Holt is an amazing, knowledgeable sales woman. Very patient, good listener, and diligent. I would recommend giving her a chance if looking for good quality made by Ashley furniture.
I entered the store and was greeted by several sales individuals. Cathy asked if she could help me and I told her my purpose for coming. She directed me back to several pieces that would fit what I was looking for and continued to show me additional pieces as I added information and other details. She was an excellent help. I had to call back to ask her to measure a sectional for me, she returned my call with the information. I came in another day to finalize my choice. There was no pressure only information. My purchase and the process was easy and comfortable. I look forward to the delivery of my new sectional
Recently I wanted to purchase a side piece to a dining table…I called the salesperson who originally helped me, Heather Joyce of the Bell Ave Glendale store… she remembered me and actually went into the store to arrange my purchase. It was delivered to me the very next day. Can’t say enough about her professionalism and desire to be of service.
We spent a good prince on a chest and dresser and they arrived damaged and we had to return. If you're paying over $100 for delivery Ashley should check the furniture BEFORE it arrives at your house or refund delivery if items arrive damaged. We are currently waiting for new undamaged items to arrive and have nothing to store our clothes in.
We were extremely satisfied with our sales agent Sonny, she was extremely knowledgable about the products and pricing. She has great customer service skills along with being very friendly and helpfull. Our experience at Ashely HomeStore could have not been better. Thanks again. Brad
'This store's' customer service is horrible. Worst I've experienced in a while.
I had a great shopping experience today at the Ashley Furniture Store on Bell Rd. I came in on crutches looking for a computer desk. Heather Joyce , (best sales person ever) retrieved a wheelchair and proceeded to transport me around the store and lead me to exactly what I was looking for. After the transaction was complete, she and another female co-worker carried the desk out and loaded it into my car. EXCELLENT customer service!
Still waiting on my furniture.. paid for it Aug 20, 2021
Our delivery was very good. The gentlemen who did the installations were very careful, and paid attention to the minor details. For instance, one of our guest bedroom nightstands was damaged in shipping. They noted it, and arranged for a replacement. Thank you, Ashley!
The 5 stars are for my sales person, Heather Joyce. She was a truly amazing person to work with and she made the experience wonderful. The store would be lucky to have 10 of her. Heck, they're lucky to have one of her. Their customer service is horrendous but she made up for the manager, Jarrett, who is too good to answer the phone and talk to a customer, and that is coming from a customer service representative, not just me. Anyway, store, manager, VP, all get 0 stars, but Heather saved the day and I hope they all know what they have in her. She is truly knowledgeable, and genuinely cares about your needs and budget. She helped pick the prettiest furniture based on a pic of my living room. She is so talented and enjoyable to work with. Get rid of "too good to talk to customers, Jarrett" and let Heather take over. She is amazing.
What a great experience we had purchasing our furniture from Ashley Home Store. in Glendale, AZ. We were greeted from the minute we walked into the store. We asked for the store manager because we bought furniture from another store and wanted to purchase more from the Glendale store. JJ, the store manger was so friendly and had one of his associates by the name of Sammy help us out. We let Sammy know what we were looking for and he was so patient in searching for the product. We were so pleased with our purchase and the professional service from Sammy and the store. I will be going back to this store on my next purchase.
I have had atrocious customer service from the Glendale Ashley Homestore location. Faced with discrimination on many levels, I have been trying to find resolve from an order made back in April. Jarret, the store manager has made this the most frustrating sales experience I have ever encountered. Their furniture is cheap and they quadruple their landed cost. They lack the customers always right mentality and are very ego, male driven and condescending. BBB I would give them Negative 5 ⭐️S
Mitch did a wonderful job as our sales associate. He was helpful but not overbearing. Very precise and provided all of the information we needed for our purchase and delivery.
Jennifer Fuller was very knowledgeable and patient with us. Jennifer knows how to read the customer, she gave us space when we needed it and was there when we had questions. This is a valuable trait in good sales people. Thank you Jennifer for all your help!
Very poor customer service, not professional staff: Order came in damaged and it’s taking forever to reach the customer service. Will not recommend or buy anything from this store again. Had very frustrating and unpleasant experience.
Poor customer service. Order was received damaged and it takes forever to contact the customer service. Not happy with the experience.
This is by far the worst furniture company. We order a couple of pieces of furniture and received them and there defects on them. Called Ashley Furniture and was told they would replace and fix the issues. Weeks go by and phone calls to find out what is going on, kept getting told that parts were ordered and I will receive them. Almost 1 year later, I finally get one set of the replacement items. Still missing the other set. When I called about it, I was told that since it is past the 1 year mark, they will not do anything about it and to contact the extended warranty company. Extended warranty company won’t correct issue because it was an issue from delivery. To this day, almost 2 years, we still don’t have the replacement parts. We are never going to one of these stores again and will never recommend anyone to one either. They will just sell the item and you will be in your own after if there are any issues. There other parts that are wrong with this item just too many pictures to post.
Customer service sucks. Trying to reach someone over and over had to go in store. Years ago bought something from them too but when I went to purchase again some years later had forgotten about their horrible customer service. Ugh!
The worst experience ever. Confirmed delivery date turns into a no show. Waited on hold for an hour.....could not track items. Finally talked to a human and said 2more weeks, although the freaking couch is in the warehouse. Last time you see my face in your store! One star is a stretch!
My sales associate was personable, professional and thorough. He answered my questions and there was no hard-sell at all. Truly a positive experience.
Jennifer was awesome answered all our questiins and was sweet. Thanks Jennifer.
Sammy my sales person was awesome! Gave me my space to look, and was easy to find when I had any questions . Made my experience easy breezy!
My wife and I had a great experience at the Ashley Glendale store as Heather Joyce truly listened to our color and style needs for a media console and tables. She actually grabbed multiple end tables across the showroom to check if the console and tables would match. She also ensured we had the best price possible. Great service!
We worked with Joe today and what a pleasure that was. He was very helpful in checking both price and delivery on several items we were interested in. He was always nearby as we walked through the store looking for the right pieces. That is what customer service is all about. We are very happy and would recommend Joe and Ashley Furniture Store in that order. Pay attention Ashley, you have a great employee there.
The salesperson Derrick Mc Neill was very insightful and knowledgeable of all the products in the store. Showed us what we asked for and more. He was magnificent and made the experience hassle free. Very appreciative of his services and expertise. Highly recommend him and Ashley’s as a go to location Bell Rd & 69th Avenue in Glendale.4
Phone service was a nightmare takes two days to get a sales person on the phone very frustrating
This place sells damaged items, does nothing to make things right other than send bs emails sayings it's going to be fixed. I will pay off this broken table and never go back.
Ethan at the Glendale, AZ location ROCKS. Ethan was extremely professional, not the least bit pushy or arrogant like the majority of salesman. Incredibly nice and pleasant to deal with. Very knowledgeable on the products, brands, and knew exactly what was on the showroom floor and where (impressive). Great experience for something that I was dreading. Thank you, Ethan.
Sammy is the absolute best sales person you have at the store. He’s very patient and extremely helpful when we have questions. Thank you, Sammy!
anything, they sell damaged items and when you call them about it they blame the customer. not this location because you can't ever get a store in the line. customer service sucks and i am going to make sure everyone knows about it. so i paid over $500 for a broken table
It is my hopes to update this ASAP, but ordered an 1800 chair...and they sent the wrong one. Went in and spoke with a manager to get it switched out...promised however now I cant get ahold of store. This number is for a call center.
Beautiful store, great customer service
Great store. Great customer service. Ivan was our salesman and he was friendly, very helpful, and competent. The next time we shop there, we will call and make an appointment with Ivan to make sure he is there when we are.
Becky was my sale associate. I walked in and she asked what I was looking for; I gave her specifics and she walked me around showing the items I mentioned and we successfully and quickly found the items. She was friendly and helpful. This would have been an in and out transaction had it not been for a slow working computer system ; that all employees seemed to be complaining about. Other than that seamless process!
BE PREPARED TO WAIT AND BE LIED TO.. Would have 0 stars but can't. Beware when placing an order for furniture here. We ordered and paid for a couch and love seat on 5/1/21. We were told 4-6 weeks for it be delivered. After 8 weeks called to find out about it. We were told anytime. During weeks 12-15 we made many attempts to find out.....no answers. The manager would never take our call or call us back. After 15 weeks I went in to the store and talked the manager in person. After looking in the computer he informed me they had no idea on when to expect it and there were 15 people ahead of us waiting on the same furniture. I told him to cancel it and credit back our credit card. They canceled but couldn't refund card right then. Have to wait 3-5 days system was down(sounds like more lies to me). What a joke(the manager). .....well the whole place I guess.
I received this email from Ashley home store saying I would receive 100$ gift card just for coming to their store. When I drove about 10miles to that store, they are not complying with their offer. Not professional at all.
Service was amazing. All our questions were answered in a timely manner. We found everything we need because they were very professional and honest with us. Everette was very professional and extremely helpful. Great place to shop your home furniture. Very good quality and great prices too.
Sonny greeted us at the door, allowed us to look around and came back to follow up when it appeared as if we had found something we liked. She was professional, straight-forward, and made the buying process very easy. Thank you Sonny for your help!
0 Stars, terrible customer service!!!! The sectional I bought for $3000 broke in several areas after 2 months. I wanted to return and get something of better quality but they won’t exchange. They will only repair it if possible. Piece of junk!!!&
Great and professional experience! Edward was very helpful and offered excellent design and style advice.
Ivan was very helpful. Extremely knowledgeable about the inventory and helped us find what we were looking for. Very satisfied with our experience at the Ashley Home store.
I purchased a leather chair in July and they told me they could deliver that Saturday. The warehouse called me right before the delivery date and said they couldn't get the chair until late August so I called and canceled it. I called about the refund weeks later and was told it would take a month or two to get my money back. Still waiting... They are horrible Couldn't post without a star
Our salesperson Edward started off great but then when we were all ready to make an order he really dragged it along complaining about personal stuff like roommates and finance. The quoted delivery date when we placed the order was for July 8th which was a month from the purchase date. I called July 7th to make sure our delivery was still going to happen and I was told that my couch was on backorder and they didn't know when I would get it. I'm sympathetic to the supply issue, but I was never notified that the delivery date had changed or that there was a backorder which was very frustrating. Then I just randomly got a call a month later saying that there was a sooner delivery date available, which was shocking because I had never been notified that I had a new delivery date in the first place. I accepted the new date which was for 4 days later, August 6th. The delivery went great and I like the couch a lot. So overall the product is good and the delivery window for the current supply and demand climate was quite good, but the customer service leaves much to be desired. If I could I would give a 3.5
I would have given them a 2 for allowing us to look for 15 minutes, but after seeing 4 chairs that I needed the price on, I asked the sales representative how much were they because they didn't have a price, I showed her the photo, and she said I don't know.
Jessie was awesome helped us pick out a new love seat and 2 chairs. I feel he got us the best discounts. Thank you Jessie…
Takes a long time to do paperwork. Prices decent. Wait time to be delivered changed a couple of times. First the salesman forgot to turn in paperwork for our order and after two weeks had to redo the process. Then told the mattress we wanted was out of stock. So we had to choose another mattress that just happened to cost more. Finally we have a written delivery date. Waited half the day. We called only to find out delivery date extended a week. Seriously.....still haven't received our mattress. Never again will I shop here.
Nathaniel G was very patient and helpful we appreciate his professionalism. At one point while at customer service I was ignored by Gabby when tried speaking to her which was disappointing she wasn’t very professional and when she did try speaking to me which the same time Nathaniel was speaking to me. Other than that was a good experience
We have had an incredible poor experience with the Glendale store. We purchased a bedroom set an d 2 recliners and paid to have them delivered and set up as well as the insurance on all pieces. Since walking out of the store it has been a nightmare trying to communicate with them. First they stated they would not have the items for three weeks. fine. then we contacted them and it was 5 weeks. then a week later they showed up unannounced with all of the furniture. we scrambled to take the bedroom apart while they off loaded. after putting everything in the room, they discovered the did not have all of the parts, so we wou9ld have to reschedule a separate delivery.. So we were left with a bed frame but no base to put the mattress. two weeks later we were told that they would be at our house with the parts needed between 1 and 4 o'clock.. they are not here, nor have they called. Terrible, terrible management and follow through. Never should you buy anything from this company if they can't get their act together
It was great, in an out and saved over 50%
After going to 5 different furniture stores we found the right place to purchase our new couch. The salesman greeted us at the door directed us to the couches and told us where to find him if we had questions. Which was amazing! We weren't followed around the store being pushed to buy things that we were not looking for. We found the perfect couch. Our salesman Nate got us all taken care of. He even got us our couch 2 weeks earlier then the original delivery date. I can't thank you enough for providing my family with a couch we love.
I was trying to order furniture online and called the Glendale store as I am not moving into my new house until Oct and wanted to coordinate delivery of the items so things weren't showing up willy nilly. I was referred to a sales associate, Heather Joyce. While we spent almost 9 nines getting my order together (Heather encouraged me to buy a luxury mattress in order to help other discounts on my furniture and we had to deal with her schedule of days off and being busy on the floor), we were finally able to reach a very satisfactory price. Heather really went to bat for me with her management and really made me ecstatic with the pricing, coordination for delivery and the items I am purchasing. I can't wait to see it all in my new home and will seek Heather out in the future for other needs.
Sonny the sales lady we had was very pleasant.
We came in looking for a new sectional for our living room. Sonny was our sales woman and she was fantastic! Let us wander, didn’t pressure us. Was available for all questions, and helped us measure several couches. We have bought from this location before and will definitely consider in the future.
Furniture order took 3 months to receive, after saleswoman assured us that all items we chose were in stock at Phoenix warehouse. Contacted Ashley over 15 times because we would receive emails that delivery was scheduled for a certain date, then a week before delivery would get another email saying items back ordered and delivery delayed. We even cancelled items on back order so other items could be shipped. This did nothing to speed up delivery. All the Ashley representatives we contacted, that promised return calls or emails with resolutions to these issues, never followed through. A partial delivery was made, and more issues arose. Furniture was damaged, put together with foam between pieces, styrofoam pieces left all over our home and outside. After the first night sleeping on mattress, we realized they had delivered the incorrect mattress. Called the store to speak with manager twice. Told they were with other customers and would phone back. Never received a call back. Have to make the hour plus drive to resolve this issue. This is the worst furniture buying experience. Customer service is nowhere to be found after sale is made.
While furniture shopping at Ashley's this week management and customer service was not in alignment at all with my sales women professionalism and truly caring about my family's desires. When applying for financing it timed out so she turned and requested if customer service would please call the financing company. The customer service girl was on her phone on Tic Tock and responded so disrespectful "we can't call she has to reapply" I was so uncomfortable. Heather said to the customer service girl it timed out would you please call the financing company she said NO ! Heather smiled "come with me" she called the company and within moments we were APPROVED !!!!! I received more furniture the i had hoped for and was extremely happy with the price. 3rd party delivery with Aaron was ABSOLUTELY AMAZING ! If not for having the opportunity to work with Heather Merrick Joyce, I would have walked away with nothing since customer service had zero interest in aiding us with financing.
I was recommended by a friend who had purchased a Tempur Pedic mattress with Heather Joyce. I have never had a more transparent, angelic energy and personality (her fashion was icing on the cake for the best "sofa purchase" in my life) I can see why she was in high demand with returning customers She did everything for me to walk out of the store happy, she check for availability she said it was available. I was in the process for financing and the system timed out, she turned to her customer service team and (not one of the 3 were working!) asked "would you be so kind to call synchrony" (I remember verbatim because I have never heard anyone ask a favor so kindly before) and I could not believe how disrespectful the girl was but then a filthy unkept foul boy, "Armondo" chimed in with another disrespectful comment! It was more important to them what they were doing on there personal phones and playing tic tac. To me it wasn’t a pleasant to disrespect Heather for no reason in front of customers! If it was not for Heather, I would not have been approved for my interest free financing, therefore I would not have purchased my furniture! As if I had not had an incredible experience (despite her being pulled away for 3 other returning customers) but the "family photo" idea is such an incredible & personal "touch"! I'll definitely be back to see you!
If you decide to shop here go see Heather! She’s the only one who cares about any of the customers. The only one that will go out of her way to try and make things right… If you have to deal with Gaby in the back all I’m saying is DONT! She has a disgusting attitude, she avoids eye contact, disrespects her co-workers in front of customers and loves to shift and point blame like a child and can’t hold herself accountable for her mess up to avoid the confrontation from customers. Also don’t deal with Armando in the back either, and probably just got out of Highschool and knows nothing about proper customer service considering his ignorance and attitude. He loves to argue when he isn’t even making sense or in right. Down right horrible attitude for these two and I don’t know how they hold a job.
This is absolutely the worst experience I have had buying furniture. We paid for our furniture, they called and let us know it would be available for pick up on the 18th at the warehouse. I call in the morning to verify it’s there and they confirmed. So I rent a trailer and drive 3 hours into Phoenix to get it and they tell me it’s not there. They can’t figure out when it will be either. I call the glendale store and talk to the manager Nick, he apologizes and assures me that I will get it delivered. It never shows. This company is so unorganized and has zero concept of what is actually happening.
I bought a sofa from them and they came to delivery with a defective piece. I had already disposed of my old one and now I am left with no sofa. The most frustrating part was that the customer care lady was not even apologetic and was like yeah it happens and if you don't want it then you loose the delivery fee which is $200. She also said the next delivery will take it's own time. Pathetic customer care.
We went to Ashley furniture in Glendale 4 times looking at furniture. We spoke with Kumar each time and found him to be friendly and helpful, giving good suggestions without being pushy. We ended up buying a dining set and a king bed set at a reasonable price. We will be back in the near future for living room furniture! Ask for Kumar
Great selection. Our saleswoman was Awesome! Prices were reasonable, plus we got 50% off due to the best sale ever! I highly recommend this store!
Nice sales crew .
Edward was very helpful and made our purchase easy and quick. We give him an A+
They advertise “price match” however they will not price match Pruitts furniture store right here in Phoenix. The same couch is $1200 less at Pruitts. I will never buy at Ashley again. Literally it is the EXACT SAME couch, both units say they are made by Ashley, same color same everything. It’s the exact same couch and the ottoman was $750 at Ashley’s furniture and at Pruitts the same ottoman is $299. Please learn from my experience and waste of money, make sure to check Pruitts for same couch at a fraction of the cost. It really pisses me off Ashley won’t do anything about the price.
We had a great experience working Heather Joyce. She was friendly, knowledgeable and patient. She went all out to help us choose the right furniture. They really have a great selection and the prices are good. We will definitely be back.
We had a great experience working with Heather Joyce.She really went all out to help us find the right furniture. They had so many great options .Heather was great she was very knowledgeable and she made it so fun and easy to find exactly what we needed.
Many nice furniture and very friendly staff.
Great price and much better quality for same pieces at other stores.
The staff was very patient, friendly, knowledgeable and polite. It was a positive shopping experience even with have 3 small kids. We got exactly what we wanted. Tried several mattresses until we found the perfect one. They had furniture in stock and were able to set delivery up a few days out
Rebecca (Becky) was great to work with, enjoyed visiting the store a few times. She was always very helpful.
Not a great experience. I asked if there was a delivery fee and the salesman says "We'll take care of it". When he wrote up the order it included a delivery fee!!! When I asked about it, the salesman said "Oh, I meant we will deliver it for you". If my spouse didn't want the sofa so bad, I would have walked out. I hate deceptive sales people! Also Ashley can't deliver the sofa for 24 days but they demand all of the money up front. Again, if it was just me, I would have walked out If you want to shop here, learn form my experience. I certainly won't buy anything from Ashley HomeStore ever again!
Upon entering my Mom n I were greeted immediately. Our salesman, Ronald, was so likeable n friendly. Very easy to talk to n very helpful. He definitely went above n beyond !!! He deserves 5 stars!! Thankyou Ronald for all your help
Beware of some shady mofo’s! Absolutely terrible experience and terrible customer service! Do not purchase from them, do not expect them to honor a contract, do not expect no interest for 6 years. They sit on a throne of LIES!
Nice furniture
Yesterday I purchased bar stools from your Arrowhead store & it was a very enjoyable experience. Darrin gave me time to browse, ask questions & make a decision without unwanted pressure of any kind. The prices were fair & delivery time was acceptable. He was professional, friendly & knowledgeable. Thank you!
Went today and they just happened to be running an AMAZING sale! Got a nice new living room set up for cheaper than I had imagined it would be. Sammy was THE BEST! He was attentive and answered all our questions we had. He was patient with us as we went back and forth on a couch multiple times. We spent 2 hours in store but the check out was quick once we were finally ready. THANK YOU SAMMY! We appreciate the help you gave and we will be seeing you again my friend!
Everything is good but product took over 6 months to arrive and I was not able to cancel orders over the phone. Had to drive in Phoenix heat to tell someone in person to cancel.
Save your money and go to a Goodwill you’ll get better customer service. Scheduled a delivery with them and they never called or emailed to verify delivery. The day of the delivery they state they don’t have correct information and admitted that they never sent a email. Offered to send it on another day and give $150 credit. How does that give me back my time wasted sitting around waiting? I wish I could give you ZERO stars. This isn’t the first time they screwed up a delivery. Don’t fall for their fancy sales pitch and lies.
Oh where to begin with this debacle… So we went in to the store knowing exactly what we wanted. Made our order for a bedroom set and paid in full. Delivery was scheduled for 4 days later. When reviewing the paperwork before we left I noted that they had a digit wrong in my phone number. They wrote the correct number down on their copy and stated they would get it changed in the computer. 4 days later we took the day off work so we could be home for the delivery. Late afternoon came around and we hadn’t heard anything so I called the company. They couldn’t find my order with my phone number so I gave them the order number. She lets me know that they had the wrong number. No worries, when will my furniture arrive? They tell me I never returned their call to confirm delivery so they pushed the delivery for another week. I never got a call because they had the wrong number listed. She tells me there is nothing they can do but she will change the number in the system. I tried calling the warehouse to see if I could just pick up the furniture myself but after over 100 calls to the warehouse they never answered even though I was told they were open until 5pm. Called the company again to see if they could arrange my pick up and just refund delivery. They still never changed my phone number in their system! I got angry and hung up. My girlfriend called the next day and what a surprise, THEY NEVER FIXED THE PHONE NUMBER! So she spoke to a lady that said they would try and schedule the delivery sooner and let us know as well as fix the phone number. We never heard back so she called again. Be prepared for this surprise, STILL THE WRONG NUMBER! Luckily this lady does actually fix the number and gets delivery scheduled for a couple days later. Furniture was delivered and seems to be of excellent quality and is very sturdy. So, overall the company is terrible and we will never shop there again even though the furniture is very nice.
Dont every buy from Ashley, go a different direction! Every aspect of this company is just wrong, especially all of their sales reps. You’ll thank me later.
The store was very clean . The sales lady’s ms. Becky was extremely professional and patient. She clearly explained the pricing system and what’s impacted by the sale price and what’s not. Thank you Rebecca Hinkel
Great service
Ordering from here has been such a hassle. First of all, the salesperson entered the delivery dates incorrectly, which split my delivery between multiple days even though he told us verbally something totally different. Then, there was some error on the system with the dates where I continued to get email after email that my delivery would need to be rescheduled. So I called multiple times and no one could tell me why this happened. I'm supposed to be getting my furniture today, and I have serious doubts the company is even aware of my order because customer service struggles just to pull up the information. NEVER ORDER FROM HERE, YOU HAVE BEEN WARNED!
The salesman was great. The issue was the woman whom took my payment. She was overtly rude. She acted like she hated my sales guy. She spoke to me condescendingly. At the end of the interaction I told her I hope her day gets better. I can only hope it was just a bad day and not her character. Anyone whom behaves that way should NOT work in customer service.
Bought two identical lamps a few days ago and discovered that the two lampshades are slightly different in color. Knowing that this is a discontinued item and that they had only one left in the Scottsdale store, I called the store to see if they would let me bring my two lampshades in to see which of my two best matched the one they had in the store. A lady named “Pat” said she would check and get back to me even if the answer was no. It’s a few days later now, and still no call back.
The sales team, Amy in particular worked with us, to get a great deal on the furniture we wanted!!!
Absolutely top tier service from multiple Ashley personnel! We are snowbirds so our Coralville, Iowa sales representative Shelby Heumphreus helped us select and prepare our order for a handoff to our Glendale AZ Sales Representative, Jennifer Fuller. We have interacted with the Glendale Store Manager, Jerrell Jacobs and Karen from your CA Call Center - all have been exceptional! We are looking forward to receiving our shipment next month and have confidence this too will generate another “Thank you, well done” feedback response. Ashley is the furniture store for us!
Worst customer service ever. Never going back. Bought a chair to be delivered on 8/10/21. On 8/12 I was told it will be delivered sometime in November 21. Cancelled the order with a manager. No credit showed up on my Visa statement. Went to the store and found out the order was not cancelled. Cancelled it again and went to American Furniture Warehouse in Phoenix and bought the same chair for $200 less and drove home with it in my car. If there was zero stars, I would have given Ashley that grade. Bye.
Wonderful experience with Isaiah and awesome price for the most beautiful desk I’ve ever seen!
We stopped into Ashley’s Furniture a few days ago to purchase a bedroom and dining room set. We had an incredible sales associate that spent hours assisting us. We didn’t purchase that same day because we wanted to think about it. After we went home, we went to the online website to look at the items we were interested in. We added everything to our cart but didn’t want to checkout because we wanted to make sure the sales associate got her well deserved commission. We felt it was only right to go into the store to finalize the $4,000 purchase. At the store, the overall purchase price was $100 more than online. Our sales associate asked her manager, Kevin Johnson, to match our price. He initially said no and then we asked to speak with him directly. He came over to us and said he will see what he can do. He sent the sales associate back to tell us he can only do $50 off. At this point, we didn’t want our sales associate to lose out this purchase over $50 but still felt really wrong to us. We pay the total amount but decide to go talk to him afterwards to share our experience. We simply told him that it was disappointing that he couldn’t honor the overall sales price online especially since we felt like we were trying to do the right thing by coming into the store versus purchasing online. He said that he already did us a big favor and that he didn’t appreciate that his sales associate was “lying” to him. He completely put down this employee to a paying customer, which is horrible leadership. He also said that he would have let us walk out over $50 if it was up to him. As we were walking away, he was laughing with this associate out loud. This was the worst experience we ever had and ruined something that should have been exciting for us. I would never recommend Ashley’s furniture to anyone and if it wasn’t for the sales associate, I would have cancelled my transaction. This is so disappointing on every level.
The salesman was so helpful! We had purchased a used Ashley loveseat, and were searching for the sofa to the set. The salesman who helped us looked up the model for us and got us a great deal including delivery and set up!
I placed a phone order and the gentleman that helped me was very nice. He was very knowledgeable and helpful and made putting my order in very easy. It definitely was alot better than the person I got when I called the Phoenix store.
It's been a couple of months since I purchased my furniture from here and I still do not have everything I ordered. So frustrated with them. They keep rescheduling my delivery and saying it's on back order. So unprofessional and quite frankly not worth coming back to purchase again here.
Horrible horrible experience with this location.., if I was able to give a zero star rating I would, the manager is so arrogant he would hang up the phone while your still talking if you question why you haven’t received your furniture yet. It’s a scam you people !! They will tell you 4 to 6 weeks just to make a sell and guess what 6 months later I still haven’t got it. And you will get nothing but the run around about refunding your money. So if they’re able to do this every day, Ashley’s is banking , why would they need to sell any furniture they can live of the interest they collect from bank of your hard earned money. Ashley’s just lost my business and every one I know. No wonder they advertise 50% off , because they know customers are not getting their furnitures any way .
I typically don't do reviews, but my experience with Heather and Jarrett will be worth the time. Heather immediately greeted me, I had a long day working so I walked in looking like a wreck, this is important to note because the previous furniture store wouldn't even acknowledge me. Heather listened to my needs and quickly learned my style, she only showed me pieces that I would like and she only showed me quality, which was important to me. Heather didn't know that I had over 12K to spend but she showed me a variety of sets at every price point. I must say, SHE IS REALLY GOOD at her job, she really makes an experience when shopping with her, you can tell that she actually enjoys her career and helping people choose the right products statement pieces. Jarrett also deserves a shot out, he listened to our concerns, was quick to jump in if he even got a hint that price was an issue, and really set the example of true customer service to his associates. I had a budget, and lets just say I walked away with way more furniture than I anticipated at a very affordable price point. Jarrett makes the deal happen and wants you to leave with a smile. I ended up- buying a patio set, bedroom set, and a Tempur-Pedic mattress. More importantly, I felt amazing about my purchase - - No pressure - No Buyers Remorse - No judgement I highly recommend the Glendale location, ask for Heather and Jarrett, you won't be disappointed. Heather Merrick Joyce
Derick is the man! Just bought more stuff from him and he always makes it easy. Thank you buddy
I typically don't do reviews, but my experience with Heather and Jarrett will be worth the time. Heather immediately greeted me, I had a long day working so I walked in looking like a wreck, this is important to note because the previous furniture store wouldn't even acknowledge me. Heather listened to my needs and quickly learned my style, she only showed me pieces that I would like and she only showed me quality, which was important to me. Heather didn't know that I had over 12K to spend but she showed me a variety of sets at every price point. I must say, SHE IS REALLY GOOD at her job, she really makes an experience when shopping with her, you can tell that she actually enjoys her career and helping people choose the right products statement pieces. Jarrett also deserves a shot out, he listened to our concerns, was quick to jump in if he even got a hint that price was an issue, and really set the example of true customer service to his associates. I had a budget, and lets just say I walked away with way more furniture than I anticipated at a very affordable price point. Jarrett makes the deal happen and wants you to leave with a smile. I ended up- buying a patio set, bedroom set, and a Tempur-Pedic mattress. More importantly, I felt amazing about my purchase - - No pressure - No Buyers Remorse - No judgement I highly recommend the Glendale location, ask for Heather and Jarrett, you won't be disappointed.
Darrin was amazing, patient and extremely helpful in the designs we wanted for our living room. The final result is amazing and we are extremely happy!! Thank you Darrin!!
Went into store to see what the quality of wood was in furniture. Felt bombarded at front door by associate. Have I ever shopped there before??? I am here to look at furniture , not to be surveyed. The table I wanted to look at not in store, won't be in store. After review of numerous stores and online inventory...I found that prices were marked up so they could give 50 percent off for,"Sale". Online prices were 10 percent more off the 50 % off price. Could not honor that.The salesperson stood and watched me while I was looking.Not a good experience.
My girlfriend & I truly had the best furniture shopping experience we could have imagined! Granted, we had no idea that this bright blue eyed, flawlessly dressed in Audrey Hepburn fashion couture would have been so knowledgeable, transparent & authentic, Ms. Heather Joyce is absolutely the STAR of the “Ashley Show” walking through the showroom, we could literally hear the other customers “commenting of how she demonstrated such “grace/poise”. It was our lucky day having the privilege to work with Heather! We also made an unexpected but much valued purchase...”AKA Heather’s Mattress!” BEST PURCHASE EVER; but ONLY reserve an appointment with Heather! Ashley Furniture is abundantly blessed to have you! And we still chuckle about the “family photo”! (GREAT TOUCH!)
Love these guys
So happy that Ashley Home Store still had our living room set. We came in to add the recliner rocker. It was even in stock and ready to be delivered in 4 days! Ivan Raynor thank you for your knowledge of the quality of how the recliner is made. Cushions are big deal as we have been disappointed with that other furniture store. Ivan also let us know what exactly the extended protection plan covers. Looking forward to delivery day. Thank You
Wonderful Selection, Wonderful Service.
Yubeli was AMAZING. We had VERY specific requests and she went above and beyond to find us EXACTLY what we were looking for. Thank you so much for giving me the opportunity to share our experience about her.
The gentilman that helped us had the best customer service we have ever had in AZ. He made it easy and quick for us.
I originally gave a 5 star-rating. I had a fun, energetic sales-person who had my attention from the start. Loved everything. I knew what I was doing and the amount I was spending. By the end, before I finished my transaction was nearly $1k over. I was told that was with taxes. A little confused because unless taxes are nearly 20% then there is added things. So, after speaking with another I found that there were warranties, costs were increased (even when the items are on sale or clearancs) and no, taxes were not even added yet. I left without buying.
Customer service is non existent. Warranty company is the same. Both just refer you to the other. I have spent countless hours on the phone with both over a year and my warranty is still not resolved. That one star rating is only because I was offered nothing less.
This store has a no return for refund policy but does not disclose of that when you are purchasing their furniture. The furniture is extremely poor quality hence us trying to return it. Oh I forgot to mention our dresser came damaged as well. Save your money and go somewhere else
Salesmen couldn't find what we were looking for.
Save your Money and Time and go somewhere else. Worst customer service you are told your furniture will be available on one date and you never receive it. We ordered the first week in March and where told we would have our furniture the last week of April. Then it was May 21st and now it is supposed to be June 14th , I am sure in June it will change to July. I canceled my order. When I have called about the statues of delivery the customer service team is rude and do not care about customer service at all. DO NOT SELLPRODUCT if YOU CAN not get it in inventory. I will never purchase from this company again.....
I was greeted at the door and Darrin was available to help me shop bedroom furniture. He gave me some great options and I picked out the best value for my needs. There was no pressure and I quickly made my purchase. I then was able to browse for other items including clearance items that I purchased. They offered shipping for my out of town delivery at a very reasonable price. The store selection is outstanding and I have suggested family and friends should stop to check out their furniture. Thanks for an outstanding experience from start to finish.
One of the worst furniture experiences I ever had. Salesperson was the key to all of my frustration. Very weak in the knowledge department. I had to look up all of the style numbers on my phone. Terrible experience. I just wanted to leave.
The buying experience at Ashley Furniture in Glendale, AZ, was made better because Danny, the sales person, took very good care of me. He knew the products, was attentive and very helpful. I would recommend Ashley and especially Danny.
Do not shop here. They are no longer a reputable company. They have no sense of customer service at all. They would not allow us to return a damaged item we received thru the mail from an order we placed in store. They told us we couldn't exchange the item for the same thing and wanted us to take a store credit instead of crediting our store card account or refunding us the money. We decided to return our other items that were on back order and hadn't been delivered. We were assured that our credit card would not be charged for those items because we had not taken delivery of them and they were not in stock. One month later we received a credit card charge on those items. After contacting the store we now have to wait 2 to 3 months for those charges to be refunded. We will never purchase from this company again. They didnt even apologize for the over charge or the inconvenience this over charge on our card has caused us. We spent over 7,000 at this store. We returned half of the sale due to a $100 item. They said because we took our mail delivery (dropped off while I wasnt home) i took ownership of the item and they do not do refunds. Apparently they dont let you do anything even if it's a damaged item they cant replace. If we hadn't taken delivery of the other items i would have returned the whole sale. Buyer beware.
Derrick was so beyond helpful and thoroughly explained what we were getting, when we would get it and all of our options. While he did all of that we only spent about 20-30 minutes there, but we did come in knowing what we wanted.
Beautiful sales room in Glendale. BUT FIRST a termite came out of the box that the desk was in. Oh my gosh!! BEWARE!! The desk we ordered came in damaged and broke within one day in another spot. The bookshelf came with a cracked / broken top shelf (almost in half) on the top shelf and it literally had black glue holding it together. I sent it back immediately with the delivery people. They asked if I wanted another one or to cancel all together. I said cancel and refund please. Then I spoke with a rep from Ashley co. on the phone to insure it was a cancel and refund on the bookshelf. I had to go into the store two times to get a refund. That’s after making an additional phone call to cancel and get my money back. Ashley was still calling about when they could deliver another shelf!! Then to boot at the Glendale store -behind the back counter- a woman was so uninterested and dismissive ( both times I was in) the gal she was training was super sweet. I did FINALLY get a refund on the bookshelf - we’ll see how their “technician” handles the broken desk.
Purchased from Bell and 69th. The sales people were nice in store. Unfortunately our delivery was horrible and still not complete. Our bed was delivered incorrectly on Sunday the 9th, missing a while under bed storage piece. Went to the store after trying to talk via phone and chat with no success. (We now live 45 mins from this location The store associate scheduled our deliver for Wednesday the 12th (today). Had to send the delivery to my parents house since my husband and I both work. No delivery today, spoke the customer service representative told me there was something wrong with the delivery at the warehouse so it will need to be rescheduled AGAIN. But she could not do it since the delivery has not be cleared. Called the physical store and I cannot reschedule with her either since the deli every hasn’t made it back to the warehouse or whatever but the warehouse is closed tomorrow. So I will have to reschedule it AGAIN on Friday. My husband and I are sleeping on our floor for a week almost. We planned to decorate our whole house with Ashley but at this point I want our money back and they can take their bed back.
Purchased from Bell and 69th. The sales people were nice in store. Unfortunately our delivery was horrible and still not complete. Our bed was delivered incorrectly on Sunday the 9th, missing a while under bed storage piece. Went to the store after trying to talk via phone and chat with no success. (We now live 45 mins from this location The store associate scheduled our deliver for Wednesday the 12th (today). Had to send the delivery to my parents house since my husband and I both work. No delivery today, spoke the customer service representative told me there was something wrong with the delivery at the warehouse so it will need to be rescheduled AGAIN. But she could not do it since the delivery has not be cleared. Called the physical store and I cannot reschedule with her either since the deli every hasn’t made it back to the warehouse or whatever but the warehouse is closed tomorrow. So I will have to reschedule it AGAIN on Friday. My husband and I are sleeping on our floor for a week almost. We planned to decorate our whole house with Ashley but at this point I want our money back and they can take their bed back.
Was looking for a living room set when told to leave for not having masks, even after the governor has removed all mandates. Dont worry I purchased a living room set but it wasnt here!
Mary is an excellent salesperson who put both of us at ease and really was able to match the living room furniture to the dining set we picked out. We will be back to purchase end tables and a table for living room, as well as patio furniture and a bedroom set as soon as we are settled in our new home. I look forward to a continued relationship with Ashley Home Store.
I can’t believe I had to pay for people to agree in front of me to put something together. I thought I was watching my kids fight. Keep in mind 2 out of the 3 guys were putting a dining room table together and couldn’t do it correct after an hour. It was all wrong and my husband had to put it together by himself after they left.
The sales person Darrin was very accommodating, efficient and informative. Spending $5K+ isn't something I do without a great deal of contemplation, back and forth across the store numerous times for comparisons, thoughtfulness for buying attractive, durable furniture of high quality. (Having already shopped at numerous other retail outlets before Ashley's.) I'm looking forward to the delivery resulting in a complete satisfaction experience.
(Translated by Google) I do not recommend this store very bad service (Original) No recomiendo esta tienda muy mal servicio
Very helpful employees
I love Ashley HomeStore - I find one every place that I move to! The selections are trend forward, the prices are great and the sales staff are very helpful, not pushy. Always a good experience. 4 stars this time inst4ead of 5 as I was PROMISED delivery on a certain day only to get a call that delayed it to an inconvenient day for me - Now inst4ead of missing work one day I have to miss work 2 days as I scheduled other deiveries for the promised day so I only had to take one day off! That was the first time that has happened with Ashley to me.
We felt everything they had was off white or beige... they did not have the sofa or recliner in stock that come in color. So we left...
Goes against governor order regarding mask mandate and discriminatory towards those with medical conditions that prevent wearing a mask. I’m clear violation of ADA.
Sales people ready and willing to help, although it did seem a little overwhelming when they were all waiting at the door as it opened for the day. I had ordered a sleeper and couch from an online company (Goedeker's) Oct. 23 2020. Ashley had the set, but their cost was $500 more, so that's why I ordered from Goedekers. As the delivery time kept being postponed, due to Covid, the last delivery date I was given was July 5th. So I went to Ashley's with my receipt, to see if I could "deal" with them, I received an offer for $200 more, but it included the $200 5 year warranty for both pieces. I believe I ordered it on April 3rd, and the couch was delivered April 18th, the sleeper is supposed to be delivered May 5th. I am over the moon happy with both the merchandise, and the promise of delivery time!
This has been the most frustrating experience with a furniture store I have ever had. Not only do they set a vague disclaimer that there could be a delay but when initially making the purchase I was given a date. That date was then changed approximately four times. Leading it to be 2 months delayed. Now, I understand the current climate has left things a bit difficult but if as a company you are unsure of a time frame set an expectation of a delay for 30 days and then adjust. Additionally, canceling an instore purchase is a hassle in and of itself. For some reason, they are incapable of canceling orders through customer service. Apparently, efficiency is something they are adverse to. I have since purchased my furniture from Living Spaces and not only did I already receive my order within the week but had the best service overall.
The sales agent, Amy at the Glendale location was extremely helpful, and was the kind of salesperson that everyone wants! She was there or close by when we needed her to answer questions but also gave us space to think over what we wanted, and she went out of her way to find the best deal possible for us, exploring all the possibilities and she advocated for us with her manager to get a discount. You really need to request her if you go there! I love the furniture I chose and feel I got an excellent price
Awful customer service. The delivery process is a joke! Waiting four months on living room furniture. Every time I call I get a different estimated delivery date. First it was March 10th, then it was March 24th, then that changed to April 14th. On the 14th I called to verify delivery, and the customer service representative gave me another date of May 8th. When I asked to talk to a manager or supervisor about the issue she refused. She stated that Unexpected delays may occur, and customer service representatives do not out estimated delivery dates after she just gave me an estimated date of May 8th. I asked for a full refund and to cancel the order, as we started the refund process she stated a cocktail table I purchased was discontinued and I was refunded the money already. I stated I have not received anything from the company and no refund had been issued to my account. When she looked into the issue she told me I was issued store credit and not a refund back to the card. This was a terrible experience for my wife and I, poor customer service and terrible communication throughout the process. Throughout this whole process I was the one trying to stay in communication with them and make sure that everything was on track. Again terrible customer service throughout the process and I would not recommend Ashley furniture to friends, family, or any future customers.
This has been the most unpleasant experience I've had with a business.
How does this place have a 4 star review? I've been waiting for the third piece of my sectional since November, if I get it by the current "estimate" of May 6, that will have been almost 6 months since my purchase and still missing a third of it. If you can wait for months for your furniture and don't mind waiting for a second (or third) replacement because they often arrive beaten to hell in transit, sure, shop here. If you want someone that delivers reliably and on a schedule you can count on, go elsewhere.
Avoid this store and company at all costs! Back on November 30th I ordered a couch in the store at this location. They warned me that the couch was on backorder and may take 2-3 months MAX to ship the couch to my location. As the couch was cheap and I was not moving into my place until late December, I thought I could handle without it for one month, but boy was I wrong. I was in zero contact with the company for the first 3 months and every time I tried to look for where the couch was, they said it was unavailable. Then finally, they tell me that it will be delivered on February 10th. I call them February 9th (as they still had not been in contact with me in terms of delivery) only to find out that it was the wrong date and it would now be delivered on March 12th. I was frustrated, but just wanted my couch, so I waited. In March I called this Ashley Furniture again, since they still had not been in contact with me, only to find out (who would have guessed) that THAT was also the wrong delivery date and it was now being pushed back to April 4th. At this point it had been almost 6 months (double the time) and still no couch. I proceeded to go to this store location and cancel my order. I did not have my card on me, but the man working in customer service said this would be okay. He gave me a receipt and told me it would take 1 to 2 weeks. After two weeks, I still had no refund, so I called them again. They told me that there was no evidence of a refund and that I had to come in again. At this point it was late March and I was now beginning to get extremely tired of this long "he said she said" process with this company. On April 3rd I go into the store to get a refund and at this point I have a new card, but it is the same name and same bank account as the original card I paid with, so I thought I could finally get the refund. Turns out they needed a statement from the bank proving that this was my actual card and I could not get the refund AGAIN. The store manager refused to give us any sort of confirmation in writing to this rule and we ended up having to leave and come back again. We found an email that my bank sent to me stating my name and the old and new card number that they issued me. When I brought it back to the extremely rude lady at the front desk, she refused to read it and again said that she refused to take it. It wasn't until we called the store manager over again that they finally took my card and issued my refund. Overall, it was a long and frustrating process that was truly unacceptable. Ashley Furniture profited off of me when I did not have the product and treated their customers with complete disrespect. Go buy it someplace else, where they actually treat their customers like human beings.
30 minutes NOT 1 person said hello or offered to help. Guess they are doing so well they don't need any added business.
Beyond frustrating experience, we bought a bedroom set 3/14/21, dresser, nightstand, bedframe and mattress. The mattress we were originally told was out of stock so in order to assure everything was delivered together we chose a more expensive mattress (fine no problem, I wanted everything delivered together). Delivery date was scheduled for 3/27/21. They arrive and begin to assemble and the footboard is damaged. The technicians here take pictures and send to their managers so we can receive a replacement. This whole process takes over an hour since their manager stated we would have to return all the furniture, which would leave us with a restocking fee and no furniture. Ultimately we settled on keeping the furniture and filing a claim for the damaged part. The technicians are set to leave when we ask about our mattress ... they don't have it. Apparently they don't have it in stock. Nothing was ever mentioned about a delay with the mattress, we had to ask on delivery day since it wasn't brought in. The technicians said someone should reach out to us, they never did. I have had to initiate contact with customer service, which is a joke, you call the store and if they don't answer in 15 minutes you automatically are told to leave a voicemail and someone would return a call in 24-48 hours, which no one did, and the chat just gave me their 800 number. It is now 4/8/21 and I still don't have any set date for my mattress or for when the footboard will be replaced/returned and I am sure I'll have to call back again tomorrow to find anything out because all I was told today was that a claim will be filed and I would hear back from someone in 24-48 hours. If I cancel the order I then have to pay a restocking fee (well over 500$) and in the end I would only be left with no furniture and a massive headache. Please reconsider before buying from here, you must have a very flexible schedule and be willing to call multiple numbers and remain on hold for 15-30 minutes at a time only to be told someone will get back to you.
We have a great customer service from Bill Honeycutt, he is very helpful and knowledgeable. Thank Bill
After battling with Ashley’s for over a month, Natalie a manager at the Bell location helped me resolve my issue. Much appreciative for her willingness to listen and place herself in my shoes.
Coming from a career in customer service management I am horrified with the way this company handles themselves. Our sales person was friendly and of course, eager. The pricing was a bit “fluid” (to say the least), but overall, I was happy with my purchase ($5000+) and looking forward to delivery. To avoid turning this into an unreadably long account, I’ll just say that we were provided a delivery window for Monday, the delivery never arrived and when contacted, Ashley reps (I spoke with 4) were not at all concerned or empathetic to the fact that we would be sleeping on the floor until delivery, which was now to be 10 days out. After some discussion, an exasperated rep managed to promise us delivery in another 2 days. “Sorry, anything else I can help you with?” Whether a customer spends $50 or $5000 is not important. What is important is that the customer feels that their business is appreciated. Please don’t have that expectation coming to Ashley. From my experience, it’s clear this companies’ culture lacks any type of focus on accountability, empathy, or resourcefulness. Lagniappe is no-where in their vocabulary.
Dan gave us great choices and explained on detail about the sofa and love seat we purchased. Worked with us on pricing which helped make our decision. We are customers of Ashley’s for many years because of great product and great service
Bad service
They were helpful while we were in the store but after we got home we discovered some things that made me pretty mad. First, the gentleman ordered the wrong couches for us. Luckily we checked the item # on the website and saw he ordered us the manual recliners when we specifically wanted the power recliners. Additionally, we bought our couches during a limited time 45% “sale.” What we found was that online the couches were originally priced at 45% less than they were in store...so basically they marked them up 45% in store and then advertised for a huge “sale” at 45% off of your purchase by such and such date. Not to mention they never told us about the free delivery so they charged us $300 in store for that plus a discount I got online just for putting in my email. So I bought them online, canceled my in store order and saved roughly $700. I’m upset I feel like I was taken advantage of in the store.
scammers
Needed a chair for my mother. Quick and easy. Delivering it to the door on Tuesday.
(Translated by Google) I loved Daniela, she is the best, very good discounts, I recommend it at 1000%. Grasias doesn't know how to buy and she gave me many ideas. (Original) Me encantó Daniela es la mejor muy buenos descuentos lo recomiendo al 1000%Grasias no savia q comprar y ella me dio muchas ideas
Horrible customer service. I was there today and the sales lady was so mean and pushy. I felt like she was seeing like an ATM machine just to get money out of me. After I was thinking to make the right decision to buy the right bed set for my parents. She got upset and literally kicked me out of the store! I was so shocked and disappointed that I couldn't think what to do so I just walked out. Not recommended at all those people don't care to help all they care about is to steal your money as quick as possible.
Lots of selection great place to look around always somebody to help you thank you
Don’t deal with this company. They lied to me and left my furniture outside in the elements. My sales person said they would bring the boxes into my living room, but they refused. So now my new living room furniture is outside and they are laughing about it. Please take your business to a more reputable company. I waited three months for my new furniture and now I have to deal with this. Buyer beware.
On March 16, 2021, I visited Ashley furniture at their store located in Glendale AZ in Bell Rd. I went there to purchase a computer desk. Upon my arrival, the first contact person I met was Mr. Derrick. He rendered me gracious and warm greetings and took care of my needs and my queries superbly. The decency and professionalism is unmatched. I am dropping him these lines to extend my sincere gratitude and say thank you.
Don't go here. You have to feel sorry for the sales people who sell you something in good faith. Then the stores says they can't deliver because it is out if stock. Then they begin with the excuses and try to sell you something else but won't give you your money back. I have been waiting for 4 months. No I am going to have to take them to court.
Six weeks and have not been contacted about the bed frame I purchased. I was told it might take 2 weeks.
Dishonest..overcharged no one cares, responds .so got a refund.. will never shop here again. Living Spaces or American Furniture.. Salesperson after commissions only.. Such a joke!! Returned over $3000. Sale.. not anything from manager sitting in chair!! Joke
Today my mind about furniture stores & Ashley as a brand was completely changed. We have had a couple of bad experiences with an IL Ashley store that left a bad taste in our mouth. We walked in unsure about our decision to even look in this store and wondering if it was going to be worth our time. We were greeted immediately at the door by the most bright and shiny personality, Heather Joyce. She listened 300%, took time to hear about our past experiences, hear what we wanted, here what we needed and wasted zero time making sure she only showed us what would make us happy. She genuinely cared about our tastes, preferences and concerns. She walked us throughout the store intentionally, to see what we thought of different pieces. She even took the time to share our story (having been told we couldn’t get our dream bed after we had paid and ordered it, bc it suddenly wasn’t available AFTER we ordered) and made dreams come true!! We walked into the store considering some furniture for our living room and walked out of the store with not only that, but also with a wish, that we didn’t know we needed to be fulfilled, completely granted. She stayed with us through the whole process, even when I was denied financing for some reason, she didn’t take no for an answer she got on the phone and made sure that it happened. Heather and her manager Issac were so wonderful to work with. It’s so nice to feel that somebody actually cares about the entire process and what it means to you to update your home. Do yourself a favor. Ask for Heather Joyce!!
Today my mind about furniture stores & Ashley as a brand was completely changed. We have had a couple of bad experiences with an IL Ashley store that left a bad taste in our mouth. We walked in unsure about our decision to even look in this store and wondering if it was going to be worth our time. We were greeted immediately at the door by the most bright and shiny personality, Heather Joyce. She listened 300%, took time to hear about our past experiences, hear what we wanted, here what we needed and wasted zero time making sure she only showed us what would make us happy. She genuinely cared about our tastes, preferences and concerns. She walked us throughout the store intentionally, to see what we thought of different pieces. She even took the time to share our story (having been told we couldn’t get our dream bed after we had paid and ordered it, bc it suddenly wasn’t available AFTER we ordered) and made dreams come true!! We walked into the store considering some furniture for our living room and walked out of the store with not only that, but also with a wish, that we didn’t know we needed to be fulfilled, completely granted. She stayed with us through the whole process, even when I was denied financing for some reason, she didn’t take no for an answer she got on the phone and made sure that it happened. Heather and her manager Issac were so wonderful to work with. It’s so nice to feel that somebody actually cares about the entire process and what it means to you to update your home. Do yourself a favor. Ask for Heather!! Also see attached for my bed 😍😍😍😍😍
Don't go here. We have waited 3 months for 4800 dollars of furniture only to be put off because of problems they are having. Then they give you the run around on cancelling and getting a refund. We will have to sue them.
Heather is a joy to work with and very helpful
I think we need go to the tv stations and talk about that store it’s ridiculous how they laying to all the costumers, I buy some couches they told me that can delivered on February 6 they call me on 7 and said my order it’s late, also said can be delivered by the 26 they call me again and said sorry we can’t be delivered until March 16 I said ok they call me 2 days ago and said they don’t know went my order can be delivered I’m so mad to then.
Furniture stores are worse than car dealerships, and Ashley is no exception. I thought I was buying a piece of furniture, but it turned out to be a dyi project. If I wanted to build my own furniture, I would have shopped at Ikea, where at least they're honest about what you're getting. Guess what the return policy is? No returns. What great customer service they have. NOT!!!
No pressure to buy. No salesman following you around. Gave us a great deal on a sectional couch. Thank You Ashley Furniture.
Nice furniture. Bring a thick wallet!
I went there looking for a particular kind of recliner. Salesperson did not seem to be familiar with that type of chair. I was shown another chair and I asked if it was the same quality. The salesperson could not guarantee it so she asked the manager. He said that it was but I found out later that it was not anywhere near the same quality. He either lied or did not know what he was talking about. The sales price shown was the same price as was found at the other stores. They attempted to make it look like you are getting a good price but it was actually the same price as everybody else. Be sure to do your research before going there.
been sitting with 3/4 of a sectional couch since end of December. Every month i call to get status update and it gets pushed back another 30 days. Had the same issue with my bed.. cancelled it and ordered from another store (non ashleys) and got it in 5 days vs 2 months of waiting with Ashley. Never again.
Good variety. I found what I wanted and had an exceptional sales person.
Placed order in December was told would be 2 weeks delay for a piece of my sectional and my bed. Nothing in two weeks called and it was pushed back 2 more weeks. Beginning of feb roles around and told now March 3rd. I cancelled my bed and found it at a competitor and got it in 3 days. Called today about the missing piece of the couch. Guess what... delayed 30 days. So payed in full in dec now won&'t get the last piece till April. Ridiculous! Customer service is no help and in store wasn&'t much better. Last time I do business with them.
Enjoyed this store and we had a wonderful person Cathy help us. She was so knowledable and immediately would check on availability for us. Great experience.
Fraudulent store. Please stay away from them for ylur own peace of mind, they deserve to be out of business. We've been in contact with them for 2 months now to receive a refund and everytime we check with them someone tells us that we dont have a case with them and like no one has ever called. They keep saying BS to end the call and give us false promises and when we check again its like nothing has happened. Today I went into the store again to check with them in-person and they said that there's nothing in file with them (as expected from such scammers ) and we would need another month to receive our refund. It's so silly and unprofessional. I never dealt with such a fraudulent business before.
STAYYYY AWAYYYYYY!!!!!!YOU HAVE BEEN WARNED!!!!!!!!Ready for a DOOZY? Purchased a bedroom set for my mom. The delivery guys came and started to set up. They didnt have the correct railing for the bedframe. I ask when can they get it and set it up. Delivery guy was CLIELESS I call Ashley Furniture! Couldnt speak to anyone. Called my sales lady Amy. Didnt answer. Called again-left a message. She finally texts and said oh sorry about that. The delivery guys took EVERYTHING they brought inside back out to the truck. Nightstand, door chest, everything. I asked why he took it all back out. He thought thats what i wanted. (I never said that). Amy calls and wants to speak to the driver. When she told him to take everything hack inside. The driver looked at me and laughed asking who this was! They left with my moms furniture. Cant speak to anyone at ashely Furniture! Amy is no longer responding to my msgs. I went to ashley furniture to speak to the mgr in person. I recorded the convo. All he said was, &"we&'re working on it&". Not an Im Sorry. Nothing! Thats it!Mow my mom has nothing to sleep on tonight!Thank you ashley furniture! I hope you all burn in HELL!Now i have to call the financing company associated with ashely furniture to get a refund! Noone is calling or talking to me. This is what you get when you go to ashley furniture
Great customer service. Though, we found better prices at another store.
I always have a good experience here. We have purchased several items, always at good prices and always with friendly service. The paperwork takes a little longer than I would like but not so long that it has discouraged me from returning.
Tried purchasing a dining table online for 1,300 they charged my account twice. Wont do business here at all. Took a week to get it all back into my account.
Heather was so helpful and informational. Totally recommend this Ashley location
Purchased about 5k really easy quick sale. No work on the used car salesman Omar. Stress to split delivery told him I had a bed delivering a week before the bedroom set could come delivery of that is suppose to be tomorrow on February 9th. I called because I didn&'t get my call ahead. Few things they put the wrong number in and used a bogus email <a href="mailto:Ashley@furniture.com">Ashley@furniture.com</a> likely so the customer doesn&'t see their shady sales tactics and receipt my living room set was second for March 10th which was our agreement in the sale. So I called every thing is scheduled for March 2nd NOT what I agreed. I&'m a general manager of store and I would NEVER do this to customers. I called they don&'t give you the name to the person I was speaking to and I asked to be connected to a manager they said he&'s on the phone aka common sales tactic for deflection I said I want a call before you close their website says closes at 8 and another store next to them that says 9pm I started making the 45 minute drive I arrived at 8:08 no call from the sales manager and it&'s closed. I will be raising hell tomorrow canceling this shady transaction and telling everyone I know how poorly ran this company is! WORST EXPERIENCE EVER ID RATHER BUY A CAR***Update called customer care they cancelled it and gave me a case number. Then the manager and sales rep call trying to save the Sale and then say it can&'t be cancelled over the phone you need to come in... mind you I live 45 miles away. So now I don&'t know who&'s to believe I got a case with the cancellation these guys are a trip. Buyer beware I&'ll be coming in their tomorrow making the 90 mile round trip just to verify it&'s cancelled because you can&'t trust anyone that works in this company.. stay tuned
I came to look at two sofas I liked online. They had neither of the Sofas in the showroom which was a big disappointment. The selection was mediocre overpriced and nothing really caught my attention.
New complaint: If I could rate a negative I would but that is impossible. I purchased a 14 piece couch set back in 2019 in which the whole left side of the arm broke (the wood was broken) which caused the staples to then fall apart. They did not fix it instead they refused to fix it and I still paid. Fast forward to 2021 I purchased a Prentice bed, nightstand, and a dresser which is over 2800 dollars. The company did not contact me in 6 weeks but continued to get rid of it out of the warehouse and sell it to someone else. If it was not the bed it was the dresser, it has now been 3 months and still nothing but said they can get it to me in additional 12 weeks. This has by far been the worst furniture store that I have shopped at. I would not even waste my time nor money. The sales people do not care unless it has to do with commission, after that you can not get any help. Ashley's still require you to pay FULL PRICE plus INTEREST for furniture you will not receive or is completely broke. Original complaint: Honestly I’ve had horrible quality with Ashley’s furniture period but I really need new bedroom furniture for 2 rooms and a dining room set. When I contacted Ashley’s on bell road in Glendale I spoke with 2 sweet women at Acceptance now and super willing to help. My sales lady was Heather Joyce and I can not express how helpful and bubbly she was. She worked with me to fit my needs with my budget and explained the delays on my furniture and continues to keep in contact to update me on it as well. I received the bed I wanted and the dresser. I am just hoping the furniture is as reliable and excellent as Heather was. See you soon for my nightstands and tall boy!
After 2 yrs of not shopping at Ashleys. I decided to go back...And well they again messed up my delivery and then the deliveey guy didnt want to take the table that had a crack in the corner...Smh Well it got fixed and the table got deoivered...Just hate that things like this could have been prevented...Oh well Might be another 2 or 5 yrs before I step.into a Ashley Furniture.
Stay away from this place! We ordered our furniture over a month ago. It was suppose to be delivered on 9/21 and then we got a vm that it would be delayed. I have spent hours trying to get a set delivery date. Everytime we call we get a run around. We finally got an estimated date of 11/04... when I asked to speak with a manager the rep. Hung up on me. STAY AWAY! Go anywhere else but this place. Update: it’s now the end of Jan. And still no furniture.
Order was missing an item 3 of the items that we purchased had lacquer defects. 3 items not one not Two Three. I have spent countless hours on the phone with customer service about multiple issues. The customer service line states we are the store “we just customer service” “it ain’t our fault”.... Ummmm your represent Ashley Furniture and I don’t care who’s fault it is. Let’s get the items corrected. Then they deliver the replacement item to the wrong address which we had corrected two different occasions. 🤣🤦🏼♂️. Like helloooo! Get it together Ashley I gave you 15k of my money in the last 60days and you just can’t get it right.
This is the worst furniture I have ever purchased I spent close to $18,000 here everything I purchased is junk my bed just broke from getting off of it completely split the side rail I suggested IKEA over Ashley anyday same furniture junk junk junk
If you stop in to shop for your next furniture purchase make sure you ask for Becky Hinkle. My wife and I were treated like we were all old friends.
We&'ve been valued customers for over 10 years. Recently purchased over 4 thousand dollars of furniture that was shipped then unboxed and found to have manufactured defects and putty filling. Possibly by manufacture quality control. Brought it up to the stores sales manager and he had the audacity to compare it I quote &" a drop in a bucket. &" as offended as I was he tried to offer me to pay more to have it repaired and the other option was to take it to the warehouse. I left the store upset that I even spent so much money to be treated like I was insignificant to the sales manager R***.
All I can say is READ EVERYONES REVIEWS!!! My complaint is too long to go into detail. Filed complaints with BBB, Attorney General and our credit card company for recourse since I have been trying to resolve these issues since October and am getting nowhere with Ashley's and Temper Pedic. Had issues with Ashley 15 years ago so this can't be blamed on covid. Should have known better.
I'm very disappointed with the communication they have here. I purchase my couches, one side table and a cocktail table and I was told I would get all my furniture delivered before Christmas, but my cocktail table was missing. I wasn't told it would be delivered a month later until I called and found out. A month later and no cocktail table so I called again and they gave me a new delivery date of 1/23/21. Today I called and they told me the new delivery date would be 1/28/21. I asked if the delivery date was changed and the lady told me the soonest they can deliver it would be 1/24/21. If I knew this would happened I wouldn't have purchased anything there. I have purchased most of my furniture there years back and never had this issue. No apologies or nothing.
Furniture is cheap and so is the quality. Bought a recliner sofa and 2 recliners a year ago. Mechanisms in a recliner and one side of sofa came damaged. We have still not received the necessary repairs.
Got a couch. $600.
The prices are low and so is the quality. Worst of all the service is non-existent. We bought a recliner sofa and two recliners a year ago. The mechanisms in a recliner and one side of the sofa were defective. We still have not received the necessary repairs.
Great service huge sale today
Absolutely rude. Furniture delivery rescheduled 5 time, manager told me he didnt need my number because he wasn't going to call me back anyway. Also said you signed a contract so you have to wait. Unfortunately I sold my bedroom set already expecting it on the 1st delivery date.
Look another post about terrible customer service. It is January 13th and we have been trying since October of 2020 to get a refund of a cancelled order. To date; lied to about when check would go out twice, returned phone calls 0, nung up on more then once. They acknowledge that they owe us money but simply won't issue the check. Go somewhere else!!!!!
I am very disappointed with the service, I bought a sofa set and needed a couple of cushions and I ordered them in the store and they sent them to my house and only the covers arrived and one of them was a different color, when I went to the store The manager told me that they couldn't do anything and they couldn't give me my money back and now I have to keep something that I don't need, I am disappointed with the service they have
Never again. I purchased a bedroom set and from the start their communication was awful. Initial sale advised me "everything was in stock" and would be delivered all the same day, except my door chest which would arrive like two week after my bed delivery. I purchased a Mattress, some boards (since a box spring was not needed), a bed frame and the door chest. So, communication failed to advise me my order was pushed back (we are starting in September) and they only delivered my mattress and dropped it on the floor and left. I've already sold my previous bed set since I assumed I would get everything. They provided me a free metal cheap frame but I had to pick it up myself or they could deliver it two weeks later. Fast forward to DECEMBER, they magically finally got my bed frame, EXCEPT the railings, and they said it would be delivered some time in January. I gave up. I canceled my bed frame order because it's amazing how things started coming in as soon as my 6 month interest free financing was coming to an end. I wanted to not believe in the terrible delivery service but waiting over 5 months for something that won't guarantee to be in was insane. Thanks for the mattress I guess. Wish I could give that back too because y'all sucked. Never again am I shopping at your stores. Oh, and I bought a different bed set from another company and it came in less than TWO WEEKS.
Furniture comes damaged or not at all. Very poor quality and overpriced. Sales reps just want to make a sale, no follow through. The assemblers leave a huge mess when assembling and do a terrible job. One assembler said my wife knows better than to question my work. I made the mistake of signing on damaged goods when pressured and opted for a technician to repair the unit but 10 minutes later asked the company to take it back. Customer service said you can feel however you want in this situation but you signed off on delivery so your stuck. I spent thousands and they screwed me. I am waiting for a third time for a piece of furniture to be delivered and wires crossed with the company on a technician to make repairs. Run from Ashley&'s! Run!!!
Shipped a dining set that was broken, showed the delivery guys. Said someone would call to come fix it. The said a work order was put in a month ago, but now one has had time to call us. Then bought their "best bed" adjustable frames and mattresses. The frames the manufacturer said is a fire hazard. Ashley isn't calling us back on this either. They also have rescheduled our night stand and dresser 3 times so all are clothes are on the floor. It's been 2 months now. I asked the manager if he wanted my number and he said so I wont be calling you back, that's customer service responsibly. 3 months and they are rescheduling delivery. Still have to live my clothes on the floor. Pretty said, their customer service is nonexistent. The manager is horrible and our sales guy Darren is not helping any.
Donna did a wonderful job helping me. I will know more when the items get delivered Update*** I’ve had this stuff for a few weeks now. All is great! Patio set was as expected. Dish ware is good. And rug was wound a little tightly, but is great as well. Hope the corners settle soon. Newer Update*** this stuff is still good!! Had one of the welds break on the patio chair, but not in a spot where it is unusable. One or two cigarette burns in the fabric. I am happy with everything I bought nearly 3 years ago.
I've been buying furniture from Ashley for years. Most of my house is furnished though their furniture. I recently purchased an entertainment stand. The sales agent was not helpful. It's the first time I walked out of Ashleys not buying more than I came for. The sales rep sold me set up and delivery on a customer build product. The product was out of stock which she didn't tell me I found out from the warehouse. Then it was over a week late on the promised delivery date. This may be the last piece of furniture I buy from Ashleys. Especially this store. Worst one I've been to yet.
Nice store. Helpful people. Very bummed that the gift cards I have don't work. Why bother giving gift cards if you don't accept them? Have almost $300 but in 25 and 50 increments. Nothing in that store is that amount. And who needs little fake plants? Not me. Guess I'll buy my $300 coffee table elsewhere.
Scam scam scam. Selling furniture that is not ready or available. Lied and said it was and continued to lie about delivery dates that would not happen. Called again and asked where is the furniture and they said it hasn&'t been sent yet because it&'s back ordered.... who lied and told us it was coming!!! Now we went to cancel and ask for a refund that they do not want to give us. Please read all these reviews because they all have similar issues. Now we will be filing fraud to our credit card company and will seek legal advice. Do not come here
SKYLER was a great help.
I&'ve been buying furniture from Ashley for years. Most of my house is furnished though their furniture. I recently purchased an entertainment stand. The sales agent was not helpful. It&'s the first time I walked out of Ashleys but buying more than I came for. The sales rep sold me set up and delivery on a customer build product. The product was out of stock which she didn&'t tell me I found out from the warehouse. Then it was over a week late on the promised delivery date. This may be the last piece of furniture I buy from Ashleys. Especially this store. Worst one I&'ve been to yet.
Great place to shop
after waiting for months for our bedroom set we finally got our bed delivered... only one problem, they didn't deliver the mattress. Run far away from this joke of a place. will update review when I receive my mattress got me mattress so I updated it
I have been trying to get a defective chair that I have had for only 3 months replaced. I have gone into the store twice & called customer service at least 4 times. Each time I have talked to someone and been told someone would contact me. No one has. I even got the name of someone in customer service who said she would personally call me back. She never did. Her name was S’Keitha. She sent me an email for me to send a picture of my damaged chair but did not include an accurate return address. I am so Frustrated with Ashley I don’t want any of the furniture I have from them!
Great furniture
I would give them 5 stars for the purchases I made for my apartment back in June at a different Ashley location. I had my furniture turned into my QUICK. All I had to do was pick a date to ship and it was ready for delivery. However back in early October or late September I bought all new furniture here for my sisters new apartment and some stuff arrived on time. However we were told 8 weeks for a set of couches which were ordered in early October and we are half way through December and NOTHING. What should I do? Cancel my order and go to Living Spaces or Lazy Boy across the street? I’m doing that this week if nothing gets shipped IMMEDIATELY. What gives?
I placed a sofa order on 11/2. When Ashley&'s delivered the merchandise on 12/11 the mover commented that the door to our den needed to be removed. This is an 8 foot door with 4 hinges and because the deliverymen wouldn&'t assist I had to reschedule. A buddy helped me remove the door and I set up delivery for 12/15. Different movers came yesterday and informed me the opening isn&'t wide enough to accept the sofa and the door had nothing to do with this problem. He suggested that they would try anyway if I signed a waiver. Really? I told him to reload the couch onto his truck and called customer service requesting that Daniel the local store manager call me; first to request the charge credited to my card, secondly to highlight a teachable moment for his salesman. Had Omar simply asked me at the point of sale about the hall and doorway dimensions this problem never would have occurred. Not only did we waste 6+ weeks, I&'m now forced to deal with my credit card company for relief. Daniel hasn&'t reached out. How is it I heard 2 different stories from 2 sets of movers and why hasn&'t Daniel followed up with me? I&'m very disappointed. Ashley&'s gets a D for Sales, D for delivery, and F for management. Is this the kind of service you want? If not, stay clear of this store location.
ASHLEY CONTINUES to not follow through on their Promises for delivery. FURNITURE was supposedly in stock and to be delivered Fec 19th. THEY called today and said , the furniture is delayed and will be delivered Jan 20th. I went another furniture store and bought a nice sofa. IT WAS delivered in 1 week. DO yourself a favour, shop elsewhere.
If I could enter 0 star I would, went to this location looking for a dinning table and I found one that I really liked, they told me it was going to be ready within a few days so I was very happy and the sales man offer me to apply for a credit card with synchrony bank and I did. Went to pick up my table to their warehouse and they didn't have my table top ready so they gave me another date to go pick up just the table top and again another call letting me know my table top was not ready so I ended up returning everything chairs and table base back to their warehouse. Problem is I'm still being charge from Synchrony financial because the store hasn't refunded their money is been almost 2 months that I returned everything back I have all my receipts to proof my returns I will take Ashley Furniture to court if I don't get this fixed as soon as possible!!
Go see Omar for great deals and customer service!
Had the absolute worst customer service experience with Ashley Furniture. My Dining room server arrived damaged. The delivery service positioned the damaged part of the box out of view so my wife couldn’t see it before she signed the bill of lading. Two days dealing with customer service only to be told that it was “my problem” because we accepted the furniture. I then went in to speak with the manager Daniel Holman who threatened to “send me to collections” if needed??? Absolutely unacceptable behavior from Ashley Homestore and it’s employees.
Had the absolute worst customer service experience with Ashley Furniture. My Dining room server arrived damaged. The delivery service positioned the damaged part of the box out of view so my wife couldn&'t see it before she signed the bill of lading. Two days dealing with customer service only to be told that it was &"my problem&" because we accepted the furniture. I then went in to speak with the manager Daniel Holman who threatened to &"send me to collections&" if needed??? Absolutely unacceptable behavior from Ashley Furniture home store and it&'s employees...
we spent a LOT of money on furniture to fill our new home after moving here (AZ). We received the bedroom furniture a week after placing the order as promised. our sofa , loveseat, and tables were promised before Christmas-ln Dec 19th since they were in stock. Today they. called and said just the sofa will be delivered on the 18th and the love seat, tables and chair are6 weeks out ir more. We're done with. Ashley.
This has to be the worst experience with a furniture store i have ever had. Our furniture was to be delivered on the 19th of November per the sales lady. Well thats not so we have been told 30 to 60 days more we will have to wait. I talk with the store manager he gave me a case number and I was told I'd get a call the next day from Ashley rep , That had absolutely no follow through. I am very disappointed with this whole transaction with Ashley furniture. Most likely never to buy from them again.
09/27/2020 I ordered the Accrington Sofa online and paid in full. At checkout I was told delivery would be 10/1/2020. I never received a call about delivery and when I did call was told sorry it will be 10/8/2020. No call and when I called told it was back ordered and would be delivered 11/11/2020. No call and when I called guaranteed it would be delivered on 11/15/2020 that the warehouse was behind. No call and when I called was advised it was my fault cause I missed their call and didn&'t respond and next available was 12/17/2020. (No call was ever received from them) I asked for a supervisor and was transferred to another customer service rep and when I asked for a supervisor, she disconnected me, then called me back saying it was an error but she wanted the whole story before she engaged a supervisor and then I was on hold for 30 minutes and got transferred to a home delivery individual. She apologized (the first one to do that) advised the sofa was not in the warehouse and would do research and send a report to order management for a status and call me the next day. Still waiting for that call. However the next day I did receive an email advising that my order had been cancelled and they were refunding my money. No apology, no call ever, no explanation of what happened. Will I do business with them again? NEVER! Do I recommend you do business with them? NO. I do understand COVID19 has delayed shipments, but no reason for poor customer service and communication. Oh and here is the CURRENT LINK on their website for the sofa I purchased: <a href="/redir?url=https%3A%2F%2Fwww.ashleyfurniture.com%2Fp%2Faccrington_sofa%2F7050838-Master.html&s=19ba7e1be226a72e657ec25a32c5d6b71dd6d8b68de82bd0059cc65abfa1ddaf" target="_blank" rel="nofollow">ashleyfurniture.com/p/ac…</a>Vicki H.
Really great staffing! Beautiful store! Cost is nearly twice the cost of comparable products at cheaper competitors.
A friend recommended me Ashley Furniture store on Bell Rd. in Glendale, AZ for the good service he experienced there. I stopped by Sunday to look for a mattress and I realized my friend was right. As I was walking around I met Issac, the store manager.He asked me what I was looking for and he introduced me to Heather Joyce , one of the sales persons. I was amassed how knowledgeable she is. She guided me,with a lot of patience , explaining everything I need to know about choosing the right mattress . The demo and Heather’s expertise helped me decide which mattress to buy. Once my bedroom remodeling is done I’ll go back to the store and buy my dream mattress. Thank you Heather for the amazing service and communication. I will definitely recommend Heather and this store to all my friends
DON&'T SHOP HERE! We placed an order for almost an entire house. They ordered the WRONG size couch and the WRONG configuration. They say they are delivering certain pieces, but only deliver some of it so you have to wait for yet another delivery ( or in our case you need to pay someone again for delivery). Dining room chairs weren&'t even screwed in properly or safely. They ripped the bottom of a chair and tried to hide it. You can&'t call the store directly; you get forwarded to corporate who transfers you to the wrong store. And our rep NEVER EVER picked up her phone. She was useless. Also, just about everything was on back order and they delivered in 6 different deliveries! They say they will give you a credit for something, but it took months and we had to go I to the store (we&'re from out of state so it was close to impossible to get out there). Do yourself a favor and skip this store. They are only good at taking your money.
Not happy at all, in August 2020, I purchase a living room set and rug with 2 bar stools, which were never delivered. Between the staff and 3 different customer service representatives I didn't get a story straight. End up cancelling the order.
Staff is nice for the most part. Clean and nice, just a bit higher prices than most others
Sam was an amazing employee he went out of his way for us When I plan on doing any more furniture shopping I’m going to ask for Sam, we are very happy with our purchase .
Everything seems horrible. Review after review. Thanks everyone for the heads up! Down the street there is Mor furniture for less! Great ppl! Not sketchy at all. Appreciate the honest reviews! Seriously I was rolling my eyes reading all the bad reviews. Sheesh. It should be called &"Karen Home Store&"
If I could give this store less than a one star I would. I purchased a sectional at the beginning of October I was told it would be delivered to my new home on November 4. November 3 I received a call saying I wasn’t going to get it until after December when I called to speak to someone they said it might not even be at that time because they do not know when or if that couch will be available again. So at this point I went back to the store spoke to the store manager. I asked him to show me any sectionals in his store that he had in stock he then pulled five sheets and had the sales associate show me the ones they had in stock. (None on the floor) The one I chose was supposedly in stock and should have been delivered to me on November 17. But when the call came in they said I was not going to receive my delivery until December. So my husband and I went to the store and talked to a second manager of the store and he assured us that we would receive three pieces on the 17th one piece on 19 November and the last piece we would have to wait until December 17. At this point we were desperate we’ve been waiting for over a month and with his guarantee we left the store. So we did receiveThe three pieces on November 17 but when I called about my armless chair I was told it’s not in the system and that it probably will be delivered on December 17 with the loveseat. This company is horrible their computer system must be on DIAL UP they sale more product then they even have on hand. I was told I am #7 in-line to get the love seat and that # 1 has been waiting since Aug. I was told I was #1 to get the chair that should be delivered tomorrow but was told that now they have no chair for me. That I will need to either go back to the store or call them again. So unless you want to beg and plead and chase your furniture, do not buy from this company. You can get Ashley furniture from American furniture faster.
Love the service and merchandise
My husband ordered bedroom furniture for our son months in advance due to covid and us moving into a new house. The day before delivery we never received a call or text for confirmation. Day of delivery Noone showed up. Finally after calling multiple times I got through, they moved our delivery to a different day 2 weeks later without notification. I had to change it because we were not available that day. Well a couple days later they call and said we can deliver the dresser but the bed will be in another 2 weeks, well here we are yet again waiting for delivery and noone calls or shows up. The staff in the store have no care and no answers as to why my furniture is not being delivered, and the warehouse workers are failing to do their job. Going today to get our money back and take our business elsewhere. Don&'t spend your money here.
So this is almost 1 month and half later after the first review this furniture store is a total disaster...and that is putting it nicely. We returned our furniture with a refund trying to schedule the pickup took 3 weeks, and then the fun started and still is not done, we still have not received a refund. First call said they were waiting for our call..duh you got the furniture back start the process of refunding the customer their $$$$ back. It will be 2 weeks, then the next call it will be 3 weeks, and then I call today only to get an office manager that said they were waiting to verify the address at the corporate office. Okay well call the customer...this place in my book is a rip off, it will be a month if they do send the check in a week will be a total of 1 month waiting for the check. I would seriously think twice before even walking into an Ashley store.
The furniture is great and the delivery was great but the sales team really dont know much. Not to much communication going on there. Was suppose to receive my couch today ordered over a month ago and only got half not I got to wait another month for the rest of my coach when promised on the 11th of November.
Sales team is very helpful.
Purchased a furniture set: love seat & big chair. Big chair got delivered on time. Love seat was promised to be on time. I understand with covid But ashely always makes excuses. So here we go another 4 weeks.
This place is screwed up for sure. Just like the rest of them. ......
In store folks are good, but their delivery service is currently a giant mess. We got half of our order after two months of pestering only to find out a month later that the other half was discontinued. All of this without any communication. Very displeased. Went to LaZBoy next door and got everything we needed delivered the next week.
Jus moved to AZ and came here from bobs disc furniture and Sammy took great care of me was very patient even after I kept changing my mind I will be back
Isaiah was an amazing help to my mother and me. He let us shop without pressure and once we did say we liked something, he would give us options. Such a great experience!
Nobody helped me when I went in the store. All the staff just played on their phones while I was shopping. Almost like they were too good to help me out. I didn't know who to ask or where to go to purchase the furniture when I decided. Then I finally had enough at this point. I then left, I've realized this store only cared about comission and not customer service. At least stand up and act like you're at work. Now that I can afford good furniture the "professionals" at this location couldn't assist me in my home furnishing. I went to the Ashley store in Tempe and I had a much better experience. Plenty of other stores who deserve the comission. Do not go here it's a waste of time.
Highly recommend Heather, she helped us out a great deal and made sure to follow our orders even weeks later to make sure we got the couch we wanted. She was very communicative and had good insight on all the furniture in store.
I've never dealt with such a poor furniture company as Ashley's. Maybe it was just the delivery service but when our furniture arrived the fabric chair had a fist size he in it, the bistro table was rubbed raw along an exposed edge along with 2 non removable black marks and the first crew didn't have all the parts to put together our three coffee tables so I had to wait another hour for anotber crew. They took apart the glass for the 3 tables and styrofoam pieces went all over. I asked them to please clean them up...nope, they left a mess for my wife and I to clean up. Sorry Ashley's...never again!
My sister-in-law had a great experience with what they bought for their home so when it came time to buy outdoor furniture, we figured it would work for us too.We were wrong, sort of.We bought four outdoor oversized swivel chairs to go around our fire pit. These were NOT cheap despite being made in China.They arrived damaged THREE times and the forth delivery wasn&'t perfect either but it was close and at this point we&'re just tired and want our furniture already.I requested a discount for our troubles and spoke with a customer satisfaction manager in Florida named Chris. He has been nothing but 100% helpful trying to get this all figured out for us.He asked the manager (Olivia) at this location to process my refund but was told (after a few weeks of following up) that they only process refunds in person. This meant me driving an hour RT to get this done. What kind of policy is that!? So much for customer service. Never heard back from our sales person despite leaving a VM when this all went down.Lack of customer care in the store and poor quality will make these chairs our one and only purchase.
Been having the worst furniture buying experience. Bought a bedroom set in early August that was due to be delivered on September 19th. Got delayed, I&'m sure due to COVID. Not a problem, I understand. Kept getting different delivery dates, kept getting pushed back. Got some furniture delivered on 10/22. Was given a damaged dresser that had scratches and a large crack at the bottom. Now have to wait for a technician to come and assess damage. Was told my bed side rails would be delivered on 10/31. Found out yesterday by my own call that, that delivery is now pushed back to Nov. 7! Yikes! I just want a consistent delivery date!
Good service.quick service.
Love Ashley Furniture. Great place to get your furniture. Amy our helper, walks with you and helps with marvelous suggestions~♡~💛💛💛😇 Amy is Awesome. We bought lamps and a recliner, mattress. She's the best if the best. I say YES and 5 ☆☆☆☆☆'s for Amy !!😃😘
Nate was our sales guy. I would request him by name he is that good. Very smart young man. Sold us a bed, matress, and living room set. We were having many delivery issues and he did a great job helping us get them solved. Very nice. Thank you Nate
Worse store ever, I purchased my living room set on July 22 2020 , received half of what I ordered, and still waiting for the rest of my order
$179.99 DELIVERY FEE WITH NO OTHER OPTION IS GREEDY AND RIDICULOUS!!! HORRIBLE COMPANY POLICY! WILL NEVER RECOMMEND!!!
Delay upon delay of furniture with no communication from store. I hit another delay so canceled my order. Poor customer service
Wonderful sales service. Mary focuses on customer satisfaction. To me furniture shopping is a painful necessity, but Mary truly makes it a pleasure. Highly recommended! UPDATE Originally 5 stars. Sales was good. Service is not. The mattres got sags in it where we each slept after a very short period of time. Ashley replaced and we upgraded to a firmer mattress hoping we would not have the awful sagging. After 4 months sagging is as bad as previous. Service claimed no issue. We are extremely unhappy with this. We take back previous recommendation and caution shoppers about our awful experience.
It started out well until it was time to get items delivered. We are sleeping on the floor and when I asked for a different set they act like no one knew how to find out if they had other sets in stock. It’s turning out to be more of a headache than I expected and I just want a refund and go some place else. I should’ve read the other ratings before going.
Ashley has BEAUTIFUL furniture, but... we ordered a bed online and it looked like it was a floor model. I could never get them to either give me a discount or accept a return. Also, we bought furniture for two other rooms in August, and two months later, it still hasn't been delivered. Yes, we have a pandemic, but when we bought the furniture, they said it'd be delivered in 2.5 weeks.
I was recommended to request Designer, Heather Joyce @ the West Bell Rd location & I she exceeded my expectations and I answering my questions and steering me in the right direction. I'm happy with my selection (she's right; your mattress is the most important piece of furniture you own) as a result, I would strongly recommend asking for Heather on your next visit to Ashley. She was especially authentic, transparent, committed to the Tempur Pedic Luxe Breeze Firm Mattress (yes, the mattress sold itself but I would not have known to try it)! Her manager, Isaac, was just as accommodating, informative and it was a great experience from beginning to the end!
After buying 2 rooms of furniture in the last 2 years, and having a good experience, I went in to buy a rug and throw. It was to be delivered 3 days later. It didn't show up, so I tried calling the store repeatedly. No one answers the phone, it goes thru to Customer Service. They could only tell me that it was going out UPS and that there was no other info. They also could not get thru to the store and said that I would have to keep trying. After getting nowhere, I told them to refund it. Couldn't do that either without going into the store. I didn't want to drive all of the way to the store. After a supervisor at Customer Service finally got thru to someone, I was told that he would refund it. 10 days later, nothing. Now he says that he will take care of it again. We'll see...Also, the manager was extremely rude. Horrible customer service!!
Do not buy furniture here. I have owned couches for a year and they have been broken more than they have worked. I am now 8 calls into customer service trying to get them fixed with no resolution.
We did not buy from them. They have a great selection, but the prices are kinda high. We went down the road to Bob's discount store and the same thing for hundreds less.
Ashley home store on bell rd is misleading. I was told that my purchase would be delivered on 10/10 then the next day received a phone call saying my purchase would not be delivered until 10/23. That is not what I agreed to, I tried to call them and was left on hold for over an hour, I tried there chat line and again was left on hold for another hour without any of my questions being answered. They have horrible customer service and will be canceling my order and taking my business else where!
Purchased furniture for a entire house spent $7000.00. When my dining room table came first time was smashed. Got a replacement now in less then a year my table finish is peeling off. You can never get hold of anyone via telephone. Went in to talk with the manager seemed like he could not care less. My new replacement table has had its delivery date changed 4 times with no one calling to tell me. Filed a BBB complaint
Shopping experience and furniture quality aside, I cannot recommend Ashley Furniture based on the awful experience with delivery scheduling. My family purchased furniture that was in-stock and available for delivery on a date that worked well with our moving schedule. They confirmed our delivery date three times (in store, on paperwork, and via automated text messages) only to change ON the morning of the scheduled delivery day. When I called for help, the first customer service rep acknowledged the date was changed for &"no reason&" and shared my frustration, but then she escalated the call to somebody who claimed the date was never changed and made me feel like I was somehow at fault. Again... I&'m holding paperwork and reading text confirmations that say otherwise. No ownership of the situation or effort to resolve.
Great place.. Greg and Issac were very helpful, kind, and knowledgeable. Amazing quality furniture.
Beware!! My wife and I bought four kitchen chairs from Ashley and scheduled delivery for a Friday. Company texted me to confirm and set the window at 10:30 am-1:30 pm. So far, so good. As of about 2 pm, no delivery and, more importantly, no word from anyone on the whereabouts of my order. Called the company to find out that, oh, delivery is now scheduled for this evening. I had to call *them* to find this out; they did not contact me.Called the store directly to complain, and -- having rearranged my day, appointments, etc. so I&'d be free during the three-hour delivery window -- I requested a reduction or cancellation of delivery fee. No dice. The explanation -- we just can&'t do it.Once these guys have your money, they could care less about anything else. While other stores, companies, etc. I&'ve dealt with in recent years have begun bending over backwards to please their customers, Ashley apparently is bent on pissing theirs off. Bottom line: avoid these guys like the plague.
Store manager is a tool, sales reps can be deceptive. Prices are greatly inflated. shop around there lots of furniture stores in this area.
They are so helpful and friendly! We always find a great deal on whatever we are looking for.
TERRIBLE...DON&'T SHOP HERE! Selling merchandise not in stock for months, uses poor 3rd party vendors (delivery and warranty), hang up on you, rude, liars, and threatening. Purchased nearly $2,000 in furniture but filed a fraud complaint with our bank. We have never be treated so badly from a merchant. CROOKS!
Greg was amazing, thank you for all your help
Great service. N heavy pressure,
This furniture store is despicable/awful. Please do your research on Ashley furniture store before purchasing and read your reviews. I spent a huge amount in their store and afterwards treated awful. The delivery guys was lazy and didn't set my furniture up correctly. On top of that, Ashley owes me over $600 dollars and fail to send me my money. This money they owe me because I didn't need some furniture that was on my receipt. I have been waiting 6 weeks + for my refund. I will never do business with this retail store again. And will detour my family and friends from purchasing from Ashley furniture store. Just down right awful!!😞😞😞 I want my refund!!
Bad customer service i wait for like 2 hours to talk to at supervisor they never give me at call back. Rude Delivery staff... I would like to contact at supervisor asap
If you want to experience a real nightmare, buy a bed set at Ashley Furniture. They really know how to get the blood boiling people! Never EVER again! Our dresser arrived broken in six different places and I had to fight them for an exchange. Customer service is almost impossible to get ahold of so you might have to call random stores until someone answers. Today our bed (that we had to wait for a month to get) arrived at 9pm (two hours past the time frame we were told) and was also broken so Lord only knows when that replacement will arrive. Oh, and the delivery team ended up using the rest of MY boxing tape to wrap up the damaged items to send back. I DO NOT RECCOMEND ASHLEY FURNITURE!
Your customer service is horrible. I have called 10 times and am still waiting on a call back. The installers improperly installed my armless recliner in my couch and when it reclined it torn the couch. Called over two again to get it fixed and it has been crickets. I will never recommend you to friends and family again. It took 2 months just to get someone to answer to get a replacement armless recliner for my couch. Do not shop here save your money.
Teach your employees and your store manager how to speak to the customer. Teach customer service, which they don't know anything about it. Bad customer service.
Horrible once again. I should have learned from our last couple experiences. They aren't the only ones that sell Ashley Furniture.
Walked in with cash to purchase furniture, and we were once again ignored like we had leprosy or something. I guess we should have learned the last time this happened. Sales people made direct eye contact, and quickly did what they could to look busy doing something else. Whatever, there are plenty of other furniture sales people along Bell Rd who will be very happy with the amount of commission that these people missed out on.
I originally purchased two couches on 5/17/2020.They no show/no called us on our delivery date and we had to call them to find out what happened. They said we would be 30 more days. Frustrating, but then we get it. 30 more days pass and they call us to confirm delivery on a VM. I try calling back to let them know we are still good with the date next week and no one picks up there phone. I tried multiple times and did get someone to pick up only to immediately hang up on me. So I decide I guess I&'ll have to make a special trip to the store to confirm delivery. I get there and tell them what happened after they left me a VM. They tell me since I didn&'t pick up that their policy is to immediately call the next person in line. It is now the middle of August, they have had my $1500 since May and told me I would have to wait another 30 days before I could get my couches. I had enough and asked for a refund. I was told 2 weeks I should have a check mailed out to me. 2 weeks pass and no check, so I had to make another trip down to the store and ask them for my money..... finally got my money back. They had my money for 4 months and I got absolutely nothing! Never, ever, ever ever ever again will I do business with this company.
Had a lot of issues with delivery and service here
After a HORRIBLE experience at the Avondale Ashley’s that literally left me in tears I went to the Ashley’s on Bell. They were incredible and the customer service was outstanding. They helped me reorder the living room set I had originally ordered for the same Labor Day price I had paid for. The Ashley’s in Avondale had canceled my order without my authorization! If your shopping for furniture I strongly recommend Ashley’s on Bell Road!!! They are the best
Couldn't get help
I ordered a dining set 3 months ago in June, it arrived damaged. They insisted that a technician try to repair it, which he couldn&'t, so they approved an exchange. They&'ve since rescheduled my exchange delivery date 3 times! I&'m pretty sure it&'s never coming, what a joke. On top of that, I&'ve wasted approximately 6 hours of my life on hold on the phone or their messaging, yet no one is willing to make it right and just refund my money.
Ended up buying a few pieces of furniture
Very helpful sales rep, excellent customer service and prices.
Issac at the Ashley Store was totally awesome... I went in to pay for a dining table we had found the day before, and he was totally swamped... I figured I would get a hurried transaction, but he was very relaxed, and professional... He is the type of person I would LOVE to have working in MY business... Awesome person !!!
Overpriced furniture and not enough styles
Five year warranty is a BIG SCAM!!! Customer Service and Managers show no care and do not help. Please take your business elsewhere, you’ll be much happier.. I purchased an extra 5 yr. warranty on my new sofa for any spills or soiled areas to be cleaned. I called Ashley on August 12 to have someone come out to clean my sofa from my cat soiling on my sofa. They gave me a company to call, called GBS Enterprises. At first they denied me services because I let them know that there was several soiled areas on my sofa that could only be smelled since the sofa is dark. The representative read me their guidelines and voided me services. After trying to talk to a manager which I would have to wait up to 72 hours for a call back. I called back again and spoke to another representative who allowed me services. So I finally got my appointment September 8 almost a month out. They had me scheduled from 11 to 3 time block. My guy contacted me the night before and told me he would be here 8 to 11 time block. Which differed from my original scheduled time.This morning when he arrived at 8 AM, I was his first customer for the day as he stated. I was expecting a professional cleaning from a truck. I was shocked when he walked through the door with a handheld Bissell cleaner that looked like it was about 10 years old with dirty water left in it from the Friday before a long Labor Day weekend. I told him I was not happy and did not want him to do the job and for him to reschedule for another day when they can have a truck come out to do a more professional cleaning. I even called Ashley‘s furniture manager on Bell Road where I bought my sofa from and explained this whole situation I have been going through and got absolutely nowhere with him other than hearing him chewing his gum with no concern in his voice on the other end. So now, a month later, I still have a soiled sofa with no appointment set up for a cleaning. I usually do not buy extended warranty’s but it sounded really good at the time so I went with it. I learned now I will never go with an extended warranty again. Plus I will never shop at the store again.
Ashley Furniture is a NIGHTMARE. Two days ago the delivery team showed up (an hour late) with half of our order. The “main” guy was annoyed that he had to haul our dresser upstairs and then asked if I wanted to keep it in the box. LOL! I said, “No. We paid for assembly.” He replied, “It’s already put together. You just have to take it out of the box.” Still, I had them unbox our items after I cringed watching them tumble the dresser up the steps while leaving scuff marks on our walls. Next thing I know they’re whipping out power tools to, you guessed it, assemble the dresser! Once they were done the “main” guy asked me to sign but I told him I’d like to inspect everything first. I spotted THREE separate cracks on the face of the dresser, the top was coming off and there’s a chip on the bottom left side. Not to mention they didn’t screw handles in all the way and left pieces of packaging tucked inside drawers. Upon purchase I signed an agreement stating that I have the right to refuse any item I’m unhappy with. I took photos of everything and told the delivery guy that I was not satisfied with this item and wanted a new one. He said he’d send pictures to a tech who’d deal with it from there. Someone was suppose to call me within 30min but my phone never rang. The next day my husband and I tried calling the store and our sales person, Bill, several times for over an hour with no answer. I refused to be ignored so I started making calls to other stores nearby. I FINALLY got ahold of a wonderful lady, Daphne, at the Scottsdale store who filed a claim for us and said she’d make sure we get taken care of. Today I received a call from a lady named Doreen to schedule a tech to come out and look at the dresser to see if it can be fixed. I stated that I do not want a fixed dresser. I want a new one because that’s what I paid for. When I told her I originally refused the dresser she said, “Well once the delivery makes it thru your front door it becomes the homeowner’s responsibility.” EXCUSE ME? I told her that it’d be a waste of time for a tech to come out because I won’t accept a repaired item for the price I paid to have a brand new one. She said it’ll be up to a tech to inspect the damage and we’ll go from there. So we set up a time-wasting appointment for an undesignated time next Wed. because they supposedly can’t schedule by time, only by day. My husband and I might be returning our bedroom set. Such a shame because we were planning on purchasing more pieces in December but not after this experience! Never again! *UPDATE Sat. 9/5: UNEXPECTED VISIT - My doorbell rang around 8:45am. I’m out of town so I checked our surveillance equipment to see a guy from Ashley Furniture standing there. A few minutes later I received a call from Iris who told me a tech was just at my house to take a look at the dresser. When I asked what happened to Wed. she said her schedule showed my appointment was for today, which is obviously not going to work. I asked to keep my Wed. appointment but apparently I was never scheduled for Wed. and NOW the techs are booked until Thurs. (what does that tell you?). I’m obviously frustrated but what can I do? So I took a Thurs. appointment and asked for a manager to please call me. Shortly after that Iris called me back to say her manager could offer me a $100 gift card. While I appreciate the gesture I really just want a new un-damaged item that I paid for. After venting to the poor lady and telling her how I’m about to send everything back she put me on a hold to speak to her manager again. When she got back on the line she told me a tech looked at the photos I sent and does not think the dresser is fixable so they’ll go ahead and exchange it. Isn’t it odd how they couldn’t have done that in the first place? Now I’m waiting for someone to call me about setting that up. *UPDATE Wed. 9/9: UNEXPECTED VISIT #2- I already set up an appointment to have our dresser exchanged on Fri. so I’m not sure why techs are still being sent to my house, especially on a day they told me was all booked.
Very great experience and service
Heather was our associate sales person today and she was fantastic!! She went beyond our expectations. I wish Ashley store had more team work as Heather.
We walked in to purchase a headboard and found a great deal on a bed with a tufted fabric headboard. Amy helped us through the purchase.
I wish I could give this store 0 stars. Mask policy from their website reads&"Employees are required to wear face coverings. All customers are highly encouraged to wear a mask in our showrooms. In the event you visit our showroom without one, a complimentary disposable mask is available upon requestMasks are required of all shoppers during the first hour of each day that our showrooms are open. This time is designated for the most vulnerable and those that prefer shopping when everyone is wearing a mask&" I am medically exempt from wearing a mask. The lady at the front was so incredibly rude, her name was Alyssa. We specifically drove 25 minutes to shop here as according to their website I could come in. Just another reason I won&'t be doing business with Ashley furniture!
Customer service great had good furniture too not pushy no hassle
They have horrible customer service!
This store will not issue a refund on your deposit. I paid a $200 CASH deposit. Due to an extremely long delivery date from what they originally gave us, we cancelled our order. They said it would be 21 days to get the refund back. That was on July 20th, now it&'s Sept and we still don&'t have a refund!!!!I&'ve spoken to Robert, Mary, Olivia, and the store manager, Daniel. They have all said someone forgot to process the refund and they would expedite, and still no check. So.......if you order from them and change your mind, don&'t expect your refund in this lifetime!!!
Heather was very friendly, professional and helpful. Would give her more than 5 stars if we could! She made the whole shopping experience wonderful.I am wery hapy with my dining table and price and wil come again to that store .
Long over due but not only is this location horrible the overall business is. Go elsewhere for furniture. The management team doesn't care about the lies and malpractice of their sales team. They'll sell you on a special promo that doesn't exist, run your credit and THEN tell you "I lied but look at the real promo over here" not even so much as a sorry. Not even apologetic about the wrong doing of the sales team at all. They probably support the malpractice of their salesmen to help boost their sales. I know I made the best out of a bad situation when I was there so I wouldn't be surprised to learn that I'm not the only one. There are true sales and deals elsewhere just take the time to look.
Very pleasant experience, Mary our sales person was amazing and friendly. Highly recommend Ashley’s.
Good customer service Heather in sales was able to help and work with the prices there really appreciated will come back again for sure thanks...
I found a comfortable recliner, paid for it, but told it wouldn't get delivered for two days. I anticipated the wait for my new chair, when it came, I noticed it was bashed in on the side. Seems the delivery people took no notice that it was badly damaged and if I hadn't of mentioned it, would have left the junk with me. After inspecting the damage, I saw how thin the wood was and how cheaply the furniture construction was. My old chair had much thicker wood like by three times!! Since I was paying twice as much as other chairs I'd seen, I thought I was getting a quality chair. The broken frame was maybe a little stronger than thick cardboard. I am hoping they will refund my $ 600.00 . I was told "the store" would have to refund it for me. Ummm, I was talking to "the store" so I don't know where they' re coming from.
Great store, very clean and bright, huge selection, most furniture is in stock. Plenty of helpful employees and great labor day deal going on, got $8500 worth of furniture for $4300. Very pleased!
We bought an entire bedroom suite. We cancelled the delivery of one piece of furniture and were told we would get a refund, however since we paid with a check, they told us that their finance office would have to send us a check and it would take a couple of weeks. Amazing how fast they cashed OUR check, but when it was time for them to send us THEIR check, it would take two weeks. Two weeks came and went, but no check arrived. We called the store and spent 20-30 minutes on hold to get a person to find out why we hadn't yet received our check. We learned that this wait time happened EVERY time we called (and we called multiple times before this debacle was over, so we spent hours on the phone). We were told that it can take up to 4 weeks for a check to be mailed. So, we waited two more weeks - still no check arrived in our mail. We called the store again. After waiting on hold for nearly half an hour, we got someone who promptly told us that they had no idea why we hadn't gotten our check and that it should come any day. We hung up and waited another week, but still no check. We called the store again. After waiting on hold for 30 minutes yet again, the person we reached was yet another person who didn't know anything. We made repeated phone calls after this - each time waiting about half an hour to get a person (yet every time we went into the store, the people answering the phones seemed to have few or no customers - so why the 30 minute wait?). We finally got a guy named Robert. He looked up our transaction for the millionth time and said, "Oh. I think I see the problem. Your first name is missing from your transaction. Maybe that's why they didn't mail you a check). I said, "They have our phone number. If they needed my first name, why didn't they just call?" He had no answer for this. Robert said he was going to try to call finance and he put us on hold. We were driving in our truck and drove thirty minutes to our destination and arrived there still on hold!! Can you believe it? Robert never came back to the phone. We finally hung up. I called back and was sent through their system again. I just hung up. I wasn't going to wait another 30 minutes to get yet another incompetent person to make excuses for why we still didn't have our refund more than five weeks after we should have had it. Finally, we drove to the store. We got yet ANOTHER young person at the back desk (there were no customers there again - yet they never answer the phones). She pulled our information up and acted like she didn't know what to say or do. Finally, I asked for a manager. He came and saw in the notes that Robert had helped us. Instead of calling finance for us to get our check mailed, he told us he would talk to Robert the next day about it. I was incredulous! "YOU are the sales manager but your going to make us wait another day and kick this back to a subordinate to solve? Why don't you call finance/" I said. He replied, "Well, Robert is a supervisor too." He just didn't care. I insisted that he look into it and told him we were tired of waiting and had been very patient. I told him that at this point, it had now been over 6 weeks and we still didn't have our money. In reality, at this point, Ashley Furniture was basically stealing our money. This is a crime. The manager promised to call finance and get back to us. Well, he never did. He did not call. No one called. They simply do not care and no one seems to know what they are doing. Finally, after 7 weeks, we got a check in the mail. I am a very patient man and my wife is patient, too, but I will tell you that once the sale is made with these people, they couldn't care less about helping you. They brush you off, put you on hold, make excuses, and no one seems to know what they are doing. Nearly everyone there is a millennial and most of them seem friendly on the surface but just couldn't care less about you. They only care about selling new furniture for commissions. I do not plan to return to this store or purchase anything from them again.
The warranty people were actually incredibly helpful but they told us we would need to contact the manufacturer since the damage was a result of the manufacturer defect- they determined this after seeing the damage itself. I called the store on 8/12, 8/18, 8/21, and 8/25 and still nothing from a tech. Every time I call to let them know a tech hasn't contacted me they just "resubmit" the request and nothing happens. My bed broke a month after having it, I literally don't have a bed to sleep on and I can't even get a call from someone who is only going to schedule a time to come and see it then decide what my next steps are- meaning this going to be at least a few more months I have also contacted Ashley company via twitter, direct message and email with no reply. Will definitely be calling on 8/31 (3 business days after my last call, how long I am told to wait every time I call). Given that it will be my 5th call to the store, 12th interaction overall in this never ending nightmare (not that I would know, I don't have a bed to sleep on!), I will definitely be contacting the BBB depending on what I'm told
The warranty people were actually incredibly helpful but they told us we would need to contact the manufacturer since the damage was a result of the manufacturer defect- they determined this after seeing the damage itself.I called the store on 8/12, 8/18, 8/21, and 8/25 and still nothing from a tech. Every time I call to let them know a tech hasn&'t contacted me they just &"resubmit&" the request and nothing happens. My bed broke a month after having it, I literally don&'t have a bed to sleep on and I can&'t even get a call from someone who is only going to schedule a time to come and see it then decide what my next steps are- meaning this going to be at least a few more monthsI have also contacted Ashley company via twitter, direct message and email with no reply. Will definitely be calling on 8/31 (3 business days after my last call, how long I am told to wait every time I call). Given that it will be my 5th call to the store, 12th interaction overall in this never ending nightmare (not that I would know, I don&'t have a bed to sleep on!), I will definitely be contacting the BBB depending on what I&'m told
Purchasing was fine. Actually getting my furniture has been something else entirely. So far, I’ve had to call 4 times, sit on hold more than 2 hours, and I’ve now been rescheduled 5 times due to “improper input”, “computer glitches”, and me apparently “missing their confirmation call”. Now, after calling, yet again to get my delivery rebooked, I was unceremoniously hung up on by a rude woman who had crude music playing loudly in the background and sounded like she was talking to me on speakerphone in the restroom. The store experience is exactly what you expect but the service thereafter is definitely lacking.
Customer service was absolutely disgusting. Rude and full of attitude because I wouldn’t pay I store price that was $70 more than their online price. I left and will find a different product because I refuse to buy from this company.
Extremely rude manager that thought it was appropriate to make a sarcastic response to me regarding mask wearing. When I called the store over and over it went to voicemail and said they were closed hours before their published eight pm close time. Will be talking to corporate tomorrow looks like it’s time the Glendale location gets a new manager. I feel badly for the nice employees we met that work for this unprofessional manager. Since you’re dealing with public you might want to learn how to act regardless of where you’re at next.
Great customer service.
Hi bought some Ashley furniture today got a fair price for what I purchased I just wish the fair price stuff was made a little better Ashley has better made furniture but the prices are outrageous for that stuff not worth to pay that much for a king size bed !! Would like to have a little better quality for the cheaper price and the gal that helped me today did a great job once I got helped I got in and out fairly quickly and obviously just wish I got I could get it delivered quicker !! Thank you
If I could write one star or zero I would. I am so angry right now.Do not buy from Ashley&'s Furniture and get their 5 year protection warranty. We bought furniture and had an item the was defective. They made us call a separate company to deal with the repairs.The repair agent came out after the claim was made two months later and could not fix a bracket with two screws. They went back to the factory to order parts.Two months passed and no response from their DSI repair agent. Called DSI and they said, sorry, your item can&'t be repaired so we will have to do an exchange and the store will contact your within 10 days.Another month passed and I called DSI again, the repair warranty arm of Ashley&'s and they said they would contact the store and schedule and exchange.Another month later I got a call from the Ashley store by an electronic telephone call with a delivery date in 3 more weeks for the exchange.Guess what! Today DSI delivery came with the new love seat. They would not take back the defective because Ashley&'s policy is not to exchange but only give you a new unit. We are stuck with the defective unit and I am getting legal advise for this mess.Bottom line: I am stuck with a defective love seat they would not take back in a &"WARRANT PAID EXCHANGE&"!DO NOT SUPPORT ASHLEY&'S FURNITURE STORES!
I ordered a 7 piece bedroom set and all 7 pieces are damaged and used looking. Worn surface scratches, cracked wood, gauged surfaces, weird paint splashes and unfinished stain. I wiped down the furniture after delivery and was in shock. I called the store, customer service and went into the store and wanted replacements or a refund. I was told no refunds. I paid for new furniture to have someone come and repair pieces and some drawers were resent and also damaged and unfinished. My headboard has still never come. The set also came different than the display model. I was told it comes from Korea and why it’s beat up as though it’s my problem and that I was OCD because I kept pointing out damages to repair person. I could have bought furniture on offer up in as good a condition for a fraction of what I paid. I don’t have an hour during my work day to hold for customer service who responds days later and am giving one last attempt in the store to rectify this or I’m disputing my credit card and contacting the Better Business Bureau and the local news Consumer Advocates. Sorry, we will take your money and give you what we give you in the condition we decide doesn’t work for me and is not right.
I was disappointed when I got home and was looking on line at the product I purchased and it was advertised for $1014.99 and I paid $1499.99. Same product number. Have a call in to find out why I was charged so much more than it is advertised for on line.
Very professional, and very helpful on my decision. Best furniture shopping experience I've had in a long time thank you very much.
My roommate came to this store looking for a specific set and I came as support. While this store didn’t have the exact one on the floor, the absolutely lovely woman who helped us, Heather, made our experience both AMAZING, fun, and informative. Even though we came just to have an initial look, she took the best care of my friend and I going above and beyond in service. Heather is obviously a true credit to the Ashley Furniture brand and if you come to this location I cannot recommend enough asking for her assistance in your furniture needs.
Received my order yesterday my daughters vanity set Supposed to be a birthday gift Paid 420.00 for it set was damaged on 5 different places Wish i know how to post pictures Called the store and 1800 number left a voicemail So disappointed ....
Bedroom furniture never made it on the truck for delivery today so I guess I'm holding my hand on my butt until the store can reschedule me. It's been over 6 weeks for an order I paid cash for. So disappointed. Corporate and store confirmed delivery multiple times (I had to call) but I never got a delivery call or text. No communication. Nice furniture. Nice People. But I'm hesitant to purchase again.
Maria was fantastic in showing me every possible piece that fit my wish list. I purchased a leather couch, bench and mattress. I was in the store for over 2 hours. I gave the 4 rating because it took forever to check out. There’s nothing more annoying than waiting to give someone your money. It took at least 30 minutes. That will factor in on my next purchase
They matched prices found at another store and I got a fabulous deal on my furniture!
This salesman was extremely helpful and helped us find everything we were looking for. His name is Kumar
Omar was very helpful, kind, and got me in and out quick knowing I had 5 kids and my mom in the car.
The first sales rep was down right rude to my wife (while I was watching), I decided I wouldn't talk to the manager about it because he wasn't worth our time or effort. If management wants, they can reach out to me, we do have his name and can explain the situation. I'm sure Ashely loses a lot of business because of that guy... We decided we would still look around. Mary found us and helped us out before we walked out. She saved the sale, and if we met with Mary from the first place this would have been a five star review.
We are so glad we had the good fortune to have Heather Joyce as our salesperson to guide us in making the choice of a new bed here at Ashley Furniture. Our experience was nothing short of 5 stars. Heather was extremely knowledgeable, honest and genuine. You can tell that she is there to ensure the customer has a positive experience whether or not a sale occurs. We are counting days down to we get our Tempur-Pedic bed. Heather is a great resource and the decision was very easy to make after we learned the benefits and felt it for ourselves. When you go to the Ashley Furniture in Arrowhead, be sure to ask for Heather Joyce, you will be glad that you did.
Everyone is extremely rude if you don't look like you can afford a brand new Cadillac.
Good prices on furniture but the man who helped us made the experience even better! Sammy Kawry, the man who helped us, was so knowledgeable and great at his job. He knew where everything was at and answered our questions before we even asked them. This is one of the best customer service experiences I have ever had! I would definitely go back and specifically ask for him the next time I come in
So disappointed. I had never purchased from Ashley before and won’t again. I bought a 7 pc bedroom set that did not come in the same finish as the floor model or online pictures. Every single piece came damaged and several pieces in a used, previously touched up like condition. While I am assured that isn’t the case, it is how I would describe it. They offered repair of half the damages and replacement of others and was told they do not refund. I’ve never experienced this with a new furniture purchase and know others with this same set that did not go through any of this with other stores, Ashley and non Ashley chain. Looking at what my options are through other channels.
I would just like to provide a warning to all of those looking to purchase furniture from this location. After waiting over a month, my sectional was delivered Sat- actually, about 1/3 of it. No warning, just “sorry- we don’t have it” When I called the store they told me both managers were with other customers. When I walked in, one manager was sitting there and one was (and had been) unloading a truck. So, the truth was still lacking. When I found my salesperson (Amy H) to explain my frustrations of news, she proceeded to tell me how much in furniture she had sold the past 2 months and had only received her commission on a fraction of it (kind of like getting a fraction of a sectional I suppose). Zero concern about my situation. The first manager (Isaac) said “Sorry, it is what it is”. I asked for his boss. He said he didn’t know how to reach him. Come to find out he was the one in the back unloading a truck. After many lengthy discussions, they finally took some money off- wouldn’t allow me to take the floor model and here I sit on a portion of a sectional for the next 6+ weeks.
I would just like to provide a warning to all of those looking to purchase furniture from this location. After waiting over a month, my sectional was delivered Sat- actually, about 1/3 of it. No warning, just “sorry- we don’t have it” When I called the store they told me both managers were with other customers. When I walked in, one manager was sitting there and one was (and had been) unloading a truck. So, the truth was still lacking. When I found my salesperson (Amy H) to explain my frustrations of news, she proceeded to tell me how much in furniture she had sold the past 2 months and had only received her commission on a fraction of it (kind of like getting a fraction of a sectional I suppose). Zero concern about my situation. The first manager (Isaac) said “Sorry, it is what it is”. I asked for his boss. He said he didn’t know how to reach him. Come to find out he was the one in the back unloading a truck. After many lengthy discussions, they finally took some money off- wouldn’t allow me to take the floor model and here I sit on a portion of a sectional for the next 6+ weeks.
We asked for help 3 times and we ended up leaving because nobody came.
Myself, my husband and children walked into the store to buy a mattress. No one didn't even acknowledge us. We walked over to the mattress section and still wasn't even acknowledge by the employee helping someone else and she couldn't even call for help. One salesman peaked his head into the matress section and looked at us and walked back to his desk. We had picked the one wanted, didn't have a price on it so we asked the lady how much it was. She rudley said i don't know someone would have to look it up and walked away from us. There was another family who walked in after us who got help and we were left there still with nothing. My husband walked all the way to the back where all the salemans were and asked for help. By then I was frustrated and a little upset because we still hadn't got any service. I decided to not give this horrible place my money. When we were walking out there all the salemans were standing in the front chit chatting and had the nerve to say thanks for coming in knowing that we were never helped. I took my mone and went to Matress firm at 7291 W. Bell Rd were i got excellent customer service from Jason Evans. If you want a good matress go to Matress Firm instead.
This review has nothing to do with COVID but a lack of urgency on Ashley Furniture end to correct a damaged item that was done by their delivery people. I have been trying since 7/17/2020 the day our furniture got delivered. We immediately tried to call and got hung up on 3 times after being on hold for over 45 mins. Called back on a Sunday got someone they said they couldn&'t find our order and would have to manually create a work order and repair tech would be out Thurs 7/23/2020 and would call us the day before with timeframe....no call and no show. We went back into the store 7/18/2020 the staff assisted us and told us this week a tech would call to set up a date and time to come out and to give them 5 days...welp here we are no call. We called again into customer service and they will have someone call us back in 48 hours. Yeah sure okay...I can bet money we ain&'t getting no call. Welp they will be blessed with my appearance once again. I STRONGLY SUGGEST YOU TAKE YOUR BUSINESS ELSEWHERE!! They are interested in taking your money and giving you crap furniture along with crap customer service!! I have already bought furniture from Leon Furniture and Living Spaces and they were excellent including the delivery!! I have a feeling this is going to be a long battle but by the looks of it they screwed over tons of people. Its sad hard working people trying to reward themselves by getting something nice and companies like this ruin it, then they wonder why so many companies go belly up!! Get your act together and do people right Ashley!!
Nice showroom with plenty of options. I had a general idea of what I wanted and spent some time making the best choice for me. No sales pressure and good help from Cathy when I had a question. The delivery arrived on the date quoted in good condition and I'm happy with the purchase.
I have had the worst experience a customer could have with Ashley Furniture. I purchased a DR set and the table was defective. You cannot get in touch with any customer service rep without being on hold for over 50-60 minutes. I have spent hours and hours with no resolution for 3 months!! I will never purchase anything from Ashley again. I cannot even get ahold of anyone locally at the store - it goes into a main number and you are put on hold. This is totally unacceptable. Their customer service is the pits!! If you do "catch" a rep, they tell you someone will get back with you in 72 hours and it never happens. If you purchase something, which I don't recommend, just hope you never have a problem. It does not get resolved in a timely manner. I even tried to call the corporate office and the CEO Todd Warnick "doesn't talk with customers."
mary copp was very awesome took care of us Banner couldn't ask for better service.. 5 STAR SERVICE.. THANK YOU MARY..💯
I ordered a sofa from the Peoria AZ store and was given a 2.5 week delivery date and told I would be contacted prior to delivery. They attempted delivery the day after the scheduled date, but took the couch to my old address from 2 years ago! I was told to go to the store in person to resolve. I am trying to avoid Covid as is, I feel Ashley should be accommodating me as this was their error. Very poor communication and still don’t have a new delivery date set up 2 days later. Not happy!
Very poor customer service from this location. I had order a bed frame package for my wife. We paid over $960 in cash! Due to Covid-19 issues we had to cancel our order. The store&'s customer service dept said I couldn&'t get a cash refund check due to the amount so a check was going to be issued to me within 10 business days. It&'s been nearly three weeks and I haven&'t received my refund check yet. I keep hearing excuses that the check amount needs to be approved by the finance dept. This is really a bad experience for the customer. Never in my life have I had to wait so long for a refund check. I would never recommend Ashley&'s Furniture to anyone. They won&'t even let me speak to the store manager. WOW! Moving forward to complain with BBB.
My boyfriend and I had been looking for a certain couch and had been to a few different places. Our salesman, Sammy, was friendly and Extremely helpful. He was not pushy and knew what he was talking about. I
In February we paid cash for 2 Catibrook Loft Beds. They were back ordered and finally delivered around end of March. Against our better judgement, with Covid, we did allow the installers in our home. They did an awful job, including, not even putting hardware in the back rails of one of the loft beds, so they are only held by vertical slats. It appears your factory sent a safety front rail that was a patch job of 2 smaller boards, they put as the top rail. The used a high torque drill that cracked several boards when installed and stripped the screws. They put the footbards on backwards. They said the under bed storage was supposed to be pre assembled and left it for us to do. Then.... didn't leave all the hardware after they unboxed one set. They installed the slat boards upside down and cracked the frame doing so. We called immediate and a Tech was sent out and documented and ordered parts. We have been waiting since March for these parts. I called in May and was told Mid june for hardware and other parts would arrive in early July. We're still waiting. I've called your 1-800 number, waited 15 minutes to have to leave a voicemail 2x and yet to have a call back or status of these parts. I have been very patient. My patience is wearing thin to have paid for these and cannot use them. This needs to be made right!!!!
DO NOT BUY FURNITURE HERE!!!!!!!! I am not one to complain but my experience with Ashley has been a complete disaster, to put it nicely. I spent $1000s of dollars on a new couch, table, buffet, and bar stools. I purchase everything weeks before needed and had a delivery day set up. The day before my delivery I log into the Ashley website and see my delivery time. Later that night I get a voicemail from Customer Service stating my delivery has been rescheduled a week later because a piece of the couch was out of stock, LIE. I immediately call back the number provided in the voicemail, and a lady tells me a different piece was missing, LIE. I called multiple times the next day (waiting on hold for at least 15 minutes each time) and finally got told the delivery was moved because I never confirmed. I was never sent a text or phone called to confirm. I was furious. I talk to the Escalation department about my frustrations and try to get an earlier delivery. They say the will call me back, LIE. I then spend many more hours on the phone with the Customer Service and Escalation department, realizing that I am just getting the run around. I call the store the next day, now it’s been 4 days and countless hours of unnecessary phone calls, request the manager but was denied. Talk to a man who GUARANTEES my delivery for an early date, LIE! I call the day before my “new” delivery just to be told that there is no room on the truck! How many LIES can one person take! I have been frustrated but polite to everyone I have talked to knowing that they have not been the pervious person I talked to. I will never buy furniture from this company again, if you have an issue you will get a bunch of LIES and the run around from Customer Service and anyone who works there. I DO NOT RECOMMEND THIS STORE TO ANYONE!
DO NOT BUY FURNITURE HERE!!!!!!!! I am not one to complain but my experience with Ashley has been a complete disaster, to put it nicely. I spent $1000s of dollars on a new couch, table, buffet, and bar stools. I purchase everything weeks before needed and had a delivery day set up. The day before my delivery I log into the Ashley website and see my delivery time. Later that night I get a voicemail from Customer Service stating my delivery has been rescheduled a week later because a piece of the couch was out of stock, LIE. I immediately call back the number provided in the voicemail, and a lady tells me a different piece was missing, LIE. I called multiple times the next day (waiting on hold for at least 15 minutes each time) and finally got told the delivery was moved because I never confirmed. I was never sent a text or phone called to confirm. I was furious. I talk to the Escalation department about my frustrations and try to get an earlier delivery. They say the will call me back, LIE. I then spend many more hours on the phone with the Customer Service and Escalation department, realizing that I am just getting the run around. I call the store the next day, now it's been 4 days and countless hours of unnecessary phone calls, request the manager but was denied. Talk to a man who GUARANTEES my delivery for an early date, LIE! I call the day before my "new" delivery just to be told that there is no room on the truck! How many LIES can one person take! I have been frustrated but polite to everyone I have talked to knowing that they have not been the previous person I talked to. I will never buy furniture from this company again, if you have an issue you will get a bunch of LIES and the run around from Customer Service and anyone who works there. I DO NOT RECOMMEND THIS STORE TO ANYONE!
Not sure why there are so many one stars, but I had a great experience! If you go ask for the sales associate names Byrd! She was so great with us, she was very helpful, friendly, and makes you comfortable and not feel pressured. Should have went here first.
Purchased a Dining set for 1300. 40% off sale and ended up paying over 1900. 200 for delivery and 200 for protection plan. We were told 29.99 for the protection plan. No one will return our calls and no one will answer their phones. A week and a half trying to contact them. Poor customer service!!!
I was displeased with my experience here. I walked in with my wife and the staffer immediately came over to us to offer help and be our shadow. But as soon as we told him we were looking at our options so we can go buy once we move, the staffer just left. This was an immediate indicator that they are paid by commission meaning the prices of furniture may be inflated and their only looking to help you if you are going to buy then and there. I went to Living Spaces right after this and had a much better experience. Better service, more selections, lower prices.
Updating my prior review of one star to five stars as a result of the leadership follow up from Everett regarding my concern. He listened and helped address my concern to exceed my expectations and has also committed to following up on the process gaps identified along the way which led to this experience. I will definitely continue to shop here knowing that the leadership truly cares and is committed to doing what is right for the customer. Thank you, Everett.
YIKES!!! I spent 12,448.59 at Ashley on new furniture. Once my furniture was delivered, I encountered multiple problems such as my dining room table missing pieces and an adjustable mattress base that did not fit the bed I purchased (even after the sales associate assured me that it would not be a problem). I understand that things happen, so I called customer service and left several messages inquiring about new delivery dates and a 1,462.78 refund for the adjustable mattress base. To date, I have not received any form of communication back. According to the recorded customer service message, an Ashley representative should call me back within 24-48 hours; however, that has not been my experience. Do yourself a favor and go elsewhere.
Didn't really have what I wanted. Everything is white, grey, black or brown You need color more modern furniture. I settled. My husband liked it 🤷🏼♀️
Good selection of bedroom set, living room sets and dinning room sets at decent prices.
purchased an ottoman and kitchen table and chairs from this location several years ago. customer service at that time was pretty good. i went to the warehouse and picked up my order, assembled everything and was satisfied with it. its held up so far for almost 7 years. a recent experience at this store indicates that the owners and sales staff are no longer customer service oriented, just in it to make a sale. once they have your money there is no customer service. we got lucky in that although they had damaged furniture delivered to us that i was able to repair it. this experience will be our last with Ashley. we will not do business with Ashley in the future and they have lost a paying customer.
Do not buy the warranty, it is a complete scam! I purchased the warranty, tried to file a claim two years ago for scratches on my table which they denied saying it was not a "single occurrence." Lesson learned. Then, my 4 year old left her sippy cup leaking overnight where the leafs of the table join and I called the warranty for this "single instance" 1.5 days after it happened. After waiting 3 weeks and calling both Ashley and GBS multiple times to talk to someone, the claim was denied because I never fixed the scratches on my table I had submitted 2 years prior. Regardless of them not having anything to do with the water damage in this single occurrence. I escalated to the sales manager, store manager and they supposedly reached out to the Regional manager,Everett and they refuse to do anything to fix it. Not only did I spend hours chasing them down and hundreds of dollars on the warranty which has proven to be a complete scam, they communicated me via a general text message upon the first denial after the escalation, that's right, not even a phone call. I just purchased a $10K bedroom set in November from them and that will be my last purchase. I will continue to share the experience with friends and family in hopes of saving them from this warranty scam.
Great experience with Amy Holt, thank you.
We always seem to find what we are looking for at Ashley. Derrick McNeill has been our sales consultant on every occasion and has always come through and helped us find “what works”. The delivery process is painless as everything comes fully assembled and placed right where you want it. Would I recommend? Yes!
Very customer focused, efficient and an enjoyable experience
Horrible Experience With This Store. I spent $7,000 in furniture here, including the "alleged" furniture protection. First the delivery people dropped one of the boxes outside, then they nearly left without bringing everything inside. The item they dropped was cracked open on the side and once we opened the box every piece of wood was damaged. The store keeps giving me the run around on how they will correct the problem. Every person I have talked to tells me something different. Newest information is that we have to load it up and deliver back to the warehouse. We don't have the means to pick up which is why we got our furniture delivered in the first place. The people at the store could care less about how they have inconvenience our lives and ruined the entire experience with them. In addition to this our bed has damage in three places and we contacted the store and they said a tech would be contacting us to schedule a time to come and see the damage, and they never called. We were supposed to have two other items delivered at some point and they keep telling us different delivery dates. After this horrible experience we just canceled them, they will probably be damaged when they get to our home. The "customer service" person who helped us could care less, and the manager wouldn't even come over and speak to us, his name was David.
Good experience here. Natalie did an excellent job with customer service. Natalie was very informative and honest. She displayed honest customer service throughout the entire process. They had an excellent show room for all types of furniture, outdoor and indoor. My family and I were extremely satisfied!!
Walked in the store and was immediately assisted by Heather. We were looking for 2 power recliners. We found one that we liked. The price was high and with negotiation it was brought down to an acceptable price. They only had one recliner in stock so one was delivered the next day and the second was scheduled to be delivered the next week June 18th. We never received confirmation on the delivery of the second recliner so I called customer service and was on hold for 58 minutes and finally hung up. Went online to check delivery and my order number wouldn’t work. Called Heather and she told me to call customer service which I already did and was on hold forever. Heather said she would check into it. She text me back stating there was a delay and it would be delivered on Saturday not Thursday. I didn’t get a call or texted letting me know it would not be delivered on Thursday. Heather dropped the ball and I confronted her about it and she made an excuse about the pandemic and delays happening. Why didn’t I get a call or text informing me of the delay if in fact the delivery was ordered. Went back and forth with Heather and she finally paid a third party vendor to have the recliner delivered. I understand issues happen but what frustrated me was the lack of communication and the inability to get through to the customer service line. I appreciate Heather following thru but it took a lot of my time and anguish to get it done which is unacceptable. I had to move around my appointments and schedules to get the recliner delivered the next day on Friday.
The manager at this location is such a rude person I forgot his name he is wearing a glasses and I don’t know if the store pick such a bad person for this position in purpose or not
WOw. I purchased a couch, temperpedic bed, and bedroom set. On May 2nd 2020. Spent A LOT of money. Heather was a doll and took care of us along with Isaac. I cant say enough how great Heather and Isaac were. That being said, they were the ONLY positive in this experience. Its now June 15th. STILL don't have everything. delivery was a nightmare and took 2 separate dates. They removed my old mattress ruined my brand new front door and didn't bring my bed! we went 2 nights without a bed to sleep on. One department calls and says they're coming on the 8th, the other one says next week. Amanda is customer service was the only one who truly helped me for FOUR hours on the phone. My bedroom furniture arrived scratched up. It took 3 weeks to have a tech come to "fix" and inspect our set and front door. Tech said my door is not fixable and someone will follow up next week. Well I talk to them every week with promises a "manager" will call me within 24 hours. Here we are in mid June and not one phone call. My furniture is beautiful, my bed has me sleeping better than I ever have and again, Heather and Isaac were awesome. But the lack of communication turned what started as a headache into a 45 day migraine that is still going. The stars are strictly for Heather and her sales manager.
They don't even deserve one star. First off they don't match their own online pricing. Secondly my items where out of stock, which was fine but then when the items were supposed to arrive I had to call and ask about it and they said I was supposed to picking it up from the warehouse (I paid for delivery and setup) then they told me my items where going to take another two months. They did not one thing to make the situation better. Do not buy from them! Typical furniture crap. My mistake for thinking it would be an easy process.
Good found exactly what I wanted.
We but a table Ashley furniture home... They dropped it off flawed and won't even answer our phone calls when we went into the store they blew us off. I'm so disappointed with the unprofessional way we've been treated and they expect us to pay for up tray table that is sub standard. I have left since may 15th twenny twenny may be 400 messages. Can someone call me back ever? 623.261.5683 or 480.206.8355. Do not use their inline service!!!!!! ask me, they will not call us back.😪😔
Very nice experience
We had the pleasure of working with Heather Joyce, and left her company very happy. We got the reclining couches we were looking for, in a color we wanted, at a price that we could handle and at a delivery time that wasn’t next month. She spent a lot of time putting together options for us, was very kind and we are extremely satisfied with her work.
Price gouging at its finest. We have a lot of Ashley furniture, and have been to this location twice in the last few weeks. They will quote you inaccurate prices, so be aware! Customer service is pretty nonexistent at this location as well. Want to call ahead to check stock before driving over? Good luck with that. No one ever answers the phone either. We will stick with American Furniture Warehouse.
Too expensive
I came in wanting to purchase a sectional on a specific budget. Byrd was extremely helpful and helped us pick the perfect couch in our budget and was able to get everything we wanted. Never once felt pressured into buying anything. On top of that my couch was available a week sooner then expected. Definitely would recommend Byrd and will continue to use her for our future purchases.
Ashely furniture has horrible customer service, I have emailed many times, left many voicemails, and finally I decided to message them on fb. I have been trying to cancel an order and return a mattress for two weeks now and I get no response even though they say they’ll respond to my emails and return my calls in 24-72 hours. I do not recommend at all.
Me and my fiancée came here looking for a craft desk that matched my previously-purchased dining room set also from AF & a breakfast nook. heather provided very friendly service and we felt like we got a great deal.
We ordered a new bedroom set online last week. We were SO excited to finally have a matching bedroom set. The dresser was delivered damaged and we have been waiting 3 days for a returned call from customer service. How is it you can’t even speak to someone to file a request for a replacement or refund?!?!?
Furniture is pretty .... but poorly made and if something goes wrong with it .... well ... you're up a creek because costumer service is horrible at best and if you bought the extended warranty it's even worse because Ashley will tell you they are no longer responsible for any warranted repairs under the extended at which point they give you a phone number of a company that they have handed off the policy to.AND THAT my friends is even a bigger joke ! NEVER AGAIN !!!!
I went into Ashley HomeStore with issues regarding my online purchase, and Heather Merrick Joyce went above and beyond to help me with my order going forward. Not only was she informative and extremely helpful, but she really cares about her customers. I was really impressed by her work ethic, and her willingness to exceed my expectations.
I ordered an entire bedroom set and dining room set and I called the warehouse to pick up all my furniture and they stated everything was good to go and in stock. I show up and the front desk lady said they were out of stock for my bed rails and would be in stock in 4 days and they would deliver them since it was an inconvenience. I never recieved any communication on getting the rails. I have called 5 times and spoke with different people and even had to go into the store to let them know I STILL HAVE NOT RECIEVED MY BED RAILS. So I am sleeping on the floor since I cant put together the bed without the rails. Now they are telling me that my invoice shows I picked them up! what the heck? so I went into the store and they said they would deliver new ones since I didnt receive the old ones and that they wrote it as an exchange so I woildnt get charged. They came to deliver the rails and TOOK THEM BACK because I didnt have the old ones to exchange. It's been 17 days now and I STILL DONT HAVE THEM!
I ordered an entire bedroom set and dining room set and I called the warehouse to pick up all my furniture and they stated everything was good to go and in stock. I show up and the front desk lady said they were out of stock for my bed rails and would be in stock in 4 days and they would deliver them since it was an inconvenience. I never recieved any communication on getting the rails. I have called 5 times and spoke with different people and even had to go into the store to let them know I STILL HAVE NOT RECIEVED MY BED RAILS. So I am sleeping on the floor since I cant put together the bed without the rails. Now they are telling me that my invoice shows I picked them up! what the heck? so I went into the store and they said they would deliver new ones since I didnt receive the old ones and that they wrote it as an exchange so I woildnt get charged. They came to deliver the rails and TOOK THEM BACK because I didnt have the old ones to exchange. It's been 17 days now and I STILL DONT HAVE THEM!
Worst ever! My $10,000 meant nothing
Personally I should give them a -star review . Bought a tv stand on 4/19/20 . $625, was told I could pick item up in Phoenix. Called in and asked when,and was told they open at 9am. Paid a friend $20.00 plus bought him breakfast. Got there At 9am exactly. Warehouse was closed ! Apparently there staff was not up to speed on their hours which cost me time and money. When i informed them of this I got opps; we&'re sorry. That doesn&'t cut it, I canceled my order and Ashley&'s Credit Card! I bought lots of furniture from them in past! That&'s over! Just remember when they error they simply don&'t care! And to add insult to injury, you can&'t cancel an order over the phone, you have to go in store! This business is a work of art, just don&'t make the mistakes I made, stay away!!!!!!!
Purchased a Seally Mattress and in bed is hard as rock! We personally went back to the store and nothing could be done, due to the fact it was now considered used. Had it less than 15 hrs. I've read through the past posts on Ashley and they are mixed views about everyone experiences. What stands out the most is none have a reply from the District manager or President nor store manager. Since that's the case Ashley Fine Furniture is a scamm just like Conn's Get the money and you get jacked if you have a complaint or issue. Shity Business tactics just like Trump!!
Thank you to Heather Joyce, seen here holding my active 5 year old. She was so patient and kind, and bent over backwards to help me. I&'ve gone to Ashley Furniture for many years but I have never met an employee like her!
Great customer service. Special shout out to Byrd who went above and beyond to help us get our new furniture. Special thanks to Isaac for his professional knowledge in furniture. Keep up the good work!
Excellent Customer Service! Alyssa S. s very helpful and spent over 2 hours with my family and I looking at couches. She even carried around a chair to make sure it matched the couch. Very friendly and down to earth! She helped us to figure out some colors and helped us out together a while living room set. She was very patient and stayed with us after close answering questions. She really enjoys what she does and has a creative style. It was a very pleasant experience. Thanks you for your patience and kindness!
Byrd was incredibly helpful and patient while my girlfriend and I went through the purchasing process. She answered all of our questions and helped us get our furniture delivered earlier than we anticipated!! She was so friendly and remembered us each time we came in, we will definitely be going back to her for any further furniture needs!!!Furniture looks great!!
Horrible salesperson. "Byrd" lied thru her teeth to make a sale. I spent 11k and once she had my money all her promises flew out the window; at least her name fits her actions. I have never seen a business get away with telling so many lies. It is truly shocking. She promised my furniture would be delivered in 2 weeks and 2 months later I'm still waiting for some of it. They make false promises just to make a sale. If they are all like Byrd I would avoid this store at all costs.
Thank you Heather Joyce and her manager Isaac for helping me get such a beautiful bedroom set. This was such a great experience.
Horrible experience - communication of changes has been non-existent, it has been clear the staff has been making excuses for things that are lies.... none of the customer service on any level has been good at all, a store should not remain open for business if they are not able to provide the same level of customer care they promise. Instead families like mine are willing to shop with you and spend a significant amount of money during times that many are holding tight- and we are sitting here on hold again for over an hour with an empty living room!!!!
We went to a few furniture stores to look for a new sofa. Ashley’s Home Store in Glendale had the best prices. Heather was very helpful and very friendly. She is the reason why we decided to go with Ashley’s. I highly recommend her! Thank you Heather for being so nice and for all the recommendations you have given me from curtains that pair well with my new sofa, to an amazing comforter for our bed. Again thanks to Heather and the Manager Issac for the great service.
I walked in today to look at an entertainment unit I had seen online. I was greeted by an associate by the name of Heather. Heather was helpful, kind & had great customer service! I purchased the unit & Ashley honered the price I found online. I highly recommend Ashley on Bell Roa, ask for Heather
This whole business is a joke. Byrd was amazing but unfortunately for her we were not ALLOWED to purchase our furniture! We had gone on April 14th to the Avondale location and worked with Gerardo and Karen, two of the worst associates!!! We wanted to purchase two bedframes, two night stands, two sofas, one mattress and box spring, a total of 12 chairs and a set of lazy boys. Karen insisted that we could price match everything online, as the prices were cheaper and we had a set budget. So after ringing up two of the three transactions, my mother and father in law asked for a final discount to make both lazy boys (one was a hot deal $299, and the other was a clearance deal $249) the same price, you know because we were getting over $4k of furniture! He said no and insulted us, so my father in law decided to cancel the whole thing. Karen had the nerve to tell my mother in law that my father in law was arrogant and ruined her sale!! Fast forward to today. We came to this location in hopes to get better service. We were sadly mistaken. We were working with Byrd and explained out unfortunate situation with the Avondale store. She was kind enough to take us in, offer water and help us. She has a great attitude, and I feel badly that she didn't get her sale. We had given her our information for the items we wanted to buy, a bit less than what we initially wanted, but it was a bed frame, 4 chairs, 2 sofas a mattress and box spring, a bedframe, and two night stands. She takes the bill of sale to her manager to, again, price match everything. She comes back with bad news, reporting to us that the manager refuses to help us, refuses to sell anything to us, and refuses to match any deals that we had been previously matched. We sat there in shock, we thought she was joking because her bubbly attitude made it seem that way before, but now she was stern. I asked to speak to this manager and she said that he didn't want to speak to us and that he would not come out of his office. How could this be? We sat there for a few minutes simply confused! So we went back up to Byrd and asked her what was up, can we just talk to the manager. Daniel, the manager was sitting there, so my mother in law asked him why he wouldn't help us. He said that because we had gotten the deal at Avondale we had to go back, to which we responded that the service we received was so bad that we would never come back. He then told us that the manager GERARDO called him and told him all about us and to not sell to us. To share customer information like that is illegal, and WRONG! How pathetic? How ridiculous! How could a store who sees that we had an issue with another store turn us away? How could DANIEL take this commission sale away from Byrd? He even said that it wasnt okay to match the prices online, which makes no sense because everything online is half the price as in-store, that's how their tactics work.So I asked for their corporate number . to which Daniel provided the incorrect number! How insane?!?!? So I called corporate and complained and they rerouted my call back to the Avondale store and GERARDO answers with major ATTITUDE! How can you be an effective sales man with a shitty attitude? It's baffling to be completely honest.My call to corporate was to complain about both managers. Unfortunately for me, if there is an issue in store, corporate sends you back to the store to resolve the issue, and my issue was with the manager. Both Daniel and Gerardo need to be taught foot customer service skills . They have none whatsoever. They have definitely lost my business, my families business, and my friends business. So disappointed and will not be shopping ashleys again.
Great buying experience! Heather, was awesome and helped me figure out exactly what I needed and wanted. She had knowledge in interior design and helped me put together a great furniture set.They where exceptional on pricing and working with my budget too. Definately will be going back!
No safety health measures if they are staying open during a health crisis you think they would have sanitizer around the store and wipes...employees and customers touch computers, ipads, pens and furniture w nothing to clean right after...
Great experience shopping for a new mattress today our Ashley associate Heather was great from start to finish Thank you Heather
Terrible customer service after the sale. They picked up our table and chairs on 01/07/2020 and we're still waiting for the refund as of 03/26/2020. They keep making promises and not keeping them. I've been promised call backs on over 2 dozen occassions and they've never followed through. Worst customer service in the industry....
I will never shop at Ashleys furniture @67th Ace and Bell Rd Glendale Az 85306 I had been furniture shopping at several furniture store and found ad inning room set I liked at Ashleys I also found a Server to go with my set Paid over 2,000.00 dollars, upon delivery day the delivery man took the table out of the box. It had a huge break in the center of the table A go back, also two of the six chairs were missing stain, 2nd go back The server had a back that was completely torn and broke as well as missing part inside , they would not take that back,thisxwas february 25 2020 I was told they would send a tech out as it is protocol, one month later the tech came to my home after inspecting the server Told me that Ashleys will pick up the server and replace it with another new one The salesman was not caring at all and the general manger was to busy doing something at the desk even after I waited to speak to him,calling corporate was no better. Nothing resolved in a timely manner They are happy to greet you in to buy. But. Then you buy and your nothing. Never never again and their furniture is not all that nice and way over priced. And charge 189 for delivery. What a racket
Donna S was amazing! Nice, friendly, remembered us! Go to her for all your furniture needs🙂
Shopping for bedset great deals right now.
Great products, very nice product!
Nice store but sales people hover, and hover, then hover some more. Gave us an uneasy feeling so we just left.
I knew exactly what I needed when I arrived at the store. The associate Mr Akil lacked personality however when he walked away to check something the gentleman he was training made conversation and was very kind. I was asked when I wanted the items to arrive. I needed the dresser ASAP due to just moving here and our clothes are on the floor. I was told, and it was written on the receipt that the dresser would arrive 2/27 and the other pieces would be 3/3. That was just fine. I waited all day Thursday for a call for a delivery. Wasted my time the next three days on hold trying to see where it was. Every time I call it's 10-20 min hold. I asked the store to have Mr Akil call me. Of course he never did. I asked for a manager and was told he's unavailable. She said the furniture is available and could be shipped Monday. I still don't u set stand how since 4 people the previous day said it wasn't possible. She then asked if I prefer to go pick up the dresser at the warehouse!? What am I paying shipping for?? I have 4 boys under 4 so unlikely I will take this ridiculous offer. I still asked for a manager to call. I HIGHLY doubt this call will ever come. I'm in the process of cancelling and ordering elsewhere.
Great sales.staff. No pressure and price matching. Very good.
I was in the middle of buying a new house. I found a bedroom set on line as they didn't have any of it in the store. When I was approached by customer service they had ordered the bedroom set online for me. When it came it was nothing like they made it seem not sturdy at all the bed frame was so far off the ground that once I put the box spring n mattress on it you needed a step stole to get in it. The quality is HORRIBLE. I called n they said there was nothing they could do. The online purchase of being able to have 72hrs to exchange or refund did not apply to me because the person in the store had ordered it online not me. THEY CLAIM TO HAVE QUALITY STUFF "NOT". Also bought 2 couches when they were delivered the backs were all sunk in n stuffing was missing from the backs. DON'T BUY FROM THIS STORE IF YOU WANT THINGS TO LAST OR BE PRACTICAL.
I have already given my description of the bad service from Ashley furniture and twice now they said please give us your name and address and private message me and we will get back to you. As usual no one has ever tried to contact me so don’t hold your breath if you think someone is going to help you there.
Customer service is horrible. I went into the store February 1st and ordered a part for my moms lift chair. I was told 7 to 10 days. It is now the 21st and still no part. I'm told they have to contact customer service order desk and will call me back. They told me this on Tuesday and it is now Friday. Sad customer service.
The sales staff at Ashley is very nice and attentive. The selection they have on their floor is very nice. However their service staff and the quality control over their shipping is deplorable. I bought four pieces of furniture from Ashley, out of those four to have issues. This furniture was delivered to me on December 11th 2019. I am still waiting on the furniture to be repaired / replaced. I have had two deliveries on the accent chair, both were delivered in marred condition. On top of that, the construction of the chair that I received the second time is substandard. Ashley's customer service was supposed to call me about it, they never did. If I were you, if I were to do it again, I would save the headaches and frustration is shop somewhere else.
Thank you Amy Holt for helping us pick out our amazing furniture for our new home. You helped us to make our new home even more exciting! You had wonderful taste & endless patience!! The furniture is gorgeous!!
Robert Jones was wonderful to work with. He helped my husband and I out from the moment we walked through the door until we found the perfect furniture and mattress for our new home. Thank you to Robert in Customer Service as well as the store manager who were both professional and extremely helpful. We will definitely be back!!!
Amy Holt is phenomenal. We are repeat customers and every time Amy is our go to person. She's easy to work with and makes furniture shopping fun and hassle free.
Buy your furniture today, get it six months later! We bought two bar stools with some other furniture on Jan 6, told a delay on bar stools for a few weeks after purchase, then told later an even longer wait to Feb 15, go to pick them up 40 miles away only to be treated rudely by warehouse people saying they might be in the warehouse but not sure. Now come to find out another delay, hopefully by March 16!UNACCEPTABLE!
It was the worst experience of my moms life. She ordered furniture from there and when it was delivered half of it was broken due to an inferior product. Then a second set was delivered and that was broken as well. She will never shop there again nor recommend anyone else to shop there for furniture. Shop somewhere else.
Ask for Carlos M. If you want a no pressure pleasant experience. I had a sofa that I researched and knew what I wanted. I hate when sales people try to up sell and are out for themselves. Carlos was very kind, helpful and did not Pressure me. He even saved me 10% on an offer that I was unaware of. I highly recommend if you go to Ashley furniture on 67th Ave. and Bell. Ask for Carlos M. You won’t be disappointed
Salesman was cery helpful and made the process of finding the dinning room tsble we wanted very enjoyable
Happy with the service and purchase
Horrible experience! I will never purchase anything from Ashley Furniture again. Their customer service is absolutely the worst! I would suggest American Furniture Warehouse. They carry many of the same items and customer service is top notch with better pricing.
Lunar is a very responsive, courteous, and customer friendly rep- Patient with respect to his ability to listen to the customer- yet courteous I the way he makes suggestions and embraces the customer’s ideas. A pleasure to visit with-due to his professional mannerism. A great hire
Damaged furniture! Terrible customer service!Will never buy anything there again. Waiting for them to pick up the damaged furniture.Also, no warrant on cushion fading on patio furniture as I was promised in the store before purchasing. Sunbrella has a 5 year warranty!
I recently purchased a mattress from the Ashley Furniture on 69th ave and Bell in Glendale, Arizona. My main concern which I expressed to my salesperson was that if I paid for the full service delivery that I needed my old mattress taken away. He said he would put a note on the order. When the delivery men came to my house they had no idea and there was no note for them to take my old mattress away. If I didn’t need my old mattress taken away, I would have just ordered online and paid $60 less. I have a witness that was with me who heard the salesman say he was going to put a note on the order to take the old mattress. After this entire event, I am most likely never going to recommend anyone to Ashley, nor will I shop there ever again. I paid $60 more to have a customer service rep tell me there is nothing they can do for my old mattress. Not Great Service. Not to mention that I did not get a response from customer care when I sent an email on January 20th, 2020.
Wish I could give negative stars!!!! I recently purchased a mattress from the Ashley Furniture on 69th ave and Bell in Glendale, Arizona. My main concern which I expressed to my salesperson was that if I paid for the full service delivery that I needed my old mattress taken away. He said he would put a note on the order. When the delivery men came to my house they had no idea and there was no note for them to take my old mattress away. If I didn't need my old mattress taken away, I would have just ordered online and paid $60 less. I have a witness that was with me who heard the salesman say he was going to put a note on the order to take the old mattress. After this entire event, I am most likely never going to recommend anyone to Ashley, nor will I shop there ever again. I paid $60 more to have a customer service rep tell me there is nothing they can do for my old mattress. Not Great Service. Not to mention that I did not get a response from customer care when I sent an email on January 20th, 2020.
Good furnitures..
Thank you Joseph for having such good customer service. Thank you Christina T. for being so patient with us and trying to find the right sofa for us. We had issues about payment but they were really nice about it. We got the Neira two piece with ottoman. They sent multiple emails and texts about delivery. The sofa arrived in the confirmed timeframe. The delivery company was very good and was careful not to damage the floor nor the furniture.
Thank you Mr. Twenty!
Derek was very pleasant and helpful, gave us space when we needed to discuss things between my wife and I. I will definitely come back again, and hopefully work with him again. You have a great employee in Derek.
Rick was great, helped us find just what we wanted
Our experience was with Nathalia M at the Ashley HomeStore in Glendale, Arizona. She was knowledgeable, polite, and patient, and we appreciated her "above and beyond" customer service. We were impressed by her professionalism, and I highly recommend going to see Nathalia at the store at 69 Avenue and Bell regardless of what you need. She is an asset to the organization!
SKETCHY OPERATIONS!!I went to buy a new mattress and adjustable bed. We agreed on a bed with the salesman and I asked about delivery and pick up of the mattress and box spring that were being replaced. I asked on three separate occasions if there were requirements to pick up the existing mattress. I was assured that there was nothing needed. The delivery team came and refused to take it because it wasn&'t wrapped. I called Ashley&'s and they just plain lied and said it was bed bugs, even though they had never seen the mattress. My wife is an MD. Bed bugs do not exist in my house. I paid to have the mattress removed. STAY AWAY form this crooked company!!!
Everyone at this store is so helpful.
Worst store ever. I will not do business with again. Period. Cancelling my Ashley Card. You can keep the Bed I ordered that STILL hasn't got here. Thanks for absolutely nothing but wasting days of my time and Costing me money.
Not a quality furniture we expected, or seen at show room. Takes longer for delivery or pickup
They have the worst costumer service and delivery, i order a bedroom with 2 twin beds they promise a delivery date 12/20/19 between 7am to 11am they did came in time right at 8 but they were missing the parts to put the beds together, I called costumer service and they told me they can deliver the rest on 1/6/2020 I really needed the beds for family to sleep in, I spent a lot of money for the beds and furniture and they cant help me, is already January 6th and they still never show up I called costumer service and they dont know, I was expecting the beds to have before Christmas because I had family over but they all can say is that theres nothing they can do about it, but this is unacceptable another day waiting and no beds yet, all they can say is theres nothing that they can do about, now I have to wait another maybe 2 or 3 weeks.
Have a fair return policy
Jennifer Fuller was very helpful in our first time buying experience
Sales staff was very friendly and really helpful.
Can't believe how poor their delivery system is. They started out delivering a dining room table and chairs where two chairs were used and disgusting when we paid for brand new stuff. The table had issues so we ordered a replacement two months ago and they've messed up the delivery 5 times so we still don't have a new one. They've changed our address and then expected us to come in to the store to have it updated, they show up on the wrong day unannounced and then give us 5 minutes to get home before leaving and then expect us to call and reschedule. They give you a 4 hr window and then no heads up so unless you're ready to spend half your day at home with your thumb up your ass they wont stick around to make sure you get your furniture. I'm seriously disgusted at the lack of customer service after you've spent an arm and a leg on "quality" furniture. I don't care how long you've been in business this is ridiculous. We've now ordered $3,000 in furniture and have been waiting two months for delivery on the first purchase. I hope everyone who reads this thinks twice about paying the fee for them to deliver because they will mess it up and not give a shit on how it affects you or the referral they hope to get from you. Horrible experience. Try American furniture warehouse, they have better pricing and better delivery service then anything we've experienced with Ashley.
Customer beware!!! If you look poor (which we aren't and don't but we are young with two kids) no one will give you the time of day in there! If I could give this store no stars I would! Absolutely the rudest customer service I have ever seen in my life!!!!!We walked in and were there for a good 20 minutes and absolutely NO ONE asked if we would like help with our search for new couches. As we were walking to the front of the store to look at another couch a man who worked there said " have a nice day" as if we were leaving..... well we left right after that because I was absolutely done and not going to spend money there. Thanks Ashley for nothing!
Good customer service. Bill was very knowledgeable and patient.
I just bought some really nice furniture from Byrd. She was friendly and knowledgeable.
Nice furniture helpful staff.
Getting ahold of someone at the Ashley on Bell Rd/ 69th ave is impossible. Heck getting ahold of customer service, in general, is a nightmare. I've called twice just today to no avail. I know the couch I want and I just want to know if it's in stock because I have a broken foot and can't go to the store. When I was transferred to the Bell Rd store earlier today someone picked up and put me back on hold twice without saying anything. I was on hold for 20 minutes with that occurring. I've now been on hold again with them (trying to give them another chance) for 10 minutes. Apparently, they don't want callers' business. I'll be going elsewhere to spend my money.
I have made several large purchases from this location and the extended warranty that the store sells is difficult to use and unhelpful. The extended warranty does not in fact cover the damage to my furniture. My sofa and love seat are 3 years old this month and the fabric is utterly destroyed. I am not usually one to leave a negative review, but this is unacceptable. The extended warranty called it normal wear and tear so it is not covered. The manufacturer will not cover it as it is 3 years old and ASHLEY's costumer service line told me there was nothing they would do to make it right. Over the years as a customer I have purchased 3 living room sets, dinning room furniture, a buffet table, 2 desks with matching chairs and filing cabinets. Countless accessories and side tables. I am very disappointed with the customer service that this company is willing to offer. I will be replacing my existing sofa and love seat from somewhere.
I have made several large purchases from this location and the extended warranty that the store sells is difficult to use and unhelpful. The extended warranty does not in fact cover the damage to my furniture. My sofa and love seat are 3 years old this month and the fabric is utterly destroyed. I am not usually one to leave a negative review, but this is unacceptable. The extended warranty called it normal wear and tear so it is not covered. The manufacturer will not cover it as it is 3 years old and ASHLEY's costumer service line told me there was nothing they would do to make it right. Over the years as a customer I have purchased 3 living room sets, dinning room furniture, a buffet table, 2 desks with matching chairs and filing cabinets. Countless accessories and side tables. I am very disappointed with the customer service that this company is willing to offer. I will be replacing my existing sofa and love seat from somewhere.
Bought sofa and love seat also bought 5 years extended warranty, now the sofa and love seat both recliners are not working and try to claim the warranty no one is responding properly. The warranty company is different called GBS, and they are very poor customer service and also no response for any of the claims. Now I need to throw these sofa and loveseat away and have to look new furniture.. but for sure won’t buy from ashely anymore. These extended warranty companies only get the premium from consumers but not fulfill what they promised..
Buyer Beware!We paid a lot of money for new furniture to be delivered. The furniture arrived and one piece (a dresser) was placed against a wall as requested. As soon as I tried to use a drawer, I noticed something was wrong. As I more closely inspected the piece, I discovered it had been damaged, and it seemed that someone had tried to repair it. I called customer service the same day and they said they would get back to me right away. I would have expected the delivery of a replacement to be scheduled. It&'s now over 8 days and after repeated attempts to get the matter resolved, I am getting nowhere! It&'s sad as we were loyal customers who have purchased thousands of dollars of furniture and this is how we are treated.
I was so pleased with my experience at Ashley. I shopped for two days in a row with an excellent customer service sales person named Amy Holt. She was knowledgeable, professional, efficient, and most importantly, she was truly concerned that I found exactly what I wanted and needed. I will certainly shop at Ashley again, especially because of the excellent customer service I received from Amy.
We ordered a couch and loveseat to be delivered 8 days after purchase. When they showed up they only had the loveseat. Delivery guys said someone was supposed to call you and let you know. Ha. No one had ever called. We called and asked to speak to a manager and was put on hold for over an hour and no one ever came back on the line. We called again and left 3 messages for a manager to call us back and one never did. I finally got ahold of the salesman who sold us the couches and asked him for a refund on the delivery charge since we didn't get the piece on time. He said he had to talk to his manager and would call me back. He never did. They finally delivered the couch a week after we were supposed to get it. I am currently on hold for a manager and have been on hold for over 40 minutes. Ashley furniture is a joke. I will never shop here again. Worst customer service ever.
My boyfriend and I recently moved in together and have been looking to replace his couch. Considering that I saw some good deals online I figured him and I would stop by the store to check out their inventory. Having worked in customer service myself I know the importance of a greeting. We were not greeted. By any of the five staff members not assisting anyone up front or the various staff members walking through out the store. The store as well was so densely packed with show pieces that It was hard to walk around to begin with. I get my boyfriend and I look young and like we may not be in there to make a serious purchase but that's no excuse because that's what we were there for. Needless to say we walked out after five minutes in the store and various employees walking right past us with not even a smile or a nod. We went on over to lazyboy instead. We got amazing service over there and found a couch we loved for a good price.
False advertising. Worst customer service in the valley. We were there with our baby for 1.5 hours and sales representative waisted our time telling us the wrong price on the sectional. Price tag that was on the sectional turned out to be wrong and he never noticed it. Finished his scratch of the couch approved it by manager and then another employee came over informing all of us that the price is wrong. I asked them to honor the price given to us for the past 1.5 hours but they didn’t. Manager came over Gerardo S and was very disrespectful. I asked him for a name and he refused to provide that for me asking me”what will you complain about, telling everyone that another guest switched the tag price” very disrespectful. Place is a joke. Don’t recommend them to your friends and family.
(Translated by Google) Excellent offers (Original) Excelentes ofertas
I only bought a mattress here, I will be my last time I ever by anything. Worst service ever!
If I could give no stars I would! Went in on a Saturday to purchase a dinning room table. We did not want the warranty and the sales man seems annoyed that we didn’t want it. He supposedly ended up discounting it so we got it for “free”. We decided to pick up the table set on Sunday from the warehouse. My husband gets there and they couldn’t find the table so he left with just the chairs. They told us they would deliver the table for free and to call the store on Monday for them to schedule it. We called Monday and went back and forth with the store and warehouse on who was going to schedule this deliver for us. Finally the store told us that it would be delivered on Friday and he would make sure it happens. Come Friday we call because we haven’t heard anything. Guess what we were not on the schedule!!! My husband then asked to talk to a manger and waited forever to try and get someone on the phone. So he drove down to the store and told them we will pick it up today but need to know 100% it’s at the warehouse and ready for us. He also asked what they were going to do for the time we wasted. They gave us $100 gift card and refunded us $109. We will never purchase from Ashley’s again!
Expensive but nice stuff
They went the extra mile for me. They even rearranged furniture, moving pieces from the back to the front of the store just so I could make sure ithe pieces worked together Delivery was quick and respectfully done. No complaints.
Purchased a 3 piece bedroom set which was delivered lAst Thursdsynas expected. One they got the dresser upstairs it was determined the dresser broke in transit. First they said they were leaving for the delivery guys to take back. That was changed a few minutes lAter they decided to take with the. On Friday I had surgery so not able to schedule redelivery since I didn't know when I would get out. Fast forward to today, I am trying reschedule. First time i was on the call 30 minutes mostly hold. Had to tell the story 3 times because sOmeone else always pick up. Finally as the third guy to have someone call me back once tHey had options for delivery. Almost 2 hours later still haven't heaRd back and this time when I called no human answered for16 minutes. This is insane. Also found an issue with the headboard. Does not appear to have happened during shipment since it is covered with the furniture stain and sealer.
If you buy there warranty dont expect them to honor it or help you if you have any problems. I'd suggest stay away from this company and its shaddy practice. I turned in a claim for a tear in my couch and because there was a small whole in a cushion in another part of the couch the warranty company denied the claim and when I spoke to the manager of the Ashley store who sold me the warranty they told me it's not there problem. Worse customer service and once they get your money the friendly service is gone
Great service, bought a bedroom & living room set!!
I have furnished my entire home with Ashley Furniture. I did have some trouble with one of my sofas with some existing damage from the beginning but Ashley Furniture replaced it with a new one and handled the situation very well. I am very satisfied and I would recommend them again. Go see Darrin. He is excellent not pushy, knows his product, and is very good with people. Thanks Ashley Furniture!
Really nice and affordable furniture. Comfortable and good quality. Great salesperson in Amy.
Wish I read reviews before buying here. We picked out a rug, hoping I could just take it home but no, they come from a warehouse, it was to be delivered by UPS. It arrived dirty, it looks like the plastic ripped at the end and it was dragged. I drove it back to the store to return it. No returns allowed. I reluctantly let them order another but I wanted to pick it up at the store so I could inspect it. Today it arrived at my home, not the store. Open at the end and dirty. If it&'s not the same rug they really need to improve how things are handled and delivered. I know the driver didn&'t drag it to my door because I have cameras. Do not buy from them!
This would have been a zero, but yelp makes me give a minimal one star. I have been a customer of Ashley's furniture for 10 years, I have never been so disappointed in my experience as I was today. I received a mailer-40% off everything in store, no minimum, AND 40 month no interest financing. What I wanted was actually on the flyer that came in a sealed envelope with my name on it. I walked in, met by a very kind and enthusiastic man, Cesar. I had my list, he was ready to go we started my sale and he had to call the manager over to give his codes for the discounts and I would charge my Ashley's card, get my 40 months and be out the door. Quick. The manager came over. I am a white female. He spoke Spanish to his employee. This is rude-not only in a social context, but this was a business and it is disrespectful. He said he can't give me the 40 months (their advertisement) and he told Cesar no and then walked away. Cesar apologized and went to see what else can be offered. We were talking about over $3000 purchase that they advertised. He came back and apologized, I know it isn't his fault. His manager comes back, said he text his district manager and he said they also stated for the products in their ad we came in for, they could not honor this deal. They said they need to make sure they meet their numbers and with what we picked out they wouldn't. I asked for his name, he-the manager said we don't wear name tags. What?. . every business does and so do every employee in that building. GERARDO. Gerardo is the manager that spoke in Spanish while a white female waited for his answer. I said you'd rather lose this sale than honor your advertisement? He said their are exclusions in hot buys, the ad did not indicate this item was a hot but, he said we tell you when you get here. He never made eye contact with me or my husband when we spoke to him. He was on his phone. So we come in and then you tell us your advertisement is a LIE. And the email I received that morning was a LIE. He shrugged. I asked him to delete the order. He did so, he then left the computer open with my personal information open. I had to ask him to exit my account. I will never purchase from Ashley's again. 10 years Ashley's. I hope you send this message to your CEO, Todd. He deserves to hear that your employees are talking about them meeting their numbers and sacrificing sales in the process, speaking Spanish so the customer presuming that's a white female wouldn't be bilingual. I only came in for what the mailer said was a Black Friday deal. 10 years. I will tell everyone this story.
Typical bait and switch behavior (salesman Mike and manager Gerardo - do not trust) Offered to match AFW price and we had full sale ready to go. Drove down and wasted my day to close sale. When I was about to sign, salesman Mike states... ohhh forgot to mention this is only for 12 month no interest (note that the advertised rate is 40 months at 0%). I said no, the deal was for the 40 months... he went and talked to manager Gerardo. Manager said... he would do 24. Also note that this deal was discussed the day before and the day of before I drove down there. Absolutely the worst sales tactics and will never shop at Ashley again (I have spent over $10k over the years there) Also filing a corporate complaint for bait and switch tactics.
Becky H. was so sweet and professional! She made the shopping experience simple and memorable for my wife and I!
The customer service after the sale is the WORST I've ever experienced. After spending thousands on furniture, I just needed my account corrected for an older canceled order that is aril a pending charge on my account for items never delivered. I've waisted my valuable time off to go into store in person 2x to fix issue plus 5 calls on hold between 15-30min each x 2 months and account stil not fixed when their bank says all is needed is the local store where purchase made needs to call the finance co to correct it. I love the quality of the furniture but so disappointed in the customer service after the sale, especially with all the competition in town. I have to say American Furniture Warehouse customer after service the sale has been amazing and they carry Ashley Furniture for much less$. Living Spaces & Mor furniture customer service after the sale also great!
(Translated by Google) Terrible I bought more than 10,000 in furniture and a mattress broke and they did not take responsibility (Original) Malísimo compré más de 10, 000 en muebles y un colchón se rompió y no se hicieron responsables
The worse customer service Had to go to store to order 2 replacement parts for sectional.The girl at desk was rude wouldn't give her name I received 1 part call Ashley about 2nd part couldn't find talk to a Robert who didn't know or care about anything kept saying fedex shipper Don't waste your time or hard earned money buying anything thereWhen home found out UPS is shipper Called in hold for 20 minutes or more can't talk to anyone in store Just a waste of time with Ashley
I wasn't ready to buy today..but great sale going on this weekend! The real reason I am leaving this feedback though is because of the sales person who helped me. His name is MICHAEL TODD..He was friendly, but not pushy. Informative and helpful. If and when I go back to buy, I will definitely be working with him. Bell Rd store.
Boughta sofa couch last year and the seems are coming lose and the leather is defective on all 3 cushions. I would like someone to contact me to see how to get replacement parts.
Where do I even start with this place. The lies will be a good start. You better be on your A game when you come here. Just found out the the "financing" option that is offered is really a credit card. . . . . would have been nice for my sales person to mention that. . . . DP. Our sales person (DP) also tried to rob us until I did the calculations myself and realized we were $800 away from the real price and he built in more money into the "taxes and fees section". When putting the pricing together it was handwritten and was made to look like the warranty plan was included in the final figures we discussed but was actually an additional $500 over the final amount he quoted me on. The "white glove" delivery service was atrocious. When they arrived they dropped my couch off the truck. . . great job guys. . . they then proceeded to squeeze my couch through the door way. Then when I recommended that they bring the bigger piece through the slider he looked at me like I was an idiot and I had to explain how a larger opening will work better for a larger piece of furniture. . . wow imagine that! Don't get me started on the damage they did to my brand new walls and floor (they dropped the couch a second time inside my home). Now we are still waiting on a delivery that was already scheduled once and the management said was never scheduled but verified 3 times, I have the text messages to prove it after 3 calls BY ASHLEY TO ME and the text confirmations it's pretty hard to believe they still messed up. This place is so unprofessional that it has lost my business and I will not be recommending this place to anyone, mind you I spent close to $8,000 to furnish our home and was planning on putting down another 4K on this patio set. Daniel the "manager" was unprofessional and unknowledgeable about how credit works and was zero help to rectify your issues. The only bright side was the acceptance now team. Jodi and Jessica were fantastic and beyond helpful. They are the only light in this dark place. The furniture looks amazing but their service sucks. Go to Scottsdale instead, it would be worth the drive.
My husband and I ordered a brand new bedroom set. We got our old set out, carpets cleaned and then arranged for delivery. On October 25th, the deliver crew showed up. The bedroom set consisted of TWO nightstands, one dresser with mirror, chest of drawers and the bed (headboard/foot board and rails). The majority of items were DAMAGED. One of the nightstands had clearly been dropped, as the leg was cracked and one of the drawers was completely broken off the guide rail not allowing it to open and close. It was amazing that they would even attempt to deliver these items. The sales rep from Ashley that we purchased through, was insistent that we refuse any product that was not to our standards. Ultimately, we refused the bed due to damage to both the head and foot boards, the broken nightstand and the dresser with the mirror. Upon calling the salesman, who was also adamant we contact him directly if we had any issue, he changed his tune and began suggesting we allow their technicians to come out a 'repair' the broken items... ummm... NO! We have gotten the run around since, on RE-DELIVERY of the items needing to be replaced, to have arranged for October 28th in the afternoon. My husband and I got phone calls that they were at our home at 8:30AM and no one was home and they cannot re-deliver today. My husband and I both went to work, because they arranged AFTERNOON delivery. Their customer service is absolutely awful, clearly their assembly and delivery personnel have no care or concern and oversight over the quality of product they are delivering. Everything will be returned and we will be refunded and I would never recommend anyone doing business with Ashley Furniture. Fortunately, we can get the exactly same bedroom set through America's Furniture Warehouse! Hopefully, things go well with them as they have indicated over the phone it would, after I have explained the chaos we have gone through with Ashley's! I am 30 weeks pregnant and cannot sleep many more nights on a mattress on the floor!
Recently, on 3 occasions, I purchased 6 dining room chairs, a tv stand that we purchased as a sideboard, and a display shelf. Here is why Ashley will lose to Furniture Warehouse: 1. Ashley requires that you schedule a pickup from the warehouse downtown on a different day. At AFW, you leave the store with your item right away, or come back later, or rent a truck for $20 for 90 minutes! 2. The Ashley warehouse refuses to secure your items after they load them into your vehicle. Ashley suggested that maybe the items wouldn't fall out of my pickup truck with the tailgate open to fit! They won't even give you twine. AFW does the best packing job possible. 3. Ashley makes you play games with the price. For example, the chairs we bought were about double the price on the website. But if you know to point at the website, then they "honor" the lesser price. AFW gives you one real price and the suggested price for comparison. 4. Problem with the furniture? You can't bring it back to the Ashley store. Ashley tries to schedule you for an in-house visit that will take 2-3 weeks. After pleading, they agreed that I could return the item to warehouse and exchange it. AFW allows you to bring it back to store for exchange. 5. AFW sells some Ashley Furniture items, so maybe Ashley could live on as a manufacturer and online seller. They are clearly not keeping up with the competition in the retail store.
Friendly guys.
My salesperson was great his name is Michael Todd
Had a great shopping experience, Rick Lilley was a excellent sales person. He had good experience and was very helpful to move the furniture around so we could see how the combination woeful look. It was a good shopping experience and would defiantly recommend going to Rick.
Our sales person Fayez was good. Customer service in the delivery dept. was the worst. They made 3 promises for delivery that were broken. Waited 3 different dates for our pieces to be delivered. They need a computer system. The delivery dept and store appointments do not speak to each other.
Do NOT buy furniture at Ashley on Bell Road in Glendale, AZ. Once corporate became involved after 2 months, because of very poor quality sofa and loveseat, the manager agreed for us to reselect. Guess what, the electronics on the new sofa we received today does NOT work. Delivery would not take back. Delivery did not call us though they promised to. Now we have to wait 2 weeks for a tech to say it doesn't work. Would you take anything from a store that does not work? Why do we have to keep a sofa for 2 weeks that does not work? Do NOT plan on calls returned. Do NOT trust what is told to you. I will NEVER purchase furniture from Ashley again and every person I know will be told of this situation!
I didn't pay over $1600 to have my matress rolled out like a Casper matress to wait half a day to have the matress "do its thing" before I can put any bedding on it or heaven for bid I would like to actually sleep on it tonight!! Jenn, my salesoerson never told me this how I would be receiving my expensive mattress!!! Not happy Ashley HomeStore Tempe!!!
Terrible service. The salesman ordered a California king box spring for a king size bed (surely the system shouldn't allow that, not too hard to program). Was then told I would have to wait 2 days to get the replacement. . . where do you sleep when you have a king size bed with no box springs? Shocking. Was told they would call me to arrange an exchange the following day, no one called and this morning I missed the delivery as no one contacted us to say they were coming for 7am. No customer care line, no one ever wants to help. Will never shop with them again
Great deals , friendly staff.
We will take our business to American freight and Nicks.
beware!!!! they have no return policy. We purchased a recliner and it was delivered. After using for less the 3 hours, found it to be very uncomfortable and decided to try to exchange it. NOT GOING TO HAPPEN AT THE ASHLEY STORE ON BELL.
Thoroughly disorganized operation. Have tried 3 times to contact the Peoria, AZ store at the phone number posted. Was interested in purchasing about $1,000 of furniture. After holding for 10 minutes two times, I hung up. Tried a 3rd time later in day and after a 5 minute hold, someone answered but surprisingly, learned the phone number posted was a call center and NOT the store. Call center person said she would transfer me to the Peoria store. Someone at store finally answered but immediately hung-up. It's impossible to call the Peoria store directly and based on the poor coordination, wait times, dis-connected calls, will be shopping at other stores in the future.
I had ordered a king bed online and ended up having to cancel my order due to the absolute worst customer service. I spent several HOURS on hold on several different days, half the time to be told I would receive a callback- which I never once got a callback, email or txt back, or I would get hung up on. Mind you, I finally got the order cancelled Monday and originally put the order in on August 23rd and the bed was supposed to be delivered 9/15.
We went in on Tuesday September 6 2108 and bought a Marsilona table, 8 chairs, and 5 bar chairs. We were scheduled for delivery that Saturday. Saturday came and we waited all day without a word from Ashley. We finally called to see what was going on and were told our table was backordered with no explanation as to why they didn’t let us know that. (We had given away our table Friday night in prep for the new table’s delivery) They also didn’t know when our table would be in but we were promised a call with an update soon. A week went by an not a word, so we called again. They told us later that month at the latest. Then we’d get calls to schedule a delivery then calls to let us know it was delayed again. Every time it was a week or two more. When asked for compensation after waiting over a month, they said they’d take off the delivery charge and give us a $100 gift card. I asked to just take the $100 off the order and they said no (probably because they knew at this point they lost my future business so the 100 gift card was basically pointless). More time passed, more calls back and forth with different info. FINALLY just before Thanksgiving, 2.5 months later we got our furniture. Fast forward maybe a week or two and we spilled a cup of water at dinner. Cleaned it up without thinking much of it. Woke up the next morning and our table had lifted! Apparently the table top is made of particle board and not sealed. It had progressed until the top is falling off now. We are diligent about cleaning up liquid but still it lifts. I didn’t say anything at first because other people had issues and were told tough crap. But eventually I decided to call and ask. They sent a tech out and told me he wouldn’t replace it but fix it so it looks better. He walked in and said immediately that there is nothing he could do and water damage isn’t covered by their limited warranty. Water damage is not spilling a cup of water at dinner! He told me that the table was u sealed and would continue to lift and once water gets in there it is impossible to get out. He told me I could try BLOW DRYING my table anytime any liquid, including condensation got on the table. (Because that’s normal 🙄) I asked him why they sold a table that was unsealed. He said most people buy that table for looks and if I wanted to keep it nice I needed to not use it or keep it covered (so much for looks) He told me he’d pass the info back to customer service and they’d get back to me in a few days—surprise surprise, no word! He said the salesman should have told me how to care for it and to use placemats (which still wouldn’t prevent this issue). I said he didn’t, and in fact was apparently fired shorty after selling to us which made it harder to figure out our shipping issue. He did tighten a few screws that were lose and fell out over the year. And his hands were tied so I don’t blame the tech. I 100% blame Ashley for selling crap furniture that is Unsealed! A dining room table that shouldn’t be used?? Or blow dried immediately after a spill? That’s crazy! We have now put glass on it to prevent further damage because exposed particle board for a table is gross. Several people I talked to made it sound like they may replace it, but I think they were appeasing me u t I could be passed off. This is clearly a manufacturing error and not a user error.
UPDATE 9/22-Go Somewhere Else.I'm changing my review from 5 stars to one star. Feel free to read my five star review to get some context Delivery is a fucking joke. We asked for an afternoon delivery, and Byrd assured us that would happen. However, they run off of zip code and have no control in the matter. Otherwise, we would have scheduled it for a different day. So instead, they tel us our delivery will be between 7-11 am. Pretty large window, so I have to have my girlfriend take off work so one of us can be with the movers who were scheduled months in advance, and me waiting at the house. They didn't come until 1 pm. Bunch of jokers. We then notice an order is incorrect, and we are missing a chair for our outdoor set. The reason we got this set was because it had two chairs and not one, otherwise we would have gotten something different. However, our salesperson Byrd assured us we would get that extra chair. It was found out it was not included in the order. The definition of false advertising by the way. It took two weeks for the Byrd or a manager to contact us back. Byrd finally did get back to us after I called, and she said she would make it right by buying the chair for us. That's fine, we get what we were promised. Another week goes by and I have to contact her again to put in the order. I had everything nice to say about her, but that is starting to go away. Going back to the delivery, an issue came up with our entertainment center and fireplace add on. We kept telling the installer that it was off centered, but he just kept replying "no no no, it just needs to pop in." He seemed to get it fixed, and left before we really had a chance to notice it. Well, after finally having time to put the rocks in the fireplace, we can't get the cover back on because, hey, it's off centered! The soonest they can get someone to look at it is two weeks. The store claims it has a lot of issue repairs already. Yeah, because their stuff is shit and they don't want to fix it the first time. Hopefully your experience is better than ours. Be sure to get the warranty. Five star review below for context:------------------------------------------------Oh my goodness. The people here are so nice! I came in with my girlfriend to buy furniture for our first home I just purchased. I came in wanting to get just the bare essentials, and then I met Byrd. Oh hot dang! Byrd is the coolest person I've ever met! She was a great salesperson, and she took care of us! We not only walked away with what we needed, we walked away with what we wanted!Byrd hooked us up with great deals, and told us to come back after we closed on our house so we were free and clear to get our items. So we came back three weeks later. Byrd then hooked us up even more! She gave us HUGE savings, helped with delivery, met with all our needs, and really took care of us. Did I mention also how fun and awesome she is to talk to? We would chat about shows, life, anything. She was very personable, and we wouldn't have wanted to do business with anyone else. Also who helped us out was her manager Gabe. That guy approved all her crazy deals and savings (which, no joke, I was shocked she got approved to do it) and made sure we were taken care of, comfortable, and we loved Byrd (who wouldn't?). We can't thank Byrd and Gabe enough. They were so helpful. I'm sending everyone I know towards Byrd, and I hope that includes anyone reading t
This was the worst experience my wife and I have ever had purchasing anything!!! The worst customer service ever!!! It took them two months for them to replace our bad love seat. Then they shipped 4 large boxes of mechanisms to our home without letting us know. When the tech came to our home to install, he informed us he did not have enough time to do the job and that those parts would not fix the problem. He did not take the four large boxes when he left. When they delivered the love seat two months later I showed them the four large boxes and told them to take them and they drove off without the boxes. I called Ashley's furniture three times asking them to come get these four boxes out of my garage before they came out. We would NEVER shop at Ashley's furniture ever again and promise to tell everyone we know about our experience. Sincerely Mike & Cheri P.S. The only reason they got one star, is because if you don't give them a star you can't post on their site.
Worst customer service ever!
Worst customer service I have ever experienced! Management is a joke and is too scared to get on the phone and talk with unsatisfied customers. Don't spend money here. Support businesses that respect that people work hard for their money and deserve respect from the establishment they spent money at.
Came in to check out some furniture we needed since they were having a big sale. Even though we told them we were just looking, one of their associates literally stalked us throughout the store. We even tried moving in weird patterns to lose her so that we could browse in peace, and she was always just a few feet behind us. It made the whole experience uncomfortable and we ended up buying elsewhere.
The second star is cuz they were nice most of the time but I was rushed toward the end n wasn't told that there is NO trial for mattress.or that u can't return unless defective.dont go here unless u want to get stuck with a bed u don't want.the chime beds suck
Worst customer service ever. Supposed to be delivered within 10 days of purchase. 3 days later no delivery. No tracking information. Store could not find any tracking number or information. On hold for 45 minutes. No return calls. Worst furniture store ever!!!!!!!!!
Very pleasant to work with. Byrd was very knowledgable and helpful. Not pushy. Bought bed, mattress and night stands. All reasonably priced. Very satisfied.
Absolutely love the selection of furniture that they offer at this location. Amy helped me find the perfect furniture for my new home. You get really great quality at affordable prices, which is fantastic! Plus everyone is so friendly at this location. I highly recommend seeing Amy for awesome service!!
Great labor day prices.
Be very careful what you buy here. Once it is delivered to your house, you cannot change your mind (if it’s uncomfortable, if the color doesn’t work, if it doesn’t fit right), they will NOT take it back. Your satisfaction is not guaranteed. I would never shop here again
They aren't selling me a bed with 1,000 down
"Horrible Customer Service" The sales experience with Omar was great! He is not your typical pressure-salesman. He is very personable, helpful, and accommodating. The issues have been with Customer Service (C. S). Their administrative team are very incompetent. Both the Glendale and Scottsdale store's staff are not friendly at all. They have a very complacent attitude and have no sense of urgency. Not sure who designed their billing infrastructure but it needs vast improvements. I made four different purchases on different days. You would think they would link all the sales order to your name, phone, address, or email. They don't. Since they don't, I had to provide all four sales order to C. S. to have she shipping and billing address corrected. An example of a horrible billing and computer system, I had to call 5 times to make sure the billing and shipping address was correct. Yes, you can not trust what they tell you. My purchase order was on 8/31. I called on 9/2, 9/3, 9/5, 9/6 and they STILL did not show the correct address that they supposedly corrected. No point in calling their store because you are on hold for more than 45 minutes!!! So you are forced to drive to the store that you purchased which is not convenient! I have never purchased from Ashley Furniture but after MANY negative experiences with my recent purchases, I highly doubt we will go with Ashley Furniture again. I recommend going to Living Spaces. Their system and policies is more customer-friendly and convenient. If you need to cancel your order or exchange, you just call and it is all handled on the phone. Ashley Furniture Corporate needs to seek advice from Living Spaces on how to improve operations.
Beautiful furniture and great service from Becky today, thank u ur funny and awesome!!
Excellent service here tons of information and knowpedge made the whole process smoother and easier. Id recommended going here in future rather than any other place they have something for all budgets.
Beware! They don't allow simple returns - And you should Only use AmEx Bought a set of barstools. They make you go through them at the warehouse for inspection, and everything "seemed" fine. Until you go to assemble. You realize that 1 set of legs is wrong. One has a top border of 1/4" molding, the other 3/4" molding. Which made both of our barstools wobbly, not to mention unsightly. We want to return for a full refund and get told that we "MUST" first have a technician sent out. That took 2 weeks to schedule, so in the meantime, we rang AmEx. We knew they would understand that we just wanted a refund. We have 90-day purchase protection with AmEx. AmEx immediately investigates and meanwhile the technician appointment arrives. He tries to tell me to use felt pads to absorb the difference in levels. He does his best to straight out the problem, but in turn makes it worse. We had already manipulated both barstools to try and undo the unevenness. And if you are wondering, no, the 1/4" and the 3/4" couldn't be paired together, otherwise one barstool is shorter than the other and noticeable. The technician said he ordered a second pair of legs to come to our house. It is now EIGHT weeks since our purchase, and no resolve on this. It was $184 for 2 barstools. AmEx refunded us. We will NEVER shop at Ashley. While there products are nice enough looking, if you DO have a problem, there is NO SUCH THING as a refund, and the process to remedy is a TOTAL nightmare. Additionally, we bought a couch the same week. Upon arrival, one cushion is fine, the other has gathering at the front. We decided not to try for a replacement cushion due to concerns of dye lot being off, and the whole process. I feel this company railroads you into keeping your purchase. The only way you should do ANY business with this company is with an AmEx. I would not trust any other credit card to stand behind you the way AmEx does. This is a UPDATE on June 15...our replacement barstool legs arrived yesterday on June 14th. So FOUR months later we might have an acceptable pair of barstools. Stupid crazy company to think four months is reasonable. Update barstool legs came in wrong! Another mismatched set. This company lacks ethics and values. Every customer should be given the right to return an item. This company and their owner will one day go under. You can’t stay solvent and in business like this. Short term yes, but they will lose in the long run.
This was and is the worst furniture store! Customer service is not something they understand. They sold me the wrong mattress and bed, the bed broke and they refuse to fix it. They keep telling me that they will have the manager call me and he never calls. I have been dealing with this issue for the last three months! DO NOT PURCHASE ANY FURNITURE FROM THEM! Go to American Furniture for the best service.
I came into the store to look at couches. I had no intention of buying, just looking. I was greeted by a sales lady who told me about all the sales. I was upfront and said I am there to look only. I began to wander around and noticed she was following me. Every time I paused to look at something she ran up on me to explain the piece of furniture and remind me of the sales. I reminded her I was not interested in buying. I got so annoyed with her not leaving me alone that I decided to mess with her. I started walking fast and going to random areas of the store to see how long it would take her to catch up to me. This lasted about 10 minutes until I just ended up leaving. I wanted to compare pricing to American Furniture. She wouldn't let me do it in peace so I guess I'll just go back to AF.
Bad store ever. Don't shop there they will steal your money with bad quality furnitures and lying to you about the warranty which it never works with anything you buy,, stay away
Whatever you do, don't buy anything at this store. Their customer service is awful. We bought a sofa and loveseat with the warranty. We asked for a repair as the sofa got a hole in the seam. They couldn't repair it so they gave us a credit (not what we paid). So we bought a sofa and the day it was delivered, we went to sit on it and it was so uncomfortable and stiff that we both got backaches. The following day we called the salesman (DP), who was very kind and polite, but couldn't help us. Everyone else blew us off. We offered to rent a UHaul and deliver it to their showroom or whatever they wanted but they will not work with us. Their product is miserable and their customer service is the same. I much prefer to compliment companies (as you can see in most of my reviews) but we have had a horrible experience with this company.
Shopped at the Glendale store a week ago, and we had a great experience. Sales Associate Jo Kirby helped us, and she was awesome! She was knowledgeable, helpful and not at all pushy. I recommend Ashley, and I especially recommend Jo Kirby when you shop there.
Big, lots of furniture!
Very Helpful with my issue
Found a table we loved but unfortunately this is just a show room and you can not pick anything up fr this location. The delivery wait time was over 3 weeks and that is just to long when you have competitors that offer but and take home today. We left without ordering the table.
What started off as a nightmare with Ashley's furniture delivery service, and their over the phone customer service line. I went into the store to deal with this nightmare, Gabe, the manager, along with our salesman Fayez turned it into a positive experience by taking matters into Gabes hands and getting our delivery fixed up. Thank you so much Gabe and Fayez for helping my grandmother Cynthia and I out! Definitely a bad experience, turned into a great one!
My shopping experience was great. My delivery was terrible as I’m only here in Arizona for two days. I had my mattresses and other pieces scheduled for 830 they called at 9:30 and said they couldn’t find me, THEY put the address in wrong! They did not deliver my mattresses . NO beds to sleep on AND will NOT be able to deliver them tomorrow, No mattresses to sleep on ! I will never buy from them again!!!!! $5,100 horrible buying experience! Sad that people can run their business and have terrible customer service these days!
My wife and I decided to buy a dresser and 2 nightstands at Ashley furniture on 8/3/2019 that were suppose too be delivered on 8/7/2019. Well at first they offered to deliver on 8/5/2019 or 8/6/2019. But due to my wife and I having doctor appointments that was not going to work so we said 8/7/2019 would be fine. We paid $500. 00 cash and used the debt card for the remainder of the bill of $990. 55. So paid it in full! We were told that 2 days before delivery they would call and set up a time frame for Wednesday 8/7/2019. That would make the call to schedule delivery on Monday 8/5/2019. Well Come Tuesday 8/6/2019 there was no call. So I called Ashley customer service to find out the status on Wednesday delivery. Well the answer was that one item would be in on 8/30/2019 and the others on 9/4/2019. What? That's a month away and we bought on the promise of the next week delivery. So we went to the store in case the customer service rep on the phone misread anything. I walked up to the counter , yes with a smile on my face, as I know sometimes people on the phone make mistakes reading the screen. The girl at the counter of Ashley Furniture (69th and Bell Rd) said that the items will be in on 9/15/2019. What? Now we are 1 1/2 months out for delivery. I requested a refund and to cancel and the girl at the desk called the manager over. The manager said he would check on the items. So he called the warehouse and he said they did have some in stock and could deliver Friday 8/8/2019. I told the manager that I expected them to keep their word as of the sale it was to be delivered to me on 8/6/2019 and why if they had in warehouse they did not keep with the Wednesday delivery as agreed upon when taking my cash and instead moved me out to 9/15/2019. The Manager said he would call to see if they could work me in for Wednesday delivery still. After 1 1/2 hours waiting in the showroom still no response. I called it quits. My wife and I waited 1 1/2 hours after the manger made the call to the warehouse and received no updates other than the manager told us he called the warehouse delivery people. We knew that after the first time he told us. Well we decided to cancel the order as it seems we were getting the "We are not too concerned about it) attitude and demanded a refund! NOTE: Not only did they have in stock in warehouse and did not deliver as agreed, they put us out 1 1/2 months to be delivered. Plus the manager did not keep in contact with warehouse to insure they could arrange a delivery as agreed originally on purchase. In all fairness, 1 1/2 hours of my wife's and my time standing in the showroom is surely fair enough in correcting the egregious error on their part and getting this corrected. That is more than insulting, that is disrespectful, period. Now here is the kicker. I debited $990. 55 so they credited it back to my visa debit card. The $500. 00 cash I gave them in hand is going to take 21 days for a check to be sent from a third party. Now all this money was paid at the same time of purchase, so paid in full! Wow? "So I asked the Manager what is the company that is sending the check. Manager said he does not know, but that it is a third party company. What is the phone number of the company that is sending the check then, I asked the manager. Manager said he does not know. How about a receipt showing that so far I only received $990. 55 back in case the check does not arrive. Manager said they do not give any receipts on refunds showing balance they still owe you. OMG! So I guess it is a trust thing, like when they agreed to deliver on Wednesday 8/7/2019, I need to trust them again that they will send my $500. 00 in the next 21 days. And if I do not get a check in the mail. Who do I go to? I give 1 star for the sales person who was very non pressure and very assistive.
We had a very good experience all around! We walked into the store and asked a question of the salesperson standing there, Cathy Hoskins. She was very courteous and knew the answers to all of our questions. We really appreciated the fact that she wasn't even mildly pushy, as so many salespeople are. She made the entire process very nice and we would definitely ask for her again!
Oh my goodness. The people here are so nice! I came in with my girlfriend to buy furniture for our first home I just purchased. I came in wanting to get just the bare essentials, and then I met Byrd. Oh hot dang! Byrd is the coolest person I've ever met! She was a great salesperson, and she took care of us! We not only walked away with what we needed, we walked away with what we wanted! Byrd hooked us up with great deals, and told us to come back after we closed on our house so we were free and clear to get our items. So we came back three weeks later. Byrd then hooked us up even more! She gave us HUGE savings, helped with delivery, met with all our needs, and really took care of us. Did I mention also how fun and awesome she is to talk to? We would chat about shows, life, anything. She was very personable, and we wouldn't have wanted to do business with anyone else. Also who helped us out was her manager Gabe. That guy approved all her crazy deals and savings (which, no joke, I was shocked she got approved to do it) and made sure we were taken care of, comfortable, and we loved Byrd (who wouldn't?). We can't thank Byrd and Gabe enough. They were so helpful. I'm sending everyone I know towards Byrd, and I hope that includes anyone reading this!
Came here after my other furniture store failed on me last minute. Was able to get a great deal & lots of help. They even helped me order here & get it shipped to California. Thank you, Diana! Highly recommend, they really do try to help you out.
Derrick was a pleasure from the moment I walked into the store. He got me the best deal and exactly what I wanted! I can't wait to see it in my home. 😊
I haven’t received my furniture in the days they told me. Customer service was horrible and mixed up my information. It took me going down there two days in a row to let them know I did not receive my furniture. Next time I will stick someone else!
Buyer beware: Worst delivery service ever! First delivery (Ashley fleet) delivered to the wrong address. Took hours to get that figured out. Next delivery the following day was almost delivered to the wrong address. Husband saw truck from back yard and realized they were going to the wrong address AGAIN. I got in my car drove around the block and corrected them as they after they had taken half the order off the truck. Once the chairs were delivered, they wanted out of there, and didn't even install properly. Husband and son had to finish the job (getting under the chairs to figure out the wiring). In addition neither delivery crew bothered to call me prior to delivery. To make matters worse, the chair has a piece that is broken, seriously! To get into customer service it takes hours to get past hold. They claim to have six sigma certification and the best delivery with their self owned fleet. I heard it hundreds of times on their phone recording. Hoping to get through some time today, or going to the store to raise hell. At the very least I want my $93 delivery fee reimbursed! This happened in May. I was promised by store manager I would get the $93 delivery fee reimbursed, and that never happened. And the funny thing is they did not go and pick up the incorrectly delivered furniture from neighbor for over a month. Obviously the store is poorly managed and customer service is not in the everyday practice. Stay away from Ashley Furniture.
Buyer beware:Worst delivery service ever! First delivery (Ashley fleet) delivered to the wrong address. Took hours to get that figured out. Next delivery the following day was almost delivered to the wrong address. Husband saw truck from back yard and realized they were going to the wrong address AGAIN. I got in my car drove around the block and corrected them as they after they had taken half the order off the truck. Once the chairs were delivered, they wanted out of there, and didn't even install properly. Husband and son had to finish the job (getting under the chairs to figure out the wiring). In addition neither delivery crew bothered to call me prior to delivery. To make matters worse, the chair has a piece that is broken, seriously! To get into customer service it takes hours to get past hold. They claim to have six sigma certification and the best delivery with their self owned fleet. I heard it hundreds of times on their phone recording. Hoping to get through some time today, or going to the store to raise hell. At the very least I want my $93 delivery fee reimbursed! This happened in May. I was promised by store manager I would get the $93 delivery fee reimbursed, and that never happened. And the funny thing is they did not go and pick up the incorrectly delivered furniture from neighbor for over a month. Obviously the store is poorly managed and customer service is not in the everyday practice. Stay away from Ashley Furniture.
They over billed my account two weeks ago I came in today and they even charged my account last night so I came in for help after getting on the phone w the furniture customer service for the card they said go to the store so I did they gon have the nerve to say 2 mos til they can correct yet it didn't take them two months to deliver my furniture .
Good selection and prices.
Bought two recliners, two years ago. Head rest and arms are already split and pealing, junk!
Derrick was very helpful with helping us find a wonderful new couch! Love Ashley Furniture!
This place S U C K S. Save your money at ALL costs and go somewhere else. Seriously. We ordered a bed on Friday July 12, for delivery on Thursday July 18, we took the sales guy DIRECTLY to the bed we wanted and did all paperwork and left. When we get home we look up the bed off our receipt for measurements in our room and the guy ordered the INCORRECT bed after us taking him and physically showing him which one we wanted too. That was mistake 1 we needed to get fixed. (Thank god we checked the receipt ourselves and looked it up before delivery) On to mistake number 2. Thursday the 18th rolls around and they come to deliver the bed with no posts so they can't even set it up. We get a call and they said they will re schedule for Monday July 22 and they get there that day AND THE SAME THING HAPPENS. NO POSTS. They apparently forgot to order part of the bed to put it together. We then go into the store to talk to the General Manager Daniel who should be ashamed of himself the way he treats people and is very disrespectful and VERY rude. I'd be surprised if he's there much longer. He did not care to get anything fixed or hear any of our concerns. He's also a very bad liar stating we need to wait THREE more days for delivery THEY have messed up over three times. We finally got our bed today on the 25th after dealing with all their bs. And wait, YES ANOTHER ISSUE. they don't have the screws to put the bed together so we are now stuck sleeping on the floor till they can get someone out here with screws and hardware to put the thing together. Avoid this place at all costs. Save yourself the trouble from this TERRIBLE company.
Extremely disappointed with their delivery services. My order has been rescheduled Multiple times Because of their mistakes.
Amy Holt was by far the best sales person to work with. Not pushy, or awkward. Incredibly nice and will work well with you. And is like your own interior designer!
Great selection
This store was having a great sale at 50% off but upon entering it’s obvious the prices have been inflated to cover the margin off. The store itself is crowded, to crowded, and because of that gives the vibe of a swap meat. The sales men and women were not pushy but sure look sketchy at first. Overall, it’s worth a stop in but prices and quality aren’t as good as your major players like American Furniture or Living Spaces, in my opinion
Omar did a great job making sure all questions were answered, that we found a couch we wanted and had everything covered. Great experience!
The staff at the store on Bell Rd are dishonest and the store manager is even worse! We were charged over $1000 more than we should have been for an item by the sales associate Amy. When we realized it and went in requesting that they honor the correct price the store Manager Daniel literally admitted that they had marked the retail price up $1k over the retail price online for the same item because they can. He offered no resolution and was very rude.
The staff at the store on Bell Rd are dishonest and the store manager is even worse! We were charged over $1000 more than we should have been for an item by the sales associate Amy. When we realized it and went in requesting that they honor the correct price the store Manager Daniel literally admitted that they had marked the retail price up $1k over the retail price online for the same item because they can. He offered no resolution and was very rude.
It’s hard to reach customer service over phone. Very bad experience
We will Never go back to this store!!! Can’t stand how they follow you around. We purchase a sectional couch and what was delivered was bigger than shown and did not fit. Did not take delivery and driver was rude and stated the store would call in a couple of days, almost 2 weeks later they call. Now I’m fighting to get my deposit back as well as the payment for something I don’t have. I’ve been told their system is down since Thursday and won’t be back until Monday.
Amy did an amazing job listening to our needs and helping us customize our new sofa. We love it and her!
We purchased a bedroom set over a month ago. The dresser has a busted drawer. We were told (by numerous employees) a new drawer will arrive in a week. Well it's been a month and the only thing we received is our bill. We cannot get them to return calls not ship the drawer. Customer service does not exist with this company.
Purchased a new home and decided to freshing things up. We went to another furniture store before going to Ashley, but items were not in stock, so we decided to check out Ashley Furniture. We ended up purchasing 3 bedroom outfits, 2 entertainment centers and some coffee/end tables. Worked with Amy and she was great - not pushy, just pointed us in the right direction, and answered any questions we had. Prices were great, good quality furniture in stock, and our final price included delivery and set-up and we definitely enjoyed working with Amy. Yes, we would recommend you check them out if your in the market for new furniture. DM
Nice.
The sales person was so rude, I asked to speak to the store manager and his attitude was worse. He actually cussed at the office staff and when the young girl had tears in her eyes he sneered at her and walked away saying "made another one cry". I will never purchase anything from this company, if promotion of bullying is their business practice.
Excellent service, professional and fun to get it done with Amy H. at the West Bell Rd store! Delivery scheduled for the date I need and great prices! Thank you Amy!👍
Idk what to start with. Gabe and Byrd are the best people I have worked with all my life. Gabe is the best manger to work with, his main goal is to make everyone happy and satisfied. Byrd on the other hand, is the nicest person I've ever met in my whole life. Honestly Byrd and Gabe are the main reason that I would go back and shop from Ashely. If you ever need anything for your house make sure you go and talk to Gabe and Byrd. They are the best and if I could give them 10 stars, I would.
I bought a couch and two chairs in April. They had a pillow I wanted to order to match one of the chairs. It is now the end of June and I still haven’t received the right pillow. Got a delivery today, which was the first time and it was wrong. Called the store and was told I had to come to the store to return. Why can’t they give me a return authorization with UPS so I don’t have to travel 50 minutes back to the store. When I said I would prefer not to travel to the store the customer service person said if you don’t want to do that we can’t help you at which time she hung up on me. How special was that. I still have another room to furnish. I would never buy another thing at Ashley.
Gabriel has no customer service skills at all vary low quality furniture here loss screws and no one cares about the customers here the bar stools I purchased my kids got spitters from
Quilaty not the same
The store in glendale always looks great great when i go in there. The staff is friendly and knowledgeable .
My advice to everyone stay away from this store. I can't speak about other Ashley Furniture stores but this one has the worse customer service. Called to resolve a simple issue about purchasing a replacement cushion and got treated poorly. it was made quite obvious to me that all they care about is their commission. I was told not to go online to make a purchase but had to come in the store. Why is that you might be thinking? For one reason only, no commission for them with an online purchases. They simply won't help unless they get a piece of the action. My advice find a quality store with associates that treat people right and aren't commissioned base.
Nice furniture
A bit pricey for me. Kind sells lady.
I also wish I had read reviews before making a purchase. Although I was very pleased with my sales person and left the store feeling excited about my purchase, it all went down hill from there. I added a couple of counter stools to my order even though I was not sure if the height would work. My sales person told me it was no problem, I could simply refuse them at delivery if they didn't work. What I was not told, was the ordeal I would have to go through to get the charges reversed off my credit card. At no point did anyone ever tell me I had to go back into the store with the original credit card in hand to receive a credit on the merchandise not taken. I called the store after a couple of days of seeing no credit. . . and let me say good luck to ya if you need to call the store, you had better have plenty of time to be on a lengthy hold before ever getting to speak with a human, and then basically be told- they cant help. They offered to email someone in operations to call me, and insisted operations had no phone number- only an email known by the store. To abbreviate a long story; I had already returned North for the summer, so couldn't go back to the store for an in person credit, called for help 3 times, never got assistance or a return call. Which by the way. . . according to the store is for "my own protection". ??? Protection from what - receiving a credit for merchandise I never had???? Was forced to eventually dispute the charge with credit card company. Thank goodness they were willing to do what the store would not. Don't shop there - not worth the hassle - go to Living Spaces across the street.
I could not have been happier with my experience at this store. I walked in there with no hope of getting what I wanted. And I walked out of there with the bed I wanted and even a bed frame. I'd like to thank Noel for helping me and my fiance. I will definitely be talking my business there.
worst experience ever buying furniture. was lied to in store by sales rep Daniel Powell about what my monthly payment would be. I was very firm on what I could afford and I got my first bill and it was much higher than what was discussed in the store. Trying to get a call back from the store manager is a joke and then got hung up on for being frustrated with the whole experience. Furniture was lop sided when it was put together. Horrible business ! seems to be a pattern with this place on misrepresentation.
Worst experience ever. Please save yourself and don't do business with this company. Sales rep Daniel Powell at the Glendale location lied about what my monthly payment would be. I was very firm on what monthly payment I could afford. I got my bill and it was more than what was discussed in store and even tried to charge me a late payment even though I hadn't even gotten a bill yet! And trying to get the store manager to call back is a big joke. Not to mention the furniture was lop-sided when it was put together.
Worst store ever! I’ve been a customer for years but would never recommend this store. They have not returned a $600 check owed to my father. I have called a minimum of 12 times and gotten no where! We cancelled an order after my mother suddenly passed away. No one will return my calls. Terrible customer service!
Good furniture! Go see Derick for a GREAT experience and AWESOME customer service!
The worst Ashley’s store I’ve ever purchased from. Every employee here is just there to scam you for your money. The management especially sucks. Don’t come here. Save your time and money.
Excellent quality, service and value.
Buying furniture is terrible. We went to every store in the valley until we met Ivan. He was absolutely respectful and not pushy like every other salesman elsewhere. We have been back 3 times and furnished 5 rooms. We will continue to shop there as we were more than pleased with his great customer service. He is highly recommended!!!!!!
The sales people are nice and helpful. BUT!!! The customer service after you buy something is so bad, I have no idea how they are still in business. I ordered furniture and it was delivered on time. But the hinges to one of the doors was bent so it doesn't close correctly. Not a big deal because it's under warranty. I called customer service and sat listening to "someone will be with you shortly" for FIFTY FOUR MINUTES (I am not exaggerating even a little) until I gave up and hung up. I tried several times over the next few days and sat on hold for 30 minutes and no one ever answered. So TWICE I drove to the Glendale store (40 minutes from my house) and spoke with them in person. They sent an email and said someone would reach out in 48-72 hours. But nobody ever called. If you mention calling customer service to any staff member at the store they are all aware of the problem with calling customer service. So if everyone knows how bad it is, why don't they FIX the problem? I called and spoke to the store staff by selecting option 2 instead of 3 like they recommended last time I was in the store, but they can't help, they just emailed customer service again and will get back to me when they get a response. Which I am sure will be never.
I wish I would have read the other reviews about this business before spending over 3000. 00 with Ashley Furniture on West Bell Rd. My wife and I bought a new sofa, chair, coffee table, 2 end tables and 2 lamps from this store. We were given a delivery date and they actually showed up as promised. Here is where the "good" part of the process ends. Both the sofa and the chair had holes in them so we had to refuse them. The guys that delivered the 2 items did not seem really happy that we were refusing them which made them have to take them back out of the house and box them back up to return them. I understand that it would be a little frustrating to have to do that but it is not our fault that they had holes and we should not have been made to feel even a little uncomfortable. But oh well. . . . . . It gets worse. A lady from Ashley Furniture called us about an hour later and honestly had a real snotty attitude. She told us that someone would call us the following day to let us know when to expect our new sofa and chair. I heard NOTHING from Ashley Furniture the following day so about 4:30 in the afternoon I called them. I was told that the manager was with a customer and I could leave a message to have him call me back in about 30 minutes. Well, you guessed it. The next day, I called them again and told them that I was promised a call back from the manager but he never called. This time I was told that the manager was "Off" and that is why I could not speak to him. What business operates without a manager? Especially on a Friday! I certainly feel like I was lied to. The guy on the phone that did help me was helpful enough but I was still told that the soonest they could get a new sofa and chair out to me was Thursday. . . . . . 6 days away! This means I will be without a sofa and chair for almost 2 weeks. You would think that they would find a way to get the items out to me sooner especially in light of the fact that the first set was delivered to me already damaged!! I certainly would caution anyone thinking about spending any money with this store. Everything is peachy and they bend over backwards to help you UNTIL you sign the contract and give them money. Once you do that, they put you on the back burner and you are nothing to them but a bother. I certainly do not have a good feeling about giving them over 3000. 00 because I know there really are companies out there that value their customers before AND AFTER the sale. Ashley Furniture is NOT one of them.
One of the worst store and worst customer service. No courtesy or professionalism. The store is yet to post the credit back to my credit card which is pending now for more than 4 months, and I visited on this issue almost 7 times to the store. Every time I speak, they promise to post the amount and say it will reflect in 10-15 bus day, but as of date it's been 4 months and nothing posted to the account, and they are still enjoying my money without giving it back. On the other hand, raised a complaint 3 months before on the remote which is nonfunctional, they are still going to send the replacement. They don't return calls. If you are looking for a great customer service and hassle free experience in shopping, then Ashley is not the right choice.
Wow..... Wife and I purchased a mattress mem weekend. We were encouraged to go ty next step up of mattress we initially considered Had our son pickup mattress from warehouse. Upon openening mattress, we realize they gave us wrong mattress, 10 inch instead of 12 We call store, waiting for someone to speak to for 45 minutes, no one. We decide to go down to store and talk to Gabe (mgr). He tells us it was a mistake and that they will get us the right one in 10 days.. we thought that was odd but whatever 10 days later no call no delivery nothing We call again, on hold, on hold finally my wife gets ahold of someone, they say they’ll look into it No call back, next day wife calls again and just asks for a refund Miraculously at this point someone calls her back and says delivery will be Friday and Thursday they will give u an eta for delivery Never got a call from Daniel store mgr. we shopped at Ashley in Tempe spent a couple thousand last year and had a good experience We will not go To Ashley again
Don't be fooled by the name.
Felt like prey in a meadow. At one point we were surrounded by 3 different sales reps from all directions. Literally being stalked on the floor. Came ready to buy, left with nothing. Its soooo uncomfortable with people following you throughout the entire store. I've come to this store for many furniture pieces over several years but I think this was the last time. I undertand they're paid by commission, but give me your card or name and I will find you when I'm ready. Good grief.
This place is breath taking as soon as you walk in if you LOVE funiture. There is so much to look at and Ashely offers many different varietys of style. However, when I went into this location for the first time, I was not greeted right away like the other locations. It took 5 minutes before someone came up to me and there was at least 20 employees working.
We told the sales person we just wanted to browse and she stalked us around the entire store. I will not be returning.
Why is it that Ashley HomeStore seems to be on the downward spiral of quality? I remember in the past loving this store's furniture selections and now, when I see some of the different wood stains and even the durability of their types of wood they offer now, it gives me iffy vibes. It's like I don't trust the longevity of their furniture anymore. Such a bummer.
Predatory salespeople at this store. They follow your every move around the store....so much so that I could barely look at the furniture. Terrible experience 😒
(Translated by Google) A lot of professionalism, always trying to please the client. (Original) Mucha profesionalidad, siempre tratando de complacer al cliente.
Nice furniture, prices are decent and a whole lot of variety
the WORST customer service & poor quality over priced furniture. Today they came to replace the bedroom set my daughter bought for the 4th time and guess what its damaged. Better off going to Goodwill
I agree with Andreea H. . . Natalie was also my salesperson and I am very happy with the couch I purchased. But especially want to thank Daniel, the store manager, for helping me with another issue that was very upsetting to me. He was extremely professional and made sure the situation was immediately corrected.
I ordered my bed 4/27 and was supposed to be delivered 5/21 never received any email or call so expect arrival so I called. They couldn’t find my order and when they finally did they said it was set for pick up but I had paid the delivery fee when I purchased the bed. Then they said they could deliver it next week. I took the day off or work and paid the delivery fee. Beyond upset. If I would have know I would have gone somewhere else.
I felt like the sales clerk attached herself to my butt, she followed me around that whole store so i went next door to Arizona Oak, thumbs up on that store :)
Went in to look for new couches and bedroom furniture. Immediately upon entering we were greeted by Natalie who introduced herself and asked if we needed help. We let her know what we were looking for and she offered to show us some pieces. I got worried that she would be one of those obnoxious sales people who won't get off our backs but she was extremely friendly and knowledgeable. Best of all she let me and my boyfriend look around by ourselves and occasionally checked in to answer any questions. We ended up purchasing a bedroom set and couches the same day. The transaction was easy and getting financed was a breeze. When it came to the delivery day Ashley's sent us a text to confirm they would arrive between 8am to 12pm. At 745am they were already at my house with the furniture, which was even better. Overall it was a great experience. Start to finish.
Worst delivery service ever! First delivery (Ashley fleet) delivered to the wrong address. Took hours to get that figured out. Next delivery the following day was almost delivered to the wrong address. Husband saw truck from back yard and realized they were going to the wrong address AGAIN. I got in my car drove around the block and corrected them as they after they had taken half the order off the truck. Once the chairs were delivered, they wanted out of there, and didn't even install properly. Husband and son had to finish the job (getting under the chairs to figure out the wiring). In addition neither delivery crew bothered to call me prior to delivery. To make matters worse, the chair has a piece that is broken, seriously! To get into customer service it takes hours to get past hold. They claim to have six sigma certification and the best delivery with their self owned fleet. I heard it hundreds of times on their phone recording. Hoping to get through some time today, or going to the store to raise hell. At the very least I want my $93 delivery fee reimbursed!
My wife and I couldn't be happier with our experience this evening at the Ashley Homestore in Glendale!!! From the moment we walked in the door, our Saleswoman Byrd, was attentive to every detail, didn't rush us into making a purchase, and was able to DEEPLY discount our furniture purchases. In short, if you value your hard earned money, want to have high quality furniture, and truly value great customer service... don't hesitate to go to the Ashley Homestore in Glendale!!!
We always receive great customer service here and we have been very happy with the multiple pieces of furniture we have obtained. It's usually one of our first stops when furniture shopping.
I changed my review from one star to three stars because with our persistence and our perseverance, we were able to hold Ashley accountable for their incompetence and mistakes. As of yesterday May 4th they finally resolved all of our issues. However, a close to 20k order should have had 0 mistakes in the first delivery.
worst service I've ever received in my life. They lie to you, they dont care about their customers, And the managment should be ashamed of themselves treating customers like lower class citizens and leaving them feeling humiliated. DO NOT SHOP HERE. I regret ever stepping foot into this company's doors
They're ready to sell you furniture but forget it when it comes to follow up customer service. Good luck getting them to answer a phone!!!!
Great shopping experience
I would never buy from Ashley furniture HomeStore again! Worst experience. Delivery drivers were THROWING my $3,000. 00 bed set off the back of the delivery truck. When I approached him he said well if it's damaged just send it back. Really? I've made a complaint with the customer service and haven't heard anything. Go shop MOR furniture for less!
Staff was friendly and helpful, will definitely be back to purchase more!
Doesn't have oak furniture.
Found the perfect dining room table and chairs at Ashley, in store experience was great. Everything after that was terrible, delivery was a nightmare post purchase customer service was atrocious. Go at your own risk, I'll never be back.
Shopper BEWARE!!! Complaint #1: I bought a Rocker Recliner from the Glendale, AZ Ashley Furniture store in Dec. 2018, and I have been trying to get Warranty service on it. I called, the FIRST time and was told someone would contact me within 48 hours. Nine (9) days later I called them to find out why no one called me. I was told that someone had called and left a message, she told me the date, so I informed her that I never made or received any calls on that date. (Cell phone history. ) I asked her, Who did they call? It certainly was not me. We verified the phone # and I was told it would be another 48 hours before they called me back. It has been six (6) days now and no call. Complaint #2: I had only had the chair for a few months and the seat was already broke down. Mind you, I only weigh 140 lbs. and I am the only one that sits in it. This is ridiculous! Complaint #3: I told her that when I went to recline, the chair rapidly went backward to Full Reclining mode and snapped me back. It was scary. There is no in between for reclining unless you put it close to a wall to keep the chair from going back farther than you want. This is so ridiculous! Complaint #4: When the chair was reclined, if one of my cats jumped up on the footstool part, it suddenly and rapidly slung me forward. Ever have whiplash? This too is ridiculous! My next complaint is going to be with the BBB and from there, the news media. I have had many rocker recliners and never had one as poorly manufactured as this one. I also have never had to call for Warranty service from La-Z-boy. I had bought a rocker recliner from Big lots a few years back and it was manufactured better than Ashley Furniture could ever dream of. I will never shop at any of their stores again!
Yes I ordered this before for homecare and it was an absolute nightmare. First they reschedule my order from 3pm-7pm, to 2pm. Then they call at 12:40, I didn't answer due to the fact I was decorating eggs with my daughter. They didnt come by the house, or ring the doorbell because I was home all day. After ignoring my calls 2x, they finally answered the 3rd time at 1:51pm, still not my delivery time. They told me because I didnt answer my phone, they skipped my route, despite them not checking my house, being ahead of schedule and I still didnt miss my time. Now I have to wait 10 days because they were being neglectful. I'm sure it was because I stated "I'm a simple black man trying to get his furniture". Customer service then recommended I donate the furniture because I opened one, so my daughter wouldn't sleep on the floor. But they had no issue taking my money without any delays. Have you had service this bad?
Nothing but idiots working there. Have to fight with themfor everything.
Great people
We are disappointed and will not be returning customers to Ashley's. They texted us one delivery date and we changed our schedules and when no phone call came, we called them. They had moved our delivery date and did not bother to contact us. We purchase three rooms of furniture and they did nothing to accommodate us on their screw-up so needless to say with a furniture store on every corner we are done.
We brought furniture and also mattress. Buying a mattress from here is a total ripoff. We brought the extra firm mattress & after a week or two the mattress started sagging and we realized it was a not a good quality. They charge an hefty price for a bad product. I have also contacted their customer service and one representative from the mattress company has come over and mentioned that the mattress has not sagged enough for them to replace or fix. The sagging was enough visible but, they were not at all helpful. Will definitely recommend the customers to think before buying mattress here. I'm ready to change my review if we are being contact from the Ashley customer service. its been less than 3 months.
Worst customer service I’ve experienced. You have to call a central number located in WI. Sat on hold multiple times and someone in a call center couldn’t help me. Went to the store and they told me to call the costumer service number 😡🤬
Table we got with chairs and bench is gorgeous. Took about 4 to 5 weeks to get but I love it. Sad that one leg on the one chair is a little shorter then the rest so it wobbles back and forth. Nick on side of table. Not noticeable until you touch but not big or anything . Just a couple knicks .overall we love it and are happy.
I am not a fan.
We have been to this store to purchase a whole dining room set and kitchen set when moving to Arizona. The level of customer service that was offered was great. Come to find out that all the Ashley HomeStore are privately owned and have a huge mark up on the cost vs in the store. They act as if they are giving me a deal by matching online pricing. Their gift card system is a scam, they utilize it to bring people back in to the store. This would be effective but they want to apply a gift card to their marked up price. Had I known it would be such an issue to do business with them I would have taken my business elsewhere. Sad I have come to the store multiple times and left unsatisfied by their stupid gift card system. They have a policy that the gift card cannot be listed with any other promotion. Everything is marked above retail price for a reason. If their full retail price matched their price on the website or sale price matched i am sure I wouldn't have this feeling of disgust. I understand sales and sales tactics as long as they are upfront. I can tell you that I will never be back. I will buy directly from the source or shop elsewhere.
We have been to this store to purchase a whole dining room set and kitchen set when moving to Arizona. The level of customer service that was offered was great. Come to find out that all the Ashley HomeStore are privately owned and have a huge mark up on the cost vs in the store. They act as if they are giving me a deal by matching online pricing. Their gift card system is a scam, they utilize it to bring people back in to the store. This would be effective but they want to apply a gift card to their marked up price. Had I known it would be such an issue to do business with them I would have taken my business elsewhere. Sad I have come to the store multiple times and left unsatisfied by their stupid gift card system. They have a policy that the gift card cannot be listed with any other promotion. Everything is marked above retail price for a reason. If their full retail price matched their price on the website or sale price matched i am sure I wouldn't have this feeling of disgust. I understand sales and sales tactics as long as they are upfront.
I wish I would have read the reviews before I shopped here. On 3/21 I purchased a bed frame and dresser. Delivery date was set for 4/6. That's over 2 weeks after the purchase. The day before the delivery date I get a call stating that my purchase is backordered. I was pretty disappointed in this, as this should have been something I was told with more advance. So the delivery date is rescheduled for 4/10. The second delivery date comes around and they show up, the bed frame is cracked so they take it back and I get another call letting me know they will call the following day to reschedule deliver. At this point I'm frustrated and extremely disappointed in the service. The employee who called could care less about the situation and multiple delays in receiving the items. There still is no word on the updated delivery date. Will update if anything changes. They obviously don't care about their customers and the time we take off from work and rescheduling to wait for delivery. I ordered other furniture from other competitors, and I can honestly say this is the worst experience by far. It's definitely deterred me from making any future purchases that I need in a timely manner.
Delivering seems to be problem, but services was excellent.
Byrd, our salesperson, was awesome and sold us on a couple of great loveseats!
My husband and I had looked at furniture sets quite a few times with Donna. She is amazing and so patient and helpful. She deserves a 5-star review! Though we did not purchase the set we were looking at from her I wanted to make sure she was recognized for her wonderful customer service. Thank you so much Donna
Prices were great with the 50 percent off sale, but we were looking at couches and love seats and at least 80 percent off them were in dark colors like black and dark brown. Just looking across the showroom was somber. Sales woman Sonny Kim was awesome and went to every loveseat recliner she knew trying to help us.
Still waiting for my text or email about the mattress for today, as it should have been delivered yesterday which again they didn't inform me that the trucks are full. I could have finished moving in the meantime, being sour with back problems and sleeping on the floor isn't fun.
Jo, the woman that assisted us, was so awesome. Loved the deals we got here and the financing was so easy. Already plan on coming back here for a new mattress
One star for the salesman who sold us the furniture which saved us a few hundred dollars and promised delivery the next day....However, Ashley was short on their promised next day delivery because the delivery crew got lost several times. If they didn't know where they were going in the first place, they should have called ahead for directions rather than after the fact. We went back and forth with the delivery crew and their manager on the phone and after having given them specific directions on how to find my address, they chose to give up. I received a call from the delivery manager, stating that it might be Tuesday before they could deliver our furniture. THIS IS NOT GOOD CUSTOMER SERVICE!!! I would think that after all off the miss communication and missed delivery, that my furniture would have been the very first delivery made this morning, but such was not the case. It will be a very cold day in HELL before I set foot into an Ashley store ever again!
Good selection, nice products, great prices. Our salesman, Kumar, was super. Friendly and very helpful.
Good products and prices. Our salesman, Kumar, was fantastic. Friendly, knowledgeable, and professional.
Walked into Ashley Furniture with no intent to make a purchase. Rather I was seeking item numbers in order to bring back to independent Ashley Furniture vendors I'd met throughout the week. Why? Because I was told these independent vendors can get the same items for cheaper than Ashley Furniture sells to its retail customers. (I'm only writing this because my sales rep was phenomenal) Upon arriving I met a sales rep named (Cesar I. ) and right off the bat I began relentlessly questioning him in regards to why anyone purchases items from an Ashley Furniture location versus an independent vendor. Not going to disclose the entire conversation however it was clear Cesar was giving me straight and honest answers regarding their price differences. What I took is that Ashley Furniture has great deals if you go in looking for full living room sets/other packaged item deals they're promoting etc. After walking around the store 10x and Cesar clearly beginning to give up on me as a potential sale due to my constant skepticism of everything he said! I ended up purchasing a customized 14pc living room set and left feeling like I made a steal. Cesar's a hard worker and a straight shooter. Did I get a good deal? Yes, I believe so. Will an independent vendor offer you 1/10th of the service Cesar will? I highly doubt it!
Awesome store, great employees, wonderful deals, and they price matched. New favorite place
Furniture was cheaply made and way over priced.
Did not have any style that we liked some close that was very over priced for the quality I saw
I went in to purchase furniture and picked everything out. I waited for the original customer service rep as he was busy talking with his buddies for a lengthy time. Finally got tired of being patient and went to the front of the store and asked for someone else to assist with my purchase and she called him on the radio. He came over and had me complete a online profile and then he left me again for another 15 minutes! I just wanted to pay for my furniture and leave. I went to the back of the store as I was searching for him or management. . finally I see two overworked ladies in the back of the store in what appears to be like a office, I explain why I am there and my experience. I said this deal is about to walk out the door. . they called the sales person who was supposed to be handling this. . he came over and said oh there's a problem with your address lady. WHAT? He said we have been working on it for ten minutes and can't find it. . He hasn't even taken payment yet? I don't know what the problem was or why he was gone so long. . if he needed a bathroom break. . just get another co-worker to step in to help on your behalf but then to come back with my address is a problem. . . no dude. . . your the problem! In fact the whole customer service experience in Ashley furniture was a problem from beginning to end! Was this easier to buy online? yes! Guess what! I looked it up on Amazon and they sell Ashley furniture on amazon and I got the same exact pieces but for even CHEAPER THEN AT ASHLEY FURNITURE STORE The best part is that I have excellent experience with AMAZON and highly recommend that anyone consider buying something from your store, buy it from Amazon instead. . at least you won't waste your time like I did. . and you will definitely save your money! I'm so glad my money didn't go into the salesperson or anybody overseeing this store- this is a disaster!
Amy Hold was amazing. We saw that I was a “woman” on a mission on and allowed my to do my thing and was by my side discreetly. Nice Job Amy!
Delivery schedulers and warehouse handlers need training in customer service. I probably bought my last product from Ashley Furniture.
If I could leave negative stars I would. I dealt with a "salesman" by the name of Darrin Linsenbardt who claimed to be top salesman in the country. More like top flight security. We put in an order for 5k of bedroom furniture. Waited a week for them to come deliver and install. They show up on time and begin assembly right away. The salesman wrote the invoice up wrong. Left parts off the invoice and they were not able to complete the install of kids beds. I already cleared out my kids old Furniture and the salesman expected me to wait two days for the correct parts to come in. I never once even got an apology until I told him you never offered me an apology and his response was I didn't apologize because you wanted to cancel the order. So I don't deserve an apology because I want to refuse an order due to your negligence. I have been a customer of Ashley Furniture for years but this is going to be my last transaction with them. I went to two locations on trying to buy these bedroom sets and I got bad service from both locations. And im not giving them a 3rd chance on this order to screw it up. Its literally become a used car lot on vanburen type of service. Buyer beware. I do not reccomend Ashley Furniture from this location and the one in Goodyear.
Unbelievable how Ashley treats its customers. I have been a long time customer of Ashley furniture. I have bought several living room, dining room and bedroom sets from Ashley over the years. No more. I have been waiting since November first for my furniture. I have received 10 different dates that constantly change without notice. Took 5 attempts to get my living and dining furniture. Been waiting on desk since. They make no attempt to contact you to let you know dates have changed etc. . . I take days off to wait for it. I have talked to two different managers who promised to send me a gift card. Never received them. I was going to purchase some outdoor furniture for my new patio. Had a budget of 2100 for it. I'm taking my business to American Furniture.
Very expensive, Nick's furniture order Ashley's brand with way less price
The customer service at this location is horrible. I had a delivery set for 2/28/19 and found out they over charged me so I postponed delivery until they fixed the issue. They fixed it on that day and I was told that they might be able to redeliver on the same day. Then was told that they were unable to but for me to call before 2pm on 3/1 to schedule next day delivery for Saturday. I called at 10am on 3/1 and was told that the manager played the next day delivery and I should receive a confirmation text no later than 6:30pm that night and if not to call them. Of course I did not receive a confirmation number and was put on hold for over 20 minutes to be told that they forgot to put my items on the delivery manifest. At this point they said they would reach out to a third party service to do the delivery but that I would have to pay for it. I refused to pay for their mistake and told them to fix the issue. I was told that Gabe the manager would get back to me that night and he never did. He didn't even call on 3/2 to follow up. Only time I heard from them was when I called them. I finally spoke to Gabe and he said he would figure out delivery ASAP and call me in an hour. 3 hours has now passed and still now answer. Never purchase from this store if you value your time and want to have good customer service. They do not care about there customers at all and will give you the run around.
Awesome. Maria was the best. I got the best deal ever. Super happy i stopped in
I went in to Ashley's to purchase furniture. They have a great reputation and furniture history with my family. Everything was great they sold me on a lighter color couch that I was not going to purchase but they informed me I could purchase a cleaning warranty to have any stain cleaned as soon as it is discovered. I purchased the extra warranty. I love Ashley's I have spent a lot of money with them before with no regrets. This all soon changed... i set a delivery date that assured I would have my furniture in my new apartment before my new baby was born. My delivery was delayed and I got no call from Ashley's to let me know that my furniture would not be delivered. So, here I have family down for the delivery of my new daughter with no furniture to sit on. When it did come in the two couches came, which I had to stuff in the back of my SUV in order to get in a timely manner. But my sofa was sadly still delayed so her I am with a house full of family for Christmas with two chairs to sit on. So, randomly on Christmas eve I call to see if my couch is in 30 minutes before closing. Luckily it was in and I had to speed down to their warehouse before they closed for 4 days to enjoy their holiday. I was able to stuff it in the back of my suv once again, even though I paid for delivery. Worst holiday hassle ever. After a couple months I called the cleaning warranty company GBS to have the couch cleaned for a stain and they agreed to send someone out. After no one coming out I called again and they had all my information wrong on file and had no couch registered with them under cleaning warranty. So, after a month they said I needed to get my invoice sent to the from Ashley's so that in about two weeks I could schedule to have someone come out and clean the couch. This is not how it was explained that the warranty would work at all. I basically paid for a warranty that I do not have. GBS displayed very poor customer service and even tried to refuse to let me speak with a manager blaming everything on Ashley's for not registering my sofa with them. I won't recommend purchasing anything that would rely on the extended warranty it is a waste of money. and do not rely on delivery dates that they guarantee in store. I hate that I can't love Ashley's because I really want to. They take so much pride in the size of their ware houses and amount of employee's but where is the infograph on satisfied customers, on time deliveries, or customer service ???
I bought a new bedroom set early Feb that was to be delivered by Valentines Day. Was delayed to Feb 22nd which does not work for me. Trying to call them to figure out alternate date and have called thrice and was on hold for over 10 minutes each time. I've had to hang up since I am at work and cannot wait endless times. This process sucks.
Over-rated
Good selections of furniture and pricing. They will match or beat any competition on the same items. Only draw back is the same thing that most donate stores have. Walk in the door and you have attack of the salesperson. They need to do like American furniture and loving spaces who allow you to browse in peace and when you want as salesperson you just go find one. Commission sales just piss off most customers. Pay a decent wage and the sales work great.
THE WORST customer service I have ever experienced. Paid in full for over $3000 worth of furniture on Dec 3. A bed, a living room set, and a table with chairs. The delivery was split into several partial deliveries. The couch and chairs with one mattress but no frame. The bed and chairs but no table, etc. It took over two months and several scheduling fiascos to finally receive what I purchased. Each time they delivered part of the order, I was given several excuses about warehouse delays, parts back ordered, others in front of me for deliveries, etc. Customer service tried to blame sales and other departments pointed fingers elsewhere. Deliveries were randomly scheduled two days out with no notice during business (work) hours on weekdays. Then, you have to call to try to reschedule, only to wait on hold each time for 20-40 minutes (no exaggeration). If you don't call that day, they cancel the delivery. Despite the incredibly long delay and poor service, NO attempt was made to apologize or take any responsibility whatsoever. "We make our own furniture and we can't control parts delivery" was the best they could come up with to provide service to a customer who purchased and paid thousands of dollars. Zero attempt was made to rectify, compensate, or do anything to keep my business. Gee, I bet there are lots of other furniture stores in the Phoenix area that would love my business as I furnish the rest of the house and lots of my contacts who would love to know to avoid this service nightmare.
It is a shame there are not negative star ratings. My elderly mother purchased a new home so my sister and I went to AshleyHomestore. com to purchase all new furniture for her. After identifying the items, we attempted to place the order, they web site kept giving us errors stating the billing and delivery address could not be the same. We called the 800 number and we were on hold for over 2 hours. They have the most horrific loud music you have ever heard. Eventually we talked to an extremely rude female who told us, we get this problem a lot, call your credit card. I explained I had already called my credit card company and have a $100,000 line of credit with no balance and they said the issue was with the Ashley web site. She said look I know what I am talking about, I don't care what Citibank says. She went on to say she would send an email and to try the tech department to call back tomorrow. The following day we attempted to place the order on line again. We got the same results. On 2-18-2019 I got an email from Kenisha Warrington stating to try the order again. We had asked for a home delivery on 3-4-2019 but 4 items showed they would be shipped UPS the following day. Since no one could accept the delivery before 3-4-2019 we removed these items from the "shopping cart" and was finally able to purchase the remaining products. We attempted to call the store in Arizona but got put on endless hold. After a 2 hour hold we simply gave up. I attempted to order the remaining items on line again and got the same errors. I emailed Kenisha back without any reply. Therefore I called the 800 number again and was placed on hold for over 2 hours before giving up. I pulled up my credit card on line to see there were 4 charges for over $2,100 and 4 more charges of $903 but there was no confirmation of anything being ordered. This is the worst store every. Keep your sanity and avoid this company at all cost!!!!
Good salesman there that made good deals
Worst customer service. Sales woman was uneducated and order the wrong piece of furniture for me. Unfortunately when they delivered, I had a sever case of the flu so I went upstairs as to not expose the delivery men to the flu. Once they left, I came down to check it out to find that it was the wrong night stands. I called the store immediately. It took over 6 hours to even get a hold of someone and once i finally did, I was told I’d have to pay to swap our the nightstands for the ones I actually ordered. I have to pay for their mistake. Absolute garbage. Customer service is not their forefront.
The customer service here is down right horrible! I recieved a couch that was not what I wanted! It was also broken on one side which I did not discover until later in the day of delivery! After a week and a half of calls promising a return call I had to come back in to argue with them! Never again!
Donna S. at the Glendale location was a pleasure to work with. She was very informative and helpful in finding the right piece of furniture to fit both my family and my needs. It's another quality and fine addition to making our house a home. Thank you Ashley Homestore and Donna for your excellent customer service.
Not very helpful.
I've been a Ashley customer for YEARS and I must say this experience was the worst. I paid cash for my living room and dining room set before Christmas it wasn't too be delivered until January 28th. I called to confirm the week before delivery only to find out the sofa-bed was on back order until February 4th noone called to inform me of this. I was told I could come in to change my order. I specifically asked for a MANAGER who changed my order and said it was available for delivery on the 28th. On the 28th I received my new sofa-bed with the previous order love seat. I just received the correct loveseat today 31st of January..The same MANAGER said he will issue a $100 gift card for the inconvenience I've been on hold for 41 minutes & counting trying to verify if it was even sent..Was just told it will be mailed out!!! I'm soooooo disappointed 😥 I even sent my daughter there she bought a bedroom set they delivered 2 of them WRONG AGAIN !!! I'm currently awaiting a tv stand to be delivered on February 23rd HOPEFULLY it will! 🤔UNACCEPTABLE ASHLEY you can do so much BETTER!!! AS FOR THE FURNITURE I LOVE IT !❤️ 😄 2/5/19 update I still haven't received my gift card on hold now. As you can see the original post was 1/31/19 I love about 4 miles from this site and still haven't received the gift card!!!! I wouldn't recommend this store!!!! 😣😣😣
such a beautiful selection of furniture! we went for a mattress, got a great deal and they do their own financing with no credit check. very happy with our buy. warehouse closes at 5pm fyi.
They have great prices and furniture to appeal to everyone
Worst experience ever visiting this store. The man who greeted me was rude & pushy. When I found something I wanted to buy, they wouldn't let me pay because I didn't have a sales representative. Finally agreed, brought someone up to confirm that I could indeed pay, but then couldn't get the computer to boot up. I finally left without a purchase. Very disturbing experience. Overpriced accessories to boot!
Update 1/30 Spoke with Daniel the Manager today. He said once you sign for the delivery the furniture is yours! There is some BS paperwork that is initialed at the store that states that once you sign for it and the furniture is delivered, the furniture is now yours and NO RETURNS are accepted. This is not explained to you and your made to feel like its not a big deal to sign this paperwork, just so they can get you out of the store. Then once you've got it they hide behind their terms and conditions. I wouldn't buy a pillow from this store or any Ashley Furniture for that matter! BUYER BEWARE!!! We spent $3000 there and they don't care to help us. They are scam artist and know what they're doing, so don't allow them to scam you too! PLEASE BE AWARE !! My folks just recently purchased some furniture from this location. We just got the delivery on Saturday 2/26, and we were not totally satisfied when it was delivered and called to talk to someone at the store. No one would help us and conveniently the Store Manager was busy. Ok, no big deal you would think. We left our contact info and received no call back. Then attempted to call again on Sunday and yet again the manager was busy. I have now made a total of 4 calls since Monday, one in the morning and one in the afternoon, and magically some how the Manager is never available and they will only take my info. I have told them multiple times I'll wait on the line but they try their hardest to get you off the phone, they take your info and won't help. Also watch out for their terms and conditions!!! They will never tell you that there are no returns but in their terms they clearly say "we refuse the right to not accept returns" which basically means we won't take it back no matter what. SO DO DON'T SIGN FOR THE DELIVERY IF YOU'RE NOT HAPPY. They hide behind their terms and conditions page and once you're out the door they're done with you. So please do not buy from this store! I am only trying to save you the money and hassle, it is not worth any deal they give you. I will continue to try to get through and if I have to I will be returning to the store to speak to the manager personally. If I receive any updates, I will be posting again. I would love to just be able to talk to them but that is a task in itself. I will also gladly change my opinion of this store if they would be willing to work with us. This all could have been avoided if they would have just talked to me in the first place.
Ashly Homestore did a great job helping me with my living room furniture purchase. I was pleased by the fact that they were willing to negotiate the price and get us to the number we were looking for. The delivery team did an exceptional job delivering the product and took great care to minimize damage to the house as well as the furniture. The guys were great. We are pleased with the purchase and would go back.
Overpriced, ugly furniture
Do not buy anything from this place . They lie to you. If you do make sure you record their voice or make them give you a paper about what they say. Really bad place to shop.
Edit: I want to add in their consumer report since I wish I had looked. consumeraffairs. com/furn… Worst store EVER, we purchased a $10,000 temperpedic adjustable bed and were having a hard time deciding between firm and Medium. the sales rep KUMAR let us know that we can exchange 1 time in 90 days if we do not like the bed. So awesome we purchased the firm. and since I am writing this obviously we needed the medium. This should have been no problem. We go down and talk to Kumar and the store manager who let us know that no matter what they say or tell us, we signed the contract and on the back of it is states that do not except returns or refunds of any kind once they deliver the product. Sooo, just a big song and dance to get us to commit to ordering a product with ZERO customer service. Its not like we were trying to get out of the contract or even return. we just wanted to exchange a completely undamaged bed that was in our home for 2 weeks for another. They do not care if you pay 1 Dollar or $10,000 dollars once its in your home they are DONE! BAD BAD SHADY PRACTICE!!! Never again tell your friends and read the reviews.
I’ve never bought furniture new except when i went when i was 5 with my mom (20 years ago) Well, we needed furniture bad. All of it’s fslling apart. We figured why not and go shop around, the prices here are amazing! The sale they have is 50% off so we got a great deal. The staff was amazing and extremely helpful, it was super clean, and it was overall a very pleasant experience. I’ll definitely be going there from now on if i need other furniture
Ashley has a very presentable store. Very big, full of all kinds of inventory. When I walked in, I was greeted by a nice lady who decided to show me some furniture. She was great. Didn't pressure me too much of anything. However: their prices are astronomical. They had a "50% off sale" and still competitors were beating their price on Ashley's own furniture. Even with Ashley having this "only once or twice a year" sale. Lastly, their floor sales manager was being super rude and degrading to the salespeople. I could hear salespeople worrying about their own sales already by saying they had been trying everything to meet their sales- making calls ,even posting Ashley's furniture on letgo and Craigslist. The sales manager was someone I'd never want to work for because of the attitude and way he tried to push them in a rally impolite demanding way. I was completely turned off by that. I went to the competition for those reasons.
DO NOT PURCHASE FROM HERE ! RUN FAR AWAY! THEY B.S. THEIR WAY AROUND THE POLICY IF ITS DEFECTIVE OR DAMAGED ! If there was negative star available i would put negative 2 stars . DO NOT SHOP HERE UNLESS YOU LOVE GAMBLING WITH YOUR MONEY (And most likely losing that money on sugar coated lies with contract jargon that should be explained esp. the no returns part even if its a defective piece of 💩)They (customer service) don't have the customer in mind once your out the door . Waiting on a call back from the manager . Bought a recliner TWO DAYS ago and it's defective (which upon inspection this defect wouldnt have been visible anyway) and they would rather repair then just refund my money. A repair shouldn't even be necessary within TWO DAYS if the product was this "great buy" as advertised. Clearly not. So this rating may change depending on if the customer really matters or if we only matter when they're taking our money then kicked to the curb. Even this 3 day period policy is wacky. If your merch was quality and they had confidence in it at least give 30 days or even 2 weeks for a customer to be able to use it to see if any defects arise . Go to Costco , at least they stand behind customer who has been wronged . TO BE CONTINUED..... Manager never even bothered to call back soooo, maybe BBB can assist me. The person or persons who thought up this policy should go back to the school of customer service and maybe even take a hospitality course....and a customer relations course, and a how to sell quality furniture course and not sell customers P.O.S.'s. I'm spreadin' the news ...bad news unfortunately 😡 We WERE going to purchase a mattress, living room set and kids bed but now? Heeeeeck no! Going to call American and check out more reputable companies. IF you value your hard earned money do not buy from Assh..i mean Ashley Fu....Furniture...😠
Love the staff .......nice pricing
Spent $3000 on couch/loveseat in November.Had delivery promised for a month later...Called to confirm delivery to my new home as promised..Was told that they ran out of room on truck that day...They said they could set up independent truck to deliver and I would have to pay them $120 but they would reimburse me because it was their error...I paid the $120 and am still waiting for refund 5 weeks later..I have called and texted sales guy and he keeps telling me someone from customer service will call me..Still waiting! Please send me a check for $120 now!
Pleasant, friendly sales people. Ask for Donna
Bought Loveseat, chair and ottoman. Was sold the extended warranty for 5 years. "covers everything - repair or replace". Friendly accommodating service. Forward 19 months: Stopped into the store to discuss our warranty no one there knows anything. Everyone disappears. Lady at desk took our number and said manager would call us, Mgr never called so we called several times talking to different people. Told warranty only covers stains. "Do you have stains? We'll send someone out to look at it. " The cushion on the ottoman has slid to one side. (The interior foam has shifted and there is no zipper or anyway to reset it straight. ) This has also started happening on the other pieces. The purchase price wasn't cheap but the quality of the product sure is. This is a 2 person household so there is no abuse, wear and tear etc. And don't expect ANY service after the sale. When confronted they scatter like roaches in front of a Raid can. So Buyer BEWARE. They are wonderful at sales, promise you anything but when you take it out the door you are on your own.
Nice store but the management is kinda wonky.
Very very good
Nice furniture
Been waiting 1 1/2 months for a piece of furniture I already bought. Was Informed there would be a backorder if 2 weeks from my other furniture I purchased. Then they schedule my delivery which you need to be home for and they bring three pieces of a bed frame and say we can't install this until the head board comes in. Wasted a day waiting for them to bring nothing. Customer service says sorry it's corporate we just follow what they say. Not even an attempt to remedy the situation.
Went in yesterday built up a $20,000 order waited around to get some pricing, manager started working on it and said would get back with me in an hour so I left, called before they closed because they never followed up. He said will send me itemized quote in the morning, never heard again from him. Call back again today their phone kept hanging up on me 4 times in a row, spoke with the customer service to try and talk to the manager about getting a price doesnt seem like anyone there cares about what they tell their customers and actually trying to execute a large order. I'll go somewhere else less hassle.
I totally agree with a previous review. Have bought several pieces from the glendale store, but lately feel like Im buying a car from a used car salesman. They follow you around, get mad when you question their online prices, which are quite a bit cheaper than in store pricing. Will shop a different Ashley location n in the future.
Amy Holt was very helpful, patient with us. She was awesome
My husband and I had the pleasure of working with Mary Copp. She's absolutely wonderful! So pleasant and informative. Mary listened to what WE wanted. She was not pushy at all. What an asset Ashley has in Mary Copp!!
Amy is the best at what she does. Always satisfied with her expertise!!
Don't honor warranty protection plan
Rj Was very helpful in assisting us our purchase of new recliners. Even when we had to change the order. Thank you RJ will recommend friends and family to shop with you.
Had a wonderful experience shopping and Derrick was the best!!! We look forward to returning to this location for future purchases and to work with Derrick. **Update 10.1.2022** Came back to Ashley to visit Derrick. Truly amazing experience! Derrick is great to work with. We will not go anywhere else to buy furniture!
Bought a new bed for us and the guest room and new dining room chairs to replace old ones. Darrin was amazing and made the process painless and a breeze.can’t wait to have the beds delivered.
I had the best shopping experience at this location! Everyone was very friendly and helpful!!! ESPECIALLY DERRICK MCNEILL AND CATHY HOSKINS 😊and their wonderful manager Kevin Johnson
Derrick was extremely pleasant and very knowledgeable, he made my buying experience very comfortable and would recommend this sales professional to my family and friends. Thank you Derrick
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.